The Auto Club Group
Industry: Company
DescriptionFounded: 1916 Subsidiaries: Auto Club Trust, FSB, Auto Club South Insurance Company, Auto Club Services, Inc., AAA Michigan
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The Auto Club Group Employees
SEI - Phoenix, LLC, A Systems Evolution, Inc May 2014 - Present
SEI - Cincinnati, LLC, a Systems Evolution, Inc. December 2011 - Present
Centric Consulting September 2011 - December 2011
GAFRI June 2009 - September 2011
AAA Allied Group June 2006 - June 2009
The Auto Club Group 2003 - 2006
The Auto Club Group March 2000 - June 2003
Skills
Program Management, Business Analysis, Business Process..., SDLC, Process Improvement, Agile Project Management, Agile Methodologies, Data Analysis, Operations Management, Sales Management, Sales Operations, Marketing Strategy, Relational Databases, Project Planning, SharePoint, Data Warehousing, SQL, Project Management, Strategy, Scrum, Vendor Management, Business Process, Visio, Business Requirements, Management Consulting, Systems Analysis, Consulting, Project Delivery, Business Intelligence, Risk Management, Requirements Gathering, Integration
Education
Thomas More College 2006 — 2010
BS, Business Administration
Dance Ferrentino Insurance & Financial December 2014 - March 2015
HealthPlan Services July 2014 - November 2014
The Auto Club Group August 2013 - June 2014
AAA Northern New England February 2011 - July 2013
TD Bank USA December 2008 - November 2010
Central Maine Credit Union January 2008 - October 2008
Key Financial Corporation December 2006 - June 2007
Computer Associates, Inc 2004 - 2006
Skills
Licensed Property &..., Insurance Consulting, Insurance, General Insurance, Property & Casualty..., Automobile Liability, Umbrella Insurance, Flood Insurance, Underwriting, Sales, TAM, Health Insurance, Customer Retention, Customer Service, Sales Management, Life Insurance, Carrier Relationships, Membership Building, Membership Relations, Quality Assurance, Call Centers, Quote Preparation, Banking, Account Management, HIPAA, Mortgage Lending, Loans, Credit, Compliance, Financial Services, Vendor Management, Microsoft Office, Report Writing, Team-oriented, Problem Solving, Leadership
Education
Southern New Hampshire University 1999 — 2002
B.S., Business Administration
Lewiston High School 1994 — 1998
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Auto Club Group January 1990 - Present
Skills
Leadership, Team Building, Customer Satisfaction, Customer Service, Management, Event Management, Training, Project Management, Performance Management, Sales, Social Media, CRM, Strategic Planning, Process Improvement, Team Leadership, Corporate Communications, Organizational..., Field Operations, Strategic Partnerships, Cross-functional Team..., Staff Development, Tourism, Value Based Selling, Sales Operations, Business Strategy, Strategic Communications, Program Management, Microsoft Office, Event Planning, Business Planning, Social Networking
Education
University of Central Florida 1996 — 1998
Bachelor of Science (BS), Business Administration and Management, General
The Auto Club Group February 2014 - Present
Warren Road Light and Life Church August 2010 - August 2014
Slick & Bubba's Web Design March 2013 - June 2013
The Auto Club Group June 2005 - June 2009
Skills
HTML, CSS, CSS3, WordPress, PHP, jQuery, Adobe Creative Suite, Photoshop, Illustrator, InDesign, Audacity, Microsoft Word, Microsoft Excel, HTML 5, Web Design, Dreamweaver
Education
The Art Institute of Michigan 2010 — 2013
Bachelor of Fine Arts (B.F.A.), Web Page, Digital/Multimedia and Information Resources Design
The Auto Club Group November 2002 - Present
Independent Insurance Agency May 1990 - November 2002
Skills
Underwriting, Legal Liability, Property & Casualty..., Life Insurance, Claim, General Insurance, Umbrella Insurance, Commercial Insurance, Liability, Insurance, Term Life Insurance, Casualty Insurance, Health Insurance, Customer Service, Workers Compensation
Education
Schoolcraft College
Associate of Arts (A.A.), General Studies
Tampa Bay Times - Times Publishing Co July 2014 - Present
Tampa Bay Times - Times Publishing Co August 2013 - July 2014
University of Tampa August 2012 - August 2013
RNR Wheels and Tires May 2012 - August 2013
Wendover Art Group November 2011 - May 2012
Working Class Studio June 2010 - August 2010
The Auto Club Group May 2009 - August 2009
Annie's Art June 2007 - May 2009
Seed IP Law Group PLLC January 2007 - June 2007
Epilogue Books October 2005 - January 2007
Skills
Photoshop, Illustrator, Drawing Skills, Customer Service, Illustration, Art, Logo Design, InDesign, Drawing, Posters, Graphics, Digital Illustration, Painting, Advertising, Editing
Education
Savannah College of Art and Design 2009 — 2011
MFA, Illustration
University of Michigan 2001 — 2005
BFA, Painting, Drawing, Art History
The Auto Club Group February 2015 - Present
The Auto Club Group August 2007 - February 2015
Green Bear English August 2006 - April 2007
Nova Corporation of Japan March 2005 - August 2006
Skills
Property & Casualty..., Sales, Customer Service, Salesforce.com, Cold Calling, Customer Acquisition, Umbrella Insurance, Customer Follow-up, Social Media Marketing, Sales Presentations, Customer Retention, Google Docs, Microsoft Suites, Marketing, Public Speaking, Insurance
Education
Wayne State University 2001 — 2004
Bachelor's Degree
University of Kentucky 1999 — 2001
The Auto Club Group April 2009 - July 2013
Essex Communications June 2005 - February 2009
AAA Auto Club South February 2003 - April 2005
AAA Auto Club South October 1994 - February 2003
Skills
Brand Management, Budget Accountability, Corporate Communications, Event Management, Media Negotiations, Project Management, Strategic and Tactical..., Marketing, Negotiation, Strategy, Marketing Strategy, Press Releases, Public Relations, Product Marketing, Event Planning, Management, Budgets, Advertising, Customer Service, Sales
Education
University of Florida
Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication
Starwood Hotels & Resorts Worldwide, Inc. June 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. May 2014 - June 2015
Starwood Hotels & Resorts Worldwide, Inc. January 2014 - May 2014
The Auto Club Group March 2012 - November 2013
Crowne Plaza Columbus North July 2011 - September 2011
Dr.Pepper Snapple Group 2010 - 2011
Fearless Records September 2007 - October 2008
Fearless Records September 2007 - October 2008
The Hush Sound (Fueled by Ramen/Decaydance Records)USA October 2006 - September 2007
The Spill Canvas August 2005 - May 2006
Skills
Publicity, Facebook, Online Marketing, New Media, Marketing, Social Media Marketing, Social Networking, Social Media, Hospitality, Management, Digital Marketing, Online Advertising, Customer Service, Microsoft Office, Written & Verbal..., Business Analysis, Internal Communications, Team Leadership, Music, Event Management, Public Relations, Marketing Communications, Event Planning, Communication Skills, Hospitality Management, Revenue Analysis, Hotels, Tourism, Entertainment, Hospitality Industry
Education
Georgia State University - J. Mack Robinson College of Business 2012 — 2013
Bachelor of Business Administration (B.B.A.), Hospitality Management, Event Planning and Management
The Ohio State University 2010 — 2012
Bachelor, Hospitality Management
2003 GraduateNew England Institute of Art & Communication 2001 — 2003
Associates of Science, Music Business/Audio Production
Paychex April 2013 - Present
The Auto Club Group September 2010 - March 2012
United Insurance January 2010 - July 2010
Skills
Self-motivated Team..., Goal Oriented, Proficient in Microsoft..., Strong work ethic, Call Centers, Customer Satisfaction, Time Management, Real Estate, Team-oriented, People Skills, Fixed Annuities, Customer Retention, Life Insurance, Analytical Skills, Management Consulting, Teamwork, Property & Casualty..., Leadership, Sales, Marketing, Business, Insurance
Education
University of Arizona 2005 — 2009
Economics, Economics, General Business, Spanish
University of Arizona 2005 — 2009
BA, Economics
The Auto Club Group March 2005 - Present
Skills
Home, Insurance, Advertising, Life Insurance, Leadership, Marketing, Training, Fundraising, Public Speaking, Process Improvement, Strategic Planning, New Business Development, Event Planning, Business Development, Microsoft Excel, Umbrella Insurance, Time Management, Health Insurance, Term Life Insurance, Property & Casualty..., Sales, Legal Liability, Fixed Annuities, Liability
Education
University of Illinois at Urbana-Champaign 1997 — 2001
LAS, English, Advertising, Speech Comm
Westville High School 1993 — 1997
The Auto Club Group March 2005 - Present
Skills
Property & Casualty..., Insurance, Life Insurance, Casualty, Term Life Insurance, Health Insurance, Umbrella Insurance, Universal Life, Fixed Annuities, Customer Service, Whole Life, Sell auto, home, condo,...
Education
University of Illinois at Urbana-Champaign 1997 — 2001
LAS, English, Advertising, Speech Communications
Westville High School 1993 — 1997
The Auto Club Group April 2015 - Present
Hill Ward Henderson 2014 - March 2015
Tampa's Lowry Park Zoo 2000 - 2013
The Coca-Cola Company- North America 2006 - 2008
AAA Auto Club South 1996 - 2000
Skills
Public Relations, Social Media Marketing, Brand Management, Media Relations, Event Planning, Brand Development, Nonprofits, Digital Marketing, Public Speaking, Sales Management, Advertising, Program Development, Revenue Growth..., Multi-channel Marketing, Multicultural Marketing, Building Customer..., Long Range Planning, Annual Ticket Sales, Website Development, Membership Building, Intergrated Marketing..., Sales & Marketing..., Target Marketing, Consumer Behaviour, Multi Tasking, Graphic Design, Revenue Analysis, Group Sales, Student Youth Travel, Leisure Travel, Travel Marketing, Arts & Culture, Oral & Written..., Networking, Community Engagement, Retail Marketing, Strategic Partnerships, Travel and Tourism, SEO, Ticket Sales, Department Budget..., Organizational..., Executive Management, Events, Sales, Event Management, Brand Awareness, Marketing, Social Media, Leadership
Education
University of Florida
MAMC, Master of Mass Communications
University of Florida
BS, Advertising
Countryside and Markham District HS
The Auto Club Group November 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Quicken, QuickBooks, Computer Proficiency, Call Centers, Customer Service, Customer Retention, Claims Management, Supervisory Experience, Employee Benefits, Team Building, Leadership, Leadership Development, Trainer, Business Analysis, Negotiation, Mediation, Conflict Resolution, Conflict Management, Business Relationship..., New Business Development, Office Administration, Operating Budgets, Website Development, Marketing
Education
Saint Leo University 2013 — 2016
Bachelor's degree, Accounting
Forward Movement, LLC March 2010 - Present
The Auto Club Group May 1988 - Present
Skills
Public Speaking, Leadership Development, Team Building, Strategic Planning, Program Management, Organizational..., Non-profits, Coaching, Customer Service, Nonprofits, Insurance, Healthcare, Analysis, Marketing Strategy, Business Development, Leadership, Management, Community Development, Training, Strategy, Policy, Public Relations, Staff Development, Marketing, Budgets, Event Planning, Fundraising, Community Outreach, Team Leadership, Change Management, Social Networking, Claim, Event Management, Editing, Customer Satisfaction, Business Planning, Advertising, Social Media, Program Development, Government, Project Planning, Entrepreneurship, Contract Negotiation, Process Improvement, Conflict Resolution, Negotiation, Project Management, Sales, Employee Relations, Grant Writing
Education
University of Detroit Mercy 1985 — 1988
Legal Studies, General
The Auto Club Group May 2013 - Present
Comcast June 2012 - May 2013
Currently seeking new opportunity January 2012 - June 2012
Traumatic Brain Injury Patient Caregiver December 2009 - January 2012
CVS Pharmacy August 2009 - December 2009
7-Eleven September 2005 - August 2009
ExxonMobil January 2005 - August 2005
ExxonMobil October 2000 - December 2004
Mobil Oil May 1996 - September 2000
NBD Bank (now JP Morgan Chase) May 1985 - April 1996
Skills
P & L Management, Multi-unit Retail..., Marketing Strategy, Business Planning, Budgetary Control, Ad Hoc Reporting, Revenue & Profit Growth, Financial Analysis, Income Statement
Education
Spring Arbor University 1996 — 1998
Bachelor of Arts (BA), Management and Organizational Development
Liberty Mutual Insurance February 2011 - Present
State Farm Insurance April 2005 - January 2011
The Auto Club Group March 2000 - March 2005
Education
Rochester College 2005 — 2007
Bachelor of Science (BS), Business/Corporate Communications
Wilberforce University 1995 — 1999
Keller Williams Realty RGV March 2013 - Present
South Texas Vo-Tech / ATI Enterprises September 2010 - May 2011
South Texas Vo-Tech 2010 - 2011
Nacogdoches High School August 2009 - December 2010
Stephen F. Austin State University January 2010 - June 2010
Nacogdoches High School August 2008 - June 2010
Orkin Pest Control November 2007 - August 2008
The Auto Club Group September 2004 - August 2007
The Auto Club Group 2004 - 2007
National City Bank August 2003 - September 2004
Skills
Sales, Life Insurance, Finance, Insurance, Customer Service, Loans, Accounting, REO, Disability Insurance, Investment Properties, Fixed Annuities, Management, Investors, Banking, Strategic Planning, Real Estate Transactions, Investments, Sellers, Real Estate, Marketing, First Time Home Buyers, Negotiation
Education
Stephen F. Austin State University
Master of Education, Secondary Education
University of Texas Pan
Bachelor of Business Administration, Marketing
Memorial
The Auto Club Group October 2014 - Present
The Auto Club Group May 2011 - October 2014
The Auto Club Group April 2010 - May 2011
The Auto Club Group October 2004 - April 2010
The Auto Club Group January 2004 - October 2004
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Building, Sales, Microsoft Excel, Customer Retention, Outlook, Microsoft Office, Leadership, Training, Microsoft Word, Process Improvement, Data Entry, Management, Strategic Planning, Coaching
Education
University of Phoenix 2006 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
University of Central Florida 2003 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Saint Johns River State College 2001 — 2003
Associate of Arts (AA), Business Administration and Management, General
Orange Park High School 1999 — 2001
High School Diploma, General Studies
The Auto Club Group May 2015 - Present
The Auto Club Group May 2015 - Present
United Open Door of Hope January 2012 - May 2015
Meijers October 2013 - December 2013
Liberty Temple Baptist Church January 2009 - January 2012
Skills
Microsoft Word, Babysitting, Marketing, Social Media, Senior Living..., Working With Children, Microsoft Office, Team Leadership, Team Building, Technical Support
Education
Saginaw Valley State University 2014 — 2018
Business Administration and Management, General
Henry Ford Academy High School
Graduate, 3.5
University of Michigan April 2013 - Present
ULTA Beauty 2013 - Present
Citizens Insurance May 2011 - June 2012
The Auto Club Group September 2010 - May 2011
Farmers Insurance May 2008 - September 2010
The Home Depot May 2006 - September 2008
Target February 2004 - March 2006
Skills
Risk Management, Microsoft Excel, Liability, Financial Analysis, Property & Casualty..., Commercial Insurance, Loss Prevention, Asset Protection, Analysis, Leadership, Process Improvement, Legal Liability, Sales, General Insurance
Education
Tennessee Technological University 1997 — 2002
Bachelor of Science (B.S.), Finance, General
The Auto Club Group July 2013 - Present
AAA Insurance August 2004 - Present
AAA/ AUTO CLUB SOUTH August 2004 - August 2007
Geico November 2001 - February 2004
NJM Insurance Group July 2000 - September 2001
Skills
Recruitments, Sales Management, Home, Retirement Planning, Insurance, Training, Umbrella Insurance, Policy, Underwriting, Property & Casualty..., Health Insurance, Motorcycle, General Insurance, Marketing, Small Business, Employment Practices..., Casualty, RV, Claim, Sales, Team Building, Customer Service, Leadership, Renters, Customer Retention, Strategic Planning, Whole Life, Call Centers, Long Term Care Insurance, Human Resources, Professional Liability, Employee Benefits, Retirement, Life Insurance, Commercial Insurance, Time Management, Customer Satisfaction, Claims Management, Fixed Annuities, Recruiting, Commercial Lines, Long-term Care, Legal Liability, Disability Insurance, Selling, Term Life Insurance, Training and Developing, Travel Management
Education
University of Phoenix 2006 — 2008
BS, MANAGEMENT/ MARKETING
Rutgers University
Marketing
GIS October 2014 - Present
GIS September 2013 - October 2014
GIS October 2007 - September 2013
MetLife Auto & Home May 2003 - October 2007
MetLife Auto and Home October 2001 - May 2003
MetLife Auto & Home August 1995 - October 2001
The Auto Club Group August 1994 - August 1995
M.A. Moran Jr., & Associates, Inc. December 1993 - August 1994
MetLife September 1991 - December 1993
MetLife Auto & Home January 1989 - September 1991
Skills
Insurance, Product Management, Professional Networking, Leadership Mentoring, Organizing, Customer Satisfaction, Training &..., Staff Development, Staff Management, Staff Mentoring, Staff Training, Service Excellence, Excel, Word, PowerPoint, Adobe Acrobat, Internet Explorer, New Business Development, Public Speaking, Presenting Ideas, Driving Revenue, Increasing Profitability, Timely, Prompt, Insightful, Licensing, Onboarding, LinkedIn, Social Networking, Agile, Salesforce.com, Cherwell, Web Applications, SaaS, Account Management, Social Media, Business Strategy, Sales Presentations, Customer Relations, Process Improvement, Strategic Planning, Collaborative Problem..., Results Oriented, Service Quality, Business Networking, Microsoft Word, Customer Service, Marketing, Program Management, Microsoft Excel
Education
Piedmont Technical College 2013 — 2015
Associate of Arts and Sciences (A.A.S.)
Rhode Island College 1987 — 1988
The Auto Club Group July 2012 - Present
Maurices May 2011 - May 2012
New York and Company January 2009 - April 2011
Famous Footwear August 2006 - September 2007
T.J. Maxx March 2006 - August 2006
Skills
Event Planning, Microsoft Office, Retail, Customer Service, Social Media, PowerPoint, Time Management, Fashion, Facebook, Sales, Social Networking, Leadership, Visual Merchandising, Training, Trend Analysis, Merchandising, Management, Apparel
Education
Stephens College 2008 — 2012
Bachelor of Science (BS), Fashion Marketing & Management, 3.5
DooDoo Crew, LLC March 2014 - Present
Examiner.com October 2009 - October 2014
Home Instead Senior Care April 2013 - June 2014
Brightway Insurance January 2012 - April 2013
The Auto Club Group April 2011 - January 2012
Skills
Advertising, Natural Health, Accounts Payable, Accounts Receivable, Marketing, Sales Support, Sales Management, B2B services, B2C, Insurance, Inside Sales, Outside Sales, B2B, Healthcare, Account Management, Real Estate, Public Speaking, Social Media Marketing, Coaching, Email Marketing, Small Business, Management, Entrepreneurship, Cold Calling, Time Management, Social Networking, Sales, Leadership, Team Building, Customer Service, Social Media
Education
Stratford Career Institute 2001 — 2003
Natural Health Consulting, Natural Health
St. Thomas University (CA) 1981 — 1984
Political Science
Mapfre March 2015 - Present
The Auto Club Group December 2006 - March 2015
CBS Radio January 2003 - November 2007
Progressive Insurance June 1998 - November 2006
US Air Force Reserve September 1998 - September 2004
Skills
Microsoft Office, NICE Call Recording, Lotus 123, Avaya, PeopleSoft, iMovie, Garageband, Shortcut 360, Blogger, Social Networking, Business Development, Employee Training, CMS, Public Speaking, Coaching, MacBook Pro, UAT coordination, P&C Insurance, Radio Host, Wedding DJ, Customer Retention, iTunes, Satellite Communications, Communication Skills, Hiring Practices, Licensed to Sell..., Call Centers
Education
Saint Leo University 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida 1998 — 2003
Bachelor of Arts (B.A.), Mass Communication/Media Studies
The Auto Club Group December 2013 - Present
The Auto Club Group September 2008 - Present
AAA Auto Club South September 2008 - December 2013
Tire Kingdom January 1999 - February 2008
Skills
Customer Satisfaction, Customer Service, Sales, Customer Retention, Team Building, Training, Leadership, Outlook, Call Centers, Account Management, Microsoft Excel, Sales Management, Data Entry, Inventory Management, Cold Calling, Microsoft Word, Microsoft Office, Process Improvement, Time Management, Insurance, Management, Team Leadership, Customer Experience, Operations Management, Coaching, Retail
Education
Strayer University-Florida 2012 — 2015
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 3.82
University of South Florida 1994 — 1997
Criminal Justice/Law Enforcement Administration
The Auto Club Group 2010 - Present
Beazley 2009 - 2010
Travelers Insurance 2002 - 2009
Education
The University of Connecticut 1998 — 2001
Bachelor of Science (B.S.), Finance
University of Hartford 2003 — 2005
Master of Business Administration (M.B.A.)
The University of Chicago Booth School of Business
Executive Program in Strategic Sales Management
The Auto Club Group May 2015 - Present
The Auto Club Group June 2014 - May 2015
The Auto Club Group August 2011 - June 2014
The Auto Club Group January 2009 - August 2011
The Auto Club Group October 2003 - January 2009
Skills
Strategic Planning, Mergers, Insurance, Corporate Law, Legal Research, Legal Writing, Business Strategy, Business Planning, Business Process..., Corporate Governance, Strategy, Licensing, Negotiation, Mergers & Acquisitions, Due Diligence, Property, Team Building, Business Analysis, Leadership, Process Improvement
Education
Tulane Law School 1995 — 1998
JD, Law, Cum Laude
Università degli Studi di Siena 1996 — 1996
International Comparative Law
University of Michigan 1992 — 1994
BA, Political Science, Economics, German
University of York 1992 — 1992
International Politics
Tapingo April 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2013 - December 2013
The Auto Club Group October 2010 - October 2012
Riemser Dental February 2009 - September 2009
Enterprise Rent-A-Car March 2005 - January 2009
Skills
Sales, Negotiation, Business Development, Management, Strategy, Account Management, Sales Management, Cold Calling, Customer Service, Team Building, Sales Process, Customer Satisfaction, Sales Operations, Customer Retention, Direct Sales
Education
Rutgers, The State University of New Jersey-New Brunswick 2003 — 2005
Bachelor of Arts (B.A.), History
The Auto Club Group September 1997 - Present
Skills
Insurance, Call Center, Microsoft Office, Employee Benefits, Customer Service, Call Centers, Process Improvement, Training, Management, Performance Management, Team Building, Coaching, Customer Satisfaction, Vendor Management, Outlook, Customer Retention, Customer Experience, Time Management, Sales, Strategic Planning, Employee Relations, Operations Management, Recruiting, Budgets, Team Leadership, Leadership, Account Management, Sales Management, Leadership Development, Marketing, Microsoft Excel, Employee Training
Education
Rochester College 1986 — 1998
International Beauty Academy 1988 — 1989
License, Cosmetology/Cosmetologist, General
U.S. Army September 2009 - Present
Kinseth Hospitality Companies July 2007 - September 2009
Quad-City Times May 2004 - March 2007
The Auto Club Group February 2001 - November 2003
Quad-City Times May 1980 - February 2001
Skills
DoD, Security Clearance, Government Contracting, Government Procurement, Marketing Management, Marketing Communications, Advertising Sales, Travel Management, Sales Management, Hospitality Management, Media Planning, Media Buying, Employee Training, Business Development, Contract Negotiation, Marketing Strategy, Federal Government, Advertising, Contract Management, Strategic Sales..., Cross Functional Team..., Leadership, Marketing, Strategic Planning, Social Media, Management, Sales, Team Building, Public Relations, Customer Service, Social Media Marketing
Education
St. Ambrose University
Bachelor of Business Administration (BBA), Double Major: Management and Marketing, 3.85 Magna Cum Laude
Central High School, Davenport, IA
Carlson Wagonlit Travel January 2003 - Present
Michigan Business Travel Association January 2014 - Present
The Auto Club Group 1998 - 2003
Skills
Hospitality, Airlines, Revenue Analysis, Travel Management, Account Management, Business Travel, Process Improvement, Leadership, Travel Technology, CRM, Sabre, Contract Negotiation, Negotiation, Tourism, Management, Hotels, Program Management, Customer Satisfaction, Galileo, Incentive Travel, Online Travel, Event Management, Strategic Partnerships, Competitive Analysis, Leisure Travel, Car Rental, Sales, Sales Management, Budgets, Customer Service, New Business Development, Apollo, B2B, Pricing, Trade Shows, Adventure Travel, Hospitality Industry, Travel Planning, Ticketing, Corporate Events, Expense Management, E-commerce, Booking Systems, Incentives, Leisure, Hotel Management, Operations Management, Amadeus, Meeting Planning, Call Centers
Education
Siena Heights University 2000 — 2001
Siena Heights University
The Auto Club Group February 2013 - Present
The Mourad Adams Agency November 2009 - April 2012
First Financial Network October 2004 - October 2009
H&R Block December 2003 - December 2005
GEICO June 2000 - July 2003
Skills
General Insurance, Commercial Insurance, Insurance, Underwriting, Customer Service, Property & Casualty..., Life Insurance, Workers Compensation
Education
University of Iowa 1996 — 2000
BA, Lingusitics
The Auto Club Group July 2012 - Present
The Auto Club Group 2000 - October 2012
The Auto Club Group July 2003 - July 2012
Travelers Insurance April 1994 - January 2000
The Hartford May 1985 - July 1999
Skills
Call Center, Vendor Management, Customer Retention, Insurance, Outsourcing, Workforce Management, Team Building
Education
University of Connecticut 1981 — 1985
BS
The Auto Club Group April 1998 - Present
Skills
Insurance, Property & Casualty..., Customer Service
Education
Schoolcraft College
Bealls November 2012 - Present
The Auto Club Group August 2006 - November 2012
Managed Access, Inc January 1999 - August 2006
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Strategic Financial..., Microsoft Excel, TM1, Budget, Business Planning, Forecasting, Statistical Modeling, Microsoft Word, Analysis, Corporate FP&A, Problem Solving, Result Oriented, Research, Solution Implementation, Accounting, Analytics, Budgets, Business Process..., General Ledger, Management, Process Improvement, Team Building, Executive Management, Mergers & Acquisitions, Risk Management
Education
University of Florida 2010 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida
Bachelor of Arts Degree, Accounting
Kinney Electrical Manufacturing Co. September 2012 - Present
Absolute Machine Control Technologies October 2009 - August 2012
Device Tech Inc October 2011 - March 2012
Precision Quincy Corp. 2008 - 2009
Thomas Engineering Inc 2006 - 2008
Forte Automation Inc. 2005 - 2006
ixmation COX Systems June 2005 - August 2005
Ipsen, Inc. 2003 - 2005
The Auto Club Group 2002 - 2003
Ingersoll Production Systems 1986 - 2002
Skills
PLC, Automation, Allen Bradley, Electrical Engineering, AutoCAD, Pneumatics, HMI Programming, Microsoft Office, PLC Programming, Project Management, Electrical Control..., Circuit Design, Motor Control, Project Planning, Servo Control, Excel, Team Oriented, Adobe Acrobat, Bill of Materials, Mobile Internet, Programmable Logic, Fanuc M-6iB 6 Axis..., Computer Hardware, Transformer, Machine Control, Machine Guarding, NFPA, IEC, Factory Talk View ME, National Electric Code..., NFPA 79 Electrical..., VFD, Business Travel, Control Valves, Electrical, Electrical Contracting, Power Distribution, Analog Signal Processing, Technical Writing, MS Project, Project Engineering, Servo Drives, Field Service, Field Training, Computer Network..., Control Systems Design, Testing, Wonderware, ControlNet, SCADA
Education
Rock Valley College 1974 — 1976
AAS, Electronics Technology
The Auto Club Group May 2014 - Present
The Auto Club Group March 2013 - May 2014
AAA Auto Club South February 2012 - March 2013
Pierce Promotions January 2006 - December 2011
Skills
Event Management, Promotions, Experiential Marketing, Customer Relations, Sports, Fitness, Account Management, Coaching, Customer Service, Team Building, Customer Satisfaction, Marketing Management, Strength Training, Weight Training, Program Management, Sales Management, Sales Operations, Multitasker, Budget Management, Product Marketing, Product Launches, Product Development, Sponsorship, Sales, Lead Generation, Brand Awareness, Event Planning, Direct Sales, Guerrilla Marketing, Retail, Business Development, Relationship Marketing, Management, Market Planning, Product Management, Marketing, Marketing Strategy, Leadership, Marketing Communications
Education
University of Delaware
Bachelor of Science (BS)
Amdocs October 2013 - Present
Amdocs July 2012 - October 2013
Amdocs August 2008 - July 2012
Infosys Technologies Ltd April 2004 - April 2008
The Auto Club Group 2008 - 2008
Skills
Requirements Analysis, SDLC, Software Project..., Vendor Management, Solution Architecture, Testing, Requirements Gathering, Software Development, PMP, DB2, Business Analysis
Education
University of Madras
BE, Computer Science
The Auto Club Group July 2013 - Present
AAA Auto Club South June 1993 - July 2013
A Fantasy in Flowers May 1986 - January 1988
Effingham Police Department July 1980 - September 1982
Skills
Leadership, Marketing, Training, Team Building, Tourism, Cruises, Vacation, Selling, Project Planning, Travel Management, Leisure Travel, Customer Service, Sales, Account Management, Insurance, Travel Planning, Business Travel, Sales Management, Customer Satisfaction, New Business Development
Education
Lakeland Jr. College 1974 — 1982
Associates in Science, Computers
Southern Illinois University, Carbondale 1976 — 1977
Business
Beaumont Health System January 2012 - Present
VisionIT May 2009 - December 2011
BCBSM May 2009 - December 2011
The Auto Club Group 1997 - 2009
Visual Services Inc. 1996 - 1997
Alexander Hamilton Life February 1986 - July 1996
Skills
Fileaid, TSO, CICS, Endevor, ISPF, DB2, SDSF, Microsoft Office, Dimensions, JCL, IBM Mainframe, Mainframe, VSAM, COBOL, SPUFI, Xpediter, MVS, Easytrieve, QMF, IBM Utilities, z/OS, Syncsort, IMS DB/DC, Software Configuration..., Test Automation, OS/390, JES2, DB2/SQL, CLIST, Test Planning, Test Management, Excel, Word, Endeavor, Disaster Recovery, SDLC, Quality Assurance, Testing, Process Improvement, Requirements Analysis, Business Analysis, Software Documentation, Integration, Management, Visio
Education
Schoolcraft College 1994 — 1995
Associates, Liberal Arts
Michigan Farm Bureau November 2011 - Present
AT&T Advertising Solutions October 2010 - July 2011
The Auto Club Group 2011 - 2011
Detroit Media Partnership April 2005 - November 2010
CBS - WWJTV62 1997 - 2000
Comcast Cable April 1994 - October 1997
WJBK Fox 2 1992 - 1994
Skills
Property & Casualty..., Term Life Insurance, Commercial Insurance, Advertising, Account Management, Sales Management, Salesforce.com, Insurance, Marketing Strategy, Social Media Marketing, Marketing, Sales, Direct Mail, Sales Presentations, New Business Development, Advertising Sales, SEM, Digital Media, Social Networking, Online Advertising, Marketing Communications
Education
Rochester College 2004 — 2009
Bachelors, Management/Marketing
The Auto Club Group July 2014 - Present
The Auto Club Group February 2013 - July 2014
The Auto Club Group March 2004 - February 2013
AAA Carolinas October 2002 - March 2004
AAA East Tennessee May 1993 - October 2002
Skills
Call Centers, Customer Satisfaction, Process Improvement, Training, Account Management, Vendor Management, Customer Service, Insurance, Leadership, Business Analysis, Team Building, Team Leadership, Customer Experience, Customer Retention, Strategic Planning, Salesforce.com
Education
University of Tennessee-Knoxville 1991 — 1993
Roane State Community College 1990 — 1991
Walters State Community College 1989 — 1990
Willis August 2015 - Present
The Auto Club Group December 2013 - August 2015
Willis September 2013 - December 2013
AAA East Tennessee August 2010 - September 2013
Nationwide Insurance May 2009 - August 2010
Farm Bureau Insurance of Tennessee June 2004 - May 2009
Skills
Insurance, Property & Casualty..., Customer Service, Commercial Insurance, Underwriting, Casualty Insurance, Sales, General Insurance, Umbrella Insurance, Team Building
Education
Tennessee Technological University
B.S., Marketing
Lambent Light 2007 - Present
Center for Insurance and Risk Management July 2010 - January 2012
Farmers Insurance June 2006 - August 2007
The Auto Club Group May 2004 - May 2006
Progressive Insurance May 2001 - January 2004
The LTV Corporation February 1996 - April 2001
Case Western Reserve University July 1989 - August 1995
Skills
Marketing Strategy, Product Marketing, Marketing Management, Marketing Research, Product Development, Product Management, Teaching, Training, Executive Education, Qualitative Research, Quantitative Research, Research Design, Opportunity Assessment, Customer Satisfaction..., Market Analysis, P & L Ownership, Management Consulting, Business Process..., Business Process Design, Start-ups, Market Research, Business Planning, Leadership, Consumer Behaviour, Management, Strategic Planning, Strategy
Education
The Ohio State University - The Max M. Fisher College of Business 1985 — 1989
Doctor of Philosophy (Ph.D.), Marketing and Consumer Psychology
West Virginia University 1983 — 1985
Master of Business Administration (MBA), Finance and Marketing
University of Madras 1980 — 1983
Bachelor of Commerce (B.Com.), Accounting
Stanford University
The Auto Club Group June 2014 - Present
Electrolux North America January 2010 - April 2014
Sears May 2004 - December 2009
Skills
Product Development, Trade Marketing, Home Appliances, Supply Chain Management, Appliances, Product Training, Business Management &..., Sales Operations, Management, Sales, Retail, Leadership, Customer Satisfaction, Selling, Training, Business Development
Education
University of California, San Diego 2007 — 2009
Bachelor's degree, Management Science/Economics
San Diego Mesa College 2005 — 2007
Associate's degree, Business Administration and Management, General
The Auto Club Group March 2014 - Present
North American Bancard June 2013 - February 2014
North American Bancard April 2011 - May 2013
Skills
Process Improvement, Leadership, Call Centers, Quality Assurance, Analysis, Microsoft Excel, Team Building, Training, OnBase System..., Risk Management, Strategic Planning, Project Management, Cross-functional Team..., Banking, Data Analysis, Customer Satisfaction, Customer Service, Management, Team Leadership, PowerPoint, Microsoft Word, Time Management
Education
Tennessee State University 1987 — 1992
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
University of Detroit Jesuit High School
Phi Kappa Tau Fraternity August 2014 - Present
Bridgestone June 2015 - August 2015
The Auto Club Group May 2014 - August 2014
Starbucks October 2010 - August 2012
Fry's Food and Drug March 2009 - September 2010
Skills
Customer Service, PowerPoint, Leadership, Communication, Social Media, Microsoft Office, Social Networking, Teamwork, Time Management, Event Planning
Education
University of Arizona 2011 — 2015
Bachelor of Arts (B.A.), Economics
University of Arizona 2011 — 2015
Bachelor of Arts (B.A.), Economics
The Auto Club Group March 2006 - Present
State Service February 1985 - July 2003
Skills
Process Improvement, Customer Service, Customer Satisfaction, Team Building, Sales, Vendor Management, Microsoft Office, Management, Operations Management, Strategic Planning, Microsoft Excel, Sales Management, Leadership, Training, Customer Retention
Education
American University
Bachelor of Business Administration (BBA), Accounting and Business/Management
Springfield College
Master of Science (MS), Business Administration, Organizational Development
The Auto Club Group January 2009 - Present
Kuykendall Gardner March 2003 - March 2008
Brown & Brown June 1996 - March 2003
Skills
Sales, Property & Casualty..., Insurance, Commercial Insurance
Education
Suffolk County Community College
The Auto Club Group July 2015 - Present
First Data Corporation October 2014 - June 2015
Arthur J. Gallagher & Co. March 2013 - October 2014
MGA Insurance Group, Inc. December 2011 - March 2013
Anytime Fitness of Sarasota, Inc. July 2010 - December 2011
Atlas Insurance Agency February 2009 - October 2009
Brown & Brown April 2007 - October 2008
Sarasota Family YMCA March 2005 - January 2007
Revolution Health December 2002 - October 2004
Skills
Insurance, Workers Compensation, Customer Service, Strategic Planning, Sales, Management, Commercial Insurance, Marketing, Employee Benefits, Property & Casualty..., Liability, Leadership, New Business Development, Training, Casualty Insurance, Sales Management, Entrepreneurship, Financial Risk, Health Insurance, Umbrella Insurance, Professional Liability, Coaching, Underwriting, Risk Management
Education
The University of Georgia
Economics
The Auto Club Group September 2011 - Present
Kforce September 2010 - September 2011
SMG Worldwide July 2010 - September 2010
Laser Spine Institute December 2007 - June 2009
JURISCO, INC January 2001 - January 2003
Skills
Marketing, Sales Management, Customer Service, Sports Marketing, Sponsorship, Cold Calling, Sports Management, Sports, Account Management, Social Media Marketing, Marketing Strategy, Event Management
Education
University of Central Florida 2005 — 2007
Bachelor of Science, Marketing Business Administration
The Auto Club Group September 2013 - Present
Contemporary Business Resources Inc. August 2013 - September 2013
Resources Global Professionals July 2012 - April 2013
Transamerica 2006 - 2012
Lazy Days RV 2006 - 2006
Resources Global Professionals 2004 - 2006
JCPenney 1986 - 2004
Skills
Auditing, Internal Audit, IT Audit, TeamMate, SOX, Sarbanes-Oxley, Data Analysis, Internal Controls, CAATs, SQL, Risk Assessment, Information Technology, Fraud Detection, COSO, COBIT, Team Leadership, Project Management, Governance, Report Writing, Communication, Training, MBA, Insurance, Retail, Transportation, Sarbanes-Oxley Act, SDLC, Process Improvement, Software Documentation, Risk Management, Management, Leadership, Change Management, Financial Risk, Business Continuity, Visio, Accounting, Fraud, Information Security, Business Process..., Business Process, Quality Assurance, PeopleSoft
Education
Argosy University Tampa 2001 — 2003
MBA, Finance
Temple University 1978 — 1982
BA, Communications
Newark High School 1974 — 1978
Diploma, College Prep
United Church Homes February 2010 - Present
Insurance Board (serving UCC, Disciples, PCUSA) April 2006 - December 2013
The Auto Club Group June 2000 - March 2006
The Auto Club Group/AAA Michigan 2000 - 2006
Allstate Insurance June 1986 - June 2000
Skills
Medicaid, Property & Casualty..., Community Outreach, New Business Development, Public Speaking, Sales Management, Insurance, Workers Compensation, Commercial Insurance, Fundraising, Organizational..., Reinsurance, Leadership, Relationship Management, Nonprofits, Underwriting, Public Relations, Social Media, Strategic Planning, Volunteer Management, Program Development, Conflict Resolution, Casualty, Professional Liability, Liability, Change Management, Claim Investigation, Management, Auditing, Life Insurance, Claim, General Insurance, Strategy, Leadership Development, Umbrella Insurance, Budgets, Risk Management, Team Building, Health Insurance, Small Business, Coaching, Customer Service, Training, Event Planning
Education
The Ohio State University 1970 — 1976
BA
The Auto Club Group 2011 - Present
AAA Auto Club South 2008 - 2010
AAA Auto Club South 2005 - 2007
AAA Auto Club South 1999 - 2004
The Tampa Tribune 1998 - 1999
University of South Florida 1994 - 1994
Skills
Art Direction, Creative Direction, Graphic Design, Typography, InDesign, Logo Design, Adobe Creative Suite, Layout, Corporate Identity, Illustrator, Illustration, Web Design, Graphics, Magazines, Corporate Branding, Marketing, Publishing, Creative Strategy, Publications, Concept Development, Creative Services, Branding, Direct Mail, Branding & Identity, Brochures, QuarkXPress, Adobe Acrobat, Brand Development, Newsletters, Mac, Dreamweaver, Copywriting
Education
University of Florida 1994 — 1998
Bachelor of Fine Arts (BFA), Graphic Design
Tampa Preparatory High School 1989 — 1994
Cogo Capital March 2014 - Present
Common Ground Healthcare Cooperative August 2013 - August 2015
The Auto Club Group October 2012 - August 2013
Sentry Insurance June 2008 - February 2012
Skills
Term Life Insurance, Fixed Annuities, Whole Life, Property & Casualty..., Insurance, Needs Analysis, Insurance Planning, Coverage Analysis, Telephone Skills, Closing Skills, Negotiation, Referral Generation, Marketing Strategy, Policy Review, Policy Analysis, Lead Generation, Cross Selling, Customer Relations, Consultative Selling, General Insurance, Customer Service, Selling Skills, Sales Management, Sales, Analysis, Management, Social Media Marketing, Selling, Referrals, Underwriting, Training, Life Insurance, Entrepreneurship, Health Insurance, Umbrella Insurance, Investments, Customer Retention, Casualty, Leadership, Small Business, Real Estate, Marketing, Liability, Team Building, Homeowners, Financial Services, Cold Calling, Finance, Account Management, Disability Insurance
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1996 — 2001
B.A., History
Rufus King High School for the College Bound 1991 — 1995
H.S. Diploma, General Studies
The Auto Club Group February 2014 - Present
HealthFair August 2010 - Present
Convergys November 2009 - August 2010
Independent Marketing Consultant July 2008 - August 2010
Orlando Sentinel Communications January 2006 - January 2009
Orlando Sentinel Communications September 1995 - July 2008
Orlando Sentinel Communications January 1995 - January 2006
Skills
Magazines, Publishing, QuarkXPress, Copy Editing, Social Media, Journalism, Publications, New Media, Email Marketing, Copywriting, Blogging, Multimedia, News Writing, Media Relations, Editing, Digital Marketing, Direct Marketing, Marketing Strategy, Photoshop, Sales, Marketing, Direct Mail, Advertising Sales, Cold Calling, Account Management, Management, Selling, Social Media Marketing, Lead Generation, Online Marketing, Time Management, Customer Service, SEO, Marketing Communications, Integrated Marketing, Social Networking, Public Relations, Market Research, Event Planning, B2B, WordPress, Contract Negotiation, Media Planning, Press Releases, CRM, Marketing Research, SEM, New Business Development, Salesforce.com, Mobile Marketing
Education
Seminole Community College
Business Administration and Medical Transcription
Strategic Staffing Solutions January 2005 - Present
Strategic Staffing Solutions January 2005 - April 2011
The Auto Club Group February 2000 - January 2005
Citigroup Mortgage June 1988 - February 2000
Mastercard June 1985 - June 1988
Skills
SDLC, Process Improvement, Vendor Management, Integration, Executive Management, IT Strategy, Business Analysis, Information Technology, IT Management, Business Development, Leadership, Management, Start-ups
Education
Ellis College - New York Institute Of Technology 2005 — 2008
MBA
Southeast Missouri State University 1979 — 1982
BS
Zausmer, Kaufman, August & Caldwell April 2013 - Present
Scarfone & Geen, PC February 2012 - April 2013
Nationwide Insurance November 2010 - February 2012
The Auto Club Group May 2006 - November 2010
Skills
Subrogation, Civil Litigation, Legal Writing, Litigation, Legal Research, Liability, Personal Injury, Insurance Law, Appeals, Trial Practice, Mediation, Torts, Arbitration, Commercial Litigation, Product Liability, Insurance Fraud, Commercial Insurance, Healthcare Management, Property & Casualty..., Public Health Law, Insurance Regulatory, Healthcare Fraud, Healthcare Reimbursement, Bankruptcy, Social Security..., Trials, Health Care Fraud, Depositions, Pleadings, Public Liability, Motions, Litigation Management, Automobile Accidents, Alternative Dispute..., Courts, Construction Law, Insurance, Employment Law, Wrongful Death, Professional Liability, Licensing, Personal Injury..., Class Actions, Claim, Hearings, Legal Issues, Corporate Law, Westlaw, Consumer Law
Education
Wayne State University Law School 2003 — 2005
Doctor of Law (J.D.)
Tulane University Law School 2004 — 2004
International Law and Legal Studies
University of Michigan 1998 — 2002
Bachelor of Science (B.S.), Bachelor of Business Administration (B.B.A.), Computer Science, Management Information Systems, Business Administration.
Mattel June 2014 - Present
Kaplan Test Prep, a division of Kaplan, Inc. August 2009 - June 2014
Keiro Senior HealthCare August 2009 - June 2010
Crenshaw Arts/Tech Charter High July 2007 - August 2009
The Auto Club Group March 2003 - June 2008
Skills
Leadership, Analysis, Research, Competitive Analysis, Market Research, Strategic Planning, Management, Market Planning, Client Development, Sales, Business Development, Marketing, Project Management, Forecasting
Education
University of California, Irvine 2012 — 2015
Master of Business Administration (MBA), Finance, General
University of California, Los Angeles 1998 — 2002
Bachelor of Arts, Economics
University of Southern California 2009 — 2011
Master's, Social Work
The Auto Club Group June 2011 - Present
The Auto Club Group (AAA) June 2008 - May 2011
The Auto Club Group (AAA) April 2006 - May 2008
The Auto Club Group July 2004 - March 2006
The Auto Club Group November 2001 - June 2004
Cysive, Inc January 2001 - October 2001
BDO Seidman (Later Wavebend Solutions LLC) March 1998 - December 2000
Data Communications Corp May 1996 - March 1998
Complete Business Solutions, Inc February 1993 - May 1996
Syntel November 1988 - January 1993
Education
Sri Venkateswara University 1978 — 1982
Engineering, Electronics & Communication Systems
General Motors May 2014 - Present
General Motors January 2002 - May 2014
General Motors April 1998 - January 2002
The Auto Club Group January 1991 - April 1998
Skills
Unigraphics, Manufacturing..., Automotive, FMEA, Product Development, Project Management, DFSS, Statistical Modeling, Quality, Vehicles, Six Sigma, Engineering Management, Manufacturing, DFMEA, Engineering, Lean Manufacturing, APQP, Continuous Improvement, Powertrain, Root Cause Analysis
Education
University of Michigan 1993 — 1996
MSE, Industrial and Manufacturing Engineering
University of Michigan 1989 — 2003
BSE, Industrial Engineering
University of Detroit Mercy 2001 — 2004
MBA, Business
Entech Personnel April 2010 - April 2012
Entech Personnel Services May 2005 - November 2006
Fifth Third Bank May 2004 - September 2004
The Auto Club Group August 1999 - May 2002
JPMorgan Chase January 1998 - July 1999
GreenPath Debt Solutions 1988 - 1994
GreenPath Debt Solutions 1986 - 1988
Skills
Administrative...
Education
University of Detroit Mercy 1991 — 1997
Master of Business Administration (M.B.A.), Finance, General
University of Michigan
Bachelor of Arts (BA), Communication and Media Studies
The Auto Club Group March 2015 - Present
Nyberg Properties May 2006 - March 2015
Skills
Leadership, General Insurance, Property & Casualty..., Commercial Insurance, Personal Lines Auto, Life Insurance, Customer Service, Strategic Planning, Health Insurance
Education
Roosevelt University 1997 — 2000
Bachelor of Business Administration (BBA), Business, Marketing, 3.20
Insurance School of Chicago 1995 — 1996
Certificate in General Insurance, Personal and Commercial Lines
Luther North High School
Diploma, General Studies
The Auto Club Group July 2015 - Present
Broward Health October 2011 - July 2015
IBM Global Services September 2008 - October 2011
Citrix Systems June 2003 - January 2009
IBM December 1998 - June 2003
Skills
Virtualization, Citrix, VDI, Servers, Active Directory, Windows Server, Data Center, Citrix Metaframe, Firewalls, SAN, Security, Storage, High Availability, Hardware, Xen
Education
St. Petersburg College
The Auto Club Group October 2003 - Present
ANR Pipeline Company September 1997 - January 2001
ANR Pipeline Company October 1988 - September 1997
Skills
Insurance, Auditing, Internal Controls, Business Process..., Risk Management, Risk Assessment, Financial Analysis, Process Improvement
Education
University of Detroit Mercy 1980 — 1984
Bachelor's degree, Accounting
The Auto Club Group September 1999 - Present
Motors Insurance Corporation March 1974 - September 1999
Skills
Business Analysis, Quality Assurance, Insurance, Process Improvement, Testing, Management, Customer Service, Training, Requirements Gathering, Underwriting, SDLC, Vendor Management, Requirements Analysis, Project Management, Software Documentation
Education
The College of New Jersey 1969 — 1973
The Auto Club Group July 2008 - Present
Skills
Credit, Credit Analysis, Credit Risk, Cross Selling, Portfolio Management, Risk Management, Relationship Management
Education
University of Florida - Warrington College Of Business 2003 — 2004
Master of Business Administration (M.B.A.), International Business
University of Florida - Warrington College of Business Administration 1999 — 2003
Bachelor's Degree, Finance
The Auto Club Group January 2009 - Present
The Auto Club Group June 2001 - January 2009
Czarnowski November 1999 - September 2000
Design South October 1997 - November 1999
Skills
Web Design, HTML, CSS, Responsive Design, Drupal, jQuery, Coda, Graphic Design, Adobe Creative Suite, Photoshop, Illustrator, InDesign, Adobe Acrobat, QuarkXPress, Brochures, Layout, Art Direction, Technical Support, Hardware Support, Software Support
Education
University of Florida 1992 — 1997
Bachelor of Fine Arts (BFA), Graphic Design
Health Care REIT January 2013 - Present
The Auto Club Group July 2007 - January 2013
La-Z-Boy Incorporated October 2000 - July 2007
Promedica Health System April 1995 - October 2000
Skills
Forecasting, Banking, Financial Reporting, Sarbanes-Oxley Act, Cash Management, Financial Analysis, Treasury Management, Process Improvement
Education
The University of Findlay 1998 — 2003
MBA
University of Toledo 1989 — 1993
BBA
Independent Insurance Agent April 2012 - Present
The Auto Club Group April 2011 - March 2012
Independent Life, Health, Annuities Insurance Agent February 2009 - April 2011
Pathways Communications February 2003 - February 2009
Corporate Serach America March 1998 - February 2003
Skills
Casualty, Commercial Insurance, Insurance, Medicare, Term Life Insurance, Customer Service, Life Insurance, General Insurance, Health Insurance, Marketing, Selling, Social Networking, Long-term Care, Claim, Fixed Annuities, Property & Casualty..., Umbrella Insurance, Direct Sales, Sales
Education
University of Baltimore 1957 — 1960
B.S. Business Management, Business, Management, Marketing, and Related Support Services
University of Baltimore 1956 — 1960
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Talbots March 2015 - Present
Mutual of Omaha July 2013 - February 2015
Chase Paymentech July 2012 - July 2013
The Auto Club Group March 2011 - July 2012
Talbots June 2000 - February 2011
PF1 Software Development April 1997 - June 2000
Information Systems Services March 1995 - April 1997
Reptron Electronics November 1994 - March 1995
Jabil July 1994 - November 1994
Westinghouse Digital Electronics July 1992 - July 1994
Skills
ASP.NET, T-SQL, VB.NET, JavaScript, jQuery, AJAX, Microsoft SQL Server, HTML, Requirements Gathering, Software Project..., C#, Visual Studio, XML, Databases, Query Optimization, CSS, Visual Basic
Education
St. Petersburg College 1992 — 1995
Associate of Science (A.S.), Information Technology
The Auto Club Group June 2014 - Present
The Auto Club Group June 2008 - Present
AMSOL 2006 - 2008
Skills
Database Marketing, Data Mining, SAS programming, Microsoft Office, Business Intelligence, SAS Base, Crystal Reports, Segmentation, Predictive Modeling, SAS, Requirements Analysis, Data Modeling, Business Analytics, Data Analysis, Analytics, Business Analysis, SQL, Analysis, SAS Programming
Education
Southern New Hampshire University
Masters, Masters in Business Administration
The Auto Club Group Business Technology ConsultantAAA Michigan1988 - Present
Education
Spring Arbor University 1974 — 1979
The Auto Club Group October 2011 - Present
Auto Club South July 2005 - October 2011
Glenoit LLC 2002 - 2005
Kemper National Services 1995 - 2002
Barton Protective Services 1993 - 1994
Blue Cross and Blue Shield of Virigina 1989 - 1992
Chase Lincoln First Bank-Chase Financial Services 1979 - 1989
Skills
Deferred Compensation, Employee Benefits, Human Resources, Compensation Structures, Leadership, SPHR, Strategic Planning, Market Pricing, Base Pay, Program Management, Analysis, Variable Pay, Pay, Onboarding, Performance Management, Talent Acquisition, HRIS, CCP, Employee Relations, Business Planning, Succession Planning, FMLA, Benefits Administration
Education
Rochester Institute of Technology
BS in Business Administration, Business Administration and Human Resources Management
FedEx Services June 2012 - Present
FedEx Services June 2006 - June 2012
FedEx Services June 2004 - June 2006
FedEx Services June 2002 - June 2004
FedEx Services December 1999 - June 2002
FedEx Services March 1998 - December 1999
FedEx Services March 1997 - March 1998
Trans World Airlines July 1994 - March 1998
The New England - Emde & Mertens Agency July 1993 - July 1994
The Auto Club Group July 1991 - July 1993
Skills
Sales Operations, Account Management, Leadership, Product Marketing, Pricing, Transportation, Freight, New Business Development, Management, Contract Negotiation, Air Freight, Sales, Airlines, Sales Management, Vendor Management, Marketing, Logistics, Program Management, Strategic Planning, Negotiation
Education
Central Missouri State University 1988 — 1991
Bachelor of Science (BS), Business Administration and Management, General, 3.2
The Auto Club Group March 2013 - Present
The Auto Club Group April 2005 - March 2013
Blue Cross Blue Shield of Michigan August 1993 - April 2005
Skills
Internal Audit, Auditing, Internal Controls, Quality Auditing, Financial Risk, Compliance, Risk, Compliance Audits, Audit, Management
Education
University of Toledo 1985 — 1989
Bachelor, Business Admin (Finance)
The Ohio State University 1983 — 1985
The Auto Club Group 2014 - Present
Cygnet Midwest Inc. October 2000 - Present
Philips Medical 1984 - 1995
Philips Medical Systems, North America 1984 - 1995
Philips Healthcare 1985 - 1994
Education
Triton-College
The Auto Club Group September 2015 - Present
The Mosaic Company March 2014 - June 2015
The Mosaic Company March 2010 - March 2014
The Mosaic Company February 2009 - March 2010
Bright House Networks November 2008 - December 2008
Skills
Editing, Communication Planning, Content Development, Newsletters, SharePoint, Content Management, InDesign, Illustrator, Management Server, Symon Enterprise..., Livelink, Visio, Communications Planning, Video Editing, Copy Editing, Internal Communications, Publications, Corporate Communications, Email Marketing, Marketing, Strategic Communications, Copywriting, Strategy, Leadership
Education
University of Florida 2006 — 2008
B.S., Journalism
State College of Florida-Manatee-Sarasota 2004 — 2006
A.A., Magazines
The Auto Club Group 2007 - Present
Safeco Insurance Companies 2002 - 2007
Geico 1984 - 2000
Education
The Catholic University of America 1980 — 1984
Bachelor’s Degree, American Government and Politics (United States)
The Auto Club Group May 2014 - Present
The Auto Club Group October 2010 - May 2014
AAA Auto Club South March 2007 - October 2010
Skills
Insurance, Call Centers, Customer Satisfaction, Customer Service, Strategic Planning, Team Building, Process Improvement, Team Leadership, Performance Management, Outlook, Public Speaking, Public Relations, Strategy, Training Delivery, Sales, Coaching, Operations Management, Leadership, Management, Customer Retention, Training, Leadership Development, Account Management, Sales Management, Vendor Management, Budgets, Recruiting, Human Resources, Program Management
Education
University of South Florida 1993 — 1995
Bachelor of Arts (B.A.), Mass Communication/Media Studies
St. Petersburg College 1991 — 1993
Associate of Arts (A.A.), Business/Commerce, General
Blue Cross Blue Shield of Michigan July 2014 - Present
The Auto Club Group March 2010 - June 2013
Visteon Corporation June 2007 - March 2010
IBM 2006 - 2007
Skills
Integration, Business Process..., Automotive, Vendor Management, ITIL, IT Strategy, IT Management, Team Building, Process Improvement, SDLC, Program Management, Management, PMP, Business Process, PMO, Outsourcing, Disaster Recovery, Business Intelligence, Cross-functional Team..., Enterprise Architecture, IT Operations, Requirements Analysis, Information Technology, Visio, Business Analysis, Resource Management, Project Portfolio...
Education
University of Detroit Mercy 1988 — 1994
Bachelor of Applied Science (B.A.Sc.), Economics
Michigan Christian College 1984 — 1986
Associate of Science (A.S.), Information Technology
AAA of Michigan (The Auto Club Group) 2014 - Present
The Auto Club Group 2011 - 2014
The Auto Club Group December 2000 - 2011
Ford Motor Company January 2000 - December 2000
All State Fastener Corporation 1997 - 2000
Diabetes Self Care 1994 - 1997
Skills
SDLC, IT Strategy, Enterprise Architecture, Integration, Vendor Management, Project Management, Disaster Recovery, ITIL, IT Management, PMP, Software Documentation, Solution Architecture, Active Directory, PMO, Data Center, Requirements Gathering, Requirements Analysis, Visio, Business Intelligence, System Deployment, Business Analysis, Information Technology, Project Portfolio..., IT Operations, Business Process
Education
Davenport University 2002 — 2006
Computer Information Systems
Henry Ford Community College 1990 — 1995
Associates Degree, Computer Information Systems
Siena Heights University
The Auto Club Group August 2011 - Present
The Auto Club Group July 2008 - August 2011
Raymond James Financial Inc. November 2000 - April 2008
Skills
Event Management, Marketing, Sales, Entertainment, Attraction Marketing, Visitor Attractions, Event Planning, Large-scale Event..., Partner Management, Contract Negotiation, Contract Management, Pricing Analysis, Tourism, Leisure Travel, Sales Management, Marketing Strategy, Large Scale Events, Leadership, Management, Negotiation, Strategic Planning, Strategy, Team Building, Trade Shows, Customer Service, Customer Satisfaction, Training, Account Management, Marketing Communications, Customer Retention, Process Improvement
Education
St. Petersburg College 1994 — 1998
Criminology
St. Petersburg Senior High School 1990 — 1994
diploma
The Auto Club Group May 2007 - Present
Catalina Marketing November 2005 - May 2007
H&R Block Small Business Resources July 2003 - November 2005
Skills
Auditing, Financial Reporting, Accounting, Internal Controls, Internal Audit, Sarbanes-Oxley Act
Education
University of South Florida 2002 — 2003
B.S., Accounting, Major: Finance, Minor: Economics
Manatee Community College 2000 — 2001
A.A., Accounting
The Auto Club Group December 2008 - Present
Borders Group, Inc. August 1997 - May 2008
Commerce Bancshares December 1996 - August 1997
Venture Stores, Inc. January 1994 - December 1996
Venture Stores 1984 - 1996
Venture Stores, Inc. April 1990 - January 1994
Education
University of Michigan 1981 — 1983
MBA
Tulane University 1977 — 1981
BA, French and Political Science
AAA Minnesota/Iowa 1979 - Present
The Auto Club Group 1979 - Present
Skills
Insurance, Customer Satisfaction, Customer Service, Process Improvement, Leadership, Contract Negotiation, Sales, Sales Management, Microsoft Excel, Account Management, Negotiation, Microsoft Office, Public Speaking, PowerPoint, New Business Development, Property & Casualty..., Team Building, Call Centers, Training, Hospitality, Management, Marketing
Education
University of Dubuque 1977 — 1979
AA, Aviation Management
Riot9 June 2012 - Present
KeyLimeTie March 2011 - Present
Riot Racing 2009 - Present
Silver Lining Digital July 2012 - October 2012
The Auto Club Group February 2011 - October 2012
Peoria Journal Star September 2009 - December 2009
The Daily Illini October 2005 - May 2009
University of Illinois at Urbana-Champaign August 2005 - May 2009
Illini Media Company 2007 - March 2009
Disney ABC Television Group June 2008 - August 2008
Skills
Photography, Editing, Press Releases, Final Cut Pro, InDesign, Social Media, Adobe Creative Suite, Ap Style, Photoshop, Web Design, Wordpress, Social Media Marketing, Social Networking, Newspaper, Journalism, Video Production, Multimedia Marketing...
Education
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor of Science (B.S.), News-Editorial Journalism
Jackson Ford Consulting Group, LLC March 2014 - Present
The Auto Club Group 2014 - Present
The Auto Club Group 2000 - 2011
The Auto Club Group October 1983 - December 2000
Skills
Process Improvement, Employee Relations, PeopleSoft, Leadership, Organizational..., Management, Temporary Placement, Strategy, Performance Management, Contract Negotiation, Employee Training, Supplier Diversity, Leadership Development, Vendor Management, Project Management, Recruiting, Staff Development, Strategic Planning, Program Management, HRIS, Strategic Sourcing, Onboarding, Coaching, Team Building, Talent Acquisition, Talent Management, Human Resources, Applicant Tracking..., Employee Benefits, Change Management, Sourcing, Employee Engagement, Consulting, College Recruiting, Business Process..., Cross-functional Team..., Succession Planning, Interviews, Training, Policy, Analysis, Management Consulting, Team Leadership, Budgets, CRM
Education
University of Detroit Mercy
MBA
The Auto Club Group March 2012 - Present
TEKsystems - MESSA September 2011 - March 2012
TEK Systems - St. John Providence Health System September 2010 - September 2011
Kelly Services June 2010 - August 2010
Strategic Staffing Solutions July 2009 - August 2009
TAC Worldwide April 2007 - December 2008
Non Profit Company November 2005 - April 2007
Borders December 2005 - July 2006
University of Michigan June 2001 - May 2005
Covansys January 2001 - June 2001
Skills
PeopleSoft, Process Improvement, Data Analysis, ERP, SQR, Databases, Access, Analysis, Microsoft SQL Server, PeopleCode, Program Management, Software Documentation
Education
University of Houston, C.T. Bauer College of Business 1982 — 1983
BBA, Management Information Systems
University of Houston, C.T. Bauer College of Business 1978 — 1982
BBA, Finance
The Auto Club Group January 2015 - Present
The Auto Club Group April 2010 - January 2015
Frontier Adjusters August 2000 - April 2010
Skills
Web Development, Property Damage, Subrogation, Auto Claims, Property Claims, Insurance Adjusting, Claims Management, Liability, Legal Liability, Commercial Insurance, Claim Investigation, Commercial Lines, Property & Casualty..., Umbrella Insurance, Claims Handling, Claim, Casualty, Insurance, Xactimate, Accident, Workers Compensation, Litigation Management, General Insurance, Claims Investigations, Whole Life, Adjustments, AIC, Inland Marine, Homeowners, Professional Liability, Personal Lines Auto, Insurance Law, Adjusters
Education
Schoolcraft College
The Auto Club Group IT EngineerMcGladrey & Pullen1990 - 2002
Education
St. Olaf College 1986 — 1990
AAA February 2008 - Present
The Auto Club Group 2008 - Present
Skills
Insurance, Property & Casualty..., Umbrella Insurance, General Insurance, Commercial Insurance, Casualty, Liability, Life Insurance, Term Life Insurance, Homeowners, Legal Liability, Health Insurance, Disability Insurance, Commercial Lines, Flood Insurance
Education
Santa Fe Community College 1992 — 1994
Ultimate Software January 2000 - Present
The Auto Club Group January 1998 - December 1999
Faurecia May 1996 - December 1997
Holcim June 1992 - July 1995
Education
Siena Heights University 1992 — 1994
B.A., Accounting
Monroe County Community College
A.S., Business
The Auto Club Group May 1992 - Present
Skills
Needs Analysis, Instructor-led Training, Performance Management, Training, Call Centers, Training Delivery, ADDIE, Instructional Design, Customer Satisfaction, Employee Training, Onboarding, Coaching, Leadership Development, Performance Improvement, Employee Engagement, E-Learning, Talent Management, Human Resources, Succession Planning, Organizational..., Employee Benefits, Performance Consulting, Team Building, Leadership, Organizational..., Staff Development, Customer Retention, Employee Relations, Blended Learning, Interviews, Conflict Resolution, New Hire Orientations, Hiring, Workshop Facilitation, Recruiting, Learning Management
Education
Ringling School of Art and Design 1991 — 1995
BFA, Fine Art
The Auto Club Group May 2013 - Present
Syntel February 2012 - Present
Syntel November 2010 - January 2012
Skills
ETL, PL/SQL, Oracle, Informatica, Data Warehousing, BIRT, Actuate Reporting, Ab Initio, Siebel, Datastage, Unix Shell Scripting, Data Marts, SDLC, OBIEE, Data Integration, Business Intelligence, Data Modeling, Shell Scripting, SOA, Unix, Business Analysis, Requirements Analysis
Education
Sri Venkateswara University
BCA
Accenture February 2013 - Present
Accenture September 1998 - December 2011
The Auto Club Group 2004 - 2005
Accenture 1998 - 2001
Skills
Program Management, Business Process..., Management Consulting, Business Analysis, Process Improvement, Change Management, PMO, Project Management, Business Transformation, IT Strategy, Business Process, Business Process Design, Outsourcing, Strategy, SDLC
Education
The Ohio State University 1992 — 1998
BS Civil Engineering, Environmental Engineering
Wooster High School 1988 — 1991
Oakwood Healthcare September 2010 - September 2013
The Auto Club Group July 1987 - August 2009
Sarns/3M November 1977 - March 1987
Skills
SDLC, Finance, Financial Analysis, Visio, Capital Budgeting, Budgets
Education
University of Michigan - Stephen M. Ross School of Business 1970 — 1972
MBA, Finance
Texas Tech University 1966 — 1970
BBA, Economics
Dickinson High School 1962 — 1966
Diploma, College Prep
The Auto Club Group October 2010 - Present
Affinity Resources Inc. June 2009 - December 2009
Chrysler October 1983 - October 2008
Education
University of Detroit Mercy
MBA
Makin' it Right Life/Health Insurance Services March 2014 - Present
Easter Seals Serving DC MD VA November 2011 - February 2014
Holiday Retirement May 2011 - May 2012
Western & Southern Financial Group March 2010 - March 2011
The Auto Club Group August 2008 - March 2010
American General Life Companies January 2007 - April 2008
United Way of the Upper Ohio Valley September 1987 - October 1998
Monumental Life Insurance August 1989 - June 1991
Skills
Fixed Annuities, Life Insurance, Health Insurance, Long Term Care Insurance, Medicare, Wealth, Fundraising, Event Management, Marketing, Term Life Insurance, Whole Life, Insurance, Small Business, Long-term Care, Universal Life, Permanent Life Insurance, Employee Benefits, Disability Insurance
Education
The American College 2008 — 2016
LUTCF Designation, LUTC
Professional Career Development Institute 2001 — 2003
diploma, Small Business Administration/Management
WV Business College
diploma, Executive Assistant/Executive Secretary
West Liberty State University
Business Administration
The Auto Club Group September 1996 - Present
Education
Schoolcraft College
Enterprise Holdings April 2015 - Present
Enterprise Fleet Management August 2012 - April 2015
Enterprise Rent-A-Car subsidiary August 2009 - August 2012
The Auto Club Group June 2011 - January 2012
Enterprise Rent-A-Car April 2008 - August 2009
Skills
Account Management, Claim, Property & Casualty..., Liability, Team Building, General Insurance, Insurance, Sales, Risk Management, Software Documentation, Underwriting, Legal Liability, Casualty, Claims Management, Customer Satisfaction, Automotive, Customer Service, Leadership, Training, Vehicles
Education
Southern Illinois University, Edwardsville 2001 — 2006
BS, English
The Auto Club Group Counsel, Corporate & Legal AffairsThe Auto Club GroupOctober 1999 - February 2001
Skills
Insurance, Strategic Planning, Customer Service, Casualty, Property & Casualty..., Team Leadership, Social Media Marketing, Public Relations, Marketing Strategy, Marketing, Social Media, Budgets, Underwriting
Education
The Ohio State University
J.D.
University of Michigan
B.A., Economics
Wayne State University
M.B.A.
MLT Vacations January 2009 - Present
MLT Vacations February 2008 - December 2008
The Auto Club Group February 2007 - January 2008
St. Cloud State University 2002 - 2006
America West Airlines May 2005 - August 2005
Skills
Training, Tourism, Travel Management, Competitive Analysis, Sales, Management, Advertising, Online Travel, Product Development, Negotiation, New Business Development, Trade Shows, Marketing, Contract Negotiation, Customer Service, Analysis, Access, Hotels, Customer Satisfaction, Marketing Communications, Marketing Strategy, Microsoft Excel
Education
St. Cloud State University 2001 — 2006
Bachelor of Arts (B.A.), Travel and Tourism, Minor in Aviation Management
The Auto Club Group February 2011 - Present
Skills
Customer Service, Software Documentation, Microsoft Office, Outlook, Telephone Skills, Data Entry, Customer Satisfaction, Team-oriented, Windows 7, Time Management, Troubleshooting, Call Centers, Technical Support, Photoshop, Sales
Education
University of Advancing Technology 1999 — 2003
The Auto Club Group April 2006 - Present
AAA Auto Club South April 1995 - April 2006
Skills
Strategic Planning, Marketing, Team Building, Insurance, Customer Service, Sales Management, Account Management, Marketing Strategy, Customer Retention, Customer Satisfaction, Social Media Marketing, New Business Development
Education
St. Petersburg College
Associates, Business
AAA January 2011 - Present
Pet Supplies Plus December 2007 - Present
The Auto Club Group 2008 - 2010
Skills
Web Development, Web Design, Graphic Design, Advertising, Creative Direction, Adobe Creative Suite, Photoshop, Email Marketing, Marketing, Logo Design, InDesign, Online Marketing, Integrated Marketing, Marketing Communications, Social Media Marketing, Creative Strategy, Direct Mail, Brand Development, Digital Marketing, Online Advertising, Direct Marketing
Education
Center for Creative Studies 1985 — 1988
BFA, Graphic Design - Art Direction
Schoolcraft College 1982 — 1985
Associate's Degree, Graphic Design
Catholic Central 1978 — 1982
High School, College Prep, 12
The Auto Club Group January 2015 - Present
AAA Auto Club South January 1984 - Present
Skills
Sales, Customer Retention, Insurance, Customer Service, Strategic Planning, Team Building, Employee Benefits, Call Centers, Sales Management, Property & Casualty...
Education
University of Florida 1977 — 1981
Bachelor of Science
The Auto Club Group January 2015 - Present
AAA Michigan September 2006 - Present
Kent City, MI July 2004 - July 2006
Greenville Transit July 2001 - October 2004
Skills
Customer Retention, Customer Satisfaction, Call Centers, Workforce Management, Insurance, Salesforce.com, Process Improvement, Technical Support, Software Documentation, Customer Service
Education
Tennessee Temple University 1979 — 1983
B.S., Education
The Auto Club Group Sales and Service RepresentativeAAAMay 2014 - Present
Skills
General Insurance, Casualty, Insurance, Health Insurance, Property & Casualty...
Education
St Clair County Community College
currently attending, Accounting and Business/Management
The Auto Club Group June 1999 - Present
The Auto Club Group January 1997 - June 1999
The Auto Club Group September 1989 - January 1997
Skills
Xpediter, Fileaid, JCL, COBOL, DB2, Application Development, Mainframe
Education
William Tyndale College 2001 — 2003
Bachelor of Business Administration (B.B.A.)
Schoolcraft College 1995 — 1998
Associate of Arts and Sciences (AAS), Computer Science
The Auto Club Group February 2007 - Present
The Auto Club Group February 2004 - February 2007
The Auto Club Group November 2000 - January 2004
Education
Schoolcraft College 2000 — 2012
Associate's degree, Marketing/Marketing Management, General
The Auto Club Group May 2003 - Present
Skills
Microsoft Excel, D2000, Microsoft Office, Microsoft Word, Internet Research, Writing, Windows, Customer Service, Supervising, Telecommunications, Teleconferencing, Employment Law
Education
Saint Leo University 2010 — 2015
Associate of Arts (A.A.), Business Administration and Management, General
Boca Ciega High School 1993 — 1997
High School Diploma
The Auto Club Group November 2004 - Present
Skills
Insurance, Liability, Claim, Property & Casualty..., Commercial Insurance, Litigation Management
Education
Seattle University 1996 — 1999
Bachelor's Degree, Psychology, 3.65