The Auto Club Group
Industry: Company
DescriptionFounded: 1916 Subsidiaries: Auto Club Trust, FSB, Auto Club South Insurance Company, Auto Club Services, Inc., AAA Michigan
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The Auto Club Group Employees
The Auto Club Group May 2014 - Present
UnitedHealth Group March 2013 - May 2014
Kocourek Chevrolet - Wausau November 2011 - March 2013
Players Sports Bar and Grill June 2011 - March 2013
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Leadership, Microsoft Publisher, Management, Customer Satisfaction, Inventory Management, Telephone Skills, Data Entry, Customer Service, Automotive, Receptionist Duties, Phone Etiquette, Teamwork, Outlook, Purchasing, Bartending, Administrative..., Cashiering, Spreadsheets, Office Management, 10 Key, Copying, CPT, Medical Terminology, Call Centers, Medical Coding, Medical Billing, Inventory, General Office Skills, Appointment Scheduling
Education
Northcentral Technical College 2014 — 2016
Associate's degree, Information Technology
Northcentral Technical College 2010 — 2013
Associate's degree, Healthcare Business Services
Northcentral Technical College 2010 — 2013
Technical Diploma, Medical Insurance Coding Specialist/Coder
Amerisure Insurance April 2009 - Present
Amerisure Insurance April 2006 - April 2009
The Auto Club Group August 2005 - April 2006
The Auto Club Group November 2004 - April 2006
Independent June 2002 - August 2005
Legal Assistant Services November 2001 - June 2002
Engineering Services Group August 2000 - March 2001
Raytheon June 1998 - August 2000
Skills
Organizational..., Leadership Development, Talent Management, Employee Engagement, Instructional Design, Succession Planning, Training, Curriculum Design, Curriculum Development, Needs Analysis, Process Improvement, HR Policies, Change Management, Onboarding, Workshop Facilitation, Program Management, Curriculum Mapping, Team Building, Human Resources, Management, Coaching, Corporate Communications, Change Management..., Corporate University, Performance Improvement, ADDIE, Staff Development, Internal Communications, Organizational Learning, 360 Feedback, Performance Consulting, Career Development, Performance Management, New Hire Orientations, Organizational Design, Emotional Intelligence, Training Facilitation, Workforce Planning, Consulting, Management Consulting, Management Development, HR Consulting, Training Needs Analysis, Employee Training, Training Delivery, Business Process..., Program Facilitation, Experiential Learning
Education
University of Michigan-Dearborn 2003 — 2005
Masters
Oakland University 1994 — 1998
Bachelors
The Auto Club Group July 2015 - Present
Associated Wrestling Press/Michigan Grappler October 2010 - Present
PISTN: Marketing Accelerated May 2013 - August 2013
Schoolcraft College Learning Center December 2011 - April 2012
Northville Youth Wrestling Club October 2011 - March 2012
Skills
Technical Writing, Sports Writing, Digital Marketing, Social Media Marketing, Document Review, Editing, Data Analysis, Letter Writing, Strategic Communications, Web Content, Newsletters, PowerPoint, Blogging, Facebook
Education
Michigan State University 2012 — 2015
Bachelor of Arts (BA), Professional Writing
Schoolcraft College 2010 — 2012
The Auto Club Group September 2015 - Present
The Auto Club Group August 2012 - September 2015
farmington public schools July 2011 - August 2012
The TJX Companies, Inc. October 2010 - June 2011
Contemporary Services Corporation - CSC March 2011 - March 2011
Northwood University March 2010 - May 2010
Skills
Inventory Management, Microsoft Excel, Microsoft Office, Microsoft Word, Retail, Inventory Control, PowerPoint, Sales, Merchandising, Process Scheduler, Outlook, Distribution Center..., Data Entry, Team Building, Loss Prevention, Customer Satisfaction, Negotiation, Sales Management, Selling, Leadership, Public Speaking
Education
Northwood University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Entertainment and Sports Promotion Management., GPA 3.4
Northwood University 2009 — 2011
Bachelor's degree, business administration
Burns Financial January 2012 - Present
The Auto Club Group March 2010 - January 2012
Fifth Third Securities February 2001 - March 2008
Chase Bank March 1997 - January 2001
I.D.S. American Express October 1982 - March 1988
Skills
Insurance, Budgeting, Needs Analysis, Mentoring, Public Speaking, Financial Planning, Annuities, Long Term Care, Financial Coaching, Life Insurance, Fixed Annuities, Financial Services, Retirement, Retirement Planning, Term Life Insurance, Long-term Care, Whole Life, Sales, Roth IRA, Property & Casualty..., 401k, Mutual Funds, Brokers, Finance, Umbrella Insurance, Series 63, Banking, IRAs, Liability, Commercial Insurance, Series 6, Investments, General Insurance, Customer Service, Wealth, Variable Annuities, Series 7, Casualty, Wealth Management
Education
ACSIA Training
Northeastern University
BS, Finance & Marketing
Wayne State University
The Auto Club Group 2012 - Present
The Auto Club Group 2004 - 2011
Quicken Loans October 2003 - July 2004
CitiMortgage April 2001 - October 2003
State Farm Insurance December 1993 - January 2000
Skills
Insurance, Customer Service, Training, Leadership, Property & Casualty..., Negotiation, Leadership Development, Public Speaking, Customer Satisfaction, PeopleSoft, Sales Management, Process Improvement, Workshop Facilitation, Team Building, Policy
Education
Michigan State University 1988 — 1993
B.S., Social Science
General Motors April 2013 - Present
The Auto Club Group April 2008 - March 2013
Volkswagen of America, Inc. April 2005 - April 2008
Volkswagen of America, Inc. May 2003 - April 2008
The Dako Group (A Representative of Volkswagen of America, Inc.) April 2003 - April 2005
Education
Michigan State University
Bachelor of Arts, Psychology
Sports Authority June 2015 - Present
Sports Authority February 2015 - June 2015
Sports Authority November 2012 - February 2015
The Auto Club Group May 2009 - March 2010
Boyd Gaming November 2007 - February 2009
Bank of the West May 2006 - June 2007
Applied Underwriters September 2004 - April 2006
Skills
Accounting, Time Management, Team Building, Teamwork, Lotus Notes, Windows, Microsoft Office 2007, Inventory Management, Leadership, Invoicing, Office Management, Internet Explorer, Expenses, Confidentiality, Purchasing, Training, Purchase Orders, AS400 system, Adobe Acrobat, Organization, Invoice Processing, Employee Benefits, Access, Gmail, Organized Multi-tasker, Close Attention to..., Highly detail oriented
Education
Northwest Missouri State University
International Business
University of Nebraska at Omaha
Accounting and Business/Management
Peachtree Special Risk Brokers January 2012 - Present
eastern orange asc January 2008 - November 2011
The Auto Club Group August 2003 - March 2008
Skills
Property & Casualty..., Insurance, Commercial Insurance, Customer Service, Brokers, Negotiation, Outlook, Microsoft Excel, Strategic Planning, Budgets, Microsoft Office, General Insurance, Excess, Health Insurance
Education
Hillsborough Community College 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Rasmussen College-Minnesota 2012 — 2014
Bachelor of health Care Administration, Health Information/Medical Records Administration/Administrator
The Auto Club Group October 2014 - Present
Oklahoma State University, Dr. Goutam Chakraborty January 2014 - August 2014
Student Union Activities Board October 2013 - August 2014
Oklahoma State University, Dr.Goutam Chakraborty June 2013 - August 2014
Infalysis June 2013 - December 2013
Family Resource Center, Oklahoma State University May 2013 - June 2013
Directorate of Oil Seeds Research January 2012 - May 2012
Indian Institute of Chemical Technology April 2011 - June 2011
Skills
SAS, JMP, Microsoft Office, SQL, C, Data Analysis, C++, Tableau, RapidMiner, IBM - SPSS Modeler, Microstrategy, SPSS, Java, SAS programming, Logistic Regression, Database Admin, Statistics, SAS E-Miner, PL/SQL, R, Predictive Modeling, Analytics, Predictive Analytics, Statistical Modeling, Cluster Analysis, Text Mining, Linear Regression, Time Series Analysis, ANOVA, VBA, ESRI GIS, Regression Analysis, Decision Trees, Sentiment Analysis, Business Analytics, Operations Research, Neural Networks, ESRI, SAS Programming
Education
Oklahoma State University 2012 — 2014
Master's degree, Management Information Systems
Calabrio, Inc. September 2015 - Present
Calabrio, Inc. August 2014 - August 2015
Portico Benefit Services June 2006 - June 2014
Auto Glass Specialists November 2004 - February 2006
The Auto Club Group April 2002 - October 2004
OnIT Consulting March 2000 - April 2002
New Horizons Computer Learning Center - Madison May 1996 - March 2000
Skills
Training, Instructor-led Training, Coaching, E-Learning, Instructional Design, Organizational..., Adult Education, Leadership, Training Delivery, Management, Microsoft Office, Staff Development, Financial Education, Leadership Development, Blended Learning, Training Facilitation, Employee Benefits, Workshop Facilitation, Change Management, Employee Training, Program Management, Teaching Adults, Employee Engagement, Software Documentation, Culture Change, Social Networking, Performance Management, ADDIE, Social Media Marketing, Strategy, Learning Management..., Hands-on Training, Social Promotion, Project Planning, Curriculum Development, Project Management, Distance Learning, Needs Analysis, Organizational Learning, Performance Consulting, Experiential Learning, Program Facilitation, Learning Management, Technical Training, Technical Writing, online learning, Camtasia Studio, Process Improvement, Training & Development, Customer Service
Education
Penn State University 2004 — 2011
Master's Degree
Penn State University 2004 — 2007
Post Baccalaureate Distance Education Certificate
Viterbo University 1990 — 1994
Bachelor's Degree
Rain and Hail Insurance May 2015 - Present
Wellmark June 2012 - May 2015
Des Moines Area Community College January 2014 - May 2014
Drake University August 2006 - December 2013
Nationwide Insurance December 2011 - June 2012
GuideOne Insurance October 2006 - October 2011
Allied Insurance June 2005 - October 2006
Travelers June 2000 - June 2005
MSI Insurance July 1998 - June 2000
The Auto Club Group August 1996 - July 1998
Skills
Excel, Access, SQL Server, Analysis, Actuarial Science, VBA, Insurance, College Teaching, Financial Modeling
Education
Michigan Technological University 1992 — 1994
M.S., Mathematics
Michigan Technological University 1989 — 1992
B.S., Mathematics
Sussex Central High School
State of Michigan 2006 - Present
Hurley Medical Center August 2012 - May 2013
Genesee County Youth Corporation REACH March 2003 - November 2006
The Auto Club Group May 2000 - March 2003
Skills
Computer Hardware, Decisiveness, Teamwork, Team-oriented, Dedicated to work, Social Networking, Research, Goal Oriented, Child Development, Psychotherapy, Nonprofits, Program Development, Public Speaking
Education
Michigan State University 2010 — 2013
Master's degree, Social Work, 3.86
Michigan State University 1997 — 2002
Bachelor's of science, Family and Community Services
General Motors April 2015 - Present
General Motors November 2012 - Present
Thomson IP Management Services March 2012 - November 2012
The Auto Club Group May 2010 - March 2012
PESG December 2007 - May 2010
Oakland University January 2010 - April 2010
OnStar April 2009 - August 2009
Credit Acceptance June 2007 - December 2007
Raytheon Professional Services December 2006 - June 2007
Ford Motor Company October 2005 - October 2006
Skills
Organizational..., Research, Cultural Diversity, Human Resource..., Training Delivery, Group Dynamics, Team Building, Leadership Development, Needs Analysis, Performance Improvement, Instructional Design, Learning Management, Captivate, ADDIE, Adult Education, Problem Solving, Instructor-led Training, Mentoring, Coaching, Blended Learning, Performance Management, Curriculum Design, Customer Service, Microsoft Office, Talent Management, Curriculum Development, Public Speaking, Strategic Planning, Technical Training, Staff Development, Writing, Editing, Microsoft Word, E-Learning, Training, Performance Consulting, SnagIt, Workshop Facilitation, Technology Needs..., Employee Training, Organizational..., Management, Organizational Learning, Analysis, Project Management, Strategy, Career Development
Education
Oakland University 2007 — 2010
Master of Arts, Training and Development
Oakland University 1990 — 1995
Bachelor of Science, Human Resource Development
Blue Cross Blue Shield of Michigan January 2013 - Present
St. John Providence Health System October 2006 - January 2013
The Auto Club Group April 2005 - October 2006
General Motors-Planworks December 2002 - April 2005
Campbell-Ewald April 2001 - December 2002
Skills
Healthcare, Strategic Planning, Business Strategy, Marketing Strategy, Competitive Analysis, Customer Retention, Advertising, Media Planning, Project Management, Market Research, Direct Mail, Media Buying, Certificate of Need, Healthcare Policy, Business Planning, Customer Insight, Customer Research, Public Speaking, Health Care Reform, Health Policy, Healthcare Management, Hospitals, Leadership, Marketing
Education
Oakland University 1999 — 2002
MBA, Marketing
Oakland University 1994 — 1998
BA, Psychology
De LaSalle
Network Branded Prepaid Card Association August 2014 - Present
DC Lawyers for Youth 2014 - Present
Mye-Dash Consulting, Inc. 2014 - Present
BlueYield 2010 - 2013
AAA National 2007 - 2010
The Auto Club Group 2004 - 2006
The Auto Club Group 2002 - 2004
The Auto Club Group 1999 - 2002
ADVANTA Corp 1996 - 1999
MBNA CORP 1994 - 1996
Skills
New Business Development, Finance, Business Strategy, Management, Product Management, Program Management, Process Improvement, Executive Management, Project Management, Operations Management, Change Management, Relationship Management, Call Center, Credit Cards, Association Management, Start-ups, Call Centers, Loans, Mergers & Acquisitions, Strategic Partnerships
Education
Philadelphia University 1982 — 1987
MBA
West Chester University of Pennsylvania 1980 — 1981
BS, Management
York Suburban High School
York Suburban High School
The Auto Club Group June 2011 - Present
CSC - Computer Sciences Corporation March 2010 - June 2011
CSC - Computer Sciences Corporation April 2005 - April 2010
Blue Star Infotech May 2004 - March 2005
Blue Star Infotech July 2002 - March 2005
AN-NET Infotech Ltd , Delhi January 2000 - December 2001
Wire Techonogies (I) Pvt. Ltd , Noida January 1998 - December 1999
Skills
BPEL, Enterprise Architecture, SOA, Oracle 11g BPM, JQuery Mobile, PhoneGap, Business Process Design, jQuery Mobile, BizTalk, Java Enterprise Edition, Integration, Technical Architecture, ESB, .NET, Solution Architecture, Web Services, WSDL, EAI, Big Data, Architectures, TOGAF, Architecture
Education
National Institute of Technology Karnataka 1991 — 1995
BE, Electrical & Electronics
The Auto Club Group October 2013 - Present
Quicken Loans December 2012 - July 2013
Associated Community Services - ACS August 2012 - September 2012
The Epitec Group April 2012 - June 2012
Special Tree Rehabilitation System January 2012 - April 2012
Waikiki Health Center June 2011 - August 2011
Skills
Leadership, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Nonprofits, Community Outreach, Data Entry, Telecommunications, Public Speaking, Recruiting, Applicant Tracking..., Interviews
Education
Michigan State University 2007 — 2011
Bachelor of Science (BS), Social Sciences
Lowe's Companies, Inc. February 2015 - Present
Sears Home Improvement Products November 2012 - Present
Arizona's 1st Choice Roofing March 2011 - Present
Pyrotechnics Guild International August 2010 - August 2012
Pyrotechnics Guild International August 2003 - August 2012
The Auto Club Group August 2008 - March 2011
The Auto Club Group May 2008 - July 2010
MassMutual Financial Group September 2006 - January 2008
Fleetnet America April 2005 - August 2006
TMD Friction, Inc January 1993 - January 2005
Skills
Insurance, Sales Management, Customer Service, Customer Relations, Team Building, Negotiation, Budgeting, Problem Solving, Word, New Business Development, Term Life Insurance, Long Term Care, Excel, Health Insurance, Property & Casualty..., Casualty, Home, Customer Satisfaction, Outlook, Inventory Management, Microsoft Office, Team Leadership, Public Speaking, Interviewing, Microsoft Excel, Microsoft Word, Pyrotechnics, Training, Sales, Management, Budgets, Purchasing, Event Planning, Customer Retention, Coaching, Account Management, Strategic Planning, Small Business, Process Improvement, Leadership, Time Management, Event Management, Retail, Sales Operations, Marketing Strategy, Operations Management, Process Scheduler, Leadership Development, Advertising, Contract Negotiation
Education
Northwood University 1988 — 1996
Business Admin and Marketing
The Auto Club Group December 2012 - Present
The Auto Club Group June 2012 - December 2012
The Auto Club Group September 2011 - June 2012
The Auto Club Group May 2011 - September 2011
ARB Enterprises January 2011 - May 2011
Troy High School August 1997 - June 2010
Haven 2009 - 2009
Skills
Needs Analysis, ADDIE, Instructional Design, Captivate, Training, Lectora, Leadership Development, E-Learning, Employee Training, Instructor-led Training, Technical Training, Adult Education, Training Delivery, Blended Learning, PowerPoint, Performance Improvement, Workshop Facilitation, Technical Writing, Data Processing, Data Analysis, Leadership, Performance Management, E-Learning Courses, Scope Design, Audience Analysis, Team Building, Performance Analysis, Train the Trainer
Education
Oakland University
Masters, Training and Development; Emphasis - Instructional Design
Oakland University
Bachelor of Science, Human Resource Development; Minor: Labor and Employment Studies
Brown and Brown Insurance March 2015 - Present
Brown & Brown August 2013 - February 2015
The Auto Club Group August 2012 - August 2013
Patel Family May 2010 - May 2012
Matilda Jane Clothing June 2011 - August 2011
Vanity, Inc. November 2009 - July 2010
Skills
Inventory Management, Time Management, Visual Merchandising, Blogging, Fashion, Sales, Customer Service, Event Planning, Teamwork, Market Research, Leadership, Event Management, Retail, Marketing Strategy, Apparel, Social Media Marketing, Management, Human Resources, Marketing, Sales Management, Entrepreneurship, Social Media
Education
Northwood University 2008 — 2012
Bachelor of Business Administration, Fashion Marketing & Management
The Auto Club Group November 2014 - Present
The Auto Club Group January 2012 - November 2014
Skills
Insurance, Homeowners, Property & Casualty..., Umbrella Insurance, Term Life Insurance, Whole Life, General Insurance, Commercial Insurance, Life Insurance, Casualty, Liability, Underwriting, Legal Liability, Teaching, Health Education, Physical Education, Sales, Customer Service, Special Education, Customer Retention, Casualty Insurance
Education
Northern Illinois University 2005 — 2010
Bachelor of Science (BS), Education
The Auto Club Group February 2010 - January 2013
The Auto Club Group May 2007 - February 2010
The Auto Club Group May 2000 - May 2007
The Auto Club Group June 1986 - May 2000
The Auto Club Group July 1978 - June 1986
Skills
Underwriting, Automated Underwriting..., Production Budgeting, Personal Lines Auto, Personal Lines..., Underwriting Management, Product Development, System Deployment, Project Management, Contract Review and..., Problem Solving, Budget Management, Workflow Analysis
Education
Michigan Technological University 1974 — 1976
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Oakland Community College 1972 — 1974
The Auto Club Group June 2014 - Present
The Auto Club Group April 2011 - June 2014
Skills
Insurance, Customer Retention, Employee Training, Property & Casualty..., Customer Service, Customer Satisfaction, Salesforce.com, Travel Planning, Outlook, Call Centers, Liability, Team Management, Professional selling..., Life Insurance, Internal Audit, Sales
Education
Milwaukee Area Technical College 2014 — 2017
Associate's Degree, Business, Management, Marketing, and Related Support Services, Currently Attending
Active Job Seeker September 2013 - Present
Vlasic Group September 2008 - September 2013
Asset Strategies Portfolio Services, Inc. 2004 - 2008
The Auto Club Group August 1981 - April 2004
Skills
Investment Management, Asset Allocation, Portfolio Management, Wealth Management..., Institutional..., Financial Markets, Global Investment..., Investment Strategies, Trading, Bonds, Due Diligence, Private Equity, Fund Of Funds, ETFs, Mutual Funds, Emerging Markets, Venture Capital, Financial Modeling, Derivatives, Securities
Education
Michigan State University
BBA Economics, Economics, Statistics and Finance
Wayne State University 2000 — 2003
MBA, Finance
Charterd Financial Analyst 1995 — 2000
CFA Designation, 2000
The Auto Club Group December 2014 - Present
The Auto Club Group June 2014 - November 2014
International Studies Abroad (ISA) August 2013 - May 2014
Kwik Trip, Inc. April 2012 - July 2012
Happy Tails Pet Resort August 2011 - October 2011
Harkins Theatres March 2011 - August 2011
Avenue of the Saints Animal Hospital May 2008 - April 2010
Skills
Work Well Independently, Teamwork, Communication Skills, Multi Tasking, Strategic Thinking, Remaining calm in a..., Customer Service, Delivering on time, Microsoft Word, Microsoft Excel, PowerPoint, Python, TEI
Education
Northern Michigan University 2012 — 2014
Bachelor's degree, English Language and Literature, General
University of Advancing Technology 2010 — 2011
ASTA September 2011 - Present
The Auto Club Group February 2011 - Present
The Auto Club Group August 2007 - January 2011
AAA Michigan 2003 - August 2007
Northwest Airlines 1997 - 2002
Skills
Strategic Planning, Marketing, Product Development, Travel Management, Sales Management, Account Management, Budgets, Marketing Strategy, New Business Development, Sales, Contract Negotiation, Leadership, Market Planning, Hospitality, Business Travel, Hotels, Online Advertising, Leisure, Management, Strategy, Event Management, Event Planning, Hotel Booking, Negotiation, Travel Planning, Coaching, Entrepreneurship, Trade Shows
Education
Northern Michigan University 1996 — 1999
B.A., History, German, International Affairs
AAA June 2014 - Present
Terry Sharbach Communication Design September 2012 - June 2014
The Auto Club Group January 2013 - December 2013
CE Advertising September 2004 - September 2012
DBA Worldwide 2012 - 2012
Terry Sharbach Communication Design June 1994 - September 2004
Campbell-Ewald May 1983 - June 1994
Skills
Direct Mail, Graphic Design, Adobe Creative Suite, Creative Strategy, Creative Direction, Advertising, Integrated Marketing, Copywriting, Branding & Identity, Concept Development, Interactive Marketing, InDesign, Photoshop, Drawing, Cartoons, Direct Marketing, Marketing, Digital Marketing, Interactive Advertising, Catalogs, Outdoor Advertising, Art Direction, Graphics, Corporate Identity, Collateral, Logo Design, Corporate Branding, Typography, Brand Development, Brochures, Interaction Design, Posters, Image Manipulation, Layout, Visual Communication, Creative Services, Experience Design, Art, Packaging, Pre-press, Illustration
Education
Michigan State University 1966 — 1970
Bachelor of Fine Arts (BFA), Graphic Design
University of Illinois at Urbana-Champaign 1965 — 1966
The Auto Club Group April 2015 - Present
Philleo Agency Insurance, Inc. January 2014 - January 2015
American Family Insurance December 2011 - November 2013
Farmers Insurance April 2010 - August 2011
Skills
Property & Casualty..., Insurance, Commercial Insurance, Casualty, Umbrella Insurance, Term Life Insurance, Life Insurance, Health Insurance, Liability, General Insurance, Sales, Legal Liability, Customer Service, Fixed Annuities, Workers Compensation, Inland Marine, Homeowners, Commercial Lines, Professional Liability, Casualty Insurance
Education
other
Property/Casualty Life/Health, Insurance
Moraine Park Technical College 1981 — 1982
Cosmetology/Cosmetologist, General, Licensed
Ford Motor Company June 2013 - Present
MSX International July 2012 - June 2013
Macomb County Government December 2007 - May 2012
Macomb County Government October 2003 - December 2007
Ajilon Consulting 2002 - 2003
Commerce One, Inc. February 1998 - March 2002
The Auto Club Group September 1989 - February 1998
Orchard Lake Video 1986 - 1989
Cecille's July 1981 - May 1986
Skills
Vendor Management, Project Management, Business Analysis, Program Management, Government, IT Strategy, Security, IT Management, MS Project, Change Management, Troubleshooting, Strategic Planning, Personnel Management, Purchasing, Multi-unit Retail..., Entrepreneurship, Analysis, Cross-functional Team..., Budgets, Leadership
Education
Wayne State University 1975 — 1979
BS in Business Administration, Marketing, Management, 3.65 GPA
Oakland Community College 1975 — 1976
Associate's degree, Data Processing, 3.96 GPA
East Detroit High School 1972 — 1975
Ford PM Training
Oakland Community College
Associate Degree, Data Processing, Applied Science
The Auto Club Group VariousThe Auto Club Group1991 - 2001
Household International 1982 - 1991
Skills
Process Improvement, Insurance, Strategic Planning, Analysis, Business Analysis, Team Building, Management, Leadership, Vendor Management, Strategy, Business Strategy, Property & Casualty..., Program Management, Project Management
Education
Northwestern University - Kellogg School of Management 1980 — 1982
MBA, Finance
Northwestern University 1976 — 1980
BA, Economics
Varroc Lighting Systems March 2013 - Present
Ford Motor Company November 2011 - October 2012
Chrysler January 2008 - September 2008
The Auto Club Group September 2005 - September 2007
Chrysler April 2004 - July 2005
General Motors March 2003 - November 2003
Ford Motor Company September 2000 - March 2003
City of Detroit November 1997 - September 2000
DSSI LLC June 1995 - November 1997
Skills
Strategic Sourcing, Supply Chain, Strategy, Contract Management, Six Sigma, Process Improvement
Education
Olivet College
Bachelor's Degree, Operations Management
Villanova University 2008 — 2008
CSSGB, Six Sigma
The Auto Club Group December 2014 - Present
North County Lifeline June 2013 - October 2014
Verizon Wireless February 2013 - May 2013
Verizon Wireless February 2013 - May 2013
Ashford University September 2011 - June 2012
New Jersey City University August 2010 - May 2011
Children's Learning Center September 2006 - May 2011
Skills
Customer Service, Sales, Training, Outlook, Insurance, Research, Social Media, Photoshop, Customer Satisfaction, Microsoft Office, Marketing, Digital Marketing, Social Services, Sales Management, Property & Casualty...
Education
New Jersey City University 2006 — 2011
Bachelor of Science (BS), criminal justice
International College of Sevilla 2010 — 2010
Criminal Justice, General Courses, College
The Auto Club Group
Skills
Claim Investigation, Medicare, Casualty, Subrogation, Legal Liability, Liability, Claim
Education
Morgan State University 1983 — 1986
B.A., Social Psychology
Travel Impressions/American Express Vacations December 2006 - Present
The Auto Club Group July 2004 - December 2006
GOGO Worldwide Vacations October 1999 - July 2004
Eastern Airlines, Inc. 1968 - 1989
Skills
Excel, MS Office Suite, Public Speaking, Fluent in the Spanish..., Twenty-one years of..., Airlines, Spanish, Microsoft Excel, Sales, Microsoft Office, Travel Management, Tourism, Leisure, Leisure Travel, Vacation, Cruises, New Business Development, Travel Planning, Incentive Travel, Tour Operators, Online Travel, Business Travel, Adventure Travel, Revenue Analysis, Hotels, Hospitality, Incentives, Hotel Booking, Training, Resorts, Sabre, Hospitality Industry, Trade Shows, Meeting Planning, Event Management, Hospitality Management, Hotel Management, Customer Service, Budgets, Luxury, Yield Management, Corporate Events, Event Planning, Sales Operations, Online Advertising, Contract Negotiation, Account Management, Honeymoons, B2B, Destination Marketing
Education
Eastern Airlines Middle Management Training 1968 — 1975
Kaplan Financial Services, Property and Casualty
Northern Illinois University 1965 — 1968
BSED, Education
The Auto Club Group 1995 - 2011
Skills
Customer Service, Sales, Team Building, Customer Satisfaction, Account Management, Leadership, Call Centers, General Insurance, Underwriting, Social Media
Education
Portland Community College 2015 — 2016
computer certificate, office administration assistant
The Auto Club Group February 2015 - Present
Mercedes-Benz Financial Services USA LLC October 2013 - January 2015
Atwell, LLC May 2013 - October 2013
Atwell, LLC February 2013 - May 2013
Mercedes-Benz Financial Services USA LLC March 2012 - February 2013
Skills
Marketing, Graphic Design, Social Media, Fundraising, Facebook, Training, Social Networking, Time Management, PowerPoint, Microsoft Excel, Microsoft Word, Newsletters, Photoshop, InDesign, Coaching, Email Marketing, Internal Communications, Final Cut Pro, Budgets, WordPress, Strategic Planning, Proofreading, Editing, Advertising, Outlook, Proposal Writing, Microsoft Office, Illustrator, Marketing Communications
Education
Oakland University 2010 — 2013
Bachelor’s Degree, Business/Corporate Communications, April 2013
Self-Employed August 2013 - Present
Verizon Wireless August 2006 - June 2007
The Auto Club Group June 2002 - June 2006
Skills
Cosmetics, Product Development, Beauty Industry, Brand Development, Brand Management, Branding & Identity, Brand Awareness
Education
Walden University 2015 — 2017
Doctor of Philosophy (Ph.D.), Business Administration and Management, General
Walden University 2013 — 2015
Master of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies
Michigan State University 2001 — 2006
Bachelor’s Degree, Retailing and Retail Operations
Allstate April 2015 - Present
The Auto Club Group June 2013 - April 2015
The Auto Club Group February 2002 - June 2013
Demars & Associates February 2002 - July 2005
Skills
Automotive, Towing &..., Strategic Planning, Team Leadership, Negotiation, Account Management, Process Improvement, Employee Benefits, New Business Development, Operating Budgets, Recruitment Training, Operations Management, Battery Management..., Call Centers, Multi-cultural team..., Leadership, Employee Training, Recruiting, Program Management, Product Management, Automotive, Customer Retention, Management
Education
Southeastern University 2013 — 2016
Bachelor's of Science, Business and Professional Leadership
Palm Beach State College 2008 — 2012
Assocate in Arts, Business Administration and Management, General
The Auto Club Group December 2014 - Present
Delta Air Lines May 2011 - November 2014
Ingham County Prosecutor's Office January 2014 - April 2014
Michigan Attorney's General Office January 2014 - April 2014
Ingham County Prosecutor's Office August 2013 - December 2013
Michigan State University College of Law April 2012 - December 2013
Prosecuting Attorney's Association of Michigan (PAAM) May 2013 - August 2013
Wayne County Prosecutor's Office May 2012 - August 2012
Law Offices of Raymond A. Cassar May 2008 - May 2011
DTN Management September 2009 - August 2010
Skills
Microsoft Excel, Customer Service, International Relations, Lexis, Editing, Social Networking, Spanish, Facebook, Westlaw, Trials, Teaching, Negotiation, English, Hearings, Criminal Defense, Motions, Legal Writing
Education
Michigan State University College of Law 2011 — 2014
Juris Doctorate, Litigation
Michigan State University 2007 — 2010
Bachelor of Arts (B.A.), International Relations with Business Cognate from James Madison College
The Auto Club Group July 2015 - Present
Farmers Insurance May 2015 - July 2015
Farmers Insurance May 2014 - May 2015
Farmers Insurance January 2012 - May 2014
JR Insurance Consulting LLC April 2011 - January 2012
Allstate Insurance August 2008 - November 2010
Allstate March 2007 - August 2008
Allstate October 1999 - February 2007
Skills
Insurance, Management, Leadership, Property & Casualty..., Casualty, Commercial Insurance, Start-ups, Business Planning, Umbrella Insurance, General Insurance, Talent Management, Life Insurance, Entrepreneurship, Legal Liability, Workers Compensation, Sales, Homeowners, Sales Management, Financial Services, Direct Marketing, Fixed Annuities, Financial Planners, Whole Life, Strategic Planning, Executive Management, Term Life Insurance, Claim, Sales Operations, Microsoft Excel, Mutual Funds, Competitive Analysis, Disability Insurance, Commercial Lines, Employee Benefits, Renters, Small Business, Liability, Marketing, Directors & Officers..., Health Insurance, Claims Management, Long-term Care, Universal Life, Underwriting, Professional Liability, Series 6, Accident, Brokers, IRAs
Education
Northwestern University - Kellogg School of Management 2010 — 2010
AEE, CEO Perspectives
Temple University 1979 — 1983
BA, Criminal Justice
The Auto Club Group December 2010 - Present
Angels Financial LLC March 2006 - December 2010
Modern Woodmen of America January 2004 - September 2006
New York Life Insurance Company January 2003 - December 2003
Skills
Customer Service, Change Management, Management, Business Development, Sales, Insurance, Team Building, Event Planning, Marketing Communications, Event Management, Annuity Sales, Universal Life, Term Life Insurance, Life Insurance, Research, Strategic Planning, Whole Life, Call Centers, Fixed Annuities, Health Insurance, Retirement Planning, Retirement Savings, Long-term Care, Long Term Care Insurance, Disability Insurance, Retirement, Leadership, Employee Benefits, Accident, Liability, Small Business, Underwriting, Estate Planning, Brokers, Financial Services, Investments, Risk Management, Financial Advisory, Talent Management, Training, Coaching, Buy-sell Agreements, IRAs, Financial Planners, Cold Calling, Key Person Insurance, Analysis, Licensed Life, Customer Satisfaction, Leadership Development
Education
University of Nebraska at Omaha 1996 — 1998
Bachelor's degree, Business Administration and Management, General
University of Missouri-Rolla 1994 — 1996
Bachelor's degree, Engineering/Industrial Management
Northwest Missouri State University 1991 — 1994
Bachelor's degree, Communications, 3.0
DJs Are Us / PhotoBoothDJs.com January 1994 - Present
The Auto Club Group March 2015 - Present
COUNTRY ® Financial November 2000 - February 2014
Restaurant Payroll Services / Related Payroll Services 1997 - 2000
Skills
Insurance, Commercial Insurance, Health Insurance, Disability Insurance, DJ, Wedding Photography, Auto Insurance, Home Insurance, Photo Booths, Excel, Word, Microsoft Office, Customer Relations, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention, Customer Acquisition, Call Center, Cold Calling, Telephone Skills, Performance Management, Team Building, Team Management, Team Leadership, Teamwork, Team Oriented, Team Spirit, Mentoring, Hiring/firing, Homeowners, Term Life Insurance, IRAs, Call Centers, Fixed Annuities, Microsoft Excel, Microsoft Word, Sales, Marketing, Leadership, Management
Education
Moraine Valley Community College
Associate, Small Business Management
Moraine Valley Community College
Associate, Business Administration
Moraine Valley Community College
Associate, Marketing
The Auto Club Group, dba AAA Nebraska/AAA North Dakota July 2011 - Present
The Auto Club Group September 2004 - July 2011
The Auto Club Group September 1999 - September 2004
AAA Nebraska September 1996 - September 1999
AAA Nebraska June 1995 - August 1996
AAA Nebraska August 1990 - January 1995
Friendly Tours Travel Agency December 1986 - August 1990
Lincoln Tour and Travel December 1984 - August 1986
Skills
Sales, Travel Management, Call Center, Insurance, Sales Management, Account Management, Customer Satisfaction, Travel Planning, Call Centers, Training, Tourism, Leisure, Sales Operations, Customer Retention, Tour Operators, Leisure Travel, Trade Shows, Business Travel, Vacation, Hotels, Hospitality, Cruises, Event Management, Contract Negotiation, New Business Development, Event Planning
Education
McConnell Travel School 1984 — 1984
Diploma, Travel
Nebraska Wesleyan University 1982 — 1983
Music Education
Saginaw Bay Underwriters April 2006 - Present
Bay County Home Builders Association January 2009 - December 2013
The Auto Club Group August 2000 - February 2006
Skills
Benefits Administration, Strategic Consulting, HR Consulting, Risk Assessment, Health Insurance, Disability Insurance, Employee Benefits, Group Benefits, Dental, Long Term Care, Employee Training, Employee Wellness..., Life Insurance, Non-profits, Public Sector, Management, Training, Workers Compensation, Property & Casualty..., Recruiting, Insurance, Dentistry, Nonprofits, Leadership, Long-term Care, Fixed Annuities, Liability, Casualty, Underwriting, Strategic Planning, Sales, Health Savings Accounts, Business Development, 401k, Commercial Insurance
Education
Sales Mastery 2011 — 2014
Michigan Technological University
HERO.jobs May 2015 - Present
CyberCoders March 2012 - May 2015
AppleOne August 2011 - November 2011
The Auto Club Group January 2006 - January 2011
Skills
Recruiting, Human Resources, Technical Recruiting, Sales, Talent Acquisition, Temporary Placement, Internet Recruiting, Executive Search, Applicant Tracking..., Staffing Services, Interviews, Account Management, Contract Recruitment, Android, Leadership, Cold Calling, Business Development, Team Building, SQL, New Business Development, Marketing, Executive Management, Customer Retention, Hiring, Staff Augmentation, Employee Relations, Sourcing, Management, CRM, Training, Permanent Placement, Talent Management, College Recruiting, Benefits Negotiation, Vendor Management, Screening Resumes, Screening, Temporary Staffing, SDLC, Building Relationships, Insurance, Networking, Lead Generation, Selling, Ruby on Rails, Consulting, Search, Corporate Recruiting, Interior Design
Education
Point Loma Nazarene University 2001 — 2005
Bachelor of Arts, Business Administration
LUTZ Insurance Services July 2015 - Present
Farmers Insurance October 2013 - June 2015
The Auto Club Group October 2012 - September 2013
Nationwide Insurance November 2009 - September 2012
State Farm Insurance June 2008 - September 2009
Crossroads For Youth October 2006 - June 2008
Birmingham Bloomfield Art Center September 2007 - January 2008
Skills
Customer Service, Insurance, Microsoft Office, Sales, Social Media, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking, Team Building, Account Management, Marketing Strategy, Social Media Marketing, Mac OS X, Adobe Creative Suite, Final Cut Pro, iMovie, Vegan, Photoshop, TAM, Lotus Notes, Marketing, Management, Nonprofits, Casualty Insurance, Customer Satisfaction, Leadership, Property & Casualty..., Public Speaking, Training
Education
Oakland University 2002 — 2007
Bachelors, Psychology/Studio Art
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Sears Holdings Corporation June 2012 - 2014
Sears Holdings Corporation September 2008 - June 2012
The Auto Club Group February 2007 - September 2008
Auto Club Group - AAA February 2007 - September 2008
General Motors - OnStar May 2006 - December 2006
Raytheon 1993 - 1997
Raytheon 1993 - 1997
Skills
Instructional Design, Instructor-led Training, Retail, Leadership Development, E-Learning, Coaching, Training Delivery, Training, Team Building, Organizational..., Team Leadership, Performance Management, Employee Training, Organizational..., Analysis, Management, Talent Management
Education
Oakland University 1999 — 2001
Master, Training & Development
Oakland University 1992 — 1997
Bachelor, Human Resource Development (HRD)
The Auto Club Group December 2014 - Present
The Auto Club Group August 2013 - Present
The Auto Club Group October 2012 - August 2013
The Auto Club Group 2007 - 2011
The Auto Club Group January 2005 - November 2007
Skills
Corporate Recruiting, Property & Casualty..., Life Insurance, Membership Development, Insurance Agency..., Umbrella Insurance, Casualty, Fixed Annuities, Insurance, Health Insurance, Term Life Insurance, Commercial Insurance, General Insurance, Homeowners, Insurance Brokerage, Disability Insurance, Whole Life, Sales Management, Sales, Employee Benefits, Universal Life, Liability, Small Business, Underwriting, Training, Management, Property, Retirement Planning, Workers Compensation, Long-term Care, Accident, Motorcycle, Financial Planners, Retirement, Renters, Legal Liability, Call Centers, Strategic Financial..., IRAs, Long Term Care Insurance, Brokers, Customer Retention, Claims Management, Medicare, Cold Calling, Professional Liability, Entrepreneurship, Licensed Property &..., Claim, Commercial Lines
Education
Purdue University
Organizational Leadership in Supervision
The Auto Club Group October 2014 - Present
Plante Moran August 2012 - October 2014
Plante Moran January 2011 - April 2011
Skills
Tax Preparation, Tax Research, Tax, Auditing, Financial Accounting, Tax Accounting, Financial Analysis, Income Tax, Accounting
Education
Michigan State University 2010 — 2012
Master of Science (M.S.), Accounting
Michigan State University 2006 — 2010
Bachelor of Arts (B.A.), Finance
Aon Hewitt March 2004 - Present
CNSI October 2003 - March 2004
Sogeti March 2003 - October 2003
NCS Pearson October 2002 - January 2003
Cendant August 1999 - October 2002
HMS Consulting, Inc. August 1995 - 1999
Blue Cross Blue Shield of Michigan 1993 - 1995
The Auto Club Group 1985 - 1993
Skills
Executive Level..., Executive Management, IT Executive Management, Enterprise Architecture, Outsourcing, Entrepreneurship, Vendor Management, PMO, Business Process..., Employee Benefits, Consulting, Healthcare Information..., Cloud Computing, SDLC, Cost Reduction/Avoidance, Cost Reduction..., Enterprise Risk..., Strategic Technology..., IT Strategy, Program Management, Certified Project..., IT Operations, Telecommunications, Technology Change..., Software Quality..., Organizational..., Capital Budgeting, Operating Budgets, Technical Training, Financial Systems, Project Management, Team Leadership, Management, Software Documentation, Performance Management, Human Resources
Education
Point Park University 1980 — 1984
Bachelor of Science (B.S.), Computer Science
The Auto Club Group March 2001 - Present
Colonial Penn March 1989 - March 2001
Skills
Outlook, Microsoft Office, Team Building, Insurance, Forecasting, Visio, Call Center, Process Improvement, Software Documentation, Lotus Notes, Access, SharePoint, Analysis, System Administration, MS Project, Troubleshooting, Management, Call Centers
Education
Nova Southeastern University 1999 — 2001
Bachelors of Science, Business
Hillsborough Community College 1985 — 1987
Associates in Arts
Lynda Fishbourne Designs March 2014 - Present
Lynda Fishbourne Design July 2013 - Present
The Auto Club Group October 2011 - July 2013
AAA Travel January 2003 - July 2013
Commonwealth Creative Associates January 1998 - September 2002
Hemenway Design January 1985 - December 1997
HBM Creamer Design Group January 1982 - December 1984
Saatchi & Saatchi January 1980 - December 1981
Skills
QuarkXPress, Illustrator, Advertising, Copywriting, InDesign, Flash, Adobe Acrobat, Art Direction, Marketing, Art, Creative Direction, Graphic Design, Creative Strategy, Brochures, Mac, Adobe Creative Suite, Layout, Logo Design, Magazines, Publications, Branding & Identity, Digital Photography, Concept Development, Graphics, Collateral, Photoshop, User Experience, Brand Development, Photography, Image Manipulation, Direct Marketing, Publishing, Corporate Identity, Visual Communication, Illustration, Posters, Newsletters
Education
Art Institute of Boston
Graphic Design
Kodak Center for Creative Imaging
Digital Imaging
Northeastern University
Fine Arts
Rhode Island School of Design
Director, Illustration, Comm. Art
The Auto Club Group July 2013 - August 2014
The Erskine Law Group, P.C. December 2012 - July 2013
Cordell & Cordell, P.C October 2011 - December 2012
Stedman, Fershee & Fershee, LLP January 2009 - September 2011
Mary Beth Kur, PLLC January 2010 - May 2010
Skills
Westlaw, Litigation Support, Notary Public, Legal Research, Legal Assistance, Personal Injury, Legal Writing, Courts, Family Law, Civil Litigation, Typing, Office Administration, Hearings
Education
North Central Michigan College 2008 — 2010
Associate of Applied Science, Legal Assistant
North Central Michigan College 2008 — 2010
Associate of Applied Science, General Studies
MOBIS Georgia May 2011 - Present
SPX Flow Technology May 2008 - April 2011
The Auto Club Group November 2007 - May 2008
Aon Risk Services 2003 - 2007
Inergy Automotive Systems 2000 - 2002
Tecnomatix Technologies 1997 - 2000
Becker Group - JB Rath 1993 - 1997
Education
Wayne State University 1995 — 1999
Master, Business Administration
Oakland University 1988 — 1994
Bachelor of Science, Human Resource Management
Oracle July 2014 - Present
Acxiom April 2012 - July 2014
Acxiom May 2010 - March 2012
Acxiom April 2006 - May 2010
Aquent August 2005 - April 2006
Tree Oasis January 2004 - November 2005
The Auto Club Group April 2003 - August 2005
Saras January 2001 - April 2003
Skills
Connected Customer..., Digital Transformation, Enterprise Marketing..., Addressable Advertising, Data Management Platform, Lead Management, Campaign Managment, Customer Data Management, CRM, Business Intelligence, Strategy, Account Management, Marketing, Business Strategy, New Business Development, Consulting, Marketing Strategy, Analytics, Database Marketing, Management, Multi-channel Marketing, Business Development, Digital Marketing, Leadership, Direct Marketing, Integrated Marketing, Email Marketing, Sales, Customer Retention, Marketing Management
Education
Wayne State University 1999 — 2001
MBA, Marketing
Osmania University 1995 — 1998
BS, Accounting & Business Administration
The Auto Club Group May 2011 - Present
Quicken Loans August 2010 - August 2011
Hewson and Van Hellemont PC August 2006 - August 2010
The Auto Club Group May 2008 - September 2008
Skills
Marketing
Education
Oakland University 2006 — 2009
BS, Marketing
Oakland University
to 2010 Bachelor of Science Degree; Associate of Arts, Marketing; Liberal Arts
University of Michigan
The Auto Club Group 1989 - Present
Skills
Sales, Management, Auto Insurance, Home Insurance, Insurance, Casualty, Property & Casualty..., General Insurance, Casualty Insurance, Commercial Insurance, Life Insurance, Social Media, Underwriting, Process Improvement, Homeowners, Customer Service, Team Building
Education
davis high school
Michigan State University
Insurance Licensing
The Auto Club Group July 2011 - Present
Micro Focus 2009 - 2011
Compuware 2002 - 2009
Compuware 2000 - 2002
Datamatic Processing August 1998 - March 2000
Skills
XML, Software Development, Testing, Eclipse, Agile Methodologies, .NET, Microsoft SQL Server, Software Quality..., Visual Studio, Test Automation, Test Planning, Java, Java Enterprise Edition, Oracle, Linux, ASP.NET, SOA, SharePoint, UML, JavaScript, Scrum, Unix, Visio, Subversion, Windows, SDLC, SQL, WPF, VB.NET, Agile Project Management, Software Project..., Web Applications, Quality Assurance, Software Documentation, Python, Databases, C#, Test Driven Development, Requirements Analysis, Web Services, Waterfall, Software Design, Visual Basic, Tomcat, TFS, Enterprise Architecture, C++
Education
Michigan State University 1994 — 1999
Mathematics
Michigan State University
Bachelor of Science, Mathematics
University of Michigan September 2012 - Present
The Erb Institute, University of Michigan September 2010 - August 2012
Northwestern University September 2005 - August 2010
The Auto Club Group June 2003 - August 2005
McKinsey & Company September 2001 - June 2003
Skills
Research, Statistics, Data Analysis, Teaching, Management Consulting, University Teaching, Higher Education, Program Management, Qualitative Research, Management, Public Speaking, Change Management, Sustainability, SPSS, Leadership, Project Management, Strategic Planning, Business Strategy, Analysis, Stata
Education
Northwestern University 2005 — 2010
PhD
University of Michigan 1994 — 2001
MSE & BSE
The Auto Club Group January 2012 - Present
AAA Auto Club South October 2007 - January 2012
Skills
Business Planning, Product Management, Strategy, Strategic Planning, New Business Development, Business Development, Product Development, Marketing Strategy, Cross-functional Team..., Product Marketing, Business Analysis, Direct Marketing, Project Planning, Analytics, Property & Casualty..., Competitive Analysis, Financial Modeling
Education
Rollins College - Crummer Graduate School of Business 1990 — 1992
MBA
Ohio University 1980 — 1985
Bachelor of Science (B.S.), Communications
The Auto Club Group October 2013 - Present
Dell November 2009 - October 2013
Dell Perot Systems December 2007 - November 2009
Perot Systems March 2007 - December 2007
Perot Systems 2000 - 2006
Skills
ITIL, Technical Support, Data Center, Troubleshooting, System Deployment, IT Service Management, IT Strategy, Servers, Hardware, Deskside, XP, IT Management, VMware, Disaster Recovery, Integration, Active Directory, Windows XP, IT Operations
Education
Oakland Community College 1992 — 1996
Associates in Business Administration, Business Administrations
ITT Technical Institute 1980 — 1982
Associates in Electrical Engineering Technology, Electronics Engineering Technology
Byron High School
The Auto Club Group 2008 - Present
The Auto Club Group 2005 - 2008
The Wellness Plan 1995 - 2005
Skills
Software Documentation, Access, Requirements Gathering, Business Intelligence, Business Analysis, Database Design, Vendor Management, Insurance, Outlook, Microsoft Excel, Security, SDLC, Disaster Recovery, Requirements Analysis, Data Analysis, Microsoft Office, COBOL, VBA, Unix, Oracle, PL/SQL, JavaScript, Crystal Reports, Process Improvement, SAS, Computer Language, Fortran, Oracle Discoverer, HTML, Powerhouse, C, Quiz, QTP, Data Mapping, Information Assurance, Healthcare Information..., HRIS, Information Security
Education
Walsh College of Accountancy and Business Administration
MSIS, Information Assurance
Walsh College of Accountancy and Business Administration
BBA, Business Admiinistration
Oakland Community College
Associate of Applied Science, Data Processing - Business Computer Programming
The Auto Club Group September 2009 - Present
First Consulting Group December 2005 - March 2008
AAA Auto Club South October 2001 - November 2005
Skills
ELI Certified Instructor, Performance Management, Employee Relations, Onboarding, Human Resources, Employee Benefits, Training, Policy, Deferred Compensation, Personnel Management, Management, Employee Handbooks, Talent Acquisition, Workforce Planning, Benefits Administration
Education
Rasmussen College-Minnesota 2012 — 2014
Bachelor of Science (BS), Human Resources and Organizational Leadership
Rasmussen College, BS, HR & Organizational Leadership
Altarum December 2014 - Present
The Auto Club Group March 2011 - December 2014
Amdocs March 2008 - February 2011
AT&T April 1999 - February 2008
Cognizant Technology Solutions June 1996 - November 1997
Infosys July 1992 - April 1996
Skills
Oracle, SDLC, Software Development, Java, Unix, Java Enterprise Edition, Business Analysis, Requirements Analysis, Solution Architecture, Analysis, SQL, Agile Methodologies, Enterprise Architecture, Integration
Education
National Institute of Technology Calicut 1988 — 1992
Bachelors, Electrical Engineeering
The Auto Club Group May 1995 - Present
AAA Michigan. 2002 - 2009
Education
Oakland University 1998 — 2001
The Auto Club Group May 2015 - Present
The Auto Club Group April 2011 - March 2015
The Auto Club Group February 2003 - April 2011
AAA 2003 - 2011
Home Bakery 1999 - 2003
Pine Lake Country Club 1995 - 1997
Skills
Pastry, Cakes, Cruises, Leisure Travel, Travel Management, Tourism, Vacation, Hotels, Chef, Hospitality, Business Travel, Wedding Cakes, Sales, Leisure, Customer Service
Education
Oakland Community College 1987 — 1990
Associates, Culinary Arts
Rochester High School 1983 — 1986
WellPoint July 2006 - Present
The Auto Club Group April 2000 - June 2006
National City Bank February 1987 - April 2000
Skills
Treasury Management, Cash Management, Financial Analysis, Health Insurance, Cash Flow Forecasting, Insurance, Banking, Management, Process Improvement, Leadership, Business Analysis
Education
Michigan State University 1982 — 1986
BA, Financial Administration
Wayne State University
Blue Cross Blue Shield of Michigan September 2008 - Present
Blue Cross Blue Shield Association September 2001 - September 2008
The Auto Club Group August 1998 - September 2002
Skills
Employee Benefits, Call Centers, Process Improvement, Customer Service, Customer Satisfaction, Outlook, Customer Retention, Data Entry, Microsoft Excel, Team Leadership, Access, Sales, Account Management, Administration, Analysis, Banking, Budgets, CRM, Coaching, Customer Experience, Credit, Fax, Employee Relations, Human Resources, Insurance, Interviews, Inventory Management, Management, Lotus Notes, Leadership, Marketing, Microsoft Office, Microsoft Word, Negotiation, PPO, Program Management, Project Planning, PowerPoint, Retail, Risk Management, Strategic Planning, Team Building, Technical Support, Telephone Skills, Teamwork, Training, Time Management, Vendor Management, Windows 7, Troubleshooting
Education
Oakland Community College 2000 — 2005
The Auto Club Group 2006 - Present
Dots 2003 - 2006
Skills
Team Building, Coaching, Recruiting, Customer Service, Sales
Education
Milwaukee Area Technical College 2000 — 2002
UWM 1999 — 2000
WRMD Telemundo - Tampa ZGS Group September 2015 - Present
WellCare Health Plans June 2014 - Present
The Auto Club Group February 2006 - Present
The Auto Club Group February 2006 - Present
Skills
Marketing Strategy, Direct Marketing, Strategy, Strategic Planning, Marketing Communications, Marketing, Social Media Marketing, Email Marketing, Integrated Marketing, Digital Marketing, Marketing Management, Direct Mail, Online Marketing, Database Marketing, Online Advertising, Brand Management, Market Planning, Leadership, Creative Strategy, Product Marketing, Advertising Sales, Project Management, Event Planning, Account Management, Customer Retention, Public Relations, New Business Development, Media Planning, Advertising
Education
Nova Southeastern University
MBA, International Business Administration
Meemic Insurance Company April 2014 - Present
MEEMIC Insurance Company February 2011 - Present
MEEMIC Insurance Company November 2009 - February 2011
MEEMIC Insurance Company May 2009 - November 2009
The Auto Club Group March 2007 - May 2009
The Auto Club Group July 2006 - March 2007
Skills
Property & Casualty..., Claim, Insurance, Customer Satisfaction, Microsoft Office, Training, Call Centers, Coaching, Claims Management, Casualty, Management, Underwriting, Team Building, Liability, Employee Benefits, Casualty Insurance
Education
Oakland University 1987 — 1997
Bachelor of Finance
Midpoint Restoration August 2015 - Present
The Auto Club Group May 2014 - Present
The Auto Club Group July 2013 - May 2014
The Auto Club Group January 2012 - July 2013
The Auto Club Group January 2009 - January 2012
The Auto Club Group November 2006 - December 2008
The Auto Club Group January 2003 - October 2006
Education
University of Detroit Mercy School of Law 2008 — 2013
Juris Doctor
Michigan State University 1995 — 1999
BA
AAA April 1999 - Present
The Auto Club Group 1999 - Present
Pease Insurance Agency January 1994 - January 1999
Skills
Business Planning, Property & Casualty..., Umbrella Insurance, Casualty, Term Life Insurance, General Insurance, Insurance, Commercial Insurance, Whole Life, Life Insurance, Liability, Health Insurance, Fixed Annuities, Underwriting, Disability Insurance, Claim, Legal Liability, Universal Life, Homeowners
Education
Montcalm Community College
Associate's degree, Business Administration and Management, General
The Auto Club Group November 2013 - Present
Blue Cross Blue Shield of Michigan March 2011 - November 2013
NEPC February 2009 - March 2011
ArvinMeritor, Inc. August 2006 - February 2009
Toyota Financial Services 2004 - 2006
Ford Motor Company 1998 - 2004
Skills
Portfolio Management, Derivatives, Financial Modeling, Risk Management, Corporate Finance, Asset Management, Investments, Financial Risk, Strategic Financial..., Finance, Trading, Asset Allocation, Investment Banking, Forecasting, Treasury, Hedging
Education
University of Michigan 1997 — 1998
Master's, Financial Engineering
University of Michigan 1995 — 1997
Master's, Mathematics
Morehouse College 1990 — 1995
Bachelor's, Mathematics
The Auto Club Group March 2014 - Present
xpedx July 2013 - August 2013
Ricoh October 2007 - June 2013
RIcoh 2004 - 2007
Skills
Solution Selling, ITIL, Sales Process, Account Management, Direct Sales, Document Management, Managed Services, Managed Print Services, Process Improvement, Management, B2B, Team Leadership, New Business Development, Contract Negotiation, Outsourcing, SaaS
Education
Point Park University 1999 — 2001
BS, Business
Pennsylvania State University-Erie Campus 1994 — 1997
Multiple attempts
The Auto Club Group December 2014 - Present
AAA Michigan September 2008 - Present
KPMG Audit 2004 - 2007
Nortech, LLC August 2002 - July 2004
Skills
Sarbanes-Oxley Act, Auditing, Financial Analysis, SEC filings, Internal Controls, US GAAP, External Audit, Accounting, GAAP, Financial Reporting, Financial Modeling, Internal Audit, Financial Accounting, Assurance, Due Diligence
Education
Walsh College 2001 — 2004
Bachelors, Accounting
Oakland Community College 1998 — 2000
Associate of Science (A.S.), Accounting
The Auto Club Group Agency Consultant ManagerAllstate InsuranceJune 1984 - June 2004
Skills
Casualty, Commercial Insurance, Commercial Lines, Disability Insurance, Employee Benefits, Fixed Annuities, General Insurance, Health Insurance, Insurance, Legal Liability, Liability, Life Insurance, Negotiation, New Business Development, Professional Liability, Property, Risk Management, Sales, Sales Management, Team Building, Term Life Insurance, Underwriting, Whole Life, Workers Compensation, Umbrella Insurance
Education
Oakland University 1981 — 1983
BS Business Management, Business Management. Computer Science
The Auto Club Group December 2010 - Present
The Auto Club Group May 2007 - December 2010
The Auto Club Group May 2002 - May 2007
The Auto Club Group December 1998 - May 2002
The Auto Club Group July 1995 - December 1998
Skills
Project Management, Strategic Planning, Insurance, Vendor Management, Business Analysis, Requirements Analysis, Process Improvement, Integration, Analytics, Team Leadership, PMP, Business Process, Requirements Gathering, Business Process..., MS Project, Customer Service, Property, PMO, IT Strategy, Leadership, SDLC, Team Building, Management, Visio
Education
U of P 2004 — 2006
MBA, Business
U of P 1999 — 2002
Master of Science (MS), Computer Information Systems
Michigan State University 1987 — 1993
BA, MLM Purchasing & Operations
The Auto Club Group October 2011 - Present
Comerica Bank January 2007 - October 2011
Ford Motor Credit Company October 2002 - December 2006
Skills
Project Planning, Contract Negotiation, PMO, PMP, SDLC, Project Portfolio..., Vendor Management, Resource Management, Mainframe, Risk Management, Visio, Business Analysis, Process Improvement, Business Process, Requirements Analysis, Management, Windows Server, Cisco Technologies, IT Strategy, Servers, IT Management, Integration, Enterprise Architecture, Unix, Disaster Recovery, Requirements Gathering, ITIL, Data Center, Networking, SharePoint, Microsoft Exchange, System Deployment, VPN
Education
Oakland University 1996 — 1999
Bachelor of Science, Management Information Systems
Ogemaw Heights 1986 — 1989
The Auto Club Group April 2015 - Present
The Auto Club Group December 2012 - April 2015
The Auto Club Group June 2012 - December 2012
Jawood January 2011 - December 2011
Skills
Leadership, Strategic Planning, Training, Coaching, Employee Training, Management, Organizational...
Education
Oakland University 2009 — 2010
Masters, Training and Development
ComForcare Senior Services February 2011 - Present
William Beaumont Hospitals July 2005 - January 2011
The Auto Club Group 1998 - 2004
Skills
Process Improvement, HIPAA, EMR, Healthcare, Customer Service, Training, Call Centers, Epic Systems, Management, Coaching, Software Documentation, Leadership, Outlook, E-Learning, Case Management
Education
Oakland University
Bachelor's degree, Human Resources/Training & Development
Centauri Specialty Insurance Holdings, Inc. January 2013 - Present
The Auto Club Group May 2010 - January 2013
Unitrin Specialty September 2006 - January 2010
American Strategic Insurance July 2005 - August 2006
American Strategic Insurance November 2003 - June 2005
ACE INA January 2002 - November 2003
LegalWise January 2001 - January 2002
BANKERS INSURANCE GROUP January 1998 - January 2001
BANKERS INSURANCE GROUP January 1997 - January 1998
Skills
Insurance, Underwriting, Training, Property & Casualty..., Management, General Insurance, Liability, Marketing, Casualty, Employee Benefits, Strategy, Team Building, Strategic Planning, Umbrella Insurance, Reinsurance, Software Documentation, Claim, Coaching, Health Insurance, Homeowners, Life Insurance, Commercial Lines, Program Management, Professional Liability, Casualty Insurance, Analysis, Commercial Insurance, Claims Management, Competitive Analysis, Legal Liability
Education
Nova Southeastern University 1999 — 2001
MBA, Business
Eckerd College - St
BA, Business Administration
The Auto Club Group 1996 - Present
Education
Michigan State University
B.A., Public Affairs
Thomas M. Cooley Law School
J.D.
The Auto Club Group January 2011 - Present
The Auto Club Group August 2007 - Present
Global Travel Corp January 2000 - October 2006
Global travel corp January 1996 - January 1998
no company January 1987 - December 1993
Sanilac County 4-H Program January 1983 - December 1986
Education
Michigan State University 1987 — 1987
n/a, Education
Northern Michigan University 1974 — 1978
Bachelor of Science, Education
norhern michigan university
Bachelors
MESSA September 2011 - Present
Vertafore January 2010 - August 2011
The Auto Club Group July 2007 - November 2009
Dura Automotive April 2006 - April 2007
Workscape October 2004 - April 2006
NSTAR Services February 2001 - October 2004
NSTAR Services August 1999 - February 2001
Lahey Clinic November 1997 - August 1999
General Cinema Companies May 1996 - November 1997
Massachusetts Institute of Technology October 1991 - May 1996
Skills
Web Applications, Software Documentation, Testing, Requirements Gathering, Access, Databases, Crystal Reports, PL/SQL, Performance Management, Quality Assurance, Oracle, Microsoft Excel, PeopleSoft, Program Management, Project Management, ERP, Software Engineering, Management, Project Planning, XML
Education
Michigan State University
Bachelor of Arts, German
The Auto Club Group June 2002 - Present
Abbott Nicholson June 1993 - June 2002
Skills
Employee Benefits
Education
New York University School of Law 1992 — 1993
LLM, Tax Law
University of Detroit School of Law 1989 — 1992
JD, Law
University of Michigan 1981 — 1985
BA, Economics
KPD Insurance, Inc. May 2015 - Present
KPD Insurance 2013 - 2015
Tri-County Insurance Group 2007 - 2012
Nationwide Insurance December 2004 - June 2007
The Auto Club Group December 2003 - December 2004
Allstate November 1996 - June 2003
Nationwide Insurance November 1985 - November 1996
Skills
Team Building, Operations Management, Risk Management, Insurance, Claim, Underwriting, Agency Operations, Commercial Insurance..., Product Management, Regional Carrier...
Education
Oregon State University 1980 — 1984
Bachelor's degree, Business Administration, Management and Operations
CPCU 1990 — 1995
CPCU
The Auto Club Group September 2014 - Present
Oklahoma State University January 2014 - August 2014
Oklahoma State University August 2013 - August 2014
Oklahoma State University May 2013 - August 2013
UNISYS India October 2011 - March 2012
Nowfloat Technologies May 2011 - September 2011
Skills
SAS Certified Base..., GOOGLE ANALYTICS..., SAS Base, SAS STAT, JMP CERTIFIED DATA..., SAS ENTERPRISE MINER, SAS ENTERPRISE GUIDE, R, SAS GRAPH, IBM SPSS, ITIL, Visual Analytics, Incident Management, Problem Management, Active Directory, BMC Remedy, Citrix, Remote server specialist, Java, jQuery, JSP, HTML, XHTML, C, C++, Macromedia flash, Macromedia Dreamviewer, MySQL, Distributed Databases, UML, Website Development, MASM, MS Office, Network Programming, Technical Support, Microsoft SQL Server, SPSS, SAS programming, Business Intelligence, SAS, Microsoft Office, Databases, Data Mining, SAS Programming, SQL
Education
Oklahoma State University 2012 — 2014
Master's degree, Management Information Systems, General
Vidya Vikas Institute Of Technology 2007 — 2011
Bachelor's degree, Information Technology, A
The Auto Club Group October 2012 - Present
MetLife December 2011 - October 2012
American Community Mutual Insurance Company January 2008 - March 2011
American Community Mutual Insurance Co January 2008 - March 2011
ASAP Home Medical Equipment LLC March 2007 - January 2008
ASAP Home Medical Equipment LLC March 2007 - January 2008
Aerotek October 2006 - January 2007
Aerotek October 2006 - January 2007
Cashland August 2005 - January 2006
Education
Redford High School 1997 — 2001
Diploma, College Prep
National Institute of Technology
Medical Administrative Assistant
National Institute of Technology
Medical Administrative Assistant
Redford High School
College
Redford High School
Diploma, College
Wayne County Community College
Liberal Arts
Wayne County Community College
Liberal Arts
AAA Auto Club Group South November 2000 - Present
The Auto Club Group November 2000 - Present
The Auto Club Group November 2000 - Present
ACG November 2000 - Present
Skills
Underwriting, Insurance, Sales, Call Centers, Commercial Insurance, Casualty, Liability, Property & Casualty..., Claims Management, Legal Liability, Umbrella Insurance, General Insurance, Customer Service, Subrogation, Commercial Lines, Claim
Education
Polk Community College 1995 — 2000
Associate's degree, Business Administration and Management, General and Marketing, 3.8
TIAA-CREF July 2010 - Present
The Auto Club Group December 1999 - June 2010
IBM January 1996 - December 1999
Electronic Data Systems (EDS) 1985 - 1996
Education
Oakland University
Master's Degree, Computer Engineering
Northern Michigan University
Bachelor's Degree, Bachelor of Science, Business Data Processing
Dearborn General Agency January 2006 - December 2012
The Auto Club Group March 1987 - December 2005
Skills
Personal Lines..., Computer Literate -...
Education
Oakland Community College 1988 — 1991
Incomplete Associates Degree, Business Administration and Management, General, 3.8 GPA
AAA CHICAGO MOTOR CLUB June 1985 - Present
The Auto Club Group October 2001 - June 2005
Skills
Tourism, Call Centers, Customer Service, Sales, Customer Satisfaction, Insurance, Property & Casualty..., Customer Retention, Account Management, Health Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, Sales Management, Online Advertising, PowerPoint, Commercial Insurance, Team Building, Life Insurance, Alaska Destination..., Italy Destination..., Honeymoon and...
Education
Parkland College 1984 — 1987
Travel and Tourism Certificate, Tourism and Travel Services Management
Parkland College 1984 — 1987
Radiologic Technology/Science - Radiographer
General Motors July 2015 - Present
Navigation Solutions May 2012 - April 2015
General Dynamics Land Systems September 2004 - April 2012
AAA Michigan Claims May 2004 - September 2004
The Auto Club Group January 1999 - January 2003
Skills
Software Engineering, Software Development, Embedded Software, Embedded Systems, C++, C, Embedded C, Python, Perl, Shell Scripting, SQLite, Microsoft SQL Server, MySQL, SQLAlchemy, XML, Agile Methodologies, Continuous Integration, Unit Testing, Test Driven Development, HTML, PHP, Testing, Device Drivers, Subversion, Mercurial, Git, ClearCase, ClearQuest, CMake, SCons, Linux, Embedded Linux, RTOS, Unix, Windows, Windows Server, Mac OS, System Architecture, CMMI, Engineering Management, Version Control
Education
Oakland University 2006 — 2009
Master of Science (M.S.), Embedded Systems Engineering
Oakland University 1999 — 2004
Bachelor of Science in Engineering (B.S.E.), Computer Engineering
The Auto Club Group 2000 - Present
Education
Lake Central High School
Purdue University Calumet
Elementary Education and Teaching
Auto Club of Southern California October 2010 - Present
The Auto Club Group January 1989 - October 2010
Comerica Bank January 1996 - January 1998
Skills
Microsoft Excel, Auditing, General Ledger, Account Reconciliation, Budgets, Accounts Payable, Internal Controls, Sarbanes-Oxley Act, Accounts Receivable, Financial Accounting, QuickBooks, Microsoft Word, Microsoft Office, GAAP, Payroll, Process Improvement, Forecasting, Financial Statements, Variance Analysis, PeopleSoft, Managerial Finance
Education
Walsh College of Accountancy and Business Administration 1993 — 1998
Master of Science (MS), Finance, General
Michigan State University 1980 — 1984
Bachelor's degree, Accounting
DSC Logistics January 2014 - June 2015
Alexander Lumber 2012 - 2013
Panduit 2004 - 2009
The Auto Club Group 2000 - 2004
Skills
Employee Relations, Onboarding, HRIS, Employee Benefits, Benefits Administration, Performance Management, Talent Acquisition, Talent Management, Employee Engagement, Applicant Tracking..., Human Resources, Recruiting, Succession Planning, PeopleSoft, Organizational..., Training, Employee Training, Process Improvement, Sourcing, FMLA, Administration, Personnel Management
Education
Northern Illinois University
Bachelor's degree, Management with HR emphasis
Northern Illinois University
Bachelor's degree, Human Resources Management/Personnel Administration, General
The Auto Club Group August 2007 - Present
AAA August 2007 - Present
Nails by Avonne September 2002 - Present
Catholic Charities January 2006 - January 2007
Skills
Cross Selling, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Hotels, Car Rental, Financial Accounting, Manicures, Pedicures, Acrylic, Nail Care
Education
Mott Community College
Allied Health/Nursing
University of Michigan 2000 — 2001
Registered Nursing/Registered Nurse
Tennessee State University 1998 — 1999
Registered Nursing/Registered Nurse
Hair Force Academy
Tennessee State University
University of Michigan
The Auto Club Group December 2012 - Present
******** April 2001 - December 2012
Skills
Enterprise Architecture, Business Intelligence, IT Strategy, Requirements Gathering, IT Management, Process Improvement
Education
New Horizon Learning of Omaha 2003 — 2004
Microsoft Certified Systems Engineer, Vendor management
Midland Lutheran College 1997 — 2001
Business Administration, Management Information Systems
The Auto Club Group January 2015 - Present
Rite Aid October 2011 - December 2014
Education
Oakland University
Associate of Arts and Sciences (A.A.S.), Accounting and Business/Management
The Auto Club Group January 1997 - February 2015
Federated Insurance August 1988 - January 1997
Skills
Claims Management, Property Litigation, Property and Casualty..., Personal and commercial..., Multi-Line claims..., Leadership, Coaching and counseling, Employee Training, Commercial Insurance, Workers Compensation, Umbrella Insurance, General Insurance, Legal Liability, Subrogation, Property Damage, Commercial Lines, Underwriting, Professional Liability
Education
Oakland University
Business Administration
Iowa Mutual Insurance Group October 2010 - Present
The Auto Club Group July 1982 - February 2009
Education
Parkland College 1981 — 1985
Bachelor of Business Administration (B.B.A.)
Cissna Park High School
The Auto Club Group August 2013 - Present
The Auto Club Group February 2002 - August 2013
Skills
Sales, Team Management, Call Center..., Recruiting, Property & Casualty..., Coaching, Customer Satisfaction, Call Centers, Selling, Insurance, Life Insurance, Talent Acquisition, Interviews, Process Improvement
Education
Michigan State University 1994 — 1999
Bachelor of Arts (BA), Communication and Media Studies
The Auto Club Group April 2014 - Present
Michael Bell Insurance Agency April 2014 - Present
State Farm February 2012 - March 2014
Skills
Life Insurance, Customer Service, General Insurance, Commercial Insurance, Property & Casualty..., Umbrella Insurance, Liability, Claim, Employee Benefits, Workers Compensation, Underwriting, Casualty Insurance
Education
Mid Michigan Community College
Associate's degree, Business Administration and Management, General
Strayer University
Willows and Waters Senior Living October 2014 - Present
Joes Liquors August 2011 - Present
Lupient Automotive Group May 2014 - May 2015
Lupient Automotive Group May 2014 - May 2015
Rochester Ford September 2012 - May 2014
COUNTRY Financial® May 2008 - August 2012
Liberty Mutual Insurance October 2006 - May 2008
The Auto Club Group February 2005 - October 2006
Farm Bureau Financial Services September 2002 - February 2005
Education
Minnesota State University, Mankato 2000 — 2002
Bachelors of Science Business Management, Business, Management, Marketing, and Related Support Services
The Auto Club Group June 2004 - Present
Education
Orange Coast College 1975 — 1977
Associate of Arts and Sciences (A.A.S.), Art and Business