Fay Servicing, LLC
Industry: Company
DescriptionFounded: 2008 Parent organization: Fay Financial, LLC
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Fay Servicing, LLC Employees
The PrivateBank April 2015 - Present
Fay Servicing, LLC June 2014 - April 2015
The PrivateBank May 2012 - June 2014
Fannie Mae June 2011 - April 2012
Genworth Financial June 2008 - January 2011
Fifth Third Bank 2006 - 2007
Aegis Mortgage June 2004 - June 2006
Bank Express 2001 - 2002
Aames Home Loan October 1999 - August 2001
Full Spectrum Lending 1997 - 1999
Skills
FHA, Underwriting, Loans, Process Improvement, Analysis, Loan Origination, Banking, Credit, Due Diligence, Leadership, Mortgage Lending, Strategic Planning, Mortgage Banking, Customer Service, Refinance, Team Building, Mortgage Underwriting, Credit Analysis, Residential Mortgages, FHA financing, VA loans
Education
Olivet Nazarene University 2014 — 2016
Master of Business Administration (M.B.A.), Strategic Leadership
National-Louis University 1988 — 1990
Bachelors of Arts, Management
Fay Servicing, LLC October 2014 - Present
Eastern Savings Bank June 2009 - June 2014
Eastern Savings Bank January 2001 - June 2009
Skills
Loans, Analysis, Marketing, REO, Banking, Credit, Mortgage Lending, Credit Analysis, Loan Origination, Mortgage Banking, Portfolio Management, Financial Risk, Risk Management, Asset Management, Real Estate, Underwriting, Due Diligence, Foreclosures, Property Management, Management
Education
Clarion University of Pennsylvania 1991 — 1995
Bachelor's degree, Marketing/Marketing Management, General
Fay Servicing, LLC January 2014 - Present
Fairway Wholesale Lending 2011 - 2013
Starbucks October 2007 - July 2010
Skills
Organization, Employee Training, Cash Handling Experience, Microsoft Excel, Microsoft Word, Long-term Customer..., Leadership, Multicultural..., Open Minded, Goal Oriented, Data Analysis
Education
North Central College 2008 — 2012
Bachelor of Arts (BA), Psychology/Sociology
Fay Servicing, LLC August 2015 - Present
PNC BANK February 2013 - March 2015
JP Morgan Chase June 2008 - January 2013
Skills
FHA, Finance, Mortgage Lending, Retail Banking, Commercial Banking, Loan Origination, Small Business Lending, Residential Mortgages, Mortgage Banking, FHA financing, Banking, Loans, Credit, Refinance, Investment Properties
Education
Indiana University Bloomington 1979 — 1983
TELECOMMUNICATIONS
Fay Servicing, LLC June 2015 - Present
Dovenmuehle Mortgage, Inc. July 2014 - June 2015
University of Iowa Parking and Transportation June 2013 - July 2014
University of Iowa August 2011 - July 2013
The University of Iowa Hospitals and Clinics May 2012 - November 2012
Skills
Creative Writing, Writing, Problem Solving, German, Product Management, Sales, Business Communications, Editing, Teamwork, Proofreading, Social Networking, Social Media, Time Management, Facebook, Event Planning, Microsoft Word, PowerPoint, Microsoft Office, Leadership
Education
University of Iowa 2010 — 2014
Bachelor's Degree, English, German (minor), History (minor)
LAKE ZURICH SENIOR HIGH SCHOOL 2006 — 2010
Diploma, honors
COLUMBIA COLLEGE CHICAGO, High School Summer Institute 2008 — 2008
BofI Federal Bank October 2015 - Present
LOANZ, Inc January 2015 - October 2015
Fay Servicing, LLC April 2014 - December 2014
Intus Capital/Performance One Financial November 2013 - April 2014
Performance Home Loans February 2013 - October 2013
Elderlife Financial Services April 2011 - February 2013
ECC Capital Corporation October 2008 - October 2011
Encore Credit Corp February 2002 - February 2007
New Century Mortgage Corporation December 1996 - 2002
Household International September 1988 - December 1996
Skills
Mortgage Lending, Leadership, Loans, Portfolio Management, Finance, Mortgage Banking, Management, Underwriting, Credit, Loan Origination, Real Estate Economics, Strategic Planning, Sales, Executive Management, Loss Mitigation, Funding, Real Estate Financing, FHA, Asset Management, Valuation, Human Resources, Due Diligence, Real Estate, Refinance, Mortgage Underwriting, Banking, Investment Properties, Process Improvement, Risk Management, Residential Mortgages, USDA, Asset Managment, Mergers & Acquisitions, Start-ups, Financial Services, Credit Risk, CRM, Encompass, Salesforce.com...
Education
Cornell College 1985 — 1988
BA, Business, Economics and Psychology
Fay Servicing, LLC October 2013 - Present
WestStar Mortgage April 2013 - October 2013
Supreme Lending August 2011 - April 2013
Great Western Financial Services, Inc. April 2003 - September 2011
Oak Street Mortgage/Great Western 2001 - 2006
Banc One Financial Services 1997 - 2001
American General Finance 1993 - 1997
Skills
Mortgage Lending, Mortgage Banking, Loans, Loan Origination, Residential Mortgages, Refinance, Customer Service, FHA, VA loans, USDA, Credit, FHA financing, Mortgage Underwriting, Underwriting, Credit Analysis, Consumer Lending, Mortgage Servicing, Government Loans, Loan Servicing, Mortgage Marketing, Executive Management, Construction Loans, Funding, Reverse Mortgages, Banking, Loss Mitigation, Real Estate Financing, VA Loans
Education
Purdue University 1989 — 1993
BS, Management
Purdue University - Krannert School of Management 1989 — 1993
Bachelor of Science, Management
Fay Servicing, LLC June 2015 - Present
Dovenmuehle Mortgage October 2012 - April 2015
Abbott Laboratories - Waukegan, IL June 2010 - July 2013
Skills
Project Management, Leadership, Management, Business Analysis, Team Building, Process Improvement, Financial Analysis, Banking, Microsoft Office, Risk Management, Microsoft Word, PowerPoint, Credit, Loans, Training, Vendor Management
Education
Lake Forest Graduate School of Management 2014 — 2016
Currently enrolled, Business Administration
Columbia College of Missouri 2010 — 2013
Bachelor's Degree, Business Administration - Management/Human Resources
Fay Servicing, LLC May 2014 - Present
Freelance February 2014 - Present
Fay Servicing, LLC December 2013 - May 2014
American Foundry Society April 2013 - October 2013
American Foundry Society December 2011 - March 2013
Clinique at Carson Pirie Scott March 2011 - December 2011
Clinique at Carson Pirie Scott April 2010 - February 2011
Comforcare Home Care February 2010 - March 2010
Palatine Family Chiropractic February 2009 - February 2010
Carson Pirie Scott September 2008 - February 2009
Skills
Writing, Microsoft Office, Dreamweaver, Photoshop, HTML, InDesign, Premiere Elements, Newsletters, Content Management, Customer Service, Social Media, Editing, PowerPoint, Blogging, Microsoft Word, Microsoft Excel, Press Releases, Social Media Marketing, Marketing, Facebook, Microsoft CRM, Creative Writing, Journalism, Copywriting, Social Networking, Copy Editing, Ap Style, Marketing Communications, AP Style, Management, Magazines, Advertising, Email Marketing, Digital Media, Web Content, Online Marketing, Editorial, Publicity, Strategic Communications, Public Relations, Sales, Time Management, Content Development, Marketing Strategy, Digital Marketing, Adobe Creative Suite, News Writing, Event Management, Direct Marketing, Outlook
Education
Iowa State University 2006 — 2008
Bachelor of Arts, Journalism and Mass Communication; Magazines
Truman State University 2003 — 2006
none, Mass Communication/Media Studies
Fulton Grace Realty December 2014 - Present
DTZ July 2014 - November 2014
Fay Servicing, LLC June 2013 - April 2014
St. Lawrence University August 2010 - April 2013
Skills
Project Management, Facilities Management, Customer Service, Budgets, Public Speaking, Call Centers, Vendor Management, Office Management, Start-ups, Space planning, Corporate Relocation, Cold Calling, Market Research, Project Planning, Portfolio Management, Sales Prospecting, Lease Administration, Lease Negotiations
Education
St. Lawrence University 2009 — 2013
Bachelor of Arts (B.A.), Government, Cum Laude
Fay Servicing, LLC December 2013 - Present
Fay Servicing October 2012 - December 2013
Dovenmuehle Mortgage November 2011 - October 2012
Potestivo & Associates, P.C. July 2008 - September 2011
Office of Chapter Standing Trustee- Tammy L. Terry 2001 - 2004
Skills
Legal Writing, Foreclosures, Creditors' Rights, Bankruptcy, Real Estate, Courts, Office Administration, Public Administration, Administrative..., Legal Research, Litigation, Due Diligence, Default, Mortgage Servicing, Customer Service, Microsoft Excel
Education
Central Michigan University 2006 — 2008
Master of Science (M.S.), Public Administration
Michigan State University 1997 — 2001
Bachelor of Arts (B.A.), Political Economy
Fay Servicing, LLC April 2014 - Present
Speedy Refunds January 2014 - Present
Old Rugged Cross M.B. Church January 2010 - Present
NEIU College of Business and Management September 2012 - May 2013
NEIU Ronald Williams Library September 2008 - May 2012
Kiddieland Amusement Park May 2006 - August 2006
Skills
Research, Editing, Payroll, Customer Service, Finance, Financial Statements, Accounts Payable, Data Entry, Accounts Receivable, Accounting, Microsoft Excel, PowerPoint, Tax Preparation
Education
Northeastern Illinois University 2012 — 2013
Master of Science (MS), Accounting
Northeastern Illinois University 2008 — 2012
Bachelor of Science (BS), Accounting
Northside College Prep 2004 — 2008
H.S. Diploma
Fay Servicing, LLC December 2014 - Present
Fay Servicing September 2013 - Present
Private services funeral December 2012 - January 2014
Fifth Third Bank July 2010 - December 2012
Wells Fargo 2002 - 2010
Skills
Management, Human Resources, Recruiting, Public Speaking, Sales, Sales Management, Business Coaching, Presentations, Organization, Coaching Staff, Marketing, Budgets, Improvisational Comedy, Finance, Auditing, Customer Service, Team Building, Process Improvement, Risk Management, Analysis, Management Consulting, Strategy, Financial Analysis, Leadership Development, Investments, Data Analysis, Banking, Portfolio Management, Loans, Credit, Mortgage Lending, Negotiation, Coaching, Time Management, Training, Talent Management, Insurance, Strategic Planning, Team Leadership, Refinance, Business Strategy, Financial Modeling, Relationship Management, Microsoft Excel, Market Research, Consumer Lending, Performance Management, Cross Selling, Change Management, Strategic Financial...
Education
Purdue University Calumet 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Salzburg College 2002 — 2003
Bachelor of Science (B.S.)
Illinois State University 1999 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Fay Servicing, LLC July 2015 - Present
Capital One August 2012 - July 2015
G4S July 2008 - May 2012
LA Fitness May 2006 - July 2008
United States Marine Corps February 2002 - February 2006
Skills
Microsoft Office, Excel, Word, Security Clearance, Public Speaking, Military, First Aid, PowerPoint, Research, Government, Leadership, Military Operations, Team Leadership, Policy, International Relations, Training, Analysis, Team Building, Program Management, Leadership Development, Risk Management, Management, Operations Management, Access, Strategic Planning, Human Resources, Vendor Management, Organizational..., Military Experience, Security, Microsoft Excel, Microsoft Word
Education
Texas Christian University 2009 — 2012
Bachelor of Science (B.S.), Political Science and Government
Texas Tech University 2001 — 2002
Fay Servicing, LLC April 2014 - Present
Ocwen Financial Corporation December 2008 - April 2014
North Star Lending October 2007 - May 2008
First Magnus Financial Corporation November 2005 - July 2007
Baratti Marketing Inc April 2004 - October 2005
Sunset Direct, Inc August 2003 - April 2004
Dell Computer Corporation January 2000 - January 2002
Skills
Mortgage, Loans, Credit, Foreclosures, Call Center, Loss Mitigation, Loan Modifications, Short Sales, Negotiation, Settlement Agreements, Dispute Settlement, Mediation, Mortgage Lending, Mortgage Banking, Residential Mortgages, Cold Calling, Skilled Relationship..., Default, Business Travel, HAMP, Loan Pricing, Account Management, Call Centers, Mortgage Servicing, Loan Origination, Sales Management, Sales, Customer Service, CRM
Education
Texas Tech University 1995 — 1999
B.A, Business Administration
Texas Tech University - Rawls College of Business 1995 — 1999
BBA, Marketing
L.V. Berkner High School 1993 — 1995
Title365 July 2015 - Present
Fay Servicing, LLC November 2013 - June 2015
Old Republic Credit Services August 2013 - September 2013
Hauselman, Rappin & Olswang, Ltd. November 2012 - July 2013
The Law Offices of Brian Peterson August 2011 - August 2012
KM Construction 2009 - 2012
Easterseals-UCP of NC & VA 2007 - 2011
KingBio, Inc. 2006 - 2007
Skills
Legal Research, Communication Skills, Organization, Efiling, Microsoft Office, Legal Writing, Typing, Time Management, Medical Records Request, Needles, Perfect Practice, Legal Documents, Lexis, Document Drafting, Bluebook, Notary Public, LexisNexis
Education
Southwestern Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Paralegal Technology
Fay Servicing, LLC November 2014 - Present
Mariano's May 2013 - October 2014
Skills
Recruiting, Talent Acquisition, Employee Relations, Microsoft Excel, Microsoft Office, Management, Microsoft Word, Time Management, Sales, PowerPoint, Talent Management, Social Media, Teamwork, Public Speaking, Human Resources, Leadership, Interviews, Social Networking, Onboarding, Hiring, Risk Management, Mortgage Lending
Education
University of Iowa 2009 — 2013
Bachelor's Degree
Fay Servicing, LLC September 2014 - Present
Citi February 2009 - August 2014
CountryWide Home Loans January 2007 - September 2008
EyeMasters March 2002 - September 2006
Skills
Mortgage Lending, Loans, Portfolio Management, Banking, Credit, Process Improvement, Loan Origination, Customer Service, Microsoft Office, Leadership, Finance, Risk Management, Mortgage Banking, Financial Analysis
Education
Northwood University-Texas 2001 — 2004
Mountain View College
Fay Servicing, LLC August 2014 - Present
Netco Title December 2012 - August 2014
Netco Title February 2009 - December 2012
Kimley-Horn and Associates, Inc. August 2007 - February 2009
Netco Title July 2005 - August 2007
Centex Home Equity April 2004 - July 2005
Enterprise Rent-A-Car August 2003 - April 2004
Skills
Real Estate, Escrow, Real Estate Transactions, Investment Properties, REO, Refinance, Loans, Mortgage Lending, FHA, First Time Home Buyers, Title Insurance, Mortgage Banking, Foreclosures, Short Sales, Residential Homes, Sellers, Relocation, Closings, Credit, Loan Origination, Residential Mortgages, Investors, Underwriting, Real Estate Economics, Finance, New Home Sales, 1031 Exchanges, Negotiation, Sales, Financial Analysis, Contract Negotiation, Buyer Representation, Real Estate Financing, Customer Service, Credit Analysis, Marketing, Real Estate Development, Banking, Sales Management, Marketing Strategy, Referrals, Project Management, Data Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Social Media, Leadership
Education
Arizona State University 1999 — 2003
Economics/ Business/ Communications
Fay Servicing, LLC November 2014 - Present
Karen Cordes June 2000 - Present
Fay Servicing, LLC May 2014 - November 2014
Fay Servicing September 2013 - May 2014
Bank of America February 2012 - August 2013
MetLife Home Loans June 2011 - February 2012
Bank of America February 2011 - June 2011
JP MORGAN CHASE March 2008 - February 2011
Countrywide 2003 - January 2008
Household International August 2000 - December 2003
Skills
Underwriting, Loans, Mortgage Lending, Loan Origination, Due Diligence, Mortgage Banking, Refinance, Mortgage Underwriting, Finance, Credit, Residential Mortgages, Credit Analysis, Process Improvement, Credit Risk, Customer Service, Mortgage, Conventional, FHA Financing, Banking
Education
Indiana University Bloomington 1990 — 1994
Bachelor of Arts (B.A.), Economics
Fay Servicing, LLC August 2014 - January 2015
Fay Servicing, LLC June 2014 - August 2014
Ocwen Financial Corporation April 2013 - July 2014
GMAC Mortgage November 2011 - March 2013
Skills
Account Management, Short Sales, Deed in Lieu, Loan Modifications, Customer Service, Loss Mitigation, Loss Prevention, Musical Theatre, Music Theory, Teaching, Peer Mentoring, Networking, Making Coffee, Banking, Complaint Investigations, Complaint Management, Loans, Management, Mortgage Servicing
Education
Riverside City College 2008 — 2010
Early Childhood Education Teaching Certificate, Early Childhood Education and Teaching
City Colleges of Chicago-Harold Washington College
Colony American Finance November 2014 - Present
Auction.com February 2014 - November 2014
Johns Hopkins University August 2013 - December 2013
Auction.com May 2013 - August 2013
Fay Servicing June 2012 - August 2012
Fay Servicing, LLC June 2011 - August 2011
Skills
Microsoft Office, Research, Microsoft Excel, PowerPoint, Financial Analysis, Microsoft Word, Social Media, Nonprofits, Banking, Loans, Marketing, Business Development, Investments, Finance, Leadership, Economics, Due Diligence
Education
The Johns Hopkins University 2010 — 2013
Bachelor of Arts (B.A.), Economics, International Studies and Women, Gender, & Sexuality Studies
Fay Servicing, LLC March 2015 - Present
Fellowes August 2013 - December 2014
CME Group August 2010 - December 2013
Garrett Popcorn Shops® December 2012 - June 2013
NAVTEQ Corporation April 2006 - August 2010
MPEA January 2001 - March 2006
Skills
Microsoft Office, PeopleSoft, Concur, SharePoint, Appian, RedDot, JD Edwards, AS400 Administration, Extranet, Strategy, Talent Management, Budgets, Outlook, Microsoft Excel, Office Management, Time Management, Management, Software Documentation, Training
Education
American InterContinental University 2008 — 2011
Bachelor of Information Technology, Computer Forensics
Fay Servicing, LLC October 2014 - Present
Fay Servicing April 2013 - Present
Illinois Campus Compact September 2011 - Present
AT&T Mobility October 2010 - August 2011
College Bound Solutions May 2010 - August 2010
Mercyhurst University September 2006 - May 2010
Walt Disney World March 2009 - August 2009
Skills
Social Media, Editing, Newsletters, Public Speaking, PowerPoint, Research, Microsoft Office, Microsoft Word, Adobe Creative Suite, Writing, Social Media Strategist, Social Media Outreach, Social Media Marketing, Non-profits
Education
Mercyhurst College 2006 — 2010
Bachelor's, Communication-New Media
Fay Servicing, LLC October 2013 - July 2014
Bank of America July 2012 - March 2013
The Home Depot April 2008 - July 2012
DMI FINANCIAL (Formally Boardwalk Financial Services, INC.) Mortgage Brokerage August 2001 - July 2012
Title Resource Group (TRG) March 2010 - August 2010
OXFORD FINANCIAL SERVICES, LTD. Mortgage Brokerage April 1999 - August 2001
E Q FINANCIAL: Mortgage September 1998 - April 1999
GALLERIA & BODY SPA, INC November 1984 - July 1998
ABN AMRO Bank N.V. August 1996 - January 1998
Skills
Loans, Investment Properties, Residential Homes, New Business Development, Strategic Planning, Sales Management, Accounting, Account Management, Customer Service, Sales, FHA, Credit, Loan Origination, Foreclosures, Training, REO, Leadership, Banking, Mortgage Banking, Management, Refinance, Mortgage Lending, Credit Analysis, Residential Mortgages, Short Sales, First Time Home Buyers, Real Estate Transactions, Construction Loans, Negotiation
Education
Triton College 1977 — 1978
Business/Commerce, General
Morton College 1976 — 1977
Business Administration and Management, General
Fay Servicing, LLC May 2015 - Present
Loyola University Chicago December 2014 - May 2015
Loyola University Chicago Supply and Value Chain Center December 2014 - March 2015
Future Designers Education Consulting August 2012 - August 2014
New Oriental Education & Technology Group (NYSE:EDU) September 2011 - August 2014
New Oriental Education & Technology Group (NYSE:EDU) May 2009 - August 2012
New Oriental Education & Technology Group (NYSE:EDU) August 2008 - August 2012
New Oriental Education & Technology Group (NYSE:EDU) July 2008 - August 2012
New Oriental Education & Technology Group (NYSE:EDU) January 2009 - May 2009
Skills
SQL, SPSS, R, CRM, Microsoft Office, Program Management, Leadership, Business Analysis, Access, Team Management, Strategic Planning, Project Planning, Process Improvement, Operations Management, Sales, Sales Management, WordPress
Education
Loyola University Chicago 2014 — 2016
Master of Science (MS), Supply Chain Management, GPA3.67
Jilin University 2004 — 2008
Bachelor's degree, Animal Sciences
Fay Servicing, LLC January 2008 - Present
Stifel Nicolaus 2005 - 2007
UBS 2002 - 2005
Education
Northwestern University - Kellogg School of Management 2005 — 2007
MBA, Finance, Marketing, Accounting
Georgetown University 1993 — 1997
BSBA
Delbarton 1988 — 1993
Fay Servicing, LLC 2014 - 2015
JPMorgan Chase 2006 - 2013
Argent Mortgage March 2005 - April 2006
Wells Fargo Home Mortgage August 2002 - March 2005
Education
Benedictine University 2008 — 2013
Masters of Business Administration
University of Illinois at Urbana-Champaign 1998 — 2002
Bachelor's degree, Sociology
Fay Servicing, LLC August 2014 - Present
Corelogic/ FNMA March 2014 - August 2014
Residential Credit Solutions, Inc November 2012 - September 2013
Bayview Financial 2003 - November 2012
Skills
Mortgage Servicing, Default, Loan Servicing, FHA, Risk Management, Fiserve, LPS Desktop, DTS, Business Objects Data..., FNMA, Loan Origination, Mortgage Banking, Mortgage Lending, Bankruptcy, Foreclosures, Loans, Loss Mitigation, Real Estate, Residential Mortgages, REO
Education
New Mexico State University
Universidad Adventista de Las Antillas
Accounting
Clayton May 2015 - Present
Fay Servicing, LLC March 2014 - July 2015
HSBC May 2012 - December 2013
Clayton Holdings LLC June 2009 - May 2012
Home Loans By U January 2009 - December 2009
Element Funding January 2008 - November 2008
Countrywide Home Loan March 2004 - 2007
HSBC 1995 - 2003
HSBC / Household 1995 - 2003
Skills
Mortgage Lending, Subprime, Credit, Leadership, Loans, Training, Prime, Reverse Mortgages, Underwriting, New Business Development, Mortgage Banking, Loan Origination
Education
Southern Illinois University, Carbondale 1989 — 1994
Evanston Township 1983 — 1990
Fay Servicing, LLC May 2013 - June 2015
Citibank, N.A. June 2012 - May 2013
Bridgeview Bank Group September 2011 - August 2012
First Switzerland Finanical Ltd. October 2007 - August 2011
Diamond Bank April 2007 - September 2007
Skills
Loan Servicing, Business Development, Residential Mortgages, Refinance, FHA financing, Investors, Referrals, Mortgage Servicing, Loan Origination, Finance, Mortgage Underwriting, Investments, Mortgage Marketing, Reverse Mortgages, First Time Home Buyers, Credit, Debt Consolidation, Certified Mortgage..., VA loans, Rates, Investment Properties, Non-Conforming, Funding, Home Equity Loans, Loan Modifications, Loss Mitigation, Sales, Real Estate, Management, Consumer Lending, Portfolio Management, Underwriting, Short Sales, Loans, Mortgage Lending, Outside Sales, FHA, Mortgage Banking, Customer Service, Marketing, CRM, Credit Analysis, Strategic Planning, Negotiation
Education
University of Phoenix 2008 — 2011
BS, Business Management
Lynn University
Interior Architecture
University of Miami
Photocommunications
Fay Servicing, LLC May 2015 - Present
Collegiate Connection August 2014 - January 2015
EXPRESS June 2013 - November 2013
Shupaca November 2012 - November 2012
Hollister Co. June 2012 - August 2012
Skills
Retail, Apparel, Time Management, Customer Service, Fashion, Sales, Teamwork, Visual Merchandising, Microsoft Excel, Window Displays, Styling, Merchandising, Trend Analysis, Trend, Trend Forecasting, Retail Sales, Merchandise Planning, Store Management, Store Operations, Mannequin Styling, Computer Hardware, Digital Imaging, International Relations
Education
Bowling Green State University 2010 — 2014
Bachelors of Science, Apparel Merchandising and Product Developement
Fay Servicing, LLC January 2014 - Present
Fay Servicing, LLC September 2013 - February 2014
Charter One Bank December 2011 - September 2013
Student Success Progam @ St. Xavier University August 2008 - December 2010
Skills
Fluent in Spanish and..., Proficient in Word,..., Proficient in CaseMap,..., PowerPoint, Banking, Data Entry, Customer Service, Microsoft Excel, Microsoft Word, Administrative..., Microsoft Office, Filing, Leadership, Deposits, Research, Cash Management, Teamwork, Office Administration, Outlook, Notary Public, Loans, Credit
Education
Roosevelt University 2011 — 2011
Certificate, ABA-Approved Post Baccalaureate Paralegal Studies Program
Saint Xavier University 2006 — 2010
Bachelor of Arts, Liberal Studies with a concentration in Political Science
Fay Servicing, LLC October 2014 - Present
DePaul University May 2013 - August 2014
Fork the Man Productions LLC November 2013 - May 2014
Forever 21 June 2011 - June 2013
Office of Multicultural Student Success June 2011 - June 2012
Freshman Connection June 2009 - August 2009
Skills
Time Management, Social Media, Social Networking, Customer Service, Public Relations, Retail Sales, Customer Satisfaction, Community Outreach, Communication Skills, Cinema, Personal Branding, Marketing Communications, Latino Marketing, Marketing, Social Media Marketing, Blogging, Facebook
Education
DePaul University 2010 — 2014
Bachelor of Arts (B.A.) Communication Studies/ Public Relations and Advertising, Senior Year
George Washington High School 2006 — 2010
Diploma, IB Diploma Recipient, Top 5 of graduating class
Fay Servicing, LLC August 2014 - Present
ServiceLink, a Black Knight company May 2013 - May 2014
Carlisle and Gallagher Consulting Company January 2012 - September 2012
CoreLogic December 1999 - July 2011
First American Financial Corporation 1999 - 2011
Bank of America June 1986 - August 1999
Skills
Change Management, Managerial Finance, Strategic Planning, Outsourcing, Business Analysis, Leadership, Contract Negotiation, Banking, Call Center, Process Improvement, Performance Management, CRM, Income Statement, Six Sigma, Team Building, New Business Development, Business Planning, Management Consulting, Training, Mortgage Lending, Vendor Management, Business Process..., Financial Analysis, Operations Management, Risk Management, Budgets, Call Centers, Customer Satisfaction, Management, Finance, Program Management, Insurance, Cross-functional Team..., Project Management, BPO, Due Diligence, Executive Management, Mortgage Servicing, P&L Management, Business Process, Strategy, Customer Service, Financial Services, Auditing, Team Management, Loan Servicing, Analysis, Team Leadership, Portfolio Management, Mergers & Acquisitions
Education
Canisius College 1974 — 1989
MBA, Business Administration
Fay Servicing, LLC February 2014 - Present
Wells Fargo October 2011 - November 2013
Bank of America December 2010 - March 2011
Northern Trust October 2010 - December 2010
Heart Financial Services March 2010 - September 2010
HSBC October 2005 - October 2009
Skills
Banking, Loans, Leadership, Sales Management, Customer Service, Customer Satisfaction, Program Management, Coaching, Real Estate, Management, Mortgage Lending, Foreclosures, Mortgage Underwriting, Customer Retention, Project Management, Call Centers, Mortgage Banking, Credit, Risk Management
Education
College of DuPage 2008 — 2009
Business Management
Fay Servicing, LLC January 2014 - Present
Fay Servicing August 2013 - Present
Fay Servicing December 2012 - Present
Quantum Servicing, a Clayton Holdings Company June 2008 - August 2012
Quantum Servicing, a Clayton Holdings Company March 2011 - February 2012
HSBC August 2006 - June 2008
Skills
Loss Mitigation, Mortgage Servicing, Default, Loan Servicing, Real Estate, Short Sales
Education
Hillsborough Community College 1997 — 1999
Business Administration and Management, General
Fashion Institute of Technology 1994 — 1996
Graphic Design
Fay Servicing, LLC January 2014 - Present
Fay Servicing, LLC March 2013 - January 2014
Bank of America July 2012 - March 2013
AMS Servicing, LLC January 2012 - August 2012
AMS Servicing, LLC August 2010 - January 2012
Clarence Pizza Company November 2005 - July 2011
Skills
Customer Service, Excel, Loss Mitigation, Word, Research, Big Picture View, Highly detail oriented
Education
SUNY at Buffalo 2006 — 2010
BA, History
Fay Servicing, LLC June 2015 - Present
Fay Servicing, LLC June 2014 - June 2015
Pierce and Associates September 2013 - June 2014
Pierce & Associates Attorneys at Law, P.C. May 2012 - September 2013
Skills
Vendor Management, Scorecard, Research, IBM AS/400, LPS Desktop, Foreclosures, Loss Mitigation, Bankruptcy, Electronic Payment..., Legal Compliance, Teamwork, Microsoft Excel, Access, PowerPoint, Microsoft Office, Outlook, Microsoft Word, Leadership, Customer Service, German
Education
Illinois Institute of Technology 2007 — 2011
BS, Business Administration and Applied Sciences
Streamwood High School 2003 — 2007
GED
Fay Servicing, LLC 2014 - Present
ServiceLink August 2013 - December 2014
Hilltop Consultants October 2012 - January 2013
REDC 2013 - 2013
Newbold Advisors February 2012 - November 2012
Carlisle and Gallagher October 2011 - January 2012
Dyck Oneal April 2010 - April 2011
None December 2008 - April 2009
Professional Packaging Solutions August 2007 - December 2008
Medtronic 2001 - 2007
Skills
Credit Analysis, Credit Control, Collections Management, Collection Specialist, International Credit..., Collection Analysis, Financial Analysis, Credit Mangement, International Credit..., Credit risk, Mortgage analysis, mortgage audit, Risk Management, Commercial Mortgages, Residential Mortgages, Accounts Receivable, Accounting Analysis, MERS Analysis, Auditing, Analysis, Credit Risk, Management, International Credit, MERS, Credit
Education
University of Rhode Island - College of Business Administration 1980 — 1985
Bachelors, Accounting
Highland High School
Fay Servicing, LLC October 2012 - Present
Pan American Mortgage September 2007 - January 2010
Global Equity Lending June 2004 - September 2007
Skills
Mortgage Lending, Loans, Financial Analysis, Finance, Customer Service, Credit, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Microsoft Office, Sales, Leadership, Training, Small Business, Marketing, Account Management, Team Building, Public Speaking
Education
Northwestern University
Mathematics, Business minor, Mathematics, Finance
Augustana College
Fay Servicing, LLC January 2014 - Present
Deloitte Consulting November 2010 - January 2014
HSBC January 2009 - June 2010
HSBC August 2007 - December 2008
HSBC July 2004 - July 2007
HSBC December 2003 - July 2004
HSBC March 2000 - December 2003
Accenture September 1996 - February 2000
Federal Reserve Board August 1991 - July 1994
Skills
Strategy, Marketing, Financial Services, Customer Service, Risk Management, Banking, Analytics, Financial Analysis, Business Process..., Financial Risk, Management Consulting, Portfolio Management, Financial Modeling, Business Analysis, Credit Risk, Relationship Management, Business Transformation, Business Strategy, Change Management, Credit Cards
Education
The University of Chicago - Booth School of Business 1994 — 1996
MBA, Accounting and Finance
Hobart and William Smith Colleges 1987 — 1991
BA, Economics
PHH Home Loans June 2015 - Present
Fay Mortgage Services December 2014 - Present
Fay Servicing LLC July 2011 - November 2014
Nationstar Mortgage March 2011 - July 2011
Home Services Lending August 2010 - February 2011
Personal Mortgage Group LLC (affiliate of Wells Fargo) March 2010 - August 2010
Coldwell Banker Home Loans April 2004 - March 2010
Resource Trading Group June 2003 - February 2004
Penn State University May 2001 - June 2002
Las Vegas Outlaws December 2000 - March 2001
Skills
Analytics, Organizational..., Credit Risk, Real Estate, Mortgage Lending, Loans, Leadership, Management, Banking, Business Development, Residential Mortgages, Refinance, Portfolio Management, Marketing, Sales, Sales Operations, Loan Origination, Credit, Finance, FHA, Mortgage Banking, Financial Analysis, Strategic Financial...
Education
Penn State University 2001 — 2002
B.S., Business/ Psychology
James Madison University 1993 — 1996
BS, Finance
Syracuse University 1991 — 1993
Accounting
Mt Lebo 1989 — 1991
Fay Servicing, LLC July 2015 - Present
Accretive Health March 2009 - June 2015
Saras America August 2007 - January 2009
ICICI Prudential Life Insurance Company Limited May 2005 - June 2007
Skills
Business Intelligence, Business Architecture, Business Requirements, Business Workflows, Analytical reporting, Security Analysis, Quality Analysis, Gap Analysis, Risk Management, Software Development..., Test Planning and..., Documentation, Customer Relationship..., Project Management
Education
Jawaharlal Nehru Technological University
Bachelor's degree
Fay Servicing, LLC May 2015 - Present
Glamour Closet August 2014 - May 2015
Barneys New York July 2013 - July 2014
Crossroads Trading Co. May 2011 - July 2013
Crocs, Inc November 2010 - May 2011
Skills
Visual Merchandising, Fashion Buying, Styling, Management, Retail, Merchandising, Sales, Training, Apparel, Customer Service, Event Planning, Inventory Control, Analysis, Trend Analysis, Trend Forecasting, Inventory Management, Retail Buying, Sourcing, Store Management, Window Displays, Store Operations, Driving Results, Assortment, Time Management, Luxury Goods, Employee Training, Mannequin Styling, New Store Development, Marketing, Planograms, Textiles, Loss Prevention, Data Analysis, Social Networking, Human Resources, Onboarding, Leadership, Employee Relations, Interviews, Fashion
Education
Roosevelt University 2013 — 2015
Master's degree, Human Resources Management/Personnel Administration, General
Columbia College Chicago 2008 — 2011
Bachelor's degree, Fashion Merchandising
Fay Servicing, LLC August 2015 - Present
Menards April 2014 - February 2015
Lone Star Steakhouse November 2007 - March 2014
Loyola University Chicago December 2012 - March 2013
Skills
Screening, Microsoft Excel, Interviews, PowerPoint, Leadership Development, Organizational..., Time Management, Performance Appraisal, Customer Service, Microsoft Word, New Hire Orientations, HR Consulting, Teamwork
Education
Northern Illinois University 2012 — 2013
Management, Human Resource
Amos Alonzo Stagg High School
Fay Servicing, LLC May 2015 - Present
Rolling Green Country Club May 2014 - Present
Arlington Heights Park District March 2012 - October 2013
Skills
Teamwork, Microsoft Excel, Public Speaking, Leadership, Microsoft Office, Customer Service, Time Management, Critical Thinking, PowerPoint
Education
Baylor University 2014 — 2018
Bachelor's Degree, Business Administration and Management, General
John Hersey High School 2010 — 2014
Fay Servicing, LLC September 2015 - Present
Bank of America January 2013 - September 2015
Navy Federal Credit Union December 2011 - November 2012
Navy Federal Credit Union June 2009 - December 2011
ENG Lending FKA UMG September 2008 - June 2009
Countrywide / Bank Of America April 2003 - August 2008
Countrywide 2003 - 2008
Conseco 1999 - 2003
Skills
Loan Origination, Business Development, Customer Satisfaction, Sales, Communication Training, Revenue Enhancement, Mortgage Lending, Operations Management, Team Building, Leadership, New Business Development, Mergers, Mortgage Banking, Loans, Consumer Lending, Residential Mortgages, Credit, Underwriting, FHA, Credit Analysis, Portfolio Management, Sales Management, Banking, Business Planning, Credit Risk, Customer Service, Executive Management, Finance, Financial Analysis, Management, Negotiation, Refinance, VA loans, FHA financing, Mortgage Underwriting, Risk Management, Strategic Planning, Real Estate, Process Improvement, Investment Properties, Customer Retention
Education
University of New Haven
University of New Haven
Fay Servicing, LLC July 2015 - Present
Skills
REO, Foreclosures, Real Estate, Asset Managment, Valuation, Contract Negotiations, Real Estate Transactions, Investment Properties, Contract Negotiation, Property Management, Real Estate Economics, Disposition, Investors, FHA, Loans, HUD, SFR, Residential Mortgages, New Home Sales, Due Diligence, Real Estate Development, Relocation, Single Family Homes, Residential Homes, Real Estate Financing, Sellers, Finance, Real Property, Investments, Escrow, First Time Home Buyers, Negotiation, Loan Modifications, Asset, Banking, Financial Analysis, Commercial Real Estate, Luxury, Selling, Refinance, Property, Appraisals, Listings, Buyer Representation, Brokerage, Loan Origination, Condos, FHA financing, Risk Management, Title Insurance
Education
Ohio University
Fay Servicing, LLC November 2012 - Present
Museum of Science and Industry May 2010 - March 2015
Logan Museum of Anthropology September 2006 - May 2010
Kohl Children's Museum March 2005 - December 2008
Skills
Museum Collections, Museum Education
Education
Beloit College 2006 — 2010
Bachelor of Arts, Anthropology and Museum Studies
Fay Servicing, LLC August 2015 - Present
BMO Harris Bank October 2010 - August 2015
Skills
Small Business Lending, Lines Of Credit, Commercial Banking, Consumer Lending, Loans, Personal Banking, Credit Analysis, Credit, Retail Banking, Banking, Cross Selling, Finance
Education
Robert Morris College
Fay Servicing, LLC May 2014 - Present
Fay Servicing, LLC July 2013 - May 2014
Henri Bendel January 2013 - July 2013
Skills
Loan Servicing, Foreclosures, Refinance, Finance, Microsoft Office, Adobe Creative Suite, Strategic Financial..., Financial Analysis, Financial Risk, Mortgage Servicing, Residential Mortgages, Mortgage Lending, Credit Analysis, Mortgage Banking, Loan Modifications, Settlement Agreements, Short Sales, Investments, Real Estate, Loss Mitigation, Sales Management, Negotiation, Corporate Communications, Marketing Communications, Counseling Psychology, Portfolio Management, Relationship Management, Programming Languages, Clienteling, Business Strategy, Rehabilitation..., Positive Psychology, Clinical Psychology, Client Development, Solution Selling, Strategic Selling, Market Research, Corporate Branding, Brand Development, Strategic Negotiations, Financial Modeling, Statistical Modeling, Human Factors, Objective-C, C++ Language, SQL, Java, Visual Basic, HTML scripting
Education
University of Iowa 2007 — 2011
Bachelor of Arts (B.A.), Communication Studies; Certificate in Entrepreneurial Management; Human Relations Minor
Wheaton North High School 2003 — 2007
Diploma
Fay Servicing, LLC August 2015 - Present
PennyMac Loan Services, LLC October 2013 - August 2015
Bank of America May 2010 - September 2013
Woodforest National Bank December 2007 - May 2010
Skills
Microsoft Office, Microsoft Word, Outlook, Data Collection, Escrow, Mortgage Banking, Mortgage Servicing, Loan Servicing, Loan Modifications, Mortgage Underwriting, Case Managment, Customer Service, Home Retention, Opening New Accounts, Marketing, 10 Key, Data Entry, Call Centers, Communication Skills, Conflict Resolution, Highly motivated..., Creative Problem Solving, Multi Tasking, Knowledge-hungry Learner, Fast-paced, FHA, Fannie Mae, Spreadsheets, Collections, Forbearance, Bankruptcy, Mediation, Litigation, Loss Mitigation, Documentary Collections, Training
Education
Midway College
Registered Nursing/Registered Nurse
University of Kentucky
Business Administration and Management, General
Rushmore Loan Management Services LLC May 2015 - Present
Fay Servicing, LLC October 2014 - May 2015
MGM Benefits Group July 2014 - September 2014
HUB International November 2013 - July 2014
CoreLogic April 2013 - August 2013
CoreLogic September 2012 - April 2013
CoreLogic October 2010 - September 2012
Skills
Customer Service, Outlook, Process Improvement, Microsoft Office, Leadership, Team Building, Insurance, Banking
Education
El Centro College 2013 — 2016
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Fay Servicing, LLC August 2013 - Present
O’Connell, Tivin, Miller, & Burns, LLC August 2012 - August 2013
You Think Everything’s A Joke Comedy July 2010 - August 2012
Baker & McKenzie April 2005 - July 2010
Kirkland & Ellis LLP June 2003 - April 2004
Skills
Legal Research, Litigation, Westlaw, Legal Writing, Civil Litigation, Trials, Courts, Commercial Litigation, Corporate Law, Intellectual Property, Product Liability, Personal Injury, Document Review
Education
Roosevelt University 2004 — 2005
Paralegal Certificate, Legal Assistant/Paralegal
University of Illinois at Chicago 2000 — 2003
Bachelor of Arts (BA), Criminal Justice and Corrections
Harper College 1997 — 1999
Associate of Arts (A.A.), Communication and Media Studies
Fay Servicing, LLC April 2014 - Present
Dovenmuehle Mortgage April 2013 - April 2014
Oak Trail Family Dental April 2009 - April 2013
Morning Star Homecare, Inc. January 2009 - November 2010
DHL January 1991 - May 2008
Qualitek-Delta Philippines February 1999 - July 2000
Skills
Dentistry, Dental, Oral Surgery, Cosmetic Dentistry, Family Dentistry, Healthcare, Management, Microsoft Office, Customer Service, Time Management, Outlook, Data Entry, Banking, Financial Analysis, Microsoft Word, Sales, PowerPoint, Team Building, Leadership
Education
Elgin Community College 2012 — 2012
Medical Coding and Billing, Medical Insurance Coding Specialist/Coder
Bataan Peninsula State University 1985 — 1990
Bachelor of Science (BS), General Science
Fay Servicing, LLC June 2015 - Present
Kozeny & McCubbin Illinois, LLC November 2014 - June 2015
Central Steel & Wire Co. September 2014 - October 2014
P&A August 2008 - June 2014
Skills
Microsoft Office, Management, Research, Microsoft Excel, Analysis, Public Speaking
Education
Southern Illinois University, Carbondale 2007 — 2009
Mass Communication/Media Studies
Fay Servicing, LLC April 2015 - Present
Mad Dash, Inc. October 2013 - December 2014
Menards July 2012 - January 2013
McDonald's Corporation 2005 - 2008
Skills
Microsoft Office, Customer Service, QuickBooks, Invoicing, Time Management, Peachtree, Account Reconciliation, Accounting, Leadership, Teamwork, Financial Analysis, Plan-O-Grams, Microsoft Powerpoint, Expense Reports, Forecasting, Stocking, Outlook, Data Entry, Financial Accounting, Financial Reporting, Research, Accounts Receivable, Fundraising, Cash Flow, Financial Statements, Critical Thinking, Bookkeeping, Accounts Payable, Journal Entries, Inventory Control, Retail, Filing, Typing, Bank Reconciliation, 10 Key, General Ledger, Cash Management, Communication, MSP - Black Knight, Director Premier, Account Funding, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Illinois at Chicago 2009 — 2013
Bachelor's degree, Accounting
Larkin High School 2007 — 2009
High School, 3.97
St. Edwards High School 2004 — 2007
High School
Legal Services June 2014 - Present
Fay Servicing, LLC July 2011 - May 2014
Pierce and Associates June 2005 - August 2011
Skills
Microsoft Office, LPS Desktop, Vendor Management Skills, Litigation Support, Foreclosures, Default, Asset Management, Management, Project Management, Organizational..., Team Leadership, Loss Mitigation, Litigation, Loans, Trials, LPS
Education
Kaplan University
Associate's Degree, Legal Professions and Studies, 3.7 GPA
University of Illinois at Urbana-Champaign
Pre-Law Studies, Passing - 3.4 GPA
Wells Fargo Home Mortgage March 2015 - Present
Fay Servicing, LLC December 2013 - March 2015
Association House of Chicago March 2011 - February 2012
The Private Bank And Trust Company April 2008 - September 2009
Bank of America July 2005 - April 2008
Chase 1992 - 2005
Skills
conversational French, Spanish, Computer Literate, Banking, Loans, Mortgage Lending, Credit, Investments, Financial Analysis, Portfolio Management, Small Business, Insurance, Microsoft Excel, Customer Service, Risk Management, Finance, Budget, Strategic Planning, Loan Origination, French, Budgets, Non-profits, Underwriting, Coaching, Management
Education
La Sorbonne, France 1989 — 1991
Minor, French
University of Illinois at Chicago 1986 — 1991
Bachelor, Finance and French
Fay Servicing, LLC October 2014 - Present
City of Chicago September 2010 - Present
Wells Fargo Home Mortgage October 2011 - October 2013
Flat Top Grill December 2010 - June 2011
Logan's Roadhouse July 2007 - May 2010
Skills
Restaurants, Event Planning, Restaurant Management, Microsoft Word, Food Service, Social Media, Menu Development, PowerPoint, Food & Beverage, Public Speaking, Microsoft Office, Hospitality, Microsoft Excel, Customer Service, Theatre, Musical Theatre, Improvisation
Education
Second City Conservatory - Chicago 2014 — 2015
Improvisation, Sketch
iO (Formerly the Improv Olympic) 2012 — 2013
Graduate, Improvisation
Illinois State University 2007 — 2010
Bachelor of Arts (B.A.), Theatre/Theater
Prairie State College 2005 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Guaranteed Rate October 2014 - Present
Fay Servicing, LLC March 2014 - September 2014
Guaranteed Rate October 2009 - March 2014
GUARANTEED RATE INC. June 2006 - October 2009
Guaranteed Rate Inc March 2004 - June 2006
Houseldhold Direct - HSBC April 2002 - March 2004
Ameriquest Mortgage Company November 2001 - March 2002
Remingtong International March 2001 - September 2001
Skills
Sales Management, New Business Development, Training, FHA, Mortgage Lending, Loans, Mortgage Banking, Refinance, Credit, Underwriting, VA loans, FHA financing, Residential Mortgages, Loan Origination, First Time Home Buyers, Management, Sales, Team Leadership, Sales Operations, Strategic Leadership, Recruiting
Education
Marquette University 1996 — 2000
Bachelor of Science (BS), Psychology
Fay Servicing, LLC September 2015 - Present
Guaranteed Rate January 2009 - May 2015
Professional Mortgage Partners January 2000 - January 2009
Preferred Mortgage Associates March 1993 - January 2000
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Loan Origination, Team Building
Education
Eastern Illinois University 1987 — 1991
Bachelor's Degree, Political Science -- Speech and Business Communications
Immaculate Conception HS 1983 — 1987
Fay Servicing, LLC April 2015 - Present
Infor June 2012 - April 2015
Illinois State University August 2008 - April 2012
Hyatt Hotels Corporation June 2011 - August 2011
Silver Lake Country Club June 2006 - June 2011
JCPenney November 2006 - February 2008
Skills
Microsoft Office, Business Intelligence, Data Warehousing, Business Analysis, Data Mining, Analytics, Microsoft SQL Server, ERP, Databases, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Problem Solving, Research, Teamwork, Time Management, Data Analysis, Analysis, SQL, Crystal Reports, Forecasting, Strategy
Education
Illinois State University 2008 — 2012
Bachelor of Science, Mathematics
Illinois State University 2008 — 2012
Minor, Business Administration
Building Better Communities January 2008 - Present
Fay Servicing, LLC August 2013 - December 2013
Serrino Trading November 2007 - December 2008
Bank of America August 2007 - November 2007
Merrill Lynch December 2004 - August 2007
Education
Governors State University 2010 — 2014
Bachelor's degree, Business Administration and Management, General
Georgia State University 2004 — 2007
Criminal Justice and Corrections
Homewood Flossmoor High School 1997 — 2001
Diploma
Ace Hardware April 2015 - Present
Fay Servicing, LLC June 2014 - April 2015
Accretive Health January 2014 - June 2014
COUNTRY Financial® May 2013 - September 2013
Allstate August 2012 - April 2013
Northwestern University February 2012 - August 2012
VML October 2011 - February 2012
SoloCup April 2011 - September 2011
Guaranty Bank FSB June 2010 - April 2011
Children's Memorial Hospital January 2008 - January 2010
Skills
SharePoint, Project Management, SharePoint Designer, Microsoft Office..., Business Strategy, Business Analysis, Marketing, Marketing Strategy, Marketing Communications, Graphic Design, Experienced Trainer, Information Architecture, Healthcare Information..., Information Technology, Information Security, Information Security..., Active Directory..., Microsoft SQL Server, Taxonomy, Metadata, Metadata Management, Metadata Standards, Metadata Modeling, Corporate Governance, Project Governance, Data Governance, Information Governance, New Business Development, Software Development, Document Management, Document Lifecycle..., Content Management, Content Strategy, Branded Content, Web Content Management, Web Content, Strategic Planning, Management Consulting, Team Management, Change Management, System Deployment, Portals, Active Directory, Governance, Consulting, Business Intelligence, SharePoint Server
Education
Michigan State University 1989 — 1996
Bachelor of Science (B.S.), Analytical and Organic Chemistry Chemical Engineering
Buffalo Grove High School 1985 — 1989
Diploma, Concentration on Science and Fine Arts
Fay Servicing, LLC January 2015 - July 2015
First United Bank August 2014 - December 2014
Capital One Home Loans March 2013 - July 2014
Bank of America March 2003 - July 2011
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Access, Risk Management, Banking, Management, Mortgage Banking, Leadership, Business Analysis
Education
Collin County Community College
Business Administration and Management, General
Rolling Meadows High School
Fay Servicing, LLC May 2014 - Present
American Portfolio Mortgage October 2013 - May 2014
Skills
Marketing, Licensed to Sell..., Mortgage Lending, Residential Mortgages, NMLS Licensed, Fixed Rate Mortgages, Microsoft Office, Bank Reconciliation, G/L Reconciliations, Office Administration, Cold Calling, FHA, Mortgage Banking, Customer Service, PowerPoint, Microsoft Word
Education
Eastern Illinois University 2008 — 2012
Bachelor of Arts (B.A.), Corporate Communications
Homewood-Flossmoor High School 2004 — 2008
FactSet Research Systems, Inc. January 2004 - Present
Fay Servicing, LLC 2015 - 2015
Fay Servicing, LLC 2015 - 2015
Fay Servicing, LLC 2015 - 2015
Derivative Solutions, Inc (acquired by FactSet in 2005) January 2004 - July 2005
USF Technology Services (US Freightways) January 2002 - December 2003
NetGov.com 1999 - 2001
Konami of America, Inc 1994 - 1999
System Software Associates, Inc 1987 - 1994
Hartford Insurance Company of America 1982 - 1987
Skills
Talent Acquisition, Recruiting, College Recruiting, Employee Relations, Management, Human Resources, Onboarding, Performance Management, Employee Engagement, Applicant Tracking..., Organizational..., Employment Law, Benefits Negotiation, HR Policies, Employee Training, Legal Compliance, Compensation & Benefit, Mergers & Acquisitions, Executive Development, Development Of Employees, Facilities Management, Lease Negotiations, Outplacement, Employment Contracts, Employee Handbooks, Employment Practices..., Employment..., Employment Legislation, Employment Law..., Employee Benefits, Employee Management, Organizational..., Employment-based..., Immigration Issues, Compensation & Benefits
Education
DePaul University
Bachelor of Science (BS), Business Administration and Management, General
Northwestern University
Psychology
Fay Servicing, LLC September 2013 - Present
Morgan Stanley July 2012 - July 2013
ING Financial Partners, Inc January 2012 - June 2012
Target Brands, Inc September 2011 - January 2012
Syracuse University, E.S. Bird Library May 2010 - May 2011
University Food Services January 2008 - May 2009
Bankers Life and Casualty May 2008 - August 2008
Sweet Occasions & More June 2007 - August 2008
Express, Limited Brand Co August 2006 - March 2007
Skills
Customer Service, Microsoft Excel, Sales
Education
Maxwell School of Citizenship & Public Affairs, Syracuse University 2007 — 2011
Bachelor of Arts, Economics
Syracuse University 2007 — 2011
Bachelor of Arts, Spanish Language, Literature
Wells Fargo April 2014 - Present
Fay Servicing, LLC October 2013 - March 2014
Wells Fargo November 2012 - October 2013
Wells Fargo January 2012 - November 2012
Aflac June 2011 - January 2012
Drake University August 2010 - May 2011
Des Moines Buccaneers May 2010 - April 2011
TMone May 2009 - August 2009
Hotcourses January 2009 - May 2009
Hotcourses 2009 - 2009
Education
Drake University 2007 — 2011
Drake University CBPA 2007 — 2011
Business Marketing & Management
University of London Central College British
Fay Servicing, LLC December 2014 - Present
Fay Servicing, LLC July 2013 - December 2014
BJB Properties, LLC June 2008 - June 2013
Skills
Real Estate, Mortgage Servicing, REO, Loss Mitigation, Negotiation, Sales, Loan Servicing, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Team Building, Event Planning, Basketball, Customer Service, Loans, Leadership
Education
Illinois Institute of Technology 2013 — 2016
Master’s Degree, Public Administration, 3.65 Cumulative GPA
Lewis University 2011 — 2013
Bachelor's Degree, Criminal/Social Justice
CME Group August 2015 - Present
Fay Servicing, LLC February 2015 - August 2015
Fay Servicing, LLC May 2014 - February 2015
Guaranteed Rate October 2012 - May 2014
JPMorgan Chase August 2008 - September 2012
Spectrum Global Fund Administration September 2007 - March 2008
Skills
Banking, Mortgage Lending, Sales, Loans, Microsoft Office, Licensing, Underwriting, Customer Service, Administration, CRM, Credit, Lines Of Credit, Fannie Mae, FHA financing, Residential Mortgages, Mortgage Banking, Jumbo Mortgage, Cross Selling, Cold Calling, HARP Loans, Customer Acquisition, Customer Engagement, Analysis, Financial Services, Loan Origination, Refinance, Microsoft Excel, PowerPoint, FHA, Microsoft Access
Education
Quinlan School of Business, Loyola University Chicago 2015 — 2016
Master of Business Administration (M.B.A.), Finance
DePaul University 2004 — 2009
Bachelor's Degree, Economics
DePaul University 2004 — 2009
Bachelor's Degree, Finance
Fay Servicing, LLC March 2015 - Present
Nationstar Mortgage April 2014 - March 2015
Nationstar Mortgage July 2012 - April 2014
Nationstar Mortgage September 2011 - July 2012
Skills
Financial Analysis, Mortgage Lending, Mortgage Banking, Bankruptcy, Chapter 7 & 13, Loan Modifications, Quality Assurance, Legal Documents, Risk Management, Portfolio Management, Financial Modeling, Asset Management, Loss Mitigation, Notary Public, Loans
Education
The University of Texas at Dallas 2008 — 2011
bachelor of science, Business Administration
University of Oklahoma
Fay Servicing, LLC August 2015 - Present
Oz Park Baseball Association 2009 - Present
Blue Cross and Blue Shield Association March 2014 - August 2015
Siegel Data Management February 2003 - August 2015
Bottom Line Metrics, a subsidiary of Siegel Data Management June 2010 - 2013
Citadel Investment Group 2001 - 2003
Stafford Trading 1998 - 2001
Stafford Trading 1996 - 1998
GMI Software 1991 - 1996
Skills
Enterprise Architecture, Business Intelligence, Database Design, Analytics, Requirements Analysis, Business Continuity..., Derivatives, IT Strategy, Equities, Risk Management, Trading, SDLC, Architecture, Business Analysis, Software Development, Financial Services, Entrepreneurship, Strategy, Financial Markets, CRM, Leadership, Management, Data Warehousing, Process Improvement, Management Consulting, Start-ups, Product Management, Web Applications, Databases, Business Process, Options, E-commerce, Trading Systems, SQL, Electronic Trading, Analysis, SaaS, Enterprise Software, Security, Data Modeling, Business Process..., Integration, Executive Management, Cloud Computing, Venture Capital, Strategic Partnerships, Unix, Consulting, Architectures
Education
University of Michigan 1987 — 1990
BGS, Business, Psychology, Communications
Michigan State University 1983 — 1986
N/A, Psychology, Communications
Old Town School of Folk Music 2000 — 2012
Fay Servicing, LLC August 2013 - Present
Fay Servicing, LLC July 2009 - August 2013
HSBC October 2004 - May 2009
HSBC March 2001 - September 2004
HSBC August 1999 - February 2001
Skills
Direct Marketing, Product Management, Cross-functional Team..., E-commerce, Web Strategy, Marketing Strategy, Online Marketing, Business Development, Strategy, Analytics, Financial Services, CRM, Segmentation, Marketing, Business Strategy, Project Management, Multi-channel Marketing, Product Development, Lead Generation, Leadership, Customer Acquisition, Sales
Education
University of Michigan 1993 — 1997
B.A., Economics, French
Fay Servicing, LLC July 2015 - Present
Fay Servicing, LLC October 2013 - Present
Fay Servicing, LLC February 2012 - September 2013
ARCHIPELAGO LEARNING - EDUCATIONCITY March 2011 - January 2012
ARCHIPELAGO LEARNING - EDUCATIONCITY May 2010 - March 2011
PrimeLending January 2007 - April 2010
Illinois Mortgage Funding January 2006 - January 2007
Illinois Mortgage Funding January 2005 - January 2006
Skills
Sales, New Business Development, CRM, Marketing Strategy, Selling, Leadership, Marketing, Sales Operations, Forecasting, Management, Training, Customer Service, Mortgage Lending, Coaching, Cold Calling, Sales Management, FHA, Loans, Mortgage Banking, Refinance, Account Management, B2B, Banking, Business Development, Contract Negotiation, Credit, Customer Retention, Customer Satisfaction, Direct Sales, Finance, Insurance, Loan Origination, Negotiation, Networking, Real Estate, Sales Presentations, Sales Process, Salesforce.com, Solution Selling, Strategic Planning, Team Leadership, Time Management
Education
DePaul University 2000 — 2004
BS
BENET ACADEMY 1995 — 1999
Fay Mortgage Services July 2015 - Present
Fay Servicing, LLC February 2011 - July 2015
Countrywide Home Loans - Bank of America July 2003 - December 2008
Household International / HSBC September 2002 - July 2003
Household International June 2000 - September 2002
Banc One Financial Services, Bank One Corp February 1997 - May 2000
Skills
Change Management, Mortgage Lending, Leadership Development, Leadership, Risk Management, Management, Strategic Planning, Operations Management, Loss Mitigation, Refinance, Residential Mortgages, Strategy, Banking, Loan Origination, Credit, Underwriting, Portfolio Management, Loans, Loan Servicing, Sales, Finance, Financial Services, FHA, Real Estate, Mortgage Banking, Customer Service, Consumer Lending
Education
Northwestern University 1988 — 1993
Fay Servicing, LLC March 2014 - Present
Fay Servicing March 2008 - March 2014
Countrywide Full Spectrum Lending March 2004 - November 2007
Skills
Mortgage Servicing, Loans, Mortgage Lending, Real Estate, Mortgage Banking, Loan Servicing, Residential Mortgages, Banking, Fixed Income, Loan Origination, Team Building, Credit, Customer Service, FHA, Leadership, Management, Operations Management, Process Improvement, Refinance, Risk Management, Sales
Education
Ohio University 1997 — 2001
Discover Financial Services September 2013 - Present
Fay Servicing, LLC 2014 - 2014
Retreat Capital Management, Inc. February 2013 - May 2013
Bank of America June 2011 - January 2013
Saxon Mortgage Servicing, Inc (a Morgan Stanley Company) July 2010 - May 2011
Zenta March 2010 - April 2010
Morgan Stanley U.S. Residential Mortgage/Saxon May 2008 - March 2010
Morgan Stanley 1986 - 2008
Morgan Stanley Credit Corporation 1986 - 2008
Skills
Loan Servicing, Loan Modifications, Foreclosures, Home Affordable..., HAFA, Financial Services, Mortgage Servicing, Loss Mitigation, Credit, Banking, Portfolio Management, Loans, Business Process..., Business Analysis, Mortgage Lending, Risk Management, Analysis, Underwriting, Call Centers, Default, Business Process, Management, Loan Origination, Credit Risk, Mortgage Banking, Credit Analysis, Residential Mortgages
Education
Kennesaw State University 1981 — 1985
Bachelor of Business Administration (B.B.A.), Economics/Finance
Sorbonne University - France 1981 — 1981
French Language and Culture - Summer Program 1981
People Shine Recruiting, LLC December 2014 - Present
People Shine Recruiting LLC 2014 - 2015
Eclectic Salon and Spa 2012 - 2015
Fay Servicing, LLC June 2014 - November 2014
Bank of America September 2012 - June 2014
Getting To Sold LLC June 2009 - September 2012
HSBC December 2001 - July 2009
HSBC 2001 - 2008
HSBC August 2005 - November 2007
HSBC September 2003 - August 2005
Skills
Mortgage Lending, Credit, Funding, Portfolio Management, Loss Mitigation, Investments, Financial Analysis, Financial Risk, Loans, Loan Origination, Leadership, Management, Process Improvement, Training, Sales, Analysis, Financial Services, Banking, Strategic Planning, Underwriting, Credit Analysis, Customer Service, Relationship Management, Risk Management, Mortgage Banking, Consumer Lending, Retail Banking, Time Management, Residential Mortgages, Finance, Strategic Financial..., Refinance, Credit Cards, Cross Selling, Loan Servicing, Mortgage Servicing, Call Centers, FHA, Team Building, Team Leadership, Recruiting, Building Relationships, Coaching, Sales Management, Credit Risk
Education
University of Aesthetics-Downers Grove 2011 — 2012
Aesthetics Certificate, Aesthetician/Esthetician and Skin Care Specialist
Columbia College Chicago 1998 — 2004
Bachelor of Arts (B.A.), Radio and Television
Fay Servicing, LLC October 2013 - Present
Guaranteed Rate January 2013 - October 2013
Skills
Mortgage Lending, ARM, Refinance, FHA, Finance, Low Rates, Customer Service, Residential Mortgages, Jumbo Mortgage, 203K, Loans, First Time Home Buyers, Investments, Financial Analysis, Banking
Education
Chicago State University
Fay Servicing, LLC July 2013 - Present
Fay Servicing, LLC September 2008 - June 2013
Bronner Group October 2007 - September 2008
Countrywide Full Spectrum Lending July 2006 - October 2007
Skills
Mortgage Lending, Project Management, Loans, Financial Analysis, Business Process..., Financial Reporting, Finance, Risk Management, Management, Banking, Real Estate, Portfolio Management, Due Diligence, Strategic Financial..., Financial Modeling, Mortgage Banking, Strategic Planning, Leadership, Series 7, Negotiation, Credit, Valuation
Education
University of Illinois at Urbana-Champaign - College of Business 2001 — 2005
Bachelor of Science (B.S.), Marketing
Genesis Hospice Volunteer June 2015 - Present
Fay Servicing, LLC August 2008 - June 2009
Countrywide Full Spectrum Lending May 2006 - August 2008
CareerBuilder.com January 2006 - May 2006
Skills
Mortgage Banking, Mortgage Lending, Negotiation, Loans, Credit, Loan Origination, Banking, Financial Analysis, Sales, Customer Service, Leadership, Sales Management, Credit Analysis, Strategic Planning, FHA
Education
Purdue University Calumet 2014 — 2015
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Waubonsee Community College 2010 — 2014
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Central Michigan University 2001 — 2005
Bachelor of Science (B.S.), Sociology
Fay Servicing, LLC June 2014 - Present
Sun-Times Media August 2007 - June 2014
KeyBank October 1997 - August 2005
Draw Enterprises October 1993 - October 1997
Skills
Microsoft SQL Server, Access, Oracle, Analysis, Business Intelligence, SQL, PL/SQL, Visual Basic, Crystal Reports, Microsoft Office, Databases, Data Analysis, FoxPro, XML, Software Documentation, SQL Server, MS Office Suite, Process Improvement, ETL, SSIS, Reporting & Analysis, Integration, Data Warehousing
Education
Loyola University of Chicago 1985 — 1989
BS, Accounting
Zeller Realty Group August 2015 - Present
Fay Servicing, LLC May 2014 - February 2015
Dovenmuehle Mortgage, Inc. October 2011 - May 2014
Marmont Farm, LLC December 2009 - October 2011
Netronix Corp/eShow November 2008 - December 2009
Wal-Mart November 2006 - November 2008
Polsinelli Shalton Welte Suelthaus PC December 2005 - October 2006
Larson & Nierling July 2004 - June 2005
Shapiro & Kreisman July 2002 - July 2004
Adecco March 2001 - July 2002
Skills
Outlook, Wordperfect, PowerPoint, Westlaw, Event Planning, Photoshop, Microsoft Word, Time Management, Management, Microsoft Excel, Litigation, Legal Assistance, Event Management
Education
Roosevelt University 2000 — 2001
Certificate, Paralegal
Western Illinois University 1993 — 1995
B.A., Theatre/English Literature
Harper College 1989 — 1992
A.A., Theatre/English Literature
Fay Servicing, LLC November 2010 - Present
Skills
Customer Service, Finance, Sales, Credit Analysis, Management, Financial Analysis, Loan Origination, Route Sales, Collections, Portfolio Management, Short Sales, Relocation Advice, Foreclosures, Loan Servicing, Loan Modifications, Credit Appraisals
Education
Ripon College
Fay Servicing, LLC March 2015 - Present
Skills
Customer Relations, Financial Analysis, Quality Assurance, Project Management, Non-profits, Risk Management, Negotiation, Loans, Credit, Underwriting, Mortgage Lending, Loss Mitigation, Customer Service, Budgets, Microsoft Office, Foreclosures, Loan Servicing, Real Estate, Analysis, Community Outreach, Leadership, Management, Sales, Finance, Training, Marketing, Nonprofits, Business Development
Education
University of Phoenix 2007 — 2009
MBA, Business Management
Northern Illinois University 1996 — 2001
Bachelor of Science, Biological Sciences
Coldwell Banker Residential Brokerage March 2014 - Present
Fay Servicing, LLC August 2013 - February 2014
Chase April 2010 - September 2013
Skills
Real Estate, Customer Satisfaction, Giving Back, Accounts Payable, Small Business, Foreclosures, Real Estate Transactions, Sales, Banking, Investors, VA Loans, First Time Home Buyers, Customer Service, Finance, FHA, Mortgage Banking, REO, Credit, Residential Homes, Investment Properties, Short Sales, Refinance
Education
University of Alabama at Birmingham 1997 — 1998
Biology, General
Fay Servicing, LLC March 2014 - Present
Fay Servicing, LLC April 2013 - March 2014
Fay Servicing May 2011 - April 2013
Bansley & Kiener, LLP December 2010 - April 2011
Skills
Financial Analysis, Banking, Loans, Mortgage Lending, Microsoft Excel, Credit, Finance, Strategic Financial..., Data Analysis, Process Improvement, Financial Reporting, Leadership, Mortgage Banking, Loan Servicing, Microsoft Office, Portfolio Management
Education
Dominican University 2008 — 2011
Bachelor of Arts (BA), Accounting
Boston Barricade Company August 2015 - Present
Fay Servicing, LLC April 2014 - August 2015
Dovenmuehle Mortgage August 2012 - April 2014
Walgreens May 2006 - July 2012
The Brickman Group May 2011 - August 2011
Christian Friendliness Camp May 2009 - August 2009
Skills
Management, Sales, Customer Service, Integrated Marketing, Marketing Research, Cashiering, Data Entry, Customer Satisfaction, Inventory Management, Retail, Time Management, Loss Prevention, Telephone Skills, Merchandising, Inventory Control, Store Management
Education
Illinois State University 2007 — 2011
Bachelor of Science (BS), Marketing/Marketing Management, General
Illinois State University - College of Business 2007 — 2011
Bachelor of Science, Integrated Marketing Communications
Illinois State University, Normal 2007 — 2011
Bachelor of Science, Business Administration; Marketing - Integrated Marketing Communication
Fay Servicing, LLC 2014 - Present
Skills
Competitive Analysis, Sales Management, Finance, Cross Selling, Mortgage Lending, Consumer Lending, Small Business Lending, Telephone Skills, Income Properties, Government Loans, Refinance, FHA, Marketing, Banking, Loans, Credit, Credit Analysis, Leadership, Loan Origination, Sales, Portfolio Management
Education
DeVry University 2000 — 2002
BA, Web Design
Illinois Institute of Technology Stuart School of Business 1989 — 1990
Graduate Level Coursework, Marketing
Lake Forest College 1983 — 1987
Bachelors of Arts (BA), History
Trinty Pawling 1981 — 1983
High School Dipomla
Fay School 1979 — 1980
Fay Servicing, LLC July 2015 - Present
Nationstar Mortgage January 2013 - June 2015
Nationstar Mortgage November 2011 - December 2011
MetLife Home Loans June 2008 - November 2011
EMC Mortgage/JP Morgan Chase 1993 - 2009
Bear Stearns 1993 - 2008
Skills
Outlook, Mortgage Banking, Loans, Process Improvement, Loan Servicing, Mortgage Servicing, Team Building, Mortgage Lending, Loss Mitigation, Finance, Residential Mortgages, Loan Origination, Default, FHA, Credit
Education
Northlake Junior College 1992 — 1993
Mortgage Banking
Eastern Illinois University 1981 — 1983
EY September 2014 - Present
Fay Servicing, LLC December 2013 - August 2014
VYBRANZ September 2013 - December 2013
Lonestar Auto Transport July 2013 - October 2013
Ernst & Young January 2013 - March 2013
Vail & Knauth, LLP June 2011 - August 2012
Collin County Community College August 2008 - May 2011
Notary's Business April 2004 - August 2008
Skills
Excel, Microsoft Office, Accounting, Word, PowerPoint, Microsoft Excel, Financial Accounting, QuickBooks, Auditing, Access
Education
The University of Texas at Dallas - School of Management 2013 — 2014
Master's degree, Accounting
The University of Texas at Dallas - School of Management 2011 — 2013
Bachelor of Science (BS), Accounting, 3.3 GPA
Collin County Community College 2008 — 2011
Associate of Science (AS), Business, 3.6 GPA
Fay Servicing, LLC May 2015 - Present
Briggs Capital Holdings, LLC September 2013 - January 2015
Fannie Mae March 2010 - May 2012
Skills
Loans, Mortgage Banking, Contract Negotiation, Asset Management, Portfolio Management, Leadership, Real Estate, REO, Investment Properties, Foreclosures, Customer Service, Investors, Negotiation, Residential Homes, Mortgage Lending
Education
Stephen F. Austin State University 1985 — 1989
BBA, Marketing
Stephen F. Austin State University 1985 — 1989
BBA, Marketing
Fay Servicing, LLC February 2014 - Present
Jewel Food Stores October 2013 - December 2013
Jewel Food Stores August 2013 - October 2013
Skills
Mortgage Lending, Loans, Banking, Credit, Insurance, Financial Analysis, Sales, Mortgage Banking, Sales Management, Strategic Financial..., Account Management, Portfolio Management
Education
Edward Waters College
Fay Servicing, LLC August 2013 - Present
jewel-osco May 2005 - September 2013
Dovenmuehle Mortgage June 2012 - August 2013
Skills
Customer Service, Microsoft Office, Microsoft Word, Time Management, Outlook, PowerPoint, Data Entry, Microsoft Excel, Teamwork, Research, Banking, Sales, Training, Team Building, Loans, Financial Analysis, Cashiering, SPSS, Cash Register, Critical Thinking, Mortgage Servicing
Education
Northern Illinois University 2009 — 2012
Bachelor of Arts (BA), Psychology
College of Lake County 2007 — 2008
General Studies
Fay Servicing, LLC May 2014 - Present
First Citizens Bank September 2012 - May 2014
Quantum Servicing, a Clayton Holdings Company February 2012 - June 2012
Accredited Home Lenders/Vericrest Financial February 2001 - February 2012
SPFS/Bank of America January 1993 - May 1999
HomeFed Bank May 1991 - January 1993
Great American Bank October 1990 - May 1991
Resolution Trust Corporation/FDIC February 1988 - October 1990
Skills
Portfolio Management, Loans, REO, Management, Sellers, Foreclosures, Loan Servicing, Valuation, Investment Properties, Sales, Loan Origination, Loss Mitigation, Mortgage Lending, Negotiation, Disposition, FHA, Real Estate, Mortgage Servicing, Mergers & Acquisitions, Mortgage Banking
Education
San Diego State University-California State University 1984 — 1988
Bachelor's degree, Public Administration