HSBC Card Services
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HSBC Card Services Employees
MPUSD August 2014 - Present
Monterey Peninsula Unified School District January 2013 - Present
Monterey Peninsula Unified School District August 2011 - Present
HSBC 2005 - 2006
HSBC Card Services 2002 - 2005
Skills
Recruiting, Conflict Resolution, Coaching, Leave of Absence, FMLA, Open Enrollment, Public Speaking, New Hire Orientations, Job Fairs, Employment Law..., Labor Relations, Deferred Compensation, HRIS, Employee Relations, Employee Training, Human Resources, Resume Writing, HR Policies, Collective Bargaining, Event Planning, EEO, Career Development, I-9 Compliance, Applicant Tracking..., PowerPoint, Interviews, Microsoft Word, Interview Preparation, Research, HRIS Database Management, Job Descriptions, K-12, Hiring, Personnel Management, Employee Orientations, EEOC, Microsoft Excel
Education
National University 2013 — 2014
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Hartnell College 1999 — 2001
Associate of Arts (AA), General Studies
IMC Financial Markets March 2012 - Present
Citadel Investment Group April 2010 - March 2012
Brooksource July 2009 - April 2010
Brooksource June 2008 - July 2009
HSBC Card Services May 2007 - August 2007
Skills
Recruiting, Information Technology, Technical Recruiting, Project Management, Talent Management, Talent Acquisition, Interviews, College Recruiting, Internet Recruiting, Leadership, Human Resources, Onboarding, Contract Recruitment, Applicant Tracking..., Sourcing
Education
University of Illinois at Urbana-Champaign 2004 — 2008
BA, International Studies (concentration in Business Administration and Communication), Spanish Minor
Cegri International Centre of Higher Learning 2007 — 2007
(Study Abroad Progam), Advanced level coursework in Spanish Grammar, Phoenetics, Culture, Law, and Art History
DePaul University
DePaul University
DePaul University
DePaul University
Lake Zurich High School
Capital One August 2012 - Present
HSBC Card Services May 2011 - August 2012
HSBC Card Services April 2010 - May 2011
HSBC Card Services August 2008 - April 2010
marketRx July 2007 - July 2008
Hero Honda June 2005 - June 2007
Skills
SAS, Analytics, Predictive Analytics, Credit Risk, Business Analysis, Predictive Modeling, Portfolio Management, Risk Management, Financial Risk, Valuation, Financial Modeling, Credit, Lines Of Credit, Credit Cards, Forecasting, Segmentation, Strategy, Financial Services, CHAID, SAS E-Miner, Statistics, Statistical Data..., Business Strategy, Management, Analysis, SAS programming
Education
Indian Institute of Technology, Bombay 2001 — 2005
Bachelor’s Degree, Mechanical Engineering
Bank of America June 2011 - February 2012
HSBC Card Services August 2010 - June 2011
New York-New York Hotel & Casino August 2009 - August 2010
Red Lobster April 2007 - October 2009
Skills
Microsoft Excel, Customer Satisfaction, Microsoft Office, Customer Service, PowerPoint
Education
College of Southern Nevada
Growers Ice Company May 2013 - Present
Capital One May 2012 - January 2013
HSBC Card Services October 2011 - April 2012
HSBC Card Services October 2010 - October 2011
HSBC Card Services January 2006 - October 2010
National Custom Packing 2005 - 2006
Fresh Express (a subsidiary of Chiquita Brands, LLC) 2002 - 2004
Fresh Express (a subsidiary of Chiquita Brands LLC) 1998 - 2002
Fresh Express (a subsidiary of Chiquita Brands LLC) 1996 - 1998
Star Market 1988 - 1996
Skills
Production Managment, Analysis, Purchasing, Plant Management, Industrial Maintenance, Packaging Machinery, Food Packaging, Electricians
Education
St. Mary's College of California
Bachelor of Arts (BA), Business Management
Hartnell College
Associate's degree, Industrial Technology
Hartnell College
Associate of Arts (AA), General Studies
TD August 2015 - Present
PayPal June 2007 - April 2015
HSBC Card Services June 2005 - April 2007
MBNA October 2002 - April 2005
Skills
Credit Cards, Credit Risk, Risk Management, Analytics, Financial Risk, Credit, Portfolio Management, Banking, Fraud, SAS, Loans, Credit Analysis, Payments, Financial Analysis, Financial Services, Cross-functional Team..., Strategy, Management, Strategic Partnerships, Business Strategy, Fraud Prevention, E-commerce, Fraud Detection, Business Analysis, Analysis, Data Analysis, Process Improvement
Education
Golden Gate University 2010 — 2013
MBA, Management
John F. Kennedy University 2007 — 2011
M.A., Counseling Psychology
University of Richmond 1997 — 2001
Bachelor of Science, Business Administration; Computer Science
Capital One May 2012 - April 2013
HSBC Technology Services January 2002 - May 2012
HSBC Card Services January 2000 - May 2002
Household Credit Services January 1996 - January 2000
Household Credit Services January 1992 - January 1996
Household Credit Services October 1987 - January 1992
Skills
Project Portfolio..., Software Documentation, Quality Assurance, Testing, Cross-functional Team..., Project Management, Analysis, Management, Project Planning, Strategy, Training, Troubleshooting, Management Consulting, Business Requirements, Budgets, Forecasting, Marketing, Time Management, Negotiation, Information Technology, Teamwork, Business Analysis
Education
The George Washington University - School of Business 2003 — 2005
Masters Certificate, Project Management
Hartnell College 1982 — 1986
Associate of Arts (AA), General Education/Business
American Express February 2012 - Present
HSBC Card Services November 2010 - February 2012
Dun and Bradstreet May 2009 - August 2009
Kumar Udyog June 2007 - June 2008
Kumar Udyog December 2006 - June 2007
Skills
Risk Management, Analysis, Financial Analysis, Financial Modeling, Project Management, Business Analysis, Valuation, Construction
Education
University of Georgia - Terry College of Business 2008 — 2010
Indian Institute of Technology, Delhi 2002 — 2006
B.Tech, Civil Engineering
US Bank June 2015 - Present
Stephanie S Alvarez Agency January 2014 - Present
Fred Meyer April 2015 - July 2015
AAA Oregon/Idaho January 2011 - January 2014
HSBC Card Services January 2006 - August 2009
Farmers Insurance August 2004 - February 2006
Dominos Pizza Enterprises March 1998 - March 2001
Skills
Insurance, Customer Service, Property & Casualty..., Life Insurance, Sales, General Insurance, Disability Insurance, Licensed Property &..., Software Documentation, Homeowners, Term Life Insurance, Motorcycle, Licensed Life Insurance..., Umbrella Insurance, Negotiation, Direct Sales, Sales Management, CRM, Customer Retention, Property & Casualty..., Customer Negotiations, Customer Relations, Business Management, Life & Health Insurance..., Fixed Annuities, Casualty, Commercial Insurance, Liability, Underwriting, Casualty Insurance
Education
Heald College 2011 — 2012
AAS, Business Management
Heald College 2009 — 2011
AAS, Criminal Justice
John Marshall High School 1988 — 1992
Diploma, General
Scappoose High School 1990 — 1991
General, 11
First 5 Monterey County December 2013 - Present
Capital One May 2012 - October 2013
HSBC Card Services July 1997 - May 2012
River Ranch Fresh Foods 1991 - October 1996
Bruce Church Inc. BC Systems, Interfresh 1986 - 1991
Skills
Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Visio, Lotus Notes, Data Entry, Budgets, Accounts Receivable, Video Conferencing, Spreadsheets, Administrative..., Invoicing, PeopleSoft, Office Management, Process Improvement, Accounts Payable, Time Management, Office Administration, Customer Service, Onboarding, Team Building, Expense Management, General Ledger, Financial Reporting, Telephone Skills, Travel Arrangements, Project Management, Event Planning, Calendaring, Management, Call Centers, QuickBooks, Access, Credit Cards, Banking, Payments, Credit, Financial Services, Finance, Analysis, Data Analysis, Risk Management, Analytics, Financial Analysis, Vendor Management
Education
Hartnell College 1984 — 1986
No degree, Accounting
Salinas High School 1980 — 1984
Diploma
Barclaycard September 2015 - Present
Barclays February 2014 - Present
HSBC Card Services 2000 - 2007
Skills
Auditing, Credit, Management, Quality Assurance, Loans
Education
College of DuPage
A.A, Liberal Arts, Business Administration and Management, General
JPMorgan Chase December 2013 - Present
Porter Auto Group October 2011 - April 2012
HSBC Card Services January 1999 - June 2011
HSBC Card Services January 1997 - January 1999
HSBC Card Services January 1996 - January 1997
Smith Barney January 1993 - January 1996
Skills
Management, Leadership, Training, Call Centers, Performance Management, Team Management, Coaching, Portfolio Management, Sales, Time Management, Customer Service, Banking, Financial Services, Process Improvement, CRM, Investments, Microsoft Office, Business Analysis, Vendor Management, Team Leadership, Microsoft Excel, AML, Data Analysis
Education
Goldey Beacom College 1982 — 1986
Bachelor of Science, Marketing Management
Salesianum
Orange Lake Resorts, Holiday Inn Club Vacations August 2014 - Present
DMDC September 2012 - June 2014
Palma School February 1996 - June 2014
HSBC Card Services July 1991 - February 2011
HSBC Card Services July 1991 - February 2011
HSBC Card Services July 1991 - February 2011
Skills
Customer Service, Credit Cards, Retail, Collections, Fraud Detection, Sports Coaching
Education
Hartnell College 1990 — 1992
General education
Palma High School 1986 — 1990
3.0
Fishback Financial Corporation March 2012 - Present
Insight Credit Solutions, LLC March 2010 - February 2012
Meta Payment Systems November 2007 - March 2010
HSBC Card Services June 1998 - November 2007
SPS Payment Systems 1993 - 1998
Skills
Credit Cards, Cards, Operations Management, Call Center, Credit, Prepaid Cards, Banking, Associations, Fulfilment, Card issuing, Call Centers, Debit Cards, Electronic Payments, Financial Services, Payments, Relationship Management, Risk Management, Sales, Strategic Planning, Payment Systems, Loans, Leadership
Education
Dordt College 1989 — 1993
BA, Business Administration
FIS April 2008 - November 2013
HSBC Card Services March 2006 - March 2008
Skills
SAS, Banking, Risk, Analytics, Risk Management, Data Mining, Data Analysis, SQL, Problem Solving, Financial Risk, Analysis, Statistical Modeling, Business Analysis, Leadership, Statistics
Education
Kansas State University 2000 — 2006
M.S., Statistics
Doane College 1995 — 2000
BA, Math and German
Allstate March 2013 - Present
HSBC November 2011 - March 2013
HSBC January 2009 - November 2011
HSBC Card Services November 2000 - January 2009
Discover Financial services August 1997 - November 2000
Discover Card 1997 - 2000
Skills
Segmentation, Leadership, Insurance, Customer Acquisition, Credit Cards, Analytics, Database Marketing, Direct Marketing, Portfolio Management, Financial Services, Relationship Management, Banking, Loyalty Marketing, Mobile Technology, Business Strategy, CRM, Customer Experience, Digital Marketing
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA
Indiana University Bloomington
BA
Capital One May 2012 - Present
HSBC January 2010 - May 2012
HSBC January 2009 - January 2010
HSBC January 2006 - January 2009
HSBC Card Services March 2003 - April 2006
Metris Companies January 2001 - January 2003
Harleysville Insurance Company January 1997 - January 2001
Skills
Risk Management, Process Improvement, Microsoft Word, Training, Leadership, Program Management, Insurance, Business Process, Credit Cards
Education
Eau Claire Technical College
Business Management
Hennepin Technical College
Business Management & Communications
National Insurance Institute
Certificate, CISR
State of MN
AT&T Global Services May 2009 - Present
T Internet Services May 2009 - Present
HSBC Card Services March 2008 - May 2009
HSBC Card Services March 2007 - March 2008
Skills
Wireless, CCNA, Program Management, Troubleshooting, Customer Service, Time Management, DSL, Networking, Windows 7, TCP/IP, Routers, Software Documentation, Disaster Recovery
Education
College of Southern Nevada 2008 — 2019
Computer Science, CCNA certification
Penn State University 2000 — 2003
Fire sprinkler Engineering/pipe fitting
College of Southern Nevada
Bachelor of Business Admin.* Assoc. of Science, computer
Penn State World Campus
ASI (Advertising Specialty Institute) February 2011 - Present
eModa.com/ eModa Showroom August 2003 - July 2009
Wells Fargo 2007 - 2009
TransUnion September 2005 - March 2007
HSBC Card Services 1999 - 2002
Fleet Bank 1997 - 1999
JW/ Jeans West an Edison Brothers company 1996 - 1997
MBNA America Bank 1991 - 1996
Skills
Advertising, Account Management, Trade Shows, B2B, Lead Generation, Sales Management, Salesforce.com, Fashion, Visual Merchandising, Sales, Brand Development, Brand Management, Marketing, Telemarketing, Direct Sales, Oracle, TIMSS, Fashion Shows, Trade Show Exhibitor, Showrooms, Textiles, Direct Marketing, Team Management, FDR, Trend, Trend Analysis, Apparel, Collections, Customer Satisfaction, Customer Retention, Territory Account..., Territory..., International Sales, Sales Leadership..., Sales Presentations, Sales Rep Training, Credit, Denim, Social Networking, Trade Show Presentations, Advertising Sales, Email Marketing, CRM, Market Planning, Mobile Marketing, B2B Marketing, Brand Awareness, Online Marketing, Corporate Gifts, Selling
Education
Delaware State University
Business Administration and Management, General
Dover High School
Diploma
Bank of America December 2013 - Present
Bank of America June 2012 - December 2013
HSBC Card Services January 2001 - July 2011
Skills
Credit Cards, Call Centers, Credit, Credit Risk, Retail Banking, Credit Analysis, Payments, Finance, Financial Risk, Financial Services, Loans
Education
Wilmington University 2007 — 2011
Bachelor's degree, Legal Studies, General, 3.6
Delaware Technical and Community College-Stanton-Wilmington 2001 — 2003
Associate's degree, Criminal Justice
naviHealth, Inc. September 2015 - Present
naviHealth, Inc. May 2015 - September 2015
Tenet Healthcare (formerly Vanguard Health Systems) April 2012 - May 2015
Vanguard Health Systems December 2007 - April 2012
Abrazo Health Care (Vanguard Health Systems) March 2006 - December 2007
HSBC Card Services December 2004 - March 2006
Choice Hotels International March 2004 - December 2004
Colorado State University January 2002 - January 2004
Skills
Crystal Reports, Microsoft SQL Server, Testing, Data Warehousing, Oracle HR, Visio, Data Analysis, Software Development, Business Intelligence, HIPAA, Management, Healthcare Information..., Healthcare Management, Requirements Gathering, Healthcare, System Administration, Databases, Revenue Cycle, EHR, Change Management, Systems Analysis, Hospitals, Integration, Business Process, Healthcare Consulting, Managed Care
Education
Colorado State University 2002 — 2004
BS, Business Administration/Computer Information Systems
Colorado Mountain College 1999 — 2002
AA, Business
Robert Saunders CPA December 2006 - Present
Mendonca and Suarez CPA January 2005 - April 2006
HSBC Card Services 2003 - 2004
Liberty Tax Service January 2003 - April 2003
Skills
Bookkeeping, Tax Preparation, Accounting, Tax Returns, Sales Tax, Quickbooks, Income Tax, Payroll
Education
Fairleigh Dickinson University 1999 — 2003
MS, Accounting
Visa December 2013 - Present
Visa December 2012 - November 2013
Capital One Financial / HSBC Card & Retail Services 15+ Years Financial Industry Experience May 2012 - December 2012
HSBC Card Services June 2010 - May 2012
Development Executive Networking 2009 - May 2012
HSBC Card Services June 2005 - 2009
Household Credit Services February 2003 - June 2005
Household Credit Services June 2000 - February 2003
Household Credit Services July 1996 - June 2000
Skills
Product Development, Performance Management, Direct Marketing, Budgeting, Marketing Management, Vendor Management, Product Management, Strategic Planning, Team Leadership, Forecasting, Marketing Strategy, Credit Cards, Project Management, Relationship Management, Banking, CRM, Contract Negotiation, Budgets, Email Marketing, Call Centers, Program Management, Strategy, Cross-functional Team..., Analysis, Customer Experience, Management, Business Analysis, Analytics, Process Improvement, Marketing, Business Strategy, Financial Services, Business Development, Strategic Partnerships, Product Marketing, Market Research, Training, Project Planning, Online Marketing, Negotiation, Competitive Analysis, Segmentation, Customer Acquisition, E-commerce, Risk Management
Education
Golden Gate University
BS, Business Management
University of Phoenix
MBA, Global Management
Capital One February 2015 - Present
Self -Employed January 2009 - Present
HSBC Card Services March 2001 - Present
Capital One October 2013 - January 2015
Capital One May 2012 - October 2013
HSBC 2001 - 2008
Household Credit Services May 2006 - October 2006
Household Credit Services March 2001 - May 2006
Holiday Inn January 1999 - March 2001
Skills
PowerPoint, Microsoft Office, Customer Service, Visio, Excel, Word, Process Improvement, Analysis, Dreamweaver, Photoshop, Illustrator, HTML + CSS, Web Design, CSS, jQuery, Microsoft Excel, Microsoft Word, Business Analysis, Access, Leadership, Analytics, Social Media, Project Management, Adobe Creative Suite, Vendor Management
Education
Illinois Institute of Art 2002 — 2005
Bachelor of Fine Arts (BFA), Digital Arts
Elmhurst College 2001 — 2002
N/A, Interdisciplinary Communications
Capital One April 2013 - Present
HSBC Card Services September 2005 - April 2013
Skills
Credit, Investments, Risk Management, Financial Analysis, Microsoft Excel, Loans, Credit Analysis, Credit Risk, Credit Cards, Mortgage Lending, Microsoft Word, Leadership, Lines Of Credit, Banking, Analysis, Public Speaking, Customer Service, Fundraising, Process Improvement, Accounts Receivable, Strategic Planning, Sales, Project Management, Microsoft Office, Outlook, PowerPoint, Budgets, Management, Training, Financial Services, Event Planning, Team Building, Finance
Education
Eastern University
MBA, Management
Saint Joseph's University
Bachelor of Science (BS), Food Marketing
West Virginia State University
Associate of Arts (A.A.), Fashion Merchandising
SentryNeuro/ Neuromatrix September 2010 - Present
Sanford USD Medical Center September 2008 - August 2010
Electroneurodiagnostic Technology Clinical January 2010 - July 2010
HSBC/Beneficial January 2006 - May 2007
HSBC Card Services May 2004 - January 2006
Home Depot October 2003 - April 2004
Menards September 1997 - September 2003
Skills
Customer Service, Data Analysis, Finance, HIPAA, Healthcare, Healthcare Information..., Healthcare Management, Leadership, Medical Devices, Microsoft Excel, Microsoft Office, Operating Room, PowerPoint, Public Speaking, Recruiting, Research, Sales, Strategic Planning, Surgery, Team Building, Training, Clinical Research, Hospitals
Education
Southeast Technical Institute 2008 — 2010
Associate in Electroneurodiagnostic Technology, ENDT
US Army 2002 — 2003
PFC, Communications
Colorado Technical University 2000 — 2002
Associate of Science, Business
Starcom MediaVest Group January 2014 - Present
Hyatt Hotels Corporation October 2007 - January 2014
HSBC Card Services March 2000 - October 2007
Skills
HRIS, Employee Relations, Hospitality, Employee Engagement, Performance Management, Human Resources, ADP ReportSmith, ADP Payroll, PeopleSoft, Benefits Administration, Onboarding
Education
Colorado Technical University 2006 — 2011
MBA, Human Resources/Technical Management
Southern Illinois University, Carbondale 1997 — 1998
Dale Carnegie
Scott Outdoor Adventure Retreat and Campground - Girl Scouts of Central Illinois December 2014 - Present
Dana-Thomas House Foundation November 2011 - Present
Amy Byrd Weddings and Events April 2008 - September 2011
HSBC Card Services 1999 - 2008
Skills
Event Management, Project Management, Spanish, Marketing, Team Leadership, Organization &..., Process Improvement, Outstanding..., Editing
Education
Middlebury Institute of International Studies at Monterey 1993 — 1995
MPA, International Public Administration
Illinois College 1989 — 1993
BA, Spanish, Communications and Theater
Culver Academies 1986 — 1988
High School
Invoice2go August 2014 - Present
Electronic Arts July 2013 - August 2014
Electronic Arts October 2011 - June 2013
HSBC September 2009 - October 2011
HSBC Card Services August 2007 - September 2009
HSBC Card Services June 2005 - August 2007
LTSave, Inc. September 2003 - May 2005
Skills
Segmentation, Product Management, Analytics, Cross-functional Team..., Strategy, Product Development, Marketing Analytics, Credit Cards, E-commerce, Account Management, Analysis, Start-ups, Leadership, Marketing, Analytique
Education
Emerson College 2002 — 2003
M.A., Global Marketing Communications
University of Pune 1997 — 2002
B.Arch, Architecture
PayPal Senior Manager, Portfolio RiskPayPalAugust 2015 - Present
Capital One May 2012 - July 2015
HSBC Card Services February 2010 - April 2012
Citigroup September 2008 - February 2010
Citigroup December 2007 - August 2008
Capital One October 2005 - December 2007
Lehman Brothers April 2004 - June 2004
Cadence Design Systems, Noida, India July 2001 - June 2003
Skills
Data Analysis, Account Management, Channel Partners, Portfolio Management, Segmentation, CRM, Financial Risk, Program Management, Mergers, Analytics, Business Analytics, Credit Cards, SAS, Analysis, Cross-functional Team..., Financial Services, Mergers & Acquisitions, Statistical Modeling, Business Development, Direct Marketing, Risk Management, Valuation, Leadership, Credit Risk, Credit, Predictive Analytics, Management, Financial Modeling, Business Analysis, Strategy, Business Strategy, Banking
Education
Indian Institute of Management, Ahmedabad 2003 — 2005
MBA, Finance & Strategy
Netaji Subhas Institute of Technology 1997 — 2001
B.Engg., Electronics and Communicaton Engineering
Springdales School 1983 — 1997
High School/Secondary Diplomas and Certificates
Aliya Financial Technologies September 2015 - Present
Aetna August 2012 - Present
USAA January 2010 - August 2012
Accelerated Value, LLC May 2008 - January 2010
HSBC Card Services May 1999 - March 2008
Skills
Risk Management, Strategy, Analytics, Call Center, Credit Cards, Financial Services, Banking, Portfolio Management, Credit, Customer Experience, Financial Risk, Retail Banking, Relationship Management, Executive Management, Process Improvement, Credit Risk, Loans, Call Centers, Business Analysis, Business Process..., Vendor Management
Education
Franklin Pierce University 1989 — 1993
BS Financial Management, Finance
DSA Financial Group, Inc. 2011 - Present
Investment Professionals, Inc. 2009 - 2010
Ameriprise Financial 2006 - 2009
Credit Acceptance 2005 - 2005
HSBC Card Services 2004 - 2005
JPMorgan Chase 2003 - 2004
Metris Companies 2001 - 2003
United Recovery Systems 2001 - 2001
Citicards 1998 - 2001
AccuStaff 1997 - 1998
Skills
Retirement Planning, Estate Planning, Wealth Management, Financial Planning, Retirement, Investments, Insurance, Long Term Care, Wealth Transfer, Wealth Accumulation, Annuities
Education
College for Financial Planning 2007 — 2007
CRPC
Florida State College at Jacksonville 1999 — 2002
HSBC Card Services April 2004 - August 2008
HSBC 2004 - 2008
Education
Essex Community College 2005 — 2009
AA, Business Administration
Studioriley March 2011 - Present
HSBC Card Services January 2011 - March 2011
YWCA of Greater Portland January 2009 - June 2010
Stockamp & Associates February 2002 - April 2008
RetailExchange.com 2000 - 2001
Cap Gemini Ernst & Young January 1995 - March 2000
Nordstrom Inc. 1988 - 1995
Good Samaritan Hospital & Medical Center January 1985 - June 1987
Skills
Strategic Planning, Strategy, Marketing Strategy, Product Management, Market Research, Product Development, Organizational..., Nonprofits, Marketing
Education
Duke University - The Fuqua School of Business 1981 — 1983
MBA, Healthcare Administration
University of California, Irvine 1976 — 1980
BS, Biological Sciences
Aria Hotel and Casino April 2014 - Present
Self Employed Massage Therapist June 2012 - Present
HSBC Card Services June 2007 - January 2012
Skills
Deep Tissue, Shiatsu,..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Holistic Health
Education
Natural Healing College 2013 — 2015
Board Certification, Certified Holistic Health Practioner
Northwest Health Careers 2012 — 2013
Massage Therapy/Therapeutic Massage, 3.9 GPA
College of Southern Nevada
Nursing
California Academy of Sciences January 2014 - Present
Adapt Datacentric August 2013 - Present
Evan-Moor November 2007 - July 2013
University of Virginia Darden School of Business 2005 - 2007
HSBC Card Services 2002 - 2005
CTB McGraw Hill 1998 - 2002
Skills
Email Marketing, Direct Marketing, Online Advertising, Salesforce.com, E-commerce, Marketing Communications, Lead Generation, Multi-channel Marketing, Marketing Strategy, Google Adwords, SEO, Content Development, Customer Acquisition, Business Development, Social Media Marketing, Online Marketing
Education
Harvard Extension School 2014 — 2016
Candidate, Master of Liberal Arts (ALM), Information Technology, Digital Media and Instructional Design
Golden Gate University 2000 — 2002
MBA, Management
Dominican University of California 1994 — 1998
B.A., International Studies
West Suburban Medical Center September 2011 - November 2011
Bodyworks Wellness Center November 2009 - October 2011
Adventist Health System June 2011 - August 2011
St. Alexius Hospital March 2011 - May 2011
GENEX Services, Inc. September 2008 - August 2009
HSBC Card Services March 2000 - July 2008
Education
College of DuPage
AAS Surgical Technologist
Bank of America March 2010 - Present
Nexsun Corp January 2009 - March 2010
Washington Mutual August 2006 - August 2008
Fremont Investment and Loan February 2005 - August 2006
Green Tree Servicing January 1999 - January 2005
HSBC Card Services June 1992 - January 1999
United States Navy June 1985 - August 1990
Hyundai Heavy Industries July 1984 - May 1985
Skills
Renewable Energy, Cleantech, Projects, Ethanol, Biodiesel, Credit, Credit Risk, Risk Management, Portfolio Management, Financial Risk, Financial Modeling, Credit Analysis, Financial Analysis, Due Diligence, Valuation, Banking, Loans, Enterprise Risk..., Analytics, Mortgage Lending, Finance, Financial Services, Credit Cards, Underwriting, Executive Management, Leadership, Strategy, Management
Education
The University of Chicago Booth School of Business 1990 — 1992
Master of Business Administration (MBA), Finance and Marketing
Columbia Engineering 1979 — 1984
BS, MS, Civil Engineering
First Interstate Bank March 2013 - Present
First Interstate Bank June 2011 - March 2013
First Interstate Bank August 2010 - May 2011
SquareTwo Financial April 2007 - July 2010
HSBC Card Services October 2001 - March 2007
Skills
Credit Risk, Financial Risk, Credit Analysis, Analytics, Loans, Credit, Portfolio Management, Process Improvement, Financial Analysis, Cash Management, Credit Cards, Strategic Planning, Business Analysis, Leadership, Finance, Underwriting, Business Development, SAS, Banking, Payments, Relationship Management, Financial Modeling, Risk Management, Financial Services, Debit Cards, Retail Banking, Consumer Lending, Analysis, Commercial Lending, Commercial Banking, Mortgage Lending, Call Centers, Executive Management, Investments, Loan Origination, Small Business Lending
Education
Colorado State University 1999 — 2001
MS
Colorado College 1994 — 1998
BA, Mathematics
Child Care Home October 2013 - May 2015
Reed Child Care June 2010 - October 2013
FTD.com January 2010 - June 2010
Regional Transit Authority April 2009 - September 2009
Vangent Health Care September 2008 - January 2009
HSBC Card Services February 2008 - September 2008
TCF Bank January 2005 - October 2007
U.S Postal Service August 1994 - June 2002
Skills
Customer Service, Microsoft Office
Education
Colorado Technical University 2010 — 2015
Bachelor Degree Human Resource, Human Resources Management and Services
Colorado Technical University-Online 2010 — 2012
Associate's degree, Business Administration and Management, General
Taylor Business Institute 1983 — 1984
Certificate of Diploma, Word Processing
Bank of America August 2014 - Present
Nordstrom September 2012 - August 2014
Worldwide Group Travel & Events 2012 - June 2014
HSBC Securities July 2011 - May 2012
HSBC Card Services January 2010 - January 2011
HSBC Card Services January 2005 - January 2011
JPMorgan Chase January 2000 - January 2005
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Access, Outlook, QuickBooks, Windows, FDR, Software Documentation, Training, Analysis, Customer Service
Education
Community College of Philadelphia
Associate's degree, Computer Science
Creatvbrand June 2013 - Present
Navy October 2010 - Present
US Navy August 1999 - Present
US Navy Reserve January 2012 - May 2013
Personnel Support Detachment Naval Station Norfolk March 2009 - January 2012
HSBC Card Services August 2008 - February 2009
Skills
Marketing, Management, Military, Leadership, Entrepreneurship, Navy, Human Resources, Team Building, Brand Management, Strategic Planning, Training, Team Leadership, Start-ups, Social Media, Social Media Marketing, Cross-functional Team..., Small Business, Branding & Identity, Brand Development, Creative Services, Idea Generation, Branding Ideas, Creative Work, Security Clearance, Social Networking, Creative Movement, Strategy, Leadership Development, Retail, Creative..., Product Development, Online Marketing, Business Development, Idea Incubation, Brand Extensions, Microsoft Office Xp, Microsoft Office 2007, Idealist, DoD, Blogging, Public Relations, Creativity, Proposal Writing, Government, Supervisory Skills, Adobe, Adobe Design Programs, Microsoft Office
Education
Full Sail University 2014 — 2015
Master of Business Administration (M.B.A.), Educational/Instructional Media Design
Kaplan University 2011 — 2013
MBA, Business Administration, 3.55
Kaplan University 2008 — 2010
Bachelor's, Business Management & Marketing
Kappa Alpha PSI
Dwolla January 2015 - Present
PayWithMyBank August 2014 - December 2014
Aurfy Inc April 2014 - August 2014
www.meedow.com 2013 - April 2014
PayPal 2008 - 2012
HSBC Card Services 2005 - 2007
Skills
Product Management, Product Marketing, User Experience, Analytics, Segmentation, Leadership, Payments, E-commerce, Competitive Analysis, Brand Management, Business Case, Integration, Usability
Education
Duke University - The Fuqua School of Business 2003 — 2005
MBA
KIPP Austin Public Schools July 2015 - Present
Houston ISD August 2012 - July 2015
YES Prep Public Schools June 2011 - August 2012
Carrollton-Farmers Branch ISD August 2009 - August 2011
HSBC Card Services January 2003 - July 2009
Skills
Spanish, Coaching, Teaching, Classroom Instruction, Research, Call Center, Spanish translation, Blogging, Classroom, Call Centers, Leadership, Tutoring, Educational Technology, Management, Customer Service, Team Building, Staff Development, English, Time Management, Curriculum Development, Curriculum Design, ESL, Teacher Training, Instructional Design
Education
University of Phoenix 2006 — 2009
Master of Business Administration (M.B.A.)
Everest University-North Orlando 2000 — 2006
Bachelor Degree, Management
Patriot Home Building, LLC January 2015 - Present
HSBC December 2002 - November 2010
HSBC Card Services 2002 - 2010
Skills
Credit Cards, Financial Services, Credit Analysis, Strategic Financial..., Call Centers, Payments, Loss Mitigation, Accounting, Banking, Credit, Customer Service, Finance, Financial Analysis, Management, Risk Management, Team Building, Leadership, Microsoft Office, Process Improvement
Education
Tulsa Community College 2011 — 2013
Pre-Nursing Student, Registered Nursing/Registered Nurse
Erie Community College 1997 — 2000
Associate's Degree, Associates Liberal Arts and Science, Mathematics and Science
Capital One May 2012 - Present
HSBC Card Services October 2006 - May 2012
AXA July 2004 - August 2005
Mony Mutual Of New York December 1981 - July 2004
Education
Gettysburg College 1977 — 1981
BA in Business Administration and Accounting
Omni Hotels & Resorts August 2014 - Present
Raglan Road Irish Pub July 2013 - July 2014
T-REX June 2013 - July 2013
Elgin Community College June 2009 - May 2013
Marla's sweet bites May 2011 - September 2011
Walt Disney World August 2010 - December 2010
gold class cinema/ village roadshow September 2008 - August 2010
HSBC Card Services June 2007 - November 2007
acch mtg September 2006 - May 2007
resmue mtg October 2003 - February 2005
Skills
Account Management, Excel, Negotiation, Sales, Team Building, Microsoft Excel, Public Speaking, Microsoft Office, Outlook Express, Outlook, Microsoft Office Xp, PowerPoint, Wordperfect, Lotus 123, Management, Baking, Pastry, Food Preparation, Plating design, Menu Costing, Menu Development, Food & Beverage, Food Industry, Food Safety, Food Service, Bakery, Cooking, Food, Hospitality, Restaurants, Culinary Skills, Inventory Management, Sanitation, Purchasing, Time Management, Recipes, Supervisory Skills, Hospitality Management, Event Planning, Hotels, Customer Satisfaction, Leadership, Event Management, Employee Training, Training, Catering
Education
Elgin Community College 2009 — 2013
assoc, culinary and pastry arts
Sullivan High school chicago il 1981 — 1985
general, general
Capital One March 2013 - Present
Capital One April 2012 - February 2013
HSBC Card Services July 2011 - December 2011
Leap of Faith Technologies February 2009 - August 2011
Precision Dormer, Inc June 1998 - January 2009
The Signature Group 1996 - 1997
Skills
Marketing Strategy, Integrated Marketing, Marketing Communications, Direct Marketing, Account Management, Strategic Planning, Budgets, Marketing Research, Change Management, Email Marketing, Forecasting, Healthcare, Competitive Analysis, Social Media, Product Launches, Budgeting, Customer Relations, Certified Scrum Master...
Education
Eastern Illinois University 1972 — 1976
BA
Naperville Central High School 1969 — 1972
Lake Forest Graduate School of Management
MBA
The University of Dallas
MBA Marketing
Kaplan Professional April 2014 - Present
Kaplan Professional August 2011 - March 2014
HSBC Card Services November 1997 - May 2011
Skills
Credit Cards, Relationship Management, Financial Services, Customer Service..., Collections, Process Improvement, Leadership, Team Management, Operations Management
Education
Graduate School, University of South Dakota 2010 — 2011
Master’s Degree, Public Administration, (in progress)
University of Minnesota-Morris 1987 — 1992
Bachelor of Arts (B.A.), English/Language Arts Teacher Education
Kaplan University
Master’s Degree, Public Administration, (in progress)
Capital One April 2014 - Present
Capital One October 2007 - April 2014
HSBC Card Services April 2005 - October 2007
HSBC Card Services September 1999 - April 2005
Skills
Credit Cards, PMO, SDLC, Business Process..., PMP, Release Management, Program Management, Project Portfolio..., Process Improvement, Business Analysis, Vendor Management, Requirements Gathering, Clarity, Business Requirements, Project Delivery, Agile Methodologies, Scrum, Web Design, Resource Management, PMBOK, Business Process, Cross-functional Team..., Project Management
Education
University of Phoenix 2000 — 2003
MBA, Business Administration
University of Phoenix 1997 — 2000
Masters Business Administration
Farmingdale State College 1994 — 1996
Associate of Science, Business Administration
Holiday Retirement July 2014 - Present
Vesta October 2009 - June 2014
Vesta Corporation April 2008 - October 2009
Archstone June 2007 - January 2008
HSBC Card Services July 2005 - June 2007
T.O.R.E. Marketing, Inc. July 2003 - June 2004
Milton Marketing, Inc. December 2002 - June 2003
Skills
Employee Relations, Human Resources, Onboarding, Organizational..., New Hire Orientations, Coaching, Benefits Administration, HRIS, Customer Service, Vendor Management, Personnel Management, Program Management, Leadership, Performance Management, Recruiting
Education
Gonzaga University - School of Business Administration 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
HSBC August 2008 - Present
HSBC Card Services June 2007 - August 2008
HSBC North America January 1998 - June 2007
Household International December 1978 - January 1998
Education
Harper College 1978 — 1986
Capital One January 2013 - Present
Capital One May 2012 - December 2012
HSBC Card Services May 2009 - May 2012
HSBC October 2005 - May 2009
US Navy January 1994 - April 1997
Skills
Credit Cards, Retail Banking, Banking, Cards, People Management, Training & Development, Project Planning, Project Implementation, Project Coordination, Quality Assurance, Investigations, Private Label, Information Security..., AML, Fraud Detection, Call Centers, Management, Fraud, Analysis, Employee Training, Operational Risk, Credit Risk, Financial Services, Relationship Management, Financial Risk, Training, Credit, Operational Risk..., KYC, Debit Cards, Investigation, Payments, Portfolio Management
Education
H&R Block 2000 — 2000
Certified, Tax Preperation
Erie Community College 1998 — 2000
AA, Hotel & Resturant Management
Roberts Communications September 2011 - October 2012
Williams-Sonoma, Inc October 2010 - January 2011
HSBC Card Services June 2009 - August 2010
Best Buy April 2009 - June 2009
Sprint Nextel Corporation September 2007 - December 2008
Sitel Corporation (ClientLogic Corp.) August 2001 - September 2007
Skills
Call Centers, Troubleshooting, Technical Support, Customer Service, Operating Systems, Sales, Software Installation, Wireless, Hardware, Microsoft Excel, QuickBooks
Education
College of Southern Nevada 2011 — 2011
Bonanza High School 1976 — 1978
Diploma, General Education
Randstad November 2013 - Present
Bankruptcy Management Solutions, Inc. March 2012 - November 2013
Wells Fargo Bank February 2011 - March 2012
HSBC Card Services August 2010 - February 2011
Snelling Staffing Services October 2009 - September 2010
Concordia College August 2007 - May 2009
Wells Fargo Bank February 2005 - June 2007
Skills
Recruiting, Management, Sales, Banking, Interviews, Data Entry, Retail, Payroll, Customer Service, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Fundraising, Program Management, Leadership, Training, Time Management, Team Building
Education
Concordia College-New York 2005 — 2009
B.S Business Administration, International Business
Allied School of Business 2011 — 2012
DRE LICENSE, Real Estate
Concordia University-Portland 2005 — 2009
Capital One Home Loans July 2015 - Present
USAA February 2007 - July 2015
Mortgage Lenders Network January 2006 - February 2007
Raytheon Corp January 1998 - May 2006
HSBC Card Services November 2004 - January 2006
Raytheon January 2002 - November 2004
Wells Fargo October 2000 - January 2002
Robert Half International February 1997 - October 2000
MetLife January 1995 - February 1997
Skills
Public Speaking, Management, Mortgage Servicing, Call Centers, Coaching, Leadership, Training, Call Center Development, Sales, Sales Operations, Leadership Development, Mortgage Lending, Residential Mortgages, Recruiting, Strategy, Marketing, Sales Management, Nutrition, Entrepreneurship, Fitness Training, Kickboxing, Interviews, Motivational Speaking, Boxing, Life Coaching, Consulting, Customer Retention, Mortgage Banking, Fitness Industry, Seminars, Customer Service, Team Building, Process Improvement
Education
Grand Canyon University
Visa September 2014 - Present
Visa October 2011 - Present
HSBC Card Services 2009 - November 2010
HSBC Card Services August 2007 - 2008
HSBC Card Services November 2004 - July 2007
H&R Block 2003 - 2004
i2 Technologies Inc., Dallas 2001 - 2003
Pricewaterhouse Coopers LLP, New York 2000 - 2001
Moodys' Investor Services, New Delhi 1997 - 2000
Education
Harvard Business School 2014 — 2014
Executive Education: Changing the Game: Negotiation and Competitive Decision Making
University of California, Los Angeles - The Anderson School of Management 2011 — 2011
Executive Education: Mergers & Acquisitions Program
University of California, Berkeley 2009 — 2009
Executive Education on Business Negotiation
Indian Institute of Management, Calcutta
MBA, Major in Finance, Minor in Marketing and Economics
Indian Institute of Technology, Delhi
MS, Auto Engg and Computer Aided Design
Indian Institute of Technology, Delhi
BS, Mechanical Engineering
VISA Bank Card Business School 2011 — 2011
Certificate, Merchant Acquiring, Card Acquisition & Portfolio Management
Sears Holdings Corporation May 2013 - Present
Sears Holdings Corporation October 2011 - May 2013
Little City Foundation January 2009 - October 2011
EPP Corporation July 2007 - January 2009
HSBC Card Services August 2005 - June 2007
Sears Holdings Corporation 1999 - 2005
The Signature Group 1996 - 1999
Quill Corporation February 1994 - August 1996
The Bradford Group 1988 - 1992
Skills
Integrated Marketing, Marketing, Program Management, Direct Marketing, CRM, Management, Database Marketing, Business Development, Marketing Strategy, Sales, Market Planning, Competitive Analysis, Direct Mail, Business Planning, Strategy, Analytics, Lead Generation
Education
DePaul University 1986 — 1988
Bachelor's degree, Marketing
DePaul University
Master of Business Administration (MBA), Marketing Managerment
Hillspire, LLC February 2013 - Present
University of Virginia Investment Management Company July 2011 - February 2013
University of Virginia Investment Management Company July 2008 - June 2011
HSBC Card Services June 2007 - July 2008
Education
Colby College 2003 — 2007
Bachelor of Arts
United World College of the Adriatic 2001 — 2003
International Baccalaureatte
Synchrony Financial February 2014 - Present
Citi January 2010 - February 2014
HSBC Card and Retail Services April 2007 - January 2010
HSBC Card Services October 2005 - April 2007
JP Morgan Chase December 2002 - December 2004
Trikuta Enterprises Pvt. Ltd. June 1998 - July 2001
Skills
Credit Risk, Risk Management, Forecasting, Portfolio Management, Cross-functional Team..., Analytics, SAS, SAS E-Miner, Knowledge Studio, Credit Card Analytics, Strategy, Segmentation, Financial Analysis, Financial Risk, Credit, Analysis, Competitive Analysis, Business Analysis, Financial Services
Education
University of Houston 2001 — 2004
Master Of Science, Finance
Delhi University 1997 — 2000
Bachelor In Commerce (Honors), Business & Finance
Capital One May 2012 - Present
HSBC Card Services June 2003 - April 2012
PricewaterhouseCoopers LLP 1997 - 2001
Skills
Segmentation, Marketing Analytics, Risk Management, Predictive Modeling, Direct Marketing, Relationship Management, Product Management, Customer Acquisition, Portfolio Management, Database Marketing, Data Mining, P&L Management, Competitive Analysis, SAS, Digital Marketing, Project Management, Process Improvement, Management, Credit Risk, Web Analytics, Strategy, CRM, Financial Risk, Predictive Analytics, Customer Experience, Customer Analysis
Education
Dalian University of Technology
Bachelor's degree, Electrical and Electronics Engineering
Louisiana State University
Master's degree, Electrical & Computer Engineering
HSBC April 2012 - Present
Equable Ascent Financial, LLC May 2010 - March 2012
HSBC Card Services June 2007 - May 2010
HSBC April 2006 - May 2007
HSBC Mortgage Services May 2004 - March 2006
Skills
Valuation, Portfolio Management, Financial Modeling, Analysis, Finance, Financial Analysis, Risk Management, Analytics, Financial Reporting, Excel, Quantitative Analysis, Business Strategy, Credit Risk, Forecasting, SAS, Credit Cards, Pricing, Business Analysis, Data Analysis, VBA, Budgeting, Risk Analysis, Mortgage Lending, Residential Mortgages, Strategy, Marketing Strategy, Risk Analytics, Product Marketing, Financial Risk
Education
DePaul University 2000 — 2004
Bachelor of Science (B.S.), Computer Science
Ally Financial Inc. March 2014 - Present
Ally Financial Inc. August 2011 - March 2014
HSBC Card Services May 2007 - August 2011
Capital One May 2006 - May 2007
Skills
Forecasting, Credit Risk, Risk Management, Portfolio Management, Statistical Modeling, SAS, Financial Modeling, Risk Analytics, Financial Risk, Analytics, Basel II, Analysis, Quantitative Analytics
Education
Columbia Engineering
Master, Operation Research
Purdue University
Bachelor, Industrial Engineering
TransUnion March 2014 - Present
Crains Communications-Business Insurance January 2011 - March 2014
Chicago Tribune Media Group March 2010 - March 2011
Chicago Tribune January 2008 - March 2010
GE Money September 2006 - January 2008
HSBC Card Services February 2005 - September 2006
Aon May 2003 - February 2005
Skills
Direct Mail, Promotions, Web Analytics, Integrated Marketing, Lead Generation, Email Marketing, Direct Marketing, Vendor Management, Customer Relations, Social Media, Market Planning, Online Marketing, Market Research, Strategic Planning, Digital Marketing, Budgeting, Social Media Marketing, Account Management, Negotiation, Word, Competitive Analysis, Microsoft Office, Marketing Strategy, Insurance, PowerPoint, Product Development, Excel, Customer Service, Microsoft Excel, CRM, Business Strategy, Strategy, PPC, Analytics, Microsoft Word, Advertising, Marketing, Management, Leadership, SEO, Multi-channel Marketing, Customer Acquisition, Segmentation, B2B
Education
Purdue University 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
Dominican University
M.B.A, Marketing
Citi September 2011 - Present
GE Corporate Lending August 2007 - September 2011
GE Money February 2006 - August 2007
GE Money April 2004 - February 2006
HSBC Card Services April 2002 - April 2004
GE Commercial Finance April 2000 - April 2002
GE Capital August 1994 - April 2000
Merrill Lynch Business Financial Services Inc. August 1993 - August 1994
Skills
Loans, Commercial Lending, Project Management, Networking, Credit Cards, Business Strategy, Leadership, Sales, Banking, Cross-functional Team..., Mergers & Acquisitions, Business Development, Mergers, Strategic Planning, Retail, Credit, Forecasting, Financial Services, Financial Analysis, Retail Banking, Strategic Partnerships, Due Diligence
Education
Loyola University of Chicago 1994 — 1998
M.B.A., Finance
DePaul University 1989 — 1993
Bachelors, Finance
LexisNexis Inc September 2007 - Present
Experian April 2005 - August 2007
HSBC Card Services January 2004 - March 2005
Skills
SAS, Analytics, Predictive Modeling, Predictive Analytics, Data Modeling, Business Analytics, Database Marketing, Statistical Modeling, Data Mining, Business Intelligence, Analysis, Segmentation, R, Credit Scoring, SAS programming, Business Analysis
Education
Georgia Institute of Technology
MS, Statistics
Nankai University
BA, English
Pulte Mortgage June 2013 - Present
Summit Funding, Inc. January 2013 - May 2013
College of Southern Nevada January 2010 - May 2012
HSBC Card Services October 2007 - February 2011
Silver State Mortgage December 2005 - February 2007
Franklin First Financial June 2004 - November 2005
Skills
Credit, Mortgage Lending, Loans, Management, Customer Service, Credit Cards, Underwriting, Baking, Retail, Public Speaking, Marketing, Microsoft Excel, Microsoft Office, PowerPoint, Leadership, Microsoft Word, Training, Insurance
Education
College of Southern Nevada 2010 — 2012
Baking and Pastry, Baking and Pastry Arts
Community College of Central New Mexico 1999 — 2000
Communications
Eastern New Mexico University 1997 — 1998
Capital One May 2012 - Present
HSBC Card Services 1998 - May 2012
Commercial Federal Bank 1998 - 1998
Convergys 1997 - 1998
Convergys 1996 - 1997
Fiserv 1986 - 1996
Fiserv 1982 - 1986
Skills
Vendor Management, Call Center, Team Management, Project Management, Credit Cards, Banking, Business Analysis, Leadership, Highly detail oriented, Risk Management, Analytics, Call Centers, Business Process, Financial Services, SDLC, Product Management, Training, Requirements Analysis, Quality Assurance, Analysis, Strategy
Education
Drake University
Bachelor of Science in Business Administrative, Management, marketing emphasis
HSBC Card and Retail Services 1987 - October 2007
hsbc 2005 - 2007
HSBC Card Services 2000 - 2007
HSBC 1987 - 2007
Household International 1987 - 2007
HSBC Retail Services 2004 - 2006
Household 1987 - 2004
Skills
Project Control, Financial Services, SDLC, Risk Management, Credit Cards, Relationship Management
Education
Harper College
A.A.S., Business Information Management
HSBC Card Services December 2005 - Present
HSBC 2005 - Present
Education
Corning Community College 1984 — 1986
Facebook August 2015 - Present
Move, Inc June 2014 - Present
Capital One May 2012 - June 2014
HSBC Card Services June 2010 - May 2012
HSBC Card Services January 2008 - June 2010
PricewaterhouseCoopers August 2005 - August 2006
Skills
SAS, Data Mining, Predictive Modeling, Segmentation, Analytics, Statistical Modeling, Valuation Modeling, Credit Risk, Marketing Strategy, Direct Marketing, Optimization, Design of Experiments, Financial Analysis, SAS programming, R, Data Analysis, Forecasting, Valuation, Finance, Quantitative Analytics, Predictive Analytics, Business Analytics, Analysis, Access, Financial Modeling, Statistics, Credit Cards
Education
Oregon State University 2006 — 2007
Master of Science, Statistics
Fudan University 2001 — 2005
Bachelor of Science, Statistics
Allstate June 2013 - Present
Sedgwick CMS March 2012 - April 2013
Sears Holdings Corporation September 2011 - December 2011
Abbott Laboratories January 2011 - February 2011
CVS Caremark November 2009 - February 2010
Walgreens October 2008 - December 2009
HSBC Card Services October 2006 - June 2008
Saks Incorporated 1998 - 2006
Lockheed Martin December 1991 - September 1995
Skills
Data Analysis, MS Excel Pivot Tables, Reporting & Analysis, Business Analysis, Analysis, Microsoft Excel, Microsoft Office, Retail, Risk Management, Leadership, Vendor Management, Insurance, Project Coordination, Visio, Credit, Management, Call Centers, Training, Change Management, Team Leadership, Strategic Planning, Budgets, Operations Management, Project Management, Business Process..., CRM, Cross-functional Team..., Customer Service, Team Building, Account Management, Performance Management, Financial Analysis, Customer Satisfaction, Program Management, Finance, Strategy, Project Planning, Microsoft Word, Business Development
Education
University of Tennessee-Knoxville - College of Business Administration 1997 — 1999
MBA, Marketing and Management
Tennessee Wesleyan College 1995 — 1997
B.A., Human Resources Management
Newark December 2009 - Present
Premier Farnell December 2009 - Present
Premier Farnell December 2009 - Present
HSBC Card Services July 2000 - November 2009
Skills
Illustration, Conversational in..., Sales, Customer Service, Caricature Artist, Management, Banking, Coaching, Fine Art, Painting, Storyboarding, Email Marketing, Contract Negotiation, Negotiation, Sculpture, Pricing, Animation, Time Management, Supply Chain, Accounting, Networking, Purchasing, Social Media, Drawing, Art
Education
Columbus College of Art & Design 1991 — 1996
BFA, Advertising/Marketing & Illustration
Multiple Ongoing Education
Visa October 2010 - Present
HSBC Card Services June 2003 - October 2010
HSBC October 2001 - June 2003
High Speed Access Corporation August 2000 - October 2001
Qwest Communications May 1999 - August 2000
RL Development May 1997 - May 1999
Skills
Customer Acquisition, Marketing Strategy, Consumer Insight, Management, Strategy, Product Development, Business Strategy, Analysis, Leadership, Vendor Management, Customer Experience, Cross-functional Team..., Competitive Analysis, Multi-channel Marketing, Database Marketing, Credit Cards, CRM, Contract Negotiation, Forecasting, Team Management, Budgets, Mergers & Acquisitions, Business Analysis, Integrated Marketing, Strategic Partnerships, Portfolio Management, Product Management, SAS, Marketing Analytics, Financial Services, Customer Service, Strategic Planning
Education
Thunderbird School of Global Management 1995 — 1997
MBA, International Business, Marketing Focus
Colorado State University 1988 — 1992
BA, French
Université Michel de Montaigne (Bordeaux 3) 1989 — 1990
French
OptumHealth January 2012 - Present
Ingenix March 2008 - January 2012
Ingenix March 2007 - March 2008
HSBC Card Services December 2005 - March 2007
Metris Companies January 2003 - December 2005
Metris Companies May 2001 - January 2003
Metris Companies June 2000 - May 2001
Arcadia Financial September 1995 - March 2000
Skills
Six Sigma, SDLC, Cross-functional Team..., Business Process..., Change Management, Process Improvement, Operations Management, Business Analysis, Vendor Management, Customer Experience, MS Project, Program Management, Visio, Project Portfolio..., PMO, Contract Negotiation, Leadership, Software Documentation, Management, Project Management
Education
Hamline University
Bachelor of Arts, Management
University of Minnesota-Twin Cities
PayPal September 2012 - Present
Capital One May 2012 - September 2012
HSBC Card Services May 2011 - April 2012
HSBC Card Services July 2008 - April 2011
HSBC Card Services April 2007 - June 2008
HSBC July 2006 - September 2006
BearingPoint August 2001 - July 2003
Skills
Financial Modeling, Financial Analysis, Portfolio Management, Credit, Valuation, Risk Analytics, Credit Analysis, Banking, Credit Cards, Strategic Financial..., Corporate Finance, NPV, Risk Management
Education
UCLA Anderson School of Management 2005 — 2007
Master of Business Administration (MBA)
Oxford University 2003 — 2004
Master of Science (MSc), Economics for Development
Fudan University 1997 — 2001
Bachelor's degree, Economics, 3.7
University of California, Los Angeles
DentiSmart 2011 - Present
O'Leary Creative December 1999 - May 2012
HSBC Card Services January 2011 - December 2011
BKM Marketing 1999 - 2008
Ingalls Advertising 1999 - 2000
Ingalls Advertising 1996 - 1999
Skills
Marketing Strategy, Project Management, Advertising, Strategy, Direct Marketing, Marketing, Integrated Marketing, Brand Development, Account Management, Sales, New Business Development, Social Media Marketing, CRM, Product Management, Medical Devices, Marketing Communications, Digital Marketing, Management, Sales Management, Email Marketing, Product Marketing, Creative Direction, Business Strategy, Business Planning, Product Development, Contract Negotiation, Strategic Planning, Cross-functional Team..., Competitive Analysis
Education
Northeastern University 2000 — 2001
Construction Technology
Eastern Michigan University 1988 — 1993
BFA, Graphic Design and Marketing
EverBank November 2012 - Present
Walgreens May 2008 - November 2012
HSBC Mortgage Services November 2006 - July 2007
HSBC Card Services March 2006 - September 2006
Metris Companies August 2000 - February 2006
Education
Florida Metropolitan University 1991 — 1996
Bachelors, Computer Information Science
Language Line Services May 2006 - September 2012
CTB/McGraw June 2003 - December 2005
Prudential Financial September 2002 - May 2003
HSBC Card Services August 2000 - May 2002
HSBC Card Services 1999 - 2002
HSBC September 1999 - July 2000
USS ABRAHAM LINCOLN April 1997 - June 1999
U.S. Naval Support Activity, Souda Bay, Crete, Greece February 1996 - March 1997
Skills
Account Management, Business Analysis, Customer Satisfaction, New Business Development, Analysis, Training, Strategic Planning, Access, Customer Service, Operations Management, Risk Management, Cross-functional Team..., Microsoft Excel, Process Improvement, Business Strategy, Program Management, Call Center, Sales Operations, Telecommunications, Salesforce.com, Sales, Team Building, Leadership, Management, Proposal Writing, CRM, Budgets, Marketing Strategy, Financial Analysis, Product Management, Testing, Call Centers, Interviews, Data Analysis, Vendor Management, Project Management, Business Development, Contract Negotiation, Marketing, Change Management, Microsoft Office, Team Leadership, Competitive Analysis, Manufacturing, Research, Forecasting, Strategy, Financial Services, Multilingual, Translation
Education
Project Management Institute 2010 — 2012
PMP certification, Project Management
Villanova University 2010 — 2011
Master Certificate, Business Analysis and IS/IT Project Management
Golden Gate University 2004 — 2008
MBA, Finance
University of Southern California - Marshall School of Business 1990 — 1994
Bachelor of Science, Business Administration
U.S. Navy
Supply Management, Financial Management
DIRECTV September 2008 - Present
HSBC Card Services June 2002 - July 2008
Skills
SAS, Predictive Modeling, SAS programming, Analytics, Statistical Modeling, Credit Risk, Data Mining, Credit Cards, Risk Management, Financial Analysis, Financial Risk, Business Analysis, Portfolio Management, Segmentation, Data Analysis, Process Improvement, Financial Services, Credit, Credit Analysis, Forecasting
Education
Colorado State University 1999 — 2001
Statistics
James Madison University 1992 — 1997
Mathematics
Clearwire November 2011 - Present
Clearwire April 2010 - November 2011
Clearwire July 2009 - April 2010
Clearwire June 2007 - July 2009
Clearwire October 2007 - December 2007
The Selling Source October 2006 - May 2007
HSBC Card Services August 2005 - October 2006
HSBC Card Services November 2002 - April 2005
Household Credit Services February 2002 - November 2002
Household Credit Services January 2000 - January 2002
Skills
Call Centers, Process Improvement, Vendor Management, Customer Retention, Leadership, Telecommunications, Salesforce.com, Call Center, Customer Experience, Integration, Business Process, Program Management, CRM, Cross-functional Team..., Project Management, Management, Outsourcing, Product Management, Mobile Devices, Strategy, Wireless, Customer Service, Strategic Partnerships, Human Resources, Business Process..., Team Leadership, Sales Management, Quality Assurance, Start-ups, Business Development, E-commerce, Team Management, Account Management, Software Project..., Customer Satisfaction, Training, PMO, Business Analysis, Operations Management, Solution Selling, Sales Operations, SDLC
Education
Drew University
Virginia Wesleyan
Capital One February 2014 - Present
Capital One May 2012 - Present
HSBC Card Services September 2006 - May 2012
Household International March 2006 - September 2006
Household International June 2002 - September 2006
Household International February 1997 - June 2002
Skills
Credit Cards, Process Improvement, Call Center, Operations Management, Recruiting, Employee Engagement, Call Centers, E-commerce, Customer Satisfaction, Coaching, Management, Budgets, Customer Service, Six Sigma, Employee Relations, Credit, Vendor Management, Business Analysis, Banking, Leadership, Risk Management
Education
DePaul University
Management
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. November 2014 - Present
Caesars Entertainment Corporation March 2014 - November 2014
Capital One May 2012 - January 2014
HSBC Card Services June 2000 - May 2012
Skills
Vendor Management, Program Management, Software Project..., Project Management, Management, Business Analysis, Relationship Management, PMO, Strategy, Leadership, Risk Management, Credit Cards, E-commerce, Process Improvement, Financial Services, PMP, Change Management, Analytics, CRM, Project Portfolio..., Business Strategy, IT Operations, Training, Budgets, Requirements Gathering, Business Intelligence, Consulting, Business Process, Requirements Analysis, Business Process..., Business Requirements, IT Strategy, Visio, IT Management, Information Technology, Enterprise Software, Analysis, Integration, Product Development, Project Delivery, Marketing Strategy, Financial Risk, Credit, Forecasting, Retail Banking, Credit Risk, Executive Management, Agile Project Management, Budgeting
Education
Cornell University 2015 — 2016
Financial Management Certificate, Finance and Financial Management Services
Roseman University of Health Sciences 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Regis University 1999 — 2002
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Alcova Mortgage Mortgage ProcessorAtlantic Bay MortgageSeptember 2004 - June 2006
hsbc-card-services September 2003 - September 2005
Education
Concord University 1978 — 1980
Education
Wayne High School 1966 — 1969
Graduate, Dist. Education
Worldpay 2015 - Present
Visa- PlaySpan 2012 - 2014
PayPal 2010 - March 2012
Carlson Marketing Worldwide 2008 - 2010
Laguna Honda Hospital Volunteers Board 2000 - 2010
Bling Nation 2008 - 2009
Washington Mutual Card Services 2006 - 2008
HSBC Card Services 2005 - 2006
Safeway / Blackhawk Network 2003 - 2005
California State Automobile Association (AAA) 1998 - 2002
Skills
SEO, Online Marketing, E-commerce, SEM, New Business Development, Partner Relationship..., Marketing Strategy, Alliance Development, Channel Marketing, Account Management, Sales Management, Payments, Credit Cards, Retail, Cards, Strategy Development, Direct Marketing, Business Strategy, Multi-channel Marketing, Strategy, Marketing, Partner Management, Financial Services, Product Development, Strategic Alliances, Segmentation, Cross-functional Team..., Business Development, Start-ups, Debit Cards, Leadership, Loyalty Programs, Strategic Partnerships, CRM, Management, Executive Management, Sales Operations, Program Management, Relationship Management, Sales, Analytics, Product Management, Payment Card Processing, Product Marketing, Mobile Commerce, Strategic Planning
Education
University of San Francisco - Masagung Graduate School of Management 1993 — 1994
MBA, Marketing
University of California, Berkeley 1984 — 1988
BA, English, Spanish
Deerfield Academy 1980 — 1984
Cathedral School for Boys 1972 — 1980
State Farm March 2015 - Present
Capital One January 2014 - March 2015
Capital One December 2011 - December 2013
HSBC Card Services February 2011 - December 2011
Delta Global Staffing, a Wholly Owned Subsidiary of Delta Air Lines August 2010 - January 2011
LiquidHub June 2010 - August 2010
Gland Pharma Limited June 2008 - September 2008
Skills
Production Planning, Process Optimization, Data Analysis, Business Analysis, Forecasting, Operations Management, Process Engineering, Continuous Improvement, Analysis, SAS, Simulations, Business Analytics, ERP, Operations Research, Data Mining, Business Process..., Optimization, SQL, Financial Modeling, Management, Strategy
Education
Georgia Institute of Technology 2009 — 2010
MS, Industrial Engineering, Business Analysis
Jawaharlal Nehru Technological University 2004 — 2008
BTech, Mechanical Engineering
Citi June 2014 - Present
JPMorgan Chase October 2010 - June 2014
HSBC Card Services February 2007 - October 2010
HSBC Card Services June 2006 - February 2007
Dell May 2005 - April 2006
Sandvik Coromant August 2000 - December 2001
Skills
Financial Risk, Risk Management, Analytics, Credit, Portfolio Management, Credit Risk, SAS, Credit Cards, Business Analysis, Statistical Modeling, Marketing Strategy, Quantitative Analytics, Customer Segmentation..., Operational Risk, Management, Financial Services, Banking, Strategy
Education
Global Association of Risk Professionals 2012 — 2012
Certified Financial Risk Manager (FRM)
Mays Business School 2004 — 2005
Master's degree, Information Systems Management
Texas A&M University 2003 — 2004
Master of Engineering (MEng), Industrial Engineering
College of Engineering Pune
BE, Engineering
R.Y.K College, Nasik
High School
Wells Fargo April 2014 - Present
Union Bank January 2012 - April 2014
HSBC Card Services June 2010 - January 2012
University of Miami August 2006 - May 2010
University of Miami 2006-2010 August 2006 - May 2010
University of Miami 2006 August 2006 - May 2010
Skills
SAS, Data Analysis, Predictive Modeling, Time Series Analysis, Basel II, Regulatory Capital, Credit Risk, Espreadsheet, Cognos, Statistics, Logistic Regression, Analysis, Analytics, Data Warehousing, Linear Regression, SAS Programming, Data Mining, Statistical Modeling
Education
University of Miami 2006 — 2013
Phd, Economics
University of Miami 2006 — 2013
Master of Arts, Economics
University of Nottingham 2004 — 2006
Master of Arts, Finance
Hunan University
Bachelor of Arts, Economics
Houlihan Lokey July 2010 - Present
China Economic Review May 2009 - July 2009
PepsiCo June 2008 - August 2008
HSBC Card Services June 2007 - August 2007
Education
Indiana University - Kelley School of Business 2006 — 2010
Bsc Hons, International Business and Finance
East China Normal University 2009 — 2009
Mandarin, International Business and Finance
Highland Park High School 2002 — 2006
VISA June 2013 - Present
HSBC Card Services May 2010 - January 2013
MaxisIT Inc. August 2006 - February 2007
Skills
SAS, SQL, Access, Statistical Modeling, Data Mining, Statistics, SAS programming, Data Analysis, Predictive Modeling, Microsoft Excel
Education
George Mason University 2008 — 2009
MS, Statistics
Rutgers University-New Brunswick 2003 — 2006
BA, Math and Economics
Capital One August 2012 - Present
Capital One April 2012 - September 2012
HSBC Card Services January 2008 - March 2012
Evalueserve June 2007 - December 2007
Skills
Predictive Modeling, Predictive Analytics, Risk Analytics, SAS programming, Financial Modeling, VBA, Statistical Modeling, Time Series Analysis, SAS, Data Analysis, Credit Card Analytics, Credit Risk, Credit Management, Data Mining, Business Analytics
Education
Indian Institute of Technology, Kharagpur 2002 — 2007
Dual, Water Resources Engineering
Indian Institute of Technology, Kharagpur 2002 — 2007
Dual Degree B.Tech and M.Tech, Water Resources Engineering
United States Air Force July 2008 - Present
JDZees Photography July 2006 - Present
HSBC Card Services November 2007 - September 2012
United States Air Force December 2004 - July 2008
Washington Mutual Bank December 2006 - April 2007
First Financial Credit Union December 2003 - July 2006
Westlake Financial Services January 2002 - December 2003
Skills
Portrait Photography, Portraits, Photography, Wedding Photography, Event Photography, Digital Photography, Headshots, Photos, On Location, Studio Photography, Image Manipulation, Highly detail oriented, Bilingual, Microsoft Excel, Adobe Creative Suite, PowerPoint, Image Editing, Call Centers, Supervisory Experience, Photoshop, Telephone Skills, Customer Service, 10 Key, Team-oriented, Credit Cards, Maintenance, Forklift Operator, People-oriented, Time Management, Records Management, Cashiering, Administrative Work, Data Entry, Transportation, Banking, Loan Servicing, Financial Services, Office Administration, Maintenance & Repair, Spreadsheets, Invoicing, Inventory, Filing, Access, Microsoft Word, Teamwork
Education
DeVry University 2012 — 2015
Bachelor of Technical Management, Business Administration and Management, General
Gladstone High and Olive Jr High 2001 — 2003
Baldwin Park High School 1992 — 1994
High School Diploma
StatWorld Research Solutions January 2014 - Present
marketRx / Cognizant Analytics, Cognizant Technology Solutions May 2005 - January 2014
AbsolutData Research & Analytics 2001 - 2004
HSBC Card Services 2001 - 2001
Volvo Trucks 2000 - 2000
Toyota 1998 - 1999
Skills
Analytics, Management Consulting, Account Management, Manage Client..., P&L Responsibility, Business Development, Project Management, Marketing Analytics, Sales Operations, ROI Optimization, Business Intelligence, Market Research, Team Management, Offshore Resource..., Recruiting, Training, Resource Development, Cultural Diversity, International Business..., Business Analytics, Competitive Analysis, Cross-functional Team..., P&L Management, CRM
Education
Thunderbird School of Global Management 2004 — 2005
Masters in International Business, International Marketing & Consulting
Indian Institute of Technology, Delhi 1997 — 2001
B.Tech, Mechanical Engineering
Indian School Muscat 1983 — 1997
HighPoint Global August 2013 - Present
American Express 2012 - 2013
American Express Business Travel March 2010 - August 2012
HSBC Card Services January 2005 - January 2009
HSBC 2005 - 2009
Metris Companies 1997 - 2009
Metris Companies 1997 - 2005
Chevy Chase Bank January 1993 - January 1997
Chevy Chase Bank 1994 - 1997
Skills
Strategy, Call Centers, Analytics, Project Management, Program Management, Customer Service, Analysis, Leadership, Process Improvement, Operations Management, Customer Satisfaction, Management, Employee Engagement, Credit Cards, Training, Vendor Management, Performance Management, Financial Risk, Sales, Customer Experience, Business Analysis, Change Management, Business Process..., Business Transformation, Risk Management, Outsourcing, Banking, Cross-functional Team..., CRM, Team Management, Executive Management, Project Portfolio..., Business Planning, Business Process, Team Leadership, Customer Retention, Management Consulting, Product Management, Coaching, SDLC, Business Development, Forecasting, Strategic Planning, Team Building, Quality Assurance, Financial Services, Business Strategy, Data Analysis, Business Intelligence
Education
Fairmont State University 1984 — 1988
BS
Intuit February 2012 - Present
HSBC Card Services March 2011 - February 2012
Molina Healthcare July 2010 - March 2011
Skills
Data Mining, Data Analysis, Predictive Modeling, SAS, SQL, Data Modeling, Analytics, Tableau, Hive, Hadoop, Python, R, Databases, VBA, Data Warehousing, PowerPoint, Microsoft Word, Access, Matlab, Programming, Stata, Microsoft Excel, Mandarin, Cross-functional Team..., DB2, Unix, Statistical Tools, Crystal Reports, Business Intelligence..., Statistical Modeling, Quantitative Analytics, Analysis, Predictive Analytics
Education
University of California, Irvine 2008 — 2010
M.S., Networked Systems (Schoold of Information and Computer Sciences), 3.9/4.0
Fudan University 2004 — 2008
B.S, Electronic Information Science and Technology, 3.7/4.0 Rank: 2/115
Morneau Shepell December 2011 - Present
HSBC Card Services May 2008 - September 2011
HSBC Bank/Finance March 2006 - April 2008
HSBC Card Services March 2004 - February 2006
Household Finance November 2002 - October 2003
Skills
Call Center, People Management, Performance Management, Forecasting, Operations Management, Customer Service, Employee Engagement, Teamwork, Team Management, Cross-functional Team..., Credit Cards, Coaching, Credit, Strategic Planning, Inbound, Inbound Marketing, Leadership, Call Centers, Management, Organizational..., Budgets, Training, Change Management, Strategy, Process Improvement, Time Management, Sales
Education
Concordia University
Capital One May 2012 - Present
HSBC Card Services June 2010 - April 2012
JP Morgan Chase July 2009 - May 2010
JP Morgan Chase June 2008 - December 2008
Skills
Business Intelligence, Financial Risk, Credit Risk, Financial Analysis, Optimization, Risk Management, Analytics
Education
University of Delaware 2007 — 2009
MS, Operations Research
Indian Institute of Technology, Bombay 1998 — 2002
B Tech, Material Sciences
Capital One September 2004 - Present
HSBC Card Services September 2004 - January 2013
Skills
Banking, Public Speaking, Leadership Development, Business Development, Credit Cards, Call Center, Customer Service, Project Planning, Corporate Social..., Credit, Call Centers, Coaching, Strategic Planning, Management, Employee Engagement, Time Management
Education
George Fox University 2009 — 2011
MBA
Portland State University 2005 — 2007
Bachelor of Applied Science (B.A.Sc.), Logistics, Materials, and Supply Chain Management & Business Managment
Bank of America November 2009 - Present
Bank of America October 2006 - October 2009
HSBC Card Services August 2005 - September 2006
Merck Research Labs May 2002 - July 2002
Mithibai College, University of Mumbai July 2000 - May 2001
Skills
Financial Modeling, Investment Banking, Operational Risk, Credit Cards, Small Business Lending, Business Analysis, Data Analysis, Quantitative Analytics, Quantitative Models, Risk Analytics, Monte Carlo Simulation
Education
University of California, Berkeley 2002 — 2005
Master's Degree, Industrial Engineering and Operations Research
Purdue University 2001 — 2002
Graduate Student, Statistics
Indian Institute of Technology, Bombay 1998 — 2000
Master's Degree, Mathematics
University of Mumbai 1995 — 1998
Bachelor's Degree, Mathematics
Hyundai Capital America November 2014 - Present
Royal Bank of Scotland December 2012 - October 2014
Royal Bank of Scotland September 2010 - December 2012
Royal Bank of Scotland September 2008 - September 2010
Royal Bank of Scotland September 2005 - September 2008
HSBC Card Services December 2000 - May 2004
Skills
Financial Risk, Credit Risk, Banking, Risk Management, Retail Banking, Portfolio Management, Operational Risk, Investment Banking, Financial Analysis, Equity Research, Credit Cards, Credit, Basel II, Commercial Banking, Analytics, Credit Analysis, Commercial Lending, Financial Services, Loans, Consumer Lending, Relationship Management, Payments, Operational Risk..., Enterprise Risk..., Underwriting
Education
Dalhousie University 1996 — 1997
Master of Business Administration (MBA)
Saint Mary's University 1993 — 1996
Bachelor of Commerce (B.Com.)
Capital One May 2012 - Present
HSBC August 2000 - February 2011
HSBC Card Services August 2000 - January 2010
Quest Diagnostics September 1997 - August 2000
Skills
Data Analysis, Training & Development, Customer Service, HIPAA, Call Centers, EHR, Process Improvement, Team Building, Operations Management, Account Management, Health Information..., Strategic Planning, Sales, Customer Retention, Medical Records, Healthcare Information..., Medical Billing, CPT, ICD-9, Credit, Medical Coding, Hospitals, Employee Training, Medical Terminology, Software Documentation, Documentations, EMR, Training, Project Management
Education
University of Nevada-Las Vegas 2009 — 2009
associate, Health Information Technology
College of Southern Nevada 2003 — 2005
Health Information Technology, health sciences
Capital One May 2012 - Present
HSBC Card Services December 1999 - May 2012
HSBC Card Services February 1996 - December 1999
HSBC Card Services November 1994 - February 1996
HSBC Card Services March 1992 - November 1994
Skills
SDLC, Program Management, Software Documentation, Project Management, Management, Change Management, Strategy, Leadership, Solution Architecture, Credit Cards, Training, Budgets
Education
Eastern Illinois University 1989 — 1991
Bachelor of Arts, Economics
Capital One May 2012 - Present
HSBC Card Services 2005 - May 2012
Starbucks Coffee Company 2000 - 2006
Pacific University Upward Bound 2003 - 2005
Tigard/Tualatin, Hillsboro, and Sherwood School Districts 2000 - 2005
Skills
Training, Process Improvement, Program Management, Event Planning, Social Media, Budgets, Project Management, Leadership, Strategic Planning, Cross-functional Team..., Non-profits, Marketing, Public Relations, Coaching, Editing, Community Development, Fundraising, Leadership Development, Community Outreach, Time Management, Volunteer Management, Program Development, Public Speaking, Organizational..., Teaching, Marketing Communications, Strategy, Team Leadership, Team Building, Project Planning, Data Analysis, Event Management, Marketing Strategy, Research, Analytics, Business Development, Change Management, Business Strategy, Vendor Management, Account Management, Market Research, Business Process..., Strategic Communications, Management, Nonprofits, Grant Writing, Newsletters, Workshop Facilitation, Policy, Proposal Writing
Education
George Fox University 2000 — 2001
Master of Arts in Teaching
George Fox University 1996 — 2000
BA, Writing/Literature
Overnight Prints / Premier Response February 2010 - Present
HSBC Card Services June 2006 - February 2010
HSBC Card Services June 2006 - February 2010
Skills
Call Center
Education
College of Southern Nevada 2010 — 2013
Central High
HSD
HSBC Card Services January 2013 - Present
HCSC - Blue Cross Blue Shield January 2014 - April 2014
Maryville Academy February 2007 - September 2010
Aon Hewitt February 2000 - February 2007
Aon Hewitt January 2000 - January 2007
Tenneco December 1996 - February 2000
Pactiv November 1999 - January 2000
Tenneco Packaging January 1996 - January 2000
Verizon Airfone January 1987 - January 1996
Mci September 1983 - May 1987
Skills
Access, Documentation, Active Directory, Lotus Notes, Unix, Administration, Process Improvement, Microsoft Office, Customer Relations, Quality Assurance, Business Analysis, Excel, Troubleshooting, Word, PowerPoint, Outlook, Problem Solving, Team Leadership, Change Management, SQL Server, Analysis, Healthcare, Customer Service, Program Management, Systems Analysis, SQL, Visio, Planning, Windows, Budgeting, SOX, SharePoint, Operating Systems, MS Project, Integration, Requirements Analysis, AS400, Security, Disaster Recovery, Software Implementation, Requirements Gathering, Software Project..., IT Management, Data Analysis, Remedy, Business Requirements, User Acceptance Testing, Visual Basic, MS Office Suite, IT Operations
Education
DeVry University 2000 — 2002
BS, Information Technology
DeVry University 2000 — 2002
BS, Computer Science
Shack O' Beignes 2011 - Present
Autocare Montreal December 2009 - Present
HSBC Card Services June 2008 - December 2009
Skills
Teamwork, Credit, Customer Service, Project Management
Education
Concordia University 2007 — 2011
Clark County District Attorney March 2013 - Present
Clark County Justice Court- Las Vegas January 2013 - March 2013
Clark County Justice Court - Las Vegas May 2012 - January 2013
Pioneer Services April 2011 - May 2012
Mohave County Attorney's Office September 2007 - April 2011
Mohave County Development Services October 2005 - September 2007
Wells Fargo Financial February 2004 - September 2005
HSBC August 2003 - January 2004
HSBC Card Services July 2000 - August 2003
Skills
Policy, Mortgage, Credit, Courts, Loans, Customer Service, criminal law, civil law, Civil Litigation, Data Entry, Software Documentation, Legal Writing
Education
Cypress College 1991 — 1992
Richard Gahr High School 1987 — 1991
High School Diploma, General Studies
Deutsche Bank September 2013 - Present
Merrill Lynch November 2007 - September 2013
HSBC Card Services 2006 - 2007
Skills
SOA, Sybase, Requirements Analysis, SDLC, Software Project...
Education
Gulbarga University
Bachelor of Engineering (B.E.), Computer science and engineering
Canton Middle School November 2012 - Present
Poplar Creek Public Library August 2010 - Present
HSBC Card Services May 1991 - February 2009
Skills
Customer Service, Event Planning, Library Advocacy, Library Science, Public Libraries, Authority Control, Databases, Time Management, Microsoft Office, Marketing, Library Reference, Library Programming, Library, Collection Development, Cataloging
Education
College of DuPage
Capital One August 2009 - Present
HSBC Card Services June 2005 - August 2009
Skills
Management, Relationship Management, Credit Cards, Quality Assurance, Teamwork, Cross Functional..., Customer Service, Microsoft Office, Networking, Banking, Business Process, Coaching, Customer Experience, Portfolio Management, Retail Banking, Testing, Business Analysis, Call Centers, Financial Services, Process Improvement, Risk Management, Vendor Management
Education
Harper College 1996 — 1998
Associate of Arts (AA), General Studies
Capital One February 2012 - December 2013
HSBC Card Services August 2003 - May 2012
Skills
Banking, Credit Analysis, Risk Management, Financial Risk, Retail Banking, Portfolio Management, Credit Risk, Relationship Management, Credit, Credit Cards, Process Improvement, Operational Risk, Financial Services
Education
Goldey Beacom College
Bachelor's degree, Computer Information Systems
Wilmington University
Master of Business Administration (MBA)
Capital One June 2013 - Present
HSBC Card Services 2006 - Present
HSBC Card Services 2004 - 2006
Spiegel Catalog 2002 - 2004
Townsend Agency June 2000 - January 2002
Skills
Analytics, E-business, Digital Marketing, Email Marketing, Marketing, E-commerce, Digital Strategy, Online Advertising, Direct Marketing, Customer Acquisition, Credit Cards, Lead Generation, Web Analytics, Strategy, Database Marketing, Segmentation, Online Marketing, SEO, SEM, PPC
Education
Illinois State University 1996 — 2000
BA, Public Relations, Marketing
HSBC Card Services September 2006 - Present
Skills
Customer Service, Collections, Dispute Resolution
Education
Glendale Community College 1998 — 2002
Chem-Plate Industries July 2012 - Present
HSBC Card Services 1999 - 2011
McDonald's Corporation April 1994 - July 1999
McDonald's Corporation April 1994 - July 1999
Apollo Travel April 1993 - April 1994
Skills
Executive Support, Office Management, Calendaring, Travel Management, Expense Management, Database Administration, Event Management, Records Management, Microsoft Office, Outlook, Lotus Notes, Notary Public, Telephone Skills, Faxing/Scanning, Adobe Acrobat, Data Analysis, Time Management, Leadership, Training, Employee Relations
Education
College of DuPage
Associate, Business/Education
Capital One Financial August 2014 - Present
Capital One May 2012 - Present
HSBC Card Services March 2011 - May 2012
HSBC Card Services January 2010 - March 2011
HSBC Card Services April 2009 - January 2010
HSBC Bank Middle East LTD January 2007 - November 2008
HSBC Bank Middle East LTD -Jordan 2005 - 2007
HSBC Bank Middle East LTD 2003 - 2005
HSBC Bank Middle East LTD 2002 - 2003
Cairo Amman Bank 1999 - 2001
Skills
Team Leadership, Process Improvement, Microsoft Office, Seminar Presentations, Banking, Credit Cards, Team Building, Operations Management, Customer Service, Risk Management, Project Management, Leadership, Analysis, Teamwork, Business Analysis
Education
George Fox University 2010 — 2012
Master of Business Administration (M.B.A.), 3.9
University of Jordan 1995 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.67
VyStar Credit Union April 2013 - Present
AT&T February 2010 - May 2013
HSBC Card Services November 2003 - August 2008
Skills
Customer Experience, Call Centers, Telecommunications, Customer Satisfaction, VoIP, Telephony, Troubleshooting, Wireless, IP, DSL, Team Leadership, Customer Service, WAN, Computer Network..., Customer Retention, Technical Support, Networking, Managed Services, LAN-WAN, Ethernet
Education
Everest University-Jacksonville
TECHNICAL CERTIFICATION, Dental Assisting/Assistant
HSBC Card Services September 1991 - Present
WNRK Radio 1260 AM August 1991 - October 1991
NBD Delaware Bank July 1990 - August 1991
Skills
General Problem Solving, cross training with..., risk management and..., working in a team to...
Education
Delaware Technical and Community College-Stanton-Wilmington 1994 — 1998
Accounting and Business/Management
Elmira College 1986 — 1990
Bachelor of Science, Economics
Retired November 2008 - Present
HSBC Card Services 1997 - 2008
Spiegel June 1994 - September 1997
Unocal December 1974 - January 1994
Skills
Financial Services, Banking, Portfolio Management, Risk Management, Relationship Management, Call Center, Financial Risk, Risk Analytics, Back Office, SAS, Credit Risk
Education
Western Illinois University 1972 — 1974
Bachelor of Business, Information Technology
Harper College 1970 — 1972
Associate of Applied Science, Data Processing
SCL Health October 2014 - Present
NexusTek October 2012 - October 2014
AllStar Technology, Inc. January 2009 - October 2012
Esurance March 2006 - December 2008
Total Card, Inc 2005 - 2006
HSBC Card Services 2001 - 2005
Skills
Windows Server, Microsoft Exchange, Management, Project Management, Disaster Recovery, Active Directory, VMware, VPN, Account Management, DNS, Microsoft SQL Server, Firewalls, Backup Exec, Microsoft Certified..., Microsoft Certified..., Visio, Windows, Crystal Reports, Customer Service, Sonicwall, Network Administration, Blackberry Enterprise..., Cisco Technologies, Technical Liaison, Hyper-V, Citrix, Quality Assurance, Server Monitoring, Microsoft CRM, IIS, Application..., Budgets, Project Planning, Technology Consolidation, Storage Area Networks, IT Operations, User Documentation, Microsoft Technologies, Microsoft Office, SQL, Data Warehousing, Analysts, Healthcare Information..., Software Development, Mobile Devices, Marketing, Production, Training, Data Mining, MS Project
Education
Dakota State University 1995 — 2006
National American University 1998 — 2000
Home November 2010 - February 2015
HSBC Card Services December 1999 - November 2010
Zebra Technologies November 1994 - June 1999
Skills
Human Resources, Training, Employee Relations, Employee Benefits, Recruiting, Performance Management, Leadership Development, Management, Coaching, Organizational..., Customer Service, Strategic Planning, Microsoft Office, Project Management, Microsoft Excel
Education
Northern Illinois University 1991 — 1993
Master of Science (MS), Elementary Education and Teaching
National-Louis University 1990 — 1991
Bachelor of Arts (BA), Business Administration and Management, General
Elgin Community College
Associate of Arts (A.A.), Music and Library Science