Experience
1st Class Real Estate  August 2014 - Present
Keffer Realty  March 2014 - August 2014
LoanCare, A ServiceLink Company  January 2012 - October 2013
Al's Taxi and Auto   October 2009 - November 2011
Gallery of Homes Realtors, Inc.   February 2011 - October 2011
HSBC Card Services   March 2007 - August 2009

Skills
Short Sales, Investment Properties, Foreclosures, Mortgage Lending, Real Estate, Real Estate Transactions, First Time Home Buyers, Mortgage Banking, Loans, Referrals, FHA, REO, Residential Homes, Condos, Property, Buyer Representation, Residential Mortgages, HUD, Finance, Negotiation, Marketing, Contract Negotiation, FHA financing, Leases, Asset Management, Selling, Sellers, Customer Service, Time Management, Credit, Single Family Homes, Investors, Small Business, Real Estate Investor, Investments, Closings, Real Estate License, Listings, Sales, Apartments, Mortgage Servicing, Training, Leadership, Customer Satisfaction, Home Staging, Buyers, Rentals, Cold Calling, Social Networking, Accounting

Education
Tidewater Community College   2004 — 2006
Sociology

Chowan College   2003 — 2004
Criminal Justice

Experience
Wells Fargo  April 2014 - Present
Capital One  May 2012 - January 2014
HSBC North America  July 2010 - April 2012
HSBC Card and Retail Services  July 2005 - July 2010
HSBC Card Services   June 2001 - July 2005
Sears Information Technology   August 2000 - June 2001
Sears Credit Home Office   March 1999 - August 2000
Sears Credit Home Office   May 1998 - March 1999
Sears Los Angeles Regional Credit Card Operations Center   October 1997 - May 1998
Sears Los Angeles Regional Credit Card Operations Center   June 1992 - October 1997

Skills
Performance Management, Credit Cards, Relationship Management, Capacity Planning, Workforce Management, Business Process Design, Call Center, Financial Services, Vendor Management, Business Process..., Process Improvement, Portfolio Management, Executive Management, Business Analysis, Change Management, Operations Management, Risk Management, Analytics, Program Management, Call Centers, Banking, Credit, Credit Risk, Management, Cross-functional Team..., Mortgage Lending, Strategy, Integration, Leadership, Workforce Planning, Outsourcing, BPO, Visio, Business Process, Business Strategy, Service Delivery, Employee Engagement, Coaching, Cross Functional Team...

Education
Pacific Lutheran University   1982 — 1986
BA Cum Laude, Economics

Experience
Bank of America  September 2014 - Present
JPMorgan Chase  January 2013 - August 2014
JPMorgan Chase  May 2011 - January 2013
HSBC  April 2010 - May 2011
HSBC Card Services   January 2008 - April 2010
HSBC  February 2005 - January 2008

Skills
Project Management, Microsoft Office, Technical Project..., Cross-functional Team..., Project Facilitation, Large Group Facilitation, Client Development, Client Communication, Client Relationship..., Business Analysis, Competitive Analysis, Cost Control, Inventory Management, Forecasting, Business Requirements, Training & Development, Operations, Credit Cards, Private Label, Consumer Credit, Commercial Credit, Live Meeting, WebEx, Budget Control, Schedule Control, Adobe Connect, Commercial Cards, Financial Services, Budgets, Process Improvement, SDLC, Risk Management, Management, Marketing, CRM, Employee Training, Team Leadership, Analysis, Credit, Quality Assurance, Training, Vendor Management, Relationship Management, Project Planning, Integration, Team Management, Account Management, Portfolio Management, Sales, Human Resources

Education
Morris Graduate School of Management   2009 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General

Robert Morris University - Illinois   2005 — 2007
Bachelor's, Business Management

University of Findlay   2002 — 2004
Bachelor of Arts (BA), Business Management

Experience
Cook Security Group Inc  2012 - Present
Avitas Technologies   2009 - 2013
TRM Copy Centers, LLC. / Solvport, LLC.   2007 - 2010
Integrated Security Solutions, LLC   2005 - 2008
HSBC Card Services   2003 - 2004

Skills
Microsoft Dynamics, Management, IT Management, Software Project..., Security, SharePoint, Microsoft SQL Server, Solution Architecture, Requirements Analysis, .NET, SSRS, Data Mining, Data Modeling, Software Development, Physical Security, Database Design, Amazon Web Services..., Axapta, Data Warehousing, Cloud Computing, Cognos, SAP Business One, ASP.NET, Data Science, Data Analysis, ATMs, VB.NET

Education
Portland State University
Bachelor of Business Administration (BBA)

Experience
POET  May 2007 - Present
HSBC Card Services   May 2006 - May 2007
Hy Vee  November 1999 - January 2007

Skills
HRIS, Customer Service, Event Planning, Team Building, Microsoft Office, Microsoft Dynamics, Technical Recruiting, Job Fairs, Business Communications, Internships, Recruiting, Engineer Recruitment, Human Resources, Management, Job Descriptions, Employee Relations, Employee Benefits, Interviews, Resume Writing, Benefits Administration, Onboarding, New Hire Orientations, College Recruiting, Applicant Tracking..., Leadership, Personnel Management, Talent Management, HR Policies, Talent Acquisition, FMLA

Education
The University of South Dakota   2004 — 2007
Bachelors, Business Administration with HR Emphasis

Vermillion High School   2000 — 2004

Experience
Energy Trust of Oregon  November 2014 - Present
Energy Trust of Oregon  February 2014 - Present
107 Independent Supporters Trust   October 2009 - Present
Energy Trust of Oregon  June 2010 - February 2014
Energy Trust of Oregon  September 2009 - May 2010
HSBC Card Services   May 2008 - December 2008
Smith Barney  May 2007 - August 2007
First American Title  May 2001 - September 2006
Hierarchy Five Ltd.   September 2002 - December 2005

Skills
Project Planning, Program Management, Time Management, Access, Project Management, Market Research, Marketing, Data Analysis, Sales, Strategic Planning, Management, Analysis, Training, Leadership, Strategy, Customer Service

Education
University of Portland   2007 — 2009
MBA, Business Administration

Oregon State University   2003 — 2007
BS, Business Administration

Experience
Happy's Place-Equine Assisted Therapy   October 2012 - Present
IDFPR   July 2007 - Present
HSBC  February 2011 - November 2011
Baxter Healthcare Corporation  April 2009 - October 2010
HSBC Card Services   February 2008 - January 2009
HSBC Card Services   August 2006 - February 2008
RightFish LLC (A child company of CareerBuilder.com)   October 2005 - May 2006
The Marketing Firm (An outsourced B2B Sales company)   February 2005 - October 2005
NewsCorp (FOX-20th Television)   May 2004 - December 2004
WSIU-TV PBS affiliate   August 1999 - May 2004

Skills
Marketing Strategy, Strategy, Online Marketing, CRM, Management, Start-ups, Project Management, Marketing, SaaS, Sales, SEO, Leadership, Contract Negotiation

Education
Southern Illinois University, Carbondale   1999 — 2004
B.A., Mass Communication and Media Arts Marketing

Grant Community   1995 — 1999

Experience
Tidewater Finance Company  August 2012 - Present
HSBC Card Services   June 2006 - June 2011
Comcast Cable  May 2001 - May 2004

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Teamwork, Access, Negotiation, Social Networking, Data Entry, Management, Customer Satisfaction, Troubleshooting, Training, Data Analysis, Team Leadership, Analysis, Coaching, Operations Management, Leadership, Program Management, Time Management, Team Building, Sales, Supervisory Skills, Call Centers, Administration

Education
Saint Leo University   2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General

Saint Leo University   2005 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

Experience
Wells Capital Management  September 2009 - Present
Evergreen Investments  June 2006 - September 2009
HSBC Card Services   April 2005 - June 2006
First Guarantee Mortgage, LLC   January 2003 - April 2005
Dale Laboratories   February 2002 - July 2002

Skills
C#, .NET, SQL, Fixed Income, Java, Trading Systems, Microsoft SQL Server, ASP.NET, Asset Management, Bloomberg, Crystal Reports

Education
Rochester Institute of Technology   2001 — 2003
Master, Computer Science

University of Rochester   1999 — 2000
Master, Mechanical Engineering

Tongji University   1991 — 1996
BS, Mechanical Engineering

Experience
Sammons Financial Group Member Companies  Senior Manager - Project ManagementCapital OneJanuary 2013 - January 2014
Capital One (formerly HSBC Card Services)   May 2010 - January 2013
HSBC Card Services   December 2004 - April 2012
HSBC / Household Inc   February 2002 - December 2004

Skills
Project Management, Business Analysis, Vendor Management, Requirements Analysis, Process Improvement, PMO, PMP, Business Intelligence, Requirements Gathering, Software Project..., SharePoint, Data Warehousing, IT Management, Project Portfolio..., IT Strategy, SDLC, Visio

Education
South Dakota State University   2008 — 2010
Business Administration and Management, General

South Dakota State University   1994 — 1995
Business Administration and Management, General

Experience
Baird & Warner  August 2011 - Present
JPMorgan Chase  August 2007 - July 2011
HSBC Card Services   February 2003 - August 2007
Quicksilver Associates  September 2001 - November 2002
DHI Visual Communication   August 1997 - September 2001
Exelon  June 1991 - August 1997
Judy Niedermaier   1992 - 1996
Judy Niedermaier   1992 - 1996

Skills
Integrated Marketing, Marketing Communications, Brand Strategy, Product Launches, Internal & External..., Relationship & Project..., Staff Development, Product Launch, Brand Architecture, Strategy, New Business Development, Corporate Communications, Brand Development, Marketing Strategy, Strategic Communications, Marketing, Corporate Events, Credit Cards, Commercial Banking, Energy Industry, Annual Reports, Real Estate, Media Relations, Creative Direction, Social Networking, Social Media, B2B, Business Development, Multi-channel Marketing, Copywriting, Account Management, Direct Marketing, Leadership, Business Strategy, Email Marketing, Brand Management, Branding & Identity, Sales, Advertising, Digital Marketing, Marketing Management, Social Media Marketing, Product Development, Online Marketing, Strategic Partnerships, Interactive Marketing, Media Planning, Budgets, Online Advertising

Education
Quinlan School of Business, Loyola University Chicago
MBA, International Marketing

School of the Art Institute of Chicago
BA, Visual Communication

Experience
Capital One  October 2009 - December 2013
HSBC Card Services   April 2007 - October 2009
Silver State Financial Services   September 2005 - March 2007

Skills
Analytics, MIS, Microsoft Excel, Access, MySQL, Database Design, Database Administration, Microsoft Word, Microsoft Office, phpMyAdmin, PHP, HTML

Education
University of Phoenix   2008 — 2010
Masters, Information Systems

Siena College
B.S, Marketing and Management

Experience
HSBC Card Services   April 2010 - May 2011
Sears Holdings Corporation  October 2009 - January 2010
OHSU  October 2006 - August 2007
Boy Scouts of America  June 2005 - August 2005

Skills
Windows, Microsoft Office, Adobe Creative Suite, Customer Service, OS X, HTML, Teamwork, Access, Open Office, iWork, CSS3, CSS, XHTML, Inventory Management, Photoshop, PowerPoint, Microsoft Word, Microsoft Excel, Research, Troubleshooting, English, Public Speaking, Data Entry, Time Management, Editing, Customer Satisfaction, Dreamweaver, Process Improvement, Negotiation, Sales, Social Networking

Education
Portland State University   2014 — 2016
Bachelor's Degree

Portland Community College   2007 — 2014
Associate of Arts

PCC Early College High School   2007 — 2009
Portland Community College

School of Science & Technology at Merlo Station   2003 — 2007
High School Diploma

Experience
HSBC Card Services   June 2001 - March 2011
HSBC Retail Services  June 2001 - March 2011
Advanced Staffing  February 2001 - April 2001
Chase BankWilmington DE   August 1999 - January 2000

Skills
Data base user interface, Microsoft Word, WINDOWS 95, 2000 XP, Same time, General Office Skills, Windows 7, Excel, Lotus Notes, Word Perfect, Data Entry, Systems Auto Dialing, PowerPoint, Networking

Education
Strayer University (DE)   2012 — 2015
Business Administration and Management, General

Yamazaki Gakuen University

Experience
Spectra Energy  May 2015 - Present
UnitedHealth Group  December 2011 - May 2015
HSBC Card Services   April 2009 - June 2011

Skills
Analysis, Accounting, Business Analysis, Management, Research, Financial Analysis, Training, Program Management, Project Management, Leadership, Management Consulting, Change Management, Budgets, Microsoft Word, PowerPoint, Microsoft Office, Strategic Planning, Customer Service, Strategy, Auditing, Microsoft Excel, Business Development, System Administration, Team Leadership, Call Centers, SharePoint, Negotiation

Education
Prairie View A&M University   2013 — 2014
Master of Science (MS), Accounting

Temple University - Fox School of Business and Management   2007 — 2009
B.A., Finance

Experience
Cushman & Wakefield  March 2014 - Present
Jones Lang LaSalle  December 2011 - March 2014
EZ Laundries, LLC   January 2004 - February 2012
HSBC Card Services   1997 - 2004
A.G. Edwards & Sons, Inc.   1990 - 1997
RE Corley Consulting / Service One Corp.   1985 - 1990
Sentry Electric / J.H. Larson Electrical   1976 - 1985

Skills
Budgeting, Microsoft Office, Call Center, Investments, Construction, Excel, Business Planning, Sales Management, Word, Budgets, Leadership, Small Business, Microsoft Excel

Education
Ridgewater College (formerly Willmar Technical College)

South Dakota State University
College of Engineering

Experience
HSBC Card Services   Account RepresentativeSprint PCSJune 2010 - Present
Wells Fargo  September 2009 - Present
American General Finance  February 2011 - June 2011
HSBC  2006 - 2009

Education
Strome College of Business   1999 — 2003
BSc, Business Administration

Experience
Citi  August 2014 - Present
Catapult Systems  March 2013 - July 2014
The Nielsen Company  January 2011 - March 2013
FIS  January 2009 - January 2011
FIS  September 2005 - January 2009
HSBC Card Services   July 2004 - September 2005
JPMorgan Chase  June 2003 - July 2004
Software Architects  November 1997 - May 2003
Intermedia Communications  1997 - 2000

Skills
PMO, PMP, CISA, ITIL, IT Governance, Risk Management, IT Audit, Program Management, International Project..., Business Process..., Governance, Cross-functional Team..., IT Security Assessments, Project Portfolio..., Project Management Tools, NPI Management, Offshore Resource..., IT Executive Management, Brazilian Portuguese, German, Spanish, SDLC, Tennis, COBIT, Strategy, Leadership, Enterprise Software, Project Management, CMMI, IT Outsourcing, Security, MS Project, IT Management, Business Intelligence, IT Service Management, CRM, Business Process, Consulting, Software Development, Process Improvement, Software Project..., Project Planning, IT Operations, PMBOK, Resource Management, Management, Agile Project Management, Quality Assurance, Project Delivery, IT Strategy

Education
PUC-PR
BS, Computer Science

Experience
ECMC  October 2012 - Present
HSBC  2010 - 2012
HSBC Card Services   2005 - 2010
HSBC Card Services   2001 - 2005

Skills
Team Building and..., Strategy Development..., Project Management, Data Analysis, Career Development and..., Driving Accountability, Coaching and Training, Training, Team Building, Management, Leadership, Call Centers, Coaching, Budgets, Customer Service

Education
Tidewater Community College   2006 — 2008
Associate's degree, General Studies

Experience
HSBC  August 2015 - Present
HSBC  May 2007 - Present
HSBC  January 2003 - May 2007
HSBC  December 2000 - January 2003
HSBC Card Services   June 1993 - December 2000

Skills
PMP, Clarity, MKS, Microsoft Project, Visio, PMI, Open Workbench, PPM, PMBOK, PMO, Microsoft Office, Project Portfolio..., SharePoint, MS Project, SDLC, Resource Management, Business Analysis, IT Management, Data Warehousing, Governance, Business Requirements, Program Management, Business Transformation, Enterprise Architecture, Requirements Gathering, Business Intelligence, Business Process, Process Improvement, IT Strategy, Software Project..., Business Process..., Risk Management, Vendor Management, IT Operations, IT Service Management, Requirements Analysis, ITIL, Business Process..., Offshoring, Outsourcing, Information Technology, Systems Analysis, Integration, Disaster Recovery, Business Process Design

Education
The College of William and Mary - The Mason School of Business   1991 — 1993
MBA, Finance

Penn State University   1985 — 1989
Bachelor of Science, Management

Experience
BMO Harris Bank  July 2014 - Present
TransUnion  October 2012 - July 2014
Capital One  September 2010 - September 2012
HSBC Card and Retail Services  December 2008 - August 2010
HSBC Card Services   January 2007 - November 2008
Bank of China International  May 2005 - August 2005

Skills
Credit Cards, Financial Analysis, Analysis, Credit, Risk, Risk Management, Financial Modeling, Data Analysis, SAS, Forecasting, Credit Risk, Excel, SQL, Analytics, Microsoft Excel, Finance, Financial Risk

Education
The University of Chicago - Booth School of Business   2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General

University of California, Berkeley   2004 — 2006
B.S., Electrical Engineering & Computer Sciences

University of California, Berkeley   2004 — 2006
B.A., Statistics, Applied (Finance)

Experience
Smashwords  January 2012 - Present
SUPERVALU  May 2008 - October 2012
HSBC Card Services   May 2007 - May 2008
Self-Employed  April 2002 - May 2007

Education
Walden University   2012 — 2014

Old Dominion University   1995 — 2000
BA, Education, History

Experience
Capital One  January 2013 - Present
Capital One  May 2012 - January 2013
HSBC Card Services   February 2009 - May 2012
HSBC Card Services   April 2005 - January 2010
Hollywood Entertainment  May 1998 - November 2003
Freelance Marketing & Research   August 1997 - May 1998
KVO Advertising & Public Relations  August 1996 - August 1997
Port of Portland  February 1994 - August 1996
interTrend Communications, Inc.   September 1991 - February 1994

Skills
DoubleClick, Web Analytics, WebTrends Analytics, Project Coordination, Trafficking, Ad Serving, Digital Media, Online Advertising, Reports, Strategy Execution, Digital Marketing, Cross-functional..., Customer Acquisition, Database Marketing, Marketing, Media Planning, Integrated Marketing, Cross-functional Team..., Online Marketing, Product Marketing, Email Marketing, Interactive Marketing, Display Advertising, Advertising, Digital Strategy, Marketing Communications

Education
Portland State University   1996 — 1998
Master of Business Administration (MBA)

UCLA   1986 — 1990
Bachelor of Arts (B.A.), Economics/International Area Studies

Experience
Capital One  August 2012 - Present
Capital One  May 2012 - August 2012
HSBC  November 2009 - May 2012
HSBC Card Services   August 2008 - November 2009
HSBC Card Services   September 2007 - August 2008
HSBC  January 2006 - September 2007
HSBC  December 2004 - January 2006
Household International  November 2003 - December 2004
Household International  January 2002 - November 2003

Skills
Strategy, Process Improvement, Operations Management, Risk Management, Project Management, Business Analysis, Team Management, Relationship Management, Credit Cards, Business Strategy, Banking, Call Centers, Vendor Management, Analysis, Strategic Planning, Analytics, Business Process..., Management, Cross-functional Team..., Training, Financial Services, Finance, Call Center, Coaching, Leadership, Portfolio Management, Credit, Internal Audit, Program Management, Change Management, Financial Analysis, Customer Service, Team Leadership, Digital Strategy, Customer Satisfaction, Customer Experience..., Customer Experience, Sales, CRM, Credit Risk, Outsourcing, Product Management, Business Process, Performance Management, Executive Management, Business Development, SDLC

Education
Portland State University - School of Business   2009 — 2012
MBA, Business Administration

Portland State University - School of Business   2004 — 2006
BS, Business Administration, Cum Laude

Lakeridge High School
Magna Cum Laude

Experience
PT Therapeutic Body Works   January 2013 - Present
Mobile Productivity, Inc.   August 2008 - March 2012
HSBC  January 2003 - July 2008
HSBC Card Services   January 2001 - February 2003
HSBC Card Services   December 1998 - January 2001
HSBC Card Services   January 1996 - January 1998

Skills
Program Management, Quality Assurance, CRM, Project Management, Training, Software Documentation, Leadership, Budgets, Management, Databases, Negotiation, Marketing

Education
University of Santo Tomas   1991 — 1995
B.S in Mathematics, Major in Computer Science

Saint Theresa College   1986 — 1990

Experience
Keurig Green Mountain, Inc.   December 2014 - Present
Norfolk Southern  December 2012 - November 2014
Dollar Tree Stores  January 2012 - December 2012
Capital Group  September 2010 - January 2012
Capital Group  January 2008 - September 2010
HSBC Card Services   October 2006 - November 2007
HSBC Card Services   May 2006 - October 2006
HSBC Card Services   January 2003 - May 2006

Skills
Talent Acquisition, Business Management, Customer Satisfaction, Communication Skills, Human Resources, Talent Management, Applicant Tracking..., Sourcing, Behavioral Interviewing, Onboarding, College Recruiting, Benefits Administration, SAP, Payroll, Customer Service, Hiring, Interviews, Training, Screening, Management, Workforce Planning, Leadership, Recruiting, Program Management, Employee Benefits, Leadership Development, Performance Management, Technical Recruiting, Spanish-speaking, Policy, Employee Relations, Resume Writing, Retail, HRIS, Sales, Career Development, Succession Planning, Internet Recruiting, New Hire Orientations, Personnel Management, Time Management, Employee Training

Education
Old Dominion University - College of Business and Public Administration   2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management

Old Dominion University   1999 — 2002
Bachelor of Arts (B.A.), Foreign Languages - Spanish

Barton College   1998 — 1999

Experience
Deutsche Bank  April 2014 - Present
Barclays Bank  December 2011 - April 2014
HSBC Card Services   June 2010 - December 2011
HSBC Card Services   December 2008 - June 2010
Genome International Corporation  April 2007 - December 2008

Skills
SAS programming, Risk Management, Financial Modeling, VBA, Statistical Modeling, Predictive Analytics, Credit Risk, Forecasting, Credit, Data Analysis, Financial Risk, SAS, Analytics, Credit Cards, Data Mining, Quantitative Analytics, Risk Analytics, Segmentation, Predictive Modeling, Business Analytics, Customer Analysis

Education
University at Buffalo   2005 — 2007
Master of Science, Industrial Engineering

Osmania University   2001 — 2005
Bachelor of Engineering, Mechanical Engineering

Sri Sathya Sai Institute of Higher Learning   1989 — 1999

Experience
Chubb & Associates   2010 - Present
Feibleman and Case Attorneys   2014 - March 2015
InterExchange  2013 - December 2014
Lake Oswego Community Rowing   2013 - 2014
Willamette University  August 2012 - June 2013
Renewable Energy Accelerator   2009 - 2010
Dynamic Competence   2007 - 2010
Education Design Group   2008 - 2009
HSBC Card Services   2006 - 2007
Patagonia  2006 - 2007

Skills
Consulting, Business Development, Non-profits, Public Speaking, Workshop Facilitation, Program Management, Grant Writing, Management, Fundraising, Marketing Communications, Strategic Planning, Research, Social Media, Nonprofits, Training, Community Outreach, Entrepreneurship, Sales, Strategy, Business Strategy, Government, Budgets, Grants, Human Resources, Leadership Development, Broadcast, Data Analysis, Recruiting, Leadership, Event Planning

Education
Willamette University College of Law
Doctor of Law (JD)

Willamette University - Atkinson Graduate School of Management
MBA

Oregon Tradeswomen Inc.

The University of Texas at Austin
Bachelor of Arts, Hispanic Studies/Studio Art

Miss Porter's School

High Mountain Institute

Experience
Jones Junction  July 2012 - September 2012
Jones Junction  April 2012 - July 2012
HSBC Card Services   September 2005 - December 2007
Metris Companies  September 1997 - September 2005

Skills
Computer Proficiency, Telecommunications, Call Centers, Microsoft Excel, Microsoft Word, Microsoft Office, Collections, Data Entry, Bankruptcy, Databases, Brand Management, New Business Development, Business Development, Project Management, Operations Management, Sales, Sales Operations, Sales Process, Customer Service, Customer Experience, Customer Insight, Customer Retention, Customer Satisfaction, Assurance, Quality Assurance, Risk Assessment, Compliance, Measurement System..., Benchmarking, Performance Measurement, Management Consulting, Data Analysis, Report Writing

Education
Towson University   2000 — 2003
Bachelor of Science (BS), Business Administration, Management and Operations

Experience
Kalengo, LLC   March 2010 - Present
Siemens  September 2007 - August 2009
HSBC Card Services   November 2006 - September 2007

Education
South China Agricultural University   2007 — 2010
Master, Management of Science and Engineering

South China Agricultural University   2003 — 2007
Bachelor, Information Manage and Information System

Xinhui overseas Chinese middle school   1993 — 2000

Experience
HSBC  May 2010 - Present
HSBC Card Services   September 2005 - March 2010
Household International  January 2001 - September 2005
NuVision Federal Credit Union  1995 - 2000
Medcom Trainex   February 1994 - November 1994
Zee Medical, McKesson   1989 - 1994

Skills
Financial Marketing, Brand Development, Product Development, Product Marketing, Market Research, P&L, Team Leadership, Advertising, Business Development, Cross-functional Team..., CRM, Analytics, Income Statement, Financial Markets, Management, Strategy, Leadership, Marketing Communications, Marketing, Team Management, Segmentation, Financial Services

Education
Stanford Continuing Studies   2015 — 2016

Texas A&M University-Commerce   2006 — 2008
Certificate

University of San Diego   1992 — 1994
BA

Stanford University

Stanford University

Stanford University

Stanford University

Experience
Insperity  August 2008 - June 2014
HSBC Card Services   April 2007 - April 2008
Ormco  2003 - 2007
Ormco  2000 - 2003

Skills
Employee Relations, Human Resources, HRIS, Recruiting, Performance Management, New Hire Orientations, Workforce Planning, Succession Planning, Talent Management, Talent Acquisition, Employee Engagement, HR Policies, Personnel Management, Drug Testing, HR Consulting, Workers Compensation, FMLA, Training, Coaching, Onboarding, Conflict Resolution

Education
University of Dundee   1979 — 1982
Bachelors, Pharmacology

Experience
Ally Financial Inc.  May 2014 - Present
Federal Reserve Bank of Philadelphia  November 2011 - April 2014
CitiMortgage  June 2010 - October 2011
JP Morgan Chase  2008 - June 2010
HealthMarkets  December 2007 - October 2008
HSBC Card Services   October 2006 - October 2007

Skills
Financial Modeling, Credit Risk, Portfolio Management, Data Analysis, SAS Programming, Database Marketing

Education
University of Illinois at Chicago   2002 — 2006

Peking University   1997 — 2001
BA

Experience
Citi  July 2011 - Present
HSBC Card Services   December 2007 - July 2011
HSBC/Decision One   2004 - 2007
HSBC Mortgage Services  October 2000 - October 2004
Henry S. Jacobs Camp  1995 - 1996

Skills
Financial Analysis, Credit, Financial Modeling, Analytics, Mortgage Lending, CRM, Finance, Loans, Management, Portfolio Management, Pricing, Business Analysis, Banking, Financial Services

Education
The University of Southern Mississippi   1988 — 1994

Experience
Wells Fargo  April 2014 - Present
Capital One  May 2012 - March 2014
HSBC Card Services   September 2008 - April 2012
HSBC Auto Finance  June 2007 - August 2008
HSBC Auto Finance  September 2005 - May 2007
MaxisIT Inc.  August 2004 - August 2005
PACCAR  June 2003 - May 2004

Skills
Risk Analytics, Segmentation, Credit Cards, Cross-functional Team..., Credit, Strategy, Financial Risk, Product Management, Credit Risk, Marketing Strategy, Data Analysis, Forecasting

Education
University of Texas   2001 — 2003

Sardar Patel College of Engineering   1995 — 1998
Bachelor's degree, Mechanical Engineering

BV Polytechnic

Experience
Capital One  January 2014 - Present
Capital One  May 2012 - January 2014
HSBC Card Services   February 2010 - May 2012
HSBC Card Services   October 2008 - February 2010
HSBC Card Services   January 2005 - October 2008
HSBC Card Services   January 2002 - January 2005

Education
Shanmugha Arts, Science, Technology and Research Academy   1992 — 1996
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering

Experience
Capital One  October 2011 - January 2014
HSBC  October 2009 - October 2011
HSBC Card Services   July 2005 - October 2009
Household International  2000 - 2005
Guy's and St Thomas' NHS Foundation Trust   1998 - 2000
The Hillingdon Hospital NHS Trust   1995 - 1998

Skills
PMO, Project Portfolio..., SDLC, Requirements Gathering, Program Management, Business Process..., Process Improvement, Risk Management, IT Strategy, Change Management, Credit Cards, Software Project..., Governance, Project Management, Business Process, PMP, Requirements Analysis, Project Delivery, Resource Management, Program Managemen, Portfolio Management, IT Project & Program..., Cross-functional Team..., Team Leadership, Business Transformation, Issue Resolution, IT Project..., Clarity, Cross-cultural Teams, Business Intelligence, Agile & Waterfall..., Complex Project..., Clear Communications, Collaborative Problem...

Education
University of Warwick   1999 — 2001
Certificate, Business Administration

The University of Glasgow   1978 — 1981
MA, English Lit and Psychology

Experience
HSBC Card Services   Contract UnderwriterAegis Wholesale2006 - 2007

Education
Oregon State University

Experience
T-Mobile USA  October 2007 - Present
Washington Mutual  January 2006 - October 2007
JPMorgan Chase  2004 - 2005
HSBC  2000 - 2004
HSBC Card Services   2000 - 2004
Citibank  1999 - 2000

Skills
Credit Risk, Predictive Analytics, Predictive Modeling, Financial Risk, Product Management, Credit Cards, Risk Management, Portfolio Management, Banking, Credit Analysis, Financial Services, Credit, SAS, Analytics, Data Analysis, SAS programming, Financial Modeling, Quantitative Analytics, Statistical Modeling, Segmentation, Credit Scoring, Analysis, Customer Analysis, Business Analytics, Marketing Analytics, Database Marketing, Data Mining, Forecasting, Customer Acquisition, Business Analysis, Strategy, Business Intelligence, Financial Analysis, Enterprise Risk..., Competitive Analysis, CRM, Finance, Relationship Management, Retail Banking, Vendor Management, Executive Management

Education
Simon Fraser University
PhD, Economics (Finance)

The University of British Columbia
MSc, Ag Economics

Experience
Bluestem Brands  September 2011 - Present
Bluestem Brands  April 2009 - September 2011
FG Companies   July 2008 - April 2009
HSBC Card Services   November 2002 - June 2008
Bank of America  June 2001 - June 2002
Conseco Finance  2002 - 2002
Fingerhut  June 1999 - June 2001

Education
St. Olaf College   1995 — 1999
BA, Mathematics and Economics

Experience
McDonald's Corporation  February 2015 - Present
McDonald's Corporation  October 2012 - July 2014
KONE, Inc  January 2012 - May 2012
Sara Lee  2012 - 2012
HSBC Card Services   2011 - 2011

Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Small Business, Policy, Research, Public Speaking, Contract Negotiation, Contracts Administrators, Event Planning, Fundraising, Leadership, Management, Nonprofits, Public Relations, Training

Education
University of Michigan   2005 — 2005
Graduate Certificate, Lean Management and Six Sigma

Thomas M. Cooley Law School   2001 — 2004
Doctor of Law (J.D.), Law

Experience
PayPal  June 2014 - Present
Capital One  August 2012 - June 2014
Capital One  May 2012 - August 2012
HSBC Card Services   October 2010 - April 2012
HSBC Card Services   December 2008 - October 2010
AdecTec   June 2008 - December 2008
University of Pittsburgh  August 2004 - May 2008
Superonline   October 2003 - June 2004
TEMSA  July 2002 - August 2002

Skills
Operations Research, SAS, Statistical Modeling, Data Mining, Statistics, Mathematical Modeling, Algorithms, Combinatorial..., Analytics, Optimization, Communications Audits, Segmentation, R, Predictive Modeling, SQL, Quantitative Analytics, Arena Simulation..., Data Analysis, Time Series Analysis, Financial Modeling, Business Analysis, Marketing Analytics

Education
University of Pittsburgh   2004 — 2008
Ph.D., Operations Research

University of Pittsburgh   2004 — 2005
MS, Operations Research

Middle East Technical University   1999 — 2004
BS, Industrial Engineering

Experience
Cambia Health Solutions  May 2014 - Present
Cambia Health Solutions  June 2011 - Present
HSBC Card Services   May 2005 - July 2011
Epson Portland Inc.  2003 - May 2005
Epson Portland Inc.  April 1996 - 2003

Skills
Talent Management, Succession Planning, Employee Engagement, Change Management, Human Resources, Personnel Management, Workforce Planning, Organizational Design, Leadership, Management, Business Strategy, Employee Relations, Onboarding, Performance Management, Talent Acquisition

Education
University of Phoenix   2001 — 2003
Masters, Organizational Management

Portland State University - School of Business   1994 — 1996
Bachelors, Human Resources and General Management

Experience
HSBC Card Services   May 2004 - July 2008

Education
Portland State University   1975 — 1976
BS, Business Admin. Finance

Experience
Capital One  May 2013 - Present
HSBC (Credit Card division later sold to Capital One)   2011 - 2013
HSBC Card Services   2007 - 2011
Household Finance (later to merge with HSBC)   2001 - 2007
Renaissance Credit Cards (later to merge with Household Finance)   1999 - 2001
Bank of the West  1984 - 1999

Skills
Avaya, Telephony, Process Improvement, Change Management, Credit, Call Centers, Management, Risk Management, Banking, IT Management, XP, Vendor Management, Business Analysis, Relationship Management, Windows XP, SDLC, Program Management

Education
Southern Oregon University   1977 — 1981
BA, Business Admin

Oregon City High School   1974 — 1977

Experience
Primerica  2004 - Present
American InterContinental University  2011 - 2013
Wells Fargo  2009 - 2010
HSBC Card Services   2006 - 2009
Unitus Community Credit Union  2004 - 2006
First Consumers National Bank  1995 - 2003
US Army  1990 - 1995

Skills
Leadership, Coaching, Management, Recruiting, Risk Management, Financial Services, Retirement Planning, Investments, Insurance, Asset Management, Mutual Funds, Variable Annuities, Fixed Annuities, 401k, 401k Rollovers, Roth IRA, SEP IRA, IRAs, College Savings Plans, 529 Plans, Term Life Insurance, Debt Elimination, Debt Restructuring, Debt Management, Legal Protection, Long Term Care Insurance, Banking, Series 6, Series 63, Credit Counseling, Business Development, Project Management, Sales, Loans, Credit, Loss Prevention, Investigation, Corporate Fraud..., Credit Cards, Credit Card Fraud, Academic Advising, Mortgage Lending, CRM, Business Operations, Reporting & Analysis, Information Security, Collections, Microsoft Office, Counterterrorism, Counterintelligence

Education
Harvard ManageMentor
Leadership Development Certification

Western Governors University   2013 — 2014
Bachelor's Degree, Sales and Sales Management

Portland Community College
Associate's degree, Business/Commerce, General

Experience
ECPI University  October 2013 - Present
University of Phoenix  December 2006 - May 2012
HSBC  August 1998 - December 2006
HSBC Card Services   November 1998 - August 2000

Skills
Higher Education, Customer Service, Sales, Marketing, Financial Services, Phone Etiquette, Multi Tasking, Multi-line Phone, Marketing Communications, Communication, Customer Satisfaction, Customer Oriented, Retention Strategies, Office Administration, Follow-through Skills, Organizational..., Highly Reliable, Work Well Independently, Team-oriented, Oral & Written..., Public Speaking, Teaching, Enrollment Management, Admissions, Critical Thinking, Adult Education, Accounts Payable, Leadership, Recruiting, Student Affairs, Training, Career Counseling

Education
Robert Morris College   1991 — 1993

Experience
eDoc Communications  January 2009 - Present
HSBC  June 1998 - January 2009
HSBC Retail Services  1998 - 2009
HSBC Card Services   1998 - 2009
Household International  June 1998 - June 2006
Foote, Cone & Belding   1984 - 1998

Skills
Direct Marketing, Marketing Strategy, Sales Process, Direct Mail, Social Media Marketing, Email Marketing, Management, B2B, New Business Development, Marketing, Marketing Communications, Sales, Advertising, Account Management, Integrated Marketing, Trade Shows, Segmentation, Print Production Process, Digital Printing, Lead Generation

Education
St. Norbert College   1975 — 1979
B.A., Graphic Design, Fine Arts

Experience
ACI Worldwide  November 2013 - Present
Q2 Technologies   January 2013 - October 2013
Fiserv Electronic Funds   June 2009 - June 2012
HSBC Credit Card Services   July 2006 - May 2009
HSBC Card Services   June 2004 - June 2006

Skills
Fraud Investigations, Financial Analysis, Direct Sales, Compliance, Banking, Risk, Fraud, Consulting, Financial Forecasting, Performance Reporting, Law Enforcement..., Financial Risk, AML, Vendor Management, Sarbanes-Oxley Act, Enterprise Risk..., Credit, Risk Assessment, Financial Modeling, Operational Risk..., Internal Audit, Risk Management, Financial Services, Analysis, Debit Cards, Data Analysis, Leadership, Credit Cards, Management, Anti-Money Laundering, Pre-Sales Consulting, Financial Crime, Payments, Analytics, Business Analysis, Finance, Anti Money Laundering, Operational Risk, Enterprise Software, Business Continuity, Retail Banking, Security, Process Improvement, Electronic Payments

Education
Portland State University   2004 — 2006
BS, Business Administration; Finance

University of Oregon   2001 — 2004
bachelors, Psy

Experience
Fiserv  November 2014 - Present
EY  July 2014 - November 2014
Fiserv  May 2012 - July 2014
HSBC Bank Mexico   August 2010 - August 2011
HSBC Bank Brasil  March 2008 - August 2010
HSBC Card Services   January 2006 - March 2008
United States Marine Corps  January 2002 - January 2006

Skills
Leadership, Project Management, MS Project, Project Planning, Management, Process Improvement, Strategy, Analysis, Risk Management, Financial Analysis, Strategic Planning, Training, Negotiation, Business Analysis, Budgets, Business Strategy, Change Management, Banking, Business Process...

Education
Seton Hall University   1997 — 2001
B.S, Finance

Elizabeth High School   1997 — 2001

Experience
First Tech Federal Credit Union  October 2014 - Present
Portland Community College  January 2007 - Present
Wells Fargo  February 2013 - October 2014
Capital One  May 2012 - February 2013
HSBC Card Services   February 2010 - May 2012
ITT Technical Institute  July 2009 - March 2010
Genesis Financial Solutions  October 2005 - July 2009
HSBC  October 2001 - October 2005
Household Credit Services  June 2000 - October 2001
Renaissance Card Services   August 1999 - June 2000

Skills
SQL, Analytics, Risk Management, Strategy, Access, Management, SAS, Analysis, Product Development, Finance, Training, Business Strategy, Credit Risk

Education
Portland State University   1997 — 1999
MS, Physics

Experience
Dale Carnegie Training of Austin   September 2007 - Present
Dale Carnegie Training of Austin   September 2007 - Present
Banner Bank  May 2006 - August 2007
US Bank  June 2003 - April 2005
HSBC Card Services   September 2001 - June 2003

Skills
Employee Training, Budgets, Management, Team Building, Coaching, Small Business, Customer Service, Business Planning, Sales, Process Improvement, Performance Management, Retail, Team Leadership, Executive Coaching, Office Administration, Accounting, Consulting, Banking, Retail Banking, Selling, Business Coaching, Presentation Coaching, Loans, Hair Cutting, Training, Communication, Parent Communication, Compliance, Credit, Hospitality, Accounts Payable, Human Resources, Bookkeeping, Account Management, Key Account Management, Employee Benefits, Consultants, Food & Beverage, General Ledger, Hospitality Management, HR Policies, Interviews, Invoicing, Key Account Development, Lead Generation, New Business Development, Networking, Office Management, QuickBooks, Youth Ministry

Education
Charles P Allen Bedford Nova Scotia

Portland Community College
Marylhurst University Oregon

Experience
Windstream Communications  November 2013 - Present
Cox Communications  March 2012 - September 2013
Dish Network  June 2010 - May 2012
HSBC Card Services   October 2006 - September 2010
United Recovery Systems LP  May 2006 - October 2006
AT&T  September 2003 - May 2006

Skills
Customer Satisfaction, Training, Mutual Funds, Account Management, Customer Service, Call Center, Insurance, Call Centers, Leadership, Team Building, Sales, Team Leadership, Customer Retention, Telecommunications, Business Development, Networking

Education
Oral Roberts University   1994 — 1996

Experience
Capital One  June 2015 - Present
Capital One  2012 - Present
HSBC Card Services   2005 - 2012
HSBC  2004 - 2005
HSBC  2002 - 2004
HSBC  2000 - 2002
Wallace Computer Services  1998 - 2000
Amersham Life Science   1988 - 1998

Skills
Call Centers, Management, Event Planning, Sales, Direct Marketing, Coaching, Project Planning, Trade Shows, Call Center, Project Management, Strategic Planning, Portfolio Management, Process Improvement, Cross-functional Team..., Leadership, Business Development, Program Management, Banking, Risk Management, Vendor Management

Education
Roosevelt University   1991 — 1999
Bachelor of Arts (BA), Business Administration and Marketing

Experience
HSBC Card Services   August 2010 - Present
Colonial Life  September 2006 - August 2010
Hercules Incorporated  January 1984 - May 2005
Celanese  June 1979 - December 1983

Education
Rutgers University-New Brunswick   1975 — 1979
B.S., Chemistry

Experience
Capital One  May 2012 - Present
HSBC Card Services   2002 - 2012

Skills
Data Mining, Business Analysis, Incident Management, Data Analysis, Visio, Lotus Notes, Risk Analytics, Statistics, Vendor Management, Analysis, Systems Analysis, Credit Cards, Call Centers, Analytics

Education
University of Oregon   2001 — 2002

Portland Community College

Experience
HSBC Card Services   September 2010 - Present

Education
Portland Community College   2009 — 2011
International Business

Experience
Capital One  May 2012 - October 2013
HSBC Card Services   December 2001 - April 2012
WellPoint  March 1995 - September 2001

Skills
Computer Platforms IBM..., Computer Languages SAS,..., JCL, C, Perl, Visual..., Technical Training, Software Project..., Technical Presentations, SAS, COBOL, Visual Basic, Unix, Syncsort, JCL, Data Analysis, SDLC, Data Modeling, Requirements Gathering, Business Analysis, DB2, Vendor Management, Data Warehousing, Credit Risk, Credit Cards, Business Intelligence, Risk Analytics, Analytics

Education
Purdue University
Bachelor of Science (BS), Computer Science

University at Buffalo

Experience
Verizon  June 2007 - Present
HSBC  February 2006 - June 2007
HSBC Card Services   March 2000 - February 2006

Skills
Analysis, Customer Service, Sales

Education
Strayer University (VA)   2010 — 2012
Bachelor of Business Administration (B.B.A.), Financial Planning and Services

Experience
Mid-Continent Group  July 2013 - Present
HSBC Card Services   September 1996 - September 2010

Skills
C++ Language, Dev C++, Visual Basic, ASP.NET, Java, PHP4/5, SQL, MySQL, Microsoft SQL Server, XHTML, Unix Shell Scripting, Microsoft Office, Excellent verbal and..., Teamwork, Work Well Independently, Multi Tasking, Strongly self-motivated, Data Analysis, Investigative Research

Education
Tulsa Community College   2011 — 2013
Associate of Applied Science, Information Technology Programming

University of Tulsa   1989 — 1991
Undergraduate Studies