Serco Company
Industry: Company
DescriptionSerco Group plc is a British provider of public services with headquarters based in Hook, Hampshire. Serco operates in six sectors of public service provision: Health, Transport, Justice, Immigration, Defence, and Citizens Services. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Customer service: 01256 745900 Headquarters: Hook CEO: Rupert Soames (1 May 2014–) Subsidiaries: Serco Inc., NorthLink Ferries, DMS Maritime,
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Serco Employees
Canvas Health July 2015 - Present
Youth & Family Services July 2013 - May 2015
WellspringRC November 2012 - July 2013
Manlove Psychiatric Group July 2012 - November 2012
The Geneva Foundation December 2010 - December 2011
Landstuhl Regional Medical Center July 2010 - December 2011
Serco April 2009 - September 2009
Landstuhl Regional Army Hospital August 2008 - April 2009
Trinity Health December 2002 - October 2003
Skills
Event Planning, Microsoft Office, Public Speaking, Marketing Communications, Project Management, Photography, Leadership, Time Management, Customer Service, Social Networking, Event Management, Team Building, Public Relations, Social Media Marketing, Nonprofits, Blogging, Higher Education, Graphic Design, Spanish, Teaching, Research, Editing, Marketing, Training, Fundraising, Healthcare, Counseling Psychology, Trauma Therapy, Post Traumatic Stress, Client Counseling, Group Therapy, Play Therapy, Case Managment, Psychological Assessment, Psychological Testing, Psychotherapy, Mental Health, Mental Health Counseling, Mental Health Care, Child Mental Health, Early Childhood..., Strategic Planning, Psychology
Education
Bowie State University 2003 — 2009
Master of Arts (M.A.), Counseling Psychology
Minot State University 1999 — 2002
Bachelor of Arts (B.A.), Psychology
Expatriate Assignment 2011 - 2014
Bisley and Guildford Montessori Nursery Schools January 2011 - September 2011
Serco 2003 - 2007
Vantico Ltd. 1999 - 2001
GE Capital 1996 - 1999
Skills
Comprehensive..., Event Planning, HR support, Liaison, Office Management
Education
Brunel University London 1991 — 1994
Bachelor's degree In Business Studies and Languages
Wispers School 1986 — 1991
Serco-NA November 2014 - Present
Serco November 2013 - November 2014
Skills
Security Clearance, Security, System Administration, Windows 7, Computer Security, DoD, Information Assurance, Network Security, Military, Active Directory, Computer Hardware, Customer Service, Microsoft Office, Microsoft Word, Network Administration, PowerPoint, Troubleshooting, Windows Server, CompTIA Security, Leadership, Microsoft Excel, Program Management, Windows XP, Microsoft Exchange, Training, Team Leadership, Software Installation, VMware, DNS
Education
Cameron University 2013 — 2016
Bachelor of Technology (B.Tech.), Information Technology
Central Texas College
Bachelor of Technology (BTech), Computer Systems Networking and Telecommunications
Serco March 2014 - Present
Serco November 2012 - March 2014
Best Value Services January 2010 - September 2011
Skills
Army, Military Operations, Security Clearance, Military, DoD, National Security
Education
Barton County Community College
Associate of Science (A.S.), Psychology, 3.4
ALION SCIENCE AND TECHNOLOGY July 2015 - Present
Bechtel Corporation December 2013 - July 2015
Naval Surface Warfare Center, Carderock Division, U.S.Navy December 2012 - December 2013
Serco January 2012 - December 2012
ABM Industries November 2010 - December 2011
US Army Corps of Engineers May 2004 - November 2010
Unilever January 2000 - May 2004
Skills
Logistics, Logistics Management, Supply Chain, Operations Management, Management, Military Logistics, Program Management, Supply Chain Management, Project Management, Military, Leadership, Change Management, Continuous Improvement, Materials Management, Inventory Management, Project Planning, Training, Team Leadership, Procurement, Team Building, Analysis, Warehousing, Security Clearance, Supervisory Skills, Process Improvement
Education
Capella University 2010 — 2015
Doctoral of Business Administration, Global Operations and Supply Chain Management, 22
Strayer University (VA) 2007 — 2010
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General, 18
Colorado Technical University 2008 — 2009
Master of Business Administration (MBA), Logistics and Supply Chain Managemnet, 18
Koforidua Polytechnic 2000 — 2003
Bachelor's Degree, Marketing, 16
Plenary Group January 2015 - Present
Plenary Group September 2013 - December 2014
Serco November 2011 - September 2013
Serco - North America March 2010 - November 2011
Skills
BPO, Outsourcing, Business Process..., Service Delivery, Business Transformation, Change Management, Stakeholder Management, Analysis, Operations Management, Process Improvement, Team Leadership, Performance Management, Program Management, Governance, Vendor Management, Strategy, Business Analysis, CRM, Business Process, Management
Education
Carleton University 2005 — 2009
Bachelor of Arts (BA), Law
Ryerson University 2011 — 2011
Certificate, Business Management
Project Management Institute
Certified Associate in Project Management
Crestwood Secondary
Serco October 2013 - Present
Jimmy John's August 2008 - July 2013
Skills
Management, Small Business, Customer Service, Time Management, Sales, Leadership, Customer Satisfaction, Marketing, Social Networking, Retail, Event Planning, Entrepreneurship, Social Media, Team Building, Social Media Marketing, Team Leadership, Event Management, Public Speaking, Training, Operations Management
Education
North Central College 2010 — 2013
Bachelor of Arts (B.A.), Entrepreneurial and Small Business Operations
Canterbury Christ Church University 2012 — 2012
Small business management, British History
Kinetic Credit Union June 2014 - Present
WestStar Bank February 2013 - June 2014
True North Federal Credit Union September 2011 - August 2012
aXseum Solutions, LLC March 2010 - July 2010
American Eagle Outfitters August 2009 - March 2010
Serco July 2008 - August 2009
Cherokee Fabrication May 2007 - August 2007
AuburnBank May 2005 - May 2007
Skills
Microsoft Excel, Microsoft Word, 10 Key, Typing, Data Entry, PowerPoint, Financial Planning, Critical Thinking, Office Equipment, QuickBooks, Customer Service, Customer Satisfaction, Long-term Customer..., Teamwork, Sales, Exceed Sales Goals, Banking, Communication, Organization Skills, Credit, Cash Management, Cross Selling
Education
Capella University 2014 — 2016
Master of Business Administration (M.B.A.), Business Intelligence
Troy University 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Chattahoochee Valley Community College 2005 — 2007
Associate of Science (AS), General Studies
Serco April 2014 - June 2015
U.S. Army Medical Command Europe 2010 - 2011
US Army February 2009 - July 2010
Police Department Wuerzburg October 2002 - October 2007
Skills
Government, Military Experience, Leadership, Customer Service, Program Management, Leadership Development, Military, Emergency Management, Career Counseling, Policy, Criminal Justice, Supervisory Skills, Conflict Resolution, Training, Enforcement, DoD, Operational Planning, Police, Public Administration, Law Enforcement, HTML5, CSS3, JavaScript
Education
Bowie State University 2009 — 2011
Master of Public Administration (M.P.A.), 4 of 4
University of Maryland University College 2005 — 2009
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.69 of 4
Creighton University August 2013 - December 2014
Serco January 2013 - August 2013
Mission Essential Personnel, LLC July 2011 - January 2013
Szanca Solutions February 2011 - May 2011
Mission Essential Personnel, LLC July 2008 - February 2011
BAE Systems July 2007 - June 2008
Triple Canopy February 2007 - May 2007
L-3 Communications April 2006 - February 2007
L-3 Communications November 2004 - April 2006
Titan Corporation March 2003 - November 2004
Skills
DoD, Security Clearance, Government Contracting, SIGINT, Intelligence Analysis, Arabic, Military Operations, Analysis, Military, Defense, National Security, Training, Proposal Writing, Command, Counterterrorism, Policy, Weapons, Government, Special Operations, Program Management, Tactics, Intelligence, Army, Top Secret, HUMINT, Information Assurance, Counterintelligence
Education
Creighton University 2013 — 2014
Master of Science (M.S.), Clinical Anatomy
Defense Language Institute 1997 — 1998
A.A., Arabic
Brigham Young University 1990 — 1996
B.S., Psychology
Morgan Stanley Wealth Management May 2013 - Present
Year Up January 2012 - August 2013
Morgan Stanley Private Wealth Management January 2013 - May 2013
Morgan Stanley August 2012 - January 2013
Serco January 2011 - November 2011
APGFCU January 2009 - January 2011
Skills
Portfolio Management, Fund Accounting, Financial Analysis, Microsoft Excel, PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Outlook, Mortgage Lending, Business Development, Banking, Loans, Process Improvement, Strategic Planning, Team Leadership, Project Management, Finance, Financial Services, Risk Management, Team Building, Accounting, Analysis, Leadership, Data Entry, Data Analysis, Research
Education
Baltimore City Community College 2012 — 2016
Business Marketing
Boston University February 2015 - Present
Serco July 2013 - November 2014
Skills
ANSYS, Pro Engineer, Solidworks, AutoCAD, Catia, Microsoft Office, C++, C, Microsoft Excel, Microsoft Word, PowerPoint, Programming, Team Management, Electronics, Teamwork, Research, Windows, Photoshop, Labview, PTC Creo, SolidWorks
Education
Boston University - Metropolitan College 2015 — 2017
Master of Science (M.S.), Computer Information Systems
Shanmugha Arts, Science, Technology and Research Academy 2008 — 2012
Bachelor of Technology (B.Tech.), Mechanical Engineering
P. Obul Reddy Public School 1995 — 2006
High School
TecMasters, Inc April 2015 - Present
Serco October 2013 - July 2014
ALATEC July 2013 - September 2013
Potawatomi Training LLC July 2012 - March 2013
SNAP Inc November 2011 - June 2012
Northrop Grumman November 2009 - September 2011
Tec-Masters, Inc. July 2008 - November 2009
Education
Colorado State University 1974 — 1979
Bachelor of Science (B.S.), Horticulture Business Mgmt
Cameron University
Serco May 2014 - January 2015
Serco October 2013 - May 2014
RehabCare August 2001 - November 2012
Medical Center of Plano October 2000 - June 2001
UPS Supply Chain Solutions February 1999 - October 2000
All Component August 1998 - February 1999
Centra January 1996 - October 1996
Information Retrieval Method June 1993 - November 1995
Skills
ICD-9, Data Entry, Filing, Fax, Invoicing, Meditech, Health Information..., HCPCS, American Sign Language, Claim, Medicare, Medicaid, Teamwork, 10 Key, Medical Billing, HIPPA, CMS, HIM, Healthcare, Administrative..., Microsoft Word, Clerical Skills, Administrative..., HIPAA
Education
Medicerts 2014 — 2014
Medical Insurance Specialist/Medical Biller
Florissant Valley Community College 2010 — 2011
Medical Office Management/Administration
Richland College 1996 — 2000
English Language and Literature, General
Brookhaven Community College 1992 — 2000
General Studies
Texas Woman's University 1991 — 1992
Interior Design and Socal Worker
Department of the Army May 2014 - Present
Armed Forces Services Corporation November 2013 - May 2014
Serco November 2012 - October 2013
Goodwill Industries of Hawaii February 2012 - November 2012
ResCare January 2011 - February 2012
Enterprise Rent-A-Car January 2010 - December 2010
State of Kentucky January 2007 - September 2009
Skills
Employment, Career Counseling, Substance Abuse..., Case Managment, Social Services, Resume Writing, Resume, Job Coaching, Interview Preparation, Career Assessment, Conflict Management, Workshops, Group Therapy, Community Outreach, Screening Resumes, Temporary Placement, Military, Conflict Resolution, Leadership, Human Resources, Management, Job Search, Case Management, Interviews, Leadership Development, Workshop Facilitation, Teaching, Training, Job Search Strategies, Coaching, Workforce Development, Career Development..., Adult Education, Public Speaking, Customer Service, Team Building
Education
Walden University 2015 — 2018
Doctor of Philosophy (PhD), Human Services, General
Capella University 2009 — 2012
Master of Science (M.S.), Social and Community Service
Lindsey Wilson College 2003 — 2005
Bachelor of Arts (B.A.), Human Services and Counseling
United States Department of Defense August 2008 - Present
United States Department of Defense August 2006 - August 2008
Serco April 2006 - August 2006
Navy Federal Credit Union December 2003 - April 2006
United States Marine Corps August 1997 - June 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
National University 2010 — 2013
Bachelor of Science (BS), Homeland Security and Criminal Justice
Barstow Community College 2001 — 2013
Associate of Science (AS), Computers and Management Information Systems
University of Alaska Anchorage Community & Technical College June 2015 - Present
Serco July 2013 - May 2015
522 Aircraft Maintenance Unit December 2011 - July 2013
Clovis Municipal School District March 2011 - December 2011
Douglas School District August 2006 - October 2009
Douglas School District October 2005 - August 2006
Stanley J. Johnsen Concrete, Inc. October 2001 - June 2002
Skills
Career Counseling, Training, Student Counseling, Oral & Written..., Leadership, Communication, Interpersonal Skill, Management, Cross-cultural..., Small Group Counseling, Records Management, Military, Cultural Diversity, High Level Of..., Highly responsible, Organized self-starter, Conflict Resolution, Comfortable working..., Flexible to Change, Highly Reliable, Positive Personality, Public Speaking, Dedicated Professional, Energetic, Dependable Team Player, Solution Focused, Military Operations, Youth Mentoring, Multi Tasking, Team and Relationship..., HIPAA, Genuine, Crisis Intervention, Case Management, Networking, Case Managment, Teaching, Nonviolent Crisis..., Program Management, Customer Service, Problem Identification, Team Building, Higher Education, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint
Education
Capella University
Doctor of Education (Ed.D.), Educational Leadership and Management
Capella University 2008 — 2011
Master's Degree, Human Services, specialization School Counseling
Black Hills State University 2002 — 2005
Bachelor's Degree, Human Services, General
Armed Forces Services Corporation March 2015 - Present
Serco August 2013 - February 2015
Hawaii State Department of Education - Holomua Elementary March 2013 - August 2013
Remington College March 2012 - April 2013
Community Empowerment Resources September 2010 - March 2013
Brilliance Academy - Babbage Net Schools November 2009 - May 2010
Hawaii State Department of Education - Kaleiopuu Elementary September 2009 - May 2010
Guam Department of Education August 2002 - March 2008
Skills
Public Speaking, Training, Leadership, Teaching, Customer Service, Resume Writing, Microsoft Office, Career Counseling, Leadership Development, Research, PowerPoint, Microsoft Excel, Management, Program Management, Interviews, Nonprofits, Community Outreach, Microsoft Word, English, Outlook, Windows, Photoshop, Education, Higher Education, Career Path Planning, Motivation, Problem Solving
Education
Grand Canyon University 2015 — 2019
Doctor of Philosophy (PhD), Psychology - Emphasis on Intigration of Technology, Learning and Psychology
Capella University 2006 — 2011
Master of Arts (M.A.), Psychology
University of Guam 1996 — 2002
Bachelor of Arts (B.A.), Psychology
Serco September 2010 - Present
US Navy April 2000 - October 2010
US Navy October 1990 - February 2000
Skills
Navy Policies and..., Customer Service, Training, Navy, Microsoft Office, Microsoft Excel, Human Resources, Government
Education
Bellevue University 2012 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, General, 3.0
Vocational Rehabilitation Specialists, Inc. September 2013 - April 2015
CycleAware Inc. May 2013 - September 2013
Gangnam, Seoul, South Korea October 2011 - October 2012
Serco June 2011 - October 2011
DoD-Arizona Air National Guard May 2006 - April 2011
DoD-Arizona Air National Guard/ Human Resource Office August 2009 - March 2011
DoD-Alaska Air National Guard February 2004 - May 2006
Skills
Logistics, Operations Management, Military, Military Operations, Team Leadership, Human Resources, Training, Supply Chain Management, Recruiting, Procurement, Financial Analysis, Managerial Skills, Staffing Services, Air National Guard, Military Experience, Program Management, Microsoft Office, Acquisitions, Management, Strategy, Coaching, Public Speaking, Research, Leadership
Education
Webster University 2011 — 2013
Master of Arts (M.A.), Human Resources Management, 3.8
Capella University
Doctoral in Business Administration (DBA), Leadership
Serco August 2014 - Present
Commonwealth of Virginia August 2013 - August 2014
Commonwealth of Virginia January 2014 - May 2014
Star Protection Agency, LLC 2012 - 2013
AlliedBarton Security Services September 2010 - January 2011
U-Haul International, Inc. January 2010 - June 2010
U-Haul International, Inc. July 2009 - January 2010
Swedish Medical Center February 2002 - April 2009
Skills
Customer Service, Security, Team Leadership, Physical Security, Security Operations, Investigation, Report Writing, Employee Training, Telephone Skills, Crisis Intervention, Emergency Medicine, Emergency Vehicle..., Dispatching, Operations Management, Emergency Management, First Aid, Public Safety
Education
Tacoma Community College 2012 — 2012
Certificate, Emergency Medical Technology/Technician (EMT Paramedic)
Bates Technical College 1999 — 2000
Certificate, Audiovisual Communications Technologies/Technicians
AvantGarde LLC October 2013 - Present
Single Source Consulting Group November 2011 - June 2013
CTI Resource Management Services, Inc. August 2009 - August 2011
Serco December 2008 - July 2009
Skills
Employee Benefits, Training, New Hire Orientations, Recruiting, Human Resources
Education
Villanova University 2013 — 2014
Human Resources Development
Bowie State University 2004 — 2008
Business Administration and Management, General
YMCA of Newark & Vicinity January 2015 - Present
Army Child, Youth & School Services 2014 - 2015
Serco 2005 - 2014
Girl Scouts, Hornets' Nest Council April 2002 - December 2004
Girl Scouts, Hornets' Nest Council December 1999 - March 2003
Skills
Public Speaking, Program Management, Leadership, Management, Grant Writing, Program Development, Policy, Project Planning, Budgets, Leadership Development, Community Outreach, Training, Strategic Planning, Analysis, Fundraising, Community Development
Education
California Coast University 2014 — 2016
Master of Arts (M.A.), Organizational Leadership
University of North Carolina at Charlotte 2000 — 2004
B.M., Music Education
United States Department of Defense June 2014 - Present
McDonald Army Health Center, Fort Eustis November 2011 - May 2014
Landstuhl Regional Medical Center October 2008 - November 2011
Serco February 2008 - November 2008
Old Dominion University January 2006 - December 2006
Old Dominion University August 2003 - May 2004
Skills
Physical Therapy, Healthcare Management, Healthcare, Management, Training, Data Analysis, Analysis, Military, Army, Mentoring, Administration, Command, Leadership, Program Management, DoD, Public Speaking, Leadership Development
Education
Baylor University 2014 — 2016
Master's Degree, Health/Health Care Administration/Management
Baylor University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Old Dominion University 2004 — 2007
Doctor of Physical Therapy (DPT), Physical Therapy/Therapist, 3.53
Old Dominion University 2000 — 2004
Bachelor of Science (B.S.), Physical education with emphasis in exercise science, 3.66
Serco April 2015 - Present
Serco July 2014 - April 2015
United States Post Office November 2012 - June 2014
Cincinnati Children's Hospital Medical Center November 2009 - April 2012
U.S. Army May 1988 - January 2010
Skills
Security Management, Career Counseling, Emergency Management, Threat & Vulnerability..., Leadership Development, Security Consulting, Homeland Security, Policy, Afghanistan, Army, Force Protection, Risk Assessment, Combat, Human Resources, Management, Leadership, Training, Security Operations
Education
Bellevue University 2013 — 2014
Master of Science (M.S.), Security Management, 3.5
Bellevue University 2008 — 2013
Bachelor of Science (B.S.), International Security and International Relations, 3.3
Central Texas College 2004 — 2007
Associate of General Studies, General Studies, 3.2
P.S. I'm Gay Foundation August 2015 - Present
Serco November 2014 - Present
OKIE Magazine February 2008 - November 2014
Baymont Inn & Suites Lawton, OK April 2013 - October 2014
Western Oklahoma State College July 2005 - July 2012
Holiday Inn Exprees Hotel & Suites August 2004 - August 2005
Garfield's Restaurant and Pub September 2003 - August 2004
Ramada Inn July 2002 - September 2003
Spring Hill Suites by Marriott March 2001 - July 2002
Assurant Group January 2000 - March 2001
Skills
Moodle, Public Speaking, Editing, Social Media, Microsoft Office, Graphic Design, Web Development, Public Relations, Social Media Marketing, PowerPoint, Instructional Design, E-Learning, Higher Education, Hands-on Training, Microsoft Word, Customer Service, Teaching, Microsoft Excel, Instructional Technology, Nonprofits, Distance Learning, Time Management
Education
Cameron University 1996 — 2013
Music
Western Oklahoma State College 2010 — 2011
Associate of Arts, Music
Washington Coalition of Sexual Assault Programs March 2011 - September 2014
Women Helping Women of Hamilton County May 2008 - March 2011
Serco July 2006 - May 2008
Planned Parenthood of the Great Northwest 1999 - 2006
Skills
Doula Services, Nonprofits, Grants, Grant Writing, Crisis Intervention, Policy, Mental Health, Leadership, Training, Coaching, Team Building
Education
Bastyr University 2014 — 2014
Birth Doula Training
Bastyr University 2012 — 2012
When Survivors Give Birth
University of Phoenix 2005 — 2007
Master of Business Administration (MBA), International Business
University of Washington 1999 — 2003
Bachelor's degree, Women's Studies, Women and Health Track
Patron Technology February 2015 - Present
Serco May 2014 - December 2014
Department of Veterans Affairs February 2014 - May 2014
Department of Veterans Affairs January 2013 - February 2014
Department of Veterans Affairs December 2011 - January 2013
Consumer Credit Counseling Services of the Savannah Area, Inc. March 2009 - May 2011
General Physics Corp September 2003 - December 2008
Skills
Certified Performance..., Certified Return On..., Certified Lean Health..., Expert user in..., Excellent written..., Multitasking Skills, Development & delivery..., Presentation Design, Workshop Facilitation, Workshop Development, Events Coordination, Policy, Interviews, Community Outreach, Training, Human Resources, Time Management, Nonprofits, Employee Training, Leadership, E-Learning, Curriculum Development, Instructional Design, Curriculum Design, Public Speaking, Training Delivery, Research, Leadership Development
Education
Capella University 2011 — 2013
Master of Science in Education (MS Ed), Training and Performance Improvement, 4.0 GPA, Graduation with Distinction
Piedmont College 1997 — 2001
Bachelor of Arts (BA), Major: Theatre Minors: History and Studio Arts, 4.0 GPA, Top Honor Graduate
Ingram Financial Management July 2011 - Present
Zeiders Enterprises, Inc. October 2013 - Present
Navy-Marine Corps Relief Society September 2009 - August 2014
Serco November 2012 - May 2013
Stuttgart Tax Center January 2011 - October 2012
Army Financial Readiness Program January 2010 - October 2012
Skills
Credit Counseling, Budget Planning, Education, Customer Service, Microsoft Word, Debt Management, Finance, Tax Preparation, Retirement Planning, Financial Analysis, Personal Financial..., PowerPoint, Military, Strategic Planning, Investments, Tax, Financial Accounting, Retirement, Training, Financial Planners, IRAs, Military Experience, 401k, Financial Planning, Public Speaking, Microsoft Excel, Microsoft Office, Leadership, Government, Security Clearance, Budgets
Education
Association for Financial Counseling and Planning Education 2011 — 2012
Accredited Financial Counselor, Personal Finance
Boston University 2010 — 2011
Certificate, Financial Planning
Hampton University 1996 — 2000
BS, Accounting
Serco October 2013 - Present
Skills
Microsoft Word, Customer Service, Customer Satisfaction, Customer Experience, Microsoft Excel, Microsoft Office, PowerPoint, Social Media, Time Management, Teamwork, Team Leadership
Education
Benedictine College 2009 — 2013
Psychology
U.S. Department of Veterans Affairs February 2015 - Present
Department of Veterans Affairs March 2012 - Present
Military Personnel Services Corporation September 2009 - March 2012
Serco March 2009 - September 2009
United States Air Force September 2006 - January 2009
United States Air Force October 2004 - September 2006
United States Air Force October 2003 - September 2004
Skills
Recruiting, Public Speaking, Training, Customer Service, Microsoft Office, Event Planning, Organizational..., Community Outreach, Employee Relations, Team Building, Research, Non-profits, Leadership, Outlook, PowerPoint, Leadership Development, Nonprofits, Government
Education
Averett University 2012 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations
Park University 2006 — 2007
Bachelor's of Science Degree, Business Administration and Management, General
Serco November 2014 - Present
United States Army October 2012 - December 2014
U.S. Army September 2010 - October 2012
US Army October 2009 - September 2010
United States Army Security Assistance Training Management Organization April 2006 - 2010
Office of the Secretary of Defense September 2004 - April 2006
Skills
Military, Army, Leadership, Security Clearance, Command, Operational Planning, DoD, Military Operations, Military Training, Government, Military Experience, Organizational..., Military Liaison, National Security, Human Resources, Policy, Force Protection, Combat, Security, Leadership Development, Operations Management, Afghanistan, Counterinsurgency, Intelligence Analysis, Team Building, Emergency Management, Special Operations, Program Management, Strategic Planning, Management, Team Leadership, Defense, Top Secret, Project Planning, Microsoft Office, Military Logistics, Intelligence, Customer Service, Career Counseling, Government Contracting, Research, Interagency Coordination, International Relations, Public Speaking, Process Improvement, Microsoft Word, Project Management, PowerPoint, Microsoft Excel, Career Transition...
Education
Baker College of Flint 2004 — 2006
MBA, Business and Human Resource Management
Wayland Baptist University 1999 — 2001
Bachelor of Arts (BA), Business
Serco June 2013 - Present
Central Parking - Standard Parking November 2012 - May 2013
Central Parking System April 2008 - November 2012
Central Parking System November 2007 - April 2008
Central Parking System May 2003 - November 2007
Skills
Parking, Operations Management, Budgets, Income Statement, Team Building, Customer Service, Facilities Management, Strategic Planning, Customer Satisfaction, Contract Negotiation, Contract Management, New Business Development, Process Scheduler, Negotiation, Forecasting, Account Management, Management, Business Development, Business Planning, Business Strategy, Leadership, Program Management, Sales Operations, Training, Performance Management, Team Leadership, CRM, Coaching, Human Resources, Management Consulting, Employee Relations, Hospitality, Sales Management, Sales, P&L Management, Customer Retention, Executive Management, Hiring, Inventory Management, P, Process Improvement, Project Planning, Purchasing, Recruiting, Start-ups, Talent Management, Teamwork
Education
California State University-Long Beach
Canadian Nuclear Safety Commission October 2012 - Present
Canadian Institute for Health Information February 2012 - May 2012
Ottawa Jazz Festival March 2011 - February 2012
Ottawa International Childrens Festival March 2011 - February 2012
Serco 2002 - 2009
Serco 2002 - 2009
Skills
Graphic Design, Graphics, Computer Animation, Video Production, Video Editing, Web Design, Corporate Branding, Corporate Communications, Interaction Design, Pre-press, InDesign, WordPress, Dreamweaver, CSS, QuarkXPress, Adobe Creative Suite, Adobe Acrobat, Photoshop, Social Media Marketing, Social Media
Education
Canadore College 1994 — 1997
Graphic Design
ESSM
Albany State University August 2015 - Present
Glenn Hills High School January 2014 - Present
Serco February 2012 - March 2013
Spencer High School 2007 - 2010
Skills
BPO, Transition Management, Service Delivery, Outsourcing, Call Centers, Team Management, Customer Experience, PowerPoint, Instructional Design, Microsoft Word, Educational Leadership
Education
Ball State University 2008 — 2010
Master's degree, Career and Technical Education
Fort Valley State University 1999 — 2003
Bachelors of Science, Family and Consumer Science Education, 6-12
Worth County High School
MBACSI June 2015 - Present
Driveline Retail Merchandising February 2014 - February 2015
Driveline Retail Merchandising February 2014 - February 2015
Serco February 2011 - July 2012
United States Postal Service October 1991 - March 2009
United States Postal Service May 2003 - January 2005
United States Postal Service February 1989 - October 1991
Skills
Microsoft Excel, Microsoft Office, Outlook, Customer Service, PowerPoint, English, Teaching, Photoshop, Microsoft Word, Windows, Budgets, Research, Editing, HTML, C, Inventory Management, Merchandising, Team Building, Leadership, Time Management
Education
Cape Fear Community College
Accounting and Business/Management
University of North Carolina at Wilmington
Octo Consulting Group April 2014 - Present
Serco February 2011 - April 2014
US Army March 2009 - July 2010
US Army July 2002 - March 2009
US Army March 1999 - June 2002
Skills
Operations Management, Service Delivery, BPO, Transition Management, Outsourcing, Process Improvement, Change Management, Program Management, Stakeholder Management, Facilities Management, Workforce Management, Security Clearance, Defence, Business Process..., Six Sigma, Performance Management, Team Leadership, Project Delivery, Vendor Management, Military, Leadership, DoD, Government, Integration, Security, Government Contracting, Management, Project Management, Army, Information Assurance, Command, Training
Education
Webster University 2008 — 2010
Master of Arts (MA), Management and Leadership, 3.89
California State University-Fresno 1995 — 1998
Bachelor of Arts (BA), Fine/Studio Arts, General
U.S. Department of Veterans Affairs August 2015 - Present
Community First Solutions June 2014 - July 2015
University of Cincinnati October 2012 - May 2014
Department of Veterans Affairs August 2013 - April 2014
Women Helping Women of Hamilton County April 2013 - August 2013
The Christ Hospital September 2012 - April 2013
Girl Scouts of Western Ohio May 2011 - August 2012
Serco May 2009 - May 2011
RAINN August 2008 - August 2009
Women Empowered Against Violence (WEAVE) May 2008 - May 2009
Skills
Program Development, Community Outreach, Social Services, Crisis Intervention, Nonprofits, Volunteer Management, Case Management, Public Speaking, Group Therapy, Case Managment, Post Traumatic Stress, Teaching, Curriculum Development, Editing, Research, Individual Therapy, Cognitive Behavioral..., Victim Services, Advocacy, Sexual Trauma, Intimate Partner..., Military Sexual Trauma, CBT, Therapists
Education
University of Cincinnati 2012 — 2014
Master of Social Work (MSW)
The George Washington University 2007 — 2009
M.A.
Bowling Green State University 2003 — 2007
B.A.
ADG Creative June 2015 - Present
Northrop Grumman Corporation February 2014 - June 2015
Catalyst Solutions, LLC October 2013 - December 2013
Serco November 2012 - September 2013
Computer Sciences Corporation 2010 - November 2012
The University of Maryland Medical System February 2010 - July 2010
Kaiser Permanente June 2008 - September 2009
Bon Secours Health System September 2002 - June 2008
Celtic Technologies, Inc. September 2001 - September 2002
UGL-Unicco September 1999 - September 2001
Skills
Contract Management, Procurement, Contract Negotiation, Process Improvement, RFP, ITAR, Program Management, Proposal Writing, Management, Purchasing, Analysis, Vendor Relationships, Security Clearance, Government Contract..., Vendor Management, DoD, Contractual Agreements, FAR, ERP, Training, Government Contracting, Sourcing, Business Process..., Project Management, Government Procurement, Building Relationships, Customer Service, Negotiation, Data Analysis, Project Planning, Leadership, Cross-functional Team..., Policy, Budgets, Government, Change Management, Microsoft Excel, Strategic Sourcing, Federal Government, Software Documentation, Team Building, PMP, Contract Analysis, Access, Metrics Reporting, SAP
Education
Community College of the Air Force 1990 — 1999
Associate's degree, Business Administration and Management, General
Bethany College 1986 — 1987
Business, Management, Marketing, and Related Support Services
Serco December 2012 - Present
United States Department of Defense August 2012 - December 2012
MHN Government Services September 2011 - August 2012
Skills
Analysis, Microsoft Office, Leadership, Defense, Strategic Financial..., Troubleshooting, Public Speaking, Team Leadership, Program Management, Customer Service, DoD, Army, Financial Accounting, Military, Finance, Budgets, Personal Finance, Credit Management, Debt Management, Credit Reports, Curriculum Development, Retirement Planning, Military Transition, TSP, 401k, IRAs, Life Insurance, Investment Strategies, Health Insurance, Investments, Credit, Mortgage Lending, Briefing, Government Contracting, Risk Management, Financial Analysis, Personal Financial..., Financial Coaching, Financial Advisory, Financial Planning
Education
Bogazici University
Bachelor of Arts (BA), Political Science and International Relations
College for Financial Planning 2015 — 2017
Master’s Degree, Personal Financial Planning
Ergo Architecture June 2015 - September 2015
LPA Inc. June 2014 - August 2014
CAED Support Shop February 2013 - June 2014
Serco June 2011 - August 2011
Skills
Architectural Design, Digital Imaging, Graphic Design, Interior Design, Rhino 3D, Adobe Creative Suite, SketchUp, InDesign, Architectures, CAD, Design Research, Rendering, Model Making, Space planning, Vray, Sketching, Concept Design, 3D visualization, Furniture, Photoshop, Sustainable Design
Education
California Polytechnic State University-San Luis Obispo 2011 — 2016
Architecture
DIS (Danish Institute for Study Abroad) 2014 — 2015
Architecture and Urban Design
Canyon Crest Academy High School 2007 — 2011
University of Colorado Colorado Springs July 2014 - Present
University of Colorado Colorado Springs August 2013 - Present
City of Colorado Springs March 2011 - Present
Diversity Forum 2011 - Present
Serco December 2012 - August 2013
Serco - North America April 2012 - December 2012
United States Air Force November 2006 - November 2009
Novell November 2005 - March 2009
United States Air Force November 2002 - October 2006
The Wynne Group Consulting September 2000 - November 2005
Skills
Organizational..., Leadership Development, Coaching, Strategic Planning, Public Speaking, Team Leadership, Organizational..., Conflict Resolution, Community Outreach, Cultural Intelligence, Diversity, Inclusion, Training & Development, International Business, Human Resources, Training, Management, Performance Management, Leadership, Employee Training, Career Counseling, Social Networking, Policy, Team Building, Program Management, Organizational..., Project Planning, Staff Development, Personnel Management, Workshop Facilitation
Education
University of the Rockies 2010 — 2015
Doctor of Philosophy (Ph.D.), Organizational Development & Leadership
Cutural Intelligence Center 2013 — 2013
Certification, Cultural Intelligence (CQ) Certified Facilitator
Wine & Spirits Education Trust, London 2003 — 2009
Advanced Level 3, Wine Mastery
Boston University 1990 — 1992
MA, International Relations
James Madison University 1984 — 1988
BBA, International Business & German
Get Green to Get Green October 2012 - Present
Serco November 2009 - Present
Vineyard Music USA 2012 - 2013
Skills
Outsourcing, Contact Centers, Account Management, Team Management, Call Center, Telemarketing, Business Development, Service Delivery, Workforce Management, New Business Development
Education
Campbellsville University
North Hardin Christian School
Serco April 2015 - Present
Long & Foster Insurance Agency March 2010 - March 2015
Wilcoxen Consulting Group, LLC. October 2009 - January 2013
Agency ONE Insurance Marketing Group, Inc. September 2007 - September 2009
AXA 2005 - 2007
The MONY Group 2003 - 2005
MassMutual 2001 - 2003
The Hartford 1999 - 2001
Skills
Life Insurance, Relationship Management, Business Development, Insurance, Fixed Annuities, Retirement Planning, Term Life Insurance, Underwriting, Health Insurance, Retirement, New Business Development, Universal Life, Brokers, Real Estate, Marketing, Investments, General Insurance, Sales, Property & Casualty..., Online Marketing, Casualty, Training, Employee Benefits, Strategic Financial..., Financial Services, Umbrella Insurance, Financial Planning
Education
Cambridge College
Masters, Business Management
University of Connecticut
Bachelor, Psychology
JB Mathews January 2015 - Present
Southern Dock Products June 2014 - Present
Southern Dock Products October 2006 - August 2013
Southern Dock Products October 2001 - August 2006
Serco October 1998 - October 2001
Overhead Door Atlanta August 1996 - June 1999
Skills
Material Handling, Logistics, Customer Service, Material Handling..., Sales, Sales Process, Warehousing, Purchasing, Manufacturing, Supply Chain Management, Contract Negotiation, Inventory Management, Sales Management, Operations Management, Sales Operations, New Business Development, Supply Chain, Account Management, Team Building, Engineering, Negotiation, Key Account Management, Transportation, Customer Satisfaction
Education
Ball State University 1969 — 1971
N/A, General Sutdies
Zeiders Enterprises, Inc. August 2012 - Present
Serco November 2012 - May 2013
Army Community Service, Fort Meade June 2011 - November 2012
USO December 2009 - May 2011
Army Community Service, Stuttgart August 2008 - May 2011
Charles County Board of Education August 2001 - June 2004
Clover Park Independent School District October 1999 - June 2001
Skills
Microsoft Excel, Event Planning, Microsoft Office, Public Speaking, Microsoft Word, Customer Service, Budgets, Strategic Planning, Nonprofits, Research, PowerPoint, Outlook, Program Management, Team Building, Fundraising, Accounts Payable, Government, Analysis, Community Outreach, Leadership Development, Public Relations, Social Media, Entrepreneurship, Training, Management, Strategic Financial..., Small Business, Leadership, Financial Planning
Education
Entrepreneurship Bootcamp for Veteran's - Families 2013 — 2013
Entrepreneurship
Saint Martin's College 1998 — 1999
Teacher Education Certification, Business Education, Marketing Education, English, History, Grades 4-12
Webster University 1995 — 1998
MBA, Business
The University of Texas at San Antonio 1993 — 1995
BA, History/English
University of Maryland College Park 1992 — 1993
History/English
California State University-Sacramento 1988 — 1991
History
Solano Community College 1985 — 1987
A.A., Physical Education
Messiah College 1984 — 1985
Psychology/Sports Medicine
Pemberton High School 1980 — 1984
High School Diploma, College Prepatory
Serco September 2013 - Present
Clark County School District - Kentucky September 2012 - September 2013
Ameri-Lingua Language Group April 2012 - September 2013
Clarity Interpreting May 2012 - September 2012
Evangelical Lutheran Church in America 2011 - 2012
Lexington-Fayette Urban County Human Rights Commission September 2007 - July 2011
University of Kentucky November 2006 - September 2007
University of Kentucky October 2006 - July 2007
Skills
Spanish, Interpreting, Mathematics, Chinese culture, organization, Organizational Structure, Web Project Management, Website Development, Corporate Communications, Community Outreach, Legal Translation, Medical Translation, Volunteer Management, Translation, Teaching, Public Speaking
Education
Eastern Kentucky University 2010 — 2014
MBA, Business Administration; Accounting; Business Communication, Marketing, Statistics, and Web Design, GPA 3.8
Eastern Kentucky University 2009 — 2014
MBA, (Masters of Business Administration), GPA 3.8
Barry University 2002 — 2007
Bachelors of Science, Management
Spanish Immersion Program: Fayette County Public Schools 1990 — 2000
High School Diploma, Spanish classes daily, GPA 4.0
Serco January 2015 - Present
Rosetta Stone September 2013 - March 2014
Bridgewater College August 2011 - May 2013
Rosetta Stone July 2012 - April 2013
Skills
PHP, Information Technology, Java, JavaScript, Computer Science, Communication, Problem Solving, Organization, Programming, HTML, Ruby on Rails, C++, CSS, Ruby, Scrum, SQL, MySQL, Microsoft Excel, Databases
Education
Bridgewater College 2011 — 2013
Bachelor of Science (BS), Management Information Systems and Services
Adecco Staffing, USA October 2014 - Present
Dow Corning 2014 - 2015
Kforce Inc March 2014 - October 2014
Enterprise Solution Inc. June 2013 - November 2013
Serco July 2012 - February 2013
Dell May 2011 - June 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Windows XP Pro, Windows 7, Outlook, SQL Server 2008, Microsoft SQL Server, Windows, Windows Server, SQL, Visio, Operating Systems, HTML, Oracle, Databases, Computer Hardware, Routing, VMware, Active Directory, System Administration, Troubleshooting, OS X, Servers, Access, Software Documentation, Technical Support, XP, Software Installation, Network Administration, Networking, Linux, IIS, Help Desk Support, TCP/IP, SharePoint, Hardware, Microsoft Exchange, DHCP, Routers, DNS, VPN, Citrix, Group Policy, Laptops, Antivirus, BMC Remedy, Blackberry Enterprise..., System Deployment, Printers
Education
Bellevue University 2014 — 2016
Master's Degree, Cyber Security
Bellevue University 2012 — 2013
Bachelor of Science (BS), Network and System Administration/Administrator
Southeast Community College 2008 — 2013
AAS, CIT: Network manager
Department of Veterans Affairs July 2013 - Present
Saint Luke's Health System July 2012 - October 2013
Serco July 2012 - July 2013
Human Terrain Systems June 2010 - July 2012
BAE Systems January 2010 - May 2010
United States Air Force October 2006 - January 2010
Odyssey Healthcare June 2004 - October 2006
Wichita Child Guidance Center June 2001 - September 2002
New York Life Insurance Company June 2000 - June 2001
Fireplace Place June 1999 - May 2000
Skills
Psychotherapy, Mental Health, Crisis Intervention, Social Services, Treatment, Training, Employment Training, Job Coaching, Resume Writing, Interview Preparation, Job Search, Stress, Program Development, Google Groups, Therapists
Education
Northcentral University 2014 — 2018
Doctor of Philosophy (PhD), Psychology
Wichita State University 2002 — 2004
Master of Social Work (M.S.W.), Social Work
Brigham Young University 1997 — 2000
Bachelor of Science (B.S.), Sociology - Emphasis in Analysis and Research
Ricks College 1996 — 1997
Associate of Science (A.S.), Pre-Dentistry Studies
Butler County Community College 1995 — 1996
General Studies
Serco July 2012 - Present
Colonial Managment Group January 2012 - June 2012
Family Enrichment October 2011 - June 2012
Skills
Clinical Supervision, Therapeutic Crisis..., Communication, Community Outreach, Organization, Goal-oriented...
Education
Capella University 2007 — 2010
Master's degree, Marriage and Family Therapy/Counseling
Florida State University 2004 — 2007
Bachelor's degree, Child Development
John L Scott Real Estate DuPont October 2012 - Present
John L Scott Real Estate DuPont June 2014 - June 2015
Harbor Wholesale Foods October 2013 - May 2014
Department of Human Resources/Army Substance Abuse Program October 2010 - June 2011
Serco December 2009 - October 2010
Serco May 2009 - December 2009
Directorate of Family and Morale, Welfare and Recreation November 2008 - May 2009
Pitney Bowes April 2007 - June 2008
United States Air Force March 2001 - May 2005
Skills
Buyer Representation, Listings, Single Family Homes, Military Relocations, Foreclosures, First Time Home Buyers, Investors, Sellers, Relocation, Condos, Residential Services, New Home Sales, Short Sales, Move Up Buyers, HUD, Townhomes, Real Estate Transactions, Transaction Coordination
Education
Capella University 2010 — 2012
Master of Science (M.S.), Human Services, General
DeVry University-Georgia 2007 — 2010
Bachelors of Science, Business Administration and Management, General
Everest Institute-Jonesboro 2007 — 2007
Diploma, Medical Insurance Specialist/Medical Biller
Serco March 2008 - Present
NeuStar September 2005 - March 2008
Square D Software Ltd 1995 - 2000
DSQ Software 1995 - 2000
Bitech, Singapore 1994 - 1995
BITECH 1993 - 1995
Bitech International 1992 - 1994
Skills
Performance Tuning, Data Warehousing, Oracle RAC, Enterprise Architecture, Disaster Recovery, Unix, Solaris, Database Design, Oracle, Databases, Database Administration, SOA, Data Migration, ETL, PL/SQL, Data Modeling, Solution Architecture, Oracle Applications, SDLC, DB2, Unix Shell Scripting
Education
Bangalore University 1987 — 1991
Washington State Emergency Management August 2005 - Present
SERCO May 2005 - August 2005
The Centre at Norpoint January 2005 - May 2005
Pure Fitness August 2004 - October 2004
5th Air Support Operations Squadron December 1998 - December 2003
604th Air Support Operations Squadron December 1997 - December 1998
74th Fighter Squadron--The "Flying Tigers" October 1996 - December 1997
18th Air Support Operations Group May 1995 - October 1996
14th Air Support Operations Squadron October 1994 - May 1995
Detachment 1, 717th Air Support Operations Group January 1992 - September 1994
Skills
Emergency Management, Foreign Affairs, Editing, Military Operations, Public Speaking, Military, Army, Exercises, Counterterrorism, National Security, Homeland Security, Training, Hazardous Materials, Security, Management, Intelligence, Government, Air Force, Security Operations, Leadership, Navy, Emergency Services, Tactics, Weapons, Disaster Response, Policy, Crisis Management, Special Operations, First Aid, Security Clearance, Security Management, Defense, Command, NIMS, Private Investigations, Weapons of Mass..., Police, Interagency Coordination, First Responder, Military Experience, Contingency Planning, Investigation, Firearms, Surveillance, Incident Command, Enforcement, Organizational..., Physical Security, Intelligence Analysis, Force Protection
Education
University of Washington 2010 — 2011
Popular Fiction
Troy University 1991 — 1993
Master of Science, International Relations
Excelsior College 1986 — 1990
Bachelor of Science, General Studies
Community College of the Air Force 1986 — 1988
Associate of Applied Science, Communications Principles Technology
Community College of the Air Force 1985 — 1987
Associate of Applied Science, Avionics Principles Technology
Broome Community College 1979 — 1982
Associate of Applied Science, Engineering Science
Canada Mortgage and Housing Corporation (CMHC) January 2015 - Present
Canada Mortgage and Housing Corporation (CMHC) November 2011 - January 2015
Canada Mortgage and Housing Corporation (CMHC) January 2008 - November 2011
Serco 2003 - 2008
La Cité collégiale 2001 - 2003
Civic life 2000 - 2001
Tremblay Guittet Communications May 1998 - 2000
Skills
Strategic Communications, Internal Communications, Strategic Planning, Training, Project Management, Analysis, Marketing, Public Relations, Social Media, Marketing Communications, Workshop Facilitation, Coaching, Change Management, Performance Management, Business Analysis, Policy, Stakeholder Engagement, Organizational..., Instructional Design, Government, Strategy, Corporate Communications, Crisis Communications, Marketing Strategy, Strategic Thinking, Media Relations, Leadership, Event Management, Multi-channel Marketing, Community Outreach, Communication, Relationship Management
Education
Mount Royal University 2012 — 2015
public relations
Carleton University
B.a, Marketing and International Trade
Engineering Solutions & Products LLC March 2012 - January 2015
Exelis March 2011 - March 2012
ManTech International Corporation 2010 - 2010
Serco February 2008 - December 2009
General Dynamics Advanced Information Systems September 1999 - December 2007
GTE Government Systems 1977 - 1999
Skills
Financial Reporting, Mergers & Acquisitions, Finance, Financial Analysis, Managerial Finance, Cash Management, Risk Management, Acquisition Integration, Corporate Finance, Forecasting, Sarbanes-Oxley Act, Financial Modeling, Strategic Financial..., Restructuring, Banking, Accounting, Due Diligence, Variance Analysis, Business Process..., Executive Management, Financial Planning, Process Improvement
Education
Babson College - Franklin W. Olin Graduate School of Business 1980 — 1982
MBA, Finance
Boston University Questrom School of Business 1972 — 1976
BSBA, Finance
Serco May 2015 - Present
Rontan Signals 2010 - 2013
All Star/ G4S Wackenhut 2009 - 2010
Federal Signal Corporation 2006 - 2009
Clippinger Police Vehicle sales Group 2005 - 2006
City of Industry 2004 - 2005
Los Angeles County Sheriff's Department 1972 - 2004
U.S. Army 1/68th Armor March 1968 - March 1970
Skills
Sales Management, Consultative Selling, New Business Development, Sales Operations, Negotiation, Account Management, Product Development, Forecasting, Strategic Planning, Trade Shows, Product Marketing, Customer Relations, Marketing Strategy, Team Building, Selling, Sales, Automotive, Training, Marketing, Direct Sales, International Sales, Start-ups, Vehicles, Sales Process, Business Planning, Budgets, Leadership, Operations Management, Management, Strategy, Inventory Management, B2B, Cross-functional Team..., Contract Negotiation, Competitive Analysis, Pricing, Logistics, Automobile, Customer Satisfaction, P&L Management, Customer Retention, Enforcement, Purchasing, Emergency Services, Coaching, Key Account Management, Product Management, Business Development, Market Planning, Salesforce.com
Education
California State University-Long Beach 1976 — 1977
Business Administration and Management, General
East Los Angeles College 1973 — 1973
Administration of Justice
Mt. San Antonio College 1971 — 1972
Associate of Arts and Sciences (A.A.S.), Administration of. Justice
Chaffey College 1966 — 1967
Associate of Arts (A.A.), Business Administration and Management, General
ASE GROUP, INC. December 2014 - Present
Her Hero, LLC May 2010 - Present
US Army September 2013 - December 2014
United States Air Force July 2011 - December 2012
Serco August 2009 - July 2010
Hyatt Hotels Corporation January 2006 - March 2008
Hyatt Regency San Antonio January 2006 - October 2007
Sunset Station April 2005 - December 2005
Enterprise May 2004 - April 2005
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, CAD, QuickBooks, Sales Management, Sales Process, Strategic Communications, Marketing, Self-driven, Problem Solving, Budget, Customer Service, Process Improvement, Food & Beverage, Meeting Planning, Hospitality Management, Budgets, Public Relations, Event Planning, Sales, Customer Satisfaction, Program Management, Training, Event Management, Catering, Corporate Events, New Business Development, Food, Government, Military, Management, Social Media, Forecasting, Marketing Strategy, Hotels, Leadership, Hospitality, Hotel Management, Hospitality Industry
Education
Capella University 2013 — 2014
Human Development
Barton County Community College 2009 — 2009
Employee Development for Managers
The University of Texas at El Paso 1998 — 2001
B.A., Criminal Justice & Political Science
Serco September 2014 - December 2014
Serco June 2014 - August 2014
Self-Employed January 2012 - May 2014
Sristi, Hitech Infosoft, Arpan Publishing July 2005 - January 2007
IIMA July 2006 - December 2006
Teaching July 2000 - September 2002
Skills
Journalism, News Writing, Media Planning, Technical Writing, Content Writing, Project Coordination, Classroom Training, Course Development, Yoga, ESL Teaching, Teaching
Education
Birmingham City University
PGDIP, International Broadcast Journalism
Gujarat University
Master of Arts (MA), English Language and Literature/Letters
Serco March 2015 - Present
QSSI June 2014 - March 2015
Harris Corporation August 2011 - June 2014
Accenture November 2010 - August 2011
HP Enterprise Services April 2008 - November 2010
IBM Global Services May 1984 - April 2008
Skills
Program Management, Outsourcing, ERP, IT Service Management, Security, PMP, Integration, Vendor Management, CRM, EHR, Process Improvement, SDLC, Professional Services, Strategy, Business Intelligence, IT Strategy, Business Analysis, Requirements Analysis, Business Development
Education
Bryant University 1978 — 1981
MBA Management, BS Accounting
Morgan Stanley January 2010 - September 2010
Credit Suisse September 2006 - July 2009
Barclays BANK PLC August 2005 - September 2006
Barclays Bank July 2003 - September 2006
Lexis Nexis August 2001 - October 2002
Serco September 1998 - September 1999
Skills
New Business Development, Financial Analysis, Financial Modeling, Data Analysis, Competitive Analysis, Regulatory Reporting, Financial Accounting, Account Reconciliation, Financial Reporting, Valuation, Pivot Tables, Variance Analysis, Analysis, Business Objects, Corporate Finance, Due Diligence, Business Development, Strategy, Portfolio Management, Management, Business Analysis, Banking, Business Process..., Strategic Planning, Risk Management
Education
University of Michigan - Stephen M. Ross School of Business 2009 — 2011
MBA, Accounting and Finance
London School of Economics and Political Science
Master of Science, Information Systems Management
Achimota School
Birkbeck, University of London
US Army Garrison November 2010 - Present
SERCO July 2008 - November 2010
Kansas Media One March 2007 - July 2008
Dept of Army MWR January 2000 - March 2007
American Identity December 1996 - December 2000
ACI International 1995 - 1997
Skills
Adobe Creative Suite, Marketing Communications
Education
Baker College Center for Graduate Studies 2006 — 2009
MBA, Marketing
Kansas State University 1990 — 1994
BS, General Business
Serco October 2006 - Present
SI International 2006 - 2008
Skills
Business Analysis, Program Management, System Administration, IT Management, Project Management, Windows Server, Servers, Security, ITIL, IT Service Management, SharePoint, Databases, Active Directory, Integration, Enterprise Architecture, Microsoft SQL Server, Requirements Analysis, IT Strategy, Disaster Recovery
Education
Bridgewater College 1996 — 1999
Serco April 2014 - Present
Mercer April 2013 - April 2014
Mercer January 2012 - April 2013
Mercer October 2011 - January 2012
Frantz Building Services July 2009 - October 2011
Evansville Museum of Arts, History and Science 2009 - 2010
Frantz Building Services July 2008 - July 2009
Swat Pest Management, INC June 2006 - July 2008
Dan's Competition June 1998 - July 2006
Skills
Human Resources, Microsoft Excel, Technical Aptitude, Sales, Recruiting, Leadership, Marketing, Coaching, Compensation Structures, Market Pricing, Database Admin, Relational Databases, ePRISM, Pay Structures, Compensation Strategies, Management, Employee Benefits, Training, Customer Service, HRIS
Education
Ball State University - College of Business 2009 — 2010
MBA, Entrepreneur
University of Southern Indiana 2000 — 2006
Bachelor of Arts, Business Administation
Serco May 2014 - January 2015
Austin Peay State University October 2011 - December 2013
Wells Fargo November 2006 - September 2011
Wal Mart March 2005 - November 2006
Skills
Event Planning, PowerPoint, Leadership, Higher Education, Microsoft Word, Photoshop, Dreamweaver, Mac, Broadcast, Television, Video Production
Education
Austin Peay State University 2011 — 2013
Bachelor’s Degree, Communications, Concentration: Sports Broadcasting
University of Maryland University College 2003 — 2004
Bachelor of Arts (BA), Communications
Christopher Newport University 2000 — 2002
Bachelor of Arts (BA), Communications
Western Branch High School 1998 — 2000
Diploma in 2000
Brookings High School 1996 — 1997
High School
Serco January 2015 - Present
US Army April 2013 - June 2014
US Army April 2011 - December 2012
US Army April 2009 - April 2011
US Army January 2008 - April 2009
US Army October 2006 - April 2008
US Army July 2004 - July 2006
Skills
Security Clearance, Military, Leadership, Army, DoD, Management, Program Management, Military Experience, Government, Training, Command, Military Logistics, Leadership Development, Team Building, Operational Planning, National Security, Force Protection, Military Training, Operations Management, Team Leadership, Analysis, Logistics, Top Secret, Weapons, Counterterrorism, Defense, Intelligence, Outlook, Microsoft Excel, Senior Leadership..., Advanced Culinary..., Contracting Officer..., Food Service Management..., Enlisted Aide Training..., SERV SAFE, Food..., Primary Leadership..., Military Operations, Ooerations Security..., Basic Non-Commissioned..., Combat Life Savers..., Recruitment Advertising, Job Fairs
Education
Excelsior College 2011 — 2014
Bachelor's Degree, Administrative Management and Criminal Justice, 3.67
Pikes Peak Community College 2004 — 2005
Associate's degree, General Studies
Baylor University 1992 — 1993
Serco May 2012 - Present
INTELENET BPO SERVICES FZ-LLC December 2010 - December 2011
[24]7 2007 - 2010
Skills
Customer Service, Project Planning, Call Centers, Workforce Management, Analysis, Process Transitioning, Service Delivery, Contact Centers, Process Improvement, Forecasting, Performance Management, Operations Management
Education
Campbellsville University 2012 — 2015
Bachelor of Organizational Management, Business Administration, Management and Operations
Simpson Delmore Greene LLP July 2013 - Present
Teeple Hall, LLP April 2011 - June 2013
Serco 2008 - 2008
Solekai Systems 2006 - 2007
Skills
Litigation, Commercial Litigation, Legal Writing, Employment Law, Personal Injury, Legal Research, Real Estate Economics, Intellectual Property, Civil Litigation, Westlaw, Real Estate, Negotiation, Trials, Courts, Arbitration, Mediation
Education
California Western School of Law 2008 — 2010
Doctor of Law (J.D.)
Sam Houston State University 2004 — 2006
Master of Arts (M.A.), English Language and Literature/Letters
Texas A&M University 1998 — 2003
Bachelor of Science (BS), Psychology
Jesuit
M V Transportation June 2013 - Present
M V Transportation November 2011 - June 2013
MV Transportation November 2009 - November 2011
First Student 2008 - 2009
Serco December 1999 - 2005
Skills
Transportation, Operations Management, Team Building, Logistics, Fleet Management, Operational Excellence, Transportation..., Public Transport, DOT regulations, Trucking, Purchasing, Inventory Management, Continuous Improvement, Customer Satisfaction, Change Management, DOT Compliance, Budgets, Transportation Planning, Dispatching, Management, Contract Management, Income Statement, Process Improvement, Maintenance Management, Strategic Planning, Program Management, Customer Service, Rail, Supervisory Skills, Warehousing, Procurement, Safety Management..., Freight, Process Scheduler, Logistics Management, Light Rail, P, DOT Regulations
Education
California State University-Long Beach 1977 — 1981
B S Engineering, Mechanical Engineering
Orange Coast College 1975 — 1977
AA welding technology, welding
Ruth Dow Rogers Consulting, September 2003 - Present
Centerpoint Institute for Life & Career Renewal June 2014 - Present
Serco September 2013 - May 2014
Pacific Lutheran University March 2006 - May 2012
Green River Community College 1999 - 2003
University of Washington Medical Center 1996 - 1999
University of Nebraska Medical Center October 1993 - October 1996
Internal Revenue Service, Oakland and San Francisco January 1991 - October 1993
John F. Kennedy University February 1989 - January 1992
Metro Community College, Omaha, NE April 1978 - May 1984
Skills
Career Counseling, Interpretation of MBTI..., Strengths Finder/..., Career Development, Change Management, Retreats, Job Search Strategies, Resume Writing, Career Assessment, Student Affairs, Interview Preparation, Higher Education, Academic Advising, Student Development, Job Search, Retreat Leader, Strong Interest..., Public Speaking, Community Outreach, Coaching, MBTI, Workshop Facilitation, Leadership, Conflict Resolution, Student Engagement, Teaching, Training, Staff Development, Program Development, Cover Letters, Organizational..., Organizational..., Workshops, Adult Education, Career Management, Personal Development, Career Development..., Leadership Development, Workshop Development, Team Building, Program Management, Psychotherapy, Executive Coaching, Time Management, Curriculum Design, Job Coaching, Solid computer skills, Instructional Design, Conflict Management, Admissions
Education
Boston University 1974 — 1975
Masters of Education, Counseling and Human Services
Hastings College 1966 — 1970
BA, English, Secondary Education
Aaron's, Inc March 2015 - Present
Phillips Lanes July 2013 - February 2015
Serco June 2008 - July 2012
Skills
Management, Training, Leadership, Strategic Planning, Team Building, Customer Service, Coaching, Recruiting, Project Management, Event Planning, Sales, Social Media, Strategy, Social Networking, Business Development, Business Strategy, Teamwork, New Business Development, Process Improvement, Team Management, Sales Management, Business Planning, Time Management, Operations Management, Human Resources, Customer Satisfaction, Negotiation, Entrepreneurship, Retail, Advertising
Education
Campbellsville University 2010 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
Serco September 2009 - Present
Oklahoma State University June 2007 - September 2008
Oklahoma State University July 2006 - June 2007
Skills
Captivate, E-Learning, Instructor-led Training, Distance Learning, Curriculum Design, Instructional Design, ADDIE, Blended Learning, Learning Management, Needs Analysis, Learning Management..., Adult Education, Training Needs Analysis, Instructional Technology, Autism Spectrum..., Autism, Assistive Technology, Education, Higher Education, Educational Leadership, Leadership Development, Training
Education
Bowling Green State University 2014 — 2016
Master of Education (M.Ed.), Special Education - Autism Spectrum Disorders
Oklahoma State University 2006 — 2011
Master of Science, Educational Leadership Studies, Higher Education
Oklahoma State University 2002 — 2006
Bachelor of Science, Human Development and Family Science
Serco June 2015 - Present
Bridgewater College IT Center January 2015 - May 2015
Target June 2014 - August 2014
Parkhurst Dining Services October 2013 - May 2014
Howie Properties June 2008 - August 2013
Skills
Programming, Information Technology, Computer Hardware, Computer Hardware..., Computer Hardware..., Java, C, C++, Python, Android Development, Android, Linux, Powershell, Computer Repair, Software Engineering, Databases, SQL
Education
Bridgewater College 2011 — 2015
Bachelor of Science (B.S.), Computer Science, 3.4
SRI International May 2015 - June 2015
Serco November 2014 - November 2014
Kelly Services April 2014 - June 2014
Huntington Learning Centers November 2010 - January 2011
BAE Systems October 2005 - November 2008
Northrop Grumman June 2002 - February 2005
Sentel Corporation January 2001 - April 2002
Naval Surface Warfare Center August 1989 - January 2001
Skills
C, C++, Linux, RTOS, Eclipse, Embedded Systems, Software Development, OOP, Embedded Software, GNU tools, GNU C++, GNU C, GNU Make, GNU Debugger, Fortran, Java, Red Hat Linux, CentOS, Ubuntu, Unix, Windows, Windows Server, Windows XP Pro, Windows 7, Mac OS X, CVS, CMMI, CMM, ISO 9001, Green Hills Integrity, Green Hills, Green Hill MULTI IDE, Visual C++, Eclipse CDT, System Administration, Cross-platform..., OO Software Development, OOAD, UML, Software Engineering, Multithreading, Operating Systems, Perl
Education
Virginia Polytechnic Institute and State University 1990 — 1992
Cameron University 1984 — 1989
Bachelor of Science
TEKWISSEN™ February 2015 - September 2015
Mindlance February 2012 - February 2015
Aegis May 2010 - February 2012
Serco April 2007 - May 2010
Skills
Recruiting, Talent Acquisition, Human Resources, Management, BPO, Troubleshooting, Employee Relations, Service Delivery, Vendor Management, IT Recruitment, Business Analysis, People Management, Call Center Management, HR practices, Operations, Customer Service..., WFM & MIS Management, Back end Operations, Call Centers, Customer Service, Telecommunications, Screening, Technical Recruiting
Education
Bangalore University 2005 — 2008
Bachelor of Commerce (B.Com.), Business/Commerce, General
Human Resources Command September 2014 - Present
US army human resources command October 2013 - September 2014
US Army August 2011 - November 2013
Serco October 2010 - July 2011
US Army September 2008 - July 2010
US Army August 2007 - August 2008
US Army August 2005 - July 2007
A Detachment 516TH PSB June 2003 - July 2005
Skills
Army Records..., Digital Training..., Civilian Supervisor's..., Advanced..., German Headstart Course..., Unit PreventionLeader..., Total Army Total..., Basic Noncommissioned..., Equal Opportunity..., Microsoft Word, Excel,..., (EDAS), EMILPO, TOPMIS, DTMS, ARISS, MYFORMS, IPERMS, ADPAAS, MEDPROS, SMS, Government, Army, Military, Human Resources, Training, Quality Assurance, Policy, Leadership, Command, Recruiting, Management, DoD, Intelligence Analysis, Military Experience, Military Operations, Operational Planning, Security, Security Clearance, Microsoft Office
Education
Barton County Community College 1998 — 2000
Associate of Arts (A.A.), General Studies
beechcroft
Operation Azimuth September 2015 - Present
Rodan and Fields Dermatologists July 2015 - Present
The Career Tree, LLC July 2015 - September 2015
Serco November 2013 - July 2015
Vanderbilt University Medical Center January 2013 - May 2013
ACS/EFMP August 2012 - December 2012
Gateway Hospice December 2011 - June 2012
Austin Peay State University 2009 - 2011
Soldiers and Families Embraced 2008 - 2008
Skills
Army, Military, Public Speaking, Higher Education, Research, PowerPoint, Microsoft Office, Career Counseling, Resume Writing, Teaching, Government, Command, Technical Writing, Mental Health, Community Outreach, Family Therapy, Treatment, Child Advocacy, Child Sexual Abuse, Child Protective..., Advocacy, Medical Social Work, Therapists, Case Management, Online Social Networking, Client Counseling, Veterans, Leadership Development, Crisis Intervention, Career Development..., Program Management, Group Therapy, Program Development, Social Media
Education
University of Southern California 2011 — 2013
Master of Social Work (MSW), Military Social Work
Austin Peay State University 2009 — 2012
Master of Arts (M.A.), Industrial and Organizational Psychology
Austin Peay State University 2006 — 2011
Bachelor's degree, Psychology
Reprogenetics August 2015 - Present
Penn State University August 2013 - August 2015
University at Buffalo (UB) January 2013 - July 2013
National Chemical Laboratory June 2010 - August 2010
Serco June 2008 - July 2008
National Chemical Laboratory, India December 2006 - January 2007
Skills
Nanotechnology, Chemistry, Nanoparticles, Cell Culture, Agarose Gel..., Coatings, Laboratory, Gel Electrophoresis, Research, Western Blotting, Physics, Microscopy, Molecular Biology, Microsoft Excel
Education
Penn State University 2013 — 2017
Master of Science (M.S.), Biomedical Sciences & Personalized Medicine
State University of New York at Buffalo 2011 — 2013
Master of Science (MS), Biomedical Sciences, General
Birla Institute of Technology & Science, Pilani 2007 — 2011
Bachelor's Degree, Biotechnology
Fergusson College, Pune 2004 — 2006
Maharashtra State Board (12th Std equivalent to `A' levels)
Abhinava Vidyalaya
Linkitall LLC August 2012 - Present
Serco February 2012 - Present
The Cogar Group September 2013 - August 2014
Military Personnel Services Corporation (National Guard Bureau) April 2013 - June 2013
Serco February 2013 - April 2013
Military Personnel Services Corporation November 2010 - February 2013
Military Personnel Services Corporation November 2010 - February 2013
United States Army Reserve April 2010 - October 2010
United States Army Reserve July 2008 - October 2010
United States Army Reserve June 2009 - April 2010
Skills
Recruiting, Employee Relations, Talent Acquisition, Human Resources, Training, Organizational..., Employee Benefits, Team Building, Coaching, Employee Training, Recruitment Training, Customer Service, Career Counseling, Leadership, Program Management
Education
Northcentral University 2014 — 2018
Doctor of Business Administration, Business Administration and Management, 3.38
Baker College Center for Graduate Studies 2012 — 2014
Doctor of Business Administration, Human Resources Management/Personnel Administration, General
Northcentral University 2008 — 2010
Master of Business Administration (MBA), Management
Virginia State University 2004 — 2007
Bachelor of Science (B.S.), Animal Science / Pre-Vet
Independent Consultant February 2015 - March 2015
Spirit Equestrian Open Program June 2014 - January 2015
Serco June 2013 - November 2013
Raytheon November 2011 - June 2013
Raytheon October 2006 - November 2011
Raytheon Technical Services Company October 2001 - October 2006
Raytheon Technical Services Company January 2000 - October 2001
Raytheon Technical Services Company May 1993 - December 1999
Hughes Aircraft Company 1985 - 1991
GE 1981 - 1985
Skills
Earned Value Management, Leadership, Lean Manufacturing, Six Sigma, Program Management, Engineering, Logistics, DoD, Industrial Engineering, National Security, Manufacturing, Aerospace, Change Management, Security Clearance, Government Contracting, Budgets, Training, Proposal Writing, Defense, Supply Chain Management, Operations Management, Executive Management, Integrated Marketing, Engineering Management, Project Management, Strategic Planning, Systems Engineering, Continuous Improvement, Navy, Value Stream Mapping, Process Improvement, Project Planning, Electronics, Government, Military Operations, Requirements Management, CMMI, Army, Process Scheduler, Cross-functional Team..., Integration, Intelligence, Military, Command, Troubleshooting
Education
Penn State University 1978 — 1981
BS IE, Industrial Engineering
California State University-Fullerton, Mihaylo College of Business and Economics
MBA, Marketing
Serco November 2013 - Present
Serco March 2013 - November 2013
Reflective Energy Solutions 2009 - March 2013
Royal Bank of Scotland 2007 - 2009
Contractor November 2004 - October 2007
Eaton Corporation March 2003 - November 2004
Marless Communications July 2001 - March 2003
EMC December 2000 - June 2001
General Electric Industrial Systems February 1998 - December 1999
Schneider Electric 1988 - 1997
Skills
Contract Negotiation, New Business Development, Strategy, Procurement, Energy, Business Development, Strategic Planning, Business Strategy, Channel Partners, Account Management, Competitive Analysis, Product Development, Key Account Management, Sales Management, Team Building, Negotiation, Business Planning, Product Marketing, Customer Service, Executive Management, Team Management, Consultative Selling, Product Management, Analysis, Sourcing & Procurement, Channel Management, Promotions, Market Development, Strategy Development, Proposal Review, Contract Negotiations, Customer Relations, Team Leadership, Mentoring, Coaching, Management Consulting, Planning, Contract Management, Employee Training, Workshop Facilitation, Public Speaking, Curriculum Development, Interpersonal Skills, Executive Coaching
Education
Cambridge College 2009 — 2011
MA.Ed, Counseling, Career Developement
Boston University 1999 — 2000
MCSE, Microsoft, 90
Temple University
BA, Communications
Serco December 2014 - Present
Amerinet, Inc. July 2013 - January 2014
Heartland Health June 2012 - August 2013
Blue Ridge HealthCare January 1998 - September 2011
St. Mary Hospital January 1997 - June 1998
Schoolcraft College 1986 - June 1998
St. Mary Hospital January 1995 - December 1996
St. Mary Hospital February 1992 - December 1994
N. Detroit General Hospital September 1990 - January 1992
Ford Motor Company 1983 - 1989
Skills
Customer Satisfaction, Vendor Management, Healthcare Management, Security, Food Service, Human Resources, Management, Healthcare Industry, Customer Service, Leadership Development, Project Management, Microsoft Excel, Physician Relations, Leadership, Performance Management, Facilities Management, Process Improvement, Strategic Planning, Team Building, Healthcare
Education
California Coast University 2006 — 2008
Master's, Business Administration
California Coast University 2005 — 2008
Bachelor's, Science in HealthCare Administration
Hewlett-Packard November 2014 - Present
Polycom January 2013 - November 2014
Serco November 2006 - November 2012
Bell Tower Software December 2002 - November 2010
USBank July 2001 - September 2002
b-swing March 1997 - February 2001
Creative Internet Solutions November 1995 - March 1997
Skills
Database Design, Web Application Design, Computer Security, Agile Methodologies, Microsoft SQL Server, Web Applications, Java, C#, SQL, JavaScript, XML, Software Development, Databases, Unix, Application Architecture, ASP.NET, jQuery, Linux, IIS, Eclipse, Programming, Python, Tomcat, Virtualization, Xen
Education
Carleton College 1991 — 1995
BA, English, Film Studies
Award-Winning Education Leader February 2012 - Present
On Track Coaching, LLC 2015 - 2015
On Track Coaching, LLC 2015 - 2015
Stratford University 2014 - 2015
Strayer University August 2005 - October 2013
Strayer University July 2009 - April 2010
Serco July 1997 - August 2004
Azusa Pacific University July 2001 - February 2004
Roadway Express May 1986 - 1989
Skills
Student Affairs, Distance Learning, Leadership, Non-profits, Strategic Planning, Coaching, Team Building, Customer Service, Classroom, Educational Leadership, Adult Education, Program Management, Training, Career Counseling, Nonprofits, Resume Writing, Program Development, Recruiting, Academic Advising, Student Financial Aid, System Administration, Instructional Design, Policy, Administration, Event Planning, Conflict Resolution, Grant Writing, Retaining Customers, Management, Supervisory Skills, Community Outreach, Executive Facilitation, Change Management, Curriculum Design, Strategic Initiatives, Project Management, Enrollment Management, Editing, Campus, Public Speaking, Leadership Development, Higher Education
Education
Biola University 1996 — 2001
PHD, Intercultural Education
Golden Gate Baptist Thelogical Seminary 1996 — 1998
MACE, Christian Education
Golden Gate Baptist Thelogical Seminary 1995 — 1998
MDIV, Divinity
Golden Gate University 1984 — 1986
MPA, Public Administration
Southern Illinois University, Carbondale 1982 — 1985
BS, Management
San Fernando HS
Serco November 2014 - Present
Salient Federal Solutions August 2010 - July 2012
2004-2008 November 2004 - November 2008
Skills
Switches, Networking, Software Installation, Computer Network..., Wireless Networking, Network Security, Cisco Routers, Hardware Installation, Field Installation, Computer Repair, Maintaining A Positive..., VoIP, Internet Troubleshooting, RF troubleshooting, Remote Troubleshooting, Network Administration, Equipment Installation, Electronics Repair, Equipment Repair, Government Contracting, Afghanistan, Tactical Communications, Personal Security, Team Building, Military, Program Management, Security Clearance, Information Assurance, Troubleshooting, Leadership, Security, Training, DoD, Military Operations
Education
Cameron University 2013 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cameron University 2012 — 2013
Associate of Science (AS), Business Administration/ Management Specialization, 2.5
University of Phoenix 2011 — 2012
Associates of General Studies
Southwestern College June 2015 - Present
Pinnacle Career Institute July 2012 - January 2015
Serco August 2008 - February 2012
University of Central Missouri August 2005 - August 2008
Skills
Instructional Design, Project Management, Lean Process Improvement, Instructional Technology, Technical Writing, Curriculum Design, Curriculum Development, Curriculum Mapping, Curriculum Assessment, Corporate Training, Coaching, Leadership, Training, Employee Training, Staff Development, Management, Team Building, Distance Learning, Program Management, Public Speaking, E-Learning, Adult Education, Educational Technology, Higher Education, Instructor-led Training, Leadership Development, Training Delivery, Educational Leadership, Classroom, Faculty Development, Blended Learning, Courses, Teacher Training, Student Affairs, Teaching, Learning Management..., Accreditation, Captivate, ADDIE, Resume Writing, Learning Management
Education
Capella University 2010 — 2015
Currently in dissertation process - Ph.D., Instructional Design (IDOL)
University of Central Missouri
Ed.S., Technology and Occupational Ed.
Serco - North America April 2012 - October 2012
Serco July 2009 - February 2011
Quest Diagnostics September 2002 - March 2009
Skills
Resume Writing, Social Services, Conflict Resolution, Case Managment, Employee Relations, Crisis Intervention, Career Development, Training, Leadership Development, Recruiting, Human Resources, Onboarding, Interviews, Management, Policy, Case Management
Education
Capella University 2009 — 2011
MS, Human Services
Fontbonne University 2003 — 2007
BS, Organizational Studies
Ontario Ministry of Health and Long-Term Care November 2013 - Present
Serco September 2012 - November 2013
MacPhie & Company April 2012 - July 2012
Carleton University September 2008 - April 2012
Transport Canada July 2010 - March 2011
Parks Canada May 2009 - August 2009
Canadian Children's Theatre Company February 2003 - August 2006
Skills
Team Leadership, Communication, Marketing Strategy, Public Relations, Public Speaking, Inter-personal, Data Analysis, Analytics, Project Planning, Project Management, Leadership, Nonprofits, Research, Government, Teamwork, Policy, Analysis, Press Releases, Business Development, Recruiting, Proposal Writing, Time Management
Education
Carleton University 2011 — 2012
Master of Political Management, Public Affairs
Carleton University 2006 — 2011
Bachelor of Public Affairs and Policy Management (Honours), Strategic Public Opinion and Policy Analysis
Soldier For Life - Transition Assistance Program, Fort Leavenworth, KS January 2015 - Present
Serco September 2013 - January 2015
Force Design Directorate, Fort Leavenworth, KS May 2006 - July 2011
Combined Arms Center, G3, Fort Leavenworth, KS May 2004 - May 2006
Office Chief Army Reserve, February 2000 - May 2004
311th COSCOM 1997 - 2000
821st Transportation Battalion 1996 - 1997
Ops Grp, A Company 1995 - 1996
311th ACR 1994 - 1995
Central Missouri State University ROTC Battalion 1990 - 1994
Skills
Military Experience, FA 50 Force Management..., Computer Literate, DoD, Command, Government, Military Operations, Training, Program Management, Force Protection, Security Clearance, Defence, Army, Leadership, Military, Defense, National Security, Intelligence
Education
Central Missouri State University 1991 — 1994
Master of Science, Counseling
Baker University 1973 — 1976
Bachelor of Science, Major: Education, Minor: History
VT3 Consulting June 2012 - Present
Sterling Education July 2010 - Present
Art Institute of San Antonio June 2010 - December 2010
Metropolitan International School August 2009 - December 2009
Serco June 2008 - August 2009
Department of Defense Dependents Schools- Europe June 2006 - December 2007
University of Phoenix 2007 - 2007
Memphis City Schools April 2000 - March 2006
Skills
History, Editing, Educational Leadership, Teachers, Tutoring, Elementary Education, Higher Education, Program Development, Curriculum Design, Lesson Planning, Classroom, Staff Development, Leadership Development, Teaching, Teacher Training, Leadership, Employee Training, Curriculum Development, Research, Adult Education, Technology Integration, Instructional Design, Educational Technology, E-Learning, Instructional Technology, Career Counseling, Fundraising, Grant Writing, Public Speaking, Admissions, Educational Consulting, Event Planning, Academia, Nonprofits, Community Outreach, Coaching, Youth Mentoring, Training, Psychology, Classroom Management, Distance Learning, Management, Student Affairs, Special Education
Education
Capella University 2009 — 2012
Ed.D, Educational Leadership and Management
University of Phoenix 2007 — 2008
Educational Leadership
Grand Canyon University 2004 — 2005
M.Ed, Administration and Supervision
Union University 2002 — 2003
M.Ed, Curriculum and Instruction
Christian Brothers University 2000 — 2001
Teacher Certification, K-8 Education
Tennessee State University 1993 — 1998
B.S., Arts and Sciences
Serco January 2015 - Present
Department of Recreation, Parks and Cultural Activities for the City of Alexandria 2014 - 2014
The Home Depot 2012 - 2013
Skills
Sports Management, Event Management, Team Leadership, Event Planning, Retail, Cashiering, Sales
Education
Barry University 2010 — 2014
Bachelor's Degree, Sport Management/ Business Administration
Serco January 2015 - Present
Susquehanna Bank August 2014 - December 2014
Aflac May 2013 - July 2013
Kingsdown, Inc./Sleep to Live May 2011 - August 2011
Skills
Customer Service, Team Building, Public Speaking, Microsoft Office, Management, Leadership, Leadership Development, Time Management, Employee Training, PowerPoint, Teaching, Microsoft Excel
Education
Bridgewater College 2010 — 2014
Bachelor of Science (BS), Major: Information Systems Mangagment, General, Minor: Business Administration
Winters Mill High School 2006 — 2010
High School, Mathematics, Science and Technology
Serco November 2014 - Present
VITAS Innovative Hospice Care July 2012 - May 2014
County of San Diego November 2008 - April 2011
L-3 Communcations August 2006 - February 2008
Skills
Training, Team Building, Leadership Development, Strategic Planning, Public Speaking, Leadership, Process Improvement, Project Management, Microsoft Excel, Microsoft Office, Project Planning, Coaching, Change Management, Government, Operations Management, Military, Risk Management, Negotiation, PowerPoint, Program Management, Outlook, Event Planning, System Administration, Healthcare, Team Leadership, Organizational..., Data Analysis, Customer Service, Policy, Community Outreach, Management, Human Resources, Organizational..., Administration, Staff Development
Education
Brandman University, Part of the Chapman University System 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Chapman University 2009 — 2011
BAOL, Organizational Leadership
Grantham University 2004 — 2006
ASBA, Business Administration
Murphy USA August 2014 - Present
Serco 2000 - August 2014
Upstream/Intelenet Global August 2009 - March 2011
Upstream/Intelenet Global August 2009 - March 2011
Intelenet America, LLC 2000 - 2011
Upstream, LLC 2000 - 2009
Skills
Call Centers, Leadership, Customer Service, Performance Management, Security, Customer Experience, Vendor Management, Operations Management, Customer Satisfaction, Training, Team Building, Process Improvement
Education
Campbellsville University 1996 — 1998
Associate of Science (AS), Criminal Justice
Veterans Services 2008 - Present
Serco 1998 - 2007
Skills
Veterans Benefits, Contract Management, Management, Customer Service, Microsoft Office, Microsoft Excel, Leadership, Public Speaking, Team Leadership, Training, Office Management, Marketing, Community Outreach, Project Management
Education
Campbell University
Chaminade University of Honolulu
Serco July 2014 - Present
Dynamic Aviation March 2014 - July 2014
CBIZ June 2012 - March 2014
Harrisonburg Tourism January 2012 - June 2012
AC Furniture June 2007 - September 2007
Skills
PowerPoint, Research, Time Management, Marketing, Microsoft Excel, Training, Data Entry, Social Media, Account Management, Payroll, Microsoft Office 2007, Leadership Development, Public Speaking, Social Media Marketing, Analysis, Teamwork, Organizational..., Social Networking, Management, Data Analysis, Microsoft Word, Team Leadership, Fundraising, Critical Thinking, Facebook, Human Resources, Team Building, Strategic Planning, Leadership, Customer Satisfaction, System Administration, Employee Relations, Small Business, Project Planning, Project Management, Editing, Excel, Word, Time & Attendance, Microsoft Office, Customer Service
Education
Bridgewater College 2008 — 2012
BS, Business Administration with a concentration in management and marketing
Piedmont Governors School 2006 — 2008
Science; Advanced Diploma, Magna
Magna Vista High School 2004 — 2008
Advanced Diploma, 3.8
Looking For New Job Opportunities March 2015 - Present
Serco June 2014 - Present
Socorro Independent School District April 2010 - April 2014
United Way of El Paso County January 2014 - March 2014
ACS XEROX CORPORATION April 2013 - July 2013
Family First English Spanish Newspaper June 2009 - September 2009
Melaleuca Incorporated March 2005 - October 2006
The Church of Jesus Christ of Latter-day Saints May 1999 - May 2001
Skills
DoD, Active DoD Secret..., Attention to Detail, Government, Training, Public Speaking, Resume Writing, Team Building, Management, Public Relations, Customer Service, Higher Education, Social Media, Instructional Design, Spanish, Leadership, Educational Leadership, Customer Satisfaction, Career Counseling, Curriculum Design, Human Resources, high integrity, Microsoft Excel, E-Learning, Qualitative Research, Integrity, People Skills, Strategic Leadership, Classroom, Microsoft Office, Microsoft Word, Problem Solving, Collaborative Problem..., Problem Management, Servant Leadership, Cross-functional Team..., Situational Leadership, Global Perspective, forward-looking, Collaborative Leadership, Constructive Feedback, Delegation, Kindness, Clarity, Sense Of Urgency, Empathy, Persuasion, Staff Development, Technology, Leadership Development
Education
The University of Texas at El Paso 2011 — 2012
Master of Arts
Brigham Young University - Idaho 2004 — 2009
Bachelor of Arts
Department of the Army March 2014 - Present
State of Alaska Department of Fish and Game March 2011 - Present
Armed Forces Services Corporation October 2013 - March 2014
Charter College Anchorage January 2010 - March 2014
University of Alaska Anchorage January 2010 - March 2014
Serco May 2013 - October 2013
Affiliated Computer Services, a Xerox Company September 2010 - October 2011
The Salvation Army Clitheroe Center January 2010 - August 2010
GDW Leadership Services September 2009 - February 2010
Alaska Native Tribal Health Consortium February 2005 - September 2009
Skills
instructional systems..., elearning production, Classroom Management, Classroom Instruction, Classroom Training, Performance Management, Performance Improvement, Performance Appraisal, Performance Measurement, Conflict Management, Transition Management, Change Management, Organizational Change, Change Leadership, Critical Thinking, interpersonal..., group dynamics, Leadership Development, Strategic Leadership, Executive Coaching, Public Speaking, Presentation Development, Presentation Preparation, Group Presentations, Presentation Coaching, Organizational..., Organizational..., Organizational Behavior, Organizational Learning, Culture Change, Cultural Awareness, Cultural Diversity, Training Delivery, Training Consultancy, Organizational..., Executive Briefings, Process Improvement, Process Mapping, Gap Analysis, Activity Diagrams, Requirements Analysis, Instructional Design, ADDIE, SCORM, Authoring Tools, Toolbook, Contract Mgmt, Job Aids, Audience Analysis, Procedure Manuals
Education
Department of Veterans Affairs Continuing Education Center 1993 — 1995
Certification, Total Quality Improvement Master Trainer
U.S. Army Command & General Staff College 1989 — 1992
Certification, Training Curriculum Developer Course
Boston University 1981 — 1983
CAGS, Organizational Behavior/Organizational Development
Boston University 1978 — 1980
EdM, Counseling Psychology
University of Illinois at Urbana-Champaign 1969 — 1973
BS, Ethology
Serco January 2013 - Present
Education
Baylor University
Serco November 2011 - Present
General Dynamics AIS November 2001 - December 2011
Trident Data Systems November 1999 - November 2001
Block, Plant, Eisner, Fiorito & Belak-Berger November 1983 - November 1999
Skills
Business Process, Analysis, Internal Audit, Auditing, Cognos, Sarbanes-Oxley Act, Accounting, Training, Management, Oracle E-Business Suite, Deltek, Policy, General Ledger, Process Improvement, Finance, Internal Controls, Financial Reporting
Education
California State University-Northridge 1981 — 1984
Bachelor of Science, Business Administration, Accounting Theory and Practice
NetCentrics August 2012 - Present
CACI June 2009 - July 2012
Serco June 2008 - June 2009
Tek Partners (Serco) June 2008 - June 2009
Defense Information School March 2007 - July 2008
Lockheed Martin March 2007 - July 2008
Maxim Healthcare Services July 2006 - March 2007
Bowie State University March 2004 - May 2006
Option Care December 2001 - August 2002
Skills
JavaScript, SharePoint, Software Documentation, SharePoint Designer, Microsoft SQL Server, Visual Studio, ASP.NET, Program Management, .NET, XML, SharePoint Server, Active Directory, SDLC, Windows Server
Education
Bowie State University 2002 — 2006
Bachelor of Science, Business Management
ARINC June 2008 - Present
Serco October 2000 - Present
Education
College of Charleston 1998 — 2001
MA, English
Bucknell University 1993 — 1997
Serco June 2015 - Present
Army Community Service October 2014 - June 2015
US Army September 2011 - June 2014
US Army August 2002 - October 2003
US Army May 2001 - August 2002
Accenture 1996 - 1999
Skills
Social Services, Government, Case Managment, Microsoft Office
Education
College of Saint Benedict 1992 — 1996
Bachelor of Arts (BA), Economics
Cameron University
Master of Business Administration (MBA)
Serco September 2012 - Present
Harold's Apparel August 2002 - Present
Adventist Health August 2013 - December 2013
People Creating Success August 2011 - November 2012
Innovative Merchant Solutions, an Intuit Co. August 2008 - August 2011
Countrywide July 2007 - February 2008
Bright Horizons June 2001 - July 2007
Law Offices Of Robert Allen Kennedy June 1999 - August 1999
Skills
Microsoft Word, Customer Service, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Call Centers, Time Management, Teamwork, Process Improvement, Data Entry, Leadership, Community Outreach, Nonprofits, Healthcare, Access, Customer Satisfaction
Education
California State University-Northridge 2011 — 2013
Bachelor's degree, Health Administration
Institute for Healthcare Improvement 2013 — 2013
Healthcare
Moorpark College 2001 — 2011
Associate's degree, Computer Information Systems
Thousand Oaks High School 1997 — 2001
Oracle November 2014 - Present
IBM Global Business Services May 2011 - October 2014
HP December 2010 - May 2011
Leprino Foods August 2010 - November 2010
Serco July 2008 - August 2010
Patni Computer Systems Ltd 2004 - August 2010
Latrobe Steel 2007 - 2008
Patni Americas 2006 - 2008
Skills
Software Project..., Unix, Data Migration, SAP ERP, Microsoft SQL Server, SDLC, IT Service Management, SAP BI, SAP Implementation, SAP, ECC, ITIL, SAP Basis, SQL, ABAP, SAP Portal, SAP R/3, Oracle, Requirements Analysis, SAP Netweaver
Education
Birla Institute of Technology
Master of Computer Applications (MCA), Computer Science
Central Texas College November 2014 - Present
Troy University November 2013 - November 2014
Austin Peay State University January 2011 - October 2013
Austin Peay State University June 2010 - July 2010
Serco March 2008 - January 2009
Austin Peay State University August 2006 - May 2007
Austin Peay State University August 2004 - September 2006
Skills
Career Counseling, Higher Education, E-Learning, Training, Educational Technology, Distance Learning, Teaching, Staff Development, Curriculum Design, Instructional Technology, Program Development, Curriculum Development, Classroom, Research, Adult Education, Technical Writing, Educational Leadership, Faculty Development, Teacher Training, Student Affairs, Resume Writing, College Teaching, Student Development, University Teaching, Public Speaking, Admissions, Academic Advising, Statistics, Editing, Grant Writing, Student Counseling, Teaching English as a..., Academic Administration, Nonprofits, Tutoring, Program Management, Community Outreach, Leadership Development, Fundraising, Higher Education..., Academia, Lesson Planning, Instructional Design, Social Networking, Volunteer Management, Student Leadership, Student Engagement, Camtasia, Enrollment Management, Student Financial Aid
Education
Austin Peay State University 2005 — 2006
M.A.Ed., Curriculum & Instruction, Instructional Technology
Austin Peay State University 2000 — 2003
B.S., Computer Science & Information Systems
Kent State University 1993 — 1995
Secondary Education and Teaching
Maple Heights High School 1989 — 1993
Ruiz Foods June 2012 - Present
Ruiz Foods June 2012 - Present
Serco June 2008 - May 2011
Lockheed Martin Information Technology January 2000 - June 2008
Lockheed Martin 1997 - 2000
Lockheed Martin March 1994 - January 1997
Lockheed Martin Information Technology January 1992 - March 1994
Skills
Operations Management, Project Planning, Materials Management, Strategic Sourcing, Product Development, Supply Chain, Microsoft Excel, Purchasing, Microsoft Office, Management, Contract Management
Education
California College of the Arts 1984 — 1986
Fine Arts
Serco June 2008 - Present
Bearing Point January 2005 - July 2008
IBM and PWC Consulting (PriceWaterHouseCoopers), Icon Freelance 2005 - 2008
LB&M/Advancia Corporation 1990 - 1999
TEXCOM (Test and Experimentation) Command Field Artillery Board) 1989 - 1990
USAFACFS DPTM Training Service Center 1985 - 1990
Skills
Team Leadership, Change Management, Proposal Writing, Program Management, Operations Management, Process Improvement, Project Management, Management, Photoshop, Adobe Acrobat, DoD, Leadership, Customer Service, Team Building, Project Planning, Business Process..., Strategic Planning, Strategy, Adobe Creative Suite, Facilities Management, Training, Business Development, Management Consulting, Microsoft Word
Education
Cameron University 1982 — 1986
BFA, Fine Art
University of Phoenix
MBA Marketing, Marketing, completed 11 classes—4 classes remaining
Leaky, Inc October 2005 - Present
Serco January 2009 - June 2012
SI International March 2007 - December 2008
KU Center for Research September 2005 - December 2006
CACTUS Software February 2006 - July 2006
Skills
Social Media, Web Development, Social Media Marketing, Access, Training, Organizational Structure, Social Networking, Blogging, HTML, Music, SQL, Management, Volunteer Management, Programming, Technical Writing, Microsoft Word, Microsoft Excel
Education
University of Missouri-Kansas City 2006 — 2009
18 credit hours, Computer Science
Brigham Young University 1992 — 1998
B.A., Theatre, Music
Serco May 2012 - Present
Software Technology, Inc June 2000 - February 2012
Skills
Organizing, Coaching, Customer Service, Accounting, Planning, Photography, Quality Assurance, Video, Windows, Word, Wireless, Program Management, Event Management, Project Planning, Microsoft Word, Team Leadership, Training, Editing
Education
Campbellsville University 1983 — 2001
Associate of Science, Business Administration
TISTA Science and Technology Corporation April 2011 - Present
Virtual Astra May 2009 - March 2011
Serco May 2006 - April 2009
GBS Labs November 2007 - November 2008
Aptify May 2004 - January 2006
Titly November 2002 - March 2004
Capgemini January 1995 - July 2002
International Fund For Agricultural Development (UN) January 1992 - October 1994
Design Soft srl December 1988 - December 1991
Skills
Cloud Computing, Virtualization, Management, Configuration Management, Agile Methodologies, SDLC, Business Analysis, Leadership, Scrum, Telecommunications, Enterprise Software, Software Development, Integration
Education
Bangalore University 1984 — 1987
BA, English, Economics, History
Donna Cona February 2015 - Present
Donna Cona February 2012 - Present
CGI November 2006 - January 2012
excelITR July 2005 - November 2006
Serco 2002 - 2005
Canada Post 2002 - 2002
Skills
Internet Recruiting, Technical Recruiting, Applicant Tracking..., Screening, Contract Recruitment, Business Analysis, Talent Acquisition, Staffing Services, Benefits Negotiation, Sourcing, Staff Augmentation, IT Recruitment, Executive Search, Recruiting, Screening Resumes, Onboarding, SDLC, Employee Relations, Interviews, Resource Management, Talent Management, Resume Writing, Permanent Placement, Information Technology, Vendor Management, Human Resources, Performance Management, Temporary Placement
Education
Carleton University 1994 — 1998
BA, Psychology and Sociology
Ridley College 1991 — 1994
CDI College
Diploma in Computer Programming
Lockheed Martin May 2011 - Present
Serco October 2009 - May 2011
Serco February 2008 - September 2009
Unisys October 2001 - February 2008
CTA Inc May 2000 - September 2001
Lason Systems Inc August 1998 - April 2000
Skills
Proposal Writing, Solution Architecture, Program Management, Agile Methodologies, Enterprise Architecture, Software Development, Requirements Analysis, SOA, Integration, Software Project..., Software Engineering, C#, .NET, Web Services, SDLC, Cloud Computing, Team Leadership, System Architecture, Management, CRM, Oracle, Project Management, PMP, Software Design, E-commerce, Leadership, Visio, IT Strategy, Process Improvement, Systems Engineering, Microsoft Project, Business Analysis
Education
Bharathiar University 1988 — 1992
Bachelor’s Degree, Computer Science & Engineering
Hydro One October 2010 - Present
Hydro One June 2008 - September 2009
Serco 2006 - 2008
Government of Ontario November 1989 - January 2006
Skills
Analysis, Project Management, Program Management, Process Improvement, Change Management, Business Analysis, Business Process, Energy, Vendor Management
Education
The University of Western Ontario - Richard Ivey School of Business 2002 — 2004
MBA, Business Administration and Management, General
Brescia University College 1985 — 1988
BA, Political Science
Western University 1985 — 1988
BA, Political Science
Thornlea 1980 — 1985
Ranstad Staffing Agency April 2014 - Present
Serco February 2014 - April 2014
Signacast – November 2013 - January 2014
The JW Speakers Agency January 2013 - October 2013
Design Group Staffing Inc. November 2012 - January 2013
Derco Areospace July 2012 - September 2012
Linc Logistics, Inc December 2011 - May 2012
Central Florida Regional Transportation Authority (LYNX) September 2010 - December 2011
United Parcels Service January 2006 - December 2009
United Parcels Service August 1998 - January 2006
Skills
Shipping, Transportation, Transportation..., Warehousing, Customer Service, Event Planning, Customer Satisfaction, Management, Microsoft Excel, Sales, Process Improvement, Budgets
Education
Cardinal Stritch University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Cardinal Stritch University
BS, Business Administration
Cardinal Stritch University 2004 — 2006
Associate's degree, Business/Commerce, General
Cardinal Stritch University
AAS, Business
Law Firm of Ronald D Rallis, Sr. PC March 2013 - Present
VOLUNTEER Army Community Service, Family Readiness January 1989 - Present
Choctaw Contracting December 2010 - February 2013
Serco January 2009 - October 2010
Adecco Staffing, USA February 2008 - January 2009
Skills
Project Delivery, Proposal Writing, Vendor Management
Education
Biola University 2008 — 2010
Master of Business Administration (M.B.A.), Crowell School of Business Business Entrepreneur, 3.4
Woodbury University 1979 — 1981
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, 3.7
Northern Arizona University 1976 — 1979
Business Administration and Management, General
Serco December 1997 - Present
Eldyne/Titan Corp January 1987 - January 1997
Skills
Service Delivery, Project Delivery, Outsourcing, Program Management, Vendor Management, IT Outsourcing, Service Management, SDLC, IT Operations, IT Service Management, Pre-sales, PMP, ITIL, Operations Management, Governance, IT Management, Business Process..., Change Management, Sla, MS Project, Project Planning, Project Management, Process Improvement, Integration, Business Process..., Team Management, Earned Value Management, Business Process, Resource Management, IT Strategy, Project Portfolio..., CRM, Solution Architecture, Requirements Analysis, Global Delivery
Education
Bemidji State University 1975 — 1976
Art
Park Rapids Area High School 1972 — 1975
Arvest Bank February 2015 - Present
Serco October 2014 - February 2015
Eagle Systems and Services, Inc. August 2004 - October 2014
Taco Bell May 1992 - July 2004
Skills
Benefits Administration, Performance Management, Strategic Planning, Customer Service, Government, Labor Relations, Union Grievance..., Compliance, Team Building, Operations Management, Coaching, Organizational..., Inventory Management, Union, Training, Policy, Deferred Compensation, Military, Process Improvement, Leadership Development, Government Contracting, Employee Training, System Administration, Human Resources, Program Management, Employee Engagement, Applicant Tracking..., Talent Acquisition, Recruiting, Personnel Management, Leadership, Change Management, Employee Benefits, Onboarding, New Hire Orientations, Staffing Services, College Recruiting, Talent Management, Internet Recruiting, Instructor-led Training, HRIS
Education
University of Maryland-European Division 1987 — 1990
Bachelor of Science, Business and Management
Cameron University 1981 — 1983
Business
Serco October 2007 - Present
Carriage Works March 2006 - August 2007
Paddy O' Quigleys October 2001 - October 2006
Education
Baker University
AFSC April 2014 - Present
US Army-Serco Inc February 2011 - Present
Ft Leavenworth, KS August 2013 - September 2013
Serco March 2011 - September 2013
Nebraska Air National Guard July 2007 - 2012
Skills
Government, Finance, Policy, Management, Human Resources, Training, Leadership, Budgets, Editing, Employee Benefits, Leadership Development, Military, Operational Planning, Strategic Planning, DoD, Army, Customer Service, Microsoft Office, Military Experience, Military Operations, Organizational..., Program Management, Project Management, Security Clearance, Team Building
Education
Masters of Public Administration, MPA 2008 — 2009
Master of Public Administration (MPA), Public Administration, 3.86
Bellevue University 2006 — 2008
Bachelor of Applied Science (B.A.Sc.), Criminal Justice Administration, 3.4
US Merchant Systems April 2015 - Present
US Merchant Systems March 2014 - March 2015
USMS January 2012 - February 2014
Zendesk June 2010 - September 2010
Serco September 2008 - September 2009
Northwest Research Associates June 2006 - July 2009
Campbell's in the Village August 2005 - September 2006
Skills
SAS, R, Access, SQL, Microsoft Excel, Minitab, PowerPoint, ANOVA, Survival Analysis, Categorical Data..., Analytics, Data Analysis, Logistic Regression, Statistics, Data Mining, SAS programming, Predictive Modeling, Time Series Analysis, Statistical Modeling, Linear Regression, Management, Sales
Education
California State University-East Bay 2009 — 2011
MS, Statistics
University of Washington 2003 — 2008
BS, Statistics
US Federal Government August 2014 - Present
Serco April 2013 - July 2014
State of Washington April 2011 - April 2013
United States Air Force July 2006 - January 2011
United States Air Force July 2006 - July 2009
Red Horse (Malmstrom AFB) October 2002 - July 2005
Skills
PowerPoint, Microsoft Excel, Military, Microsoft Office, Auditing, Financial Accounting, Microsoft Word, Training, Management, Customer Service, Public Speaking, Tax Law, Process Improvement, Organizational..., Career Counseling, Leadership, Leadership Development, Government, Recruiting, Program Management, Team Building, Employee Relations, Organizational..., Human Resources, Personnel Management, Team Leadership, Employee Training, Employee Benefits, Coaching, Performance Management, Change Management, Project Planning, Staff Development, Operations Management, Security Clearance, Onboarding, DoD, Military Experience
Education
Brandman University, Part of the Chapman University System 2011 — 2012
Master's degree, Human Resources Management and Services
Saint Martin's College 2007 — 2011
BA, Political Science
University of California, Berkeley
Apogee Solutions, Inc March 2012 - Present
Apogee Solutions, Inc March 2012 - Present
Serco February 2011 - October 2011
Skills
Army, Military, Security Clearance, Military Operations, Command, DoD, Military Experience, Operational Planning, Force Protection, Intelligence Analysis, National Security
Education
Murray State University 2004 — 2005
Master of Science (MS), Management Technology
Austin Peay State University 2000 — 2003
Bachelor of Science (B.S.), Public Management
Armed Forces Services Corporation November 2013 - Present
Serco September 2012 - November 2013
Skills
Microsoft Office, Microsoft Word, Customer Service, Microsoft Excel, Outlook, Windows, PowerPoint, Public Speaking, English, Teaching, Research, Management, Data Entry, Psychotherapy, Military, Higher Education, Training, Government, Leadership, Team Building, Social Networking, Policy, Administration
Education
Capella University 2009 — 2011
Masters of Science, Human Services, General
Saint Leo University 2006 — 2008
Bachelors of Arts, Psychology
SERCO October 2012 - Present
Education
Murray State University 2006 — 2010
Master's degree, Human Development and Leadership
Austin Peay State University 2000 — 2004
Bachelor of Applied Science (B.A.Sc.), Public Administration
Corizon Health February 2015 - Present
Veterans Hospital Administration (JACC) September 2013 - May 2014
Serco March 2011 - September 2013
Skills
Security Clearance, Crisis Intervention, Social Services, Military, Security Management, Customer Service, Training, Case Management, Operations Management, Individual and Group..., Nonprofits, Mental Health, Supervisory Skills, Psychotherapy
Education
University of West Florida 2012 — 2014
Master's degree, Clinical Social Work, 3.89
Campbell University 2006 — 2009
Bachelor's of Science, Psychology, 3.69
Naval School of Health Sciences 2004 — 2004
Certification, Substance Abuse/Addiction Counseling
Serco May 1997 - Present
AMCI May 1988 - May 1996
Skills
Requirements Management, DoD, Databases, Mobile Applications, Software Development, Data Warehouse..., Database Design, Systems Analysis, Predictive Analytics, Program Management, Earned Value Management, Government Contracting, MS Project, Proposal Writing, Requirements Analysis, Systems Engineering, Project Management, Integration, Military
Education
George Mason University 2010 — 2014
Master's degree, Information Security and Assurance
California University of Pennsylvania 1984 — 1987
Bachelor of Science (BS), Mathematics and Computer Science
Pennsylvania State University-Penn State Fayette- Eberly Campus 1982 — 1984
Associate's degree, Electrical Engineering
Tolbert CPA LLC January 2014 - June 2014
Serco - North America April 2012 - September 2013
Pikes Peak Hospice & Palliative Care February 2013 - August 2013
USAA November 2011 - April 2012
Serco June 2009 - March 2011
Skills
Program Management, Leadership, Military, Microsoft Office, Army, Training, Salesforce.com, Accounts Payable, Government Contracting, Community Education, Community Support, Accounts Receivable, Social Services, DoD, Security Clearance, QuickBooks, Suicide Prevention, Accounting, Income Tax, Tax Preparation, Tax Returns, Bookkeeping, Corporate Tax
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master of Business Administration (M.B.A.)
Pikes Peak Community College 2012 — 2013
Associate's Degree
Capella University 2007 — 2009
Master of Science (M.S.)
The University of Texas at Austin 2001 — 2006
Bachelor of Science (B.S.)
Serco November 2014 - Present
Serco November 2013 - November 2014
Hertz April 2011 - September 2013
Skills
Team Building, Team Management, Client Interfacing..., Inventory Management, Inventory Control, Contract Management, Microsoft Office, Operations Management, CPR Certified, First Aid, Lean Six Sigma, Client Relations, Customer Service, Customer Satisfaction, Computer Proficiency, Business Management, Talent Management, Talent Acquisition, Talent Developer, Job Coaching, Management, Microsoft Excel, Project Planning
Education
Cameron University 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
University of Oklahoma 2004 — 2008
Bachelor of Science (BS), Zoology/Animal Biology
Serco 2011 - 2012
Education
University of West Florida 2012 — 2014
Master's degree, Clinical Social Work, Current grade 3.7
Campbell University 2005 — 2008
Bachelor of Applied Science (B.A.Sc.), Psychology, 3.67
Department of the Army April 2015 - Present
Serco October 2012 - December 2014
Midwest ATC December 2011 - September 2012
Northwest Guilford High School Soccer Boosters August 2011 - May 2012
Northwest Guilford High School Soccer Booster August 2010 - May 2011
FAA September 2003 - May 2011
United States Department of Defense May 2001 - September 2003
US Army October 1993 - December 1998
Skills
Flight Safety, Air Traffic Control, Flight Training, Security Clearance, Military, Radar, Aircraft, Flights, Airport Management, Human Factors, ICAO, Fundraising, DoD, Military Aviation, Aviation, Civil Aviation, Helicopters, Flight Planning, Commercial Aviation, Airports, Aeronautics, Avionics, Air Force, Aircraft Maintenance
Education
Ball State University 1991 — 1993
LaSalle High School 1986 — 1989
University of Maryland University College March 2015 - Present
Specsavers November 2013 - April 2014
Merial, a Sanofi Company March 2014 - March 2014
Serco December 2013 - January 2014
Gen's Childcare October 2013 - November 2013
University of Maryland University College October 2012 - October 2013
The Caribbean and Central American Bridge Federation October 2008 - June 2012
Bloomingdale's November 2010 - October 2011
Apple October 2006 - August 2008
Global Village English Centres May 2006 - June 2006
Skills
Mac, Data Entry, Customer Service, Employee Training, Microsoft Office, Online Research, Adobe Acrobat, Creative Writing, Windows, Mac OS, PeopleSoft, Photoshop, OS X, Management, Visual Merchandising, Editing, CRM, TESOL, OmniGraffle, Curriculum Development, Google Apps, HTML5, IT Asset Management, Troubleshooting, EQUELLA, Desire2Learn, SAP, MEX CMMS, Notepad++, Adobe Dreamweaver
Education
University of Maryland University College 2012 — 2014
Bachelor's Degree, Psychology
Vancouver Community College 2005 — 2006
Diploma, Teaching English to Speakers of Other Languages (TESOL)
Simon Fraser University 2003 — 2005
Bachelor's Degree, English and Humanities
Capilano University 2001 — 2003
Associate of Arts (A.A.), General Studies
Serco October 2013 - Present
CGI August 1984 - October 2013
CGI January 2006 - April 2013
CGI August 1984 - January 2006
Southwestern Medical Center May 1982 - August 1984
Skills
Business Analysis, Software System Analysis, Technical Training, Employee Training, CBT, Technical Documentation, Training Delivery, Testing
Education
Texas A&M University (formerly East Texas State Univ.) 1980 — 1982
Master of Science (MS), Sociology
Cameron University 1975 — 1980
Bachelor of Science (BS), Sociology
Serco June 2006 - March 2015
Education
New Horizons Computer Learning Center, Anaheim CA
Business Intelligence, MCSA
California State University-Long Beach
Bachelor’s Degree, Computer Science
Capital Community College
Associate’s Degree, Electrical, Electronic and Communications Engineering Technology/Technician
SERCO Inc September 2002 - Present
Serco September 2002 - Present
Triad Management Systems Inc April 2002 - September 2002
Parker Management Consultant Ltd September 2000 - December 2001
WidePoint Corporation August 1998 - September 2000
National Rural Telecommunications Cooperative October 1994 - August 1998
Internal Revenue Service June 1994 - October 1994
Consultant February 1994 - May 1994
Eagle Systems Inc June 1992 - December 1993
E.I. DuPont Nemours & Company October 1988 - January 1992
Skills
Oracle, Databases, PL/SQL, Data Warehousing, Unix, Database Design, Software Development, Testing, Crystal Reports, Solaris, ERP, Java, Java Enterprise Edition, Access, Eclipse
Education
California University of Pennsylvania
Bachelor of Science, Information Technology
Serco September 2013 - Present
Serco September 2013 - Present
Payton Chevrolet October 2011 - January 2012
H&R Block September 2005 - May 2007
Courtesy Consignments April 2003 - September 2005
Debbie's Crafts March 1996 - May 1997
Walmart June 1977 - January 1981
Skills
Administrative..., Calculator, Complaint Management, Computers, Copying, Courtesy, Customer Service, Data Entry, Fax, Filing, Friendly Personality, General Correspondence, Highly detail oriented, Internet, Microsoft Office, Microsoft Word, Records Management, Spelling, Telephone Skills, Ten Key, Written & Verbal...
Education
Boise State University 1992 — 1992
Real Estate
Bonham High School
SERCO October 2010 - Present
Hopkinsville Community College January 2005 - October 2010
State of Tennessee October 2001 - October 2005
Skills
Public Speaking, Community Outreach, Resume Writing, Career Counseling, Program Development, Workshop Facilitation, Event Planning, Grant Writing, Student Development, Career Development, Program Evaluation, Leadership, Team Building, Case Management, Strategic Planning, Account Management, Healthcare, Training, Process Improvement, Spiritual Counsling, Student Affairs, Social Services, Customer Relations, Marketing, Marketing Strategy
Education
Murray State University 2007 — 2010
Master's degree, Human Development and Leadership
Austin Peay State University 2002 — 2005
Bachelor's degree, Public management
Alexander Youth Network October 2014 - Present
Serco March 2014 - Present
New Dimension Group August 2011 - May 2012
UNCW 2010 - 2012
Hope In The Carolina, LLC March 2010 - February 2011
Skills
Cognitive Behavior..., Motivational..., Solution Focused Therapy, Person Centered Planning, Training, Psychotherapy, Army, Interventions, Crisis Intervention, Social Services, Case Management, Group Therapy, Mental Health, Adolescents, Psychology, Crisis
Education
University of North Carolina at Wilmington 2010 — 2012
Master's degree, Clinical/Medical Social Work
Campbell University 2004 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
Campbell University 2004 — 2007
Bachelor's Degree, English Language and Literature, General
Armed Forces Services Corporation December 2014 - Present
Serco September 2012 - December 2014
Tennessee Rehabilitation Center at Clarksville February 2012 - August 2012
Progressive Directions Incorporated January 2007 - January 2011
Skills
Customer Service, Leadership, Training, Team Management, Microsoft Excel, Team Leadership, Process Improvement, Performance Management, Project Management, Career Counseling, Leadership Development, Social Networking, Case Management, Teaching, Public Speaking, Higher Education, Resume Writing, Conflict Resolution, Interviews, Community Outreach, Coaching
Education
Austin Peay State University 2010 — 2012
Master's Degree, Psychology- Community Counseling
Black Hills State University 2002 — 2006
Bachelor's Degree, Sociology and Human Services- emphasis in Community Service and Law Enforcement and Probation