Experience
Young Living Essential Oils  July 2010 - Present
Creatlive Learning Academy   September 2000 - Present
Michael's  June 2012 - April 2015
Growing Healthy Homes   July 2010 - January 2013
Homeschool Mosaics   March 2012 - December 2012
Creative Learners 2.0   2008 - June 2012
The Old Schoolhouse Magazine  June 2008 - January 2011
Shield Healthcare   1993 - 1995

Skills
Blogging, Writing, Direct Sales, Project Management, Data Entry, Fundraisers, Volunteer Management, Volunteer Coordination, Phone Skills, Presentation Development, Virtual Assistant, Internet Research, Small Business, Leading People, People-oriented, Public Speaking, Network Marketing, Customer Service, Training & Development, Leadership, Online Research, Social Networking, Newsletters, Facebook, Social Media Marketing, Creative Writing, Sales, Online Marketing, Social Media, Editing, Email Marketing, Web Content, Event Planning, Published Author

Education
Center for Aromatherapy Research and Education

Grand Canyon University

Experience
BMW of Dallas  December 2014 - February 2015
Shield Healthcare   April 2013 - May 2014
UroMed Inc.   April 2010 - September 2011
Barton Medical Incorporated   January 2009 - April 2010
Arete Sleep Health  2008 - 2009

Skills
Hospitals, Medical Devices, Sales, Pediatrics, Medical Sales, Sales Operations, Oncology, Neurology, OB/GYN, Urology, Healthcare, Nursing, Internal Medicine, Cardiology, Surgeons, Spine, Medicare, Clinical Research, Capital Equipment, Home Care

Education
The University of Texas at Dallas   2006 — 2008
Bachelor of Arts, Interdisciplinary Studies, Nursing and Healthcare Administration Concentration

University of Texas at Tyler   2004 — 2006
Nursing

The University of Texas at Austin   2000 — 2003
Undergraduate

Plano Senior High School

Experience
Registered Dietitian  January 2015 - Present
Preferred Homecare  January 2013 - Present
Shield Healthcare   July 2011 - December 2012
Cherry Creek Nutrition   August 2007 - July 2011
Monaco Parkway Health and Rehab Center   July 2006 - July 2011

Skills
Medical Nutrition..., Nutritional Counseling, Clinical Nutrition, Nutrition Education, Nutrition

Education
Loyola University Chicago   2005 — 2006
Dietetics

Ohio University   2001 — 2005
Bachelor of Science (B.S.), Dietetics

Experience
Amazon  November 2014 - Present
Precor  September 2007 - November 2014
Shield HealthCare   February 2006 - July 2007
Cal Tex   2004 - 2006
PEPSI BOTTLING GROUP  2002 - 2004
Streamline Shipping   2000 - 2001

Skills
Logistics, Supply Chain, Logistics Management, Materials Management, Supply Chain Management, Warehouse Management, Warehousing, Operations Management, Distribution Center..., Transportation, Supply Chain..., Supply Chain Operations, International Logistics, SAP, Team Building, Lean Manufacturing, Business Process..., 3PL, 5S, Customs Regulations, LTL, Safety Management..., Transportation..., International Shipping, Inventory Accuracy, Ocean Freight, SAP BW, Trucking, Export, Physical Inventory, Fleet Management, Multi-Site Operations, Situational Leadership, Strategy, Import Logistics, Distribution Logistics, Business Process Mapping, SAP Logistics, Import/Export Operations, Employee Management, Warehouse Control, Problem Analysis, Budget Process, Management, Continuous Improvement

Education
Greensboro College   2012 — 2014
Bachelor's Degree, Business Administration, Management and Operations, 3.87

Experience
Shield Healthcare   July 1997 - Present
Gallo Wine Company  September 1989 - July 1997
Computer Programming & Management   April 1984 - September 1989
STAAR Surgical  1983 - 1984
Intermedics Intraocular   1981 - 1981

Skills
IBM AS/400, RPG, IBM iSeries, Integration, System Administration, Software Documentation, HIPAA, EDI, Healthcare Information..., Software Development, OS/400, Requirements Analysis, IT Management, Software Quality..., Technology Integration, AS400 Administration, Work in A Fast Paced..., Lawson, Business Analysis, Programming, CLLE, Security, Visual Studio, Visual C#, .NET, SQL, 24x7 Production Support, RPG Free, ILERPG, On-call Support, Healthcare Reimbursement, RightFax, Epicor, DBU, Working in A Union..., Turnover, System i, ERP, Technical Writing, Onyx CRM, Flexible approach to..., Facility Relocation, Site Relocation, Requirements Gathering, Software Installation, Hawkeye, MSDN, Movex, Project Management, Information Technology

Education
Sam Houston State University   1979 — 1983
Bachelor of Science (BS), Computer Science, 3.68 overall GPA (4.0 scale)

Brazoswood High School   1979 — 1979
College/University Preparatory and Advanced High School/Secondary Diploma Program

Germantown High School   1976 — 1978
College/University Preparatory and Advanced High School/Secondary Diploma Program

Brazoswood High School   1978 — 1979

Experience
Shield Healthcare   September 2008 - Present
AIG SunAmerica  January 2006 - July 2008
21st Century Insurance  December 2004 - January 2006

Skills
Customer Satisfaction, Outlook, Medical Devices, Customer Service, Sales, Microsoft Office, Team Building, Data Entry, Leadership, Process Improvement, Salesforce.com

Education
College of the Canyons

Experience
Shield Healthcare   April 2002 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking, Strategic Planning, Budgets, Negotiation, Inventory Management, Team Building, Healthcare, Leadership, Training, Sales Operations, Coaching

Education
University of Phoenix   2005 — 2007
Bachelor's degree, Business Administration and Management, General

University of Phoenix
Bachelor of Science (B.S.), Business Administration, Management and Operations

Stevens-Henager College of Business-Provo
Associate's degree, Business Administration, Management and Operations

Experience
Shield Healthcare   February 2012 - Present
Encompass Home   2008 - 2012
Global Sleep  January 2006 - March 2008
Home Care Supply  September 1994 - January 2006

Skills
Healthcare, Leadership, Sales, Strategy, Cross-functional Team..., Contract Negotiation, Home Care, Sales Management, Budgets, Account Management, Team Building, Process Improvement, Strategic Planning, Customer Service, Cold Calling

Education
East Carolina University   1985 — 1990
Bachelor of Science, Marketing and Business Education

Experience
California Integrated Data Exchange (Cal INDEX)   September 2014 - Present
Shield Healthcare   2013 - Present
New Leaf Venture Partners  2013 - Present
Oracle  June 2013 - August 2014
MedeAnalytics Inc  December 2007 - November 2012
Kaiser Permanente  December 2001 - July 2007
Edwards Lifesciences  2000 - 2001
Baxter Healthcare Corporation  1997 - 2000
Beech Street Corporation  1995 - 1997
Allergan Inc  1991 - 1995

Skills
Business Intelligence, Healthcare, Healthcare IT, IT Management, Executive Management, IT Strategy, Healthcare Information..., SaaS, Cross-functional Team..., Process Improvement, Product Management, Strategic Planning, Program Management, Strategy, Leadership, Change Management, Analytics, Mergers, Business Strategy, Business Analysis, Strategic Partnerships, Mergers & Acquisitions, Management, Business Process..., Project Portfolio..., Team Leadership, Outsourcing, Information Technology, Business Planning, Vendor Management, Enterprise Software, Cloud Computing, Governance, Integration, CRM, Enterprise Architecture, Business Development, Professional Services, Business Process, Software Development, Data Center, Requirements Analysis, Agile Methodologies, IT Service Management, ERP, Salesforce.com, Consulting, Start-ups, Management Consulting, Project Management

Education
University of Pennsylvania - The Wharton School   1994 — 1994
Executive Development Program

University of Southern California   1975 — 1979
BA, Economics

Experience
Shield Healthcare   November 2007 - November 2013
KB Home  2006 - 2006
John Laing Homes  June 2005 - November 2005
DR Horton  October 2003 - February 2005
Richmond American Homes  October 2002 - October 2003
Greystone Homes/Lennar   September 1998 - April 2002

Skills
Office Management, Customer Service, Purchasing, Contract Management, Invoicing, Customer Relations, Event Planning, Project Management, Microsoft Office, Payroll, Accounts Payable, Accounts Receivable, PowerPoint, Executive Support, Management Consulting, Strategic Planning, Leadership, Employee Benefits, Human Resources, Process Scheduler, Administrative Support, Outlook, Social Media, Administrative..., Management

Education
College of the Canyons   2009 — 2013
Associate of Arts (A.A.), Administration of Justice, Business Management Construction Management

Experience
The Post Group Production Suites   June 2015 - Present
Shield Healthcare   July 2014 - June 2015
The Post Group  September 2012 - July 2014
The Post Group  April 2011 - August 2012
Sam's Club  March 2009 - July 2010

Skills
Entertainment, Creative Writing, Video, Storytelling, Screenwriting, Digital Media, Social Media, Customer Service, Excels, Management, Television, Film, Post Production, Copy Editing, Production/Post..., Event Planning, Video Editing, Social Networking, Blogging, Commercials, Digital Video, Final Draft, Microsoft Word, New Media, Photography

Education
California State University-Northridge   2010 — 2012
Bachelor of Arts (B.A.), Creative Writing, 3.11

College of the Canyons   2007 — 2010
Associate of Arts (AA), English Language and Literature, General, 3.09

Experience
ComPsych  May 2015 - Present
Association House of Chicago  September 2014 - April 2015
West Suburban Medical Center  May 2014 - August 2014
Shield Healthcare   September 2006 - November 2012
Kreg Therapeutics  March 2004 - August 2006

Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Team Building, Teamwork, Time Management, Mental Health, Crisis Intervention, Social Services

Education
University of Illinois at Chicago   2014 — 2015
Master of Social Work (M.S.W.), Social Work

Saint Augustine College   2011 — 2014
Bachelor of Social Work, Social Work, 4.0 GPA

Kelvyn Park High School   1997 — 2001
High School Diploma, General Studies

Experience
Shield Healthcare   September 2013 - Present
Total Airport Services, Inc.   October 2012 - September 2013
Crowe Horwath LLP  June 2004 - September 2012

Skills
Internal Controls, Auditing, GAAP, US GAAP, Assurance, Accounting, CPA, Financial Reporting, Financial Accounting, External Audit

Education
California State University-Northridge   2001 — 2004
Bachelor of Science, Accounting

Experience
Shield Healthcare   June 2012 - Present
CSU Long Beach  January 2007 - June 2012

Skills
Social Media, Public Relations, Microsoft Office, Editing, Event Management, PowerPoint, Microsoft Excel, Microsoft Word, Media Relations, Customer Service

Education
California State University-Long Beach

Experience
Liberty Building Maintenance & Services, Inc.   February 2002 - Present
Associated Training Specialists   1997 - 2001
Price Pfister  1996 - 1997
Shield Healthcare   1995 - 1996
Select Staffing  1993 - 1995
Clamshell Buildings   1991 - 1993

Skills
Customer Service, Human Resources, Negotiation, Process Improvement, Microsoft Office, Outlook, Microsoft Excel, Operations Management, Accounting, Accounts Payable, Accounts Receivable, Collections, Payroll, Workers' Compensation..., Inventory Management, Policy, Microsoft Word, Contract Management, Start-ups, Leadership, Project Planning, New Business Development, Contract Negotiation, Team Leadership, Training, Construction, Customer Satisfaction, Facilities Management, Purchasing, Vendor Management, Account Management, Organizational..., Administration, Customer Retention, Business Strategy, Business Development

Education
Cal Poly San Luis Obispo   1986 — 1991
Bachelor of Science, Social Sciences

Torrey Pines High School   1982 — 1986

Experience
PFR Engineering Systems   March 2011 - Present
C and F Foods   September 2010 - December 2010
C and F Foods   September 2010 - December 2010
Nellson Nutraceutical  March 2010 - September 2010
Wine Warehouse  February 2008 - March 2010
Shield Healthcare   March 2006 - November 2007
AT&T Global Services  August 1999 - March 2006

Skills
Customer Oriented, Negotiation, Project Planning, Microsoft CRM,..., Call Centers, Time Management, Budgets, Human Resources, Software Documentation, Payroll, Customer Satisfaction, Analysis, Sales, Marketing, Inventory Management, Employee Relations, Team Building, Interviews, Forecasting, Purchasing, Coaching, Invoicing, Employee Training, Cold Calling, Office Management, Supervisory Skills, Vendor Management, Account Management, Microsoft Word, Process Scheduler, Data Entry, Retail, Process Improvement

Education
California State University San Marcos   2015 — 2016
HR Certificate, Human Resources Management and Services

Cerritos College   2003 — 2011
Certificate, Paralegal Studies

University of California, Irvine   1994 — 1999
Bachelor of Arts, English & Spanish Literature

Experience
Shield Healthcare   August 2013 - Present
Sherwin Williams Automoitve   October 2012 - August 2013
Sherwin Williams Automotive  June 2011 - October 2012
Sherwin Williams Automotive  August 2009 - May 2011
Sherwin Williams Automotive  April 2009 - August 2009
Sherwin Williams Automotive  August 2008 - March 2009
Sherwin Williams Automotive  June 2008 - July 2008

Skills
Sales, Management, Sales Process, B2B, Customer Service, Retail, Paint, Coatings, Budgets, Sales Management, Inventory Management, Training, Key Account Management, New Business Development, Profit, Cold Calling, Account Management, Customer Satisfaction, Sales Operations, Team Building

Education
University of Oklahoma   2004 — 2008
B.A., Psychology

Cascia Hall Prep. School   2000 — 2004
High School Diploma

Experience
Shield Healthcare   July 2014 - Present
Shield Healthcare   April 2012 - July 2014
Shield Healthcare   March 2011 - April 2012
21st Century Insurance  1997 - 2009
21st Century  August 1989 - February 1997

Skills
Call Centers, Team Building, Operations Management, Call Center, Management, Leadership, SDLC, Customer Satisfaction, CRM, Employee Relations, Visio, Insurance, Performance Management, Customer Acquisition, Coaching, Customer Service, Customer Retention, Time Management, Project Management, Customer Experience, Process Improvement, Vendor Management

Education
International Customer Management Institute   2006 — 2006
CIAC-Certified Operations Manager

Los Angeles Pierce College
Associate of Arts

Experience
Shield Healthcare   April 2014 - Present
Shield Healthcare   August 2013 - April 2014
PAIHO NORTH AMERICA   October 2011 - August 2013
PAIHO NORTH AMERICA   April 2009 - October 2011
PAIHO NORTH AMERICA   April 2008 - April 2009

Skills
Accounts Receivable, Microsoft Excel, Mas 90, 10 Key, Notary Public, Administrative..., Customer Service, Account Management, Office Administration, Clerical Skills, Highly detail oriented, Microsoft Office, Spreadsheets, Data Entry, Customer Satisfaction, Sales, Time Management

Education
College of the Canyons   2007 — 2011
Associate's degree, Paralegal Studies

Experience
U.S. HealthWorks   February 2009 - Present
No longer in Business   June 2002 - December 2008
Shield Healthcare   1997 - 2002

Skills
Customer Service, Customer Relations, Sales Management, Excel, Phone Etiquette, Data Analysis, Marketing, Microsoft Excel, Customer Satisfaction, Coaching, Account Management, Business Development, Operations Management, Microsoft Word, Human Resources, Strategic Planning, Microsoft Office, Team Leadership, Sales Operations, Healthcare, Management, Cold Calling, Public Speaking, PowerPoint, Sales, New Business Development, Leadership, Budgets, Hospitals, Training, Process Improvement, Team Building, Retail, Social Networking, Teaching, Salesforce.com, Outlook

Education
College of the Canyons   1984 — 1984

Experience
California Comprehensive Spine Institute   September 2009 - March 2010
CP, Walnut Creek, CA   January 2006 - August 2008
Shield Healthcare   March 2005 - May 2006
Tiffany & Co.   April 2003 - March 2005
Sun Microsystems  January 1990 - November 2002
ADAC Laboratories acquired by Philips Medical Systems, Inc.   July 1978 - December 1989

Skills
Budgets, Sales Operations, Management, Cross-functional Team..., Contract Negotiation, Training, Operations Management, Sales, Leadership, Business Planning, Customer Service, Process Improvement

Education
Foothill College

SunU

Experience
Shield HealthCare   2013 - Present
Imperial PFS  1999 - March 2013

Skills
Customer Service, Customer Satisfaction, Call Monitoring, Outlook, Call Centers, Complaint Management, Dependable Team Player, Insurance

Education
Fresno City College

Experience
Kindred Healthcare  March 2013 - Present
Shield Healthcare   October 2011 - March 2013
CCS Medical  December 2009 - July 2011
Middlebrok Pharmaceutical   February 2009 - December 2009
Astellas Pharma  October 2003 - November 2008
Ortho-McNeil Pharmaceutical  July 2002 - October 2003
Southwest Airlines  February 1994 - June 2002

Skills
certified wound care..., over 10 years of..., knowlege of third party..., knowledge of disposable..., Healthcare, Urology, ob/gyn, primary care, Ostomy, Diabetes, Product Launch

Education
University of North Texas   1999 — 2001
BBA, Marketing

Experience
University of Southern California  October 2012 - Present
Shield Healthcare   November 2010 - July 2012
Landscape Development, Inc.   April 2007 - February 2010
GLENDALE MEMORIAL HOSPITAL & HEALTH CENTER   January 1999 - January 2007
PREMIER AMERICA CREDIT UNION  January 1996 - January 1999
Daily News  January 1995 - January 1996
BRUCKHEIMER FILMS   January 1993 - January 1994

Skills
Marketing, Social Media, Marketing Communications, Strategic Planning, Customer Service, Public Relations, Project Management, Marketing Strategy, Team Building, Budgets, Press Releases, Microsoft Office, Public Speaking, Account Management, Advertising, Event Management, Sales Management, Newsletters, Editing, Process Scheduler

Education
California State University-Northridge   1995 — 1997
Bachelor of Arts, Journalism

California State University-Long Beach   1989 — 1994
Bachelor of Arts, English; Creative Writing

Experience
VCA  December 2014 - Present
Shield Healthcare   June 2013 - August 2014
Pinkberry Ventures, Inc  October 2012 - May 2013
Yahoo!  March 2008 - October 2012
Yahoo!  October 2007 - March 2008
Yahoo!  July 2006 - October 2007
Yahoo!  November 2005 - July 2006
Yahoo!  March 2005 - November 2005
Yahoo!  March 2004 - October 2005

Skills
Online Advertising, Online Marketing, SEM, SEO, Advertising Operations, Training & Development, Instructional Design, Training Delivery, Training Documentation, Content Management, Instructor-led Training, Training, Employee Training, Technical Training, Hands-on Training, Learning Management, Learning Management..., Blended Learning, eLearning, Online Training, Yahoo Search Marketing, PPC, Captivate, SharePoint, SnagIt, Cross-functional Team..., Optimization, E-Learning, Needs Analysis, Content Development, ADDIE, Technical Writing, Presentation Coaching, Adobe Connect, Content Writing, Leadership Development, Performance Management, Display Advertising, WebEx, Copywriting, Copy Editing, Coaching, Documentations, Knowledge Management

Education
Cal State Fullerton   2004 — 2010
Master of Arts (M.A.), English

Cal State Fullerton   2001 — 2003
Bachelor of Arts (BA), English

Citrus College   1998 — 2001
Associate of Arts (AA), Theatre

Experience
Shield HealthCare - Medical Supplies for Care at Home Since 1957   August 2015 - Present
Shield Healthcare   January 2012 - August 2015
Shield Healthcare   July 2010 - January 2012
Shield Healthcare   January 2010 - July 2010
Shield Healthcare   June 2007 - January 2010
Shield Healthcare   March 2005 - June 2007
Antelope Valley Union High School District  February 2002 - March 2005

Skills
Customer Service, Team Building, Healthcare, Spreadsheets, Microsoft Excel, Process Improvement, Outlook, Strategic Planning, Microsoft Office, Coaching, Development Of Employees, Communication, Training, Leadership, Employee Relations, Human Resources, Customer Retention, Sales, Data Entry, Recruiting, Time Management, Inventory Management

Education
California State University-Northridge   2005 — 2007
BA, Public Sector Management

Antelope Valley College   2000 — 2004
AA, Liberal Arts

Palmdale High School

Experience
Prime Time Living Magazine   April 2015 - Present
Senior Helpers NorthBay   March 2012 - April 2015
Arcadia Home Care & Staffing  September 2008 - February 2012
Reliable Caregivers, Inc.   September 2006 - May 2008
Shield Healthcare   July 2002 - September 2006
Forest Pharmaceuticals  January 2000 - January 2001

Skills
Marketing, Elder Care, Healthcare, Seniors, Case Managment, Long-term Care, Marketing Strategy, Community Outreach, Public Speaking, Hospitals, Public Relations, Strategic Planning, Event Planning, Medicare, Home Care, Healthcare Management, Nursing, Managed Care, Event Producing, Medicaid, Healthcare Consulting, Healthcare Industry, Physician Relations, Patient Advocacy, Disease Management, Compassion, Social Services, Wound Care, Physicians, HIPAA, Utilization Management, Quality Improvement, Health Education, Acute Care, Case Management, Team Building, Customer Service, Leadership, Management, Sales, Training, Alzheimer's Disease, New Business Development, Nonprofits

Education
The University of Akron
Bachelor of Science Business Admin, Marketing

Experience
American Modern Insurance Group  August 2014 - Present
Mercury Insurance  September 2012 - August 2014
Shield Healthcare   May 2011 - September 2012
Mercury Insurance  November 2006 - January 2011
Mercury Insurance  June 2004 - November 2006
Mercury Insurance  April 2001 - June 2004
Sears Holdings Corporation  January 1997 - April 2001
Goodyear Tire & Rubber Company  1995 - 1997

Skills
Insurance, Property Damage, Casualty, Claims Investigations, Claim Investigation, Insurance Adjusting, Workers Compensation, Claim, Property & Casualty..., Small Claims, Personal Injury..., Supervising, Subrogation, Underwriting, Xactimate, Estimating, Homeowners, Property, Investigation, Management, Sales, Medical Terminology, Client Liaison, Medical Billing, Policy Analysis, Change Management, Customer Service, Construction, Project Management, Loss Mitigation, Residential Roofing, Flat Roofing, Legal Issues, Emergency Services, Litigation, Property Claims, Casualty Insurance

Education
American Institute for Chartered Property Casualty Underwriters   2012 — 2015
Associate In Claims, Property Technical Certificate, Insurance

California State University-Northridge   1998 — 2000
Bachelors, Economics, Business

Experience
Shield Healthcare   September 2005 - Present
Shield Healthcare   October 2009 - November 2012
Worklife Benefits  March 1999 - May 2005
Lady Foot Locker  March 1991 - March 2000

Education
Southern Oregon University   1987 — 1989
Early Childhood Education and Teaching

Crater high school   1985 — 1987
High school diploma, College excelerated

Experience
Shield Healthcare   April 2014 - Present
Embody Wellness (AM Nutrition Consulting, LLC)   2011 - Present
Wellness Corporate Solutions, LLC  December 2012 - April 2014
Medifast California   May 2011 - April 2014
Natixis Global / Managed Portfolio Advisors   March 2009 - August 2011
Goldmans Sachs & Co.   June 2006 - March 2008
Wachovia Capital Markets, LLC  January 2004 - June 2006

Skills
Nutrition, Wellness, Holistic Health, Cooking, PowerPoint, Nutrition Education, Natural and holistic..., Nutritional Counseling, Health, Business Development, Weight, Entrepreneurship, Training, Relationshiop management, Research, Lifestyle, Health Education, Marketing, Clinical Nutrition, Health Promotion, Healthcare

Education
Eastern Michigan University   2011 — 2013
Master of Science (MS), Dietetics and Human Nutrition

University of California, Berkeley   2010 — 2010
Post-baccalaureate Health Sciences Program, preparation for master of science studies.

Bauman College   2009 — 2010
Culinary Certification

Yogaworks San Francisco   2009 — 2009
Yoga Teacher Training, Yoga Teacher Training/Yoga Therapy

University of California, Los Angeles   1999 — 2002
Bachelor of Arts (BA), Economics and Spanish

Wound Care Education Institute
Certified Wound Care Market Specialist, Wound Care

Experience
Shield HealthCare   May 1984 - Present

Education
University of California, Berkeley   1970 — 1974
Bachelor of Arts (BA), Sociology

Experience
Total Merchant Services  April 2014 - Present
Shield Healthcare   February 2013 - April 2014
Ogletree, Deakins, Nash, Smoak & Stewart P.C.   May 2012 - February 2013
GrayRobinson, P.A.   November 2000 - May 2012
Alternative Resources Corporation – EDS/General Motors Corporation   1998 - 2000
HASCI   1997 - 1998
National TechTeam  1996 - 1997
United States Navy  1991 - 1995

Skills
VPN, DNS, Switches, Disaster Recovery, Windows Server, Routers, Troubleshooting, Firewalls, Networking, WAN, Group Policy, Security, Servers, Dell PowerEdge Servers, Vendor Management, Active Directory, Windows 7, EMC Storage, Project Management, Wireless Networking, Cisco Wireless, System Design, Cisco Firewall Security, Antivirus, Cisco Routers

Education
Davenport University   1996 — 2000
B.B.A, Management

Experience
Shield Healthcare   December 2012 - Present
Shield Healthcare   June 2004 - Present
Shield Healthcare   August 2009 - December 2012
Shield Healthcare   June 2004 - August 2009

Skills
Medical Devices, Customer Service, Process Improvement, Software Documentation, Healthcare, Team Building, Sales Operations, Sales, Microsoft Excel, Hospitals, Leadership, Outlook, Strategic Planning, Account Management, Accounts Payable, Training, Management

Education
Pasadena City College

Experience
Shield HealthCare   August 2015 - Present
Spin Master Ltd.  August 2013 - August 2015
The Walt Disney Company - Disney Consumer Products  November 2010 - August 2013
Optical Shop International   March 2010 - November 2010
The Walt Disney Company - Disney Consumer Products  August 2008 - March 2010
Nike, Inc.   June 2007 - August 2007
Spy Optic, Inc.   August 2003 - June 2006
Time Inc.  March 2000 - August 2003

Skills
Merchandising, Retail, Product Development, Product Management, E-commerce, Action Sports, Sporting Goods, Media, Advertising, Marketing, Management, Strategic Partnerships, Sales, P&L Management

Education
University of Southern California - Marshall School of Business   2006 — 2008
MBA, Marketing/Strategy

University of California, San Diego   1996 — 2000
BA, Literature-Writing, Sociology

Experience
Ebco Inc.  June 2015 - Present
Mood Media  October 2014 - June 2015
Home Decorators Collection  December 2008 - November 2014
Fix A Lift, Inc.   February 2007 - December 2008
Associated Fastening Products   June 2005 - February 2007
TOCA Enterprises USA, Inc   July 2004 - January 2005
American Health Products  February 2001 - January 2004
Shield Healthcare   June 2000 - September 2000
Osco Drug Store   February 1999 - June 2000
Feed Control Corp   June 1995 - February 1999

Skills
Physical Inventory, Warehouse Management, Distribution, Cycle Counting, Logistics, Microsoft Office, Operations, Organizing, Quickbooks, Customer Service, Teamwork, FTL, Shipping, Warehousing, Operations Management, Problem Solving, Receiving, 3PL, Excel, Logistics Management, Supervisory Skills, Word, Outlook, PowerPoint, Distribution Management, Team Leadership, Mentoring, LTL, Access, Inventory Management, Inventory Control, Transportation, Retail, WMS, Team Building, Transportation..., Distribution Center..., Supply Chain Management, Distributed Team..., Process Improvement, QuickBooks, Management, Microsoft Word, Microsoft Excel, Purchasing, Budgets, Leadership, Process Scheduler, Training, Pricing

Education
Northeastern Illinois University   1993 — 1997
Bachelor of Science, Business Management

University of Illinois at Chicago   1991 — 1992
N/A, Business Management

Experience
Shield Healthcare   November 2002 - Present
Great Big Color, Inc.   December 2000 - November 2002
Rehab Solutions  November 1993 - November 2000

Skills
Urology, Wound Care, Hospitals, Public Speaking, Oncology, Biotechnology, Healthcare, Orthopedic, Medical Devices, Endocrinology, Diabetes, Managed Care, Selling Skills, Cardiology, Capital Equipment, Medicaid, Physicians, Operating Room, Disposables, Market Development, Surgeons, Sales Force Development, Sales, Orthopedics, Strategic Planning

Education
Miami University   1989 — 1992
B.S., Political Science

Experience
Shield Healthcare   May 2012 - Present
Lavi Industries  November 2007 - March 2012
Securitas Security services  October 2002 - August 2006
SMS Sheet Metal Specialties   November 1998 - March 2002

Skills
Advertising, Account Management, Customer Service, Leadership, Management, Process Improvement, Project Management, Sales, Time Management, Strategic Planning, Microsoft Excel, Sales Management, Sales Operations, Team Building, Cold Calling, New Business Development, Sales Process, Microsoft Office

Education
University of La Verne   2013 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

College of the Canyons   2010 — 2013
Business Administration and Management, General

Experience
Shield Healthcare   January 2013 - December 2014
Shield Healthcare   September 2009 - December 2012
LA Boxing Franchise Corporation  November 2007 - September 2009
Sport Chalet  March 2003 - November 2007
Sport Chalet  October 2000 - March 2003
Sport Chalet  April 1997 - October 2000
Sport Chalet  September 1990 - April 1997

Skills
Process Improvement, Accounting, Strategic Planning, Microsoft Excel, Team Building, Home Care, Customer Service, Budgets, Inventory Management, Business Planning, Customer Satisfaction, Team Leadership, Operations Management, Training, Recruiting, Human Resources, Merchandising, Strategy, Contract Negotiation, Retail, Employee Relations, Purchasing, Inventory Control, Coaching, Business Development, Analysis, Leadership, Management, Sales, Healthcare, Project Management, Sales Management, Forecasting

Education
Baruch College, City University of New York (CUNY)

California State University-Northridge
Accounting & Finance

Liberty University

Experience
Shield Healthcare   May 2002 - Present

Education
Oakland Community College   1974 — 1980

Experience
Shield Healthcare   CTI/Telecom ManagerTeleInterpretersMarch 1996 - May 2008

Education
University of California, Berkeley   1998 — 2000
BA, Computer Graphics & Design

Experience
McKesson Health IT  February 2015 - Present
HIMS Consulting Group  June 2014 - December 2014
Computer Task Group  October 2010 - June 2014
Max IT Services  October 2011 - October 2012
P. Murphy & Associates   January 2010 - June 2010
Wellpoint Anthem  September 2009 - February 2010
Antelope Valley Hospital  February 2000 - August 2009
Shield Healthcare   October 1997 - October 2000

Skills
Visio, Access, Windows, SSRS, Healthcare Information..., Project Management, Microsoft Office, Revenue Cycle, HIPAA, McKesson STAR, Healthcare, Medical Records, SDLC, Microsoft Excel, Program Management, Hospitals, Troubleshooting, Customer Service, Strategic Planning, Databases, Requirements Analysis, Business Analysis, Business Intelligence, Systems Analysis, Database Administration, Software Implementation, Analysis, HL7, EMR, MS Project, EHR, Cerner

Education
California Institute of Technology   1993 — 1995

Hamilton High School
General, Music Performance, General

Experience
Shield Healthcare  

Skills
Nutrition Education

Education
San Diego State University-California State University   2005 — 2007
BS, Food and Nutritional Sciences

Experience
Novo Nordisk  March 2015 - Present
Novo Nordisk  October 2012 - April 2015
Shield Healthcare   September 2011 - December 2013
Kaiser Permanente  September 2011 - October 2013
Sweet Science Nutrition, Home Health   September 2011 - September 2013
General Mills  June 2011 - December 2011
Women, Infant, and Children Program (WIC)   September 2009 - December 2010
Miami Children's Hospital  August 2008 - September 2009

Skills
Medical Nutrition..., Nutrition, Healthcare, Marketing, Nutrition Education, Dietetics, Nutritional Counseling, Health Promotion, Clinical Nutrition, Medicine, Disease Management, ICU, Rehabilitation, Spanish, NICU, GLP-1 Therapy, Diabetes Care, Insulin Education, Disease Prevention, Public Speaking, Tube Feeding, Diabetes

Education
Florida International University
Bachelor's of Science, Dietetics & Nutrition

Texas A&M University
Master's of Science, Human Sciences

Experience
Shield Healthcare   August 1991 - Present
CPC Santa Ana Hospital   October 1989 - July 1991
Control Data Corporation  July 1974 - August 1988

Skills
Medical Devices, Sales, Home Care, Managed Care, Healthcare, Selling, Hospitals, Sales Operations, Capital Equipment, Medicare, Urology, Healthcare Industry, Marketing, Strategic Planning, Diabetes, Sales Process, Healthcare Management, Team Building

Education
California State University-Long Beach   1967 — 1973
Bachelor of Arts (B.A.), Speech Communication and Rhetoric

Experience
Shield Healthcare   2012 - Present
Tax Resolution Services, Co.   2011 - 2012
Universal Music Group  2010 - 2010

Skills
Financial Analysis, Accounting, Accounts Receivable, Microsoft Excel, Data Analysis, Budgets, Marketing, Payroll, PowerPoint, Analysis, Outlook, Access, Forecasting, Customer Service, Process Improvement, Microsoft Office, Strategic Planning, Microsoft Word, Inventory Management

Education
California State University-Northridge   2009 — 2011
MBA

California State University-Northridge   1999 — 2003
Bachelor of Science, Information System

Reseda High School   1991 — 2001

Experience
Sanofi  March 2013 - Present
Shield Healthcare   January 2012 - March 2013

Skills
Contract Negotiation, Account Management, Healthcare Management, Budgets, Cardiology, Cross-functional Team..., Clinical Research, Healthcare, Hospitals, Managed Care, Leadership, Medical Devices, Medicare, Oncology, Pharmaceutical Industry, Pharmaceutical Sales, Product Launch, Sales, Sales Management, Sales Operations, Selling, Strategic Planning, Team Building, Urology

Education
University of Southern California   1981 — 1985
BS, Business Adminstration

Experience
QSKB   May 2012 - Present
Shield Healthcare   June 2004 - April 2012
Allstate  December 1970 - May 1997

Education
Illinois State University

Experience
Shield Healthcare   June 2013 - Present

Skills
Medicare, Sales, Hospitals, Management, Customer Service, Public Speaking, Managed Care, Marketing, Marketing Strategy, Sales Operations, Team Building, Business Development, Sales Management, Healthcare, New Business Development, Home Care, Strategic Planning, Account Management, Real Estate, Salesforce.com, Medicaid, Recruiting, Selling, Direct Sales, Leadership, Team Leadership, Physician Relations, Budgets, Project Management, CRM, Microsoft Office, Elder Care, Negotiation, Microsoft Excel, PowerPoint, Event Planning, Social Networking, Cold Calling, Entrepreneurship, Microsoft Word, Vendor Relationships, Sales Presentations, Talent Acquisition, Direct Marketing, Fundraising, Orthopedic, Marketing Communications, Healthcare Industry, Sourcing

Education
The University of Texas at San Antonio   2000 — 2002
BBA, Marketing

Experience
RC Becker and Son, Inc.   April 2001 - Present
Shield Healthcare   April 2000 - April 2001
Converse Consultants  April 1990 - April 2000

Education
Liberty University   2006 — 2008
Master's degree, Religion/Religious Studies

University of Phoenix   2003 — 2005
Master's degree, Business Administration and Management, General

Experience
Shield Healthcare   January 2013 - Present
Enterprise Rent-A-Car  January 2007 - January 2013
Berliner Specialty Distributors  January 2004 - March 2006

Skills
Fleet Management, Customer Satisfaction, Sales Management, Fleet, Sales, Profit, Customer Service, Account Management, Cold Calling, Customer Retention, Business Development, New Business Development

Education
University of Maryland College Park   2003 — 2005
Agriculture resource economics, small business management

Northeastern University   2000 — 2002

Experience
Shield Healthcare   November 2012 - Present
Bausch + Lomb  March 2007 - June 2012
Critical Therapeutics  September 2005 - December 2006

Skills
Sales Management, Medical Devices, Sales Presentations, Pharmaceutical Sales, Direct Sales, Account Management, Team Management, Sales Operations, Surgery, Pulmonology, Biotechnology, Sales Process, Urology, Disposables, Cold Calling, Selling Skills, Salesforce.com, Hospital Sales, Neurology, Sales Effectiveness, Managed Care, Pharmaceutical Industry, Gastroenterology, Medical Sales, Cardiology, Nursing, B2B

Education
University of Oregon - Charles H. Lundquist College of Business