AT&T Mobility
Industry: Mobile telecommunication company
DescriptionAT&T Mobility LLC, also known as AT&T Wireless, marketed as simply AT&T, is a wholly owned subsidiary of AT&T Inc. that provides wireless services to 138.8 million subscribers in the United States including Puerto Rico and the U.S. Virgin Islands. Headquarters: Atlanta, Georgia, United States Number of locations: 5,000 retail stores; 2,900 owned; 2,100 authorized Number of employees: 75,000 (2015) Revenue: 73 billion USD (2016) Subsidiaries: Alltel, AT&T Mexico, Leap Wireless, Parent organizations: AT&T, AT&T Communications
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AT&T Mobility Employees
AT&T Mobility April 2005 - Present
Skills
Telecommunications, Wireless, GSM, UMTS, LTE, VoIP, Fiber Optics, Broadband, Mobile Technology, Private Line, 4G, Managed Services, M2M, Optical Fiber, SS7, Ethernet
Education
Pensacola Junior College
Stillman College
SimplexGrinnell October 2011 - Present
AT&T Mobility December 2005 - October 2011
RadioShack June 2004 - May 2005
Skills
Customer Service, Sales, Sales Management, Learn New Software..., Computer Hardware, Customer Satisfaction
Education
Pensacola Christian College 2000 — 2004
Bachelor's degree, Marketing
Verizon Wireless February 2014 - Present
Verizon Wireless August 2009 - Present
AT&T Mobility June 2007 - June 2009
Skills
Customer Retention, Customer Satisfaction, Customer Service, Spanish-English, Technical Support, Escalation Resolution, Customer Escalation..., Telecommunications..., Cellular Communications, Highly motivated..., Corporate Communications, Wireless Broadband, Presentation Coaching, Workshop Facilitation, Sales Presentations, Sales Process, Sales Commission, Billing Process, Multitasking Skills, Retail Sales, Merchandising, iOS, Mac OS, iPhone Support, Employee Training, Smartphones, CDMA, UMTS, LTE, Successful Negotiation, Inventory Management, Cash Management, Small Business, Mobile Payments
Education
Phoenix College
Trevor Browne High School
CTS America Inc. March 2015 - Present
Samsung Mobile September 2014 - March 2015
SpectrumIT, Inc. April 2014 - September 2014
United Way of Escambia County January 2014 - April 2014
Nwf Consulting July 2012 - November 2013
Planet Cellular, Inc. June 2011 - July 2012
AT&T Mobility July 2008 - March 2010
Skills
Microsoft Office, Marketing, Sales Management, Pipeline customer..., Computer Hardware, Networking, Advanced Sales..., Presentation and Public..., Cross Cultural..., Face to Face Selling, Social Media Marketing, Market Research, Novice Experience in..., Intermediate experience..., Advance experience in..., Intermediate..., Intermediate..., Understanding of Email..., Account Management, Sales, Wireless, Finance, Social Networking, Microsoft Excel, PowerPoint, Microsoft Word, Mobile Devices, Windows 7, Financial Analysis
Education
Utica College 2014 — 2016
Bachelor of Science (B.S.), Cybersecurity and Information Assurance, 3.8 GPA
ITT Technical Institute-Pensacola 2013 — 2014
Associate’s Degree, Network Systems Administration, Information Security, 4.0
University of West Florida 2003 — 2009
Bachelor of Arts (BA), International Studies, 3.0
Pensacola Junior College 1997 — 2003
Associate of Arts (AA), General Studies, 3.0
Sony Pictures Entertainment May 2015 - Present
REVENUE.com January 2014 - May 2015
INVENT Ventures January 2013 - December 2013
AT&T Mobility May 2012 - August 2012
REVENUE.com August 2011 - May 2012
Carl Zeiss Industrial Metrology, LLC January 2009 - June 2011
Heidenhain Corporation August 2007 - November 2008
Skills
Start-ups, Entrepreneurship, Strategy, Business Development, Financial Modeling, Financial Analysis, Valuation, Business Strategy, Product Marketing, Microsoft Excel, Analysis, Strategic Planning, Product Development, Leadership, Mergers & Acquisitions, Market Research, Data Analysis, Competitive Analysis, Venture Capital, Investment Banking, Due Diligence, Management Consulting, Corporate Development, Business Valuation, Strategic Partnerships, Sales, Market Analysis, Consulting, Cross-functional Team...
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2011 — 2013
MBA, Finance, 3.79
University of Michigan 2003 — 2007
BSE, Electrical Engineering
AT&T Mobility April 2012 - Present
AT&T Mobility March 2001 - April 2012
AT&T Mobility April 2000 - March 2001
AT&T Mobility May 1998 - March 2001
AT&T Mobility May 1996 - May 1998
AT&T Mobility December 1989 - May 1996
Skills
Wireless, Contract Negotiations, Telecommunications, Mobile, Wireless Solutions, Channel, Enterprise Software, Program Management, Sales Management, Management, New Business Development, Professional Services, Product Management, Solution Selling, Mobile Devices, Direct Sales, Call Centers, Contract Negotiation, M2M, SaaS, Sales, Strategy, VoIP, Account Management, Cloud Computing, Strategic Partnerships, Cold Calling, Sales Process, Managed Services, MPLS, Unified Communications, Selling, Vendor Management, Leadership, Sales Operations, Co-location, Customer Retention, Process Improvement, Mobile Technology
Education
Portland State University 1977 — 1986
Bachelor of Science (B.S.), Psychology
AT&T Mobility December 1997 - Present
Vanguard Cellular 1997 - 2000
Comcast Metrophone May 1993 - December 1997
General Electric July 1982 - September 1991
Skills
Telecommunications..., Wireless, RF, Telecommunications, GSM, LTE, Systems Engineering, CDMA, UMTS, WCDMA, 3G, VoIP
Education
Penn State University 1979 — 1983
Bachelor of Science (BS), Geophysics and Seismology
Tacoma Housing Authority December 2014 - Present
New Phoebe House Association February 2014 - December 2014
City of Tacoma September 2013 - June 2014
The Rescue Mission February 2013 - August 2013
LG Electronics August 2012 - February 2013
Marketstar, LG Mobile US August 2012 - February 2013
ACLU June 2012 - September 2012
AT&T Mobility April 2011 - August 2012
AT&T May 2010 - August 2012
The Greener Bean January 2011 - April 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Teamwork, Public Speaking, Customer Satisfaction, Management, Retail, Sales, Sales Operations, Time Management, Interviews, Nonprofits, Merchandising, Process Scheduler, Mobile Devices, Leadership, Training
Education
University of Washington Tacoma 2011 — 2014
Bachelor of Arts, Politics, Philosophy & Economics
Pierce College at Fort Steilacoom 2010 — 2011
Associate of Arts (A.A.)
Pierce College Ft. Steilacoom 2009 — 2011
Associate of Art
Accenture March 2013 - Present
Accenture Release Manager, Project Manager UPS February 2012 - March 2013
AT&T Mobility October 2009 - February 2012
Accenture March 2008 - October 2009
Accenture February 2007 - March 2008
Accenture/BellSouth August 2006 - February 2007
Accenture February 1998 - February 2007
AT&T March 1986 - 1998
Skills
SDLC, Process Improvement, PMO, SharePoint, MS Project, Telecommunications, PMP, Program Management, Oracle, Software Development, Testing, Outsourcing, Business Requirements, Business Analysis, Management, Requirements Gathering, Project Portfolio..., Requirements Analysis, Vendor Management, Risk Management, Visio, Software Project..., Business Process..., Change Management, Mainframe, IT Strategy, ITIL, Supply Chain Management, Unix, Microsoft Project, Dance Choregraphy, Atlanta Falcons..., Logistics, Logistics Management, Security, Resource Management, SQL, Contract Negotiation, Contract Law, Contractual Agreements, Breach Of Contract
Education
University of Georgia - Terry College of Business 1981 — 1985
BBA, MIS
Piedmont College 1981 — 1981
n/a
Mavenlink January 2015 - Present
Mavenlink June 2014 - December 2014
Mavenlink February 2012 - June 2014
Sprint Nextel July 2008 - August 2011
AT&T Mobility May 2007 - July 2008
Skills
Account Management, Cloud Computing, Customer Experience, Customer Service, Direct Sales, Lead Generation, Management, SaaS, Salesforce.com, Solution Selling, Start-ups, Telecommunications, Training, Web Analytics, Wireless, CRM, Call Center, Call Centers, Leadership
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2015 — 2016
Master of Business Administration Candidate, Digital Innovation & Information Systems
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2014
Bachelor of Science in Management, Business Management
Capital One April 2015 - Present
First Tech Federal Credit Union December 2013 - March 2015
Best Buy February 2013 - December 2013
Wireless Advocates October 2011 - March 2012
Apple May 2008 - March 2009
AT&T Mobility June 2007 - March 2008
Skills
Retail, Sales, Retail Sales, Direct Sales, Sales Process, Sales Operations, Customer Satisfaction, Customer Service, Customer Experience, Account Management, Accounting, Presentations, Cellular Communications, Merchandising, Visual Merchandising, Profit, Loss Prevention, Store Operations, Guided Tours, Hospitality, Scuba Diving, Leadership, Management, Marketing, Team Building, PowerPoint, Social Media, Microsoft Word, Microsoft Office, Analysis, Avaya IP Telephony, Communication, Dispute Resolution, IRIS, Regulatory Compliance, Regulatory Requirements, TSYS, Microsoft Excel, Social Networking, Social Media Marketing, Team Leadership
Education
PADI Scuba Diving School 2010 — 2014
Dive Master, Tourism
Portland Community College 2010 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations
West Linn High 2003 — 2007
Diploma
EthoSource January 2011 - Present
GlaxoSmithKline April 2003 - February 2010
AT&T Mobility February 1999 - March 2003
Clipper Magazine October 1991 - January 1999
Skills
Negotiation, Marketing, Customer Service, Budgets, Training, Competitive Analysis, Cold Calling, Sales, Furniture, Project Management, B2B, Account Management, Sales Management, New Business Development, Selling, Strategic Planning, Retail, Marketing Strategy, Sales Operations, Direct Sales, Operations Management, Business Development, Team Building, Product Development, Sales Presentations, Advertising, Social Media Marketing, Contract Negotiation, Purchasing, Marketing Communications, Management, Key Account Management, Leadership, Sales Process, Small Business, Social Media, Lead Generation, Salesforce.com, Social Networking, Strategy, Event Planning, Project Planning
Education
Penn State University 1987 — 1990
BS, Marketing
Twin Valley High School 1978 — 1982
Marketing
T-Mobile June 2013 - Present
Enterprise Rent-A-Car March 2013 - June 2013
AT&T Mobility 2008 - 2013
Skills
Customer Service, Sales, Sales Process, Customer Satisfaction, Retail Sales, Customer Experience, Cellular Communications, Quotas, Employee Training, Quota Achievement, Exceeding Quotas, Microsoft Office, Customer Support, Microsoft Excel, Outlook, Team-oriented, Communication, Teamwork, Proficient Typing Skills, Computer Proficiency, Customer Oriented, PowerPoint, Microsoft Word, Telecommunications, 10 Key, Mac OS, Cash Management, OPUS, Typing, Proficient Communicator, Team Management, Training Management, Organized Multi-tasker, Self-starter, Self-driven, Organized with Strong..., Works well in a team, Works well with people, Volunteering, Self-confidence, Customer Retention, Sales Operations, Management, Account Management, Direct Sales, Wireless, Operating Systems
Education
University of Washington 2006 — 2008
Bachelor of Arts (B.A.), Focus in Communication
Pierce College at Fort Steilacoom 2003 — 2006
Associate of Arts (AA), arts and science
AT&T Mobility November 2006 - Present
Skills
Account Management, Customer Service, Direct Sales, Leadership, Managed Services, Management, Microsoft Office, Sales, Solution Selling, Telecommunications, Wireless, Team Leadership, Customer Satisfaction, Customer Retention, Microsoft Excel, Mobile Devices, Sales Management, Sales Operations, Customer Experience, Team Building, Sales Process, Retail, Strategic Planning, Cold Calling
Education
Portland State University 2015 — 2018
Bachelor of Science (BS), Logistics, Materials, and Supply Chain Management
Portland Community College 2013 — 2015
Associate's degree, Business Administration and Management, General, 3.63
Next-Gen Telecommunication Services July 2013 - August 2015
AT&T July 2011 - July 2013
Quorum Technologies, Inc. June 2008 - June 2011
Panterra Networks June 2004 - June 2008
Talk ISP January 2003 - January 2004
AT&T Mobility January 1999 - May 2002
McCaw Cellular DBA Cellular One January 1997 - January 1999
McCaw Cellular DBA Cellular One January 1988 - January 1997
Skills
Channel Partner..., Telecommunications, Startup Development, Sales Management, Project Management, Wireless Mobility, Organizational..., Strategic Leadership, VoIP, Hosted Services, Telecommunication..., SIP Trunking, Sales Operations, Sales Process, Strategic Partnerships, Sales Channel..., SaaS, Start-ups, Cross-functional Team..., Unified Communications, Solution Selling, Mobile Devices, Direct Sales, Wireless, Management, Leadership, Sales, Program Management, Networking, Channel Partners
Education
Portland State University 1970 — 1974
BS, Business Administration
Berkshire Hathaway HomeServices The Preferred Realty November 2006 - Present
AT&T Mobility November 2004 - August 2014
The Meadows Franchise Systems May 2004 - July 2008
Skills
Real Estate, Transaction Management, Seller Representation, Buyer Representation, Marketing, Property Management, Outside Sales, Training, Account Management, Sales Management, Strategy, Sales Process, Telecommunications, Analysis, Franchising
Education
Penn State University 2001 — 2005
Bachelor of Arts, English/Communications/Entrepreneurship (Letters, Arts & Sciences)
AT&T Mobility May 2013 - Present
AT&T Mobility November 2010 - May 2013
IBM/ Lenovo March 2007 - November 2010
Rajarata University of Sri Lanka December 2002 - December 2003
SLIIT February 2002 - December 2002
Skills
Sales Management, Project Management, Mobile Devices, Telecommunications, Wireless, Customer Service, VoIP, Management, Team Leadership, Sales, MPLS, Strategic Planning, Solution Selling, Program Management, Team Management, Project Planning, Leadership, Account Management, Public Speaking, Troubleshooting, Social Networking, Training, Integration, Cross-functional Team..., Networking, Process Improvement, Team Building, Vendor Management, Website Development, Leadership Development, Strategy, Marketing, Business Analysis, Coaching, Event Planning, Microsoft Excel, Social Media, Microsoft Office, New Business Development, Public Relations, Analysis, Product Management, Testing, Customer Satisfaction
Education
Peoples’ Friendship University of Russia 1998 — 2002
Doctor of Philosophy (Ph.D.), Agricultural Engineering
University of Peradeniya, Sri Lanka 1991 — 1992
3rd year full time exchange student., Tea Plantatiuon Evaluation Course
MBank January 2015 - Present
Loan Resolution Corporation August 2013 - Present
AT&T Mobility March 2000 - June 2012
Skills
Access, Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Financial Analysis, Finance, Customer Service, Microsoft Excel, Telecommunications, Outlook, Microsoft Office, Invoicing, Process Improvement, Training, Management, Loans, Telephone Skills, Data Entry, Teamwork
Education
Portland Community College 2012 — 2013
Associate's degree, General Studies
Southern State Community College 1992 — 1994
AT&T Mobility September 2008 - Present
Kikazoom Wireless August 2007 - August 2008
Skills
Sales, Bilingual, Cash Handling Experience, Customer Service, Customer Satisfaction, Customer Retention, Sales Process, Wireless, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Technology, Mobile Internet, Sales Prospecting, Exceeding Quotas, Merchandising, Communication Skills, Direct Sales, Telecommunications
Education
Penn State University 2015 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2014 — 2015
General Studies, 4.0 GPA
Galt High School 2003 — 2007
High School, General Education, 4.0 GPA
Cellular Concepts. January 2015 - Present
Cellular Concepts. October 2014 - January 2015
Cellular Sales December 2013 - October 2014
MarketStar July 2013 - September 2013
AT&T Mobility January 2010 - July 2013
AT&T Mobility October 2008 - January 2010
Against All Odds July 2008 - September 2008
Red Lobster April 2007 - May 2008
Graduation Project June 2007 - June 2007
Greater Philadelphia Urban Affair Coalition July 2006 - August 2006
Skills
Data Entry, Marketing, Sales, Sales Management, Sales Operations, Training
Education
Pennsylvania Institute of Technology 2008 — 2010
Upper Darby High School 2004 — 2008
Architecture I-II, and Computer Art
AT&T Mobility August 2013 - Present
Reformed Theological Seminary August 2010 - Present
Verizon Wireless June 1998 - June 2010
Skills
Microsoft Office
Education
Reformed Theological Seminary 2010 — 2013
Master of Divinity (MDiv), Exegesis
Pittsburg State University 1996 — 1998
BS, Electronics Engineering Technology
Everest University Online August 2011 - February 2015
AT&T Mobility October 2006 - June 2011
T-Mobile 2005 - 2006
FYE (For Your Entertainment) April 2003 - July 2005
Skills
Sales, Sales Process, Customer Service, Microsoft Office, Interpersonal..., Call Centers, Customer Satisfaction, Time Management, Leadership, Teamwork, Cold Calling, Employee Training, Coaching, Recruiting, Training, Customer Retention, Data Entry, Networking, Customer Experience
Education
University of Colorado at Colorado Springs 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Pikes Peak Community College 2008 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
T-Mobile March 2011 - Present
Farmers Insurance Group of Companies July 2012 - December 2013
AT&T Mobility August 2008 - March 2011
Cambridge Real Estate Services 2008 - 2010
American Eagle Outfitters 2008 - 2010
Tween Brands 2006 - 2008
Skills
Licensed Property &..., Umbrella Insurance, Life Insurance, Fixed Annuities, Whole Life, Term Life Insurance, Underwriting, Property & Casualty..., Liability, Long-term Care, Commercial Lines, Workers Compensation, Insurance, Commercial Insurance, Casualty, General Insurance, Customer Retention, Homeowners, Renters, Sales, Sales Presentations, Direct Sales, Disability Insurance, Customer Satisfaction, Marketing, Leadership, Recruiting, Training, Coaching, Sales Management, Visual Merchandising, Customer Service, Time Management, Retail, Interviews, Retail Sales, Small Business, Team Building, Management, Team Leadership, Telephone Skills, Profit, Loss Prevention, Social Media Marketing, Outlook, Phone Etiquette, Payroll, Employee Benefits
Education
Aloha High School 2005 — 2007
Portland Community College
Electrical and Electronics Engineering
AT&T Mobility October 2010 - Present
Skills
Direct Sales, Sales Operations, Solution Selling, Telecommunications, Wireless, Customer Retention, Managed Services, Mobile Devices, Sales Process
Education
Philander Smith College 1998 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Crothall Healthcare April 2015 - Present
Cardinal Health April 2006 - October 2014
AT&T Mobility 2000 - 2006
Skills
Healthcare, Healthcare Information..., Process Improvement, Customer Service, Hospitals, Program Management, Call Centers, Account Management, Cross-functional Team..., Management, Project Management, Strategic Planning, Team Building, Team Leadership, Training
Education
Philander Smith College 2003 — 2007
Organizational Management
Staples Advantage November 2014 - Present
Staples Advantage January 2014 - November 2014
Staples Advantage October 2011 - December 2013
AT&T Mobility November 2009 - September 2011
AT&T Mobility May 2009 - November 2009
Morey's May 2008 - August 2008
Skills
Sales, Leadership, Management, B2B, Sales Operations, Cold Calling, Competitive Analysis, Retail, Merchandising, Operations Management, Coaching, Business Process, Salesforce.com, Sales Process, Sales Presentations
Education
Penn State University 2005 — 2009
Bachelors, Marketing, International Business
The Institute at Palazzo Rucellai 2008 — 2008
Transamerica Agency Network, Inc. October 2014 - Present
Woodmen of the World May 2013 - October 2014
Aflac July 2012 - May 2013
AT&T Mobility March 2007 - July 2012
Jameson Inns July 2000 - November 2005
Skills
Sales Operations, Sales, Customer Retention, Management, Customer Service, Leadership, Budgets, Selling, Customer Satisfaction, Direct Sales, Training, Account Management, Team Building, Sales Management, Marketing, Retail, Microsoft Office, Employee Benefits, Public Speaking, Coaching, Strategic Planning, Leadership Development, Life Insurance, Insurance
Education
Pitt Community College 1989 — 1997
Associate's Degree, Paralegal
Farmville Central 1984 — 1988
Bakken Bucket Brigade 2012 - 2012
Integra January 2007 - June 2008
AT&T Mobility January 2001 - August 2001
AT&T December 1998 - July 2000
Skills
Microsoft Office, Typing, Communication Skills, Customer Service, Customer Support, Account Management, Appointment Scheduling, Multi Tasking, Multi-line Phone, Dependable Team Player, Team Leadership, Escalation Resolution, Outlook, Out Of the Box, Highly personable, Data Entry, Technical Support, Microsoft Word, Call Centers, Social Media
Education
Portland Community College
Worksource
The Ohio State University February 2013 - Present
AT&T Mobility February 2011 - February 2013
Cabela's August 2010 - January 2011
Skills
Audio Engineering, Customer Satisfaction, Remote Troubleshooting, Internet Troubleshooting, Computer Repair, Computer Industry, Audio Processing, Sound, Sound Design
Education
Escuela de Musica y Audio Fernando Sor 2005 — 2007
Associate of Arts (A.A.), Music Technology
Pontificia Universidad Javeriana 2002 — 2005
Universidad Autonoma de Madrid
Music Performance, General
Compu-Gen Technologies, Inc. April 2013 - Present
Windstream Communications April 2010 - April 2013
Immix Wireless May 2008 - May 2010
AT&T Mobility May 2005 - May 2008
RadioShack 2002 - 2004
Skills
Sales, Telephony, Internet, Desktop Computers, Retail, Retail Category..., Cellular Communications, High Speed Networks, training, management, leadership, teambuilding, Account Management, coaching, Sales Process..., Sales Process..., Sales Order Processing, Technical Support, Computer Repair, Leadership, Management, Training, Troubleshooting, Team Leadership, Time Management, Sales Management, Customer Service, Customer Retention, Coaching, Wireless, Team Building, Telecommunications, Strategic Planning
Education
Pennsylvania College of Technology 1999 — 2001
Bachelor's (Incomplete), Electrical and Electronics Engineering
Williamsport Area High School 1995 — 1999
Wells Fargo November 2013 - Present
Consumer Cellular, Inc. August 2012 - October 2013
T-Mobile November 2010 - June 2012
AT&T Mobility September 2008 - November 2010
Edge Wireless, LLC (Acquired by AT&T Mobility in 2008) October 2006 - September 2008
Skills
Telecommunications, Wireless, Mobile Devices, Business Analysis, Telecommunications..., Team Leadership, Team Building, Conflict Resolution, Microsoft Word, Microsoft Excel, Employee Relations, 360 Feedback, Troubleshooting, Electronics
Education
Portland State University
Communications
Centeral Oregon Community College
AT&T Mobility September 2012 - Present
AT&T Mobility May 2004 - February 2012
T-Mobile July 2003 - April 2004
ATX Communications April 2003 - July 2003
AT&T Wireless March 2001 - January 2003
Yipes Enterprise Services April 2000 - February 2001
United States Marine Corps September 1994 - September 1998
Skills
Granite, Excel, Outlook, UMTS, TDMA, GSM, LTE, CSS, CTS, BORG, CASPR, Team Leadership, Databases, Engineering, English, Social Media, Microsoft Office, Planning, Telecommunications, Oracle, Visio, Powerpoint, Telnet, Siterra, Implementation, Leadership, Project Planning, Microsoft Excel
Education
Pennsylvania State University-Great Valley Graduate Center 2012 — 2013
Project Management Certificate, Project Management
San Jacinto College 1998 — 1999
USMC School of Communications 1994 — 1995
3rd in class, 2531 - 1st in class, 2585, Shoot, Move, Communicate.
T-Mobile 2014 - 2015
Microsoft July 2014 - August 2014
AT&T Mobility 2014 - 2014
Pinnacle Resources / AT&T Mobility September 2012 - May 2013
DeepIntel Solutions / Microsoft April 2011 - May 2012
Microsoft 2006 - July 2009
T-Mobile August 2005 - November 2006
AT&T Wireless 2002 - 2005
AT&T Wireless 2000 - 2002
AT&T 1999 - 2000
Skills
Program Management, SDLC, Cross-functional Team..., Project Management, Project Planning, Product Development, High Performance Teams, Business, Achieving Results, Vendor Management, Software Project..., PMP, PMO, Product Management, Process Improvement, Project Portfolio..., Agile Project Management, Cloud Computing, Strategic Planning, Software Documentation, Agile Methodologies, Software Development, Team Leadership, Business Analysis, SharePoint, IT Management, Strategy, IT Strategy, Business Process..., Requirements Gathering, Business Process, Management, Data Center, Requirements Analysis, Enterprise Software, Leadership, Telecommunications, Testing, Integration, Analysis
Education
Stevens Institute of Technology 2000 — 2001
Masters Certificate in Project Management
Portland Community College 1983 — 1985
Associates Degree
Exelis January 2011 - Present
USAF/Air National Guard September 2011 - April 2012
JVScontractor June 2000 - September 2010
AT&T Mobility October 1995 - April 2000
Skills
Program Management, Leadership, Security Clearance, Radar, Team Building, Military Experience, Military, Supervisory Skills, Defense, Aircraft, AutoCAD, Microsoft Office, Government Contracting, Electronics, Human Resources, Strategic Planning, Data Analysis, Accounting, Logistics, Facilities Management, Digital Photography, Performance Improvement, Engineering, Technical Writing, Databases, Construction Management, Contract Management, Public Relations, Public Speaking, Team Leadership, Telecommunications, DoD, Safety Management..., Computer Network..., Architectural Drawings, Government, Training, Air Force, RF, Operations Management, Management, Safety Management, Architectural Drafting, Peachtree, Primavera, EAM, Mentoring, Electrical, Aerospace, Earned Value Management
Education
Pontificia Universidad Católica de Puerto Rico 2009 — 2010
Associate of Commerce, Business/Commerce, General
Pontificia Universidad Católica de Puerto Rico 2007 — 2010
Bachelor of Science (B.S.), Liberal Arts and Sciences, General Studies and Humanities
Santiago Garcia Technical School 1990 — 1993
Architectural Design, Engineering
Dennis East International, LLC June 2013 - Present
Aqua Leisure Industries January 2012 - June 2013
MarketSource Inc. April 2009 - December 2011
MarketSource Inc. May 2008 - April 2009
AT&T Mobility April 2006 - May 2008
Southeastern Communications September 2002 - March 2006
Skills
Account Management, Consultative Selling, Territory Planning, Territory Analysis, Sales Representatives, Retail, Associate Training, Team Motivator, Presentation Coaching, Key Message Development, Retail Execution, Sales Trend Analysis, Consumer Behavior, Consumer Electronics, B2C, B2C marketing, Visual Merchandising, Assortment, Employee Management, Employee Hiring, Building Relationships, Business Relationship..., Sales Metrics, Value Selling, Training, Consumer Behaviour, Sales, Sales Operations, Trade Shows, Leadership, Marketing, Sales Management, Marketing Strategy, Management
Education
Plymouth State University 1996 — 2000
Bachelor of Science, Health Education
Sandwich High School 1992 — 1996
FedEx Express October 2014 - Present
AT&T Mobility August 2013 - October 2014
FEMBI First Equity Mortgage Bankers, Inc. December 2011 - August 2013
Stevan Micheo Music Stores April 2010 - December 2010
Skills
Mortgage Marketing, NMLS Licensed, Customer Service, Social Networking, Microsoft Office, Cloud Computing, Loans, Computer Proficiency
Education
National University College-Bayamon 2013 — 2016
Bachelor of Business Administration (B.B.A.), Accounting
Conservatorio de Musica de Puerto Rico 2008 — 2013
Bachelor's degree, Music Performance, General
Pontifical Catholic University of Puerto Rico, School of Law 2005 — 2008
Sears Holdings Corporation Night AuditorDoubleTree by HiltonMay 2012 - Present
AT&T Mobility September 2006 - August 2008
The Walt Disney Company February 2005 - September 2006
Skills
Customer Satisfaction, Microsoft Excel, Telephone Skills
Education
Phillips Graduate Institute 1995 — 1998
B.S., Computer Information Systems
FAVEM Group 2011 - Present
AT&T Mobility 2008 - 2010
SunCom Wireless 2006 - 2008
Wireless Facilities Inc. (WFI) 2000 - 2006
TeleworkX 1997 - 2000
Omnipoint 1997 - 1998
Celumovil 1995 - 1996
Skills
CDMA, GPRS, UMTS, UTRAN, Microwave, RAN, LTE, WCDMA, 3G, Optimization, Network Design, Wireless Networking, Telecommunications, RF Engineering, MapInfo, EDGE, TDMA, OSS, GSM, Edge, Communications Audits, Wireless, 4G, Network Optimization, Cellular Communications, Transmission, RF design, RF, Mobile Communications, HSPA, WiMAX, 2G, Rollout, Drive Test, EVDO, Switches, HSDPA, Backhaul, TEMS, RF Planning, BSS, Actix, Open Source Software
Education
Southern Methodist University 2001 — 2005
Master of Science, Telecommunications
Holly Family College 1996 — 1998
Certification, Engineering Management
Pontificia Universidad Javeriana 1985 — 1990
Bachelor of Science, Electronic Engineer
AT&T November 2004 - Present
AT&T Mobility November 2001 - November 2004
AT&T Mobility May 1997 - November 2001
Skills
Telecommunications, Wireless, Mobile Devices, Call Centers, Customer Experience, Program Management, Cellular Communications, Leadership, Process Improvement, 4G, Customer Satisfaction, Customer Support, Customer Retention, Management, Sales Operations, Communication Skills, Enterprise Software, M2M, Managed Services, Solution Selling, Telephony, Issue Resolution, Project Management, Training, Account Management, Attention To Detail, Fraud Investigations, Sales Support, Microsoft Excel, Microsoft Word, PowerPoint, Multiple Project..., Time Management, VoIP, Escalation Resolution, Escalations Management, Business Alignment, Strategy Alignment
Education
Gladstone High School 1986 — 1990
Portland Community College
Criminal Justice
AT&T May 2015 - Present
AT&T Mobility November 2012 - Present
AT&T Mobility November 2010 - November 2012
Hertz May 2009 - November 2010
Skills
Leadership, Customer Satisfaction, Marketing
Education
Pikeville College 2005 — 2009
Bachelor of Arts (BA), Business Administration and Management, General
ATT Mobility October 2014 - Present
Lumber Liquidators October 2013 - October 2014
T-Mobile January 2013 - October 2013
T-Mobile December 2007 - January 2013
T-Mobile March 2007 - December 2007
T-Mobile September 2006 - March 2007
AGI Klearfold June 2005 - May 2006
AGI Klearfold June 2004 - June 2005
Skills
Telecommunications, Direct Sales, Customer Retention, Customer Experience, Wireless, Retail Sales, Retail, Cellular Communications, Mobile Devices
Education
Penn State University
Bachelor of Science, Business, Marketing/Management option
Ryka Consulting June 2015 - Present
AT&T Mobility February 2013 - June 2015
Knowledge Universe February 2006 - March 2012
Tiffany Real Estate August 2004 - December 2010
Knowledge Learning Corporation February 2001 - February 2004
Knowledge Learning Corporation February 1998 - February 2001
Skills
Real Estate, Contract Negotiation, Corporate Real Estate, Property Management, Leases, Real Estate Development, Due Diligence, Real Estate Transactions, Lease Administration, Contract Management, Strategic Planning, Team Building, Customer Service, Facilities Management, Location Intelligence, Commercial Real Estate, Budgets, Training, Mergers & Acquisitions, Leadership, Negotiation, Real Estate Economics, Tenant
Education
Clackamas Real Estate School 2004 — 2005
Broker's License
Portland Community College 1990 — 1992
Business
Clinicient September 2015 - Present
ADP June 2013 - September 2015
AT&T Mobility May 2010 - June 2013
Douglas County Farmers Co-op February 2008 - May 2010
Skills
Human Resources, Management, Sales, Coaching, Sales Management, Customer Satisfaction, Customer Retention, Account Management, Microsoft Office, Team Leadership, ADP Payroll, Risk Management, Human Capital, Benefits Administration, Compensation & Benefit, Workers Compensation, Business Strategy, Payroll Analysis, Human Resource..., Payroll Services, Building Business..., Salesforce.com, Leadership, Cold Calling, Outsourcing, Sales Operations
Education
Portland State University 2003 — 2007
Bachelor of Science (B.S.), Business Administration, Human Resource
Portland State University 2002 — 2007
Business Administration, Human Resources
AT&T February 2008 - Present
AT&T Mobility 2009 - 2012
AT&T Mobility 2008 - 2009
Skills
Telecommunications, Solution Selling, Direct Sales, Managed Services, Unified Communications, Wireless, National Accounts, Sales Process, VoIP, Salesforce.com, Sales Operations, Account Management, Customer Retention, Selling, MPLS, Enterprise Software, Cloud Computing, Co-location, CRM, Channel Partners, Product Management, Mobile Devices, B2B, Strategic Partnerships, Sales, Call Centers, SaaS, Professional Services, Customer Experience, IP, Sales Management, Telephony
Education
Ocean City High
Pennco Tech-Blackwood
Technical Degree Certification, Marine Mechanics
Verizon Wireless August 2015 - Present
Verizon Wireless October 2013 - July 2015
Verizon Wireless August 2011 - September 2013
AT&T Mobility May 2007 - August 2011
Sprint Kiosk Corporation November 2005 - March 2007
Skills
Sales Management, Sales, Leadership, Wireless, Customer Service, Account Management, B2B, Cold Calling, Customer Retention, Customer Satisfaction, Direct Sales, Inventory Management, Product Marketing, Sales Operations, Sales Process, Salesforce.com, Selling, Solution Selling, Telecommunications
Education
University of Washington 2006 — 2011
Still Attending, Communications
Pierce College 2003 — 2006
Associates Degree, Arts and Sciences
Bethel High School 2000 — 2003
High School Diploma
AT&T Mobility 2015 - Present
AT&T Mobility 2009 - 2014
Cingular Wireless 2004 - 2009
AT&T Wireless 2003 - 2004
AT&T Business Services 2001 - 2003
AT&T Consumer Services 1998 - 2001
Skills
Wireless, Marketing, Brand Management, Mobile Devices, Product Management, Selling, Sales, Direct Sales, B2B, Call Centers, Strategic Partnerships, Product Marketing, Data Analysis, Analytics, Customer Experience, Customer Retention, Business Analysis, Business Analytics, Marketing Strategy, Business Strategy, Business Planning, Segmentation, Team Leadership, Customer Lifecycle...
Education
Rutgers, The State University of New Jersey-New Brunswick 1988 — 1990
MS, Statistics
Penn State University 1984 — 1988
BS, Mathematics
AT&T Mobility October 2013 - Present
AT&T Mobility 2011 - October 2013
AT&T Mobility 2008 - 2011
Enterprise Rent-A-Car 2005 - 2008
UC Santa Barbara 2001 - 2005
Skills
Wireless, Telecommunications, Quotas, Solution Selling, 4G, Direct Sales, Mobile Devices, VoIP, Call Center, Customer Retention, Managed Services, Cellular Communications, Long Distance, Sales Operations, M2M, GSM, Account Management, Unified Communications, Mobile Technology, Wireline, Sales, Call Centers, Training, Leadership, Customer Experience, Enterprise Software, Program Management, Customer Satisfaction, Sales Presentations, Salesforce.com, Cold Calling, Selling, Retail, Strategic Partnerships, Customer Service, CRM, Strategy, Cross-functional Team...
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2014
Executive Master of Business Administration (M.B.A.), (EMBA)
UC Santa Barbara 2001 — 2005
Bachelor of Arts (B.A.), Asian American Studies
AT&T Mobility August 2011 - Present
Kroger May 2008 - March 2010
Education
Pima Medical Institute-Albuquerque 2012 — 2013
Medical/Clinical Assistant
Bernalillo High School
Cervizzis Martial Arts Academy September 2015 - Present
Esssex Technical High School September 2015 - Present
J Henry Higgins Middle School October 2012 - August 2015
home June 2002 - October 2012
iBasis October 1999 - June 2003
AT&T Mobility June 1993 - October 1999
Skills
Microsoft Office, Public Speaking, Engineering, Switches, Microsoft Word, Customer Service, Event Planning, Event Management, Telecommunications, Sales, Account Management, Microsoft Excel, Team Building, Project Management, Management, Outlook
Education
Plymouth State University 1988 — 1993
B.A, English, Writing
Shawsheen Valley Regional Vocational Technical School
AT&T September 1994 - Present
AT&T Mobility September 1994 - Present
Bellsouth.net 1995 - 2014
Skills
Telecommunications, Wireless, VoIP, PMP, MPLS, Vendor Management, IP, Network Design, Integration, Managed Services, Computer Network..., Ethernet, Cisco Technologies, Data Center, GSM, Unified Communications, WAN, LTE, Mobile Devices, Telephony
Education
Point Park University 1980 — 1982
AT&T Mobility June 1999 - Present
Skills
Telecommunications, Sales, Management, Account Management, Sales Management, Customer Service, Sales Operations, Direct Sales, Team Leadership, New Business Development
Education
Pennsylvania College of Technology 1999 — 2001
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, 3.0
Pennsylvania College of Technology 1997 — 2001
Associate’s Degree, Business Administration and Management, General, 3.5
AT&T Services, Inc. December 2014 - Present
AT&T Mobility December 2010 - December 2014
Benevolink February 2002 - May 2011
FairMarket (currently eBay) March 1999 - May 2001
Sintaks Unlimited B.I.S. (currently CIBER) 1995 - 1998
State Legislative Leaders Foundation 1984 - 1986
Skills
Strategic Planning, E-commerce, Problem Solving, Operations Management, Program Management, Project Management, Management, Start-ups, Agile Methodologies, Leadership, Team Building, Project Planning, Team Leadership, Account Management, Cross-functional Team..., Business Analysis, Product Development, Vendor Management, Training
Education
Philadelphia University 1993 — 1995
MS, Instructional Technology
Vanderbilt University 1983 — 1987
BA, Psychology
Apple June 2013 - Present
Apple Retail September 2011 - June 2013
AT&T Mobility October 2009 - October 2010
Global Trio Funding 2006 - 2008
Skills
Self Driven, Customer Focus, Strategic Leadership, Customer Service, PowerPoint, iLife, Team Leadership, Leadership, Operations Management, Action Oriented, Situational Leadership, Dealing with Ambiguity, Microsoft Word, Microsoft Excel, iWork, Strategic Thinking, Mentoring, Coaching, Development, Training, Merchandising, Store Management, Management, Sales Management, Customer Retention, Visual Merchandising, Inspiring Leadership, OS X, Sales Operations, Social Networking, Time Management, Employee Training, Inventory Management, Multi Unit, Retail, Loss Prevention
Education
Penn State University 2011 — 2013
MBA, Business Administration and Management
University of California, Los Angeles 2007 — 2009
Bachelor, Ecology and Evolutionary Biology
Vacheron Constantin December 2012 - Present
OMEGA Boutique November 2010 - December 2012
Vertu April 2010 - October 2010
Tourneau July 2009 - April 2010
AT&T Mobility July 2005 - October 2008
Skills
Luxury Goods, Watches, Brand Management, Brand Development, Inventory Management, Jewelry, Jewelry Design, Loss Prevention, Luxury, Marketing, Marketing Strategy, Merchandising, Retail, Wholesale, Visual Merchandising, Store Management, Diamonds, Sales, Retail Sales, Store Operations, Luxury Lifestyle, Sales Management, Management, Customer Service, Product Development, Negotiation, Microsoft Office, Leadership, Advertising, Social Media Marketing
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2015
BS, Business Administration and Management, General
AT&T Mobility January 2008 - 2011
AT&T Mobility January 2007 - 2008
AT&T February 2002 - January 2007
Education
Pima Community College 1974 — 1975
no, liberal arts
TEC Equipment March 2015 - Present
TEC Equipment August 2014 - March 2015
24 Hour Fitness February 2013 - August 2014
AT&T Mobility September 2012 - February 2013
Target May 2011 - December 2012
Skills
Microsoft Office, Customer Service, Team Building, Customer Satisfaction, Inventory Management, Sales, Account Management, Microsoft Excel
Education
Portland Community College 2012 — 2013
Physical Activity and Exercise
Western Oregon University 2010 — 2012
Exercise Science
Century High School 2006 — 2010
High School Diploma, Community Change Careers
eMaginit April 2013 - Present
emby January 2014 - Present
AT&T Mobility October 2007 - April 2013
Skills
Photoshop rendering, Illustrator, Solidworks, Sketching, Industrial Design, Model Making, CAD, Furniture, Design Research, Concept Generation, Adobe Creative Suite, Photoshop, InDesign, Product Design, Concept Development, SketchUp, Concept Design, 3D Studio Max, Drawing, Illustration
Education
Philadelphia University 2008 — 2012
Bachelor of Science (BS), Industrial and Product Design, 3.5
Machus September 2014 - Present
Blue Blazes January 2014 - September 2014
AT&T Mobility September 2013 - January 2014
The Mac Store September 2010 - August 2013
Nordstrom April 2011 - January 2012
Skills
Small Business, Project Management, Customer Experience, Customer Retention, Social Media Strategist, Troubleshooting, Apple Certified, Customer Satisfaction, Account Management, Direct Sales, Wireless, Telecommunications, Mobile Devices, Cellular Communications, Solution Selling, Sales Operations, Call Centers, Cold Calling, Sales Process, Sales, Innovation, Management, Social Media, Leadership, Social Media Marketing, Marketing, Customer Service
Education
Portland State University 2011 — 2012
Business Management
AT&T Mobility January 2014 - Present
AT&T Mobility September 2013 - January 2014
AT&T Mobility June 2010 - September 2013
JPMorgan Chase October 2008 - February 2010
Claires, Inc June 2007 - April 2008
McDonald’s December 2003 - August 2005
Skills
Customer Service, Management, Account Reconciliation, Call Centers, Sales Operations, Accounting, Inventory Control, Credit Cards, Manufacturing, Customer Satisfaction, Direct Sales, Time Management, Customer Experience, Customer Retention, Retail Sales, Inventory Management, Retail, Team Leadership, Telephone Skills, Data Entry, Wireless, Teamwork, Loss Prevention, Merchandising, Telecommunications, Quotas, Mobile Devices, Deposits
Education
Point Park University 2005 — 2013
Bachelor of Science; Bachelor of Science, Criminal Justice; Criminal Justice
Phoenix College 2007 — 2009
Associate of Applied Science, Forensic Science and Technology, 3.8
Telx January 2015 - Present
Telx April 2013 - December 2014
Telx April 2012 - April 2013
Telx March 2011 - April 2012
AT&T Mobility January 2008 - August 2008
Skills
PowerPoint, Microsoft Office, Excel, Word, Troubleshooting, Photoshop, Telecommunications, Problem Solving, Windows, Outlook, Computer Hardware, Team Building, Salesforce.com, Teamwork, Data Center, Microsoft Excel, Management, Software Documentation, Training, Process Improvement, Project Management, Microsoft Word, VoIP, Networking
Education
Penn State University 2004 — 2009
Bachelor's of Science, Electrical Engineering
AcousticSheep LLC March 2015 - Present
Cumulus Broadcasting September 2012 - March 2015
AT&T Authorized Retailer Prime Communications February 2012 - August 2012
AT&T Mobility June 2008 - February 2012
Office Depot 2005 - 2007
Skills
Quotas, Wireless, Direct Sales, Customer Retention, Cold Calling, Retail Sales, Customer Satisfaction, Sales Operations, Customer Experience, Cellular Communications, Telecommunications, Sales, Selling, Customer Service, Event Planning, Marketing, Sales Presentations, Social Media, Sales Process, Public Speaking, Social Networking, Social Media Marketing
Education
Pennsylvania State University-Erie Campus 2005 — 2010
Bachelor of Science (BS), Psychology
Pennsylvania State University-Erie Campus 2005 — 2010
Bachelor of Science (BS), Marketing
T-Mobile April 2015 - Present
AT&T Mobility October 2013 - April 2015
wireless advantage/Verizon May 2013 - October 2013
TruGreen January 2013 - April 2013
Seabreeze Winery March 2011 - August 2011
Community Coffee December 2009 - March 2011
Skills
Telecommunications, Wireless, Sales, Customer Service, Mobile Devices, Management, Direct Sales, VoIP, Team Leadership, Solution Selling
Education
Pensacola State College
Business, Management, Marketing, and Related Support Services
Green Apple Kids May 2015 - Present
Gm3 Photography December 2009 - Present
Green Apple Kids March 2015 - June 2015
Dynamic Electrical Renov October 2014 - January 2015
AT&T Mobility December 2012 - July 2014
Quala Dominicana July 2011 - April 2012
ExxonMobil July 2006 - April 2011
Skills
Microsoft Office, English, Spanish, Dac easy point of sale, MIcrosoft windows (OS), Photography, Customer Service, Negotiation, Team Leadership, Strategic Planning, Customer Relations, Problem Solving, Teamwork, Microsoft Excel, Leadership, Sales, Marketing, PowerPoint, Microsoft Word, Management
Education
Pontificia Universidad Católica Madre y Maestra 2007 — 2011
Business, Human Resources
Inforedes 2009 — 2009
IT Essentials Cisco certification, technology
Colegio Serafin de Asis 2004 — 2007
High School, English
MarketSource Inc. October 2015 - Present
Microsoft September 2013 - July 2015
Apple May 2013 - September 2013
AT&T Mobility January 2011 - May 2013
T-Mobile June 2009 - November 2010
Skills
Wireless, Sales, Retail, Customer Service, Direct Sales, Solution Selling, Telecommunications, Customer Retention, Sales Operations, Sales Process, Account Management, Customer Satisfaction, Sales Management, Salesforce.com, Mobile Devices, Customer Experience
Education
Pensacola State College 2010 — 2013
General Studies
NW Natural June 2015 - Present
NW Natural September 2013 - June 2015
Paychex July 2013 - September 2013
Duy Truong Studio May 2012 - August 2013
AT&T Mobility September 2009 - June 2012
AT&T Mobility November 2006 - July 2009
AT&T Mobility October 2005 - November 2006
AT&T Mobility January 2005 - September 2005
AT&T Mobility August 2004 - January 2005
AT&T Mobility June 2004 - July 2004
Skills
Adobe Acrobat, Adobe Creative Suite, Mac, Layout, Microsoft Office, Word, Graphic Design, Excel, Typography, InDesign, HTML, Illustrator, Photoshop, Photography, Illustration, Adobe Lightroom 3, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Dreamweaver, Microsoft Excel, Microsoft Word, Call Centers, Outlook, Customer Service, Access, OS X, WordPress, Logo Design, Graphics, Branding & Identity, Web Design, Management
Education
Portland State University
Bachaelors, Graphic Design
Portland Community College 2002 — 2006
Associates of Arts, Arts
Sunset
High School Diploma, General
University of Washington July 2013 - Present
AT&T Mobility April 2010 - February 2013
Skills
Quality Assurance, Java, Eclipse, Big Data, SQL, PHP, C, Oracle SQL Developer, Data Mining, Python, Wireless, C++, Visual Studio, Computer Language, MIPS, Mobile Devices, Customer Experience, Direct Sales, Customer Retention, Cellular Communications, Solution Selling, Sales Operations, Customer Satisfaction, Call Centers, Cold Calling, Building Relationships, Telecommunications, Microsoft Office, Customer Service, PowerPoint, Sales
Education
University of Washingtoin 2015 — 2017
Master of Computer Science and Systems, Computer Science
University of Washington 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Computer Science, Spanish
Pierce College at Fort Steilacoom 2010 — 2013
Associates of Science, Computer Science
University of Arkansas at Fayetteville 2008 — 2009
transferred to different college, Logistics, Materials, and Supply Chain Management
AT&T May 2013 - Present
AT&T Mobility July 2012 - May 2013
AT&T Mobility October 2011 - July 2012
AT&T March 2011 - October 2011
AT&T October 2008 - March 2011
AT&T September 2007 - October 2008
Century 21 Sherlock Homes June 2006 - September 2007
Kays Italian Restaurant June 1995 - September 2007
ARAMARK May 2001 - May 2001
Hershey Entertainment & Resorts May 2000 - August 2000
Skills
Sales Operations, Sales Management, Selling, Sales, Wireless, Forecasting, Solution Selling, Telecommunications, Direct Sales, Training, Customer Retention, Mobile Devices, Event Management, Account Management, Customer Satisfaction, Cold Calling, Sales Process, Managed Services, Team Building, B2B, Time Management, Salesforce.com, Management, Strategy, Sales Presentations, Strategic Partnerships, Coaching, Customer Experience, Leadership, Unified Communications, Mobile Technology, Team Leadership, Channel Partners, Networking
Education
Pennsylvania College of Technology 2011 — 2014
B.S., Technology Management
Pennsylvania College of Technology 2001 — 2003
AAS, Business Management
Pennsylvania College of Technology 2001 — 2003
Compentency Credential, Culinary Arts
Pennsylvania College of Technology 1999 — 2001
AAS, Hospitality Management
AT&T Mobility January 2011 - Present
AT&T Mobility October 2009 - December 2010
Coleman Technologies November 2007 - May 2009
AT&T January 2007 - October 2007
BellSouth Business May 2003 - January 2007
Skills
Unified Communications, VoIP, Ethernet, Telecommunications, LAN-WAN, WAN, SIP Trunking, MPLS, Network Design, Data Center, Cloud Computing, Video Conferencing, Cisco Technologies, Managed Services, Wireless, IP, Solution Selling, Wireless Networking, Co-location
Education
Penn State University 1999 — 2003
BS, Information Sciences and Technology
Walt Disney Parks and Resorts August 2012 - Present
JM Family Enterprises March 2012 - August 2012
AT&T Mobility October 2011 - March 2012
Blue Cross & Blue Shield of Mississippi June 2008 - August 2011
BlueCross BlueShield of SC - QA-Visions Inc October 2007 - December 2007
Wilmington Finance - QA-Visions Inc March 2007 - July 2007
Harrah's Entertainment- QA-Visions Inc June 2005 - February 2007
Fiserv TechnologyOne, Pittsburgh, PA - QA-Visions Inc January 2006 - June 2006
International Steel Group (ISG) December 2003 - January 2005
FleetBoston Financial October 2003 - November 2003
Skills
QA Archtiect 10+ years, QA Manager 15+ years, RUP - Rational Unified..., Scrum - Agile software..., CMM - CMMI Capability..., Six Sigma - Business..., ITIL – Information..., IEEE Software..., Defect Tracking, Quality Assurance, Process Improvement, Quality Center, Agile Methodologies, CMMI, Waterfall, CMM, Test Planning
Education
University of Pittsburgh
MSIS, Information Science
Point Park University
BSCS, Computer Science
NetVersant June 2013 - Present
Alsbridge April 2012 - July 2013
AT&T January 2009 - February 2012
AT&T Mobility January 2007 - January 2009
American Medical Response 2003 - 2007
NextiraOne 1998 - 2003
Sprint 1990 - 1997
Continental Telephone Company 1979 - 1981
Skills
Telecommunications, Service Management, Wireless, GSM, Service Delivery, IT Service Management, Service Improvement, Mobile, PBX, IT Outsourcing, Technical Presales, Staff Mentoring, Global Business..., Trusted Advisor, Change Leadership, Executive Positioning, Long term lucrative..., Managed Services, Managed Security..., Strategic Consulting, Mobile Applications, CaaS, SaaS, P&L responsibility, Cloud Computing, Planning, Sales Management, Customer Satisfaction, Professional Services, Customer Relations, Consultative Selling, Solution Selling, Contract Negotiations, Team Leadership, Data Center, Strategic Planning, P&L Management, Negotiation, Team Building, Change Management, Hosting, Business Strategy, Team Management, Business Continuity, International Sales, Outsourcing, Contract Negotiation, Mobile Devices, Customer Service, Call Centers
Education
Pepperdine University 1996 — 1998
EMBA
Essex
AT&T July 2001 - Present
AT&T Mobility 2001 - Present
Cingular Wireless July 2001 - August 2005
TEKsystems August 2000 - July 2001
Skills
Telecommunications, GSM, UMTS, Microwave, Disaster Recovery, Wireless, LTE, T1, 4G, Testing, Fiber Optics, 3G, RF, Cellular Communications
Education
Centenary College 2012 — 2014
BS Business Administration
County College of Morris 2005 — 2011
AS, Business
Pennsylvania College of Technology 1998 — 2000
AS, Telecommunication
Altec Industries, Global Rental Co., Inc. July 2009 - Present
AT&T Mobility March 2007 - February 2009
AT&T 2007 - 2009
Verizon Wireless December 2004 - March 2007
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Global Business
University of Massachusetts, Amherst 1984 — 1987
B.S., Business Management
AT&T Mobility January 2012 - Present
Nokia Siemens Networks November 2004 - January 2012
Skills
GSM, LTE, 2G, UMTS, Telecommunications, WCDMA, GPRS, Wireless, 3G, IP, Mobile Communications, NSN
Education
Polytechnic University of the Philippines 1992 — 1997
Bachelor of Science, Electronics and Communications Engineering
CenturyLink September 2014 - Present
Creating Memories, LLC December 2013 - August 2014
Arizona Summit Law School December 2011 - December 2013
AT&T Mobility 2006 - March 2011
Coca-Cola North America December 2000 - March 2006
Select Marketing Group March 2000 - November 2000
E B Lane April 1999 - November 1999
Dugan, Valva, Contess (DVC) February 1998 - April 1999
Dial Corp January 1992 - January 1998
BDS Marketing 1991 - 1992
Skills
Social Media Marketing, Hispanic Marketing, Segmentation, Team Building, Cross-functional Team..., Budgets, Non-profits, Marketing Strategy, Brand Management, Advertising, Marketing Communications, Integrated Marketing, Public Relations, Strategic Planning, Marketing Management, Marketing Research, Brand Awareness, Brand Architecture, Digital Marketing, Social Media, Retail, Marketing, Hispanic Market, Sales Operations, Event Planning, Online Advertising, Nonprofits, Strategy, Product Marketing, Sponsorship
Education
Pepperdine University 1976 — 1980
BA, Communications/Languages (Spanish)
AT&T Mobility December 2012 - Present
AT&T Mobility thru Sun Technologies Inc. August 2011 - December 2012
MTPCS, LLC d.b.a Cellular One December 2007 - July 2011
AT&T thru Versacom April 2007 - December 2007
NSN thru Dataworkforce June 2005 - December 2006
Smart Communications, Inc. June 2000 - June 2005
Skills
2G, 3G, GPRS, GSM, LTE, Provisioning, WCDMA, Wireless
Education
Polytechnic University of the Philippines 1994 — 1999
Bachelor of Science in Electronics and Communication Engineering, Electrical, Electronics and Communications Engineering
Equifax August 2012 - Present
AT&T Mobility May 2011 - July 2012
AT&T Mobility April 2008 - April 2011
Cingular Wireless - AT&T July 2005 - March 2008
PricewaterhouseCoopers November 2004 - July 2005
BellSouth International - BSI January 1998 - November 2004
BellSouth International - BSI January 2003 - April 2004
BellSouth Ecuador January 1998 - December 2002
Skills
Financial Analysis, Analysis, Business Planning, Forecasting, Cross-functional Team..., Telecommunications, Management, Business Development, Wireless, Leadership, Team Leadership, Finance, Pricing, Project Planning, Process Improvement, Mergers & Acquisitions, Budgets, Start-ups, Mobile Devices
Education
Université du Québec à Montréal 2001 — 2003
EMBA
Pontificia Universidad Católica del Ecuador 1992 — 1998
AT&T Mobility 2011 - Present
Infosys August 2010 - November 2011
Infosys Tech Ltd March 2001 - November 2011
Blockbuster 1998 - 2000
Skills
Enterprise Architecture, Solution Architecture, Analytics, Digital Marketing, Relational Databases, Project Management, Program Management, Data Analysis, Web Analytics, Adobe Marketing Cloud
Education
Western Governors University 2011 — 2013
MBA, Information Technology
Pondicherry University 1991 — 1995
AT&T July 2014 - Present
AT&T April 2012 - July 2014
AT&T Mobility March 2010 - April 2012
AT&T March 2001 - April 2012
SBC January 2000 - March 2001
Pacific Bell March 1998 - January 2000
The Disney Store, Inc March 1996 - March 1998
Skills
Project Management, Vendor Management, Data Center, Supply Chain Management, Microsoft Office, Cross-functional Team..., Program Management, Strategic Planning, Analysis
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2005 — 2007
Masters, Business Administration
University of California, Los Angeles 1992 — 1997
BS, Civil Engineering
AT&T June 2013 - Present
AT&T Mobility September 2010 - June 2013
T-Mobile August 2007 - April 2009
HSBC Card Services March 2003 - August 2007
Skills
Sales, Wireless, Telecommunications, Solution Selling, Direct Sales, Mobile Devices, Account Management, Managed Services, Salesforce.com, Sales Operations, Sales Process, Cloud Computing, Product Management, Cold Calling, Business Development, Call Centers, Customer Service, Sales Management, Product Marketing, Customer Experience, Networking
Education
Portland Community College 1997 — 1999
AT&T April 2013 - Present
Macys Systems and Technology October 2010 - April 2013
Macys Systems and Technology October 2010 - April 2013
AT&T Mobility December 2008 - October 2010
AT&T Mobility December 2008 - August 2009
Sun Microsystems July 2008 - December 2008
AT&T January 2008 - June 2008
BellSouth Business June 2005 - December 2007
Intel Corporation January 2004 - June 2005
Dell 2000 - 2001
Skills
Teradata, ETL, Data Warehousing, Informatica, Erwin, Microstrategy, Oracle, Unix, Unix Shell Scripting, Data Warehouse..., Data Modeling, Data Integration, Business Objects, Business Intelligence, SDLC, PL/SQL, Master Data Management, Solution Architecture, OLAP, OBIEE, SQL Tuning, Data Architecture, Performance Tuning, Databases, DB2, Database Design, SSIS, Netezza, MicroStrategy, Requirements Analysis
Education
Portland State University
M.S
University of Mumbai
B.E
AT&T Mobility April 2007 - Present
Education
Pennsylvania State University-Erie Campus 1998 — 2003
Comcast July 2013 - Present
Comcast September 2007 - July 2013
AT&T Mobility January 2006 - September 2007
Cingular Wireless January 2004 - August 2005
Skills
Wireless, VoIP, GSM, UMTS, Telecommunications, Networking, Integration, Vendor Management, SIP, Switches, Project Planning, IP, System Deployment, Cellular Communications, Strategy, Network Design
Education
Villanova University 2010 — 2013
MBA, MIS
Penn State University 2001 — 2005
Computer Engineering
AT&T Mobility October 2012 - Present
AT&T Mobility February 2008 - October 2012
AT&T June 2007 - February 2008
Pittsburg State Univeristy June 2005 - June 2007
JP Morgan April 2005 - June 2005
Wal-Mart December 2003 - April 2005
Digital Lighthouse August 1999 - October 2002
Ennis Business Forms January 1998 - August 1999
Composition Warehouse July 1995 - December 1997
Livingston Laser Graphics August 1980 - April 1995
Skills
Call Center, Team Building, Instructional Design, Coaching, Supervisory Skills, Performance Management, Customer Service, Telecommunications, Customer Relations, Retail, Sales Management, Vendor Relations, Microsoft Office, Interviewing, Hiring, Inventory Management, Budgeting, Account Management, Process Improvement, Problem Solving, Forecasting, Mentoring, PowerPoint, Word, Leadership Development, Team Leadership, Team Management, Change Management, Documentation, Organizational..., Selling, Public Speaking, Analysis, Wireless, Excel, Small Business, Strategic Planning, Call Centers
Education
Pittsburg State University 2002 — 2004
MBA, Strategic Management
Pittsburg State University 1984 — 2002
Bachelor of Business Administration (B.B.A.), Strategic Management
AT&T April 2015 - Present
Time Warner Cable June 2012 - April 2015
Phone Net, Inc/Phone Ware, Inc. October 2010 - June 2012
Otis Spunkmeyer Inc. August 2008 - August 2009
AT&T Mobility November 1999 - December 2007
Skills
Account Management, B2B, Budgets, Business Development, Call Center, Call Centers, Change Management, Coaching, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Relations, Forecasting, Hiring, Lead Generation, Leadership, Leadership Development, Management, Marketing, Marketing Strategy, Negotiation, New Business Development, Operations Management, Performance Management, Process Improvement, Product Management, Project Planning, Quality Assurance, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Training, Vendor Management, Wireless, Workforce Management, Project Management, Salesforce.com, Strategy
Education
Philippine Christian University 1983 — 1986
B.S., Business Administration Marketing/Management
AT&T Mobility September 2010 - Present
Emitations.com December 2005 - March 2009
Summerbridge San Diego March 2003 - October 2005
Skills
Social Media Marketing, Entrepreneurship, Social Media, Public Relations, Facebook, Merchandising
Education
Pitzer College 2000 — 2004
Organizational Studies
Tristar Risk Management April 2014 - Present
Barking Frog Winery 2005 - Present
AT&T Mobility September 2008 - March 2009
Bilet Products Company May 2007 - January 2008
Stanton International November 2001 - September 2006
United Plastics Group-SPM August 2000 - June 2001
Education
Portland State University
Certification, Comprehensive Human Resource Management
AT&T Mobility November 2007 - Present
AT&T Mobility February 1998 - November 2007
Will Acklin Funeral Home September 1990 - December 1997
Education
Philander Smith College
BS, Computer Science
ActioNet, Inc. September 2014 - Present
AT&T Mobility January 2006 - October 2014
AT&T 2006 - January 2014
CSG Openline July 2004 - August 2005
Denali Advanced Integration July 2003 - July 2004
Amazon February 1998 - February 2003
Skills
BMC Remedy, Integration, Vendor Management, Requirements Analysis, ITIL, SharePoint, System Deployment, Troubleshooting, Software Development, Enterprise Architecture, Requirements Gathering, High Availability
Education
Pierce College at Fort Steilacoom 1991 — 1993
AT&T Mobility May 2009 - Present
Verizon Communications July 1999 - November 2008
GTE 1996 - July 1999
Skills
Customer Satisfaction, Customer Experience, Billing, Customer Service, Accounts Receivable, Excel, Word, PowerPoint, Coaching, Sales, Quality Assurance, Invoicing
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
MBA, Business Administration
University of Phoenix 1995 — 1999
BS, Information Systems/Business Administration
Southeast Colorado Power / SECOM December 2014 - Present
Pueblo West Metropolitan District // Pueblo West Water & Waste Water Enterprises October 2010 - August 2014
HARP Authority / HARP Foundation November 2008 - October 2010
AT&T Mobility February 2000 - October 2008
AT&T Mobility November 1999 - February 2000
AT&T January 1999 - October 1999
AT&T Mobility July 1998 - December 1998
Skills
Cross-functional Team..., Team Leadership, Sales Management, Team Building, Strategic Planning, Customer Satisfaction, Customer Service, Utilities Management, P&L Results, Project Management, Revenue Enhancement, Cost Reduction/Avoidance, International Management, Offshore Operations, Public Sector, Private Sector, Non-profit Leadership, Business Development, Call Center..., Regulatory Affairs, Legislative Affairs, Government Operations, Financial Mgmt, Billing Solutions
Education
The London School of Economics and Political Science (LSE) 1996 — 1997
MSc, Developmental Economics
Pontificia Universidad Católica del Ecuador 1995 — 1996
CEIA, Inter-American Studies
The University of Texas at El Paso 1986 — 1991
BBA, Marketing / Management
AT&T November 1999 - Present
AT&T Mobility 1999 - Present
AT&T 1999 - Present
Cingular 1999 - 2005
AT&T Wireless 1999 - 2004
Education
University of Washington 2000 — 2001
Certificate, Project Management
University of Washington 1995 — 1996
Certificate, Data Resource Management
Pontificia Universidad Católica Madre y Maestra 1985 — 1990
BS, Computer Science
The Standard February 2014 - Present
AT&T Mobility 2008 - June 2012
AT&T Mobility 2001 - August 2008
AT&T March 1997 - July 2001
Skills
Financial Analysis, Microsoft Excel, Accounts Receivable, Outlook, Banking, Customer Service, Microsoft Word, Wireless, Microsoft Office, Cellular Communications, PowerPoint, Mobile Technology, Telecommunications, Mobile Devices, Finance, Customer Satisfaction, Cold Calling, Call Center, Account Management, Call Centers, Payments, Customer Experience, Customer Retention
Education
Portland Community College 1994 — 1996
Associate's degree, Business Administration and Management, General
Hillsboro High School 1991 — 1994
AT&T Mobility June 2009 - Present
Publix Supermarkets December 2002 - June 2009
Scotty's Inc January 1986 - June 2002
Education
University of South Florida 1979 — 1981
BA, Business
Polk Community College 1977 — 1979
Associate's degree, Business Administration and Management, General
AT&T Mobility Community Relations Coordinator/Customer Assistant SupervisorBest BuyAugust 2007 - June 2009
Skills
Management, Direct Sales, Cold Calling, Training, Leadership, Sales, Public Relations, Sales Operations, Customer Experience, Customer Retention, Customer Satisfaction, Healthcare, Merchandising, Retail, Retail Sales, Sales Management, Sales Process, Customer Service
Education
Penn State University 1971 — 1975
B.S., Chemistry
U.S. Bank November 2013 - Present
Nike February 2012 - August 2013
AT&T Mobility August 2007 - February 2011
Skills
Customer Service, Technical Support, Troubleshooting, Networking, Telecommunications, Cisco Technologies, Windows Server, TCP/IP, Active Directory, Integration
Education
Portland Community College 2010 — 2012
Associate of Science (AS), Computer Systems Networking and Telecommunications
Dover Auto World June 2013 - Present
Cellular Freedom April 2013 - June 2013
Auto Fair Nissan October 2012 - April 2013
Small World Communications September 2010 - October 2012
Pepsi Beverages Company March 2008 - January 2010
AT&T Mobility June 1998 - November 2007
OfficeMax June 1992 - June 1998
CVS June 1985 - June 1992
Skills
Sales, Sales Operations, Sales Management, New Business Development, Direct Sales, Selling
Education
Salem State University 1994 — 1998
Masters, Education
Plymouth State University 1981 — 1985
Bachelor, Psychology/Marketing
SunGard August 2015 - Present
Treasury Strategies, Inc. October 2012 - June 2015
FNA Group June 2011 - October 2012
Anderson & Strudwick November 2010 - June 2011
AT&T Mobility November 2007 - June 2010
Skills
Treasury Management, Treasury, Banking, Financial Services, Payments, Cash Management, Finance, Working Capital..., Capital Markets, Corporate Finance, Leadership, Strategic Financial..., Investment Banking, Financial Risk, Portfolio Management, Investments, Derivatives, Credit, FX Options, Cash Flow Forecasting, Analysis, Forecasting, Accounting, Business Analysis, Process Improvement, Financial Markets, Cash Flow, Cash, Internal Controls, Trading, Fixed Income, Financial Reporting, Sales Operations, Project Management, Business Strategy, Relationship Management, Public Speaking, Project
Education
Portland State University 2005 — 2010
BS, Economics & Mathematics
Nitori USA May 2015 - Present
Robin McGraw Revelation September 2014 - March 2015
New York and Company January 2014 - September 2014
Locker room by Lids July 2013 - December 2013
Hideoki January 2013 - July 2013
AT&T Mobility January 2012 - July 2013
Nordstrom June 2011 - January 2012
Traffic Shoes October 2010 - June 2011
Education
Virginia Commonwealth University 2007 — 2010
Bachelor of Arts, Fashion Merchandising
Philadelphia University 2006 — 2007
BA, Fashion Merchandising
HCL/FedEx August 2013 - Present
Alcatel-Lucent January 2007 - August 2013
CVS Pharmacare March 2005 - January 2007
AT&T Wireless July 1988 - April 2004
AT&T 1988 - 2004
AT&T Mobility 1988 - 2004
Skills
Avaya, CMS, Callcenter, Call Center, VoIP, Fiber Optics, Data Center, Wireless, IP, Call Centers, Ethernet, Network Design, SIP, Telephony, Unified Communications, Telecommunications, Computer Network..., Switches, Routing, QoS, LAN-WAN, MPLS, Network Engineering, ATM networks, Avaya Technologies
Education
Penn State University
BS, Management
Appirio March 2015 - Present
Appirio May 2012 - Present
First Quality February 2008 - May 2012
AT&T Mobility 2003 - 2008
PPL Corporation February 1998 - January 2003
Assigned to Multiple Clients January 1995 - January 1999
Krautkramer Branson January 1993 - January 1995
Alltel Information Services January 1990 - January 1993
Woolrich January 1984 - January 1990
Skills
Salesforce.com, Force.com, MySQL, Java, JavaScript, Microsoft SQL Server, Cloud Computing, Visualforce, Apex, Pyxis Mobile, jQuery, Web Services, SQL Server, Microstrategy, Software Development, XML, SaaS, ERP, Oracle Application...
Education
Pennsylvania College of Technology 1979 — 1981
AS, Computer Science
AT&T Mobility October 2009 - Present
Plymouth Park Department June 2001 - June 2009
City of Plymouth Indiana 2001 - 2009
Skills
Project Management, Customer Satisfaction, Sales, Sales Management, Team Building, Marketing, Management, Customer Service, Recruiting, Training, Public Speaking, Event Planning, Direct Sales, Social Networking, Coaching, Fundraising, Social Media, Public Relations, Event Management, Program Management, Retail, Leadership, Nonprofits, Account Management, Marketing Communications
Education
Point Park College 1990 — 1994
Bachelor's degree, Theatre
Advantage Sales & Marketing August 2014 - Present
AT&T Mobility May 2007 - Present
AT&T April 2007 - Present
AT&T Wireless/Cingular Wireless November 2002 - April 2007
Nextel Communications / Teletech June 2001 - June 2002
Spa World Inc June 2000 - June 2001
Gulf Coast Chamber of Commerce April 1999 - December 1999
Skills
Call Centers, Coaching, Telecommunications, Direct Sales, Customer Retention, Customer Satisfaction, Wireless, Sales Process, Sales, Sales Operations, Sales Management, Mobile Devices, Customer Experience, Leadership, Account Management, Team Building, Team Leadership, Customer Service, Management, B2B, Retail
Education
Pennsylvania College of Technology 1990 — 1992
Associate, Advertising Design
Blackwolfsystems March 2012 - June 2013
AT&T Mobility September 2007 - August 2009
Rockwell Collins February 2006 - September 2007
RAVE LLC March 2005 - August 2005
Intersil January 2000 - July 2004
Harris Corporation April 1984 - January 2000
Skills
Microsoft Office, Semiconductors, Troubleshooting
Education
United Electronics Institute Tampa,Fl 1982 — 1984
AS Electronics Technology
Pensacola Junior College 1979 — 1980
AA
AT&T Mobility
Skills
Wireless, Telecommunications, Microsoft Office, Networking, Mobile Devices, Cisco Technologies, Linux, VoIP, Switches, Network Design
Education
Penn State University
AT&T Mobility December 2005 - Present
LIFE.COM January 1997 - December 2005
Education
Pittsburg State University 1993 — 1997
AT&T Mobility November 2005 - Present
Costco Wholesale May 2008 - August 2008
Horizon Restoration September 2007 - February 2008
Skills
Outstanding Customer..., Great Sales Experience, Retail, Team Leadership, Teamwork, Goal Oriented, Goal Development, Fast Learner, Problem Solving
Education
Portland Community College 2009 — 2013
Assoicate Degree, Fire Protection
Tigard High 1999 — 2002
General Studies, General
Fidelity National Information Services January 2011 - June 2012
AT&T Mobility September 2009 - July 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Typing, Data Entry, Ten Key, Communication Skills, People Skills, PeopleSoft, Operating Systems, Software Documentation, Telephone Skills
Education
Philander Smith College 2005 — 2007
Biology/Biological Sciences, General
University of Arkansas at Fayetteville 1999 — 2002
Pre-Medicine/Pre-Medical Studies
The Standard November 2013 - Present
Cedar Mill Community Library June 1991 - November 2013
Accountemps August 2013 - September 2013
AT&T Mobility April 2000 - June 2012
Wells Fargo April 1997 - March 2000
Talent Tree Staffing 1995 - April 1997
Skills
Analytical Skills, Problem Solving, Oral & Written..., Sensitive Information, 10 Key, Mentoring New Hires, Microsoft Excel, Microsoft Word, Amdocs Clarify, Telegence, Access, Call Center, Accounts Receivable, Call Centers, Management, Customer Service, PowerPoint, Software Documentation, Customer Satisfaction, Data Entry, Finance, Editing, Outlook, Training, Coaching, Microsoft Office, Data Analysis, Process Scheduler, Account Reconciliation, Customer Retention, Customer Experience
Education
Portland Community College 1996 — 1999
Associate of Science (AS)
AT&T Mobility September 2013 - Present
AT&T Mobility July 2012 - September 2013
AT&T Mobility July 2007 - June 2012
ACS Inc. February 2004 - July 2007
Skills
Call Center, Customer Retention, Troubleshooting, Sales, Project Management, Outlook, Customer Service, Coaching, Process Improvement, Customer Satisfaction, Telecommunications, Direct Sales
Education
Portland Community College 2001 — 2003
Apollo College 2000 — 2001
Medical Assisting
Comcast Cable 2010 - 2012
AT&T Mobility June 2006 - January 2010
Education
Portland Community College 2012 — 2012
Roseburg high school
AT&T Mobility July 2011 - Present
Education
Pierce College
AT&T Mobility February 2008 - January 2010
Verizon Wireless January 2004 - January 2007
Skills
Sales, Sales Management, Sales Operations, Sales Process, Short Sales, Sales Presentations, Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Customer Experience, Customer Oriented, Customer Acquisition, Customer Engagement, Customer Support, Business Strategy, Business Analysis, New Business Development, Business Planning, Business Intelligence, Business Process, Small Business, Business, Management Consulting, Consulting, Consumer Products, Consumer Electronics, Public Speaking, Public Relations, Cellular Communications, Phone Etiquette, Production Managment, Executive Management, Executive Coaching, Account Management, Key Account Management, Personnel Management, Organization, Organizational..., Leadership, Team Leadership, Leadership Development, Cross-functional Team..., Team Building, Teamwork, Team Management, Team-oriented, Marketing Strategy, Product Marketing, Product Management
Education
Portland Community College 2013 — 2015
Portland State University 2002 — 2004
Bachelor of Business Administration (BBA)
Morris Home services January 2013 - Present
Mosaic SE Kansas August 2012 - January 2013
AT&T Mobility January 2008 - July 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support, Communication, Communication Skills, Staff Development, Writing, Creativity, Creative Writing, Desktop Publishing, Client Liaison, Cooperation, Teaching, Troubleshooting, Creative Problem Solving, Human Resources, Quality Assurance, Public Speaking, Listening to customers, Keen Listener, Keeping Things Simple, Documentations, Document Review, Document Drafting, Art, Craft, Paper Craft, Newsletters, Bulletins, Flyers, Brochures, Business Cards, Business Correspondence, Public Relations, Graphic Design, Highly detail oriented, Self-starter, Self-management, Self-confidence, Time Management, Children, Widows, Crisis Intervention, Therapeutic Crisis..., Social Skills, Psychology, Loyal, Courtesy
Education
Pittsburg State University 2009 — 2012
Social Work & Psychology
South Plains College 1997 — 2001
Applied Rehab psychology
ITT Technical Institute May 2013 - Present
AT&T Mobility June 2011 - May 2013
MMM Inc April 2004 - April 2011
Skills
Microsoft Office, Medical Terminology, Medical Billing, Customer Service, Marketing, Retail Category..., College Recruiting, Sales Management, Advertising, Former Fully Licensed..., Former EMT-I
Education
Pittsburg State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Pittsburg State University
Bachelor of Business Administration (B.B.A.), Marketing