CSAA Insurance Group
Industry: Insurance company
DescriptionFounded: 1907 Subsidiaries: Western United Insurance Company, Parent organization: California State Auto Group
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CSAA Insurance Group Employees
CSAA Insurance Group, a AAA Insurer January 2015 - Present
CSAA Insurance Group May 2014 - August 2014
Education
University of Oklahoma - Price College of Business 2010 — 2014
Bachelor of Business Administration (B.B.A.), Finance, General
Farmers Insurance Group of Companies October 2010 - Present
Farmers Insurance Group of Companies August 2009 - October 2010
Farmers Insurance Agent January 2007 - January 2008
CSAA Insurance Group April 2005 - December 2005
CSAA Insurance Group September 1996 - January 2000
Skills
Insurance, Leadership, Management, Call Centers, Underwriting, Property & Casualty..., Commercial Insurance, Liability, Life Insurance, Health Insurance, Workers Compensation, Claim, Process Improvement, Team Building, Customer Service
Education
University of Nevada-Las Vegas 1989 — 1994
Bachelor of Arts (B.A.), English
CSAA Insurance Group October 2014 - Present
University of Oklahoma - Health Sciences Center July 2010 - October 2014
Oklahoma District Attorneys Council January 2009 - July 2010
Oklahoma City Community College January 2008 - January 2009
Love's Travel Stops August 2006 - January 2008
Skills
Employee Relations, Human Resources, Recruiting, PeopleSoft, FMLA, Training, FMLA Administration, Employer Branding, Employee Management, Human Resource..., Employee Training, Deferred Compensation, Onboarding, Human Capital, Strategic Human..., Employee Benefits, Human Resource Planning, Compensation Structures, Project Management, Succession Planning, Talent Management, Personnel Management, Labor Relations, Leadership, HR Policies, Workforce Planning, Policy, Leadership Development, Employee Engagement
Education
University of Oklahoma
Master's degree, Higher Education Administration/Adult Training and Development
University of Oklahoma
Bachelor of Arts (B.A.), Human Relations
University of Oklahoma
Associate's degree, Industrial and Organizational Psychology
University of Oklahoma
Associate's degree, Business Administration and Management, General
STARLIGHT FINANCIAL 2012 - Present
Credit One Bank 2008 - 2012
sourcing point 2007 - 2008
Nycal Services 2006 - 2007
CSAA Insurance Group 2005 - 2006
Ford Motor Credit Company 2001 - 2005
ADT 2000 - 2003
Skills
Business Credit, Business Funding, Business Financing, Business Loans, Start-up Financing, Entrepreneurship, Leadership, Small Business, Small Business Lending, Financial Services, Factoring, Credit Analysis, Funding, Start-ups, Credit
Education
UNLV
Kaiser Permanente November 2014 - Present
AAA Northern California, Nevada & Utah July 2011 - March 2014
CSAA Insurance Group March 2000 - June 2011
Pacific Gas and Electric Company January 1985 - March 2000
US House of Representatives 1980 - 1984
Skills
Internal Communications, Media Relations, Strategic Communications, Communication Training, Corporate Communications, Strategy, Communications Planning, Leadership, Crisis Communications, Management, Employee Engagement, Message Development, Program Management, Change Management, Public Affairs, Messaging, Training
Education
The Protocol School of Washington 2014 — 2014
Training Certification, Corporate Etiquette and International Protocol
University of California, Davis 1976 — 1980
BA, Political Science
Lynbrook High School 1973 — 1976
Health Net July 2013 - Present
GLH Consulting Services April 2012 - July 2013
Wells Fargo June 2012 - December 2012
CSAA Insurance Group April 2011 - April 2012
Bank of the West December 2006 - April 2011
Kaiser Permanente IT June 2005 - December 2006
Visa May 2004 - June 2005
Capital One April 2000 - May 2004
Skills
Strategic Planning, Product Development, Product Life Cycle..., Product Management, Team Building, Marketing Strategy, Product Marketing, P&L Management, Forecasting, Cross-functional Team..., Budgeting, Strategy Development, Pricing, Segmentation, Promotions, Budgets, Strategy, Market Research, E-commerce, Leadership, Marketing, Business Development, CRM, Brand Management, Customer Acquisition, Online Advertising, Process Improvement, Management
Education
University of California, Irvine
BA, Philosophy
University of California, Los Angeles - The Anderson School of Management
Marketing & Finance
Data Acumen August 2008 - Present
SnapLogic May 2015 - Present
AAA Northern California, Nevada & Utah January 2014 - January 2015
College Success Arizona August 2014 - December 2014
Boston Scientific May 2013 - April 2014
Andersen Corporation October 2013 - March 2014
Prologis July 2012 - June 2013
Appirio May 2012 - June 2013
Boston Scientific July 2011 - September 2012
CSAA Insurance Group April 2010 - July 2011
Skills
Salesforce.com, Workday, Web Services, SuccessFactors, Informatica, Mule ESB, Boomi, Oracle, MySQL, Microsoft SQL Server, Solution Architecture, Data Integration, Business Intelligence, Data Warehousing, Data Architecture, Master Data Management, Database Design, Agile Methodologies, Software Documentation, Requirements Gathering, Requirements Analysis, Apex Programming, SOQL, PL/SQL, ETL, Unix, Linux, SDLC, ORM, SQL, XSLT
Education
University of Phoenix 2002 — 2005
Master of Science (MS), Computer Information Systems
Stantec March 2012 - Present
CSAA Insurance Group August 2010 - March 2012
Kaiser Permanente February 2006 - January 2009
Kaiser Permanente August 2003 - February 2006
Kaiser Permanente November 2002 - August 2003
The Zahn Group February 2000 - January 2001
Finger & Moy Architects August 1998 - February 2000
Skills
Program Management, Business Analysis, Project Management, MS Project, Project Planning, Process Improvement, Visio, Change Management, Analysis, Leadership, Management, Strategic Planning, Team Building, SharePoint, Microsoft Excel, Microsoft Office, Training, Cross-functional Team..., Team Leadership, Vendor Management, Business Process..., Microsoft Project
Education
University of Phoenix 2005 — 2007
Bachelor of Science (BS), Business, Management
Oklahoma House of Representatives November 2014 - May 2015
University of Oklahoma National Scholars Programs August 2014 - December 2014
Office of Congressman Tom Cole June 2014 - July 2014
Oklahoma House of Representatives December 2013 - May 2014
University of Oklahoma Public Opinion Learning Lab September 2013 - January 2014
CSAA Insurance Group May 2013 - August 2013
Oklahoma House of Representatives January 2013 - May 2013
City National Bank and Trust January 2012 - August 2012
Skills
Budgets, Customer Service, Event Planning, Insurance, Interviews, Leadership, Legislative Affairs, Legislative Relations, Microsoft Excel, Microsoft Office, Microsoft Word, Negotiation, Policy, PowerPoint, Proofreading, Public Policy, Public Speaking, Research, Social Media, SPSS, Teamwork, Tax Policy
Education
University of Oklahoma College of Law 2015 — 2018
Juris Doctor (J.D.)
University of Oklahoma 2011 — 2015
Bachelor's Degree, Public Affairs & Administration
Empower Insurance February 2015 - Present
GEICO October 2012 - October 2014
CSAA Insurance Group January 2005 - May 2009
Skills
Management, Property & Casualty..., Property Damage, Team Building, Risk Management, General Insurance, Insurance, Leadership, Customer Service, Liability, Claims Management, Casualty, Training, Microsoft Office, Casualty Insurance, Legal Liability
Education
University of Phoenix
Central Coast Insurance Services June 2010 - Present
CSAA Insurance Group January 1999 - June 2010
Northwestern Mutual 1995 - 1999
County of Santa Barbara 1989 - 1994
Skills
Customer Service, Life Insurance, Sales, Insurance, Management, Health Insurance, Employee Benefits, Team Building, Property & Casualty..., Retirement Planning, Fixed Annuities, Disability Insurance, Marketing, Indexed Annuities, IRAs, Wealth Management, Income Protection, Long-term Care, Retirement, Training, Term Life Insurance
Education
University of California, Santa Barbara 1988 — 1991
Bachelor of Arts (B.A.)
CSAA Insurance Group August 2014 - Present
Wells Fargo May 2013 - April 2014
Haas School of Business August 2010 - January 2014
Visa Inc. June 2011 - August 2011
Merrill Lynch July 2010 - August 2010
ASC Trust Corporation May 2009 - July 2009
Ernst & Young May 2008 - July 2008
Office of the Governor of Guam April 2007 - May 2008
Skills
Perl, Regular Expressions, Scuba Diving, Financial Modeling, Excel, Investments, Music, Fixed Income, Valuation, PowerPoint, Word, Microsoft Office, Outlook, Mac OS X, Corporate Finance, Business Strategy, Entrepreneurship, Microsoft Word, OS X, Microsoft Excel, Portfolio Management, Asset Management, Finance, Forecasting, Economics, Accounting
Education
University of California, Berkeley - Walter A. Haas School of Business 2008 — 2012
Bachelor of Science, Business Administration
St. John's School 2004 — 2008
CSAA Insurance Group July 2012 - Present
ConsultNet November 2011 - July 2012
Hendelper Consulting March 2011 - July 2011
CVS Caremark Corporation November 2004 - December 2010
Natural Data May 2004 - November 2004
TEK Systems March 2003 - October 2003
Volt April 2001 - April 2002
Stamps.com October 2000 - April 2001
Saltmine, LLC October 1998 - August 2000
Boeing June 1996 - October 1998
Skills
VMware, Disaster Recovery, VMware ESX, ITIL, Virtualization, Servers, Windows Server, Windows, Troubleshooting, Data Center, IT Strategy, IT Operations, Cloud Computing, Engineering and..., System..., Systems..., Virtualization..., Systems Architecture, Strategic..., Process Improvement, Lifecycle Management, Security/Risk Management, Web Technologies, IBM SOA, AIX, IBM pSeries, Oracle, Active Directory, Citrix, Enterprise Architecture
Education
University of Minnesota-Duluth 1985 — 1986
Edina High School 1982 — 1985
Bellevue Community College US-Washington-Bellevue
SQL Server 2000 Design and Administration, SQL Technoiligies, PASS
CSAA Insurance Group August 2011 - Present
AAA August 2008 - August 2011
Gap Inc. 2004 - 2007
Gap Inc. 2004 - 2007
Old Navy 2005 - 2006
Little Green Frog 2003 - 2003
Anthill Graphics 1997 - 2002
Skills
Brand Architecture, Collateral, Cross-functional Team..., Integrated Marketing, Direct Mail, Creative Services, Adobe Creative Suite, Direct Marketing, Corporate Identity, Branding & Identity, Marketing Communications, Graphic Design, QuarkXPress, Social Media Marketing, Management, Marketing Strategy, Marketing, Logo Design, CRM, Team Leadership, Leadership, Project Management, Product Development, Process Improvement, Packaging, Graphics, Strategy, Brand Development
Education
The University of Connecticut
Bachelor of Fine Arts, Photography
University of Connecticut
Bachelor of Fine Arts (B.F.A.)
CSAA Insurance Group August 2011 - Present
CSAA Insurance Group July 2006 - August 2011
CSAA Insurance Group October 2004 - July 2006
Skills
Customer Service, Typing, Supervising, Claims Handling, Claims Resolution, Claims Management, Auto Claims, Property & Casualty..., Casualty Claims, Coaching Staff, Critical Thinking, Employee Engagement, Employee Training, Dependable Team Player, Diversity, Leadership, Multi Tasking, Negotiation, Open Minded, People Development, Performance Management, Performance Improvement, Personal Development, Settlement, Supervisory Skills, Teamwork, Time Management, Member of Toastmasters, Training Delivery, Coaching, Insurance, Process Improvement, Claim, General Insurance, Casualty Insurance
Education
University of Nevada-Las Vegas 2000 — 2002
Autodesk June 2015 - Present
Fusion Strategies LLC July 2012 - June 2015
CSAA Insurance Group January 2015 - May 2015
ServiceSource December 2012 - October 2014
Acteva July 2010 - December 2012
Steve Poizner for Governor 2010 April 2010 - June 2010
PricewaterhouseCoopers LLP July 2008 - November 2009
Skills
Finance, Management, Fundraising, Financial Analysis, CRM, Social Media, Transfer Pricing, Strategic Planning, Leadership, Salesforce.com, Start-ups, Public Speaking, Financial Modeling, Sales, Human Resources, Forecasting, Entrepreneurship, Team Building, Strategy, Budgets, QuickBooks, Marketing, Banking, Program Management, Software Documentation, Business Development, Business Strategy, Team Leadership, Nonprofits, Microsoft Office, Microsoft Office 2007, Contract Management, Project Management, Tax, Data Analysis, CCH, Order Management, Sales Compensation, SQL, PeopleSoft Financial, BlackLine, Accounting
Education
University of California, Berkeley 2005 — 2008
B.S., Business Administration
Allstate Financial Services, LLC 2012 - Present
CSAA Insurance Group 2009 - August 2012
Wallis and Wallis Insurance Brokers July 1997 - July 2009
Skills
Help people make great...
Education
University of San Francisco 1988 — 1998
Bachelor of Science (B.S.), Organization Behavior/Management
Condie College 1984 — 1986
Computer Science
CSAA Insurance Group, a AAA Insurer April 2015 - Present
Precision Task Group Contractor for IBM at the University of Texas August 2014 - March 2015
Future State Inc. February 2014 - May 2014
CSAA Insurance Group September 2012 - December 2013
Robert Half International March 2012 - September 2012
Robert Half International January 2009 - September 2012
Robert Half International January 1998 - September 2012
Skills
Prosci Certified, Organizational..., Team Building, Change Management, Leadership Development, Coaching, Conflict Resolution, Training, Succession Planning, Management, Employee Engagement, Project Management, Employee Training, Executive Coaching, Workshop Facilitation, Customer Service, Organizational..., Talent Management, Leadership, Business Development, Project Delivery, Strategy, Training Delivery, Onboarding, Consulting, Strategic Planning, Process Improvement, Instructional Design, Management Consulting, Performance Management, Career Counseling, Emotional Intelligence, Performance Improvement, Business Process..., Cross-functional Team..., Interviews, Team Leadership, Culture Change, Business Analysis
Education
University of San Francisco 2010 — 2012
M.S., Organization Development
Cal State East Bay 2005 — 2008
B.A., Human Development; Specialized Sequence Ethnic Studies
Las Positas Community College 2002 — 2005
A.A, Liberal Studies
CSAA Insurance Group March 2009 - Present
USAA February 2003 - February 2009
lds church 1998 - 2000
lds church 1998 - 2000
Skills
Process Improvement, Leadership Development, Employee Engagement, Integrated Coaching, Conflict Resolution, Escalation Resolution, Customer Retention, Inter-departmental..., Quality Assurance, Recruiting, Net Promoter Score, Insurance, Interviews, Customer Service, Casualty Insurance, General Insurance, Risk Management, Leadership, Training
Education
University of Phoenix 2006 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
CSAA Insurance Group May 2012 - Present
Herring and Worley August 2007 - May 2009
United States Marine Corps March 2004 - December 2006
United States Marine Corps March 2003 - March 2004
Skills
Security, Insurance, Statistics, Leadership, Microsoft Excel, Data Analysis, Actuarial Science, Analysis, Process Improvement, VBA, Management, Risk Management, General Insurance, Customer Service, Economics, Financial Modeling, SAS, Access, Military
Education
University of California, Santa Barbara 2009 — 2011
Bachelor's degree, Financial Mathematics
CommunityCare HMO September 2014 - Present
CSAA Insurance Group October 2013 - May 2014
University of Oklahoma August 2011 - May 2013
Terex Corporation June 2012 - August 2012
Skills
Microsoft Excel, Microsoft Word, Economics, Management, Finance, Time Management, Research, Corporate Finance, Financial Analysis, Data Analysis, Auditing, Access, Analysis, PowerPoint
Education
University of Oklahoma 2009 — 2013
Bachelor of Business Administration (BBA), Economics
KTI, Inc. April 2012 - Present
VMware May 2011 - May 2013
Cisco July 2010 - May 2011
Cisco May 2005 - July 2010
Cisco June 2000 - May 2005
Cisco September 1996 - June 2000
CSAA Insurance Group October 1995 - August 1996
Skills
Private Investigations, Cloud Computing, Program Management, SaaS, Security, Professional Services, Cross-functional Team..., Strategic Partnerships, Enterprise Software, Strategy, Vendor Management, Management, Telecommunications, Product Management, Start-ups, Go-to-market Strategy, Mergers & Acquisitions, Risk Management, IT Strategy, Business Intelligence, Leadership, Business Development, Process Improvement, Executive Management, Fraud Detection, Corporate Fraud..., Fraud Prevention, Legal Compliance
Education
UCSB 1991 — 1995
Bachelor of Arts (B.A.), Law & Society (B.A.) and Psychology (B.A.) - dual degrees
CVS Health - Supervisor Metrics & Reporting February 2015 - Present
CSAA Insurance Group July 2012 - Present
Sprint/Nextel Communications September 2003 - March 2011
NEXTEL Communications September 2001 - June 2003
NEXTEL Communications January 2001 - June 2001
U S WEST June 1999 - August 2000
QWEST Communications 1997 - 1999
Skills
Wireless, Business Analysis, Program Management, Telecommunications, Training, Customer Service, Management, Call Center, Cross-functional Team..., Salesforce.com, CRM, Call Centers, Vendor Management, Project Management
Education
University of Denver - Daniels College of Business
Master of Technology Managment, Software development Life Cycle
University of Denver - Daniels College of Business
Certificate in Project based Managment, Software Development Life Cycle
University of Denver - Daniels College of Business
Certificate in Marketing
University of Phoenix
BSBA, Business
CSAA Insurance Group October 2006 - Present
iCrossing May 2003 - June 2005
Symphoni Interactive October 2000 - May 2003
Arthur Andersen October 1998 - October 2000
IMC, Inc. February 1997 - October 1998
Education
University of Pittsburgh 1995 — 1996
M.S., Information Science
University of Pittsburgh 1991 — 1995
B.S., Information Science
Oakwood School 1987 — 1990
Prep School
Ameriprise Auto & Home Insurance March 2015 - Present
CSAA Insurance Group June 2011 - November 2014
California State Automobile Association (AAA) July 2009 - 2011
Citicards 2007 - 2009
Citibank 2000 - 2007
Skills
Training, Leadership, Insurance, Customer Service, Interviews, Risk Management, Call Centers, Process Improvement, Team Building, Team Leadership, Requirements Analysis, Policy Analysis, Critical Thinking, Investigation, Time Management, Communication, Account Management, Analysis, Brokers, Business Analysis, Casualty, Claim, Customer Retention, Customer Satisfaction, Employee Benefits, Employee Training, Financial Risk, Health Insurance, Legal Liability, Legal Writing, Liability, Life Insurance, Outlook, Property, Reinsurance, Research, User Acceptance Testing, Workers Compensation
Education
University of Nevada-Las Vegas 1981 — 1985
BS, Marketing
CSAA Insurance Group October 2012 - Present
CSAA Insurance Group, Pro Unlimited August 2012 - October 2012
CSAA Insurance Group, Pro Unlimited August 2011 - July 2012
Skills
Property & Casualty..., Insurance, Casualty Insurance, Data Analysis, Analysis, Risk Management, General Insurance, Process Improvement, Casualty, Underwriting, Commercial Insurance
Education
University of California, Davis
Bachelor of Arts (BA), Communication and Human Development
Accenture October 2015 - Present
KPMG US March 2014 - September 2015
CSAA Insurance Group October 2012 - March 2014
CSAA Insurance Group September 2011 - October 2012
California Casualty Management Company 2011 - September 2011
CSAA Insurance Group June 2010 - January 2011
USAA January 2010 - June 2010
USAA June 2007 - January 2010
USAA June 2005 - June 2007
USAA June 2004 - July 2005
Skills
Insurance, Business Analysis, Requirements Gathering, Business Requirements, SDLC, Business Process..., Business Process, Requirements Analysis, Process Improvement, PMO, Property & Casualty..., Business Process Design, Enterprise Architecture, Visio, Business Intelligence, Leadership, Analysis, Change Management, Data Analysis, Management, Risk Management, Strategy, Training
Education
University of California, Irvine 2014 — 2015
Predictive Analytics, Analytics
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 3.5
University of Massachusetts, Amherst
Bachelor of Arts (BA), Emphasis in International Economics
CSAA Insurance Group, a AAA Insurer March 2015 - Present
CSAA Insurance Group 2010 - Present
AAA Mid-Atlantic July 2009 - December 2010
Miles Technologies 2008 - 2009
Agents and Corporations, Inc. (Incnow.com) 2006 - 2008
Skills
Data Analysis, Access, SQL, Customer Service, Microsoft Excel, Leadership, Management, PowerPoint, SDLC, Microsoft Office, Microsoft SQL Server, Business Intelligence, Business Analysis, Analysis, Social Media, Research, Web Development, Sales, Project Management, Oracle, Visio, Public Speaking
Education
University of Delaware 2004 — 2008
Bachelor of Arts (B.A.), Economics, Management Information Systems
Ghana International School 1999 — 2003
Three Sisters Trucking, Inc / BFR Enterprises, Inc September 2003 - Present
CSAA Insurance Group August 2012 - September 2014
Alliance Residential Company May 2011 - August 2012
Mattress Firm June 2010 - May 2011
Sean T. Brown, LLC January 2008 - December 2010
Lennar Corporation December 2005 - December 2007
Distinctive Homes June 2004 - December 2005
HSBC September 2003 - June 2004
DTMS Enterprises, Inc DBA Hungry Howie's August 1995 - September 2003
Skills
Sales Management, Pricing, Real Estate, Property Management, Residential Homes, Marketing, Customer Service, Negotiation, Sales, Human Resources, Project Management, Analysis, Training, Selling, Strategy, Account Management, Accounting, Budgets, Contract Negotiation, Customer Retention, Management, Customer Satisfaction, Recruiting, Strategic Planning, Insurance, Employee Benefits, Team Building, Social Media Marketing
Education
University of Phoenix 2012 — 2013
Master's degree, Business Administration and Management, 3.25
University of Phoenix 2008 — 2011
BS, Business, 3.17
Granite Hills High School 1992 — 1996
General Education
CSAA Insurance Group October 2014 - Present
Adirondack Insurance Exchange January 2012 - October 2014
Fireman's Fund Insurance Company October 2008 - January 2012
Zurich North America October 2006 - October 2008
Allstate January 1998 - October 2006
Skills
Strategy, Strategic Planning, Financial Risk, Strategic Financial..., Claims Management, Insurance, Casualty, Sales, Underwriting, Team Building, Professional Liability, Management, Risk Management, Umbrella Insurance, Legal Liability, Pricing, Change Management, Commercial Lines, Reinsurance, Commercial Insurance, Product Management, Program Management, Leadership, General Insurance, Actuarial Science, Liability, Property & Casualty..., Claim
Education
University of Chicago 1985 — 1988
MBA, Business
University of Illinois at Urbana-Champaign 1979 — 1982
Bachelor of Science (BS), College of Commerce
CSAA Insurance Group July 2010 - Present
Property Casualty Insurers Association of America 2014 - 2014
AAA Club Partners 2010 - 2014
BRE Properties 2008 - 2014
Bay Area Council 2007 - 2014
AAA Northern California, Nevada & Utah 2005 - 2010
Golden Gate National Parks Conservancy 2006 - 2008
The Auto Club Group 1993 - 2000
Skills
Property & Casualty..., Corporate Strategy, Strategy Execution, Executive Leadership, Business Transformation, Organizational Culture, Corporate Finance, Underwriting, Insurance, Claim, Liability, Executive Management, Mergers, Leadership, Business Strategy, Strategy, Mergers & Acquisitions, Team Building, Change Management
Education
University of Michigan
Master of Business Administration (MBA)
University of Michigan-Dearborn
BSA, Accounting
MUFG Americas October 2013 - Present
CSAA Insurance Group November 2005 - September 2013
Providian Financial September 2004 - August 2005
Macromedia Inc. September 2003 - October 2004
Millennium Pharmaceuticals June 2002 - September 2003
NextCard May 2000 - June 2002
State of Arizona, University Attorneys Office, University of Arizona March 1998 - April 2000
Litigation and Contract Transactional Support, Bay Area Law Firms May 1986 - February 1998
Skills
Outsourcing, Purchasing, Clinical Trials, Corporate Services, Contract Management, Cross-functional Team..., Pricing, Staff Development, Strategic Sourcing, Supply Management, Vendor Management, Sourcing, Procurement, Contract Negotiation, RFP, Vendor Relationships, Negotiation, Program Management, Process Improvement, Project Management, Training, Project Planning
Education
University of San Francisco 2005 — 2007
Master of Fine Arts, Nonfiction, GPA: 4.1
University of Michigan 1978 — 1983
B.A., Double Major: Communications and Latin American Studies, GPA: 3.96
CSAA Insurance Group March 2013 - Present
FootRace December 2013 - Present
gardenfly October 2012 - December 2013
Apollo Education Group (Product Engineering) October 2011 - March 2013
Sogeti USA (A Capgemini Company) 2007 - October 2011
Nike 2007 - 2011
NISC (R&D dept) October 2006 - December 2007
Siemens July 2005 - October 2006
R Systems February 2005 - July 2006
Planet Plans June 2002 - February 2005
Skills
Java, Web Services, Swing, EJB, Spring, Struts, Hibernate, SaaS, Jive SBS, JBoss Seam, Drools, ATG, Java Enterprise Edition, Linux, GWT, Cloud Computing, Tomcat, JBoss Application Server, Scrum, JDBC, JAXB, Mockito, Websphere, Test Driven Development, SOA, REST, Databases, Ruby on Rails, Ant, Continuous Integration, Weblogic, Architecture, JSF, Distributed Systems, JUnit, Servlets, Eclipse, Object Oriented Design, JSP, Agile Methodologies, Maven, Android, Mobile Applications, SOAP, JMS, CouchDB, Hadoop, Backbone.js, Node.js, Voldemort
Education
University of Phoenix
Master of Business Administration (MBA), Technology Management
University of Madras
B.Tech, Engineering in Information Technology
University of Madras
Diploma in Computer Science
Sigma Supply, Inc. November 2009 - September 2013
CSAA Insurance Group December 2007 - November 2009
Bull Concrete Corp December 2006 - December 2007
Education
University of Phoenix 2010 — 2011
Palo Verde High School 2002 — 2006
CSAA Insurance Group August 2013 - Present
Cake Commando May 2010 - May 2014
Wells Fargo June 2012 - July 2013
Arizona Department of Education May 2011 - May 2012
Capitol Bancorp August 2009 - March 2011
Arizona Information Technology Management May 2009 - December 2010
Corbins Electric November 2008 - May 2009
Scottsdale Insurance Company December 2004 - November 2008
Rocky Mountain Information Network April 2004 - September 2004
Arizona Department of Health Services June 2002 - January 2004
Education
University of Phoenix 2001 — 2004
Bachelor's of Science
Interface Technical Training 1999 — 1999
DeVry Institute of Technology 1997 — 1999
CIS
Desert Highlands December 2014 - Present
Desert Highlands February 2014 - Present
CSAA Insurance Group June 2006 - February 2014
Allied Waste March 2001 - June 2006
WestEx February 1999 - March 2001
JC Penney 1994 - 1999
Skills
Screening, Negotiation, Talent Acquisition, Taleo, Screening Resumes, Resume Writing, Consulting, Collaboration, College Recruiting, Call Center, Insurance, Benefits Administration, Training, Volume Recruiting, Applicant Tracking..., Employee Benefits, Onboarding, Recruiting, Human Resources, Management, Talent Management, Employee Relations, Vendor Management, Temporary Staffing, New Hire Orientations, Call Centers, Time Management, Interviews, Sourcing, PeopleSoft, Hiring, Cold Calling, HRIS, Personnel Management, Job Fairs, Internet Recruiting, Workforce Planning, Deferred Compensation, Performance Management, FMLA, Employee Engagement, Technical Recruiting, Benefits Negotiation, Workers Compensation, Succession Planning, Job Descriptions, HR Policies, Building Relationships, Staffing Services, Employee Training
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Business, Human Resource Management
Illinois Valley Community College
Education
CSAA Insurance Group June 2013 - Present
Aflac August 2012 - June 2013
Allstate Insurance Co October 2005 - July 2012
National Property Inspections, Inc August 2002 - November 2005
State Farm Insurance Companies 1990 - 2001
Skills
Negotiation, Claims Investigations, Claims Management, Claims Resolution, Public Relations, Customer-focused Service, Analytical Reasoning, xactimate, Insurance Adjusting, Sales, Building Inspections, Home Inspections, Subrogation, Workers Compensation, Xactimate, Customer Service, Team Building, Health Insurance
Education
University of Oklahoma
Bachelor of Arts, Journalism and Public Relations
CSAA Insurance Group July 2009 - Present
Liberty Mutual Insurance May 2005 - June 2009
State Farm Insurance August 1994 - May 2005
Skills
Underwriting, Insurance, Business Planning, Pricing, Risk Management, Process Improvement, Leadership, Product Management, Strategy, Sales Management, Team Building, Training, Cross-functional Team..., Call Centers, Claims Management, Sales, Coaching, Commercial Insurance, Strategic Planning, Public Speaking, Business Development, Claims Handling
Education
University of Southern California - Marshall School of Business 2000 — 2003
Master of Business Administration (M.B.A.)
American Institute for Chartered Property Casualty Underwriters 1996 — 2000
CPCU Designation
University of California, Berkeley 1990 — 1994
Bachelor’s Degree
CSAA Insurance Group September 2014 - Present
Bar-S Foods Co. February 2013 - September 2014
District 3 Toastmasters July 2012 - June 2013
JDA Software May 2012 - February 2013
Project Management Institute June 2012 - December 2012
American Traffic Solutions August 2010 - March 2012
DHL Express August 2008 - September 2010
DHL Express December 2004 - August 2008
Freescale/Motorola Semiconductor January 1999 - December 2004
Motorola Inc January 1993 - January 1999
Skills
Program/Project..., Organizational Change..., Corporate Communication, Process Improvement, Business Re-engineering, Global Team Management, Vendor Management, Offshoring, Outsourcing, Team Building, Training & Development, Organizational..., Event Management, Change Leadership, Research, Large Group Facilitation, Program Management, Cross-functional Team..., Management, Change Management, Business Process..., Project Management, Management Consulting, Strategy, PMO, Training, ERP, Business Intelligence, Business Process, Employee Training, Public Speaking, Information Technology, Workshop Facilitation, Business Analysis, Corporate Communications, Integration, Project Planning, Business Process..., Governance, Leadership, Software Project..., Project Portfolio..., Team Leadership
Education
University of Phoenix
BS/BIS, Information Systems
CSAA Insurance Group January 2011 - Present
Enterprise Holdings Inc. September 2003 - December 2010
EDS February 2001 - September 2003
Skills
SOA, Enterprise Architecture, SDLC, Agile, Design Patterns, Weblogic, Sparx Enterprise..., 3rd Party Integrations, Property & Casualty..., ITIL v3 Foundations..., ACORD, IAA, Integration Architecture, Spring, Hibernate, Agile Methodologies, Software Project..., Web Services, Requirements Analysis, Java, Software Engineering, Software Design, EAI, Websphere, Java Enterprise Edition, Application Architecture, Spring Framework
Education
Mysore University 1989 — 1993
Bachelor of Engineering, Electronics and Communication
CSAA Insurance Group April 2013 - Present
Homesite Insurance October 2009 - October 2012
Acxiom April 2007 - November 2008
ChoicePoint 2006 - 2007
Hanover Insurance 2003 - 2004
The Hartford 2002 - 2003
Travelers 1998 - 2002
Allstate Insurance 1989 - 1998
Skills
Property & Casualty..., New Business Development, Sales Management, Account Management, Building Relationships, Strategic Alliances, Market Analysis, Competitive Analysis, Strategic Planning, Channel Management, Target Marketing, P&L Management, Financial Analysis, Data Analysis, Data Modeling, Underwriting, Scorecards, Product Management, Product Development, Balanced Scorecard, Strategic Partnerships, Channel Partners, Leadership, Insurance, Pricing, Customer Retention, Strategy, Analysis, Selling, Cross-functional Team..., Business Development, Sales, Training, Management, Marketing
Education
University of Hartford 1998 — 2000
MBA, Management
University of Connecticut 1984 — 1988
BS, Finance
Xavier High 1982 — 1994
The National Archives August 2015 - Present
California State University, Fullerton April 2015 - Present
Best Buy July 2013 - December 2014
CSAA Insurance Group April 2014 - August 2014
UCR Housing, Dining and Residential Services June 2012 - June 2013
UCR Housing, Dining and Residential Services January 2010 - June 2012
Skills
Higher Education, Research, Student Affairs, History, Public Speaking, Student Development, Microsoft Office, Editing, PowerPoint, American History, Grant Writing, Tutoring, Cataloging, Microsoft Excel, Microsoft Word, European History, Community Outreach, Customer Service
Education
California State University-Fullerton 2014 — 2016
Master of Arts (M.A.), Public/Applied History
University of California, Riverside 2008 — 2013
B.A., History and Political Science
CSAA Insurance Group October 2011 - Present
UC Santa Barbara January 2010 - June 2011
Skills
SAS programming, EMB modeling, Pricing, Statistical Modeling, Predictive Modeling, SAS, Actuarial Science, General Insurance
Education
University of California, Santa Barbara 2009 — 2010
MA, Statistics and Applied Probability
CSAA Insurance Group, a AAA Insurer May 2015 - Present
CSAA Insurance Group February 2014 - May 2015
PFS Investments June 2013 - August 2014
Primerica February 2013 - August 2014
Oklahoma Title and Closing March 2012 - November 2013
Nationstar Mortgage December 2010 - March 2012
Skills
Loans, Mortgage Banking, Refinance, Residential Mortgages, Credit, Credit Analysis, Loan Servicing, FHA, Mortgage Lending, Asset Management, Banking, Customer Service, Insurance, Investments, Loss Mitigation, Mortgage Servicing, Microsoft Office, Risk Management, Underwriting
Education
University of Oklahoma 2007 — 2010
Bachelor of Arts (B.A.), International Area Studies
Franics Tuttle Vocational School 2005 — 2007
Administrative Office Technology
CSAA Insurance Group April 2012 - June 2015
Chugach Alaska Corporation 2010 - 2012
National Flood Service 2008 - 2010
Flathead Bank 2005 - 2008
Creston Country Inn 2000 - 2005
Alcatel-Lucent 1997 - 2000
Continental Airlines 1987 - 1995
Skills
Outlook, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Insurance, Data Entry, Time Management, Budgets, Teamwork, Access
Education
University of Denver - Daniels College of Business
Bachelor of Arts (BA), incomplete, Communication and Media Studies
Westminster High School
Oracle July 2015 - Present
Vaco at Google January 2015 - May 2015
CSAA Insurance Group July 2014 - September 2014
UCSB Recreational Sports March 2013 - July 2013
Skills
Teamwork, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Social Media, C, Windows, Matlab, Time Management, R
Education
University of California, Santa Barbara 2010 — 2014
Bachelor of Science (BS), Statistical Science
CSAA Insurance Group November 2014 - Present
E. & J. Gallo Winery July 2011 - October 2014
E. & J. Gallo Winery June 2007 - August 2011
Skills
Data Analysis, Customer Insight, Analysis, Strategy, Analytics, Market Research, Marketing Research, Research, Segmentation, Pricing, Quantitative Research, Qualitative Research, Focus Groups, Project Management, Primary Research, Reporting & Analysis, Competitive Analysis, Consumer Insight, Customer Service, Marketing, Microsoft Office, Marketing Strategy, SPSS, Wincross, R, Microsoft Excel, Microsoft Word, Statistics, Public Speaking, Advertising, Teamwork, PowerPoint
Education
The University of Georgia 2014 — 2015
Certificate, Marketing Research
University of California, Davis 2007 — 2011
Bachelor of Science (B.S.), Applied Statistics
CSAA Insurance Group, a AAA Insurer March 2015 - Present
CSAA Insurance Group June 2012 - March 2015
CSAA Insurance Group, a AAA Insurer January 2012 - June 2012
CSAA Insurance Group January 2010 - January 2012
Loomis 2008 - 2009
Westcor Construction February 2008 - May 2008
Sunworld Landscape September 2006 - December 2007
Hertz Local Edition April 2005 - September 2006
Skills
Microsoft Excel, Insurance, Property, Casualty, Claim, Customer Service, Sales, Claims Management, Claim Investigation, Outlook, Call Centers, Claims Handling, Microsoft Word, Liability, Property Damage, Construction, Legal Liability, General Insurance, Microsoft Office, Negotiation, Management
Education
University of Nevada-Las Vegas 2002 — 2009
University Studies, Business Management and Psychology
A1 Staffing & Recruiting Agency September 2015 - Present
CSAA Insurance Group November 2012 - May 2015
Bearcat Land, Inc. January 2013 - December 2013
CSAA Insurance Group March 2012 - November 2012
CSAA Insurance Group April 2011 - March 2012
Schonwald Land, Inc. January 2011 - March 2011
Chesapeake Energy Arena/Cox Convention Center (Managed by SMG) March 2008 - January 2011
United States Army, Fort Sill June 2001 - June 2005
Skills
Public Relations, Customer Service, Social Media, Press Releases, Insurance, Marketing, Sales, Strategic Communications, Internal Communications, Newsletters, Fundraising, Advertising, Facebook, Liability, Social Media Marketing, Training, Public Speaking, Underwriting, Corporate Communications, Umbrella Insurance, Research, Media Relations, Editing, Homeowners, Event Planning, Social Networking, Grassroots Organizing, Time Management, Publicity, Crisis Communications, Marketing Communications, Web Design, Direct Marketing, Email Marketing, Communications Planning, Event Management, Microsoft Excel, Copywriting, Online Marketing, AP Style, Strategic Planning, Marketing communication
Education
University of Central Oklahoma 2010 — 2011
Master's Degree, Public Administration and Political Science
University of Central Oklahoma 2006 — 2007
Bachelor of Arts, Mass Communication/Public Relations/Journalism
College of Eastern Utah 1998 — 2001
Associate of Science, Business Administration
CSAA Insurance Group April 2012 - Present
MyPoints March 2005 - April 2012
EunahDesign January 2002 - March 2012
Weathernews October 2003 - March 2005
Shaklee March 2002 - July 2003
MetricStream October 2000 - November 2001
Groundswell May 2000 - October 2000
NASA December 1997 - May 2000
IDEC Corporation June 1996 - December 1997
Skills
Flash, User Interface Design, Web Design, CSS, Photoshop, Illustrator, InDesign, Wireframing, Prototyping, Dreamweaver, Online Marketing, User Interface, Email Marketing, User-centered Design, Adobe Creative Suite, Graphic Design, Mobile Applications, Usability Testing, Interaction Design, Layout, Experience Design, Multimedia, Adobe Fireworks, Wireframes, Visual Design
Education
University of California, Davis 1992 — 1996
Bachelor of Science, Computer Graphic Design and Psychology
Alameda High School 1988 — 1992
CSAA Insurance Group April 2012 - Present
UCLA Office of Residential Life September 2011 - March 2012
UCLA Housing & Hospitality Services October 2009 - August 2011
Skills
Microsoft Office, Social Networking, Microsoft Word, Social Media Marketing, Microsoft Excel, Property & Casualty..., Public Speaking, Event Planning, Leadership, SAS Programming, Business Insights, Business Analysis, SAS
Education
University of California, Los Angeles 2008 — 2012
Bachelor of Science (B.S.), Mathematics/Economics
CVS Health March 2015 - Present
CVS Caremark Corporation May 2014 - Present
CVS Health December 2014 - January 2015
CSAA Insurance Group June 2008 - February 2014
AAA NCNU 2006 - June 2008
American Express September 1998 - June 2006
Skills
IBM Certified Solution..., ITIL v3 Foundations..., Rational Software..., Crystal Reports, RUP, Stakeholder Management, SDLC, Agile Methodologies, Waterfall, Requirements Gathering, Scrum, Software Documentation, PMO, Process Improvement, Software Project..., Project Management, Information Technology, Governance, Security, Visio, PMP, Business Requirements, Project Portfolio..., PMI, IT Management, SharePoint, Enterprise Architecture, Requirements Analysis, IT Strategy, ITIL, Project Delivery, Agile Project Management, Vendor Management, MS Project, Requirements Management, Certified Scrum Master..., PMBOK, Certified Project..., Business Analysis, Project Governance, Software Development..., CRM, Microsoft Project, Program Management, Agile, PMO Design, Communication
Education
University of Phoenix 1996 — 1999
CIS, Masters of Science, Computer Information Systems
University of Hawaii at Manoa 1993 — 1995
MIS, Business Administration
CSAA Insurance Group 2007 - Present
The PMI Group, Inc. 1996 - 2007
IT Group 1987 - 1995
Atlantic Richfield Corp. 1983 - 1987
Coopers & Lybrand 1980 - 1983
Skills
Insurance, Mergers, Tax, Financial Analysis, CPA, Financial Reporting
Education
University of California, Los Angeles 1976 — 1977
BA, Economics
University of California, Davis 1973 — 1975
BA, Economics
CSAA Insurance Group February 2012 - Present
Consultant 2010 - 2011
Copart 2008 - 2009
Conservation & Liquidation Office 1998 - 2007
Porsche Cars North America 1990 - 1997
Skills
Budgeting, Application Development, IT Management, Insurance, RPG, IBM iSeries, SQL, Business Intelligence, Data Warehousing, DB2, AS400, SDLC, Integration, ERP, Strategic Planning, Process Improvement, Planning, Team Building, Team Leadership, Problem Solving, Inventory Management, Visio, Analysis, Budgets, Business Analysis, Business Process, CRM, Data Center, Database Design, Databases, Disaster Recovery, IT Strategy, Information Technology, MS Project, Leadership, Management, Microsoft SQL Server, Program Management, Project Management, Project Planning, Requirements Analysis, Requirements Gathering, SharePoint, Software Development, Software Project..., Strategy, Systems Analysis, Telecommunications, Vendor Management, XML
Education
University of Nevada-Reno
MBA
Muscogee County School District August 2013 - Present
Belton ISD August 2012 - July 2013
Killeen ISD August 2010 - July 2012
US Army February 2008 - October 2009
CSAA Insurance Group August 2005 - February 2008
Scott and White Hospital August 2000 - April 2005
Skills
Curriculum Design, Classroom, Teaching, Curriculum Development, Educational Technology, E-Learning, Technology Integration, Tutoring, Mathematics, Lesson Planning, Educational Leadership, Classroom Management, Differentiated..., Algebra
Education
Western Governors University 2014 — 2015
Masters of Arts, Mathematics Education
University of Mary Hardin-Baylor 2000 — 2005
Bachelor of Science (B.S.), Mathematics
CSAA Insurance Group February 2013 - Present
Berkshire Hathaway HomeServices Nevada Properties June 2012 - Present
Better Homes and Gardens Real Estate Desert Properties April 2010 - May 2012
Wells Fargo September 2003 - February 2012
Coldwell Banker Premier Realty Las Vegas March 2009 - April 2010
Household Credit Services / HSBC October 1999 - August 2003
Education
University of Nevada-Las Vegas 2004 — 2007
BS, Business Administration, Economics
CSAA Insurance Group October 2014 - Present
CSAA Insurance Group April 2013 - October 2014
Amica Mutual Insurance September 2008 - April 2013
Amica Mutual Insurance Co. 1998 - 2008
Amica Mutual Insurance Co. June 1993 - 1998
Skills
Property & Casualty..., Casualty, Claim, Property Damage, Liability, Insurance, Claims Management, General Insurance, Subrogation, Legal Liability, Litigation Management, Commercial Insurance, Claim Investigation, Workers Compensation, Claims Handling, AIC, Liability Analysis, CPCU, Customer Service, Property Claims, Claims Resolution, Claims Investigations, Training, Homeowners, Casualty Claims, Adjusters, Insurance Adjusting, Auto Claims, Management, Project Management
Education
University of Mary Washington 1989 — 1993
BA
University of Mary Washington
Bachelor of Arts
American Management Association
CSAA Insurance Group 2003 - Present
American Red Cross Bay Area July 2012 - June 2015
Bank of America July 1985 - March 2000
Security Pacific Bank 1985 - 1992
Skills
Public Relations, Volunteer Management, Community Outreach, Event Planning, Non-profits, Fundraising, Nonprofits, Project Management, Community Development, Corporate Communications, Program Management, Team Building, Marketing Communications, Community Engagement, Leadership, Media Relations, Employee Engagement, Management, Philanthropy, Marketing, Team Leadership, Event Management, Public Speaking, Strategic Planning, Corporate Social..., Public Policy, Social Networking, Volunteering, Training, Grants, Crisis Communications, Internal Communications, Program Development, Social Media Marketing, Strategic Communications, Strategy
Education
University of Southern California 1983 — 1984
Public Relations, Journalism, Public Relations, Philosophy
CSAA Insurance Group September 2013 - Present
CSAA Insurance Group February 2012 - September 2013
CSAA Insurance Group June 2002 - February 2012
Williams-Sonoma, Inc. June 1996 - June 2002
Skills
Human Resources, Employee Relations, Onboarding, Talent Acquisition, Talent Management, Workforce Planning, Employee Benefits, Performance Management, Recruiting, Succession Planning, Personnel Management, Insurance, Employee Engagement, Benefits Administration, HRIS, Coaching, Change Management
Education
University of Nevada-Las Vegas 1989 — 1994
Bachelor of Arts, English Literature
CSAA Insurance Group November 2012 - Present
Self Employed June 2008 - September 2012
UC Davis Student Housing January 2011 - August 2012
UC Davis Student Housing July 2010 - January 2011
Skills
Excel, Statistics, SAS, Word, Microsoft Office, R, Banner Finance, Data Analysis, Microsoft Excel, Stata, Social Networking, Non-profits, English, Access, Matlab, Statistical Modeling, Research, PowerPoint, LaTeX, Data Entry, Windows, Microsoft Word, OS X, Public Speaking, Programming, HTML, Community Outreach, Python, Social Media, Fundraising, Team Leadership, Event Planning, Technical Writing, C++, Leadership, Teaching, Time Management, Analysis, Editing, Customer Service
Education
University of California, Davis - Graduate School of Management 2015 — 2018
Master of Business Administration (MBA)
University of California, Davis 2011 — 2012
MS, Statistics
University of California, Davis 2008 — 2011
Bachelors of Science, Statistics
Monte Vista High School 2004 — 2008
CSAA Insurance Group June 2013 - Present
Annual and Special Gifts September 2011 - March 2013
Davis Dollars September 2012 - January 2013
Davis Racing Dragons - Davis Dragon Boat Club June 2010 - November 2012
ASUCD – Refrigerator Services July 2011 - June 2012
Skills
Leadership, Time Management, Microsoft Word, Pro-active Leader, Microsoft Excel, Microsoft Office, PowerPoint, Statistics, Data Analysis, Training, Problem Solving, Timely Decision Making, SAS programming, Quick Study, Multi Tasking, Adaptability, Community Outreach, Data Entry, Customer Service
Education
University of California, Davis 2009 — 2013
Bachelor of Science (B.S.), Managerial Economics, Minors in Statistics and Communication
Galileo Academy of Science & Technology 2005 — 2009
CSAA Insurance Group July 2012 - Present
AAA NCNU March 2009 - June 2012
CSAA October 2005 - March 2009
Skills
Actuarial Science, Analytics, Product Management, Product Development, Property & Casualty..., Underwriting, Forecasting, Pricing, Insurance, General Insurance, Reinsurance, Risk Management, Commercial Insurance, Legal Liability, SDLC, Liability, Strategy, Management, Umbrella Insurance, Casualty, Pricing Strategy, Leadership, Business Analysis, Business Strategy, Team Leadership, Claim, Claims Management, Commercial Lines, Casualty Insurance, CPCU
Education
University of California, Berkeley - Walter A. Haas School of Business 2005 — 2008
MBA, Marketing
University of California Berkeley 1990 — 1994
B.A., Economics, Statistics
CSAA Insurance Group 2008 - 2013
AIG (American International Underwriters) 2003 - 2007
Prudential Financial 1997 - 2002
UBS: PaineWebber 1996 - 1997
Deutsche Bank (Bankers Trust) 1994 - 1996
Skills
Project Management..., Scrum Alliance..., Public Speaking & Oral..., Public Speaking & Oral..., Enterprise Architecture, Enterprise Software, SDLC, Vendor Management, Business Analysis, IT Strategy, PMO, Project Portfolio..., Software Project..., PMP, IT Management, Business Process..., Program Management, Requirements Analysis, Process Improvement, Business Intelligence, Integration, SharePoint, Visio, Project Management
Education
Capella University
Information Technology Project Management
University of Phoenix
Information Technology
New York University
Networking and Data Communications
Chubb Institute for Computer Technology
Systems Analysis and Programming
Citigroup April 2014 - Present
TD Assurance March 2014 - April 2014
Guidewire Software October 2012 - April 2014
Scottsdale Insurance Company October 2013 - February 2014
RiverStone Claims Management February 2013 - September 2013
CSAA Insurance Group December 2012 - January 2013
Citigroup February 2011 - October 2012
Citigroup November 2007 - January 2011
Citigroup April 2002 - November 2007
Oracle January 1999 - April 2002
Skills
Software Project..., Solution Architecture, Application Development, Change Management, Business Intelligence, Offshoring, OLAP, Data Warehousing, Data Modeling, Oracle Portal, Web Development, Oracle HR, Software Development, Enterprise Architecture, Oracle, SDLC, SOA, Project Management, Process Improvement, Requirements Gathering, Integration, Requirements Analysis, Agile Methodologies, IT Strategy, Business Analysis, Business Process, Leadership, Project Portfolio..., Vendor Management, Business Process..., Agile Project Management, Enterprise Software, IT Management, PMP
Education
University of South Florida - College of Business Administration 2005 — 2008
MBA, Finance, Management
University of Memphis 1998 — 1999
M.S., Computer Science, Data Mining
University of Pune 1989 — 1993
B.E, COMPUTER ENGINEERING
CSAA Insurance Group March 2014 - Present
Charles Schwab April 2005 - March 2014
California State University, Sacramento August 2003 - May 2006
J.D. Power and Associates August 2004 - March 2005
Omnicare Inc. June 2000 - September 2000
Skills
Data Analysis, Analytics, SAS, Analysis, Business Analysis, SQL, Business Intelligence, Database Marketing, CRM, Data Mining
Education
University of Cincinnati College of Business 1999 — 2003
MS, Quantitative Analysis
CSAA Insurance Group September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - September 2013
AAA Northern California, Nevada & Utah Insurance Exchange December 2009 - June 2012
AAA NCNU September 2007 - November 2009
AAA NCNU October 2005 - September 2007
Skills
Analytics, Insurance, Data Analysis, Business Analysis, SAS, Salesforce.com, Cross-functional Team..., Visio, Analysis, Process Improvement, Vendor Management, Data Mining, Data Transformation, Team Building, Business Strategy, Training, Management, Strategic Planning, Strategy, Leadership, Program Management, Team Leadership, Underwriting, Business Intelligence, Business Process..., Risk Management, Competitive Analysis, Access, Forecasting
Education
University of California, Davis 1998 — 2002
Bachelor of Science, Genetics
De La Salle High School
CSAA Insurance Group July 2013 - Present
Apollo Group January 2009 - April 2013
Apollo Group January 2003 - December 2008
MCI/WorldCom December 1994 - May 2002
Skills
Oracle SQL, Oracle PL/SQL..., Oracle RAC, Oracle 9i/10g/11g, COBOL, Solaris, Linux, Problem Solving, Troubleshooting, Performance Tuning, High Availability, SOA, Scrum, Agile Methodologies, SQL, PL/SQL, Oracle, DevOps, Unix, Databases
Education
University of Phoenix 2000 — 2003
BSIT, Information Technology
Mountain States Technical Institute 1982 — 1983
Certificate, Data Processing
CSAA Insurance Group October 2011 - Present
Franklin Templeton Investments June 1993 - February 2009
Skills
PMO, SDLC, Project Portfolio..., Project Management, Financial Analysis, Cross-functional Team..., Strategic Planning, Software Project..., Strategic Financial..., Financial Reporting, Mutual Funds
Education
University of Miami - School of Business 1996 — 1998
MBA, International Business
University of Massachusetts Lowell 1988 — 1992
Bachelor of Science (BS), Finance
CSAA Insurance Group April 2014 - Present
McKesson March 2012 - April 2014
Telecare Corporation May 2006 - March 2012
Oracle December 2004 - May 2006
St. HOPE Public Schools October 2003 - December 2004
Macias, Gini, & O'Connell September 2000 - October 2003
Skills
Financial Analysis, Budgets, Accounting, General Ledger, Auditing, Internal Controls, QuickBooks, Payroll, Accounts Payable, Financial Reporting, Process Improvement, Revenue Recognition, Fixed Assets, Accounts Receivable
Education
University of California, Davis 1994 — 1998
Bachelor of Science (B.S.), Managerial Economics
CSAA Insurance Group October 2011 - Present
Larkin Consulting International, L.L.C. December 2008 - October 2011
Arizona Private Education Scholarship Fund 2008 - 2009
SRP June 1999 - April 2008
Larkin Consulting, INC. October 1997 - June 1999
SRP February 1995 - October 1997
SRP August 1981 - February 1995
Skills
SDLC, Process Improvement, Project Management, Vendor Management, Offshore Outsourcing, Agile Application..., Management, PMO, Quality Assurance, Software Development, Strategy
Education
University of Nebraska-Lincoln 1976 — 1981
BS, Computer Science & Economics
Westside High School 1972 — 1976
CSAA Insurance Group November 2013 - Present
Net Fusion Services January 2012 - December 2013
Caremark 2010 - 2012
Caremark 2010 - 2012
Tek Systems June 2010 - December 2011
CGI 2008 - 2010
Meadville Forging Company July 2006 - March 2008
Meadville Forge January 2005 - June 2006
Meadville Forging February 2000 - December 2005
Skills
Virtualization, VMware, Cloud Computing, Disaster Recovery, Windows Server, VMware Infrastructure, Cisco Technologies, Servers, ITIL, Active Directory, Cluster, DNS, Data Center, Help Desk Support, Networking, SAN, VMware ESX, Windows
Education
University of Phoenix 2004 — 2008
Bachalors, Business and Information Systems
Mercury Insurance July 2010 - Present
Mercury Insurance August 2008 - July 2010
CSAA Insurance Group March 2007 - July 2008
Fremont Investment and Loan December 2006 - March 2007
CSAA Insurance Group June 2005 - December 2006
Balboa Insurance Group October 2002 - June 2005
Mercury Insurance September 1999 - October 2002
Mercury Insurance April 1996 - September 1999
Skills
SDLC, Business Requirements, Quality Assurance, Requirements Gathering, Visio, Requirements Analysis, Business Analysis, Systems Analysis, User Acceptance Testing, Software Documentation, Agile Methodologies, SQL, Software Project..., Waterfall, Analysis, Quality Center, Insurance, Scrum, Functional..., Integration, SharePoint, Agile Project Management, Testing, Test Planning, Test Cases, Regression Testing, Information Technology, Software Quality..., HP Quality Center
Education
University of California, Irvine 1990 — 1995
Bachelor of Arts, Social Sciences
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah August 2000 - March 2013
CNA Personal Insurance April 1998 - July 2000
Applied Systems, Inc. 1995 - 1998
Applied Systems, Inc. 1993 - 1995
Skills
Business Analysis, Information Technology, SDLC, Vendor Management, IT Strategy, IT Management, Process Improvement, Visio, Requirements Analysis, Business Process..., ITIL, Requirements Gathering, PMP, Enterprise Architecture, Program Management, Software Project..., SharePoint, Insurance, PMO, Disaster Recovery
Education
University of Notre Dame
BA, Government / International Relations
CSAA Insurance Group November 2011 - Present
California State Automobile Association (AAA) 2000 - Present
AAA Northern California, Nevada & Utah January 2008 - November 2011
CSAA January 2000 - November 2011
CPCU 2006 - 2008
IIBA Orange County 2006 - 2008
IIBA Orange County 2006 - 2008
NAICC January 1998 - January 2000
Skills
Visio, SDLC, Business Analysis, Insurance, Business Requirements, Requirements Gathering, Requirements Analysis, User Acceptance Testing, Software Documentation
Education
University of California, Irvine 2006 — 2008
Certificate, Business Analysis
University of California, Los Angeles 1992 — 1994
Bachelor of Arts (BA), Sociology
Single Point of Contact March 2011 - March 2013
Apple January 2008 - December 2008
Novartis 2007 - 2008
CSAA Insurance Group January 2003 - 2007
Bay Area TechWorkers January 2001 - August 2003
Kaiser Permanente April 1997 - December 2001
MCI WorldCom May 1992 - April 1997
Skills
Program Management, Project Management, Vendor Management, Leadership, Information Technology, IT Management, Security, SaaS, Data Center, Process Improvement, IT Strategy, ITIL, Cloud Computing, Team Leadership, Business Analysis, Integration, Management, Disaster Recovery, Software Project..., Networking, SDLC, Information Security..., Information Security..., Information Security..., Information Security..., Consulting, Information Security
Education
University of New Orleans 1985 — 1987
CSAA Insurance Group January 2014 - Present
CSAA Insurance Group June 2006 - December 2013
Discover Financial Services December 1994 - June 2006
Skills
Performance Consulting, Instructional Design, Training, Call Centers, Instructor-led Training, Call Center, Process Improvement, Visio, Needs Analysis, Vendor Management, Coaching, Leadership Development
Education
University of Phoenix
Business
CSAA Insurance Group November 2009 - Present
eSolution Technology Services, Inc January 2002 - Present
AAA NCNU 2009 - 2011
Compuware Corporation February 2006 - October 2008
New Investments, Inc. October 2004 - January 2006
Latitude Communications August 1999 - June 2003
BMC Software January 1996 - January 1999
UNISYS Corporation 1990 - 1996
Skills
Enterprise Software, Application Performance..., Sales, System Monitoring, Business Service..., Training, Sales Operations, Project Management, Cloud Computing, Compuware Vantage, HP Business..., Application Training, Application Triage..., User Experience..., Data Center, Solution Architecture, Enterprise Architecture, Integration, Analysis, Troubleshooting, Systems Management, Requirements Analysis, Software Project..., IT Operations, Real user monitoring, Transaction monitoring
Education
University of Houston 1986 — 1990
Bachelor of Science (BS), Compuer Engineering Technology
CSAA Insurance Group, a AAA Insurer June 2014 - Present
CSAA Insurance Group December 2008 - June 2014
Eni Petroleum October 2006 - October 2008
Reslink November 2005 - October 2006
Transmeridian Exploration, Inc. October 2002 - November 2005
Best Care EMS January 2000 - October 2002
Exxon Neftegas Ltd July 2002 - August 2002
Bilingual Education Institute December 2001 - May 2002
Skills
Russian, Forecasting, Analysis, Variance Analysis, Budgets, Internal Controls, Accounting, Auditing, Finance, General Ledger, Accounts Payable, Accounts Receivable, Management, Financial Audits, Mergers & Acquisitions, Fixed Assets, Financial Analysis
Education
University of St. Thomas (TX) 2004 — 2006
MBA, Finance
University of Houston 1998 — 2002
BS, Economics
CSAA Insurance Group August 2011 - Present
Sedgwick February 2010 - August 2011
Cambridge a member of the XChanging Companies October 2008 - February 2010
Mercury Insurance September 2008 - October 2008
C.S.A.A. 2006 - July 2008
California State Auto Assoc 1989 - 2006
Skills
Liability, Legal Liability, Claim, Property & Casualty..., Casualty, Personal Injury, Claims Management, Insurance, Mediation, Litigation, Casualty Insurance, Professional Liability, Subrogation, Claims Handling, General Insurance, Negotiation, Wrongful Death, Claim Investigation, Underwriting, Premises Liability..., Personal Injury...
Education
University of Phoenix 1996 — 1999
Bachelors, Business
Retired January 2015 - Present
CSAA Insurance Group March 2007 - January 2015
Bank of America 2003 - 2007
American Express 1983 - 2002
Skills
PMP, PMO, Program Management, Vendor Management, Project Portfolio..., SDLC, Requirements Gathering, Project Management, MS Project, Software Documentation, Business Process..., Leadership, Software Project..., Software Development, Business Analysis, IT Service Management, IT Strategy, Business Process, Visio, Resource Management, Process Improvement, IT Management, Integration, Enterprise Architecture, Requirements Analysis, Agile Project Management, ITIL, SharePoint, Cross-functional Team...
Education
University of Phoenix
BS, Business Management
CSAA Insurance Group April 2011 - Present
AAA NCNU and AAA MSC January 2009 - June 2011
AAA No. California, Nevada & Utah 2007 - January 2009
AAA NCNU 2002 - 2007
AAA NCNU 1996 - 2002
Skills
Policy, Claims Handling, Insurance, Property & Casualty..., Call Center, Underwriting, General Insurance, Casualty, Claim, Call Centers, Health Insurance, Performance Management, Liability, Team Building, Management, Vendor Management, Leadership, Process Improvement, Umbrella Insurance, Training, Sales, Life Insurance, Coaching, Sales Management, Business Process..., Cross-functional Team..., Customer Satisfaction, Program Management, Customer Service, Customer Retention, Strategic Planning, Customer Experience, Change Management, Strategy, Risk Management, Employee Benefits, Homeowners, Legal Liability, Executive Management, Claims Management, Term Life Insurance, Commercial Insurance, Direct Sales, Business Planning, Commercial Lines, Professional Liability, Workers Compensation, Account Management, CRM, Brokers
Education
Clark County Community College 1978 — 1980
Business Administration, Management and Operations
UNLV 1976 — 1978
Biology, General
CSAA Insurance Group 2012 - May 2015
Nationwide Insurance July 2011 - July 2012
US Airways May 2006 - July 2011
Client Network Services, Inc October 2002 - April 2006
Sentinel Technologies 2000 - 2001
Inacom (Vanstar) 1999 - 2000
Vanstar 1996 - 1999
Skills
Scrum, PMO, SDLC, Resource Management, Vendor Management, MS Project, Visio, Software Project..., IT Strategy, Program Management, SharePoint, Integration, Cross-functional Team..., Project Management, Agile Methodologies, Software Documentation, Management, Project Delivery, PMP, Business Requirements, Project Portfolio..., Requirements Analysis, Business Process, IT Management, Business Analysis, Agile Project Management, Business Process..., Information Technology, ITIL, Microsoft Project
Education
University of Phoenix 1998 — 1999
BS/BA, Business Administration
CSAA Insurance Group August 2002 - Present
Skills
Claim, Property & Casualty..., Insurance, Casualty, Liability, Property Damage, Underwriting, General Insurance, Legal Liability, Subrogation, Umbrella Insurance, Commercial Insurance, Commercial Lines, Claims Management, CPCU, Process Improvement, Casualty Insurance, Risk Management
Education
University of California, Santa Barbara 1989 — 1991
BS, Business Economics
De La Salle High School 1983 — 1987
CSAA Insurance Group November 2012 - Present
CSAA Insurance Group, a AAA Insurer 2013 - 2015
CSAA Insurance Group, a AAA Insurer 2013 - 2015
CSAA Insurance Group, a AAA Insurer 2013 - 2015
CSAA Insurance Group September 2008 - November 2012
CSAA Insurance Group June 2006 - September 2008
CSAA Insurance Group February 2004 - June 2006
Skills
Business Requirements, Business Analysis, SDLC, PMO, PMP, Underwriting, Requirements Gathering, Management, Project Portfolio..., Vendor Management
Education
University of California, Davis 1995 — 1999
Bachelor's degree, American Studies
CSAA Insurance Group November 2011 - Present
CSAA Insurance Group December 2009 - Present
Skills
Intrusion Detection..., IT Security Operations, Information Technology, Information Security, PCI DSS, Project Management, IT Management, ITIL, IDS, IT Service Management, Intrusion Detection, IT Strategy, Internet Recruiting, SDLC, Incident Management, DLP, Information Security..., Computer Security, Program Management, Virtualization, CRM, Networking, Network Security, Mortgage Lending, Vendor Management, Security, Enterprise Software, Infrastructure, PMP, Disaster Recovery, Project Portfolio..., Business Process..., Integration, Business Analysis, Data Center, SaaS, Business Intelligence, Visio, Risk Management, Consulting, SharePoint, Cloud Computing, Process Improvement, Business Process
Education
University of Kentucky 1993 — 1998
Bachelors, Business Management and Marketing
Cincinnati Moeller HS 1989 — 1993
CSAA Insurance Group June 2006 - Present
Skills
Outlook, PeopleSoft, Management, Employee Benefits, Employee Training, Workshop Facilitation, Recruiting, Program Management, Leadership, Marketing, Insurance, Performance Management, Workers Compensation, Human Resources, Vendor Management, Team Building, Property & Casualty..., Training, Needs Analysis, Training Delivery, Learning Management..., Process Improvement, Customer Service, Logistics, Instructional Design, Instructor-led Training, HRIS, Leadership Development, Talent Management, Administration, Microsoft Excel, Visio, Onboarding, Salesforce.com, Organizational..., Enterprise Software, Business Analysis, Employee Relations, Software Documentation, Project Management, Coaching, Change Management, Blended Learning
Education
University of California, Davis
B.S. Managerial Economics
CSAA Insurance Group June 2014 - Present
AT&T March 2013 - Present
AT&T February 2012 - Present
AT&T September 2009 - February 2012
US Army November 2003 - February 2008
Skills
Information Assurance, ITIL, Troubleshooting, VMware, Active Directory, CCNA, Cisco Technologies, Windows Server, Network Security, Windows 7, Servers, CISSP, Linux System..., Database Administration, Software Engineering, Web Design, Project Coordination, Network Engineering, Routers, Switches, Computer Security, Security
Education
University of Phoenix-Southern California Campus 2008 — 2012
BSIT, Computer Software Engineering
Axia College of University of Phoenix 2008 — 2010
AAIT, Computer Systems Networking and Telecommunications
Virginia Tech August 2015 - Present
Virginia Tech January 2005 - Present
CSAA Insurance Group 1989 - 2004
Peace Corps November 1991 - 1993
Skills
LEED AP, Submittals, Revit, Sustainability, SketchUp, PowerPoint, Project Management, Sustainable Design, Architectural Design, Comprehensive Planning, LEED, AutoCAD, Design Research, Architectural Drawings, BIM, Architectures, Public Speaking, Research, Microsoft Office, Project Planning, Higher Education, Teaching
Education
Virginia Polytechnic Institute and State University 2008 — 2014
Doctor of Philosophy (PhD), Architecture + Design Research, 3.97
Virginia Polytechnic Institute and State University 2005 — 2008
Master, Architecture
University of Massachusetts, Amherst 1983 — 1987
Bachelor of Fine Arts (B.F.A.), Interior Design
CSAA Insurance Group March 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange August 2010 - March 2013
AAA NCNU August 2005 - August 2010
CSAA March 2003 - August 2005
CSAA December 1999 - March 2003
CSAA February 1996 - December 1999
CSAA October 1993 - February 1996
CSAA September 1988 - October 1993
Skills
Database Design, Microsoft Office, Web Applications, Insurance, Business Analysis, Business Requirements, SDLC
Education
University of California, Santa Cruz 1985 — 1991
BA, Economics
CSAA Insurance Group November 2009 - Present
AAA Northern California, Nevada & Utah Insurance Exchange December 2009 - July 2013
Paragon Business Equipment June 2009 - November 2009
IBM January 2004 - April 2009
IBM Global Services January 2004 - January 2007
Skills
AIX, Data Center, Unix, VMware, Servers, Process Improvement, Management, Service Delivery, Leadership, Networking, Project Planning, Disaster Recovery, ITIL, Virtualization, Enterprise Architecture, Integration, System Administration, IT Service Management, Budgets, Security, IT Operations, Linux, Solaris, Solution Architecture, WebSphere Application..., High Availability, Red Hat Linux, Incident Management, Infrastructure, Cloud Computing, Vendor Management, Storage Area Networks, IT Strategy, Business Continuity, IT Management, Storage, System Deployment
Education
University of South Florida 1995 — 1999
Information Technology
CSAA Insurance Group August 2013 - Present
Phelan Auto & Body Repair January 2007 - August 2013
Skills
Automotive, Customer Service, Microsoft Office, Sales Management, Negotiation, Continuous Improvement, Manufacturing, Lean Manufacturing, Microsoft Excel, Strategic Planning, Product Development, Project Management
Education
University of Phoenix 2012 — 2014
Business, Management, Marketing, and Related Support Services
CSAA Insurance Group July 2013 - Present
Arizona Department of Education June 2012 - June 2013
Nothcentral University June 2011 - June 2012
Education2020 December 2010 - May 2011
Apollo Group April 2003 - May 2009
Skills
Active Directory, SQL, Visio, XP, Visual Basic, Access, Java, HP Openview, Mac OS X, Microsoft Office 2007, Galaxy, Heat, C, CRM, Service Desk, SharePoint, Business Systems..., Agile Methodologies, Business Process, OS X, Databases, Business Process..., Requirements Gathering, Scrum, Quality Assurance, Data Mapping, Data Analysis, ETL, ETL Tools, SSIS, Informatica, Information Architecture, Data Integration, Data Integrity, Program Management, Testing, Project Management, Troubleshooting, Windows XP, SDLC
Education
University of Phoenix 2006 — 2006
Master of Information Systems (MIS), Information Technology, 3.4
University of Phoenix 2003 — 2006
BS, Business Accounting
University of Phoenix
Doctorate, Doctor of Management in Organizational Leadership
CSAA Insurance Group December 2012 - Present
Reed Smith LLP September 2005 - December 2012
United States Bankruptcy Court June 2003 - August 2003
Fenigstein & Kaufman January 2000 - January 2002
Skills
Corporate Law, Legal Writing, Due Diligence, Mergers, Corporate Finance, Legal Research
Education
University of California, Hastings College of the Law 2002 — 2005
J.D
University of California, Los Angeles 1996 — 2000
B.A, Communication Studies; Business Administration
SYVUHS 1992 — 1996
CSAA Insurance Group September 2014 - Present
Red Rock Fertility September 2012 - September 2014
A Pea in a Pod October 2011 - August 2012
RAS September 2007 - March 2009
Sedgwick, Inc. October 2006 - August 2007
Ameriprise Auto & Home Insurance March 2003 - September 2006
Skills
Claims Management, Claim Investigation
Education
UNLV 1999 — 2002
Bachelor's of Science, Business Administration and Management, General
CSAA Insurance Group July 2013 - Present
Bruin Actuarial Society May 2012 - May 2013
AAA NCNU Insurance Exchange June 2012 - August 2012
Skills
Statistics, Data Analysis, R, Economics, Microsoft Excel, PowerPoint, Statistical Modeling, Microsoft Office, Microsoft Word, Public Speaking, Teamwork, SAS, Insurance, Actuarial Science, Property, Analysis
Education
University of California, Los Angeles 2009 — 2013
Mathematics-Applied Science
Arizona Public Service (APS) May 2009 - Present
CSAA Insurance Group June 2006 - May 2009
USAA April 2004 - May 2005
Skills
Process Improvement, Business Process..., Plant Operations, Leadership, Six Sigma, Project Planning, Call Centers
Education
University of Phoenix
Alameda County October 2005 - Present
CSAA Insurance Group October 1984 - April 2004
Prudential Financial June 1983 - October 1984
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Negotiation, Program Management, Marketing, Risk Management
Education
University of Nevada-Las Vegas 1987 — 1990
Master of Business Administration (MBA), Business Administration and Management, General
University of Nevada-Las Vegas 1980 — 1984
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
CSAA Insurance Group January 2013 - Present
Skills
Marketing..., Microsoft Office, Microsoft Powerpoint, Punctual, Multilingual, Brand Awareness, Direct Marketing, Microsoft Excel, Sociology, Organization, Advertising, Consumer Behaviour, Race Relations, PowerPoint
Education
University of California, Riverside 2007 — 2012
Bachelor of Arts (B.A.), Sociology/Administrative Studies Concentration in Marketing
Carter High School
CSAA Insurance Group July 2014 - Present
Education
University of California, San Diego 2008 — 2012
Bachelor of Science (B.S.), Applied Mathematics
University High School 2004 — 2008
High School Diploma
Dillards November 2011 - Present
CSAA Insurance Group June 2001 - March 2004
lafayette auto body May 2000 - June 2001
Macy's November 1997 - May 2000
Skills
Visual Merchandising, Merchandising, Store Management, Retail, Loss Prevention, Inventory Management, Store Operations, Profit, Retail Sales, Inventory Control, Customer Service, Driving Results
Education
Fashion Institute of Design & Merchandising San Francisco, CA 1997 — 2000
Associates degree in Fashion Merchandising Marketing with Management emphasis, Fashion Merchandising
University of North Florida 1996 — 1997
Uncompleted, General Studies
CSAA Insurance Group December 2013 - Present
CSAA Insurance Group January 2012 - December 2013
CSAA Insurance Group February 2006 - January 2012
Skills
Vendor Management, Homeowners
Education
University of Nevada-Reno 2000 — 2004
Bachelor of Arts (BA), Criminal Justice