Citi Cards
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Citi Cards Employees
Citigroup July 2010 - Present
Human Rights Campaign January 2010 - Present
Dallas Gay Professionals June 2007 - Present
Citi Cards 1995 - Present
Citigroup July 2004 - July 2010
OUTTAKES Dallas April 2008 - September 2009
AIDS Arms Inc. May 2007 - October 2008
Citigroup July 1999 - July 2004
The Associates June 1998 - July 1999
The Associates June 1995 - June 1998
Skills
Project Management, Employee Relations, Resource Allocation, Capacity Planning, Vendor Management, Program Management, Process Improvement, Strategic Planning, Change Management, Banking, Relationship Management, Business Analysis, Customer Service, Management, Leadership, Team Building, Training, Recruiting, Call Centers, Marketing, Human Resources
Education
Argosy University Dallas 2007 — 2010
Masters, Professional Counseling
Amberton University 1997 — 2000
MA, Business/Human Behavior
University of North Texas 1989 — 1992
BA, IO Psych
Barclayscard U.S. May 2014 - Present
Citigroup February 2013 - December 2013
Citigroup March 2012 - January 2013
Citi Cards April 2001 - February 2012
Citi Cards December 1998 - March 2001
Philippine Consulate General, Honolulu, Hawaii July 1990 - February 1997
Department of Foreign Affairs, Manila, Philippines July 1988 - June 1990
Department of Foreign Affairs, Manila, Philippines February 1983 - June 1988
Skills
Credit Cards, Customer Service, Diplomacy, Foreign Policy, Government, Immigration Law, International Law, International Relations, Legal, Mortgage Lending
Education
Manuel L. Quezon University 1983 — 1987
Bachelor of Laws (LLB)
Manuel L. Quezon University 1977 — 1982
Bachelor of Science (BS) in Foreign Service
CVS Health August 2015 - Present
RxCrossroads February 2015 - Present
RxCrossroads October 2014 - February 2015
Citi cards January 2013 - October 2014
CITIGROUP / CITI CARDS June 2011 - January 2013
CITIGROUP / CITI CARDS March 2009 - June 2011
CITIGROUP / CITI CARDS January 2006 - March 2009
Skills
Business Analysis, Sales Management, Collections Management, Credit Operations, Collections, Call Center, Skip Tracing, Targeted Selection, Situational Leadership, Survey Research, Training Assessment, Leadership Mentoring, Workforce Training, Career Pathing, Disciplinary Actions, Job Fairs, Forecasting, Internal Reporting, PowerPoint skills, Excel, Word, Outlook, Internet Explorer, Sales Recruitment, Sales Coach, Sales Analytics, Sales Improvement, Training, Sales, Call Centers, Team Building, Recruiting, Coaching, Credit, Customer Service, Strategy, Vendor Management, Leadership, Management, Process Improvement, Performance Management, Human Resources, Employee Relations, Talent Management, Talent Acquisition, Onboarding, Project Management, Interviews, Strategic Planning, CRM
Education
Indiana Wesleyan University 2007 — 2009
Master, Business Administration
University of Louisville 2000 — 2005
Bachelor of Science, Business Administration - Marketing
eBay Enterprise November 2013 - Present
Duke Energy Corporation February 2013 - November 2013
PNC Financial Service Group 2010 - August 2012
Citi Cards 2005 - 2010
Citi Cards 2001 - 2005
Sprint PCS 2001 - 2001
Aetna Health Plans 1996 - 2001
Skills
Leadership Development, Performance Management, Operations Management, Strategic Planning, Strategic Thinking, Executive Management, Banking, Project Management, Key Performance..., Business Process..., Workforce Planning, Workforce Management, Data Analysis, Change Management, Call Centers, Analysis, Vendor Management, Cross-functional Team..., Management, Human Resources, Leadership
Education
Liberty University
Master of Business Administration (M.B.A.), Leadership
Liberty University
BS, Psychology
Rock Communications, LTD September 2010 - December 2013
Colorfx January 2008 - September 2010
Citi Cards 2003 - 2007
Moore Business Communication Services, Inc. June 1996 - October 2003
Zurich Kemper Investments, Inc. June 1987 - June 1996
Skills
Process Improvement, Offset Printing, Digital Printing, Direct Mail, People Skills, Start-ups, Project Management, Team Leadership, Operations Management, Management, Change Management, Vendor Management, Strategy, Account Management, Leadership
Education
Loyola University Chicago 1992 — 1995
MBA, Operations Management
Brown University 1983 — 1987
BA, Organizational Behavior and Management
JP Morgan Chase September 2010 - Present
Citi Cards September 2004 - February 2010
Catenate Consulting Corporation July 2000 - April 2004
JP Morgan Chase 2002 - 2004
GreenPoint Bank April 1995 - July 2000
VNU Publishing, Claritas 1989 - 1995
CDP 1986 - 1989
Alcon Data Serices 1982 - 1986
Donnelley Marketing 1980 - 1981
Skills
Management, Financial Services, Vendor Management, CRM, Strategy, Risk Management, Leadership, Process Improvement, Segmentation, Banking
Education
New York University 2009 — 2010
Certificate
New York University 2007 — 2008
Certification
New York University 2006 — 2007
Certification
New York University 2004 — 2005
Graduate
New York University 2003 — 2004
Certification
New York University 2001 — 2002
Certification
New York University 2000 — 2002
Graduate
New York University
Certification
Jamestown Films April 2015 - Present
Braden Storrs: PhotoVideo April 2011 - Present
MediaPoint Studio's [FRAMED] Network February 2011 - September 2012
Citi Cards January 2011 - September 2011
Vault Inc. 2005 - 2007
Skills
Final Cut Pro, Video, Photoshop, Editing, Photography, Premiere, Video Editing, Videography, Image Manipulation, Adobe Creative Suite, Portraits, Customer Service, Mac, Video Production, After Effects, Film, Premiere Pro CS5.5, Microsoft Office, Mac OS X, Microsoft Windows, Creative Writing, Final Cut Pro X, Photo Retouching, Camera, Storytelling, Film Production, Multimedia, Television, Motion Graphics, Animation, Documentaries, Cinematography, Lightroom, Post Production, Facebook, Social Media, Canon DSLR, Adobe Encore, DVD/BluRay Authoring, Apple Motion, OS X, Windows
Education
Utah Valley University 2013 — 2016
Bachelor of Science, Digital Media - Cinema Studies
Boise State University 2010 — 2011
Mass Communication/Journalism
The College of Western Idaho 2009 — 2009
Borah High School 2001 — 2004
High School Diploma, Generals
Citi Retail Services March 2013 - Present
Citi Retail Partner Cards October 2008 - March 2013
Citi Cards September 1999 - October 2008
GE Money 1996 - 1999
Transamerica Distribution Finance 1989 - 1996
Skills
Credit Cards, Credit, Financial Services, Portfolio Management, Relationship Management, Banking, Customer Acquisition, Strategic Partnerships, Financial Analysis, New Business Development, Mergers, Strategic Planning, Finance, Risk Management, Business Development, Marketing, CRM, Executive Management, Pricing, Financial Modeling, Leadership, Cross-functional Team..., Strategy, Vendor Management, Sales, Loans, Competitive Analysis, Business Strategy, Investments, Credit Analysis, Financial Risk, Corporate Finance, Valuation, Payments, Commercial Lending
Education
Illinois Wesleyan University 1986 — 1990
BA, English
Houzz June 2014 - Present
Grossmont College January 2010 - March 2013
United States Army Reserve August 2004 - August 2012
Brink’s May 2008 - July 2009
Cox Communications August 2007 - May 2008
CENTURY 21® March 2007 - August 2007
Citi Cards December 2006 - May 2007
America Online (AOL) January 2004 - December 2006
Skills
Leadership, Management, Customer Service, Training, Sales, Program Management, Public Speaking, Teamwork, Social Media, Salesforce.com, ClearSlide, Military, Time Management, Finance, Interviews, Team Leadership, Marketing Strategy, Advertising, Business, Customer Satisfaction, Employee Training, Policy, Human Resources, Online Marketing, Technical Support, Development & delivery..., Processes Development, Process Analysis, Analysis, Access, Bloomberg Terminal, Thompson One, Leadership Development, Brand Development, Online Advertising, Team Building
Education
University of San Diego 2012 — 2014
BBA, Finance, Alumnus
Grossmont College 2009 — 2011
Associate of Science (A.S.) Business Administration, Undergraduate Preparation, Alumnus
Draftfcb March 2011 - Present
Citi North American Consumer 2009 - 2011
Citi Cards 2007 - 2009
Non-Profit Consulting 2005 - 2006
MasterCard 1999 - 2005
MasterCard 1996 - 1999
JWT 1995 - 1996
Young & Rubicam 1982 - 1995
Skills
Integrated Marketing, Direct Marketing, Strategy, Digital Marketing, Brand Management, Marketing Strategy, Marketing Communications, Advertising, E-commerce, Interactive Marketing, Creative Direction, Marketing, CRM, Web Analytics
Education
Columbia University - Columbia Business School
MBA, Marketing and Finance
Smith College
Bachelor of Arts (BA), Government
Citi Cards July 2013 - Present
Citi Cards July 2010 - June 2013
Citi Cards July 2008 - June 2010
FedEx Kinko's June 2007 - August 2007
Singapore-MIT Alliance March 2006 - August 2006
Singapore-MIT Alliance March 2005 - February 2006
Singapore-MIT Alliance September 2001 - February 2005
Skills
Financial Analysis, Data Analysis, Forecasting, Business Analysis, Analysis, Microsoft Excel, Business Process..., Microsoft Office, Financial Reporting, Risk Management, Process Improvement, Change Management, PowerPoint, Budgets, Microsoft Word, Management, Problem Solving, Access, Leadership, Finance
Education
Georgetown University - The McDonough School of Business 2006 — 2008
Master of Business Administration (M.B.A.)
University of Pennsylvania 1997 — 2001
BA
Western Power Sports May 2009 - May 2010
Home Federal Bank December 2006 - May 2008
Citi Cards April 2004 - November 2006
Boise State University June 2005 - June 2006
Skills
Contract Negotiation, Negotiation, Budgets, Microsoft Office, Strategic Planning, New Business Development, Marketing Strategy, Project Planning, Team Building, Microsoft Excel, Sales Management, Project Management, Leadership, Construction, Management, Business Development, Customer Service, Construction Management
Education
Boise State University 2003 — 2008
Bachelor of Business Administration, Business Economics
Eagle High School 1999 — 2003
Real Time Resolutions, Inc. 2015 - Present
PointEd North Consulting September 2013 - 2015
Grapevine-Colleyville ISD 2004 - August 2013
Citi Cards 2002 - 2004
Associates First Capital 2000 - 2002
Baker Hughes Inc 1998 - 2000
Baker Hughes Corporate 1996 - 1998
Skills
Compensation, Employee Relations, Performance Management, Talent Management, Talent Acquisition, Recruitment/Retention, Workforce Planning, SPHR, Interviewing, College Recruiting, Hiring, Coaching, Onboarding, Deferred Compensation, Leadership Development, Recruiting, Staff Development, Organizational..., Process Improvement, Training, Interviews, Human Resources, Team Building, Leadership, Career Counseling, Personnel Management, Succession Planning, HRIS, Temporary Placement, Conflict Resolution, Management, Career Development, Employee Training, Benefits Administration, New Hire Orientations, Employee Benefits, Organizational...
Education
Baylor University 1991 — 1995
BBA, Management and Entrepreneurship
Macy's 2010 - Present
Citi Cards 2005 - 2009
United Airlines 2004 - 2005
AARP 2003 - 2004
American Express 1988 - 2003
Skills
Marketing, Loyalty Programs, Program Management, Strategy, Analytics, Strategic Planning, Strategic Partnerships, Leadership, Management, Competitive Analysis, Business Strategy, Financial Services, Cross-functional Team..., Financial Analysis, Product Management, Marketing Strategy, Direct Marketing, Business Development, P&L Management, Credit Cards
Education
Harvard Business School 1986 — 1988
MBA, Business Administration
Brown University 1979 — 1983
Bachelor of Arts (BA), History
The Hun School 1976 — 1979
Guilford County Schools March 2014 - Present
Guilford College January 2015 - May 2015
Guildford County School August 2013 - March 2014
The Children's Place June 2012 - August 2013
Citi cards January 2009 - March 2012
Skills
Store Management, Loss Prevention, Merchandising, Retail Sales, Retail, Store Operations, Driving Results, Cashiering, Inventory Control, Apparel, Fashion, Customer Service, Sales, Window Displays, POS, Trend, Associate Development, Microsoft Word, Data Entry, Microsoft Excel, Microsoft Office, Telephone Skills, Hiring, PowerPoint, Leadership, Teamwork, Employee Training, Team Building, Team Leadership, Phone Etiquette
Education
North Carolina Agricultural and Technical State University 2013 — 2015
Masters, Adult and Continuing Education and Teaching
North Carolina Agricultural and Technical State University 2009 — 2013
Bachelor of social work, Social Work
North Carolina Agricultural and Technical State University 2009 — 2013
Bachelor of Science (B.S.), Social Work
Arizona Daily Star September 2014 - Present
Long Realty Company August 2013 - March 2015
Dun & Bradstreet Credibility Corp October 2013 - September 2014
HomeSmart January 2007 - August 2013
Wells Fargo June 2010 - August 2011
Citi Cards January 2005 - July 2007
Citi Cards October 2004 - January 2005
Medical Dental Personnel, LLC January 2003 - September 2004
Skills
Short Sales, First Time Home Buyers, Foreclosures, Relocation, Sellers, New Home Sales, Buyer Representation, Investment Properties, Investors, Real Estate, Listings, Referrals, Single Family Homes, Residential Homes, Luxury, SFR, Relocation Buyers, Move Up Buyers, FHA, Real Estate Development, Property Management, Property, Selling, Rentals, HUD, Buyers, New Homes, Real Estate Transactions, Resellers, Income Properties, Leases, National Association of..., Contract Negotiation, Mortgage Lending, Real Property, Seniors, Listing Homes, 1031 Exchanges, Home Staging, Real Estate Financing, Seller Representation, Real Estate Economics, e-PRO, Real Estate License, Council of Residential..., Townhomes, Refinance, REO, Condos, Negotiation
Education
Brookline College 2008 — 2012
Associates, Business Technology
Brookline College-Tucson 2008 — 2012
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Hogan School of Real Estate 2007 — 2007
Real Estate
Aetna March 2014 - Present
Aetna March 2013 - Present
Citibank N.A. August 2006 - April 2013
Citi Cards August 2006 - June 2011
Rack Room Shoes May 2002 - December 2007
Best Buy November 2004 - March 2007
Lasca's Italian Restaurant November 1998 - August 2001
Skills
Customer Service, Negotiation, Merchandising, PowerPoint, Microsoft Office, Word, Excel, Social Networking, Microsoft Excel, Microsoft Word, Recruiting, Social Media, Teamwork, Time Management, Training, Resolution-oriented, Exceptional telephone..., Creative Problem Solving, Detail Oreinted, Sales, Selling, Team Building, CRM
Education
North Carolina A&T State University 2001 — 2006
Bachelor of Science, Electronics and Computer Technology
Citi Cards July 2011 - Present
Citi Cards March 2006 - July 2011
Astoria Federal Savings August 1996 - March 2006
Skills
Financial Management, Budget Management, Performance Measurement, Incentive Programs, Retail Banking, Credit Cards, Managing Employees, Employee Development
Education
Hofstra University
MBA, Banking, Finance and Investments
Hofstra University
BBA, Accounting, Business Computer Information Systems
Chaminade High School
Southwest Capital Bank April 2014 - Present
Bank of America August 2012 - April 2014
Action Coach New Mexico February 2012 - August 2012
Heritage May 2011 - December 2011
First Community Bank October 2007 - May 2011
Summitt Electric Supply April 2007 - October 2007
Citi Cards January 2003 - April 2007
Citi Cards December 2001 - January 2003
Citi Cards April 1999 - December 2001
Household Credit Services January 1997 - April 1999
Skills
Conflict Resolution, Coaching, Continuous Improvement, Mentoring, Expense Management, Process Improvement, Revenue Cycle, Leading People, Operational Efficiency, IT Strategy, Leadership Development, Performance Management, Project Execution, Leadership, Project Management, Management, Program Management, Team Building, Strategic Planning, Business Development, Customer Satisfaction, Six Sigma, Call Centers, Management Consulting, Change Management, Banking, Credit, Customer Service, Risk Management, P&L Management, Vendor Management, Executive Management, Talent Management, Executive Coaching, Operations Management, Strategy, Loans, Business Process..., Training, Business Analysis, Business Planning, Financial Services, Mergers & Acquisitions, Financial Analysis, Business Strategy, Cross-functional Team..., Portfolio Management, Credit Cards, Retail Banking
Education
Jacksonville University 1982 — 1986
BS, Business Administration
Citi's North America Retail Banking, Mortgage & Commercial Banking March 2015 - Present
Citi's US Consumer & Commercial Bank October 2013 - February 2015
Citi's US Consumer & Commercial Bank January 2011 - October 2013
Citi Cards September 2003 - August 2010
JP Morgan Chase June 2002 - August 2003
China Everbright Bank Head Office July 1997 - June 2000
Skills
Analytics, Risk Management, Consumer & Small..., Loss Forecasting &..., Basel II/III, ALLL/Credit Reserves, Consumer Lending..., Credit Underwriting, Credit Cards, Portfolio Management, Financial Risk, SAS, Underwriting, Forecasting, Banking, Trade Finance, Basel II, Financial Modeling, Credit Risk
Education
Indiana University - Kelley School of Business 2000 — 2002
MBA, Finance & Strategic Management Consulting
Nanjing University 1993 — 1997
Bachelor, International Business Management
PNC March 2013 - Present
Citi Cards July 2010 - March 2013
Diebold December 2001 - June 2010
Diebold November 1995 - December 2001
NCR Corporation November 1993 - November 1995
NCR Corporation May 1992 - November 1993
NCR Corporation March 1988 - May 1992
Key Bank March 1982 - March 1988
Skills
Strategic Partnerships, Product Management, Consultative Selling, Business Process..., Strategic Planning, Market Research, Competitive Intelligence, Banking, Payments, Organizational Change, Product Strategy, Solution Selling, Cards, Strategy Development, Competitive Analysis, Product Development, Business Strategy, Product Marketing, International Sales, Marketing Strategy, Strategy, Change Management, Business Development, Outsourcing, Program Management, Project Planning, Integration, Sales Operations, Management, Cross-functional Team..., Integrated Marketing, Executive Management, Selling, Mergers & Acquisitions, Leadership, Project Portfolio..., Channel Partners, Budgets, Business Process, Relationship Management, Marketing, New Business Development, Sales, Management Consulting, Financial Services, Portfolio Management, Multi-channel Marketing
Education
Indiana University - Kelley School of Business 2004 — 2005
Executive Leadership Development
Wright State University 1982 — 1990
Bachelor of Science, Business Economics
IdeaLearning Group 2012 - Present
NWPPA 2010 - 2012
Evantec Corporation February 2007 - April 2010
Waggener Edstrom 2007 - 2008
Robert Half International October 2005 - February 2007
Citi Cards July 2002 - August 2005
Win Multimedia 2000 - 2002
Florida State University 1999 - 2002
Skills
Business, Networking, Business Development, Instructional Design, E-Learning, Project Management, Curriculum Development, Curriculum Design, Strategic Planning, Software Project..., Organizational..., Management of Change, Finance, Sales, Leadership, Workshop Facilitation, Strategy, Employee Training, Program Management, Team Building
Education
Florida State University 1998 — 2002
Management Infomation Systems, Computer Science and Business
Brown University 1996 — 1996
Vanderbilt University
TIAA-CREF October 2012 - Present
NY Multi-Media Group March 2009 - October 2012
American Express July 2011 - November 2011
www.mynyemployee.com October 2010 - July 2011
Citi Cards October 2007 - March 2009
American Express October 2005 - March 2007
American Express October 2001 - October 2005
American Express February 1999 - September 2001
American Express November 1996 - January 1999
Skills
Direct Marketing, CRM, Customer Retention, Loyalty Marketing, Social Media, Wealth Management, Social Media Marketing, New Media Marketing, Video Blogging, Product Management, Marketing Communications, Marketing Strategy, Marketing, Management
Education
Miami University
Bachelor of Arts
Thunderbird School of Global Management
MBA/MIM
Star Learning Solutions September 2014 - Present
Contribution Summary February 2014 - Present
Start Up Quest Fall 2014 September 2014 - November 2014
First Data Corporation October 2010 - December 2013
Citi Cards 1985 - 2009
Skills
Process Improvement, Risk Management, Internal Audit, Internal Controls, Lean Six Sigma Greenbelt, Business Process..., Financial Risk, Cross-functional Team..., Process Flow, Banking, Financial Services, Credit Cards, Driving Operational..., Leadership, Customer Service, Financial Analysis, Training, Business Analysis, Management, Vendor Management, Bank Secrecy Act, Change Management, IT Audit, Payment Card Processing, Six Sigma, Program Management, Project Management, Operations Management, Fraud, Customer Oriented, Creative Problem Solving, Finance, Operational Risk..., Operational Risk, Business Continuity, Customer Satisfaction, Call Centers, Auditing
Education
University of Forida
StartUp Quest Training Program
Florida Atlantic University 2014 — 2014
Project Management
Florida Atlantic University 2014 — 2014
Lean Six Sigma Greenbelt - certified
Startup Quest 2014 — 2014
Villanova University
Six Sigman Green & Lean
Frostburg State University
MBA, Business Adminstration, 3.62 GPA
University of Baltimore
Bachelor of Science (BS), Criminal Justice, 3.8 GPA
Hagerstown Community College
Associate of Arts (AA), Criminal Justice and Corrections, 3.24 GPA
Smithsburg High
Citi Cards November 2014 - Present
Citi October 2011 - Present
Citi January 2008 - October 2011
Citigroup - Citi Cards March 2003 - 2008
Citibank (Commercial Cards) July 2001 - March 2003
Citibank (Commercial Cards) July 2000 - July 2001
Skills
Call Center, Business Analysis, Cross-functional Team..., Vendor Management, Product Development, Customer Relations, Team Leadership, Process Improvement, Program Management, Strategic Planning, Customer Service, Call Centers, Project Management, Management, Strategy, Risk Management, Marketing, CRM, Analytics, Banking, Leadership
Education
University of Sioux Falls 2003 — 2005
Augustana University (SD) 1997 — 2002
The University of South Dakota
WHS
Citi Group March 2011 - Present
Citi Cards July 2005 - March 2011
Citi Cards 2006 - 2009
Citi Cards 2005 - 2006
Acquisitions Risk Group October 2001 - July 2004
Decision Science 2001 - 2003
US Bank May 2000 - July 2001
Conseco Finance Servicing Corp, (formerly Greentree Financial) September 1999 - May 2000
Skills
Risk Management, Analytics, Credit Risk, Strategy, Management, Banking, Financial Risk, Portfolio Management, Segmentation, Leadership, Credit, Business Analysis
Education
Pace University 2002 — 2004
Lubin School of Business.MBA, Financial Economics
Duke University 1994 — 1998
BA; BA; BA, Economics; Art History; Visual Arts
Citibank Malaysia December 2009 - Present
Citibank NY September 2007 - December 2009
Citibank Singapore August 2005 - August 2007
Citibank Asia Pacific Consumer Bank August 2004 - July 2005
Citi Cards - eBusiness & Innovation Group January 2002 - June 2004
Citi Cards - eBusiness & Innovation Group January 2000 - December 2001
Citi 1998 - 2000
Citi Cards 1995 - 1997
Citi Cards 1992 - 1995
Citi April 1990 - December 1991
Skills
Product Management, Financial Services, Credit Cards, Analytics, Risk Management, Business Planning, Banking, P&L Responsibility, Strategy, Management, Leadership, P&L Management, Global Business..., Credit Risk, Business Turn-arounds, Payments
Education
St. John's University 1988 — 1990
Master of Business Administration (M.B.A.), Finance / Marketing
Bangalore University 1981 — 1986
Bachelor of Engineering, Industrial and Production Engineering
Citi Cards August 2015 - Present
Georgia-Pacific LLC June 2014 - August 2014
Hewlett-Packard October 2012 - May 2013
Hewlett Packard October 2010 - September 2012
Mu Sigma June 2009 - October 2010
Skills
Enterprise Marketing, Customer Intelligence, Marketing Analytics, Customer Segmentation..., Strategic Data Analysis, Customer Analysis, SAS, Microsoft Excel, Excel Dashboards, Business Analytics, Predictive Analytics, B2B, Enterprise Software, Business Strategy, Strategy, Business Intelligence, Data Mining, VBA, Segmentation, Data Analysis, Project Management, Business Analysis
Education
Duke University - The Fuqua School of Business 2013 — 2015
Master of Business Administration (MBA), Marketing and Strategy
PSG College of Technology 2005 — 2009
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
St. Luke's Hospital October 2013 - Present
River's Edge Rehabilitation and Living Center November 2012 - October 2013
Citi Cards November 2004 - November 2012
FEDEX KINKOS January 1998 - July 2004
Skills
Cpr Certified, Healthcare Information..., Hospitals, Customer Service, Healthcare, Nursing Process, BLS, Medication..., Critical Thinking, Leadership, Teamwork, Diabetes Care
Education
Boise State University
Bachelor of Science (BS), Registered Nursing/Registered Nurse, Graduated Cum Laude
IBM May 2013 - Present
Citigroup September 2010 - May 2013
Citigroup December 2008 - September 2010
Citi Cards July 2007 - December 2008
United Airlines May 2006 - August 2006
RBC Builder Finance February 2002 - July 2005
Enron July 2001 - December 2001
Walt Disney World May 2000 - August 2000
Skills
Analytics, Forecasting, Financial Analysis, Credit Cards, SAS, Banking, Business Analytics, Enterprise Software, Financial Modeling, Microsoft SQL Server, Executive Management, Small Business Lending, Market Analysis, Pricing Strategy, Business Intelligence, Business Strategy, SQL, Microsoft Excel, Monte Carlo Simulation, Sales Analytics, Excel, Dashboards, Teradata, SQL Server, Sales Pipeline..., Linear Programming, DB2, NPV, Margin Analysis, Tableau, Pivot Tables, Profitability Analysis, Small Business, Essbase, Scenario Analysis, Scenario Planning, Collections, Pricing Analysis, PowerPoint, Sales Compensation, Compensation Planning, Revenue Management, Airlines, Executive Reporting, Reporting & Analysis, Citigroup, Cash Flow Forecasting, Data Analysis, Problem Solving, SPSS
Education
Indiana University - Kelley School of Business 2005 — 2007
MBA, Finance, Decision Support Modeling, Marketing
Baylor University 1997 — 2001
BBA, Information Systems, Entrepreneurship
Pepsico August 2012 - Present
PepsiCo July 2007 - August 2012
Citi Cards March 2003 - March 2007
Skills
Analysis, Grocery, Logistics, Strategic Planning, Retail, Negotiation, FMCG, Forecasting, CRM, Software Documentation, Supply Chain, Cross-functional Team..., Business Planning, Program Management, Sales, Customer Service, Accounting, Pricing, Management, Process Improvement, Leadership, Purchasing, Supply Chain Management
Education
Brookstone College-Greensboro 2005 — 2007
EverBank August 2012 - Present
Crowley Maritime Corporation June 2007 - August 2012
Citi Cards June 1992 - May 2007
Citi September 2003 - June 2004
Citi July 1995 - August 2003
AT&T Universal Card January 1997 - January 1998
AT&T Universal Card July 1994 - June 1995
AT&T Universal Card June 1992 - June 1994
Skills
Process Improvement, Visio, Project Management, SharePoint, Analysis, Business Analysis, Requirements Analysis, Business Requirements, Business Process, Microsoft Excel, Program Management, Access, Operations Management, SQL, Logistics, Microsoft Office, Software Documentation, Risk Management, Transportation, Banking, Data Analysis, IT Management, SDLC, InfoPath, Requirements Gathering
Education
Jacksonville University 2005 — 2007
Master of Business Administration (MBA), Business Administration, Management and Operations
Jacksonville University 2000 — 2003
Bachelor's degree, Business/Commerce, General
Pontificia Universidad Católica del Ecuador 1987 — 1989
Associate of Arts (AA), Linguistics and Literature
Accenture October 2009 - Present
Citi Cards December 2006 - September 2009
InterContinental Hotels Group Inc. August 2004 - December 2006
American Airlines Inc. June 2000 - July 2004
Sabre Holdings Corp. February 1998 - May 2000
Skills
Analytics, Business Process..., Management Consulting, Business Analysis, Business Intelligence, Program Management, Process Improvement, Strategy, Business Strategy, Business Transformation, Project Management, Cross-functional Team..., Outsourcing, Strategic Planning, Vendor Management, PMO, Business Process, Integration, CRM, Project Portfolio...
Education
Emory University - Goizueta Business School 2006 — 2009
Master of Business Administration (MBA)
Arizona State University 1996 — 1997
Master of Science (MS)
PSG College of Technology 1992 — 1996
Bachelor of Engineering (B.E.)
CVS Caremark Corporation March 2015 - Present
Sikich April 2014 - March 2015
Navistar Inc./APEX - Contract February 2012 - January 2014
TransTech /Hallmark (BCBS)/Short Term Contract September 2011 - February 2012
EMC December 2010 - July 2011
Citi September 2010 - December 2010
Independent May 2009 - September 2010
Citi Cards March 2006 - May 2009
Citi June 2003 - March 2006
Sears Holdings Corporation November 2000 - June 2003
Skills
SDLC, Requirements Analysis, Business Process..., PMP, MS Project, PMO, Agile Methodologies, Process Improvement, Project Portfolio..., Change Management, Integration, ERP, Cross-functional Team..., SharePoint, Visio, Resource Management, PeopleSoft, Leadership, E-commerce, Six Sigma, HRIS, SAP, ITIL, Management, Risk Management, Outsourcing, Project Management, Spanish-English, Vendor Management, Software Project..., Cloud Computing, Software Development, Enterprise Software, Databases, Kronos, Agile, Global PeopleSoft, Windows Sharepoint..., Program Management, CRM, Oracle, Business Process, IT Strategy, Scrum, Requirements Gathering, Business Analysis, Business Intelligence, Training, IT Management, Consulting
Education
Microtrain Career Services 2010 — 2010
Certification, PMP
Chicago Deming Association 2009 — 2009
Green Belt, Six Sigma Certification
Keller Graduate School of Management of DeVry University 1995 — 1998
Master of Business Administration (M.B.A.), Project Management and Information Systems, 3.5
DeVry University 1990 — 1995
B.E., Computer Information Systems
AIG 2009 - Present
Long Island Center for Business and Professional Women November 2009 - June 2014
Direct Channels Group 2009 - 2010
Citigroup 2005 - 2009
Citi Cards 1987 - 2009
Citigroup 2003 - 2005
Citigroup 1999 - 2003
Citigroup 1995 - 1999
Citigroup 1992 - 1995
Skills
Accounting, Database Marketing, Customer Acquisition, Direct Marketing, Analytics, Email Marketing, Integrated Marketing, Leadership, Loyalty Marketing, Loyalty Programs, CRM, Management, Marketing Management, Marketing Strategy, Product Development, Segmentation, Strategy, Product Marketing, Marketing
Education
New York University 2009 — 2009
Certificate, Digital Media Marketing
Baruch College, City University of New York (CUNY) 1993 — 1997
MBA, Finance
Pace University - Lubin School of Business 1984 — 1988
BBA, Accounting Information Systems
St. Francis Preparatory School
High School
Money20/20, a division of i2i Events Group August 2015 - Present
Money20/20 December 2014 - August 2015
Money2020 April 2013 - December 2014
Google April 2012 - April 2013
Paymentalist August 2011 - April 2012
TxVia August 2011 - April 2012
Kauffman Labs February 2011 - June 2011
Irynsoft June 2010 - April 2011
Citi Cards August 2005 - June 2010
Citi Cards, North America April 2001 - August 2005
Skills
Product Launches, Product Marketing, Product Design, Contract Negotiation, Loyalty Marketing, Product Development, Product Management, Negotiation, Product Strategy, New Business Development, Industrial Design, Marketing Strategy, Channel Marketing, Procurement, Marketing Communications, Competitive Analysis, Marketing Management, Customer Acquisition, Market Research, Vendor Management, Database Marketing, Market Analysis, Product Launch, Product Planning, Strategy, Business Strategy, Entrepreneurship, Direct Marketing, Strategic Planning, Multi-channel Marketing, Management, Credit Cards, Analytics, Start-ups, Business Development, CRM, Leadership, Strategic Partnerships, Marketing
Education
Kellogg School of Management 1998 — 2000
MBA, Finance, Marketing
Cornell University 1994 — 1995
M. Eng., Electrical Engineering
Cornell University 1990 — 1994
B.S., Electrical Engineering
West Windsor-Plainsboro High School 1988 — 1990
Saint John's School 1985 — 1988
Citi January 2010 - Present
Citi Cards August 2005 - January 2010
GE Money - Partnership Marketing Group 2001 - August 2005
Education
DePaul University 1990 — 1992
MBA, Marketing
University of Denver 1978 — 1982
BS-Acctg, Accounting
Univision Communications Inc. 2013 - 2014
E*TRADE Financial 2011 - 2012
Peter N Pellizzi 2009 - 2011
Citi Cards 2001 - 2009
Citicorp Retail Services 1998 - 2001
Citicorp Retail Services 1993 - 1998
Citicorp Retail Services 1986 - 1993
Citibank 1982 - 1986
Skills
Business Development, Competitive Analysis, Strategic Partnerships, Strategy, Financial Services, Start-ups, Management, New Business Development, CRM, Team Leadership, Payments, Credit Cards, Leadership, Program Management, Strategic Planning, Risk Management, Executive Management, Mergers & Acquisitions, Team Building, Sales Management, Product Development, Relationship Management, Credit, Portfolio Management, Product Management, Project Management
Education
New York University 2010 — 2010
Graduate Certificate, Marketing Management
Pace University - Lubin School of Business 1979 — 1981
MBA, Banking and Finance
St. John's University, The Peter J. Tobin College of Business 1974 — 1978
BS, Marketing
Citi March 2014 - Present
Citi September 2012 - March 2014
Citi July 2009 - August 2012
Citi Cards July 2007 - June 2009
Skills
Project Mana, Strateg, Process Improvement, Marketing Communications, Market Research, Presentations, Strategy, Product Management, Marketing, Direct Marketing, Management, Strategic Communications, Analysis
Education
City University of New York-Baruch College 2005 — 2007
Master of Business Administration (MBA), Marketing
Peak Campus September 2015 - Present
Campus Advantage August 2013 - Present
Full House Marketing, Inc. March 2011 - March 2013
Greystar March 2012 - September 2012
US ARMY RESERVE August 2003 - August 2011
Goodwill Industries June 2011 - July 2011
American Express July 2009 - February 2011
Allen Industries, Inc November 2006 - February 2009
Woodstream Apartments January 2006 - November 2006
Citi Cards March 2005 - January 2006
Skills
Customer Service, Accounts Payable, Customer Satisfaction, Property Management, Microsoft Office, Event Planning, Sales, Real Estate, Project Management, Training, PowerPoint, Customer Retention, Customer Experience, Accounting, Research, Bookkeeping, Project Coordination, Accounts Receivable, Creative Writing, Time Management, Leadership, OneSite, Military Logistics, Marketing, Collections, Coding Experience, Customer Oriented, Customer Support, Reports, Yardi Property..., Volunteering, Cooking, Singing, Budget Process, Financial Statements, Financial Analysis, Executive Summaries, Blue Moon, Negotiation, Cost Control, Management, Decision Making, Networking, Crisis Management, Assessment (needs &..., Conflict resolution..., Regulatory compliance, Auditing, Overcome Obstacles, Employment Law
Education
Guilford Technical Community College 2008 — 2012
Associates, Business Administration and Culinary Arts, 3.7 GPA
Second Harvest Food Bank, Triad Community 2011 — 2011
Culinary Arts Certificate and ServSafe, ServSafe
High Point University 2004 — 2005
Bachelor's Degree, Business Administration and Management, General
NCA&T 2002 — 2004
Bachelor's Degree, Communications
More Perfect Union, Inc. June 2015 - Present
Harvard Business School Club of NY / HBS Women's Association of NY January 2006 - Present
LG Advisors January 2010 - Present
UJA-Federation of New York April 2007 - December 2009
Citi Cards November 2005 - April 2007
Citi Cards August 2004 - October 2005
Barnes & Noble/Barnes & Noble.com February 2003 - August 2004
The Walt Disney Company/Walt Disney Internet Group August 1999 - June 2000
The Walt Disney Company/Walt Disney Attractions September 1997 - August 1999
The Walt Disney Company/Disneyland August 1995 - September 1997
Skills
Strategy, Direct Marketing, Market Research, Fundraising, Social Media Marketing, Marketing Strategy, Marketing, Business Development, Strategic Partnerships, CRM, Program Management, Loyalty Marketing, Partnership Marketing, Event Management, Integrated Marketing, Competitive Analysis, Membership Development, Online Advertising, Advertising, Nonprofits, Strategic Alliances, Mergers & Acquisitions, Start-ups, Cross-functional Team..., Training, Program Development, Leadership, Major Gift Development, Email Marketing, Social Media, Public Relations, Entrepreneurship, Philanthropy, Business Planning, Strategic Communications, Strategic Planning, Major Donor Cultivation, Online Marketing, E-commerce, Segmentation, Analysis, Marketing Communications, Volunteer Management, Digital Marketing, Analytics, Business Strategy, Management, Event Planning, Alumni Relations, Consulting
Education
Harvard Business School
MBA, Business: Marketing
Stanford University
MA, Sociology: Organizational Behavior
Stanford University
BA, Psychology
Arizona Department of Corrections June 2014 - Present
Arizona Department of Corrections October 2010 - May 2014
City of Tucson January 2009 - October 2010
City of Tucson April 2008 - January 2009
City of TucsonTucson June 2006 - April 2008
Citi Cards June 2004 - July 2006
Vista Springs LLC July 2003 - June 2004
Lutheran Social Services January 2000 - July 2003
Skills
Performance Management, Human Resources, Talent Management, FMLA, Employee Benefits, Conflict Resolution, Talent Acquisition, Onboarding, Change Management, Employment Law, Workforce Development, Equal Employment..., Staff Management, Recruiting, Personnel Management, Interviews, Management, Leadership
Education
Northern Arizona University 2007 — 2010
Masters, Administration and Leadership
Capella University
Bachelors, Business Administration; HR Management
Pima Community College 2001 — 2001
Certification, HR Management
Citi Cards August 1990 - Present
Skills
Program Management, Strategic Planning, Team Building, Microsoft Office, Leadership, Banking, Insurance, Customer Service, Risk Management, Team Management, Retail Banking, Mortgage Lending, Credit, Project Management, Portfolio Management, Recruiting, Account Management, Teamwork, Marketing, Cross-functional Team..., New Business Development, Sales, Negotiation, Event Planning, Analysis, Training, Public Speaking
Education
Jacksonville University 1980 — 1985
BS, Business Administration
Sumitomo Mitsui Banking Corporation April 2014 - Present
Federal Reserve Bank of New York August 2013 - December 2013
EY (Ernst & Young) September 2012 - August 2013
Credit Suisse A.G. August 2008 - August 2012
Citi April 2005 - June 2008
Citi Cards 2002 - 2005
Montefiore Medical Center September 1997 - March 2002
Skills
Internal Communications, Corporate Communications, Strategic Communications, Newsletters, Event Management, Marketing, Leadership, Employee Engagement, Talent Management, Editing, Event Planning, Management, Communications Planning, Program Management, Social Networking, Crisis Communications, Project Management, Fundraising, Publications, Nonprofits, Diversity & Inclusion, Performance Management, Human Resources, Cultural Diversity, Employee Surveys, Focus Groups, Employee Recognition, Human resources..., Incentive Programs, Writing, Recognition Programs, Meeting Management, Publications Management, Strategy, Strategic Planning, Blogging, Project Planning, Time Management
Education
Iona College
MBA
University at Albany, SUNY
BA
Citi Cards July 2001 - July 2015
SCP Global Technologies March 1999 - July 2001
Skills
Microsoft Office, Customer Service, Microsoft Excel, Research, Management, Microsoft Word, PowerPoint, Leadership, Public Speaking, Sales, Analysis, Data Analysis, Team Building, Strategic Planning, Team Leadership, Financial Analysis
Education
Boise State University 2013 — 2019
Materials Engineering, Applied Mathematics, Biomedical Engineering, BioMaterials Engineering
Right Management March 2010 - Present
Right Management November 2008 - March 2010
Citigroup October 2007 - October 2008
Citi Cards June 2004 - July 2007
Citi Cards January 2000 - June 2004
Missouri Department of Corrections July 1993 - December 1999
Missouri Department of Corrections September 1992 - July 1993
Missouri Department of Corrections September 1991 - September 1992
Skills
Pricing strategy &..., Pricing trends &..., RFP/Contracting Process, Microsoft Excel, Data Management, Project Management, Problem Solving, Global Experience, Cross-functional Team..., Process Improvement, Deadline Oriented, Salesforce.com, Training & Development, People Management
Education
University of Phoenix 2007 — 2008
MBA, Business Administration
Missouri Western State University 1992 — 2000
Bachelor of Science (B.S.), Criminal Justice/Legal Studies
Citi Cards March 2015 - Present
Alumni Association of Hunter College June 2009 - September 2015
Citi Cards February 2012 - March 2015
Law Offices of John F. Lang June 2011 - February 2012
HUNTER COLLEGE, CUNY May 2011 - February 2012
Personnel Specialists Employment Agency March 2011 - February 2012
Independent Contractor, Writing and Editing December 2008 - June 2011
Nu Chapter of Phi Beta Kappa at Hunter College April 2011 - May 2011
Law Offices of John F. Lang January 2011 - May 2011
Citi October 2000 - December 2008
Skills
Microsoft Office, Managerial, Prioritization, Customer Service, Writing, Administration, Administrative Support, Data Entry, Word, Outlook, PowerPoint, Event Planning, Research, Editing, Excel, Problem Solving, Customer Relations, Event Management, Analysis, Planning, English, Supervisory Skills, Data Analysis, Facebook, Microsoft Word, Microsoft Excel, Administrative..., System Administration, Marketing, Budgets, Project Planning, Time Management, Office Management, Team Building, Teamwork, Human Resources, Management, Project Management, Fundraising, Social Networking
Education
City University of New York-Hunter College 2006 — 2009
Bachelors, English Language Arts
City University of New York-Hunter College 2005 — 2009
Masters, English Literature
Oshkosh West High School - Oshkosh, WI
Diploma, General Studies
University of Wisconsin-Oshkosh
none, Music
University of Wisconsin-Stevens Point
none, Theatre, Music
I've Got it Ruff February 2009 - Present
Citibank October 2011 - April 2012
Security Finance November 2010 - March 2011
Citi Cards March 2000 - January 2009
United Way of Washington County 2001 - 2007
Citi Cards December 1996 - February 2000
Honor Creditor's Agency January 1992 - December 1996
Commercial Recovery Systems January 1988 - June 1992
Skills
Operations Management, Credit, Call Center, Strategic Planning, Process Improvement, Management, Strategy, Team Building, Leadership, Customer Service, Customer Satisfaction, Team Leadership, CRM, Budgets, Forecasting, Project Management, Change Management, Customer Experience, Training, Call Centers, Retail, Time Management, Finance, Project Planning, Vendor Management, Policy, Fundraising, Analytics
Education
Ashford University 2009 — 2014
Master's Degree, Organizational Leadership
North Lake College 1997 — 1998
Certificate, Management Certification Program
Robert E. Lee High School 1979 — 1984
The University of Texas at Arlington
Business management
Tyler Junior College
Criminal justice, Accounting
Signature Consulting / Wells Fargo March 2012 - January 2013
Destiny Network Management June 2009 - March 2012
Leener Company June 2008 - February 2011
Washington Mutual March 2008 - June 2008
Select Portfolio Servicing / Residential Real Estate Review April 2007 - March 2008
ABN AMRO Mortgage November 2005 - April 2007
Duval County School Board January 2004 - November 2005
Citi Cards August 2001 - February 2003
Finish Line Athletic Shoes June 1999 - July 2001
Skills
Real Estate Financing, Mortgage Servicing, Mortgage Lending, Residential Mortgages, Mortgage Banking, Mortgage Underwriting, Quality Assurance, LPS Desktop, MSP Practitioner, Foreclosures, Bankruptcy, Social Media Marketing, Team Building, Event Planning, Social Networking, Competitive Analysis, Marketing, Marketing Strategy, Advertising, Social Media, Strategic Planning, Online Advertising, Photography, Online Marketing, Public Relations, Media Planning, Program Management, Email Marketing, Management Consulting, Public Speaking, Entrepreneurship, Microsoft Office, Customer Service, Marketing Communications, Event Management, Leadership Development, New Business Development
Education
Jacksonville University 2009 — 2011
Bachelor of Science, Business Management; Business Management/Marketing
Florida Agricultural and Mechanical University
Attorney Messenger Service December 2011 - Present
Tiffany In Home Services January 2013 - December 2013
ICON Consultants May 2011 - August 2011
Farmers Insurance May 2008 - April 2010
Citi Cards October 2006 - June 2007
Metropolitan Community Colleges February 2000 - September 2005
Skills
•Trained in ICD-9, ICD-10 and PCS, CPT billing and coding, reimbursement experience, 3M system, •Maintained strict..., •Follow up to see if a..., Medicare billing (DDE)., Level 1 HCPCS, Level 2 HCPCS, Microsoft Office Suite, Scanning records, QuickBooks, Creative problem solver, Processed payments, Microsoft Office, Outlook, Leadership
Education
Ashford University 2013 — 2015
Masters, Masters of Health Administration
Concorde Career Colleges 2013 — 2014
Associate's degree, Health Information Management
Mid America Nazarene University 2008 — 2009
Bachelor of Arts, Business Management/Human Relations and Resources
UnitedHealth Group February 2015 - Present
Fleenor Security Systems September 2011 - October 2014
Citi Cards July 2009 - January 2011
American Honda Finance May 2007 - August 2007
Target Corporation 2003 - 2005
Skills
Accounting, Customer Service, Team Building, Invoicing, Financial Analysis, Strategic Planning, Software Documentation, Leadership, Public Speaking
Education
Milligan College 2005 — 2009
B.S. Degree, Accounting
Farragut High School 2001 — 2005
High School Diploma
Caliber Home Loans April 2014 - Present
Citi Cards July 2006 - April 2014
Citi Cards May 2005 - June 2006
Assisted Living Concepts November 2003 - May 2005
McKesson March 2003 - November 2003
McLane Company, Inc. July 2000 - July 2001
Skills
Journal Entries, Essbase, Internal Controls, Financial Accounting, Project Planning, Management, Coaching, Accounting, Microsoft Excel, Variance Analysis, Real Estate, Accounts Payable, Inventory Management, Sarbanes-Oxley Act, Program Management, Budgets, Sales, Cash Management, Accruals, Forecasting, Financial Reporting, GAAP, Risk Management, Hyperion Enterprise, Business Development, Account Management, Public Speaking, Team Building, General Ledger, Auditing, Business Analysis, Customer Service, Financial Modeling, Financial Analysis, Account Reconciliation, Strategic Planning, Recruiting, Microsoft Office, Accounts Receivable, PowerPoint, Credit Cards, Business Planning, Corporate Finance, Finance, Analysis, Financial Statements, SAP, Mergers & Acquisitions, Cash Flow, Leadership
Education
East Texas Baptist University 2001 — 2002
Accounting
Richland Community College 1998 — 2000
Accounting
Edward S. Marcus High School 1994 — 1998
PNC June 2012 - Present
PNC Mortgage March 2011 - Present
rbc 2009 - Present
Express Tax Returns January 2010 - February 2010
Embarq July 2009 - September 2009
Kelly Services July 2008 - May 2009
West Corporation December 2007 - May 2008
Citi Cards August 2003 - April 2008
Bank of America December 2001 - January 2003
Skills
Skilled at consulting..., Experienced in being..., Ability to utilize..., Proven leadership and..., •Microsoft Word,..., •Fidelity, MSP, and..., Microsoft Communicator, Software Documentation, Mortgage Lending, Loans, Loss Mitigation, Lync
Education
North Carolina Agricultural and Technical State University 1999 — 2005
B.A., Psychology
Citi Cards September 2013 - Present
Citi May 2011 - September 2013
Dept of Finance, City of NY July 2007 - May 2011
Dept of Information Technology and Telecommunications, City of NY May 2005 - July 2007
Marsh & McLennan Companies, Inc. August 2004 - May 2005
Chubb Insurance August 2002 - August 2004
Skills
Process Improvement, Business Analysis, IT Strategy, Financial Analysis, Relationship Management, Analysis, Securities, Program Management, Risk Management, Equities, Vendor Management, Project Management, Strategic Planning, SharePoint, Strategic Financial..., SDLC, Business Process..., Financial Services, Banking, Budgets, Governance, Change Management, Mergers & Acquisitions, Portfolio Management, Strategy, Analytics, Project Portfolio..., Executive Management, PMO, CRM
Education
Boston College 1997 — 2001
BA
Baptist Hospital East 2009 - 2012
Citi Cards May 2006 - August 2009
Education
Jefferson Community College 2012 — 2013
Humana March 2012 - Present
Crowe Horwath LLP November 2010 - January 2012
CROWE HORWATH, LLP November 2010 - January 2012
SinglePipe Communications September 2008 - November 2010
SINGLEPIPE COMMUNCATIONS, INC September 2008 - November 2010
CITI COMMUNITY CAPITAL a Division of CITI GROUP May 2004 - September 2008
Citi Cards May 2004 - September 2008
Citi May 2004 - May 2008
Skills
Access, Microsoft Excel, Management, Accounts Payable, Human Resources, Office Management, Invoicing, Project Planning, Lotus Notes, Insurance, Finance, Auditing, Recruiting, Operations Management, Coaching, Research, Databases
Education
Bellarmine University 1992 — 1997
BA
Bellarmine University
Bachelor of Arts
Louisville Male High School
Short Sale Specialist Network February 2011 - August 2012
Wachovia, A Wells Fargo Company September 2008 - June 2009
Wachovia Mortgage September 2008 - June 2009
Gale Insulation May 2005 - April 2007
Department of Juvenile Justice October 2004 - May 2005
Citi Cards August 2001 - October 2004
Citibank 2001 - 2004
Education
Florida Metropolitan University 2003 — 2007
Bachelors, Criminal Justice
West Nassau High 1997 — 2000
Everest University
Bachelor of Science, Criminal Justice
CareFirst BlueCross BlueShield April 2014 - Present
American Express January 2013 - February 2014
CSC February 2012 - January 2013
N.E.W. Customer Service Companies, Inc November 2011 - February 2012
CSC June 2010 - October 2011
Chartis Insurance June 2009 - May 2010
Citi Cards October 2007 - April 2009
Skills
Pega PRPC, SOA, Java, Business Process Design, SDLC, Requirements Gathering, Agile Methodologies, Requirements Analysis, SQL, Java Enterprise Edition, Websphere, Oracle, DB2, Web Services, SOAP, Weblogic, PL/SQL, JSP, JavaScript, Core Java, HTML, Pegasystems PRPC, User Acceptance Testing, PRPC, Servlets, DB2/SQL, Oracle SQL, Software Project..., Enterprise Architecture, .NET, Struts, XML, Microsoft SQL Server, Business Process..., WebLogic, WebSphere
Education
Governors State University 2006 — 2007
Master's degree, Computer Science
Western Kentucky University 2005 — 2006
Master's degree, Computer Science
Madras University 2000 — 2004
B.E, ECE
Srinivasa Public School 1988 — 1998
EcoWater Systems LLC March 2011 - Present
Jay A Benson Law Office, PLLC. Criag M. Mertz Law Office, Marcia S. Rowland Attorney At Law August 2010 - October 2011
Ruby Tuesday August 2009 - June 2011
Patricia J. Hartmann, P. A. January 2010 - May 2010
Border Foods: Pizza Hut January 2008 - August 2009
Citi Cards February 2006 - June 2007
Idaho Central Credit Union May 2005 - January 2006
Winona Sandwich Company August 2002 - October 2004
AmeriCorps National Service August 2002 - July 2003
Skills
Customer Service, Microsoft Word, PowerPoint, Outlook, Microsoft Office, Microsoft Excel, Teamwork, Public Speaking, Research, English, Legal Documents, Westlaw, Event Planning
Education
Inver Hills Community College 2008 — 2010
Post Baccalaureate Certificate, Paralegal
Winona State University 1999 — 2004
BA, History
Minnesota West Community College 1997 — 1999
AA, General
Citibank December 2001 - March 2009
Citibank June 1994 - December 2001
Citi Cards October 1992 - June 1994
Citicorp International Communications, Inc. December 1988 - October 1992
Citicorp Information Resources, Inc. February 1986 - December 1988
Citicorp Information Resources, Inc December 1984 - February 1986
Skills
Financial Modeling, Analysis, Microsoft Office, Process Improvement, Forecasting, Business Planning, Financial Analysis, Financial Reporting, Capital Markets, Banking, Strategic Financial..., Portfolio Management, Management, Finance, Budgets, Risk Management
Education
Fairfield University 1980 — 1984
Bachelor of Science, Finance
County College of Morris 2013 — 2013
Project Management
New York University SCPS 2009 — 2010
Advanced Certificate in Portfolio Management: Equity
Pace University, Lubin School of Business 2009 — 2010
Certificate, The Financial Planning Program
United Way of Central Iowa 2006 - Present
Citi Cards January 2002 - February 2006
Education
Drake University 1986 — 1989
BA, Journalism and Mass Communications
Citigroup August 2004 - July 2015
Citi Cards May 2006 - November 2009
Citigroup August 2004 - May 2006
Leyva Enterprise January 1997 - July 2004
Safeway May 1984 - December 1996
Skills
•Exceptional listener..., •Highly analytical..., •Computer-literate ..., •Flexible team player..., •Proven..., •Goal-driven leader..., •Personable..., •Results-driven..., •Innovative..., •Resourceful team..., Management, Microsoft Office, Customer Service, Microsoft Excel, Project Management, Strategic Planning, Leadership, Sales, Microsoft Word, Public Speaking, Access, Risk Management, Compliance, Business Analysis, Data Analysis, Data Mining, Organized, Good Listener, PowerPoint, Research, Marketing, Social Media, Team Building, Negotiation, Training, Budgets, New Business Development, Marketing Strategy, Team Leadership, Business Strategy, Sales Management, Project Planning, Process Improvement, Event Planning, Teaching, Strategy
Education
New Mexico State University 1986 — 1991
Bachelor’s Degree, Management Information Systems, General, 3.4
Premier Designs December 2014 - Present
The Big Fun Foundation, Inc. September 2005 - December 2014
Citi Cards August 1990 - July 2007
Citigroup 1990 - 2007
Skills
Direct Mail, Copywriting, Marketing, Advertising, Branding & Identity, Publishing, Customer Service, Editing, Direct Marketing, Marketing Communications, Integrated Marketing, Social Media Marketing, Brand Development, Creative Strategy, Copy Editing, Marketing Strategy, Online Marketing, Corporate Branding, Creative Direction, Digital Strategy
Education
Florida State College at Jacksonville 1971 — 1973
Citi July 2013 - Present
Citi February 2011 - June 2013
Citi January 2010 - January 2011
Citi June 2008 - December 2010
Citi Cards April 2007 - May 2008
Citi Cards November 2006 - April 2007
Citi Cards November 2005 - October 2006
Capital one December 2003 - October 2005
Purdue University August 2003 - November 2003
Skills
Portfolio Managament, Credit Card Pricing, Business Analytics, Customer Behavior..., Business Strategy, Cross Selling, Marketing Strategy, Cross-functional Team..., Segmentation, Credit, Analytics, SAS, Credit Analysis, Management, Credit Cards, Strategy, Credit Risk, Leadership, Business Development, Portfolio Management, Business Analysis, Financial Analysis, Project Management, Financial Risk, Pricing, Program Management, Risk Management, Financial Services, Financial Modeling, Relationship Management, Retail, Analysis
Education
Purdue University 2001 — 2003
M.S, Industrial Engineering
Anna University 1997 — 2001
B.E, Mechanical Engineering
Accenture June 2005 - Present
Citigroup/Citi Cards 2002 - 2005
Citigroup 2002 - 2005
Citicards 2002 - 2005
Citi Cards 2002 - 2005
Citibank 2002 - 2005
Citigroup/CitiCards 2002 - 2005
Enron 1997 - 2000
Education
Duke University - The Fuqua School of Business 2000 — 2002
Clark Atlanta University 1993 — 1997
BA
Citigroup [CBG] July 2009 - December 2014
Citigroup September 2006 - July 2009
Citicards August 2005 - August 2006
Citi Cards 2003 - 2005
lennar 2002 - 2002
Skills
Banking, Financial Analysis, Portfolio Management, Finance, Credit, Financial Modeling, Strategic Planning, Risk Management, Commercial Banking, Investments, Loans, Security, Analytics, Team Leadership, Non-profit Volunteer, Financial Services, Credit Risk, Corporate Finance, Capital Markets, Business Strategy, Commercial Lending, Cash Management, Treasury Management, Credit Cards, Wealth Management, Financial Markets, Financial Risk, Due Diligence, Equities, Valuation, Leadership, Mortgage Lending, Underwriting, Series 7, Fixed Income, Retail Banking, Credit Analysis, Private Banking, Private Equity, Relationship Management, Asset Management, Mergers & Acquisitions, Consumer Lending, Derivatives, Small Business Lending, Investment Banking, Loan Origination, Mutual Funds, Securities, Management
Education
Citi Commercial Credit College (Omega Performance) 2014 — 2014
Commercial Credt Analysis
Indiana University - Kelley School of Business 2001 — 2003
MBA
ESADE Business School 2003 — 2003
Florida International University - College of Business Administration 1998 — 2000
BA
CGSM 2001 — 2003
Citi Cards September 1989 - Present
Citi Cards February 2000 - February 2003
Citi, Citigroup September 1989 - February 2000
Skills
Credit Cards, Portfolio Management, Credit, Forecasting, Financial Services, Financial Risk, Strategic Financial..., Analysis, Corporate Finance, Strategy, Finance, Financial Modeling, Risk Management, Financial Analysis, Credit Risk, Valuation, Banking, Cash Management, Capital Markets, Credit Analysis, Relationship Management, Investment Banking, Mergers & Acquisitions, Retail Banking, Treasury Management
Education
Fordham Gabelli School of Business 1991 — 1993
MBA, Finance
Manhattan College 1981 — 1985
T-Mobile April 2008 - Present
T-Mobile February 2007 - April 2008
T-Mobile February 2006 - February 2007
T-Mobile August 2005 - February 2006
Citi Cards October 2004 - August 2005
DIRECTV Customer Care Center November 1999 - April 2003
DIRECTV Customer Care Center November 1998 - November 1999
DIRECTV Customer Care Center March 1997 - November 1998
Skills
Call Center, Project Plans, Cross-functional Team..., Telecommunications, Visio, Excel, SDLC, Scheduling, Workforce Management, MS Project, Microsoft Office, SharePoint, IEX, People Management, Resource Management, Forecasting, Budgeting, Capacity Planning, Requirements Analysis, Customer Service, Change Management, Metrics, Retail, Project Planning, Avaya, Team Leadership, Analysis, Call Routing, Customer Experience, Operations Management, Documentation, PMO, Software Project..., Microsoft Excel, Project Management, Program Management, Vendor Management, Management, Call Centers, Business Requirements, Business Analysis, Wireless, Process Improvement, Budgets, Project Delivery, Software Documentation, Business Process, Leadership, Integration, Project Portfolio...
Education
Boise State University 1993 — 1996
Citi September 2013 - Present
Citi Cards August 2012 - August 2013
Citi July 2010 - August 2012
Citi April 2008 - August 2010
Citi August 2005 - March 2008
Citi April 2003 - July 2005
Diplomat Companies April 2001 - September 2002
hsupply.com March 1999 - November 2000
Skills
Emerging Payments, Mobile & Internet, EMV, Product Launch and..., P&L Management, Business Strategy..., Business Re-engineering, Global Execution, Start-up Ventures, Project Management, Consumer Lending, Strategy, Program Management, Management, Business Strategy, Business Planning, Business Process, Leadership, Business Process..., Finance, Product Development, Banking, Credit Cards, Financial Services, Payments, Portfolio Management, Product Management
Education
Georgia State University
MBA, Finance
Maharashtra Institute of Technology, University of Poona
B. E., Mechanical Engineering
Citi Cards April 2004 - Present
Near North National Group April 2000 - June 2003
AIG American General 1993 - 2000
Skills
Credit Cards, Financial Services, AML, Financial Risk, Risk Management, Private Equity, Hedge Funds, Banking, Swaps, Mergers & Acquisitions, Due Diligence, Analytics, Analysis
Education
DePaul University College of Law
Doctor of Law (J.D.)
Northwestern University
Bachelor of Science (B.S.), Communications
Vista Consulting Group January 2014 - February 2015
Vitera Healthcare Solutions January 2012 - December 2013
MicroEdge 2010 - 2012
Citi Cards 2006 - 2010
Marsh & McLennan Companies, Inc. 2003 - 2005
American Express 1995 - March 2002
Coopers & Lybrand Consulting 1993 - 1995
Skills
Strategic Planning, Business Strategy, Mergers, Vendor Management, Cross-functional Team..., Financial Analysis, Process Improvement, New Business Development, Mergers & Acquisitions, Start-ups, Strategy, Strategic Partnerships, Executive Management, Competitive Analysis, Analytics
Education
University of Pennsylvania - The Wharton School 2000 — 2002
Master of Business Administration (MBA)
Columbia University 1989 — 1993
Bachelor of Arts (BA)
Novitex Enterprise Solutions June 2015 - Present
JPMorgan Chase & Co. December 2014 - June 2015
Citi Cards March 2011 - December 2014
Citi September 2008 - March 2011
Citi February 2006 - September 2008
Citi June 2005 - February 2006
Citi November 2003 - June 2005
Sears Credit January 2001 - November 2003
Skills
Banking, Risk Management, Credit, Portfolio Management, Financial Services, Vendor Management, Retail Banking, Loans, Equities, Credit Cards, Relationship Management, Process Improvement
Education
Franklin University 1994 — 2007
Jackson Hewitt January 2012 - April 2012
Actively Seeking Employment July 2010 - January 2012
Citi Cards March 2008 - June 2010
Harbor Capital Advisors, Inc. August 2007 - December 2007
Walgreens Health Initiatives October 2005 - April 2007
Discover Card 1988 - 2005
Discover Financial 1988 - 2005
Discover Card Services 1988 - 2005
Discover Financial Services, Inc. 1990 - 1996
First Wisconsin Corporation 1986 - 1988
Skills
Credit Cards, Financial Analysis, Accounting, Finance, Financial Audits, Financial Reporting, Financial Risk, Financial Services, Internal Controls, Leadership, Management, Risk Management
Education
Illinois State University 1980 — 1984
Bachelor of Science, Accounting
Synchrony Financial SVP, Chief Marketing OfficerCareCreditMay 2015 - Present
MasterCard April 2013 - April 2015
MasterCard Worldwide December 2009 - March 2013
MasterCard January 2009 - November 2009
MasterCard January 2007 - December 2008
MasterCard October 2005 - November 2006
Citi Cards February 2001 - September 2005
Eisnor Interactive April 2000 - March 2001
Home Box Office 1997 - 2000
FCB Direct 1996 - 1997
Skills
Credit Cards, Loyalty Marketing, Segmentation, Loyalty Programs, Customer Acquisition, Direct Marketing, Debit Cards, Mobile Payments, Partnership Marketing, Product Management, Financial Services, Payments, Database Marketing, Strategic Partnerships, Analytics, Marketing Strategy, Integrated Marketing, B2B Marketing, Cross-functional Team..., Relationship Management, Business Development, B2B, Marketing, Strategy, Product Development, E-commerce, Leadership, Advertising, Multi-channel Marketing, Product Marketing
Education
Emory University - Goizueta Business School 1994 — 1996
MBA, Marketing
Bates College 1985 — 1989
BA, Psychology
First Hawaiian Bank December 2013 - Present
Citi January 2012 - September 2013
Citi January 2010 - January 2012
Citi Cards October 2007 - June 2010
Dun & Bradstreet July 2006 - September 2007
Skills
Financial Modeling, Emerging Markets, Competitive Analysis, Strategy, Product Management, Product Development, Marketing, Analytics, Financial Services, Strategic Partnerships, Segmentation, Cross-functional Team..., Credit Cards, Business Strategy, Start-ups, Program Management, Corporate Development, Business Development, Strategic Planning, Valuation
Education
Columbia University - Columbia Business School 2004 — 2006
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
Cornell University 1993 — 1997
B.S., Human Development
Experian August 2013 - Present
Liberty Open Tennis Tournament 1999 - Present
Citi September 2002 - August 2013
American Express September 1995 - July 2002
Citi Cards July 1992 - September 1995
Skills
Financial Services, Banking, Portfolio Management, Credit Cards, Financial Modeling, Project Management, Budgets, Marketing Mix Modeling, Optimization, Business Process..., Business Process..., Product Development, Driving Profitability, Profitability Tracking, P&L Forecasting, Trend Forecasting, Business Planning, Management, Leadership, Direct Marketing, Program Management, Finance, Segmentation, Analysis, Business Analysis, Data Analysis, Data Analytics, Financial Analysis, Market Analysis, Competitive Intelligence, Marketing, Strategic Planning, Team Leadership, Pricing, Sales, B2B, CRM
Education
New York University - Leonard N. Stern School of Business 1995 — 1999
Master of Business Administration (MBA), Finance, General
Haverford College 1989 — 1992
BA, Economics
PNC August 2012 - Present
Citi Cards October 2001 - May 2009
Education
Indiana University-Southeast 2011 — 2013
Bachelor of Arts (B.A.), Communication, General
University of Louisville 2001 — 2005
Citi Cards Transaction Research ManagerCitigroup2002 - Present
Education
Dakota State University 1976 — 1980
BS, Education (Math and Physical Education
JPMorgan Chase & Co. August 2014 - Present
JPMorgan Chase & Co. February 2011 - August 2014
JPMorgan Chase & Co. February 2010 - February 2011
Citi Cards October 2005 - February 2010
Citi Cards August 2002 - October 2005
Citi Cards February 2002 - August 2002
Skills
Strategic Planning, Management, Auditing, Budgets, Leadership
Education
Franklin University 2006 — 2007
MBA
Florida Agricultural and Mechanical University 1997 — 2001
BS, Business Administration
Switchfast Technologies August 2011 - Present
Iron-Grey Management Consultants August 2010 - August 2011
myEARTH360.com June 2007 - July 2010
Citi Cards September 2004 - December 2008
GE Financial Assurance 2000 - 2002
GE Financial 2000 - 2002
Sears Direct Response Group 1995 - 2000
The Signature Group 1988 - 1995
Skills
Strategic Financial..., Financial Analysis, Profit Maximization, Database Analysis, Team Management, Operations Management, Marketing Strategy, Direct Marketing, Managing Partner..., Data Analysis, Cross-functional Team..., Analytics, Product Management, Program Management, Strategy, Start-ups, CRM, Leadership, Insurance, Management, Financial Planning, Marketing, Analysis, Executive Management, Strategic Planning
Education
Northern Illinois University
MBA, Marketing and Finance
Bradley University 1984 — 1988
BS, Business and Marketing
Citigroup Venture Capital Database Marketing AnalystCitigroupSeptember 2004 - Present
Citi Cards 2004 - Present
Education
Columbia Southern University 2009 — 2011
MBA, Business Administration
Citi August 2011 - Present
Citi Cards August 2000 - August 2011
Associates March 1996 - August 2000
Associates January 1992 - March 1996
Skills
Credit Cards, Banking, Business Analysis, Financial Services, Management, Relationship Management, Risk Management, Security, Vendor Management, Portfolio Management, Project Portfolio..., PMO, Business Process..., Process Improvement, SDLC, Program Management
Education
Visa Bankcard Management Program 2000 — 2000
Credit Card Issuing and Acquiring
Drexel University 1976 — 1979
Bachelor's degree, Interior Design
Allstate Insurance May 2008 - Present
Citi 2004 - 2008
Citi Cards 2004 - 2008
Discover Financial Services 2000 - 2004
Chicago Decal Co 1989 - 1993
Skills
project management, Expense Management, Integrated Marketing, Marketing Management, Project Management, Marketing, Contract Negotiation, Email Marketing, Direct Marketing, Direct Mail, Leadership, Management, Segmentation, Vendor Management, Insurance, Marketing Strategy, Analytics, Marketing Communications, Strategic Planning, Strategy, Cross-functional Team..., Digital Marketing
Education
DePaul University
Bachelor of Arts, Music
Northwestern University
Masters of Science, Advertising
Capital One November 2008 - Present
Citi November 1996 - November 2008
Citi Cards 1996 - 2002
United Healthcare June 1995 - November 1996
MetraHealth November 1994 - June 1995
Travelers April 1987 - November 1994
Education
Eastern Connecticut State University 1982 — 1986
BA
TD September 2014 - Present
Independent Consultant Risk Management and Credit Card Strategy Development February 2014 - August 2014
JPMORGAN CHASE May 2008 - January 2014
JP Morgan Chase 2008 - January 2014
CITIGROUP March 2001 - April 2008
Citi Cards 2002 - 2008
First USA February 1999 - February 2001
AT&T/ CITI UNIVERSAL CARD SERVICES May 1995 - January 1999
Skills
Analytics, Risk Management, Program Management, Management, Portfolio Management, Credit Risk, Segmentation, Financial Risk, Credit Cards, Marketing, Aerospace Engineering, Technical Writing, Banking, Analysis, Strategy, Forecasting, Governance, Business Process, Credit, Business Planning
Education
Embry-Riddle Aeronautical University 1994 — 1995
MBA, Business
Embry-Riddle Aeronautical University 1986 — 1988
MSC, Aeronautical Engineering
Embry-Riddle Aeronautical University 1981 — 1984
BSC, Aeronautical Engineering
Citi Cards Digital CommunicationsCitiJanuary 2014 - Present
Education
Cornell University
Time Inc. May 2011 - Present
Citi January 2010 - May 2011
Citi Cards November 2008 - January 2010
Citi Cards May 2004 - November 2008
Citi Cards October 2001 - May 2004
Wheelhouse Consulting February 2000 - October 2001
Enterprise Community Partners January 1993 - August 1995
Skills
Product Management, Marketing Strategy, Segmentation, Start-ups, Marketing Management, Marketing, Management, Mobile Devices, Email Marketing, Strategic Partnerships, Customer Acquisition, Cross-functional Team..., Digital Marketing, Product Marketing, Publishing, Financial Services, Non-profits
Education
Northwestern University - Kellogg School of Management 1995 — 1997
Master of Business Administration (MBA), Marketing
Connecticut College 1984 — 1988
BA, History, Government
Citi Cards March 1999 - Present
Citi Cards September 1995 - March 1999
Citi Cards June 1993 - September 1995
Skills
•Highly effective,..., •Effective people..., •Excellent oral and..., •Exceptional..., •Strong organizational..., Demonstrated ability to..., •Consistently use..., •Work well in a..., •Proficient in MS..., •Experience with..., Call Centers, Coaching, Corporate Communications, Editing, Event Management, Event Planning, Fundraising, Leadership, Management, Marketing, Media Relations, Microsoft Office, Public Relations, Public Speaking, Social Media, Strategic Communications, Team Building
Education
Boise State University 1988 — 1995
Bachelor's Degree, Social Sciences/Public Affairs
Boise State University 1988 — 1995
Bachelor's Degree, Multi Ethnic Studies
Citi Cards December 2005 - July 2008
Citi Cards October 2000 - December 2005
Education
East Tennessee State University 2005 — 2009
Citi Cards March 2011 - Present
Citibank 2002 - Present
Citigroup July 2002 - March 2011
Skills
Credit Cards, SharePoint, IBM Mainframe, SDLC, Mobile Payments, Requirements Analysis, Payments, Financial Services, Cards, Strategy, Software Project..., Electronic Payments, Banking
Education
University of South Dakota 2005 — 2007
MBA
Dakota State University 1998 — 2002
BBA, Information Systems and Finance
Citi August 2014 - Present
Citi December 2013 - July 2014
Citi Cards 2010 - October 2013
Barclay Card US 2008 - 2010
Global Network Services, American Express 2006 - 2008
American Express February 2001 - January 2006
Fleet Credit Service 1999 - February 2001
Freddie Mac Corp September 1997 - August 1999
Skills
Portfolio Management, Analytics, Credit Cards, Forecasting, Credit, Analysis, Risk Management, Financial Risk, Segmentation, Banking, Credit Risk, Underwriting, Customer Retention, Leadership, Strategy, SDLC, Project Management, Management, SAS, Pricing, Loans, Program Management
Education
Iowa State University
MS; MS, Statistics; Economics
Jilin University
BA, Economics
NE Normal University High School
Citi Cards January 2000 - Present
Skills
Business Analysis, Process Improvement, Vendor Management, SDLC, PMO, Business Process..., Requirements Analysis, Visio, Requirements Gathering, Risk Management, Project Management, Business Requirements, Banking, PMP, Software Project..., Program Management, Business Process, Change Management, Project Delivery, Analysis, Project Portfolio..., MS Project, Business Intelligence, Call Centers
Education
Baker University 2005 — 2006
Master of Business Administration (MBA)
Pleasant Ridge HIgh School 1992 — 1995
General, Regular/General High School/Secondary Diploma Program
Immaculata High School
Citi Cards Administrative AssistantCiti2003 - 2008
Gateway August 2001 - April 2003
West Platte R-II High School August 1992 - August 2001
Education
Missouri Western State University 1976 — 1980
BSBA, Management
Citi Cards January 2011 - Present
Citi September 2000 - Present
General Electric September 1998 - August 2000
Education
Clemson University 1968 — 1972
BS, Management
SCI PARTNERS February 2012 - Present
XEROX BUSINESS SERVICES (FORMERLY ACS) January 2011 - January 2012
SYKES ENTERPRISES January 2009 - December 2010
CITI CARDS December 2005 - August 2008
NTC / INCOMNET COMMUNICATIONS August 1997 - October 2005
Skills
P&L Responsibility, Employee Relations, Development Of Employees, Client Relations Skills, Facilities Management, Project Management, Program Management, Organizational Design, Performance Management, Business Process..., Outsourcing, Vendor Management, Management Consulting, Service Improvement, Bench Strength, P&L Management, Strategy, Training, Employee Engagement, Telecommunications, Project Planning, Account Management, Human Resources, Customer Retention, Management, Customer Experience, Business Development, Cross-functional Team..., Leadership, Talent Acquisition, CRM, Contact Centers, Budgets, Team Building, BPO, Start-ups, Executive Management, Customer Satisfaction, Workforce Management, Relationship Management, Team Leadership, Analysis
Education
California State University-Fullerton
Credential, Secondary Education
University of California, Santa Barbara
BA, Social Sciences
Fiserv 2013 - Present
Citi Cards 2011 - 2013
Citi Cards 2006 - 2011
Citigroup 2002 - 2006
Skills
Business Development, CRM, Credit, Cross-functional Team..., Customer Acquisition, Financial Modeling, Financial Services, Leadership, Management, Marketing, Product Management, Segmentation, Strategic Planning, Vendor Management, Forecasting, Marketing Strategy, Strategy
Education
Indiana University - Kelley School of Business 1999 — 2001
MBA, Finance
University of Maryland College Park 1989 — 1994
BS, Civil Engineering
Citi Cards 2007 - Present
Citibank Canada 2004 - Present
YMCA Scarborough 1994 - Present
Skills
Access, Analysis, Analytics, Banking, Business Analysis, Business Strategy, CRM, Call Center, Change Management, Coaching, Credit, Credit Analysis, Credit Cards, Credit Risk, Customer Experience, Customer Satisfaction, Customer Service, Finance, Financial Analysis, Financial Risk, Financial Services, Leadership, Loans, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Operational Risk..., Payments, Portfolio Management, Process Improvement, Project Management, Relationship Management, Retail Banking, Risk Management, Strategic Planning, Strategy
Education
Mapua Institute of Technology
Industrial Design, Design
Ontario Fitness
Certified Fitness Instructor, Health and Fitness
Mercer County Community College September 2014 - Present
Commerce Bank March 2004 - September 2006
Citi Cards 2000 - 2004
Skills
Customer Service, Recruiting, Employee Relations, Human Resources, Leadership Development, Coaching, Team Building, Onboarding, Leadership, Training, Public Speaking, Microsoft Office, Strategic Planning
Education
Penn State University 1991 — 1995
Bachelors, Nutrition
New York Institute of Technology
Master's degree, Human Resources Management/Personnel Administration, General
Citi December 2013 - Present
Citi September 2012 - December 2013
Citi Group January 2009 - September 2012
CitiFinancial 2008 - 2009
CitiFinancial Auto 2005 - 2008
Citi Cards 2002 - 2005
Skills
Risk Management, Analysis, Credit, Access, Management, Forecasting, Leadership, Portfolio Management, Financial Modeling, Loans, Mortgage Lending, Software Documentation
Education
West Texas A&M University 2006 — 2009
BA, Business
Cypress College 1997 — 1999
AA, Art
Citi March 2014 - Present
Citibank May 2009 - March 2014
GE October 2006 - November 2008
Citigroup August 2005 - October 2006
CitiCards January 2003 - August 2005
Citi Cards 1999 - 2001
Skills
Strategy, Business Process..., Risk Management, Cross-functional Team..., Program Management, Analysis, Vendor Management, Financial Risk, Management, Policy, Banking, Financial Analysis, Process Improvement
Education
Moody Bible Institute 2003 — 2009
Bachelor of Science, Biblical Studies
The General Board of Pension and Retirement Benefits 2011 - Present
Experian 2010 - 2011
ALLANT GROUP 2007 - 2009
Citi Cards 2003 - 2006
SEARS ROEBUCK AND COMPANY 1998 - 2003
FIRSTCARD 1997 - 1998
The Signature Group 1990 - 1997
Ill. Criminal Justice Info Authority 1985 - 1987
Loyola University of Chicago 1982 - 1985
Skills
Analysis, Analytics, Segmentation, Portfolio Management, Database Marketing, Management, Mergers & Acquisitions, Credit, Strategy, CRM, Predictive Modeling, Marketing, Direct Marketing, Financial Services, Data Mining, Direct Mail, SAS, Finance, Marketing Strategy, Leadership, Email Marketing, Customer Acquisition, Customer Insight, Market Research
Education
Loyola University of Chicago 1978 — 1982
M.A., Sociology
Loyola University of Chicago 1974 — 1978
B.S., Psychology/Sociology
Larkin High School
DIploma
Southwest Federal Credit Union July 2009 - Present
Southwest Federal Credit Union July 2009 - February 2012
TechsRx February 2008 - January 2009
Citi Cards February 2008 - February 2008
Sandhills Publishing May 2005 - April 2007
Skills
Windows Server, IIS, Troubleshooting, Servers, Active Directory, TCP/IP, Networking, Software Installation, Hardware, Technical Support, Virtualization, Computer Hardware, Wireless Networking, Windows 7, VMware, DNS, Windows XP, Network Administration, DHCP, Group Policy, VMware ESX, Firewalls, System Administration, Microsoft Exchange
Education
Collins College 2002 — 2005
BA, Visual Communication
Citi Cards December 2003 - Present
Skills
HP Exstream, Mainframe, Banking, JCL, COBOL, DB2, CICS, VSAM, MVS, IBM Mainframe, Fileaid, TSO, Endeavor, REXX, Easytrieve, COBOLII, z/OS, PL/1, ISPF
Education
Georgia State University 1982 — 1985
BS, Mathematics
University of North Georgia 1970 — 1972
Dilliard's August 2013 - Present
Revolution on 76 LLC August 2013 - Present
Delicatessen Services Company LLC --- Boar's Head April 2009 - Present
Sycramore Theatre Rouge January 2012 - April 2012
WHITE HOUSE BLACK MARKET August 2011 - January 2012
Bui-Lavry August 2009 - December 2009
Atlanta Hair & Fashion Magazine March 2009 - December 2009
EFG PR September 2009 - November 2009
ARDISTIA NEW YORK September 2009 - October 2009
Citi Cards April 1994 - October 2009
Skills
Blogging, Styling, Fashion, Apparel, Public Relations, Retail
Education
Academy of Art University 2011 — 2013
Fashion/Apparel Design
Bauder College 2008 — 2009
Associates of Arts Degree in Fashion Merchandising, Fashion
Computer Learning Center 2000 — 2003
Information Technology Support, Business
Academy of Art University
Fashion/Apparel Design
Ashford University
Bachelor's, Public Relations / Project Management
CITI Global Product Development October 2014 - Present
CITI CARDS September 2012 - October 2014
CITI CARDS March 2012 - September 2012
CITI CARDS January 2010 - March 2012
CITI Finance July 2007 - January 2010
Skills
EAI, SOA, TIBCO, TIBCO BusinessWorks, TIBCO EMS, JMS, Web Services, Unix, Java, XPath, XML, Enterprise Architecture, Middleware, SQL, PL/SQL, Oracle, Agile Methodologies, SDLC, WebSphere MQ, Shell Scripting, ClearCase
Education
Government College of Technology,Coimbatore 2003 — 2007
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
ServiceLink November 2010 - Present
Wells Fargo & Co May 2009 - November 2010
EMC Mortgage March 2009 - May 2009
Citi Residential Lending February 2005 - March 2009
Citi Cards May 2004 - February 2005
Education
Chaffey College
A.A, Business Management
Citigroup July 1974 - May 2009
Citigroup July 1974 - May 2009
Citi Cards 1974 - 2009
Skills
Banking, Accounting, Financial Reporting, Auditing, Financial Analysis, Strategic Financial..., Account Reconciliation, Internal Controls, Mergers & Acquisitions, Budgets, Sarbanes-Oxley Act, Business Planning, Managerial Finance, Financial Risk, Financial Accounting, General Ledger, Business Process..., Financial Audits, Accounts Payable, Internal Audit, Financial Modeling, Cash Management, Financial Services, US GAAP, Finance
Education
Aquinas College 1970 — 1974
BSBA, Accounting
HSBC June 2010 - Present
Four Seasons Ltd December 2009 - March 2010
Citi Cards December 2007 - September 2008
Skills
Microsoft Excel, Microsoft Word, PowerPoint, French, Teamwork, Communication, Telephone Manner, Lotus Notes, Windows, Typing, Microsoft Office, Customer Service, Networking, Social Networking, Data Analysis, Credit Analysis
Education
Durham College 2012 — 2016
Human Resources Management, Human Resources Management and Services
Dunbarton High schoolPickering
Citi Cards November 2014 - Present
Citi Cards November 2011 - October 2014
Citi Cards Database Marketing December 2000 - October 2011
Trellis Technologies July 1997 - November 2000
Skills
Data Warehousing, Business Analysis, Business Intelligence, Database Marketing, Multi-channel Marketing, Credit Cards, SharePoint, Segmentation, CRM, Data Mining, ETL, SAS, Data Analysis, Management, Data Quality, Financial Services, Banking, Competitive Analysis, Process Improvement, PMO, Analysis, Relationship Management, Vendor Management, Predictive Analytics, Customer Acquisition, Product Management, Analytics, E-commerce, Requirements Gathering, SDLC, Data Modeling, Strategy
Education
Baruch College, City University of New York (CUNY)
M.S., Computer Information Systems
Baruch College, City University of New York (CUNY)
B.B.A., Finance
SunTrust Bank March 2013 - Present
SunTrust Bank July 2012 - October 2012
Randstad August 2011 - February 2012
Advance Auto Parts January 2011 - July 2011
Citi Cards August 2006 - January 2011
Target October 2005 - August 2006
Skills
Recruiting, Human Resources, Sourcing, Management, Talent Acquisition, Onboarding, Employee Relations, Applicant Tracking..., Banking, Talent Management, Retail, Employee Benefits, Training, Project Management, Project Planning, Project Delivery, Project Initiation
Education
North Carolina A&T State University 2001 — 2005
North Carolina Agricultural and Technical State University 2001 — 2005
Bachelor of Science, Graphic Communication Systems & Technology
Prospect Mortgage, LLC October 2013 - Present
Wells Fargo Home Mortgage November 2012 - Present
Inventive Products Inc. August 2011 - November 2012
Elmore Medical Center April 2011 - August 2011
Peak Health Solutions October 2010 - January 2011
St. Luke's Regional Medical Center January 2010 - May 2010
Elmore Medical Center 2009 - 2009
Citi Cards January 2004 - January 2005
Elmore County Eye Care January 2003 - January 2004
Skills
Medical Terminology, HIPAA, Medical Billing, ICD-9, Healthcare Management, EHR, Healthcare Information..., Medical Records, Medicare, CPT, Medical Coding, Health Information..., Patient Education, Medical Assisting, Mortgage Servicing, Mortgage Underwriting, Loan Servicing, Refinance, Mortgage Banking, Residential Mortgages, Training, FHA, Loan Origination, Real Estate Financing, Home Equity Lines of..., Home Equity Loans, Construction Loans, Customer Service, Non-Conforming, Outlook, HUD
Education
Boise State University 2005 — 2010
B.S., Health Informatics and Information Management w/emphasis in Informatics
American Institute of Health Technology 2001 — 2002
Technical, Medical Assisting
Volunteer February 2014 - Present
Charlotte-Mecklenburg Schools August 2012 - June 2013
Teach Charlotte June 2012 - June 2013
Samaritans Purse Operation Christmas Child November 2011 - February 2012
Belk, Inc June 2006 - July 2011
Belk 2008 - 2010
Citi Cards September 2005 - May 2006
Belk, Inc May 2005 - August 2005
Skills
Customer Service, Microsoft Office, Inventory Management, Retail, Merchandising, Microsoft Word, Teaching, Lesson Planning, Mathematics, Academic Tutoring, Training, Coaching, Data Analysis, Data Entry, Social Media, Organization, Microsoft Excel, Apparel, Fashion, Project Planning, Public Speaking, Constructive Feedback, Time Management, PowerPoint, Advertising, Strategy, Event Planning, Teamwork, Leadership, Access, Outlook, Team Building, Marketing, Fundraising, Recruiting, Nonprofits, Community Outreach, Leadership Development, Tutoring, Higher Education
Education
North Carolina Agricultural and Technical State University 2001 — 2005
BS, Accounting, Fashion Merchandising & Design
North Carolina A&T State University 1995 — 1999
B.S, Accounting
Amazon Fulfillment November 2012 - Present
Humana September 2011 - January 2012
Citi Cards March 1993 - November 2010
Skills
Process Improvement..., Training and Development, Creative Problem Solving, Employee Mentoring, Verbal/Written..., Leadership, Process Improvement, Management, Training, Employee Training, Customer Service, Customer Satisfaction, Analysis, Microsoft Office, Quality Assurance, Team Building
Education
McKendree College
Master of Business Administration (M.B.A.), Business Administration
University of Louisville
Bachelor's Degree, Communications
ALPFA - Florida International University August 2011 - Present
Perez-Abreu, Aguerrebere, Sueiro & Torres, P.L. March 2014 - August 2014
Arends Hogan Walker LLC (Export Division) April 2013 - February 2014
LaDove (Cosmetic Company) February 2013 - April 2013
Johnson & Johnson Case Competition February 2012 - February 2012
Vendome (Woman’s Retail) May 2007 - August 2008
Citi Cards June 2004 - September 2004
Alexsander Chloponin September 2003 - September 2003
City of Zheleznogorsk September 2002 - October 2002
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Outlook, Fundraising, Russian, English, Administrative..., Office Management, Data Entry, Filing, Teamwork, Social Networking, Sales, Retail, Well-organized, Highly detail oriented, Patience, Spanish, QuickBooks, Constant Contact, Salesforce Administrator, Management, Leadership, Invoicing, Strategy, Customer Service
Education
Florida International University 2013 — 2015
Bachelor's degree, Accounting
Florida International University - College of Business Administration 2011 — 2012
Finance, General, 3.42
Miami Dade College 2009 — 2010
Associate of Arts (AA), Accounting and Finance
Siberian State Aerospace University 2001 — 2006
Specialist, Public Relations
RX Crossroads September 2012 - Present
NPAS November 2011 - September 2012
Citi Cards January 2009 - October 2011
Charter Communications June 2007 - November 2008
GameStop April 2006 - March 2007
UPS September 2005 - February 2006
Dairy Queen July 2002 - August 2004
Skills
Telecommunications
Education
Jefferson Community College
Health & Science, Nursing
Jefferson Community College
High School Diploma
Kaplan University February 2010 - January 2011
Marketlink July 2007 - April 2008
Citi Cards January 2002 - March 2005
McLeodUSA July 2001 - December 2001
McLeodUSA July 1999 - May 2000
McLeodUSA May 1999 - July 1999
Education
Kaplan University
Associates of Applied Science; Associates of Applied Science, Accounting; Business Management
Kaplan University
Bachelors or Applied Science, Business Management
Citi Cards May 1997 - February 2006
Education
University of North Texas 2011 — 2015
Dallas County Community College 2009 — 2012
AAS, Business Management
JP Morgan Chase Bank November 2009 - Present
JPMorgan Chase November 2009 - Present
JPMorgan Chase March 2009 - Present
SunTrust Bank June 2007 - June 2009
PNC Bank August 2005 - June 2007
Citi Cards March 2005 - July 2005
Bank of America October 2003 - September 2004
U.S. Bank March 2003 - August 2003
Fifth Third Bank October 1999 - February 2003
Education
Hondros College of Business
Life and Health-Ohio
Wilming College
n/a - currently unemployed January 2012 - Present
Citi Cards 2006 - 2011
Caliber Auto Transfer/ Union Pacific Railroad July 1998 - January 2006
Skills
Customer Service, ten key, Phone Skills, Casino, Cashiering, People Skills
Education
Colorado Technical University 2009 — 2011
N/A, Medical/Clinical Assistant, 3.8 GPA
JPMorgan Chase & Co. 2014 - Present
Citi Cards 2006 - July 2014
Skills
AML, Securities, Banking, Risk Management, Anti Money Laundering, Financial Services, Financial Risk
Education
Brooklyn Law School