The Auto Club Group
Industry: Company
DescriptionFounded: 1916 Subsidiaries: Auto Club Trust, FSB, Auto Club South Insurance Company, Auto Club Services, Inc., AAA Michigan
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The Auto Club Group Employees
The Auto Club Group October 2012 - Present
Risk Insurance Services 2006 - October 2012
UnitedHealthcare 2002 - 2006
Golden Rule Insurance Company 1999 - July 2002
Golden Rule Insurance Company 1998 - 1999
Carpenter Realtors 1995 - 1998
Skills
Insurance, Budget, Health Insurance, Property & Casualty..., Long-term Care, Product Development, Call Center, Healthcare, Sales, Market Research, Marketing, Data Analysis, Account Management, Process Improvement, Call Centers, Coaching, Selling, Strategy, Budgets, Leadership, Management, Team Building
Education
Indiana University-Purdue University at Indianapolis 1989 — 1992
BA, Economics
Wabash College 1987 — 1989
Chemistry
Direct Call October 2014 - Present
Convergys December 2013 - Present
Fiserv August 2012 - November 2013
Mutual of Omaha April 2012 - August 2012
Hyatt Hotels Corporation November 2011 - April 2012
The Auto Club Group February 2011 - November 2011
Marriott Reservations March 2008 - December 2010
West Corporation April 2007 - November 2007
Target June 2006 - April 2007
Education
University of Nebraska at Omaha 2006 — 2014
Bachelor of General Studies, Criminology and Criminal Justice Specialty
Omaha North High 2002 — 2006
Diploma
Metropolitan Community College
University of Detroit Mercy October 2015 - Present
Total Hockey October 2013 - Present
University of Detroit Mercy January 2015 - October 2015
National Roller Hockey League February 2015 - May 2015
The Auto Club Group May 2011 - August 2014
Oakland University Strength and Conditioning May 2013 - December 2013
Save-A-Lot October 2008 - April 2013
Chippewa Valley High School Sports Medicine November 2011 - November 2012
Roseville Varsity Baseball November 2008 - June 2010
Roseville Roller Hockey October 2008 - June 2010
Skills
Hockey, Baseball, Ice Hockey, Sports, Exercise, Athletic Administration, Golf, Athletic Performance, Kinesiology, Exercise Physiology, Athletics, Strength Training, Sports Marketing, Strength, Scouting, Sports Nutrition, Sports Coaching, Coaching, Sports Management, Microsoft Office, Customer Service, Social Media, PowerPoint, Event Management
Education
Wayne State University 2014 — 2016
Master of Education (M.Ed.), Sports Administration
Oakland University 2010 — 2013
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Macomb Community College 2008 — 2010
Roseville High School 2004 — 2008
3.53
GoHealth October 2014 - Present
Lombard School District 44 August 2001 - June 2014
Lombard School District 44 August 2001 - June 2007
School District U-46U August 2000 - June 2001
Northern Illinois University September 1998 - June 1999
The Auto Club Group May 1992 - August 1992
Walmart November 1987 - August 1988
Skills
Differentiated..., Classroom Management, Lesson Planning, Literacy, Elementary Education, Language Arts, Academic Advising, Advising People, Organization Skills, Customer Service, Individual Counselling, Classroom Instruction, Academic Tutoring, Flexible Scheduling, Phone Etiquette, Coaching, Team Leadership, Creativity Skills, Problem Solving, Team Coordination, Project Planning, Smartboard, Microsoft Office, Mac OS, Student Counseling, Presentation Skills, Presentation Development, Management, Team Management, Filing, Curriculum Development
Education
National Louis University 2007 — 2009
Master of Education (M.Ed.), Reading, Kindergarten- Twelfth Grade
Illinois State University 1988 — 1992
Bachelor of Science (BS), Elementary Education
Mitchell International January 2014 - Present
Mitchell International April 2005 - January 2014
The Auto Club Group May 1996 - March 2005
Skills
Operations Management, Technology Development, Strategic Planning, Budget Management, Competitive Analysis, Sales Management, Process Improvement, Product Design, Loss Mitigation, Vendor Management, Staff Development, Expense Management, Acquiring, Insurance, Mergers, Claims Management, Enterprise Software, Outsourcing, Leadership, Executive Management, Analytics, Budgets, Business Strategy, SaaS, Strategy, Mergers & Acquisitions, Team Leadership, Claim, Property & Casualty..., Sales
Education
Lake Forest Graduate School of Management 1998 — 2000
MBA
University of Missouri-Kansas City School of Law 1992 — 1995
Doctor of Law (J.D.)
University of Iowa 1989 — 1992
Bachelor of Arts (BA), Political Science and Government
Freelance May 2014 - Present
The Auto Club Group May 2012 - Present
Big Shoulders Digital Video May 2014 - July 2014
Hope College August 2013 - May 2014
Hope College August 2013 - May 2014
City of Holland January 2013 - May 2013
Skills
Film Production, Music Performance, Facebook, Video, Editing, Film, Music, Blogging, Public Speaking, Producing, Oboe, Final Cut Pro, Finale, Audio Editing, Sound, Music Production, Directing, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Twitter, Video Production, Post Production, Broadcast, Hostile Environments, Script Supervision, Short Films
Education
Hope College 2010 — 2014
Bachelor of Arts (B.A.), Communication
Hope College 2010 — 2014
Bachelor of Arts (B.A.), Music
The Retirement Network January 2013 - Present
Principal Financial Group November 2011 - February 2013
The Auto Club Group September 2010 - November 2011
Ann Taylor LOFT April 2009 - August 2010
ANN INC. November 2007 - April 2009
ANN INC. July 2007 - November 2007
Darden August 2005 - May 2007
Skills
Insurance, Customer Service, Retail, Outlook, Data Entry, Customer Experience, Calendaring, File Management
Education
University of Illinois Springfield 2005 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
John Wood Community College 2003 — 2005
Associate of Science (A.S.), Focus in Business
Inventor October 2015 - Present
Self Employed February 2013 - Present
Midwest Asset Recovery Service, Inc. January 2011 - February 2013
The Auto Club Group October 2004 - April 2011
Jim's Dodge Country August 2001 - October 2004
QWEST COMMUNICATIONS CORP April 1999 - August 2001
Sitel Corporation December 1996 - April 1999
Skills
Contract Negotiation, Team Leadership, Customer Retention, Call Centers, Customer Satisfaction, Management, Sales, Insurance, Customer Service, Customer Experience, Coaching, CRM, Team Building, Project Management, Account Management, Vendor Management
Education
Metropolitan Community College 2014 — 2016
Heating, Air Conditioning, Ventilation and Refrigeration
Roncalli High School 1988 — 1992
Diploma, General Studies
The Auto Club Group July 2006 - Present
Hyatt Place 2002 - 2006
Advance America 1998 - 2002
Skills
Insurance, Health Insurance, NIDAN – 2nd Degree –..., amateur historian-..., Genealogy, Training, Coaching, Customer Satisfaction, Operations Management, Leadership, Call Centers, Sales Management
Education
Indiana University-Purdue University at Indianapolis 1993 — 1995
Business/Commerce, General
Lawrence Central
Lawrence Central
Bank of America September 2014 - Present
Fifth Third Bank November 2013 - September 2014
State Farm September 2012 - October 2013
Chase March 2011 - September 2012
The Auto Club Group 2006 - 2011
Skills
Banking, Retail Banking, Mortgage Lending, Credit, Loans
Education
Michigan State University
Master of Education (MEd), Education
Publix Super Markets August 2015 - Present
WellCare Health Plans March 2014 - August 2015
WellCare Health Plans July 2013 - March 2014
The Auto Club Group November 2009 - July 2013
HSBC Mortgage Services November 2008 - November 2009
AAA Auto Club South July 2005 - November 2008
Lee Hecht Harrison 2001 - 2005
Wyse Advertising 1998 - 2001
ESA Direct Marketing Inc. 1998 - 1998
County Line Ltd / CPR Prompt, LLC 1997 - 1998
Skills
Project Management, Team Building, Positivity, Talent Developer, Direct Marketing, Integrated Marketing..., Marketing Strategy, Membership Growth, Brand Management, Retail Marketing, Customer Retention, Media Planning, Product Development, Customer Segmentation..., Database Marketing, Direct Mail, Creative Direction, Marketing, Integrated Marketing, Creative Strategy, B2B Marketing, Leadership, Management, Marketing Communications, Email Marketing, Marketing Management, Lead Generation, Advertising, Digital Marketing, Product Marketing, Budgets, Analytics, Online Marketing, Segmentation, Social Media Marketing, Market Planning, Market Research, SEM, Web Analytics, Online Advertising, Google Analytics
Education
Louisiana State University 1992 — 1994
Master's
The Ohio State University 1988 — 1992
Bachelors
CDW March 2015 - Present
HJS Financial Consulting Group, Inc. July 2014 - March 2015
DIRECTV July 2013 - May 2014
Allstate Financial January 2012 - May 2013
Allstate Financial June 2010 - January 2012
Allstate Financial March 2008 - June 2010
Allstate Financial November 2007 - March 2008
The Auto Club Group 2005 - 2007
The Auto Club Group 2005 - 2007
COUNTRY ® Financial January 2003 - July 2005
Skills
Training, Insurance, Life Insurance, Fixed Annuities, Retirement Planning, Strategy, Retirement, Sales Process, Sales, Selling, Term Life Insurance, Property & Casualty..., Sales Management, Sales Presentations, Employee Benefits, Management, Disability Insurance, Salesforce.com, Casualty, Sales Trainings, Selling Skills, Team Leadership, Presentation Development, Long-term Care, Soft Skills, Customer Presentations, Training Presentations, Estate Planning, Instructional Design, Instructor-led Training, E-Learning, Leadership Development, Organizational..., Solution Selling, Cross Selling, Sales Skills Training, Insurance Planning, Annuities, Financial Sales, Formal Presentations, Inside Sales, Sales Coach, Education, Mentoring, Learning Management..., Sales Operations, Financial Planners, Leadership, Team Building
Education
The American College 2011 — 2012
FSS, Financial Sales Specialist
The American College 2004 — 2006
LUTCF, Life Underwriting Training Council Fellowship
Illinois State University
Bachelor of Science, History/Anthropology
Liberty Mutual Insurance September 2014 - Present
The Auto Club Group October 2003 - June 2014
Plano Chamber of Commerce 2014 - 2014
Skills
Life Insurance, Property & Casualty..., Insurance, Term Life Insurance, Umbrella Insurance, General Insurance, Underwriting, Liability, Call Centers, Customer Service, Sales
Education
Liberty University 2014 — 2015
Master's Degree, Mental Health Counseling/Counselor
University of Tulsa 2012 — 2013
Certification, Paralegal
University of Phoenix 2009 — 2012
Bachelor of Science (BSc), Criminal Justice and Corrections
West Interactive May 2014 - Present
West Interactive May 2012 - May 2014
West Interactive November 2010 - May 2012
West Interactive February 2008 - November 2010
TPG TeleManagement June 2006 - September 2007
Sitel June 2005 - June 2006
The Auto Club Group May 2000 - June 2005
Skills
Speech Recognition, Speech Technology, Microsoft Office, Call Center, Analysis, IVR, Process Improvement, Customer Relations, Customer Service, Windows, Supervisory Skills, Telecommunications, Vendor Management, Workforce Management, Research, Program Management, Operations Management, Analytics, Problem Solving, Business Analysis, Account Management, Change Management, Planning, Customer Satisfaction, Documentation, Solution Design, SDLC, Speech Analytics, ACD, Customer Experience, Data Analysis, Coaching, Contact Centre, Application Development, Capacity Planning, Call Centers, Contact Centers, Software Documentation, Troubleshooting, Project Management, Data Center, SQL, Call Routing, Avaya, Project Planning, Solution Architecture, Software Development, Unified Communications, CRM, Management
Education
Metropolitan Community College 2010 — 2013
IP*, Civil Engineering
University of Nebraska at Omaha 2002 — 2003
NA, Architectural Engineering
Latitude Subrogation Services June 2015 - Present
The Auto Club Group June 2014 - June 2015
MetLife Auto & Home April 1998 - 2014
Colonial Penn Ins Co May 1993 - April 1998
Skills
Negotiation, customer..., Claims Management, General Insurance, Underwriting, Commercial Insurance, Reinsurance, Legal Liability, Life Insurance
Education
LIU Post 1985 — 1987
Liberal Arts and Sciences, General Studies and Theater
Southington High School, Southington, CT 1982 — 1985
WebEquity Solutions— A Moody’s Analytics Company October 2014 - Present
Freelance January 2011 - Present
Home Instead Senior Care 2011 - 2014
Von Maur November 2010 - January 2012
planitOmaha May 2009 - January 2011
The Auto Club Group May 2007 - November 2010
Lynn Roberts Int. September 2008 - February 2009
Skills
Customer Service, Selling, Sales, Merchandising, Account Management, Editing, Customer Satisfaction, Event Planning, Marketing, Human Resources, Management, Microsoft Office, Time Management, Social Media, Social Media Marketing, Public Relations, Leadership, Strategic Planning, Advertising
Education
University of Nebraska at Omaha 2007 — 2010
B.A., Marketing
Illinois Institute of Art 2006 — 2007
Enterprise Rent-A-Car June 2014 - June 2014
Enterprise Rent-A-Car May 2013 - June 2014
Verizon Wireless March 2011 - June 2012
The Auto Club Group July 2010 - March 2011
Evolve Tele-Services August 2006 - August 2008
Skills
Customer Service, Customer Retention, Technical Support, Telecommunications, Microsoft Excel, Microsoft Office, Sales, Billing Solutions, Research, Wireless Communications..., Appointment Scheduling, Call Centers, Marketing Communications, Employee Training, Microsoft Word, Inventory Management, Marketing, Telephone Skills, Outlook, Customer Experience, Account Management, Customer Satisfaction, Management, Retail, Time Management, Leadership, Training, Marketing Strategy, Troubleshooting
Education
Cass Tech 2000 — 2004
Michigan State University
Bachelor of Arts, Communications (Mass Media)
The Auto Club Group 2010 - Present
Skills
Property & Casualty..., Casualty, Claims Management, Liability, Claim, Insurance, Subrogation, General Insurance, Property Damage, Commercial Insurance, Legal Liability, Commercial Lines, Claim Investigation, Claims Handling, Workers Compensation, Customer Service, New Business Development, Casualty Insurance
Education
Lawrence Technological University 2010 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
Wayne State University 1999 — 2002
Bachelor of Science (BS), Business Administration and Management, General
Fenton Area Public Schools March 2004 - Present
The Auto Club Group August 1983 - October 1988
Skills
Customer Service, Event Planning, Nonprofits, Public Speaking, Teaching, Coaching, Fundraising, Leadership, Microsoft Word, PowerPoint, Research, Training, Strategic Planning
Education
Madonna University 1981 — 1983
Bachelor's of Science in Business Administration, Accounting
Western Michigan University January 2015 - Present
Herman Miller August 2010 - Present
TMP July 2008 - August 2010
The Auto Club Group August 2004 - July 2008
Flagstar Bank December 2001 - August 2004
Ducker Worldwide June 2000 - October 2001
Skills
Market Research, Strategic Planning, Digital Marketing, E-commerce, Multi-channel Retail, Digital Strategy, P&L Responsibility, Web Analytics, Project Management, Integrated Marketing, B2B, Advertising, Marketing, P&L Management, Brand Management, Marketing Strategy, Cross-functional Team...
Education
Indiana University Bloomington 1996 — 2000
Bachelor's Degree, Business, Marketing
Oakland University 2003 — 2005
Master of Business Administration (M.B.A.), Marketing and Finance
The Auto Club Group October 2012 - Present
AAA Minnesota/Iowa September 2011 - December 2012
Stratford Elementary, Fort Dodge Community School District January 2010 - August 2011
UNI Panther Call Center September 2007 - May 2009
Skills
Insurance, Teaching Experience, Computer Literate, Research, Microsoft Office, PowerPoint, Customer Service, Money Handling, Excel, Public Speaking, Word, Time Management, Teamwork, Mentoring, Problem Solving, Critical Thinking, Team Building, Teaching, Customer Relations, English, Leadership, New Business Development, Coaching, Leadership Development, Employee Relations, Call Centers, Training, Sales, Property & Casualty..., Microsoft Excel
Education
University of Northern Iowa 2006 — 2009
BA, History Education with an All Social Science endorsement
Iowa Central Community College 2004 — 2005
AA, General Studies
Dart Container October 2013 - Present
Ally Financial Inc. November 2010 - October 2013
The Auto Club Group May 2007 - November 2010
Comerica Bank January 2005 - May 2007
Comerica Bank January 2001 - January 2005
Skills
ACL, Microsoft Office, SAP, Auditing, Process Improvement, Internal Audit, Internal Controls, Analysis, Risk Assessment, Finance, General Ledger, Sarbanes-Oxley Act, Fraud, Testing, Disaster Recovery, CISA, Insurance, IT Audit
Education
Michigan State University 1997 — 2001
Bachelor of Arts (B.A.), Economics
The Auto Club Group March 2013 - Present
Live Memories Forever August 2012 - Present
The Dance Academy September 2011 - June 2014
AAA Michigan August 1998 - March 2013
The Auto Club Group June 1995 - August 1998
The Auto Club Group January 1989 - August 1998
Karen's Dance Studio September 1994 - May 1996
Henderson Dance Academy February 1980 - June 1994
The Auto Club Group September 1988 - January 1989
The Auto Club Group November 1987 - September 1988
Skills
Active Directory, Troubleshooting, XP, Insurance, Windows Server 2003, Exchange 2007, CISCO Print Solutions, RightFax, Exchange 2010, Microsoft Office, Microsoft Exchange, Windows Server, Windows 7, Cloud Computing, Software Installation, Security, Project Management, Windows, Hardware, Citrix, Servers, Integration, Disaster Recovery, Unix, System Administration, Windows XP, Call Centers, Cisco Technologies, Access, Software Documentation
Education
Madonna University 1987 — 2016
Business
The Dance Academy 2004 — 2014
Dance
New Horizons 1995 — 2013
MCSE Certification in NT, Microsoft Certification classes
ITIL V3 Certification 2008 — 2008
Information Technology
Livonia Public Schools Continuing Ed 2002 — 2004
Dance
Schoolcraft College 1984 — 1986
Associates, Business
TMG Health September 2012 - Present
Gersten-Sak Executive Sales Coaching June 2007 - October 2012
Celemi October 2009 - September 2012
Aetna December 2005 - November 2006
The Auto Club Group June 2002 - December 2004
Aon - Combined Insurance Company January 1999 - May 2002
Bankers Life and Casualty 1991 - 1998
Skills
Sales Management..., Executive Coaching, Strategic Consulting, New Business Development, Sales Leadership..., Employee Benefits, Health Insurance, Life Insurance, Long Term Care Insurance, Group Insurance, Medicare, Team Building, Business Development, Training, Account Management, Management, Sales Process, Sales Management, Coaching, Marketing, Leadership
Education
Illinois State University 1985 — 1989
Bachelor of Science, Sociology and Public Relations
The Auto Club Group August 2012 - Present
Verizon Wireless February 2009 - June 2012
Lansing School District January 2007 - January 2009
Skills
Property & Casualty..., Sales, Customer Retention, Customer Service, Call Centers, Employee Training, Leadership, Account Management, Customer Satisfaction, Marketing, Advertising, Microsoft Office, Marketing Communications, Social Media
Education
Michigan State University 1999 — 2003
Bachelor of Arts (BA), Advertising
Pershing High School 1996 — 1999
High School Diploma
Lighthouse Insurance Group December 1987 - Present
The Auto Club Group 1986 - 1987
Skills
Insurance, Management, Financial Risk, Property & Casualty..., Commercial Insurance, Strategic Planning, Claim, Commercial Lines, Umbrella Insurance, Professional Liability, Workers Compensation, Liability, Business Planning, Casualty, Small Business, Sales, Underwriting, Executive Management, Customer Service
Education
Jackson Community College
Business, Management, Marketing, and Related Support Services
University of South Carolina-Columbia
Business Administration and Management, General
Tait Towers February 2015 - Present
Auxilium Pharmaceuticals, Inc. August 2011 - February 2015
The Shaw Group January 2010 - July 2011
Comerica August 2005 - January 2010
Covansys March 2002 - August 2005
Kelly Services 2000 - 2002
The Auto Club Group 1999 - 2000
CMS Energy 1998 - 1999
Michigan Consolidated Gas Company (a DTE Energy Company) 1997 - 1998
Consumers Energy 1994 - 1997
Skills
Corporate Law, Corporate Governance, Securities Regulation, Corporate Transactions, Compliance, Contract Negotiation, Contract Management, Mergers, Legal Research, Document Review, Westlaw, LexisNexis, Outlook, Microsoft Office, Employment Law, Joint Ventures, Litigation Support, Mergers & Acquisitions, Litigation, Legal Writing, Legal Assistance, Legal Documents, Document Drafting, Intellectual Property, Licensing, Legal Compliance, Lexis
Education
Lake Superior State University
Bachelor's Degree, Paralegal/Legal Assistant Studies
The Auto Club Group August 2014 - Present
The Auto Club Group June 2014 - August 2014
Soma Intimates September 2013 - February 2014
La Petite Academy January 2012 - January 2013
Skills
Customer Service, Sales, Time Management, Research, Sales Management, Group Travel Specialist, Marketing, Social Media, Microsoft Office, Leadership, Training, PowerPoint, Lesson Planning, GDS systems, iTravel, Customer Satisfaction
Education
Illinois State University 2009 — 2013
Bachelor of Arts (B.A.), History
Lorenzo de' Medici
Study Abroad Program
Marine Credit Union Enterprise July 2014 - Present
The Auto Club Group June 2012 - June 2014
Physicians Mutual November 2010 - May 2012
Skills
Insurance, Health Insurance, Life Insurance, Fixed Annuities, Term Life Insurance, Long-term Care, Whole Life, Universal Life, Medicare
Education
Lakeland College 2004 — 2008
Business Management
Lakeland College
Master of Business Administration (M.B.A.)
Jackson and Coker May 2015 - Present
The Auto Club Group August 2009 - May 2015
Member Board of Directors Of The Friends For The East Cobb Park January 2014 - January 2015
Starbucks July 2007 - February 2009
Skills
Customer Service, Word, Outlook, Microsoft Office, PowerPoint, Problem Solving, Customer Relations, Travel Planning, Leisure Travel, Cruises, Resorts, Tourism, Insurance, Leisure, Sales, Hotels, Hospitality, Vacation, Car Rental, Customer Satisfaction, Event Management, Microsoft Word, Tour Operators, Hospitality Management, Hospitality Industry, Trade Shows, Travel Insurance, Hotel Booking, Event Planning, Training, Customer Retention, Coaching, Teamwork, Time Management, Recruiting, Honeymoons, Disney, Retail, Galileo, Apollo, River Cruises, Escorted Tours, Adventure Travel, Team Leadership, International Travel, Travel Agency
Education
Kennesaw State University
EPMG-Emergency Physicians Medical Group Analytic ConsultantThomson Reuters2010 - 2011
St. Paul Travelers 2006 - 2010
The Auto Club Group 1998 - 2006
Maryland Insurance Group 1994 - 1996
Skills
Actuarial, Analytics, Data Analysis, Access, Analysis, Insurance, Excel, Property & Casualty..., Healthcare, Pricing, PowerPoint, Word, Problem Solving, Product Development, Compliance, Process Improvement, Microsoft Office, Data Mining
Education
John Carroll University 1987 — 1992
MS, BA, Mathematics, Education
Robert Brodbeck Photography February 2008 - Present
Associated Press August 1990 - Present
The Auto Club Group September 1981 - March 2008
AAA Michigan September 1981 - February 2008
Skills
Photography, Public Relations, Portraits, Sports, Brochures, Photojournalism, Portrait Photography, Photos, Newsletters, Magazines, Storytelling, Advertising, Camera, Journalism, Multimedia, Editorial, Publications, Video, Internal Communications, Video Editing, Event Photography, Video Production, Editing, Photoshop, News Writing, Creative Direction, Blogging, Press Releases, Publishing, Feature Articles, Copywriting, Commercial Photography, Facebook, Web Content, Adobe Creative Suite, Editorial Photography, On Location
Education
Lansing Community College 1975 — 1978
Associate degree, Arts/Photography
Chicago Transit Authority September 2014 - Present
Liberty Mutual Insurance October 2012 - September 2014
The Auto Club Group August 2011 - October 2012
KENTECH Consulting Inc. March 2011 - August 2011
David M. Palgen Insurance Agency, Inc. April 2006 - June 2011
Orland Park Police Department January 1995 - April 2006
Midlothian Honda April 1983 - January 1995
Skills
Insurance, Criminal Law, Government, Health, Workers Compensation, Public Speaking, Customer Service, Certified Auto Theft..., Microsoft Office, Security, Risk Management, Insurance Fraud, Fraud Detection, Investigation, Interviews, Criminal & Civil..., Criminal Investigations, Firearms, Police, Health Insurance, Fraud, Employee Benefits, Patrol, Internal Investigations, Background Checks, Enforcement, Physical Security, Commercial Insurance, Property & Casualty..., Law Enforcement, Casualty, Liability
Education
Lewis University
Bachelor of Arts, Criminal Social Justice
South Suburban College
Associates Degree, Business Administration
The Auto Club Group 2012 - Present
Ross Controls 2008 - 2011
VDO Automotive (Siemens, then Continental) 1999 - 2008
ArvinMeritor 1994 - 1999
United Technologies 1992 - 1994
Harness, Dickey & Pierce, P.L.C. 1990 - 1992
Dykema Gossett PLLC 1989 - 1990
General Motors 1988 - 1989
General Motors 1986 - 1988
Michigan Bell Telephone Company 1985 - 1986
Skills
Electrical Engineering, Intellectual Property, Licensing, Patents, Contract Negotiation, Complex Transactions, International Law, M&A experience, M&A due diligence, International Business, Small Business Law, Due Diligence, Mergers, Small Business, Prosecution, Mergers & Acquisitions, Litigation, Patentability, Patent Prosecution, Technology Transfer, Trade Secrets, Civil Litigation, Corporate Law, Trademarks, Real Estate Transactions, Commercial Litigation, Patent Litigation, Employment Law, Joint Ventures, Copyright Law, Strategy, Software Licensing, Legal Writing, Corporate Governance, Arbitration, Litigation Management, Legal Research, Legal Advice, Mediation, Bankruptcy, Legal Compliance, Dispute Resolution, Negotiation, Litigation Support, Legal Assistance
Education
University of Detroit Mercy 1988 — 1991
MBA, Business Administration, Management and Operations, magna cum laude
University of Detroit Mercy School of Law 1988 — 1991
JD, Law, summa cum laude
Lawrence Technological University 1981 — 1985
BSEE, Electrical Engineering, magna cum laude
Lawrence Technological University 1981 — 1984
BSMa/CS, Mathematics / Computer Science, magna cum laude
Berkley
The Auto Club Group June 2014 - Present
The Auto Club Group September 2010 - June 2014
The Auto Club Group August 2008 - September 2010
GlaxoSmithKline May 2000 - August 2005
Skills
Insurance, Casualty, General Insurance, Health Insurance, Commercial Insurance, Term Life Insurance, Umbrella Insurance, Liability, Life Insurance
Education
Walsh College of Accountancy and Business Administration 1994 — 1997
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Macomb Community College 1991 — 1994
Associate's of Appied Science, General Studies
Macomb Community College 1991 — 1994
Associate's of Appied Science, General Studies
The American College 2013 — 2013
Life Underwriter Training Council Fellow (LUTCF)
National Interstate Insurance Company January 2015 - Present
GMAC Insurance June 2012 - January 2015
Belfor USA December 2010 - June 2012
The Auto Club Group November 2006 - November 2010
AIG Agency Auto 2004 - 2006
GMAC Insurance 1996 - 2004
Skills
Commercial Insurance, Property & Casualty..., Umbrella Insurance, Liability, Underwriting, Commercial Lines, General Insurance, Workers Compensation, Account Management, Insurance, Casualty, Claims Management, Legal Liability, Claim, Sales
Education
Kent State University 1985 — 1989
Bachelor of Science (BS), Marketing/Marketing Management
The Auto Club Group April 2013 - Present
Bosch North America September 1999 - April 2013
Infinity Broadcasting January 1998 - January 1999
FTE automotive GmbH 1996 - 1999
Lanier Worldwide January 1992 - January 1994
Skills
Gigamon, Key Performance..., Dynatrace, Gomez, Firewalls, DevOps, Public Speaking, Troubleshooting, Network Optimization, Cisco Technologies, Application Lifecycle..., Network Architecture, Active Directory, VMware, Network Security, Windows Server, Networking, LAN-WAN, TCP/IP, Network Administration, Security, Data Center, Microsoft Servers, Cloud Computing, Radware, Sales Engineering, Juniper, Cisco Wireless, Riverbed, Presenter, WiFi, Wireshark, VPN, IPSec, Content Delivery, Citrix Metaframe, Selling, Load Balancing, ITIL, Performance Management, Software Documentation, Toastmasters, Akamai, Systems Engineering, Consultative Selling, SaaS
Education
Michigan State University 1982 — 1996
BA, Telecommunication
Macomb Community College 2012 — 2013
CE, Linux Server Administration
The Auto Club Group Sr. IT ConsultantAuto Club GroupDecember 2001 - Present
Unisys August 1979 - December 2001
Skills
Enterprise Architecture, Data Center, Servers, TCP/IP, Network Administration, Networking, Telecommunications, IPSec, Avaya, Integration, Vendor Management, ITIL, IT Strategy, VoIP, Disaster Recovery, Visio, SDLC, Business Analysis, IT Management, SQL
Education
University of Toledo 1981 — 1983
None, Computer Science
Macomb Community College 1974 — 1980
Associates in Accounting, Accounting, Computers
Freedom Creative Group Inc. September 2013 - Present
The Auto Club Group November 2004 - March 2015
Sleepersoles June 2000 - November 2003
ABC Warehouse January 1993 - July 1995
Soundings Publications September 1990 - December 1992
The Saginaw News June 1985 - August 1988
Skills
Art Direction, Layout, Graphic Design, Magazines, Publications, Publishing, Mac, Image Editing, Creative Direction, Advertising, Typography, Adobe Creative Suite, Graphics, InDesign, Adobe Edge, Photoshop, Direct Mail, Creative Strategy, Digital Assets, Content Marketing, Logo Design, Image Manipulation, Social Media, Adobe Acrobat, Corporate Identity, Concept Development, Marketing Communications, Photography, Visual Communication, EFI Fiery RIP File and...
Education
Michigan State University 1988 — 1990
BA, Advertising
Kendall College of Art & Design 1984 — 1986
Illustration, Graphic Design, Typography
FHS
FHS
The Auto Club Group August 2015 - Present
The Auto Club Group January 2014 - August 2015
State Farm Insurance September 2008 - January 2014
State Farm Insurance May 2002 - September 2008
Skills
Licensed Property &..., Licensed Life & Health..., Health Insurance, Insurance, Sales, CRM, Homeowners, Universal Life, Whole Life, Umbrella Insurance, Renters, Term Life Insurance, Life Insurance, Disability Insurance, Sales Operations
Education
Walsh College
Bachelor of Business Administration, General Business
Macomb Community College
Associate of Business Administration, Business Management
Macomb Community College
Associate of Business Administration, General Business
Notre Dame Catholic High School
High School Diploma
The Auto Club Group March 2013 - Present
Whirlpool Corporation March 2012 - February 2013
Teva Pharmaceuticals February 2011 - February 2012
Comcast 2009 - February 2011
AXA Equitable 2007 - 2009
Pitney Bowes April 2004 - 2007
Wipro Technologies 2002 - 2004
Equiserve 1999 - 2002
Skills
OBIEE, Informatica, Siebel, Data Warehousing, Business Intelligence
Education
International Technological University 2010 — 2012
MS, Computer Software Engineering
University of Madras 1994 — 1997
MCA, Computer Science
Booz Allen Hamilton January 2015 - Present
The Auto Club Group September 2013 - January 2015
Morgan Borszcz Consulting July 2010 - July 2013
Praxis, Inc April 2009 - August 2010
BB&T August 2006 - April 2009
Skills
Marketing, Business Development, Consulting, Financial Forecasting, Customer Retention, Strategic Planning, Data Analysis, Microsoft Office, Program Management, Microsoft Excel, Financial Analysis, PowerPoint, Management, Policy, Training, Human Resources, Budgets, Government, Software Documentation, Project Management, Accounting
Education
James Madison University 2002 — 2006
Bachelors of Science
The Auto Club Group January 2000 - Present
Skills
Vendor Management, Strategic Sourcing, Supply Management, Procurement, Negotiation, Contract Negotiation, Purchasing, Sourcing, Process Improvement, Global Sourcing, Contract Management
Education
Madonna University 1995 — 2001
Bachelor of Social Science, (History, Sociology, Psychology)
KTVE NBC-10 / KARD FOX -14 West Monroe-El Dorado August 2013 - July 2015
The Auto Club Group August 2010 - June 2013
Cox Media Group January 2013 - April 2013
Jacksonville University Athletics August 2010 - April 2013
Action News Jacksonville WAWS/WTEV January 2012 - May 2012
Skills
Communication, Broadcast Television, Video Production, Sales, Media Relations, Press Releases, Radio, Video, Sports, ENPS, Breaking News, Video Editing, Broadcast Journalism, Television, Broadcast, Final Cut Pro, Digital Media, Facebook, Journalism, Radio Broadcasting, Social Media
Education
Quinnipiac University 2014 — 2015
Master's Degree, Interactive Media
Jacksonville University 2010 — 2013
Bachelor of Arts, Communication and Media Studies, Graduated
DU Fletcher High School 2004 — 2007
Sogeti USA, a wholly owned subsidiary of Capgemini April 2004 - Present
The Auto Club Group March 2013 - Present
Logistic Services International, Inc. July 2002 - April 2004
Skills
Advisory and Planning..., Project Leadership, Business Analysis, Business Strategy, Project Management, Software Development, Architecture, Business Development, .NET, Leadership, Consulting, Management, Business Intelligence, SDLC, Requirements Analysis, IT Strategy, Enterprise Architecture, Agile Methodologies
Education
University of Florida - Warrington College of Business Administration 2008 — 2009
Master of Business Administration, Finance, Business Management
Miami University 1997 — 2001
Bachelor of Science, Management Information Systems
PwC September 2015 - Present
Michigan State University May 2013 - June 2015
GE Critical Power May 2014 - July 2014
Michigan State University September 2012 - December 2013
GE May 2013 - August 2013
Michigan State University January 2013 - May 2013
Residential Business Program May 2012 - January 2013
The Auto Club Group June 2011 - August 2012
GE June 2012 - June 2012
Skills
Team Leadership, Nonprofits, Team Building, Coaching, Training, Organizational..., Time Management, Social Media, Public Speaking
Education
Michigan State University 2011 — 2015
Finance, General, 3.9
West Bloomfield High School 2007 — 2011
4.1
Michigan State University, Eli Broad College of Business
Bachelor of Arts, Finance
Crissie Insurance Group March 2015 - Present
Allstate June 2013 - June 2015
Genesee Scientific Co. December 2011 - 2013
Siemens February 2008 - November 2011
The Auto Club Group April 2006 - February 2008
Education
Michigan State University 2000 — 2004
Bachelor's degree
Valparaiso University 2008 — 2011
MBA Part-time program
Catholic Central High School 1996 — 2000
Artist December 2014 - Present
T.O.P. September 2014 - December 2014
The Auto Club Group September 2010 - September 2014
Farm Bureau of Michigan August 2006 - January 2009
Manors at Knollwood Apartments June 2003 - May 2006
Skills
Insurance, Property, Homeowners, Renters, Property Damage, Customer Service, Commercial Insurance, Casualty, Umbrella Insurance, Property & Casualty..., Property, Life Insurance, Term Life Insurance, Casualty Insurance, General Insurance, Liability, Whole Life, Team Building, Sales, Leadership, Strategic Planning, Management, Microsoft Excel, Training, Customer Satisfaction, Coaching, Sales Management, Account Management, Marketing, Crowdfunding, Crowdsourcing, Social Networking, Process Improvement, Customer Retention, Microsoft Office, Public Speaking
Education
Macomb Community College 2005 — 2006
Business Administration and Management, General
Supporting Strategies Tampa Bay March 2015 - Present
The Auto Club Group January 2007 - March 2015
Tampa Bay Trane 2001 - 2006
Skills
Financial Reporting, Forecasting, Financial Analysis, Strategic Financial..., Budgets, Microsoft Excel, Leadership, Analysis, Insurance, Accounting, Process Improvement, Business Analysis, Data Analysis, Variance Analysis, Project Management, Financial Modeling, Strategic Planning, Bookkeeping, Operational Support, Cash Management, QuickBooks, Small Business, General Ledger, Enterprise Risk..., Law Firms, Internal Controls, Fraud Prevention, Financial Accounting, Trust Accounting for...
Education
James Madison University 1996 — 2001
Bachelor of Business Administration (BBA), Accounting
Berkeley Prep 1990 — 1996
AT&T August 1996 - Present
The Auto Club Group 1992 - 1996
United States Marine Corps 1987 - 1992
Skills
Telecommunications, Fiber Optics, TCP/IP, VDSL, VDSL2, IP Networking, DSO, T1, T3, DS3, DSLAM, OC3, OC12, Astronomy, ISDN, ISO standards
Education
Howard University 1985 — 1989
Centurion Medical Products April 2008 - Present
Detroit Metro Convention & Visitors Bureau April 2004 - April 2008
The Auto Club Group December 2001 - March 2004
The Auto Club Group July 1999 - December 2001
Mars Advertising July 1998 - July 1999
Skills
Marketing, Advertising, Marketing Communications, Product Launch, Account Management, Marketing Strategy, Project Management, Integrated Marketing, Social Media Marketing, Email Marketing, Product Marketing, Cross-functional Team..., Strategy
Education
Wayne State University 1998 — 2002
Master of Business Administration (MBA)
Michigan State University 1989 — 1993
Bachelor of Arts (BA), Advertising
The Auto Club Group September 2011 - Present
The Auto Club Group 2005 - 2011
Skills
General Insurance, Umbrella Insurance, Property & Casualty..., Term Life Insurance, Underwriting, Whole Life, Universal Life, Variable Annuities, Specialty Lines
Education
Macomb Community College
The Auto Club Group March 2014 - Present
The Auto Club Group March 2013 - March 2014
The Auto Club Group January 2012 - March 2013
AAA Life Insurance Company November 2010 - January 2012
The Auto Club Group July 2007 - November 2010
MetLife December 2003 - January 2006
Allstate Insurance January 1996 - December 2003
Skills
Term Life Insurance, Insurance, Disability Insurance, Life Insurance, Fixed Annuities, Sales, Whole Life, Property & Casualty..., Universal Life, Umbrella Insurance, Long-term Care, Health Insurance
Education
Madonna University
Bachelor's degree, Marketing
Keller Williams Grand Rapids North March 2013 - Present
Portable Feats February 2013 - Present
Greenridge Realty January 2012 - March 2013
The Auto Club Group March 2003 - January 2012
Lansing Regional Chamber of Commerce August 2001 - March 2003
Jackson National Life June 1998 - August 2001
The Community Newspaper Group January 1996 - June 1998
Pryor Redi-Mix Inc. June 1989 - December 1995
US Navy 1981 - 1983
Skills
Real Estate Transactions, Transaction Management, Agent Training, Real Estate, Organization, Virtual Assistance, Sales, Single Family Homes, First Time Home Buyers, Contract Negotiation, Condos, HUD, Referrals, Marketing, Advertising, Residential Homes, Event Planning, Home Staging, Move Up Buyers, Income Properties, Selling, Customer Service, Waterfront, Executive..., Microsoft Office, Organization &..., Office Administration, Project Management
Education
Lansing Community College
Grand Ledge High School
Howard University January 2015 - March 2015
AmeriCorps September 2012 - May 2013
The Auto Club Group May 2012 - August 2012
Skills
Microsoft Office, Early Childhood..., Event Planning, Organizational..., English grammar, English Literature, Latin, Community Outreach, Fundraising, Social Networking, Leadership
Education
Howard University 2011 — 2016
Bachelor's Degree, Political Science and Government
The Auto Club Group December 2014 - Present
Sprint December 2005 - December 2014
Cingular Wireless November 2004 - September 2005
President Casino July 2004 - September 2004
Skills
AutoCAD, Revit, Photoshop, SketchUp, Microsoft Office, Mac OS, Windows, Hand Drawing, Illustrator, Cold Calling, Cellular Communications, Customer Service, Direct Sales, InDesign, PowerPoint, Microsoft Excel, Wireless, Mobile Devices, Wireless Networking, Sketching, Blackberry, Customer Satisfaction, Adobe Creative Suite, Troubleshooting, Problem Solving, Social Media, Graphic Design, Team Building, Team Leadership, Management, Data Entry, Sales, Telecommunications, MS Project, Technical Support, Project Management, Teamwork, HTML, Social Networking, Sales Operations, Retail, Computer Hardware, Customer Experience, Outlook, Mobile Communications, Networking, OS X, Adobe Acrobat, Leadership, Account Management
Education
Lindenwood University 2012 — 2013
Master's degree, Communication
St. Louis Community College 2007 — 2010
Associates of Art, Architectural Technology
Southern Illinois University, Edwardsville 2002 — 2006
Bachelor of Science, Marketing
The Auto Club Group July 2014 - Present
The Auto Club Group October 2013 - Present
United States Coast Guard Auxiliary June 2012 - Present
The Auto Club Group 2009 - Present
Hamtramck Police Department 2010 - March 2015
Claims Bureau USA December 2010 - December 2011
Northland Private Police Department June 2006 - October 2010
Eastland Security Police December 2003 - July 2006
Sears Holdings Corporation February 1999 - March 2006
Skills
Investigation, Interrogation, Loss Prevention, Fraud, Private Investigations, Internal Investigations, Physical Security, Corporate Security, Criminal Law, Security Management, Security Operations, Risk Assessment, Crime Prevention, Interrogation Techniques, Emergency Management, Business Continuity, Emergency Planning, Compliance, Investigations, Fraud Investigations, Interviewing, Supervisory Skills, Security, Police, Criminal Investigations, Enforcement, Asset Protection, CCTV, Law Enforcement..., Criminal Justice, Homeland Security, Executive Protection, Crisis Management, Policy, Law Enforcement, Disaster Response, Training, Incident Command
Education
Macomb Community College 2015 — 2016
Associate of Science (A.S.), Homeland Security
Madonna University 2012 — 2016
Bachelor of Science (BS), Emergency Management
Michigan State Police, EMHSD 2013 — 2015
Certification, Professional Emergency Manager, Crisis/Emergency/Disaster Management
US Coast Guard Auxiliary Universtiy Programs 2013 — 2015
Certificate in Coast Guard Operations, Coast Guard Studies
Macomb Community College 2009 — 2011
Associate of Science (A.S.), Law Enforcement
Macomb Community College 2007 — 2009
Associate of Arts (A.A.), General Studies
Fraser High School
Re:Sources August 2013 - Present
Ernst & Young March 2013 - June 2013
Middough Inc. 2007 - 2013
The Auto Club Group 2005 - 2007
Liberty Mutual Insurance 2003 - 2005
Whittman-Hart / marchFIRST 1999 - 2002
BDO Seidman, LLP 1996 - 1999
Skills
Talent Acquisition, Employee Relations, Coaching, Trusted Advisor, Strategic Human..., Employee Training, Executive Coaching, Succession Planning, Applicant Tracking..., College Recruiting, Benefits Administration, Performance Management, Employee Recognition, Employee Wellness, Recruiting, Onboarding, Employee Management, Change Management, Resource Management, Talent Management
Education
Michigan State University
B.A., Psychology
Bankers Life March 2015 - Present
Direct Auto Insurance August 2014 - May 2015
The Auto Club Group July 2009 - August 2014
AAA Auto Club Group - Southern Reigon July 2009 - June 2013
Vici Marketing, LLC July 2002 - September 2007
Skills
Notary Public, Sales Excellence, Efficient Quality..., Time Management, Customer Satisfaction, Microsoft Excel, Microsoft Office, Inventory Control, Maximizer, Creative Solutions, Team Cohesion, Insurance, Sales, Property, Team Building, Commercial Insurance, Life Insurance
Education
Florida Insurance School 2012 — 2013
General Lines Agent License, Home & Auto Insurance
Indiana University-Purdue University at Indianapolis 1999 — 2000
Indiana Real Estate License, Economics, Health/Wellness
Atkins March 2014 - Present
Opus International Consultants Limited March 2013 - March 2014
Opus International Consultants Limited November 2005 - March 2013
The Auto Club Group May 1999 - November 2005
Nowak & Fraus Engineers June 1998 - August 1998
Charter Township of Canton May 1997 - December 1997
Skills
Transportation Planning, Road Safety, Transportation, Road Traffic, Pedestrian & Bicycle..., Highway Rail Grade..., Manual on Uniform..., Public Private..., Traffic Impact Analysis, Parking, Tribal Transportation..., Freight Planning, Operations and..., Advanced Traffic..., Business Development, Transport Modelling, Engineering, Contract Management, Project Planning, GIS, MUTCD, Proposal Writing, Comprehensive Planning, Transport Systems
Education
Wayne State University
MBA
Michigan State University
M.S., Civil Engineering
Michigan State University
B.S., Civil Engineering
West Bloomfield High School
The Auto Club Group May 2015 - Present
HealthFirst Financial September 2014 - May 2015
The Auto Club Group 2005 - 2014
GMAC Commercial Finance 2001 - 2003
MapleTree Counseling Center 2000 - 2001
Skills
Property & Casualty..., General Insurance, Health Insurance, Business Analysis, Underwriting, Sales, Management, Microsoft Office, Office Administration, Office Management, Healthcare Management, Healthcare, Client Relations, Integration, Database Administration, Contract Negotiation, Contract Management, Customer Relations, Customer Acquisition, Contract Recruitment, Cross Selling, Direct Sales, Business Travel, Volunteer Management, Web Applications, Health Care Systems, Health Insurance..., Payment Systems, HIPAA, SugarCRM, Revenue Cycle Management, Medical Billing, Healthcare Information..., Process Improvement, Account Management, Insurance Agency..., Administrative...
Education
Madonna University 2004 — 2010
Bachelor's Degree
Schoolcraft College
Liberal Arts Associate
The Auto Club Group June 2012 - Present
Skills
Long Term Care, Insurance, Disability Insurance, Term Life Insurance, Employee Benefits, Critical Illness, Whole Life, Universal Life, Annuities, Health Insurance, Accident, Fixed Annuities, Underwriting, Life Insurance, Medicare Prescription..., Medicare Supplement..., Term with Return of..., Long-term Care
Education
Jacksonville University 1966 — 1969
BA, History
State Farm April 2014 - Present
Illinois Mutual March 2012 - November 2013
Illinois Mutual August 2007 - March 2012
The Auto Club Group January 2004 - September 2007
Skills
Life Insurance, Insurance, Employee Benefits, Organizational Structure, Sales Management, Customer Service, Team Building, Strategic Planning, Microsoft Word, Sales, Training, Marketing, Term Life Insurance, Whole Life, Accident, Property, Critical Illness, Universal Life, Marketing Strategy, Microsoft Excel, Public Speaking, Event Planning, Group Insurance, Account Management, Long Term Care Insurance, Health Insurance, Disability Insurance, Retirement, General Insurance, Brokers
Education
University of Phoenix 2010 — 2012
Master's in Managament, MM, Business, Management, Marketing, and Related Support Services
Illinois State University 1995 — 1998
Public Relations, BS, Mass Communication/Media Studies
Illinois State University 1995 — 1998
History, BS, History
AAA- The Auto Club Group January 2011 - Present
The Auto Club Group July 2007 - January 2011
Professional Research Consultants October 2000 - September 2006
Skills
Interviews, Coaching, Call Center, Team Building, Account Management, Call Centers, Customer Service, Process Improvement, Sales, Strategic Planning, Management, Training, Public Speaking, Customer Satisfaction, Leadership
Education
Metropolitan Community College
Associates in Business Management, Management, Economics, Psychology
The Auto Club Group October 2001 - Present
Adler Weiner Research February 1996 - February 2000
Education
Indiana University Bloomington 1991 — 1995
Bachelor's degree, Telecommunications
The Auto Club Group September 2014 - Present
Foster, Swift, Collins & Smith, P.C. October 1997 - May 2013
Foster, Swift, Collins & Smith, P.C. October 1997 - May 2013
Foster, Swift, Collins & Smith, P.C. October 1997 - May 2013
Chateau Aeronautique Winery September 2008 - December 2010
Skills
Litigation, Workers' Compensation..., French language, Discovery, Document Production, Document Drafting, Evidence, Evidence lists, Exhibits, Interrogatories, Medical records analysis, Motions, Pleadings, Subpoenas, Trial Preparation, Witnesses, Organization and..., Billable timekeeper, Wordperfect, Trials, Outlook, Microsoft Word, Redaction, PIP, Adobe Acrobat, Medical Malpractice, Efiling, Electronic Filing, Document Preparation, Workers Compensation, Westlaw, Document Review, Legal Writing, Legal Research, Courts, Legal Assistance, Litigation Support, Biomarker Discovery
Education
Michigan State University 1993 — 1997
BA, Criminal Justice
Okemos High School
Lansing Community College
Post, baccalaureate paralegal certificate
Beaumont Health System November 2011 - Present
K&G Fashion Superstore August 2006 - Present
Oakwood Hospital & Medical Center May 2011 - August 2011
Detroit Medical Center Sinai Grace January 2011 - May 2011
Henry Ford Health Systems July 2008 - July 2009
The Auto Club Group June 2003 - July 2008
Education
Oakland Community College 2009 — 2013
Associates, Respiratory Therapy
Wayne County Community College 2006 — 2011
Associates, Surgical Technologist
Marygrove College 2010 — 2010
Certificate, Health Unit Coordinator
Schoolcraft College
Certificate, Running a Small Business
American Express November 2010 - Present
AAA NCNU July 2006 - October 2010
The Auto Club Group June 1996 - March 2006
Skills
Recruiting, Strategy, Insurance, Travel Planning, Training, Call Centers, Human Resources, Management, Sales, Process Improvement, Team Building, Budgets, Travel Management, Vendor Management, Leadership, Product Development, Customer Satisfaction, Customer Experience, Customer Service, CRM, New Business Development, Contract Negotiation, Customer Retention, Negotiation, Account Management, Operations Management, Sales Management, Team Leadership
Education
Kent State University
Transportation
Humana July 2014 - Present
The Auto Club Group April 2012 - July 2014
Allstate Insurance August 2011 - April 2012
Sentry Insurance November 2010 - May 2011
Coldwater Creek October 2009 - February 2011
Cartridge World 2009 - 2011
Gannett Newspapers dba: The Post-Crescent January 2007 - July 2009
Post Crescent 2007 - 2009
Airadigm Inc April 2001 - July 2006
Airadigm Communications March 2001 - June 2006
Skills
Consultative Selling, Advertising, Retail, B2B, Account Management, New Business Development, Customer Relations, Sales Management, Coaching, Customer Service, Selling, Direct Sales, Sales, Training, Sales Operations, Online Marketing, Leadership, Customer Satisfaction, Social Media Marketing, Management, Sales Presentations, Marketing Communications, Social Networking, Time Management
Education
Kaplan University 2010 — 2012
Fox Valley Technical College
AODA Counseling
The Auto Club Group January 2013 - Present
TEKsystems July 2012 - December 2012
IT/Manufacturing Convergence LLC July 2010 - December 2012
TEKsystems November 2011 - June 2012
HP Enterprise Services April 2008 - September 2010
EDS, an HP Company 1985 - 2008
General Motors 1975 - 1985
Skills
Manufacturing, Powertrain, Vehicles, Lean Manufacturing, SOA, Supply Chain, Six Sigma, Engineering, Automotive, Product Development, Integration, Logistics, ERP, Databases, Distributed Systems, Cloud Computing, IT Strategy, Software Engineering, EAI, TOGAF, Software Design, Telecommunications, Solution Architecture, Continuous Improvement, Transportation, Manufacturing Management, Architecture, Software Development, FMCG, Electronics, Architectures, Enterprise Software, IT Service Management, Management Consulting, Program Management, Virtualization, Vendor Management, Management, ITIL, Leadership, Process Improvement, Information Technology
Education
Wright State University 1978 — 1980
MS, Computer Science (Partial)
Kettering University 1968 — 1973
BSEE, Computer Control
The Auto Club Group June 2011 - Present
The Auto Club Group May 2002 - June 2011
Pottery Barn October 2006 - July 2008
Skills
Property & Casualty..., Health Insurance, Sales, Term Life Insurance, Insurance, Life Insurance, Customer Service, Commercial Insurance, Training
Education
Jackson Community College 2000 — 2002
Open Dealer Exchange, LLC January 2010 - Present
The Auto Club Group June 2006 - January 2010
Olito, LLC. June 2002 - January 2010
The 9thXchange June 2006 - April 2009
The Auto Club Group November 2000 - June 2006
National TechTeam 1996 - 2000
Skills
Software Development, Process Improvement, Project Management, SQL, Windows, SDLC, Troubleshooting, Team Leadership, Enterprise Architecture, Integration, Vendor Management, XML, Java, Strategic Planning, IT Strategy, Business Analysis, Software Project..., Agile Methodologies, Business Intelligence, Websphere, Java Enterprise Edition, Solution Architecture, Architecture, Disaster Recovery, PMP, Requirements Analysis, DB2, SOA, Web Services, SharePoint, Testing, Cloud Computing, Data Center, Program Management, WebSphere
Education
Lawrence Technological University 1992 — 1996
B.S.
The Auto Club Group January 2008 - Present
The Auto Club Group January 2007 - February 2008
The Auto Club Group June 2004 - January 2007
The Auto Club Group - AAA March 2002 - December 2006
The Auto Club Group February 2002 - June 2004
AIG Marketing May 2001 - February 2002
GEICO 1999 - 2001
Skills
Claim, Casualty, Insurance, Customer Service, Training, Process Improvement, Project Management, Call Centers, Management, Operations Management, Strategic Planning, Team Building, Business Process..., Vendor Management, SDLC, Leadership, Customer Satisfaction, Analysis, Program Management, CRM, Sales Operations, Business Analysis, Software Documentation, Account Management, Forecasting, Business Intelligence, Team Leadership, Data Analysis, Budgets, Cross-functional Team...
Education
Mercer University 1997 — 1999
MBA, Management
Wesleyan College 1989 — 1993
Business Administration, Business, Art
East Jefferson High School 1985 — 1989
The Auto Club Group March 2014 - Present
Tait Enterprises September 1999 - Present
The Auto Club Group November 2007 - March 2014
Aspen Marketing Services November 2006 - November 2007
The Creative Group March 2006 - October 2006
MaestroTurgeonGroup January 1998 - November 2005
Turgeon Group January 1997 - January 1998
The Oakland Press January 1996 - December 1996
The Oakland Post June 1994 - December 1996
Skills
Writing, New Media, Analytics, Proofreading, CMS, Information Architecture, WebTrends, Web Design, SEO, Copywriting, Dreamweaver, Photoshop, HTML, Marketing Communications, InDesign, Web Analytics, SEM, Google Analytics, Copy Editing, Corporate Communications, Web Content, Management, Flash, Adobe Acrobat, CRM, Feature Articles, User Experience, Radio, News Writing, Communications Planning, Web Marketing, Social Media Measurement, Storytelling, Salesforce.com, Media Planning, Webmaster Services, Interactive Advertising, Marketing Copy, WebTrends Analytics, Google Adwords, Drupal, Logo Design, Broadcast, SEO copywriting, CSS, Customer Service, Publications, Website Development, Branding & Identity, E-commerce
Education
Oakland University 1994 — 1996
BA, Journalism
Macomb Community College 1991 — 1993
na, Journalism
Romeo
AAA Michigan November 1995 - Present
The Auto Club Group November 1995 - Present
The Auto Club Group January 1982 - May 1995
The Auto Club Group April 1980 - January 1982
Skills
Insurance, Home, Umbrella, Auto Insurance, Life Insurance, Recreational Vehicle..., Boat Insurance, Motorcycle Insurance, Umbrella Insurance, Casualty, Term Life Insurance, Underwriting, General Insurance, Whole Life, Marine Insurance, Claims Management, Property & Casualty..., Health Insurance, Casualty Insurance
Education
Kent State University 1977 — 1979
Graphic Design
The University of Texas at San Antonio January 2014 - Present
Clear Channel 2009 - December 2013
Apex Systems Inc November 2009 - April 2010
Freelance QA Consultant September 2009 - November 2009
Burns & Wilcox January 2009 - September 2009
Omega Consultancy Services 2008 - 2009
Sogeti/Capgemini July 2007 - July 2008
The Auto Club Group 2008 - 2008
ABN AMRO 2006 - 2007
ABN AMRO 2004 - 2006
Skills
Test Automation, Visio, Unix, Oracle, Java, .NET, System Testing, Test Planning, IT Management, Requirements Analysis, Quality Assurance, Testing
Education
Madurai Kamaraj University 1996 — 1999
Masters in Computer Science, Information Technology
CDK Global July 2015 - Present
CDK Global April 2013 - Present
ADP November 2010 - April 2013
CCC Information Services October 2004 - March 2011
Detroit Childrens Museum 2007 - 2008
The Auto Club Group October 2002 - October 2004
The Auto Club Group December 1996 - October 2002
Skills
Account Management, Business Development, Management, Sales, Sales Operations, Training, Budgets, Sales Presentations, New Business Development, Customer Satisfaction, Sales Process, Sales Management, Customer Service, Team Building, Strategic Planning, Solution Selling, Direct Sales, B2B, Negotiation, CRM, Forecasting, Process Improvement, Selling, Lead Generation, Product Development, Cross-functional Team..., Automotive, Employee Training, Cold Calling
Education
Michigan State University 1991 — 1996
MS, Communications Arts & Sciences
Shrine High
The Auto Club Group September 2007 - Present
The Auto Club Group September 2005 - August 2007
The Auto Club Group March 2004 - October 2006
GM 2000 - 2003
BVSG 2000 - 2003
Education
Training Institute For Productivity and Industrial Engineering (TIPIE) 1988 — 1990
Master of Engineering, Industrial Engineering
Karnatak University 1983 — 1987
Bachelor's Degree, Mechanical Engineering
JR Enterprises February 2011 - Present
JR Enterprises January 2011 - Present
Strategic Staffing Solutions 2015 - 2015
Strategic Staffing Solutions 2015 - 2015
Tek Systems October 2006 - January 2012
The Auto Club Group December 1996 - March 2006
Compuware December 1989 - December 1996
Geometric Results Incorporated July 1987 - December 1989
Michigan National Bank July 1985 - July 1987
Michigan Milk Producers June 1983 - January 1985
Skills
Portfolio Management, Budget Management, Change Management, Business Readiness, Program Management, PMP, Demand Management, Project Management, PMO, Vendor Management, Requirements Analysis, Process Improvement, Business Analysis, SDLC, Agile Methodologies, Integration, Business Intelligence, Forecasting, Visio, Management, Resource Management, Software Development, Software Project...
Education
Lawrence Technological University 1986 — 1994
BS, Business Administration - CIS
Lawrence Technological University 1979 — 1983
Associate Science, Data Processing
The Auto Club Group 2003 - 2008
Next Step Management, LLC 2001 - 2003
Allied Waste 1997 - 2001
Sysco 1984 - 1997
Education
Saint Mary's College of California 1979 — 1981
MBA, Finance, General
Indiana State University 1966 — 1971
Bellus Productions LLC June 2014 - Present
The River City Stew 2009 - Present
The Auto Club Group May 2003 - May 2014
Triple Rock Records October 2001 - May 2003
Founders Brewing Company June 2000 - October 2001
Skills
Music, Call Center, Film, Call Centers, Entertainment, Rock, Management, Band, Recording, Musicians, Music Theory, Social Networking
Education
Hope College 1991 — 1996
B.A., Psychology
Ford Motor Company September 2013 - Present
Johnson Controls Automotive June 2011 - September 2013
The Auto Club Group April 2011 - July 2011
The Auto Club Group January 2009 - April 2011
The Auto Club Group January 2008 - January 2009
Federal Mogul May 2007 - August 2007
Cargill May 2006 - August 2006
Skills
Negotiation, Data Analysis, Software Procurement, Hardware Procurement, Marketing Procurement, Engineering Services..., Consulting Procurement, Supply Chain Management, Supply Chain..., Cost Savings Initiatives, Strategic Sourcing, Procurement, Cost Saving Initiatives, Purchasing, Supply Chain, Process Improvement, Contract Negotiation, Strategy, Supplier Development, Continuous Improvement, Logistics, Project Management, Management
Education
Wayne State University 2010 — 2013
MBA, Business Administration
Michigan State University 2005 — 2007
Bachelor of Arts, Supply Chain Management
Wayne State University 2003 — 2005
Science and Mathematics
AAA Nebraska 1989 - Present
Automation Inc. 1989 - Present
The Auto Club Group September 1989 - June 2013
AI Software Solutions 1988 - 2007
Skills
PL/SQL, SQL, Software Development, Requirements Analysis, Integration, Business Intelligence, Oracle, Business Analysis, Process Improvement, Enterprise Architecture, Customer Service, Unix, Agile Methodologies, SDLC, Microsoft SQL Server, Database Design, Java, Disaster Recovery, Software Project..., Vendor Management, Visio, SOA, Crystal Reports, Java Enterprise Edition, Program Management, Team Building, Requirements Gathering, Strategic Planning, Leadership, Team Leadership, Databases, Data Warehousing, DB2, Project Management, Software Documentation, CSS, XML, Insurance, Access
Education
Illinois State University 1986 — 1988
Master of Science (MS), Applied Computer Science
Bradesco Seguros April 2015 - Present
SAP January 2007 - Present
Manitoba Blue Cross May 2011 - December 2014
National Insurance Board of Barbados November 2013 - August 2014
Large Canadian Financial Institution September 2010 - April 2011
The Auto Club Group 2008 - 2010
Skills
ABAP, Requirements Analysis, ERP, SAP R/3, Project Implementation, Integration, SAP, Business Process, Testing, FI/CO, SAP Netweaver, Insurance, Banking, Solution Architecture, Software Development, Team Leadership, Architecture, Outsourcing, SQL, Business Process Design, Business Intelligence, SAP ERP, CRM, SAP Implementation, IT Strategy, Business Analysis
Education
Universität Karlsruhe (TH) 1994 — 1998
Master of Business Administration (MBA), Industrial Engineering
Universität Siegen 1991 — 1996
Diplom, Wirtschaftsingenieur
Universität Siegen 1991 — 1993
Vordiplom, Wirtschaftsingenieur
Wiedtalgymnasium Neustadt/Wied 1980 — 1989
Abitur
Grundschule in Buettgen 1976 — 1980
General Motors July 2014 - Present
Accenture Technology Solutions March 2010 - January 2014
Bristol-Myers Squibb 2010 - January 2014
SAP America inc August 2007 - November 2009
The Auto Club Group 2008 - 2008
Skills
ABAP, SAP R/3, SAP ERP, SAP Implementation, Business Process
Education
The University of Texas at Dallas 2000 — 2002
Master of Science (MS), Management Information Systems, General
Institute of Cost and Work Accountants of India 1994 — 1998
Stanley Girls' High School
The Auto Club Group November 2011 - July 2014
Curious Cat Sitting October 2007 - June 2011
United States Navy February 2005 - December 2006
United States Navy February 2003 - January 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Photography, Training, Facebook
Education
University of Cape Town 2002 — 2002
Comparative Religion
Western Michigan University 1998 — 2002
BA, Comparative Religion
Hope College 1997 — 1998
Liberal Arts
Northview High School 1993 — 1997
Siemens Power Generation Services April 2015 - Present
Integrated Metal Products, Inc. January 2014 - April 2015
Walt Disney Parks and Resorts February 2012 - October 2013
The Auto Club Group January 2007 - February 2012
The Harvard Drug Group March 2006 - October 2006
GM Mediaworks October 2004 - September 2005
General Motors R*Works March 2003 - October 2004
AFFINA April 1993 - September 2002
Skills
Marketing Research, Analysis, Market Research, Leadership, SPSS, Marketing, Strategy, Marketing Strategy, Management, Microsoft Office, Advertising, PowerPoint, Microsoft Word, Customer Insight, Analytics, Customer Service, Microsoft Excel, Training, Web Analytics, Survey Design, Proofreading, Editing, Project Management, Relationship Building, Data Analysis, People-oriented, Client Relations Skills, Proposal Writing, Office Administration, Project Coordination, Meeting Planning, Document Management, Interviewing Skills, Diversity & Inclusion, Coordinating Schedules, Appointment Scheduling, Meeting Scheduling, Team Building, Consumer Insight, CRM, Tracking Studies, Event Research, Panel Management, Vendor Relationship...
Education
Walsh College of Accountancy and Business Administration 1990 — 1993
BS
Macomb Community College 1986 — 1991
AAS
Valparaiso University 1985 — 1986
Clarkston High School 1982 — 1985
Diploma
Diamond Foods, Inc. July 2014 - Present
W.K. Kellogg Foundation January 2012 - Present
Mead Johnson Nutrition January 2010 - Present
The Auto Club Group January 2009 - December 2013
Kellogg Company June 2008 - December 2011
Skills
Nutrition, Public Policy, Marketing Communications, Corporate Communications, Crisis Communications, Crisis Management, Leadership, Leadership Development, Reputation Management, Regulatory Affairs, Advertising, Government, Management, Media Relations, Public Affairs, Public Relations, Public Speaking, Speech Writing, Strategic Communications, Strategy, Nonprofits, Fundraising, Cross-functional Team..., Consumer Products
Education
Michigan State University 1997 — 2004
Ph.D, Food Science and Human Nutrition
Iowa State University
Master of Science, Nutrition
Southern University
Bachelor of Science, Food and Nutrition
The Auto Club Group 1995 - Present
Farmers Insurance Group 1987 - 1995
Skills
Accounting, New Business Development, Insurance, Cash Management, Strategic Financial..., Financial Analysis, Financial Reporting, Treasury Management, Sarbanes-Oxley Act, PeopleSoft, Process Improvement, Forecasting
Education
Michigan State University 1983 — 1987
Bachelors, Finance
JCS / Jewish Community Services of South Florida May 2012 - Present
The Auto Club Group June 2008 - March 2012
Home Wiz USA INC June 2006 - June 2008
C.H. Robinson June 2004 - March 2006
FedEx August 1995 - May 2004
Skills
Public Relations, Marketing Strategy, Employee Benefits, Customer Service, Social Media Marketing, Sales, Insurance, Marketing, Account Management, Management, Sales Management, Contract Negotiation, Team Building, Coaching, Leadership, B2B, Strategic Partnerships, Community Outreach, Training, Customer Satisfaction, Strategic Planning, Leadership Development, Negotiation, Public Speaking, Social Networking, Business Planning, Team Leadership, Event Planning, Organizational..., Event Management, New Business Development, Social Media, Employee Relations, Business Development, Direct Sales, Analysis, Marketing Communications, Business Strategy, Nonprofits, Staff Development, Research, Spanish, Career Counseling, Email Marketing, Microsoft Excel
Education
Miami Dade College
The Auto Club Group Workers Compensation AdjustorAIGMarch 1985 - March 1988
Citizens Property Insurance March 1980 - March 1988
Education
Kennedy-Western University 2003 — 2004
Bachelor of Science, Management and Leadership
Jackson Community College 1974 — 1977
Assoc Degree, Market Managment
Parkside High School 1972 — 1977
High School, General
The Auto Club Group (AAA Michigan) 2004 - Present
The Auto Club Group October 2001 - December 2004
Plex Systems, Inc. October 2000 - September 2001
Compuware July 1998 - October 2000
Skills
SDLC, Vendor Management, Cloud Computing, SOA, Enterprise Architecture, PMP, Integration, Software Development, IT Strategy, Project Management, Solution Architecture, ITIL, IT Management, Leadership, Business Intelligence, Quality Assurance, Requirements Gathering
Education
Michigan State University 1987 — 1992
BA, Advertising
Meadowbrook Insurance Group April 2006 - Present
The Auto Club Group June 2002 - April 2006
Tillinghast April 1999 - June 2002
Skills
Statistics, Public Speaking, Insurance, VBA, Actuarial Science, Commercial Lines, SQL, Pricing, General Insurance, Workers Compensation, Access, Casualty, Excess, Microsoft Excel, Liability, Property & Casualty..., Professional Liability, Commercial Insurance, New Business Development, Team Leadership, Medical Malpractice, Project Management, Process Improvement, Leadership, Actuarial Consulting, Actuarial Exams, Reinsurance
Education
Kettering University 1998 — 2002
BS, Applied Mathematics
TIAA-CREF June 2014 - Present
Auto Club Group November 2013 - June 2014
The Auto Club Group December 1997 - June 2014
McKesson 1992 - 1996
Skills
SDLC, Vendor Management, Enterprise Architecture, PMP, IT Strategy, PMO, Integration, Business Analysis, Process Improvement, IT Management, ITIL, Program Management, Solution Architecture, Requirements Analysis, Visio, Project Management, Project Portfolio..., Business Intelligence, Requirements Gathering, Disaster Recovery, SOA, Software Project...
Education
Lawrence Technological University 2000 — 2002
Master of Business Administration (M.B.A.), Business Administration and Management, Masters
Western Michigan University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Travelers December 2014 - Present
American Family Insurance December 2013 - December 2014
USAA May 2013 - December 2013
USAA October 2010 - May 2013
Farmers Insurance June 2007 - December 2009
Certi Pro Cleaning and Restoration October 2005 - March 2007
The Auto Club Group December 1996 - October 2004
AAA Michigan December 1993 - December 1996
AAA Michigan January 1982 - December 1993
Skills
Property & Casualty..., Insurance, Claim, Casualty, Underwriting, Life Insurance, Umbrella Insurance, Process Improvement, Liability, General Insurance, Investments, Legal Liability, Training, Retirement, Property Damage, Property Claims, Term Life Insurance, Licensed Property &..., Claims Management, Personal Financial..., Casualty Insurance
Education
Siena Heights University 2002 — 2011
Bachelor of Business Administration (BBA), Business Administration, 3.2
Jackson Community College 1998 — 2001
Associate in Applied Science, Microcomputer Application Specialist
The Auto Club Group July 1985 - Present
AMERICAN AUTOMOBILE ASSOCIATION (Wisconsin) January 1985 - Present
Milwaukee Area Technical College January 1986 - January 2005
MATC 1986 - 1999
Skills
Public Speaking, Team Building, Program Management, Customer Service, Non-profits, Microsoft Office, Event Planning, New Business Development, Event Management, Research, Marketing, Public Relations, Training, Tourism, Management
Education
Institute of Travel Agents
DS, Pacific Rim
Marquette University 1971 — 1975
BA, Speech, Theatre, Secondary Education
Marquette University
Bachelor of Arts, Speech; Theatre
Milwaukee Area Technical College
The Auto Club Group 2010 - Present
General Motors 2006 - 2009
General Motors 2003 - 2006
General Motors 1999 - 2003
Research Institute on Addictions 1993 - 1999
Skills
Market Research, Data Analysis, Customer Insight, Cross-functional Team..., Segmentation, Market Analysis, Management, Marketing Strategy, Project Management, Forecasting, Report Writing, Research
Education
University at Buffalo 1988 — 1995
Ph.D., Social and Organizational Psychology
Hope College 1983 — 1987
B.A., Psychology
The Auto Club Group March 2009 - Present
The Hartford Insurance Group March 2007 - March 2009
Pekin Insurance June 2006 - March 2007
The Auto Club Group February 2002 - June 2006
Farmers Insurance June 1999 - February 2002
Skills
Property & Casualty..., Property Claims, Subrogation, Team Building, Property Damage, Casualty, Catastrophe, Claim, Claim Investigation, Claims Management, Property, Commercial Lines, Liability
Education
Illinois State University 1995 — 1999
BS, History
Joliet Junior College 1990 — 1993
A.A.S., Automotive Technology
The Auto Club Group March 2013 - Present
Ameriprise Auto & Home Insurance November 1999 - March 2013
American Medical Services LLC October 1992 - October 1998
Skills
Insurance, Property & Casualty..., Sales, Claim, Casualty, Umbrella Insurance, Liability, General Insurance, Legal Liability, Workers Compensation, Claims Management, Customer Service, Property Damage, Process Improvement, Customer Satisfaction, Team Building, Subrogation, Liability Analysis, Call Centers, Property, Casualty Insurance
Education
Northeast Wisconsin Technical College 1989 — 1991
Associate's degree, Dentistry
Kaplan University
Insurance Licensing, Property & Casualty, Life, Accident/Health
The Auto Club Group February 2014 - Present
Jenkins Construction, Inc. January 2006 - February 2014
Jenkins Construction, Inc. August 2004 - January 2006
Jenkins Construction, Inc. August 1997 - August 2004
Education
Michigan State University 1991 — 1996
BS, Building & Construction Management
The Auto Club Group
Skills
Property & Casualty..., Commercial Insurance, General Insurance, Life Insurance, Customer Service, Health Insurance, Liability, Casualty Insurance, Underwriting, Sales, Supervisory Skills, Sales Management
Education
Iowa Western Community College 2000 — 2002
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
The Auto Club Group
Education
Holy Apostles College and Seminary 2009 — 2014
Master of Philosophy (M.Phil.)
Oakland University 1983 — 1986
BA International Studies
First Data Corporation March 2015 - Present
eFrame June 2014 - August 2014
Cosentry June 2013 - June 2014
Infogroup April 2007 - May 2013
The Auto Club Group January 2005 - January 2007
Sam Goody January 2003 - January 2005
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Outlook, Windows, English, Research, Troubleshooting, Windows Server, Windows 7, Time Management, Security, Active Directory, Operating Systems, System Administration, Computer Hardware, Software Documentation, Access, Technical Support, SQL, Visio
Education
ITT Technical Institute-Omaha 2009 — 2011
Bachelor of Applied Science, Information Systems Security
ITT Technical Institute-Omaha 2007 — 2009
Associate of Applied Science, Computer Network Systems
The Auto Club Group 2004 - Present
Skills
Variance Analysis, PeopleSoft, Insurance, Sarbanes-Oxley Act, Financial Reporting, General Ledger, Financial Statements
Education
Marygrove College 1979 — 1984
Bachelor of Arts (B.A.), Accounting and Finance
The Auto Club Group October 2013 - Present
The Auto Club Group March 1986 - Present
The Auto Club Group March 1986 - January 2012
Skills
Insurance, Claim, Microsoft Word, Subrogation, Team Building, Customer Retention, Claims Management, Customer Service, Microsoft Office, Claims Handling, General Insurance, Liability, Negotiation, Process Improvement, Claim Investigation, Accident, Microsoft Excel, Auto Claims, Outlook, Property, Property Damage, Legal Liability, Customer Satisfaction
Education
Macomb Community College
Associates, Automotive Technology
The Auto Club Group October 2003 - Present
City of Detroit October 1999 - February 2000
Skills
Travel Planning, Insurance, Cruises, Property & Casualty..., Health Insurance, Umbrella Insurance, Life Insurance, General Insurance, Term Life Insurance, Travel Management, Commercial Insurance, Leisure Travel, Underwriting, Claim, Business Travel, Adventure Travel
Education
Wayne State University 2004 — 2005
Bachelor's degree, Microbiology, General
Michigan State University 1992 — 1999
Bachelor of Science (BS), Microbiology, General
The Auto Club Group June 2007 - Present
Education
Michigan State University 1988 — 1992
Yes, Food Systems and Economics
State Farm Insurance September 1994 - Present
Farmers Insurance 1992 - 1994
The Auto Club Group 1990 - 1992
Skills
Insurance Claims, Liability, Claims, AIC
Education
Lawrence Technological University 1989 — 1992
Business Administration, Marketing, Operations Management
Johnson Financial Group July 2011 - Present
The Auto Club Group July 2007 - July 2011
The Auto Club Group July 2007 - July 2011
Skills
Sales, Insurance, Property & Casualty..., Health Insurance, Sales Management, Customer Service, Underwriting, Management, Life Insurance, Workers Compensation, Disability Insurance, Team Building, Leadership, Risk Management, Employee Benefits
Education
Kaplan University 2007 — 2008
The Auto Club Group June 2010 - Present
Western & Southern Financial Group May 2004 - October 2007
Education
Indiana University Bloomington 1983 — 1988
Bachelor's degree, Marketing/Marketing Management, General
ST. JOSEPH'S HIGH SCHOOL 1979 — 1983
Not currently employed June 2012 - Present
The Auto Club Group November 2004 - August 2009
Sheppard's Business Interiors October 2000 - August 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Visio, Windows 7, PowerPoint, Access, Customer Service, Outlook, Spreadsheets, Data Entry, Administrative..., Office Management, Invoicing, Software Documentation, Telephone Skills, Process Scheduler, Filing, Lotus Notes, Fax, Office Administration, Administration, Time Management
Education
ITT Technical Institute-Omaha 2010 — 2013
Associate's degree, Computer Technology/Computer Systems Technology
Pennco Tech-Bristol 1992 — 1992
Diploma, General Office Occupations and Clerical Services
State Farm September 1994 - Present
Farmers Insurance June 1993 - September 1994
The Auto Club Group 1990 - 1992
Skills
Microsoft Word, Microsoft Office, Customer Service, Bodily injury claims, Auto physical damage..., Michigan No-Fault law, Personal Injury...
Education
Lawrence Technological University 1987 — 1992
Bachelor of Science (B.S.), Business Administration and Management, General
Garden City Court Officer February 2015 - Present
N/A January 2012 - Present
The Auto Club Group May 2003 - December 2011
The Auto Club Group November 1998 - May 2003
Dearborn Heights Police Department April 1972 - November 1998
Skills
Strategic Planning, Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Research, Project Management, Training, Security, Team Building, Outlook, Coaching, Government, Physical Security, Emergency Management, Patrol, Private Investigations, Law Enforcement
Education
Madonna University
Bachelor's Degree, Criminal Justice/Police Science, High Honors
The Auto Club Group September 2007 - Present
APAC Customer Services November 2000 - February 2006
Skills
Property & Casualty..., Insurance, Casualty, Life Insurance, Term Life Insurance, Umbrella Insurance, General Insurance, Liability, Claim, Customer Service, Commercial Insurance, Brokers, Casualty Insurance, Process Improvement
Education
Metropolitan Community College 2010 — 2014
Blue Cross Blue Shield of Michigan September 2015 - Present
CareTech Solutions March 2015 - September 2015
BondDesk Group LLC June 2008 - February 2015
Daimler Chrysler July 2007 - April 2008
BNP Media May 2003 - May 2007
Daimler Chrysler December 1997 - May 2003
The Auto Club Group April 1989 - November 1997
Electronic Data Systems June 1985 - April 1989
Skills
DB2, Database Administration, Oracle Database..., MVS, Oracle, Unix, Shell Scripting, Performance Tuning, High Availability
Education
Lawrence Technological University
Bachelor of Applied Science (B.A.Sc.), Management Information Systems and Services