Experience
Exeter Finance Corp  July 2014 - Present
Santander Consumer USA Inc.   August 2013 - June 2014
Ascension Capital Group, Inc.   March 2004 - January 2013
Kelly Services  February 2000 - December 2003
Foster and Sear Attorneys at Law   August 1999 - September 1999
Vecchio and Vecchio Attorneys at Law   August 1998 - August 1999

Skills
Trials, Legal Research, Document Review, Litigation Support, Pleadings, Westlaw, Legal Documents, Wordperfect, Chapter 13 Bankruptcy, Civil Litigation, Mediation, Courts, Legal Assistance, Mortgage Servicing, Default, Chapter 11, Chapter 7, Bankruptcy, Loan Servicing, Loss Mitigation

Education
Arlington Career Institute   1998 — 2000
Paralegal Certification, Law

Experience
Palder Group, Inc   April 2014 - Present
Alliance Data  May 2013 - March 2014
Hexaware Technologies  August 2012 - January 2013
e-Rewards  August 2011 - July 2012
Pier 1 Imports  July 2010 - July 2011
TX Comptroller of Public Accounts   September 2009 - July 2010
The Boeing Co.  April 2004 - April 2009
Santander Consumer USA Inc.   2002 - 2004
NEC  December 2000 - June 2002
Fusion Labs Inc  August 1997 - December 2000

Skills
Business Analysis, Project Management, Sarbanes-Oxley, ERP Implementations, ITIL Implementation, Financial Applications, PeopleSoft, ERP, Business Process, Change Management, Financials, SDLC, Integration, Visio, Requirements Analysis

Education
Southern Methodist University - Cox School of Business   2006 — 2008
MBA, Finance

The University of Texas at Dallas   1991 — 1992
M.S, Management Science

The University of Texas at Arlington   1990 — 1991
M.S, Industrial Engineering

Anna University   1980 — 1984
B.E, Mechanical Engineering

Experience
Santander Consumer USA Inc.   April 2013 - Present
Tourney Locator   2014 - 2015
Santander Consumer USA Inc.   April 2011 - April 2013
Santander Consumer USA Inc.   June 2010 - April 2011
Santander Consumer USA Inc.   October 2008 - June 2010
Intellys Corp   February 2007 - April 2008

Skills
Windows 7, Service Desk, Help Desk Support, Awesomeness, ITIL, Windows XP Pro, Personnel Supervision, Service-Now..., Archer Administration, Service Desk Management, iPad, Customer Service, Incident Management, Windows 8, iPhone, CompTIA Network+..., CompTIA A+ Certification, Blackberry Enterprise..., Distributed Systems, PC building, ITIL v3 Foundations..., Archer

Education
Westwood College-Ft Worth   2005 — 2007
Associate of Applied Science, Computer Network Engineering, 3.5 GPA

Experience
Centrada Solutions  July 2014 - Present
Home Team Pest Defense  April 2013 - February 2014
ABC Pest Control   March 2011 - March 2013
Best Buy, Inc. / Dealtree   March 2010 - March 2011
Santander Consumer USA Inc.   July 2008 - March 2010
US Army  June 2002 - May 2008

Skills
Information Technology, Information Security, Remote Troubleshooting, Corporate Communications, Security Clearance, Network Administration

Education
Brookhaven Community College   2007 — 2008

Experience
Santander Consumer USA Inc.   September 2014 - June 2015
University of Houston  January 2013 - August 2014
First City Monument Bank Plc  October 2010 - August 2012
First City Monument Bank Plc  April 2007 - October 2010
University of Jos   September 2005 - September 2006

Skills
Enterprise Risk..., Transfer Pricing, Corporate Finance, Credit Risk, Financial Modeling, Basel II, Operational Risk..., Capital Adequacy, Microsoft Excel, SAS, Risk Management, SAS OpRisk, Moody, Financial Risk, Banking, Portfolio Management, Credit

Education
University of Houston, C.T. Bauer College of Business   2012 — 2014
Master of Business Administration (MBA)

Abia State University   1999 — 2003
BSc.

Experience
Novation  2011 - Present
Santander Consumer USA Inc.   2007 - 2011
Santander Consumer USA Inc.   2007 - 2011
T-Mobile  2005 - 2007
T-Mobile  2004 - 2005
CIBER, Inc.   2003 - 2004
Alcatel USA  2000 - 2002
Alcatel USA  2000 - 2002
DSC Communications  1997 - 2000

Skills
Data Warehousing, SDLC, Business Intelligence, Agile Methodologies, Integration, Project Management, Program Management, MS Project, PMP, Business Analysis, Process Improvement, Requirements Gathering, Databases, Business Process, Scrum, PMO, Software Development, Testing, Enterprise Software, Microsoft SQL Server, Business Requirements, ERP, Business Objects, Oracle, Resource Management, Statistics, Econometrics, Machine Learning, Data Analysis, Data Mining, Microsoft Project

Education
The Johns Hopkins University   2014 — 2015
Data Science Specialization

The University of Texas at Dallas   2007 — 2014
PhD, Public Policy and Political Economy

Amberton University
MBA, General Business

Soldan High School

Washington University in St. Louis
BSEE, Electrical Engineering, Computer Science

Experience
Santander Consumer USA Inc.   June 2013 - Present
North Texas Food Bank  March 2012 - June 2013
Clark Consulting  August 1998 - December 2011
East Texas Human Development Corporation - Head Start Program   December 1994 - May 1998
Tutorville Computer Resource Station   April 1991 - December 1994
Harrison County  January 1994 - April 1994

Skills
Crystal Reports, Clarity, Essbase, Sarbanes-Oxley, ERP, Great Plains Software, Excel Pivot, Financial Reporting, Management Reporting, SOP 81-1, SAB 101, 101B, FAS 60, GEAC/Oracle, NAV2009 (ERP), Excel (Pivot..., GAAP, Accounting, Accounts Payable, Account Reconciliation, Financial Analysis, Management, Forecasting, Payroll, Internal Controls, Finance, Auditing, Accounts Receivable, Budgets, General Ledger, Cash Flow, Fixed Assets, Accruals, Journal Entries, US GAAP, Variance Analysis, Financial Accounting, Tax, Cash Flow Forecasting, Revenue Recognition, Internal Audit, Bank Reconciliation, Financial Services, Sales Tax, Financial Statements, Tax Preparation, nVision, PeopleSoft, Catalyst, Sarbanes-Oxley Act

Education
Amberton University
Bachelor of Business Administration (BBA), Accounting, GPA 3.9

Louisiana State University
Finance, GPA 4.0

Southern University and Agricultural and Mechanical College
Associate of Science (AS), Accounting, GPA 3.9

Experience
Santander Consumer USA Inc.   September 2012 - Present
Santander Consumer USA Inc.   August 2007 - September 2012
Argyle Solutions  January 2006 - July 2007
Rooms To Go  April 2003 - December 2005

Skills
Employee Relations, Onboarding, Talent Acquisition, Human Resources, Recruiting, Performance Management, HRIS, Talent Management, Training, Customer Service, PeopleSoft, Call Centers, Benefits Administration, Microsoft Excel, Team Building, Microsoft Office, Personnel Management, Employee Benefits, Leadership, Visio, Vendor Management, Payroll, New Hire Orientations

Education
Brookhaven Community College   2003 — 2006
Associate of Arts and Sciences (A.A.S.), General Studies

RL Turner High School   1999 — 2002

Experience
Santander Consumer USA Inc.   May 2015 - Present
Santander Consumer USA Inc.   March 2014 - May 2015
Santander Consumer USA Inc.   September 2012 - March 2014
Zwicker & Associates, P.C.   November 2010 - August 2012
Precision Recovery Analytics   April 2007 - November 2010
Citigroup  December 2001 - April 2007

Skills
Compliance, Outlook, Excel, Word, PowerPoint, Microsoft Office, Accounts Receivable, Customer Relations, Process Improvement, Team Leadership, Microsoft Excel, Financial Analysis, Customer Service, Risk Management, SharePoint, Federal & State..., Rally, Vendor Management, Accounting, Microsoft Word, Management, Change Management, Credit, Analysis, Banking, Portfolio Management, Credit Cards, Call Centers, Financial Risk, Training, Finance, Internal Controls, Outsourcing, Financial Services, Business Analysis, Financial Regulation

Education
Andrews University   1993 — 1998
Bachelor of Science

Andrews University
Bachelor of Science (B.S.)

Experience
Santander Consumer USA Inc.   July 2014 - Present
Cellular USA   January 2011 - November 2011
Southern Arkansas University  October 2008 - October 2009
Southern Arkansas University  July 2008 - October 2009
MR  April 2006 - January 2007

Skills
Java, SQL, DB2, JCL, VSM, Access, Data Analysis, HTML, Databases, Programming, Visio, Leadership, Management, Visual Studio, PowerPoint, Sales, Customer Service, Software Documentation

Education
University of North Texas   2012 — 2014
Bachelor of Science (BS), Business Computer Infromation Systems

Brookhaven Community College   2009 — 2011
Associate's degree, Accounting and Finance

Southern Arkansas University
AccountingTransfer

Experience
Santander Consumer USA Inc.   November 2014 - Present
Citi  May 2014 - Present
Citi  August 2011 - May 2014
Capital One  March 2009 - August 2011

Skills
Credit, Loans, Banking, Mortgage Lending, Portfolio Management, Credit Analysis, Mortgage Banking, Credit Risk, Credit Cards, Risk Management, Financial Analysis, Financial Risk, Financial Services, Loss Mitigation, Loan Origination, Retail Banking, Finance, Investment Banking, Consumer Lending, Mortgage Servicing

Education
Amberton University   2012 — 2017
Bachelor's degree, Business Administration and Management, General

North Central Missouri College   2006 — 2008
Associate's degree, Business Administration and Management, General

Experience
Santander Consumer USA Inc.   June 2012 - Present

Skills
Analysis, Development Of Policies, Organizing, Accounting, Account Reconciliation, Accruals, Financial Analysis, Regulatory Submissions, Journal Entries, Compliance, Financial Statement..., Financial Reporting, Compilation Of..., Project Coordination, Project Management, Trend Analysis, Budgets, Policy, Accounts Receivable

Education
Mountain View College   2005 — 2007
N/A

Baylor University - Hankamer School of Business   2001 — 2005
BBA

Experience
Eazy Freight Lines, Inc.   August 2015 - Present
FedEx Ground  January 2015 - Present
Santander Consumer USA Inc.   October 2013 - April 2014
Santander Consumer USA Inc.   July 2013 - October 2013
Santander Consumer USA, Inc.   December 2012 - July 2013
Schneider National Carriers, Inc.   April 2012 - October 2012
Wells Fargo Home Mortgage  September 2011 - April 2012
Afni, Inc.   March 2011 - September 2011
Auburn University-Work Study   August 2005 - December 2009
The Parker Group  March 2003 - July 2006

Skills
Aviation, Piloting, Air Traffic Control, Trucking, Rail Operations, Dispatching, Dispatchers, Flight Dispatch, Logistics, Brokerage, Sales, Loan Servicing, New Business Development, Finance, Mortgage Lending, Loan Officers, Management, Casino Gaming, Flight Training, Flight Simulation, Flights, Commercial Aviation, General Aviation, Business Aviation, Project Management, Military, Customer Service, Loans, Training, Banking, Loan Origination, Loan Modifications, Airlines, Call Centers, Business Development, Program Management, Insurance, Credit Management, Credit Risk, Credit Analysis, Credit Scoring, Policy, Analysis, Process Improvement, Airports, Risk Management, Real Estate, Credit, Operations Management, Leadership

Education
Auburn University   2004 — 2009
Bachelor of Science, Business Administration (Aviation Management)

Aviator College of Aeronautical Science and Technology   2009 — 2010
Commercial Pilot Certification Program

Eastern New Mexico University-Roswell Campus   2010 — 2010
Associate of Applied Science, Air Traffic Control

Experience
Ocwen Financial Corporation - US  June 2015 - Present
Santander Consumer USA Inc.   November 2014 - April 2015
Encore Capital Group  August 2013 - November 2014
JPMorgan Chase  July 2012 - August 2013
Fannie Mae  October 2011 - July 2012
CitiFinancial  July 2005 - September 2011

Skills
Risk Management, Fraud, Banking, Financial Risk, Credit Cards, AML, Operational Risk..., Auditing, Process Improvement, Analysis, Business Process, Finance, Financial Services, Internal Audit, Internal Controls, Loans, Risk Assessment, Management

Education
Amberton University   2009 — 2011
Masters of Science, Humans Relations and Business

University of North Texas   2005 — 2009
Bachelor of Science, Criminal Justice

Experience
Singh Management  October 2012 - Present
Singh Management  February 2011 - September 2012
Singh Management  September 2009 - February 2011
Santander Consumer USA Inc.   October 2004 - September 2007
The Taubman Company  May 1994 - October 2004

Skills
Building Relationships, Selling, Selling Skills, Sales, Management, Sales Management, Training, Recruiting, Customer Service, Negotiation, Apartments, Sales Operations, Leadership, Budgets, Marketing

Education
Baker College of Auburn Hills
Bachelors, Business

Experience
Santander Consumer USA Inc.   January 2014 - Present
Santander Consumer USA Inc.   September 2013 - December 2013
ARGO  January 2013 - September 2013
ARGO  January 2012 - December 2012
ARGO  October 2010 - December 2011
ARGO  January 2010 - September 2010

Skills
SQL, Microsoft SQL Server, XML, Visual Studio, HTML, Visio, Quality Center, Subversion, SharePoint, SDLC, Software Development, Requirements Analysis, Requirements Gathering, Software Design, Business Analysis, Agile Methodologies, Databases

Education
Baylor University   2006 — 2009
Bachelor of Business Administration (BBA), Management Information Systems and Marketing

Experience
Santander Consumer USA Inc.   October 2013 - Present
RoundPoint Mortgage  September 2012 - Present
American Home Mortgage Servicing  January 2009 - July 2012
American Home Mortgage Servicing  January 2009 - June 2012
Citifinancial Mortgage  January 2007 - December 2008
Citifinancial  March 1999 - December 2007

Skills
LPS, Mortgage Servicing, Loss Mitigation, Default, Loan Servicing

Education
Ashford University   2011 — 2012
Master of Business Administration (MBA), Organizational Management

Northwood University   2008 — 2010
Bachelor of Business Administration (BBA), Management

A Maceo Smith High

A Maceo Smith High

oaklawn elementary

Experience
Santander Consumer USA Inc.   February 2015 - Present
Mitsubishi Union Bank   April 2013 - February 2015
Independent Consultant  April 2012 - April 2013
Bank of America  December 2008 - March 2012
Wells Fargo Auto Finance  2007 - 2008
The Impac Companies  June 2005 - October 2007
TransUnion  October 2003 - July 2005
Ford Credit (Triad Financial - Sub-Prime Auto)   April 2000 - September 2003
J P Morgan Chase  January 1998 - April 2000
Wells Fargo (Wachovia-WFS Financial) Auto Finance   June 1995 - December 1997

Skills
Risk, Credit, Risk Management, Loans, Mortgage, Originations, Business Strategy, Collections Strategy, New Product Development, New Business Development, Unsecured Lending, Operational Risk, Balanced Scorecard..., New Staff Development, Revenue Enhancement and..., Organizational..., Automotive Lending, Forecasting and..., Mortgage Lending, Strategy, Portfolio Management, Financial Risk, Finance, Product Development, Credit Risk, Banking, Management, Balanced Scorecard, Forecasting, Financial Analysis, Commercial Mortgages, Underwriting, Financial Modeling, Credit Analysis, Financial Services, Loan Origination, Analytics, Capital Markets, Business Analysis, Loss Mitigation, Unsecured Loans, Loan Servicing

Education
Western Carolina University
MBA, Finance & International Business

Bangalore University
Bachelor of Commerce (B.Com.), Business Administration/Management, General

Experience
Investors Bank  March 2014 - Present
Nekstep Records   January 2004 - Present
Citi  October 2011 - March 2014
Santander Consumer USA Inc.   November 2010 - October 2011
JP Morgan Chase  July 2007 - November 2010
AXA  2008 - 2009

Skills
Commercial Banking, Financial Planning, Home Equity Lines of..., Home Equity Loans, New Business Development, Leasing, Equipment Finance, Commercial Mortgages, Credit Cards, Credit Scoring, Mortgage Lending, Residential Mortgages, Merchant Services, Payment Solutions, Community Banking, Strategic Financial..., Finance, Creativity, Music Creation, Music Performance, Credit Rating, Business Information, Business Expansion, Loans, Retail Banking, Credit, Banking, Lines Of Credit, Cross Selling, Retirement Planning, Deposits, Refinance, Loan Origination, Consumer Lending, Portfolio Management, Business Development, Management, Sales Management, Commercial Real Estate, Cash Management, Securities, Wealth Management, Mortgage Banking, Mutual Funds, Small Business Lending, Commercial Lending, Payments

Education
City University of New York-College of Staten Island   2003 — 2007
BS, Finance, Accounting, Economics

Baruch College

Experience
Santander Consumer USA Inc.   2012 - 2013
ESM  May 2011 - February 2012
Comcast  2008 - 2009

Skills
A/R collections, Customer Service, Customer Retention, Data Entry, Call Center Development, Negotiation

Education
American Public University System   2011 — 2013

Hinkley High School   2003 — 2007

Experience
David A. Bauer PC   May 2014 - Present
LCS Financial Services  December 2013 - April 2014
24-7 Intouch  March 2013 - November 2013
Santander Consumer USA Inc.   September 2010 - August 2012
Citi Financial  November 2006 - September 2010
Citi  January 2002 - November 2006
Associates First Capital  June 1999 - January 2002
Arcadia Financial/TranSouth   June 1998 - June 1999
Olympic/Arcadia Financial Ltd.   March 1995 - June 1998
Neighborhood Credit Union  June 1993 - March 1995

Skills
Call Center, Credit, Risk Management, Loans, Financial Analysis, Relationship Management, Financial Risk, Underwriting, Portfolio Management, Vendor Management, Work At Home, Banking, Financial Services, Access, Business Process, Call Centers, Change Management, Customer Satisfaction, Customer Service, Forecasting, Insurance, Leadership, Negotiation, Operations Management, Process Improvement, Strategic Planning, Team Building, Team Leadership, Training, Finance, Management

Education
Austin College
B.A, Business Administration

Experience
Santander Consumer USA Inc.   September 2015 - Present
Bank of America  August 2012 - September 2015
Bank of America  August 2010 - August 2012
Bank of America  April 2008 - August 2010
Bank of America  September 2005 - November 2007

Skills
Loans, Management, Mortgage Banking, Banking, Mortgage Lending, Finance, Leadership, Strategic Planning, Relationship Management, Loan Servicing, Analysis, Risk Management, Credit Cards, Training, Mortgage Servicing, Credit Analysis, Team Building, Corporate Communications, Financial Analysis, Loss Mitigation, Residential Mortgages, Portfolio Management, Financial Risk, Process Improvement, Consumer Lending, Underwriting, Refinance, Enterprise Risk..., Credit Risk, Operational Risk, Mortgage Underwriting, Operational Risk..., AML, Business Process..., Executive Management, Accounting, COBIT, IT Governance, ITIL, IT Risk Management, COSO Framework, IT Audit, IT Compliance, Compliance PCI, Regulatory Compliance, NIST 800-53, SOX 404, SAP GRC Access Control, Data Mining, AS400 Administration

Education
American Military University   2014 — 2016
Bachelor's degree, Computer/Information Technology Administration and Management

Grand Canyon University   2010 — 2012
Bachelor of Science, Economics and Finance

The University of Texas at Arlington   2007 — 2009
None, Finance

Experience
Chrysler Capital  February 2013 - Present
Santander Consumer USA Inc.   January 2010 - February 2013
Santander Consumer USA Inc.   November 2004 - January 2010
The Policy Exchange Foundation   January 2004 - November 2004

Skills
Credit, Loans, Consumer Lending, Credit Analysis, Credit Risk, Banking, Loss Mitigation, Relationship Management, Mortgage Lending, Customer Satisfaction, Underwriting, Sales, Loan Origination, Financial Services, Portfolio Management, Commercial Lending, Finance, Cross Selling, Risk Management, Customer Retention, Retail Banking

Education
Auburn University   1998 — 2002
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

Experience
Santander Consumer USA Inc.   August 2013 - Present
Santander Consumer USA Inc.   May 2013 - August 2013
Ally Financial Inc.  March 2010 - March 2013
Ally Financial Inc.  2008 - 2010
Ally Financial Inc.  2006 - 2008
Merrill Lynch  June 2005 - August 2005

Skills
Loans, Portfolio Management, Commercial Lending, Financial Risk, Financial Analysis, Credit Analysis, Credit, Credit Risk, Underwriting, Strategic Financial..., Accounting, Banking, Commercial Banking, Executive Management, Finance, Financial Services, Loan Origination, Process Improvement, Mortgage Lending, Sales Management, Risk Management, Relationship Management, Financial Planning

Education
Arizona State University, W. P. Carey School of Business   2003 — 2006
Finance, Summa Cum Laude

Seattle Academy   1996 — 2003

Experience
Santander Consumer USA Inc.   June 2015 - Present
Santander Consumer USA Inc.   November 2014 - June 2015
Santander Consumer USA Inc.   March 2014 - November 2014
Robert Half/USAA (contractor)   September 2013 - January 2014
Harlandale   August 2009 - October 2013
Affiliated Computer services (ACS)   February 2009 - August 2009
Washington Mutual Card Services  March 2006 - March 2009
Wells Fargo (formerly known as Wachovia)   April 2008 - February 2009
JPMorgan Chase  October 2000 - March 2006

Skills
Microsoft Office, Typing, Special Education, Management, Training, Program Management, Time Management, Anti Money Laundering, General Deposit..., Information Security..., Privacy Policies, Team Building, Learning Map for..., Mentoring, Project Planning, Communication styles, Consumer Lending, Development Planning, Live Chat, Suspicious Activity..., HIPAA, Specialty Lending..., Project Management, Visio, Microsoft Publisher, Microsoft SQL Server, TYSYS, NICE Call Recording, FDR, Siebel, CPI trained, LSAMS, AS4, Query, BSA, SOX, Captivate, IAM, Photoshop, Datamart, Groupwise, regulation B, regulation E, Regulation C, regulation X, Regulation Z, HIPPA, Training Leadership, Software Documentation, Leadership

Education
Grand Canyon University   2009 — 2012
Master's degree, Educational Administration and Supervision

American InterContinental University   2007 — 2009
Master's degree, Curriculum and Instruction

American InterContinental University   2006 — 2007
Bachelor's degree, Business Administration/Healthcare Management, 3.67

Experience
Santander Consumer USA Inc.   August 2012 - September 2014
JDA Software  December 2010 - February 2012
Vanguard  October 2009 - November 2010
ING Life Insurance  May 2008 - September 2009
Info-Tech  December 2007 - April 2008

Skills
SQL, Business Analysis, Requirements Analysis, SDLC, Java, XML, Agile Methodologies, Software Project..., Databases, Project Management, Visio, Agile Project Management, Scrum, Microsoft SQL Server, Enterprise Architecture, Oracle, Vendor Management, Kanban, MS Visio, Change Management, Python, Business Process

Education
Harvard Extension School
Data science certification, Data science, Big data

PSG College of Technology
Master of Computer Applications (M.C.A.), Computer Science, First class with distinction

Bharathiar University   2009 — 2011
Master of Business Administration (M.B.A.), International Business, First class

PSG College of Technology
Bachelor's degree, Computer Technology/Computer Systems Technology, First class with Disctinction

Kendriya Vidyalaya
Schooling, 1st to 12th

Experience
WilsonHCG  December 2014 - Present
Ryder System, Inc.   August 2013 - November 2014
Santander Consumer USA Inc.   June 2011 - June 2013
YMCA  October 2009 - April 2012
University of Texas at Arlington  October 2007 - May 2009
DCCCD  June 2006 - July 2007

Skills
Employee Relations, Applicant Tracking..., College Recruiting, Performance Management, Onboarding, Taleo, Talent Acquisition, Recruiting, Behavioral Interviewing, Technical Recruiting, Human Resources, Training, Benefits Negotiation, Internet Recruiting, Temporary Staffing, RPO, Vendor Management, Temporary Placement, Call Center, Talent Management, PeopleSoft, Sourcing, Leadership, Contract Recruitment, Customer Service, Team Building, Resume Writing, Management, Interviews, Time Management, Screening, Social Networking, Staffing Services, New Hire Orientations, Employee Benefits, HRIS, Workforce Planning, Job Fairs, Screening Resumes, Hiring, Call Centers, Job Descriptions, Employment Law, Benefits Administration, Background Checks, Deferred Compensation, Employee Engagement, Personnel Management, Corporate Recruiting, Succession Planning

Education
American Public University System   2013 — 2015
Masters of Public Administration, Public Administration/Human Resource Management

The University of Texas at Arlington   2007 — 2011
Bachelor of Science (BS), Political Science with a Minor in Business Administration

Cedar Valley College   2005 — 2008
Associate of Arts (AA), General Studies

Experience
Santander Consumer USA Inc.   August 2015 - Present
Hyundai Capital America  November 2014 - August 2015
Ally Financial Inc.  September 2013 - May 2014
Ally Financial Inc.  May 2012 - September 2013
GMAC ResCap  March 2009 - May 2012
Capital One  June 2007 - March 2009
CountryWide Home Loans  February 2005 - June 2007

Skills
Credit, Credit Risk, Risk Management, Loans, Mortgage Lending, Financial Services, Fraud, Operational Risk, Quality Control, Quality Management, Quality Assurance, Mortgage Servicing, Loss Mitigation, Loan Servicing, Call Centers, Residential Mortgages, Funding, Process Improvement, Microsoft Office, Financial Risk, Management, Leadership, Credit Analysis, Vendor Management

Education
Brookhaven Community College   2004 — 2006

Hebron High School   1999 — 2003

Experience
Santander Consumer USA Inc.   June 2012 - October 2014
Capital One  October 2008 - February 2012

Skills
Banking, Credit, Loans, Financial Services, Credit Cards

Education
ITT Technical Institute   2014 — 2016
Associate's degree, Project Management

Clinton Junior College   2003 — 2006
Computer Science

David W Carter High School   1999 — 2003
High School Diploma

Experience
Santander Consumer USA Inc.   May 2015 - Present
Santander Consumer USA Inc.   September 2014 - May 2015
Wells Fargo  May 2014 - September 2014
Caliber Home Loans  September 2013 - May 2014
Ocwen Financial Corporation - US  November 2012 - September 2013
Bank of America  February 2011 - November 2012
Citi  November 2011 - October 2012

Skills
Mortgage Underwriting, Mortgage Banking, Collections, Loss Mitigation, Foreclosures, Loan Modifications, Bilingual Education

Education
Brookhaven Community College   2015 — 2017
Associate of Arts and Sciences (A.A.S.), Economics

Experience
Santander Consumer USA Inc.   March 2012 - April 2013
Epsilon, Alliance Data System   2008 - 2011
Fidelity Investments  June 2007 - August 2007
Three Bridges System Inc.   2004 - 2006
UTStarcom  2000 - 2003
China Telecom  1995 - 2000

Skills
Certificate of..., Databases, Business Intelligence, SQL, Microsoft SQL Server, Email Marketing, SharePoint, SSIS, Management, ETL, Visio, SDLC, Agile Methodologies, Process Improvement, Data Modeling, Data Warehousing

Education
Boston University   2006 — 2008
Master’s Degree, MS, Infirmation System

Boston University Questrom School of Business   2006 — 2008
Master of Business Administration (MBA)

Experience
Santander Consumer USA Inc.   June 2015 - Present
TD Auto Finance  September 2012 - Present
TD Auto Finance (formerly Chrysler Financial)   2012 - Present
TD Auto Finance  October 2008 - October 2012
TD Auto Finance  September 2007 - September 2008

Skills
Compliance, Policy Analysis, Business Process Mapping, Collections, Management, Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Communication, Organization, Process Improvement, Business Process..., Business Strategy, Business Analysis, Visio, Customer Service, Data Analysis, Finance, Risk Management, Sociology, Call Centers, Social Sciences

Education
University of North Texas   2011 — 2012
Bachelor of Arts (B.A.), Sociology

Abilene Christian University   2007 — 2011
Crimina Justice/ Sociolgy/ Addiction Rehabilitation

Experience
Santander Consumer USA Inc.   November 2012 - Present
MedMark Services, Inc.   September 2011 - November 2012
KPMG  May 2011 - September 2011
Odyssey Healthcare  October 2007 - April 2011
DR Horton  November 2004 - October 2007
Delta Air Lines  September 1996 - October 2004
Bank of America  1986 - 1996

Skills
Leave of Absence, Employee Benefits, Open Enrollment, Leave of Absence..., Deferred Compensation, Employee Relations, Employment Law, Personnel Management, Workers Compensation, Payroll, HRIS, Onboarding, Benefits Administration, Recruiting

Education
Alabama State University   1980 — 1981

Experience
DaVita Kidney Care  September 2015 - Present
Aurora Police Department  August 2015 - Present
Self  January 2010 - Present
ASF Payment Solutions  October 2014 - January 2015
Santander Consumer USA Inc.   May 2012 - July 2013
Synergy Health Partners   March 2010 - February 2012

Skills
Public Speaking, Wellness, Healthcare, Coaching, Microsoft Word, Strategic Planning, Research, Teaching, Customer Service, Collections, Sales, Event Planning, Leadership, Event Management, Leadership Development, Marketing, Recruiting, Social Networking, Team Building, Training

Education
University of Phoenix-Colorado Campus   2011 — 2013
Bachelor of Science (B.S.), Psychology

Anthem College-Denver
Massage Therapy

Experience
Santander Consumer USA Inc.   December 2014 - Present
JPMorgan Chase  February 2013 - November 2014
JPMorgan Chase  May 2010 - February 2013
JP Morgan Chase  August 2007 - June 2010
Claraview Inc   July 2005 - July 2007
GE Healthcare  May 2004 - March 2005
SimpliCTI   2003 - 2004

Skills
Data Strategy, Analytics, Data Warehousing, Business Intelligence, Business Analysis, SDLC, IT Strategy, Vendor Management, Risk Infrastucture..., Portfolio Analytics, Data Governance, Risk Strategy, Mentoring, Program Management, Solution Architecture, Data Quality, Information Security &..., Data Privacy, Team Building, Coaching..., Business Case, Data Integration, Master Data Management, Credit Policy, Enterprise Data Modeling, Data Architecture, Management, Portfolio Management, Banking, Requirements Analysis, Credit

Education
Eastern Michigan University   2000 — 2003
MS, Information Systems

Bharathiar University   1992 — 1996
Bachelor of Engineering, Mechanical Engineering

Experience
Santander Consumer USA Inc.   2014 - Present
Citigroup  September 2008 - December 2014
Dell Financial Service   October 2005 - September 2008
J P Morgan Chase  April 2001 - October 2005

Skills
Statistical Modeling, Predictive Modeling, SAS, Credit Risk, Predictive Analytics, Analytics, Credit Cards, Credit Scoring, Data Mining, Customer Analysis, Financial Risk, Business Analytics, Database Marketing, Risk Modeling, Segmentation, Banking, Risk Management, Financial Services, Portfolio Management

Education
Carnegie Mellon University - Tepper School of Business   2001 — 2003
Computational Finance

Florida State University   1994 — 1996
MS, Statistics

Beijing Institute of Technology   1987 — 1991
BS, Applied Mathematics

Experience
Santander Consumer USA Inc.   September 2013 - Present
Santander Consumer USA Inc.   February 2011 - September 2013
Cegedim Relationship Management  February 2001 - May 2009
Dendrite  February 2001 - May 2009
Cegedim Relationship Management  January 2006 - January 2009
Cegedim Relationship Management  January 2001 - January 2009
Dendrite  January 2001 - January 2006
Sales Plus   January 1999 - January 2001
Merrill Lynch  February 1999 - September 2000

Skills
Six Sigma Green Belt, Network Security, Data Analysis, Troubleshooting, Operating Systems, Hardware, Windows, Computer Hardware, Problem Solving, Microsoft Office, Customer Relations, Customer Service, Data Center, Security, Systems Analysis, HTML, Analysis, Quality Assurance, Networking, Technical Support, Program Management, Business Intelligence, CRM, Microsoft SQL Server, Databases, SQL, Business Analysis, Microsoft Certified...

Education
Project Management Institute

Boston University   2005 — 2005
MS, Network Security

Fairleigh Dickinson University   1993 — 1997
BA, Graphic Art

Fairleigh Dickinson University
BA

Boston University
MCS

Experience
Santander Consumer USA Inc.   June 2015 - Present
Residential Capital  October 2006 - April 2015
Green Tree Servicing  February 2005 - October 2006
Dorsey & Whitney LLP  1997 - February 2005

Education
University of Michigan Law School   1994 — 1997
Juris Doctor (J.D.)

Augustana University (SD)   1990 — 1994
B.A., Political Science

Experience
Santander Consumer USA Inc.   June 2015 - Present
Bambaram Toy Library   January 2013 - December 2014
University of Texas at Dallas  January 2013 - August 2014
KPMG  April 2010 - December 2012
iViZ Techno Solutions Pvt. Ltd.   August 2008 - March 2010
Cognizant Technology Solutions  May 2006 - July 2008

Skills
Business Analysis, Product Management, Program Management, Pre-sales, Business Development, Project Management, Business Process, Strategy, Competitive Analysis, Management, Process Improvement, Integration, Oracle, Project Planning, New Business Development, Product Development, PL/SQL, Requirements Analysis, Forecasting, SharePoint, Business Strategy, Market Research, Leadership, Six Sigma, Testing, Consulting, Management Consulting, Data Analysis, SDLC, Requirements Gathering, Team Management, Change Management, SQL, Agile Methodologies, Business Intelligence, Analysis, Business Process..., Team Leadership, Business Requirements

Education
The University of Texas at Dallas   2013 — 2014
Master of Science (MS), IT and Managment

Indian Institute of Technology, Kharagpur   2007 — 2009
MBA, Marketing, General Management

Anna University   2002 — 2006
B.Tech, Information Technology

Experience
Santander Consumer USA Inc.   March 2014 - Present
Watermark Community Church  2007 - 2015
Santander Consumer USA Inc.   April 2012 - March 2014
Covenant Kids  2008 - 2013
Life Synch a Humana Company   March 2012 - April 2012
PepsiCo  July 2009 - February 2012
New Horizons Computer Learning Center - Student Dallas   February 2009 - May 2009
Republic Underwriters Insurance Company  November 1992 - November 2008
Republic Insurance Group  1999 - 2008
The Republic Group - a regional insurance company   1992 - 2008

Skills
Vendor Management, SDLC, Integration, SQL, ASP.NET, Agile Methodologies, Budgets, Business Analysis, Business Intelligence, Cloud Computing, Disaster Recovery, ERP, Enterprise Architecture, ITIL, Leadership, IT Strategy, Management, Marketing, Microsoft SQL Server, Process Improvement, PMO, Program Management, Project Management, Recruiting, Requirements Analysis, SharePoint, Software Development, Software Documentation, Software Project..., Team Building, Training, Visio

Education
Abilene Christian University   1979 — 1984
MIS, BBA

Abilene High School   1975 — 1979
College Preparation, Diploma

Experience
Santander Consumer USA Inc.   January 2015 - Present
Kewill  October 2013 - Present
Four Soft USA Inc   February 2009 - October 2013
Four Soft Ltd   February 2007 - January 2009

Skills
Business Analysis, Strategic Planning, Application Design, Trade Compliance, Product Management, Marketing Strategy, 3PL, Account Management, Customs Clearance, Requirements Analysis, Customs Regulations, Gap Analysis, Integrated Supply Chain..., CRM, Software Design, Business Intelligence, Vendor Management, Cross-functional Team..., SDLC, Software Project..., Program Management

Education
Cornell University - S.C. Johnson Graduate School of Management   2011 — 2013
Executive MBA

Amravati University   1997 — 2001
Bachelor's of Engineering, Mechanical

M.H. Saboo Siddik College Of Engineering   1995 — 1998
Diploma in Engineering, Mechanical

Kewill Sales   2014 — 2014
Solution Selling, Sales

Canadian Society of Customs Brokers (CSCB)   2009 — 2010
Certified Customs Specialist (CCS), Canada Customs Brokerage

Experience
Capital One  May 2012 - Present
Santander Consumer USA Inc.   March 2012 - May 2012
Barclays  May 2010 - March 2012
Tekstrom Inc  2006 - 2011
Independence Blue Cross  June 2008 - May 2010
BOA  2006 - 2008

Skills
PMP, SDLC, Business Analysis, Quality Center, Business Objects, Banking, SQL, PMO, Requirements Analysis, ACP, CSM, Enterprise Architecture, PL/SQL, Project Management, Software Quality..., Databases, Quality Assurance, Software Project..., Agile Methodologies, Scrum, Management, Program Management, Leadership, Consulting, Requirements Gathering, Business Intelligence, Integration, IT Strategy, Vendor Management

Education
Amravati University
Bachelor of Engineering (BE), Electronics and Telecommunications

Texas A&M University-Kingsville
Master's degree, Electrical Engineering

Experience
Santander Consumer USA Inc.   August 2014 - Present
Silverton Consulting Group   July 2013 - August 2014
Rabobank  April 2011 - June 2013
Paramax Capital Partners, LLC   November 2008 - April 2010
Citigroup Global Markets, Inc.   August 1997 - January 2008
Lehman Brothers  1996 - 1997
Salomon Brothers  1987 - 1996
Goldman Sachs  1984 - 1987

Skills
Structured Finance, Capital Markets, Securitization, Loans, Finance, Portfolio Management, ABS, Private Equity, Structured Products, Financial Structuring, Loan Origination, Investments, CDO, Securities, Mergers & Acquisitions, Valuation, Financial Services, Fixed Income, Investment Banking, Financial Institutions, Marketing, Client Development, New Business Development, Collaborative Problem..., Fixed Income Strategies, Client Relations Skills, Business Analysis, Origination, Project Management

Education
Boston University   1977 — 1981
BA

Experience
GM Financial/AmeriCredit  January 2012 - Present
Santander Consumer USA Inc.   April 2010 - January 2012
Wells Fargo Auto Finance  September 2003 - December 2008
AmeriCredit  March 1997 - February 2003

Skills
Targeted Advertising

Education
Bridgewater State University   1982 — 1984
Education

Coyle Cassidy

Coyle Cassidy

Coyle Cassidy

Experience
Santander Consumer USA Inc.   April 2015 - Present
Santander Consumer USA Inc.   September 2011 - Present
Bank of America  December 2005 - September 2011
Wipro Technologies / Farmers Insurance Group   April 2000 - December 2005
Wipro Technologies / Weyerhaeuser, Tacoma, USA   July 1998 - April 2000

Skills
Visio, PMP, Software Project..., Business Analysis, Requirements Analysis, Resource Management, SDLC, Solution Architecture, Business Intelligence, Integration, Vendor Management, Agile Methodologies, PMO, Requirements Gathering, SQL, DB2

Education
University of California, Los Angeles   2003 — 2004
Project Management

Anna University   1992 — 1996
BE, Electronics and communication engineering

University of Madras   1992 — 1996
BE, ECE

TPGIT

Experience
Santander Consumer USA Inc.   May 2013 - Present
Capital One Auto Finance  October 2008 - February 2013
JPMorgan Chase  March 2007 - October 2008
Citi  May 1998 - March 2007

Skills
Loans, Loss Mitigation, Customer Service, Skip Tracing, Management, PowerPoint, Microsoft Office, Fast Data, Davox, Mosaics, Commercial Lending, Consumer Lending, Outlook, Accounts Receivable, Credit, Financial Analysis, Credit Cards, Finance, Call Centers, Coaching, Training, Loan Servicing, Portfolio Management, Leadership, Customer Satisfaction, Time Management, Risk Management, Mortgage Servicing, Banking, Loan Origination, Mortgage Lending, Underwriting

Education
University of North Texas   1998 — 2000
Business Administration and Management, General

Brookhaven Community College   1993 — 1998
Associate's degree, Business Administration and Management, General, 3.33

Newman Smith High School   1989 — 1993

Experience
Santander Bank, N.A.   March 2014 - Present
Santander Consumer USA Inc.   May 2013 - March 2014
Santander Consumer USA Inc.   November 2011 - May 2013
Santander Consumer USA Inc.   October 2009 - October 2011
Santander Consumer Finance, UK   May 2011 - August 2011
Algebris Investments   June 2008 - August 2008
Banco Santander  June 2007 - August 2008
Bankinter  March 2007 - June 2007
Banco Santander  October 2006 - December 2006

Skills
Analysis, Portfolio Management, Data Analysis, Financial Analysis, Business Analysis, Credit Risk, Risk Management, Banking, Business Strategy, Corporate Finance, Business Intelligence, Microsoft Excel, Credit, Forecasting, Negotiation, Sales Management, Team Leadership, Change Management, Strategic Planning, Project Management, Análisis financiero, Modeling, Riesgo de crédito

Education
Southern Methodist University - Cox School of Business   2010 — 2012
PMBA-MSM

Universidad Pontificia Comillas   2003 — 2009
ICAI-Ingieneria

HEI - Hautes Etudes d'Ingénieur   2007 — 2008
Ingeniero en Informatica

Experience
Capital One Auto Finance  December 2012 - Present
Santander Consumer USA Inc.   October 2009 - December 2012
Harley Davidson Financial Services  January 2008 - July 2009
Harley Davidson Financial Services  December 2005 - December 2007
Harley Davidson Financial Services  April 2005 - November 2005

Skills
Leadership, Management, Process Improvement, Analysis, Credit Analysis, Call Centers, Risk Management, Negotiation, Finance, Financial Analysis, Vendor Management, Credit, Credit Risk, Project Management, Banking, Business Analysis, Loans, Portfolio Management, Financial Services, Retail, Loan Origination, Commercial Lending, Consumer Lending, Credit Cards, Executive Management, Financial Risk, Insurance, Loan Servicing, Loss Mitigation, Operational Risk, Operational Risk..., Policy, Relationship Management, Underwriting

Education
Abilene Christian University   1999 — 2004
BBA, Management

Experience
Santander Consumer USA Inc.   July 2013 - Present
TD Auto Finance  April 2001 - June 2013
Chrysler Financial  November 2007 - May 2011

Skills
Process Improvement, Call Centers, Credit, Customer Satisfaction, Customer Service, Leadership, Team Building, Team Management, Loans, Operations Management, Training, Coaching, Analysis, Banking, Vendor Management, Finance, Management, Sales

Education
Baker University   2004 — 2006
Master's, Business Administration

The University of Kansas   1994 — 1999
Bachelor of Arts, Psychology

Experience
Big Green Bus HSV   August 2015 - Present
Bassett Furniture Industries, Inc.   March 2015 - Present
Santander Consumer USA Inc.   January 2012 - March 2015
Soma Intimates- Chico's FAS Inc.   June 2011 - January 2012
Wells Fargo  May 2010 - June 2011
Ann Taylor  May 2005 - March 2010
Victoria's Secret  August 2004 - May 2005

Skills
Retail, Customer Service, Inventory Management, Profit, Sales, Customer Retention, Sales Management, Team Building, Store Management, Customer Satisfaction, Sales Operations, Sales Process

Education
Auburn University   2000 — 2004
Apparel Merchandising

Experience
Unity Hunt, Inc.   May 2014 - May 2015
Santander Consumer USA Inc.   June 2010 - January 2014
Tecon Corporation   July 2008 - June 2010
Ernst & Young  January 2007 - July 2008

Skills
Financial Analysis, Internal Controls, Auditing, Accounting, Sarbanes-Oxley Act, Financial Reporting, GAAP, Internal Audit, US GAAP

Education
Baylor University - Hankamer School of Business   2001 — 2006
BBA, Accounting

Experience
Hyundai Capital America  July 2014 - Present
Santander Consumer USA Inc.   September 2012 - July 2014
Santander Consumer USA  January 2011 - September 2012
Santander Consumer USA Inc.   August 2007 - January 2011
Impartial Services Group  October 2006 - July 2007
DaimlerChrysler Financial Services  2005 - 2006
DaimlerChrysler  December 1999 - July 2005
Chrysler Financial  2002 - 2005
Chrysler Financial  January 2000 - January 2002
Chrysler Financial  2002 - 2002

Skills
Customer Satisfaction, Call Center, Loans, Customer Service, Process Improvement, Loss Mitigation, Risk Management, Team Building, Operations Management, Automobile, Leadership, Call Centers, Team Leadership

Education
Central Methodist College   1996 — 1998
BA, Political Science

Blackburn College   1994 — 1996
Political Science

Hazelwood Central   1990 — 1994

Experience
UMB Bank  June 2015 - Present
Service Corporation International  September 2014 - June 2015
Faith Technologies, Inc.   September 2013 - June 2014
Santander Consumer USA Inc.   September 2010 - May 2013
Citi  November 1996 - September 2010

Skills
Talent Acquisition, Change Management, Coaching, Personnel Management, PeopleSoft, Team Leadership, Financial Analysis, Organizational..., Negotiation, Budgets, Leadership Development, Microsoft Excel, Contract Negotiation, HRIS, Deferred Compensation, Salary Review, Payroll, Payroll Taxes, Employee Benefits, Benefits Administration, Benchmarking, Cost Benefit, Wellness, Total Rewards, Business Analysis, Policy, Management, Strategy, Compensation & Benefit, Incentive Programs, HR Policies, Program Management, Analysis, Job Evaluation, Forecasting, Workforce Planning, FMLA, New Hire Orientations, Job Descriptions, Sourcing, Organizational Design, Salary, College Recruiting, Employee Recognition, HR Consulting, Compensation

Education
Austin College   1987 — 1991
Bachelor of Arts (BA), Psychology

Experience
Bar Louie  June 2015 - Present
Santander Consumer USA Inc.   April 2013 - February 2014
URSUS Advisors (Contracted to Bank of America and SunTrust)   July 2012 - April 2013
Jackson Legal Processing   February 2012 - June 2012
Harshaw Asset Management   April 2011 - February 2012
Marx, Altman, & Johnson P.C., (internship)   August 2010 - October 2010
Expedia  September 2009 - October 2010
Robinson & Smart, P.C.   July 2010 - August 2010
Law Office of Vecchio & Vecchio   September 2009 - July 2010
Midwest Consulting Group  June 2009 - August 2009

Skills
PowerPoint, Outlook, Underwriting, Microsoft Excel, Microsoft Word, File Management, Strategic Planning, Customer Service, Paralegals, Administrative..., Notary Public, Access, Internet, Title Curative, Research, Travel Arrangements, Maintaining..., Call Center, Westlaw, Scheduling Management, Military, Communicaitons, Training, Team Building, Recruiting, Program Management, SharePoint, Management

Education
Arlington Career Institute   2009 — 2010
Certificate, Paralegal, 4.0 GPA

University of Maryland - Bremerhaven Germany   1978 — 1988
Bachelor, Business Administration

Experience
Citi Mortgages  August 2012 - Present
Santander Consumer USA Inc.   2010 - 2012
Loss Mitgation Specialist / Lien Release - Call Quality Supervisor   February 2003 - September 2010

Skills
Credit, Credit Analysis, Finance, Financial Services, Loans, Mortgage Lending, Portfolio Management, Risk Management

Education
Benedict College   1991 — 1995
Bachelor of Science (BS), Accounting

Experience
Capital One  March 2015 - Present
Sierra Auto Finance LLC  March 2014 - Present
Exeter Finance Corp  December 2011 - February 2014
Santander Consumer USA Inc.   October 2004 - November 2011

Skills
Recruiting, Training, Management, Human Resources, Budgets, Project Management, Customer Satisfaction, Negotiation, Process Improvement, Customer Service, Time Management, Marketing, Outlook, Strategic Planning, Employee Relations, Coaching, New Business Development, Cold Calling, Sales Management, PowerPoint, Windows, Public Speaking, PeopleSoft, Corporate Training, Sales, Onboarding, Offboarding, Employee Development, Performance Management, Talent Acquisition, Nonprofits, Community Outreach, Staff Development, Staff Management, Branch Management, Conflict Resolution, ADP Payroll, EEOC, Employment Law, Customer Retention, Sales Process, Business Process..., Organizational..., Fundraising, Networking, Business Analysis

Education
Amberton University   2004 — 2010
Bachelor of Applied Science (BASc), Human Relations and Business

Experience
Santander Consumer USA Inc.   2015 - 2015

Skills
Microsoft Office, C++, PowerPoint, Teamwork, Microsoft Excel, Matlab, Windows, Programming, English, Team Leadership

Education
The University of Texas at Dallas   2013 — 2015

Brookhaven Community College

Experience
Behringer Harvard  July 2013 - Present
Blessed Hope, CLGI   October 2008 - Present
Santander Consumer USA Inc  August 2008 - August 2012
Builders FirstSource  July 2007 - May 2008
Abilene Christian University  July 2000 - February 2007
Nexstar Broadcasting, Inc dba KTAB-TV   November 1997 - July 2000
Army/Air Force Exchange Service, RAF Lakenheath   June 1993 - May 1997

Skills
Credit, Loans, Portfolio Management, Financial Analysis, Credit Analysis, Credit Risk, Risk Management, Finance, Strategic Financial..., Financial Services, Investments, Financial Modeling, Financial Risk, Bloomberg, Equities, Relationship Management

Education
Abilene Christian University
BAS, Business/Communication

Experience
Santander Consumer USA Inc.  

Skills
Customer Service, Leadership

Education
Baylor University