Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Employees
Employee
Years
Job
Industry
Kimberly Whitehead Kimberly Whitehead's Sykes Experience September 2014 - Present
Job Customer Care Specialist
Industry Telecommunications
Experience
Advantage Sales & Marketing April 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Sykes September 2014 - Present
Georgia Test and Inspection August 2014 - September 2014
Nu Personnel Inc July 2014 - August 2014
Alorica December 2013 - April 2014
Convergys April 2011 - June 2012
Advantage Sales & Marketing February 2010 - March 2011
AT&T Mobility June 2009 - June 2010
Advantage Human Resources April 2007 - January 2008
Skills
Data Entry, Troubleshooting, Customer Service, Product Demonstration, Food Safety, Microsoft Office, Retail, Customer Satisfaction, Mobile Devices, Time Management, Telephone Skills, Research, Teamwork, Customer Experience, Microsoft Word, PowerPoint, Microsoft Excel, SAP, Data Analysis, Sales, Windows 7, Spreadsheets, Employee Training, 10 Key, Hiring, Outlook, Call Centers, Telecommunications, Team Building, Cashiering, Technical Support, Problem Solving, Communication, Customer Retention
Education
Johnson & Wales University-Charlotte 2012 — 2016
Hotel & Lodging Management
Durham Technical Community College 1989 — 1991
Associate in Applied Science, Paralegal Technology
Advantage Sales & Marketing April 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Sykes September 2014 - Present
Georgia Test and Inspection August 2014 - September 2014
Nu Personnel Inc July 2014 - August 2014
Alorica December 2013 - April 2014
Convergys April 2011 - June 2012
Advantage Sales & Marketing February 2010 - March 2011
AT&T Mobility June 2009 - June 2010
Advantage Human Resources April 2007 - January 2008
Skills
Data Entry, Troubleshooting, Customer Service, Product Demonstration, Food Safety, Microsoft Office, Retail, Customer Satisfaction, Mobile Devices, Time Management, Telephone Skills, Research, Teamwork, Customer Experience, Microsoft Word, PowerPoint, Microsoft Excel, SAP, Data Analysis, Sales, Windows 7, Spreadsheets, Employee Training, 10 Key, Hiring, Outlook, Call Centers, Telecommunications, Team Building, Cashiering, Technical Support, Problem Solving, Communication, Customer Retention
Education
Johnson & Wales University-Charlotte 2012 — 2016
Hotel & Lodging Management
Durham Technical Community College 1989 — 1991
Associate in Applied Science, Paralegal Technology
Erin Hurt Erin Hurt's Sykes Experience August 2013 - March 2014
Job Front Desk Agent at Hampton Inn & Suites by HILTON
Industry Hospitality
Experience
Hampton Inn & Suites by HILTON March 2014 - Present
Sykes August 2013 - March 2014
Madison Bank May 2012 - May 2013
Multiband May 2011 - May 2012
Cracker Barrel September 2006 - October 2008
Skills
Customer Service, Customer Satisfaction, Call Centers, Microsoft Office, Social Media, Sales, Customer Experience, Team Building, Team Leadership, Microsoft Excel, Microsoft Word, Public Relations, Time Management, Outlook, Teamwork, Data Entry
Education
Hazard Community and Technical College 2013 — 2016
Associate's degree, Registered Nursing/Registered Nurse
Eastern Kentucky University 2004 — 2008
Bachelors, Public Relations
Hampton Inn & Suites by HILTON March 2014 - Present
Sykes August 2013 - March 2014
Madison Bank May 2012 - May 2013
Multiband May 2011 - May 2012
Cracker Barrel September 2006 - October 2008
Skills
Customer Service, Customer Satisfaction, Call Centers, Microsoft Office, Social Media, Sales, Customer Experience, Team Building, Team Leadership, Microsoft Excel, Microsoft Word, Public Relations, Time Management, Outlook, Teamwork, Data Entry
Education
Hazard Community and Technical College 2013 — 2016
Associate's degree, Registered Nursing/Registered Nurse
Eastern Kentucky University 2004 — 2008
Bachelors, Public Relations
Davis (bdavis18) Davis (bdavis18)'s Sykes Experience February 2014 - Present
Job Student at Fayetteville State University
Industry Military
Experience
Finish Line September 2014 - Present
Sykes February 2014 - Present
US Army July 2011 - Present
Skills
Microsoft Office, Customer Service, Leadership, Microsoft Excel, Management, Microsoft Word, Public Speaking, PowerPoint, Project Management, Strategic Planning, Sales
Education
Fayetteville State University 2010 — 2014
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Finish Line September 2014 - Present
Sykes February 2014 - Present
US Army July 2011 - Present
Skills
Microsoft Office, Customer Service, Leadership, Microsoft Excel, Management, Microsoft Word, Public Speaking, PowerPoint, Project Management, Strategic Planning, Sales
Education
Fayetteville State University 2010 — 2014
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Chris Melton Chris Melton's Sykes Experience April 2007 - Present
Job Director of Operations at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes April 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Outsourcing, Vendor Relationships, Brand Management, HR Policies, Interviews, Invoicing, New Business Development, Project Management, Quality Management, Customer Satisfaction, Call Centers, Operations Management, Performance Management, Workforce Management, Contact Centers, BPO, Inbound Marketing, Process Improvement, Call Center Development
Education
Drury University 1988 — 1993
Bachelor of Arts (B.A.), Political Science and Government
Sykes April 2007 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Outsourcing, Vendor Relationships, Brand Management, HR Policies, Interviews, Invoicing, New Business Development, Project Management, Quality Management, Customer Satisfaction, Call Centers, Operations Management, Performance Management, Workforce Management, Contact Centers, BPO, Inbound Marketing, Process Improvement, Call Center Development
Education
Drury University 1988 — 1993
Bachelor of Arts (B.A.), Political Science and Government
Calvin Wilkes Calvin Wilkes's Sykes Experience September 2009 - July 2011
Job Merchandiser at Kellogg Company
Industry Computer Software
Experience
Kellogg Company July 2014 - Present
Eastern Washington University November 2012 - June 2014
Sykes September 2009 - July 2011
Arby's Restaurant Group, Inc. March 2008 - September 2009
Skills
Programming Languages, Teamwork, Works well individually, Self-motivated..., Core Java, Programming Concepts, C Language, CMS, Archives, Hardware Architecture, JGrasp, Learn New Software..., Quick Learer, Research, APIs, Optimizing Performance, Organization, Python
Education
Eastern Washington University 2011 — 2014
Bachelor of Science (B.S.), Computer Science
Walla Walla Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Kellogg Company July 2014 - Present
Eastern Washington University November 2012 - June 2014
Sykes September 2009 - July 2011
Arby's Restaurant Group, Inc. March 2008 - September 2009
Skills
Programming Languages, Teamwork, Works well individually, Self-motivated..., Core Java, Programming Concepts, C Language, CMS, Archives, Hardware Architecture, JGrasp, Learn New Software..., Quick Learer, Research, APIs, Optimizing Performance, Organization, Python
Education
Eastern Washington University 2011 — 2014
Bachelor of Science (B.S.), Computer Science
Walla Walla Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Shiela Delos Reyes Shiela Delos Reyes's Sykes Experience February 2005 - May 2005
Job Recruitment Specialist
Industry Staffing and Recruiting
Experience
M & M Medical Supplies June 2014 - Present
Convergys June 2007 - February 2008
TeleTech March 2007 - June 2007
TeleTech August 2005 - March 2007
Sykes February 2005 - May 2005
kgb September 2004 - January 2005
Far East English Language Center December 2003 - August 2004
Skills
Interviews, Recruiting, Talent Acquisition, Hiring, Temporary Placement, Management, Job Descriptions, Leadership, Customer Service, Performance Management
Education
De La Salle University 2003 — 2004
Certificate Program, Teacher Certificate Program
Saint Paul University 1997 — 2002
Bachelor of Science (BS), Psychology
M & M Medical Supplies June 2014 - Present
Convergys June 2007 - February 2008
TeleTech March 2007 - June 2007
TeleTech August 2005 - March 2007
Sykes February 2005 - May 2005
kgb September 2004 - January 2005
Far East English Language Center December 2003 - August 2004
Skills
Interviews, Recruiting, Talent Acquisition, Hiring, Temporary Placement, Management, Job Descriptions, Leadership, Customer Service, Performance Management
Education
De La Salle University 2003 — 2004
Certificate Program, Teacher Certificate Program
Saint Paul University 1997 — 2002
Bachelor of Science (BS), Psychology
nakia stewart nakia stewart's Sykes Experience March 2009 - December 2010
Job Patient Account Representative at MedAssist (now Firstsource Solutions USA)
Industry Insurance
Experience
MedAssist (now Firstsource Solutions USA) September 2014 - Present
Humana July 2013 - September 2014
Humana June 2012 - July 2013
Humana April 2011 - June 2012
Adecco Group November 2010 - April 2011
Sykes March 2009 - December 2010
Skills
Windows 7, Windows XP Pro, Windows Vista, Windows 8, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Medical Terminology, Medical Billing, Medical Coding, Claims Resolution, Claims Investigations, Employee Training, Inventory Control, Loss Prevention, HIPAA, Retail Sales, Desktop Publishing, Remote Desktop, Desktop Intergration, Warehousing, Stock Control, Receivers, Cashiering, Store Operations, Humana Systems..., Customer Service, SharePoint, Medical Office, Health Insurance, Medicare, Medicaid, Employee Benefits, Claim, Data Entry, Sales, Insurance, Leadership, Call Centers
Education
Southern New Hampshire University 2013 — 2017
Bachelor's Degree, Hospital and Health Care Facilities Administration/Management, 2.6
Spencerian College 2015 — 2016
Diploma, Medical/Clinical Assistant
Sullivan University 2011 — 2012
Certificate, Medical Insurance Coding Specialist/Coder, 3.2
Elizabethtown Community and Technical College 2008 — 2011
Associate's Degree, Medical Insurance Coding Specialist/Coder, 2.6
Meade County High School 2000 — 2004
High School, General Studies, 3.4
MedAssist (now Firstsource Solutions USA) September 2014 - Present
Humana July 2013 - September 2014
Humana June 2012 - July 2013
Humana April 2011 - June 2012
Adecco Group November 2010 - April 2011
Sykes March 2009 - December 2010
Skills
Windows 7, Windows XP Pro, Windows Vista, Windows 8, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Medical Terminology, Medical Billing, Medical Coding, Claims Resolution, Claims Investigations, Employee Training, Inventory Control, Loss Prevention, HIPAA, Retail Sales, Desktop Publishing, Remote Desktop, Desktop Intergration, Warehousing, Stock Control, Receivers, Cashiering, Store Operations, Humana Systems..., Customer Service, SharePoint, Medical Office, Health Insurance, Medicare, Medicaid, Employee Benefits, Claim, Data Entry, Sales, Insurance, Leadership, Call Centers
Education
Southern New Hampshire University 2013 — 2017
Bachelor's Degree, Hospital and Health Care Facilities Administration/Management, 2.6
Spencerian College 2015 — 2016
Diploma, Medical/Clinical Assistant
Sullivan University 2011 — 2012
Certificate, Medical Insurance Coding Specialist/Coder, 3.2
Elizabethtown Community and Technical College 2008 — 2011
Associate's Degree, Medical Insurance Coding Specialist/Coder, 2.6
Meade County High School 2000 — 2004
High School, General Studies, 3.4
Kevin Negron Kevin Negron's Sykes Experience May 2014 - Present
Job Online Customer Service Rep at Sykes
Industry E-Learning
Experience
Sykes May 2014 - Present
winphone July 2011 - March 2014
Telephone Easy English Inc. September 2010 - July 2011
Education and Culture International, Executive Building, Makati Ave cor Buendia, Makati. March 2010 - September 2010
Ildaeil-Edu, Inc / Saeha, Trafalgar Bldg., Makati / Tycoon Ctr, Pasig November 2008 - March 2010
Skills
Classroom, Curriculum Development, Teaching, Curriculum Design, Tutoring, Teacher Training, ESL, Adult Education, Lesson Planning, Classroom Management, E-Learning, Instructional Design, Public Speaking, Research, Microsoft Word, Leadership, Management, Team Building, Data Entry, Administrative Skills
Education
Asian Seminary of Christian Ministries 2005 — 2008
BS, Theology/Theological Studies
DeVry University-California 2002 — 2003
BS, Theology/Theological Studies
Sykes May 2014 - Present
winphone July 2011 - March 2014
Telephone Easy English Inc. September 2010 - July 2011
Education and Culture International, Executive Building, Makati Ave cor Buendia, Makati. March 2010 - September 2010
Ildaeil-Edu, Inc / Saeha, Trafalgar Bldg., Makati / Tycoon Ctr, Pasig November 2008 - March 2010
Skills
Classroom, Curriculum Development, Teaching, Curriculum Design, Tutoring, Teacher Training, ESL, Adult Education, Lesson Planning, Classroom Management, E-Learning, Instructional Design, Public Speaking, Research, Microsoft Word, Leadership, Management, Team Building, Data Entry, Administrative Skills
Education
Asian Seminary of Christian Ministries 2005 — 2008
BS, Theology/Theological Studies
DeVry University-California 2002 — 2003
BS, Theology/Theological Studies
Katie Mitrano Katie Mitrano's Sykes Experience October 2013 - Present
Job at
Industry Education Management
Experience
Self Employed Daycare Provider September 2014 - Present
Sykes October 2013 - Present
Raggedy Ann & Andy Daycare January 2006 - August 2014
Skills
Curriculum Design, Curriculum Development, Teaching, Lesson Planning, Classroom, Early Childhood..., Tutoring, Staff Development, Classroom Management, Special Education, Educational Leadership, Teacher Training, Literacy, Elementary Education, Community Outreach, Microsoft Word, PowerPoint, Program Development
Education
Finger Lakes Community College
A.A.S. Humanities
State University of New York College at Oswego
Self Employed Daycare Provider September 2014 - Present
Sykes October 2013 - Present
Raggedy Ann & Andy Daycare January 2006 - August 2014
Skills
Curriculum Design, Curriculum Development, Teaching, Lesson Planning, Classroom, Early Childhood..., Tutoring, Staff Development, Classroom Management, Special Education, Educational Leadership, Teacher Training, Literacy, Elementary Education, Community Outreach, Microsoft Word, PowerPoint, Program Development
Education
Finger Lakes Community College
A.A.S. Humanities
State University of New York College at Oswego
Lauren Engle's Sykes Experience March 2008 - June 2008
Job Office Assistant at Watts Homes
Industry Retail
Experience
Belk 2012 - 2012
Sykes March 2008 - June 2008
Watts Homes March 2001 - July 2004
Skills
Computer Graphics, Computer Software..., Office Administration, Front Office, Microsoft Excel, Microsoft Office, Management, Sales
Education
Eastern Kentucky University 2008 — 2013
Bachelor of Arts (B.A.), Art/Art Studies, General
Belk 2012 - 2012
Sykes March 2008 - June 2008
Watts Homes March 2001 - July 2004
Skills
Computer Graphics, Computer Software..., Office Administration, Front Office, Microsoft Excel, Microsoft Office, Management, Sales
Education
Eastern Kentucky University 2008 — 2013
Bachelor of Arts (B.A.), Art/Art Studies, General
DAMARIS MONTERO DAMARIS MONTERO's Sykes Experience August 2011 - March 2012
Job Core operations specialist @ Nielsen
Industry Broadcast Media
Experience
Advanced Personnel Resources, Inc. March 2012 - Present
Sykes August 2011 - March 2012
Education
Erie Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), SOCIAL SCIENCES AND HUMANITIES
Advanced Personnel Resources, Inc. March 2012 - Present
Sykes August 2011 - March 2012
Education
Erie Community College 2009 — 2012
Associate of Arts and Sciences (A.A.S.), SOCIAL SCIENCES AND HUMANITIES
Christel Janine Mamaril Christel Janine Mamaril's Sykes Experience 2007 - 2007
Job Marketing at Regent Travel Corporation
Industry Leisure, Travel & Tourism
Experience
Regent Travel Corporation November 2007 - Present
Regent Travel Corporation October 2007 - June 2010
Sykes 2007 - 2007
Skills
Positive Psychology, Performance Enhancement, mental skills training, Team Building, Qualitative Research, Event Management, Recruiting, Marketing Communications, Social Media Marketing, Marketing Strategy, Marketing, Public Relations, Advertising, Event Planning, Maritime, Online Advertising, Social Media, Digital Marketing, Marketing Management
Education
Barry University 2013 — 2015
Sport Psychology and Exercise Performance Enhancement, Psychology
De La Salle University 2002 — 2007
Bachelor of Arts major in Psychology and Bachelor of Science in Marketing Managemen, Marketing
Regent Travel Corporation November 2007 - Present
Regent Travel Corporation October 2007 - June 2010
Sykes 2007 - 2007
Skills
Positive Psychology, Performance Enhancement, mental skills training, Team Building, Qualitative Research, Event Management, Recruiting, Marketing Communications, Social Media Marketing, Marketing Strategy, Marketing, Public Relations, Advertising, Event Planning, Maritime, Online Advertising, Social Media, Digital Marketing, Marketing Management
Education
Barry University 2013 — 2015
Sport Psychology and Exercise Performance Enhancement, Psychology
De La Salle University 2002 — 2007
Bachelor of Arts major in Psychology and Bachelor of Science in Marketing Managemen, Marketing
Michael Stallard's Sykes Experience March 1999 - June 2004
Job Sr. Manager Sales Enablement at hibu
Industry Marketing and Advertising
Experience
hibu July 2003 - Present
hibu May 2011 - June 2013
Yellowbook September 2008 - May 2011
Yellowbook November 2004 - September 2008
Sykes March 1999 - June 2004
Skills
Salesforce.com, Sales Enablement, Sales Enablement Tools, Strategic Leadership, Operations Management, Technical Training, Hands-on Training, Training & Development, Program Management, Sales Presentations, Lead Generation, SEM, Online Advertising, Advertising Sales, Account Management, B2B, Mobile Marketing, Direct Marketing, Online Marketing, Sales, PPC, Cold Calling, Search Advertising, Digital Marketing, SEO, Advertising, Google Adwords, Sales Management, Training, Mobile Advertising, Customer Acquisition, Customer Retention, Strategy, Team Leadership, Strategic Partnerships, Software Training, Training Delivery, Selling, Product Management, Leadership Development, Consultative Selling, Staff Training, Microsoft Office, Managing Deadlines, Ninja Skills, CRM
Education
Eastern Kentucky University 1992 — 1994
Associates, Applied Science
hibu July 2003 - Present
hibu May 2011 - June 2013
Yellowbook September 2008 - May 2011
Yellowbook November 2004 - September 2008
Sykes March 1999 - June 2004
Skills
Salesforce.com, Sales Enablement, Sales Enablement Tools, Strategic Leadership, Operations Management, Technical Training, Hands-on Training, Training & Development, Program Management, Sales Presentations, Lead Generation, SEM, Online Advertising, Advertising Sales, Account Management, B2B, Mobile Marketing, Direct Marketing, Online Marketing, Sales, PPC, Cold Calling, Search Advertising, Digital Marketing, SEO, Advertising, Google Adwords, Sales Management, Training, Mobile Advertising, Customer Acquisition, Customer Retention, Strategy, Team Leadership, Strategic Partnerships, Software Training, Training Delivery, Selling, Product Management, Leadership Development, Consultative Selling, Staff Training, Microsoft Office, Managing Deadlines, Ninja Skills, CRM
Education
Eastern Kentucky University 1992 — 1994
Associates, Applied Science
D'Arcy Bond D'Arcy Bond's Sykes Experience 1997 - 2004
Job Production Coordinator at Chickasaw Nation Division of Commerce
Industry Media Production
Experience
Chickasaw Nation Division of Commerce June 2012 - Present
Chickasaw Nation Division of Commerce September 2011 - September 2012
Chickasaw Nation Division of Commerce July 2008 - September 2011
Verizon Business December 2005 - May 2006
Sykes 1997 - 2004
Skills
Customer Service, Casino, Microsoft Office, Gaming Industry, Team Building, Email Marketing, Process Scheduler, Budgets, Advertising, Public Relations, Hospitality, Customer Satisfaction, Marketing, Marketing Strategy, Program Management, Management, Sales Management, Marketing Communications, Event Management, Gaming, Strategic Planning, Coaching, Event Planning, Policy, Social Networking, Team Leadership, Social Media, Social Media Marketing, Market Research, Leadership, Facebook, Recruiting
Education
East Central University 1997 — 2009
Tulsa Community College
Associate of Science, 2005
East Central University - Ada OklahomaBusiness
Chickasaw Nation Division of Commerce June 2012 - Present
Chickasaw Nation Division of Commerce September 2011 - September 2012
Chickasaw Nation Division of Commerce July 2008 - September 2011
Verizon Business December 2005 - May 2006
Sykes 1997 - 2004
Skills
Customer Service, Casino, Microsoft Office, Gaming Industry, Team Building, Email Marketing, Process Scheduler, Budgets, Advertising, Public Relations, Hospitality, Customer Satisfaction, Marketing, Marketing Strategy, Program Management, Management, Sales Management, Marketing Communications, Event Management, Gaming, Strategic Planning, Coaching, Event Planning, Policy, Social Networking, Team Leadership, Social Media, Social Media Marketing, Market Research, Leadership, Facebook, Recruiting
Education
East Central University 1997 — 2009
Tulsa Community College
Associate of Science, 2005
East Central University - Ada OklahomaBusiness
Stanley Cochran's Sykes Experience May 2012 - May 2013
Job Assistant Warehouse Manager at Areas USA Inc.
Industry Logistics and Supply Chain
Experience
Areas USA Inc. March 2015 - Present
Spherion March 2014 - August 2014
Capstone Logistics, LLC June 2013 - December 2013
Sykes May 2012 - May 2013
Unisys May 2010 - April 2012
Hertz March 2010 - September 2010
American Wings, Inc. April 2008 - February 2010
Swissport Cargo Services February 2005 - March 2008
Virgin Atlantic Cargo August 1998 - February 2005
Skills
Microsoft Excel, Customer Service, Data Entry, Invoicing, Outlook, Microsoft Office, Office Management, Call Centers, Customer Satisfaction, Teamwork, Import and Export..., Import/Export Operations, Possess strong..., Intercultural..., Interpersonal..., Computer Proficiency, Management, Operations Management, Team Management, Account Management, Time Management, Skilled Multi-tasker, Operational Planning, Strategic Planning, Business Planning, Business Strategy, Business Process..., Problem Solving, Accounting, Accounting Applications, Accounts Payable, Accounts Payable &..., Account Reconciliation
Education
Dickinson State University 2010 — 2013
Bachelor of Science (BS), Business Administration, Management and Operations
Miami Dade College 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Miami Dade College 2007 — 2010
Associate of Arts (AA), Business Administration and Management, General
Areas USA Inc. March 2015 - Present
Spherion March 2014 - August 2014
Capstone Logistics, LLC June 2013 - December 2013
Sykes May 2012 - May 2013
Unisys May 2010 - April 2012
Hertz March 2010 - September 2010
American Wings, Inc. April 2008 - February 2010
Swissport Cargo Services February 2005 - March 2008
Virgin Atlantic Cargo August 1998 - February 2005
Skills
Microsoft Excel, Customer Service, Data Entry, Invoicing, Outlook, Microsoft Office, Office Management, Call Centers, Customer Satisfaction, Teamwork, Import and Export..., Import/Export Operations, Possess strong..., Intercultural..., Interpersonal..., Computer Proficiency, Management, Operations Management, Team Management, Account Management, Time Management, Skilled Multi-tasker, Operational Planning, Strategic Planning, Business Planning, Business Strategy, Business Process..., Problem Solving, Accounting, Accounting Applications, Accounts Payable, Accounts Payable &..., Account Reconciliation
Education
Dickinson State University 2010 — 2013
Bachelor of Science (BS), Business Administration, Management and Operations
Miami Dade College 2008 — 2010
Associate of Arts (AA), Business Administration and Management, General
Miami Dade College 2007 — 2010
Associate of Arts (AA), Business Administration and Management, General
Robert Begley Robert Begley's Sykes Experience August 2009 - August 2010
Job Collections Manager
Industry Financial Services
Experience
Procarent December 2014 - Present
Firstsource Solutions Limited November 2014 - December 2014
Caine & Weiner October 2012 - October 2014
Republic Bank Tax Refund Solutions August 2010 - February 2012
Sykes August 2009 - August 2010
Skills
Delivering Results, Collections, Client Services, Credit Cards, Call Center, Information Systems, Credit, Vendor Management, Payments, Asset, Business Services, Contact Center..., New Business..., Customer Experience, Business, Partnerships, Outsourcing, Back Office, Call Center Development, Relationship Management, Workforce Management, Credit Analysis, Credit Risk, Financial Services, Call Centers, Debt Management, Loan Servicing, Customer Service
Education
Webster University 1990 — 1991
Master of Business Administration (M.B.A.), Not complete
Eastern Kentucky University 1983 — 1987
Bachelor of Business Administration (BBA), Marketing
Procarent December 2014 - Present
Firstsource Solutions Limited November 2014 - December 2014
Caine & Weiner October 2012 - October 2014
Republic Bank Tax Refund Solutions August 2010 - February 2012
Sykes August 2009 - August 2010
Skills
Delivering Results, Collections, Client Services, Credit Cards, Call Center, Information Systems, Credit, Vendor Management, Payments, Asset, Business Services, Contact Center..., New Business..., Customer Experience, Business, Partnerships, Outsourcing, Back Office, Call Center Development, Relationship Management, Workforce Management, Credit Analysis, Credit Risk, Financial Services, Call Centers, Debt Management, Loan Servicing, Customer Service
Education
Webster University 1990 — 1991
Master of Business Administration (M.B.A.), Not complete
Eastern Kentucky University 1983 — 1987
Bachelor of Business Administration (BBA), Marketing
Orsolya KÁRÁSZ's Sykes Experience March 2008 - November 2008
Job Project manager at Avaya
Industry Telecommunications
Experience
Avaya October 2013 - Present
BT Global Services June 2011 - October 2013
IBM November 2009 - June 2011
Sykes March 2008 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Negotiation, Account Management, Team Leadership, Project Management
Education
Ecole supérieure de Gestion 2007 — 2008
BGF KKFK 2004 — 2008
Bachelor's degree, Economics
Avaya October 2013 - Present
BT Global Services June 2011 - October 2013
IBM November 2009 - June 2011
Sykes March 2008 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Negotiation, Account Management, Team Leadership, Project Management
Education
Ecole supérieure de Gestion 2007 — 2008
BGF KKFK 2004 — 2008
Bachelor's degree, Economics
Barbara Szij Barbara Szij's Sykes Experience September 2013 - January 2014
Job at
Industry Museums and Institutions
Experience
Humen Magazin December 2014 - Present
Humen Magazin July 2013 - Present
Sykes September 2013 - January 2014
Szondaphone Kft. May 2013 - September 2013
Gyerekváros Kft. March 2012 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Photoshop, Social Media, English, Editing, Proofreading, Blogging
Education
Eötvös Loránd Tudományegyetem 2008 — 2011
Bachelor's degree, Art History
Tóparti Gimnázium és Művészeti Szakközépiskola 2003 — 2007
High School
Eötvös Loránd Tudományegyetem
Master's Degree, Art History
Humen Magazin December 2014 - Present
Humen Magazin July 2013 - Present
Sykes September 2013 - January 2014
Szondaphone Kft. May 2013 - September 2013
Gyerekváros Kft. March 2012 - September 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, Photoshop, Social Media, English, Editing, Proofreading, Blogging
Education
Eötvös Loránd Tudományegyetem 2008 — 2011
Bachelor's degree, Art History
Tóparti Gimnázium és Művészeti Szakközépiskola 2003 — 2007
High School
Eötvös Loránd Tudományegyetem
Master's Degree, Art History
LaTosha Peterkin LaTosha Peterkin's Sykes Experience October 2014 - Present
Job Substitute Teacher at Hoke County Board of Education
Industry Mental Health Care
Experience
Sykes October 2014 - Present
Divine Creations July 2014 - Present
Peterkin Catering January 2013 - Present
Sisters Creating A Bond August 2010 - Present
Hoke County Board of Education November 2008 - Present
Peterkin and Associates October 2010 - November 2011
Skills
Mental Health, Teaching, Psychology, Psychotherapy, Microsoft Office, Microsoft Excel, Microsoft Word, Event Planning, Research, Training, Public Speaking, Higher Education, Staff Development, Case Management, Program Development, Social Networking, Nonprofits, Community Outreach, Customer Service
Education
Fayetteville State University 2011 — 2015
Bachelor of Science (BS), Psychology/Minor in Social Work
Fayetteville Technical Community College 2007 — 2010
Associate of Arts (AA), Psychology
Sykes October 2014 - Present
Divine Creations July 2014 - Present
Peterkin Catering January 2013 - Present
Sisters Creating A Bond August 2010 - Present
Hoke County Board of Education November 2008 - Present
Peterkin and Associates October 2010 - November 2011
Skills
Mental Health, Teaching, Psychology, Psychotherapy, Microsoft Office, Microsoft Excel, Microsoft Word, Event Planning, Research, Training, Public Speaking, Higher Education, Staff Development, Case Management, Program Development, Social Networking, Nonprofits, Community Outreach, Customer Service
Education
Fayetteville State University 2011 — 2015
Bachelor of Science (BS), Psychology/Minor in Social Work
Fayetteville Technical Community College 2007 — 2010
Associate of Arts (AA), Psychology
Paul Motes Paul Motes's Sykes Experience May 2002 - November 2002
Job Independent Web Developer/CEO at MotesArt Technologies Inc.
Industry Computer Networking
Experience
MotesArt Technologies Inc. January 2009 - Present
Fortune Hi-Tech Marketing February 2009 - February 2012
Ambaa Inc. /Hotel Industry July 2007 - March 2011
Choctaw Casinos of Oklahoma April 2003 - July 2006
Sykes May 2002 - November 2002
Skills
Microsoft Excel, Windows, PowerPoint, Outlook, Analysis, Microsoft Office, Microsoft Word, Customer Service, Public Speaking, English, Research, Teaching, Photoshop, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Animation Software, Dreamweaver, Div-Shot, Web Design, Web Services, Website Development, API Development, Web Analytics, SEO Copywriting, Publishing, Software Implementation, Software Project..., 3D Rendering, Daz Studio, Team Building, Management, Leadership, Social Media, Marketing, Sales, Public Relations, Training, Event Planning, Social Networking, Security, Advertising, Event Management, Marketing Communications, Sales Management
Education
University of Phoenix 2006 — 2008
Bachelorâs Degree, Information Technology
Murray State College 2002 — 2003
Associateâs Degree, Network and System Administration/Administrator
East Central University 1995 — 2000
Bachelorâs Degree, Business Administration and Management, General; Computer Science
Ada High School 1991 — 1995
High School, General Studies
MotesArt Technologies Inc. January 2009 - Present
Fortune Hi-Tech Marketing February 2009 - February 2012
Ambaa Inc. /Hotel Industry July 2007 - March 2011
Choctaw Casinos of Oklahoma April 2003 - July 2006
Sykes May 2002 - November 2002
Skills
Microsoft Excel, Windows, PowerPoint, Outlook, Analysis, Microsoft Office, Microsoft Word, Customer Service, Public Speaking, English, Research, Teaching, Photoshop, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Animation Software, Dreamweaver, Div-Shot, Web Design, Web Services, Website Development, API Development, Web Analytics, SEO Copywriting, Publishing, Software Implementation, Software Project..., 3D Rendering, Daz Studio, Team Building, Management, Leadership, Social Media, Marketing, Sales, Public Relations, Training, Event Planning, Social Networking, Security, Advertising, Event Management, Marketing Communications, Sales Management
Education
University of Phoenix 2006 — 2008
Bachelorâs Degree, Information Technology
Murray State College 2002 — 2003
Associateâs Degree, Network and System Administration/Administrator
East Central University 1995 — 2000
Bachelorâs Degree, Business Administration and Management, General; Computer Science
Ada High School 1991 — 1995
High School, General Studies
Jessie Boller Jessie Boller's Sykes Experience 2000 - 2004
Job Executive Director at Not One More
Industry Professional Training & Coaching
Experience
Not One More April 2011 - Present
ReachLocal 2010 - December 2011
Chase Paymentech August 2007 - August 2010
Countrywide Home Loans June 2004 - August 2007
Sykes 2000 - 2004
Skills
Staff Development, Training Delivery, SPIN Sales Training, Adult Learning Theory, Curriculum Design, DISC, Classroom Management, Project Management, PowerPoint, Salesforce Training, Sales Rep Training, Customer Service..., Call Center Development, ADDIE, Microsoft Office, PeopleSoft, AS400 system, Oracle HR, Quality Assurance, Process Improvement, Leadership Development, Training, Salesforce.com, Leadership, Public Speaking, Advertising, Time Management, Team Building, Sales, Call Centers, Instructor-led Training, Talent Management
Education
East Central University 2000 — 2004
Communication, Minor in Performing Arts Dance
Not One More April 2011 - Present
ReachLocal 2010 - December 2011
Chase Paymentech August 2007 - August 2010
Countrywide Home Loans June 2004 - August 2007
Sykes 2000 - 2004
Skills
Staff Development, Training Delivery, SPIN Sales Training, Adult Learning Theory, Curriculum Design, DISC, Classroom Management, Project Management, PowerPoint, Salesforce Training, Sales Rep Training, Customer Service..., Call Center Development, ADDIE, Microsoft Office, PeopleSoft, AS400 system, Oracle HR, Quality Assurance, Process Improvement, Leadership Development, Training, Salesforce.com, Leadership, Public Speaking, Advertising, Time Management, Team Building, Sales, Call Centers, Instructor-led Training, Talent Management
Education
East Central University 2000 — 2004
Communication, Minor in Performing Arts Dance
Matt Staats Matt Staats's Sykes Experience July 2014 - Present
Job Regional IT Systems Manager at Sykes
Industry Information Technology and Services
Experience
Sykes July 2014 - Present
Go West IT January 2013 - June 2014
ProBuild Holdings September 2011 - December 2012
ProBuild Holdings March 2010 - September 2011
ProBuild Holdings August 2009 - March 2010
Computer Sciences Corporation July 2008 - August 2009
Skills
Active Directory, Servers, Disaster Recovery, Data Center, TCP/IP, System Administration, Linux, Project Management, Enterprise Architecture, Windows, Databases, Software Installation, Networking, XP, Microsoft Exchange, Citrix, Troubleshooting, Technical Support, IT Management, Information Technology, Security, Hardware, Operating Systems, Windows Server, VMware ESX, IT Operations, SAN, System Deployment, Help Desk Support, Microsoft Technologies, Computer Hardware, Infrastructure
Education
DeVry University 2006 — 2008
Bachelor of Science, Technical Management
ITT Technical Institute-Austin 2004 — 2006
Associate of Science, Computer Science
Western Governors University
Master's degree, Computer and Information Systems Security/Information Assurance
Sykes July 2014 - Present
Go West IT January 2013 - June 2014
ProBuild Holdings September 2011 - December 2012
ProBuild Holdings March 2010 - September 2011
ProBuild Holdings August 2009 - March 2010
Computer Sciences Corporation July 2008 - August 2009
Skills
Active Directory, Servers, Disaster Recovery, Data Center, TCP/IP, System Administration, Linux, Project Management, Enterprise Architecture, Windows, Databases, Software Installation, Networking, XP, Microsoft Exchange, Citrix, Troubleshooting, Technical Support, IT Management, Information Technology, Security, Hardware, Operating Systems, Windows Server, VMware ESX, IT Operations, SAN, System Deployment, Help Desk Support, Microsoft Technologies, Computer Hardware, Infrastructure
Education
DeVry University 2006 — 2008
Bachelor of Science, Technical Management
ITT Technical Institute-Austin 2004 — 2006
Associate of Science, Computer Science
Western Governors University
Master's degree, Computer and Information Systems Security/Information Assurance
Camille Carroll's Sykes Experience 2013 - 2014
Job Customer Service Representative at Sykes
Industry Consumer Services
Experience
Sykes 2013 - 2014
Chuck E. Cheese's November 2009 - March 2013
Skills
Management, Customer Service..., Loan Servicing, Hiring Employees, Employee Training, Daily Deposits, Cashiers, Bakery, Engraving, Sales, Inventory, Technical Support, Billing Services
Education
Fayetteville State University 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Sykes 2013 - 2014
Chuck E. Cheese's November 2009 - March 2013
Skills
Management, Customer Service..., Loan Servicing, Hiring Employees, Employee Training, Daily Deposits, Cashiers, Bakery, Engraving, Sales, Inventory, Technical Support, Billing Services
Education
Fayetteville State University 2010 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Theo Bush Theo Bush's Sykes Experience March 2014 - Present
Job MSR agent at Sykes Enterprises
Industry Design
Experience
Sykes March 2014 - Present
Sykes March 2014 - August 2014
Signatured Soulz November 2010 - January 2014
AT&T August 2010 - February 2011
Woodbridge Alternative Care January 2009 - August 2009
Cellular Sales February 2007 - January 2008
Skills
Marketing Communications, Sales, Communication, Tattoo, Photoshop, PowerPoint, Microsoft Office, Adobe Creative Suite, Photography, Graphic Design, Research, Leadership, Social Media, Customer Satisfaction, Advertising, Sales Operations, Navigation, Gunsmithing, Telecommunications, Survival Training, Strategic Planning, Microsoft Word, Team Leadership, Customer Service, Security, Logistics, Client Aquisition, Weapons Handling, Core Banking, Deposits, Banking
Education
East Carolina University 2008 — 2012
Bachelor's degree, Psychology, 3.2
Sykes March 2014 - Present
Sykes March 2014 - August 2014
Signatured Soulz November 2010 - January 2014
AT&T August 2010 - February 2011
Woodbridge Alternative Care January 2009 - August 2009
Cellular Sales February 2007 - January 2008
Skills
Marketing Communications, Sales, Communication, Tattoo, Photoshop, PowerPoint, Microsoft Office, Adobe Creative Suite, Photography, Graphic Design, Research, Leadership, Social Media, Customer Satisfaction, Advertising, Sales Operations, Navigation, Gunsmithing, Telecommunications, Survival Training, Strategic Planning, Microsoft Word, Team Leadership, Customer Service, Security, Logistics, Client Aquisition, Weapons Handling, Core Banking, Deposits, Banking
Education
East Carolina University 2008 — 2012
Bachelor's degree, Psychology, 3.2
Mackenzie Dawson's Sykes Experience January 2014 - April 2014
Job Administrative Assistant
Industry Construction
Experience
Genesis CEI Services, LLC April 2014 - Present
Sykes January 2014 - April 2014
Advantage Academy of Hillsborough January 2012 - June 2013
Walden Lake Animal Clinic June 2011 - January 2012
Shiloh Charter School June 2010 - June 2011
Skills
Classroom, Teaching, Curriculum Design, Curriculum Development, Tutoring, Microsoft Word, Science Education, PowerPoint, Editing, Science
Education
Eckerd College 2006 — 2010
Bachelor of Arts (B.A.), Biology, General
Genesis CEI Services, LLC April 2014 - Present
Sykes January 2014 - April 2014
Advantage Academy of Hillsborough January 2012 - June 2013
Walden Lake Animal Clinic June 2011 - January 2012
Shiloh Charter School June 2010 - June 2011
Skills
Classroom, Teaching, Curriculum Design, Curriculum Development, Tutoring, Microsoft Word, Science Education, PowerPoint, Editing, Science
Education
Eckerd College 2006 — 2010
Bachelor of Arts (B.A.), Biology, General
Kim Cressell's Sykes Experience September 2014 - Present
Job Manager, Global HR Communications & Services
Industry Human Resources
Experience
SYKES September 2014 - Present
Paychex January 2013 - September 2014
Cressell Simmons Group September 2011 - January 2013
employology January 2011 - December 2012
Meredith Women's Network March 2011 - September 2012
A3 Creative Group June 2007 - March 2011
Aon Consulting 2006 - 2007
Cressell Simmons Group, Inc. 2003 - 2006
Gevity 2000 - 2003
MEplusYOU Agency 1999 - 2000
Education
University of Tennessee-Knoxville 1992 — 1993
B.S., Journalism
Emory & Henry College 1989 — 1991
Mass Communication
Emory and Henry College 1989 — 1991
B.A., Mass Communications
Martinsville HIgh School 1984 — 1989
High school diploma
SYKES September 2014 - Present
Paychex January 2013 - September 2014
Cressell Simmons Group September 2011 - January 2013
employology January 2011 - December 2012
Meredith Women's Network March 2011 - September 2012
A3 Creative Group June 2007 - March 2011
Aon Consulting 2006 - 2007
Cressell Simmons Group, Inc. 2003 - 2006
Gevity 2000 - 2003
MEplusYOU Agency 1999 - 2000
Education
University of Tennessee-Knoxville 1992 — 1993
B.S., Journalism
Emory & Henry College 1989 — 1991
Mass Communication
Emory and Henry College 1989 — 1991
B.A., Mass Communications
Martinsville HIgh School 1984 — 1989
High school diploma
Chantal Ramirez Chantal Ramirez's Sykes Experience August 2007 - August 2009
Job Concierge at Ten20 Apartments
Industry Higher Education
Experience
Securitas Security Services USA, Inc. December 2014 - Present
Academic Success Center June 2014 - December 2014
Eastern Washington University- Academic Success Center June 2011 - June 2014
Source One Counseling Group June 2013 - February 2014
Eastern Washington University September 2009 - June 2011
Sykes August 2007 - August 2009
Skills
Customer Service, Microsoft Publisher, Microsoft Word, PowerPoint, Sociology, African Studies, Criminal Justice, Spanish-speaking, Interpretation, Interpreting, Outlook, Collaboration, Event Planning, Organization, Teamwork, Management, Telephone Skills, Data Entry, Filing
Education
Eastern Washington University 2009 — 2014
Bachelor of Arts (B.A.), Criminal Justice
Securitas Security Services USA, Inc. December 2014 - Present
Academic Success Center June 2014 - December 2014
Eastern Washington University- Academic Success Center June 2011 - June 2014
Source One Counseling Group June 2013 - February 2014
Eastern Washington University September 2009 - June 2011
Sykes August 2007 - August 2009
Skills
Customer Service, Microsoft Publisher, Microsoft Word, PowerPoint, Sociology, African Studies, Criminal Justice, Spanish-speaking, Interpretation, Interpreting, Outlook, Collaboration, Event Planning, Organization, Teamwork, Management, Telephone Skills, Data Entry, Filing
Education
Eastern Washington University 2009 — 2014
Bachelor of Arts (B.A.), Criminal Justice
Cedreka Johnson's Sykes Experience February 2014 - Present
Job Wireless Sales Rep at Best Buy
Industry Retail
Experience
Sykes February 2014 - Present
Best Buy February 2011 - May 2014
Verizon July 2007 - July 2008
Alltel Wireless February 2006 - March 2007
Skills
Sales, Customer Service, Technical Support, Training, Inventory Control, Team Leadership, Customer Satisfaction, Billing Process, Team Building, Billing Systems, Troubleshooting, Wireless, Retail, Customer Experience, Merchandising, Retail Sales, Call Centers, Data Entry, Telecommunications, Time Management, Analysis, Store Management
Education
Fayetteville State University 2009 — 2011
Bachelor of Arts (B.A.), Communication with a Concentration in Speech
Fayetteville Technical Community College 2008 — 2008
Continuing Education, C.A.P.E.S.; Money Management; Administrative Professional
Sykes February 2014 - Present
Best Buy February 2011 - May 2014
Verizon July 2007 - July 2008
Alltel Wireless February 2006 - March 2007
Skills
Sales, Customer Service, Technical Support, Training, Inventory Control, Team Leadership, Customer Satisfaction, Billing Process, Team Building, Billing Systems, Troubleshooting, Wireless, Retail, Customer Experience, Merchandising, Retail Sales, Call Centers, Data Entry, Telecommunications, Time Management, Analysis, Store Management
Education
Fayetteville State University 2009 — 2011
Bachelor of Arts (B.A.), Communication with a Concentration in Speech
Fayetteville Technical Community College 2008 — 2008
Continuing Education, C.A.P.E.S.; Money Management; Administrative Professional
Seth Fulmer Seth Fulmer's Sykes Experience November 2011 - February 2012
Job Sr Web Software Engineer at the School District of Philadelphia
Industry Computer Software
Experience
Dragonprince Enterprises September 1999 - September 2014
Kroll Bond Rating Agency, Inc. July 2014 - August 2014
Interflex Inc. March 2013 - September 2013
Aria Systems December 2012 - March 2013
MRM worldwide September 2012 - November 2012
Robert Half Technology June 2012 - June 2012
University of Pennsylvania School of Medicine March 2012 - May 2012
Sykes November 2011 - February 2012
Empathy Lab May 2011 - September 2011
XL Group, Inc January 2011 - March 2011
Skills
Architecture, Distributed Systems, Networking, ActionScript, C++, C#, AJAX, Java, XML, JavaScript, PHP, MySQL, Databases, Software Development, Software Documentation, Web Applications, Troubleshooting, SDLC, .NET, Microsoft SQL Server, Agile Methodologies, jQuery, SQL, Latin
Education
Strayer University-Pennsylvania 2013 — 2015
Bachelor of Science, Information Technology
Drexel University 1996 — 2001
Dragonprince Enterprises September 1999 - September 2014
Kroll Bond Rating Agency, Inc. July 2014 - August 2014
Interflex Inc. March 2013 - September 2013
Aria Systems December 2012 - March 2013
MRM worldwide September 2012 - November 2012
Robert Half Technology June 2012 - June 2012
University of Pennsylvania School of Medicine March 2012 - May 2012
Sykes November 2011 - February 2012
Empathy Lab May 2011 - September 2011
XL Group, Inc January 2011 - March 2011
Skills
Architecture, Distributed Systems, Networking, ActionScript, C++, C#, AJAX, Java, XML, JavaScript, PHP, MySQL, Databases, Software Development, Software Documentation, Web Applications, Troubleshooting, SDLC, .NET, Microsoft SQL Server, Agile Methodologies, jQuery, SQL, Latin
Education
Strayer University-Pennsylvania 2013 — 2015
Bachelor of Science, Information Technology
Drexel University 1996 — 2001
Shonetria Hargrave's Sykes Experience December 2013 - Present
Job Bank representative
Industry Banking
Experience
Sykes December 2013 - Present
Xerox June 2013 - November 2013
Lindley Habilitation Services June 2012 - May 2013
Skills
Banking, Call Centers, Data Entry, Account Management, Order Processing, Forms Processing, Deposits, Written & Verbal..., Debit Cards, Credit Cards, Application Processing, Fax over IP, Fax, Savings Accounts
Education
Fayetteville Technical Community College
J.Y. Monk
Real Estate
Sykes December 2013 - Present
Xerox June 2013 - November 2013
Lindley Habilitation Services June 2012 - May 2013
Skills
Banking, Call Centers, Data Entry, Account Management, Order Processing, Forms Processing, Deposits, Written & Verbal..., Debit Cards, Credit Cards, Application Processing, Fax over IP, Fax, Savings Accounts
Education
Fayetteville Technical Community College
J.Y. Monk
Real Estate
Victor Schock Victor Schock's Sykes Experience 2000 - 2002
Job Public Utility Analyst at State of North Dakota
Industry Public Policy
Experience
North Dakota Public Service Commission June 2014 - Present
Unisys March 2002 - June 2014
Sykes 2000 - 2002
Skills
Sarbanes-Oxley Act, Financial Reporting, Forecasting, Accounting, Accounts Receivable, Account Reconciliation, Financial Analysis, Internal Controls, Oracle Applications, Credit, Microsoft Excel, Shared Services, Management, Invoicing, Cash Management, Program Management, Outsourcing, Business Analysis
Education
Dickinson State University 2004 — 2007
Bachelor's degree, Accounting
North Dakota Public Service Commission June 2014 - Present
Unisys March 2002 - June 2014
Sykes 2000 - 2002
Skills
Sarbanes-Oxley Act, Financial Reporting, Forecasting, Accounting, Accounts Receivable, Account Reconciliation, Financial Analysis, Internal Controls, Oracle Applications, Credit, Microsoft Excel, Shared Services, Management, Invoicing, Cash Management, Program Management, Outsourcing, Business Analysis
Education
Dickinson State University 2004 — 2007
Bachelor's degree, Accounting
Kurtis Larocque's Sykes Experience January 1998 - September 2000
Job
Industry Information Technology and Services
Experience
Halogen Software March 2014 - Present
BlackBerry August 2010 - March 2014
Mackenzie Financial August 2008 - August 2010
Dell Canada December 2005 - April 2008
TeleTech October 2000 - October 2005
Sykes January 1998 - September 2000
Skills
BMC Remedy, ITIL, Blackberry, Vendor Management, Technical Support, Incident Management, Troubleshooting, Service Delivery, Call Center, Workforce Management, Microsoft Exchange, Operating Systems, Servers, Active Directory, Computer Hardware, Management, Change Management, Training, VPN, TCP/IP, IT Management, XP, Hardware, Windows Server, Leadership, IT Operations, IT Service Management, Six Sigma, Business Process..., Team Leadership, Quality Assurance, SharePoint, Networking, Outsourcing, Performance Management, Blackberry Enterprise..., Assets Recovery
Education
Fanshawe College 1996 — 1998
Halogen Software March 2014 - Present
BlackBerry August 2010 - March 2014
Mackenzie Financial August 2008 - August 2010
Dell Canada December 2005 - April 2008
TeleTech October 2000 - October 2005
Sykes January 1998 - September 2000
Skills
BMC Remedy, ITIL, Blackberry, Vendor Management, Technical Support, Incident Management, Troubleshooting, Service Delivery, Call Center, Workforce Management, Microsoft Exchange, Operating Systems, Servers, Active Directory, Computer Hardware, Management, Change Management, Training, VPN, TCP/IP, IT Management, XP, Hardware, Windows Server, Leadership, IT Operations, IT Service Management, Six Sigma, Business Process..., Team Leadership, Quality Assurance, SharePoint, Networking, Outsourcing, Performance Management, Blackberry Enterprise..., Assets Recovery
Education
Fanshawe College 1996 — 1998
Jasmine Dugger Jasmine Dugger's Sykes Experience July 2012 - September 2012
Job Kitchen Mangager In Training at Chipotle Mexican Grill
Industry Defense & Space
Experience
Chipotle Mexican Grill July 2014 - Present
Sykes July 2012 - September 2012
USAF March 2010 - September 2012
Skills
Troubleshooting, Engineering, Microsoft Office, Windows, Electronics, Project Management, Testing, Training, AutoCAD, C++, Cooking
Education
Sullivan University 2013 — 2015
Assoicates in Culinary Arts, Culinary Arts/Chef Training
DeVry University-California 2011 — 2012
Electronic Engineering and Technology, Electrical and Electronics Engineering, Sophmore
Chipotle Mexican Grill July 2014 - Present
Sykes July 2012 - September 2012
USAF March 2010 - September 2012
Skills
Troubleshooting, Engineering, Microsoft Office, Windows, Electronics, Project Management, Testing, Training, AutoCAD, C++, Cooking
Education
Sullivan University 2013 — 2015
Assoicates in Culinary Arts, Culinary Arts/Chef Training
DeVry University-California 2011 — 2012
Electronic Engineering and Technology, Electrical and Electronics Engineering, Sophmore
Elena Sklifova Elena Sklifova's Sykes Experience April 2012 - April 2013
Job HRSS Payroll Delivery Specialist at CitiGroup
Industry Banking
Experience
Citibank Hungary April 2013 - Present
Sykes April 2012 - April 2013
Skills
Call Center, Workforce Management, Customer Experience
Education
Eötvös Loránd Tudományegyetem
Philosophy, Ph.D. student
Eötvös Loránd Tudományegyetem
Master's degree, Philosophy
Citibank Hungary April 2013 - Present
Sykes April 2012 - April 2013
Skills
Call Center, Workforce Management, Customer Experience
Education
Eötvös Loránd Tudományegyetem
Philosophy, Ph.D. student
Eötvös Loránd Tudományegyetem
Master's degree, Philosophy
Chelsea Sanchez's Sykes Experience September 2013 - Present
Job Call Center Representative at Sykes
Industry
Experience
Sykes September 2013 - Present
Skills
Research, Microsoft Office
Education
Fayetteville Technical Community College 2014 — 2016
Sykes September 2013 - Present
Skills
Research, Microsoft Office
Education
Fayetteville Technical Community College 2014 — 2016
Jahaziel Solis Fernandez Jahaziel Solis Fernandez's Sykes Experience January 2006 - May 2007
Job Owner en IDM Inter Data Management Global Services
Industry Marketing and Advertising
Experience
IDM February 2014 - Present
WDM April 2009 - February 2014
IBM August 2007 - January 2009
Sykes January 2006 - May 2007
Skills
Lead Generation, Telemarketing, Call Center, BPO, New Business Development, Email Marketing, Online Advertising, Business Development, Customer Service, Account Management, Team Management, Business Strategy, Marketing Strategy, Sales Management, Outsourcing, Management, SEO, Sales, Start-ups, Team Building
Education
Edison Community College 2004 — 2005
Business Relationships, Business Manager
IDM February 2014 - Present
WDM April 2009 - February 2014
IBM August 2007 - January 2009
Sykes January 2006 - May 2007
Skills
Lead Generation, Telemarketing, Call Center, BPO, New Business Development, Email Marketing, Online Advertising, Business Development, Customer Service, Account Management, Team Management, Business Strategy, Marketing Strategy, Sales Management, Outsourcing, Management, SEO, Sales, Start-ups, Team Building
Education
Edison Community College 2004 — 2005
Business Relationships, Business Manager
Rosette Power Rosette Power's Sykes Experience September 2009 - March 2014
Job Customer Care Team Agent at Vertex Call Centre/Hydro One
Industry Outsourcing/Offshoring
Experience
Vertex Call Centre/Hydro One March 2014 - September 2014
Sykes September 2009 - March 2014
Sykes Assistance Services, London January 2009 - March 2014
Canadian Red Cross September 2011 - March 2013
Actv8 Marketing, London July 2008 - April 2009
College of the North Atlantic June 2006 - April 2008
Redwood Lounge February 2005 - December 2005
Gateway Publishing, London January 1996 - January 2005
Skills
Recruiting
Education
2006-2008 College of North Atlantic 2006 — 2008
Diploma, Business Administration; Human Resources
Fanshawe College 1993 — 1995
Certificate, Computer Support Specialist Certificate
Vertex Call Centre/Hydro One March 2014 - September 2014
Sykes September 2009 - March 2014
Sykes Assistance Services, London January 2009 - March 2014
Canadian Red Cross September 2011 - March 2013
Actv8 Marketing, London July 2008 - April 2009
College of the North Atlantic June 2006 - April 2008
Redwood Lounge February 2005 - December 2005
Gateway Publishing, London January 1996 - January 2005
Skills
Recruiting
Education
2006-2008 College of North Atlantic 2006 — 2008
Diploma, Business Administration; Human Resources
Fanshawe College 1993 — 1995
Certificate, Computer Support Specialist Certificate
Aaron Calhoun's Sykes Experience September 2014 - February 2015
Job Installation Technician at Comcast
Industry Internet
Experience
Comcast May 2015 - Present
Sykes September 2014 - February 2015
Eastern Michigan University September 2008 - April 2014
Eastern Michigan University April 2012 - February 2014
Google September 2013 - January 2014
Ford Motor Company May 2013 - September 2013
Eastern Michigan University May 2012 - April 2013
Skills
Computer/Technical..., Management, Network Administration, Network Security, Microsoft Office, Microsoft Excel, FTK, Typing, Data Entry, Troubleshooting
Education
Eastern Michigan University 2008 — 2014
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Comcast May 2015 - Present
Sykes September 2014 - February 2015
Eastern Michigan University September 2008 - April 2014
Eastern Michigan University April 2012 - February 2014
Google September 2013 - January 2014
Ford Motor Company May 2013 - September 2013
Eastern Michigan University May 2012 - April 2013
Skills
Computer/Technical..., Management, Network Administration, Network Security, Microsoft Office, Microsoft Excel, FTK, Typing, Data Entry, Troubleshooting
Education
Eastern Michigan University 2008 — 2014
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Jessica Lugenbeal Jessica Lugenbeal's Sykes Experience April 2013 - September 2013
Job Experienced Human Resources Associate
Industry Human Resources
Experience
ResCare November 2014 - Present
ResCare June 2014 - November 2014
TLC Industrial Staffing September 2013 - December 2013
Sykes April 2013 - September 2013
Jefferson County Public Schools January 2013 - April 2013
Skills
Recruiting, Interviews, Temporary Placement, Employee Benefits, Staffing Services, Screening, Hiring, Personnel Management, Advertising, Customer Service, PeopleSoft, Office Management, Call Centers, Call Center Management, Applicant Tracking..., Employee Relations, Employee Training, Human Resources, Leadership, New Hire Orientations, Onboarding, Team Building, Training
Education
Sullivan University 2015 — 2017
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Elizabethtown Community and Technical College 2010 — 2012
Associate of Applied Science, Business Administration, Human Resource Management
University of Louisville 2006 — 2007
General
ResCare November 2014 - Present
ResCare June 2014 - November 2014
TLC Industrial Staffing September 2013 - December 2013
Sykes April 2013 - September 2013
Jefferson County Public Schools January 2013 - April 2013
Skills
Recruiting, Interviews, Temporary Placement, Employee Benefits, Staffing Services, Screening, Hiring, Personnel Management, Advertising, Customer Service, PeopleSoft, Office Management, Call Centers, Call Center Management, Applicant Tracking..., Employee Relations, Employee Training, Human Resources, Leadership, New Hire Orientations, Onboarding, Team Building, Training
Education
Sullivan University 2015 — 2017
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Elizabethtown Community and Technical College 2010 — 2012
Associate of Applied Science, Business Administration, Human Resource Management
University of Louisville 2006 — 2007
General
Vickii Penn Vickii Penn's Sykes Experience November 2013 - Present
Job Customer Care
Industry Consumer Services
Experience
Sykes November 2013 - Present
Quick Flight October 2010 - February 2011
DePaul Southfork September 2009 - January 2010
McDonald's Corporation July 2007 - February 2008
Steak n Shake December 2006 - July 2007
Skills
Proficiency in..., Detail oriented, First Aide, Filing, Call Centers, Customer Service
Education
Fayetteville Technical Community College 2015 — 2018
Associate's Degree, Medical billing and codeing
Mount Eagel Institute 2011 — 2011
Nurse Aide 1
Sykes November 2013 - Present
Quick Flight October 2010 - February 2011
DePaul Southfork September 2009 - January 2010
McDonald's Corporation July 2007 - February 2008
Steak n Shake December 2006 - July 2007
Skills
Proficiency in..., Detail oriented, First Aide, Filing, Call Centers, Customer Service
Education
Fayetteville Technical Community College 2015 — 2018
Associate's Degree, Medical billing and codeing
Mount Eagel Institute 2011 — 2011
Nurse Aide 1
Bryan Wasinger Bryan Wasinger's Sykes Experience January 1998 - January 2001
Job Shift Manager at Pizza Hut
Industry Computer Games
Experience
Pizza Hut August 2013 - Present
DeVry University January 2010 - March 2014
Target May 2009 - August 2010
Carmike Cinemas May 2005 - January 2007
Sykes January 1998 - January 2001
Skills
Manager, Computer Repair, Computer Maintenance, stocking, Cashiering, Computer Network..., Game Maker, Microsoft Office, Microsoft Excel, PowerPoint, Autodesk mudbox, AutoDesk 3ds Max, Autodesk Skecth Book..., Paint, UNREAL
Education
DeVry 2009 — 2015
Bachelor of Science, Game Programming BGSP
DeVry University 2008 — 2014
Game Design, Game Design
Pizza Hut August 2013 - Present
DeVry University January 2010 - March 2014
Target May 2009 - August 2010
Carmike Cinemas May 2005 - January 2007
Sykes January 1998 - January 2001
Skills
Manager, Computer Repair, Computer Maintenance, stocking, Cashiering, Computer Network..., Game Maker, Microsoft Office, Microsoft Excel, PowerPoint, Autodesk mudbox, AutoDesk 3ds Max, Autodesk Skecth Book..., Paint, UNREAL
Education
DeVry 2009 — 2015
Bachelor of Science, Game Programming BGSP
DeVry University 2008 — 2014
Game Design, Game Design
Pat Mallon's Sykes Experience January 2010 - Present
Job Vice President, Healthcare Account Management & Sales at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes January 2010 - Present
ICT Group January 2006 - February 2009
ICT Group, Inc. (Acquired by Sykes, Inc.) January 2006 - January 2008
Bell Tech.logix January 2005 - January 2006
CONDOR TECHNOLOGY SOLUTIONS (formerly CHMC, INC January 1985 - January 2004
Skills
Forecasting, Customer Service, Sales, Project Management, Account Management, Business Development, Direct Sales, Business Planning, Change Management, Contract Negotiation, Strategy, Leadership, Team Building, CRM, Product Management, Management, Strategic Planning, Sales Management, Team Leadership, Sales Operations, Competitive Analysis, Call Centers, Lead Generation, Salesforce.com, Outsourcing, Program Management, B2B, P&L Management, Marketing Strategy, Recruiting, Operations Management, Marketing, Budgets, Vendor Management, Consulting, Customer Satisfaction, Human Resources, Customer Retention, Project Planning, Customer Experience, Mergers & Acquisitions, Process Improvement, BPO, Solution Selling, Executive Management, Strategic Partnerships, Workforce Management, Start-ups, Cross-functional Team..., Sales Process
Education
Pennsylvania State University-Great Valley Graduate Center 1998 — 1999
Certificate, Program Management
Eastern University 1991 — 1993
B.A., Organizational Management
Sykes January 2010 - Present
ICT Group January 2006 - February 2009
ICT Group, Inc. (Acquired by Sykes, Inc.) January 2006 - January 2008
Bell Tech.logix January 2005 - January 2006
CONDOR TECHNOLOGY SOLUTIONS (formerly CHMC, INC January 1985 - January 2004
Skills
Forecasting, Customer Service, Sales, Project Management, Account Management, Business Development, Direct Sales, Business Planning, Change Management, Contract Negotiation, Strategy, Leadership, Team Building, CRM, Product Management, Management, Strategic Planning, Sales Management, Team Leadership, Sales Operations, Competitive Analysis, Call Centers, Lead Generation, Salesforce.com, Outsourcing, Program Management, B2B, P&L Management, Marketing Strategy, Recruiting, Operations Management, Marketing, Budgets, Vendor Management, Consulting, Customer Satisfaction, Human Resources, Customer Retention, Project Planning, Customer Experience, Mergers & Acquisitions, Process Improvement, BPO, Solution Selling, Executive Management, Strategic Partnerships, Workforce Management, Start-ups, Cross-functional Team..., Sales Process
Education
Pennsylvania State University-Great Valley Graduate Center 1998 — 1999
Certificate, Program Management
Eastern University 1991 — 1993
B.A., Organizational Management
Stephaney Campbell's Sykes Experience July 2008 - August 2010
Job Operations Assistant at Save the Children US
Industry Consumer Services
Experience
Save the Children US June 2014 - Present
GMCW (Grindmaster-Cecilware) June 2012 - June 2014
Sykes Enterprises, INC August 2010 - December 2011
Sykes July 2008 - August 2010
Planter's Row Golf Links April 2007 - December 2007
Dawahares September 2006 - May 2007
Skills
PowerPoint, Excel, Microsoft Office, Training, Leadership, Program Management, Troubleshooting, Research, Security, Invoicing, Government, Accounting, Process Improvement, Team Leadership, Software Documentation, Quality Assurance
Education
Eastern Kentucky University 2007 — 2012
Anticipated Bachelors of Science, Psychology
University of Kentucky 2004 — 2006
Biology
Save the Children US June 2014 - Present
GMCW (Grindmaster-Cecilware) June 2012 - June 2014
Sykes Enterprises, INC August 2010 - December 2011
Sykes July 2008 - August 2010
Planter's Row Golf Links April 2007 - December 2007
Dawahares September 2006 - May 2007
Skills
PowerPoint, Excel, Microsoft Office, Training, Leadership, Program Management, Troubleshooting, Research, Security, Invoicing, Government, Accounting, Process Improvement, Team Leadership, Software Documentation, Quality Assurance
Education
Eastern Kentucky University 2007 — 2012
Anticipated Bachelors of Science, Psychology
University of Kentucky 2004 — 2006
Biology
Lorna Del Mundo - Linga Lorna Del Mundo - Linga's Sykes Experience 2002 - 2005
Job AVP at JPMorgan Chase
Industry Banking
Experience
JPMorgan Chase 2005 - Present
JPMorgan Chase 2005 - 2010
Sykes 2002 - 2005
Skills
BPO, Banking, Business Process..., Call Center, Call Centers, Change Management, Credit, Customer Service, Leadership, Loans, Management, Mortgage Lending, Mortgage Servicing, Process Improvement, Program Management, Project Management, Team Management, Vendor Management, Performance Management, Business Analysis, Risk Management, Outsourcing, Financial Services, Coaching, Analysis, Finance, Strategic Planning, CRM
Education
De La Salle University 2001 — 2005
Master of Science (M.S.), Computational Finance
University of Santo Tomas 1994 — 1998
Bachelor of Science, Actuarial Science
JPMorgan Chase 2005 - Present
JPMorgan Chase 2005 - 2010
Sykes 2002 - 2005
Skills
BPO, Banking, Business Process..., Call Center, Call Centers, Change Management, Credit, Customer Service, Leadership, Loans, Management, Mortgage Lending, Mortgage Servicing, Process Improvement, Program Management, Project Management, Team Management, Vendor Management, Performance Management, Business Analysis, Risk Management, Outsourcing, Financial Services, Coaching, Analysis, Finance, Strategic Planning, CRM
Education
De La Salle University 2001 — 2005
Master of Science (M.S.), Computational Finance
University of Santo Tomas 1994 — 1998
Bachelor of Science, Actuarial Science
Virginia Ferrer Virginia Ferrer's Sykes Experience October 2014 - March 2015
Job Customer Experience Specialist at Casper
Industry Public Relations and Communications
Experience
Casper April 2015 - Present
Sykes October 2014 - March 2015
Syracuse University August 2011 - May 2013
Prine and Corsello Attorneys at Law September 2007 - August 2011
Upward Bound June 2011 - July 2011
Catholic Charities of Des Moines July 2009 - July 2011
Drake University August 2010 - December 2010
American Eagle Outfitters September 2006 - September 2009
Drake University August 2008 - December 2008
Skills
Public Speaking, Critical Thinking, Research, Editing, PowerPoint, Writing, Qualitative Research, Facebook, Event Planning, Proofreading, Social Media Marketing, Politics, Social Media, Blogging, Leadership, Community Outreach, Volunteer Management, Event Management, Microsoft Word, Marketing Communications, Press Releases, Spanish, Teaching, Rhetorical Analysis, Gender Studies, College Teaching, Grant Writing, Fundraising, Nonprofits, Stand-up Comedy, Copy Editing, Newsletters, Higher Education, Creative Writing, Public Relations, AP Style, Adobe Creative Suite, InDesign, Student Affairs
Education
Syracuse University 2011 — 2014
Master's Degree, Communication & Rhetorical Studies
Drake University 2007 — 2011
Bachelor of Arts, Rhetoric and Communication Studies, Politics, Honors
Bentonville High School 2003 — 2007
High School
Casper April 2015 - Present
Sykes October 2014 - March 2015
Syracuse University August 2011 - May 2013
Prine and Corsello Attorneys at Law September 2007 - August 2011
Upward Bound June 2011 - July 2011
Catholic Charities of Des Moines July 2009 - July 2011
Drake University August 2010 - December 2010
American Eagle Outfitters September 2006 - September 2009
Drake University August 2008 - December 2008
Skills
Public Speaking, Critical Thinking, Research, Editing, PowerPoint, Writing, Qualitative Research, Facebook, Event Planning, Proofreading, Social Media Marketing, Politics, Social Media, Blogging, Leadership, Community Outreach, Volunteer Management, Event Management, Microsoft Word, Marketing Communications, Press Releases, Spanish, Teaching, Rhetorical Analysis, Gender Studies, College Teaching, Grant Writing, Fundraising, Nonprofits, Stand-up Comedy, Copy Editing, Newsletters, Higher Education, Creative Writing, Public Relations, AP Style, Adobe Creative Suite, InDesign, Student Affairs
Education
Syracuse University 2011 — 2014
Master's Degree, Communication & Rhetorical Studies
Drake University 2007 — 2011
Bachelor of Arts, Rhetoric and Communication Studies, Politics, Honors
Bentonville High School 2003 — 2007
High School
Alexandra Deli Alexandra Deli's Sykes Experience 2012 - 2014
Job RDM Specialist
Industry Information Technology and Services
Experience
CPL Integrated Services September 2015 - Present
CPL Integrated Services 2014 - September 2015
Sykes 2012 - 2014
Skills
Technical Support, Customer Support, Administrative Work, Office Administration, Events Organisation, Windows 7, Troubleshooting, Citrix, Call Centers, HPSM, Microsoft Office, CRM databases, BMC Remedy, Help Desk Support, Remote User Support, Printers
Education
Eötvös Loránd Tudományegyetem 2009 — 2014
Bachelor of Arts (BA), German Studies
CPL Integrated Services September 2015 - Present
CPL Integrated Services 2014 - September 2015
Sykes 2012 - 2014
Skills
Technical Support, Customer Support, Administrative Work, Office Administration, Events Organisation, Windows 7, Troubleshooting, Citrix, Call Centers, HPSM, Microsoft Office, CRM databases, BMC Remedy, Help Desk Support, Remote User Support, Printers
Education
Eötvös Loránd Tudományegyetem 2009 — 2014
Bachelor of Arts (BA), German Studies
Paul Farino Paul Farino's Sykes Experience December 2009 - December 2013
Job Production Floor at Innovative Concepts In Entertainment, Inc.
Industry Entertainment
Experience
Innovative Concepts In Entertainment, Inc. January 2014 - Present
N/A September 2013 - Present
Sykes December 2009 - December 2013
Skills
Computer Repair, Computer Hardware, Computer Security, Computer Architecture, Digital Art, COBOL, Visual Basic, RPG, HTML/XML, C#, Visual C++, Unreal Editor, UnrealScript, Blender, Microsoft Visual Studio..., Perlenspiel, Unity3D, Game Design, Game Design Documents, Game Development, Storytelling, Character Designs, Xbox 360, Computer Games, Maya, 3D Studio Max, Unreal Engine 3, MMO, Scripting, Level Design, PS3, Gameplay, Wii, Game Testing, Video Games, Game Mechanics, Game Programming, UV mapping, World Building
Education
The Art Institute of Pittsburgh-Online Division 2014 — 2016
Bachelor's Degree, Game Art & Design
Full Sail University 2011 — 2014
Bachelor's, Game Design, 3.5 GPA
Erie Community College 2008 — 2010
n/a, Information Technology- Programming Concentration
Niagara County Community College 2006 — 2007
Digital Media
Innovative Concepts In Entertainment, Inc. January 2014 - Present
N/A September 2013 - Present
Sykes December 2009 - December 2013
Skills
Computer Repair, Computer Hardware, Computer Security, Computer Architecture, Digital Art, COBOL, Visual Basic, RPG, HTML/XML, C#, Visual C++, Unreal Editor, UnrealScript, Blender, Microsoft Visual Studio..., Perlenspiel, Unity3D, Game Design, Game Design Documents, Game Development, Storytelling, Character Designs, Xbox 360, Computer Games, Maya, 3D Studio Max, Unreal Engine 3, MMO, Scripting, Level Design, PS3, Gameplay, Wii, Game Testing, Video Games, Game Mechanics, Game Programming, UV mapping, World Building
Education
The Art Institute of Pittsburgh-Online Division 2014 — 2016
Bachelor's Degree, Game Art & Design
Full Sail University 2011 — 2014
Bachelor's, Game Design, 3.5 GPA
Erie Community College 2008 — 2010
n/a, Information Technology- Programming Concentration
Niagara County Community College 2006 — 2007
Digital Media
Kawanta Sampson Kawanta Sampson's Sykes Experience March 2014 - Present
Job Customer Service Representative at Sykes
Industry Hospitality
Experience
Sykes March 2014 - Present
ARAMARK October 2012 - Present
US Army August 2000 - October 2010
US Census Bureau May 2010 - July 2010
Sampson Regional Hospital January 2010 - April 2010
US Census Bureau March 2009 - May 2009
Skills
Retail, Inventory Management, Food Service, Training, Supervisory Skills, Microsoft Office, Microsoft Word, Leadership, Customer Service, Microsoft Excel, Customer Satisfaction, Team Leadership, Shipping, Interviews, Career Assessment, Career Skills, Internships, Medical Terminology, Medical Billing, Medical Records, Medical Coding, Hiring, Operations Management, Restaurant Management, Hospitality, Administration, Access, Team Building, Leadership Development, Purchasing, Employee Training, Teamwork, Catering, Budgets, Food & Beverage, Employee Relations, Payroll, Human Resources, Restaurants
Education
Fayetteville State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Fayetteville Technical Community College 2006 — 2010
Associate of Science (A.S.), Medical Office Management/Administration
Union High School 1996 — 1999
Diploma
Sykes March 2014 - Present
ARAMARK October 2012 - Present
US Army August 2000 - October 2010
US Census Bureau May 2010 - July 2010
Sampson Regional Hospital January 2010 - April 2010
US Census Bureau March 2009 - May 2009
Skills
Retail, Inventory Management, Food Service, Training, Supervisory Skills, Microsoft Office, Microsoft Word, Leadership, Customer Service, Microsoft Excel, Customer Satisfaction, Team Leadership, Shipping, Interviews, Career Assessment, Career Skills, Internships, Medical Terminology, Medical Billing, Medical Records, Medical Coding, Hiring, Operations Management, Restaurant Management, Hospitality, Administration, Access, Team Building, Leadership Development, Purchasing, Employee Training, Teamwork, Catering, Budgets, Food & Beverage, Employee Relations, Payroll, Human Resources, Restaurants
Education
Fayetteville State University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Senior
Fayetteville Technical Community College 2006 — 2010
Associate of Science (A.S.), Medical Office Management/Administration
Union High School 1996 — 1999
Diploma
Tia Early Tia Early's Sykes Experience December 2013 - Present
Job Military Professional
Industry Military
Experience
Sykes December 2013 - Present
U.S. Army National Guard – NC August 2010 - Present
Army National Guard 2010 - Present
The Trophy House February 2008 - May 2009
Skills
Quality Assurance, Customer Service, Community Outreach, Chemical Safety, Hazardous Materials, Hazmat training, Military Logistics, Industrial Safety, Public Speaking, Team Leadership
Education
Fayetteville Technical Community College 2014 — 2016
Associate's Degree, Collision Repair and Refinishing Technology
Winston-Salem State University
Bachelor of Science, Biology
Sykes December 2013 - Present
U.S. Army National Guard – NC August 2010 - Present
Army National Guard 2010 - Present
The Trophy House February 2008 - May 2009
Skills
Quality Assurance, Customer Service, Community Outreach, Chemical Safety, Hazardous Materials, Hazmat training, Military Logistics, Industrial Safety, Public Speaking, Team Leadership
Education
Fayetteville Technical Community College 2014 — 2016
Associate's Degree, Collision Repair and Refinishing Technology
Winston-Salem State University
Bachelor of Science, Biology
Alex Lieberman Alex Lieberman's Sykes Experience March 2009 - December 2009
Job Associate Consultant
Industry Hospital & Health Care
Experience
Alliance Life Sciences Consulting Group, Inc April 2013 - Present
Alliance Life Sciences Consulting Group, Inc September 2012 - March 2013
Gopher Guyz January 2012 - January 2013
Johnson & Johnson 2012 - 2013
Bosha Marketing Corp October 2010 - December 2011
Nierenberg Trust December 2009 - July 2010
Sykes March 2009 - December 2009
Alliance One Inc November 2007 - September 2008
Titan Marketing June 2005 - August 2005
Skills
Catering, Hospitality, Social Media, Microsoft Office, Food & Beverage, PowerPoint, Microsoft Word, Outlook, SQL, SAP, Consumer Reporting, SharePoint, Access, Corporate Events, Microsoft Excel, Business Analysis, Customer Service, Business Intelligence
Education
The University of Georgia 2014 — 2015
Market Research
Drexel University 2008 — 2009
Accelerated Nursing
Penn State University 2002 — 2006
Bachelor of Science (B.S.), Human Factors Psychology
Alison
Manufacturing Process and Product Design
Alliance Life Sciences Consulting Group, Inc April 2013 - Present
Alliance Life Sciences Consulting Group, Inc September 2012 - March 2013
Gopher Guyz January 2012 - January 2013
Johnson & Johnson 2012 - 2013
Bosha Marketing Corp October 2010 - December 2011
Nierenberg Trust December 2009 - July 2010
Sykes March 2009 - December 2009
Alliance One Inc November 2007 - September 2008
Titan Marketing June 2005 - August 2005
Skills
Catering, Hospitality, Social Media, Microsoft Office, Food & Beverage, PowerPoint, Microsoft Word, Outlook, SQL, SAP, Consumer Reporting, SharePoint, Access, Corporate Events, Microsoft Excel, Business Analysis, Customer Service, Business Intelligence
Education
The University of Georgia 2014 — 2015
Market Research
Drexel University 2008 — 2009
Accelerated Nursing
Penn State University 2002 — 2006
Bachelor of Science (B.S.), Human Factors Psychology
Alison
Manufacturing Process and Product Design
Scott Knighten's Sykes Experience June 2000 - January 2001
Job LANWAN Manager at The Chickasaw Nation
Industry Information Technology and Services
Experience
The Chickasaw Nation October 2013 - Present
The Chickasaw Nation May 2011 - October 2013
The Chickasaw Nation October 2010 - May 2011
The Chickasaw Nation May 2009 - October 2010
The Chickasaw Nation April 2006 - May 2009
Staples October 2004 - November 2006
Slipstream Technologies April 2003 - October 2004
Digital Ink April 2001 - November 2002
Sykes June 2000 - January 2001
Skills
A+, Microsoft Certified..., XP, Troubleshooting, Security+, SCSM, Call Center..., Disaster Recovery, Servers, Hardware, Information Technology, Network Security, IT Operations Management, Help Desk Support, Microsoft Certified..., Technical Support, Network+, Windows 7, System Administration, Operating Systems, Active Directory, Call Center, VMware, VPN, Leadership, A Certified, Altiris, IT Operations, Windows Vista, Project Management, Service Desk, CompTIA, Windows, Software Installation, Virtualization, IT Service Management, System Deployment, ITIL, Software Documentation, SharePoint, HP, Cisco Technologies
Education
East Central University 2009 — 2010
MS, Human Resources Administration
University of Oklahoma 2008 — 2008
History/Political Science
East Central University 2002 — 2008
BA, history/native american studies
Ada High School 2001 — 2002
The Chickasaw Nation October 2013 - Present
The Chickasaw Nation May 2011 - October 2013
The Chickasaw Nation October 2010 - May 2011
The Chickasaw Nation May 2009 - October 2010
The Chickasaw Nation April 2006 - May 2009
Staples October 2004 - November 2006
Slipstream Technologies April 2003 - October 2004
Digital Ink April 2001 - November 2002
Sykes June 2000 - January 2001
Skills
A+, Microsoft Certified..., XP, Troubleshooting, Security+, SCSM, Call Center..., Disaster Recovery, Servers, Hardware, Information Technology, Network Security, IT Operations Management, Help Desk Support, Microsoft Certified..., Technical Support, Network+, Windows 7, System Administration, Operating Systems, Active Directory, Call Center, VMware, VPN, Leadership, A Certified, Altiris, IT Operations, Windows Vista, Project Management, Service Desk, CompTIA, Windows, Software Installation, Virtualization, IT Service Management, System Deployment, ITIL, Software Documentation, SharePoint, HP, Cisco Technologies
Education
East Central University 2009 — 2010
MS, Human Resources Administration
University of Oklahoma 2008 — 2008
History/Political Science
East Central University 2002 — 2008
BA, history/native american studies
Ada High School 2001 — 2002
Mara Shea Mara Shea's Sykes Experience 1989 - 1991
Job Owner, Calliope Arts, Inc.
Industry Music
Experience
Calliope Arts, Inc. 1996 - Present
Square D Company 1991 - 1996
Sykes 1989 - 1991
BD 1985 - 1989
Texas Instruments 1983 - 1985
Skills
Music, Editing, Recording, Studio Recording, Teaching music..., Technical Writing, Music Education, Dance, Violin, Fiddle, Music Theory, Copy Editing, Classical, Marketing, Celtic, Music Industry, Teaching, Orchestral Music, Festivals
Education
University of North Carolina at Chapel Hill 1988 — 1988
graduate study, Library Science
Florida Atlantic University 1975 — 1976
M.A., Medieval Studies, Literature
Florida Atlantic University 1973 — 1975
B.A., English Literature
Calliope Arts, Inc. 1996 - Present
Square D Company 1991 - 1996
Sykes 1989 - 1991
BD 1985 - 1989
Texas Instruments 1983 - 1985
Skills
Music, Editing, Recording, Studio Recording, Teaching music..., Technical Writing, Music Education, Dance, Violin, Fiddle, Music Theory, Copy Editing, Classical, Marketing, Celtic, Music Industry, Teaching, Orchestral Music, Festivals
Education
University of North Carolina at Chapel Hill 1988 — 1988
graduate study, Library Science
Florida Atlantic University 1975 — 1976
M.A., Medieval Studies, Literature
Florida Atlantic University 1973 — 1975
B.A., English Literature
Felicia Hackett, RDN, CDN's Sykes Experience January 2015 - Present
Job Team Manager at Sykes
Industry Health, Wellness and Fitness
Experience
Sykes January 2015 - Present
Morrison Senior Dining May 2012 - December 2014
Bethel Head Start November 2012 - February 2013
Dominican University August 2010 - May 2012
Consortium to Lower Obesity in Chicago Children June 2011 - August 2011
Cook County Hospital January 2011 - April 2011
Alpha Chi Omega Fraternity, Inc. May 2009 - January 2010
Wellness Coaches USA June 2009 - August 2009
New Image Camp June 2008 - August 2008
United Memorial Medical Hospital January 2007 - January 2008
Skills
Nutrition, Medical Nutrition..., Clinical Nutrition, Healthcare, Diabetes, Food, Cooking, Nutrition Education, Coaching, Nutritional Counseling, Wellness, Fitness, Dietetics
Education
Dominican University 2010 — 2012
MBA, General Management, 3.9 GPA
Syracuse University 2006 — 2010
BS, Nutrition
Sykes January 2015 - Present
Morrison Senior Dining May 2012 - December 2014
Bethel Head Start November 2012 - February 2013
Dominican University August 2010 - May 2012
Consortium to Lower Obesity in Chicago Children June 2011 - August 2011
Cook County Hospital January 2011 - April 2011
Alpha Chi Omega Fraternity, Inc. May 2009 - January 2010
Wellness Coaches USA June 2009 - August 2009
New Image Camp June 2008 - August 2008
United Memorial Medical Hospital January 2007 - January 2008
Skills
Nutrition, Medical Nutrition..., Clinical Nutrition, Healthcare, Diabetes, Food, Cooking, Nutrition Education, Coaching, Nutritional Counseling, Wellness, Fitness, Dietetics
Education
Dominican University 2010 — 2012
MBA, General Management, 3.9 GPA
Syracuse University 2006 — 2010
BS, Nutrition
Darren Lara's Sykes Experience 2003 - 2008
Job sales • marketing • creatives
Industry Marketing and Advertising
Experience
CIBC January 2015 - Present
The Philippine Reporter February 2013 - Present
CIBC March 2014 - January 2015
Zedd Customer Solutions LP Inc. November 2012 - March 2014
City Youth Council of Toronto July 2012 - November 2012
wi-tribe March 2012 - June 2012
Brady Corporation 2008 - 2012
Prulife UK June 2007 - June 2010
Sykes 2003 - 2008
Skills
Adobe Creative Suite, Photography, Acoustic Guitar, Bass Guitar, Lead Guitar, Sketching, Wordpress, Online Marketing, InDesign, Web Design, Illustrator, Logo Design, Photoshop, Advertising, Brochures, Dreamweaver, Adobe Acrobat, QuarkXPress, Social Media Marketing, Mac, Social Media, Marketing Communications, Graphics, Graphic Design, Account Management, HTML, Email Marketing, Image Manipulation, Facebook, Illustration, CRM, Social Networking, SEO, Creative Direction, Corporate Branding, Digital Marketing, User Experience, Layout, Leadership, Direct Mail, Management, Lead Generation, Sales, CMS, Integrated Marketing, Online Advertising, Content Management, E-commerce, B2B
Education
De La Salle University 1997 — 2001
Bachelor of Commerce (B.Com.), Advertising
De La Salle University
BS Advertising Management, Marketing/Marketing Management, General
IFSE Institute
Investment Funds Course, Mutual Funds, 89%
CIBC January 2015 - Present
The Philippine Reporter February 2013 - Present
CIBC March 2014 - January 2015
Zedd Customer Solutions LP Inc. November 2012 - March 2014
City Youth Council of Toronto July 2012 - November 2012
wi-tribe March 2012 - June 2012
Brady Corporation 2008 - 2012
Prulife UK June 2007 - June 2010
Sykes 2003 - 2008
Skills
Adobe Creative Suite, Photography, Acoustic Guitar, Bass Guitar, Lead Guitar, Sketching, Wordpress, Online Marketing, InDesign, Web Design, Illustrator, Logo Design, Photoshop, Advertising, Brochures, Dreamweaver, Adobe Acrobat, QuarkXPress, Social Media Marketing, Mac, Social Media, Marketing Communications, Graphics, Graphic Design, Account Management, HTML, Email Marketing, Image Manipulation, Facebook, Illustration, CRM, Social Networking, SEO, Creative Direction, Corporate Branding, Digital Marketing, User Experience, Layout, Leadership, Direct Mail, Management, Lead Generation, Sales, CMS, Integrated Marketing, Online Advertising, Content Management, E-commerce, B2B
Education
De La Salle University 1997 — 2001
Bachelor of Commerce (B.Com.), Advertising
De La Salle University
BS Advertising Management, Marketing/Marketing Management, General
IFSE Institute
Investment Funds Course, Mutual Funds, 89%
Pamela Hayes Pamela Hayes's Sykes Experience October 2014 - Present
Job Licensed Independent Financial Coach
Industry Insurance
Experience
Sykes October 2014 - Present
Primerica 2013 - Present
Uhaul March 2014 - July 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Negotiation, Editing, Social Media, Retirement Planning, Debt Elimination, Traditional IRA, Licensed Life Insurance..., Equity Indexed Annuities, Indexed Annuities, Licensed to Sell..., Financial Coaching, Insurance, Financial Education, Social Media Marketing, Annuity Sales, Retirement Savings, Sales, Coaching
Education
Philadelphia University 1986 — 1991
Fashion Merchandising
Drexel University
Design and Visual Communications, General
Sykes October 2014 - Present
Primerica 2013 - Present
Uhaul March 2014 - July 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Negotiation, Editing, Social Media, Retirement Planning, Debt Elimination, Traditional IRA, Licensed Life Insurance..., Equity Indexed Annuities, Indexed Annuities, Licensed to Sell..., Financial Coaching, Insurance, Financial Education, Social Media Marketing, Annuity Sales, Retirement Savings, Sales, Coaching
Education
Philadelphia University 1986 — 1991
Fashion Merchandising
Drexel University
Design and Visual Communications, General
Angela Enright Angela Enright's Sykes Experience November 2013 - Present
Job Customer Service Rep at Sykes
Industry Information Technology and Services
Experience
Sykes November 2013 - Present
US Army January 2002 - March 2014
US Army February 1994 - January 2002
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Human Resources, Nurse Aide, Access, Active Directory, Computer Hardware, DoD, English, Leadership, Military, Network Administration, Research, Security, Security Clearance, Software Documentation, Team Leadership, Training, Troubleshooting, Windows, Windows 7
Education
Fayetteville Technical Community College
Associate's degree, General Studies
Sykes November 2013 - Present
US Army January 2002 - March 2014
US Army February 1994 - January 2002
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Human Resources, Nurse Aide, Access, Active Directory, Computer Hardware, DoD, English, Leadership, Military, Network Administration, Research, Security, Security Clearance, Software Documentation, Team Leadership, Training, Troubleshooting, Windows, Windows 7
Education
Fayetteville Technical Community College
Associate's degree, General Studies
Francisco Bohlsen Francisco Bohlsen's Sykes Experience November 2004 - Present
Job Account Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes November 2004 - Present
Skills
Outsourcing
Education
DeSales University
Bachelor of Science (BS), Marketing
Sykes November 2004 - Present
Skills
Outsourcing
Education
DeSales University
Bachelor of Science (BS), Marketing
Sherri Seveland's Sykes Experience 1999 - 2013
Job Staff Accountant | Bookkeeper | Sales Support Proposal Coordinator | RFP Content Management
Industry Outsourcing/Offshoring
Experience
Veterinary Specialty and Emergency Center May 2014 - Present
Allquatics, Inc. January 2013 - May 2014
Sykes 1999 - 2013
Tube City IMS 1997 - 1999
Middle Bucks Institute of Technology 1995 - 1997
Mobile Medical Services, Inc. 1994 - 1995
Education
NJ SBDC at the College of NJ
Certificate, Quickbooks and Accounting
Schlicher-Kratz Institute
Real Estate Fundamentals and Practice, 60 hours / 4 credits
DPT Business School 1993 — 1994
Veterinary Specialty and Emergency Center May 2014 - Present
Allquatics, Inc. January 2013 - May 2014
Sykes 1999 - 2013
Tube City IMS 1997 - 1999
Middle Bucks Institute of Technology 1995 - 1997
Mobile Medical Services, Inc. 1994 - 1995
Education
NJ SBDC at the College of NJ
Certificate, Quickbooks and Accounting
Schlicher-Kratz Institute
Real Estate Fundamentals and Practice, 60 hours / 4 credits
DPT Business School 1993 — 1994
Sharonna Hickson's Sykes Experience August 2010 - March 2011
Job Student at Trident Technical College
Industry Retail
Experience
Bilo August 2013 - Present
Sykes August 2010 - March 2011
Lander University January 2008 - May 2010
Skills
Customer Service, Computer Science, Healthcare, Data Entry, Word Processing, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Trident Technical College 2013 — 2015
Florence-Darlington Technical College 2011 — 2013
Bilo August 2013 - Present
Sykes August 2010 - March 2011
Lander University January 2008 - May 2010
Skills
Customer Service, Computer Science, Healthcare, Data Entry, Word Processing, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Trident Technical College 2013 — 2015
Florence-Darlington Technical College 2011 — 2013
Lakisha Wylie Lakisha Wylie's Sykes Experience 2013 - 2014
Job Retail Professional
Industry Retail
Experience
Sykes 2013 - 2014
A Wireless - Verizon Wireless Premium Retailer February 2011 - March 2013
AT&T Mobility October 2008 - February 2010
CarMax April 2005 - October 2008
Skills
Customer Service, Administrative..., Sales, Clerical Work, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Psychology, Typing, Scanners, Filing, Telecommunications, Confidentiality, Cellular Communications, Customer Satisfaction, Written Correspondence, Email, Proficient Typing Skills, Solid computer skills, Data Entry, Consumer Lending, Time Management, Call Centers, Access, Training
Education
Fayetteville State University 2003 — 2008
Bachelor of Science (B.S.), Psychology, 3.0
Sykes 2013 - 2014
A Wireless - Verizon Wireless Premium Retailer February 2011 - March 2013
AT&T Mobility October 2008 - February 2010
CarMax April 2005 - October 2008
Skills
Customer Service, Administrative..., Sales, Clerical Work, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Psychology, Typing, Scanners, Filing, Telecommunications, Confidentiality, Cellular Communications, Customer Satisfaction, Written Correspondence, Email, Proficient Typing Skills, Solid computer skills, Data Entry, Consumer Lending, Time Management, Call Centers, Access, Training
Education
Fayetteville State University 2003 — 2008
Bachelor of Science (B.S.), Psychology, 3.0
Abigail Holmes Abigail Holmes's Sykes Experience November 2004 - October 2005
Job Full Time Student at ECPI University
Industry Medical Practice
Experience
ECPI University April 2013 - Present
US Army February 2007 - February 2013
Sykes November 2004 - October 2005
Skills
EMT, OSHA Hearing...
Education
ECPI College of Technology 2013 — 2014
Practical Nursing Diploma, LPN
ECPI University April 2013 - Present
US Army February 2007 - February 2013
Sykes November 2004 - October 2005
Skills
EMT, OSHA Hearing...
Education
ECPI College of Technology 2013 — 2014
Practical Nursing Diploma, LPN
Jemuel Willy Macapagal Jemuel Willy Macapagal's Sykes Experience April 2007 - November 2008
Job Web Designer at CTSI Logistics
Industry Information Technology and Services
Experience
CTSI Logistics September 2009 - Present
Sykes April 2007 - November 2008
Education
Far Eastern University 2005 — 2009
BSIT, Web Development, Networking, Systems Administration, Computer Technical Issues
CTSI Logistics September 2009 - Present
Sykes April 2007 - November 2008
Education
Far Eastern University 2005 — 2009
BSIT, Web Development, Networking, Systems Administration, Computer Technical Issues
Robert D. Begley's Sykes Experience August 2009 - August 2010
Job Recovery Manager, TRS at Republic Bank Tax Refund Solutions
Industry Information Services
Experience
Republic Bank -- Tax Refund Solutions August 2010 - Present
Verifacts Data Solutions February 2005 - Present
Sykes August 2009 - August 2010
CSG, Inc. January 2007 - August 2009
Education
Webster University 1990 — 1993
MBA, MBA curriculum
Eastern Kentucky University 1983 — 1987
BBA, Business Administration, Marketing
South Dearborn High School
Republic Bank -- Tax Refund Solutions August 2010 - Present
Verifacts Data Solutions February 2005 - Present
Sykes August 2009 - August 2010
CSG, Inc. January 2007 - August 2009
Education
Webster University 1990 — 1993
MBA, MBA curriculum
Eastern Kentucky University 1983 — 1987
BBA, Business Administration, Marketing
South Dearborn High School
Clark Phipps Clark Phipps's Sykes Experience July 2012 - Present
Job Human Resources Manager at Sykes
Industry Executive Office
Experience
Sykes July 2012 - Present
STAND Enterprises, LLC February 2011 - July 2012
Leclerc Foods TN, LLC May 2011 - June 2012
Mountain States Health Alliance January 2010 - February 2011
Alcoa June 2007 - December 2009
SESCO Management Consultants February 2005 - June 2007
Citi/Associates First Capital/SPS Payment Systems/Sears Payment Systems 1986 - 2004
Skills
Leadership Development, Organizational..., Change Management, Employee Relations, Strategic Planning, Executive Coaching, Coaching, Deferred Compensation, Employee Benefits, Team Building, Performance Management, Talent Management, Employee Engagement, Mergers, Succession Planning, Recruiting, Onboarding, Talent Acquisition, Culture Change, HR Consulting, Labor Relations, Human Resources, Training, Leadership, Strategy, New Hire Orientations, Benefits Administration, Management, Personnel Management, Workforce Planning, Temporary Placement, HRIS, Hiring, Project Management, Payroll, Mergers & Acquisitions, Employee Training, Process Improvement, Organizational..., Start-ups, Call Centers, HR Policies, Interviews, Consulting, Public Speaking
Education
East Tennessee State University 1976 — 1980
BS, Economics and Political Science
Sykes July 2012 - Present
STAND Enterprises, LLC February 2011 - July 2012
Leclerc Foods TN, LLC May 2011 - June 2012
Mountain States Health Alliance January 2010 - February 2011
Alcoa June 2007 - December 2009
SESCO Management Consultants February 2005 - June 2007
Citi/Associates First Capital/SPS Payment Systems/Sears Payment Systems 1986 - 2004
Skills
Leadership Development, Organizational..., Change Management, Employee Relations, Strategic Planning, Executive Coaching, Coaching, Deferred Compensation, Employee Benefits, Team Building, Performance Management, Talent Management, Employee Engagement, Mergers, Succession Planning, Recruiting, Onboarding, Talent Acquisition, Culture Change, HR Consulting, Labor Relations, Human Resources, Training, Leadership, Strategy, New Hire Orientations, Benefits Administration, Management, Personnel Management, Workforce Planning, Temporary Placement, HRIS, Hiring, Project Management, Payroll, Mergers & Acquisitions, Employee Training, Process Improvement, Organizational..., Start-ups, Call Centers, HR Policies, Interviews, Consulting, Public Speaking
Education
East Tennessee State University 1976 — 1980
BS, Economics and Political Science
Asia Barnett's Sykes Experience September 2012 - February 2014
Job Internet Marketer | Writer | Wholesaler | Entrepreneur
Industry Marketing and Advertising
Experience
Metalsa May 2015 - Present
Novae December 2014 - Present
Kids First Enrichment Ctr January 2014 - May 2015
Sykes September 2012 - February 2014
Skills
Typing, Social Media Marketing, Online Marketing, Online Advertising, Microsoft Word, Networking, Business Intelligence, Business Development, Business Networking, Leadership Development, Team Building, Teaching, Training & Development, Internet Recruiting, Electronic Filing, Financial Services, Data Entry, Network Marketing..., Lifestyle Coaching, Credit Restoration, Debt Elimination, Administrative..., Entrepreneurship, Customer Service
Education
Elizabethtown Community and Technical College 2015 — 2018
N/A, Business Administration, Management and Operations
Metalsa May 2015 - Present
Novae December 2014 - Present
Kids First Enrichment Ctr January 2014 - May 2015
Sykes September 2012 - February 2014
Skills
Typing, Social Media Marketing, Online Marketing, Online Advertising, Microsoft Word, Networking, Business Intelligence, Business Development, Business Networking, Leadership Development, Team Building, Teaching, Training & Development, Internet Recruiting, Electronic Filing, Financial Services, Data Entry, Network Marketing..., Lifestyle Coaching, Credit Restoration, Debt Elimination, Administrative..., Entrepreneurship, Customer Service
Education
Elizabethtown Community and Technical College 2015 — 2018
N/A, Business Administration, Management and Operations
Jaron Johnson Jaron Johnson's Sykes Experience August 2013 - Present
Job New Hire Tech Trainer
Industry Computer Software
Experience
Sykes August 2013 - Present
North Carolina State University September 2008 - April 2009
Skills
C++, Java, Project Management, C, PowerPoint, HTML, Linux, Microsoft Office, Networking, Public Speaking, Training, Team Management, Coaching, Computer Hardware, Data Analysis, Presentations, Research, Writing
Education
North Carolina State University 2007 — 2012
Bachelor's degree, Computer Engineering
Fayetteville Technical Community College 2007 — 2007
College Connections, Computer Systems Networking and Telecommunications
Sykes August 2013 - Present
North Carolina State University September 2008 - April 2009
Skills
C++, Java, Project Management, C, PowerPoint, HTML, Linux, Microsoft Office, Networking, Public Speaking, Training, Team Management, Coaching, Computer Hardware, Data Analysis, Presentations, Research, Writing
Education
North Carolina State University 2007 — 2012
Bachelor's degree, Computer Engineering
Fayetteville Technical Community College 2007 — 2007
College Connections, Computer Systems Networking and Telecommunications
Olivia Jewell Olivia Jewell's Sykes Experience April 2013 - August 2013
Job Customer Service Associate at Petsense
Industry Security and Investigations
Experience
KY Home Realty May 2015 - Present
Petsense July 2014 - November 2014
Petsense March 2014 - November 2014
Whelan Security April 2014 - April 2014
Family Dollar August 2013 - September 2013
Sykes April 2013 - August 2013
Skills
Computers, Customer Service, Animals, Security, Long-term Customer..., Microsoft Office, Microsoft Word, Microsoft Excel, Electronics, PowerPoint, Outlook, Building Maintenance, Housekeeping, House Sitting, Telecommunications, Marketing, Stocking, Cashiering
Education
Elizabethtown Community and Technical College 2011 — 2012
General Studies
Nelson County High School 2004 — 2011
Diploma, General Studies
KY Home Realty May 2015 - Present
Petsense July 2014 - November 2014
Petsense March 2014 - November 2014
Whelan Security April 2014 - April 2014
Family Dollar August 2013 - September 2013
Sykes April 2013 - August 2013
Skills
Computers, Customer Service, Animals, Security, Long-term Customer..., Microsoft Office, Microsoft Word, Microsoft Excel, Electronics, PowerPoint, Outlook, Building Maintenance, Housekeeping, House Sitting, Telecommunications, Marketing, Stocking, Cashiering
Education
Elizabethtown Community and Technical College 2011 — 2012
General Studies
Nelson County High School 2004 — 2011
Diploma, General Studies
Brian Marturana's Sykes Experience November 2010 - February 2011
Job Case Design Consultant at TFG Wealth Management
Industry Financial Services
Experience
TFG Wealth Management October 2014 - Present
ReminderMedia December 2013 - April 2014
Comag Marketing September 2011 - July 2013
Sykes November 2010 - February 2011
Edward Jones June 2009 - August 2009
Education
Dickinson College 2006 — 2010
Bachelor of Arts
Council Rock High School North 2002 — 2006
TFG Wealth Management October 2014 - Present
ReminderMedia December 2013 - April 2014
Comag Marketing September 2011 - July 2013
Sykes November 2010 - February 2011
Edward Jones June 2009 - August 2009
Education
Dickinson College 2006 — 2010
Bachelor of Arts
Council Rock High School North 2002 — 2006
Dixie Gillman's Sykes Experience October 1999 - November 2002
Job Implementation Specialist at Rollins, Inc.
Industry Real Estate
Experience
Rollins, Inc. May 2014 - Present
Atlanta Communities Real Estate Brokerage Services September 2014 - Present
Dept Homeland Security February 2006 - May 2014
Keller Williams Realty Consultants March 2012 - December 2013
Southern WV Community Technical College November 2002 - February 2006
Sykes October 1999 - November 2002
Applachian Regional Hospital April 1996 - July 1999
Skills
Buyer Representation, Listings, Short Sales, Relocation, New Home Sales, First Time Home Buyers, Sellers, Single Family Homes, Foreclosures, REO, VSAT, MIcrosoft Office, VPN, LAN, WAN, Purchasing, Staging Manager, Leadership Trainer, Training Delivery, Employee Training, Technical Training, PC Management, Healthcare Information..., Information Technology, Information Management, Project Management, Project Delivery, Project Planning, National Response..., Shipping, Receivers, Warehousing, Microsoft Office, Customer Service, Customer Satisfaction, Sales, Negotiation, Team Building, Training, Operations Management, Leadership, Management, Account Management, Contract Negotiation, Strategic Planning, Customer Retention, New Business Development, Sales Management, Call Centers, Coaching
Education
Florida Institute of Technology 2015 — 2017
Bachelor of Arts (B.A.), Computer and Information Systems, 3.9
Southern West Virginia Community and Technical College 1997 — 1999
Associate's degree, Computer Information Systems, 4.0
Rollins, Inc. May 2014 - Present
Atlanta Communities Real Estate Brokerage Services September 2014 - Present
Dept Homeland Security February 2006 - May 2014
Keller Williams Realty Consultants March 2012 - December 2013
Southern WV Community Technical College November 2002 - February 2006
Sykes October 1999 - November 2002
Applachian Regional Hospital April 1996 - July 1999
Skills
Buyer Representation, Listings, Short Sales, Relocation, New Home Sales, First Time Home Buyers, Sellers, Single Family Homes, Foreclosures, REO, VSAT, MIcrosoft Office, VPN, LAN, WAN, Purchasing, Staging Manager, Leadership Trainer, Training Delivery, Employee Training, Technical Training, PC Management, Healthcare Information..., Information Technology, Information Management, Project Management, Project Delivery, Project Planning, National Response..., Shipping, Receivers, Warehousing, Microsoft Office, Customer Service, Customer Satisfaction, Sales, Negotiation, Team Building, Training, Operations Management, Leadership, Management, Account Management, Contract Negotiation, Strategic Planning, Customer Retention, New Business Development, Sales Management, Call Centers, Coaching
Education
Florida Institute of Technology 2015 — 2017
Bachelor of Arts (B.A.), Computer and Information Systems, 3.9
Southern West Virginia Community and Technical College 1997 — 1999
Associate's degree, Computer Information Systems, 4.0
Domenic Ricci Domenic Ricci's Sykes Experience 2012 - Present
Job Compliance Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes 2012 - Present
Sykes 2011 - 2012
Sykes 2010 - 2011
Sykes 2006 - 2010
Compassionate Care Hospice May 2003 - June 2006
ICT Group 1998 - 2003
Skills
Organizational..., Call Center, Outsourcing, Call Centers, Customer Satisfaction, Process Improvement, Quality Assurance, Performance Management, Account Management, Leadership, Project Management, Team Leadership, Team Building, Service Delivery, Vendor Management, Management
Education
Delaware Technical and Community College-Stanton-Wilmington
Business Management
Sykes 2012 - Present
Sykes 2011 - 2012
Sykes 2010 - 2011
Sykes 2006 - 2010
Compassionate Care Hospice May 2003 - June 2006
ICT Group 1998 - 2003
Skills
Organizational..., Call Center, Outsourcing, Call Centers, Customer Satisfaction, Process Improvement, Quality Assurance, Performance Management, Account Management, Leadership, Project Management, Team Leadership, Team Building, Service Delivery, Vendor Management, Management
Education
Delaware Technical and Community College-Stanton-Wilmington
Business Management
Shelia Fisher Shelia Fisher's Sykes Experience 1999 - 2001
Job Owner/REALTOR® at Century 21 Fisher & Associates
Industry Real Estate
Experience
Century 21 Fisher & Associates May 2012 - Present
StarTek January 2011 - March 2012
ACS, a Xerox Company April 2001 - December 2010
Sykes 1999 - 2001
TECOM Inc. (a division of TECO Energy) 1997 - 1998
Member Services Group, Inc. 1993 - 1997
Acordia, Inc. 1992 - 1993
Insurance Administration Center, Inc. (a division of Brown & Brown, Inc.) 1990 - 1992
Citicorp 1980 - 1990
Skills
BPO, CRM, Call Center, Management, Outsourcing, Customer Experience, Account Management, Vendor Management, Workforce Management, Operations Management, Customer Satisfaction, Inbound Marketing, Call Centers, Process Improvement, Business Development, SaaS, Solution Selling, Selling, Business Process..., Leadership, Service Delivery, New Business Development, Marketing, Start-ups, Sales, Customer Retention
Education
State University of New York at Buffalo 1977 — 1979
MBA, Marketing
Drew University 1970 — 1974
BA, English
Century 21 Fisher & Associates May 2012 - Present
StarTek January 2011 - March 2012
ACS, a Xerox Company April 2001 - December 2010
Sykes 1999 - 2001
TECOM Inc. (a division of TECO Energy) 1997 - 1998
Member Services Group, Inc. 1993 - 1997
Acordia, Inc. 1992 - 1993
Insurance Administration Center, Inc. (a division of Brown & Brown, Inc.) 1990 - 1992
Citicorp 1980 - 1990
Skills
BPO, CRM, Call Center, Management, Outsourcing, Customer Experience, Account Management, Vendor Management, Workforce Management, Operations Management, Customer Satisfaction, Inbound Marketing, Call Centers, Process Improvement, Business Development, SaaS, Solution Selling, Selling, Business Process..., Leadership, Service Delivery, New Business Development, Marketing, Start-ups, Sales, Customer Retention
Education
State University of New York at Buffalo 1977 — 1979
MBA, Marketing
Drew University 1970 — 1974
BA, English
Brandon Page Brandon Page's Sykes Experience January 2001 - August 2002
Job IT Project Manager at Charter Communications
Industry Information Technology and Services
Experience
Charter Communications February 2015 - Present
Panera Bread November 2014 - February 2015
Actavis/Forest Pharmaceuticals March 2012 - October 2014
Forest Pharmaceuticals March 2007 - April 2012
Express Scripts 2005 - 2006
Prism Group September 2004 - November 2005
SBC June 2003 - September 2004
Sykes January 2001 - August 2002
Williams 1999 - 2000
Ameritech 1998 - 1999
Skills
PMP, Service Design, Vendor Management, ITIL, Business Analysis, SDLC, Visio, SharePoint, Disaster Recovery, Project Management, IT Service Management, Information Technology, IT Strategy, Process Improvement, Data Center, IT Management, MS Project, Program Management, Requirements Analysis, Requirements Gathering, BMC Remedy, Project Delivery, Incident Management, Leadership, PMO, Integration, Infrastructure, Change Management, Microsoft Project, Management, Project Portfolio...
Education
Maryville University of Saint Louis 2000 — 2003
MBA, Concentration in Management
Eastern Illinois University 1996 — 1998
B.S. in Business, Information Systems
Charter Communications February 2015 - Present
Panera Bread November 2014 - February 2015
Actavis/Forest Pharmaceuticals March 2012 - October 2014
Forest Pharmaceuticals March 2007 - April 2012
Express Scripts 2005 - 2006
Prism Group September 2004 - November 2005
SBC June 2003 - September 2004
Sykes January 2001 - August 2002
Williams 1999 - 2000
Ameritech 1998 - 1999
Skills
PMP, Service Design, Vendor Management, ITIL, Business Analysis, SDLC, Visio, SharePoint, Disaster Recovery, Project Management, IT Service Management, Information Technology, IT Strategy, Process Improvement, Data Center, IT Management, MS Project, Program Management, Requirements Analysis, Requirements Gathering, BMC Remedy, Project Delivery, Incident Management, Leadership, PMO, Integration, Infrastructure, Change Management, Microsoft Project, Management, Project Portfolio...
Education
Maryville University of Saint Louis 2000 — 2003
MBA, Concentration in Management
Eastern Illinois University 1996 — 1998
B.S. in Business, Information Systems
Amy Steward's Sykes Experience December 2013 - Present
Job Technical Support at Sykes
Industry Information Technology and Services
Experience
Sykes December 2013 - Present
Winsted Journal February 2014 - February 2015
Cegedim Relationship Management 2007 - 2013
Skills
Active Directory, Technical Support, Hardware, Help Desk Support, Windows Server, XP, Windows XP, Troubleshooting, Computer Hardware, Software Installation, Windows 7, Operating Systems, Windows 8, Windows 8.1, Microsoft Office, Adobe Creative Suite, Adobe Professional, Open Office, Software Documentation, IT Service Management
Education
ECPI College of Technology 1999 — 2001
Associate's degree, computer electronics
Sykes December 2013 - Present
Winsted Journal February 2014 - February 2015
Cegedim Relationship Management 2007 - 2013
Skills
Active Directory, Technical Support, Hardware, Help Desk Support, Windows Server, XP, Windows XP, Troubleshooting, Computer Hardware, Software Installation, Windows 7, Operating Systems, Windows 8, Windows 8.1, Microsoft Office, Adobe Creative Suite, Adobe Professional, Open Office, Software Documentation, IT Service Management
Education
ECPI College of Technology 1999 — 2001
Associate's degree, computer electronics
Alanzo Scarlett Alanzo Scarlett's Sykes Experience September 2009 - March 2011
Job Insurance sales and underwriting representative
Industry Insurance
Experience
The Hartford March 2014 - Present
5LINX Enterprises Inc. March 2011 - May 2013
Bear Creek Mountain Resort December 2012 - April 2013
Sykes September 2009 - March 2011
Turkey Hill Minit Markets September 2008 - May 2009
Mc Donalds September 2006 - August 2008
Skills
Sales, Call Centers, Marketing, Direct Sales, Leadership, Customer Retention, New Business Development, Microsoft Office, Microsoft Excel, PowerPoint, Data Entry, Public Speaking, Teamwork, Cold Calling, Entrepreneurship, Direct Marketing, Business Development, Networking, Microsoft Word
Education
DeSales University 2010 — 2013
Bachelor, Business Management, Sports Management
Lehigh Carbon Community College 2009 — 2010
Business Administration and Management, General
The Hartford March 2014 - Present
5LINX Enterprises Inc. March 2011 - May 2013
Bear Creek Mountain Resort December 2012 - April 2013
Sykes September 2009 - March 2011
Turkey Hill Minit Markets September 2008 - May 2009
Mc Donalds September 2006 - August 2008
Skills
Sales, Call Centers, Marketing, Direct Sales, Leadership, Customer Retention, New Business Development, Microsoft Office, Microsoft Excel, PowerPoint, Data Entry, Public Speaking, Teamwork, Cold Calling, Entrepreneurship, Direct Marketing, Business Development, Networking, Microsoft Word
Education
DeSales University 2010 — 2013
Bachelor, Business Management, Sports Management
Lehigh Carbon Community College 2009 — 2010
Business Administration and Management, General
Antonio David Casanova's Sykes Experience March 2009 - June 2011
Job Master Painter ✓ Interior Painting ✓ Exterior Painting ✓ Commercial Painting ✓ Residential Painting ✓
Industry Design
Experience
Casanova Painting / Casanova Enterprises Inc June 2011 - Present
Casanova Internet Solutions Inc. March 2009 - March 2012
Sykes March 2009 - June 2011
Datascension March 2008 - March 2009
Skills
Energetic team player, Self-motivated Team..., Close Attention to..., Great Motivator, Painting, Dependable Team Player, Leadership, Perfectionist, Detailed Organization, Thinking Outside The Box, HTML, Technical Recruiting, Dreamweaver, Advertising, Team Management, Marketing Research, Business Analysis, Affiliate Marketing, Quality Assurance, Analytics, Website Development, Blogging, Management, Entrepreneurship, Market Research, Online Research, Competitive Analysis, CRM, Training, Business Development, Web Development
Education
Douglas College 2012 — 2012
Casanova Painting / Casanova Enterprises Inc June 2011 - Present
Casanova Internet Solutions Inc. March 2009 - March 2012
Sykes March 2009 - June 2011
Datascension March 2008 - March 2009
Skills
Energetic team player, Self-motivated Team..., Close Attention to..., Great Motivator, Painting, Dependable Team Player, Leadership, Perfectionist, Detailed Organization, Thinking Outside The Box, HTML, Technical Recruiting, Dreamweaver, Advertising, Team Management, Marketing Research, Business Analysis, Affiliate Marketing, Quality Assurance, Analytics, Website Development, Blogging, Management, Entrepreneurship, Market Research, Online Research, Competitive Analysis, CRM, Training, Business Development, Web Development
Education
Douglas College 2012 — 2012
Bozena Tancula, PMP Bozena Tancula, PMP's Sykes Experience 2001 - 2005
Job Service Delivery Manager at Tata Consultancy Services
Industry Information Technology and Services
Experience
Tata Consultancy Services December 2011 - Present
Tata Consultancy Services May 2007 - December 2011
EDS January 2007 - May 2007
GENPACT LLC 2005 - 2007
Sykes 2001 - 2005
Skills
Service Delivery, ITIL, Service Desk, Project Implementation, Outsourcing, IT Service Management, SAP R/3, IT Outsourcing, Incident Management, IT Operations, Internal Audit, Transition Management, Pre-sales, IT Strategy, IT Management, Service Management, Project Delivery, BMC Remedy, Project Management, Process Improvement, SDLC, Siebel, HP Service Center, Risk Management, CRM, ITIL v3 Foundations..., Solution Architecture, Business Process, Offshoring, Software Project..., Sla, Project Portfolio..., Resource Management, Requirements Analysis, ITIL Certified, Vendor Management, Business Transformation, PMO, Business Process..., Change Management, Management, PMP
Education
Eötvös Loránd Tudományegyetem 1995 — 2000
Master of Arts (MA), English Language and Literature, General
Eötvös Loránd Tudományegyetem 1994 — 1999
Master of Arts (MA), Hungarian Language and Literature
Tata Consultancy Services December 2011 - Present
Tata Consultancy Services May 2007 - December 2011
EDS January 2007 - May 2007
GENPACT LLC 2005 - 2007
Sykes 2001 - 2005
Skills
Service Delivery, ITIL, Service Desk, Project Implementation, Outsourcing, IT Service Management, SAP R/3, IT Outsourcing, Incident Management, IT Operations, Internal Audit, Transition Management, Pre-sales, IT Strategy, IT Management, Service Management, Project Delivery, BMC Remedy, Project Management, Process Improvement, SDLC, Siebel, HP Service Center, Risk Management, CRM, ITIL v3 Foundations..., Solution Architecture, Business Process, Offshoring, Software Project..., Sla, Project Portfolio..., Resource Management, Requirements Analysis, ITIL Certified, Vendor Management, Business Transformation, PMO, Business Process..., Change Management, Management, PMP
Education
Eötvös Loránd Tudományegyetem 1995 — 2000
Master of Arts (MA), English Language and Literature, General
Eötvös Loránd Tudományegyetem 1994 — 1999
Master of Arts (MA), Hungarian Language and Literature
Peter Bodrogi Peter Bodrogi's Sykes Experience December 2003 - September 2006
Job Customer Service Representative at BP
Industry Information Technology and Services
Experience
BP July 2012 - Present
Unisys February 2009 - July 2012
Diageo October 2006 - January 2009
Sykes December 2003 - September 2006
Skills
Service Desk, BMC Remedy, Incident Management, Windows 7, Sla, IT Management, English, Service Delivery, IT Service Management, Problem Management, Hungarian, Service Management, Troubleshooting, Help Desk Support, IT Operations, ITIL v3 Foundations..., ITIL Certified, Service Improvement, Transition Management, Servers, Account Management, Microsoft Certified..., Active Directory, XP, Lotus Notes, Customer Service..., Call Center, Technical Support, Operating Systems, IT Outsourcing, VPN, Citrix, Process Improvement, Shared Service Center, Knowledge Management, CRM, SAP, Siebel, Microsoft Excel, Knowledge Transfer, Employee Training, Customer Service..., Outsourcing
Education
Eötvös Loránd University 2000 — 2003
English, Pedagogy
Eötvös Loránd University 2000 — 2003
Teaching English as a Second or Foreign Language/ESL Language Instructor
BP July 2012 - Present
Unisys February 2009 - July 2012
Diageo October 2006 - January 2009
Sykes December 2003 - September 2006
Skills
Service Desk, BMC Remedy, Incident Management, Windows 7, Sla, IT Management, English, Service Delivery, IT Service Management, Problem Management, Hungarian, Service Management, Troubleshooting, Help Desk Support, IT Operations, ITIL v3 Foundations..., ITIL Certified, Service Improvement, Transition Management, Servers, Account Management, Microsoft Certified..., Active Directory, XP, Lotus Notes, Customer Service..., Call Center, Technical Support, Operating Systems, IT Outsourcing, VPN, Citrix, Process Improvement, Shared Service Center, Knowledge Management, CRM, SAP, Siebel, Microsoft Excel, Knowledge Transfer, Employee Training, Customer Service..., Outsourcing
Education
Eötvös Loránd University 2000 — 2003
English, Pedagogy
Eötvös Loránd University 2000 — 2003
Teaching English as a Second or Foreign Language/ESL Language Instructor
Monika Brock Monika Brock's Sykes Experience February 2014 - Present
Job Interim Team Leader
Industry Higher Education
Experience
Sykes February 2014 - Present
FlashBanc, LLC 2015 - 2015
CARCO Group, Inc. June 2013 - February 2014
Methodist University September 2012 - March 2013
Comcast Cable August 2011 - July 2012
CenturyLink January 2011 - July 2011
Skills
Customer-focused Service, Troubleshooting, Call Centers, Data Entry, Customer Service, Technical Support, Invoicing, Software Installation, Oral & Written..., Team-oriented, Organization &..., Close Attention to..., Highly detail oriented, Customer Service..., Multi-line Phone, Highly motivated..., Analysis, Telephone Skills, Communication
Education
Fayetteville Technical Community College 2008 — 2010
Criminal Justice
E.E. Smith High School 1997 — 2000
Sykes February 2014 - Present
FlashBanc, LLC 2015 - 2015
CARCO Group, Inc. June 2013 - February 2014
Methodist University September 2012 - March 2013
Comcast Cable August 2011 - July 2012
CenturyLink January 2011 - July 2011
Skills
Customer-focused Service, Troubleshooting, Call Centers, Data Entry, Customer Service, Technical Support, Invoicing, Software Installation, Oral & Written..., Team-oriented, Organization &..., Close Attention to..., Highly detail oriented, Customer Service..., Multi-line Phone, Highly motivated..., Analysis, Telephone Skills, Communication
Education
Fayetteville Technical Community College 2008 — 2010
Criminal Justice
E.E. Smith High School 1997 — 2000
Desiree Trujillo's Sykes Experience August 2008 - December 2010
Job Accounts Payable Specialist at Russell Cellular
Industry Wireless
Experience
Russell Cellular February 2015 - Present
Dinky Dooz Photography May 1992 - Present
Sacred Heart Preschool August 2012 - May 2014
Sykes August 2008 - December 2010
Personal Touch Answering January 2002 - April 2005
Answering Advantage June 2002 - January 2005
Business Telephone Exchange January 2001 - January 2002
Hollywood Entertainment August 2000 - January 2002
First American Title August 1999 - January 2002
Dezignz by Dez October 1995 - July 1999
Education
Kaplan College-Indianapolis 2006 — 2008
Bachelor's degree, Accounting
Univeristy of Arizona 1991 — 1993
Associate's degree, Early Childhood Education
Classic Beauity College 1991 — 1992
Cosmetology - Instructor, Cosmetology, Barber/Styling, and Nail Instructor
Everest College-Phoenix 1991 — 1992
Associate's degree, Accounting
Cortez High School 1987 — 1991
Diploma, General Studies, High School 9-12
Russell Cellular February 2015 - Present
Dinky Dooz Photography May 1992 - Present
Sacred Heart Preschool August 2012 - May 2014
Sykes August 2008 - December 2010
Personal Touch Answering January 2002 - April 2005
Answering Advantage June 2002 - January 2005
Business Telephone Exchange January 2001 - January 2002
Hollywood Entertainment August 2000 - January 2002
First American Title August 1999 - January 2002
Dezignz by Dez October 1995 - July 1999
Education
Kaplan College-Indianapolis 2006 — 2008
Bachelor's degree, Accounting
Univeristy of Arizona 1991 — 1993
Associate's degree, Early Childhood Education
Classic Beauity College 1991 — 1992
Cosmetology - Instructor, Cosmetology, Barber/Styling, and Nail Instructor
Everest College-Phoenix 1991 — 1992
Associate's degree, Accounting
Cortez High School 1987 — 1991
Diploma, General Studies, High School 9-12
Konstantin Mondelos Konstantin Mondelos's Sykes Experience September 2007 - January 2008
Job Software Engineer bei KNAPP AG
Industry Logistics and Supply Chain
Experience
KNAPP AG January 2014 - Present
Virtual Vehicle Research Center November 2008 - December 2013
Sykes September 2007 - January 2008
Skills
Forschung, Forschung und..., Projektmanagement
Education
FH Joanneum 2009 — 2011
Master of Arts (MA), IT-Recht & Management, Abschluss des Studiums mit Auszeichnung
FH Joanneum 2004 — 2008
DI (FH), Internettechnik & -management
KNAPP AG January 2014 - Present
Virtual Vehicle Research Center November 2008 - December 2013
Sykes September 2007 - January 2008
Skills
Forschung, Forschung und..., Projektmanagement
Education
FH Joanneum 2009 — 2011
Master of Arts (MA), IT-Recht & Management, Abschluss des Studiums mit Auszeichnung
FH Joanneum 2004 — 2008
DI (FH), Internettechnik & -management
Viktória Szajcz's Sykes Experience October 2004 - July 2007
Job Assistant Manager at GE
Industry Financial Services
Experience
GE September 2014 - Present
GENPACT January 2013 - August 2014
GENPACT April 2010 - December 2012
GENPACT July 2007 - March 2010
Sykes October 2004 - July 2007
Skills
BPO, Team Management, Order to Cash, Accounts Receivable, Finance, Process Improvement, Contract Management, Training, SAP, Avaya, Italian, English, Microsoft Office, Problem Solving, Shared Services, Change Management, Accounting, Business Process..., Six Sigma
Education
Eötvös Loránd Tudományegyetem 2002 — 2010
Bachelor of Arts (BA), Italian Language and Literature
OKTÁV Továbbképző Központ 2014 — 2015
GE September 2014 - Present
GENPACT January 2013 - August 2014
GENPACT April 2010 - December 2012
GENPACT July 2007 - March 2010
Sykes October 2004 - July 2007
Skills
BPO, Team Management, Order to Cash, Accounts Receivable, Finance, Process Improvement, Contract Management, Training, SAP, Avaya, Italian, English, Microsoft Office, Problem Solving, Shared Services, Change Management, Accounting, Business Process..., Six Sigma
Education
Eötvös Loránd Tudományegyetem 2002 — 2010
Bachelor of Arts (BA), Italian Language and Literature
OKTÁV Továbbképző Központ 2014 — 2015
Sylvia Crisp-Williams Sylvia Crisp-Williams's Sykes Experience March 2014 - August 2014
Job Compliance Clerk at Crown Ford
Industry Automotive
Experience
Crown Ford August 2014 - Present
Sykes March 2014 - August 2014
Fairfax Hyundai Kia June 2010 - December 2013
Rosenthal NissanMazda August 1990 - June 2010
Skills
Accounts Receivable, Accounting, Customer Service, Inventory Management, Customer Satisfaction, Invoicing, Microsoft Excel, Payroll, Data Entry, Office Management, Forecasting, Accounts Payable, General Ledger, Cash Flow, Account Reconciliation
Education
Fayetteville State University 1985 — 1989
Bachelor of Arts (BA), Speech and Theater
Mannheim American High School 1981 — 1983
Crown Ford August 2014 - Present
Sykes March 2014 - August 2014
Fairfax Hyundai Kia June 2010 - December 2013
Rosenthal NissanMazda August 1990 - June 2010
Skills
Accounts Receivable, Accounting, Customer Service, Inventory Management, Customer Satisfaction, Invoicing, Microsoft Excel, Payroll, Data Entry, Office Management, Forecasting, Accounts Payable, General Ledger, Cash Flow, Account Reconciliation
Education
Fayetteville State University 1985 — 1989
Bachelor of Arts (BA), Speech and Theater
Mannheim American High School 1981 — 1983
Daniel Ficca's Sykes Experience May 2010 - August 2011
Job Strategic Account Manager at MedTech Wristbands
Industry Consumer Goods
Experience
MedTech Wristbands March 2012 - Present
SYKES May 2010 - August 2011
Skills
Marketing Strategy, Sales Operations, New Business Development, Sales Management, Sales, Customer Service, Social Media Marketing, Strategic Planning, Marketing Communications, Advertising, Social Media, Public Relations, Event Management, Event Planning, Purchasing, Marketing, Online Marketing, Team Building, Integrated Marketing, Cold Calling
Education
Fanshawe College 2008 — 2010
Diploma, Business and Personal/Financial Services Marketing Operations
MedTech Wristbands March 2012 - Present
SYKES May 2010 - August 2011
Skills
Marketing Strategy, Sales Operations, New Business Development, Sales Management, Sales, Customer Service, Social Media Marketing, Strategic Planning, Marketing Communications, Advertising, Social Media, Public Relations, Event Management, Event Planning, Purchasing, Marketing, Online Marketing, Team Building, Integrated Marketing, Cold Calling
Education
Fanshawe College 2008 — 2010
Diploma, Business and Personal/Financial Services Marketing Operations
Alanzo Scarlett Jr's Sykes Experience September 2009 - February 2011
Job Customer Care Specialist/ Underwriter at The Hartford Insurance Group
Industry Financial Services
Experience
The Hartford 2014 - Present
5LINX Enterprises Inc. April 2011 - December 2012
DeSales University September 2011 - May 2012
Sykes September 2009 - February 2011
Verizon May 2010 - August 2010
Turkey Hill Minit Markets September 2008 - April 2009
McDonald's Corporation April 2006 - August 2008
Skills
Sales, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Data Entry, Microsoft Word, Teamwork, Leadership, Social Media, Customer Satisfaction, Telephone Skills, Direct Sales
Education
DeSales University 2009 — 2014
Bachelor's degree, Business Administration, Management and Operations
Lehigh Carbon Community College 2009 — 2010
The Hartford 2014 - Present
5LINX Enterprises Inc. April 2011 - December 2012
DeSales University September 2011 - May 2012
Sykes September 2009 - February 2011
Verizon May 2010 - August 2010
Turkey Hill Minit Markets September 2008 - April 2009
McDonald's Corporation April 2006 - August 2008
Skills
Sales, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Data Entry, Microsoft Word, Teamwork, Leadership, Social Media, Customer Satisfaction, Telephone Skills, Direct Sales
Education
DeSales University 2009 — 2014
Bachelor's degree, Business Administration, Management and Operations
Lehigh Carbon Community College 2009 — 2010
Damara Heinrich Damara Heinrich's Sykes Experience January 2014 - Present
Job SELF EMPLOYED at Sykes
Industry Medical Devices
Experience
Sykes January 2014 - Present
Hometown Medical Equipment & Supplies, Inc. May 2012 - July 2014
Skills
Customer Service, Sales, Strategic Planning, Sales Management, Project Management, Microsoft Office, Team Building, New Business Development, Microsoft Excel, Process Improvement, Product Development, Business Strategy
Education
Florida Career College-Miami
Miami Dade College
Sykes January 2014 - Present
Hometown Medical Equipment & Supplies, Inc. May 2012 - July 2014
Skills
Customer Service, Sales, Strategic Planning, Sales Management, Project Management, Microsoft Office, Team Building, New Business Development, Microsoft Excel, Process Improvement, Product Development, Business Strategy
Education
Florida Career College-Miami
Miami Dade College
Michael Stupart's Sykes Experience March 1998 - September 2001
Job Director, Inside Sales at Sage Payment Solutions
Industry Computer Software
Experience
Sage Payment Solutions December 2011 - Present
Sage April 2010 - November 2011
Dell April 2007 - April 2009
Dell February 2004 - April 2007
Sitel October 2001 - November 2004
Sykes March 1998 - September 2001
Telequest Communications November 1996 - January 1998
Skills
SaaS, Solution Selling, Leadership, Sales, Change Management, Training, Customer Retention, Coaching, Sales Process, Salesforce.com, Direct Sales, Lead Generation, Account Management, Cold Calling, Strategic Partnerships, Selling, B2B
Education
Eastern Kentucky University 1990 — 1993
History
Sage Payment Solutions December 2011 - Present
Sage April 2010 - November 2011
Dell April 2007 - April 2009
Dell February 2004 - April 2007
Sitel October 2001 - November 2004
Sykes March 1998 - September 2001
Telequest Communications November 1996 - January 1998
Skills
SaaS, Solution Selling, Leadership, Sales, Change Management, Training, Customer Retention, Coaching, Sales Process, Salesforce.com, Direct Sales, Lead Generation, Account Management, Cold Calling, Strategic Partnerships, Selling, B2B
Education
Eastern Kentucky University 1990 — 1993
History
Angie Vanover Angie Vanover's Sykes Experience May 2014 - Present
Job Site Director at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes May 2014 - Present
Sykes June 2011 - May 2014
Verizon June 2000 - March 2011
In Home Care, Inc. August 1995 - June 2000
Skills
Outsourcing, Account Management, CRM, Call Centers, Customer Satisfaction, Vendor Management, Customer Experience, Solution Selling, Managed Services, Customer Retention, BPO, Leadership, Program Management, Training, Management, Operations Management, Performance Management
Education
King College 2006 — 2008
Master of Business Administration (MBA), Leadership/Finance
East Tennessee State University 1990 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Sykes May 2014 - Present
Sykes June 2011 - May 2014
Verizon June 2000 - March 2011
In Home Care, Inc. August 1995 - June 2000
Skills
Outsourcing, Account Management, CRM, Call Centers, Customer Satisfaction, Vendor Management, Customer Experience, Solution Selling, Managed Services, Customer Retention, BPO, Leadership, Program Management, Training, Management, Operations Management, Performance Management
Education
King College 2006 — 2008
Master of Business Administration (MBA), Leadership/Finance
East Tennessee State University 1990 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Joan Murdock Joan Murdock's Sykes Experience February 2010 - Present
Job Director at SYKES
Industry Telecommunications
Experience
Sykes February 2010 - Present
ICT Group August 1996 - February 2010
ICTGroup August 1995 - 2010
ICT 1995 - 2010
Skills
BPO, Vendor Management, Workforce Management, CRM, Management, Program Management, Outsourcing, Contact Centers, Quality Assurance, Customer Satisfaction, Operations Management, Account Management, Team Leadership, Leadership, Call Centers, Process Improvement, Customer Experience, Telemarketing, Project Management, Inbound Marketing, Forecasting, Customer Retention, Offshoring, Service Delivery
Education
Eckerd College 2011 — 2011
Leadership Development
ASMI 2010 — 2010
Customer Experience
Sykes February 2010 - Present
ICT Group August 1996 - February 2010
ICTGroup August 1995 - 2010
ICT 1995 - 2010
Skills
BPO, Vendor Management, Workforce Management, CRM, Management, Program Management, Outsourcing, Contact Centers, Quality Assurance, Customer Satisfaction, Operations Management, Account Management, Team Leadership, Leadership, Call Centers, Process Improvement, Customer Experience, Telemarketing, Project Management, Inbound Marketing, Forecasting, Customer Retention, Offshoring, Service Delivery
Education
Eckerd College 2011 — 2011
Leadership Development
ASMI 2010 — 2010
Customer Experience
Dylan Golomb Dylan Golomb's Sykes Experience July 2010 - September 2010
Job M.D. Candidate at Eastern Virginia Medical School
Industry Medical Practice
Experience
United States Air Force February 2015 - Present
Tidewater Medical Transport May 2013 - Present
Drexel University January 2011 - March 2013
Sykes July 2010 - September 2010
Skills
Organic Chemistry, Chemistry, Gel Electrophoresis, Microsoft Word, PowerPoint, PCR, Microsoft Office, Cell Culture, Biochemistry, Microsoft Publisher, DNA extraction, Cell Biology, Evolutionary Biology, Microsoft Excel, Protein Purification, Enzyme Assays, Protein Assays, Protein Chemistry, Linux, Domain Management, Website Development, Computer Proficiency, Technical Writing, Environmental Issues, Data Analysis, Event Planning, Public Speaking, Social Media, Teamwork
Education
Eastern Virginia Medical School 2014 — 2018
Medical Doctor (M.D.), Medicine
Drexel University 2009 — 2013
Bachelor of Science (B.S.), Biological Sciences (Concentration in Human Physiology), 3.92
United States Air Force February 2015 - Present
Tidewater Medical Transport May 2013 - Present
Drexel University January 2011 - March 2013
Sykes July 2010 - September 2010
Skills
Organic Chemistry, Chemistry, Gel Electrophoresis, Microsoft Word, PowerPoint, PCR, Microsoft Office, Cell Culture, Biochemistry, Microsoft Publisher, DNA extraction, Cell Biology, Evolutionary Biology, Microsoft Excel, Protein Purification, Enzyme Assays, Protein Assays, Protein Chemistry, Linux, Domain Management, Website Development, Computer Proficiency, Technical Writing, Environmental Issues, Data Analysis, Event Planning, Public Speaking, Social Media, Teamwork
Education
Eastern Virginia Medical School 2014 — 2018
Medical Doctor (M.D.), Medicine
Drexel University 2009 — 2013
Bachelor of Science (B.S.), Biological Sciences (Concentration in Human Physiology), 3.92
Adam Teszeri Adam Teszeri's Sykes Experience July 2005 - January 2007
Job Delivery Center CE Security & Risk Management Leader & Compliance Services Manager at IBM
Industry Information Technology and Services
Experience
IBM September 2014 - Present
IBM February 2014 - Present
IBM September 2010 - January 2014
Unisys August 2008 - September 2010
Getronics February 2007 - August 2008
Sykes July 2005 - January 2007
Transcom August 2004 - July 2005
GE September 2002 - August 2004
Skills
ITIL, Six Sigma, German, English, Dutch, ISO 27000, Sla, Service Desk, Service Delivery, Incident Management, BPO, Process Management, Outsourcing, Service Management, IT Service Management, IT Operations, Transition Management, IT Outsourcing, Call Center
Education
Eötvös Loránd University 1995 — 2002
KLG
IBM September 2014 - Present
IBM February 2014 - Present
IBM September 2010 - January 2014
Unisys August 2008 - September 2010
Getronics February 2007 - August 2008
Sykes July 2005 - January 2007
Transcom August 2004 - July 2005
GE September 2002 - August 2004
Skills
ITIL, Six Sigma, German, English, Dutch, ISO 27000, Sla, Service Desk, Service Delivery, Incident Management, BPO, Process Management, Outsourcing, Service Management, IT Service Management, IT Operations, Transition Management, IT Outsourcing, Call Center
Education
Eötvös Loránd University 1995 — 2002
KLG
Greg Hemminghaus Greg Hemminghaus's Sykes Experience 1992 - 1994
Job Senior Principal Consultant at Oakwood Systems Group
Industry Computer Software
Experience
Oakwood Systems Group 2005 - Present
Avanade 2002 - 2004
Maritz 2001 - 2002
World Wide Technology 1998 - 2001
Intersolv 1995 - 1998
Sykes 1992 - 1994
Union Pacific Technologies 1990 - 1992
Skills
Cloud Computing, Business Intelligence, SDLC, SharePoint, Architecture, IT Strategy, Software Project..., Software Development, Unified Communications, Project Server, Project Management, Portfolio Management, Global Delivery, Global Management, Program Management, Business Analysis, Consulting, Enterprise Architecture, PMO, ITIL, ERP, Vendor Management, Enterprise Software, Outsourcing, Architectures, Requirements Analysis, Integration, Microsoft SQL Server, Management
Education
Eastern Illinois University 1988 — 1990
B.A, Computer Management
Eastern Illinois University 1988 — 1990
B.A., Finance
Kaskaskia College 1986 — 1988
Associate of Arts (A.A.)
Oakwood Systems Group 2005 - Present
Avanade 2002 - 2004
Maritz 2001 - 2002
World Wide Technology 1998 - 2001
Intersolv 1995 - 1998
Sykes 1992 - 1994
Union Pacific Technologies 1990 - 1992
Skills
Cloud Computing, Business Intelligence, SDLC, SharePoint, Architecture, IT Strategy, Software Project..., Software Development, Unified Communications, Project Server, Project Management, Portfolio Management, Global Delivery, Global Management, Program Management, Business Analysis, Consulting, Enterprise Architecture, PMO, ITIL, ERP, Vendor Management, Enterprise Software, Outsourcing, Architectures, Requirements Analysis, Integration, Microsoft SQL Server, Management
Education
Eastern Illinois University 1988 — 1990
B.A, Computer Management
Eastern Illinois University 1988 — 1990
B.A., Finance
Kaskaskia College 1986 — 1988
Associate of Arts (A.A.)
Faith Holmes Faith Holmes's Sykes Experience March 2014 - May 2014
Job Independent Business Owner at Arise Virtual Solutions Inc.
Industry Health, Wellness and Fitness
Experience
McLeod Health May 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Body By Vi Visalus Body By Vi Challenge July 2013 - Present
Sykes March 2014 - May 2014
TeleTech January 2014 - March 2014
Kmart Corporation September 2013 - January 2014
Mastercorp May 2012 - June 2013
Oceana Resorts May 2008 - July 2010
Skills
Microsoft Office, Housekeeping, Nursing Care, Social Media, Facebook, Twitter, Google+, Search Engine Technology, Weight Loss, Entrepreneurship, Data Entry, Virtual Administration, Online Marketing, Customer Service, Social Networking
Education
Florence-Darlington Technical College 2014 — 2015
Associate's Degree, Science
Francis Marion University 2010 — 2012
Chemistry
Carvers Bay High 2006 — 2010
Diploma
McLeod Health May 2015 - Present
Arise Virtual Solutions Inc. April 2015 - Present
Body By Vi Visalus Body By Vi Challenge July 2013 - Present
Sykes March 2014 - May 2014
TeleTech January 2014 - March 2014
Kmart Corporation September 2013 - January 2014
Mastercorp May 2012 - June 2013
Oceana Resorts May 2008 - July 2010
Skills
Microsoft Office, Housekeeping, Nursing Care, Social Media, Facebook, Twitter, Google+, Search Engine Technology, Weight Loss, Entrepreneurship, Data Entry, Virtual Administration, Online Marketing, Customer Service, Social Networking
Education
Florence-Darlington Technical College 2014 — 2015
Associate's Degree, Science
Francis Marion University 2010 — 2012
Chemistry
Carvers Bay High 2006 — 2010
Diploma
Joseph Pope's Sykes Experience 2001 - 2002
Job Sr. Director Contact Center Technology at GSI Commerce, An eBay Inc. Company
Industry Information Technology and Services
Experience
GSI Commerce Solutions, Inc. 2011 - Present
Bright House Networks 2006 - 2011
Convergys 2002 - 2006
Sykes 2001 - 2002
Quintus 1997 - 2001
Sprint Telecenters 1993 - 1997
Skills
Telecommunications, BPO, Leadership, Call Center, Vendor Management, Business Process..., Business Analysis, Customer Satisfaction, Program Management, Team Leadership, Software Development, Information Technology, CRM, Integration, Cross-functional Team..., Project Management, Call Centers, Training, SaaS, VoIP, Management, Software Documentation, Outsourcing, Account Management, Process Improvement, Solution Selling, Customer Experience, Quality Assurance, Enterprise Software, Troubleshooting, Strategy, Business Intelligence, Cloud Computing
Education
University of Central Florida
MS, Management Information Systems
DeVry University
Bachelor's Degree, Information Systems
University of Illinois at Urbana-Champaign
Computer Science and Math
GSI Commerce Solutions, Inc. 2011 - Present
Bright House Networks 2006 - 2011
Convergys 2002 - 2006
Sykes 2001 - 2002
Quintus 1997 - 2001
Sprint Telecenters 1993 - 1997
Skills
Telecommunications, BPO, Leadership, Call Center, Vendor Management, Business Process..., Business Analysis, Customer Satisfaction, Program Management, Team Leadership, Software Development, Information Technology, CRM, Integration, Cross-functional Team..., Project Management, Call Centers, Training, SaaS, VoIP, Management, Software Documentation, Outsourcing, Account Management, Process Improvement, Solution Selling, Customer Experience, Quality Assurance, Enterprise Software, Troubleshooting, Strategy, Business Intelligence, Cloud Computing
Education
University of Central Florida
MS, Management Information Systems
DeVry University
Bachelor's Degree, Information Systems
University of Illinois at Urbana-Champaign
Computer Science and Math
Jonathan Moffat's Sykes Experience 1999 - 2004
Job Web Development Director at the Chickasaw Nation
Industry Internet
Experience
the Chickasaw Nation May 2004 - Present
Sykes 1999 - 2004
BackRoad Web Design 1996 - 2000
Skills
Web Design, Project Coordination, Visio, Web Development, Business Analysis, System Deployment, Process Improvement, Project Management, Troubleshooting, Vendor Management, PHP, OS X, Leadership, Strategic Planning, Team Leadership, Training, Customer Service
Education
East Central University 2006 — 2012
Bachelor of Business Administration (B.B.A.), MIS
Oklahoma State University 1994 — 1997
MIS
the Chickasaw Nation May 2004 - Present
Sykes 1999 - 2004
BackRoad Web Design 1996 - 2000
Skills
Web Design, Project Coordination, Visio, Web Development, Business Analysis, System Deployment, Process Improvement, Project Management, Troubleshooting, Vendor Management, PHP, OS X, Leadership, Strategic Planning, Team Leadership, Training, Customer Service
Education
East Central University 2006 — 2012
Bachelor of Business Administration (B.B.A.), MIS
Oklahoma State University 1994 — 1997
MIS
John Romania's Sykes Experience October 2010 - Present
Job Director of Technology Platform Service
Industry Computer Software
Experience
Sykes October 2010 - Present
Ericsson October 2009 - September 2010
Psycholinguistic Technologies June 2008 - December 2008
Magpie Telecom Insiders October 2007 - October 2008
Openwave Computing LLC August 2007 - June 2008
Clear Technologies March 2007 - August 2007
NASA June 2005 - November 2005
NIH October 2004 - June 2005
Xcel Energy 2002 - 2003
Skills
Agile Methodologies, XML, Java Enterprise Edition, Eclipse, Hibernate, Java, SOAP, Ant, JUnit, Web Applications, C#, Oracle, CVS, JBoss Application Server, .NET, JMS, EJB, Test Driven Development, Weblogic, Websphere
Education
Drexel University
MSCS, Computer Science
Millersville University of Pennsylvania
BSCS, Computer Science
Sykes October 2010 - Present
Ericsson October 2009 - September 2010
Psycholinguistic Technologies June 2008 - December 2008
Magpie Telecom Insiders October 2007 - October 2008
Openwave Computing LLC August 2007 - June 2008
Clear Technologies March 2007 - August 2007
NASA June 2005 - November 2005
NIH October 2004 - June 2005
Xcel Energy 2002 - 2003
Skills
Agile Methodologies, XML, Java Enterprise Edition, Eclipse, Hibernate, Java, SOAP, Ant, JUnit, Web Applications, C#, Oracle, CVS, JBoss Application Server, .NET, JMS, EJB, Test Driven Development, Weblogic, Websphere
Education
Drexel University
MSCS, Computer Science
Millersville University of Pennsylvania
BSCS, Computer Science
Joselyn Reyes's Sykes Experience May 2003 - January 2005
Job Solution Architect at Open Door Technology
Industry Computer Software
Experience
Open Door Technology January 2010 - Present
Tectura May 2007 - December 2009
EBS Consulting Pte Ltd May 2005 - April 2007
Performance Advantage Systems International February 2005 - May 2005
Sykes May 2003 - January 2005
Multinational Investment Bancorporation (MIB) September 2001 - October 2002
Skills
Business Analysis, ERP, Business Process, Navision, Microsoft Dynamics, Pre-sales, Crystal Reports, Databases, Management, Software Project..., Business Intelligence, Microsoft SQL Server, Axapta, Integration, Requirements Analysis, Software Implementation, Microsoft CRM, Financials, SQL, SSRS, ASP.NET, Software Development, SharePoint, AJAX, Solution Architecture, Microsoft Dynamics NAV, Awesomeness
Education
De La Salle University 1998 — 2002
Bachelor of Science (BS), Computer Science
Our Lady of Caysasay Academy Taal Batangas Philippines 1986 — 1998
Open Door Technology January 2010 - Present
Tectura May 2007 - December 2009
EBS Consulting Pte Ltd May 2005 - April 2007
Performance Advantage Systems International February 2005 - May 2005
Sykes May 2003 - January 2005
Multinational Investment Bancorporation (MIB) September 2001 - October 2002
Skills
Business Analysis, ERP, Business Process, Navision, Microsoft Dynamics, Pre-sales, Crystal Reports, Databases, Management, Software Project..., Business Intelligence, Microsoft SQL Server, Axapta, Integration, Requirements Analysis, Software Implementation, Microsoft CRM, Financials, SQL, SSRS, ASP.NET, Software Development, SharePoint, AJAX, Solution Architecture, Microsoft Dynamics NAV, Awesomeness
Education
De La Salle University 1998 — 2002
Bachelor of Science (BS), Computer Science
Our Lady of Caysasay Academy Taal Batangas Philippines 1986 — 1998
Kristin Zimmermann's Sykes Experience 2003 - 2004
Job Accountant at Morgan Jacoby Thurn Boyle & Associates
Industry Accounting
Experience
Morgan Jacoby Thurn Boyle & Associates August 2007 - Present
Omni Financial April 2004 - August 2007
Sykes 2003 - 2004
Education
Florida Atlantic University 2008 — 2010
Masters, Taxation
University of Central Florida - College of Business Administration 2005 — 2007
Bachelor of Science, Accounting
University of Central Florida 1999 — 2002
Bachelor of Science, Management Information Systems
Morgan Jacoby Thurn Boyle & Associates August 2007 - Present
Omni Financial April 2004 - August 2007
Sykes 2003 - 2004
Education
Florida Atlantic University 2008 — 2010
Masters, Taxation
University of Central Florida - College of Business Administration 2005 — 2007
Bachelor of Science, Accounting
University of Central Florida 1999 — 2002
Bachelor of Science, Management Information Systems
Dwayne Worley's Sykes Experience April 1992 - July 1993
Job Owner, IT Architechs
Industry Information Technology and Services
Experience
IT Architechs, Inc February 2005 - Present
G.A. Sullivan 2002 - 2004
Stockell Consulting 2000 - 2002
Merant, Inc. (MicroFocus / Intersolv) August 1993 - September 2000
Sykes April 1992 - July 1993
Union Pacific Technologies, Inc. 1990 - 1991
Skills
ASP.NET
Education
Eastern Illinois University 1986 — 1990
Bachelor's degree, Computer Management
IT Architechs, Inc February 2005 - Present
G.A. Sullivan 2002 - 2004
Stockell Consulting 2000 - 2002
Merant, Inc. (MicroFocus / Intersolv) August 1993 - September 2000
Sykes April 1992 - July 1993
Union Pacific Technologies, Inc. 1990 - 1991
Skills
ASP.NET
Education
Eastern Illinois University 1986 — 1990
Bachelor's degree, Computer Management
Arlen Butler's Sykes Experience September 2009 - May 2011
Job Manager Product Support at NeuStar, Inc.
Industry Computer Software
Experience
NeuStar, Inc. May 2011 - Present
Sykes September 2009 - May 2011
Lexmark January 2009 - September 2009
Lexmark 2007 - 2008
Lexmark 2006 - 2007
Lexmark 2004 - 2006
Lexmark 2001 - 2004
Lexmark 1998 - 2001
Lexmark 1992 - 1997
Skills
Product Management, Process Improvement, Cloud Computing, Enterprise Software, Solution Selling, Technical Support, Call Center Development, Managerial, CRM, Requirements Analysis, Strategy, Agile Methodologies, Customer Service, Sales Process, Account Management, Cross-functional Team..., Management, Software Development, Team Leadership, Sales Operations, Leadership, Training, Customer Satisfaction, Call Centers, Vendor Management, Project Planning, SaaS, Professional Services, Sales, Integration
Education
Eastern Kentucky University 1986 — 1991
BS, Computer Science
NeuStar, Inc. May 2011 - Present
Sykes September 2009 - May 2011
Lexmark January 2009 - September 2009
Lexmark 2007 - 2008
Lexmark 2006 - 2007
Lexmark 2004 - 2006
Lexmark 2001 - 2004
Lexmark 1998 - 2001
Lexmark 1992 - 1997
Skills
Product Management, Process Improvement, Cloud Computing, Enterprise Software, Solution Selling, Technical Support, Call Center Development, Managerial, CRM, Requirements Analysis, Strategy, Agile Methodologies, Customer Service, Sales Process, Account Management, Cross-functional Team..., Management, Software Development, Team Leadership, Sales Operations, Leadership, Training, Customer Satisfaction, Call Centers, Vendor Management, Project Planning, SaaS, Professional Services, Sales, Integration
Education
Eastern Kentucky University 1986 — 1991
BS, Computer Science
Manolet de Jesus's Sykes Experience 2002 - November 2008
Job Senior Program Manager at Prithvi Catalytic
Industry Computer Software
Experience
Prithvi Catalytic March 2012 - Present
People Tech Group In July 2011 - February 2012
Artech Information Systems April 2010 - June 2011
Saltmine 2008 - May 2010
Sykes 2002 - November 2008
Procter & Gamble 2002 - 2002
MISNet 2000 - 2002
Skills
Business Analysis, Vendor Management, SDLC, Software Project..., SharePoint, Business Intelligence, Requirements Analysis, Agile Methodologies, Project Management, Program Management, Cloud Computing, CRM, Outsourcing, Process Improvement, SQL, Microsoft SQL Server, Software Development, Visio, SaaS, IT Service Management, Agile Project Management, Enterprise Software, Project Portfolio..., Scrum
Education
University of the Philippines
De La Salle University
Southridge
Bachelor of Arts (B.A.), Organizational Communication, General
Prithvi Catalytic March 2012 - Present
People Tech Group In July 2011 - February 2012
Artech Information Systems April 2010 - June 2011
Saltmine 2008 - May 2010
Sykes 2002 - November 2008
Procter & Gamble 2002 - 2002
MISNet 2000 - 2002
Skills
Business Analysis, Vendor Management, SDLC, Software Project..., SharePoint, Business Intelligence, Requirements Analysis, Agile Methodologies, Project Management, Program Management, Cloud Computing, CRM, Outsourcing, Process Improvement, SQL, Microsoft SQL Server, Software Development, Visio, SaaS, IT Service Management, Agile Project Management, Enterprise Software, Project Portfolio..., Scrum
Education
University of the Philippines
De La Salle University
Southridge
Bachelor of Arts (B.A.), Organizational Communication, General
Stacey Baumann's Sykes Experience October 1998 - April 2002
Job Supervisor at Coventry Health Care
Industry Insurance
Experience
Coventry Health Care October 2002 - Present
Army National Guard May 1994 - May 2002
Sykes October 1998 - April 2002
Skills
Health Insurance, Insurance, Medicare, Claim, Managed Care, Workers Compensation, Medicaid, Employee Benefits, Call Centers, Process Improvement, HIPAA, Underwriting, Claims Management, Customer Service, Commercial Insurance, Provider Relations, Team Building
Education
Dickinson State University 1995 — 1997
Coventry Health Care October 2002 - Present
Army National Guard May 1994 - May 2002
Sykes October 1998 - April 2002
Skills
Health Insurance, Insurance, Medicare, Claim, Managed Care, Workers Compensation, Medicaid, Employee Benefits, Call Centers, Process Improvement, HIPAA, Underwriting, Claims Management, Customer Service, Commercial Insurance, Provider Relations, Team Building
Education
Dickinson State University 1995 — 1997
Gyorgyi Miloszavlyev's Sykes Experience July 2005 - January 2007
Job IT Service Desk Team Leader at Cognizant Technology Solutions
Industry Information Technology and Services
Experience
Cognizant Technology Solutions October 2012 - April 2015
Unisys August 2009 - March 2012
Unisys May 2009 - July 2009
Unisys, Budapest, Hungary February 2007 - July 2009
Sykes July 2005 - January 2007
Skills
•Strong computer..., Service Desk, Incident Management, ITIL, BMC Remedy, IT Service Management, Sla, Service Delivery, Active Directory, Windows 7, Service Management, IT Operations, Problem Management, Service Improvement, Servers, IT Outsourcing, Technical Support, Information Technology, Troubleshooting, IT Management, ITIL Certified, ITIL v3 Foundations..., Management, Service Desk Management, Citrix, SLA, Transition Management, Help Desk Support
Education
Heller Farkas Főiskola 2006 — 2007
Business Administration and Management, General
Fairfield University 2003 — 2004
Microeconomics and European History
Kanizsay Dorottya Medical High School 1994 — 1998
General nurse, Healthcare
Cognizant Technology Solutions October 2012 - April 2015
Unisys August 2009 - March 2012
Unisys May 2009 - July 2009
Unisys, Budapest, Hungary February 2007 - July 2009
Sykes July 2005 - January 2007
Skills
•Strong computer..., Service Desk, Incident Management, ITIL, BMC Remedy, IT Service Management, Sla, Service Delivery, Active Directory, Windows 7, Service Management, IT Operations, Problem Management, Service Improvement, Servers, IT Outsourcing, Technical Support, Information Technology, Troubleshooting, IT Management, ITIL Certified, ITIL v3 Foundations..., Management, Service Desk Management, Citrix, SLA, Transition Management, Help Desk Support
Education
Heller Farkas Főiskola 2006 — 2007
Business Administration and Management, General
Fairfield University 2003 — 2004
Microeconomics and European History
Kanizsay Dorottya Medical High School 1994 — 1998
General nurse, Healthcare
Sue Gendron's Sykes Experience October 1999 - March 2001
Job Retired
Industry Medical Devices
Experience
Boston Scientific December 2008 - Present
Hewlett-Packard October 2007 - June 2008
Hewlett-Packard July 2001 - June 2008
Hewlett-Packard December 2006 - April 2007
Hewlett-Packard September 2003 - April 2004
Sykes October 1999 - March 2001
Compaq Computer Corporation January 1995 - August 1999
Digital Equipment Corporation August 1987 - December 1994
Skills
Cross-functional Team..., Project Management, Business Analysis, Software Documentation, Business Process, Visio, Training, Requirements Analysis, Program Management, Analysis, Leadership, Management, Team Leadership, SDLC, SharePoint, Outsourcing, Change Management, Project Planning, Vendor Management, Process Improvement, Enterprise Software, Consulting
Education
Fitchburg State University
Business Administration
Middlesex Community College
Software Technical Writing
Boston Scientific December 2008 - Present
Hewlett-Packard October 2007 - June 2008
Hewlett-Packard July 2001 - June 2008
Hewlett-Packard December 2006 - April 2007
Hewlett-Packard September 2003 - April 2004
Sykes October 1999 - March 2001
Compaq Computer Corporation January 1995 - August 1999
Digital Equipment Corporation August 1987 - December 1994
Skills
Cross-functional Team..., Project Management, Business Analysis, Software Documentation, Business Process, Visio, Training, Requirements Analysis, Program Management, Analysis, Leadership, Management, Team Leadership, SDLC, SharePoint, Outsourcing, Change Management, Project Planning, Vendor Management, Process Improvement, Enterprise Software, Consulting
Education
Fitchburg State University
Business Administration
Middlesex Community College
Software Technical Writing
Alisha Collins's Sykes Experience February 2011 - October 2011
Job Operations Associate III at M&T Bank
Industry Banking
Experience
M&T Bank January 2013 - Present
HSBC October 2011 - June 2012
Sykes February 2011 - October 2011
Steven J Baum May 2010 - February 2011
Bank of America March 2008 - March 2010
Skills
Great organizational..., Strong analytical..., Ability to resolve..., Fast learning abilities, Proven ability to work..., Excellent communication..., Graphic Design, Artistic Vision, Patience, Accounting, Leadership
Education
Erie Community College 2006 — 2008
in 2009 with Associates degree, Business Administration/Office Management
M&T Bank January 2013 - Present
HSBC October 2011 - June 2012
Sykes February 2011 - October 2011
Steven J Baum May 2010 - February 2011
Bank of America March 2008 - March 2010
Skills
Great organizational..., Strong analytical..., Ability to resolve..., Fast learning abilities, Proven ability to work..., Excellent communication..., Graphic Design, Artistic Vision, Patience, Accounting, Leadership
Education
Erie Community College 2006 — 2008
in 2009 with Associates degree, Business Administration/Office Management
Kanika Tayal's Sykes Experience February 2010 - February 2011
Job Solutions Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Emer-Rose Dizon's Sykes Experience 1999 - 2003
Job Desktop Systems Specialist at Safeway Philtech, Inc.
Industry Computer & Network Security
Experience
Safeway Philtech, Inc. Technical Support EngineerSykes1999 - 2003
Sykes 1999 - 2003
Sykes 1999 - 2003
Education
De La Salle University 1995 — 2000
Safeway Philtech, Inc. Technical Support EngineerSykes1999 - 2003
Sykes 1999 - 2003
Sykes 1999 - 2003
Education
De La Salle University 1995 — 2000
Jaana Tiala Weiner's Sykes Experience May 2014 - Present
Job Director, Global International Tax at Sykes
Industry Accounting
Experience
Sykes May 2014 - Present
Royal Caribbean Cruises Ltd. February 2009 - May 2014
Franklin Templeton Investments August 1999 - January 2009
Skills
Federal Tax, International Tax, Tax Compliance, Corporate Tax, Tax, Income Tax, International Tax..., Tax Research, Tax Structuring, Cross-border..., FAS109, Tax Credits, Excel, VAT, Tax Law, Tax Accounting
Education
Florida Atlantic University
Master of Taxation, Tax
Sykes May 2014 - Present
Royal Caribbean Cruises Ltd. February 2009 - May 2014
Franklin Templeton Investments August 1999 - January 2009
Skills
Federal Tax, International Tax, Tax Compliance, Corporate Tax, Tax, Income Tax, International Tax..., Tax Research, Tax Structuring, Cross-border..., FAS109, Tax Credits, Excel, VAT, Tax Law, Tax Accounting
Education
Florida Atlantic University
Master of Taxation, Tax
Chris Melton's Sykes Experience January 2011 - Present
Job Site Director with Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes January 2011 - Present
Startek 2003 - 2007
MCI Communications 2001 - 2003
MCI 1997 - 2001
MCI 1992 - 1996
Education
Drury University 1988 — 1993
Bachelor of Arts, Political Science, German, History
Central High School 1984 — 1988
Sykes January 2011 - Present
Startek 2003 - 2007
MCI Communications 2001 - 2003
MCI 1997 - 2001
MCI 1992 - 1996
Education
Drury University 1988 — 1993
Bachelor of Arts, Political Science, German, History
Central High School 1984 — 1988
Jennifer Leadbetter's Sykes Experience November 2010 - January 2014
Job Software Engineer at Cox Media Group
Industry Information Technology and Services
Experience
Cox Media Group April 2014 - Present
J Leadbetter Software Development Services, LLC January 2014 - Present
Sykes November 2010 - January 2014
AD Video & Multimedia, Inc. June 2010 - October 2010
Jennifer Leadbetter September 2009 - October 2010
PROSTEP AG January 2010 - March 2010
Skills
Python, Django, XHTML, CSS, JavaScript, Java, Ruby on Rails, PHP, Wordpress, Common Lisp, MySQL, PostgreSQL, Apache, Windows Server, Linux, Mac OS X, Linguistics, Ubuntu, Web Applications, Jenkins, Solution Architecture, Git, Mercurial, WordPress
Education
Eastern Michigan University 2005 — 2010
Bachelor of Science (B.S.), Independent Studies Program: Computer Systems, Mathematics and Data Modeling, Linguistic Analysis
University of Michigan 2002 — 2003
Michigan State University 1998 — 2001
Linguistics
Cox Media Group April 2014 - Present
J Leadbetter Software Development Services, LLC January 2014 - Present
Sykes November 2010 - January 2014
AD Video & Multimedia, Inc. June 2010 - October 2010
Jennifer Leadbetter September 2009 - October 2010
PROSTEP AG January 2010 - March 2010
Skills
Python, Django, XHTML, CSS, JavaScript, Java, Ruby on Rails, PHP, Wordpress, Common Lisp, MySQL, PostgreSQL, Apache, Windows Server, Linux, Mac OS X, Linguistics, Ubuntu, Web Applications, Jenkins, Solution Architecture, Git, Mercurial, WordPress
Education
Eastern Michigan University 2005 — 2010
Bachelor of Science (B.S.), Independent Studies Program: Computer Systems, Mathematics and Data Modeling, Linguistic Analysis
University of Michigan 2002 — 2003
Michigan State University 1998 — 2001
Linguistics
Amber Doctor's Sykes Experience April 2013 - February 2014
Job Manager, Development at Sears Holdings Corporation
Industry Computer Software
Experience
Sears Holdings Corporation February 2014 - Present
Sykes April 2013 - February 2014
OfficeMax May 2012 - March 2013
Urban Initiatives June 2010 - June 2011
DePaul University August 2009 - February 2010
University of Chicago Booth School of Business April 2006 - September 2009
Argonne National Laboratory September 2004 - April 2006
Sexier than Skin March 2003 - December 2004
University Theater September 2000 - March 2003
Skills
Python, Clojure, Django, Web2py, AngularJS, Databases, HTML, Java, Web Development, MySQL, JavaScript, CSS, Object Oriented Design, Software Engineering, Scala, Git, JSON, Web Applications, Software Development, PHP, OO Software Development, Object Oriented Modeling, jQuery, HTML 5, CSS3, Project Management, C#, RabbitMQ
Education
DePaul University 2011 — 2012
Master of Science (MS) with Distinction, Software Engineering, 3.95 GPA
The University of Chicago 1999 — 2003
BA, Economics
Sears Holdings Corporation February 2014 - Present
Sykes April 2013 - February 2014
OfficeMax May 2012 - March 2013
Urban Initiatives June 2010 - June 2011
DePaul University August 2009 - February 2010
University of Chicago Booth School of Business April 2006 - September 2009
Argonne National Laboratory September 2004 - April 2006
Sexier than Skin March 2003 - December 2004
University Theater September 2000 - March 2003
Skills
Python, Clojure, Django, Web2py, AngularJS, Databases, HTML, Java, Web Development, MySQL, JavaScript, CSS, Object Oriented Design, Software Engineering, Scala, Git, JSON, Web Applications, Software Development, PHP, OO Software Development, Object Oriented Modeling, jQuery, HTML 5, CSS3, Project Management, C#, RabbitMQ
Education
DePaul University 2011 — 2012
Master of Science (MS) with Distinction, Software Engineering, 3.95 GPA
The University of Chicago 1999 — 2003
BA, Economics
Tom Jarmolowski's Sykes Experience 1980 - 1999
Job architect at AOL
Industry Computer Software
Experience
AOL 1995 - 2012
White Pine 1980 - 1999
Visual Technology 1980 - 1999
Sykes 1980 - 1999
samsung software america 1980 - 1992
Skills
Agile Methodologies, Apache, Distributed Systems, Java, Perl, REST, Linux, Scalability, Scrum, Tomcat, Unix, Software Development, Web Applications, XML
Education
Drexel University
Master's degree, Computer Science
U of Rochester
Bachelor's degree, Computer Science
AOL 1995 - 2012
White Pine 1980 - 1999
Visual Technology 1980 - 1999
Sykes 1980 - 1999
samsung software america 1980 - 1992
Skills
Agile Methodologies, Apache, Distributed Systems, Java, Perl, REST, Linux, Scalability, Scrum, Tomcat, Unix, Software Development, Web Applications, XML
Education
Drexel University
Master's degree, Computer Science
U of Rochester
Bachelor's degree, Computer Science
Rashaun Wilkinson's Sykes Experience May 2007 - April 2010
Job Manager Customer CareAnthem
Industry Insurance
Experience
Anthem September 2014 - Present
Time Warner Cable November 2011 - September 2014
Xerox May 2010 - October 2011
Sykes May 2007 - April 2010
STARTEK October 2004 - May 2007
Skills
Call Centers, Call center start-up, Leadership, BPO, Outsourcing, CRM, Customer Experience, Customer Experience..., Training, Performance Management, Telecommunications, Team Leadership, Cross-functional Team..., Quality Assurance, Employee Recognition, Communication, Strategic Planning, Training Facilitation, Job Coaching, Contact Centers, Call Center
Education
Fairmont State University 1997 — 2002
Business Administration and Management, General
Anthem September 2014 - Present
Time Warner Cable November 2011 - September 2014
Xerox May 2010 - October 2011
Sykes May 2007 - April 2010
STARTEK October 2004 - May 2007
Skills
Call Centers, Call center start-up, Leadership, BPO, Outsourcing, CRM, Customer Experience, Customer Experience..., Training, Performance Management, Telecommunications, Team Leadership, Cross-functional Team..., Quality Assurance, Employee Recognition, Communication, Strategic Planning, Training Facilitation, Job Coaching, Contact Centers, Call Center
Education
Fairmont State University 1997 — 2002
Business Administration and Management, General
Robert Thyrion's Sykes Experience April 2008 - 2009
Job Senior Supervisor at Pearl Interactive Network
Industry Outsourcing/Offshoring
Experience
Pearl Interactive Network July 2013 - Present
Thyrion LLC May 2005 - December 2013
Convergys September 2011 - October 2012
Affiliated Computer Services November 2010 - September 2011
US Census Bureau May 2010 - August 2010
U.S. Census Bureau March 2010 - May 2010
Sykes April 2008 - 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Call Center, Troubleshooting, Leadership, Customer Service, Training, Call Center..., Team Building, Call center start-up, Team Management, Microsoft Excel, Program Launch, Job Coaching, Hiring, Quality Management, Remote Monitoring, Staff Retention, Virtual Teams, Job Fairs, Communication, Customer Service..., Process Improvement, Screening, Software Documentation, Microsoft Office, Outlook, Phone Etiquette, Data Entry, Medicare, Healthcare, Contact Center..., Contact Center..., Successful Business..., Web Chat, Sales, Performance Reporting, Call Monitoring, Management, Quality Assurance, Employee Training, Telecommunications
Education
Eastern Kentucky University 2011 — 2015
Bachelor's Degree, Education
Bluegrass Community & Technical College 2009 — 2011
Associate of Science (A.S.), Education
Pearl Interactive Network July 2013 - Present
Thyrion LLC May 2005 - December 2013
Convergys September 2011 - October 2012
Affiliated Computer Services November 2010 - September 2011
US Census Bureau May 2010 - August 2010
U.S. Census Bureau March 2010 - May 2010
Sykes April 2008 - 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Call Center, Troubleshooting, Leadership, Customer Service, Training, Call Center..., Team Building, Call center start-up, Team Management, Microsoft Excel, Program Launch, Job Coaching, Hiring, Quality Management, Remote Monitoring, Staff Retention, Virtual Teams, Job Fairs, Communication, Customer Service..., Process Improvement, Screening, Software Documentation, Microsoft Office, Outlook, Phone Etiquette, Data Entry, Medicare, Healthcare, Contact Center..., Contact Center..., Successful Business..., Web Chat, Sales, Performance Reporting, Call Monitoring, Management, Quality Assurance, Employee Training, Telecommunications
Education
Eastern Kentucky University 2011 — 2015
Bachelor's Degree, Education
Bluegrass Community & Technical College 2009 — 2011
Associate of Science (A.S.), Education
Sheila Schwarz's Sykes Experience November 2010 - February 2012
Job Executive Office Professional
Industry Executive Office
Experience
Moon Security April 2014 - July 2015
Chipman Moving May 2013 - March 2014
Humanix May 2013 - July 2013
Travelers March 2012 - March 2013
Sykes November 2010 - February 2012
Health Source October 2009 - June 2010
Reese Law Office June 2009 - August 2009
Skills
Microsoft Office, Customer Service, Event Planning, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Administrative..., Public Speaking, Office Management, Data Entry, Strategic Planning, Research, Team Building, Leadership
Education
Eastern Washington University 2000 — 2005
Interdisciplinary Studies, Interdisciplinary Studies
Moon Security April 2014 - July 2015
Chipman Moving May 2013 - March 2014
Humanix May 2013 - July 2013
Travelers March 2012 - March 2013
Sykes November 2010 - February 2012
Health Source October 2009 - June 2010
Reese Law Office June 2009 - August 2009
Skills
Microsoft Office, Customer Service, Event Planning, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Administrative..., Public Speaking, Office Management, Data Entry, Strategic Planning, Research, Team Building, Leadership
Education
Eastern Washington University 2000 — 2005
Interdisciplinary Studies, Interdisciplinary Studies
PHYLLIS TALBERT's Sykes Experience June 2011 - July 2011
Job Customer Service Professional
Industry Retail
Experience
Sears Holdings Corporation November 2012 - Present
GC Services September 2011 - June 2012
Sykes June 2011 - July 2011
Walt Disney Travel Company November 1989 - June 2009
Education
Nova Southeastern University 1991 — 1994
Bachelor's degree, Business Management with Specialty in Customer Service
Essex Community College 1982 — 1984
Did not earn a degree, Business and Early Childhood Development
Sears Holdings Corporation November 2012 - Present
GC Services September 2011 - June 2012
Sykes June 2011 - July 2011
Walt Disney Travel Company November 1989 - June 2009
Education
Nova Southeastern University 1991 — 1994
Bachelor's degree, Business Management with Specialty in Customer Service
Essex Community College 1982 — 1984
Did not earn a degree, Business and Early Childhood Development
Mónika Nagy's Sykes Experience March 2009 - Present
Job
Industry Outsourcing/Offshoring
Experience
Sykes March 2009 - Present
DBH Group September 2007 - January 2009
Education
Debreceni Egyetem 1999 — 2004
Economist, Business Administration/Marketing/Project Management
Sykes March 2009 - Present
DBH Group September 2007 - January 2009
Education
Debreceni Egyetem 1999 — 2004
Economist, Business Administration/Marketing/Project Management
Monte Foley's Sykes Experience September 2012 - Present
Job Customer Support Agent at Sykes
Industry Information Technology and Services
Experience
Sykes September 2012 - Present
Microsemi Corporation May 2011 - January 2012
Intel Corporation July 1997 - August 2009
Skills
Intel, Process Improvement, Semiconductors, Access, Lean Manufacturing, Project Management, Continuous Improvement, Project Planning, SAP, Inventory Management, Programming, Analysis, Software, Training, Testing, MS Project, Data Analysis, Troubleshooting, Electronics, SPC
Education
University of Phoenix 1998 — 2000
M.S., Computer Information Systems
Eastern Oregon University 1975 — 1980
B.S., General Studies
Sykes September 2012 - Present
Microsemi Corporation May 2011 - January 2012
Intel Corporation July 1997 - August 2009
Skills
Intel, Process Improvement, Semiconductors, Access, Lean Manufacturing, Project Management, Continuous Improvement, Project Planning, SAP, Inventory Management, Programming, Analysis, Software, Training, Testing, MS Project, Data Analysis, Troubleshooting, Electronics, SPC
Education
University of Phoenix 1998 — 2000
M.S., Computer Information Systems
Eastern Oregon University 1975 — 1980
B.S., General Studies
Cora Barnes's Sykes Experience September 2014 - January 2015
Job at
Industry Retail
Experience
Delta Air Lines January 2015 - Present
Sykes September 2014 - January 2015
Mi Lindo Puebla, LLC October 2013 - August 2014
Colorado Boxed Beef Company April 2010 - February 2014
Smithfield Packing Company December 2008 - May 2009
Smithfield Packing Company June 2006 - December 2008
Smithfield Packing Company August 2004 - June 2006
Smithfield Packing Company July 1999 - July 2004
Skills
Management, Customer Service, Microsoft Office, Leadership, Training, Microsoft Excel, Human Resources, Project Management, Sales
Education
Strayer University 2006 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
Fayetteville State University 1988 — 1992
Westover Senior High School 1986 — 1988
High School Diploma, General Studies, 3.0
Delta Air Lines January 2015 - Present
Sykes September 2014 - January 2015
Mi Lindo Puebla, LLC October 2013 - August 2014
Colorado Boxed Beef Company April 2010 - February 2014
Smithfield Packing Company December 2008 - May 2009
Smithfield Packing Company June 2006 - December 2008
Smithfield Packing Company August 2004 - June 2006
Smithfield Packing Company July 1999 - July 2004
Skills
Management, Customer Service, Microsoft Office, Leadership, Training, Microsoft Excel, Human Resources, Project Management, Sales
Education
Strayer University 2006 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
Fayetteville State University 1988 — 1992
Westover Senior High School 1986 — 1988
High School Diploma, General Studies, 3.0
Francis Pestana's Sykes Experience 1998 - 2004
Job Quality Management Professional
Industry Railroad Manufacture
Experience
PNR RailWorks May 2015 - Present
Archway Marketing Services 2009 - May 2015
Resolve Corporation 2006 - 2009
Sykes 1998 - 2004
Skills
ISO 9001 Lead Auditor, ISO 9001 Management..., GMP, Process Management, Supply Chain Management, Compliance Audits, Security Audits, Call Centre Management, Project Management, Procurement, Quality Management, People Management, Call Centre, Management, Customer Satisfaction, Call Centers, Quality Assurance, Analysis, Quality System, Software Documentation, Business Process, Vendor Management
Education
De La Salle University
Bachelor of Science degree in Business Administration, Computer Applications
University of Toronto
Lean Six Sigma
PNR RailWorks May 2015 - Present
Archway Marketing Services 2009 - May 2015
Resolve Corporation 2006 - 2009
Sykes 1998 - 2004
Skills
ISO 9001 Lead Auditor, ISO 9001 Management..., GMP, Process Management, Supply Chain Management, Compliance Audits, Security Audits, Call Centre Management, Project Management, Procurement, Quality Management, People Management, Call Centre, Management, Customer Satisfaction, Call Centers, Quality Assurance, Analysis, Quality System, Software Documentation, Business Process, Vendor Management
Education
De La Salle University
Bachelor of Science degree in Business Administration, Computer Applications
University of Toronto
Lean Six Sigma
Adam Trusty's Sykes Experience April 2011 - July 2012
Job HR Advisor II ER at CocaCola Enterprises
Industry Human Resources
Experience
Coca-Cola Enterprises January 2014 - March 2014
Coca-Cola Refreshments July 2012 - December 2013
Sykes April 2011 - July 2012
USXpress July 2007 - February 2009
GC Services 2004 - 2005
Skills
CDL Class A, Customer Service, Computers, Computer Proficiency, Phone Etiquette, Phone Skills, Sales, Inbound Marketing, Outbound Marketing, Typing, SAP, AS400 system, Problem Solving, Intuitive Development, Telephone Skills, Invoicing, Call Centers, Customer Satisfaction, SAP HR, HR Policies, Workforce Management, Employee Recognition, Kronos, Time Management, PeopleSoft, Employee Training, Compensation & Benefit, Performance Management, Employee Benefits, Payroll, Human Resources, Interviews, Hiring, Labor Relations, Employee Relations, ADP Payroll, College Recruiting, Benefits Administration, New Hire Orientations, HRIS, Onboarding, Applicant Tracking..., Deferred Compensation, Team Leadership, Team Building, Leadership, Process Improvement, Training, Microsoft Office
Education
East Carolina University 1992 — 1997
Computer Science, philosophy
Elizabeth City State University 1994 — 1994
Radio and Television Broadcasting Technology/Technician
Coca-Cola Enterprises January 2014 - March 2014
Coca-Cola Refreshments July 2012 - December 2013
Sykes April 2011 - July 2012
USXpress July 2007 - February 2009
GC Services 2004 - 2005
Skills
CDL Class A, Customer Service, Computers, Computer Proficiency, Phone Etiquette, Phone Skills, Sales, Inbound Marketing, Outbound Marketing, Typing, SAP, AS400 system, Problem Solving, Intuitive Development, Telephone Skills, Invoicing, Call Centers, Customer Satisfaction, SAP HR, HR Policies, Workforce Management, Employee Recognition, Kronos, Time Management, PeopleSoft, Employee Training, Compensation & Benefit, Performance Management, Employee Benefits, Payroll, Human Resources, Interviews, Hiring, Labor Relations, Employee Relations, ADP Payroll, College Recruiting, Benefits Administration, New Hire Orientations, HRIS, Onboarding, Applicant Tracking..., Deferred Compensation, Team Leadership, Team Building, Leadership, Process Improvement, Training, Microsoft Office
Education
East Carolina University 1992 — 1997
Computer Science, philosophy
Elizabeth City State University 1994 — 1994
Radio and Television Broadcasting Technology/Technician
Travis Robben's Sykes Experience January 2003 - January 2004
Job Solutions Engineer at Milestone
Industry Computer & Network Security
Experience
Milestone Systems June 2015 - Present
Schlumberger January 2014 - March 2015
Chickasaw Nation March 2006 - March 2013
US EPA January 2005 - January 2006
Sykes January 2003 - January 2004
Seafarers International Union of North America August 2001 - November 2002
Skills
Storage Area Networks, IP Networking, Windows Server, IP Cameras, Cabling, Excel, AutoCAD, C, C++, Perl, VBA, COBOL, Python, Servers, Windows, Troubleshooting, Network Security, Network Administration, Operating Systems, Cisco IOS, Hardware, TCP/IP, DNS, Databases, System Administration, Technical Support, SQL, Active Directory, VMware, Software Development, Wireless Networking, Switches, C#, Cisco Technologies, Virtualization, Data Center, DHCP, SAN, Routing, CCTV, Windows 7, Networking, Security, Disaster Recovery, Integration, Storage, Microsoft Office, Electronics, Surveillance
Education
East Central University 2000 — 2006
B.S., Computer Science
Milestone Systems June 2015 - Present
Schlumberger January 2014 - March 2015
Chickasaw Nation March 2006 - March 2013
US EPA January 2005 - January 2006
Sykes January 2003 - January 2004
Seafarers International Union of North America August 2001 - November 2002
Skills
Storage Area Networks, IP Networking, Windows Server, IP Cameras, Cabling, Excel, AutoCAD, C, C++, Perl, VBA, COBOL, Python, Servers, Windows, Troubleshooting, Network Security, Network Administration, Operating Systems, Cisco IOS, Hardware, TCP/IP, DNS, Databases, System Administration, Technical Support, SQL, Active Directory, VMware, Software Development, Wireless Networking, Switches, C#, Cisco Technologies, Virtualization, Data Center, DHCP, SAN, Routing, CCTV, Windows 7, Networking, Security, Disaster Recovery, Integration, Storage, Microsoft Office, Electronics, Surveillance
Education
East Central University 2000 — 2006
B.S., Computer Science
Martha Duckworth's Sykes Experience May 2003 - August 2007
Job Laptop Connect/BDS/BEUC at AT&T Mobility
Industry Wireless
Experience
AT&T Mobility August 2007 - July 2009
Sykes May 2003 - August 2007
Skills
Wireless, Telecommunications, Mobile Devices, Sales Management, Microsoft Office, Customer Service, Account Management, Mobile Communications, Call Centers, Coaching, Leadership Development
Education
Olney Central College 1996 — 1998
Associate of Applied Science (A.A.S.), Accounting and Computing
Eastern Illinois University 1992 — 1994
B.S.B., Management
Olney Central College 1989 — 1992
Associate of Science (A.S.), Business
AT&T Mobility August 2007 - July 2009
Sykes May 2003 - August 2007
Skills
Wireless, Telecommunications, Mobile Devices, Sales Management, Microsoft Office, Customer Service, Account Management, Mobile Communications, Call Centers, Coaching, Leadership Development
Education
Olney Central College 1996 — 1998
Associate of Applied Science (A.A.S.), Accounting and Computing
Eastern Illinois University 1992 — 1994
B.S.B., Management
Olney Central College 1989 — 1992
Associate of Science (A.S.), Business
Jaanika Udam's Sykes Experience April 2013 - Present
Job Estonian speaking customer representative at Sykes
Industry Higher Education
Experience
Sykes April 2013 - Present
Skills
Teaching, Research, Microsoft Office, Molecular Biology, Technical Support, Customer Support
Education
Eötvös Loránd Tudományegyetem 2011 — 2013
Biology
Tartu Ülikool / University of Tartu 2008 — 2013
BSc., Biology
Sykes April 2013 - Present
Skills
Teaching, Research, Microsoft Office, Molecular Biology, Technical Support, Customer Support
Education
Eötvös Loránd Tudományegyetem 2011 — 2013
Biology
Tartu Ülikool / University of Tartu 2008 — 2013
BSc., Biology
Micheal Sparks's Sykes Experience October 2009 - May 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Sykes October 2009 - May 2010
Research In Motion April 2009 - September 2009
CompUSA March 2003 - January 2007
Education
ECPI University 2002 — 2002
Sykes October 2009 - May 2010
Research In Motion April 2009 - September 2009
CompUSA March 2003 - January 2007
Education
ECPI University 2002 — 2002
ditas cruz's Sykes Experience 2013 - Present
Job
Industry
Experience
Sykes 2013 - Present
Education
Far Eastern University
Sykes 2013 - Present
Education
Far Eastern University
Donald Horn's Sykes Experience March 2005 - May 2013
Job Sales Suprevisor at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes March 2005 - May 2013
ICT group 2005 - 2010
Skills
Call Center, Customer Satisfaction, BPO, Customer Experience, Team Management, Outsourcing, Customer Service, Telemarketing, Sales Management, Customer Retention, Sales, Team Leadership, Management
Education
Eastern Washington University 2013 — 2016
Business Administration and Management, General, 3.74
Spokane Falls Community College 2012 — 2013
Associate of Arts (AA)
Sykes March 2005 - May 2013
ICT group 2005 - 2010
Skills
Call Center, Customer Satisfaction, BPO, Customer Experience, Team Management, Outsourcing, Customer Service, Telemarketing, Sales Management, Customer Retention, Sales, Team Leadership, Management
Education
Eastern Washington University 2013 — 2016
Business Administration and Management, General, 3.74
Spokane Falls Community College 2012 — 2013
Associate of Arts (AA)
Fred Henley's Sykes Experience October 2010 - Present
Job OMD Analyst at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes October 2010 - Present
GameStop December 2009 - May 2011
Preferred Wireless November 2009 - May 2011
Verizon Wireless July 2009 - October 2009
Walmart April 2007 - March 2009
Evan Queen Auto Sales March 2008 - September 2008
Education
East Carolina University
Communications
Lakenheath High School
High School Diploma
University of Phoenix
Information Technology
Sykes October 2010 - Present
GameStop December 2009 - May 2011
Preferred Wireless November 2009 - May 2011
Verizon Wireless July 2009 - October 2009
Walmart April 2007 - March 2009
Evan Queen Auto Sales March 2008 - September 2008
Education
East Carolina University
Communications
Lakenheath High School
High School Diploma
University of Phoenix
Information Technology
Marcia Masterson's Sykes Experience September 1998 - March 2000
Job Service Desk Analyst I at University of Kentucky
Industry Higher Education
Experience
University of Kentucky March 2000 - Present
Sykes September 1998 - March 2000
Kentucky Utilities Company January 1992 - July 1998
Education
Eastern Kentucky University 1974 — 1978
University of Kentucky March 2000 - Present
Sykes September 1998 - March 2000
Kentucky Utilities Company January 1992 - July 1998
Education
Eastern Kentucky University 1974 — 1978
Emily Clavel's Sykes Experience August 2010 - March 2012
Job Detail oriented trainer/training manager.
Industry Outsourcing/Offshoring
Experience
Safeco Insurance January 2013 - Present
Pitney Bowes April 2012 - Present
Sykes August 2010 - March 2012
West Corporation June 2008 - July 2010
West Corporation February 2005 - June 2008
Skills
Call Center, Performance Management, Training, Training Delivery, Training Needs Analysis, Employee Relations, Customer Satisfaction, Employee Training, Employee Engagement, Customer Experience, Customer Service, Coaching, Call Centers, Management, CRM, Leadership, Customer Retention, Program Management, Team Management
Education
Eastern Washington University 2000 — 2002
Bachelor's degree, Elementary Education and Teaching
Safeco Insurance January 2013 - Present
Pitney Bowes April 2012 - Present
Sykes August 2010 - March 2012
West Corporation June 2008 - July 2010
West Corporation February 2005 - June 2008
Skills
Call Center, Performance Management, Training, Training Delivery, Training Needs Analysis, Employee Relations, Customer Satisfaction, Employee Training, Employee Engagement, Customer Experience, Customer Service, Coaching, Call Centers, Management, CRM, Leadership, Customer Retention, Program Management, Team Management
Education
Eastern Washington University 2000 — 2002
Bachelor's degree, Elementary Education and Teaching
ShaKira Hodges's Sykes Experience March 2014 - Present
Job Customer Service Representative, Sales Specialist
Industry Information Technology and Services
Experience
Sykes March 2014 - Present
Intel Corporation May 2013 - May 2014
UNC Charlotte July 2010 - December 2013
Best Buy October 2010 - January 2011
Macy's October 2007 - May 2010
Skills
Account Management, Financial Accounting, Customer Relations, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Teamwork, Access, Data Analysis, Research, Financial Analysis, Time Management, Outlook, Leadership, Customer Service, Networking, Sales, Analysis, Finance, Entrepreneurship, Data Entry, Retail, Team Leadership, Process Scheduler, Public Speaking, Critical Thinking, Inventory Management, Windows, Event Management, Project Management, Customer Experience, Troubleshooting, Spreadsheets, Software Documentation, Management, Training, Selling, Customer Satisfaction, Market Research, Customer Support, Call Centers, Team Building, Social Media, Customer Retention
Education
UNC Charlotte 2010 — 2013
Studying
Fayetteville State University 2005 — 2010
Studied
Strayer University
Master of Education
Sykes March 2014 - Present
Intel Corporation May 2013 - May 2014
UNC Charlotte July 2010 - December 2013
Best Buy October 2010 - January 2011
Macy's October 2007 - May 2010
Skills
Account Management, Financial Accounting, Customer Relations, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Accounting, Teamwork, Access, Data Analysis, Research, Financial Analysis, Time Management, Outlook, Leadership, Customer Service, Networking, Sales, Analysis, Finance, Entrepreneurship, Data Entry, Retail, Team Leadership, Process Scheduler, Public Speaking, Critical Thinking, Inventory Management, Windows, Event Management, Project Management, Customer Experience, Troubleshooting, Spreadsheets, Software Documentation, Management, Training, Selling, Customer Satisfaction, Market Research, Customer Support, Call Centers, Team Building, Social Media, Customer Retention
Education
UNC Charlotte 2010 — 2013
Studying
Fayetteville State University 2005 — 2010
Studied
Strayer University
Master of Education
yahaira klock's Sykes Experience February 2015 - Present
Job Student at Everest CollegePhoenix
Industry
Experience
Sykes February 2015 - Present
Everest College Phoenix November 2011 - Present
Skills
Bilingual, Type 72 WPM
Education
Everest College-Phoenix 2011 — 2013
Associate's degree, Business Administration and Management, General
Sykes February 2015 - Present
Everest College Phoenix November 2011 - Present
Skills
Bilingual, Type 72 WPM
Education
Everest College-Phoenix 2011 — 2013
Associate's degree, Business Administration and Management, General
Jeffrey Kohn's Sykes Experience May 2011 - September 2011
Job Security Officer at GUESS?, Inc.
Industry Facilities Services
Experience
GUESS?, Inc. January 2013 - Present
Freelance July 2011 - Present
Securitas Security Services USA, Inc. April 2012 - June 2013
Holiday Inn September 2012 - January 2013
Sykes May 2011 - September 2011
United States Air Force December 2003 - June 2009
Skills
Customer Service, Security, Network Administration, Weapons Training, Microsoft Office, Mac OS X, Windows, Cisco Technologies, Cisco Routing &..., Ethernet, ATM networks, Cpr Certified
Education
DeVry University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Network Communications Management
DeVry University 2009 — 2010
Associate of Science (AS), Network and System Administration/Administrator
GUESS?, Inc. January 2013 - Present
Freelance July 2011 - Present
Securitas Security Services USA, Inc. April 2012 - June 2013
Holiday Inn September 2012 - January 2013
Sykes May 2011 - September 2011
United States Air Force December 2003 - June 2009
Skills
Customer Service, Security, Network Administration, Weapons Training, Microsoft Office, Mac OS X, Windows, Cisco Technologies, Cisco Routing &..., Ethernet, ATM networks, Cpr Certified
Education
DeVry University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Network Communications Management
DeVry University 2009 — 2010
Associate of Science (AS), Network and System Administration/Administrator
Justin Gaymon's Sykes Experience November 2008 - March 2009
Job Network Technician at Florence County Sheriff's Office
Industry Information Technology and Services
Experience
Florence County Sheriff's Office September 2014 - Present
Florence County Sheriff's Office August 2013 - Present
IGA September 2010 - August 2013
Movie Gallery September 2009 - June 2010
Sykes November 2008 - March 2009
Skills
Windows 7, Computer Hardware, Windows, Networking, Microsoft Office, Visual Basic, HTML, Databases, Customer Satisfaction, Access, SQL, Linux, Cash Management, Project Management, Microsoft SQL Server, Operating Systems, Troubleshooting, System Administration, Windows Server, SharePoint, Hardware, Help Desk Support, Network Security, Computer Repair, Technical Support, Law Enforcement, Criminal Justice, Public Safety, Public Speaking
Education
Florence-Darlington Technical College 2008 — 2013
Network Systems Management, System, Networking, and LAN/WAN Management/Manager
Lake City High School 2004 — 2008
Diploma, General
Florence County Sheriff's Office September 2014 - Present
Florence County Sheriff's Office August 2013 - Present
IGA September 2010 - August 2013
Movie Gallery September 2009 - June 2010
Sykes November 2008 - March 2009
Skills
Windows 7, Computer Hardware, Windows, Networking, Microsoft Office, Visual Basic, HTML, Databases, Customer Satisfaction, Access, SQL, Linux, Cash Management, Project Management, Microsoft SQL Server, Operating Systems, Troubleshooting, System Administration, Windows Server, SharePoint, Hardware, Help Desk Support, Network Security, Computer Repair, Technical Support, Law Enforcement, Criminal Justice, Public Safety, Public Speaking
Education
Florence-Darlington Technical College 2008 — 2013
Network Systems Management, System, Networking, and LAN/WAN Management/Manager
Lake City High School 2004 — 2008
Diploma, General
ashley mejia's Sykes Experience September 2011 - March 2012
Job Business Supplies and Equipment Professional
Industry Business Supplies and Equipment
Experience
Elizabethtown Community and Technical College 2012 - Present
Sykes September 2011 - March 2012
Skills
Leadership, Customer-focused, People-oriented, Microsoft Technologies, Computer-related
Education
Elizabethtown Community and Technical College 2012 — 2015
Currently pursuing an Associates degree, Business Administration and Management, General
Nelson County Baptist School 2005 — 2009
High School diploma
Elizabethtown Community and Technical College 2012 - Present
Sykes September 2011 - March 2012
Skills
Leadership, Customer-focused, People-oriented, Microsoft Technologies, Computer-related
Education
Elizabethtown Community and Technical College 2012 — 2015
Currently pursuing an Associates degree, Business Administration and Management, General
Nelson County Baptist School 2005 — 2009
High School diploma
Simon Tammie's Sykes Experience May 2009 - Present
Job manager at Sykes
Industry Consumer Services
Experience
Sykes May 2009 - Present
Education
Essex County College
Sykes May 2009 - Present
Education
Essex County College
Shelly Papp's Sykes Experience January 2011 - May 2011
Job Alumni of DeVry UniversityPhiladelphia PA
Industry Hospital & Health Care
Experience
Sykes January 2011 - May 2011
Lehigh Valley Health Network August 2001 - June 2002
Skills
Medical Terminology, Healthcare, HIPAA, Microsoft Word, PowerPoint, Medical Coding, Microsoft Office, Medical Records, Microsoft Excel, Healthcare Information..., EMR, Data Entry, Healthcare Management, Medical Billing
Education
DeVry University-Illinois 2010 — 2013
Associate's degree in Science Health Information Technology, Health Information Technology/Medical Records Technology/Technician
Sykes January 2011 - May 2011
Lehigh Valley Health Network August 2001 - June 2002
Skills
Medical Terminology, Healthcare, HIPAA, Microsoft Word, PowerPoint, Medical Coding, Microsoft Office, Medical Records, Microsoft Excel, Healthcare Information..., EMR, Data Entry, Healthcare Management, Medical Billing
Education
DeVry University-Illinois 2010 — 2013
Associate's degree in Science Health Information Technology, Health Information Technology/Medical Records Technology/Technician
Tara Guy's Sykes Experience June 2012 - Present
Job Call Center Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes June 2012 - Present
Walmart April 2012 - June 2012
Wendy's November 2010 - October 2011
Bank of America (Tucker Tax Services) January 2011 - July 2011
Education
Dekalb Community College 2009 — 2010
Certificate of Completion, Basic Computer Skills
Avondale High School 2005 — 2009
High School Diploma/Graduate, General Studies
Sykes June 2012 - Present
Walmart April 2012 - June 2012
Wendy's November 2010 - October 2011
Bank of America (Tucker Tax Services) January 2011 - July 2011
Education
Dekalb Community College 2009 — 2010
Certificate of Completion, Basic Computer Skills
Avondale High School 2005 — 2009
High School Diploma/Graduate, General Studies
Brittany Maeder's Sykes Experience October 2009 - June 2010
Job Accounts Control at Citi
Industry Financial Services
Experience
PHH Mortgage Accounts ControlCitiNovember 2013 - Present
PHH Mortgage March 2013 - October 2013
Bank of America June 2010 - September 2012
Sykes October 2009 - June 2010
Education
Erie Community College 2008 — 2009
Not Completed, Communication and Media Studies
PHH Mortgage Accounts ControlCitiNovember 2013 - Present
PHH Mortgage March 2013 - October 2013
Bank of America June 2010 - September 2012
Sykes October 2009 - June 2010
Education
Erie Community College 2008 — 2009
Not Completed, Communication and Media Studies
Dacia Moore's Sykes Experience February 2014 - Present
Job Customer Service Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes February 2014 - Present
Serco September 2012 - Present
Dollar Tree Stores October 2009 - Present
The Exchange April 2011 - September 2012
Skills
Credit Card Transaction..., Communication, Customer Oriented, Microsoft Office 2007, Exceed Sales Goals, Stocking, Problem Solving, Knowledge-based Systems, Motivated self-starter
Education
Fayetteville State University 2007 — 2010
Hoke County High School 2003 — 2007
Sykes February 2014 - Present
Serco September 2012 - Present
Dollar Tree Stores October 2009 - Present
The Exchange April 2011 - September 2012
Skills
Credit Card Transaction..., Communication, Customer Oriented, Microsoft Office 2007, Exceed Sales Goals, Stocking, Problem Solving, Knowledge-based Systems, Motivated self-starter
Education
Fayetteville State University 2007 — 2010
Hoke County High School 2003 — 2007
Brian Tillery's Sykes Experience May 1999 - July 2001
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Self-employed 1984 - Present
Corrections Corporation of America March 2007 - August 2009
Sykes May 1999 - July 2001
Education
East Central University 1991 — 1995
Bachelor of Science (BS), Sociology
Self-employed 1984 - Present
Corrections Corporation of America March 2007 - August 2009
Sykes May 1999 - July 2001
Education
East Central University 1991 — 1995
Bachelor of Science (BS), Sociology
Sonya Charles's Sykes Experience August 2014 - February 2015
Job Individual & Family Services Professional
Industry Individual & Family Services
Experience
Sykes August 2014 - February 2015
Self-employed July 2006 - August 2014
Wetzel CDC June 2005 - May 2006
Private company February 2002 - February 2006
Skills
Childcare, Decoration, Customer Service, German
Education
Fayetteville Technical Community College 2012 — 2014
Sykes August 2014 - February 2015
Self-employed July 2006 - August 2014
Wetzel CDC June 2005 - May 2006
Private company February 2002 - February 2006
Skills
Childcare, Decoration, Customer Service, German
Education
Fayetteville Technical Community College 2012 — 2014
Ashley Fritz's Sykes Experience July 2014 - Present
Job
Industry
Experience
Sykes July 2014 - Present
Harris Teeter June 2008 - July 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training
Education
Western Carolina University 2011 — 2012
Elon University 2009 — 2010
Sykes July 2014 - Present
Harris Teeter June 2008 - July 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training
Education
Western Carolina University 2011 — 2012
Elon University 2009 — 2010
Adam Watt's Sykes Experience May 2014 - August 2014
Job Proposal Coordinator at Superlative Technologies
Industry Information Technology and Services
Experience
Superlative Technologies August 2014 - Present
Sykes May 2014 - August 2014
Sykes August 2013 - May 2014
Skills
Editing, Training, Employee Training, Customer Service, Microsoft Office, Proposal Support, Government Proposals, Supervisory Skills
Education
Florida State University 2011 — 2013
Bachelor's of Science, International Affairs
Daytona State College 2009 — 2011
Associate of Arts (A.A.)
Superlative Technologies August 2014 - Present
Sykes May 2014 - August 2014
Sykes August 2013 - May 2014
Skills
Editing, Training, Employee Training, Customer Service, Microsoft Office, Proposal Support, Government Proposals, Supervisory Skills
Education
Florida State University 2011 — 2013
Bachelor's of Science, International Affairs
Daytona State College 2009 — 2011
Associate of Arts (A.A.)
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc