Zendesk Company
Industry: Software company
DescriptionZendesk Inc. is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. Revenue: 430.5 million USD (2017) Headquarters: San Francisco, California, United States Founded: 2007, Copenhagen, Denmark Subsidiaries: Base CRM, We Are Cloud SAS, Zopim Technologies Pte Ltd., Outbound Solutions, Inc. Founders: Mikkel Svane, Alexander Aghassipour, Morten Primdahl
Zendesk List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Zendesk. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Zendesk Employees
Zendesk July 2014 - July 2015
Zendesk September 2013 - August 2014
Apple June 2013 - September 2013
KCPR 91.3 FM November 2010 - June 2013
Apple June 2012 - September 2012
University Graphic Systems October 2011 - December 2011
Apple Retail December 2010 - May 2011
Apple February 2010 - February 2011
Skills
XHTML, CSS, Photoshop, InDesign, Illustrator, Dreamweaver, Fireworks, Flash, Bridge, Adobe Apogee, Adobe Acrobat, iMovie, iPhoto, Apple Aperture, Quicktime, Filemaker Pro, Microsoft Office, iWork, Outlook, Mac OS X, Firefox, Chrome, Cyberduck, Transit, Realplayer, Apple Mail, Heidelberg CREO, iPhone, Identity, Print Production, Print Management, Offset Printing, Prepress, OS X, Graphic Design, Pre-press, FileMaker, Photography, WordPress, Adobe Creative Suite, Layout, Social Media, Marketing
Education
California Polytechnic State University-San Luis Obispo 2009 — 2013
BS, Graphic Communication
Universidad de Granada 2012 — 2012
Spanish Language, Culture & Electives
Zendesk September 2014 - Present
Zendesk January 2013 - September 2014
JSS Security January 2012 - July 2012
Dynamic Therapy Solutions, LLC November 2007 - December 2009
Skills
Ruby on Rails, iOS development, Ruby, iOS, HTML, Web Design, HTML 5, CSS, iPhone Application..., jQuery, Web Applications, Web Development, JavaScript, User Experience, OS X, ember.js, Backbone.js, Parse, Ember Data, Web Services
Education
App Academy 2012 — 2012
Rails and iOS Development
Antelope Valley College 2007 — 2009
Associates, Social Sciences
Cabrillo College
CodePath iOS training 2015 — 2015
iOS Development in Swift
Zendesk April 2014 - Present
Zendesk April 2014 - Present
Informatica May 2012 - April 2014
Amigos for Christ November 2011 - November 2011
LaVERDAD Marketing & Media January 2011 - May 2011
Hispanic Chamber of Commerce August 2010 - May 2011
City Hall, Ita February 2004 - April 2009
Skills
Tri-lingual, Microsoft Office, Microsoft Excel, Customer Service, Foreign Languages, Multilingual, Salesforce.com, Management, Leadership, Sales, Time Management, Logistics, Business Development, Training, Spanish, Marketing
Education
FACC - Faculdade Concordia (Brazil) 2004 — 2008
International Business Administration, International Business
Spanish Booster 2012 — 2012
Spanish
Northern Kentucky University 2011 — 2011
English as a second language, English
Cincinnati State Technical and Community College 2009 — 2009
Business, Business Administration and Management, General
Zendesk January 2015 - Present
Zendesk December 2013 - Present
Premier - Experts in Search and Placement April 2010 - November 2013
CALIFORNIA COLLEGE May 2009 - March 2010
Enterprise Rent-A-Car June 2004 - May 2009
Skills
Account Management, Applicant Tracking..., Cold Calling, Salesforce.com, Sales, Coaching, Management, Start-ups, CRM, SaaS, Leadership, Strategic Partnerships, Recruiting, Lead Generation, Training, Interviews, New Business Development, Marketing, Selling, Digital Marketing, Online Advertising, Business Development, Sales Process, Email Marketing, Sales Management, Social Media Marketing, Customer Service, Customer Retention
Education
California State University-Chico 2000 — 2003
Bachelor of Arts, Organizational Communication
Zendesk February 2015 - Present
Zendesk January 2014 - January 2015
Oracle December 2012 - January 2014
Alumni Basketball Network January 2010 - November 2012
Divna Enterprises September 2007 - March 2009
Accenture July 2006 - July 2007
Skills
Finance, Networking, Account Management, Marketing Strategy, PowerPoint, Social Media Marketing, Microsoft Office, Customer Service, New Business Development, Sales, Direct Sales, Budgets, Management, Cloud Computing, Sales Operations, Enterprise Software, Contract Negotiation, Negotiation, CRM, SaaS, Solution Selling, Sales Process, Salesforce.com, Cold Calling, Lead Generation, Business Development
Education
Cleveland State University - Nance College of Business 2006 — 2011
Master of Business Administration (MBA), Finance, MBA
Cleveland State University 2004 — 2011
Bachelors; in summer; of Global Masters, Finance; 2007; Business Administration
Solon High School 1998 — 2002
Zendesk February 2015 - Present
Zendesk May 2014 - January 2015
Synoptek, LLC December 2013 - May 2014
FusionStorm July 2012 - December 2013
FusionStorm March 2011 - July 2012
FusionStorm September 2008 - November 2010
United States Marine Corps August 2000 - December 2004
Skills
Active Directory, System Administration, Cisco Call Manager, Cisco IOS, Blackberry Enterprise..., Linux, Windows Server 2003, Windows Server 2008, Windows 7, VMware ESX, TCP/IP, VPN, Microsoft Office, System Deployment, LogMeIn, Windows XP Professional, Windows 9x, Mac OS X, iPhone, Outlook, VMware Workstation, VoIP, WebEx, Postini, Wikis, Telephony, Group Policy, DNS administration, Documentation, Inventory Management, Remote Monitoring, Remote Support, Remote Access, Service Desk, Ticketing, OTRS, VMware Fusion, VMware Infrastructure, VMware Server, Symantec Endpoint..., Network Security, Norton Ghost, Android, MS-DOS, Lenovo, Blackberry, Ubuntu, NAS, VBScript, Autotask
Education
American River College 2009 — 2012
AS, CIS: Information Systems Security
American River College 2007 — 2010
AS, CIS: Computer Information Science Networking Management
Folsom Lake College 2005 — 2007
AA, General Education
Zendesk September 2014 - Present
Zendesk April 2014 - September 2014
Crosbie Companie Wine International August 2011 - July 2014
Zendesk April 2013 - April 2014
Bluxome Street Winery September 2011 - March 2012
Bounty Hunter Rare Wine & Provisions July 2009 - January 2011
Sherry-Lehmann Wines & Spirits, Inc October 2008 - February 2009
Grey Wolf Vineyards and Cellars January 2005 - January 2008
Olaes Design & Marketing June 2003 - August 2004
Skills
Winemaking, Wine Sales, Export Development, Wine, Export, Food & Beverage, Wine Tasting, Food, Social Media, Sales, Marketing, E-commerce, Strategic Partnerships, Online Marketing, Salesforce.com, CRM, Sales Management, Social Media Marketing, Management, Social Networking
Education
California Polytechnic State University-San Luis Obispo 2003 — 2008
Bachelor of Science (B.S.), International Management; Wine Business Marketing
Wines and Spirits Education Trust 2009 — 2009
Advanced Level Certificate
Ecole d'Ingenieurs de Changins 2008 — 2008
Wine and Society, Viticulture, Oenology
Zendesk May 2014 - Present
Zendesk 2011 - Present
Fitness 19 July 2011 - November 2011
Adrienne Arsht Center for the Performing Arts August 2009 - June 2011
Medical Staffing Network November 2005 - July 2008
The Answer Group (TAG) November 1999 - November 2005
Skills
Customer Service, Fitness, Management, Teamwork, Creative Writing, Strategic Planning, Employee Training, Personal Training, Leadership, Team Building, Social Media, Troubleshooting, Team Management, Training, Team Leadership, SaaS, Start-ups, Cross-functional Team..., Cloud Computing, Process Improvement, Customer Satisfaction, Technical Support, Salesforce.com, SQL, Microsoft SQL Server, Call Centers, Networking, Product Support, Customer Support, Help Desk Support, Telecommunications, Change Management, Access, Customer Experience, Software Documentation, Enterprise Software, Databases, Active Directory, Windows Server, Technical Training, Agile Methodologies, Zendesk, VoIP, Business Intelligence, CRM, Corrective Actions, Professional...
Education
Broward Community College 1997 — 1999
BS, English
Cooper City High School 1993 — 1997
Code for America January 2015 - Present
Academy of Art University February 2013 - January 2015
Zendesk October 2012 - December 2014
Gensler June 2011 - October 2012
Skills
Photoshop, Space-planning, Adobe Creative Suite, Illustrator, InDesign, User Experience, User Interface, User Interaction, Illustration, User Experience Design, Typography, Graphic Design, After Effects, Art Direction, Interaction Design, Web Design, User Interface Design, Teaching, Curriculum Design, Curriculum Development, Dreamweaver, User-centered Design, Motion Graphics, Flash, Space planning, Visual Design, Information Architecture, Experience Design, Concept Design, Storyboarding, Adobe Fireworks
Education
Academy of Art University 2006 — 2011
Bachelor of Fine Arts (BFA), Computer Arts New Media
Zendesk July 2015 - Present
Desk.com, a Salesforce company July 2014 - Present
Intuit December 2012 - July 2014
FindLaw, a Thomson Reuters business April 2012 - January 2013
FindLaw, a Thomson Reuters business February 2011 - April 2012
AT&T Advertising Solution October 2008 - January 2011
Morgan Advanced Ceramics September 2005 - August 2008
Kyocera Industrial Ceramics May 2004 - September 2005
Richardson Electronics July 2001 - April 2004
Delano Technology November 1999 - May 2001
Skills
SEM, SEO, PPC, Online Advertising, Search, Customer Relations, Keyword Research, Integrated Marketing, Social Media Marketing, Competitive Analysis, Web Analytics, Google Analytics, Trade Shows, Website Development, Web Marketing, CRM, Product Management, Strategy, E-commerce, Market Research, Landing Page..., Local Search, Marketing, Google Adwords, Lead Generation, Display Advertising, SMO, Advertising, Online Marketing, Analytics, Digital Marketing, Content Strategy, Omniture, Digital Strategy, Conversion Optimization, Strategic Partnerships
Education
Carnegie Mellon University 1988 — 1993
BS, Materials Science Engineering
University of San Francisco
Masters Certificate, Internet Marketing
Virool May 2014 - Present
UbbeDall ApS July 2012 - Present
Zendesk April 2014 - May 2014
Opbeat August 2013 - August 2013
Telanco June 2010 - October 2010
Skills
Web Design, User Interface Design, Graphic Design, Interaction Design, Photoshop, User Experience, CSS3, Web Development, Website Development, User-centered Design, HTML 5, User Experience Design, HTML5, User Interface, HTML, Mobile Web Design, WordPress, Information Architecture, Front-end, CMS, ActionScript, Service Design, CSS, Responsive webdesign, Art Direction, Usability, Illustrator, Concept Development, Wireframes
Education
IT-Universitetet i København / IT University of Copenhagen 2012 — 2014
Master's degree, Digital Design and Communication
IT-Universitetet i København / IT University of Copenhagen 2009 — 2012
Bachelor of Science (B.Sc.), Digital Media and Design
Humanity.com, Inc. January 2015 - September 2015
Zendesk February 2014 - December 2014
MINDBODY, Inc. December 2012 - December 2013
MINDBODY, Inc. July 2011 - December 2012
MINDBODY, Inc. December 2009 - July 2011
MINDBODY, Inc. July 2009 - December 2009
MINDBODY, Inc. March 2009 - July 2009
Core Media Group June 2006 - September 2006
Skills
Salesforce.com, Cold Calling, Account Management, SaaS, Promotions, Social Media, Sales Management, Microsoft Office, Excel, Team Building, Public Speaking, High-Impact..., Leadership Development, Sales Analysis, Sales, Direct Sales, Sales Operations, Cupcakes, Microsoft Excel, Strategy, Business Development, Solution Selling, Sales Process, Software Industry, Lead Generation, Trade Shows, Team Leadership, Training, Recruiting, Sales Presentations, CRM, Advertising
Education
California Polytechnic State University-San Luis Obispo 2005 — 2009
BS, Double Major International Business Strategy/Marketing. Minor in French
Sorbonne University 2007 — 2008
French
Calabasas High School 2001 — 2005
Zendesk April 2015 - Present
Zendesk July 2014 - April 2015
Zendesk July 2013 - July 2014
Peterson Cat August 2012 - July 2013
YMCA of the Central Bay Area (formerly known as the Berkeley-Albany YMCA) August 2009 - February 2013
Peterson Cat June 2010 - August 2012
KRCB Television 2008 - 2010
DSLC January 2009 - May 2009
Skills
Proficient in Microsoft..., Typing speed of 55 wpm, Build rapport with..., Public Relations, Online Marketing, Marketing Communications, Marketing Management, Social Media Marketing, Direct Marketing, Event Planning, Event Management, Event Marketing, Special Events, Corporate Events, Promotions, Online Advertising, Typing, Social Media, Sales, Project Management, Strategic Planning, Customer Service, Microsoft Office, Budgets, Advertising, Employee Training, Training Delivery, Integrated Marketing, Nonprofits, Newsletters, Time Management, CRM, Fundraising, Social Networking, Community Outreach, Management, Customer Satisfaction, Project Planning, Leadership, Marketing Strategy, Proposal Writing, Business Planning, Public Speaking, Marketing, Training, Program Management, Analysis, Market Planning
Education
California State University-East Bay
B.A., Communications with an option in Public Relations
Santa Rosa Junior College
A.A., General Education
Zendesk October 2013 - Present
OpenERP March 2012 - October 2013
California State University, East Bay June 2011 - January 2012
Cesse Comércio e Representações January 2009 - December 2010
Garanhuns Palace Hotel 2002 - 2005
GERDAU 2001 - 2003
Albino Silva S/A 2000 - 2001
SUAPE 1999 - January 2000
Pernambuco State University (UPE) 1997 - 1999
Skills
Goal-oriented, Dynamic, Enthusiastic..., MS Project, Customer Service, Marketing Materials, Social Media, CRM, Open Source, ERP Software, Start-ups, Sales Channel..., Microsoft Office, Microsoft Word, Marketing, ERP, Microsoft Excel, Project Management, Goal Oriented, SaaS, WebEx, Customer Satisfaction, International Sales, Leadership, Cloud Computing, Salesforce.com
Education
California State University-East Bay 2009 — 2011
Masters in Construction Management, Civil Engineering
PG&E, San Francisco, CA 2011 — 2011
Continuing education activities - Solar Energy Industry
PG&E - San Francisco 2012 — 2012
Continuing education activities, Solar Energy Industry
USGBC, Northern California Chapter 2012 — 2012
Continuing education activities, LEED
Stanford University 2009 — 2009
Continuing Studies, English, Communication
Foothill College, Los Altos Hills, CA 2006 — 2008
Community College, English and Communication
GEQUACIL - Pernambuco State University (UPE) 2004 — 2005
Specialization, Construction Industry
Pernambuco State University (UPE) 1997 — 2002
Bachelor, Civil Engineering
Xero June 2015 - Present
Zendesk July 2013 - June 2015
Deloitte Consulting July 2008 - July 2013
HTS Connect September 2006 - December 2009
Intuit June 2007 - September 2007
MINDBODY, Inc. January 2006 - October 2006
Amgen June 2006 - September 2006
Skills
Business Development, Strategic Partnerships, SaaS, Strategy, Cloud Computing, Product Development, Mobile Technology, Telecommunications, Market Development, Business Strategy, Business Analysis, Go-to-market Strategy, Start-ups, Digital Media, Agile Methodologies, International Expansion
Education
California Polytechnic State University-San Luis Obispo
Business Administration, Economics
Buena High School
Zendesk November 2014 - Present
Impact Studio Pro March 2013 - August 2014
Bellevue College October 2012 - March 2013
Skills
After Effects, Motion Graphics, Editing, Producing, Premiere, Post Production, Final Cut Pro, Animation, Photoshop, Character Animation, Cinematography, Illustrator, Graphic Design, Graphics, Mac, Character Rigging, InDesign, Videography, Digital Compositing
Education
Bellevue Collage 2011 — 2013
Associate of Arts (AA), Digital Arts, 4.0
Postmates August 2015 - Present
Zendesk October 2014 - August 2015
CaptainU October 2013 - October 2014
Yelp March 2011 - July 2013
Skills
Sales, Salesforce.com, Account Management, Lead Generation, Marketing, Customer Service, Cold Calling, Leadership, Social Networking, Management, Social Media, Social Media Marketing, CRM, Sales Process
Education
California State University-Chico 2006 — 2010
Bachelor's Degree, Marketing
Università degli Studi di Torino / University of Turin 2008 — 2009
International Marketing and Italian Culture
HelloSign January 2014 - Present
Greymint Design January 2011 - October 2014
Zendesk July 2012 - December 2013
IDEO February 2012 - June 2012
Philippe Becker Design June 2011 - September 2011
Yes To Inc August 2010 - April 2011
TCHO Ventures May 2009 - February 2010
Skills
Adobe Creative Suite, Microsoft Office, Brand Development, packaging design, Web Design, Typography, Corporate Identity, Graphic Design, Logo Design, Photoshop, InDesign, Packaging, Photography, Illustration, Art Direction, Graphics, Interaction Design, Copywriting, User Interface Design, Art, User Experience
Education
Academy of Art University 2006 — 2010
BFA, Graphic Design
Zendesk July 2015 - Present
EndGames Improv April 2014 - Present
Zendesk July 2013 - Present
Bank of Marin October 2012 - July 2013
Bank of Marin August 2011 - October 2012
Law Offices San Rafael June 2011 - June 2011
Skills
Zuora, Zendesk, Analytics, Public Speaking, Credit, Marketing, Banking, Research, Social Media, Management, Project Management
Education
California Polytechnic State University-San Luis Obispo 2007 — 2011
Bachelor of Arts, Political Science Pre-law Minor in Theatre
Novato High School
Zendesk May 2015 - Present
Zendesk May 2014 - Present
Disney Interactive May 2011 - May 2014
RTL Workouts & Training January 2009 - May 2011
Menlo Park School District: One on One Basketball Training Program January 2009 - April 2011
Boys and Girls Club August 2007 - December 2008
California State University, Chico May 2006 - August 2007
Skills
Community Moderator, Customer Support, QA Testing, Social Media Marketing, Training, Marketing, Time Management, Quality Assurance, PHP, Program Management, Facebook, Project Management, Leadership, Leadership Development, Team Building, Cross-functional Team..., Management, Social Media, Mobile Devices, Product Management, Communication, Customer Service
Education
California State University-Chico 2002 — 2007
Bachelor of Applied Science (B.A.Sc.), Recreation Administration with an option in Resort and Lodging Management
Mokriya March 2014 - Present
Zendesk 2011 - 2013
Workday 2010 - 2011
Cisco Systems 2010 - 2010
DealerSocket 2009 - 2009
BYU Rotaract Club 2007 - 2009
Brigham Young University 2008 - 2008
KBYU 2003 - 2006
Skills
Salesforce.com, SaaS, Enterprise Software, Lead Generation, Sales, Cloud Computing, Account Management, CRM, Dynamism, Committed to..., Training, Sales Operations, Sales Management, Management, Direct Sales, Sales Process, Cross-functional Team..., Strategy, Professional Services, Marketing Strategy, New Business Development, Start-ups, Business Development, Strategic Partnerships, Solution Selling, Product Marketing, Demand Generation, Selling, Cold Calling
Education
Brigham Young University 2005 — 2009
B.S, Communications, Business Management
Zendesk July 2015 - Present
Biodesign Institute August 2013 - July 2014
Skills
Linux, Python, Java, C++, SQL, Android Development, Image Processing, Django, Matlab, OpenStack, Ruby on Rails
Education
Arizona State University 2013 — 2015
Master of Science (MS), Computer Science
Beihang University 2010 — 2013
Master's degree, Electrical and Electronics Engineering
Beihang University 2006 — 2010
Bachelor of Science(CS), Computer Science
Zendesk August 2015 - Present
Sensor Tower May 2015 - August 2015
Sensor Tower December 2014 - August 2015
DoubleDutch October 2013 - December 2014
DoubleDutch April 2012 - October 2013
Sony Computer Entertainment America November 2009 - April 2012
Low Income Investment Fund May 2009 - November 2009
KANA Software, Inc. June 2008 - May 2009
California Theatre Center May 2007 - May 2008
Skills
Event Planning, ASO, Social Media, Editing, Social Networking, Management, Mobile Technology, Community Outreach, Blogging, Content Strategy, Mobile Applications, Creative Writing, Microsoft Office, Microsoft Word, Writing, Administrative..., Microsoft Excel, Acting, System Administration, Office Management, Office Administration, Adobe Creative Suite, Proofreading, Publishing, Administration, Research, Administrative Support, Scheduling, HTML, analyt, Twitter, Facebook, Social Media Marketing, Marketing, Strategy
Education
University of San Francisco 2009 — 2011
MFA, Writing
Centre College 2003 — 2007
Bachelor of Arts, English and Theatre
Zendesk October 2014 - Present
Zendesk April 2014 - October 2014
Zendesk July 2013 - May 2014
Fort Dearborn Company January 2012 - July 2013
California State University, Chico August 2010 - December 2011
Build.com May 2011 - August 2011
California State University, Chico August 2009 - January 2010
Skills
Photoshop, Graphic Design, Illustrator, Facebook, Social Media, Adobe Creative Suite, Social Media Marketing, Social Networking, Advertising, Microsoft Office, InDesign, Dreamweaver
Education
California State University-Chico 2007 — 2011
BA, Graphic Design, Marketing
Euskal Herriko Unibertsitatea 2010 — 2010
Minor, Marketing
Zendesk July 2014 - Present
Zendesk June 2013 - July 2014
UC Berkeley January 2013 - May 2013
Zendesk May 2012 - May 2013
Zendesk May 2011 - November 2011
Spark Alley June 2009 - May 2011
Quiddities Dev, Inc June 2008 - May 2009
Skills
Google Analytics, SQL, CSS, HTML, jQuery, Microsoft Excel, MySQL, Apache, Web Applications, Web Design, Business Process Mapping, GoodData, Statistics, R, Python, Quantitative Research, Written & Oral..., Statistical Data..., Data Science, pandas, seaborn, Hive, Hadoop
Education
UC Berkeley 2011 — 2013
Bachelor of Arts (B.A.), Political Science - Research Methods, GPA: 3.86
City College of San Francisco 2009 — 2011
Hartwick College 2006 — 2007
Bachelor of Arts (B.A.), Political Science
Zendesk April 2015 - Present
Zendesk April 2014 - Present
Boston University Medical Center April 2013 - December 2013
Massachusetts Department of Public Health June 2013 - September 2013
Educate! September 2011 - March 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Photoshop, Social Media, Teamwork, Public Speaking, Data Analysis, Public Health, Data Entry, Grants, Nonprofits, Fundraising
Education
Boston University 2012 — 2014
Master of Public Health (MPH), International Health
University of Colorado at Boulder 2007 — 2011
Bachelor of Arts (BA), Integrative Physiology
Boulder High School
Zendesk August 2015 - Present
Zendesk September 2014 - August 2015
Zendesk September 2012 - September 2014
Deloitte Consulting January 2011 - September 2012
Abbott Laboratories June 2010 - September 2010
General LED July 2008 - January 2010
Skills
Product Analytics, Statistics, Weka, R, Hive, Data Warehousing, MySQL, SaaS, Financial Planning, Operational Planning, CAD/CAM, DFX, Data Mining, Engineering Economics, SQL, Predictive Analytics, Business Intelligence, Strategic Financial..., Big Data, Cloud Computing, Enterprise Software
Education
California Polytechnic State University-San Luis Obispo 2004 — 2010
Masters, Systems Engineering
California Polytechnic State University-San Luis Obispo 2004 — 2010
Bachelors, Industrial Engineering
Zendesk May 2015 - Present
Zendesk May 2014 - May 2015
Deloitte August 2013 - March 2014
Kforce January 2013 - June 2013
SPUR August 2012 - January 2013
SPUR April 2012 - July 2012
Skills
Community Outreach, Microsoft Office, Social Networking, Research, Technical Recruiting, Data Analysis, Project Management, Talent Pipelining, Cold Calling, Scheduling Management, Applicant Tracking..., Taleo, Human Resources, Recruiting, Event Planning, Nonprofits, Onboarding, Management, Interviews, Sustainability, Social Media, Leadership
Education
California Polytechnic State University-San Luis Obispo
Bachelor of Science, City and Regional Planning
Deal Labs March 2013 - Present
Zendesk September 2011 - January 2013
Marketo August 2010 - September 2011
Marketo March 2009 - August 2010
CITTIO, Inc. March 2006 - August 2007
Community Clinic Health Network March 2004 - March 2006
Community Clinic Health Network January 2003 - March 2004
Computer Sciences Corporation February 2002 - January 2003
Commonwealth Financial December 1999 - September 2001
Fleet Small Business Services September 1996 - December 1999
Skills
Professional Services..., Building Business..., Global Channel..., Contract Negotiation, Team Leadership, Resource Management, Resource Development, Capacity Utilization, Revenue Recognition, Training Delivery, Curriculum Design, Curriculum Development, Strategic Partnerships, Certification..., Best Practices, Implementation..., Solution Implementation, Solution Architecture, Project Management, Integration Architecture, Business Process..., Business Alignment, Competitive Analysis, Sales Enablement, Sales Operations, Strategic Planning, Customer Service, Professional Services, Salesforce.com..., Business Strategy, Program Development, Customer Experience, Customer Engagement, Customer Success, Process Alignment, Educational Program..., Building Services, Technical Documentation, Engagement Management, Cloud Computing, IT Management, E-commerce, Marketing Automation, Performance Tuning, Lead Generation, Marketo, Enterprise Software, CRM
Education
Bentley University 1996 — 1998
Path December 2012 - Present
Zendesk June 2010 - August 2012
Apigee January 2010 - June 2010
Swivel January 2009 - 2009
Tagged 2006 - 2007
Guru January 2001 - January 2005
WhyNot Creations January 2000 - January 2001
Skills
Linux, DevOps, Virtualization, Unix, Solaris, Security, High Availability, Amazon Web Services..., Scalability, Ruby on Rails, PHP, DNS, Integration, Git, Ruby, Servers, Agile Methodologies, Puppet, Open Source
Education
City College of San Francisco 2009 — 2010
Sociology
My-Le's Beauty College 1999 — 2000
Nails
Stripe May 2015 - Present
Trifacta April 2013 - May 2015
Zendesk June 2011 - April 2013
Aalto University September 2009 - December 2011
Capbyte Oy October 2008 - June 2011
Self Employed November 2005 - October 2008
Finnish Defence Forces July 2006 - September 2006
Finnish Defence Forces January 2006 - June 2006
Skills
JavaScript, PHP, Programming, node.js, Backbone.js, Linux, Apache, Ubuntu, Subversion, Node.js, Java, AJAX, MySQL, REST, Ruby on Rails, PostgreSQL, C#, Git
Education
Aalto-yliopisto 2010 — 2011
Doctoral student, Business Technology / Information Systems Science
Helsingin kauppakorkeakoulu 2009 — 2010
Doctoral student, Business Technology / Information Systems Science
Helsingin yliopisto
Master's degree, Cognitive Science (minor in Computer Science)
Li Po Chun United World College
Zendesk November 2013 - November 2014
Heath Ceramics March 2013 - November 2013
Bay Area Video Coalition September 2012 - February 2013
American Academy of Ophthalmology 2007 - 2010
Maitri AIDS Hospice/Respite Facility 2003 - 2006
HAF Enterprises 2001 - 2003
Frameline 1998 - 1999
Outfest 1996 - 1997
KPFK 90.7 FM 1994 - 1995
Skills
Editing, Event Planning, Copywriting, Non-profits, Proofreading, Public Speaking, Research, Customer Service, Blogging, Public Relations, Project Management, Strategic Planning, Program Management, Copy Editing, Event Management, Microsoft Office, Video, Nonprofits, Photoshop, Advertising, Marketing Strategy
Education
Women's Initiative for Self Employment 2011 — 2011
Entrepreneurial and Small Business Operations
Queer Women of Color Media Arts Project - QWOCMAP 2006 — 2006
Cinematography and Film/Video Production
California State University-Northridge
Radio, Television, Film
Desk.com March 2014 - Present
Self Employed Software Consultant April 2013 - March 2014
Brightcove June 2010 - March 2013
Zendesk November 2009 - June 2010
Pivotal Labs June 2008 - September 2009
Self Employed Software Consultant February 2006 - June 2008
EnerNOC May 2005 - February 2006
EnerNOC September 2004 - May 2005
RSA Security, Inc. March 2003 - September 2004
Experience, Inc. January 2001 - January 2003
Skills
Ruby on Rails, Ruby, Agile Methodologies, Amazon Web Services..., Amazon EC2, Git, REST, MongoDB, MySQL, Redis, JavaScript, SQL, HTML, Linux, RSpec, OS X, Software Development, Cloud Computing, Agile, Mac OS X, Amazon Web Services, Extreme Programming, Pair Programming, ActiveRecord, Nginx, Memcached, TextMate, Rake, Resque, Unix, Ubuntu, iOS, EC2, RabbitMQ, ElasticSearch, Docker, Github
Education
Wentworth Institute of Technology 1995 — 1997
BS, Computer Science
Boston University 2013 — 2014
Certificate, Wine Studies Program, Pass
Zendesk December 2013 - Present
Zendesk January 2012 - November 2013
Kabam May 2011 - December 2011
Budget Rent a Car September 2009 - June 2010
District Attorney's Office June 2006 - January 2009
California Department Of Parks And Recreation May 2006 - April 2008
Administration and Finance Network Technology Serivices December 2005 - June 2007
Skills
Customer Service, Salesforce.com, Technical Support, Zendesk, Customer Support, SaaS, Social Media, Management, Troubleshooting, Improvisation, Microsoft Office, Training, Improvisational Comedy, Customer Satisfaction
Education
California Polytechnic State University-San Luis Obispo 2005 — 2009
B.A, Political Science
Coast Union High School
Coast Union High School
GoodGuide, Inc. January 2013 - Present
Manilla.com September 2010 - January 2013
Zendesk June 2010 - August 2010
Slideshare March 2008 - May 2009
i-flex solutions October 2006 - December 2007
Skills
Ruby, Ruby on Rails, JavaScript, jQuery, MySQL, Agile Methodologies, Java, AJAX, Software Engineering, SQL, XML, CSS, Scalability, Linux, PHP, HTML, Software Development, REST
Education
San Jose State University 2009 — 2011
M.S, Software Engineering
Anna University 2002 — 2006
Brattle Street Coaching January 2007 - Present
Zendesk July 2012 - July 2013
Leelila Strogov, Reporter KTTV Fox 11 News Los Angeles December 2006 - May 2010
eBrains August 2005 - December 2006
Spiral Solutions December 2002 - August 2005
Hagopian Hotels May 2001 - July 2002
JuniorNet April 1999 - November 2000
Skills
Email Marketing, SEM, SEO, PPC, Online Advertising
Education
Boston University
MS, Marketing
Boston University
BA, English
Zendesk June 2014 - Present
Roofmax January 2011 - January 2014
Brigham Young University Hawaii March 2010 - December 2010
Zumiez June 2009 - October 2009
Nonprofit Volunteer Group December 2006 - December 2008
Skills
Construction, Construction Management, Sales Management, Customer Service, Strategic Planning, Contractors, Marketing Strategy, Contract Negotiation, Microsoft Office, Microsoft Excel, Business Development, Process Scheduler, Social Media, Management
Education
Brigham Young University - Hawaii 2010 — 2011
Associate of Arts and Sciences (AAS)
Zendesk June 2015 - Present
Freelance November 2011 - May 2015
Guidebook Inc. 2014 - 2015
IFTTT April 2012 - March 2013
Blogic June 2011 - October 2011
Synapse Studios August 2009 - October 2010
Big Cat Dev 2009 - May 2010
Ustrive2, Inc. May 2007 - December 2008
Fidelity National Information Services June 2006 - January 2008
Skills
JavaScript, React.js, CSS, Web Development, SASS, Programming, User Experience, C#, Front-end, CoffeeScript, Python, Git, Web Standards, PHP, User Interface Design, Photography, SQL, Agile Methodologies, Responsive Web Design, Web Design, Photoshop, UI Design, Usability Testing, Compass, Backbone.js, AngularJS, Information Design, Quartz Composer, Mobile Web Design
Education
Arizona State University 2006 — 2010
Bachelor of Science, Computer Science
G'RIS 46 January 2014 - Present
Academy of Art University January 2011 - December 2013
Zendesk 2013 - 2013
Y&R June 2010 - December 2010
JWT March 2008 - May 2010
VR Design Agency September 2005 - May 2006
Skills
Branding, Corporate Identity, Graphic Design, Art Direction, User Interface Design, Typography, Advertising, Motion Graphics, Illustration, Web Design, User Experience, Communication Design, Visual Design, Storytelling, Storyboarding, Illustrator, Photoshop, After Effects, Cinema 4D, InDesign, Keynote, Flash, HTML, CSS, ActionScript, Tennis
Education
Academy of Art University 2011 — 2013
MFA, Web Design & New Media
Milwaukee Institute of Art and Design 2003 — 2007
BFA, Communication Design, 3.48
Chulalongkorn University Demonstration school 1991 — 2003
Zendesk January 2015 - Present
Wells Fargo 2012 - Present
3Qi Labs June 2011 - March 2013
Resonate Social Media January 2011 - August 2011
Family Products LLC August 2009 - September 2010
PartyPop.com May 2009 - August 2009
Vimby.com July 2008 - January 2009
IHEARTCOMIX.Com January 2008 - July 2008
BetaRecords.Com January 2008 - May 2008
Education
California State University-Northridge 2005 — 2008
Liberal Studies, English, Communications, Management, Political Science
Moorpark College 2003 — 2005
AA, General Studies, Bio, Speech
Moorpark High School 1999 — 2003
High School Diploma
Zendesk April 2012 - Present
Pivotal Labs October 2011 - April 2012
Rathershort.com January 2009 - January 2012
DaWanda April 2009 - September 2011
20sec.net October 2006 - April 2008
Skills
Ruby on Rails, JavaScript, jQuery, MySQL, CSS, HTML, SQL, RSpec, Varnish, Regular Expressions, REST, AJAX
Education
Beuth University of Applied Sciences Berlin (formerly Technische Fachhochschule Berlin) 2006 — 2009
BoS, Media Informatics
Beuth University of Applied Sciences Berlin (formerly Technische Fachhochschule Berlin)
Bachelor of Science (B.S.), Informatics
Zendesk November 2013 - Present
Turner Broadcasting January 2012 - October 2013
DFKI - ALLEGRO October 2010 - April 2011
Software Engineering Chair - Saarland University October 2010 - March 2011
IKS - DFKI July 2010 - March 2011
Scientific Blogging April 2009 - April 2010
IBM May 2007 - August 2008
CSU, Chico August 2006 - May 2007
Compulink March 2005 - July 2006
Skills
Enterprise Search, Semantic Technologies, Java, MySQL, OOP, Servlets, jQuery, Web Development, JDBC, Solr, REST, Software Quality..., CMS, Database Administration, PHP, Software Engineering, C, Linux, Apache, SQL, Software Development, Perl, Databases
Education
Universität des Saarlandes 2010 — 2011
California State University-Chico 2006 — 2008
Masters
University of Mumbai 2002 — 2006
Bachelor's of Engineering
University of Pune 2002 — 2006
Bachelors
Fatima High School
Zendesk February 2015 - Present
Zendesk September 2013 - February 2015
Zendesk February 2013 - September 2013
UW-Madison, Division of Information Technology (DoIT) March 2011 - February 2013
UW-Madison, Division of Information Technology (DoIT) January 2007 - March 2011
Skills
Data Analysis, Intercultural..., International Relations, Microsoft Office, Political Science, Social Media, Policy Analysis, Higher Education, Project Management, Customer Service, Analysis, Event Planning, HTML, Training, Troubleshooting, PowerPoint, Computer Hardware, CRM, Technical Support, SaaS, Management, Leadership, Community Engagement
Education
University of Wisconsin-Madison 2006 — 2010
Bachelor of Arts (BA), International and Scandinavian Studies
Københavns Universitet / University of Copenhagen 2009 — 2009
Danish Language and Literature
Aarhus Universitet / University of Aarhus 2008 — 2008
Archeology
Zendesk October 2013 - Present
Carve Magazine February 2014 - Present
Yahoo!, Inc. June 2006 - July 2012
newScale, Inc., GetActive, Grouper Networks and Commerce One, Inc. 2005 - 2007
Thomson Learning July 2003 - June 2005
Zoetrope: All-Story March 2003 - June 2003
Commerce One, Inc. November 2000 - February 2003
Silicon Valley Community Newspaper Group 1999 - 2003
KLA-Tencor August 1999 - November 2000
Skills
Instructional Design, Curriculum Development, Technical Writing, Tutorials, Graphic Design, Creative Writing, Project Management, Technical Documentation, Content Management, HTML, Quadralay WebWorks..., Adobe Creative Suite, Microsoft Office, FrameMaker, Copy Editing, Editing, Publishing, Social Media, Blogging, Blogger, E-Learning, Outstanding time..., Time Management, Publications, Training, Technical Training, Editorial, Journalism, Storytelling, Content Development, Books, Feature Articles, Content Strategy, Magazines, Online Help, Web Content, Web Content Management, Copywriting, Online Publishing, SnagIt, Proofreading
Education
California College of the Arts 2005 — 2007
Master of Fine Arts (MFA), Creative Writing
Santa Clara University 1996 — 2000
Bachelor of Arts (B.A.), English Literature
Zendesk October 2014 - Present
DataSift July 2013 - September 2014
ExactTarget October 2010 - June 2013
misc 2009 - 2013
Off Madison Ave March 2010 - October 2010
Sitewire August 2006 - March 2010
Sitewire August 2006 - September 2008
eSilicon May 2000 - August 2006
Skills
Social Media Marketing, Digital Marketing, Social Media, Facebook, Integrated Marketing, Digital Media, Social Media Measurement, Interactive Marketing, Online Advertising, Brand Management, Marketing Strategy, Product Marketing, Press Releases, Digital Strategy, SEM, SEO, Blogging, Web Content, Content Strategy, Social Networking, Web Analytics, Twitter, Social Media Management, Social Media Services, Social Media Strategist, Community Management, Affiliate Marketing, Editing, Endorsements, PPC, Google Analytics, Google Adwords, Lead Generation, Fri•END, Happy Hour, Content Management, Marketing
Education
Arizona State University, W. P. Carey School of Business 2004 — 2008
BS Business, Marketing English, Literature (Minor)
Zendesk October 2007 - Present
Copehagen City (Københavns Kommune) December 2006 - September 2007
Danish Central Tax Administrations (SKAT) February 2006 - July 2006
Tific AB August 2005 - December 2005
MATERNA January 2003 - April 2005
CAPUT August 1996 - October 2002
Svane Inc. December 1993 - August 1996
Skills
SaaS, Cloud Computing, Product Management, Start-ups, Enterprise Software, Software Development, IT Service Management, Business Development, Entrepreneurship, Mobile Applications
Education
Århus Købmandsskole 1991 — 1993
A.P., Marketing Management
Université Paris Sorbonne (Paris IV) 1989 — 1990
Cours de Civilisation Française de la Sorbonne
Zendesk June 2012 - Present
Cloud Artillery May 2012 - Present
Clear Task September 2010 - May 2012
Salesforce.com June 2008 - September 2010
Jaman June 2006 - March 2008
Skills
Salesforce.com, Cloud Computing, Force.com, SaaS, PaaS, Enterprise Software, CRM, Business Intelligence, HTML, Integration, Agile Methodologies, JavaScript, CSS, Web Services, Analytics, Professional Services, Software Project..., XML, Application Development, RESTful WebServices, Boomi
Education
California Polytechnic State University-San Luis Obispo 2003 — 2008
BS, Computer Science
Zendesk September 2014 - Present
Autodesk December 2012 - August 2014
Windriver September 2006 - December 2012
Wind River Inc September 2006 - December 2012
Wind River 2006 - December 2012
Wind River June 2001 - September 2006
Cadence Design Systems, Inc June 2001 - September 2006
Cisco Systems January 2001 - June 2001
Cisco Systems, Inc January 2001 - June 2001
Tomskiy Instrument Inc September 1990 - November 1994
Skills
Microsoft Excel, Forecasting, Management, Budgets, Human Resources, Sales Operations, Analysis, Salesforce.com, Finance, SAP, SaaS, Sales Compensation, Account Reconciliation, Accounting, Sales, Payroll, Incentive Programs, Deferred Compensation, Enterprise Software, Employee Benefits, Leadership, Strategic Partnerships, Training, Financial Modeling, HRIS, BlackLine, Cross-functional Team..., Business Intelligence, Executive Pay, Recruiting, Performance Management, Business Analysis, Sarbanes-Oxley Act, Strategy, Mergers & Acquisitions, Process Improvement, Financial Analysis, PeopleSoft, CRM, Data Analysis, Internal Audit, Sales Management, Professional Services, Software Documentation, Business Planning, Competitive Analysis, Excel, Xactly, Xactly Incent
Education
San Jose State University 1998 — 2000
BS, Finance, Finance
Novosibirsk Institute of Economics and Management 1985 — 1990
BS, Economics
Novosibirsk State Academy State Academy of Economics and Management
Bachelor's DegreeBS Degree, Finance
San Jose State University
Bachelor's Degree BS Degree, Finance
Marketo March 2015 - April 2015
Pandora April 2013 - March 2015
Zendesk February 2012 - April 2013
Bank of America May 2011 - December 2011
City of Pittsburg October 2010 - March 2011
Wells Fargo January 2008 - June 2010
Skills
Data Analysis, Management, Microsoft Office, Training, Leadership, Analysis, Account Management, Customer Service, Salesforce.com, Financial Analysis, Sales, Microsoft Excel, Payroll, CRM, Budgets, HR Policies, Social Media, Project Management, MS Office Suite, Process Improvement, Personnel Management, Business Development, Customer Relations, Xactly, Team Building, SaaS, Business Management, HR Strategy, Payroll Processing, Technical Writing, Sales Commissions, Marketo, Tableau
Education
California State University-East Bay 2010 — 2011
MBA
California State University-Hayward - School of Business and Economics 2005 — 2009
B.S., Human Resources and Corporate Management
Zendesk September 2012 - December 2014
Zendesk September 2010 - September 2012
Rearden Commerce September 2008 - September 2010
SendMe, Inc. July 2007 - September 2008
PGP Corporation March 2004 - June 2007
Plumtree Software September 2000 - March 2004
Skills
Interaction Design, Visual Design, iOS Design, UX Design, Creative Direction, User Experience Design, Web Design, User Experience, Front-end, User Interface Design, User-centered Design, Graphic Design, Illustrator, Illustration, Usability
Education
California Polytechnic State University-San Luis Obispo 1994 — 1999
Bachelor of Science Degree in Art and Design
University of Michigan Ross School of Business August 2015 - Present
Zendesk October 2013 - July 2015
Ipreo June 2010 - June 2013
Colgate University August 2006 - May 2010
Skills
Research, Excel, Attention To Detail, Spanish, PowerPoint, Microsoft Office, Economics, Word, Social Media, Microsoft Excel, Data Analysis, Analytics, CRM, Financial Modeling, Statistics, Market Research, Financial Analysis
Education
University of Michigan - Stephen M. Ross School of Business 2015 — 2017
Master of Business Administration (M.B.A.)
Colgate University 2006 — 2010
B.A., Economics
Post-Graduate Education 2015 — 2017
St. Andrew's School 2003 — 2006
AppDynamics April 2015 - Present
DocuSign December 2014 - April 2015
Zendesk October 2011 - November 2014
Littler Mendelson P.C. October 2008 - January 2011
DaVita October 2006 - September 2008
DaVita March 2004 - October 2006
DaVita March 1997 - October 2004
Skills
Financial Analysis, Salesforce.com, Software Documentation, Management, Budgets, Project Management, Strategic Planning, Microsoft Excel, Financial Reporting, Microsoft Office, Financial Modeling, Social Media, PowerPoint, excel, Training, Problem Solving, Healthcare, Team Leadership, Process Improvement, Data Analysis, Leadership, Contract Negotiation, IT Management, IT Operations, Start-ups, SQL, jQuery, Accounting, Documentation, Billing, Budgeting, Wireless Networking, HTML + CSS, php, salesfo, Operations Management, Commissioning, Deferred Compensation, Revenue Recognition, Contract Management, Healthcare IT, Healthcare Information..., Software Consulting, Analytics, Finance
Education
California State University-Long Beach 2000 — 2004
B.A., Economics
Zendesk June 2015 - Present
Accela 2014 - 2015
eBay Inc May 2013 - August 2013
Intuit January 2013 - May 2013
Invodo January 2013 - May 2013
Heritage Tours Private Travel October 2008 - January 2012
Viacom - Comedy Central 2007 - 2008
Skills
Product Marketing, Sales Enablement, Data Analysis, Market Research, Marketing Communications, Social Media Marketing, Customer Insight, Project Management, Marketing, E-commerce, Leadership, Customer Experience, Strategy, Email Marketing, Competitive Analysis, SaaS, Product Road Mapping
Education
The University of Texas at Austin - The Red McCombs School of Business 2012 — 2014
Master of Business Administration (MBA)
China Europe International Business School (CEIBS)
Master of Business Administration (MBA)
The University of British Columbia
Bachelor's Degree
Université Sorbonne Nouvelle (Paris III)
Bachelor's Degree, Comparative Literature
Zendesk September 2015 - Present
Zendesk July 2013 - August 2015
Zendesk March 2013 - July 2013
Value5 January 2013 - July 2013
Next Group PLC October 2012 - January 2013
Schottler & Simon GmbH October 2011 - August 2012
Disneyland Resort Paris March 2011 - September 2011
Skills
Marketing, Salesforce.com, Enterprise Software, Lead Generation, CRM, Start-ups, Product Marketing, Product Management, International Sales, SaaS, Sales Process, Training, Sales Operations, Direct Sales, Social Media, Cloud Computing, E-commerce, Project Management, Sales, Marketing Strategy, Account Management, Customer Service
Education
Anglia Ruskin University 2011 — 2015
Bachelor's Degree, International Business, Bachelor of Arts
Hochschule für Wirtschaft und Recht Berlin 2011 — 2015
Bachelor's Degree, International Business, Bachelor of Arts
Zendesk April 2015 - Present
Timothy Kilkenny Photography 2007 - Present
West Corporation December 2012 - February 2015
StreamLink Software April 2010 - September 2011
WFAL Falcon Radio February 2008 - December 2009
Cleveland Business Connects Magazine May 2009 - August 2009
Skills
Social Media, Facebook, Photoshop, Social Networking, Microsoft Word, Leadership, Training, PowerPoint, Photography, Management, Marketing, Salesforce.com, Word, InDesign, Blogging, Social Media Marketing, salesforce, Account Management, Public Speaking, Event Planning
Education
Bowling Green State University 2006 — 2010
Bachelor's Degree, Liberal Studies
Cuyahoga Community College 2005 — 2006
Zendesk February 2015 - Present
Shoutlet April 2014 - March 2015
TEKsystems November 2010 - April 2014
Leikin Motor Companies May 2007 - October 2010
Location Carpet 1995 - 2007
Skills
Recruiting, Sales, Business Analysis, Java, Staff Augmentation, Team Building, Technical Recruiting, .NET, Project Management, Business Intelligence, Infrastructure, Telecommunications, Sales Management, Analysis, Comedy, Vendor Management, Negotiation, Security
Education
Cleveland State University
St Ignatius
Amplitude Analytics January 2015 - Present
Zendesk 2014 - 2015
Protiviti 2013 - 2014
Clean 2012 - 2014
Cerner Corporation 2010 - 2011
Education
Bloc
Full Stack Web Development
University of Arizona, Eller College of Management
Double Major: Information Systems and Accounting, Magna Cum Laude
ZZ Consulting June 2015 - Present
Zendesk February 2014 - March 2015
GCorp February 2009 - February 2015
Broad Institute March 2007 - August 2013
Sports Travel Plus November 2011 - January 2013
Idaho Title and Trust May 2002 - February 2007
Playmill Theater May 2003 - August 2005
Skills
Employee Relations, Customer Service, Event Planning, Microsoft Excel, Budgets, Training, Marketing, Purchasing, Strategic Planning, Research, Singing, Public Speaking, Multi-task & Handle..., Organization, Communication Skills, Flexibility, PowerPoint, Microsoft Word, Mac OS, SharePoint, Illustrator, Photoshop, Handle Confidential..., Gmail, Google Docs, Google Sites, Google Groups, Prioritize Workload, Social Media, Google Calendar, Office Management, Administrative..., Data Analysis, Lotus Notes, Microsoft Publisher, Administrative..., Communication
Education
Brigham Young University - Idaho 2001 — 2006
B.A.
Zendesk May 2014 - Present
Pickwick & Weller April 2013 - May 2014
RockMelt May 2012 - April 2013
Riverbed Technology July 2011 - April 2012
The Bold Italic 2012 - 2012
Club One July 2011 - September 2011
Apple Inc. August 2008 - January 2010
Skills
Graphic Design, Mac, Illustrator, Adobe Creative Suite, Graphics, InDesign, Photoshop, Layout, Flash, Photography, Brochures, Art Direction, Pre-press, Banners, Photos, Typography, Logo Design, Corporate Identity, Web Design, Posters, Packaging, Logos, Fashion, Branding & Identity, User Interface Design, Interaction Design, Information Design, Visual Communication, Visual Design, Illustration, Art, Book Design, Creative Direction, Branding, Concept Development, User Experience, Social Media, Concept Design
Education
Academy of Art University 2007 — 2012
BFA, Graphic Design
Green River Community College
Associates, Fine Arts
Zendesk February 2015 - Present
Zendesk January 2014 - Present
Zendesk April 2012 - Present
Limos.com May 2011 - April 2012
Limos.com September 2010 - May 2011
Explorica August 2008 - August 2010
Examiner.com March 2009 - February 2010
Skills
Salesforce.com, PowerPoint, Word, Excel, Event Management, Account Management, Customer Service, Microsoft Office, Event Planning, Microsoft Excel, Sales, CRM, Training, Marketing, SaaS, Strategy, Recruiting, Management
Education
Colgate University 2004 — 2008
B.A., Sociology, South Asian Studies
Colgate University 2004 — 2008
Education of StudentsBachelor of Arts; Science, Sociology and South Asian Studies; Sociology, Hinduism and Concentration; Asian Studies
Curbside October 2014 - Present
Bleacher Report April 2013 - October 2014
ZenDesk August 2011 - April 2013
Code Cafe 2006 - 2012
Involver June 2010 - August 2011
IBM June 1999 - June 2010
AirForce 1992 - 1996
Skills
Ruby, Chef, Scalability, Ruby on Rails, Git, Linux, Unix, NetBSD, Perl, Servers, Xen, MySQL, Subversion, Shell Scripting, Python, DevOps, Open Source, Bash, Amazon EC2, Databases, MongoDB, AIX, Cloud Computing, IBM AIX, Integration, Agile Methodologies, System Administration, Security, Networking, Programming, Software Development, Web Development, Distributed Systems, Software Engineering, SQL, Troubleshooting, Management, JavaScript, Apache
Education
Blinn College
Zendesk November 2012 - Present
Apple October 2013 - February 2014
Just Landed September 2011 - July 2012
LEVEL, a Rosetta Company February 2010 - August 2011
CC DesignPros September 2009 - January 2010
Experts Exchange January 2008 - January 2010
University Graphic Systems June 2007 - December 2007
Cal Poly State University June 2006 - September 2007
Skills
Illustrator, Photoshop, XHTML, HTML, HTML 5, HAML, CSS, CSS3, SASS, Cross-browser..., jQuery, JavaScript, Flash, ActionScript, Wordpress, Git, Image Manipulation, User Interface Design
Education
California Polytechnic State University-San Luis Obispo 2005 — 2009
Bachelor of Science, Graphic Communication (Electronic Publishing and Imaging)
T. Tea Bar Fusion Cafe January 2014 - May 2015
This Way to Sustainability Conference January 2015 - April 2015
Zendesk May 2014 - February 2015
Urban Laundry February 2014 - September 2014
Anthropologie 2012 - 2013
Del Amigo Pool Association January 2008 - August 2012
Skills
Marketing, Sales, Merchandising, Creative Writing, Fashion, Social Networking, Email Marketing, Event Planning, Advertising, Visual Merchandising, Marketing Automation, Retail Sales, Retail, Apparel, Social Media, Facebook, Styling, Social Media Marketing, B2B Marketing, Digital Marketing, Photoshop, Web Design, E-commerce, HTML, Dreamweaver, Store Management, Trend Analysis, Pardot, Eloqua, Time Management, Loss Prevention, Cashiering, Window Displays, Project Coordination, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Leadership, Public Speaking, Management, Salesforce.com, Sales Process
Education
CSU Chico 2011 — 2015
Bachelor of Science (B.S.), Business Administration, Marketing
Zendesk May 2014 - Present
Apple April 2013 - May 2014
Apple September 2011 - April 2013
RC Silkscreen May 2009 - August 2010
Skills
Art, Logo Design, Troubleshooting, Computer Hardware, Software, Designs, Customer Service, Customer Satisfaction, Staff Development, Creative Problem Solving, Creativity, Eye for Details, Passion for Success, Illustrator, Graphic Design, Blogging, Photoshop, Screen Printing, iPod, iWork, Apple Certified..., iPhone Support, OS X, iPad, Apple Certified, Mac OS, Macintosh Applications, Fashion, Macintosh hardware, Software Installation, Laptops, Computer Repair, Customer Experience, Customer Support, Printers, Networking, iPhoto
Education
Arizona State University 2007 — 2011
Bachelor of Fine Arts (BFA), Printmaking
Zendesk July 2014 - Present
Zendesk January 2013 - July 2014
Zendesk July 2011 - January 2013
Photo USA Corp January 2010 - July 2011
IT for Enrollment Management, Case Western Reserve University September 2006 - June 2008
CampusEAI September 2005 - January 2006
Skills
Ruby on Rails, Git, JavaScript, Ruby, Open Source, CommonJS, Agile, Lean, Agile Methodologies, Linux, JSON
Education
Case Western Reserve University 2005 — 2008
B.S., Computer Science
National Experimental High School 2001 — 2005
Zendesk February 2015 - Present
Alamo Capital August 2013 - January 2015
Bayside Solutions March 2011 - August 2013
Best Buy October 2007 - March 2011
Safeway June 2001 - August 2006
Skills
Networking, Talent Acquisition, Recruiting, Technical Recruiting, Project Management, Staffing Services, Sourcing, Management, Temporary Placement, Applicant Tracking..., Screening, Vendor Management, Hiring, Leadership, Permanent Placement, Contract Recruitment, Executive Search, Internet Recruiting, Full-cycle Recruiting, Benefits Negotiation, Interviews, Information Technology, College Recruiting, Time Management, Talent Management, Recruitment/Retention, Windows 7, OS X, Screening Resumes, Human Resources, Financial Advisory, Wealth Management..., Financial Services, Investment Advisory..., Career Counseling, Resume Writing, SDLC, Security
Education
California State University-Chico 2005 — 2010
B.S. Business Administration, Marketing
Elsie Allen High School 2001 — 2005
Diploma, High School Diploma
Zendesk January 2015 - Present
Zendesk January 2014 - December 2014
Zendesk January 2012 - December 2013
Xactly Corporation October 2010 - January 2012
Xactly Corp December 2009 - October 2010
Xactly July 2009 - November 2009
Skills
Salesforce.com, Force.com Platform, SaaS, Lead Generation, Sales Process, Enterprise Software, Marketing Automation, Solution Selling, Cloud Computing, Demand Generation, Account Management, Cold Calling, Direct Sales, Sales Operations, Sales, CRM, Sales Enablement, Force.com, Selling, Strategic Partnerships, Professional Services, Online Advertising, B2B, Go-to-market Strategy
Education
California State University-Chico 2003 — 2008
Business, Marketing
San Ramon Valley High School 1999 — 2003
Zendesk October 2015 - Present
Zendesk June 2015 - Present
Zendesk August 2014 - June 2015
ADVANTIS Global Inc. May 2014 - July 2014
ADVANTIS Global Inc. June 2013 - July 2014
FirstJob, Inc. January 2013 - May 2013
Skills
Leadership, Account Management, Recruiting, Cold Calling, Social Networking, Social Media Marketing, Management, PowerPoint, Marketing
Education
CSU Chico 2009 — 2013
Bachelor of Arts (BA), Communication and Media Studies
Docker, Inc August 2015 - Present
Zendesk March 2013 - July 2015
Zendesk December 2011 - March 2013
David White & Associates July 2008 - December 2011
Skills
Small Business, Salesforce.com, SaaS, Sales Process, Lead Generation, Cloud Computing, Start-ups, Solution Selling, CRM, Sales, Direct Sales, Enterprise Software, Networking, Strategic Partnerships, Account Management, Sales Management, Online Advertising, Professional Services, Selling, Cold Calling, Investments, Sales Operations, New Business Development, Business Development, Sales Presentations, B2B, Demand Generation, Go-to-market Strategy, A/B Testing
Education
California State University-Chico 2003 — 2008
Bachelor of Science, Finance
Universidad del País Vasco 2006 — 2007
International Business
Zendesk July 2015 - Present
BrightEdge August 2014 - July 2015
Marketo November 2013 - August 2014
Marketo October 2012 - October 2013
Arena Solutions July 2011 - September 2012
Industrial Plumbing Supply June 2010 - July 2011
Skills
Salesforce.com, SaaS, Lead Generation, Business Development, Cold Calling, Leadership, Sales Process, Enterprise Software, New Business Development, Qualifying Prospects, Account Management, Direct Sales, Sales, Marketo, Market Research, Business Strategy, Start-ups, Microsoft Office, CRM, Sales Operations, Marketing Automation, Renewal Retention, Corporate Renewal
Education
California State University-Chico 2005 — 2010
Bachelor of Science, Business, Option in Marketing
Burlingame High School 2001 — 2005
High School Diploma
Zendesk December 2013 - Present
salesforce.com April 2010 - December 2013
Stream Global Services October 2005 - April 2010
Motorola Mobility July 1999 - October 2005
Skills
Technical Support, Troubleshooting, Windows 7, Windows XP, Operating Systems, System Administration, Service Delivery, Vendor Management, VPN, Help Desk Support, System Deployment, SaaS, Cloud Computing, CRM
Education
Elkhorn Area High School 1995 — 1999
Universidad Cuauhnáhuac 1997 — 1998
Zendesk July 2015 - Present
Zendesk July 2014 - July 2015
Zendesk April 2012 - July 2014
Citibank March 2011 - April 2012
24 Hour Fitness January 2010 - December 2010
Duke Promotional July 2007 - December 2009
Education
California State University-Chico 2005 — 2007
BS, Business Administration (Management)
Salesforce Foundation June 2015 - Present
Desk.com/Salesforce January 2014 - Present
Zendesk November 2011 - January 2014
Nitro PDF Software March 2010 - November 2011
Paxonix July 2007 - December 2009
Enfocus Software May 2006 - June 2007
GetActive Software May 2005 - May 2006
Federal Emergency Management Agency February 2005 - May 2005
Skills
A+ Certified, NET+ Certified, PDF, Troubleshooting, Customer Service, SaaS, HTML, Windows, Product Management, Customer Relations, Mac OS X, CSS, Microsoft Office, Agile, Problem Solving, Salesforce.com, Photoshop, Team Building, Word, Scrum, Mac, Documentation, Team Leadership, Testing, Process Improvement, OS X, Security, XML, Technical Support, Management, Online Marketing, Photography, Leadership, Cloud Computing, Training, Professional Services, CRM, Agile Project Management, Help Desk Support, Software Development, Software Project..., Software Documentation, Microsoft Word, Pdf, Agile Methodologies
Education
University of Southern California 1990 — 1993
Masters, Music
Yale University 1989 — 1990
Masters Candidate, Music
California State University-Northridge 1985 — 1989
Bachelor of Music, Music
Zendesk July 2015 - Present
Zendesk February 2014 - Present
Blue Jeans Network June 2013 - February 2014
Salesforce.com January 2011 - June 2013
Salesforce.com April 2008 - January 2011
ServiceSource August 2006 - March 2008
Skills
Salesforce.com, Cloud Computing, Enterprise Software, Force.com, SaaS, PaaS, Solution Selling, Lead Generation, Sales Process, CRM, Marketing Automation, Demand Generation, Sales Enablement, Account Management, Channel Sales, Sales Force Development, ISV, Licensing, OEM contracts, Strategic Partnerships, Partner Management, Social Media Marketing
Education
California State University-Chico 2001 — 2005
Bachelor of Science, Psychology
Zendesk September 2015 - Present
Carnegie Mellon University August 2013 - August 2015
Carnegie Mellon University January 2015 - May 2015
Purdue University May 2012 - May 2013
University of Illinois at Urbana-Champaign May 2012 - August 2012
Purdue University May 2010 - December 2010
Skills
Information Retrieval, Data Mining, Machine Learning, Search Engine Ranking, Artificial Intelligence, Java, Search Engine Technology, Text Mining, Python, Information Extraction, Recommender Systems, Collaborative Filtering, Language Technology, Natural Language..., Crowdsourcing, C, C++, Shell Scripting, Linux, Android Development, HTML scripting, SQL, Software Engineering, LaTeX, Speech Technology, Modeling Languages, Speech Recognition, Automated Software..., Computer Vision, Algorithms, Statistics, Programming, CUDA
Education
Carnegie Mellon University 2013 — 2015
Master of Science (M.S.), Artificial Intelligence
Purdue University 2009 — 2013
Bachelor of Science - Computer Science & Applied Statistics, Computer Science, 3.93/4.00
Zendesk September 2015 - Present
AllSeq November 2013 - Present
Eton Bioscience, Inc. February 2013 - July 2013
Scripps Health June 2012 - December 2012
UC San Diego 2010 - 2011
Skills
Sales, Customer Service, Start-ups, Genome Sequencing, Salesforce.com, Public Speaking, Molecular Biology, Microsoft Office, Research, Teamwork, DNA Sequencing, PCR, PowerPoint, Data Analysis, Teaching, Microsoft Word, Genomics, Social Media, Microsoft Excel, Western Blotting, Fragment Analysis, Sales Management, Email Marketing, RNAseq, SNP genotyping, NGS, Product Development, Sales Operations
Education
University of California, San Diego 2009 — 2011
Bachelor of Science (BS), Human Biology
Costa Rican Language Academy 2011 — 2011
Spanish Language
Charles University in Prague 2009 — 2009
Czech Language, Art & Literature
Vormetric July 2013 - Present
Zendesk August 2010 - July 2013
Intel Corporation September 2009 - April 2010
Intel Corporation August 2005 - September 2009
Intel Corporation April 2002 - July 2005
UC Berkeley November 1997 - April 2002
Bruker Biospin March 1991 - October 1997
Ford Aerospace 1989 - 1991
Skills
Metrology, Thin Films, Troubleshooting, Spectroscopy, NMR, Analog Circuits, HTML 5, JavaScript, CSS, JSON, HTTP, jQuery, Bash, Training Delivery, Video Editing, Videographer, Acting, Semiconductors, CVD, Intel, Electronics, Semiconductor Industry, Distributed Systems, Design of Experiments, Integration, SPC, Silicon, Test Equipment, Testing, Failure Analysis
Education
University of Wisconsin-Madison 1981 — 1986
BSEE
Cabrillo College 2005 — 2006
De Anza College 2003 — 2011
Zendesk January 2015 - Present
Zendesk April 2014 - January 2015
OpenTable September 2011 - April 2014
Healthline Networks, Inc. July 2010 - September 2011
Apple December 2008 - July 2010
Fleishman Hillard March 2007 - May 2008
Yahoo! 2008 - 2008
Defense Contract Audit Agency (DCAA) March 2005 - March 2007
Leung, Wong, and Choi 2004 - 2004
Skills
Financial Analysis, Accounting, Microsoft Excel, Contract Management, Forecasting, Financial Modeling, Project Planning, Negotiation, Auditing, Financial Reporting, Analysis, Financial Forecasting, Process Improvement, Finance, Leadership, Management, Strategy, Analytics
Education
San Francisco State University 2002 — 2005
BS
City College of San Francisco 1999 — 2002
AS
Lowell High School 1995 — 1999
Zendesk April 2015 - Present
Zendesk April 2011 - April 2015
Translations.com July 2010 - April 2011
Translations.com July 2009 - August 2010
Translations.com July 2008 - July 2009
Properazzi.com September 2007 - April 2008
Museu d'Art Contemporani de Barcelona (MACBA) March 2005 - March 2008
Properazzi.com August 2007 - November 2007
Dallas Museum of Art 2001 - 2001
Skills
Sales, Social Media, Spanish, Business Development, Latin America, saas, Brazil, software, Portuguese, analytics, emerging markets, Start-ups, Customer satisfaction, Client retention, SEO, Google Adwords, Marketing, French, Empresas startups, SaaS, Analytics, Customer Satisfaction, Salesforce.com, Strategic Partnerships, Enterprise Software, Management, Desenvolvimento..., Translation, CRM
Education
Universitat de Barcelona 2004 — 2005
Masters, Cultural History and Communication
Brandeis University 1999 — 2003
BA, Art History
Lake Highlands HS 1996 — 1999
Fastly October 2014 - Present
Zendesk July 2014 - October 2014
Zendesk July 2010 - July 2014
MITRE August 2009 - July 2010
MITRE July 2008 - August 2009
Presnce, Inc. October 2007 - July 2008
Knowledge, Incorporated October 2005 - October 2007
Government Accountability Office June 2007 - August 2007
US Government Accountability Office (GAO) May 2007 - August 2007
Object, Computing, Inc. December 2004 - March 2006
Skills
Ruby on Rails, Git, JavaScript, Ruby, Web Development, CSS, Start-ups, Agile Methodologies, Web Applications, jQuery, Software Engineering, Software Development, REST, Unix, User Interface, Ember.js, Endorsing People
Education
Carnegie Mellon University 2006 — 2008
MSISPM
Washington University in St. Louis 1999 — 2004
Bachelor of Science
Apicius Culinary Institute 2002 — 2002
Amherst Regional High School 1995 — 1999
HS
Zendesk 2015 - Present
Kleiner Perkins Caufield & Byers 2014 - 2014
Eos Energy Storage 2013 - 2013
Deloitte Consulting 2009 - 2013
Piper Jaffray & Co. 2008 - 2008
Ashoka 2007 - 2007
Education
Harvard Business School 2013 — 2015
Master of Business Administration (MBA)
Carleton College 2005 — 2009
BA
The American University in Cairo 2007 — 2007
Zendesk March 2014 - Present
Zendesk October 2012 - February 2014
Zendesk September 2011 - September 2012
Murphy, McKay & Associates June 2008 - September 2011
US Army January 2001 - January 2009
University Of California San Francisco Medical Center January 2003 - June 2008
Skills
Polish, Windows, Customer Service, Mac OS X, Microsoft Office, Cloud Computing, HTML, Team Building, Project Management, Team Leadership, Salesforce.com, Networking, Outlook, SaaS, Sales Engineering, RESTful WebServices, API, Zendesk, Problem Solving, OS X, CRM, Technical Support, Help Desk Support, Training, APIs, Start-ups, Customer Satisfaction, Troubleshooting, Windows Server, Enterprise Software, Integration, Management, Network Security, Servers, VoIP, Firewalls, General Awesomeness, VPN, Microsoft Exchange, Process Improvement, Sales Process, Analysis
Education
University of San Francisco 2005 — 2007
Bachelor of Arts, Politics, Minor in Legal Studies
City College of San Francisco 2003 — 2005
AA, Transfer Studies
Abraham Lincoln High School
Zendesk January 2012 - Present
Sendori March 2009 - December 2011
National Semiconductor May 2006 - June 2007
Education
University of Florida 2007 — 2008
Birla Institute of Technology and Science, Pilani
Microsemi Corporation May 2015 - Present
Excelsior Modeling October 2013 - Present
Nor1 February 2014 - May 2015
Zendesk June 2013 - December 2013
PubMatic August 2012 - June 2013
SugarCRM October 2009 - August 2012
Lumetra August 2007 - October 2008
Applied Materials February 2007 - August 2007
Scalix June 2006 - February 2007
Accunet Inc. February 2005 - June 2006
Skills
Forecasting, Financial Modeling, Executive Reporting, Commissioning, Financial Analysis, Strategic Financial..., Financial Reporting, Analytics, Budgets, Finance, Strategy, Sales, Training, Business Analysis, Salesforce.com, Analysis, CRM, Business Intelligence, Product Management, Competitive Analysis, Data Analysis, Business Development
Education
California State University-East Bay 2007 — 2009
M.A., Economics
University of California, Berkeley 2002 — 2004
B.A., Economics
Zendesk February 2014 - Present
Zynga September 2012 - February 2014
BioMedical Forensics May 2012 - June 2012
Sylvan Learning Center September 2008 - March 2012
Safeway January 2004 - June 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Inventory Management, Event Planning, Public Speaking, Retail, Process Improvement, Sales, Event Management, Social Media, Training, Recruiting, Human Resources
Education
Heald College-Concord 2011 — 2012
Medical Office Management/Administration
Diablo Valley College 2008 — 2010
Business Administration and Management, General
De Anza College 2003 — 2005
Kinesiology and Exercise Science
Bellevue Community College 2003 — 2003
Business Administration and Management, General
Seattle Central Community College 2002 — 2003
Business Administration and Management, General
Milpitas High School 1998 — 2002
Zendesk October 2012 - Present
Dropbox, Inc. May 2011 - October 2012
QuinStreet May 2008 - May 2011
SiRF Technology June 2006 - May 2008
SiRF Technology June 2005 - June 2006
SiRF Technology June 2004 - June 2005
Hewlett-Packard August 2002 - June 2004
Skills
Sarbanes-Oxley Act, Sarbanes-Oxley, Accounting, CPA, SEC filings, IPO, Public Companies, Finance, Mergers & Acquisitions, GAAP, US GAAP, Consolidation, Financial Reporting, Revenue Recognition
Education
Boston University Questrom School of Business 1996 — 1998
BSBA, Accounting
Zendesk January 2015 - Present
Zendesk January 2014 - December 2014
Zendesk April 2013 - January 2014
Zendesk February 2012 - April 2013
MyNewPlace September 2010 - February 2012
Golden State Warriors September 2009 - May 2010
Westwood One September 2005 - March 2009
Skills
Customer Satisfaction, CRM, Marketing, Sales, New Business Development, Advertising, Leadership, Management, Sales Management, Sales Presentations, Training, Business Strategy, Program Management, Salesforce.com, Account Management, Time Management, Lead Generation, PowerPoint, Social Media Marketing, Cold Calling, Sales Process, Strategic Partnerships, SaaS, Ninja Skills, Customer Service, Cheese, Karate
Education
Arizona State University
BA, Human Communication with an emphasis in Speech and Hearing Sciences
Zendesk July 2014 - Present
Zendesk February 2012 - Present
Field Applications LLC September 2011 - December 2011
Carnegie Mellon University August 2010 - December 2011
Field Applications LLC May 2011 - October 2011
Freelance Computer Services June 2009 - March 2010
Skills
Ruby on Rails, jQuery, HTML, CSS, Java, Android, Objective-C, Cocoa, SQL, MySQL, PostgreSQL, Db4o, Linux, XMPP, PHP, JavaScript
Education
Carnegie Mellon University 2010 — 2011
Master in Science, Software Management
Universidad del Mayab 2005 — 2009
Bachelor, Computer Science
InVisionApp Inc August 2015 - Present
Zendesk May 2014 - August 2015
Zendesk November 2013 - May 2014
Zendesk April 2013 - November 2013
University of Wisconsin-Madison June 2012 - March 2013
University of Wisconsin-Madison March 2011 - June 2012
University of Wisconsin - Colleges and Extension September 2010 - March 2011
The Box Butler LLC November 2008 - August 2010
Dance Theatre Etcetra September 2009 - June 2010
Epic Systems September 2006 - March 2008
Skills
Teaching, Research, Microsoft Office, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Editing, Customer Service, Community Outreach, Photoshop, Windows, Analysis, Project Planning, Outlook, Budgets, Change Management, Theatre, Tomfoolery, Improvisation, Acting, Entertainment, Facebook, Event Management, Technical Support, Film, Ear Candling, Operational Planning, SaaS, Leadership, Employee Training, Scheduling, Management, Team Leadership, Social Media, CRM, Project Management, Zendesk
Education
City University of New York 2008 — 2010
MA, Applied Theatre
University of Wisconsin-Madison 2004 — 2006
BA, Communication Arts
University of Wisconsin - Washington County 2002 — 2004
Associate of Arts and Sciences (A.A.S.)
Zendesk October 2011 - Present
Coffee Bean Technology September 2010 - September 2011
Coffee Bean Technology August 2008 - August 2010
Ledes May 2005 - February 2006
Ledes October 2003 - May 2005
Well Design Computação Gráfica / Departamento de Processamento de Dados da Prefeitura - DPD April 2003 - August 2003
Skills
Ruby on Rails, Ruby, CouchDB, Git, PostgreSQL, MySQL, JavaScript, AJAX, PHP, Subversion, Agile Methodologies, Apache, Test Driven Development, Linux, Java, Web Services, Node.js, User Experience
Education
Universidade Federal de Mato Grosso do Sul 2001 — 2005
Bachelor, Computer Science
Universidade Estadual de Campinas
Master, Computer Science
Zendesk September 2015 - Present
Idean October 2014 - 2015
IDEO February 2013 - October 2014
Airfoil August 2012 - February 2013
Wu & Fan LLP February 2010 - July 2012
San Jose State University January 2009 - February 2010
Skills
Microsoft Office, Windows, SharePoint, Troubleshooting, Ticketing Systems, Mobile Devices, iOS, Visual Basic, Drupal, Web Design, HTML, CSS, JavaScript, SDLC, SEO, Constant Contact, Remote Access, Microsoft Exchange, Active Directory..., Customer Service, Customer Support, Mac OS, Acronis, Google Apps, OS X, VMware, Active Directory, Technical Support, Windows 7, Networking, Software Installation, Hardware, Management
Education
San Jose State University
B.S. degree, Business Administration; Management Information Systems
San Jose State University Department of MIS
Bachelor's Degree
Zendesk August 2013 - Present
Zendesk March 2013 - July 2013
Zendesk April 2012 - March 2013
Regal Wine Company January 2011 - March 2012
Regal Wine Company May 2009 - December 2010
Skills
Account Management, Customer Service, Customer Relations, Negotiation
Education
California Polytechnic State University-San Luis Obispo 2004 — 2008
BS, Business
San Ramon Valley High School
Zendesk May 2015 - Present
Rocket Fuel Inc. March 2014 - May 2015
Rocket Fuel Inc. March 2013 - February 2014
Rocket Fuel Inc. December 2012 - April 2013
The Nueva School January 2011 - August 2012
The Nueva School September 2011 - June 2012
The Nueva School August 2010 - June 2012
UC Berkeley October 2008 - May 2010
Skills
Customer Service, Recruiting, Curriculum Design, Social Media, Curriculum Development, Writing, Educational Leadership, Advertising, Team Leadership, Non-profit Volunteer, Volunteer Training, Community Service, Educational Assessment, Cooking, Recruitment Advertising, Attendee Registration, Telephone Interviewing
Education
University of California, Berkeley 2008 — 2010
BA, Psychology
CEA Global Campus, Florence, Italy 2008 — 2008
Boston University 2006 — 2008
US Merchant Systems April 2015 - Present
US Merchant Systems March 2014 - March 2015
USMS January 2012 - February 2014
Zendesk June 2010 - September 2010
Serco September 2008 - September 2009
Northwest Research Associates June 2006 - July 2009
Campbell's in the Village August 2005 - September 2006
Skills
SAS, R, Access, SQL, Microsoft Excel, Minitab, PowerPoint, ANOVA, Survival Analysis, Categorical Data..., Analytics, Data Analysis, Logistic Regression, Statistics, Data Mining, SAS programming, Predictive Modeling, Time Series Analysis, Statistical Modeling, Linear Regression, Management, Sales
Education
California State University-East Bay 2009 — 2011
MS, Statistics
University of Washington 2003 — 2008
BS, Statistics
Zendesk June 2015 - Present
Zendesk January 2015 - May 2015
Zendesk August 2014 - December 2014
Huddle October 2013 - August 2014
Dunham & Associates June 2013 - August 2013
Dunham & Associates June 2012 - September 2012
TargetSolutions June 2011 - September 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Financial Analysis, Research, Java, Social Media, Public Speaking, HTML, Accounting, English, Windows, Photoshop, Access, Financial Modeling, Data Analysis, CRM
Education
Cal Poly San Luis Obispo 2009 — 2013
Bachelor of Science (BS), Finance
TPHS 2005 — 2009