CSAA Insurance Group
Industry: Insurance company
DescriptionFounded: 1907 Subsidiaries: Western United Insurance Company, Parent organization: California State Auto Group
CSAA Insurance Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at CSAA Insurance Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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CSAA Insurance Group Employees
CSAA Insurance Group October 2014 - August 2015
Towers Watson June 2013 - October 2014
Towers Watson May 2012 - August 2012
UC Berkeley August 2011 - May 2012
Ministry of Education of Singapore January 2010 - May 2010
Education
Stanford University 2015 — 2017
Master's degree, Management Science and Engineering
University of California, Berkeley 2010 — 2013
Bachelor of Arts (B.A.), Economics; Statistics
Dunman High School 2010 — 2014
Singapore-Cambridge GCE 'A' Levels, Physics, Chemistry, Economics, Mathematics, and Advanced Mathematics
CSAA Insurance Group September 2008 - Present
Skills
Management, Marketing, Leadership, PMO, PMP, Sales, Project Management, Process Improvement, Business Analysis, SDLC, Vendor Management, Program Management, Marketing Strategy, Project Portfolio..., Email Marketing
Education
San Diego State University-California State University 2002 — 2005
Bachelor of Science, Business Marketing with a specialization in Integrated Marketing Communications
Marion High School July 2015 - Present
Iron Star Urban Barbecue May 2015 - Present
Valkyrie Theatre Company January 2015 - Present
FrightCasket September 2014 - Present
CSAA Insurance Group March 2014 - February 2015
Falstaff Coffee Company October 2013 - June 2014
Target November 2013 - January 2014
City Staffing March 2013 - October 2013
Best Buy November 2012 - January 2013
Navico July 2010 - October 2012
Skills
Marketing, Event Management, Customer Service, Social Media, Start-ups, Networking, Social Networking, Project Management, Sales, Scenic Carpentry, Stagecraft, Lighting Design, Web Design, Insurance, Film, Leadership, Team Building, Acting, Teaching Acting, Theatre, Playwriting, Publicity, Public Speaking, Box Office Management, Ticket Sales, Public Relations, Fundraising, Video, Entrepreneurship, Music, Directing, Creative Direction, Musical Theatre, Stage, Drama, Producing, Event Planning, Management, Social Media Marketing, Nonprofits, Creative Writing
Education
University of Arkansas 2002 — 2005
Southeastern Oklahoma State University 1997 — 2002
Bachelor's degree, Theatre/Theater
Enterprise Holdings March 2014 - Present
SafeAuto Insurance Company August 2011 - September 2013
CSAA Insurance Group April 2010 - April 2011
Arrow Trucking Co February 2009 - December 2009
Progressive Insurance November 2004 - November 2008
WilTel Communications November 2001 - November 2004
American Red Cross January 1997 - November 2001
US Army January 1987 - June 1991
Skills
Customer Service, Process Improvement, Training, Appraisals, Claims Resolution, Claims Handling, Claims Management, Auto Claims, Multi Tasking, Negotiation, Customer Satisfaction, Continuous Improvement, Customer Retention, Customer Acquisition, Property & Casualty..., Leadership, Management
Education
University of Phoenix 2000 — 2002
Bachelor of Science, E-Business, 3.46 GPA
Tulsa Community College
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies
CSAA Insurance Group June 2007 - Present
Nossaman, Guthner, Knox & Elliott April 2004 - June 2007
Aon October 2001 - March 2004
Brobeck, Phleger & Harrison November 1997 - October 2001
Valerian & Holmberg January 1996 - November 1997
Skills
Insurance, Litigation Management, Property & Casualty..., Litigation, Liability, Licensing, Commercial Litigation, Privacy Law, Corporate Law
Education
Syracuse University College of Law 1992 — 1995
J.D., Law
Syracuse University 1987 — 1991
B.S., Communication
Accenture June 2013 - Present
JPMorgan Chase October 2012 - April 2013
Kraft Foods Group January 2012 - June 2012
Northern Trust July 2011 - December 2011
Apollo Group 2010 - 2011
Honeywell Aerospace 2010 - 2010
CSAA Insurance Group 2008 - 2010
IBM 2005 - 2007
Oracle 2001 - 2004
Skills
Strategic Sourcing, Procurement, Supplier Negotiation, Vendor Management, Spend Analysis, eSourcing, E-procurement, Supply Management, Global Sourcing, Low Cost Country..., E-auctions, Supplier Evaluation, Sourcing, Ariba, Supply Chain Management, Contract Negotiation, Project Management, Release Management, RFP Generation, Information Technology, Outsourcing, Leadership, Business Analysis, Management, Business Process..., Process Improvement, Cross-functional Team..., Mergers & Acquisitions, Purchasing, Enterprise Software, ERP, Contract Management, SAP, Resource Management, Contracts Negotiations
Education
Southern Illinois University, Carbondale
Bachelor's degree and Associate's Degree, Law
Thomas M. Cooley Law School
CSAA Insurance Group September 2014 - Present
Five9 May 2014 - July 2014
McGrath RentCorp February 2011 - May 2014
McGrath RentCorp November 2008 - February 2011
The Betty Mills Company 2007 - 2008
Skills
Email Marketing, SEO, Lead Generation, Marketing, SEM, E-commerce, PPC, Online Advertising, Google Analytics, Social Media Marketing, CRM, Web Analytics, Facebook, Social Media, Analytics, HTML, Google Adwords, Web Project Management, Interactive Marketing, Integrated Marketing, Advertising, Salesforce.com, Conversion Optimization, ExactTarget, Dreamweaver, A/B testing
Education
Sonoma State University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Marketing
CSAA Insurance Group March 2014 - Present
CSAA Insurance Group July 2012 - March 2014
CSAA Insurance Group January 2011 - July 2012
California Actuarial Consultants August 2010 - December 2010
UC Berkeley Student Learning Center January 2008 - May 2010
Skills
Statistical Modeling, SAS, Statistics, Microsoft Excel, Probability, Data Analysis, Actuarial Science, R, Data Mining, VBA, Valuation, SAS programming, Quantitative Analytics, Pricing, Forecasting, Insurance, Analysis, SAS Programming
Education
University of California, Berkeley 2006 — 2010
B.A., Mathematics, Statistics
Microsoft September 2015 - Present
Hannah Business Intelligence Solutions January 2013 - Present
Bank of the West April 2015 - June 2015
Moody's Analytics October 2014 - March 2015
Pacific Gas and Electric Company August 2014 - September 2014
CSAA Insurance Group March 2014 - August 2014
Broadcom August 2013 - March 2014
Lawrence Berkeley National Laboratory June 2012 - August 2013
Hitachi Data Systems December 2011 - May 2012
B.I. Minds Inc October 2011 - December 2011
Skills
Business Intelligence, Cross-functional Team..., Project Management, Process Improvement, Microsoft Excel, Business Process, Systems Analysis, ERP, Data Analysis, SDLC, Six Sigma, Analysis, Business Strategy, Business Process..., MIS, Leadership, Enterprise Software, Strategy, Access, Information Management, Supply Chain Management, Business Process..., Databases, Analytics, SharePoint, SaaS, Service Management, Management, Roambi, Troubleshooting, CMMI, FMEA, Marine Corps, Federal Government, Cross Functional..., DevOps, Google Apps, Error & Mistake Proofing, OmniGraffle, Minimalist Design, Military Operations, Defense Contracting, Salesforce.com, Quick ROI, Release Coordinator, ERP/CRM, Kaizen Leadership, Google Smartsheets, Health Systems, WebEOC 7.4
Education
Villanova University 2014 — 2014
Master Certificate, Business Intelligence
San Jose State University 2008 — 2010
Business, Management Information System
American Military University 2005 — 2007
Associates, General Studies
US Navy October 2011 - December 2013
CSAA Insurance Group February 2003 - July 2005
Lodi Chamber of Commerce February 2003 - June 2003
Skills
Access Control, Alarm Systems, Career Counseling, Computer Proficiency, Counterterrorism, Customer Service, Database Administration, Detail-Oriented, Employee Training, Information Assurance, Information Security, Intelligence Analysis, JPAS, Leadership, Microsoft Excel, Military Experience, Military Training, Navy, Organization Skills, Physical Security, Personnel Security, Professional Experience, Quality Control, Receptionist Duties, Reporting & Analysis, SCI Clearance, Secretarial Skills, Security Compliance, Security Training, Telephone Reception, Top Secret, Unix
Education
Sierra College 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Sierra College 2002 — 2002
San Joaquin Delta College 2000 — 2000
Tokay High School 1996 — 1999
Diploma
AAA Northern California, Nevada & Utah October 1992 - Present
CSAA Insurance Group April 1991 - October 1992
Skills
General Insurance, Casualty, Umbrella Insurance, Insurance, Underwriting, Property & Casualty..., Casualty Insurance
Education
Sacramento City College 1977 — 1979
Dmc Insurance Administrators June 2015 - Present
Milyoni, Inc. September 2013 - May 2015
CSAA Insurance Group November 2009 - September 2013
Genentech / ADP Inc. January 2008 - November 2009
Safeway May 2006 - January 2008
Kaiser Permanente IT February 2005 - May 2006
Charles Schwab January 1995 - January 2005
The Gap 1989 - 1995
Skills
Financial Modeling, Sarbanes-Oxley Act, Business Strategy, Strategic Financial..., Finance, Start-ups, Cross-functional Team..., Analysis, Project Planning, Budgets, Variance Analysis, Financial Analysis, Internal Audit, Management, Strategic Planning, Financial Reporting, Analytics, Forecasting, Data Analysis, Leadership, Executive Management, Project Management, Team Management &..., Process Improvement, Training, PMO, Strategy, Corporate Finance, Business Analysis, Budgeting, Consulting, Accounting, Financial Planning, Essbase
Education
St. Mary's College 1978 — 1981
BSBA, Finance & Economics
Control Data Institute 1981 — 1982
Certificate, Computer Programming & Operations
Assumption High School 1976 — 1976
High School Diploma
CSAA Insurance Group, a AAA Insurer September 2014 - Present
CSAA Insurance Group January 2012 - August 2014
PricewaterhouseCoopers July 2008 - January 2012
LHB Pacific Law Partners August 2006 - June 2008
PricewaterhouseCoopers June 2007 - August 2007
Skills
Tax, GAAP, Financial Reporting, Accounting, US GAAP, CPA, Financial Analysis, Financial Accounting, Tax Accounting
Education
University of California, Berkeley 2004 — 2008
BA, Economics
Cognizant Technology Solutions July 2014 - Present
CSAA Insurance Group January 2013 - Present
Cognizant Technology Solutions November 2011 - Present
Walgreens June 2010 - January 2013
Cognizant Technology Solutions May 2010 - November 2011
Nationwide Financial February 2009 - May 2010
Wipro Technologies November 2006 - May 2010
Nationwide Insurance 2006 - May 2010
Patni Computer Systems 2004 - 2006
Skills
Agile Methodologies, Core Java, SDLC, Test Automation, Performance Testing, Manual Testing, PL/SQL, Test Management, Web Services, QTP, SQL, User Acceptance Testing, SOA, XML, Java, Requirements Analysis, Testing, Test Planning, C#, Solution Architecture, Oracle, Quality Assurance, Unix, VBScript, .NET, System Testing, Software Project..., Scrum, Quality Center, Regression Testing, ASP.NET, Software Quality..., Requirements Gathering, Waterfall, VB.NET, Defect Tracking, SoapUI, Test Strategy, DB2, Unix Shell Scripting, Data Warehousing, Agile Project Management, Java Enterprise Edition, Selenium, Test Cases, Test Execution, HP QTP, HP Quality Center
Education
Saurashtra University 1998 — 2002
Bachelor's, Information Technology
CSAA Insurance Group August 2014 - Present
Symantec August 2010 - June 2014
VeriSign January 2006 - August 2010
AsianWeek May 2005 - January 2006
Skills
User Experience, User Interface Design, Interaction Design, CSS, Visual Design, Dreamweaver, User Interface, Art Direction, HTML, Information Architecture, Photoshop, Illustrator, Usability Testing, Wireframes, Usability, InDesign, Experience Design, User Experience Design, Wire Framing, Adobe Fireworks, Web Development, Microsoft Office, Design Strategy, Quality Assurance, Graphic Design, Mobile Design, Web Design, Fireworks, Heuristic Evaluation, Branding, Web Project Management, HTML 5, User Research, Mobile Devices, Persona, Scrum, Typography, Adobe Creative Suite, Product Design, Creative Direction, SEO, Google Analytics, Card Sorting, A/B testing, Email Marketing, Responsive Web Design, Axure RP
Education
San Francisco State University
BA, Visual Communications
Skillful Living Center, Inc. April 2015 - Present
Cre8tive Luxury by Diane White May 2002 - Present
Ducky Bob's Event Rentals July 1997 - January 2003
CSAA Insurance Group May 1986 - February 1996
Skills
Microsoft Office, PowerPoint, Research, Photoshop, Budgets, Public Relations, Fashion, Entertainment, Event Management, Creative Writing, Curriculum Design, Marketing Strategy
Education
San Jose State University 1983 — 1986
Communication, General
Westland Fashion Institute 1981 — 1982
Certificate of Completion, Fashion/Apparel Design
CSAA Insurance Group July 2010 - Present
Ameriprise Auto & Home Insurance 2007 - 2009
Farmers Insurance 2005 - 2007
Skills
Insurance, Property Damage, Liability, Subrogation, Claim Investigation, Casualty, Legal Liability, Liability Analysis, Insurance Claims, Claims Resolution, Customer Service, Communication Skills, Claims Handling, Property & Casualty..., Claims, General Liability, General Insurance, Coverage, Professional Liability, Reserving, Adjusting, Motorcycle, Auto Liability, Claims Administration, Settlements, Automobile, Accident, Premises Liability, Insurance Coverage..., Investigation, Litigation Management, Claims Investigations, Casualty Claims, Insurance Adjusting, Large Loss, Automobile Liability, Auto Claims, Personal Lines Auto, Umbrella Insurance, Excess, PIP, New York No Fault, Claim, Casualty Insurance, Settlement
Education
Saint Gregorys University 1997 — 2001
Science, Physical Sciences
Deer Creek High School 1994 — 1997
High School Diploma
Travelers Insurance June 2004 - October 2007
CSAA Insurance Group November 1993 - August 2002
State Farm Insurance January 1998 - September 1999
Skills
Customer Service, PowerPoint, Public Speaking, Microsoft Office, Teaching, Social Media, Research, Leadership, Microsoft Excel, Strategic Planning, Training, Team Building, Insurance, Event Planning
Education
West Coast University 2013 — 2015
Master's of Science Occupational Therapy
Sonoma State University 1989 — 1993
Bachelor of Arts Business Management, Marketing
CSAA Insurance Group November 2000 - Present
Tucker & Marks interior May 1997 - September 2000
Skills
Facilities Management, Project Coordination, Space Planning, Furniture, Relocation, Construction Management, Interior Design, Contractors, Schedules, Renovation, AutoCAD, Custom Furniture, Space-planning, Outlook, Management, Purchasing, Space planning, Microsoft Word, Call Centers, MS Project, Time Management, Budgets, Process Scheduler, Leadership, Project Management, Negotiation, Contract Negotiation, Project Planning, Vendor Management, Construction, Process Improvement, Team Building
Education
San Francisco State University 1995 — 2003
SFSU 1996 — 2001
Master of Arts (MA), Interior Design
Vapore LLC April 2014 - Present
CSAA Insurance Group June 2013 - March 2014
Takeda San Francisco July 2008 - March 2012
California State Automobile Association (AAA) February 2002 - June 2008
Walden Businesses, Inc. September 2000 - July 2001
Timbuk2 March 1999 - October 2000
Levi Strauss & Co. March 1998 - June 1999
2M TV September 1989 - May 1997
Skills
Forecasting, Financial Analysis, Financial Reporting, Budgets, Financial Modeling, Internal Controls, Finance, Strategic Financial..., Budgeting, Controllers, SAP, Analysis, Process Improvement, General Ledger, Auditing, Hyperion Reports, Hyperion Planning, Access, Accounting, Corporate Finance, Due Diligence, Financial Planning, Internal Audit
Education
AICPA 2012 — 2013
CPA
San Francisco State University 2011 — 2013
Master of Science in Accountancy, Accounting
San Francisco State University 2002 — 2005
Master of Business Administration (M.B.A.), Finance
Ecole Superieure de Gestion 1986 — 1989
Bachelor, Business & Finance
Omega Solutions September 2015 - Present
Debonair Productions January 1995 - Present
Career Group June 2015 - September 2015
Omega Solutions, Inc. December 2014 - April 2015
Uber November 2014 - December 2014
Acrobat Outsourcing October 2014 - October 2014
CSAA Insurance Group March 2012 - September 2014
AAA Northern California, Nevada & Utah January 2008 - March 2012
Ajilon Professional Staffing August 2007 - December 2007
Touchstone Legal May 2007 - July 2007
Skills
Marketing, PeopleSoft, Hospitality, Budgets, Customer Service, Trade Shows, Sales, Time Management, Human Resources, Training, Recruiting, Event Planning, Microsoft Excel, PowerPoint, Microsoft Office, Management, Leadership, Program Management, Team Building, Project Management, Process Improvement, Social Media, Event Management, Public Speaking, Strategic Planning
Education
Sinclair Community College
Apollo Education Group March 2015 - Present
University of Phoenix February 2014 - March 2015
CSAA Insurance Group September 2012 - February 2014
American Express June 2003 - September 2012
Skills
Customer Service, Credit Cards, Business Analysis, Process Improvement, Call Centers, Business Analytics, Contact Center..., Workforce Management, IEX, Workforce Planning, Contact Centers, Salesforce.com, Process Scheduler, Vendor Management, Analytics, BPO, Customer Experience, Call Center Development, Analysis, Leadership, Management, Team Building, Team Leadership, Business Process...
Education
Stetson University
CSAA Insurance Group November 1989 - Present
AAA 1989 - Present
Education
San Jose City College
Survey Research Management March 2014 - Present
ZipRealty March 2013 - Present
SUSD August 2012 - Present
Wells Fargo June 2009 - May 2012
Welcome Home Realty July 2006 - August 2008
Discovery Home Loans July 2004 - July 2006
CSAA Insurance Group April 2001 - July 2004
Circuit City May 2000 - July 2004
Skills
Customer Service, Microsoft Excel, PowerPoint, Windows, Microsoft Word, Outlook, Public Speaking, Negotiation, Microsoft Office, Leadership Development, Real Estate Transactions, Research, English, Teaching, Strategic Planning, Editing, Computer Proficiency, Statistics, Qualitative Research, Cultural Diversity, Employee Training, Social Media, Child Development, Observational Studies, Photoshop, Budgets, Change Management, HTML
Education
Walden University 2010 — 2012
Master's degree, Industrial and Organizational Psychology, 4.0
Walden University 2009 — 2010
Bachelor of Science (BS), Psychology, 4.0
San Joaquin Delta College
Associate of Arts and Sciences (A.A.S.)
CSAA Insurance Group November 2013 - Present
PricewaterhouseCoopers November 2010 - June 2013
Diamond Management & Technology Consultants September 2000 - November 2010
AT&T Wireless May 1995 - August 1998
Peter Brockman for Congress March 1994 - June 1994
Denny Smith for Governor July 1993 - March 1994
Skills
Financial Advisory, Profitable Growth, Market Entry, Leadership, Strategy, Organizational Design, Private Equity, Investments, Management Consulting, Mergers, Business Architecture, E-commerce, Strategic Financial..., Acquisition Integration, Analytics, Financial Modeling, Business Valuation, Governance, IT Strategy, Competitive Analysis, Corporate Development, Due Diligence, Mergers & Acquisitions, Venture Capital, Financial Services, Management, Start-ups, Business Transformation, Strategic Consulting, Portfolio Management, Business Strategy, Business Planning, Valuation, Strategic Partnerships, Executive Management, Corporate Finance, Program Management, Strategic Planning, Business Process..., Business Analysis, Business Development, Marketing
Education
UCLA Anderson School of Management 1998 — 2000
MBA, Strategy
Santa Clara University 1989 — 1993
BS, Political Science
National Vendor November 2008 - Present
Pavestone Company January 2008 - May 2008
CSAA Insurance Group February 2003 - January 2008
Skills
Management, Customer Service, Sales, Employee Training, Communication, Close Attention to..., Property & Casualty..., Leadership, Thinking Outside The Box, Recruiting, Marketing Strategy, Sales Management, Customer Satisfaction, Process Improvement, Social Media, Project Management, Commercial Insurance, Team Building, Team Management, Training, Insurance, Account Management, Claims Management, Claims Handling, Strategic Planning, Weapons Handling, Public Speaking
Education
The University of Texas at Austin 2013 — 2014
CSAA Insurance Group February 2013 - Present
CSAA Insurance Group September 2011 - February 2013
AAA Northern California, Nevada & Utah September 2005 - September 2011
AAA Northern California, Nevada & Utah July 2002 - October 2005
Clorox 2000 - 2001
Bank of America April 1986 - April 2000
Skills
SDLC, Vendor Management, Business Process..., PMP, PMO, Project Portfolio..., Program Management, Process Improvement, Business Analysis
Education
The George Washington University - School of Business 2005 — 2008
Master's Certificate, Project Management
University of Arizona 1979 — 1982
BS in Business Administration (BSBA), Management Information Systems
CSAA Insurance Group April 2012 - Present
AAA NCNU Insurance Exchange May 2009 - April 2012
H&R Block January 2009 - April 2010
Bell July 2003 - August 2006
Skills
Process Improvement, Management, Information Technology, Call Center, PeopleSoft, Insurance, Access, Visio, Customer Satisfaction, Outlook, Business Analysis, Customer Service, Data Entry, Analysis, SharePoint, Business Analy, Systems Analysis, Team Leadership, ITIL v3 Foundations..., BlueWorks, Business Requirements, Requirements Analysis, Requirements Gathering, User Acceptance Testing, Waterfall
Education
ASPE, Inc 2014 — 2014
Certificate, Business Analyst Boot Camp
ASPE, Inc 2012 — 2012
Certificate, Agile Boot Camp
Interface Technical Training 2012 — 2012
Certificate, ITIL® Version 3 Foundation
Interface Technical Training 2010 — 2010
Course Completion Certificate, CompTIA A+ Essentials and Practical Application
University of Toronto 2006 — 2006
Certificate, Management Fundamentals
Seneca College of Applied Arts and Technology 2001 — 2003
Associate's degree, Business Marketing
CSAA Insurance Group April 2014 - Present
Alvarez & Marsal October 2011 - 2014
Archstone Consulting November 2009 - September 2011
Archstone Consulting February 2008 - November 2009
Booz Allen Hamilton May 2007 - August 2007
Lockheed Martin May 2005 - August 2005
Skills
Strategy, Business Strategy, Business Process..., Management Consulting, Management, Cross-functional Team..., Financial Modeling, Program Management, Project Management, Operations Management, Strategic Sourcing, Competitive Analysis, Organizational Design, Business Transformation, Analytics, Business Development, Leadership, Strategic Planning, Process Improvement, Performance Improvement, IT Strategy, Vendor Management, Mergers & Acquisitions, Business Intelligence, Corporate Development, Data Analysis, Business Analysis, Consulting
Education
University of California, Berkeley 2003 — 2007
Bachelor of Arts, Economics & ISF
CSAA Insurance Group January 2012 - Present
AAA NCNU Insurance Exchange May 2011 - August 2011
Skills
Property & Casualty..., Pricing, Insurance, Actuarial Science, General Insurance, SAS
Education
University of California, Berkeley 2008 — 2012
CSAA Insurance Group September 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange September 2012 - Present
D. Aliga Tennis Instruction June 2006 - Present
Vallejo High School January 2006 - May 2012
Trees for a Change January 2010 - May 2010
Skills
Microsoft Office, Wordpress, Photoshop, Lightroom, Social Media Marketing, Social Media, SEO, Mac OS X, Windows, Email Marketing, Marketing, Public Speaking, Leadership, Blogging, Time Management, Customer Service, Social Networking, Facebook, Web Design, Online Advertising, Online Marketing, Marketing Strategy, PowerPoint, Photography, Outlook, Microsoft Excel, Public Relations, Teaching, Microsoft Word, Research, Accounting, Teamwork, Training, Management, Team Building, Coaching
Education
Sonoma State University 2008 — 2010
B.S., Business Administration - Marketing
Napa Valley College 2005 — 2008
A.A., Social and Behavioral Sciences
Embroker May 2015 - Present
CSAA Insurance Group February 2011 - May 2015
CSAA Insurance Group August 2010 - July 2011
AAA NCNU October 2008 - September 2010
AAA NCNU December 2006 - September 2008
AAA NCNU March 2005 - December 2006
AAA NCNU February 2003 - March 2006
Charles Schwab January 2001 - December 2002
Pets.com August 1999 - November 2000
LECG February 1998 - August 1999
Skills
Customer Experience, CRM, User Experience, Process Improvement, Product Management, Analytics, Cross-functional Team..., Program Management, Business Process..., Product Marketing, Enterprise Software, Leadership, Integration, Strategy, Management, Training, Forecasting
Education
University of California, Berkeley 1994 — 1998
B.A.
Berwick Academy 1990 — 1993
CSAA Insurance Group September 2014 - Present
Stanford University Medical Center April 2011 - August 2014
Symantec August 2009 - March 2011
AT&T January 2001 - January 2009
Pacific Bell/SBC Communications January 1991 - January 2000
Skills
Business Process..., Forecasting, Process Improvement, Analysis, Cross-functional Team..., Management, Business Analysis, Financial Analysis, Outsourcing, Finance, Leadership, Essbase, Budgets, Strategy, Program Management, Vendor Management, Financial Modeling, Change Management, Risk Management, Accounting, Project Management, Executive Management, Project Portfolio..., Internal Audit, Acquisition Integration, Management Consulting, Business Intelligence, Integration, IT Management, IT Strategy, PMP, PMO, ERP, Variance Analysis, Business Process, Information Technology, Portfolio Management, Governance, SDLC, Analytics, Managerial Finance, Mergers & Acquisitions, Consulting, Sarbanes-Oxley Act, Accounts Payable, Contract Management, Force Management, Capital Projects, Business Case, Hyperion Planning
Education
Santa Clara University 1993 — 1995
MBA, Finance and Management
University of San Francisco 1980 — 1982
Masters, Public Administration
University of California, Berkeley 1977 — 1979
BA, Politcal Science
Las Lomas Knights
CSAA Insurance Group January 2011 - Present
CSAA Insurance Group January 2009 - 2011
CSAA Insurance Group January 2008 - January 2009
Lenscrafters October 1999 - January 2008
Skills
MCDST, MCITP, Microsoft Office, Networking, Technical Support, Software Documentation, Hardware Diagnostics, Computer Hardware, Computer Maintenance, Android Development, Enterprise Software, VMware, vSphere, Avaya, Maximo, Large Scale Deployments, Wireless Networking, Pointsec, Data Recovery, Project Management, Visio, PowerPoint, Sales, Process Improvement
Education
San Francisco State University
BA, Industrial and Product Design
CSAA Insurance Group March 2014 - Present
CSAA Insurance Group August 2013 - March 2014
AAA NCNU Insurance Exchange April 2012 - September 2013
AAA NCNU Insurance Exchange November 2010 - April 2012
AAA NCNU Insurance Exchange May 2009 - November 2010
AAA NCNU Insurance Exchange December 2005 - May 2009
Skills
Microsoft Office, SQL, Query Writing, Database Design, Database Administration, Visio, Visual Basic, Time, Multi Tasking, Manage Complex Projects, Property & Casualty..., Underwriting, Leadership, Network Administration, Portfolio Management, Call Center Development, Customer Experience, General Insurance, Umbrella Insurance, Microsoft Excel, Access, Data Analysis, Analytics, Homeowners, Insurance, Training, Casualty, Life Insurance, Process Improvement, Liability, Professional Liability, Risk Management, Subrogation, Term Life Insurance, Property Damage, Reinsurance, Customer Retention, Business Analysis, Customer Satisfaction, Personal Lines Auto, Team Building, Customer Service, SAS, Large Loss, CPCU, Call Centers, Building Relationships, Casualty Insurance
Education
Southern New Hampshire University
Bachelor’s Degree, General Studies - Business Studies
CNA Insurance July 2014 - Present
Markel Corporation January 2014 - July 2014
CSAA Insurance Group July 2013 - September 2013
Skills
Actuarial Science, Statistics, R, VBA, Microsoft Excel, Matlab, Unix Shell Scripting, Insurance, Time Management, Python, Accounting, SAS, Actuarial Exams, Data Analysis, Statistical Modeling, Maple, Economics, Mathematical Modeling, Risk Management, Access, Data Mining, PowerPoint, SQL, Loss Reserving, LaTeX, Property & Casualty...
Education
University of California, Berkeley 2012 — 2013
Master of Arts (M.A.), Statistics, 3.95/4.0
University of Waterloo 2008 — 2011
Bachelor of Mathematics (B.Math), Actuarial Science and Statistics, 3.96/4.0
CSAA Insurance Group 2015 - Present
CSAA Insurance Group 2009 - Present
Hewlett-Packard 2004 - 2009
Action for Results, Inc. 2003 - 2004
Elan Pharmaceuticals 2002 - 2003
Baxter BioScience 1999 - 2002
Skills
Talent Management, Performance Management, Organizational..., Change Management, Employee Engagement, Strategy, Leadership Development, Strategic Planning, Management, Succession Planning, Talent Acquisition, Executive Coaching, Training, Human Resources, Leadership, Culture Change, Personnel Management, HR Transformation, Management Consulting, Career Development, Mergers & Acquisitions, Innovation
Education
University of Bridgeport
M.S.
University of Delaware
B.A.
FedNat Adjusting 2014 - Present
Gainsco 2011 - 2013
21st Century Insurance 2006 - 2010
Markel American Insurance Company 2001 - 2005
MetLife 1999 - 2001
CSAA Insurance Group 1994 - 1997
Arbitration Forums, Inc. 1994 - 1994
Foot Locker 1993 - 1994
Skills
Microsoft Excel, Microsoft Word, Outlook, Insurance, Personal Injury, Subrogation, Liability, Litigation, Claim, Litigation Management, Product Liability, Mediation, Trials, Appeals, Property & Casualty..., Claims Management, Insurance Law, Commercial Insurance, Professional Liability, Wrongful Death, Arbitration, Casualty Insurance, Legal Liability, General Insurance, Claim Investigation, Liability Analysis, Investigation, Property Damage, Civil Litigation, Accident, Claims Handling
Education
University of California, Berkeley 1989 — 1992
Bachelor of Arts (BA), Psychology
Saint Thomas University School of Law, Miami FL 2010 — 2010
Attended
CSAA Insurance Group January 2012 - Present
Salesforce.com July 2011 - December 2011
AAA NCNU April 2010 - July 2011
Lundquist Consulting Services inc (LCSi) August 2009 - July 2011
Charles Schwab April 2007 - April 2009
IBM 2002 - 2007
PricewaterhouseCoopers January 2001 - October 2002
Motorola 1997 - 2000
Skills
CRM, Salesforce.com, Siebel, Disaster Recovery, Project Management, SDLC, Solution Architecture, Cloud Computing, Software Project..., ITIL, Management Consulting, SaaS, IT Management, PMO, Integration, Requirements Gathering, IT Strategy, Program Management, EAI, Agile Methodologies, IT Service Management, Business Intelligence, Project Portfolio..., Management, Enterprise Software, Software Development, Information Technology, Change Management, Enterprise Architecture
Education
University of Arizona 1992 — 1997
Bachelor of Business Administration (B.B.A.), MIS and Operations Management
Shadow Mountain 1988 — 1992
Shadow Mountain
High School
CSAA Insurance Group, a AAA Insurer January 2015 - Present
CSAA Insurance Group June 2014 - December 2014
Constellation June 2013 - December 2013
Fannie Mae September 2012 - April 2013
BARCLAY MIDDLE SCHOOL January 2013 - March 2013
China Construction Bank July 2011 - September 2011
Skills
Matlab, Cantonese, Microsoft Excel, Photoshop, Bloomberg Terminal, SQL, SAS programming, Mathematical Programming, Mathematical Modeling, SOA, Portfolio Management, R, Quantitative Finance, Bloomberg, Risk Management, Quantitative Analytics
Education
The Johns Hopkins University 2012 — 2014
Master, Financial Mathematics
Sun Yat-Sen University 2008 — 2012
Bachelor's degree, Applied Mathematics, 3.5
Bloomberg Essentials Training Program
Bloomberg Essential Market Sector Exams
guangdong experimental high school
Visa June 2014 - Present
CSAA Insurance Group April 2003 - May 2014
AAA NCNU April 2000 - April 2003
KTSF January 1998 - April 2000
KGO TV ABC January 1990 - January 1998
Skills
Benefits Administration, Broadcast, Budgets, Change Management, Coaching, Diversity, Employee Benefits, Employee Engagement, Employee Training, Event Management, Insurance, Leadership Development, Management, Marketing, PeopleSoft, Performance Management, Program Management, Sales, Talent Management, Training, Workforce Planning
Education
Brandman University, Part of the Chapman University System 2012 — 2014
Master of Business Administration (MBA)
San Francisco State University 1987 — 1990
BA, Broadcast Communications
CSAA Insurance Group September 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - September 2014
Bakerjian Insurance Services December 2010 - June 2012
Fireman's Fund Insurance Company July 2006 - December 2010
GeoVera Holdings, Inc. July 1999 - May 2006
Brown and Riding Insurance Services November 1996 - July 1999
Skills
Underwriting, Mergers, Product Development, Insurance, Financial Modeling, Financial Analysis, Strategic Planning, Due Diligence, Budgeting, Budgets, Forecasting, Financial Reporting, Mergers & Acquisitions, Property & Casualty..., Business Analysis, Risk Management, Soccer, Program Management, Banking, Finance, Management, Financial Risk, Accounting, Analysis, Pricing, Data Analysis, Leadership, Strategy, Negotiation, Team Management, Process Improvement, Business Process..., Financial Accounting, Strategic Financial..., Budget Forecasts, Budget Process, Operating Budgets, Operations Management, Financial Forecasting, Corporate Finance, Claims Management, Close Attention to..., Flexibility, Product Management, Start-ups, Strategic Human...
Education
Tulane University - A.B. Freeman School of Business 1986 — 1990
M. B. A., Finance
Towson University 1980 — 1984
B. A., Economics
Svendborg Statsgymnasium 1979 — 1980
Exchange Student
CSAA Insurance Group 2014 - Present
AssetMark April 2013 - 2014
Meru Networks October 2011 - April 2013
Nelson Communications 1994 - November 2011
Girls Lead Now February 2008 - March 2010
Apple Inc. 1985 - 1994
Skills
Direct Marketing, Integrated Marketing, Email Marketing, Collateral, Leadership, Fundraising, Program Management, CRM, Market Research, Marketing Communications, Strategic Planning, Brand Development, Marketing Strategy, Project Management, Training, Marketing, B2B, Strategy, Management, Product Development, Strategic Partnerships
Education
Saint Mary's College of California
Bachelor of Arts, Human Services
salesforce.com June 2014 - October 2014
Adobe October 2012 - January 2014
PG&E March 2009 - February 2012
Pacific Gas & Electric 2006 - March 2009
PG&E 1999 - 2006
CSAA Insurance Group 1996 - 1998
Skills
ITIL Change Management..., Application Development..., Negotiation and..., Professional..., Interactive Meeting..., Technical-to-Business..., Team Leadership and..., Vendor and Client..., Process Development and..., Technical Project..., Business Analyst -..., SDLC, Project Management, Team Leadership, Process Improvement, CRM, ITIL, Business Analysis, Project Planning, Risk Management, Program Management, Visio, Testing, Change Management, Management, IT Service Management, Six Sigma, Oracle, Governance
Education
San Francisco State University 1976 — 1983
CSAA Insurance Group April 2014 - Present
Made Easy Communications 2010 - Present
Grey San Francisco August 2013 - April 2014
Wayfinder 2009 - 2010
Wayfinder Response Marketing 2004 - 2009
MCA Direct 2002 - 2004
Made Easy Communications 2001 - 2002
The Herlihy Marketing Group 1999 - 2001
The Herlihy Marketing Group 1995 - 1998
The Herlihy Marketing Group 1993 - 1995
Skills
Direct Marketing, Print Production..., Database Marketing, Direct Mail, Email Marketing, Copywriting, Integrated Marketing, Advertising, Project Management, Marketing Communications, Lead Generation, Account Management, InDesign, Marketing Management, Facebook, Interactive Marketing, Digital Marketing, Strategic Communications, Strategy, Online Advertising, Digital Strategy, Creative Direction, Creative Strategy, Social Media Marketing
Education
San Francisco State University, College of Business 1980 — 1985
B.S., Marketing with a concentration in Advertising and Direct Marketing
CSAA Insurance Group 2011 - Present
Health Net 2009 - 2011
Applied Biosystems 2007 - 2009
Applera Corp. 2002 - 2007
Kaiser Permanente IT 2000 - 2002
Kaiser Permanente IT 1997 - 2000
Kaiser Permanente 1995 - 1997
Kaiser Permanente 1991 - 1995
Kaiser Permanente 1987 - 1991
Education
Saint Mary's College of California
BA, Health Services Administration
CSAA Insurance Group February 1988 - Present
Philadelphia, PA July 1983 - March 1988
Philadelphia, Pa September 1982 - July 1983
Skills
Legal Liability, Liability Analysis, Casualty, Claims Management, General Insurance, Motorcycle, Personal Injury, Trials, Litigation Management, Insurance Law, Civil Litigation, Depositions, Courts, Employment Law, Legal Research, Accident, Personal Injury..., Torts, Settlement, Appeals, Hearings, Property Claims, Automobile Accidents, Mediation, Professional Liability, Property & Casualty..., Legal Assistance, Legal Writing, Casualty Insurance, Corporate Law, Workers Compensation
Education
Temple University - James E. Beasley School of Law 1979 — 1982
Juris Doctor, 1982
University of Pennsylvania 1973 — 1975
Master of Science (MS), Nursing
University of Pennsylvania 1969 — 1971
BSN, Registered Nursing/Registered Nurse
Liberty Mutual Insurance January 2013 - Present
Liberty Mutual Insurance September 2008 - January 2013
CSAA Insurance Group June 2004 - August 2008
Budget Insurance January 1992 - May 2004
Skills
Communication Skills, Business Relationship..., Team Leadership, Achieving Measurable..., Process Improvement, New Business Development, Customer Service..., Sales Management..., Operating Budgets, Compliance, Capabilities Development, Strategic Planning, Recruiting, Competency Based..., Sales Prospecting, Business Acumen, Presentation Coaching, Employee Training, Management, Insurance, Sales, Customer Satisfaction
Education
The American College
L.U.T.C.F., Life Insurance and Estate Planning
University of Phoenix
Bachelor's degree, Business Administration, Management and Operations
CSAA Insurance Group January 2013 - Present
AAA NCNU March 1997 - Present
AAA NCNU January 2010 - January 2013
AAA NCNU October 2004 - May 2008
Skills
Insurance, Analytics, Underwriting, Operations Management, Process Improvement, Management, General Insurance, Property & Casualty..., Leadership, Team Building, Auditing, Team Management, Risk Management, Business Analysis, Program Management, Market Research, Microsoft Excel, Customer Service, Microsoft Office, Enterprise Software, Call Centers
Education
Saint Mary's College of California
Bachelor's degree, Organizational Leadership
San Joaquin Delta College
Associate's degree, Communication, General
CSAA Insurance Group June 2014 - Present
Amercan Red Cross January 2012 - May 2014
Wardrobe for Opportunity May 2009 - December 2011
San Ramon Valley Education Foundation October 2005 - April 2009
National Foundation For Teaching Entrepreneurship January 2002 - November 2005
American Red Cross Bay Area November 1999 - February 2001
American Heart Association October 1997 - July 1999
Belvedere Associates September 1995 - October 1997
AmeriCorps (SF Urban Service Project) June 1994 - June 1995
Skills
Non-profits, Fundraising, Account Management, Business Development, Key Client Relationships, Business Planning, Tactical Execution and..., Team Development, Team Management, Budgeting and Expense..., Revenue & Profit Growth, Community Development, Community Outreach, Customer Service, Event Management, Event Planning, Grant Writing, Leadership, Leadership Development, Management, Marketing, Mentoring, Nonprofits, Program Development, Project Management, Public Relations, Public Speaking, Strategic Planning, Team Leadership, Volunteer Management
Education
University of California, Berkeley 1992 — 1994
Sociology
Dynavax Technologies June 2014 - Present
CSAA Insurance Group December 2013 - May 2014
Housing Opportunities Collaborative January 2013 - April 2013
Winfield Consulting Corporation June 2012 - August 2012
UCSD Pines Student Dining Hall April 2011 - May 2012
Reach for Learning January 2007 - December 2009
Skills
Financial Analysis, QuickBooks, Oracle, Financial Reporting, Forecasting, Tax Preparation, Account Reconciliation, Strategic Planning, SQL, Pivot Tables, Financial Modeling
Education
UCSD 2009 — 2013
Bachelor's degree, Quantitative Economics & Accounting Minor
The Chinese University of Hong Kong 2012 — 2012
UCEAP Study Abroad
Albany High 2005 — 2009
CSAA Insurance Group October 2013 - Present
CUNA Mutual Group June 2010 - October 2013
Applied Underwriters, a Berkshire Hathaway company April 2008 - June 2010
Citi Assurance Services, a Citigroup company February 2003 - April 2008
Aon Hewitt (formerly Chicago Consulting Actuaries, JPMorgan Chase) August 2001 - February 2003
Towers Watson (formerly Watson Wyatt) June 2000 - August 2001
Education
Texas A&M University
M.S., Mathematics
The University of Texas at Austin
B.S., Mathematics
CSAA Insurance Group March 2013 - Present
CSAA Insurance Group October 2010 - March 2013
Farmers Insurance March 2007 - October 2010
The Hartford January 2003 - March 2007
Sprint March 2001 - January 2003
New York Life Insurance Company September 2000 - March 2001
Skills
Business Requirements, Business Analysis, Business Development, Requirements Gathering, Requirements Analysis, User Acceptance Testing, Product Demonstration, Business Process, Agile Application..., Guidewire, Claim Investigation, Claims Handling, Property & Casualty..., Insurance Adjusting, Microsoft Excel, Technology Integration, Change Management, Claim, Health Insurance, Insurance, Leadership, Liability, Project Management, Subrogation, Team Building, Umbrella Insurance, SDLC, Process Improvement, Business Process..., General Insurance
Education
Southern Nazarene University
Bachelor's Degree, Organizational Leadership
CSAA Insurance Group March 2015 - Present
AAA NCNU Auto Club December 2012 - March 2015
AAA Northern California Nevada & Utah March 2002 - August 2011
Charles Schwab March 2001 - March 2002
Charles Schwab August 2000 - December 2000
Charles Schwab March 2000 - August 2000
California State Automobile Association February 1997 - December 1999
Skills
Salesforce.com..., Salesforce.com..., Certified..., Certified..., Business Systems..., Certified Business..., Agile Methodologies, Scrum, Certified Agile Product..., User Stories, Use Case Analysis, Siebel 7.x, CRM Databases, User Acceptance Testing, Cloud Computing, Cloud Applications, Salesforce.com, SharePoint, Software Development, CRM, Business Analysis, Oracle, Testing, Software Documentation, Business Process..., Software Quality..., Business Capability...
Education
Salesforce Training & Certification
Level 401 Salesforce Developer, Salesforce Development
George Washington University 2005 — 2008
Professional Certificate, Business Analysis
Salesforce Training & Certification
Level 201 Salesforce Administrator, Salesforce Administration
San Jose City College 1972 — 1977
Associate of Arts (A.A.), Fine/Studio Arts, General
EFG Hermes Holding July 2014 - August 2014
CSAA Insurance Group December 2012 - August 2013
Procter & Gamble October 2010 - July 2012
Dar Al Handasah May 2009 - June 2009
Skills
Transportation Planning, AutoCAD, Microsoft Office, Product Development, Management, Supply Chain, Competitive Analysis, Forecasting, Statistics
Education
University of California, Los Angeles - The Anderson School of Management 2013 — 2014
Master of Financial Engineering (MFE), Financial Engineering
University of California, Berkeley 2009 — 2010
M.S., Civil Engineering - Transportation
University of California, Berkeley 2006 — 2009
B.S., Civil Engineering
MUFG Americas July 2014 - Present
CSAA Insurance Group June 2014 - July 2014
TundraLogic, Inc November 2012 - June 2014
Autodesk May 2012 - December 2012
CSAA Insurance Group July 2005 - April 2012
Skills
Strategic Sourcing, Contract Negotiation, Supply Management, Purchasing, Vendor Management, Ariba, Procurement, Cross-functional Team..., Negotiation, RFP, Contract Management, Sourcing, Outsourcing, Process Improvement, Program Management, Business Process..., Leadership, Strategy, Change Management, Team Leadership, Customer Retention, Strategic Planning, Project Management, Client Retention..., Operations Management, Team Building, Business Strategy, Risk Management, Chickens, Spend Analysis
Education
University of the Pacific - McGeorge School of Law 2000 — 2004
Doctor of Law (J.D.), Law
Sonoma State University 1996 — 1999
BA, Political Science and Government
Maxim Integrated November 1999 - Present
CSAA Insurance Group 1988 - 1998
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Cross-functional Team..., Product Marketing, Semiconductors, Program Management, Purchase Contracts, Expense Reports, Meeting Scheduling, Purchase Orders, Travel Arrangements
Education
Ohlone College, Fremont, Ca,
UCSC Silicon Valley Extension
CSAA Insurance Group September 2013 - Present
Allianz Global Assistance July 2012 - August 2013
Alfa Alliance Insurance Corporation April 2009 - July 2012
Bank of America June 2007 - April 2009
Progressive Insurance March 2005 - May 2007
SunTrust Bank February 2003 - March 2005
Education
The College of William and Mary - The Mason School of Business
MBA, Business
CSAA Insurance Group March 2014 - Present
KeneXa, an IBM Company February 2012 - March 2014
OutStart July 1999 - February 2012
Skills
Learning Management, Knowledge Management, Enterprise Software, Learning Management..., Captivate, Instructional Design, SaaS, Blended Learning, E-Learning, Training Delivery, Needs Analysis, SCORM, Performance Management, Technical Training, Mobile Learning, Web 2.0, Organizational..., Professional Services, Performance Improvement, Content Management, Technical Writing, Educational Technology, Training, ADDIE, Employee Training, Camtasia, Change Management, Distance Learning, Program Management, Organizational Learning, Instructor-led Training, Personnel Management, Sales Enablement, Salesforce.com, CRM, Solution Selling, Marketing Automation, Workshop Facilitation, Software Implementation
Education
University of Arkansas at Fayetteville 1994 — 1998
Sociology
CSAA Insurance Group, a AAA Insurer August 2015 - Present
CSAA Insurance Group August 2011 - August 2015
BuilditLive January 2010 - July 2011
LexisNexis Examen January 2006 - November 2009
Progressive Insurance October 2003 - January 2006
Bain & Company May 2000 - October 2003
Camp Dresser & McKee Inc. August 1995 - June 1998
Carollo Engineers August 1992 - September 1994
Skills
Business Development, Analysis, Business Strategy, Product Management, Start-ups, Cross-functional Team..., Training, Strategy, Business Planning, SaaS, Leadership, Change Management, Cloud Computing, Business Process..., Management, Mergers & Acquisitions, Strategic Planning, Process Improvement
Education
The University of Chicago Booth School of Business 1998 — 2000
MBA, Strategy and Finance
University of California, Berkeley 1991 — 1992
Master of Science, Environmental Engineering
University of California, Davis 1986 — 1991
BS & BA, Engineering and Economics
Torak Inc. & AgileTestingFramework.com January 2008 - Present
Best Western International June 2015 - Present
American Express August 2012 - Present
Concord Servicing Corporation June 2014 - May 2015
SkyTouch Technology August 2013 - December 2014
CSAA Insurance Group November 2013 - August 2014
Charles Schwab March 2013 - January 2014
LifeLock July 2013 - December 2013
Phoenix Children's Hospital April 2013 - September 2013
Mayo Clinic March 2013 - September 2013
Skills
Scrum, Kanban, XP, SDLC, Agile Testing, Certified Project..., Agile Methodologies, Project Management, Test Driven Development, Workshop Facilitation, Application Lifecycle..., Team Leadership, SOA, Program Management, E-commerce, Project Portfolio..., Training, PMP, Leadership, Agile Project Management, CRM, PMO, Cross-functional Team..., Project Planning, Coaching, Software Development, Web Development, Stakeholder Management, Strategy, Enterprise Software, Software Project..., Continuous Integration, Entrepreneurship, Software Quality..., Release Management, Business Process, Business Intelligence, IT Strategy, Data Warehousing, Business Analysis, Vendor Management, Public Speaking, TFS, Market Analysis
Education
Université du Québec à Montréal 1991 — 1995
Bachelor, Management Information Systems (BBA-MIS)
College Marie de France 1989 — 1991
Economics and Social Science, Economics
Vaco@Google Partner Solutions/ Gtech Group September 2014 - Present
Accenture June 2014 - August 2014
CSAA Insurance Group March 2014 - May 2014
Cisco Systems April 2013 - January 2014
Abbott Medical Optics January 2011 - December 2012
Cisco October 2009 - January 2011
Adobe Systems March 2009 - August 2009
Philips Healthcare May 2006 - February 2009
Cisco Systems February 2006 - May 2006
Restar International Inc. 2005 - February 2006
Skills
Program Management, Six Sigma, Business Process..., Product Management, Cross-functional Team..., Change Management, Strategy, Strategic Planning, Process Improvement, Medical Devices, Management, Integration, Leadership, Supply Chain, Analysis, DMAIC, Competitive Analysis, Business Process, Business Development, Product Development
Education
Thunderbird School of Global Management 2002 — 2003
MBA
Beijing No.5 High school
CSAA Insurance Group August 2012 - Present
Universal Technical Institute May 2010 - August 2012
The 41st Parameter April 2009 - October 2010
Universal Technical Institute 2010 - 2010
Quest Software May 2006 - April 2009
Discount Tire Company March 2004 - May 2006
Trax Technologies June 2003 - March 2004
NetPro 1999 - 2001
Skills
Dynatrace, System Monitoring, Compuware Gomez, Compuware RUM, Vugen, HP BSM, HP Sitescope, HP Service Health..., Performance Tuning, Integration, IIS, Enterprise Architecture, SOA, Web Applications, Windows, Websphere, TFS, Windows Azure, LoadRunner, BizTalk, Tomcat, SSRS, SAAS, Cloud Applications, ITIL Certified, ITIL Service Strategy, RUM, SiteScope, JIRA, Security, Software Development, Web Services, VMware, .NET, Microsoft SQL Server, Windows Server, Databases, XML, Networking, Active Directory, Servers, service now, Business Services, Requirements Analysis, Management
Education
University of Phoenix 2001 — 2003
MSCIS, Computer Information Systems
University of Arizona 1994 — 1998
BS, Psychology, Wildlife Sciences
CSAA Insurance Group September 2000 - Present
Linuxcare 2000 - 2000
Wellex Corporation 2000 - 2000
Tangent Computer 1995 - 2000
Skills
IT Audit, CISA, CISSP, Information Security, Enterprise Risk...
Education
San Francisco State University
B.S. Computer Science, Science and Engineering
CSAA Insurance Group 2013 - Present
Trilogy Marketing Group June 2007 - Present
Select Resources International 1995 - Present
Franklin Templeton Investments 2011 - 2013
Charles Schwab 1995 - 2013
Wells Fargo 2010 - 2011
The Clorox Company 2008 - 2009
DHL Worldwide Express 1986 - 1995
Skills
Advertising, Marketing Strategy, Integrated Marketing..., Online Communications, Global Sourcing, Organizational..., concept writing, new product development, Product Management, Product Development, Marketing Communications, Direct Marketing, Agency Relationship..., Strategy, Marketing, Integrated Marketing, Management, Newsletters, Market Planning
Education
University of California, Berkeley
CSAA Insurance Group October 2014 - Present
Forever Living Products October 2011 - November 2014
Discount Tire Company September 2007 - September 2011
American Express June 2002 - August 2007
NICS/Datalex 1995 - 1998
WorldSpan 1995 - 1998
Skills
Agile Methodologies, Java, Scrum, Java Enterprise Edition, SOA, Software Development, Microsoft SQL Server, Spring, SDLC, Ant, Tomcat, SQL, Databases, Weblogic
Education
Walden University 2003 — 2007
Master of Science, Computer Science
Truman State University 1991 — 1995
Bachelor of Science, Computer Science
Oracle October 2014 - Present
One, Inc. (Sacramento, CA) January 2014 - October 2014
CSAA Insurance Group September 2007 - December 2013
Armanino McKenna LLP 2006 - 2007
Robert Half International 2004 - 2006
Protiviti 2004 - 2006
Ernst & Young LLP 1999 - 2004
eSecurityOnline LLC 2000 - 2003
Maze & Associates 1997 - 1999
Skills
Sarbanes-Oxley Act, Accounting, Internal Controls, Revenue Recognition, SEC filings, Financial Reporting, US GAAP, Auditing, GAAP, Sarbanes-Oxley, Consolidation, Financial Analysis, Internal Audit, Financial Accounting, CPA, Hyperion Enterprise, General Ledger, External Audit, Variance Analysis, Enterprise Risk..., Account Reconciliation, Financial Statements, Member of AICPA, Accounts Payable, Tax, PeopleSoft, Mergers & Acquisitions, Analysis, Due Diligence, Essbase, Budgets, Business Process, Access, Finance, Strategic Financial...
Education
St. Mary's College of California 1995 — 1997
BS, Accounting
Placer High School
CSAA Insurance Group December 2012 - Present
CSAA Insurance Group November 2010 - Present
CSAA Insurance Group June 2008 - November 2010
CSAA Insurance Group July 2002 - June 2008
Skills
SAS, Microsoft Excel, Business Analysis, Business Strategy, Thought Leadership, Analysis, Risk Management, Product Management, Analytics, Data Analysis, Strategy
Education
UC Berkeley 1998 — 2002
BA, Applied Math
CSAA Insurance Group, a AAA Insurer May 2015 - Present
CSAA Insurance Group December 2014 - April 2015
Bio-Rad Laboratories June 2014 - October 2014
McKesson Pharmaceutical June 2009 - March 2014
Longs Drugs June 2002 - May 2009
Peoplesoft 2000 - 2002
Skills
Business Process, ERP, PeopleSoft, Cross-functional Team..., Requirements Gathering, Analysis, Sarbanes-Oxley Act, SAP, Finance, Accounts Payable, Business Process..., Change Management, Contract Admiistration, Accounting, Project Management, Testing, Training, Accounts Receivable, Performance Management
Education
Sonoma State University 1983 — 1986
Bachelor of Arts (B.A.), Management, Finance Concentration
CSAA Insurance Group January 2013 - Present
California Water Service Company June 2006 - June 2012
California Water Service Company April 2002 - June 2006
California Public Utilities Commission August 1999 - March 2002
Skills
PeopleSoft, Budgets, Contract Negotiation, SAP, Analysis, Negotiation, Project Management, Program Management, Strategic Planning, Purchasing, Business Analysis, Energy, Forecasting, Process Improvement
Education
San Jose State University 2005 — 2007
M.A., Economics
University of California, Berkeley 1987 — 1991
B.A., Economics
CSAA Insurance Group July 2011 - Present
CSAA Insurance Group August 2008 - June 2011
CSAA Insurance Group September 2006 - August 2008
CSAA Insurance Group November 2004 - August 2006
CSAA Insurance Group June 2003 - October 2004
Williams-Sonoma, Inc. November 2000 - November 2002
Sedgwick May 1997 - June 1999
Working Assets 1994 - 1997
Skills
Workday, Kronos Timekeeping, Taleo, PeopleSoft, Program Management, Employee Benefits, HRIS, Human Resources, Employee Relations, Employee Engagement, Talent Acquisition, Change Management, Leadership, Payroll, Benefits Administration, Personnel Management, Management, Process Improvement, New Hire Orientations, Business Process, HR Consulting, Training, Hiring, Workforce Planning, CRM, Applicant Tracking..., Onboarding, Performance Management, ADP Payroll, Deferred Compensation, Talent Management, Vendor Management, Compensation & Benefit, Organizational..., FMLA
Education
San Jose State University
MLIS, Library and Information Science
University of West Georgia
BSEd
CSAA Insurance Group October 2014 - Present
AAA NCNU March 2012 - October 2014
AAA NCNU November 2009 - March 2012
California State Automobile Association June 2006 - November 2009
EDS 2001 - 2006
Comsys Consulting 1998 - 2001
Netik consulting September 1997 - July 1998
Saudi PetroChemicals April 1997 - September 1997
Skills
Infrastructure Projects, Build and Release..., Middleware, Infrastructure, Release Management, Unix, Infrastructure..., Project Management, IT Strategy, Program Management, PMP, ITIL, Governance, Enterprise Software, Leadership, System Deployment, Agile Methodologies, Software Development, IT Service Management, Cross-functional Team..., Management, Project Planning, PMO, Testing, SDLC, Vendor Management, Enterprise Architecture, Integration, IT Management, Software Project...
Education
Thunderbird School of Global Management 2010 — 2012
MBA, Global Management
Bachelor of Engineering, Bapatla India 1990 — 1994
Facebook June 2014 - Present
CSAA Insurance Group September 2012 - May 2014
Bio-Rad Laboratories February 2012 - August 2012
California Minority Counsel Program March 2011 - February 2012
Risk Management Solutions May 2009 - March 2011
Pillsbury Winthrop Shaw Pittman October 2008 - March 2009
Pillsbury Winthrop Shaw Pittman May 2007 - August 2007
U.S. District Court, Northern District of California January 2007 - May 2007
Reed Smith LLP May 2006 - August 2006
Skills
Legal Writing, Legal Compliance, Contract Negotiation, Legal Assistance, Policy, Mediation, Corporate Law, Project Planning, Licensing, Contract Law, Management, Public Speaking, Legal Research, Intellectual Property, Contractual Agreements, Project Implementation, Strategy, Leadership
Education
University of California, Hastings College of the Law 2005 — 2008
J.D., Law
St. Mary's College of California 2001 — 2003
M.B.A., Business Marketing
University of California, Berkeley 1997 — 2000
B.A., Mass Communications
University of California, Los Angeles
Master of Arts (M.A.), African-American/Black Studies
Blue Shield of California September 2013 - Present
Independent Consulting April 2006 - April 2014
CSAA Insurance Group September 2011 - October 2012
Pacific Gas and Electric Company August 2010 - September 2011
Healthcare industry October 2009 - January 2010
DaVita February 2009 - September 2009
Pacific Gas and Electric Company September 2008 - December 2008
Sutter Health March 2008 - December 2008
Pacific Gas and Electric Company September 2007 - December 2007
LifeMasters Supported SelfCare June 2006 - July 2007
Skills
PMO, Project Portfolio..., Business Analysis, Program Management, Business Process..., Management, SDLC, Agile Project Management, Process Improvement, Project Management, Cross-functional Team..., MS Project, Consulting, Risk Management, Healthcare Consulting, Strategic Planning, Change Management, Project Planning, Training, Leadership, Requirements Analysis, Analysis, Business Transformation, Resource Management, PMP, Software Development, Business Process, IT Strategy, Strategy, Business Intelligence, Software Project..., Requirements Gathering, Management Consulting, Project Delivery, Visio, Integration
Education
University of California, Berkeley
Bachelor of Arts
CSAA Insurance Group February 2012 - Present
Starwood Hotels & Resorts November 2007 - July 2011
Sony Computer Entertainment 1996 - 2004
Xiox Corporation June 1992 - July 1996
Skills
Project Management, Performance Management, Accounting, Accounts Payable, SAP, Sarbanes-Oxley, Employee Benefits, Benefits Administration, Vendor Management, Customer Service, Forecasting, Employee Relations, Microsoft Office, Outlook, Payroll, Management, Microsoft Excel, ADP Payroll, HRIS, Human Resources, Budgets, Customer Satisfaction, Sarbanes-Oxley Act, Onboarding, Process Improvement
Education
University of California, Berkeley
CSAA Insurance Group March 2009 - Present
Micron Technology April 1994 - December 2008
Skills
Applicant Tracking..., Taleo, College Recruiting, Talent Acquisition, Onboarding, Technical Recruiting, Workforce Planning, Talent Management, Internet Recruiting, HRIS, Employee Relations, Recruiting, Benefits Negotiation, Sourcing, Interviews, Temporary Placement, Deferred Compensation, Hiring, Organizational..., Training, Executive Search, Temporary Staffing, Employee Engagement, New Hire Orientations, Benefits Administration, Job Fairs, Succession Planning, Employee Benefits, Job Descriptions, Screening Resumes, Screening, Behavioral Interviewing, Staffing Services, Corporate Recruiting, Resume Writing, Human Resources, HR Policies, Performance Management, Contract Recruitment, Personnel Management, Career Development, FMLA, Employer Branding, Employee Training, PeopleSoft, HR Consulting, Organizational..., Job Analysis, Background Checks, Employment Law
Education
State University of New York at New Paltz
BA, Liberal Arts
Kaiser Permanente June 2014 - December 2014
CSAA Insurance Group May 2013 - March 2014
GE /Yoh April 2012 - April 2013
Blue Shield of California March 2011 - December 2011
Kaiser Permanente June 2010 - December 2010
BART August 2008 - September 2009
Spansion, Inc June 2007 - February 2008
Evirtualworld.com LLC November 2003 - June 2007
Seagate Technology July 2000 - January 2004
Skills
Business Analysis, SDLC, PMP, Business Requirements, Visio, PeopleSoft, Java Application..., Oracle Financial, CMA, Brazilian Jiu-Jitsu, SCRM, Project Management
Education
California State University-East Bay 1989 — 1991
Master of Business Administration (M.B.A.), Business Administration, Finance Option
Santa Clara University 1984 — 1988
B.S, Economics/Political Science
CSAA Insurance Group 2014 - Present
AAA NCNU 2011 - 2013
Eichleay 2008 - 2011
Charles Schwab 2007 - 2008
Virgin Mobile USA 2006 - 2007
Charles Schwab 2006 - 2006
Wells Fargo 2005 - 2005
Washington Mutual Bank 2005 - 2005
Charles Schwab 1999 - 2004
The Clorox Company 1998 - 1999
Skills
Vendor Management, Project Management, Software Documentation, Process Improvement, Agile Methodologies, Project Planning, SDLC, Training, Change Management, Team Leadership, Leadership, Business Analysis, Program Management, CRM, Business Strategy, Product Management, Team Building, Strategic Planning, Risk Management, Management
Education
Stevens Institute of Technology
Bachelor of Engineering (B.E.), Chemical Engineering
CSAA Insurance Group September 2014 - Present
Pacific Gas and Electric Company February 2012 - Present
Pacific Gas & Electric 2001 - 2011
Skills
Human Resources, Workforce Planning, Talent Management, Onboarding, Employee Relations, Performance Management, Succession Planning, Employee Engagement, Applicant Tracking..., Talent Acquisition, Organizational..., Recruiting
Education
San Jose State University 1991 — 2002
B.S., Environmental Studies-Conc: Energy
CSAA Insurance Group March 2007 - Present
Skills
Insurance, Property & Casualty..., Claim, General Insurance, Vendor Management, Claims Management
Education
San Francisco State University 1987 — 1992
CSAA Insurance Group July 2012 - Present
CSAA Insurance Group June 2011 - July 2012
Provident Funding Associates L.P. July 2007 - September 2010
Morgan Stanley January 2007 - June 2007
Education
University of California, Davis 2004 — 2007
B.A, Economics
University of California, Berkeley 2011 — 2011
Project Management
CSAA Insurance Group July 2000 - Present
Skills
Liability, Insurance, Contract Negotiation, Underwriting, Sales, Claims Management, Property & Casualty..., General Insurance, Legal Liability, Outlook, Casualty, Customer Service, Property Damage, Claim Investigation, Claim, Process Improvement, Social Media, Negotiation, Microsoft Excel, Customer Satisfaction, Microsoft Office, CPCU, Customer Retention, Subrogation, Property Claims, Project Management
Education
San Jose State University 1995 — 1997
Bachelor of Applied Science (B.A.Sc.), Administration of Justice & Social Work
San Jose State University 1995 — 1997
Bachelor's degree, Administration of Justice and Social Work
PEGRight Enterprise Solutions May 2015 - Present
PetSmart April 2014 - May 2015
CSAA Insurance Group June 2011 - April 2014
Encore Legal Solutions April 2010 - June 2011
CSAA June 2009 - May 2010
OneNeck IT Services August 2007 - June 2009
OneNeck IT Services 2007 - 2009
lexmark July 2003 - August 2007
Lexmark July 2003 - July 2007
New Age Technologies September 1999 - July 2003
Skills
Security, Disaster Recovery, Troubleshooting, Active Directory, Vendor Management, Identity Management, Virtualization, Management, Servers, Cloud Computing, Information Security, VMware, IT Management, Storage, Cisco Technologies, Network Security, SQL, Vulnerability Assessment, Data Center, Leadership, ITIL, CISSP, Enterprise Architecture, Windows, IT Strategy, Windows Server
Education
University of Arizona 2008 — 2009
MBA, Business
University of Arizona, Eller College of Management 2008 — 2009
Master of Business Administration (MBA)
Lima Christian Academy
Lima Christian Academy
CSAA Insurance Group November 2014 - Present
CSAA Insurance Group December 2011 - November 2014
PMI Mortgage Insurance Co. September 2010 - December 2011
PMI Mortgage Insurance Co. February 2007 - August 2010
CSAA Insurance Exchange April 2002 - February 2007
California Casualty Management Company October 2000 - April 2002
Skills
Actuarial Science, Property, Product Management, General Insurance, Insurance, Pricing, Cross-functional Team..., Property & Casualty..., Reinsurance, Underwriting, Risk Management, Property, Analysis, Business Analysis, Casualty, Management, Process Improvement
Education
San Francisco State University 1993 — 1995
Bachelor's Degree, Math
CSAA Insurance Group December 2006 - Present
Farmers Insurance Group 1982 - 2006
Skills
Internal Controls, Sarbanes-Oxley Act, IT Audit, Enterprise Risk..., Internal Audit, Property & Casualty..., Sarbanes-Oxley, Insurance, Auditing, Process Improvement, Underwriting, Financial Reporting, Finance, Risk Management, Financial Accounting, Leadership, Vendor Management, Management, Claim, SDLC, Risk Assessment, Financial Analysis, Financial Risk, Business Process...
Education
San Diego State University-California State University 1994 — 2000
BA, History, American Indian Studies
CSAA Insurance Group March 2013 - Present
AAA NCNU Insurance Exchange August 2007 - March 2013
CSAA Insurance Group August 2006 - August 2007
Automobile Club of Southern California November 2003 - May 2006
Skills
PMG Service Catalog..., ServiceNow, Maximo, Adobe Creative Suite..., Ustream, Windows 3.x, Windows XP Pro, Windows 7, iOS, JavaScript, SQL, Windows 8.1
Education
Pink Elephant 2015 — 2015
ITILv3 Service Design
Pink Elephant 2013 — 2013
ITILv3 Foundations
Unitek College 2008 — 2008
Microsoft Certified Deskside Technician
UC Santa Barbara 1999 — 2003
Bachelor of Arts, Sociology
UCSF April 2014 - Present
University of caliornia January 2008 - March 2014
UCSF March 2006 - January 2008
San Francisco Unified School District May 2002 - March 2006
Xoriant 1999 - 2001
Computer Horizons June 1997 - November 1999
CSAA Insurance Group April 1994 - June 1997
Industrial Indemnity December 1987 - December 1992
Industrial Indemnity December 1984 - December 1987
Skills
Problem Solving, Requirements Gathering, Excel, Microsoft Office, Budgeting, Analysis, Data Analysis, Visio, Customer Relations, Access, MS Project, Customer Service, Process Improvement, Word, PowerPoint, Change Management, Process Engineering, Requirements Analysis, Business Analysis, Testing, Outlook, Writing, PeopleSoft, Project Planning, Business Process..., Microsoft Word, Vendor Management, Leadership, System Administration, SDLC, Project Management
Education
SFSU 1981 — 1983
Bachelor of Science, Biology-concentration Botany
University Missouri - columbia 1978 — 1979
Human Biology
Farmers Insurance September 2014 - Present
CSAA Insurance Group August 2010 - July 2013
AAA 2010 - 2013
Pacific Specialty Insurance Company January 2006 - February 2009
Pacific Specialty Insurance Company July 2003 - January 2006
Skills
Property & Casualty..., Leadership, Training, Commercial Insurance, Sales, General Insurance, Insurance, Liability, Customer Service, Casualty Insurance, Customer Retention, Team Building, Life Insurance, Umbrella Insurance, Underwriting
Education
Santa Ana College 1996 — 1999
Associate of Arts (AA), General Studies
Santa Ana College
Business Administration and Management, General
San Francisco Employees' Retirement System September 2008 - Present
Callan Associates Inc. June 2001 - September 2008
CSAA Insurance Group 1999 - 2001
Deloitte May 1998 - September 1999
Vining Sparks, IBG 1997 - 1998
Interstate Johnson Lane 1996 - 1997
American Physician Services Corporation 1993 - 1996
CitiBank 1991 - 1992
Price Waterhouse July 1984 - June 1989
Education
University of Pennsylvania - The Wharton School 1989 — 1991
MBA, Finance
Seattle University 1979 — 1984
BA, Accounting & Finance
CSAA Insurance Group April 2012 - Present
HP Enterprise Services 2009 - April 2012
EDS, an HP company November 1998 - 2009
Skills
Data Warehousing, PMP, Requirements Gathering, Integration, Software Project..., Visio, SDLC, Business Analysis, Requirements Analysis, SharePoint, Business Intelligence, Data Modeling, Enterprise Architecture, Unix, Program Management, Team Leadership, Agile Methodologies, ETL, Vendor Management, Communication, Project Management
Education
Santa Clara University
Bachelor of Science (BS), Sociology
CSAA Insurance Group 2009 - Present
CSAA September 2002 - June 2009
AAA NCNU September 2000 - 2002
Gap Inc. 1998 - 2000
Levi Strauss & Co. 1992 - 1998
Skills
Administrative..., Expenses, Calendaring, Outlook, PeopleSoft, Insurance, Microsoft Excel, Data Entry, Time Management, Customer Service, Call Centers, Marketing, Leadership, Human Resources, Management
Education
Skyline College
Business Administration & Marketing
CSAA Insurance Group January 2014 - Present
One Atlantic January 2012 - Present
AJ Properties, LLC September 2005 - December 2009
Stop & Shop March 2005 - September 2007
Skills
Customer Service, Event Management, Hospitality, Strategic Planning, Management, Microsoft Office, Customer Satisfaction, PowerPoint, Public Speaking, Leadership, Event Planning, Microsoft Excel, Microsoft Word
Education
Richard Stockton College of New Jersey 2008 — 2012
Bachelor of Science (BS), Business Finance
CSAA Insurance Group November 2013 - June 2014
CSAA Insurance Group July 2010 - November 2013
Honeywell September 1995 - January 2004
Tenneco Corporation October 1971 - September 1995
Skills
IT Strategy, Vendor Management, IT Operations, Program Management, Business Analysis, IT Management, Budget Process, SDLC, Enterprise Architecture, Software Project..., ITIL, PMP, Six Sigma Greenbelt, Management, Leadership, Business Process..., Project Portfolio..., Six Sigma, Integration, Business Process, PMO, Business Intelligence, Strategy, Outsourcing, IT Service Management, Process Improvement, Cross-functional Team..., Governance, Enterprise Software, Requirements Gathering, Resource Management, Requirements Analysis, Agile Project Management, CRM, Disaster Recovery, Business Transformation, Solution Architecture, Information Technology, SharePoint, Infrastructure, Service Delivery, Visio, Cloud Computing, Global Delivery, Data Center, SOA, SaaS, Professional Services, Data Warehousing, Consulting
Education
Saint Leo University
BS, Computer Science
The George Washington University - School of Business
Partial MBA
Lincoln Financial Advisors August 2014 - Present
CSAA Insurance Group August 2009 - June 2014
Golden Gate Advisors August 2003 - August 2009
Merrill Lynch 1999 - August 2003
Skills
Insurance, Risk Management, SDLC, Process Improvement, Vendor Management, Financial Services, Business Requirements, Business Process...
Education
San Francisco State University
Bachelor of Arts (BA), Economics
CSAA Insurance Group April 2012 - Present
CSAA Insurance Group November 2010 - April 2012
Progressive Insurance May 2005 - November 2010
Republic Bank and Trust June 2004 - December 2004
Mervyns May 2003 - August 2004
Skills
Management, Customer Service, Human Resources, Claim, Teamwork, Liability, Claims Resolution, Property & Casualty..., Casualty, Insurance, Claims Management, Pricing, Legal Liability, Commercial Insurance, Leadership, Umbrella Insurance, Commercial Lines, Liability Analysis, Casualty Insurance, General Insurance, Underwriting
Education
University of Oklahoma 2002 — 2005
Bachelor of Arts, Communication
University of Oklahoma 2002 — 2005
Bachelor of Arts (B.A.), Communication, General
Tulsa Community College 2000 — 2002
Associates of Science, Business Administration
CSAA Insurance Group December 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange February 2012 - February 2014
Bank of the West January 2009 - January 2012
Bank of the West November 2004 - January 2009
Bank of the West October 2002 - October 2004
Bank of the West December 2001 - September 2002
Bank of the West July 2001 - November 2001
Skills
Financial Analysis, Business Intelligence, Hyperion Planning, Integration, Finance, Hyperion Enterprise, Business Process, Banking, Essbase, Process Improvement, Data Warehousing, Business Analysis, Management, Risk Management, Requirements Gathering, Forecasting
Education
St. Francis University
CSAA Insurance Group October 2014 - Present
Symantec October 2013 - August 2014
Symantec January 2010 - September 2013
Bayside Solutions 2009 - 2010
Apple April 2007 - December 2008
Altera 2003 - 2007
Netscape 1995 - 2003
Frame Technology 1992 - 1995
Skills
Online Marketing, Project Management, CRM, Enterprise Software, Web Analytics, Marketing Management, Business Analysis, SEO, Process Improvement, Marketing Automation, SDLC, Agile Methodologies, Change Management, Team Building/Leadership, PMO, Management, Software Development, Leadership, Product Management, Software Project..., Business Intelligence, Agile Project Management, Analytics, SaaS, Cloud Computing, Vendor Management, Program Management, E-commerce
Education
San Jose State University
BS Computer Engineering, Mathematics Minor
University of California, Santa Cruz
Certificate - Object Oriented Programming
University of Denver
Certificate - Management of Information Systems
CSAA Insurance Group June 2011 - Present
Yeung Tutorial Group, LLC 2011 - Present
Blue Shield of California November 2008 - June 2011
Skills
Actuarial, Health Insurance, Insurance, Property & Casualty..., General Insurance, SAS, Loss Reserving, Actuarial Consulting, Actuaries, Ratemaking, Actuarial Science
Education
University of California, Berkeley 2006 — 2008
Bachelor, Actuarial Science
CSAA Insurance Group December 2014 - Present
Fireman's Fund Insurance Company August 2009 - November 2014
Fireman's Fund Insurance Company June 2008 - August 2008
Skills
Insurance, Pricing, Actuarial Science, Analysis, Commercial Insurance, Casualty, Property & Casualty..., General Insurance, Reinsurance, Solvency II, Commercial Lines, Data Analysis
Education
University of California, Berkeley 2005 — 2009
B.A., Economics, Minor in Demography
CSAA Insurance Group June 2012 - Present
CSAA Insurance Group 2007 - 2012
CSAA Insurance Group 2006 - 2007
CSAA Insurance Group 2003 - 2006
CSAA Insurance Group 2000 - 2003
CSAA Insurance Group 1998 - 2000
CSAA Insurance Group 1996 - 1998
CSAA Insurance Group 1995 - 1996
CSAA Insurance Group 1992 - 1995
CSAA Insurance Group 1990 - 1992
Skills
ICAR Gold Certified
Education
San Jose State University
Bachelor of Science (BS), Finance with Minor in Mathematics
CSAA Insurance Group November 2011 - Present
Skills
Photography, Portrait Photography, Commercial Photography, Fine Art Photography, Photoshop, Photojournalism, Photos, Headshots, On Location, Still Life, Black & White, Image Manipulation, Studio Photography, Art
Education
Scottsdale Community College 2005 — 2008
Associate of Arts and Sciences (AAS), Cinematography and Film/Video Production
CSAA Insurance Group July 2013 - Present
I-CAR Gold Class August 2014 - January 2015
GEICO January 2008 - July 2013
Progressive Insurance January 2004 - January 2008
Skills
Training, Customer Service, Insurance, Estimates, Army, Cooking, Mechanics, Microsoft Office, Parenting, DAD, Management, Customer Satisfaction, Leadership, Customer Retention, Vendor Management, Call Centers, Sales, Underwriting
Education
Strayer University-Maryland 2013 — 2014
Bachelor's degree, Business Administration and Management, General
Strayer University-Maryland 2009 — 2010
Associate's degree, Human Resources Management and Services
Arundel High School 1996 — 2000
CSAA Insurance Group August 2013 - Present
Enterprise Rent-A-Car June 2012 - September 2012
Costco Wholesale June 2008 - September 2008
Vector Marketing May 2008 - September 2008
Skills
PowerPoint, Sales, Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Public Speaking, Access, Outlook, Data Analysis, Leadership, Account Management, Teamwork, Recruiting, Team Building, Strategic Planning, Sales Management, Risk Management, Coaching, Negotiation, New Business Development, Financial Analysis, Analysis, Social Networking, Time Management
Education
Temple University 2008 — 2012
BBA, Actuarial Science, MIS minor
Chaminade High School 2004 — 2008
CSAA Insurance Group January 2011 - Present
AAA Mid-Atlantic January 2004 - January 2011
One Beacon Insurance Group April 2003 - January 2004
PMA Insurance Group April 2000 - April 2003
Premier and Hamilton Insurance Company December 1999 - April 2000
The Hartford June 1998 - December 1999
Prudential Financial March 1996 - May 1998
Skills
Insurance, Property Damage, Claims Management, Personal Injury..., Product Liability, Personal Injury, Risk Management, Commercial Lines, Property & Casualty..., Arbitration, Negotiation, General Insurance, Commercial Litigation, Commercial Insurance, Underwriting, Property Claims, Insurance Law, Torts, ISO, Indemnity, Risk Assessment, General Liability..., Personal Lines Auto, Medical Records, Medical Terminology, Coverages, Account Management, Key Account Management, Loss Mitigation, Settlements, Meditation, Medicare, Contractual Agreements, Life Insurance, Oral & Written..., Intentional Torts, Commercial Torts, Producer Licensing, Delware Insurance..., Connecticut Insurance..., Multiple State..., UM, UIM, Coverage Analysis, Large Loss, Settlement, Reinsurance, Casualty, Analysis
Education
Temple University 1990 — 1996
Bachelor of Business Administration, Risk Management and Insurance; Human Resources Administration
University of North Carolina at Chapel Hill April 2014 - Present
Hays January 2012 - March 2014
Office Depot 2010 - 2012
CSAA Insurance Group 2009 - 2010
TechMagix Inc 2008 - 2010
Fastaff Travel Nursing 2006 - 2009
ISR Infoway Inc 2002 - 2007
Verizon 2004 - 2006
Highmark 2003 - 2004
CGFNS 2003 - 2003
Skills
PeopleSoft, Oracle, SDLC, Requirements Analysis, Unix, Enterprise Architecture, Data Warehousing, Networking, PMP, ITIL Capability Modules..., IT security End-to-End, Cloudera Hadoop, Hbase, Impala, Pig, Hive, Zookeeper, Oracle Exadata, System Administration, MapReduce, Flume, Scoop, HDFS
Education
Saint Joseph's University 2000 — 2001
Master's degree, Computer Science, A
G Pulla Reddy Engineering College 1995 — 1999
Bachelors, Electronics and Communication Engineering, A
CSAA Insurance Group May 1998 - Present
Education
SFSU
Bachelor's degree, Accounting
CSAA Insurance Group October 2014 - Present
Esurance October 2011 - October 2014
Academic Resource Program January 2011 - October 2011
Blue Shield of California May 2011 - September 2011
Skills
R, Statistics, SAS, Forecasting, VBA, Microsoft Excel, Data Analysis, SQL, Databases, Actuarial Science, Pricing
Education
San Francisco State University
B/S, Statistics
Express Scripts October 2008 - Present
CSAA Insurance Group 1998 - 2001
The Reporter February 1987 - August 1998
Skills
Customer Service, Healthcare, Managed Care, Data Entry, Software Documentation, Pharmaceutical Industry, Pharmacy Benefit..., Data Analysis, Quality Assurance
Education
Riverside High School
Solano Community College
CSAA Insurance Group
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Insurance Institute of America
Associate in Claims
Insurance Institute of America
Certificate in General Insurance
Insurance Institute of America
Accredited Customer Service Representative
San Francisco State University
Bachelor of Science (BS), Business Administration and Management, General
Tehama County Department of Education July 2005 - Present
CSAA Insurance Group August 1992 - October 2003
Skills
Microsoft Word, PowerPoint, Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, Teaching, Team Building, Staff Development, Outlook, Nonprofits, Strategic Planning, Sales, Leadership, Training
Education
Sierra College
Associate of Science (A.S.), Business Administration and Management, General
Esurance October 2014 - Present
CSAA Insurance Group November 2013 - October 2014
AAA Insurance 2009 - November 2013
Skills
Actuarial Science, Insurance, Property, Reinsurance, SAS
Education
UC Berkeley
Bachelor's degree, Statistics and Economics
CSAA Insurance Group September 2014 - Present
CSAA Insurance Group August 2013 - Present
CURE Auto Insurance July 2011 - August 2013
AAA Mid-Atlantic June 2010 - July 2011
Animal Fair Media October 2009 - March 2010
Skills
Flood Insurance, Homeonwers Insurance, Automobile Insurance, Communication, Creative Writing, Training, Customer Retention, Management, Team Management, Account Management, Sales, Underwriting, General Insurance, Editing, Microsoft Office, Outlook, WordPress, HTML, Blogging, Author, Policy Interpreation, Leadership Development, Building Relationships, Customer Service, Customer Oriented, Relationship Marketing, Goal Oriented, Goal-driven leader, Marketing, Gmail, Outlook Express, Netpositive, Renters Insurance, Personal Umbrella..., Insurance, Quality Assurance, Earthquake Insurance, Salesforce.com
Education
Strayer University (VA) 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
CSAA Insurance Group February 1988 - Present
Mervyns February 1983 - February 1988
Skills
Claims Management, Property & Casualty...
Education
Trident University International 2009 — 2012
Bachelor's degree, Business Administration, Management and Operations, 3.96
AssetMark 2011 - Present
Genworth Financial February 2006 - October 2011
Farmers Insurance 2005 - 2006
CSAA Insurance Group 2003 - 2005
Education
University College Cork 2000 — 2001
N/A, Applied Psychology
University of California, Davis 1997 — 2000
Bachelor of Arts (BA), Psychology
The Hanover Insurance Group January 2014 - Present
Liberty Mutual Insurance August 2007 - December 2013
CSAA Insurance Group January 2005 - August 2007
Skills
Underwriting, Property, Commercial Insurance, General Insurance
Education
University of Arizona 1988 — 1992
Bachelor of Science (B.S.), Business Administration and Management, General
County of Santa Clara Social Services Agency February 2015 - Present
AAA Club Partners August 2011 - November 2013
AAA Member Services Company October 2009 - August 2011
CSAA Insurance Group February 2007 - October 2009
CSAA Insurance Group October 2005 - February 2007
Skills
Customer Service, Peer Mentoring, Leadership Development, Staff Development, Asset Allocation, Operations Management, Business Process..., Building Relationships, Vendor Management, Computer Aided Dispatch, Staff Supervision, Recruiting, Performance Appraisal, Conflict Resolution, Inventory Control, Graphic Design, Photography, Training, Call Centers, Analysis
Education
San Jose State University 1997 — 2002
Bachelor of Arts (B.A.), Photography
San Jose State University
Airgas June 2011 - Present
ABC Imaging December 2006 - June 2011
Prudential Real Estate 2004 - 2011
CSAA Insurance Group March 1984 - February 2001
Skills
Research, Teaching, HTML
Education
Saint Mary's College of California
Bachelor's Degree, Business Administration and Management, General
Clayton Valley High School
High School, General Studies