Experience
United Health Care  February 2015 - Present
United Healthcare  May 2006 - March 2015
Sears Home Services   January 2003 - May 2006
Sears Home Services   March 2002 - January 2003
Citibank (Banamex USA)   August 1998 - March 2002

Skills
Six Sigma (Yellow Belt..., Change Management..., Crisis Management..., Customer Service, Call Center, Customer Satisfaction, Sales, Account Management, Team Building, Team Leadership, Process Improvement, Customer Experience, Customer Retention, Sales Management, Microsoft Excel, Microsoft Office, Outlook, Management, Business Analysis, Call Centers

Education
Northwest Vista College   2010 — 2015
Bachelor of Business Administration (B.B.A.)

Experience
Robert Schram Services, Inc.   October 2013 - Present
Abel Excavating, INC.   May 2012 - Present
Homemaker  April 2013 - September 2013
Home  October 1993 - May 2012
Sears Home Services   June 1985 - July 1993

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Process Scheduler, Construction, Project Planning, Office Management, English, Budgets, Project Management, Teamwork, Coordination, Office Administration

Education
Pasco-Hernando Community College

Experience
EverBank  August 2014 - Present
Nemours  August 2006 - August 2014
Sears Home Services   January 2003 - August 2006
Bank of America  October 1995 - 2001
American Express  January 1989 - October 1995

Skills
HR Managment and..., Employee Relations, Employee Engagement, Employee Training, Leadership Development, Executive Coaching, Staffing and Workforce..., Recruiting, Employment Law, EEo and Affirmative..., Policy Development, Performance Management, Continuous Improvement, Culture Change, Organizational...

Education
Spelman College   1980 — 1984
Bachelor of Arts (B.A.), Economics

Experience
Sears Home Services   June 2015 - Present
Grands Entertainment   April 2014 - Present
Cross St. Entertainment LLC   January 2014 - Present
Mathew Hall Lumber  December 2014 - May 2015
Opportunity Matters Inc  March 2010 - May 2015
St. Cloud Technical College  June 2013 - August 2014
Music In Motion Disc Jockeys  March 2008 - January 2014
Mathew Hall Lumber  April 2012 - June 2013

Skills
Public Speaking, Event Planning, Social Media, Customer Service, Microsoft Excel, Research, Public Relations, Leadership, Student Affairs, Community Outreach, Project Management, PowerPoint, Microsoft Word, Teamwork, AutoCAD, Event Management, Microsoft Office, Team Building, Sales, Leadership Development, Higher Education, Time Management, Marketing, Entertainment, Strategic Planning

Education
St. Cloud State University   2013 — 2016
Bachelor of Arts (BA), Urban and Regional Planning

St Cloud Technical and Community College   2012 — 2014
Associate of Arts (A.A.), Architectural Drafting and Architectural CAD/CADD

St Cloud Technical and Community College   2010 — 2013
Associate of Arts and Sciences (A.A.S.), Architecture Construction Technology

Experience
Sears Home Services   July 2013 - Present
Walmart  January 2006 - Present
JRG Termite and Pest Control   May 2011 - December 2012
Semcor Equipment   April 2005 - December 2009
Baker Tanks   February 2004 - November 2004
Fastenal  June 1999 - January 2004
CVS  July 1995 - June 1999

Skills
·Theories of the..., ·Market Based Planning, ·Communications and..., ·Specialized sales..., ·Proficient in..., Licensed Pest Control..., Sales Workshops, Project Planning, Sales, Retail, Purchasing, Implementing Change, Management, Customer Service, Team Building, Inventory Management, Leadership, Strategic Planning, Marketing, Merchandising, Budgets, Negotiation, Sales Management, Pricing, New Business Development, Process Scheduler, Procurement, Program Management, Customer Satisfaction, Forecasting, Sales Operations, Contract Management, Team Leadership, Account Management, Profit, Training, Logistics, Income Statement, Operations Management, Cold Calling, Inventory Control, Networking, Loss Prevention, Direct Sales, Interviews, P&L

Education
Quinnipiac University   1989 — 1993
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Governor Livingston HS

Experience
Sears Home Services   July 2015 - Present
Topia Technology  October 2008 - July 2015
Nordevin Group LLC   October 2005 - April 2008
InfoHarvest Inc.   July 2004 - April 2005

Skills
Networking, Software Documentation, VMware, Microsoft Exchange, Tomcat, IIS, Cloud Computing, Agile Methodologies, Linux, Unix, Network Security, Troubleshooting, DNS, Amazon Web Services..., Team Management, Gigaspaces, Grid Computing, Operational Support, Operational Analysis, Technical Documentation, Scalability, Scalability Testing, QA Engineering, Project Management, Document Management, Cisco Routers, Active Directory, LDAP, Vyatta, Zimbra, Apache, SQL, Database Administration, NFS, XMPP, VLAN, Load Balancing, TCP/IP, Routing, Mantis, dotProject, SAP, Bind, SAN, NAS, Management, Agile Application..., Agile Project Management, Agile Testing, GFI

Education
University of Phoenix   2010 — 2012
Information Technology

University of Washington   2008 — 2010
Computer Engineering

Pierce College at Fort Steilacoom   2005 — 2008
Electrical and Electronics Engineering

Experience
CAHEC  September 2014 - Present
Landura Management Associates  November 2008 - September 2014
Sears Home Services   August 2004 - October 2008
ONLINE Information Services  July 2003 - September 2003
Regional Acceptance Corp  September 2001 - June 2003
Family Dollar  July 1997 - May 2001

Skills
Sales, Public Relations, LIHTC, Apartments, Contract Negotiation, Due Diligence, Section 8, Strategic Planning, Fair Housing, Negotiation, Income Statement, Staff Development, Customer Service, Accounting, Team Leadership, Real Estate Development, Asset Management, Brokerage, Disposition, P&L, Property Management, Real Estate, Affordable Housing, Budgets, Management, Leases, HUD, Leadership, Investment Properties

Education
Farmville Central High School

Pitt Community College
Associate's degree, Accounting

Experience
Sears Home Services   March 2012 - Present
Seabridge Consulting   June 2009 - Present
Irvine Company  June 2010 - November 2011
Best Kitchen and Bath   January 2006 - March 2009
San Jose Mercury News  January 2000 - January 2007
Brown Shoe Company  July 2002 - September 2003

Skills
Sales Management, International Business, Bilingual, Product Management, Negotiation, Team Management, Team Building, Customer Relations, Social Media, Facebook, Coaching, Microsoft Office, Start-ups, Windows, Mac OS X, Account Management, New Business Development, Advertising, Promotions, Online Marketing, Social Media Marketing, Contract Negotiation, Event Planning, Excel, Outlook, PowerPoint, Word, Problem Solving

Education
San Joaquin Delta College   1992 — 1995
International Business

Experience
The Resource Group  July 2014 - Present
Cape Girardeau Public School District, MO #63   July 2013 - December 2013
McDonald's Corporation  June 2009 - June 2013
Sears Home Services   November 2012 - May 2013
Show-Me Lanes Bowling   November 2007 - May 2008

Education
Southeast Missouri State University - Harrison College of Business   2010 — 2013
Bachelor of Science (B.S.), Business Administration with Emphasis in Human Resources, 3.9/4.0

Experience
Master Trade Services, Inc.   July 2008 - Present
Sears Home Services   January 1988 - July 2008

Skills
HVAC Controls, Air Conditioning, HVAC, Team Building, Customer Satisfaction, Plumbing, Troubleshooting, Operations Management, Preventive Maintenance, Facilities Management

Education
St Cloud Technical and Community College   1982 — 1983
Major Appliance, Heating, Refrigeration, 4.0

Experience
Novant Health  May 2014 - Present
Sears Home Services   July 2004 - October 2012

Skills
Writes clearly and..., Speaks effectively, Listens attentively, Negotiates/resolves..., Provides well-thought..., Works well with others, Supportive, Motivated others, Delegates effectively, Accepts responsibility, Forecasts/predicts, Creative ideas, Identifies problems, Solves problems, Analyzes issues, Develop strategies, Punctual, Meets deadlines, Sets/achieves goals, Multi-tasks, Provides training, Coaches associates, Manages conflict, Directs others, Implements decisions, Enforces policies, Delegates responsibility, Accountability, Creativity, Meet Deadlines, Multi Tasking, Supervising, Organizational Structure, Integrity

Education
Winterstien   2007 — 2008
Certificate, Medical/Clinical Assistant

Sierra College   2004 — 2007
General Education

Experience
S.O.S Simplified Organizing Services   June 2012 - Present
Sears Home Services   November 2008 - January 2012
Sheila's Window Toppers and More Ltd.   2012 - 2012

Skills
Shutters, Interior Design, Draperies, Home Staging, Blinds, Furniture, Merchandising, Space Planning, Window Treatments, Furnishings, Residential Homes, Window, Window Coverings, Retail, Customer Service, Rendering

Education
Southern Alberta Institute of Technology

Experience
Keller Williams Winter Park  July 2015 - Present
Coldwell Banker  May 2013 - July 2015
TravelClick  March 2012 - August 2013
Sears Home Services   December 2010 - January 2012

Skills
First Time Home Buyers, Short Sales, Sellers, REO, Public Speaking, Training Delivery, Phone Sales, Phone Skills, Staff Management, Sales, Referrals, Telemarketing, Luxury, Selling, Real Estate, Training, Telephone Skills, Marketing, Social Networking, Relocation, Foreclosures, Resellers, Customer Service, Single Family Homes, Investment Properties, Buyer Representation, Contract Negotiation, Management, Team Building, Negotiation, Microsoft Office, Strategy, CRM

Education
Seton Hall University   1994 — 1998
BSB, Sports Management

Experience
St. Therese of Lisieux Catholic Church  July 1995 - Present
Sears Home Services   April 1969 - April 1993

Education
Sacred Heart Major Seminary   1985 — 1998
Associate's degree, Lay Ministry

St. Augustine Detroit Michigan

Experience
HD Supply  September 2012 - Present
Darden Restaurants, Bahama Breeze   May 1997 - January 2014
Sears Home Services   May 2010 - September 2012
Bar Fly   2010 - 2011
Olive Garden, Darden Restaurants  May 2008 - August 2008
Rollins College - Crummer Graduate School of Business  2006 - 2008
Seasons 52  2004 - 2005

Skills
Project Management, P&L Financial Management, Risk Management, Leadership Development, Marketing Communications, Marketing Management, Focus Groups, Employee Relations, E-Learning, Instructional Design, Training Facilitation, Professional Mentoring, Website Development, Team Building, Event Management, Blog Marketing, Corporate Communications, Retention Management, Human Resources, Lead Generation, Professional Network, Advertising Research, Advertising Campaigns, Consumer Insight, SEO, Product Development, Team Leadership, Sales, Customer Service, Restaurant Management, Marketing, Coaching, Call Centers, P&L Management, Organizational..., Campaigns, Management

Education
Rollins College - Crummer Graduate School of Business   2006 — 2009
MBA, Marketing, Management, Intl. Business

University of Central Florida   1994 — 1998
Bachelor, Biology, Chemistry

Oviedo High School   1988 — 1991
usa

Northwest Christian

Seminole State College of Florida
Associates of Arts, Biology, General

Experience
The Health Institute   March 2015 - Present
S1 Training and Conditioning   April 2009 - Present
Sears Home Services   February 2012 - June 2014
Arvato Digital Services  September 2009 - February 2010
VMC  October 2007 - January 2009
Rogers Communications Inc.  2003 - 2007
Lavalife  1999 - 2001
Telespectrum  1925 - 1926

Skills
Leadership, Management, Event Management, Web Design, Graphic Design, Customer Experience, Call Centers, Workforce Management, Coaching, Entrepreneurship, Team Leadership, Team Building, Project Management, Customer Service, Operations Management, Call Center, Process Improvement, Performance Management, Business Process..., Time Management, Social Media Marketing, Training, Quality Assurance, Vendor Management, Telecommunications, Event Planning

Education
Seneca College of Applied Arts and Technology

Experience
Lowe's Companies, Inc.   August 2014 - Present
Sears Home Services   September 2011 - August 2014
Lowe's  March 2011 - September 2011
BancorpSouth  September 2002 - November 2010
AmSouth Bank  August 2000 - September 2002

Skills
Customer Service, Sales Management, Team Building, Sales, Inventory Management, Team Leadership, Financial Analysis, Strategic Planning, Microsoft Excel, Microsoft Office, Customer Satisfaction, Process Improvement, Marketing, Microsoft Word, Marketing Strategy, Outlook, Coaching, Employee Relations, Insurance, Troubleshooting, Selling, Retail, Credit, Leadership, Management, Training, Negotiation, Contract Negotiation, Direct Sales, Business Analysis, Leadership Development, Cold Calling, Social Media, Social Networking, Banking, Hiring, Sales Presentations, Account Management, Budgets, New Business Development

Education
Mississippi State University   1995 — 1999
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Experience
Champion Windows and Home Exteriors   June 2015 - Present
Sears Home Services   August 2013 - Present
American Exteriors LLC  November 2012 - July 2013
WorldPay  July 2011 - November 2012
Misenko & Associates, LLC   July 1982 - 2011
United Guaranty Corporation  2005 - 2008
NorthStar Capital Markets Services  2002 - 2005
HEMAR Insurance Corporation of America (Sallie Mae)   1989 - 2001
University of Minnesota  1982 - 1988
University of North Dakota  1979 - 1982

Skills
Team Building, Account Management, Process Improvement, Strategic Planning, Marketing, Negotiation, Loans, Operations Management, New Business Development, Sales Management, Training, Strategy, Leadership, Banking, CRM, Management, Sales, Sales Process, Coaching, Mergers & Acquisitions, Business Development, Marketing Strategy, Recruiting, Portfolio Management, Start-ups, Customer Service, Selling, Time Management

Education
North Dakota State University   1971 — 1972
Masters, Student Personnel Adm / Counseling

University of Wisconsin-Eau Claire   1966 — 1971
B.S., Sociology / Psychology

Experience
VHA Home HealthCare  October 2015 - Present
VHA Home HealthCare  October 2015 - Present
Blinds To Go  March 2015 - Present
Pacific High Tech Ltd   September 2014 - December 2014
Sears Home Services   November 2008 - August 2014
Webcom Inc  December 2007 - November 2008
Continental Ink   February 2006 - December 2007
Sun Chemical  January 1997 - February 2006
St. Joseph Communications  January 1992 - January 1997

Skills
Selling, Sales Presentations, Sales Process, Retail, New Business Development, Customer Service, Profit, Negotiation, Coaching, Qualifying Prospects, Lead Generation, Business Development, Strategic Planning, Outside Sales, Leadership, Direct Sales, Sales, Interior Design, Account Management, CRM, Solution Selling, B2B, Cold Calling, Sales Operations, Salesforce.com, Team Leadership, Inventory Management, Residential Homes, Contract Negotiation, Purchasing, Marketing, Merchandising, Key Account Management, Entrepreneurship, Product Development, Time Management, Customer Retention, Pricing, Sales Management, Forecasting, Customer Satisfaction

Education
Peoples College, Nottingham, England.
OND Science, Science and Technology

Seneca College of Applied Arts and Technology
Laboratory Technologist, Physical Sciences

Experience
BLUSOURCE  May 2014 - Present
US Navy Reserve  September 2010 - Present
MetroShoe Warehouse  December 2012 - May 2014
Sears Home Services   August 2011 - August 2012

Skills
Sales, Leadership, Inventory Management, Management, Microsoft Excel, Retail, Mentoring, OSHA Certified, Logistics, Stress Management, Training, Emergency Medicine, Customer Service, Merchandising, Product Management

Education
Oklahoma City Community College
Associate's Degree, Business, Management, Marketing, and Related Support Services

Experience
Kohl's Department Stores  May 2007 - July 2013
Sears Home Services   March 2012 - May 2012
Freshens  November 2004 - January 2008

Skills
Time Management, Microsoft Office, Leadership, Retail, Customer Service, Event Planning, Social Media Marketing, PowerPoint, Social Networking, Facebook, Research, People-oriented, People Skills, Vision Science, Organization, Social Media, Flute, Multitasking Skills, Music, Study Skills, Works Well in Groups, Works well individually, Phone Etiquette, Strong work ethic, Adaptability, Flexibility, Computers, Always Punctual, Microsoft Word

Education
Nova Southeastern University   2013 — 2017
Doctor of Optometry, Optometry

Nova Southeastern University   2013 — 2015
Bachelor’s Degree, Vision Science

University of Wisconsin-Oshkosh   2009 — 2013
Bachelor of Science (B.S.), Chemistry

University of Westminster   2009 — 2009
Business

University of Wisconsin-Green Bay   2007 — 2009
Music and General Education

Green Bay West High School   2003 — 2007
High School

Experience
Amazon  June 2014 - Present
Purdue University  May 2013 - May 2014
Purdue University  August 2012 - May 2014
Sears Home Services   May 2013 - July 2013
Infosys Technologies Ltd  August 2009 - March 2012

Skills
Event Management, Project Management, Resource Management, Cross-functional Team..., Root Cause Analysis, Logistics Management, SharePoint, Pspice, Informatica, Visual C++, Assembly Language, Supply Chain Management, Management, Data Analysis, Java, Leadership, Business Analysis, Process Improvement, Microsoft Excel

Education
Purdue University - Krannert School of Management   2012 — 2014
Master of Business Administration (MBA), Operations, Supply Chain Management, Strategy

University of Pune   2005 — 2009
Bachelor of Engineering (B.E.), Computer Engineering, First Class with distinction

Experience
JPMorgan Chase & Co.   July 2013 - Present
Walgreens  July 2009 - July 2013
Northwestern Mutual  August 2011 - June 2013
Monmouth University  September 2010 - May 2011
Sears Home Services   September 2008 - July 2009
Playdrome Bowling   January 2005 - September 2008

Skills
Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Time Management, Teamwork, Insurance, Analysis, Process Improvement, Business Analysis, Risk Management

Education
Monmouth University   2009 — 2013
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Finance

Experience
Sears Home Services   August 2013 - July 2014
AT&T  April 2008 - July 2011
Verizon Communications  March 2000 - April 2008
Bell Atlantic Communications and Construction Services, Inc   July 1997 - March 2000
The George Washington University  January 1990 - July 1997
U.S. Army   November 1986 - November 1989

Skills
Testing, Troubleshooting, Splicing, Project Coordination, Customer Satisfaction, Data Entry, Microsoft Office, Administrative Support, Leadership, Public Speaking, Team Leadership, Training, Telecommunications, Marketing

Education
Michigan State University   1978 — 1982
Bachelor of Arts, Advertising

Wake Technical Community College   2011 — 2012
Telecommunications Essentials

The George Washington University   1990 — 1991
Graduate level Certificate, Information Systems Specialist

Vestaburg High School   1972 — 1976
diploma

Experience
Sears Home Services   May 2015 - Present
Sears Hometown and Outlet Stores, Inc.   December 2014 - May 2015
Sears Holdings Corporation  April 2012 - December 2014
Sears Holdings Corporation  May 2009 - August 2010
Sears Holdings Corporation  October 2007 - May 2009
Sears Holdings Corporation  April 2006 - October 2007
Sears Hometown and Outlet Stores, Inc.   September 2004 - March 2006

Skills
Customer Service, Retail, Advertising, Retail Sales, Operations Management, Sales, Team Management, Teamwork, Time Management, Customer Satisfaction, Store Management, Inventory Control, Leadership, Profit, Team Building, Merchandising, Loss Prevention, Inventory Management

Education
Rutgers University-New Brunswick   2005 — 2009
BA, History, Political Science

Experience
Sears Home Services   July 2015 - Present
Nordstrom  May 2013 - July 2015
Columbia Sportswear  March 2009 - May 2013
Pinnacle Marketing Group  2008 - 2009
Plural Group   2007 - 2008

Skills
Art Direction, User Experience, E-commerce, Web Design, Interaction Design, Graphic Design, User Interface Design, Photography, Mobile Applications, Motion Graphics, Digital Marketing, Creative Direction, Mobile Design, Information Architecture, Videography, Online Video, B2B eCommerce, Digital Photography, Digital Strategy, Brand Development, Email Marketing, CMS, CSS, After Effects, HTML 5, Web Development, Web Analytics, Design Strategy, Creative Strategy, Interactive Marketing, Social Media Marketing, Omniture, OS X, Web Content Management, Online Marketing, Usability Testing, Concept Development, Management, Store Design, Google Analytics, Project Management, Mobile Devices

Education
Oregon State University
BFA, Applied Visual Arts/Graphic Design

Experience
Sears Home Services   May 2014 - July 2014
McBaine Leather   January 2009 - July 2013
San Diego Jewish Academy  August 2008 - June 2012
Madras High School   August 2007 - July 2008

Skills
Digital Marketing, Entrepreneurship, Brand Management, Research, Marketing Strategy, Startup Development, Small Business Online..., Public Speaking, Social Media, Fundraising, Public Relations, Advertising, Marketing, Event Planning, Market Research, Management, Leadership, Microsoft Office

Education
Michigan State University - The Eli Broad Graduate School of Management   2013 — 2015
Master of Business Administration (MBA), Marketing

Southern Oregon University   2006 — 2007
Masters of Arts, Teaching

Whitman College   2001 — 2005
Bachelors of Arts, History

Ashland High School

Experience
Honda Gallery  July 2013 - Present
Honda Gallery  January 2010 - Present
Honda Gallery  January 2010 - Present
Honda Gallery  January 2010 - Present
Honda Gallery  January 2010 - Present
Charlotte Russe  May 2009 - December 2010
Kohl's Department Stores  March 2008 - December 2008
Sears Home Services   March 2006 - November 2008

Skills
Sales, Marketing, Customer Service, Customer Satisfaction, Social Networking, Client Relations Skills, Vehicle Leasing, Automotive, Automobile, Receptionist Duties, Retail, New Business Development, CRM, Vehicles, Automotive Aftermarket, Warranty, Parts, Microsoft Office, Business Development, Retail Sales, Profit, Sales Process, Customer Retention

Education
Northern Essex Community College   2008 — 2010

Andover High school   2004 — 2008

Experience
FirstBank Puerto Rico  December 2014 - Present
Union Mortgage Investment Group Corp.   May 2014 - December 2014
Real Property Specialists   September 2013 - February 2014
On Target Staffing   May 2013 - August 2013
Convergys  July 2012 - May 2013
Sears Home Services   April 2010 - July 2012

Skills
Sales, Economics, Customer Satisfaction, Sales Management, Research, Financial Analysis, Economic Research, Microsoft Office, Social Media Marketing, Team Management, Sales Operations, Phone Etiquette, Corporate Finance, Econometrics, Economic Development, Customer Engagement, Telemarketing, Microsoft Excel, Microsoft Word, Project Management, Direct Sales, Mortgage Lending, Residential Mortgages, Reverse Mortgages, Investment Properties, Investors, FHA financing, VA loans, Refinance, Real Estate

Education
University of Central Florida   2012 — 2014
Bachelor of Arts (B.A.), Economics and Finance

Miami Dade College   2009 — 2011
Associate of Arts (A.A.), Business Administration and Management, General

Experience
Siemens Healthcare  December 2013 - Present
Sears Home Services   May 2010 - November 2013
Sprint  February 2007 - February 2008
Dollar Thrifty Automotive Group  September 2004 - December 2007

Skills
Customer Service, Customer Satisfaction, Sales, Microsoft Excel, Troubleshooting, Microsoft Word, Microsoft Office, PowerPoint, Outlook, SAP, HP Service Manager, Inventory Management, Retail, Inventory Control, Merchandising, Loss Prevention, Store Management, AutoCAD, Gantt, C++, Java, Network Security, Field Service, Healthcare, Genesis

Education
North Carolina Central University   2005 — 2008
Physics

Saint Augustine’s University   2003 — 2005
Engineering Physics

Overbrook High   1999 — 2003
High School, Business Administration and Management, General

Experience
Verizon Wireless  March 2013 - Present
Sears Holdings Corporation  June 2005 - October 2012
Sears Home Services   June 2001 - June 2005
DeVry University - Irving, TX   April 2000 - February 2003
Sears Home Services   March 2000 - June 2001
Wausau Insurance Company  January 1997 - June 1999
Wausau Insurance Company  January 1993 - December 1996
Nationwide Insurance  April 1988 - December 1992
Nationwide Insurance  November 1982 - April 1988

Skills
Strategic HR, Employee Relations, Employee Engagement, Onboarding, Performance Management, Succession Planning, Deferred Compensation, New Hire Orientations, Interviews, Training, Workforce Planning, Recruiting, Personnel Management, Management, Leadership, Human Resources, Payroll, Labor Relations, HRIS, Talent Management, Benefits Administration, Organizational..., Talent Acquisition, Leadership Development, Employee Training, Program Management, Organizational Design, Coaching, PeopleSoft, College Recruiting, Conflict Resolution, Employee Benefits, Applicant Tracking..., HR Policies, Time Management, HR Consulting, Organizational..., Taleo, Employment Law, Policy, Union Avoidance, Career Development, Hiring, FMLA, Temporary Placement, Legal Compliance, Employer Branding, Performance Appraisal, Strategy, SPHR

Education
The University of Dallas   1995 — 1997
Master of Business Administration (MBA), Telecommunications Management

Our Lady of the Lake University   1993 — 1995
Master of Science, Psychology

Our Lady of the Lake University   1988 — 1992
BA, Human Resources and Organizational Development

Experience
Wells Fargo  October 2013 - Present
Sears Home Services   March 2011 - April 2012

Skills
Customer Service, Management, Customer Satisfaction, Team Building, Microsoft Office, Leadership, Sales Management, Training, Coaching, Team Leadership, Sales, Operations Management, Account Management, Retail, Retail Banking, Credit, Financial Services

Education
Miami Lakes Educational Center   2009 — 2010
Vocational Certification in HVAC, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician

Miami Lakes Educational Center   2008 — 2009
Vocational Education, HVAC

Experience
H&R Block  December 2014 - Present
Marini Design & Construction LLC   October 2014 - November 2014
Sears Home Services   May 2013 - May 2014
CONTACT of Mercer County, NJ   September 2011 - September 2013
Strauss Auto  October 2006 - October 2012
WSR Corporation   January 1992 - October 2006
NJ State First Aid Council   January 1999 - December 1999
Plainsboro Rescue Squad, Inc.   June 1996 - December 1999
Plainsboro Rescue Squad, Inc.   September 1992 - December 1999
Whitlock Auto   May 1985 - January 1992

Skills
Inventory Control, Customer Service, Strategic Planning, Inventory Management, Automotive, Retail, Vehicles, Purchasing, Team Building, Organizational..., Microsoft Excel, Sales Management, Microsoft Office, Supply Chain Management, Microsoft Word, PowerPoint, Forecasting, Profit, Sales, Automotive Aftermarket, Coaching, Store Management, Merchandising, Budgets, Training, Project Management, Employee Relations, Team Leadership, Product Development, Customer Satisfaction, Automobile, Negotiation, Pricing, Performance Management, P&L Management, Customer Retention, Management, Sales Operations, Operations Management, Account Management, Cross-functional Team..., Logistics, Marketing, New Business Development, Sales Process, Competitive Analysis, Visual Merchandising

Education
Quality & Productivity Solutions, Inc   2015 — 2015
Certificate, APICS CSCP

H&R Block   2013 — 2015
Income Taxes

Penn State University   1979 — 1983
B.S., Accounting

Pennsylvania State University-Erie Campus   1979 — 1981

Experience
Bishop Technologies  2014 - Present
Bishop Technologies  2011 - 2014
Sears Home Services   2010 - 2011
Bishop Technologies  2009 - 2010
ADP Corporation  2006 - 2009
Edlong Corporation   2004 - 2006
Mindsight  2002 - 2004
Bonneville Chicago Radio Group  2001 - 2002

Skills
Project Management, Strategic Planning, Enterprise Software, Marketing Strategy, Management, Account Management, Salesforce.com, Leadership, Business Strategy, Solution Selling, Program Management, Strategy, Business Development, Cloud Computing, Process Improvement, Sales, Social Media, Microsoft Office, Coaching, Marketing, Business Planning, Marketing Communications, Advertising, Consulting, Team Leadership, Business Intelligence, PowerPoint, CRM, SharePoint, Presentation Development, Brand Management, Vendor Management, Cross-functional Team..., Strategic Partnerships, SaaS, Start-ups, Email Marketing, Integrated Marketing, Professional Services, B2B, Product Management, Lead Generation, Sales Enablement, Sales Process, Team Building, New Business Development

Education
Northern Illinois University   2007 — 2009
MBA

University of Iowa   1997 — 2001
Bachelors

Experience
Sears Home Services   2014 - Present
Phoenix Residential   2012 - 2014
Phase II  2007 - 2012
Bristol Homes LTD   2003 - 2007
Touch America  2000 - 2003
Qualcomm Inc  1998 - 2000
AirTouch Cellular  1990 - 1998

Skills
Contract Negotiations, Contract Management, Purchasing, Planning, Cross-functional Team..., Logistics Management, Sourcing, Equipment Procurement, MS Office Suite:..., Oracle: Accounting,..., General Electric Retail..., Contract Negotiation, Logistics, Customer Service, Management, Procurement, Leadership, Budgets, Process Scheduler, Project Management, Strategic Planning, Negotiation, Sales, Training

Education
American River College
Accounting

Cleveland Institute of Technology
Electrical and Electronics Engineering and Computer Programming

Sierra College
Accounting

Experience
InCareRX   April 2013 - Present
Sears Home Services   July 2004 - March 2011
American National Insurance  September 2002 - July 2004
Rack Room Shoes  November 2001 - September 2003

Skills
Microsoft Office, Retail, Call Centers, Data Entry, Telephone Skills, Customer Satisfaction, Filing, Recruiting, Sales, Human Resources, Spreadsheets

Education
Lake Mary High School   1990 — 1994
High School Diploma, General

Seminole State College of Florida

Experience
SRA International  August 2013 - Present
TEKsystems  January 2013 - August 2013
ABBTECH  May 2011 - September 2012
Sears Home Services   December 2008 - November 2009
US Army  August 2004 - February 2008

Skills
System Administration, Network Administration, Active Directory, Group Policy, Windows Server, Windows 7, XP, Apple OS, Blackberry Enterprise..., Microsoft Office, Microsoft Exchange, Disaster Recovery, Troubleshooting, Technical Support, Virtualization, Cabling Installation, Security Clearance, Windows XP, Help Desk Support, Servers, Hardware

Education
Old Dominion University   2009 — 2013
Bachelor of Science in Business Administration, Information Systems and Technology

Tallwood High School

Experience
Clearwater Paper Corporation  March 2013 - Present
3PD, Inc.   June 2012 - January 2013
3PD, Inc.   August 2011 - June 2012
SEARS HOME SERVICES   February 2009 - April 2010
SEARS HOME SERVICES Harvey   January 2006 - January 2009
SEARS LOGISTIC SERVICES, INC   March 2004 - December 2005
Jacksonville DDC and RRC   October 2003 - March 2004
SEARS LOGISTIC SERVICES, INC   May 1998 - October 2003

Skills
Customer Satisfaction, Change Management, Performance Management, Recruiting, Lotus Notes, Contractor Management, P&L Results, Process Improvement, Inventory Management, Leadership, Logistics, Management, P, Supply Chain, Training

Education
University of Phoenix   2002 — 2004
MBA, Management

Michigan State University   1996 — 2000
Bachelor of Arts, Supply Chain Management

Experience
Sears Home Services   2015 - Present
CSI Specialty Group / Placing Experts, LLC.   2012 - 2014
The Men's Wearhouse, Inc   2009 - 2012
Verizon Wireless/At&t Mobility   2006 - 2008
Artios Boat Detailing   2004 - 2006

Skills
Human Resources, Recruiting, Training, Leadership, CRM, Employee Relations, Management, Applicant Tracking..., Hiring, Career Development, Succession Planning, Account Management, Organizational..., Conflict Resolution, Internet Recruiting, Sales Management, Client Relationship..., Relationship Development, HR Policies, HR Consulting, Employment Law, Employee Engagement, Change Management, Strategic Thinking, Customer Service, Client Loyalty, Legal Compliance, Employee Management, Goal Oriented, Business Strategy, Customer Engagement, Customer Loyalty, Strategic Sourcing, Research, Training & Development, Results Oriented, Mentoring Of Staff, HR Strategy, HR Solutions, Self Driven, Deadline Driven, Corporate Culture, Professional Staffing, Business Management, Customer Relations, Client Retention, Analytical Abilities, Conflict Management, Specialty Pharmacy, Employee Training

Education
Rollins College   2011 — 2013
Masters Degree, Human Resource Management

University of Richmond   2008 — 2010
Bachelor's Degree, Human Resource Management Major - Double Minor in Business and Leadership

Springfield Technical Community College
Business

Experience
Digital Home Services   April 2012 - Present
Sears Home Improvement Products  April 2013 - March 2015
Zigmo LLC   December 2010 - April 2012
The Home Theater Guys   May 2009 - December 2010
Circuit City  May 2006 - April 2009
Best Buy  April 1996 - May 2006
Sears Home Services   June 1985 - April 1996

Skills
Home Theater, Cabling, Crestron, Consumer Electronics, Merchandising, Retail, Competitive Analysis, Inventory Management, Multi-unit, Profit, Time Management, Operations Management, Team Building, Service Management, Managed Services, Business Development, Customer Service, Contractors, Electronics, Electricians, Home, Leadership, Lighting, Microsoft Office, Multimedia, New Business Development, Outsourcing, Organization, Problem Solving, Quality Assurance, Recruiting, Strategic Planning, Theatre, Video, VoIP, Air Conditioning, Central Heating, Refrigeration, Home Appliances, Appliance Repair, Field Installation, Customer Satisfaction

Education
Pierce College   1978 — 1980
Business / Industial Education

Experience
Enterprise  May 2013 - September 2015
US Army Engineer Officer   2014 - 2015
Dish Network  November 2012 - May 2013
WIS International  July 2012 - November 2012
U.S. Army   January 2009 - September 2012
Sears Home Services   May 2005 - April 2006

Skills
Fluent in Spanish, Management, Customer Service, Positive Can-do Attitude, Microsoft Office, Critical Thinking, Human Resources, Leadership

Education
National University, San Diego   2011 — 2012
Bachelor of Arts (BA), Business Management

San Diego City College   2009 — 2011
Transfer to National University, General Studies

Experience
Praxair  October 2013 - Present
Voestalpine / Bohler Welding Group North America   January 2012 - September 2013
Sears Home Services   April 2008 - November 2011
Victor Technologies International, Inc.   January 2001 - April 2008
Air Products / Xegas   January 1997 - January 2001

Skills
Sales, Sales Management, New Business Development, Key Account Management, Product Development, Negotiation, Sales Operations, Customer Service, Manufacturing, Marketing, Account Management, Problem Solving, Revenue & Profit Growth, Operations Management, Product Management, Portfolio Management, Client Services, Communication, Troubleshooting, Documentation, Performance Driven, Time Management, Industrial Gases

Education
Mohawk College   1994 — 1996
Utility Systems Operator, Fuels, Waste Water

Experience
Sears Home Services   2015 - Present
Keller Center For Corporate Learning, DeVry Inc   July 2010 - June 2014
New Horizons Computer Learning Centers  November 2009 - March 2010
Oakwood Worldwide  July 2006 - September 2009
Lexis Nexis  March 2005 - July 2006
D&B  April 2003 - March 2005
AT&T Wireless Services  March 1999 - April 2003
The Kristen Distributing Co.   April 1993 - March 1999

Skills
CRM, B2B, Salesforce.com, Sales Management, Selling, New Business Development, Sales, Strategy, Business Development, Sales Operations, Management, Training, Customer Retention, Wireless, Leadership, Cold Calling, Sales Process, Customer Service, Direct Sales, Account Management

Education
Springfield College
Bachelor's Degree, Business Management

The Chubb Institute
Technology Certificate - Data Center Operations and Support, Computer database management

Experience
SEARS ROEBUCK AND COMPANY  October 2008 - March 2009
SERVICE EXPERTS (division of LENNOX INT"L, INC   January 2008 - June 2008
Sears Holdings Corp  May 1997 - October 2007
SEARS ROEBUCK AND COMPANY  January 2002 - September 2007
Sears Home Services   January 2001 - January 2002
Sears Home Services   January 2000 - January 2001
Sears Home Services   January 1997 - January 2000
Sears Home Services   January 1992 - January 1997

Education
Philadelphia University   1966 — 1970

Philadelphia University
Bachelor of Science, Management and Marketing

Experience
Victoria's Secret  October 2014 - Present
Sears Home Services   July 2011 - October 2014
Express  May 2005 - July 2011

Skills
Inventory Management, Customer Service, Retail, Visual Merchandising, Team Building, Purchasing, Sales, Leadership, Marketing, Merchandising, Forecasting, Microsoft Excel, Microsoft Office, Budgets, Logistics, Operations Management, Sales Management, Store Management, Strategic Planning, Sales Operations, Pricing, Business Planning, Recruiting, Team Leadership, PowerPoint, Marketing Strategy, Outlook, Project Planning, Competitive Analysis, Cross-functional Team..., Income Statement, Business Analysis, Negotiation, Management, E-commerce, CRM, Inventory Control, Process Improvement, Market Research, Customer Retention, Time Management, Analysis, Strategy, Customer Satisfaction, Account Management, Product Development, Training, Sales Presentations, Assortment, Salesforce.com

Education
Ohio University   2008 — 2010
MBA, General Business

Ohio University   1995 — 1999
Bachelor of Science, Telecommunications

Experience
GFL Environmental Inc.  2015 - Present
Sears Home Services   2013 - 2014
Just Energy  2004 - 2013
Webhelp Group Worldwide   June 2000 - April 2004
Scotiabank  1998 - 2000
UBS  1993 - 1998

Skills
Leadership, Employee Relations, Change Management, Employee Engagement, Workforce Planning, HRIS, Onboarding, Talent Acquisition, Human Resources, Management, Talent Management, Succession Planning, Process Improvement, Training, Performance Management, Strategy, Deferred Compensation, Team Building, HR Policies, Payroll, Recruiting, Business Strategy, Business Process..., Employee Benefits, Strategic Planning, Executive Management

Education
Western University   1986 — 1990
Bachelor's Degree

Seneca College of Applied Arts and Technology   1990 — 1992
Post Graduate, Human Resources Management and Labour Relations

Experience
Sears Home Services   June 2014 - Present
Sears Holdings Corporation  2011 - 2014
Sears Holdings Corporation  2008 - 2011
Sears Home Services   2007 - 2008
Sears Logistics Services, Inc.   2006 - 2007
Sears Logistics Services, Inc.   2004 - 2006
Sears Logistics Services, Inc.   2001 - 2004
Sears Logistics Services, Inc.   2001 - 2001
Sears Logistics Services, Inc.   1999 - 2001
Sears Logistics Services, Inc.   1999 - 1999

Skills
Management, Vendor Management, Inventory Management, Inventory Control, Retail, Cross-functional Team..., Business Analysis, Change Management, Process Improvement, Project Management, SDLC, MS Project, Customer Satisfaction, Leadership, Project Planning, Program Management, Operations Management, Team Building

Education
Penn State University

Experience
40 Percent Realty   October 2012 - Present
Sears Home Services   February 2012 - Present
Platinum Storage Group LLC   January 2009 - August 2012

Skills
Nevada Real Estate..., Nevada Property..., Real Estate, Property Management, Sales, Portfolio Management, Due Diligence, Strategic Planning, Negotiation, Sales Management, Budgets, Property, Management, Marketing, Team Building, Contract Negotiation, Construction, Leadership

Education
Rowan University
Bachelor's Degree, Marketing and Management

Experience
The Yale Clinic, LLC   March 2015 - Present
Tekk Fusion  October 2014 - March 2015
Electric Data Systems, Inc.   December 2013 - October 2014
Sears Home Services   October 2012 - July 2013
Wayne Automatic Fire Sprinklers Inc  August 2011 - June 2012
PAETEC  June 2011 - August 2011
Dytech Group   August 2010 - February 2011
CRG Global Inc  November 2009 - May 2010
Reynolds Inliner, LLC formerly American Water   October 2000 - October 2009
Disney Resorts Division   August 2000 - October 2000

Skills
Troubleshooting, Microsoft Exchange, Networking, Windows Server, VMware, Disaster Recovery, Network Administration, Customer Service, Servers, Hardware, Active Directory, Technical Documentation, Technical Support, Cisco Technologies, Switches, Security

Education
Seminole Community College   1999 — 2014
Associate of Science (A.S.), Management Information Systems, General

United States Army

Southington High School   1987 — 1990

Nortel Network Training Center * North Carolina

Experience
Cox Toyota / Scion   August 2011 - Present
Progress Energy  June 2010 - August 2011
FedEx Supply Chain Systems / GlaxoSmithKline   May 2007 - June 2010
Sears Home Services   June 2005 - May 2007
United States Marine Corps  June 2004 - June 2005
Sears Home Services   October 2002 - June 2004
GE  June 2001 - October 2002
United States Marine Corps  October 1998 - June 2001
United States Marine Corps  March 1997 - October 1998
United States Marine Corps  March 1996 - March 1997

Skills
Logistics, Six Sigma, Continuous Improvement, Leadership, Supply Chain Management, Cross-functional Team..., Process Improvement, Supply Chain, Sales, Management, Training, Inventory Management, Operations Management, Purchasing, Team Building

Education
North Carolina State University
Bachelors

NADA

U.S. Marine Corps "The Basic School

U.S. Marine Corps Logistics Officer School

U.S. Marine Corps Officer's Candidate School

Experience
The Coca-Cola Company  January 2015 - Present
Tri Tool Inc  February 2014 - January 2015
RF Biocidics  October 2011 - May 2013
Sears Home Services   October 2004 - October 2011
Old Glory Speaker Repair   January 2009 - January 2010

Skills
Customer Service, Inventory Management, Logistics, Troubleshooting, Customer Satisfaction, Process Scheduler, Manufacturing, Inventory Control, Outlook, Supervisory Skills, Continuous Improvement, Process Improvement, Microsoft Excel, Microsoft Word, Team Leadership, Program Management, Project Management, Purchasing, Leadership, Project Planning

Education
Santa Rosa Junior College
Associate of Science (A.S.), Industrial Electronics Technology/Technician

Santa Rosa Junior College
Associate of Science (A.S.), Electronic Technology

Santa Rosa Junior College   2004 — 2007
Associate of Arts (A.A.), Behavioral Sciences

U.S. Navy Electronics School   1999 — 1999
Certificate, Aviation Electronics

Experience
Realty Solutions  December 2004 - Present
Domino's  November 2013 - Present
UPS  November 2013 - December 2013
John L. Scott West Hills( Next to the Zoo)   December 2004 - May 2013
UpperCrust Bakery   November 2010 - November 2011
Windermere Bridgeport Realty   December 2008 - July 2011
U. S. Department of Commerce   April 2010 - July 2010
Keller Williams Real Estate  2007 - 2008
UPS  October 2005 - December 2005
Sears Home Services   May 2004 - November 2004

Skills
Buying, Selling, Real Estate, Short Sales, Sellers, Buyer Representation, First Time Home Buyers, Listings, Foreclosures, Single Family Homes, Condos, New Home Sales, First Time Buyers, Investment Properties, Realty, Resale, Investors, Referrals, Home, Residential, SFR, New Homes, Distressed Property, Townhomes, Home Marketing, Real Estate Investment, Sellers Agent, Investments, Real Estate Transactions, HUD, Negotiation, Residential Resale, Purchase, General Manager, District Management, District Sales..., Troubleshooting, Financial Analysis, Mortgage Fraud, Fraud Detection, Risk Assessment, Sales Management, Sales Operations, Bank Repo Investigations, Commercial Real Estate, Business Opportunity..., Electronics, Strategic Planning, Appraisal Investigation, Broker Price Opinion

Education
Ohio Northern University   1980 — 1984
BSBA,, Management, Marketing, Minors in Political Science, Pre-Law

Experience
MomsRising.org  April 2013 - Present
Up All Night Creative   December 2012 - April 2013
NC MomsRising   January 2011 - April 2013
MetaMetrics, Inc.   2007 - 2013
NC Women Matter   September 2012 - December 2012
Law Office of Kurt R. Willems   March 2012 - December 2012
Richir Outreach  April 2011 - March 2012
Sears Holdings Corporation  August 2005 - January 2007
Sears Home Services   2003 - 2005

Skills
Public Administration, Public Policy, Management, Public Speaking, Event Planning, Leadership, Community Outreach, Message Development, Website Development, Social Media, Strategic Planning, Grant Writing, Research, Microsoft Office, Customer Service, PowerPoint, Blogging, Problem Solving, High level of initiative, Project Management, Computer Proficiency, HTML, CSS, PHP, CRM, Non-profits, Policy Analysis, Program Management, Data Analysis, Project Planning, Nonprofits, Policy, Editing, Newsletters, SEO, Proposal Writing, Volunteer Management, Government, Budgets, Social Networking, SPSS, Fundraising, Web Design, Analysis, System Administration, Program Development, Access, Community Development, Web Content, Technical Writing

Education
North Carolina State University   2010 — 2012
Master of Public Administration (M.P.A.)

North Carolina State University   2010 — 2012
Graduate Certificate

Weber State University   1999 — 2005
BS

Experience
Philadelphia Police Department  December 2005 - Present
Philadelphia Police Department  February 2004 - December 2005
Philadelphia Police Department  June 1999 - February 2004
Philadelphia Police Department  January 1999 - June 1999
Philadelphia Police Department  August 1997 - January 1999
Philadelphia Police Department  May 1994 - August 1997
Philadelphia Police Department  May 1990 - May 1994
Sears Home Services   March 1986 - December 1989

Skills
Budgets, Criminal Investigations, Police, Private Investigations, Enforcement, Criminal Justice, Public Safety, Investigation, Patrol, Crime Prevention, Firearms, Interrogation, Evidence

Education
Rosemont College   2011 — 2012
Master of Business Administration (MBA), and a Certificate in Strategic Management for Women, GPA 4.0

FBI National Academy Class 206th   2001 — 2001
Management Certificate, Police Executive Management, Leadership

Northwestern University   1999 — 2000
Management Certificate, Police Executive Management, Police Management Program

Penn State University - Justice and Safety Institute   1998 — 1998
Certificate (3 CEU's), Police Executive Development Training Program (POLEX)

Penn State University - Justice and Safety Institute   1995 — 1995
Certificate (3 CEU's), Police Supervisor In-Service Training Program (POSIT)

Experience
Sears Home Services   May 2005 - Present
Sears Holdings Corporation  February 2002 - May 2005
Sears Holdings Corporation  October 1998 - January 2002
Sears Holdings Corporation  September 1996 - September 1998
Sears Holdings Corporation  September 1993 - September 1996

Skills
Performance Improvement, Training, Inventory Control, Management, Sales, Operations Management, Strategic Planning, Process Improvement, Performance Management, Leadership, Customer Satisfaction, Team Building, Customer Experience, Analysis, Cross-functional Team..., Coaching

Education
Langevin   2009 — 2010
Certification, Course Development and Delivery

Northern Illinois University
Bachelor of Arts (BA), Design and Visual Communications, General

Experience
CB Richard Ellis  August 2008 - Present
Baptist Health South Florida located in Miami, Florida  March 2003 - April 2008
Sears Home Services   August 1983 - March 2003

Skills
Property Management, Facilities Management, Construction Management, Construction, Contract Negotiation, Contract Management, Energy Management, Energy Conservation, HVAC, LEED, Residential Homes, Process Scheduler, Green Building, HVAC Controls, Renovation

Education
Gold Coast School Schools   2014 — 2015
Real Estate Sales Associate, 63 Hour Course.

Protocol Construction Safety Training   2011 — 2011
OSHA 1926 CFR, OSHA 30HR Construction Safety Training

Gold Coast School of Construction   1995 — 1996
Inspector, Real Estate

Miami Dade College   1994 — 1995
PC Repair

Miami Senior High   1982 — 1983
AC/Ref Certificate, Air-Conditioning & Refrigeration.

Experience
Terminix  August 2011 - Present
Sears Home Services   January 1989 - September 1996

Education
Nassau Community College

Experience
Sears Home Services   February 2015 - Present

Education
West Virginia University   2004 — 2006
Bachelor's Degree

Salem College   2001 — 2003

Experience
IRM Training Solutions   February 2012 - Present
The Port Moody Station Museum   December 2013 - Present
Crossroads Hospice Society  August 2012 - Present
Port Moody Foundation   2012 - Present
Fraser Valley Regional District   June 2013 - July 2013
Sears Home Services   November 2010 - March 2012
Panago Pizza Inc.  October 2008 - October 2010
JPMorgan Chase and Sears Canada Credit   September 1996 - September 2008
City of Port Moody  1993 - 1998
St Jean Brebeuf School   September 1986 - June 1991

Skills
Large Group Facilitation, Change Management, Event Planning, Building Successful..., Recruiting Best..., Employee Relations, Self-esteem, Coaching, Performance Management, Strategic Planning, Call Center, Retail, Continuous Improvement, Hiring, Customer Service, Problem Solving, Customer Relations, Leadership Development, Team Leadership, Mentoring, Microsoft Office, Organizational..., Conflict Resolution, Business Strategy, PowerPoint, Account Management, Process Improvement, Excel, Customer Satisfaction, Operations Management, Writing, Social Media, Planning, Public Speaking, Teamwork, Employee Engagement, Event Management, Public Relations, Training Delivery, Interviewing, Staff Development, Talent Management, Word, Teaching, Organizational..., Organizational Change, Supervisory Skills, Team Building, Recruiting, Leadership

Education
Sir Wilfred Laurier   1990 — 1991
Some Credit - part time, General Studies

Sheridan College   1982 — 1984
Certificate in Adult Education, Educational Leadership and Administration, General

St John's International School   1974 — 1976
High School - Waterloo, Belgium, General

F.J. Brennan HS

F.J. Brennan HS

Experience
PMTI  September 2014 - Present
A Matter of Energy: Therapeutic Massage   February 2014 - Present
The Home Depot  December 2006 - Present
Self Employed - Wellness   May 2001 - Present
Sears Home Services   November 1985 - September 2003

Skills
Teaching, Technical Aptitude, Workshop Facilitation, Wellness, Qigong, Customer Service, Therapeutic Massage, Event Planning, Deep Tissue Massage, Public Speaking, Swedish

Education
PMTI   2012 — 2013
Massage Therapy/Therapeutic Massage

Roxbury T'ai Chi Academy   1996 — 2005
Sifu Certification, Classical Yang StyleT'ai Chi / Qi Gong

Coyne Electrical Institute   1988 — 1989
Certification, Journeyman Electrician

Bay State School of Appliances   1984 — 1985
Certification, Appliance/Refrigeration Repair

Morehouse College   1975 — 1979
Dual Degree - Mechanical Engineering

Boston Latin School   1968 — 1975
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
A&E Factory Service  March 2012 - Present
Sears Home Services   April 1983 - March 2012
Walt Plant Appliances   March 1972 - March 1983

Skills
Customer Service, Microsoft Office, Management, Sales, Microsoft Excel, Strategic Planning, Team Building, Microsoft Word, Leadership, Marketing

Education
Muskegon Community College   1973 — 1975
Associate's degree, Marketing/Marketing Management, General

Grand Rapids Central High School   1961 — 1967

Experience
Reaide Residential   May 2011 - Present
Sears Home Services   February 2007 - November 2009

Education
Mt. Hood Community College   2010 — 2014
Associate of Science (AS), Computer Systems Networking and Operating Systems

Experience
OT Sports   October 2012 - Present
US Home Exteriors   January 2006 - October 2012
Renewal By Andersen  February 2004 - December 2006
Sears Home Services   October 1995 - February 2004
Kaycan  February 1988 - October 1995

Skills
Manufacturing..., Operations Management, Strategic Planning, Home Improvement, Purchasing, Sales, Supervisory Skills, Customer Satisfaction, Team Building, Customer Service, Advertising, Collections, Communication, Project Management, Product Development, Product Management, Employee Training, Strategic Leadership, Staff Development, Budget Forecasts, UPS Systems, Art, International &..., Microsoft Excel, Microsoft Word, Microsoft Office, Problem Solving, Process Scheduler, Continuous Improvement, Inventory Management, Shipping & Receiving, Pricing, Contractors, Vinyl Siding, Doors, Windows, Coatings, Gutters, Team Leadership, Kitchen Cabinets, Leadership, Leadership Development, Process Improvement

Education
Vinyl Siding Institute   2009 — 2009
Vinyl Siding Installation Certified

Oakridge Associated University, Oakridge TN   1982 — 1982
Certificate of Physical Testing

Murray State University   1979 — 1981
Associate's degree, Business Administration and Management, General

apollo high
graduate

Experience
Western Office   November 2013 - Present
Holiday Inn  April 2003 - November 2006
Sears Home Services   July 1973 - July 2003

Skills
Sales, Account Management, Retail, Customer Service, Sales Operations, Forecasting, Management, Strategic Planning, Merchandising, Microsoft Office, Facilities Management

Education
Montana State University-Billings   1972 — 1973

West High   1969 — 1972

Experience
Sears Home Services   June 2015 - Present

Education
San Jose City College
EPA Universal, Electrical/Electronics Maintenance and Repair Technology