The Faneuil Group
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The Faneuil Group Employees
Employee
Years
Job
Industry
Alexander Cubillos, PMP Alexander Cubillos, PMP's The Faneuil Group Experience February 2006 - July 2010
Job Project Manager at Ultimate Software
Industry Information Technology and Services
Experience
Ultimate Software August 2013 - Present
Ultimate Software April 2012 - August 2013
Kyra Infotech July 2010 - April 2012
The Faneuil Group February 2006 - July 2010
Fiduciaria Popular January 2002 - October 2004
Porvenir January 1998 - November 2000
Skills
MS Project, Visio, MS Office Suite, Project Management, Software Project..., Microsoft Office, Business Analysis, Sales, Customer Satisfaction, Training, Team Mentoring, Process Improvement, Leadership, SharePoint, Management, Vendor Management, Software Documentation, SDLC, Strategic Planning, Business Intelligence, OnePager Pro, OnePager Express, Gantt Art, Access, Business Process...
Education
Florida Atlantic University 2014 — 2016
Master of Business Administration (MBA), International Business
Florida Atlantic University 2011 — 2013
Bachelor of Business Administration (BBA), Management Information Systems
Palm Beach Community College 2009 — 2011
Associates Degree in Arts, Business Administration
Politécnico Grancolombiano 2000 — 2004
Not Graduated, Finance Administration
Ultimate Software August 2013 - Present
Ultimate Software April 2012 - August 2013
Kyra Infotech July 2010 - April 2012
The Faneuil Group February 2006 - July 2010
Fiduciaria Popular January 2002 - October 2004
Porvenir January 1998 - November 2000
Skills
MS Project, Visio, MS Office Suite, Project Management, Software Project..., Microsoft Office, Business Analysis, Sales, Customer Satisfaction, Training, Team Mentoring, Process Improvement, Leadership, SharePoint, Management, Vendor Management, Software Documentation, SDLC, Strategic Planning, Business Intelligence, OnePager Pro, OnePager Express, Gantt Art, Access, Business Process...
Education
Florida Atlantic University 2014 — 2016
Master of Business Administration (MBA), International Business
Florida Atlantic University 2011 — 2013
Bachelor of Business Administration (BBA), Management Information Systems
Palm Beach Community College 2009 — 2011
Associates Degree in Arts, Business Administration
Politécnico Grancolombiano 2000 — 2004
Not Graduated, Finance Administration
Dan Perron's The Faneuil Group Experience July 2000 - June 2001
Job Business Owner, Author, and Consultant at Daniel Perron & Associates
Industry Management Consulting
Experience
Daniel Perron & Associates August 2014 - Present
ANIM, Manitoba's Bilingual Trade Agency September 2011 - Present
Protegra Inc. July 2001 - July 2014
FireSpirit Inc. March 2009 - June 2014
FireSpirit Inc. November 2006 - March 2009
The Faneuil Group July 2000 - June 2001
PBSC Computer Training June 1999 - July 2000
Russel Metals May 1997 - July 1999
Russel Metals June 1995 - May 1997
Canadian Forces August 1977 - May 1995
Skills
Change Management, Process Improvement, Coaching, Quality Assurance, Customer Relations, Organizational..., Business Transformation, Behavioural Change, Management Consulting, Operations Management, Balanced Scorecard, Performance Metrics, Performance Analysis, Lean Transformation, Strategic Planning, Governance, Public Sector, Government, First Nations, Lean Manufacturing, Strategy, Customer Service, Training, Management, Leadership, Organizational..., Program Management, Sales, Continuous Improvement, Project Management, Project Planning, Quality Management, Team Building, Business Process
Education
Collège Militaire Royal de Saint-Jean (CMR) 1977 — 1982
Business Administration
Université de Sherbrooke 1977 — 1982
Bachelors
Daniel Perron & Associates August 2014 - Present
ANIM, Manitoba's Bilingual Trade Agency September 2011 - Present
Protegra Inc. July 2001 - July 2014
FireSpirit Inc. March 2009 - June 2014
FireSpirit Inc. November 2006 - March 2009
The Faneuil Group July 2000 - June 2001
PBSC Computer Training June 1999 - July 2000
Russel Metals May 1997 - July 1999
Russel Metals June 1995 - May 1997
Canadian Forces August 1977 - May 1995
Skills
Change Management, Process Improvement, Coaching, Quality Assurance, Customer Relations, Organizational..., Business Transformation, Behavioural Change, Management Consulting, Operations Management, Balanced Scorecard, Performance Metrics, Performance Analysis, Lean Transformation, Strategic Planning, Governance, Public Sector, Government, First Nations, Lean Manufacturing, Strategy, Customer Service, Training, Management, Leadership, Organizational..., Program Management, Sales, Continuous Improvement, Project Management, Project Planning, Quality Management, Team Building, Business Process
Education
Collège Militaire Royal de Saint-Jean (CMR) 1977 — 1982
Business Administration
Université de Sherbrooke 1977 — 1982
Bachelors
Peter Engle's The Faneuil Group Experience July 1995 - June 1997
Job President and CEO at Joy Communications
Industry Telecommunications
Experience
Joy Communications August 2000 - Present
SITEL Corp August 1997 - 2000
The Faneuil Group July 1995 - June 1997
Nortel August 1992 - June 1995
United States Army Intelligence 1985 - 1990
Skills
Disaster Recovery, Unified Communications, Cables, Strategic Planning, Cloud Computing, IT Service Management, Telephony, VoIP, Sales Management, Managed Services, Telecommunications, Solution Selling, IP Phones, SaaS, Call Center, SIP, IP, Hosted Services, Network Design, IP PBX, IVR, WAN, Project Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1990 — 1992
MBA, Marketing/General Management
University of Vermont 1980 — 1984
BA, Political Science, French
St. Johnsbury Academy, St. Johnsbury Vermont 1978 — 1980
Granby High School, Norfolk Virginia 1976 — 1978
Joy Communications August 2000 - Present
SITEL Corp August 1997 - 2000
The Faneuil Group July 1995 - June 1997
Nortel August 1992 - June 1995
United States Army Intelligence 1985 - 1990
Skills
Disaster Recovery, Unified Communications, Cables, Strategic Planning, Cloud Computing, IT Service Management, Telephony, VoIP, Sales Management, Managed Services, Telecommunications, Solution Selling, IP Phones, SaaS, Call Center, SIP, IP, Hosted Services, Network Design, IP PBX, IVR, WAN, Project Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1990 — 1992
MBA, Marketing/General Management
University of Vermont 1980 — 1984
BA, Political Science, French
St. Johnsbury Academy, St. Johnsbury Vermont 1978 — 1980
Granby High School, Norfolk Virginia 1976 — 1978
Wanda Donovan Wanda Donovan's The Faneuil Group Experience 2002 - 2003
Job Human Resources Leader — Delivering Transformational HR Leadership to Drive Organizational Success
Industry Mental Health Care
Experience
SPS, Inc. 2005 - Present
Adams Produce Company, Inc 2007 - 2008
The Faneuil Group 2002 - 2003
Bostrom Seating, Inc. 1995 - 2001
Skills
Psychology, Mental Health, Psychotherapy, Adolescents, Family Therapy, Leadership, Group Therapy, Treatment, Public Speaking, Nonprofits, Crisis Intervention, Mental Health Counseling, Human Resources, HR Policies, HR Consulting, HR Strategy, Human Capital Management, Succession Planning, Staffing Plans, Recruiting, Compensation & Benefits, Strategic Planning, Business Analysis, Executive..., Operational Due..., Trusted Business Partner, Building Business..., Organizational..., Organizational Design, Corporate Restructuring, Risk Assessment, Workers Compensation, Workers' Compensation..., Workers Compensation..., Communication Skills, Benefits Negotiation, Contract Negotiation, Labor Contract..., Workforce Planning, Cross-cultural..., Performance Improvement
Education
University of Alabama
Master of Science (M.S.), Social Work
Faulkner University
Bachelor of Science (B.S.), Human Resource Management
SPS, Inc. 2005 - Present
Adams Produce Company, Inc 2007 - 2008
The Faneuil Group 2002 - 2003
Bostrom Seating, Inc. 1995 - 2001
Skills
Psychology, Mental Health, Psychotherapy, Adolescents, Family Therapy, Leadership, Group Therapy, Treatment, Public Speaking, Nonprofits, Crisis Intervention, Mental Health Counseling, Human Resources, HR Policies, HR Consulting, HR Strategy, Human Capital Management, Succession Planning, Staffing Plans, Recruiting, Compensation & Benefits, Strategic Planning, Business Analysis, Executive..., Operational Due..., Trusted Business Partner, Building Business..., Organizational..., Organizational Design, Corporate Restructuring, Risk Assessment, Workers Compensation, Workers' Compensation..., Workers Compensation..., Communication Skills, Benefits Negotiation, Contract Negotiation, Labor Contract..., Workforce Planning, Cross-cultural..., Performance Improvement
Education
University of Alabama
Master of Science (M.S.), Social Work
Faulkner University
Bachelor of Science (B.S.), Human Resource Management
Peter Rempel Peter Rempel's The Faneuil Group Experience 2004 - 2005
Job Independent type designer
Industry Design
Experience
Intelligent Hospital Systems May 2011 - Present
PR Fonts 1998 - Present
Hewlett-Packard August 2009 - March 2011
the Faneuil Group 2004 - 2005
Skills
Active Directory, XP, Pharmacy, Windows, Hospitals, Medical Devices, Typography, Calligraphy, Software Documentation, Graphic Design, Logo Design, Windows Server, Microsoft Office, Adobe Acrobat, Blackberry Enterprise..., Mac, Technical Support, Troubleshooting, Computer Hardware, HTML, Windows XP
Education
Red River College 2003 — 2004
Certificate, Microcomputer Technology
The University of Winnipeg
Bachelor of Arts (B.A.), Theatre/Theater
Intelligent Hospital Systems May 2011 - Present
PR Fonts 1998 - Present
Hewlett-Packard August 2009 - March 2011
the Faneuil Group 2004 - 2005
Skills
Active Directory, XP, Pharmacy, Windows, Hospitals, Medical Devices, Typography, Calligraphy, Software Documentation, Graphic Design, Logo Design, Windows Server, Microsoft Office, Adobe Acrobat, Blackberry Enterprise..., Mac, Technical Support, Troubleshooting, Computer Hardware, HTML, Windows XP
Education
Red River College 2003 — 2004
Certificate, Microcomputer Technology
The University of Winnipeg
Bachelor of Arts (B.A.), Theatre/Theater
IMRAN HAFEEZ IMRAN HAFEEZ's The Faneuil Group Experience October 2002 - May 2006
Job Network / System Analyst
Industry Information Technology and Services
Experience
American Express May 2006 - June 2013
The Faneuil Group October 2002 - May 2006
Skills
Proficient in various..., Experience performing..., Network operating..., Installing and..., Good knowledge of..., Good understanding of..., Troubleshooting and..., Ability to interact..., Management, Team Leadership, Customer Service, Customer Satisfaction, Analysis, Leadership, Sales, Vendor Management, Strategic Planning, Performance Management, Business Analysis
Education
Canadian College of Business, Science and Technology 2013 — 2014
Diploma in Network Administration / Technician, Network and System Administration/Administrator, A+
The Islamia University of Bahawalpur 1993 — 1995
Master's degree, Mass Communication/Media Studies
Government College of Cmmerce 1986 — 1988
Diploma, Business/Commerce, General
American Express May 2006 - June 2013
The Faneuil Group October 2002 - May 2006
Skills
Proficient in various..., Experience performing..., Network operating..., Installing and..., Good knowledge of..., Good understanding of..., Troubleshooting and..., Ability to interact..., Management, Team Leadership, Customer Service, Customer Satisfaction, Analysis, Leadership, Sales, Vendor Management, Strategic Planning, Performance Management, Business Analysis
Education
Canadian College of Business, Science and Technology 2013 — 2014
Diploma in Network Administration / Technician, Network and System Administration/Administrator, A+
The Islamia University of Bahawalpur 1993 — 1995
Master's degree, Mass Communication/Media Studies
Government College of Cmmerce 1986 — 1988
Diploma, Business/Commerce, General
Eric Sherman Eric Sherman's The Faneuil Group Experience 1996 - 2000
Job Sales and Business Development I Contact Center I Fulfillment | Customer Experience I Revenue Growth I Solutions Selling
Industry Outsourcing/Offshoring
Experience
Sherman Marketing Group October 2013 - Present
Stratus Contact Solutions March 2012 - October 2013
Global Response January 2008 - February 2012
Xturion 2006 - 2007
Global Telesourcing 2004 - 2006
Global Response Corporation 2001 - 2004
Inpulse Response Group 2000 - 2001
The Faneuil Group 1996 - 2000
InfoCision Management Corporation 1991 - 1996
Sherman Marketing Associates 1987 - 1991
Skills
Inbound, E-commerce, Call Center, Lead Generation, Direct Marketing, Contact Strategy, Social Media Monitoring, social media, Social Media Outreach, Outsourcing, Customer Loyalty, Customer Retention, Customer Satisfaction, Fulfillment, DRTV, Direct Response, Order Processing, New Business Development, Small Business..., Virtual Teams, Contact Center, Customer Experience, BPO, Strategic Partnerships, Social Media, Inbound Marketing, CRM, Multi-channel Marketing, Business Development, Contact Centers, Brand Loyalty, Social Media Measurement, Direct Response..., Customer Engagement, Call Center Development, Call Centers, Management, Strategy, Workforce Management, Salesforce.com, Solution Selling, Direct Sales, Customer Acquisition, Executive Management, Advertising, Sales, Marketing, Training, Enterprise Software, P&L Management
Education
Fairleigh Dickinson University
BS, Marketing
Pace University
Program in Marketing Management
Sherman Marketing Group October 2013 - Present
Stratus Contact Solutions March 2012 - October 2013
Global Response January 2008 - February 2012
Xturion 2006 - 2007
Global Telesourcing 2004 - 2006
Global Response Corporation 2001 - 2004
Inpulse Response Group 2000 - 2001
The Faneuil Group 1996 - 2000
InfoCision Management Corporation 1991 - 1996
Sherman Marketing Associates 1987 - 1991
Skills
Inbound, E-commerce, Call Center, Lead Generation, Direct Marketing, Contact Strategy, Social Media Monitoring, social media, Social Media Outreach, Outsourcing, Customer Loyalty, Customer Retention, Customer Satisfaction, Fulfillment, DRTV, Direct Response, Order Processing, New Business Development, Small Business..., Virtual Teams, Contact Center, Customer Experience, BPO, Strategic Partnerships, Social Media, Inbound Marketing, CRM, Multi-channel Marketing, Business Development, Contact Centers, Brand Loyalty, Social Media Measurement, Direct Response..., Customer Engagement, Call Center Development, Call Centers, Management, Strategy, Workforce Management, Salesforce.com, Solution Selling, Direct Sales, Customer Acquisition, Executive Management, Advertising, Sales, Marketing, Training, Enterprise Software, P&L Management
Education
Fairleigh Dickinson University
BS, Marketing
Pace University
Program in Marketing Management
Ferryn Floyd, MBA's The Faneuil Group Experience January 2002 - August 2003
Job Resource Manager at ITC Personal InHome Care, LLC
Industry Hospital & Health Care
Experience
ITC Personal In-Home Care, LLC January 2015 - Present
ITC Personal In-Home Care, LLC June 2013 - Present
American Cancer Society April 2014 - July 2014
Self Employed August 2011 - May 2013
Architectural Graphics, Inc April 2004 - May 2010
The Faneuil Group January 2002 - August 2003
American Concrete Institute September 1999 - July 2001
Graphic Associates, Incorporated July 2000 - January 2001
Bank One June 1999 - September 1999
University of Detroit Mercy January 1990 - September 1998
Skills
Construction Drawings, Program Management, Leadership, Project Management, Process Improvement, AutoCAD, Creative Direction, Marketing, Telecommunications, Project Planning, Teamwork, MS Project, Corel Draw, Microsoft Excel, Microsoft Office, Budgets, Microsoft Project, Management, Customer Service, Training, Strategic Planning, Team Building
Education
Grand Canyon University 2011 — 2013
Master of Business Administration (MBA), Health Systems Management
University of Detroit Mercy 1990 — 1997
Bachelor of Arts (BA), Economics & Business Administration
ITC Personal In-Home Care, LLC January 2015 - Present
ITC Personal In-Home Care, LLC June 2013 - Present
American Cancer Society April 2014 - July 2014
Self Employed August 2011 - May 2013
Architectural Graphics, Inc April 2004 - May 2010
The Faneuil Group January 2002 - August 2003
American Concrete Institute September 1999 - July 2001
Graphic Associates, Incorporated July 2000 - January 2001
Bank One June 1999 - September 1999
University of Detroit Mercy January 1990 - September 1998
Skills
Construction Drawings, Program Management, Leadership, Project Management, Process Improvement, AutoCAD, Creative Direction, Marketing, Telecommunications, Project Planning, Teamwork, MS Project, Corel Draw, Microsoft Excel, Microsoft Office, Budgets, Microsoft Project, Management, Customer Service, Training, Strategic Planning, Team Building
Education
Grand Canyon University 2011 — 2013
Master of Business Administration (MBA), Health Systems Management
University of Detroit Mercy 1990 — 1997
Bachelor of Arts (BA), Economics & Business Administration
Mark-Anthony Wright Mark-Anthony Wright's The Faneuil Group Experience December 2009 - Present
Job Business Analyst at The Faneuil Group
Industry Business Supplies and Equipment
Experience
The Faneuil Group December 2009 - Present
The Faneuil Group December 2009 - Present
Office Depot December 2005 - December 2010
Office Depot Inc December 2005 - December 2010
Office Depot Inc December 2005 - December 2008
Vanguard Car Rental USA Inc January 1999 - January 2005
Skills
Call Center, Strategic Planning, Customer Service, Problem Solving, Team Building, Forecasting, Account Management, Management, Call Centers, Coaching, Process Improvement, Customer Satisfaction, Troubleshooting, Operations Management, Outsourcing, Leadership, Vendor Management, Team Leadership, Performance Management, Program Management, CRM, Business Process..., Budgets, Change Management, Business Analysis, Software Documentation, Telecommunications, Project Management, Project Planning, Business Process, Strategy, Recruiting
Education
Broward Community College 1997 — 1999
Associate Science Degree, Professional Pilot
Broward Community College 1996 — 1999
Professional Pilot, Aviation
The Faneuil Group December 2009 - Present
The Faneuil Group December 2009 - Present
Office Depot December 2005 - December 2010
Office Depot Inc December 2005 - December 2010
Office Depot Inc December 2005 - December 2008
Vanguard Car Rental USA Inc January 1999 - January 2005
Skills
Call Center, Strategic Planning, Customer Service, Problem Solving, Team Building, Forecasting, Account Management, Management, Call Centers, Coaching, Process Improvement, Customer Satisfaction, Troubleshooting, Operations Management, Outsourcing, Leadership, Vendor Management, Team Leadership, Performance Management, Program Management, CRM, Business Process..., Budgets, Change Management, Business Analysis, Software Documentation, Telecommunications, Project Management, Project Planning, Business Process, Strategy, Recruiting
Education
Broward Community College 1997 — 1999
Associate Science Degree, Professional Pilot
Broward Community College 1996 — 1999
Professional Pilot, Aviation
Karin Fairbairn's The Faneuil Group Experience October 1994 - December 1995
Job Senior Data Specialist
Industry Information Technology and Services
Experience
Shared Vision Management Search Inc. May 2011 - Present
Thindata 1:1 March 2010 - October 2010
Sears Canada February 2003 - February 2010
MapInfo January 2001 - June 2002
PwC Consulting August 1999 - April 2000
BBM Canada January 1996 - August 1999
The Faneuil Group October 1994 - December 1995
Angus Reid Group July 1990 - October 1994
Wardrop Engineering October 1988 - June 1990
AECL May 1985 - August 1988
Skills
Unix, SQL Server, Clustering, Access, Windows, ANOVA, Analytics, Data Warehousing, Factor, Decision Trees, DB2, Regression, Statistics, Modeling, Mining, SQL, Databases, Excel, Business Intelligence, Shell Scripting, AIX, Microsoft Excel, Oracle, Marketing Analytics, Microsoft SQL Server, Data Migration, SDLC, CRM, Regression Testing, Analysis, Data Mining, Business Analysis, Data Modeling, Market Research, Predictive Analytics, Database Marketing, Data Quality, SAS, Direct Marketing, Cognos, Segmentation, Marketing Research, Data Analysis, Survey Design, SAS programming, Predictive Modeling, Customer Analysis, Cluster, SAS Programming
Education
The University of Winnipeg 1980 — 1984
BSc, Pure Mathematics & Statistics
Shared Vision Management Search Inc. May 2011 - Present
Thindata 1:1 March 2010 - October 2010
Sears Canada February 2003 - February 2010
MapInfo January 2001 - June 2002
PwC Consulting August 1999 - April 2000
BBM Canada January 1996 - August 1999
The Faneuil Group October 1994 - December 1995
Angus Reid Group July 1990 - October 1994
Wardrop Engineering October 1988 - June 1990
AECL May 1985 - August 1988
Skills
Unix, SQL Server, Clustering, Access, Windows, ANOVA, Analytics, Data Warehousing, Factor, Decision Trees, DB2, Regression, Statistics, Modeling, Mining, SQL, Databases, Excel, Business Intelligence, Shell Scripting, AIX, Microsoft Excel, Oracle, Marketing Analytics, Microsoft SQL Server, Data Migration, SDLC, CRM, Regression Testing, Analysis, Data Mining, Business Analysis, Data Modeling, Market Research, Predictive Analytics, Database Marketing, Data Quality, SAS, Direct Marketing, Cognos, Segmentation, Marketing Research, Data Analysis, Survey Design, SAS programming, Predictive Modeling, Customer Analysis, Cluster, SAS Programming
Education
The University of Winnipeg 1980 — 1984
BSc, Pure Mathematics & Statistics
Lori Whitehurst's The Faneuil Group Experience
Job Work at home entrepreneur
Industry Outsourcing/Offshoring
Experience
The Faneuil Group
Skills
Customer Service, Team Leadership, Social Media, Online Marketing, Team Building, Recruiting, Budgets, Retail, Market Research, Project Management, Management, Microsoft Word, Leadership Development, Training, Public Speaking, Strategic Planning, Direct Sales, Account Management, Leadership, Marketing, New Business Development, Business Development, Social Networking, Social Media Marketing, Executive Management, Sales Management, Sales, Access, Marketing Strategy, Microsoft Excel, Microsoft Office, Coaching, Negotiation, Outlook, PowerPoint, Time Management
Education
University of Central Florida
Bachelor's Degree, Legal Studies, General
The Faneuil Group
Skills
Customer Service, Team Leadership, Social Media, Online Marketing, Team Building, Recruiting, Budgets, Retail, Market Research, Project Management, Management, Microsoft Word, Leadership Development, Training, Public Speaking, Strategic Planning, Direct Sales, Account Management, Leadership, Marketing, New Business Development, Business Development, Social Networking, Social Media Marketing, Executive Management, Sales Management, Sales, Access, Marketing Strategy, Microsoft Excel, Microsoft Office, Coaching, Negotiation, Outlook, PowerPoint, Time Management
Education
University of Central Florida
Bachelor's Degree, Legal Studies, General
Diane Murphy Foster Diane Murphy Foster's The Faneuil Group Experience January 1994 - November 1994
Job City Manager at Park City Municipal Corporation
Industry Government Administration
Experience
Park City Municipal Corporation March 2013 - Present
Park City Municipal Corporation August 2012 - March 2013
City of Park City, Utah April 2012 - August 2012
Park City Municipal Corporation April 2008 - January 2012
Backcountry.com May 2007 - March 2008
American Skiing Company January 1999 - May 2007
Tessera Enterprise Systems 1995 - 1998
Epsilon 1987 - 1995
The Faneuil Group January 1994 - November 1994
Skills
CRM, High Performance Teams, City Management, Organizational..., Marketing, Online Advertising, Intergovernmental..., Email Marketing, High Performance..., Local Government, Direct Marketing, High Performance..., Online Marketing, Web Marketing, Management, Market Research, Public Speaking, Organizational..., Program Management, Web Analytics, Database Marketing, Strategic Planning, Leadership, Marketing Strategy, New Business Development, Social Media, Public Relations, Event Management, Social Media Marketing, Resiliency, Project Management, Strategy, Customer Retention, Event Planning, Business Development, Team Management, Marketing Communications, Customer Service, Social Networking, Presentations, Project Planning, Networking, Sustainability, Analytics, Sales, New Business Generation, Employee Training, Maintaining Strong..., Change Management, Leadership Development
Education
University of Utah 2011 — 2013
Masters in Public Administration, Executive MPA Program
University of Cambridge 1996 — 1998
MBA, International Business
Bates College 1982 — 1986
BA, Rhetoric
Park City Municipal Corporation March 2013 - Present
Park City Municipal Corporation August 2012 - March 2013
City of Park City, Utah April 2012 - August 2012
Park City Municipal Corporation April 2008 - January 2012
Backcountry.com May 2007 - March 2008
American Skiing Company January 1999 - May 2007
Tessera Enterprise Systems 1995 - 1998
Epsilon 1987 - 1995
The Faneuil Group January 1994 - November 1994
Skills
CRM, High Performance Teams, City Management, Organizational..., Marketing, Online Advertising, Intergovernmental..., Email Marketing, High Performance..., Local Government, Direct Marketing, High Performance..., Online Marketing, Web Marketing, Management, Market Research, Public Speaking, Organizational..., Program Management, Web Analytics, Database Marketing, Strategic Planning, Leadership, Marketing Strategy, New Business Development, Social Media, Public Relations, Event Management, Social Media Marketing, Resiliency, Project Management, Strategy, Customer Retention, Event Planning, Business Development, Team Management, Marketing Communications, Customer Service, Social Networking, Presentations, Project Planning, Networking, Sustainability, Analytics, Sales, New Business Generation, Employee Training, Maintaining Strong..., Change Management, Leadership Development
Education
University of Utah 2011 — 2013
Masters in Public Administration, Executive MPA Program
University of Cambridge 1996 — 1998
MBA, International Business
Bates College 1982 — 1986
BA, Rhetoric
DeWitt Ewing DeWitt Ewing's The Faneuil Group Experience March 2002 - June 2004
Job Supervisor of Manufacturing & Distribution at American Red Cross
Industry Nonprofit Organization Management
Experience
American Red Cross May 2012 - Present
Portfolio Recovery Associates/Caliper INC July 2010 - June 2012
American Red Cross April 2009 - May 2012
Atomic Elephant Science and toy company October 2007 - April 2008
Wal-Mart Distribution Center June 2004 - November 2007
The Faneuil Group March 2002 - June 2004
Skills
Microsoft Office, Unix, point of sale, Remedy, Legacy Program, Go Global, Lotus Notes, Plexxium, Cobra, Docrequest, Human Resources, Quality Assurance, Leadership
Education
South University 2011 — 2014
Bacholer, HealthCare management
Tidewater Community College 2008 — 2010
Business
American Red Cross May 2012 - Present
Portfolio Recovery Associates/Caliper INC July 2010 - June 2012
American Red Cross April 2009 - May 2012
Atomic Elephant Science and toy company October 2007 - April 2008
Wal-Mart Distribution Center June 2004 - November 2007
The Faneuil Group March 2002 - June 2004
Skills
Microsoft Office, Unix, point of sale, Remedy, Legacy Program, Go Global, Lotus Notes, Plexxium, Cobra, Docrequest, Human Resources, Quality Assurance, Leadership
Education
South University 2011 — 2014
Bacholer, HealthCare management
Tidewater Community College 2008 — 2010
Business
Larry Rowland Larry Rowland's The Faneuil Group Experience 1995 - 1998
Job
Industry Computer Software
Experience
ACQUISITION INTEGRATION AND PROJECT MANAGEMENT CONSULTANT 2014 - Present
Nuance Communications, Inc. 2008 - 2014
Nuance Communications, Inc. 2002 - 2007
Macromedia 2001 - 2002
Allaire Corporation 1999 - 2002
Thomson Financial Services 1998 - 1999
The Faneuil Group 1995 - 1998
Taco Bell Corporation 1991 - 1994
Teradata Corporation 1986 - 1991
Arthur Andersen & Co, Management Information Consulting Division 1981 - 1985
Skills
Strategy, Start-ups, Integration, Program Management, IT Strategy, Outsourcing, Salesforce.com, Mergers & Acquisitions, Leadership, Business Process, Business Strategy, Executive Management, ITIL, Training, Project Planning, Acquisition Integration, Selling, Marketing, Due Diligence, Budgets, Cloud Computing, Software Development, Product Management, Business Intelligence, SaaS, Professional Services, Sales
Education
Center for Creative Leadership 1993 — 1993
Executive Management
Philip Crosby Quality Improvement Process 1990 — 1990
QIP
Loyola Marymount University, College of Business Administration 1977 — 1981
BBA, Marketing, Economics - Magna cum laude
ACQUISITION INTEGRATION AND PROJECT MANAGEMENT CONSULTANT 2014 - Present
Nuance Communications, Inc. 2008 - 2014
Nuance Communications, Inc. 2002 - 2007
Macromedia 2001 - 2002
Allaire Corporation 1999 - 2002
Thomson Financial Services 1998 - 1999
The Faneuil Group 1995 - 1998
Taco Bell Corporation 1991 - 1994
Teradata Corporation 1986 - 1991
Arthur Andersen & Co, Management Information Consulting Division 1981 - 1985
Skills
Strategy, Start-ups, Integration, Program Management, IT Strategy, Outsourcing, Salesforce.com, Mergers & Acquisitions, Leadership, Business Process, Business Strategy, Executive Management, ITIL, Training, Project Planning, Acquisition Integration, Selling, Marketing, Due Diligence, Budgets, Cloud Computing, Software Development, Product Management, Business Intelligence, SaaS, Professional Services, Sales
Education
Center for Creative Leadership 1993 — 1993
Executive Management
Philip Crosby Quality Improvement Process 1990 — 1990
QIP
Loyola Marymount University, College of Business Administration 1977 — 1981
BBA, Marketing, Economics - Magna cum laude
Earnest Farley's The Faneuil Group Experience 1999 - 2002
Job Director, Client Services at Ceridian
Industry Hospital & Health Care
Experience
Ceridian August 2012 - Present
Consultant August 2011 - November 2012
Valor Healthcare, Inc October 2009 - August 2011
Valor Healthcare October 2008 - October 2009
Thomas, Thomas, and Walsh, Inc. March 2006 - September 2007
SHPS Healthcare Services, Inc May 2004 - May 2006
Landacorp Healthcare, Inc January 2002 - April 2004
The Faneuil Group 1999 - 2002
The Faneuil Group 1998 - 2000
ITI Marketing Services May 1994 - July 1997
Skills
Strategic Planning, Team Management, Negotiation, Team Leadership, Change Management, Product Development, Mentoring, Program Management, Coaching, Market Research, Marketing Strategy, Key Account Management, Contract Management, P&L Management, Planning, Contract Negotiations, P&L, Channel Management, People Management, Project Planning, Budget Management, Team Building, Monthly Reporting, Operations Management, Executive Management, BPO, Process Improvement, Problem Solving, Customer Service, Vendor Management, Compliance, Business Management, Business Strategy, Process Engineering, Healthcare, Disease Management, Call Center, Medicaid, TPA, Outsourcing, Offshoring, Multi-Site Operations, Microsoft CRM, Primary Health Care, Revenue Cycle Management, NCQA, JCAHO, Nurse Call, Management
Education
University of Nebraska at Omaha 1987 — 1992
Bachelors of Science, Criminology
Ceridian August 2012 - Present
Consultant August 2011 - November 2012
Valor Healthcare, Inc October 2009 - August 2011
Valor Healthcare October 2008 - October 2009
Thomas, Thomas, and Walsh, Inc. March 2006 - September 2007
SHPS Healthcare Services, Inc May 2004 - May 2006
Landacorp Healthcare, Inc January 2002 - April 2004
The Faneuil Group 1999 - 2002
The Faneuil Group 1998 - 2000
ITI Marketing Services May 1994 - July 1997
Skills
Strategic Planning, Team Management, Negotiation, Team Leadership, Change Management, Product Development, Mentoring, Program Management, Coaching, Market Research, Marketing Strategy, Key Account Management, Contract Management, P&L Management, Planning, Contract Negotiations, P&L, Channel Management, People Management, Project Planning, Budget Management, Team Building, Monthly Reporting, Operations Management, Executive Management, BPO, Process Improvement, Problem Solving, Customer Service, Vendor Management, Compliance, Business Management, Business Strategy, Process Engineering, Healthcare, Disease Management, Call Center, Medicaid, TPA, Outsourcing, Offshoring, Multi-Site Operations, Microsoft CRM, Primary Health Care, Revenue Cycle Management, NCQA, JCAHO, Nurse Call, Management
Education
University of Nebraska at Omaha 1987 — 1992
Bachelors of Science, Criminology
Eunice Antwi Eunice Antwi's The Faneuil Group Experience August 2005 - June 2006
Job Student
Industry Accounting
Experience
Bobrick Washroom Equipment May 2008 - May 2012
H. Paulin & Co., Limited September 2007 - December 2007
Metal Supermarkets September 2006 - September 2007
Roff Logistics September 2006 - January 2007
The Faneuil Group August 2005 - June 2006
Skills
Income Tax, Accounts Payable, Financial Audits, Auditing, •Excellent..., •Extremely productive..., Accounts Receivable, Tax Preparation, Bookkeeping, Tax, Corporate Tax, Financial Statement..., Tax Returns, Corporate Finance
Education
McMaster University 2012 — 2016
York University 2010 — 2011
Athabasca University 2008 — 2010
Bobrick Washroom Equipment May 2008 - May 2012
H. Paulin & Co., Limited September 2007 - December 2007
Metal Supermarkets September 2006 - September 2007
Roff Logistics September 2006 - January 2007
The Faneuil Group August 2005 - June 2006
Skills
Income Tax, Accounts Payable, Financial Audits, Auditing, •Excellent..., •Extremely productive..., Accounts Receivable, Tax Preparation, Bookkeeping, Tax, Corporate Tax, Financial Statement..., Tax Returns, Corporate Finance
Education
McMaster University 2012 — 2016
York University 2010 — 2011
Athabasca University 2008 — 2010
Robert Curran, PMP's The Faneuil Group Experience May 1997 - December 2000
Job Assistant Superintendent/Chief Information Officer at Colorado Springs School District 11
Industry Information Technology and Services
Experience
Colorado Springs School District 11 June 2011 - Present
Colorado Springs School District 11 July 2010 - June 2011
Orange County Public Schools March 2007 - June 2010
Seminole County Public Schools January 2000 - March 2007
The Faneuil Group May 1997 - December 2000
International Community Marketing January 1997 - May 1997
Sprint Telecenters March 1990 - January 1997
Skills
Technology Integration, Program Management, Project Management, IT Management, IT Operations, Management, Enterprise Software, Project Planning, Team Building, Leadership, Data Analysis, Integration, Coaching, Team Leadership, SharePoint, Leadership Development, Security, Budgets, Educational Technology, System Administration, Customer Service, Teaching, Software Development, Disaster Recovery, ERP, Staff Development, E-Learning, Human Resources, Strategic Planning, SAP, Instructional Technology, PMO, PMP, IT Strategy, Information Technology, K-12, Instructional Design, Databases, Team Management, Analysis, Consulting, Distance Learning, Process Improvement, Software Documentation, Technical Support, Training, Business Analysis, Troubleshooting, Vendor Management, Change Management
Education
SMME 2014 — 2014
ITIL Foundation Certification
Capella University 2008 — 2009
Masters of Science, IT Project Management and Leadership
Florida Metropolitan University 1990 — 1993
BBA, Business
Colorado Springs School District 11 June 2011 - Present
Colorado Springs School District 11 July 2010 - June 2011
Orange County Public Schools March 2007 - June 2010
Seminole County Public Schools January 2000 - March 2007
The Faneuil Group May 1997 - December 2000
International Community Marketing January 1997 - May 1997
Sprint Telecenters March 1990 - January 1997
Skills
Technology Integration, Program Management, Project Management, IT Management, IT Operations, Management, Enterprise Software, Project Planning, Team Building, Leadership, Data Analysis, Integration, Coaching, Team Leadership, SharePoint, Leadership Development, Security, Budgets, Educational Technology, System Administration, Customer Service, Teaching, Software Development, Disaster Recovery, ERP, Staff Development, E-Learning, Human Resources, Strategic Planning, SAP, Instructional Technology, PMO, PMP, IT Strategy, Information Technology, K-12, Instructional Design, Databases, Team Management, Analysis, Consulting, Distance Learning, Process Improvement, Software Documentation, Technical Support, Training, Business Analysis, Troubleshooting, Vendor Management, Change Management
Education
SMME 2014 — 2014
ITIL Foundation Certification
Capella University 2008 — 2009
Masters of Science, IT Project Management and Leadership
Florida Metropolitan University 1990 — 1993
BBA, Business
Scott D. Sommers Scott D. Sommers's The Faneuil Group Experience 1997 - 2000
Job Sr. Manager, Kindle Content CS at Amazon
Industry Consumer Services
Experience
Amazon July 2015 - Present
Amazon April 2014 - Present
BPeSA Western Cape February 2011 - April 2014
Amazon.com August 2010 - April 2014
Amazon.com May 2004 - January 2011
Teletech Holdings 2001 - 2003
Nextel Communications 2000 - 2003
The Faneuil Group 1997 - 2000
Triax Cablevision 1992 - 1997
Skills
Customer Service, Call Center, Customer Experience, Outsourcing, Performance Management, Operations Management, Vendor Management, BPO, Customer Satisfaction, Process Improvement, Telecommunications, Operational Excellence, Leadership, Management, Strategic Planning, Recruiting, Team Leadership, Call Centers, Contact Centers, Program Management, Training, Team Building, Service Delivery, Project Management, Business Development, Workforce Management, Account Management, Team Management, Change Management, Access, Coaching, Business Analysis, Strategy, Time Management, Cross-functional Team..., Networking, Customer Retention
Education
Marshall University 1991 — 1996
BA, Criminal Justice-Legal Studies
Barboursville High School 1988 — 1991
High School Diploma, General
Amazon July 2015 - Present
Amazon April 2014 - Present
BPeSA Western Cape February 2011 - April 2014
Amazon.com August 2010 - April 2014
Amazon.com May 2004 - January 2011
Teletech Holdings 2001 - 2003
Nextel Communications 2000 - 2003
The Faneuil Group 1997 - 2000
Triax Cablevision 1992 - 1997
Skills
Customer Service, Call Center, Customer Experience, Outsourcing, Performance Management, Operations Management, Vendor Management, BPO, Customer Satisfaction, Process Improvement, Telecommunications, Operational Excellence, Leadership, Management, Strategic Planning, Recruiting, Team Leadership, Call Centers, Contact Centers, Program Management, Training, Team Building, Service Delivery, Project Management, Business Development, Workforce Management, Account Management, Team Management, Change Management, Access, Coaching, Business Analysis, Strategy, Time Management, Cross-functional Team..., Networking, Customer Retention
Education
Marshall University 1991 — 1996
BA, Criminal Justice-Legal Studies
Barboursville High School 1988 — 1991
High School Diploma, General
Bernie Taracevicz Bernie Taracevicz's The Faneuil Group Experience September 1995 - January 2000
Job Business Development at CaptainU
Industry Online Media
Experience
CaptainU June 2012 - Present
Signpost January 2012 - May 2012
Clary Solar January 2011 - January 2012
JB Corp Inc. March 2006 - January 2012
Brocach Irish Pub and Restaurant September 2004 - June 2010
Aurora Capital Strategies April 2007 - March 2010
Access Speed Wireless LLC April 2001 - August 2004
OPi, Inc. February 2000 - September 2001
The Faneuil Group September 1995 - January 2000
Skills
Sales Management, Sales, Strategic Partnerships, Competitive Analysis, Market Penetration, Business Analysis, New Business Development, Business Strategy, CRM software, Brand Development, Entrepreneurship, Online Marketing, Marketing Strategy, Renewable Energy, Hospitality Industry, Wireless Networking, Cold Calling, Profit & Loss Management, Profit Improvement, Inventory Management, Social Media, Key Account Management, Solution Selling, Real Estate, Online Advertising, Database Management, Direct Sales, Sales Process, Consultancy, Relationship Development, Client Relationship..., Hiring, Telecommunications, Cross-functional Team..., Business Development, CRM, Marketing, Sales Operations, Product Marketing, Salesforce.com, Database Admin, Profit Maximization, P&L Management, Consulting
Education
Dartmouth College 1988 — 1993
BA, History
Boston College High School
CaptainU June 2012 - Present
Signpost January 2012 - May 2012
Clary Solar January 2011 - January 2012
JB Corp Inc. March 2006 - January 2012
Brocach Irish Pub and Restaurant September 2004 - June 2010
Aurora Capital Strategies April 2007 - March 2010
Access Speed Wireless LLC April 2001 - August 2004
OPi, Inc. February 2000 - September 2001
The Faneuil Group September 1995 - January 2000
Skills
Sales Management, Sales, Strategic Partnerships, Competitive Analysis, Market Penetration, Business Analysis, New Business Development, Business Strategy, CRM software, Brand Development, Entrepreneurship, Online Marketing, Marketing Strategy, Renewable Energy, Hospitality Industry, Wireless Networking, Cold Calling, Profit & Loss Management, Profit Improvement, Inventory Management, Social Media, Key Account Management, Solution Selling, Real Estate, Online Advertising, Database Management, Direct Sales, Sales Process, Consultancy, Relationship Development, Client Relationship..., Hiring, Telecommunications, Cross-functional Team..., Business Development, CRM, Marketing, Sales Operations, Product Marketing, Salesforce.com, Database Admin, Profit Maximization, P&L Management, Consulting
Education
Dartmouth College 1988 — 1993
BA, History
Boston College High School
Carlene Schwalenberg-Farley's The Faneuil Group Experience June 2002 - July 2003
Job BPO Professional
Industry Management Consulting
Experience
Assurant Specialty Property July 2014 - Present
Assurant Specialty Property September 2012 - Present
The Faneuil Group June 2002 - July 2003
The Faneuil Group January 2002 - July 2002
The Faneuil Group June 2000 - June 2002
The Faneuil Group October 1997 - July 2000
The Faneuil Group July 1997 - October 1997
ITI Marketing January 1996 - June 1997
ITI Marketing January 1994 - January 1996
ITI Marketing September 1989 - January 1995
Skills
Account Management, Operations Management, Quality Management, Training & Development, P&L Management, P&L responsibility, Contract Negotiation, Telecommunications, Team Management, Team Leadership, Vendor Relations, Call Center, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Customer Satisfaction, Customer Retention, Customer Acquisition, Change Management, Direct Marketing, Consultative Selling, Data Analysis, Client Services, Service Delivery, Customer Service, Credit Cards, Troubleshooting, Budgeting, Business Intelligence, Documentation, Excel, Hiring, KPI, Program Management, Negotiation, Social Networking, Microsoft Office, PowerPoint, Quantitative, Problem Solving, Word, Budgets, Call Centers, Employee Training, Microsoft Excel, Training, Team Building, Strategy, Software Documentation
Education
California Coast University
BS, Business Administration
Assurant Specialty Property July 2014 - Present
Assurant Specialty Property September 2012 - Present
The Faneuil Group June 2002 - July 2003
The Faneuil Group January 2002 - July 2002
The Faneuil Group June 2000 - June 2002
The Faneuil Group October 1997 - July 2000
The Faneuil Group July 1997 - October 1997
ITI Marketing January 1996 - June 1997
ITI Marketing January 1994 - January 1996
ITI Marketing September 1989 - January 1995
Skills
Account Management, Operations Management, Quality Management, Training & Development, P&L Management, P&L responsibility, Contract Negotiation, Telecommunications, Team Management, Team Leadership, Vendor Relations, Call Center, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Customer Satisfaction, Customer Retention, Customer Acquisition, Change Management, Direct Marketing, Consultative Selling, Data Analysis, Client Services, Service Delivery, Customer Service, Credit Cards, Troubleshooting, Budgeting, Business Intelligence, Documentation, Excel, Hiring, KPI, Program Management, Negotiation, Social Networking, Microsoft Office, PowerPoint, Quantitative, Problem Solving, Word, Budgets, Call Centers, Employee Training, Microsoft Excel, Training, Team Building, Strategy, Software Documentation
Education
California Coast University
BS, Business Administration
Sanjiv Garg Sanjiv Garg's The Faneuil Group Experience July 2004 - January 2006
Job Sr. ERP/IT Analyst at Manitoba Liquor Control Commission
Industry Government Administration
Experience
Manitoba Liquor Control Commission December 2008 - Present
IMRIS April 2006 - December 2008
Sysco January 2006 - March 2006
The Faneuil Group July 2004 - January 2006
Garg Electronics Pvt. Ltd September 1993 - January 2004
Skills
HP-UX, RHEL, Middleware, VMware, Application Servers, Incident Management, Windows 7, Oracle Application..., Firewalls, Disaster Recovery, Microsoft SQL Server, HP, Performance Tuning, IT Operations, Linux, Active Directory, Troubleshooting, EDI, Microsoft Exchange, Storage Area Networks, ERP, Servers, Storage, JD Edwards, Enterprise Architecture, Software Installation, Database Administration, VMware ESX, Project Management, Windows, Technical Architecture, Windows Server, VPN, SQL, Security, Oracle, DHCP, Network Administration, IT Management, Networking, VMware Infrastructure, System Administration, High Availability, Hardware, Requirements Analysis, Integration, Cisco Technologies, Virtualization, SharePoint
Education
Punjab Technical University 2001 — 2003
M.sc, IT
Punjabi University 1993 — 1996
B.A., Arts
Manitoba Liquor Control Commission December 2008 - Present
IMRIS April 2006 - December 2008
Sysco January 2006 - March 2006
The Faneuil Group July 2004 - January 2006
Garg Electronics Pvt. Ltd September 1993 - January 2004
Skills
HP-UX, RHEL, Middleware, VMware, Application Servers, Incident Management, Windows 7, Oracle Application..., Firewalls, Disaster Recovery, Microsoft SQL Server, HP, Performance Tuning, IT Operations, Linux, Active Directory, Troubleshooting, EDI, Microsoft Exchange, Storage Area Networks, ERP, Servers, Storage, JD Edwards, Enterprise Architecture, Software Installation, Database Administration, VMware ESX, Project Management, Windows, Technical Architecture, Windows Server, VPN, SQL, Security, Oracle, DHCP, Network Administration, IT Management, Networking, VMware Infrastructure, System Administration, High Availability, Hardware, Requirements Analysis, Integration, Cisco Technologies, Virtualization, SharePoint
Education
Punjab Technical University 2001 — 2003
M.sc, IT
Punjabi University 1993 — 1996
B.A., Arts
Dimitrios Manolopoulos Dimitrios Manolopoulos's The Faneuil Group Experience January 1997 - May 2000
Job Senior Director, Strategic & IT Sourcing at National Bank of Canada
Industry Banking
Experience
National Bank of Canada June 2009 - Present
National Bank of Canada April 2009 - June 2009
Bell Canada May 2000 - April 2009
The Faneuil Group January 1997 - May 2000
Skills
Procurement, eSourcing, Spend Analysis, Supplier Evaluation, Executive Briefings, Product Requirements..., Strategic Sourcing, Supplier Negotiations, Purchasing Processes, Technology Contracts, Software Licensing, Supply Agreements, Services Agreements, Consulting Agreements, Licensing Agreements, Development Agreements, Purchase Contracts, E-auctions, Purchasing Strategy, Lead Time Reduction, RMA, Competitive Bidding, Contract Mgmt, Cost Reduction..., Ariba, Sourcing & Procurement, Equipment Procurement, Cost Savings Initiatives, Contract Negotiation, Negotiation, Outsourcing, Vendor, Supplier, Analysis, Contract Negotiations, Supplier Management, Contract Management, Sourcing, SLA, Purchasing, Cost Reduction, Vendor Management, RFP, Vendor Relations, E-procurement, Cross-functional Team..., Strategy Development, Process Engineering, Program Management, Change Management
Education
Harvard Business School 2012 — 2012
High Potentials Leadership Program
Concordia University 2001 — 2003
MBA
Concordia University 1991 — 1995
Bachelors
National Bank of Canada June 2009 - Present
National Bank of Canada April 2009 - June 2009
Bell Canada May 2000 - April 2009
The Faneuil Group January 1997 - May 2000
Skills
Procurement, eSourcing, Spend Analysis, Supplier Evaluation, Executive Briefings, Product Requirements..., Strategic Sourcing, Supplier Negotiations, Purchasing Processes, Technology Contracts, Software Licensing, Supply Agreements, Services Agreements, Consulting Agreements, Licensing Agreements, Development Agreements, Purchase Contracts, E-auctions, Purchasing Strategy, Lead Time Reduction, RMA, Competitive Bidding, Contract Mgmt, Cost Reduction..., Ariba, Sourcing & Procurement, Equipment Procurement, Cost Savings Initiatives, Contract Negotiation, Negotiation, Outsourcing, Vendor, Supplier, Analysis, Contract Negotiations, Supplier Management, Contract Management, Sourcing, SLA, Purchasing, Cost Reduction, Vendor Management, RFP, Vendor Relations, E-procurement, Cross-functional Team..., Strategy Development, Process Engineering, Program Management, Change Management
Education
Harvard Business School 2012 — 2012
High Potentials Leadership Program
Concordia University 2001 — 2003
MBA
Concordia University 1991 — 1995
Bachelors
Shah Sagar Shah Sagar's The Faneuil Group Experience September 2005 - April 2006
Job Senior IT Recruiter at Asset, a CDI company
Industry Human Resources
Experience
Asset, a CDI company January 2014 - Present
Robert Half International April 2013 - December 2013
Bevertec CST Inc. January 2008 - March 2013
The People Bank September 2007 - December 2007
AutoTrader.com May 2006 - January 2007
The Faneuil Group September 2005 - April 2006
Nandan Park Ltd. May 2003 - June 2005
Fantasy Kingdom February 2002 - May 2003
Walt Disney World Co September 1999 - August 2000
Skills
PowerPoint, MS Project, Teamwork, Punctual, Customer Service, Technical Recruiting, Screening, Hiring, Interviewing, Background Checks, Microsoft Office, Cold Calling, Search, Employee Relations, Recruiting, Interviews, Applicant Tracking..., HRIS, System Administration, SDLC, Sourcing, Vendor Management, Human Resources, Executive Search, Temporary Placement, Screening Resumes, Training, Benefits Negotiation, Management, Employee Training, Resource Management, Contract Recruitment, IT Recruitment, Talent Acquisition, Staffing Services, Internet Recruiting, Talent Management, Permanent Placement, Time Management, HR Consulting, Personnel Management, Recruitment Advertising, Onboarding, Performance Management, Temporary Staffing, Strategy, Payroll
Education
George Brown College 2007 — 2008
Post graduation in Human Resources Management, Human Resource Management
Institute of Tourism and Hotel Management, Austria 1998 — 1999
Diploma, Diploma in Management (Tourism)
Dhaka University 1986 — 1988
Masters of Commerce, Management
Asset, a CDI company January 2014 - Present
Robert Half International April 2013 - December 2013
Bevertec CST Inc. January 2008 - March 2013
The People Bank September 2007 - December 2007
AutoTrader.com May 2006 - January 2007
The Faneuil Group September 2005 - April 2006
Nandan Park Ltd. May 2003 - June 2005
Fantasy Kingdom February 2002 - May 2003
Walt Disney World Co September 1999 - August 2000
Skills
PowerPoint, MS Project, Teamwork, Punctual, Customer Service, Technical Recruiting, Screening, Hiring, Interviewing, Background Checks, Microsoft Office, Cold Calling, Search, Employee Relations, Recruiting, Interviews, Applicant Tracking..., HRIS, System Administration, SDLC, Sourcing, Vendor Management, Human Resources, Executive Search, Temporary Placement, Screening Resumes, Training, Benefits Negotiation, Management, Employee Training, Resource Management, Contract Recruitment, IT Recruitment, Talent Acquisition, Staffing Services, Internet Recruiting, Talent Management, Permanent Placement, Time Management, HR Consulting, Personnel Management, Recruitment Advertising, Onboarding, Performance Management, Temporary Staffing, Strategy, Payroll
Education
George Brown College 2007 — 2008
Post graduation in Human Resources Management, Human Resource Management
Institute of Tourism and Hotel Management, Austria 1998 — 1999
Diploma, Diploma in Management (Tourism)
Dhaka University 1986 — 1988
Masters of Commerce, Management
Deborah Newell Deborah Newell's The Faneuil Group Experience April 1998 - April 2003
Job Administrative Assistant at Truswood
Industry Construction
Experience
Truswood May 2006 - Present
varioua April 2003 - May 2006
The Faneuil Group April 1998 - April 2003
Skills
Invoicing, Office Management, Process Scheduler, Administrative..., Outlook, Office Administration, QuickBooks, Fax, PowerPoint, Access, Spreadsheets, Data Entry, Microsoft Excel
Education
Calvary Bible College and Theological Seminary 1987 — 1994
Bachelor of Science (B.S.), Broadcasting
Steindorf Elementary School 1971 — 1978
Truswood May 2006 - Present
varioua April 2003 - May 2006
The Faneuil Group April 1998 - April 2003
Skills
Invoicing, Office Management, Process Scheduler, Administrative..., Outlook, Office Administration, QuickBooks, Fax, PowerPoint, Access, Spreadsheets, Data Entry, Microsoft Excel
Education
Calvary Bible College and Theological Seminary 1987 — 1994
Bachelor of Science (B.S.), Broadcasting
Steindorf Elementary School 1971 — 1978
Sunil Gorani Sunil Gorani's The Faneuil Group Experience April 2000 - May 2006
Job Corporate Trader at FIRMA Foreign Exchange
Industry Financial Services
Experience
FIRMA Foreign Exchange August 2011 - Present
2165978 Ontario Inc June 2009 - September 2013
Just Energy Ontario June 2010 - April 2011
Just Energy 2010 - April 2011
D&B Canada October 2008 - June 2009
D&B June 2008 - June 2009
D&B Canada March 2008 - September 2008
D&B Canada June 2006 - March 2008
Fidelity Investments August 2005 - May 2006
The Faneuil Group April 2000 - May 2006
Skills
Selling Skills, Public Speaking, New Business Development, Account Management, Business Development, Cold Calling, Sales Management, Salesforce.com, B2B, Sales, Negotiation, Strategic Planning, Strategy, Risk Management, Call Centers, Business Strategy, Selling, Customer Retention, Sales Process, Management, Start-ups, Customer Satisfaction, Recruiting, Leadership, Lead Generation, Team Leadership, Customer Service
Education
Humber College 2001 — 2003
2 Yr, Computer Programmer Analyst
Birla Institute of Technology and Science, Pilani 1974 — 1979
BE(Hons), Chemical Engineering
Kendriya Vidyalaya 1969 — 1974
CBSE Certificate, Science and Mathematics
FIRMA Foreign Exchange August 2011 - Present
2165978 Ontario Inc June 2009 - September 2013
Just Energy Ontario June 2010 - April 2011
Just Energy 2010 - April 2011
D&B Canada October 2008 - June 2009
D&B June 2008 - June 2009
D&B Canada March 2008 - September 2008
D&B Canada June 2006 - March 2008
Fidelity Investments August 2005 - May 2006
The Faneuil Group April 2000 - May 2006
Skills
Selling Skills, Public Speaking, New Business Development, Account Management, Business Development, Cold Calling, Sales Management, Salesforce.com, B2B, Sales, Negotiation, Strategic Planning, Strategy, Risk Management, Call Centers, Business Strategy, Selling, Customer Retention, Sales Process, Management, Start-ups, Customer Satisfaction, Recruiting, Leadership, Lead Generation, Team Leadership, Customer Service
Education
Humber College 2001 — 2003
2 Yr, Computer Programmer Analyst
Birla Institute of Technology and Science, Pilani 1974 — 1979
BE(Hons), Chemical Engineering
Kendriya Vidyalaya 1969 — 1974
CBSE Certificate, Science and Mathematics
Cyndi Toney Cyndi Toney's The Faneuil Group Experience June 2007 - June 2011
Job Owner of the Premier Company Paws In Motion
Industry Restaurants
Experience
JFG McDonald's December 2011 - Present
Abby's Treat Jar/ Paws In Motion 2010 - Present
The Faneuil Group June 2007 - June 2011
Faneuil June 2007 - June 2011
Walgreens 2004 - 2007
Winn Dixie 2004 - 2006
metroOne Telecommunications 2000 - 2005
Skills
Customer Service, Conflict Resolution, Training, Recruiting, Coaching, Team Building, Customer Satisfaction, Leadership Development, Leadership, Human Resources, Employee Relations, Call Centers, Employee Benefits, Inventory Management, Process Scheduler, Microsoft Word, Management
Education
University of Phoenix 2010 — 2012
BA, Communications
Axia College of University of Phoenix 2008 — 2010
AA, Communications
JFG McDonald's December 2011 - Present
Abby's Treat Jar/ Paws In Motion 2010 - Present
The Faneuil Group June 2007 - June 2011
Faneuil June 2007 - June 2011
Walgreens 2004 - 2007
Winn Dixie 2004 - 2006
metroOne Telecommunications 2000 - 2005
Skills
Customer Service, Conflict Resolution, Training, Recruiting, Coaching, Team Building, Customer Satisfaction, Leadership Development, Leadership, Human Resources, Employee Relations, Call Centers, Employee Benefits, Inventory Management, Process Scheduler, Microsoft Word, Management
Education
University of Phoenix 2010 — 2012
BA, Communications
Axia College of University of Phoenix 2008 — 2010
AA, Communications
Yolanda Mangram Yolanda Mangram's The Faneuil Group Experience 1991 - 1995
Job Manager, Early Career Learning at Mercer
Industry Human Resources
Experience
Mercer June 2011 - Present
Aon Hewitt October 2005 - December 2010
Hewitt Associates India (P) Ltd 1995 - December 2010
Hewitt Associates January 1999 - September 2010
Hewitt Associates October 2003 - October 2005
Hewitt Associates January 2003 - January 2004
Hewitt Associates August 2000 - October 2003
Hewitt Associates January 1997 - August 2000
Hewitt Associates August 1995 - December 1997
The Faneuil Group 1991 - 1995
Skills
Organizational..., Change Management, Program Management, Benefits Administration, Customer Relations, Performance Management, Personnel Management, Human Resources, Instructional Design, Talent Management, Management, Customer Service, Leadership Development, Training, Project Management, Project Planning, CRM, Employee Benefits, HR Consulting, Outsourcing, Leadership, Recruiting, Succession Planning
Education
The University of Chicago Booth School of Business 1998 — 2001
MBA, Finance and Economics
University of Chicago 1986 — 1991
Mercer June 2011 - Present
Aon Hewitt October 2005 - December 2010
Hewitt Associates India (P) Ltd 1995 - December 2010
Hewitt Associates January 1999 - September 2010
Hewitt Associates October 2003 - October 2005
Hewitt Associates January 2003 - January 2004
Hewitt Associates August 2000 - October 2003
Hewitt Associates January 1997 - August 2000
Hewitt Associates August 1995 - December 1997
The Faneuil Group 1991 - 1995
Skills
Organizational..., Change Management, Program Management, Benefits Administration, Customer Relations, Performance Management, Personnel Management, Human Resources, Instructional Design, Talent Management, Management, Customer Service, Leadership Development, Training, Project Management, Project Planning, CRM, Employee Benefits, HR Consulting, Outsourcing, Leadership, Recruiting, Succession Planning
Education
The University of Chicago Booth School of Business 1998 — 2001
MBA, Finance and Economics
University of Chicago 1986 — 1991
Chris Brand Chris Brand's The Faneuil Group Experience February 2002 - March 2007
Job Vice President, Global Business Development, EWAP at Teleperformance
Industry Outsourcing/Offshoring
Experience
Teleperformance, USA November 2013 - Present
Interactions Corporation October 2012 - September 2013
Faneuil Inc. June 2009 - December 2012
Inspyre Solutions Inc. (formerly The Faneuil Group) March 2007 - June 2009
The Faneuil Group February 2002 - March 2007
The Faneuil Group January 1998 - February 2002
AT&T Transtech (Convergys) October 1994 - January 1998
Skills
Call Center, Contract Negotiations, Customer Relations, New Business Development, Sales Management, Strategic Planning, Customer Acquisition, Client Services, P&L Management, BPO, Account Management, B2B, Team Building, Operations Management, Business Strategy, Customer Service, Performance Management, Negotiation, Customer Satisfaction, Sales, Call Centers, Team Leadership, Contact Centers, Process Improvement, Contract Negotiation, Business Development, Program Management, Leadership, Management, Change Management, Training, Start-ups, Financial Services, Coaching, Customer Retention, CRM, Strategic Partnerships, Lead Generation, Outsourcing, Strategy, Vendor Management, Executive Management, Solution Selling, Sales Process, Salesforce.com, Customer Experience, Sales Operations, Direct Sales, Selling, Forecasting
Education
University of Manitoba 1990 — 1994
Economics, Labor Studdies
J.H. Bruns
Teleperformance, USA November 2013 - Present
Interactions Corporation October 2012 - September 2013
Faneuil Inc. June 2009 - December 2012
Inspyre Solutions Inc. (formerly The Faneuil Group) March 2007 - June 2009
The Faneuil Group February 2002 - March 2007
The Faneuil Group January 1998 - February 2002
AT&T Transtech (Convergys) October 1994 - January 1998
Skills
Call Center, Contract Negotiations, Customer Relations, New Business Development, Sales Management, Strategic Planning, Customer Acquisition, Client Services, P&L Management, BPO, Account Management, B2B, Team Building, Operations Management, Business Strategy, Customer Service, Performance Management, Negotiation, Customer Satisfaction, Sales, Call Centers, Team Leadership, Contact Centers, Process Improvement, Contract Negotiation, Business Development, Program Management, Leadership, Management, Change Management, Training, Start-ups, Financial Services, Coaching, Customer Retention, CRM, Strategic Partnerships, Lead Generation, Outsourcing, Strategy, Vendor Management, Executive Management, Solution Selling, Sales Process, Salesforce.com, Customer Experience, Sales Operations, Direct Sales, Selling, Forecasting
Education
University of Manitoba 1990 — 1994
Economics, Labor Studdies
J.H. Bruns
Laura Dewey Laura Dewey's The Faneuil Group Experience December 2009 - December 2010
Job Temporary Assistant at Office Team
Industry Entertainment
Experience
Office Team January 2015 - Present
Dramatic education inc. August 2014 - January 2015
Paul Mitchell the School Orlando January 2011 - June 2014
The Faneuil Group December 2009 - December 2010
Ancient City tours 2006 - 2007
Skills
Customer Service, Microsoft Office, Event Planning, Social Networking, Event Management, Social Media, Public Speaking, Coaching, Team Building, Leadership, Marketing, Social Media Marketing, Leadership Development, Blogging, Public Relations, Teaching, Advertising, Photography, Training, Outlook, Time Management, Data Entry, Customer Satisfaction, Recruiting, Teamwork, Fundraising, Editing, Administration, Microsoft Word, Human Resources, Nonprofits, Acting, Organizational..., Microsoft Excel, Research, Facebook, Creative Writing, Staff Development, Entertainment, Sales, Employee Relations, Interviews, Theatre, Online Marketing, Retail, Inventory Management, English, Management, Employee Training
Education
Flagler College 2002 — 2006
BA, Theatre Arts
Flagler College 2002 — 2006
Bachelor's degree, Drama and Dramatics/Theatre Arts, General
Office Team January 2015 - Present
Dramatic education inc. August 2014 - January 2015
Paul Mitchell the School Orlando January 2011 - June 2014
The Faneuil Group December 2009 - December 2010
Ancient City tours 2006 - 2007
Skills
Customer Service, Microsoft Office, Event Planning, Social Networking, Event Management, Social Media, Public Speaking, Coaching, Team Building, Leadership, Marketing, Social Media Marketing, Leadership Development, Blogging, Public Relations, Teaching, Advertising, Photography, Training, Outlook, Time Management, Data Entry, Customer Satisfaction, Recruiting, Teamwork, Fundraising, Editing, Administration, Microsoft Word, Human Resources, Nonprofits, Acting, Organizational..., Microsoft Excel, Research, Facebook, Creative Writing, Staff Development, Entertainment, Sales, Employee Relations, Interviews, Theatre, Online Marketing, Retail, Inventory Management, English, Management, Employee Training
Education
Flagler College 2002 — 2006
BA, Theatre Arts
Flagler College 2002 — 2006
Bachelor's degree, Drama and Dramatics/Theatre Arts, General
Natasha (Lall) Sen-Fizdale Natasha (Lall) Sen-Fizdale's The Faneuil Group Experience September 2003 - April 2006
Job Creative Director, The Creative Penny
Industry Marketing and Advertising
Experience
The Creative Penny May 2014 - Present
MAJESTIC PROPERTIES February 2013 - June 2014
MAJESTIC PROPERTIES February 2012 - January 2013
Print Ready Designs January 2011 - January 2012
Self Employed January 2008 - December 2011
Manulife Financial, Toronto October 2007 - November 2011
Elevations (Styling) May 2009 - April 2011
Brad Lamb Realty 2005 - 2008
The Faneuil Group September 2003 - April 2006
Skills
Creative Problem Solving, Social Networking, People-oriented, Social Media, Event Management, Brand Development, Creative Development, Advertising, Social Media Marketing, Event Planning, Marketing Communications, Public Relations, Adobe Creative Suite, Graphic Design, Creative Direction, Marketing, Blogging, Web Design, Art Direction, Branding & Identity, Marketing Strategy, Concept Development, Online Marketing, Digital Strategy, Email Marketing, Copywriting, Corporate Branding, Integrated Marketing
Education
Ontario College of Art and Design 2003 — 2008
Bachelor of Design, Creative Advertising, Brand Development, Marketing
Ryerson University 2009 — 2009
HTML & CSS, Web Design
The Creative Penny May 2014 - Present
MAJESTIC PROPERTIES February 2013 - June 2014
MAJESTIC PROPERTIES February 2012 - January 2013
Print Ready Designs January 2011 - January 2012
Self Employed January 2008 - December 2011
Manulife Financial, Toronto October 2007 - November 2011
Elevations (Styling) May 2009 - April 2011
Brad Lamb Realty 2005 - 2008
The Faneuil Group September 2003 - April 2006
Skills
Creative Problem Solving, Social Networking, People-oriented, Social Media, Event Management, Brand Development, Creative Development, Advertising, Social Media Marketing, Event Planning, Marketing Communications, Public Relations, Adobe Creative Suite, Graphic Design, Creative Direction, Marketing, Blogging, Web Design, Art Direction, Branding & Identity, Marketing Strategy, Concept Development, Online Marketing, Digital Strategy, Email Marketing, Copywriting, Corporate Branding, Integrated Marketing
Education
Ontario College of Art and Design 2003 — 2008
Bachelor of Design, Creative Advertising, Brand Development, Marketing
Ryerson University 2009 — 2009
HTML & CSS, Web Design
Bill Pinter Bill Pinter's The Faneuil Group Experience 1988 - 1997
Job Experienced communications manager, writer
Industry Writing and Editing
Experience
St. Raymond de Penefort School September 2009 - Present
Mount Prospect Lions Club January 2003 - September 2009
Lions Clubs International October 2001 - June 2005
Hospital Laundry Services October 1998 - October 2001
Schaffner Communications January 1998 - October 1998
The Faneuil Group 1988 - 1997
Skills
Writing, Editing, Proofreading, Internal Communications, Public Relations, Press Release..., Copywriting, Management, Project Management, Event Planning, Microsoft Word, Volunteer Management, Employee Management, Nonprofits, Facebook, Marketing Communications, Press Releases, Public Speaking, Marketing, Leadership, Media Relations
Education
Marquette University 1985 — 1987
Bachelor of Arts (B.A.), Graduate Studies in English
Marquette University 1982 — 1984
Bachelor of Arts (B.A.), English Language and Literature, General
St. Raymond de Penefort School September 2009 - Present
Mount Prospect Lions Club January 2003 - September 2009
Lions Clubs International October 2001 - June 2005
Hospital Laundry Services October 1998 - October 2001
Schaffner Communications January 1998 - October 1998
The Faneuil Group 1988 - 1997
Skills
Writing, Editing, Proofreading, Internal Communications, Public Relations, Press Release..., Copywriting, Management, Project Management, Event Planning, Microsoft Word, Volunteer Management, Employee Management, Nonprofits, Facebook, Marketing Communications, Press Releases, Public Speaking, Marketing, Leadership, Media Relations
Education
Marquette University 1985 — 1987
Bachelor of Arts (B.A.), Graduate Studies in English
Marquette University 1982 — 1984
Bachelor of Arts (B.A.), English Language and Literature, General
Michelle Donihe (Hopkins) Michelle Donihe (Hopkins)'s The Faneuil Group Experience 1992 - 2001
Job Customer Service & Operations Manager at Atlanticus
Industry Financial Services
Experience
Fortiva Financial August 2010 - Present
Atlanticus January 2010 - Present
CompuCredit May 2007 - December 2009
CompuCredit January 2005 - May 2007
CompuCredit January 2004 - January 2005
CompuCredit February 2002 - January 2004
The Faneuil Group 1992 - 2001
Skills
Vendor Management, Call Center, Process Improvement, Credit Cards, Business Analysis, Program Management, SDLC, Risk Management, Financial Services, Business Requirements, Software Documentation, Quality Assurance, Analysis, Business Process..., Call Centers, Cross-functional Team..., Customer Service, Leadership, Management, Outsourcing, Sales, Team Management, Telecommunications, Training, CRM, Change Management, Finance
Education
East Tennessee State University 1992 — 1997
Bachelors, Social Work
Fortiva Financial August 2010 - Present
Atlanticus January 2010 - Present
CompuCredit May 2007 - December 2009
CompuCredit January 2005 - May 2007
CompuCredit January 2004 - January 2005
CompuCredit February 2002 - January 2004
The Faneuil Group 1992 - 2001
Skills
Vendor Management, Call Center, Process Improvement, Credit Cards, Business Analysis, Program Management, SDLC, Risk Management, Financial Services, Business Requirements, Software Documentation, Quality Assurance, Analysis, Business Process..., Call Centers, Cross-functional Team..., Customer Service, Leadership, Management, Outsourcing, Sales, Team Management, Telecommunications, Training, CRM, Change Management, Finance
Education
East Tennessee State University 1992 — 1997
Bachelors, Social Work
Michael Baldwin Michael Baldwin's The Faneuil Group Experience January 2001 - September 2005
Job V.P. Performance Optimization at C3/CustomerContactChannels, Inc.
Industry Management Consulting
Experience
C3/CustomerContactChannels, Inc. August 2011 - Present
Making Life Better Solutions May 2005 - Present
Affinity4 July 2006 - January 2011
The Faneuil Group January 2001 - September 2005
Aegis Communications May 1997 - July 2000
Skills
Organizational Change, Leadership Development, Call Center, Business Process..., Project Management, Change Management, Call Centers, Training, Recruiting, Vendor Management, Training Delivery, Process Improvement, Management, Business Development, Leadership, Organizational..., Strategic Planning, Team Building, CRM, Customer Service, Performance Management, Telecommunications, Program Management, Customer Retention, Quality Assurance, Business Analysis, Customer Satisfaction, BPO, Coaching, Customer Experience, Strategy
Education
Thomas Nelson Community College 1997 — 2004
Business Management
C3/CustomerContactChannels, Inc. August 2011 - Present
Making Life Better Solutions May 2005 - Present
Affinity4 July 2006 - January 2011
The Faneuil Group January 2001 - September 2005
Aegis Communications May 1997 - July 2000
Skills
Organizational Change, Leadership Development, Call Center, Business Process..., Project Management, Change Management, Call Centers, Training, Recruiting, Vendor Management, Training Delivery, Process Improvement, Management, Business Development, Leadership, Organizational..., Strategic Planning, Team Building, CRM, Customer Service, Performance Management, Telecommunications, Program Management, Customer Retention, Quality Assurance, Business Analysis, Customer Satisfaction, BPO, Coaching, Customer Experience, Strategy
Education
Thomas Nelson Community College 1997 — 2004
Business Management
KING GUERRERO KING GUERRERO's The Faneuil Group Experience 1999 - 2006
Job Contact Centre Manager at Bank of Montreal
Industry Financial Services
Experience
Bank of Montreal November 2010 - Present
AMERICAN EXPRESS September 2008 - October 2010
TRG Customer Solutions 2006 - 2008
The Faneuil Group 1999 - 2006
Skills
Strategic Planning, Contract Negotiation, Employee Training, Process Engineering, Market Planning, Positioning, Service Level Agreements, Performance Appraisal, Change Management, Service Delivery, Contact Centers, Cross-functional Team..., Management, Coaching, Customer Service, Call Centers, Outsourcing, CRM, Performance Management, Team Building, Leadership, Leadership Development, Team Management, Competitive Analysis, Operations Management, Process Improvement, Customer Satisfaction, Workforce Management, Team Leadership, BPO, Vendor Management, Customer Experience, SLA
Education
Seneca College of Applied Arts and Technology 1994 — 1996
Diploma, Law Enforcement
De La Salle 1989 — 1993
Bank of Montreal November 2010 - Present
AMERICAN EXPRESS September 2008 - October 2010
TRG Customer Solutions 2006 - 2008
The Faneuil Group 1999 - 2006
Skills
Strategic Planning, Contract Negotiation, Employee Training, Process Engineering, Market Planning, Positioning, Service Level Agreements, Performance Appraisal, Change Management, Service Delivery, Contact Centers, Cross-functional Team..., Management, Coaching, Customer Service, Call Centers, Outsourcing, CRM, Performance Management, Team Building, Leadership, Leadership Development, Team Management, Competitive Analysis, Operations Management, Process Improvement, Customer Satisfaction, Workforce Management, Team Leadership, BPO, Vendor Management, Customer Experience, SLA
Education
Seneca College of Applied Arts and Technology 1994 — 1996
Diploma, Law Enforcement
De La Salle 1989 — 1993
Mariachristina Ripchensky Mariachristina Ripchensky's The Faneuil Group Experience 2004 - 2006
Job Marketing Director at Comfort Masters Ltd.
Industry Graphic Design
Experience
Stouffville Home & Comfort Ltd. July 2014 - Present
Comfort Masters Ltd. July 2014 - Present
Mariachristina Design (Free-lance Graphic Design) March 2010 - Present
The Helicpoter Group December 2006 - April 2013
The Faneuil Group 2004 - 2006
Skills
Graphic Design, Logo Design, Advertising, Typography, Signage, Illustration, Vector Illustration, Digital Printing, Microsoft Office, Adobe Creative Suite, Information Design, Wide Format Printing, Variable Data Printing, Icon Design, InDesign, Photoshop, Illustrator, Microsoft Word, Information Graphics, Microsoft Excel, Desktop Publishing, Adobe Acrobat, Direct Mail, QuarkXPress, Business Cards, Flyers, Graphics, Photography, Posters, Art, Drawing, Visual Communication, Corporate Identity, Digital Illustration, Customer Service, Customer Satisfaction
Education
Seneca College of Applied Arts and Technology 2003 — 2006
Ontario College Advanced Diploma, Graphic Design
Stouffville Home & Comfort Ltd. July 2014 - Present
Comfort Masters Ltd. July 2014 - Present
Mariachristina Design (Free-lance Graphic Design) March 2010 - Present
The Helicpoter Group December 2006 - April 2013
The Faneuil Group 2004 - 2006
Skills
Graphic Design, Logo Design, Advertising, Typography, Signage, Illustration, Vector Illustration, Digital Printing, Microsoft Office, Adobe Creative Suite, Information Design, Wide Format Printing, Variable Data Printing, Icon Design, InDesign, Photoshop, Illustrator, Microsoft Word, Information Graphics, Microsoft Excel, Desktop Publishing, Adobe Acrobat, Direct Mail, QuarkXPress, Business Cards, Flyers, Graphics, Photography, Posters, Art, Drawing, Visual Communication, Corporate Identity, Digital Illustration, Customer Service, Customer Satisfaction
Education
Seneca College of Applied Arts and Technology 2003 — 2006
Ontario College Advanced Diploma, Graphic Design
Corina Death Corina Death's The Faneuil Group Experience 2002 - 2004
Job Media Research Consultant
Industry Market Research
Experience
Independent Media Research Consultant February 2014 - Present
Vision Critical November 2006 - November 2013
Angus Reid Strategies November 2006 - December 2009
The Faneuil Group 2002 - 2004
Ipsos Reid 1995 - 2002
Skills
Online Research, Quantitative Research, Market Research, Advertising Research, Qualitative Research, Segmentation, Competitive Intelligence, Marketing Research, Survey Design, Research, Brand Equity, Consumer Behaviour, Primary Research, Focus Groups, Data Collection, Customer Insight, Survey Research, Research Design, Questionnaire Design, Questionnaires, Analytics, Secondary Research
Education
Queen's University 1988 — 1994
BFA, Painting
Independent Media Research Consultant February 2014 - Present
Vision Critical November 2006 - November 2013
Angus Reid Strategies November 2006 - December 2009
The Faneuil Group 2002 - 2004
Ipsos Reid 1995 - 2002
Skills
Online Research, Quantitative Research, Market Research, Advertising Research, Qualitative Research, Segmentation, Competitive Intelligence, Marketing Research, Survey Design, Research, Brand Equity, Consumer Behaviour, Primary Research, Focus Groups, Data Collection, Customer Insight, Survey Research, Research Design, Questionnaire Design, Questionnaires, Analytics, Secondary Research
Education
Queen's University 1988 — 1994
BFA, Painting
Ralph Jimenez Ralph Jimenez's The Faneuil Group Experience February 1998 - June 1999
Job National Director, Sales & Strategic Planning
Industry Marketing and Advertising
Experience
Original Impressions LLC February 2009 - Present
RJ GLOBAL CAPITAL, LLC April 2008 - January 2009
The Addison Mortgage Group March 2005 - September 2008
Flagstar Bank June 2003 - March 2005
EdVerify, Inc. / Sylvan Ventures July 1999 - June 2003
The Faneuil Group February 1998 - June 1999
Precision Response Corporation January 1996 - February 1998
Skills
Account Management, Business Development, Leadership, Marketing, Sales Management, Sales, Start-ups, Management, Call Centers, Entrepreneurship, Cold Calling, Strategic Planning, Marketing Communications, Strategy, Sales Operations, Negotiation
Education
Barry University 1989 — 1992
BS, Business & Information Technology
Original Impressions LLC February 2009 - Present
RJ GLOBAL CAPITAL, LLC April 2008 - January 2009
The Addison Mortgage Group March 2005 - September 2008
Flagstar Bank June 2003 - March 2005
EdVerify, Inc. / Sylvan Ventures July 1999 - June 2003
The Faneuil Group February 1998 - June 1999
Precision Response Corporation January 1996 - February 1998
Skills
Account Management, Business Development, Leadership, Marketing, Sales Management, Sales, Start-ups, Management, Call Centers, Entrepreneurship, Cold Calling, Strategic Planning, Marketing Communications, Strategy, Sales Operations, Negotiation
Education
Barry University 1989 — 1992
BS, Business & Information Technology
Akrem Munir Mohammed Akrem Munir Mohammed's The Faneuil Group Experience April 2005 - December 2005
Job Founder and CEO of B.S.W. Speciality services Inc.
Industry Transportation/Trucking/Railroad
Experience
Toronto Transportion Company December 2006 - Present
Transportation Service December 2006 - Present
Seneca College May 2014 - September 2014
Split-second December 2005 - December 2006
The Faneuil Group April 2005 - December 2005
Franklin Covey March 2004 - November 2005
Skills
Sales, Social Media Marketing, PowerPoint, Marketing, Microsoft Excel, Microsoft Office, Customer Service
Education
Seneca College of Applied Arts and Technology 2012 — 2014
Small Business Entrepreneurship, Business, Management, Marketing, and Related Support Services
Central Technical School 1995 — 1997
High school Diploma, B+
Toronto Transportion Company December 2006 - Present
Transportation Service December 2006 - Present
Seneca College May 2014 - September 2014
Split-second December 2005 - December 2006
The Faneuil Group April 2005 - December 2005
Franklin Covey March 2004 - November 2005
Skills
Sales, Social Media Marketing, PowerPoint, Marketing, Microsoft Excel, Microsoft Office, Customer Service
Education
Seneca College of Applied Arts and Technology 2012 — 2014
Small Business Entrepreneurship, Business, Management, Marketing, and Related Support Services
Central Technical School 1995 — 1997
High school Diploma, B+
Duane Gunkler's The Faneuil Group Experience November 2009 - August 2010
Job Senior Manager Product Training at Manheim
Industry Automotive
Experience
Manheim February 2014 - Present
Manheim January 2013 - February 2014
Manheim March 2012 - December 2012
Energy Armor, Inc. December 2010 - January 2012
The Faneuil Group November 2009 - August 2010
Winter Park Sales and Leasing September 2009 - August 2010
CarMax June 2007 - April 2009
CarMax July 2004 - June 2007
CarMax June 2001 - July 2004
CarMax February 2000 - June 2001
Skills
Coaching, Training, Instructional Design, Sales, Call Centers, Leadership Development, Team Building, Training Delivery, Performance Management, Onboarding, Process Improvement, Staff Development, Customer Satisfaction, Talent Management, Leadership, Selling, Succession Planning, Employee Relations, Employee Training, Human Resources, Recruiting, Customer Retention
Education
University of Central Florida 1998 — 2000
Education
Manheim February 2014 - Present
Manheim January 2013 - February 2014
Manheim March 2012 - December 2012
Energy Armor, Inc. December 2010 - January 2012
The Faneuil Group November 2009 - August 2010
Winter Park Sales and Leasing September 2009 - August 2010
CarMax June 2007 - April 2009
CarMax July 2004 - June 2007
CarMax June 2001 - July 2004
CarMax February 2000 - June 2001
Skills
Coaching, Training, Instructional Design, Sales, Call Centers, Leadership Development, Team Building, Training Delivery, Performance Management, Onboarding, Process Improvement, Staff Development, Customer Satisfaction, Talent Management, Leadership, Selling, Succession Planning, Employee Relations, Employee Training, Human Resources, Recruiting, Customer Retention
Education
University of Central Florida 1998 — 2000
Education
Sandra (Sandra Wease) Hagy's The Faneuil Group Experience 1994 - 2001
Job Technical Support Manager at Comcast
Industry Telecommunications
Experience
Comcast September 2001 - Present
The Faneuil Group 1994 - 2001
Skills
Customer Satisfaction, Customer Experience, Team Leadership, Quality Assurance, Leadership, Call Centers, Training, Telecommunications, Workforce Management, Process Improvement, Call Center, Customer Retention, Telephony, Broadband, VoIP, Customer Service, Call Center Development, Cross-functional Team..., Management, Account Management, Avaya, Team Management, Wireless, Salesforce.com, Change Management, Outsourcing, Troubleshooting, Technical Support, Vendor Management, IVR, Poverty Reduction, Community Gardens, Single Parents, Job Coaching, Event Planning, Community Organizing, Avaya Technologies
Education
Milligan College
Bachelor of Science (B.S.), Business Administration and Management, General
Comcast September 2001 - Present
The Faneuil Group 1994 - 2001
Skills
Customer Satisfaction, Customer Experience, Team Leadership, Quality Assurance, Leadership, Call Centers, Training, Telecommunications, Workforce Management, Process Improvement, Call Center, Customer Retention, Telephony, Broadband, VoIP, Customer Service, Call Center Development, Cross-functional Team..., Management, Account Management, Avaya, Team Management, Wireless, Salesforce.com, Change Management, Outsourcing, Troubleshooting, Technical Support, Vendor Management, IVR, Poverty Reduction, Community Gardens, Single Parents, Job Coaching, Event Planning, Community Organizing, Avaya Technologies
Education
Milligan College
Bachelor of Science (B.S.), Business Administration and Management, General
Frankie Huertas Frankie Huertas's The Faneuil Group Experience 2008 - 2011
Job HIM/ROI SPECIALIST HOF HOSPITAL
Industry Outsourcing/Offshoring
Experience
DEPARTMENT OF VETERANS AFFAIRS, VA MEDICAL CENTER July 2013 - Present
Everest Univers March 2013 - Present
Faneuil Inc 2009 - 2011
The Faneuil Group 2008 - 2011
Skills
Call Center, Customer Service, Customer Satisfaction, Data Entry, Scheduling, Customer Relations, Inventory Management, Microsoft Office, Payroll, Billing, PowerPoint, Excel, Administration, Coaching, Outlook, Team Building, Employee Relations, Policy Analysis, Interviewing, Word, Problem Solving, Process Improvement, Mentoring, Documentation, Budgeting, Operations Management, Access, Data Analysis, Quality Assurance, Accounting, Windows, Forecasting, Account Management, Team Leadership, Analysis, Compliance, Sales Management, Performance Management, Troubleshooting, Social Media, Negotiation, Strategic Planning, Event Management, Hiring, SAP, Visio, Operating Systems, Research, New Business Development, Telephone Skills
Education
Everest University-South Orlando 2012 — 2013
Health and Medical Administrative Services, 4.0 GPA
Monroe Business Institue 1975 — 1978
Certification, Health and Medical Administrative Services
DEPARTMENT OF VETERANS AFFAIRS, VA MEDICAL CENTER July 2013 - Present
Everest Univers March 2013 - Present
Faneuil Inc 2009 - 2011
The Faneuil Group 2008 - 2011
Skills
Call Center, Customer Service, Customer Satisfaction, Data Entry, Scheduling, Customer Relations, Inventory Management, Microsoft Office, Payroll, Billing, PowerPoint, Excel, Administration, Coaching, Outlook, Team Building, Employee Relations, Policy Analysis, Interviewing, Word, Problem Solving, Process Improvement, Mentoring, Documentation, Budgeting, Operations Management, Access, Data Analysis, Quality Assurance, Accounting, Windows, Forecasting, Account Management, Team Leadership, Analysis, Compliance, Sales Management, Performance Management, Troubleshooting, Social Media, Negotiation, Strategic Planning, Event Management, Hiring, SAP, Visio, Operating Systems, Research, New Business Development, Telephone Skills
Education
Everest University-South Orlando 2012 — 2013
Health and Medical Administrative Services, 4.0 GPA
Monroe Business Institue 1975 — 1978
Certification, Health and Medical Administrative Services
Racquel Maye's The Faneuil Group Experience February 2010 - February 2011
Job Customer Service Representative at Stockmans Bank
Industry Financial Services
Experience
Stockmans Bank September 2012 - Present
Bank of America February 2012 - August 2012
The Faneuil Group February 2010 - February 2011
Time Warner November 2008 - November 2010
America One Mortgage January 2004 - January 2009
Taylor, Bean November 2005 - January 2007
Cingular Wireless October 2002 - August 2005
Skills
Microsoft Word, Windows, Microsoft Excel, Customer Service, Finance, Budgets
Education
University of Phoenix 2013 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.7
City College 2008 — 2010
A.S. Degree, Business Management, 3.7
Stockmans Bank September 2012 - Present
Bank of America February 2012 - August 2012
The Faneuil Group February 2010 - February 2011
Time Warner November 2008 - November 2010
America One Mortgage January 2004 - January 2009
Taylor, Bean November 2005 - January 2007
Cingular Wireless October 2002 - August 2005
Skills
Microsoft Word, Windows, Microsoft Excel, Customer Service, Finance, Budgets
Education
University of Phoenix 2013 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.7
City College 2008 — 2010
A.S. Degree, Business Management, 3.7
Stephen Challis Stephen Challis's The Faneuil Group Experience January 1997 - August 2005
Job
Industry Information Technology and Services
Experience
in1touch Association Management Software January 2010 - Present
OlaTech Corporation January 2010 - Present
Inspyre Solutions Inc. December 2007 - December 2009
Simkin Financial Services Inc. September 2005 - November 2007
The Faneuil Group January 1997 - August 2005
Skills
Strategic Planning, CRM, Management, Business Development, Marketing Strategy, New Business Development, Marketing, Business Analysis, Integration, Change Management, Software Project..., Business Strategy, Project Management, Process Improvement, Leadership, Entrepreneurship, Program Management, Strategy, Management Consulting, Start-ups, Operations Management
Education
Queen's University
in1touch Association Management Software January 2010 - Present
OlaTech Corporation January 2010 - Present
Inspyre Solutions Inc. December 2007 - December 2009
Simkin Financial Services Inc. September 2005 - November 2007
The Faneuil Group January 1997 - August 2005
Skills
Strategic Planning, CRM, Management, Business Development, Marketing Strategy, New Business Development, Marketing, Business Analysis, Integration, Change Management, Software Project..., Business Strategy, Project Management, Process Improvement, Leadership, Entrepreneurship, Program Management, Strategy, Management Consulting, Start-ups, Operations Management
Education
Queen's University
Keith Paulson Keith Paulson's The Faneuil Group Experience June 1997 - April 2006
Job SRE at Ooyala
Industry Internet
Experience
Ooyala August 2015 - Present
Copart August 2014 - August 2015
T-Systems October 2012 - August 2014
Copart, Inc September 2006 - October 2012
Pomeroy May 2006 - September 2006
The Faneuil Group June 1997 - April 2006
Education
University of Manitoba 1985 — 1990
Bachelor of Computer Science (Honors)
Ooyala August 2015 - Present
Copart August 2014 - August 2015
T-Systems October 2012 - August 2014
Copart, Inc September 2006 - October 2012
Pomeroy May 2006 - September 2006
The Faneuil Group June 1997 - April 2006
Education
University of Manitoba 1985 — 1990
Bachelor of Computer Science (Honors)
Tamara J. Pinckney, MBA Tamara J. Pinckney, MBA's The Faneuil Group Experience 1998 - 2000
Job Global HR Manager | Six Sigma Green Belt | Vendor Relationship Manager | Shared Services
Industry Human Resources
Experience
Cargill 2013 - Present
Target 2012 - 2013
Aetna 2011 - 2012
Aetna, INC. 2010 - 2011
Aetna, INC. 2007 - 2010
Carrier Corporation 2004 - 2007
Towers Perrin 2000 - 2003
The Faneuil Group 1998 - 2000
ACG Professionals 1996 - 1998
Skills
Strategic Planning, Human Capital, Project Management, Performance Management, Talent Management, Recruiting, Onboarding, HRIS, Human Resources, Process Improvement, Cross-functional Team..., Program Management, Employee Benefits, Training, Leadership, Six Sigma, Succession Planning, Defined Benefit, Service Delivery, Contact Centers, Shared Services, Vendor Management, Deferred Compensation, Employee Relations, Talent Acquisition, Organizational..., Change Management, Personnel Management, HR Consulting, Coaching, Employee Engagement, Workforce Planning, Strategy, Policy, Organizational..., Outsourcing, Mergers & Acquisitions, HR Policies, Diversity & Inclusion, Conflict Resolution, Job Analysis, HR Transformation, Performance Improvement, Employment Law, Employee Training, Organizational Design, Leadership Development, Benefits Administration, Communication Skills, Compliance
Education
Strayer University-Maryland 2002 — 2004
MBA, Management
Spelman College 1992 — 1996
BA, Psychology
Cargill 2013 - Present
Target 2012 - 2013
Aetna 2011 - 2012
Aetna, INC. 2010 - 2011
Aetna, INC. 2007 - 2010
Carrier Corporation 2004 - 2007
Towers Perrin 2000 - 2003
The Faneuil Group 1998 - 2000
ACG Professionals 1996 - 1998
Skills
Strategic Planning, Human Capital, Project Management, Performance Management, Talent Management, Recruiting, Onboarding, HRIS, Human Resources, Process Improvement, Cross-functional Team..., Program Management, Employee Benefits, Training, Leadership, Six Sigma, Succession Planning, Defined Benefit, Service Delivery, Contact Centers, Shared Services, Vendor Management, Deferred Compensation, Employee Relations, Talent Acquisition, Organizational..., Change Management, Personnel Management, HR Consulting, Coaching, Employee Engagement, Workforce Planning, Strategy, Policy, Organizational..., Outsourcing, Mergers & Acquisitions, HR Policies, Diversity & Inclusion, Conflict Resolution, Job Analysis, HR Transformation, Performance Improvement, Employment Law, Employee Training, Organizational Design, Leadership Development, Benefits Administration, Communication Skills, Compliance
Education
Strayer University-Maryland 2002 — 2004
MBA, Management
Spelman College 1992 — 1996
BA, Psychology
Gary Conley Gary Conley's The Faneuil Group Experience 1997 - 1999
Job Nursing Representative at ITT Technical Institute
Industry Education Management
Experience
ITT Technical Institute November 2008 - Present
ITT Technical Institute September 2010 - July 2012
ITT Technical Institute November 2008 - September 2010
Rent-A-Center April 2003 - August 2008
Applied Card Systems August 2000 - February 2003
Aegis Communications June 1999 - July 2000
The Faneuil Group 1997 - 1999
Skills
Higher Education, Admissions, Public Speaking, Student Recruiting, Customer Service, Microsoft Word, Microsoft Excel, Training, Interviews, Public Relations, Student Engagement, Community Outreach, Staff Development, Leadership Development, Resume Writing
Education
ITT Technical Institute-Huntington 2014 — 2015
Associate’s Degree, Network and System Administration/Administrator
ITT Technical Institute November 2008 - Present
ITT Technical Institute September 2010 - July 2012
ITT Technical Institute November 2008 - September 2010
Rent-A-Center April 2003 - August 2008
Applied Card Systems August 2000 - February 2003
Aegis Communications June 1999 - July 2000
The Faneuil Group 1997 - 1999
Skills
Higher Education, Admissions, Public Speaking, Student Recruiting, Customer Service, Microsoft Word, Microsoft Excel, Training, Interviews, Public Relations, Student Engagement, Community Outreach, Staff Development, Leadership Development, Resume Writing
Education
ITT Technical Institute-Huntington 2014 — 2015
Associate’s Degree, Network and System Administration/Administrator
Christopher K. Stanvick Christopher K. Stanvick's The Faneuil Group Experience March 2001 - October 2005
Job VP, Group Director at Havas Edge
Industry Marketing and Advertising
Experience
Havas Edge May 2015 - Present
Fannie Mae July 2008 - March 2015
First Marblehead Corporation October 2005 - May 2008
The Faneuil Group March 2001 - October 2005
Kowal Associates February 1999 - March 2001
Digitas January 1996 - February 1999
Skills
Direct Marketing, Integrated Marketing, B2B, Cross-functional Team..., CRM, Marketing, Business Development, Marketing Strategy, Marketing Communications, Sales, Program Management, Strategic Planning, Leadership, Competitive Analysis, Strategy, Analytics, Email Marketing, Brand Management, Account Management, Team Leadership, Training, Budgets, Forecasting, Market Analysis, Outsourcing, Strategic Partnerships
Education
Northeastern University 1990 — 1995
BSBA, International Business, Marketing and Human Resources
Havas Edge May 2015 - Present
Fannie Mae July 2008 - March 2015
First Marblehead Corporation October 2005 - May 2008
The Faneuil Group March 2001 - October 2005
Kowal Associates February 1999 - March 2001
Digitas January 1996 - February 1999
Skills
Direct Marketing, Integrated Marketing, B2B, Cross-functional Team..., CRM, Marketing, Business Development, Marketing Strategy, Marketing Communications, Sales, Program Management, Strategic Planning, Leadership, Competitive Analysis, Strategy, Analytics, Email Marketing, Brand Management, Account Management, Team Leadership, Training, Budgets, Forecasting, Market Analysis, Outsourcing, Strategic Partnerships
Education
Northeastern University 1990 — 1995
BSBA, International Business, Marketing and Human Resources
David Dines David Dines's The Faneuil Group Experience April 1995 - December 1998
Job Clean Tech Entrepreneur and Mentor
Industry Renewables & Environment
Experience
Cleantech Open June 2014 - Present
North Shore InnoVentures, Beverly, MA May 2014 - Present
Technology Market Intelligence 2014 - Present
ACG Research 2009 - 2014
Self May 2003 - 2009
Lynk January 2001 - May 2001
Tundo Corporation January 2000 - December 2000
Aberdeen Group January 1998 - December 1999
The Faneuil Group April 1995 - December 1998
Digital Equipment Corporation 1987 - 1992
Skills
Lean Startup, Clean Technology, Strategy, Start-ups, Marketing Strategy, Business Development, Go-to-market Strategy, Strategic Partnerships, Competitive Analysis, Strategic Planning, Market Research, Management, Business Strategy, Market Analysis, Analytics, Marketing, Market Intelligence, Product Strategy, Strategy Development, Business Modeling, Emerging Technologies, Telecommunications
Education
Boston University Graduate School of Management 2012 — 2012
Leading Clean Energy Ventures Program, Clean Technology, Entrepreneurship
Cornell University 1973 — 1977
BS, Environmental Science
Harvard University
MCRP, Transportation and Environmental Planning
Cleantech Open June 2014 - Present
North Shore InnoVentures, Beverly, MA May 2014 - Present
Technology Market Intelligence 2014 - Present
ACG Research 2009 - 2014
Self May 2003 - 2009
Lynk January 2001 - May 2001
Tundo Corporation January 2000 - December 2000
Aberdeen Group January 1998 - December 1999
The Faneuil Group April 1995 - December 1998
Digital Equipment Corporation 1987 - 1992
Skills
Lean Startup, Clean Technology, Strategy, Start-ups, Marketing Strategy, Business Development, Go-to-market Strategy, Strategic Partnerships, Competitive Analysis, Strategic Planning, Market Research, Management, Business Strategy, Market Analysis, Analytics, Marketing, Market Intelligence, Product Strategy, Strategy Development, Business Modeling, Emerging Technologies, Telecommunications
Education
Boston University Graduate School of Management 2012 — 2012
Leading Clean Energy Ventures Program, Clean Technology, Entrepreneurship
Cornell University 1973 — 1977
BS, Environmental Science
Harvard University
MCRP, Transportation and Environmental Planning
wanda Bonilla wanda Bonilla's The Faneuil Group Experience April 2007 - 2011
Job Violations Specialist at The Faneuil Group
Industry Outsourcing/Offshoring
Experience
Sedgwick Risk Management Services (P) Ltd 2013 - Present
The Faneuil Group April 2007 - 2011
Skills
Customer Service, Management, Call Centers, Process Improvement, Customer Satisfaction, Analysis, Performance Management, Outlook, Operations Management, Vendor Management
Education
City University of New York-Herbert H. Lehman College 1996 — 1999
Sedgwick Risk Management Services (P) Ltd 2013 - Present
The Faneuil Group April 2007 - 2011
Skills
Customer Service, Management, Call Centers, Process Improvement, Customer Satisfaction, Analysis, Performance Management, Outlook, Operations Management, Vendor Management
Education
City University of New York-Herbert H. Lehman College 1996 — 1999
Jiri Skopalek Jiri Skopalek's The Faneuil Group Experience January 2003 - January 2007
Job Senior Database Developer at VKGS LLC dba Video King
Industry Computer Software
Experience
Video King Gaming 2008 - Present
VKGS LLC dba Video King January 2007 - Present
The Faneuil Group January 2003 - January 2007
The Faneuil Group June 2000 - January 2003
Derby A.S. 1992 - 1997
Skills
SQL Server 2000-2008, C#, WinForms, database development, .NET, Visual Studio, Visual Basic 6, SDLC knowledge, Centenium XL, HTML, ASP, JavaScript, VBScript, Perl, PHP, ColdFusion, Delphi, Pascal, Oracle SQL, Informix, Windows, Unix Shell Scripting, MS Office, ADO, DAO, Microsoft SQL Server, Databases, Software Development, Database Administration, Database Design, IIS, ASP.NET MVC, MVC, Web Applications, Systems Analysis, VB.NET, Web Services, ASP.NET, SQL, Software Documentation, System Administration, Data Warehousing, Visual Basic
Education
Daytona Beach Community College 1998 — 2000
Associate of Science, Computer Programming
Video King Gaming 2008 - Present
VKGS LLC dba Video King January 2007 - Present
The Faneuil Group January 2003 - January 2007
The Faneuil Group June 2000 - January 2003
Derby A.S. 1992 - 1997
Skills
SQL Server 2000-2008, C#, WinForms, database development, .NET, Visual Studio, Visual Basic 6, SDLC knowledge, Centenium XL, HTML, ASP, JavaScript, VBScript, Perl, PHP, ColdFusion, Delphi, Pascal, Oracle SQL, Informix, Windows, Unix Shell Scripting, MS Office, ADO, DAO, Microsoft SQL Server, Databases, Software Development, Database Administration, Database Design, IIS, ASP.NET MVC, MVC, Web Applications, Systems Analysis, VB.NET, Web Services, ASP.NET, SQL, Software Documentation, System Administration, Data Warehousing, Visual Basic
Education
Daytona Beach Community College 1998 — 2000
Associate of Science, Computer Programming
Susan Marshall BA, CHRP, CHRL, CCP, GPHR, SCP's The Faneuil Group Experience February 1997 - March 2000
Job Director HR, Global Compensation & Corporate Departments at PeroxyChem
Industry Human Resources
Experience
PeroxyChem November 2013 - Present
SB Marshall Services LLC February 2012 - Present
ModSpace October 2012 - September 2013
De Lage Landen Financial Services LLC September 2004 - June 2012
De Lage Landen Financial Services June 2003 - June 2012
De Lage Landen Financial Services Canada June 2003 - September 2004
Mold Masters March 2002 - May 2003
Pitney Bowes Global Credit Services May 2000 - March 2002
The Faneuil Group February 1997 - March 2000
Various Call Center and Operations Management Roles 1987 - 1997
Skills
Talent Management, Performance Management, Employee Relations, Talent Acquisition, Employee Benefits, Human Resources, Coaching, Change Management, Succession Planning, Employee Engagement, HR Consulting, HRIS, Organizational Design, Recruiting, Organizational..., Personnel Management, Deferred Compensation, Team Building, Process Improvement, Hiring, Leadership Development, Leadership, Business Strategy, Strategy, Applicant Tracking..., Interviews, Training, Temporary Placement, HR Policies, Payroll, Team Management, Workforce Planning, Executive Coaching, Program Management, Management, Onboarding, Policy, Benefits Administration, Employer Branding, Organizational..., Employment Law, Start-ups, Compensation & Benefit, Employee Training, Compensation, HR Strategy, Talent Development, Recruitment/Retention, Global HR, Human Capital Management
Education
University of Manitoba
BA, Economics
University of Manitoba
Certificate Program, Human Resources Management
University of Manitoba
Certificate Program, Adult & Continuing Education
Campbell Collegiate
PeroxyChem November 2013 - Present
SB Marshall Services LLC February 2012 - Present
ModSpace October 2012 - September 2013
De Lage Landen Financial Services LLC September 2004 - June 2012
De Lage Landen Financial Services June 2003 - June 2012
De Lage Landen Financial Services Canada June 2003 - September 2004
Mold Masters March 2002 - May 2003
Pitney Bowes Global Credit Services May 2000 - March 2002
The Faneuil Group February 1997 - March 2000
Various Call Center and Operations Management Roles 1987 - 1997
Skills
Talent Management, Performance Management, Employee Relations, Talent Acquisition, Employee Benefits, Human Resources, Coaching, Change Management, Succession Planning, Employee Engagement, HR Consulting, HRIS, Organizational Design, Recruiting, Organizational..., Personnel Management, Deferred Compensation, Team Building, Process Improvement, Hiring, Leadership Development, Leadership, Business Strategy, Strategy, Applicant Tracking..., Interviews, Training, Temporary Placement, HR Policies, Payroll, Team Management, Workforce Planning, Executive Coaching, Program Management, Management, Onboarding, Policy, Benefits Administration, Employer Branding, Organizational..., Employment Law, Start-ups, Compensation & Benefit, Employee Training, Compensation, HR Strategy, Talent Development, Recruitment/Retention, Global HR, Human Capital Management
Education
University of Manitoba
BA, Economics
University of Manitoba
Certificate Program, Human Resources Management
University of Manitoba
Certificate Program, Adult & Continuing Education
Campbell Collegiate
Quincy Osborne Quincy Osborne's The Faneuil Group Experience May 2009 - Present
Job Supervisor at The Faneuil Group
Industry Transportation/Trucking/Railroad
Experience
The Faneuil Group May 2009 - Present
Meridian Behavioral Healthcare, Inc. August 1981 - August 2006
Skills
Case Managment, Crisis Intervention, Social Services, Mental Health, Microsoft Office, Outlook, Microsoft Excel
Education
University of South Florida 1975 — 1979
Bachelor of Arts (BA), Psychology
The Faneuil Group May 2009 - Present
Meridian Behavioral Healthcare, Inc. August 1981 - August 2006
Skills
Case Managment, Crisis Intervention, Social Services, Mental Health, Microsoft Office, Outlook, Microsoft Excel
Education
University of South Florida 1975 — 1979
Bachelor of Arts (BA), Psychology
Joseph Spurlock Joseph Spurlock's The Faneuil Group Experience 2003 - 2004
Job
Industry Consumer Services
Experience
Xerox October 2010 - Present
N.E.W. Customer Service Companies, Inc August 2004 - September 2009
The Faneuil Group 2003 - 2004
iSKY 1999 - 2002
Skills
Cross-functional Team..., Call Center, Strategic Planning, Process Improvement, Leadership, Management, Budgets, Call Centers, Recruiting, Team Leadership, Business Strategy, Coaching, Sales, Employee Relations, Human Resources, Leadership Development
Education
Oregon Institute of Technology 2006 — 2010
Bachelor
American InterContinental University 2002 — 2005
Bachelor
Xerox October 2010 - Present
N.E.W. Customer Service Companies, Inc August 2004 - September 2009
The Faneuil Group 2003 - 2004
iSKY 1999 - 2002
Skills
Cross-functional Team..., Call Center, Strategic Planning, Process Improvement, Leadership, Management, Budgets, Call Centers, Recruiting, Team Leadership, Business Strategy, Coaching, Sales, Employee Relations, Human Resources, Leadership Development
Education
Oregon Institute of Technology 2006 — 2010
Bachelor
American InterContinental University 2002 — 2005
Bachelor
Michael Embury van Wyk, CHRP Michael Embury van Wyk, CHRP's The Faneuil Group Experience January 1997 - January 2002
Job Manager, Talent Sourcing at Great West Life/London Life/Canada Life
Industry Human Resources
Experience
Great-West Life July 2014 - Present
Manitoba Public Insurance September 2010 - July 2014
Skybridge Marketing Group (Formerly Archway Marketing Services) August 2008 - September 2010
24-7INtouch October 2007 - August 2008
Archway Marketing Services 2002 - 2007
The Faneuil Group January 1997 - January 2002
Skills
Employee Relations, Recruiting, Performance Management, Employee Engagement, Human Resources, Organizational..., Conflict Resolution, Diversity & Inclusion, Labor Relations, Talent Acquisition, Training, Leadership, Sourcing, Call Centers, Career Counseling, Career Development, Change Management, Coaching, HR Policies, HRIS, Interviews, Leadership Development, Management Development, New Hire Orientations, Onboarding, Personnel Management, Policy, Resume Writing, Staff Development, Talent Management, Time Management, Workshop Facilitation, Team Building, Succession Planning, Strategic Planning
Education
University of Manitoba 2010 — 2013
Bachelor of Arts (B.A.), Psychology
University of Manitoba 2010 — 2013
Certificate in Adult Continuing Education
University of Manitoba 1999 — 2001
Certificate, Human Resource Management
Great-West Life July 2014 - Present
Manitoba Public Insurance September 2010 - July 2014
Skybridge Marketing Group (Formerly Archway Marketing Services) August 2008 - September 2010
24-7INtouch October 2007 - August 2008
Archway Marketing Services 2002 - 2007
The Faneuil Group January 1997 - January 2002
Skills
Employee Relations, Recruiting, Performance Management, Employee Engagement, Human Resources, Organizational..., Conflict Resolution, Diversity & Inclusion, Labor Relations, Talent Acquisition, Training, Leadership, Sourcing, Call Centers, Career Counseling, Career Development, Change Management, Coaching, HR Policies, HRIS, Interviews, Leadership Development, Management Development, New Hire Orientations, Onboarding, Personnel Management, Policy, Resume Writing, Staff Development, Talent Management, Time Management, Workshop Facilitation, Team Building, Succession Planning, Strategic Planning
Education
University of Manitoba 2010 — 2013
Bachelor of Arts (B.A.), Psychology
University of Manitoba 2010 — 2013
Certificate in Adult Continuing Education
University of Manitoba 1999 — 2001
Certificate, Human Resource Management
Christopher Roussin's The Faneuil Group Experience 1998 - 2000
Job Director of Academics and Research at Boston Children's Hospital, Simulator Program
Industry Hospital & Health Care
Experience
Boston Children's Hospital January 2015 - Present
Suffolk University July 2008 - May 2015
Roussin Consulting 2003 - January 2015
Boston College September 2003 - July 2009
Tactician Corporation 2002 - 2003
Deloitte & Touche Management Solutions 2000 - 2002
The Faneuil Group 1998 - 2000
General Electric (GE) Corporate Audit Staff 1996 - 1997
General Electric 1996 - 1997
Price Waterhouse 1993 - 1995
Skills
Organizational..., Organizational Behavior, Leadership Development, Executive Coaching, Team Leadership, Internal Communications, Management Consulting, Higher Education, Social Media, Organizational..., Strategic Planning, Entrepreneurship, Public Speaking, Change Management, SPSS, Research, Qualitative Research, Organizational Design, Program Management, Teaching, Data Analysis, Business Strategy, Project Management, Social Networking, PowerPoint, Leadership, Event Planning, Management, Market Research, Strategy
Education
Boston College - Wallace E. Carroll Graduate School of Management 2004 — 2009
Ph.D., Organization Studies, Group/Leader Dynamics
Boston College - Wallace E. Carroll Graduate School of Management 2004 — 2007
M.S., Organization Studies
Babson College 1989 — 1993
B.S., Management/Quantitative Methods
Pittsfield High School 1985 — 1989
Boston Children's Hospital January 2015 - Present
Suffolk University July 2008 - May 2015
Roussin Consulting 2003 - January 2015
Boston College September 2003 - July 2009
Tactician Corporation 2002 - 2003
Deloitte & Touche Management Solutions 2000 - 2002
The Faneuil Group 1998 - 2000
General Electric (GE) Corporate Audit Staff 1996 - 1997
General Electric 1996 - 1997
Price Waterhouse 1993 - 1995
Skills
Organizational..., Organizational Behavior, Leadership Development, Executive Coaching, Team Leadership, Internal Communications, Management Consulting, Higher Education, Social Media, Organizational..., Strategic Planning, Entrepreneurship, Public Speaking, Change Management, SPSS, Research, Qualitative Research, Organizational Design, Program Management, Teaching, Data Analysis, Business Strategy, Project Management, Social Networking, PowerPoint, Leadership, Event Planning, Management, Market Research, Strategy
Education
Boston College - Wallace E. Carroll Graduate School of Management 2004 — 2009
Ph.D., Organization Studies, Group/Leader Dynamics
Boston College - Wallace E. Carroll Graduate School of Management 2004 — 2007
M.S., Organization Studies
Babson College 1989 — 1993
B.S., Management/Quantitative Methods
Pittsfield High School 1985 — 1989
Ann Marie Battaglia's The Faneuil Group Experience August 2008 - Present
Job Senior HR Generalist
Industry Human Resources
Experience
The Faneuil Group August 2008 - Present
CORESTAFF Services March 2005 - February 2007
Education
University of Phoenix 2006 — 2010
The Faneuil Group August 2008 - Present
CORESTAFF Services March 2005 - February 2007
Education
University of Phoenix 2006 — 2010
Johnna Kerr's The Faneuil Group Experience 1997 - 1999
Job Director of Strategic Partnerships / G2 Web Services
Industry Information Services
Experience
G2 Web Services January 2011 - Present
PayPal April 2008 - February 2011
Equifax 2004 - 2008
e-Docs USA, LLC 1999 - 2004
The Faneuil Group 1997 - 1999
Equifax Credit Information Services Pvt Ltd 1990 - 1997
Skills
Strategic Partnerships, E-commerce, Product Management, Salesforce.com, E-payments, SaaS, Credit Cards, Mobile Payments, Payments, Electronic Payments, Account Management, Business Development, Payment Card Processing, Strategy, Lead Generation, Problem Solving, Marketing, Client Services, Project Management, Technology Integration
Education
National University 1988 — 1989
Bachelor's Degree
University of Montana 1985 — 1987
G2 Web Services January 2011 - Present
PayPal April 2008 - February 2011
Equifax 2004 - 2008
e-Docs USA, LLC 1999 - 2004
The Faneuil Group 1997 - 1999
Equifax Credit Information Services Pvt Ltd 1990 - 1997
Skills
Strategic Partnerships, E-commerce, Product Management, Salesforce.com, E-payments, SaaS, Credit Cards, Mobile Payments, Payments, Electronic Payments, Account Management, Business Development, Payment Card Processing, Strategy, Lead Generation, Problem Solving, Marketing, Client Services, Project Management, Technology Integration
Education
National University 1988 — 1989
Bachelor's Degree
University of Montana 1985 — 1987
Linda Carrion, SPHR's The Faneuil Group Experience 1994 - 2000
Job Human Resources Professional
Industry Human Resources
Experience
Chicago Venture Partners August 2014 - Present
Comcast Cable January 2014 - May 2014
Sprint Nextel September 2002 - June 2013
The Speigel Group 2000 - 2002
The Faneuil Group 1994 - 2000
Interac 1991 - 1994
Skills
HRIS, Succession Planning, Onboarding, Performance Management, Employee Relations, Talent Acquisition, Recruiting, Deferred Compensation, Workforce Planning, PeopleSoft, Applicant Tracking..., Talent Management, Organizational..., Personnel Management, Change Management, Benefits Administration, Management
Education
Lesley University 1994 — 1997
Master's degree, International and Intercultural Communication
Chicago Venture Partners August 2014 - Present
Comcast Cable January 2014 - May 2014
Sprint Nextel September 2002 - June 2013
The Speigel Group 2000 - 2002
The Faneuil Group 1994 - 2000
Interac 1991 - 1994
Skills
HRIS, Succession Planning, Onboarding, Performance Management, Employee Relations, Talent Acquisition, Recruiting, Deferred Compensation, Workforce Planning, PeopleSoft, Applicant Tracking..., Talent Management, Organizational..., Personnel Management, Change Management, Benefits Administration, Management
Education
Lesley University 1994 — 1997
Master's degree, International and Intercultural Communication
Jason Haerich's The Faneuil Group Experience May 1997 - June 1999
Job Director at Cerner Corporation
Industry Information Technology and Services
Experience
Cerner Corporation Senior Engagement Leader - Senior ManagerCernerOctober 2007 - March 2012
Virtumundo March 2002 - July 2003
Aegis Communications June 1999 - March 2002
The Faneuil Group May 1997 - June 1999
ITI Marketing June 1994 - May 1997
ITI Marketing Services 1994 - 1997
Skills
Call Center, Customer Service, Lead Generation, Analytics, Business Development, Leadership, Management, Customer Experience, Call Centers, Vendor Management, Business Analysis, Data Analysis, CRM, Program Management, Project Management, Salesforce.com, Healthcare Information..., Process Improvement, EHR
Education
North Dakota State University
University of Missouri-Kansas City
Cerner Corporation Senior Engagement Leader - Senior ManagerCernerOctober 2007 - March 2012
Virtumundo March 2002 - July 2003
Aegis Communications June 1999 - March 2002
The Faneuil Group May 1997 - June 1999
ITI Marketing June 1994 - May 1997
ITI Marketing Services 1994 - 1997
Skills
Call Center, Customer Service, Lead Generation, Analytics, Business Development, Leadership, Management, Customer Experience, Call Centers, Vendor Management, Business Analysis, Data Analysis, CRM, Program Management, Project Management, Salesforce.com, Healthcare Information..., Process Improvement, EHR
Education
North Dakota State University
University of Missouri-Kansas City
Andrea (Russell) McKinney's The Faneuil Group Experience July 1993 - July 2001
Job EHS Administrator at Exide Technologies
Industry Automotive
Experience
Exide Technologies April 2015 - Present
Exide Technologies September 2006 - March 2015
Comcast Cable 2002 - 2006
The Faneuil Group July 1993 - July 2001
Skills
Union Avoidance, Employee Relations, HRIS, Deferred Compensation, Labor Relations, Onboarding, FMLA, Succession Planning, Benefits Administration, Talent Acquisition, Talent Management, Personnel Management, Performance Management, Employee Benefits, New Hire Orientations, Employment Law, Team Building, Human Resources, Process Improvement, Recruiting, Training, Leadership, Employee Engagement, HR Policies, Workforce Planning, Management, College Recruiting, Employee Handbooks, Organizational..., Employee Training, Job Evaluation, Applicant Tracking..., HR Consulting, Payroll, PeopleSoft
Education
East Tennessee State University 1988 — 2009
Exide Technologies April 2015 - Present
Exide Technologies September 2006 - March 2015
Comcast Cable 2002 - 2006
The Faneuil Group July 1993 - July 2001
Skills
Union Avoidance, Employee Relations, HRIS, Deferred Compensation, Labor Relations, Onboarding, FMLA, Succession Planning, Benefits Administration, Talent Acquisition, Talent Management, Personnel Management, Performance Management, Employee Benefits, New Hire Orientations, Employment Law, Team Building, Human Resources, Process Improvement, Recruiting, Training, Leadership, Employee Engagement, HR Policies, Workforce Planning, Management, College Recruiting, Employee Handbooks, Organizational..., Employee Training, Job Evaluation, Applicant Tracking..., HR Consulting, Payroll, PeopleSoft
Education
East Tennessee State University 1988 — 2009
Emily Grindstaff's The Faneuil Group Experience December 1995 - June 2001
Job Senior Consultant at Pcubed
Industry Information Services
Experience
Pcubed January 2015 - Present
Siemens Healthcare January 2012 - December 2014
Mountain States Health Alliance February 2010 - January 2012
Mountain States Health Alliance February 2007 - January 2010
Mountain States Health Alliance January 2002 - February 2007
The Faneuil Group December 1995 - June 2001
Skills
Hospitals, Healthcare Information..., SharePoint, Process Improvement, EHR, Microsoft SQL Server, Software Documentation, Visio, Healthcare, Databases, Business Intelligence, Informatics, EMR, Disaster Recovery, Access, SDLC, Program Management, Crystal Reports, MS Project, Testing, Analysis, PMP, Unix, Management, Leadership, Security, Project Planning, Enterprise Software, Information Technology, Requirements Analysis, HIPAA, .NET, Training, CPOE, Integration, Technical Support, Linux, System Deployment, Troubleshooting, Health Information..., Healthcare Consulting, System Administration, Telecommunications, IT Management, Data Warehousing, Hardware, Vendor Management, Project Portfolio..., Practice Management, Business Analysis
Education
East Tennessee State University 2007 — 2008
MBA, Business Administration
East Tennessee State University 2006 — 2007
Graduate Certificate, Business Administration
East Tennessee State University 1997 — 2002
MSCS, Masters in Computer Science, Software Engineering
University of Maryland University College 1990 — 1994
IFSM, Information Systems Management
Pcubed January 2015 - Present
Siemens Healthcare January 2012 - December 2014
Mountain States Health Alliance February 2010 - January 2012
Mountain States Health Alliance February 2007 - January 2010
Mountain States Health Alliance January 2002 - February 2007
The Faneuil Group December 1995 - June 2001
Skills
Hospitals, Healthcare Information..., SharePoint, Process Improvement, EHR, Microsoft SQL Server, Software Documentation, Visio, Healthcare, Databases, Business Intelligence, Informatics, EMR, Disaster Recovery, Access, SDLC, Program Management, Crystal Reports, MS Project, Testing, Analysis, PMP, Unix, Management, Leadership, Security, Project Planning, Enterprise Software, Information Technology, Requirements Analysis, HIPAA, .NET, Training, CPOE, Integration, Technical Support, Linux, System Deployment, Troubleshooting, Health Information..., Healthcare Consulting, System Administration, Telecommunications, IT Management, Data Warehousing, Hardware, Vendor Management, Project Portfolio..., Practice Management, Business Analysis
Education
East Tennessee State University 2007 — 2008
MBA, Business Administration
East Tennessee State University 2006 — 2007
Graduate Certificate, Business Administration
East Tennessee State University 1997 — 2002
MSCS, Masters in Computer Science, Software Engineering
University of Maryland University College 1990 — 1994
IFSM, Information Systems Management
Nadine LaBorde's The Faneuil Group Experience June 1994 - October 2003
Job Account Manager at RBC
Industry Consumer Services
Experience
RBC July 2012 - Present
RBC December 2007 - July 2012
Archway Marketing Services October 2003 - December 2007
The Faneuil Group June 1994 - October 2003
Skills
Call Center, Customer Experience, Customer Satisfaction, Account Management, Customer Service, Recruiting, Sales Management, Coaching, Performance Management, Team Building, Time Management, Relationship Management, Employee Engagement, Employee Relations, IEX
Education
University of Manitoba 1990 — 1994
Bachelor of Arts (B.A.)
RBC July 2012 - Present
RBC December 2007 - July 2012
Archway Marketing Services October 2003 - December 2007
The Faneuil Group June 1994 - October 2003
Skills
Call Center, Customer Experience, Customer Satisfaction, Account Management, Customer Service, Recruiting, Sales Management, Coaching, Performance Management, Team Building, Time Management, Relationship Management, Employee Engagement, Employee Relations, IEX
Education
University of Manitoba 1990 — 1994
Bachelor of Arts (B.A.)
Phil McGovern's The Faneuil Group Experience 1992 - 1995
Job Assessor at Chicago Public Schools Office of Early Childhood Education
Industry Telecommunications
Experience
Chicago Public Schools Office of Early Childhood Education October 2010 - Present
ServAssist Corporation 1995 - Present
The Faneuil Group 1992 - 1995
CCC Information Services 1986 - 1992
Gibson Information Systems 1980 - 1986
Skills
Team Leadership, Microsoft Office, Insurance, Customer Service, Team Building, Microsoft Excel, Project Management, Program Management, Leadership Development, Budgets
Education
DePaul University
Bachelor of Science, Management
National Louis University
Secondary Education, Social Studies, History, Business Marketing, Computer Education
Chicago Public Schools Office of Early Childhood Education October 2010 - Present
ServAssist Corporation 1995 - Present
The Faneuil Group 1992 - 1995
CCC Information Services 1986 - 1992
Gibson Information Systems 1980 - 1986
Skills
Team Leadership, Microsoft Office, Insurance, Customer Service, Team Building, Microsoft Excel, Project Management, Program Management, Leadership Development, Budgets
Education
DePaul University
Bachelor of Science, Management
National Louis University
Secondary Education, Social Studies, History, Business Marketing, Computer Education
Bernie Simkin's The Faneuil Group Experience 2005 - December 2008
Job Experienced executive with legal background
Industry Real Estate
Experience
Westkin Properties Inc 1987 - Present
Inspyre Solutions Inc. 2004 - August 2012
MarketSmart 2008 - 2009
The Faneuil Group 2005 - December 2008
Shared Network Services 1990 - 2000
TDNI 1993 - 1998
Simkin Gallagher 1975 - 1987
Skills
Mergers, Customer Relations, Business Strategy, Negotiation, Contract Negotiation, Call Center, Customer Experience, Start-ups, Mergers & Acquisitions, New Business Development, Team Building, Real Estate, Management, CRM, Strategic Partnerships, Business Development, Marketing Strategy, B2B, Strategic Planning, Operations Management, Sales Management, Business Planning, Account Management
Education
University of Manitoba 1968 — 1973
B.A., LLB, Psychology, Law
Westkin Properties Inc 1987 - Present
Inspyre Solutions Inc. 2004 - August 2012
MarketSmart 2008 - 2009
The Faneuil Group 2005 - December 2008
Shared Network Services 1990 - 2000
TDNI 1993 - 1998
Simkin Gallagher 1975 - 1987
Skills
Mergers, Customer Relations, Business Strategy, Negotiation, Contract Negotiation, Call Center, Customer Experience, Start-ups, Mergers & Acquisitions, New Business Development, Team Building, Real Estate, Management, CRM, Strategic Partnerships, Business Development, Marketing Strategy, B2B, Strategic Planning, Operations Management, Sales Management, Business Planning, Account Management
Education
University of Manitoba 1968 — 1973
B.A., LLB, Psychology, Law
Cassandra Bonner's The Faneuil Group Experience 1998 - 2000
Job Employee Relations Team Lead
Industry Telecommunications
Nicole LaFevre's The Faneuil Group Experience 1995 - 1996
Job
Industry Accounting
Experience
Fast-Rite International August 2013 - Present
St. Sophia's Forgotten Felines January 2013 - December 2013
TravelClick January 2012 - January 2013
TravelClick January 2003 - January 2012
Comcast October 2001 - January 2003
Comcast September 2000 - October 2001
Comcast May 1998 - September 2000
Market USA August 1996 - September 1997
The Faneuil Group 1995 - 1996
Lind-Waldock December 1993 - August 1994
Skills
Customer Service, Account Reconciliation, Excel, Outlook, PowerPoint, Word, Billing, Accounts Payable, Invoicing, Process Improvement, Access, Documentation, Troubleshooting, Microsoft Excel, Software Documentation, Microsoft Word, Salesforce.com, Accounting, Sales, Databases, Auditing, Telecommunications, Budgets, Business Analysis
Education
North Park University 1994 — 1995
Fast-Rite International August 2013 - Present
St. Sophia's Forgotten Felines January 2013 - December 2013
TravelClick January 2012 - January 2013
TravelClick January 2003 - January 2012
Comcast October 2001 - January 2003
Comcast September 2000 - October 2001
Comcast May 1998 - September 2000
Market USA August 1996 - September 1997
The Faneuil Group 1995 - 1996
Lind-Waldock December 1993 - August 1994
Skills
Customer Service, Account Reconciliation, Excel, Outlook, PowerPoint, Word, Billing, Accounts Payable, Invoicing, Process Improvement, Access, Documentation, Troubleshooting, Microsoft Excel, Software Documentation, Microsoft Word, Salesforce.com, Accounting, Sales, Databases, Auditing, Telecommunications, Budgets, Business Analysis
Education
North Park University 1994 — 1995
Edward Yost, SHRM-SCP,SPHR-CA's The Faneuil Group Experience July 1997 - March 1998
Job Manager, Knowledge Center Quality and Training at SHRM
Industry Management Consulting
Experience
SHRM July 2014 - Present
SHRM July 2010 - July 2014
HR-CPR, Inc March 2008 - July 2010
Strayer University January 2005 - February 2008
Cunningham Field and Research Services March 1998 - January 2005
The Faneuil Group July 1997 - March 1998
Gabriel Brothers, Inc October 1993 - April 1997
Skills
Employee Relations, Human Resources, Succession Planning, Employee Benefits, Performance Management, HRIS, Leadership, Benefits Administration, Management, Recruiting, Policy, Training, Deferred Compensation, Applicant Tracking..., Labor Relations
Education
West Virginia University 1992 — 1994
MS, Industrial & Labor Relations (HR)
Fairmont State University 1985 — 1988
BS, Accounting
SHRM July 2014 - Present
SHRM July 2010 - July 2014
HR-CPR, Inc March 2008 - July 2010
Strayer University January 2005 - February 2008
Cunningham Field and Research Services March 1998 - January 2005
The Faneuil Group July 1997 - March 1998
Gabriel Brothers, Inc October 1993 - April 1997
Skills
Employee Relations, Human Resources, Succession Planning, Employee Benefits, Performance Management, HRIS, Leadership, Benefits Administration, Management, Recruiting, Policy, Training, Deferred Compensation, Applicant Tracking..., Labor Relations
Education
West Virginia University 1992 — 1994
MS, Industrial & Labor Relations (HR)
Fairmont State University 1985 — 1988
BS, Accounting
Lena Wilson's The Faneuil Group Experience 2000 - 2004
Job Employee Relations Consultant at Bank of America
Industry Human Resources
Experience
Bank of America June 2007 - Present
Sprint Nextel June 2004 - March 2007
The Faneuil Group 2000 - 2004
Skills
Onboarding, Employee Relations, Banking, Performance Management, Recruiting, Human Resources, Coaching, Training, Talent Acquisition, Team Building, Employee Engagement, Employee Training, Performance Improvement, Interviews, Organizational..., Leadership Development, Applicant Tracking..., Career Development, HR Policies, Workshop Facilitation, Sourcing, Customer Service, Talent Management, Temporary Placement, Organizational...
Education
Christopher Newport University 1995 — 1999
Bachelor of Arts (B.A.), Communication and Media Studies
Bank of America June 2007 - Present
Sprint Nextel June 2004 - March 2007
The Faneuil Group 2000 - 2004
Skills
Onboarding, Employee Relations, Banking, Performance Management, Recruiting, Human Resources, Coaching, Training, Talent Acquisition, Team Building, Employee Engagement, Employee Training, Performance Improvement, Interviews, Organizational..., Leadership Development, Applicant Tracking..., Career Development, HR Policies, Workshop Facilitation, Sourcing, Customer Service, Talent Management, Temporary Placement, Organizational...
Education
Christopher Newport University 1995 — 1999
Bachelor of Arts (B.A.), Communication and Media Studies
Nick Phillip's The Faneuil Group Experience 1999 - 2005
Job CS Supervisor
Industry Consumer Services
Experience
CIBA Vision November 2010 - Present
The Faneuil Group 1999 - 2005
Education
International Academy of Design 1994 — 1996
CIBA Vision November 2010 - Present
The Faneuil Group 1999 - 2005
Education
International Academy of Design 1994 — 1996
Chris Gumprich's The Faneuil Group Experience February 2002 - November 2002
Job Database Analyst/Administrator at Assiniboine Credit Union
Industry Information Technology and Services
Experience
Assiniboine Credit Union August 2011 - Present
PMI Manitoba January 2008 - September 2011
Persen Technologies Inc. May 2009 - July 2011
Apptius Computer Solutions November 2002 - April 2009
Chris Gumprich Studios September 2001 - January 2008
The Faneuil Group February 2002 - November 2002
Infocorp Computer Solutions July 1997 - February 2002
Skills
.NET, SQL Server, PMP, Mobile Applications, Visual Basic, Application Development, C#, Requirements Analysis, Software Development, VB.NET, Business Analysis, Web Applications, Web Services, ASP.NET, SQL, Software Project..., MySQL, AJAX, Web Development, Quality Assurance, Systems Analysis, Process Improvement, Microsoft SQL Server, Databases, Business Intelligence, Project Management, Testing, Agile Methodologies, Java, Requirements Gathering
Education
The University of Winnipeg 2007 — 2008
MCPM, Project Management
University of Manitoba 1992 — 1996
B.Sc., Computer Science
Assiniboine Credit Union August 2011 - Present
PMI Manitoba January 2008 - September 2011
Persen Technologies Inc. May 2009 - July 2011
Apptius Computer Solutions November 2002 - April 2009
Chris Gumprich Studios September 2001 - January 2008
The Faneuil Group February 2002 - November 2002
Infocorp Computer Solutions July 1997 - February 2002
Skills
.NET, SQL Server, PMP, Mobile Applications, Visual Basic, Application Development, C#, Requirements Analysis, Software Development, VB.NET, Business Analysis, Web Applications, Web Services, ASP.NET, SQL, Software Project..., MySQL, AJAX, Web Development, Quality Assurance, Systems Analysis, Process Improvement, Microsoft SQL Server, Databases, Business Intelligence, Project Management, Testing, Agile Methodologies, Java, Requirements Gathering
Education
The University of Winnipeg 2007 — 2008
MCPM, Project Management
University of Manitoba 1992 — 1996
B.Sc., Computer Science
Rick Boivin's The Faneuil Group Experience June 1995 - October 2001
Job Production Planner at Monarch Industries
Industry Machinery
Experience
Monarch Industries July 2013 - Present
Monarch Industries January 2002 - July 2013
The Faneuil Group June 1995 - October 2001
Skills
Manufacturing, Process Improvement, Training, Project Planning
Education
Red River College 1990 — 1992
Diploma, Computer Analyst Programmer
Monarch Industries July 2013 - Present
Monarch Industries January 2002 - July 2013
The Faneuil Group June 1995 - October 2001
Skills
Manufacturing, Process Improvement, Training, Project Planning
Education
Red River College 1990 — 1992
Diploma, Computer Analyst Programmer
Art Wolf's The Faneuil Group Experience May 2003 - December 2004
Job President, Wolf Consulting Group, Inc.
Industry Management Consulting
Experience
Wolf Consulting Group, Inc. January 2005 - Present
The Faneuil Group May 2003 - December 2004
Volkswagen of America, Inc. March 1991 - November 1991
Skills
Customer Satisfaction, Retail, Human Resources, Time Management, Networking, Customer Retention, Troubleshooting, Automotive, Process Improvement, Strategic Planning, Team Building, Merchandising, Strategy, Sales Management, New Business Development, Customer Experience, Start-ups, Product Development, Call Center, Vendor Management, Operations Management, B2B, Forecasting, CRM, Dealer Relationships, Customer Service, Sales Process, Marketing Strategy, Dealer Programs, Negotiation, Account Management, Business Development, Market Planning, Cross-functional Team..., Training, Profit, Marketing, Customer Acquisition
Education
Miami University 1986 — 1990
B.S., Marketing
Wolf Consulting Group, Inc. January 2005 - Present
The Faneuil Group May 2003 - December 2004
Volkswagen of America, Inc. March 1991 - November 1991
Skills
Customer Satisfaction, Retail, Human Resources, Time Management, Networking, Customer Retention, Troubleshooting, Automotive, Process Improvement, Strategic Planning, Team Building, Merchandising, Strategy, Sales Management, New Business Development, Customer Experience, Start-ups, Product Development, Call Center, Vendor Management, Operations Management, B2B, Forecasting, CRM, Dealer Relationships, Customer Service, Sales Process, Marketing Strategy, Dealer Programs, Negotiation, Account Management, Business Development, Market Planning, Cross-functional Team..., Training, Profit, Marketing, Customer Acquisition
Education
Miami University 1986 — 1990
B.S., Marketing
Anthony Broomfield's The Faneuil Group Experience September 1999 - August 2004
Job Director of Recruitment Services at Embanet Compass Knowledge Group
Industry E-Learning
Experience
Embanet Compass October 2005 - Present
The Faneuil Group September 1999 - August 2004
Education
Fanshawe College 1995 — 1997
Entrepreneurship
University of Toronto at Mississauga - Erindale College
Part Time Studies, Psychology, Philosophy, World Religions
Embanet Compass October 2005 - Present
The Faneuil Group September 1999 - August 2004
Education
Fanshawe College 1995 — 1997
Entrepreneurship
University of Toronto at Mississauga - Erindale College
Part Time Studies, Psychology, Philosophy, World Religions
Cliff McDonald's The Faneuil Group Experience 1997 - 1999
Job Chief Operating Officer at Applied Tech
Industry Information Technology and Services
Experience
Applied Tech February 2014 - Present
Brocach Irish Pub and Restaurant 2004 - Present
Sprint Nextel 2002 - 2004
Genuity 1999 - 2002
The Faneuil Group 1997 - 1999
Education
DePaul University 1998 — 2001
MBA, Finance, with Distinction
Dartmouth College 1988 — 1992
BA, Psychology
Applied Tech February 2014 - Present
Brocach Irish Pub and Restaurant 2004 - Present
Sprint Nextel 2002 - 2004
Genuity 1999 - 2002
The Faneuil Group 1997 - 1999
Education
DePaul University 1998 — 2001
MBA, Finance, with Distinction
Dartmouth College 1988 — 1992
BA, Psychology
Darlene Siegel's The Faneuil Group Experience 1999 - 2008
Job Chief Financial Officer at CyberCore Technologies, LLC
Industry Security and Investigations
Experience
CyberCore Technologies, LLC November 2012 - Present
Trinity Protection Services, Inc September 2010 - December 2012
Travel Advantage Network July 2009 - September 2010
Phase One Consulting Group 2008 - 2009
BroadPoint Technologies 2007 - 2008
The Faneuil Group 1999 - 2008
McPhillips, Lieland, and Deans, P. C. 1988 - 1997
Skills
Auditing, Financial System..., Defense Contracting, Financial Reporting, Strategic Planning, Accounting, Budgeting, Financial Management, Forecasting, Process Improvement, Financial Analysis, Business Strategy, Management Consulting, Microsoft Office, Internal Controls, Cash Management, Contract Negotiations, Compliance, Strategy, Budgets, Management, Leadership, Sales, Negotiation, Risk Management, Business Analysis, Managerial Finance, Mergers & Acquisitions, Business Process..., Payroll, Operations Management, Microsoft Excel, Contract Negotiation, Start-ups, Financial Services, Policy, Business Process, Human Resources, Banking, Recruiting, Executive Management, Financial Audits, Strategic Financial..., Employee Benefits, General Ledger, GAAP, Due Diligence, CPA, Business Intelligence, Coaching
Education
Christopher Newport University
BSA, Accounting
Old Dominion University
Masters, Business Administration with Concentration in IT
CyberCore Technologies, LLC November 2012 - Present
Trinity Protection Services, Inc September 2010 - December 2012
Travel Advantage Network July 2009 - September 2010
Phase One Consulting Group 2008 - 2009
BroadPoint Technologies 2007 - 2008
The Faneuil Group 1999 - 2008
McPhillips, Lieland, and Deans, P. C. 1988 - 1997
Skills
Auditing, Financial System..., Defense Contracting, Financial Reporting, Strategic Planning, Accounting, Budgeting, Financial Management, Forecasting, Process Improvement, Financial Analysis, Business Strategy, Management Consulting, Microsoft Office, Internal Controls, Cash Management, Contract Negotiations, Compliance, Strategy, Budgets, Management, Leadership, Sales, Negotiation, Risk Management, Business Analysis, Managerial Finance, Mergers & Acquisitions, Business Process..., Payroll, Operations Management, Microsoft Excel, Contract Negotiation, Start-ups, Financial Services, Policy, Business Process, Human Resources, Banking, Recruiting, Executive Management, Financial Audits, Strategic Financial..., Employee Benefits, General Ledger, GAAP, Due Diligence, CPA, Business Intelligence, Coaching
Education
Christopher Newport University
BSA, Accounting
Old Dominion University
Masters, Business Administration with Concentration in IT
Jason Cenicola's The Faneuil Group Experience September 1994 - September 1999
Job Assistant General Counsel at Kronos
Industry Computer Software
Experience
Kronos January 2012 - Present
Kronos January 2004 - December 2011
Kronos September 1999 - December 2003
The Faneuil Group September 1994 - September 1999
Skills
Corporate Law, Licensing, SaaS, Enterprise Software, Contract Negotiation, Strategic Partnerships, Cloud Computing, Start-ups, Negotiation, Business Alliances, Management, Strategy, Solution Selling, Outsourcing, Business Development, Salesforce.com
Education
New England School of Law 1990 — 1993
JD, Law
Rutgers, The State University of New Jersey-New Brunswick 1986 — 1990
Bachelor of Arts, Political Science/English
Kronos January 2012 - Present
Kronos January 2004 - December 2011
Kronos September 1999 - December 2003
The Faneuil Group September 1994 - September 1999
Skills
Corporate Law, Licensing, SaaS, Enterprise Software, Contract Negotiation, Strategic Partnerships, Cloud Computing, Start-ups, Negotiation, Business Alliances, Management, Strategy, Solution Selling, Outsourcing, Business Development, Salesforce.com
Education
New England School of Law 1990 — 1993
JD, Law
Rutgers, The State University of New Jersey-New Brunswick 1986 — 1990
Bachelor of Arts, Political Science/English
Lorri Holt's The Faneuil Group Experience 1998 - 2001
Job Associate Manager, Operations at Compliance Implementation Services (CIS)
Industry Oil & Energy
Experience
CIS by Deloitte July 2015 - Present
Compliance Implementation Services (CIS) November 2014 - July 2015
Compliance Implementation Services CIS March 2014 - November 2014
Alpha Natural Resources February 2013 - November 2013
Nuclear Fuel Services August 2011 - February 2013
King Pharmaceuticals August 2005 - August 2011
City of Kingsport 2002 - 2005
Cingular 2002 - 2002
The Faneuil Group 1998 - 2001
The Mall at Johnson City 1994 - 1998
Skills
Accounting, Project Management, Sarbanes-Oxley Act, Auditing, Budgets, Financial Analysis, US GAAP, Contract Management, Analysis, Accounts Receivable, Strategic Planning, Financial Reporting, Access, Process Improvement, SAP, Accounts Payable, General Ledger, Change Management, Microsoft Excel, Contract Negotiation, Account Reconciliation, CPA, Six Sigma, Sarbanes-Oxley, Cross-functional Team..., Internal Controls, Pharmaceutical Industry, GAAP, Forecasting, Leadership, Capital Budgeting, Consolidation, Finance, SEC filings, Fixed Assets, Cost Accounting, Hyperion Enterprise, Managerial Finance, JD Edwards, Accruals, Variance Analysis
Education
East Tennessee State University 1986 — 1990
BBA, Accounting
Norwich Senior High School 1982 — 1986
Diploma
CIS by Deloitte July 2015 - Present
Compliance Implementation Services (CIS) November 2014 - July 2015
Compliance Implementation Services CIS March 2014 - November 2014
Alpha Natural Resources February 2013 - November 2013
Nuclear Fuel Services August 2011 - February 2013
King Pharmaceuticals August 2005 - August 2011
City of Kingsport 2002 - 2005
Cingular 2002 - 2002
The Faneuil Group 1998 - 2001
The Mall at Johnson City 1994 - 1998
Skills
Accounting, Project Management, Sarbanes-Oxley Act, Auditing, Budgets, Financial Analysis, US GAAP, Contract Management, Analysis, Accounts Receivable, Strategic Planning, Financial Reporting, Access, Process Improvement, SAP, Accounts Payable, General Ledger, Change Management, Microsoft Excel, Contract Negotiation, Account Reconciliation, CPA, Six Sigma, Sarbanes-Oxley, Cross-functional Team..., Internal Controls, Pharmaceutical Industry, GAAP, Forecasting, Leadership, Capital Budgeting, Consolidation, Finance, SEC filings, Fixed Assets, Cost Accounting, Hyperion Enterprise, Managerial Finance, JD Edwards, Accruals, Variance Analysis
Education
East Tennessee State University 1986 — 1990
BBA, Accounting
Norwich Senior High School 1982 — 1986
Diploma
Gordon Clarke B. Comm (Honours), CHRP, CCP's The Faneuil Group Experience April 2003 - September 2005
Job Director Human Resources at The Manitoba Museum
Industry Executive Office
Experience
The Manitoba Museum August 2015 - Present
James Richardson & Sons, Limited October 2006 - June 2015
Government of Manitoba September 2005 - September 2006
The Faneuil Group April 2003 - September 2005
Clarke Consulting Company 2000 - 2003
KPMG/Watson Wyatt 1999 - 2003
Skills
Performance Management, Employee Relations, Deferred Compensation, Employee Engagement, Organizational..., Human Resources, HRIS, Employee Benefits, Recruiting, Change Management, Labor Relations, Organizational..., Succession Planning, Personnel Management, Leadership Development, Benefits Administration, New Hire Orientations
Education
Canadian Compensation Association (now WorldatWork) 1986 — 2015
CCP, Compensation
University of Manitoba 1976 — 1980
B. Comm., Personnel/Industrial relations, Mathematics and Computer Science
The Manitoba Museum August 2015 - Present
James Richardson & Sons, Limited October 2006 - June 2015
Government of Manitoba September 2005 - September 2006
The Faneuil Group April 2003 - September 2005
Clarke Consulting Company 2000 - 2003
KPMG/Watson Wyatt 1999 - 2003
Skills
Performance Management, Employee Relations, Deferred Compensation, Employee Engagement, Organizational..., Human Resources, HRIS, Employee Benefits, Recruiting, Change Management, Labor Relations, Organizational..., Succession Planning, Personnel Management, Leadership Development, Benefits Administration, New Hire Orientations
Education
Canadian Compensation Association (now WorldatWork) 1986 — 2015
CCP, Compensation
University of Manitoba 1976 — 1980
B. Comm., Personnel/Industrial relations, Mathematics and Computer Science
David Hoyle's The Faneuil Group Experience June 1992 - September 1993
Job President, Research Options Inc., Adjunct Professor, Assumption College
Industry Market Research
Experience
Research Options Inc. August 1993 - Present
Assumption College September 2009 - May 2015
Emerson College 2002 - December 2012
Assumption College 2009 - May 2010
The Faneuil Group June 1992 - September 1993
Acom Healthcare 1988 - 1992
Kendall Healthcare 1985 - 1988
Codman (div of Johnson and Johnson) 1981 - 1985
Gillette 1978 - 1981
Skills
Marketing, Marketing Strategy, Microsoft Word, Qualitative Research, Marketing Management, Analysis, SPSS, Focus Groups, Market Research, Medical Devices, Public Relations, Social Media, Marketing Communications, Higher Education, Healthcare, Fundraising, Strategic Planning, Customer Satisfaction, Entrepreneurship, Teaching, Consulting, Research, Consumer Behaviour, Strategy, Forecasting, Marketing Research, Public Speaking, Management, Cross-functional Team..., Social Media Marketing, Leadership, PowerPoint, Social Networking
Education
Babson College 1977 — 1978
MBA, Quantitative Methods
Boston College 1974 — 1976
BSBA, Finance, Marketing
Research Options Inc. August 1993 - Present
Assumption College September 2009 - May 2015
Emerson College 2002 - December 2012
Assumption College 2009 - May 2010
The Faneuil Group June 1992 - September 1993
Acom Healthcare 1988 - 1992
Kendall Healthcare 1985 - 1988
Codman (div of Johnson and Johnson) 1981 - 1985
Gillette 1978 - 1981
Skills
Marketing, Marketing Strategy, Microsoft Word, Qualitative Research, Marketing Management, Analysis, SPSS, Focus Groups, Market Research, Medical Devices, Public Relations, Social Media, Marketing Communications, Higher Education, Healthcare, Fundraising, Strategic Planning, Customer Satisfaction, Entrepreneurship, Teaching, Consulting, Research, Consumer Behaviour, Strategy, Forecasting, Marketing Research, Public Speaking, Management, Cross-functional Team..., Social Media Marketing, Leadership, PowerPoint, Social Networking
Education
Babson College 1977 — 1978
MBA, Quantitative Methods
Boston College 1974 — 1976
BSBA, Finance, Marketing
Jimmy Oddo's The Faneuil Group Experience November 1998 - November 2004
Job Sr Oracle DBA at Availity
Industry Information Technology and Services
Experience
Availity July 2011 - Present
IBM Global Services February 2010 - July 2012
Ingram Micro November 2008 - February 2010
IBM Global Services March 2008 - November 2008
Baker & Taylor April 2007 - March 2008
Acosta Sales & Marketing November 2004 - April 2007
The Faneuil Group November 1998 - November 2004
Skills
AIX, RMAN, Data Guard, Computer Security, Oracle ASM, Oracle, Solaris, Oracle RAC, Databases, Windows, Software Installation, Database Administration, HP-UX, PL/SQL, Unix Shell Scripting, Data Warehousing, Oracle E-Business Suite, Disaster Recovery, Unix, SQL*Plus, Enterprise Architecture, SQL Tuning, High Availability, Enterprise Software, System Administration, Perl, Data Modeling, Data Migration
Education
Keiser College 1992 — 1994
AS, Computer Information Systems
Availity July 2011 - Present
IBM Global Services February 2010 - July 2012
Ingram Micro November 2008 - February 2010
IBM Global Services March 2008 - November 2008
Baker & Taylor April 2007 - March 2008
Acosta Sales & Marketing November 2004 - April 2007
The Faneuil Group November 1998 - November 2004
Skills
AIX, RMAN, Data Guard, Computer Security, Oracle ASM, Oracle, Solaris, Oracle RAC, Databases, Windows, Software Installation, Database Administration, HP-UX, PL/SQL, Unix Shell Scripting, Data Warehousing, Oracle E-Business Suite, Disaster Recovery, Unix, SQL*Plus, Enterprise Architecture, SQL Tuning, High Availability, Enterprise Software, System Administration, Perl, Data Modeling, Data Migration
Education
Keiser College 1992 — 1994
AS, Computer Information Systems
Diane McKinney's The Faneuil Group Experience October 2001 - September 2002
Job Director of Payroll & HRIS
Industry Financial Services
Experience
Advanced Call Center Technologies, LLC February 2015 - June 2015
Advanced Call Center Technologies September 2013 - April 2015
AGC Flat Glass, NA September 2008 - September 2013
Home 2009 - 2011
Advanced Call Center Technologies October 2002 - September 2008
The Faneuil Group October 2001 - September 2002
The Faneuil Group February 1997 - September 2001
Century 21 1995 - 1996
Skills
Accounting, Employee Benefits, Benefits Administration, Management, Employee Relations, Team Building, Accounts Receivable, Finance, Human Resources, Leadership, Payroll, Call Centers, Deferred Compensation, Strategic Planning, Vendor Management, ADP Payroll, Performance Management, Accounts Payable, Onboarding, Process Improvement, HRIS, Customer Service, ADP E-Time, ADP General Ledger, Quickbooks, SAP, Global Payroll, Ex-Pat Payroll, ADP TotalSource (PEO), ADP Tax & Financial..., ADP Tax Credit Services, ADP Work Number..., Kronos Timekeeping, Kronos WFC, Process, Care Giver, Taleo, System Administration, Microsoft Excel, MS Excel Pivot Tables, Training
Education
Leadership Kingsport 2012 — 2013
East Tennessee State University 1991 — 1995
BBA, Corporate Finance
Advanced Call Center Technologies, LLC February 2015 - June 2015
Advanced Call Center Technologies September 2013 - April 2015
AGC Flat Glass, NA September 2008 - September 2013
Home 2009 - 2011
Advanced Call Center Technologies October 2002 - September 2008
The Faneuil Group October 2001 - September 2002
The Faneuil Group February 1997 - September 2001
Century 21 1995 - 1996
Skills
Accounting, Employee Benefits, Benefits Administration, Management, Employee Relations, Team Building, Accounts Receivable, Finance, Human Resources, Leadership, Payroll, Call Centers, Deferred Compensation, Strategic Planning, Vendor Management, ADP Payroll, Performance Management, Accounts Payable, Onboarding, Process Improvement, HRIS, Customer Service, ADP E-Time, ADP General Ledger, Quickbooks, SAP, Global Payroll, Ex-Pat Payroll, ADP TotalSource (PEO), ADP Tax & Financial..., ADP Tax Credit Services, ADP Work Number..., Kronos Timekeeping, Kronos WFC, Process, Care Giver, Taleo, System Administration, Microsoft Excel, MS Excel Pivot Tables, Training
Education
Leadership Kingsport 2012 — 2013
East Tennessee State University 1991 — 1995
BBA, Corporate Finance
Rose Mcleggon's The Faneuil Group Experience February 2000 - July 2002
Job Business Administration
Industry Human Resources
Experience
The City of Mississauga September 2014 - October 2014
Progressive Moulded Products July 2003 - June 2008
THE FANEUIL GROUP February 2000 - July 2002
Ministry of Transportation January 1999 - July 1999
ZURICH Canada 1998 - 1999
BI-WAY STORES 1995 - 1996
FIESTA HOLIDAYS 1990 - 1993
Skills
Employee Training, Recruiting, Customer Service, Human Resources, Microsoft Excel, Employee Relations, Teamwork, Microsoft Office, Performance Management, Time Management, strategic Management, 5 s, Continuous Improvement, FIFO, Team Leadership, Machine Operation
Education
Humber College 2009 — 2012
Business Administration Advance Diploma
Humber College 2009 — 2012
Canadian Institute of Management Certificate
Humber College 2009 — 2012
Business Studies Certificate
Toronto School of Business 1994 — 1995
Business Administration and Management, General
Toronto School of Business 1989 — 1990
Tourism and Travel Services Marketing Operations
The City of Mississauga September 2014 - October 2014
Progressive Moulded Products July 2003 - June 2008
THE FANEUIL GROUP February 2000 - July 2002
Ministry of Transportation January 1999 - July 1999
ZURICH Canada 1998 - 1999
BI-WAY STORES 1995 - 1996
FIESTA HOLIDAYS 1990 - 1993
Skills
Employee Training, Recruiting, Customer Service, Human Resources, Microsoft Excel, Employee Relations, Teamwork, Microsoft Office, Performance Management, Time Management, strategic Management, 5 s, Continuous Improvement, FIFO, Team Leadership, Machine Operation
Education
Humber College 2009 — 2012
Business Administration Advance Diploma
Humber College 2009 — 2012
Canadian Institute of Management Certificate
Humber College 2009 — 2012
Business Studies Certificate
Toronto School of Business 1994 — 1995
Business Administration and Management, General
Toronto School of Business 1989 — 1990
Tourism and Travel Services Marketing Operations
Major Nalliah's The Faneuil Group Experience April 2001 - April 2006
Job Software Developer
Industry Computer Software
Experience
GLAXOSMITHKLINE (GSK) June 2007 - Present
GSK 2007 - 2014
THE FANEUIL GROUP April 2001 - April 2006
The Faneuil Group 2001 - 2006
Education
Herzing College 1998 — 1999
Diploma, Diploma in Applied Information Technology
Centennial College 1994 — 1996
Diploma, Diploma in Accounting and Financial Management
University of Madras 1982 — 1985
Bachelor of Science, Chemistry
GLAXOSMITHKLINE (GSK) June 2007 - Present
GSK 2007 - 2014
THE FANEUIL GROUP April 2001 - April 2006
The Faneuil Group 2001 - 2006
Education
Herzing College 1998 — 1999
Diploma, Diploma in Applied Information Technology
Centennial College 1994 — 1996
Diploma, Diploma in Accounting and Financial Management
University of Madras 1982 — 1985
Bachelor of Science, Chemistry
Allan Toby's The Faneuil Group Experience December 2012 - Present
Job Driver at A1 Adult Transportation
Industry Transportation/Trucking/Railroad
Experience
A-1 Adult Transportation April 2014 - Present
The Faneuil Group December 2012 - Present
Allied Medical Transport May 2007 - June 2012
Skills
Transportation, Training, Security, Operations Management, Customer Service, Team Leadership, Team Building, Software Documentation, Leadership, Management, Customer Satisfaction, Process Scheduler, Call Centers, Time Management
Education
Florida Memorial College 1981 — 1984
Social Work, 3.0
Broward Community College 1978 — 1980
Social Work, 3.0
A-1 Adult Transportation April 2014 - Present
The Faneuil Group December 2012 - Present
Allied Medical Transport May 2007 - June 2012
Skills
Transportation, Training, Security, Operations Management, Customer Service, Team Leadership, Team Building, Software Documentation, Leadership, Management, Customer Satisfaction, Process Scheduler, Call Centers, Time Management
Education
Florida Memorial College 1981 — 1984
Social Work, 3.0
Broward Community College 1978 — 1980
Social Work, 3.0
Darren Perche's The Faneuil Group Experience October 2003 - November 2005
Job Manager, Market Research at Pollard Banknote
Industry Gambling & Casinos
Experience
Pollard Banknote November 2005 - Present
The Faneuil Group October 2003 - November 2005
Ipsos Reid May 2002 - October 2003
Skills
Marketing Research, Strategic Planning, Online Research, Survey Design, Data Analysis, Statistical Modeling, Competitive Intelligence, Data Mining, Strategic Consulting, Target Marketing, Development of..., Consumer Insight, Lottery, Microsoft Excel, SPSS, Customer Surveys, Marketing Strategy, Questionnaire Design, Business Intelligence, Segmentation, Market Research, Primary Research, Advertising Research, Consumer Behaviour
Education
University of Manitoba 1998 — 2002
Bachelor of Science - Honours, Statistics
Pollard Banknote November 2005 - Present
The Faneuil Group October 2003 - November 2005
Ipsos Reid May 2002 - October 2003
Skills
Marketing Research, Strategic Planning, Online Research, Survey Design, Data Analysis, Statistical Modeling, Competitive Intelligence, Data Mining, Strategic Consulting, Target Marketing, Development of..., Consumer Insight, Lottery, Microsoft Excel, SPSS, Customer Surveys, Marketing Strategy, Questionnaire Design, Business Intelligence, Segmentation, Market Research, Primary Research, Advertising Research, Consumer Behaviour
Education
University of Manitoba 1998 — 2002
Bachelor of Science - Honours, Statistics
Josh Bileski's The Faneuil Group Experience 2000 - 2006
Job Organizational Development Consultant at Manitoba Public Insurance
Industry Education Management
Experience
Manitoba Public Insurance May 2013 - Present
Manitoba Public Insurance July 2011 - June 2013
Winnipeg Transition Centre 2009 - August 2011
Inspyre Solutions Inc. (Formerly The Faneuil Group) 2008 - 2009
FineLine Solutions 2006 - 2008
The Faneuil Group 2000 - 2006
Skills
Employee Engagement, Customer Service, Needs Analysis, Instructional Design, Employee Relations, Team Building, Training Facilitation, Training, Blended Learning, Training Delivery, Leadership Development, Coaching, Program Facilitation, Workshop Facilitation, Adult Education, Change Management, Recruiting, Performance Management, Lectora, Call Center, Team Leadership, Job Aids, Strategic Planning, Resume Writing, E-Learning, Organizational..., Instructor-led Training, Human Resources, Captivate, Job Coaching, Career Development, ADDIE, Succession Planning, Career Counseling, SnagIt, Onboarding, Curriculum Design, Interviews, Personnel Management, Employee Training, Staff Development, Program Management, Learning Management, Distance Learning, Hands-on Training, Conflict Resolution, Talent Management, Management, New Hire Orientations, Emotional Intelligence
Education
U of W/Winnipeg Transition Centre 2009 — 2010
The University of Winnipeg 1994 — 1998
B. Ed., Education
Manitoba Public Insurance May 2013 - Present
Manitoba Public Insurance July 2011 - June 2013
Winnipeg Transition Centre 2009 - August 2011
Inspyre Solutions Inc. (Formerly The Faneuil Group) 2008 - 2009
FineLine Solutions 2006 - 2008
The Faneuil Group 2000 - 2006
Skills
Employee Engagement, Customer Service, Needs Analysis, Instructional Design, Employee Relations, Team Building, Training Facilitation, Training, Blended Learning, Training Delivery, Leadership Development, Coaching, Program Facilitation, Workshop Facilitation, Adult Education, Change Management, Recruiting, Performance Management, Lectora, Call Center, Team Leadership, Job Aids, Strategic Planning, Resume Writing, E-Learning, Organizational..., Instructor-led Training, Human Resources, Captivate, Job Coaching, Career Development, ADDIE, Succession Planning, Career Counseling, SnagIt, Onboarding, Curriculum Design, Interviews, Personnel Management, Employee Training, Staff Development, Program Management, Learning Management, Distance Learning, Hands-on Training, Conflict Resolution, Talent Management, Management, New Hire Orientations, Emotional Intelligence
Education
U of W/Winnipeg Transition Centre 2009 — 2010
The University of Winnipeg 1994 — 1998
B. Ed., Education
Krystle Voss's The Faneuil Group Experience January 2000 - June 2001
Job Senior Systems Integrator at Capital One
Industry Financial Services
Experience
Capital One September 2014 - Present
Capital One March 2014 - August 2014
Capital One March 2010 - March 2014
Capital One October 2008 - March 2010
HSBC May 2004 - October 2008
HSBC January 2002 - May 2004
The Faneuil Group January 2000 - June 2001
The Faneuil Group November 1999 - January 2000
The Faneuil Group January 1999 - November 1999
Skills
Call Center, Process Improvement, Change Management, Call Centers, Leadership, Coaching, Operations Management, Management, Credit, Analysis, Budgets, Customer Experience, Customer Service, Program Management, Team Building, Team Management, Training
Education
University of Richmond 2011 — 2013
BAS, Information Systems, 3.92
STRAYER UNIVERSITY
Associates Degree, Computer Networking; Business Process Management, 4.0
Capital One September 2014 - Present
Capital One March 2014 - August 2014
Capital One March 2010 - March 2014
Capital One October 2008 - March 2010
HSBC May 2004 - October 2008
HSBC January 2002 - May 2004
The Faneuil Group January 2000 - June 2001
The Faneuil Group November 1999 - January 2000
The Faneuil Group January 1999 - November 1999
Skills
Call Center, Process Improvement, Change Management, Call Centers, Leadership, Coaching, Operations Management, Management, Credit, Analysis, Budgets, Customer Experience, Customer Service, Program Management, Team Building, Team Management, Training
Education
University of Richmond 2011 — 2013
BAS, Information Systems, 3.92
STRAYER UNIVERSITY
Associates Degree, Computer Networking; Business Process Management, 4.0
Marcus Jungbauer's The Faneuil Group Experience 2004 - 2005
Job Security & Technology Solutions Architect
Industry Information Technology and Services
Experience
The Technology Consortium, an EPIC Information Solutions Company July 2015 - Present
La Liga Soccer Ltd. 2005 - Present
EPIC Information Solutions, an MTS Company June 2010 - August 2015
Health Canada 2006 - 2008
The Faneuil Group 2004 - 2005
Microsoft Corporation 2003 - 2005
E & B Engenharia & Commercio Ltda. 1999 - 2002
Education
The University of Winnipeg 2008 — 2011
Diploma in Network Security
The University of Winnipeg 2005 — 2006
Information Assurance and Security Certificate
Winnipeg Technical College 2002 — 2003
Network Support Technician
The Technology Consortium, an EPIC Information Solutions Company July 2015 - Present
La Liga Soccer Ltd. 2005 - Present
EPIC Information Solutions, an MTS Company June 2010 - August 2015
Health Canada 2006 - 2008
The Faneuil Group 2004 - 2005
Microsoft Corporation 2003 - 2005
E & B Engenharia & Commercio Ltda. 1999 - 2002
Education
The University of Winnipeg 2008 — 2011
Diploma in Network Security
The University of Winnipeg 2005 — 2006
Information Assurance and Security Certificate
Winnipeg Technical College 2002 — 2003
Network Support Technician
Gabe Hundley's The Faneuil Group Experience June 2001 - December 2003
Job First Officer at ExpressJet Airlines
Industry Airlines/Aviation
Experience
ExpressJet Airlines (formerly Atlantic Southeast Airlines) January 2012 - Present
Atlantic Southeast Airlines March 2007 - December 2011
Alltel December 2003 - February 2006
The Faneuil Group June 2001 - December 2003
Skills
Commercial Airline Pilot, Operations Management, Airlines, Aviation, Flights, Process Improvement, Aerospace, Aircraft, Customer Service, Airports, Team Building, Program Management, Team Leadership, Logistics, Training, Call Center
Education
University of Scranton 2009 — 2011
MBA, Operations Management
Embry Riddle Aeronautical University-Worldwide 2000 — 2003
B.S., Professional Aeronautics
ExpressJet Airlines (formerly Atlantic Southeast Airlines) January 2012 - Present
Atlantic Southeast Airlines March 2007 - December 2011
Alltel December 2003 - February 2006
The Faneuil Group June 2001 - December 2003
Skills
Commercial Airline Pilot, Operations Management, Airlines, Aviation, Flights, Process Improvement, Aerospace, Aircraft, Customer Service, Airports, Team Building, Program Management, Team Leadership, Logistics, Training, Call Center
Education
University of Scranton 2009 — 2011
MBA, Operations Management
Embry Riddle Aeronautical University-Worldwide 2000 — 2003
B.S., Professional Aeronautics
Evelyn DeLoatch's The Faneuil Group Experience November 1997 - May 1999
Job Career Development Coordinator at City of Medicine Academy
Industry Primary/Secondary Education
Experience
Durham City Schools, City of Medicine Academy February 2015 - Present
Orange County Schools February 2008 - Present
Orange County and Alamance-Burlington Schools February 2004 - February 2008
Community College July 1999 - May 2003
The Faneuil Group November 1997 - May 1999
EMD (Self-Employed) October 1996 - June 1997
IBM June 1983 - October 1991
Longwood University August 1989 - May 1990
Education
Wake Forest University 1981 — 1983
Master of Business Administration (MBA), Marketing
UNC Chapel Hill 1976 — 1979
Bachelor's degree, Psychology
Durham City Schools, City of Medicine Academy February 2015 - Present
Orange County Schools February 2008 - Present
Orange County and Alamance-Burlington Schools February 2004 - February 2008
Community College July 1999 - May 2003
The Faneuil Group November 1997 - May 1999
EMD (Self-Employed) October 1996 - June 1997
IBM June 1983 - October 1991
Longwood University August 1989 - May 1990
Education
Wake Forest University 1981 — 1983
Master of Business Administration (MBA), Marketing
UNC Chapel Hill 1976 — 1979
Bachelor's degree, Psychology
Rita Toma's The Faneuil Group Experience September 2000 - May 2006
Job Author
Industry Mental Health Care
Experience
Biltmore Evaluation Authorritatomaauthor.comJanuary 2012 - Present
The Faneuil Group September 2000 - May 2006
Skills
Microsoft Office, Office Management, Management, Public Speaking, Research, Social Media, Creative Writing, Microsoft Excel, Administrative..., Teaching, Microsoft Word, Team Leadership, Leadership, Time Management, Customer Service, Outlook, Training, Proofreading, Team Building, Writing
Education
Institute of Children's Literature 2009 — 2012
Children's Writing
Fanshawe College
Biltmore Evaluation Authorritatomaauthor.comJanuary 2012 - Present
The Faneuil Group September 2000 - May 2006
Skills
Microsoft Office, Office Management, Management, Public Speaking, Research, Social Media, Creative Writing, Microsoft Excel, Administrative..., Teaching, Microsoft Word, Team Leadership, Leadership, Time Management, Customer Service, Outlook, Training, Proofreading, Team Building, Writing
Education
Institute of Children's Literature 2009 — 2012
Children's Writing
Fanshawe College