HSBC Card Services
HSBC Card Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at HSBC Card Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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736 HSBC Card Services employees in database. Find out everything there's to know about HSBC Card Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
HSBC Card Services Employees
City of Baltimore October 2010 - Present
City of Baltimore May 2009 - December 2009
KPMG LLP July 2008 - April 2009
KPMG June 2007 - April 2009
HSBC Card Services January 2008 - July 2008
University of Md Eastern Shore Student Accounts August 2006 - May 2007
Skills
Internal Controls, Auditing, Accounting, Account Reconciliation, GAAP, Accounts Receivable, Tax, Financial Audits, Analysis, Microsoft Excel
Education
University of Maryland Eastern Shore 2003 — 2007
Bachelor of Science, Accounting
KXAS-TV NBC-5 March 2015 - Present
WBBH – NBC-2 July 2014 - March 2015
KYTX CBS19 July 2013 - July 2014
Independent Contractor January 2003 - July 2013
KETK - NBC May 2010 - February 2013
HSBC Card Services April 2006 - August 2007
Skills
Broadcast, Video Editing, Breaking News, ENPS, News Writing, Video, Video Production, Television, Editing, Broadcast Journalism, Broadcast Television, Camera, Final Cut Pro, Journalism, Live Events, Non-linear Editing, Photoshop, Digital Media, Videography, Media Relations, Storytelling, Social Media, Social Networking, Public Relations, Facebook, Documentaries, Social Media Marketing, Content Strategy, Live Broadcast, Photography, Camera Operation, Writing, New Media
Education
Tyler Junior College
Communications Studies
Hire Investment January 2013 - Present
Minnesota First Credit and Savings, Inc. July 2006 - December 2012
HSBC Card Services January 2000 - July 2006
Skills
Financial Analysis, Strategic Planning, Operations Management, Vendor Management, Customer Service, Applicant Tracking..., Resume Writing, Technical Recruiting, Business Development, Healthcare, Outlook, Team Building, Recruiting, Payroll, Performance Management, Coaching, System Administration, Salesforce.com, Training, Sourcing, Employee Engagement, Organizational..., Employee Benefits, Leadership, Account Management, Leadership Development, PeopleSoft, Process Improvement, Cold Calling, College Recruiting, Hiring, Temporary Placement, Employee Relations, Contract Negotiation, Call Centers, Talent Acquisition, Sales, Negotiation, Management, Talent Management, Onboarding, Time Management, Change Management, Internet Recruiting, Policy, Interviews, Human Resources, New Hire Orientations, Contract Recruitment, Staffing Services
Education
University of Sioux Falls 1999 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Finance
Budget Watchers Academy August 2015 - Present
Capital One May 2012 - December 2013
HSBC Card Services November 1995 - May 2012
Skills
Program Facilitation, Team Building, Team Leadership, Virtual Teams, Legal Compliance, Third Party Vendor..., Classroom Management, Budget Reconciliation, Forecasting, Microsoft Office, WebEx, Six Sigma, Legal Management, Business Process..., SharePoint, Training
Education
Villanova University 2012 — 2012
Six Sigma Green Belt, Six Sigma Lean Belt
UNLV 1999 — 2004
Bachelor of Science (B.S.), Education, 3.75
Risk Administration Services, Inc. June 2012 - Present
McKinneyOlson Insurance December 2010 - June 2012
Wells Fargo October 2007 - December 2010
HSBC Card Services April 2003 - October 2007
Skills
Insurance, Customer Service, Workers Compensation, Property & Casualty..., Commercial Insurance, Customer Relations, Social Media Marketing, Coaching, Underwriting, Social Media, Risk Assessment, Sales Management, Marketing Strategy, Claims Management, Leadership, Claim, Risk Management, Customer Satisfaction, Sales, Reinsurance
Education
University of Sioux Falls 2000 — 2006
Marketing/Operations Management, Business Administration
Canton High School 1996 — 1999
Safeco Producers School
Capital One September 2013 - Present
Capital One May 2012 - September 2013
HSBC Card Services January 2011 - April 2012
HSBC Card Services October 2008 - January 2011
HSBC Card Services September 2006 - October 2008
HSBC Card Services October 2002 - August 2006
Skills
Call Centers, Vendor Management, Strategy, Financial Services, Credit Cards, Risk Management, Banking, Management, Leadership, Operations Management, Call Center, Executive Management, Relationship Management, Process Improvement, Analytics, Customer Retention, Leadership Development, Credit, Customer Experience, Business Analysis, Project Management, Change Management, Program Management, Customer Satisfaction, Workforce Management, Loss Mitigation, Business Process..., Portfolio Management, Credit Risk, Finance, Team Leadership, Product Management, Payments, Back Office, Cross Selling, Operational Risk..., Outsourcing, Customer Acquisition, Retail Banking, Analysis, BPO, Forecasting, Employee Engagement, Team Building, Performance Management, Operational Risk, Cross-functional Team..., Consumer Lending
Education
University of Phoenix
BS/BA - Business Administration
Yahoo! March 2013 - Present
Yahoo! September 2008 - March 2013
Yahoo! January 2007 - September 2008
Horizon Air May 2006 - December 2006
HSBC Card Services August 2004 - April 2006
GLP Language Partners February 2003 - May 2004
Skills
Yahoo Search Marketing, Account Management, Training Delivery, Digital Marketing, Online Marketing, Yahoo Display..., Blended Learning, New Hire Training, Adobe Captivate, Adobe RoboHelp, Mentoring, Self-paced Training, Customer Service, Project Management, Bing Search Advertising, Training Needs Analysis, Virtual Training, Salesforce.com, Needs Analysis, Captivate, SEM, Search Advertising, Display Advertising, Training
Education
University of Oregon 1998 — 2002
Bachelor of Arts (BA), Cultural Anthropology
J & L Tax Service 2008 - 2012
HSBC Card Services 2005 - 2008
Skills
Auditing, Accounting, Internal Audit, Payroll
Education
University of Nevada-Las Vegas 2012 — 2013
Bachelor of Science in Business Administration, Accounting, 3.64
PayPal December 2013 - Present
PayPal January 2008 - November 2013
HSBC Card Services May 2005 - December 2007
Supertex July 2000 - April 2005
Skills
Financial Analysis, Forecasting, Project Management, Business Analysis, Cross-functional Team..., Budget, Finance, Financial Modeling, Analytics, Payments, Budgets, Management, Financial Reporting, Corporate Finance, Data Analysis, Process Improvement, Strategic Financial..., Sarbanes-Oxley Act, Analysis, Financial Risk, Variance Analysis, Mergers & Acquisitions, Managerial Finance, Competitive Analysis, Strategy, Investments, Risk Management, Financial Planning
Education
University of San Francisco - Masagung Graduate School of Management 1998 — 2000
MBA, Finance
Jinann University, Guangzhou, China 1991 — 1995
BA, Economics
CFA
Capital One May 2012 - Present
HSBC Card Services January 2008 - May 2012
HSBC Card Services January 2004 - January 2008
HSBC Card Services February 2001 - January 2004
HSBC Card Services August 1998 - February 2001
Skills
Business Solutions, Business Analysis, Solution Design, Process Engineering, Business Relationship..., Business Intelligence, Solution Architecture, Mentoring, System Conversion, Preparing Business Cases, Requirements..., Incident Management, Process Flow..., Technology Integration, Risk Management, Relationship Management, Project Management, Data Validation, Data Mapping, Training Delivery, Credit Analysis, Credit Cards, Quality Assurance, Requirements Gathering
Education
University of Nevada-Las Vegas 2004 — 2006
MBA, Business, Marketing & Entrepreneurial Management
University of Nevada-Las Vegas
Bachelor of Science (BS), Hotel Administration
VTM Group September 2014 - Present
VTM Group July 2008 - Present
VTM Group June 2006 - July 2008
VTM Group February 2006 - June 2006
Nike November 2005 - January 2006
HSBC Card Services June 2004 - September 2004
Nike June 2003 - September 2003
Skills
Marketing Communications, Project Management, Event Management, Marketing, Trade Shows, Strategic Planning, Management, Budgets, Sales, Non-profits, Social Media Marketing, Social Media, Marketing Strategy, Event Planning, Email Marketing, Product Marketing, Public Relations
Education
University of Oregon - Charles H. Lundquist College of Business 2001 — 2005
BS, Business Administration, Marketing, Minor in Economics
Capital One May 2012 - Present
HSBC Card Services December 2009 - May 2012
Skills
Banking, Credit, Credit Cards, Portfolio Management, Financial Services, Relationship Management, Risk Management, Credit Risk, Call Centers, Analytics, Customer Service, Retail Banking, Business Analysis, Financial Analysis, Loans, Marketing Strategy
Education
Greenville College 2013 — 2016
Masters of Management Science, Management Science, Currently 4.0 with 3 classes remaining.
University of Illinois Springfield 1992 — 1995
Bachelors of Arts, Management w/labor relations minor
University of Illinois Springfield
Bachelor's degree, Management with a Labor Relations minor
Paylocity February 2015 - Present
Liberty Bank for Savings September 2014 - January 2015
Baxter Healthcare December 2012 - February 2014
Celergo LLC August 2010 - November 2012
Latino Business Association (LBA) January 2009 - December 2009
jewel-osco May 2009 - August 2009
HSBC Card Services May 2008 - August 2008
Skills
Customer Service, Account Management, Microsoft Office, Spanish, Social Media, Payroll Services, Social Networking, Problem Solving, Phone Etiquette, JDE Enterprise One, Siebel
Education
University of Illinois at Urbana-Champaign - College of Business 2006 — 2010
Verizon Wireless January 2015 - Present
Verizon Wireless May 2012 - January 2015
Verizon Wireless November 2010 - May 2012
HSBC Card Services August 2007 - August 2009
JPMorgan Chase September 2005 - June 2007
JP Morgan Chase September 2005 - June 2007
Skills
CompTIA A+ Certification, Technical Support, Customer Support, Web Chat, Cellular Communications, Android Support, iPhone Support, iPhone, Customer Service, Wireless, Mobile Technology, Mobile Internet, Telecommunications, Microsoft Office, Windows, Troubleshooting, LTE, CDMA, GSM, Mobile Broadband, System Administration, Software Documentation, Call Centers, Databases, PowerPoint, Analysis, Billing, Visio, Mobile Communications, Mobile Applications, Mobile Devices, Android, Customer Satisfaction, Outlook, Teamwork, User Acceptance Testing, Telephone Skills, Team Building, Operating Systems, Call Center, Excel, Customer Relations, Computer Hardware, Windows Mobile Devices, Research, English, Word, Inbound, Documentation, 4G
Education
University of San Francisco 2008 — 2009
Bachelor's, Computer Information Systems
Humana October 2013 - Present
Master's College - The Center for Professional Studies August 2012 - Present
Resources Global Professionals October 2006 - October 2013
TBK & Associates, LLC July 1995 - October 2011
HSBC Card Services September 2005 - August 2006
Bank of America March 2000 - September 2005
Skills
Change Management, Program Management, Organizational..., Strategic Planning, Business Transformation..., Cross Functional..., Business Process..., Talent Management, Business Planning, Business Strategy, Coaching, Product Development, Kaizen, Leadership Development, Training, Oil/Gas, Retail Technology, Consumer Products, Manufacturing Principles, Educational Consulting, Non-profits, Start-ups, Mergers, Acquisition Integration, Cultural Change..., Mergers & Acquisitions, Strategic Thinking, New Business Development, Leadership, Vendor Management, Business Development, Risk Management, Project Management, Analysis, Integration, Six Sigma, Project Planning, Entrepreneurship, Business Process, E-commerce, Strategy, Management Consulting, Business Process..., Management, PMO, Cross-functional Team..., Executive Management, Organizational Design, Consulting, Executive Coaching
Education
Queens University of Charlotte 1998 — 1999
MBA
University of South Carolina-Columbia 1993 — 1995
M.Ed.
Virginia Polytechnic Institute and State University 1982 — 1987
Bachelors
General Dynamics Information Technology September 2013 - Present
Xerox December 2011 - September 2013
HSBC Card Services February 2011 - December 2011
HSBC April 2007 - February 2011
HSBC December 2006 - April 2007
University of Kentucky November 2001 - April 2005
Skills
Call Center..., Credit Cards, Workforce Management, Loans, BPO, Performance Management, Human Resources, Recruiting, Leadership, Team Management, Customer Retention, Coaching, Management, Sales, Finance, Vendor Management, Call Centers, Insurance, Outsourcing, Process Improvement, Customer Experience, Executive Management, Sales Process, Operations Management, Business Process..., Customer Satisfaction, Team Building
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Project Management, 3.20
University of Phoenix 2009 — 2012
Bachelor of Business Administration (BSB/IS), Business Management, 3.55
Experian July 2003 - Present
HSBC Card Services 2001 - 2003
Skills
Program Management, Credit Scoring, Analytics, Predictive Analytics, Predictive Modeling, Leadership, Statistical Modeling, Credit Risk, Business Intelligence, Segmentation, Data Mining, Analysis, Financial Risk, Portfolio Management, Management, Strategy, Database Marketing
Education
University of California, Los Angeles 1990 — 1992
University of California, Irvine 1986 — 1990
BA, Mathematics
Extend Health 2013 - Present
Sallie Mae 2012 - Present
HSBC Card Services 2009 - 2012
Education
University of Ghana 2002 — 2006
The Standard July 2015 - Present
The Standard March 2014 - Present
Capital One (Formally HSBC Card Services) May 2012 - January 2014
HSBC October 2011 - April 2012
HSBC May 2010 - September 2011
HSBC Card Services July 2008 - May 2010
HSBC Card Services September 2006 - July 2008
HSBC Card Services June 2004 - August 2006
May Department Stores 2000 - 2002
Sprint Nextel 1994 - 2000
Skills
Presentation Development, Strategic Planning, Project Implementation, Vendor Management, Credit Cards, PMO, Project Management, Process Improvement, Risk Management, Management, SharePoint, Budgets, Change Management, SDLC, Data Analysis, Program Management, Business Analysis, Software Project..., PMP, Project Portfolio..., Governance, Team Management, Call Center, Coaching, Credit, Integration, Business Process, Outsourcing, Visio, Strategy, Resource Management, Project Delivery, Project Planning, Business Requirements, Call Centers, Training, Cross-functional Team..., Requirements Gathering, Business Process...
Education
University of Phoenix 2004 — 2006
Business
Wells Fargo June 2015 - Present
Bank of the West (BNP Paribas Group) September 2012 - June 2015
HSBC Card Services August 2006 - September 2012
AXA Assistance USA July 2004 - August 2006
Self employed June 2003 - June 2004
Johnson Controls June 2002 - August 2002
CA Technologies April 1999 - July 2001
Oracle July 1996 - April 1999
Oracle October 1995 - July 1996
Skills
Customer Retention, Customer Experience, Direct Mail, Profitability Analysis, Strategic Planning, Product Management, Product Development, Program Management, Program Development, Customer Lifecycle..., Product Life Cycle..., Analytics, Customer Insight, Online Marketing, Telemarketing, Portfolio Management, Call Center, Process Improvement, Budgeting, Forecasting, Teamwork, Cross-functional Team..., Vendor Management, Client Development, International Business, Language Skills, Business Process..., Strategy, Language Development, Budgets, Credit Cards, Financial Analysis, Product Lifecycle..., Marketing Strategy, Financial Services, Call Centers, Management, Marketing, Leadership, P&L Management, Customer Acquisition, Segmentation, Project Planning, Project Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2001 — 2003
MBA
Universitat Politècnica de Catalunya
Bachelor of Science (BS)
La Farga (High School)
HSBC May 2010 - Present
HSBC December 2008 - May 2010
HSBC Card Services December 2007 - December 2008
HSBC Card Services April 2007 - December 2007
HSBC Card Services April 2006 - April 2007
Skills
Credit Risk, Analytics, Loss Forecasting, Risk Management, Analysis, Finance, SAS, Financial Risk, Management, Project Management, Credit, Credit Cards, Forecasting, Strategy, Portfolio Management
Education
University of Cincinnati 2003 — 2006
MS, Industrial Engineering
SRM Engineering College 1998 — 2002
BE, Mechanical Engineering
Navient September 2014 - Present
Barclaycard August 2008 - September 2014
HSBC Card Services May 2005 - August 2008
Pfizer Pharmaceuticals February 2004 - May 2005
Bajaj Auto Ltd July 2000 - July 2001
Larsen & Toubro Limited January 2000 - June 2000
Skills
Forecasting, Finance, Process Optimization, Cross-functional Team..., Strategic Planning, Business Analysis, Workforce Management, KPI Dashboards, Stakeholder Management, Call Centers, Scenario Analysis, Credit Cards, SAS programming, Budgeting, Impairment, Collections, Fraud, Call Center, SAS/SQL, Financial Analysis, Customer Service..., Team Management, Project Planning, Strategy, Project Management, Analytics, Business Process..., Risk Management, Financial Services, Management
Education
University of Cincinnati 2001 — 2003
Master of Science, Operations Research
VJTI 1996 — 2000
Bachelor of Engineering, Industrial Engineering
Agnel Technical College 1993 — 1997
Diploma, Engineering
YMCA of Central Maryland 2007 - 2008
HSBC Card Services 2001 - 2007
Lewis Chiropractic and Multi Specialty HealthCare Group 1996 - 2000
Sinai Corporate Health 1992 - 1995
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service
Education
University at Buffalo 1988 — 1992
Bachelor of Science, Sports and Exercise Science
Astellas Pharma April 2014 - Present
Takeda Pharmaceuticals February 2014 - April 2014
HSBC June 2013 - November 2013
Abbott September 2012 - April 2013
Takeda 2013 - 2013
Takeda 2013 - 2013
Takeda 2013 - 2013
Takeda 2013 - 2013
Takeda 2013 - 2013
HSBC Card Services February 2012 - May 2012
Skills
SOX, Budgeting, Financial Analysis, Accounting, Insurance, Internal Audit, Financial Modeling, Compliance, Process Improvement, Internal Controls, Banking, Management Consulting, Excel, Asset Management, Mentoring, SEC reporting, SAP, Word, Microsoft Office, PowerPoint, Cash Flow, General Ledger, GAAP, Financial Planning, Financial Reporting, Sarbanes-Oxley Act, Strategic Financial..., Budgets, SEC filings, Forecasting, Variance Analysis, US GAAP, Finance, Management, Account Reconciliation, Accounts Receivable, Sarbanes-Oxley, Microsoft Excel, Enterprise Risk..., Consolidation, Auditing, Microsoft Word, Training, Accounts Payable, Analysis, Hyperion Enterprise, Strategy, Fixed Assets, Financial Accounting, Risk Management
Education
University of Illinois at Urbana-Champaign 1980 — 1985
Bachelor of Business Administration (B.B.A.), Accounting and Finance
BMO Harris Bank January 2004 - Present
HSBC Card Services January 2001 - October 2004
Rockwell Electronic Commerce November 1999 - December 2000
Allcom Inc September 1986 - August 1999
Skills
Pricing, Retail, Credit Cards, Payments, Cards, Relationship Management, Financial Services, Cross-functional Team..., Marketing, Management, Sales, Strategy, Program Management, Banking, Contract Negotiation, CRM, Business Analysis, Product Management, Portfolio Management, Strategic Partnerships, Analysis, Leadership, Finance, Call Center, Call Centers, Vendor Management, Competitive Analysis, Electronic Payments, Telecommunications, Analytics, Business Development, Product Marketing, Customer Satisfaction, Product Launch, Executive Management, Salesforce.com, Customer Retention, Business Strategy, Account Management, New Business Development, P&L Management, Selling, Sales Management, Solution Selling
Education
Rice University 2014 — 2014
Certified Treasury Professional, Treasury Management
Northwestern University - Kellogg School of Management 1998 — 2000
MBA, Finance and General Management Strategies
University of Iowa 1978 — 1982
BBA, Marketing
Lake Forest High School 1974 — 1978
State Farm Insurance January 2011 - Present
State Farm Insurance October 2007 - July 2010
State Farm Insurance June 2005 - October 2007
HSBC Card Services February 2002 - June 2005
Skills
Asset Protection, Asset Managment, Insurance, Life Insurance, Property & Casualty..., Recruiting, Process Management, Business Planning, Business Strategy, Whole Life, Financial Services, Employee Benefits, Asset Management, Term Life Insurance, Retirement Planning, Universal Life, Homeowners, Claim, Customer Service, Estate Planning, Disability Insurance, Fixed Annuities, Long-term Care
Education
University of Nebraska-Lincoln 1997 — 2001
Bachelor, Biology
Capital One May 2012 - Present
HSBC Card Services April 2006 - April 2012
HSBC 2003 - April 2006
Household Credit Services 2000 - 2003
Renaissance Card Services 1999 - 2000
Brouwer & Janachowski, Incorporated 1998 - 1999
Goldberg Moser O'Neill 1997 - 1998
GMO 1997 - 1998
Skills
SAS, SQL, Excel, VBA, Access, Data Warehousing, Analytics, Microsoft Excel, SAS programming, Management, Credit Cards, Data Analysis, Business Analysis, Finance, Analysis, Data Mining
Education
University of California, Davis 1989 — 1997
Bachelors
Mountain America Credit Union April 2015 - Present
Zions Bancorporation December 2013 - December 2014
Capital One / HSBC (acquisition) January 2009 - December 2013
HSBC Card Services March 2005 - January 2009
Skills
Contact Center M, Customer Service, Collections, Credit, Sales, Internal Audit, Risk Management, Business Strategy, Project Management, Training, Credit Cards, Strategic Planning, Quality Assurance, Workforce Management, Process Improvement, Analytics, Leadership, Call Centers, Relationship Management, Team Management, Customer Experience, Strategy, Performance Management, Team Building, Change Management, Management, Operations Management, Business Analysis
Education
University of Nevada-Las Vegas 2000 — 2004
Bachelor's degree, Business Administration and Management, General
Citigroup Cash Management - Operations GTS (Global Transaction Service) October 2011 - Present
HSBC Card Services 2009 - 2010
Hyatt Regency – Birmingham, UK 2007 - 2009
Tesco England 2004 - 2007
Societe Duchamps-Lyon/France 2000 - 2004
Skills
Strategic Planning, Budgeting, Auditing, Business Process..., Forecasting, Financial Analysis, Operations Management
Education
University of Leicester 2007 — 2008
Masters of Science, Banking & Finance
Catholic University of Lyon-France 2003 — 2004
M.B.A, Business & Management
ICSV (Institut des Cadres Sup des Vente de Lyon) 2002 — 2003
Bachelor of Science, Business & Management
Plantronics January 2013 - Present
Capital One May 2012 - January 2013
HSBC Card Services January 2007 - May 2012
Sony Computer Entertainment America LLC November 2006 - January 2007
Washington Mutual April 2000 - November 2006
Skills
Business Process, Functional..., Process Consulting, Agile Methodologies, SDLC, Solution Implementation, Business Process..., Business Analysis, SOX Compliancy, Technical Systems, SharePoint, Microsoft Office, Agile & Waterfall..., Cultural Diversity, Business Objects, Visual Basic, Mainframe, Databases, Project Management, Access, Vendor Management
Education
University of Phoenix 2007 — 2009
M.B.A, Technology Management
University of Phoenix 2001 — 2004
B.S.B - Focus on E, Business
Catalina Express March 2012 - Present
Wyndham Vacation Ownership November 2007 - January 2010
HSBC Card Services November 2001 - September 2007
US Airways November 1975 - September 2001
Skills
Credit Cards, Call Center, Account Management, Call Centers, Management, Customer Service, Credit, Analysis, Applicant Tracking..., Recruiting, Banking, Team Building, Leadership, Coaching, Invoicing, Strategy, Payroll, Process Improvement, Performance Management, Credit Risk, Vendor Management, Customer Retention, Sales, Financial Services, Training, Human Resources, Interviews, Hiring
Education
University of Cambridge 2013 — 2014
BS, Business Administration
German School
Goethe Institute
HSBC January 2012 - Present
HSBC December 2011 - March 2012
HSBC North America April 1997 - July 2011
HSBC Card Services 1997 - 2009
HSBC June 2007 - October 2008
Specialized Card Services April 1997 - October 2000
SPS Payment Systems April 1988 - April 1997
Education
University of Sioux Falls 1987 — 2008
BA, Management with an emphasis in Human Resources
Capital One May 2012 - Present
HSBC Card Services April 1998 - Present
Household Credit Services 1996 - 1998
Household International January 1985 - August 1992
Skills
Call Centers, Credit Cards, Process Improvement, Program Management, Management
Education
University of North Carolina at Chapel Hill 1977 — 1981
BA, Public Policy Analysis
Piercy Bowler Taylor & Kern, CPAs November 2014 - Present
Zappos Family of Companies January 2014 - November 2014
Allegiant Air January 2013 - June 2013
Nordstrom January 2012 - January 2013
HSBC Card Services August 2007 - April 2009
Skills
Auditing, Accounting, Microsoft Excel, Customer Service, Microsoft Office, Gaming, Building Relationships, Accounts Payable, Chargebacks, Retail, Retail Sales, Sales, Collections, Filing, Cash, Telephone Skills, Cashiering, Social Networking
Education
University of Nevada-Las Vegas 2012 — 2014
Bachelor of Science in Business Administration, Accounting
Portland Community College 2008 — 2011
Associate of Science (A.S.), Business
Liberty High School
Liberty High School
Capital One July 1992 - Present
HSBC 2005 - 2013
Capital One 1994 - 2013
HSBC Card Services 2008 - 2010
Skills
Credit Cards, Banking, Credit, Credit Risk, Relationship Management, Financial Services, Process Improvement, Analysis, Credit Analysis, Portfolio Management, Vendor Management, Risk Management, Strategy, Financial Risk, Retail Banking
Education
University of Nevada-Las Vegas - College of Business
Business Administration
Financial Services April 2015 - Present
JPMorgan Chase July 2013 - March 2015
JPMorgan Chase August 2011 - July 2013
HSBC Credit Card Services July 2008 - August 2011
HSBC Card Services June 2006 - July 2008
HSBC Card Services January 2005 - June 2006
HSBC Auto Finance March 2003 - January 2005
Equity Guaranty LLC September 2001 - March 2003
Capital One May 1999 - August 2001
McKinsey & Company August 1995 - April 1999
Skills
Direct Marketing, Database Marketing, Analytics, Strategy, Credit Cards, Business Strategy, Management Consulting, Mortgage Lending, Consumer Lending, Portfolio Management, Financial Modeling, Valuation, Financial Analysis, Corporate Finance, Finance, Relationship Management, Mergers, Product Management, Business Development, Marketing Strategy, Banking, Leadership, Management, CRM, Mergers & Acquisitions, Financial Services, Risk Management, Strategic Planning
Education
University of Pennsylvania - The Wharton School 1993 — 1995
MBA, Palmer Scholar
India
Capital One August 2014 - Present
Capital One May 2012 - July 2014
HSBC December 2009 - April 2012
HSBC North America 2002 - 2012
HSBC Card Services May 2008 - May 2010
HSBC Card & Retail Services November 2006 - May 2008
HSBC Business Solutions July 2003 - November 2006
HSBC Retail Services March 2002 - June 2003
goReader 2000 - 2002
Accenture 1998 - 1999
Skills
Credit Cards, Strategic Partnerships, New Business Development, Profit & Loss Management, Sales Management, Marketing Strategy, Income Statement, Business Strategy, P&L Management, Analytics, Business Analysis, Business Development, Cards, Executive Management, Financial Services, Marketing, Portfolio Management, Product Management, Segmentation, Strategy
Education
University of Michigan 1992 — 1994
MS, Engineering
University of Michigan - Stephen M. Ross School of Business 1992 — 1994
MBA, Business Administration and Management, General
University of Michigan 1988 — 1992
BS, Engineering
Yahoo! April 2013 - Present
Yahoo! January 2007 - April 2013
HSBC Card Services June 2002 - January 2007
Norm Thompson Outfitters January 2000 - May 2002
John Hancock Life Insurance Company (U.S.A.) 1997 - 1999
Skills
Operations Management, SEM, Call Center, PPC, SEO, Sales, Digital Marketing, E-commerce, Online Advertising, Customer Service, Search Advertising, Web Analytics, Analytics, Google Adwords, Account Management, Display Advertising, Affiliate Marketing, Call Centers, MSN AdCenter, Digital Strategy, Lead Generation, Mobile Advertising, Mobile Marketing, Online Marketing, Advertising, Conversion Optimization, Leadership, CRM, Management, Behavioral Targeting, Digital Media, Google Analytics
Education
University of Portland 1993 — 1997
BS, Marketing and Management
Home November 2009 - Present
Currently Retired January 1977 - September 2010
JPMorgan Chase Bank March 2006 - November 2009
HSBC Card Services June 2002 - March 2006
Chevy Chase Bank December 1989 - May 2002
Citicorp November 1982 - December 1989
Skills
Banking, Litigation Support, Management, Expert Witness, Credit, Financial Services, Mortgage Lending, Public Speaking, Computer Forensics, Loans, Contract Negotiation
Education
University of Maryland School of Law 1973 — 1976
Juris Doctor
University of Maryland 1969 — 1973
BA, Radio and Television
U.S. Bank Retail Payment Solutions August 2011 - Present
U.S. Bank Retail Payment Solutions April 2010 - July 2011
HSBC Card Services November 2006 - October 2009
Macy's North August 2004 - November 2006
Mystic Lake Casino Hotel August 1999 - August 2004
University of Minnesota-Men's Athletic Dept September 1998 - September 1999
Skills
Loyalty Marketing, Budgets, Direct Marketing, Customer Retention, Program Management, Forecasting, CRM, Analytics, Marketing Strategy, Database Marketing, Advertising, Marketing
Education
University of San Francisco 1994 — 1998
BA, Sports Marketing, Business
HSBC EVP Learning Talent Resourcing and Organization DevelopmentHSBCJune 2011 - Present
HSBC January 2005 - July 2011
HSBC Card Services October 1992 - December 2004
Household International 1988 - 1992
Skills
Building Strong Teams, Customer Experience, Strategy Development, Employee Relations, Leadership Development, Change Management, Recruiting, Team Building, Succession Planning, Talent Management, Organizational..., Personnel Management, HR Transformation, Vendor Management, Deferred Compensation, Human Resources, HRIS, Onboarding, Project Management, Talent Acquisition, Management, Performance Management, Employee Benefits, Employee Engagement, Leadership, Strategy, Coaching, Strategic Planning, Program Management, Outsourcing, Learning Management, Training
Education
University of Phoenix 1996 — 1999
MBA, Psychology and Business
Vanderbilt University 1984 — 1988
BS, Psychology
HSBC Bank USA, N.A. June 2012 - Present
HSBC North America July 2008 - June 2012
HSBC Card Services February 2007 - July 2008
HSBC Card Services February 2005 - February 2007
HSBC Card Services October 2002 - February 2005
HSBC Card Services April 2002 - October 2002
HSBC Card Services September 2001 - April 2002
Coca-Cola Enterprises, Inc. June 1996 - September 2001
Skills
Employee Relations, Performance Management, Talent Management, Strategic Planning, Recruiting, Change Management, Organizational..., Human Resources, Coaching, Project Management, Team Building, Talent Acquisition, Microsoft Office, Customer Service, Leadership Development, Leadership, Succession Planning, Executive Coaching, Deferred Compensation, Management, Benefits Administration, Personnel Management, Employee Engagement, Process Improvement, Onboarding, HR Consulting
Education
University of Oregon 1981 — 1984
Bachelor of Science, Rhetoric and Communications
ideel, A Groupon Company July 2011 - August 2015
HSBC Card Services August 2007 - July 2011
Skills
Customer Service, Microsoft Office, Customer Satisfaction, Microsoft Excel, Outlook, Social Media, Team Leadership, PowerPoint, Facebook, Performance Metrics, Retail, Human Resources, Technical Support, Team Building, Scripting, Online Fraud, Dispute Resolution, New Hire Training, Queue Management, Job Evaluation, Supervisory Skills, Schedules, Chargebacks, Dispute, Loss Prevention, Employee Training, Employee Management, KPI Reports, Quality Assurance, Quality Control, Confluence, Payment Systems, Conflict Resolution, Voice of the Customer..., PayPal, Account Management, Customer Retention
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Human Resources Management and Services, 3.9
University of Wisconsin 1999 — 2001
Associate’s Degree, Sociology and Anthropology, 3.5
Keller Williams Realty May 2015 - Present
ALAW - Albertelli Law/Oversite Data Services October 2012 - May 2015
ALAW - Albertelli Law/PREO June 2010 - October 2012
HSBC Mortgage Services December 2006 - June 2010
HSBC North America February 2005 - December 2009
HSBC Card Services November 1996 - February 2005
Skills
Process Improvement, Risk Management, Business Analysis
Education
University of Nevada-Las Vegas
TN Marketing July 2014 - Present
TN Marketing October 2009 - Present
AM Lifestyle Photography 2009 - Present
Color outside the line 2011 - Present
HSBC Card Services February 2007 - October 2009
Carmichael Lynch 2005 - 2006
Fallon 2005 - 2005
Skills
Direct Marketing, Email Marketing, Direct Mail, Online Advertising, Social Media, Advertising, Marketing Strategy, Social Media Marketing, Marketing Communications, Analytics, Marketing, Digital Marketing, Photography, Graphic Design, Facebook, Brand Development, DSLR, Management, Strategy, Web Analytics, Online Marketing, Creative Direction, Fundraising, Adobe Creative Suite, Copywriting
Education
University of Minnesota-Twin Cities 2002 — 2006
Journalism, Advertising/PR
University of Minnesota-Twin Cities 2002 — 2006
Bachelor's degree, Advertising
Dale Carnegie February 2015 - Present
Capital One May 2012 - July 2013
HSBC Card Services January 2010 - April 2012
HSBC Card Services December 2004 - November 2008
HSBC August 2000 - November 2004
Pitney Bowes Management Services 1996 - 2000
Skills
Training Delivery, Training, Leadership Development, Time Management, Instructional Design, Needs Analysis, Change Management, Financial Services, Program Management, Coaching, Organizational..., Management, Leadership, Project Management, Performance Management, Team Building, Business Analysis, Process Improvement, Employee Training, Public Speaking, Outlook, Strategy, Vendor Management, Talent Management, Blended Learning, Workshop Facilitation, Cross-functional Team..., Staff Development, Consulting, Call Centers, Business Process..., Business Intelligence, Employee Engagement, Human Resources, Management Consulting, Organizational..., Risk Management
Education
University of Washington 1991 — 1992
Master's Degree
University of Illinois at Urbana-Champaign 1984 — 1988
Bachelor's Degree
Immaculate Conception High School
High School Diploma
Barclays June 2014 - Present
Aerotek Professional Services December 2010 - June 2014
HSBC Card Services July 2007 - December 2010
Skills
Applicant Tracking..., Temporary Placement, Staffing Services, Talent Acquisition, Internet Recruiting, Talent Management, Sales, College Recruiting, Screening Resumes, Technical Recruiting, Recruiting, Contract Recruitment, Temporary Staffing, Screening, Customer Service, Onboarding, Sourcing, Benefits Negotiation, Staff Augmentation, Permanent Placement, Interviews
Education
University of Delaware 2003 — 2008
BA, English and Spanish
Great Lakes Dredge & Dock Corporation March 2015 - Present
VNA Health Care December 2013 - February 2015
Bosch & Harbor Lights Hospice November 2012 - November 2013
The Grove, Inc.(TGI) September 2010 - October 2012
National Express March 2007 - October 2009
HSBC Card Services August 2004 - March 2007
Paylocity July 2003 - July 2004
Paychex January 2000 - March 2003
Skills
Payroll Software: SAP,..., Proficient in Microsoft..., Took classes in Access..., Took courses in..., Payroll, PeopleSoft, Employee Benefits, General Ledger, Accounting, Payroll Taxes, Training, Outlook, SAP, Lotus Notes, Accruals, Microsoft Excel, Tax, Customer Service, Kronos
Education
University of Illinois at Chicago 1996 — 1997
Bachelor of Arts (BA), Psychology
Menezes and Associates April 2009 - Present
HSBC November 1996 - March 2009
HSBC Card Services 1996 - 2009
HSBC Card and Retail Services 2006 - 2008
Wells Fargo September 1976 - May 1994
Crocker Bank 1976 - 1986
Skills
Credit Cards, Credit Risk, Financial Services, Retail Banking, Financial Risk, Banking, Portfolio Management, Risk Management, Credit, Financial Modeling, Finance, Strategy, Business Strategy, Analytics, Management Consulting, Credit Analysis, Payments, Commercial Banking, Consumer Lending, Fraud, Leadership, Mortgage Lending, Strategic Financial..., Loans, Relationship Management, Mergers & Acquisitions, Commercial Lending, Financial Analysis, Operational Risk
Education
University of California, Berkeley 1974 — 1976
MBA, Finance
St. Xaviers High School, Bombay 1954 — 1961
Xilinx July 2014 - Present
KSBW-TV (NBC/ABC) November 2006 - Present
Visa August 2011 - June 2014
Oakland Athletics January 2013 - April 2013
HSBC Card Services May 2009 - August 2011
HSBC Card & Retail Services April 2006 - May 2009
i-Hire, Inc. January 1999 - April 2006
Japanese Cultural & Community Center of Nothern California June 1997 - December 1999
United States Army June 1993 - July 1997
UC Berkeley - EECS September 1988 - June 1992
Skills
Full-cycle Recruiting, Broadcast Television, Creative Strategy, Retail, Interviewing, Account Management, Customer Relations, Team Leadership, SDLC, Talent Acquisition, Interviews, Team Building, Customer Service, Leadership, Time Management, Networking, Management, E-commerce, Recruiting, Applicant Tracking..., Negotiation, Technical Recruiting, Benefits Negotiation, Security, Banking, Screening, Marketing, Social Networking, Sourcing, Financial Services, CRM, Vendor Management, Business Development, Executive Search, Human Resources, College Recruiting, Entrepreneurship, Hiring, Talent Management, Strategy, Training, Cold Calling, Employee Relations, Veterans, Onboarding, Temporary Placement, Internet Recruiting, Contract Recruitment, Taleo, Employee Training
Education
University of California, Berkeley
Bachelor's degree
HSBC Card and Retail Services 2009 - Present
HSBC Card Services September 2009 - December 2011
LanderNorth Asset Management March 2009 - April 2009
Wedge Partners June 2008 - August 2008
VALUE PLUS FINANCE LTD September 2006 - June 2007
Sify July 2005 - August 2006
Financial Technologies October 2004 - July 2005
Education
Weatherhead School of Management at Case Western Reserve University 2007 — 2009
MBA, Banking and Finance
University of Mumbai 2000 — 2004
Bachelors, Computer Engineering
Sprint/Clearwire December 2009 - Present
Cubis Financial, Ltd. June 2006 - July 2009
HSBC Card Services October 2005 - June 2006
HSBC Card Services July 2004 - October 2005
Skills
Process Improvement, Agile Project Management, Customer Service..., Project Management, Program Management, Analytics, Vendor Management, Product Management, Cross-functional Team..., Customer Experience, Call Center, Business Analysis
Education
University of Phoenix 2003 — 2005
Bachelor of Science
Intuit August 2013 - Present
Epsilon July 2011 - August 2013
HSBC Card Services June 2010 - July 2011
Skills
SAS, Analytics, Data Analysis, Segmentation, Cognos, Tableau, SQL, Customer Analysis, Data Mining, Data Visualization, Pivot Tables, Unix, Database Marketing, Predictive Analytics, Statistical Analysis, Microsoft Excel/Pivot..., SAS enterprise guide, Customer Analytics, Marketing Analytics, Web Analytics, Marketing Strategy, Customer Insight, A/B testing, Direct Marketing, Customer Acquisition
Education
State University of New York at Buffalo 2007 — 2009
M.S, Financial Economics
PayPal August 2012 - Present
PayPal May 2011 - July 2012
PayPal March 2010 - April 2011
PayPal (an eBay company) May 2006 - February 2010
PayPal/ eBay May 2006 - February 2010
PayPal May 2006 - December 2007
HSBC Card Services August 2004 - May 2006
American Express - Risk & Information banking September 2002 - July 2004
P U R C August 1997 - April 2002
University of Florida 1997 - 2002
Skills
Product Management, Analytics, Business Intelligence, Strategy, Process Improvement, Business Analysis, Cross-functional Team..., Management, SaaS, Risk Management, Outsourcing, Vendor Management, CRM, Analysis, Forecasting, Mergers & Acquisitions, Leadership, Business Development, Project Management, Finance, Financial Analysis, Budgets, Portfolio Management, Market Research, Training, Strategic Planning, Financial Services, Business Strategy, Start-ups, Strategic Partnerships, Financial Risk, Financial Modeling, Payments, Mobile Devices, Team Leadership, Banking, Program Management, Marketing, Team Management, SDLC, Credit Cards, Business Process..., Credit, Financial Reporting, E-commerce
Education
University Of Florida 2000 — 2002
M S, Finance
University of Florida - Warrington College of Business Administration 1997 — 2002
MS, Finance
University of Rajasthan 1991 — 1996
M A and BA Hons, Economics
Visa October 2013 - Present
Cognilytics, Inc. March 2010 - October 2013
BookEnds January 2012 - February 2012
PayPal Inc. September 2009 - December 2009
JPMorgan Chase (Formerly Washington Mutual) July 2006 - January 2009
HSBC Card Services August 2004 - July 2006
Skills
Strategic Planning, Analytics, Campaigns, Cross-functional Team..., Market Entry, Business Development, Leadership, Business Intelligence, Business Analysis, Management Consulting, Vendor Management, Analysis, Management, Program Management, Project Management, Product Development, SDLC, Enterprise Software, Consulting, Competitive Analysis, Strategy, Budgets, Entrepreneurship, Business Planning, Banking
Education
University of California, Los Angeles - The Anderson School of Management
MBA
University of California, Berkeley
BA, Mass Communications
Capital One May 2012 - Present
HSBC April 2011 - May 2012
HSBC Card Services April 2010 - April 2011
HSBC Card Services November 2005 - April 2010
HSBC September 2004 - November 2005
US Army May 1997 - September 2004
Education
United States Military Academy at West Point 1993 — 1997
BS, General Engineering
City of Duluth June 2012 - Present
CustomerLink February 2011 - May 2012
HSBC Card Services November 2008 - December 2009
HSBC Global Resourcing 2006 - 2008
Metris Companies August 2001 - August 2006
Dobson Cellular 1996 - 2001
Skills
Coaching, Risk Management, Credit, Leadership, Portfolio Management, Strategic Planning, Strategy, Team Building, Team Management, Vendor Management, Banking, Performance Management, Relationship Management, Call Centers, Project Management, Process Improvement, Operations Management, Financial Services, Management, Training, Contract Negotiation, Change Management, Policy, CRM, Employee Engagement, Project Planning, Finance, Customer Service, Credit Cards, Program Management
Education
University of Minnesota Duluth 1973 — 1977
Bachelor of Arts, English and Communications
HSBC Retail Banking and Wealth Management January 2015 - Present
HSBC Data Processing Philippines (HDPP) – Quezon City, Philippines October 2013 - January 2015
HSBC Bank USA October 2011 - October 2013
HSBC Bank USA July 2008 - October 2011
HSBC Card Services September 1999 - July 2008
Skills
Financial Services, Relationship Management, Business Analysis, Risk Management, Banking, Analytics, Credit Cards, Credit, Leadership Development, Portfolio Management, Management, Training, Vendor Management, Process Improvement, Leadership, Call Centers, CRM
Education
University of Phoenix
Business Administration, Business Administration and Management, General
University of Hawaii - College of Business Administration 1988 — 1990
Capital One March 2013 - Present
HSBC November 1984 - March 2013
HSBC - communications services November 1984 - March 2013
HSBC Card Services November 1984 - March 2013
HSBC Technologies, Inc 1984 - March 2013
HSBC Technology & Services 1984 - March 2013
Household International 1984 - 2002
Skills
Credit Cards, CICS, JCL, Mainframe, NDM, Business Process, Enterprise Architecture, Visio, TSO, SDLC, MVS
Education
University of Illinois at Urbana-Champaign 1971 — 1974
Apple Inc April 2012 - Present
Apple Inc 2007 - 2009
Capgemini Consulting 2006 - 2007
KANBAY (CAPGEMINI) 2002 - 2007
HSBC Card Services 2005 - 2006
Kanbay 1998 - 2006
Skills
Program Management, Project Planning, Project Implementation, Project Coordination, MS Project, MS Office Suite, PMP, PMI, PMO, Software Project..., Project Execution, Project Delivery, Operations Management, OmniPlan, Project Management, CRM, Requirements Gathering, Business Intelligence, Quality Assurance, Change Management, Testing, Cross-functional Team..., SDLC
Education
University of Pune 1996 — 1998
MBA, Marketing, Computers
University of Pune 1990 — 1996
Bachelor of Engineering, Civil Engineering
Jnana Prabodhini 1982 — 1990
School
HSBC Card Services SVP, Corporate Information ManagementHSBC2008 - Present
childrens hopsital los angeles 1989 - 1999
Skills
Analytics, Credit Cards, Financial Services, Customer Acquisition, Credit Risk, Retail Banking, Risk Management, Portfolio Management, Banking, Relationship Management
Education
University of California, Riverside 1982 — 1983
at Argus, A Verisk Analytics Company June 2012 - Present
HSBC July 2008 - May 2012
HSBC Card Services May 2007 - July 2008
HSBC Card Services January 2006 - May 2007
First Data Corporation October 2002 - January 2006
First Data Corporation July 2000 - October 2002
First Data Corporation July 1999 - July 2000
Pentafour Software Solutions June 1995 - July 1999
Skills
Fraud, RISK, Prevention, Fraud Detection, Call Center, Analytics, Operations Management, Back Office, Information Security..., Program Management, Project Management, Managing Managers, Credit Cards, Debit Cards, Commercial Banking, Retail Banking, Six Sigma, Customer Analysis, Information Technology, Internal Audit, Outsourcing, Vendor Management, Contract Negotiation, AML, Financial Risk, Credit, Credit Risk, Financial Services, Banking, Operational Risk, Call Centers, Risk Management, Management, Business Analysis, Relationship Management, Operational Risk..., Payment Systems, Cards, Payments, Predictive Analytics, Internet Banking, PMO, Mobile Payments, PCI DSS, Electronic Payments, SDLC, Business Requirements, Governance, Enterprise Risk..., Requirements Gathering
Education
Shanmugha College of Engineering 1992 — 1996
Electronics and Instrumentation Engineering with specialization in Robotics
University of Nebraska at Omaha
Hedvig Inc. July 2012 - Present
HSBC August 2009 - June 2012
HSBC Card Services May 2006 - June 2012
Chrysler 2002 - 2006
Education
University of Madras
Bank of America September 2006 - Present
HSBC Card Services October 2004 - September 2006
HSBC Finance January 2000 - May 2003
Skills
SAS, Credit Risk, Forecasting, Financial Analysis, Credit Analysis, Loans, Business Intelligence, Portfolio Management, Mortgage Lending, Financial Risk, Risk Management, Financial Services
Education
University of Pittsburgh 1997 — 1998
MA
York University 1994 — 1997
BA
Wells Fargo August 2008 - Present
PayPal May 2006 - August 2008
HSBC Card Services November 2001 - May 2006
Skills
Credit Risk, Risk Management, Credit, Portfolio Management, Banking, Credit Cards, Financial Risk, Analytics, Financial Modeling, Financial Services, Credit Analysis, Underwriting
Education
University at Buffalo
Ph.D., Economics
Capital One May 2012 - Present
HSBC Card Services June 2003 - May 2012
Education
University of Houston 1977 — 1984
BBA, MARKETING & ACCOUNTING
US Bank 2008 - 2010
HSBC Card Services 2005 - 2008
Metris Companies 2004 - 2005
Metris Companies 2001 - 2004
Education
University of Iowa - Henry B. Tippie College of Business 1992 — 1994
MBA
HSBC Card Services August 2006 - Present
Skills
Analytics, Banking, Basel II, Credit Cards, Credit Risk, Data Mining, Portfolio Management, Predictive Analytics, Predictive Modeling, Retail Banking, Risk Analytics, Risk Management, SAS, SAS programming, Segmentation, Statistical Modeling
Education
University of Alabama
M.S., Engineering Mechanics
University of Alabama, Manderson Graduate School of Business
M.S., Statistics
HSBC Card Services January 2006 - Present
HSBC Card Services June 2000 - December 2006
Education
University of Phoenix 2006 — 2008
BS in Business Management, Business
HSBC November 1995 - Present
HSBC Card Services November 1995 - December 2005
Education
University of Phoenix 2005 — 2008
BSA, Management
Hollstadt & Associates March 2015 - Present
Questar Assessments Inc. 2010 - Present
Questar Assessment, Inc. 2009 - Present
HSBC Card Services 2004 - 2009
Metris Companies November 2003 - December 2005
Skills
Data Warehousing, Analytics, ETL, COBOL, PMO, SAS, Business Process, SharePoint, Visio, Unix, Business Analysis, Business Intelligence, Informatica, SDLC
Education
University of Minnesota Duluth 1969 — 1973
Capital One May 2012 - Present
HSBC Card Services March 2010 - April 2012
HSBC Card and Retail Services October 2005 - March 2010
Telerent February 1994 - August 2002
Skills
Credit Cards, Call Center, Loss Mitigation, Debt, Vendor Management, Operations Management, Financial Analysis, Strategy, Analysis, Business Development, Management, Team Building, Process Improvement, Credit Analysis, Call Centers, Outsourcing, Financial Services, Underwriting, Relationship Management, Executive Management, Customer Retention, Consumer Lending, Finance, Financial Risk, Asset, Retail Banking, Payments, Commercial Lending, Analytics, Commercial Banking, Investments, Sales, Loan Origination, Mergers & Acquisitions, Mortgage Banking, Asset Management, Business Planning, Leadership, Insurance, Program Management, P&L Management, New Business Development, Sales Management, Customer Experience, CRM, Start-ups, Financial Modeling, Sales Operations, Negotiation, Strategic Partnerships
Education
University of Phoenix 2004 — 2005
Bachelor's degree, Business Administration and Management, General
Optum June 2015 - Present
Optum April 2014 - June 2015
OptumHealth (UnitedHealth Group) August 2011 - April 2014
Target Financial Services September 2010 - August 2011
OptumHealth Financial Services September 2009 - September 2010
OptumHealth Financial Services March 2008 - September 2009
HSBC Card Services 2005 - 2008
Metris Companies 2005 - 2006
Skills
Financial Analysis, Pricing, Forecasting, Budgets, Analysis, Planning, Data Analysis, Strategic Analysis, Capital Budgeting, Budgeting, Cost Allocation, Essbase, Mergers & Acquisitions, Acquisition Integration, New Business Development, Leadership, Cross-functional Team..., Strategy, Management, Process Improvement, Strategic Planning
Education
University of Minnesota - Carlson School of Management 2006 — 2008
MBA
University of Wisconsin-Eau Claire 2002 — 2004
Mathematics
Univeristy of California Cooperative Extension Monterey County November 2014 - Present
Capital One 2012 - 2013
HSBC 2009 - 2012
HSBC 2008 - 2009
HSBC Card Services 2006 - 2008
River Ranch Fresh Foods 2004 - 2006
California Department of Food and Agriculture 2003 - 2004
Education
University of California, Davis 1999 — 2003
inVentiv Health May 2011 - Present
HSBC Card Services August 2006 - May 2011
Sanofi Pasteur 2000 - 2006
Skills
SAS, Statistical Modeling, Analysis, Business Analysis, Predictive Analytics, Predictive Modeling, Analytics, SAS programming, Segmentation, Team Building, Team Leadership, Credit Risk, Data Analysis, Data Modeling, Statistics, VBA, Data Warehousing, Business Intelligence, Data Mining, Vendor Management, R, Data Management, Risk Management, SAS Programming
Education
University of Alberta 1997 — 1999
ms, Nutrition and Immunology
University of Alberta 1997 — 1999
ms, Nutrition and Immunology
Nanjing No.4 Highschool
NorthgateArinso March 2010 - Present
Chase December 2008 - March 2010
HSBC Card Services February 2006 - August 2008
Metris Companies June 2004 - February 2006
Skills
Business Intelligence, Forecasting, Project Management, Project Planning, Analysis, Budgets, Business Analysis, Vendor Management, Process Improvement, Performance Management, Leadership, Reporting & Analysis, Business Process..., Change Management, Management
Education
United States Military Academy at West Point 1990 — 1994
BS, Economics
Wells Fargo September 2010 - Present
HSBC Card Services February 2010 - September 2010
HSBC Card Services May 2006 - February 2010
UCLA Department of Statistics April 2004 - May 2006
Skills
Cognos, Credit Cards, Credit Risk, Cross-functional Team..., Data Management, Financial Risk, Forecasting, Predictive Modeling, Project Management, Risk Analytics, Risk Management, SAS, SQL, Teradata, Unix, Data Mining, Financial Modeling
Education
University of California, Los Angeles
MS, Statistics
University of Wisconsin-Madison
MS, Industrial Engineering
Philips Medical Systems April 2008 - December 2009
Fluke Europe B.V. February 2007 - March 2008
HSBC Card Services October 2004 - October 2005
Standard Chartered Bank March 2004 - August 2004
Skills
Financial Modeling
Education
University of Madras 2001 — 2003
M.A., Econometrics
University of Madras 1998 — 2001
B.A., Economics
Catholic Health Initiatives March 2013 - Present
Elekta October 2005 - February 2013
HSBC Card Services October 2002 - October 2005
HSBC Card Services June 2000 - October 2002
HSBC Card Services March 1999 - June 2000
Nevada Anesthesia Consultants February 1995 - March 1999
Focus Health Services June 1993 - February 1995
Internal Medicine Associates April 1991 - June 1993
Skills
Team oriented, customer..., Excellent communication..., Microsoft SQL Server, Troubleshooting, Training, EMR, Software Documentation, Databases, Testing, Management, Integration, HL7, Healthcare, Technical Support, Software Configuration..., Analysis
Education
University of Phoenix-Las Vegas Campus 1995 — 1997
Bachelor of Science (B.S.), Business Management
UnitedHealthcare July 2013 - Present
UnitedHealthcare November 2008 - July 2013
HSBC Card Services December 2005 - June 2008
Metris Companies April 2002 - December 2005
PricewaterhouseCoopers September 1994 - April 2002
Education
University of Iowa - Henry B. Tippie College of Business 1992 — 1994
Master of Arts, Accounting
University of Iowa - Henry B. Tippie College of Business 1988 — 1991
Bachelor of Business Administration, Accounting
Centennial Hills Hospital September 2011 - December 2011
Ameristar Casinos, Inc February 2009 - October 2009
HSBC Card Services December 2005 - September 2008
City of Indianapolis September 2001 - November 2005
Skills
Leadership, Onboarding, Employee Engagement, Policy, Training, Performance Management, Succession Planning, Leadership Development, Employee Relations, Recruiting, New Hire Orientations, Deferred Compensation, Human Resources, Performance Appraisal, Personnel Management, Conflict Resolution
Education
University of Phoenix 1992 — 1997
BA, Business Management
SunTrust Bank September 2011 - Present
North Memorial Health Care January 2009 - Present
North Memorial Health Care January 2009 - Present
HSBC Card Services December 2006 - January 2009
Cargill August 2004 - December 2006
AgriBank, FCB 1992 - 1999
Skills
Employee/Labor Relations, Human Capital Management, Human Performance, Human Resource Business..., Talent Mana, Succession Planning, Organizational..., Leadership Development, Talent Management, Personnel Management, Organizational..., Performance Management, Human Resources
Education
University of Minnesota-Twin Cities 1980 — 1983
Masters, Adult Education/Leadership Development
Capital One May 2012 - Present
Capital One September 2004 - Present
HSBC Card Services June 2011 - April 2012
HSBC Card Services September 2004 - May 2011
FIRST CONSUMERS NATIONAL BANK 1993 - 2003
Skills
Direct Marketing, Account Management, Software Project..., Product Marketing, Customer Experience, Analytics, Customer Acquisition, Financial Services, Cross-functional Team..., Project Management, Banking, Competitive Analysis, Process Improvement, Web Analytics, Email Marketing, Strategy, Business Analysis, Marketing, CRM, Management, Online Marketing, Relationship Management, Product Management, Portfolio Management, Segmentation, Program Management, Risk Management, Strategic Planning, Credit Cards, E-commerce, Digital Strategy, Requirements Gathering, Marketing Strategy, Vendor Management, Digital Marketing, SDLC, Training & Development
Education
University of Oregon 1988 — 1992
Bachelor of Arts, English
Lake Oswego High School
HR Executive September 2014 - Present
Encore Capital Group January 2011 - August 2014
HSBC May 2005 - December 2007
HSBC Card Services March 2003 - May 2005
Household Credit Services June 1997 - March 2003
Household International 1992 - 1997
Household International 1974 - 1992
Skills
Talent Management, Performance Management, Succession Planning, Employee Benefits, Employee Training, HRIS, Human Resources, Interviews, Leadership, Management, Onboarding, Organizational Design, Organizational..., Organizational..., Personnel Management, Recruiting, Technical Recruiting, Workforce Planning, Applicant Tracking...
Education
University of Delaware 1969 — 1974
BA, Political Science
Florida Department of Environmental Protection August 2014 - Present
Raymond James Financial, Inc. 2015 - 2015
Raymond James Financial, Inc. 2015 - 2015
Raymond James Financial, Inc. 2015 - 2015
The Exchange - USA Army and Air Force Exchange Services, USA May 2012 - August 2014
HSBC Card Services May 2010 - April 2012
Capgemini 2005 - 2010
Kanbay 2005 - 2009
CAPGEMINI INDIA PVT LTD 2005 - 2007
Skills
SDLC, Requirements Analysis, Java Enterprise Edition, Software Project..., Business Analysis, Agile Methodologies, Web Services, Spring Framework, Oracle, SQL, Java, XML, Requirements Gathering, PL/SQL, Solution Architecture, SOA, Hibernate, Struts, JSP, Core Java, Software Development, Servlets
Education
University of Pune 2000 — 2004
be, it
Nutan 1998 — 1998
Bachelor's degree, IT
Marketing Services Consulting 2009 - Present
CPP North America 2011 - 2012
Carlson Companies, Inc. 2010 - 2011
North American Membership Group 2009 - January 2010
HSBC Card Services 2006 - 2009
Metris Companies February 1999 - December 2005
Carlson Companies Inc. 1991 - 1999
Skills
Direct Marketing, Financial Services, Digital Marketing, Online Marketing, Marketing Strategy, Multi-channel Marketing, Database Marketing, Loyalty Marketing, E-commerce, Product Management, Credit Cards, Marketing, Leadership, Customer Acquisition, Strategy
Education
University of Minnesota - Carlson School of Management 1995 — 1997
Executive Management
University of Saint Thomas 1985 — 1990
Philosophy, Economics
Kaiser Permanente November 2012 - Present
Kaiser February 2008 - November 2012
HSBC Card Services July 2006 - January 2008
Skills
SQL, SAS, Predictive Modeling, SAS programming, Data Analysis, Analytics, Data Mining, Predictive Analytics, Financial Modeling, Statistical Modeling, Credit Cards, Credit Risk, R, Risk Management, Statistics, Informatcia
Education
University of California, Los Angeles - Fielding School of Public Health 2004 — 2006
MPH
University of California, Berkeley 2001 — 2003
MA
Insikt, Inc. July 2013 - Present
Progreso Financiero June 2010 - May 2013
HSBC Card Services March 2008 - June 2010
HSBC Card Services October 2006 - February 2008
Skills
Analytics, Risk Analytics, Customer Analysis, Credit Risk, Financial Risk, SAS, Credit Cards, Risk Management, Financial Services, Data Mining, Financial Modeling, Management, Predictive Modeling
Education
UCSC
HSBC Card Services February 2010 - Present
Kaiser Permanente June 2008 - February 2010
Skills
Test Director, User Acceptance Testing, Test Strategy, SDLC, Quality Assurance, Testing, Mainframe, Credit Cards, Business Analysis
Education
Mysore University
M-Tech, Mechanical Engineering
HSBC Card Services January 2011 - Present
HSBC January 2005 - December 2010
Education
Université du Québec à Montréal
Wells Fargo Home Mortgage December 2014 - Present
IDS Group July 2011 - January 2015
IDS 2011 - January 2015
HSBC Card Services May 2002 - July 2011
Metris Companies 2002 - 2006
Fingerhut 1995 - 2002
Skills
Analytics, Business Process..., Credit Cards, Data Mining, Forecasting, Statistical Modeling, Process Improvement, Product Development, Predictive Modeling, Product Management, SAS, Data Analysis, Segmentation, Business Analysis, Finance, Management, Risk Management
Education
University of Phoenix 2009 — 2011
MBA, Business
Concordia College, Moorhead, MN 1981 — 1985
Bachelor of Science (BS), Math & Business
Capital One May 2012 - Present
HSBC February 2011 - July 2012
HSBC Card Services January 2008 - January 2011
HSBC Card Services January 2007 - January 2008
HSBC Card Services January 2006 - January 2007
HSBC Card Services January 2003 - January 2006
Household International June 2001 - January 2003
Skills
Database Marketing, P&L Management, Analytics, Innovative Problem..., Program Management, Operating Budgets, People Skills, Risk Management, Management, Marketing Strategy, Portfolio Management, Credit Cards, Customer Acquisition, Credit, Credit Risk, Financial Risk, Financial Services, Payments, Segmentation, Strategy
Education
UC Santa Cruz 2000 — 2002
MS Applied Economics and Finance, Economics, Statistics, Corporate Finance, Optimization, Asset Pricing
UC Santa Cruz 1997 — 2001
Bachelors of Economics, Economics, Statistics, Marketing, Corporate Finance, Accounting
Pinnacle Entertainment January 2015 - Present
Caesars Entertainment Corporation May 2014 - January 2015
Capital One April 2012 - September 2012
HSBC Card Services May 2010 - April 2012
HSBC Card Services October 2009 - May 2010
HSBC Card Services March 2007 - October 2009
HSBC Card Services October 1998 - March 2007
Skills
SDLC, Business Analysis, Relationship Management, Visio, Credit Cards, Management, Project Management, Credit, Financial Risk, Marketing, Sales
Education
Project Management Institute
Credentials accepted. Pending PMP Exam
University of Phoenix 1998 — 1999
Business
Capital One May 2012 - Present
HSBC Card Services September 2010 - May 2012
HemCon Medical Technologies 2007 - 2010
Skills
Product Management, Analytics, Marketing, Direct Marketing, Product Marketing, Email Marketing, Competitive Analysis, Advertising, Marketing Management, Digital Marketing, Web Analytics, Market Research, Segmentation, Marketing Communications, Multi-channel Marketing, Business Development, Online Advertising, Online Marketing, Brand Development, Direct Mail, Social Media Marketing, Cross-functional Team..., Sales, Credit Cards, Product Launch, Forecasting, Relationship Management, Brand Management, Mobile Marketing, CRM, SEM, Vendor Management, Customer Insight
Education
University of Hawaii at Manoa
Bachelor of Business Administration (BBA), Marketing
HSBC April 2011 - Present
HSBC Card Services March 1998 - April 2011
Embassy Suites 1996 - 1998
Sheraton 1994 - 1996
Embassy Suites 1990 - 1994
University of Delaware 1984 - 1990
Skills
Credit Cards, Retail Banking, Credit, Employee Relations, Relationship Management, Vendor Management, Financial Services, Performance Management, Business Development, Account Management, Process Improvement, Training, Business Analysis, Coaching, Call Centers, Sales, Operations Management, Management, Leadership
Education
University of Delaware 1979 — 1983
BSHR, Hotel & Restaurant Management
Lansdale Catholic High School
Capital One May 2012 - Present
HSBC February 2006 - April 2012
HSBC Card Services January 2002 - January 2006
Skills
Analytics, Business Analysis, Call Centers, Change Management, Credit Cards, Financial Services, Management, Process Improvement, Program Management, Risk Management, Business Process..., Analysis, Executive Management, Banking
Education
University of San Francisco
BS, Organizational Behavior
professional company November 2012 - Present
HSBC Card Services February 2006 - September 2010
Borden's 1995 - 2000
Koroseal Commercial Wallcovering 1992 - 1995
Skills
Sales, Sales Operations, Call Center, Customer Service, Credit Cards, Customer Experience, Microsoft Excel, Customer Satisfaction, Banking, Microsoft Office, Credit, Microsoft Word, Leadership, Outsourcing, Pricing, Vendor Management, Time Management, Data Entry, Troubleshooting, Teamwork, Team Building, Process Improvement, Training, Accounting, Telephone Skills, Customer Retention, Forecasting, Operations Management, Team Management, Analysis, Management, Call Centers
Education
University of Phoenix-Tulsa Campus 2009 — 2011
MBA, completion late 2011, Human Capital Management, Organizational Leadership, Economics, Marketing, Corporate Finance, Acct.
University of Arkansas at Fayetteville
Bachelor of Science, Major:Housing and Interior Design
Prudential June 2014 - Present
TEKsystems May 2012 - October 2013
TEK Systems May 2012 - October 2013
HSBC Card Services September 1991 - February 2012
Skills
Business Strategy, Strategic Planning, Management, New Business Development, Continuous Improvement, Process Improvement, Change Management
Education
University of Phoenix 1994 — 1997
Master of Business Administration (MBA), Business Administration and Management, General, GPA 3.82
Fairleigh Dickinson University-Metropolitan Campus 1975 — 1979
Bachelor of Science (BS), Biology, General
Thinktink September 2011 - Present
The Great Indoors October 2007 - February 2009
HSBC Card Services October 1989 - March 2004
Skills
Customer Service, Cashiering, General Administration
Education
Paso Robles High 1980 — 1984
Diploma, General Ed
University of Phoenix
Associates Degree in progress, Phsychology
RBC Investor Services January 2013 - Present
CI Investments Inc. January 2011 - June 2012
HSBC Card Services November 2008 - December 2010
Skills
Investments, Finance, Financial Analysis, Financial Modeling, Financial Services, Mutual Funds, Portfolio Management, Wealth Management, Strategic Financial..., Relationship Management
Education
University of Montreal 2005 — 2007
Bachelor's Degree, Economics
Belgian School of Kigali 2001 — 2004
High School, Economics
HSBC Card Services March 2002 - Present
Capital One 2002 - 2015
Capital One 2002 - 2015
Skills
Relationship Management, Credit Cards, Analysis, Banking, Call Centers, Credit, Credit Risk, Customer Service, Financial Services, Leadership, Process Improvement, Project Management, Retail Banking, Risk Management, Strategic Planning, Team Building
Education
University of Oregon - Charles H. Lundquist College of Business 1989 — 1993
Bachelor of Science (B.S.), Finance/Marketing
Aims Community College November 2011 - Present
HSBC March 2006 - April 2007
HSBC Card Services June 2001 - March 2006
Skills
Microsoft Office, Employee Relations, Customer Service, PowerPoint, Research, Leadership, Staff Development, Microsoft Word, Microsoft Excel, Outlook, Nonprofits, Project Management
Education
University of Northern Colorado 1998 — 2001
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Sodexo May 2015 - Present
Sodexo August 2012 - April 2015
Capital One February 2012 - August 2012
HSBC Card Services June 2010 - February 2012
Citi May 2007 - January 2010
Citizens Bank September 2006 - December 2006
Skills
Analysis, Financial Analysis, Data Analysis, Microsoft Office, Microsoft Excel, SAP, SAP ERP, EDW, Supervisory Skills, Data Mining, Time Management, Data Management, MS Excel Pivot Tables, Brio Query, Brio Reports, Account Reconciliation, Problem Solving, Internal Controls, Procedure Development, Business Process..., Business Process Design, Statistical Data..., Project Management, Interviews, Legal Compliance
Education
SUNY at Buffalo 2005 — 2007
Master of Business Administration (MBA)
SUNY Albany 2001 — 2005
Bachelor's degree, Business Administration and Management, General
Capital One May 2012 - January 2014
HSBC Card Services February 2001 - May 2012
Paysys February 1993 - February 2001
Kirchman Corporation February 1991 - February 1993
Skills
Visio, Business Requirements, SDLC, Business Analysis, Requirements Gathering, Banking, Credit Cards, Testing, Training, Gap Analysis, Credit, User Acceptance Testing, Functional..., Analysis, Systems Analysis, Requirements Analysis, Risk Management, Software Project..., Vendor Management
Education
University of Central Florida
Bachelor's Degree, Criminal Justice and Corrections