Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Employees
Employee
Years
Job
Industry
Lynda Buchanan Lynda Buchanan's Sykes Experience August 2009 - December 2009
Job Experienced in customer service, sales, and inventory management. Currently seeking new opportunity.
Industry Wireless
Experience
Verizon Wireless June 2013 - November 2013
Verizon Wireless August 2011 - June 2013
Flextronics January 2010 - August 2011
Sykes August 2009 - December 2009
AT&T Mobility March 2006 - March 2009
La Quinta Inns & Suites August 2006 - March 2007
Skills
Computer Hardware, PeopleSoft, Citrix, A+ Certified, Cash Management, device specialist, Customer Service, Inventory Control, clothing design, Microsoft Office, Windows Vista, Hoovers, Store Operations, Sales Operations, Cash Operations, Wireless Mobility, Telecommunications, Wireless Networking, Direct Sales, Operating Systems, Time Management, Business Savvy, Cellular Communications, cellular sales, Organizational..., Software Documentation, Technical Support, Customer Retention, Training, Sales, Retail, Data Entry, Customer Experience, Mobile Technology, Invoicing, Blackberry, M2M, Mobile Devices, Pricing, Mobile Communications, 4G, Retail Sales, Management, Call Centers, Smartphones, Customer Support, Sales Process, Cross-functional Team..., Wireless Broadband, Solution Selling
Education
ITT Technical Institute-Indianapolis 2008 — 2009
Business Administration and Management
Southwest Virginia Community College 2000 — 2002
Business Administration and Management
Verizon Wireless June 2013 - November 2013
Verizon Wireless August 2011 - June 2013
Flextronics January 2010 - August 2011
Sykes August 2009 - December 2009
AT&T Mobility March 2006 - March 2009
La Quinta Inns & Suites August 2006 - March 2007
Skills
Computer Hardware, PeopleSoft, Citrix, A+ Certified, Cash Management, device specialist, Customer Service, Inventory Control, clothing design, Microsoft Office, Windows Vista, Hoovers, Store Operations, Sales Operations, Cash Operations, Wireless Mobility, Telecommunications, Wireless Networking, Direct Sales, Operating Systems, Time Management, Business Savvy, Cellular Communications, cellular sales, Organizational..., Software Documentation, Technical Support, Customer Retention, Training, Sales, Retail, Data Entry, Customer Experience, Mobile Technology, Invoicing, Blackberry, M2M, Mobile Devices, Pricing, Mobile Communications, 4G, Retail Sales, Management, Call Centers, Smartphones, Customer Support, Sales Process, Cross-functional Team..., Wireless Broadband, Solution Selling
Education
ITT Technical Institute-Indianapolis 2008 — 2009
Business Administration and Management
Southwest Virginia Community College 2000 — 2002
Business Administration and Management
Jeanette Martinez Jeanette Martinez's Sykes Experience September 2013 - Present
Job Supervisory Special Agent at Sykes
Industry Banking
Experience
Sykes September 2013 - Present
Taco Bell December 2012 - Present
Steak n Shake March 2011 - December 2011
Skills
Spanish-speaking, Microsoft Office, Customer Service, Food Service, Food Safety, POS, Sales, Training, Time Management, Cashiering, Customer Satisfaction, Employee Training, Inventory Management, Hospitality, Telephone Skills, Restaurants, Teamwork, Retail, Data Entry
Education
Fortis College-Centeville 2012 — 2014
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services, 3.0
Sykes September 2013 - Present
Taco Bell December 2012 - Present
Steak n Shake March 2011 - December 2011
Skills
Spanish-speaking, Microsoft Office, Customer Service, Food Service, Food Safety, POS, Sales, Training, Time Management, Cashiering, Customer Satisfaction, Employee Training, Inventory Management, Hospitality, Telephone Skills, Restaurants, Teamwork, Retail, Data Entry
Education
Fortis College-Centeville 2012 — 2014
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services, 3.0
Pedro H. Gomez Pedro H. Gomez's Sykes Experience 2005 - 2006
Job MIS Analyst at Sigue Corporation
Industry Financial Services
Experience
Sigue Corporation April 2008 - Present
Sigue Corporation November 2007 - April 2008
Sigue Corporation April 2006 - November 2007
Sykes 2005 - 2006
Skills
Analysis, Market Research, Management, Sales, Marketing Strategy, Competitive Analysis, Financial Services, Strategic Planning, Data Analysis, New Business Development, Pricing, Performance Management, Marketing, Business Strategy, CRM, Strategy, Business Planning, Business Development, Business Analysis, Segmentation, Market Analysis, Leadership, Forecasting, Data Warehousing, Product Development, Account Management, Analytics, Team Management, Microsoft Excel, Microsoft Office, MapPoint, PowerPoint, Microsoft Word
Education
General Assembly 2015 — 2015
UX Design
Universidad Centroamericana 'José Simeón Cañas' 1999 — 2005
Business Administration, Business Administration and Management, General
MITT
Sigue Corporation April 2008 - Present
Sigue Corporation November 2007 - April 2008
Sigue Corporation April 2006 - November 2007
Sykes 2005 - 2006
Skills
Analysis, Market Research, Management, Sales, Marketing Strategy, Competitive Analysis, Financial Services, Strategic Planning, Data Analysis, New Business Development, Pricing, Performance Management, Marketing, Business Strategy, CRM, Strategy, Business Planning, Business Development, Business Analysis, Segmentation, Market Analysis, Leadership, Forecasting, Data Warehousing, Product Development, Account Management, Analytics, Team Management, Microsoft Excel, Microsoft Office, MapPoint, PowerPoint, Microsoft Word
Education
General Assembly 2015 — 2015
UX Design
Universidad Centroamericana 'José Simeón Cañas' 1999 — 2005
Business Administration, Business Administration and Management, General
MITT
Ashley Menetre Ashley Menetre's Sykes Experience January 2013 - April 2014
Job Focused on the future
Industry Education Management
Experience
Dr. NE Roberts Elementary October 2014 - Present
Sykes January 2013 - April 2014
HUMANeX Ventures March 2010 - December 2012
Polk County School Board July 2004 - February 2010
Florida Southern College 2008 - 2010
Old Burdick's Bar and Grill February 2000 - July 2004
Kalamazoo Public Schools - Winchell Elementary 2003 - 2004
Skills
Non-profits, Statistics, Editing, Time Management, Management, Higher Education, Facebook, Event Management, Advertising, Curriculum Development, Sales, Tutoring, Teamwork, Outlook, Professional..., Professional..., Drive Results, Build Strong..., Developer of People, Team Effectiveness, Workplace Relationships, Frontline Management, Workplace Coaching, Supporting People, Leadership Development..., High Potential..., Career Development..., Professional Writing, Analytical Skills, Communication, Flexibility, Sense Of Responsibility, Commitment to Success, Positive Team Player, Highly resourceful, Organized Multi-tasker, Career Development, Personnel Selection, Structured Interviews, High Potential..., Selection Systems, Behavioral Interviewing, Targeted Selection..., Telephone Interviewing, Human Capital, Nonprofits
Education
Florida Southern College 2006 — 2008
Master's degree, Curriculum and Instruction
Western Michigan University 1999 — 2004
Bachelor's degree, Elementary Education and Teaching
Dr. NE Roberts Elementary October 2014 - Present
Sykes January 2013 - April 2014
HUMANeX Ventures March 2010 - December 2012
Polk County School Board July 2004 - February 2010
Florida Southern College 2008 - 2010
Old Burdick's Bar and Grill February 2000 - July 2004
Kalamazoo Public Schools - Winchell Elementary 2003 - 2004
Skills
Non-profits, Statistics, Editing, Time Management, Management, Higher Education, Facebook, Event Management, Advertising, Curriculum Development, Sales, Tutoring, Teamwork, Outlook, Professional..., Professional..., Drive Results, Build Strong..., Developer of People, Team Effectiveness, Workplace Relationships, Frontline Management, Workplace Coaching, Supporting People, Leadership Development..., High Potential..., Career Development..., Professional Writing, Analytical Skills, Communication, Flexibility, Sense Of Responsibility, Commitment to Success, Positive Team Player, Highly resourceful, Organized Multi-tasker, Career Development, Personnel Selection, Structured Interviews, High Potential..., Selection Systems, Behavioral Interviewing, Targeted Selection..., Telephone Interviewing, Human Capital, Nonprofits
Education
Florida Southern College 2006 — 2008
Master's degree, Curriculum and Instruction
Western Michigan University 1999 — 2004
Bachelor's degree, Elementary Education and Teaching
Jeff Sammons, CPA Jeff Sammons, CPA's Sykes Experience March 1997 - November 2000
Job CFO at EB Employee Solutions, LLC
Industry Health, Wellness and Fitness
Experience
EB Employee Solutions, LLC January 2015 - Present
Big Time Toys, LLC June 2012 - January 2015
MyOfficeProducts, Inc. August 2006 - June 2012
Prime Office Products, Inc November 2000 - August 2006
Sykes March 1997 - November 2000
Quebecor World February 1995 - March 1997
Rand McNally June 1992 - February 1995
Quebecor World September 1990 - May 1992
Rand McNally May 1979 - September 1990
Skills
Leadership, Financial Reporting, Accounting, General Ledger, Forecasting, Budgets, Manufacturing, Retail, Supply Chain, Operations Management, ERP Implementations, Payroll, Benefits Administration, Accounts Payable, Customer Service, Finance, New Business Development, Management, Process Improvement, Project Management, Sales, Start-ups, Strategic Planning, Team Building
Education
University of Indianapolis 1982 — 1986
MBA, Finance, Accounting
Indiana University-Purdue University at Indianapolis 1979 — 1982
AS, Computer Technology
Purdue University Calumet 1975 — 1979
BS, Accounting, Management
EB Employee Solutions, LLC January 2015 - Present
Big Time Toys, LLC June 2012 - January 2015
MyOfficeProducts, Inc. August 2006 - June 2012
Prime Office Products, Inc November 2000 - August 2006
Sykes March 1997 - November 2000
Quebecor World February 1995 - March 1997
Rand McNally June 1992 - February 1995
Quebecor World September 1990 - May 1992
Rand McNally May 1979 - September 1990
Skills
Leadership, Financial Reporting, Accounting, General Ledger, Forecasting, Budgets, Manufacturing, Retail, Supply Chain, Operations Management, ERP Implementations, Payroll, Benefits Administration, Accounts Payable, Customer Service, Finance, New Business Development, Management, Process Improvement, Project Management, Sales, Start-ups, Strategic Planning, Team Building
Education
University of Indianapolis 1982 — 1986
MBA, Finance, Accounting
Indiana University-Purdue University at Indianapolis 1979 — 1982
AS, Computer Technology
Purdue University Calumet 1975 — 1979
BS, Accounting, Management
Bill Gaffney's Sykes Experience August 2005 - January 2006
Job Partner at Freeman and Gaffney Associates
Industry Information Technology and Services
Experience
Freeman and Gaffney Asssociates July 2012 - Present
Gaffney Technical Services July 2008 - June 2012
Saco Public Schools September 2007 - June 2008
Sykes August 2005 - January 2006
Baker Boyer Bank May 2001 - March 2004
Umatilla Forest Watch September 1998 - February 2001
The Boeing Company April 1978 - June 1998
Skills
Network Administration, Virtualization, Microsoft Office, Strategic Planning, Windows Server, Software Development, Networking, Project Management, Troubleshooting, Active Directory, Computer Hardware, Cloud Consulting, Cloud Communications, Cloud Applications, Educational Consulting, System Administration, Microsoft Exchange, Technical Support, Public Speaking, Teaching
Education
Walla Walla Community College 2005 — 2006
Information Technology
Green River Community College 1980 — 1981
Associate of Arts (AA)
University of Washington 1977 — 1980
Freeman and Gaffney Asssociates July 2012 - Present
Gaffney Technical Services July 2008 - June 2012
Saco Public Schools September 2007 - June 2008
Sykes August 2005 - January 2006
Baker Boyer Bank May 2001 - March 2004
Umatilla Forest Watch September 1998 - February 2001
The Boeing Company April 1978 - June 1998
Skills
Network Administration, Virtualization, Microsoft Office, Strategic Planning, Windows Server, Software Development, Networking, Project Management, Troubleshooting, Active Directory, Computer Hardware, Cloud Consulting, Cloud Communications, Cloud Applications, Educational Consulting, System Administration, Microsoft Exchange, Technical Support, Public Speaking, Teaching
Education
Walla Walla Community College 2005 — 2006
Information Technology
Green River Community College 1980 — 1981
Associate of Arts (AA)
University of Washington 1977 — 1980
Heather Presley Heather Presley's Sykes Experience January 2015 - May 2015
Job Customer Service Representative at Sykes
Industry Information Technology and Services
Experience
Gulf Coast Regional Medical Center - Panama City, FL June 2015 - Present
Sykes January 2015 - May 2015
General Dynamics Information Technology October 2014 - December 2014
Alere Toxicology April 2014 - October 2014
Medical Accounts Receivable Systems June 2012 - April 2014
Huddle House February 2009 - February 2011
Panama City News Herald November 2004 - December 2008
Nursing and Rehab April 2006 - May 2008
Tom Thumb Store July 2004 - November 2005
Hardee's September 2002 - July 2004
Skills
Microsoft Office, Data Entry, Customer Service, Medical Billing, Healthcare, Typing, Cashiering, Filing, Fax, Email, Medical Terminology, Accounting, Nursing Homes, Vital Signs, Open Enrollment, Health Insurance
Education
West Kentucky Community 2010 — 2012
Shawnee Community College 2010 — 2010
General Education
Gulf Coast State College 2004 — 2005
General Education Courses
Gulf Coast Regional Medical Center - Panama City, FL June 2015 - Present
Sykes January 2015 - May 2015
General Dynamics Information Technology October 2014 - December 2014
Alere Toxicology April 2014 - October 2014
Medical Accounts Receivable Systems June 2012 - April 2014
Huddle House February 2009 - February 2011
Panama City News Herald November 2004 - December 2008
Nursing and Rehab April 2006 - May 2008
Tom Thumb Store July 2004 - November 2005
Hardee's September 2002 - July 2004
Skills
Microsoft Office, Data Entry, Customer Service, Medical Billing, Healthcare, Typing, Cashiering, Filing, Fax, Email, Medical Terminology, Accounting, Nursing Homes, Vital Signs, Open Enrollment, Health Insurance
Education
West Kentucky Community 2010 — 2012
Shawnee Community College 2010 — 2010
General Education
Gulf Coast State College 2004 — 2005
General Education Courses
Draven Entarin Draven Entarin's Sykes Experience 2007 - 2007
Job Entrepreneur
Industry Internet
Experience
Checkers Drive In Restaurants July 2012 - September 2012
Teleservices Direct 2012 - 2012
Arby's Restaurant Group, Inc. July 2008 - November 2010
Sykes 2007 - 2007
Skills
Account Maintenance, Cash Handeling, Communication, Data Entry, Leadership, Microsoft Office, Microsoft Word, Phone Etiquette, PowerPoint, Problem Solving, Research, Customer Service, Sales, Critical Thinking, Teamwork, Social Networking, Facebook, Telephone Skills, Outlook, Access, Cashiering, Call Centers, Microsoft Excel, Social Media, People Skills, Time Management, Hospitality, Customer Experience
Education
Henderson County High School 2006 — 2007
High School Diploma, English Major
Union County High School 2003 — 2006
High School Diploma
Henderson Community College
Business Administration and Management, General, Freshman
Checkers Drive In Restaurants July 2012 - September 2012
Teleservices Direct 2012 - 2012
Arby's Restaurant Group, Inc. July 2008 - November 2010
Sykes 2007 - 2007
Skills
Account Maintenance, Cash Handeling, Communication, Data Entry, Leadership, Microsoft Office, Microsoft Word, Phone Etiquette, PowerPoint, Problem Solving, Research, Customer Service, Sales, Critical Thinking, Teamwork, Social Networking, Facebook, Telephone Skills, Outlook, Access, Cashiering, Call Centers, Microsoft Excel, Social Media, People Skills, Time Management, Hospitality, Customer Experience
Education
Henderson County High School 2006 — 2007
High School Diploma, English Major
Union County High School 2003 — 2006
High School Diploma
Henderson Community College
Business Administration and Management, General, Freshman
Bobby Fishel Bobby Fishel's Sykes Experience October 2004 - September 2006
Job Founder / Partner at ADVANCE INTERIORS LLC
Industry Information Technology and Services
Experience
ADVANCE INTERIORS LLC July 2014 - Present
Maintech December 2013 - Present
Navsat 2011 - January 2013
Hewlett-Packard 2010 - 2011
Small World Financial Services October 2007 - July 2010
Fujitsu 2006 - 2007
Sykes October 2004 - September 2006
MIssionary of the church of Jesus Christ of later day saints 2000 - 2002
Skills
Outsourcing, Process Improvement, Team Management, Team Leadership, Negotiation, Operations Management, Business Strategy, Strategic Planning, Change Management, Forecasting, Agile Methodologies, Testing, Cross-functional Team..., New Business Development, Outsourcing Management, Software Implementation, Business Acumen, Management Consulting, Organizational..., Entrepreneurship, Business Process..., Leadership, Program Management, Management, Project Planning, Quality Assurance, Customer Satisfaction, Product Management, Business Process, Account Management, Strategy, Start-ups, Business Development, Business Intelligence, CRM, Call Centers, Supply Chain Management, Vendor Management, Finance, Product Marketing, Team Building
Education
Hagerstown Community College 2000 — 2004
Master of Engineering (M.Eng.), Industrial Engineering
Hagerstown Community College 2000 — 2004
Associate of Information Systems Technology, A.A.S., Computer and Information Sciences and Support Services
ADVANCE INTERIORS LLC July 2014 - Present
Maintech December 2013 - Present
Navsat 2011 - January 2013
Hewlett-Packard 2010 - 2011
Small World Financial Services October 2007 - July 2010
Fujitsu 2006 - 2007
Sykes October 2004 - September 2006
MIssionary of the church of Jesus Christ of later day saints 2000 - 2002
Skills
Outsourcing, Process Improvement, Team Management, Team Leadership, Negotiation, Operations Management, Business Strategy, Strategic Planning, Change Management, Forecasting, Agile Methodologies, Testing, Cross-functional Team..., New Business Development, Outsourcing Management, Software Implementation, Business Acumen, Management Consulting, Organizational..., Entrepreneurship, Business Process..., Leadership, Program Management, Management, Project Planning, Quality Assurance, Customer Satisfaction, Product Management, Business Process, Account Management, Strategy, Start-ups, Business Development, Business Intelligence, CRM, Call Centers, Supply Chain Management, Vendor Management, Finance, Product Marketing, Team Building
Education
Hagerstown Community College 2000 — 2004
Master of Engineering (M.Eng.), Industrial Engineering
Hagerstown Community College 2000 — 2004
Associate of Information Systems Technology, A.A.S., Computer and Information Sciences and Support Services
Denise Cotton Denise Cotton's Sykes Experience March 2015 - Present
Job Gaming Specialist
Industry Consumer Services
Experience
Sykes March 2015 - Present
Sykes January 2015 - February 2015
Sykes November 2014 - January 2015
La Bella Baskets June 2013 - May 2014
GC Services January 2014 - April 2014
OG Organo Gold Coffee March 2013 - November 2013
Blue Cross and Blue Shield of Nebraska February 2009 - October 2013
Skills
Coaching, Customer Service, Health Insurance, Sales, Team Building, Insurance
Education
ICDC College 2010 — 2013
Criminal Investigation Specialist, Crime Scene Investigations
Sykes March 2015 - Present
Sykes January 2015 - February 2015
Sykes November 2014 - January 2015
La Bella Baskets June 2013 - May 2014
GC Services January 2014 - April 2014
OG Organo Gold Coffee March 2013 - November 2013
Blue Cross and Blue Shield of Nebraska February 2009 - October 2013
Skills
Coaching, Customer Service, Health Insurance, Sales, Team Building, Insurance
Education
ICDC College 2010 — 2013
Criminal Investigation Specialist, Crime Scene Investigations
Lou Pliml Lou Pliml's Sykes Experience 2001 - 2003
Job Systems and Network Administrator at Access Broadband
Industry Information Technology and Services
Experience
Access Broadband October 2007 - Present
LP Computers LLC. 2004 - 2006
Sykes 2001 - 2003
Skills
Wireless, Linux, Windows, Troubleshooting, Active Directory, TCP/IP, Network Administration, Windows Server, Microsoft Office, Cisco Technologies, VMware ESX, Mikrotik, Tower Climbing, iOS, Android, Microsoft Exchange, Postfix, Technical Support, LAN Switching, Software Installation, Wireless Networking, Networking, DNS, Routers, Firewalls, Switches
Education
Hibbing Community College-A Technical and Community College 2003 — 2006
Associate of Arts (AA), Microcomputer Technician
Cook Secondary, Cook MN 1996 — 2000
High School Diploma, General Studies
Access Broadband October 2007 - Present
LP Computers LLC. 2004 - 2006
Sykes 2001 - 2003
Skills
Wireless, Linux, Windows, Troubleshooting, Active Directory, TCP/IP, Network Administration, Windows Server, Microsoft Office, Cisco Technologies, VMware ESX, Mikrotik, Tower Climbing, iOS, Android, Microsoft Exchange, Postfix, Technical Support, LAN Switching, Software Installation, Wireless Networking, Networking, DNS, Routers, Firewalls, Switches
Education
Hibbing Community College-A Technical and Community College 2003 — 2006
Associate of Arts (AA), Microcomputer Technician
Cook Secondary, Cook MN 1996 — 2000
High School Diploma, General Studies
Brandon Stecklein's Sykes Experience August 2001 - March 2003
Job Director of Sales and Marketing
Industry Information Technology and Services
Experience
Ape Apps June 2010 - Present
DST Systems June 2008 - February 2012
EnerSys May 2005 - May 2008
N.E.W. Customer Service Companies, Inc August 2004 - May 2005
Sykes August 2001 - March 2003
Skills
Android, SQL, Software Development, XML, Java, C#, Visual Basic, HTML, Databases, Eclipse, PHP, Software Design, VB.NET, JavaScript, .NET, Application Development, Object Oriented Design, Database Design, Visual Studio, Customer Service, iPhone, Agile Methodologies, ASP.NET, WinForms, WCF, Linux, Manufacturing, Windows Phone, Technical Support, Objective-C, HTML 5, Web App, Business Analysis, Windows, Integration, Requirements Analysis, SDLC, iOS, Visio, CSS, Testing, Systems Analysis, Software Documentation, Mobile Applications, Call Centers, Software Project..., Call Center, Windows 8, Sales, Marketing
Education
Fort Hays State University 2001 — 2008
Bachelor of Business Administration, Management
Hays High School 1998 — 2001
High School Diploma
Ape Apps June 2010 - Present
DST Systems June 2008 - February 2012
EnerSys May 2005 - May 2008
N.E.W. Customer Service Companies, Inc August 2004 - May 2005
Sykes August 2001 - March 2003
Skills
Android, SQL, Software Development, XML, Java, C#, Visual Basic, HTML, Databases, Eclipse, PHP, Software Design, VB.NET, JavaScript, .NET, Application Development, Object Oriented Design, Database Design, Visual Studio, Customer Service, iPhone, Agile Methodologies, ASP.NET, WinForms, WCF, Linux, Manufacturing, Windows Phone, Technical Support, Objective-C, HTML 5, Web App, Business Analysis, Windows, Integration, Requirements Analysis, SDLC, iOS, Visio, CSS, Testing, Systems Analysis, Software Documentation, Mobile Applications, Call Centers, Software Project..., Call Center, Windows 8, Sales, Marketing
Education
Fort Hays State University 2001 — 2008
Bachelor of Business Administration, Management
Hays High School 1998 — 2001
High School Diploma
David Ashbaugh's Sykes Experience August 1997 - March 2004
Job System Engineer at Hays Medical Center
Industry Telecommunications
Experience
Hays Medical Center September 2014 - Present
Lang Diesel Inc September 2013 - September 2014
Nex-Tech August 2011 - August 2013
State of Kansas Department of SRS November 2005 - August 2011
Sykes August 1997 - March 2004
Skills
Routers, Cisco IOS, VoIP, Network Administration, Troubleshooting, Cisco Technologies, Network Design, Network Security, Telecommunications, Network Architecture, IP, Wireless, Technical Support, Windows 7, Avaya Communication..., System Administration, Hardware, Networking, Help Desk Support
Education
Fort Hays State University 1997 — 2005
Information Networking and Telecommunications, Information Networking
Hays Medical Center September 2014 - Present
Lang Diesel Inc September 2013 - September 2014
Nex-Tech August 2011 - August 2013
State of Kansas Department of SRS November 2005 - August 2011
Sykes August 1997 - March 2004
Skills
Routers, Cisco IOS, VoIP, Network Administration, Troubleshooting, Cisco Technologies, Network Design, Network Security, Telecommunications, Network Architecture, IP, Wireless, Technical Support, Windows 7, Avaya Communication..., System Administration, Hardware, Networking, Help Desk Support
Education
Fort Hays State University 1997 — 2005
Information Networking and Telecommunications, Information Networking
Josh Simmers Josh Simmers's Sykes Experience June 2013 - December 2013
Job Senior Game Advisor at GameStop
Industry Law Enforcement
Experience
GameStop July 2014 - Present
Longhorn Steakhouse January 2014 - March 2014
Sykes June 2013 - December 2013
Skills
Criminal Justice, Firearms, Criminology, Criminal Investigations, Enforcement, Police, Investigation, Public Safety, Private Investigations, Counterterrorism, Forensic Analysis, Criminal Law, Security Operations, Surveillance, First Responder, Physical Security, Homeland Security, Security Management, AED, Computer Security, Conflict Resolution, Cpr Certified, Crisis Management, Emergency Management, First Aid, Fraud, General Office Skills, Government, Intelligence, Interviews, Loss Prevention, Military, Military Experience, Multi-line Phone, Policy, Risk Assessment, Security, Security Clearance, Security+, Supervisory Skills, Weapons, Background Checks, Computer Forensics, Intelligence Analysis
Education
Florida Technical College 2011 — 2014
Bachelor of Science (BS), Criminal Justice and Corrections
GameStop July 2014 - Present
Longhorn Steakhouse January 2014 - March 2014
Sykes June 2013 - December 2013
Skills
Criminal Justice, Firearms, Criminology, Criminal Investigations, Enforcement, Police, Investigation, Public Safety, Private Investigations, Counterterrorism, Forensic Analysis, Criminal Law, Security Operations, Surveillance, First Responder, Physical Security, Homeland Security, Security Management, AED, Computer Security, Conflict Resolution, Cpr Certified, Crisis Management, Emergency Management, First Aid, Fraud, General Office Skills, Government, Intelligence, Interviews, Loss Prevention, Military, Military Experience, Multi-line Phone, Policy, Risk Assessment, Security, Security Clearance, Security+, Supervisory Skills, Weapons, Background Checks, Computer Forensics, Intelligence Analysis
Education
Florida Technical College 2011 — 2014
Bachelor of Science (BS), Criminal Justice and Corrections
Darcy Brune's Sykes Experience September 2013 - Present
Job Project Management, Communications, Community Outreach, and Training and Development Professional
Industry Program Development
Experience
Sykes September 2013 - Present
Southwest Florida Water Management District November 2010 - January 2013
American Red Cross National Headquarters April 2006 - July 2010
American Red Cross May 2003 - April 2006
American Red Cross December 2000 - May 2003
Skills
Community Outreach, Change Management, Fundraising, Training, Program Management, Nonprofits, Leadership, Public Speaking, Non-profits, Strategic Planning, Social Media, Leadership Development, Media Relations, Event Planning, Organizational..., Management, Public Relations, Customer Satisfaction, Video Production, Corporate Communications, Event Management, Grants, Stakeholder Engagement, Crisis Communications, Photo Shoot Production, Newsletters, Grant Writing, Marketing, Budgets, Instructional Design, Program Development, Technical Writing, Research, Staff Development, Community Development, Project Planning, Strategic Communications, Government, Proposal Writing, Volunteer Management, Marketing Communications, Program Evaluation, Press Releases, Advertising, Workshop Facilitation, SharePoint, Learning Management...
Education
San Diego State University-California State University
Master's Program in Biomechanics and Sports Medicine/Athletic Training
Plymouth State University
Bachelor's of Science, Health Education, Community/Public Health and Athletic Training. Minor in Natural Sciences
Georgetown University
Frontline Leadership for Supervisors-Managing Projects Course, 2004
University of South Florida 2015 — 2016
Certificate Program, Project Management
Sykes September 2013 - Present
Southwest Florida Water Management District November 2010 - January 2013
American Red Cross National Headquarters April 2006 - July 2010
American Red Cross May 2003 - April 2006
American Red Cross December 2000 - May 2003
Skills
Community Outreach, Change Management, Fundraising, Training, Program Management, Nonprofits, Leadership, Public Speaking, Non-profits, Strategic Planning, Social Media, Leadership Development, Media Relations, Event Planning, Organizational..., Management, Public Relations, Customer Satisfaction, Video Production, Corporate Communications, Event Management, Grants, Stakeholder Engagement, Crisis Communications, Photo Shoot Production, Newsletters, Grant Writing, Marketing, Budgets, Instructional Design, Program Development, Technical Writing, Research, Staff Development, Community Development, Project Planning, Strategic Communications, Government, Proposal Writing, Volunteer Management, Marketing Communications, Program Evaluation, Press Releases, Advertising, Workshop Facilitation, SharePoint, Learning Management...
Education
San Diego State University-California State University
Master's Program in Biomechanics and Sports Medicine/Athletic Training
Plymouth State University
Bachelor's of Science, Health Education, Community/Public Health and Athletic Training. Minor in Natural Sciences
Georgetown University
Frontline Leadership for Supervisors-Managing Projects Course, 2004
University of South Florida 2015 — 2016
Certificate Program, Project Management
Raine Nutive Raine Nutive's Sykes Experience May 2010 - August 2010
Job Music Manager, VP of DirtyBridge Inclusive
Industry Music
Experience
DirtyBridge inc. September 2012 - Present
RHNK farms February 2008 - December 2010
Sykes May 2010 - August 2010
Sonic Drive-In May 2008 - September 2008
Skills
Music, Music Production, Music Industry, Composition, Recording, Music Management, A&R, Music Licensing, Music Publishing, Social Networking, Studio Recording, Social Media, Social Media Marketing, Sound, Entertainment
Education
Full Sail University 2013 — 2016
DirtyBridge inc. September 2012 - Present
RHNK farms February 2008 - December 2010
Sykes May 2010 - August 2010
Sonic Drive-In May 2008 - September 2008
Skills
Music, Music Production, Music Industry, Composition, Recording, Music Management, A&R, Music Licensing, Music Publishing, Social Networking, Studio Recording, Social Media, Social Media Marketing, Sound, Entertainment
Education
Full Sail University 2013 — 2016
tina wicker tina wicker's Sykes Experience January 2011 - October 2012
Job Retail Professional
Industry Retail
Experience
Thorntons 2013 - Present
Nagakura Engineering Works January 2013 - August 2013
Sykes January 2011 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Communication
Education
Indiana Business College 2006 — 2008
Columbus North High School 1998 — 2001
Diploma
Thorntons 2013 - Present
Nagakura Engineering Works January 2013 - August 2013
Sykes January 2011 - October 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Communication
Education
Indiana Business College 2006 — 2008
Columbus North High School 1998 — 2001
Diploma
Libby Fenstermacher Libby Fenstermacher's Sykes Experience June 2009 - August 2011
Job Account Manager at Grus Construction Personnel
Industry Construction
Experience
ADEX Medical Staffing, LLC February 2013 - April 2014
Berwick Hospital November 2011 - December 2012
Sykes June 2009 - August 2011
YMCA Berwick July 2007 - October 2008
Irish Kevins Bar March 2006 - June 2007
Skills
Travel Nursing, Healthcare, Healthcare Management, Contract Recruitment, Outlook, Microsoft Office, Medical Billing, Healthcare Information..., Physician Relations, Emergency Room, BLS, ACLS, Meditech, Recruiting, Nursing, Cerner, Registered Nurses, Medical/Surgical, Patient Safety, ICU, Patient Advocacy
Education
University of Phoenix 2008 — 2010
Bachelor of Science (BS), Health/Health Care Administration/Management
Florida State University 2001 — 2003
88 credits, undecided
ADEX Medical Staffing, LLC February 2013 - April 2014
Berwick Hospital November 2011 - December 2012
Sykes June 2009 - August 2011
YMCA Berwick July 2007 - October 2008
Irish Kevins Bar March 2006 - June 2007
Skills
Travel Nursing, Healthcare, Healthcare Management, Contract Recruitment, Outlook, Microsoft Office, Medical Billing, Healthcare Information..., Physician Relations, Emergency Room, BLS, ACLS, Meditech, Recruiting, Nursing, Cerner, Registered Nurses, Medical/Surgical, Patient Safety, ICU, Patient Advocacy
Education
University of Phoenix 2008 — 2010
Bachelor of Science (BS), Health/Health Care Administration/Management
Florida State University 2001 — 2003
88 credits, undecided
Brock Baker Brock Baker's Sykes Experience January 2009 - July 2012
Job Dept of Emergency Management/911
Industry Government Administration
Experience
Hot Spring County Arkansas June 2014 - Present
Corkys Footwear January 2014 - April 2014
ACCENT Marketing October 2012 - January 2014
Sykes January 2009 - July 2012
Sykes Enterprises Inc February 2011 - June 2012
Sykes Incorporated January 2009 - June 2010
ICT Corporation October 2007 - August 2008
Target January 2005 - October 2007
Skills
Microsoft Office, Fraud Investigations, Training & Development, Public Relations, Public Speaking, Social Media, Social Networking, Strategic Planning, Leadership Development, Team Management, Investigations, Avaya, Call Center, Customer Service, Coaching, Customer Relations, Employee Relations, Hiring, Outlook, Excel, Budgeting, Performance Management, Mentoring, Recruiting, Call Centers, Training, Leadership, BPO, Call Center Development, Customer Experience, Customer Retention, Quality Assurance, Employee Training, Contact Centers, Inbound Marketing
Education
Henderson State University 2010 — 2012
Bachelor of Arts, Political Science and Government
College of the Ouachitas 2009 — 2011
Associates of Arts, General Education/Business
University of Central Arkansas 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
University of Central Arkansas
Honors Diploma, Sociology/Psychology
Hot Spring County Arkansas June 2014 - Present
Corkys Footwear January 2014 - April 2014
ACCENT Marketing October 2012 - January 2014
Sykes January 2009 - July 2012
Sykes Enterprises Inc February 2011 - June 2012
Sykes Incorporated January 2009 - June 2010
ICT Corporation October 2007 - August 2008
Target January 2005 - October 2007
Skills
Microsoft Office, Fraud Investigations, Training & Development, Public Relations, Public Speaking, Social Media, Social Networking, Strategic Planning, Leadership Development, Team Management, Investigations, Avaya, Call Center, Customer Service, Coaching, Customer Relations, Employee Relations, Hiring, Outlook, Excel, Budgeting, Performance Management, Mentoring, Recruiting, Call Centers, Training, Leadership, BPO, Call Center Development, Customer Experience, Customer Retention, Quality Assurance, Employee Training, Contact Centers, Inbound Marketing
Education
Henderson State University 2010 — 2012
Bachelor of Arts, Political Science and Government
College of the Ouachitas 2009 — 2011
Associates of Arts, General Education/Business
University of Central Arkansas 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
University of Central Arkansas
Honors Diploma, Sociology/Psychology
Amber Linnemeyer Thompson Amber Linnemeyer Thompson's Sykes Experience June 2013 - Present
Job Computer Animation Student
Industry Financial Services
Experience
Sykes June 2013 - Present
NEW Health Programs 2007 - 2013
Skills
Medical Billing, Medical Coding, Customer Service, Computer Software..., Computer Animation, Sketching, Painting, Medical Office, Human Anatomy, Physiology, Microsoft Office, EHR, Medicare, Invoicing, Data Entry, Training, Telephone Skills
Education
Full Sail University 2013 — 2016
Bachelor of Arts (B.A.), Computer Animation
Herzing University-Madison 2006 — 2008
Diploma, Medical Insurance Specialist/Medical Biller
Sykes June 2013 - Present
NEW Health Programs 2007 - 2013
Skills
Medical Billing, Medical Coding, Customer Service, Computer Software..., Computer Animation, Sketching, Painting, Medical Office, Human Anatomy, Physiology, Microsoft Office, EHR, Medicare, Invoicing, Data Entry, Training, Telephone Skills
Education
Full Sail University 2013 — 2016
Bachelor of Arts (B.A.), Computer Animation
Herzing University-Madison 2006 — 2008
Diploma, Medical Insurance Specialist/Medical Biller
Charlie Cline Charlie Cline's Sykes Experience 2001 - 2003
Job Programmer at Army Game Studio
Industry Computer Games
Experience
Army Game Studio February 2009 - Present
Nova Gaming LLC July 2005 - February 2009
ClientLogic January 2005 - July 2005
Sykes 2001 - 2003
Skills
Unreal Engine 3, UnrealScript, Unreal Editor, C++, C++/CLI, C#, WPF Development, Game Development, Perforce, Game Developers, Gameplay, Game Programming, Gameplay Programming, Game Mechanics, HLSL, Scripting, DirectX, OpenGL, XNA, Visual Studio, Unreal 3, JIRA, Object Oriented Design, Multiplayer, Microsoft Excel
Education
Full Sail University 2011 — 2011
Bachelor's degree, Game Design and Development
University of Alabama in Huntsville 2010 — 2011
Computer Science
Full Sail University 2003 — 2004
Associate's degree, Game Design and Development
Morehead State University 2001 — 2003
Army Game Studio February 2009 - Present
Nova Gaming LLC July 2005 - February 2009
ClientLogic January 2005 - July 2005
Sykes 2001 - 2003
Skills
Unreal Engine 3, UnrealScript, Unreal Editor, C++, C++/CLI, C#, WPF Development, Game Development, Perforce, Game Developers, Gameplay, Game Programming, Gameplay Programming, Game Mechanics, HLSL, Scripting, DirectX, OpenGL, XNA, Visual Studio, Unreal 3, JIRA, Object Oriented Design, Multiplayer, Microsoft Excel
Education
Full Sail University 2011 — 2011
Bachelor's degree, Game Design and Development
University of Alabama in Huntsville 2010 — 2011
Computer Science
Full Sail University 2003 — 2004
Associate's degree, Game Design and Development
Morehead State University 2001 — 2003
John Wooton John Wooton's Sykes Experience 2010 - 2011
Job Security/Maintenance at Frontier Nursing University (FNU)
Industry Outsourcing/Offshoring
Experience
Frontier Nursing University March 2013 - Present
Sykes 2010 - 2011
PICI August 2009 - August 2009
Skills
Internet, Organizational Support, Interpersonal..., Customer Service, Customer Service..., Technical Support, Dependable Team Player, Adapter, Enthusiast, Enthusiasm to learn, Microsoft Office, Call Center, Multi-tasked, Multi-skilled, MIS, Reliable
Education
Hazard Community and Technical College 2008 — 2009
Mining Technology/Technician
Union College (KY) 2005 — 2007
Recreational Management
Frontier Nursing University March 2013 - Present
Sykes 2010 - 2011
PICI August 2009 - August 2009
Skills
Internet, Organizational Support, Interpersonal..., Customer Service, Customer Service..., Technical Support, Dependable Team Player, Adapter, Enthusiast, Enthusiasm to learn, Microsoft Office, Call Center, Multi-tasked, Multi-skilled, MIS, Reliable
Education
Hazard Community and Technical College 2008 — 2009
Mining Technology/Technician
Union College (KY) 2005 — 2007
Recreational Management
Amanda Stout, MBA's Sykes Experience January 1998 - May 2000
Job Food Resource Coordinator at Palm Beach County Food Bank
Industry Nonprofit Organization Management
Experience
Palm Beach County Food Bank May 2015 - Present
!Wr!iteNo!se! January 2014 - Present
Seward County Community College August 2010 - December 2013
Mosaic August 2009 - August 2013
Youth Sports Marketing, LLC January 2008 - October 2008
Clear Channel Communications January 2008 - May 2008
Argiz Advertising October 2004 - January 2008
Charlotte Motor Speedway August 2007 - November 2007
IVAX Pharmaceuticals February 2001 - October 2004
Sykes January 1998 - May 2000
Skills
Public Relations, WordPress, Personal Development..., Fundraising, Marketing, Advocacy, Creative Writing, Networking, Volunteer Management, Public Speaking, Strategic Planning, Leadership, Legislative Relations, Marketing Communications, Donor Development, College Teaching, Integrated Marketing, Non-profits, Report Writing, Professional Writing, Natural Networker, Nonprofits, Management, Training, Community Development, Customer Service, Strategy, Online Marketing
Education
University of Phoenix 2006 — 2008
MBA, Marketing
Sports Management Worldwide 2006 — 2007
Motorsports Management Certificate, Motorsports Management
Fort Hays State University 1996 — 2000
Bachelor's degree, Health Promotion, Minor in Communication
Pratt Community College 1994 — 1996
Athletic Training
Palm Beach County Food Bank May 2015 - Present
!Wr!iteNo!se! January 2014 - Present
Seward County Community College August 2010 - December 2013
Mosaic August 2009 - August 2013
Youth Sports Marketing, LLC January 2008 - October 2008
Clear Channel Communications January 2008 - May 2008
Argiz Advertising October 2004 - January 2008
Charlotte Motor Speedway August 2007 - November 2007
IVAX Pharmaceuticals February 2001 - October 2004
Sykes January 1998 - May 2000
Skills
Public Relations, WordPress, Personal Development..., Fundraising, Marketing, Advocacy, Creative Writing, Networking, Volunteer Management, Public Speaking, Strategic Planning, Leadership, Legislative Relations, Marketing Communications, Donor Development, College Teaching, Integrated Marketing, Non-profits, Report Writing, Professional Writing, Natural Networker, Nonprofits, Management, Training, Community Development, Customer Service, Strategy, Online Marketing
Education
University of Phoenix 2006 — 2008
MBA, Marketing
Sports Management Worldwide 2006 — 2007
Motorsports Management Certificate, Motorsports Management
Fort Hays State University 1996 — 2000
Bachelor's degree, Health Promotion, Minor in Communication
Pratt Community College 1994 — 1996
Athletic Training
Bradley Engel Bradley Engel's Sykes Experience June 1996 - August 2002
Job Software Architect
Industry Computer Software
Experience
Eurosoft (UK) Ltd June 2002 - Present
Sykes June 1996 - August 2002
Gateway March 1988 - June 1996
Skills
MCSD .NET, Visual C#.NET, Visual C++, Java, Microsoft SQL Server, ADO.NET, SOA, Component Development, Data Warehouse..., User Interface Design, Axure RP, Expression Blend, Robotics, Refactoring, XAML, NUnit, Scrum, Agile Methodolgy, Visual Studio, Manufacturing Automation, XML, XSLT, Data Mining, Statistical Data..., Powershell, Microsoft Office, Visio, Windows PE, Windows Services, Active Directory, LLBLGen Pro, Instrumentation
Education
Iowa State University
Eurosoft (UK) Ltd June 2002 - Present
Sykes June 1996 - August 2002
Gateway March 1988 - June 1996
Skills
MCSD .NET, Visual C#.NET, Visual C++, Java, Microsoft SQL Server, ADO.NET, SOA, Component Development, Data Warehouse..., User Interface Design, Axure RP, Expression Blend, Robotics, Refactoring, XAML, NUnit, Scrum, Agile Methodolgy, Visual Studio, Manufacturing Automation, XML, XSLT, Data Mining, Statistical Data..., Powershell, Microsoft Office, Visio, Windows PE, Windows Services, Active Directory, LLBLGen Pro, Instrumentation
Education
Iowa State University
Casey Lockley Casey Lockley's Sykes Experience February 2010 - June 2010
Job Comm. Tech & Install
Industry Information Technology and Services
Experience
Comcast 2015 - Present
Amazon November 2014 - January 2015
Green's Beverage Store February 2015 - 2015
Allied Barton Security November 2012 - July 2014
Wells Fargo January 2012 - April 2012
Sykes February 2010 - June 2010
Lenscrafters October 2008 - December 2009
Walgreens October 2007 - March 2008
Skills
Training, Time Management, Management, Security, Sales, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Leadership, Data Entry, Inventory Management, Teamwork, Team Leadership, Call Centers, Customer Satisfaction, Outlook
Education
Georgia Perimeter College 2010 — 2012
Associate's Degree, Accounting and Business/Management
Upper Merion High School 2003 — 2007
Diploma, College Prep
Comcast 2015 - Present
Amazon November 2014 - January 2015
Green's Beverage Store February 2015 - 2015
Allied Barton Security November 2012 - July 2014
Wells Fargo January 2012 - April 2012
Sykes February 2010 - June 2010
Lenscrafters October 2008 - December 2009
Walgreens October 2007 - March 2008
Skills
Training, Time Management, Management, Security, Sales, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Leadership, Data Entry, Inventory Management, Teamwork, Team Leadership, Call Centers, Customer Satisfaction, Outlook
Education
Georgia Perimeter College 2010 — 2012
Associate's Degree, Accounting and Business/Management
Upper Merion High School 2003 — 2007
Diploma, College Prep
Edyta Crissey Edyta Crissey's Sykes Experience January 2012 - Present
Job Customer Experience Advocate @ SYKES passionate about assisting customers in support of Call Center Strategies
Industry Outsourcing/Offshoring
Experience
Sykes January 2012 - Present
Verizon Wireless July 2009 - October 2011
Alltel October 2004 - July 2009
Alltel February 2002 - October 2004
Alltel January 2001 - February 2002
Alltel July 2000 - January 2001
GTE October 1998 - July 2000
GTE February 1998 - October 1998
GTE August 1996 - January 1998
Skills
Call Centers, Customer Experience, Customer Retention, Telecommunications, CRM, Customer Satisfaction, Call Center Development, Performance Management, Sales Operations, Customer Service, Team Leadership, Sales, Call Center, Team Building, Leadership, Management, Key Account Management, Outsourcing, Sales Management, Training, Lead Generation, Coaching, Account Management, Time Management, Project Planning, Vendor Management, Salesforce.com, Wireless, Workforce Management, Microsoft Office, Sales Process, Quality Assurance, Team Management, Social Media, Training & Development, Competitive Analysis, Customer Relations, Market Research, Customer Engagement, Cross-functional Team..., Troubleshooting, Event Planning, Fundraising, Call Center Support, Online Communities, Project Coordination, Marketing Strategy, Marketing Communications, Event Management, Strategic Planning
Education
Florida Metropolitan University 1999 — 2004
Bachelor of Science (B.S.), Accounting
Kent State University 1994 — 1997
Accounting
Sykes January 2012 - Present
Verizon Wireless July 2009 - October 2011
Alltel October 2004 - July 2009
Alltel February 2002 - October 2004
Alltel January 2001 - February 2002
Alltel July 2000 - January 2001
GTE October 1998 - July 2000
GTE February 1998 - October 1998
GTE August 1996 - January 1998
Skills
Call Centers, Customer Experience, Customer Retention, Telecommunications, CRM, Customer Satisfaction, Call Center Development, Performance Management, Sales Operations, Customer Service, Team Leadership, Sales, Call Center, Team Building, Leadership, Management, Key Account Management, Outsourcing, Sales Management, Training, Lead Generation, Coaching, Account Management, Time Management, Project Planning, Vendor Management, Salesforce.com, Wireless, Workforce Management, Microsoft Office, Sales Process, Quality Assurance, Team Management, Social Media, Training & Development, Competitive Analysis, Customer Relations, Market Research, Customer Engagement, Cross-functional Team..., Troubleshooting, Event Planning, Fundraising, Call Center Support, Online Communities, Project Coordination, Marketing Strategy, Marketing Communications, Event Management, Strategic Planning
Education
Florida Metropolitan University 1999 — 2004
Bachelor of Science (B.S.), Accounting
Kent State University 1994 — 1997
Accounting
Yvonne Stringer Yvonne Stringer's Sykes Experience 2013 - Present
Job Customer Service Agent
Industry Consumer Services
Experience
Sykes 2013 - Present
Skills
Healthcare Caregiver...
Education
Florida Technical College 2013 — 2013
Medical/Clinical Assistant
Clarksdale High School 2009 — 2012
9-12
Sykes 2013 - Present
Skills
Healthcare Caregiver...
Education
Florida Technical College 2013 — 2013
Medical/Clinical Assistant
Clarksdale High School 2009 — 2012
9-12
Randy Whipple Randy Whipple's Sykes Experience October 2012 - March 2013
Job Service Representative at Social Security Administration
Industry Broadcast Media
Experience
Social Security Administration August 2014 - Present
Sykes October 2012 - March 2013
Rent-A-Center April 2011 - June 2011
United States Air Force June 2005 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Outlook, Windows, Photoshop, Editing, Accounting, Public Relations, Marketing, Advertising, Graphic Design, Social Media, Time Management, Microsoft Excel, Public Speaking, Leadership, Research
Education
Full Sail University 2014 — 2015
Master of Fine Arts (M.F.A.), Media Design
Morris College 2011 — 2014
Bachelor of Fine Arts (B.F.A.), Mass Communication/Media Studies
Social Security Administration August 2014 - Present
Sykes October 2012 - March 2013
Rent-A-Center April 2011 - June 2011
United States Air Force June 2005 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Outlook, Windows, Photoshop, Editing, Accounting, Public Relations, Marketing, Advertising, Graphic Design, Social Media, Time Management, Microsoft Excel, Public Speaking, Leadership, Research
Education
Full Sail University 2014 — 2015
Master of Fine Arts (M.F.A.), Media Design
Morris College 2011 — 2014
Bachelor of Fine Arts (B.F.A.), Mass Communication/Media Studies
Samantha Gurczenski Samantha Gurczenski's Sykes Experience July 2013 - March 2014
Job Business Development Intern
Industry Nonprofit Organization Management
Experience
Crescent Group 2015 - Present
FedEx Express July 2014 - Present
Rogers Communications June 2014 - September 2014
Sitel January 2014 - July 2014
Sykes July 2013 - March 2014
Alpine Access May 2012 - July 2013
Zehrs Food Plus June 2008 - May 2012
Skills
Customer Service, Technical Support, Public Speaking, Presentations, Sales, Team Leadership, Teamwork, Customer Experience, Call Centers, Training, Networking, Customer Satisfaction, Sales Process, Time Management, Wireless
Education
George Brown College 2014 — 2016
Business Administration- Marketing Co-op, Marketing, 3.19
York University 2009 — 2014
Bachelor of Liberal Arts, Internaional Development Studeies
Niagara College 2013 — 2013
Business: Sales & Marketing Diploma, 80%
Saint Francis Secondary School
Crescent Group 2015 - Present
FedEx Express July 2014 - Present
Rogers Communications June 2014 - September 2014
Sitel January 2014 - July 2014
Sykes July 2013 - March 2014
Alpine Access May 2012 - July 2013
Zehrs Food Plus June 2008 - May 2012
Skills
Customer Service, Technical Support, Public Speaking, Presentations, Sales, Team Leadership, Teamwork, Customer Experience, Call Centers, Training, Networking, Customer Satisfaction, Sales Process, Time Management, Wireless
Education
George Brown College 2014 — 2016
Business Administration- Marketing Co-op, Marketing, 3.19
York University 2009 — 2014
Bachelor of Liberal Arts, Internaional Development Studeies
Niagara College 2013 — 2013
Business: Sales & Marketing Diploma, 80%
Saint Francis Secondary School
Michael Burkmier Michael Burkmier's Sykes Experience April 2012 - Present
Job Call Center Associate for Sykes Enterprises
Industry Telecommunications
Experience
Sykes April 2012 - Present
Education
Francis Marion University 2004 — 2009
Bachelor of Science (B.S.), Mathematics
Sykes April 2012 - Present
Education
Francis Marion University 2004 — 2009
Bachelor of Science (B.S.), Mathematics
Andrew Duscher's Sykes Experience September 2000 - May 2001
Job Developer at Harris Business Services
Industry Media Production
Experience
Harris Business Services August 2012 - Present
Illusionhill Studios 2010 - Present
Hays Daily News December 2004 - August 2012
Sykes September 2000 - May 2001
Skills
HTML 5, CSS3, Objective-C, iPad, iPhone Application..., JavaScript, PHP, Web Development, CSS, ActionScript, Technical Support, Web Design, jQuery Mobile, XHTML, Web Standards, Front-end, phpMyAdmin, Social Media, Photography, HTML5, Troubleshooting, Networking
Education
Fort Hays State University 2007 — 2009
INT, Web Development
Harris Business Services August 2012 - Present
Illusionhill Studios 2010 - Present
Hays Daily News December 2004 - August 2012
Sykes September 2000 - May 2001
Skills
HTML 5, CSS3, Objective-C, iPad, iPhone Application..., JavaScript, PHP, Web Development, CSS, ActionScript, Technical Support, Web Design, jQuery Mobile, XHTML, Web Standards, Front-end, phpMyAdmin, Social Media, Photography, HTML5, Troubleshooting, Networking
Education
Fort Hays State University 2007 — 2009
INT, Web Development
Anthoni Hipsak Anthoni Hipsak's Sykes Experience November 2009 - March 2010
Job
Industry Telecommunications
Koell Collins, MASI's Sykes Experience January 1997 - January 2001
Job Executive Account Manager
Industry Business Supplies and Equipment
Experience
Midwest Single Source, Inc July 2006 - Present
OfficeMax August 2003 - August 2006
Office Max Inc 2005 - 2006
OfficeMax Print and Document Services 2003 - 2005
Journal Broadcast Group 2002 - 2003
Southard Corporation 2001 - 2002
Sykes January 1997 - January 2001
Skills
Consultative Selling, Print Management, Digital Printing, Print Collateral, Print Production..., Screen Printing, Offset Printing, Promotions, Promotional Products, Promotional Design, Office Equipment, Strategic Sourcing, Product Sourcing, Marketing Strategy, Direct Marketing, Product Marketing, Adobe Forms, Graphic Design, Cost Reduction, Cost Analysis, Inventory Management, Marketing Communications, Business Communications, Advertising Sales, Sales Process, Furniture, Forms Management, Cost Benefit, Corporate Gifts, Selling, Management, Marketing, Adobe LiveCycle Designer, Negotiation, Professional..., Trade Shows, Collateral, CRM, Direct Mail, Customer Service, Budgets, Cold Calling, Sales, Program Management, Email Marketing, B2B, Customer Satisfaction, Sales Presentations, Direct Sales, Sales Management
Education
Advertising Specialty Institute 2013 — 2015
Industry Certification, MASI (Master of Advertising Specialty Information)
Advertising Specialty Institute 2009 — 2011
Industry Certification, BASI (Bachelor of Advertising Specialty Information), Advertising Specialty Information
Barton County Community College
Business
Document Solutions University Continuing Industry Education
Form, Label, Direct Mail, Offset Press
Fort Hays State University
Communication
Hays High School
Midwest Single Source, Inc July 2006 - Present
OfficeMax August 2003 - August 2006
Office Max Inc 2005 - 2006
OfficeMax Print and Document Services 2003 - 2005
Journal Broadcast Group 2002 - 2003
Southard Corporation 2001 - 2002
Sykes January 1997 - January 2001
Skills
Consultative Selling, Print Management, Digital Printing, Print Collateral, Print Production..., Screen Printing, Offset Printing, Promotions, Promotional Products, Promotional Design, Office Equipment, Strategic Sourcing, Product Sourcing, Marketing Strategy, Direct Marketing, Product Marketing, Adobe Forms, Graphic Design, Cost Reduction, Cost Analysis, Inventory Management, Marketing Communications, Business Communications, Advertising Sales, Sales Process, Furniture, Forms Management, Cost Benefit, Corporate Gifts, Selling, Management, Marketing, Adobe LiveCycle Designer, Negotiation, Professional..., Trade Shows, Collateral, CRM, Direct Mail, Customer Service, Budgets, Cold Calling, Sales, Program Management, Email Marketing, B2B, Customer Satisfaction, Sales Presentations, Direct Sales, Sales Management
Education
Advertising Specialty Institute 2013 — 2015
Industry Certification, MASI (Master of Advertising Specialty Information)
Advertising Specialty Institute 2009 — 2011
Industry Certification, BASI (Bachelor of Advertising Specialty Information), Advertising Specialty Information
Barton County Community College
Business
Document Solutions University Continuing Industry Education
Form, Label, Direct Mail, Offset Press
Fort Hays State University
Communication
Hays High School
Chay Sealy Chay Sealy's Sykes Experience February 2011 - July 2011
Job Emerging Designer
Industry Graphic Design
Experience
Sykes February 2011 - July 2011
Advance America February 2007 - October 2010
Skills
Illustration, Graphic Design, Brand Development, Editing, Photoshop, Illustrator, InDesign, Packaging
Education
Florida Southern College 2011 — 2013
Bachelor of Fine Arts (B.F.A.), Graphic Design
Polk Community College 2002 — 2006
Associate of Science (A.S.), Digital Communication and Media/Multimedia
Sykes February 2011 - July 2011
Advance America February 2007 - October 2010
Skills
Illustration, Graphic Design, Brand Development, Editing, Photoshop, Illustrator, InDesign, Packaging
Education
Florida Southern College 2011 — 2013
Bachelor of Fine Arts (B.F.A.), Graphic Design
Polk Community College 2002 — 2006
Associate of Science (A.S.), Digital Communication and Media/Multimedia
Kevin Fugate's Sykes Experience October 2011 - January 2012
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Fugate Computer Repair 2011 - Present
Sykes October 2011 - January 2012
Skills
Troubleshooting, Active Directory, Windows Server, Windows 7, Technical Support, Computer Hardware, Servers, Windows XP, ITIL, VMware, Windows, Operating Systems, IT Service Management, Network Administration
Education
Hazard Community and Technical College 2013 — 2015
Associate's degree, Computer and Information Tech / Programming
Morehead State University
Fugate Computer Repair 2011 - Present
Sykes October 2011 - January 2012
Skills
Troubleshooting, Active Directory, Windows Server, Windows 7, Technical Support, Computer Hardware, Servers, Windows XP, ITIL, VMware, Windows, Operating Systems, IT Service Management, Network Administration
Education
Hazard Community and Technical College 2013 — 2015
Associate's degree, Computer and Information Tech / Programming
Morehead State University
Charlton Julius Charlton Julius's Sykes Experience March 2005 - January 2008
Job Database Administrator II at Correct Care Solutions
Industry Hospital & Health Care
Experience
Correct Care Solutions July 2015 - Present
Correct Care Solutions September 2013 - Present
Methodist Hospital of Henderson, Kentucky June 2008 - August 2013
Sykes March 2005 - January 2008
Taco John's International, Inc. January 2002 - March 2005
Skills
Linux, Hardware, Operating Systems, Ubuntu, Windows, SQL, NoSQL, System Administration, TCP/IP, Databases, IBM iSeries, Microsoft Office, Telecommunications, MongoDB, Debian, Open Source, Active Directory, Network Administration, Troubleshooting, Java, Group Policy, Cisco IOS, Technical Support, Computer Network..., HTML, Computer Hardware, Servers, Wireless Networking, Routers, VMware, A+ Certified, Windows 7, iOS, XP, Windows Server, Network Security, Microsoft Exchange, Firewalls, Network + Certified, Windows Mobile Devices, Android, Meditech, Windows 8, Windows 2003 Server, Red Hat, VB.NET, Windows XP, Testing, Networking
Education
Murray State University 2009 — 2013
Bachelor of Science (BS), Telecommunications Management
Henderson Community College 2006 — 2009
Associate of Science (A.S.), Computer Software Engineering
Correct Care Solutions July 2015 - Present
Correct Care Solutions September 2013 - Present
Methodist Hospital of Henderson, Kentucky June 2008 - August 2013
Sykes March 2005 - January 2008
Taco John's International, Inc. January 2002 - March 2005
Skills
Linux, Hardware, Operating Systems, Ubuntu, Windows, SQL, NoSQL, System Administration, TCP/IP, Databases, IBM iSeries, Microsoft Office, Telecommunications, MongoDB, Debian, Open Source, Active Directory, Network Administration, Troubleshooting, Java, Group Policy, Cisco IOS, Technical Support, Computer Network..., HTML, Computer Hardware, Servers, Wireless Networking, Routers, VMware, A+ Certified, Windows 7, iOS, XP, Windows Server, Network Security, Microsoft Exchange, Firewalls, Network + Certified, Windows Mobile Devices, Android, Meditech, Windows 8, Windows 2003 Server, Red Hat, VB.NET, Windows XP, Testing, Networking
Education
Murray State University 2009 — 2013
Bachelor of Science (BS), Telecommunications Management
Henderson Community College 2006 — 2009
Associate of Science (A.S.), Computer Software Engineering
Lori Savage, SPHR, SHRM-SCP Lori Savage, SPHR, SHRM-SCP's Sykes Experience July 1996 - August 2001
Job Manager, Training & Development and Admin Services at Seminole Electric Cooperative
Industry Program Development
Experience
Seminole Electric Cooperative April 2011 - Present
GBZ Consulting, Inc. January 2010 - Present
Cornerstone Property, Inc. November 2005 - December 2009
ClientLogic August 2001 - November 2005
Sykes July 1996 - August 2001
Skills
Needs Analysis, Training, Business Strategy, Project Management, Leadership Development, Strategic Planning, Microsoft Office, Organizational..., Performance Management, Coaching, Analysis, Leadership, Team Building, Customer Service, Team Leadership, Management, Process Improvement
Education
Kaplan University
MS, Management & Human Resources
St. Petersburg College
BAS, Management & Organizational Leadership
Florida Southern College 1983 — 1984
Seminole Electric Cooperative April 2011 - Present
GBZ Consulting, Inc. January 2010 - Present
Cornerstone Property, Inc. November 2005 - December 2009
ClientLogic August 2001 - November 2005
Sykes July 1996 - August 2001
Skills
Needs Analysis, Training, Business Strategy, Project Management, Leadership Development, Strategic Planning, Microsoft Office, Organizational..., Performance Management, Coaching, Analysis, Leadership, Team Building, Customer Service, Team Leadership, Management, Process Improvement
Education
Kaplan University
MS, Management & Human Resources
St. Petersburg College
BAS, Management & Organizational Leadership
Florida Southern College 1983 — 1984
Steve Stidham Steve Stidham's Sykes Experience September 2000 - December 2007
Job Service Desk Supervisor at SAIC
Industry Information Technology and Services
Experience
SAIC March 2012 - Present
RadioShack March 2010 - January 2012
Sykes September 2000 - December 2007
Skills
Troubleshooting, Technical Support, Customer Service, Management, Networking, Customer Satisfaction, ITIL, Team Leadership, Computer Hardware, Windows 7
Education
Hazard Community and Technical College
Associate's degree, Information Technology
SAIC March 2012 - Present
RadioShack March 2010 - January 2012
Sykes September 2000 - December 2007
Skills
Troubleshooting, Technical Support, Customer Service, Management, Networking, Customer Satisfaction, ITIL, Team Leadership, Computer Hardware, Windows 7
Education
Hazard Community and Technical College
Associate's degree, Information Technology
Byron Rhames's Sykes Experience May 2014 - Present
Job
Industry Information Technology and Services
Experience
Sykes May 2014 - Present
SCI Electronics, Inc. January 2014 - February 2014
iConnect June 2013 - December 2013
US Army 2001 - 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, English, Windows, Customer Service, Research, Photoshop, Public Speaking, Budgets, Strategic Planning
Education
USC Sumter 2013 — 2016
Grantham University 2005 — 2006
Associate of Science (A.S.), Computer Science
Crestwood High
Sykes May 2014 - Present
SCI Electronics, Inc. January 2014 - February 2014
iConnect June 2013 - December 2013
US Army 2001 - 2010
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, English, Windows, Customer Service, Research, Photoshop, Public Speaking, Budgets, Strategic Planning
Education
USC Sumter 2013 — 2016
Grantham University 2005 — 2006
Associate of Science (A.S.), Computer Science
Crestwood High
Halley Watts Halley Watts's Sykes Experience August 2010 - September 2011
Job Attended Hazard Community and Technical College
Industry
Experience
Sykes August 2010 - September 2011
U.S. Census Bureau April 2010 - June 2010
Skills
Leadership, Written & Verbal..., Organization, Timely Decision Making, Timely Delivery, Key Performance..., Learning Quickly, Enthusiasm to learn, Always Willing to Learn, Compliance Procedures, Office Procedures, Office Equipment, Customer Service, World Class Customer...
Education
Hazard Community and Technical College 2012 — 2013
Associate's Degree, Science
Sullivan University 2010 — 2011
Sykes August 2010 - September 2011
U.S. Census Bureau April 2010 - June 2010
Skills
Leadership, Written & Verbal..., Organization, Timely Decision Making, Timely Delivery, Key Performance..., Learning Quickly, Enthusiasm to learn, Always Willing to Learn, Compliance Procedures, Office Procedures, Office Equipment, Customer Service, World Class Customer...
Education
Hazard Community and Technical College 2012 — 2013
Associate's Degree, Science
Sullivan University 2010 — 2011
Joey Whitaker Joey Whitaker's Sykes Experience November 2010 - March 2011
Job Information Systems Generalist at NHK Spring Precision of America, Inc.
Industry Information Technology and Services
Experience
NHK Spring Co Ltd (NHK) October 2014 - Present
Geek Squad April 2011 - April 2015
Sykes November 2010 - March 2011
Charter Communications July 2010 - September 2010
UPS July 2006 - July 2010
Skills
Active Directory, T-SQL, Database Administration, ERP, Employee Relations, Computer Repair, Computer Hardware, Hardware Diagnostics, Hardware Installation, Software Installation, Networking, Wireless Networking, Technical Support, Windows 7
Education
Indiana Wesleyan University 2013 — 2015
Bachelor's Degree in Business Information Systems, Information Technology, Graduated with a 3.85 GPA
Jefferson Community College 2006 — 2009
Associates Degree in Arts, General
NHK Spring Co Ltd (NHK) October 2014 - Present
Geek Squad April 2011 - April 2015
Sykes November 2010 - March 2011
Charter Communications July 2010 - September 2010
UPS July 2006 - July 2010
Skills
Active Directory, T-SQL, Database Administration, ERP, Employee Relations, Computer Repair, Computer Hardware, Hardware Diagnostics, Hardware Installation, Software Installation, Networking, Wireless Networking, Technical Support, Windows 7
Education
Indiana Wesleyan University 2013 — 2015
Bachelor's Degree in Business Information Systems, Information Technology, Graduated with a 3.85 GPA
Jefferson Community College 2006 — 2009
Associates Degree in Arts, General
Crystal Hibbs Crystal Hibbs's Sykes Experience July 2013 - February 2014
Job Student at Grand Valley State University
Industry Public Relations and Communications
Experience
Sykes July 2013 - February 2014
Grand Valley State University September 2011 - April 2013
Spartan Stores YMCA September 2012 - December 2012
Spartan Stores YMCA April 2012 - December 2012
Michigan's Adventure May 2008 - August 2008
McDonald's June 2006 - April 2008
McDonald's September 2005 - March 2006
Taco Bell June 2005 - August 2005
Taco Bell November 2003 - April 2004
Convergys Outsourcing Capital One Account September 2002 - March 2003
Skills
Proficient in Microsoft..., Excellent communication..., Superb organization..., Assisted in filming and..., Assist. in..., Time Management, Leadership, Customer Satisfaction
Education
Grand Valley State University 2011 — 2013
Bachelor's degree, Communications, 3.6 GPA
Muskegon Community College 2007 — 2011
Associate's degree, Arts & Science
Sykes July 2013 - February 2014
Grand Valley State University September 2011 - April 2013
Spartan Stores YMCA September 2012 - December 2012
Spartan Stores YMCA April 2012 - December 2012
Michigan's Adventure May 2008 - August 2008
McDonald's June 2006 - April 2008
McDonald's September 2005 - March 2006
Taco Bell June 2005 - August 2005
Taco Bell November 2003 - April 2004
Convergys Outsourcing Capital One Account September 2002 - March 2003
Skills
Proficient in Microsoft..., Excellent communication..., Superb organization..., Assisted in filming and..., Assist. in..., Time Management, Leadership, Customer Satisfaction
Education
Grand Valley State University 2011 — 2013
Bachelor's degree, Communications, 3.6 GPA
Muskegon Community College 2007 — 2011
Associate's degree, Arts & Science
Rose Wright Rose Wright's Sykes Experience December 2014 - Present
Job Substitute Teacher
Industry Primary/Secondary Education
Experience
Sykes December 2014 - Present
Berrien RESA January 2013 - Present
Whirlpool Corporation October 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, Teaching, Management, Customer Service, Access
Education
Capella University 2012 — 2014
Master's degree, Counselor Education/School Counseling and Guidance Services
University of Arkansas at Pine Bluff 2005 — 2009
Bachelor of Arts (BA), Criminal Justice
Grand Canyon University
Master of Education (M.Ed.), Elementary Education and Teaching
Sykes December 2014 - Present
Berrien RESA January 2013 - Present
Whirlpool Corporation October 2012 - January 2013
Skills
Microsoft Office, Microsoft Excel, Teaching, Management, Customer Service, Access
Education
Capella University 2012 — 2014
Master's degree, Counselor Education/School Counseling and Guidance Services
University of Arkansas at Pine Bluff 2005 — 2009
Bachelor of Arts (BA), Criminal Justice
Grand Canyon University
Master of Education (M.Ed.), Elementary Education and Teaching
James Guerin's Sykes Experience July 2012 - Present
Job Director, Global IT Information Security at Sykes
Industry Information Technology and Services
Experience
Sykes July 2012 - Present
Wyndham Worldwide Corp July 2011 - June 2012
Star & Shield Services LLC January 2011 - July 2011
City of Dunedin January 2003 - September 2010
PatLive November 1999 - March 2002
Associated Industries of Florida Service Corp January 1996 - November 1999
Interlight International 1992 - 1995
Skills
Telecommunications and..., Windows Active..., Network Penetration..., Windows Network..., FAT/NTFS/Unix/Linux/Mac..., Business Continuity..., PCI/SAS 70 Compliance &..., Security Management..., ITIL Framework/ ISO..., Access Control Systems..., Firewall Infrastructure..., Intrusion..., Maintenance & Repair, Auditing, Windows, Networking, Security, Network Security, Disaster Recovery, Compliance, Active Directory, Firewalls, ITIL, DNS, Information Security, Network Administration, Checkpoint, Computer Security, Windows Server, VPN, Linux, Microsoft SQL Server, Unix, IIS, CISSP, Information Technology, TCP/IP, IT Service Management, IDS, Computer Hardware, Technical Support, PCI DSS, Enterprise Software, Microsoft Exchange, IT Management, VoIP, Routers, Data Center, Servers
Education
Florida State University - College of Business 1987 — 1991
Bachelor of Science, Managment Information Science, Computer Science
Sykes July 2012 - Present
Wyndham Worldwide Corp July 2011 - June 2012
Star & Shield Services LLC January 2011 - July 2011
City of Dunedin January 2003 - September 2010
PatLive November 1999 - March 2002
Associated Industries of Florida Service Corp January 1996 - November 1999
Interlight International 1992 - 1995
Skills
Telecommunications and..., Windows Active..., Network Penetration..., Windows Network..., FAT/NTFS/Unix/Linux/Mac..., Business Continuity..., PCI/SAS 70 Compliance &..., Security Management..., ITIL Framework/ ISO..., Access Control Systems..., Firewall Infrastructure..., Intrusion..., Maintenance & Repair, Auditing, Windows, Networking, Security, Network Security, Disaster Recovery, Compliance, Active Directory, Firewalls, ITIL, DNS, Information Security, Network Administration, Checkpoint, Computer Security, Windows Server, VPN, Linux, Microsoft SQL Server, Unix, IIS, CISSP, Information Technology, TCP/IP, IT Service Management, IDS, Computer Hardware, Technical Support, PCI DSS, Enterprise Software, Microsoft Exchange, IT Management, VoIP, Routers, Data Center, Servers
Education
Florida State University - College of Business 1987 — 1991
Bachelor of Science, Managment Information Science, Computer Science
laTasha Arnold laTasha Arnold's Sykes Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Telecommunications
Experience
Inktel Contact Center Solutions April 2013 - December 2013
Sykes 2011 - 2012
Protection One April 2007 - January 2008
mystic dunes resort and golf club March 2006 - April 2007
Skills
Learning Quickly, Dedication to..., Friendly Personality, Microsoft Office, Microsoft Word, Microsoft Excel, Multi Tasking, Data Entry, Database Administration, Report Writing, Oral & Written..., Analytical Skills, Analytical Reasoning
Education
haines city high scool 2002 — 2003
diploma, Regular/General High School/Secondary Diploma Program
Florida Technical College
computer electronic
Inktel Contact Center Solutions April 2013 - December 2013
Sykes 2011 - 2012
Protection One April 2007 - January 2008
mystic dunes resort and golf club March 2006 - April 2007
Skills
Learning Quickly, Dedication to..., Friendly Personality, Microsoft Office, Microsoft Word, Microsoft Excel, Multi Tasking, Data Entry, Database Administration, Report Writing, Oral & Written..., Analytical Skills, Analytical Reasoning
Education
haines city high scool 2002 — 2003
diploma, Regular/General High School/Secondary Diploma Program
Florida Technical College
computer electronic
Gracelyn Cequeña Gracelyn Cequeña's Sykes Experience July 2008 - March 2010
Job Paralegal at the Law Offices of Mignini, Raab & Demuth, LLP
Industry Legal Services
Experience
Mignini, Raab & Demuth, LLP August 2012 - Present
HMSHost June 2010 - September 2012
Law Offices of Mignini, Raab & Demuth, LLP January 2012 - May 2012
Sykes July 2008 - March 2010
Education
Harford Community College 2010 — 2012
Associate of Applied Sciences, Paralegal - Legal Studies
University of Santo Tomas 2005 — 2008
AB Asian Studies
Mignini, Raab & Demuth, LLP August 2012 - Present
HMSHost June 2010 - September 2012
Law Offices of Mignini, Raab & Demuth, LLP January 2012 - May 2012
Sykes July 2008 - March 2010
Education
Harford Community College 2010 — 2012
Associate of Applied Sciences, Paralegal - Legal Studies
University of Santo Tomas 2005 — 2008
AB Asian Studies
Antonio DiMilia Antonio DiMilia's Sykes Experience 1994 - 1998
Job Director Partner Ecosystem at Cisco
Industry Computer Networking
Experience
Cisco September 2011 - July 2014
Control4 September 2009 - December 2010
FCS, North America April 2008 - September 2009
LodgeNet Entertainment January 2007 - January 2008
StayOnline January 2000 - January 2007
Platinum Technologies 1998 - 1999
Sykes 1994 - 1998
Intergraph 1989 - 1993
Skills
Business Development, Strategic Planning, Mergers, Contract Negotiation, Customer Service, Fundraising, Channel Sales, Cost Management, International Expansion, Start-ups, Strategic Partnerships, Product Marketing, Competitive Analysis, Networking, Telecommunications, New Business Development, Business Strategy, Wireless, Hospitality Industry, Product Development
Education
University of Alabama in Huntsville 1990 — 1992
MS, Computer Science
Georgia Institute of Technology 1985 — 1989
BS, Information and Computer Science
Cisco September 2011 - July 2014
Control4 September 2009 - December 2010
FCS, North America April 2008 - September 2009
LodgeNet Entertainment January 2007 - January 2008
StayOnline January 2000 - January 2007
Platinum Technologies 1998 - 1999
Sykes 1994 - 1998
Intergraph 1989 - 1993
Skills
Business Development, Strategic Planning, Mergers, Contract Negotiation, Customer Service, Fundraising, Channel Sales, Cost Management, International Expansion, Start-ups, Strategic Partnerships, Product Marketing, Competitive Analysis, Networking, Telecommunications, New Business Development, Business Strategy, Wireless, Hospitality Industry, Product Development
Education
University of Alabama in Huntsville 1990 — 1992
MS, Computer Science
Georgia Institute of Technology 1985 — 1989
BS, Information and Computer Science
jermain conner jermain conner's Sykes Experience February 2010 - March 2011
Job sales Associate at Fred's Inc.
Industry Retail
Experience
Fred's Inc. July 2012 - Present
wal mart September 2008 - October 2011
Sykes February 2010 - March 2011
CCISD 2008 - 2009
Fred's Inc. May 2005 - March 2008
Skills
Retail, Sports Coaching, Tutoring, Algebra, Purchasing
Education
Henderson State University 2005 — 2013
Finance, General, B
Texas A&M University-Corpus Christi 2008 — 2009
na, Finance, General, B
Fred's Inc. July 2012 - Present
wal mart September 2008 - October 2011
Sykes February 2010 - March 2011
CCISD 2008 - 2009
Fred's Inc. May 2005 - March 2008
Skills
Retail, Sports Coaching, Tutoring, Algebra, Purchasing
Education
Henderson State University 2005 — 2013
Finance, General, B
Texas A&M University-Corpus Christi 2008 — 2009
na, Finance, General, B
Sunshine Scott Sunshine Scott's Sykes Experience September 2007 - March 2011
Job Legal Services Professional
Industry Legal Services
Experience
Internship for legal aid of orange coutny 2011 - 2012
Sykes September 2007 - March 2011
Skills
•Proficient in Word, Proficient in excel, Proficient in PowerPoint, •Experienced in..., Experienced in Tabs 3, •Excellent..., •Excellent Phone...
Education
Westwood College-Anaheim 2011 — 2012
Associate of Science (A.S.), Paralegal Studies
Fullerton College 2004 — 2005
Associate of Arts (AA), Liberal Arts
Internship for legal aid of orange coutny 2011 - 2012
Sykes September 2007 - March 2011
Skills
•Proficient in Word, Proficient in excel, Proficient in PowerPoint, •Experienced in..., Experienced in Tabs 3, •Excellent..., •Excellent Phone...
Education
Westwood College-Anaheim 2011 — 2012
Associate of Science (A.S.), Paralegal Studies
Fullerton College 2004 — 2005
Associate of Arts (AA), Liberal Arts
samantha Combs samantha Combs's Sykes Experience March 2012 - Present
Job Customer service rep at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes March 2012 - Present
IGA January 2005 - August 2011
Skills
Customer Service, Banking, Friendliness, Professional Services, Kindness
Education
Hazard Community and Technical College 2007 — 2010
Perry county Central high 2003 — 2007
Hazard Community and Technical College
R.W
Hazard Community and Technical College
R.W
Sykes March 2012 - Present
IGA January 2005 - August 2011
Skills
Customer Service, Banking, Friendliness, Professional Services, Kindness
Education
Hazard Community and Technical College 2007 — 2010
Perry county Central high 2003 — 2007
Hazard Community and Technical College
R.W
Hazard Community and Technical College
R.W
Kristian Umblas, M.S.I.S. Kristian Umblas, M.S.I.S.'s Sykes Experience September 2011 - September 2012
Job Unix System Administrator @ Credit One Bank
Industry Information Technology and Services
Experience
Credit One Bank September 2014 - Present
Roberts Communications Network March 2012 - September 2014
Sykes September 2011 - September 2012
MyPortal Exchange August 2009 - September 2011
Market Plus Inc. May 2006 - May 2007
Skills
Vulnerability Assessment, Network Security, Security+, Web Applications, Database Design, jQuery, Node.js, PHP, CSS3, Databases, SQL, CSS, Python, angularjs, bootstrap 3, CouchDB, sencha touch, sencha extjs 5, famo.us framework, Git, System Administration
Education
Hawaii Pacific University 2010 — 2012
Master of Science, Information System
Hawaii Pacific University 2007 — 2009
Bachelor of Science, Computer Science
Credit One Bank September 2014 - Present
Roberts Communications Network March 2012 - September 2014
Sykes September 2011 - September 2012
MyPortal Exchange August 2009 - September 2011
Market Plus Inc. May 2006 - May 2007
Skills
Vulnerability Assessment, Network Security, Security+, Web Applications, Database Design, jQuery, Node.js, PHP, CSS3, Databases, SQL, CSS, Python, angularjs, bootstrap 3, CouchDB, sencha touch, sencha extjs 5, famo.us framework, Git, System Administration
Education
Hawaii Pacific University 2010 — 2012
Master of Science, Information System
Hawaii Pacific University 2007 — 2009
Bachelor of Science, Computer Science
Juan Manuel Meléndez's Sykes Experience 2001 - 2003
Job LATAM Ops & Technology Management Associate: Business Office en Citi
Industry Financial Services
Experience
Citi April 2015 - Present
Citi July 2014 - April 2015
Citi June 2012 - July 2013
Grupo Financiero Mercado de Valores January 2012 - March 2012
AstraZeneca May 2011 - August 2011
Hospira December 2009 - August 2010
Intel Corporation April 2005 - January 2007
Laminadora Costarricense S.A August 2003 - September 2004
Sykes 2001 - 2003
Skills
SPIN Selling, Business Strategy, Financial Analysis, Process Improvement, Corporate Finance, Financial Modeling, Business Analysis, Business Intelligence
Education
Yale University - Yale School of Management 2013 — 2014
Master of Advanced Management, Finance and Economics
Instituto Centroamericano de Administración de Empresas 2010 — 2012
Master in Business Administration, MBA
Instituto Tecnologico de Costa Rica 1997 — 2005
Ingeniero en Produccion Industrial, Industrial Engineering
Citi April 2015 - Present
Citi July 2014 - April 2015
Citi June 2012 - July 2013
Grupo Financiero Mercado de Valores January 2012 - March 2012
AstraZeneca May 2011 - August 2011
Hospira December 2009 - August 2010
Intel Corporation April 2005 - January 2007
Laminadora Costarricense S.A August 2003 - September 2004
Sykes 2001 - 2003
Skills
SPIN Selling, Business Strategy, Financial Analysis, Process Improvement, Corporate Finance, Financial Modeling, Business Analysis, Business Intelligence
Education
Yale University - Yale School of Management 2013 — 2014
Master of Advanced Management, Finance and Economics
Instituto Centroamericano de Administración de Empresas 2010 — 2012
Master in Business Administration, MBA
Instituto Tecnologico de Costa Rica 1997 — 2005
Ingeniero en Produccion Industrial, Industrial Engineering
Joyce Nebrida's Sykes Experience October 2007 - April 2008
Job Just graduated with a B.S. in Business from Regis University!
Industry Telecommunications
Experience
Full Time Business Student January 2011 - August 2015
Sykes October 2007 - April 2008
United States Air Force June 2004 - October 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Military, Team Leadership, Security, Leadership, Analysis, Troubleshooting, Time Management, Training
Education
Regis University 2013 — 2015
B.S. Business, Business and Human Resource Management
Front Range Community College 2011 — 2013
Certificate in Management Basics, Business Administration and Management, General
Full Time Business Student January 2011 - August 2015
Sykes October 2007 - April 2008
United States Air Force June 2004 - October 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Military, Team Leadership, Security, Leadership, Analysis, Troubleshooting, Time Management, Training
Education
Regis University 2013 — 2015
B.S. Business, Business and Human Resource Management
Front Range Community College 2011 — 2013
Certificate in Management Basics, Business Administration and Management, General
Mark Lieberman Mark Lieberman's Sykes Experience April 2014 - May 2015
Job Data Quality Professional at CLIENTSFirst Consulting
Industry Consumer Services
Experience
CLIENTSFirst Consulting June 2015 - Present
Sykes April 2014 - May 2015
FedEx Office December 2009 - March 2014
Clear Channel Radio 2000 - 2002
Skills
Radio, Broadcast, Social Media, Social Media Marketing, Advertising, Digital Media, Microsoft Office, Marketing, Social Networking, Content Management, Facebook, Public Speaking, Video Production, Video Editing, Multimedia, Photoshop, Digital Marketing
Education
Full Sail University 2002 — 2003
Associate's degree, Film/Cinema/Video Studies
Full Sail University 2002 — 2003
AS, Film/TV Production
Connecticut School of Broadcasting 2000 — 2000
Certificate, Radio/TV Broadcasting
CLIENTSFirst Consulting June 2015 - Present
Sykes April 2014 - May 2015
FedEx Office December 2009 - March 2014
Clear Channel Radio 2000 - 2002
Skills
Radio, Broadcast, Social Media, Social Media Marketing, Advertising, Digital Media, Microsoft Office, Marketing, Social Networking, Content Management, Facebook, Public Speaking, Video Production, Video Editing, Multimedia, Photoshop, Digital Marketing
Education
Full Sail University 2002 — 2003
Associate's degree, Film/Cinema/Video Studies
Full Sail University 2002 — 2003
AS, Film/TV Production
Connecticut School of Broadcasting 2000 — 2000
Certificate, Radio/TV Broadcasting
Lehsa Griebel Lehsa Griebel's Sykes Experience 2010 - May 2013
Job Information Technology Professional
Industry Information Technology and Services
Experience
Sykes 2010 - May 2013
Greenville Technical College 2013 - 2013
City of Greenville January 2008 - June 2010
Indiana University August 1987 - January 2008
Skills
Project Management, IT Infrastructure..., Strategic IT Management, Customer Service, Customer Support, Customer Engagement, Call Centers, Cisco Technologies, Active Directory, Training, Leadership, Strategic Planning, Budgets, Google Docs, Access, SharePoint, Software Documentation, Data Center, Management, Telecommunications, Visio, Vendor Management, Information Technology, SQL, Security
Education
Indiana University Bloomington 1986 — 1992
Bachelor's degree, German w/Physics Minor
University of North Carolina at Chapel Hill 2008 — 2009
Certification, CG-CIO Program
Sykes 2010 - May 2013
Greenville Technical College 2013 - 2013
City of Greenville January 2008 - June 2010
Indiana University August 1987 - January 2008
Skills
Project Management, IT Infrastructure..., Strategic IT Management, Customer Service, Customer Support, Customer Engagement, Call Centers, Cisco Technologies, Active Directory, Training, Leadership, Strategic Planning, Budgets, Google Docs, Access, SharePoint, Software Documentation, Data Center, Management, Telecommunications, Visio, Vendor Management, Information Technology, SQL, Security
Education
Indiana University Bloomington 1986 — 1992
Bachelor's degree, German w/Physics Minor
University of North Carolina at Chapel Hill 2008 — 2009
Certification, CG-CIO Program
Shawn Robb's Sykes Experience July 1998 - March 2002
Job Marketing Analyst at Speedy Group Holdings Corporation
Industry Computer Software
Experience
Speedy Group Holdings Corporation March 2015 - Present
Speedy Cash December 2012 - March 2015
Wolters Kluwer, CCH February 2004 - December 2012
Sykes July 1998 - March 2002
Skills
Microsoft SQL Server, Microsoft Office, Quality Assurance, Windows Server, Databases, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Technologies, SQL, Windows 7, Software Documentation, SharePoint, Analysis, Access, Windows, TFS, Operating Systems, Troubleshooting, Computer Hardware, Business Analysis, SaaS, Team Leadership, Project Management, Process Improvement, Microsoft Windows..., Visio, Salesforce.com, Lean Six Sigma, Business Intelligence, SAS, SAS Programming
Education
Fort Hays State University 2007 — 2015
Master of Business Administration (M.B.A.), Marketing
Fort Hays State University 2002 — 2005
Master's Degree, Liberal Arts and Sciences/Liberal Studies, 3.2
Fort Hays State University 1996 — 2002
Bachelor of Science (B.S.), Computer Science
Speedy Group Holdings Corporation March 2015 - Present
Speedy Cash December 2012 - March 2015
Wolters Kluwer, CCH February 2004 - December 2012
Sykes July 1998 - March 2002
Skills
Microsoft SQL Server, Microsoft Office, Quality Assurance, Windows Server, Databases, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Technologies, SQL, Windows 7, Software Documentation, SharePoint, Analysis, Access, Windows, TFS, Operating Systems, Troubleshooting, Computer Hardware, Business Analysis, SaaS, Team Leadership, Project Management, Process Improvement, Microsoft Windows..., Visio, Salesforce.com, Lean Six Sigma, Business Intelligence, SAS, SAS Programming
Education
Fort Hays State University 2007 — 2015
Master of Business Administration (M.B.A.), Marketing
Fort Hays State University 2002 — 2005
Master's Degree, Liberal Arts and Sciences/Liberal Studies, 3.2
Fort Hays State University 1996 — 2002
Bachelor of Science (B.S.), Computer Science
Bryan Khan Bryan Khan's Sykes Experience February 2014 - April 2015
Job Administrative Assistant
Industry Consumer Services
Experience
ACI Protection August 2015 - Present
Staffing Partners of Ohio February 2015 - September 2015
Sykes February 2014 - April 2015
JJSmith Marketing January 2013 - January 2014
Cape Fear Studios March 2012 - February 2013
Aeropostale November 2011 - March 2012
Panama Star Group of America July 2008 - July 2011
The Formula August 2007 - July 2008
Skills
Customer Service, Sales, Management, Research, Editing, Public Relations, Marketing, Microsoft Office, Microsoft Word, PowerPoint, Photoshop, Event Planning, Event Management, Public Speaking, Social Media, Graphic Design, Social Networking, Microsoft Excel, Outlook, Budgets, English, Windows, Strategic Planning, Teaching, Administrative..., MS Excel Pivot Tables, Pareto Charts, Shipping & Receiving, Inventory Management, Product Management, Human Resources
Education
Florida International University 2011 — 2011
N/A, Hospitality and Tourism Management
Hoke County High School 2002 — 2006
Diploma
ACI Protection August 2015 - Present
Staffing Partners of Ohio February 2015 - September 2015
Sykes February 2014 - April 2015
JJSmith Marketing January 2013 - January 2014
Cape Fear Studios March 2012 - February 2013
Aeropostale November 2011 - March 2012
Panama Star Group of America July 2008 - July 2011
The Formula August 2007 - July 2008
Skills
Customer Service, Sales, Management, Research, Editing, Public Relations, Marketing, Microsoft Office, Microsoft Word, PowerPoint, Photoshop, Event Planning, Event Management, Public Speaking, Social Media, Graphic Design, Social Networking, Microsoft Excel, Outlook, Budgets, English, Windows, Strategic Planning, Teaching, Administrative..., MS Excel Pivot Tables, Pareto Charts, Shipping & Receiving, Inventory Management, Product Management, Human Resources
Education
Florida International University 2011 — 2011
N/A, Hospitality and Tourism Management
Hoke County High School 2002 — 2006
Diploma
Sherry Frewerd's Sykes Experience October 2000 - April 2004
Job Writer/Illustrator at Sherryfrewerd.com
Industry Writing and Editing
Experience
Children's Book Writer and Illustrator January 2013 - Present
Geary County USD 475 July 2008 - June 2011
Sykes October 2000 - April 2004
Skills
Blogging, Customer Service, Public Speaking, Social Networking, Editing, Leadership, Publishing, Event Planning, Newsletters, Social Media, Coaching, Small Business, Online Marketing, Teaching, Marketing, Online Advertising, Fundraising, Microsoft Office, PowerPoint, Management, Social Media Marketing, WordPress, Web Content, Microsoft Word, Microsoft Excel, article writing, Organizational..., Web Content Creation, Web Graphics, amazon kindle publishing, Nonprofits, Time Management, Creative Writing, Public Relations, Research, Facebook, Event Management, Marketing Communications, Web Design, Strategic Planning, Outlook, fun, Arts & Crafts, Private Label, Recipes, Book Covers
Education
Friends University 1999 — 2000
BS, Organizational Management
University of Louisville 1988 — 1990
Children's Book Writer and Illustrator January 2013 - Present
Geary County USD 475 July 2008 - June 2011
Sykes October 2000 - April 2004
Skills
Blogging, Customer Service, Public Speaking, Social Networking, Editing, Leadership, Publishing, Event Planning, Newsletters, Social Media, Coaching, Small Business, Online Marketing, Teaching, Marketing, Online Advertising, Fundraising, Microsoft Office, PowerPoint, Management, Social Media Marketing, WordPress, Web Content, Microsoft Word, Microsoft Excel, article writing, Organizational..., Web Content Creation, Web Graphics, amazon kindle publishing, Nonprofits, Time Management, Creative Writing, Public Relations, Research, Facebook, Event Management, Marketing Communications, Web Design, Strategic Planning, Outlook, fun, Arts & Crafts, Private Label, Recipes, Book Covers
Education
Friends University 1999 — 2000
BS, Organizational Management
University of Louisville 1988 — 1990
Ashley Turney's Sykes Experience November 2011 - May 2012
Job Multimedia Sales Executive at GateHouse Media
Industry Newspapers
Experience
GateHouse Media May 2014 - Present
The Retail Outsource May 2013 - April 2014
Sykes November 2011 - May 2012
Skills
Advertising, Customer Service, Marketing, Social Media, Social Media Marketing, Social Networking, Customer Satisfaction, Marketing Strategy, Email Marketing, Facebook, Advertising Sales, Online Marketing, Microsoft Office, Public Relations
Education
Henderson State University 2010 — 2012
Psychology
Lafayette County High School 2006 — 2010
GateHouse Media May 2014 - Present
The Retail Outsource May 2013 - April 2014
Sykes November 2011 - May 2012
Skills
Advertising, Customer Service, Marketing, Social Media, Social Media Marketing, Social Networking, Customer Satisfaction, Marketing Strategy, Email Marketing, Facebook, Advertising Sales, Online Marketing, Microsoft Office, Public Relations
Education
Henderson State University 2010 — 2012
Psychology
Lafayette County High School 2006 — 2010
Mary Newsome Mary Newsome's Sykes Experience August 2010 - February 2012
Job Customer Service Representative
Industry Mental Health Care
Experience
Washington Regional Medical Center June 2015 - Present
Ozark Guidance Center July 2014 - August 2015
Jackson Hewitt Tax Service Inc. December 2014 - April 2015
K4 Solutions, Inc. October 2013 - July 2014
Baptist Health February 2012 - September 2013
Sykes August 2010 - February 2012
Carlton Newsome Family Practice January 2009 - August 2009
WalMart March 2007 - January 2009
Skills
Hospitals, Healthcare, Patient Safety, HIPAA, Secretarial Skills, Customer Service, Call Centers, Retail, Troubleshooting, Microsoft Word, Telephone Skills, Appointment Scheduling, PowerPoint
Education
Henderson State University 2009 — 2011
Psychology
South Arkansas Community College
Washington Regional Medical Center June 2015 - Present
Ozark Guidance Center July 2014 - August 2015
Jackson Hewitt Tax Service Inc. December 2014 - April 2015
K4 Solutions, Inc. October 2013 - July 2014
Baptist Health February 2012 - September 2013
Sykes August 2010 - February 2012
Carlton Newsome Family Practice January 2009 - August 2009
WalMart March 2007 - January 2009
Skills
Hospitals, Healthcare, Patient Safety, HIPAA, Secretarial Skills, Customer Service, Call Centers, Retail, Troubleshooting, Microsoft Word, Telephone Skills, Appointment Scheduling, PowerPoint
Education
Henderson State University 2009 — 2011
Psychology
South Arkansas Community College
Samara Norton Samara Norton's Sykes Experience October 2013 - Present
Job Creative Writing Student at Full Sail University
Industry Writing and Editing
Experience
Sykes October 2013 - Present
CROSSMARK May 2011 - April 2012
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Creative Writing, Manga, Drawing
Education
Full Sail University 2012 — 2015
Bachelor of Arts (BA), Creative Writing, Senior
Sykes October 2013 - Present
CROSSMARK May 2011 - April 2012
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Creative Writing, Manga, Drawing
Education
Full Sail University 2012 — 2015
Bachelor of Arts (BA), Creative Writing, Senior
Beesan Babieh Beesan Babieh's Sykes Experience May 2013 - August 2014
Job Professional Talent Development
Industry Professional Training & Coaching
Experience
Army Community Center - Army Family Team Building Program September 2012 - September 2014
Sykes May 2013 - August 2014
Army Community Center - Army Family Team Building Program December 2011 - July 2012
IFAD October 2009 - April 2011
Talal Abu-Ghazaleh - CIMA Academy May 2009 - April 2011
Talal Abu-Ghazaleh Organization June 1999 - April 2011
Talal Abu-Ghazaleh Cambridge Centre November 2008 - December 2009
Abu-Ghazaleh Intellectual Property September 2006 - October 2008
Licensing Executives Society - Arab Countries June 1999 - May 2006
Skills
Certified Trainer - ToT, Certified Quality..., Intellectual Property, Strategic Planning, Training, Certified Trainer, Team Management, Licensing, Event Management, Management Consulting, Time Management, Team Building, Start-ups, Coaching, Market Research, Organizational..., Mergers & Acquisitions, Entrepreneurship, Negotiation, Business Development, Mentoring, Training Delivery, Team Leadership, Problem Solving, Business Strategy, Leadership Development
Education
National University 2014 — 2015
Master's degree, Organizational Leadership
Jami'at Baghdad 1994 — 1998
BA, English Literature
Army Community Center - Army Family Team Building Program September 2012 - September 2014
Sykes May 2013 - August 2014
Army Community Center - Army Family Team Building Program December 2011 - July 2012
IFAD October 2009 - April 2011
Talal Abu-Ghazaleh - CIMA Academy May 2009 - April 2011
Talal Abu-Ghazaleh Organization June 1999 - April 2011
Talal Abu-Ghazaleh Cambridge Centre November 2008 - December 2009
Abu-Ghazaleh Intellectual Property September 2006 - October 2008
Licensing Executives Society - Arab Countries June 1999 - May 2006
Skills
Certified Trainer - ToT, Certified Quality..., Intellectual Property, Strategic Planning, Training, Certified Trainer, Team Management, Licensing, Event Management, Management Consulting, Time Management, Team Building, Start-ups, Coaching, Market Research, Organizational..., Mergers & Acquisitions, Entrepreneurship, Negotiation, Business Development, Mentoring, Training Delivery, Team Leadership, Problem Solving, Business Strategy, Leadership Development
Education
National University 2014 — 2015
Master's degree, Organizational Leadership
Jami'at Baghdad 1994 — 1998
BA, English Literature
Barbara Carlisle's Sykes Experience June 2012 - September 2012
Job Consultant at SunTrust
Industry Financial Services
Experience
SunTrust September 2014 - Present
Bank of America January 2013 - August 2014
Sykes June 2012 - September 2012
Hurrairah Sanni January 2010 - June 2012
Georgia Department of Revenue February 2004 - December 2009
Skills
Customer Service, Microsoft Office, Time Management, Outlook, Teamwork, Process Improvement, Sales, Management, Financial Analysis, Program Management, Team Building, Social Media
Education
ITT Technical Institute-Atlanta 2010 — 2011
Associate's Degree, Computer Systems Networking and Telecommunications
SunTrust September 2014 - Present
Bank of America January 2013 - August 2014
Sykes June 2012 - September 2012
Hurrairah Sanni January 2010 - June 2012
Georgia Department of Revenue February 2004 - December 2009
Skills
Customer Service, Microsoft Office, Time Management, Outlook, Teamwork, Process Improvement, Sales, Management, Financial Analysis, Program Management, Team Building, Social Media
Education
ITT Technical Institute-Atlanta 2010 — 2011
Associate's Degree, Computer Systems Networking and Telecommunications
heather swayze heather swayze's Sykes Experience 2013 - 2014
Job Telecommunications Professional
Industry Telecommunications
Experience
Russell Cellular April 2015 - Present
Heather Swayze Photography February 2014 - Present
Sykes 2013 - 2014
Browns Furniture and Appliance September 2013 - December 2013
Food Center September 2012 - September 2013
USA Drug April 2012 - September 2012
Dollar Tree Stores December 2011 - April 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Troubleshooting, Team Leadership, Technical Support, Leadership, Customer Retention, Training, Vendor Management, Teamwork, Data Entry, Windows
Education
Henderson State University 2014 — 2015
Business Administration and Management, General
College of the Ouachitas 2011 — 2014
General Studies
Magnet Cove High School 2008 — 2012
Russell Cellular April 2015 - Present
Heather Swayze Photography February 2014 - Present
Sykes 2013 - 2014
Browns Furniture and Appliance September 2013 - December 2013
Food Center September 2012 - September 2013
USA Drug April 2012 - September 2012
Dollar Tree Stores December 2011 - April 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Troubleshooting, Team Leadership, Technical Support, Leadership, Customer Retention, Training, Vendor Management, Teamwork, Data Entry, Windows
Education
Henderson State University 2014 — 2015
Business Administration and Management, General
College of the Ouachitas 2011 — 2014
General Studies
Magnet Cove High School 2008 — 2012
Terrie Black Terrie Black's Sykes Experience August 2012 - May 2015
Job Home Advisor at Apple
Industry Information Technology and Services
Experience
Apple June 2015 - Present
Sykes August 2012 - May 2015
Ameriplan March 2012 - August 2012
Newton County Schools August 2010 - March 2012
Pottawatomie County Public Safety Center January 2006 - March 2007
Skills
PowerPoint, Word, Healthcare, Ten Key, ICD-9, CPT, Business Management, Coaching, Data Entry, Microsoft Word, Time Management, Strategic Planning, Customer Service, Call Centers, Customer Satisfaction, Leadership, Training, Team Leadership, Process Improvement, Customer Experience, Team Building, Performance Management
Education
Bethel High School 1995 — 1997
Georgia State University
Associate of Arts and Sciences (A.A.S.), Psychology
Apple June 2015 - Present
Sykes August 2012 - May 2015
Ameriplan March 2012 - August 2012
Newton County Schools August 2010 - March 2012
Pottawatomie County Public Safety Center January 2006 - March 2007
Skills
PowerPoint, Word, Healthcare, Ten Key, ICD-9, CPT, Business Management, Coaching, Data Entry, Microsoft Word, Time Management, Strategic Planning, Customer Service, Call Centers, Customer Satisfaction, Leadership, Training, Team Leadership, Process Improvement, Customer Experience, Team Building, Performance Management
Education
Bethel High School 1995 — 1997
Georgia State University
Associate of Arts and Sciences (A.A.S.), Psychology
Yannleon Chen Yannleon Chen's Sykes Experience January 2014 - March 2014
Job Adjunct Instructor at University of Oregon
Industry Higher Education
Experience
The Austrian-American Educational Commission (Fulbright Austria) October 2014 - May 2015
Sykes January 2014 - March 2014
University of Oregon September 2013 - December 2013
University of Oregon September 2011 - June 2013
Panera Bread September 2010 - July 2011
Blockbuster September 2008 - July 2009
Skills
Public Speaking, Higher Education, Research, Teaching, University Teaching, Customer Service, Editing, Tutoring, Academic Writing, Student Affairs, Qualitative Research, Intercultural..., Bagpipes, Trombone
Education
University of Oregon 2011 — 2013
Master of Arts (M.A.), German Language and Literature
University of California, Irvine 2007 — 2011
Bachelor of Arts (B.A.), European Studies and German Studies
Freie Universität Berlin 2009 — 2010
The Austrian-American Educational Commission (Fulbright Austria) October 2014 - May 2015
Sykes January 2014 - March 2014
University of Oregon September 2013 - December 2013
University of Oregon September 2011 - June 2013
Panera Bread September 2010 - July 2011
Blockbuster September 2008 - July 2009
Skills
Public Speaking, Higher Education, Research, Teaching, University Teaching, Customer Service, Editing, Tutoring, Academic Writing, Student Affairs, Qualitative Research, Intercultural..., Bagpipes, Trombone
Education
University of Oregon 2011 — 2013
Master of Arts (M.A.), German Language and Literature
University of California, Irvine 2007 — 2011
Bachelor of Arts (B.A.), European Studies and German Studies
Freie Universität Berlin 2009 — 2010
Retta Zollinger Retta Zollinger's Sykes Experience March 2003 - April 2003
Job Public Computer Instructor | Henderson County Public Library
Industry Libraries
Experience
Henderson County Public Library July 2009 - Present
Rayloc April 2003 - October 2008
Earle C. Clements Job Corp May 2003 - May 2003
Sykes March 2003 - April 2003
St. Ann School August 1974 - February 2003
Skills
Customer Service, Reference Skills, Computer Skills, Teaching Skills, Data Entry, Teaching, Time Management, Teamwork
Education
Murray State University 1974 — 1979
MA in Education, Bachelor of Science
Henderson Community College 1971 — 1972
Associate Degree
Henderson County Public Library July 2009 - Present
Rayloc April 2003 - October 2008
Earle C. Clements Job Corp May 2003 - May 2003
Sykes March 2003 - April 2003
St. Ann School August 1974 - February 2003
Skills
Customer Service, Reference Skills, Computer Skills, Teaching Skills, Data Entry, Teaching, Time Management, Teamwork
Education
Murray State University 1974 — 1979
MA in Education, Bachelor of Science
Henderson Community College 1971 — 1972
Associate Degree
Murray Pickard's Sykes Experience September 2001 - June 2002
Job Product Specialist at WhiteRodgers
Industry Electrical/Electronic Manufacturing
Experience
White-Rodgers January 2013 - Present
National Hockey League November 2013 - Present
Daktronics August 2011 - January 2013
Daktronics November 2006 - August 2011
Digital Surroundings June 2005 - October 2006
HLF Enterprises, LLC September 2004 - June 2005
Applied Technologies & Services, Inc. June 2000 - September 2004
Sykes September 2001 - June 2002
USDA-ARS, Grain Marketing and Production Research Center January 2000 - May 2001
Continental Singers September 1999 - December 1999
Skills
Troubleshooting, Hardware, Software Installation, Electronics, Networking, Security, Live Sound, Technical Support, Software Documentation, Computer Hardware, Windows, Engineering, Servers, Testing, Field Service, Automation, OS X, Operating Systems, Windows Server, Network Security, SQL, Unix, Management, System Administration, Switches, Electrical Engineering, Digital Signage, Soldering, Microsoft Exchange, CEDIA, CMII-C
Education
Kansas State University 1995 — 2000
Bachelor's degree, Information Systems, Business Minor
Fort Hays State University 1994 — 1994
Non-Degree Undergrad
Kansas State University 1990 — 1993
(not completed), Electrical Engineering
White-Rodgers January 2013 - Present
National Hockey League November 2013 - Present
Daktronics August 2011 - January 2013
Daktronics November 2006 - August 2011
Digital Surroundings June 2005 - October 2006
HLF Enterprises, LLC September 2004 - June 2005
Applied Technologies & Services, Inc. June 2000 - September 2004
Sykes September 2001 - June 2002
USDA-ARS, Grain Marketing and Production Research Center January 2000 - May 2001
Continental Singers September 1999 - December 1999
Skills
Troubleshooting, Hardware, Software Installation, Electronics, Networking, Security, Live Sound, Technical Support, Software Documentation, Computer Hardware, Windows, Engineering, Servers, Testing, Field Service, Automation, OS X, Operating Systems, Windows Server, Network Security, SQL, Unix, Management, System Administration, Switches, Electrical Engineering, Digital Signage, Soldering, Microsoft Exchange, CEDIA, CMII-C
Education
Kansas State University 1995 — 2000
Bachelor's degree, Information Systems, Business Minor
Fort Hays State University 1994 — 1994
Non-Degree Undergrad
Kansas State University 1990 — 1993
(not completed), Electrical Engineering
Jason Bourdon Jason Bourdon's Sykes Experience April 2013 - April 2014
Job Product Manager RezForce at NAVIS
Industry Telecommunications
Experience
NAVIS July 2014 - Present
Sykes April 2013 - April 2014
Harry and David August 2010 - April 2013
Bright House Networks 2008 - 2010
Bright House Networks 2006 - 2008
Skills
Process Improvement, Call Center, Telecommunications, Business Analysis, Cross-functional Team..., Customer Service, Call Centers, Forecasting, Customer Satisfaction, Customer Experience, Visio, Vendor Management, Data Analysis, Project Management, Business Intelligence, Quality Assurance, Integration, Marketing, Leadership, CRM, Technical Support, Analysis, Troubleshooting, Team Leadership, Salesforce.com, Business Analytics, Networking, VBA, Microsoft Office, Client Relations..., Outsourcing, BPO, Outsourcing Management, Financial Reporting, Microsoft Excel, Crystal Reports, Access, Workforce Management, Budgets, Business Process..., Contact Center..., SQL, Team Building, Operations Management, Program Management, Business Objects, AS400 system, eWFM, Avaya, SharePoint
Education
ITT Technical Institute-Lake Mary 1999 — 2001
Associate's Degree, Electronic Engineering Technology
NAVIS July 2014 - Present
Sykes April 2013 - April 2014
Harry and David August 2010 - April 2013
Bright House Networks 2008 - 2010
Bright House Networks 2006 - 2008
Skills
Process Improvement, Call Center, Telecommunications, Business Analysis, Cross-functional Team..., Customer Service, Call Centers, Forecasting, Customer Satisfaction, Customer Experience, Visio, Vendor Management, Data Analysis, Project Management, Business Intelligence, Quality Assurance, Integration, Marketing, Leadership, CRM, Technical Support, Analysis, Troubleshooting, Team Leadership, Salesforce.com, Business Analytics, Networking, VBA, Microsoft Office, Client Relations..., Outsourcing, BPO, Outsourcing Management, Financial Reporting, Microsoft Excel, Crystal Reports, Access, Workforce Management, Budgets, Business Process..., Contact Center..., SQL, Team Building, Operations Management, Program Management, Business Objects, AS400 system, eWFM, Avaya, SharePoint
Education
ITT Technical Institute-Lake Mary 1999 — 2001
Associate's Degree, Electronic Engineering Technology
Kimberley Bane-Rabanal Kimberley Bane-Rabanal's Sykes Experience July 1998 - October 2003
Job Legal Support/Paralegal
Industry Legal Services
Experience
ACTIVELY SEEKING EMPLOYMENT! June 2013 - September 2015
Labor Ready 2006 - 2009
Sykes July 1998 - October 2003
Law Offices of Harold V. Sullivan May 1991 - October 1991
Ad Art, Inc. March 1987 - June 1989
Great Western Bank January 1984 - December 1986
R & G Sloan June 1982 - December 1983
IGT April 1980 - May 1982
Skills
Customer Service, Legal Research, Legal Assistance, Paralegals, Accounting, Databases, Data Entry, 10 Key, Administrative Law, Partnerships, Corporate Law, Family Law, Rules Of Evidence, Civil Litigation, Criminal Law, Contract Law, Torts, Highly Organized &..., Outstanding time..., Highly detail oriented, Superior Work Ethic, Integrity, Professional, Microsoft Office, Highly motivated..., Time Management, Legal Writing, Accounts Payable, Legal Documents, Software Documentation, PACER, Public Speaking, Microsoft Excel, Team Building, Strategic Planning, Leadership, Microsoft Word
Education
Humphreys College 2010 — 2013
Bachelor of Arts (B.A.), Legal Studies, General
Humphreys College 2010 — 2012
Paralegal Certificate, Legal Studies
ACTIVELY SEEKING EMPLOYMENT! June 2013 - September 2015
Labor Ready 2006 - 2009
Sykes July 1998 - October 2003
Law Offices of Harold V. Sullivan May 1991 - October 1991
Ad Art, Inc. March 1987 - June 1989
Great Western Bank January 1984 - December 1986
R & G Sloan June 1982 - December 1983
IGT April 1980 - May 1982
Skills
Customer Service, Legal Research, Legal Assistance, Paralegals, Accounting, Databases, Data Entry, 10 Key, Administrative Law, Partnerships, Corporate Law, Family Law, Rules Of Evidence, Civil Litigation, Criminal Law, Contract Law, Torts, Highly Organized &..., Outstanding time..., Highly detail oriented, Superior Work Ethic, Integrity, Professional, Microsoft Office, Highly motivated..., Time Management, Legal Writing, Accounts Payable, Legal Documents, Software Documentation, PACER, Public Speaking, Microsoft Excel, Team Building, Strategic Planning, Leadership, Microsoft Word
Education
Humphreys College 2010 — 2013
Bachelor of Arts (B.A.), Legal Studies, General
Humphreys College 2010 — 2012
Paralegal Certificate, Legal Studies
Vicki Steere's Sykes Experience April 2014 - Present
Job Talent Acquisition Marketing, Communications & Digital Customer Experience Geek * Social Media Maven
Industry Marketing and Advertising
Experience
Sykes April 2014 - Present
TeleTech March 2011 - April 2014
Sykes 2014 - 2014
Jobing Jobing.com Jobing Technology Services February 2010 - March 2011
Jobing Foundation November 2007 - March 2011
Jobing.com 2003 - 2008
CareersColorado.com May 1998 - January 2003
Office Specialists Inc. January 1997 - September 1998
Castle Key Corporation dba CK Staffing & CK Design September 1984 - January 1997
Skills
Social Media Marketing, Talent Acquisition, Recruitment Advertising, Workforce Development, Social Media, Non-profits, Corporate Social..., Emerging Markets, Recruiting, Temporary Placement, Human Resources, Marketing, Recruitment Process..., Talent Pipelining, Strategic Recruitment..., Full-life Cycle..., High Volume Staffing, Marketing Budget, SEO, SEM, Corporate Social Media, Salesforce.com, Human Capital, Talent Analytics, Taleo, Talent Management, Employer Branding, Cost per hire, Staffing Processes, Marketing Strategy, Digital Marketing, Digital Strategy, Social Media ROI, Leadership, Training, College Recruiting, Strategy, Leadership Development, Onboarding, Nonprofits, Personnel Management, Fundraising, Internet Recruiting, Management, Strategic Planning, Applicant Tracking..., Online Advertising, Resume Writing, Hiring, Employee Benefits
Education
Grand Canyon University 2005 — 2007
MBA, Marketing
University of Denver 1981 — 1985
BS, Business Administration with emphasis in Management
Georgetown University 2008 — 2008
Certificate Program, NonProfit Management
Northwestern University - Kellogg School of Management 2007 — 2007
Certificate Program, Integrated Marketing Management
Sykes April 2014 - Present
TeleTech March 2011 - April 2014
Sykes 2014 - 2014
Jobing Jobing.com Jobing Technology Services February 2010 - March 2011
Jobing Foundation November 2007 - March 2011
Jobing.com 2003 - 2008
CareersColorado.com May 1998 - January 2003
Office Specialists Inc. January 1997 - September 1998
Castle Key Corporation dba CK Staffing & CK Design September 1984 - January 1997
Skills
Social Media Marketing, Talent Acquisition, Recruitment Advertising, Workforce Development, Social Media, Non-profits, Corporate Social..., Emerging Markets, Recruiting, Temporary Placement, Human Resources, Marketing, Recruitment Process..., Talent Pipelining, Strategic Recruitment..., Full-life Cycle..., High Volume Staffing, Marketing Budget, SEO, SEM, Corporate Social Media, Salesforce.com, Human Capital, Talent Analytics, Taleo, Talent Management, Employer Branding, Cost per hire, Staffing Processes, Marketing Strategy, Digital Marketing, Digital Strategy, Social Media ROI, Leadership, Training, College Recruiting, Strategy, Leadership Development, Onboarding, Nonprofits, Personnel Management, Fundraising, Internet Recruiting, Management, Strategic Planning, Applicant Tracking..., Online Advertising, Resume Writing, Hiring, Employee Benefits
Education
Grand Canyon University 2005 — 2007
MBA, Marketing
University of Denver 1981 — 1985
BS, Business Administration with emphasis in Management
Georgetown University 2008 — 2008
Certificate Program, NonProfit Management
Northwestern University - Kellogg School of Management 2007 — 2007
Certificate Program, Integrated Marketing Management
Brittany Lowe Brittany Lowe's Sykes Experience March 2012 - May 2012
Job Aide at KRADD
Industry Consumer Services
Experience
KRADD April 2013 - Present
Sykes March 2012 - May 2012
Just Around the Corner Salon November 2011 - March 2012
Skills
Communication Skills, Listening to customers, Readiness, Energy, Timely Decision Making, Goal-oriented..., Friendly Personality, English, Customer Service, Microsoft Office, People-oriented, Teamwork
Education
Hazard Community and Technical College 2011 — 2014
In Process, Human Services, General
Leslie County High School 2006 — 2010
Diploma
KRADD April 2013 - Present
Sykes March 2012 - May 2012
Just Around the Corner Salon November 2011 - March 2012
Skills
Communication Skills, Listening to customers, Readiness, Energy, Timely Decision Making, Goal-oriented..., Friendly Personality, English, Customer Service, Microsoft Office, People-oriented, Teamwork
Education
Hazard Community and Technical College 2011 — 2014
In Process, Human Services, General
Leslie County High School 2006 — 2010
Diploma
Anne Alarcon, PHR Anne Alarcon, PHR's Sykes Experience 1998 - 1999
Job HR Benefits Specialist, The College of Staten Island, City University of New York
Industry Higher Education
Experience
The College of Staten Island, CUNY August 2013 - Present
Brooklyn College April 2013 - August 2013
Brooklyn College, CUNY January 2012 - April 2013
Brooklyn College, CUNY July 2009 - January 2012
Speedimpex Direct May 2004 - May 2005
ICM Partners April 2000 - January 2002
HSBC (formerly Republic National Bank) June 1999 - April 2000
Sykes 1998 - 1999
Skills
Microsoft Office, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, Public Speaking, Editing, Recruitment Training, Publishing, Event Management, Immigration Law, Human Resources, Employee Training, Employee Relations, Employee Handbooks, Employee Benefits, Event Planning, Recruiting, Benefits Administration, SEVIS, PeopleSoft, CMS, Interviews, Career Development, HRIS, Onboarding, Organizational..., Performance Management, Payroll, Training, Career Counseling, Policy
Education
University of Limerick
Bachelor's degree (Honors), Human Resource Management
Galway-Mayo Institute of Technology
Bachelors Degree Business Studies, Hotel and Catering Management
The College of Staten Island, CUNY August 2013 - Present
Brooklyn College April 2013 - August 2013
Brooklyn College, CUNY January 2012 - April 2013
Brooklyn College, CUNY July 2009 - January 2012
Speedimpex Direct May 2004 - May 2005
ICM Partners April 2000 - January 2002
HSBC (formerly Republic National Bank) June 1999 - April 2000
Sykes 1998 - 1999
Skills
Microsoft Office, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, HTML, Budgets, Public Speaking, Editing, Recruitment Training, Publishing, Event Management, Immigration Law, Human Resources, Employee Training, Employee Relations, Employee Handbooks, Employee Benefits, Event Planning, Recruiting, Benefits Administration, SEVIS, PeopleSoft, CMS, Interviews, Career Development, HRIS, Onboarding, Organizational..., Performance Management, Payroll, Training, Career Counseling, Policy
Education
University of Limerick
Bachelor's degree (Honors), Human Resource Management
Galway-Mayo Institute of Technology
Bachelors Degree Business Studies, Hotel and Catering Management
Saumya Bhargava Saumya Bhargava's Sykes Experience October 2010 - November 2013
Job Pega Business Analyst Business Banking at TD
Industry Information Technology and Services
Experience
TD December 2014 - Present
Scotiabank August 2014 - December 2014
Sykes October 2010 - November 2013
Centennial College August 2010 - October 2010
Expertus May 2008 - May 2010
Pipal Research June 2006 - April 2008
Skills
Business Analysis, Enterprise Analysis, Requirements Analysis, Pega PRPC, Competitive Analysis, Business Intelligence, Requirements Gathering, Marketing Research, Gap Analysis, TNS Media Intelligence, Analysis, Analytics, Market Research, Team Management, Microsoft SQL Server, Competitive Intelligence, Customer Service, Research, CRM
Education
George Brown College 2014 — 2014
IIBA Diploma, Information System Business Analysis
University of Toronto 2011 — 2012
Certificate in Business Analysis, Information Technology
Uttar Pradesh Technical University 2002 — 2006
B.Tech, Computer Science
St. Agnes Loreto Day School
TD December 2014 - Present
Scotiabank August 2014 - December 2014
Sykes October 2010 - November 2013
Centennial College August 2010 - October 2010
Expertus May 2008 - May 2010
Pipal Research June 2006 - April 2008
Skills
Business Analysis, Enterprise Analysis, Requirements Analysis, Pega PRPC, Competitive Analysis, Business Intelligence, Requirements Gathering, Marketing Research, Gap Analysis, TNS Media Intelligence, Analysis, Analytics, Market Research, Team Management, Microsoft SQL Server, Competitive Intelligence, Customer Service, Research, CRM
Education
George Brown College 2014 — 2014
IIBA Diploma, Information System Business Analysis
University of Toronto 2011 — 2012
Certificate in Business Analysis, Information Technology
Uttar Pradesh Technical University 2002 — 2006
B.Tech, Computer Science
St. Agnes Loreto Day School
Renee Coleman's Sykes Experience July 2003 - June 2004
Job Administrative Assistant at Pepsi Beverages Company
Industry Consumer Goods
Experience
Pepsi Beverages Company August 2009 - Present
Warehouse Inc July 2004 - August 2009
Sykes July 2003 - June 2004
Skills
Administrative..., Outlook, Onboarding, Microsoft Excel, Employee Relations, Customer Service, PowerPoint, Human Resources, Data Entry, Time Management, Microsoft Word, Budgets, Microsoft Office, Leadership, Accounts Payable, Event Planning, Marketing, Spreadsheets, OSHA Record Keeping, Inventory Control, Sales, New Hire Orientations, Accounts Receivable, SOX Compliancy, DOT Compliance, Bookkeeping, HR Policies, ADP Payroll
Education
Fort Hays State University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, Finance
Fort Hays State University 2001 — 2003
Bachelor's degree, Information Networking Telecommunication
Pepsi Beverages Company August 2009 - Present
Warehouse Inc July 2004 - August 2009
Sykes July 2003 - June 2004
Skills
Administrative..., Outlook, Onboarding, Microsoft Excel, Employee Relations, Customer Service, PowerPoint, Human Resources, Data Entry, Time Management, Microsoft Word, Budgets, Microsoft Office, Leadership, Accounts Payable, Event Planning, Marketing, Spreadsheets, OSHA Record Keeping, Inventory Control, Sales, New Hire Orientations, Accounts Receivable, SOX Compliancy, DOT Compliance, Bookkeeping, HR Policies, ADP Payroll
Education
Fort Hays State University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, Finance
Fort Hays State University 2001 — 2003
Bachelor's degree, Information Networking Telecommunication
Gino L'Altrella's Sykes Experience August 2014 - Present
Job Financial Analyst II at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes August 2014 - Present
Allstate March 2014 - July 2014
Allstate June 2013 - February 2014
Jaffe Tilchin Wealth Management March 2012 - June 2013
Harvard Jolly March 2010 - March 2012
WSP Flack + Kurtz October 2007 - February 2010
Sony Music Entertainment January 2006 - April 2007
Skills
Marketing, Marketing Communications, Marketing Strategy, Quantitative Research, Statistics, Investments, Financial Analysis, Presentations, CRM, Decision Modeling, Management, Finance, Social Media Marketing, Analysis, Business Development, Public Relations
Education
University of Tampa 2011 — 2013
Master of Business Administration & Master of Science in Finance
Fordham University 2003 — 2007
Bachelor of Arts, Music, Business Administration
Shelton High
Sykes August 2014 - Present
Allstate March 2014 - July 2014
Allstate June 2013 - February 2014
Jaffe Tilchin Wealth Management March 2012 - June 2013
Harvard Jolly March 2010 - March 2012
WSP Flack + Kurtz October 2007 - February 2010
Sony Music Entertainment January 2006 - April 2007
Skills
Marketing, Marketing Communications, Marketing Strategy, Quantitative Research, Statistics, Investments, Financial Analysis, Presentations, CRM, Decision Modeling, Management, Finance, Social Media Marketing, Analysis, Business Development, Public Relations
Education
University of Tampa 2011 — 2013
Master of Business Administration & Master of Science in Finance
Fordham University 2003 — 2007
Bachelor of Arts, Music, Business Administration
Shelton High
Travis Kohlrus's Sykes Experience 1996 - 2003
Job General Manager at Eagle Communications Inc.
Industry Internet
Experience
Eagle Communications Inc. January 2012 - Present
Eagle Communications July 2003 - January 2012
Sykes 1996 - 2003
Sykes Enterprises 1996 - 2003
Skills
Telecommunications, Business Acumen, Marketing Strategy, Team Building, Creative Solutions, Call Center, Product R&D, Public Relations, Customer Service, Call Centers, Budgets, Project Management, Management, Leadership, Training, Contract Negotiation, Market Research, Product Development, Outsourcing, Strategic Planning, Customer Satisfaction, Team Leadership, Account Management, Marketing Communications, Advertising, Business Development, Direct Sales, Product Marketing, Sales, New Business Development, Social Media
Education
Fort Hays State University 1993 — 1996
Pharmacy
Eagle Communications Inc. January 2012 - Present
Eagle Communications July 2003 - January 2012
Sykes 1996 - 2003
Sykes Enterprises 1996 - 2003
Skills
Telecommunications, Business Acumen, Marketing Strategy, Team Building, Creative Solutions, Call Center, Product R&D, Public Relations, Customer Service, Call Centers, Budgets, Project Management, Management, Leadership, Training, Contract Negotiation, Market Research, Product Development, Outsourcing, Strategic Planning, Customer Satisfaction, Team Leadership, Account Management, Marketing Communications, Advertising, Business Development, Direct Sales, Product Marketing, Sales, New Business Development, Social Media
Education
Fort Hays State University 1993 — 1996
Pharmacy
Oscar Oliu's Sykes Experience June 2011 - July 2012
Job Technical Support Specialist at SnapAV
Industry Telecommunications
Experience
SnapAV October 2014 - Present
ACN January 2013 - October 2014
Sykes June 2011 - July 2012
Skills
Photoshop, HTML, PHP, PHPBB, Windows 7, DreamWeaver, Windows Server 2008, Computer Repair, Networking, Microsoft Office, Typing, LUA, Call Centers
Education
Full Sail University 2014 — 2017
Bachelor's Degree, Mobile Development
Miami Senior High School 2000 — 2005
SnapAV October 2014 - Present
ACN January 2013 - October 2014
Sykes June 2011 - July 2012
Skills
Photoshop, HTML, PHP, PHPBB, Windows 7, DreamWeaver, Windows Server 2008, Computer Repair, Networking, Microsoft Office, Typing, LUA, Call Centers
Education
Full Sail University 2014 — 2017
Bachelor's Degree, Mobile Development
Miami Senior High School 2000 — 2005
Laura Giampa's Sykes Experience June 2008 - November 2012
Job Corporate Accountant
Industry Accounting
Experience
DrugScan October 2013 - January 2015
Sykes June 2008 - November 2012
Robert Half International / Accountemps February 2007 - June 2008
SEI Investments July 2000 - May 2006
Lincoln Investment January 1992 - May 1996
Lincoln Investment December 1987 - December 1991
Skills
Account Reconciliation, Accounting, Accounts Receivable, General Ledger, Accounts Payable, Variance Analysis, Financial Statements, Financial Reporting, Payroll, Financial Analysis, Auditing, QuickBooks, PeopleSoft, Process Improvement, Internal Audit, Forecasting, Microsoft Excel, Sales and use tax state...
Education
Gwynedd Mercy University 2006 — 2008
MSM, Business Management
Gwynedd-Mercy College 1983 — 1987
Master of Science (M.S.), Business Administration and Management, General
DrugScan October 2013 - January 2015
Sykes June 2008 - November 2012
Robert Half International / Accountemps February 2007 - June 2008
SEI Investments July 2000 - May 2006
Lincoln Investment January 1992 - May 1996
Lincoln Investment December 1987 - December 1991
Skills
Account Reconciliation, Accounting, Accounts Receivable, General Ledger, Accounts Payable, Variance Analysis, Financial Statements, Financial Reporting, Payroll, Financial Analysis, Auditing, QuickBooks, PeopleSoft, Process Improvement, Internal Audit, Forecasting, Microsoft Excel, Sales and use tax state...
Education
Gwynedd Mercy University 2006 — 2008
MSM, Business Management
Gwynedd-Mercy College 1983 — 1987
Master of Science (M.S.), Business Administration and Management, General
Lisa Montes's Sykes Experience November 2010 - September 2012
Job Senior Manager of Customer Support Services at Johnson & Johnson
Industry Medical Devices
Experience
Abbott Laboratories 2013 - June 2014
Sykes November 2010 - September 2012
Alere, Inc. 2009 - 2010
ITC June 2006 - January 2009
ITC International Technidyne Corporation 2009 - 2009
Abbott Laboratories 1999 - 2006
Skills
Cross-functional Team..., Software Documentation, Management, Project Management, Training, Leadership, Medical Devices, Process Improvement, Quality Assurance, Program Management, Quality System, Six Sigma, Healthcare, Validation, Team Leadership, New Product..., Laboratory Skills, Quality Management, Instructor-led Training, Troubleshooting, Point of care, Complaint Management, Complaint Investigations, Product Complaints, CAPA, Remediation, FDA, Product Launch, Product Development, Biotechnology, Product Management, Strategy
Education
Georgian Court University 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Middlesex County College 1991 — 1993
AS, Medical Technology
Georgian Court University 1987 — 1991
BS, Biology
Abbott Laboratories 2013 - June 2014
Sykes November 2010 - September 2012
Alere, Inc. 2009 - 2010
ITC June 2006 - January 2009
ITC International Technidyne Corporation 2009 - 2009
Abbott Laboratories 1999 - 2006
Skills
Cross-functional Team..., Software Documentation, Management, Project Management, Training, Leadership, Medical Devices, Process Improvement, Quality Assurance, Program Management, Quality System, Six Sigma, Healthcare, Validation, Team Leadership, New Product..., Laboratory Skills, Quality Management, Instructor-led Training, Troubleshooting, Point of care, Complaint Management, Complaint Investigations, Product Complaints, CAPA, Remediation, FDA, Product Launch, Product Development, Biotechnology, Product Management, Strategy
Education
Georgian Court University 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Middlesex County College 1991 — 1993
AS, Medical Technology
Georgian Court University 1987 — 1991
BS, Biology
Jordan Haysbert's Sykes Experience January 2011 - March 2014
Job Business Development Manager
Industry Import and Export
Experience
NMH International April 2014 - Present
Sykes January 2011 - March 2014
BearingPoint May 2006 - August 2007
Skills
Operations Management, Logistics, Management, Process Improvement, Team Management, Supply Chain Management, Customer Satisfaction, Team Leadership, Negotiation, Team Building, Outsourcing, Business Strategy, Customer Service
Education
Hampton University 2004 — 2009
BA, Business Management
NMH International April 2014 - Present
Sykes January 2011 - March 2014
BearingPoint May 2006 - August 2007
Skills
Operations Management, Logistics, Management, Process Improvement, Team Management, Supply Chain Management, Customer Satisfaction, Team Leadership, Negotiation, Team Building, Outsourcing, Business Strategy, Customer Service
Education
Hampton University 2004 — 2009
BA, Business Management
Chris Burchard's Sykes Experience November 2008 - November 2011
Job Director at Empower Retirement
Industry Consumer Services
Experience
EMPOWER Retirement November 2011 - Present
Sykes November 2008 - November 2011
IndyMac Federal Bank January 2006 - October 2008
Gateway, Inc May 1999 - July 2004
Gateway, Inc. May 1997 - April 1999
Gateway, Inc January 1996 - August 1997
Gateway August 1991 - December 1995
Skills
Analysis, BPO, Budgets, Business Development, Call Center, Call Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Executive Management, Lead Generation, Leadership, Management, New Business Development, Operations Management, Outsourcing, Process Improvement, Recruiting, Sales, Sales Management, Strategic Planning, Strategy, Team Building, Team Leadership, Vendor Management
Education
Iowa State University 1986 — 1990
BA, Political Science; 2nd Major - History
Bishop Heelan High School
EMPOWER Retirement November 2011 - Present
Sykes November 2008 - November 2011
IndyMac Federal Bank January 2006 - October 2008
Gateway, Inc May 1999 - July 2004
Gateway, Inc. May 1997 - April 1999
Gateway, Inc January 1996 - August 1997
Gateway August 1991 - December 1995
Skills
Analysis, BPO, Budgets, Business Development, Call Center, Call Centers, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Executive Management, Lead Generation, Leadership, Management, New Business Development, Operations Management, Outsourcing, Process Improvement, Recruiting, Sales, Sales Management, Strategic Planning, Strategy, Team Building, Team Leadership, Vendor Management
Education
Iowa State University 1986 — 1990
BA, Political Science; 2nd Major - History
Bishop Heelan High School
Jack Worrell's Sykes Experience February 2010 - January 2012
Job Independent Consultant, Federal Goverment capture at JW Associates
Industry Outsourcing/Offshoring
Experience
JW Associates January 2012 - Present
Sykes February 2010 - January 2012
ICT Group, Inc. September 2008 - January 2012
TCIM Services, Inc. June 1992 - April 2008
Skills
Business Development, Outsourcing, Leadership, BPO, Call Centers, CRM, Vendor Management, Customer Experience, Sales, Workforce Management, Consulting, Call Center, Contact Centers, Process Improvement, Account Management, New Business Development, Federal Government, Proposal Leadership, Capture Management, Business Strategy, Program Management, Customer Satisfaction, Performance Management, Marketing, Change Management, Operations Management, Team Building, Customer Service, Customer Retention
Education
Wharton School, University of Pennsylvania 2000 — 2000
Executive Education, Strategic Management Program
Indiana State University 1978 — 1979
Political Science and Government
Penn State - University Park 1973 — 1977
BA, Political Science
JW Associates January 2012 - Present
Sykes February 2010 - January 2012
ICT Group, Inc. September 2008 - January 2012
TCIM Services, Inc. June 1992 - April 2008
Skills
Business Development, Outsourcing, Leadership, BPO, Call Centers, CRM, Vendor Management, Customer Experience, Sales, Workforce Management, Consulting, Call Center, Contact Centers, Process Improvement, Account Management, New Business Development, Federal Government, Proposal Leadership, Capture Management, Business Strategy, Program Management, Customer Satisfaction, Performance Management, Marketing, Change Management, Operations Management, Team Building, Customer Service, Customer Retention
Education
Wharton School, University of Pennsylvania 2000 — 2000
Executive Education, Strategic Management Program
Indiana State University 1978 — 1979
Political Science and Government
Penn State - University Park 1973 — 1977
BA, Political Science
Misti Tyson's Sykes Experience 1997 - 2000
Job VP, BISO at Citi
Industry Financial Services
Experience
Citi December 2014 - Present
Citi November 2010 - Present
Koch Industries November 2008 - November 2010
Citi August 2001 - October 2008
Sykes 1997 - 2000
Skills
Business Analysis, Risk Management, Information Security..., Project Management, Internal Audit, Unix, SQL, Database Applications, Application..., Oracle, SharePoint, Trading Systems, Active Directory, Microsoft SQL Server, Compliance..., Change Management, SDLC, Security, Process Improvement, Business Intelligence, Software Project..., Banking, Disaster Recovery, IT Strategy, ITIL, Information Security, Vendor Management, Visio
Education
Tampa Technical Institute 1999 — 2001
Computer Network Engineering Technologies, Network Engineering
Fort Hays State University 1996 — 1998
Cloud County Community College 1995 — 1996
Citi December 2014 - Present
Citi November 2010 - Present
Koch Industries November 2008 - November 2010
Citi August 2001 - October 2008
Sykes 1997 - 2000
Skills
Business Analysis, Risk Management, Information Security..., Project Management, Internal Audit, Unix, SQL, Database Applications, Application..., Oracle, SharePoint, Trading Systems, Active Directory, Microsoft SQL Server, Compliance..., Change Management, SDLC, Security, Process Improvement, Business Intelligence, Software Project..., Banking, Disaster Recovery, IT Strategy, ITIL, Information Security, Vendor Management, Visio
Education
Tampa Technical Institute 1999 — 2001
Computer Network Engineering Technologies, Network Engineering
Fort Hays State University 1996 — 1998
Cloud County Community College 1995 — 1996
Jay Siercks's Sykes Experience August 1997 - March 2000
Job Owner Z3Technologies
Industry Information Technology and Services
Experience
Williams Lea July 2007 - March 2008
Pulte Homes August 2004 - July 2007
CRB Consulting Engineers April 2001 - April 2004
Cyberserv March 2000 - April 2001
Sykes August 1997 - March 2000
Skills
IT Management
Education
Fort Hays State University 1995 — 2004
Minor, Leadership Studies
Fort Hays State University 1995 — 2004
Bachelor, General Studies; Computer Information Systems
Williams Lea July 2007 - March 2008
Pulte Homes August 2004 - July 2007
CRB Consulting Engineers April 2001 - April 2004
Cyberserv March 2000 - April 2001
Sykes August 1997 - March 2000
Skills
IT Management
Education
Fort Hays State University 1995 — 2004
Minor, Leadership Studies
Fort Hays State University 1995 — 2004
Bachelor, General Studies; Computer Information Systems
Rachael Pruitt, CPA, CIA's Sykes Experience April 2009 - June 2011
Job Treasurer and Bookkeeper at The Nathan Trapuzzano Memorial Foundation
Industry Accounting
Experience
PwC May 2015 - Present
The Nathan Trapuzzano Memorial Foundation March 2015 - Present
New York Life Insurance Company May 2014 - May 2015
PwC June 2011 - May 2014
Sykes April 2009 - June 2011
WellCare March 2007 - April 2009
KPMG December 2004 - March 2007
Skills
Auditing, Sarbanes-Oxley, Microsoft Word, PowerPoint, Internal Controls, Sarbanes-Oxley Act, Accounting, Financial Reporting, Internal Audit, Finance, Financial Analysis, Financial Accounting, Process Improvement
Education
Florida State University - College of Business 2003 — 2004
Masters of Accounting, Accounting and Finance
Florida State University - College of Business 1999 — 2003
BS in Accounting and Finance, Accounting and Finance
PwC May 2015 - Present
The Nathan Trapuzzano Memorial Foundation March 2015 - Present
New York Life Insurance Company May 2014 - May 2015
PwC June 2011 - May 2014
Sykes April 2009 - June 2011
WellCare March 2007 - April 2009
KPMG December 2004 - March 2007
Skills
Auditing, Sarbanes-Oxley, Microsoft Word, PowerPoint, Internal Controls, Sarbanes-Oxley Act, Accounting, Financial Reporting, Internal Audit, Finance, Financial Analysis, Financial Accounting, Process Improvement
Education
Florida State University - College of Business 2003 — 2004
Masters of Accounting, Accounting and Finance
Florida State University - College of Business 1999 — 2003
BS in Accounting and Finance, Accounting and Finance
Sara Hastings's Sykes Experience July 1998 - August 2000
Job Technical Support Account Manager at Webroot Software
Industry Computer Software
Experience
Webroot Software October 2009 - August 2011
Webroot Software November 2008 - October 2009
Webroot Software August 2007 - November 2008
Intellisource February 2007 - August 2007
University of Colorado at Boulder August 2005 - May 2006
Front Range Community College 2002 - 2004
Sykes July 1998 - August 2000
Education
University of Colorado Boulder 2005 — 2006
Front Range Community College 2003 — 2005
A.S., Mathematics
Webroot Software October 2009 - August 2011
Webroot Software November 2008 - October 2009
Webroot Software August 2007 - November 2008
Intellisource February 2007 - August 2007
University of Colorado at Boulder August 2005 - May 2006
Front Range Community College 2002 - 2004
Sykes July 1998 - August 2000
Education
University of Colorado Boulder 2005 — 2006
Front Range Community College 2003 — 2005
A.S., Mathematics
Michelle Dovel-Cash, SSBB's Sykes Experience October 2011 - September 2014
Job QA AND PROCESS IMPROVEMENT ENGINEER
Industry Defense & Space
Experience
Superior Group on site at Lockheed Martin June 2015 - Present
Leidos September 2014 - March 2015
Sykes October 2011 - September 2014
General Dynamics C4 Systems 2007 - 2011
General Dynamics C4S 2007 - 2008
General Dynamics AIS 2000 - 2006
Lockheed Martin July 1985 - October 2000
Skills
CMMI Level 5, ISO, CMMI, Systems Engineering, Six Sigma, Quality Assurance, Team Building, Process Improvement, Software Development, Requirements Analysis, Testing, Software Engineering, Program Management, Lean Manufacturing, Quality Management, Analysis, SharePoint, Configuration Management, Leadership, Software Documentation, Security Clearance, Requirements Management, MS Project, Business Process..., Process Engineering, Software Project..., Change Management, Earned Value Management, DoD, Integration, Engineering Management
Education
Florida Institute of Technology
MS, Management
The Masters School/Dobbs Ferry, NY
Tulane University
Bachelor of Science (BS), Computer Engineering
Webster University
Master of Science (MS), Computer Engineering
Superior Group on site at Lockheed Martin June 2015 - Present
Leidos September 2014 - March 2015
Sykes October 2011 - September 2014
General Dynamics C4 Systems 2007 - 2011
General Dynamics C4S 2007 - 2008
General Dynamics AIS 2000 - 2006
Lockheed Martin July 1985 - October 2000
Skills
CMMI Level 5, ISO, CMMI, Systems Engineering, Six Sigma, Quality Assurance, Team Building, Process Improvement, Software Development, Requirements Analysis, Testing, Software Engineering, Program Management, Lean Manufacturing, Quality Management, Analysis, SharePoint, Configuration Management, Leadership, Software Documentation, Security Clearance, Requirements Management, MS Project, Business Process..., Process Engineering, Software Project..., Change Management, Earned Value Management, DoD, Integration, Engineering Management
Education
Florida Institute of Technology
MS, Management
The Masters School/Dobbs Ferry, NY
Tulane University
Bachelor of Science (BS), Computer Engineering
Webster University
Master of Science (MS), Computer Engineering
Chris Lumbatis's Sykes Experience October 2004 - May 2013
Job Director, Organizational Excellence at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services May 2013 - Present
Sykes October 2004 - May 2013
Sykes Enterprises 2004 - May 2013
Sears, Roebuck and Co. 2002 - 2004
Gateway 2000 - 2002
Advanced Services, Inc., Subsidiary of GE Appliances 1998 - 2000
GE Appliances 1996 - 1998
GE 1996 - 1998
Skills
Six Sigma, Call Center, Process Improvement, Customer Experience, Continuous Improvement, Operations Management, Call Centers, Customer Satisfaction, Change Management, Business Process, Business Process..., Management, Vendor Management, Operational Excellence, BPO, Performance Management, Outsourcing, Training, Cross-functional Team..., Quality Management
Education
Georgetown College 1988 — 1993
BA, History
Sutherland Global Services May 2013 - Present
Sykes October 2004 - May 2013
Sykes Enterprises 2004 - May 2013
Sears, Roebuck and Co. 2002 - 2004
Gateway 2000 - 2002
Advanced Services, Inc., Subsidiary of GE Appliances 1998 - 2000
GE Appliances 1996 - 1998
GE 1996 - 1998
Skills
Six Sigma, Call Center, Process Improvement, Customer Experience, Continuous Improvement, Operations Management, Call Centers, Customer Satisfaction, Change Management, Business Process, Business Process..., Management, Vendor Management, Operational Excellence, BPO, Performance Management, Outsourcing, Training, Cross-functional Team..., Quality Management
Education
Georgetown College 1988 — 1993
BA, History
Jason Herl's Sykes Experience January 1997 - May 1999
Job Director of eCommerce at Student Financial Aid Services, Inc.
Industry Financial Services
Experience
Student Financial Aid Services, Inc, March 2007 - Present
Online Financial Aid Services, LLC. March 2003 - March 2007
NCS Pearson January 2000 - March 2003
Sykes January 1997 - May 1999
Skills
E-commerce, Email Marketing, Acting, Social Media Marketing, Management, Musical Theatre, Project Management, Leadership Development, Stage, Team Building, Team Leadership, Microsoft Office, Leadership, Salesforce.com, Lead Generation, Databases, Responsive Web Design, Mobile Web Design, Computer Proficiency, Computer Hardware, Computer Maintenance
Education
Fort Hays State University 1994 — 1995
Pursued Masters of Art, Communication - Theatre & Film
Fort Hays State University 1992 — 1994
BGS: Communication, Communication - Theatre, Radio, TV, Film
Fort Hays State University 1991 — 1992
Pursued Bachelor of Science, Computer Science
Kansas State University 1990 — 1991
Pursued Bachelor of Science, Computer Engineering
Student Financial Aid Services, Inc, March 2007 - Present
Online Financial Aid Services, LLC. March 2003 - March 2007
NCS Pearson January 2000 - March 2003
Sykes January 1997 - May 1999
Skills
E-commerce, Email Marketing, Acting, Social Media Marketing, Management, Musical Theatre, Project Management, Leadership Development, Stage, Team Building, Team Leadership, Microsoft Office, Leadership, Salesforce.com, Lead Generation, Databases, Responsive Web Design, Mobile Web Design, Computer Proficiency, Computer Hardware, Computer Maintenance
Education
Fort Hays State University 1994 — 1995
Pursued Masters of Art, Communication - Theatre & Film
Fort Hays State University 1992 — 1994
BGS: Communication, Communication - Theatre, Radio, TV, Film
Fort Hays State University 1991 — 1992
Pursued Bachelor of Science, Computer Science
Kansas State University 1990 — 1991
Pursued Bachelor of Science, Computer Engineering
Kimberly Walker's Sykes Experience September 1996 - October 2001
Job Technical Support Tech II at Larned State Hospital
Industry Information Technology and Services
Experience
Larned State Hospital March 2004 - Present
HNTB August 2003 - February 2004
Sykes September 1996 - October 2001
Skills
Technical Support, Help Desk Support, Active Directory, Troubleshooting, Windows XP, Software Documentation, System Administration
Education
Fort Hays State University 1993 — 1994
Larned State Hospital March 2004 - Present
HNTB August 2003 - February 2004
Sykes September 1996 - October 2001
Skills
Technical Support, Help Desk Support, Active Directory, Troubleshooting, Windows XP, Software Documentation, System Administration
Education
Fort Hays State University 1993 — 1994
Candice Collins at ATT's Sykes Experience November 2007 - Present
Job Provisioning Technical Engineer at Sykes
Industry Computer Hardware
Experience
Sykes November 2007 - Present
Pearson Government Solutions January 2005 - October 2007
Aisin 2004 - 2005
Education
Hazard Community and Technical College
Cisco Basic, Networking
Clay County Area Technology Center
Auto Body Repair
Clay County High School
Sykes November 2007 - Present
Pearson Government Solutions January 2005 - October 2007
Aisin 2004 - 2005
Education
Hazard Community and Technical College
Cisco Basic, Networking
Clay County Area Technology Center
Auto Body Repair
Clay County High School
Andrew Trapp's Sykes Experience 1997 - 2002
Job Adjunct Professor at Friends University
Industry Information Technology and Services
Experience
Friends University January 2014 - Present
Koch Business Solutions May 2007 - Present
ITT Technical Institute September 2013 - Present
Hutchinson Community College June 2005 - December 2011
Koch Business Solutions May 2007 - December 2010
Hutchinson Community College June 2005 - May 2007
Sykes 1997 - 2002
JMS 2000 - 2000
Skills
Software Project..., Case Management, Classroom Instruction, Technical Training, Crisis Communications, Software Development, Customer Relations, Windows Server, SQL 2008, SQL 2005, Stored Procedures, ETL, Procure+, SaaS, Application..., Software Integrations, Communicator NXT!, Microsoft SQL Server, SQL, Customer Service, Database Design, Computer Hardware, Information Technology, Project Management, Disaster Recovery, Technical Support, Troubleshooting, SharePoint, Software Documentation, Windows 7, Network Security, Windows XP, Process Improvement, Active Directory, Training, Leadership, System Administration, Networking, Microsoft Office, Strategic Planning
Education
Fort Hays State University 2004 — 2006
MLS, Computer Information Systems
Fort Hays State University 1996 — 2002
BA, Math/Computer Science
Hoisington High
Friends University January 2014 - Present
Koch Business Solutions May 2007 - Present
ITT Technical Institute September 2013 - Present
Hutchinson Community College June 2005 - December 2011
Koch Business Solutions May 2007 - December 2010
Hutchinson Community College June 2005 - May 2007
Sykes 1997 - 2002
JMS 2000 - 2000
Skills
Software Project..., Case Management, Classroom Instruction, Technical Training, Crisis Communications, Software Development, Customer Relations, Windows Server, SQL 2008, SQL 2005, Stored Procedures, ETL, Procure+, SaaS, Application..., Software Integrations, Communicator NXT!, Microsoft SQL Server, SQL, Customer Service, Database Design, Computer Hardware, Information Technology, Project Management, Disaster Recovery, Technical Support, Troubleshooting, SharePoint, Software Documentation, Windows 7, Network Security, Windows XP, Process Improvement, Active Directory, Training, Leadership, System Administration, Networking, Microsoft Office, Strategic Planning
Education
Fort Hays State University 2004 — 2006
MLS, Computer Information Systems
Fort Hays State University 1996 — 2002
BA, Math/Computer Science
Hoisington High
Inga Weaver's Sykes Experience December 2008 - Present
Job Team Manager/Certified AT&T Trainer at Sykes
Industry Telecommunications
Experience
Sykes December 2008 - Present
Accent Marketing October 2006 - October 2008
Physicians for Women March 2003 - September 2006
Saline Memorial Hospital May 2002 - March 2003
Light Industries October 2000 - June 2001
Education
Henderson State University 1997 — 2000
Associate of Arts, English
Sykes December 2008 - Present
Accent Marketing October 2006 - October 2008
Physicians for Women March 2003 - September 2006
Saline Memorial Hospital May 2002 - March 2003
Light Industries October 2000 - June 2001
Education
Henderson State University 1997 — 2000
Associate of Arts, English
Jeffrey Koelling's Sykes Experience May 2001 - June 2004
Job Technology Systems Manager at Commerce Bank & Trust
Industry Banking
Experience
Commerce Bank & Trust March 2005 - Present
Sykes May 2001 - June 2004
Skills
Merchant Services, Credit Cards, Banking, Credit, Commercial Banking, Portfolio Management, Vendor Management, Credit Analysis, Business Analysis, Customer Service, Management, Payments, Strategic Planning, Relationship Management
Education
Fort Hays State University 1999 — 2004
BS Business Administration, Finance
Commerce Bank & Trust March 2005 - Present
Sykes May 2001 - June 2004
Skills
Merchant Services, Credit Cards, Banking, Credit, Commercial Banking, Portfolio Management, Vendor Management, Credit Analysis, Business Analysis, Customer Service, Management, Payments, Strategic Planning, Relationship Management
Education
Fort Hays State University 1999 — 2004
BS Business Administration, Finance
David Hearn's Sykes Experience May 2001 - March 2002
Job CIO at Florida Housing Finance Corporation
Industry Computer Software
Experience
Florida Housing Finance Corporation March 2015 - Present
ADERANT September 2012 - March 2015
The Florida Legislature, OLITS May 2011 - September 2012
State of Florida - Legislature December 2006 - May 2011
Florida State University February 2003 - December 2005
Florida State University April 2002 - February 2003
Sykes May 2001 - March 2002
Decision Consultants 1996 - 2001
Skills
Security, System Administration, Windows Server, Computer Forensics, Vulnerability Assessment, IT Management, IT Operations, IT Infrastructure..., Department Budgeting, Troubleshooting, Firewalls, IT Service Management, Microsoft Technologies, Active Directory, Data Center, SharePoint, Networking
Education
Florida State University 1995 — 1996
MS, Computer and Network Administration
Florida State University 1994 — 1996
BS, Computer Science
Florida Housing Finance Corporation March 2015 - Present
ADERANT September 2012 - March 2015
The Florida Legislature, OLITS May 2011 - September 2012
State of Florida - Legislature December 2006 - May 2011
Florida State University February 2003 - December 2005
Florida State University April 2002 - February 2003
Sykes May 2001 - March 2002
Decision Consultants 1996 - 2001
Skills
Security, System Administration, Windows Server, Computer Forensics, Vulnerability Assessment, IT Management, IT Operations, IT Infrastructure..., Department Budgeting, Troubleshooting, Firewalls, IT Service Management, Microsoft Technologies, Active Directory, Data Center, SharePoint, Networking
Education
Florida State University 1995 — 1996
MS, Computer and Network Administration
Florida State University 1994 — 1996
BS, Computer Science
Bob Holthausen's Sykes Experience April 2014 - Present
Job Owner at The Rockhounder's Gems
Industry Internet
Experience
Sykes April 2014 - Present
The Rockhounder's Gems November 2013 - Present
Handyman October 2006 - Present
Rockhounding Gems January 2010 - October 2013
Skills
Jewelry, Social Media, Gold, Online Advertising, Gems, Mining, Minerals, Selling, Construction, Silver, Framing, Painting, Plumbing, Carpentry, Doors, Website Development, Marketing Strategy, Entrepreneurship, Marketing, Sales, Social Media Marketing, Management, Sales Management, Advertising, Online Marketing, New Business Development, Customer Service, Strategic Planning
Education
Gemological Institute of America
AJP, Gemstones & Jewelry
Sykes April 2014 - Present
The Rockhounder's Gems November 2013 - Present
Handyman October 2006 - Present
Rockhounding Gems January 2010 - October 2013
Skills
Jewelry, Social Media, Gold, Online Advertising, Gems, Mining, Minerals, Selling, Construction, Silver, Framing, Painting, Plumbing, Carpentry, Doors, Website Development, Marketing Strategy, Entrepreneurship, Marketing, Sales, Social Media Marketing, Management, Sales Management, Advertising, Online Marketing, New Business Development, Customer Service, Strategic Planning
Education
Gemological Institute of America
AJP, Gemstones & Jewelry
Regina Ball's Sykes Experience 1995 - 1996
Job Software Analyst at ConocoPhillips
Industry Information Technology and Services
Experience
ConocoPhillips July 2007 - Present
ConocoPhillips 2005 - 2007
ConocoPhillips 2001 - 2005
ConocoPhillips December 1999 - February 2001
Sykes Enterprises 1996 - 1999
Sykes 1995 - 1996
Education
Florida State College at Jacksonville 1991 — 1993
Mathematics
ConocoPhillips July 2007 - Present
ConocoPhillips 2005 - 2007
ConocoPhillips 2001 - 2005
ConocoPhillips December 1999 - February 2001
Sykes Enterprises 1996 - 1999
Sykes 1995 - 1996
Education
Florida State College at Jacksonville 1991 — 1993
Mathematics
Bill VanderGiesen's Sykes Experience September 1999 - Present
Job Director, Regional IT Client Services at Sykes
Industry Information Technology and Services
Experience
Sykes September 1999 - Present
Sykes April 2004 - Present
Friends University August 2008 - August 2013
Newman University May 2006 - May 2008
Newman University August 2005 - May 2006
Kansas State University August 2003 - December 2005
Sykes June 2002 - April 2004
Sykes March 2001 - 2002
Sykes July 2000 - March 2001
Sykes September 1999 - August 2000
Skills
Vendor Management, Call Center, Outsourcing, Management, Call Centers, Team Leadership, Project Management, Telecommunications, Process Improvement, History, Leadership, Program Management, Disaster Recovery, ITIL, Team Building, Networking, Security, Integration, CRM
Education
Fort Hays State University 1997 — 1999
MA, History
Fort Hays State University 1994 — 1997
Bachelor of Arts (B.A.), History
Sykes September 1999 - Present
Sykes April 2004 - Present
Friends University August 2008 - August 2013
Newman University May 2006 - May 2008
Newman University August 2005 - May 2006
Kansas State University August 2003 - December 2005
Sykes June 2002 - April 2004
Sykes March 2001 - 2002
Sykes July 2000 - March 2001
Sykes September 1999 - August 2000
Skills
Vendor Management, Call Center, Outsourcing, Management, Call Centers, Team Leadership, Project Management, Telecommunications, Process Improvement, History, Leadership, Program Management, Disaster Recovery, ITIL, Team Building, Networking, Security, Integration, CRM
Education
Fort Hays State University 1997 — 1999
MA, History
Fort Hays State University 1994 — 1997
Bachelor of Arts (B.A.), History
Travis Rozean's Sykes Experience May 1996 - December 1999
Job Owner and Manager at Business Decisions LLC
Industry Computer Software
Experience
Business Decisions LLC September 2014 - Present
New Age Oil LLC March 2008 - Present
Rozean Investments LLC January 2001 - Present
Thomson Reuters July 2007 - January 2013
Thomson Reuters / InfiniTec June 2005 - July 2007
InfiniTec / Manatron / Thomson Reuters November 1999 - June 2005
Sykes May 1996 - December 1999
Skills
Project Management, Business Development, Analysis, Strategic Planning, GIS, Account Management, Business Analysis, Product Management, Team Leadership, Program Management, Management, Project Planning, Process Improvement, Negotiation, Data Analysis, Team Management, New Business Development, Change Management, Sales Management, Team Building, Microsoft Office, Contract Negotiation, Budgets, Customer Service, Leadership, Public Speaking, Operations Management, Software Development, Sales, Sales Process, Strategy, Government, Direct Sales, CRM, Marketing Strategy, Mergers & Acquisitions, Recruiting, Business Process..., Business Intelligence, Start-ups, SaaS, Strategic Partnerships, Salesforce.com, Integration, Solution Selling, Vendor Management, Product Marketing, Enterprise Software, Professional Services, Selling
Education
Fort Hays State University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Major Information Technology
Hays High School 1991 — 1995
Business Decisions LLC September 2014 - Present
New Age Oil LLC March 2008 - Present
Rozean Investments LLC January 2001 - Present
Thomson Reuters July 2007 - January 2013
Thomson Reuters / InfiniTec June 2005 - July 2007
InfiniTec / Manatron / Thomson Reuters November 1999 - June 2005
Sykes May 1996 - December 1999
Skills
Project Management, Business Development, Analysis, Strategic Planning, GIS, Account Management, Business Analysis, Product Management, Team Leadership, Program Management, Management, Project Planning, Process Improvement, Negotiation, Data Analysis, Team Management, New Business Development, Change Management, Sales Management, Team Building, Microsoft Office, Contract Negotiation, Budgets, Customer Service, Leadership, Public Speaking, Operations Management, Software Development, Sales, Sales Process, Strategy, Government, Direct Sales, CRM, Marketing Strategy, Mergers & Acquisitions, Recruiting, Business Process..., Business Intelligence, Start-ups, SaaS, Strategic Partnerships, Salesforce.com, Integration, Solution Selling, Vendor Management, Product Marketing, Enterprise Software, Professional Services, Selling
Education
Fort Hays State University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Major Information Technology
Hays High School 1991 — 1995
Jonelle Henrickson's Sykes Experience September 2012 - Present
Job Customer Care Professional at Alpine Access
Industry Primary/Secondary Education
Experience
Sykes September 2012 - Present
Ash Street Baptist Learning Center August 2005 - March 2010
Road Runner Freight Systems May 1998 - November 2001
Skills
Invoicing, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Shipping, Spreadsheets, Freight, Accounting, Microsoft Publisher, Publications, Curriculum Design, Curriculum Development, Classroom, Teaching
Education
Grand Canyon University 2011 — 2013
Bachelor of Arts (B.A.), Secondary Education and Teaching
DeVry University 2009 — 2011
Bachelor, Business Administration
Sykes September 2012 - Present
Ash Street Baptist Learning Center August 2005 - March 2010
Road Runner Freight Systems May 1998 - November 2001
Skills
Invoicing, Microsoft Excel, Customer Service, PowerPoint, Microsoft Word, Shipping, Spreadsheets, Freight, Accounting, Microsoft Publisher, Publications, Curriculum Design, Curriculum Development, Classroom, Teaching
Education
Grand Canyon University 2011 — 2013
Bachelor of Arts (B.A.), Secondary Education and Teaching
DeVry University 2009 — 2011
Bachelor, Business Administration
Danelle Danemark's Sykes Experience July 2007 - April 2013
Job Senior Director, Human Resources Comcast
Industry Telecommunications
Experience
Comcast Cable February 2014 - Present
Comcast June 2011 - February 2014
Sykes July 2007 - April 2013
Sykes 1999 - 2011
ICT Group August 2005 - July 2007
Education
Immaculata University
BA, Sociology
Villanova University
MS, Human Resources
Comcast Cable February 2014 - Present
Comcast June 2011 - February 2014
Sykes July 2007 - April 2013
Sykes 1999 - 2011
ICT Group August 2005 - July 2007
Education
Immaculata University
BA, Sociology
Villanova University
MS, Human Resources
Jennings Falcon's Sykes Experience October 2008 - Present
Job Team Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes October 2008 - Present
Education
Grinnell College 2004 — 2008
BA, Philosophy, Neuroscience
Sykes October 2008 - Present
Education
Grinnell College 2004 — 2008
BA, Philosophy, Neuroscience
Altina Anderson's Sykes Experience April 2013 - September 2014
Job Quality Auditor at Blue Cross and Blue Shield of North Carolina
Industry Consumer Services
Experience
Blue Cross and Blue Shield of North Carolina April 2015 - Present
Blue Cross and Blue Shield of North Carolina September 2014 - April 2015
Sykes April 2013 - September 2014
Ross Stores May 2012 - April 2013
CARCO Group, Inc. July 2006 - October 2011
It's Fashion August 2004 - July 2006
US Army September 1999 - March 2003
Skills
Customer Service, Retail, Management, Coaching, Customer Satisfaction
Education
Howard University 1998 — 1999
N/A, Business Administration and Management, General
Gates County High School 1993 — 1997
Diploma, General Education
Blue Cross and Blue Shield of North Carolina April 2015 - Present
Blue Cross and Blue Shield of North Carolina September 2014 - April 2015
Sykes April 2013 - September 2014
Ross Stores May 2012 - April 2013
CARCO Group, Inc. July 2006 - October 2011
It's Fashion August 2004 - July 2006
US Army September 1999 - March 2003
Skills
Customer Service, Retail, Management, Coaching, Customer Satisfaction
Education
Howard University 1998 — 1999
N/A, Business Administration and Management, General
Gates County High School 1993 — 1997
Diploma, General Education
Joseph Metzmeier's Sykes Experience June 2010 - Present
Job Apple iOS Adviser at Sykes
Industry Human Resources
Experience
Sykes June 2010 - Present
Manpower January 2010 - April 2010
Education
Ivy Tech Community College 2004 — 2008
Associates, Computer Information Technology
Sykes June 2010 - Present
Manpower January 2010 - April 2010
Education
Ivy Tech Community College 2004 — 2008
Associates, Computer Information Technology
deidre walker's Sykes Experience August 2012 - August 2013
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2013 - Present
Sykes August 2012 - August 2013
Alpine Access September 2011 - August 2012
Skills
BPO, Call Center Development, Data Entry, Vendor Management, Microsoft Office, Telephone Skills, Outlook, Inbound Marketing, Training, Outsourcing, Sales, Avaya, Microsoft Excel, Call Centers, Call center start-up, Workforce Management, Customer Service, Team Leadership, Customer Satisfaction, Customer Experience, Team Building, Troubleshooting, Technical Support, Customer Retention, Contact Centers, Coaching, Account Management, Process Improvement
Education
Georgia Military College-Atlanta Campus 2015 — 2017
Associate of Science (A.S.), Business Administration, Management and Operations
westwood college 2010 — 2014
bachelor, interior design
Convergys August 2013 - Present
Sykes August 2012 - August 2013
Alpine Access September 2011 - August 2012
Skills
BPO, Call Center Development, Data Entry, Vendor Management, Microsoft Office, Telephone Skills, Outlook, Inbound Marketing, Training, Outsourcing, Sales, Avaya, Microsoft Excel, Call Centers, Call center start-up, Workforce Management, Customer Service, Team Leadership, Customer Satisfaction, Customer Experience, Team Building, Troubleshooting, Technical Support, Customer Retention, Contact Centers, Coaching, Account Management, Process Improvement
Education
Georgia Military College-Atlanta Campus 2015 — 2017
Associate of Science (A.S.), Business Administration, Management and Operations
westwood college 2010 — 2014
bachelor, interior design
Andre Gamble's Sykes Experience September 2012 - March 2013
Job Student
Industry Entertainment
Experience
Sykes September 2012 - March 2013
UPS November 2009 - January 2010
New York Community Media Alliance September 2008 - January 2009
Queens Community House January 2008 - June 2008
Skills
Writing, Microsoft Office
Education
Full Sail University 2011 — 2014
Bachelor Of Fine Arts Degree, Creative Writing For Entertainment
The Art Institute of New York City 2010 — 2011
Digital Film
Sykes September 2012 - March 2013
UPS November 2009 - January 2010
New York Community Media Alliance September 2008 - January 2009
Queens Community House January 2008 - June 2008
Skills
Writing, Microsoft Office
Education
Full Sail University 2011 — 2014
Bachelor Of Fine Arts Degree, Creative Writing For Entertainment
The Art Institute of New York City 2010 — 2011
Digital Film
David Laurich's Sykes Experience September 2008 - December 2011
Job Case Coordinator II at EHR
Industry Hospital & Health Care
Experience
EHR July 2013 - Present
EHR January 2012 - July 2013
Sykes September 2008 - December 2011
UPI Wireless (Cingular and AT&T Wireless Vendor) 2005 - 2007
Skills
Healthcare, HIPAA, Medical Records, Meditech, Cerner, Siemens Soarian, Account Management, Online Advertising, Email Marketing, Customer Service, Customer Oriented, Inventory Control, Vendor Managed Inventory, Logistics, Accounts Receivable, Defect Identification, Adaptability, Microsoft Office, Time Management, Team-oriented, Critical Thinking, Creativity
Education
Holy Family University 2006 — 2010
BA, Marketing/Management
Holy Family University 2006 — 2010
Bachelor of Arts (B.A.), Management/Marketing
EHR July 2013 - Present
EHR January 2012 - July 2013
Sykes September 2008 - December 2011
UPI Wireless (Cingular and AT&T Wireless Vendor) 2005 - 2007
Skills
Healthcare, HIPAA, Medical Records, Meditech, Cerner, Siemens Soarian, Account Management, Online Advertising, Email Marketing, Customer Service, Customer Oriented, Inventory Control, Vendor Managed Inventory, Logistics, Accounts Receivable, Defect Identification, Adaptability, Microsoft Office, Time Management, Team-oriented, Critical Thinking, Creativity
Education
Holy Family University 2006 — 2010
BA, Marketing/Management
Holy Family University 2006 — 2010
Bachelor of Arts (B.A.), Management/Marketing
Hillary Davis's Sykes Experience 1998 - 2000
Job Registered Nurse at Favorite Healthcare Staffing
Industry Hospital & Health Care
Experience
Parallon Business Solutions October 2011 - Present
Favorite Healthcare Staffing October 2011 - Present
Shawnee Mission Medical Center March 2009 - August 2011
Miami County Medical Center June 2007 - March 2009
Strategem, Inc. November 2000 - November 2004
Sykes 1998 - 2000
Skills
BLS, ACLS, NIH, SANE, Critical Care, Nursing, Cerner, EMR, Healthcare Information..., Healthcare, Telemetry, Inpatient, Acute Care, Hospitals, Patient Education
Education
Fort Hays State University 2012 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Johnson County Community College 2005 — 2007
ADN, Nursing
Parallon Business Solutions October 2011 - Present
Favorite Healthcare Staffing October 2011 - Present
Shawnee Mission Medical Center March 2009 - August 2011
Miami County Medical Center June 2007 - March 2009
Strategem, Inc. November 2000 - November 2004
Sykes 1998 - 2000
Skills
BLS, ACLS, NIH, SANE, Critical Care, Nursing, Cerner, EMR, Healthcare Information..., Healthcare, Telemetry, Inpatient, Acute Care, Hospitals, Patient Education
Education
Fort Hays State University 2012 — 2013
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Johnson County Community College 2005 — 2007
ADN, Nursing
Rhonda Barrow's Sykes Experience February 2012 - June 2012
Job Customer Service Representative at Sykes
Industry Hospital & Health Care
Experience
Sykes February 2012 - June 2012
Health South July 2011 - October 2011
H&R Block October 2010 - July 2011
Staples January 2009 - July 2009
Orion Enterprises January 2007 - November 2008
Sealy 2003 - 2007
Fleming Companies April 2001 - May 2003
Adecco Employment Services January 2000 - April 2001
Skills
Payroll, Employee Benefits, Human Resources, Customer Service, Recruiting, PeopleSoft, Access, Microsoft Excel, Outlook, Data Entry, Benefits Administration, Office Management, Microsoft Word, PowerPoint, Medical Terminology, Medical Coding, Medical Records, ICD-10-CM, ICD-10-PCS, CPT, Human Anatomy, Interviews, New Hire Orientations, Software Documentation, Analysis
Education
Heritage College-Kansas City 2015 — 2016
Associate’s Degree, Medical Insurance Coding Specialist/Coder, Heritage College - Kansas City
Kaplan University - Continuing Education 2009 — 2011
Certificate, Medical Coding
St. Norbert College 1992 — 1996
BBA, Business Administration
Sykes February 2012 - June 2012
Health South July 2011 - October 2011
H&R Block October 2010 - July 2011
Staples January 2009 - July 2009
Orion Enterprises January 2007 - November 2008
Sealy 2003 - 2007
Fleming Companies April 2001 - May 2003
Adecco Employment Services January 2000 - April 2001
Skills
Payroll, Employee Benefits, Human Resources, Customer Service, Recruiting, PeopleSoft, Access, Microsoft Excel, Outlook, Data Entry, Benefits Administration, Office Management, Microsoft Word, PowerPoint, Medical Terminology, Medical Coding, Medical Records, ICD-10-CM, ICD-10-PCS, CPT, Human Anatomy, Interviews, New Hire Orientations, Software Documentation, Analysis
Education
Heritage College-Kansas City 2015 — 2016
Associate’s Degree, Medical Insurance Coding Specialist/Coder, Heritage College - Kansas City
Kaplan University - Continuing Education 2009 — 2011
Certificate, Medical Coding
St. Norbert College 1992 — 1996
BBA, Business Administration
Robert Gault Jr's Sykes Experience July 2013 - January 2014
Job Experienced in Radio Production, Video Editing, Audio Editing/Mixing, PostProduction and MultiInstrumentalist
Industry Music
Experience
Sykes July 2013 - January 2014
AMPS Magazine 2007 - 2009
Emmis Communications 2005 - 2007
Skills
Recording, Studio Recording, Music Production, Music Videos, Audio Engineering, Audio Post Production, Audio Editing, Pro Tools, Adobe Audition, iMovie, Logic Pro, On-Air Promos, On-air Hosting, Radio Broadcasting, Radio Host
Education
Full Sail University 2009 — 2011
Bachelor's Degree, Recording Arts
Sykes July 2013 - January 2014
AMPS Magazine 2007 - 2009
Emmis Communications 2005 - 2007
Skills
Recording, Studio Recording, Music Production, Music Videos, Audio Engineering, Audio Post Production, Audio Editing, Pro Tools, Adobe Audition, iMovie, Logic Pro, On-Air Promos, On-air Hosting, Radio Broadcasting, Radio Host
Education
Full Sail University 2009 — 2011
Bachelor's Degree, Recording Arts
Annida Clark's Sykes Experience July 2014 - Present
Job CCP Navigator at Sykes
Industry Retail
Experience
Sykes Enterprises, Inc. May 2015 - Present
Sykes July 2014 - Present
Alpine Access/Sykes October 2011 - July 2014
Orchard Brands January 2011 - April 2011
Orchard Brands February 2008 - March 2011
Orchard Brands 2008 - 2011
Orchard Brands March 2009 - March 2010
Haband LLC February 2008 - March 2009
Haband LLC February 2008 - February 2008
Securicor Omega Express January 2001 - August 2001
Skills
Customer Service, Retail, Call Centers, Training, Quality Assurance, Interviews, Recruiting, Time Management, Coaching, Management, Public Speaking, Photoshop, Graphic Design, Microsoft Excel, Cross-functional Team..., Hiring, Social Media, Team Leadership, Project Management, Payroll, Leadership Development, Research, Software Documentation, Leadership, Process Improvement, Team Building, Account Management, Editing, Marketing Strategy, Team Management, HTML, Customer Satisfaction, Strategic Planning, Human Resources, Conflict Resolution, Data Analysis, Microsoft Office, Performance Management, Nonprofits, Operations Management, Negotiation, Policy, Event Planning, Outlook, Employee Relations, Employee Benefits, Change Management, PowerPoint, Troubleshooting, Customer Experience
Education
Goldsmiths College, U. of London 1994 — 1998
BA Music, Music
ACS Athens 1980 — 1994
High School Diploma
ACS Athens Greece
ACS Athens Greece
Sykes Enterprises, Inc. May 2015 - Present
Sykes July 2014 - Present
Alpine Access/Sykes October 2011 - July 2014
Orchard Brands January 2011 - April 2011
Orchard Brands February 2008 - March 2011
Orchard Brands 2008 - 2011
Orchard Brands March 2009 - March 2010
Haband LLC February 2008 - March 2009
Haband LLC February 2008 - February 2008
Securicor Omega Express January 2001 - August 2001
Skills
Customer Service, Retail, Call Centers, Training, Quality Assurance, Interviews, Recruiting, Time Management, Coaching, Management, Public Speaking, Photoshop, Graphic Design, Microsoft Excel, Cross-functional Team..., Hiring, Social Media, Team Leadership, Project Management, Payroll, Leadership Development, Research, Software Documentation, Leadership, Process Improvement, Team Building, Account Management, Editing, Marketing Strategy, Team Management, HTML, Customer Satisfaction, Strategic Planning, Human Resources, Conflict Resolution, Data Analysis, Microsoft Office, Performance Management, Nonprofits, Operations Management, Negotiation, Policy, Event Planning, Outlook, Employee Relations, Employee Benefits, Change Management, PowerPoint, Troubleshooting, Customer Experience
Education
Goldsmiths College, U. of London 1994 — 1998
BA Music, Music
ACS Athens 1980 — 1994
High School Diploma
ACS Athens Greece
ACS Athens Greece
Ray Vopat's Sykes Experience July 2001 - February 2003
Job Network Administrator at Solomon Corporation
Industry Electrical/Electronic Manufacturing
Experience
Solomon Corporation September 2004 - Present
Salina Public Schools USD 305 February 2003 - September 2004
Sykes July 2001 - February 2003
Skills
Active Directory, Windows, Troubleshooting, Microsoft Exchange, VMware, Symantec Endpoint..., Backup Exec, Veeam, Network Administration
Education
Fort Hays State University 1997 — 2001
Bachelor of Science in Information Networking and Telecommunications, Information Networking and Telecommunications
Solomon Corporation September 2004 - Present
Salina Public Schools USD 305 February 2003 - September 2004
Sykes July 2001 - February 2003
Skills
Active Directory, Windows, Troubleshooting, Microsoft Exchange, VMware, Symantec Endpoint..., Backup Exec, Veeam, Network Administration
Education
Fort Hays State University 1997 — 2001
Bachelor of Science in Information Networking and Telecommunications, Information Networking and Telecommunications
Moritz Pila's Sykes Experience May 2004 - Present
Job at
Industry Outsourcing/Offshoring
Experience
Sykes May 2004 - Present
Skills
Workforce Management, Performance Management, Call Centers, Leadership, Operations Management, BPO, Process Improvement, Management, Vendor Management, Team Management, Project Management, Change Management, Call Center, Outsourcing, Telecommunications
Education
Georgia Institute of Technology 1979 — 1980
Master of Science (MS), Computer Science
Sykes May 2004 - Present
Skills
Workforce Management, Performance Management, Call Centers, Leadership, Operations Management, BPO, Process Improvement, Management, Vendor Management, Team Management, Project Management, Change Management, Call Center, Outsourcing, Telecommunications
Education
Georgia Institute of Technology 1979 — 1980
Master of Science (MS), Computer Science
Stephen Kuhl's Sykes Experience April 2000 - April 2004
Job Network Engineer/Systems Administrator at High Plains Mental Health Center
Industry Mental Health Care
Experience
High Plains Mental Health Center December 2006 - Present
Eagle Communications April 2004 - November 2004
Sykes April 2000 - April 2004
Skills
Active Directory, DNS, Microsoft Exchange, Windows 7, Citrix, Network Administration, Microsoft Certified..., A Certified, Cisco IOS, Terminal Services, Dell PowerEdge Servers, VMware, System Administration
Education
Fort Hays State University 2001 — 2004
Information Networking & Telecommunications
High Plains Mental Health Center December 2006 - Present
Eagle Communications April 2004 - November 2004
Sykes April 2000 - April 2004
Skills
Active Directory, DNS, Microsoft Exchange, Windows 7, Citrix, Network Administration, Microsoft Certified..., A Certified, Cisco IOS, Terminal Services, Dell PowerEdge Servers, VMware, System Administration
Education
Fort Hays State University 2001 — 2004
Information Networking & Telecommunications
Thomas Boal III's Sykes Experience March 2013 - Present
Job Call Center / Customer Service Representative
Industry Information Technology and Services
Experience
Sykes March 2013 - Present
Dundee Citrus Growers October 2013 - January 2014
Walt Disney World February 2009 - December 2011
Skills
Customer Service, Call Centers, Microsoft Office, Microsoft Excel, Troubleshooting, Microsoft Word, Teamwork, Data Entry, Technical Support, Inventory Control, Forklift Operator, Class B CDL, Help Desk Support, Online Research, Communication Skills, Phone Etiquette
Education
Advanced Career Training 2000 — 2001
Computer Networking, Information Technology
Florida Community College at Jacksonville 1998 — 1999
Sykes March 2013 - Present
Dundee Citrus Growers October 2013 - January 2014
Walt Disney World February 2009 - December 2011
Skills
Customer Service, Call Centers, Microsoft Office, Microsoft Excel, Troubleshooting, Microsoft Word, Teamwork, Data Entry, Technical Support, Inventory Control, Forklift Operator, Class B CDL, Help Desk Support, Online Research, Communication Skills, Phone Etiquette
Education
Advanced Career Training 2000 — 2001
Computer Networking, Information Technology
Florida Community College at Jacksonville 1998 — 1999
LANISE HERNDON's Sykes Experience June 2013 - Present
Job Customer Care Representative at Sykes
Industry Retail
Experience
Sykes June 2013 - Present
Mary Kay Inc. April 2012 - Present
Self-employed May 2009 - Present
AT&T Mobility June 2013 - September 2013
kgb November 2010 - May 2012
Skills
Cpr Certified, First Aid, Alcohol Awareness, Responsible Service of..., Alcohol Licensing, Alcoholic Beverages, Romance, Sales Management, Sales, Food Service, Food Safety
Education
Professional Bartending Institute 2011 — 2011
Bartending, Mixology
Guilford College
Bachelor of Science (BS), Forensic Biology/Consumer Law
Sykes June 2013 - Present
Mary Kay Inc. April 2012 - Present
Self-employed May 2009 - Present
AT&T Mobility June 2013 - September 2013
kgb November 2010 - May 2012
Skills
Cpr Certified, First Aid, Alcohol Awareness, Responsible Service of..., Alcohol Licensing, Alcoholic Beverages, Romance, Sales Management, Sales, Food Service, Food Safety
Education
Professional Bartending Institute 2011 — 2011
Bartending, Mixology
Guilford College
Bachelor of Science (BS), Forensic Biology/Consumer Law
kaneisha brunson's Sykes Experience December 2012 - Present
Job Customer Service Agent at Sykes
Industry Retail
Experience
Sykes December 2012 - Present
Self-employed January 2012 - November 2012
Skills
CPR Certified ...
Education
Fortis College 2011 — 2013
Associate's degree, Medical Administrative assistant, A-B
Lakewood High School 2008 — 2011
Diploma, General Studies, A-B
Sykes December 2012 - Present
Self-employed January 2012 - November 2012
Skills
CPR Certified ...
Education
Fortis College 2011 — 2013
Associate's degree, Medical Administrative assistant, A-B
Lakewood High School 2008 — 2011
Diploma, General Studies, A-B
Darrick Cook's Sykes Experience June 2008 - December 2008
Job Chemicals Professional
Industry Chemicals
Experience
P and P contracting August 2010 - February 2011
walmart 2011 - 2011
Paridice pizza February 2009 - May 2009
Sykes June 2008 - December 2008
Skills
Hardware, Paint, Clean Coal, Stocking, Cashiering, Food Safety, Food Service
Education
Hazard Community and Technical College 2006 — 2008
Electrician
Whitesburg high school 2003 — 2005
3.2
P and P contracting August 2010 - February 2011
walmart 2011 - 2011
Paridice pizza February 2009 - May 2009
Sykes June 2008 - December 2008
Skills
Hardware, Paint, Clean Coal, Stocking, Cashiering, Food Safety, Food Service
Education
Hazard Community and Technical College 2006 — 2008
Electrician
Whitesburg high school 2003 — 2005
3.2
AmberLynn Best's Sykes Experience December 2010 - April 2011
Job Cashier at Lowe's Home Improvement
Industry Insurance
Experience
Lowe's Home Improvement February 2012 - Present
Self Regional Healthcare June 2011 - November 2011
Sykes December 2010 - April 2011
Education
Fortis College 2011 — 2012
Associate of Science (A.S.), Medical Administrative Assistant with Billing and Coding
Marting County High School 2006 — 2010
Lowe's Home Improvement February 2012 - Present
Self Regional Healthcare June 2011 - November 2011
Sykes December 2010 - April 2011
Education
Fortis College 2011 — 2012
Associate of Science (A.S.), Medical Administrative Assistant with Billing and Coding
Marting County High School 2006 — 2010
Jeanette Bedell's Sykes Experience 2005 - 2007
Job Customer Service Professional
Industry Outsourcing/Offshoring
Experience
Sykes 2005 - 2007
Sykes 2003 - 2005
Wilson Electronics, Hesperia, Calif 1990 - 1996
Skills
Computers, Customer..., Service Delivery, Payroll, Outsourcing, Troubleshooting, Bookkeeping, Workforce Management, Office Management, Invoicing, Technical Support, Customer Service, Call Center, Networking
Education
Glendale Community College
Glendate High School
Sykes 2005 - 2007
Sykes 2003 - 2005
Wilson Electronics, Hesperia, Calif 1990 - 1996
Skills
Computers, Customer..., Service Delivery, Payroll, Outsourcing, Troubleshooting, Bookkeeping, Workforce Management, Office Management, Invoicing, Technical Support, Customer Service, Call Center, Networking
Education
Glendale Community College
Glendate High School
Kathryn Mcewan's Sykes Experience February 2001 - October 2003
Job Restaurants Professional
Industry Restaurants
Experience
Long John Silvers January 2012 - Present
ChicDecor.net August 2009 - October 2011
Pizza Hut January 2007 - January 2008
National Electronics Warranty Corporation February 2005 - June 2007
Sykes February 2001 - October 2003
Skills
Customer Service, Technical Support, Customer Support, SEO, Web Marketing, Sales, Phone Skills, Phone Etiquette, Computer Proficiency, Microsoft Office, Windows 7, Windows Vista, Windows 2000, Windows NT, Outlook, Outlook Express, Merchandising
Education
Fort Hays State University 2006 — 2014
Bachelor of Science (BS), Marketing
Oklahoma Panhandle State University 2004 — 2005
Bachelor of Science (BS), Communication and Media Studies
Long John Silvers January 2012 - Present
ChicDecor.net August 2009 - October 2011
Pizza Hut January 2007 - January 2008
National Electronics Warranty Corporation February 2005 - June 2007
Sykes February 2001 - October 2003
Skills
Customer Service, Technical Support, Customer Support, SEO, Web Marketing, Sales, Phone Skills, Phone Etiquette, Computer Proficiency, Microsoft Office, Windows 7, Windows Vista, Windows 2000, Windows NT, Outlook, Outlook Express, Merchandising
Education
Fort Hays State University 2006 — 2014
Bachelor of Science (BS), Marketing
Oklahoma Panhandle State University 2004 — 2005
Bachelor of Science (BS), Communication and Media Studies
Robert Kilman's Sykes Experience June 1998 - August 1998
Job Third Party Specialist at Data Center, Inc.
Industry Information Technology and Services
Experience
DCI April 1999 - Present
Data Center, Inc. April 1999 - Present
Sykes June 1998 - August 1998
Skills
Windows Server, Troubleshooting, Data Center, Cisco Technologies, Active Directory, Disaster Recovery, Customer Service
Education
Fort Hays State University
Bachelor of Arts (BA)
DCI April 1999 - Present
Data Center, Inc. April 1999 - Present
Sykes June 1998 - August 1998
Skills
Windows Server, Troubleshooting, Data Center, Cisco Technologies, Active Directory, Disaster Recovery, Customer Service
Education
Fort Hays State University
Bachelor of Arts (BA)
Roshina Gaiter's Sykes Experience October 2013 - April 2014
Job Customer Service Representative
Industry Consumer Services
Experience
Sykes October 2013 - April 2014
CHM August 2011 - October 2013
Stoneleigh Recovery Associates, LLC January 2013 - July 2013
Wallace Catfish Corner June 2006 - July 2011
TTC Marketing Solutions August 2010 - April 2011
Skills
Customer Service, Long-term Customer..., Multi Tasking, Task Management, Goal Oriented, Time Management
Education
International Academy of Design and Technology-Chicago
Information Technology
Westwood College-O'Hare Airport
Criminal Justice and Corrections
Sykes October 2013 - April 2014
CHM August 2011 - October 2013
Stoneleigh Recovery Associates, LLC January 2013 - July 2013
Wallace Catfish Corner June 2006 - July 2011
TTC Marketing Solutions August 2010 - April 2011
Skills
Customer Service, Long-term Customer..., Multi Tasking, Task Management, Goal Oriented, Time Management
Education
International Academy of Design and Technology-Chicago
Information Technology
Westwood College-O'Hare Airport
Criminal Justice and Corrections
Dakota Johns's Sykes Experience 2012 - Present
Job Customer Service (Help desk)
Industry Information Technology and Services
Experience
Sykes 2012 - Present
Ace Hardware January 2013 - October 2014
Skills
Customer Service, Catering, Restaurants, Microsoft Office, Microsoft Word, Food, Hospitality, Microsoft Excel, Time Management, Restaurant Management, Information technology, Call Centers
Education
ITT Technical Institute-Indianapolis 2011 — 2015
Associate's Degree, Information Technology
Sykes 2012 - Present
Ace Hardware January 2013 - October 2014
Skills
Customer Service, Catering, Restaurants, Microsoft Office, Microsoft Word, Food, Hospitality, Microsoft Excel, Time Management, Restaurant Management, Information technology, Call Centers
Education
ITT Technical Institute-Indianapolis 2011 — 2015
Associate's Degree, Information Technology
Dominic Fontana's Sykes Experience 2008 - 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes 2008 - 2009
Skills
Windows Server, Troubleshooting, Technical Support, Active Directory, Call Centers, Customer Service, Windows, VMware, System Administration, Network Administration
Education
Fordham University 1978 — 1982
Bachelor of Science (B.S.), Business Administration and Management, General
Sykes 2008 - 2009
Skills
Windows Server, Troubleshooting, Technical Support, Active Directory, Call Centers, Customer Service, Windows, VMware, System Administration, Network Administration
Education
Fordham University 1978 — 1982
Bachelor of Science (B.S.), Business Administration and Management, General
Alisa Young's Sykes Experience February 2008 - December 2012
Job Office Manager at LION
Industry Human Resources
Experience
LION May 2014 - Present
Sykes February 2008 - December 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Hazard Community and Technical College 2012 — 2014
Associate's Degree, Medical Informatics
LION May 2014 - Present
Sykes February 2008 - December 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Hazard Community and Technical College 2012 — 2014
Associate's Degree, Medical Informatics
Jim Needs's Sykes Experience April 2000 - June 2001
Job Computer Information Technology Technician
Industry Computer Networking
Experience
Trinity College of the Bible and Theological Seminary August 2015 - Present
TruGreen August 2013 - May 2014
Evansville Rescue Mission May 2012 - July 2013
Sykes April 2000 - June 2001
Skills
Training, Nonprofits, Computer Repair, Management, Computers, Coaching, Supervision, Ministry Leadership, Leadership, Customer Service, Hardware, Software Installation, Troubleshooting, Microsoft Office, Networking
Education
ITT Technical Institute-Newburgh 1988 — 1990
Associate of Science (A.S.), Electronics Engineering Technology
Webster County High School-Dixon Kentucky 1981 — 1985
Advanced Academic
Trinity College of the Bible and Theological Seminary August 2015 - Present
TruGreen August 2013 - May 2014
Evansville Rescue Mission May 2012 - July 2013
Sykes April 2000 - June 2001
Skills
Training, Nonprofits, Computer Repair, Management, Computers, Coaching, Supervision, Ministry Leadership, Leadership, Customer Service, Hardware, Software Installation, Troubleshooting, Microsoft Office, Networking
Education
ITT Technical Institute-Newburgh 1988 — 1990
Associate of Science (A.S.), Electronics Engineering Technology
Webster County High School-Dixon Kentucky 1981 — 1985
Advanced Academic
Layla Abdul-Nuwr's Sykes Experience September 2012 - April 2014
Job Registered Nurse at PSA Healthcare
Industry Medical Practice
Experience
PSA Healthcare December 2013 - Present
Sykes September 2012 - April 2014
Skills
Customer Service, Call Centers, Leadership, Training, Process Improvement, Team Leadership, Customer Satisfaction, Communication, Prioritize Workload, Critical Thinking
Education
Gwynedd Mercy University 2008 — 2012
Bachelor's Degree, Registered Nursing/Registered Nurse
Central High School 2004 — 2008
PSA Healthcare December 2013 - Present
Sykes September 2012 - April 2014
Skills
Customer Service, Call Centers, Leadership, Training, Process Improvement, Team Leadership, Customer Satisfaction, Communication, Prioritize Workload, Critical Thinking
Education
Gwynedd Mercy University 2008 — 2012
Bachelor's Degree, Registered Nursing/Registered Nurse
Central High School 2004 — 2008
Anthony Pompey's Sykes Experience September 2008 - Present
Job Analyst at TO GOD BE THE GLORY
Industry Information Services
Experience
Sykes September 2008 - Present
Education
Francis Marion University 1993 — 1997
Bachelor of Science (BS), Chemistry
Lamar High School 1986 — 1990
diploma
Sykes September 2008 - Present
Education
Francis Marion University 1993 — 1997
Bachelor of Science (BS), Chemistry
Lamar High School 1986 — 1990
diploma
jarrod dyer's Sykes Experience 2007 - 2011
Job Outsourcing/Offshoring Professional
Industry Telecommunications
Experience
Sykes 2007 - 2011
Skills
Windows Server, Computer Hardware, Cisco Technologies, Programming, Computer Repair, Management, Customer Service, Team Management, Outsourcing, Process Improvement
Education
Hazard Community and Technical College
Computer science
Spencerian College
Computer Electronic engineering
Sykes 2007 - 2011
Skills
Windows Server, Computer Hardware, Cisco Technologies, Programming, Computer Repair, Management, Customer Service, Team Management, Outsourcing, Process Improvement
Education
Hazard Community and Technical College
Computer science
Spencerian College
Computer Electronic engineering
Tomike Chambers's Sykes Experience October 2014 - May 2015
Job Customer Service Specialist
Industry Transportation/Trucking/Railroad
Experience
Enterprise Holdings July 2015 - Present
Sykes October 2014 - May 2015
Newton County School System July 2008 - June 2010
Delta Air Lines August 1996 - June 2008
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Outlook, English, Windows
Education
Georgia State University 1990 — 1994
Bachelor of Science (B.S.), Urban Studies/Affairs
Banneker High School 1986 — 1990
Diploma
Enterprise Holdings July 2015 - Present
Sykes October 2014 - May 2015
Newton County School System July 2008 - June 2010
Delta Air Lines August 1996 - June 2008
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Outlook, English, Windows
Education
Georgia State University 1990 — 1994
Bachelor of Science (B.S.), Urban Studies/Affairs
Banneker High School 1986 — 1990
Diploma
Catherine Lord's Sykes Experience July 2008 - Present
Job Training Coordinator at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes July 2008 - Present
Education
Jamestown Community College 2000 — 2002
Sykes July 2008 - Present
Education
Jamestown Community College 2000 — 2002
Brian Wildman's Sykes Experience September 1998 - August 2000
Job Software Engineer at HewlettPackard, Platform Integration test team lead
Industry Information Technology and Services
Experience
Hewlett-Packard August 2000 - Present
Sykes September 1998 - August 2000
Hewlett-Packard June 1993 - October 1998
Skills
Platform Achitect, System Testing, Manual Testing, NAS, HP, Unix
Education
Front Range Community College 1991 — 1994
Associate of Science (A.S.), Electrical and Electronics Engineering
Hewlett-Packard August 2000 - Present
Sykes September 1998 - August 2000
Hewlett-Packard June 1993 - October 1998
Skills
Platform Achitect, System Testing, Manual Testing, NAS, HP, Unix
Education
Front Range Community College 1991 — 1994
Associate of Science (A.S.), Electrical and Electronics Engineering
John Westcott's Sykes Experience 2011 - 2013
Job Graphic Designer
Industry Financial Services
Experience
Sykes 2011 - 2013
Education
Henderson State University 2007 — 2011
Bachelor’s Degree, Digital Arts and Design
Malvern High School 1992 — 1995
High School
Sykes 2011 - 2013
Education
Henderson State University 2007 — 2011
Bachelor’s Degree, Digital Arts and Design
Malvern High School 1992 — 1995
High School
Justin Raleigh's Sykes Experience January 2005 - August 2005
Job Customer Service Representative at Action Pest Control
Industry Telecommunications
Experience
Action Pest Control March 2014 - Present
Pizza Hut November 2013 - May 2014
CAKY Henderson July 2013 - October 2013
Easter Seals Inc. October 2012 - June 2013
Taco John's International, Inc. April 2012 - August 2012
Walmart January 2012 - April 2012
Swifty Gas April 2011 - December 2011
Walmart May 2009 - January 2011
Taco John's International, Inc. August 2005 - November 2008
Sykes January 2005 - August 2005
Skills
Microsoft Office, Accurate Record Keeping, Data Management, Team Leadership, Interpersonal Skill, Communication, Technical Support, Windows, Troubleshooting, Call Centers
Education
Henderson Community College 2003 — 2005
Action Pest Control March 2014 - Present
Pizza Hut November 2013 - May 2014
CAKY Henderson July 2013 - October 2013
Easter Seals Inc. October 2012 - June 2013
Taco John's International, Inc. April 2012 - August 2012
Walmart January 2012 - April 2012
Swifty Gas April 2011 - December 2011
Walmart May 2009 - January 2011
Taco John's International, Inc. August 2005 - November 2008
Sykes January 2005 - August 2005
Skills
Microsoft Office, Accurate Record Keeping, Data Management, Team Leadership, Interpersonal Skill, Communication, Technical Support, Windows, Troubleshooting, Call Centers
Education
Henderson Community College 2003 — 2005
nicole bear's Sykes Experience January 2014 - March 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes January 2014 - March 2014
US Army June 2010 - January 2013
Randolph Hospital November 2009 - June 2010
High Point Regional Health June 2008 - November 2009
Education
Guilford Technical Community College 2008 — 2010
Associates in Science
Clintwood High School 2002 — 2006
General Studies
Sykes January 2014 - March 2014
US Army June 2010 - January 2013
Randolph Hospital November 2009 - June 2010
High Point Regional Health June 2008 - November 2009
Education
Guilford Technical Community College 2008 — 2010
Associates in Science
Clintwood High School 2002 — 2006
General Studies
Amanda Kilburn's Sykes Experience March 2008 - May 2010
Job Retail Professional
Industry Retail
Experience
Walmart Stores, Inc. 2012 - 2013
Sykes March 2008 - May 2010
Skills
Customer Service, Computers, Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Fax, Coping
Education
Hazard Community and Technical College 2005 — 2008
Breathitt High School 2001 — 2005
College Prep Diploma
Walmart Stores, Inc. 2012 - 2013
Sykes March 2008 - May 2010
Skills
Customer Service, Computers, Data Entry, Microsoft Office, Microsoft Word, PowerPoint, Fax, Coping
Education
Hazard Community and Technical College 2005 — 2008
Breathitt High School 2001 — 2005
College Prep Diploma
Laura Voigt-Jimenez's Sykes Experience July 2004 - Present
Job WFM Scheduler at Sykes/OCC Senior Analyst
Industry Outsourcing/Offshoring
Experience
Sykes July 2004 - Present
Volvo on Camelback February 1998 - April 2002
Southprint 1994 - 1998
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Iowa State University 1986 — 1991
Bachelor of Business Administration (BBA), Transportation and Logistics
Sykes July 2004 - Present
Volvo on Camelback February 1998 - April 2002
Southprint 1994 - 1998
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Iowa State University 1986 — 1991
Bachelor of Business Administration (BBA), Transportation and Logistics
Ellen Hotchkiss's Sykes Experience September 2011 - March 2014
Job student worker at ITT Technical Institute
Industry Higher Education
Experience
ITT Technical Institute September 2014 - Present
Belk September 2014 - Present
Sykes September 2011 - March 2014
BTH Investments May 2011 - September 2011
Skills
Front Office, Microsoft Office, Team Building, Teamwork, Telecommunications, Deposits
Education
ITT Technical Institute-Little Rock 2014 — 2016
Associate's degree, Business Administration and Management, General
perryvill high school-perryville arkansas 2006 — 2010
ITT Technical Institute September 2014 - Present
Belk September 2014 - Present
Sykes September 2011 - March 2014
BTH Investments May 2011 - September 2011
Skills
Front Office, Microsoft Office, Team Building, Teamwork, Telecommunications, Deposits
Education
ITT Technical Institute-Little Rock 2014 — 2016
Associate's degree, Business Administration and Management, General
perryvill high school-perryville arkansas 2006 — 2010
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc