Experience
OHSU  2014 - 2014
OHSU  2014 - 2014
OHSU  2014 - 2014
PeaceHealth  2013 - 2014
Alternative Medical Choices   August 2010 - September 2013
Regence BlueCross BlueShield of Oregon   2003 - 2004
Blue Cross of Idaho  November 2001 - January 2003

Skills
Process Management, Epic Systems, Project Management, Change Management, Healthcare Management, Healthcare Consulting, Healthcare improvement, HIPAA, Business Strategy, Business Analysis, Business Development, Business Process..., New Business Development, Healthcare, Management, Entrepreneurship, Process Improvement, EHR, Healthcare Information...

Education
Kaplan University   2014 — 2016
Master's Degree, Masters Of Health Information Management

Concordia University   2007 — 2010
Registered Nursing/Registered Nurse

Northwest Christian University   1992 — 1994
Bachelor's Degree, Managerial Leadership - Business

Experience
Regence BlueShield  December 2013 - Present
Regence BlueCross BlueShield of Oregon   October 2011 - December 2013
The Regence Group  May 2010 - October 2011
Anthem Blue Cross and Blue Shield  March 2007 - April 2010
Anthem Blue Cross and Blue Shield  November 2005 - March 2007
Anthem Blue Cross and Blue Shield  October 2002 - November 2005
Horizon Blue Cross Blue Shield of New Jersey  March 2000 - October 2002
Mathematica Policy Research  April 1999 - March 2000
HIP Health Plan of New York  October 1997 - April 1999
HIP Health Plan of New York  September 1994 - October 1997

Skills
Health Insurance, Strategic Planning, Sales Management, Leadership Development, Business Strategy, Strategy, Leadership, Program Management, Management, Marketing Strategy, Fundraising, Marketing, Healthcare, Sales, Public Relations, Insurance, Analysis, Employee Benefits, Team Building, Process Improvement, Account Management, Analytics, Public Speaking, Cross-functional Team..., New Business Development, Executive Management, Business Process..., Social Media, Life Insurance, Organizational..., Consulting, Managed Care, Business Development, Coaching, Change Management, Business Analysis, Strategic Partnerships, CRM, Market Research, Medicare

Education
State University of New York at Binghamton   1993 — 1994
Master of Arts, Public Policy Analysis and Administration

State University of New York College at Cortland   1989 — 1993
Bachelor of Arts, Political Science

Experience
JOYCE Consulting, LLC   October 2009 - Present
Regence BlueCross BlueShield of Oregon   April 2009 - October 2009
Joyce Consulting, LLC (formerly known as IT Strategic Advantage)   July 2008 - March 2009
Hewlett-Packard  November 2002 - July 2008
Hewlett-Packard  November 2001 - October 2002
Hewlett-Packard  November 2000 - October 2001
IT Strategic Advantage   1998 - 2000
SE Technologies  1996 - 1998
Tandem Computers  1982 - 1996

Skills
Enterprise Architecture, Business Process, Business Requirements, Requirements Analysis, Governance, Cross-functional Team..., IT Strategy, Business Process Design, Data Modeling, SDLC, Integration, Solution Architecture, IT Governance, Business Analysis, Business Management, ERP, TOGAF, Business Intelligence, Management, Agile Methodologies, Enterprise Software, Testing, Pre-sales, CRM, PMP, Strategy, Architecture, Architectures, Consulting, Project Portfolio..., Software Project...

Education
Pepperdine University, The George L. Graziadio School of Business and Management   1994 — 1996
MS

California Polytechnic State University-San Luis Obispo   1966 — 1972
BS

Experience
UnitedHealth Group  June 2015 - Present
Sunshine Health/Centene Corporation   February 2015 - April 2015
Community Health Solutions of America  November 2014 - January 2015
Care Oregon  December 2010 - March 2014
Regence BlueCross BlueShield of Oregon   April 2005 - December 2010

Skills
Managed Care, HIPAA, Healthcare, Medicare, Case Management, Utilization Management, Medicaid, Health Insurance, ICD-9, EHR, Nursing, Inpatient, Home Care, Hospitals, Utilization Review

Education
Mississippi Gulf Coast Community College   1985 — 1987
Nursing RN

Delgado Community College

Experience
Independent Partylite Consultant  October 2014 - Present
Regence BlueCross BlueShield of Oregon   August 2006 - Present
JKoordinating   July 2005 - Present
Regence BlueCross BlueShield of Oregon   December 2005 - August 2006
State of Oregon: Office of Private Health Partnerships   July 2004 - July 2005
Oregon State University  January 2001 - July 2004

Skills
Coordination, Organization, Creativity, Event Planning, Close Attention to..., Innovation, Team-oriented, Leadership, Community Outreach, Fundraising, Microsoft Office, Public Speaking, Leadership Development, Customer Service, Microsoft Excel, Social Networking

Education
Oregon State University   1998 — 2002
Bachelor of Science (BS), Health/Health Care Administration/Management

Ashford University   2010 — 2011
Certificate, Wedding Consulting / Wedding Planning

Experience
The William C.Earhart Company Inc.   July 2014 - Present
The William C.Earnhardt Company, Inc.   December 2000 - June 2014
Regence BlueCross BlueShield of Oregon   November 1982 - December 2000
Northwest Administrators, Inc  1976 - 1982

Skills
Property & Casualty..., Claims Management, Claim, Liability, Legal Liability, Subrogation, Claim Investigation, Claims Handling, Reinsurance, Claims Resolution, Workers Compensation, Insurance, Adjustments, Adjusters, Indemnity, Health Insurance, Disability Insurance, Life Insurance, Claims Investigations, General Insurance

Education
Mt. Hood Community College   1975 — 1978

Experience
Edifecs  January 2014 - Present
McKesson  June 2013 - January 2014
McKesson Health Solutions  November 2010 - June 2013
Regence BlueCross BlueShield of Oregon   November 2009 - November 2010
Regence BlueCross BlueShield of Oregon   November 1999 - November 2009

Skills
Healthcare Management, Project Management, Strategic Planning, Process Engineering, Six Sigma, Lean Thinking, Leadership, Team Leadership, Leadership Development, Continuous Improvement, Health Insurance, Healthcare, Mentoring, Program Management, CRM, Business Process..., Management, Quality Assurance, Data Analysis, Management Consulting, Network Provisioning, Provider Network..., Provider Enrollment, Provider Networks, Contract Management, Contract Negotiation, Healthcare Reimbursement, Consumer Healthcare, Healthcare Information..., Consulting, Process Improvement, Vendor Management, Healthcare Industry, Operations Management, Provider Relations, Service Provider..., Creative Solutions..., Information Technology, Energy, Employee Management, PMO, PMO Services

Education
Highline College   1984 — 1986
Associate of Science (A.S.), Healthcare

Project Manager Certification - Expert Training
Project Management Certification, Project Management

Experience
Regence BlueCross BlueShield of Oregon   May 2007 - April 2009
Chase  April 2006 - May 2007
Macy's  November 2002 - April 2006

Education
Chemeketa Community College   2011 — 2013

Linn-Benton Community College

Experience
Seton Healthcare Family  February 2015 - Present
Adventist Medical Center - Portland  October 2010 - January 2015
Adventist Medical Center - Portland  January 2009 - October 2010
Regence BlueCross BlueShield of Oregon   November 2006 - October 2008

Skills
Customer Service, Financial Accounting, Microsoft Excel, PowerPoint, Microsoft Word, Budgets, Health Insurance, Public Speaking, Event Planning, Strategic Planning, Microsoft Office, Management, Visio, Marketing, Sales, Editing, Outlook, Policy, Newsletters, Interviews, Time Management, Data Analysis, Administration, Leadership

Education
Washington State University   2006 — 2008
Bachelors, Business Administration

Eastern Washington University   2004 — 2006
Bachelor of Arts (B.A.), Business Marketing

Portland Adventist Academy   2000 — 2004
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
AT&T  October 2014 - Present
Regence BlueCross BlueShield of Oregon   August 2013 - October 2014
ZoomCare, PC  June 2012 - August 2013
The School Board of Hernando County   November 2008 - May 2011
Florida Department of Children and Families  2011 - 2011
Pioneer Resources  June 2006 - August 2008
Cingular  September 2006 - April 2007
Alltel Wireless  November 2004 - May 2006
CENAPS Corporation   March 2003 - October 2004

Skills
Customer Service, Coaching, Research, Microsoft Excel, Microsoft Office, Microsoft Word, Public Speaking, Social Media, Teaching, Staff Development, Training, Data Analysis, Time Management

Education
Fort Hays State University   2005 — 2010
Bachelor's of Arts, Sociology

Experience
Salem Medical Clinic   May 2014 - Present
Regence BlueCross BlueShield of Oregon   October 2010 - December 2013
Chemeketa Community College  September 2005 - October 2010

Skills
Health Insurance, Medicare, Insurance, Claim, Underwriting, Medicaid, HIPAA, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Leadership, Public Speaking, Teamwork

Education
Oregon State University   2013 — 2017
Bachelor's of Business, Interior Design

Portland State University   2008 — 2009
Bachelor's degree, Design

Chemeketa Community College   2005 — 2009
Associates of Arts Oregon Transfer Degree, Interior Design

Experience
Regence BlueCross BlueShield of Oregon   December 1998 - Present
Cement Masons   1985 - 1995

Skills
Clinical CareAdvance..., Focus on Utilization..., Proficient Communicator, Proficient Typing Skills, Systems Analysis, System Design, Business Requirements, Software Project..., Requirements Analysis, SharePoint, Data Warehousing, Visio, Agile Methodologies, Business Analysis, Process Improvement, Program Management, Requirements Gathering, SDLC, Vendor Management

Education
Boston University   2006 — 2007
Project Management

Mountlake Terrace High School   1981 — 1984

Experience
Kaiser Foundation Health Plan, Inc.   May 2012 - Present
Kaiser Foundation Health Plan, Inc.   January 2006 - May 2012
Kaiser Foundation Health Plan of the Northwest  October 2004 - December 2005
Providence Health Plan  January 2003 - October 2004
Regence BlueCross BlueShield of Oregon   April 1998 - January 2003

Skills
Medicare, Healthcare Industry, Training, Health Policy, Healthcare, Healthcare Management, Insurance, Medicare Part D, HIPAA, Strategic Planning, Leadership, Healthcare Consulting, Management

Education
Portland State University   1997 — 2000
MPA, Health Policy and Administration

California State University-Sacramento   1988 — 1993
BA, Communication Studies

Experience
Methodist Healthcare  September 2014 - Present
All About You Bridal & Event Hair Services   May 2014 - Present
Methodist Healthcare  December 2013 - September 2014
OBGYN, Spec., PC   May 2012 - November 2012
BlueCross BlueShield of Tennessee  May 2011 - May 2012
Regence BlueCross BlueShield of Oregon   October 2007 - September 2010

Skills
Medical Billing, HIPAA, Revenue Cycle, Medical Terminology, Accounts Receivable, Medicare, Healthcare, Healthcare Management, CPT, ICD-9, Data Entry, Invoicing, Cosmetology, Health Insurance, Customer Service, Entrepreneurship, Payments, Report Writing, Online Research, Sales, Keyboard Skills, Internet Savvy, Microsoft Office, Project Planning, Marketing, People-oriented, Communication Skills, Organizational..., Multi Tasking, Training, Insurance, Employee Benefits, Leadership, Team Building, New Business Development, Time Management, Sales Operations, Sales Management, Marketing Strategy

Education
The University of Memphis   2011 — 2013
Bachelor's degree, Organizational Leadership

Capella University
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management

Bates Technical College
Associate of Science (A.S.), Sales and Marketing Operations/Marketing and Distribution Teacher Education

Experience
Tideworks Technology  March 2015 - Present
American Fast Freight, Inc.   July 2013 - January 2015
American Fast Freight, Inc.   June 2007 - July 2013
Comprehensive Staffing Resources (Contracting company)   July 2006 - May 2007
Regence BlueCross BlueShield of Oregon   September 1997 - January 2006
Washington Dept. of General Administration   February 1992 - August 1997
Washington State Department of Revenue  September 1989 - August 1992

Skills
•CompTIA A+..., •CompTIA Network+..., •CompTIA Security+..., •Microsoft..., •Novell Education..., •IBEX Technologies -..., •Corporate Training..., Technical Support, Active Directory, Networking, Servers, Computer Hardware, Operating Systems, Routers, Hardware, Troubleshooting, System Administration

Education
South Puget Sound Community College   1981 — 1981
Computer Programming/Programmer, General, 3.0

Yakima Valley Community College   1980 — 1980
Business Administration and Management, General, 4.0

Central Washington University   1977 — 1979
Electrical, Electronic and Communications Engineering Technology/Technician, 3.5

Experience
Standard Insurance Company  2007 - Present
Regence BlueCross BlueShield of Oregon   2005 - 2006

Skills
Program Management, Team Leadership, Human Resources, Management, Employee Benefits, Disability Insurance, Insurance, Healthcare, Vendor Management, Risk Management, Business Analysis, Change Management, Process Improvement, Account Management, Analysis, Project Management

Education
Chapman University
M.A., Career & Guidance Counseling

Experience
Daimler Trucks North America  October 2007 - Present
DTNA  September 2006 - October 2007
DTNA  August 2005 - September 2006
Columbia Christian Schools   November 2002 - August 2005
Adventist Medical Center  July 2001 - September 2002
Regence BlueCross BlueShield of Oregon   February 1988 - July 2001

Skills
Process Improvement, Business Process, Lotus Notes, Software Documentation, Data Analysis, Manufacturing, SAP, Analysis, Databases, Accounting, Accounts Payable, Six Sigma, Microsoft Excel, Accounts Receivable, Project Management, Continuous Improvement, Cross-functional Team..., Training, Automotive, Team Building

Education
Concordia University   1997 — 1998
Bachelor of Science, Business Management

Experience
Oregon Public Broadcasting  November 2009 - Present
Steelscape, a BlueScope steel company   February 2006 - November 2008
TransCore/DAT Services   July 1999 - January 2005
Regence BlueCross BlueShield of Oregon   April 1996 - July 1999

Skills
Appreciative Inquiry, Organizational..., Talent Management, Performance Management, Employee Relations, Leadership Development, Human Resources, Personnel Management, Change Management, Succession Planning, Recruiting, Employee Benefits, Organizational..., Interviews, Time Management, Conflict Resolution, Onboarding, Leadership, Talent Acquisition, Policy, Training, Management, Social Media

Education
Portland State University   2006 — 2007
Certification, Organizational Development

California State University-Northridge   1984 — 1985
BA, Anthropology

California State University-Northridge   1978 — 1984
BA, Psychology

Experience
American Cribbage Congress   September 2008 - Present
Regence BlueCross BlueShield of Oregon   March 2007 - October 2013
UnitedHealth Group  October 2002 - March 2007

Skills
Visio, Business Process, Systems Analysis, Requirements Gathering, Business Analysis, Microsoft Office, Data Analysis, SharePoint, User Acceptance Testing, Team Leadership, MS Project, Software Project..., SDLC, Quality Assurance, PMO, Process Improvement, Access, PMP, Agile Project Management, SQL, Requirements Analysis, Business Intelligence, Databases, Business Process..., Vendor Management, Agile Methodologies, Integration, Analysis

Education
University of Phoenix   2001 — 2004
Master of Business Administration (M.B.A.), Business Administration and Management, General

Portland State University   1999 — 2001
Bachelor of Science (BSc), Psychology

Davenport University   1985 — 1987
Associate of Science (A.S.), Business Administration and Management, General

Experience
American Enterprise Institute  September 2015 - Present
United States Senate  June 2014 - September 2015
The Falls Church Fellows Program   September 2013 - May 2014
United States Senate  September 2013 - May 2014
Regence BlueCross BlueShield of Oregon   May 2013 - August 2013
The Rapoport Foundation   January 2013 - May 2013
International Center for Religion & Diplomacy  May 2012 - August 2012
MESP; Jerusalem, Israel   August 2011 - December 2011
University of Portland  May 2010 - August 2010

Skills
Public Speaking, Editing, Research, Public Relations, Community Outreach, Proposal Writing, Analysis, Nonprofits, Feature Articles, Journalism, Creative Writing, Newsletters, Strategic Planning, Grant Writing, Strategic Communications, Craft Beer, Performance Poetry, Working With Children

Education
Baylor University   2009 — 2013
Bachelor of Arts, International Studies, Arabic

Middle East Studies Program CCCU   2011 — 2011
Middle East Politics and Religion

Experience
EPIC Imaging  September 2013 - Present
C. Erica Potter Enterprises   2011 - Present
Two Rooks Productions & Gorilla Bomb Theatre   July 2013 - July 2013
Cesar Chavez Elementary School  February 2013 - April 2013
The Regence Group  April 2005 - September 2012
Epiphany Theatre Company   June 2011 - 2012
Regence BlueCross BlueShield of Oregon   December 2004 - December 2004
Regence BlueCross BlueShield of Oregon   July 2004 - November 2004
Stream Global Services  December 2003 - June 2004
Sprint PCS  2000 - 2000

Skills
PeopleSoft, Process Improvement, Accounting, Microsoft Excel, Lotus Notes, Outlook, Software Documentation, Data Entry, HTML, Social Networking, Microsoft Word, CSS Javascript, Training, Customer Service, Management, Time Management, Data Analysis, Technical Support, PowerPoint, Troubleshooting, Research, Analysis, General Ledger, Financial Analysis, Invoicing, Microsoft Office

Education
De La Salle University   1993 — 1996
Literature

Experience
UnitedHealth Group  August 2015 - Present
Catamaran  June 2012 - August 2015
Regence BlueCross BlueShield of Oregon   2006 - 2012
Pocatello School District No. 25   1991 - 2001

Skills
Management, Customer Service, Health Insurance, Medicare, Healthcare, Microsoft Excel, Customer Satisfaction, HIPAA, Customer Escalation..., Teaching, Process Improvement, Team Building, Training, Outlook, Call Centers

Education
Idaho State University   1989 — 1992
Bachelor's Degree, Elementary Education and Teaching

Brigham Young University   1985 — 1987
General Studies

Experience
Hewlett-Packard  August 2015 - Present
USPS Contractor   2011 - August 2015
Wells Fargo  September 2004 - September 2014
Regence BlueCross BlueShield of Oregon   September 2002 - August 2004

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Training, Leadership, Analysis, Team Building, Coaching, Employee Training, Call Centers, Banking, Training Delivery, Process Improvement, Management, Customer Satisfaction, Leadership Development, Credit, Sales, Team Leadership, Performance Management, Workshop Facilitation, Customer Experience, Retail Banking, Change Management, Financial Services

Education
Chemeketa Community College
Associate of Arts and Sciences (AAS)

Experience
Providence Health & Services  February 2015 - Present
Providence Health & Services  June 2011 - February 2015
Providence Health & Services  June 2010 - May 2011
Regence BlueCross BlueShield of Oregon   May 2008 - June 2009
City of Lake Oswego  February 2007 - November 2007
Cascade Computer Maintenance  February 2004 - February 2007
Pamplin Media Group  July 2003 - October 2005
Ultimate Entertainment, Inc.   October 1999 - October 2005
Camas-Washougal Post-Record  March 2001 - March 2002
Portland WinterHawks  September 1999 - April 2000

Skills
Newsletters, Leadership, SharePoint, Internal Communications, Microsoft Office, Epic Systems, EMR, Health Care Reform, Marketing Communications, Management, Marketing, Organizational..., Healthcare, Event Planning, Event Management, Corporate Communications, Leadership Development, Outlook, PowerPoint, Microsoft Excel, Customer Service, Team Building, HIPAA, Coaching, Conflict Resolution, Microsoft Word, Program Development, Public Speaking, Adobe Creative Suite, Editing, Training

Education
Gonzaga University
Master's degree, Organizational Leadership

Portland State University   1997 — 2000
BS, Communications

Experience
Partridge Construction Services   February 2013 - Present
Fall Creek Internal Medicine   June 2015 - Present
Fall Creek Internal Medicine   June 2012 - Present
Regence BlueCross BlueShield of Oregon   June 2004 - May 2006

Skills
Healthcare, Hospitals, Healthcare Management, Outlook, Medical Terminology, HIPAA, EMR, Data Entry, Accounts Receivable, Healthcare Information...

Education
Green River Community College   1993 — 1998
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities

Lindbergh High School   1989 — 1992
High School, Accounting and Business/Management, 12th

Experience
Lam Research  December 2014 - Present
Lam Research  December 2014 - Present
ASC Business Products   August 2014 - December 2014
Lam Research  June 2014 - August 2014
Regence BlueCross BlueShield of Oregon   April 2013 - June 2013
Zumatel   March 2011 - March 2013
Evergreen Aviation and Space Museum  June 2009 - March 2011

Skills
Customer Service, Customer Satisfaction, Clerical Skills, Sales Management, Project Management, Operations Management, Microsoft Office, Office Management, Phone Skills, Phone Etiquette, Communication, Listening to customers, Call Centers, Coaching, Leadership, Microsoft Word, Retail, Outlook, Telephone Skills, Time Management, Event Planning, Inventory Management, Sales, Management, Training, Team Leadership, Team Building, Customer Experience, Data Entry, Strategic Planning, Employee Training

Education
University of Phoenix   2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General

Chemeketa Community College   2004 — 2006
No Degree, Business Administration and Management, General

Experience
U.S. Department of Veterans Affairs   June 2013 - Present
U.S. Department of Veterans Affairs   June 2007 - Present
Department of Veterans Affairs  October 2012 - May 2013
Caremark Specialty Pharmacy  June 2005 - June 2007
Regence BlueCross BlueShield of Oregon   August 2003 - July 2005
University of Nebraska Medical Center  August 2002 - July 2003

Skills
Government, Leadership, Management, Administrative..., Clinical Pharmacy, Clinical Operations, Pharmacy Benefit..., Quality Management, Senior Executive..., Healthcare Management, Strategic Policy..., Performance Management, Personnel Management, Human Resource..., Graduate Recruitment, Strategic Planning, Strategic Communications, Resource Management, Mentoring, Strategic Vision

Education
Office of Personnel Management- US Department of Agriculture   2011 — 2013
Senior Executive Service Candidate Develoment Program (SES CDP), Executive Competencies

American University - Kogod School of Business   2010 — 2012
Key Executive Leadership Program, Business Administration and Management, General

Creighton University School of Medicine   1998 — 2002
Doctor of Pharmacy (Pharm.D.), Pharmacy

The University of Dallas   1989 — 1991
Master of Business Administration (M.B.A.), Business Administration and Management, General

The University of Texas Southwestern Medical Center at Dallas   1981 — 1984
Post Doctoral, Cell/Cellular Biology and Anatomical Sciences

Banaras Hindu University   1971 — 1975
Doctor of Philosophy (Ph.D.), Zoology/Animal Biology

Experience
CBS Corporation  February 2015 - March 2015
Office Team  2012 - 2012
Regence BlueCross BlueShield of Oregon   July 2005 - July 2010

Skills
Typing, Microsoft Office, Proofreading, Writing, Lotus Notes, Desktop Publishing, Office Administration, Shorthand, Sales Process, Market Research, Coordinating Events, Management, Research

Education
CSUN   1983 — 1985
Teaching credential, English Language and Literature, General, 3.75

San Diego State University-California State University   1970 — 1972
Bachelor of Arts (B.A.), Theatre/Theater, 3.5

Experience
Regence BlueCross BlueShield of Oregon   September 2014 - Present
Regence BlueCross BlueShield  August 2012 - September 2014
Molalla Funeral Chapel   October 2007 - June 2008
Regence BlueCross BlueShield  September 2006 - October 2007

Skills
Health Insurance, HIPAA, Claim, Medicare Part D, Call Center, PPO, Lotus Notes, Outlook, Healthcare, Microsoft Excel, Microsoft Office, Health Policy, Medicare, Employee Benefits, Customer Service, Insurance, Call Centers, Health Savings Accounts, Data Entry

Education
Clackamas Community College   1995 — 1997
Medical Assistant, Medicine

Clackamas Community College   1995 — 1997
Associate's Degree, General Studies

Experience
Kroker Amps   July 2015 - Present
Regence BlueCross BlueShield of Oregon   June 2001 - July 2015

Skills
English, Research, Training, Team Building, Teaching, Data Analysis, Program Management, Public Speaking, Process Improvement, Microsoft Office, Customer Service, Negotiation, Simple bookkeeping, Market Analysis, Web Development

Education
Humboldt State University   1981 — 1986
Bachelor of Arts (B.A.), English/Language Arts Teacher Education

College of the Redwoods, Eureka, CA   1977 — 1979

University of California, Berkeley   1970 — 1974

Experience
KPS Health Plans  December 2012 - March 2013
Group Health Cooperative  April 2012 - December 2012
Apria Healthcare  September 2011 - April 2012
Regence BlueCross BlueShield of Oregon   July 2006 - November 2009
KPS Health Plans  April 2003 - July 2008

Skills
Health Insurance, Medical Coding, Appointment Scheduling, Flexible Spending..., Medical claims..., Dental Claims processing, Medicare Insurance..., Heavy Data Entry, Spreadsheets, HIPAA, Medical Billing, Medical Terminology, Data Entry, Medical Records, ICD-9, HMO, 10 Key, CPT, PPO, Claim, Telephone Skills, Healthcare Industry, Phone Etiquette, Filing, Multi-line Phone, Lotus Notes, Medisoft, Outlook, Clerical Skills, Office Equipment, Customer Service, HCPCS, Claims Resolution, Claims Handling, Claim Investigation, Medicare/Medicaid..., Health Savings Accounts, Accurate Data Entry, Receptionist Duties, Medicare, Order Processing, Employee Training, Medicare supplement..., Group enrollment and..., Mailroom sort batch..., Benefit Fairs, Insurance, Employee Benefits, Medicaid, Fax

Education
Eton Technical College   2002 — 2003
Diploma

Interface College-Spokane   1993 — 1994
Certificate of Diploma

Experience
Regence BlueCross BlueShield of Oregon   October 2013 - Present
Regence BlueCross BlueShield  October 2009 - October 2013
InfoGroup Northwest  August 2008 - September 2009
Regence BlueCross BlueShield  April 2007 - August 2008
Collins Consulting  April 2006 - April 2007
Regence BlueCross BlueShield  July 2004 - August 2005
Aim Healthcare Services  September 2003 - July 2004
Regence BlueCross BlueShield  January 1997 - June 2003

Skills
HIPAA, Process Improvement, Healthcare Information..., Visio, SDLC, Requirements Gathering, Medicare, Business Analysis, Health Insurance, Managed Care, Healthcare Consulting, Management, Healthcare, Business Requirements, Requirements Analysis, SharePoint, Leadership, Software Documentation, User Acceptance Testing, EDI, Business Intelligence, Agile Methodologies, Consulting, Systems Analysis, Business Process..., Business Process, Integration, Insurance, Databases, Microsoft Project, Analysis, Utilization Management..., Utilization Management, Medicaid, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Organization, PowerPoint, Research, User Experience, User Interface Design, Windows, FrontPage, Healthcare Management, Software Implementation, Access, Quality Assurance, Vendor Management

Education
Lewis-Clark State College   2001 — 2002
Introduction and Overview of Project Management

Professional Career Development Institute   1996 — 1997
CMA, Certified Medical and Dental Assistant

Lewis-Clark State College   1992 — 1994
General Studies

Experience
Alberto J Ambard, DDS   October 2010 - December 2010
Regence BlueCross BlueShield of Oregon   June 1991 - July 2009
American Data Services  June 1983 - October 1990
Associated Computer Service, inc.   June 1977 - 1985

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Editing, Advertising

Education
Everest College-Portland   2011 — 2011
Certificate, Medical Billing and Coding

Portland Community College   1976 — 1977
Computer Operations

Washington High School   1971 — 1975
diploma, general

Experience
RootMetrics  November 2014 - Present
RootMetrics  April 2014 - October 2014
Pariveda Solutions  July 2011 - March 2014
Brigham Young University  September 2010 - July 2011
Hewitt Associates  June 2009 - August 2009
Regence BlueCross BlueShield of Oregon   May 2008 - August 2008

Skills
R, Data Analysis, Statistics, SQL, Predictive Analytics, SAS, Data Mining, Statistical Modeling, Analytics, Statistical Computing, Research, SQL Server 2008, CSS, JavaScript, C#, HTML, Analysis, Mathematical Modeling, Business Intelligence, Business Analysis, Data Warehousing, .NET

Education
Brigham Young University   2009 — 2011
Master of Science, Statistics

Brigham Young University   2005 — 2009
Bachelor of Science, Statistical Science

Experience
Regence Blue Cross Blue Shield of Oregon  December 2005 - Present
Regence BlueCross BlueShield of Oregon   December 2005 - Present

Skills
Microsoft Word, Management, Outlook, Microsoft Office, Research, Leadership, Windows, English, Microsoft Excel, Photoshop, Customer Service, PowerPoint, Teaching, Sales

Education
George Fox University   2008 — 2010
Bachelor's degree - Social and Behavioral Science, Social and Behavioral Science

Experience
Greenbrier Rail Services  July 2013 - July 2014
Tidewater Barge   January 2013 - July 2013
Regence BlueCross BlueShield of Oregon   June 2012 - December 2012
UTi Worldwide  July 2011 - May 2012
Nautilus  2007 - 2010
TRM Corporation  2005 - 2007
Intel Corporation  March 2004 - October 2005
Intel Corporation  March 2002 - March 2004

Skills
General Ledger, Sarbanes-Oxley Act, Financial Reporting, Process Improvement, Budgets, GAAP, Forecasting, Managerial Finance, Accruals, Accounting, Financial Analysis, Account Reconciliation, SEC filings, Variance Analysis, Analysis, Accounts Payable, Auditing, ERP, Finance, Journal Entries, Financial Statements, JD Edwards

Education
Portland State University   1999 — 2003
Post-bac

Boise State University
BBA

Experience
Phoenix-Bright Holdings   January 2009 - Present
Regence BlueCross BlueShield of Oregon   May 2007 - December 2008
Clackamas County  October 2005 - May 2007
Harcourt Trade Publishers  January 2002 - February 2004
Harcourt Trade Publishers  January 2000 - December 2001
Harcourt Trade Publishers  October 1998 - December 1999
Harcourt Trade Publishers  October 1996 - September 1998
Harcourt Trade Publishers  1995 - 1996
Harcourt Trade Publishers  February 1994 - January 1995
Harcourt Brace Jovanovich College Publishers   1991 - 1993

Skills
Process Improvement, Visio, Project Management, Business Analysis, Vendor Management, SDLC, Strategic Planning, Change Management, Access, Data Analysis, Management, Team Building, Analysis, Business Process, Strategy, Operations Management, Training, Software Documentation, Business Process..., Program Management

Education
University of Phoenix   2001 — 2003
BS, Information Technology

Grossmont College   1988 — 2000
n/a, Creative Writing

San Diego State University-California State University   1987 — 1988
n/a, English

North Monterey County High School   1983 — 1987
HS, General

Experience
Kaiser Permanente  November 2014 - Present
Kaiser Permanente  July 2012 - November 2014
Astoria-Pacific, Inc.   September 2010 - December 2011
Regence BlueCross BlueShield of Oregon   January 2008 - September 2010
Shriners Hospitals for Children - Portland  October 1999 - January 2008

Skills
Training, Applicant Tracking..., Benefits Administration, Employee Relations, FMLA, HR Policies, Human Resources, Onboarding, Organizational..., Performance Management, Talent Acquisition, Coaching, Healthcare Management, Strategic Planning

Education
Eastern Oregon University   2007 — 2010
Bachelor's, Business Administration

Mt Hood Community College   2005 — 2007
Associate of Science (AS), Business, Management, Marketing, and Related Support Services

Experience
Oregon's Health CO-OP  May 2015 - Present
Regence BlueCross BlueShield of Oregon   2009 - 2014
Regence BlueCross BlueShield of Oregon   2005 - 2009
Regence BlueCross BlueShield of Oregon   2005 - 2006
North Pacific Lumber  2000 - 2005

Skills
Customer Service, Health Insurance, Underwriting, Insurance, Employee Benefits, Healthcare, Account Management, Health Savings Accounts, Brokers, Team Building, Sales, Sales Strategy, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Project Management, Data Analysis, Marketing Strategy, Analysis, Negotiation, Benefits Administration, Competitive Analysis

Education
Clackamas Community College
Business Transfer Degree - In Progress

Experience
Rita Catapano Consulting   February 2007 - Present
Regence BlueCross BlueShield of Oregon   2000 - 2006
Kaiser Permanente Northwest  1993 - 2000
Kaiser Permanente  1997 - 1998
PacifiCare of Oregon  1991 - 1993
PacifiCare of Oregon  1991 - 1993
Office of Health Policy   1990 - 1991
Managed HealthCare Northwest   1989 - 1991

Education
Antioch College   1965 — 1970
B.A., Political Science

Portland State University
M.P.A., Public Administration

Experience
The Partners Group  July 2014 - Present
LifeMap  June 2012 - June 2014
LifeMap  July 2009 - June 2012
Regence BlueCross BlueShield of Oregon   September 2006 - July 2009
TOC Management Services  February 2004 - September 2006
Standard Insurance Company  February 2002 - February 2004

Skills
Strategic Planning, Business Strategy, Population Health, Executive Benefit..., Internal Communications, Employee Benefits, Health Savings Accounts, Health Insurance, Sales, Life Insurance, Sales Management, Sales Operations, Management, Brokers, Account Management, Disability Insurance, Disability Benefits, Marketing Strategy, Business Planning, Claim, Microsoft Word, Cross-functional Team...

Education
Babson College - Franklin W. Olin Graduate School of Business   2008 — 2010
MBA

University of Denver   1996 — 1998
BS

Bates College   1994 — 1995

Cheverus High School   1991 — 1994

Experience
Kaiser Permanente  October 2014 - Present
Moda Health  October 2005 - October 2014
Mercer Human Resource Consultants   January 2001 - September 2005
Regence BlueCross BlueShield of Oregon   September 1999 - January 2001

Skills
Actuarial Science, Health Insurance, Analytics

Education
Harvey Mudd College   1991 — 1995
BS, Physics

Experience
TriZetto Corporation  February 2004 - Present
Regence BlueCross BlueShield of Oregon   March 1983 - February 2004

Skills
Business Analysis, Requirements Gathering, Business Process..., Requirements Analysis, Visio, SDLC, EDI, Process Improvement, Healthcare Information..., Vendor Management, PMO, PMP, Software Project..., Business Requirements, Project Portfolio..., Business Process, IT Strategy, Resource Management, Business Intelligence, Integration

Education
City University of Seattle   2008 — 2012
Master of Science in Project Management, Project Management

Concordia University-Portland   2001 — 2002
MBA

Experience
Regence BlueCross BlueShield of Oregon   July 2015 - Present
Farmington Square  November 2014 - July 2015
Alere, Inc.   October 2013 - November 2014
Regence BlueCross BlueShield  November 2012 - October 2013
Blue Cross Blue Shield of Florida  August 2010 - October 2012
Blue Cross and Blue Shield of Florida  2002 - August 2010
BCBSFL  February 1996 - August 2002

Skills
Provider Contracting, Provider Relations, Network Development, HMO, Utilization Management, Contract Negotiation, Healthcare, Case Management Services, Health Policy, PPO, Medicare, Healthcare Industry, Physicians, Clinical Research, Hospitals, HIPAA, Health Insurance, Healthcare Management, Managed Care, Medicaid, Strategic Planning, Process Improvement

Education
Nova Southeastern University   1988 — 1990
MS, Health Administration

Florida Atlantic University   1984 — 1988
BA, Health Administration

Long Island College School of Nursing
Registered Nurse, Nursing

Experience
Regence BlueCross BlueShield of Oregon   July 2014 - Present
Kaiser Permanente  July 2012 - June 2013
Kaiser Permanente  December 2009 - July 2012
The Regence Group  January 2005 - December 2009

Skills
Health Insurance, Medicare, Managed Care, Healthcare, Product Management, Insurance, Product Development, Product Marketing, Employee Benefits, Process Improvement, Strategy, Training, Management, Policy, Marketing Communications, Healthcare Information..., Program Management, Team Building, Cross-functional Team..., Organizational...

Education
George Fox University   2000 — 2002
MBA, Project Management

Willamette University   1988 — 1992
BA, Communications

Experience
Regence BlueCross BlueShield of Oregon  

Skills
Insurance, Leadership, Process Improvement, Team Building, Business Analysis, Training, Health Insurance, Analysis, Account Management, Healthcare

Education
Marylhurst University   2002 — 2009
Bachelor of Arts (B.A.), Communication Studies

Experience
Regence BlueCross BlueShield of Oregon   May 2013 - Present
WellCare  July 2011 - April 2013
United Healthcare  November 2010 - July 2011
WellCare  August 2007 - November 2010
HCA  April 2006 - August 2007
Compass Group North America  September 2004 - March 2006

Skills
Product Management, Medicare, Medicare Part D, Cross-functional Team..., Cross Selling, Direct Mail, Marketing Communications, Lead Generation, Customer Retention, Product Development, Project Execution

Education
University of Tampa - John H. Sykes College of Business   2007 — 2009
MBA, Management, Marketing, Finance

Central Washington University   2002 — 2004
BS, Business Administration

Experience
Regence BlueCross BlueShield of Oregon   September 2013 - Present
Fibrex Corp.   June 2011 - Present
Telmate  July 2009 - June 2011
US Marine/Bayliner   September 1987 - December 2008

Skills
Microsoft Word, Microsoft Excel, Customer Service, Quality Assurance, 5S, Lean Manufacturing, Conflict Resolution, Safety, Ethics, Management, Highly detail oriented, Corporate Communications, Communication Skills, Manufacturing, Training, Troubleshooting, Time Study, Cost of Quality, ITP

Education
ITT Technical Institute-Seattle   1980 — 1981
Computer Programming, Specific Applications

Sedro Woolley High School   1976 — 1980
High school Diploma

Experience
Columbia Bank  December 2007 - April 2013
Regence BlueCross BlueShield of Oregon   January 2000 - June 2007
Puget Sound Bank  1975 - 1993

Skills
CISSP, Disaster Recovery, Information Security, Security, Computer Security, Security Management, Enterprise Risk..., Cyber-security, Financial Risk, Business Continuity, Crisis Management, Active Directory, GLBA, Network Security, FFIEC, Employee Training, A+, Vendor Management, Retail Banking, Business Analysis, CCNA, Business Continuity..., SOX Compliancy, RACF, ACF2, HIPAA, Incident Management, Safety, PowerPoint, Integration, Firewalls, Risk Assessment, Program Management, Leadership, Networking

Education
Central Washington University   1973 — 1974

Experience
Tektronix  July 2015 - Present
Regence BlueCross BlueShield of Oregon   March 2012 - May 2014
Kaiser Permanente  May 2006 - January 2011
City of Beaverton  March 2004 - May 2006
Trillium Family Services  2000 - 2001
Trillium Family Services  2000 - 2001
Trillium Family Services  2000 - 2001
Trillium Family Services  2000 - 2001

Education
Marylhurst University   2009 — 2011
MBA, Non-profit Management, 3.6

Portland State University   1985 — 2000
Bachelor of Science, Speech Communication

Experience
Regence BlueCross BlueShield of Oregon   May 1986 - March 2013

Education
Concorde Career College-Portland   2014 — 2015
Diploma, Medical Office Management/Administration, 4.0

Lewis and Clark College   1976 — 1981
Bachelor of Applied Science (B.A.Sc.), Communication, General

Experience
Regence BlueCross BlueShield of Oregon   May 2015 - Present
Regence BlueCross BlueShield of Oregon   February 2014 - April 2015
Regence BlueCross BlueShield of Oregon   March 2011 - January 2014
Regence BlueCross BlueShield of Oregon   March 2010 - March 2011
Fred Meyer  June 2008 - March 2010

Skills
Health Insurance, Insurance, Managed Care, Medicare, Employee Benefits, Life Insurance, Underwriting, Claim, Disease Management, Customer Service, Sales, Dentistry, Healthcare, Account Management, Medicaid, HIPAA, Healthcare Industry, Workers Compensation, Commercial Insurance, Health Savings Accounts, Medical Billing, Long-term Care, Brokers, Claims Management, COBRA, Benefits Administration

Education
Rutgers University-New Brunswick   2014 — 2014
Labor Studies Certificate, Advanced Labor Studies Program

California State University-Sacramento   2005 — 2007
114 of 120 Credits toward Bachelor of Arts (B.A.), Immigration History

Experience
Regence BlueCross BlueShield of Oregon   May 1997 - Present
Regence BlueCross BlueShield of Oregon   May 1997 - Present
Red Deer College  January 1994 - May 1997
Lethbridge College  January 1981 - December 1989

Skills
Microsoft Excel, SharePoint, PowerPoint, Microsoft Office, Organizational..., Staffing Services, Management, Customer Service, Microsoft Word

Education
Brigham Young University - Idaho   1979 — 1980
General, Political Science and Government

Lethbridge Collegiate Institute   1976 — 1979
High School, 12

Experience
The Standard  March 2012 - Present
Regence BlueCross BlueShield of Oregon   2010 - 2012
Regence BlueCross BlueShield of Oregon   2006 - 2010
PDC  2003 - 2006
Lockheed Martin  1995 - 2001

Skills
Customer Service, Process Improvement, Insurance, Employee Benefits, Business Analysis, Six Sigma Black Belt, Business Process..., Project Management, Program Management, Master Production..., Manufacturing..., Manufacturing..., ERP systems, Enterprise Portfolio..., Project Planning, Program Planning, Access, Microsoft Office, Visio, MS Project, French, Six Sigma, ERP, Master Scheduling, Plannning, Vendor Management, Business Process..., SharePoint, Software Documentation, Requirements Analysis, SDLC, Business Process, Requirements Gathering

Education
University of Portsmouth
Bachelor of Science (BS), Engineering, Passed two years with high pass mark

Winchester College
Higher National Diploma, English History and Literature, HND

Experience
Office & Technical Services   November 2006 - Present
Regence BlueCross BlueShield of Oregon   March 1999 - November 2006
Boeing  September 1993 - March 1999
Puget Sound Energy  September 1973 - May 1991

Skills
Java, SQL, Software Development, JavaScript, HTML, C++, Microsoft SQL Server, C#, XML, Agile Methodologies, Project Management, Linux, C, MySQL, Microsoft Office, Business Analysis, CSS, Cloud Computing, .NET, PHP

Education
Clover Park Technical College
Computer Programming & Computer Operations

Experience
Millennium Pharmacy Systems  May 2011 - Present
Regence BlueCross BlueShield of Oregon   October 2000 - August 2005

Skills
HIPAA

Education
Lincoln Technical Institute-Allentown   2009 — 2010
Pharamcy Technician, Pharmacy Technician/Assistant

Northampton Area Senior High School   1984 — 1988

Northampton Community College

Experience
Reliant Behavioral Health  March 2013 - Present
Reliant Behavioral Health  October 2003 - February 2013
Reliant Behavioral Health  March 2003 - October 2003
Regence BlueCross BlueShield of Oregon   June 2001 - March 2003

Skills
Customer Service, Team Leadership, Call Centers, EAP, Mental Health, Employee Training, Team-oriented, Task Management, Claims Handling, Microsoft Office, Organized Multi-tasker, Lync, Second Life, Employee Benefits, Health Insurance, Healthcare, Account Management, Leadership Development, Training, Coaching, Employee Relations, Recruiting, Leadership, Team Building, Salesforce.com, Case Managment, Performance Management, Management, Outlook, Utilization Management, Behavioral Health, Medicare, Process Improvement, Provider Relations, NetSuite, Strategic Planning, Payroll, Crisis Intervention, Case Management

Education
Clackamas Community College
Certified Teacher's Aide, Elementary Education and Teaching

Rex Putnam High School

Experience
Regence BlueCross BlueShield of Oregon   Sales Performance ManagerNorthwest Airlines1996 - 2006

Skills
Management, Insurance, Team Leadership, Software Documentation, Business Analysis, Medicare, Access, Process Improvement, Call Centers, Workforce Management, Underwriting, HIPAA, Customer Experience, Managed Care, Vendor Management, Troubleshooting, Team Building, Microsoft Excel, Customer Satisfaction, Cross-functional Team..., Health Insurance, Analysis, Claim, Data Entry, Customer Service, PeopleSoft, Microsoft Office, Customer Retention, Project Management, Coaching, Employee Benefits, Performance Management, Leadership, Data Analysis, Telephone Skills, Benefits Administration, Change Management, Outlook, Training, Account Management, Lotus Notes, SharePoint, Business Process..., Visio, Quality Assurance

Education
Central Washington University   1982 — 1987
Bachelor’s Degree, Accounting and Business/Management

Experience
Scholastic  May 2012 - Present
Regence BlueCross BlueShield of Oregon   September 2011 - March 2012
Dallas Baptist University  August 2007 - September 2009

Skills
Agile & Waterfall..., Quality Center, ClearQuest, Web Services, SoapUI, Manual Testing, Toad, Hudson, WinSCP, Radar, Spec Builder, XML Spy, Transition Management, Rally, Test Planning, Test Cases, Mobile Devices, Agile Methodologies, SDLC, HP Quality Center, XML

Education
Dallas Baptist University
Master of Business Administration (MBA), International Business

Amity University Delhi
BSC (Hons), Biotechnology

Bhanu Bhakta Memorial High School

Experience
Regence BlueCross BlueShield of Oregon   October 2006 - Present
Zeninfotech   March 2003 - June 2006

Skills
Test Planning, Software Quality..., User Acceptance Testing, SDLC, Test Automation, Test Cases, Regression Testing, Agile Methodologies, Quality Center, Quality Assurance, Testing, Waterfall, System Testing, Requirements Analysis, Scrum, Test Management, QTP, Defect Tracking, Visio, Manual Testing

Education
Karnatak University   1998 — 2000
Master's degree, Psychology

SJMVS   1996 — 1998
Bachelor's degree, Psychology

Experience
Regence BlueCross BlueShield of Oregon   membership administatorRegence BlueCross BlueShield of OregonNovember 2006 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, SharePoint, Ten Key, Typing, Reports, Communication, People Skills

Education
George Fox University   1992 — 1993
General Studies

Phoenix High School
Diploma, General Studies, 3.5