Society for Technical Communication
Industry: Professional association
DescriptionThe Society for Technical Communication is a professional association dedicated to the advancement of the theory and practice of technical communication, with more than 4,500 members in the United States, Canada, and the world. Headquarters: Virginia
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Society for Technical Communication Employees
Q2 Software, Inc September 2014 - Present
Q2 Software, Inc. September 2013 - Present
Genuent January 2013 - May 2013
JPMorgan Chase September 2011 - October 2012
Austin Community College December 2011 - May 2012
Pervasive Software July 2006 - September 2011
Society for Technical Communication 2007 - 2008
Caduceus Systems June 2004 - July 2006
Pervasive Software May 2003 - June 2004
cPubs Inc. May 2003 - January 2004
Skills
Online Help Development, HTML Help, RoboHelp, FrameMaker, Technical Writing, Software Documentation, Technical Communication, Documentation, Editing, Writing, SnagIt, Technical Documentation, Online Help, Instructional Design, Training & Development, Technical Training, Organizational..., Social Media Marketing, Content Management, Content Development, Manuals, SharePoint, Agile Methodologies, Web Content, Quality Assurance, E-Learning, Hands-on Training, Instructor-led Training, Copy Editing, Proofreading, Social Media, SDLC, Visio, Training, HTML, Information Architecture, Captivate, Proposal Writing, Dreamweaver, Information Mapping, MadCap Flare, Program Management, Camtasia, ADDIE, Usability, Testing, Management, Leadership, Project Management, Databases
Education
St. Edward's University 2008 — 2011
Bachelor of Arts (B.A.), Organizational Communication
Austin Community College 2000 — 2006
Associates in Applied Science, Technical Communications
Austin Community College 2000 — 2004
Certificate, Technical Communication
Grapevine High School 1976 — 1980
General Studies
University of Wisconsin-Stout January 2012 - Present
Sedona Swim School February 2011 - Present
Training Consultants of Sedona January 1998 - Present
Ameriprise Financial August 2004 - January 2011
Society for Technical Communication January 2004 - July 2007
GMarie Group August 2005 - March 2006
Clark Training and Consulting January 2000 - April 2003
Telecommunications Research Associates January 2001 - February 2002
Alliant Food Service November 1997 - May 1999
Michaels and Associates August 1998 - February 1999
Skills
Instructional Design, E-Learning, Instructor-led Training, Blended Learning, Learning Management..., Staff Development, ADDIE, Needs Analysis, Adult Education, Distance Learning, Employee Training, Coaching, Courses, Instructional Technology, Training Delivery, Curriculum Design, Teaching, Public Speaking, Classroom, Performance Consulting, Educational Technology, Learning Management, Curriculum Development, Technical Writing, Social Learning, Editing, Interaction Design, Human Performance, User-centered Design, Software Documentation, Program Management, ILT, Teacher Training, Workshop Facilitation, Mentoring, Online Training, Career Development, Performance Improvement, Blended Learning..., Course Development, MS Office, Strategic Planning, Training, Project Management, Leadership, Technical Training, Multimedia
Education
University of Illinois at Urbana-Champaign 1967 — 1968
MA
Scripps College 1962 — 1966
BA
Independent Contractor / Freelancer January 2010 - Present
Arts Fulshear (Formerly Fulshear Art Council) January 2013 - May 2014
Friends of Huggins (FOH) August 2011 - August 2013
Society for Technical Communication January 2001 - July 2013
BP August 2009 - September 2010
Schlumberger Information Solutions September 2007 - August 2009
Schlumberger Information Solutions 2006 - 2007
Aspen Technology 2001 - 2006
DA Consulting Group January 1998 - January 2001
DA Consulting Group January 1997 - January 1998
Skills
Technical Writing, Instructional Design, Software Documentation, E-Learning, Blended Learning, Content Management, Project Management, Information Architecture, Content Development, Content Strategy, Training, Editing, Captivate, FrameMaker, Newsletters, Writing, Blogging, SharePoint, Social Media, Instructional Technology, Curriculum Design, Content Writing, Web Content, User Experience, Leadership, XML, Content Creation, Knowledge Management, Project Planning, Moodle, Web Design, Change Management, HTML, Business Analysis, Testing, Public Relations, Mobile Learning, Team Leadership, Project Implementation, PowerPoint, Photoshop, Illustrator, Usability, Web Development, ERP, Wordpress, Digital Media, DITA, JavaScript, ADDIE
Education
Texas Tech University 2014 — 2016
Graduate Certificate
MA Education with Emphasis on Adult and Distance Learning 2003 — 2008
Master of Arts
BS Economics 1989 — 1993
Bachelor of Science
Lampasas
Lampasas High
C.H. Robinson (through Learning Lens) June 2015 - Present
Society for Technical Communication October 2014 - Present
Twin Cities Chapter of the Society for Technical Communication 1990 - Present
Medtronic (through Learning Lens) February 2015 - April 2015
Alzheimer's Association® October 2014 - January 2015
Dashe and Thomson January 2006 - January 2015
Instructional Design and Learning SIG of the Society for Technical Communication January 2013 - December 2014
Alzheimer's Association® January 2014 - June 2014
Periscope October 2013 - January 2014
3M August 2011 - January 2014
Skills
Online Help, E-Learning, Software, Healthcare Industry, Technical Writing, RoboHelp, Technical Communication, Captivate, FrameMaker, SnagIt, Technical Documentation, Manuals, Instructional Design, Software Documentation, Visio, Information Architecture, Editing, Guides, Technical Training, Adobe Acrobat, Employee Training, Content Management, Task Analysis, Instructor-led Training, ADDIE, Requirements Gathering, Content Development, User Experience, Training, SharePoint, Information Design, Needs Analysis, Camtasia, Blended Learning, Learning Management
Education
University of Minnesota-Twin Cities 1979 — 1986
MA, Journalism and Mass Communication, GPA 3.8
Osmania University
Master's degree, Journalism and Mass Communication, First Class
St Francis College
Bachelor of Arts (B.A.), Economics, English Literature and Political Science
Econo Lodge July 2014 - Present
Society for Technical Communication 2013 - Present
WCU Intercultural Affairs August 2013 - December 2013
WCU WaLC August 2013 - December 2013
WCU WaLC July 2013 - December 2013
WCU Residential Living April 2013 - July 2013
Western Carolina University May 2011 - 2013
Skills
Higher Education, Teaching, Adobe Creative Suite, Research, Photoshop, Microsoft Office, Public Speaking, Social Media, Event Planning, InDesign, PowerPoint, Illustrator, Student Affairs, Facebook, Instructional Design
Education
New Mexico State University 2014 — 2016
Master of Arts (M.A.), Rhetoric and Professional Communication; Technical Communication
Western Carolina University 2010 — 2013
Bachelor of Arts (BA), English: Professional Writing; Spanish
Halfaker and Associates, LLC December 2011 - July 2014
PRO-telligent, LLC;(Department of State) October 2009 - January 2011
The Armed Forces Benefit Association May 2007 - October 2009
TGS Group January 2007 - May 2007
Society for Technical Communication October 2005 - January 2007
The Washington Center March 2005 - August 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, FPDS-NG, Procurement Desktop, Financial Analysis, Government
Education
George Mason University
B.A. in Communications, Communication, General
SAS Institute April 2007 - Present
Society for Technical Communication 1996 - Present
Union Grove Baptist Church 2012 - 2014
STC Carolina 2008 - 2009
Teradata/NCR February 2007 - April 2007
Per-Se Technologies June 2001 - February 2007
CTG 1998 - 2001
Ventana 1995 - 1997
North Carolina State University 1992 - 1995
Skills
Online Help, FrameMaker, Documentation, Writing, Captivate, XIS, XML, Software Documentation, Technical Writing, Publishing, Adobe Acrobat, Technical Communication, Technical Documentation, Editing, Agile Methodologies, Single Sourcing, SnagIt, Technical Editing, Content Management, Manuals, E-Learning, Online Help Development, Web Content, Camtasia, Structured Authoring, RoboHelp, Information Design, Project Management, MadCap Flare, Instructional Design, Visio, Content Development, Proofreading, CMS, DITA, Program Management, Publications, Wikis, SharePoint, Information Architecture
Education
Liberty Baptist Theological Seminary 2014 — 2016
Master of Religion, Pastoral Counseling
North Carolina State University 1991 — 1999
BA, English, writing and editing
Atypon October 2013 - Present
Jouve North America February 2011 - July 2013
O'Reilly Media November 2007 - January 2013
Textenergy LLC March 2006 - 2013
Novatek Communications July 2007 - February 2011
IDEAlliance XML conferences 2008 - 2011
Society for Technical Communication 2002 - 2009
Eastman Kodak Co, July 2005 - July 2007
Unitarian Universalist GUUSTO 2000 - 2005
Product Launch Solutions (aka PLS) 1988 - 2002
Skills
XSLT, XSL-FO, DTD, Documentum, DITA XML, FrameMaker, Content Management, Publishing, Technical Writing, XML, SGML, Online Publishing, Technical Documentation, ePub, CSS, Publishing Workflows, Graphic Design, QuarkXPress, Pdf, Dreamweaver, Web Design, Multimedia, Workflow, DITA, E-Learning, Web Content Management, Content Development, Editorial, Information Architecture, XHTML, CMS, Content Strategy, Publications, Manuals, Magazines, Online Help, Information Design, Books, Ebooks, Desktop Publishing, Open Source, Technical Communication, Copy Editing, InDesign, HTML, User Experience, User Interface Design, Proofreading, Usability
Education
Syracuse University 1982 — 1984
MFA
Jacksonville University 1972 — 1974
BFA
HomeCEUConnection.com January 2014 - Present
CEU360.com January 2012 - Present
HomeCEUConnection.com April 2011 - Present
HomeCEUConnection.com April 2011 - June 2012
layerX Technologies March 2009 - April 2011
layerX Technologies February 2008 - March 2009
Society for Technical Communication (STC) 2008 - 2009
Society for Technical Communication 2007 - 2009
Skills
Marketing Strategy, Email Marketing, Marketing Communications, Product Marketing, Leadership, Operations Management, Customer Service..., Business Development, Strategic Planning, Healthcare Industry, SEO, Microsoft Office, InDesign, HTML, Graphic Design, Content Management, Online Advertising, Marketing, Direct Mail, iWork, Illustrator, Dreamweaver, Social Media, Public Relations, Brand Development, Press Releases, Digital Marketing, E-commerce, Web Marketing, Trade Shows, Event Planning, Online Marketing, Adobe Fireworks, Editing, Newsletters, Facebook, B2B, Adobe Illustrator, Adobe InDesign, HTML emails, HTML + CSS
Education
Southern Methodist University 2013 — 2013
Certificate in Leadership
Web 2.0 2010 — 2010
Interactive Marketing, User Experience & Design, Social Web
University of North Texas 2005 — 2007
English, Technical Writing
Society for Technical Communication February 2014 - Present
Vertex, Inc. June 1994 - Present
Society for Technical Communication February 2011 - Present
Society for Technical Communications October 1986 - Present
Usability Professionals Association May 2009 - December 2010
Ketron, Inc. 1986 - 1987
Skills
AuthorIT, Technical Communication, Structured Authoring, Information Mapping, Personas, Conference Speaking, User Assistance, Persona, Usability Testing, Volunteer Leadership, Continuous Improvement, E-Learning, Instructional Design, Public Speaking, Author-it, Software Documentation, Information Architecture, Content Management, Volunteering, Technical Writing, Information Design, Online Help, Enterprise Software, Manuals, User-centered Design, User Experience, Technical Documentation, Usability, Content Development, Editing, Content Strategy, SnagIt, Strategy
Education
Society for Technical Communication 2013 — 2013
STC Certificate, Strategic Information Architecture Bootcamp
Pennsylvania State University-Great Valley Graduate Center 1994 — 1998
Masters in Education (MEd), Instructional Systems
Drexel University 1987 — 1991
MS, Technical and Science Communications
Widener University 1984 — 1987
Certificate, Management Information Systems
Indiana University of Pennsylvania 1971 — 1975
BA, Journalism
Eyefinity September 2006 - Present
California State University, Long Beach November 2012 - Present
University of California, Irvine Extension August 2013 - October 2013
Society for Technical Communication May 2010 - April 2012
Society for Technical Communication July 2007 - June 2009
Downey Savings August 2004 - September 2006
Long Beach City College October 2003 - August 2004
California State University, Long Beach October 2002 - September 2003
Mt. San Antonio College November 1998 - October 2002
Skills
Newsletters, Microsoft Word, Web Pages, RoboHelp, Adobe FrameMaker, Adobe RoboHelp, Adobe Dreamweaver, Adobe Acrobat, Typography, Adobe Photoshop, Adobe Flash, Adobe InDesign, Policies & Procedures, Technical Writing, Technical Editing, Illustration, Adobe Illustrator, FrameMaker, Illustrator, Fonts, InDesign, Photoshop, Wikis, Copy Editing, Web Content, Release Notes, Technical Documentation, Software Documentation, Technical Communication, Publishing, Proofreading, Editing, Online Help, Guides, SnagIt, Content Management, Single Sourcing, Information Design, Online Help Development, Content Development, Manuals, Dreamweaver
Education
California State University-Long Beach 2003 — 2008
Master of Arts (MA)
University of Central Florida 2006 — 2006
California State University-Long Beach 2001 — 2003
Bachelor of Arts (BA)
Mt. San Antonio College 1999 — 2001
Associate of Arts (AA)
California State Polytechnic University-Pomona 1998 — 2001
Golden West College
Society for Technical Communication January 2014 - Present
Joseph J. Devney Consulting August 1997 - Present
Self-employed September 2005 - Present
San Francisco State University January 2014 - May 2014
Holy Names University 2012 - 2012
Vodafone Americas, Inc. December 2002 - September 2005
Devney Writing and Editing April 1995 - December 2002
Pacific Bell Information Services 1995 - 1997
Skills
Linguistics, Software Documentation, Editing, Technical Writing, Teaching, Public Speaking, Higher Education, English, Microsoft Word, Intercultural..., Microsoft Office, Analysis, Microsoft Excel, Technical Documentation, FrameMaker, Research, Sociolinguistics, Non-fiction, Forensic Linguistics, Legal Writing, Training, Manuals, Technical Communication, Instructional Design, Magazine Articles, Information Design, Content Development
Education
Georgetown University 2007 — 2008
M.A., Linguistics
Hofstra University
Certificate, Forensic Linguistics
Hofstra University
Certificate, Forensic Linguistics: Discourse Analysis in Law Case Evidence
Holy Names University
B.A., Major in Humanities, minor in Communication Arts
Institute for Computer Management
Certificate, Business Data Processing
Vantage Production, LLC July 2015 - Present
Society for Technical Communication September 2015 - Present
St. Cloud State University September 1993 - Present
Watab Communications June 1994 - Present
Vantage Production May 2014 - July 2015
St. Cloud Technical and Community College July 2011 - May 2014
College of Saint Benedict November 2006 - July 2011
St. Cloud Technical and Community College August 2000 - May 2011
Creative Memories 1996 - 2006
Herberger's August 1994 - March 1996
Education
Texas Tech University 2010 — 2015
Doctor of Philosophy (PhD), Rhetoric and Technical communications, 4.0
St. Cloud State University 1988 — 1994
B.A., M.A., English, political science
University of Aalborg Aalborg, Denmark 1989 — 1990
Society for Technical Communication March 2015 - Present
Newport News Public Library System February 2014 - April 2014
Christopher Newport University September 2013 - December 2013
Release Me International September 2013 - December 2013
Skills
Microsoft Office, Press Releases, Facebook, Public Relations, Public Speaking, Event Management, Research, Microsoft Word
Education
George Mason University 2014 — 2016
Master's Degree, Professional Writing and Rhetoric
Christopher Newport University 2010 — 2014
Christopher Newport University
Bachelors of Arts, English
NetIQ Corporation December 2012 - Present
Society for Technical Communication May 2012 - Present
NetIQ November 2007 - Present
NetIQ April 2010 - May 2011
NetIQ April 2008 - May 2011
Society for Technical Communication, Houston chapter 2010 - 2011
NetIQ Corporation November 2005 - October 2007
NetIQ/PentaSafe June 2000 - November 2005
Zeh Software June 1998 - May 2000
Skills
Technical Communication, User Experience, Usability Testing, Information Architecture, Project Management, Agile Methodologies, Management, Change Management, Public Speaking, Team Leadership, Cross-functional Team..., Leadership Development, Performance Management, Scrum, Process Improvement, Enterprise Software, Technical Documentation, Technical Writing, Content Management, Content Strategy, Strategic Planning, Global Teams, Mentoring, Team Building, Cross Functional Team..., SDLC, Online Help, Cloud Computing, Content Development, Trampolining, Software Documentation, Manuals, Integration, FrameMaker, Leadership, Software Development, Training, Program Management, Usability
Education
Texas A&M University 1994 — 1998
B.A., History
Kingwood High
Cornell University July 2012 - Present
University of Wisconsin-Madison June 2006 - Present
Wiley-IEEE Press September 2010 - Present
Iron Range Engineering August 2011 - Present
College of Engineering, University of Wisconsin-Madison August 2010 - July 2012
University of Wisconsin August 2000 - July 2012
Society for Technical Communication 2006 - 2011
CHEW 2000 - 2011
University of Minnesota, Crookston August 1996 - June 2000
Unviersity of North Dakota 1994 - 1997
Skills
technical communication, engineering..., technical presentations, Technical Writing, Editing, Teaching, Technical Documentation, Copy Editing, Research, Higher Education, Recipes, E-Learning, Instructional Design, Content Management, Proofreading, Publishing, Publications, Microsoft Office, Technical Communication, Grant Writing, Public Speaking, Technical Presentations, Qualitative Research, Books, Staff Development, University Teaching, Curriculum Design, Curriculum Development, Program Management, History, Newsletters, Lecturing, Literature, Proposal Writing, Creative Writing, Content Strategy, Blogging, Content Development, Web Content, Translation, Editorial, Manuscript, Copywriting, Distance Learning, Courses, Academic Writing, Adult Education, College Teaching, Instructional Technology, Intercultural...
Education
The University of North Dakota 1992 — 1997
PhD, English
Idaho State University 1989 — 1991
MA, English
Johnson & Johnson - Biosense Webster 2010 - Present
CO-OP Financial Services July 2013 - February 2014
Biosense Webster June 2010 - July 2013
Southern California Edison August 2009 - March 2010
Consultant January 2009 - August 2009
Citi Residential Lending September 2008 - January 2009
ACC Capital Holdings 2004 - 2008
Society for Technical Communication 1999 - 2008
Many Industries 1990 - 2004
Skills
Multimedia and web..., Training and..., Business operational..., System use cases,..., Software Project..., Project Delivery, Database reporting, Marketing technical..., Process analysis,..., Multimedia..., Knowledge management..., Business..., Databases, Technical Writing, Software Documentation, Instructional Design, Training, Policy, Indexing, Functional..., Web Technologies, Project Management, Online Help, Business Analysis, Analysis, Technical Documentation, Cross-functional Team..., Program Management, Management, Employee Training
Education
University of Southern California 1977 — 1980
MA, Linguistics
Colorado College 1970 — 1974
BA, Languages
Golden Gate University
MBA program in Information Systems
Splunk June 2015 - Present
Mocana Corporation October 2013 - Present
Write Quick, Inc. March 2005 - Present
Write Quick, Inc. March 2005 - Present
Write Quick, Inc. March 2005 - Present
Society for Technical Communication 2001 - Present
Cryptography Research, Inc. February 2014 - July 2015
Bazaarvoice September 2012 - May 2014
VMware April 2013 - January 2014
MuleSoft Inc April 2013 - September 2013
Skills
FrameMaker, Technical Documentation, Software Documentation, Manuals, Style Guides, Technical Writing, Visio, Technical Communication, DITA, Javadoc, Usability, Technical Editing, APIs, Developer Documentation, Java, C, Microsoft Word, API References, Wikis, Indexing, Doxygen, C++, White Papers, API, SDK Documentation, Proofreading, Content Development, InDesign, User Guide Creation, Wordpress, Pdf, Visual Design, Configuration Guides, Word templates, Content Management, XMetaL, Big Data, Hadoop, Virtualization, Bugzilla, Rally, Installation Guides, User Interface Design, Copy Editing, Ghostwriting, Xcode, Google Docs
Education
Carnegie Mellon University 1997 — 1998
Masters of Human-Computer Interaction coursework, Human Computer Interaction
Virginia Polytechnic Institute and State University 1981 — 1986
BSEE, Software, Engineering, Writing
Lockheed Martin Missiles & Fire Control 1972 - Present
Orlando Chapter STC 1996 - Present
Society for Technical Communication May 2010 - May 2012
Society for Technical Communication May 2005 - May 2009
Skills
Marketing Support, Employee Communications, Association Management, Writing and Editing, Proposal Writing and..., Project Management, Writing, Proposal Writing, Editing, Internal Communications, Content Development, Web Content Management, Content Strategy, Visio, Technical Writing, Press Releases, Newsletters, Software Documentation, Instructional Design, Marketing, Technical Communication, Leadership, Management, Microsoft Office, E-Learning, Grant Writing, Public Relations, Public Speaking, Publishing, Captivate, Program Management, Manuals, Content Management, Publications, Microsoft Word, Team Leadership, Technical Documentation, Budgets, Strategy, Copy Editing, Information Architecture, Interviews, Training, SnagIt, Adobe Acrobat, Information Design, Social Media, Marketing Communications, PowerPoint, Project Planning
Education
Iowa State University 1968 — 1972
BS, Chemistry, English, Journalism
Wit's End Computer Services January 2014 - Present
Society for Technical Communication 1998 - 2000
The Boston Computer Society 1992 - 1993
Boston University Development Office May 1988 - June 1991
Skills
Program Management, Requirements Analysis, SDLC, Visio, Software Documentation, Software Project..., Business Analysis, SharePoint, Integration, ITIL, PMP, Software Development, SQL
Education
Boston University - Metropolitan College 1988 — 1990
Certificate, Technical Communication
Boston College 1982 — 1986
Bachelor of Arts (B.A.), Mathematics (with Computer Science)
Universal Studios Orlando June 2014 - Present
Society for Technical Communication June 2014 - Present
Society for Technical Communication August 2013 - January 2015
D.S. Brown Company January 2006 - October 2008
Best Buy October 2005 - December 2007
Orange County Courthouse July 2003 - September 2005
Ticketmaster January 2001 - January 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML, Editing, Press Releases, AP Style, Social Media, Microsoft Publisher, Technical Writing, Creative Writing, Proofreading, WordPress, Proposals, Memos, Manuals, Project Design, Film, Facebook, Blogging, Newsletters, Proposal Writing
Education
University of Central Florida 2011 — 2012
Bachelor of Arts (B.A.), English Technical Communications
Valencia College 2009 — 2010
Associate of Arts (A.A.), General Education
Full Sail University 1998 — 1999
Associate of Science (A.S.), Film and Video Production
Vertex Inc. February 2015 - Present
American Needlepoint Guild 2011 - Present
Society for Technical Communication February 1988 - Present
Society for Technical Communication May 2002 - Present
Vertex Inc. 2015 - 2015
Vertex Inc. 2015 - 2015
BNY Mellon Asset Servicing May 2002 - December 2014
Society for Technical Communication May 2009 - May 2012
STC - Philadelphia Metro Chapter 2005 - 2007
Telcordia Technologies 2000 - 2001
Skills
Software Documentation, Technical Writing, Technical Documentation, Technical Communication, Content Management, Manuals, Content Development, Editing, Instructional Design, Adobe Acrobat, SnagIt, Online Help, Captivate, Leadership, Team Mentoring, Project Management, Information Architecture, Web Content, Visio, Usability Testing, Proposal Writing, Information Design, E-Learning, Writing, Content Strategy, Proofreading, Publications, Author-it
Education
Barnard College 1972 — 1976
Bachelor of Arts, Economics
Elekta March 2000 - Present
Society for Technical Communication 2001 - Present
UC Santa Cruz Extension Silicon Valley 1999 - 2013
Boy Scouts of America 2010 - 2010
Roche Diagnostics 1995 - 2000
Pacific Research Associates 1994 - 2000
Syntex 1990 - 1995
Skills
Technical Writing, Software Documentation, Technical Communication, Globalization, FrameMaker, Technical Documentation, Training, Captivate, Manuals, Documentation, Technical Training, Quality Assurance, Content Management, Writing, Instructional Design, HTML, Online Help, Document Management, Newsletters, Content Development, Leadership, E-Learning, Editing, Usability Testing, RoboHelp, Technical Editing, Visio, Adobe Acrobat, Information Architecture, SnagIt
Education
University of California, Davis
Bachelor of Arts, Organizational Studies
College of San Mateo
Associate in Science, Physics and Mathematics
De Anza College
Certificate of Achievement, Technical Communication
Society for Technical Communication (STC) 2010 - Present
Group Wellesley, Inc. 2000 - Present
Society for Technical Communication (STC) May 2013 - May 2014
Society for Technical Communication May 2009 - May 2011
Claritech (aka Clairvoyance), a Justsystems company 1997 - 2000
Avid Technology 1995 - 1997
Hewlett-Packard 1989 - 1995
Skills
Technical Communication, Technical Writing, Online Help, FrameMaker, RoboHelp, Content Management, Single Sourcing, DITA, Manuals, Technical Documentation, Information Architecture, Information Design, MadCap Flare, Structured Authoring, Content Development, Content Strategy, Wikis, Web Content, User Experience, Captivate, CMS, Software Documentation, XML, Editing, User-centered Design, Training, Instructional Design, SnagIt, Visio, E-Learning, Adobe Acrobat, Usability Testing, Requirements Analysis, Proposal Writing, Knowledge Management, Technical Training, Usability
Education
Carnegie Mellon University 1987 — 1989
M.A., Professional Writing
Carnegie Mellon University 1983 — 1987
B.S., Electrical Engineering
Actively Seeking New Opportunities March 2015 - Present
University of Maryland University College January 2010 - Present
ION Solutions January 2012 - February 2015
McKesson Pharmaceuticals, Customer Care June 2008 - December 2011
Society for Technical Communication 2009 - 2009
Countrywide Home Loans June 2006 - June 2008
Richland College 2003 - 2008
MSD, Inc. September 2004 - June 2006
WebConcepts Unlimited May 2000 - 2006
First Horizon Home Loans November 2003 - August 2004
Skills
Instructional Design, Technical Writing, E-Learning, Training, Organizational Learning, Instructor-led Training, Captivate, Blended Learning, Software Documentation, Needs Analysis, Learning Management, Adult Education, Project Management, Training Delivery, Customer Service, Learning Management..., Management, Curriculum Design, Program Management, Performance Improvement, ADDIE, Higher Education, Technical Communication, Instructional Technology, Curriculum Development, Staff Development, Call Centers, Content Management, Performance Management, Problem Solving, Qualitative Research, User Experience, User Acceptance Testing, Web Design, Knowledge Management, Distance Learning, Technical Training, FrameMaker, Survey Design, Oncology, RoboHelp, Dreamweaver, Quantitative Research, Synchronous Learning, Learning Strategies, Healthcare Information..., Government Contracting, SharePoint
Education
University of North Texas 2005 — 2017
Doctor of Philosophy (Ph.D.), Applied Training & Performance Improvement
Boise State University
Master's Degree, Instructional and Performance Technology
University of Phoenix
Bachelor's Degree, Management
Cooke County Community College
Associate’s Degree
K2 Communications July 1999 - Present
New Kirk Presbyterian Church June 2009 - Present
Greater Blythewood Chamber of Commerce 2008 - 2011
Ventyx 2006 - 2009
Society for Technical Communication 1986 - 2009
Indus International 2006 - 2008
Union-Finley Messenger July 2004 - August 2006
Beulah Presbyterian Church May 2002 - May 2006
Development Dimensions International 2001 - 2002
TSBN Pittsburgh 2000 - 2002
Skills
Technical Writing, Adobe Acrobat, Editing, Email Marketing, SAP R/3, Ministry/church..., Adobe Creative Suite, Microsoft Office, Constant Contact, Church management..., End User Training, White Papers, user documentation, Grant Writing, User Documentation, SharePoint, Software Documentation, Marketing Communications, Manuals, Newsletters, Press Releases, Copywriting, Program Management, Training, Marketing, Web Content, Advertising, Technical Documentation, RoboHelp
Education
Point Park University 1982 — 1984
BA, Journalism & Communications
Integral Consulting Inc. August 2008 - Present
Society for Technical Communication January 2006 - January 2008
Integral Consulting Inc. 2005 - 2008
The Alpha Group, LLC 2002 - 2005
Waste Management 1998 - 2000
Rust Geotech 1992 - 1996
Chem-Nuclear Geotech 1991 - 1992
Omaha Public Power District 1989 - 1991
Illinois Power Company 1985 - 1989
Skills
Editing, Public Relations, Marketing, Public Speaking, Technical Writing, Proposal Writing, Environmental Awareness, Editorial, Environmental Science, Nuclear, Microsoft Office, Research, Brochures, Copywriting, Press Releases, Publications, Newsletters, Media Relations, Strategic Communications, Marketing Communications, Internal Communications
Education
University of Denver 1998 — 2000
Mesa State College 1993 — 1995
University of Massachusetts, Amherst 1980 — 1984
B.A.
The Shipley School 1978 — 1980
Dair Communications July 2015 - Present
TechCommGeekMom.com March 2012 - Present
The Content Wrangler/ Information Development World April 2015 - July 2015
BASF January 2013 - July 2015
Society for Technical Communication February 2013 - June 2014
World Learning September 2012 - May 2013
Princeton University Press March 2012 - September 2012
Corporate Brokers at Bank of America/Merrill Lynch July 2010 - January 2012
Pack 759 - Cub Scouts 2007 - 2012
Princeton University Press April 2010 - July 2010
Skills
Technical Writing, Blogging, Content Management, Editing, Social Media, Technical Communication, Technical Documentation, E-Learning, Web Content Management, Content Strategy, CMS, Web Design, User Experience, Microsoft Office, WordPress, Adobe AEM/CQ, SharePoint, Information Architecture, content curation, Content Development, Social Media Marketing, Public Speaking, Writing, Learning Management, PowerPoint, Newsletters, Research, HTML, Instructional Design, Email Marketing, Training, m-learning, Teaching, Web Development, Social Networking, Camtasia, Publishing, Strategy, Outlook, mLearning, Copy Editing, Dreamweaver, Web Content, Webinars, Proofreading, Proposal Writing, Adobe Acrobat, Leadership, Photography, Photoshop
Education
Rutgers University-New Brunswick 2015 — 2015
Mini-MBA (online), Digital Marketing
New Jersey Institute of Technology 2010 — 2012
Masters of Science, Professional & Technical Communications, 4.0
New Jersey Institute of Technology 2010 — 2010
Grad Certificate, Professional & Technical Communications
University of Mary Washington 1986 — 1990
BA, History
Stuart Country Day School 1984 — 1986
HS Diploma, College Prep
Villa Victoria Academy 1982 — 1984
Watson Pharma Pvt Ltd August 2014 - February 2015
Spirit Airlines January 2014 - March 2014
Navarro Research & Engineering February 2013 - May 2013
Society for Technical Communication 2010 - 2013
ACS/Xerox (Contractor to MGM Resorts International) March 2012 - May 2012
RCS Corporation January 2010 - June 2010
Navarro Research & Engineering May 2005 - December 2009
Bechtel Nevada August 2004 - May 2005
Red Inc. Communications, LLC February 2000 - May 2001
Bechtel/SAIC (BSC) August 2000 - February 2001
Skills
Licensed Cosmetologist..., Co-Pres. of SoNev..., U.S. DOE Q Clearance, Technical Writing, Manuals, Writing, FrameMaker, Editing, Word, PowerPoint, Microsoft Office, Technical Documentation, Excel, Adobe Acrobat, HTML, Technical Communication, White Papers, Visio, Access, Proofreading, Photoshop, Business Analysis, SharePoint, Customer Service, Publications, Customer Relations, Social Media, Lotus Notes, Outlook Express, Microsoft Word, Leadership, Microsoft Excel, Newsletters, Process Improvement
Education
University of Nevada-Las Vegas 2003 — 2003
B.S., MBA
College of Southern Nevada 2001 — 2002
A.S. (courses taken), Web Publishing
University of Phoenix 1997 — 2000
Bachelor of Science (BS), Business Information Systems
Margaritaville Apparel October 2013 - Present
Lunchbox March 2013 - June 2013
BCBG Max Azria September 2012 - February 2013
Hautelook March 2012 - September 2012
HauteLook August 2011 - March 2012
Society For Technical Communication February 2009 - March 2011
Skills
Fashion, Styling, Pattern, Fashion Design, Draping, Apparel, Sewing, Illustrator, Trend Analysis, Trend Forecasting, Photoshop, Trend, Wardrobe, FileMaker, Textiles, Fashion Illustration, Textile Design, Fashion Shows, Tailoring, Technical Design, Mood Boards, Visual Merchandising
Education
Marymount University 2006 — 2010
Bachelor of Fine Arts (BFA), Fashion/Apparel Design
Microsoft May 2013 - Present
Seshat Associates 2010 - Present
Boeing 2011 - 2013
Bellevue College 2009 - 2012
Microsoft 2010 - 2011
Starbucks 2010 - 2010
Trillium Consulting 2009 - 2010
Society for Technical Communication 2008 - 2010
Microsoft 2008 - 2009
Edifecs 2008 - 2008
Skills
Technical Writing, Instructional Design, Editing, E-Learning, Captivate, Technical Communication, Content Management, Online Help, Technical Documentation, Content Development, Instructor-led Training, ADDIE, SnagIt, Copy Editing, Adult Education, Manuals, Camtasia, Adobe Acrobat, Curriculum Design, Needs Analysis, Teaching, Content Writing, Visio, Software Documentation, SharePoint, User Experience, Technical Training, Training, Newsletters, Learning Management..., Blended Learning, Learning Management, Project Coordination, Articulate Storyline
Education
University of Washington 2007 — 2008
Certificate, Technical Writing and Editing
Eastern Michigan University 1997 — 1999
MA, Teachers of English to Speakers of Other Languages
Northern Michigan University 1989 — 1994
BA, International Studies, English
Itron August 2015 - Present
FLSmidth February 2015 - Present
FLSmidth May 2011 - January 2015
Advantage IQ November 2000 - March 2011
Eastern Washington University March 2010 - June 2010
Society for Technical Communication 2001 - 2002
eMake September 1999 - November 2000
Telect 1997 - 1999
Telect 1994 - 1997
Big Dipper 1992 - 1994
Skills
Microsoft Office, FrameMaker, RoboHelp, Photoshop, Negotiation, Dreamweaver, Process Analysis, Auditing, InDesign, Information Mapping, MadCap Flare, Online Help Development, Technical Writing, Proposal Writing, Software Documentation, Technical Documentation, Disaster Recovery, Management, Team Leadership, HTML, CSS, Editing, Documentations, Project Management, Online Help, Technical Communication
Education
Eastern Washington University 1997 — 1998
Minor, Technical Writing
University of Washington 1983 — 1986
B.S., Industrial Engineering
Grays Harbor Community College 1981 — 1983
A.S., Engineering
WordWorks April 2002 - Present
Society for Technical Communication 1980 - 2011
Compuware June 1995 - April 2002
Platinum Technology May 1992 - June 1995
Claremont Consulting 1991 - 1992
Skills
Manuals, FrameMaker, Editing, Technical Writing, Content Development, Proofreading, Content Management, Microsoft Word, Research, Instructional Design, Newsletters, Adobe Acrobat, Web Content, Technical Documentation, Copy Editing, Copywriting, E-Learning, Technical Communication, Publications, SnagIt, Technical Training, Information Design, Proposal Writing, Content Strategy, Storytelling, RoboHelp, Publishing, Journalism, Visio, Creative Writing, Software Documentation, Information Architecture, Blogging, Instructor-led Training, Press Releases
Education
University of Iowa 1968 — 1971
Ph.D., Musicology
Baylor University 1953 — 1963
B.M., M.M., Music Theory and Literature
Laboratory Products Association July 2007 - Present
American Association of Attorney-CPAs January 2004 - July 2007
Real Estate Services Providers Council March 2002 - January 2004
Independent Electrical Contractors (IEC) July 2000 - March 2002
AMT - The Association For Manufacturing Technology September 1998 - July 2000
The Powder Coating Institute July 1994 - September 1998
Society for Technical Communication August 1990 - July 1994
Association of the United States Army January 1989 - August 1990
Skills
Strategic Planning, Public Speaking, Non-profits, Association Management, Event Planning, Fundraising, Marketing Strategy, Public Relations, New Business Development, Budgets, Marketing, Team Building, Leadership, Training, Nonprofits
Education
The George Washington University 1991 — 1992
Graduate work in Association Management
The Citadel 1982 — 1986
BA Political Science, liberal arts
Deloitte Consulting October 2010 - Present
Bethany College January 2001 - Present
[x+1] January 2009 - September 2014
Symphony IRI Group July 2009 - October 2010
Ed See Associates September 2008 - July 2009
Marketing Management Analytics (MMA- a division of Aegis Group PLC) March 2004 - July 2008
BearingPoint 2002 - 2004
Society for Technical Communication 2002 - 2003
Arthur Andersen Business Consulting 2000 - 2002
IBM 1984 - 1999
Skills
Business Analytics, Digital Marketing, Social Media Marketing, Data-driven Marketing, Customer Analytics, Customer Experience..., Customer Experience..., Analytics, Marketing Analytics, User Experience, Strategy, Social Media, Marketing Strategy, Outsourcing, Executive Management, IT Strategy, Management Consulting, Business Strategy, Customer Analysis, Marketing, Segmentation, Market Research, Leadership, Customer Insight, Competitive Analysis, Program Management, Integrated Marketing, Product Management, Consulting, Management, Predictive Analytics, Market Analysis, CRM, Strategic Partnerships, Financial Services, Marketing Research
Education
Rensselaer Polytechnic Institute
MS
Bethany College 1979 — 1983
BS
Clarkstown HS North 1975 — 1979
Independent Consultant March 2015 - Present
Independent Consultant March 2015 - Present
MARTA (Metro Atlanta Rapid Transit Authority February 2014 - Present
Independent March 2013 - Present
Contract Instructional Design and Technical Writer January 2013 - Present
American Society of Training and Development (ASTD) January 2013 - Present
Varec-SAIC October 2006 - March 2013
Society for Technical Communication 1984 - 2010
Webcom June 2006 - November 2006
SunTrust Bank January 2005 - December 2005
Skills
Online Retail, Technical Writing, FrameMaker, Manuals, Technical Documentation, RoboHelp, Software Documentation, Online Help, Technical Communication, Content Development, Captivate, Editing, Adobe Acrobat, Visio, Proposal Writing, Project Management, Instructional Design, E-Learning, Content Management, Online Help Development, Technical Training, Information Design, Program Management, Training, Troubleshooting, Proofreading, Technical Writers, Technical Editing, Information Architecture, SharePoint, Newsletters, Web Design, Guides, Release Notes, Publications, Publishing, Documentations, Automation, Integration, Blended Learning, Graphic Design, White Papers, Wikis, Desktop Publishing, Web Content, DITA, Media Analysis, PaintShop Pro, MS Project, Usability Testing
Education
Southern Polytechnic State University 2008 — 2010
Grad Cert, English - IDC
Bowling Green State University 1980 — 1984
BFA, English
The Ohio State University 1976 — 1977
English Literature (British and Commonwealth), 3.3
Dr. Nancy W. Coppola, LLC January 2000 - Present
New Jersey Institute of Technology 1990 - Present
Council for Programs in Technical and Scientific Communication 2014 - Present
Society for Technical Communication 1995 - 2011
NJIT 1985 - 2011
Skills
Research in Technical..., Direction Online..., Understanding and..., Teaching, Publications, Technical Communication, Research, Ontologies, Editing, Writing, English, Instructional Design, User-centered Design, E-learning, User Experience, Higher Education, E-Learning, Content Management, Technical Documentation, Dreamweaver, Proposal Writing, Social Networking, Program Management, Copy Editing, Proofreading, Technical Writing, Social Media, Web Design, Grant Writing, Public Speaking, Blogging, HTML, Information Design, Adobe Creative Suite, Information Architecture, Qualitative Research, Camtasia, Literature, University Teaching, Adult Education, Curriculum Development, Moodle, Content Development, Web Content, Courses, Instructional Technology, Theory, Adobe Acrobat, Academic Writing, Faculty Development
Education
Syracuse University 1979 — 1982
Doctor of Arts, English
Sackets Harbor High School
Radcom, Inc. August 2013 - Present
Society for Technical Communication February 2010 - Present
Radcom, Inc. October 1996 - August 2013
TMW Systems July 1994 - November 1997
Energex Resources 1988 - 1994
Geauga Savings Bank 1985 - 1988
Skills
Technical Writing, Software Documentation, Training, Technical Documentation, Instructional Design, Technical Communication, Project Management, Consulting, Program Management, Adobe Acrobat, Technical Training, E-Learning, Management, Microsoft Office, Employee Training, Team Leadership, Proposal Writing, FrameMaker, Team Building, Editing, Content Management, Content Development, Knowledge Management, Online Help, PowerPoint, Microsoft Excel, Visio, Social Media, Public Speaking, Instructor-led Training, Captivate, Financial Management, Job Aids, Adobe Technical..., Business Strategy, Sales Management, Supervising, Business Process..., Manuals, Microsoft Word, Budgets, Marketing, SharePoint, Word, QuickBooks, RoboHelp, Staff Development, Boy Scouts, Leadership Development, SnagIt
Education
Marietta College 1980 — 1984
BSPE, Petroleum Engineering
Union Graduate College August 2013 - Present
Society for Technical Communication 2010 - Present
Adobe Systems June 2009 - Present
Online Learning Consortium 2014 - Present
American Public University System January 2012 - August 2013
The Sloan Consortium, Inc. 2000 - 2013
American Public University System January 2010 - 2012
The Sloan Consortium, Inc. 2009 - 2011
SUNY Learning Network September 2008 - January 2010
NASA Tweetup STS-133 2010 - 2010
Skills
Instructional Design, E-learning, Adult Education, Distance Learning, Classroom Instruction, E-Learning, Classroom, Experience Design, Captivate, Blended Learning, Information..., Instructional Technology, Staff Development, Workshop Facilitation, Research, Content Development, Technical Writing, Curriculum Development, Technical Communication, Courses, Faculty Development, Web 2.0, Higher Education, Curriculum Design, Moodle, Learning Management, Educational Technology, Learning Management..., Teaching, Content Management, Training, Editing, Community Outreach, Information Design, Needs Analysis, Multimedia, Knowledge Management, Leadership, Instructor-led Training, Program Management, Social Media, Leadership Development, Training Delivery, Lecturing, RoboHelp, ADDIE, Camtasia, Public Speaking, University Teaching
Education
Nova Southeastern University 2004 — 2007
MS, Instructional Technology and Distance Education
New York University 1990 — 1992
BA, Information Design
Purchase College, SUNY 1979 — 1980
Society for Technical Communication September 2012 - Present
Family Furniture November 2009 - May 2014
Chaveran August 2012 - January 2013
Howard County Fire & Rescue Department December 2010 - August 2012
Relman & Dane September 2008 - August 2009
BlackBoard, Inc. June 2008 - September 2008
United Colors of Benetton December 2004 - June 2008
University of Maryland November 2001 - November 2004
Skills
Web Design, Microsoft Office, Customer Service, Security, IT Management, Advertising, JavaScript, Purchasing, HTML, PHP, CSS, Servers, WordPress, Oracle, Software Documentation, Linux, Databases, iMIS 15, Software Development, System Administration, Operating Systems, Adobe Acrobat, Usability, Dreamweaver, MySQL, Social Media Marketing, Web Development, CMS, Content Management, Management, SQL, Active Directory, Hardware, Windows XP, SEO, OS X, Computer Hardware, E-commerce, Networking, Access, Windows, Windows Server, Troubleshooting, Microsoft SQL Server, Integration, Requirements Analysis, Testing, Visio, Business Intelligence, Network Administration
Education
Georgetown University
MCSE
University of Maryland University College
BS, Information Systems Management
Akosombo International School
British School of Lome 1993 — 1995
IGCSE
Solari Communication July 1996 - Present
Society for Technical Communication May 1996 - Present
STC May 2009 - May 2013
Society for Technical Communication April 1996 - May 2013
ASTD Fall Professional Day October 2010 - October 2010
PCOC - Practical Conference on Communication October 2010 - October 2010
Ameriprise Financial October 2009 - July 2010
The Future of Technical Communication Conference June 2010 - June 2010
Tech Comm Summit May 2010 - May 2010
Green Mountain Coffee Roasters August 2009 - April 2010
Skills
Technical Writing, Software Documentation, Training Manuals, Instructional Writing, ADDIE, Executive Coaching, Executive Education, Instructional Design, Instructor-led Training, Curriculum Creation, E-learning Development, Classroom Training, Courseware Development, Blended Learning..., Training Plans, Technical Communication, Classroom, Marketing Communications, Writing, Training, Curriculum Design, E-Learning, Newsletters, Social Media, Education Software, Editing, Blended Learning, Proposal Writing, Teaching, Manuals, Needs Analysis, Content Development, Leadership, Management, Training Delivery, Content Management, FrameMaker, Project Management, Learning Management, Adult Education, Technical Documentation, Employee Training, Public Speaking, Web Content, Content Strategy, Proofreading, Marketing, Research, Interviews, Project Planning
Education
Saint Michael's College 1987 — 1994
MSA, Business Administration
Bridgewater State University 1976 — 1980
BS, Mathematics, Education, English
HP Enterprise Services July 2011 - Present
Clifford Sells, LLC August 2006 - Present
Society for Technical Communication May 2010 - May 2012
HP Enterprise Services May 2010 - June 2011
Hewlett-Packard July 2005 - April 2010
Hewlett-Packard March 2002 - June 2005
Compaq Computer Corporation June 1998 - February 2002
Digital Equipment Corporation October 1995 - June 1998
Digital Equipment Corporation September 1983 - September 1995
Skills
Program Management, Project Management, Technical Communication, Sales and Marketing..., Strategic Business..., Strategic Communication..., Performance Consulting, Strategic Communications, Technical Writing, Strategic Planning, FrameMaker, Cloud Computing, Instructional Design, Captivate, Content Management, Enterprise Software, SharePoint, Instructor-led Training, Training, Quality Assurance, Project Planning, Start-ups, Outsourcing, Adobe Acrobat, Change Management, Visio, E-Learning, Software Documentation, Team Leadership, Technical Documentation, Blended Learning, Manuals, Proposal Writing, Online Help, Content Development, SnagIt, Editing, Information Architecture, Leadership
Education
The George Washing University - School of Business and Public Management 1999 — 2001
Graduate Certificate, Project Management
University of New Hampshire 1994 — 1995
Graduate Certificate, Management
Clark University - College of Professional and Continuing Education 1982 — 1983
Graduate Certificate, Software Technical Writing
Clark University 1976 — 1980
BA, Classics
East Greenwich High School 1972 — 1976
College Preparatory
LiquidPixels, Inc. 2014 - 2015
Society for Technical Communication 2013 - 2015
Medtronic January 2014 - March 2014
Seahorse Bioscience May 2013 - September 2013
Lantheus Medical Imaging February 2012 - December 2012
OmniViz, Inc., now BioWisdom, Ltd. September 2001 - November 2003
Allaire Corp., then Macromedia, Inc., now Adobe Systems Inc. August 1998 - April 2001
Information Resources, Inc. January 1998 - August 1998
FASTech Integration, Inc. January 1996 - December 1997
Stratus Computer, Inc. October 1992 - December 1995
Skills
Technical Writing, Medical Writing, Structured Documentation, Interviewing Subject..., Research, Editing, Proofreading, Publications, Software Documentation, Technical Documentation, Help Files, Reference Manuals, SnagIt, Adobe Acrobat, Quadralay WebWorks..., Manuals, Web Help, Technical Communication, Content Development, FrameMaker, Structured Authoring, Visio, HTML, CSS, User Experience, Microsoft Word, Google Docs, Google Scholar, PubMed, Reference Management, Editorial, Program Management, CMS, MadCap Flare, Content Management, Single Sourcing, RoboHelp, Web Content, Lifesciences, Quality Assurance, Document Management, Information Architecture, Life Sciences
Education
Brown University
M.A.T., English
Wellesley College
B.A., English Literature
Middlesex Community College
Certificate of Technical Writing
Halfaker & Associates December 2011 - Present
Department of State; PRO-telligent, LLC Government Contractor October 2009 - January 2011
Armed Forces Benefit Association May 2007 - August 2010
Armed Forces Benefit Association-Contractor January 2007 - May 2007
Society for Technical Communication October 2005 - January 2007
The Pentagon, Office of the Assistant Secretary of Defense and Public Affairs March 2005 - August 2005
Education
George Mason University
Communications
Silver Spring Networks Smart Meeters Toastmasters club March 2011 - January 2013
Silver Spring Networks July 2010 - January 2013
Society for Technical Communication 1984 - 2011
Happy Hollow Foundation October 2005 - July 2010
Symantec June 2009 - April 2010
IEEE Professional Communication Society October 2008 - October 2009
VeriSign, Inc April 2003 - February 2009
VeriSign Israel 2005 - 2009
Vitria Technology 2002 - 2003
Remedy 1998 - 2000
Skills
Soap Making, Soap Marketing, Non-profit strategic..., Technical Writing, Online Help, FrameMaker, Technical Documentation, Agile Methodologies, Management, Software Documentation, RoboHelp, Editing, Enterprise Software, Start-ups, Scrum, Web Applications, Leadership, XML, User Experience, Information Architecture, Hardware, Guides, Visio, Content Management, HTML, User Interface Design, Technical Communication, Security, Program Management, Manuals, Usability, Unix, SnagIt, Project Planning, SharePoint, SaaS, Usability Testing, Cloud Computing, Mobile Devices, Agile, Writing
Education
San Jose State University 1968 — 1972
BA
Electronic Pencil Freelance WriterPrometricApril 2011 - May 2011
ING May 2006 - February 2011
Society for Technical Communication 1988 - 2005
Hartford Area Habitat for Humanity January 1995 - December 2004
ICCA 1992 - 2002
Softcraft Laboratory January 1999 - March 2000
Ashton-Tate January 1985 - October 1988
DataProducts New England September 1979 - December 1984
Pratt & Whitney April 1974 - September 1978
Skills
Technical Writing, Testing, Newsletters, Software Documentation, Databases, Content Management, Public Relations, Web Content, Telecommunications, Content Strategy, Social Media, Analysis, Project Management, Content Development, Editing, Leadership, Microsoft Office, Management
Education
Providence College
BS, Physics
Washington State University - College of Business and Economics
BA, Business
Houghton Mifflin Harcourt October 2013 - Present
Houghton Mifflin Harcourt October 2011 - October 2013
ClearSky Mobile Media June 2011 - September 2011
Florida Virtual School October 2010 - June 2011
Society for Technical Communication July 2010 - June 2011
EA Sports March 2010 - June 2010
Houghton Mifflin Harcourt Publishers April 2008 - June 2008
Walt Disney World Information Technology January 2007 - July 2007
Walt Disney World September 1998 - January 2007
AT&T 1994 - 1998
Skills
Public Speaking, Technical Writing, Technical Documentation, Editing, Instructional Design, Content Development, Adobe Acrobat, Visio, SnagIt, Training, Analysis, Software Documentation, SDLC, Team Building, SharePoint, Technical Communication, Leadership, Business Analysis, Project Management, MS Project, Management, Interviews, Workshop Facilitation, Instructor-led Training, Proofreading, Web Content, Requirements Gathering, Information Technology, Team Leadership, PowerPoint, Technical Training, Newsletters, Microsoft Excel, Creative Writing, Training Delivery, Requirements Analysis, Agile Methodologies
Education
Brookdale Community College
Cumberland College
City of Vancouver, Washington January 2014 - June 2014
HealthSolutions and LA Care August 2013 - December 2013
Beauty Banking May 2013 - August 2013
Society for Technical Communication June 2007 - August 2013
PeaceHealth November 2012 - December 2012
Cambia Health Solutions August 2012 - November 2012
Society for Technical Communication 1999 - 2012
UTi Worldwide Inc. March 2011 - August 2011
Xerox January 2010 - March 2011
Bonneville Power Administration February 2008 - May 2008
Skills
Technical Writing, Instructional Design, Training & Development, Online Help, FrameMaker, Technical Communication, Manuals, Documentation, Software Documentation, Technical Documentation, Dreamweaver, RoboHelp, Employee Training, Copy Editing, Captivate, Web Content, SharePoint, Agile Methodologies, E-Learning, SnagIt, Editing, Usability Testing, Content Management, Instructor-led Training, Information Design, Learning Management, Content Writing, Content Development, Information Architecture, Usability, White Papers, Technical Editing, Adobe Acrobat, Wikis, Publishing, DITA, Needs Analysis, Training, Technical Training, Desktop Publishing, Content Strategy, Camtasia, Web Design, Web Content Management, ADDIE, Blended Learning, PaintShop Pro, Visio, CMS, Proofreading
Education
Portland State University 2001 — 2003
MS
Portland State University 1988 — 1991
BA
Ray Access August 2012 - Present
Reel Change Films December 2010 - Present
Mark Henry Bloom August 2009 - Present
CAKE Websites December 2010 - June 2012
Lark Books November 2006 - January 2010
47th Hour Films July 2005 - June 2009
Self-employed September 2001 - November 2006
America Online, Inc. October 1995 - September 2001
Society for Technical Communication 1996 - 1998
Unisys Corporation March 1989 - September 1995
Skills
Editing, Video Editing, Writing, SEO copywriting, Proofreading, Video Production, Creative Writing, Copywriting, Press Releases, Copy Editing, Blogging, Publishing, Technical Writing, Video, WordPress, Newsletters, Public Speaking, Editorial, Online Marketing, Storytelling, Publications, SEO, Website Content Provider, Book Editing, Freelance Writing, Creative Direction, Advertising, Books, Web Content, Content Management, Content Strategy, Content Development, Magazines, Journalism, Non-fiction, Ghostwriting, Publicity, AP Style, Web Design, Fact-checking, Text Editing, Feature Articles, Ebooks, Magazine Articles, Fiction, Online Journalism, Line Editing, Fiction Writing, Manuscript, News Writing
Education
Colby College 1977 — 1981
BA
Salem High School
Diploma
Salem High School
Salem High School
Salem High School
Aptify June 2014 - Present
Torrent of Fire August 2013 - Present
Matrix Group International August 2012 - June 2014
Society for Technical Communication November 2010 - July 2012
American Council On Renewable Energy (ACORE) April 2009 - November 2010
Ferrari of Washington April 2006 - January 2009
FoxWyndrum Associates August 2005 - April 2006
Interactive Media Associates June 2004 - September 2004
Skills
HTML, Web Design, CSS, Social Media, Web Development, Adobe Creative Suite, Photoshop, Project Management, Email Marketing, Microsoft Office, JavaScript, CMS, PowerPoint, Dreamweaver, Information Architecture, Drupal, Software Development
Education
Rensselaer Polytechnic Institute 2001 — 2005
Bachelor of Science (B.S.), Electronic Media, Arts and Communication
Redish & Associates, Inc. January 1994 - Present
Rosenfeld Media January 2010 - Present
Center for Plain Language 2005 - Present
Journal of Usability Studies (UPA) 2005 - Present
User Experience Professionals' Association 1992 - Present
Society for Technical Communication 1985 - Present
American Institutes for Research 1979 - 1992
Skills
Information Architecture, User Experience, Usability Testing, Technical Writing, User-centered Design, User Interface Design, Interaction Design, Editing, Research, Content Strategy, Web Design, Instructional Design, Accessibility, Human-computer..., Human Computer...
Education
Bryn Mawr College
Bachelor's Degree, Russian
Harvard University
PhD, Linguistics
Concordia University June 2014 - Present
Bruyere Research Institute 2010 - Present
Concordia University July 2009 - May 2014
Cadence Human Systems Inc. 1990 - 2009
IDT Information Development & Training Inc. 1989 - 2002
Society for Technical Communication 1995 - 1998
Unisys 1988 - 1990
Teklogix 1983 - 1987
Skills
Organizational Change, Stakeholder Engagement, Group Dynamics, Research, Strategic Planning..., Large Group Facilitation, Organizational..., Change Management, Workshop Facilitation, Program Evaluation, Leadership Development, Public Speaking, Strategic Planning, Instructional Design, Coaching, Higher Education, Proposal Writing, Technical Writing, Editing, E-Learning, Teaching, Grant Writing, Nonprofits, Leadership, Qualitative Research, Strategic Communications, Curriculum Design, Program Development, Adult Education, Community Outreach, University Teaching, Staff Development, Conflict Resolution, Distance Learning, Curriculum Development, Data Analysis, Community Development, Report Writing, Research Design, Policy, Lecturing, Policy Analysis, Statistics, SPSS, Fundraising
Education
Concordia University 2004 — 2009
PhD, Special Individualized Program
Concordia University 2002 — 2004
MA, Human Systems Intervention
York University
M.A., Interdisciplinary Studies
University of Waterloo
BIS, Social and Cultural History
University of Manitoba
BA, Political Science
Barclays 2014 - Present
Society for Technical Communication 2001 - Present
Edison International 2012 - 2014
Open Gate International 2011 - 2012
UCF Health Sciences Center 2008 - 2011
Texas Tech University 2007 - 2008
Texas Tech University 2005 - 2007
Texas Tech University 2001 - 2005
Capital One 2004 - 2004
Innovative Emergency Management 2004 - 2004
Skills
Content Management, Information Architecture, User Experience, Technical Documentation, Usability, Content Strategy, Content Development, SEO, Online Marketing, E-commerce, Instructional Design, Software Documentation, Web Content, Email Marketing, Web Services, Knowledge Management, E-Learning, CMS, Translation, Corporate Communications, Web Project Management, Digital Strategy, Business Intelligence, Programming, Technical Training, Intercultural..., Teaching, Interpreting, SEM, Social Media Marketing, Web Analytics, Localization, Team Management, Data Mining, Digital Marketing, Software Development, Information Technology, Thought Leadership, IT Strategy, IT Management, Web Development, Accessibility, Business Strategy, Business Process..., Web Applications, CRM, Business Analysis, Management, Strategy, Leadership
Education
University of Central Florida 2009 — 2011
MBA, Business Administration and Management, General
Texas Tech University 2004 — 2006
MS, Management Information Systems
Texas Tech University 2001 — 2003
MA, Technical Communication
General Dynamics Information Technology December 2012 - Present
210 Communications March 2005 - November 2013
Society for Technical Communication 2009 - 2011
Iowa State University July 1996 - December 2005
American Enterprise (Formerly American Republic Insurance Company) September 2000 - March 2005
Des Moines Area Community College 1989 - 1996
Skills
Instructional Design, Project Management, Training, Information Architecture, Consensus Building, Technical Communication, Teaching, Strategic Planning, Online Help, Software Documentation, Proposal Writing, Editing, Content Management, Process Improvement, Visio, SharePoint, Public Speaking, Research, Analysis, E-Learning, Technical Writing, Technical Documentation, Program Management, Leadership, Social Media, RoboHelp, Manuals, Content Development, CRM, Adobe Acrobat, FrameMaker, SnagIt, Web Content, Proofreading, Newsletters, Drupal, Grammar, Business Analysis
Education
Iowa State University 1994 — 1996
Master of Arts, English
Drake University 1984 — 1986
BSE, English
Des Moines Lincoln High School
Society for Technical Communication September 2008 - Present
Folger Shakespeare Library June 1999 - September 2008
Princeton University Press 1997 - 1999
Skills
Editing, Technical Communication, Content Strategy, Publishing, Publications Management, Print Production, New Media, Museum Studies, Library Research, Data Analysis, Online Publications, Publications Development, Writing For Publication, Digital Strategy, Digital Communication, New Media Studies, Research Design, Editorial, Editorial Process, Managing Deadlines, From Conception to..., Pre-production Planning, Online Publishing, Scholarly Communication, Digital Humanities, Book History, Digital Curation, History Of Technology, Writing, Print, Publications, Newsletters, Technical Writing, Museums, Content Management, Publication Development, Content Development, User Experience, Web Content, Civic Engagement, Knowledge Management, Communication, Project Management, Survey Research, Marketing Communications, Visitor Experience, User-centered Design, Magazine Management, Wine Tasting, Cooking
Education
Texas Tech University 2008 — 2014
PhD, Technical Communication and Rhetoric
Virginia Polytechnic Institute and State University 1995 — 1997
MA, English
Mind Movies LLC September 2015 - Present
Dox by D March 2015 - Present
24 Hour Fitness March 2013 - Present
Carma March 2015 - Present
The 12-Step Buddhist March 2009 - January 2015
Breitenbush Hot Springs January 2009 - January 2015
Society for Technical Communication 2015 - 2015
Author June 2013 - October 2014
CorePower Yoga January 2014 - June 2014
Beyond Words Publishing 2008 - 2009
Skills
Publishing, Books, Copy Editing, Blogging, Creative Writing, Social Media, Editing, Proofreading, Published Author, Teaching, Copywriting, Journalism, Newsletters, Marketing, Editorial, Yoga, Non-fiction, Facebook, Research, Mindfulness Meditation, Fitness Instruction, Writing, Technical Writing, Proof, Marketing Copy, Video Production, Video Editing, Podcasting, Web Content, Social Media Marketing, Public Speaking, Press Releases, WordPress, Video, Content Marketing, Social Networking, Event Planning, Fundraising, Leadership, Nonprofits, Microsoft Office
Education
California State University Long Beach 1988 — 1991
Bachelor's degree, Research and Experimental Psychology
Portland State University 2004 — 2008
Three years of jazz study and performance classes, Jazz/Jazz Studies
California State University-Dominguez Hills 2015 — 2015
Certification in Technical Writing, Professional, Technical, Business, and Scientific Writing
Oracle July 2008 - Present
Society for Technical Communication May 2007 - Present
STC Certification Commission May 2011 - May 2013
Society for Technical Communication May 2007 - May 2010
3Com December 2006 - June 2008
JumpTap June 2006 - December 2006
Pegasystems June 2002 - February 2006
Massachusetts School of Law at Andover 2002 - 2003
Lightbridge December 1994 - November 2001
Digital Equipment Corporation September 1986 - December 1994
Skills
FrameMaker, Technical Writing, RoboHelp, Documentation, Adobe Acrobat, Visio, Writing, Online Help, Technical Documentation, Information Architecture, Manuals, Microsoft Office, XML, CMS, Technical Communication, Software Documentation, PowerPoint, Content Development, XMetal, Dreamweaver, DITA, Content Management, Editing, Microsoft Word, Instructional Design, Technical Editing, Single Sourcing, Instructor-led Training, Wikis, Web Content, Technical Training, SharePoint, PaintShop Pro, User Experience, Content Strategy, Desktop Publishing, Copy Editing, Analysis, Information Design, Localization, Proofreading, Usability Testing, Knowledge Management, Release Notes, Structured Authoring, Online Help Development, Usability, Databases, Leadership
Education
Boston University 1979 — 1981
MS, Science Communication
Boston University 1972 — 1976
BA, Physics and Astronomy
InterAct Public Safety January 2012 - March 2015
InterAct Public Safety Systems 2011 - January 2012
Society for Technical Communication November 2009 - December 2011
InterAct Public Safety 2006 - 2011
Freelance Technical Writer 2006 - 2006
Sweet Heaven Ice Cream & Music Cafe 2002 - 2005
Concerto Software 2002 - 2002
CELLIT Technologies 1999 - 2001
KPMG 1998 - 1999
Skills
Technical Writing, Editing, FrameMaker, E-Learning, Technical Documentation, Software Documentation, Technical Communication, Content Development, Online Help, Integration, Single Sourcing, Manuals, RoboHelp, Indexing, Usability Testing, Technical Editing, Proofreading, Instructional Design, Proposal Writing, SnagIt, Content Management, Technical Training, Product Management, MadCap Flare, Section 508, Captivate, White Papers, Structured Authoring, Adobe Acrobat, Camtasia, Document Management, Communication, Training, Agile Methodologies, Adobe Technical..., Technical Communication...
Education
Florida International University 1995 — 1997
BA, English
Miami Dade College 1993 — 1995
AA, English
Rackspace Hosting September 2010 - Present
Just Write Click 2007 - September 2010
OASIS DITA Technical Committee 2005 - July 2010
Advanced Solutions International July 2007 - January 2010
One Laptop Per Child 2007 - 2009
BMC Software 2001 - July 2007
Rockwell Software 1996 - 2000
Entek IRD 1996 - 2000
Society for Technical Communication 1997 - 1998
Center for Chemical Education at Miami University 1995 - 1996
Skills
XML, Web Analytics, DITA, Content Management, Information Architecture, Wikis, Online Help, Open Source, APIs, Social Media, Community Management, Technical Writing, Corporate Blogging, Cloud Computing, Software Documentation, Content Strategy, Technical Documentation, Agile Methodologies, RoboHelp, User Experience, Scrum, Technical Communication, XSLT, FrameMaker, Web Development, Project Management, CMS, Web Content, HTML, Agile Project Management, Blogging, Databases, Manuals, Enterprise Software, Editing
Education
Miami University 1994 — 1995
MTSC
Butler University 1990 — 1994
BS
Canary Systems Inc July 2015 - Present
Society for Technical Communication 2013 - Present
UMass Dartmouth May 2014 - June 2015
UMass Dartmouth September 2013 - May 2015
West Side Marketplace August 2010 - August 2013
Central Car Club, Central Connecticut State University February 2011 - May 2012
Action Karate November 2005 - February 2006
Skills
Time Management, Microsoft Office, Writing, PowerPoint, Social Media, Enthusiastic..., Facebook, Teamwork, Higher Education, Access, Organizational..., Work Ethic, Efficiency, People-oriented, Event Planning, Adobe InDesign, Enthusiasm to learn, Microsoft Excel, InDesign, Editing, Microsoft Word, Technical Writing, Presenter, Motivation, Self-driven, Always Punctual, Drupal, Web Authoring, Adobe Creative Cloud, Doc-to-Help
Education
University of Massachusetts Dartmouth 2013 — 2015
Master of Arts (M.A.), Professional Writing, 3.78 GPA
Central Connecticut State University 2008 — 2012
Bachelor of Arts (B.A.), English, 3.50 GPA
Rocky Hill High School 2004 — 2008
High School Diploma, 3.37 GPA
Apex Energetics March 2012 - October 2014
Society for Technical Communication June 2009 - June 2012
Society for Technical Communication 2004 - February 2012
IEEE Computer Society July 2008 - January 2012
Southwestern Industries, Inc March 2007 - July 2008
Hoag Memorial Hospital, Presbyterian July 1997 - February 2007
Self employed January 1993 - January 1997
Skills
Editing, Newsletters, Proofreading, Technical Writing, Social Media, Adobe Acrobat, Leadership, Content Management, Writing, InDesign, Research, Advertising, Illustrator, Microsoft Office, Public Speaking, Microsoft Word, Publishing, Photoshop, Manuals, PowerPoint, Copy Editing, Adobe Creative Suite, Word, FrontPage, Excel, Customer Relations
Education
California State University-Long Beach 2005 — 2008
Bachelor of Arts, English, Rhetoric and Composition; Certificate in Technical and Professional Communication
Orange Coast College, Costa Mesa 1989 — 2005
Certificate, Medical Transcription / Liberal Arts
Webster University (ACS class) 2009 — 2009
n/a, career search strategies
Orange Coast College
Associates Arts Degree, Liberal Arts
Xtime March 2014 - Present
Society for Technical Communication - Washington, DC Chapter January 2014 - Present
Society for Technical Communication July 2011 - Present
Society for Technical Communication November 1984 - Present
Society for Technical Communication January 2014 - January 2015
Hewlett-Packard March 2011 - October 2012
BMC Software November 2002 - April 2010
Peregrine Systems (Remedy division) 2001 - 2002
Remedy Corporation 1998 - 2001
Xerox Corporation 1994 - 1998
Skills
HTML + CSS, Online Help Development, Technical Communication, Technical Editing, XML, Wikis, Team Leadership, Web Development, Social Media, Single Sourcing, WordPress, Virtual Teams, RoboHelp, Mac OS X, FrameMaker, Presentations, Dreamweaver, Visio, SnagIt, Mentoring, Instructional Design, Blogging, HTML, Developmental Editing, Copy Editing, Indexing, Software Documentation, User Assistance, CSS, Proofrea, ADDIE, Adobe Acrobat, Technical Writing, Accessibility, Editing, Content Management, E-Learning, Manuals, White Papers, Content Development, Information Design, Information Architecture, Technical Training, Proofreading, Usability Testing, Instructor-led Training, Knowledge Management, Needs Analysis, Content Strategy, Technical Documentation
Education
Rochester Institute of Technology 1987 — 1991
MS, Instructional technology
Space and Naval Warfare Systems Command (SPAWAR) May 2015 - Present
UCSD Extension February 2011 - Present
Society for Technical Communication San Diego Chapter 2002 - Present
The Marlin Alliance (@ SPAWAR) October 2011 - May 2015
OMNITEC Solutions, Inc. July 2010 - September 2011
Hewlett-Packard January 2005 - July 2010
Society for Technical Communication May 2001 - May 2009
Peregrine Systems January 2005 - January 2006
Michaels & Associates August 2004 - January 2005
Camden January 2004 - August 2004
Skills
Writing, Editing, Technical Communication, Strategic Planning, Teaching, People Management, Mentoring, Critical Thinking, Thought Leadership, Documentation, Technical Writing, FrameMaker, Technical Documentation, Adobe Acrobat, Business Analysis, Instructional Design, Word, Program Management, PowerPoint, Information Architecture, Public Speaking, Team Building, Agile, Team Leadership, E-learning, Software Documentation, E-Learning, Microsoft Word, Agile Methodologies, Copy Editing, Knowledge Management, Project Management, Analysis, Government, Leadership, Management, Strategy, Training
Education
University of California, San Diego 1977 — 1979
Bachelor of Arts
Rice University 1997 — 1997
Certificate of Project Management
Infor Software September 2009 - Present
Lawson Software/An Infor Affiliate September 2009 - April 2012
Society for Technical Communication September 2007 - February 2011
Self - Employed August 2009 - January 2010
Dashe & Thomson May 2007 - May 2009
HealthPartners 2005 - 2007
Allina Hospitals and Clinics 1986 - 2005
Skills
Dreamweaver, Manuals, SnagIt, Captivate, FrameMaker, Technical Writing, RoboHelp, Instructional Design, Content Management, Software Documentation, E-Learning, Online Help, Training, Technical Communication, Adobe Acrobat, Visio, Technical Documentation, Information Design, XMetal, Process Improvement, XML, Guides, Arbortext, DITA
Education
Metropolitan State University 2003 — 2006
BA, Technical Communication
Launch Digital Marketing September 2014 - Present
Your Design Online July 2013 - September 2014
Society for Technical Communication 2012 - 2013
Clayton State University, School of Nursing 2011 - 2012
Tower Education 2010 - 2011
Contract/Seasonal Work 2007 - 2010
Fedmarket.com 2007 - 2007
USPTO 2006 - 2006
Skills
Microsoft Office, HTML, CSS, JavaScript, jQuery, Java, PHP, SQL, Customer Service
Education
Southern Polytechnic State University 2012 — 2013
Information Technology
University of Miami 2002 — 2006
Bachelor's Degree, Biomedical Engineering
Ipro Tech June 2009 - Present
Society for Technical Communication 1992 - 2012
University of Phoenix June 2009 - August 2009
Rockwell Automation June 2008 - December 2008
Honeywell Process Solutions 2000 - 2008
Honeywell Process Solutions 1996 - 2000
Honeywell Process Solutions 1990 - 1995
Edge Computer 1988 - 1990
Skills
FrameMaker, RoboHelp, WebWorks, Adobe Acrobat, Information Mapping, Wordpress, Microsoft Word & other..., Microsoft SharePoint &..., Rational ClearCase, SharePoint, Usability, Microsoft Word, ClearCase, Technical Writing, Instructional Design, Online Help, Software Documentation, Visio, Technical Editing, Technical Communication
Education
The George Washington University - School of Business 2009 — 2010
Master's Certificate, Project Management
Arizona State University 1992 — 1997
M.Ed., Educational Media and Computers
Whitman College
B.A., English
East Phoenix High School
Society for Technical Communication January 2014 - Present
F+W Media, Inc. December 2014 - August 2015
F+W Media, Inc. July 2014 - December 2014
Crowd911 April 2014 - July 2014
Colorado State University August 2011 - May 2013
CSU Ventures January 2012 - January 2013
James C. Kirkpatrick Library July 2009 - May 2011
Pleiades: A Journal of New Writing January 2010 - May 2010
Skills
Technical Writing, Editing, HTML, Research, Copy Editing, eLearning, Instructional Design, User-centered Design, User Experience, Information Design, Proofreading, Ap Style, Blackboard, Creative Writing, InDesign, FrameMaker, Screen Capture, Camtasia, DITA, SharePoint, Drupal, Film Editing, Teaching, CSS, Publications, Final Cut Pro, QuarkXPress, Public Speaking, Journalism, Film Production, Social Media, Blogging, Microsoft Office, MadCap Flare
Education
Colorado State University 2011 — 2013
Master of Science, Public Communication and Technology
University of Central Missouri 2006 — 2011
Bachelor of Arts, English, Creative Writing
SAS November 2011 - Present
SAS August 2010 - November 2011
SAS Institute April 2004 - August 2010
Society for Technical Communication May 2007 - November 2009
W3C WAI PFWG 2008 - 2009
VERITAS 1999 - 2004
Möbius Group 1994 - 1999
PDR 1989 - 1994
Skills
Project Engineering, Software Project..., Marketing Strategy, Usability, Project Management, Technical Documentation, Information Architecture, Accessibility, Technical Writing, Business Intelligence, Requirements Gathering, Testing, Product Management, Content Management, Software Documentation, Social Media, Usability Testing, Enterprise Software, HTML, Technical Communication, User Experience, Strategy, XML, Software Development, Analysis, SAS, Marketing Communications, Visio, Agile Methodologies, Product Marketing, Pre-sales, Analytics, SharePoint, Requirements Analysis, Agile Project Management, Information Design
Education
North Carolina State University 1985 — 1991
Master of Science, Technical Communication
Peace College 1983 — 1985
AA, English, Spanish
RGI Learning, Inc. 2012 - Present
RGI Learning, Inc. 1992 - Present
Rochester Institute of Technology June 2013 - Present
Rochester NY 1998 - Present
Society for Technical Communication 1985 - Present
Carestream Health 2008 - June 2013
Rochester Institute of Technology March 2012 - May 2013
Women Helping Girls Mentoring Program January 2004 - July 2011
Rochester Institute of Technology January 2007 - December 2009
Communications Plus 1990 - 2009
Skills
Keynote Speaker, Technical Writing, Instructional Design, Training, Leadership Development, Program Management, Management, Technical Communication, Team Building, Organizational..., Cross-functional Team..., Strategic Planning, Public Speaking, Writing, Process Improvement, Teaching, Team Leadership, Technical Training, Technical Documentation, Project Management, Editing, Instructor-led Training, Blended Learning, Leadership Training, Mentoring, FrameMaker, Social Media, Project Planning, Communication Training, Medical Devices, Proposal Writing, Change Management, Knowledge Management, Strategic Communications, Manuals, E-learning, Documentation, Training Delivery, Development & delivery..., Competency Based..., Distance Learning, Published Author, Content Management, Workshop Facilitation, Coaching, Problem Solving, Leadership
Education
Simon School Leadership Seminar: Being a Leader: An Ontological/Phenomenological Model 2007 — 2007
University of Rochester 1996 — 2000
Masters in Philosophy
Rochester Institute of Technology 1983 — 1985
Certificate in Advanced Communication
Nazareth College of Rochester 1979 — 1983
Bachelor of Science
watertown high school
Simple Finance September 2014 - Present
O'Reilly Media 2011 - 2015
Fastly December 2013 - August 2014
Curb March 2012 - December 2013
VetStreet August 2011 - March 2012
EverFi August 2010 - July 2011
Council of Better Business Bureaus September 2007 - January 2011
Briartek Inc. February 2003 - December 2008
Society for Technical Communication 2006 - 2008
Exagrid 2004 - 2005
Skills
Ruby on Rails, Ruby, Golang, C, Varnish, JavaScript, HTML 5, CSS3, Software Development, PostgreSQL, MySQL, C#, Sinatra, ASP.NET, jQuery, Agile Methodologies, Software Engineering, Git, CSS, Mobile Applications, Application Architecture, HTML5, Web Design, Web Development
Education
Marymount University
Vista Del Mar April 2015 - Present
Emdeon May 2014 - July 2014
Society for Technical Communication February 2014 - April 2014
Comdata March 2013 - September 2013
Society for Technical Communication February 2013 - March 2013
FIS May 2012 - May 2012
ITTO (International Teacher Training Organization) March 2011 - March 2011
FIS June 2009 - December 2009
Emdeon November 2008 - May 2009
FIS May 2008 - October 2008
Skills
Technical Writing, Software Documentation, Technical Documentation, Healthcare Compliance, Organization Skills, Process Efficiency, Time Management, Microsoft Office, Computer Proficiency, Visio, Policy Writing, Proofreading, Teaching English as a..., Public Speaking, Public Relations, Team Management, Feature Writing, Magazine Writing, Magazine Layout Design
Education
Middle Tennessee State University 1995 — 1997
Master's degree, English (Popular Culture) / Mass Comm Minor, 3.75
Middle Tennessee State University 1992 — 1995
Bachelor of Science (BS), Graphic Communications / Art Minor, 3.5
Wayside Professionals, Inc. February 2003 - Present
Market America March 2010 - Present
Society for Technical Communication September 2000 - August 2001
Micro Tech Professionals, Inc. January 1991 - April 2001
Skills
Sales Management, Technical Recruiting, Contract Negotiation, Training & Development, Documentation, Nutraceuticals, Program Management, Employee Training, Online Help, SnagIt, Performance Management, Management, Recruiting, Consulting, Process Improvement, Analysis, Training, Strategy, Leadership, Human Resources, Software Documentation, Engineering, Technical Communication, Team Management, Hiring, Team Leadership, Networking, Permanent Placement, Technical Documentation, FrameMaker, Temporary Placement, Technical Writing, RoboHelp, Project Management, Employee Relations, Vendor Management, Team Building, Software Development, CRM, Staff Development, Mentoring, Sourcing, Coaching, Change Management, Proposal Writing, Customer Service
Education
Massachusetts Bay Community College 1975 — 1977
AS, English
Medford High School
Pacific Drilling January 2013 - Present
Society for Technical Communication January 1996 - June 2013
Pacific Drilling September 2012 - December 2012
Enterprise Products, Inc. October 2011 - July 2012
United Space Alliance February 2003 - August 2011
Welcom Software October 2002 - November 2002
HydroChem Industrial Services, Inc. March 2002 - May 2002
Dynegy June 2000 - February 2002
Enron May 2000 - June 2000
Nuforia, Inc./Red Sky Interactive October 1999 - April 2000
Skills
Microsoft Office Suite, Adobe Acrobat 9 Pro, Graphics Capture..., Technical Writing, Technical Editing, Shorthand, Excel, English, Outlook, PowerPoint, QuarkXPress, Spanish, Teamwork, Visio, Word, Windows, Microsoft Office, Adobe Acrobat, Microsoft Word, Microsoft Excel, SharePoint, Software Documentation, Document Management, Configuration Management, Editing, RoboHelp, Online Help, FrameMaker, Technical Documentation, Manuals, Proposal Writing, Proofreading, Training, Newsletters, Access, Technical Communication, Analysis, HTML, Leadership, PaintShop Pro, Captivate
Education
San Jacinto College 2007 — 2011
Core Curriculum Requirements
Houston Community College 1993 — 1997
Associate of Applied Science with High Honors/Technical Writing Certificate, Technical Communication
University of Houston-Clear Lake
Communication
Manulife Financial August 2011 - Present
Validus Research December 2010 - August 2011
frooly.com October 2009 - April 2010
LINE Communications June 2008 - October 2009
ZOOtech Ltd July 2004 - April 2008
Society for Technical Communication 2006 - 2007
Lynx Financial Services October 2003 - July 2004
Inscriber Technology Corp, Waterloo March 2000 - June 2002
WalMar (Weight Watchers) March 1998 - March 2000
Telefilm Canada January 1989 - March 1993
Skills
Technical Communication, FrameMaker, Online Help, RoboHelp, Technical Writing, Technical Documentation, Manuals, Captivate, SnagIt, Information Design, Single Sourcing, Software Documentation, Editing, Technical Editing, Training, Content Management, Content Strategy, Instructional Design, Information Architecture, Content Development, E-Learning
Education
University of Waterloo 1993 — 1994
Geography
Carleton University 1982 — 1986
B Journalism, Journalism, history & philosophy
Self-Employed January 2011 - Present
ALS Society of Canada October 2009 - July 2012
Society for Technical Communication June 2010 - June 2012
Pop Sandbox Productions October 2009 - April 2011
Qualicom Innovations June 2010 - December 2010
Harris Software Systems Inc. 1990 - 2007
Skills
Editing, Writing, Proofreading, Quality Assurance, Fact-checking, Creative Writing, Technical Communication, Copy Editing, Technical Writing, DITA, Adobe Acrobat, FrameMaker, Research, Journalism, Books, Content Management, Content Development, Manuals
Education
Seneca College of Applied Arts and Technology 2008 — 2009
Technical Communication
University of South Africa/Universiteit van Suid-Afrika
Library Science
University of the Witwatersrand
B.A. (Hons), French
Boston Scientific May 2015 - Present
Allina Health June 2010 - April 2015
Society for Technical Communication August 2006 - March 2012
Dashe & Thomson March 2010 - June 2010
CSWrites, LLC September 2009 - June 2010
Ameriprise Financial Services, Inc. September 2009 - October 2009
PHS January 2005 - September 2009
Hennepin Country December 2001 - January 2005
WebMD 1999 - 2001
Skills
Technical Writing, Instructional Design, Captivate, Software Documentation, SnagIt, Training, Visio, Learning Management..., Online Help, Adobe Acrobat, Content Development, Technical Communication, Dreamweaver, E-Learning, Instructor-led Training, ADDIE, Blended Learning, Learning Management, Needs Analysis, Technical Training, Employee Training, Content Management, Technical Documentation, FrameMaker, Moodle, Manuals, RoboHelp, Hands-on Training, Newsletters, Training Delivery
Education
Metropolitan State University
Bachelor of Arts, Writing, Training & Development
Designing Information September 2012 - Present
Apple Computer November 2010 - June 2012
Finishing Line Press 2010 - 2011
LAVTA April 2010 - August 2010
Deaf and Disabled Telecommunications Program November 2009 - March 2010
AC Transit October 2001 - June 2009
Citadon January 2000 - March 2001
Society for Technical Communication 1999 - 2000
Wink Communications November 1997 - February 1999
city of oakland 1982 - 1989
Skills
iWork, CMS, HTML, Adobe Creative Suite, Content Management, Blogging, CSS, E-commerce, Editing, Storytelling, Writing, Poetry, Technical Writing, Publishing, Web Development, Web Content, Social Networking, Technical Communication, Copywriting, Content Development, Web Content Management, WordPress, Mac, Content Strategy, Copy Editing, Newsletters, New Media, Proofreading, Publications, Online Help, User Interface, Online Publishing, Multimedia, Feature Articles, Journalism, Freelance Writing, Creative Writing, Magazines, Books, Web Design, Adobe Acrobat, Social Media
Education
San Francisco State University 1982 — 1985
MA, Journalism, Multimedia, Web Technologies
City University of New York 1965 — 1970
BA, Journalism
City University of New York
Bachelor's degree, Journalism
McMahon Communications, LLC August 2009 - Present
Clifton Heights Community Council January 2008 - Present
Neighborhood Pedestrian and Bicycle Access Committee April 2002 - Present
St. Frances of Rome Church 2001 - Present
Actors Theatre of Louisville 1975 - Present
Self Employed October 2008 - October 2010
Heather Hills Subdivision POA 2000 - 2010
Society for Technical Communication 1989 - 2010
Mediaplex Systems (now MediaBank) April 1988 - October 2008
AdWare Systems, Inc. 1990 - 2001
Skills
Technical Writing, Business Writing, technical editing, Business Process, Adobe Acrobat, Manuals, Newsletters, Editing, Feature Articles, Technical Editing, Visio, Blogging, Community Development, Training, Software Documentation, Business Analysis
Education
University of Louisville 1989 — 1993
MBA, Business
Northeastern University 1960 — 1965
BA, English, Journalism, Chemistry
Milton High School 1958 — 1960
Diploma
Houston Community College August 2009 - Present
Houston Community College August 2006 - Present
Texas Tech University 2006 - 2010
Society for Technical Communication 2007 - 2008
University of Houston-Downtown 2003 - 2006
University of Houston-Downtown 2003 - 2006
Sam Houston State University 2003 - 2005
Skills
Adult Education, Qualitative Research, Public Speaking, Curriculum Design, Higher Education, Intercultural..., Distance Learning, Instructional Design, University Teaching, Teaching, Educational Technology, Rhetoric, Technical Communication, Academic Writing, English, Instructional Technology, Editing, Technical Writing, Curriculum Development, E-Learning, Blogging, College Teaching, Student Affairs, MOOCs, Intercultural..., Faculty Development, Student Development, Research
Education
Texas Tech University 2006 — 2010
PhD, Technical Communication and Rhetoric
Texas Tech University 2006 — 2010
Doctor of Philosophy (Ph.D.), Technical Communication and Rhetoric
Sam Houston State University 2003 — 2005
M.A., Literature
Unisys April 2008 - Present
Society for Technical Communication 2008 - Present
Spirit Community Newspapers January 2007 - May 2007
Skills
Technical Writing, User Documentation, Technical Documentation, User-centered Design, Usability, User Experience, Critical Thinking, Collaborative Problem..., Technical Editing, Information Technology, Information Security, User Assistance, Product Development, Topic-based Authoring, Content Management, Adobe Creative Suite, User Interface Design, Mentoring, Enterprise Software, Online Help, Instructional Manuals, Technical Manuals
Education
Drexel University 2007 — 2009
MS, Technical Writing and Communications
Temple University 2003 — 2007
BA, Journalism
Non-Profit Organization - Confidential October 2012 - Present
Society for Technical Communication July 2011 - October 2012
Ave Maria School of Law February 2007 - June 2011
Skills
Office Administration, Full-Charge Bookkeeping, Nonprofits, Public Speaking, Event Planning, Public Relations, Fundraising, Microsoft Office, Social Media, Leadership, Community Outreach, Editing, Research, Social Networking
Education
Washtenaw Community College 2007 — 2009
Baking and Pastry Arts/Baker/Pastry Chef
Christendom College 2001 — 2005
Bachelor's Degree, Liberal Arts/History
Discover Financial Services November 2010 - Present
A Way With Words 2008 - Present
JuicePlus 2007 - Present
Society for Technical Communication 1987 - Present
The Cara Group November 2009 - November 2010
Tellabs, Inc. January 1996 - April 2009
Tellabs March 2000 - June 2003
Frame Technology (later Adobe Systems) 1995 - 1996
Teradyne 1991 - 1995
Skills
Translation, Content Management, Technical Communication, Writing, Documentation, Editing, Proofreading, English, Localization, Technical Writing, Teaching, Research, French, Public Speaking, Program Management, Instructional Design, Technical Documentation, Adobe Acrobat, Software Documentation, Project Management, FrameMaker, Training, Copywriting, RoboHelp, MS Project, Management, Proposal Writing, Usability, Publications, Publishing, Information Architecture, Captivate, Content Development, E-Learning, Copy Editing, Web Content, Leadership, Online Help, Content Strategy, InDesign, Manuals, Newsletters, SnagIt
Education
Illinois State University 1975 — 1976
Masters of Art
Illinois State University 1970 — 1975
Bachelor of Arts
Brocade April 2012 - Present
Periap Associates June 2001 - Present
Utah Shiba Rescue April 1996 - June 2014
Dream Coffee, LLC July 2008 - August 2012
Society for Technical Communication September 2010 - April 2012
Attensity Group Inc November 2011 - March 2012
Solera Networks March 2011 - August 2011
Susanne Millsaps Performing Songwriter Showcase January 2006 - July 2011
212 Resources February 2011 - June 2011
Xennsoft August 2010 - November 2010
Skills
Technical Writing, FrameMaker, Adobe FrameMaker, Online Help, Structured Authoring, DITA XML, Software Documentation, Manuals, RoboHelp, Editing, Single Sourcing, Microsoft Office Suite, Microsoft Word, Online Help Development, Style Guides, User Assistance, MadCap Flare, Desktop Publishing, Release Notes, Proofreading, Teaching, Copy Editing, User-centered Design, Team Leadership, Indexing, Microsoft Excel, Instructor-led Training, Conceptual Thinking, HTML Help, Template Creation, Instructional Writing, Instruction Manuals, Maintenance Manuals, Adobe Dreamweaver, Help Files, User Analysis, Template Design, Paper Prototyping, Training Guides, Training Documentation, Graphic Creation, Interface Design..., Forms Design, Design Specifications, Data Sheets, Style Sheets, System Requirements, Adobe Acrobat Pro, Conceptual Illustration, Microsoft Office
Education
Rensselaer Polytechnic Institute 1989 — 1990
M.S., Technical Communications
The Ohio State University 1987 — 1989
M.A., English (Rhetoric, Poetics)
Wayne State University 1983 — 1984
NA, Technical Theatre
The University of British Columbia 1980 — 1983
B.A., English; minor in Technical Theatre
Banff School of Performing Arts 1979 — 1979
NA, Technical Theatre
University of Phoenix Online April 2002 - Present
San Ramon Express May 2009 - Present
Hammerman Associates, Inc. September 2002 - November 2008
Society for Technical Communication 1999 - 2005
CTV Board of Directors May 2000 - June 2004
Relevant Business Systems 1997 - 2002
Hughes Aircraft 1980 - 1992
Skills
Instructional Design, Writing, Teaching, Blogging, Public Speaking, Distance Learning, Documentation, Curriculum Design, Adult Education, Technical Writing, E-learning, Online Training, Higher Education, E-Learning, Training, Software Documentation, Staff Development, Program Management, Leadership Development, Curriculum Development, Instructor-led Training, Instructional Technology, Blended Learning, Needs Analysis, Captivate, Workshop Facilitation, ADDIE, Technical Training, Coaching, College Teaching, Educational Technology, Process Improvement, Classroom, Courses, Community Outreach, Nonprofits, Training Delivery, Learning Management..., Learning Management, Faculty Development, Career Counseling
Education
University of Southern California 1974 — 1979
Ph.D., Instructional Technology & Adult Education
Iona College 1970 — 1972
BA, Speech Communication
EMC October 2005 - Present
Society for Technical Communication 1994 - 2010
Aprimo August 2003 - October 2005
TPS September 2002 - August 2003
Global Knowledge 2000 - 2001
Skills
FrameMaker, Technical Communication, Technical Documentation, RoboHelp, SnagIt, Online Help, Technical Writing, Manuals, Single Sourcing, Software Documentation, XML, Usability, Wikis, Visio, SharePoint, Content Management, Project Management, Document Management, DITA, Structured Authoring, Quality Assurance, Information Architecture, Dreamweaver, Release Notes, XMetal, Information Design, Content Development, Arbortext, Captivate, MadCap Flare, Online Help Development, PaintShop Pro, Adobe Acrobat, White Papers, Camtasia, Technical Editing, CMS, Task Analysis, Usability Testing, Information Mapping, Technical Training
Education
East Carolina University 1999 — 2002
MA, Technical Communication
East Carolina University 1993 — 1997
BA, Communication
Twin Cities Public Television August 2015 - Present
American Public Media June 2010 - July 2015
Society for Technical Communication January 2008 - August 2011
IDeaS Revenue Optimization February 2008 - June 2010
ORACLE January 2007 - February 2008
Tech-Pro July 2005 - January 2007
MoneyGram International July 2005 - December 2006
OPIN Systems August 1997 - August 2005
Children's Castle Theater 1996 - 1999
AmeriData Consulting April 1996 - May 1997
Skills
Technical Writing, Business Analysis, Requirements Analysis, Content Management, Business Intelligence, SDLC, Information Architecture, Training, SQL, Salesforce.com, Microsoft Office, Visio, Technical Documentation, CRM, Scrum, iPad, Product Management, ITIL Certified, IT / Web Product ..., SCRUM /Agile Development, Technical Application..., Quality Assurance, IPad and mobile..., Cloud Computing, Root Cause Analysis, UML, Requirements Management, Balsamiq, Audacity, FreeMind, Streaming Media, Adobe Premier, Adobe Photoshop, Windows 7, Salesforce.com..., Lawson, Infor Lawson, Photoshop, Premiere, Software Documentation, Management
Education
St. Olaf College 1991 — 1995
BA, Communication
Loomis 1987 — 1993
High School
Society for Technical Communication July 2015 - Present
Enterprise Recovery Systems June 2013 - Present
Consultant April 2010 - Present
The CARA Group April 2010 - Present
STC Chicago September 2013 - October 2014
STC Chicago Administrative Council July 2012 - June 2013
REMPREX, LLC October 2011 - February 2013
BMO Harris September 2011 - June 2012
STC Chicago July 2011 - June 2012
STC Chicago June 2010 - June 2011
Skills
Documentations, Adobe Acrobat, Copy Editing, Project Management, HTML, Marketing Communications, Captivate, Social Media, Microsoft Office, Usability, PowerPoint, E-Learning, Proofreading, Public Speaking, Instructor-led Training, Needs Analysis, Blended Learning, Hands-on Training, Newsletters, Web Content, White Papers, Training Delivery, Content Writing, Copywriting, Microsoft Word, Proposal Writing, Workshop Facilitation, Usability Testing, Corporate Communications, Multimedia, Adult Education, Call Center, Marketing Copy, Publishing, Call Centers, Management, Technical Editing, Employee Training, Technical Training, Documentation
Education
Governors State University 1982 — 1984
BA
Wayne State University
Tug Technologies March 2015 - Present
ViaSat March 2011 - February 2015
Southern Polytechnic State University September 2010 - December 2012
Transtechnik Corp USA December 2007 - March 2011
Society for Technical Communication 2006 - 2009
Earthlink March 2004 - December 2007
al-hood.com March 2000 - March 2004
ANTEC Network Technologies October 1996 - March 2000
Skills
Video Production, Technical Writing, Manuals, Content Management, Editing, Software Documentation, Visio, Proposal Writing, Online Help, Captivate, Technical Communication, RoboHelp, Content Development, SnagIt, Training, FrameMaker, InDesign, Project Management, Technical Documentation, Adobe Acrobat, Instructional Design, Information Mapping, Technical Training, PaintShop Pro, DITA, MadCap Flare, Single Sourcing
Education
Southern Polytechnic State University 2000 — 2003
MS, Technical and Professional Communication
Kennesaw State University 1990 — 1996
BS, Communications
Mehr Essential Knowledge April 2013 - Present
Kinections January 1984 - Present
Society for Technical Communication 1986 - 2015
Chariot Learning Inc. January 2012 - February 2014
Independent Consultant April 2011 - April 2013
Independent January 2010 - January 2012
First Consulting, Inc. July 2009 - March 2011
Veeco Instruments March 2001 - February 2009
CVC 2001 - 2003
Getinge/Castle October 1987 - February 2001
Skills
Writing, Editing, Test Preparation, Curriculum Development, Teaching Writing, Mathematics Education, Digital Photography, Photoshop, Adobe Acrobat, Adobe Creative Suite, MadCap Flare, Microsoft Office, Music Education, Word, FrameMaker, Visio, Illustrator, PowerPoint, Excel, Cello, Keyboards, Harmonica, Curriculum Design, Technical Writing, Instructional Design, Teaching, Documentation, Microsoft Word, Microsoft Excel, Software Documentation, Technical Communication, Technical Documentation, Manuals, Content Development, Content Management, Information Design, Training, Copywriting, Online Help, Publishing, White Papers
Education
Rochester Institute of Technology 1986 — 1987
Certificate
State University of New York College at Brockport 1984 — 1986
MA Liberal Studies
University of Rochester 1974 — 1978
BA English
American Industrial Hygiene Association August 2008 - Present
Society for Technical Communication 2007 - July 2008
Skills
Editing, Copy Editing, Writing, Publications, Copywriting, Blogging, Newsletters, Proofreading, Web Content, Proposal Writing, AP Style, Content Development, Magazines, Press Releases, Technical Writing, Media Relations, Content Management, Nonprofits, Fact-checking, Content Strategy, Online Publishing, Creative Writing, Editorial, Publishing, Books, Journalism, Technical Editing, Technical Communication, Corporate Communications, Feature Articles, Technical Documentation, Manuscript, Non-fiction, RoboHelp, Single Sourcing, Adobe Acrobat, Online Help, Research
Education
Southern Illinois University, Carbondale 1996 — 1999
TPS, Inc. May 1993 - Present
Society for Technical Communication July 2000 - July 2001
Nortel 1990 - 1996
GTE February 1986 - August 1990
Skills
Technical Writing, Web Design, Instructional Design, E-Learning, Content Management, Recruiting, Usability, Desktop Publishing, Content Development, Marketing, Technical Documentation, Content Strategy, User Experience, Software Documentation, Dreamweaver, Management, Training, Technical Communication, Information Architecture, Project Management, Marketing Communications, Editing, Visio, Proofreading, SharePoint, Graphic Design, Leadership, Web Content Management
Education
George Mason University 1987 — 1989
MA, Technical Communications
George Mason University 1977 — 1981
BA, International Politics
Texas Tech University 2002 - Present
Texas Tech University August 2013 - August 2014
Society for Technical Communication 2013 - 2014
Murray State University 1996 - 2002
Skills
Technical Communication, Technical Writing, Instructional Design, Editing, E-Learning, Copy Editing, Information Design, Technical Documentation, Information Architecture, Higher Education, Distance Learning, Usability, University Teaching, Web Content Management, User Experience, Rhetoric, Web Content, Publishing, Curriculum Design, HTML, Teaching, Grant Writing, Teaching Writing, Educational Technology, Research, Instructional Technology, CSS, User-centered Design, Academic Writing, Proposal Writing, Manuals, Strategic Communications, Learning Management..., Content Management, Content Development, Technical Editing
Education
University of Kentucky 1989 — 1997
PhD, English
Baylor University 1986 — 1989
MA, English
Wayland Baptist University 1982 — 1986
BA, English
Texas Tech University
Rockwell Automation April 2014 - Present
TechWhirl October 2012 - Present
Rachel Houghton July 2010 - Present
Society for Technical Communication 1998 - Present
Sage May 2010 - June 2013
Society for Technical Communication May 2010 - May 2012
Sage February 2010 - May 2010
Society for Technical Communication October 2008 - May 2010
ClearAccess July 2009 - October 2009
Kentrox, Inc February 2006 - November 2008
Skills
Technical Writing, Technical Documentation, Manuals, FrameMaker, Online Help, Software Documentation, Technical Communication, RoboHelp, Content Management, Information Design, Technical Training, SnagIt, Indexing, Single Sourcing, Adobe Acrobat, SharePoint, White Papers, Editing, Structured Authoring, Pdf, Content Development, Wikis, Camtasia, Content Strategy, Usability, Instructor-led Training, Guides, Release Notes, Visio, Information Architecture, Usability Testing, Online Help Development, MadCap Flare, User Assistance, Captivate, Technical Editing, Newsletters, Web Content, Instructional Design, Documentation
Education
Portland State University 1994 — 1996
Bachelor of Arts, English Languague & Literature
University of Oregon 1987 — 1988
Sunset High School 1984 — 1987
High School
Medidata Solutions, Inc. June 2005 - Present
Society for Technical Communication June 2012 - June 2014
ICSS 2003 - 2005
GlobespanVirata 2002 - 2002
Sparta Systems, Inc 1997 - 2000
New Jersey Educational Computer Network 1987 - 1992
Computer Science Corporation 1985 - 1987
Yale University - Wright Nuclear Structure Lab 1982 - 1985
RAFAEL 1975 - 1981
Skills
FrameMaker, RoboHelp, Technical Communication, SnagIt, Agile Methodologies, Online Help, DITA, Technical Writing, HTML, Single Sourcing, XML, Technical Documentation, Information Architecture, Requirements Gathering, SDLC, Scrum, Software Project..., Agile Project Management, Content Management, Manuals, Testing, Quality Assurance, Software Documentation, Visio, Usability, Program Management, Microsoft SQL Server, Project Management, Usability Testing, Wikis, Captivate, Information Design, CMS, APIs, User Experience, Confluence
Education
Technion - Israel Institute of Technology 1977 — 1981
B.Sc. (Cum Laude), Computer Science
Cerner Corporation August 2014 - Present
Cerner Corporation February 2013 - August 2014
Avisena July 2011 - February 2013
Society for Technical Communication September 2011 - January 2013
Avisena November 2009 - June 2011
Avisena November 2007 - November 2009
Urocare LLC August 2003 - May 2007
Skills
Certified Electronic..., Physician Practice..., Healthcare, Technical Communication, Marketing Communications, Documentation, RoboHelp, Physicians, HIPAA, EHR, Hospitals, Process Improvement, Business Analysis, Sales Operations, Software Documentation, Healthcare Management, Strategy, Data Analysis, Training, Healthcare Consulting, Managed Care, Practice Management, Revenue Cycle, Leadership, EMR, Healthcare Information..., Medical Billing, Project Management, Visio
Education
Northern Illinois University - College of Business 2000 — 2003
Bachelor of Science, Marketing
Singapore American School 1992 — 1996
University Hospitals March 2011 - Present
STC July 2011 - August 2013
Cleveland Technical Societies Council November 2007 - March 2013
Northeast Ohio Society for Technical Communication July 2010 - July 2012
University Hospitals of Cleveland September 2009 - March 2011
Society for Technical Communication July 2009 - July 2010
Toastmasters International May 2008 - September 2009
Society for Technical Communication July 2008 - June 2009
PPI Technical Communications December 1992 - April 2009
Skills
Technical Writing, Leadership, Software Documentation, SnagIt, Instructional Design, FrameMaker, Technical Communication, E-Learning, Instructor-led Training, Public Speaking, Camtasia, Nonprofits, SharePoint, Project Management, Training, Process Improvement, Content Management, Quality Assurance, Microsoft Office, Change Management, Adobe Acrobat, Employee Training, Technical Documentation, Management, Team Leadership, Visio, Manuals, Program Management, Technical Training, EHR, Oracle E-Business Suite, Creative Writer, Organization, Document Management, Healthcare Information..., Oracle Applications
Education
Kenyon College 1988 — 1992
Retired September 2014 - Present
East Carolina University September 2012 - September 2014
East Carolina University August 1989 - August 2012
Society for Technical Communication January 2002 - January 2012
Society for Technical Communication--IDL Sig 1981 - 2012
Oklahoma State University August 1979 - July 1989
Skills
Higher Education, Editing, Technical Writing, Distance Learning, Teaching & Training, Teaching, Instructional Design, Research, Technical Communication, Content Management, E-Learning, Public Speaking, University Teaching, Curriculum Development, College Teaching, Adult Education, Student Affairs, Instructional Technology, Copy Editing, Curriculum Design, Proofreading, Technical Documentation, Content Development, Grant Writing, Teaching Writing, SnagIt, Academic Writing, Literature, Captivate, Newsletters, Educational Technology, Academic Advising
Education
Purdue University
PhD, English
St. Jude Medical February 2008 - Present
Society for Technical Communication 2002 - 2010
Society for Technical Communication 2008 - 2009
Miller Consulting Services 2007 - 2008
Society for Technical Communication (STC) 2007 - 2008
University of North Texas January 2002 - December 2007
GlobalNet Training April 2007 - May 2007
Sega Gameworks, L.L.C. February 2000 - September 2003
Centex Construction October 2001 - May 2002
Blue Cross Blue Shield of Michigan 1996 - 1998
Skills
E-Learning, Editing, Technical Writing, Technical Documentation, Content Management, Captivate, Strategic Communications, Web Content, Technical Communication, Marketing Communications, FrameMaker, Adobe Acrobat, Corporate Communications, Adobe Creative Suite, Publications, RoboHelp, Copy Editing, Training, Instructional Design, Dreamweaver, Software Documentation, InDesign, Copywriting, CMS, Newsletters, Publishing, Online Help, Illustrator, Press Releases, Proofreading, Content Development, Project Management, Information Architecture, Manuals, SnagIt
Education
University of North Texas 2001 — 2002
Master of Arts (M.A.), Technical Communication
Texas A&M University at Galveston 1994 — 1999
Bachelor of Science (B.S.), Marine Biology
Fisher & Fisher Consulting, specializing in Management & Communications February 2014 - Present
Society for Technical Communication May 2000 - Present
IBM September 1983 - January 2014
University of Washington Dept of Human Computer Design & Engineering 1989 - 2011
Society for Technical Communication 1992 - 2009
UC Santa Cruz Extension 1988 - 2005
Education
The George Washington University - School of Business 1996 — 1997
Master's Certificate, Project Management
University of Iowa 1981 — 1983
MA, Rhetoric & Composition, Summa Cum Laude, GPA 4.0
Justus-Liebig-Universität Giessen 1980 — 1981
Fulbright Scholar, Germanistik
Hartwick College 1976 — 1980
BA, English, German, Management, Summa cum laude, GPA 3.98
Lynn Bonner Consulting Technical WritingRosen AviationMarch 2007 - March 2014
PMI Eugene Branch 2010 - 2011
Society for Technical Communication 1997 - 2008
HP & Eugene PMI Study Group 2005 - 2007
Point Control Co. & CAMAX 1988 - 1997
Skills
Project Management, Program Management, Cross-functional Team..., Analysis, Software Documentation, Team Leadership, Strategic Planning, Process Improvement, Visio, Windows, Change Management, SharePoint, Management, Proposal Writing, Project Planning, MS Project, Technical Writing, Operations Management, Engineering, Strategy, Integration, Requirements Analysis, Testing, Data Analysis, Leadership, Manufacturing, Product Development, Business Development, Software Development, Troubleshooting, Business Strategy
Education
Linfield College
Bachelor of Science (BS), Business Management, Cum laude
Millar Instruments March 2014 - Present
Society for Technical Communication 2000 - Present
Cathy Bettoney August 2012 - February 2014
Millar Instruments, Inc. June 2001 - July 2012
various public institutions September 1964 - May 1999
Skills
Editing, Proofreading, Technical Communication, Technical Writing, Non-profits, Technical Editing, Technical Documentation, Manuals, Content Development, Web Content, Copy Editing, Research
Education
Houston Community College 1999 — 2000
Certificate, Technical writing
Boston University 1960 — 1967
B.A., M.Ed., Mathematics
Stoneham High School
Medfusion Inc. June 2014 - Present
Medfusion Inc. October 2008 - Present
Brightline Compliance, LLC – A Global ComplianceTM Company 2006 - 2008
Society for Technical Communication 1995 - 2008
Brightline Compliance October 2006 - December 2007
Access Point October 2002 - January 2006
Buildscape.com June 1999 - July 2002
Interpath March 1997 - May 1999
Keane 1990 - 1996
Skills
SaaS, Project Management, E-Learning, Management, E-commerce, Instructional Design, Salesforce.com, Lead Generation, Program Management, Software Project..., Web Applications, Team Management, Marketing, Product Management, Cross-functional Team..., Start-ups, Team Leadership, Leadership, Enterprise Software, Process Improvement, Consulting, Strategic Partnerships
Education
Duke University 1983 — 1987
BA, English
Essential Data Corporation December 2010 - March 2011
The Boeing Company (through Volt Technical Resources) March 2007 - February 2009
AT&T Wireless 1997 - 2005
Society for Technical Communication 1999 - 2001
Society for Technical Communication 1999 - 2001
Society for Technical Communication 1999 - 2001
Skills
Technical Writing, Editing, Technical Documentation, Proofreading, Technical Communication, Content Management, Manuals, Content Development, Training, Copy Editing, FrameMaker, Web Content, SharePoint
Education
Bellevue Community College 2008 — 2008
Marketing
University of Washington
BS, Scientific and Technical Communication
tCognition November 2013 - Present
Lionbridge May 2012 - January 2013
Zidonis Business Consultants September 2010 - May 2012
Zidonis Business Consulting July 2005 - August 2011
Columbus State Community College 1998 - 2010
Columbus State Community College 1998 - 2010
Columbus State Community College 1998 - 2010
Columbus State Community College 1998 - 2010
Society for Technical Communication 1999 - 2001
Battelle Memorial Institute May 1996 - August 1996
Skills
Technical Editing, Technical Training, Document design, Documentation, Instructional Design, Visio, Technical Writing, Process Improvement, Software Documentation, Leadership, E-Learning, Employee Training, Customer Service, Program Management, Information Design, Editing, Training, Project Management, Adult Education, Higher Education, Leadership Development, Project Planning, System Administration, Strategy, Change Management, Grant Writing, Time Management, Team Leadership, Government, Organizational..., Proposal Writing, Workshop Facilitation, Policy, Team Building, Staff Development, Management Consulting, Coaching, Analysis, Public Speaking, Resume Writing, Research, Nonprofits, Program Development, Grants, Fundraising, Data Analysis, Community Outreach, Curriculum Design, Teaching, Administration
Education
Jones International University 2001 — 2004
M.B.A., Project Management
Columbus State Community College 1993 — 1998
A.A.S., Technical Communcation
The Ohio State University Fisher College of Business 1978 — 1983
B.S., Business Administration
E.H. Wachs Company Senior MemberSTC Chicago1986 - Present
Society for Technical Communication 1986 - Present
First Presbyterian Church of Marengo 2003 - 2012
Leap of Faith Technologies March 1995 - June 2005
Bio-Imaging Research, Inc. February 1988 - March 1995
Argonne National Laboratory August 1987 - February 1988
Skills
Documentation, Editing, Technical Writing, Manuals, Technical Communication, FrameMaker, Writing
Education
Bowling Green State University 1984 — 1987
M.A., Technical Communications
Iowa State University 1978 — 1983
B.A., English/Creative Writing
Alere Analytics 2012 - Present
DiagnosisONE, Inc April 2012 - April 2015
Integra LifeSciences December 2010 - July 2011
Genzyme March 2010 - July 2010
Society for Technical Communication 2009 - 2009
Teleflex Medical, Inc October 2008 - December 2008
Teleflex Medical, Inc October 2008 - December 2008
Keystone Dental July 2008 - September 2008
Keystone Dental July 2008 - September 2008
Veritude LLC January 2008 - April 2008
Skills
Technical Writing, Software Documentation, Editing, SnagIt, Manuals, Adobe Acrobat, Proofreading, Visio, Online Help, FrameMaker
Education
Harvard University 1967 — 1971
Bachelor of Arts, History and Literature
Harvard University
B.A, highest; English History and Literature
Harvard University
B.A, highest; English History and Literature
Northeastern University
M. A. /MTPW. (Master, Technical and Professional Writing
Oxford University
Oxford University
Yale Graduate School
M.A, doctoral studies; English Literature and Language
Yale Graduate School
M.A, doctoral studies; English Literature and Language
WVC STC July 2013 - Present
PTIGlobal July 2011 - Present
Freelance Technical Writer June 2008 - Present
Society for Technical Communication 2006 - June 2013
Liberty Mutual Insurance March 2003 - May 2008
Wizard Technical Staffing May 2000 - November 2000
Phoenix Tech Pubs June 1999 - February 2000
Hitachi October 1994 - April 1999
Hitachi Semiconductor America 1994 - 1999
Skills
FrameMaker, Microsoft Word, Editing, Proofreading, Templates, Forms, Template Creation, InDesign, Dreamweaver, Photoshop, HTML, CSS, Adobe Creative Suite, Abode Acrobat..., SharePoint, MS Excel Pivot Tables, RoboHelp, MadCap Mimic, MadCap Contributor, Newsletters, Online Help, Desktop Publishing, Layout, Web Content, Copy Editing, Web Design, Manuals, Software Documentation, Technical Documentation, Training, Content Management
Education
De Anza College 1993 — 1994
Technical Communications Certificate, Technical and Scientific Communication, A
Portland State University 1979 — 1989
BA, English, Theater Arts, Education
Texas Tech University August 2003 - Present
Society for Technical Communication (STC) 1999 - Present
Society for Technical Communication 1997 - Present
Rensselaer Polytechnic Institute August 1997 - May 2003
Education
Rensselaer Polytechnic Institute 1997 — 2003
University of Detroit Mercy 1993 — 1997
B.A., English and Economics
CMH
Noisebridge October 2009 - Present
Openmoko September 2008 - December 2008
Society for Technical Communication 1990 - 1993
NEC 1986 - 1989
Daisy Systems 1985 - 1986
daisy 1985 - 1986
Valid Logic Systems 1984 - 1985
Skills
Technical Writing, Technical Communication, Editing
Education
San Francisco State University 1994 — 1998
M.A., Creative Writing/English
University of California, Berkeley 1979 — 1983
B.A., Liberal Arts
LawyerDoneDeal June 2007 - Present
Society for Technical Communication 2005 - 2011
Society for Technical Communication 2005 - 2011
Society for Technical Communication 2002 - 2011
Hewlett-Packard January 2007 - July 2007
Teradata January 2006 - February 2007
Humber College 2002 - 2007
European Patent Office 2005 - 2005
Skills
Technical Communication, Technical Writing, Online Help, Manuals, Technical Documentation, Training, Analysis, Software Documentation, Editing, Content Management, SnagIt, RoboHelp, Adobe Acrobat, Captivate, FrameMaker, Visio, Writing
Education
Ryerson University 1991 — 1993
BA, Journalism - JRAD Program
The University of British Columbia 1982 — 1985
BA, Political Science
Università per Stranieri di Perugia 1981 — 1982
Diploma, Italian Language
University of Victoria
Society for Technical Communication December 2006 - Present
STG, Inc. November 2004 - August 2006
American Diabetes Association May 2001 - February 2004
Document Management Industries Association December 1988 - May 2001
Skills
Association Management, Meeting Planning, Event Management, Registration, Event Planning
Education
Northern Virginia Community College
Business
Virginia Commonwealth University
Art Education
United Technologies Corporation (formerly Goodrich Corporation) April 1998 - Present
Society for Technical Communication 2003 - 2012
Unisys July 1967 - May 1997
Skills
Newsletters, SnagIt, Event Planning, Public Speaking
Education
Metropolitan State University
BA, Technical Communication
Inver Hills Community College
AA, Technical Communication
Alexander Ramsey High School
PCIA August 2015 - Present
The SEED Foundation May 2015 - Present
The SEED Foundation December 2012 - August 2015
Society for Technical Communication August 2009 - November 2012
Washington Capitals April 2006 - August 2009
Skills
Budgets, Microsoft Excel, Financial Analysis, Microsoft Office, Analysis, PowerPoint, Strategic Planning, Risk Management, Outlook, Accounts Payable, Accounts Receivable, PeopleSoft, Microsoft Word, GAAP, Data Analysis, Accounting, Variance Analysis, Great Plains Software, Sarbanes-Oxley Act, Financial Statements, Management, Journal Entries, Financial Reporting, Finance, Financial Accounting, Microsoft Dynamics GP
Education
George Mason University 2008 — 2010
MBA
University of Economics in Poznań 1998 — 2003
BBA, Finance and Banking
Marcinek
The College Board March 2007 - Present
Society for Technical Communication August 1998 - January 2006
Skills
Higher Education, Microsoft Office, Nonprofits, Event Planning, Meeting Planning, Adobe Acrobat, Budget Setting, budget, Conference Coordination, conferenc, Training, Budgets, Management, Volunteer Management, Strategic Planning, Project Management, Event Management
Education
State University of New York College at Oswego 1991 — 1995
BA, English Literature
funkhouser.org 2003 - Present
VeggieTales Moms August 2006 - May 2007
Society for Technical Communication 1989 - 2001
Halliburton 1989 - 2000
Education
University of Oklahoma 1993 — 1996
Communication
Southwestern Oklahoma State University 1984 — 1988
BA, English, computer science
SAS July 2009 - Present
IBM March 1998 - July 2009
Society for Technical Communication September 2002 - February 2003
Society for Technical Communication 1999 - 2002
Sykes Enterprises, Inc. January 1995 - March 1998
IBM July 1987 - January 1995
Skills
Software Documentation, Online Help, Technical Communication, DITA, User Interface Design, Strategy, Usability, Project Management, Information Design, User Interface, Web Applications, Eclipse, Technical Writing, Single Sourcing, Technical Documentation, FrameMaker, Instructional Design
Education
North Carolina State University 1997 — 2000
MS, Technical Communication
Clemson University 1983 — 1987
BS, Computer Science
RGL Solutions 1989 - 2013
Orlando Chapter STC 1987 - June 2012
Society for Technical Communication 1987 - 2012
University of Central Florida 2005 - 2008
University of North Texas 2000 - 2004
Skills
Technical Writing, Technical Communication, Information Design, Editing, Technical Documentation, Content Management, Instructional Design, Software Documentation, Manuals, Content Development, Grant Writing, Adobe Acrobat, Technical Editing, Information Architecture, Proposal Writing, E-Learning, Research, Accessibility, Copy Editing, Usability Testing, Teaching, Usability, Web Content, Content Strategy, HTML, Project Management, Writing, Proofreading
Education
University of Minnesota-Twin Cities 1994 — 1999
Doctor of Philosophy (PhD)
University of Central Florida 1986 — 1994
Master of Arts (MA) Literature
Macon State College 1980 — 1984
Associate of Science (AS)
Riordan Communications 2010 - Present
Textbooks unlimited 1985 - 2012
UW-Stout 2000 - 2010
UW-Stout 1970 - 2010
Society for Technical Communication 1970 - 2010
UW-Stout 1970 - 2010
Skills
Higher Education, Instructional Design, Courses, Teaching, Educational Technology, E-Learning, Faculty Development, Instructional Technology, Editing, Leadership Development, Technical Writing, Resume Writing, Grant Writing, PowerPoint, Critical Thinking, Public Speaking, Social Networking, Program Development, Student Affairs, Adult Education, Research, Distance Learning, Curriculum Design, Program Evaluation, Staff Development, Qualitative Research, University Teaching, Leadership, Training, Academic Advising, Student Development, Academia, College Teaching, Literature, Classroom, Curriculum Development, Career Counseling, Moodle, Research Design, Educational Leadership, Academic Administration, Teacher Training, Blended Learning, Theory, Lecturing, Admissions, Community Outreach, Grants, Technology Needs..., Higher Education...
Education
University of Wisconsin-Stout 1970 — 2010
University of North Carolina at Chapel Hill 1966 — 1970
Doctor of Philosophy (Ph.D.), American Literature, Modern American Literature
St. Edward's University 1962 — 1966
Bachelor of Arts (B.A.), English
Duke University, Fuqua School of Business July 2010 - Present
Society for Technical Communication November 2012 - Present
Volunteer August 2014 - Present
Volunteer 2004 - Present
Duke University, Center for International Development October 2009 - May 2010
Kazan State University September 1998 - January 2005
Skills
Research, Copy Editing, Foreign Languages, Editing, Russian, Translation, Newsletters, ESL, Teaching, Project Management, Technical Writing, Public Speaking, Linguistics, Web Design, Instructional Design, Web Content Management, Microsoft Excel, Microsoft Word, WordPress, Information Architecture, Events Organisation, Instructional Technology, Learning Management, E-Learning
Education
Duke University 2012 — 2013
Technical Communication Certificate, Information design, Technical writing
Kazan State University 1993 — 1998
Master's degree, English as a Second Language, Instructional Design, Education, Russian
AzuWrite LLC November 2001 - Present
City of Lone Tree, CO August 2008 - Present
Society for Technical Communication 1994 - Present
UX Magazine, The User Experience Professionals Association (UXPA) January 2011 - Present
Society for Technical Communication Rocky Mountain Chapter September 1992 - Present
South Suburban Park Foundation January 2013 - Present
National Association for Interpretation December 2010 - Present
South Platte Park December 2010 - Present
Skills
User Experience, Information Architecture, User Interface Design, Usability, User-centered Design, Technical Writing, Editing, Technical Communication, Web Design, Information Design, Project Management, HTML, Technical Documentation, Web Content, Content Management, Newsletters, Content Development, Software Documentation, Manuals, Online Help, Interaction Design, Visio, Web Development, Instructional Design, Adobe Acrobat, E-Learning, Publications, Online Advertising, Research, Training, Leadership, Accessibility, Program Management, SnagIt, Proposal Writing
Education
Metropolitan State University of Denver 1992 — 1994
BA Technical Communications
Colorado College 1972 — 1976
Bachelor of Arts
Nuix November 2014 - Present
Society for Technical Communication June 2015 - Present
Nuix September 2014 - Present
Society for Technical Communication July 2014 - June 2015
Project Management Institute Delaware Valley Chapter April 2015 - April 2015
Nuix April 2014 - September 2014
Society for Technical Communication July 2013 - June 2014
Oracle March 2012 - April 2014
Oracle April 2010 - April 2014
Society for Technical Communication July 2012 - June 2013
Skills
Project Management, Project Planning, Accessibility, Translatability, Technical Writing, Web Content Management, Online Help, Software Development..., Software Documentation, RoboHelp, Manuals, Technical Documentation, Adobe Acrobat, Content Management, Editing, Visio, Documentation, Structured Authoring, Content Development, Technical Communication, Copy Editing, PowerPoint, Windows, Microsoft Word, Proofreading, Writing, Microsoft Office, English, Task Analysis, Instructional Design, SnagIt, DITA, Information Architecture, Enterprise Software, Instruction..., Communication with..., Word, Organizational..., Agile Methodologies, MailChimp, Direct Mail Campaigns, FrameMaker
Education
Professional Courses
Saginaw Valley State University 2005 — 2009
Professional and Technical Writing, Editing; Rhetoric; Instruction, Grant, and Proposal Writing; Spanish
Society for Technical Communication August 2014 - July 2015
The Truland Group Inc. May 2013 - July 2014
James Madison University September 2010 - May 2013
Fleishman-Hillard May 2012 - August 2012
Leonard Resource Group, Inc. June 2011 - August 2011
National Alliance to End Homelessness June 2010 - August 2010
James Madison University January 2010 - April 2010
National Animal Disease Center June 2009 - August 2009
Naval Research Laboratory June 2008 - August 2008
Skills
Facebook, Editing, Social Media, Technical Writing, Blogging, Corporate Communications, Research, Marketing, Adobe Creative Suite, WordPress, Event Planning, Microsoft Office, Microsoft Excel, YouTube, Public Relations, Newsletters, iMovie, PowerPoint, InDesign, Public Speaking, Photoshop, Microsoft Word, Social Networking, Illustrator, Social Media Marketing, Mac, Customer Service
Education
James Madison University 2009 — 2013
Bachelor of Science, Media Arts and Design; Writing, Rhetoric and Technical Communication; Theatre
Thomas Alva Edison High School 2005 — 2009
Society for Technical Communication 2014 - Present
International Cemetery, Cremation and Funeral Association 2013 - 2014
Women in Cable Telecommunications 2010 - 2013
Skills
Press Releases, Social Media, Advertising, Email Marketing, Newsletters, Facebook, Program Management, Event Planning, Non-profits, Public Relations, Event Management, Fundraising, Media Relations, Strategic Communications, Marketing Communications, Research, Social Media Marketing, Editing, Leadership, Internal Communications, Marketing, Marketing Strategy, Brand Management, Brand Development, Photoshop
Education
James Madison University 2005 — 2009
BA, Psychology, Sociology
ASCD May 2014 - Present
Wolters Kluwer Medical Health Research October 2011 - April 2014
Private Contracted Work November 2009 - October 2011
Johns Hopkins University School of Nursing (JHUSON) August 2009 - October 2011
Innovia Education Institute April 2006 - December 2008
Society for Technical Communication August 1998 - March 2006
Skills
Blogging, Copywriting, Public Speaking, Social Media, Copy Editing, Nonprofits, Newsletters, Editing, Content Development, Content Strategy
Education
University of Virginia 1992 — 1996
Master's Degree, English Language and Literature/Letters
Binghamton University 1988 — 1991
BA, English