HSBC Card Services
HSBC Card Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at HSBC Card Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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736 HSBC Card Services employees in database. Find out everything there's to know about HSBC Card Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
HSBC Card Services Employees
SEDC May 2015 - Present
ista North America December 2007 - May 2015
HSBC Card Services January 2007 - November 2007
Skills
SAP, Quality Assurance, Customer Service, Microsoft SQL Server, Data Analysis, Data Entry, Troubleshooting, Employee Training, Process Improvement, SharePoint, Call Centers, Problem Solving, Technical Support, Analysis, Software Documentation, Team Leadership, Process Flow, Business, Access, Time Management, Microsoft Office, SDLC, Business Analysis, Vendor Management, Microsoft Excel, SQL, Business Process, CRM
Education
MacCormac College 1992 — 1993
Paralegal
HSBC May 2013 - Present
HSBC Card Services May 2011 - April 2013
HSBC Card Services September 2009 - April 2011
HSBC Card Services April 2008 - August 2009
State University of New York at Buffalo June 2006 - January 2008
State University of New York at Buffalo August 2005 - May 2006
Skills
SAS, Time Series Analysis, Logistic Regression, Risk Analytics, Forecasting, Risk Management, Portfolio Management, Segmentation, Strategy, Data Analysis, Credit Risk, Management
Education
State University of New York at Buffalo 2005 — 2008
Master of Science (M.S.)
Indian Institute of Technology, Madras 2001 — 2005
B Tech
Skinner Financial Services May 2008 - Present
HSBC Card Services October 1996 - April 2008
Skills
Life Insurance, Customer Service, Financial Services, Microsoft Office, SmartOffice, Illustration Software, Client Relations Skills, Sales Force
Education
Minnesota State University, Mankato
Bachelor of Business Administration
VCE, the Virtual Computing Environment Company April 2013 - Present
Cisco Systems, Inc. July 2010 - Present
Cisco Systems August 1996 - July 2010
Sprint Nextel January 1995 - July 1996
Sprint Nextel June 1990 - January 1995
Phoenix Telecom Solutions September 1988 - June 1990
HSBC Card Services April 1987 - November 1988
DuPont July 1985 - April 1987
Skills
Unified Communications, Solution Selling, Data Center, Cloud Computing, SaaS, Managed Services, Cisco Technologies, Telepresence, VoIP, Go-to-market Strategy, Enterprise Software, Channel Partners, Channel, Virtualization, Pre-sales, Professional Services, Sales Enablement, MPLS, Telecommunications, Product Management, Storage Area Networks, Disaster Recovery, VDI, VMware, Storage, Integration, Networking
Education
Ohio University 1981 — 1985
Bachelor of Science (B.S.), Telecommunications Management
Ohio University 1981 — 1985
BS, Communication System Management
Self-Employed Bookkeeper Portland, Oregon 2003 - Present
Metropolitan Pediatrics, LLC November 2014 - June 2015
Axian February 2011 - December 2013
ALPHA Multimedia Solutions, Inc. November 2007 - February 2011
Vignette Brand Communications 2007 - 2011
American Elite Gymnastics September 2003 - December 2008
HSBC Card Services January 1996 - August 2001
Skills
Human Resources, Corporate Communications, Marketing Communications, Email Marketing, Account Management, Accounting, Bookkeeping, Integrated Marketing, Creative Direction, Human Resource..., E-commerce, Digital Marketing, Web Design, Graphic Design, User Experience, Video Production, Adobe Creative Suite, Digital Strategy, Information Architecture, Social Media Marketing, Flash, pay, Payroll Administration, Accounts Payable, Accounts Payable &..., Benefits Administration, Employee Benefits, Conflict Resolution, Negotiation, Mediation
Education
Marylhurst University 1997 — 2002
Beaverton High School 1986 — 1988
Marylhurst University
BA, Communications
Sunrise Banks July 2013 - Present
Maverick Air Center, LLC January 2011 - September 2015
Fishback Financial Solutions December 2006 - January 2010
HSBC Card Services November 2000 - November 2006
Specialized Card Services (acquired by Household Credit Services/HSBC) May 1999 - November 2000
Alliance Data September 1998 - May 1999
Alliance Data January 1998 - September 1998
First Data Corporation February 1996 - January 1998
SPS Payment Systems January 1995 - February 1996
SPS Payment Systems November 1994 - January 1995
Skills
Call Center, Credit, Banking, Strategic Planning, Financial Analysis, Team Building, Process Improvement, Risk Management, Customer Service, Coaching, Project Management, Operations Management, Vendor Management, Sales, Budget, Accounting, Contract Negotiation, Collections, Start-ups, Manage Client..., Budgets, Call Centers, Program Management, Customer Satisfaction, Marketing, Leadership, Credit Cards, Account Management, Loans, Forecasting, Human Resources, Sales Management, Executive Management, CRM
Education
Minnesota State University, Mankato 1984 — 1988
BS, Business Administration - Finance
King County April 2011 - Present
HSBC Card Services August 2005 - March 2011
Skills
Microsoft Office, Customer Service, Training, Microsoft Word, Strategic Planning, Microsoft Excel, Team Building, Team Leadership, Social Media, Coaching, Retail
Education
Kaplan University 2008 — 2011
Bachelor of Science, Criminal Justice/Law Enforcement Administration
University of Phoenix 2006 — 2008
Associate's degree, Business Administration and Management, General
UTi Worldwide Inc. March 2013 - Present
HSBC Card Services June 2000 - July 2012
Skills
Technical Writing, Microsoft Office, Project Management, Testing, Testing Tools, Incident Reporting, Incident Investigation, Incident Management, Management, Experienced Business..., Training Manuals, Leadership, Reporting Metrics, Data Analysis, Quality Center, SharePoint, QA Management, Functional Testing, UAT coordination, Release Management, Microsoft Excel, Process Improvement, Team Leadership, Team Building, Mentoring, Positive Team Player, Leading Positive Change, Productive Teams, Performance Management, Performance Improvement, Performance Appraisal, Key Performance..., Compliance Testing, Compliance, SOX Compliancy, Test Cases, Quality Assurance, Test Planning, User Acceptance Testing, Regression Testing, Business Analysis, HP Quality Center, Requirements Analysis, SDLC
Education
Oklahoma Christian University 1987 — 1989
2 Years - No Degree, English Language and Literature, General
HSBC June 1989 - Present
HSBC Card Services 1998 - 2002
Skills
Accounting, Management, Disaster Recovery, Litigation, Leadership, Risk Management, Banking, Auditing, Credit Analysis, Portfolio Management, Customer Service, Credit, Loans, Credit Cards, Financial Services
Education
James Madison University 1984 — 1988
BBA, Business Management
Cheryl Benn Law firm 1998 - 2011
HSBC 1993 - 2011
HSBC Card Services 1997 - 1998
HSBC Card Services 1993 - 1997
US Army 1982 - 1989
Skills
IT Project Management, Software Quality..., Quality Center, Microsoft Office
Education
Old Dominion University
Bachlor of Science, Human Services Counseling
Tidewater Community College
Associate of Science, Education
The Goodyear Tire & Rubber Company January 2015 - Present
US Marine Corps Reserve Shooting Team 2005 - Present
United States Marine Corps May 2000 - Present
The Goodyear Tire & Rubber Company December 2011 - December 2012
HSBC May 2009 - December 2011
HSBC April 2008 - May 2009
HSBC October 2006 - April 2008
HSBC Card Services August 2005 - October 2006
HSBC May 2004 - August 2005
United States Marine Corps December 2003 - May 2004
Skills
Program Management, Organizational..., Change Management, Process Improvement, Operations Management, Team Building, Performance Management, Strategic Planning, Leadership, Six Sigma, Leadership Development, Cross-functional Team..., Team Leadership, Business Strategy, Talent Management, Business Process..., Coaching, HRIS, Risk Management, Vendor Management, Employee Engagement, Organizational..., Organizational..., Problem Solving, HR Consulting, Mentoring, Succession Planning, Organizational Design, Management Consulting, Compliance, Talent Acquisition, Financial Management, Personal Development, Culture Change, Management Development, Emotional Intelligence, Quality Management, Continuous Improvement, Process Engineering, Customer Experience, Team Management, HR Strategy, Change, People Management, Organizational Change, Cost Reduction, Talent Development, Planning, Risk, Change Leadership
Education
Marine Corps University 2011 — 2013
Certificate of Completion with Distinction, Marine Corps Command and Staff College, Graduate with Distinction
Liberty University 2001 — 2005
MBA, General
University of Illinois at Urbana-Champaign 1996 — 2000
Bachelor's of Science, Chemistry
recruiterbox.com October 2008 - Present
HSBC Card Services October 2006 - September 2008
ZS Associates July 2005 - September 2006
CWI (Centre voor Wiskunde en Informatika), Amsterdam May 2003 - August 2003
Skills
Analytics, Management Consulting, Business Strategy, Strategy, Financial Modeling, Business Development, Business Analysis, Data Mining, Business Analytics, Market Research, Consulting, Start-ups
Education
Indian Institute of Technology, Madras 2000 — 2005
B.Tech + M. Tech, Electrical Engineering, Communication Systems, Operations Research
Apple Inc. November 2011 - Present
HSBC Card Services February 2011 - November 2011
Farmers Insurance Group June 2010 - September 2010
Wipro Technologies June 2007 - December 2008
Skills
SAS, Access, SQL Server, Databases, Data Mining, Predictive Modeling, Regression, SQL, Regression Testing, SAS programming, Statistics, Decision Trees, Business Intelligence, Statistical Modeling, Microsoft SQL Server, Database Marketing, Data Analysis, Analytics, VBA, Segmentation, Business Objects, Oracle, Programming, CRM, Teradata, Business Analytics, Data Warehousing, Data Modeling, ETL
Education
Oklahoma State University 2009 — 2010
Master of Science, Management Information Systems
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor's in Technology, Computer Science
Amazon October 2014 - Present
Capital One January 2014 - Present
Capital One May 2012 - December 2013
HSBC Card Services (Acquired by Capital One) January 2012 - May 2012
HSBC Card Services February 2011 - January 2012
Oak Ridge National Laboratory June 2010 - September 2010
The Ohio State University September 2008 - June 2010
Deloitte July 2008 - August 2008
Indian Institute of Technology, Madras 2007 - 2008
Skills
Strategy, Forecasting, Statistics, Analysis, Cross-functional Team..., Segmentation, Portfolio Management, Analytics, Data Analysis, Credit Risk
Education
The Ohio State University 2008 — 2010
MS, Operations Research
Indian Institute of Technology, Madras 2004 — 2008
B-Tech, Electrical Engineering
St Paul's School
Self January 1997 - Present
Booz Allen Hamilton January 2011 - February 2012
U.S. Department of State January 2010 - July 2010
Beers + Cutler September 2008 - May 2009
HSBC April 2008 - June 2008
HSBC Card Services May 2007 - February 2008
HSBC April 2005 - May 2007
HSBC June 2000 - April 2005
Buchanan Ingersoll April 1997 - June 2000
Education
Northern Virginia Community College 1982 — 1983
Canada Post / Postes Canada 2014 - Present
Scotiabank 2009 - 2014
TD Bank 2008 - 2009
HSBC Card Services 2006 - 2008
HSBC Financial 2002 - 2006
Skills
Advertising, Marketing Communications, Online Marketing, Customer Relations, Strategic Planning, Public Relations, Marketing Strategy, Direct Marketing, Segmentation, Market Research, Database Marketing, Product Management, Integrated Marketing, Loyalty Programs, Affiliate Marketing, Operations Management, Marketing, Analytics, Digital Marketing, Competitive Analysis, Online Advertising, Marketing Research, Market Planning, Multi-channel Marketing, Relationship Marketing, Media Planning, Vendor Management, Product Development, Direct Mail, Internal Communications, CRM, Customer Experience, Management, Strategy, Project Management, Creative Direction, Digital Strategy, Sales, Product Marketing, Marketing Management, Mobile Marketing, Analysis, SEM, Leadership, Financial Services, Social Media Marketing, Relationship Management, Social Media, Account Management
Education
McGill University 1995 — 1999
Bachelor of Arts, Major in Economics, Minor in French & International Development Studies
Royal St. George's College 1984 — 1995
Avera Health September 2015 - Present
Avera Health January 2014 - September 2015
Capital One May 2012 - January 2014
HSBC Card Services 2004 - 2012
Skills
Requirements Analysis, Functional Testing, Regression Testing, Credit Cards, Quality Center, Quality Assurance, Application Lifecycle..., Test Planning, Test Case Generation, Highly detail oriented, Defect Tracking, User Acceptance Testing, Test Strategy, Process Improvement, Waterfall, HP Quality Center, Requirements Gathering
Education
South Dakota State University 1994 — 1998
Bachelor of Science (BS), Psychology
National American University
UTi Worldwide Inc. July 2011 - Present
HSBC Card Services September 2000 - July 2011
Skills
Analysis, Test Planning, Management of Test..., Resource Coordination, SDLC, Testing, Requirements Analysis, Software Quality..., Quality Center, Manual Testing, Process Improvement, Regression Testing, Test Strategy, Defect Tracking, Mainframe, Windows, Usability Testing, Test Management, Release Management, Software Documentation, Requirements Gathering, Visio, Test Automation, Agile Methodologies, Software Project..., Systems Analysis, Agile Project Management, User Acceptance Testing, Integration, Scrum, Project Planning, SharePoint, Business Analysis, Databases, Oracle, Leadership, Business Process, Business Requirements, Team Management, XML, Test Cases, Agile, Functional Testing, Credit Cards, Vendor Management, SQL, Quality Control, Quality Assurance, Business Process..., HP Quality Center
Education
University of Phoenix 2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Accounting
Mt. Hood Community College 1997 — 1999
Associate of Science (A.S.), General Studies
Anctil Heating and Cooling January 2015 - Present
Oregon National Guard November 2010 - Present
AAA Heating and Cooling November 2011 - June 2014
Pacific Benefits July 2010 - October 2010
HSBC Card Services July 2009 - July 2010
Axa Advisors January 2009 - July 2009
System Pavers July 2008 - October 2008
Cartwright Termite & Pest Control Inc November 2005 - June 2008
Terminix International July 2003 - November 2005
Sharp Electronics Co., Image Com Office Equipment July 2001 - July 2003
Skills
Indoor Air Quality..., Project Coordination, Sales Process, Going Green, Energy Efficiency, Marketing Strategy, Energy, Green Building, Sustainability, Heating, Environmental, B2B, B2C, HVAC, Sales Management, Training, Listening to customers, Home Comfort Design, Sales
Education
University of Arizona 1991 — 1997
Bachelors Degree, Mexican-American Studies
Northern Arizona University 1990 — 1991
Business
WhoSay Inc. September 2013 - Present
Fox Mobile Group (now Jesta Digital) July 2011 - June 2013
eMusic October 2004 - July 2011
Rodale Inc. 2003 - 2004
MillerCoors March 2002 - June 2002
HSBC Card Services June 2001 - September 2001
Skills
Mobile Marketing, Analytics, Digital Media, Digital Strategy, Data Analysis, Content Strategy, Mobile Advertising, Forecasting, Analysis, Segmentation
Education
Marquette University 2000 — 2002
Master of Science, Applied Economics
St. Norbert College 1996 — 2000
B.S., Economics
Currently looking for new opportunities Senior Process ManagerCapital OneJuly 2011 - September 2014
HSBC Card Services January 2011 - July 2011
Boehringer Ingelheim January 1998 - November 2006
Boehringer Ingelheim January 2000 - December 2000
Boehringer Ingelheim January 1999 - December 1999
Skills
Public Speaking, Project Management, Management, Training, Corporations, Customer Service, Workshop Facilitation, Coaching, Fitness, Team Leadership, Sales, Analysis, Outlook, Program Development, Microsoft Office, PowerPoint, Nutrition
Education
Northern Illinois University 1991 — 1995
BSED, Art Education
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
Walgreens December 2013 - June 2014
State Farm May 2013 - June 2014
HSBC Card Services March 2012 - February 2013
Capital One March 2012 - February 2013
Kohl's Department Stores January 2012 - March 2012
IBM April 2011 - January 2012
HP January 2006 - April 2009
American Airlines 1995 - 2005
Skills
ITIL, Change Management, Service Delivery, Incident Management, Availability, IT Service Management, Software Project..., Critical Chain Project..., Project Planning, Program Management, Project Implementation, Project Finance, Project Portfolio..., Project Execution, MS Project, Infrastructure Projects, Project Management, Cisco Technologies, Infrastructure, Information Technology, Microsoft Project, Business Analysis
Education
Walden University 2012 — 2014
Doctorate of Business Administration (DBA), Information Technology
Keller Graduate School of Management of DeVry University 2010 — 2012
MPM, Project Management, 3.7
Southern Illinois University, Carbondale 1988 — 1992
Bachelor's Degree, Aviation/Airway Management and Operations
Gordon Technical high school 1984 — 1988
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
VA Medical Center November 2009 - Present
Blue Cross & Blue Shield of Massachusetts May 2008 - August 2008
HSBC Card Services 2003 - 2007
Merck 2001 - 2002
Aetna U. S. Healthcare 1998 - 2001
Prudential Healthcare 1998 - 2000
AT&T 1996 - 1998
AT&T 1991 - 1996
AT&T 1984 - 1991
Bristol Community College 1983 - 1984
Skills
SAS, TSO, JCL, COBOL, DB2, Fileaid, SQL, FTP, IBM Utilities, REXX, Syncsort, Panvalet, Easytrieve, CLIST, Serena Changeman, CA7, RPG, SDSF, Control-M, Connect Direct, IBM Mainframe, Disaster Recovery, Project Management, Databases, Mainframe, Analysis, Data Warehousing, MVS
Education
Johnson & Wales University 1979 — 1983
B.S., Computer Science
TransUnion October 2012 - Present
HSBC February 2011 - October 2012
HSBC July 2009 - February 2011
HSBC Financial Canada July 2006 - July 2008
HSBC Card Services July 2003 - July 2006
HSBC Card Services October 1995 - June 2003
The Boston Consulting Group September 1995 - October 1998
Bank of Ireland January 1990 - September 1993
BDO Stoy Hayward September 1988 - December 1990
Bank of Ireland 1986 - 1988
Skills
Analytics, Segmentation, Credit Cards, Portfolio Management, Financial Services, Strategic Partnerships, Management Consulting, Management, Executive Management, Insurance, Marketing, Strategy, Business Strategy, Retail Banking, Credit Risk, Leadership, Product Management, Payments, Business Planning, Risk Management, Business Development, Start-ups, Customer Acquisition, Relationship Management, Banking, Wealth Management, Credit, CRM, Finance
Education
The University of Chicago - Booth School of Business 1993 — 1995
MBA, Finance, General
Kingston University 1992 — 1993
MA, Marketing
Limerick Institute of Technology 1983 — 1986
Marketing
Discover Financial Services July 2015 - Present
Discover Financial Services August 2013 - July 2015
Capital One May 2012 - August 2013
HSBC Card Services December 2010 - April 2012
HSBC Card Services January 2007 - December 2011
HSBC Card Services September 2004 - December 2006
Capital One Financial Services August 2003 - September 2004
Wilbur Smith Associates June 2002 - December 2002
Tata Consulting Engineer January 1996 - June 2001
Skills
Segmentation, Databases, Web Analytics, Financial Analysis, Credit Risk, Analytics, Underwriting, Loss Forecasting, Database Marketing, Credit Card Analytics, Digital Marketing, Business Strategy, Forecasting, Customer Acquisition, Credit Cards, Finance, Financial Services, Marketing Analytics, Customer Analysis, Management, Financial Modeling, Business Analysis
Education
GARP 2010 — 2011
Certification, Financial Risk Management
APICS 2002 — 2003
CPIM Certification, Supply Chain
University of South Carolina - The Moore School of Business 2001 — 2003
MBA, International Business
Shivaji University 1990 — 1994
BE, Electrical
Kendriya Vidyalaya 1979 — 1988
FKA Consulting LLC January 2014 - Present
The Alacer Group September 2014 - December 2014
HSBC Private Bank April 2013 - January 2014
HSBC March 2010 - April 2013
HSBC Card Services February 2005 - March 2010
Skills
AML, KYC, OFAC, USA PATRIOT Act, Bank Secrecy Act, Sanction, Operational Risk, Anti Money Laundering, Banking, Financial Risk, FSA, Financial Regulation, Risk Management, Operational Risk..., Fraud, FINRA, Corporate Governance, Credit Risk, Basel II, Auditing, Due Diligence, Enterprise Risk..., Fraud Detection, Investigation, Retail Banking, Transaction Processing
Education
University of Wilmington,Delaware 2008 — 2010
Master of Business Administration (M.B.A.), Finance and Financial Management Services
Kwame Nkrumah' University of Science and Technology, Kumasi 1999 — 2002
Bachelor of Arts (B.A.), Law
Faegre Baker Daniels LLP September 2008 - Present
ACA International November 2006 - September 2008
HSBC Card Services December 2005 - October 2006
Metris Companies 2003 - 2006
Skills
Instructional Design, Technical Writing, Training, Project Management, PowerPoint, SharePoint, Microsoft Office, Microsoft Word, Change Management, Staff Development, E-Learning, Adobe Acrobat, Needs Analysis, Visio, SnagIt, Software Documentation, Captivate, Learning Management..., Learning Management, Instructor-led Training, Hands-on Training, Blended Learning, Knowledge Management, Employee Training
Education
Minnesota State University, Moorhead 1989 — 1994
B.S., Mass Communications
U.S. Bank May 2015 - Present
Green Tree Servicing October 2013 - April 2015
Capital One April 2011 - October 2013
HSBC Card Services July 2009 - April 2011
HSBC Card Services 2008 - 2009
Metris Companies/HSBC Card Services April 2005 - 2008
Carlson Marketing Group March 2004 - March 2005
Carlson Marketing Worldwide 1997 - 2004
Skills
Vendor Management, Process Improvement, Program Management, Business Analysis, Financial Services, Project Management, Cross-functional Team..., Credit Cards, Relationship Management, Risk Management, SDLC, Customer Acquisition, Change Management, Business Process..., Operations Management, Account Management, Portfolio Management, Loyalty Programs, Management, Leadership
Education
Metropolitan State University
Bachelor of Arts (BA), Individualized Studies
North Hennepin Community College
Associates, Individualized Studies
RBC September 2014 - Present
Steinbach Credit Union October 2012 - May 2014
Steinbach Credit Union August 2011 - September 2012
Missouri State University 2006 - 2011
Southwest Missouri Employers Healthcare Coalition March 2010 - June 2010
Office for Institutional Equity and Compliance Missouri State University October 2009 - February 2010
Society for Human Resource Management-Missouri State University March 2009 - December 2009
Missouri State University-Trio Student Support Services February 2007 - November 2007
Kauffman Foundation May 2007 - July 2007
HSBC Card Services May 2005 - July 2006
Skills
Customer Relations, Numbers/ Attention to..., Multicultural, Multitasker, Administrative Support, Benefits Administration, Banking, Microsoft Office, SPSS, Excel, Lotus Notes, Photoshop, PowerPoint, Retail, Customer Service, Microsoft Excel, Interviews, Recruiting, Higher Education, Teamwork, Coaching, HRIS, Employee Benefits
Education
Missouri State University 2006 — 2009
MBA, Finance, Industrial & Organizational Psychology
University of Madras 2001 — 2003
Master's degree, Biotechnology
ABC Home Medical July 2012 - Present
Avon April 2011 - Present
PMRG July 2010 - December 2010
HSBC Card Services October 1997 - August 2009
HSBC RETAIL CARD SERVICES October 1997 - August 2009
HSBC RETAIL CARD SERVICES January 1997 - January 2009
hsbc January 1999 - January 2007
hsbc October 1997 - April 2001
hsbc January 1997 - January 1999
Staffing Resources January 1994 - March 1997
Skills
typing, Computer Literate, Fundraising, Phone Skills, Customer Service, Call Center, Public Speaking, PowerPoint, Microsoft Excel, Outlook, Microsoft Office, Coaching, Microsoft Word, Team Building, Event Planning, Typing, Community Outreach, Account Management, Accounts Receivable, Telephone Skills, Insurance, Data Entry, Customer Satisfaction, Research, Access, Training, Supervisory Skills, Invoicing, Leadership, Healthcare, Social Networking, Nonprofits, Recruiting, Team Leadership, Employee Relations, Accounting, Human Resources, Management, Call Centers, Computer Proficiency
Education
Everest College 2009 — 2010
MIBC, medical insurance billing and coding
Everest College 2009 — 2010
Career Certificate, Medical Insurance Billing and Coding
Southern Illinois University 1982 — 1992
classes, Recreation Therapy
Southern Illinois University, Carbondale 1982 — 1992
classes, Recreation Therapy
Southern Illinois University, Carbondale 1982 — 1991
recreation therapy
Moraine Valley Community College 1986 — 1989
A.A, recreation therapy
Evergreen Park Community High School 1978 — 1982
high school diploma
Travelers March 2012 - Present
HSBC Card Services August 2007 - September 2010
HSBC Card Services (Metris Companies 10/2001-12/2005) October 2001 - August 2007
Taco Tico September 1997 - July 2001
Eldorado Hotel Casino July 1996 - September 1997
Skills
Process Improvement, Auditing, Performance Management, Internal Controls, Credit Cards, Operational Risk, Banking, Analysis, Microsoft Excel, Management
Education
Northeastern State University 2011 — 2011
Business Education Certification, Professional Education
Kansas Wesleyan University 1992 — 1996
BA, Accounting & Business Administration
Bank of America Merrill Lynch June 2011 - Present
HSBC Card Services February 2002 - May 2011
NEW YORK CITY BOARD OF EDUCATION July 1997 - February 2002
JPMorgan Chase August 1994 - June 1997
SANDOZ PHARMACEUTICALS CORPORATION June 1994 - August 1994
HOUSING & DEVELOPMENT BOARD June 1993 - May 1994
BA FINANCE CORPORATION August 1990 - June 1993
Education
Mapua Institute of Technology
B.S, Electronics and Communications Engineering
Ecolate April 2015 - Present
Visa May 2014 - April 2015
Internet Startup May 2013 - April 2014
Yakr Inc. 2012 - 2013
Wells Fargo January 2007 - March 2012
HSBC Retail Services 2006 - January 2007
HSBC Card Services June 2002 - 2006
Skills
Strategy, Competitive Analysis, Product Management, Analytics, CRM, Product Marketing, Cross-functional Team..., Business Development, Integrated Marketing, Direct Marketing, Marketing Strategy, Segmentation, Management, Business Strategy, Leadership
Education
Stanford University 2006 — 2007
Middlebury Institute of International Studies at Monterey 2001 — 2002
MBA
TicketsNow.com November 2009 - Present
hsbc March 2001 - September 2009
jp morgan chase December 1980 - May 2001
HSBC Card Services April 2000 - March 2001
JP Morgan Chase August 1999 - April 2000
Skills
Call Center, Customer Service, Customer Satisfaction, Team Building, Process Improvement, Customer Experience, Training, Leadership, Customer Retention, Call Centers, Cross-functional Team..., Time Management
Education
McHenry County College
business
TD-Canada Trust November 2010 - Present
HSBC Card Services January 2002 - March 2008
HSBC 2002 - 2008
Ajilon 1997 - 2001
Education
Mohawk College 1987 — 1990
Kelly Services November 2011 - June 2015
Kraft Foods Group May 2009 - June 2011
Kraft Foods February 2007 - May 2009
Kraft Foods April 2001 - February 2007
HSBC 2000 - 2001
HSBC Card Services July 1998 - April 2000
The Sports Authority August 1994 - July 1998
Skills
Supply Chain, Demand Planning, Forecasting, Continuous Improvement, Project Management, Cross-functional Team..., Data Analysis, System Requirements, Training & Development, Food & Beverage, Consumer Package Goods, Manugistics, SAP BI, SQL, Microsoft Excel, Consumer Products
Education
Northern Illinois University 1989 — 1993
B.S., Marketing
Pearson - Assessment & Instruction April 2015 - Present
S October 2014 - Present
Bartlett Nuclear November 2008 - January 2014
HSBC Card Services 2001 - 2007
TV Guide 1997 - 2000
Skills
Process Improvement, Analysis, Power Plants, Project Planning, Research, Project Management, Supervisory Skills, Power Generation, Microsoft Excel, Access, Public Speaking, Nuclear, Energy, Nuclear Power Plants, Risk Assessment, Procedure Manuals, Security Clearance, Program Management, Training, Banking, Coaching, Editing, Continuous Improvement, Leadership, Microsoft Office, Oracle, Quality Assurance, Team Leadership, Writing
Education
Northeastern State University 2005 — 2010
Bachelor's degree, English Language and Literature, General
Tulsa Community College 2001 — 2005
Associate's degree
PACCAR WINCH March 2013 - Present
Direct Energy December 2011 - February 2013
Hillenburg Pipe May 2007 - December 2011
HSBC Card Services October 1998 - May 2007
Skills
Call Center, Process Improvement, Visio, Captivate, Performance Management, SharePoint, Vendor Management, Business Analysis, Coaching, Customer Service, Operations Management, Team Building, Call Centers, Customer Satisfaction, Team Leadership, Sales Management, Customer Retention, Training, Management
Education
Oklahoma State University
Bachelor of Science (B.Sc.), Marketing
Capital One January 2013 - Present
Capital One May 2012 - January 2013
HSBC Card Services November 2011 - May 2012
Combined Insurance December 2008 - December 2010
Combined Insurance November 2005 - December 2008
Combined Insurance November 2001 - November 2005
Skills
Marketing Communications, Marketing, Email Marketing, Leadership, Sales, Marketing Strategy, Customer Service, Risk Management, Training, Budgets, Event Planning, Project Management, Sales Management, Team Building, Cross-functional Team..., PowerPoint, Sales Operations, Advertising, Event Management, New Business Development, Account Management, Product Management, Program Management, Microsoft Word, Social Media, Recruiting, Microsoft Office, Public Speaking, Customer Satisfaction, Product Development, Coaching, Strategic Planning, Social Media Marketing, Team Management, Contract Negotiation, Project Planning, Team Leadership, Strategic Partnerships, Microsoft Excel, Online Marketing, Time Management, Product Marketing, Customer Retention, Strategy, Direct Mail, Direct Marketing, Metrics Reporting, Risk Assessment, Risk Analysis
Education
Montana State University-Bozeman 1993 — 1999
B.S., Business Marketing
Lionbridge Technologies August 2014 - Present
Women in Localization February 2013 - Present
Lionbridge Technologies January 2011 - July 2014
Lionbridge Technologies September 2009 - January 2011
SDL International January 1998 - August 2009
Aon July 1995 - December 1997
HSBC Card Services June 1992 - September 1993
Skills
Sales Team Engagement, Global Go-to-Market..., Business Development, Global Customer..., Globalization, Localization, Translation, Advertising, Global Strategy, Management, Strategic Communications, Strategic Partnerships, Leadership, Digital Marketing, Global SEO, Multilingual Campaign..., Sales team integrations, Global sales..., Global Speaking...
Education
Middlebury Institute of International Studies at Monterey 1990 — 1992
MBA
University of Illinois at Urbana-Champaign 1986 — 1990
BA
Capital One May 2012 - Present
HSBC Card Services December 2010 - May 2012
HSBC 2001 - 2012
Protection One Alarm Monitor 1990 - 2001
Protection One Alarm Monitor 1990 - 2001
Skills
Credit Cards, Banking, Vendor Management, Relationship Management, Retail Banking, Risk Management, Portfolio Management, Mortgage Lending, Financial Services, Credit, SDLC, Credit Risk, Loans, Project Management, Program Management, Customer Service, Leadership, Business Process..., Process Improvement
Education
Marylhurst University
Bachelor of Science, Business and Leadership
Ecova 2013 - Present
PNC April 2012 - May 2012
HSBC Card Services 2007 - 2012
HSBC August 2008 - November 2009
Rivchave.com March 2000 - July 2001
Skills
EXCEL, SAS, S-Plus, R,..., SAS, Excel, Statistics, Statistical Modeling, R, Word, S-Plus, PowerPoint, Credit, Financial Modeling, Valuation, Quantitative Analysis, Financial Analysis, Credit Risk, SQL, Predictive Modeling, Predictive Analytics, Microsoft Excel, Analysis, Finance, Quantitative Analytics
Education
Oregon State University 2006 — 2007
MS, Statistics
University of Oregon 2001 — 2004
MS, Finance
Nankai University 1995 — 1999
Finance, International Finance
Nankai University 1995 — 1999
BA, English Language and Literature
Wells Fargo February 2011 - Present
HSBC Card Services 2007 - 2011
American Express 2004 - 2007
Cal Poly State University 2001 - 2002
Washington State University 1998 - 2001
Skills
Econometrics, Spanish, Credit Risk, Risk Management, Credit, Segmentation, Strategy, Project Planning, SAS, Statistical Modeling, Predictive Modeling, Risk Analytics, SAS programming, Financial Modeling, Analytics, Financial Risk, Data Mining, Portfolio Management, Financial Analysis, Quantitative Analytics, Credit Cards, Banking, Credit Analysis, Financial Services, Economics, Predictive Analytics, Basel II, Valuation, Retail Banking, Management, Analysis, Leadership, Finance, Business Strategy, Data Analysis
Education
Washington State University 1998 — 2001
Ph.D, Agricultural Economics
New Mexico State University 1994 — 1996
Masters, Agricultural Economics
Quality Installations and Moving Services May 2011 - Present
author of Rock Climbing With My Bare Feet January 2007 - Present
HSBC Card Services November 2007 - April 2011
Education
North Carolina State University
None, Law and Justice
Equilibrium Capital September 2015 - Present
The Standard September 2014 - August 2015
Cascade Microtech June 2011 - September 2014
WebMD October 2007 - March 2011
HSBC Card Services June 2006 - October 2007
Intel Corporation April 1999 - June 2006
Farmers Insurance September 1988 - April 1999
Skills
Leadership Development, Change Management, Employee Engagement, Management Development, Employee Relations, Process Improvement, Project Management, Talent Acquisition, Coaching, Team Building, Performance Management, Talent Management, Succession Planning, Organizational..., Executive Coaching, Diversity Training, Personnel Management, Recruiting, HR Policies, Organizational..., Interviews, Workforce Planning, Program Management, Management, Leadership, Strategy, Training
Education
Marylhurst University 1993 — 1996
MBA, Organizational Development
University of Oregon 1983 — 1987
BA, Management and Marketing
ZS Associates Manager Business ConsultingZS AssociatesFebruary 2008 - Present
HSBC Card Services June 2006 - February 2008
MBTA May 2005 - December 2005
Skills
Management Consulting, Business Analytics, Strategic Consulting, Analytics, Strategy, Program Management, Business Analysis, Data Analysis, SDLC, Consulting, Project Management, Segmentation, Business Intelligence, Financial Modeling, Market Research, Competitive Analysis, SAS, Business Strategy, Predictive Modeling, Product Management, Predictive Analytics, SQL, Risk Management, Analysis, Marketing Analytics
Education
Northeastern University 2004 — 2006
MS, Engineering Management
University of Mumbai 2000 — 2004
BE, Electronics
NASA February 2011 - July 2015
US Army March 2008 - February 2011
HSBC Card Services April 2006 - March 2008
Verizon 2004 - 2005
Skills
Employee Relations, PeopleSoft, HRIS, Compensation, Interviewing, Workforce Planning, Job Analysis, Employee Engagement, Talent Management, Interviews, Onboarding, Deferred Compensation, Personnel Management, Human Resources, Labor Relations, New Hire Orientations, Training, Succession Planning, HR Policies
Education
Morgan State University
Bachelor of Science, Management
Fredrick Douglass HS 1996 — 1999
HS Diploma
Progressive Insurance October 2012 - Present
Capital One May 2012 - October 2012
HSBC Card Services June 2006 - April 2012
HSBC Card Services July 2006 - March 2011
Intel April 2001 - July 2006
Intel 1999 - 2001
Kraft 1998 - 1998
Flynn, Sabatino & Day 1993 - 1997
Skills
Product Marketing, Competitive Analysis, Marketing Strategy, Content Development, Contract Negotiations, Public Speaking, Digital Marketing, Digital Media..., Web Analytics, Website Development, A/B testing, PPC Bid Management, Email Marketing, Display Advertising, Affiliate Marketing, Direct Marketing, New Business Development, Financial Analysis, Strategic Planning, Forecasting, Corporate Branding, Sales Channel..., Project Management, Online Marketing, Digital Strategy, SEO, Integrated Marketing, Online Advertising, Strategy, Marketing Communications, Brand Management, Advertising, Marketing, Contract Negotiation
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1997 — 1999
MBA
Miami University 1988 — 1993
Bachelor of Science, Mass Communications
Wells Fargo Home Mortgage March 2010 - November 2011
TIAA-CREF (contractor through Aerotek) November 2009 - December 2009
Citigroup August 2006 - November 2008
HSBC Card Services December 2005 - July 2006
HSBC Card Services November 2004 - December 2005
HSBC July 2002 - September 2004
HSBC Card Services November 2000 - December 2001
Skills
Strategy, Cross-functional Team..., Management, Leadership, Analytics, Management Consulting, Product Development, Marketing, Project Portfolio..., Marketing Communications, Testing, Pricing, Business Analysis, Vendor Management, Process Improvement, Risk Management, Business Process..., PMO, Microsoft Excel, SDLC
Education
Northwood University
B.B.A
Visa December 2008 - Present
eBay-PayPal September 2006 - November 2008
Capital One Mortgage 2003 - 2006
HSBC Card Services 2001 - 2003
Skills
Financial Modeling, Financial Planning, Analysis, Leadership, Financial Analysis, Strategic Financial..., Management, Finance
Education
Indiana University Bloomington
Kelley School of Business
Oregon DHS/Office Of Payment Accuracy and Recovery October 2009 - Present
State of Oregon OIS February 2008 - November 2008
DHS Oregon August 2007 - January 2008
HSBC April 2001 - April 2007
HSBC Card Services 2003 - 2006
B Battery, 2/218th FA, Oregon Army National Guard May 1998 - December 2000
Biomedical Housecall Infusion Services September 1993 - April 1998
4/17th Field Artillery, U.S. Army Reserves November 1993 - April 1996
Skills
Analysis, Banking, Call Center, Call Centers, Change Management, Customer Service, Integrated Marketing, Leadership, Process Improvement, Program Management, Project Management, Risk Management, Team Leadership, Time Management
Education
Northern Arizona University 1988 — 1992
B.S., Criminal Justice
Nordstrom August 2014 - Present
Capital One August 2012 - August 2014
HSBC Card Services September 2010 - August 2012
HSBC Card Services January 2009 - September 2010
HSBC May 2008 - March 2009
HSBC December 2005 - October 2007
Discover Financial Services 1998 - 2005
Discover Financial Services 1997 - 1998
Household Credit Services 1996 - 1997
Skills
Analytics, Credit Cards, Portfolio Management, Credit, Product Management, Strategy, Financial Services, Credit Risk, Segmentation, Loans, SAS, Management, Marketing Analytics, Relationship Management, Risk Analytics, Predictive Modeling, Financial Modeling, Financial Risk, Team Leadership, Database Marketing, Customer Acquisition, Business Analytics, Credit Analysis, Predictive Analytics, Risk Management
Education
University of Utah 1993 — 1995
M.S., Applied Mathematics, Emphasis on Statistics
McGill University 1988 — 1993
B.Sc., Mathematics
Citi Group June 2010 - Present
HSBC Card Services 2004 - 2010
Citi 1997 - 2004
Skills
Java, SDLC, Linux, Requirements Analysis, HTML, SQL, JavaScript, Business Analysis, Windows, Visio, Data Analysis, Microsoft Office, XML, C#, SharePoint, Access, Databases
Education
Nova Southeastern University
Computer Information Systems
Universidad Central de Venezuela
Computer Science
Hartnell College August 2011 - Present
Hospitality Marketing Associates August 2006 - August 2011
Hartnell College September 2004 - July 2011
HSBC September 2000 - May 2005
HSBC Card Services 2000 - 2005
Education
Middlebury Institute of International Studies at Monterey 1999 — 2001
University of California, Santa Barbara 1995 — 1999
BA, Business Economics & Spanish
Wells Fargo January 2012 - Present
HSBC April 2010 - February 2012
HSBC April 2008 - November 2010
HSBC Card Services July 2001 - March 2008
HSBC Card Services May 2003 - June 2005
Household Credit Services July 2001 - April 2003
Education
Purdue University
MS, Statistics, Mathematics
Kendriya Vidyalaya 1986 — 1990
HSBC Card Services 1999 - 2012
Skills
Relationship Management, Credit Cards
Education
Montclair State University 1977 — 1981
US Department of Defense February 2008 - Present
HSBC Card Services June 2004 - January 2008
Education
Old Dominion University 1998 — 2003
HSBC October 2008 - Present
HSBC Card Services December 2007 - October 2008
HSBC September 2005 - December 2007
McKesson Provider Technologies April 2004 - August 2005
Consultant May 2000 - April 2004
Education
Keller Graduate School of Management of DeVry University 2006 — 2009
MA, Business, Project Management
University of Illinois Springfield 1997 — 2001
Lincoln College 1995 — 1997
AA, English
Discover Financial Services April 2014 - Present
Capital One May 2012 - April 2014
HSBC Card Services December 2007 - April 2012
HSBC Card Services November 2005 - November 2007
HSBC Card Services September 2004 - October 2005
Skills
Credit Cards, Analytics, SAS, Financial Services, Forecasting, Predictive Analytics, Credit Risk, Portfolio Management, Segmentation, Retail Banking, SAS programming, Financial Modeling, Customer Acquisition, Banking, Financial Risk, Risk Management, Process Improvement, Strategy, Leadership, Management, Credit, Risk Analytics, Direct Marketing, Cross-functional Team..., Predictive Modeling, Valuation
Education
Indiana University - Kelley School of Business 2002 — 2004
MBA, Marketing
Sichuan University 1993 — 1997
Bachelor of Economics, International Business
Citi March 2013 - Present
Capital One April 2012 - March 2013
HSBC Card Services March 2011 - April 2012
HSBC Card Services 2008 - 2011
HSBC 2005 - 2008
JPMorgan Chase February 2004 - February 2005
JPMorgan Chase January 2003 - February 2004
Skills
Email Marketing, E-commerce, Digital Marketing, Product Management, Marketing, Marketing Management, Analytics, Credit Cards, Online Marketing, Content Management, Project Management, Segmentation, Usability, Creative Direction, Financial Services, Business Analysis, Customer Acquisition, Vendor Management
Education
Ohio University 1998 — 2002
Bachelor of Business Administration, Management Information Systems, Finance
Citi May 2014 - Present
Citi September 2011 - Present
HSBC Card Services March 2007 - September 2011
Kleeman and Associates, Inc. 1998 - 2007
Skills
Vendor Management, Customer Experience, Outsourcing, Call Center, Cross-functional Team..., BPO, Project Management, Collaboration, Strategic Planning, Call Centers, Leadership, CRM, Strategy, Program Management, Management
Education
Mount Mercy College 1985 — 1989
Bachelor of Business Administration (BBA), Marketing
HSBC Card Services January 2003 - Present
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MBA, Management and Finance
Marquette University 1997 — 2001
Harley Davidson Financial Services 2008 - Present
HSBC Card Services 2001 - 2008
GE Capital 1997 - 2001
Skills
Marketing Strategy, Credit, Risk Management, Financial Services, Credit Risk, Portfolio Management, Credit Analysis, Process Improvement, Credit Cards, Relationship Management, Banking, Financial Analysis, Underwriting, Sales Management, Customer Service
Education
Lake Forest Graduate School of Management 2002 — 2006
MBA
University of Illinois at Urbana-Champaign - College of Business 1990 — 1993
Sheridan Healthcorp September 2011 - Present
Accuray, Incorporated April 2009 - August 2011
Flextronics June 2008 - April 2009
HSBC Card Services January 2008 - June 2008
HSBC June 2007 - January 2008
HSBC February 2005 - May 2007
HSBC Automotive Finance November 2003 - February 2005
HSBC October 2000 - October 2003
HSBC May 1999 - September 2000
HSBC Card Services January 1997 - May 1999
Skills
Talent Management, Talent Acquisition, Executive Coaching, Performance Management, Employee Engagement, Recruiting, Succession Planning, Organizational..., Employee Relations, Workforce Planning, Personnel Management, Human Resources, Deferred Compensation, Onboarding, Leadership Development, Employee Benefits, Interviews, Training, Leadership, Management, Applicant Tracking..., Team Building, Change Management
Education
Chapman University Extension 1999 — 1999
Certificate, Human Resources Management
Kansas State University 1988 — 1992
Bachelor of Science, Psychology
PHR
Capital One May 2012 - Present
HSBC Card Services November 2008 - April 2012
HSBC December 2007 - October 2008
HSBC November 2005 - December 2007
Tokai Restaurant 1999 - 2005
Skills
Credit Cards, Marketing, Segmentation, Portfolio Management, Finance, Marketing Strategy, Project Management, Leadership, Business Analysis, Management, Strategy, Financial Services, Vendor Management, Direct Marketing, Analytics, Banking, Direct Mail, Cross-functional Team..., Product Management, Financial Analysis, Relationship Management
Education
Northwestern University 2012 — 2013
Master's Degree, Communication; Concentrations in Marketing Strategy and Communication
University of California, Riverside 1999 — 2001
Bachelor's Degree, Business Administration; Concentrations in Marketing and Management
JPMorgan Chase June 2013 - Present
HSBC July 2012 - May 2013
HSBC Bank USA July 2010 - June 2012
HSBC Bank USA October 2008 - June 2010
HSBC Card Services October 2007 - September 2008
HSBC Card Services September 2006 - August 2007
University of Texas at Austin September 2004 - August 2006
Skills
SAS, SPSS, Data Analysis, Risk Management, Critical Thinking, Credit Risk, Portfolio Management, Statistical Modeling, Predictive Analytics, Predictive Modeling, Business Analytics, Data Mining, Quantitative Analytics, Financial Modeling, SAS programming, Risk Analytics, Analysis, Financial Risk, Forecasting, Finance, SDLC, Loans
Education
The University of Texas at Austin 2004 — 2006
M.S, Engineering
Indian Institute of Technology, Madras 2000 — 2004
Bachelor of Technology, Civil Engineering
Client Resources, Inc. July 2014 - December 2014
Sogeti, USA November 2013 - June 2014
United Republic Bank August 2013 - November 2013
Blue Cross and Blue Shield of Nebraska March 2010 - May 2013
Blue Cross Blue Shield of Nebraska March 2010 - June 2012
First Data Corporation 2007 - March 2010
HSBC Card Services April 2005 - August 2006
GE Money July 2003 - April 2005
Metris Companies May 2000 - June 2003
Skills
Business Analysis, Process Improvement, SDLC, PMO, Project Portfolio..., PMI-ACP, Requirements Gathering, Cross-functional Team..., MS Project, Project Management, Business Requirements, Program Management, Agile Project Management, Agile Methodologies, PMP, Business Process..., Requirements Analysis, Visio, Vendor Management, Governance, Risk Management, Management Consulting, Software Project..., IT Management, Six Sigma, Business Process, Resource Management, Project Delivery, Integration, Business Intelligence, IT Strategy, Software Documentation, SharePoint, Change Management, Business Process...
Education
University of Phoenix 2005 — 2005
Business
Metropolitan Community College 1981 — 1985
Business
University of Nebraska at Omaha 1980 — 1981
Business
HSBC Card Services Agency Manager / Sr. Business Consulting AnalystHSBC1994 - Present
HSBC Card & Retail Services 1994 - Present
Education
Michigan Technological University 1987 — 1991
Wells Fargo April 2010 - Present
HSBC Card Services December 2005 - December 2009
Metris Companies Inc. 1997 - November 2005
Fair Isaac 1996 - 1997
Skills
SAS, Unix, Analytics, Direct Marketing, Business Analysis, Teradata, Fee-Based Analytics, Campaign Execution, Strategy, Credit Cards, Digital Marketing, Database Marketing, Campaigns
Education
University of Wisconsin-Eau Claire 1994 — 1997
MIS & Computer Science
Iowa State University 1977 — 1981
BA, Business Administration
DemandWorks Media March 2015 - Present
emedia April 2007 - February 2015
HSBC Card Services January 2007 - April 2007
Skills
Lead Generation, Webinars, Advertising Sales, CPL, Email Marketing, B2B, Online Marketing, Account Management, Customer Relations, B2B Marketing, Campaign Management, Online Advertising, Digital Marketing, Demand Generation, New Business Development, Consultative Selling, Customer Acquisition, Customer Retention, Online Lead Generation, Direct Sales, Strategic Partnerships, Social Networking, Advertising, Social Media, Analytics, CRM, Marketing, E-commerce, Selling, Direct Marketing, SEM, Customer Service, Google Adwords, PPC, Web Marketing, Brand Awareness, Integrated Marketing, Salesforce.com, Web Analytics, Marketing Communications, Media Planning, Marketing Strategy, Digital Media, Cold Calling, Media Buying, Content Marketing, Sales Presentations, Lead Management, SEO, Market Research
Education
Northern Illinois University 2004 — 2007
Marketing
Oswego High School
HSBC Card Services ConsultantHSBC Technology and Services2006 - 2011
Skills
Management, Project Management
Education
Nova Southeastern University
Pace University
SUPERVALU October 2014 - Present
SUPERVALU September 2010 - October 2014
SUPERVALU May 2009 - September 2010
Golf Galaxy October 2006 - January 2009
HSBC Card Services April 2005 - October 2006
Golf Galaxy April 2004 - April 2005
Fingerhut January 1997 - April 2002
Education
Auburn University through Watermark Learning 2008 — 2009
Masters Certificate in Business Analysis
Metropolitan State University 2002 — 2005
BA, Business Administration
Capital One May 2012 - Present
HSBC Card Services 2000 - Present
Skills
SAS, Analytics, Business Intelligence, Data Mining, Data Warehousing, Predictive Analytics, Credit Cards, Cognos, Visio, Business Analytics, SAS programming, Data Modeling, Predictive Modeling, Statistical Modeling, SAS Programming
Education
Northwestern University
Master of Science (MS), Predictive Analytics
University of California, Berkeley
Bachelor's degree, Economics and Statistics
Capco May 2014 - Present
TEKsystems June 2013 - May 2014
Citi February 2013 - June 2013
Capital One May 2012 - February 2013
HSBC 2011 - 2012
HSBC Card Services 2008 - 2011
HSBC Card Services 2001 - 2008
iORMYX January 1999 - April 2001
JTM Concepts November 1997 - January 1999
Skills
Management, SDLC, Business Analysis, Vendor Management, PMO, Software Project..., Process Improvement, Project Portfolio..., Risk Management, Business Process..., Agile Methodologies, Business Intelligence, MS Project, Electronics, Microsoft Project, Project Management
Education
Lake Forest Graduate School of Management 2006 — 2009
MBA
Kennedy Western University 1999 — 2001
Bachelor's degree, Computer Science
Wells Fargo September 2007 - Present
Metris Companies Inc. February 2000 - December 2006
HSBC Card Services 2005 - 2006
Education
William Mitchell College of Law 1990 — 1993
J.D.
University of St. Thomas 1984 — 1989
B.A., Psychology
Office Depot August 2014 - Present
Capital One October 2012 - July 2014
Capital One August 2007 - October 2012
HSBC, Call Center January 2008 - August 2009
HSBC Card Services July 2005 - August 2007
HSBC, Call Center July 2005 - August 2007
Skills
Management, Analysis, Forecasting, Microsoft Office, Leadership, Program Management, Finance, Call Centers, Marketing, Project Management, Process Improvement, Microsoft Excel, Business Process, Relationship Management, Sales, Customer Service, Trend Analysis, Quality Assurance, Financial Services, Networking, Salesforce.com, Cognos
Education
Kaplan University 2008 — 2009
Masters of Business Administration, Masters of Business Administration
Old Dominion University 2004 — 2007
Bachelor of Science, Business and Public Administration; Finance
Strome College of Business 2004 — 2007
finance, finance
Kecoughtan High School
Bank of America April 2011 - May 2013
HSBC Consumer Mortgage Lending 2006 - April 2011
HSBC 1998 - April 2011
HSBC - North America 1998 - April 2011
HSBC Card Services 1998 - 2006
Education
John Carroll University 1994 — 1998
BS Economics, Economics
PayPal October 2013 - Present
Capital One May 2012 - Present
HSBC Card Services January 2010 - April 2012
HSBC Card Services July 2009 - January 2010
HSBC Card Services August 2007 - June 2009
University of Cincinnati June 2006 - June 2007
Maruti Suzuki India Limited June 2003 - August 2005
Skills
Analytics, Predictive Modeling, Data Analysis, Credit Risk, Financial Modeling, Business Analytics, Portfolio Management, SAS Programming, SAS, Credit Cards, Strategy, Predictive Analytics, Statistical Modeling, Data Mining, Business Analysis, Cross-functional Team..., Management, Analysis, Segmentation, Forecasting, Financial Risk, Risk Management
Education
University of Cincinnati 2005 — 2007
M.S, Industrial Engg
National Institute of Technology Tiruchirappalli 1999 — 2003
BE, Mechanical Engg
HSBC Card Services January 2006 - July 2008
Metris Companies January 1998 - December 2005
Tulsa Public Schools August 1985 - May 1995
Skills
Training, Marketing Strategy, Leadership, Editing, Community Development, Event Planning, Contract Negotiation, Policy, Technical Writing, Microsoft Office, Project Management, Volunteer Management
Education
Kansas State University
BS
Capgemini July 2007 - Present
Fiserv February 2008 - January 2013
HSBC Card Services August 2007 - January 2008
Skills
IT Strategy, Business Process Design, Solution Architecture, ERP, Software Project..., Full SDLC, Agile Methodolgy, RUP, Payment Gateways, Payment Industry, Payment Card Processing, Banking, Finance, Billing Systems, Billing Solutions, Debit Cards, IT Service Management, Agile Methodologies, PL/SQL, Oracle, Struts, Hibernate, Weblogic, SQL, JUnit, Agile Project Management, Ant, Servlets, Unix, JSP, JDBC, SOAP, Web Services, EJB, Tomcat, XML, Design Patterns, Core Java, Software Development, Spring, JMS, Java Enterprise Edition, Eclipse, Shell Scripting, Web Applications, Java, Websphere, Sun Certified Java...
Education
Global Institute of Technology , Jaipur, India 2003 — 2007
Bachelor of Engineering (BE), Computer Science, Honors
Kendriya Vidyalaya 1991 — 2003
English,Maths,Chemistry,Physics,Social Studies,Economics,Hindi,Science, A
JP Morgan Chase 2009 - Present
HSBC Card Services 2007 - 2009
HSBC Card Services 2005 - 2007
HSBC Card Services 2003 - 2005
Skills
Credit Cards, Database Marketing, Banking, Portfolio Management, Credit Risk, Risk Management, Credit, Credit Analysis
Education
Michigan State University
M.S., Computer Science
HSBC Card Services April 1997 - Present
Household 2000 - 2006
Specialized Card Services 1997 - 2006
SPS Payment Solutions 1995 - 1997
Education
National American University 1990 — 1995
Bachelor, Paralegal
Ace Dezines August 2012 - December 2013
Ace Dezines September 2009 - December 2011
Gapminers India Pvt Ltd. June 2008 - May 2009
HSBC Card Services December 2005 - August 2007
Wipro Technologies October 2004 - December 2005
Skills
Public Relations, Customer Service, Team Management, Training and Mentoring, Brand Management, Microsoft Excel, Website writing, New Business Development, Market Research, E-commerce, Negotiation, Management, Leadership, Training, Vendor Management, Blogging, Proofreading, Competitive Analysis, Project Management, Documentation and..., Press Releases, Newsletters, Strategic Planning, Analytics, Consulting, Documentaries, Google Analytics, Internal Communications, Knowledge Management, Social Media, Outsourcing, R&D, Technical Writing, Excellent Communication..., Product Management, CRM
Education
Manipal Institute of Technology 2003 — 2006
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, A
HSBC Card Services November 2008 - December 2011
Bank of America April 2005 - May 2008
Bank &Trust , Crescent Recovery, LLC August 2004 - January 2005
Advertising Specialty Institute May 2002 - March 2003
Household Credit Services August 2000 - April 2002
SCS and American Express February 1999 - June 2000
Hayims & Company September 1995 - May 1998
City of Norfolk June 1994 - August 1994
Education
College
High School
NORVIEW HIGH SCHOOL
Academic
Norfolk State University
United States
Academic
United States
Jefferson Lab June 2009 - Present
HSBC 1990 - 2008
Household Finance 1990 - 2008
HSBC Card Services 1990 - 2008
Skills
Performance Management, Talent Acquisition, Employee Engagement, Succession Planning, Coaching, Leadership Development, Project Management, College Recruiting, Onboarding, Technical Recruiting, Process Improvement
Education
Norfolk State University 1981 — 1986
Personnel and Industrial Relations
Wells Fargo September 2012 - Present
Wells Fargo November 2009 - September 2012
HSBC Card Services July 2008 - October 2009
HSBC Credit Card Services October 2006 - July 2008
Quanticle LLC May 2006 - September 2006
The University of Arizona July 2004 - August 2006
Skills
Econometrics, Analytics, Economics, Management Consulting, SAS programming, Quantitative Analytics, Risk Analytics, SAS, Predictive Analytics, Marketing Analytics, Portfolio Management, Credit Risk, Risk Management, Credit Cards, Basel II, Predictive Modeling, Finance, Financial Services, Financial Risk, SAS Programming
Education
UC Berkeley Extension 2012 — 2012
Course: SAS Techniques for Risk Management, Risk Management, A
University of Arizona 2004 — 2006
M.S., Econometrics
Institute of Management Technology, Ghaziabad 2001 — 2003
M.B.A, Marketing
The University of Delhi 1998 — 2001
Bachelor of Arts, Economics and Mathematics
St. Anthony's Sr. Sec. School 1984 — 1998
High School, Science
Discover Financial Services August 2015 - Present
Discover Financial Services September 2012 - August 2015
Discover Financial Services October 2011 - September 2012
Discover Financial Services January 2010 - October 2011
Discover Financial Services April 2008 - January 2010
Citi September 2006 - April 2008
HSBC Card Services May 2005 - September 2006
Skills
Analytics, SAS, Strategy, Predictive Analytics, Statistics, Cross-functional Team..., Quantitative Analytics, Financial Services, Logistic Regression, Financial Modeling, Business Analysis, VBA, Data Mining, Credit Risk, Statistical Modeling, Financial Risk, Market Research, Predictive Modeling, Segmentation, Analysis, Credit Cards, Risk Management, Data Analysis, Portfolio Management, Customer Analysis, Risk Analytics, Business Analytics, SAS programming
Education
Michigan State University 2003 — 2005
MS
Beldih Church School
Patna University
B SC
The Maharaja Sayajirao University of Baroda
Master of Computer Applications (MCA)
HSBC Card Services October 2005 - April 2009
HSBC Card Services February 1997 - April 2009
HSBC Card Services June 2000 - October 2005
HSBC Card Services April 1997 - June 2000
U.S Trans Parts November 1995 - November 1996
Giant Auto Parts February 1995 - October 1995
Skills
Customer Service, Excel, Microsoft Office, PowerPoint
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
MBA, Business
University of Illinois Springfield 1987 — 1991
BA, Business Management
Moraine Valley Community College 1983 — 1986
Associate of Arts, Computer
Tidewater Finance Company May 2013 - Present
Western Funding June 2012 - December 2012
Credit Acceptance September 2009 - June 2012
Credit One Bank July 2006 - January 2009
HSBC Card Services 1997 - 2006
Skills
PeopleSoft, Recruiting, Customer Service, Team Building, Credit, Sales Management, Customer Satisfaction, Credit Risk, Account Management, Strategic Planning, Process Improvement, Management, Microsoft Office, Vendor Management, Business Analysis, Negotiation, Training, Sales, Public Speaking, Social Networking, Marketing Communications, Advertising, Coaching, Leadership, Customer Retention, Employee Benefits, Portfolio Management, Event Management, Sales Process, Onboarding, Business Development, Marketing Strategy, Event Planning, Employee Training, Forecasting, Organizational..., Profit, New Business Development, Performance Management, Employee Relations, Social Media, Human Resources, Change Management, Call Centers, Microsoft Word, Retail, Budgets, Team Leadership, Risk Management, Banking
Education
Kingsborough Community College 1980 — 1982
Associates, Business Management
HSBC Card Services September 2010 - Present
Loan Home Inc September 2009 - Present
Loan Home Inc September 2009 - Present
State Of Illinois 1960 - 2009
Education
Northern Illinois University 1979 — 1983
Buffalo Grove High School 1975 — 1979
JPM chase 2010 - Present
HSBC Card Services 2011 - 2011
HSBC Card Services 2011 - 2011
HSBC Card Services 2011 - 2011
HSBC Card Services 2011 - 2011
HSBC 2010 - 2011
Kraft Foods January 2007 - October 2009
Kraft Foods October 2006 - January 2007
Kraft foods May 2005 - October 2006
Kraft Foods January 2000 - June 2005
Skills
Cross-functional Team..., Business Analysis, Process Improvement
Education
Northern Illinois University 2008 — 2008
MBA, General Business Administration
Volvo Penta April 2005 - Present
HSBC Card Services December 1996 - April 2005
United States Air Force February 1989 - August 1992
Skills
Customer Service, Process Improvement, Analysis, Microsoft Excel, Microsoft Office, Negotiation, Risk Management, SAP, Outlook, Financial Reporting, Budgets, Operations Management, Meteorology, Credit, Call Center, Credit Cards, Accounts Receivable, Microsoft Word, Retail, Account Management, Financial Analysis, Management, Team Building, Customer Satisfaction, Customer Relations, Excel, Managerial Experience
Education
Mississippi State University
Meteorology, Geosciences
FedEx Services September 2011 - Present
FedEx Services July 2010 - October 2011
FedEx Services November 2006 - June 2010
Carrier Corporation August 2005 - November 2006
HSBC Card Services January 2000 - August 2005
Skills
Marketing Strategy, Analysis, Business Analysis, Analytics, Financial Modeling, Competitive Analysis, Segmentation, SAS programming, Data Analysis, SAS, Tableau, Financial Analysis, Cross-functional Team..., Program Management, Process Improvement, Business Intelligence, Market Research, Visio, Customer Analysis, Access
Education
Middlebury Institute of International Studies at Monterey 1997 — 1999
mba, international business
Citi April 2015 - Present
Capital One May 2012 - April 2015
HSBC Card Services March 2005 - May 2012
Skills
Credit, Credit Cards, Financial Services, Loans, Marketing Strategy, Portfolio Management, Relationship Management, Sales
Education
Indiana Wesleyan University 2006 — 2008
MBA, Business/Accounting
Indiana University Bloomington 1989 — 1995
BS, Criminal Justice/Business
The Parent Child Center of Tulsa February 2014 - Present
RCB Bank September 2012 - January 2014
HSBC Card Services February 2006 - September 2010
Skills
Banking, Credit Cards, Credit, Risk Management, Portfolio Management, Financial Services, Process Improvement, Relationship Management, Call Centers, Business Analysis, Retail Banking, Financial Analysis, Financial Risk, Customer Service, Analytics, Management
Education
Rogers State University 2011 — 2013
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Oklahoma State University
Hewlett-Packard May 2009 - Present
HSBC 2001 - 2009
Bank of America 1998 - 2001
Bank of America 1995 - 1998
HSBC Card Services 1992 - 1995
Skills
Solution Selling, Account Management, Channel Partners, HP, Partner Management, Salesforce.com, Channel, Direct Sales, Sales Process, Enterprise Software, Customer Experience, Customer Satisfaction, Vendor Management, Cloud Computing, SaaS, Managed Services, Sales, Professional Services, Pre-sales, Sales Operations, Selling, Business Alliances, Sales Enablement, Go-to-market Strategy, CRM, B2B, Management, Leadership
Education
James Madison University
Kecoughtan High School
Fidelity Investments August 2015 - Present
Fidelity Investments June 2013 - Present
Charles Schwab August 2012 - June 2013
Charles Schwab May 2011 - August 2011
HSBC Card Services September 2010 - May 2011
HSBC Card Services May 2010 - September 2010
HSBC Card Services May 2009 - May 2010
HSBC Card Services October 2007 - May 2009
HSBC Card Services November 2006 - October 2007
Lynchburg College September 2005 - May 2006
Education
University of Phoenix 2008 — 2010
Masters, Business Administration
Lynchburg College 2002 — 2006
BA, Sociology emphasis in Criminology, Minor in Mathematics
Adir International, LLC 2013 - Present
T-Mobile 2007 - 2013
Washinton Mutual 2005 - 2007
HSBC Card Services 2000 - 2005
Wells Fargo 1999 - 2000
Skills
Financial Analysis, Portfolio Management, Financial Modeling, Credit Risk, Predictive Modeling, Forecasting, SAS, Data Analysis, Strategy, Predictive Analytics, Risk Management, Credit, Financial Risk, Credit Cards, Business Analysis, Finance, Banking, Analysis, Financial Services, Credit Analysis, Segmentation, Business Intelligence, Analytics, Quantitative Analytics, Data Mining, CRM, Management, Leadership, Process Improvement
Education
Ohio University 1997 — 2000
Master's degree, Economics (Econometrics and International Economics)
Tribhuvan Vishwavidalaya
Master's degree, Mathematical Economics
CVS Health February 2015 - Present
NORC at the University of Chicago June 2014 - November 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2013 - May 2014
HSBC Card Services December 2011 - February 2013
Walgreens April 2011 - November 2011
CVS Health December 2008 - April 2011
Skills
Project Planning, PMO, Team Building, Process Improvement, Program Management, Project Management, Visio, MS Project, Business Analysis, Change Management, Consulting, Agile Methodologies, Vendor Management, SDLC
Education
Lake Forest Graduate School of Management 2004 — 2008
MBA, Business
Western Illinois University 1976 — 1979
Bachelor of Business, Information Science
Xerox October 2013 - May 2014
HSBC Card Services August 2009 - December 2012
HSBC June 2008 - June 2009
HSBC April 2007 - June 2008
Education
Monroe College 2005 — 2006
Associate's Degree, Hospitality Administration/Management, Some College
Northern Virginia Community College
Associate's Degree, Business Administration and Management, General, Currently Enrolled
U.S. Army Contracting Command September 2009 - Present
HSBC Card Services December 2009 - August 2010
Skills
Government Contracting, Government Procurement, DoD, Defense, FAR, Federal Government, Government
Education
Morgan State University 2005 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
TCC November 2010 - Present
HSBC Card Services July 2002 - September 2010
Pinnacle / Mersch Bacher Associates January 1996 - December 2001
Skills
Customer Service, Sales Management, Marketing Strategy, Strategic Planning, Problem Solving, Health Insurance, Medical Coding, Medical Terminology, Medical Records, Medical Transcription, Materials Management, Microsoft Office, AS400 system, Internet, Release of Information, Medical Statistics, CPT, ICD-9-CM, ICD-10, 10 Key
Education
Tulsa Community College 2010 — 2013
Associates Applied Science, Health Information/Medical Records Technology/Technician, 3.31
Langston University 1995 — 1996
Bachelor of Science (BS), Management Information Systems, General
Tulsa Community College
Associate of Arts and Sciences (AAS), Computer Science
Take Charge America, Inc. 2006 - 2012
HSBC Card Services 2000 - 2006
QUANTUM N A-INFORMERCIAL January 1998 - January 2000
Skills
Customer Service, Credit Counseling, Account Management, Supervisory Skills
Education
Monterey Peninsula College
Phoenix Community College
Rio Salado College
AbbVie April 2014 - Present
Capital One May 2012 - March 2014
HSBC Card Services January 2006 - May 2012
HSBC Card Services March 2003 - December 2005
Skills
Credit Cards, Portfolio Management, Financial Services, Banking, Project Management, Budgets, CRM, Vendor Management, Project Planning, Risk Management, Process Improvement, Relationship Management, Strategy, Analytics, Change Management
Education
Kansas State University 1970 — 1974
Bachelor of Business Administration (BBA), Finance, General
American Red Cross June 2011 - Present
Manjeree Kindergarten School June 2006 - June 2008
IBM February 2005 - April 2006
HSBC Card Services May 2004 - January 2005
Skills
Technical Writing, Business Analysis, Business Process, Communication Training
Education
Jadavpur University 1996 — 1999
Bachelor of Arts (B.A.), Comparative Literature
Gokhale Memorial School
HSBC March 2015 - Present
HSBC September 2013 - March 2015
Capital One May 2012 - September 2013
HSBC April 2011 - May 2012
HSBC Card Services February 2009 - April 2011
Skills
•Multi-task oriented,..., •Skills in Database:..., •Skills in Systems:..., Quality Assurance, Process Improvement
Education
University of Phoenix 2008 — 2013
King's College 2001 — 2005
Bachelor's degree, Psychology
Northeastern State University 2013 - 2013
HSBC Card Services March 1996 - September 2010
Metris March 1996 - September 2010
Metris Companies March 1996 - September 2010
USAA 1991 - 1996
Education
Northeastern State University 2010 — 2013
Healthcare Administration
Howard University September 2014 - Present
Howard University January 2012 - September 2014
Howard University April 2010 - January 2012
Bank of America April 2009 - April 2010
HSBC Card Services October 2007 - February 2009
American Income Life July 2006 - July 2007
New York Life Insurance Company October 2005 - June 2006
Skills
Customer Service, Insurance, Public Speaking, Student Financial Aid, PowerPoint
Education
Norfolk State University 2001 — 2005
Bachelor's degree, Entrepreneurial and Small Business Operations
HSBC Card Services July 2010 - January 2013
Education
Medaille College 2010 — 2014
Capital Insurance Group November 2013 - Present
Capital One January 2013 - Present
Capital One May 2012 - December 2012
HSBC Card Services August 2008 - April 2012
HSBC Card Services January 2008 - July 2008
Citibank April 2001 - March 2002
Skills
Mainframe Programming, Software Project..., Managerial Skills, Management, IBM Mainframe, Leadership, Risk Management, Analysis, Business Process..., SDLC, Project Management, Vendor Management, Business Analysis, Requirements Analysis, Business Process, Banking, IT Management, Requirements Gathering, Marketing, PMO, Integration, Software Documentation, Process Improvement, IT Strategy, Systems Analysis, SharePoint, Project Portfolio..., Financial Services, Cross-functional Team..., Business Strategy, Business Requirements, Business Development, Project Planning, Agile Methodologies
Education
Pentafour Software & Exports 1995 — 1996
Certificate of Merit Mainframe Systems, Mainframe Systems
National Institute of Information Technology 1990 — 1992
Honors Diploma in Systems Management
Osmania University 1988 — 1990
Bachelor of Commerce (B.Com.)
Scrum Alliance
Certified Scrum Master
Junior Achievement of Delaware July 2012 - Present
HSBC Card Services September 2000 - April 2006
Primus Laboratories March 1989 - May 1993
Skills
Volunteer Management, Nonprofits, Fundraising, Program Development, Philanthropy, Event Management
Education
Marquette University
Bachelor of Science (BS), Biology, General
Capital One May 2012 - September 2013
HSBC Card Services December 2007 - May 2012
HSBC Card Services March 2000 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Management
Education
Louisiana Tech University 1986 — 1991
none, Finance, General
Windham Professionals July 2013 - Present
HSBC Card Services June 1993 - April 2011
Skills
Access, Financial Services, Microsoft Excel, Account Reconciliation, Customer Service, FDCPA, Process Improvement, Customer Satisfaction, Analysis, Accounts Payable, Microsoft Office, Management, Customer Retention, Invoicing, Sales, Account Management, Salesforce.com
Education
Long Beach City College
General Education, Nursing Education
University of Phoenix
Business Management, Business Administration and Management, General
Sitel March 2008 - Present
HSBC Card Services June 2001 - April 2003
Skills
Excellent..., Great Personality, Great Motivator
Education
Marian University
Bachelor's degree, Business Administration and Management, General