The Auto Club Group
Industry: Company
DescriptionFounded: 1916 Subsidiaries: Auto Club Trust, FSB, Auto Club South Insurance Company, Auto Club Services, Inc., AAA Michigan
The Auto Club Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at The Auto Club Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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The Auto Club Group Employees
Oakland County, Michigan Government March 2013 - Present
Van Buren Public School District January 2007 - February 2015
Washtenaw County April 2012 - August 2012
Starr Commonwealth August 2010 - November 2010
Wayne County Community College District July 2009 - June 2010
The Auto Club Group June 2004 - November 2008
Skills
Event Planning, Leadership Development, Staff Development, Accounting, Insurance, Team Building, Filing, Sales, Coaching, PowerPoint, Process Improvement, Software Documentation, Leadership, Program Development, Public Speaking
Education
Eastern Michigan University 1995 — 2004
Bachelor, Criminology/Criminal Justice
Oak Park High School 1991 — 1995
The Auto Club Group October 2014 - Present
The Auto Club Group December 2012 - Present
Auto Club Group June 2010 - December 2012
The Auto Club Group August 2007 - June 2010
Skills
SDLC, Requirements Gathering, Visio, Requirements Analysis, DB2, Data Warehousing, Business Analysis, Disaster Recovery, Microsoft SQL Server, Enterprise Architecture, Business Intelligence, SharePoint, ETL, Systems Analysis
Education
Eastern Michigan University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Computer and Information Sciences and Support Services
Boucher Buick GMC September 2014 - Present
NEW HEIGHTS SUPPLEMENTS LLC January 2012 - Present
The Starr Group April 2012 - 2013
The Auto Club Group 2011 - 2012
Liberty Mutual Group 2010 - 2011
Apprez 2007 - 2010
pinnacle wealth management 2005 - 2007
Alta Vista 2001 - 2005
Skills
Sales, New Business Development, Licensed Property &..., Team Leadership, International Relations, Negotiation, Licensed Life & Health..., B2B, Leadership, Employee Benefits, Team Building, Cold Calling, International Sales, Japanese, Training, Small Business, International Business..., Management, Customer Service, Public Speaking, Japanese business..., Social Media, Marketing, Communication, Automotive, Automotive Sales
Education
Colorado Technical University 2009 — 2013
Bachelor of Science Business Administration, International Business, 3.88
The Auto Club Group August 2015 - Present
CareerSource Tampa Bay December 2013 - August 2015
Macy's August 2013 - December 2013
AAA Auto Club Group October 2010 - May 2013
Humana October 2007 - July 2010
First Advantage March 2007 - October 2007
Robert Half International April 2005 - March 2007
Skills
Applicant Tracking..., Talent Acquisition, Employee Benefits, Recruiting, Onboarding
Education
Dominican College of Blauvelt
B.S. Business, HR Management
St. Petersburg Junior College
A.A., Business
Grillin n Chillin (Owner) February 2014 - Present
The Auto Club Group January 2006 - April 2014
Skills
Customer Service
Education
John Jay College of Criminal Justice 2000 — 2003
Bachelor of Arts (BA), Criminal Justice/Safety Studies
SUNY Plattsburgh 1996 — 2000
N/A, Criminal Justice and Corrections
Half Hollow Hills H.S. East 1992 — 1996
HS Diploma
Kforce Inc December 2014 - March 2015
Arizona Shuttle October 2014 - October 2014
PES 2012 - 2013
Open Systems Inc. January 2012 - September 2012
All About People October 2010 - November 2011
The Auto Club Group October 1999 - March 2010
Skills
PC, Ten Key Calculator,..., Experienced with..., Data Entry, Outlook, Filing, Administrative..., Fax
Education
Rio Salado College 2012 — 2012
Certificate of Completion, Advanced Public Utility Processing
Detroit Business Institute-Downriver 1991 — 1992
Diploma, Office Specialist Program
EASi December 2014 - Present
Faurecia Emissions Control Technologies August 2013 - October 2014
Hexagon Lincoln August 2012 - July 2013
Omnex Inc January 2011 - March 2012
Plymouth Industries February 2008 - January 2011
Daimler Chrysler January 2005 - February 2008
Ford-Detroit Chassis Plant August 1999 - May 2004
Perry Johnson Registrars, Inc. 1996 - 1999
The Auto Club Group 1991 - 1996
Skills
Quality Systems, Process Engineering, Problem Solving, Organizational..., Process Auditing, CAPA, ISO, Manufacturing, Quality Management, ISO 14001, Continuous Improvement, Root Cause Analysis, Quality Assurance, FMEA, TS16949, Process Improvement, Coaching, Change Management, 5S, Program Management, Risk Management, Occupational Health, Strategic Planning, Compliance, APQP, Team Building, PPAP, Supply Chain, Quality Auditing, Operations Management, Business Process..., Quality System, Quality Control, Auditing, Iso 9000, Supplier Quality, Project Management, Lean Manufacturing, Six Sigma, Management, Management Consulting, Manufacturing..., Engineering, Industrial Engineering, Cross-functional Team..., Manufacturing..., DMAIC, Toyota Production System, Operational Excellence, Training
Education
Western Illinois University 1985 — 1988
BA, Communication, Business Administration
Drake University 1983 — 1985
Business Administration and Management
Detroit Country Day 1980 — 1983
Drewry Simmons Vornehm, LLP July 2015 - Present
Wooden & McLaughlin LLP October 2010 - July 2015
Kupelian Ormond & Magy, P.C. December 2009 - August 2010
Kupelian Ormond & Magy, P.C. April 2008 - August 2010
Baby Travels Equipment Rental, LLC July 2003 - March 2008
The Auto Club Group September 1999 - September 2003
The Auto Club Group March 1998 - September 1999
The Auto Club Group February 1997 - March 1998
MIC General Insurance July 1996 - February 1997
State Farm Insurance February 1995 - June 1996
Skills
Human Resources, Accounts Payable, Accounts Receivable, Training, Management, Payroll, Insurance, Customer Service, Accounting, Auditing, Microsoft Excel, Invoicing, Employee Benefits, Outlook, Account Reconciliation, Employee Training
Education
Eastern Michigan University 1996 — 1998
M.S., Human Resource Management and Organizational Development
University of Michigan-Flint 1988 — 1993
BBA, Finance
Clio High School 1984 — 1988
Yes, High School Diploma
The Auto Club Group June 2012 - Present
Bob Evans October 2004 - August 2012
Skills
Life Insurance, Insurance, Property, Coaching, General Insurance, Umbrella Insurance, Retirement Planning, Legal Liability, Term Life Insurance, Claim, Casualty, Liability, Fixed Annuities, Homeowners, Leadership, Customer Service, Team Building, Public Speaking, Event Planning, Team Management, Property & Casualty..., Time Management, Property, Training
Education
Western Governors University 2010 — 2012
Master of Business Administration (MBA), M.B.A.
Concordia University-Wisconsin 1997 — 2001
Bachelor's degree, Theology/Theological Studies
Delta Global Services April 2013 - Present
Pure Romance April 2010 - Present
The Auto Club Group April 2007 - September 2010
Aeropostale November 2006 - February 2007
Skills
Sales, Customer Service, Customer Satisfaction, Call Centers, Microsoft Office, Training, Time Management, Microsoft Excel, Outlook, Team Building, Microsoft Word, Data Entry
Education
Davenport University 2010 — 2013
Master's degree, Computer and Information Systems Security/Information Assurance
Michigan State University 2002 — 2006
Bachelor's degree, Communications Arts and Sciences
Homeowners Choice Property & Casualty Insurance Company, Inc. August 2015 - Present
The Auto Club Group May 2015 - July 2015
West Point Underwriters August 2014 - May 2015
MetroCare Physicians May 2013 - July 2014
Health Choice LLC February 2003 - April 2013
Methodist Healthcare January 2001 - January 2003
Skills
Software Development, Technology Management, Workforce Planning, Clinical Informatics, Accountable Care, Process/Workflow..., Population Health..., Clinical Quality..., Database Design, Data Warehouse..., Analytics, Service Oriented..., Medical Staff..., Healthcare Reimbursement, Project Management, Informatics, Data Integration, Business Analysis, Software Project..., Healthcare Information..., Healthcare, Healthcare Management, Consulting, Customer Service, HIPAA, Process Improvement, Team Building, Strategic Planning
Education
Christian Brothers University 1998 — 2002
B.S., Electrical Engineering
Concordia University Ann Arbor September 2012 - Present
Concordia University Ann Arbor September 2012 - October 2013
The Auto Club Group May 2013 - August 2013
AAA May 2012 - August 2012
Skills
Java Experience, Microsoft Excel, Prezi, Microsoft Office, Biblical Hebrew, Computer Proficiency, Help Desk Support, Insurance, Payment Systems, Biblical Studies, Liturgical Music, Trumpet, Public Speaking, Higher Education, Social Networking, Telephone Skills, Data Entry, Theology, Social Media, Windows, Customer Service, Critical Thinking, Microsoft Word, Student Affairs, Customer Satisfaction
Education
Concordia University-Ann Arbor 2012 — 2016
Pre-Seminary Studies
Jackson Christian High school 2008 — 2012
High School Graduation, Pre-Collegiate Studies, 3.75
Skelaton Twins May 2015 - Present
The Auto Club Group March 2014 - Present
Mutual of Omaha August 2013 - March 2014
Credit Information Systems May 2013 - August 2013
BOK Financial February 2013 - May 2013
Bank of Oklahoma 2009 - 2013
First National Bank of Omaha February 2008 - February 2009
Mutual of Omaha August 2007 - February 2008
First National Bank of Omaha March 2007 - June 2007
DRI Title & Escrow June 2006 - March 2007
Skills
Finance, Management, Process Improvement, Legal Research, Financial Risk, Leadership, Training, Legal Writing, Risk Management, Banking, Analysis, Investments, Credit, Sales, Customer Service
Education
Nebraska Wesleyan University 2015 — 2017
Master of Business Administration (MBA), Leadership
ABA National Compliance School 2014 — 2014
Creighton University School of Law 2004 — 2007
Doctor of Law (J.D.), Law
University at Buffalo 1999 — 2004
Bachelor of Arts (B.A.), Communication, General
State of West Virginia August 2006 - March 2013
The Auto Club Group 1996 - 2006
ProQuest 1983 - 1996
Eastern Michigan University 1983 - 1984
Education
Kurukshetra University 1966 — 1967
Masters, Operations Research
Delhi University 1965 — 1966
Masters, Applied Mathematics
Eastern Michigan University
Masters, Management Information Systems, General
Blue Cross Blue Shield of Michigan December 2013 - Present
Union Grace Church 2009 - 2013
Carlson Wagonlit Travel May 2003 - June 2008
The Auto Club Group September 2001 - May 2003
Ford Motor Company May 2000 - September 2001
Bank One October 1996 - January 2000
Skills
Contingency Planning, Policy Writing, Building Relationships, Communication Skills, Confidentiality, Highly motivated..., Great Motivator, Multitasking Skills, Organized with Strong..., Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, Outlook, Access, Creative Problem Solving, Crisis Management, Personnel Supervision, Workflow Management, Managing Deadlines, Goal-oriented..., Organizational..., Social Media Marketing, Operational Excellence, Administrative Law, Administrative..., Employee Training, Office Administration, Presentation Development, Account Reconciliation, Team Facilitation, Financial Institutions, Business Intelligence, Investigative Research, Cybercrime, Cyberlaw, Customer Engagement, Life Coaching, Project Management, Creative Writing, Coordinating Events, Travel Management, Business Travel, Information Security..., Information Assurance, Team Building, Motivated self-starter, Non-profit Leadership, Community Development, Innovation Management
Education
Eastern Michigan University 2008 — 2013
Bachelor of Science (B.S.), Administrative Management
Bishop Borgess High School
WilsonHCG July 2015 - Present
Kelly Services December 2012 - July 2015
Nexteer Automotive October 2012 - December 2012
Catholic Federal Credit Union July 2010 - November 2012
Catholic Federal Credit Union April 2010 - July 2010
The Auto Club Group May 2009 - August 2009
Germania Town & Country Club 2007 - 2009
Global Tan 2005 - 2006
Law Firm of Peter S. Shek 2005 - 2006
Skills
Staffing Services, Employee Benefits, Internet Recruiting, Job Fairs, Recruiting, Employee Relations, Interviews, Resume Writing, New Hire Orientations, Customer Service, Administrative Work, Banking, Time Management, Office Management, Close Attention to..., Outlook, Microsoft Word, Microsoft Excel, Friendly Personality, Multi Tasking, Temporary Placement, Microsoft Office, Management, Administration
Education
Delta College
Associate of Arts and Sciences (AAS)
Northwood University
Business Administration and Management, General
SocialStrip July 2013 - Present
The Auto Club Group December 2004 - Present
Freelance Designer / Self Employed January 2004 - July 2012
Skills
Posters, Flash, Brochures, Art Direction, Logo Design, Graphics, Facebook, Video Editing, HD Video, HTML, Web Design, Art, Flyers, Video, Social Media, Advertising, Layout, Mac, Creative Direction, Direct Mail, Graphic Design
Education
Columbus College of Art & Design 1999 — 2003
Bachelor of Fine Arts (BFA), Graphic Design
The Maids International February 2008 - Present
AAA Nebraska July 2001 - February 2008
The Auto Club Group 2003 - 2008
KPMG September 1989 - July 2001
Skills
Accounting, Budgets, Financial Analysis, Financial Reporting, Strategic Planning, Mergers, Process Improvement, Managerial Finance, Auditing, Forecasting, Internal Controls, Strategic Financial..., Mergers & Acquisitions, Business Planning, Business Process..., Business Strategy, Cash Flow, Cash Management, Change Management, Contract Negotiation, Due Diligence, Executive Management, Finance, Financial Accounting, Financial Modeling, GAAP, Human Resources, Leadership, Management, Negotiation, New Business Development, Operations Management, Payroll, QuickBooks, Sarbanes-Oxley Act, Small Business, Start-ups, Strategy, Team Building, Team Leadership
Education
Creighton University 1985 — 1989
BSBA, Accounting
Blair High School 1981 — 1985
AAA Life Insurance Company March 2013 - Present
Various Client Companies May 2007 - Present
ATD Detroit 2006 - 2015
The Auto Club Group February 2012 - November 2012
Schoolcraft College September 1996 - August 2012
Symcon November 2007 - April 2008
The Creative Group October 2007 - November 2007
Gradepoint June 2004 - May 2007
MSX International 1999 - 2003
Robert Half International October 1997 - December 1998
Skills
Courseware Development, Instructional Technology, E-Learning, Graphics, Learning Management..., Photoshop, Editing, Instructional Design
Education
Wayne State University 2008 — 2011
M. Ed., Instructional Technology
Colorado State University-Pueblo 1986 — 1990
BS, Art
Versique Consulting & Search July 2015 - Present
Versique Consulting & Search January 2015 - July 2015
MTS Systems Corporation April 2014 - January 2015
Honeywell October 2007 - April 2014
Donaldson Company October 2006 - October 2007
Allianz Life April 2004 - August 2006
The Auto Club Group 1999 - 2004
Buffets, Inc 1995 - 1999
Skills
Employer Branding, Talent Acquisition, Process Improvement, Talent Management, Social Media, Onboarding, Applicant Tracking..., Recruiting, Networking, Succession Planning, Employee Relations, College Recruiting, Employee Engagement, Performance Management, Human Resources, HRIS, Blogging, Training, Leadership, Technical Recruiting, Temporary Placement, Leadership Development, Organizational..., Taleo, HR Transformation, New Hire Orientations, Generosity, Management, Awesomeness, HR Policies, Internet Recruiting, Personnel Management, Program Management, Interviews, Organizational..., HR Consulting
Education
Concordia University 2002 — 2004
MA, Organizational Management, Human Resources
Minnesota State University, Mankato 1991 — 1995
BST, Communications, Secondary Education
The Auto Club Group September 2014 - Present
University of Delaware September 2012 - May 2014
Harbin Brewery Company, Inc. (wholly owned subsidiary of AB InBev) June 2010 - August 2010
Skills
Econometrics, Stata, SAS programming, Statistics, Data Analysis, Eviews, Data Management, Microsoft Excel, Singing, SPSS, ArcGIS, Spatial Data Management, Time Series Analysis, Logistic Regression, Hadoop, Clinical Trials, R, Access, Survival Analysis, Cluster Analysis, GLM, Correlation Analysis, SAS, EViews, Quantitative Analytics, Data Mining, SAS Programming
Education
University of Delaware 2012 — 2014
Master's degree, Applied Economics, 3.8/4.0
Tokyo University of Agriculture 2012 — 2012
China Agricultural University 2008 — 2012
Bachelor's Degree, Land Use Planning and Management/Development, 3.4/4.0
The Auto Club Group February 2013 - Present
The Auto Club Group June 2007 - February 2013
McKesson November 2005 - April 2007
EDS Corporation February 1999 - December 2004
Skills
Workforce Management, Call Center, Knowledge Base, Technical Support, Microsoft Office, Windows, IEX, CMS, APS, Customer-focused Service
Education
Davenport University 2009 — 2012
Bachelor of Business Administration (BBA), Management
The Auto Club Group December 2008 - Present
Skills
Insurance, Real Estate, Umbrella Insurance, Life Insurance, Property & Casualty..., Referrals, Homeowners, Public Speaking, Selling, Leadership, Customer Service
Education
Reformed Theological Seminary 1995 — 1998
Master of Arts in Theology, Theology/Theological Studies
William Carey College 1991 — 1993
Bachelor of General Studies, Business/Religious Studies
East Central Community College 1988 — 1991
Associate of Arts (A.A.), Business Administration and Management, General, A Plus
AAA June 1997 - Present
Michigan June 1997 - Present
City health department June 1997 - Present
The Auto Club Group January 1997 - January 1999
Skills
Insurance
Education
DeVry University 2009 — 2013
Associate of Science (A.S.), Network Systems Administration
DeVry University 2010 — 2012
Associates, network systems administration
Ferndale High School 1992 — 1996
High School Diploma
Oakland Community College
Undergraduate Studies
Western Michigan University
Undergraduate Studies
Fossil Group, Inc. October 2014 - January 2015
Scap Peugeot/ ADSA Opel and Chevrolet 2010 - March 2014
BASA Volkswagen 2011 - February 2014
Dap Citroen 2011 - February 2014
ATOUTS IMMOBILIER February 2013 - April 2013
PGA FINANCE (groupe PGA MOTORS Auto Group) January 2010 - March 2010
Kingsbridge Animal Clinic 2009 - 2009
Dell/Perot Systems 2006 - 2009
The Auto Club Group 2002 - 2004
Centerville Rd Animal Clinic 2001 - 2002
Skills
Top-notch Customer..., Veterinary Public Health, Basic Computer IT, Car Sales, Train Employees, Vitamins, Healthy Eating, International Cuisines, English, Fun Loving, Muscle Cars, Dog Training, chauffeur, taxi driver, Employee Relations, Customer Service, Customer Satisfaction, International Real..., French, Networking, Team Leadership, Software Documentation, Access, Training, Team Management, Troubleshooting, Vendor Management, Program Management, Project Planning, Process Improvement, Leadership, Project Management, Management
Education
Collin County Community College 1997 — 2002
5 years of Study / No Degree/ 5 ans d'etudes, mais sans diplome, jamais fini, psychology/Science/medical /
Cengage Learning October 2012 - Present
Cengage Learning 2008 - 2012
The Auto Club Group 1996 - 2008
Thompson Gale 1994 - 1996
Skills
Microsoft Word, Microsoft Excel, Access Database, PowerPoint, Microsoft Publisher, Photoshop, Illustrator, InDesign, Callidus, Magellan, Data Warehouse, DocuShare, Publishing, Sales, Proofreading, Creative Writing
Education
Davenport University
Associates, Business Administration - Marketing
AAA May 2015 - Present
The Auto Club Group May 2014 - August 2014
Victoria's Secret May 2013 - January 2014
Toys R Us June 2012 - August 2012
New Balance July 2009 - July 2011
City of Farmington Hills December 2009 - December 2010
Skills
Customer Service, Teamwork, Social Media, Microsoft Office, Social Networking, Team Leadership, Sales, Advertising, Merchandising, Marketing, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Public Speaking, Leadership, Marketing Communications, Outlook, Facebook, Social Media Marketing, English, Teaching, Windows, Negotiation, Management, Event Management, Market Research, Data Analysis, Personal Selling, Advertising Management
Education
Central Michigan University 2011 — 2015
Bachelors of Science, Business Administration; Marketing
North Farmington High School 2007 — 2011
The Auto Club Group March 2012 - March 2015
Grace Bridal Boutique December 2008 - February 2012
Inpoint an Aon company July 2006 - November 2008
Travelers June 2000 - June 2006
Education
College of St. Benedict 1999 — 2003
B.A., Communication
Watertown High School 1996 — 1999
General
Prison Fellowship Ministries October 2012 - Present
MIchigan Southwest Third Jurisdiction - COGIC, Inc. 2000 - Present
M-DEC September 2009 - Present
Muskegon Public Schools January 1994 - June 2012
Muskegon Public Schools 1994 - 2006
Cornerstone Church of Muskegon 1992 - 2000
URBAN LEAGUE OF GREATER February 1994 - August 1994
The Auto Club Group October 1992 - February 1994
MUSKEGON CIVIC THEATRE January 1989 - January 1992
Skills
Negotiation Training, Strategic Planning, Project Planning, Grant Writing, Non-profits, Management, Public Speaking, Community Outreach, Event Planning, Coaching, New Business Development, Negotiation, Workshop Facilitation, Grants, Social Media, Fundraising, Leadership, Public Relations, Training, Staff Development, Budgets, Program Management, Policy, Organizational..., Research, Event Management, Program Development, Volunteer Management, Leadership Development, Team Building, Conflict Resolution, Government, Teaching, Change Management, Project Management, Microsoft Office, System Administration, Editing, PowerPoint, Customer Service, Team Leadership, Nonprofits, Supervisory Skills, Social Networking, Time Management, Administration, Higher Education, Entrepreneurship, Career Counseling, Analysis
Education
Cornerstone University 2010 — 2012
Bachelor's Degree, Management
BAKER COLLEGE 2002 — 2007
Associate's Degree, Business; Accounting and Management
The Auto Club Group April 2004 - Present
SITEL Corporation May 1999 - April 2004
Davenport University August 2000 - March 2001
Skills
Call Center, Forecasting, Customer Service, Process Scheduler, Microsoft Office, Budgets, Human Resources, Crystal Reports, Database Administration, FrontPage, Networking, Visual Basic, Oracle, Call Centers, Program Management, Avaya, Workforce Management, Management, Vendor Management, Customer Satisfaction, Training
Education
Davenport University 2002 — 2005
Master of Business Administration (M.B.A.), Finance, A
Davenport University 1998 — 2001
Bachelor of Business Administration, CIS Web Management, A
Henryford Community College 1996 — 2000
Associate, Computer Seience/Accounting
Gujarat University 1994 — 1996
BS, Chemistry
IAT Specialty June 2012 - Present
Western Reserve Group, Wooster, OH March 2011 - June 2012
Zurich Insurance June 2008 - June 2010
The Auto Club Group January 2006 - January 2008
The Auto Club Group September 1997 - January 2006
State Of Nebraska, Department of Insurance January 1996 - September 1998
State of Nebraska, Department of Insurance January 1993 - January 1996
Skills
Underwriting, Compliance, Insurance, Claims, Pricing, Budgeting, Property & Casualty..., Commercial Insurance, Liability, Casualty, General Insurance, Claim, Operations Management, Process Improvement, Negotiation, Business Analysis, Budgets, Management, Business Planning, Customer Service, Leadership, Strategic Planning, Sales, Workers Compensation, Analysis, Excess, Health Insurance, Risk Management, Reinsurance, Professional Liability, Executive Management, Employee Benefits, Commercial Lines, Forecasting, Auditing, Legal Liability, Umbrella Insurance, Claims Management, Insurance Law, Financial Services, Homeowners, D&O, CPCU, Litigation Management, Liability Analysis, Employment Practices..., Brokers, Property Claims, Subrogation, Claim Investigation
Education
Doane College 1988 — 1989
Business Administration
The National Alliance for Insurance Education and Research · 2006 — 2007
CIC, Insurance
American Institute for CPCU 1983 — 1989
CPCU, Insurance
The Auto Club Group June 2012 - Present
The Auto Club Group August 2007 - June 2012
Allstate Insurance May 2004 - August 2007
Allstate Insurance September 2002 - May 2004
Allstate Insurance March 2001 - September 2002
Allstate Insurance January 1999 - February 2001
Allstate Insurance June 1994 - January 1999
Allstate Insurance February 1988 - June 1994
Skills
IT Strategy, Insurance, Project Management, Vendor Management, Process Improvement, Business Analysis, SDLC, Management, PMO, Program Management, Business Process..., PMP, Team Building, Requirements Analysis, Resource Management, Visio, SharePoint, IT Management, Software Documentation, Business Relationship..., Integration, Claim, Leadership Development, Leadership, Cross-functional Team..., Business Strategy, Business Relationship..., Building Business...
Education
DePaul University 1984 — 1986
BS
Triton College 1981 — 1983
The Auto Club Group February 2011 - Present
The Epitec Group February 2011 - September 2011
Diligent Consulting January 2010 - February 2011
DLA January 2010 - February 2011
Chrysler May 2000 - November 2008
DaimlerChrysler May 1998 - May 2000
Chrysler August 1996 - May 1998
Chrysler Financial March 1991 - August 1996
E & L Transport Company November 1989 - March 1991
Allnet Communication Services, Inc December 1986 - November 1989
Skills
DB2, TSO, IBM Mainframe, Windows, Sybase, Fileaid, SAPScript, Unix, Microsoft Office, Lotus Notes, EDI, Autosys, SharePoint, IDOC, ClearQuest, ClearCase, FTP, NDM, ASAP, JCL, COBOL, CICS, VSAM, MVS, SAP R/3, ABAP, SD, Endevor, Easytrieve, SPUFI, Mainframe, Xpediter, ERP, SAP, z/OS, IBM Utilities, BAPI, ISPF, OS/390, Syncsort, DB2/SQL, FI/CO, Requirements Analysis, SDLC, Programming, Testing, Documentation, Analysis, Visio, SQL
Education
DeVry University Phoenix 1981 — 1984
Bachelor of Science, Computer Science for Business
Vicksburg High School, Vicksburg, MI 1979 — 1981
Diploma
The Auto Club Group June 2007 - Present
Daniel Brian and Associates May 2004 - June 2007
BBDO Michigan May 2002 - May 2003
BBDO Detroit 2001 - 2003
PentaMark May 2001 - May 2002
InterOne Marketing May 1999 - May 2001
Ross Roy Group May 1998 - May 1999
Campbell-Ewald 1984 - 1998
Campbell Ewald Advertising 1984 - 1998
C-E Communications (part of The Interpublic Group) 1984 - 1998
Skills
Concept Development, Creative Strategy, Art Direction, Advertising, Creative Direction, Logo Design, Marketing Communications, Direct Mail, Graphic Design, Outdoor Advertising, Marketing, Interactive Advertising, Brochures, Integrated Marketing, Direct Marketing, Adobe Creative Suite, Photography, Catalogs, Branding & Identity, Collateral, Creative Services, Copywriting, Brand Development, Illustrator, Layout, InDesign, Graphics, Art, QuarkXPress, Corporate Branding
Education
College for Creative Studies 1974 — 1978
BFA, Advertising
College for Creative Studies 1974 — 1978
BFA, Advertising
The Auto Club Group June 2013 - Present
The Auto Club Group September 2012 - June 2013
University of Michigan Health System January 2008 - September 2012
L2 Enterprise March 1997 - April 2009
INCAT September 2007 - January 2008
Budco Inc. March 2006 - September 2007
NuTechs March 2006 - September 2006
Web Elite April 2005 - March 2006
Coast to Coast Telecom January 2000 - May 2002
Jay Enn Corporation March 1997 - January 2000
Skills
Data Center, High Availability, Virtualization, Servers, Solaris, Unix, Linux, Windows Server, Red Hat Linux, Datacenter..., System Administration, Active Directory, AIX, Databases, Security, HP-UX, Linux Kernel, Shell Scripting, Cluster
Education
Duke University 2014 — 2015
Eidgenössische Technische Hochschule Zürich 2014 — 2014
IE Business School 2014 — 2014
Massachusetts Institute of Technology 2014 — 2014
David Chinsky & Associates 2010 — 2011
HP 2010 — 2010
Symantec 2010 — 2010
Novell Advanced Technical Training 2009 — 2009
University of Michigan 2009 — 2009
BrainBench 2007 — 2007
Career Quest Learning Centers, Inc. 2014 - Present
Corinthian Colleges, Inc. October 2003 - September 2013
The Auto Club Group November 2002 - October 2003
Skills
Employee Training, Interviews, Leadership, Management, Training, Time Management, Program Management, Coaching, Customer Service, Admissions, Enrollment Management, Campus, Staff Development, Budgets, Student Financial Aid, Higher Education
Education
Cleary University 1998 — 1999
Bachelor of Arts (B.A.), Business Administration and Management, General
The Auto Club Group June 2012 - Present
Quicken Loans September 2011 - May 2012
Ford Motor Company August 2010 - September 2011
Detroit Beer Co. August 2007 - September 2010
Skills
Customer Service, Marketing, Microsoft Excel, Leadership, Sales Management, Team Building
Education
Davenport University 2004 — 2008
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Schoolcraft College
Schoolcraft College
The Auto Club Group April 2012 - Present
Skills
Property & Casualty..., Fixed Annuities, Umbrella Insurance, Life Insurance, Microsoft Applications, Commercial Insurance, Insurance, Sales, Marketing, Strategic Planning, Investments, Customer Satisfaction, Term Life Insurance, Disability Insurance, Retail, Process Improvement, Training, Health Insurance, Customer Service, General Insurance, Leadership, Team Building
Education
Concordia University-Ann Arbor 1998 — 2002
Bachelor of Arts, Communication, English, 3.63 GPA
Schoolcraft College 2001 — 2001
Certificate of Completion, Police Reserve Officer Training Academy
Kid's Creek Therapy March 2012 - Present
Kid's Creek Therapy October 2011 - March 2012
Auto Trader Classics April 2010 - August 2011
The Auto Club Group March 2003 - August 2009
Directional Strategies June 2002 - March 2003
Conlin Travel March 1997 - May 2002
Skills
Medicare, Medicaid, Microsoft Office, Interpersonal..., Travel Planning, Medical Billing, Medical Coding, Data Entry, Health Insurance, Insurance, Outlook, File Management, Call Center, Administrative..., Customer Service, Time Management, Leadership, Sales, Administrative...
Education
Colorado Technical University 2009 — 2010
Associate of Science, Medical Coding and Billing
Western Michigan University 1990 — 1992
Musical Theatre Performance
The Auto Club Group September 2011 - Present
Hangartner Consulting June 2010 - Present
The Auto Club Group November 1988 - 1995
EDS, an HP company 1987 - 1988
Education
Schoolcraft College 2008 — 2010
Certificate, Web Development and Design
Eastern Michigan University
BBA, Business Computer Systems
Schoolcraft College
Associate Degree, ASSOCIATE IN BUSINESS ADMINISTRATION (ABA)
Freelance July 2009 - Present
Tango Associates January 2008 - July 2009
Cromwell Communications July 1999 - January 2008
The Auto Club Group 1993 - 1999
Young & Rubicam Cato Johnson 1990 - 1991
Skills
Creative Direction, Creative Concept..., Art Direction, Graphic Design, Logo Design, Typography, Digital Imaging, Digital Illustration, Editorial Illustration, Vector Illustration, Retouching, Adobe Creative Suite, Microsoft Office, Adobe Acrobat, Web Design, Book Covers, Illustration, Logos, Illustrator, Advertising, Direct Mail, Graphics, Brand Development, Corporate Identity, Concept Development, Visual Communication, Creative Strategy, Art, Layout, Photography, Copywriting, Photoshop, Concept Design, QuarkXPress, Magazines, Brochures, Image Manipulation, Catalogs, Posters, Branding & Identity, Packaging, Corporate Branding
Education
College for Creative Studies 1987 — 1990
BFA, Graphic Design
Macomb Community College 1984 — 1987
AAS, Commercial Art
The Auto Club Group October 2009 - Present
Liberty Mutual Insurance January 2006 - August 2009
Wells Fargo Bank 2005 - 2007
Ameriquest Mortgage 2004 - 2005
Verizon Wireless February 1997 - April 2004
US Navy June 1993 - December 1999
Skills
Property & Casualty..., Underwriting, General Insurance, Life Insurance, Leadership, Health Insurance, Insurance, Term Life Insurance, Sales, Banking, Fixed Annuities, Brokers, Renters, Whole Life, Long-term Care, Risk Management, Employee Benefits, Call Centers, Professional Liability, Sales Management, Marketing, Commercial Lines, Disability Insurance, Universal Life, Small Business, Homeowners, Strategic Financial..., Claim, Workers Compensation, Long Term Care Insurance, Umbrella Insurance, Liability, Commercial Insurance, Casualty, Retirement Planning, Retirement, Accident, Licensed Life & Health..., Insurance Brokerage, Financial Planners, D&O, Critical Illness, Watercraft, Legal Liability, Health Savings Accounts
Education
The American College 2010 — 2013
CPCU, INSURANCE
STATE OF FLORIDA
Licensed General Insurance Agent
Medical University of South Carolina 1997 — 1998
Master's degree, Hospital and Health Care Facilities Administration/Management
College of Charleston 1996 — 1998
Bachelor of Science (B.Sc.), SOCIAL SCIENCE
The Auto Club Group January 2014 - Present
The Auto Club Group March 2007 - December 2013
Institute of Real Estate Management February 2006 - March 2007
Naperville Area Chamber of Commerce April 2005 - February 2006
Boy Scouts of America February 2004 - April 2005
Skills
Community Relations, Government Liaison, Legislative Advocacy, Partner Relationship..., Community Outreach, External Relationships, Public Awareness..., Media Relations, Public Relations, Event Planning, Volunteer Management, Legislative Tracking, Corporate Communications, Public Speaking, Community Education, Strategic Partnerships, Public Safety, Industry Liaison, Corporate Social..., Media Interviews, Meeting Planning, Community Engagement, Legislation, Government Liason, Strategic Planning, Speech Writing, Community Development, Leadership, Interviews, Policy, Crisis Communications, Nonprofits, Training, Program Management, Legislative Relations, Management, Strategic Communications, Press Releases, Internal Communications, Public Policy, Budgets
Education
DePaul University 1999 — 2003
Bachelor of Arts, Political Science (major), Communications (minor)
The Carroll School of Management Center for Corporate Citizenship at Boston College 2012 — 2015
Pursuing a Certificate in Corporate Citizenship Management
COUNTRY Financial® March 2014 - Present
The Auto Club Group July 2009 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Davenport University-Eastern Region
Post-Bacc Certificate, Medical Case Management
Wayne State University
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Home Depot At Home Services March 2013 - Present
Greektown Casino-Hotel December 2008 - February 2011
Ford Motor Company March 2007 - June 2008
The Auto Club Group August 1999 - April 2006
Ticketmaster May 1998 - August 1999
Sears Home Improvement Products January 1995 - May 1998
Skills
Customer Service, Customer Satisfaction, Call Center, Microsoft Office, Data Entry, Microsoft Word, Microsoft Excel, Outlook, Sales, PowerPoint, Telephone Skills, Customer Retention, Customer Experience, Team Building, Inventory Management, Call Centers
Education
Central State University 1991 — 1993
Psychology; Mental Health
Wayne County
The Auto Club Group December 2000 - January 2014
The Auto Club Group May 1998 - December 2000
The Auto Club Group July 1995 - May 1998
The Auto Club Group April 1986 - July 1995
Humane Society of West Michigan 1984 - 1985
Community Veterinary Hospital June 1980 - 1985
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Customer Service, Process Improvement, Call Centers, Team Building
Education
Southgate High School 1977 — 1980
Diploma, Business
Davenport University-Eastern Region
One course taken, Computer essentials
Society of St. Vincent de Paul -- District Council of Madison September 2012 - Present
Stetenfeld Associates, LLC June 2005 - Present
Society of St. Vincent de Paul – District Council of Madison Inc. June 2005 - August 2012
The Auto Club Group January 1997 - June 2005
AAA Wisconsin October 1987 - June 2005
Skills
Media Relations, Crisis Communications, Public Relations, Corporate Communications, Speech Writing, Internal Communications, Strategic Communications, Public Speaking, Marketing Communications, Press Releases, Strategic Planning, Editing, Community Development, Message Development, Web Content, Research, Community Outreach, Sales, Newsletters, Social Networking, Social Media Marketing, Leadership, Publications, Event Management, Creative Writing, Grant Writing, Integrated Marketing, Volunteer Management, Policy Analysis, Social Media, Public Affairs, Marketing, Nonprofits, Strategy, Training, Journalism, Marketing Strategy, Public Policy, Organizational..., Leadership Development, Program Management, Team Building, Proofreading, Advertising, Publicity, Fundraising, Copywriting, Email Marketing, Policy, Event Planning
Education
Drake University 1981 — 1982
Master's, Journalism & Mass Communication
Northwestern University 1975 — 1979
Bachelor's, Anthropology and History & Literature of Religions
The Auto Club Group November 2004 - Present
Auto Club Group September 2001 - November 2004
Auto Club Group July 1995 - January 2001
The Auto Club Group June 1996 - September 2000
Skills
Property & Casualty..., Life & Health Insurance...
Education
Davenport University 2002 — 2008
Master's Degree, Strategic Management
Wayne State University 1990 — 1998
Bachelor's Degree, Public Administration
State of Michigan
State of Michigan
SydFit, L.L.C. Mobile Fitness Professionals March 2010 - Present
The Auto Club Group August 1977 - August 2009
AAA Michigan 1977 - 2009
Auto Club Group October 2001 - June 2004
T and S Karate and Kickboxing 1981 - 1985
Skills
Health, Customer Relations, Employee Benefits, Event Planning, Microsoft Office, Social Media, Fundraising, Non-profits, Program Management, Fitness Instruction, Training, Customer Service, Call Centers, Personal Training, Customer Experience, Time Management, Fitness, Fitness Training, Nonprofits, Strength Training, Social Networking, Operant Conditioning, Networking, Wellness, Marketing, Management, Sales, Customer Retention, Customer Satisfaction, Small Business, Leadership Development, Weight Training, Weight, Account Management, Leadership
Education
Davenport University
BA, Business Administration
Rochester Adams High School
National City Bank December 2007 - May 2008
The Auto Club Group May 2005 - December 2007
National City Mortgage 2003 - 2004
Skills
Wellness, Nutrition, Strength Training, Fitness, Health, Lifestyle Coaching, Personal Training, Exercise Prescription, Exercise Physiology, Physical Therapy, Kinesiology, Rehabilitation, Fitness Training, Sports Medicine, Sports Injuries
Education
Cleveland State University 2009 — 2012
Doctorate, Physical Therapy
Western Michigan University 1998 — 2003
Dietetics/Nutrition
Warehousing Education and Research Council (WERC) September 2014 - Present
B2B/B2C Marketing Professionals Ideas Group August 2013 - Present
Marketing By Dave April 2013 - September 2014
MICROS Systems Inc August 2011 - April 2013
Pro Imprints, Inc. & On The Air Promotions May 2006 - August 2011
Star Total Print Solutions May 2004 - April 2006
The Auto Club Group June 2000 - May 2004
Dave Pardo Productions/Insite Web Solutions January 1999 - May 2004
Clear Channel Radio / WNUA 95.5 FM May 1995 - June 2000
Clear Channel Radio / WNUA 95.5 FM June 1993 - September 1994
Skills
Social Media, Marketing, E-commerce, Email Marketing, Social Media Marketing, Online Advertising, SEO, Advertising, Facebook, Marketing Strategy, Digital Marketing, Social Networking, Copywriting, Google Analytics, SEM, Marketing Communications, Web Analytics, Google Adwords, Website Development, Digital Strategy, Web Marketing, Digital Media, Project Coordination, Project Management, Brand Development, Online Marketing, Management, Web Design, User Experience, B2B, Graphic Design, Newsletters, Lead Generation, Mobile Marketing, Web Development, B2B Marketing, PPC, Integrated Marketing, Leadership
Education
Northeastern Illinois University 1993 — 1995
Columbia College Chicago 1990 — 1992
Monica C. Stovall Creations & Innovations January 1990 - Present
The Auto Club Group March 2001 - September 2012
Word of Faith Christian Center and Faith Christian Academy January 1983 - December 1989
Bendix Corporation, Federal Mogul Corporation, 3M Business Products Sales, Ford Motor Company 1974 - 1982
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, Sales, Leadership, PowerPoint, Training, Photoshop, Graphic Design, Digital Photography, Logo Design, Portraits, Records Retention..., Records Management
Education
Coursera Course - Online Study
Entrepreneurship/Entrepreneurial Studies, Successful Completion
Online Tutorials
HTML & CSS and XHTML & CSS
Independent Studies
Photoshop
Cass Technical High School
High School, Commercial Art Curriculum, Graduated on Honor Roll
College for Creative Studies
Advertising, Successful Completion
Dorsey Business Schools-Southgate
Successful Completion
Advantage Sales and Marketing, LLC June 2015 - Present
The Auto Club Group September 2014 - June 2015
Charter Communications August 2013 - August 2014
Farmers Insurance Group of Companies October 2011 - August 2013
Skills
Linux Desktop, Customer Retention, Android, PC building, VirtualBox, VMware, Call Centers, Python, Scratch, Customer Service, Training, Troubleshooting, Technical Support
Education
Southern New Hampshire University 2015 — 2018
Computer Systems Networking and Telecommunications
DeVry University 2014 — 2015
Computer Systems Networking and Telecommunications, 3.64 GPA
The Auto Club Group March 2004 - Present
Continental Airlines January 1997 - September 2001
Skills
Group Travel, Tour Guide, Event Planning and..., Travel Sales and..., Travel Planning, Public Speaking, North America..., New York City..., Marriott Hotel..., Customer Service, Commercial Insurance, Contract Negotiation, General Insurance, Health Insurance, Pricing, Budgets, Time Management, Customer Satisfaction, Sales, Cruises, Vacation, Leisure Travel, Travel Management, Tourism, Car Rental, Business Travel, Adventure Travel, Travel Insurance, Insurance, Event Planning
Education
University of Phoenix 2014 — 2018
Bachelor's Degree, Business Administration and Management, General, 4.0
Travel Institute 2010 — 2010
Certificate, Travel and Tourism
State of Michigan Department of Insurance and Financial Services 2009 — 2009
Resident Producer License
Saginaw Valley State University 1994 — 1994
Certificate, Travel and Tourism, 4.0
Delta College
Marketing/Business Management
RGIS, LLC September 2014 - Present
RGIS, LLC September 2011 - Present
RGIS, LLC September 2008 - September 2014
The Auto Club Group July 2003 - September 2008
The Auto Club Group July 2002 - July 2003
Concentra Managed Care April 1998 - December 2001
Skills
Human Resources..., Policy Development &..., Performance Management, Employee Relations, Succession Planning, HR Policies, Personnel Management, FMLA, Job Descriptions, Organizational..., Employee Training, Conflict Resolution, Employment Law, Onboarding, Hiring, Labor Relations, HR Consulting, Human Resources
Education
Davenport University
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.76
Oakland County, Michigan Government July 2014 - Present
Stefanini June 2013 - July 2014
The Auto Club Group April 2009 - June 2013
The Auto Club Group January 2007 - April 2009
The Auto Club Group January 2005 - January 2007
Skills
Call Center, Project Management, Vendor Management, Business Process..., PMP, Business Analysis, Process Improvement, Change Management, Team Building, Team Leadership, Customer Service, Call Centers, Training, Insurance, Email Marketing, PMO, Business Process, Requirements Gathering
Education
Davenport University 2001 — 2005
BBA, Project Management
Henry Ford Community College 1993 — 1997
Associate's degree, Business Administration and Management, General
Straight Forward Crisis Management January 2002 - Present
Next Step Ministries Wisconsin 2005 - 2010
The Auto Club Group 2007 - 2009
Madison Police Department 1998 - 2005
Skills
Public Speaking, Public Relations, Social Media, Strategic Planning, Event Planning, Marketing Communications, Fundraising, Editing, Event Management, Marketing Strategy, Marketing, Crisis Communications, Crisis Management, Non-Violent Crisis..., Crisis Intervention..., Management, Executive Management, Motivational Speaking, National Speaker, Media Relations, Account Management, Advertising, Interviews, Strategic Communications, Team Leadership
Education
Concordia University-Wisconsin 2010 — 2012
MBA, MBA, Communications
Concordia University-Wisconsin 2003 — 2005
Communi, Business/Corporate Communications
The Auto Club Group July 2002 - August 2015
Citizens/Hanover/AllmericaFinancial 1998 - 2002
Citizens/Hanover/Allmerica Financial 1990 - 1998
Spectrum Health 1988 - 1990
Education
DePaul University
The Auto Club Group June 2013 - Present
The Hanover Insurance Group June 2010 - June 2013
JP Morgan Chase May 2008 - March 2010
Education
Eastern Michigan University 2004 — 2008
BS, Science/Marketing/Sales
Oakland Community College 2002 — 2004
Associate’s Degree, Emergency Medical Technology/Technician (EMT Paramedic)
The Hanover Insurance Group January 2014 - Present
The Hanover Insurance Group June 2013 - January 2014
The Hanover Insurance Group May 2012 - June 2013
The Hanover Insurance Group July 2008 - May 2012
The Auto Club Group February 2007 - July 2008
The Auto Club Group October 2000 - February 2007
Skills
Customer Service, Sales, Salesforce.com, Quality Assurance, Communication, Socialtext.com, Property & Casualty..., Mentoring, Training, Crowd Control, Observation and..., Analysis, Coaching, Liability
Education
Cleary University 2011 — 2014
ABA Accounting, Accounting, 3.9
The Hanover Insurance Group May 2015 - Present
in the insurance industry November 2014 - May 2015
The Hanover Insurance Group 1996 - 2014
The Auto Club Group January 1989 - July 1996
Skills
Managing Workflow, Managing Processes, Managing Associates, Organizational..., Process Improvement, Training, Insurance, Business Administration, Organizational..., Lean Six Sigma, Management, Leadership, Responsiveness, Interpersonal..., Cross-functional..., Critical Thinking, Strategic Thinking, Decision Making, Lean Operations, Auto Claims, Customer Service, Problem Solving, Mentoring, General Insurance, Property & Casualty..., Liability, Underwriting, Team Building
Education
Cleary University 2008 — 2010
Bachelor of Business Administration (BBA), Organizational Leadership
Madonna University
The Auto Club Group October 2014 - Present
Alstyle Apparel and Activewear February 2012 - February 2014
Punch Studio 2011 - 2012
London Metropolitan University September 2009 - October 2010
Hilton Anaheim January 2003 - September 2009
Studeo Interactive Direct September 2008 - August 2009
Hilton Anaheim February 2003 - September 2008
Skills
Online Advertising, Social Media, Marketing Strategy, Event Planning, Marketing, Event Management, Email Marketing, Public Relations, Advertising, Photoshop, Marketing Communications, Copywriting, Social Media Marketing, Integrated Marketing, Microsoft Office, PowerPoint, Account Management, Microsoft Excel, Social Networking, Market Research, Brand Development, Graphic Design, Brand Management
Education
London Metropolitan University 2009 — 2010
MA, Graphic Design
Chapman University, The George L. Argyros School of Business and Economics 2002 — 2006
B.S.B.A., Marketing and Management
The Auto Club Group October 2012 - Present
Enterprise Rent-A-Car February 2010 - September 2012
Skills
Organization &..., Communication, Marketing Management, Sales Management, Outstanding time..., Managerial, Determination to Succeed, Competitive
Education
Central Michigan University 2004 — 2009
Bachelor's degree, Journalism/Public Relations
Stevenson High School 2001 — 2004
The Auto Club Group May 2014 - Present
The Auto Club Group April 2014 - Present
Jackson-Hewitt January 2013 - May 2014
Professional Educational Services Group March 2010 - April 2012
Liberty Tax Service January 2010 - April 2012
Williamson Staffing Services November 2005 - March 2006
Skills
Tax, Tax Preparation, Accounting, Finance, GAAP, Tax Returns, Income Tax, QuickBooks, General Ledger, Journal Entries, Bookkeeping, Financial Statements, Account Reconciliation, Accounts Payable, Peachtree, Invoicing, Accounts Receivable
Education
Colorado Technical University 2007 — 2009
Bachelor of Science, Accounting
Colorado Technical University 2007 — 2009
Associate of Science, Accounting
Mesick High School 1991 — 1994
Paramount Pictures January 2011 - Present
The Nielsen Company February 2004 - February 2011
The Nielsen Company February 2001 - February 2004
The Auto Club Group February 1999 - February 2001
NBC June 1998 - September 1998
Skills
Advertising, XP, Event Management, PowerPoint, Microsoft Excel, Outlook, Photoshop, Human Resources, Budgets, Customer Service, Marketing Strategy, Windows XP, Teamwork, Sales
Education
Central Washington University 1993 — 1999
Central Washington University 1993 — 1998
BA, Public Relations
Central Washington University 1993 — 1998
Bachelor of Arts, Public Relations
Vlocity - The Industry Cloud Company March 2015 - Present
Guidewire Software May 2012 - Present
Guidewire Software May 2013 - March 2015
Audatex August 2006 - July 2011
Mitchell International August 2004 - August 2006
Ohio Casualty Insurance October 2001 - April 2004
Progressive Insurance October 1997 - October 2001
The Auto Club Group October 1996 - October 1997
Skills
Project Management, Process Improvement, Insurance, Management, New Business Development, Claims Management, Business Development, Claim, Property & Casualty..., Sales, Strategic Planning, Analysis, Strategy, Competitive Analysis, Leadership, Account Management, Customer Satisfaction, Employee Benefits, Project Planning, Salesforce.com, CRM, Sales Process, Negotiation, Enterprise Software, Solution Selling, Consulting, SaaS
Education
Northwestern University 2012 — 2012
Crash Data Retrieval Technician Certification
Concordia University-Wisconsin 1989 — 1993
Bachelor of Arts, Biology and Business Management
Affirmative Insurance Company April 2015 - Present
Affirmative Insurance Co. of Michigan December 2012 - April 2015
The Auto Club Group January 2012 - August 2012
Empower Insurance August 2010 - February 2011
LIBERTY MUTUAL INSURANCE GROUP November 2007 - September 2009
WESTFIELD INSURANCE GROUP March 2006 - December 2006
USF INSURANCE CO. September 2003 - March 2006
Universal Underwriters Group March 1999 - August 2003
Willis Corroon Corp. 1995 - 1997
Jardine Insurance Agency Michigan Inc. 1992 - 1995
Skills
Claims Management, Property & Casualty..., Claim, Insurance, Liability, Workers Compensation, Commercial Insurance, Underwriting, Legal Liability, Litigation Management, Casualty, General Insurance, Credentials, Risk Management, Professional Liability, Product Liability, Mediation, Litigation, Arbitration, Claims Handling, Public Liability, Casualty Insurance, Excess, Subrogation, Claim Investigation, Personal Injury, Liability Analysis, Insurance Claims, Property Damage, Insurance Law
Education
Wayne State University 1985 — 1989
JD, Law
Wayne State University 1980 — 1985
MBA, Finance
Central Michigan University 1972 — 1976
BS, Business Administration, Economics
Utica, MI High School 1969 — 1972
College/University Preparatory
The Auto Club Group August 2011 - Present
Skills
Corporate Real Estate, Contract Negotiation, Negotiation, Vendor Management, Team Building, Strategic Planning, Real Estate, Contract Management, Budgets, Program Management, Mergers & Acquisitions, New Business Development, Facilities Management, Sales Management, Process Improvement, Change Management, Project Management
Education
PMI Institute 2007 — 2011
PMP, Project Management Professional
Corenet Global
MCR, Master of Corporate Real Estate
Davenport University
BBA, Management
BOMI Institute
RPA, Real Property Administrator
Trenton High School
The Auto Club Group February 2015 - Present
Auto Club Group (AAA) July 2007 - February 2015
The Auto Club Group October 2003 - July 2007
The Auto Club Group October 2002 - October 2003
Kenrick Corporation 2002 - 2002
Allstate 2000 - 2002
Skills
Microsoft Excel, Property & Casualty..., Insurance, Marketing, Strategic Planning, Team Building, Customer Service, Data Analysis, Product Development, Process Improvement, Microsoft Office, Coaching, Marketing Strategy, Management, Analysis, Leadership
Education
Northwood University - Richard DeVos Graduate School of Management 2004 — 2006
MBA, Business
Northwood University 2000 — 2004
Bachelors of Business Administration, Business Administration and Management, General
Delta College
•Associates of Marketing Management, Marketing
The Auto Club Group September 2011 - Present
Buerkle Collision February 2011 - September 2011
Progressive Insurance October 2004 - January 2011
Best Buy Corporation August 2003 - October 2004
The Hartford April 2003 - August 2003
Wells Fargo Retirement Plan Services April 2000 - April 2002
Rod Grams for Senate 2000 October 1999 - April 2000
Skills
Photography, Microsoft Office, Team Building, Employee Training, Claim, Event Planning, Claims Management, Social Media, Property, Property Damage, Research, Insurance, Liability, Casualty, Commercial Insurance, Subrogation, Public Relations, General Insurance, Editing, Claims Resolution, Liability Analysis, Claims Handling, PowerPoint, Training, Public Speaking, Community Outreach, Event Management, Customer Service, Property Claims, Outlook, Coaching, Auto Claims, Motorcycle, Automobile, Personal Lines Auto, Claim Investigation, Insurance Adjusting
Education
Concordia University-St. Paul 1994 — 1999
The Art Institute of Wisconsin November 2014 - Present
Blackhawk Technical College January 2013 - Present
Anthem Education Group January 2014 - August 2014
ITT Technical Institute 2009 - January 2014
Runzheimer International May 2006 - September 2008
The Auto Club Group January 2000 - May 2006
Great American Insurance/Ohio Casualty July 1997 - December 1999
The Hartford July 1995 - July 1997
Chubb Insurance May 1990 - June 1995
Skills
Leadership, Strategic Planning, Business Development, Management, Strategy, Program Management, Marketing Strategy, Sales Management, CRM, Budgets, Sales, Public Speaking, Employee Relations, Product Marketing, Forecasting, Human Resources, Organizational..., Change Management, Public Relations, Cross-functional Team..., Team Building, Product Development, Recruiting, Conflict Resolution, Leadership Development, P&L Management, Project Management, Solution Selling, New Business Development, Admissions, Coaching, Operations Management, Employee Training, Resume Writing, Performance Management, Higher Education, Customer Service, Account Management, Team Leadership, Policy, Employee Benefits, Management Consulting
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
MHRM, Human Resources
Keller Graduate School of Management 2000 — 2001
MBA, Sales and Marketing
DePauw University 1986 — 1990
BA, Communication
The Auto Club Group November 2012 - Present
Auto Club Group ( AAA) July 2003 - November 2012
Education
Eastern Michigan University
The Auto Club Group July 1979 - Present
The Auto Club Group July 1979 - February 2001
Skills
Health Insurance, Insurance, Team Building, Leadership, Management Consulting, Claim, Sales, Risk Management, Executive Management, Process Improvement, Vendor Management, Analysis, Training, Employee Benefits, Finance, General Ledger, Business Analysis
Education
Davenport University 1996 — 2000
Woodhaven High School
Farmers Insurance April 2011 - April 2012
Auto Club Group December 2001 - February 2008
The Auto Club Group August 1999 - December 2001
Auto Club Group August 1999 - December 2001
Skills
Insurance, Accounting, Analysis
Education
Davenport University
Masters of Business Administration, Accounting, 3.87
University of Michigan
Bachelors of Arts, Organizational Studies
The Auto Club Group January 2002 - Present
Pulte Homes, Inc. December 1996 - January 2002
Aon Risk Services June 1994 - December 1996
Skills
Property & Casualty..., Legal Liability, Commercial Insurance, Underwriting, Casualty, Insurance, Workers Compensation
Education
Eastern Michigan University 1990 — 1993
BBA, Finance
University of Michigan Dearborn 1987 — 1990
Engineering
Eastern Michigan University November 2012 - Present
Eastern Michigan University 2010 - Present
DAPCEP Wayne State University 2004 - 2012
Henry Ford Community College August 2009 - September 2010
The Auto Club Group December 2006 - May 2010
The Auto Club Group June 1999 - December 2006
Skills
Training, Fundraising, Process Improvement, Event Planning, Strategic Planning, Customer Service, Healthcare, Forecasting, Teaching, Curriculum Design, Public Speaking, Mental Health, Leadership, Nonprofits, Research, Employee Benefits, Microsoft Office, PowerPoint, Leadership Development, Data Analysis, Community Outreach, Staff Development, Higher Education
Education
Davenport University 2001 — 2003
MBA, Strategic Management
University of Michigan 1993 — 1998
B.A., Sports Management & Communications
Sona MedSpa February 2008 - Present
SONA MEDSPA INTERNATIONAL February 2008 - Present
Sona MedSpa October 2002 - October 2011
SONA MEDSPA INTERNATIONAL October 2007 - February 2008
SONA MEDSPA October 2002 - October 2007
Enterprise Rent-A-Car July 2001 - October 2002
Enterprise Rent-A-Car July 2001 - October 2002
AAA Carolinas September 2000 - July 2001
AAA TRAVEL AGENCY April 1998 - July 2001
The Auto Club Group April 1998 - July 2000
Education
Michigan State University 1997 — 2000
School; Degree: Bachelor of Arts, Hospitality Business ; Hospitality Business Management
Michigan State University - The Eli Broad College of Business 1997 — 2000
Bachelor of Ars in Hospitality Business Management, Business Management, Human Resources
Delta College 1995 — 1997
Nursing Major
AAA Michigan Sr. Project ManagerThe Auto Club GroupNovember 2011 - Present
The Auto Club Group 2000 - October 2011
Skills
PMP, Software Project..., Change Management, Insurance, Vendor Management, Agile Methodologies, Business Analysis, Requirements Gathering, Customer Service, Strategic Planning, Project Management, Software Documentation, Management, Process Improvement, PMO, Integration, Program Management, Requirements Analysis, Enterprise Architecture, SDLC, Team Leadership, IT Management, Business Process..., Business Process, Business Intelligence, IT Strategy
Education
Davenport University 1982 — 1986
Bachelors of Business Administration
General Motors July 2015 - Present
Quicken Loans September 2012 - July 2015
The Auto Club Group April 2012 - September 2012
The Auto Club Group June 2011 - April 2012
ArvinMeritor February 2008 - August 2009
Skills
Web Services, Java, Java Enterprise Edition, Databases, JavaScript, HTML, Subversion, XML, Eclipse, Windows Server, Database Design, Agile Methodologies, SDLC, Programming, Oracle, Active Directory, Business Analysis, SQL, C#, Visual Studio, ASP.NET, C, C++, UML, Struts, Websphere, RAD, Spring, DB2/SQL, MySQL, JSP, JTAPI, TSAPI, Avaya AES, .NET, Software Development, Microsoft SQL Server, WebSphere Application..., Object Oriented Design, DB2, Software Engineering, Visio, MVC, Requirements Analysis, Enterprise Architecture, SharePoint, Telecommunications, Call Centers, Call Routing
Education
Eastern Michigan University 2007 — 2011
Bachelors of Science, Computer Science, Mathematics
Washtenaw Community College
Associates Program, Computer Engineering
The Auto Club Group December 2007 - Present
Special Data Processing 2004 - 2007
Washington Mutual Finance 2003 - 2004
Special Data Processing May 1998 - July 2002
Skills
Direct Marketing, Marketing Strategy, Segmentation, Email Marketing, Database Marketing, Customer Acquisition, Lead Generation, Integrated Marketing, Market Research, Web Analytics, Management, Digital Marketing, Marketing
Education
Cleveland State University 1986 — 1990
BA, Marketing
Garfield Heights High School 1982 — 1986
Career Education Corporation 2012 - Present
The Auto Club Group October 2011 - December 2012
Lakeview Bus Lines, Inc 2010 - 2011
American Family Insurance April 2009 - April 2010
Wausau Insurance August 2007 - 2009
Firemans Fund Insurance Company March 2006 - August 2007
Great American Insurance November 2004 - March 2006
CNA Insurance May 1987 - November 2004
Skills
Insurance, Workers Compensation, Underwriting, Property & Casualty..., General Liability, Commercial Lines, Umbrella, Commercial Insurance, Casualty, Risk Management, Umbrella Insurance, General Insurance, Brokers, Term Life Insurance, Inland Marine, Professional Liability, Claim, Legal Liability, Liability, Life Insurance, Whole Life, Property, Disability Insurance, Claim Investigation, Health Insurance, Property Damage, D&O, Excess, Employee Benefits, Customer Retention, Financial Services, Claims Management, Casualty Insurance, Long-term Care, Sales
Education
Microtrain 2011 — 2011
Professional Training
International Risk Management Institute, Inc 2009 — 2010
CRIS Certification
Walden University 2005 — 2007
MBA, Specialization in Risk Management and Insurance
DePaul University 2000 — 2004
Bachelor of Arts, Risk Management and Insurance
American Institute for CPCU/Insurance Institute of America
CPCU & AU Designation
Malcolm X College
Associate Arts, General Studies
Gymboree July 2015 - Present
Discover Financial Services December 2014 - July 2015
PMAC Lending Services Inc. July 2013 - January 2014
The Auto Club Group July 2012 - July 2013
Quicken Loans November 2010 - July 2012
Knight Transportation November 2007 - May 2010
Skills
Management, New Business Development, Account Management, Customer Satisfaction, Direct Mail, Program Management, Creative Direction, Marketing Communications, Internal & External..., Direct Mail Campaigns, Direct Marketing, Direct Mail Pieces, Marketing Strategy, Directing, Project Management, Collaborative Problem..., Creative Strategy, Marketing, Marketing Management, Lead Generation, Brand Awareness, Customer Acquisition, Web Analytics, Team Building, Analytics, B2B, Advertising, Online Marketing, Social Media Marketing, Email Marketing, Market Planning, Database Marketing, B2B Marketing, Marketing Research, Brand Management, Brand Development, Integrated Marketing, Interactive Marketing, Relationship Marketing, Multi-channel Marketing, Market Research, Lead Management, Content Marketing, Social Networking, Sales, Strategy, CRM, Leadership, Customer Service, Digital Marketing
Education
Oakland University 2010 — 2011
Masters in Organizational Development
Coastal Carolina University 2004 — 2006
Bachelors Degree, Business Administration - Management
Schoolcraft College 2002 — 2004
Associates Degree, Liberal Arts
The Auto Club Group May 2015 - Present
The Auto Club Group September 2012 - May 2015
The Auto Club Group July 2010 - August 2012
The Auto Club Group July 2004 - July 2010
Skills
General Insurance, Property & Casualty..., Umbrella Insurance, Insurance, Life Insurance, Financial Planners, Sales, Direct Sales, Casualty, Underwriting, Commercial Insurance, Customer Service, Inland Marine, Professional Liability, Workers Compensation, Health Insurance, Legal Liability, Liability, Insurance Brokerage, Sales Management, Term Life Insurance, Homeowners, Disability Insurance, Leadership, Management, Team Building, Casualty Insurance
Education
College of DuPage
Morley March 2014 - August 2015
Cornelius Systems, Inc. May 2012 - December 2012
Beacon Hill Staffing Group May 2011 - April 2012
Bell Techlogix, Inc. May 2011 - June 2011
AAA HOOSIER MOTOR CLUB July 2008 - May 2010
The Auto Club Group June 2007 - July 2008
The Auto Club Group July 2005 - June 2007
PATHWAY CHRISTIAN BOOKSTORE August 1996 - July 2005
Delta College September 1999 - May 2000
Skills
Technical Support, Customer Service, Troubleshooting, Windows 7, Help Desk Support, Management, Software Installation, Leadership, Call Centers, Microsoft Office, Photoshop, Dreamweaver, Windows Server, Software Documentation, OS X, Microsoft Word, HTML, Documentation, Customer Relations, Internet Explorer, Mac OS X, Internet, Microsoft Windows 7, Firefox, Service Mentor, HP Service Manager
Education
TechSkills 2010 — 2010
Information, Technology
Delta College 2000 — 2004
AA, Liberal Arts
AAA CHICAGO MOTOR CLUB July 2013 - Present
The Auto Club Group November 2006 - July 2013
The Auto Club Group March 2003 - November 2006
Skills
Property & Casualty..., Insurance, Underwriting, Health Insurance, Life Insurance, Property Claims, Claims Handling, Coaching, Training, Call Centers, Process Improvement, Customer Service, Leadership, Commercial Insurance, Sales, General Insurance, Team Building
Education
Argosy University Chicago 2011 — 2013
Master of Business Administration (MBA)
Davenport University 2001 — 2005
Bachelor of Arts (BA)
The Auto Club Group January 2012 - Present
The Auto Club Group July 2007 - April 2012
The Auto Club Goup January 2000 - July 2007
The Auto Club Group March 1994 - January 2000
Education
Davenport University 1999 — 2006
Business Administration, Marketing, Business to Business
The Auto Club Group September 2013 - Present
The Auto Club Group November 2008 - September 2013
The Auto Club Group January 2000 - November 2008
Love Joy Tiffany, Inc July 1998 - December 1999
Total Travel Management June 1994 - December 1999
Lear Corporation January 1995 - January 1999
Borders Books & Music January 1998 - July 1998
Skills
Excel, PowerPoint, Event Management, Call Center, Telephone Skills, Outlook, Administration, Word, Microsoft Office, PeopleSoft, Newsletters, Event Planning, Budgeting, Travel Management, Community Relations, Access, Volunteer Management, Customer Service, Expenses, Contract Management, Visio, Problem Solving, Vendor Relations, Documentation, Supervisory Skills, Fundraising, Customer Satisfaction, Research, Public Speaking, Call Centers, Marketing Strategy, Budgets, Training, Microsoft Excel
Education
Central Michigan University 2013 — 2015
Bachelor of Science (BS) Integrated Leadership, Enterprise Leadership
Henry Ford Community College 2010 — 2013
Associates Degree, Business Administration
The Auto Club Group 2008 - Present
Education
Eastern Michigan University 1975 — 1979
MBA
Eastern Michigan University 1969 — 1973
BA
Blue Cross Blue Shield of Michigan September 2014 - Present
ActionLink September 2007 - Present
The Auto Club Group September 2011 - September 2014
MarketSource Inc. August 2012 - August 2014
Skills
Customer Service, Microsoft Office, Microsoft Word, Teamwork, Time Management, Customer Satisfaction, Microsoft Excel, PowerPoint, Public Speaking, Social Media, Team Building, Coaching, Sales Management, Leadership, Sales, Training, Social Networking, Marketing, Social Media Marketing, Retail, Marketing Strategy, Account Management, Management, Outlook, Event Planning, Strategic Planning, Teaching, Inventory Management, Research, Customer Retention, Store Management, Call Centers, Event Management, Sales Operations, Problem Solving, Photoshop, Direct Sales, Team Management, Merchandising, Nonprofits, Interviews, Public Relations, Customer Experience
Education
Davenport University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
Grand Rapids Community College 2007 — 2010
Certificate Of Entrepreneurship, Entrepreneurship/Entrepreneurial Studies
Grand Rapids Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
ATI Industrial Automation August 2014 - Present
PPG Industries April 2012 - February 2014
Kamax LP March 2011 - February 2012
BNP Media September 2005 - December 2009
The Auto Club Group 2002 - 2005
The Rockport Company May 1999 - October 2001
Skills
Customer Service, Sales, Marketing, Negotiation, Administrative..., Trade Shows, Account Management, Online Advertising, Social Media, New Business Development, Marketing Communications, B2B, Facebook, Purchasing, Email Marketing, Publishing, Newsletters, Social Media Marketing, Advertising
Education
Davenport University 2004 — 2008
BS
University of Cincinnati 1989 — 1993
Associate of Arts, Liberal Arts
Auto Club Goup January 2011 - Present
Auto Club Group December 2005 - December 2011
The Auto Club Group September 2002 - December 2005
The Auto Club Group March 2000 - September 2002
Skills
Casualty, Leadership, Property & Casualty..., Insurance, Team Building, Subrogation
Education
Davenport University 1997 — 2002
Bachelors Degree, Business Administration
The Auto Club Group March 2015 - Present
The Auto Club Group September 2012 - March 2015
i3Logic February 2011 - August 2012
i3Logic June 2010 - February 2011
American Blinds, Wallpaper & More December 2007 - April 2010
GlobalHue June 2007 - July 2007
University of Michigan July 2006 - May 2007
Skills
Flash, Graphic Design, Interaction Design, HTML, Web Design, Adobe Creative Suite, JavaScript, E-learning, Photoshop, Captivate, Illustrator, Dreamweaver, Microsoft Office, User Interface Design, CMS, ActionScript, InDesign, Email Marketing, Microsoft Excel, Mac OS X, Multimedia, Storyboarding, Graphics, CSS, After Effects, Force10, Lectora, HTML + CSS, Web Development, Layout, SCORM, Typography, Fireworks, Creative Direction, ADDIE, User Interface
Education
College for Creative Studies 2002 — 2006
BFA Communication Design, Graphic Design
Bankers Life and Casualty January 2009 - Present
The Auto Club Group May 2005 - December 2008
Flexible Plan Investments May 2002 - March 2005
Morgan Stanley Wealth Management January 1999 - April 2000
Skills
Portfolio Management, Mutual Funds, Retirement Planning, Life Insurance, long term care planning, Fixed Annuities, Variable Annuities, Equity Indexed Annuities, Medicare, Long Term Care Insurance, IRAs, Financial Planning, Finance, Retirement, Disability Insurance, Term Life Insurance, Investments, Wealth Management, Insurance, Financial Advisory, Estate Planning
Education
College for Financial Planning
CFP
The University of Texas at Austin
B.S Communications
The Auto Club Group October 2012 - Present
The Hanover Insurance Group January 2012 - October 2012
The Hanover Insurance Group March 2006 - January 2012
Education
Cleary University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Organizational Leadership
The Auto Club Group
Skills
Claim, Casualty, Insurance
Education
University of Toledo College of Law 1979 — 1982
Juris Doctorate
Central Michigan University 1975 — 1979
Bachelor of Business Administration (B.B.A.)
Aggressive Investments January 2007 - Present
Dominating Debt January 2007 - Present
7 Mile Publishing and Production 2014 - 2014
The Auto Club Group January 2010 - 2012
Comcast August 2008 - April 2010
AT&T January 1988 - December 2005
Skills
Management Consulting, Strategic Planning, Business Strategy, Coaching, Change Management, Project Management, Executive Coaching, Leadership Development, Marketing Strategy, Business Planning, Team Building, New Business Development, Public Speaking, Small Business, Organizational...
Education
BIBLE TRAINING COLLEGE 2007 — 2008
Davenport University-Eastern Region 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
School of Aviation and Electronics 2000 — 2002
Fiber Optics Certifications
Pershing High School
The Auto Club Group December 2007 - Present
Skills
Insurance, Property & Casualty..., Underwriting, Sales Management, Strategic Planning, General Insurance, Commercial Insurance, Business Planning, Account Management, New Business Development, Casualty, Umbrella Insurance, Sales
Education
Central Michigan University 1983 — 1988
Bachelor of Science (B.S.), Economics
The Auto Club Group February 2013 - Present
Skills
Customer Service, Insurance, Process Improvement, Sales, Leadership, Business Analysis, Team Building, Call Centers, Outlook, Customer Satisfaction
Education
Cleary University 2009 — 2011
Bachelor's degree, Health/Health Care Administration/Management
FOBBS LEWIS WORLD TRAVEL Senior Customer Representativr/Travel Agent CTCAAA1990 - 2013
American Express Business Travel January 2005 - June 2009
The Auto Club Group August 1987 - March 2003
Skills
Event Management, Event Planning, Customer Service, Social Media, Microsoft Office, Corporate Events, Marketing Communications, Public Relations, Marketing Strategy, Microsoft Excel, Marketing, Social Media Marketing, Budgets, PowerPoint
Education
Detroit Business Institute-Downriver
MANAGEMENT/MARKETING
Pratt Institute
FASHION DESIGN/MARKETING
Beazer Homes February 2012 - October 2012
General Brokerage July 2010 - September 2011
Valley City Sign November 2006 - July 2009
The Auto Club Group March 2000 - November 2005
Skills
Project Coordination, Organizing, Attention To Detail
Education
Cornerstone University 2003 — 2006
Bachelor of Science, Business Management
The Auto Club Group March 2014 - Present
The Auto Club Group April 2001 - March 2014
Morley Companies, Inc. April 2000 - April 2001
Journeys Unlimited Bay City, MI October 1995 - April 2000
Skills
Insurance, General Insurance, Health Insurance, Underwriting, Claim, Casualty, Commercial Insurance, Liability, Term Life Insurance, Claims Management, Umbrella Insurance, Customer Service, Contract Negotiation, travel agency management, Production reporting, Personnel Management
Education
Delta College 2005 — 2006
Business Administration and Management, General, 3.65
Associated AIrline School 1977 — 1978
Travel Agency, Management/Marketing
PV Moore High School Central Square, NY 1972 — 1976
College Prep, Math, Science, History, English
CHE Trinity Health February 2013 - Present
Henry Ford Community College September 2010 - Present
Trinity Health August 2012 - November 2013
The Auto Club Group February 1999 - June 2007
Skills
Healthcare, Human Resources, Vendor Management, Research, Microsoft Office, Instructor-led Training, Budget Monitoring, Facilitators
Education
Central Michigan University 2014 — 2016
Master of Science (M.S.), Organizational Leadership
Davenport University 2004 — 2008
Bachelor of Applied Science (BASc), Computer and Information Systems Security/Information Assurance
CUNA Mutual Group September 2010 - Present
PercipEnz Technologies May 2007 - September 2010
MTM International June 2005 - April 2007
The Auto Club Group August 2004 - June 2005
The Auto Club Group August 1998 - August 2004
The Auto Club Group May 1996 - August 1998
American Cancer Society August 1995 - January 1996
Yellow Medicine East Schools August 1993 - July 1995
Skills
Program Management, Process Improvement, SDLC, Cross-functional Team..., Project Management, Change Management, Business Process, CRM, Software Documentation, Project Planning, Management, Leadership, Training, Strategy, Budgets, ERP, Testing, Recruiting, Marketing Communications, Databases
Education
UW-Platteville 2008 — 2011
Master of Science (MS), Project Management
University of South Dakota 1991 — 1992
Teaching Certificate
Dana College 1987 — 1991
Bachelor of Arts (B.A.), English and History
Dana College
Bachelor of Arts (BA), English and History
The Auto Club Group
Skills
Property & Casualty..., Insurance
Education
Schoolcraft College 2011 — 2014
MED BILLING/RECEPT CERT, Medical Insurance Specialist/Medical Biller
Davenport University-Eastern Region 1998 — 2004
Associate's degree, RECORDS MANAGEMENT
CAMBRIDGE BUSINESS SCHOOL 1984 — 1985
SECRETARIAL CERT, BUSINESS ADMINISTRATION/SECRETARIAL
The Auto Club Group January 2011 - Present
Skills
Licensed Property &..., Licensed Life & Health...
Education
Davenport University 2006 — 2008
Master of Business Administration (MBA), Strategic Management
Davenport University 2000 — 2004
Bachelor of Applied Science (BASc), Business Studies
The Auto Club Group July 2008 - Present
The Auto Club Group October 2010 - September 2012
Fort Dearborn Enterprises June 2006 - July 2008
Skills
Property & Casualty..., Casualty, Liability, Insurance, Claim, General Insurance, Umbrella Insurance, Legal Liability, Subrogation, Workers Compensation, Life Insurance, Professional Liability, Liability Analysis, Casualty Insurance, Claim Investigation, Customer Service
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (M.B.A.), Accounting and Financial Management
Chicago State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
The Auto Club Group SupervisorAAAMarch 1988 - Present
AAA March 1980 - Present
Education
Davenport University 2000 — 2003
Associate's Degree, Business Administration and Management, General, B
The Auto Club Group November 2013 - Present
First Data Corporation January 2012 - April 2013
First Data Corporation February 2009 - December 2011
Wells Fargo March 2006 - June 2008
Centrix Financial July 2004 - November 2005
Ford Motor Credit Company April 1997 - June 2004
Skills
Visio, Software Documentation, Software Development, Process Improvement, Coaching, Call Centers, Requirements Management, Requirements Gathering, Requirements Analysis, Project Planning, Business Analysis, Business Process..., Quality Assurance, Vendor Management, CRM
Education
Creighton University 1990 — 1994
BSBA, Marketing
Creighton University 1990 — 1994
BSBA, Business Administration
The Auto Club Group May 2014 - Present
Baker College August 2012 - Present
Ross Mortgage Corporation 2013 - 2014
Cherry Street Health Services May 2011 - March 2013
Everest Institute July 2008 - March 2011
Circle of Life Psychiatric Hospital November 2006 - March 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Microsoft Publisher, Event Planning, Project Planning, Public Speaking, Property & Casualty..., Healthcare Compliance, Social Media Marketing, Email Marketing, Online Marketing, Health Insurance, Mental Health, Adult Education, Call Centers, Cold Calling, Career Counseling, Employee Training, Team Building, Recruiting
Education
Davenport University-Eastern Region
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Davenport University-Eastern Region 2003 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Aire Serv of West Michigan August 2015 - Present
The Auto Club Group February 1999 - August 2015
Applebee's September 1997 - December 1998
Nutrition Services Inc. May 1995 - September 1997
Skills
Customer Service, Team Building, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Insurance, Management, PowerPoint, Training, Budgets, Outlook, Leadership, Team Leadership, Strategic Planning, Inventory Management, Event Planning, Time Management, Coaching, Operations Management, Data Entry, Interviews, 10 Key, Project Management, Organization, Quality Assurance, Typing, Call Centers, Call Routing, Performance Metrics, Performance Reviews, Attendance Management, Payroll, Forecasting, Cacti, PeopleSoft, Avaya, CMS, IEX, Microsoft Streets &...
Education
Western Governors University
Bachelor's Degree, Human Resources Management and Services
Grand Rapids Community College 1994 — 1996
Associate's Degree, Culinary Arts & Management, 3.8
Davenport University 1992 — 1994
Business - Accounting, Marketing, Economics, 3.9
University of Michigan 1990 — 1992
N/A, Pre Business Courses
Grandville High School 1986 — 1990
Diploma, Pre-College Requisites, 3.7
The Auto Club Group April 2010 - Present
Skills
Sales Management
Education
East Los Angeles College
The Auto Club Group May 2014 - Present
Skills
Long-term Care, Insurance, Customer Service, Sales, Property & Casualty..., Leadership, Life Insurance, Health Insurance, General Insurance, Training, Term Life Insurance, Underwriting, Disability Insurance, Liability, Fixed Annuities, Commercial Insurance, Claim, Workers Compensation, Brokers, Employee Benefits, Small Business, Umbrella Insurance, Casualty Insurance, Retirement Planning, Claims Management, Team Building, Professional Liability, Process Improvement, Retirement, Call Centers
Education
Delta College 1977 — 1980
Ferris St. 1975 — 1976
SS Perter and Paul HS 1971 — 1975
The Auto Club Group May 2015 - Present
AAA Life Insurance Company October 2012 - May 2015
Education
University of Nebraska at Kearney 2010 — 2011
Creighton University 2009 — 2010