The Auto Club Group
Industry: Company
DescriptionFounded: 1916 Subsidiaries: Auto Club Trust, FSB, Auto Club South Insurance Company, Auto Club Services, Inc., AAA Michigan
The Auto Club Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at The Auto Club Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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The Auto Club Group Employees
L. D. Bodensteiner Insurance 2011 - Present
Self - Independent April 1998 - Present
Western Fraternal Life Association April 1998 - Present
The Auto Club Group October 1986 - April 1998
Skills
Home, Small Business, Health Insurance, Insurance, Disability Insurance, Term Life Insurance, Life Insurance, Commercial Insurance, Property & Casualty..., Long-term Care, Fixed Annuities, Umbrella Insurance, General Insurance, Whole Life, Workers Compensation, Universal Life, Homeowners, Legal Liability, Employee Benefits, Professional Liability, Brokers, Retirement Planning, Liability, Marine Insurance, Casualty Insurance, Customer Service
Education
University of Northern Iowa
Bachelor's degree, Industrial Technology/Technician, 3.5
Meemic Insurance Company October 2014 - Present
Meemic Insurance Company March 2012 - October 2014
Allstate October 2006 - September 2012
The Auto Club Group 2002 - 2005
The Auto Club Group 1998 - 2002
The Auto Club Group 1995 - 1997
AAA Michigan 1989 - 1995
Skills
Property & Casualty..., Life Insurance, Sales Management, Sales, Sales Process, Term Life Insurance, Strategic Planning, Customer Retention, New Business Development, Team Building, Business Analysis, Business Strategy, Business Planning, Business Process..., Business to Business..., Software Solutions, Strategic Consulting, Insurance, Performance Management, Underwriting, Small Business, Team Leadership, Disability Insurance, Strategy, Leadership Development, Management, Recruiting, Sales Operations, Change Management, Business Development, Project Management, Customer Satisfaction, Casualty, Umbrella Insurance, General Insurance, Commercial Insurance, Health Insurance, Training, Leadership, Entrepreneurship, Casualty Insurance, Customer Service, Liability, Fixed Annuities, Coaching, Public Speaking
Education
University of Michigan-Flint 1978 — 1981
Bachelor of Science (B.S.), Business Administration, Management and Operations
The American College 1985 — 1988
Life Underwriter Training Council Fellowship, Financial Services
Grand Blanc 1973 — 1977
College Prep, STEM, 3.6
Dell March 2010 - Present
The Auto Club Group January 2013 - Present
NYU Langone Medical Center February 2013 - Present
NYU Langone Medical Center February 2012 - February 2013
Mount Sinai Medical Center June 2011 - February 2013
MedStar Health May 2010 - February 2013
Skills
Healthcare Information..., Information Technology, Management, ITIL v3 Foundations..., IBM iSeries, Windows Server, Mac OS X, Windows 7, Microsoft Office, HTML, Visual Basic, Operations Management, ITIL, OS X, Citrix, Technical Support, Troubleshooting, Software Documentation, Help Desk Support, Service Desk, System Administration, SharePoint
Education
University of Nebraska-Lincoln 2007 — 2010
Master of Business Administration (M.B.A.), Business/Corporate Communications
Pius
West Corporation July 2012 - Present
The Auto Club Group November 2011 - July 2012
Culligan May 2004 - November 2011
Skills
Mathematics, Microsoft Excel, SQL, Research, SPSS, Microsoft Office, Troubleshooting, Linux, Customer Satisfaction, Customer Service, Telecommunications, Creating/Delivering...
Education
University of Nebraska at Kearney 2004 — 2011
Bachelor of Science (B.S.), Mathematics and Pscychology
Bradford White August 2012 - Present
The Auto Club Group October 2011 - August 2012
Skills
Customer Service, Data Analysis, Claims Handling, Claims Resolution, Access, Analysis, Call Centers, Cross-functional Team..., Customer Satisfaction, Inventory Management, Operations Management, Outlook, Process Improvement, Quality Assurance, Software Documentation, System Administration, Team Building, Technical Support, Training, Troubleshooting, Windows
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Information Systems
Thornapple Kellogg 2004 — 2008
Diploma, General Studies
The Auto Club Group March 2014 - Present
Barmuda Companies 2010 - 2013
Skills
Customer Service, Customer Satisfaction, Fast-paced, Time Management, Teamwork, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Social Networking, Leadership, Public Speaking, Employee Training
Education
University of Northern Iowa 2006 — 2011
Bachelor's degree, Psychology
University of Michigan fMRI Lab May 2012 - August 2012
The Auto Club Group May 2011 - August 2011
Skills
Spanish
Education
University of Michigan 2010 — 2014
BS, Biopsychology, Cognition, and Neuroscience
The Auto Club Group January 2015 - Present
The Auto Club Group April 2012 - January 2015
AAA Auto Club South December 2007 - April 2012
AAA Auto Club South October 2006 - December 2007
AAA Auto Club South August 1999 - October 2006
AAA Auto Club South August 1998 - August 1999
AAA Auto Club South January 1995 - August 1998
Skills
Copywriting, Marketing Communications, Travel Writing, Online Marketing, Social Media, Marketing, Marketing Management, Strategic Planning, Social Media Marketing, Email Marketing, Management, Public Relations, Team Leadership, Direct Marketing, Publishing, Digital Marketing, Advertising, Marketing Strategy, Integrated Marketing, Social Networking, Digital Strategy, E-commerce, Online Advertising, Lead Generation, Brand Management
Education
University of South Florida 2004 — 2006
MBA, Marketing, Information Technology, Management
University of South Florida 1987 — 1991
BA, Mass Communications
OptumInsight UnitedHealth Group October 2014 - Present
The Nolan Company August 2013 - Present
The TriZetto Corporation September 2003 - July 2013
First Consulting Group June 1996 - August 2003
The Auto Club Group April 1994 - May 1996
Cerner Corporation April 1992 - April 1994
Accenture June 1987 - April 1992
Skills
SDLC, Sybase, Requirements Gathering, Requirements Analysis, Software Project..., Agile Methodologies, Healthcare Information..., Vendor Management, Business Analysis, Process Improvement, Software Implementation, Program Management, Integration, Business Process, Strategy, CRM, Management, Project Portfolio..., Cross-functional Team..., Enterprise Software, Health Information..., Healthcare Consulting, Management Consulting, Healthcare
Education
University of Michigan Business School 1985 — 1987
Master of Business Administration (MBA), Finance, General
University of Michigan 1979 — 1983
Bachelor of Science (BS), Biology, General
The Auto Club Group October 2013 - Present
The Auto Club Group October 2007 - October 2013
Tampa Bay Times - Times Publishing Co September 2006 - May 2010
The Parent Guide Magazine March 2006 - July 2009
Skills
Public Relations, Ap Style, Media Relations, Oil and Fuel Price..., Travel and Tourism..., On-camera Interviews, Strategic Communications, Media Training, News Releases, Electric Vehicle..., News Writing, Publicity, Product Development, Program Management, Creative Thinking, Survey Development, Team Leadership, Motivation, Copywriting, Corporate Communications, Internal Communications, Marketing Communications, Social Media Marketing, Timely Decision Making, Crisis Communications, Blogging, Newsletters, Event Planning, Speech Writing, Spokesperson, Press Releases, Newspapers, Video Production, Web Content, Facebook, Editing, Social Networking, AP Style, Editorial, Internal & External..., Communications Planning, New Media, Public Speaking, Advertising, Journalism, Social Media
Education
University of South Florida 2002 — 2007
BA, Journalism/News Editing
The Auto Club Group December 2014 - Present
Kearney Regional Medical Center February 2014 - December 2014
Self-employed 2012 - December 2014
University of Nebraska at Kearney August 2012 - December 2012
University of Nebraska at Kearney August 2010 - May 2012
University of Nebraska at Kearney August 2010 - May 2012
University of Nebraska at Kearney August 2009 - May 2010
University of Nebraska at Kearney August 2007 - May 2008
Skills
Laboratory, Research, Microsoft Office, Social Media, Care Giver, Home Care, Molecular Biology, General Biology, Molecular & Cellular..., Molecular Genetics, Physiology, Laboratory Technicians, IRB, Property & Casualty..., Sales, qRT-PCR, PCR, mRNA extraction, DNA Extraction, Subtraction Libraries, Biofuels, Fluorescence Microscopy, Agarose Gel..., Organic Chemistry, Laboratory Instructor
Education
University of Nebraska at Kearney 2010 — 2012
Master of Science (M.S.), Molecular Genetics
University of Nebraska at Kearney 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Health Services/Allied Health/Health Sciences, General
Totem Ocean Trailer Express February 2015 - Present
DaVita May 2008 - February 2015
Toyota February 2007 - May 2008
The Auto Club Group June 2001 - February 2007
Mount Clemens Regional Medical Center November 2000 - June 2001
Raft International Ltd June 1999 - October 2000
Panasonic PMDC June 1997 - June 1999
Sysguard Computer Solutions Ltd October 1996 - May 1997
Flight Refuelling Ltd January 1991 - October 1996
National Westminster Bank October 1988 - January 1991
Skills
Virtualization, IT Portfolio, ITIL, Program Management, Management, Project Management, Windows Server, Microsoft SQL Server, Business Process Design, Architecture, SDLC, SharePoint, PMI, IT Management, Integration, Microsoft Exchange, Servers, Data Center, IT Operations, Active Directory, Troubleshooting, System Administration, Software Documentation, CRM, Disaster Recovery, Enterprise Software, System Deployment, Enterprise Architecture, Outsourcing, IT Strategy, Networking, VMware, Service Delivery, Team Leadership, Telecommunications, Information Technology, Vendor Management
Education
University of Phoenix
BSIT
New Horizons 2002 — 2003
MSCE in Windows 2000
Brightway Insurance July 2012 - Present
The Auto Club Group August 2009 - May 2012
AAA Auto Club South July 2007 - August 2009
Skills
Team Leadership, Coaching, Fixed Annuities, Account Management, Casualty, Claims Management, Customer Service, General Insurance, Homeowners, Insurance, Leadership, Life Insurance, Management, Marketing, Process Improvement, Property, Risk Management, Sales, Sales Management, Small Business, Strategic Planning, Team Building, Umbrella Insurance, Underwriting
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Business Administration, Management and Operations
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business
National Indemnity Company October 2012 - Present
National Indemnity Company March 2012 - October 2012
The Auto Club Group November 2011 - March 2012
Professional Safety Consulting, Inc November 1999 - August 2011
Greey/Pickett August 1997 - May 1999
Skills
Microsoft Office, Adobe Acrobat, Photoshop Elements, AutoCAD, Budgets, Proofreading, PowerPoint, Newsletters, Microsoft Excel, Editing, Revit
Education
University of Nebraska-Lincoln
Bachelor of Science, Architecture
Kennari Consulting (formerly Parrish Consulting) March 2014 - Present
The Auto Club Group September 2010 - March 2014
The Auto Club Group July 2009 - September 2010
The Auto Club Group April 2007 - July 2009
The Auto Club Group July 2000 - April 2007
Axios Incorporated October 1999 - June 2000
RCI Travel 1998 - 1999
RCI Travel 1997 - 1998
RCI Travel 1993 - 1997
RCI Travel 1990 - 1993
Skills
Fundraising, Nonprofits, Public Speaking, Event Planning, Team Building, Public Relations, Planned Giving, Capital Campaigns, Volunteer Management, Event Management, Program Development, Customer Service, Community Outreach, Grant Writing, Leadership Development, Budgets, Social Media, Social Networking, Community Development, Research
Education
University of Southern California 2014 — 2016
Master of Public Administration - Non-Profit Management Specialization
Western Michigan University - Haworth College of Business 1996 — 1999
Master of Business Administration (M.B.A.), Business Administration and Management, General
Calvin College 1986 — 1990
BA, Business Administration
The Auto Club Group January 2014 - Present
The Auto Club Group August 2012 - January 2014
AAA The Auto Club Group April 1994 - August 2012
Civitan International 2009 - 2011
AAA Auto Club South October 2008 - September 2009
AAA Auto Club South December 2000 - September 2008
United States Marine Corps September 1970 - February 1994
Skills
Direct Marketing, Customer Relations, Non-profit Associations, Employee Benefits, Leadership, Retail, Personal Lines Insurance
Education
University of South Florida 1980 — 1981
Bachelor of Science, Business Management
The Auto Club Group October 1995 - July 2013
MetLife 1975 - 1994
Skills
Leadership, Marketing, Team Building, Executive Management, Sales, Strategic Planning, Management, Program Management, Vendor Management, Sales Management, Customer Retention, Strategy, Insurance, Recruiting, Call Centers, Product Management, Strategic Partnerships, New Business Development, Market Planning, Account Management, Marketing Strategy, Customer Satisfaction, Business Strategy, Business Development, Training, Public Speaking, CRM, Leadership Development, Coaching, Business Planning, Sales Process, Sales Recruitment, Sales Retention, Sales Management..., Customer Service
Education
University of North Carolina at Chapel Hill 1973 — 1975
Master of Business Administration (MBA)
Wake Forest University 1967 — 1971
BBA
Bank of the West March 2015 - Present
a.Muse Works October 2011 - Present
Phillips Manufacturing Co. June 2014 - January 2015
Phillips Manufacturing Co. February 2014 - June 2014
Phillips Manufacturing Co. April 2013 - February 2014
Cabela's July 2012 - January 2013
Avenue May 2011 - July 2011
Lane Bryant - Charming Shoppes November 2010 - April 2011
The Auto Club Group November 2009 - February 2010
Gateway Landscape and Tree Service, L.L.C. August 2008 - November 2009
Skills
Training, Editing, Leadership, Software Documentation, Teaching, Data Entry, Adult Education, Proofreading, Program Management, Copy Editing, Microsoft Office, Instructional Design, Grant Writing, Call Center, Call Center..., Public Speaking, Proposal Writing, Proposal Production, Proposal Support, Multi-line Phone, ADDIE, Writing, Intrapersonal Skills, Merchandisers, Customer Service..., Evaluation Strategies, Evaluation Design, Assessment Strategies, Assessment Development, Analysis, Research, Storyboarding, Retail, Employee Engagement, Development Of Employees, Professional..., Community Education, Post-secondary Education, Composition, College Composition, English Composition, Written Correspondence, Course Evaluation, Curriculum Development, Curriculum Design, Curriculum Assessment, Compliance, Quality Assurance, Technical Writing, Manufacturing
Education
University of Phoenix 2010 — 2012
Master of Arts (M.A.), Adult Education and Training
University of Nebraska at Omaha 1999 — 2005
MA, English
University of Nebraska at Omaha 1993 — 1998
BA, English
Benson High School 1986 — 1990
GED
Fiserv June 2014 - Present
The Auto Club Group October 2011 - May 2014
AAA Auto Club South September 2006 - October 2011
AAA Auto Club South November 2003 - September 2006
Hyperion Medical, Inc. July 2001 - October 2003
Walt Disney World Company June 1999 - June 2001
Walt Disney World May 1998 - August 1998
U.S. House of Representatives October 1997 - May 1998
Skills
Marketing Research, Analytics, Cross-functional Team..., Market Research, Consumer Insight, Quantitative Research, Qualitative Research, Focus Groups, SPSS, SAS, Integrated Marketing, Customer Insight, Market Analysis, Consumer Behaviour, Marketing, Competitive Intelligence, Survey Design, Segmentation, Leadership, Report Writing, Online Research, Competitive Analysis, Statistics, Data Analysis, Advertising Research, Primary Research, Questionnaire Design
Education
University of South Florida - College of Business Administration 1995 — 1999
Bachelor of Science (B.S.)
The Auto Club Group May 2012 - Present
AAA Auto Club South November 2007 - May 2012
FKQ Advertising 2005 - 2007
Haziza January 2003 - December 2004
masonite 2001 - 2003
Pilgrim Software February 2000 - October 2000
Skills
CSS, JavaScript, HTML, Microsoft SQL Server, Web Development, ASP.NET, jQuery, VB.NET, E-commerce, Photoshop, XML, Web Design, Social Media, Social Media Marketing, Illustrator, Facebook, YouTube, Twitter, Digital Marketing, T-SQL, Graphic Design, Google Analytics, User Interface Design, Online Marketing, Marketing, User Experience, Marketing Strategy, Adobe Creative Suite
Education
University of Miami 1996 — 1999
BFA, Graphic Design & Art History
Howell high school 1992 — 1996
The Auto Club Group March 2013 - Present
The Auto Club Group July 2010 - Present
Fawaz Insurance Agency Inc April 2000 - June 2010
Skills
Property & Casualty..., Umbrella Insurance, Underwriting, Insurance, General Insurance, Legal Liability, Commercial Insurance, Casualty, Liability, Term Life Insurance, Life Insurance, Professional Liability
Education
Wayne State University 2001 — 2004
Master of Business Administration (MBA), Finance, General
University of Michigan 1996 — 2000
Bachelor of Science (B.S.), Sociology
CSAA Insurance Group July 2010 - Present
Property Casualty Insurers Association of America 2014 - 2014
AAA Club Partners 2010 - 2014
BRE Properties 2008 - 2014
Bay Area Council 2007 - 2014
AAA Northern California, Nevada & Utah 2005 - 2010
Golden Gate National Parks Conservancy 2006 - 2008
The Auto Club Group 1993 - 2000
Skills
Property & Casualty..., Corporate Strategy, Strategy Execution, Executive Leadership, Business Transformation, Organizational Culture, Corporate Finance, Underwriting, Insurance, Claim, Liability, Executive Management, Mergers, Leadership, Business Strategy, Strategy, Mergers & Acquisitions, Team Building, Change Management
Education
University of Michigan
Master of Business Administration (MBA)
University of Michigan-Dearborn
BSA, Accounting
Alliance Realty Group, LLC/Real Estate Consultant July 2014 - Present
OhioHealth March 2006 - June 2014
The Auto Club Group 2003 - 2006
Edward Rose & Sons 1996 - 2003
Comerica Bank & Munder Capital Management 1991 - 1996
Skills
Budgets, Financial Analysis, Leadership, Finance, Customer Service, Team Building, Contract Management, Project Management, Business Development, Operating Budgets, Capital Budgets, Financial Modeling, Legal Contract Review, Contract Negotiation, Architectural..., Real Estate Development, Utilities Management, Acquisitions Analysis, Debt Underwriting, Property Management, Process Improvement, Strategic Planning, Real Estate, Commercial Real Estate, Strategy, Management, Investments
Education
University of Michigan - Stephen M. Ross School of Business 1982 — 1985
MBA, Finance
University of Michigan 1977 — 1985
BS Architecture, Master of Architecture, Architecture, Structures
The Auto Club Group July 2012 - Present
Blue Cross Blue Shield of Michigan (BCBSM) June 2005 - July 2012
AAA Life Insurance Company October 2003 - July 2005
Forest Health Services (Barix) 2002 - 2004
EDS, an HP Company July 1998 - February 2001
BMO Financial Group July 1984 - June 1998
Price Waterhouse April 1981 - June 1984
Harvey Tator, CA 1976 - 1980
Skills
Healthcare, SOX, Audit, Auditing, IT Audit, Internal Controls, Compliance, Risk, Insurance, Internal Audit, Risk Assessment, Process Improvement, CISA, Business Process, Assurance, Security, SAS70, Business Process..., Excel, Compliance Audits, Sarbanes-Oxley, SDLC, Change Management, COSO, SOX 404, Financial Audits, COBIT, SSAE 16, Information Security, Business Continuity, Sarbanes-Oxley Act, Financial Risk, Quality Auditing, PeopleSoft, Information Technology, Governance, Disaster Recovery, Analysis, Managerial Finance, Microsoft Excel, Finance, Risk Management, Integration, PMO, General Ledger, Enterprise Risk..., Information Security..., ITGC
Education
CISA 1998 — 1998
CISA, Information Systems Auditor, 90%
Certified Public Accountant, USA 1998 — 1998
CPA, Accounting, 92/100
Institute of Chartered Professional Accountants of Ontario 1978 — 1980
Chartered Professional Accountant, Accounting, Audit & Tax, 359/400
York University 1978 — 1980
BBA, Adminsitrative Studies
University of Mumbai 1973 — 1977
B. Com., Accounting
Walgreens September 2011 - Present
Grand Haven Coast Guard Festival, Inc. July 2009 - August 2009
The Auto Club Group June 2008 - August 2008
Skills
Microsoft Office, Public Speaking, Customer Service, Microsoft Excel, PowerPoint, Social Media, Microsoft Word
Education
University of Michigan 2006 — 2011
Bachelor of Science, Earth Systems Science, Atmospheric
University of Michigan 2006 — 2011
Bachelor of Science, Environmental Geoscience
Grand Haven High School 2002 — 2006
The Auto Club Group May 2013 - Present
The Auto Club Group January 2012 - May 2013
The Auto Club Group 2008 - 2012
AIG 2001 - 2006
National Car Rental 1999 - 2001
Skills
Liability, Casualty, Insurance, Claim, Legal Liability, Auditing, Train New Employees, Liability Analysis
Education
NDSU 1985 — 1998
BS, Business
NDSCS
Associate of Science (A.S.), Computer Programming
University of Minnesota-Morris
Psychology
The Auto Club Group March 2014 - Present
The Auto Club Group December 2011 - February 2014
Michaels Stores, Inc. October 2010 - December 2012
The Auto Club Group April 2008 - December 2011
The Auto Club Group April 2008 - January 2010
Performance Transporation Services June 2006 - April 2008
Auto Club Group October 2001 - June 2006
Marketing Partners Co., Inc. April 1998 - September 2001
Daly Merritt Insurance September 1995 - April 1998
Skills
Bankruptcy, Visio, Auditing, Process Improvement, PeopleSoft, Vendor Management, Outlook, Insurance, Microsoft Excel, Customer Service, Access, Operations Management, Budget, Team Building, Microsoft Office, Management, Analysis, Training, Accounts Payable
Education
University of Michigan - Dearborn 2000 — 2005
BBA, Management
The Auto Club Group April 2014 - Present
Skills
Microsoft Office, Microsoft Excel, Customer Service, Outlook, PowerPoint, English, Windows, Microsoft Word, HTML, Budgets
Education
University of Michigan 2002 — 2007
Bachelor of Arts, English and Psychology
Heritage Bank February 2010 - Present
The Auto Club Group October 1995 - August 2009
Skills
Property & Casualty..., Health Insurance, Commercial Insurance, Life Insurance, Umbrella Insurance, Term Life Insurance, General Insurance, Medicare Supplement..., Medicare Part D, Medicare Advantage, Annuity Sales
Education
University of Nebraska at Kearney
Bachelor of Science (B.S.), Business Administration, Management and Operations
University of Michigan Health System March 2013 - Present
University of Michigan Health System June 2012 - March 2013
First American Title April 2011 - June 2012
The Auto Club Group June 2007 - August 2010
Skills
Healthcare Management, Mathematical Programming, Mathematical Modeling, MS Excel Pivot Tables, Matlab, Access, Data Mining, Databases, Lean Manufacturing, PowerPoint, Management, Microsoft Word
Education
University of Michigan 2008 — 2012
Bachelor of Science (B.S.), Industrial and Operations Engineering
Blue Cross Blue Shield of Michigan September 2011 - Present
AAA Life Insurance Company April 2006 - June 2011
The Auto Club Group March 2000 - March 2006
Skills
Direct Marketing, Marketing Strategy, Predictive Analytics, Statistical Modeling, Campaign Management, Mailing List Management, Decision Trees, Market Research, A/B testing, Creative Strategy, Customer Segmentation..., Email Marketing, Social Media Marketing, Customer Lifecycle..., Customer Retention, Lifetime Value, ROI Optimization, Dashboard Metrics, Risk Management, Vendor Management, Stakeholder Engagement, Project Management, SQL Server Management..., SAS, IBM SPSS, SPSS Clementine, IBM Modeler, SPSS, Predictive Modeling, SAS programming, Segmentation, Data Mining, A/B Testing, SAS Programming, Business Analysis, Analytics
Education
Spears School of Business, Oklahoma State University 1998 — 1999
MBA, Marketing/Marketing Management, General
Institute for Technology & Management 1994 — 1996
MBA, Finance & Marketing
University of Madras 1991 — 1994
BBA, Finance
TechTown January 2015 - Present
TechTown July 2013 - Present
Team Detroit May 2011 - July 2013
Crain Communications August 2001 - May 2011
The Auto Club Group 1998 - 2001
Skills
Social Media, Copywriting, Digital Media, Social Media Marketing, Digital Marketing, Web Analytics, Marketing, Digital Strategy, Analysis, Content Management, Email Marketing, Publications, Mobile Marketing, Strategic Communications, Media Relations, Editorial, Content Strategy, Blogging, Cross-functional Team..., Newsletters, Corporate Communications, Budgets, Integrated Marketing, Online Advertising, Nonprofits, CRM, New Media, Management, Advertising, Marketing Communications, Interactive Marketing, Content Development, Penmanship, Calligraphy
Education
University of Michigan-Dearborn 1994 — 1998
Communications, Media Production
Redford Union High School
Redford Union High School
Michigan Supreme Court January 2015 - Present
Michigan Supreme Court and Court of Appeals July 2014 - January 2015
Delta Dental of Michigan May 2010 - February 2014
Delta Dental of Michigan November 2008 - May 2010
Delta Dental Plan of Michigan May 2008 - November 2008
The Auto Club Group 2003 - 2008
AAA Michigan 1998 - 2003
The Auto Club Group 1994 - 1998
The Auto Club Group 1987 - 1994
The Auto Club Group 1987 - 1987
Skills
Auditing, Benefits Administration, Business Analysis, Budgets, Call Centers, Change Management, Coaching, Contract Negotiation, Customer Service, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, Employee Training, Executive Management, HIPAA, HRIS, Health Insurance, Healthcare, Human Resources, Insurance, Internal Communications, Interviews, Leadership, Leadership Development, Management, Mergers, Onboarding, Organizational..., Payroll, PeopleSoft, Performance Management, Policy, Process Improvement, Procurement, Program Management, Project Management, Recruiting, Risk Management, SDLC, Strategic Planning, Strategy, Succession Planning, Talent Acquisition, Talent Management, Team Building, Training, Underwriting, Vendor Management, Integration
Education
University of Michigan - Stephen M. Ross School of Business
Human Resources Executive Program
Wayne State University
Master's Degree, Instructional Technology
Wayne State University
Bachelor's Degree, Criminal Justice
Oxford Bank May 2015 - Present
Ancor Information Management January 2011 - May 2015
Ford Motor Company May 1999 - July 2008
The Auto Club Group October 1996 - May 1999
Skills
Employee Benefits, Benefits Administration, Customer Service, Employee Relations, Onboarding, Process Improvement, Performance Management, Human Resources, Training, Payroll, Leadership, HRIS, Team Building, PeopleSoft, Talent Management, Public Speaking
Education
University of Michigan
Bachelor of Arts (B.A.), Public Administration/Sociology
Pinnacle Performance LLC (formerly Consultant Partners) October 2013 - Present
The Culinary Institute of America January 2010 - July 2013
EDS / Hewlett-Packard November 2005 - January 2010
Consultant Partners, LLC January 1999 - November 2005
GP Strategies Corporation December 1997 - January 1999
Little Caesars 1995 - 1997
The WW Group, Inc. 1993 - 1995
The Auto Club Group 1988 - 1993
Skills
Executive Coaching, Change Management, Leadership Development, Organizational..., Talent Management, Organizational..., Management Consulting, Performance Management, Coaching, Team Building, Program Management, Process Improvement, Succession Planning, Workshop Facilitation, Employee Engagement, Organizational Design, Consulting, Strategic Planning, Culture Change, Business Process..., Service Delivery, Management, Human Resources, Employee Training, Career Development, Leadership, Personnel Management, Employee Relations, Talent Acquisition, Training, Onboarding, Recruiting, Management Development, E-Learning, Staff Development, Performance Improvement, Interviews, Strategy, Emotional Intelligence, Career Counseling, Cross-functional Team..., New Hire Orientations, Workforce Planning, HRIS
Education
University of Michigan-Dearborn 1981 — 1987
Bachelor of Arts, Psychology, HR, Political Science
Graduate Theological Foundation 2005 — 2008
Master of Leadership and Social Artistry, Large Scale Change
owner, MjLeis Photography November 2011 - Present
The Auto Club Group October 1996 - Present
The Auto Club Group September 1996 - Present
Skills
Property & Casualty..., Extensive Customer..., Training, Sales, Insurance, Time Management, Photography, Customer Service, Microsoft Office, Microsoft Excel, Team Building, Outlook, Leadership
Education
University of Minnesota-Duluth 1986 — 1988
Accounting
Duluth East 1983 — 1986
The Auto Club Group Manager, Employee RelationsAAA Auto Club SouthApril 2004 - Present
AAA Auto Club South 2000 - March 2004
AAA Auto Club South 1993 - 2000
Skills
Employee Relations, Conflict Resolution, Performance Management, Employee Engagement, Investigation, Coaching, Employment Law, FMLA, Employee Benefits, Human Resources, HR Policies, Onboarding, Personnel Management, Workers Compensation, PeopleSoft, Workforce Planning, HRIS, Employee Handbooks, Benefits Administration, Talent Acquisition, College Recruiting, Talent Management, Recruiting, Succession Planning, Deferred Compensation, New Hire Orientations, Employee Training, Interviews, Hiring, Labor Relations
Education
University of Maryland University College
Club Software Solutions 2008 - Present
The Auto Club Group January 2005 - February 2007
Ai Software Solutions October 1999 - February 2007
AAA Nebraska April 1996 - October 1999
AAA National March 1990 - April 1996
American Automobile Association 1990 - 1996
Skills
Agile Methodologies:..., A3 Root Cause Analysis, Project Management, Facilitating Change, Value Chain Analysis, Business Analysis, Contract Negotiation, Business Planning, Program Management, Customer Relations, Strategic Planning, Negotiation, Process Improvement, Product Management, Scrum, Software Development, Documentation, New Business Development, Business Management, Customer Service, Operations Management, Team Leadership, Microsoft Office, Agile, Management, Software Documentation, Leadership, Integration, Change Management, Enterprise Software, Business Process, Analysis, Budgets, Risk Management, Vendor Management, Business Process..., Networking, Business Intelligence, Customer Satisfaction, IT Strategy, SDLC, Information Technology, Enterprise Architecture, CRM, IT Management, Agile Methodologies
Education
University of South Florida 1980 — 1983
Bacehlor of Engineering, Engineering Technology
Affiliated Insurance May 2014 - Present
The Auto Club Group October 2012 - June 2014
GEICO April 2011 - August 2012
J Fredericks Sales Training September 2009 - April 2012
Fredwal March 2009 - December 2009
DIRECTV June 2000 - September 2008
RCA - Thomson Electronics January 1997 - August 2000
MITSUBISHI CONSUMER ELECTRONICS AMERICA January 1993 - January 1997
Skills
Sales Management, Sales, Account Management, Direct Sales, Salesforce.com, Sales Operations, New Business Development, Selling Skills, Sales Process, Customer Retention, Cold Calling, Call Center, Team Building, Sales Presentations, Marketing Strategy, Key Account Management, Call Centers, Team Leadership, Forecasting, Training, Pricing, Leadership, Management, Selling, Strategic Partnerships, Telecommunications
Education
ROI Institute 2010 — 2010
How and Why To Measure ROI
University of Northern Colorado
BS Degree
The Auto Club Group September 2014 - Present
Auto Club Group September 2012 - Present
The Auto Club Group July 2010 - September 2012
Rock Financial/Quicken Loans November 1998 - May 2002
Skills
General Insurance, Property & Casualty..., Customer Service, Casualty, Insurance, Liability, Term Life Insurance, Underwriting, Employee Benefits, Life Insurance, Claims Management, Commercial Insurance, Legal Liability, Claim, Health Insurance, Casualty Insurance
Education
University of Michigan 1991 — 1995
Clarenceville High School 1987 — 1995
High School Diploma
The Auto Club Group March 2015 - Present
The Auto Club Group January 2010 - March 2015
Auto Club Group February 2007 - January 2010
Auto Club Group July 2006 - August 2007
The Auto Club Group May 2000 - July 2006
Skills
Insurance, Property & Casualty..., Business Analysis, Process Consulting, Underwriting, PMO, Requirements Analysis, Vendor Management, Program Management, Business Intelligence, PMP, Call Center, Process Improvement, Life Insurance, Casualty, Requirements Gathering, Business Process..., Business Process, Customer Service, General Insurance, Homeowners, Umbrella Insurance, Team Leadership, Liability, Health Insurance, Claim, Call Centers, Casualty Insurance
Education
University of Phoenix 2011 — 2014
Bachelor of Science (B.S.), Business Administration and Management, General
The Auto Club Group January 2010 - Present
Skills
SDLC, Health Insurance, General Insurance, Property & Casualty..., Insurance, Employee Benefits, Commercial Insurance, Underwriting, Life Insurance, Claim, Process Improvement, Leadership, Training, Team Building, Sales
Education
University of Michigan
Bachelor of Business Administration (BBA)
The Auto Club Group April 2015 - Present
SourceHOV October 2012 - April 2015
IBM Internet Security Systems December 2004 - October 2012
Total Travel Management January 2003 - April 2004
General Motors September 2002 - December 2002
Day Corporation September 2000 - May 2001
USC Auxiliary Services January 1999 - September 2000
Skills
Checkpoint Firewall..., Juniper Netscreen..., Juniper SRX management, Proventia M Firewall..., Cisco PIX management, Cisco ASA Management, Cisco Routers, Windows Server, Linux System..., Palo Alto Firewall..., Bluecoat Proxies, Websense, Project Management, Symantec Antivirus, Proventia G IDS/IPS, Microsoft SQL Server, Cisco VPN Concentrators, IIS, Active Directory, Management, Cisco Technologies, Checkpoint, Proventia
Education
USC
Computer Science & Engineering
University of Michigan
WebEquity Solutions— A Moody’s Analytics Company December 2014 - Present
AAA Bank Nebraska June 2013 - December 2014
The Auto Club Group March 2008 - June 2013
Skills
Call Centers, Human Resources, Banking, Loans, Social Media, Networking, Retail Banking, Finance, Customer Service, Microsoft Office, Leadership, Financial Services, CRM, Accounting, Portfolio Management, Credit Cards
Education
University of Nebraska at Omaha 2015 — 2016
Master of Business Administration (M.B.A.), Investment Sciences
University of Nebraska at Omaha 2008 — 2013
Bachelor of Business Administration (B.B.A.), Banking & Financial Markets, Investment Science & Portfolio Management
The Auto Club Group September 2013 - Present
Insight Global April 2012 - August 2013
Rehmann August 2011 - October 2011
Tata Consultancy Services January 2011 - August 2011
Kelly IT Resources March 2010 - January 2011
EDS November 1989 - January 2009
Dow Chemical May 1993 - April 2001
Skills
Security, Data Center, Active Directory, Servers, Unix, IT Management, Information Technology, IT Audit, Infrastructure, Information Security, Disaster Recovery, Linux, AIX, BMC Remedy, Operating Systems, HP, Windows, Citrix, Computer Security, Microsoft Exchange, IT Operations, HP-UX, Solaris, ITIL, VPN, Mainframe, CISSP, ITIL v3 Foundations...
Education
University of Michigan-Flint 1982 — 1986
BA, Economics
Millington High School 1978 — 1982
The Auto Club Group December 2012 - Present
The Auto Club Group February 2003 - Present
Tampa Bay 1998 - Present
Arbitration Forums 1999 - 2003
Central Dauphin School District August 1988 - May 1998
Wilson School District September 1982 - June 1992
Skills
Captivate, ADDIE, Instructional Design, Instructor-led Training, Needs Analysis, E-Learning, Learning Management, Blended Learning, Adult Education, Performance Improvement, Video Production, Video Editing, Flash Animation, Workshop Facilitation, Performance Management, Photoshop, Flash, Sound Forge, Focus Groups, Project Management, Training, Curriculum Design, Coaching, Learning Management...
Education
University of South Florida 1999 — 2001
M Ed., Education, Instructional Technology
West Chester University of Pennsylvania 1978 — 1982
BS, Music Education
Liberty High School 1975 — 1978
High School Diploma
First National Bank of Omaha February 2015 - Present
First Bankcard January 2012 - February 2015
Aureus Medical Group July 2010 - November 2011
Travelex August 2006 - July 2010
The Auto Club Group December 1999 - August 2006
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Management, Microsoft Excel, Relationship Management, Account Management, Business Development, Process Improvement, New Business Development, Team Building, Banking, Training, Microsoft Word, Recruiting, CRM, Strategic Planning, Sales, Leadership
Education
University of Nebraska-Lincoln 1994 — 1998
Bachelor of Journalism, Advertising
IBM August 2011 - Present
IBM April 2008 - July 2011
IBM February 2002 - April 2008
IBM October 1998 - January 2002
Ford Motor Company December 1995 - October 1998
Ford Motor Company July 1986 - November 1995
Electronic Data Systems March 1985 - March 1986
The Auto Club Group August 1983 - March 1985
Automated Marketing Systems December 1982 - August 1983
Marathon Oil Corporation January 1982 - December 1982
Skills
Business Continuity, Disaster Recovery, Program Management, Project Management, Process Improvement, Data Backup Solutions, IT Strategy, IT Service Management, IT Service Delivery, Consulting, Pre-sales, Cloud Computing IaaS
Education
University of Michigan-Dearborn 1977 — 1981
Bachelor of Science (B.S.), Computer Science
Trenton High School 1973 — 1977
The Auto Club Group February 2013 - Present
Progressive Insurance June 2011 - January 2013
Skills
Casualty, Liability, Insurance, Claim, Claims Management, Claims Handling, Claim Investigation
Education
University of Phoenix 2003 — 2008
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Sparxoo May 2014 - Present
The Auto Club Group October 2010 - May 2014
AD2 Tampa Bay July 2010 - June 2013
Affari Edge, LLC February 2006 - August 2010
Affari Edge, LLC February 2006 - February 2007
Skills
Web Design, Web Development, Copywriting, Social Media Marketing, Email Marketing, Advertising, Digital Marketing, Graphic Design, InDesign, Adobe Creative Suite, Marketing Communications, Social Media, Creative Direction, Online Marketing, Digital Media, Facebook, Art Direction, Creative Strategy, Brand Development, Direct Marketing, Integrated Marketing, Direct Mail, Digital Strategy, Branding & Identity, Media Planning, Online Advertising, Marketing, Account Management, Content Strategy
Education
University of South Florida 2003 — 2007
Bachelor of Arts, Mass Communications: Advertising
UAW Retiree Medical Benefits Trust December 2014 - Present
Data Consulting Group August 2014 - Present
The Auto Club Group September 2008 - June 2014
General Motors January 2004 - March 2007
Borders April 2000 - November 2003
Ford Motor Company August 1986 - April 2000
Skills
ITIL, Vendor Management, Security, Solution Architecture, IT Strategy, IT Management, Enterprise Architecture, Unix, Enterprise Software, SDLC, Active Directory, Software Development, Outsourcing, Business Analysis, Leadership, Infrastructure, Integration, Strategy, Management, Servers, PMP, SAP, Project Management, IT Operations, Program Management, Architecture, Information Technology, CRM, Disaster Recovery
Education
University of Michigan - Stephen M. Ross School of Business 1987 — 1991
MBA
University of Michigan 1985 — 1986
MSE
University of Michigan 1981 — 1985
BSE
Elementary School
Elementary School
Elementary School
Elementary School
The Auto Club Group July 2012 - Present
The Auto Club Group September 2010 - July 2012
AAA Auto Club South May 2004 - September 2010
Eckerd Youth Alternatives May 2000 - May 2004
Skills
Talent Acquisition, Talent Management, Full-cycle Recruiting, Job Analysis, Fair Credit Reporting..., Training Delivery, Staff Development, Assessments, Recruiting, Program Management, Leadership, Management, Internet Recruiting, FCRA, Interviews, Team Building, Sourcing, Employee Engagement, Temporary Placement, Coaching, Onboarding, College Recruiting, Background Checks, Career Development, Workshop Facilitation, Human Resources, Resume Writing, Time Management, HRIS, Employer Branding, Technical Recruiting, Project Management, Cold Calling, Customer Retention, Hiring, Leadership Development, Change Management, Vendor Management, Staffing Services, New Hire Orientations, Contract Recruitment, Conflict Resolution, Career Counseling, Training, Employee Training
Education
University of South Florida - College of Business Administration 1997 — 2000
Bachelor of Science (BS), Business Management/Human Resources
WellCare Health Plans April 2014 - Present
WellCare March 2012 - April 2014
The Auto Club Group January 2011 - March 2012
ZipRealty August 2007 - January 2011
Various Fortune 500/100 companies October 2006 - May 2007
CitiFinancial January 2005 - May 2006
Amscot Financial August 2002 - December 2004
Skills
Applicant Tracking..., Onboarding, Talent Acquisition, Recruiting, Employee Relations, College Recruiting, Talent Management, Human Resources, Sourcing, Internet Recruiting, Performance Management, Temporary Placement, Screening, Temporary Staffing, Coaching, Cold Calling, New Hire Orientations, Succession Planning, Staffing Services, Leadership, Leadership Development, Team Building, HR Consulting, Contract Recruitment, Employee Engagement, Screening Resumes, Interviews, Vendor Management, Sales, Permanent Placement, Background Checks, Workforce Planning, Management, Technical Recruiting, Organizational..., Recruitment Advertising, Resume Writing, Personnel Management, Team Leadership, Training, PeopleSoft, Budgets, Employee Training, Employer Branding, HR Policies, HRIS, Deferred Compensation, Hiring, Taleo
Education
University of South Florida
Psychology
The Auto Club Group November 2014 - Present
Hansen Consulting, LLC December 2012 - Present
DPM Consulting Services May 2014 - November 2014
Ciber August 2012 - April 2014
Atlassian January 2012 - January 2014
Perficient January 2011 - August 2012
Flex-N-Gate July 2009 - January 2011
Meridian Automotive Systems April 2002 - July 2009
Stork Screens America, Inc November 1998 - April 2002
Skills
Powershell, Windows Server, Active Directory, Servers, Troubleshooting, VMware, Integration, Microsoft Exchange, DNS, Disaster Recovery, Security, Windows, Microsoft Office, Databases, DHCP, Networking, Microsoft SQL Server, Technical Support, Testing, VBScript, JIRA, Lotus Domino, Linux, SQL, Enterprise Software, Operating Systems, Open Source, Confluence, Database Administration, Visio, Citrix, Cloud Computing, Business Analysis, IT Management, System Administration, Problem Solving, Blackberry Enterprise..., Software Installation, XML, SQL Server, Lotus Notes, Backup Exec
Education
University of Michigan 1992 — 1996
BSE, Industrial & Operations Engineering
The Auto Club Group January 2012 - Present
Ultimate Medical Academy - Tampa April 2010 - April 2011
International Academy of Design and Technology November 2008 - March 2010
Transcontinental Lending Group August 2007 - March 2008
Florida State Mortgage Professionals May 2005 - August 2007
Consumer Home Mortgage April 2004 - March 2005
ameriquest 2003 - 2004
Ameriquest mortgage 2003 - 2004
State Senator Stan Rosenberg 2000 - 2000
Skills
Account Management, Budgets, Business Development, Call Centers, Coaching, Cold Calling, Credit, Customer Satisfaction, Customer Service, Employee Benefits, Employee Training, Financial Analysis, Fixed Annuities, Insurance, Leadership, Leadership Development, Loans, Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Negotiation, New Business Development, Outlook, PeopleSoft, PowerPoint, Process Improvement, Public Relations, Public Speaking, Research, Sales, Sales Management, Social Media Marketing, Social Media, Social Networking, Strategic Planning, Team Building, Training
Education
Stetson University College of Law 2012 — 2015
Doctor of Law (J.D.), Law
University of Massachusetts, Amherst 1997 — 2001
BA, Political Science, Economics
The Auto Club Group August 2013 - Present
The Auto Club Group October 2001 - Present
The Auto Club Group October 2001 - August 2008
ACE / CIGNA 1993 - 2001
Skills
P&L Management, Underwriting, Insurance, Actuarial Science, Product Management, Casualty, Property & Casualty..., Pricing, General Insurance, Program Management
Education
University of Michigan 1989 — 1993
The Auto Club Group VP & CAOTHE AUTO CLUB GROUP1995 - Present
Ernst & Young LLP 1985 - 1994
Skills
Strategic Planning, Insurance, Process Improvement, General Insurance, Vendor Management, Property & Casualty..., Accounting, Casualty, Underwriting, Financial Analysis, Employee Benefits, Financial Reporting, Budgets, Strategic Financial..., Financial Planning
Education
University of Michigan - Stephen M. Ross School of Business 1983 — 1985
The Auto Club Group Application DeveloperThe Auto Club GroupFebruary 2003 - November 2004
The Auto Club Group August 1994 - February 2003
Skills
SDLC, Business Analysis, Process Improvement, Integration, Program Management, Disaster Recovery, IT Strategy, Vendor Management, Enterprise Architecture, Requirements Gathering, PMO, Visio, Solution Architecture, PMP, Requirements Analysis, Software Documentation
Education
University of Michigan-Dearborn 1997 — 2000
Computer and Information Sciences, General
Intellect International USA January 2009 - Present
The Auto Club Group 2012 - December 2013
Plains Exploration and Production 2012 - 2012
Subway 2012 - 2012
GiftCertificates.com 2011 - 2012
Burroughs Payment Systems 2010 - 2011
AutoNation 2000 - 2010
AutoNation 2000 - 2010
Next Technology Consulting January 2000 - March 2008
MSI Music 1998 - 2001
Skills
Databases, Microsoft SQL Server, VB.NET, Business Intelligence, .NET, Integration, SQL, Cloud Computing, ERP, Data Warehousing, SDLC, Agile Methodologies, SOA, Enterprise Software, XML, Software Development, ASP.NET, Requirements Analysis, SaaS, Enterprise Architecture, Software Project..., Web Services, T-SQL, Solution Architecture, SharePoint, Requirements Gathering, Oracle, Database Design, SSRS, Web Applications, IIS, SSIS, C#, Scrum, Consulting, Management, Business Analysis, JavaScript, Process Improvement
Education
University of Miami 1991 — 1993
Coldwell Banker Real Estate June 2015 - Present
The Auto Club Group October 2011 - May 2015
AAA Auto Club South 2009 - November 2011
AAA 1989 - 2008
Progressive 1981 - 1989
Progressive Insurance 1981 - 1989
Skills
Executive Management, Strategic Planning, Team Building, Mergers, Insurance, Leadership, Sales Management, Mergers & Acquisitions, Operations Management, Strategy, Coaching, Business Planning, Training, Budgets, Cross-functional Team..., Project Management, Business Development, Marketing, Vendor Management, Change Management, Management, Leadership Development, Program Management, Risk Management, Process Improvement, New Business Development, Business Strategy, Forecasting, Management Consulting, Contract Negotiation, Financial Analysis, CRM, Performance Management, Analysis, Team Leadership, Negotiation, Business Analysis, Sales, Organizational..., Business Process..., Account Management, Marketing Strategy, Entrepreneurship, P&L Management, Customer Satisfaction, Pricing, Competitive Analysis, Start-ups, Finance, Customer Retention
Education
University of Pennsylvania - The Wharton School 1973 — 1978
MBA & BA, Finance / Accounting
William Tennant 1969 — 1973
HS
The Auto Club Group April 2013 - Present
The Auto Club Group October 2004 - April 2013
The Auto Club Group April 2002 - October 2004
Visual Services Inc. November 1999 - April 2002
Moore Corporation/ Phoenix Group November 1997 - November 1999
Budco November 1995 - November 1997
Education
University of Michigan-Dearborn 1992 — 1996
Divine Child High School
The Auto Club Group May 2005 - Present
Education
University of Michigan 2002 — 2005
Randstad August 2008 - Present
Covisint September 2006 - July 2008
The Auto Club Group 2001 - 2006
Skills
Recruiting, Microsoft Office, Customer Service, Program Management, Business Analysis, Access, Software Documentation, Requirements Analysis, Training
Education
University of Michigan-Dearborn 1996 — 2000
BBA, Management Information Systems
The Auto Club Group April 2012 - Present
The Auto Club Group July 2011 - April 2012
The Auto Club Group November 2008 - June 2011
Skills
Claim, Property & Casualty..., Casualty, Insurance, General Insurance, Liability, Underwriting, Workers Compensation, Claims Management, Litigation Management, Process Improvement, Employee Benefits, Call Centers, Customer Service, Vendor Management, Strategic Planning, Team Building, Leadership, Management, Commercial Insurance
Education
Central Michigan University 1997 — 1999
MSA, Business Administration and Management, General
University of Michigan-Dearborn 1989 — 1994
BSA
Harrison Bryant, LLC December 2008 - Present
The Auto Club Group July 2001 - October 2008
AAA Michigan 2001 - 2003
Comcast Cable 1995 - 2001
Comerica 1991 - 1995
Time Warner Cable 1988 - 1991
Skills
Public Relations, Media Relations, Crisis Communications, Corporate Communications, Non-profits, Marketing Communications, Public Speaking, Internal Communications, Newsletters, Press Releases, Social Media, Speech Writing, Nonprofits, Radio, Advertising, Publications, Copywriting, Editorial, Strategic Planning, Government, Social Networking, Leadership, Editing, Social Media Marketing, Community Outreach
Education
Wayne State University 1973 — 1979
M. A., Communications
University of Michigan 1967 — 1971
BA, Political Science
Cass Tech High School 1963 — 1967
Diploma, Science and Arts
Vic Gutman & Associates (VGA) May 2015 - Present
Security Equipment, Inc. March 2015 - Present
North Dakota Parks and Recreation November 2012 - December 2014
Fontenelle Forest August 2009 - October 2012
Missouri Department of Conservation May 2009 - August 2009
Long Lake Conservation Center August 2008 - May 2009
The Auto Club Group July 2004 - January 2007
Skills
Program Development, Data Collection, Environmental Science, Community Outreach, Environmental Policy, Program Evaluation, Data Analysis, Policy Analysis, Natural Resources, Environmental Awareness, Environmental Education, Conservation Issues, Ecology, Interpretive Planning, Outdoor Education, Birds, Conservation Biology, Wildlife, Natural History, Public Speaking, Research, Nonprofits, Volunteer Management
Education
UNSW Australia 2007 — 2007
Master of Conservation Biology, Conservation Biology
Victoria University of Wellington 2007 — 2007
Master of Conservation Biology, Conservation Biology
University of Nebraska at Omaha 2000 — 2004
Bachelor of Science, Biology
Michigan Suburbs Alliance March 2010 - Present
Ann Arbor Rotary 2004 - Present
Leslie Science & Nature Center 2007 - June 2012
University of Michigan August 2002 - July 2010
Rotary 2004 - 2010
Parks Advisory Commission 2005 - 2009
The Michigan Daily 2002 - 2009
AAA Michigan January 1971 - February 2002
The Auto Club Group 1971 - 2002
Education
University of Michigan - Stephen M. Ross School of Business 1964 — 1969
MBA, Marketing
LifeSecure Insurance Company March 2008 - Present
The Auto Club Group 2001 - 2008
Entertainment Publications 1999 - 2001
Royal & SunAlliance Financial Services 1996 - 1999
Coopers & Lybrand 1986 - 1995
Skills
Life Insurance, Insurance, Long Term Care Insurance, Internal Controls, Property & Casualty..., Financial Analysis, Financial Reporting, Financial Accounting, Auditing, Forecasting, Budget Process, Statutory Accounting, Health Insurance, Due Diligence, Finance, Strategic Financial..., Financial Planning, GAAP, Mergers & Acquisitions, Analysis
Education
University of Michigan 1981 — 1986
MBA
University of Michigan-Dearborn 1976 — 1980
BBA, Accounting
The Auto Club Group January 2009 - Present
Amica Mutual Insurance Co. October 1994 - September 2005
Skills
Insurance, Property & Casualty..., General Insurance, Casualty, Liability, Claim, Legal Liability, Claims Management, Umbrella Insurance, Subrogation, Property Damage, Claim Investigation, Homeowners, Liability Analysis, Claims Handling, Litigation Management, Property Claims, Xactimate, Claims Resolution
Education
University of Rhode Island - College of Business Administration 1990 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
The Auto Club Group May 2014 - Present
Skills
Public Speaking, Customer Service, Nonprofits, Leadership Development, Strategic Planning, Leadership, Event Planning, Team Building
Education
King High School 1988 — 1990
Adams Jr. High
University of Phoenix
Masters, Organizational Management
CSG International 2011 - Present
Army National Guard/ Army Reserve 1991 - 2015
The Auto Club Group 2001 - 2011
IPG 1999 - 2001
Martin Luther Home Society 1997 - 1999
Skills
Operations Management, Team Leadership, Operational Planning, Security, Program Management, Facilities Management, Military, Military Operations, Project Planning, Military Experience, Army, Security Clearance, Vendor Management, Budgets, Contract Negotiation, Project Management
Education
University of Nebraska-Lincoln 1990 — 1995
Bachelor's degree
Plattsmouth High School 1988 — 1990
ProQuest December 2013 - Present
IBM March 2008 - December 2013
Audatex March 2006 - March 2007
TechTeam Global July 2005 - March 2006
ManpowerGroup July 2004 - June 2005
The Auto Club Group June 2001 - April 2003
Skills
Storage Area Networks, Storage, Disaster Recovery, System Administration, Data Center, VMware ESX, Active Directory, VMware, ITIL, Virtualization, Windows Server, Servers, SAN, Cisco Technologies, NAS, IT Operations, Troubleshooting, Brocade, Networking, Hardware, NetApp, Operating Systems, Red Hat Linux, High Availability, Technical Support, Unix, TCP/IP, Linux, Switches, Solaris, Network Administration, Cloud Computing, Citrix, DNS
Education
University of Michigan-Dearborn
The Auto Club Group CSC Manager 1The Auto Club GroupJanuary 2011 - Present
Education
University of Phoenix 2005 — 2007
Graduate, Management
University of Phoenix 2003 — 2005
Undergraduate, Business Management
VeriFone September 2013 - Present
The Auto Club Group August 2013 - September 2013
AAA Auto Club South April 2012 - August 2013
Horizon Bay Retirement Living February 2011 - April 2012
Horizon Bay Retirement Living May 2010 - February 2011
Horizon Bay Retirement Living February 2007 - May 2010
Horizon Bay Retirement Living October 2006 - February 2007
Skills
Accounts Receivable, Analysis, Banking, Bookkeeping, Budgets, Cash Flow, Customer Service, Finance, Financial Analysis, Financial Reporting, Accounting, Accounts Payable, Internal Controls, Invoicing, Microsoft Excel, Microsoft Office, Microsoft Word, Training
Education
Columbia Southern University 2009 — 2012
MBA, Finance
University of South Florida
Bachelor of Science, Communication: Interpersonal and Organizational
The Auto Club Group August 2014 - Present
The Auto Club Group May 2012 - August 2014
The Auto Club Group June 2010 - May 2012
Humana 2009 - 2010
University of South Florida 2006 - 2008
Times Publishing Company 1994 - 2006
Skills
PeopleSoft, HRIS, Employee Benefits, Human Resources, Benefits Administration, Compensation & Benefits..., Process Improvement, Leadership, Payroll, Policy, Onboarding, Personnel Management, Employee Relations, Performance Management, Talent Acquisition, Deferred Compensation, Workforce Planning, Training, Management
Education
University of South Florida 1982 — 1986
BS, Business Admin - HR Management
Valmont Industries July 2015 - Present
Omaha Track Material February 2014 - July 2015
The Auto Club Group June 2013 - January 2014
Ezenics, Inc. March 2011 - May 2013
Mass. Electric Construction Co. - Transportation June 2010 - November 2010
Kiewit July 2009 - June 2010
University of Nebraska at Omaha November 2006 - April 2009
Skills
Personnel Management, Employment Law, Training, Recruiting, Onboarding, Employee Relations, College Recruiting, I-9 Compliance, Exit Interviews, Screening, Internet Recruiting, Performance Appraisal, Payroll, HR Policies, PeopleSoft, Employee Training, New Hire Orientations, Employee Engagement, Applicant Tracking..., HRIS, Employee Benefits, Human Resources, Benefits Administration, Interviews, Management, Succession Planning, Performance Management, Talent Management
Education
University of Nebraska at Omaha 2001 — 2004
Masters, English/Linguistics
The Auto Club Group November 2004 - Present
Skills
Forecasting, Strategic Financial..., Life Insurance, Insurance, General Insurance, Health Insurance, Financial Modeling, Underwriting, Hyperion Enterprise, Financial Analysis, Financial Forecasting, PeopleSoft, Internal Audit, Internal Controls, Process Improvement, Accounting, Property & Casualty..., Variance Analysis, Risk Management, Account Reconciliation, Financial Reporting, Auditing, Finance, General Ledger
Education
University of Michigan-Dearborn 1991 — 1995
Bachelor of Business Administration, Accounting
The Auto Club Group November 1987 - Present
Skills
Public Relations, Marketing Strategy, Marketing Communications, Social Media Marketing, Integrated Marketing, Public Speaking, Team Leadership, Email Marketing, Strategic Planning, Event Planning, Coaching, New Business Development, Marketing, Team Building, Negotiation, Sales Management, Social Networking, Advertising, Account Management, Sales, Brand Development, Event Management, Online Marketing, Online Advertising, Digital Marketing, Marketing Management, Direct Marketing, Leadership, Social Media, Business Development
Education
University of South Florida
Mass Communications, Public Relations
The Auto Club Group June 2004 - Present
AAA Nebraska May 1998 - June 2004
AAA Nebraska December 1993 - August 1997
Skills
Customer Relations, Call Center, Instructor-led Training, Training Delivery, Instructional Design, Needs Analysis, Curriculum Design, Customer Service, Call Centers, ADDIE, Program Management
Education
University of Nebraska at Omaha
Houston Casualty Company 2008 - Present
The Auto Club Group 2006 - 2008
Education
Michigan State University
University of Science and Technology of China
The Auto Club Group May 2000 - Present
Skills
Adobe Creative Suite, Newsletters, Travel Writing, Proofreading, Direct Mail, Copywriting, Magazines, Editing, Copy Editing, Creative Writing, Editorial, Creative Direction, Public Relations, Publications, Brochures, Press Releases, Internal Communications, Media Relations, Corporate Communications, Content Development, Storytelling, AP Style, Publishing, Crisis Communications, Publicity, Web Content, Strategic Communications, New Media, Blogging, Content Management, Journalism, Marketing Communications
Education
University of Michigan 1985 — 1989
B.A., Communications
The Auto Club Group August 2010 - Present
Blue Cross Blue Shield of Michigan December 2006 - October 2009
Skills
Troubleshooting, Data Entry, Call Center, Customer Satisfaction, Call Centers, Customer Service
Education
University of Phoenix 2009 — 2012
Bachelor, Business Management
The Auto Club Group 2012 - Present
General Motors November 1986 - 2008
Skills
Customer Satisfaction, Customer Service, Process Improvement, Automotive, Property & Casualty..., Casualty, Claim, Insurance, Sales, Liability, Team Building, Negotiation, General Insurance, Commercial Insurance, Problem Solving, Microsoft Office, Outlook, Sales Management, Management, Microsoft Excel, Claims Handling, Account Management
Education
University of Michigan 1982 — 1986
Communications, 2.75
Trenton High School 1978 — 1982
The Auto Club Group June 2010 - Present
Southwest Florida Water Management District September 2005 - May 2010
University of South Florida 2001 - 2005
Skills
Media Relations, Social Media, Legislative Policy, Advocacy, State Politics, Congressional..., Research, Public Affairs, Public Relations, Public Policy, Grassroots Organizing, Transportation, Corporate Communications, Community Outreach, Consumer Behaviour, Infrastructure, Crisis Communications, Public Speaking, Policy, Government, Strategic Communications, Press Releases
Education
University of South Florida 2006 — 2009
MBA
University of South Florida 2000 — 2004
B.S., Marketing
The Auto Club Group February 2006 - Present
Auto Club Group February 2000 - February 2006
The Auto Club Group February 1996 - February 2000
AAA Michigan February 1992 - February 1996
AAA Michigan January 1987 - February 1992
Education
University of Michigan 1982 — 1985
Bachelor's degree, Psychology, Minor Business & Economics
PayPal July 2012 - Present
PayPal September 2008 - July 2012
The Auto Club Group February 2005 - September 2008
Beneficial Behaivoral Therapy and Counseling May 2003 - September 2006
United States Postal Service August 1998 - September 2003
America West Airlines October 1998 - March 2001
Skills
Microsoft Office, Public Speaking, Teaching, Microsoft Excel, Customer Service, Research, Social Networking, Policy, Project Management, Leadership Development, Budgets, Management, Employee Relations, Training, Outlook, Team Building, Microsoft Word, PowerPoint, Strategic Planning, Credit Card Fraud, Fraud Detection
Education
University of Oregon 1987 — 1991
Bachelor of Arts (B.A.), Parks, Recreation and Leisure Studies
The Auto Club Group December 2003 - Present
AAA - The Auto Club Group December 2003 - Present
Valpak June 1993 - May 2003
U.S. Army 25th Infantry Division July 1987 - July 1989
Skills
Product Management, Budgets, Marketing Strategy, Direct Marketing, Email Marketing, Marketing, Advertising, Strategic Planning, Account Management, Social Media Marketing, Team Building, Online Marketing, Online Advertising, Leadership, Sales, Customer Service, Sales Management, New Business Development, Public Relations, Market Research, Customer Satisfaction, Management, Social Media, Customer Retention, Strategy, Cross-functional Team..., Product Marketing, Training
Education
University of Phoenix 2005 — 2007
MBA, Business
University of Phoenix
The Auto Club Group July 2013 - Present
AAA Auto Club South October 2009 - January 2011
Skills
Umbrella Insurance, Property & Casualty..., Casualty, Commercial Insurance, Homeowners, Liability, Legal Liability, General Insurance, D&O, Professional Liability, Insurance, Term Life Insurance, Commercial Lines, Life Insurance, Health Insurance, Disability Insurance, Team Building, Account Management, Casualty Insurance
Education
University of South Florida
Business, Administration/Management
United Rentals September 2015 - Present
The Auto Club Group October 2013 - September 2015
AAA Auto Club South January 2011 - October 2013
Education
University of South Florida 2012 — 2013
Master of Business Administration (MBA)
University of South Florida 2004 — 2009
Bachelor's degree, Accounting
The Auto Club Group May 2006 - Present
The Auto Club Group March 1997 - Present
Kelly Services July 1995 - March 1997
Ernst & Young August 1994 - June 1995
Skills
Property & Casualty..., Process Improvement, Accounting, projec, Internal Audit, Management, Financial Statements
Education
Wayne State University 1995 — 1997
Master of Business Administration (MBA), Accounting and Finance
University of Michigan Business School 1989 — 1992
Bachelor of Business Administration (BBA), Accounting
The Auto Club Group March 2010 - Present
Skills
Customer Service
Education
University of Nebraska-Lincoln
Business Administration
The Auto Club Group May 2014 - Present
AAA Auto Club South September 2012 - Present
Citi via Randstad August 2011 - September 2012
Hillsborough County Economic Development January 2011 - May 2011
Hertz Rental Cars January 2010 - November 2010
T. Rowe Price Inc January 2008 - December 2008
Skills
Financial Risk, Leadership, Analysis, Customer Service, Microsoft Excel, Finance, Program Management, AML, Training, Management, Business Analysis, Banking, Risk Management, Social Networking, Financial Analysis, SAS Programming
Education
University of South Florida
B.A, Economics
Sampson Insurance Services October 2014 - Present
Physicians Mutual April 2014 - September 2014
eHealthInsurance January 2014 - April 2014
The Auto Club Group November 2013 - December 2013
AAA Life Insurance Company August 2012 - November 2013
Independent Life and Health Agent 2011 - 2012
Blue Cross Blue Shield of Nebraska 2006 - 2011
Skills
Insurance, Health Insurance, Term Life Insurance, Life Insurance, Underwriting, Medicare, Sales, Account Management, Team Building, Recruiting, Whole Life, General Insurance, Healthcare
Education
University of Nebraska-Lincoln 1984 — 1985
Counseling Psychology
Fifth Third Bank October 2011 - May 2012
The Auto Club Group April 2007 - October 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Criminal Justice and Corrections
Family Video February 2013 - July 2013
The Auto Club Group September 2012 - February 2013
AAA Missouri August 2011 - May 2012
Regions Bank November 2010 - August 2011
Pay-Per-Klip Salon June 2002 - June 2010
Skills
Travel Planning, Travel Management, Business Travel, Customer Service, Leisure Travel, Customer Satisfaction, Sales, Vacation, Hotels, Hospitality, Outlook, Microsoft Excel, Adventure Travel, Microsoft Office, Microsoft Word
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
World Systems January 2015 - Present
The Auto Club Group October 2006 - December 2014
Skills
Customer Service, Leadership, Outlook, Process Improvement, Sales, Team Building, Small Business, Analysis, Microsoft Excel, Training, Account Management, Internal Audit, Budgets, Accounting, Business Analysis, Financial Analysis
Education
University of Michigan 1975 — 1977
BSA, Accounting and Finance
Wayne State University 1966 — 1968
General Studies
The Hanover Insurance Group July 2013 - Present
The Auto Club Group September 2011 - July 2013
The Hanover Insurance Group August 1987 - July 2011
Skills
Automobile Claims, Auto Theft/Fire Claims, Total Loss Claims, Mini Tort Claims, PPI Claims, Minimal commercial auto..., Training of new..., Michigan Adjuster..., Kentucky Adjuster..., Adjusters, Legal Liability, Training, Auto Claims, Casualty, Policy, Claims Management, Claim, Insurance, Liability, Property & Casualty..., Subrogation
Education
University of Michigan-Flint 1981 — 1987
Bachelor's degree, Criminal Justice
The Auto Club Group August 2013 - Present
ACI Worldwide October 2010 - February 2012
ACI Worldwide October 2001 - October 2010
Skills
Adobe Acrobat, Adobe Creative Suite, Adobe FrameMaker, Creative Writing, Editing, Insurance, Online Help, Microsoft Office, RoboHelp, Quick Start Guides, Teaching, Team Leadership, Technical Manuals, Technical Writing, Usability, Writing, XML
Education
University of Nebraska at Omaha 2000 — 2001
Master’s Degree, English, 3.0
University of Nebraska-Lincoln
Bachelor of Science (BS), Education, 3.3
The Auto Club Group December 1980 - Present
aaa December 1980 - Present
Education
University of Michigan-Dearborn 1974 — 1975
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services, 3.3
The Auto Club Group May 2009 - Present
Motion Industries September 1996 - June 2002
US Army August 1990 - January 1993
Education
University of Phoenix-Metro Detroit Campus 2006 — 2008
Bachelor of Science (BS), Criminal Justice and Corrections
The Auto Club Group July 2001 - Present
Unisys January 1985 - July 2001
Skills
CISSP, Network Security, Information Security..., Penetration Testing, Information Security, Vulnerability Assessment, Security Architecture..., Firewalls, Computer Security, Application Security, Checkpoint, VPN, CISA, Vulnerability Management, Integration, Cloud Computing, Security
Education
University of Michigan-Dearborn 1982 — 1988
Bachelor of Science (B.S.), Computer Science