Help Desk Institute
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Help Desk Institute Employees
Employee
Years
Job
Industry
Brenda Morris, B.A. CAP-OM Brenda Morris, B.A. CAP-OM's Help Desk Institute Experience 1994 - 2011
Job McDonald's IT | Mobile andTeleconference SME | Travel Champion | Brand Ambassador
Industry Information Technology and Services
Experience
McDonald's Restaurants of Canada Limited September 2003 - Present
International Association of Administrative Professionals (IAAP) 2009 - 2015
Help Desk Institute 1994 - 2011
BBDO September 1999 - May 2003
Sobeys August 1994 - September 1999
George Weston Limited August 1987 - May 1993
Skills
Vendor Management, Customer Service, Mobile Devices, Teleconferencing, Telecommunications..., Travel Management, Change Management, Event Planning, Administrative..., Microsoft Office
Education
Ryerson University 1984 — 1994
Administrative and Information Management, minor in Psychology
McDonald's Restaurants of Canada Limited September 2003 - Present
International Association of Administrative Professionals (IAAP) 2009 - 2015
Help Desk Institute 1994 - 2011
BBDO September 1999 - May 2003
Sobeys August 1994 - September 1999
George Weston Limited August 1987 - May 1993
Skills
Vendor Management, Customer Service, Mobile Devices, Teleconferencing, Telecommunications..., Travel Management, Change Management, Event Planning, Administrative..., Microsoft Office
Education
Ryerson University 1984 — 1994
Administrative and Information Management, minor in Psychology
Jason Coffin Jason Coffin's Help Desk Institute Experience January 2006 - December 2008
Job Vice President OutPartnering at Healthcare Resource Group
Industry Hospital & Health Care
Experience
Healthcare Resource Group April 2013 - Present
Valley Christian School November 2010 - June 2014
Farm Credit Financial Partners, Inc. January 2006 - April 2013
Help Desk Institute January 2006 - December 2008
Support Technologies January 2004 - December 2006
Northwest Farm Credit Services November 1998 - January 2006
Pacific Medical Centers 1997 - 1998
US Navy August 1990 - 1997
Skills
Budget Management, Team Leadership, Cross-functional Team..., Customer Relations, Vendor Relations, Root Cause Analysis, Strategic Communications, Customer Presentations, Contact Center Design, Operations Management, Customer Satisfaction, Staff Supervision, Quality Assurance, Workflow Solutions, Project Portfolio..., Contact Center..., IT Audit, Data Analysis, Strategic Thinking, Interviewing, Executive Management, Help Desk Management, Change Management, Staff Mentoring, Business Planning, Executive Reporting, Performance Metrics, Metrics Analysis, Customer Experience, Business Relationship..., Problem Solving, Problem Analysis, Analysis, Customer Service, Budgets, Training, Help Desk Support, Team Building, Healthcare Industry, Business Process..., Healthcare Information..., Business Analysis, Vendor Management, Healthcare Consulting, Revenue Cycle, HIPAA, Strategic Planning, Management, Leadership, Process Improvement
Education
Chapman University 1994 — 1997
B.S. Accounting, Accounting
FCCS
Executive Leadership, Organizational Leadership
Help Desk Institute
Certified Help Desk Director, Certified Help Desk Director
Healthcare Resource Group April 2013 - Present
Valley Christian School November 2010 - June 2014
Farm Credit Financial Partners, Inc. January 2006 - April 2013
Help Desk Institute January 2006 - December 2008
Support Technologies January 2004 - December 2006
Northwest Farm Credit Services November 1998 - January 2006
Pacific Medical Centers 1997 - 1998
US Navy August 1990 - 1997
Skills
Budget Management, Team Leadership, Cross-functional Team..., Customer Relations, Vendor Relations, Root Cause Analysis, Strategic Communications, Customer Presentations, Contact Center Design, Operations Management, Customer Satisfaction, Staff Supervision, Quality Assurance, Workflow Solutions, Project Portfolio..., Contact Center..., IT Audit, Data Analysis, Strategic Thinking, Interviewing, Executive Management, Help Desk Management, Change Management, Staff Mentoring, Business Planning, Executive Reporting, Performance Metrics, Metrics Analysis, Customer Experience, Business Relationship..., Problem Solving, Problem Analysis, Analysis, Customer Service, Budgets, Training, Help Desk Support, Team Building, Healthcare Industry, Business Process..., Healthcare Information..., Business Analysis, Vendor Management, Healthcare Consulting, Revenue Cycle, HIPAA, Strategic Planning, Management, Leadership, Process Improvement
Education
Chapman University 1994 — 1997
B.S. Accounting, Accounting
FCCS
Executive Leadership, Organizational Leadership
Help Desk Institute
Certified Help Desk Director, Certified Help Desk Director
Kathy Russell, CO-CEM Kathy Russell, CO-CEM's Help Desk Institute Experience May 1990 - July 1993
Job Kathy Russell Communication
Industry Writing and Editing
Experience
Kathy Russell Communication February 2014 - Present
Black Forest Together September 2013 - June 2015
Black Forest Fire/Rescue October 2002 - August 2014
El Paso County Office of Emergency Management (Sheriff's Office, Emergency Services Division) August 2009 - July 2013
El Paso County Sheriff's Office (Emergency Services Division) 2008 - July 2009
Kathy Russell: Technical writing and editing October 1993 - July 2009
Help Desk Institute May 1990 - July 1993
Skills
Emergency Management, Media Relations, Editing, Press Releases, Training, Disaster Response, Technical Writing, Software Documentation, After Action Reviews, Grant Writing, Graphic Design, Preparedness, Spokesperson, Crisis Management, NIMS, Public Safety, Social Media, Emergency Planning, Incident Command, Crisis Communications, Policy, Grants, Emergency Services, Homeland Security, Exercises
Education
University of Houston 1976 — 1980
BA, Communications
Louisiana State University 1975 — 1976
Journalism, Advertising
Emergency Management Institute
Colorado Wildfire and Incident Management Academy
Colorado Office of Emergency Management
Kathy Russell Communication February 2014 - Present
Black Forest Together September 2013 - June 2015
Black Forest Fire/Rescue October 2002 - August 2014
El Paso County Office of Emergency Management (Sheriff's Office, Emergency Services Division) August 2009 - July 2013
El Paso County Sheriff's Office (Emergency Services Division) 2008 - July 2009
Kathy Russell: Technical writing and editing October 1993 - July 2009
Help Desk Institute May 1990 - July 1993
Skills
Emergency Management, Media Relations, Editing, Press Releases, Training, Disaster Response, Technical Writing, Software Documentation, After Action Reviews, Grant Writing, Graphic Design, Preparedness, Spokesperson, Crisis Management, NIMS, Public Safety, Social Media, Emergency Planning, Incident Command, Crisis Communications, Policy, Grants, Emergency Services, Homeland Security, Exercises
Education
University of Houston 1976 — 1980
BA, Communications
Louisiana State University 1975 — 1976
Journalism, Advertising
Emergency Management Institute
Colorado Wildfire and Incident Management Academy
Colorado Office of Emergency Management
Meche Haflich Meche Haflich's Help Desk Institute Experience January 1999 - September 2002
Job Owner, FitBody Studio
Industry Health, Wellness and Fitness
Experience
FitBody Studio September 2003 - Present
Help Desk Institute January 1999 - September 2002
San Luis Obispo Athletic Club March 1998 - March 1999
Skills
Certified Personal..., Registered Massage..., Fitness Training, Exercise Physiology, Fitness, Strength, Strength Training, Personal Training, Nutrition, Functional Training, Weight Training, Strength & Conditioning, Stretching, Operant Conditioning, Cycling, Wellness, Wellness Coaching, Wellbeing, Myofascial Release, Headaches, Nutritional Counseling, Training
Education
Pikes Peak Community College 2008 — 2008
Certified Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic), A
Colorado Institute of Massage Therapy (CIMT) 2003 — 2004
Certified Massage Therapist & Neuromuscular Therapist, Massage Therapy/Therapeutic Massage, A
American Council of Exercise 2001 — 2001
Certified Personal Trainer, Personal Training
University of California, Davis 1995 — 1997
Bachelor's of Science, Exercise Science
FitBody Studio September 2003 - Present
Help Desk Institute January 1999 - September 2002
San Luis Obispo Athletic Club March 1998 - March 1999
Skills
Certified Personal..., Registered Massage..., Fitness Training, Exercise Physiology, Fitness, Strength, Strength Training, Personal Training, Nutrition, Functional Training, Weight Training, Strength & Conditioning, Stretching, Operant Conditioning, Cycling, Wellness, Wellness Coaching, Wellbeing, Myofascial Release, Headaches, Nutritional Counseling, Training
Education
Pikes Peak Community College 2008 — 2008
Certified Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic), A
Colorado Institute of Massage Therapy (CIMT) 2003 — 2004
Certified Massage Therapist & Neuromuscular Therapist, Massage Therapy/Therapeutic Massage, A
American Council of Exercise 2001 — 2001
Certified Personal Trainer, Personal Training
University of California, Davis 1995 — 1997
Bachelor's of Science, Exercise Science
Joseph Gallagher Joseph Gallagher's Help Desk Institute Experience November 2011 - Present
Job Cell Leader at GE Aviation
Industry Staffing and Recruiting
Experience
GE Aviation August 2013 - Present
Help Desk Institute November 2011 - Present
New England HIMSS May 2012 - June 2013
Medix IT Staffing Solutions April 2011 - June 2013
Medix Staffing Solutions May 2010 - March 2011
Town Sports International March 2007 - May 2010
Abercrombie & Fitch November 2006 - March 2008
Healthtrax Fitness & Wellness August 2003 - August 2006
Skills
Sales Management, Account Management, Interviewing, Interview Preparation, Interview Coaching, Conducting Interviews, Technical Recruiting, Personnel Recruiting, Staff Development, Staff Management, Staff Supervision, Staff Mentoring, Staff Augmentation, Temporary Staffing, Training Staff, Hiring/firing, Training New Hires, New Hire Orientations, Schedule, Staff Scheduling, Terminations, Accounts Receivable, Healthcare IT, Healthcare Industry, Healthcare Information..., Customer Service, Negotiation, Hiring, Software Documentation
Education
Suffolk University Law School 2013 — 2017
Doctor of Law (JD); Masters in Business Administration, Banking, Corporate, Finance, and Securities Law
Boston University Questrom School of Business 2006 — 2010
Bachelors, Business Administration
Glastonbury High School 2002 — 2006
High School Diploma
Villa Dollores Escuela Secundaria 2005 — 2005
Foreign Exchange, Language, Culture
GE Aviation August 2013 - Present
Help Desk Institute November 2011 - Present
New England HIMSS May 2012 - June 2013
Medix IT Staffing Solutions April 2011 - June 2013
Medix Staffing Solutions May 2010 - March 2011
Town Sports International March 2007 - May 2010
Abercrombie & Fitch November 2006 - March 2008
Healthtrax Fitness & Wellness August 2003 - August 2006
Skills
Sales Management, Account Management, Interviewing, Interview Preparation, Interview Coaching, Conducting Interviews, Technical Recruiting, Personnel Recruiting, Staff Development, Staff Management, Staff Supervision, Staff Mentoring, Staff Augmentation, Temporary Staffing, Training Staff, Hiring/firing, Training New Hires, New Hire Orientations, Schedule, Staff Scheduling, Terminations, Accounts Receivable, Healthcare IT, Healthcare Industry, Healthcare Information..., Customer Service, Negotiation, Hiring, Software Documentation
Education
Suffolk University Law School 2013 — 2017
Doctor of Law (JD); Masters in Business Administration, Banking, Corporate, Finance, and Securities Law
Boston University Questrom School of Business 2006 — 2010
Bachelors, Business Administration
Glastonbury High School 2002 — 2006
High School Diploma
Villa Dollores Escuela Secundaria 2005 — 2005
Foreign Exchange, Language, Culture
Paul Proto's Help Desk Institute Experience 2001 - 2007
Job
Industry Information Technology and Services
Experience
Winchester Electronics March 2012 - September 2014
Community Health Network December 2011 - March 2012
Noble Environmental Power November 2007 - September 2011
North Branford Police Dept 2003 - 2008
CuraGen Corporation October 2000 - August 2007
Help Desk Institute 2001 - 2007
Skills
Disaster Recovery, IT Management, VMware, Active Directory, Windows Server, Microsoft Exchange, Management, System Administration, Data Center, Project Management, Troubleshooting, Process Improvement, Information Technology, SharePoint, Help Desk Support, Virtualization, Strategic Planning, Lync, Cisco Technologies, VMware ESX, SAN, Networking, Cross-functional Team..., Routers, Microsoft SQL Server, Cloud Computing, Linux, Security, Technical Support, VPN, Citrix, Network Security, Firewalls, DHCP, TCP/IP, Operating Systems, Databases, IT Strategy, Servers, SQL Server, IT Director, MS Exchange, Cisco IP Telephony, Sifting through the BS, Integration
Education
Notre Dame High School
HSD
University Of New Haven
BS, Computer Science
Winchester Electronics March 2012 - September 2014
Community Health Network December 2011 - March 2012
Noble Environmental Power November 2007 - September 2011
North Branford Police Dept 2003 - 2008
CuraGen Corporation October 2000 - August 2007
Help Desk Institute 2001 - 2007
Skills
Disaster Recovery, IT Management, VMware, Active Directory, Windows Server, Microsoft Exchange, Management, System Administration, Data Center, Project Management, Troubleshooting, Process Improvement, Information Technology, SharePoint, Help Desk Support, Virtualization, Strategic Planning, Lync, Cisco Technologies, VMware ESX, SAN, Networking, Cross-functional Team..., Routers, Microsoft SQL Server, Cloud Computing, Linux, Security, Technical Support, VPN, Citrix, Network Security, Firewalls, DHCP, TCP/IP, Operating Systems, Databases, IT Strategy, Servers, SQL Server, IT Director, MS Exchange, Cisco IP Telephony, Sifting through the BS, Integration
Education
Notre Dame High School
HSD
University Of New Haven
BS, Computer Science
John Opdycke, RN John Opdycke, RN's Help Desk Institute Experience March 2008 - January 2010
Job Seeking Registered Nurse position
Industry Hospital & Health Care
Experience
Furman University January 2013 - August 2014
IPS Packaging March 2010 - August 2011
Help Desk Institute March 2008 - January 2010
Robert Half Technology January 2008 - November 2009
Enterprise Car Sales January 2004 - November 2007
Enterprise Rent-A-Car January 2001 - January 2004
Skills
Team Building, Business Development, Software Documentation, Sales, Project Management, Leadership, Program Management, Public Speaking, Account Management
Education
Greenville Technical College 2011 — 2014
Clemson University 1996 — 2000
B.S., Parks, Recreation, Tourism Management-Marketing
Furman University January 2013 - August 2014
IPS Packaging March 2010 - August 2011
Help Desk Institute March 2008 - January 2010
Robert Half Technology January 2008 - November 2009
Enterprise Car Sales January 2004 - November 2007
Enterprise Rent-A-Car January 2001 - January 2004
Skills
Team Building, Business Development, Software Documentation, Sales, Project Management, Leadership, Program Management, Public Speaking, Account Management
Education
Greenville Technical College 2011 — 2014
Clemson University 1996 — 2000
B.S., Parks, Recreation, Tourism Management-Marketing
Nancy McInnes Nancy McInnes's Help Desk Institute Experience 2007 - 2011
Job Customer Service Manager/Director
Industry Information Technology and Services
Experience
VMware November 2009 - April 2013
Help Desk Institute 2007 - 2011
Jeffco Public Schools 2003 - 2008
New Era of Networks, a Sybase Company May 1999 - April 2003
Pacer/CATS (now Clarity Commerce Solutions) 1997 - 1998
Customer Insight Company (now Experian) 1995 - 1996
IBM 1981 - 1991
Skills
Customer Service, Service Desk, Coaching, Help Desk Support, ITIL Certified, Budgets, Training, Management, Call Centers, Marketing, Team Leadership, Leadership, Customer Satisfaction, Project Management, Service Delivery, Process Improvement, Program Management, Technical Support, Business Process, Integration, Incident Management, Performance Management, VMware, Solution Selling, Software Documentation, IT Service Management, Information Technology, Vendor Management, Sla
Education
University of North Carolina at Chapel Hill
BA, English
VMware November 2009 - April 2013
Help Desk Institute 2007 - 2011
Jeffco Public Schools 2003 - 2008
New Era of Networks, a Sybase Company May 1999 - April 2003
Pacer/CATS (now Clarity Commerce Solutions) 1997 - 1998
Customer Insight Company (now Experian) 1995 - 1996
IBM 1981 - 1991
Skills
Customer Service, Service Desk, Coaching, Help Desk Support, ITIL Certified, Budgets, Training, Management, Call Centers, Marketing, Team Leadership, Leadership, Customer Satisfaction, Project Management, Service Delivery, Process Improvement, Program Management, Technical Support, Business Process, Integration, Incident Management, Performance Management, VMware, Solution Selling, Software Documentation, IT Service Management, Information Technology, Vendor Management, Sla
Education
University of North Carolina at Chapel Hill
BA, English
Vinie Jones's Help Desk Institute Experience May 2009 - May 2010
Job Service Desk Manager at eFrame
Industry Telecommunications
Experience
eFrame October 2014 - Present
West Corporation June 2012 - October 2014
West Corporation December 2009 - June 2012
Help Desk Institute May 2009 - May 2010
West Corporation January 2007 - December 2009
Help Desk Institute May 2008 - May 2009
Hewlett-Packard February 2006 - January 2007
Hewlett-Packard April 2004 - February 2006
Hewlett-Packard April 2003 - April 2004
Skills
Help Desk Support, IT Service Management, Vendor Management, Technical Support, Data Center, Call Center, IT Management, ITIL, Troubleshooting, Active Directory, Call Centers, Windows, Customer Service, Software Documentation, Windows Server, Service Desk, VoIP, Disaster Recovery, Incident Management, Cisco Technologies, System Administration, SharePoint, Networking, Databases, Management, Windows 7, Servers
Education
Metropolitan Community College 2002 — 2003
Web/Multimedia Management and Webmaster
Kansas State University 1992 — 1995
Associate's degree, Computer Engineering
Cloud County Community College 1993 — 1994
General Studies
Herington High School 1988 — 1992
eFrame October 2014 - Present
West Corporation June 2012 - October 2014
West Corporation December 2009 - June 2012
Help Desk Institute May 2009 - May 2010
West Corporation January 2007 - December 2009
Help Desk Institute May 2008 - May 2009
Hewlett-Packard February 2006 - January 2007
Hewlett-Packard April 2004 - February 2006
Hewlett-Packard April 2003 - April 2004
Skills
Help Desk Support, IT Service Management, Vendor Management, Technical Support, Data Center, Call Center, IT Management, ITIL, Troubleshooting, Active Directory, Call Centers, Windows, Customer Service, Software Documentation, Windows Server, Service Desk, VoIP, Disaster Recovery, Incident Management, Cisco Technologies, System Administration, SharePoint, Networking, Databases, Management, Windows 7, Servers
Education
Metropolitan Community College 2002 — 2003
Web/Multimedia Management and Webmaster
Kansas State University 1992 — 1995
Associate's degree, Computer Engineering
Cloud County Community College 1993 — 1994
General Studies
Herington High School 1988 — 1992
Drew Jaehnig Drew Jaehnig's Help Desk Institute Experience January 2005 - Present
Job Chief, DISA IT Service Management Office
Industry Government Administration
Experience
DISA January 2010 - Present
Help Desk Institute January 2005 - Present
DISA December 2007 - June 2010
Defense Information Systems Agency January 2008 - January 2010
Joint Staff Support Center April 2006 - December 2007
Joint Staff 2000 - 2007
Office of the Secretary of Defense 2000 - 2007
Joint Staff J6 2000 - 2007
Joint Staff J3 2000 - 2007
Joint Chiefs of Staff 2000 - 2007
Skills
ITIL Expert Certified, ITIL Service Manager..., HDI Support Center..., Lean Six Sigma, Project Management, HDI, ITIL, Six Sigma, Lean Manufacturing, IT Service Management, Program Management, ISO 20000, IT Operations, ITIL Certified, Information Technology
Education
George Mason University 2011 — 2014
MS, Organizational Development & Knowledge Management
George Mason University 2000 — 2011
BA-Government and International Politics, Mathematic, Physic, Public Policy
Northern Virginia Community College 1998 — 2000
AS-Physics, Physics
Trebas Institute 1989 — 1991
AS, Audio Engineering
DISA January 2010 - Present
Help Desk Institute January 2005 - Present
DISA December 2007 - June 2010
Defense Information Systems Agency January 2008 - January 2010
Joint Staff Support Center April 2006 - December 2007
Joint Staff 2000 - 2007
Office of the Secretary of Defense 2000 - 2007
Joint Staff J6 2000 - 2007
Joint Staff J3 2000 - 2007
Joint Chiefs of Staff 2000 - 2007
Skills
ITIL Expert Certified, ITIL Service Manager..., HDI Support Center..., Lean Six Sigma, Project Management, HDI, ITIL, Six Sigma, Lean Manufacturing, IT Service Management, Program Management, ISO 20000, IT Operations, ITIL Certified, Information Technology
Education
George Mason University 2011 — 2014
MS, Organizational Development & Knowledge Management
George Mason University 2000 — 2011
BA-Government and International Politics, Mathematic, Physic, Public Policy
Northern Virginia Community College 1998 — 2000
AS-Physics, Physics
Trebas Institute 1989 — 1991
AS, Audio Engineering
Jerry Byers, PMP Jerry Byers, PMP's Help Desk Institute Experience July 2008 - June 2012
Job ISD Service Strategy at Navy Federal Credit Union
Industry Banking
Experience
Navy Federal Credit Union August 2015 - Present
Navy Federal Credit Union March 2013 - August 2015
Navy Federal Credit Union November 2011 - March 2013
Help Desk Institute July 2008 - June 2012
Serco - North America September 2010 - November 2011
TechTeam Government Solutions September 2006 - June 2010
S.R. Clarke, Inc. March 2006 - July 2006
Portal Dynamics October 2004 - February 2006
American Association of Family and Consumer Science March 2003 - August 2004
InfoComm International March 2001 - July 2002
Skills
ITIL, IT Strategy, Process Improvement, Business Process, Change Management, IT Service Management, Strategy, Leadership, Photography, PMP, Program Management, Project Management, Integration, Management, ISO 20000, IT Operations, Service Management, Information Technology, IT Management, Service Delivery, Quality Assurance, Business Analysis, SDLC, Vendor Management, Business Process..., Requirements Analysis, Team Leadership
Education
Embry-Riddle Aeronautical University 1994 — 1996
MAS, Operations & Safety
University of Florida 1983 — 1988
BSNES, Nuclear Physics
Navy Federal Credit Union August 2015 - Present
Navy Federal Credit Union March 2013 - August 2015
Navy Federal Credit Union November 2011 - March 2013
Help Desk Institute July 2008 - June 2012
Serco - North America September 2010 - November 2011
TechTeam Government Solutions September 2006 - June 2010
S.R. Clarke, Inc. March 2006 - July 2006
Portal Dynamics October 2004 - February 2006
American Association of Family and Consumer Science March 2003 - August 2004
InfoComm International March 2001 - July 2002
Skills
ITIL, IT Strategy, Process Improvement, Business Process, Change Management, IT Service Management, Strategy, Leadership, Photography, PMP, Program Management, Project Management, Integration, Management, ISO 20000, IT Operations, Service Management, Information Technology, IT Management, Service Delivery, Quality Assurance, Business Analysis, SDLC, Vendor Management, Business Process..., Requirements Analysis, Team Leadership
Education
Embry-Riddle Aeronautical University 1994 — 1996
MAS, Operations & Safety
University of Florida 1983 — 1988
BSNES, Nuclear Physics
Brian Flagg Brian Flagg's Help Desk Institute Experience July 2008 - July 2010
Job Director Customer Service at Medtronic
Industry Information Technology and Services
Experience
Medtronic September 2015 - Present
NIC Inc. August 2014 - September 2015
Big Apple Toastmasters April 2008 - September 2014
Flagg and Associates, LLC March 2013 - August 2014
Contact Center Association May 2011 - June 2014
Cincom Systems June 2011 - October 2013
IBM Global Services June 2010 - June 2011
Help Desk Institute July 2008 - July 2010
Target Corp June 2005 - December 2009
IBM - Global Services 1980 - 2005
Skills
Contact Centre, Transformation, New Business Development, Call Center, IT Service Management, Vendor Management, Service Delivery, BPO, Public Speaking, Autism Spectrum..., CRM, Strategy, Data Transformation, Leadership, Management, Change Management, Contact Centers, Business Development, Call Centers, ITIL, Contract Negotiation, Account Management, Lead Generation, Program Management, Strategic Planning, Project Management, Team Leadership, Operations Management, Project Planning, Customer Experience, Entrepreneurship, Business Strategy, Business Process..., SaaS, Solution Selling, Enterprise Software, Cloud Computing, Cross-functional Team..., Forecasting, Business Analysis, Professional Services, Business Intelligence, Process Improvement, Outsourcing, Integration, IT Strategy, Business Process
Education
Illinois Institute of Technology 1976 — 1980
BS, Comp Sci
University of Virginia 2013 — 2013
Certificate, Foundations of Business Strategy
University of Notre Dame - Mendoza College of Business 2008 — 2008
Certificate, Negotiation Essentials
Garvin School of International Management 2006 — 2006
Certificate, International Management
University of California, Berkeley 2012 — 2012
Certificate, Quantum Mechanics and Quantum Computation
Medtronic September 2015 - Present
NIC Inc. August 2014 - September 2015
Big Apple Toastmasters April 2008 - September 2014
Flagg and Associates, LLC March 2013 - August 2014
Contact Center Association May 2011 - June 2014
Cincom Systems June 2011 - October 2013
IBM Global Services June 2010 - June 2011
Help Desk Institute July 2008 - July 2010
Target Corp June 2005 - December 2009
IBM - Global Services 1980 - 2005
Skills
Contact Centre, Transformation, New Business Development, Call Center, IT Service Management, Vendor Management, Service Delivery, BPO, Public Speaking, Autism Spectrum..., CRM, Strategy, Data Transformation, Leadership, Management, Change Management, Contact Centers, Business Development, Call Centers, ITIL, Contract Negotiation, Account Management, Lead Generation, Program Management, Strategic Planning, Project Management, Team Leadership, Operations Management, Project Planning, Customer Experience, Entrepreneurship, Business Strategy, Business Process..., SaaS, Solution Selling, Enterprise Software, Cloud Computing, Cross-functional Team..., Forecasting, Business Analysis, Professional Services, Business Intelligence, Process Improvement, Outsourcing, Integration, IT Strategy, Business Process
Education
Illinois Institute of Technology 1976 — 1980
BS, Comp Sci
University of Virginia 2013 — 2013
Certificate, Foundations of Business Strategy
University of Notre Dame - Mendoza College of Business 2008 — 2008
Certificate, Negotiation Essentials
Garvin School of International Management 2006 — 2006
Certificate, International Management
University of California, Berkeley 2012 — 2012
Certificate, Quantum Mechanics and Quantum Computation
Amy Dotson's Help Desk Institute Experience November 2004 - July 2006
Job Director of Knowledge Management at Sage
Industry Information Technology and Services
Experience
Sage February 2014 - Present
Sage December 2012 - Present
Yahoo! May 2010 - December 2012
Quest Software October 2006 - May 2010
Help Desk Institute November 2004 - July 2006
StorageTek 2002 - 2004
Qwest Communications 2000 - 2002
Skills
Program Management, Process Improvement, Knowledge Management, Vendor Management, Enterprise Software, Leadership, Integration, SDLC, Training, CRM, Quality Assurance, Software Documentation, Team Leadership, Business Analysis, PMP, SharePoint, Software Project..., Business Intelligence, Business Process, Management, Product Management, KCS, Change Management, Cloud Computing, Coaching, Analytics, SaaS, Project Management, Testing, Business Process...
Education
Montana State University-Bozeman 1998 — 2000
Sage February 2014 - Present
Sage December 2012 - Present
Yahoo! May 2010 - December 2012
Quest Software October 2006 - May 2010
Help Desk Institute November 2004 - July 2006
StorageTek 2002 - 2004
Qwest Communications 2000 - 2002
Skills
Program Management, Process Improvement, Knowledge Management, Vendor Management, Enterprise Software, Leadership, Integration, SDLC, Training, CRM, Quality Assurance, Software Documentation, Team Leadership, Business Analysis, PMP, SharePoint, Software Project..., Business Intelligence, Business Process, Management, Product Management, KCS, Change Management, Cloud Computing, Coaching, Analytics, SaaS, Project Management, Testing, Business Process...
Education
Montana State University-Bozeman 1998 — 2000
Dorie Sifford's Help Desk Institute Experience June 1999 - August 2001
Job Early Childhood Special Education at Colorado Springs School District 11
Industry Computer Software
Experience
Colorado Springs School District 11 August 2012 - Present
Mesa Elementary School - Fountain, CO August 2010 - June 2012
Serena Software September 2001 - September 2009
Help Desk Institute June 1999 - August 2001
California Casualty Management Company May 1998 - May 1999
Enterprise Rent-A-Car March 1996 - May 1998
Enterprise Rent-A-Car 1996 - 1998
Skills
Enterprise Software, Management, Sales Operations, Sales, Application Lifecycle..., Sales Management, SaaS, Salesforce.com, Software Configuration..., CRM, Sales Enablement, Software Industry, Cloud Computing, Recruiting, JIRA, Product Management, Spanish, Start-ups, Integration, Marketing, Sales Process, Professional Services, Strategy, Strategic Partnerships, Sales Compensation, Direct Sales, Project Management
Education
Regis University 2009 — 2011
MA, Early Childhood Special Education
University of Colorado Colorado Springs 1990 — 1994
BS, Psychology
Colorado Springs School District 11 August 2012 - Present
Mesa Elementary School - Fountain, CO August 2010 - June 2012
Serena Software September 2001 - September 2009
Help Desk Institute June 1999 - August 2001
California Casualty Management Company May 1998 - May 1999
Enterprise Rent-A-Car March 1996 - May 1998
Enterprise Rent-A-Car 1996 - 1998
Skills
Enterprise Software, Management, Sales Operations, Sales, Application Lifecycle..., Sales Management, SaaS, Salesforce.com, Software Configuration..., CRM, Sales Enablement, Software Industry, Cloud Computing, Recruiting, JIRA, Product Management, Spanish, Start-ups, Integration, Marketing, Sales Process, Professional Services, Strategy, Strategic Partnerships, Sales Compensation, Direct Sales, Project Management
Education
Regis University 2009 — 2011
MA, Early Childhood Special Education
University of Colorado Colorado Springs 1990 — 1994
BS, Psychology
Paul Chilensky's Help Desk Institute Experience October 2002 - December 2006
Job Head of Global Customer Success
Industry Computer Software
Experience
Mobile Aspects November 2013 - Present
PulseLocal Pittsburgh September 2014 - Present
OnShift May 2012 - November 2013
Seegrid Corporation November 2010 - April 2012
Vocollect January 2007 - October 2010
Help Desk Institute October 2002 - December 2006
BodyMedia Inc. September 2000 - May 2002
ANSYS, Inc. January 1995 - September 2000
Legent January 1990 - November 1994
Skills
SaaS, Team Building, Enterprise Software, Start-ups, Strategic Planning, Customer Service, Professional Services, Service Management, Business Process..., Training Delivery, Technical Support, Leadership Development, Service Level Management, Business Development, Program Management, Sales, Sales Management, Business Planning, Process Improvement, Outsourcing, CRM, Strategy, Data Center, Project Management, Mobile Devices, Entrepreneurship, Management, Business Process, Pre-sales, Product Management, Software Development, Account Management, Performance Management, Channel Partners, Call Centers, Consulting, Training, Strategic Partnerships, Cloud Computing, Solution Selling
Education
Kent State University
Mobile Aspects November 2013 - Present
PulseLocal Pittsburgh September 2014 - Present
OnShift May 2012 - November 2013
Seegrid Corporation November 2010 - April 2012
Vocollect January 2007 - October 2010
Help Desk Institute October 2002 - December 2006
BodyMedia Inc. September 2000 - May 2002
ANSYS, Inc. January 1995 - September 2000
Legent January 1990 - November 1994
Skills
SaaS, Team Building, Enterprise Software, Start-ups, Strategic Planning, Customer Service, Professional Services, Service Management, Business Process..., Training Delivery, Technical Support, Leadership Development, Service Level Management, Business Development, Program Management, Sales, Sales Management, Business Planning, Process Improvement, Outsourcing, CRM, Strategy, Data Center, Project Management, Mobile Devices, Entrepreneurship, Management, Business Process, Pre-sales, Product Management, Software Development, Account Management, Performance Management, Channel Partners, Call Centers, Consulting, Training, Strategic Partnerships, Cloud Computing, Solution Selling
Education
Kent State University
Marjorie DeRock's Help Desk Institute Experience 1996 - 1998
Job Accounting Specialist at Alvarez & Associates
Industry Government Administration
Experience
Alvarez & Associates May 2015 - Present
Open Road Snacks December 2012 - May 2015
Signet Partners February 2011 - December 2012
NREL May 2008 - February 2010
Alvarez & Associates, LLC May 2007 - January 2009
HIPP Companies December 2006 - May 2007
SANZ September 2005 - December 2006
Siemens Water Technologies February 2002 - September 2005
TeamShare 1998 - 2001
Help Desk Institute 1996 - 1998
Skills
Strategic Planning, Training, Marketing, Business Development, Customer Service, Program Management, Account Management, Sales, Contract Negotiation, Marketing Communications, Management, Logistics, Contract Management, Purchasing, Project Planning, Leadership, Cloud Computing, Social Media Marketing, Project Management, Sales Management, Team Building, New Business Development
Education
The University of North Dakota 1989 — 1993
BFA, Art
Alvarez & Associates May 2015 - Present
Open Road Snacks December 2012 - May 2015
Signet Partners February 2011 - December 2012
NREL May 2008 - February 2010
Alvarez & Associates, LLC May 2007 - January 2009
HIPP Companies December 2006 - May 2007
SANZ September 2005 - December 2006
Siemens Water Technologies February 2002 - September 2005
TeamShare 1998 - 2001
Help Desk Institute 1996 - 1998
Skills
Strategic Planning, Training, Marketing, Business Development, Customer Service, Program Management, Account Management, Sales, Contract Negotiation, Marketing Communications, Management, Logistics, Contract Management, Purchasing, Project Planning, Leadership, Cloud Computing, Social Media Marketing, Project Management, Sales Management, Team Building, New Business Development
Education
The University of North Dakota 1989 — 1993
BFA, Art
Paul Dooley's Help Desk Institute Experience 2003 - Present
Job Certified Instructor, Partner at ITpreneurs
Industry Information Technology and Services
Experience
Global Knowledge June 2009 - Present
ITPreneurs July 2008 - Present
ITpreneurs July 2008 - Present
Help Desk Institute 2003 - Present
Optimal Connections, LLC August 2002 - Present
itSMF USA 2013 - 2014
QuickStart Intelligence 2013 - 2014
Phoenix TS 2012 - 2014
HDI 2002 - 2009
QAD 1998 - 2002
Skills
Instructor-led Training, Management Consulting, Assessment, ITIL, Service Management, IT Service Management, Customer Service, Service Delivery, Incident Management, IT Management, IT Strategy, Service Desk, Knowledge Management, Process Improvement, Web Analytics, Help Desk Support, IT Operations, Business Process..., Team Leadership, Business Analysis, Change Management, Software Documentation, Training, Technical Support, Troubleshooting, Cloud Computing, Management, Call Centers, Information Technology, Program Management, Leadership, Consulting, Vendor Management, SharePoint, Analysis, CRM, Business Process
Education
National University 1982 — 1986
MBA, General
California State University-Fullerton 1969 — 1974
BA, Polictical Science Intnl Relations
Global Knowledge June 2009 - Present
ITPreneurs July 2008 - Present
ITpreneurs July 2008 - Present
Help Desk Institute 2003 - Present
Optimal Connections, LLC August 2002 - Present
itSMF USA 2013 - 2014
QuickStart Intelligence 2013 - 2014
Phoenix TS 2012 - 2014
HDI 2002 - 2009
QAD 1998 - 2002
Skills
Instructor-led Training, Management Consulting, Assessment, ITIL, Service Management, IT Service Management, Customer Service, Service Delivery, Incident Management, IT Management, IT Strategy, Service Desk, Knowledge Management, Process Improvement, Web Analytics, Help Desk Support, IT Operations, Business Process..., Team Leadership, Business Analysis, Change Management, Software Documentation, Training, Technical Support, Troubleshooting, Cloud Computing, Management, Call Centers, Information Technology, Program Management, Leadership, Consulting, Vendor Management, SharePoint, Analysis, CRM, Business Process
Education
National University 1982 — 1986
MBA, General
California State University-Fullerton 1969 — 1974
BA, Polictical Science Intnl Relations
Roberta Baxter's Help Desk Institute Experience January 1995 - January 1997
Job freelance writer
Industry Writing and Editing
Experience
Self employed 1997 - Present
Help Desk Institute January 1995 - January 1997
Texas Tech School of Medicine January 1974 - January 1977
Skills
writing children's books, article writing, web content, Proofreading, Publishing, Copy Editing, Magazines, Freelance Writing, Books, Non-fiction, Editorial, Publications, Feature Articles, Web Content
Education
Lubbock Christian University 1970 — 1974
BS, chemistry
Institute of Children's Literature
writing
Self employed 1997 - Present
Help Desk Institute January 1995 - January 1997
Texas Tech School of Medicine January 1974 - January 1977
Skills
writing children's books, article writing, web content, Proofreading, Publishing, Copy Editing, Magazines, Freelance Writing, Books, Non-fiction, Editorial, Publications, Feature Articles, Web Content
Education
Lubbock Christian University 1970 — 1974
BS, chemistry
Institute of Children's Literature
writing
Karen Case's Help Desk Institute Experience 1990 - 1993
Job Organizational Development Consultant at Denver Health
Industry
Experience
Denver Health January 2011 - Present
Kaiser Permanente 2009 - 2009
UDR 2005 - 2008
Qwest Communications 1996 - 1999
Citicorp Diners Club 1993 - 1996
Help Desk Institute 1990 - 1993
Skills
Team Building, Leadership Development, Succession Planning, Organizational..., Onboarding, Organizational..., Training, Talent Management, Process Improvement
Education
University of Northern Colorado
Education
Denver Health January 2011 - Present
Kaiser Permanente 2009 - 2009
UDR 2005 - 2008
Qwest Communications 1996 - 1999
Citicorp Diners Club 1993 - 1996
Help Desk Institute 1990 - 1993
Skills
Team Building, Leadership Development, Succession Planning, Organizational..., Onboarding, Organizational..., Training, Talent Management, Process Improvement
Education
University of Northern Colorado
Education
Frank Rosado's Help Desk Institute Experience June 2009 - October 2011
Job Freelance Communication Consultant
Industry Information Technology and Services
Experience
Help Desk Institute June 2009 - October 2011
HDI (HDI is a part of TechWeb, a UBM Company) June 2009 - October 2011
Elite Software Inc. October 2006 - February 2009
Skills
Vendor Management, Process Improvement, Customer Service, Troubleshooting, Change Management, Service Delivery, ITIL, IT Service Management, Team Leadership, Project Management, Service Desk, Sla, Call Center, Customer Experience, Customer Satisfaction, Workforce Management, Team Building, IT Management, Incident Management, Technical Support, CRM, Problem Management, Business Process..., IT Operations, Outsourcing, Telecommunications, Service Management, Service Level Management, Program Management, Help Desk Support, Management, Leadership, Windows, Business Analysis, Team Management, Six Sigma, Call Centers, Training, Operations Management, Account Management, Software Documentation, Integration, Quality Assurance, IT Strategy, Knowledge Management, Cloud Computing, Analysis, Coaching, Management Consulting, Strategy
Education
Pikes Peak Community College 2012 — 2013
Associate of Arts (AA), Philosophy, 3.62
Help Desk Institute June 2009 - October 2011
HDI (HDI is a part of TechWeb, a UBM Company) June 2009 - October 2011
Elite Software Inc. October 2006 - February 2009
Skills
Vendor Management, Process Improvement, Customer Service, Troubleshooting, Change Management, Service Delivery, ITIL, IT Service Management, Team Leadership, Project Management, Service Desk, Sla, Call Center, Customer Experience, Customer Satisfaction, Workforce Management, Team Building, IT Management, Incident Management, Technical Support, CRM, Problem Management, Business Process..., IT Operations, Outsourcing, Telecommunications, Service Management, Service Level Management, Program Management, Help Desk Support, Management, Leadership, Windows, Business Analysis, Team Management, Six Sigma, Call Centers, Training, Operations Management, Account Management, Software Documentation, Integration, Quality Assurance, IT Strategy, Knowledge Management, Cloud Computing, Analysis, Coaching, Management Consulting, Strategy
Education
Pikes Peak Community College 2012 — 2013
Associate of Arts (AA), Philosophy, 3.62
Rick Shukert's Help Desk Institute Experience May 2009 - August 2010
Job Project Manager at Mutual of Omaha
Industry Information Technology and Services
Experience
Mutual of Omaha June 2014 - Present
First Data Corporation August 2011 - June 2014
Aureus Group February 2011 - July 2011
Yahoo! July 2010 - February 2011
Help Desk Institute May 2009 - August 2010
Planet Consulting February 2008 - March 2010
EMS Inc 2004 - 2008
West Corporation December 2002 - May 2004
Skills
Active Directory, Analytics, Business Analysis, Call Center, Call Centers, Change Management, Citrix, Customer Service, Data Analysis, Help Desk Support, IT Management, IT Service Management, ITIL, Information Technology, Management, Microsoft Exchange, Microsoft Office, Process Improvement, Program Management, Project Management, Requirements Gathering, SDLC, Service Desk, SharePoint, Software Documentation, System Administration, Team Leadership, Technical Support, Training, Troubleshooting, Vendor Management, Visio, Windows 7, Windows Server, XP
Education
Bellevue University 2010 — 2011
Bachelors of Science, Management Information Systems
Metropolitan Community College 2000 — 2004
Associates, Networking Technology
Mutual of Omaha June 2014 - Present
First Data Corporation August 2011 - June 2014
Aureus Group February 2011 - July 2011
Yahoo! July 2010 - February 2011
Help Desk Institute May 2009 - August 2010
Planet Consulting February 2008 - March 2010
EMS Inc 2004 - 2008
West Corporation December 2002 - May 2004
Skills
Active Directory, Analytics, Business Analysis, Call Center, Call Centers, Change Management, Citrix, Customer Service, Data Analysis, Help Desk Support, IT Management, IT Service Management, ITIL, Information Technology, Management, Microsoft Exchange, Microsoft Office, Process Improvement, Program Management, Project Management, Requirements Gathering, SDLC, Service Desk, SharePoint, Software Documentation, System Administration, Team Leadership, Technical Support, Training, Troubleshooting, Vendor Management, Visio, Windows 7, Windows Server, XP
Education
Bellevue University 2010 — 2011
Bachelors of Science, Management Information Systems
Metropolitan Community College 2000 — 2004
Associates, Networking Technology
Robert Motz's Help Desk Institute Experience 1988 - 2013
Job AMS Research Tier 2 Help Desk Specialist Jr. Systems Engineer,
Industry Information Technology and Services
Experience
The Metamorphosis Group, Inc. July 2015 - Present
New Horizons Computer Learning Centers 2015 - 2015
New Horizons Computer Learning Centers 2015 - 2015
Modis October 2014 - November 2014
NCI Information Systems, Inc. September 2012 - May 2014
United States Department of Defense February 2007 - May 2014
Help Desk Institute 1988 - 2013
NCI March 2008 - June 2012
COMPUTER SCIENCE CORPORATION February 2007 - March 2008
United States Air Force April 2004 - June 2006
Skills
Active Directory, Windows Server, Windows, Help Desk Support, Computer Security, Windows 7, Technical Support, Networking, Operating Systems, Troubleshooting, Microsoft Exchange, Software Installation, Software Documentation, Integration, Cyber Security, Windows Operating..., XP, Public Key Cryptography, Servers
Education
New Horizon Computer Learning Center 2014 — 2015
Certifications, Information Technology
New Horizon 2014 — 2014
CompTIA Network+ Certification, Computer Systems Networking and Telecommunications, Passed
New Horizons 2014 — 2014
Certification, CompTIA Security +, Cetification
Pima Community College 2007 — 2012
System Admin, Cyber Security, A
Lutheran East 1975 — 1979
High School, General
The Metamorphosis Group, Inc. July 2015 - Present
New Horizons Computer Learning Centers 2015 - 2015
New Horizons Computer Learning Centers 2015 - 2015
Modis October 2014 - November 2014
NCI Information Systems, Inc. September 2012 - May 2014
United States Department of Defense February 2007 - May 2014
Help Desk Institute 1988 - 2013
NCI March 2008 - June 2012
COMPUTER SCIENCE CORPORATION February 2007 - March 2008
United States Air Force April 2004 - June 2006
Skills
Active Directory, Windows Server, Windows, Help Desk Support, Computer Security, Windows 7, Technical Support, Networking, Operating Systems, Troubleshooting, Microsoft Exchange, Software Installation, Software Documentation, Integration, Cyber Security, Windows Operating..., XP, Public Key Cryptography, Servers
Education
New Horizon Computer Learning Center 2014 — 2015
Certifications, Information Technology
New Horizon 2014 — 2014
CompTIA Network+ Certification, Computer Systems Networking and Telecommunications, Passed
New Horizons 2014 — 2014
Certification, CompTIA Security +, Cetification
Pima Community College 2007 — 2012
System Admin, Cyber Security, A
Lutheran East 1975 — 1979
High School, General