Dialogue Marketing
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Dialogue Marketing Employees
Keller Williams Real Estate November 2012 - Present
Dialogue Marketing October 2011 - May 2013
Skills
Sales, Negotiation, Management, Real Estate, Customer Service, Marketing, Sellers, First Time Home Buyers, Foreclosures, Insurance, Contract Negotiation, Investment Properties, Real Estate Transactions, Customer Satisfaction, Customer Retention, Team Building, Sales Management, Budgets, Cold Calling, Property, Selling, Training, New Business Development, Team Leadership, Sales Process, Leadership, Sales Operations, Account Management, Direct Sales
Education
Universal Technical Institute of Illinois Inc 1999 — 2000
Automotive Certification, Automotive Engineering Technology/Technician
Farmington High 1995 — 1998
Foundation Of Behavioral Resources January 2012 - Present
Dialogue Marketing June 2010 - November 2010
Padilla & Son Construction September 2002 - September 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Public Speaking, FileMaker, QuickBooks, Office Management, Accounts Payable
Education
Oakland Community College
Associate's Degree, Mental Health/ Social work
University of Phoenix 2006 — 2007
Health/Health Care Administration/Management
Pontiac Northern Senior High School 1991 — 1995
High School/Secondary Diplomas and Certificates
Christy Webber & Company May 2011 - Present
Adventures In Missions May 2008 - November 2010
Dialogue Marketing September 2008 - July 2009
Marriott International October 2005 - May 2008
Marriott International August 2002 - October 2005
Skills
Microsoft Office, Public Speaking, Event Management, Customer Service, Event Planning, Leadership, Marketing, Social Media, Nonprofits, Volunteer Management, Social Media Marketing, Social Networking, Marketing Communications, Team Leadership, Facebook, Outlook, Marketing Strategy, Management, Sales, Training, Time Management
Education
Purdue University 1997 — 2002
BS, Hospitality & Tourism Management
Walther Lutheran High School 1993 — 1997
Diploma
Hawaii Department for Child Protective Service January 2015 - Present
Ground Transportation Inc. April 2014 - Present
Canyons School District August 2011 - December 2013
Clearwire April 2011 - June 2011
Utah Valley University November 2010 - January 2011
Myler Disability June 2010 - October 2010
Walmart March 2010 - May 2010
Opry Glow Golf August 2009 - March 2010
Texas State Alarms April 2009 - August 2009
Dialogue Marketing January 2009 - March 2009
Skills
Commercial Driving, Forklift Operator, 40 Wpm Typing, Management, Retail, Fitness Center, Passenger Endorsement, School Bus Endorsement, Transportation, Public Speaking, Logistics, Forklift Operation
Education
Salt Lake Community College 2009 — 2012
General Studies, 2.9 GPA
Pagosa Springs High School 2002 — 2006
Diploma, 2.5 GPA
S&P Data October 2014 - Present
Dialog Direct August 2013 - October 2014
Insurance Dialogue May 2013 - January 2014
Dialogue Marketing February 2013 - April 2013
Insurance Dialogue January 2013 - February 2013
Dialogue Marketing May 2012 - October 2012
Associated Community Services October 2009 - March 2011
Cricket Communications December 2008 - April 2009
New World Brands Networking June 2008 - November 2008
Skills
Microsoft Office, Communication, Sales, Sales Management, Sales Rep Training, Thrive in A Fast-paced..., fast-paced, Reports, Sales Process, Social Media, Online Advertising, Teamwork, Customer Service, Salesforce.com, Training, Direct Sales, Telecommunications, Marketing, Sales Presentations, Team Management, Process Improvement, Telemarketing, Microsoft Excel, Leadership Development, PowerPoint, Employee Training, VoIP, Call Centers, Team Building, Interviews, Public Speaking, Management
Education
Oakland Community College 2005 — 2007
Associate's degree, Robotics Technology/Technician
Farmington High School 2001 — 2005
High School Diploma, General Ed/Electronics, 3.2
Heartland Insurance June 2014 - March 2015
Weekends Only Inc. February 2013 - October 2014
Invisus/InfoSafe April 2010 - October 2010
Dialogue Marketing September 2009 - April 2010
Montana Living Direct August 2007 - July 2009
Skills
Microsoft Office, Guitar, Social Media, Facebook, Social Networking, Blogging, Creative Writing, Copywriting, Editing, Data Entry, Writing
Education
St Charles Community College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), English, 3.4
S2G-Support Services Group August 2015 - Present
Willow Creek Global June 2008 - August 2015
Dialogue Marketing February 2013 - September 2013
VAS Holdings, Inc. / Thing5, LLC. April 2009 - December 2012
Operation Homefront of Illinois 2009 - 2010
Ducks Unlimited 2002 - 2010
We Do Care 2007 - 2009
Center Partners, Inc., a WPP Company February 2007 - June 2008
LagunaWave (Start-Up / lost funding) June 2006 - February 2007
APAC Customer Services, Inc. 2003 - 2005
Skills
Strategic Planning, P&L Management, Call Center, Telecommunications, Cross-functional Team..., Contract Negotiations, Team Building, Customer Relations, New Business Development, Consultative Selling, Direct Sales, Sales Management, Account Management, Leadership Development, Lead Generation, Mentoring, Start-ups, Business Strategy, Business Planning, Budgeting, Operations Management, Marketing Strategy, Board Relations, Grassroots Mobilization, Non-profit Experience, Fundraising, Outsourcing, B2B, Customer Service, Strategy, Call Centers, Contract Negotiation, Training, Management, Vendor Management, Negotiation, Change Management, Project Management, Customer Satisfaction, Budgets, Leadership, Business Development, Selling, Program Management, CRM, Sales, Team Management, Grassroots Organizing, Forecasting
Education
University of South Carolina-Columbia 1982 — 1986
Business
University of Wisconsin-Madison - School of Business
Graduate Studies
TMP Direct April 2013 - Present
Dialogue Marketing March 2011 - April 2013
O'Halloran Advertising, Inc. 2007 - October 2010
ePLDT Ventus 2006 - 2007
Source 1 HTMT 1998 - 2006
AFFINA (Ruppman Marketing) 1991 - 1998
Skills
Marketing Communications, Call Center, Lead Generation, Call Centers, Management, Leadership, Sales Management, Retail, Customer Experience, Sales, BPO, Advertising, Customer Satisfaction, Account Management, Outsourcing, New Business Development, B2B, Sales Operations, Project Management, Sales Process, Strategic Planning, Salesforce.com, Client Relations Skills, CRM, Analysis, Team Building, Customer Insight, Business Development, Brand Development, Strategy, Marketing, Vendor Management, Social Media Marketing, Customer Retention, Telecommunications, Client Relations
Education
Southern Connecticut State University
Corporate Communications
The Home Depot May 2014 - Present
Dialogue Marketing January 2012 - 2013
Micro Center August 2008 - 2011
Skills
Banking, Customer Service, Microsoft Office, Credit, Microsoft Excel, Loans, Business Analysis, Retail Banking, Management, Accounting
Education
Oakland University
Communication, General
Kelly Services October 2014 - Present
Dialogue Marketing August 2011 - May 2014
Entertainment Publications July 2010 - July 2011
Entertainment Publications March 2007 - July 2010
Edcor January 2006 - March 2007
Edcor February 2005 - January 2006
Edcor March 2003 - February 2005
Edcor July 2001 - March 2003
EDS, an HP Company May 1998 - July 2001
Skills
Process Improvement, Call Centers, Operations Management, Team Building, Outsourcing, Leadership, Management, Training, CRM, Team Management, Customer Retention, Team Leadership, Call Center Development, Program Management, Business Strategy, Vendor Management, Sales Management, Employee Training, Customer Service, Building Relationships, Operational Efficiency, Account Management, Sales, Customer Satisfaction, Salesforce.com, Strategy, Cross-functional Team..., Business Process..., B2B, Customer Experience, Problem Solving, COPC Registered..., COPC
Education
Oakland University 1997 — 2001
Business Management
Technical Resource Group May 2014 - Present
Hospitalists Plus September 2013 - April 2014
Real Energy Solutions February 2013 - May 2013
Akita Staffing Group, LLC October 2011 - February 2013
Texas State University September 2009 - August 2011
ULTA May 2008 - December 2008
Dialogue Marketing March 2008 - May 2008
LA Fitness May 2007 - January 2008
Skills
Microsoft Office, Photoshop, Sales, Microsoft Word, Selling, Event Planning, B2B, Facebook, Customer Service, Social Media, Microsoft Excel, Marketing, Leadership, Account Management, Management
Education
Texas State University-San Marcos 2008 — 2011
Bachelor of Business Administration in Marketing with a Professional Sales Concentration, Marketing with a Professional Sales Concentration, Graduation: August 2011
Temple College 2006 — 2007
Volkswagen of America, Inc August 2014 - Present
Volkswagen of America, Inc January 2013 - August 2014
VW Credit, Inc November 2011 - January 2013
VW Credit, Inc April 2011 - November 2011
VW Credit, Inc. April 2008 - May 2011
Dialogue Marketing August 2007 - April 2008
Larco's Italian Chophouse June 2003 - July 2007
Skills
Automotive, Organizational..., Training, Customer Service, Credit, Performance Management, Process Improvement, Customer Satisfaction, Training Delivery, Team Leadership, Performance Improvement, Microsoft Office, Team Building, Leadership Development, Sales, Recruiting, Coaching, Change Management, Project Management, Employee Training, Salesforce.com, Quality Assurance, Financial Services, Instructional Design, Onboarding, Cross-functional Team..., Talent Acquisition, PowerPoint, Vendor Management, Customer Retention, Employee Engagement, Talent Management, Business Process..., Call Center, Strategic Planning, Project Planning, Leadership, Business Development, Program Management, Call Centers
Education
Oakland University 2008 — 2010
Master of Arts (M.A.), HR Training and Organizational Development, 3.78
Oakland University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Oakland Community College Auburn 2002 — 2005
Associate of Arts (A.A.), Psychology, English
Aerotek November 2014 - Present
FirstMerit Bank September 2011 - September 2014
City of Detroit December 2010 - August 2011
Dialogue Marketing August 2010 - December 2010
Uncle Ed's Oil Shoppe March 2009 - May 2010
Radio-One April 2006 - February 2009
Skills
Press Releases, Social Networking, Social Media, Event Planning, New Media, Microsoft Office, Radio, Broadcast, Video Editing, Marketing, Event Management, Media Relations, Public Speaking, Marketing Communications, Blogging, Editing, Advertising, Copywriting, Office Management, Corporate Communications, Digital Marketing, Strategic Planning, Marketing Strategy, Research, PowerPoint, Microsoft Excel, Team Building, Video Production, Online Marketing, Customer Service, Community Outreach, Proofreading, Social Media Marketing, Public Relations, Multimedia, Administration, Project Planning, Photoshop, Management, Process Improvement, Music, HTML, Training, Radio Broadcasting, Fundraising, Leadership, System Administration, Sales
Education
University of Detroit Mercy 2007 — 2010
Bachelors, Communications
Oakland County May 2008 - Present
Dialogue Marketing March 2008 - June 2009
Education
Oakland University
Bachelors, Business Management
DealerSocket June 2015 - Present
DealerSocket February 2015 - Present
Dialog Direct October 2013 - April 2015
Academy Mortgage Corporation March 2013 - October 2013
Dialogue Marketing June 2011 - March 2013
NetSteps August 2009 - May 2011
Sonic Innovations January 2008 - August 2009
Distinctive Software Systems July 2006 - December 2007
BestBill December 2004 - July 2006
Skills
.NET, Website Development, ASP.NET MVC, ASP.NET, C#, VB.NET, LINQ, HTML/XML, jQuery, JSON, SQL, SQL database design, ASP, SQL Profiler, JavaScript, WinForms, Windows Services, Firebug, Fiddler, SQL Reporting Services, CruiseControl, Visual Studio, Report Writing, Programming, Web Services, Web Applications, ASP.NET AJAX, Web Forms, Razor, ASP.NET Web API, MSBuild, Text Processing, Troubleshooting, Internet Troubleshooting, Silverlight, Computer Engineering, Software Engineering, Web Engineering, Software Quality, Software Reuse, TFS, FogBugz, MySQL, Delphi, FoxPro, Crystal Reports, Quality Assurance, AJAX.NET, SEO, HTML
Education
DeVry University 2001 — 2004
Bachelor, Computer Engineering Technology
Snow College 2000 — 2002
None, Computer Information Systems
Cerner Corporation February 2009 - Present
Dialogue Marketing May 2007 - Present
Propac Marketing 2009 - 2009
Wells Fargo September 2008 - December 2008
GlaxoSmithKline August 2007 - December 2007
The Buckle August 2005 - September 2007
Education
University of Central Missouri 2005 — 2008
BSBA Business Administration, Marketing
American Income Life Insurance Company September 2013 - Present
Dialogue Marketing July 2010 - October 2012
Arden B. 2009 - 2010
Skills
Sales Operations, Quality Assurance, Management, Sales, Customer Service, Insurance, Customer Satisfaction, Time Management, Leadership, Employee Benefits, Call Centers, Coaching, Training, Customer Retention, Cold Calling
Education
Oakland Community College 2013 — 2014
General Studies
Christian Leader's Institute
Christian Leader's Institute
Superior Medical
cert., E.M.T
United States Army Reserve September 2015 - Present
Vantage Marketing November 2013 - Present
United States Army Reserve October 2011 - September 2015
Aramark Uniform Services October 2014 - May 2015
Brigham Young University Hawaii August 2012 - September 2013
Arbinger Institute April 2013 - August 2013
Dialogue Marketing August 2009 - August 2011
Mr. Network January 2009 - August 2009
The Church of Jesus Christ of Latter-day Saints December 2006 - December 2008
Skills
Public Speaking, Management, Microsoft Excel, Teamwork, Microsoft Word, Social Networking, Time Management, Conflict Resolution, Spanish, Team Leadership, Mediation, Sales, Telecommunications, Peacebuilding, Coaching, PowerPoint, Entrepreneurship
Education
BYU-Hawaii 2011 — 2013
Bachelors of Arts (BA), Political Science, Mediation
University of Ulster 2011 — 2011
Peacebuilding in Northern Ireland
Utah Valley University 2009 — 2011
Associates of Science (AS), General Studies
Lehi High School 2003 — 2006
J. Hennings Ventures April 2015 - Present
Grand Central Entertainment January 2004 - Present
Own the Key June 2014 - March 2015
Dialogue Marketing September 2013 - June 2014
Dialogue Marketing April 2011 - September 2013
Dialogue Marketing November 2010 - April 2011
Dialogue Marketing March 2010 - November 2010
Dialogue Marketing December 2009 - March 2010
Six Degrees Magazine June 2009 - October 2009
LSJ Marketing October 2008 - June 2009
Skills
Call Centers, Sales, Coaching, Leadership, Customer Experience, Call Center, Customer Service, Customer Retention, Outsourcing, Team Building, Customer Satisfaction, Team Leadership, Telemarketing, Account Management, Lead Generation, Management, CRM, Process Improvement, New Business Development, Microsoft Office, Team Management, Workforce Management, BPO, Leadership Development, Sales Management, Training, Call Center Development, B2B, Operations Management, Salesforce.com, Telecommunications, Strategy, Solution Selling, Start-ups, Contact Centers, IEX, I3, Call Center..., Operational Planning, Contact Center..., International Sales, Velocity, Start-up Ventures, Entrepreneurship, Sales Operations, New Venture Development
Education
Oakland Community College
Southfield High School
Wanye State University
FedEx Services December 2014 - Present
Computech December 2013 - September 2014
Distant Relative Home and Chore Care Providers February 2012 - August 2014
Infinity Contact March 2013 - December 2013
AT&T April 2010 - April 2012
Dialogue Marketing October 2008 - August 2010
EMERgency 24, Inc. April 2005 - October 2008
Visiting Angels of st clair shore 2005 - 2008
Visiting Angels of st clair shores 2005 - 2008
Visiting Angels of st clair shores 2005 - 2008
Skills
Operations Management, Process Improvement, Process Scheduler, Leadership, Google Adwords, Management, Coaching, Recruiting, Training, Account Management, Customer Satisfaction, Customer Service, Human Resources, Microsoft Excel, PowerPoint, Sales, Program Management, Team Leadership, Time Management
Education
University of the Rockies 2013 — 2017
Doctor of Philosophy (PhD) in Organizational Development and Leadership, Corporate Training and E-Learning
University of Phoenix 2010 — 2012
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of Phoenix 2009 — 2011
MBA, Healthcare Management
AAMG Finance March 2012 - Present
Link Source Management August 2010 - Present
Management Recruiters of Salt Lake City December 2010 - March 2012
Independence University May 2009 - August 2010
Touchfon International July 2005 - August 2010
Dialogue Marketing June 2005 - July 2005
California College for Health Sciences 2003 - 2005
Architectural Mill & Design 2003 - 2004
AAMG 2002 - 2003
Skills
Sales and Business..., Real Estate, Real Estate Development, Commercial Real Estate, Real Estate Financing, Private Equity Funding, Commercial Funding, Hard Money, Hard Money Lending, Hard Money Loans, Investment Properties, Real Estate Investment..., Investors, Real Estate Investor, Private Equity, Joint Ventures, Entrepreneurship, Strategy, Business Development, Leadership, Training, Strategic Planning
Education
Salt Lake Community College 1999 — 2003
Business Administration
Snow College 1996 — 1997
University of Texas at Austin Student Government March 2015 - Present
Raptor Group August 2014 - Present
Benzinga January 2014 - July 2014
Bloomfield Hills Schools September 2010 - April 2014
The Leadership Institute May 2013 - August 2013
WXOU Radio January 2013 - May 2013
Dialogue Marketing January 2013 - May 2013
Franklin Cider Mill August 2010 - December 2012
Romney for President May 2012 - November 2012
DICK'S Sporting Goods May 2012 - September 2012
Skills
Facebook, Public Speaking, Blogging, Social Networking, Radio Broadcasting, Press Releases, Social Media, Editing, Research, Teamwork, Event Planning, Time Management, Conservative, Economics, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, English, Windows, Twitter, Written Communication, Online Journalism, Voice Broadcasting, Typing, Nonprofits, Politics, Political Campaigns, custo, Google Analytics, Journalism, News Writing
Education
The University of Texas at Austin 2014 — 2016
Bachelor's Degree, International Relations and Affairs & Business Economics
Oakland University 2012 — 2014
International Relations and Affairs
Lahser High School 2008 — 2012
Lahser High School 2008 — 2012
NUVI March 2015 - Present
SecurityMetrics April 2013 - March 2015
Middlebury College October 2008 - August 2013
Power Speak October 2008 - August 2013
SecurityMetrics September 2012 - April 2013
Brigham Young University January 2010 - September 2012
Dialogue Marketing January 2008 - August 2010
Camp IUTES December 2005 - September 2008
Homeoline, LLC February 2003 - August 2006
Skills
Digital Marketing, Social Media, Online Marketing, Sales, Marketing, Salesforce.com, Social Networking, Voice Over, Customer Service, Lead Management, PCI DSS, Training, Event Management, Online Advertising, Account Management, Project Management, Lead Generation, Translation, Team Leadership, Leadership, Management
Education
Utah Valley University 2014 — 2015
Bachelor's Degree, Marketing
University of Utah - David Eccles School of Business 2010 — 2010
Associate of Science (A.S.), Marketing
Utah State University-College of Eastern Utah 2007 — 2009
Associate's Degree, Business Administration and Management, General
Instituto Tecnológico y de Estudios Superiores de Monterrey
CompuNet Clinical Laboratories March 2015 - Present
The Fountain Group July 2014 - March 2015
Portrait Innovations March 2013 - May 2014
Speedway LLC October 2012 - January 2013
Dialogue Marketing June 2010 - June 2012
T & C Federal Credit Union October 2007 - May 2008
Skills
Call Centers, Portrait Photography, Team-orientated, Customer Service, Cash-handling, Sales, Computer-savvy, Phone Etiquette, Banking, Face-to-face, Cross Selling, Call Center, Goal Oriented, Time Management, Up-selling, Specimen Collection, Data Entry, Medical Terminology
Education
Sinclair Community College 2013 — 2015
General Studies
Pontiac Central High School 2002 — 2006
High School Diploma, General Studies
Dialogue Marketing August 2012 - Present
Skills
Branch Banking, Commercial Lending, Consumer Lending, Retail Banking, Credit Risk, Loans, Mortgage Lending, Credit Analysis, Banking, Credit, Customer Retention, Customer Service, Customer Satisfaction
Education
Oakland University 2008 — 2010
Bachelor of Arts in History, History
Progrexion/ Lexington Law September 2013 - May 2015
Dialogue Marketing December 2011 - September 2013
Body Fitness Center, Gold's Gym, 24 Hour F August 1999 - November 2011
Mesquite Recreational Center August 1999 - October 2001
Virgin Valley High School August 1999 - October 2001
Intermountain Healthcare Physical Therapy Clinic June 1999 - July 2001
Southern Utah University September 1996 - May 1999
Skills
Knowledge of EHRs, Knowledge of clinical..., Knowledge of Microsoft..., Knowledge of HITECH act..., Healthcare Information..., Process Improvement, Fitness, Product Management, Microsoft Office, Coaching, Cpr Certified, Training, Athletic Training, Nutrition, Physical Therapy, Public Speaking, Management, Customer Service, Leadership, Sales, Team Building, Time Management, Social Networking, Marketing, Sales Management, Microsoft Word, Social Media, Teaching, Personal Training, Strategic Planning, Project Management, Event Management, Call Centers, Sales Process, Communication
Education
Southern Utah University 1996 — 2000
Bachelor of Science (BS), Physical education and sports Medicine
Central Peidmont community College
Associate's degree, Health information technology
Dialog-direct September 2014 - Present
Novo 1 2013 - 2013
Dialogue Marketing September 2010 - November 2012
Equity Consultants 2004 - 2005
Skills
Training, Customer Satisfaction, Call Centers, Customer Experience, Leadership, Customer Service, Data Entry, Access
Education
University of Phoenix 2011 — 2015
Business Administration, Health Care
Pontiac Northern High
General Studies
ADP June 2014 - Present
ADP August 2011 - June 2014
Air T, Inc. March 2007 - July 2011
CareersUSA July 2006 - March 2007
Dialogue Marketing October 2005 - May 2006
Lafarge North America May 2005 - August 2005
MSX-International October 2001 - May 2005
Global Crossing June 2000 - August 2001
Skills
Human Resources, Employee Relations, Benefits Administration, Interviews, New Hire Orientations, PeopleSoft, Personnel Management, ADP Payroll, Customer Service, Temporary Staffing, Background Checks, Call Centers, Training, Hiring, Sourcing, Resume Writing, Applicant Tracking..., Onboarding, Recruiting, HRIS, Workers Compensation, HR Policies, Performance Management, Management, Cold Calling, Employee Benefits, Temporary Placement, Benefits Negotiation, Payroll
Education
Walden University 2007 — 2009
MBA, Human Resources Management
Oakland University
Bachelor of Science, Human Resource Development
Kmart Corporation June 2011 - Present
Dialogue Marketing May 2010 - December 2010
Meijer March 2005 - April 2010
Skills
Customer Service, Call Centers, Supervisory Skills, Cashiering, Cash Flow
Education
Oakland Community College 2010 — 2012
Associate's degree, Culinary Arts and Related Services
University of Utah Hospitals and Clinics September 2014 - Present
University of Utah Hospitals and Clinics July 2013 - September 2014
Dialogue Marketing October 2009 - July 2013
Fidelity National Information Services September 1996 - October 2009
Skills
Customer Experience, Process Improvement, Call Center, Leadership, Project Planning, Management, Contact Centers, Vendor Management, Customer Satisfaction, Product Development, Operations Management, Workforce Management, Customer Service, Sales, Analysis, Call Centers, Leadership Development, Forecasting, Networking, Team Building, Time Management, Team Leadership, Coaching
Education
University of Utah - David Eccles School of Business 2002 — 2004
B.S., Business Administration
Salt Lake Community College 1997 — 2001
Associate of Science, General Studies
Flagstar Bank December 2012 - Present
Dialogue-Marketing October 2010 - December 2012
Wireless World LLC June 2009 - October 2009
Detroit & Windsor Tunnel Co February 2006 - June 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Data Entry, Microsoft Excel, Microsoft Office, Customer Retention, Teamwork, Team Leadership, Microsoft Word, Time Management, PowerPoint, Telephone Skills, Troubleshooting
Education
University of Phoenix
Bachelor, Accounting
Combined Insurance United States August 2014 - Present
Allegiant Group/Affordable Care Grooup/Medigap Group February 2013 - August 2014
Dialogue Marketing September 2012 - January 2013
Saginaw Valley State University 2007 - 2011
Thomas More May 1996 - August 2007
Skills
Recruiting, Sales, Fundraising, Insurance, Public Speaking, Leadership Development, Team Building, Motivation, Motivational Speaking, Coaching, Higher Education, Time Management, Social Media, Training, Microsoft Office, Microsoft Excel, Medicare, Negotiation, Event Planning, Strategic Planning, Microsoft Word, Medicare Advantage, Medicare Part D, Cold Calling, Healthcare, Affordable Care Act, Online Marketplace, Leadership
Education
Thomas More College 1993 — 1996
Bachelor of Arts (BA), Speech Communication and Rhetoric
Finneytown HS 1981 — 1985
Netflix March 2015 - Present
eBay Inc June 2013 - February 2015
Convergys February 2009 - May 2013
Dialogue Marketing December 2006 - February 2009
Wells Fargo Financial 2004 - 2006
Discover Financial Services August 1997 - March 2004
Skills
Team Management, Training, Team Le, Collections, Customer Service..., Customer Service..., Customer Service..., Banking, Financial Services, BPO, Team Leadership, Business Process, Call Centers, CRM, Coaching, Customer Service, Start-ups, Vendor Management, Customer Satisfaction, Quality Assurance, Team Building, Credit, Customer Experience, Data Analysis, Interviews, Leadership, Management, Outsourcing, Time Management, Program Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science of Business Administration/Finance
Salt Lake Community College 2000 — 2001
Associate of Communication
Adobe Systems October 2009 - Present
Omniture January 2007 - October 2009
Dialogue Marketing January 2006 - December 2006
Atlantis Marketing & Design 2004 - 2006
Skills
JavaScript, Agile Methodologies, CSS, AJAX, SQL, Software Development, MySQL, XML
Education
Salt Lake Community College 2001 — 2003
AS, Computer Science
Meridian Rx July 2015 - Present
The Computer Pro April 2006 - Present
Meridian Health Plan January 2015 - July 2015
Sandler & Travis Trade Advisory Services, Inc. March 2013 - January 2015
Professional Retail Outlet Services September 2012 - December 2012
Dialogue Marketing July 2012 - September 2012
The Computer Stop February 2012 - July 2012
Skills
Microsoft Excel, Customer Service, Microsoft Office, Strategic Planning, Troubleshooting, Windows, Computer Hardware, Sales Management, New Business Development, Account Management, Hardware, Corporate Finance, Financial Analysis
Education
University of Michigan-Dearborn 2014 — 2015
Master of Business Administration (MBA), Master of Finance, 3.1/4.00
Oakland University 2006 — 2012
Bachelor of Science (B.S.), Business Economics
Traeger Pellet Grills, LLC November 2014 - Present
Rio Tinto July 2014 - October 2014
Smith's Food & Drug Centers September 2013 - July 2014
Smith's Food & Drug Centers February 2013 - July 2014
Smith's Food & Drug Centers October 2010 - July 2014
Win Management LLC April 2014 - June 2014
Smith's Food & Drug Centers January 2014 - March 2014
The Living Planet Aquarium November 2012 - June 2013
Dialogue Marketing February 2010 - September 2010
Skills
Retention, Organizational..., Public Speaking, Spanish as a second..., Committed to Customer..., Organization &..., Recruiting, Customer Service, Interviews, Time Management, Event Planning, Personnel Management, New Hire Orientations, Data Entry, College Recruiting, Volunteer Training, Volunteer Management, Reference Checking, Research, Leadership, Phone Etiquette, Social Networking, Training, Human Resources, Leadership Development, Outlook, Facebook, Teamwork, Fundraising, Customer Satisfaction, Employee Training, Microsoft Word
Education
University of Denver 2014 — 2016
Masters, Human Resources Management and Development
Utah Valley University 2009 — 2014
Graduate May 2nd 2014, Communication speech with a minor in Spanish
Pleasant Grove High School 2003 — 2006
High School Diploma, general
State of Utah, DHRM, Utah State Hospital and December 1996 - Present
Dialogue Marketing February 2006 - October 2014
Skills
Human Resources, Payroll, Retirement, Benefits Administration, Customer Support, Customer Service, Employee Benefits, Employee Training, Shared Service Center, Job Descriptions, Recruiting, ADP Payroll, Performance Management, New Hire Orientations, Employee Relations, Time Management, Personnel Management, Hiring, Workforce Planning, Conflict Resolution, Deferred Compensation, Applicant Tracking..., Training, Onboarding, Interviews, FMLA, HRIS
Education
University of Phoenix-Utah Campus 2009 — 2011
Master of Business Administration (MBA), HR Concentration
Utah Valley University
General Studies
US Navy Reserve February 2015 - Present
Dialog Direct January 2013 - October 2014
Dialogue Marketing August 2012 - November 2012
Sodexo 2009 - 2012
Skills
Game Development, Video Games, C++, Team Leadership, Level Design, Microsoft Office, Unity3D, Scripting, Python, Programming, C#, Java, Mission Oriented, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Javascript, Small Unit Leadership, Blender, Catering, Game Design, CompTIA A+, Troubleshooting
Education
Rensselaer Polytechnic Institute 2008 — 2012
Bachelor of Science (BS), Games & Simulations Arts & Sciences / Psychology
Eisenhower High School 2005 — 2008
Mathematics and Computer Science
Krause Field Management 2005 - 2011
Dialogue Marketing 2005 - 2011
TBWA\Chiat\Day April 2004 - October 2005
Education
University of California, Los Angeles 1992 — 1997
BA, English
Solutionreach, Inc. January 2015 - Present
SolutionReach December 2013 - Present
Dialogue-Marketing April 2007 - May 2013
Dialogue-Marketing April 2007 - May 2013
Extend Benefits Group, LLC March 2006 - January 2007
Convergys 1989 - 2007
Convergys Salt December 2002 - March 2006
Convergys December 2001 - December 2002
Convergys October 2000 - May 2001
Convergys June 1997 - October 2000
Skills
Call Center, Customer Relations, Vendor Management, Workforce Management, Process Improvement, Outsourcing, Operations Management, Team Building, Customer Experience, Coaching, P&L Management, Start-ups, Account Management, Strategic Planning, Business Process..., Organizational..., IVR, ACD, Forecasting, Program Management, Budgeting, Call Center Development, Leadership Development, IEX, Problem Solving, Customer Satisfaction, Inbound, Quality Assurance, Team Leadership, Mentoring, Performance Management, Billing, Leadership, Call Centers, Budgets, Strategy, Sales Operations, BPO, Inbound Marketing, Customer Service, CRM, Recruiting, Invoicing, Telecommunications, Customer Retention, Contact Centers, Sales, Telemarketing, Project Management, Human Resources
Education
Southern Utah University 1988 — 1991
Salt Lake Community College
Plante Moran March 2015 - Present
Dialogue Marketing March 2013 - February 2015
Ferndale Public Schools 2008 - March 2013
Deloitte Consulting September 2007 - September 2008
PARDA Federal Credit Union April 2004 - September 2007
OAKLAND SCHOOLS July 2002 - July 2004
Oakland Schools July 1999 - July 2002
Oakland Schools July 1997 - July 1999
Skills
Technology Integration, Program Management, IT Management, Project Management, ITIL, Business Analysis, Social Media, Windows Server, IT Service Management, E-Learning, Team Building, Microsoft Office, Public Speaking, Process Improvement, Vendor Management, Leadership, Data Center, Disaster Recovery, Management, Enterprise Software, Network Security, Enterprise Architecture
Education
University of Phoenix 2000 — 2002
MBA
Oakland University 1984 — 1989
BS
General Motors March 2013 - Present
Dialogue Marketing July 2012 - February 2013
CSC May 2008 - July 2012
CDI April 2007 - April 2008
CDI October 2005 - March 2007
CDI March 2002 - September 2005
Skills
Agile Methodologies, Project Coordination, Project Governance, Transition Management, Leadership, Project Management, Software Documentation, Business Process, Process Improvement, CRM, Cross-functional Team..., Analysis, Visio, MS Project, Strategy, Management, Data Center
Education
University of Michigan-Flint 2007 — 2010
Masters of Business Administration, Finance
Michigan State University 1993 — 1997
Bachelor of Science, Biology
Project Management Institute
PMP Certification
General Dynamics Information Technology September 2013 - Present
General Dynamics Information Technology September 2013 - Present
Alorica May 2013 - July 2013
C3/CustomerContactChannels, Inc. April 2013 - May 2013
Dialogue Marketing October 2008 - April 2013
eBay March 2003 - April 2007
Teleperformance June 2000 - January 2003
Morgan Stanley November 1999 - May 2000
Packard Bell September 1998 - November 1999
AT&T August 1992 - September 1998
Skills
Call Centers, Customer Satisfaction, Management, Macro, Workforce Management, Vendor Management, Training, BPO, Customer Retention, Access, Call Center, Forecasting, IEX, Analysis, Process Scheduler, Outsourcing, Inbound Marketing, Microsoft Office, Recruiting, Customer Service, Call Center Development, Customer Experience, Contact Centers, Capacity Planning, Human Resources, Avaya, Hiring, Networking, People Skills, Time Management, Avaya Technologies
Education
Westminster College 1998 — 1998
Certificate, Legal Assistant Certificate Program
Weber State University 1991 — 1992
Bachelor of Science, Criminalistics and Criminal Justice
Salt Lake Community College 1988 — 1990
Associate of Science, Business Management
Dialogue Marketing June 2010 - Present
Kelly Services February 2010 - Present
Planet Kids September 2001 - May 2008
Education
Oakland Community College 1995 — 2001
General
University of Arkansas August 2013 - Present
University of Arkansas April 2010 - Present
Far East National Bank April 2008 - February 2009
Dialogue Marketing August 2006 - December 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Research, Outlook, PowerPoint, Microsoft Word, Access, Analysis, Sales, Management, Team Building, Project Management, Data Entry, Time Management, Strategic Planning, Teamwork, Public Speaking, Leadership, Customer Satisfaction
Education
University of Arkansas 2010 — 2012
BA, History
Orange Coast College 2003 — 2008
AA, General Education
Epic August 2012 - Present
University of Notre Dame August 2008 - May 2012
Leelanau Enterprise June 2010 - August 2010
Dialogue Marketing June 2009 - August 2009
Donor Dialogue June 2009 - August 2009
Skills
Spanish, Public Speaking, Social Media, Business Development, PowerPoint, Microsoft Excel, Microsoft Word
Education
University of Notre Dame 2008 — 2012
BA, Program of Liberal Studies
Pontificia Universidad Católica de Chile 2011 — 2011
Study Abroad, Spanish, Chilean Politics and Economics
Southern New Hampshire University March 2012 - Present
Dialogue Marketing January 2000 - February 2004
Bill Wink Chevrolet April 1998 - May 1999
Les Stanford Oldsmobile April 1996 - April 1998
Skills
Creative Writing, Data Entry, Sales, Blogging, Facebook, Fiction, Novels, Short Stories, Fiction Writing, Invoicing, Payroll, Customer Experience
Education
Southern New Hampshire University 2014 — 2016
Master’s Degree, Fiction/Creative Writing/English, 3.5
Southern New Hampshire University 2012 — 2014
Bachelor of Arts / Creative Fiction Writing and English (BA) 2014, Creative Fiction Writing, 3.57
University of Phoenix 2010 — 2012
Associate of Arts (AA), Communication, GPA 3.65
Lubrication Specialist January 2007 - Present
Dialogue Marketing February 2010 - December 2010
Plannb Inc January 2007 - February 2010
Protocol Marketing 1996 - 2006
IOCOM (Inbound Outbound Communications) August 1991 - August 1996
Skills
Customer Service, Strategic Planning, Call Center, Lead Generation, Direct Marketing, Customer Acquisition, P&L Management, Database Marketing, New Business Development, CRM, Process Improvement, Sales Management, Healthcare, Telemarketing, Inbound Marketing, Marketing Strategy, Outsourcing, Customer Experience, Insurance, Account Management, Customer Retention, Analytics, Sales, Call Centers, Management, Sales Operations
Education
University of Central Florida - College of Business Administration 1983 — 1986
BA, Marketign
Strategic Staffing Solutions for Blue Cross Blue Shield of Michigan March 2012 - Present
Dialogue Marketing September 2010 - October 2011
CityOne Capital Management July 2006 - July 2010
Comerica Bank November 2005 - July 2006
H&R Block September 2004 - June 2005
Skills
Leadership, Access, Microsoft Excel, Budgets, Analysis, Management, Microsoft Office, Process Improvement, Microsoft Word, Software Documentation, Budgeting, Customer Service, Training, PowerPoint, Excel, Word, Project Managment
Education
Oakland University 2005 — 2007
Masters Business Administration, Finance, 3.1
Oakland University 2000 — 2004
Bachelor in Arts, Communication Broadcasting, 3.4
Provo Canyon School May 2013 - Present
Blend Greens For Life January 2012 - January 2015
Dialogue Marketing December 2009 - May 2013
Utah County January 2012 - August 2012
Grass Valley October 2010 - August 2012
TrueNorth Academy January 2009 - May 2009
Skills
Team Building, Salesforce.com, Strategic Planning, Sales, Training, Account Management, Team Leadership, Marketing, Sales Management, Microsoft Office, Direct Sales, Management, New Business Development, Leadership, Coaching, Microsoft Excel, Microsoft Word, Typing, Social Networking, Networking, Public Speaking, SEO
Education
Rutgers Graduate School of Education 2015 — 2018
Master’s Degree, Social Work
Utah Valley University 2008 — 2013
Bachelor of Behavioral Science, Psychology, 3.8 GPA in Psychology Emphasis
Lone Peak High School 2002 — 2005
Equifax November 2013 - Present
Leadership Strategies (THE Facilitation Company) October 2010 - August 2012
Dialogue Marketing April 1998 - August 2010
Metro Atlanta Chamber of Commerce January 2000 - November 2001
Quorum Conferencing May 1995 - December 1998
InterCall January 1992 - January 1995
Skills
New Business Development, Business Strategy, Management Consulting, Business Development, Account Management, Sales Management, Strategic Partnerships, Sales, Entrepreneurship, Business Planning, Marketing Strategy, Leadership Development
Education
University of Florida
B.S., Business Administration and Marketing
BorgWarner Automotive March 2014 - Present
Faurecia October 2013 - March 2014
Number 1 Car Company September 2012 - October 2013
Plymouth Technology May 2013 - August 2013
US Army (US Army Tank- Automotive & Armaments CM (TACOM) June 2012 - March 2013
Dialogue Marketing July 2008 - April 2011
Convergys; OnStar by General Motors August 2007 - August 2008
Primerica February 2007 - February 2008
Forman Mills February 2006 - August 2007
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Access, Java, HTML, PowerPoint, Adobe Acrobat, Research, Problem Solving, Budgeting, Writing, Administration, Event Management, Editing, Public Speaking, Inventory Management, Analysis, Social Media, Team Building, Event Planning, Outlook, Coaching, JavaScript, Promotions, Retail, Troubleshooting, Non-profits, Scheduling, training and..., SAP R/3, SAP ERP, SAP, Security Clearance, Instructional Design, Time Management, Sharepoint, GoogleDrive, Training, Leadership, Team Leadership, Microsoft Excel, Microsoft Word, Customer Retention
Education
University of Michigan-Dearborn 2014 — 2018
Master of Business Administration (M.B.A.), Dual Degree Program: MBA and MS-Information Systems
HarvardX 2014 — 2014
Certification Received, CS50x Introduction to Computer Science, NA-Certificate of Completion
Oakland University 2011 — 2013
Bachelor of Science (BS) Human Resources Development, Minor in Training and Development, 3.7
Oakland Community College 2008 — 2012
Human Resources Management and Services, 3.5
Dialogue Marketing April 2010 - Present
Dialogue Marketing April 2010 - Present
Legal Aid and Defender Association September 2009 - April 2010
Skills
Customer Service, Microsoft Office, Data Entry, Outlook, Sales, Call Centers, Microsoft Word, Invoicing, Nonprofits, Customer Satisfaction
Education
Oakland University
Certificate, Paralegal
University of Detroit Mercy
Bachelor's degree, Political Science and Government, 3.65 GPA
Wayne State University
Master of Library & Information Science (MLIS), Archives/Archival Administration, 3.6 GPA
Flint Community Schools September 2005 - Present
Briarwood Manor October 2010 - April 2011
Dialogue Marketing September 2008 - February 2009
Skills
Classroom, Customer Service, Custodial Services
Education
Spring Arbor University 2012 — 2013
Social Work
Dialogue Marketing March 2008 - Present
Skills
Team Leadership, Customer Service, Call Centers, Management, Process Improvement, Training, Sales, Customer Satisfaction, Troubleshooting, Vendor Management, Account Management, Marketing
Education
Rochester College 2006 — 2008
Bachelor of Applied Science (BASc), Legal Assistant/Paralegal