HDI Company
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HDI Employees
Cii July 2014 - Present
Advantage Sales & Marketing April 2012 - March 2014
Cozart Consulting, Inc. December 1999 - October 2012
Edge Technology Services September 2007 - February 2008
Encoda Systems 2000 - 2002
Encoda Systems Group 2000 - 2002
HDI July 1994 - September 1997
Skills
Training, Leadership, Management, Business Development, Change Management, Marketing, Business Strategy, Organizational..., Management Consulting, Contract Negotiation, Business Planning, Consulting, Entrepreneurship, Proposal Writing, Sales Management, Digital Media, Sales, Program Management, Customer Service
Education
University of Phoenix 1999 — 2001
M.A.O.M., Organizational Management
University of Colorado Denver 1989 — 1991
Humana August 2014 - January 2015
HDI March 2014 - August 2014
Mercer September 2013 - March 2014
Republic Bank April 2012 - April 2013
ADP / SHPS June 2008 - April 2012
Skills
Software Analysis, Software Quality..., SQL, Business Analysis, SDLC, SharePoint, Microsoft SQL Server, Quality Assurance, Databases, Process Improvement, Testing, Visual Studio, User Acceptance Testing, Training, Windows, Agile Methodologies, Visio, TFS, Agile Testing, Waterfall, Test Planning, Integration
Education
Mason County 1990 — 1994
High School
Ohio University 1994 — 1996
Interpersonal Communications
University of Iowa 2001 — 2002
Computer Programming
Goldman Sachs May 2015 - Present
Rio Tinto October 2014 - May 2015
Zions Bancorporation December 2011 - October 2014
HDI January 2013 - July 2014
Zions Bancorporation December 2011 - January 2013
HDI January 2011 - January 2013
Boart Longyear January 2008 - December 2011
Zions Bancorporation April 2002 - January 2008
Zions Bancorporation April 2002 - January 2008
Zions Bancorporation 2006 - 2008
Skills
Process Improvement, Vendor Management, Service Desk, Disaster Recovery, Team Leadership, IT Management, Call Center, ITIL, Incident Management, Troubleshooting, Technical Support, Team Building, Security, Active Directory, Strategic Planning, Change Management, Hardware, Management, Business Strategy, IT Service Management, Call Centers, Software Documentation, Contract Negotiation, System Administration, Business Process..., Program Management, Leadership, Information Technology, Servers, Budgets, Cross-functional Team..., Enterprise Software, Project Management, Strategy, BMC Remedy, Networking, Business Process, Customer Satisfaction, Integration, IT Strategy, Customer Service, Operations Management, IT Operations, Help Desk Support, Business Analysis, Computer Hardware, Project Planning, XP, Windows, Data Center
Education
University of Utah - David Eccles School of Business 2011 — 2013
MBA, Business
University of Phoenix 2006 — 2010
BS, Business Management
CGI February 2013 - Present
CGI May 2007 - Present
HDI 2004 - 2009
Technisource April 2006 - November 2007
Impact Innovations May 2005 - April 2006
CGI March 2002 - May 2005
Skills
Business Intelligence, Employee Relations, IT Management, IT Operations, IT Service Management, IT Strategy, ITIL, Incident Management, Infrastructure, Management, Project Management, Security, Service Desk, Virtual Teams, Systems Analysis, Human Resources, SDLC
Education
Georgia State University 1987 — 1992
HDI May 2014 - Present
Focus on the Family August 2011 - April 2014
Focus on the Family June 2010 - August 2011
Focus on the Family January 2007 - June 2010
Self-employed music teacher June 2000 - August 2008
Focus on the Family May 2001 - January 2007
Skills
Content Strategy, Usability Testing, Web Content Management, Content Development, SEO, HTML, Digital Strategy, CMS, Sitecore, Scrum, Content Integration, Social Media, Web Design, Editing, Web Content, Social Media Marketing, Digital Media, Editorial, Integrated Marketing, Magazines, Blogging, Newsletters, Copy Editing, Copywriting, Publishing, Web 2.0, WordPress, Usability, Facebook
Education
University of Northern Colorado 1995 — 2000
Bachelor of Music Education, Music Teacher Education
University of Colorado at Colorado Springs 1996 — 1997
University of Miami February 2013 - Present
South Florida HDI October 2008 - November 2013
University of Miami November 2009 - February 2013
Miami Basketball 2010 - January 2013
HDI November 2009 - November 2010
University of Miami March 2006 - November 2010
FIU January 2001 - March 2006
StrataSys Group 2000 - 2001
Interval International 1995 - 2000
EDS, System One - HP Enterprise Services July 1988 - November 1995
Skills
ITIL, Software Documentation, Technical Support, Management, Public Speaking, Service Management, Team Leadership, Podcasting, Service Desk, Strategic Thinking, Strategy, Troubleshooting, IT Service Management, Project Management, IT Management, Sports Management, Program Management, Help Desk Support, Process Improvement, Information Technology, Incident Management, Leadership, Integration, Customer Service, Service Delivery, Call Centers, Networking, Training, Business Process, Change Management, Disaster Recovery, Budgets, SharePoint, Data Center, Analysis, Call Center, Enterprise Software, Project Planning, PMO, Sla, IT Strategy, Business Process..., Organizational..., Technical Presentations, Customer Relations, Budgeting, Project Portfolio..., Desktop Support, Help Desk Implementation
Education
Columbus
Florida International University
Bachelors, Management Information Systems
Florida International University - College of Business
Bachelors, Management Information Systems
Miami-Dade Community College
Associate in Arts and Sciences, Business Administration
Volkswagen of America, Inc October 2013 - Present
Volkswagen Group of America April 2012 - October 2013
Volkswagen Group of America October 2007 - May 2012
HDI May 2010 - March 2012
HDI June 2009 - June 2010
HDI April 2005 - April 2010
PMV Technologies June 2006 - October 2007
PMV Technologies May 2004 - June 2006
HDI January 2004 - June 2005
HDI April 2003 - June 2005
Skills
VDI, IT Strategy, Enterprise 2.0, Continuous Improvement, IT Service Management, ITIL, IT Management, Service Desk, Service Delivery, Microsoft Exchange, Outsourcing, Management, Team Leadership, Vendor Management, Incident Management, Team Management, Process Improvement, Call Centers, Help Desk Support, IT Operations, Technical Support, Leadership, Troubleshooting, Information Technology, Change Management, Service Management, Strategy, Infrastructure
Education
University of Michigan-Flint 2014 — 2018
Master of Business Administration (M.B.A.), MBA
Oakland University 1997 — 2005
Bachelors, Mgmt Information Systems (School of Business)
EXIN 2006 — 2006
Certification, ITIL Foundations
HDI 2003 — 2003
Certification, Support Center Manager
Lake Orion High School 1993 — 1997
HDI January 2013 - Present
Skills
Troubleshooting, Help Desk Support, Process Improvement, Call Center, Vendor Management, IT Service Management, Customer Service, Change Management, Business Analysis, Management, System Administration, Incident Management, Program Management, Account Management, Technical Support, Strategic Planning, Visio, Leadership, IT Management, Networking, SharePoint, Budgets, Microsoft Office, Operations Management, CRM, Training, Security, IT Operations
Education
University of Northern Colorado 2002 — 2006
BA
David C. Cook August 2015 - Present
Focus on the Family July 2014 - Present
MindWireMedia January 2002 - December 2014
Current USA, Inc. October 2012 - July 2014
Colorado Black Forest Fire 2013 Facebook Page June 2013 - October 2013
Integrity Data Inc. June 2012 - August 2012
HDI November 2011 - December 2011
Pearson eCollege June 2011 - September 2011
Pikes Peak Community College September 2007 - December 2007
GMDC December 2004 - February 2007
Skills
Web Design, WordPress, CMS, Online Marketing, SEM, Website Development, Web Development, Entrepreneurship, HTML, CSS, PHP, Multimedia, Javascript, jQuery, jQuery UI, Mobile Design, E-commerce, Google Analytics
Education
Pikes Peak Community College 2001 — 2004
Associates, Multimedia Graphic Design
HDI August 2014 - Present
Robert Half Technology August 2013 - Present
Junior Achievement of Sacramento July 2011 - Present
Sacramento Metro Chamber April 2011 - Present
Manpower Inc. July 2010 - August 2013
River City Staffing July 2006 - July 2010
Heald College April 2004 - July 2006
Skills
Applicant Tracking..., Recruiting, College Recruiting, Business Development, Resume Writing, Talent Acquisition, Training, Temporary Placement, Leadership, Onboarding, Employee Training, Management, Sales, Employee Relations, Interviews, Networking, Staffing Services, Temporary Staffing, Sourcing, Time Management, Human Resources, Career Counseling, Negotiation, Customer Service, Leadership Development, Personnel Management, Marketing, Team Building, Hiring, Technical Recruiting, Cold Calling, Employee Benefits, Coaching, Call Centers, Payroll, Talent Management, Contract Recruitment, Executive Search, Internet Recruiting, Performance Management, Screening Resumes, Deferred Compensation, Permanent Placement, New Hire Orientations, Workforce Planning, Benefits Negotiation, Building Relationships, Screening, Career Development, Job Coaching
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Business Management
Heald College 2002 — 2004
Associate in Applied Science, Business Software Applications
California Polytechnic State University-San Luis Obispo 1998 — 2000
Computer Science
Lake Washington High School
Infusionsoft May 2015 - Present
I-ology February 2013 - May 2015
Robert Half Technology March 2011 - November 2012
HDI March 2011 - November 2012
Collabera October 2010 - February 2011
The Integer Group November 2009 - October 2010
The Integer Group March 2008 - December 2009
Wells Fargo November 2007 - March 2008
Skills
Cold Calling, Sales, Marketing, Marketing Communications, Talent Acquisition, Temporary Staffing, Strategic Planning, Friendly Personality, Motivated self-starter, Recruiting, Email Marketing, Business Development, Account Management, Advertising, Management, SEO, Online Marketing, Strategy, Interviews, Digital Marketing, Social Media, Leadership, Temporary Placement, Marketing Strategy, Sourcing, Facebook, Human Resources, Program Management, Budgets, Business Analysis, Agile Methodologies, Project Management, Project Planning, Web Analytics
Education
St. Cloud State University - Herberger Business School 2003 — 2007
B.S., Marketing
Maple Grove Sr. High 2000 — 2003
HDI April 2012 - March 2014
Cahaba GBA January 2010 - March 2012
Cahaba GBA April 1998 - January 2010
Skills
Insurance, Medicare, Healthcare, HIPAA, Medicaid, Home Care, Customer Service, Health Insurance
Education
Armstrong Atlantic State University 2001 — 2004
BSN, Registered Nursing/Registered Nurse
University of Vermont 1991 — 1993
ADN, Registered Nursing/Registered Nurse
Champlain College 1979 — 1981
Associate of Science (A.S.), Accounting
Covance August 2012 - Present
Pharmatech July 2008 - August 2012
Pharmatech Oncology 2009 - 2010
Eisai 2005 - 2006
Ligand Pharmaceuticals 2003 - 2006
HDI 2000 - 2002
Skills
Oncology, Biotechnology, Research, Clinical Trials, Clinical Research, GCP, Clinical Monitoring, Project Management, MS Project, Patient Recruitment, CRO, CTMS, Vendor Management, Cross-functional Team..., Pharmaceutical Industry
Education
MGH Institute of Health Professions 2006 — 2008
MS, Clinical Investigation
University of Colorado at Boulder - Leeds School of Business 1995 — 1997
BS, Marketing
PepsiCo December 2014 - Present
HDI October 2013 - Present
Dingbat IT Services, LLC June 2011 - Present
PepsiCo September 2014 - December 2014
PepsiCo August 2013 - September 2014
PepsiCo August 2012 - August 2013
UNT Professional Leadership Program April 2012 - April 2013
PepsiCo May 2012 - August 2012
University of North Texas January 2012 - May 2012
Skills
Networking, Access, Windows, Leadership, Visual Basic, HTML, Microsoft Office, SQL, Databases, Management, Computer Hardware, Customer Service, Social Networking, Java, Information Security, Database Design, Web Development, Information Technology, WordPress, Programming, Software Development, IBM Mainframe, Windows Server, Active Directory, MySQL, Project Management, Computer Network Design, JavaScript, JSP, VMware Workstation, System Administration, HP Service Manager, Adobe Acrobat, CompTIA A+ Certification, Windows Small Business..., IBM System Z, Symantec Endpoint..., Data Security, Cryptography, C#, VB.NET
Education
The University of Dallas 2013 — 2016
Master of Science (MS), CyberSecurity
University of North Texas 2010 — 2013
BS, Business Computer Information Systems
Tarrant County College 2005 — 2010
AA, General Studies
HDI 2013 - Present
Robert Half Technology August 2011 - Present
Encore Productions, Las Vegas 2003 - 2007
Four Seasons Hotels and Resorts 2002 - 2005
Skills
Applicant Tracking..., Staffing Services, Technical Recruiting, Talent Acquisition, College Recruiting, Internet Recruiting, Recruiting, Contract Recruitment, Temporary Placement, Sourcing, Microsoft Excel, Onboarding, Screening, Screening Resumes, Hiring, Cold Calling, Resume Writing, Networking, Employee Relations, Interviews, Human Resources, Executive Search, Benefits Negotiation, Staff Augmentation, Performance Management, Training, Career Counseling, Temporary Staffing
Education
Utah State University - Jon M. Huntsman School of Business 2008 — 2010
Business
Dixie State College 1996 — 2000
AS, Graphic Arts & Business
Carol Bucklin-Loevy Fine Artist 2011 - Present
Scowcroft Studios, Inc. 1999 - Present
HDI 2008 - 2011
Architectural Art 1998 - 1999
Education
Montgomery College 1976 — 1978
Commercial Art
Farm Credit Services of America May 2014 - Present
HDI March 2013 - Present
Farm Credit Services of America April 2008 - May 2014
Wausau Financial Systems February 2008 - April 2008
Mid America Agency Services / Hooper Holmes Underwriting Solutions October 2002 - January 2008
GEMU Valves, Inc June 1999 - October 2002
GEMU Valves, Inc January 1996 - June 1999
Skills
Customer Service, Technical Support, Active Directory, Troubleshooting, SharePoint, Powershell, Software Documentation, Team Leadership, Computer Hardware, Disaster Recovery, IT Management, Visio, System Administration, Windows Server, Windows 7, SQL, Microsoft Office, Microsoft Exchange, Quality Assurance, Windows, Access, Process Improvement, Citrix
Education
Metropolitan Community College 2012 — 2017
Information Technology
Tacoma Community College 1989 — 1990
Cameron July 2014 - Present
Cameron July 2010 - June 2014
HDI December 2007 - September 2009
KBR, Inc. May 2003 - November 2006
Alcatel-Lucent April 1997 - November 2002
US Navy June 1991 - April 1997
Skills
Troubleshooting, Electricians, Gas, Petroleum, Commissioning, Engineering, Instrumentation, Hydraulics, Oil/Gas, Microsoft Office, PLC, Preventive Maintenance, Networking, Electronics Repair, Computer Repair, BOP Control Systems, BOP Surface Systems, Choke and Kill Manifold, BOP, Wonderware, Subsea Engineering, Offshore Drilling, Inspection, Supervisory Skills, Energy, Maintenance & Repair, Pumps, Valves, Pressure, Onshore, Completions, Oilfield, Offshore Operations, Testing, Oil & Gas Industry, Completion, Hydraulic Systems, Air Compressors, Drilling, Pipelines, Project Engineering, Calibration, Equipment Maintenance, Pneumatics, Upstream, Energy Industry, Gas Turbines, Mechanics
Education
LeTourneau University 2001 — 2003
Business Management, 4.0
US Navy General Purpose Electronic Test Equipment C School 1993 — 1994
Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
US Navy Electronic Technician A School 1991 — 1992
Diploma, Electrical, Electronic and Communications Engineering Technology/Technician
Coronado High School 1987 — 1991
Diploma
HDI 1990 - Present
OPM August 2011 - July 2012
U.S. Office of Personnel Management January 2007 - August 2011
USIS June 1999 - December 2006
Independent Contractor 1991 - 1999
US Army CID 1966 - 1991
Independent January 1980 - January 1990
Skills
Private Investigations, Background Checks, Criminal Investigations, National Security, Army, Program Management, Change Management, Team Leadership, Process Improvement, Training, Leadership, Project Management, Strategic Planning, Software Documentation, Security, Management, Knowledge Management, Incident Management, Security Clearance, Military, Policy, Team Building, Security Operations, Customer Service
Education
Boston University 1988 — 1991
EdM, Adult Human Resource Education
University of the State of New York 1972 — 1977
BS, Liberal Arts with concentration in Criminal Justice
Reed Group August 2012 - Present
Viadesto July 2008 - August 2012
Joyatech November 2011 - January 2012
Cap Logistics June 2009 - June 2010
Joyatech October 2008 - February 2009
Policy Studies Inc June 2007 - July 2008
HDI February 2006 - June 2007
The Geek Gene LLC January 2005 - July 2005
Dream Team Tech December 2002 - December 2004
Skills
jQuery, JavaScript, CSS, C#, Microsoft SQL Server, .NET, IIS, ASP, MVC, ASP.NET, HTML
Education
Mesa State College 1999 — 2003
Bachelor of Science, Computer Science
HDI January 2007 - Present
US Army January 1992 - April 2000
Skills
Microsoft Excel, Outlook, Access, Microsoft Office, Medical Terminology, Medical Coding, Medical Billing, EHR, Data Entry, Health Insurance, ICD-9, Epic Systems, EMR, HIPAA, Software Documentation, Process Improvement, Healthcare, Healthcare Information..., Healthcare Management, Microsoft Word
Education
Davenport University 2004 — 2010
Bachelor's degree, Health/Health Care Administration/Management
Davenport University 2004 — 2007
Health Information Technology, Health/Health Care Administration/Management
HDI June 2015 - Present
Perfectly Posh February 2013 - Present
Hyson Products August 2013 - June 2015
Curent Market November 2012 - August 2013
UTC Aerospace Systems April 2010 - November 2012
UTC Aerospace Systems September 2007 - April 2010
Skills
Lean Process Training,..., Continuous Improvement, Customer Service, Leadership, Lean Manufacturing, Manufacturing, Process Improvement, Six Sigma, Training, Value Stream Mapping, Cross-functional Team..., Root Cause Analysis, Microsoft Excel, Sales, Public Speaking
Education
University of Phoenix 2002 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.45
Sacred Heart University November 2014 - Present
HDI August 2012 - September 2013
Westwood College December 2008 - September 2010
Blue Sky Marketing August 2008 - November 2008
Skills
Social Media, Marketing, Customer Service, Microsoft Office, Social Media Marketing, Sales, Marketing Communications, Account Management, Research, Public Relations, Online Advertising, Strategic Planning, Marketing Strategy, Adobe Creative Suite, Microsoft Excel
Education
University of Massachusetts, Amherst 2004 — 2008
Bachelor of Science (B.S.), Hospitality and Tourism Management
Robert C. Davis & Associates June 2014 - Present
Redwood Collaborative Media December 2009 - June 2014
HDI June 2002 - December 2009
Waste Management January 1993 - January 2002
Skills
Public Speaking, Team Leadership, Process Improvement, Call Center, Customer Satisfaction, Strategic Planning, Customer Service, Team Management, New Business Development, Operations Management, Customer Experience, Business Strategy, Vendor Relations, ITIL, Customer Relations, Software Documentation, Leadership, Call Centers, Vendor Management, Change Management, Project Management, CRM, Advertising, Outsourcing, Marketing Strategy, Training, Program Management, Management, Networking, Customer Retention, Marketing, Budgets, Email Marketing, Service Delivery, Team Building, Lead Generation, Cross-functional Team..., Salesforce.com, Start-ups, Social Media Marketing, Account Management, Thought Leadership, Business Development, Strategic Partnerships, SaaS, Analytics, B2B, Sales Process, Direct Sales, Social Media
Education
State University of New York at Binghamton 1983 — 1986
BS Applied Science, Concentration Marketing
John F Kennedy Bronx NY 1974 — 1977
BlackBox Biometrics, Inc. April 2012 - Present
Consulting January 2008 - Present
St. Leo the Great 2012 - 2015
Excelsus Solutions July 2010 - May 2011
Biophan May 2007 - July 2010
RIT May 2004 - May 2007
HDI April 2001 - April 2003
Corning Incorporated January 2001 - May 2001
Eastman Kodak Company September 1982 - January 2000
USS Gato (SSN615) 1978 - 1982
Education
Rochester Institute of Technology 2002 — 2004
M.S., Computer Integrated Manufacturing (Automation), Color Science and Education, 3.89
Rochester Institute of Technology 1989 — 1992
BS, Electrcial Engineering and Technology
St. Bernard's School of Theology and Ministry 2006 — 2010
MA, Pastoral Studies, 3.9
Mohegan Community College 1980 — 1981
AAS, General Science, 3.9
Technical Self Study
Optics and Optical Radiation Measurement
United States Navy
Naval Nuclear Power Operations
GE November 2014 - Present
HDI May 2012 - Present
DorLind Service Management Solutions July 2007 - November 2014
L-3 Communications October 2009 - July 2011
Louisville Metro Government July 2005 - July 2007
Skills
ITIL, ISO 20000, IT Service Management, IT Management, Change Management, Service Management, Project Management, Management, Information Technology, Leadership, Consulting, Training, Mentoring, Vendor Management, Governance, Process Improvement, Incident Management, IT Strategy, IT Operations, Strategy, Business Analysis, Service Delivery, Requirements Analysis, Process Management, Leadership Development, Business Process..., Business Process, Management Consulting, Integration, PMO, CMDB, Service Improvement, Service Desk, Sla, Outsourcing, IT Transformation, IT Outsourcing, Problem Management, ITIL Certified, Release Management, Configuration Management, Service Level Management, Disaster Recovery, CMMI, Business Continuity, Data Center
Education
University of Louisville 1974 — 1982
B.S. in Business Administration, Management and Computer Sciences
Shiloh Industries January 2014 - Present
HDI 2015 - 2015
HDI 2015 - 2015
PR Newswire (a UBM Company) February 2008 - December 2013
FirstEnergy January 2001 - April 2003
GPU Energy June 1997 - December 2001
GPU Energy June 1991 - May 1997
Education
Malone University 2002 — 2005
B.A., Business / Organizational Management Concentration
MT Anderson Learning LLC September 2015 - Present
B Wyze Solutions January 2014 - Present
B Wyze Solutions - B Virtual Inc. September 2010 - December 2013
HDI January 2010 - November 2013
PwC 2009 - 2010
Team PwC 2008 - 2010
PwC 2007 - 2009
PwC 2006 - 2007
PwC 2004 - 2006
PwC 2003 - 2004
Skills
Process Improvement, Software Documentation, Program Management, Management, Project Management, ITIL, Training, Leadership, Customer Service, Knowledge Management, Instructional Design, Camtasia, Curriculum Design, Articulate Storyline, Performance Support, Rapid eLearning..., Information Technology, Call Centers, IT Operations, Change Management, Strategic Planning, Team Leadership, Service Desk, Technical Support, Troubleshooting, Strategy, Service Delivery, IT Service Management, Coaching, Networking, Vendor Management, Outsourcing, Business Process..., Quality Assurance, Organizational Design, Analysis, IT Management, IT Strategy, SharePoint, Human Resources, Customer Satisfaction, Service Management, Curriculum Assessment, Curriculum Development, Interviews, CRM, Business Process, Visio
Education
Florida State University 1995 — 1996
MS, Multicultural/Multilingual Education
Florida State University 1993 — 1995
BA, English Education
Florida State University 1993 — 1995
BA, English Literature
Consultant March 2014 - Present
Colorado Christian University February 2014 - Present
Insight Global August 2014 - November 2014
HDI February 2013 - February 2014
HDI November 2011 - December 2012
HDI January 2011 - November 2011
HDI May 2011 - October 2011
HDI January 2010 - December 2010
Firstsource Solutions May 2009 - July 2009
Skills
Business Relationship..., Community Engagement, Customer Focus, Customer Oriented, Team-oriented, Incident Handling, Customer Satisfaction, Leadership, Troubleshooting, Public Speaking, Customer Service, Sales, Help Desk Institute, Support Center, Customer Escalation..., Critical Account..., Customer Advocacy, Service Level Management, Service Measurement, Service Operation, ITIL Service Strategy, Major Incident..., Process Maturity, ITIL, IT Service Management, Help Desk Support, Service Desk, Coaching, Knowledge Management, Incident Management, Sla, Software Documentation, Service Delivery, Service Management, Information Technology, Problem Management, Vendor Management, IT Operations, IT Management, Customer Experience, International Business, Communication, Social Networking, Social Media, Analysis, Workforce Management, Customer Support, CRM, Team Leadership, Metrics
Education
Colorado Christian University 2012 — 2015
Bachelor of Science (BS), Psychology
Pikes Peak Community College 2009 — 2012
AAS Computer Information Systems, Information Technology, Math, English
N/A May 2011 - Present
HDI 2011 - 2013
Access Systems Inc 2001 - 2009
Access Systems Inc 2001 - 2009
Skills
Visio, SDLC, SharePoint, ITIL, IT Management, Process Improvement, Program Management, Business Development, PMO, Security, Information Technology, DoD, Integration, PMP, Project Management, Requirements Analysis, IT Strategy
Education
University of Phoenix
Information Technology
reVision, Inc. February 2014 - Present
Burrtech Corporation July 2013 - December 2013
Johnson & Johnson May 2013 - July 2013
Maryville Technologies June 2011 - July 2013
HDI August 2010 - January 2013
Johnson & Johnson November 2011 - November 2012
HDI December 2010 - February 2012
Long View Systems July 2010 - June 2011
HDI May 2010 - December 2010
HDI April 2010 - August 2010
Skills
ITIL, Team Leadership, Mentoring, Help Desk Management, Documentation, Service Desk, Incident Management, Change Management, Problem Management, Service Request..., Project Management, Help Desk Support, Service Catalog, Software Documentation, Windows Server, Information Technology, Sla, IT Operations, Requirements Analysis, IT Service Management, Service Delivery, Troubleshooting, Program Management, Vendor Management, Leadership, IT Management, Process Improvement, Visio, Technical Support, Management, SharePoint, Business Analysis, Data Center, Active Directory, PMO, Security, SDLC, Informatica..., IT Strategy, Disaster Recovery, Training, Project Planning, PMP, Team Management, Integration, Project Portfolio..., Outsourcing, Consulting, Business Process, Governance
Education
University of Missouri-Saint Louis 2005 — 2009
MBA, Management
Southeast Missouri State University - Harrison College of Business 1998 — 2003
Bachelor of Science in Business Administration, Management Information Systems with a German minor
Columbia High School 1994 — 1998
Palmetto State Properties & Associates January 2015 - Present
HDI March 2014 - Present
MasterCard Advisors February 2011 - March 2014
MasterCard Worldwide February 2004 - February 2011
Alfonso & Associates November 2001 - February 2004
ICE Communications, Inc. August 1999 - October 2001
Visa 1995 - 1999
Skills
Business Development, Strategic Partnerships, B2B, Business Strategy, CRM, Product Development, E-commerce, Analytics, Negotiation, Big Data, Management, Strategic Planning, Start-ups, Direct Marketing, Customer Acquisition, Marketing Strategy, Cross-functional Team..., Leadership, Mobile Payments, Segmentation, Account Management, New Business Development, Electronic Payments, Program Management, Solution Selling, Sales, Executive Management, Loyalty Programs, Sales Management, Competitive Analysis, Vendor Management, Credit Cards, Payments, Business Analysis, E-payments, Relationship Management, Forecasting, Digital Media, Financial Services, Selling, Loyalty Marketing, P&L Management, Executive Sales, Marketing Management, Customer Relationship..., New Product Introduction, Strategy
Education
University of California, San Diego 1984 — 1989
BA, Quantitative Economics & Decision Science, Mathematics & Psychology
University of California, Berkeley 1991 — 1993
Executive Program, Marketing Management
San Francisco State University 1994 — 1996
MBA, Finance
Harvard Business School 2001 — 2001
Executive Program, Program on Negotiation for Senior Executives
Bath Fitter March 2014 - Present
HDI October 2013 - March 2014
Snare and Associates Mortgage Services April 2012 - May 2013
US Remodelers October 2009 - April 2012
Skills
Sales, Mortgage Lending, Sports, Customer Service, Leadership, Team Building, Marketing, Training, Management, Coaching, Cold Calling, Residential Homes, Real Estate, Small Business, Selling, Customer Satisfaction, Customer Retention, Sales Management, Negotiation
Education
Mount Aloysius College 2002 — 2007
Bachelor of Arts (B.A.), Criminology
Sunquest Information Systems 2010 - Present
St. Mark's United Methodist Church (Tucson) 2010 - Present
Red Cross of Central Texas 2001 - Present
City of Tucson July 2008 - August 2010
Farmers Insurance Group May 2007 - June 2008
HDI Austin 2003 - 2007
HDI 2002 - 2007
Texas Association of School Boards 2000 - 2007
Texas Association of School Boards (TASB) 1998 - 2000
Texas Association of School Boards 1996 - 1998
Skills
Team Leadership, Program Management, Disaster Recovery, Process Improvement, IT Service Management, Troubleshooting, Customer Service, Team Building, Management, Business Analysis, Software Documentation, IT Management, Vendor Management, Information Technology, Change Management, Technical Support, Human Resources, Adult Education, Technology, Operating Budgets
Education
Illinois State University 1980 — 1982
BA, Psychology
Office of Legislative Counsel State of California October 2012 - Present
HDI August 2009 - Present
State of California Legislative Data Center February 2001 - October 2012
AAA NCNU Insurance Exchange February 1979 - January 2001
Skills
Software Installation, Building Relationships, Measurements, ITIL, Human Resources, Training, Public Speaking, Incident Management, Problem Management, Strategic Planning, Call Center Development, Claim Investigation, Metrics Reporting, Change Management, Operations Management, Project Management, Microsoft Office, Kepner-Tregoe, Software Testing Life..., Customer Support, Troubleshooting, Business Analysis, Budget Process, Help Desk Support, Software Documentation, IT Service Management, IT Management, Call Centers, Team Leadership, Process Improvement, Program Management, Management, Visio, Vendor Management, Leadership, Information Technology, Strategy, Team Building, IT Operations
Education
University of Phoenix 1997 — 2000
BIS, Information Technology Management
Cosumnes River College 1991 — 1998
College of San Mateo 1991 — 1996
Skyline College 1986 — 1988
HDI August 2014 - Present
George Washington University August 2014 - Present
HDI January 2010 - July 2014
Paradigm Publishers September 2008 - April 2009
HDI May 2008 - March 2009
HDI September 2006 - May 2008
International Review of Scottish Studies September 2004 - September 2005
Skills
Team Leadership, Social Networking, Project Management, Social Media, Management, Customer Service, Software Documentation, Knowledge Management, SEO, Public Speaking, Account Management, Networking, Team Management, Technical Support, Call Center, Leadership, Social Media Marketing, Marketing, Marketing Communications, Budgets
Education
The George Washington University 2012 — 2014
Master of Professional Studies, Publishing
University of Denver 2008 — 2008
Cert., Publishing Institute
University of Guelph 2003 — 2007
MA, History
University of Colorado Boulder 1999 — 2003
BA, History, MCD (Molecular, Cellular, and Developmental) Biology
Riverside Design 1985 - Present
HDI 1984 - 1989
Skills
Photography, Public Speaking, Entrepreneurship, Social Media Marketing, Career Counseling, Event Planning, Nonprofits, Visual Merchandising, Customer Service
Education
Indiana University Bloomington 1973 — 1977
BS, Psychology
George Williams College 1972 — 1973
BDO USA, LLP April 2004 - Present
HDI July 2010 - April 2011
CPR March 1997 - September 2003
Entex, Inc. October 1995 - March 1997
MicroAge June 1992 - October 1995
Skills
Software Documentation, Customer Service, Public Speaking, Microsoft Office, Process Improvement, Outlook, SharePoint, Technical Support, ITIL, Windows, Windows 7, Information Technology, Hardware, Training, System Administration, Program Management, World Class Customer..., Troubleshooting
Education
Arizona State University 1984 — 1988
Bachelor, Journalism
Talentry July 2015 - Present
HDI June 2010 - Present
University of San Diego July 2010 - Present
InfoSystems Resources July 2014 - July 2015
Eastridge Infotech May 2005 - April 2014
Yoh 2004 - 2005
Volt 2001 - 2004
Ad-Tek 1999 - 2000
Francis Parker School September 1990 - August 1998
Skills
Technical Recruiting, Executive Search, Direct Sales, Salary Negotiation, Account Management, Market Intelligence, Talent Acquisition, Negotiation, Resume Writing, Job Search Strategies, Interview Preparation, Job Search, Networking Strategies, New Business Development, Recruitment/Retention, Career Advising, Career Assessment, Full-cycle Recruiting, Permanent Placement, Direct Sourcing, Internet Recruiting, Consultative Selling, Staffing Services, Sales Process, Solution Selling, Contract Negotiation, Temporary Staffing, Career Transitions, Interviewing, Executive Coaching, Creative Strategy, Recruiting, Benefits Negotiation, SDLC, Interviews, Sourcing, Information Technology, Strategy, Leadership, Career Development, Management, Selling, Business Development, Program Management, Career Counseling, Networking, Talent Management, Training, Sales, Temporary Placement
Education
University of San Diego 1985 — 1990
BA, Biology; Chemistry, Psychology minors; Education CLEAR Credential
San Diego State University-California State University 1996 — 2000
MS program, Molecular Biology
Houston ISD June 2013 - Present
HDI of Houston 2008 - Present
Katy ISD February 2004 - June 2013
HDI January 1999 - 2008
Transocean Sedco Forex February 2001 - December 2003
Air Liquide America Corporation January 1995 - February 2001
Pennzoil 1994 - 1995
Skills
Process Improvement, Team Leadership, Customer Service, Leadership, Project Management, Team Building, Strategic Planning, IT Management, Software Documentation, Budgets, Troubleshooting, Call Center, Vendor Management, Change Management, Program Management, Call Centers, Business Analysis, Project Planning, Management, Coaching, Training, Analysis, System Administration, Access, Disaster Recovery, SharePoint, Operations Management, Business Process..., Customer Satisfaction, Security, IT Service Management, Sales, Account Management, Cross-functional Team..., Risk Management, Team Management, Visio, Contract Negotiation, Business Process, Management Consulting, IT Strategy, Data Analysis, Integration, Windows, Salesforce.com, Staff Development, Business Development, Microsoft Office, ITIL, Technical Support
Education
Stephen F. Austin State University 1989 — 1993
Bachelors
Elsik High School 1985 — 1989
Diploma
ERP-One March 2013 - Present
iXtend, Inc March 2010 - February 2013
Caraustar April 1993 - November 2009
Caraustar April 1993 - November 2009
HDI 2003 - 2006
Education
Mercer University 1994 — 1998
Information Systems
Farmingdale State College 1977 — 1981
AAS, Information Systems
Stony Brook University 1977 — 1978
Music
Ward Melville HS
Medasource October 2012 - Present
Wisconsin HIMSS May 2012 - Present
Brooksource February 2006 - September 2012
Brewcity HDI June 2009 - July 2012
HIMSS June 2011 - June 2012
MATC June 2010 - June 2012
HIMSS May 2010 - May 2011
HDI 2009 - 2010
Brooksource/Technical Youth June 2005 - June 2008
Brooksource May 2005 - February 2006
Skills
CPHIMS – Certified..., Technical Recruiting, Account Management, Project Management, Recruiting, Team Leadership, Vendor Management, Information Technology, Training, Business Analysis, Talent Acquisition, CRM, Leadership, Healthcare Information..., Epic Systems, Cerner, McKesson PACS, McKesson STAR, Allscripts, Finance, NextGen, GE Centricity, Meditech, Process Improvement, HIT Staffing, ICD-10, MedAssets, PeopleSoft, Lawson HRIS, SAP, HIT
Education
University of Illinois at Urbana-Champaign - College of Business 2001 — 2005
BA, Marketing
Prudential Financial April 2008 - Present
HDI 2013 - 2013
Golden Technology June 2007 - August 2007
Prudential Financial May 2005 - August 2005
Skills
Lotus Notes, Access, Visio, Business Analysis, MS Project, Analysis, Data Analysis, Requirements Gathering
Education
Pennsylvania State University 2003 — 2007
BS, Information, Sciences & Technology
HDI - UBM TechWeb May 2007 - Present
HDI 2007 - Present
Target Resource Group 2005 - 2007
Government Leasing Company 2006 - 2006
Rose Brooks Center Inc. 2003 - 2004
Colorado Springs Symphony 2001 - 2002
Skills
Market Research, Fundraising, Analytics, Social Media Marketing, Lead Generation, Marketing Strategy, Strategic Planning, Advertising, Product Management, Email Marketing, Marketing, Marketing Communications, Direct Marketing, SEO, CRM, Online Advertising, Salesforce.com, Strategic Partnerships, Marketing Analytics, Management, Integrated Marketing, Strategy, B2B Marketing, Digital Marketing, E-commerce, Product Marketing, Web Analytics, Project Management, Demand Generation
Education
Drury University 1997 — 2001
Bachelors, Business Administration, Minor in Global Studies
Charlotte Country Day School 1992 — 1997
High School Diploma
Genesis HealthCare September 2013 - Present
HDI June 2014 - Present
HDI August 2013 - Present
HDI Philly May 2008 - Present
Ricoh Americas Corporation October 2011 - September 2013
Ricoh Americas Corporation January 2004 - October 2011
HostMySite.com January 2003 - January 2004
United Messaging Inc. September 1999 - January 2004
Skills
ITIL, IT Management, IT Operations, IT Service Management, Incident Management, Technical Support, Team Leadership, Disaster Recovery, Leadership, Vendor Management, Process Improvement, Service Management, Information Technology, Service Delivery, Help Desk Support, Management, IT Strategy, Infrastructure, Training, Project Planning, Integration
Education
DeSales University 2010 — 2013
MBA
Immaculata University 2003 — 2007
BA
EasyVista January 2010 - Present
HDI October 2010 - Present
OPNET Technologies, Inc. August 2008 - January 2010
Optinuity May 2007 - August 2008
Appear Networks July 2006 - May 2007
Visual Networks March 2003 - July 2006
Skills
Business Strategy, New Business Development, Team Leadership, Databases, .NET, Cloud Computing, SaaS, Enterprise Software, ITIL, Solution Selling, IT Service Management, Account Management, Direct Sales, Product Management, Leadership, Pre-sales, Management, Management Consulting, Business Analysis, IT Management, Security, Start-ups, Change Management, Business Intelligence, Project Management, Project Portfolio..., SDLC, Sales Operations, CRM, Integration, Sales Management, Strategy, Outsourcing, Sales, Software Industry, Salesforce.com, Program Management, Professional Services, IT Strategy, Lead Generation, Strategic Partnerships, Business Development, Vendor Management, Mobile Devices, Data Center, Process Improvement, Managed Services, Networking, Marketing, Sales Process
Education
University of Mary Washington 1998 — 2002
B.A.
American InterContinental University 2001 — 2001
International Business
Ridge High School 1994 — 1998
MedStudy August 2012 - Present
HDI December 2011 - February 2012
Freelance Copy Editor 2005 - 2012
Toyota Motor Sales 1998 - 2005
LOIS/EJL 1989 - 1998
EJL Advertising 1989 - 1998
Skills
Copywriting, Proofreading, Editing, Editorial, Advertising, Press Releases, Web Content, Copy Editing, Creative Writing, Newsletters, Publishing, Brochures, Social Media Marketing, Marketing Copy, Storytelling, Blogging, Email Marketing, Feature Articles, Writing, Fact-checking, Web Editing, Rewriting, Content Writing, Content Strategy, New Media, Mac, Journalism, Marketing, Microsoft Office, Grammar, Non-fiction, Fiction, AP Style, Manuals, Technical Writing, Freelance Writing, Headline Writing, Editors, Website Copy, Spelling, White Papers, Content Management, Writing Skills, Content Creation, Advertising Copy, Web Content Management, Marketing Materials, Interviews, WordPress, Video
Education
University of Southern California 1980 — 1981
Cinema
Sarah Lawrence College 1978 — 1980
Theater, Music
Infinite Computer Solutions June 2014 - Present
Think HDI 2007 - Present
HDI May 2001 - Present
Radio Surfers March 2000 - Present
HDI 1997 - Present
Nationwide Insurance October 2010 - May 2014
Dedicated Technologies Inc. October 2007 - October 2010
HDI June 2006 - June 2007
Greg Hines/OSUMC 2005 - 2007
The Ohio State University Medical Center 2005 - 2007
Skills
ITIL, Customer Relations, Process Improvement, Troubleshooting, Team Leadership, Team Building, Customer Service, Knowledge Management, Change Management, Problem Solving, Customer Satisfaction, Public Speaking, IT Service Management, Incident Management, Service Desk, Leadership, Program Management, Team Management, Training, System Administration, Management, Problem Management, Project Management, Business Process..., IT Management, Account Management, Software Documentation, Cross-functional Team..., CRM, Kepner-Tregoe, Call Centers, Technical Support, Business Analysis, IT Operations, IT Strategy, SDLC, Integration, Visio, SharePoint, Information Technology
Education
The Ohio State University 1978 — 1983
Bachelor of Fine Arts (BFA), Musical Theatre
Vincent Lighting Systems February 2000 - Present
HDI 1990 - 2000
Skills
Live Events, Corporate Events, Lighting Design, Theatre, Weddings, Entertainment, Special Event, Outlook, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Production Managment, Lighting Control
Education
Baldwin Wallace University 2008 — 2010
Not yet, Teaching Liscence
Cleveland State University 2005 — 2008
B.A., History
HCA July 2015 - Present
Robert Half International September 2012 - July 2015
RE/MAX World Headquarters December 2010 - September 2012
Modis September 2009 - December 2010
CSIA 2007 - 2010
Robert Half International September 2007 - September 2009
HDI 2007 - 2009
Victoria's Secret January 2002 - August 2007
Skills
Technical Recruiting, Corporate Recruiting, Business Consulting, Business Profitability, Talent Acquisition, Public Speaking, Recruiting
Education
University of Denver 1995 — 1999
BA, Sociology and French
HDI 2006 - Present
IT Certification Council January 2013 - Present
ICMI September 2008 - March 2009
ThinkService, Inc, dba HDI August 2006 - February 2008
IHS Support Solutions June 2003 - August 2006
Joslin & Asssociates Inc July 2001 - August 2006
ServiceWare January 2001 - July 2001
ServiceWare January 2000 - January 2001
ServiceWare September 1996 - January 2000
Westinghouse / Eaton Cutler-Hammer 1992 - 1996
Skills
Leadership, Strategy, Knowledge Management, ITIL, IT Service Management, Service Management, Change Management, Team Leadership, Strategic Planning, Program Management, Management, Training, Customer Service, Team Building, Analysis, Process Improvement, Project Management, Call Center, Technical Support, Business Development, Integration, Budgets, Product Management, Information Technology, Help Desk Support, Call Centers, Contact Centers, Sales, Vendor Management, Service Delivery, Problem Solving, IT Management, Incident Management, Business Analysis, Consulting, Operations Management, Account Management, System Administration, Troubleshooting, Business Process..., Customer Satisfaction, Team Management, Coaching, Quality Assurance, Product Development, Customer Relations, Budgeting
Education
Indiana University of Pennsylvania 1981 — 1985
BS, Computer Science
HDI January 2012 - Present
CareCore National 2008 - 2010
Colorado, El Paso County Clerk & Recorder August 2006 - June 2008
Colorado, Secretary of State August 2005 - August 2006
Colorado College June 2002 - August 2005
USAF April 1998 - July 2001
Skills
Instructor-led Training, Instructional Design, E-Learning, Help Desk Support, Captivate, Technical Writing, Learning Management..., Needs Analysis, Software Documentation, SharePoint, Blended Learning, Learning Management, Technical Training, Education Software
Education
Central Michigan University 1996 — 1999
MS, Administration - Information Resources Mgt
Central Michigan University 1996 — 1999
MS, Administration - Human Resources
Embry-Riddle Aeronautical University 1990 — 1995
BS, Aviation Management/Professional Aeronautics
Bytes of Creativity January 2013 - Present
Code Koalas March 2015 - May 2015
IBM March 2010 - February 2014
IBM 2004 - 2010
IBM 2003 - 2004
HDI 2002 - 2003
Intel Corporation 2002 - 2002
Agilent Technologies 2000 - 2002
Hewlett-Packard 1989 - 2000
Skills
Program Management, Information Technology, Cloud Computing, Project Management, Data Center, Integration, Linux, Process Improvement, Leadership, Security, Operating Systems, Servers, Windows, Databases, IT Management, ITIL, IT Service Management, Enterprise Architecture, Team Leadership, Shell Scripting, Service Delivery, System Administration, Troubleshooting, Windows Server, Infrastructure, SQL, Hardware, IT Strategy, Requirements Analysis, Disaster Recovery, Technical Support, Analysis, Testing, Vendor Management, Enterprise Software, IT Operations, System Deployment, Web Development, Business Process, Solution Architecture, Business Analysis, Linux System..., Front-End Web..., Web Design, WordPress Web..., IT Security Analyst, CSS, JavaScript, jQuery, Adobe Creative Cloud
Education
University of Phoenix 2000 — 2003
Bachelors of Science, Information Technology
University of Central Missouri
Professional Development Program Modern Programming, Front-End Web Development, Web Design & WordPress Development
Cohen Ruiz, P.A. June 2013 - Present
Florida Overseas Resource Center, LLC September 2012 - May 2013
Ver Ploeg & Lumpkin February 2011 - May 2012
Morgan, Lewis & Bockius LLP October 2009 - February 2011
Ryder System, Inc. March 2008 - October 2009
HDI 2008 - 2009
University of Miami School of Law 1994 - 2008
Microsoft Corporation 2001 - 2002
AmeriServe USA LLC 1997 - 2000
Aspen Systems Corporation / Wolters Kluwer 1991 - 1994
Skills
Research, Legal Research, Business Analysis, Business Process, Technical Writing, Technical Training, SQL, Westlaw, Data Analysis, Discovery, Litigation, Commercial Litigation, Litigation Support, Trial Preparation, Documentation, Document Management, Technical Documentation, Software Documentation, Document Review, Coding Standards, Information Architecture, HTML, CaseLogistix, Trials, Adobe Acrobat, Records Management, Legal Writing, Intellectual Property, Computer Forensics, Databases, IPRO, Relativity, Civil Litigation, Legal Assistance, Knowledge Management, EDRMS, Corporate Law, ESI, Legal Compliance, Biomarker Discovery
Education
University of Miami
Certificate, Telecommunications Management
University of Miami
Master of Science, Computer Information Systems, 3.6/4.0
University of Miami
BGS, Computer Information Systems, 3.3/4.0
Long Island University, Brooklyn Campus
Paralegal Certificate, Litigation, Legal Research
The Bronx High School of Science
Regents endorsed Diploma, Mathematics, Physics, Chemistry, Biology
San Francisco HDI May 2010 - Present
Santa Rosa Junior College April 2009 - Present
Exchange Bank January 1993 - Present
HDI May 2009 - June 2011
San Francisco Chapter HDI August 2009 - May 2010
San Francisco Chapter of HDI August 2004 - August 2009
Rebuilding Together Rohnert Park 1999 - 2003
Security Pacific Bank September 1988 - December 1992
Skills
Mentoring, Customer Service, IT Service Management, Team Building, Customer Relations, Problem Solving, Coaching, Public Speaking, Word, Troubleshooting, Team Leadership, Voice Acting, Social Media Outreach, Service Delivery, Management, Microsoft Word, Help Desk Support, Process Improvement, Strategic Planning, Training, Operations Management, Change Management, ITIL, Project Management, Business Analysis, IT Management, CRM, Software Documentation, Technical Support, Networking, Information Technology, Program Management, Security, Service Desk, Vendor Management, Analysis, System Administration
Education
Fullerton College 1985 — 1987
Business Administration
Santa Rosa Jr College 1982 — 1984
Business Administration
HDI
HDI Analyst Certification, IT Service & Support
Western Independent Bankers
Western Independent Bankers
Bridge Technical Talent April 2011 - Present
HDI August 2011 - March 2014
Robert Half Technology November 2008 - March 2011
HiWired May 2007 - November 2008
CompUSA September 2005 - May 2007
Skills
Technical Recruiting, Staff Augmentation, Staffing Services, Applicant Tracking..., Internet Recruiting, Staffing Industry, Creative Sourcing, Full-cycle Recruiting, Talent Acquisition, Recruiting, Contract Recruitment, Sourcing, Screening, Permanent Placement, Resume Writing, Technical Support, Screening Resumes, Temporary Staffing, IT Recruitment, Account Management, Networking, Project Managers, Industrial Sector, Interviews, Human Resources, SDLC, Training, Troubleshooting, Leadership, Social Networking, Temporary Placement, Program Management, Cold Calling, Management, Vendor Management, Consulting, Employee Benefits, Information Technology, Benefits Negotiation, Talent Management, System Administration, XP, Databases, Start-ups, Business Analysis, Executive Search, College Recruiting, Sales, Onboarding, Professional Services
Education
Community College of Rhode Island 2006 — 2009
A.A.S., Computer and Networking Technology
Computer Technology 3 2005 — 2006
Certificate, Computer Repair
Cisco Networking Academy 2003 — 2005
Certificate, Cisco Networking
Robert Half Technology December 2013 - Present
Robert Half Technology May 2010 - Present
HDI 2010 - 2012
TSC 2005 - 2007
Skills
Technical Recruiting, Screening Resumes, Screening, Human Resources, College Recruiting, Resume Writing, Onboarding, Professional Services, IT Solutions, IT Recruitment, Recruitment Advertising, Interviews, Training, Building Relationships, Data Center, HRIS, Job Coaching, Employee Benefits, Employee Relations, Leadership, Resource Management, Hiring, Consulting, Technical Support, Employer Branding, Project Management, CRM, Management, SDLC, Talent Management, Integration, Network Security, Employee Training, Team Leadership, SharePoint
Education
University of Minnesota-Twin Cities
The Creative Group August 2015 - Present
Robert Half Technology May 2014 - Present
IAMCP March 2015 - Present
HDI October 2014 - Present
Shore Thing Marketing, Inc. December 2013 - May 2014
Brinker International 2010 - 2014
Skills
Recruiting, Leadership, Customer Service, Training, Leadership Development, Staff Augmentation, Team Leadership, Staffing Services, Bartending, Restaurant Management, Employee Training, Public Speaking, Talent Acquisition, Customer Satisfaction, Time Management, Social Media, Sales, Management, Project Management, Vendor Management, Event Planning, Social Networking, Marketing, Integration, Information Technology, Business Development, New Business Development, Networking, Team Building, Temporary Placement, Strategy
Education
Rutgers, The State University of New Jersey-New Brunswick 2008 — 2012
Bachelor of Arts (BA), Organizational Communication
LegalShield September 2012 - Present
Toastmasters International July 2015 - Present
Toastmasters: Eloquent Entrepreneur’s - Club 4109334 October 2014 - Present
Denver's - Women in Technology August 2014 - Present
HDI August 2012 - Present
Sun Office Solutions February 2014 - Present
Arapahoe County October 2014 - November 2014
HDI September 2008 - April 2012
Allegient Systems December 2001 - August 2011
Bottomline Technologies 2011 - 2011
Skills
Public Speaking, Leadership, Training, Technical Support, Software Documentation, Social Networking, Testing, Networking, Photography, Quality Assurance, Program Management, Information Technology, Service Desk, Entrepreneurship, CRM, SharePoint, Salesforce.com, System Administration, Management, SaaS, Event Planning, Disaster Recovery, ITIL v3 Foundations..., Microsoft Project, SDLC, MS Project, Cloud Computing, Analysis, Database Administration, Data Warehousing, Windows 7, Problem Management, IT Service Management, XP, VMware, Presentations, Access, Microsoft SQL Server, Databases
Education
State University of New York Empire State College 2008 — 2011
BS, Business, Management and Economics, Concentration in Information Systems, 4.0
Buffalo State College 1987 — 1989
Information Systems Management
Sullivan County Community College 1984 — 1987
AAS, Data Processing
LeaderQuest
Prominent Properties Sotheby's International Realty May 2008 - Present
HDI January 2004 - February 2007
Organization for Economic Cooperation and Development (OECD) - Paris, France November 2000 - August 2001
International Studies Abroad September 1998 - September 2000
Skills
Relocation, Negotiation, Real Estate, Marketing, New Construction Homes, Luxury Homes, Real Estate Investment, International Real..., Real Estate Finance, First Time Home Buyers, Single Family Homes, Rental Properties, Investment Properties, Income Properties, Foreclosure Prevention, Home Staging, Property Marketing, Real Estate Transactions, Social Media Marketing, Corporate Social..., Entrepreneurial..., Professional Networking, Online Marketing, Constant Contact, Historic Homes, Blogging, Community Outreach, Community Engagement, Community Service, Community Involvement, Referrals, New Home Sales, Listings, Sellers, Land, Buyer Representation, Condos, Short Sales, Selling, Residential, Luxury, Investors, First Time Buyers, Online Advertising, Technology, Networking, Leadership, Management
Education
American Graduate School of International Relations and Diplomacy 2003 — 2005
M.A.
The University of Texas at Austin 1994 — 1998
B.A.
Universidad de Granada 1997 — 1997
Certificate in Advanced Spanish
Energy Central August 2014 - Present
Cherwell Software April 2013 - January 2014
Redwood Collaborative Media October 2009 - March 2013
HDI January 2001 - October 2009
Skills
Call Center, Project Management, Customer Service, Training, Social Networking, Continuous Improvement, Metrics, Call Centers
Education
University of Northern Colorado 1996 — 1999
BS, Dietetics, Minor in Psychology
Freelance July 2009 - Present
Spike Sales, LLC June 2011 - August 2011
MTC January 2000 - June 2008
HDI September 1998 - June 2000
Skills
Fiction, Non-fiction, Novels, Short Stories, Fiction Writing, Freelance Writing, Creative Writing, Copy Editing, Proofreading, Editing, Books, Ghostwriting, Journalism, Published Author, Web Content, Video Production, Animation, 3D graphics, Print, Web Design, Illustration, Character Designs, Digital Sculpting, Photography, Photoshop, After Effects, Graphic Design, Video, Zbrush, Image Editing, Multimedia, Illustrator, InDesign, ZBrush
Education
Penn State University
HDI January 2007 - Present
Colorado Springs School District 11 August 2004 - January 2007
Skills
Help Desk Support, IT Service Management, Service Desk, Project Management, Survey Design, Survey Research, Data Analysis, Research, Research Design, Writing, Team Leadership, Software Documentation, Customer Service, Change Management, ITIL, Team Building, Process Improvement, Knowledge Management, Vendor Management, Call Centers, Technical Support, Management, Analysis, Service Delivery, Leadership, System Administration, Visio, Incident Management, Information Technology, SharePoint, Business Process...
Education
University of Colorado Colorado Springs 2002 — 2004
MA, Experimental Psychology (Research and statistics within the field of Psychology)
Sam Houston State University 1999 — 2001
BS, Psychology
Naylor Association Solutions (Naylor, LLC) November 2012 - Present
HDI June 2011 - November 2012
Toolbox.com May 2010 - June 2011
Penton Media January 2008 - May 2010
Penton Media May 2004 - December 2007
Reed Business May 2001 - May 2004
Skills
Sales, Lead Generation, Custom Content..., Custom Content Creation, International Sales, Publishing, Custom Publishing, Online Advertising, Print Ads, Training, Sales Management, Virtual Events, Events, Newsletters, Direct Sales, Sales Presentations, B2C, B2B, Customer Retention, Customer Acquisition, Publishing Technology, Phone Skills, Digital Media, Digital Media Services, Salesforce.com, Email Marketing, Advertising Sales, Digital Marketing, Integrated Marketing, Strategic Partnerships, Social Media Marketing, Content Development, Marketing, Management, SEO, Content Strategy, Demand Generation, Strategy, Sales Process, Marketing Communications, Marketing Strategy, Online Marketing
Education
Michigan State University 1990 — 1994
Bachelor of Arts, Communications
IBM August 2013 - Present
IBM April 2011 - July 2013
HDI August 2008 - July 2013
AC Enterprises June 2008 - March 2011
SEC/Lockheed Martin March 2010 - March 2010
CA Agricultural Leadership Foundation August 2006 - May 2007
Security Contractors Services January 2005 - July 2006
AgraQuest, Inc. June 2003 - September 2004
Decision Systems September 1997 - December 2001
Skills
Windows Server, Networking, Active Directory, Desktop Administration, Server Administration, Process Improvement, Microsoft Exchange, System Administration, Web Design, Servers, Troubleshooting, Technical Support, Access, Quality Assurance, XP, Help Desk Support, Windows, Databases, Security, Windows 7, Computer Hardware, Group Policy, Laptops, Information Technology, Printers, SQL, Operating Systems
Education
ITT Technical Institute 2007 — 2009
Bachelor of Science, Information Systems Security
Foothill College 1997 — 2005
Associate of Science, Computer Software Development
Foothill College 1997 — 2005
Associate of Arts, Accounting
Bank of North Carolina May 2015 - Present
Bankers Trust March 2011 - May 2015
HDI 2011 - 2015
Robert Half Technology July 2009 - March 2011
Locknet August 2007 - July 2009
Nationwide Insurance February 2006 - August 2007
Iowa Army National Guard March 2003 - May 2004
Prairie iNet September 2000 - January 2002
Skills
ITIL v3 Foundations...
Education
Simpson College 2002 — 2005
BA
Des Moines Area Community College
AS
HDI September 2013 - December 2014
Lawton First Assembly February 2012 - September 2012
Summit Church June 2009 - December 2011
Skills
Interpersonal..., Time Management, Organizational..., Microsoft Office, Office Administration, Microsoft Word, PowerPoint, Outlook, Teamwork
Education
University of Central Florida 2005 — 2007
Elementary Education, Elementary Education and Teaching
Fareway Stores, Inc. January 2015 - Present
Fareway Stores Inc. May 2012 - Present
HDI October 2007 - October 2012
CoreLogic February 2009 - January 2012
Farm Bureau Financial Services May 2006 - January 2009
ADP October 1998 - February 2006
Principal Financial Group May 1994 - August 1998
Digital Equipment Corporation February 1981 - October 1990
Skills
Microsoft Office, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Budgets, Strategic Planning, VMware, System Deployment, Access, Team Leadership, Networking, System Administration, Windows 7, SharePoint, Printers, Help Desk Support, Active Directory, Management, Leadership
Education
Lindenwood University 1988 — 1992
Bachelor's degree, Business Administration and Management, General
Indian Hills Community College 1976 — 1978
Associate of Arts and Sciences (AAS), Aviation Maintenance
GoTo Marketers April 2014 - Present
The Channel Company April 2014 - December 2014
HDI 2011 - April 2014
HDI March 2010 - January 2011
HDI September 2009 - March 2010
Internet Honey July 2007 - July 2009
Internet Honey 2007 - 2009
Ceridian January 2002 - April 2006
Recruiting Solutions International, Inc. January 2002 - April 2004
Auto-trol Technology Corporation October 2000 - December 2001
Skills
Strategic Planning, Customer Relations, Writing, Marketing Communications, Lead Generation, Mobile Marketing, Email Marketing, Marketing Strategy, Online Advertising, Social Media Marketing, CRM, Digital Marketing, Online Marketing, Editing, Advertising, Social Networking, Customer Service, New Business Development, Team Leadership, Enterprise Software, Leadership, Marketing, Product Marketing, Direct Mail, Management, Team Building, Social Media, Strategy, Integrated Marketing, Press Releases, Project Management, Training, Newsletters, SaaS, Dreamweaver, Salesforce.com, SEO, Budgets, Recruiting, Trade Shows, Web Analytics, Public Relations, Strategic Partnerships, Account Management, Direct Marketing, Program Management, Sales, Market Planning, B2B
Education
Metropolitan State University of Denver 1993 — 1999
BA, English
Metropolitan State University of Denver
Bachelor of Arts (B.A.), English Language and Literature, General
Ruan Transportation Management Systems April 2014 - Present
HDI 2007 - 2015
Principal Financial Group December 2004 - December 2013
MCI April 1989 - September 2004
Skills
Leadership, Vendor Management, ITIL v3 Foundations..., IT Service Management, Incident Management, Service Desk, Account Management, IT Management, Relationship Management, Disaster Recovery, Call Centers, Knowledge Management, Team Leadership, SharePoint, Infrastructure, Call Center, Help Desk Support, Customer Service, Change Management, Management, Information Technology, Process Improvement
Education
Simpson College 1994 — 2000
Business MGT.
University of Iowa 1975 — 1976
General Studies
Roosevelt High School
SolarCity April 2015 - Present
HDI April 2013 - Present
Robert Half Technology April 2013 - February 2015
ITT Technical Institute January 2012 - April 2013
YMCA April 2011 - January 2012
Vocational & Psychological Services January 2008 - April 2009
City of Deerfield Beach, Florida March 2008 - December 2008
City of Hollywood, Florida January 2006 - March 2008
Florida Atlantic University January 2004 - January 2006
The Club at Boca Pointe January 2001 - January 2005
Skills
Fundraising, Event Planning, Public Speaking, Student Affairs, Social Media, Staff Development, Community Outreach, Training, Non-profits, Customer Service, Program Development, Sponsorship, Sales, Management, Corporate Branding, Marketing, Networking, Leadership
Education
Florida Atlantic University
Master’s Degree, Higher Education/Leadership
Slippery Rock University of Pennsylvania
Bachelor of Science (BS), Health and Physical Education/Fitness
Walbro March 2014 - Present
HDI August 2013 - January 2014
Millington Schools July 2010 - July 2012
Durakon Industries May 1994 - July 2009
Skills
Switches, Manufacturing, Networking, TCP/IP, Troubleshooting, Routers, Network Administration, Cisco Technologies, Computer Hardware, Cisco IOS, Cisco Routers, CCNA, Microsoft Excel, Time Management, Computer Repair, LAN/WAN, Network Cabling, Microsoft Windows..., Microsoft Servers, MCSA, MCSE, UNIX/Linux Operating..., Microsoft Office..., Incident Response and..., Network Security, Computer Forensics, End User Support, Database design, Web Page Applications, Professional Writing, Presentation Techniques, Professional Ethics, Diversity in Society, Management Foundations, Project Management, Environmental Studies, Inventory Control, Customer-focused Service, Analytical Skills, Organized, Adaptible and Flexible
Education
Davenport University 2010 — 2013
Bachelor of Science (BS), Computer Networking Technology, 3.42
HDI August 2014 - Present
HDI March 2014 - July 2014
Small Businet January 2001 - March 2014
Duramed Pharmaceuticals March 1993 - March 2001
Skills
Strategic Planning, Entertainment, Microsoft Office, Web Design, Event Management, MySQL, Windows, Karaoke, Marketing Strategy, Social Media, Singing, Microsoft Excel, Web Development, Account Management, Social Media Marketing, Public Relations, PowerPoint, Public Speaking, Team Leadership, Sales Management, Video, Team Building, Budgets, Negotiation, Customer Service, Management, Project Management, Social Networking, New Business Development, Marketing Communications, Event Planning, Small Business, Music, Business Development, Leadership, Marketing, Advertising, Contract Negotiation, Sales, Fundraising, HTML, Photoshop, Online Marketing, Online Advertising, Training, Business Planning, Microsoft Word, Start-ups, Entrepreneurship, Market Research
Education
University of Phoenix 2004 — 2007
BS, Information Systems
University of Kentucky June 2011 - Present
HDI January 2013 - May 2013
HDI April 2010 - December 2011
University of Kentucky January 2010 - June 2011
University Of Kentucky HealthCare June 1998 - February 2010
Bluegrass HIMSS Board of Directors 2006 - 2009
University of Kentucky July 1998 - June 2001
Central Motor Wheel of America June 1989 - June 1998
Skills
ITIL, ITSM, LEAN, Customer Service, Problem Solving, Operations Management, Troubleshooting, Service Management, Service Delivery, Process Improvement, Change Management, Process Engineering, Customer Relations, Mentoring, Coaching, IT Management, Knowledge Management, Public Speaking, IT Service Management, Teamwork, Leadership, Project Management, Networking, System Administration, Team Leadership, Strategy, Management, Technical Support, Business Process..., Security, Telecommunications, Information Technology, Incident Management, Integration, Business Analysis, Business Process, Analysis, Data Analysis, Disaster Recovery, Help Desk Support, Software Documentation, Strategic Planning, Call Centers, Training, Cross-functional Team..., PMP, Visio, SharePoint, IT Strategy, CRM
Education
Eastern Kentucky University 1988 — 1990
BA, Computer Info Systems
Alice Lloyd College 1983 — 1988
BA, Business Administration
Avion Pharmaceuticals January 2015 - Present
Archstone Camarge June 2012 - November 2014
Equity Residential February 2011 - November 2014
Archstone October 2012 - March 2013
Archstone 101 West End February 2011 - June 2012
Rose & Womble Realty September 2009 - October 2010
Rose & Womble Realty - Resale July 2008 - October 2010
ABS Technology Architects January 2007 - April 2008
HDI October 2007 - 2008
Lafarge Aluminates - Kerneos April 2006 - January 2007
Skills
Sales, Contract Negotiation, Selling, Real Estate, Marketing, Marketing Strategy, Sellers, Relocation, Business Development, Budgets, Management, Social Networking, Single Family Homes, Customer Service, Negotiation, New Business Development, Sales Management, Microsoft Office, Social Media, Microsoft Excel, Account Management, New Home Sales, MRI Software, LRO, Vendor Management, Buyer Representation, PowerPoint, Short Sales, First Time Home Buyers, Event Management, Coaching, Social Media Marketing, Real Estate Transactions, Rentals, Luxury, Property Management, Apartments, Leases, Process Improvement, Team Building, Leadership, Buyers, Training, Foreclosures, Strategic Planning, Asset Management
Education
New York Real Estate Institute 2011 — 2011
Real Estate Sales
Alpha College Of Real Estate 2008 — 2008
Realator, Principals of Reality
Rose & Womble Realty College of Success 2008 — 2008
B.A., Theatre & Dance
James Madison University 2001 — 2006
Bachelor of Arts, Theater & Dance
Northcraft Analytics January 2011 - Present
itSMF USA January 2014 - January 2015
HDI January 2014 - January 2015
CA Technologies January 2010 - January 2011
IT Prophets, LLC January 2006 - December 2009
BMC Software November 2002 - January 2006
Peregrine Systems August 2001 - November 2002
Remedy Corporation March 1999 - August 2001
Automatic Data Processing April 1998 - March 1999
Oracle Corporation June 1996 - April 1998
Skills
IT Service Management, ITIL, SaaS, Business Intelligence
Education
University of Georgia - Terry College of Business 1992 — 1996
Bachelor of Business Administration
Robert Half Technology July 2011 - Present
HDI March 2013 - April 2014
Robert Half July 2008 - July 2011
Robert Half 2008 - August 2010
Education
Creighton University 2004 — 2008
BA in Political Science, Political Science, Law
Amazon March 2015 - Present
eBay Inc August 2014 - February 2015
Stanford Children's Health Lucile Packard Children's Hospital Stanford March 2014 - June 2014
The North Highland Company March 2013 - March 2014
The Berry Company May 2011 - March 2013
Innerlink, Inc July 2008 - May 2011
Compassion International July 2007 - June 2008
CIBER March 2006 - June 2007
HDI June 2006 - May 2007
Skills
Instructional Design, Staff Development, E-Learning, Training, Public Speaking, Leadership Development, Project Management, Learning Management..., Instructor-led Training, Blended Learning, Curriculum Development, Needs Analysis, Captivate, Team Building, Leadership, Management, Performance Management, Employee Training, Coaching, Learning Management, Sales, Adult Education, Strategy, Team Leadership, Consulting, Program Management, Process Improvement, Training Delivery
Education
Northern Illinois University 1990 — 1995
B.S, Special Education
Bradley University 1989 — 1990
Carmichael Training Systems May 2008 - Present
HDI May 2006 - May 2008
FrontRange Solutions 1999 - 2006
Skills
Budgeting, Customer Service, Process Improvement, Accounting, Customer Relations, Budgets, Accounts Receivable, Financial Reporting, Accounts Payable, Leadership, Outlook, Payroll, General Ledger, Microsoft Excel, Management
Education
Regis University 2002 — 2005
BS, Accounting
Compassion International December 2014 - Present
Compassion International February 2013 - December 2014
Redwood Collaborative Media October 2009 - February 2013
HDI 2001 - 2009
Cornerstone Programs 1996 - 2000
Skills
ITIL, IT Service Management, IT Management, IT Strategy, Incident Management, Service Delivery, IT Operations, Service Desk, Vendor Management, Disaster Recovery, Troubleshooting, Call Centers, Technical Support, Information Technology, SharePoint, Data Center, Service Management, Help Desk Support, System Administration, System Deployment
Education
University of Northern Colorado 1991 — 1995
Information Technology Institute
Liberty Mutual Insurance May 2014 - Present
Capgemini December 2013 - April 2014
Franciscan Alliance Information Services March 2011 - December 2013
Franciscan Alliance - formerly Alverno Information Services November 2010 - March 2011
Alverno Information Services January 2003 - January 2011
ICOC 1985 - 2011
HDI 2003 - 2010
Alverno Information Services October 1998 - December 2002
Locke Reynolds December 1993 - September 1998
Marion County ISA September 1988 - December 1993
Skills
Data Analysis, Team Building, Software Documentation, Change Management, Process Improvement, Healthcare Information..., Security, Project Management, Access, Vendor Management, Six Sigma, SharePoint, Troubleshooting, Visio, Healthcare, Help Desk Support, HIPAA, Customer Service, Business Analysis, Strategic Planning, Coaching, ITIL, Disaster Recovery, Outstanding leadership, Team Leadership, Mentoring, Project Planning, Incident Management, Analysis, Management, Community Outreach, Leadership, Continuous Improvement, Training, Program Management, Business Process..., Lean Management, Kaizen, Data Center, IT Service Management, Team Management, Testing, Databases, Servers, System Administration, Integration, Windows, IT Management, PMP
Education
Purdue University 1979 — 1983
BS, Electronics Technology
HDI Training
HDI February 2014 - Present
Fournelle electrique December 2012 - February 2014
Allstate Insurance August 2010 - December 2012
The zone entertainment April 2005 - December 2007
Skills
Business Development, Team Leadership, Project Planning, Microsoft Office, Business Strategy, Budgets, Business Planning, Teamwork, Business Analysis, Public Speaking, Microsoft Excel, Engineering, ERP, Risk Management, Forecasting, Executive Coaching, Business Coaching, Project Management, Strategy, Leadership, Strategic Planning, Analysis
Education
Université du Québec à Montréal 2008 — 2010
MBA, Project management
American University of Sharjah 2001 — 2006
Bachelor, Electrical engineering
CCA - Certified Coach Alliance
Certified Executive Coach, Business and Executive coaching
Windstream Hosted Solutions April 2015 - Present
HDI September 2014 - Present
Robert Half Technology January 2014 - April 2015
ASG Security October 2013 - January 2014
Gildan June 2012 - August 2013
Capitol Credit Company of Wilmington May 2010 - February 2011
Skills
Production Planning, Negotiation, Operations Management, Forecasting, Manufacturing, Inventory Management, Sourcing, Supply Chain, Supply Chain Management, Logistics, Customer Service, Management, Leadership, Sales, Integration, Microsoft Excel, Microsoft Office, Information Technology, Networking
Education
University of North Carolina at Wilmington 2008 — 2012
Bachelor of Science (B.S.), Marketing
Hochschule Bremen - University of Applied Sciences 2011 — 2011
Study Abroad Program, International Business
Televerde July 2015 - Present
Definitive Results, LLC March 2015 - May 2015
Canon Information & Imaging Solutions November 2012 - February 2015
Bluewolf April 2012 - November 2012
2-10 Home Buyers Warranty September 2011 - March 2012
HDI December 2010 - September 2011
Richmond American Homes March 2007 - December 2010
Skills
Email Marketing, Salesforce.com, Marketing Automation, CRM, Demand Generation, Eloqua, Interactive Marketing, ExactTarget, Integrated Marketing, Database Marketing, Social Media, Lead Generation, Marketing Strategy, SaaS, CSS, Adobe Creative Suite, Blue Hornet, Sales, Strategy, Cloud Computing, Marketing, JavaScript, HTML, Marketo, Management, Microsoft CRM, Professional Services, CRM Integration, Lead Scoring, SMS, Digital Marketing, Consulting, Account Management, Social Media Marketing, Project Management, Integration
Education
Northern Arizona University 2000 — 2005
Bachelor of Science (B.S.), Advertising
L.L.Bean July 2012 - Present
HDI July 2013 - Present
HDI December 2011 - January 2013
L.L.Bean May 2009 - July 2012
L.L.Bean 2006 - May 2010
L.L.Bean September 2004 - 2006
Warner Music Group January 2002 - June 2004
Intratek 1999 - 2000
BP Amoco 1997 - 1999
BP Amoco 1997 - 1999
Skills
Vendor Management, IT Management, ITIL, Process Improvement, Project Management, Team Leadership, Change Management, Business Analysis, Team Building, Program Management, Troubleshooting, Leadership, Business Relationship..., Technical Support, SDLC, Management, Networking, Servers, Outsourcing, Information Technology, Operating Systems, Hardware, Analysis, Help Desk Support, IT Strategy, IT Operations, IT Service Management, Visio, Strategy, Integration, Software Documentation, Disaster Recovery, System Administration, Infrastructure, Business Process..., CRM, Customer Service
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2001 — 2003
MBA
Bryant University 1991 — 1995
b.s., Computer Science
Scituate High School 1988 — 1991
Boston College January 2007 - Present
HDI 2012 - 2014
Harvard Law School November 1998 - December 2006
General Cinema 1997 - 1998
Skills
Higher Education, Staff Development, Student Development, Microsoft Office, Higher Education..., Public Speaking, Non-profits, Project Management, Troubleshooting, Problem Solving, ITIL Certified, Help Desk Support, Help Desk Institute, Customer Support, Customer Satisfaction, Customer Experience, Situational Leadership
Education
Boston College 2011 — 2014
MA, Higher Education
Harvard University 2000 — 2004
Administration and Management
State University of New York College at Fredonia 1991 — 1995
Bachelor of Arts (BA), Psychology
Sandy Creek Central School 1987 — 1991
Hobart and William Smith Colleges June 2005 - Present
HDI WCNY 2011 - Present
SIGUCCS 2014 Conference July 2013 - November 2014
HDI June 2012 - June 2014
HDI 2006 - 2011
Eastman Kodak Company January 2000 - June 2005
University of Rochester 1995 - December 1999
Buffalo State College 1993 - 1995
Cheektowaga Times 1988 - 1992
Skills
Team Building, Customer Service, IT Management, Program Management, Process Improvement, Team Leadership, ITIL, Leadership, Higher Education, Project Management, Vendor Management, IT Service Management, Change Management, Information Technology, New Media, Software Documentation, Technical Support, Troubleshooting, Management, Public Speaking, Training, IT Strategy, Security
Education
State University of New York College at Buffalo 1991 — 1995
BA, Journalism
William E. Simon School of Business
MBA
Cox Target Media March 1997 - Present
HDI 2003 - April 2010
HDI 2004 - 2006
Skills
ITIL, Service Desk, IT Management, Process Improvement, Incident Management, Troubleshooting, Team Leadership, IT Service Management, Help Desk Support, Change Management, Call Centers, Training, Technical Support, Software Documentation, Vendor Management, Management
Education
St. Petersburg College 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Management & Organizational Leadership
St. Petersburg College 2012 — 2014
Associate of Science (A.S.), Technology Management
EXIN 2006 — 2006
ITIL Foundations
HDI 2003 — 2005
Kent State University 1991 — 1992
The University of Akron 1989 — 1991
HDI 1991 - 1996
Skills
Research, Strategic Planning, Organizational..., Teaching, Program Development, Budgets, Nonprofits, Fundraising, Microsoft Office, Public Speaking, Event Planning, Staff Development, Program Management, Team Building, Public Relations
Education
Yale University School of Medicine 1984 — 1986
Union College 1979 — 1983
BS, Psychology
Raytheon March 2008 - Present
BlueFolder, Inc. June 2006 - March 2008
HDI 2005 - 2006
The Coleman Company 2002 - 2004
Soft-Tek 1999 - 2001
Skills
Marketing Communications, Six Sigma, PowerPoint, Public Relations, Event Management, Product Management, DoD, Technical Writing, Cross-functional Team..., Process Improvement, Strategic Planning, Proposal Writing, Training, Program Management, Marketing, Testing, Analysis
Education
Baker University 2001 — 2002
MBA, Business
Creighton University 1994 — 1998
Bishop Carroll 1990 — 1994
Cox Communications August 2013 - Present
The Walking Tourists May 2012 - Present
Cox Communications December 2011 - August 2013
American Express Business Travel February 2010 - December 2011
HDI June 2006 - February 2010
Hayneedle September 2009 - December 2009
Carlson Hotels March 2008 - August 2009
Carlson Hospitality Worldwide November 1995 - August 2009
Carlson Hospitality Worldwide February 2007 - March 2008
Carlson Hospitality Worldwide December 2002 - February 2007
Skills
Technical Support, Coaching, ITIL, Business Analysis, Training, Certified Travel..., Troubleshooting, Sales, Communication Skills, GDS systems, Customer Service, Leadership, Time Management, Hotels, Management, Call Centers, Team Building, Access, Vendor Management, Customer Satisfaction, Team Leadership, Networking, Blogging, Social Media
Education
Bellevue University
Bachelors of Science degree, Marketing
Bellevue University
Bachelors of Science degree, Marketing
Metro Community College
Associates, Applied Science-Professional Studies
Metro Community College
Associates, Applied Science-Professional Studies
Millard South High School
HDI January 2010 - Present
Freelance Creative December 1997 - Present
Richmond American Homes (MDC Holdings) July 2007 - November 2009
Dodier and Co. November 2006 - May 2007
Tucson Newspapers Inc. 2001 - 2006
Great Scott Design, Inc. 2000 - 2001
Skills
Adobe Creative Suite, Graphics, Graphic Design, InDesign, Customer Service, Management, Advertising, Corporate Branding, Social Media, Photoshop, Web Design, Email Marketing, Front-end Coding, Illustration, HTML, CSS3, Motion Graphics, Creative Direction, Logo Design, Direct Mail
Education
University of Arizona 1994 — 1997
Bachelor of Arts (B.A.), Design and Visual Communications, General
KD College Prep November 2014 - Present
YMCA of Arlington June 2012 - October 2014
YMCA of Arlington June 2006 - June 2012
Coppell Family YMCA March 2002 - June 2006
HDI January 2000 - March 2002
Plano Family YMCA 1998 - 2000
Plano Family YMCA May 1996 - May 1999
Skills
Program Development, Fundraising, Nonprofits, Staff Development, Program Management, Volunteer Management, Leadership, Youth Development, Training, Event Planning, Grant Writing, Child Development, Non-profits, Budgets, Grants, Board Development, Non-profit..., Public Relations, Social Networking, Curriculum Development, Community Outreach, Proposal Writing, Volunteer Recruiting, Event Management, Supervisory Skills, Strategic Planning, Leadership Development, Community Development, Public Speaking, Budgeting, Management, Recruiting, Teaching, Childcare, Team Building, Time Management, Workshop Facilitation, Organizational..., Annual Giving, Coaching, Case Managment, Program Evaluation, Conflict Resolution, Policy, Philanthropy, Healthcare, Volunteer Training, Social Media, Health Education, Customer Service
Education
Texas Woman's University 1992 — 1996
BS, Community Health
The College of New Jersey 1991 — 1992
Nursing
LHS
HDI May 2014 - Present
Freelance Work May 2012 - Present
Innovative Learning Concepts Inc. (Creators of TouchMath) May 2009 - February 2014
Factory Design Labs April 2008 - April 2009
Junior Achievement USA August 2002 - February 2008
Colorado Gold Kings January 2002 - May 2002
Skills
Adobe Acrobat, Digital Marketing, Email Marketing, Silverpop Engage, InDesign, Advertising, Publishing, Media Planning, Editing, Copywriting, Copy Editing, SEO copywriting, SEO, Google Analytics, Social Media, Social Media Marketing, Social Media Outreach, Social Media Blogging, Social Media..., Blogging, Web Analytics, Web Marketing, Web Content, Marketing Strategy, Marketing Communications, Product Marketing, Online Marketing, Event Marketing Strategy, Event Based Marketing, Marketing, Media Relations, Special Events..., Promotions
Education
University of Colorado Colorado Springs 1998 — 2002
BA, Communications/Media Management
Holland Hospital December 2004 - May 2011
HDI 2007 - 2009
Flagstar Bank March 2001 - October 2003
Gordon Food Service July 1995 - February 2000
Earth Tech August 1992 - April 1995
Pioneer Technologies Group July 1987 - June 1992
National Semiconductor May 1986 - June 1987
Orange County Public Schools August 1983 - December 1985
Skills
Change Management, Strategic Planning, Problem Solving, Budgeting, Customer Relations, Event Planning, Customer Service, Microsoft Office, Excel, Security, ITIL, Process Improvement, Team Building, Operations Management, Word, Administration, Mentoring, Process Engineering, Call Center, Coaching, Team Leadership, Customer Satisfaction, Troubleshooting, Event Management, Windows, Networking, Project Management, Budgets, System Administration
Education
Grand Valley State University
BombBomb April 2011 - Present
Redwood Collaborative Media November 2009 - April 2011
HDI August 2004 - November 2009
SunWest Communications, Inc. December 2003 - September 2004
X over Zero Web Technologies August 1999 - August 2004
Usurf 2004 - 2004
FrontRange Solutions, Inc. January 2000 - February 2002
Skills
Chillin, Leadership, Software Development, Web Applications, PHP, Management, Software Documentation, Microsoft SQL Server, CSS, C#, .NET, jQuery, HTML 5, Databases, HTML, Oracle, SQL, XML, Scrum, Web Development, Visual Studio, Web Services, CMS, Troubleshooting, Active Directory, T-SQL, ASP.NET, Windows Server, Database Design, ASP, AJAX, HTML5, JavaScript, IIS, Team Leadership
Education
University of Colorado Colorado Springs 2006 — 2010
BA, Philosophy, Environmental Science, Magna Cum Laude, GPA 3.8
Morgan Stanley May 2005 - Present
HDI 2008 - 2010
Guidant 2003 - 2005
St. Paul Companies 2000 - 2003
Skills
Process Improvement, ITIL, Change Management, Program Management, Project Management, IT Management, IT Service Management, Knowledge Management
Education
University of Saint Thomas 1995 — 1997
State of Minnesota Secondary Ed Teaching Certification, Biology, General
University of Minnesota-Twin Cities 1986 — 1993
Bachelor of Science (BS), Philosophy
Global Knowledge June 2009 - Present
ITPreneurs July 2008 - Present
ITpreneurs July 2008 - Present
Help Desk Institute 2003 - Present
Optimal Connections, LLC August 2002 - Present
itSMF USA 2013 - 2014
QuickStart Intelligence 2013 - 2014
Phoenix TS 2012 - 2014
HDI 2002 - 2009
QAD 1998 - 2002
Skills
Instructor-led Training, Management Consulting, Assessment, ITIL, Service Management, IT Service Management, Customer Service, Service Delivery, Incident Management, IT Management, IT Strategy, Service Desk, Knowledge Management, Process Improvement, Web Analytics, Help Desk Support, IT Operations, Business Process..., Team Leadership, Business Analysis, Change Management, Software Documentation, Training, Technical Support, Troubleshooting, Cloud Computing, Management, Call Centers, Information Technology, Program Management, Leadership, Consulting, Vendor Management, SharePoint, Analysis, CRM, Business Process
Education
National University 1982 — 1986
MBA, General
California State University-Fullerton 1969 — 1974
BA, Polictical Science Intnl Relations
Eichleay Engineers Inc. of California July 2015 - Present
Eichleay Engineers October 2011 - Present
HDI May 2010 - October 2011
CDI IT Solutions June 2006 - June 2010
First Search Employment/Wollborg-Michelson January 1999 - June 2006
Skills
Recruiting, Human Resources, Process Improvement, Team Building, Project Management
Education
Stanford University Graduate School of Business
Master of Business Administration (M.B.A.)
Santa Clara University
Bachelor of Science, Mechanical Engineering
HDI Foreign Service OfficerU.S. Department of StateJune 1979 - September 2006
Education
Columbia University - School of International and Public Affairs 1977 — 1979
HDI 2000 - Present
Skills
ITIL, Vendor Management, IT Service Management, Incident Management, Help Desk Support, Customer Service, Troubleshooting, IT Management, Service Desk, Process Improvement, SaaS, Service Delivery, IT Operations, Technical Support, Call Centers, Managed Services, Team Leadership
Education
Appalachian State Univ 1995 — 1999
Broadview Networks April 2012 - Present
HDI March 2013 - Present
Broadview Networks August 2011 - April 2012
CTGi October 2010 - June 2011
Custom Computer Specialists May 2001 - September 2010
Washington Computer Services September 1997 - May 2001
Skills
SaaS, Cloud Computing, Data Center, Business Development, Virtualization, Managed Services, Disaster Recovery, IT Strategy, Management Consulting, Networking, Management, Solution Architecture, Pre-sales, Business Process, Product Management, Project Management, IT Service Management, Sales, Selling, Consulting, IT Management, Go-to-market Strategy, VDI, New Business Development, IT Operations, AutoCAD, Sales Operations, Practice Development, Marketing Communications, Business Alignment, Business Process..., Business Solutions, Process Optimization, Process Engineering, Storage Virtualization, Marketing Strategy, High Availability, Server Consolidation, Presentation Development, Market Research, Pre-sales Consultancy, Sales Support, Requirements Management, Technical Sales Overlay, Consultative Selling, Training & Development, Unified Communications, Telecommunications, Business Continuity..., Educational Technology
Education
LeTourneau University 1987 — 1988
Electrical Engineering
County of Ottawa September 2013 - Present
County of Ottawa December 2005 - September 2013
HDI June 2008 - June 2012
Pfizer Global Manufacturing September 1998 - December 2005
Productivity Point International July 1995 - September 1998
Skills
ITIL, Team Leadership, Process Improvement, Project Management, Troubleshooting, Software Documentation, Technical Support, Customer Service, Service Desk, Microsoft Office, IT Service Management, IT Management, Management, Windows 7, Strategic Planning, Databases, Windows, Change Management, Training, System Administration, Microsoft Excel
Education
Capella University 2005 — 2007
MS, Information Technology
University of Michigan 1987 — 1992
BA, Psychology, Education
HDI
Skills
Process Improvement, Customer Service, HIPAA, Healthcare Information..., Health Information...
Education
South Carolina State University 1991 — 1995
Lakeland November 1996 - Present
HDI 2003 - 2010
Skills
Help Desk Support, Service Desk, Troubleshooting, ITIL, Disaster Recovery, IT Management, Incident Management, IT Service Management, Technical Support, SharePoint, Process Improvement, Program Management, Software Documentation, Training, End User Training, System Administration, Higher Education, Leadership
Education
Lakeland Community College 1993 — 1996
AAB, Information Systems
Anchor Realty Brokerage/North American Auctioneers December 2014 - Present
RE/MAX Twin City Realty Inc., Brokerage December 2011 - December 2014
Royal LePage Scharf Realty 2008 - January 2012
HDI 2003 - July 2010
Metafore 2007 - July 2009
Service Minds Inc. 2002 - December 2007
Ascom Timeplex 1997 - 1999
Xerox 1993 - 1996
DEC 1976 - 1993
Skills
ITIL, Project Management, Selling, Real Estate, Contract Negotiation, Service Level Management, Negotiation, Training, Sales, TQM, First Time Home Buyers, First Time Home Sellers, Listings, New Home Sales, Public Speaking, Single Family Homes, Condos, Relocation, Referrals, Seller Representation, Buyer Representation
Education
Sheridan College 1985 — 1988
Honours Diploma, Management Studies
Algonquin College of Applied Arts and Technology 1974 — 1976
Honours Diploma, electronic technician
Ivey Business School at Western University
Services II - General Management
HDI 2002 - Present
HDI 1999 - Present
Kelly Services November 2008 - February 2009
Coventry Health Care February 2007 - June 2008
healthdirect 1999 - 2002
travelers 1995 - 1997
Education
Excelsior College 2009 — 2010
HDI January 2015 - Present
Intermap Technologies April 2013 - June 2014
NTT/Verio September 2010 - April 2013
NTT/Verio June 2009 - 2010
NeoCom Inc - Conexus November 2001 - 2009
Skills
Leadership, Channel Partners, Management, SaaS, Direct Sales, Sales Management, Sales, Strategic Partnerships, Multi-channel Marketing, Account Management, Solution Selling, Business Development, Salesforce.com, Channel, Start-ups, Lead Generation, Cloud Computing, P&L Management, Wireless, Go-to-market Strategy, Managed Services, Networking, Sales Process, CRM, Professional Services, Product Marketing, Partner Management, Selling, Product Management, Demand Generation, Business Alliances, Sales Operations, Data Center, Sales Enablement, Competitive Analysis, Mobile Devices, Software Industry, Business Intelligence, Enterprise Software, Analytics, Strategy, B2B, Cross-functional Team..., Integrated Marketing, International Sales, New Business Development, Telecommunications, Cold Calling, E-commerce, Team Leadership
Education
University of Denver
Master of Business Administration (M.B.A.), Finance
Lerner, Sampson & Rothfuss March 2015 - Present
HDI December 2013 - October 2014
Easter Seals Tristate January 2008 - December 2013
Telsoft, Inc January 1999 - January 2009
Cincinnati Public Schools January 2001 - January 2007
Skills
Software Quality..., Data Analysis, Database Administration, Testing, SDLC, Quality Assurance, Business Analysis, Agile Methodologies, Databases, HP Quality Center, Leadership, Management, Manual Testing, Microsoft Office, Process Improvement, Regression Testing, Test Cases, Test Planning
Education
Walden University 2010 — 2012
Master's degree, Information Systems Management
University of Cincinnati 1991 — 1995
BA, Communication
ESPN February 2000 - Present
HDI 2000 - 2010
The Hartford September 1997 - September 1999
Waring Products 1990 - 1998
Skills
ITIL, Incident Management, Troubleshooting, Help Desk Support, Technical Support, Software Documentation, Team Leadership, IT Management, Databases, Call Centers, Management, Visio, System Administration, Operating Systems, Security, SharePoint, Integration
Education
Central Connecticut State University 1987 — 1990
BS, Manufacturing Engineering Technology
Hartford State Technical College 1981 — 1984
AS, MEchanical Engineering Technology
Simsbury high 1977 — 1981
FairPay Solutions January 2012 - Present
Progressive Medical, Inc. July 2000 - September 2011
Health Direct March 1999 - July 2000
HDI 1998 - 1999
Skills
Managed Care, Workers Compensation, Sales, Management, Healthcare, Claim, Account Management, Selling, Process Improvement, Pharmacy Benefit..., Employee Benefits, Leadership
Education
University of Alabama
BA, Interdisciplanary Studies
MasterCard August 2013 - Present
MasterCard March 2009 - Present
HDI 2010 - 2013
MasterCard July 2004 - March 2009
Skills
Incident Management, ITIL, Vendor Management, Service Desk, IT Management, Knowledge Management, IT Operations, IT Service Management, Service Desk Management, Outsourcing, Business Analysis, Program Management, ITIL v3 Foundations..., Service Management, Call Centers, Customer Service, Process Improvement, HDI Support Center..., Outsourcing Management, Workforce Management, Customer Experience, Management, Leadership, Project Management, Apple Pay
Education
Focus St. Louis CORO Women in Leadership 2014 — 2014
Webster University 2007 — 2010
MBA, Business Administration and Management, General
University of Missouri-Saint Louis 1998 — 2001
B.A., English
St. Charles County Community College 1993 — 1997
A.A., Liberal Arts
Redwood Collaborative Media October 2009 - Present
HDI January 1999 - April 2008
Education
University of Northern Colorado 1977 — 1981
BSBA, Business and Accounting
HDI September 2014 - February 2015
Deluxe Corporation June 2011 - December 2013
RE/MAX 2008 - 2009
Destination Services Corporation (DSC) 2007 - 2008
Destination Services Corporation (DSC) 2006 - 2007
Jackson National Life 2003 - 2006
Education
Regis University 2010 — 2013
Masters of Science in Organizational Leadership
Colorado State University 1999 — 2003
Bachelors of Arts, Economics
Waters International Trucks February 2012 - Present
Petro Nissan May 2011 - November 2011
HDI February 1977 - March 2011
Skills
Suspension, Tires, ASE Certified, Coaching, Trucking, Management, Sales, New Business Development
Education
University of Southern Mississippi 1992 — 1995
Business
The Big Mansion LLC February 2010 - Present
DiGiacinto Holdings LLC February 2010 - Present
HPW Inc. May 2005 - July 2009
Scalea'S Ristorante July 1997 - September 2003
HDI January 1987 - October 1997
Skills
Marketing Strategy, Strategic Planning, New Business Development, Team Building, Account Management, Real Estate, Customer Service, Start-ups, Sales Management, Restaurants, Sales, Marketing, Small Business, Contract Negotiation, Entrepreneurship
Education
The University of Texas at San Antonio 1982 — 1985
BS, Finance/Management
Kinder Morgan November 2011 - Present
HDI 2010 - 2011
Wayne Water Systems 2008 - 2009
Skills
General Ledger, Account Reconciliation, Accruals, Variance Analysis, Financial Reporting, Process Improvement, GAAP, Sarbanes-Oxley Act, Journal Entries, Process Flow..., Finance, Auditing, Analysis, Financial Statements
Education
Rutgers University
Bachelor's degree, Accounting and Business/Management
OutsourceIT April 2013 - Present
TEKsystems September 2011 - April 2013
HDI September 2012 - September 2012
Verizon August 2008 - July 2010
Verizon January 2008 - July 2010
United States Department of Defense October 2005 - October 2007
Skills
Technical Support, Active Directory, Troubleshooting, Remote Troubleshooting, ITIL, Help Desk Support, Citrix, Blackberry Enterprise..., Cisco Technologies, BMC Remedy, FileSite, HDI Support Center..., VMware, MacPac, Support Documentation, Customer Service, Wireless Networking, Windows, iPhone Support, Routing Protocols, Microsoft Office, VLAN, Software Documentation, Blackberry, Service Desk, Networking, Deskside, Windows XP, Servers
Education
ECPI College of Technology 2009 — 2010
System, Networking, and LAN/WAN Management/Manager
DePaul University 2001 — 2004
Mathematics and Computer Science
International Baccalaureate (IB)
HDI June 2012 - Present
Talaniec Landscaping LLC January 2006 - Present
Skills
Warehouse Management, Customer Service, Training, Inventory Management, Microsoft Office, Budgets, Project Planning, Microsoft Excel, Microsoft Word, Transportation, Windows 7, PowerPoint, Purchasing
Education
Central Connecticut State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Central Connecticut State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Dunwiddie Custom Packaging June 2007 - Present
Adams McClure 1993 - 2007
HDI 1987 - 1991
Skills
Packaging, Structural Design, Ashlar Graphite 2D/3D..., Gerber Innovations..., Paper Prototyping, Photoshop, Illustrator, Xenon 3D Modeling, 3D Packaging, Microsoft Office, Industrial Design, Product Development, CAD, Structural Engineering
Education
Metropolitan State University of Denver 1991 — 1993
Bachelor of Arts (B.A.), Industrial and Product Design
University of Cincinnati, Design Art Architecture and Planning 1984 — 1987
HDI February 2003 - Present
HDI 2003 - Present
Crawford Insurance April 2000 - January 2003
Orange County Government February 1989 - January 1999
Skills
Healthcare
Education
University of Puerto Rico 1971 — 1973
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
HDI March 2012 - Present
RGIS March 1990 - March 2006
Skills
Project Management, Customer Service, Training, Strategy, Account Management, Marketing, Sales, Team Building, Management, Direct Sales, P&L Management
Education
University of Florida 1978 — 1984
Bachelor of Arts (BA), Political Science and Government