Serco Company
Industry: Company
DescriptionSerco Group plc is a British provider of public services with headquarters based in Hook, Hampshire. Serco operates in six sectors of public service provision: Health, Transport, Justice, Immigration, Defence, and Citizens Services. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Customer service: 01256 745900 Headquarters: Hook CEO: Rupert Soames (1 May 2014–) Subsidiaries: Serco Inc., NorthLink Ferries, DMS Maritime,
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Serco Employees
Self employed 2015 - Present
Serco October 2011 - Present
Author - November 2009 - Present
Skills
Risk Management, Business Development, Analysis, Process Improvement, Financial Reporting, Operations Management, Program Management, Business Analysis, Performance Management, Budgets, Leadership, Change Management, Contract Negotiation, Management, Microsoft Word, Microsoft Excel, Business Process..., Customer Service, Team Building, Training, Vendor Management, Policy, PowerPoint, Strategic Planning, Strategy, Public Speaking, Project Management, Team Leadership, Aviation, Negotiation, Employee Engagement, Employee Relations, Proposal Writing, Government, Project Delivery, Payroll, Team Management, Editing, Sales
Education
Middle Tennessee State University
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Serco January 2007 - Present
US Navy June 1995 - January 2007
Skills
Financial Reporting, Microsoft Excel, Microsoft Word, Logistics, Financial Analysis, Finance, Customer Service
Education
National University 2007 — 2014
Bachelor of Business Administration (B.B.A.)
ACCU Staffing Services October 2014 - August 2015
Brockett Tamny & Co. Incorporated March 2014 - June 2014
Choksi Industrial Associates September 2011 - August 2012
Serco November 2010 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, Public Speaking, English, Windows, Event Planning
Education
UCLA Extension 2013 — 2014
Business Adminstration., Finance, General, A
Mithibai College 2004 — 2010
Bachelor of Arts (B.A.), Philosophy, Distinction
Gyan kendra 1994 — 2004
10th grade, Distinction
Texas A&M Central Texas January 2013 - Present
Serco October 2012 - January 2013
Central Texas College June 2010 - September 2012
US Army 1997 - 1999
Skills
Program Management, Student Affairs, Contract Management, Statistics, Public Speaking, Adult Education, Human Resources, Management, Instructional Design, Career Counseling, Employee Relations, Policy, Psychotherapy, Coaching, Leadership Development, Training, Higher Education, Administration, Staff Development, Research, Resume Writing, Leadership
Education
Millsaps College 1985 — 1988
Master of Business Administration (MBA)
Serco January 2012 - Present
Anne Arundel County Recreation & Parks 2003 - Present
Anne Arundel County Public Schools 2010 - 2011
McDaniel College 2008 - 2010
Skills
Microsoft Office, Call Centers, Customer Service, Data Entry, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Customer Satisfaction, Training, Time Management, Team Leadership, Telephone Skills, Teamwork, Process Improvement, Administrative..., Basketball Coaching, Baking, Cookies, Cakes, Cooking, Diaper Cakes, Process Scheduler, Deltek, Vacation, Africa, Government Contracting, Access, Photography, DoD, Financial Analysis, Financial Reporting, Invoice Processing, Human Resources
Education
McDaniel College
Master of Science (M.S.), Exercise Science & Physical Education
McDaniel College
Bachelor of Arts (B.A.), Communication
Lees-McRae College
Stansbury and Associates, LLC December 2014 - Present
CI2 Aviation November 2005 - November 2014
Serco January 2000 - October 2005
Serco October 1994 - December 1999
United States Air Force May 1990 - April 1994
Skills
Coaching, Program Management, Customer Service, Process Improvement, Strategic Planning, Budgets, English, Logistics, Negotiation, Management, Inventory Management, Analysis, Outlook, PowerPoint, Performance Management, Leadership Development, Teamwork, Public Speaking, Continuous Improvement, Project Management, Contract Negotiation
Education
LSU 1986 — 1989
Marion Military Institute 1985 — 1985
Mariner Finance July 2015 - Present
US Army May 2011 - Present
Serco June 2009 - May 2010
National Penn Bancshares May 2008 - May 2009
Skills
Logistics, Procurement, Human Resources, Transportation, Leadership, Operations Management, Logistics Management, Program Management, Supply Chain Management, Team Leadership, Project Planning, Military Logistics
Education
Wilmington University 2015 — 2018
Doctor of Business Administration, Accounting and Finance
University of Texas of the Permian Basin 2012 — 2014
Master of Business Administration (M.B.A.), Finance
Loyola College in Maryland 2007 — 2011
Bachelor’s Degree, Finance/Information Systems
Pottsville Area High School 2003 — 2007
High School Diploma
GENCO Infrastructure Solutions January 2010 - Present
SAIC January 2009 - January 2010
Serco November 1998 - November 2008
US Navy 1977 - 1999
Skills
Logistics, Microsoft Office, Business Development, Operations Management, Logistics Management, Process Improvement, Leadership, Strategic Planning, Supply Chain Management
Education
Saint Vincent College
Bachelor of Arts (B.A.)
Naval War College 1990 — 1991
Master of Arts (M.A.), Strategic and National Decision Making
Salve Regina University
Master of Arts (MA), International Relations
Serco March 2013 - Present
Mobius Industries, LLC August 2013 - November 2013
United States Marine Corps December 2004 - March 2013
Skills
Telecommunications, Telecommunications..., Project Management, Human Resources, Data Analysis, Fiber Optics, Copper Cabling, RF Engineering, Radio, Promoters, Social Promotion, Satellite Communications, SATCOM, Secret, Active DoD Secret..., Physical Security, Combat Life Saver, Administrative..., Administrative Work, Simulations, Military, Military Operations, Military Training, Military Logistics, Military Experience, Information Security, Cabling, Leadership, Team Leadership, Team Building, Teamwork, DoD, Customer Experience, Warehousing, Organization, Dependable Team Player, Analysis
Education
glencliff highschool 2003 — 2004
National University
Q-Free Open Roads August 2014 - Present
Serco July 2013 - August 2014
Transportation Management Center (TMC) - NHDOT 2012 - 2013
Transportation Management Center (TMC) - NHDOT 2010 - 2012
Bureau of Planning & Community Assistance - NHDOT 2009 - 2010
Bureau of Turnpikes - NHDOT 2005 - 2009
Skills
Emergency Management, Emergency Operations, Incident Management, Transportation..., National Incident..., Incident Command System, Strategic Planning, Risk Management, Risk Mitigation, Business Continuity, Organizational Behavior, Organizational..., Communications Planning, Software Analysis, Research, Proposal Writing, Community Outreach, Community Development, Public Safety, Crisis Management, Government, NIMS, Incident Command, Disaster Response, Homeland Security, Operations Management, Security, Command, Project Management, Transportation Planning, Policy, Emergency Services, Training, Hazardous Materials, Security Clearance, Supervisory Skills, Military
Education
Massachusetts Maritime Academy 2010 — 2012
Masters of Science, Emergency Management
University of New Hampshire 2006 — 2008
Bachelors of Art, Communication Arts
University of New Hampshire 2004 — 2006
Associates of Art, Liberal Arts and Sciences, General Studies and Humanities
RES Exhibit Services August 2014 - Present
Sutherland Global Services May 2013 - March 2014
Serco April 2007 - March 2013
Affiliated Computer Services October 2006 - April 2007
Affiliated Computer Services April 2004 - October 2006
etravelexperts February 2001 - April 2004
Skills
Outsourcing, Leadership, CRM, Vendor Management, BPO, Business Development, Strategy, Sales, Process Improvement, Customer Service, Call Centers, Forecasting, Business Analysis, Financial Analysis, Financial Reporting, Business Process..., Strategic Planning, Change Management, Budgets, Accounting, Finance, Modeling, Creative Solutions, Dedication to..., Payroll, Accounts Payable, Accounts Receivable, Treasury, Business Process..., Offshoring, Analysis, Contract Negotiation, Financial Modeling, Shared Services, Operations Management
Education
Minnesota State University, Mankato 1995 — 2000
BS, Double Major - General Business Management and Human Resources Management
Merriman, LLC May 2014 - Present
H&R Block December 2013 - May 2014
B/E Aerospace August 2013 - December 2013
Serco November 2012 - July 2013
MHN Government Services January 2012 - November 2012
H&R Block December 2009 - April 2011
Centre USD 397 August 2007 - August 2009
Skills
Personal Finance, Training, Tax Preparation, Public Speaking, Program Management, Microsoft Word, Microsoft Excel, Outlook, Budgets, Customer Service, Leadership
Education
Missouri State University 2002 — 2007
Bachelor of Music Education, Music Teacher Education
Serco September 2011 - Present
Skills
Leadership, Strategic Planning, Research, Public Speaking, Process Improvement, Microsoft Excel
Education
Missouri Western State University 2008 — 2009
Serco December 2014 - Present
J & M Management Services October 2013 - November 2014
J & M Management Services May 2013 - October 2013
Buffalo Wild Wings November 2008 - May 2013
Fashion Bug (Pvt) Ltd. October 2009 - December 2010
Skills
Team Leadership, Multi Tasking, Employee Training, Team Building, Coaching, Customer Service, Team Management, Leadership Development, Microsoft Office
Education
Missouri Western State University 2007 — 2011
BSBA, Marketing & Management, Graduated Cum Laude with 3.67 GPA
Oak Grove High School 2003 — 2007
Graduated Salutatorian
Express Employment Professionals August 2015 - Present
Integreon October 2012 - August 2015
Integreon October 2012 - August 2015
Preference Personnel August 2011 - May 2012
Walmart September 2009 - December 2010
Serco October 2007 - August 2008
Skills
Customer Service, Teamwork, Microsoft Word, Microsoft Excel, Administrative..., Microsoft Office, PowerPoint, Data Entry, Type 70 wpm, Outlook, Training, Team Management, Team Building, Human Resources, Proofreading, Problem Solving, Oracle Reports, Oracle, Citrix, Food Safety, Time Management, Formatting Documents, Mock Interviews, Interviewing Skills, Conducting Interviews, Employee Relations, Team-oriented, Access, ISO 9000, Research, Outsourcing, Management, Recruiting, Leadership, Employee Engagement, Talent Acquisition
Education
Minnesota State Community and Technical College 2014 — 2014
Associates of Science, Human Resources, 4.0
Family Services of El Paso 2012 - 2014
Serco April 2011 - March 2012
Family Intervention Specialists Inc. 2011 - 2012
City of Hinesville 2010 - 2011
Aguila Inc. 2007 - 2009
Skills
Crisis Intervention, Cpr Certified, Cognitive Behavioral..., Bilingual-English/Spanis..., Computer Proficiency, Proficient Typing Skills, Organizational..., Group Therapy, CBT, Prevention, Mental Health, Psychotherapy, Case Management, Social Services, Psychology, Mental Health Counseling, Conflict Resolution, Treatment
Education
Nova Southeastern University 2010 — 2013
Master of Science (M.S.), Mental Health Counseling/Counselor
Mercy College 2006 — 2010
Bachelor of Science (B.S.), Psychology
iORMYX September 2014 - Present
Solutions By Design II, LLC February 2014 - September 2014
Serco May 2013 - January 2014
Lockheed Martin February 2013 - May 2013
Integrated Data Services, Inc. August 2010 - January 2013
Serco May 2006 - August 2010
CACI International Inc February 2005 - May 2006
Digital Controls Corporation May 2004 - February 2005
Xerox February 1997 - October 2003
Unisys August 1996 - February 1997
Skills
Windows Server, Performance Tuning, High Availability, Linux, Disaster Recovery, Servers, VMware, Oracle, Security, Requirements Analysis, Integration, Business Intelligence, Operating Systems, Oracle E-Business Suite, Incident Management, Troubleshooting, SQL, Data Migration, Databases, Oracle RAC, SQL Tuning, System Administration, Database Administration, VMware ESX, Data Warehousing, ETL, PL/SQL, Solution Architecture, Database Design, Virtualization, Windows, SDLC, SQL*Plus, IIS, Oracle Applications, Oracle Enterprise..., Oracle Database..., Enterprise Architecture, Visio, Oracle Database, Microsoft SQL Server, Unix
Education
Rochester Institute of Technology
Management Information Systems
Monroe Community College 1993 — 1995
Associate's Degree, Computer and Information Sciences and Support Services
National Sourcing, Inc. 2011 - Present
Serco September 2010 - August 2011
Skills
Government, Security Clearance, History, Editing, Research, Analysis, Writing, Customer Service, Military, Software Documentation, DoD, Management, Defense
Education
Missouri State University 2005 — 2007
Master of Science (MS), Defense and Strategic Studies
Transylvania University 2001 — 2005
Bachelor of Arts (BA), History
Rome Memorial Hospital January 2015 - Present
Serco June 2005 - August 2013
DFAS December 2003 - June 2005
The Bank of New York June 2000 - June 2002
Skills
Accounts Payable, Accounts Receivable, Accounting, Forecasting, Managerial Finance, Finance, Analysis, Invoicing, Budgets, Bank Reconciliation, Financial Statements, Management, Program Management, Microsoft Excel, Spreadsheets, Training, Credit, Time Management, Project Management, Business Process, Financial Accounting, Account Reconciliation, Cost Accounting, Accruals, Project Finance, Financial Analysis, Proposal Writing, Variance Analysis
Education
State University of New York Empire State College 2013 — 2015
Bachelor's Degree in Business Management & Economics, Concentration in Accounting, 3.71 GPA
Mohawk Valley Community College 2000 — 2009
AAS Associate, Applied Science, Accounting 2009
Serco 2014 - Present
Perficient April 2013 - August 2014
Serco 2014 - 2014
tw telecom December 2012 - January 2013
Perficient 2013 - 2013
Centene September 2011 - 2012
Netelligent Corporation October 2010 - February 2011
Appia Communication Services April 2010 - October 2010
Iron-I Solutions June 2007 - August 2010
Skills
AAA, TACACS+, Cisco IOS, Cisco Call Manager, Routing and Switching, STP, VTP, Frame Relay, OSPF, EIGRP, Subnetting, PPP, Wireless Networking, CRM software, PKI, Windows Server 2008, Cisco ACS Server, Cisco SDM, ACL, NAT, Cisco Technologies
Education
Lindenwood University 2002 — 2005
BA, Management Information Systems
St. Charles Community College 2010 — 2011
Cisco Network Academy
FleetPride August 2013 - Present
SuperMedia LLC March 1997 - August 2013
Serco February 1994 - March 1997
Skills
Invoicing, Invoice Processing, Accounts Receivable, PeopleSoft, Access, Accounting, Microsoft Office 2007, Auditing, Microsoft Excel, Customer Service, Analysis, Process Improvement, Variance Analysis, Spreadsheets, Data Analysis, Microsoft Word, Sarbanes-Oxley Act
Education
Channel Islands High School
Diploma, General Studies/AP
Charles County Community College - Great Mills MD
General Business Admin and Accounting
Mountain View College
General Business Admin and Accounting
Ventura College
General Business Admin
Serco July 2012 - Present
VISA INC June 2010 - December 2012
CRUISES INC January 2009 - January 2010
American Express Travel Services September 2005 - May 2009
Norwegian Cruise Line January 1992 - January 2005
Skills
English, Tourism, Sabre, Project Planning, Travel Planning, Cruises, Travel Management, Customer Service, Management, Vacation, Business Travel, Hotels, Sales, Spanish, Customer Experience, Business Planning, Leadership, Strategic Planning, Leisure Travel, Customer Satisfaction, Change Management, Hospitality, Tour Operators, Marketing Strategy, Ticketing, Leisure, Hotel Booking
Education
Miami Dade College 2009 — 2011
Associate in Science, Office Technology
Institute National de Education
S.A; a degree, Elementary Education, Psychology, and Spanish; Office Technology
Regina Pacis
Serco July 2014 - Present
Sabra, Wang & Associates, Inc. April 2012 - July 2014
Mississippi Department of Transportation May 2009 - March 2012
Mississippi State University May 2005 - May 2009
Skills
Traffic Management, Traffic Simulation, Road Safety, Traffic Engineering, Traffic Analysis, Traffic Signals, GIS systems, Oracle Spatial, Oracle PL/SQL..., Spatial Databases, PHP, HTML scripting, CSS3, JavaScript, Website Development, SQL, MySQL, Data Analysis, Data Visualization, R, Matlab, ASP.NET, VBA, Microstation, Geopak, Quantum GIS, Signal Timing, Civil Engineering, Transportation..., ORACLE DBA, GIS, Transportation Planning, Road, Synchro, Road Traffic, AutoCAD
Education
Mississippi State University 2005 — 2009
Doctor of Philosophy (PhD), Transportation
SWJTU
Master of Science (MS), Transportation Management
Laurus Design, LLC and BenchmarkPortal June 2007 - Present
Serco January 2011 - November 2011
2010 Census Call Center August 2008 - August 2010
Laurus Design, LLC January 2008 - May 2008
Contractor to Federal Highway Adminstration 2004 - 2007
A&T, Interactive Media, Forum, Pearson, Vangent, now GDIT June 2000 - August 2004
Prison Fellowship Ministires June 1999 - June 2000
Applied Science Associates/Interactive Media (Now Vangent, Inc.) September 1994 - August 1999
Skills
Learning Strategy, Learning Strategy..., Call Center Training, Contact Center Training, Call Center, Instructional Design, E-Learning, Virtual Instructor-led..., Blended Learning, Needs Analysis, Instructor-led Training, Training, Employee Training, Program Management, ADDIE, Learning Management, Adobe Connect, Performance Improvement, Distance Learning, Curriculum Design, Curriculum Development, Online Training
Education
Marymount University 1989 — 1991
M.A., Human Resource Development, 4.0
University of Mary Washington 1972 — 1975
Latin American Studies, Spanish Language
Longwood University 1971 — 1972
transferred, General Studies (freshman year)
Phillips Pet Food & Supplies June 2015 - Present
MANCON INC November 2013 - September 2014
Serco January 2013 - September 2013
Brooks Brothers November 2007 - December 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Budgets, Strategic Planning, Negotiation, Editing, Adobe Creative Suite, Training, Leadership, Government, Time Management, Public Speaking
Education
Middlesex County College 2004 — 2007
Associate's degree, Graphic Design
Serco December 2014 - Present
Up Country Design April 2005 - Present
Allen Corporation of America July 2011 - September 2014
US Department of Transportation (DOT)/National Training Center (NTC) November 2009 - March 2010
ICF International November 2006 - November 2008
FEMA 2004 - 2005
Vertex Solutions, Inc. 1998 - 2005
Skills
ADDIE, Instructional Design, Captivate, Instructor-led Training, Blended Learning, Program Management, E-Learning, Distance Learning, Technical Writing, Instructional Technology, Employee Training, Learning Management..., Training, Content Development, Training Delivery, Performance Improvement, Needs Analysis, Learning Management, Process Improvement, Policy, Adult Education, Hands-on Training, Mobile Learning, Leadership
Education
The George Washington University - Graduate School of Education and Human Development 1996 — 1998
MA.Ed HD
Marymount University 1994 — 1996
BA
Northern Virginia Community College 1978 — 1979
AS
University of Hawaii at Manoa 1975 — 1977
Consulting February 2011 - Present
Serco October 2006 - July 2011
X-Feds, Inc February 2006 - October 2006
Mantech July 2003 - October 2005
Skills
Networking, Security Clearance, Systems Engineering, DIACAP, PMP, Information Security, C&A, Navy, DoD, Information Technology, Computer Security, CISSP, Team Leadership, Security, Proposal Writing, Program Management, Earned Value Management, Project Planning, Project Management, Information Assurance, Disaster Recovery, Government Contracting, Military, Integration
Education
Naval Postgraduate School
University of California, San Diego 2002 — 2003
BA, International Relations
CACI July 2015 - Present
Zenetex January 2015 - July 2015
General Dynamics Information Technology December 2013 - January 2015
General Dynamics Information Technology March 2010 - December 2013
Serco September 2009 - March 2010
AgustaWestlandBell March 2009 - September 2009
School Nutrition Association February 2008 - January 2009
Capital Hospice July 2007 - August 2007
United States Marine Corps February 2003 - February 2007
Education
Liberty University 2015 — 2016
Bachelor of Science (B.S.)
Serco 2011 - Present
Stratategic e-Business Solutions Inc. 2008 - 2011
Neustar Inc. December 2006 - 2008
Skills
Program Management, SDLC, Business Process..., PMP, Management Consulting, Integration, Change Management, Vendor Management, Requirements Analysis, Process Improvement, Enterprise Architecture, IT Strategy, Business Analysis, Six Sigma, Business Process, Process Engineering, M&E, Regulatory Compliance, Strategic Planning
Education
University of Toronto 1997 — 1999
MS, Industrial Engineering
NED University of Engineering and Technology 1989 — 1994
BS, Engineering
ALTA IT Services, LLC March 2013 - Present
Alion Science and Technology November 2010 - Present
L-3 Communications GSI April 2010 - November 2010
Serco March 2009 - March 2010
MEI November 2008 - March 2009
US Army January 2001 - September 2008
US Army September 2001 - June 2005
Skills
DoD, Integration, Defense, Security, Military, Army, Enterprise Architecture, Command, Troubleshooting, Analysis, System Administration, Program Management
Education
Niagara University 1996 — 2000
History, History
Symphony Ventures October 2014 - Present
Sutherland Global Services June 2013 - July 2014
Serco September 2012 - May 2013
Capgemini December 2008 - September 2012
Infosys Consulting August 2006 - November 2008
The FocalPoint Group January 2001 - August 2005
Luminant Worldwide 2000 - 2001
PricewaterhouseCoopers 1998 - 2000
Skills
Business Transformation, BPO, Strategic Consulting, Outsourcing, Innovation, Delivery Excellence, Account Management, Solutions Development, International Sales, Operational Excellence, Strategy, Solution Development, Management Consulting, Business Strategy, Business Development, Change Management, SaaS, Management, New Business Development, Program Management, Consulting, IT Strategy, Multi-Cultural Team..., Project Management, ERP, Leadership, Business Process..., Start-ups, Business Process, Analytics, Analysis, Strategic Planning, Business Analysis, Creative Solutions
Education
Massachusetts Institute of Technology - Sloan School of Management 2004 — 2006
MBA, Finance & Entrepreneurship
Middlebury College 1994 — 1998
BA, Economics, Psychology
The London School of Economics and Political Science (LSE) 1996 — 1997
Economics
Serco October 2014 - Present
Headquarters and Headquarters Battalion, 82nd Airborne Division March 2013 - October 2014
82nd Airborne Division Band January 2013 - October 2014
Headquarters and Headquarters Battalion, 82nd Airborne Division January 2013 - October 2014
77th Army Band November 2010 - January 2013
First Cavalry Division Band March 2006 - January 2010
77th Army Band November 2002 - November 2003
8th US Army Band November 2001 - November 2002
77th Army Band July 1998 - November 2001
2nd Infantry Division Band July 1997 - July 1998
Skills
Microsoft Office, PBUSE, Budgets, Operations Management, Training, Policy, Human Resources, Army, Logistics, Team Leadership, Master Resilience..., GFEBS, Sexual Assault Victim..., Command, Military, DoD, Government, Leadership, Military Experience, Military Operations, Security Clearance
Education
Webster University 2013 — 2014
Master's degree, Human Resources Management and Services, 4.0
Liberty University 2007 — 2013
Master of Social Services, Marriage and Family Counseling, 4.0
Oklahoma Baptist University 1986 — 1991
Bachelor of Education (BEd), Music
FMC Technologies October 2012 - Present
Serco February 2010 - October 2012
Kellogg Brown and Root December 2007 - February 2010
Kellogg Brown and Root November 2006 - December 2007
Skills
Six Sigma Black Belt, Six Sigma Green Belt, Six Sigma Lean and DFSS, Security Clearance, Supervisory Skills, Contract Negotiation, Budgeting
Education
Trident University 2011 — 2012
Bachelors of Science in Business Administration, Project Management, 3.8
Missouri Southern State University 2000 — 2003
Computer Science
Ottawa University 1999 — 2000
Computer Science
Fannie Mae July 2014 - Present
CSC November 2009 - July 2014
CSC November 2005 - November 2009
CSC May 2004 - November 2005
CSC 1997 - 2004
Standards Australia 1993 - 1997
Serco 1991 - 1993
European Space Agency 1989 - 1991
AP Electronics 1986 - 1989
Royal Air Force 1978 - 1986
Skills
IT Outsourcing, ITIL, Quality Management, IT Asset Management, Program Management, Business Transformation, Change Management, Asset Managment, Outsourcing, Sla, IT Operations, Integration, Service Delivery, IT Service Management, Business Process..., Management, Project Portfolio..., Leadership, Asset Management, Disaster Recovery, Service Management, IT Strategy, Process Improvement, Incident Management, Six Sigma, Enterprise Software, Data Center, Transition Management, Vendor Management, PMO, Quality Assurance, Offshoring, Strategy, Project Delivery, Business Process, PMP, IT Management, Operations Management, Governance, Resource Management, IT Transformation, SLA
Education
Macquarie University - Graduate School of Business 1992 — 1995
Master of Business Administration (MBA), General Management
The Open University 1984 — 1991
BA (Hons), Technology Management
L-3 Communications TECHNICAL ENGINEER ICONTINENTAL DATA GRAPHICSMay 2012 - Present
PACIFIC ARCHITECTS & ENGINEERS August 2009 - Present
ISE Corporation 2008 - 2008
SERCO January 2006 - October 2006
WEATHER ENGINEERING June 2000 - June 2002
PhotoMedex July 1999 - May 2000
SENIOR FLEXONICS November 1997 - September 1998
PALOMAR SYSTEMS, DIVISION OF ESI August 1993 - July 1996
Skills
CATIA V-5, DELMIA, ENOVIA LCA, Military, AutoCAD, Team Leadership, Manufacturing, Engineering, Solidworks, Product Design, Mechanical Engineering, CAD, 3D, Aerospace, Catia, Engineering Management, Manufacturing..., Pro Engineer, Testing
Education
Palomar College 1994 — 1997
AAS, ELECTRO-MECHANICAL DRAFTING & DESIGN
New Jersey Institute of Technology 1974 — 1977
CERTIFICATE, MECHANICAL TECHNOLOGY
Saint Peter's University 1970 — 1974
BS, LIBERAL ARTS
SNYDER HIGH SCHOOL
Serco June 2014 - Present
CSC May 2013 - June 2014
Computer Sciences Corporation March 2010 - May 2013
CSC June 2006 - February 2010
CSC April 2002 - June 2006
DynCorp July 2000 - April 2002
Skills
Active Directory, Information Technology, Servers, Visio, Enterprise Architecture, Windows Server, Technical Leadership, Technical Support, ITIL, Team Leadership, Enterprise Software, Disaster Recovery, IT Service Management, Process Improvement, IT Management, Six Sigma, Citrix, Strategic Planning, Backup Solutions, Software Documentation, VMware, Management, Windows System..., VMware ESX, IT Strategy, Network Design, Windows, MCSE 2003, ITIL Certified, Army, Active DoD Secret..., Communication Skills, Presenter, Motivated self-starter, Enterprise Storage, Problem Solving, Enterprise Print..., Team-oriented, Army Leadership Training, Public Speaking, Thrives on challenges, IT Operations Management
Education
CSC Accelerated Leader Program 2011 — 2013
Certification
Liberty University 2011 — 2013
Bachelor of Science (BS)
Montgomery College 2005 — 2007
Associate of Arts (AA)
Army Senior Leadership School 2001 — 2001
Army Licensed Practical Nurse School 1994 — 1995
LPN License
Army Primary Leadership Development School 1992 — 1992
Plenary Group June 2015 - Present
Serco September 2013 - May 2015
Serco September 2013 - May 2015
Serco October 2012 - July 2013
Ontario Public Service, Ministry of Transportation May 2011 - September 2011
Ontario Public Service, Ministry of Transportation May 2010 - September 2010
Skills
Time Management, Program Management, Policy, Leadership, Government, Data Analysis, Research, Teamwork, Project Coordination, Business Development, Critical Thinking, Budgets, Strategic Communications, Qualitative Research, Analysis, Project Management, Management, Contract Management
Education
McMaster University 2008 — 2012
Honours Bachelor of Commerce, Business/Commerce, General
Serco November 2014 - Present
ICF International November 2012 - Present
JB&A, Inc./ MCR / SAI September 2006 - June 2012
General Dynamics October 2004 - September 2006
General Dynamics Advanced Information Systems May 2004 - October 2004
Innovative Solutions March 2004 - May 2004
Huntington Museum of Art December 2002 - August 2003
Elizabeth Arden Salon and Day Spa June 2001 - December 2002
The Cosmetics Co. Store June 1999 - August 1999
Skills
Strategic Communications, Press Releases, Editing, Leadership, Research, Customer Relationship..., Account Management, Sales, Concept to Execution, Project Management, Public Relations, Strategy, Marketing Communications, Advertising, Event Management, Marketing, CRM, Management, Proposal Writing, Event Planning
Education
Marshall University 1998 — 2003
Bachelor of Arts, Advertising/Journalism
Hylton High School 1994 — 1998
Serco 2007 - 2012
United States Department of Defense 2006 - 2007
Mattress Discounters 2001 - 2003
TEKsystems 2000 - 2001
Price Buster Mattress 1999 - 2000
Education
Rochester Institute of Technology 2003 — 2005
Bachelor's degree, Management Information Systems
Monroe Community College 1993 — 1995
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Military Sealift Fleet Support Command 2007 - Present
Tidewater Community College January 2003 - Present
Military Sealift Command April 2009 - April 2010
Military Sealift Command November 2007 - April 2009
Serco September 2006 - November 2007
Oceaneering February 2001 - September 2002
Sherikon 2000 - 2001
US Navy 1976 - 1996
US Navy 1976 - 1996
CTF 73 1991 - 1992
Skills
Logistics, Navy, DoD, Military, Security Clearance, Operational Planning, Command, Military Operations, National Security, Defense, Government Contracting, Military Experience, Maritime Operations, Supply Chain, Maritime, Safety Management..., Force Protection, Program Management, Leadership, Organizational..., Logistics Management, Information Assurance, Weapons, Procurement, Government
Education
Troy State University - Hampton Roads 1997 — 1999
MS, Management
Navy Supply Corps School 1984 — 1985
Basic Supply/Dept Head Schoo
Nichols College 1981 — 1984
BSBA, Finance
University of Massachusetts, Amherst
Serco March 2014 - Present
Masa Israel Journey August 2012 - June 2013
U.S. Department of Justice; Bureau of Alcohol, Tobacco, Firearms and Explosives January 2011 - May 2012
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Customer Service, Research, English, Teamwork, Photoshop, Leadership, Management, Data Analysis, Time Management, Policy, Training, Public Speaking, Social Media, Government, Military
Education
Marymount University 2010 — 2012
Master of Arts (M.A.), Forensic Psychology, 4.0
West Virginia University 2006 — 2010
Bachelor of Arts (B.A.), Psychology, 3.83
Serco December 2014 - Present
ADG TECH CONSULTING October 2012 - November 2014
UserTesting.com July 2012 - February 2013
NPR September 2012 - October 2012
Bixal June 2012 - August 2012
Mug N' Muffin 2008 - 2012
Skills
HTML 5, Drupal, Wordpress, Photoshop, Usability Testing, Microsoft Office, Customer Service, Research, Java, Teamwork, Public Speaking, Blogging, Training, Social Media Marketing, CRM, WordPress
Education
Liberty University 2010 — 2012
Bachelor of Science (B.S.), Management Information Systems, General
Northern Virginia Community College 2008 — 2010
Associate of Science (A.S.), Psychology
Intel Corporation 2013 - Present
Serco August 2012 - July 2013
Orbital Sciences Corporation 2011 - August 2012
General Dynamics Land Systems 2007 - 2011
Skills
FAR, ITAR, TINA, DFAR, CPSR, DCAA, EVMS, U.C.C. 2, LexisNexis, Westlaw, CPCM Certified, Contract Management, Subcontracting, Government Contracts, Proposal Writing, Contract Negotiation, Compliance, Aerospace, Proposal Preparation, Supply Chain Management, Earned Value Management, Government Procurement, DoD, Security Clearance, Defense, Government Contracting, Military Operations, Costpoint, Defense Contracting, Engineering Management, Federal Government, Government, Subcontracts
Education
New York Law School
Juris Doctor
Portland State University
Bachelor of Science, Economics
University of East Anglia, U.K.
Doctor of Law (J.D.), Law
Georgia Institute of Technology October 2013 - Present
Serco October 2012 - October 2013
Technical College of the Lowcountry September 2011 - June 2012
Technical College of the Lowcountry October 2009 - September 2011
Technical College of the Lowcountry August 2007 - October 2009
Southern West Virginia Community and Technical College November 2004 - July 2007
Southwestern Community Action Council February 2004 - October 2004
Skills
College Admissions..., Outside Sales Experience, Curriculum Development, Customer Relations, Public Relations, Public Speaking, Student Services, Student Recruitment, Student Development, Community Relations, Community Outreach, Recruitments, Temporary Staffing, Staffing Services, Permanent Staffing, Permanent Placement, Client Counseling, Client Relations Skills, Human Resources, Screening Resumes, Resume Writing, Student Recruiting, Sales, Student Affairs, Student Counseling, Student Engagement, Customer Service, Community Development, Leadership Development, Management, Strategic Planning, Fundraising, Program Development, Budgets, Higher Education, Marketing, Career Counseling, Recruiting, Interviews, Staff Development, Leadership, Coaching, Program Management, Event Management, Teaching, Social Media, Career Development, Nonprofits, Organizational..., Policy
Education
Marshall University Graduate College 2001 — 2002
M.S., Adult and Technical Education- Minor Curriculum and Instruction
Marshall University 1998 — 2000
B.A, General Studies
High School 1992 — 1994
Assyst November 2008 - Present
Serco July 2002 - February 2005
U.S. Army 2003 - 2005
York Mailing LTD September 2000 - February 2003
Ryedale Electronics (UK) January 1995 - June 1998
University of Bradford June 1996 - July 1997
Daniel Industries Inc February 1994 - April 1996
Skills
Requirements Analysis, MS Project, PMO, Engineering, Defense, Mentoring, Management Consulting, Courts, police, Business Analysis, Integration, Leadership, Management, Process Improvement, Program Management, Project Management, Project Portfolio..., Quality Assurance, Requirements Gathering, SDLC, Analysis, PMP, Software Development, Testing, Police, Microsoft Project
Education
Leeds Metropolitan University 1984 — 1988
B Eng, Electronics Design
The University of Hull 1979 — 1984
HNC, Electronics
Titan Security Group July 2015 - Present
All Saints Retail Limited September 2014 - Present
Titan Security Group September 2014 - July 2015
Apex3 Security December 2013 - August 2014
Premier Security Corporation June 2011 - December 2013
Serco April 2011 - June 2011
US Navy November 2001 - August 2005
US Navy November 1998 - October 2001
Skills
Customer Service, PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Security Management, Security Clearance, Law Enforcement..., Management, Employee Training, Fitness Consulting, Fitness Training, Training, Enforcement, Patrol, Security, Policy, Public Safety, Security Operations, Counterterrorism, Weapons, Military, Crowd Control, Force Protection, Personal Protection, Security Training, Executive Protection, Corporate Security, Law Enforcement
Education
New York Institute of Technology 2006 — 2009
Bachelor of Science (B.S.), Interdisciplinary Studies/Behavioral Sciences
Texas Department of Criminal Justice November 2013 - Present
Workforce Solutions Northeast Texas July 2012 - November 2013
Serco August 2009 - August 2011
Caddo Parish School Board August 2007 - December 2008
Administrative Coordinator September 2002 - August 2007
Skills
Training, Organizational..., Training Delivery, Performance Management, Leadership Development, Career Development, Workshop Facilitation, Career Counseling, Employee Training, Coaching, Policy, Human Resources, Employee Relations, Employee Engagement, Recruiting, Conflict Resolution, Interviews, Resume Writing, Program Management, Change Management
Education
Louisiana State University in Shreveport 2005 — 2008
Master of Education (M.Ed.), Guidance and Counseling
Texas Woman's University 1997 — 1999
Bachelor of Arts (B.A.), Psychology
Serco September 2014 - Present
NES Associates, LLC January 2014 - August 2014
Gereystone May 2013 - September 2013
Washington Metropolitan Area Transit Authority (WMATA) May 2011 - August 2011
Skills
Appian, Microsoft SQL Server, System Administration, Windows, Software Documentation, Troubleshooting, Technical Recruiting, SDLC, Project Management, Visio, Program Management, Microsoft Word, Customer Service, Outlook, PowerPoint, Microsoft Excel, Microsoft Office, Windows 7
Education
New York University
Bachelor's Degree, Computer Engineering
New York University - Polytechnic School of Engineering
Bachelor's degree, Computer Engineering
Serco June 1994 - Present
Skills
Project Management, Customer Service, Call Centers, Team Leadership, Troubleshooting, Vendor Management, Process Improvement, Networking, ITIL, Telecommunications, VoIP, Wireless, Telephony, IP, Software Installation, SIP
Education
Minnesota State University, Moorhead
United Rentals February 2015 - Present
Serco May 2013 - February 2015
Solute Consulting June 2012 - April 2013
US Navy June 2007 - June 2012
Education
National University 2012 — 2015
Bachelor's degree, Information Technology Management
Aramco Services Company May 2015 - Present
Amazon April 2015 - May 2015
Norbert Dentressangle November 2014 - January 2015
Serco October 2012 - November 2013
DynCorp International August 2012 - October 2012
ABM Industries July 2011 - November 2011
KBR, Inc. December 2007 - July 2011
KBR, Inc. February 2007 - December 2007
Self Emloyed Operator August 1998 - January 2007
Walmart Distribution Center May 2005 - October 2006
Skills
Management, Logistics, Operations Management, Training, BPO, Outsourcing, Call Centers, Service Delivery, Software Documentation, Materials Management, Customer Service, Procurement, Team Management, Supervisory Skills, Transition Management, Property Management, Inspection, Quality Assurance, SAP, Inventory Control, CRM, Shipping, Human Resources, Inventory Management, Team Building, Microsoft Office, Leadership, Security, Facilities Operations, Fed Log, Maximo, Customer Satisfaction, Vendor Management, Project Planning, Microsoft Excel, Microsoft Word, Team Leadership, Microsoft Power Point, Typing, 10 Key, Budgets, Security Clearance, Strategic Planning, Process Improvement, Warehousing, PowerPoint, Analysis, Military, Logistics Management
Education
University of Phoenix 2014 — 2018
Bachelor's Degree, Bachelor of Science In Business with Human Resource Management Certificate, 3.5
Lone Star College System 2014 — 2016
Associate's Degree, Business/Office Automation/Technology/Data Entry, 3.0
Lee College 2004 — 2005
Associate's Degree, Business Administration and Management, General, 2.0
San Jacinto College 1995 — 1998
Certification, Cosmetology/Cosmetologist, General, 2.0
Serco January 2008 - February 2014
WVPT TV January 2006 - January 2008
Eastern Mennonite University August 2002 - May 2005
Liberty University 1997 - 2002
Skills
Instructional Design, Adult Education, Public Speaking, Course Development, Training Needs Analysis, E-Learning, Higher Education, Leadership, Fundraising, Teaching, Community Outreach, Nonprofits, Editing
Education
University of Virginia 1988 — 1993
PhD, Instructional Technology, Instructional Design, Education
Lynchburg College 1977 — 1978
MEd, Special Education --Learning Disabilities
Eleit Technologies June 2015 - Present
Pierce College District March 2015 - June 2015
Serco August 2014 - June 2015
Sigmatech December 2010 - June 2014
US Army January 2009 - July 2010
Cavalry Headquarters October 2007 - January 2009
US Army October 2007 - December 2008
US Army October 2006 - October 2007
US Army September 2004 - September 2006
US Army September 2003 - January 2004
Skills
Military, Army, Government, Command, Training, Force Protection, Security Clearance, Leadership, Security, Military Experience, Military Operations, Intelligence Analysis, Counterterrorism, Policy, Physical Security, Air Force, Navy, Project Planning, Integration, Logistics, Army Mission Command..., Mission Command, Command Post Operations, Systems Integration, Knowledge Management, Army Doctrine, Training Development, NETT Warrior, Career Counseling, Screening Resumes, Social Media, Differentiated..., Instructional Design, Instructional Technology, Secondary Education, Teaching, Education, Inspector General, Inspections, Process Analysis, DoD, Operational Planning
Education
Liberty University 2014 — 2017
Doctor of Philosophy (Ph.D.), Education: Curriculum and Instruction
Liberty University 2009 — 2013
Master of Arts, Teaching - Secondary Science, 3.79
Thomas Edison State College 2002 — 2009
Bachelor of Arts, Natural Science and Math, 3.89
Elizabethtown Community College 1992 — 2000
Associates, Natural Science, 3.92
South Caldwell High School 1979 — 1982
HS Diploma
Reminiscent Beauty Products August 2014 - Present
Serco June 2010 - Present
Serco October 2006 - June 2010
HCA May 2002 - September 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Training, Photoshop, Leadership, System Administration, Office Administration, Coaching
Education
Longview Community College
Associate’s Degree
Long & Foster Companies June 2015 - Present
Serco January 2014 - Present
United States Marine Corps 1977 - 1997
Skills
Army, Command, Defense, DoD, Intelligence Analysis, Military, Military Experience, Military Operations, Operational Planning, Security Clearance, Program Management, Intelligence, Tactics, Government, National Security, Top Secret, Force Protection, Counterterrorism
Education
National Louis University 1998 — 2001
Master's Degree, Human Management and Development
University of Missouri at St. Louis 1973 — 1977
Bachelor's Degree, Administration of Justice
Microsoft February 2013 - Present
Wells Fargo January 2010 - January 2012
Serco May 2008 - December 2010
Minnesota State University Moorhead September 2007 - August 2008
Minnesota State University Moorhead August 2007 - May 2008
National Medical College April 2004 - August 2006
Skills
IT Service Management, IT Operations, Project Management, IT Strategy, Microsoft Operations..., Microsoft Project, Microsoft Office, Public Relations, System Administration, Customer Relations, International Relations, Political Science, IT Consulting, Customer Service, Microsoft Excel, SQL, Management, Team Leadership, SharePoint, PowerPoint, Java
Education
University of Mary, Bismarck North Dakota 2010 — 2012
Master's Degree, Master of Project Management
Minnesota State University, Moorhead 2007 — 2009
Bachelor's Degree, Mass Communication- Integrated Advertising & Public Relations
Serco February 2015 - Present
US Army August 2011 - January 2015
US Army November 2004 - September 2011
Skills
Military, Military Experience, Operational Planning, Security Clearance, Leadership, Training, Command, Military Aviation, DoD, Team Leadership, Management, Intelligence Analysis, National Security, Defense, Aircraft Maintenance, Human Resources, Administration, Mentoring, Financial Planning, Six Sigma, Project Management, Educational Leadership, Logistics Management, Supply Chain Management, Business Coaching, Employee Relations, Career Counseling, Weapons
Education
Liberty University 2012 — 2014
Master's Degree, Management and Leadership
University of Maryland University College 2007 — 2011
Bachelor of Science (BS), Marketing
University of Washington Tacoma
Six Sigma
Serco March 2014 - Present
Serco June 2013 - April 2014
CSC June 2011 - June 2013
CSC January 2008 - June 2011
CSC March 2006 - January 2008
CSC September 2001 - March 2006
CMS September 1996 - March 2001
Skills
IT Service Management, ITIL, IT Operations, Service Delivery, IT Strategy, Project Management, SDLC, Project Planning, Transition Planning, PMO, Program Management, IT Management, Enterprise Software, Cross-functional Team...
Education
Liberty University 2010 — 2013
Bachelor of Science (B.S.), Management Information Systems, Magna Cum Laude
Pompano Academy of Aeronautics
Airframe Mechanics and Aircraft Maintenance Technology
Serco October 2013 - Present
ChoiceCare Connections, LLC January 2012 - January 2013
Western Union Financial Services March 2002 - August 2011
Western Union Financial Services November 2000 - March 2002
Western Union 1989 - November 2000
Skills
Financial Statements, Management, Accounts Payable, Software Documentation, Customer Service, Outlook, Team Building, Lotus Notes, Microsoft Word, Expense Management, Visio, Human Resources, Confidentiality, Teamwork, Onboarding, Microsoft Office, Call Center, Administrative..., Calendaring, Sales, Procurement, Training, Office Management, Leadership, Microsoft Excel, Accounting, Invoicing, Spreadsheets, Process Improvement, PowerPoint, Account Reconciliation, SharePoint, Change Management, Payments, Access, Policy, Banking, Employee Relations, Performance Management, Calendars, Logistics, Customer Satisfaction, Project Management, Vendor Management, Time Management, Accounts Receivable, Financial Services, Expense Reports, Team Leadership, Employee Benefits
Education
Lindenwood University 2012 — 2014
BS - Partially Completed, Business Administration
Serco September 2015 - Present
Softworld January 2015 - August 2015
Untangle, Inc. April 2014 - September 2014
Total Defense Inc. August 2012 - April 2014
HCL Technologies March 2008 - August 2012
CA Technologies October 2005 - February 2008
CA Technologies March 2002 - September 2005
Computer Associates, Inc May 1994 - March 2002
Skills
Malware Analysis, Software Development, Security, Research, Network Security, TCP/IP, Perl, Cloud Computing, Linux, Testing, Firewalls, Enterprise Software, Unix, Databases, Antivirus, Computer Security, Virtualization, Information Security, SQL, Technical Support
Education
Missouri University of Science and Technology 1988 — 1992
Bachelor of Science (BS), Computer Science
Highland High School September 2014 - Present
Serco October 2013 - September 2014
DoDEA 2011 - 2013
Montana School Counselor Association 2011 - 2011
St. Ignatius Middle School 2009 - 2011
Powder River County Conservation District 2000 - 2010
Sacajawea Middle School 2009 - 2009
AWARE 2008 - 2009
Skills
Crisis Management, Therapeutic Crisis..., Non-Violent Crisis..., Experience Working with..., Child Advocacy, Child Abuse Prevention, Addiction Recovery, Elementary Education, Middle School Education, Small Group Counseling, Individual Counselling, Coordinating Special..., High School Students, Agriculture, Special Education, Special Needs, Classroom, Middle School, IEP, Curriculum Design, Career Counseling, Community Outreach, Public Speaking, Educational Leadership, Student Counseling, Group Therapy, Teaching, Program Development, Leadership Development, Psychotherapy, Staff Development
Education
Montana State University-Bozeman 2008 — 2010
Master of Education (MEd), School Counseling
University of Mary, Bismarck North Dakota 2004 — 2008
Bachelor of Arts (B.A.), Maj in Psychology Minors in Addiction Counseling, and Theology
Serco November 2005 - Present
Serco January 2003 - November 2005
Skills
Microsoft Office, Ten Key, Saber, Claims 4.0, National System, National File Tracking..., R2Irec32
Education
Navarro College 1999 — 2001
Associate of Science (A.S.), Business Administration, Management and Operations
Cegep Heritage College August 2005 - Present
Serco April 2003 - January 2004
webHancer October 2000 - December 2001
ATCO Frontec September 1989 - October 2000
Education
Memorial University of Newfoundland 1977 — 1982
B.Comm, MBA, Business
Leidos September 2013 - Present
SAIC April 2013 - September 2013
Serco April 2004 - April 2013
Titan October 2003 - January 2004
TeleCorp PCS February 2001 - December 2002
ExxonMobil November 1997 - October 2000
ExxonMobil March 1996 - November 1997
ExxonMobil September 1992 - March 1996
Skills
Benefits Administration, PeopleSoft, Deferred Compensation, Government Contracting, Management, Costpoint, SAP, Qualified Retirement..., 401k, ESPP, Employee Stock Options, Restricted Stock, ESOP, 409A, Retirement, Process Improvement, Human Resources, Program Management, Analysis, Project Management, Business Process..., Performance Management, Strategic Planning, Training, Vendor Management
Education
National Louis University
BA, Management
Serco September 2012 - Present
Trinity Full Gospel Church June 2010 - November 2011
Pearl's Angel Care Inc. January 2007 - August 2010
Carolina Choice LLC September 2005 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, Java
Education
Liberty University 2011 — 2012
Master of Arts (M.A.), Human Services, Marriage and Family Counseling
North Carolina Agricultural and Technical State University 1997 — 2003
Bachelor of Arts (B.A.), Speech-Language Pathology/Pathologist
Pine Forest Senior High School 1989 — 1992
Diploma
Serco November 2011 - October 2013
Tennessee Community Health Services, Inc June 2011 - November 2011
Youth Villages January 2007 - July 2011
Skills
Social Services, Crisis Intervention, Case Managment, Mental Health, Adolescents, Program Development, Adults, Psychology, Interventions, Community Outreach, Child Development, Counseling Psychology, Non-profits, Google Groups, Volunteer Management, Group Therapy, Grant Writing, Family Therapy, Mental Health Counseling, Workshop Facilitation, Career Counseling, Motivational..., Treatment, Program Management, Staff Development
Education
Mississippi State University 1981 — 1989
Master's degree, Counselor Education with a minor in Educational Psychology
Serco 2015 - Present
Cardinal Health June 2013 - Present
A Specail Occasion January 2010 - Present
Cardinal Health May 2006 - June 2013
Jewish Hospital & St. Mary's HealthCare October 2004 - May 2006
Park Duvall Health Clinic October 2000 - September 2004
Park Duvalle Rural Health Clinic October 2000 - May 2004
Caritas Valley Medical Assoc January 1996 - January 1998
Louisville Gastroenterology Assoc January 1994 - January 1996
Ft. Knox Commisary January 1990 - January 1994
Skills
Medical Terminology, Time Management, Medicine, Microsoft Office, Excel, Case Management, Business Objects, Microsoft Works, Medical Management, Blood Pressure, Pulse, Phlebotomy, minor surgeries, Celldyne, Medical Records, Medical Billing, Patient Safety, Venipuncture, First Aid, SAP, ECC, Data Analysis, Reporting & Analysis, Qualitative Research, Human Resources, Quantitative Research, Account Management, Management, Microsoft Excel, Healthcare, Customer Service, Training, Team Building, Process Improvement, Hospitals, Leadership, Outlook, Strategic Planning, Cross-functional Team..., Access, Microsoft Word, PowerPoint, Data Entry, Team Leadership
Education
McKendree University 2013 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
McKendree University 2009 — 2013
Bachelor's Degree, Business Administration - major Human Resource Management; Business Administration
McKendree University 2009 — 2011
AS, Business
National Education Center 1993 — 1994
Medical Business and Clinical Specailist
National Education Center
Diploma, Medical clinical and business specialist
Serco February 2014 - Present
Serco February 2012 - Present
Daon February 2009 - February 2012
MAXIMUS 2008 - February 2009
MAXIMUS 2003 - 2008
Bull Information Systems 1998 - 2003
Bull Information Systems 1996 - 1998
Bull Information Systems 1993 - 1996
Bull Information Systems 1988 - 1993
Honeywell Information Systems 1978 - 1988
Skills
Government, SaaS, Business Development, New Business Development, Program Management
Education
Michigan State University 1974 — 1978
BS Marketing, Marketing and Advertising
EnMobile, L.L.C. March 2009 - Present
Serco March 2009 - October 2010
Mirifex February 2007 - March 2009
PNC Financial Services Group 2008 - 2009
First Energy February 2006 - February 2007
Prosoft Technology Group Inc February 2006 - February 2007
Mirifex Systems 2003 - 2006
Rich Products 2003 - 2005
Key Bank 2004 - 2004
KeyCorp 2004 - 2004
Skills
EAI, SOA, BPMN, PL/SQL, Java Enterprise Edition, ADF, Oracle SOA Suite, Oracle Fusion Middleware, Agile Methodologies, Software Development, Mobile Product..., Hibernate, XSLT, EJB, XML, Integration, ESB, Business Intelligence, Spring, Requirements Analysis, Business Process, ERP, Spring Framework
Education
University of Michigan-Dearborn 1993 — 1995
Physics
Michigan Technological University 1991 — 1992
Physics
Serco October 2012 - Present
Army Community Service Exceptional Family Member Program April 2011 - Present
Department of Defense Education Activity October 2009 - October 2010
Department of Defense November 2002 - November 2009
Skills
Senior Administration, Office Administration, Conflict Resolution, Data Management, Organizational..., Secretarial Skills, Customer Engagement, Customer Relations, Leadership, Team Building, Training, Nonprofits
Education
James E. Scott Training Center
Certificate in Administrative Assistant
Miami Dade College
Miami Springs Senior High
University of Minnesota March 2014 - Present
Lake Agassiz Regional Library October 2013 - October 2014
Vayama October 2009 - August 2013
Teleforma December 2007 - June 2008
Serco May 2003 - November 2007
Skills
Sabre, Amadeus, Apollo, Leisure Travel, Airline Ticketing, Leadership, GDS, Strategy, Account Management, Mobile Marketing, Social Media, Online Advertising, Salesforce.com, Marketing, Social Networking, Customer Service, E-commerce, Management, Customer Satisfaction, Team Management, Call Centers
Education
Minnesota State University, Moorhead 2000 — 2003
AA, Psychology
Bosma Enterprises August 2008 - Present
Serco November 2004 - July 2008
Hardin County Schools-Parkway Elementary August 2001 - October 2004
Skills
Marketing, Management, Nonprofits, Team Building, Strategic Planning
Education
McKendree College 1997 — 2000
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Serco November 2014 - Present
Tech Mahindra January 2012 - October 2014
Self Owned (RightClick Consulting Services) August 2010 - October 2014
Integrated Retail November 2010 - November 2011
Syntel September 2006 - May 2010
Intelenet (now Serco) January 2005 - September 2006
Wipro BPO October 2003 - October 2004
P D Hinduja Research and Development. August 2001 - August 2002
Skills
Business Development, Business, Supply Chain Management, CRM, Domain knowledge, Sales, Business Networking, Manage Client..., Sales Operations, Pre-sales, Consulting, Account Management, Outsourcing, Strategy, Product Management, Project Planning, Lead Generation, Management, Team Management, Market Research, New Business Development, Leadership, Training, Project Management, Key Account Management, Negotiation, Sales Process, Integration, Competitive Analysis, Retail, Marketing Strategy, Supply Chain, Strategic Partnerships, Networking, Sourcing, Analysis, Solution Selling, Vendor Management, Telecommunications, ERP, Digital Marketing, Channel Partners, Business Analysis
Education
Narsee Monjee Institute of Management Studies 2006 — 2008
PGDMM, Marketing
University of Mumbai 1997 — 2001
Bachelor of Engineering(Degree), Shah&Anchor Kutchi COE (Electronics)
Zen Technology/SI International 2005 - Present
Serco 2005 - Present
Computer Sciences Corporation 2003 - 2005
DynCorp International 1999 - 2003
User Technology Associates 1997 - 1999
Wang Labs/IBM 1995 - 1997
Skills
Disaster Recovery, Network Security, Security, CISSP, Active Directory, Information Assurance, ITIL, IT Service Management, IT Operations, IT Management, Security+, Datacenter..., Storage Virtualization, Project Management, HSPD-12, Firewalls, Servers, Networking, VMware, Microsoft Exchange, Windows Server, Computer Security, Operating Systems, Information Security, Data Center, Troubleshooting
Education
Capitol College (formerly known as Capitol Institute of Technology) 1995 — 1997
Electronic Engineering Technology
Montgomery College 1992 — 1994
Electrical Engineering
Rangoon Arts and Sciences University 1984 — 1988
Mathematics
US Navy January 2008 - Present
Serco December 2007 - January 2008
Fleet and Industrial Supply Center October 2004 - October 2007
OPNAV Assessments Division N81 October 2001 - October 2004
FISC Pearl Harbor 1999 - 1999
U.S. Navy, USS RUSSELL (DDG-59) 1996 - 1999
COMLOG WESTPAC CTF-73 1993 - 1996
Strike Fighter Squadron 151, USS Midway (CV-41) 1988 - 1991
Education
Naval Postgraduate School 1999 — 2001
Master of Science, Operations Research (Logistics)
University at Albany, SUNY 1982 — 1986
BS, Medical Technology
Mountain Mist September 1988 - Present
Serco February 2005 - February 2006
Education
Lewis-Clark State College 1982 — 1983
Smith & Nephew June 2009 - Present
Smith & Nephew September 2007 - June 2009
Smith & Nephew February 2006 - September 2007
Naval Supply Systems Command, Business Systems Center February 2005 - February 2006
Serco February 2004 - February 2005
US Navy January 1984 - February 2004
Naval Supply Systems Command November 2001 - January 2004
Naval Supply Systems Command, Business Systems Center October 1999 - October 2001
Naval Air Systems Command September 1996 - September 1999
Skills
Logistics and Supply..., Business and Financial..., SAP Enterprise Resource..., Information Technology..., Program Management, Logistics Systems, Systems Acquisition, Contracting/Procurement, Strategic Plan..., Change Management, Team Building, Process Improvement, Leadership Development, Customer Service, Systems Engineering, Inventory Management, Distribution Management, Recovering Troubled..., TAA Compliance
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
BS, Business Administration
Naval Postgraduate School 1994 — 1996
MS, Information Technology Management
The George Washington University 1999 — 2000
Master's Certificate, Project Management
B3 Solutions July 2009 - Present
CenTauri Solutions, LLC July 2006 - November 2009
Serco September 2000 - June 2006
Booz Allen Hamilton June 1997 - August 2000
Education
Massachusetts Institute of Technology 1987 — 1990
Engineer's, Ocean Engineering
United States Naval Academy 1977 — 1981
BS, Naval Architecture
Lockheed Martin July 2010 - Present
Lockheed Martin Mission Services October 2007 - June 2010
Serco March 1997 - October 2007
Lockheed Martin July 1991 - August 1995
United States Air Force June 1986 - June 1990
Skills
Systems Engineering, Project Management, Cross Functional Team..., DoD, Security Clearance, Program Management, Cross Functional..., Integration, Requirements Analysis, PMP, Process Improvement, Government Contracting, Requirements Management, Defense, Six Sigma, Proposal Writing, Earned Value Management, System Design, Engineering Management, Leadership, Troubleshooting, Security, Testing, Visio, Military, Management, Strategic Planning, Information Assurance, Aerospace, Configuration Management
Education
Mississippi State University 2004 — 2008
Assured Information Security, Inc. August 2011 - Present
Assured Information Security, Inc. August 2011 - November 2011
Serco June 2010 - August 2011
Alion Science and Technology May 2009 - June 2010
CACI International Inc. July 2007 - May 2009
Intelligent Software Solutions September 2005 - May 2007
Skills
Linux, Integration, C, Testing, Software Development, Java, System Administration, Virtualization, Software Design, Computer Security, Software Engineering, Systems Engineering, System Architecture, Unix, Python, Distributed Systems, SQL, C, Security Clearance
Education
State University of New York Institute of Technology at Utica/Rome 1987 — 1989
Bachelor of Science, Electrical Technology
Mohawk Valley Community College 1985 — 1987
Associates of Applied Science, Electrical Engineering Technology
Three Sigma Software April 2014 - Present
Serco August 2008 - April 2014
US Census Bureau 2008 - 2014
Management and Technology Group Inc. June 2002 - August 2008
Skills
Cisco Technologies, Servers, Microsoft Exchange, Networking, Active Directory, Process Improvement, Security, Disaster Recovery, Leadership, VMware ESX, System Administration, VMware, Windows Server, Network Administration
Education
University of Maryland College Park 1985 — 1987
Montgomery College 1982 — 1984
Associate's degree, Architecture
Our Lady of Good Counsel High School 1977 — 1981
HopeWorks of Howard County February 2012 - Present
Anne Arundel Medical Center May 2007 - March 2012
District of Columbia Office of Victim Services March 2009 - February 2012
Maryland Coalition Against Sexual Assault May 2002 - March 2009
Serco September 2005 - December 2006
National Mental Health Association October 2000 - April 2002
Maryland Network Against Domestic Violence August 1998 - September 2000
Women Organized Against Rape December 1996 - August 1998
University of Pennsylvania Penn Women's Center September 1995 - December 1996
Skills
Grant Writing, Community Outreach, Non-profits, Program Development, Grants, Non-profit..., Technical Assistance, Policy Analysis, Mental Health, Public Health, Case Managment, Nonprofits, Program Management, Proposal Writing, Crisis Intervention, Psychotherapy, Training, Health Education, Staff Development, Group Therapy, Case Management, Field Supervision
Education
University of Pennsylvania School of Social Policy and Practice 1994 — 1996
Masters of Social Work, Administration and Planning
Mary Baldwin College 1990 — 1994
Bachelor of Arts, Social Psychology, Independent Major
SERCO December 2008 - Present
Kelly Services November 2007 - October 2008
Car-Freshner Corporation 2005 - 2007
Climax Manufacturing Company 1996 - 2005
Go Tape and Label, Inc. 1993 - 1996
Aetna Life and Casualty 1990 - 1993
Education
State University of New York Empire State College 1998 — 2002
BS, Organizational Management
Mohawk Valley Community College 1986 — 1988
AAS, Advertising Design & Production
Serco May 2014 - Present
CSC January 2013 - May 2014
CSC 2011 - 2012
CSC 2009 - 2011
CSC 2008 - 2009
CSC 2006 - 2008
CSC 2004 - 2006
Skills
Active Directory, Troubleshooting, Software Documentation, Microsoft Exchange, Technical Support, Service Delivery, Networking, SDLC, System Deployment, CRM, Project Management, Management, Help Desk Support, Project Planning, Software Development, ITIL, IT Management, Vendor Management, Windows Server, IT Service Management, VMware, Disaster Recovery, Blackberry Enterprise...
Education
Longwood University 2002 — 2004
BS Business Administration, Computer Information Management Science
Serco June 2007 - Present
InetSoft November 2006 - June 2007
Skills
Technical Writing, Visio, Software Documentation, Business Analysis, Program Management, Agile Methodologies, Software Project..., Project Management, SharePoint, HTML, Requirements Analysis, Quality Assurance, Security, Databases, Team Leadership, Windows, SQL, XML, Project Planning, Configuration Management, Team Building, Systems Analysis, Software Development, Testing
Education
New Jersey Institute of Technology 2004 — 2006
BSET, Computer Technology, Management
Middlesex County College 2001 — 2004
AAS, Computer Science, Network Administration and Support
BHP Billiton September 2014 - Present
United States Marine Corps Reserve: 3rd Marine Aircraft Wing 2014 - Present
United States Marine Corps Reserve 1986 - Present
Serco December 2013 - September 2014
United States Marine Corps 1986 - 2013
Fourth Marine Division 2011 - 2012
United States Forces Afghanistan May 2009 - May 2010
USMC September 2007 - April 2009
Strategic Studies Group 2005 - 2006
BearingPoint 2004 - 2006
Skills
Logistics Planning, Project Management, International Relations, Logistics, Research, National Security, Operational Planning, Military, Military Operations, DoD, Security Clearance, Navy, Counterterrorism, Intelligence, Homeland Security, Military Experience, Intelligence Analysis, Government, Defense, Weapons, Military Logistics, Systems Engineering, Program Management, Combat, Marine Corps, Exercises, Top Secret, Force Protection, Special Operations, Afghanistan, Counterinsurgency, Interagency Coordination, Tactics, Military Liaison, Military Training
Education
Naval War College 2005 — 2007
MA, National Security and Strategic Studies
Royal Military College of Canada/Collège militaire royal du Canada 2010 — 2012
Master of Defence Studies, Defence Studies
Joint Forces Staff College 2012 — 2013
Advanced Joint Professional Military Education (JPME-II)
Canadian Forces College 2009 — 2011
Certificate, Defence Studies
State University of New York at Buffalo 1985 — 1990
BA, History, Geography, Cartography
Serco August 2014 - Present
CSC January 2013 - August 2014
CSC September 2008 - August 2014
CSC October 2005 - September 2008
CSC October 2000 - October 2005
Brann Worldwide May 1998 - October 2000
Banner Life 1990 - 1997
Skills
Customer Relations, Operational & Strategic..., Procedure..., Information Security &..., Budgeting and..., Cost Reduction, Transformation and..., Team Building &..., ITIL v3 Foundations..., PMI, Asset Managment, Business Development, Customer Service, Disaster Recovery, Federal Government, Key Performance..., Lotus Notes, Modeling, Negotiation, IT Operations, Problem Solving, Strategic Planning, Quality Assurance, Recruiting, Operational Risk..., Sustainability, Team Leadership, User Experience, User Acceptance Testing, VMware, XP, Windows 7 Migration, Active DoD Secret..., Team Building, Information Security, Risk Management, Budgets, Leadership, Program Management, IT Management, ITIL, Management, Data Center, IT Service Management, Integration, IT Strategy, Training, Service Delivery, IT Outsourcing, Business Process...
Education
Montgomery College 1983 — 1986
Business Administration
Walt Whitman High School
Walt Whitman High School
Serco July 2014 - Present
Northrop Grumman November 2007 - Present
NGIT 2006 - Present
Skills
Process Improvement, Management, Deltek, Sarbanes-Oxley Act, Project Management, Microsoft Office, Program Management, Government Contracting, Earned Value Management
Education
Liberty University
Metrica, Inc. April 2015 - Present
Serco January 2015 - March 2015
Serco December 2013 - December 2014
Serco October 2013 - November 2013
United States Marine Corps July 2010 - July 2013
United States Marine Corps June 2008 - June 2010
United States Marine Corps July 2007 - May 2008
United States Marine Corps June 2005 - June 2007
United States Marine Corps July 2003 - June 2005
United States Marine Corps July 2002 - July 2003
Skills
Military Leadership, Military Operations, Command, Military, Operational Planning, Security Clearance, Top Secret, Military Training, Combat, Reconnaissance, Exercises, Marine Corps, Leadership, Leadership Development, Counterterrorism, Force Protection, Intelligence Analysis, Counterinsurgency, Military Experience, National Security, Weapons, DoD, Defense, Special Operations, Strategy, Strategic Planning, Team Building, Briefing, Contingency Planning, Active DoD Secret..., Training, Organizational..., Information Management, Active DoD Top Secret..., Business Development, Project Management, Project Planning, Program Management, Consulting, Military Decision..., Afghanistan, Air Force, Analysis, Army, Command, Government, Government Contracting, HUMINT, Homeland Security, Information Assurance
Education
North Carolina State University 1987 — 1992
Bachelor of Arts (BA), Business Administration and Management, General
United States Army War College (USAWC) 2011 — 2013
Master of Strategic Studies (MSS)
New England College 2014 — 2016
Master's Degree, Accounting
Marine Corps Command and Staff College (CSC) 2003 — 2005
Command and Control Systems Course (CCSC) 1999 — 2000
Completed instruction: #1 in Conference Group and #9 overall of 55 students
Serco January 2014 - Present
US Foodservice March 2001 - January 2014
Skills
HRIS, Performance Management, Onboarding, Benefits Administration, Employee Relations, Labor Relations, Recruiting, Succession Planning, Talent Management, HR Policies, Employee Engagement, FMLA, Applicant Tracking..., Human Resources, PeopleSoft, Employment Law, Kronos, Payroll, Workers Compensation, Affirmative Action, New Hire Orientations, Union Avoidance, Employee Handbooks, Deferred Compensation, Workforce Planning, Taleo, EEO, EEOC, Hiring
Education
Maryville University of Saint Louis 2003 — 2006
BA, Organizational Leadership/Psychology
ISSG (Contract with Magellan Healthcare, Inc.) May 2015 - June 2015
Serco March 2015 - May 2015
Coventry Health Care, an Aetna Company May 2009 - August 2014
Coventry Health Care, Inc. September 2003 - May 2009
General American Life & Health April 1999 - September 2003
General American Life & Health June 1995 - April 1999
Skills
Insurance, Underwriting, Health Insurance, Claim, Leadership, Long-term Care, Medicare, Healthcare, Employee Benefits, Professional Liability, Life Insurance, Disability Insurance, Commercial Insurance, Managed Care, Workers Compensation, Health Savings Accounts, Brokers, Benefits Administration, Management, Process Improvement, Customer Service, Team Building, Training, Strategic Planning, Business Analysis, Account Management, Analysis
Education
Westminster College 1987 — 1989
Masters in Business Administration, Management Information Systems, General, GPA 3.91
Missouri State University 1977 — 1981
BS, Economics, GPA 3.40
Jefferson Cty High School 1973 — 1977
Serco November 2014 - Present
Serco September 2013 - November 2014
Davita June 2002 - November 2014
Parkway Schools August 2013 - September 2013
Parkway Schools August 2012 - May 2013
Parkway School District August 2009 - May 2010
Skills
Senior Training..., Training Team Lead, Product Line Lead, Lead Relationship..., Teaching, Project Management, Corporate Training..., Training Needs Analysis, Curriculum Development, Curriculum Design, Healthcare, Hospitals, PowerPoint, Critical Thinking, Tutoring, Higher Education, CPR Certified, Classroom, Educational Technology, Educational Leadership, Healthcare Management, Lesson Planning, Research, Patient Safety, Program Development, Classroom Management, Elementary Education, Staff Development, Healthcare Information..., Strategic Planning, Public Speaking, Editing, Leadership, Teamwork, Instructional Design, Differentiated..., Literacy, HIPAA, Microsoft Office Suite, Process Improvement, Team Leadership, Business Analysis, Program Management, Management, Training
Education
Maryville University of Saint Louis 2006 — 2010
Master of Arts (M.A.), Elementary Education and Teaching
Maryville University of Saint Louis 2006 — 2009
BA & Masters, History & Education
Apogee Engineering, LLC October 2013 - Present
BTAS, Inc. May 2012 - August 2013
Serco April 2010 - March 2012
Dynamics Research Corporation July 2005 - April 2010
Barnes Aerospace April 2005 - July 2005
Aeronca, Inc. (Magellan Aerospace Corp) April 2002 - October 2004
BWXT of Ohio, Inc. (formerly Monsanto and EG&G) June 1981 - June 2001
Sensotec May 1978 - September 1978
US Army June 1975 - June 1977
Skills
Aerospace, Aircraft, Aviation, Microsoft Office, Program Management, Engineering, Project Management, Systems Engineering, Process Improvement, Lean Manufacturing, Manufacturing, Microsoft Excel, Six Sigma, Continuous Improvement, Customer Service, Software Documentation
Education
Ohio University 1978 — 1981
Bachelor of Science (BS), Industrial and Systems Engineering
Marion Military Institute 1977 — 1978
freshman year of college, engineering
West Point Prep School 1975 — 1976
Certificate, Engineering
Middle East Broadcast Networks February 2011 - Present
Fibertek July 2010 - November 2010
Apptis October 2008 - July 2010
Time Warner Cable 2006 - 2008
Serco 2003 - 2006
Skills
Costpoint, Deltek, Variance Analysis, General Ledger, Accounting, Sarbanes-Oxley Act, Cost Accounting, Financial Reporting, Government Contracting, GAAP, Financial Analysis, FAR, Process Improvement, Auditing, Payroll, Forecasting, Microsoft Excel, Budgets, Analysis, Mergers, PeopleSoft
Education
Strayer University 2006 — 2009
MBA, Management
Marymount University 1985 — 1989
BBA, Accounting
Home January 2011 - Present
Serco May 2004 - January 2011
Skills
ITIL, VMware, Solution Architecture, Requirements Management, Virtualization, Integration, Service Delivery, Configuration Management, VMware ESX, Active Directory
Education
U.S. Air Force Institute of Technology 1972 — 1975
Bachelor's & Master's of Science, Electrical and Electronics Engineering
Luther College 1965 — 1969
Bachelor of Arts (B.A.), Mathematics/Economics
Serco May 2013 - Present
ViSalus July 2011 - May 2013
Manheim July 2011 - October 2011
Manheim December 2009 - July 2011
Manheim January 2008 - April 2009
AT&T Wireless Dealer Lee’s January 2007 - January 2008
Small World Communications January 2004 - January 2007
Small World Communications January 1998 - January 2004
Skills
Sales Operations, Team Building, Customer Service, Customer Satisfaction, Sales Management, Sales Process, Account Management, Store Management, Inventory Management, Inventory Control, Accounts Payable, Accounts Receivable, New Store Development, Auctions, Product Marketing, Cash Management, Team Management, Online Auctions, Sales Support Tools, CRM, Retail Sales, Retail Marketing, Business Development, Microsoft Office, AS400 system, Cellular Communications, QuickBooks, Sales, Leadership, Marketing, Budgets, Pricing, Profit, Process Improvement, Training, Management, B2B, Operations Management, Team Leadership, Customer Retention, Automotive, Automobile, Retail, Selling, Direct Sales, Cold Calling, Business Planning, P&L, Sales Presentations, Selling Skills
Education
Central Missouri State University 1988 — 2014
Bachelor of Science (B.S.), Business Administration Minor
Longview Community College 1987 — 1987
Bachelor of Science (BS), Business; Accounting
Serco June 2014 - Present
Serco January 2012 - May 2014
Serco - North America January 2011 - July 2012
Navy Expeditionary Medical Support Command July 2006 - April 2010
U.S. Fleet Forces Command July 2003 - July 2006
Executive Director for Conventional Ammunition January 2002 - June 2003
United States Navy January 1980 - January 2001
Education
University of Virginia Darden School of Business 2004 — 2004
The Executive Program
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2003 — 2003
Program for Executives in Logistics and Technology
Industrial College of the Armed Forces 1999 — 2000
MS, National Resource Strategy
Naval Postgraduate School 1986 — 1988
MS, Information Systems
The University of Texas at Austin 1976 — 1980
BA, Computer Sciences
Illumina August 2014 - Present
ACTIVE Network March 2014 - August 2014
Serco July 2012 - March 2014
ANSOL July 2010 - July 2012
Zel's Del Mar February 2010 - December 2011
Lucca Restaurant and Bar/ Zel's Del Mar October 2007 - October 2009
Canyon Ranch March 2007 - October 2007
Skills
Customer Service, PowerPoint, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Supervisory Skills, Sales, Telephone Skills, File Management, Payroll, Internet Explorer, Software Documentation, Time Management, Training, Project Management, Budgets, Human Resources
Education
Massachusetts College of Liberal Arts 2003 — 2005
Bachelor of Arts, Communications
J.B. Hunt Transport, Inc. March 2015 - Present
Serco July 2014 - February 2015
Cognosante September 2013 - July 2014
Serco 2013 - 2014
Summerton Baptist Church June 2011 - September 2013
Skills
Team Building, Team Lead Supervisor, HR Consultant, Corporate Training, Sales Management, Business Analysis, Business Process, New Business Development, Business Process..., Leadership, Training, Executive Management, Program Management, Management Consulting, Organizational..., Strategic Planning, Leadership Development, Change Management, Public Speaking, Team Leadership, Project Management, Management, Microsoft Office, Customer Service
Education
Liberty University 2010 — 2014
Master's Degree, Divinity/Ministry, 3.0
North Tennessee Seminary 2006 — 2008
Master of Arts (M.A.), Administration, 3.4
West End Baptist College 2000 — 2004
Bachelor of Arts (B.A.), 3.0
AMEGA Holdings (Barbados), Inc. 2004 - Present
Serco January 1997 - February 2000
The Regional Group of Companies Inc. 1994 - 1997
Department of National Defence Canada January 1977 - August 1989
Skills
Management Consulting, Leadership, Business Development, Sales Management, Operations Management, Logistics, Negotiation, Strategic Planning, Contract Negotiation, Start-ups, New Business Development, Ports, Maritime, Mergers, Construction, Business Strategy, Team Building, Change Management, Entrepreneurship, Marketing, Management, Business Planning, International Business, Budgets, Risk Management, Executive Management, Project Planning, Leadership Development, Strategy, Team Leadership, Coaching, Project Management, Analysis, Product Management, Marketing Strategy, Product Development, CRM, Mergers & Acquisitions, Proposal Writing, Process Improvement, Finance, Program Management, Business Process..., Supply Chain, Procurement, Cross-functional Team..., Contract Management, Transportation, Forecasting, P&L Management
Education
McGill University 1977 — 1980
B. A., Political Science Economics
Neumann Systems Group Inc. April 2014 - Present
Serco January 2007 - October 2013
SI International / Serco August 2005 - January 2007
SI International June 2004 - August 2005
SI International December 2003 - June 2004
SI International, COS, CO September 2002 - December 2003
SI International, COS, CO April 2001 - September 2002
SI International, COS, CO May 2000 - April 2001
System Technology Associates, COS, CO August 1999 - May 2000
System Technology Associates, COS, CO January 1995 - August 1999
Skills
DoD, Telecommunications, Team Leadership, Proposal Writing, Program Management, Earned Value Management, MS Project, Security, Security Clearance, Visio, Contract Management, Analysis, Systems Engineering, Management, CRM, Defense, Testing, Government Contracting, Training, Software Documentation
Education
National American University-Colorado Springs 1999 — 2010
Bachelor of Science, Business Management/Finance, Final GPA 3.58
National American University
Bachelor of Science, Business Management
National American University
Associate, Science, Management
NC4 November 2014 - Present
Charter Communications July 2014 - November 2014
Serco October 2013 - July 2014
Best Buy May 2010 - October 2013
Geek Squad August 2012 - May 2013
Education
Lindenwood University
The Ambit Group July 2010 - Present
Serco 2005 - 2010
CNSI 2001 - 2005
Oracle 2000 - 2001
IBM 1999 - 2000
Skills
PMP, Program Management, Management, Process Improvement, Project Management, Requirements Analysis, Leadership, Government, Analysis, SDLC, Strategic Planning, PMO, Enterprise Architecture, IT Strategy, Business Analysis, Integration, Change Management, Vendor Management, IT Management, Business Process..., Software Project..., ITIL, Visio, Governance, SQL
Education
Morgan State University 2003 — 2006
Master of Business Administration (MBA), Information Technology
Morgan State University 1995 — 1999
BS, Computer Science
Portsmouth Internal Medicine Associates July 2013 - Present
Hesser College November 2012 - July 2013
AAA Northern New England September 2010 - November 2012
HESSER COLLEGE 2012 - 2012
Serco March 2008 - July 2010
Skills
Microsoft Office, Event Planning, Coaching, Community Outreach, Travel Planning, Travel Management, Travel, Customer Satisfaction, Customer Service, Customer Retention, Sales, Sales Management, Geography, Government, Immigration Law, Immigration Issues, Global Marketing, Global Immigration, Immigration Policy
Education
Hesser College 2012 — 2013
CMA, Medical/Clinical Assistant
Southern New Hampshire University 2002 — 2007
Bachelor of Science (BS), International Business Management
Southern New Hampshire University 2002 — 2007
Master of Business Administration (M.B.A.), Concentration International Business
Serco November 2014 - Present
Therapy Relief, Inc. December 2013 - October 2014
Ascent, LLC. November 2012 - December 2013
TouchPoint Autism Services September 2011 - October 2012
Willows Way February 2011 - September 2011
Community Living Family Center May 2008 - February 2011
City of St. Peters Rec-Plex August 2005 - June 2009
Skills
Volunteer Management, Program Management, Non-profits, Fundraising, Community Outreach, Event Planning, Public Speaking, Program Development, Social Media, Youth Development, Event Management, Public Relations, Microsoft Office, Cpr Certified, Editing, PowerPoint, Fundraisers, Nonprofits, Customer Service, Developmental..., Healthcare, Budgets, Training
Education
Lindenwood University 2007 — 2011
Bachelor of Arts (B.A.), Nonprofit Administration, Cumulative GPA 3.36
Mary Kay Inc. February 2002 - Present
Logistics Systems Incorporated March 2015 - Present
Serco May 2014 - March 2015
Serco (formerly SI International, formerly SEI Technology, Inc) April 2000 - May 2014
7-Eleven, Inc. August 1999 - February 2000
UVA Health System - Radiology Department February 1999 - April 1999
Lane Bryant June 1996 - January 1999
PRA International June 1998 - August 1998
Skills
Interactive Voice..., IVR, Microsoft Office, Microsoft Access, Microsoft Visio, Data Analysis, Project Delivery, Microsoft Excel, Microsoft Word, Process Improvement, Project Planning, Project Management, Business Analysis, Visio, Change Management, Contract Management, Access, Customer Service, Leadership, Program Management
Education
Virginia College 2014 — 2015
Pastry Arts
Liberty University 2007 — 2010
MBA, Leadership
University of Virginia 1995 — 1999
BA, African & African-American Studies
Serco March 2014 - Present
Serco April 2013 - March 2014
The Heritage Bank September 2005 - April 2013
City of Pembroke August 2003 - September 2005
Skills
Microsoft Excel, Teamwork, Microsoft Office, PowerPoint, Microsoft Word, Community Outreach, Customer Service, Research, Leadership, Outlook, Training, Resume Writing, Data Entry, Branch Banking, Notary Public, Public Speaking, Event Planning, Team Building
Education
Liberty University 2015 — 2016
Master of Business Administration (M.B.A.), Human Resources Management and Services
Armstrong Atlantic State University 2011 — 2012
Master of Adult Education and Community Leadership, Adult Literacy and Human Resources
Brewton Parker College 2003 — 2010
Bachelor's degree, Business Administration and Management, General
Serco October 2013 - Present
CitiMortgage September 2012 - October 2013
Warrenten School District September 2008 - September 2012
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Service, Outlook, Research, English, Windows, Photoshop, Public Speaking, Budgets, Teaching, Strategic Planning, Negotiation, Editing, Teamwork, Team Building
Education
Lindenwood University 2009 — 2010
Master in Education, Middle School Sciencer
University of Missouri-Saint Louis
Bachelor of Science (BS), Business Administration and Management, General
St.Louis College of Pharmacy
Pharmacy, 2 years of study
Veterans Enterprise Technology Solutions, Inc. (VETS) 2011 - Present
Serco December 2009 - January 2011
Serco North America 2005 - 2011
Serco North America 2005 - 2011
Si International September 2005 - December 2009
U.S. Citizenship and Immigration Service September 2003 - September 2005
U.S. Immigration and Customs Enforcement (ICE) May 1997 - September 2003
Skills
Program Management, PMP, Government Contracting, Proposal Writing, Requirements Analysis, PMO, DoD, Integration, Change Management, Project Portfolio..., Security Clearance, Software Project..., Business Transformation, Project Management, Systems Engineering, Business Process..., Defense, IT Strategy, SDLC, Process Improvement
Education
Macalester College
Bachelor of Arts (BA), English Literature
Deloitte January 2013 - Present
Serco September 2012 - January 2013
NCI Information Systems, Inc. October 2006 - September 2012
EDO Professional Services (now ITT) June 2005 - September 2006
ANSER June 1998 - June 2005
Skills
Subcontract Negotiation..., Contract Administration, Knowledge of GovWin, Contract Management, Government Contracting, Subcontracting, FAR, CPSR, Federal Law, Deltek, Non-disclosure..., Proposal Writing, DoD, Proposal Support, Costpoint, Earned Value Management, Defense Contracting, Government Procurement, RFP, Defense, Government, Federal Government, Government Proposals, Procurement, Subcontracts, Supply Management, Cross-functional Team..., Air Force, Pricing Strategy, Risk Management, SharePoint, Program Management, Analysis, Army
Education
Marymount University 2012 — 2014
Master of Science (M.S.), Management, General
University of Virginia 2010 — 2012
Graduate Certificate, Procurement and Contracts Management
Virginia Polytechnic Institute and State University - Pamplin College of Business 1998 — 2002
Finance, Business Administration and Management, General
STI Technologies 2014 - Present
Serco January 2007 - August 2014
LOGTEC January 1989 - December 2004
DRC January 1994 - December 2000
Skills
Program Management, Transition Management, Programme Delivery, PMO, Resource Management, Service Delivery, Business Transformation, Requirements Analysis, Project Management, MS Project, Change Management, PMP, Earned Value Management, Business Process..., Team Leadership, Analysis, Management, Software Project..., Testing, Visio, Project Planning, Integration, Process Improvement, Business Analysis, Requirements Management, Configuration Management, SharePoint, Project Portfolio..., DoD, Security Clearance, Operations Management, Business Process, Certified Project..., IT Management, Information Assurance, Requirements Gathering, System Administration, Databases, Business Requirements, Service Management, Microsoft Project
Education
University of Phoenix- On line 2003 — 2006
Bachelors in Management( with honors), Business Administration and Management, General
Merrimack College 1984 — 1986
Associates Information Systems, Management Information Systems and Services
SITEC Consulting April 2012 - Present
United States Department of Defense November 2010 - April 2012
Serco September 2009 - October 2010
Porter Group January 2007 - September 2008
Skills
College Recruiting, Internet Recruiting, Recruiting, Screening, Sourcing, Cold Calling, Screening Resumes, Staffing Services, Resume Writing, Corporate Recruiting, Permanent Placement, Job Fairs, Interviews
Education
Loyola College in Maryland 2002 — 2006
Bachelor of Arts (B.A.), Communication, General
St. Mary's High School
Serco October 2014 - Present
The Sweet Tooth-Desserts by Meaghan December 2012 - Present
Francis Howell School District October 2012 - August 2014
Special Olympics Ireland May 2010 - August 2010
Enterprise Rent-A-Car June 2005 - October 2007
Skills
Microsoft Office, Long-term Customer..., Multicultural, Multi Tasking, Recruiting, Team Leadership, Goal-oriented..., Multi-line Phone, Phone Etiquette, Non-profit Volunteer, Organization, Interacting with people..., training, Motivated self-starter, creating ideas, Close Attention to..., promoting events, Active Learning
Education
University of Missouri-Saint Louis 2009 — 2012
Bachelor of Science Business Administration, International Business
National University of Ireland, Galway 2009 — 2010
Sociology
Serco 2012 - Present
Serco October 2007 - October 2008
Virginia Beach Department of Human Services May 1999 - August 2007
Skills
Outsourcing, Transition Management, Operations Management, Workforce Management, Offshoring, Business Transformation, Change Management, Performance Management, Contact Centers, Process Improvement, Shared Services, Project Delivery, Program Management, Process Excellence, Educator, Clinical Social Work, Stakeholder Management, Resource Management, Staff Development, Public Sector, Social Services, Crisis
Education
Walden University 2012 — 2016
Doctor of Philosophy (Ph.D.), Human Services & Social Work
Norfolk State University 2000 — 2003
Master's degree, Social Work
Chaminade University of Honolulu 1995 — 1998
Bachelor of Arts (B.A.), Pshchology
Weibrecht & Reis, PLLC June 2014 - Present
Weibrecht & Reis, PLLC March 2014 - June 2014
Serco November 2007 - November 2009
Skills
Document Preparation, Legal Writing, Microsoft Office, Customer Service, Alternative Dispute..., Mediation, PowerPoint, Legal Research, Legal Assistance, Courts, Civil Litigation, Outlook
Education
Southern New Hampshire University 2014 — 2016
Bachelor's Degree, Justice Studies/Law & Legal Process (BS)
New Hampshire Technical Institute 2012 — 2014
Associate's Degree, Paralegal Studies
Army Community Service December 2013 - Present
Serco December 2012 - April 2013
Skills
Finance, Process Improvement, Outlook, Financial Analysis, Strategic Financial..., Leadership, Customer Service, Training
Education
Minnesota State University, Mankato 1991 — 1996
Bachelor of Science, Teaching, Business Teacher Education
Serco January 2012 - March 2015
B3 Solutions, LLC February 2011 - December 2011
Integrity Management Consulting 2010 - 2011
Government Contract Solutions 2010 - 2010
Camber Corporation 2010 - 2010
STRATECON 2008 - 2009
Infinity Technology, LLC 2007 - 2008
MGM Professional Services 2007 - 2008
US Army 2005 - 2007
USPTO 2003 - 2005
Skills
U.S. Army Acquisition..., Nov. 17, 2007, Bellevue..., Procurement, Proposal Writing, Contract Management, Program Management, Management, Strategy, Contract Negotiation
Education
University of Phoenix 2011 — 2016
Doctor of Philosophy (Ph.D.), Organizational Leadership, 3.72
National-Louis University 2004 — 2005
Master of Science (M.S.), Business, Management, Marketing, and Related Support Services
National-Louis University 2002 — 2004
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.56
Northern Virginia Community College 2000 — 2002
Certification, Acquisitions and Procurement, 3.57
Serco January 2009 - Present
Skills
Quality Control, Engineering, Quality Assurance
Education
National University
Master of Business Administration (M.B.A.), Technology Management
National University
Bachelor of Science (B.S.), Information Technology
Wellpoint Anthem January 2014 - Present
Serco October 2013 - December 2013
Express Scripts September 2003 - October 2013
Adams Mark Hotels July 1998 - September 2003
Convergys Teleservice June 1997 - October 1999
Skills
Management, Coaching & Development, Call Esclations, Supervisory Skills, Performance Management, Conflict Resolution, Best Practices, Managing Meetings, Team Building, Team Leadership, Training, Interviewing Skills, Disciplinaries, Customer Service, Employee Relations, Insurance, Employee Training, Program Management, Leadership, Coaching, Call Centers, Strategic Planning, Vendor Management, Healthcare, Process Improvement
Education
Lindenwood University 2005 — 2009
Bachelor's degree, Health Management
Sandford Brown 1995 — 1997
Associate's degree, Business Administration and Management, General
PAE August 2005 - Present
Serco September 2003 - August 2005
Skills
Microsoft SQL Server, Microsoft Exchange, Microsoft Servers, ColdFusion, SAN, VMware, Citrix, Oracle, Costpoint, Deltek, Scripting, Automation, Active Directory, ERP, Ad Hoc Reporting, CCNA, NetApp
Education
New Jersey Institute of Technology
Serco December 2014 - Present
Serco October 2013 - December 2014
CCAC September 2007 - October 2013
Skills
Business Process..., Business Process..., Business Analysis, Training, Microsoft Office, Microsoft Excel, Data Analysis, Project Management, Medicare, Call Centers, Customer Service, Leadership, Employee Relations, Team Building, Program Management, Human Resources, Public Speaking, Change Management, Strategic Planning, Microsoft Word
Education
Lindenwood University 2012 — 2014
Bachelor of Science (B.S.), Business Administration
Logan University 2009 — 2011
Bachelor of Science (B.S.), Human Biology
St Charles Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), General Studies
St. Charles West High School 2004 — 2007
High School, Diploma
Serco June 2012 - Present
U.S. Army Reserve February 2012 - Present
US Army February 2011 - October 2011
L-3 Communications December 2005 - November 2010
U.S. Army Reserve October 2005 - February 2009
U.S. Army Reserve October 2001 - September 2005
U.S. Army November 1990 - September 2001
Skills
Project Management, Site Supervision, Project Planning, Cross-functional Team..., Logistics, Administration, Training & Development, Technical Writing, Electronics Repair, Telecommunications, Workplace Safety, Coaching, Resume Writing, Military Operations, Military Experience, Military Training, Military Leadership, Food Safety, Industrial Safety, Forklift Operation, Hazmat Operations, Hazmat Response, Microsoft Office, Briefing, Scheduling, Manufacturing Operations, Manufacturing, Employee Training, Training Delivery, System Testing
Education
Ottawa University, Phoenix, AZ 2006 — 2008
Master of Business Administration (MBA), Business Administration and Management, General, A
Ottawa University, Phoenix, AZ 2003 — 2005
Bachelor of Arts (B.A.), Business Administration and Management, General, A
Le Cordon Bleu College of Culinary Arts-Scottsdale 2001 — 2003
AOS, Cooking and Related Culinary Arts, General, A
Serco May 2012 - September 2013
Serco February 2009 - July 2010
Skills
Electronics, Electronics Repair, Digital Electronics, Education, Middle School, Mathematics, Mathematics Education, Career Counseling, Training Facilitation, Hardware Installation, Field Installation, Equipment Installation, Installation Testing, Navy
Education
Lesley University 2013 — 2014
Master's of Education, Middle School Mathematics
Lelsey University 2011 — 2013
Mathematics
Serco May 2012 - Present
Serco January 2011 - May 2012
Serco November 2004 - January 2011
Education
Radford University 1997 — 1999
Lord Fairfax Community College 1995 — 1997
Associate's degree
Hallmark Liberty Distribution Center July 2015 - Present
Runaway Lounge June 2015 - Present
St. James Lutheran Church, KC January 2013 - Present
Serco June 2008 - February 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Outlook, Training, Teamwork
Education
Metropolitan Community College-Maple Woods 2004 — 2007
Associate of Arts (AA), Social Work
Park Hill High School 1993 — 1996
Diploma, General Studies
Serco October 2015 - Present
Serco December 2007 - Present
Tarter Gate Company August 2005 - November 2007
Circle R Restaurant August 2002 - August 2005
Skills
Management, Team Management, Customer Service, Project Management, Team Leadership, Change Management, Leadership, Training, Performance Management, Process Improvement, Data Analysis, Microsoft Excel, Sales, Sales Management, Sales Operations, Disaster Recovery, Operations Management, Outsourcing, Call Centers, Coaching, Business Analysis
Education
Lindsey Wilson College 2011 — 2016
Bachelor's Degree, Communication, General/Business Management
ARMED FORCES SERVICES CORP AFSC September 2010 - Present
Serco October 2007 - September 2010
US Navy March 1985 - March 1989
Skills
Customer Service, Case Management, Clerical Skills, Supervisory Skills, Coaching, Life Coaching, Tax Preparation, Microsoft Excel, PowerPoint, Microsoft Word, Leadership, Retail, Veterans Benefits, Veterans, Problem Solving, Collaborative Problem...
Education
Liberty University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Psychology Life Coach, 4.0
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Psychology, 4.0
Serco 2015 - Present
Skills
Career Counseling, Public Relations, Editing, Social Media, Publications, Government, Microsoft Office, Leadership, Research, Training, Social Networking, Employee Training, Coaching, Team Building, Management, Leadership Development, Program Management, Interviews, Policy
Education
Liberty University 2013 — 2015
Master’s Degree, Human Services; Executive Leadership
Liberty University 2010 — 2013
Bachelor’s Degree, Psychology