Sykes Company

Industry: Business process outsourcing company

Description

Sykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,

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Sykes Employees

Employee
Years
Job
Industry
Barry Young Barry Young Santa Cruz, California Details
Barry Young's Sykes Experience August 1995 - July 1998
Job Senior Engineering Manager of Adobe Photoshop
Industry Computer Software
Experience
Adobe  August 2012 - Present
Adobe  July 2003 - August 2012
Adobe  January 2000 - July 2003
Adobe  July 1998 - January 2000
Sykes   August 1995 - July 1998

Skills
Agile Methodologies, Software Engineering, Test Automation, Scrum, Distributed Systems, Agile Project Management, Software Quality..., GPU, Mobile Applications, Software Design, Product Management, Software Development, Internationalization, Mobile Devices, C++, Globalization, Java, Leadership, Project Management, Strategic Planning, Strategy, Automation, System Automation, Innovation Development, Marketing Strategy, Economics, Accounting, Management, Lean Startup, Operations Management, Quantitative Analytics, JavaScript, marketing, Statistics, Statistical Data..., Big Data, Financial Analysis, Balanced Scorecard, SQL, Cloud Computing, Product Design, Electrical Engineering, Electronics, Decision Modeling, SaaS, Enterprise Software, Software Project..., Testing, Cross-functional Team..., Program Management

Education
Santa Clara University - Leavey School of Business   2012 — 2015
Master of Business Administration (M.B.A.), Concentration: Leading Innovative Organizations, GPA 3.7

Edinburgh Napier University   1991 — 1995
B.Sc., Electronic and Electrical Engineering

Kirkcaldy High School   1986 — 1991

Shandra Koger Shandra Koger Columbia, South Carolina Area Details
Shandra Koger's Sykes Experience April 2013 - August 2013
Job Educator at Lakewood High School (Sumter School District)
Industry Animation
Experience
Sumter County School District  August 2013 - Present
Sykes   April 2013 - August 2013
Studio Brickhouse   2002 - August 2013
Barnwell School District 45   January 2013 - February 2013
Orangeburg Calhoun Technical College  February 2012 - May 2012
Denmark Olar School District   August 2011 - December 2011
Jasper County School District  August 2009 - June 2011

Skills
Teaching, Tutoring, Curriculum Design, Curriculum Development, Lesson Planning, Classroom, Educational Leadership, Classroom Management, Literacy, Public Speaking, Educational Technology, Differentiated..., Community Outreach, Curriculum Mapping, Instructional Design, Nonprofits, Staff Development, Secondary Education, Technology Integration, Special Education, Distance Learning, ESL, Instructional Technology, Literature, Language Arts, Teacher Training, E-Learning, Adult Education

Education
South Carolina State University   2006 — 2009
Masters in Teaching, English/Language Arts Teacher Education

University of South Carolina-Columbia   2000 — 2004
Bachelor of Arts (BA), English

Jeff Allwardt Jeff Allwardt Anderson, California Details
Jeff Allwardt's Sykes Experience March 1997 - December 2002
Job Customer Engineer at NCR Corporation
Industry Internet
Experience
NCR Corporation  March 2014 - Present
Advanced Concepts Computer Center   August 2013 - Present
Clearwire  2005 - 2011
Sykes   March 1997 - December 2002

Skills
Computer Hardware, Computer Repair, Inventory Management, Office Management

Education
San Jose City College   1992 — 1995

Shasta College   1991 — 1992

Krista Battiest Krista Battiest Fort Smith, Arkansas Details
Krista Battiest's Sykes Experience April 2013 - May 2015
Job Human Resources Manager at Sykes
Industry Information Services
Experience
Choctaw Nation of Oklahoma  May 2015 - Present
Sykes   April 2013 - May 2015
Chickasaw Nation Division of Commerce  October 2010 - April 2013

Skills
Casino, Gaming Industry, Employee Relations, Kronos, Performance Management, Human Resources, Recruiting, HRIS, Deferred Compensation, Onboarding, Gaming, Employee Engagement, HR Policies, Employee Benefits, Benefits Administration, New Hire Orientations, Performance Appraisal, Employee Handbooks, FMLA

Education
Southeastern Oklahoma State University

Kevin Nolle Kevin Nolle Tampa/St. Petersburg, Florida Area Details
Kevin Nolle's Sykes Experience January 1999 - January 2005
Job Principal Telecom Engineer at E*TRADE Financial
Industry Telecommunications
Experience
E*TRADE Financial  January 2014 - Present
GTE Federal Credit Union  August 2010 - January 2014
E*TRADE Financial  January 2007 - August 2010
GTE Federal Credit Union  January 2005 - January 2007
Sykes   January 1999 - January 2005

Skills
VoIP, Cisco Call Manager, Cisco Technologies, Telecommunications, IVR, Unity, Call Management, Unified Communications, ICM, Call Routing, ACD, Cisco VoIP, Voice Mail, SIP, Cisco UCS, Contact Centers, Active Directory, Networking, Avaya, CCNA, Data Center, OSPF, VMware, Telephony, Avaya Communication..., Switches, Cisco IOS, Avaya IP Telephony, Firewalls, EIGRP, WAN, Network Architecture, LAN-WAN, System Deployment, VPN, Call Centers, CCNP, QoS, Routing, H.323, Integration, Routers, Cisco Wireless, Network Design, SIP Trunking, MPLS, TCP/IP, Cisco Nexus, Avaya Technologies

Education
St. Petersburg College   1998 — 1999

Kindley Simpson Kindley Simpson Greater New York City Area Details
Kindley Simpson's Sykes Experience July 2009 - December 2013
Job Business Development at Regroup
Industry Outsourcing/Offshoring
Experience
Regroup  November 2014 - Present
Regroup  May 2014 - Present
Sykes   July 2009 - December 2013
Sykes   August 2006 - July 2009
Sykes   September 2003 - August 2006

Skills
Call Center, Workforce Management, Contact Centers, Process Improvement, Customer Experience, Inbound Marketing, Outsourcing, Quality Assurance, Call Center Development, NICE Call Recording, SharePoint, Microsoft Excel, Microsoft Office, Experiencia del cliente, Call Centers

Education
Instituto Tecnológico de Costa Rica   2001 — 2003
., Industrial Engineering

Colegio Tecnico Profesional de Limón   1997 — 2000
Tecnico Medio en Contabilidad, Accounting

Lori Karpay Lori Karpay Tampa/St. Petersburg, Florida Area Details
Lori Karpay's Sykes Experience 1997 - 2001
Job Client Representative
Industry Design
Experience
Tampa General Hospital  August 2015 - Present
Deco Pavers   February 2015 - July 2015
DataMentors, LLC  April 2010 - September 2014
Tampa Jewish Federation   January 2009 - April 2010
Hayward Appraisals   2001 - 2009
Sykes   1997 - 2001

Skills
Outlook, Microsoft Office, Email Marketing, Marketing Communications, Public Speaking, Copy Editing, Photoshop, Teaching, Creative Writing, Abstract Paintings, Spoken Word, Fundraising, Art, Social Media, Sales, Music, Proofreading, Event Planning, Blogging, Interviews, Event Management, Microsoft Excel, Management, Entertainment, Newsletters, Research, Salesforce.com, Facebook, Social Networking, Editing, Storytelling, PowerPoint, Public Relations, Nonprofits, Data Entry, CRM, Account Management, Visio, Adobe Creative Suite, B2B, Poetry, Copywriting

Education
University of South Florida College of Arts and Sciences   1982 — 1984
Fine/Studio Arts, General

Santa Fe College   1980 — 1982
Liberal Arts and Sciences, General Studies and Humanities

H.B. Plant H.S.   1977 — 1980
High School, General

Renee Hutchinson Renee Hutchinson Bozeman, Montana Details
Renee Hutchinson's Sykes Experience April 2011 - May 2012
Job Field Technician at Jacam Chemical Company, LLC
Industry Leisure, Travel & Tourism
Experience
Jacam Chemical Company, LLC   April 2013 - Present
Sykes   April 2011 - May 2012
Navy Exchange Bangor, Wa   October 2008 - November 2009
Starbucks  August 2007 - March 2008
United Airlines  January 1989 - August 2005

Skills
Phone Etiquette, Office Administration, Customer Oriented, Communication Training, Educational Leadership, Instructor-led Training, Organizational..., Global Customer Service, Airlines, Customer Satisfaction, Flights, Customer Experience, Training, Training Delivery, Coaching, Airports, Travel Management, Soft Skills, Call Center, Customer Retention, Customer Service, Leadership Development, Call Centers, Team Leadership, Management, Sales

Education
Allied Real Estate   2007 — 2007
California Real Estate License, Real Estate License Course for California

Simpson University
BACHELORS, LIBERAL STUDIES DIVERSIFIED

Heather Howell Heather Howell Austin, Texas Area Details
Heather Howell's Sykes Experience August 1995 - July 2000
Job SixSigma certified Operations Manager at Cisco Systems
Industry Computer Networking
Experience
Cisco Systems  July 2000 - Present
Sykes   August 1995 - July 2000
Dole Food Company  June 1993 - July 1995

Skills
Cloud Computing, Cross-functional Team..., Program Management, Vendor Management, CRM, Customer Experience, Enterprise Software, Product Management, Process Improvement, Strategic Partnerships, Data Center, Outsourcing, Salesforce.com, SaaS, SDLC, Business Process..., Operations Management, People Skills

Education
University of California, Davis   1989 — 1993
Bachelor of Arts, English

The George Washington University
Master's Certificate, Program/Project Management

Maria Jiang Maria Jiang Denver, Colorado Details
Maria Jiang's Sykes Experience June 2014 - Present
Job Big Data Analyst at Arrow Electronics
Industry Electrical/Electronic Manufacturing
Experience
Arrow Electronics  May 2015 - Present
Antero Resources  June 2014 - Present
Sykes   June 2014 - Present
Praxair  March 2013 - June 2013
Marsh  July 2012 - August 2012
Decathlon Internacional  June 2010 - September 2010

Skills
Hadoop, Python, Microsoft SQL Server, R, SAS Programming, Tableau, SPSS, Data Analysis, Microsoft Office, C++ Language, JMP, Crystal Ball, LISREL, PowerPoint, Minitab, Market Research, Photoshop, Project Management, Customer Service, Proteus, Keil, Microsoft Excel, Data Mining, Business Intelligence, Statistical Data..., Data Warehousing, Analysis, Hive

Education
University of Denver   2013 — 2015
Master of Science (MS), Business Analytics, 3.85

Shanghai University   2009 — 2013
Bachelor of Engineering (B.E.), Electrical Engineering and Automation

Tiffany May Tiffany May Greenacres, Washington Details
Tiffany May's Sykes Experience September 2008 - February 2010
Job Doing my own thing
Industry Consumer Services
Experience
Cancer Care Northwest  March 2014 - Present
Pointe Pest Control  February 2010 - March 2014
Sykes   September 2008 - February 2010
Riverstone Dental Care   October 2006 - March 2007

Skills
10 Key, Call Centers, Fax, Phone Etiquette, Telephone Skills, Appointment Scheduling, Customer Satisfaction, Filing, Multi-line Phone, Clerical Skills, Receptionist Duties, Customer Service

Education
Spokane Community College   2003 — 2005
Certificate, Dental Assisting/Assistant

Francisco Gómez Francisco Gómez Atlanta, Georgia Details
Francisco Gómez's Sykes Experience January 2000 - December 2004
Job Customer Solutions Manager HP Networking at HewlettPackard
Industry Information Technology and Services
Experience
Hewlett-Packard  July 2014 - Present
Hewlett-Packard  December 2012 - June 2014
Hewlett-Packard  January 2008 - December 2012
Hewlett-Packard  September 2005 - December 2008
Sykes   January 2000 - December 2004

Skills
Management, Program Management, Leadership, Cross-functional Team..., Networking, Quality Assurance, Service Delivery, Business Process..., Customer Service, Outsourcing Management, IT Service Management, Written & Oral..., Strategic Negotiations, Outsourcing, Data Center, Process Improvement

Education
Tecnológico de Costa Rica   2013 — 2015
Master's degree, Information Technology Project Management

Universidad Latina de Costa Rica   2005 — 2010
Bachelor of Applied Science (BASc), Computer Science

Carolyn Borden Carolyn Borden Miami/Fort Lauderdale Area Details
Carolyn Borden's Sykes Experience 2009 - 2011
Job Director of Training and Quality at alorica
Industry Outsourcing/Offshoring
Experience
Alorica  October 2014 - Present
Alorica  March 2014 - Present
Sitel  February 2011 - December 2013
Sykes Inc  January 2011 - February 2011
West Corporation  January 2009 - January 2011
Sykes   2009 - 2011
West Corporation  December 2006 - October 2008
ICT GROUP INC  January 2006 - January 2008

Skills
Strategic Planning, Talent Acquisition, Recruiting, Talent Management, Onboarding, Customer Satisfaction, Outsourcing, Employee Training, Soft Skills, Coaching, Vendor Management, Telemarketing, Succession Planning, Team Management, Organizational..., Training Delivery, Training, Employee Engagement, Leadership Development, Instructional Design, Performance Management, Inbound Marketing, Process Improvement, Quality Assurance, Customer Experience, Operations Management, Call Center, Employee Relations, Customer Service, Human Resources, Workforce Management, Training Needs Analysis, BPO, Team Leadership, CRM, Leadership, Customer Retention, Analysis, Hiring, Performance Improvement, Sales, Management, Team Building, Program Management, Contact Centers, New Hire Orientations, Interviews, Call Centers

Education
Spokane Community College

Caleb Carson Caleb Carson Arlington, Texas Details
Caleb Carson's Sykes Experience June 2014 - Present
Job Customer Service Representative at Sykes
Industry Computer & Network Security
Experience
Sykes   June 2014 - Present
Amazon  December 2013 - May 2014
Subway  May 2010 - August 2013
Major League Gaming  November 2009 - November 2012
Cybertech Industries   February 2011 - September 2012

Skills
Computer Forensics, Microsoft Office, Security, Customer Service, Security Clearance, Team Leadership, Project Management, Strategic Planning, Microsoft Excel, Team Building, Online Gaming, Self-motivated Team...

Education
Tarrant County College   2013 — 2017
Buisness Managment

Lamar High School   2006 — 2010

Erin Gallagher Erin Gallagher Tampa/St. Petersburg, Florida Area Details
Erin Gallagher's Sykes Experience September 2012 - Present
Job Strategic Sales & Marketing Management Professional
Industry Outsourcing/Offshoring
Experience
Erin Gallagher Consulting Group   January 2015 - Present
Sykes   September 2012 - Present
mdb&co   August 2012 - Present
Sykes   July 2011 - September 2012
Sykes   June 2009 - July 2011
Sykes   June 2008 - June 2009
Raymond James Financial  January 2008 - May 2008
University of Tampa  September 2006 - May 2008

Skills
Marketing Strategy, Analysis, Fundraising, Social Media Marketing, Customer Service, PowerPoint, Social Media, Editing, Data Analysis, Research, Online Marketing, Microsoft Office, Event Management, Public Relations, Microsoft Excel, Microsoft Word, Strategic Planning, Public Speaking, Proofreading, Content Writing, Writing, Process Improvement, Contract Management, Customer Relations, Excel, Budgeting, Word, Sales Management, Sales Operations, Salesforce.com, International Sales, Sales Presentations, Direct Sales, B2B Marketing Strategy, Digital Marketing, Integrated Marketing, Marketing, Leadership, Management, CRM, Market Research, Sales, Strategy, Budgets, Call Centers

Education
University of Tampa - John H. Sykes College of Business   2005 — 2009
Bachelor of Science, Marketing, Advertising

Swampscott High School   2001 — 2005

School of the Museum of Fine Arts   2003 — 2003
School of Continuing Studies: Highschool Program - Fine Arts

Jake Fassnacht Jake Fassnacht Tampa/St. Petersburg, Florida Area Details
Jake Fassnacht's Sykes Experience January 1997 - 2000
Job Owner at imageMEDIA
Industry Marketing and Advertising
Experience
One Brand Marketing   November 2011 - Present
eddmEXPERTS   2012 - Present
imageMEDIA  January 2000 - Present
Big Blue Farms   January 2005 - Present
trueBLUE Propagation   January 2005 - March 2012
Sykes   January 1997 - 2000
Talk America  1996 - 1998

Skills
Direct Mail, Brochures, Graphic Design, Business Cards, Banners, Digital Printing, Direct Marketing, Variable Data Printing, Wide Format Printing, Email Marketing, Print Management, Posters, Postcards, Marketing, Bindery, Pre-press, Branding & Identity, Offset Printing, Envelopes, Adobe Creative Suite, SEO, Web Marketing, Die Cutting, Print On Demand, Signs, Letterhead, Logo Design, Laminating, Direct Mail Campaigns, Layout, Management, Corporate Gifts, Image Editing, Team Leadership, Postal Regulations, Adobe Acrobat, Online Marketing, Advertising, B2B, Graphics, Labels, Color Management, Image Manipulation, Inkjet, Team Building, PPC, Cross Media Marketing, Web-to-print, Business Strategy, Business Development

Education
Universty of Phoenix   2000 — 2002
Business

St. Petersburg College   1996 — 1998
Business

Sarah-Rae Glass Sarah-Rae Glass Toronto, Canada Area Details
Sarah-Rae Glass's Sykes Experience August 2009 - Present
Job DMC SALES AGENT at Sykes
Industry Marketing and Advertising
Experience
Sykes   August 2009 - Present
Sykes   January 2007 - January 2008
Giant Tiger  October 2006 - December 2007

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Seneca College of Applied Arts and Technology   2008 — 2009
Practical Nursing, Practical Nursing, Vocational Nursing and Nursing Assistants

Lindsay Collegiate Vocational Institute   2004 — 2008
Ontario Secondary School Dimploma

Evelin Kiss Evelin Kiss Hungary area Details
Evelin Kiss's Sykes Experience December 2013 - Present
Job CSD Controller & Damage Subject Matter Expert at Sykes
Industry Oil & Energy
Experience
Sykes   December 2013 - Present
Sykes   April 2013 - December 2013
Sykes   April 2010 - April 2013
Sykes   October 2008 - April 2010

Skills
Workforce Management, BPO, Customer Satisfaction, Technical Support, Quotations, Maintenance Management, Operations Management, Call Centers, Process Improvement, Facilities Management, Workplace Safety, Analysis, Project Planning

Education
University of Szeged
English Philology

Guildford College, Surrey
English Studies

Tarrant County College
Computer Technology, English

Harkaly Private School
Business Administration

Secondary School for Economies
International Trade

Karen Kunzelmann Karen Kunzelmann Camdenton, Missouri Details
Karen Kunzelmann's Sykes Experience February 1997 - November 2001
Job Retired Human Resources Professional
Industry Human Resources
Experience
Retired and enjoying life at the Lake of the Ozarks   April 2015 - Present
Geotechnology, Inc.   June 2013 - Present
Geotechnology, Inc.   March 2005 - June 2013
Pulaski Bank  January 2001 - February 2005
Sykes   February 1997 - November 2001
Ceridian Enterprises   November 2000 - September 2001
Graphic Finishers of America   October 1998 - October 1999
Lutheran Senior Services  1994 - 1998
Matthews Book Company  1991 - 1994
Swank Audio Visuals  1990 - 1991

Skills
Lawson, Ceridian Source 500, Abra, Microsoft Office, Crystal Reports, HRIS, Benefits Administration, Workers Compensation, Employee Relations, Compliance, Training & Development, Project Implementation, Web Development, Administration, Business Analysis, Office Administration, Coaching, Orientation, Deltek, Benefit Administration, Ceridian, Employee Benefits, Policy, Affirmative Action, Conflict Resolution, Legal Compliance, HR Consulting, Leadership Development, Career Development, Process Improvement, Supervisory Skills, Outlook, Strategic Planning, Recruitment/Retention, Sourcing, Customer Service, HR Policies, Compensation, Benefits, Onboarding, Performance Management, Talent Management, Talent Acquisition, Employment Law, Labor Relations, Hiring, Human Capital Management, Mentoring, Interviewing, COBRA

Education
Webster UniversitySt   1987 — 1990
B.A, Business Administration, emphasis Human Resource Management

University of Missouri-Saint Louis   1984 — 1987
Business Administration and Management, General

St. Louis Community College   1975 — 1977
AA, General

Hazelwood Central High School   1970 — 1975
1976, Early Graduate 1975, attended Florissant Valley the final year of high school

Heather Escobedo Heather Escobedo Austin, Texas Area Details
Heather Escobedo's Sykes Experience February 2012 - February 2013
Job Experienced Human Resources Professional Based in Austin, TX
Industry Human Resources
Experience
Robert Half  April 2015 - Present
COGENT Infotech  April 2014 - December 2014
Technology Navigators, Inc.   March 2013 - December 2013
Sykes   February 2012 - February 2013
Data Foundry  October 2011 - February 2012
TeleTech  December 2006 - July 2011
TeleTech  August 2008 - August 2009
Orion International Consulting   1997 - 2001
U.S. Army, Ft. Shafter, HI   1991 - 1993

Skills
Highly Adaptable, Decision Making, International Business, Talent Acquisition, Technical Recruiting, Talent Management, Hiring, Compensation, Recruiting, Adaptation, Onboarding, BPO, Employee Engagement, Employee Relations, Performance Management, HRIS, Deferred Compensation, Human Resources, Applicant Tracking..., Workforce Planning, Taleo, Vendor Management, Sourcing, Personnel Management, Call Centers, Leadership, Employee Benefits, Organizational..., Management, Screening, New Hire Orientations, Temporary Staffing, College Recruiting, Internet Recruiting, Staffing Services, Benefits Negotiation, Benefits Administration, HR Consulting, Employer Branding, Interviews, Time Management, Executive Search, Temporary Placement, Job Descriptions, Succession Planning, Contract Recruitment, Employee Training, Resume Writing, Screening Resumes, HR Policies

Education
DeVry University - Austin, TX   2009 — 2011
BSTM, Human Resource Management

Tacoma Community College   2001 — 2003
Associate in Arts and Sciences, Business

The University of Texas at Austin
Human Resources Management Certificate Program, Human Resources Management

Felecia Titus Felecia Titus Houston, Texas Area Details
Felecia Titus's Sykes Experience June 2012 - December 2013
Job
Industry Oil & Energy
Experience
Carlton Staffing  December 2013 - Present
Sykes   June 2012 - December 2013
URS Corporation  January 2004 - June 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, SharePoint, SAP, Outlook, PeopleSoft, Lotus Notes, Electronic Filing, QuickBooks, Invoicing, Budgets, Administration, Customer Service, Data Entry, Accounting

Education
Texas Southern University

Irene Rico Irene Rico Seattle, Washington Details
Irene Rico's Sykes Experience June 2011 - September 2012
Job
Industry
Experience
Seattle University  June 2014 - Present
Mount Baker Community   August 2013 - Present
Lombardi/Hapke Residence   January 2013 - September 2014
Sykes   June 2011 - September 2012
Safeway  January 2009 - June 2011

Skills
Microsoft Office, Customer Service, Spanish, Time Management, Client Billing, Phone Etiquette, Student Leadership, Westlaw, Creative Writing, Working With Children, Social Media

Education
Seattle University   2012 — 2016
Bachelor's Degree

McLoughlin High School   2007 — 2011
High School

Steven Kilcoyne Steven Kilcoyne Eugene, Oregon Details
Steven Kilcoyne's Sykes Experience August 2013 - May 2014
Job Graphic Designer
Industry Entertainment
Experience
Paintball Games Inc.   February 2014 - Present
Sykes   August 2013 - May 2014
Lane Community College  July 2013 - July 2013
Selectemp Employment Services  March 2013 - June 2013
Harry & David  December 2012 - December 2012
Temple University  September 2011 - May 2012
GBRPA   July 2011 - August 2011
Absolutley Productions   February 2011 - May 2011
Temple University  September 2010 - December 2010

Skills
Video Production, Film, Final Cut Pro, Editing, Video, Video Editing, Film Production, Photoshop, Production Assistance, Customer Service, Short Films, Storytelling, Cinematography, Directing, Celtx, Web Video, DVD Studio Pro, Film Editing, Time Management, Managing Associates, Creative Writing, Social Media, Television, Post Production, Social Networking, Photography

Education
Temple University   2008 — 2012
Bachelor of Arts (B.A.), Film/Cinema/Video Studies

Amity Regional High School   2005 — 2008
High School Diploma, General Studies

Noémi Németh Noémi Németh Hungary area Details
Noémi Németh's Sykes Experience 2008 - 2009
Job Attended Semmelweis Egyetem
Industry Hospital & Health Care
Experience
BFKH   January 2014 - September 2014
National Public Health and Medical Officer's Service   February 2013 - June 2013
Semmelweis University  September 2012 - June 2013
Sykes   2008 - 2009
Raditec Kft.   2007 - 2008

Skills
Public Health, Environmental Science, Occupational Health, Food Safety, Microbiology, Healthcare, Medical Diagnostics, Logistics, Environmental Health

Education
Semmelweis Egyetem   2009 — 2013
Bachelor's Degree, Public Health

Jonathan Sumner Jonathan Sumner Versailles, Kentucky Details
Jonathan Sumner's Sykes Experience July 2008 - October 2010
Job Senior Payroll Specialist
Industry Higher Education
Experience
KCTCS  November 2011 - Present
Sullivan University  October 2010 - October 2011
Sykes   July 2008 - October 2010

Skills
Payroll, Recruiting, New Hire Orientations, Time Management, Human Resources, Customer Service, Data Entry, Administrative..., Public Speaking, Interviews, Leadership Development, Performance Management, Call Centers

Education
Sullivan University   2010 — 2011
AS, Business Management

Jason Ngunjiri Jason Ngunjiri Tampa, Florida Details
Jason Ngunjiri's Sykes Experience July 2008 - May 2012
Job IT Network Engineer
Industry Information Technology and Services
Experience
Sykes   July 2008 - May 2012
Stream Global Services  2006 - 2008

Skills
Network Administration, VPN, Cisco Technologies, Troubleshooting, Technical Support, DHCP, Windows XP

Education
University of South Florida   2006 — 2010
Bachelor's degree, Information Technology

Santa Fe Community College   2002 — 2006
Associate of Science (A.S.), Network Services Technology

Chet Zoltak Chet Zoltak Sarasota, Florida Details
Chet Zoltak's Sykes Experience September 2011 - August 2013
Job
Industry Human Resources
Experience
STRATEGIC LEARNING GROUP, INC   September 2014 - Present
SYKES Enterprises  August 2013 - September 2014
SYKES   September 2011 - August 2013
STRATEGIC LEARNING GROUP, INC   May 2010 - August 2011
AMERISOURCEBERGEN CORPORATION  January 2006 - April 2010
Philadelphia Human Resource Planning Society (PHRPS)   January 2007 - December 2009
The Timken Company  December 2004 - January 2006
Towers Perrin Administration Solutions   January 1998 - January 2003
Learning and Development Practice   January 1996 - January 1998
Towers Perrin  January 1992 - January 1996

Skills
Talent Management, Talent Acquisition, Succession Planning, Leadership Development, Metrics, Employee Engagement, 360 Feedback, Human Resources, HR Consulting, Management, Leadership, Outsourcing, Strategic Planning, Onboarding, Program Management, Business Planning, Organizational Design, Organizational..., Executive Management, Career Management, E-Learning, Strategy, Workforce Planning, Career Development, Applicant Tracking..., Business Strategy, Deferred Compensation, Employee Relations, Consulting, Performance Management, Training, Training Delivery, HRIS, Change Management, Organizational..., Executive Coaching, Management Development, Personnel Management, Culture Change

Education
Stevens Institute of Technology   1978 — 1981
M.S, Industrial/Organizational Psychology

Stevens Institute of Technology   1978 — 1981
MS Applied Psychology, Industrial and Organizational Psychology

Seton Hall University   1975 — 1977
B.A, Psychology

Tremayne Fritz Tremayne Fritz Sumter, South Carolina Details
Tremayne Fritz's Sykes Experience October 2010 - September 2013
Job Customer Service Rep III at Sykes
Industry Outsourcing/Offshoring
Experience
MainSpot Bingo   November 2014 - May 2015
Sykes   October 2010 - September 2013
South Carolina State University  August 2005 - January 2006
Gold Kist Inc.  June 2005 - August 2005

Skills
Digital Illustration, Photoshop, After Effects, Flash, Customer Service, Troubleshooting, Technical Support, Customer Satisfaction, Windows, Team Management, Process Improvement, Drawing, Windows 7, CRM

Education
South Carolina State University   2005 — 2009
Bachelor of Arts (BA), Web Page, Digital/Multimedia and Information Resources Design

Dwayne Green Dwayne Green Covington, Georgia Details
Dwayne Green's Sykes Experience 2014 - 2014
Job Administrative, Customer Service Representative & General Office Support
Industry Outsourcing/Offshoring
Experience
Kohl's Department Stores  November 2013 - Present
Fresh n Green Property Services, LLC.   December 2008 - Present
Randstad USA  February 1990 - August 2015
Hire Dynamics  June 2015 - July 2015
Office Team  February 1990 - April 2015
Volt  January 2015 - March 2015
Office Team  August 2014 - November 2014
Sykes   2014 - 2014
Cityside Management Corp.  May 2011 - March 2013
Publix Super Markets  March 2007 - December 2008

Skills
Leadership, Customer Service, Retail, Foreclosures, Sales, Property, Training, Customer Satisfaction, Administrative and..., Management, Microsoft Office, Data Entry, Outlook, Inventory Management, Team Leadership, Microsoft Excel, PowerPoint, Microsoft Word, Account Management, Sales Management, Salesforce.com, Forklift Operation, Warehouse staff, Order Picking

Education
Sheridan Technical Center   2001 — 2002
BICSI Certification, Telecommunications Level I

Miami Jackson Senior High School   1984 — 1988
High School Diploma, Computer operations

Deborah Townsend Deborah Townsend Lakeland, Florida Area Details
Deborah Townsend's Sykes Experience February 2013 - February 2014
Job Administrative Assistant at The Entrepreneur Options
Industry Retail
Experience
The Entrepreneur Options   February 2014 - Present
Avery Properties Inc.   December 2010 - Present
Sykes   February 2013 - February 2014
Teddy Bear Factory   January 2005 - February 2010
Interface AR   February 1998 - September 2002
Mutual Wholesale/USFoodservice   January 1985 - January 1990

Skills
Sales, Sales Management, New Business Development, Management, Customer Service, Real Estate, Negotiation, Selling, Retail, Marketing, Microsoft Office, Luxury, Investment Properties, Relocation, First Time Home Buyers, Microsoft Excel, Entrepreneurship, Contract Negotiation, Purchasing, Strategic Planning, Small Business, Team Building

Education
Richard Stockton College of New Jersey
Bachelor's degree, Business Administration and Management, General

BETI DYER BETI DYER Vero Beach, Florida Details
BETI DYER's Sykes Experience December 2007 - July 2011
Job Student at Sullivan and Cogliano Training Center
Industry
Experience
Sykes   December 2007 - July 2011
ICT  August 2004 - May 2006
RaceTrac Petroleum  March 2001 - June 2003
McDonald's Corporation  September 1997 - December 2002

Education
Sullivan and Cogliano Training Center   2011 — 2012

ST. JAMES ACADEMY   2004 — 2005
HIGH SCHOOL DIPLOMA, MATH ETC

Jeffrey Luber, MBA Jeffrey Luber, MBA Raleigh-Durham, North Carolina Area Details
Jeffrey Luber, MBA's Sykes Experience April 2000 - August 2001
Job Internal Audit Professional
Industry Consumer Goods
Experience
H&H Products Inc   April 2015 - July 2015
ITT Technical Institute  April 2013 - August 2014
Career-related coursework   January 2012 - April 2013
United Way of the Greater Triangle  August 2012 - November 2012
Non-profit organizations  May 2011 - August 2012
BB&T  May 2007 - April 2011
IT Temp Agencies   April 2003 - December 2006
Sykes   April 2000 - August 2001

Skills
Leadership, Fundraising, Nonprofits, Public Speaking, Non-profits, Microsoft Office, Customer Service, Community Outreach, Business Development, Team Building, Coaching, Career Counseling, Program Management, Leadership Development, Sales, Research, Business Networking, Risk Management, Organizational..., Workshop Facilitation, Volunteer Management, Program Development, Advocacy, Communications, Facilitation, CRM, Teaching, Team Leadership, Committee Leadership, Connecting People, Skills Coaching, Listening Skills, Professional Networking, Client Relationship..., Researching, Teaching Skills, Services Coordination, Stakeholder Liaison, Auditing

Education
University of Missouri-Columbia, College of Business
MBA, Adminstrative Management

Southern Illinois University, Edwardsville
BSBA, Accounting, Marketing

MyComputerCareer-TechSkills   2002 — 2003
A+, Net+, MCSA, Information Technology

Wake Technical Community College   2012 — 2013
Career Development

David Stacy David Stacy Lancaster, Kentucky Details
David Stacy's Sykes Experience August 2003 - January 2004
Job BMET III/Field Service Rep
Industry Higher Education
Experience
Crothall Healthcare  July 2012 - Present
University of Kentucky  June 2007 - July 2012
University of Kentucky Medical Center  June 2007 - June 2012
Spencerian College  January 2010 - March 2011
Sodexho CTM  February 2003 - June 2007
Sodexho CTM  January 2004 - May 2007
Sykes   August 2003 - January 2004
Sykes Enterprise  August 2002 - January 2004

Skills
Troubleshooting, Electronics, Computer Hardware, Biomedical Engineering, Medical Devices, Windows, Hardware Diagnostics, Microsoft Office, Process Improvement, Customer Service, Customer Satisfaction, Technical Documentation, Software Documentation, Microsoft Excel, Project Management, Technical Support, Healthcare, Leadership, Team Building, Healthcare Information..., EHR, Hospitals

Education
Spencerian College   2000 — 2002
Associate, Electronic Engineering Technology

Spencerian College-Lexington   2000 — 2002
Electronic Engineer, Engineer

Cordia High School   1997 — 2000

Cordia High School   1986 — 2000
College Prep

Jennifer Tebo Jennifer Tebo Buffalo, New York Details
Jennifer Tebo's Sykes Experience April 2010 - May 2011
Job
Industry Executive Office
Experience
HSBC  February 2012 - November 2012
Ingram Micro  May 2011 - November 2011
Sykes   April 2010 - May 2011

Skills
Call Centers, Customer Service, Customer Experience, Customer Satisfaction, Process Improvement, Workforce Management, Microsoft Office, Team Leadership, Microsoft Excel, Management, Operations Management, Troubleshooting, Time Management, Sales

Education
State University of New York College at Buffalo   2004 — 2006
Bachelor of Arts (B.A.), Journalism

Manthan Patel Manthan Patel Bensalem, Pennsylvania Details
Manthan Patel's Sykes Experience July 2011 - August 2011
Job Senior Advisor at Temple University Biology Society
Industry Research
Experience
Temple University Biology Society   January 2015 - Present
Temple University Emergency Medical Services   October 2012 - Present
Temple University Biology Society   June 2014 - January 2015
Temple University Biology Society   June 2013 - May 2014
Kulathinal Lab   August 2013 - April 2014
Sykes   July 2011 - August 2011

Skills
Leadership, Data Analysis, Teamwork, Public Speaking, Social Media, Research, Presentations, Microsoft Office, Data Entry, Event Planning, Customer Service, Time Management, Organization Skills, EMS, Cpr Certified, English, Hindi, Gujarati, Ctrax, C++, Java, C

Education
Temple University   2010 — 2015
Bachelor of Arts (BA), History & Biology

Pennsbury High School

Jeni Tauzier Jeni Tauzier United States Details
Jeni Tauzier's Sykes Experience 2006 - 2008
Job Office Administrator at Tauzier Law, LLC
Industry
Experience
Tauzier Law, LLC   January 2014 - Present
Sykes   2006 - 2008
De La Salle High School New Orleans  2000 - 2006

Education
University of New Orleans   2000 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General

Southeastern Louisiana University   1997 — 2000

Muhannad (Mo) Huneidi Muhannad (Mo) Huneidi Delray Beach, Florida Details
Muhannad (Mo) Huneidi's Sykes Experience May 1995 - December 2003
Job Sr. Infor Landmark Administrator at Velocity Technology Solutions
Industry Computer Software
Experience
Velocity Technology Solutions  May 2015 - Present
Hcc, LLC   April 2009 - Present
Ciber  September 2014 - April 2015
Mercy  August 2012 - August 2013
Lawson Software  April 2003 - April 2009
SyllogisTeks  December 2002 - December 2003
Sykes   May 1995 - December 2003
St. Louis Metropolitan Sewer District  May 1987 - May 1995
Taylor Consulting Group  September 1986 - March 1987
AG EDWARDS, INC   March 1984 - May 1985

Skills
Oracle Dba, Oracle PL/sql, Reporting Specialist, Websphere, IBM HTTP Server, Lawson, Oracle Applications, GIS software, IBM WebSphere, IBM TDS, Windows Server 2008, Unix Administration, Unix Shell Scripting, Lawson LBI, Lawson LBP, System Administration, Windows, Java, Oracle SQL, Crystal Reports, Software Implementation, ERP, Integration, Business Intelligence, EDI, SQL, Requirements Analysis, Business Analysis, Enterprise Software, Consultancy, Data Warehousing, Databases, Documentation, Security, AIX, Process Improvement, Financials, Testing, JavaScript, Microsoft SQL Server, Unix, Windows Server, Professional Services, SaaS, MS Project, Data Conversion, SDLC, Oracle Financial..., SharePoint, Software Documentation

Education
Southern Illinois University, Edwardsville   1984 — 1991
Master's Degree, Masters of Arts in Quantitative Economics, Econometrics

Southern Illinois University, Edwardsville   1980 — 1984
BS, Civil Engineering

Julia Prokhor Julia Prokhor Sumter, South Carolina Details
Julia Prokhor's Sykes Experience 2012 - 2012
Job Customer Service
Industry Restaurants
Experience
Ollies Bargain Outlets  September 2011 - July 2012
Sykes   2012 - 2012

Skills
Microsoft Office, Russian, Ukrainian, Cashiering, Top-notch Customer..., Quick & Eager Learner, Friendly Personality

Education
Spartanburg Community College   2009 — 2013

Penn Foster Home School   2008 — 2009
Diploma, High School/Secondary Diplomas and Certificates

James Feller James Feller Rochester, New York Area Details
James Feller's Sykes Experience January 2004 - June 2008
Job Sales/Service Agent at State Farm
Industry Insurance
Experience
State Farm  July 2014 - Present
GEICO  May 2011 - April 2014
KeyBank  June 2008 - March 2010
Sykes   January 2004 - June 2008
Army National Guard  February 2003 - November 2003

Skills
Credit, Banking, Microsoft Office, Customer Service, Public Speaking, Leadership, Insurance, Sales, PowerPoint, Policy, Team Building, Training

Education
State University of New York College at Buffalo   2009 — 2010
Master of Arts (M.A.), History

State University of New York College at Brockport   1997 — 2002
Bachelor's degree, History

Dennis Painter, CTP Dennis Painter, CTP Lakeland, Florida Details
Dennis Painter, CTP's Sykes Experience April 2005 - May 2012
Job Senior Manager, Global Finance Treasury Services at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
Sykes Enterprises, Inc.   June 2015 - Present
Sykes Enterprises, Inc.   May 2012 - June 2015
Sykes   April 2005 - May 2012

Skills
Financial Analysis, Financial Reporting, Forecasting

Education
Tennessee Wesleyan College
Bachelor's Degree, Accounting and Finance

sarah cordle sarah cordle United States Details
sarah cordle's Sykes Experience April 2011 - October 2012
Job
Industry Automotive
Experience
prestige ford  March 2014 - Present
Sykes   April 2011 - October 2012
ratliff properties   May 2009 - December 2010

Skills
Customer Service, Consulting, Microsoft Excel, Internet, Military, Social Media, Microsoft Word, Microsoft Office, Social Networking, Organization, PowerPoint, Research, Strategic Planning, Sports, Typing, Writing, YouTube, Zumba

Education
Southwest Virginia Community College   2011 — 2013
certificate, Pharmacy Technician/Assistant

richlands high school   2007 — 2010
high school diploma, High School/Secondary Diplomas and Certificates

Pablo Diaz Pablo Diaz Greater New York City Area Details
Pablo Diaz's Sykes Experience May 2010 - December 2010
Job Associate at Leadership Capital Group
Industry Human Resources
Experience
Leadership Capital Group  January 2011 - Present
Sykes   May 2010 - December 2010
Quadrant Information Services  May 2006 - March 2010
DHL Express  June 2003 - December 2005

Skills
Recruiting, Executive Search, Talent Management, Leadership, Talent Acquisition, Business Development, Start-ups, Performance Management, Team Management, Management Consulting, Technical Recruiting, Change Management, Strategic Planning, Program Management, Team Building, Management, Sales, Strategy, Software Development, Consulting, Operations Management, Business Strategy, Team Leadership, Executive Management, Organizational..., Leadership Development, Outsourcing, Sourcing, Entrepreneurship, Human Resources, Analysis, Executive Coaching, Employee Engagement, Strategic Partnerships

Education
Tecnológico de Costa Rica

Nikole Hines Nikole Hines Burlington, Washington Details
Nikole Hines's Sykes Experience September 2010 - Present
Job Assistant Team Lead at Sykes Home
Industry Entertainment
Experience
Sykes   September 2010 - Present
"Self Employed"   August 2006 - Present
Whidbey Island Manor   December 2002 - August 2006

Skills
Microsoft Office, Customer Service, Healthcare Information..., Technical Support, Education

Education
Skagit Valley College   2013 — 2015
Associate of Science (AS), Computer Software Engineering

Hongyu(Henry) Chen Hongyu(Henry) Chen Toronto, Canada Area Details
Hongyu(Henry) Chen's Sykes Experience November 2012 - January 2013
Job Network Engineer, Specialized in Network Design, Implementation, Analysis, Testing and Troubleshooting
Industry Telecommunications
Experience
Tertec   October 2013 - November 2013
Sykes   November 2012 - January 2013
the 54th Research Institute of CETC   July 2004 - February 2011

Skills
Embedded Systems, Switches, TCP/IP, Telecommunications, Troubleshooting, Integration, VoIP, Microprocessors, Wireless, Circuit Design, Mobile Devices, SDH, Network Engineering, Cisco VoIP, PCB design, Networking, Network Administration, FPGA, WAN, Technical Support, Ethernet, Workforce Management, GSM, VLAN, Debugging, OSPF, Control Systems Design, RF, HSRP, Cisco Routers, ATM networks, C/C#, Service Delivery, BGP, MPLS VPN, Mixed Signal, Testing, Customer Experience, Call Centers, GLBP, Cisco Technologies, MPLS, IP, IP VPN, LTE, EIGRP, DNS, DHCP, Network Design

Education
Netplus College   2015 — 2015
CCNP Voice

IWES bridging program, The Information and Communications Technology Council (ICTC)   2014 — 2014

Seneca College of Applied Arts and Technology   2013 — 2014

Xidian University   2000 — 2004
Master's Degree, Electrical, Electronics and Communications Engineering

Xidian University   1987 — 1991
Bachelor's degree, Electrical and Electronics Engineering

ELT   2013 — 2013

Jorge Segarra Jorge Segarra Land O Lakes, Florida Details
Jorge Segarra's Sykes Experience 2005 - 2005
Job Senior Consultant at Microsoft
Industry Information Technology and Services
Experience
Microsoft  July 2014 - Present
Professional Association for SQL Server  2008 - Present
Microsoft  July 2011 - July 2014
Pragmatic Works  October 2010 - July 2014
Bank of America  June 2010 - October 2010
University Community Hospital  April 2008 - June 2010
Southwest Florida Water Management District  March 2006 - April 2008
Southwest Florida Water Management District  March 2005 - March 2007
Sykes   2005 - 2005

Skills
SQL Server, T-SQL, Databases, Disaster Recovery, SQL, SSIS, Windows Server, SSRS, Access, C#, SharePoint, Business Intelligence, VB.NET, Database Design, VMware, System Administration, Database Administration, Windows, Clustering, High Availability, Data Warehousing, SSAS, Database Development, Performance Tuning, Windows Server 2003, Windows Server 2008, Database Management, ETL, Bow hunting, Nunchuku, Microsoft SQL Server, Virtualization, Data Modeling, Social Networking, Adult Diapers, Cluster, OLAP, Pole Dancing, Analysis Services, Visio, Visual Studio, Data Integration, Hunting, Relational Databases, Replication, IIS, ASP.NET, Active Directory, Cloud Computing, .NET

Education
Syracuse University   2001 — 2005
Bachelor of Science (BS), Information Managment and Technology

Tampa Catholic   1997 — 2001

Old School

Robert Eickleberry Robert Eickleberry Arkansas City, Kansas Details
Robert Eickleberry's Sykes Experience January 1998 - January 1999
Job Director Of Technology at Winfield USD 465
Industry Information Technology and Services
Experience
Winfield USD 465  January 2012 - Present
Compucom - GE Aviation   October 2009 - January 2012
Wichita Area Technical College (WATC)   June 2008 - October 2009
Galaxie Business Equipment, Inc   June 2005 - September 2007
MentalDesign.com   January 2000 - January 2005
Heartspring  September 2003 - November 2004
Traveler  April 2001 - June 2003
Sykes   January 1998 - January 1999

Skills
Windows 7, Microsoft Exchange, Dreamweaver, Windows Server, Active Directory, Operating Systems, Technical Support, VPN, Windows, Servers, Networking, System Administration, SQL, Security, IIS

Education
Southwestern College   2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.98

Southwestern College   2003 — 2005
Bachelors, Computer Programming

Cowley College, Arkansas
Associates Degree, Graphic Design

Erin F. Sheldon Erin F. Sheldon Greater Philadelphia Area Details
Erin F. Sheldon's Sykes Experience January 2013 - Present
Job Mental Health Professional
Industry Mental Health Care
Experience
Sykes   January 2013 - Present
Alliance Healthcare Information, Inc.   November 2009 - October 2011
Maternal Child Consortium  May 2008 - November 2009
Bethanna  October 2003 - April 2008

Skills
Interventions, Therapists, Management, Training, Healthcare, Treatment, Mental Health, Human Resources, Behavior Modification

Education
Walden University   2012 — 2015
MS, Mental Health Counseling/Counselor

SUNY Cortland   1998 — 2002
BS, Biological Sciences, Chemistry

Jason Goble Jason Goble Greater Pittsburgh Area Details
Jason Goble's Sykes Experience January 1997 - March 2001
Job FullTime Seminarian pursuing ordination into the sacred order of priests within the Anglican Church in North America
Industry Religious Institutions
Experience
UPMC  October 2014 - May 2015
University Athletic Association  March 2008 - August 2013
Sage  November 2005 - March 2008
University Athletic Association  November 2004 - November 2005
Bivuac   April 2004 - November 2004
University Athletic Association  July 2002 - April 2004
TMP Worldwide  February 2002 - July 2002
Knight Enterprises  March 2001 - November 2001
Sykes   January 1997 - March 2001

Skills
Microsoft SQL Server, Databases, .NET, C#, Oracle, Windows, Software Documentation, Programming, T-SQL, SQL, Business Process, Web Applications, Software Project..., SharePoint, Management, JavaScript, Database Administration, Leadership, SSIS, Requirements Analysis, Web Services, ASP.NET, JD Edwards, Data Analysis, SQL Server, Web Development, ASP.NET MVC, Software Implementation, System Administration, Preaching, Pastoral Care, Christian Theology, Nonprofits, Marketing, Pastoral Counseling, Biblical Hebrew, Koine Greek, Volunteer Management, Public Speaking

Education
Trinity Episcopal School for Ministry   2013 — 2016
Master of Divinity (MDiv), Church Planting

University of Florida   1994 — 2011
BS, Family Youth and Community Sciences

Santa Fe College   2003 — 2008
AA, General Education

John Austin Ella John Austin Ella Cerritos, California Details
John Austin Ella's Sykes Experience October 2007 - May 2010
Job Tier III Virtual Desktop Support at Mazda North American Operations
Industry Financial Services
Experience
Mazda North American Operations  February 2014 - Present
JPMorgan Chase  January 2011 - December 2013
Bank of America  July 2010 - December 2010
Sykes   October 2007 - May 2010
Trend Micro  January 2005 - September 2007

Skills
Technical Support, Trend Micro Anti-Virus, Citrix, Citrix Metaframe, Virtualization, Microsoft Office, Symantec Endpoint..., VMware, Windows, Windows Server, Windows 7, Windows XP Pro, Microsoft Exchange, Remote Desktop, Active Directory

Education
San Beda College   2001 — 2004
Bachelor's degree, Computer and Information Sciences, General

Nathan Chartrand Nathan Chartrand Lakeland, Florida Details
Nathan Chartrand's Sykes Experience January 2013 - Present
Job Operations Management Desk Analyst at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   January 2013 - Present
hhgregg  June 2012 - December 2012
Moffett Road Assembly   June 2011 - August 2011
Total Language Plus   June 2006 - August 2009

Skills
Analytics, Management, Sales, Youth Work, Youth Leadership, Creative Writing, Philosophy, PowerPoint, Microsoft Excel, Public Speaking, Pastoral Counseling, Training, Writing, Account Management, Time Management, Customer Satisfaction, Teamwork, Customer Service, Press Releases

Education
Southeastern University   2009 — 2012
Bachelor of Arts (B.A.), Practical Theology

F. Kevin Figueroa F. Kevin Figueroa Jacksonville, Florida Area Details
F. Kevin Figueroa's Sykes Experience August 2001 - February 2005
Job Mortgage Services at Bank of America
Industry Consumer Services
Experience
Bank of America  May 2014 - Present
Poseidon Environmental Services, Inc.   July 2012 - May 2013
Enhanced Recovery Company, LLC  October 2007 - February 2011
ADT  March 2005 - August 2007
Sykes   August 2001 - February 2005
Century 21  August 1999 - August 2001

Skills
Billing Systems, Billing Solutions, Strategic Planning, Customer Service, Coordination, Quality Auditing, Quote Preparation, Collections, Typing, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Negotiation, Internet, Research, Online Research, Schedules, Call Centers, Team Building, Waste Management, Hazardous Waste..., ACH, FDCPA, Technical Support, Network Security, Web Design, Multiple Listing Service, Rent Collection, Coaching, Customer Experience, Team Leadership, Teamwork, Software Documentation, Windows, Debt Management, Transportation, Invoicing, Credit Cards

Education
University of North Florida   2005 — 2006
Business Administration and Management, General

Santa Fe College   2001 — 2004
Business, Psychology, Computer Networking

Sharyn Wang Sharyn Wang Greater Los Angeles Area Details
Sharyn Wang's Sykes Experience November 2001 - May 2006
Job Assistant Manager at 800 TeleServices (Shanghai) Information Service Co., Ltd.
Industry Telecommunications
Experience
800 TeleServices (Shanghai) Information Service Co., Ltd.   July 2007 - August 2014
RICS  October 2006 - April 2007
Sykes   November 2001 - May 2006

Skills
Telecommunications, Call Centers, Team Leadership, Management, Project Management, Customer Service, Process Improvement, Team Management, Project Planning, Microsoft Office, Operations Management, Team Building, 客户满意度, 管理人员, 培训

Education
Shanghai University   1998 — 2000
Associate's degree, International Business

Edward Zhao Edward Zhao Greater Los Angeles Area Details
Edward Zhao's Sykes Experience 2000 - August 2004
Job Associate Database Administrator at CedarsSinai
Industry Computer Hardware
Experience
Cedars-Sinai  January 2015 - Present
Dignity Health  September 2014 - January 2015
Intel  August 2004 - May 2014
Sykes   2000 - August 2004

Skills
Intel, Semiconductors, Hardware, Testing, Product Management, Processors, Device Drivers, Process Improvement, Servers, Technical Training, Computer Hardware, Program Management, Telecommunications, Vendor Management, TCP/IP, Server Architecture, Technical Support, Embedded Systems, Product Development, Technical Marketing, Hardware Architecture, Computer Architecture, Microprocessors, Firmware, Storage, Ethernet, System Architecture, Linux Kernel, Multithreading

Education
Shanghai Jiao Tong University   1992 — 1996
Bachelor of Engineering (B.E.), Mechanical Engineering

Wei Yu High School   1986 — 1992

Craig Leadon Craig Leadon Eugene, Oregon Area Details
Craig Leadon's Sykes Experience April 2013 - August 2014
Job EDMS Shift Operations Manager at State of Oregon, DHS, Image and Records Management Services
Industry Outsourcing/Offshoring
Experience
State of Oregon, DHS, Image and Records Management Services   October 2014 - Present
Sykes   April 2013 - August 2014
Palo Alto Software  November 2009 - April 2013
Enterprise Rent-A-Car  March 2008 - November 2009
Qwest Communications  July 1996 - May 2007
C.J. Pepper's   June 1994 - July 1997

Skills
SaaS, Customer Satisfaction, Customer Service, Call Center, Strategic Planning, Microsoft Word, Business Development, Management, Team Leadership, Leadership, Product Management, Sales Management, Customer Retention, Contract Negotiation, Call Centers, Account Management, Sales, Vendor Management, Operations Management, Strategic Partnerships, Sales Operations, Customer Experience, CRM, Cross-functional Team..., Process Improvement

Education
University of Oregon - Charles H. Lundquist College of Business   1992 — 1994
M.B.A., Business

Carroll College   1987 — 1989
B.A., Political Science

Santa Clara University   1985 — 1987
Political Science

Sam Barlow High School   1981 — 1985

Cherie McGhee Cherie McGhee Greater Atlanta Area Details
Cherie McGhee's Sykes Experience August 2014 - August 2015
Job Underwriting Service Assistant at State Farm
Industry Consumer Goods
Experience
State Farm  August 2015 - Present
Asurion  July 2015 - August 2015
Sykes   August 2014 - August 2015
Convergys  July 2013 - May 2014
MedPro Billing  March 2013 - June 2013
WinCup  January 2005 - May 2011
Blue Thunder   February 2004 - March 2005
East Coast Fire Protection  January 2003 - February 2004
Fleet  January 1999 - January 2004

Skills
Administrative..., Payroll, Human Resources, Recruiting, Customer Service, Data Entry, Front Office, Microsoft Office, Process Improvement, Management, Team Leadership, Team Building, Accounting, Marketing, New Hire Orientations, Call Centers, Training, Invoicing, Sales, Strategic Planning, Leadership, Operations Management, Negotiation, Time Management, Process Scheduler, Coaching, Administrative...

Education
Sanford-Brown College-Atlanta   2012 — 2013
Medical Billing & Coding certificate, Medical Insurance Specialist/Medical Biller

Avondale High School   1984 — 1988
Diploma

Maude BOUJU Maude BOUJU San Francisco Bay Area Details
Maude BOUJU's Sykes Experience June 1999 - June 2003
Job Freelance Professional Photographer
Industry
Experience
Freelance Professional Photographer   April 2015 - Present
TRACKERS EARTH  June 2014 - July 2015
Clari-kids   June 2005 - September 2012
French City Hall   2008 - May 2012
Sykes   June 1999 - June 2003
Microsoft  December 1996 - 1999
Microsoft  November 1994 - November 1996
Microsoft  April 1992 - October 1994

Skills
Communication Skills, Call Center, Team Management, Press Relations, Customer Experience, Customer Satisfaction, Vendor Management, Solution Selling, Pre-sales, Partner Management, Data Center, Project Management, Localization, Business Development, Passion for Technology, Passion for Quality, Customer Service, Key Account Management, Sales, International Project..., Team Leadership, CRM, Microsoft Technologies, French, Multi-Cultural Team..., Call Centers, Call Center Development, New Business Development, Outsourcing, Enjoy Challenges, Positivity, Start-ups, Fluent French and..., US Citizen

Education
The George Washington University   1987 — 1991
Bachelor's Degree, Computer Sciences

Matthew Browning Matthew Browning Greater Seattle Area Details
Matthew Browning's Sykes Experience July 1999 - September 2001
Job Senior Manager, Technical Support
Industry Marketing and Advertising
Experience
CDK Global  June 2006 - Present
Lifelong AIDS Alliance  September 2005 - December 2009
ShareBuilder.com   June 2003 - June 2006
Finlay Fine Jewelry  September 2001 - June 2003
Sykes   July 1999 - September 2001

Skills
Customer Satisfaction, Management, Leadership, Customer Service, Salesforce.com, Call Center, Process Improvement, Customer Retention, CRM, Call Centers, Vendor Management, SaaS, E-commerce, Team Leadership, Technical Support, Account Management, Solution Selling, Budgets, Training, Cross-functional Team..., Enterprise Software, Human Resources, Business Analysis, Strategy, Technical Services, Technical Staff..., Troubleshooting, Sales, Customer Experience, Analytics, Project Management, Product Management, Program Management, Analysis, Software Documentation, Time Management, Team Building, Product Marketing, Non-profit Boards, Non-profit Volunteering, Digital Marketing

Education
Southern Oregon University

Rickey Griffey Rickey Griffey Indianapolis, Indiana Details
Rickey Griffey's Sykes Experience May 2009 - November 2010
Job Operations Team Manager at DialAmerica
Industry Telecommunications
Experience
DialAmerica  April 2015 - Present
Priority Payment Systems  March 2013 - February 2015
GarbageMan A Green Company  October 2012 - March 2013
Teleservices Direct  September 2011 - October 2012
Back Office Support Systems  November 2010 - September 2011
Sykes   May 2009 - November 2010
CDG Management  2003 - 2009

Skills
Call Center Development, Call center start-up, Customer Service, Telemarketing, Training, Quality Management, Quality Assurance, Operations Management, Customer Satisfaction, Vendor Management, Call Centers, Lead Generation, CRM, Coaching, Strategic Planning, Outsourcing, Program Management, Leadership, Employee Training, Management, Customer Experience, Team Building, Customer Retention, Telecommunications, Analysis, Sales Operations, Account Management, Process Improvement, Team Leadership, Sales, Performance Management, Workforce Management, Team Management, BPO, Sales Management, New Business Development, Contact Centers

Education
Southeast Kentucky Community and Technical College   2005 — 2007
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.0

Harlan High School   2001 — 2005
High School Diploma, General Studies

Sherman Hasselstrom Sherman Hasselstrom Greater Philadelphia Area Details
Sherman Hasselstrom's Sykes Experience October 2006 - January 2007
Job Assistant Vice President, Regional Training Coordinator at Morgan Stanley
Industry Financial Services
Experience
Morgan Stanley Wealth Management  July 2010 - Present
Morgan Stanley  February 2007 - June 2010
Sykes   October 2006 - January 2007
CNBC Europe  July 2006 - August 2006
Syracuse University  January 2003 - May 2006
Sykes   June 2000 - August 2002

Skills
Technical Writing, Microsoft Office, Financial Services, Process Improvement, PowerPoint, Social Media, Public Speaking, Project Management, Microsoft Excel, Customer Service, Access, Data Analysis, Investments, Leadership, Analysis, Management

Education
Syracuse University   2002 — 2006
BS, Broadcast Journalism

Paul Zizzo Paul Zizzo Bardstown, Kentucky Details
Paul Zizzo's Sykes Experience March 2014 - February 2015
Job Customer Service and Sales
Industry Consumer Services
Experience
Sykes   March 2014 - February 2015
Ford Motor Company  1997 - 2012

Skills
Supplier Quality, Six Sigma, TQM, Product Quality, Customer Service, Lean Manufacturing, Quality Management, Automotive, Microsoft Excel, Management, Sales, Social Media Marketing

Education
Spalding University
Bachelor's degree, Communication and Media Studies

Spalding University
Bachelor's degree, Communication, General

Elizabeth Ahner Elizabeth Ahner Tampa/St. Petersburg, Florida Area Details
Elizabeth Ahner's Sykes Experience July 2011 - January 2012
Job Client Services Account Manager at Bankers Warranty Group
Industry Insurance
Experience
Bankers Warranty Group  March 2015 - Present
Bankers Insurance Group  July 2013 - March 2015
Midwestern Solutions   February 2013 - January 2015
Sykes   July 2011 - January 2012
CI Select  May 2007 - May 2011

Skills
Customer Service, Accounts Payable, Data Entry, Microsoft Office, Microsoft Excel, Direct Sales, Microsoft Word, Selling, Forecasting, Sales, Lawson General Ledger, Google Docs, Employee Training, Pitch Work, Creative Pitching, Multi Tasking, Salesforce.com, AS400 system, AS400 Administration, ImageNow, Notary Public, Account Management

Education
Webster University   2004 — 2006
Secondary Education and Teaching

St. Louis Community College   2006 — 2007

Olympia Dinkins Olympia Dinkins Sumter, South Carolina Details
Olympia Dinkins's Sykes Experience June 2010 - July 2013
Job CoManager at Bath and Body Works
Industry Outsourcing/Offshoring
Experience
Bath and Body Works  July 2013 - Present
Sykes   June 2010 - July 2013
Sykes   June 2010 - September 2010
Teleperformance, USA  January 2010 - June 2010
Enrichment Programs   August 2008 - January 2010
Victoria's Secret  August 2002 - January 2007
Bath & Body Works  May 2005 - July 2006
Victoria'  August 2002 - February 2003

Skills
Political Science, Customer Satisfaction, Teaching, Training, Mentoring, Management, Leadership, Customer Service, Sales, Employee Training, Store Management, Team Building, Team Leadership, Recruiting

Education
Strayer University   2014 — 2016
Master of Public Administration (MPA), Consumer Services and Advocacy

South Carolina State University   2003 — 2007
Bachelor of Arts (B.A.), Political Science and Government

Ivett Körtvélyesi Ivett Körtvélyesi Hungary area Details
Ivett Körtvélyesi's Sykes Experience 2003 - 2003
Job kindergarden teacher
Industry Education Management
Experience
Óvoda   May 2015 - Present
Ludove Noviny   January 2012 - April 2015
Indesit Company  March 2004 - 2011
Hamu es Gyemant   2004 - 2008
Sykes   2003 - 2003

Skills
Journalism, Feature Articles

Education
Szent István Egyetem   2011 — 2014
Bachelor's degree, Kindergarten/Preschool Education and Teaching

Szent István Egyetem   2011 — 2014
Bachelor's degree, Special Education and Teaching

Szent István Egyetem   2011 — 2014
Bachelor's degree, Ethnic, Cultural Minority, Gender, and Group Studies

Comenius University Bratislava   1993 — 2002
Master's degree, Journalism

Comenius University Bratislava   1996 — 2000
Secondary Education and Teaching

Deonte Allbrooks Deonte Allbrooks Raeford, North Carolina Details
Deonte Allbrooks's Sykes Experience November 2013 - June 2014
Job Customer Service Professional
Industry Retail
Experience
WIS International  March 2015 - Present
Time Warner Cable  June 2014 - February 2015
Sykes   November 2013 - June 2014
Walmart  February 2013 - August 2013
Food Lion  April 2011 - April 2012

Skills
Microsoft Excel, Microsoft Word, microsoft access, Desktop Publishing, Supervising, Lottery, Money Transfers, Refunds, Customer Service, Customer Satisfaction, Retail, Customer Experience, Access

Education
University of North Carolina at Pembroke   2011 — 2015
Still Studying, Mathematics and Computer Science

University of North Carolina at Pembroke   2011 — 2015
Computer Science and Mathematics

Sandhills Community College   2010 — 2011
Dual Enrollment

Hoke County High School   2007 — 2011
High School Diploma

Geoffrey Bracken Geoffrey Bracken Spokane, Washington Area Details
Geoffrey Bracken's Sykes Experience September 2010 - July 2011
Job Claims Representative at Liberty Mutual
Industry Insurance
Experience
Liberty Mutual Insurance  April 2015 - Present
Travelers  December 2011 - March 2015
Sykes   September 2010 - July 2011
CSV  March 2010 - August 2010

Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Liability, Casualty, Claim, Workers Compensation, Commercial Lines, Legal Liability, Professional Liability, Customer Service, Call Centers, Claims Management, Casualty Insurance, Microsoft Office

Education
Spokane Falls Community College   2008 — 2010
Associate of Arts (AA), General Studies

Chris Haase Chris Haase Saint Louis, Missouri Details
Chris Haase's Sykes Experience February 2012 - Present
Job Tier 2 Help Desk
Industry Outsourcing/Offshoring
Experience
Sykes   February 2012 - Present
Alpine Access  March 2010 - February 2012
Alpine Access  August 2009 - March 2010

Skills
Call Centers, Technical Support, Help Desk Support, Troubleshooting, Active Directory, BPO, Windows XP, Windows 7, Workforce Management, Service Desk, Sla, Computer Hardware, Service Delivery, Windows Server, Contact Centers, Avaya, Incident Management, ITIL, Servers, VPN

Education
St. Louis Community College   2007 — 2009
Associate's degree, Computer Science

Unitec   2001 — 2003
CCNA, A+, Computer Systems Networking and Telecommunications

Samantha Teibel Samantha Teibel Greater Philadelphia Area Details
Samantha Teibel's Sykes Experience February 2011 - January 2013
Job Senior Application Analyst Altegra Health
Industry Information Technology and Services
Experience
Altegra Health  March 2015 - Present
Altegra Health  January 2013 - Present
Sykes   February 2011 - January 2013
Sykes   2009 - 2010

Skills
Outsourcing, Call Center, Account Management, Process Improvement, BPO, Workforce Management, Management, Project Management, Security, Salesforce.com, Visio, Avaya, CRM, Customer Satisfaction, Customer Service, Service Delivery, Program Management, Call Centers, Business Analysis, Strategy, Vendor Management, B2B, SDLC, Software Documentation

Education
Syracuse University   2005 — 2009
Information Technology

Corwin Peterson Corwin Peterson Eugene, Oregon Area Details
Corwin Peterson's Sykes Experience January 2014 - Present
Job Site Director at Sykes
Industry Information Technology and Services
Experience
Sykes   January 2014 - Present
Metaverse Mod Squad  July 2013 - October 2013
Private Consultant  November 2011 - July 2013
Stream Global Services  June 2007 - October 2011
Stream Global Services  2002 - 2007
Software Spectrum  January 2000 - May 2002
Wagstaff Eng   May 1995 - December 1999

Skills
Call Center, BPO, Service Delivery, Avaya, Offshoring, Customer Satisfaction, Workforce Management, Customer Experience, Outsourcing, Outbound, Operations Management, Metrics, Contact Centre, Vendor Management, People Management, P&L Management, Performance Management, Customer Service, Process Improvement, Quality Management, Six Sigma, IVR, Business Process..., Customer Relations, Quality Assurance, Coaching, IEX, Troubleshooting, Lotus Notes, Change Management, Hiring, Team Building, Computer Hardware, Mentoring, Staff Development, Capacity Planning, P&L, Forecasting, Supervisory Skills, SLA, Account Management, Cross-functional Team..., Employee Relations, Cost Reduction, Contract Negotiations, Problem Solving, Cost Control, Process Development, Scheduling, Process Scheduler

Education
University of Idaho

Spokane Community College

Jonathan Goodfellow Jonathan Goodfellow Lakeland, Florida Area Details
Jonathan Goodfellow's Sykes Experience December 2014 - Present
Job Building relationships with Job seekers
Industry Higher Education
Experience
Sykes   December 2014 - Present
Sykes   August 2013 - December 2014
Southeastern University  August 2011 - May 2013

Skills
Recruiting, Internet Recruiting, Behavioral Interviewing, Motivational..., Interview Skills, Interview Preparation, Pre-screening, Strategic Sourcing, Social Media Advertising, Online Advertising, Relationship Management, Online Reputation..., Onboarding, Applicant Tracking..., Community Engagement, Inter-departmental..., Call Center Development, Operations Management, Solution Implementation, Thought Leadership, Editing, Camera Operating, Film Editing, Video Editing, Leadership, Sports Photography, Multi-camera Directing, Broadcast Camera..., Television Directing, Sports Statistics, Photography, Video Production, Final Cut Pro

Education
Southeastern University   2011 — 2013
Bachelor's degree, Communications, 3.70

Hillsborough Community College   2008 — 2010
Associate of Arts (A.A.), Education, 3.49

Istvan Hornyak Istvan Hornyak Hungary area Details
Istvan Hornyak's Sykes Experience October 2006 - April 2007
Job Head of Customer Services Dept. at Budapest Sewage Works Ltd.
Industry Utilities
Experience
Budapest Sewage Works Ltd.   April 2008 - Present
Teleperformance  April 2007 - April 2008
Sykes   October 2006 - April 2007
Sykes   June 2005 - October 2006
Sykes   November 2004 - June 2005
Sykes   May 2004 - November 2004
Sykes   October 2003 - May 2004

Skills
Account Management, Sales, Customer Service, CRM, Call Centers, E-payments, Coaching, Project Management, Presentations, Negotiation, Customer Satisfaction, Contact Centers, Strategic Planning, SAP CRM, Oracle CRM, Team Leadership, Leadership, Management, Outsourcing, Team Management

Education
University of Szeged   1998 — 2003
BsC, Health Education

The Manchester Metropolitan University   2000 — 2000
Erasmus scholarship, Health and social studies

Carol Waggoner Carol Waggoner Greater St. Louis Area Details
Carol Waggoner's Sykes Experience October 1999 - October 2005
Job Account Manager
Industry Information Services
Experience
Ferguson Consulting Inc  January 2014 - July 2015
Envision  October 2005 - August 2013
Sykes   October 1999 - October 2005
Capgemini  1995 - 1999

Education
Southeast Missouri State University
Bachelor of Science (BS), Education

Darla (Angle) Arrendale Darla (Angle) Arrendale Greater Omaha Area Details
Darla (Angle) Arrendale's Sykes Experience November 2014 - Present
Job Customer Care Professional at Alpine Access
Industry Executive Office
Experience
Sykes   November 2014 - Present
Sykes   November 2013 - Present
Pink Zebra Home  May 2013 - Present
Enviro-Tech Pest Services   July 2012 - June 2013
ARMSTRONG CABINETS  January 2004 - December 2009
Armstrong World Industries  January 2004 - December 2009
HOME PEST CONTROL   March 2002 - March 2004
Phoenix Pest and Termite Control   January 1999 - January 2001

Skills
Inventory Management, Shipping, Customer Service, Materials Management, Process Scheduler, Microsoft Office, Invoicing, Accounts Payable, Event Planning, Sales, Pest Control, Accounts Receivable, Marketing, Accounting, Integrated Pest..., Phone Etiquette, Customer Service..., Appointment Scheduling, Route Optimization, Delinquency Management, Collection Strategy, A/R Management, A/R analysis, A/R collections, Account Resolution, Cash Posting, Production Activity..., SAP Production Planning, Billing Process, Consolidated Billing, Billing Services, Teamwork, Customer Satisfaction, Supervisory Skills, Inventory Control, Process Improvement, Management, Office Management, Time Management, Data Entry, Account Reconciliation, Analysis, Operations Management, Outlook, Team Building, Training, Purchasing, Budgets, Hiring, Small Business

Education
NORTHSIDE TRAINING CENTER
Computers, Business Administration

ARIZONA INSTITUTE AND TECHNOLOGY   1995 — 1996
Medical Records Specialist

South Mountain Community College
Areas of, General Studies

melanie sedigo melanie sedigo Bellevue, Washington Details
melanie sedigo's Sykes Experience June 2008 - June 2010
Job Project Manager, Administrative VA, Customer Support, PartOwner Pine Star Health Care Services
Industry Consumer Services
Experience
odesk  July 2011 - Present
TeleTech  August 2010 - May 2011
Sykes   June 2008 - June 2010

Skills
Customer Service, Data Entry, Call Centers, Management, Microsoft Office, Project Management, Team Building, Customer Satisfaction, MS Office tools, Social Networking, Team Leadership, Outlook, Troubleshooting, Windows, Microsoft Word, Microsoft Excel, Quality Assurance, PowerPoint, Time Management, Teamwork, Training, Windows 7, Social Media Marketing, Software Documentation, System Administration, Administration

Education
Silliman University   2003 — 2007
BS, Nursing

Silliman University   2001 — 2003
BS, Business Computer Application

Bridget Griggs, Ph. D. Bridget Griggs, Ph. D. Birmingham, Alabama Area Details
Bridget Griggs, Ph. D.'s Sykes Experience September 2012 - November 2014
Job Founder and CEO at Dr. Griggs' Educational Development, LLC.
Industry Higher Education
Experience
Dr. Griggs' Educational Development, LLC.   January 2015 - Present
Ashford University  February 2012 - Present
Faulkner University  April 2007 - Present
Sykes   September 2012 - November 2014
Educate Online  March 2012 - August 2012
University of Alabama  August 2010 - December 2011

Skills
Higher Education, Student Development, Teaching, University Teaching, Research, Curriculum Development, Public Speaking, SPSS, E-Learning, Community Outreach, Faculty Development, Non-profits, College Teaching, Distance Learning, Curriculum Design, Academic Administration, Educational Leadership, Educational Technology, Instructional Design, Staff Development, Qualitative Research, K-12, Career Counseling, Fundraising, Courses, Tutoring, Nonprofits, Grants, Admissions, Leadership Development, Editing, Program Development, History, Adult Education, Classroom

Education
University of Alabama   2008 — 2010
Doctor of Philosophy (Ph.D.), Curriculum and Instruction

University of West Alabama   2003 — 2005
Secondary Education, Social Science Teacher Education

Stillman College   1997 — 2001
Bachelor of Arts (B.A.), History

Chris Hemedinger Chris Hemedinger Raleigh-Durham, North Carolina Area Details
Chris Hemedinger's Sykes Experience November 1990 - November 1993
Job Senior Manager, SAS Online Communities at SAS
Industry Computer Software
Experience
SAS  November 2014 - Present
SAS  June 2011 - Present
SAS  August 2010 - June 2011
SAS  August 2000 - August 2010
SAS  August 1997 - August 2000
SAS  November 1993 - August 1997
Sykes   November 1990 - November 1993

Skills
SAS, .NET, C#, C++, MFC, SQL, Powershell, SAS programming, Software Development, Business Intelligence, Unix, ETL, Data Integration, XML, OLAP, Visual Basic, Data Warehousing, Big Data, Data Modeling, Databases, Programming, Architecture, Business Analytics, Corporate Blogging, Data Visualization, Data Quality, Analytics, SAS Programming

Education
State University of New York College at Potsdam   1986 — 1990
BA, Computer and Information Sciences, English (Writing)

Justin Snow Justin Snow Savannah, Georgia Area Details
Justin Snow's Sykes Experience January 2011 - July 2015
Job Former Sales Manager at Sykes
Industry Telecommunications
Experience
Sykes   January 2011 - July 2015
CVS Pharmacy  May 2009 - December 2012

Skills
Friendly Personality, Logical Thinker, Business Minded, Creative Solutions, Goal Oriented, Highly motivated..., Work Well Independently, Close Attention to..., Integrity, Open Minded, Team-oriented, Critical Thinking, Diligent, Highly detail oriented, Always Punctual, Patience, Organization &..., Interpersonal..., Self-driven, Works well in a team, Organized Multi-tasker, Great Motivator, Always Willing to Learn, Result Oriented, Marketing, Internet Services, Easily Adaptable, People-oriented, Sales, Sales Management, Project Management, Microsoft Excel, Microsoft Word, Social Media, Budgeting, New Business Development, Training, Hospitals, Microsoft Office, Business Development, Customer Service, Negotiation, Customer Satisfaction, Customer Experience, Time Management, Team Leadership, Leadership, Employee Training, Coaching, Management

Education
Savannah State University   2010 — 2014
Bachelor's Degree, Psychology/Business Management, Senior

Antonio (Tony) Pagan Antonio (Tony) Pagan Raleigh-Durham, North Carolina Area Details
Antonio (Tony) Pagan's Sykes Experience June 2012 - June 2014
Job Certified Public Accountant
Industry Computer Hardware
Experience
TOSHIBA Global Commerce Solutions, Inc  June 2014 - Present
Sykes   June 2012 - June 2014
Raymond James Financial  September 2008 - June 2012
Raymond James  September 2008 - June 2012
Pulte Homes  March 2006 - September 2008
Crosland, Joiner, Schortz, Sorah & Co., P.A.   April 2005 - March 2006
Tampa Bay Shipbuilding & Repair   May 2004 - April 2005

Skills
Accounting, Account Reconciliation, Budgets, Cost Accounting, Financial Analysis, Financial Reporting, Variance Analysis, Time Management, Financial Accounting, GAAP, Sales, Consolidation, CPA, Mergers & Acquisitions, Sarbanes-Oxley Act, Finance, Management, Payroll, QuickBooks, Auditing, PeopleSoft, IFRS, Financial Modeling, Analysis, Internal Controls, Due Diligence, Risk Management, Cash Management, Financial Statements, Internal Audit, Sarbanes-Oxley, Accounts Receivable, Journal Entries, Software Documentation, Tax, Forecasting, Strategic Financial..., Business Process, Fixed Assets, Corporate Finance, Cash Flow, Process Improvement, US GAAP, Insurance, SEC filings, Purchasing, Accounts Payable, General Ledger, Customer Service, Managerial Finance

Education
University of South Florida   2000 — 2004
Bachelor of Science in Business Administration, Accountancy

St. Petersburg College   1999 — 2000

Hillsborough Community College   1999 — 1999

South Florida Community College   1998 — 1999

Sebring High School   1994 — 1998

Adam Birdsall, CTA Adam Birdsall, CTA Frederick, Maryland Details
Adam Birdsall, CTA's Sykes Experience September 2006 - January 2007
Job Sales Manager at Historic Gettysburg Hotel
Industry Leisure, Travel & Tourism
Experience
Historic Gettysburg Hotel  March 2014 - Present
VISIT DENVER The Convention & Visitors Bureau  September 2011 - March 2014
Visit St. Pete Clearwater  June 2008 - November 2010
Honda Grand Prix of St. Petersburg   March 2007 - April 2010
Visit St. Pete Clearwater  January 2007 - June 2008
Sykes   September 2006 - January 2007
Bisk Education  January 2006 - August 2006

Skills
Sales, Management, Lead Generation, Customer Service, Marketing, Hospitality, Event Management, Strategic Planning, Sales Management, Event Planning, Marketing Strategy, Social Media, Account Management, Social Media Marketing, Trade Shows, Marketing Communications, Email Marketing, Tourism, Direct Sales, Social Networking, Hotels, New Business Development

Education
State University of New York College at Brockport   2003 — 2005
Bachelor of Science, Recreation & Leisure Management

Springfield College   2001 — 2003
Medical Informatics

Antonio Blunt Antonio Blunt Florence, South Carolina Area Details
Antonio Blunt's Sykes Experience 2010 - September 2012
Job Loss Drafts specialist
Industry Insurance
Experience
Assurant Specialty Property  January 2013 - Present
Sykes   2010 - September 2012
Sykes   August 2008 - 2010

Skills
Outlook, Microsoft Excel, Visio, Microsoft Word, Windows, Microsoft Office, Customer Service, PowerPoint, Process Improvement, Access, Insurance, Process Engineering, Lotus Notes, Software Documentation, Call Centers, Property & Casualty..., Data Analysis, Quality Assurance, Troubleshooting

Education
Shaw University   1998 — 2000
Seminary Extension Program

North Carolina A&T State University   1994 — 1996
Chemical Engineering

Teodora Grigorova Teodora Grigorova Hungary area Details
Teodora Grigorova's Sykes Experience April 2012 - November 2012
Job Export Bulgaria at Triumph International
Industry Apparel & Fashion
Experience
Triumph International  July 2013 - Present
LG Electronics  May 2013 - June 2013
Fleming Europe  December 2012 - January 2013
Sykes   April 2012 - November 2012
Sitel  October 2010 - December 2011
Events Creators Ltd.   January 2009 - March 2010
Astoni Educational Center   March 2008 - July 2008

Skills
Technical Support, Troubleshooting, Team Management, Call Centers, Teamwork, Team Leadership, Account Management, Networking, Help Desk Support, Service Desk, Customer Experience, Customer Satisfaction, Call Center, ITIL, Training, XP, Computer Hardware, BPO, Windows, Avaya, Printers, Management, Project Management, Time Management, Outsourcing, Telecommunications, Windows XP, Logistics, International Logistics, Logistics Management, SAP, SAP BW, Market Research, Marketing Strategy, Social Media, Customer Service, Marketing Communications, Sales, Communication

Education
Sofia University St. Kliment Ohridski   2006 — 2010
Bachelor, Hungarian Philology

Maxim Raickovich   2001 — 2006

Marvin Bacani Marvin Bacani Toronto, Canada Area Details
Marvin Bacani's Sykes Experience December 2008 - February 2010
Job Internationally Educated Nurse | Healthcare Professional | Registered Practical Nurse
Industry Hospital & Health Care
Experience
Home Instead Senior Care  May 2014 - Present
Philippine Heart Center  February 2012 - March 2014
HCCA Health Connections   March 2011 - December 2011
IBM Global Services  March 2010 - February 2011
Sykes   December 2008 - February 2010

Skills
Healthcare, Medicine, Nursing, Nursing Care, Hospitals, IV, HIPAA, Patient Safety, BLS, Healthcare Information..., Software Documentation, Customer Service, Healthcare Management, Medical-Surgical, Clinical Research, Critical Care, Management

Education
San Beda College   2004 — 2008
Bachelor's Degree, Nursing

Brandon Sauer Brandon Sauer Louisville, Kentucky Details
Brandon Sauer's Sykes Experience April 2007 - June 2010
Job Hardware Deployment & Support at Creative Strategies US
Industry Information Technology and Services
Experience
Creative Strategies  January 2015 - Present
Creative Strategies US   March 2012 - January 2015
Creative Strategies  November 2011 - March 2012
Sykes   April 2007 - June 2010
Sykes Enterprises, Inc.   April 2007 - June 2010
ITC Group   April 2007 - February 2009

Skills
Leadership, Customer Service, Troubleshooting, Technical Support, ITIL, Management, Team Leadership, Process Improvement, Project Management, Windows Server, IT Operations, Training, Servers, Team Building, Software Documentation, IT Management, Windows 7, Networking, Microsoft Office, Computer Hardware, Active Directory, Microsoft SQL Server

Education
Sullivan College of Technology and Design   2007 — 2009
Computer Systems Networking and Telecommunications

Nelson Country High School   2005 — 2006

Rick Farr Rick Farr Tampa/St. Petersburg, Florida Area Details
Rick Farr's Sykes Experience January 1995 - December 1995
Job System Analyst at City of Tampa Department of Technology & Innovation
Industry Information Technology and Services
Experience
City of Tampa Department of Technology & Innovation   October 2008 - Present
Tampa Police Department  February 2007 - October 2008
Computer Associates  1999 - 2003
PLATINUM technology  1996 - 1999
Sykes   January 1995 - December 1995

Skills
Windows, Microsoft Office, Business Analysis, Visio, Management, Program Management, Web Site Production, Web Site Editing, Databases, Software Project..., Team Building, Process Improvement, SharePoint, SDLC, MS Project, IT Management, Integration, Requirements Analysis, Database Design, System Administration, Disaster Recovery, Business Intelligence, Software Development, Access, Security, Software Documentation, Troubleshooting, ITIL, LINQ, Enterprise Architecture, SQL, IIS, Microsoft SQL Server, Microsoft Project

Education
Texas A&M University-Commerce   1974 — 1978
Bachelor of Science

Jason Hawker Jason Hawker Sarasota, Florida Details
Jason Hawker's Sykes Experience July 2006 - June 2007
Job Strategic Project Manager at Star 2 Star Communications
Industry Telecommunications
Experience
Star2Star Communications, LLC  June 2015 - Present
The Home Depot  September 2012 - Present
SPAR Solutions, LLC   May 2011 - September 2012
Geographic Solutions  January 2008 - April 2011
Sykes   July 2006 - June 2007
Raymond James Financial  December 1999 - June 2006
Raymond James Financial  December 1999 - September 2001

Skills
Program Management, Software Documentation, Project Planning, Telecommunications, Business Analysis, SharePoint, Software Project..., Project Management, Visio, SDLC, Process Improvement, Quality Assurance, Software Development, Training, SQL, Team Leadership, Integration, Requirements Analysis, Management, MS Project, Testing, Microsoft SQL Server, Troubleshooting, Enterprise Software, Databases, Scrum, Business Process..., Business Process, Networking, Requirements Gathering

Education
St. Petersburg College   1992 — 1993
Liberal Arts

Santa Fe Community College   1991 — 1992
Medical Studies

School of Hard Knocks

Antoinette (Anton) Forth Antoinette (Anton) Forth Buffalo/Niagara, New York Area Details
Antoinette (Anton) Forth's Sykes Experience 2008 - 2013
Job Founder, President & COO at Walkabout Collaborative LLC
Industry Management Consulting
Experience
Walkabout Collaborative LLC   January 2015 - Present
American Tea Experience   January 2014 - Present
Board of Directors, Health Republic Insurance of New York   October 2014 - Present
RT Enterprises of NY, LLC   July 2008 - January 2015
Sykes   2008 - 2013
TRG Customer Solutions  September 2007 - July 2008
ICT Group, Inc.   May 1995 - September 2007
Smartline, a Nationar Group (acquired by ICT)   November 1993 - May 1995
Bryant & Stratton Business Institute   November 1990 - November 1993
Empire of America  May 1981 - November 1990

Skills
Call Center, Outsourcing, BPO, Sales Management, Contract Negotiation, Business Development, Management, Strategy, Leadership, Customer Retention, CRM, Vendor Management, Business Strategy, Start-ups, Financial Services, Solution Selling, Account Management, Process Improvement, Call Centers, SaaS, New Business Development, Performance Management, Customer Experience, Team Building, Strategic Leadership, Team Management, Product Development, Team Leadership, Sales, Business Analysis, Strategic Partnerships, Training, Cross-functional Team..., Operations Management, Lead Generation, Business Process..., Executive Management, Marketing, B2B, Sales Process, Change Management, Strategic Planning, Human Resources, Consulting, Program Management

Education
Empire College of NY B.S./M.C. Global Brand Marketing; ongoing Wharton School U-Penn
MOOC Verified Signature Track Certificate - Coursera, Marketing specializing in Branding, Customer Centricity and Go to Market Strategies

State University of New York Empire State College   2012 — 2013
Graduate Studies Certificate, Global Brand Marketing

State University of New York Empire State College   1990 — 1993
B.S., Business, Management & Economics; Concentration: Marketing

Tea Association of Canada   2014 — 2015
Tea Sommelier Certification

Six Sigma Lean & DFSS   2009 — 2009
Lean/DFSS Certification, Six Sigma Process Improvement & Design

WSW   1976 — 1980

Laura Holzwarth-Struck Laura Holzwarth-Struck Fargo, North Dakota Area Details
Laura Holzwarth-Struck's Sykes Experience 1996 - 2000
Job Technical Lead at Microsoft
Industry Computer Software
Experience
Microsoft  Dir. of Customer CareExtend America2003 - 2006
Sykes   1996 - 2000

Education
South Dakota State University   1990 — 1993

Dean DiPietro Dean DiPietro Manteca, California Details
Dean DiPietro's Sykes Experience 1996 - 2000
Job Director, Sales Operations at TiVo
Industry Logistics and Supply Chain
Experience
TiVo  August 2000 - Present
Sykes   1996 - 2000
Elcon Products International   1995 - 1996

Skills
Logistics, Consumer Electronics, Cross-functional Team..., Management, Forecasting, Product Management, Operations Management, Salesforce.com, Customer Satisfaction, Process Improvement, Start-ups, E-commerce, Retail, Business Development, Strategy, Project Management, Vendor Management, Product Launch, Product Marketing, Leadership, Inventory Management, Product Development, Integration, CRM

Education
San Jose State University   1986 — 1988
General and AJ

Beth Mayer Beth Mayer Minot, North Dakota Details
Beth Mayer's Sykes Experience May 2004 - January 2013
Job Association Executive at Minot Multiple Listing Service and Board of Realtors
Industry Research
Experience
Minot Multiple Listing Service and Board of Realtors   October 2013 - Present
Sykes   May 2004 - January 2013
Sykes   May 2004 - January 2013

Skills
BPO, Six Sigma, Outsourcing, Customer Experience, Coaching, Training, Call Center, Process Improvement, Call Centers, Workforce Management, Account Management, CRM, Vendor Management, Business Process..., Operations Management, Performance Management, Change Management, Service Delivery, Team Management, Customer Satisfaction, Process Management, Cross-functional Team..., Operational Excellence

Education
South Dakota School of Mines and Technology
Interdisciplinary Science

Rich Fitzpatrick Rich Fitzpatrick Greater Philadelphia Area Details
Rich Fitzpatrick's Sykes Experience May 2012 - Present
Job Manager Global IT Client Services at Sykes Enterprises, Inc.
Industry Information Services
Experience
Sykes   May 2012 - Present
Sykes   September 2006 - May 2012
Merck  1995 - 2006
Thomson Scientific  1990 - 1995

Skills
SDLC, Vendor Management, Business Analysis, Program Management, ITIL, Business Process..., PMP, CRM, Team Leadership, Process Improvement, Outsourcing, Project Portfolio..., Call Centers, Service Delivery, Business Process, BPO, Quality Assurance

Education
Father Judge High School

Spring Garden College
B.S. Computer Systems Technology

Q Ross Q Ross Baltimore, Maryland Area Details
Q Ross's Sykes Experience March 2011 - Present
Job Customer Specialist Xerox
Industry Telecommunications
Experience
Skinny Body Care Distributors  2012 - Present
Sykes   March 2011 - Present
Verizon Enterprise Solutions  November 1998 - November 2010

Skills
Leadership, Team Leadership, Customer Service, Coaching, Direct Sales, Team Building, Social Networking, Microsoft Office, Microsoft Excel, Marketing, Public Speaking, Social Media

Education
University of Maryland College Park   1997 — 1998
General Studies

Strayer University-Maryland
Bachelor of Business Administration (BBA), Business Administration and Management, General

Towson University

University of Maryland Baltimore County

Cher Feng Cher Feng San Francisco Bay Area Details
Cher Feng's Sykes Experience September 2004 - February 2007
Job Sourcing Recruiter at Amazon Lab126
Industry Consumer Electronics
Experience
Amazon Lab126  January 2013 - Present
Ma Laboratories   March 2010 - January 2013
TNT Direct Marketing Co. Ltd.   February 2007 - January 2008
Sykes   September 2004 - February 2007

Skills
Sourcing, Technical Recruiting, Onboarding, Customer Acquisition, Account Management, Negotiation, Lead Generation, Team Management, Project Management, Vendor Management, Customer Service, Microsoft Excel, Microsoft Office, Telemarketing, Human Resources

Education
San Jose State University   2010 — 2013
Bachelor of Science (BS), Business Administration - International Business, 3.8

Shanghai International Studies University
Associate of Arts (AA), English Language and Literature/Letters

Hollie Seguin Hollie Seguin Buffalo/Niagara, New York Area Details
Hollie Seguin's Sykes Experience April 2000 - December 2014
Job Sr. Manager Major Accounts Management at Sykes
Industry Financial Services
Experience
Sykes   April 2000 - December 2014
HSBC  June 1998 - March 2000
HSBC  May 1997 - May 1998
First Federal  November 1996 - May 1997
First Federal  March 1996 - November 1996
First Federal  April 1995 - March 1996

Skills
Account Management, Call Center, BPO, Outsourcing, Customer Experience, Networking, Customer Satisfaction, Vendor Management, CRM, Customer Retention, Process Improvement, Contact Centers, Team Management, Operations Management, Management, Performance Management, Call Centers, Financial Services, Inbound Marketing, Service Delivery, Training, Leadership, Customer Service, Team Leadership, Program Management, Project Management, Business Process..., Coaching

Education
State University of New York College at Geneseo   1991 — 1994
Bachelor of Science (BS), Business Management

Christopher Vanderlinden Christopher Vanderlinden Buffalo, New York Details
Christopher Vanderlinden's Sykes Experience June 2008 - June 2012
Job Systems Engineer at Advance2000
Industry Computer & Network Security
Experience
Advance2000  June 2012 - Present
Sykes   June 2008 - June 2012
ShatterIT   2008 - 2008
State University of New York at Buffalo  2003 - 2008

Skills
VMware, Active Directory, Windows Server, IIS, Citrix, Microsoft Exchange, Windows Vista, Visual Basic, Windows 2000, Python, HTML, C#, System Administration

Education
State University of New York at Buffalo - School of Management   2003 — 2008
MIS, Business, Computer Engineering, Programming

Chris Brenner Chris Brenner Round Rock, Texas Details
Chris Brenner's Sykes Experience September 1994 - October 1998
Job IT Business Manager at General Motors
Industry Logistics and Supply Chain
Experience
General Motors  April 2014 - Present
Dell  May 2011 - February 2014
Dell  February 2004 - May 2011
Dell  October 1999 - February 2004
Sykes   September 1994 - October 1998

Skills
Six Sigma, Process Improvement, Lean Manufacturing, Process Engineering, Cross-functional Team..., Continuous Improvement, Business Process..., Supply Chain Management, Value Stream Mapping, Program Management, Kaizen, Operations Management, Manufacturing, Supply Chain, Manufacturing..., Operational Excellence, Supply Chain..., Project Management, DMAIC, Vendor Management

Education
Tennessee Technological University   1988 — 1993
BS Mechanical Engineering

Cookeville High School   1986 — 1988

Jeff Pena Jeff Pena Phoenix, Arizona Area Details
Jeff Pena's Sykes Experience February 2000 - October 2005
Job Performance Manager at Televerde
Industry Market Research
Experience
Televerde  February 2008 - Present
Safeco Insurance  November 2005 - June 2007
Sykes   February 2000 - October 2005

Skills
Project Management, Agent Development, Client Success

Education
Spokane Community College

Whatcom Community College

Billy MacIsaac Billy MacIsaac Charlotte, North Carolina Area Details
Billy MacIsaac's Sykes Experience February 2000 - August 2000
Job Senior Database Developer
Industry Information Technology and Services
Experience
Bank of America  July 2009 - Present
Wells Fargo  May 2009 - July 2009
Bank of America  November 2008 - April 2009
Technology Bridging Group   July 2008 - November 2008
Bank of America  March 2008 - November 2008
Senderra Funding  October 2007 - March 2008
Scottish Re  April 2006 - October 2007
AGDATA,  August 2000 - April 2006
Sykes   February 2000 - August 2000
Sykes   February 1999 - February 2000

Skills
Microsoft SQL Server, T-SQL, T-SQL Stored Procedures, SSIS, SSRS, SSAS, Database Design, Business Intelligence, OLTP, OLAP, Data Modeling, Dimensional Modeling, Data Architecture, Visual Studio, Team Foundation Server, Database Administration, Kimball Methodologies, Data Warehousing, Data Conversion, SQL Tuning, Databases, Agile & Waterfall..., Software Development, Technical Documentation, VB.net, Visio, Erwin, Access, XML, DTS, SDLC, Business Analysis, User Acceptance Testing, Crystal Reports, Analysis Services

Education
Information Technology Institue   1998 — 1999
Applied Information Technology, Information Technology

St. Francis Xavier University   1993 — 1997
BA, Political Science

Craig Fickes Craig Fickes Jacksonville, Florida Area Details
Craig Fickes's Sykes Experience October 2000 - October 2003
Job AVP at EverBank
Industry Banking
Experience
EverBank  March 2009 - Present
Select Portfolio servicing  October 2005 - January 2009
Fickes Telephony Consulting   October 2003 - September 2005
Sykes   October 2000 - October 2003

Skills
Security, SDLC, Process Improvement, Vendor Management, Data Center, Visio, Disaster Recovery, System Administration, IT Management, Project Management, Business Analysis, Access, Enterprise Architecture, Telecommunications, Troubleshooting, IT Strategy, Requirements Analysis

Education
The Ohio State University   1980 — 1983
Electrical Engineering

Hank Young Hank Young Greater St. Louis Area Details
Hank Young's Sykes Experience January 1994 - May 1996
Job Software Architect at Enterprise Holdings Inc.
Industry Automotive
Experience
Enterprise Holdings Inc.  September 2011 - Present
Enterprise Holdings Inc.  August 2008 - September 2011
Enterprise Holdings  March 2005 - August 2008
Daugherty Business Solutions  May 1999 - March 2005
Navisys  April 1998 - May 1999
Saleskit Software Corporation   August 1997 - April 1998
Clark Refining and Marketing  May 1996 - August 1997
Sykes   January 1994 - May 1996
Computer Task Group  June 1991 - December 1993

Education
State University of New York College at Oswego   1986 — 1991
Bachelor of Arts (BA), Computer Science, Physics minor

Cindy Gadji Cindy Gadji Horsham, Pennsylvania Details
Cindy Gadji's Sykes Experience September 2006 - March 2011
Job Marketing professional
Industry Marketing and Advertising
Experience
Rovi  October 2013 - May 2015
Sykes   September 2006 - March 2011
TNS North America  June 2004 - July 2006

Skills
Marketing Communications, Advertising, Marketing Strategy, Social Media Marketing, Digital Marketing, Marketing, Email Marketing, Integrated Marketing, Online Advertising, Direct Marketing, Social Media, Online Marketing, Public Relations, Market Research, Marketing Management, Brand Management, Copywriting, Event Management, Brand Development, Media Planning, B2B Marketing, Lead Generation

Education
Strayer University-Pennsylvania   2010 — 2015
Bachelor's degree, Business Administration and Management, General

notre dame du plateau   1987 — 1993

Travis Greenwell Travis Greenwell Bardstown, Kentucky Details
Travis Greenwell's Sykes Experience February 2011 - August 2011
Job Pursuing a career as a Network Engineer
Industry Computer Networking
Experience
Louisville Metro Parks and Recreation   August 2011 - Present
Sykes   February 2011 - August 2011
PC DOC   January 2009 - October 2010
Papa John's International  May 2006 - March 2010
Bardstown Cable   September 2007 - September 2009
Nelson County Schools  November 2006 - August 2008

Skills
System Administration, Networking, Software Installation, Cisco Technologies, Computer Hardware

Education
Sullivan College of Technology and Design   2008 — 2010
Associate’s Degree, Network Security and Computer Forensics

Ryan Bilesky Ryan Bilesky Spokane, Washington Details
Ryan Bilesky's Sykes Experience October 2011 - October 2012
Job NOC Technician at Imprezzio Inc
Industry Information Technology and Services
Experience
Imprezzio Inc  July 2013 - March 2014
Denali Advanced Integration  January 2013 - March 2013
Sykes   October 2011 - October 2012
West Corporation  April 2011 - September 2011
RCB I.T. Solutions   June 2008 - August 2010

Skills
Microsoft Windows..., Microsoft Windows..., Microsoft Systems..., Microsoft Exchange, Active Directory, Tier 1 & 2 Support, Cloud Computing, Hyper-V, Network Security, Web Applications

Education
Spokane Falls Community College   2006 — 2009
AAS, Information Systems Forencis and Security

Cassandra Barlow Cassandra Barlow Lewiston/Auburn, Maine Area Details
Cassandra Barlow's Sykes Experience April 2010 - November 2010
Job Electronics/photo associate at WalMart
Industry Wholesale
Experience
None  September 2012 - Present
MOUNTAIN, LTD.   April 2012 - September 2012
Xerox  April 2011 - March 2012
Sykes   April 2010 - November 2010
Wal-Mart  June 2009 - May 2010

Skills
Merchandising, Retail, Visual Merchandising, Customer Service, Photoshop, Microsoft Office, Inventory Management, Adobe Creative Suite, Graphic Design, Microsoft Word, PowerPoint, Microsoft Excel, Retail Sales

Education
Andover college   2007 — 2009
Associate's degree, Medical/Clinical Assistant

Southeastern Community College   2001 — 2003
Associate's degree, Medical Office Assistant

Donald W Dansdill Sr. Donald W Dansdill Sr. Eugene, Oregon Area Details
Donald W Dansdill Sr.'s Sykes Experience April 2014 - Present
Job Sales and service
Industry Consumer Services
Experience
Sykes   April 2014 - Present
UnderCover, Inc.   August 2012 - February 2014
L & D Video Store \ Computer Services   September 2011 - August 2012
G & W Foods   June 2010 - September 2011
Movie Gallery  June 2006 - June 2010
Domino's pizza  June 2005 - June 2006
ECE Call Center   October 2003 - October 2004
Domino's pizza  February 2001 - September 2003

Skills
Training, Management, Sales, Retail, Inventory Management, Customer Service, Human Resources, Merchandising, Payroll, Call Centers, Inventory Control, Microsoft Excel, Loss Prevention, Administrative..., Store Management, Profit, Spreadsheets, Customer Satisfaction, Cash Flow, Visual Merchandising, POS, Retail Sales, Hiring, Team Building, P&L, Bookkeeping, Leadership, Sales Management, Coaching, Team Leadership

Education
Southern Oregon University   1987 — 1989
General Studies

Simon Budai Simon Budai Hungary area Details
Simon Budai's Sykes Experience July 2006 - April 2008
Job System administrator
Industry Information Technology and Services
Experience
BSS ICT Groep   February 2014 - Present
JTI (Japan Tobacco International)   January 2013 - August 2013
CEMEX  April 2008 - January 2013
Sykes   July 2006 - April 2008
Sykes   November 2001 - July 2006

Skills
Servers, IT Service Management, IT Operations, Windows Server, HP Server Hardware, HP Proliant, HP Desktop, ASE Certified, ITIL, VMware Infrastructure, VMware ESX, Active Directory, Lotus Notes, Process Improvement, SQL, SAP, Project Management, Change Management, Troubleshooting, Service Delivery, Alcatel, Digital Telephony, NICE Call Recording, VoIP, Network Administration, CCNA, Windows 7, Windows XP Pro, Microsoft Office, Microsoft Office 2007, Veritas, Acronis, Norton Ghost, Team Leadership, Facilities Operations, UPS systems, PDA, Cisco Technologies, HP, VMware, Windows XP

Education
Szent István Egyetem   1998 — 2001
Bachelor's degree, Communication-technician Enigeneer

Corvin Mátyás High School and Technical High School   1997 — 1998
Industrial Electronics Technician

Connie Matey Connie Matey Tampa/St. Petersburg, Florida Area Details
Connie Matey's Sykes Experience March 2011 - June 2011
Job Pharmacy Professor
Industry Medical Devices
Experience
Everest University  September 2012 - Present
Sykes   March 2011 - June 2011
Chocolate Creations by Connie, Inc.   March 2003 - December 2010
InSight Health Services, Inc.   January 1998 - January 2004
Vital Care Inc.  December 1990 - December 1997
Acme United Corporation  March 1989 - April 1990
U.S. Surgical   January 1984 - February 1988
Stuart Pharmaceutical   May 1981 - January 1984

Skills
Medical Devices, Healthcare, Sales Operations, Sales, Managed Care, Team Building, Business Development, Training, Contract Negotiation, Account Management, Strategic Planning, Cold Calling, Sales Management, Hospitals, Talent Acquisition, Marketing, Cardiology, Recruiting, Start-ups, Management, New Business Development, Leadership, Product Launch, Marketing Strategy, Customer Service

Education
Southeast Missouri State University
Bachelor of Science, BS. in Business Administration; Marketing Management/Accounting

Ezra McGainey Ezra McGainey Richland/Kennewick/Pasco, Washington Area Details
Ezra McGainey's Sykes Experience November 2008 - January 2010
Job Hardware Associate at The Home Depot
Industry Graphic Design
Experience
The Home Depot  October 2012 - Present
Amazon  October 2011 - February 2012
Sykes   November 2008 - January 2010

Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Leadership, Team Building, Java, Research, Public Speaking, Event Planning, Strategic Planning, Social Media Marketing, Community Outreach, Windows, Inventory Management, HTML, Insurance, Data Entry, Critical Thinking, Time Management, Outlook, Access, Editing, Data Analysis, Troubleshooting, Visio, Windows 7, Teaching

Education
Walla Walla College   2009 — 2012
Associate of Arts and Sciences (A.A.S.), Informatics in Digital Design

Southern Adventist University   2002 — 2003
none, Mass Communication/Media Studies

Nicholas Sallee Nicholas Sallee West Palm Beach, Florida Details
Nicholas Sallee's Sykes Experience March 2012 - August 2012
Job Internet Sales Consultant at Royal Palm Nissan
Industry Automotive
Experience
Royal Palm Nissan   September 2013 - Present
NN&R Liquidation   March 2013 - Present
Sears Authorized Hometown Stores, LLC  October 2012 - March 2013
Sykes   March 2012 - August 2012
Walmart  September 2011 - March 2012
Cricket Wireless  March 2010 - April 2011

Skills
Sales, Automotive Sales, Rebutting, Closing, Attention to Detail, Organizational..., Computer Proficiency, Technology, Mobile Devices, Automotive Products, Phone Etiquette, Customer Service, Customer Satisfaction, Customer Retention, Team Leadership

Education
Sinclair Community College   2010 — 2013

Anthony Blazier Anthony Blazier San Francisco Bay Area Details
Anthony Blazier's Sykes Experience September 2009 - November 2011
Job Technical Project Manager at Crunchyroll
Industry Internet
Experience
Crunchyroll  July 2012 - Present
Hearst Media Services  November 2011 - July 2012
Sykes   September 2009 - November 2011

Skills
Video Advertising, Online Advertising, Ad Serving, Quality Assurance, Mobile Advertising, JavaScript, PHP, Python, Customer Experience, Process Improvement, Workforce Management

Education
University of Nebraska-Lincoln   2007 — 2008

SUNY Geneseo   2004 — 2007
BA, English and Philosophy

Charles Flamini, Sr. Charles Flamini, Sr. Allentown, Pennsylvania Area Details
Charles Flamini, Sr.'s Sykes Experience December 2007 - Present
Job Team Manager at Sykes
Industry Hospital & Health Care
Experience
Sykes   December 2007 - Present
United States Steel Corporation  June 1965 - January 1999

Skills
Customer Service, Call Centers, Operations Management, Process Improvement, Account Management, Coaching, New Business Development

Education
Temple University   1960 — 1966
Bachelor's Degree, BUSINESS ADMINSTRATION

Sunny Duncan Sunny Duncan Dallas/Fort Worth Area Details
Sunny Duncan's Sykes Experience July 2014 - Present
Job CSR
Industry Telecommunications
Experience
Sykes   July 2014 - Present

Education
Tarleton State University   2005 — 2010
Bachelor of Science (B.S.), Sociology

Su LaForge Su LaForge Corpus Christi, Texas Area Details
Su LaForge's Sykes Experience June 2008 - February 2010
Job English Specialist at ACE Global
Industry Financial Services
Experience
First Data Corporation  February 2013 - Present
ACE Global   May 2010 - March 2012
Sykes   June 2008 - February 2010
Nexus Learning   September 2006 - June 2008
Inter Americana University   September 2003 - January 2008
Reformed English Institute   January 2002 - January 2003
Whirlpool Corporation  February 1994 - August 2001

Skills
English, Coaching, Strategic Planning, People Management, Customer Service, Planning, Latin America, Logistics, Problem Solving, Microsoft Office, Operations Management, Team Leadership, Supply Chain, Business Planning, Business Analysis, Administration, Call Center, Inventory Management, Team Building, Customer Relations, Analysis, Teamwork, Project Planning, Call Centers, Training, Management, Process Improvement, Quality Assurance, Cross-functional Team...

Education
Nazareth Collage   1988 — 1991
MA, Management

San Francisco State University   1982 — 1984
BA, Liberal Arts

Wes Ivers Wes Ivers Colbert, Washington Details
Wes Ivers's Sykes Experience October 2010 - August 2011
Job Student at Spokane Falls Community College
Industry Consumer Services
Experience
Sykes   October 2010 - August 2011
West Teleservices  June 2008 - August 2009

Education
Spokane Falls Community College   2011 — 2012
AA, General

University of Puget Sound   2003 — 2004

Maegan McGhee Maegan McGhee Louisville, Kentucky Details
Maegan McGhee's Sykes Experience May 2010 - July 2010
Job InHouse Sales Rep at Gannett
Industry Media Production
Experience
Gannett  July 2011 - Present
SecureWatch, LLC  June 2011 - July 2011
Sykes   May 2010 - July 2010

Skills
Customer Service, Customer Satisfaction, Legal Documents

Education
Sullivan University   2012 — 2013
Associates, Business, Management, Marketing, and Related Support Services

Sullivan University   2011 — 2013
Bachelor's degree, Business Administration, Management and Operations

Ken Flemming Ken Flemming Spokane, Washington Details
Ken Flemming's Sykes Experience October 2011 - Present
Job Phone customer service at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   October 2011 - Present

Education
Spokane Falls Community College   1991 — 1993
Associate of Arts (AA), Graphic Communications

Cheney High School   1986 — 1989

Sean McDaniel Sean McDaniel Tampa, Florida Details
Sean McDaniel's Sykes Experience August 1998 - December 2002
Job Technical Liaison at Raymond James Financial Inc.
Industry Information Technology and Services
Experience
Raymond James Financial Inc.  January 2013 - Present
Publix Super Markets  August 2011 - January 2013
Thompson Group  June 2009 - June 2011
Alpha Valve & Controls, Inc.   February 2008 - February 2009
Bay Gulf Credit Union  January 2007 - February 2008
Alpha Valve & Controls, Inc   March 2003 - May 2007
Sykes   August 1998 - December 2002

Skills
Unix, Microsoft Operating..., Remote Desktop, Networking, Hardware Support, Laptops, Backup Exec, Microsoft Exchange, Network Administration, Technical Support

Education
St. Petersburg College   2002 — 2004
Bachelor of Applied Science (B.A.Sc.), Information Technology

Hillsborough Community College   1995 — 1999
Associate of Arts (A.A.), Network and System Administration/Administrator

Francis Kurfuerst Francis Kurfuerst Greater Philadelphia Area Details
Francis Kurfuerst's Sykes Experience November 2013 - February 2014
Job
Industry Consumer Services
Experience
Educational Testing Service (ETS)   February 2014 - Present
Toys R Us  1988 - Present
Sykes   November 2013 - February 2014
Alliance Healthcare Information, Inc.   November 2012 - April 2013
Sykes   December 2008 - October 2012
Jackson Hewitt  December 2006 - April 2008
Just Born, Inc.   February 2005 - August 2006
General Motors/Aerotek   October 2000 - November 2002
Car Temps USA  December 1998 - October 2000
Manta and Welge   1990 - 1996

Skills
Microsoft Excel, Microsoft Word, Call Center, Customer Service, Customer Satisfaction, Microsoft Office..., Tantacomm Quality..., KRONOS Time Keeping..., Real Estate Fundamentals, Real Estate Practice, Call Centers

Education
Temple University   1980 — 1984
Bachelor of Business Administration (B.B.A.), Finance, General

Archbishop Ryan

Heather Bahme Heather Bahme Spokane, Washington Details
Heather Bahme's Sykes Experience March 2004 - December 2008
Job Eastern Washington VetCorps Navigator and Fairchild AFB Trasition
Industry Public Relations and Communications
Experience
AmeriCorps and Washington Department of Veterans Affairs   August 2011 - Present
1041st Transportation CO   December 2008 - April 2010
Sykes   March 2004 - December 2008
WASHINGTON ARMY NATIONAL GUARD RECRUITING & RETENTION   January 2002 - March 2004
Southwest Airlines  January 1997 - September 2002

Skills
Customer Service, Training, Program Management, Community Outreach, Leadership, Microsoft Office, Government, Project Planning, Public Speaking, Quality Assurance, Time Management, Management, Human Resources, Security, Leadership Development, Research, Call Center, Team Building

Education
University of Phoenix   2004 — 2007
Bachelor of Business Managment, Finance and Human Resources

Spokane Falls Community College   2001 — 2002
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services

Kristopher Harris Kristopher Harris Charlotte, North Carolina Details
Kristopher Harris's Sykes Experience June 2012 - August 2012
Job Customer Support Advocate at Verizon Wireless
Industry Public Relations and Communications
Experience
Verizon Wireless  August 2014 - Present
Southwest Virginia Community College  January 2014 - May 2014
Sykes   June 2012 - August 2012

Skills
Public Relations, Marketing, Editing, Writing, Public Speaking, Event Planning, Interviews, Customer Service, Research, Social Networking

Education
Southwest Virginia Community College   2012 — 2014
Associate's Degree, Business Administration and Management, General

University of North Carolina at Charlotte
Bachelor of Science (B.S.), Marketing

Tobias Axelsson Tobias Axelsson De Pere, Wisconsin Details
Tobias Axelsson's Sykes Experience May 2010 - August 2010
Job Student at St. Norbert College
Industry Marketing and Advertising
Experience
Sykes   May 2010 - August 2010

Education
St. Norbert College   2009 — 2013
Bachelor's degree, International Business and Language Area Studies

Saint Norbert College
International Business and Language Area Studies

Patricia Paterson Patricia Paterson Tulsa, Oklahoma Details
Patricia Paterson's Sykes Experience May 2009 - November 2011
Job Customer Relations (Saves) at AT&T Mobility
Industry Consumer Services
Experience
AT&T Mobility  August 2013 - Present
Dish Network  December 2011 - April 2013
Sykes   May 2009 - November 2011
Avery Dennison  August 2002 - January 2009
Sykes   June 2001 - August 2002
Stream International  May 1995 - May 2001
Texas Lawyer  May 1993 - May 1995

Skills
Training, Technical Support, Call Centers, Telecommunications, Customer Service, Operating Systems, Graphic Design, Hardware, Newsletters, Publishing, Management, Customer Satisfaction, Customer Relations, Customer Experience, Team Leadership, Customer Retention, Troubleshooting, Mobile Devices

Education
Tulsa Technology Center-Riverside Campus   2013 — 2015
Cyber Security and Forensics

Stephen F. Austin State University
Bachelor of Arts (B.A.), Communication and Media Studies; English; Psychology, GPA 3.5+

Riley Calandra Riley Calandra Greenwood, South Carolina Details
Riley Calandra's Sykes Experience October 2010 - Present
Job Team Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   October 2010 - Present

Education
Webster University   2003 — 2004
Master of Arts (M.A.), Computer Resources and Information Management

South Carolina State University   1990 — 1994
Bachelor of Science (BS), Mathematics and Computer Science

Manuel Sy-Quia Manuel Sy-Quia Annapolis, Maryland Details
Manuel Sy-Quia's Sykes Experience August 2014 - September 2014
Job Research Analyst at ISS | Institutional Shareholder Services
Industry
Experience
ISS Institutional Shareholder Services  March 2015 - June 2015
Sykes   August 2014 - September 2014
St. John's College, Annapolis, MD   August 2010 - May 2013
Ateneo de Manila University  June 2012 - July 2012
Medicamenta Pharmaceuticals   June 2009 - July 2009

Skills
Editing, Analysis, Curriculum Design, Critical Thinking, Organizational..., Higher Education, Data Entry, Data Analysis, Public Speaking, Creative Writing, International Relations, Research, Fundraising, Microsoft Office, Teaching, Philosophy, Leadership, Microsoft Word, Report Writing

Education
St. John's College (MD)   2009 — 2013
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities

Xavier School

nikki (nikki johnson) mccullum nikki (nikki johnson) mccullum District Heights, Maryland Details
nikki (nikki johnson) mccullum's Sykes Experience April 2013 - July 2013
Job Customer Care Rep at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   April 2013 - July 2013

Education
TESST College of Technology-Beltsville

brittany gallian brittany gallian Auburndale, Florida Details
brittany gallian's Sykes Experience September 2012 - May 2013
Job Retail Professional
Industry Retail
Experience
Sykes   September 2012 - May 2013
Save alot   2013 - 2013
Sonnys bbq  February 2011 - March 2012
Cracker Barrel  March 2010 - November 2010
Publix  August 2006 - April 2010

Skills
Computer Proficiency, serving, customer service, Customer Service..., Cashiering, Bagging, hosting

Education
Fortis Online   2013 — 2014
Associate's degree, criminal justice and homeland security

University of Phoenix   2012 — 2013
Associate's degree, Criminal Justice and Corrections

Tallahassee Community College   2009 — 2011
Associate of Arts (AA), Business Administration and Management, General

Auburndale Senior High School   2005 — 2009
High school diploma

Dolores Watrous Dolores Watrous Nampa, Idaho Details
Dolores Watrous's Sykes Experience January 2005 - April 2006
Job Professional Customer Service Representative
Industry Telecommunications
Experience
Citi  October 2006 - March 2008
Sykes   January 2005 - April 2006
Cingular Wireless (Formerly Pacific Bell Wireless, SBC Global/Communications, now AT&T)   January 2001 - June 2001
Safeway  June 1992 - June 2000

Skills
Customer Service, Technical Support, Telecommunications, Communication, Data Entry, Time Management, Telemarketing, Sales, Call Centers, Teamwork, People-oriented, Microsoft Office, Microsoft Word, Grocery, Cash Handling, Leadership

Education
San Joaquin Valley College-Fresno
Computerized Business and Accounting

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