Serco Company
Industry: Company
DescriptionSerco Group plc is a British provider of public services with headquarters based in Hook, Hampshire. Serco operates in six sectors of public service provision: Health, Transport, Justice, Immigration, Defence, and Citizens Services. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Customer service: 01256 745900 Headquarters: Hook CEO: Rupert Soames (1 May 2014–) Subsidiaries: Serco Inc., NorthLink Ferries, DMS Maritime,
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Serco Employees
Serco January 2013 - January 2014
US Marine Corps November 2002 - April 2012
Skills
Military Experience, Military, Security Clearance, Military Operations, DoD, Weapons, Military Training, Force Protection, Operational Planning, National Security, Security+, COMSEC, Satellite Communications, Information Assurance, Testing, Optical Fiber
Education
ITT Technical Institute-Jacksonville 2012 — 2015
Network and System Administration/Administrator
ITT Technical Institute-Jacksonville
Marton Technologies December 2014 - Present
Serco December 2013 - December 2014
Cubic September 2002 - December 2013
Skills
Business Development, Strategic Planning, Financial Analysis, Software Modeling, Business Analysis, Defense Contracting, Intelligence Analysis, Operational Planning, Reporting & Analysis, Leadership, Security Clearance, Defense, Army, Military Operations, Information Assurance, Tactics, Navy, Government, National Security, Force Protection, Contingency Planning, Counterterrorism, Top Secret, Intelligence
Education
Iowa State University - College of Business 1989 — 1991
Bachelor of Business Administration (B.B.A.), Accounting
National University
Master of Business Administration (MBA), MBA
Iowa State University - College of Business 1972 — 1976
Bachelor of Science (B.Sc.), Industrial Administration
St. Michael's Hospital September 2014 - Present
St. Michael's Hospital May 2014 - August 2014
University of Guelph April 2012 - September 2013
Human Nutraceutical Research Unit September 2012 - August 2013
University of Guelph September 2010 - April 2012
University of Guelph September 2010 - April 2012
Ontario Ministry of Government and Consumer Services May 2011 - August 2011
Serco May 2010 - August 2010
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, English, Research, Windows, Strategic Planning, Pharmaceutical Industry, Teaching, HTML, Public Speaking, Pharmaceutical Sales, Biotechnology, GMP, Oncology Clinical..., Animal Models, Clinical Monitoring, Clinical Trials, Laboratory Skills, Clinical Research, Biochemistry, GCP, Cancer, Scientific Writing, Neuroscience, Cell Biology, Clinical Study Design, Pharmacology, ICH-GCP, Cancer Research, Drug Development, Literature Reviews, Protocol, Clinical Development
Education
University of Toronto
Certification, Project Management
Humber College 2013 — 2014
Clinical Research Professional
University of Guelph 2012 — 2013
Masters of Biomedical Science, Oncology and Cancer Biology
University of Guelph 2008 — 2012
Honours Bachelor of Science, Biological and Biomedical Sciences
Father Leo J Austin
Serco November 2013 - Present
Serco January 2008 - November 2013
Cargill September 2006 - December 2007
Skills
Patents, Patent Applications, Patent Searching, Word Processing, Intellectual Property, Research, Project Management, Microsoft Word, Microsoft Office, Microsoft Excel, Management
Education
James Madison University 2000 — 2005
Bachelor's Degree, Computer Science
Clover Park Technical College April 2015 - Present
Clover Park Technical College October 2014 - Present
Serco March 2013 - October 2014
Everest College - Tacoma December 2011 - March 2013
Tulsa Welding School March 2006 - August 2011
Family and Children's Services March 2005 - March 2006
Skills
Team Building, Resume Writing, SurveyMonkey, Policy Analysis, Streamlining Of..., Staff Development, Training, Human Resources, Leadership, Recruiting, Research, Organizational..., Cover Letters, Public Speaking, Program Management, Policy, Management, Talent Management, Process Improvement, Leadership Development, Strategic Planning, Conflict Resolution, Interviews, Employee Relations, Workshop Facilitation, Coaching
Education
Walden University 2007 — 2012
Masters, Industrial and Organizational Psychology
Langston University
Bachelor of Arts, Psychology; Medical/Psychology Classes
Rogers
Serco 2012 - 2014
Sheraton Waikiki Hotel May 2001 - October 2005
Education
University of Phoenix 2012 — 2016
Bachelor's Degree, Human Services, General, 4.0
Kapiolani Community College 1999 — 2001
Associate's Degree, Tourism and Travel Services Management, 3.8
Serco December 2013 - Present
KT Consulting October 2006 - December 2013
R.R. Donnelley 1985 - 2006
Skills
SDLC, Quality Assurance, Management, Program Management, Leadership, Cross-functional Team..., Team Building, Data Analysis, Change Management, Strategic Planning, Process Improvement, Leadership Development, Microsoft Office, Customer Service, Microsoft Word
Education
James Madison University 1982 — 1984
B.S., Communications
Allegany College 1980 — 1982
A.A., Media Technology
Allegany High School 1971 — 1975
General
SAIC January 2015 - Present
Cubic December 2014 - January 2015
Serco June 2014 - January 2015
United States Marine Corps September 2001 - June 2014
Skills
Military, Security Clearance, Military Operations, DoD, Military Experience, Operational Planning, National Security, Leadership, Operations Management, Counterterrorism, Government, Organizational..., C2PC, CPOF, Artillery, Command, Defense, Tactics, Force Protection
Education
Hawaii Pacific University
CVS Health December 2014 - Present
BNY Mellon January 2013 - December 2014
ITT Technical Institute July 2014 - August 2014
FedEx Ground September 2012 - February 2013
MetroStar Systems May 2012 - September 2012
NJVC, LLC January 2011 - May 2012
Serco February 2010 - January 2011
Radio Shack January 2007 - February 2010
Northern Virginia Community College August 2006 - January 2007
Skills
Active Directory, Oracle Applications, Microsoft SQL Server, SharePoint, SharePoint Services 3.0, SharePoint Designer, Microsoft Office, Windows 7, Windows Vista, Windows XP Pro, Windows Server, Cisco Technologies, EMC Networker, EMC Storage, BURA, VMware, VMware Workstation, Virtual Server, Windows Server 2003, Windows Server 2008, E-Discovery Consulting, Symantec Endpoint..., Symantec Backup, Symantec Antivirus, System Administration, Help Desk Support, Systems Engineering, Security Clearance, Network Security, Cabling, Wireless Networking, Information Technology, Computer Hardware, Software Installation, System Center..., Clearwell, Active Top Secret..., Information Security, Security+, Exchange 2010/2007/2003, Lotus Domino..., Microsoft Exchange, Networking, Servers, Windows XP
Education
ITT Technical Institution 2008 — 2012
Bachelor of Science Degree, Information Systems Security, 3.5 GPA
ITT Technical Institute-Chantilly 2008 — 2010
Associate of Science (A.S.), Computer Networking Systems, 3.0 GPA
Serco March 2014 - Present
SIRVA Worldwide June 2010 - March 2014
Verizon June 2000 - February 2010
Skills
Customer Service, Microsoft Excel, Negotiation, Relocation, Microsoft Office, Telecommunications, Contract Negotiation, Staff Development, Training, Team Building
Education
Ivy Tech Community College
Office Adminstrations
Serco September 2013 - Present
CACI, Inc. September 1997 - August 2013
Indiana University, University Computing Services March 1997 - April 1997
Skills
Solving problems and..., Planning and..., Understanding complex..., SQL – 15 years, Oracle databases from..., Perl – 10 years, Oracle PL/SQL – 8 years, Oracle Forms/Reports –..., Ada – 7 years, Java, C++, C#, UNIX shell script, Visual Basic for..., HTML, Databases, Requirements Analysis
Education
University of Michigan 1994 — 1996
Master of Science (M.S.), Mathematics
Indiana University Bloomington 1991 — 1994
Bachelor of Science (B.S.), Mathematics
Wiings Media Pvt. Ltd December 2013 - Present
Serco July 2013 - December 2013
Willshiresoft June 2012 - June 2013
Skills
Java, Python, MongoDB, Flask, JavaScript, SQL, Programming, Software Development, HTML, Web Development, Databases, Oracle SQL, HTML 5, Core Java, MySQL, PL/SQL, Oracle, C, CSS, C++, XML, Linux, Photoshop, Windows, Unix, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service
Education
The University of Texas at Arlington 2014 — 2015
Master’s Degree, Computer Science
Jawaharlal Nehru Technological University 2008 — 2012
Bachelor of Technology (B.Tech.), Computer Science
Narayana Junior College 2006 — 2008
Junior College, Mathematics
The City High School 2005 — 2006
High school, High School
Hyperion Biotechnology, Inc. October 2011 - Present
The Catalyst Group,LLC February 2009 - August 2011
TFI Family Services January 2008 - January 2009
Serco October 2006 - October 2007
Skills
Child Abuse Prevention, Domestic Violence..., Parenting Skills..., Couples Counseling, Stress Management, Post Traumatic Stress, Work with deployed..., Resiliency, Anger Management, Cyberstalking, Research, Child Development, Child Welfare, Sexual Trauma, Child Sexual Abuse, Bullying
Education
University of Kansas 2003 — 2005
Master of Social Work (MSW), Social Work
Kansas State University 1999 — 2003
Bachelor of Arts (B.A.), Sociology
Indiana University Kelley School of Business September 2015 - Present
Cigna June 2015 - August 2015
Indiana University Kelley School of Business August 2014 - May 2015
Serco September 2011 - June 2014
The Smart Cube April 2009 - September 2011
The Smart Cube June 2008 - April 2009
Skills
Business Strategy, Leadership, Strategic Consulting, Business Planning, Financial Planning, Business Process..., Management Consulting, Project Management, Business Analysis, Valuation, Financial Modeling
Education
Indiana University - Kelley School of Business 2014 — 2016
Master of Business Administration (M.B.A.)
CFA Institute 2010 — 2011
Level 1 Exam
Shaheed Sukhdev College of Business Studies 2005 — 2008
Bachelor of Financial and Investment Analysis
Serco June 2014 - Present
Express Scripts February 2011 - October 2013
STUCKEY & COMPANY April 2004 - February 2011
WORLD OMNI FINANCIAL September 1999 - September 2003
World Omni Financial March 1999 - September 1999
FARMERS INSURANCE COMPANY CLAIM CENTER April 1997 - November 1998
U.S. TAPE AND LABEL CORPORATION June 1992 - February 1997
Skills
Data Entry, Management, Workers Compensation, Telephone Skills, Insurance, Customer Service, Microsoft Office, Outlook, Microsoft Word, Microsoft Excel, Administration, Invoicing, Accounting, Sales
Education
Hickey College 1988 — 1989
McCluer High School 1984 — 1988
Serco September 2014 - Present
Enterprise Information Services January 2014 - September 2014
Universal Understanding Inc September 2013 - January 2014
Professional Solutions Delivered LLC September 2011 - September 2013
Skills
Microsoft SQL Server, SQL, Requirements Analysis, SDLC, Oracle, Business Analysis, ITIL, PL/SQL, Windows Server, Active Directory, Software Project..., XML, Business Intelligence, JavaScript, Integration, Unix, Software Development, Databases, SharePoint, Agile Methodologies, Management, Customer Service
Education
James Madison University 2004 — 2009
Bachelor of Science (BS)
US Navy February 2011 - Present
Serco October 2005 - February 2011
DC Coalition Against Domestic Violence October 2003 - October 2005
House Of Ruth Maryland 1998 - 2000
Education
Howard University School of Law 1997 — 2000
Doctor of Law (JD)
St. Mary's College of Maryland 1993 — 1997
BA, History
Serco 2013 - June 2014
Cabela's October 2011 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Kaplan University-Lincoln Campus 2002 — 2005
Associate's degree, Travel and Transport
Southeast High School in Lincoln, NE 1999 — 2002
General Education, General Studies
Serco March 2015 - Present
Army National Guard November 2008 - Present
Teachers On Call - TOC 24/7 March 2013 - November 2014
Work Effects January 2014 - April 2014
Argosy University September 2012 - March 2013
OfficeTeam July 2012 - September 2012
University of Minnesota February 2011 - June 2011
Dorsey & Whitney LLP August 2010 - November 2010
YMCA April 2008 - May 2008
Skills
Temporary Placement, Leadership Development, Program Management, Leadership, Applicant Tracking..., Human Resources, Customer Service, Interviews, Recruiting, Team Leadership, Research, Resume Writing, Career Development, Public Speaking, College Recruiting, Microsoft Word, Army, Security Clearance, Military Training, Military, Organizational..., DoD, Project Planning, New Hire Orientations, Time Management, Training, Military Experience
Education
University of St. Thomas 2012 — 2014
Master’s Degree, Human Resource and Change Leadership
Hamline University 2009 — 2011
Bachelor’s Degree, Business Administration
Andover High School 2006 — 2009
Serco July 2012 - Present
Serco October 2010 - August 2012
LearningRx September 2008 - August 2011
University of Colorado at Colorado Springs June 2010 - June 2011
University Counseling Center, University of Colorado at Colorado Springs January 2009 - May 2010
Career Center, University of Colorado at Colorado Springs December 2008 - May 2010
Skills
Career Counseling and..., Resume Writing, Clinical treatment, Counseling, Public Speaking and..., Coaching, Career Counseling, Teaching, Treatment, Psychotherapy, Public Speaking, Interviews, Mental Health Counseling, Program Management, Leadership, Counseling Psychology, Family Therapy, Career Assessment
Education
University of Colorado Colorado Springs 2008 — 2010
Master of Arts, Counseling and Human Services with an emphasis in Clinical Mental Health Counseling
James Madison University 2004 — 2008
Bachelor of Arts, Psychology, Spanish, and Psychology of Leadership
Serco January 2014 - Present
YMCA July 2012 - Present
Texas Roadhouse October 2013 - January 2014
Logans Roadhouse January 2013 - October 2013
Skills
Cpr Certified, AED, Personal Training, Community Outreach, Event Planning
Education
James Madison University 2014 — 2016
Bachelors of Science, Dietetics/Dietitian
Richard Bland College of the College of William and Mary 2012 — 2014
Associate of Science (A.S.)
South Carolina School of Leadership 2009 — 2011
Certificate of Leadership, Religion/Religious Studies
Serco August 2013 - Present
US Army 1st Infantry Division May 2011 - March 2013
US Army 1st Infantry Division 2010 - 2011
US Army 1st Infantry Division 2002 - 2010
Skills
Military, Operational Planning, Military Experience, Military Operations, Army, Security Clearance, Top Secret, Training, Command, Interagency Coordination, Aircraft, Tactics, Defense, Project Planning, Aviation, Helicopters, Special Operations, Leadership, Intelligence, DoD, Government Contracting, Electronic Warfare, Management, Mentoring, National Security, Military Training, Counterterrorism, Emergency Management, Military Liaison, Program Management
Education
Kansas State University 2014 — 2014
Graduate Certificate in Financial Planning, Financial Planning and Services
University of Kentucky 1997 — 1999
Masters Public Administration
North Dakota State University 1985 — 1989
Bachelor of Arts (B.A.)
Scotiabank June 2014 - Present
Serco May 2012 - June 2014
XL Group February 2011 - May 2012
Macquarie Group April 2009 - February 2011
GENPACT May 2006 - April 2009
Skills
Account Reconciliation, Financial Reporting, Accounts Receivable, Financial Accounting, Accounting, Financial Analysis, Variance Analysis, ERP, Team Management, IFRS, Auditing, Transition Management, Service Delivery, Financial Modeling
Education
Himachal Pradesh University 2010 — 2012
Master's degree, Business/Commerce, General
Federal Taxation (Devry University 2007 — 2008
B.Com (Hons), Taxation
University of Delhi 1999 — 2002
Bachelor of Commerce (B.Com.), Hons.
Senior Secondary (XII) CommerceRavindra Public School 1997 — 1999
Commerce
Raytheon December 2014 - Present
Air Traffic Control Analytics, LLC May 2014 - Present
Serco April 2005 - April 2014
FAA 1977 - 2003
Skills
Air Traffic Control, Airports, Program Management, ICAO, Civil Aviation, Radar, Human Factors, Flight Safety, Airport Management, Aviation, Training, Flights, Flight Planning, Aircraft, Analysis, Airlines, Commercial Aviation, Aeronautics, Aerospace, Safety Management..., Air Force
Education
John Brown University 2001 — 2003
Master of Arts (M.A.)
Thomas Edison State College 2001 — 2002
Bachelor of Science, Applied Science and Technology, Air Traffic Control
Serco October 2013 - Present
James Madison University January 2013 - April 2013
James Madison University February 2010 - April 2012
U.S. Department of Energy June 2011 - July 2011
Skills
Renewable Energy, Hydrogen, Fuel Cells, Energy Efficiency, Energy
Education
James Madison University 2008 — 2013
Integrated Science and Technology, Concentration: Energy
Dept of the Army August 2014 - Present
Serco March 2013 - August 2014
NETCOM/311th SC(T) September 2010 - November 2012
Civilian Personnel Advisory Center November 2008 - September 2010
Manoa Paniolos Pop Warner 2006 - 2008
Skills
Human Resources, Customer Service, Data Entry, Supervisory Skills, Microsoft Office, Accounts Payable, Payroll, Time & Attendance, Typing 60 wpm
Education
Hawaii Pacific University 1999 — 2003
BSBA, Human Resources Management
Roosevelt High School 1975 — 1977
Signature Healthcare of Cherokee Park January 2013 - Present
Kaplan University April 2012 - Present
Serco June 2012 - December 2012
Cedars of Lebanon April 2011 - November 2011
Skills
Typing, computer use,..., Healthcare, Microsoft Word, PowerPoint, Research, Customer Service, Community Outreach, Data Entry, Teamwork, Event Planning, Social Services
Education
Kaplan University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Human Resources
Kaplan University 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Human Development, Family Studies, and Related Services, 3.77
Serco September 2014 - Present
Serco June 2013 - September 2014
VanMetre Companies January 2013 - May 2013
J.Crew October 2012 - December 2012
Skills
Administrative..., Program Development, Media Relations, Marketing Strategy, Training, Government, Business Development, Invoicing, Budgets, Data Analysis, Management, Human Resources, Recruiting, Project Management, Analysis, Telephone Skills, Account Management, Team Building, Leadership Development, Email Marketing, Politics, Administrative...
Education
James Madison University 2008 — 2012
Bachelor of Arts (BA), Criminal Justice: Crime and Criminology
Serco July 2015 - Present
Amber Tech, LLC December 2013 - April 2015
GroMobi October 2013 - December 2013
1st Portfolio, Inc May 2013 - September 2013
CollegeWood 2012 - August 2013
Royal Language International May 2012 - August 2012
MyEyeDr. March 2011 - August 2011
Olympus Gym July 2008 - July 2010
Skills
Leadership, Business Development, Sales Management, Account Management, Business Strategy, Mobile Technology, CRM, Networking, Entrepreneurship, Customer Service, Sales, Recruiting, Marketing, Budgets, Strategic Planning, Teamwork, Microsoft Office, Microsoft Excel, Outlook
Education
James Madison University
Bachelor of Business Administration (B.B.A.)
ASCO (American Society of Clinical Oncology) June 2014 - Present
Serco July 2013 - June 2014
Fannie Mae September 2012 - July 2013
SAIC 2002 - January 2012
Kaiser Permanente 2000 - 2002
Skills
Applicant Tracking..., Technical Recruiting, Talent Acquisition, Internet Recruiting, College Recruiting, Onboarding, Benefits Negotiation, Recruiting, Sourcing, Employee Relations, Human Resources, Interviews
Education
James Madison University 1989 — 1992
Middle East Broadcasting Networks August 2015 - Present
SOC LLC December 2013 - August 2015
Metters Inc. October 2012 - October 2013
Accenture July 2010 - October 2012
STG International, Inc February 2010 - July 2010
Serco September 2008 - January 2010
COMTek (Communication Technologies, Inc.) August 2007 - July 2008
CSC April 2005 - February 2007
EcomNets July 2003 - March 2005
Guljag Industries Limited November 1999 - May 2003
Skills
HRIS, Benefits Administration, FMLA, 401k, Record Keeping, FSA, Costpoint, Administration, Employee Relations, Benefits, COBRA, Performance Management, FLSA, Onboarding, Workers Compensation, EEO, Employee Benefits, Open Enrollment, New Hire Orientation, Deltek, Leaves Of Absence, Affirmative Action, Legal Compliance, Job Descriptions, Orientation, Claims, Technical Recruiting, Full-life Cycle..., New Hire Orientations, Recruiting, Training, Human Resources, HR Policies, System Administration
Education
Jai Narain Vyas University 1999 — 2000
PGDBM, Foreign Trade & International Finance
Institute of Rural Management 1998 — 2000
Masters, Business Administration; Human Resource Management
Jan Shikshan Sansthan (Shramik Vidhyapeeth) 1998 — 1999
Diploma, Applied Software Applications
Jai Narain Vyas University 1995 — 1998
BS, General Science
Saint Patricks Vidhya Bhawan 1980 — 1994
High School
George Mason University (GMU)
Certificate of, Human Resources Management/Personnel Administration, General
Department of Veterans Affairs August 2012 - Present
Haywood Regional Medical Center August 2011 - August 2012
Hospice & Palliative Care of Western Colorado August 2010 - July 2011
US Army August 2009 - July 2010
Serco November 2008 - July 2009
US Army December 2006 - January 2008
US Army August 2004 - December 2006
Genesis Healthcare System October 2001 - June 2006
US Army April 2003 - April 2005
Genesis Healthcare System September 2000 - October 2001
Skills
Grief Counseling, Crisis Intervention, Conflict Resolution, Chaplaincy, Psychotherapy, Religion, Army, Healthcare, Leadership, Stress Management, Post Traumatic Stress, Pastoral Care, Missions, Leadership Development, Social Services, Command, Military Experience, Hospitals, Palliative Care, Pastoral Counseling, Preaching, Civil Military..., DoD, Community Outreach, Military, Ethics, Mental Health, Military Operations, Intelligence, Air Assault, Intelligence Analysis, Force Protection, Theology, Organizational..., Counterterrorism, Top Secret, Interagency Coordination, Psychological Operations, Contingency Planning, Biblical Studies, Youth Ministry, Operational Planning, Combat, Post Traumatic Stress..., Critical Incident..., Multicultural Awareness, Operation Desert Storm, Operation Iraqi Freedom, Operation Noble Eagle, Operation Joint Guard
Education
Ohio University 1998 — 2004
Master of Education (M.Ed.), Community/Agency Counseling
Joint Forces Staff College 2005 — 2006
Advanced Professional Military Education (APME), Certification to serve in a Joint/Unified Command
Air War College 2000 — 2002
Middle Eastern Studies
Southeastern Baptist Theological Seminary 1985 — 1988
Master of Divinity (M.Div.), Religious Education
Hardin-Simmons University 1975 — 1979
Bachelor of Behavioral Sciences, Political Science
Serco September 2014 - Present
CGH Technologies June 2013 - March 2014
AE Strategies January 2012 - May 2013
American Red Cross December 2010 - March 2011
Montgomery County Government January 2009 - December 2010
Verizon 1997 - 2002
Financial Industry Regulatory Authority 1994 - 1997
Skills
Instructor-led Training, Organizational..., Instructional Design, Organizational..., E-learning, Change Management, Training Documentation, End User Training, Curriculum Development, Team Building, Curriculum Design, E-Learning, Blended Learning, Training, Captivate, Learning Management...
Education
The Johns Hopkins University
MBA, Technology
Indiana University of Pennsylvania
BS, Training and Development
Specialized Transportation, Inc. September 2014 - Present
Manchester Symphony Society March 2013 - Present
Marion Philharmonic Orchestra April 2012 - Present
Freelance Violinist 2010 - Present
Serco April 2014 - September 2014
IPFW September 2009 - August 2014
Fort Wayne Philharmonic Friends October 2013 - May 2014
SIRVA Worldwide June 2013 - August 2013
Kroger May 2012 - June 2013
Garrett High School July 2010 - July 2012
Skills
Music, Orchestral Music, Music Theory, Customer Service, Dance, Social Networking, Trucking, Nonprofits, Freight Transportation, Transportation Safety, Transportation..., DOT Compliance, Public Speaking, Clerical Skills, Logistics, Team Building, Inventory Management, Operations Management, Transportation
Education
Indiana University-Purdue University at Fort Wayne 2009 — 2015
Essential Kneads Massage Therapy October 2014 - Present
Serco May 2014 - Present
Bodyworks Massage and Wellness Center April 2014 - October 2014
Serco November 2013 - May 2014
Tahirou's Therapeutic Touch 2013 - 2013
Massage Envy 2010 - 2013
Tyson Foods 2008 - 2009
Conway Regional Medical Center 2005 - 2006
Skills
Critical Thinking, Creative Work, Marketing Communications, Customer-focused Service, Teaching, Therapeutic Massage, Sales, Stress Management, Retail, Restaurant Services, Accounting, Retail Book Industry, Microsoft Office, Microsoft Excel
Education
University of Phoenix 2005 — 2007
Bachelor of Science (BS), Business Management
American Academy of Healing Arts 2003 — 2004
LMT, Massage Therapy/Therapeutic Massage
Harding University 2000 — 2003
Middle Level Language Arts Education/Teaching Foreigners English
Witness LLC March 2015 - Present
Johnson County Government January 2014 - December 2014
Serco November 2012 - December 2013
Marion County Probation July 2002 - September 2012
University of Indianapolis August 2006 - December 2006
Skills
Government, Policy, Program Management, Training, Customer Service, Management, Operations Management, Interviews, Conflict Resolution, Leadership, Private Investigations, Microsoft Office, Team Leadership, Outlook, Enforcement, Microsoft Excel, Access, Software Documentation, Local Government, Outsourcing, Team Management, Police, Military, Criminal Justice, Supervisory Skills, Administration, Investigation
Education
Indiana Wesleyan University 2001 — 2003
Master's degree, Business Management
Indiana University-Purdue University at Indianapolis 1996 — 2000
Bachelor's degree, General Studies, Psychology, Criminal Justice
Serco February 2012 - Present
Christian Psychotherapy Services, Inc. May 2007 - Present
CLUR Group April 1995 - April 2007
Financing Alternatives, Inc. (Closed) July 2004 - February 2006
Norfolk Southern Corporation August 1998 - February 2003
Skills
Family Therapy, Motivational Speaker, Couples, Motivational..., Group Dynamics, Group Therapy, Coaching, Administration, Preaching, Teaching/mentoring, Career Counseling, Mediation, Benefits Administration, Motivational Speaking, Adolescents, Conflict Resolution, Community Outreach, Program Development, Psychology, Psychotherapy, System Administration, Teaching, Team Building, Training, Anger Management, Behavioral Health, Counseling Psychology, Mental Health Counseling, Policy, Recruiting
Education
California Southern University 2010 — 2014
PsyD, Clinical Psychology
Virginia Commonwealth University 2007 — 2009
M.S., Rehabilitation Counseling
Troy State University 1993 — 1996
M.S., Human Resource Management
Hampton University 1986 — 1990
B.S., Business Management
Serco September 2008 - Present
Huthwaite April 2007 - July 2008
SkillSoft April 2001 - April 2007
Electronic Learning Facilitators (ELF) May 1994 - April 2000
The Learning Group 1994 - 1996
Skills
Instructional Design, Change Management, Learning Management, Budgeting, E-learning, Organizational..., Program Management, Team Leadership, Performance Management, Operations Management, Team Building, Account Management, Management Consulting, Leadership Development, Customer Relations, Project Portfolio..., Blended Learning, Performance Improvement, Customer Service, Knowledge Management, Organizational Change, Human Capital Management, Public Speaking, Employee Engagement, Planning, Talent Management, Problem Solving, Microsoft Office, Analysis, Onboarding, Vendor Relations, Process Improvement, Vendor Management, MS Project, Project Execution, E-Learning, Management, Business Development, Project Management, Project Planning, CRM, Training
Education
The Johns Hopkins University 1996 — 1998
Masters, Applied Behavioral Science/OD/HR
Indiana University of Pennsylvania 1985 — 1988
BS, Communications/Training and Development
United States Postal Service - Office of Inspector General June 2013 - Present
United States Postal Service - Office of Inspector General July 2012 - June 2013
United States Postal Service - Office of Inspector General November 2011 - July 2012
Serco October 2008 - November 2011
SI International October 2007 - October 2008
SI International May 2007 - October 2007
SI International October 2006 - May 2007
CompuCom January 2005 - September 2006
Skills
IT Strategy, Project Management, Service Delivery, IT Management, Knowledge Management, Service Desk, ITIL, Problem Management, Process Improvement, Technical Support, Program Management, Management, SDLC, Configuration Management, IT Service Management, Incident Management, Hardware, BMC Remedy, Governance, Software Documentation, System Deployment, Information Technology, IT Operations, Sla, Leadership, Team Leadership, Service Management
Education
Kalamazoo Valley Community College 2000 — 2001
University of Nebraska–Lincoln May 2013 - Present
Kansas State University January 2010 - May 2013
Serco March 2008 - February 2010
Skills
Higher Education, University Teaching, Teaching, Student Affairs, Program Development, Community Outreach, Psychotherapy, Research, Mental Health, Public Speaking, Leadership Development
Education
Kansas State University 2010 — 2014
Doctor of Philosophy (Ph.D.), Family Studies
Kansas State University 2005 — 2008
M.S., Marriage and Family Therapy
STSC-Superior Technology Solutions Corp. August 2015 - Present
Soul Purpose October 2008 - Present
ABMSI,LLC January 2010 - August 2015
Serco April 2009 - December 2009
Department of the Army, OSJA, ILO Tax Center December 2007 - April 2009
Skills
Government, Customer Service, Microsoft Excel, Budgets, Tax Preparation, Microsoft Word, PowerPoint, Accounts Receivable, Management, Leadership, Training, Process Improvement, Accounts Payable, Analysis, Human Resources, Policy, Microsoft Office, Time Management, Team Building
Education
Strayer University-Maryland 2013 — 2015
Master's of Business Administration, Acquisition and Supply Chain Management
University of Maryland University College 2011 — 2013
Master's of Science, Acquisition and Supply Chain Management
Johnson & Wales University 2000 — 2004
BS, AAS, Food Service Management
MAXIMUS March 2013 - Present
ASQ 2001 - 2015
Synergy BIS July 2012 - March 2013
Quality Sense Consulting, LLC January 2012 - June 2012
ManTech Mission, Cyber & Technology Solutions (MCTS) Group July 2009 - October 2011
Serco November 2006 - July 2009
Computer Sciences Corporation January 2000 - November 2006
Anteon August 1999 - January 2000
Navigators 1977 - 1980
Skills
CMMI Assessmnt, Process Improvement, Software Validation, Software Verification, User Acceptance Testing, Technical Writing, Technical Training, Customer Presentations, Performance Measurement, Data Analysis, Schedule Development, Issues Management, Relational Databases, Software Quality..., Quality Auditing, Agile Project Management, Rational Rose, Requirements Analysis, Software Configuration..., Enterprise Risk..., Supplier Audits, Life Cycle Assessment, Risk Assessment, Risk Mitigation, Risk Analysis, Quality Management, Quality Systems, Schedule Analysis, Requirements Management, Process Engineering, Biochemistry, Organic Chemistry, Zoology, CMMI, Testing, Risk Management, Quality Assurance, Advance Excel, SharePoint, Security Clearance, Analysis, Program Management, Agile Methodologies, Business Process, ITIL, Quality System, SDLC
Education
University of Colorado at Boulder 1981 — 1986
Master's degree, Science
Indiana University Bloomington 1973 — 1977
BA, Chemistry/Biology
Ben Davis High School 1969 — 1973
High School Diploma, Science
Ratliff & Taylor 2004 - Present
Colors Audio and V/O Bravo 2007 - Present
University of Phoenix 2002 - November 2011
Serco 2005 - 2007
Resource Consultants, Inc, Contractor to NASA Glenn Research Center 1995 - 1998
The Contact Group, Pittsburg, PA 1993 - 1995
Skills
Career Development, Career Counseling, Organizational..., Interviews, Human Resources, Leadership Development, Coaching, Personnel Management, Change Management, Organizational..., Training, Temporary Placement, Leadership, Voice Acting, Resume Writing, Job Search, Executive Coaching, Succession Planning, Employee Relations, Onboarding, HR Consulting, Employee Engagement, Job Coaching, Career Management, 360 Feedback, Management, Talent Management, Recruiting, Performance Management, Outplacement, Technical Recruiting, Executive Development, Job Search Strategies, Applicant Tracking..., MBTI, Talent Acquisition, Workshop Facilitation, Employee Training, Executive Search, College Recruiting, Employee Benefits, Consulting, Workforce Planning, Management Development, Culture Change, Organizational Design, Emotional Intelligence, Resume, Conflict Resolution, Labor Relations
Education
CONTINUING EDUCATION
John Carroll University
B.A., English, psychology
Weatherhead School of Management at Case Western Reserve University
M.S., Organization Development and Analysis
Serco November 2013 - Present
SPAWAR August 2010 - September 2013
Serco March 2009 - August 2010
UIC Technical Services / Bowhead February 2006 - February 2009
Skills
Systems Engineering, Security+, DoD, Security Clearance, Process Improvement, Program Management, Information Assurance, Security, Government, Project Management, Military, Earned Value Management, Defense, Operational Planning, Integration, Government Contracting, Proposal Writing, C4ISR
Education
Hawaii Pacific University
Bachelor of Science (B.S.), Computer Information Systems
Serco March 2015 - Present
Matt Martin Real Estate Management June 2013 - March 2015
Sana Chiropractic April 2012 - May 2013
Independent Benefit Services November 2011 - April 2012
National Council of Teachers of Mathematics February 2010 - November 2011
National Council of Teachers of Mathematics January 2009 - February 2010
Intersections Inc. June 2007 - January 2009
Dulles Regional Chamber of Commerce March 2006 - March 2007
Abrakadoodle August 2004 - September 2005
Gap Inc. December 2003 - August 2004
Skills
Employee Relations, Employment, Compensation & Benefits..., Training, Change Management, Event Management, Conference Coordination, Technology, Leadership, Department Budget..., Employment Law, Employee Wellness..., Microsoft Office, CMS, Social Media, Adobe Acrobat, Databases, HRIS, Crystal Reports, HTML (basic), Survey Design, E-Verify, Skype, Google Chat, Google Analytics, Recruiting, Payroll, Billing Systems, Employee Recognition, Non-profits, Nonprofits, Interviews, Benefits Administration, Human Resources, New Hire Orientations, Deferred Compensation, Personnel Management, Applicant Tracking..., Hiring, Management, Staff Development, Onboarding, Performance Management, Customer Service, Employee Benefits
Education
Villanova University 2011 — 2013
MS in HRD, Human Resources Development
James Madison University 1998 — 2002
BS, Studio Art; Minor in Business
Herndon High School 1994 — 1998
Goodwill of Greater Washington November 2014 - Present
Books A Million September 2014 - December 2014
Serco August 2014 - October 2014
International Child Art Foundation October 2012 - July 2014
Goodwill of Greater Washington December 2012 - January 2013
Knox College March 2009 - June 2012
Knox College, Center for Teaching and Learning September 2009 - November 2009
Skills
Creative Writing, Screenwriting, Writing, Typing, Microsoft Word, Japanese culture, Japanese, PowerPoint, Research, Computer Maintenance, Customer Service, Final Draft, Public Relations, Teaching, Fundraising, Blogging, Leadership, Editing, Microsoft Office, Event Planning, WordPress, Facebook, Twitter
Education
Hollins University 2012 — 2013
Master of Fine Arts (MFA), Screenwriting and Film Studies, 4.0
Knox College 2008 — 2012
Bachelor of Arts (B.A.), Creative Writing, 3.5
First Team Consulting April 2013 - Present
FICO January 2014 - September 2014
Vodafone October 2011 - November 2012
Serco - North America June 2010 - February 2011
Serco June 2010 - February 2011
Booz Allen Hamilton November 2005 - July 2010
Booz Allen Hamilton January 2005 - July 2010
Unisys March 2003 - November 2005
Unisys 2004 - 2005
LMI - Logistics Management Institute 2003 - 2004
Skills
Change Management, Consulting, Project Management, Integration, Management Consulting, Analysis, PMP, Knowledge Management, Business Process, Project Coordination, IT Strategy, Offshoring, Project Planning, CRM, Strategy, Coaching, Strategic Planning, Program Management, Business Process..., Team Building, Management, IT Management, Training, Leadership, Business Development, Team Leadership, Enterprise Software, Process Improvement, Risk Management, Business Intelligence, Budgets, Contract Management, Team Management, Business Strategy, Real Estate, Vendor Management, Negotiation, Contract Negotiation, Real Estate Transactions, Real Estate License, Real Estate Financing, Real Estate Development, Commercial Real Estate, Quality Assurance, Human Resources, PMO, Government, Testing, Business Analysis, Sales
Education
Virginia Tech - (Virginia Polytechnic Institute and State University) 2008 — 2011
Master of Business Administration (EMBA) Bachelor, MBA
Virginia Tech - (Virginia Polytechnic Institute and State University) 2008 — 2010
MBA, EMBA
James Madison University 1992 — 1997
Bachelor of Business Administration (BBA), Human Resources Management and Services
James Madison University - JMU 1992 — 1997
Bachelor of Business Administration (BBA), Human Resource Management
James Madison University - JMU 1992 — 1997
Bachelor of Business Administration, BBA
Serco September 2014 - Present
Serco October 2012 - September 2014
Serco May 2011 - October 2012
Baker & McKenzie July 2010 - May 2011
Berry, Appleman & Leiden LLP April 2007 - July 2010
Wheat's Lawn & Custom Landscape, Inc. October 2005 - April 2007
Skills
Visas, Immigration Law, Global Mobility, Human Resources, Deferred Compensation, Personnel Management, Process Improvement, Vendor Management, Employee Relations, Performance Management, Onboarding, Training, Expatriate Management, Recruiting, Talent Management, Program Management, HR Policies, New Hire Orientations, Payroll, Management
Education
James Madison University
Bachelor of Arts, International Affairs
Frank Phillips College January 1997 - Present
SERCO March 1994 - January 1996
Huber Engineered Materials 1993 - 1994
Hysan 1990 - 1991
Bethlehem Steel Shipyard April 1974 - September 1986
Skills
Many, Varied, of little value, Staff Development, Higher Education, Microsoft Word, Accounting, Leadership Development, PowerPoint, Strategic Planning, Training, Curriculum Design, Public Speaking, Curriculum Development, Customer Service, Microsoft Excel
Education
Lamar University 1974 — 1977
MBA, Finance
University of Baltimore 1971 — 1974
BS, Accounting
Frank Phillips College
Towson State
Verint September 2010 - September 2013
Serco November 2007 - September 2010
WNS Global Services August 2005 - October 2007
vCustomer September 2003 - July 2005
Call Scan Technologies Pvt Ltd June 2003 - September 2003
Skills
Vendor Management, Enterprise Software, Pre-sales, Team Management, Business Process..., Outsourcing, Process Improvement, Workforce Management
Education
Indian Institute of Technology, Roorkee 2001 — 2003
Master of Business Administration (MBA), Marketing / Human Resources
Social Media Rangers October 2012 - Present
Logistic Marketing Group July 2014 - January 2015
Logistic Marketing Group June 2010 - March 2013
Spirit Technologies August 2007 - June 2010
United States Department of Defense December 2007 - August 2008
Serco October 2006 - December 2007
JHT, Inc. June 2005 - October 2006
US Navy January 1998 - September 2005
Skills
Strategic Planning, Operations Management, Business Process..., Project Management, Management, Business Development, Change Management, Business Strategy, Project Planning, Leadership, Analysis, Executive Management, Networking, Proposal Writing, Management Consulting, Strategy, Logistics, Team Leadership, Contract Negotiation, Team Building, New Business Development, Outsourcing, Marketing, Entrepreneurship, Negotiation, ITIL, CRM, Social Media, Start-ups, Program Management, Marketing Strategy, IT Management, Human Resources, Vendor Management, Business Planning, Product Management, Strategic Partnerships, Consulting, International Business, SaaS, E-commerce, Team Management, Business Intelligence, Competitive Analysis, Lead Generation
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MBA, International Business
DeVry University 2008 — 2010
BA, Business Information Systems
Miami Dade College 2002 — 2004
AA, Business Administration
Hialeah High School 1995 — 1997
High School Diploma
Liberty Healthcare Corporation October 2003 - Present
Serco February 2001 - March 2003
ATX Telecommunications August 1998 - January 2001
IBM May 1995 - April 1997
Skills
Social Media, PowerPoint, Corporate Communications, Digital Marketing, Marketing, Trade Shows, Customer Service, Direct Marketing, Strategic Planning, Microsoft Office, Marketing Communications, Internal Communications, Healthcare, Event Planning, Market Research, Social Services, Program Development, Program Management, Nonprofits, Training, Community Outreach, Leadership, Email Marketing, Clinical Research, Public Speaking, Mental Health
Education
La Salle University 1987 — 1994
Bachelor of Science (B.S.), Marketing
LEJ Behavioral Health Services October 2013 - Present
APS Healthcare July 2009 - Present
Serco May 2009 - Present
DeVry University January 2006 - Present
Lutheran Services of Georgia December 2012 - June 2015
Argosy University March 2006 - July 2009
APS Healthcare Inc. June 2006 - June 2009
Fulton Department of Mental Health, Developmental Disabilities and Addictive Disease Program, February 2001 - December 2005
Skills
Counseling Skills, Interviewing Skills, Referrals and Resource..., Proficient with..., Conduct Workshops in...
Education
Argosy University 2001 — 2006
Doctorate in Education, Counseling Psychology
Indiana University-Purdue University at Indianapolis 1981 — 1983
Masters Degree, Social Work
Florida State University 1977 — 1979
B.S.W., Social Work
Currently seeking new opportunities May 2015 - Present
First Team Consulting November 2002 - Present
Vodafone Global Enterprise October 2011 - September 2012
Serco June 2010 - March 2011
Booz Allen Hamilton November 2005 - June 2010
Unisys May 2004 - November 2005
LMI July 2003 - June 2004
Accenture December 1997 - August 2003
Andersen Consulting December 1997 - August 2003
Accenture December 1997 - July 2003
Skills
Strategic Planning, Marketing Strategy, Business Analysis, Business Process..., Business Process..., Business Process Design, Process Engineering, Process Management, Process Mapping, Process Optimization, Customer Relations, Customer Service, Customer Satisfaction, Strategy Development, IT Strategy, Strategic Thinking, Program Management, Program Evaluation, MS Project, Project Planning, Project Coordination, Project Finance, Project Engineering, Project Portfolio..., Software Project..., Project Execution, Project Delivery, Excel, Operational Excellence, Service Excellence, Sales Management, Sales Support, Inside Sales, Quality Assurance, Quality Management, Requirements Analysis, Requirements Gathering, Requirements Management, Business Planning, Business Management, New Business Development, Business Process, Operations Research, Internet Research, Global Business..., Microsoft Office, Real Estate, Real Estate Transactions, Real Estate Negotiating, Contract Negotiation
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 2008 — 2011
EMBA, MBA - Business
James Madison University 1992 — 1997
BBA, Business Management
Fort Knox High School 1990 — 1992
High School Diploma, High School/Secondary Diplomas and Certificates
West Springfield High School 1989 — 1992
High School Diploma, High School/Secondary Diplomas and Certificates
Long & Foster
Real Estate
US Army March 2014 - Present
University of Maryland University College June 2013 - March 2014
Serco October 2012 - June 2013
US Navy December 2006 - September 2012
National University April 2006 - December 2006
Pathways Counseling Services February 2002 - October 2005
Skills
Adult Education, Career Counseling, Office Administration, Public Speaking, Teaching, Coaching, Mental Health Counseling, academic advising, Veterans Benefits, Program Development, Nonprofits, Academic Advising, Staff Development, Navy, Program Management, Military, Instructional Design, Community Outreach, Higher Education, Military Experience, Resume Writing
Education
Virginia Polytechnic Institute and State University 1996 — 2000
ABD, Marriage and Family Therapy
James Madison University 1993 — 1995
MA, Psychology
FEMA December 2012 - Present
Fed Consulting Inc. January 2010 - December 2012
Serco September 2008 - December 2009
US Department of Homeland Security June 2008 - August 2008
Skills
Excel, PowerPoint, MS Project, Outlook, Crystal Reports, Access, Enterprise Performance...
Education
Howard University 2004 — 2008
B.A., Political Science
Serco November 2012 - Present
Pacific Paradise Designs 2011 - Present
Army Community Service March 2012 - October 2012
Prudential Locations 2011 - May 2012
US Air Force Reserve 2005 - 2011
US Air Force 1999 - 2005
Skills
REO, Contract Negotiation, Strategic Planning, Public Speaking, Leadership, Military, Team Building, Budgets, Microsoft Office, Real Estate Transactions, Foreclosures, Microsoft Word, Government, Social Media, Risk Management, Real Estate
Education
University of Hawai'i at Manoa - William S. Richardson School of Law 2007 — 2010
JD, Law
Hawaii Pacific University 2003 — 2005
BA, Justice Administration
LVW Electronics August 2014 - Present
Serco August 2003 - August 2014
Maricopa County September 1998 - July 2003
US Navy August 1991 - August 1998
Skills
Stakeholder Management, Program Management, MS Project, IT Operations, Requirements Gathering, Project Planning, Integration, Operations Management, Cost Management, Technical Writing, Military, Project Management, Team Leadership, SharePoint, Systems Engineering, Troubleshooting, Infrastructure, Data Center, Quality Assurance, Management, Earned Value Management, Network Security, PMP, Software Installation, Telecommunications, Security+, Security, Electronics, Visio, Information Assurance, Requirements Analysis, Software Documentation, Security Clearance, IT Management, DoD, System Deployment, Testing, Government Contracting, System Design, Physical Security, Cabling, Systems Design, CompTIA Security+, Microsoft Project
Education
University of Phoenix 2000 — 2003
BSB/PM, Project Management
ITT Technical Institute-Phoenix 1987 — 1988
Associate of Arts (AA), Computer Aided Drafting
Bank of America September 2010 - Present
Bank of America January 2008 - August 2010
Bank of America September 2006 - December 2007
BA Continuum Solutions - Hyderabad, INDIA ( wholly owned subsidiary of Bank of America Corp) April 2005 - September 2006
Serco September 2004 - April 2005
GE Capital Intl Services May 1999 - September 2004
Skills
Six Sigma, Process Improvement, Change Management, Vendor Management, Call Center, Offshore Project..., MS Office Suite, JMP, Minitab, Capacity Planning, Executive Reporting, Performance Metrics, Collections, MIS, Dashboards, Mortgage Servicing, Project Portfolio..., Management, Project Management, Banking, Microsoft Office, Call Centers, Training, Dashboard, BPO, Leadership, Business Process..., Financial Services, Service Delivery, PMO, PMP, Risk Management, SDLC, Software Project...
Education
Institute of Management Technology, Ghaziabad 2002 — 2005
MBA, Marketing & International Business
Osmania University 1996 — 1999
Bachelors, Commerce and Accounting
Serco November 2014 - Present
US Army Retired April 2012 - Present
US Army February 2007 - April 2012
US Army February 2004 - February 2007
US Army September 1989 - January 2004
Skills
Recruiting, Contract Recruitment, Recruitment Advertising, College Recruiting, Internet Recruiting, Human Resources, Leadership, Team Management, Training, Instructors, Government, Personnel Management
Education
US Army Ledership Academy 2007 — 2009
Associate's degree, Leadership/Management, 3.50
Hawaii Pacific University 1992 — 1995
Business, Management, Marketing, and Related Support Services, 3.50
Visa October 2014 - Present
Serco April 2013 - September 2015
UCM December 2000 - May 2013
Skills
MySQL, PHP, SQL, Programming, Software Development, Databases, HTML, Business Intelligence, JavaScript, CSS, Data Analysis, Java, Visual Basic
Education
ITT Technical Institute-Springfield 2010 — 2012
Working towwards Associate's degree, Computer Network Systems
DC
United States Postal Service March 2013 - Present
Cubic Defense Applications December 2010 - Present
Serco May 2009 - October 2010
Walmart May 2008 - May 2009
Skills
Program Management, Troubleshooting, Databases, SQL, Linux, Security, UML, Technical Writing, Java, Visual Studio, HTML, MS Project, Access, SharePoint, Process Improvement, Microsoft Excel, Customer Service, DoD, Microsoft Word
Education
Kaplan University 2015 — 2016
Master of Science (M.S.), Health/Health Care Administration/Management
Kaplan University 2013 — 2014
Bachelor of Science (B.S.), Health/Health Care Administration/Management
PennFoster College 2008 — 2012
Associate's of Science, Health Information/Medical Records Technology/Technician
It Works! Global February 2015 - Present
Tim T's Reality Show September 2011 - Present
Franchisee/ Coverall Health-Based Cleaning System January 2010 - Present
Serco October 2013 - September 2015
Four Seasons Hotels and Resorts August 2012 - December 2013
TitleMax May 2013 - October 2013
Skills
Contract Negotiation, Team Building, Operations Management, Facilities Management, Sales Management, Customer Retention, Property Management, Management, Direct Sales, Public Speaking, Public Relations, Training, Customer Service, Sales, Marketing
Education
Missouri College 2010 — 2012
Medical/Clinical Assistant, 3.8
Harris-Stowe State University 2006 — 2008
General Studies
Serco March 2013 - November 2014
Skills
HTML, ASP.NET, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office
Education
Valparaiso University 2015 — 2016
Graduation, Information Technology
Jawaharlal Nehru Technological University 2008 — 2012
Under Graduation, Information Technology, 70%
Salient Federal Solutions October 2014 - September 2015
Serco March 2008 - September 2015
Citizant March 2006 - March 2008
Gategourmet May 2005 - March 2006
Skills
Employee Relations, Performance Management, Benefits Administration, Employment Law, Conflict Resolution, HRIS, Workforce Planning, Onboarding, Personnel Management, Human Resources, Recruiting, Screening, Interviews, Leadership, Change Management, College Recruiting, Management, Training, Deferred Compensation, Policy, Team Leadership, Employee Benefits, FMLA, Organizational..., New Hire Orientations, Job Descriptions, Hiring, Talent Acquisition, Employee Engagement, Talent Management, Performance Appraisal, Succession Planning, HR Policies, Employee Training, Applicant Tracking...
Education
Illinois Institute of Technology 2003 — 2005
Masters of Science, Personnel and Human Resource Development
Niagara University 1999 — 2003
Bachelors, Psychology
Weatherhead School of Management at Case Western Reserve University August 2015 - Present
U.S. Department of State January 2015 - July 2015
APS-ARTI, LLC (AAJV) February 2009 - December 2014
Serco April 2007 - February 2009
Education
Weatherhead School of Management at Case Western Reserve University 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Kentucky Christian University 2003 — 2005
Bachelor’s Degree, Psychology
Serco April 2015 - Present
American Councils for International Education February 2011 - March 2015
Stony Brook University Medical Center December 2010 - February 2011
Stony Brook University September 2008 - May 2010
Stony Brook University January 2009 - August 2009
Skills
Intercultural..., International Education, Program Evaluation, International Relations, Research, Nonprofits, International..., Grants, Program Development, Program Management, Teaching, Student Affairs, Policy Analysis, Volunteer Management, Community Outreach, Editing, Event Planning, Higher Education, NGOs, Social Media, Youth Development, Capacity Building, Customer Support, Procurement, Contract Negotiation, Subcontracts
Education
State University of New York at Stony Brook 2007 — 2010
BA, Psychology
Florence University of the Arts 2009 — 2009
Italian Language and Culture, Psychology
James Madison University 2006 — 2007
Avision Group, LLC June 2015 - Present
James Madison University 2013 - 2015
Serco May 2013 - August 2013
Red Mango, Inc. April 2011 - March 2013
BMW of Fairfax August 2010 - February 2011
Vienna Animal Hospital April 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Budgets
Education
James Madison University 2013 — 2015
Bachelor's Degree, Marketing
NVCC - Annandale 2012 — 2013
Associate of Science (A.S.), Business Administration
Mary Washington College 2011 — 2011
Liberal Arts and Sciences/Liberal Studies
Arc Aspicio April 2015 - Present
USAID February 2010 - April 2015
AINS, Inc. February 2010 - April 2015
Serco March 2007 - February 2010
Cairo Corporation July 2003 - March 2007
Raytheon January 1999 - October 2002
Vista-RMS March 1998 - January 1999
Skills
Analysis, Project Management, System Administration, Security, Disaster Recovery, SharePoint, IT Management, Active Directory, Databases, Data Analysis, Visio, Microsoft SQL Server, Integration, Microsoft Exchange, IIS, Software Development
Education
Shenandoah University 1995 — 2000
Master of Business Administration (M.B.A.), Information Technology
James Madison University 1987 — 1989
Bachelor's degree, Information Technology
Security First Corp. September 2014 - Present
Auto Club of Southern California August 2014 - September 2014
Serco January 2014 - June 2014
Donor Network of Arizona March 2012 - November 2013
SPEC Services July 2009 - July 2011
STCA - Screen October 2004 - April 2009
Pathfinder International February 2003 - October 2004
Iris Graphics - a Creo Company (now owned by Kodak) July 2000 - January 2003
Volt Technical Resources April 2000 - July 2000
Oread, Inc. March 1997 - April 2000
Skills
Network Administration, Software Documentation, Visio, Data Center, Microsoft Exchange, VMware, Backup Exec, Microsoft Office, Sonicwall, IIS, Windows Network..., Layer 3 Switching, MS Office Suite, Documentation, NAS, Patch Management, McAfee ePO, Port Forwarding, Dell AppAssure Backup, Dell vRanger Backup, Dell EqualLogic SAN..., Manage Engine OpManger, Servers, Active Directory, Windows Server, VMware ESX, DNS, Troubleshooting, Security
Education
Holyoke Community College 1981 — 1984
A.S., Business
Serco October 2015 - Present
IMERYS Ceramics November 2010 - March 2012
IMERYS Performance Minerals North America June 2002 - November 2010
City of Kennesaw January 2009 - May 2009
Kenensaw State University 2005 - 2009
Skills
Data Analysis, Microsoft Office, Microsoft Excel, Adobe Creative Suite, Dreamweaver, Corporate Governance, Government Contracting, Non-profit..., Non-profit Leadership, Analysis, Marketing Communications, Customer Service, Lotus Notes, Access, Operations Management, Software Documentation, Personnel Management, Strategic Planning, PowerPoint, New Business Development, Budgets, Mentoring, Process Improvement, Marketing, Project Management, Public Speaking, Grants, Leadership, Management
Education
Northeastern University 2008 — 2010
Master, Human Services
Kennesaw State University 2008 — 2009
Masters, Public Administration
Kennesaw State University 2005 — 2007
Bachelor of Science, Human Services -Case Management
Trailer Inns May 2014 - May 2015
InHome Senior Care September 2013 - March 2014
DPS (SISKIYOU County) November 2013 - December 2013
Delphinus Engineering July 2010 - September 2011
RCE Traffic January 2010 - 2011
Serco May 2009 - 2010
Puget Sound Environmental January 2009 - 2010
South Pacific Sports Bar April 2009 - 2009
Law Office of Erik Bauer March 2007 - August 2007
Bauer & Baaleruud October 2006 - March 2007
Skills
Social Networking, Account Management, Strategic Planning, Security Clearance, Customer Service, Social Media, New Business Development, Online Marketing, Marketing Strategy, Selling, Team Leadership, Courts, Leadership, Time Management, Contract Negotiation, Training, Management, Team Building, Outlook, Customer Satisfaction, Customer Retention, Teamwork, Human Resources, Microsoft Word, Coaching, Data Entry, Microsoft Excel, Retail, Employee Relations, Cold Calling, Hospitality, Event Planning, Telephone Skills, Logistics, Interviews, Hiring, Insurance, Accurate Record Keeping, Small Business, Conflict Resolution, Government
Education
Colorado Christian University 2013 — 2015
Bachelor of Science (B.S.), Counseling Psychology
Everest College-Phoenix 2013 — 2014
Associate of Arts (AA), Paralegal
Hampden-Sydney College 1993 — 2009
Olympic College 1993 — 2006
General Studies
Killeen ISD August 2015 - Present
Serco January 2015 - July 2015
United States Army Operational Test Command June 2012 - December 2014
Seattle Military Entrance Processing Station (MEPS) September 2009 - June 2012
101st Human Resources Company November 2007 - September 2009
151st Adjutant General Company (Postal) May 2007 - November 2007
2nd Chemical Battalion June 2006 - May 2007
151st Adjutant General Company (Postal) September 2004 - June 2006
Skills
Military, Security Clearance, Military Experience, Emergency Management, Military Operations, DoD, Operational Planning, Command, Personnel Management, Force Protection, Risk Management, Information Assurance, Operations Management, Military Training, Leadership, Security Management, Training, Military Liaison, Program Management, National Security, Intelligence, Leadership Development, Policy, Weapons, Interagency Coordination, Process Improvement, Counterterrorism, Marksmanship, Defense, Organizational..., Security, Exercises, Government Contracting, Command & Control, Security Operations, Military Logistics, Intelligence Analysis, Homeland Security, Tactics, C4ISR, Combat, Team Leadership, Logistics, Security+, Physical Security, Team Building, Project Planning, Contingency Planning, Active DoD Secret..., Personnel Supervision
Education
Henderson State University 2002 — 2004
Master's Degree, Sports Administration
Henderson State University 1991 — 1996
Bachelor's Degree, Physical Education Teaching and Coaching/Health Education
CMS Technical Support Center September 2013 - Present
Serco June 2012 - September 2013
Primerica July 2010 - November 2010
Skills
Customer Satisfaction, Customer Service, Call Center, Technical Support, Software Documentation, Microsoft Office, Customer Experience, Vendor Management, Team Management, Call Centers, Team Leadership, Leadership, Networking, Process Improvement, Training, Troubleshooting
Education
ITT Technical Institute-Indianapolis 2013 — 2014
Bachelor's degree, Project Management, 4.0
River Parishes Community College 2006 — 2007
Serco February 2015 - Present
Desired Destinations January 2015 - Present
Pure Romance February 2015 - Present
StillprettyTatted Beauty Lounge February 2015 - Present
Dept of Defense March 2003 - 2008
Skills
Customer Service, Social Networking, Event Planning, Coaching, Marketing, Sales, Event Management, Retail, Travel Planning, Makeup Artistry
Education
Breckenridge School of Nursing 2013 — 2014
Registered Nursing/Registered Nurse
Lawson State Community College-Birmingham Campus 2003 — 2006
Telenav July 2015 - September 2015
Lawrence Technological University April 2015 - July 2015
Serco August 2013 - July 2014
Indian Railways Institute of Signal Engineering and Telecommunications June 2012 - May 2013
Skills
Networking, Databases, C, Java, C++, Programming, HTML, GIS, ArcGIS, JOSM, .NET, ASP.NET, Cloud Computing, MySQL, Linux, Web Design, CSS, Database Design, Eclipse, Data Structures, JDBC, Operating Systems
Education
Lawrence Technological University 2014 — 2016
Master's Degree, Master of Science in Information Technology, 3.62 GPA
Jawaharlal Nehru Technological University 2009 — 2013
Bachelor's Degree, Computer Science, 3
Serco October 2012 - January 2014
AECOM February 2007 - October 2012
Franklin & Prokopik June 2006 - January 2007
Beirne, Maynard & Parsons, LLP January 2003 - January 2006
Sprint September 1997 - July 2002
XO Communications July 2000 - April 2002
Mobile Media Enterprises (MME) April 1994 - September 1997
Skills
Tririga, Microsoft Office, Provisioning, Paralegals, Call Centers, Training, Telecommunications, Customer Service
Education
Jackson State University 1989 — 1994
Bachelor of Science (BS), Criminal Justice and Corrections
Southeastern Paralegal Institute
Certificate
Amazon August 2013 - June 2014
Serco June 2012 - June 2013
Skills
BPO, MIS
Education
Lawrence Technological University 2014 — 2016
Master’s Degree, Mechanical Engineering
Serco December 2014 - Present
General Dynamics Information Technology July 2013 - December 2014
Kerry Ingredients and Flavours (thru Aerotek) April 2012 - September 2012
Morgan Hunter September 2010 - February 2012
US Oncology / AccessMED January 2010 - May 2010
Louis Dreyfus Corporation August 2007 - May 2009
Olathe District Schools January 2005 - August 2007
Aberdeen Village April 2004 - December 2004
LWG Consulting May 1999 - May 2003
FTI / LWG Consulting May 1999 - May 2003
Skills
Human Resources, Employee Relations, Applicant Tracking..., Job Descriptions, Performance Management, PeopleSoft, HR Consulting, Kronos, Access, Outlook, Project Management, Start-ups, Research, Job Evaluation, Job Analysis, PowerPoint, Visio, Lawson HRIS, E-Time, SAP, Investigation, Problem Solving, Dispute Resolution, Start-up Consulting, Organizational Behavior, Kronos Timekeeping, Word, Excel, ADP, HR Reorganization, Records Retention, Compliance Management, Solutions Development, HR Manager, HR Generalist, Recruitment/Retention, Unemployment Claims, PHR, Human Resources Manager, Regional Human..., Mentoring, Advising, Start-up Operations, Start-up Environments, Organizational Analysis, Open-Hire, Terminations, ResumeWare, Oracle BPM, Deferred Compensation
Education
MidAmerica Nazarene University 2003 — 2004
BA, Management & Human Relations
Johnson County Community College 2003 — 2003
Business & Science
Shawnee Mission West
Array Information Technology, Inc September 2013 - Present
Self-employed August 2011 - Present
Serco May 2001 - September 2013
Skills
Entrepreneurship, Retail, Small Business, Marketing Strategy, Social Media, Social Media Marketing, Marketing, E-commerce, Sales, Sales Management, Software Development, Software Project..., Software Engineering, Enterprise Architecture, Enterprise Software, Information Management, Information Architecture, Information Design, Information Technology...
Education
Kingsborough Community College 1978 — 1980
AS, Business
Self-employed 1995 - Present
Serco 1995 - 2013
Serco 1995 - 2013
Serco 1995 - 2013
Skills
Instructional Design, Classroom, Instructor-led Training, Performance Analysis, ADDIE, Needs Analysis, Blended Learning, Workshop Facilitation, Training, Leadership Development, Performance Consulting, Captivate, Learning Management, E-Learning, Job Aids, SCORM, Distance Learning, ILT, Instructional Technology, Adult Education
Education
Hood College
Master's degree, Educational Psychology
Serco September 2014 - Present
Booz Allen Hamilton August 2010 - September 2014
Kettler Inc. July 2007 - August 2010
Skills
Workforce Planning, Talent Management, Program Management, Analysis, Strategic Planning, Strategy, Human Capital, Career Development, Performance Management, PowerPoint, Project Planning, Management Consulting, SharePoint, Security Clearance, Project Management, Human Resources, Organizational Design, Master Human Capital..., Leadership Development, Training, Recruiting, Proposal Writing, Consulting, Personnel Management, Performance Improvement, Onboarding, Organizational..., Strategic Communications, Organizational..., Employee Relations, Employee Engagement, HR Consulting, Strategic Consulting, Business Process..., Business Transformation, Business Strategy, Employee, Workforce Communications
Education
James Madison University 2003 — 2007
Bachelors, Business Administration; Business Management; Technology
Chantilly High School 1999 — 2003
Exelis April 2011 - Present
Honeywell Technology Solutions, Inc. December 2010 - May 2011
Serco January 2009 - December 2010
KPA, LLC March 2003 - January 2009
KPA, LLC March 2003 - September 2004
Clean Harbors Environmental Services December 2001 - March 2003
Skills
EHS, Auditing, Environmental Management, Environmental, CSP, First Aid, Cpr Certified, Laser Safety, Technical Training, Safety Management, Accident Investigation, OSHA, EPA, Safety Management..., Incident Investigation, Radiation Safety, Hazard Identification, Hazard Recognition, Hazard Communications, Safety Engineering, System Safety, ISO18001, Fall Protection, Lockout, Safety Training, Program Management, Construction Safety, Environmental Awareness, Environmental Compliance, Environmental Consulting, Environmental..., Ergonomics, HAZWOPER, Hazardous Waste..., Industrial Hygiene, Industrial Safety, Occupational Health, Risk Assessment, Risk Management
Education
Indiana University of Pennsylvania 2009 — 2011
M.S., Safety Sciences
Towson University 1999 — 2001
BS, Environmental Science and Studies
U.S. Customs and Border Protection September 2015 - Present
International Test and Evaluation Association November 2012 - Present
US Department of Homeland Security March 2012 - Present
Alion Science and Technology November 2010 - March 2012
Serco October 2007 - October 2010
SAIC June 2003 - October 2007
Skills
Government, DoD, Proposal Writing, Testing, Requirements Analysis, Systems Engineering, Earned Value Management, Defense, Project Planning, Leadership, Program Management, Security Clearance, Change Management, Integration, Process Improvement, Military
Education
George Mason University - School of Management 2007 — 2010
MBA, Project Management
James Madison University 1997 — 2001
BS, Integrated Science and Technology
ACAP (Army Career and Alumni Program) March 2013 - Present
Serco 2013 - Present
Northwestern Mutual Financial Network April 2012 - March 2013
Chelas Restaurant and Taquería June 2012 - November 2012
3 Diamond LLC April 2011 - September 2011
Park Avenue Consultants April 2010 - September 2011
Skills
Market Research, Economics, Spanish, Marketing, Microsoft Excel, Investments, Stata, Data Analysis, SPSS, Critical Thinking, Research, Statistics, Quantitative Analytics, Financial Analysis, PowerPoint, Insurance, Leadership, Finance, Microsoft Word
Education
The Johns Hopkins University 2015 — 2017
Master’s Degree, Economics
Kalamazoo College 2009 — 2012
Bachelor's degree, Economics, Minor in Anthropology/Sociology, Graduated 2013
Saline High School 2006 — 2009
General Studies, Applied Economics
Serco September 2013 - June 2014
Arkansas National Guard September 2006 - September 2013
Operation Warrior Trainer/177th AR BDE March 2009 - March 2010
Veterans of Operation Iraqi/Enduring Freedom March 2008 - December 2008
Skills
Military Operations, Program Management, Government, Operations Management, Customer Service, Policy, Sales, Management, CCTV, Microsoft Office, Microsoft Word, Surveillance, Human Resources, Training, Troubleshooting, PowerPoint, Leadership, Public Speaking, Team Building, Process Improvement, Project Management, Microsoft Excel, Team Leadership
Education
Kaplan University-Davenport Campus 2013 — 2015
Master's Degree, Homeland Security and Emergency Management
Southern Arkansas University 2003 — 2012
Bachelor's Degree, Criminal Justice/Law Enforcement Administration
Serco June 2015 - Present
Jefferson Community College September 2014 - Present
Credo Community Center for the Treatment of Addictions, Inc. January 2015 - June 2015
General Brown High School September 2013 - August 2014
Lowe's Home Improvement October 2012 - September 2013
Children's Home of Jefferson County January 2012 - September 2012
Northwestern Mutual January 2011 - February 2012
Gloucester High School September 2008 - September 2011
Williamsburg Assembly of God June 2007 - June 2011
Williamsburg Christian Academy September 2007 - September 2008
Skills
Customer Service, Leadership, Microsoft Office, Public Speaking, Event Planning, Fundraising, Team Building, Coaching, Community Outreach, Strategic Planning, Nonprofits, Leadership Development, Training
Education
State University of New York College at Potsdam 2013 — 2014
Masters, Education, GPA 4.0
Houghton College 1999 — 2002
Bachelor's degree, English Language and Literature, Psychology, GPA 3.32
Serco October 2013 - April 2015
CVS Health 2012 - October 2013
Radio Shack 2009 - 2012
Burger Busters (Taco Bell Franchise) March 2009 - 2010
Cargil Meat Solutions July 2006 - January 2009
APBIII Enterprises (Local McDonalds Franchise) July 2002 - July 2006
JMU Dining Services July 1998 - July 2002
Skills
Computer Hardware, Networking, Wireless Networking, Customer Service, Customer Satisfaction, Food Service, Food Safety, Food Security, HACCP, COPC, Technical Support, Information Technology, Inventory Management, Microsoft Excel, PowerPoint, Sales
Education
James Madison University 2000 — 2004
Never Graduated with a diploma, Computer Science and history
PCI Strategic Management November 2010 - Present
Invertix Corporation August 2007 - November 2010
Serco 2004 - 2007
Base Technologies, Inc 2001 - 2003
Education
Virginia Polytechnic Institute and State University 2010 — 2017
PhD, Organizations, Policy, and Management
Virginia Polytechnic Institute and State University 2005 — 2008
Master, Public Administration
James Madison University 1995 — 1999
BA, International Affairs
The George Washington University - School of Business
Master's Certificate, Project Management
Serco July 2015 - Present
Leidos March 2014 - July 2015
PwC July 2011 - March 2014
Northrop Grumman Information Systems September 2010 - July 2011
Northrop Grumman Information Systems July 2009 - September 2010
SERCO NA 2008 - 2009
Harrow Sports, Inc 2006 - 2007
Apex Systems 2004 - 2006
Skills
Applicant Tracking..., College Recruiting, Recruiting, Sourcing, Technical Recruiting, Program Management, Subcontracts Management, Project Finance, DoD, Security Clearance, Contract Management, Government Contracting, Business Development, Analysis, Contract Negotiation, Employee Relations, Human Resources, Internet Recruiting, Leadership, Management, Onboarding, Process Improvement, Talent Acquisition, Vendor Management
Education
James Madison University 2001 — 2004
B.S.
University of Maryland University College
MBA
Old Mill
Virginia Wesleyan College
Unisys August 2011 - Present
Apptis, Inc. March 2008 - August 2011
Raytheon Technical Services Company January 2007 - March 2008
Serco 2003 - 2006
Skills
Human Resources
Education
High Point University
BA, Human Relations
Marymount University
MA, Human Resources Management
Serco January 2013 - Present
Computer Sciences Corporation August 2009 - Present
CSC April 2006 - August 2009
CSC March 2003 - April 2006
Computer Sciences Corporation 2003 - April 2006
DynCorp February 2001 - March 2003
AT&T Solutions June 1987 - January 2000
AT&T 1987 - 1999
Skills
Infrastructure, IT Management, IT Strategy, Service Delivery..., Enterprise Architecture, IT Operations, Disaster Recovery, ITIL, Outsourcing, Information Security, Management, Solution Architecture, Service Delivery, Data Center, IT Service Management, PMP, System Deployment, Vendor Management, Information Technology, Leadership, Integration, IT Outsourcing, Cloud Computing, Virtualization, Start-ups, Security, Software Development, PMO, Business Continuity, Enterprise Software, Professional Services, Project Portfolio..., SDLC
Education
James Madison University 1983 — 1987
James Madison University 1983 — 1987
BS, Computer Information Systems
ValidaTek, Inc. October 2013 - Present
Glotech, Inc April 2009 - Present
U.S. Department of State 2009 - 2015
U.S. Department of State 2009 - 2015
U.S. Department of State 2009 - 2015
Serco November 2005 - April 2009
Skills
Windows Server, Business Analysis, Information Assurance, System Administration
Education
Hampton University 1994 — 1998
Serco July 2013 - Present
IBM April 2010 - Present
IBM Global Business Services 2010 - July 2013
TMS, Inc. 1998 - 2010
Skills
Business Process..., Energy, Enterprise Architecture, Management, Facilities Management, Integration, IT Strategy, Management Consulting, Business Strategy, Change Management, Program Management, Business Transformation, Project Management, Business Analysis, Requirements Analysis, Strategy, Energy Efficiency, Energy Management, Project Planning, Team Leadership, Business Intelligence
Education
Humboldt State University 1993 — 1996
Bachelor of Science (B.S.), Environmental Resources Engineering
Kforce Inc. March 2011 - Present
Serco January 2009 - March 2011
Sprint February 2006 - January 2009
Sprint April 2004 - February 2006
Epiq Systems October 2002 - April 2004
ODC March 1996 - October 2002
Travelport 1988 - 1990
Skills
SAS, SAS Certified Base..., SQL Server, SQL, Databases, Business Intelligence, Microsoft SQL Server
Education
University of Missouri-Kansas City 1990 — 1993
MBA, Quantitative Analysis
Missouri State University 1981 — 1983
BS, Finance
Illinois State University
Associate's degree, Business Administration and Management, General
Northrop Grumman Corporation June 2013 - Present
Serco September 2001 - May 2013
United States Air Force March 1999 - September 2001
United States Air Force June 1996 - March 1999
Skills
Systems Engineering, ColdFusion, Requirements Analysis, Security, Software Development, Solaris, Information Assurance, Java, Unix, DoD, Program Management, Integration, Enterprise Architecture, Software Engineering, jQuery, JavaScript, VMware, jQuery UI, SQL, Oracle, Process Improvement, Web Development, XML, Visual Studio, Apache, Subversion, Eclipse, SOAP, Linux, Ant
Education
Illinois Institute of Technology 1992 — 1996
Bachelor of Science (BS), Computer Science
Serco May 2014 - Present
Hewlett-Packard May 2011 - Present
HP 2011 - Present
US Government Agencies April 1997 - July 2011
Data Solutions Technology Inc. March 2004 - May 2007
Skills
Active Directory, Cisco Technologies, Cloud Computing, Disaster Recovery, Microsoft Office, Network Security, Networking, Telecommunications, Project Management, Security, Servers, Program Management, Software Documentation, System Administration, Troubleshooting, VMware, Vendor Management, Windows Server
Education
Howard University 1990 — 2005
BS, Psychology
Self Employed - Travel and Tourism Consultancy March 2015 - Present
Self-Employed January 2015 - Present
National Aging in Place Council June 2013 - January 2015
UDC David A. Clarke School of Law August 2014 - December 2014
UDC David A. Clarke School of Law January 2014 - August 2014
Oculus Group LLC August 2012 - April 2013
McKean Defense Group, LLC March 2008 - July 2012
CACI November 2007 - March 2008
Serco June 2007 - November 2007
Skills
Contracts Law, Torts Law, Legal Writing, SharePoint, Writing, Research, Editing, Word, PowerPoint, Microsoft Office, Excel, Outlook, Social Media, Technical Writing, Proofreading, Creative Writing, Microsoft Excel, Microsoft Word, Training
Education
University of the District of Columbia - The David A. Clarke School of Law 2011 — 2015
Doctor of Law (J.D.) Cum Laude, Legal Studies, General
Hiram College 2003 — 2007
B.A., English with creative writing emphasis
PSA Insurance & Financial Services April 2014 - Present
Abingdon Fire Company 2000 - Present
Consulting Safety Managers of MD, Inc. September 2005 - April 2014
Serco July 2000 - July 2005
Resource Consultants Inc. (now Serco) July 2000 - August 2002
PMA Insurance Group January 1998 - July 2000
PMA Insurance Group February 1994 - January 1998
PMA Insurance Group September 1990 - February 1994
Skills
Safety Management..., Insurance, Claim, Financial Risk, Emergency Management, Risk Assessment, Risk Management, Workers Compensation, Policy, First Aid, Occupational Health, Accident Investigation, Strategic Planning, Process Improvement, Strategy, Management, Training, Ergonomics, Auditing, Budgets, Project Planning, Business Planning, Hazardous Materials, Industrial Safety, Coaching, Mergers & Acquisitions, Property & Casualty..., Leadership
Education
Indiana University of Pennsylvania 2000 — 2003
MS, Safety Engineering
Millersville University of Pennsylvania 1985 — 1989
BS, Occupational Safety and Hygiene Mgmt.
Serco October 2004 - Present
US Navy October 2002 - October 2004
Skills
Managerial Finance, Government Contracting, Process Improvement, Root Cause Analysis, Program Management, Operations Management, Risk Assessment, Analysis, Management, Training, Project Planning, Budgets, Project Management, Proposal Writing, Government, Defense, DoD, Security Clearance
Education
Kaplan University 2011 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
San Diego Mesa College 2009 — 2011
Associate of Science (A.S.), Business Administration and Management, General
Serco July 2007 - Present
SAIC October 2005 - June 2007
Greater Columbus Chamber of Commerce October 1993 - October 2005
US Army August 1988 - January 1993
4th Brigade, 2nd ROTC Region, ROTC Cadet Command July 1987 - August 1988
TRADOC ROTC Cadet Command August 1985 - September 1987
XVIII Airborne Corps Headquarters January 1984 - August 1985
XVIII Airborne Corps August 1981 - December 1983
ROTC Instructor Group June 1978 - August 1981
CINCLANT Iceland Defense Force July 1976 - June 1978
Skills
Strategic Planning, Leadership, Army, Team Building, Organizational..., Project Management, Process Improvement, Negotiation, Training, Business Development, Defense, DoD, Strategy, Leadership Development, Security Clearance, Sales, Management, Public Speaking, Strategic Partnerships, Program Management, New Business Development, Sales Management, Military, Coaching, Real Estate, Government, Public Relations, Recruiting, Analysis, Policy, CRM, Budgets, Economic Development, Human Resources, Cross-functional Team..., Customer Service, Employee Training, Change Management, Contract Negotiation, Project Planning, Marketing Strategy, Account Management, Operations Management, Management Consulting, Executive Management, Proposal Writing, Government Contracting, Team Leadership, Marketing, Business Strategy
Education
Economic Development Institute 1995 — 1997
Certificate - Economic Development Studies, Univ of Oklahoma, Comprehensive Studies in Economic Development
US Army War College 1987 — 1988
Graduation Certificate, Advanced Military and Operational Studies
USAF Air War College 1984 — 1985
Graduation Certificate, Advanced Aerospace Strategic and Military Studies
Hardin-Simmons University 1978 — 1981
MBA, Finance, Management
University of Alabama 1971 — 1972
BA, Political Science
USAF Air Gound Combat Operations School 1969 — 1969
Certificate in Air Ground Operations, The combat employment of USAF Tactical Air Elements in support of ground forces.
Long Range Recon Team Leader 10 Course 1966 — 1967
Completion, Long Range Reconnaissance Operations
US Army Special Forces Qualification Course 1966 — 1966
Special Forces Tab, Unconventional Warfare Comprehensive Studies, Graduated
Ranger Course 1965 — 1965
Ranger Tab, Small Unit Combat Operations under Stressful Conditions
Army Officer Candidate School 1964 — 1964
Diploma, Military Studies and Leadership, Commissioned 2LT US Army
Serco May 2015 - Present
Serco September 2013 - Present
Ricoh USA (Formerly IKON Office Solutions) December 2011 - October 2012
Ricoh USA 2009 - 2011
Ricoh USA 2007 - 2009
St. John Lutheran Church, Ellisville, MO 2005 - 2007
Aramark Uniform Services 2004 - 2005
Southwestern Bell Yellow Pages 2001 - 2004
The Marlin Company 1997 - 2000
Skills
Business and Operations..., Team Leadership &..., Business Development, Customer Service, Key Account Management, Client Relationship..., Hiring, Training &..., Talent Assessment, Performance Management, Account Profitability..., Sales Team Collaboration, Account Management, Sales Process, Facilities Management, Managed Print Services, Sales Management, Team Leadership, Operations Management, CRM, Training, Sales Operations, Leadership, Program Management, Strategy, Management, Marketing Communications, Sales, Marketing Strategy, Process Improvement, Talent Management, P&L Management, Coaching, Cold Calling, Team Building, Marketing, Outsourcing, B2B
Education
Kansas State University
Bachelor of Applied Science (B.A.Sc.), Agriculture, Agriculture Operations, and Related Sciences
Serco July 2007 - Present
SAIC October 2005 - July 2007
Greater Columbus Georgia Chamber of Commerce September 1993 - October 2005
US Army July 1988 - February 1993
Skills
Strategic Planning,...
Education
Univ of Oklahoma 1995 — 1997
Economic Development Institute Certificate, Comprehensive Studies in Economic Development
Army War College 1987 — 1988
Graduation Certificate, Military and Strategic Leadership
USAF War College 1983 — 1985
Graduation Certificate, Military Strategic Studies, General
Hardin-Simmons University 1978 — 1981
Master of Business Administration (MBA), Management and Finance
University of Alabama 1971 — 1972
Bachelor of Arts (BA), Political Science and Government
Special Forces Officer Course 1966 — 1966
Graduation Certificate, Unconventional Warfare Tactics and Doctrine
Serco July 2013 - Present
Safe Passage October 2012 - April 2013
El Paso County March 2011 - October 2012
Cobb County Department of Family and Children Services October 2009 - February 2011
Skills
Case Management, Social Services, Child Development, Crisis Intervention, Community Outreach, Conflict Resolution, Mental Health
Education
Kennesaw State University 2006 — 2009
Bachelor of Science (B.S.), Human Services, General
Serco August 2014 - Present
General Dynamics Information Technology October 2005 - July 2013
Vangent, Inc. June 1999 - September 2005
Vangent, Inc. February 1999 - May 1999
Vangent, Inc. March 1998 - January 1999
Skills
Program Management, Call Centers, Management, Leadership, Customer Service, Team Building, Operations Management, Coaching, Contact Centers, Customer Satisfaction, Government Contracting, Performance Management, Process Improvement, Training, Call Center, Change Management, Microsoft Excel, Team Leadership, Microsoft Office, Leadership Development, Quality Assurance, Software Documentation, Microsoft Word, Visio, Customer Contact, Staff Development, Managing Processes, Federal Government..., Cross-functional Team..., Web Chat, Genesys, Vendor Management, Troubleshooting, PMP, Business Process..., Business Process, Business Strategy, Business Analysis, SWOT analysis, Customer Relations, Customer Experience, Strategic Planning, strategy, Federal Government, Analysis, Data Analysis, Policy Analysis, Requirements Analysis, Technical Requirements, SharePoint
Education
University of Northern Iowa 2009 — 2009
certificate, Foundations of Effective Management Workshop
Johnson County Community College 1992 — 1993
Neosho County Community College 1991 — 1992
Eudora High School 1987 — 1991
Deloitte December 2014 - Present
Grant Thornton LLP July 2013 - December 2014
Booz Allen Hamilton January 2008 - July 2013
Serco June 2007 - December 2007
Skills
Management Consulting, Business Process..., Requirements Analysis, Enterprise Architecture, IT Strategy, Business Transformation, Program Management, Business Analysis, Change Management, Integration, Business Process..., Organizational Design, Strategy, Business Intelligence, SAP, Audit Readiness, End User Training, SAP Implementation, ERP, Business Process
Education
Indiana University Bloomington 2011 — 2014
Master of Science (MS), Information Systems
Indiana University - Kelley School of Business 2009 — 2011
Certificate, Enterprise Resource Planning
James Madison University 2003 — 2007
Bachelor of Arts (BA), English
DORMA Americas February 2015 - Present
Boeing SC November 2013 - October 2014
Serco August 2012 - July 2013
SAIC March 2012 - August 2012
Kenan Advantage Group June 2008 - March 2011
US Army January 2002 - August 2004
Skills
Electronics Repair, Electrical Engineering, Digital Electronics, Electronics, Logistics, Operations Management, Logistics Management, Microsoft Office, Transportation, Truckload, Shipping, Inventory Management, Warehousing, Customer Service, Continuous Improvement, Mechanics, Maintainance, Preventive Maintenance, Maintenance & Repair, Testing, DoD, Government Contracting, Maintenance, Military, Military Experience, Security Clearance
Education
Keiser University-Ft Lauderdale 2014 — 2015
Associate of Science (A.S.), Information Technology
Northeastern Technical College 2009 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Stratford Career Institute 2007 — 2009
Certficate, Criminal Justice/Law Enforcement Administration
Idaho State University January 2014 - Present
SERCO September 2009 - November 2013
Naval Air Station March 2006 - October 2009
US Navy May 1999 - October 2009
United States Navy 1999 - 2009
U.S. Navy U.S.S December 2002 - March 2006
USS John C. Stennis September 2002 - September 2005
Fleet Area And Control Facility December 1999 - December 2002
Skills
Military, Navy, Aircraft, Flights, Radar, Air Traffic Control, Training, Aviation, Military Operations, Security Clearance, Military Experience, Military Aviation, Flight Safety, Command, DoD, Operational Planning, Safety Management..., Piloting, Aerospace
Education
Idaho State University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
Air Traffic Control AC "A" School 1999 — 1999
Bachelor of Business Administration (BBA), Computer/Information Technology Administration and Management
Menlo College 1997 — 1998
tamalpais 1992 — 1996
U.S. Department of Veterans Affairs May 2014 - Present
SRI,Inc October 2011 - May 2014
SERCO March 2008 - September 2011
US Army 1989 - 2008
Skills
Counseling, Conflict Resolution, Supervisory Skills, Mentoring, Administration, Leadership Development, Government, Interviews, Training, Policy, Military, Team Building, Staff Development, Coaching, Employee Relations, Leadership, Public Speaking, Organizational..., Human Resources, Psychotherapy, Employee Training, Community Outreach, Personnel Management, Career Development
Education
Indiana Wesleyan University 2012 — 2014
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Syntel April 2014 - Present
Infosys July 2007 - April 2014
Intelenet Global Services 2004 - 2007
GTL Limited June 2004 - August 2005
Dell 2003 - 2004
Serco April 2002 - November 2003
Hong Kong Tourism Board 1999 - 2002
Skills
Service Delivery, BPO, Outsourcing, Operations Management, Vendor Management, Team Management, Transition Management, Resource Management, Global Delivery, Pre-sales, Business Transformation, Six Sigma, Program Management, PMP, Offshoring, Change Management, Sla, Process Management, Master Data Management, ITIL, Project Delivery, JIRA, Service-now.com, SFDC, IT Infrastructure..., Project Portfolio...
Education
Indian Institute of Management, Ahmedabad 2010 — 2011
CPBM, Managment
KC
Bachelor of Science (B.Sc.), Statistics
Ratio Testing Service, Inc. February 2013 - Present
Pace Analytical Services, Inc. December 2008 - February 2013
Northern Analytical Laboratories, Inc. August 1999 - December 2008
Northern Engineering and Testing, Inc. September 1983 - August 1999
SERCO 1981 - 1983
Skills
Environmental Services, Remediation, Environmental Consulting, Hazardous Waste..., Environmental Awareness, Analytical Chemistry, Petroleum, Laboratory, Water, Environmental..., Environmental Compliance
Education
Iowa State University 1979 — 1980
University of Northern Iowa 1974 — 1978
Bachelor of Arts (B.A.), Chemistry
Serco November 2013 - Present
Bass Pro Shops September 2005 - July 2008
Menards February 1995 - September 2005
Skills
Inventory Management, Merchandising, Visual Merchandising, Management, Marketing, Customer Service, Retail, Sales, Time Management, Customer Satisfaction, Training, Recruiting, Team Leadership, Customer Retention, Team Management, Leadership, Team Building, Microsoft Office
Education
Iowa State University 1994 — 1995
Iowa State University
General Studies
ASM Research August 2014 - Present
Vidavo Information Systems, Inc. November 2013 - July 2014
Evergreen Information Technology Services August 2013 - October 2013
Serco June 2011 - July 2013
TCDI June 2010 - July 2011
CSC December 2003 - April 2010
INDUS September 2002 - December 2002
ATSC June 1999 - December 2002
DynCorp March 1998 - June 1999
QSS Group, Inc. December 1996 - March 1998
Skills
Windows System..., VMware, Virtualization, Computer Security, Integration, Government Contracting, Security+, Information Security, Active Directory, Security, ITIL, DNS, Enterprise Architecture, Disaster Recovery, Network Security, Servers, Data Center, Information Assurance, SharePoint, Microsoft Exchange, CISSP, System Administration, Windows Server, Information Technology, Network Administration, System Deployment, Networking, IT Management, IT Operations, Solaris, Cisco Technologies
Education
Global Knowledge 2014 — 2014
ITIL V3 Foundation Certificate
Howard University
MBA, Computer Info Science
Howard University
BBA, Finance and Banking
Infosec Institute
Certified Computer Forensics Examiner (CCFE)
Infosec Institute
Security+
Serco January 2011 - April 2014
Kelly Services - onsite - Google August 2009 - December 2010
HSBC January 2008 - July 2008
Skills
E-commerce, PL/SQL, Agile Methodologies, Software Development, Databases, Copyright Infringement, Scrum, Patent Infrigement..., SQL, Team Management, Requirements Analysis, Microsoft Office, Oracle SQL Developer, Oracle Database, Oracle Enterprise..., RMAN, PHP, SQL*Plus, Ethical Hacking, Database Design, Database Administration, Relational Databases, Oracle Database..., MySQL, Microsoft SQL Server, Linux, Oracle, Programming
Education
Canada College 2014 — 2015
Master's Degree, Database Administrator
Nalsar University of Law 2011 — 2012
Postgraduate Diploma in Cyber Laws, Intellectual Property Law
Jawaharlal Nehru Technological University 2004 — 2008
Bachelor of Technology (B.Tech.), Information Technology, A
KVBHS 1992 — 2002
Secondary school education, Secondary school education
Serco March 2014 - Present
MWH Global December 2012 - September 2013
Department of the Air Force July 2010 - December 2012
US Air Force November 2008 - July 2010
US Air Force May 2007 - October 2008
US Air Force January 2002 - May 2007
United States Air Force November 1989 - May 2007
Skills
Program Management, Database Administration, Data Mining, Data Analysis, Information Management, Information Systems, Microsoft Office, Information Systems..., SharePoint, Security Clearance, Troubleshooting, Visio, Business Analysis, Microsoft Excel, Access, Analysis, Leadership, Military, Air Force, DoD, Government, Resource Management, System Administration, Project Management, Training, Management, Databases
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Information Systems Management, Management Information Systems, General
DeVry University 2006 — 2010
Bachelors, Computer Information Systems, A
Serco September 2012 - Present
Serco - North America April 2012 - October 2012
Serco - North America June 2011 - March 2012
Serco - North America December 2008 - June 2011
Serco - North America January 2008 - December 2008
Serco - North America July 2006 - January 2008
Serco - North America September 2003 - July 2006
Georgia Military College January 2003 - August 2003
Serco - North America November 1999 - December 2002
Serco - North America February 1998 - November 1999
Skills
Career Counseling, Staff Development, Leadership Development, Training, Conflict Resolution, Coaching, Program Management, Resume Writing, Organizational..., Team Building, Military, Recruiting, Data Analysis, Job Coaching, Time Management, Hiring, Leadership, Training Delivery, Public Speaking, Employee Training, Talent Acquisition, Event Planning, Sourcing, Onboarding, Technical Recruiting, Personnel Management, Teaching, Employee Relations, Human Resources, Team Leadership, Supervisory Skills, Talent Management, Process Improvement, Management, Government, Customer Service, Negotiation, Workshop Facilitation, Applicant Tracking..., Performance Management, Interviews, Project Management, Policy, Career Development, Instructor-led Training, Operations Management, College Recruiting, System Administration, Security Clearance, Proposal Writing
Education
University of Oklahoma 1993 — 1995
M.Ed, Educational Psychology
Iowa State University 1988 — 1992
B.S., Psychology
Clinton High School, Clinton, Iowa 1984 — 1988
Serco August 2015 - Present
Serco September 2013 - August 2015
BANANAS, Inc. February 2010 - August 2012
BANANAS, Inc. April 1999 - August 2012
BANANAS, Inc. April 1999 - February 2010
Skills
Customer Service, Microsoft Excel, Management, Leadership, Microsoft Word, Training, PowerPoint, Team Leadership, Team Building, Strategic Planning, Program Management, Process Improvement, Human Resources
Education
Laney College
NES Associates, LLC September 2014 - Present
NikSoft Systems Corp. September 2013 - September 2014
IMTAS October 2012 - September 2013
U.S. Army July 2010 - August 2012
U.S. Army Communications June 2008 - January 2010
U.S. Army October 2006 - June 2008
Serco June 2005 - October 2006
US Army September 2003 - August 2004
US Army July 2002 - September 2003
US Army July 2000 - July 2002
Skills
Information Security, Information Assurance, Security, DoD, Network Security, Military, Army, Program Management, Computer Security, Command, Recruiting, Firewalls, Leadership, Team Leadership, Team Management, Education, SharePoint, Strategic Planning, Security Clearance, Physical Security, Military Experience, Military Operations, Microsoft Office, Microsoft Excel, Microsoft Exchange, Microsoft Word, Linux, Microsoft Servers, Windows Server, Network Administration, System Administration, Consulting, Policy, Defense, Training
Education
University of Maryland University College 2012 — 2015
Bachelors, Cyber Security
Howard University 2003 — 2005
Bachelor of Science (BS), Biology
Serco Project Control Specialist ISercoOctober 2014 - Present
Chickasaw Nation Industries June 2005 - November 2010
Skills
Microsoft Office, Government, Team Building, Public Relations, Customer Service, Proposal Writing, Budgets, Process Improvement, Program Management, Training, Public Speaking, Organizational..., Policy, Project Planning, Outlook, Employee Relations, Analysis, Human Resources, Management, Strategic Planning, Leadership, Project Management, Team Leadership, Recruiting, Leadership Development, Supervisory Skills, Operations Management, Vendor Management, Event Planning, Strategy, Contract Management, Performance Management, Contract Negotiation, Microsoft Excel, Fundraising, Microsoft Word, System Administration, Software Documentation, Risk Management, Employee Training, Negotiation, Staff Development, Research, Change Management, Coaching, Event Management, Community Outreach, Business Development, PowerPoint, Nonprofits
Education
Langston University
Serco September 2012 - Present
RadioShack June 2007 - September 2012
RadioShack June 2011 - October 2011
Erol's TV & PC (Now PWS Electronics) July 2000 - July 2005
Skills
Visual Merchandising, Merchandising, Cash Handling, Outstanding Customer..., Customer Service, Electronics Repair, Computer Repair, Inventory Management, Sales Management, Sales Operations, Consumer Electronics, Digital Electronics, Word, Excel, PowerPoint, Access, Team Leadership, Mentoring, Customer Satisfaction, Retail Sales, Employee Training, Loss Prevention, Training, Recruiting, Management, Sales, Research, Store Management
Education
President of the American Criminal Justice Association 2006 2006 — 2007
Associate*s of Science, Psychology
James Madison University 2005 — 2007
Bachelors of Science, Psychology
Northern Virginia Community College 2001 — 2005
Associate of Science (AS), Psychology
Serco June 2014 - December 2014
United States Army September 2004 - May 2012
Education
Hawaii Pacific University
Associate of Arts (AA), General Studies
United States Marine Corps November 2011 - Present
United States Marine Corps October 2009 - November 2011
Serco May 2007 - September 2009
Fort Lee, Virginia December 2005 - May 2007
Skills
DoD, Military, Program Management, Instructor-led Training, Training, Leadership Development, Leadership
Education
Hampton University 1999 — 2004
BA, Political Science
Serco November 2011 - July 2012
Skills
Java, C, C++, JavaScript, Java Enterprise Edition, CSS, Unix, XML, Oracle, SQL, Core Java, Eclipse, Shell Scripting, JSP
Education
University at Buffalo 2012 — 2014
Master's degree, Computer Science
Jawaharlal Nehru Technological University 2007 — 2011
Bachelor of Technology (B.Tech.), Computer Science
Serco August 2000 - May 2014
SEI Technology 2000 - 2005
Marshalls 1992 - 1996
Skills
Payroll, HRIS, Employee Benefits, ADP Payroll, Employee Engagement, Deferred Compensation, Benefits Administration, Employee Relations, Performance Management, Onboarding, Data Analysis, Human Resources, PeopleSoft, Talent Acquisition, Applicant Tracking..., Change Management, Recruiting, Costpoint, FMLA
Education
James Madison University 1981 — 1986
Bachelor of Science (B.S.), Elementary Education and Teaching
Lebanon High School
Turner Ashby High School
SERCO March 2014 - Present
Education
Indiana University-Purdue University at Fort Wayne 2002 — 2007
Bachelor's degree, Criminal Justice and Corrections
Serco October 2013 - Present
Skills
Operating Systems, Hardware Installation, Microsoft Office, MS Project, Fedora, Linux, Backtrack, MySQL, Windows Vista, Windows XP Pro, Computer Repair, Red Hat Linux, Windows Server, Troubleshooting, Windows 7, XP, Computer Hardware, Network Administration, Ubuntu, DHCP, Laptops, Active Directory, VMware, TCP/IP, Virtualization, Computer Security, Windows XP
Education
ITT Technical Institute-Norfolk 2010 — 2013
BS Internet System Security
Serco September 2013 - Present
Skills
Testing, Quality Assurance, Test Automation, SDLC, Quality Center, Test Planning, Regression Testing, System Testing, Management, Requirements Analysis, Software Quality..., Customer Service, Event Planning, Event Management, Grant Writing, Contract Negotiation, Technical Writing, Festivals, Main Street
Education
Indiana University Bloomington 1978 — 1982
Bachelor of Science (BS), Marketing
Serco
Skills
Leadership, Management, Customer Service, Service Delivery, Change Management, Training, Project Management, Team Management
Education
James Madison University 2000 — 2002
Bachelor's of Finance, Finance, General
Serco August 2000 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching
Education
James Madison University 1981 — 1986
Bachelor of Science (BS), Elementary Education and Teaching
Serco October 2013 - Present
Skills
Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Teamwork, Customer Service, Research, Healthcare, Outlook, Social Media, Time Management, Social Networking, Windows, Team Leadership, Team-oriented
Education
Kaplan University 2012 — 2015
Bachelor of Science (B.S.), Health Science
Texas A&M University 2009 — 2010
Bachelor of Science (B.S.), Biomedical Sciences, General
Serco August 2013 - Present
TDEC June 2012 - August 2013
J&M Management Services, Inc. August 2010 - June 2012
CVS Health November 2011 - February 2012
Truman Medical Centers August 2008 - August 2009
Walmart April 2007 - August 2009
St. John's Hospital November 1995 - April 2007
Skills
Medical Coding, Medical Records, Data Entry, Medical Terminology, Access, Customer Service, Microsoft Excel, Telephone Skills, Medical Billing, 10 Key, HIPAA, Outlook, Healthcare, Microsoft Office, Microsoft Word, PowerPoint, Software Documentation
Education
Metropolitan Community College-Business & Technology 2011 — 2013
Associate of Arts (A.A.)
Kansas City Kansas Community College
Serco December 2012 - Present
Travel and Transport February 2006 - November 2012
Education
Kaplan University-Lincoln Campus 2004 — 2006
Associate's degree, Tourism and Travel Services Management
Peak Solutions, Inc. April 2013 - Present
Serco 2002 - 2009
Skills
SOP development, Strategic Planning, Cloud Consulting, Consulting, Cloud Computing
Education
James Madison University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Wyle August 2009 - Present
Serco August 2007 - July 2009
MCR Federal, LLC September 1998 - July 2007
Skills
Requirements Analysis, Proposal Writing, Analysis, RFP, Data Analysis, Strategy, Testing, Procurement, Security Clearance, Project Planning, Program Management, Project Management
Education
U.S. Air Force Institute of Technology 1993 — 1994
Master's degree, Cost Analysis
Iowa State University 1983 — 1988
Bachelor of Science (BS), Economics
Serco
Skills
Access, Call Centers, Human Resources, Outlook, Office Administration, Customer Service, Data Entry, Administration, Software Documentation, Telephone Skills, Invoicing, System Administration, Outstanding..., Process Scheduler
Education
John Brown University
NorthWest Arkansas Community College
Neighborhood Centers Inc. January 2015 - Present
O'Reilly Auto Parts May 2013 - January 2015
KBR, Inc. March 2010 - August 2011
Serco August 2009 - March 2010
U.S. Army Reserve February 2005 - March 2010
US Army January 2001 - January 2005
Skills
Military Experience, Customer Service, Logistics, Shipping, Receiving, Income Tax, General Office Skills, Accounting, Financial Accounting, General Ledger, Teamwork, Team Player, Time Management, Military, Microsoft Excel, Microsoft Office, Leadership
Education
University of Houston-Downtown 2012 — 2014
Bachelor's Degree, Accounting
Houston Community College 2005 — 2008
Associates, Arts
LesConcierges 2012 - 2014
Serco October 2010 - February 2012
Skills
Business Travel, Leisure Travel, Concierge Services, Hosting
Education
Kaplan University-Lincoln Campus 2013 — 2015
Serco October 2013 - Present
US Navy February 1977 - February 1997
Skills
Traffic Management, Incident Management, Incident Response, Emergency Management
Education
Johnson C. Smith University - JCSU 1970 — 1975
Bachelor's Degree, Business Administration and Management, General