Experience
Harley Davidson Financial Services  October 2008 - Present
SourceCorp  November 2003 - October 2008
MetaSolv Software  March 2000 - November 2003

Skills
SDLC, Quality Assurance, Requirements Analysis, VBScript, Quality Center, QTP, Test Planning, Integration, SharePoint, SQL, Process Improvement, Business Analysis, Visual Basic, LoadRunner, PMM, SQL Server Reporting..., VB .NET, Microsoft SQL Server, Requirements Gathering, Testing, User Acceptance Testing, Regression Testing, Test Automation, Software Development, Vendor Management

Education
Texas A&M University   1992 — 1996
Engineer’s Degree, Chemical Engineering

Experience
Harley-Davidson Financial Services   July 2006 - Present
Honda Financial Services  1998 - 2004

Education
Texas State University   1992 — 1996
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration

Experience
Koch Business Solutions (KBS)   July 2014 - Present
Georgia-Pacific LLC  January 2011 - July 2014
Newell Rubbermaid  September 2009 - December 2010
Owens Corning  July 2007 - April 2009
Owens Corning  2006 - 2007
Owens Corning  2004 - 2006
Owens Corning  2001 - 2004
Owens Corning  1999 - 2001
Harley Davidson Financial Services  1988 - 1999

Skills
Sarbanes-Oxley Act, Forecasting, Budgets, Process Improvement, Cross-functional Team..., Financial Modeling, Change Management, Six Sigma, Analysis, Lean Manufacturing, Internal Controls, SAP, Kaizen, Financial Analysis, Inventory Management, Finance, Financial Reporting, Managerial Finance, Strategy, Business Analysis, Business Process..., Cost Accounting, Pricing, Variance Analysis, Mergers & Acquisitions, Business Process, Program Management, Supply Chain Management, Management, Leadership

Education
University of Texas at Dallas - Naveen Jindal School of Management   1993 — 1996
MBA

The University of Kansas   1983 — 1987

Shawnee Mission North High School   1980 — 1983

Experience
Harley-Davidson Financial Services   November 2014 - Present
University of Nevada Reno  2013 - 2014

Skills
Customer Service, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Event Planning, Higher Education, Leadership, Public Speaking, Research, Social Media, Teaching

Education
University of Nevada-Reno
Accounting

Experience
Venetian Sun Massage   April 2015 - Present
Self Employed Massage Therapist  December 2013 - Present
Self Employed-Fine Arts  October 2012 - Present
self employed  October 2012 - Present
IT consultant Self Employed  October 2012 - Present
Hands on Approach School of Massage Therapy   May 2013 - December 2013
Harley-Davidson Financial Services   April 2012 - October 2012
imc2  March 2011 - March 2012
imc²  August 2007 - March 2012
ISD  February 2006 - August 2007

Skills
Quality Assurance, Quality Center, Testing, Test Automation, Test Planning, Manual Testing, Software Quality..., Mobile Applications, Usability Testing, User Acceptance Testing, Test Cases, Mobile Devices, Collaboration, Teaming, Creativity, Software Documentation, Deep Tissue Massage, Therapeutic Massage, Body Massage, Performing Arts, Visual Arts, Art, Singing, Vocals, Vocalist, Dance, Painting, Contemporary Dance, Belly Dance, Modern Dance, Hip-Hop Dance, Jazz Dance, Backing Vocals, Acting, Voice Acting, Public Speaking, Graphic Design, Web Design, Able To Multi-task, Documentation, Creative Solutions, Team Leadership, Training & Development, Test Management, Cross-functional..., Load Testing, Performance Testing, QA Automation, HP Quality Center

Education
Hands on Approach   2013 — 2013
Graduate Certificate, Massage Therapy/Therapeutic Massage

Defense Language Institute Foreign Language Center   1996 — 1998
Language Certification for Mandarin Chinese, Defense Language Institute Foreign Language Center

The University of Texas at Austin   1995 — 1996
n/a, Electrical Engineering

University of North Texas   1993 — 1995
GED, Texas Academy of Math and Science

Experience
Go Health  September 2013 - Present
Kaplan University  February 2011 - June 2012
Harley-Davidson Financial Services   November 2008 - January 2010
Citi Bank  June 2005 - November 2008

Skills
Higher Education, Student Financial Aid, Student Affairs, Adult Education, CampusVue, Educational Leadership, Teaching, Career Counseling, Public Speaking, Research, Student Development, Training, Coaching, Collections, Admissions, Call Centers, Insurance, Leadership Development, Passion for Helping..., Student Recruiting, Youth Mentoring, Process Improvement, Team Building, Microsoft Excel, Customer Service

Education
Triton College   1992 — 1994
Pursued A.A.S., Hospitality Administration/Management

Oak Park River Forest High School   1984 — 1988
High School Diploma, General Studies

Experience
Rick Yarnall Trustee   October 2006 - Present
Rick Yarnall Trustee   February 2004 - September 2006
Enterprise Rent-A-Car  June 2003 - December 2003
NV Mortgage   September 2002 - January 2003
Harley-Davidson Financial Services   January 2002 - September 2002
United States Marine Corps  February 1994 - February 1998

Skills
Management, Payroll, Human Resources, Budgets, Interviews, Accounting, Employee Benefits, Financial Analysis, Financial Reporting, Forecasting, Microsoft Excel, Auditing, Microsoft Office, Microsoft Word, PowerPoint, Access

Education
UNLV   2009 — 2011
Master of Business Administration (MBA), New Venture

University of Nevada-Reno   2000 — 2003
Bachelor of Science (BS), Finance, General

Experience
Harley-Davidson Financial Services   September 2014 - Present
MindSpring Partners LLC  2013 - Present
Anqor Media Group   October 2013 - June 2014
Tria Adelfi LLC.   June 2011 - August 2012

Skills
Spreadsheets, Administrative..., Accounts Payable, Data Entry, File Management, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Publisher, Online Research, Public Relations, Event Planning, Press Releases, Social Media, Facebook, Social Media Marketing, Critical Thinking, Data Analysis, Research, Customer Service, Social Networking

Education
Tougaloo College   2009 — 2013
BA, Economics with Emphasis in Business Administration

Experience
Discover Financial Services  May 2013 - Present
Discover Financial Services  June 2010 - May 2013
Harley-Davidson Financial Services   March 2009 - June 2010
Capital One Auto Finance  January 2008 - December 2008
Capital One  September 2007 - January 2008
Capital One  August 2005 - September 2007
Capital One  September 2003 - August 2005
Capital One  December 2002 - September 2003
Capital One  August 2001 - December 2002
Capital One  March 2000 - August 2001

Education
The George Washington University - School of Business   1997 — 1999
MBA

University of Alabama   1987 — 1991
BS, Corporate Finance and Investment Mgmt

Experience
Harley-Davidson Financial Services   April 2009 - December 2012
Westlake Christian Academy  2003 - 2012
United Airlines  June 2004 - February 2008
SkyTECH Solutions LLC  2006 - 2008
Pactiv  January 2002 - June 2004
Whirlpool Corporation  September 1991 - December 2001
GE Capital  May 1981 - August 1991

Skills
Executive Leadership..., CIO, Information Technology, Information Services, Project Management, Supply Chain IT, Risk Management, Business Strategy Design, Strategy Implementation, Strategy Execution, Leading..., Building Teams, IT Strategy, Program Management, Vendor Management, Process Improvement, Call Center Management, Competency Management, Portfolio Optimization, IT Portfolio Management, IT Governance

Education
University of Bridgeport   1980 — 1981
Computer Applications & Information Systems

University of Southern California   1979 — 1979
Computer Science

Champlain C.E.G.E.P   1977 — 1979
D.E.C., Health Sciences

Experience
Accenture  December 2013 - Present
Accenture  November 2012 - November 2013
Accenture  April 2009 - November 2012
Irwin Home Equity  November 1999 - April 2009
Citizens Mortgage  August 1998 - November 1999
Harley Davidson Financial Services  February 1996 - August 1998

Skills
Vendor Management, Process Improvement, Outsourcing, Quality Assurance, Business Analysis, Change Management, Business Process..., Risk Management, Project Management, SDLC, Program Management, Management, Cross-functional Team..., Operations Management, Disaster Recovery, Leadership, CRM, Business Process, Forecasting, Strategy, Training, Service Delivery, Finance, BPO, PMO, Executive Management, Offshoring, Business Transformation, Business Process...

Education
University of Nevada-Reno

Experience
Harley-Davidson Financial Services   March 2015 - Present
Federal Reserve Bank of Chicago  October 2014 - March 2015
Federal Reserve System  April 2004 - October 2014
Valtech  2000 - 2004
Motorola Semiconductor  1998 - 2000

Skills
Root Cause Analysis, Java, Process Improvement, Software Development, Testing, Enterprise Architecture, Agile Methodologies, Spring, Java Enterprise Edition, UML, Requirements Analysis, SQL, Database Design, XML, Business Analysis, Websphere, JMS, Ant, Scrum, Architecture, Test Driven Development, Tomcat, Integration, Unix, Struts, JBoss Application Server, Weblogic, Oracle, Microsoft SQL Server, OOAD, Eclipse, Linux, Software Engineering, Cloud Computing, Performance Testing, Data Migration, Performance Analysis, SOAP, Hibernate, Maven, REST, Architectures, Web Services, SOA, WebSphere Application..., JSP, Software Design, SDLC, Subversion, Enterprise Software

Education
Texas A&M University   1993 — 1998
B.S., Computer Engineering

Experience
Mode De Faire   January 2012 - August 2014
IBM  August 2010 - August 2012
Hunter Financial Group  2009 - 2010
M and M Contractor Supply   December 2007 - June 2008
Harley Davidson Financial Services  2008 - 2008
JPMorgan Chase  December 2006 - December 2007

Skills
French, Japanese, Japanese culture, German, Salesforce.com, Solution Selling, SaaS, French Culture, Virtualization, Social Marketing, Social Skills, Customer Service, Customer Engagement, Project Management, Event Management, Digital Marketing, Digital Media, Digital Strategy, Fashion Buying, Fashion Blogging, Marketing Strategy, Data Center, CRM, Sales, Strategic Partnerships, Advertising, E-commerce SEO, Web Analytics, Business Intelligence, Sales Operations, Competitive Analysis, Cloud Computing, Account Management, Management, Marketing, Business Development, Social Media, Leadership, Strategy, Enterprise Software, Team Leadership, Strategic Planning, Social Media Marketing, Microsoft Office, Entrepreneurship, Social Networking, Professional Services, Sales Management, Finance

Education
Southern Methodist University   2005 — 2009
BS, Economics with Financial Applications, and a Minor in History

Experience
Harley-Davidson Financial Services   May 2012 - Present
Big Brothers Big Sisters Northern Nevada   March 2011 - Present
Harley-Davidson Financial Services   January 2007 - May 2012
Harley-Davidson Financial Services   May 2001 - January 2007

Skills
Portfolio Management, Customer Service, Extended Warranty, Spanish-speaking, Microsoft Excel, Microsoft Word, Adobe Acrobat, Vizio, Outlook, Coaching, Account Management, Communication, Dealer Management, Social Networking, Finance, Community Outreach

Education
University of Nevada-Reno
Bachelor of Science (B.S.), Major in Community Health Sciences

Western Nevada College   2002 — 2005
Associate of Arts (AA)

Carson High School

Experience
FreedomRoad Financial   December 2006 - Present
Harley Davidson Financial Services  February 1998 - November 2006
24 Hour Fitness  January 1996 - January 1998

Education
University of Iowa   1990 — 1994
B.S., Health Education

Experience
Harley-Davidson Financial Services   March 2013 - Present
PlainsCapital Bank  July 2008 - April 2013
PlainsCapital Bank  2011 - 2012
SMU Cox School of Business  2009 - August 2011
n/a  September 2005 - July 2008
Bank of America  2006 - 2008
Las Colinas FCU   2004 - 2006
Chase Bank  2001 - 2003

Skills
Commercial Lending, Portfolio Management, Financial Analysis, Wealth Management, Asset Management, Private Banking, Credit Analysis, Strategic Planning, Commercial Banking, Banking, Asset Managment, Small Business Lending, Financial Modeling, Valuation, Finance, Business Development, Credit, Loans, Cash Management, Loan Origination, Financial Accounting, Strategy, Analysis, Financial Statement..., Treasury Management, Underwriting

Education
Southern Methodist University - Cox School of Business   2009 — 2011
MBA, Finance / Strategy & Entrepreneurship

The University of Texas at Dallas   1999 — 2003
BA, Biology / Business Administration

Christ For the Nations Institute   1995 — 1997
Theology

Experience
Synergy Services/Arrow Si   September 2015 - Present
Virbac  July 2015 - August 2015
Projekt202  October 2013 - January 2014
Harley-Davidson Financial Services   January 2012 - January 2013
The Insource Group  July 2011 - December 2011
PDX  May 2009 - September 2010
Health Markets  May 2004 - November 2008

Skills
SDLC, Agile Methodologies, Testing, Quality Assurance, User Acceptance Testing, Software Development, Databases, Test Planning, Integration, Regression Testing, Microsoft SQL Server, Call Centers, Visio, Business Process, Access, Requirements Analysis, Project Planning, Test Cases, Business Process..., Business Analysis, Insurance, Business Requirements, Manual Testing, Analysis

Education
Tarrant County College   2003 — 2006

Tarrant County College   2002 — 2005
EMT-B Certification, Medicine

Experience
Harley-Davidson Financial Services   April 2015 - Present
Harley-Davidson Financial Services   September 2013 - Present
Harley Davidson Financial Services  March 2009 - September 2013
Telvista  October 2005 - March 2009
Stream Global Services  February 2000 - November 2005
Stream Global Services  August 1999 - February 2000
Stream Global Services  February 1999 - August 1999
University of Texas at Dallas  January 1996 - February 1999

Skills
Workforce Management, Call Centers, Data Analysis, Forecasting, Strategic Planning, Microsoft Excel, PowerPivot, Power Query, Access, Cisco Unified..., ACD, Avaya, Analysis, Outsourcing, BPO, Capacity Planning, Business Analysis, eWFM, Microsoft Office, Process Improvement, Business Intelligence, Technical Support, Business Objects, Contact Center..., Problem Solving

Education
The University of Texas at Dallas   1995 — 2000
Computer Science

Experience
Harley-Davidson Financial Services   August 2012 - Present
Huawei  March 2011 - August 2012
Fujitsu Network Communications  February 2005 - March 2011
Fujitsu Network Communications  June 1997 - July 2000
Mentor Corporation  1992 - 1995
Arco Oil and Gas  1987 - 1991

Skills
Process Improvement

Education
Southern Methodist University   1983 — 1987
Bachelor of Science

Experience
Ally Financial Inc.  October 2011 - Present
Harley-Davidson Financial Services   June 2010 - October 2011
Capital One Bank  January 2010 - June 2010
Capital One Bank  March 2009 - December 2009
Citi  September 2006 - December 2008
Harley-Davidson Financial Services   June 2005 - September 2006
Harley-Davidson Financial Services   January 2004 - May 2005
Harley-Davidson Financial Services   May 1995 - December 2003
ITT Commercial Finance  November 1991 - May 1995

Skills
Underwriting, Credit Analysis, Credit, Credit Risk, Loans

Education
The University of Texas at El Paso   1986 — 1991
Bachelor of Business Administration, Finance

Experience
Harley-Davidson Financial Services   April 2011 - Present
Robert Half Technology  August 2010 - March 2011
DISYS  April 2010 - July 2010
Centroid   April 2007 - February 2010
Merrill Lynch  July 2004 - April 2007
Rexel  September 2002 - January 2004
Verizon Wireless  September 2001 - August 2002
Dell  November 2000 - September 2001

Education
University of Alaska Fairbanks   1993 — 1996
Computer Science

Experience
New York Life Insurance Company  October 2006 - Present
Truckee Meadows Community College  September 2006 - July 2012
Harley Davidson Financial Services  January 2004 - October 2006
State of Nevada  November 2002 - January 2004
Federal Express  October 1997 - October 2002
Hunter Fan Company  September 1995 - October 1997
Maytag  September 1990 - September 1995

Skills
Project Management, Quality Assurance, Organizational..., Product Development, Cross-functional Team..., Change Management, Business Analysis, Software Development, Management, Leadership, Project Planning, Process Improvement, Training, Software Project..., PMP, Budgets, Team Building, Procurement, Enterprise Software, Organizational..., Supply Chain Management, Program Management, Vendor Management, SDLC, Team Leadership, Strategy

Education
Southern Illinois University, Edwardsville   1991 — 1994
MBA, Operations Management

Southern Illinois University, Carbondale   1986 — 1990
Bachelor of Science, Electrical Engineering

Meridian High School   1982 — 1986
High School, Salutatorian

Experience
Western Union  June 2015 - Present
Santander Consumer USA Inc.  May 2014 - May 2015
Santander Consumer USA Inc.  November 2012 - May 2014
Nissan North America  April 2012 - November 2012
Nissan North America  November 2010 - April 2012
Nissan North America  August 2009 - November 2010
Harley Davidson Financial Services  January 2008 - July 2009
Harley Davidson Financial Services  April 2007 - December 2007
US Small Business Administration  February 2006 - March 2007

Skills
Credit, Leadership, Training, Auditing, Team Leadership, Operations Management, Fraud, Loans, Financial Risk, Financial Services, Enterprise Risk..., Risk Management, Financial Analysis, Process Improvement, Credit Analysis, Credit Risk, SQL, Mortgage Lending, Due Diligence, Forecasting, Management, Microsoft Excel, Budgets, Strategic Planning, Underwriting, Banking, Portfolio Management

Education
University of North Texas   2003 — 2005
Political Science

University of Houston   1999 — 2003
BA, Political Science

Jesuit College Preparatory   1995 — 1999

Experience
Harley-Davidson Financial Services   August 2013 - Present
Undisclosed  November 2009 - August 2013
MHC FINANCIAL SERVICES, INC., a MURPHY HOFFMAN COMPANY   October 2007 - January 2009
VOLVO CAR FINANCE NORTH AMERICA fka VOLVO FINANCE NORTH AMERICA, INC.   January 2004 - June 2006
VOLVO CAR FINANCE NORTH AMERICA fka VOLVO FINANCE NORTH AMERICA, INC.   January 1996 - December 2003
VOLVO CAR FINANCE NORTH AMERICA fka VOLVO FINANCE NORTH AMERICA, INC.   January 1991 - December 1995
ITT COMMERCIAL FINANCE CORP.  October 1982 - January 1991

Skills
Credit, Credit Management, Loans, Credit Risk, Credit Analysis, Risk Management, Financial Services, Relationship Management, Banking, Portfolio Management, Process Improvement, Financial Analysis, Negotiation, Finance, Customer Satisfaction, Business Development, Management, Mortgage Lending, Sales Operations, Analysis, Business Analysis, Leadership, New Business Development, Financial Risk, Sales, Program Management, Marketing, Selling, Business Planning, Pricing, Forecasting, Due Diligence, Customer Service, Marketing Strategy, Retail, Customer Retention, Strategy, Sales Management, Accounting, Account Management, Profit, Operations Management, Sales Process, Competitive Analysis, Automotive, Commercial Lending, Vehicles, Team Building, CRM, Business Strategy

Education
Texas Tech University
Bachelor of Arts

Experience
Southwest Airlines  January 2015 - Present
Southwest Airlines  March 2012 - December 2014
Harley-Davidson Motor Company  January 2010 - March 2012
Harley Davidson Motor Company  May 2007 - January 2010
Harley Davidson Financial Services  March 2003 - May 2007
Tekhnikos Solutions   July 2001 - January 2003
Lucent Technologies  November 2000 - July 2001
Sprint Enterprise Services (aka Paranet)   May 1999 - October 2000

Skills
IT Management, Business Continuity, Program Management, Risk Management, Information Security..., Project Management, Disaster Recovery, ITIL, Staff Management, Strategic Planning, Budget Management, Business Analysis, Business Relationship..., Vendor Management, Customer Engagement, SAP, Presentation Development, Writing, Cross-functional Team..., Achieving Results, Process Development, Process Management

Education
Stephen F. Austin State University   1996 — 1999
Bachelor of Arts, English, w/ minors in Writing & Business Communication

Coker College   1993 — 1995
Science & Mathematics

Experience
Harley-Davidson Financial Services   May 2015 - Present
Citi  November 2006 - May 2015
Citi  March 2006 - November 2006
Randstad USA (Citibank)   December 2005 - March 2006

Skills
Underwriting, Credit, Credit Analysis, Loans, Credit Risk, Loan Origination, Banking, Financial Risk, Risk Management, Lines Of Credit, Credit Cards, Operational Risk, Retail Banking, Commercial Lending, Small Business Lending, Consumer Lending, Commercial Banking, Refinance, Finance, Financial Analysis, Customer Service

Education
Stephen F. Austin State University   1998 — 2001
Bachelor of Science

Notheast Texas Community College   1996 — 1998
General Studies

Yantis I.S.D.   1986 — 1996

Experience
Farm Credit Administration  July 2014 - Present
FHFA  March 2004 - July 2014
Harley-Davidson Financial Services   October 2001 - March 2004
FDIC  July 1990 - January 2000

Skills
Financial Analysis, Chartered Financial..., Credit Analysis, Interest Rate..., Options Strategies, Index Options, Banking, Fixed Income Analysis, Underwriting, Loans, Securities, Investment Strategies, Commercial Real Estate, Financial Forecasting, Certified Investments..., Loan Review, Microsoft Excel, Market Risk, Commercial Lending, Credit, Investments

Education
Stephen F. Austin State University
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
Nissan Motor Acceptance Corporation  November 2014 - Present
Harley Davidson Financial Services  March 2006 - November 2014
Citi Financial-Auto  October 1999 - March 2006

Skills
Financial Services, Unix, Risk Management, Credit, Credit Cards, Credit Analysis, Management, Operations Management, Training, Flex, Focus Groups, Loss Mitigation, Skip Tracing, Proven experience in..., •Gallup Top 5..., Auditing, Customer Service, Banking, Accounting

Education
The University of Texas at Arlington   1997 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Harley-Davidson Financial Services   June 2013 - Present
Avondale  November 2011 - June 2013
Ventas, Inc.   May 2008 - November 2011
Infinigy Engineering & Surveying, PLLC   August 2007 - April 2008
Norcon, Inc.   June 2005 - July 2007

Skills
Administrative..., Outlook, Office Management, Microsoft Excel, Microsoft Office, Process Improvement

Education
Southern Illinois University, Carbondale   2000 — 2004
Bachelor's degree, Business Administration and Management, General

Experience
Charles Stokes   July 2009 - Present
NV Energy  April 2015 - July 2015
DecisionOne (InSource)   February 2013 - May 2013
Newmont Mining Corporation  January 2012 - May 2012
Erickson, Thorpe & Swainston   August 2006 - July 2009
The Sage Group  March 2004 - March 2009
Reno Housing Authority  July 2005 - January 2006
Harley-Davidson Financial Services   December 2003 - June 2005
Kirkland & Ellis  August 2001 - May 2002
Nevada Attorney General's Office  October 1997 - October 2000

Skills
Computer Hardware, Computer Repair, Laptops, Active Directory, Software Installation, Technical Training, Databases, Technical Management, Computer Forensics, Software Implementation, Legal Research, Legal Support, Legal Technology, Desktop Administration, Network Administration, Product Management, Technical Writing, Windows Server, Windows 7, VPN, Troubleshooting, System Administration, Switches, Cisco Technologies

Education
University of California, Davis   1996 — 1998
Certificate, Legal Assistant/Paralegal

Experience
NC Department of Health and Human Services (DHHS)   June 2013 - Present
Gap Inc.  May 2012 - Present
kaiser permanente  May 2011 - April 2012
AT&T Global Services  March 2010 - April 2011
Sterling trust company  September 2009 - February 2010
T-Mobile  March 2008 - September 2009
FedEx  May 2007 - January 2008
Harley Davidson financial services  June 2006 - April 2007

Skills
QTP, Software Quality..., User Acceptance Testing, Quality Center, Test Planning, Quality Assurance, Test Management, System Testing, Regression Testing, Test Cases, Manual Testing, Test Automation, Defect Tracking, Waterfall, HP QTP, SDLC, HP Quality Center

Education
Sri Venkateswara University

Experience
Improving Enterprises  August 2015 - Present
Improving Enterprises  November 2014 - July 2015
Zenmonics Inc.  July 2014 - November 2014
Nationstar Mortgage  April 2014 - June 2014
Capital One  January 2013 - April 2014
Capital One  March 2009 - January 2013
Harley-Davidson Financial Services   2006 - 2009
Capital One Auto Finance  April 2006 - November 2006
ARGO Data Resource Corporation  January 2001 - April 2006
ARGO Data Resource Corporation  January 1999 - January 2001

Skills
Agile Coach, Professional Scrum..., Certified Scrum Master..., Agile Project Management, Agile Methodologies, Scrum, PMP, Lean Transformation, Leadership, SDLC, PMO, Project Management, Process Improvement, Integration, Kanban, Program Management, Agile Modeling, Business Analysis, Cross-functional Team..., Agile Application..., Vendor Management, Agile Testing, Data Warehousing, Business Intelligence, Information Technology, Software Project..., SharePoint, Quality Assurance, Oracle, Risk Management, Change Management, IT Management, CRM, Project Delivery, Disaster Recovery, Databases, MS Project, Requirements Analysis, User Acceptance Testing, Visio, IT Operations, Software Development, Requirements Gathering, Management, Consulting, SQL, Strategy

Education
Texas Tech University - Rawls College of Business   1993 — 1998
Bachelor’s Degree, Management Information Systems

River Road High School   1986 — 1990
High school diploma

Experience
Harley Davidson Financial Services  June 2010 - Present
JP Morgan Chase  July 2009 - May 2010
Harley Davidson Financial Services  January 2007 - May 2009
VijVar Software Services Pvt. Ltd.   May 2002 - November 2006
GE Plastics  July 2000 - March 2002
Best Buy  August 1999 - June 2000
Polaris Financial Technology Limited (Polaris Software Lab Ltd.)   October 1997 - February 1999

Skills
PL/SQL, Oracle, Data Warehousing, ETL, Unix, Toad, Databases, Erwin, Performance Tuning, SDLC, Data Modeling, SQL, Data Marts, HP-UX, Testing, Data Integration, Unix Shell Scripting, Business Objects, Oracle Application..., Oracle Reports, Visual Basic, SQL*Plus, Database Design, Solaris, Informatica, SQL Tuning, Database Triggers, Data Architecture, Oracle Forms, Oracle RAC, Data Migration, Banking, Designing, Oracle Developer 2000, Autosys, Database Administration, Shell Scripting

Education
Vinayaka Mission's Research Foundation - University   2004 — 2005
M. Tech

University of Madras   1994 — 1997
M.C.A

Sri Krishnadevaraya University   1993 — 1994
Post Graduate Diploma

Sri Krishnadevaraya University   1990 — 1993
B.Sc.

Experience
Harley-Davidson Financial Services   Senior Financial AnalystZurich Insurance2001 - 2005

Education
The University of Chicago Booth School of Business   1996 — 1999

Experience
CNO Financial Group  January 2014 - Present
Bankers Life and Casualty Company  January 2013 - January 2014
Bankers Life and Casualty  January 2010 - January 2013
Bankers Life and Casualty Company  August 2005 - April 2010
Harley-Davidson Financial Services   2004 - 2005
Reed Business Information/Ashley Group   2002 - 2004

Skills
Editing, Insurance, Social Media, Process Improvement, Sales, Marketing Communications, Sales Management, Account Management, Training, Leadership, Sales Operations, Marketing, Team Building, Salesforce.com, Direct Sales, Health Insurance, Fixed Annuities, Life Insurance, Management

Education
St. Ambrose University   1996 — 2000

Experience
Concentra  April 2013 - Present
Harley-Davidson Financial Services   June 2010 - April 2013
Bank of America  2004 - 2010
Keane Consulting Group  2002 - 2003
Randall & Nord LLC- TXU   2000 - 2002
Comsys  1998 - 2000

Skills
Manual Testing, Quality Assurance, Performance Testing, Automation, Business Analysis, Project Management, Quality Center, Test Planning, QTP, SDLC, User Acceptance Testing, Test Automation, Regression Testing, LoadRunner, Test Management, Integration Testing, System Testing, VBScript, Agile Methodologies, Requirements Analysis, Load Testing, Test Strategy, Databases, Data Warehousing, Scripting, Process Improvement, XML, Defect Tracking, Web Applications, Software Quality..., SQL, Test Cases, SOA, Functional Testing, Waterfall, DB2, Release Management, Visio, Software Project..., Scrum, Web Services, WinRunner, Java, Testing, ClearQuest, Requirements Gathering, Unix, Business Requirements, Oracle, Integration

Education
University of Arkansas at Little Rock   1995 — 1997
Master, Public Administration

Experience
Harley-Davidson Financial Services   July 2014 - Present
Harley-Davidson Financial Services   February 2009 - July 2014
Harley-Davidson Financial Services   May 2007 - February 2009

Skills
Talent Management, Succession Planning, Leadership Development, Instructional Design, Onboarding, Organizational..., Performance Improvement, Call Center, Leadership, Credit, Training Delivery, Training, Employee Training, Process Improvement, Employee Relations, Performance Management, Instructor-led Training, Sales, Employee Engagement, Microsoft Excel, Strategy, Management, Coaching, Recruiting, Business Process..., Underwriting, Human Resources, Change Management, Call Centers, Team Building, Outlook, Vendor Management, Financial Services, Customer Service, Management Consulting, Project Management, Team Leadership

Education
University of Pennsylvania   2010 — 2014
Doctor of Education (Ed.D.), Chief Learning Officer

University of Nevada-Reno   2005 — 2007
MBA

University of Nevada-Reno   1995 — 2000
BA, English

Experience
Harley Davidson Financial Services  October 2008 - Present
Village CycleSport  March 2006 - August 2009
Harley Davidson Financial Services  2008 - 2009
United States Marine Corps  August 2001 - August 2006

Education
University of Illinois at Chicago   2007 — 2009
BA, Information and Decision Sciences

Experience
Exeter Finance Corp  April 2014 - Present
Exeter Finance Corp  August 2011 - Present
Dunn Deal Auto Customs   May 2006 - Present
Santander Consumer USA Inc.  March 2007 - August 2011
Santander Consumer USA  March 2007 - September 2010
Harley Davidson Financial Services  2005 - 2007
Citigroup  2000 - 2005
Citi Cards  1995 - 2005
the associates  1995 - 2005

Skills
Credit, Automotive Electronics, Automotive Aftermarket, Automotive Repair, Automotive Restoration, Automotive Products, Call Center..., Call Centers, Credit Cards, Collections, Dialer Management, Predictive Dialers, Customer Service, SharePoint, Team Building, Call Center, Financial Analysis, Loan Servicing, Loss Mitigation, Risk Management, Microsoft Excel, Analysis, Process Improvement, Relationship Management, Operations Management, Credit Analysis, Automotive, Vendor Management, Banking, Visio, Loans, Microsoft Word, Business Analysis, Outlook, Leadership, Finance, Management, Training, Strategy, Customer Satisfaction, Forecasting, Team Leadership, Sales Management, Sales, Consumer Lending, Negotiation, Customer Retention, Account Management, Coaching, Profit

Education
The University of Texas at Arlington   1994 — 2000
BBA, Business Administration

Abilene High   1988 — 1992
High School Diploma

Abilene High   1988 — 1992
High School Diploma

Experience
Harley-Davidson Financial Services   August 2007 - Present
Harley-Davidson Financial Svc.   January 2003 - August 2007
Conseco  1992 - 2002
Conseco Finance / Mill Creek Bank / Green Tree Financial Corp.   1992 - 2002

Skills
Process Improvement, Sales Management, Risk Management, Financial Analysis, Underwriting, Portfolio Management, Team Building, Forecasting, Credit Analysis, Credit, Business Planning, Account Management, Strategic Planning, Management, Sales

Education
University of St. Thomas - Opus College of Business   2006 — 2009
MBA, Business

St. Cloud State University   1987 — 1992

Experience
Employers Insurance Group  September 2006 - Present
.   September 2006 - Present
Harley Davidson Financial Services  1998 - 2006

Skills
Disaster Recovery, Leadership, Vendor Management, Process Improvement, PMP, Customer Service, Data Center, ITIL, IT Service Management, Project Management, Team Building, Visio, SharePoint, Enterprise Architecture, IT Management, Quality Assurance, SDLC, Business Intelligence, Servers, Program Management, Business Analysis, Change Management, System Administration, Management, VMware, Security

Education
University of Nevada-Las Vegas   1989 — 1996
BS

University of Phoenix
MBA

Experience
Garrett Leather Corporation  2012 - Present
Garrett Leather Corporation  2008 - 2011
AmerUs Group  2006 - 2007
Harley Davidson Financial Services  1998 - 2006

Skills
Performance Improvement, Project Management, Process Improvement, Sales Management, Strategic Planning, ROI Optimization, Revenue Enhancement, Cost-containment, Process Redesign, B2B Marketing, Recruiting, Goal-driven leader, Financial Goals, Defining Product..., Distribution Strategies, Sales Growth, Result Oriented Approach, Collaborative Leadership, Motivational Leadership, Market Penetration, Global Vendor Relations, SAP ERP, ERP Implementations, Sales Channel..., Strategic Negotiations, Communicaitons, Conflict Management, Leadership, Vendor Management, Sales, Business Analysis, Program Management, Strategy, Business Intelligence, Cost Accounting, Management

Education
State University of New York at Buffalo   1985 — 1989
BS, Business

State University of New York at Buffalo
Bachelor of Science (BS), Business Administration and Management, General

Experience
Nissan Motor Acceptance Corporation  February 2012 - Present
Harley Davidson Financial Services  March 2008 - February 2012

Skills
Customer Service, Dealer Relationships, Credit Analysis, Credit, Microsoft Excel, Microsoft Office

Education
Texas State University-San Marcos   2004 — 2007
B.S., Business Management

Experience
Harley Davidson Financial Services  November 2008 - Present
GE Capital  July 2007 - October 2008
PlainsCapital Leasing   November 2002 - July 2007
CitiCapital  2000 - 2002
Associates Commercial Corporation  1995 - 2002

Skills
Credit, Credit Analysis, Cash Flow, Financial Analysis, Loans, Forecasting, Financial Risk, Analysis, Finance, Commercial Lending, Credit Risk, Portfolio Management, Sales, Risk Management, Pricing, Strategic Financial..., Corporate Finance, Financial Services, Mergers & Acquisitions, Banking, Financial Statement..., Asset Management, Asset Based Lending, Financial Modeling, Due Diligence, Relationship Management, Underwriting, Commercial Banking

Education
The University of Dallas   2002 — 2005
MBA, Corporate Finance

University of Michigan   1989 — 1993
BA, Economics

Buchanan High School   1984 — 1989

Experience
Harley Davidson Financial Services  Operations Manager - AircraftHarley-Davidson Fianancial Services2000 - Present
Transamerica  1993 - 2000

Skills
Customer Service, Call Center, Credit, Credit Analysis, Underwriting, Process Improvement

Education
University of Cincinnati   1977 — 1981
B.S., Speech Pathology and Audiology

Experience
Citi Group  July 2007 - Present
Harley Davidson Financial Services  September 2005 - July 2007

Skills
Business Analysis, Risk Management

Education
The University of Texas at Dallas   2000 — 2004
Bachelors, Business Administration with concentration in MIS

Experience
Harley-Davidson Financial Services   October 2010 - Present
Lewis and Roca LLP  June 2009 - October 2011
Eclipse Aviation  March 2008 - February 2009
Harley-Davidson Financial Services   2006 - 2008
Cash America  2004 - 2006
Hunton & Williams LLP  2000 - 2004

Skills
Litigation, Commercial Litigation, Civil Litigation, Employment Law, Legal Research, Intellectual Property, Legal Writing, Corporate Law, Bankruptcy, Legal Assistance, Corporate Governance, Licensing, Finance

Education
University of Iowa College of Law   1994 — 1998
JD, Law

University of Iowa - Henry B. Tippie College of Business   1994 — 1998
MBA

University of California, Los Angeles   1991 — 1993
MA, Latin American Studies

University of California, Los Angeles   1986 — 1991
BA, History

Experience
CustomInk  June 2014 - Present
Beta Sigma Phi   February 2013 - Present
Nevada State Legislature  February 2013 - June 2013
Harley-Davidson Financial Services   February 2012 - August 2012
TriNet  July 2011 - October 2011
Nevada State Legislature  February 2011 - June 2011

Skills
Recruiting, Public Relations, Customer Service, Policy Analysis, Legislative Research, Leadership, Benefits Administration, Employee Relations, Employee Benefits, Urban Politics, PeopleSoft, Training, Coaching, Employee Engagement, Microsoft Office, Talent Acquisition, Team Building, Call Center, Organizational..., Political Science, Legislative Affairs, Theatrical Production, Musical Theatre

Education
University of Nevada-Reno   2012 — 2014
Bachelor's Degree, Political Science and Government

Moreno Valley Community Adult School   2001 — 2002
HS Diploma, General Education

Experience
Harley-Davidson Financial Services   February 2015 - Present
Harley-Davidson Financial Services   March 2011 - February 2015
Ally Financial Inc.  March 2008 - March 2011
GMAC Insurance  January 2006 - March 2008
GMAC Insurance  1999 - 2003
General Motors  1999 - 2000
General Motors  1999 - 2000

Skills
Process Improvement, Underwriting, Insurance, Strategic Planning, Risk Management, Pricing, Business Analysis, Business Planning, Banking, Management, Program Management, Coaching, Strategy, Financial Services, Negotiation, Finance, Financial Analysis, Credit, Business Strategy, Product Development, Team Leadership, Forecasting, Portfolio Management, Leadership, Business Development, Mergers & Acquisitions, Vendor Management, Business Process..., Executive Management

Education
Dearborn

University of Detroit Mercy
MBA

Wayne State University
Bachelor of Science in Corp. Finance

Experience
Harley Davidson Financial Services  June 2004 - Present
Harley Davidson Financial Services  2002 - 2004
Harley Davidson Financial Services  1999 - 2002

Education
University of Texas at Dallas - Naveen Jindal School of Management   2001 — 2005
M.B.A.

Texas Tech University   1996 — 1999
B.A, General Business

Experience
Harley Davidson Financial Services  August 2007 - Present
Benefit Options, INC.   July 2004 - August 2007
Nevada Seafood Company   June 1992 - July 2004

Skills
Credit, Financial Services, Credit Analysis, Loans, Customer Service, Funding, Training, Leadership, Finance, Insurance, Retirement Planning, Underwriting, Call Centers, Loan Origination, Credit Risk, Estate Planning, Health Insurance, IRAs, Team Building, Financial Risk, Management, Banking

Education
University of Nevada-Reno   1997 — 2004
Bachelor of Science, Finance

Experience
Harley-Davidson Financial Services   January 2011 - Present
Citigroup  March 2007 - January 2011
Independent Contractor  February 2005 - December 2006
MortgageFlex Systems, Inc.   February 2000 - December 2004
Republic Bank  January 1998 - December 1999

Skills
Leadership, Program Management, Project Management, Strategy, Business Process, Management, SDLC, Cross-functional Team..., Project Turnaround, Project Turn-around, Process Improvement, MS Project, Team Leadership, Team Building, Integration, Training, Strategic Planning, Vendor Management, Finance, Business Process..., Visio, Mergers & Acquisitions, Business Transformation, Risk Management, Microsoft Project, Project Planning, Time Management, Communication

Education
University of Florida   1977 — 1981
Bachelor of Science, Ornamental Horticulture

Englewood High School
High School

Experience
Harley-Davidson Financial Services   September 2006 - Present

Skills
Process Improvement, Credit Analysis

Education
Southern University at New Orleans
Bachelor's Degree

Experience
Harley-Davidson Financial Services   September 2011 - Present
Harley-Davindson Financial Services Inc.   August 2009 - September 2011
Harley-Davidson Financial Services Inc.  May 2008 - August 2009
Harley-Davidson Financial Sercvices Inc.   September 2007 - May 2008
Microsoft  September 2006 - September 2007
Harley-Davidson Financial Services Inc.  March 2003 - September 2007
Harley-Davidson Financial Services Inc.  September 1999 - March 2003

Skills
Analysis, Credit, Loans, Vendor Management, Credit Cards, Management, Payments, Collections, Banking, Accounting

Education
University of Phoenix   2013 — 2013
Master of Business Administration (MBA), Business Administration and Management, General, 3.4 GPA

University of Phoenix   2012 — 2013
Bachelor of Science in Business, Business Administration and Management, General, 3.5 GPA

University of Phoenix   2009 — 2011
Associates of Arts In Business, Business Administration and Management, General, 3.4 GPA

University of Nevada-Reno   2006 — 2006
Paralegal Certificate, Legal Assistant/Paralegal, A

Experience
Harley-Davidson Financial Services   March 2014 - Present
BPI Elements   November 2011 - March 2014
TCC Corporate Services   August 2005 - November 2011
Kohl's  May 2005 - February 2007

Skills
Business Process..., Change Management, Training, Program Management, Project Management, Strategic Planning, Vendor Management, Six Sigma, Leadership, Organizational..., Operations Management, Consulting, Team Leadership, Performance Management, Business Strategy, Coaching

Education
Southern New Hampshire University   2012 — 2014
Master of Science (M.S.)

University of Texas   2001 — 2005
Bachelor of Science (B.S.)

Experience
Harley-Davidson Financial Services   Financial Consultant Florida RegionHarley-Davidson Financial Services$

Skills
Banking, Business Analysis, Financial Analysis, Vendor Management, Risk Management, Finance, Credit, SDLC, Analysis, Financial Modeling, Credit Risk, Loans, Process Improvement, Financial Services, Credit Analysis, Business Intelligence, Insurance, Requirements Analysis, IT Strategy, Portfolio Management, Project Management, Underwriting, Mortgage Lending, Data Warehousing

Education
University of Central Florida
BSBA Business, Business and Personal/Financial Services Marketing Operations