Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Employees
Employee
Years
Job
Industry
Jonique Dietzen Jonique Dietzen's Sykes Experience February 2006 - September 2006
Job
Industry Financial Services
Experience
Multnomah County Health Department November 2014 - Present
AKT CPAs, Advisors, Consultants April 2014 - November 2014
FamilyCare Health Plans February 2014 - April 2014
Aetna September 2006 - January 2013
Sykes February 2006 - September 2006
Gyros Gyros May 2001 - April 2003
Montgomery Ward April 1997 - May 1999
Skills
Medical Coding, Health Insurance, Medicare, Customer Service, Telephone Skills, Invoicing, Claims Handling, HIPAA, HMO, PPO, Healthcare Reimbursement, Financial Analysis, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales Presentations, Sales Process, Project Management, Email, Multi Tasking, Data Entry, Typing, 10 Key, Organizational..., Algebra, Calculus, CPT, HCPCS, ICD-9, Call Centers, UB04, Insurance, Employee Benefits, Training, Medical Billing, COBRA, Health Policy, Sales, Underwriting, Health Care Reform, Financial Services, FSA, Medicare Part D, Ad Hoc Reporting, Health Savings Accounts, Actuaries, Team Building, Pivot Tables
Education
Dickinson State University 2010 — 2013
Bachelor of Finance
Western Culinary Institute 2002 — 2003
Associate of Science (A.S.)
Bismarck State College 1999 — 2001
Associate of Science (AS)
Multnomah County Health Department November 2014 - Present
AKT CPAs, Advisors, Consultants April 2014 - November 2014
FamilyCare Health Plans February 2014 - April 2014
Aetna September 2006 - January 2013
Sykes February 2006 - September 2006
Gyros Gyros May 2001 - April 2003
Montgomery Ward April 1997 - May 1999
Skills
Medical Coding, Health Insurance, Medicare, Customer Service, Telephone Skills, Invoicing, Claims Handling, HIPAA, HMO, PPO, Healthcare Reimbursement, Financial Analysis, Computer Proficiency, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales Presentations, Sales Process, Project Management, Email, Multi Tasking, Data Entry, Typing, 10 Key, Organizational..., Algebra, Calculus, CPT, HCPCS, ICD-9, Call Centers, UB04, Insurance, Employee Benefits, Training, Medical Billing, COBRA, Health Policy, Sales, Underwriting, Health Care Reform, Financial Services, FSA, Medicare Part D, Ad Hoc Reporting, Health Savings Accounts, Actuaries, Team Building, Pivot Tables
Education
Dickinson State University 2010 — 2013
Bachelor of Finance
Western Culinary Institute 2002 — 2003
Associate of Science (A.S.)
Bismarck State College 1999 — 2001
Associate of Science (AS)
Lori Peterhans Lori Peterhans's Sykes Experience April 2013 - February 2014
Job Customer Solutions at Sears Holdings Corporation
Industry Retail
Experience
A Pet's Tale November 2010 - Present
Sears Holdings Corporation February 2014 - May 2014
Sykes April 2013 - February 2014
Round Rock Police Department 2001 - July 2011
IBC Bank November 2010 - April 2011
Texas Commission on Environmental Quality June 2007 - November 2009
TCEU 2007 - 2009
Texas Workforce Commission May 1998 - June 2007
Texas Department of Health November 1996 - May 1998
Texas Department of Health January 1995 - November 1996
Skills
Accounts Payable, Accounts Receivable, Data Entry, Human Resources, Accounting, Customer Service, Pet care, Process Improvement, Networking, Policy, Budgets, Training, Leadership, Team Building, Payroll, Strategic Planning
Education
Georgetown High School 1982 — 1985
Diploma, General Studies
Austin Community College
Business Management and Accounting
A Pet's Tale November 2010 - Present
Sears Holdings Corporation February 2014 - May 2014
Sykes April 2013 - February 2014
Round Rock Police Department 2001 - July 2011
IBC Bank November 2010 - April 2011
Texas Commission on Environmental Quality June 2007 - November 2009
TCEU 2007 - 2009
Texas Workforce Commission May 1998 - June 2007
Texas Department of Health November 1996 - May 1998
Texas Department of Health January 1995 - November 1996
Skills
Accounts Payable, Accounts Receivable, Data Entry, Human Resources, Accounting, Customer Service, Pet care, Process Improvement, Networking, Policy, Budgets, Training, Leadership, Team Building, Payroll, Strategic Planning
Education
Georgetown High School 1982 — 1985
Diploma, General Studies
Austin Community College
Business Management and Accounting
Bernie Snyder Bernie Snyder's Sykes Experience February 2010 - April 2014
Job Director IT
Industry Financial Services
Experience
Contract Callers Inc. March 2014 - Present
Sykes February 2010 - April 2014
ICT Group July 2006 - February 2010
ICT Group January 2003 - June 2006
Skills
Management, CRM, Project Management, Leadership, Call Centers, Vendor Management, Outsourcing, IT Service Management, Data Center, Process Improvement, Active Directory, Technical Support, IT Management, System Deployment, IT Operations, Strategic Planning, Call Center, BPO, ITIL, Budgets, Troubleshooting, Service Delivery, Telecommunications, Databases, Cloud Computing, Server Administration, Disaster Recovery, Servers, Recruiting, Network Security, Virtualization, PCI DSS, IT Solutions, Information Technology, IT Strategy, Team Leadership, Infrastructure, Business Process..., VMware, Security
Education
Augusta Technical College 2015 — 2017
Associate of Science (A.S.), CyberSecurity
BKM 1997 — 1998
Certificate Webmaster/Intranet Administration
Dawson College 1986 — 1987
Computer Science Programming
Contract Callers Inc. March 2014 - Present
Sykes February 2010 - April 2014
ICT Group July 2006 - February 2010
ICT Group January 2003 - June 2006
Skills
Management, CRM, Project Management, Leadership, Call Centers, Vendor Management, Outsourcing, IT Service Management, Data Center, Process Improvement, Active Directory, Technical Support, IT Management, System Deployment, IT Operations, Strategic Planning, Call Center, BPO, ITIL, Budgets, Troubleshooting, Service Delivery, Telecommunications, Databases, Cloud Computing, Server Administration, Disaster Recovery, Servers, Recruiting, Network Security, Virtualization, PCI DSS, IT Solutions, Information Technology, IT Strategy, Team Leadership, Infrastructure, Business Process..., VMware, Security
Education
Augusta Technical College 2015 — 2017
Associate of Science (A.S.), CyberSecurity
BKM 1997 — 1998
Certificate Webmaster/Intranet Administration
Dawson College 1986 — 1987
Computer Science Programming
Carmen Feliciano Carmen Feliciano's Sykes Experience January 2003 - January 2010
Job Quality Assurance Lead, Solid Wood Cabinets LLC
Industry Warehousing
Experience
The Solid Wood Cabinet Company February 2014 - Present
Sears Holdings Corporation October 2012 - December 2013
Sykes January 2003 - January 2010
Sterns a Div of Lord & Taylor January 1999 - January 2000
Skills
Coaching, Quality Assurance, PowerPoint, Microsoft Office, Loss Prevention, Management, Customer Retention, Windows, Clerical Skills, Project Management, Data Entry, Data Analysis, Supervisory Skills, Quality Control, Quality System, Quality Auditing, Process Improvement, Retail, Customer Satisfaction
Education
Bucks County Community College 2010 — 2012
Associate of Applied Science (AAS), Behavioral Sciences, 4.0
Bucks County Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Criminology
The Solid Wood Cabinet Company February 2014 - Present
Sears Holdings Corporation October 2012 - December 2013
Sykes January 2003 - January 2010
Sterns a Div of Lord & Taylor January 1999 - January 2000
Skills
Coaching, Quality Assurance, PowerPoint, Microsoft Office, Loss Prevention, Management, Customer Retention, Windows, Clerical Skills, Project Management, Data Entry, Data Analysis, Supervisory Skills, Quality Control, Quality System, Quality Auditing, Process Improvement, Retail, Customer Satisfaction
Education
Bucks County Community College 2010 — 2012
Associate of Applied Science (AAS), Behavioral Sciences, 4.0
Bucks County Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Criminology
Fiona Kolberg Fiona Kolberg's Sykes Experience May 2009 - June 2010
Job Server at Montana's Rib and Chop House
Industry Restaurants
Experience
Montana's Rib and Chop House June 2013 - Present
North Dakota Department of Health January 2013 - June 2013
Ruby Tuesday September 2012 - June 2013
Development Homes, Inc. April 2012 - August 2012
GCS Investments, Inc. August 2011 - August 2012
Follett Higher Education Group August 2010 - August 2011
Barnes & Noble January 2006 - July 2010
Sykes May 2009 - June 2010
Bismarck State College January 2008 - May 2010
North Dakota Teen Challenge January 2007 - December 2008
Skills
Restaurants, BLS, Food Service, Bartending, Customer Service, Customer Support, Pay Close Attention to..., Hospitality, Time Management, Phone Etiquette, Food Preparation, Patience, Help Desk Support, Order Processing, ServSafe, Restaurant Management, Food & Beverage, Training, Award Winner, High Level Of Accuracy, Troubleshooting, PowerPoint, Cashiering, Microsoft Office, Technical Support, Childcare
Education
The University of North Dakota 2010 — 2012
Bachelor of Science (BS), Biology, Pre-Health Emphasis
Bismarck State College 2007 — 2010
AA and AS
Montana's Rib and Chop House June 2013 - Present
North Dakota Department of Health January 2013 - June 2013
Ruby Tuesday September 2012 - June 2013
Development Homes, Inc. April 2012 - August 2012
GCS Investments, Inc. August 2011 - August 2012
Follett Higher Education Group August 2010 - August 2011
Barnes & Noble January 2006 - July 2010
Sykes May 2009 - June 2010
Bismarck State College January 2008 - May 2010
North Dakota Teen Challenge January 2007 - December 2008
Skills
Restaurants, BLS, Food Service, Bartending, Customer Service, Customer Support, Pay Close Attention to..., Hospitality, Time Management, Phone Etiquette, Food Preparation, Patience, Help Desk Support, Order Processing, ServSafe, Restaurant Management, Food & Beverage, Training, Award Winner, High Level Of Accuracy, Troubleshooting, PowerPoint, Cashiering, Microsoft Office, Technical Support, Childcare
Education
The University of North Dakota 2010 — 2012
Bachelor of Science (BS), Biology, Pre-Health Emphasis
Bismarck State College 2007 — 2010
AA and AS
Melissa Wilkinson Melissa Wilkinson's Sykes Experience June 2014 - September 2014
Job Creative Team Lead passionate about Putting People First
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2014 - Present
Sykes June 2014 - September 2014
Sykes March 2014 - June 2014
Sykes February 2013 - March 2014
GB holdings 2010 - January 2013
Freelance/photography services 2008 - January 2013
Bethel Thompson Agency Limited November 2009 - June 2012
Isle of Capri Casino November 2003 - October 2009
Skills
Customer Service, Microsoft Word, Leadership, Time Management, Microsoft Excel, Office Management, PowerPoint, Microsoft Office, Administrative..., Event Management, Data Entry, Spreadsheets, Telephone Reception, Calendaring, Problem Solving, Training, Photoshop, Multi Tasking, Listener, Supervising, Tourism, Efficiency, Professional Experience, Employee Relations, Office Administration, Photography, Management, Strategic Planning, Adobe photoshop, Team Leadership, Budgets, Team Building
Education
Broward Community College/Ed2Go Courses 2012 — 2012
Certificate, Administrative Assistant and Secretarial Science, General
Penn Foster Career College 2009 — 2011
Certificate, Graphic Design
Sykes Enterprises, Inc. September 2014 - Present
Sykes June 2014 - September 2014
Sykes March 2014 - June 2014
Sykes February 2013 - March 2014
GB holdings 2010 - January 2013
Freelance/photography services 2008 - January 2013
Bethel Thompson Agency Limited November 2009 - June 2012
Isle of Capri Casino November 2003 - October 2009
Skills
Customer Service, Microsoft Word, Leadership, Time Management, Microsoft Excel, Office Management, PowerPoint, Microsoft Office, Administrative..., Event Management, Data Entry, Spreadsheets, Telephone Reception, Calendaring, Problem Solving, Training, Photoshop, Multi Tasking, Listener, Supervising, Tourism, Efficiency, Professional Experience, Employee Relations, Office Administration, Photography, Management, Strategic Planning, Adobe photoshop, Team Leadership, Budgets, Team Building
Education
Broward Community College/Ed2Go Courses 2012 — 2012
Certificate, Administrative Assistant and Secretarial Science, General
Penn Foster Career College 2009 — 2011
Certificate, Graphic Design
Wade Alvarez Wade Alvarez's Sykes Experience July 1996 - November 2000
Job Computer and Network Specialist II at North Dakota Department of Transportation
Industry Information Technology and Services
Experience
North Dakota Department of Transportation December 2000 - Present
Sykes July 1996 - November 2000
Skills
Technical Support, Operating Systems, Networking, Training, Team Management, Leadership, Service Delivery, Call Centers, ITIL, Customer Service, Troubleshooting, Help Desk Support, Computer Hardware
Education
Bismarck State College 2013 — 2015
Associate’s Degree, Computer Support Specialist
Mandan High School 1993 — 1997
North Dakota Department of Transportation December 2000 - Present
Sykes July 1996 - November 2000
Skills
Technical Support, Operating Systems, Networking, Training, Team Management, Leadership, Service Delivery, Call Centers, ITIL, Customer Service, Troubleshooting, Help Desk Support, Computer Hardware
Education
Bismarck State College 2013 — 2015
Associate’s Degree, Computer Support Specialist
Mandan High School 1993 — 1997
Michelle L. Williams's Sykes Experience November 2014 - June 2015
Job Customer Support Assoc I at Convergys
Industry Consumer Services
Experience
Convergys June 2015 - Present
Sykes November 2014 - June 2015
Sears Holdings Corporation January 2006 - April 2014
Liquidation Channel November 2011 - December 2012
HEB September 2000 - April 2004
Skills
Outlook, Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Windows, English, Research, HTML, Strategic Planning, Editing, C++, Teamwork, Call Centers, Social Media, Social Networking, Customer Relations, Customer Satisfaction, Cisco Technologies, Telephony, Telephone Skills, Customer Retention, Sales, Customer Experience, Communication, Management, Retail, Time Management
Education
Austin Community College 1987 — 1987
Convergys June 2015 - Present
Sykes November 2014 - June 2015
Sears Holdings Corporation January 2006 - April 2014
Liquidation Channel November 2011 - December 2012
HEB September 2000 - April 2004
Skills
Outlook, Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Windows, English, Research, HTML, Strategic Planning, Editing, C++, Teamwork, Call Centers, Social Media, Social Networking, Customer Relations, Customer Satisfaction, Cisco Technologies, Telephony, Telephone Skills, Customer Retention, Sales, Customer Experience, Communication, Management, Retail, Time Management
Education
Austin Community College 1987 — 1987
natasha hoffmann natasha hoffmann's Sykes Experience August 2010 - December 2010
Job Student at Butte College
Industry Consumer Services
Experience
Home November 2011 - Present
Sykes August 2010 - December 2010
California Department of Transportation June 2007 - August 2007
Skills
Copy Typing, Receptionist Duties, Assistant Work, Organization, Bookkeeping, Microsoft Office, Microsoft Word, Microsoft Excel, Internet Explorer, Google Chrome, Internet Troubleshooting, Phone Etiquette, Appointment Scheduling, Event Planning, Experience Working with..., Love to Cook, Baking
Education
Butte College 2014 — 2017
in progress, Medical Office Management/Administration
Ponca City High School 2009 — 2010
High School Diploma, General Studies
Home November 2011 - Present
Sykes August 2010 - December 2010
California Department of Transportation June 2007 - August 2007
Skills
Copy Typing, Receptionist Duties, Assistant Work, Organization, Bookkeeping, Microsoft Office, Microsoft Word, Microsoft Excel, Internet Explorer, Google Chrome, Internet Troubleshooting, Phone Etiquette, Appointment Scheduling, Event Planning, Experience Working with..., Love to Cook, Baking
Education
Butte College 2014 — 2017
in progress, Medical Office Management/Administration
Ponca City High School 2009 — 2010
High School Diploma, General Studies
Doris Fowers Doris Fowers's Sykes Experience February 2013 - Present
Job HR Manager at Sykes
Industry Human Resources
Experience
Sykes February 2013 - Present
PRIDE Industries August 2009 - February 2013
Portneuf Medical Center January 2008 - July 2009
AMI Semiconductor 2006 - 2007
The Home Depot 2004 - 2006
Debt Plan Services May 2000 - October 2004
PowerQuest March 1997 - May 2000
Skills
HRIS, Benefits, Compensation, Performance Management, Employee Benefits, Employee Relations, New Hire Orientations, Deferred Compensation, Interviews, Human Resources, Recruiting, Leadership, Management, Team Building, Personnel Management, Benefits Administration, Onboarding, System Administration, Succession Planning, Policy, HR Policies, Talent Acquisition, Employee Engagement
Education
California Lutheran University 1972 — 1976
B.A., English
Ohio University 1974 — 1975
A.A.
Cuyahoga Heights High School
Diploma
Sykes February 2013 - Present
PRIDE Industries August 2009 - February 2013
Portneuf Medical Center January 2008 - July 2009
AMI Semiconductor 2006 - 2007
The Home Depot 2004 - 2006
Debt Plan Services May 2000 - October 2004
PowerQuest March 1997 - May 2000
Skills
HRIS, Benefits, Compensation, Performance Management, Employee Benefits, Employee Relations, New Hire Orientations, Deferred Compensation, Interviews, Human Resources, Recruiting, Leadership, Management, Team Building, Personnel Management, Benefits Administration, Onboarding, System Administration, Succession Planning, Policy, HR Policies, Talent Acquisition, Employee Engagement
Education
California Lutheran University 1972 — 1976
B.A., English
Ohio University 1974 — 1975
A.A.
Cuyahoga Heights High School
Diploma
Lashunda Brown Lashunda Brown's Sykes Experience December 2014 - February 2015
Job ADPE Technician at Vectrus
Industry Information Technology and Services
Experience
Vectrus February 2015 - Present
Sykes December 2014 - February 2015
TeleTech October 2014 - February 2015
Information Innovators Inc. (Triple-i) September 2014 - November 2014
Indus Corporation September 2010 - September 2014
Hewlett-Packard June 2009 - August 2010
NCO Group August 2004 - June 2009
US Army 2000 - 2004
Skills
Security Clearance, Information Assurance, DoD, Security+, Security, Program Management, Military, Government, Army, Network Security, SharePoint, Active Directory, Troubleshooting, Project Management, Windows 7, Team Leadership, System Administration, Help Desk Support, CompTIA Security+, Hardware, Software Installation, Technical Support, BMC Remedy, Microsoft Office, Microsoft Exchange
Education
University of Phoenix 2012 — 2013
Master of Health Administration, Health/Health Care Administration/Management
Athens State University 2005 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
George C Wallace State Community College-Selma 2004 — 2005
Associate's degree, Business Administration and Management, General
Southside High School 1995 — 1999
Diploma, General Studies
Vectrus February 2015 - Present
Sykes December 2014 - February 2015
TeleTech October 2014 - February 2015
Information Innovators Inc. (Triple-i) September 2014 - November 2014
Indus Corporation September 2010 - September 2014
Hewlett-Packard June 2009 - August 2010
NCO Group August 2004 - June 2009
US Army 2000 - 2004
Skills
Security Clearance, Information Assurance, DoD, Security+, Security, Program Management, Military, Government, Army, Network Security, SharePoint, Active Directory, Troubleshooting, Project Management, Windows 7, Team Leadership, System Administration, Help Desk Support, CompTIA Security+, Hardware, Software Installation, Technical Support, BMC Remedy, Microsoft Office, Microsoft Exchange
Education
University of Phoenix 2012 — 2013
Master of Health Administration, Health/Health Care Administration/Management
Athens State University 2005 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
George C Wallace State Community College-Selma 2004 — 2005
Associate's degree, Business Administration and Management, General
Southside High School 1995 — 1999
Diploma, General Studies
Shonna Kourakos Shonna Kourakos's Sykes Experience March 2010 - March 2011
Job Medical Transcriptionist
Industry Medical Practice
Experience
Regional Independent Medical Evaluations April 2011 - Present
Sykes March 2010 - March 2011
Skills
Medical Transcription, Medical Records, Microsoft Word, Medical Terminology, Customer Service, Data Entry, Healthcare, Typing, Appointment Scheduling, Telephone Skills, Microsoft Office, HIPAA, Medical Billing
Education
Bucks County Community College 2006 — 2006
Pennsbury High School 1994 — 1996
Diploma
Regional Independent Medical Evaluations April 2011 - Present
Sykes March 2010 - March 2011
Skills
Medical Transcription, Medical Records, Microsoft Word, Medical Terminology, Customer Service, Data Entry, Healthcare, Typing, Appointment Scheduling, Telephone Skills, Microsoft Office, HIPAA, Medical Billing
Education
Bucks County Community College 2006 — 2006
Pennsbury High School 1994 — 1996
Diploma
Cindy Kaelberer Cindy Kaelberer's Sykes Experience March 1992 - March 1996
Job Independent Agent at Aflac
Industry Insurance
Experience
Aflac January 2001 - Present
Kaelberer Construction, Inc. and TransTrash January 2004 - Present
CrossCountry Courier March 1996 - November 2001
Sykes March 1992 - March 1996
Skills
Employee Benefits, Health Insurance, Customer Service, Sales, Life Insurance, Disability Insurance, Term Life Insurance, Small Business, Human Resources, Insurance Claims, Benefits Administration, Health Savings Accounts, Flexible Spending..., Section 125 Plans
Education
University of Mary
Bachelor's degree, Business Administration and Management, General
Bismarck State College
Associate's degree, Business Administration and Management, General
Aflac January 2001 - Present
Kaelberer Construction, Inc. and TransTrash January 2004 - Present
CrossCountry Courier March 1996 - November 2001
Sykes March 1992 - March 1996
Skills
Employee Benefits, Health Insurance, Customer Service, Sales, Life Insurance, Disability Insurance, Term Life Insurance, Small Business, Human Resources, Insurance Claims, Benefits Administration, Health Savings Accounts, Flexible Spending..., Section 125 Plans
Education
University of Mary
Bachelor's degree, Business Administration and Management, General
Bismarck State College
Associate's degree, Business Administration and Management, General
Justin Haase's Sykes Experience 2005 - 2008
Job Business Support Analyst
Industry Information Technology and Services
Experience
ECMC 2008 - 2013
Sykes 2005 - 2008
Skills
Windows, Customer Service, Technical Support, Networking, Customer Satisfaction, Team Leadership, Technical Documentation, Technical Training, Information Technology, Apple, Technical Writing, Customer Service..., Cisco VoIP, Business Analysis, Business Process, Business Process..., Business Continuity, Analytical Skills, Communication Skills, Technical Skillset, Active Directory, Java, Outlook, Juniper, HTML, Microsoft Excel, Android, Microsoft Office
Education
Bethel University 2010 — 2013
General Studies
ECMC 2008 - 2013
Sykes 2005 - 2008
Skills
Windows, Customer Service, Technical Support, Networking, Customer Satisfaction, Team Leadership, Technical Documentation, Technical Training, Information Technology, Apple, Technical Writing, Customer Service..., Cisco VoIP, Business Analysis, Business Process, Business Process..., Business Continuity, Analytical Skills, Communication Skills, Technical Skillset, Active Directory, Java, Outlook, Juniper, HTML, Microsoft Excel, Android, Microsoft Office
Education
Bethel University 2010 — 2013
General Studies
Nanette Wheeler-Carter's Sykes Experience 1989 - 1992
Job Founder, Ex.Director, Researcher and Advocate at CA4ELEPHANTS
Industry Management Consulting
Experience
CA4ELEPHANTS, Incorporated (a 501c3 Non-Profit) July 2014 - Present
CW Business Development Consulting Services January 1998 - Present
People 4 PAWS, FL April 2007 - January 2013
Uniquely Yours 1998 - 2005
CW BUSINESS DEVELOPMENT November 1998 - 2004
3Com 1994 - 1998
IBM 1992 - 1994
Sykes 1989 - 1992
Excelan 1987 - 1989
Skills
Team Leadership, Leadership, Start-ups, Strategic Planning, Business Planning, Needs Analysis, Public Speaking, Entrepreneurship, Marketing, Management, Change Management, Budgets, Competitive Analysis, Business Development, Fundraising, Volunteer Management, Team Building, Social Networking, Nonprofits, Project Planning
Education
Folsom Lake College 2001 — 2003
Psycology, Women's Studies, 4.1
California Polytechnic State University-San Luis Obispo 1985 — 1989
BA, Graphic Design, 4.0
University of Oregon 1980 — 1985
Bachelor of Science (BS), Pre-Med, 4.0
Orange Coast College
4.0
CA4ELEPHANTS, Incorporated (a 501c3 Non-Profit) July 2014 - Present
CW Business Development Consulting Services January 1998 - Present
People 4 PAWS, FL April 2007 - January 2013
Uniquely Yours 1998 - 2005
CW BUSINESS DEVELOPMENT November 1998 - 2004
3Com 1994 - 1998
IBM 1992 - 1994
Sykes 1989 - 1992
Excelan 1987 - 1989
Skills
Team Leadership, Leadership, Start-ups, Strategic Planning, Business Planning, Needs Analysis, Public Speaking, Entrepreneurship, Marketing, Management, Change Management, Budgets, Competitive Analysis, Business Development, Fundraising, Volunteer Management, Team Building, Social Networking, Nonprofits, Project Planning
Education
Folsom Lake College 2001 — 2003
Psycology, Women's Studies, 4.1
California Polytechnic State University-San Luis Obispo 1985 — 1989
BA, Graphic Design, 4.0
University of Oregon 1980 — 1985
Bachelor of Science (BS), Pre-Med, 4.0
Orange Coast College
4.0
Alexandria Porter Alexandria Porter's Sykes Experience June 2011 - June 2013
Job Student at Sullivan University
Industry Outsourcing/Offshoring
Experience
Sykes June 2011 - June 2013
High Power Technical Services July 2005 - September 2009
Skills
Call Centers, Technical Support, Workforce Management, Customer Service, Customer Satisfaction, Team Leadership, Customer Experience, Troubleshooting, Team Building
Education
Sullivan University
Master of Business Administration (MBA), Business, Conflict Management
Brown Mackie College-Louisville 2012 — 2014
Bachelor of Science, Business Administration
Brown Mackie College-Louisville
Associate Degree of Applied Business, Business Management
Sykes June 2011 - June 2013
High Power Technical Services July 2005 - September 2009
Skills
Call Centers, Technical Support, Workforce Management, Customer Service, Customer Satisfaction, Team Leadership, Customer Experience, Troubleshooting, Team Building
Education
Sullivan University
Master of Business Administration (MBA), Business, Conflict Management
Brown Mackie College-Louisville 2012 — 2014
Bachelor of Science, Business Administration
Brown Mackie College-Louisville
Associate Degree of Applied Business, Business Management
Sharee Owens Sharee Owens's Sykes Experience 2013 - 2014
Job Photographer, Customer Care Professional
Industry Consumer Services
Experience
Lifetouch July 2014 - Present
Sykes 2013 - 2014
TruGreen LandCare January 2013 - August 2013
Waffle House May 2011 - January 2013
Arise Virtual Solutions Inc. 2012 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Process Scheduler, System Administration, Access, Event Management, Nonprofits, Hospitality, Event Planning, Outlook, Sales, Facebook, Data Analysis, Team Leadership, Retail, Employee Relations, HTML, Team Building, Fundraising, Administrative..., Training, Customer Satisfaction, C++, Social Networking, Time Management, Advertising, Public Relations, Spanish, Java, Supervisory Skills, C, Social Media, Social Media Marketing, Teamwork, Inventory Management, Analysis, Leadership Development
Education
Ashford University 2009 — 2010
Psychology
Lifetouch July 2014 - Present
Sykes 2013 - 2014
TruGreen LandCare January 2013 - August 2013
Waffle House May 2011 - January 2013
Arise Virtual Solutions Inc. 2012 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Photoshop, Teaching, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Process Scheduler, System Administration, Access, Event Management, Nonprofits, Hospitality, Event Planning, Outlook, Sales, Facebook, Data Analysis, Team Leadership, Retail, Employee Relations, HTML, Team Building, Fundraising, Administrative..., Training, Customer Satisfaction, C++, Social Networking, Time Management, Advertising, Public Relations, Spanish, Java, Supervisory Skills, C, Social Media, Social Media Marketing, Teamwork, Inventory Management, Analysis, Leadership Development
Education
Ashford University 2009 — 2010
Psychology
Jessica Bouchez Jessica Bouchez's Sykes Experience August 2004 - February 2005
Job at
Industry Retail
Experience
Crystal Cove Resort June 2014 - Present
Two Women & a Chef August 2009 - Present
Walmart February 2007 - August 2007
Sykes August 2004 - February 2005
Skills
Sales, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Cashiering
Education
Ashford University 2012 — 2014
Associate of Arts (A.A.), Early Childhood Education and Teaching
Crescent City Junior Senior High 1999 — 2003
High school diploma, General education
Crystal Cove Resort June 2014 - Present
Two Women & a Chef August 2009 - Present
Walmart February 2007 - August 2007
Sykes August 2004 - February 2005
Skills
Sales, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Cashiering
Education
Ashford University 2012 — 2014
Associate of Arts (A.A.), Early Childhood Education and Teaching
Crescent City Junior Senior High 1999 — 2003
High school diploma, General education
Ray Sam's Sykes Experience August 2014 - Present
Job CCP at Alpine Access
Industry Gambling & Casinos
Experience
Sykes August 2014 - Present
techno-waves February 2013 - May 2014
Great Canadian Casinos 1986 - 2012
McDonald's Canada September 1978 - April 1985
Skills
Casino, Gaming Industry, Hospitality, Food & Beverage, Online Gaming, Customer Service, Restaurant Management, Restaurants, Pre-opening, Resorts, Employee Relations, Online Gambling, Poker, Casino Gaming, Gaming, Management, Strategic Planning
Education
British Columbia Institute of Technology 2002 — 2004
CAD, AutoCAD
Langara College 1981 — 1982
Physical Sciences
Gladstone Secondary School
Academics, Geology/Earth Science, General
Sykes August 2014 - Present
techno-waves February 2013 - May 2014
Great Canadian Casinos 1986 - 2012
McDonald's Canada September 1978 - April 1985
Skills
Casino, Gaming Industry, Hospitality, Food & Beverage, Online Gaming, Customer Service, Restaurant Management, Restaurants, Pre-opening, Resorts, Employee Relations, Online Gambling, Poker, Casino Gaming, Gaming, Management, Strategic Planning
Education
British Columbia Institute of Technology 2002 — 2004
CAD, AutoCAD
Langara College 1981 — 1982
Physical Sciences
Gladstone Secondary School
Academics, Geology/Earth Science, General
Tamara Blackwell Tamara Blackwell's Sykes Experience October 2008 - June 2010
Job Freelance Writer
Industry Hospitality
Experience
Tonkawa Indian Casino's New Western Inn March 2015 - Present
Ultius March 2015 - Present
Tamara Blackwell April 2012 - Present
Continental Carbon Company October 2014 - February 2015
Kaw Gaming, Incorporated December 2013 - October 2014
The Salvation Army, Ponca City, OK February 2012 - October 2013
Sykes October 2008 - June 2010
Albertsons LLC September 1998 - October 2008
Skills
Employee Relations, Performance Management, Recruiting, Leadership Development, Human Resources, Change Management, Leadership, Deferred Compensation, Workforce Planning, New Hire Orientations, Training, Coaching, HRIS, Employee Benefits, Employee Engagement, Succession Planning, Onboarding, Strategic Planning, Talent Management, HR Policies, Personnel Management, Benefits Administration, Policy, Interviews, Staff Development, Employee Training, Employee Handbooks, Inventory, Inventory Management, Inventory Control, Inventory Analysis, Physical Inventory, Inventory Accuracy, Inventory Planning, Supply Chain Management, Supply Chain, Pharmaceutical Industry, Customer Service, Microsoft Office, Management, Team Building, Public Speaking, Microsoft Excel
Education
Southern New Hampshire University 2012 — 2014
Bachelor of Arts (BA), English in Creative Writing, Fiction
Cameron University 2000 — 2002
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
East Central University, Ada, Oklahoma 1992 — 1994
Bachelor of Science (BS), Business Administration and Management, General
Northern Oklahoma College 1990 — 1992
Associate of Science (AS), Business Administration and Management, General
Tonkawa Indian Casino's New Western Inn March 2015 - Present
Ultius March 2015 - Present
Tamara Blackwell April 2012 - Present
Continental Carbon Company October 2014 - February 2015
Kaw Gaming, Incorporated December 2013 - October 2014
The Salvation Army, Ponca City, OK February 2012 - October 2013
Sykes October 2008 - June 2010
Albertsons LLC September 1998 - October 2008
Skills
Employee Relations, Performance Management, Recruiting, Leadership Development, Human Resources, Change Management, Leadership, Deferred Compensation, Workforce Planning, New Hire Orientations, Training, Coaching, HRIS, Employee Benefits, Employee Engagement, Succession Planning, Onboarding, Strategic Planning, Talent Management, HR Policies, Personnel Management, Benefits Administration, Policy, Interviews, Staff Development, Employee Training, Employee Handbooks, Inventory, Inventory Management, Inventory Control, Inventory Analysis, Physical Inventory, Inventory Accuracy, Inventory Planning, Supply Chain Management, Supply Chain, Pharmaceutical Industry, Customer Service, Microsoft Office, Management, Team Building, Public Speaking, Microsoft Excel
Education
Southern New Hampshire University 2012 — 2014
Bachelor of Arts (BA), English in Creative Writing, Fiction
Cameron University 2000 — 2002
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
East Central University, Ada, Oklahoma 1992 — 1994
Bachelor of Science (BS), Business Administration and Management, General
Northern Oklahoma College 1990 — 1992
Associate of Science (AS), Business Administration and Management, General
Julia Cámara-Calvo Julia Cámara-Calvo's Sykes Experience December 2012 - January 2013
Job Office & Media Manager at Carbo Films
Industry Motion Pictures and Film
Experience
Carbo Films August 2013 - Present
Freelance March 2013 - Present
Examiner.com January 2012 - July 2013
Box of Light February 2012 - March 2013
Theatre For The World May 2012 - February 2013
Examiner.com January 2012 - February 2013
Sykes December 2012 - January 2013
Dollar General February 2012 - June 2012
Bloomsburg University September 2011 - April 2012
Red Unio/Sinan Image S.L. January 2011 - September 2011
Skills
Teaching, Film, TV, Writing, Translation, Social Media, Video Editing, Video Production, Final Cut Pro, Microsoft Office, Production Planning, Editing, Production, Journalism, Public Relations, Event Planning, Public Speaking, PowerPoint, Spanish, Word, Multimedia, Social Networking, Customer Service, Planning, Facebook, English, Post Production, Screenwriting, Press Releases, Proofreading, Video, New Media, French, Analysis, Radio, Theatre, Creative Writing, Media Relations, Digital Media, Television Production, Media Production, Broadcast, Film Production, Microsoft Word, Mac, Camera, Camera Operating, Acting, Short Films, Television
Education
University of California, Los Angeles 2013 — 2015
UCLA Extension, Entertainment Studies, A
Universidad Complutense de Madrid 2004 — 2010
Bachelor of Arts, Audiovisual Communication
Bloomsburg University of Pennsylvania 2007 — 2009
Bachelor of Arts, Mass Communications, GPA: 3.98
I.E.S. Cosme García 1998 — 2004
High School, Humanities, Honors
Carbo Films August 2013 - Present
Freelance March 2013 - Present
Examiner.com January 2012 - July 2013
Box of Light February 2012 - March 2013
Theatre For The World May 2012 - February 2013
Examiner.com January 2012 - February 2013
Sykes December 2012 - January 2013
Dollar General February 2012 - June 2012
Bloomsburg University September 2011 - April 2012
Red Unio/Sinan Image S.L. January 2011 - September 2011
Skills
Teaching, Film, TV, Writing, Translation, Social Media, Video Editing, Video Production, Final Cut Pro, Microsoft Office, Production Planning, Editing, Production, Journalism, Public Relations, Event Planning, Public Speaking, PowerPoint, Spanish, Word, Multimedia, Social Networking, Customer Service, Planning, Facebook, English, Post Production, Screenwriting, Press Releases, Proofreading, Video, New Media, French, Analysis, Radio, Theatre, Creative Writing, Media Relations, Digital Media, Television Production, Media Production, Broadcast, Film Production, Microsoft Word, Mac, Camera, Camera Operating, Acting, Short Films, Television
Education
University of California, Los Angeles 2013 — 2015
UCLA Extension, Entertainment Studies, A
Universidad Complutense de Madrid 2004 — 2010
Bachelor of Arts, Audiovisual Communication
Bloomsburg University of Pennsylvania 2007 — 2009
Bachelor of Arts, Mass Communications, GPA: 3.98
I.E.S. Cosme García 1998 — 2004
High School, Humanities, Honors
Ayan Dahir Ayan Dahir's Sykes Experience February 2013 - July 2014
Job Associate at TD
Industry Banking
Experience
TD September 2014 - Present
Sykes February 2013 - July 2014
Aston University June 2009 - November 2012
Unity Education Centre August 2007 - June 2012
Skills
Teaching, Computing, Qualitative Research, Microsoft Office, Research, Project Management, Analysis, Data Analysis, Team Leadership, Nonprofits, Project Planning, Report Writing, Microsoft Excel, Statistics, Science, Tutoring, Policy, International..., Proposal Writing
Education
Aston University 2009 — 2012
Doctor of Philosophy (PhD), Mathematics
Aston University 2006 — 2009
Bsc Mathematics with Computing, Mathematics, first class honours
TD September 2014 - Present
Sykes February 2013 - July 2014
Aston University June 2009 - November 2012
Unity Education Centre August 2007 - June 2012
Skills
Teaching, Computing, Qualitative Research, Microsoft Office, Research, Project Management, Analysis, Data Analysis, Team Leadership, Nonprofits, Project Planning, Report Writing, Microsoft Excel, Statistics, Science, Tutoring, Policy, International..., Proposal Writing
Education
Aston University 2009 — 2012
Doctor of Philosophy (PhD), Mathematics
Aston University 2006 — 2009
Bsc Mathematics with Computing, Mathematics, first class honours
Christian Avant Christian Avant's Sykes Experience October 2013 - Present
Job Account Manager, Site Operations at Sykes
Industry Telecommunications
Experience
Sykes October 2013 - Present
Army National Guard August 2008 - Present
Sykes February 2010 - October 2013
Department of Social Services (DSS) January 2009 - December 2009
Skills
Call Center Management, Strategic Planning, Call Center Development, Call Center..., Budgets, Customer Service, Public Speaking, Customer Satisfaction, Military Operations, Military Training, Military Logistics, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Customer Experience, Leadership, Management, Outsourcing, Performance Management, Process Improvement, Team Leadership, Training, Vendor Management
Education
Ashford University 2010 — 2012
Associate's degree, Counseling Psychology
Kingstree Sr High School 2004 — 2008
High school Diploma, General Studies/Education
Sykes October 2013 - Present
Army National Guard August 2008 - Present
Sykes February 2010 - October 2013
Department of Social Services (DSS) January 2009 - December 2009
Skills
Call Center Management, Strategic Planning, Call Center Development, Call Center..., Budgets, Customer Service, Public Speaking, Customer Satisfaction, Military Operations, Military Training, Military Logistics, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Call Centers, Customer Experience, Leadership, Management, Outsourcing, Performance Management, Process Improvement, Team Leadership, Training, Vendor Management
Education
Ashford University 2010 — 2012
Associate's degree, Counseling Psychology
Kingstree Sr High School 2004 — 2008
High school Diploma, General Studies/Education
Aaron Ramirez's Sykes Experience May 2014 - November 2014
Job Leasing Specialist at Amberly Place Apartments
Industry Computer Software
Experience
Amberly Place Apartments November 2014 - Present
Sykes May 2014 - November 2014
ProVest LLC December 2013 - March 2014
OpenPeak May 2013 - October 2013
Forest Hills Apartments January 2012 - March 2013
Blacksheep Magazine at Florida State University July 2010 - June 2011
Skills
Quality Assurance, Software Quality..., Android, Test Cases, iOS, Microsoft Office, Testing, Microsoft SQL Server, Mobile Devices, Regression Testing, Visual Studio, SQL, Databases, Computer Hardware, Computer Science, Scrum, TFS, Software, Mobile Device Management, Leasing, Agile Testing
Education
St. Petersburg College 2014 — 2016
Tech Development & Management
Florida State University 2009 — 2012
Information Technology
Broward College 2007 — 2009
Associate of Arts (AA), Sociology
Amberly Place Apartments November 2014 - Present
Sykes May 2014 - November 2014
ProVest LLC December 2013 - March 2014
OpenPeak May 2013 - October 2013
Forest Hills Apartments January 2012 - March 2013
Blacksheep Magazine at Florida State University July 2010 - June 2011
Skills
Quality Assurance, Software Quality..., Android, Test Cases, iOS, Microsoft Office, Testing, Microsoft SQL Server, Mobile Devices, Regression Testing, Visual Studio, SQL, Databases, Computer Hardware, Computer Science, Scrum, TFS, Software, Mobile Device Management, Leasing, Agile Testing
Education
St. Petersburg College 2014 — 2016
Tech Development & Management
Florida State University 2009 — 2012
Information Technology
Broward College 2007 — 2009
Associate of Arts (AA), Sociology
Fabio Green-Thompson's Sykes Experience June 2014 - Present
Job Network Consultant at Verizon
Industry Computer Software
Experience
Verizon May 2015 - Present
Sykes June 2014 - Present
Sykes October 2013 - Present
Know.It.All Tech Support May 2013 - Present
Microsoft March 2013 - Present
Apple Store Retail January 2011 - Present
Saveology.com ™ November 2012 - Present
Apple Store January 2011 - January 2012
Apple Store 2011 - 2012
Skills
Computer Program, Web Design, Web Development, Computer Science, Computer Animation, Computer Network..., OS X, Operating Systems, Computer Hardware, Troubleshooting, Security, JavaScript, Customer Service, Help Desk Support, Hardware
Education
Everest University-Pompano Beach 2012 — 2019
Associate's degree, Computer Programming
Everest University 2012 — 2014
Bachelor of Science (BS), Computer Programmer
Atlantic Technical College 2011 — 2012
Data Modeling/Warehousing and Database Administration
Atlantic Technical Vocational School 2011 — 2012
Bachelor of Science (BS), Database Management System
Boyd H. Anderson High School 2009 — 2012
Highschool Diploma
Atlantic Technical Vocational School
Boyd H. Anderson High School
High School Diploma
Verizon May 2015 - Present
Sykes June 2014 - Present
Sykes October 2013 - Present
Know.It.All Tech Support May 2013 - Present
Microsoft March 2013 - Present
Apple Store Retail January 2011 - Present
Saveology.com ™ November 2012 - Present
Apple Store January 2011 - January 2012
Apple Store 2011 - 2012
Skills
Computer Program, Web Design, Web Development, Computer Science, Computer Animation, Computer Network..., OS X, Operating Systems, Computer Hardware, Troubleshooting, Security, JavaScript, Customer Service, Help Desk Support, Hardware
Education
Everest University-Pompano Beach 2012 — 2019
Associate's degree, Computer Programming
Everest University 2012 — 2014
Bachelor of Science (BS), Computer Programmer
Atlantic Technical College 2011 — 2012
Data Modeling/Warehousing and Database Administration
Atlantic Technical Vocational School 2011 — 2012
Bachelor of Science (BS), Database Management System
Boyd H. Anderson High School 2009 — 2012
Highschool Diploma
Atlantic Technical Vocational School
Boyd H. Anderson High School
High School Diploma
Attila Racz Attila Racz's Sykes Experience September 2013 - October 2013
Job Technology Associate @ Morgan Stanley
Industry Financial Services
Experience
Morgan Stanley November 2013 - Present
Sykes September 2013 - October 2013
Skills
IT Service Management, Customer Service, IT Infrastructure..., Help Desk Support, System Administration, Active Directory, DNS, DHCP, TCP/IP, Network Infrastructure, System Deployment, Windows 7, Windows XP Pro, Windows Server, OS X, iPhone Support, Blackberry Enterprise...
Education
Budapest University of Technology and Economics 2012 — 2017
Bachelor's Degree, Information Technology
Athene Budapest 2010 — 2012
High School, TAFE, Telecommunications Technology/Technician, A
Imre Madach Secondary Grammar School 2005 — 2009
High School, GSCE, Information Technology Focused Class, B
Morgan Stanley November 2013 - Present
Sykes September 2013 - October 2013
Skills
IT Service Management, Customer Service, IT Infrastructure..., Help Desk Support, System Administration, Active Directory, DNS, DHCP, TCP/IP, Network Infrastructure, System Deployment, Windows 7, Windows XP Pro, Windows Server, OS X, iPhone Support, Blackberry Enterprise...
Education
Budapest University of Technology and Economics 2012 — 2017
Bachelor's Degree, Information Technology
Athene Budapest 2010 — 2012
High School, TAFE, Telecommunications Technology/Technician, A
Imre Madach Secondary Grammar School 2005 — 2009
High School, GSCE, Information Technology Focused Class, B
Chris Salyers Chris Salyers's Sykes Experience September 2000 - March 2003
Job FullTime Student
Industry Higher Education
Experience
Faith Baptist Church of Myra 2007 - Present
Birch Communications September 2013 - January 2014
Lightyear Network Solutions March 2003 - September 2013
Sykes September 2000 - March 2003
Skills
Leadership Development, Youth Ministry, Leadership, Event Planning, Coaching, Conflict Resolution, Fundraising, Social Networking, Teaching, Team Building, Volunteer Management, Training, Community Outreach, Team Leadership, Administration
Education
Big Sandy Community and Technical College 2002 — 2004
Associate of Science (A.S.), Criminal Justice and Corrections
University of Pikeville
Education
Faith Baptist Church of Myra 2007 - Present
Birch Communications September 2013 - January 2014
Lightyear Network Solutions March 2003 - September 2013
Sykes September 2000 - March 2003
Skills
Leadership Development, Youth Ministry, Leadership, Event Planning, Coaching, Conflict Resolution, Fundraising, Social Networking, Teaching, Team Building, Volunteer Management, Training, Community Outreach, Team Leadership, Administration
Education
Big Sandy Community and Technical College 2002 — 2004
Associate of Science (A.S.), Criminal Justice and Corrections
University of Pikeville
Education
Belinda Chapman Belinda Chapman's Sykes Experience May 1997 - June 2003
Job Ops Director at Progressive Management Systems
Industry Financial Services
Experience
Progressive Management Systems August 2003 - Present
Sykes May 1997 - June 2003
Skills
Management, Change Management, Operations Management, Business Strategy, Project Management, Strategic Planning, Process Improvement, Customer Service, Business Analysis, Team Leadership, Business Development
Education
Azusa Pacific University
Psychology
Progressive Management Systems August 2003 - Present
Sykes May 1997 - June 2003
Skills
Management, Change Management, Operations Management, Business Strategy, Project Management, Strategic Planning, Process Improvement, Customer Service, Business Analysis, Team Leadership, Business Development
Education
Azusa Pacific University
Psychology
Crystal Weiss, MSW LSW Crystal Weiss, MSW LSW's Sykes Experience February 2009 - November 2009
Job Counselor
Industry Mental Health Care
Experience
Genesis House, Inc. March 2014 - Present
Arc of Susquehanna Valley November 2013 - June 2015
Safety Net Counseling June 2013 - June 2014
Orangeville Health and Rehab Center February 2014 - February 2014
Columbia Montour Aging Office, Inc. September 2011 - June 2013
Community Services Group January 2010 - December 2011
Columbia Montour Aging Office,Inc. May 2011 - August 2011
Loyalton of Bloomsburg October 2009 - April 2010
Sykes February 2009 - November 2009
Skills
Social Services, Mental Health, Crisis Intervention, CBT, Case Management, Therapists, Treatment, Disabilities, Psychology, Autism Spectrum..., Psychological Assessment, Individual Counselling, Co-occurring Disorders, Addiction Recovery, Chemical Dependency, Biopsychosocial..., Interventions, Customer Service, HIPAA, Microsoft Office, Social Networking, Psychotherapy, Group Therapy, Behavioral Health, Mental Health Counseling, Family Therapy
Education
Marywood University 2011 — 2013
Master's in Social Work, Social Work
Bloomsburg University of Pennsylvania 2007 — 2011
Bachelor's of Social Work, Family, Children, and Youth and Gerontology
Genesis House, Inc. March 2014 - Present
Arc of Susquehanna Valley November 2013 - June 2015
Safety Net Counseling June 2013 - June 2014
Orangeville Health and Rehab Center February 2014 - February 2014
Columbia Montour Aging Office, Inc. September 2011 - June 2013
Community Services Group January 2010 - December 2011
Columbia Montour Aging Office,Inc. May 2011 - August 2011
Loyalton of Bloomsburg October 2009 - April 2010
Sykes February 2009 - November 2009
Skills
Social Services, Mental Health, Crisis Intervention, CBT, Case Management, Therapists, Treatment, Disabilities, Psychology, Autism Spectrum..., Psychological Assessment, Individual Counselling, Co-occurring Disorders, Addiction Recovery, Chemical Dependency, Biopsychosocial..., Interventions, Customer Service, HIPAA, Microsoft Office, Social Networking, Psychotherapy, Group Therapy, Behavioral Health, Mental Health Counseling, Family Therapy
Education
Marywood University 2011 — 2013
Master's in Social Work, Social Work
Bloomsburg University of Pennsylvania 2007 — 2011
Bachelor's of Social Work, Family, Children, and Youth and Gerontology
Thomas Moos Thomas Moos's Sykes Experience July 2000 - July 2004
Job Marketing Manager at Benefit Management Inc
Industry Insurance
Experience
Benefit Management Inc October 2004 - Present
Sykes July 2000 - July 2004
Skills
Health Insurance, Insurance, Employee Benefits, Vendor Management, Strategic Planning, Process Improvement, Account Management, Project Management, Healthcare, Customer Service, Benefits Administration, Management, Sales, Claim, Business Analysis, Managed Care, Call Centers, Medicare
Education
Barton County Community College 1998 — 2000
Associate of Science (A.S.), Computer Science
Benefit Management Inc October 2004 - Present
Sykes July 2000 - July 2004
Skills
Health Insurance, Insurance, Employee Benefits, Vendor Management, Strategic Planning, Process Improvement, Account Management, Project Management, Healthcare, Customer Service, Benefits Administration, Management, Sales, Claim, Business Analysis, Managed Care, Call Centers, Medicare
Education
Barton County Community College 1998 — 2000
Associate of Science (A.S.), Computer Science
Collin Carlone Collin Carlone's Sykes Experience January 2010 - August 2010
Job BUCK$BACK Program Manager at Bucks County Opportunity Council
Industry Retail
Experience
Bucks County Opportunity Council March 2014 - Present
Luxottica Retail September 2013 - March 2014
Luxottica Retail July 2013 - September 2013
Luxottica Retail March 2012 - September 2013
Sykes January 2010 - August 2010
Skills
PowerPoint, Microsoft Office, Customer Service, Teamwork, Leadership, Market Research, Microsoft Word, Team Leadership, Data Analysis, Microsoft Excel, Social Media, Social Media Marketing, Sales, Financial Analysis, Payroll, Scheduling Tools, Training, Spanish, Facebook, Social Networking, Event Planning, Team Building, Public Speaking, Strategic Planning, Retail, Time Management, Inventory Management, Fundraising, Nonprofits, Community Outreach, Store Management, Loss Prevention, Recruiting, Retail Sales, Telephone Skills, Marketing Management, Data Entry, Google Analytics, Inventory Control, Merchandising, Cashiering, Critical Thinking, Customer Experience, POS, Event Management, Program Development, Team-oriented, Management
Education
Temple University - Fox School of Business & Management 2010 — 2012
Bachelor's, Business Management
Bucks County Community College 2009 — 2010
Associate's degree of Business, Business Administration and Management, General
Bucks County Opportunity Council March 2014 - Present
Luxottica Retail September 2013 - March 2014
Luxottica Retail July 2013 - September 2013
Luxottica Retail March 2012 - September 2013
Sykes January 2010 - August 2010
Skills
PowerPoint, Microsoft Office, Customer Service, Teamwork, Leadership, Market Research, Microsoft Word, Team Leadership, Data Analysis, Microsoft Excel, Social Media, Social Media Marketing, Sales, Financial Analysis, Payroll, Scheduling Tools, Training, Spanish, Facebook, Social Networking, Event Planning, Team Building, Public Speaking, Strategic Planning, Retail, Time Management, Inventory Management, Fundraising, Nonprofits, Community Outreach, Store Management, Loss Prevention, Recruiting, Retail Sales, Telephone Skills, Marketing Management, Data Entry, Google Analytics, Inventory Control, Merchandising, Cashiering, Critical Thinking, Customer Experience, POS, Event Management, Program Development, Team-oriented, Management
Education
Temple University - Fox School of Business & Management 2010 — 2012
Bachelor's, Business Management
Bucks County Community College 2009 — 2010
Associate's degree of Business, Business Administration and Management, General
Ila Blair Ila Blair's Sykes Experience January 2008 - March 2010
Job Office assitant at Kentucky State Finance and Administration
Industry Retail
Experience
Kentucky State Finance and Administration July 2014 - Present
Morgan & Ila's Wood Art July 2008 - Present
Kentucky River Community Care November 2012 - January 2014
Cato Corporation 2011 - 2012
Sykes January 2008 - March 2010
Cowan Community Center 2001 - 2005
Walmart September 1991 - January 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Fast Learner, Works well with people, Fascilitation Skills..., Conflict Resolution, Cultural Diversity and..., Collaberation and Cross..., Leadership Development, Mentoring, Community Service, Microsoft Publisher, Computer Proficiency, Sales, Customer Service, Time Management, Team Leadership, OS X, Critical Thinking, Telephone Skills, Art, Social Networking, Call Centers, Customer Satisfaction, Employee Benefits, Leadership, Data Entry, Fashion, Training, Payroll, Coaching
Education
South University Online 2014 — 2014
Bachelor's in Health Science, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician, Sophomore
Southeast Kentucky Community and Technical College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Office Systems
Baker College Business and Corporate Services 1982 — 1983
Kentucky State Finance and Administration July 2014 - Present
Morgan & Ila's Wood Art July 2008 - Present
Kentucky River Community Care November 2012 - January 2014
Cato Corporation 2011 - 2012
Sykes January 2008 - March 2010
Cowan Community Center 2001 - 2005
Walmart September 1991 - January 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Fast Learner, Works well with people, Fascilitation Skills..., Conflict Resolution, Cultural Diversity and..., Collaberation and Cross..., Leadership Development, Mentoring, Community Service, Microsoft Publisher, Computer Proficiency, Sales, Customer Service, Time Management, Team Leadership, OS X, Critical Thinking, Telephone Skills, Art, Social Networking, Call Centers, Customer Satisfaction, Employee Benefits, Leadership, Data Entry, Fashion, Training, Payroll, Coaching
Education
South University Online 2014 — 2014
Bachelor's in Health Science, Diagnostic Medical Sonography/Sonographer and Ultrasound Technician, Sophomore
Southeast Kentucky Community and Technical College 2001 — 2004
Associate of Arts and Sciences (A.A.S.), Office Systems
Baker College Business and Corporate Services 1982 — 1983
Chad Engel Chad Engel's Sykes Experience June 1998 - November 1999
Job Director, IT Technical at CarVal Investors
Industry Financial Services
Experience
CarVal Investors January 2015 - Present
CarVal Investors September 2004 - Present
Cargill April 2000 - September 2004
Sykes June 1998 - November 1999
Skills
Active Directory, SharePoint, System Administration, Computer Hardware, Windows 7, Microsoft Office, XP, Office 365, Accounting and Trading..., Mobile Device Management, ICSA Software..., ITIL v3 Foundations..., Vendor Management, Cloud Computing, SaaS, Service-now.com
Education
National American University 2010 — 2014
BS, Business with IT emphasis
Brown College 2000 — 2001
PC\LAN, PC, Server, Network technologies.
CarVal Investors January 2015 - Present
CarVal Investors September 2004 - Present
Cargill April 2000 - September 2004
Sykes June 1998 - November 1999
Skills
Active Directory, SharePoint, System Administration, Computer Hardware, Windows 7, Microsoft Office, XP, Office 365, Accounting and Trading..., Mobile Device Management, ICSA Software..., ITIL v3 Foundations..., Vendor Management, Cloud Computing, SaaS, Service-now.com
Education
National American University 2010 — 2014
BS, Business with IT emphasis
Brown College 2000 — 2001
PC\LAN, PC, Server, Network technologies.
Tahra Baker Tahra Baker's Sykes Experience August 2013 - Present
Job Financial analyst
Industry Financial Services
Experience
Sykes August 2013 - Present
Maintec, Inc. July 2010 - May 2012
US Army March 2005 - January 2007
WJM Associates January 2004 - January 2005
Boys & Girls Harbor, Inc January 2003 - January 2004
Skills
QuickBooks, 10 Key, Multi Tasking, Transcribing, Typing, Time Management, Customer Service, Accounts Payable, Accounts Receivable, Data Entry, Microsoft Word, Microsoft Excel, Management, PowerPoint, Process Scheduler, Purchasing, Scheduling, Telephone Skills
Education
Austin Peay State University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminology
Central Texas College 2009 — 2011
Associates Degree, Criminalistics and Criminal Science
Sykes August 2013 - Present
Maintec, Inc. July 2010 - May 2012
US Army March 2005 - January 2007
WJM Associates January 2004 - January 2005
Boys & Girls Harbor, Inc January 2003 - January 2004
Skills
QuickBooks, 10 Key, Multi Tasking, Transcribing, Typing, Time Management, Customer Service, Accounts Payable, Accounts Receivable, Data Entry, Microsoft Word, Microsoft Excel, Management, PowerPoint, Process Scheduler, Purchasing, Scheduling, Telephone Skills
Education
Austin Peay State University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminology
Central Texas College 2009 — 2011
Associates Degree, Criminalistics and Criminal Science
Justin Stoltz Justin Stoltz's Sykes Experience 1996 - 1997
Job Sr. Network Engineer/VMware Certified Instructor
Industry Information Technology and Services
Experience
Inspired vLabs June 2011 - Present
New Horizons Computer Learning Centers June 2011 - December 2013
Sovran, Inc. September 2008 - December 2013
Jokers Bar & Grill 2003 - 2006
Gateway 1997 - 2001
Sykes 1996 - 1997
Cargill 1993 - 1995
Skills
VMware VCP 4, VCP 5, VMware - VMware..., Cisco - CCNA, CCDA, Cisco - CCNP, CCDP, CCSP, Cisco - Cisco Certified..., Microsoft - MCSE NT4 &..., Microsoft - MCITP:..., Microsoft - MCITP:..., Microsoft - Microsoft..., HP - AIS, ASE ..., WatchGuard - Certified..., VMware, Cisco Technologies, CCSP, System Administration, Windows 7, HP, Computer Hardware, Cisco IOS, Microsoft Exchange, Servers, Microsoft Technologies, Operating Systems, VPN, Virtualization, Network Administration, Windows Server, TCP/IP, Networking, DHCP, Cloud Computing, SQL, Storage Area Networks, Firewalls, Network Security, Data Center, Troubleshooting, Training, Network Design, VoIP, Microsoft Certified..., vSphere, XP, Routers, Security, Active Directory, Windows, Disaster Recovery, VMware ESX, Technical Support
Education
Bismarck State College
Microsoft IT Academy, Cisco Networking Academy
Inver Hills Community College
Cisco IP Telephony
Inspired vLabs June 2011 - Present
New Horizons Computer Learning Centers June 2011 - December 2013
Sovran, Inc. September 2008 - December 2013
Jokers Bar & Grill 2003 - 2006
Gateway 1997 - 2001
Sykes 1996 - 1997
Cargill 1993 - 1995
Skills
VMware VCP 4, VCP 5, VMware - VMware..., Cisco - CCNA, CCDA, Cisco - CCNP, CCDP, CCSP, Cisco - Cisco Certified..., Microsoft - MCSE NT4 &..., Microsoft - MCITP:..., Microsoft - MCITP:..., Microsoft - Microsoft..., HP - AIS, ASE ..., WatchGuard - Certified..., VMware, Cisco Technologies, CCSP, System Administration, Windows 7, HP, Computer Hardware, Cisco IOS, Microsoft Exchange, Servers, Microsoft Technologies, Operating Systems, VPN, Virtualization, Network Administration, Windows Server, TCP/IP, Networking, DHCP, Cloud Computing, SQL, Storage Area Networks, Firewalls, Network Security, Data Center, Troubleshooting, Training, Network Design, VoIP, Microsoft Certified..., vSphere, XP, Routers, Security, Active Directory, Windows, Disaster Recovery, VMware ESX, Technical Support
Education
Bismarck State College
Microsoft IT Academy, Cisco Networking Academy
Inver Hills Community College
Cisco IP Telephony
Gene Porter, Jr. Gene Porter, Jr.'s Sykes Experience February 2010 - November 2011
Job National Inbound Sales Executive at AnswerNet
Industry Telecommunications
Experience
LEAF Commercial Capital, Inc. December 2014 - Present
AnswerNet December 2013 - Present
AnswerNet November 2011 - December 2013
Sykes February 2010 - November 2011
Sykes June 2009 - June 2010
ICT Group 2008 - 2010
ICT Group 2008 - 2010
Skills
Account Management, Analysis, BPO, Business Intelligence, Business Development, Budgets, CRM, Call Center, Call Center Development, Call Centers, Coaching, Cold Calling, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Forecasting, Inbound Marketing, Lead Generation, Leadership, Management, Networking, New Business Development, Operations Management, Outsourcing, Process Improvement, Process Scheduler, Project Management, Project Planning, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Social Media, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Telephone Skills, Training, Troubleshooting
Education
Bucks County Community College
Business, Business Administration
LEAF Commercial Capital, Inc. December 2014 - Present
AnswerNet December 2013 - Present
AnswerNet November 2011 - December 2013
Sykes February 2010 - November 2011
Sykes June 2009 - June 2010
ICT Group 2008 - 2010
ICT Group 2008 - 2010
Skills
Account Management, Analysis, BPO, Business Intelligence, Business Development, Budgets, CRM, Call Center, Call Center Development, Call Centers, Coaching, Cold Calling, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Forecasting, Inbound Marketing, Lead Generation, Leadership, Management, Networking, New Business Development, Operations Management, Outsourcing, Process Improvement, Process Scheduler, Project Management, Project Planning, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Social Media, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Telephone Skills, Training, Troubleshooting
Education
Bucks County Community College
Business, Business Administration
Tyree Dudley's Sykes Experience June 2010 - October 2010
Job Real Estate Agent at Realty Mark LLC
Industry Marketing and Advertising
Experience
Realty Mark LLC September 2015 - Present
Commonwealth of Pennsylvania May 2013 - Present
Focus Pointe Global September 2014 - May 2015
Gaudenzia DRC Inc October 2012 - May 2013
Bloomsburg University September 2010 - August 2012
Sykes June 2010 - October 2010
Skills
People-oriented, Creative Thinker, Goal Oriented, Self-Motivated, Advertising, Product Marketing, Team Leadership, Real Estate Solutions, Brand Development, Brand Management, Market Analysis, Leadership, Customer Service, Customer Satisfaction, Customer Acquisition
Education
Bloomsburg University of Pennsylvania 2007 — 2012
Bachelors, Business-Marketing
Realty Mark LLC September 2015 - Present
Commonwealth of Pennsylvania May 2013 - Present
Focus Pointe Global September 2014 - May 2015
Gaudenzia DRC Inc October 2012 - May 2013
Bloomsburg University September 2010 - August 2012
Sykes June 2010 - October 2010
Skills
People-oriented, Creative Thinker, Goal Oriented, Self-Motivated, Advertising, Product Marketing, Team Leadership, Real Estate Solutions, Brand Development, Brand Management, Market Analysis, Leadership, Customer Service, Customer Satisfaction, Customer Acquisition
Education
Bloomsburg University of Pennsylvania 2007 — 2012
Bachelors, Business-Marketing
DJ Allen's Sykes Experience April 2006 - July 2008
Job US Postal Supervisor
Industry Government Administration
Experience
United States Postal Service April 2006 - Present
ND Rural Letter Carriers Association June 2010 - January 2014
Indoor Services Incorporated October 2009 - August 2012
Johnny Carino's September 2009 - September 2009
Bismarck Tribune July 2008 - July 2009
Sykes April 2006 - July 2008
Unisys May 2005 - April 2006
Laducer and Associates July 2002 - May 2004
Contact America May 2002 - July 2002
AmericInn Lodge and Suites September 2001 - January 2002
Skills
Word Processing, Microsoft Excel, Web Design, Organizational Structure, Corporate Communications, Team Leadership, Public Relations, Public Speaking, Customer Service, Government
Education
Bismarck State College 2003 — 2005
Associates of Business, Business Management
Beulah High School 1991 — 1994
Diploma, General
United States Postal Service April 2006 - Present
ND Rural Letter Carriers Association June 2010 - January 2014
Indoor Services Incorporated October 2009 - August 2012
Johnny Carino's September 2009 - September 2009
Bismarck Tribune July 2008 - July 2009
Sykes April 2006 - July 2008
Unisys May 2005 - April 2006
Laducer and Associates July 2002 - May 2004
Contact America May 2002 - July 2002
AmericInn Lodge and Suites September 2001 - January 2002
Skills
Word Processing, Microsoft Excel, Web Design, Organizational Structure, Corporate Communications, Team Leadership, Public Relations, Public Speaking, Customer Service, Government
Education
Bismarck State College 2003 — 2005
Associates of Business, Business Management
Beulah High School 1991 — 1994
Diploma, General
Kenisha McDowell Kenisha McDowell's Sykes Experience October 2008 - February 2010
Job Customer Service Professional
Industry Telecommunications
Experience
Arise Virtual Solutions Inc. August 2011 - Present
Zenta Recoveries 2010 - 2011
Sykes October 2008 - February 2010
Skills
Collections, Customer Service, Entrepreneurship
Education
Ashford University 2012 — 2015
Lake city High School 1993 — 1996
Diploma, College Prep.
Arise Virtual Solutions Inc. August 2011 - Present
Zenta Recoveries 2010 - 2011
Sykes October 2008 - February 2010
Skills
Collections, Customer Service, Entrepreneurship
Education
Ashford University 2012 — 2015
Lake city High School 1993 — 1996
Diploma, College Prep.
Josh Weinberg Josh Weinberg's Sykes Experience April 2004 - April 2011
Job Support Technician at Moineau Design LLC
Industry Media Production
Experience
Moineau Design LLC July 2014 - Present
Extelligence Internet Services April 2011 - July 2013
Sykes April 2004 - April 2011
Skills
Proofreading, Content Management, Creative Writing, Blogging, Copy Editing, Editing, Content Writing, Web Content Management, Copywriting, Technical Writing, Web Content, News Writing, SEO copywriting, Translation, Content Development, Freelance Writing
Education
Bloomsburg University of Pennsylvania 1997 — 2001
Bachelor of Arts (B.A.), English Language and Literature, General
Moineau Design LLC July 2014 - Present
Extelligence Internet Services April 2011 - July 2013
Sykes April 2004 - April 2011
Skills
Proofreading, Content Management, Creative Writing, Blogging, Copy Editing, Editing, Content Writing, Web Content Management, Copywriting, Technical Writing, Web Content, News Writing, SEO copywriting, Translation, Content Development, Freelance Writing
Education
Bloomsburg University of Pennsylvania 1997 — 2001
Bachelor of Arts (B.A.), English Language and Literature, General
Cody Hewson Cody Hewson's Sykes Experience May 2009 - April 2010
Job Senior Accounting Associate at Prudential Financial
Industry Financial Services
Experience
Prudential Financial March 2014 - Present
Hamburg Süd March 2013 - March 2014
Hamburg Sud March 2011 - March 2013
Eagle Tax January 2011 - April 2011
Receivable Management Services (RMS) June 2006 - August 2010
Sykes May 2009 - April 2010
Skills
Accounts Payable, Account Reconciliation, Accounting, Access, Invoicing, Tax, Spreadsheets, SAP, Peachtree, Auditing, Finance, Financial Statements, Financial Analysis, Microsoft Excel, Accounts Receivable, Microsoft Word
Education
Bloomsburg University of Pennsylvania 2006 — 2010
B.S.B.A., Accounting
Prudential Financial March 2014 - Present
Hamburg Süd March 2013 - March 2014
Hamburg Sud March 2011 - March 2013
Eagle Tax January 2011 - April 2011
Receivable Management Services (RMS) June 2006 - August 2010
Sykes May 2009 - April 2010
Skills
Accounts Payable, Account Reconciliation, Accounting, Access, Invoicing, Tax, Spreadsheets, SAP, Peachtree, Auditing, Finance, Financial Statements, Financial Analysis, Microsoft Excel, Accounts Receivable, Microsoft Word
Education
Bloomsburg University of Pennsylvania 2006 — 2010
B.S.B.A., Accounting
Robert Wukmir Robert Wukmir's Sykes Experience October 2000 - December 2002
Job Analyst
Industry Retail
Experience
Guitar Center November 2007 - January 2009
Guitar Center February 2005 - December 2007
Guitar Center January 2007 - November 2007
The Sharper Image December 2003 - January 2005
Sykes October 2000 - December 2002
Education
CSU Sacramento 2012 — 2013
Bachelor of Arts (B.A.), Economics
Hunter College 2010 — 2012
Guitar Center November 2007 - January 2009
Guitar Center February 2005 - December 2007
Guitar Center January 2007 - November 2007
The Sharper Image December 2003 - January 2005
Sykes October 2000 - December 2002
Education
CSU Sacramento 2012 — 2013
Bachelor of Arts (B.A.), Economics
Hunter College 2010 — 2012
Fredrick Swords Fredrick Swords's Sykes Experience October 1999 - February 2002
Job Bouncer
Industry Security and Investigations
Experience
Mandaamin Institute 2012 - 2012
Walmart April 2004 - April 2006
Sykes October 1999 - February 2002
North Eastern Consortium January 1998 - October 1999
Fleet Express July 1994 - July 1995
Skills
Writing, Creative Writing, Technical Writing, Computer Repair, Security, Cooking, Windows, Computer Hardware, Technical Support, Agricultural Research, Report Writing, Troubleshooting, Microsoft Office, Software Installation, Photography, Hardware, Data Entry, Plant Breeding, Laboratory Skills, Customer Service..., Work Well Independently, Self-motivated..., Outstanding..., GPS navigation, Scientific Writing, Archival Research, Observation, Backpacking, Laboratory Safety, Job Scheduling, Security Operations, Physical Security, Cashiering, Asset Protection, Computer Maintenance, Highly responsible, Cash-handling, Recieving, Cashiers, Cash Handling Experience, Multi-line Phone, Background Checks, Loss Prevention, Cash Register, Accurate Record Keeping, CCTV, Pallet Jack, Unloading, Highly detail oriented, First Aid
Education
Blackstone Law School
Paralegal
Blue Mountain Community College
Chemistry/Criminal Justice
Chemeketa Community College
Investigation/Paralegal
Foley-Belsaw
Locksmithing and Safe Repair
Rouse School of Investigation
Investigation
Mandaamin Institute 2012 - 2012
Walmart April 2004 - April 2006
Sykes October 1999 - February 2002
North Eastern Consortium January 1998 - October 1999
Fleet Express July 1994 - July 1995
Skills
Writing, Creative Writing, Technical Writing, Computer Repair, Security, Cooking, Windows, Computer Hardware, Technical Support, Agricultural Research, Report Writing, Troubleshooting, Microsoft Office, Software Installation, Photography, Hardware, Data Entry, Plant Breeding, Laboratory Skills, Customer Service..., Work Well Independently, Self-motivated..., Outstanding..., GPS navigation, Scientific Writing, Archival Research, Observation, Backpacking, Laboratory Safety, Job Scheduling, Security Operations, Physical Security, Cashiering, Asset Protection, Computer Maintenance, Highly responsible, Cash-handling, Recieving, Cashiers, Cash Handling Experience, Multi-line Phone, Background Checks, Loss Prevention, Cash Register, Accurate Record Keeping, CCTV, Pallet Jack, Unloading, Highly detail oriented, First Aid
Education
Blackstone Law School
Paralegal
Blue Mountain Community College
Chemistry/Criminal Justice
Chemeketa Community College
Investigation/Paralegal
Foley-Belsaw
Locksmithing and Safe Repair
Rouse School of Investigation
Investigation
Leslie Aquino-Keys Leslie Aquino-Keys's Sykes Experience January 2009 - Present
Job Client Services, CRM Technology
Industry Information Technology and Services
Experience
Sykes January 2009 - Present
Assigned Credit Solutions November 2007 - December 2008
MRS Associates 2001 - 2007
Skills
Outsourcing, Process Improvement, Management, Vendor Management, Call Centers, Customer Service, Customer Satisfaction, Leadership, CRM, Account Management, Customer Experience, Training, Operations Management, Performance Management, Analysis, Strategy
Education
Camden County College 1996 — 1998
Sykes January 2009 - Present
Assigned Credit Solutions November 2007 - December 2008
MRS Associates 2001 - 2007
Skills
Outsourcing, Process Improvement, Management, Vendor Management, Call Centers, Customer Service, Customer Satisfaction, Leadership, CRM, Account Management, Customer Experience, Training, Operations Management, Performance Management, Analysis, Strategy
Education
Camden County College 1996 — 1998
Rhonda Moss Rhonda Moss's Sykes Experience October 2014 - August 2015
Job Technical Support at Teleperformance, USA
Industry Retail
Experience
Teleperformance, USA August 2015 - Present
Sykes October 2014 - August 2015
ACD Direct June 2015 - 2015
Carter's OshKosh B'gosh March 2014 - August 2014
Bed Bath & Beyond March 2013 - March 2014
Avon April 2013 - August 2013
Walmart February 2009 - April 2013
Skills
Data Entry, Customer Service, Telephone Skills, Administrative Support, Fax, Typing, Outlook, Administration, Word, Excel, Teamwork, Problem Solving, Customer Relations, Payroll Processing, Customer Satisfaction, Microsoft Excel, Microsoft Word, Warehousing, Computer Literate, Internet Research, Invoicing, Accounts Receivable, Payroll, Access, Lotus Notes, Front Office, Retail, warehouse, distribution, e-commerce, support lead, Restaurants, RF Scanners, Voice Over, Time Management, Training, citrix, order management, snapfinger, Sales
Education
Ashworth College 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Gwinnett College-Lilburn 1992 — 1994
Associates, computer operations
Teleperformance, USA August 2015 - Present
Sykes October 2014 - August 2015
ACD Direct June 2015 - 2015
Carter's OshKosh B'gosh March 2014 - August 2014
Bed Bath & Beyond March 2013 - March 2014
Avon April 2013 - August 2013
Walmart February 2009 - April 2013
Skills
Data Entry, Customer Service, Telephone Skills, Administrative Support, Fax, Typing, Outlook, Administration, Word, Excel, Teamwork, Problem Solving, Customer Relations, Payroll Processing, Customer Satisfaction, Microsoft Excel, Microsoft Word, Warehousing, Computer Literate, Internet Research, Invoicing, Accounts Receivable, Payroll, Access, Lotus Notes, Front Office, Retail, warehouse, distribution, e-commerce, support lead, Restaurants, RF Scanners, Voice Over, Time Management, Training, citrix, order management, snapfinger, Sales
Education
Ashworth College 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Gwinnett College-Lilburn 1992 — 1994
Associates, computer operations
Jason Wasser Jason Wasser's Sykes Experience January 2011 - February 2013
Job Senior Systems Engineer at Welldyne
Industry Information Technology and Services
Experience
WellDyne January 2014 - Present
Publix Super Markets February 2013 - January 2014
Sykes January 2011 - February 2013
VOLstate, inc. 2007 - 2010
Bryan College May 2002 - October 2007
Skills
Powershell, Hyper-V, Windows Server, Servers, Microsoft Exchange, DNS, Troubleshooting, Active Directory, Windows 7, VMware ESX, Group Policy, Citrix, VMware, Disaster Recovery, Computer Hardware, System Administration, Firewalls, Operating Systems, Technical Support, WSUS, DHCP, Hardware, VPN, Network Administration, Cisco IOS, Windows XP, Linux, Windows Server 2008, Windows, Databases, IIS, Virtualization, iPhone, DFS, Sysprep, Android, Cisco, Windows Server 2003, TCP/IP, VBScript, Windows 8, Windows Server 2012, TMG, Nagios, Cisco Technologies
Education
Bryan College 1998 — 2002
BS, Mathematics
WellDyne January 2014 - Present
Publix Super Markets February 2013 - January 2014
Sykes January 2011 - February 2013
VOLstate, inc. 2007 - 2010
Bryan College May 2002 - October 2007
Skills
Powershell, Hyper-V, Windows Server, Servers, Microsoft Exchange, DNS, Troubleshooting, Active Directory, Windows 7, VMware ESX, Group Policy, Citrix, VMware, Disaster Recovery, Computer Hardware, System Administration, Firewalls, Operating Systems, Technical Support, WSUS, DHCP, Hardware, VPN, Network Administration, Cisco IOS, Windows XP, Linux, Windows Server 2008, Windows, Databases, IIS, Virtualization, iPhone, DFS, Sysprep, Android, Cisco, Windows Server 2003, TCP/IP, VBScript, Windows 8, Windows Server 2012, TMG, Nagios, Cisco Technologies
Education
Bryan College 1998 — 2002
BS, Mathematics
Thomas Foust Thomas Foust's Sykes Experience January 2007 - November 2012
Job Full time student at Penn State University
Industry Information Technology and Services
Experience
Penn State University August 2013 - Present
Sykes January 2007 - November 2012
Skills
Information Technology, Troubleshooting, Technical Support, Windows 7, Public Speaking, Microsoft Office
Education
Penn State University 2013 — 2014
Business Administration and Management, General
Bucks County Community College 2010 — 2013
Lincoln Technical Institute-Philadelphia 2005 — 2006
Associate's degree, Pc Systems and Networking Technology
Penn State University August 2013 - Present
Sykes January 2007 - November 2012
Skills
Information Technology, Troubleshooting, Technical Support, Windows 7, Public Speaking, Microsoft Office
Education
Penn State University 2013 — 2014
Business Administration and Management, General
Bucks County Community College 2010 — 2013
Lincoln Technical Institute-Philadelphia 2005 — 2006
Associate's degree, Pc Systems and Networking Technology
Elizabeth Sollazzo's Sykes Experience February 2014 - Present
Job Systems Analyst Billing Process at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes February 2014 - Present
Holland and Knight June 2012 - February 2014
Sykes February 2012 - June 2012
Kforce Inc. December 2007 - November 2011
Granite Services May 1999 - December 2007
Fluor Daniel GTI July 1996 - May 1999
Skills
Billing Management, AR Management, Accounts Receivable, Billing, Customer Service, Account Management, Accounting, Management, Invoicing, Outlook, Financial Reporting, Financial Analysis, Payroll, Accounts Payable, Process Improvement, Finance, Auditing, Account Reconciliation
Education
Ball State University - College of Business 1981 — 1985
BS, Business Management
Crown Point High School 1978 — 1981
Diploma, College Prep
Sykes February 2014 - Present
Holland and Knight June 2012 - February 2014
Sykes February 2012 - June 2012
Kforce Inc. December 2007 - November 2011
Granite Services May 1999 - December 2007
Fluor Daniel GTI July 1996 - May 1999
Skills
Billing Management, AR Management, Accounts Receivable, Billing, Customer Service, Account Management, Accounting, Management, Invoicing, Outlook, Financial Reporting, Financial Analysis, Payroll, Accounts Payable, Process Improvement, Finance, Auditing, Account Reconciliation
Education
Ball State University - College of Business 1981 — 1985
BS, Business Management
Crown Point High School 1978 — 1981
Diploma, College Prep
Jennifer Diehl Jennifer Diehl's Sykes Experience 2002 - 2003
Job I wear many hats!
Industry Logistics and Supply Chain
Experience
Murphy Trucking, LLC September 2003 - Present
Furniture Village February 2008 - August 2009
sykes 2002 - 2003
Ethan Allen Interiors March 1998 - October 2000
Skills
Photoshop, Photography, Store Management, Merchandising, Visual Merchandising, Art, Operations Management, Customer Retention, Leadership, Team Leadership, Customer Experience, Management, Microsoft Excel, Customer Satisfaction, Inventory Management, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Sales, Logistics, Space planning, Marketing, Advertising, Marketing Strategy, Leadership Development, Outlook, Accounts Payable, Small Business, Human Resources, Furnishings, Payroll, Account Management, Team Building, Event Planning, Social Media Marketing, Sales Management, Retail, Process Improvement, Illustrator, Marketing Communications, Social Networking, Strategic Planning, Training, Budgets, Negotiation, Coaching, Sales Operations, Event Management, Administration
Education
Auburn University, College of Business 1991 — 1995
B.S., Management/ Marketing
Murphy Trucking, LLC September 2003 - Present
Furniture Village February 2008 - August 2009
sykes 2002 - 2003
Ethan Allen Interiors March 1998 - October 2000
Skills
Photoshop, Photography, Store Management, Merchandising, Visual Merchandising, Art, Operations Management, Customer Retention, Leadership, Team Leadership, Customer Experience, Management, Microsoft Excel, Customer Satisfaction, Inventory Management, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Sales, Logistics, Space planning, Marketing, Advertising, Marketing Strategy, Leadership Development, Outlook, Accounts Payable, Small Business, Human Resources, Furnishings, Payroll, Account Management, Team Building, Event Planning, Social Media Marketing, Sales Management, Retail, Process Improvement, Illustrator, Marketing Communications, Social Networking, Strategic Planning, Training, Budgets, Negotiation, Coaching, Sales Operations, Event Management, Administration
Education
Auburn University, College of Business 1991 — 1995
B.S., Management/ Marketing
Joel Forslund's Sykes Experience June 2001 - December 2001
Job Project Manager at Gibson Landscape Services
Industry Construction
Experience
Gibson Landscape Services May 2014 - Present
Cornerstone Realty Partners July 2009 - May 2014
Eddisons Facility Services June 2011 - December 2012
Cornerstone Investment Solutions, Inc. May 2006 - July 2009
RealNet of North Georgia April 2004 - May 2006
Modern Industrial Services, Inc. June 2001 - February 2004
Sykes June 2001 - December 2001
Skills
Project Management, Finance, Budgets, Team Building, Project Planning, Business Development
Education
Auburn University 1995 — 2001
Finance
Clearwater Central Catholic 1991 — 1995
Gibson Landscape Services May 2014 - Present
Cornerstone Realty Partners July 2009 - May 2014
Eddisons Facility Services June 2011 - December 2012
Cornerstone Investment Solutions, Inc. May 2006 - July 2009
RealNet of North Georgia April 2004 - May 2006
Modern Industrial Services, Inc. June 2001 - February 2004
Sykes June 2001 - December 2001
Skills
Project Management, Finance, Budgets, Team Building, Project Planning, Business Development
Education
Auburn University 1995 — 2001
Finance
Clearwater Central Catholic 1991 — 1995
Robert Heckathorne, PMP Robert Heckathorne, PMP's Sykes Experience June 2000 - May 2002
Job Director of Solar Projects at ABM Industries
Industry Construction
Experience
ABM Industries March 2015 - Present
Signal Energy April 2012 - March 2015
PLC Trenching Co., LLC February 2007 - March 2012
EOD Technology January 2006 - December 2006
Various June 2002 - December 2005
Sykes June 2000 - May 2002
US Army June 1995 - June 2000
Skills
Construction Management, Contract Management, Project Planning, Renewable Energy, Construction, PMP, Project Management, Leadership, Process Improvement, Management, Government, Wind, Inspection, Cross-functional Team..., Strategic Planning, Team Building, Construction Safety, Military, Subcontracting, Contractors, Supervisory Skills, Power Plants, Power Generation, Pre-construction, EPC, Security, Engineering, Cost Management, Cost Control, Change Orders, CPM Scheduling, Quality Assurance, Project Bidding, Concrete
Education
United States Military Academy at West Point 1991 — 1995
Bachelor of Science
Boston University Questrom School of Business 2008 — 2009
Graduate Certificate
ABM Industries March 2015 - Present
Signal Energy April 2012 - March 2015
PLC Trenching Co., LLC February 2007 - March 2012
EOD Technology January 2006 - December 2006
Various June 2002 - December 2005
Sykes June 2000 - May 2002
US Army June 1995 - June 2000
Skills
Construction Management, Contract Management, Project Planning, Renewable Energy, Construction, PMP, Project Management, Leadership, Process Improvement, Management, Government, Wind, Inspection, Cross-functional Team..., Strategic Planning, Team Building, Construction Safety, Military, Subcontracting, Contractors, Supervisory Skills, Power Plants, Power Generation, Pre-construction, EPC, Security, Engineering, Cost Management, Cost Control, Change Orders, CPM Scheduling, Quality Assurance, Project Bidding, Concrete
Education
United States Military Academy at West Point 1991 — 1995
Bachelor of Science
Boston University Questrom School of Business 2008 — 2009
Graduate Certificate
Brandi Dunham Brandi Dunham's Sykes Experience September 2011 - April 2012
Job Economic Self Sufficiency Specialist at State of Florida
Industry Executive Office
Experience
GC Services August 2012 - November 2012
Polk County BoCC April 2012 - June 2012
Sykes September 2011 - April 2012
Vista Self Storage June 2009 - May 2010
Manheim August 2006 - March 2007
CFAA-Audio Optics(Manheim) January 2005 - July 2006
Manheim August 2004 - January 2005
Skills
Leases, Accounting, Office Management, Administrative...
Education
Auburn University at Montgomery 1995 — 2000
B.S, Legal
Satellite beach high school 1990 — 1991
Diploma, High School/Secondary Diplomas and Certificates, 12th
FDR 1988 — 1990
High School/Secondary Diplomas and Certificates, 10-11
GC Services August 2012 - November 2012
Polk County BoCC April 2012 - June 2012
Sykes September 2011 - April 2012
Vista Self Storage June 2009 - May 2010
Manheim August 2006 - March 2007
CFAA-Audio Optics(Manheim) January 2005 - July 2006
Manheim August 2004 - January 2005
Skills
Leases, Accounting, Office Management, Administrative...
Education
Auburn University at Montgomery 1995 — 2000
B.S, Legal
Satellite beach high school 1990 — 1991
Diploma, High School/Secondary Diplomas and Certificates, 12th
FDR 1988 — 1990
High School/Secondary Diplomas and Certificates, 10-11
La'Sha Johnson La'Sha Johnson's Sykes Experience 2011 - 2011
Job Energetic, Rising Business/Healthcare Professional
Industry Financial Services
Experience
Verizon Wireless September 2014 - Present
Family Video Movie Club October 2012 - Present
Sykes 2011 - 2011
Korn Law Firm July 2010 - October 2010
Skills
Cash Handling, Cashiering, Microsoft Office 2007, Windows 7, Retail Banking, Banking Relationships, Banking Operations, Internet Banking, Internet Explorer, Policy, Formal Verification, Customer Service, Customer Relations, Customer Satisfaction, Customer Retention, Customer Acquisition, Legal Support, HIPAA, Financial Analysis, Accounting, Organizational Behavior, Research, Social Media, Event Planning, Microsoft Word, Microsoft Excel, Time Management, Microsoft Office, Public Speaking
Education
Webster University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Webster University 2009 — 2011
Master's degree, Health/Health Care Administration/Management
Auburn University 2005 — 2009
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Verizon Wireless September 2014 - Present
Family Video Movie Club October 2012 - Present
Sykes 2011 - 2011
Korn Law Firm July 2010 - October 2010
Skills
Cash Handling, Cashiering, Microsoft Office 2007, Windows 7, Retail Banking, Banking Relationships, Banking Operations, Internet Banking, Internet Explorer, Policy, Formal Verification, Customer Service, Customer Relations, Customer Satisfaction, Customer Retention, Customer Acquisition, Legal Support, HIPAA, Financial Analysis, Accounting, Organizational Behavior, Research, Social Media, Event Planning, Microsoft Word, Microsoft Excel, Time Management, Microsoft Office, Public Speaking
Education
Webster University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Webster University 2009 — 2011
Master's degree, Health/Health Care Administration/Management
Auburn University 2005 — 2009
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Aimee Ford Aimee Ford's Sykes Experience January 2015 - Present
Job Sr. Manager, Sales and Client Management at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes January 2015 - Present
Sykes August 2013 - Present
Hillsboro Bank November 2009 - May 2013
BankAtlantic June 2004 - November 2009
Phonz Unwired June 2003 - May 2004
RIA Federal Credit Union June 2001 - June 2003
Skills
Banking, Loans, Leadership, Small Business Lending, Customer Service, Sales Management, Small Business, Business Development, Team Building, Consumer Lending, Training, Management, Executive Management, Networking, Financial Services, Strategic Planning, Commercial Banking, Cross Selling, Branch Management, Commercial Lending, Strategic Financial..., Deposits, Credit, Lines Of Credit, Treasury Management, Recruiting, SBA, New Business Development, Coaching, Branch Banking, Budgets, Community Leadership, Business Profitability, FHA, Loan Origination, Relationship Management, Credit Analysis, Retail Banking, Mortgage Lending, Mortgage Banking, Sales Management..., Contact Centers, Contact Center..., Call Centers, Customer Experience, Customer Retention, Outsourcing, Sales, Financial Planning
Education
University of Phoenix
Bachelors, Business Management
Black Hawk College
Associate of Science (A.S.), Criminal Justice and Corrections
Sykes January 2015 - Present
Sykes August 2013 - Present
Hillsboro Bank November 2009 - May 2013
BankAtlantic June 2004 - November 2009
Phonz Unwired June 2003 - May 2004
RIA Federal Credit Union June 2001 - June 2003
Skills
Banking, Loans, Leadership, Small Business Lending, Customer Service, Sales Management, Small Business, Business Development, Team Building, Consumer Lending, Training, Management, Executive Management, Networking, Financial Services, Strategic Planning, Commercial Banking, Cross Selling, Branch Management, Commercial Lending, Strategic Financial..., Deposits, Credit, Lines Of Credit, Treasury Management, Recruiting, SBA, New Business Development, Coaching, Branch Banking, Budgets, Community Leadership, Business Profitability, FHA, Loan Origination, Relationship Management, Credit Analysis, Retail Banking, Mortgage Lending, Mortgage Banking, Sales Management..., Contact Centers, Contact Center..., Call Centers, Customer Experience, Customer Retention, Outsourcing, Sales, Financial Planning
Education
University of Phoenix
Bachelors, Business Management
Black Hawk College
Associate of Science (A.S.), Criminal Justice and Corrections
Ellen Robbins's Sykes Experience June 2004 - February 2013
Job Account Executive TMG Health
Industry Hospital & Health Care
Experience
TMG Health March 2015 - Present
Amerihealh Caritas family of companies March 2013 - March 2015
Sykes June 2004 - February 2013
American Express September 2002 - July 2004
RMH Teleservices December 1999 - September 2002
TeleSpectrum Worldwide/ Reich Group September 1994 - December 1999
Skills
Microsoft Office, Strategic Planning, Customer Retention, Business Analysis, Change Management, Cross-functional Team..., Training
Education
Cabrini College 1990 — 1994
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
TMG Health March 2015 - Present
Amerihealh Caritas family of companies March 2013 - March 2015
Sykes June 2004 - February 2013
American Express September 2002 - July 2004
RMH Teleservices December 1999 - September 2002
TeleSpectrum Worldwide/ Reich Group September 1994 - December 1999
Skills
Microsoft Office, Strategic Planning, Customer Retention, Business Analysis, Change Management, Cross-functional Team..., Training
Education
Cabrini College 1990 — 1994
Bachelor of Arts (BA), Business, Management, Marketing, and Related Support Services
Elizabeth Martins's Sykes Experience October 2010 - August 2011
Job Accounting Associate at Lockheed Martin
Industry Financial Services
Experience
Lockheed Martin January 2012 - Present
Wells Fargo August 2011 - January 2012
Sykes October 2010 - August 2011
Bank of America September 2006 - May 2008
Citizens Bank April 2000 - September 2005
Skills
Auditing, Banking, Accounts Payable, Accounting, SAP, Analysis, Outlook, Process Improvement, Team Leadership, Finance, Management, PowerPoint, Sales, Sarbanes-Oxley Act, Microsoft Excel, Internal Audit, Account Reconciliation, Testing, Call Centers, Loans, Customer Service, Credit, Training, Leadership, Microsoft Office, Research, Financial Reporting, Microsoft Word
Education
Polk State College 2006 — 2012
Accounting and Finance
Bristol Community College 1999 — 2002
Accounting and Finance
Florida Southern College
Bachelor's degree, Accounting
Lockheed Martin January 2012 - Present
Wells Fargo August 2011 - January 2012
Sykes October 2010 - August 2011
Bank of America September 2006 - May 2008
Citizens Bank April 2000 - September 2005
Skills
Auditing, Banking, Accounts Payable, Accounting, SAP, Analysis, Outlook, Process Improvement, Team Leadership, Finance, Management, PowerPoint, Sales, Sarbanes-Oxley Act, Microsoft Excel, Internal Audit, Account Reconciliation, Testing, Call Centers, Loans, Customer Service, Credit, Training, Leadership, Microsoft Office, Research, Financial Reporting, Microsoft Word
Education
Polk State College 2006 — 2012
Accounting and Finance
Bristol Community College 1999 — 2002
Accounting and Finance
Florida Southern College
Bachelor's degree, Accounting
Oliver Breen's Sykes Experience September 2013 - January 2014
Job Dedicated and loyal Professional
Industry Consumer Services
Experience
Asurion October 2014 - May 2015
Sykes September 2013 - January 2014
Bucks County Community College Music Department Concert and Chamber Choirs August 2010 - May 2011
P.F. Chang's China Bistro January 2008 - June 2009
Waffle House December 2006 - December 2007
Papa Johns May 2004 - August 2006
Skills
Customer Service, Customer Satisfaction, Project Management, Business Planning, Business Development, Quality Assurance, Educational Leadership, Public Speaking, Employee Training, Dependable Team Player, Commitment to Quality, Call Centers, Call Control, Oral & Written..., Team Building, Technology, Soft Skills, Telephone Skills, Data Entry, Superior Computer Skills, Software, Marketing Strategy, Troubleshooting, Training, Account Management, Problem Analysis, Strategic Planning, Root Cause Problem..., Research, Individual Work, Microsoft Office, Windows, Mac OS, Computer Hardware, VMware Workstation, Avaya IP Telephony, Novell, IDX, Medical Terminology, Technical Support, Windows 7, Software Installation, Microsoft Excel, Microsoft Word, Time Management
Education
Patten University 2015 — 2017
Bachelor of Arts (B.A.), Operations Management and Supervision
Bucks County Community College 2009 — 2011
Associate of Arts (AA), Music Performance, General, GPA 3.81
Sparkman High School 2003 — 2006
General Education Diploma, General Studies, 3.43
Asurion October 2014 - May 2015
Sykes September 2013 - January 2014
Bucks County Community College Music Department Concert and Chamber Choirs August 2010 - May 2011
P.F. Chang's China Bistro January 2008 - June 2009
Waffle House December 2006 - December 2007
Papa Johns May 2004 - August 2006
Skills
Customer Service, Customer Satisfaction, Project Management, Business Planning, Business Development, Quality Assurance, Educational Leadership, Public Speaking, Employee Training, Dependable Team Player, Commitment to Quality, Call Centers, Call Control, Oral & Written..., Team Building, Technology, Soft Skills, Telephone Skills, Data Entry, Superior Computer Skills, Software, Marketing Strategy, Troubleshooting, Training, Account Management, Problem Analysis, Strategic Planning, Root Cause Problem..., Research, Individual Work, Microsoft Office, Windows, Mac OS, Computer Hardware, VMware Workstation, Avaya IP Telephony, Novell, IDX, Medical Terminology, Technical Support, Windows 7, Software Installation, Microsoft Excel, Microsoft Word, Time Management
Education
Patten University 2015 — 2017
Bachelor of Arts (B.A.), Operations Management and Supervision
Bucks County Community College 2009 — 2011
Associate of Arts (AA), Music Performance, General, GPA 3.81
Sparkman High School 2003 — 2006
General Education Diploma, General Studies, 3.43
P. Scott DeVos P. Scott DeVos's Sykes Experience January 2015 - Present
Job Software Architect Global IS at Sykes
Industry Computer Software
Experience
Sykes January 2015 - Present
Talent Sprout by SYKES February 2014 - January 2015
Fume Hood Research, Inc. January 2011 - January 2014
4A Homes LLC 2008 - September 2011
Countryside Technology 1992 - 2009
Smiths Aerospace September 1989 - July 1990
Skills
JavaScript, Leadership, MySQL, HTML, CSS, JSON, jQuery, Python, Git, XML, PostgreSQL, SOAP, HTML 5, HTML5, SQL, CSS3, SVN, Linux System..., Dojo, Yappycat, Tryton, Genshi, Smarty, NoSQL, VBA, XML-RPC, PySON, MapReduce, Unit Testing, RDMS Theory, MVC Architecture, OO Software Development, N-tier, Visual Basic, MS Access, PL/pgSQL, Windows 7/8, Python Celery, Django Web Framework, Python Programming..., OpenERP, github, HUBRIS, HRXML, BPMN XML, Business Workflows, Ember.js, Subversion, Strategic Planning, Management
Education
University of Colorado Boulder 1990 — 1992
MS, Physics - Atomic Theory
Calvin College 1985 — 1989
BS, Physics
Sykes January 2015 - Present
Talent Sprout by SYKES February 2014 - January 2015
Fume Hood Research, Inc. January 2011 - January 2014
4A Homes LLC 2008 - September 2011
Countryside Technology 1992 - 2009
Smiths Aerospace September 1989 - July 1990
Skills
JavaScript, Leadership, MySQL, HTML, CSS, JSON, jQuery, Python, Git, XML, PostgreSQL, SOAP, HTML 5, HTML5, SQL, CSS3, SVN, Linux System..., Dojo, Yappycat, Tryton, Genshi, Smarty, NoSQL, VBA, XML-RPC, PySON, MapReduce, Unit Testing, RDMS Theory, MVC Architecture, OO Software Development, N-tier, Visual Basic, MS Access, PL/pgSQL, Windows 7/8, Python Celery, Django Web Framework, Python Programming..., OpenERP, github, HUBRIS, HRXML, BPMN XML, Business Workflows, Ember.js, Subversion, Strategic Planning, Management
Education
University of Colorado Boulder 1990 — 1992
MS, Physics - Atomic Theory
Calvin College 1985 — 1989
BS, Physics
Jamaze Cyrus Jamaze Cyrus's Sykes Experience July 2012 - Present
Job Photographer at Maze Da Photographer Poet
Industry Photography
Experience
Sykes July 2012 - Present
Good Samaritan Home Health Care January 2011 - Present
Maze Da Photographer Poet January 2010 - Present
Skills
Direct Sales, Customer Service, Teamwork, Team Building, Team Leadership, Music, Multimedia, Microsoft Office, Windows 7, Photoshop, Digital Photography, Photography, Photojournalism, Blogging, Blogger, Canon, Canon DSLR, Nikon, Fujifilm
Education
Morris College 2012 — 2015
Bachelor of Arts (BA), Mass Communication/Media Studies
Benedict College 2011 — 2012
Mass Communication/Media Studies
Sykes July 2012 - Present
Good Samaritan Home Health Care January 2011 - Present
Maze Da Photographer Poet January 2010 - Present
Skills
Direct Sales, Customer Service, Teamwork, Team Building, Team Leadership, Music, Multimedia, Microsoft Office, Windows 7, Photoshop, Digital Photography, Photography, Photojournalism, Blogging, Blogger, Canon, Canon DSLR, Nikon, Fujifilm
Education
Morris College 2012 — 2015
Bachelor of Arts (BA), Mass Communication/Media Studies
Benedict College 2011 — 2012
Mass Communication/Media Studies
Jason Bachmeier's Sykes Experience September 1997 - November 1997
Job ...
Industry Government Administration
Experience
Mower County Human Svc January 2013 - Present
Mayo Clinic September 2012 - December 2012
Target August 2012 - September 2012
Minnesota Historical Society April 2005 - June 2012
Minnesota Historical Society June 2004 - June 2012
Barnes & Noble May 2004 - July 2005
Bismarck Mandan CVB May 2001 - May 2004
Fairfield Inn October 2001 - May 2002
Golden Dragon Restaurant December 1998 - March 2002
Sykes September 1997 - November 1997
Skills
Customer Service, Customer Oriented, Multi Tasking, Fast-paced, Fast Learner, Friendly Demeanor, Integrity, Kindness, Leadership, Mission Oriented, Cross-functional Team..., Historical Research, Historical..., Food History, Railroad History, Industrial History, Quick Study, Keeping It Simple, Research, History, Public Speaking, Museums
Education
Metropolitan State University 2009 — 2012
Business Administration
University of Minnesota-Twin Cities 2004 — 2006
History
Bismarck State College 2001 — 2004
AA/AS, History
Mower County Human Svc January 2013 - Present
Mayo Clinic September 2012 - December 2012
Target August 2012 - September 2012
Minnesota Historical Society April 2005 - June 2012
Minnesota Historical Society June 2004 - June 2012
Barnes & Noble May 2004 - July 2005
Bismarck Mandan CVB May 2001 - May 2004
Fairfield Inn October 2001 - May 2002
Golden Dragon Restaurant December 1998 - March 2002
Sykes September 1997 - November 1997
Skills
Customer Service, Customer Oriented, Multi Tasking, Fast-paced, Fast Learner, Friendly Demeanor, Integrity, Kindness, Leadership, Mission Oriented, Cross-functional Team..., Historical Research, Historical..., Food History, Railroad History, Industrial History, Quick Study, Keeping It Simple, Research, History, Public Speaking, Museums
Education
Metropolitan State University 2009 — 2012
Business Administration
University of Minnesota-Twin Cities 2004 — 2006
History
Bismarck State College 2001 — 2004
AA/AS, History
Richard Goldsmith Richard Goldsmith's Sykes Experience September 2011 - February 2012
Job District Manager at WEHCO Media
Industry Outsourcing/Offshoring
Experience
WEHCO Media March 2013 - Present
Sykes September 2011 - February 2012
StarTek October 2008 - September 2011
Murphy USA October 2007 - October 2008
Fred's February 2007 - October 2007
Skills
Change Management, Team Leadership, Problem Solving, KPI, Humor, Business Intelligence, Business Analysis, Performance Management, Coaching, Microsoft Office 2007, Call Center, Client Services, Operations Management, Process Improvement, BPO, Team Building, Customer Satisfaction, Call Centers, Customer Retention, Outsourcing, Quality Assurance, Workforce Management, Team Management, Customer Experience, Leadership, Employee Training, Contact Centers, Contact Center..., Management, Training
Education
Southern New Hampshire University 2012 — 2015
Bachelor's degree, Sociology
Baker College Center for Graduate Studies 2000 — 2004
BS, Management
WEHCO Media March 2013 - Present
Sykes September 2011 - February 2012
StarTek October 2008 - September 2011
Murphy USA October 2007 - October 2008
Fred's February 2007 - October 2007
Skills
Change Management, Team Leadership, Problem Solving, KPI, Humor, Business Intelligence, Business Analysis, Performance Management, Coaching, Microsoft Office 2007, Call Center, Client Services, Operations Management, Process Improvement, BPO, Team Building, Customer Satisfaction, Call Centers, Customer Retention, Outsourcing, Quality Assurance, Workforce Management, Team Management, Customer Experience, Leadership, Employee Training, Contact Centers, Contact Center..., Management, Training
Education
Southern New Hampshire University 2012 — 2015
Bachelor's degree, Sociology
Baker College Center for Graduate Studies 2000 — 2004
BS, Management
Alita Vogel Alita Vogel's Sykes Experience November 2011 - February 2015
Job Director, Letcher County Public Library
Industry Libraries
Experience
Letcher County Public Library February 2015 - Present
Sykes November 2011 - February 2015
Knott County Public Library May 2011 - February 2015
Inalj.com February 2014 - April 2014
Cincinnati Art Museum January 2011 - April 2011
HalloweenExpress.com September 2010 - November 2010
Campbell County Public Library June 2004 - July 2009
Cincinnati Art Museum February 2001 - May 2004
University of Kentucky September 1999 - December 2000
Raintree Gallery August 1999 - January 2000
Skills
Collection Development, Art, Troubleshooting, Materials Management, Reference Services, Customer Service, Supervisory Skills, Team Leadership, Library, Books, Archives, Research
Education
University of Kentucky 1999 — 2001
MLIS, Library and Information Science
Berea College 1996 — 1999
BA, Art History, Studio Art in Sculpture
Hazard Community College 1995 — 1995
Jefferson Community College 1994 — 1995
University of Louisville 1991 — 1992
Cumberland College 1990 — 1991
knott county central high school 1986 — 1990
Letcher County Public Library February 2015 - Present
Sykes November 2011 - February 2015
Knott County Public Library May 2011 - February 2015
Inalj.com February 2014 - April 2014
Cincinnati Art Museum January 2011 - April 2011
HalloweenExpress.com September 2010 - November 2010
Campbell County Public Library June 2004 - July 2009
Cincinnati Art Museum February 2001 - May 2004
University of Kentucky September 1999 - December 2000
Raintree Gallery August 1999 - January 2000
Skills
Collection Development, Art, Troubleshooting, Materials Management, Reference Services, Customer Service, Supervisory Skills, Team Leadership, Library, Books, Archives, Research
Education
University of Kentucky 1999 — 2001
MLIS, Library and Information Science
Berea College 1996 — 1999
BA, Art History, Studio Art in Sculpture
Hazard Community College 1995 — 1995
Jefferson Community College 1994 — 1995
University of Louisville 1991 — 1992
Cumberland College 1990 — 1991
knott county central high school 1986 — 1990
Paul Bollig Paul Bollig's Sykes Experience August 1996 - August 1997
Job at SemGroup Corp.
Industry Oil & Energy
Experience
SemGroup Corp May 2011 - Present
Road Science, LLC May 2009 - May 2011
SemGroup, LP. July 2005 - May 2009
SemMaterials, LP 2005 - 2009
Atechtronics July 2001 - May 2005
CCH September 2003 - March 2005
CCH September 2000 - June 2001
Gateway December 1997 - June 1998
Sykes August 1996 - August 1997
Skills
Cisco Call Manager, Cisco Unity Voicemail, Juniper SA4500, Aruba Wireless, Computer Hardware, Network Hardware, Server Hardware, Computer Repair, Computer Maintenance, Microsoft Windows..., Juniper, Windows, Servers, VMware
Education
Butler Community College 2004 — 2005
n/a, Information Technology
Wichita Technical Institute 2001 — 2002
PC/Networking, Computers, Networking, Electronics
Dodge City Community College 1992 — 1995
n/a, Business
SemGroup Corp May 2011 - Present
Road Science, LLC May 2009 - May 2011
SemGroup, LP. July 2005 - May 2009
SemMaterials, LP 2005 - 2009
Atechtronics July 2001 - May 2005
CCH September 2003 - March 2005
CCH September 2000 - June 2001
Gateway December 1997 - June 1998
Sykes August 1996 - August 1997
Skills
Cisco Call Manager, Cisco Unity Voicemail, Juniper SA4500, Aruba Wireless, Computer Hardware, Network Hardware, Server Hardware, Computer Repair, Computer Maintenance, Microsoft Windows..., Juniper, Windows, Servers, VMware
Education
Butler Community College 2004 — 2005
n/a, Information Technology
Wichita Technical Institute 2001 — 2002
PC/Networking, Computers, Networking, Electronics
Dodge City Community College 1992 — 1995
n/a, Business
Raquel Marquez's Sykes Experience January 2011 - April 2012
Job
Industry Insurance
Experience
DialAmerica May 2013 - December 2014
Gelia April 2012 - March 2013
Sykes January 2011 - April 2012
Capital Management Services December 2009 - August 2010
Erie Community College September 2007 - December 2009
Skills
Applicant Tracking..., Employee Relations, Onboarding, Recruiting, Interviews, Event Planning, College Recruiting, Process Scheduler, Human Resources, Management, New Hire Orientations, Screening, Internet Recruiting, Customer Service, Time Management, Talent Acquisition, Temporary Placement, Leadership, Marketing, Team Building, Training
Education
Ashford University 2013 — 2015
Bachelor’s Degree, Business Administration, 3.0
Erie Community College 2007 — 2009
Associate's degree, Management Information Systems, General
DialAmerica May 2013 - December 2014
Gelia April 2012 - March 2013
Sykes January 2011 - April 2012
Capital Management Services December 2009 - August 2010
Erie Community College September 2007 - December 2009
Skills
Applicant Tracking..., Employee Relations, Onboarding, Recruiting, Interviews, Event Planning, College Recruiting, Process Scheduler, Human Resources, Management, New Hire Orientations, Screening, Internet Recruiting, Customer Service, Time Management, Talent Acquisition, Temporary Placement, Leadership, Marketing, Team Building, Training
Education
Ashford University 2013 — 2015
Bachelor’s Degree, Business Administration, 3.0
Erie Community College 2007 — 2009
Associate's degree, Management Information Systems, General
Jennifer Loveless's Sykes Experience July 2013 - Present
Job Experienced Banker, Technical Support Associate, Member Relations Associate, and Recruiter
Industry Staffing and Recruiting
Experience
Sykes July 2013 - Present
Woodforest National Bank 2011 - 2013
Michaels Stores, Inc. 2007 - 2009
Skills
Retail Banking, Banking, Cross Selling, Deposits, Cash Management, Branch Banking, Financial Analysis, Customer Service, Member Relations
Education
Blue Ridge Community College-Weyers Cave, Virginia 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Business Management
Sykes July 2013 - Present
Woodforest National Bank 2011 - 2013
Michaels Stores, Inc. 2007 - 2009
Skills
Retail Banking, Banking, Cross Selling, Deposits, Cash Management, Branch Banking, Financial Analysis, Customer Service, Member Relations
Education
Blue Ridge Community College-Weyers Cave, Virginia 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Business Management
Abigail Cable Abigail Cable's Sykes Experience July 2013 - Present
Job Operations Specialist & Trainer at SYKES Home
Industry Primary/Secondary Education
Experience
Sykes July 2013 - Present
Cornerstone christian preparatory academy July 2011 - June 2013
The pie place June 2011 - June 2013
Pottery Barn Kids May 2011 - December 2012
Calvin college physics and astronomy dept. December 2008 - December 2010
Ligonier Camp & Conference Center May 2010 - August 2010
Weld Tooling Corporation June 2006 - August 2007
Skills
Communication, Administrative..., Organization, Art Education, Visual Arts, Fine Art, Customer Service, Microsoft Word, Microsoft Excel, Sales, Invoicing, K-12, PowerPoint, Photoshop, Typing, Event Planning, Facebook, Account Management, Time Management, Social Networking, Creative Writing, Teaching, Microsoft Office, Research, Editing, Photography, Fundraising, Higher Education, Social Media, Public Speaking, Nonprofits, Illustrator, Leadership, Community Outreach, I-9 Compliance, Outlook Express, Databases, Telephone Interviewing
Education
Calvin College 2007 — 2011
Bachelor's degree, Art Teacher Education
Wilson Christian Academy 2000 — 2007
Sykes July 2013 - Present
Cornerstone christian preparatory academy July 2011 - June 2013
The pie place June 2011 - June 2013
Pottery Barn Kids May 2011 - December 2012
Calvin college physics and astronomy dept. December 2008 - December 2010
Ligonier Camp & Conference Center May 2010 - August 2010
Weld Tooling Corporation June 2006 - August 2007
Skills
Communication, Administrative..., Organization, Art Education, Visual Arts, Fine Art, Customer Service, Microsoft Word, Microsoft Excel, Sales, Invoicing, K-12, PowerPoint, Photoshop, Typing, Event Planning, Facebook, Account Management, Time Management, Social Networking, Creative Writing, Teaching, Microsoft Office, Research, Editing, Photography, Fundraising, Higher Education, Social Media, Public Speaking, Nonprofits, Illustrator, Leadership, Community Outreach, I-9 Compliance, Outlook Express, Databases, Telephone Interviewing
Education
Calvin College 2007 — 2011
Bachelor's degree, Art Teacher Education
Wilson Christian Academy 2000 — 2007
Kyle Baizas's Sykes Experience August 2005 - January 2008
Job Business Process Outsourcing (BPO), Analytics, MBA
Industry Outsourcing/Offshoring
Experience
TeleTech May 2010 - Present
IXL Center October 2009 - April 2010
Philips Healthcare June 2009 - August 2009
Hult International Business School August 2008 - August 2009
Sykes August 2005 - January 2008
Fuse Media February 2002 - March 2007
Sykes June 2004 - August 2005
Nextel February 2001 - June 2004
Globe Telecom December 2000 - August 2001
East Axis Creatives / Sadidaya Disenyo 1998 - 2000
Skills
BPO, Contact Centre, Call Center, Analytics, Business Analysis, Financial Analysis, Data Analysis, Research, CRM, Outsourcing, Contact Centers, Operations Management, Program Management, Team Management, Business Strategy, Project Management, Call Centers, Human Resources, Performance Management, Recruiting, Management, Leadership, Cross-functional Team..., Business Development, Strategy, Training, Analysis, Management Consulting, Business Planning, Telecommunications, Account Management, Customer Satisfaction, Start-ups
Education
Hult International Business School 2008 — 2009
MBA, International Business, Operations Management, Finance, Marketing, General Management
Ateneo de Manila University 1996 — 2000
Bachelor of Science, Management in Communications Technology
TeleTech May 2010 - Present
IXL Center October 2009 - April 2010
Philips Healthcare June 2009 - August 2009
Hult International Business School August 2008 - August 2009
Sykes August 2005 - January 2008
Fuse Media February 2002 - March 2007
Sykes June 2004 - August 2005
Nextel February 2001 - June 2004
Globe Telecom December 2000 - August 2001
East Axis Creatives / Sadidaya Disenyo 1998 - 2000
Skills
BPO, Contact Centre, Call Center, Analytics, Business Analysis, Financial Analysis, Data Analysis, Research, CRM, Outsourcing, Contact Centers, Operations Management, Program Management, Team Management, Business Strategy, Project Management, Call Centers, Human Resources, Performance Management, Recruiting, Management, Leadership, Cross-functional Team..., Business Development, Strategy, Training, Analysis, Management Consulting, Business Planning, Telecommunications, Account Management, Customer Satisfaction, Start-ups
Education
Hult International Business School 2008 — 2009
MBA, International Business, Operations Management, Finance, Marketing, General Management
Ateneo de Manila University 1996 — 2000
Bachelor of Science, Management in Communications Technology
Christie Przasnyski Christie Przasnyski's Sykes Experience May 2007 - January 2015
Job Member Services at MeetMe
Industry Internet
Experience
MeetMe August 2015 - Present
Sykes May 2007 - January 2015
Skills
Customer Service, Call Centers, Knowledge Management, Social Media, Knowledge Base, Sla, Customer Satisfaction, Technical Support, Web-based Research, Technical Writing, PowerPoint, Microsoft Excel, Microsoft Word, Research, Outsourcing, Workforce Management, Troubleshooting, Marketing, Time Management, Windows 7, Web Content Optimization
Education
Bucks County Community College 2001 — 2003
Liberal Arts and Sciences, General Studies and Humanities
Conwell Egan Catholic High School 1996 — 2000
High School diploma
MeetMe August 2015 - Present
Sykes May 2007 - January 2015
Skills
Customer Service, Call Centers, Knowledge Management, Social Media, Knowledge Base, Sla, Customer Satisfaction, Technical Support, Web-based Research, Technical Writing, PowerPoint, Microsoft Excel, Microsoft Word, Research, Outsourcing, Workforce Management, Troubleshooting, Marketing, Time Management, Windows 7, Web Content Optimization
Education
Bucks County Community College 2001 — 2003
Liberal Arts and Sciences, General Studies and Humanities
Conwell Egan Catholic High School 1996 — 2000
High School diploma
Tanya Kimball-Watkins's Sykes Experience June 1996 - June 2000
Job Site Leader, Technical Writing & Training Content Development Manager at Cargill
Industry Computer Software
Experience
Cargill - Feed Management Systems November 2013 - Present
Cargill - Feed Management Systems (FMS) October 2013 - Present
Cargill (FMS) February 2011 - Present
Microsoft October 2010 - October 2011
Allegiance Software March 2003 - September 2010
Intellisol July 2000 - March 2002
Sykes June 1996 - June 2000
Skills
Technical Writing, Software Documentation, Project Management, Training, HTML, Editing, Employee Engagement, Public Speaking, RoboHelp, TFS, Software Development, Email Marketing, Customer Service, Technical Support, Human Resources, Marketing, Online Marketing, HTML emails, FrameMaker, DxStudio, Microsoft Word, Analysis, Oral & Written..., MadCap Flare, Project Planning, JIRA, Yammer, Databases, Online Help, Technical Communication, Microsoft SQL Server, Technical Documentation, SharePoint, SnagIt, Content Strategy, Content Management, Manuals, Management, Agile Methodologies, Process Improvement, Leadership, Cross-functional Team..., Microsoft Office, Enterprise Software, Strategy, Team Building, Software Project..., Consulting, Team Leadership, XML
Education
Bismarck State College 1997 — 2001
Associate of Arts and Sciences (A.A.S.), English, minor focus on Management Information Systems
Bismarck State College 1997 — 2000
Associate of Arts and Sciences (AAS), Computer Science
Cargill - Feed Management Systems November 2013 - Present
Cargill - Feed Management Systems (FMS) October 2013 - Present
Cargill (FMS) February 2011 - Present
Microsoft October 2010 - October 2011
Allegiance Software March 2003 - September 2010
Intellisol July 2000 - March 2002
Sykes June 1996 - June 2000
Skills
Technical Writing, Software Documentation, Project Management, Training, HTML, Editing, Employee Engagement, Public Speaking, RoboHelp, TFS, Software Development, Email Marketing, Customer Service, Technical Support, Human Resources, Marketing, Online Marketing, HTML emails, FrameMaker, DxStudio, Microsoft Word, Analysis, Oral & Written..., MadCap Flare, Project Planning, JIRA, Yammer, Databases, Online Help, Technical Communication, Microsoft SQL Server, Technical Documentation, SharePoint, SnagIt, Content Strategy, Content Management, Manuals, Management, Agile Methodologies, Process Improvement, Leadership, Cross-functional Team..., Microsoft Office, Enterprise Software, Strategy, Team Building, Software Project..., Consulting, Team Leadership, XML
Education
Bismarck State College 1997 — 2001
Associate of Arts and Sciences (A.A.S.), English, minor focus on Management Information Systems
Bismarck State College 1997 — 2000
Associate of Arts and Sciences (AAS), Computer Science
Stacy Spradling, PHR's Sykes Experience July 2011 - June 2013
Job VP of Human Resources, Employee Engagement Professional, SolutionsBased Training Developer, Speaker, HR Practitioner
Industry Telecommunications
Experience
Radius Global Solutions LLC June 2013 - Present
Stacy J. Spradling Consulting January 2011 - Present
Sykes July 2011 - June 2013
Ozarks Federal Savings and Loan February 2011 - July 2011
ACCENT MARKETING May 2006 - February 2011
Lee Mechanical Contractors April 2003 - April 2006
Smart Document Solutions January 2002 - March 2003
Skills
Department of Labor..., Equal Employment..., Compliance Training, HR Auditing, Public Speaking, Coaching, Recruiting, Internet Recruiting, Social Media, Progressive Discipline, Human Resources, Strategic Planning, iCIMS, Employee Relations, Applicant Tracking..., Training, Employee Engagement, Succession Planning, Time Management, New Hire Orientations, CRM, Hiring, Performance Management, Interviews, Temporary Placement, Call Centers, Leadership, Strategy, Labor Relations, Personnel Management, Employee Benefits, Onboarding, Benefits Administration, Sourcing, FMLA, Program Management, Policy, Talent Acquisition, Vendor Management, BPO, Leadership Development, Payroll, Workforce Management, Workforce Planning, Talent Management, Deferred Compensation, Employee Training, Technical Recruiting, Job Descriptions, HR Policies
Education
Mineral Area College 1990 — 1992
AA, General
Baker University
BA, Bachelor Business Administration with emphasis in HR Management
Radius Global Solutions LLC June 2013 - Present
Stacy J. Spradling Consulting January 2011 - Present
Sykes July 2011 - June 2013
Ozarks Federal Savings and Loan February 2011 - July 2011
ACCENT MARKETING May 2006 - February 2011
Lee Mechanical Contractors April 2003 - April 2006
Smart Document Solutions January 2002 - March 2003
Skills
Department of Labor..., Equal Employment..., Compliance Training, HR Auditing, Public Speaking, Coaching, Recruiting, Internet Recruiting, Social Media, Progressive Discipline, Human Resources, Strategic Planning, iCIMS, Employee Relations, Applicant Tracking..., Training, Employee Engagement, Succession Planning, Time Management, New Hire Orientations, CRM, Hiring, Performance Management, Interviews, Temporary Placement, Call Centers, Leadership, Strategy, Labor Relations, Personnel Management, Employee Benefits, Onboarding, Benefits Administration, Sourcing, FMLA, Program Management, Policy, Talent Acquisition, Vendor Management, BPO, Leadership Development, Payroll, Workforce Management, Workforce Planning, Talent Management, Deferred Compensation, Employee Training, Technical Recruiting, Job Descriptions, HR Policies
Education
Mineral Area College 1990 — 1992
AA, General
Baker University
BA, Bachelor Business Administration with emphasis in HR Management
Kacy Manahan Kacy Manahan's Sykes Experience April 2012 - September 2012
Job J.D. Candidate
Industry Law Practice
Experience
Phelan Hallinan Diamond & Jones, LLP November 2013 - June 2015
Phelan Hallinan & Schmieg, LLP September 2012 - December 2013
Sykes April 2012 - September 2012
Sykes July 2011 - June 2012
Sykes July 2010 - July 2011
Sykes June 2009 - July 2010
YMCA October 2007 - May 2008
Skills
Microsoft Operating..., Mac OS X, Microsoft Office, Avaya, Oracle, Quality Assurance, Compliance Management, Client Relationship..., Program Management, Operations Management, Cpr Certified, First Aid, Call Center, Customer Service, Outlook, Time Management, Data Entry, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Leadership, Coaching, Training, Recruiting, Management, Team Leadership, Process Improvement, File Management, Conflict Resolution, Analysis, Policy, SharePoint, Networking, Team Building, Critical Thinking, Windows, Team Management, Administrative..., Data Analysis, Performance Management, Social Networking, Research, Project Management, Event Planning, Legal Ethics, Professional..., Legal Research, Legal Writing, Calendaring
Education
Lewis & Clark Law School 2015 — 2018
Doctor of Law (J.D.)
Bucks County Community College 2012 — 2013
Post-Graduate Certificate, Paralegal Studies, 4.0
Ursinus College 2005 — 2009
Bachelor of Arts, Media and Communications
Phelan Hallinan Diamond & Jones, LLP November 2013 - June 2015
Phelan Hallinan & Schmieg, LLP September 2012 - December 2013
Sykes April 2012 - September 2012
Sykes July 2011 - June 2012
Sykes July 2010 - July 2011
Sykes June 2009 - July 2010
YMCA October 2007 - May 2008
Skills
Microsoft Operating..., Mac OS X, Microsoft Office, Avaya, Oracle, Quality Assurance, Compliance Management, Client Relationship..., Program Management, Operations Management, Cpr Certified, First Aid, Call Center, Customer Service, Outlook, Time Management, Data Entry, Microsoft Excel, PowerPoint, Microsoft Word, Teamwork, Leadership, Coaching, Training, Recruiting, Management, Team Leadership, Process Improvement, File Management, Conflict Resolution, Analysis, Policy, SharePoint, Networking, Team Building, Critical Thinking, Windows, Team Management, Administrative..., Data Analysis, Performance Management, Social Networking, Research, Project Management, Event Planning, Legal Ethics, Professional..., Legal Research, Legal Writing, Calendaring
Education
Lewis & Clark Law School 2015 — 2018
Doctor of Law (J.D.)
Bucks County Community College 2012 — 2013
Post-Graduate Certificate, Paralegal Studies, 4.0
Ursinus College 2005 — 2009
Bachelor of Arts, Media and Communications
Barbara Jean May's Sykes Experience February 2010 - Present
Job Global Sales Bid Manager Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes February 2010 - Present
Lower Bucks Genealogy Club October 2008 - Present
Penndel Borough Environmental Advisory Committee February 2011 - May 2013
ICT Group, Inc. August 1998 - January 2010
Kmart Corporation February 1991 - February 1998
Skills
Editing, Access, Policy, BPO, Outsourcing, Call Center, Management, Business Development, Call Centers, Account Management, Team Leadership, CRM, Leadership, Sales, Change Management, Team Building, Strategic Planning, Customer Service, Project Management, Customer Experience, Salesforce.com, Customer Satisfaction, Training, Vendor Management, New Business Development, Quality Assurance, Telecommunications, Human Resources, Operations Management, Proposal Writing, Time Management, Team Management, Coaching, Process Improvement, Performance Management, Public Speaking
Education
Bucks County Community College 2003 — 2004
Liberal Arts - History
Neshaminy 1985 — 1988
Sykes February 2010 - Present
Lower Bucks Genealogy Club October 2008 - Present
Penndel Borough Environmental Advisory Committee February 2011 - May 2013
ICT Group, Inc. August 1998 - January 2010
Kmart Corporation February 1991 - February 1998
Skills
Editing, Access, Policy, BPO, Outsourcing, Call Center, Management, Business Development, Call Centers, Account Management, Team Leadership, CRM, Leadership, Sales, Change Management, Team Building, Strategic Planning, Customer Service, Project Management, Customer Experience, Salesforce.com, Customer Satisfaction, Training, Vendor Management, New Business Development, Quality Assurance, Telecommunications, Human Resources, Operations Management, Proposal Writing, Time Management, Team Management, Coaching, Process Improvement, Performance Management, Public Speaking
Education
Bucks County Community College 2003 — 2004
Liberal Arts - History
Neshaminy 1985 — 1988
Dawkins Rudy Dawkins Rudy's Sykes Experience March 2000 - Present
Job Financial Account Manager at SYKES
Industry Consumer Services
Experience
Sykes United States March 2000 - Present
SYKES March 2000 - Present
SYKES March 2000 - Present
Skills
Customer Satisfaction, Customer Service, Outsourcing, Team Management, Customer Experience, Team Leadership, Performance Management, CRM, Coaching, Workforce Management, Contact Centers
Education
Bryant & Stratton College 1999 — 2001
Computer Science, Information Technology, 3.5
Sykes United States March 2000 - Present
SYKES March 2000 - Present
SYKES March 2000 - Present
Skills
Customer Satisfaction, Customer Service, Outsourcing, Team Management, Customer Experience, Team Leadership, Performance Management, CRM, Coaching, Workforce Management, Contact Centers
Education
Bryant & Stratton College 1999 — 2001
Computer Science, Information Technology, 3.5
Michael J. Hunt Michael J. Hunt's Sykes Experience January 2002 - July 2005
Job Owner & Lead Tech @ PCRx Computer Repair & MGC, CSO & Owner @ Spanky's BBQ & Catering
Industry Computer Software
Experience
Spanky's BBQ & Catering 2002 - Present
PCRx Computer Repair 2005 - Present
Crispers, LLC January 2013 - February 2014
NaturChem July 2010 - December 2012
American Directions Group July 2005 - July 2010
Sykes January 2002 - July 2005
RaceTrac Petroleum February 1997 - January 2002
Skills
Leadership, Leadership Development, Training, Sales, Team Leadership, Culinary Skills, Catering, BBQ, Cooking, Computer Maintenance, Computer Repair, Youth Leadership, Hiring Practices, Sales Management, Sales Operations, Sales Process, Cold Calling, Computer Hardware, Quality Assurance, Sales Presentations, Market Research, Survey Research, Geotechnical Engineering, Restaurants, Restaurant Management, Fishing, New Hire Orientations, Vendor, Contests, Hunting, Fisher, Hunter, Mechanics, Automotive, Herbicides, Pesticide, Pest Control, Integrated Pest..., Pesticide Application, Certified Pesticide..., Weed Control, Fertilizers, Training Delivery, Experienced Trainer, Sales Prospecting, Lead Generation, Software Installation, PC building, Laptops, Scripting
Education
California State University-Sacramento 2015 — 2016
Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
Bartow Senior High School/ Gause Academy
Academics/ Computer Sciences
FDOL Muhlenberg Job Corps
University of Florida
Agriculture, Agriculture Operations, and Related Sciences
Spanky's BBQ & Catering 2002 - Present
PCRx Computer Repair 2005 - Present
Crispers, LLC January 2013 - February 2014
NaturChem July 2010 - December 2012
American Directions Group July 2005 - July 2010
Sykes January 2002 - July 2005
RaceTrac Petroleum February 1997 - January 2002
Skills
Leadership, Leadership Development, Training, Sales, Team Leadership, Culinary Skills, Catering, BBQ, Cooking, Computer Maintenance, Computer Repair, Youth Leadership, Hiring Practices, Sales Management, Sales Operations, Sales Process, Cold Calling, Computer Hardware, Quality Assurance, Sales Presentations, Market Research, Survey Research, Geotechnical Engineering, Restaurants, Restaurant Management, Fishing, New Hire Orientations, Vendor, Contests, Hunting, Fisher, Hunter, Mechanics, Automotive, Herbicides, Pesticide, Pest Control, Integrated Pest..., Pesticide Application, Certified Pesticide..., Weed Control, Fertilizers, Training Delivery, Experienced Trainer, Sales Prospecting, Lead Generation, Software Installation, PC building, Laptops, Scripting
Education
California State University-Sacramento 2015 — 2016
Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
Bartow Senior High School/ Gause Academy
Academics/ Computer Sciences
FDOL Muhlenberg Job Corps
University of Florida
Agriculture, Agriculture Operations, and Related Sciences
Casey Bergsagel Casey Bergsagel's Sykes Experience August 1998 - August 2000
Job System Administrator at Social Security Administration
Industry Government Administration
Experience
Social Security Administration July 2015 - Present
Social Security Administration July 2010 - July 2015
Connecting Point Computer Center October 2006 - July 2010
Coventry Health Care August 2003 - October 2006
Sykes August 1998 - August 2000
Skills
Windows System..., Phone System..., Active Directory, DNS management, Computer Hardware, Microsoft Office, Windows 7, User Training, Customer Support, Information Technology, Hardware
Education
Bismarck State College
Social Security Administration July 2015 - Present
Social Security Administration July 2010 - July 2015
Connecting Point Computer Center October 2006 - July 2010
Coventry Health Care August 2003 - October 2006
Sykes August 1998 - August 2000
Skills
Windows System..., Phone System..., Active Directory, DNS management, Computer Hardware, Microsoft Office, Windows 7, User Training, Customer Support, Information Technology, Hardware
Education
Bismarck State College
Shiela Olan Shiela Olan's Sykes Experience 2007 - 2007
Job Associate Commercial Credit Advisor, RBC
Industry Legal Services
Experience
RBC January 2015 - Present
Transport Robert Intermodal Inc September 2010 - December 2014
Eastman Law Office Professional Corporation April 2012 - September 2012
Philippine Phosphate Fertilizer Corporation June 2000 - January 2007
Sykes 2007 - 2007
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, Research, Customer Service, English, Legal Research, Editing, Public Speaking, Negotiation, Legal Writing, Litigation, Windows, Immigration Law, Data Entry, Typing, Small Claims, Provincial Offences, Drafting Correspondence
Education
Sheridan College 2010 — 2012
Paralegal Diploma Program, Paralegal
Ateneo Graduate School of Business 2002 — 2003
Master of Business Administration (MBA), Masters in Business Administration
University of the Philippines 1996 — 2000
BS, Agricultural Economics
RBC January 2015 - Present
Transport Robert Intermodal Inc September 2010 - December 2014
Eastman Law Office Professional Corporation April 2012 - September 2012
Philippine Phosphate Fertilizer Corporation June 2000 - January 2007
Sykes 2007 - 2007
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Outlook, Research, Customer Service, English, Legal Research, Editing, Public Speaking, Negotiation, Legal Writing, Litigation, Windows, Immigration Law, Data Entry, Typing, Small Claims, Provincial Offences, Drafting Correspondence
Education
Sheridan College 2010 — 2012
Paralegal Diploma Program, Paralegal
Ateneo Graduate School of Business 2002 — 2003
Master of Business Administration (MBA), Masters in Business Administration
University of the Philippines 1996 — 2000
BS, Agricultural Economics
Patricia Whitmarsh, CPA Patricia Whitmarsh, CPA's Sykes Experience February 2011 - June 2012
Job Senior Tax Analyst at Boston Scientific
Industry Accounting
Experience
Boston Scientific April 2015 - Present
Boston Scientific November 2012 - April 2015
Sykes February 2011 - June 2012
CeBlue Information Technology May 2010 - July 2010
Northwestern Mutual Financial Network October 2008 - February 2009
Skills
OneSource, TaxStream, Microsoft Excel, Access, Oracle Applications, Profx, Internal Controls, Finance, International Tax, Tax, Accounting
Education
Bentley University 2014 — 2017
Master of Science (M.S.), Taxation, 3.92
University of South Florida 2007 — 2011
Bachelors of Science, International Business, Accounting
Boston Scientific April 2015 - Present
Boston Scientific November 2012 - April 2015
Sykes February 2011 - June 2012
CeBlue Information Technology May 2010 - July 2010
Northwestern Mutual Financial Network October 2008 - February 2009
Skills
OneSource, TaxStream, Microsoft Excel, Access, Oracle Applications, Profx, Internal Controls, Finance, International Tax, Tax, Accounting
Education
Bentley University 2014 — 2017
Master of Science (M.S.), Taxation, 3.92
University of South Florida 2007 — 2011
Bachelors of Science, International Business, Accounting
Joe Costello's Sykes Experience May 2013 - Present
Job Director of Global Sales Support Client Solutions at Sykes
Industry Information Technology and Services
Experience
Sykes May 2013 - Present
Sykes January 2012 - Present
Sykes July 2010 - January 2012
ICT Group Inc. November 2005 - July 2010
Independence Blue Cross January 2001 - November 2005
Sullivan Community Capital LLC January 1998 - January 2001
Skills
Vendor Management, Call Center, BPO, Process Improvement, Business Analysis, Outsourcing, CRM, Project Management, Program Management, Customer Satisfaction, Business Intelligence, Account Management, IVR, Analytics, Business Process, Software Project..., Data Analysis, IT Operations, Technical Support, Software Documentation, Customer Experience, Team Management, ITIL, Enterprise Software, Technology, Call Centers, Management, Operations Management, Contact Centers, Workforce Management, Telecommunications, Security, Team Leadership, Cross-functional Team..., Software Development, Business Process...
Education
Chubb Institute of Technology 2000 — 2001
Programming
Clarion University of Pennsylvania 1994 — 1996
Communications
Bucks County Community College 1992 — 1994
Liberal Arts
East Bay HS
Our Lady of Fatima
Sykes May 2013 - Present
Sykes January 2012 - Present
Sykes July 2010 - January 2012
ICT Group Inc. November 2005 - July 2010
Independence Blue Cross January 2001 - November 2005
Sullivan Community Capital LLC January 1998 - January 2001
Skills
Vendor Management, Call Center, BPO, Process Improvement, Business Analysis, Outsourcing, CRM, Project Management, Program Management, Customer Satisfaction, Business Intelligence, Account Management, IVR, Analytics, Business Process, Software Project..., Data Analysis, IT Operations, Technical Support, Software Documentation, Customer Experience, Team Management, ITIL, Enterprise Software, Technology, Call Centers, Management, Operations Management, Contact Centers, Workforce Management, Telecommunications, Security, Team Leadership, Cross-functional Team..., Software Development, Business Process...
Education
Chubb Institute of Technology 2000 — 2001
Programming
Clarion University of Pennsylvania 1994 — 1996
Communications
Bucks County Community College 1992 — 1994
Liberal Arts
East Bay HS
Our Lady of Fatima
Laura Erickson, MA, SHRM-SCP Laura Erickson, MA, SHRM-SCP's Sykes Experience September 2015 - Present
Job Human Resources Manager Site Operations at Sykes
Industry Human Resources
Experience
Sykes September 2015 - Present
The Arc Inc. March 2015 - Present
LME Consulting February 2015 - Present
Ataraxis, Inc. - A Professional Employer Organization May 2014 - December 2014
South Coast Community Service and South Coast Children's Society March 2012 - February 2014
Fresno Surgical Hospital June 2008 - January 2012
Kaiser Permantente August 2007 - June 2008
Alorica, Inc March 2007 - August 2007
Buxton Consulting November 2006 - March 2007
D.R. Horton October 2005 - October 2006
Skills
SPHR, Employee Relations, Employment Law, Recruiting, Employee Training, Leave of Absence, Onboarding, Human Resources, Payroll, Performance Management, New Hire Orientations, Deferred Compensation, HRIS, Employee Benefits, Benefits Administration, Succession Planning, Interviews, Personnel Management, Training, Hiring, Job Descriptions, Compensation, Performance Appraisal, HR Policies, Talent Acquisition, Employee Engagement, Internet Recruiting, Grievances, FMLA, Affirmative Action, Employee Handbooks
Education
National University 2010 — 2011
Master's of Arts, Human Resources
California State University, Fresno 1994 — 1996
BS, Human Resources
Fresno City College 1992 — 1994
AA, Business Administration
Sykes September 2015 - Present
The Arc Inc. March 2015 - Present
LME Consulting February 2015 - Present
Ataraxis, Inc. - A Professional Employer Organization May 2014 - December 2014
South Coast Community Service and South Coast Children's Society March 2012 - February 2014
Fresno Surgical Hospital June 2008 - January 2012
Kaiser Permantente August 2007 - June 2008
Alorica, Inc March 2007 - August 2007
Buxton Consulting November 2006 - March 2007
D.R. Horton October 2005 - October 2006
Skills
SPHR, Employee Relations, Employment Law, Recruiting, Employee Training, Leave of Absence, Onboarding, Human Resources, Payroll, Performance Management, New Hire Orientations, Deferred Compensation, HRIS, Employee Benefits, Benefits Administration, Succession Planning, Interviews, Personnel Management, Training, Hiring, Job Descriptions, Compensation, Performance Appraisal, HR Policies, Talent Acquisition, Employee Engagement, Internet Recruiting, Grievances, FMLA, Affirmative Action, Employee Handbooks
Education
National University 2010 — 2011
Master's of Arts, Human Resources
California State University, Fresno 1994 — 1996
BS, Human Resources
Fresno City College 1992 — 1994
AA, Business Administration
Mike AKA Lutro0 Landenberger Mike AKA Lutro0 Landenberger's Sykes Experience January 2000 - 2003
Job Owner at MAINFrame Customs
Industry Computer Hardware
Experience
Lutro0 Customs March 2009 - January 2015
New Life Assembly of God January 2010 - July 2013
Teen Challenge of the Dakotas January 2007 - January 2012
West Corporation January 2003 - January 2004
Sykes January 2000 - 2003
Skills
Cable Sleeving, Case Modding, Computer Building, Computer Design, Computer Hardware, Network Administration, Computer Network..., Network Design, Computer Repair, Computer Management, Computer Assembly, Computer Security, Computer Graphics, Computer Maintenance, Computer Hardware..., Christian Counseling, Christian Education, Cooking, Chef, Web Design, Wireless Networking, Data Recovery, Software Installation, Troubleshooting, Network Security, Virus Removal, TCP/IP, Hardware Installation, Network Engineering, Laptops, CAD, Spyware, Hardware, Desktop Computers, Technical Support, Networking, Printers, Hardware Support, Remote Desktop, Antivirus, Help Desk Support, Windows 7, Servers, A+ Certified, Information Technology, Storage, Software, Windows Server, Operating Systems, Dell Computers
Education
Bismarck State College
Computer Informational Support Specialist, Computer Installation and Repair Technology/Technician
Lutro0 Customs March 2009 - January 2015
New Life Assembly of God January 2010 - July 2013
Teen Challenge of the Dakotas January 2007 - January 2012
West Corporation January 2003 - January 2004
Sykes January 2000 - 2003
Skills
Cable Sleeving, Case Modding, Computer Building, Computer Design, Computer Hardware, Network Administration, Computer Network..., Network Design, Computer Repair, Computer Management, Computer Assembly, Computer Security, Computer Graphics, Computer Maintenance, Computer Hardware..., Christian Counseling, Christian Education, Cooking, Chef, Web Design, Wireless Networking, Data Recovery, Software Installation, Troubleshooting, Network Security, Virus Removal, TCP/IP, Hardware Installation, Network Engineering, Laptops, CAD, Spyware, Hardware, Desktop Computers, Technical Support, Networking, Printers, Hardware Support, Remote Desktop, Antivirus, Help Desk Support, Windows 7, Servers, A+ Certified, Information Technology, Storage, Software, Windows Server, Operating Systems, Dell Computers
Education
Bismarck State College
Computer Informational Support Specialist, Computer Installation and Repair Technology/Technician
bonnie Loveday bonnie Loveday's Sykes Experience 2002 - 2004
Job independent contractor
Industry Real Estate
Experience
clawson field services March 2014 - Present
Florida Power & Light December 2004 - November 2013
Sykes 2002 - 2004
Skills
Power Distribution, Natural Gas, Energy, Photography, Meters, Electric Power, Microsoft Word, Smart Metering, Power Generation, Smart Grid, Microsoft Office, Electricity
Education
Saint Johns River Community College 2000 — 2002
Associate of Science (A.S.), Computer Engineering
Bismarck State College
Bachelor's degree, Energy Management
clawson field services March 2014 - Present
Florida Power & Light December 2004 - November 2013
Sykes 2002 - 2004
Skills
Power Distribution, Natural Gas, Energy, Photography, Meters, Electric Power, Microsoft Word, Smart Metering, Power Generation, Smart Grid, Microsoft Office, Electricity
Education
Saint Johns River Community College 2000 — 2002
Associate of Science (A.S.), Computer Engineering
Bismarck State College
Bachelor's degree, Energy Management
Kym Dennis Kym Dennis's Sykes Experience September 2013 - Present
Job Owner at Chantilly Stay
Industry Consumer Services
Experience
Chantilly Stay May 2013 - Present
Sykes September 2013 - Present
Extelligence Internet Services January 2012 - June 2013
Extelligence Internet Services April 2011 - December 2011
Sykes March 2008 - April 2011
Skills
Call Center, Customer Satisfaction, Customer Service, Workforce Management, Customer Experience, Telephone Skills, Data Entry, Inbound Marketing, Outlook, Microsoft Office, Technical Support, Customer Retention, Microsoft Word, Microsoft Excel, Training
Education
Bloomsburg University of Pennsylvania 2004 — 2008
Theatre
Chantilly Stay May 2013 - Present
Sykes September 2013 - Present
Extelligence Internet Services January 2012 - June 2013
Extelligence Internet Services April 2011 - December 2011
Sykes March 2008 - April 2011
Skills
Call Center, Customer Satisfaction, Customer Service, Workforce Management, Customer Experience, Telephone Skills, Data Entry, Inbound Marketing, Outlook, Microsoft Office, Technical Support, Customer Retention, Microsoft Word, Microsoft Excel, Training
Education
Bloomsburg University of Pennsylvania 2004 — 2008
Theatre
Cliff Cogdill Cliff Cogdill's Sykes Experience February 2005 - March 2007
Job Energy Systems Administrator III at Basin Electric Power Cooperative
Industry Utilities
Experience
Basin Electric Power Cooperative January 2014 - Present
Basin Electric Power Cooperative June 2011 - January 2014
Basin Electric Power Cooperative April 2007 - May 2011
Sykes February 2005 - March 2007
Skills
Red Hat Certified..., Solaris Certified..., System Administration, Troubleshooting, VMware, Servers, Apache, Linux, Unix, Security, Red Hat Linux, Virtualization, Computer Security, Active Directory, Windows Server, Microsoft Certified..., Vulnerability Assessment, Information Security..., SCADA, NERC, Process Optimization, Data Historian, Network Security, Project Management
Education
Dickinson State University 2007 — 2010
BS, Computer Science
Dickinson State University 2007 — 2010
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
Bismarck State College 2005 — 2007
Associate of Arts and Sciences (AAS), Computer Support Specialist
Basin Electric Power Cooperative January 2014 - Present
Basin Electric Power Cooperative June 2011 - January 2014
Basin Electric Power Cooperative April 2007 - May 2011
Sykes February 2005 - March 2007
Skills
Red Hat Certified..., Solaris Certified..., System Administration, Troubleshooting, VMware, Servers, Apache, Linux, Unix, Security, Red Hat Linux, Virtualization, Computer Security, Active Directory, Windows Server, Microsoft Certified..., Vulnerability Assessment, Information Security..., SCADA, NERC, Process Optimization, Data Historian, Network Security, Project Management
Education
Dickinson State University 2007 — 2010
BS, Computer Science
Dickinson State University 2007 — 2010
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
Bismarck State College 2005 — 2007
Associate of Arts and Sciences (AAS), Computer Support Specialist
Josh Rush Josh Rush's Sykes Experience 1999 - 2000
Job Director of Field Operations
Industry Information Technology and Services
Experience
SKC August 2007 - Present
SKC August 2007 - December 2012
Overfield Corporation January 2006 - August 2007
Blair Construction Inc 2005 - 2006
Rod Laing Construction Company August 2001 - 2002
Sykes 1999 - 2000
Skills
Word, Excel, PowerPoint, Quality Assurance, Windows
Education
Fort Hays State University 1997 — 2003
Bachelor of General Studies, Production Processes, Education, History, & Political Science
Butler Community College 1995 — 1997
Welding, Fabrication, Industrial Management, & General Education
SKC August 2007 - Present
SKC August 2007 - December 2012
Overfield Corporation January 2006 - August 2007
Blair Construction Inc 2005 - 2006
Rod Laing Construction Company August 2001 - 2002
Sykes 1999 - 2000
Skills
Word, Excel, PowerPoint, Quality Assurance, Windows
Education
Fort Hays State University 1997 — 2003
Bachelor of General Studies, Production Processes, Education, History, & Political Science
Butler Community College 1995 — 1997
Welding, Fabrication, Industrial Management, & General Education
David Jeffers David Jeffers's Sykes Experience 2003 - Present
Job Project Manager / Marketing Communications / Enterprise Content Management
Industry Marketing and Advertising
Experience
Sykes 2003 - Present
Sykes December 1997 - January 2003
Fleet Bank January 1996 - December 1997
Skills
Project Management, Database Administration, Lotus Notes, Adobe Creative Suite, Collateral Management, Mainframe Marketing, Presentation Development, Deliverables Creation, Collateral Production, Deliverable Posting, Corporate Branding, Microsoft Office, Corporate Communications, Asset Management, Asset Tracking, Corporate Messaging, Trademarks, Proofreading, Workload Delegation, Spreadsheets, Teamrooms, Lotus Smartsuite, Lotus Symphony, Open Office, Lotus Connections, Teamsite, Collateral Posting, Intranet Posting, "Unofficial Helpdesk", Problem Solving, Marketing Communications, Management, CRM, Marketing, Program Management, Social Media, Social Media Marketing
Education
Buffalo State College 1994 — 1996
BS, Sociology
Bloomsburg University of Pennsylvania 1992 — 1994
Sykes 2003 - Present
Sykes December 1997 - January 2003
Fleet Bank January 1996 - December 1997
Skills
Project Management, Database Administration, Lotus Notes, Adobe Creative Suite, Collateral Management, Mainframe Marketing, Presentation Development, Deliverables Creation, Collateral Production, Deliverable Posting, Corporate Branding, Microsoft Office, Corporate Communications, Asset Management, Asset Tracking, Corporate Messaging, Trademarks, Proofreading, Workload Delegation, Spreadsheets, Teamrooms, Lotus Smartsuite, Lotus Symphony, Open Office, Lotus Connections, Teamsite, Collateral Posting, Intranet Posting, "Unofficial Helpdesk", Problem Solving, Marketing Communications, Management, CRM, Marketing, Program Management, Social Media, Social Media Marketing
Education
Buffalo State College 1994 — 1996
BS, Sociology
Bloomsburg University of Pennsylvania 1992 — 1994
William Gou's Sykes Experience August 2009 - December 2011
Job Servicing Data Analyst at Berkadia Commercial Mortgage.
Industry Commercial Real Estate
Experience
Berkadia July 2015 - Present
U-Haul International, Inc. June 2014 - August 2015
U-Haul International, Inc. May 2013 - May 2014
Polton Financial January 2013 - May 2013
Gunstock Mountain Resort July 2012 - August 2012
Mount Auburn Hospital May 2012 - July 2012
Sykes August 2009 - December 2011
Diakon July 2007 - August 2009
Sesame Place May 2006 - August 2006
Skills
Final Cut Pro, Adobe, Word, Excel, PowerPoint, Pro Tools, Windows Movie Maker, Mac OS, PC, Wordpress, Power ISO, Photoshop, Writing, Editing, HTML, Spanish, Audacity, Social Media, International Relations, Public Speaking, Microsoft Office, Customer Service, Facebook, Video Editing, Broadcast, Marketing, Creative Writing, Advertising, Video Production, Sales, Public Relations, Firefox, Hospitals, Data Entry, Fundraising, Non-profits, Windows, Leadership, Teamwork, Time Management, iMovie
Education
Temple University 2007 — 2012
Bachelor of Arts, BROADCASTING, TELECOMM & MASS MEDIA, 3.67
Bucks County Community College 2008 — 2010
Associates of Arts, Liberal Arts, 3.5
Berkadia July 2015 - Present
U-Haul International, Inc. June 2014 - August 2015
U-Haul International, Inc. May 2013 - May 2014
Polton Financial January 2013 - May 2013
Gunstock Mountain Resort July 2012 - August 2012
Mount Auburn Hospital May 2012 - July 2012
Sykes August 2009 - December 2011
Diakon July 2007 - August 2009
Sesame Place May 2006 - August 2006
Skills
Final Cut Pro, Adobe, Word, Excel, PowerPoint, Pro Tools, Windows Movie Maker, Mac OS, PC, Wordpress, Power ISO, Photoshop, Writing, Editing, HTML, Spanish, Audacity, Social Media, International Relations, Public Speaking, Microsoft Office, Customer Service, Facebook, Video Editing, Broadcast, Marketing, Creative Writing, Advertising, Video Production, Sales, Public Relations, Firefox, Hospitals, Data Entry, Fundraising, Non-profits, Windows, Leadership, Teamwork, Time Management, iMovie
Education
Temple University 2007 — 2012
Bachelor of Arts, BROADCASTING, TELECOMM & MASS MEDIA, 3.67
Bucks County Community College 2008 — 2010
Associates of Arts, Liberal Arts, 3.5
Derek Eiser Derek Eiser's Sykes Experience April 2007 - June 2013
Job Senior Systems Administrator at Connexin Software Inc
Industry Telecommunications
Experience
Connexin Software Inc June 2013 - Present
Sykes April 2007 - June 2013
SDI February 2002 - April 2007
Gateway April 1999 - December 2001
Best Buy June 1996 - April 1999
Skills
Microsoft SQL Server, MySQL, RHEL, Windows Server, VXML, IVR, Barracuda Spam Firewall, Nagios, Telcom, Nuance, Tomcat, Apache, DS3, T1, Wireless Networking, Linux System..., Avaya
Education
Bucks County Community College 1993 — 2008
Education, Secondary Education
Connexin Software Inc June 2013 - Present
Sykes April 2007 - June 2013
SDI February 2002 - April 2007
Gateway April 1999 - December 2001
Best Buy June 1996 - April 1999
Skills
Microsoft SQL Server, MySQL, RHEL, Windows Server, VXML, IVR, Barracuda Spam Firewall, Nagios, Telcom, Nuance, Tomcat, Apache, DS3, T1, Wireless Networking, Linux System..., Avaya
Education
Bucks County Community College 1993 — 2008
Education, Secondary Education
Randolph Schaefer Randolph Schaefer's Sykes Experience September 2000 - March 2002
Job Chief Executive Officer at Kodiak Security Services, Inc
Industry Security and Investigations
Experience
Kodiak Security Services, Inc October 2012 - October 2014
PODS March 2011 - April 2012
West Corporation October 2002 - February 2011
Sykes September 2000 - March 2002
Skills
Workforce Management, Team Building, Training, Customer Satisfaction, Leadership, Management, Strategic Planning, Process Improvement, Forecasting, Customer Service, Customer Experience, Analytics, Call Centers, Vendor Management, Team Leadership, Operations Management
Education
Washington State University 1996 — 1998
Science
BYU-Idaho 1993 — 1995
AS science, Science
Kodiak Security Services, Inc October 2012 - October 2014
PODS March 2011 - April 2012
West Corporation October 2002 - February 2011
Sykes September 2000 - March 2002
Skills
Workforce Management, Team Building, Training, Customer Satisfaction, Leadership, Management, Strategic Planning, Process Improvement, Forecasting, Customer Service, Customer Experience, Analytics, Call Centers, Vendor Management, Team Leadership, Operations Management
Education
Washington State University 1996 — 1998
Science
BYU-Idaho 1993 — 1995
AS science, Science
Cathryn Cole's Sykes Experience January 2015 - Present
Job Preparing minds to excel in business
Industry Human Resources
Experience
Sykes January 2015 - Present
Zija International February 2013 - Present
Owner January 2013 - January 2015
MV Transportation/Microsoft September 2006 - September 2011
MV Transportation February 2006 - September 2006
Boat People SOS April 2004 - December 2005
State of Tennessee Department of Planning August 1998 - August 1999
Skills
Labor Relations, Benefits Administration, Onboarding, Employee Relations, HRIS, Organizational..., Recruiting, Human Resources, Payroll, Project Planning, Coaching, Employee Training, Leadership Development, Performance Management, Personnel Management, Policy, Training, Team Building, Workforce Planning
Education
Lake Washington Institute of Technology 2011 — 2012
HR Generalist Certificate, Human Resources Generalist Certificate
Embry-Riddle Aeronautical University-Worldwide 2007 — 2009
Master of Public Administration (MPA), Human Resources Development
Austin Peay State University 2003 — 2006
BSPS, Business Administration
Volunteer State Community College 2000 — 2002
AAS, Business Administration
TN Technology Center 1997 — 1998
Civil Drafting, civil drafting
Sykes January 2015 - Present
Zija International February 2013 - Present
Owner January 2013 - January 2015
MV Transportation/Microsoft September 2006 - September 2011
MV Transportation February 2006 - September 2006
Boat People SOS April 2004 - December 2005
State of Tennessee Department of Planning August 1998 - August 1999
Skills
Labor Relations, Benefits Administration, Onboarding, Employee Relations, HRIS, Organizational..., Recruiting, Human Resources, Payroll, Project Planning, Coaching, Employee Training, Leadership Development, Performance Management, Personnel Management, Policy, Training, Team Building, Workforce Planning
Education
Lake Washington Institute of Technology 2011 — 2012
HR Generalist Certificate, Human Resources Generalist Certificate
Embry-Riddle Aeronautical University-Worldwide 2007 — 2009
Master of Public Administration (MPA), Human Resources Development
Austin Peay State University 2003 — 2006
BSPS, Business Administration
Volunteer State Community College 2000 — 2002
AAS, Business Administration
TN Technology Center 1997 — 1998
Civil Drafting, civil drafting
Briget Young Briget Young's Sykes Experience May 2012 - Present
Job Human Resources Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes May 2012 - Present
Accent Marketing June 2006 - May 2012
Polk Works 2001 - 2006
Skills
Employee Engagement, Employee Relations, Talent Management, Call Center, Leadership Development, Coaching, Organizational..., Recruiting, Contact Centers, New Hire Orientations, Change Management, Team Building, Process Improvement, Customer Experience, Training, Customer Service, HRIS, BPO, Human Resources, Onboarding, Staff Development
Education
Bellevue University 2010 — 2011
Masters, Human Resources
New York Institute of Technology 2006 — 2007
Bachelors, English/Professional Writing
Sykes May 2012 - Present
Accent Marketing June 2006 - May 2012
Polk Works 2001 - 2006
Skills
Employee Engagement, Employee Relations, Talent Management, Call Center, Leadership Development, Coaching, Organizational..., Recruiting, Contact Centers, New Hire Orientations, Change Management, Team Building, Process Improvement, Customer Experience, Training, Customer Service, HRIS, BPO, Human Resources, Onboarding, Staff Development
Education
Bellevue University 2010 — 2011
Masters, Human Resources
New York Institute of Technology 2006 — 2007
Bachelors, English/Professional Writing
Rob Schreiber's Sykes Experience 2006 - Present
Job Global Director, Financial Analysis & Pricing at Sykes Enterprises, Inc.
Industry Consumer Services
Experience
Sykes 2006 - Present
Sykes Enterprises Inc. Manager, CRM ConsultingSykes Enterprises Inc.November 2001 - June 2002
Accenture May 1997 - June 2001
Skills
Data Analysis, Business Process..., Financial Analysis
Education
The University of Alabama 1995 — 1997
Master of Business Administration (MBA), Business Strategy
Auburn University 1989 — 1993
BS, Chemical Engineering
Sykes 2006 - Present
Sykes Enterprises Inc. Manager, CRM ConsultingSykes Enterprises Inc.November 2001 - June 2002
Accenture May 1997 - June 2001
Skills
Data Analysis, Business Process..., Financial Analysis
Education
The University of Alabama 1995 — 1997
Master of Business Administration (MBA), Business Strategy
Auburn University 1989 — 1993
BS, Chemical Engineering
David Costar's Sykes Experience 1997 - 2000
Job Director, HR Process Excellence at Highmark Health
Industry Human Resources
Experience
Highmark Health June 2015 - Present
KPMG November 2011 - Present
Peoplefluent August 2010 - November 2011
Adecco Staffing December 2009 - August 2010
Kenexa June 2007 - December 2009
D.H. Costar, Inc. January 2004 - May 2007
Turner Broadcasting System, Inc. December 2000 - December 2003
Sykes 1997 - 2000
Aerotek January 1997 - 1997
Skills
Talent Management, Global Talent..., HCM Technology, HR/Payroll Shared..., Key Account Management, Client Development, Customer Retention, Business Process..., Business Process Mapping, Business Process Design, Business Process..., Visio, Operating Budgets, People Development, Resource Management, Human Resources, Pharmaceutical Industry, Healthcare Industry, Management Consulting, HR Consulting, Process Consulting, BrassRing, Peoplefluent, P&L Responsibility, International Project..., International Sales, Global Operations, Talent Acquisition, Recruiting, Organizational..., Applicant Tracking..., CRM, Management, HRIS, Enterprise Software, Process Improvement, Leadership, SaaS, Consulting, Technical Recruiting, P&L Management
Education
Auburn University 1992 — 1996
B.S., Operations Management
Highmark Health June 2015 - Present
KPMG November 2011 - Present
Peoplefluent August 2010 - November 2011
Adecco Staffing December 2009 - August 2010
Kenexa June 2007 - December 2009
D.H. Costar, Inc. January 2004 - May 2007
Turner Broadcasting System, Inc. December 2000 - December 2003
Sykes 1997 - 2000
Aerotek January 1997 - 1997
Skills
Talent Management, Global Talent..., HCM Technology, HR/Payroll Shared..., Key Account Management, Client Development, Customer Retention, Business Process..., Business Process Mapping, Business Process Design, Business Process..., Visio, Operating Budgets, People Development, Resource Management, Human Resources, Pharmaceutical Industry, Healthcare Industry, Management Consulting, HR Consulting, Process Consulting, BrassRing, Peoplefluent, P&L Responsibility, International Project..., International Sales, Global Operations, Talent Acquisition, Recruiting, Organizational..., Applicant Tracking..., CRM, Management, HRIS, Enterprise Software, Process Improvement, Leadership, SaaS, Consulting, Technical Recruiting, P&L Management
Education
Auburn University 1992 — 1996
B.S., Operations Management
John McMahon, CPA's Sykes Experience January 2004 - June 2005
Job Trusted Business Partner, Dynamic Leader
Industry Accounting
Experience
Pinnacle Agriculture Holdings, LLC March 2014 - Present
Advanced Energy July 2008 - February 2014
Danka Office Imaging January 2007 - June 2008
Danka Office Imaging June 2005 - 2007
Sykes January 2004 - June 2005
Documentum March 2000 - January 2004
Skills
Mergers & Acquisitions, SEC filings, Financial Reporting, Revenue Recognition, US GAAP, Corporate Finance, Financial Planning, Financial Analysis, Budget Forecasts, Forecasting, Accounting, Cost Accounting, Purchase Price..., Financial Transactions, Tax Accounting, Sarbanes-Oxley Act, Internal Controls, Process Improvement, Internal Audit, Auditing
Education
California State University-East Bay
Master of Business Administration (M.B.A.), Finance
Kutztown University of Pennsylvania
Bachelor’s Degree, Communications
Pinnacle Agriculture Holdings, LLC March 2014 - Present
Advanced Energy July 2008 - February 2014
Danka Office Imaging January 2007 - June 2008
Danka Office Imaging June 2005 - 2007
Sykes January 2004 - June 2005
Documentum March 2000 - January 2004
Skills
Mergers & Acquisitions, SEC filings, Financial Reporting, Revenue Recognition, US GAAP, Corporate Finance, Financial Planning, Financial Analysis, Budget Forecasts, Forecasting, Accounting, Cost Accounting, Purchase Price..., Financial Transactions, Tax Accounting, Sarbanes-Oxley Act, Internal Controls, Process Improvement, Internal Audit, Auditing
Education
California State University-East Bay
Master of Business Administration (M.B.A.), Finance
Kutztown University of Pennsylvania
Bachelor’s Degree, Communications
Shelley Thrailkill's Sykes Experience February 2013 - Present
Job Project Manager, Learning Services at Sykes
Industry Telecommunications
Experience
Sykes February 2013 - Present
Alpine Access September 2011 - January 2013
Alpine Access June 2009 - December 2011
Alpine Access May 2008 - June 2009
Alpine Access March 2005 - May 2008
Alpine Access October 2001 - March 2005
Skills
Workforce Management, BPO, Call Center, Account Management, Customer Experience, Outsourcing, Customer Retention, Call Centers, Customer Satisfaction, Vendor Management, Cross-functional Team..., Process Improvement, Training, Management, Quality Assurance, Team Building, Outlook, Customer Service, CRM, Sales, Leadership, Operations Management, Technical Support, Coaching, Performance Management, Contact Centers, Service Delivery
Education
Ashford University
Sykes February 2013 - Present
Alpine Access September 2011 - January 2013
Alpine Access June 2009 - December 2011
Alpine Access May 2008 - June 2009
Alpine Access March 2005 - May 2008
Alpine Access October 2001 - March 2005
Skills
Workforce Management, BPO, Call Center, Account Management, Customer Experience, Outsourcing, Customer Retention, Call Centers, Customer Satisfaction, Vendor Management, Cross-functional Team..., Process Improvement, Training, Management, Quality Assurance, Team Building, Outlook, Customer Service, CRM, Sales, Leadership, Operations Management, Technical Support, Coaching, Performance Management, Contact Centers, Service Delivery
Education
Ashford University
Steve Ruszin's Sykes Experience October 2000 - Present
Job Manager, Area IT US at Sykes Enterprises, Incorporated
Industry Information Technology and Services
Experience
Sykes October 2000 - Present
ICT Group, Inc. 1998 - 2000
ICT Group, Inc 1994 - 1996
ICT Group 1992 - 1994
Skills
Avaya, ACD, Hardware, Citrix, Lotus Notes, Operating Systems, Gateway, Linux, HP, XP, Active Directory, Refining Processes, Outsourcing, BPO, Windows Server, Windows 7, Process Management, Call Center, Call Center Architecture, Troubleshooting, Servers, Cisco Technologies, VMware, Networking, Switches, Call Centers, Red Hat Linux, IT Operations, Service Delivery, ITIL, Incident Management, Microsoft Exchange, Disaster Recovery, Workforce Management, IT Service Management, Contact Centers, Help Desk Support, Service Desk, VPN, Sla, Data Center, Vendor Management, System Administration, Windows XP, DNS, DHCP, Virtualization, TCP/IP, Network Administration, Firewalls
Education
Bucks County Community College 1992 — 1994
Sykes October 2000 - Present
ICT Group, Inc. 1998 - 2000
ICT Group, Inc 1994 - 1996
ICT Group 1992 - 1994
Skills
Avaya, ACD, Hardware, Citrix, Lotus Notes, Operating Systems, Gateway, Linux, HP, XP, Active Directory, Refining Processes, Outsourcing, BPO, Windows Server, Windows 7, Process Management, Call Center, Call Center Architecture, Troubleshooting, Servers, Cisco Technologies, VMware, Networking, Switches, Call Centers, Red Hat Linux, IT Operations, Service Delivery, ITIL, Incident Management, Microsoft Exchange, Disaster Recovery, Workforce Management, IT Service Management, Contact Centers, Help Desk Support, Service Desk, VPN, Sla, Data Center, Vendor Management, System Administration, Windows XP, DNS, DHCP, Virtualization, TCP/IP, Network Administration, Firewalls
Education
Bucks County Community College 1992 — 1994
Ina Howard's Sykes Experience February 2003 - December 2003
Job Security Strategy and Framework Senior Manager
Industry Computer & Network Security
Experience
Charles Schwab January 2014 - Present
First Republic Bank October 2013 - January 2014
Emerson Electric January 2008 - October 2013
Teloworks Philippines, Inc. December 2006 - January 2008
Globe Telecom December 2003 - November 2006
Sykes February 2003 - December 2003
Skills
Information Security, CISSP, Risk Management, CISA, CRISC, Governance, Compliance, Security Awareness, Security Metrics, Risk Assessment, Network Security, Troubleshooting, Integration, Security, Information Technology, ISO 27001, Management, IT Management, Information Security..., Leadership
Education
Ateneo Graduate School of Business
Master of Science in Information Management (MSIM) - some units
University of the City of Manila
Bachelor of Science in Electronics and Communications Engineering (BSECE)
Charles Schwab January 2014 - Present
First Republic Bank October 2013 - January 2014
Emerson Electric January 2008 - October 2013
Teloworks Philippines, Inc. December 2006 - January 2008
Globe Telecom December 2003 - November 2006
Sykes February 2003 - December 2003
Skills
Information Security, CISSP, Risk Management, CISA, CRISC, Governance, Compliance, Security Awareness, Security Metrics, Risk Assessment, Network Security, Troubleshooting, Integration, Security, Information Technology, ISO 27001, Management, IT Management, Information Security..., Leadership
Education
Ateneo Graduate School of Business
Master of Science in Information Management (MSIM) - some units
University of the City of Manila
Bachelor of Science in Electronics and Communications Engineering (BSECE)
Cat Feuerstein's Sykes Experience 2012 - Present
Job Customer Support at Sykes
Industry Marketing and Advertising
Experience
Sykes 2012 - Present
R K Arters Associates February 2011 - July 2012
Advertising Specialty Institute October 2006 - July 2008
Advertising Specialty Institute January 2005 - October 2006
Advertising Specialty Institute 2003 - 2005
Advertising Specialty Institute 1998 - 2003
Advertising Specialty Institute June 1989 - November 1998
Skills
Email Marketing, Social Media, Troubleshooting, SEO, Mac, Photography, Web Design, Web Project Management, Business Analysis, Project Coordination, Digital Marketing, Online Advertising, Trade Shows, Management, Marketing, DSLR, Problem Solving, CRM, Customer Product..., Web Content Management, Customer Service, Digital Media, Digital Photography, E-commerce, HTML, HTML emails, Internet Services, Internet Product..., Microsoft Excel, Microsoft Office, Microsoft Word, Nikon, Product Training, Project Management, Product Management, Requirements Gathering, Specialty Advertising, Client Billing, iWork
Education
Penn State University 1999 — 2002
Certificate, Web Master
Temple University 1988 — 1990
Architecture
Bucks County Community College 1986 — 1988
Associates, Liberal Arts
Archbishop Wood
Sykes 2012 - Present
R K Arters Associates February 2011 - July 2012
Advertising Specialty Institute October 2006 - July 2008
Advertising Specialty Institute January 2005 - October 2006
Advertising Specialty Institute 2003 - 2005
Advertising Specialty Institute 1998 - 2003
Advertising Specialty Institute June 1989 - November 1998
Skills
Email Marketing, Social Media, Troubleshooting, SEO, Mac, Photography, Web Design, Web Project Management, Business Analysis, Project Coordination, Digital Marketing, Online Advertising, Trade Shows, Management, Marketing, DSLR, Problem Solving, CRM, Customer Product..., Web Content Management, Customer Service, Digital Media, Digital Photography, E-commerce, HTML, HTML emails, Internet Services, Internet Product..., Microsoft Excel, Microsoft Office, Microsoft Word, Nikon, Product Training, Project Management, Product Management, Requirements Gathering, Specialty Advertising, Client Billing, iWork
Education
Penn State University 1999 — 2002
Certificate, Web Master
Temple University 1988 — 1990
Architecture
Bucks County Community College 1986 — 1988
Associates, Liberal Arts
Archbishop Wood
Bob Szrot's Sykes Experience 1996 - 1999
Job Grant Specialist at The University of Kansas
Industry Financial Services
Experience
KU Center for Research October 2014 - Present
Student Financial Aid Services, Inc. June 2014 - October 2014
Student Financial Aid Services, Inc. 2004 - June 2014
Sunflower Broadband 2002 - 2004
The World Company 2001 - 2002
Sykes 1996 - 1999
Skills
Customer Service, Call Centers, Customer Satisfaction, Leadership, Customer Experience, Customer Retention, Team Building, Process Improvement, Microsoft Office, Management, Training, Team Leadership, Budgets, Team Management, Project Management, Sales Management, Strategic Planning, Performance Management, Call Center, Security, Telecommunications, Sales, Account Management, Troubleshooting, Microsoft Excel, Leadership Development, Coaching, Change Management, Grant Preparation, Negotiation, Escalation Resolution, Dispute Avoidance, Social Perceptiveness, Persuasion, Critical Thinking, Employee Training, Staff Development, Retention Management, Active Learning, Problem Sensitivity, Quality Assurance..., Coordination, Knowledge Management, Employee Relations, PowerPoint, Microsoft Word, Hiring
Education
Baker University 2005 — 2007
Bachelor of Science (B.S.), Management
The University of Kansas 1993 — 1995
KU Center for Research October 2014 - Present
Student Financial Aid Services, Inc. June 2014 - October 2014
Student Financial Aid Services, Inc. 2004 - June 2014
Sunflower Broadband 2002 - 2004
The World Company 2001 - 2002
Sykes 1996 - 1999
Skills
Customer Service, Call Centers, Customer Satisfaction, Leadership, Customer Experience, Customer Retention, Team Building, Process Improvement, Microsoft Office, Management, Training, Team Leadership, Budgets, Team Management, Project Management, Sales Management, Strategic Planning, Performance Management, Call Center, Security, Telecommunications, Sales, Account Management, Troubleshooting, Microsoft Excel, Leadership Development, Coaching, Change Management, Grant Preparation, Negotiation, Escalation Resolution, Dispute Avoidance, Social Perceptiveness, Persuasion, Critical Thinking, Employee Training, Staff Development, Retention Management, Active Learning, Problem Sensitivity, Quality Assurance..., Coordination, Knowledge Management, Employee Relations, PowerPoint, Microsoft Word, Hiring
Education
Baker University 2005 — 2007
Bachelor of Science (B.S.), Management
The University of Kansas 1993 — 1995
Jen Malinis's Sykes Experience May 2004 - September 2007
Job Specialist at NS
Industry Information Technology and Services
Experience
NS October 2007 - Present
Sykes May 2004 - September 2007
Education
Berkeley College 1997 — 2002
Bachelor of Science (B.S.), Computer Engineering
NS October 2007 - Present
Sykes May 2004 - September 2007
Education
Berkeley College 1997 — 2002
Bachelor of Science (B.S.), Computer Engineering
Terri Graziani's Sykes Experience May 1995 - Present
Job Sr. Programmer/Analyst at Sykes
Industry Information Technology and Services
Experience
Sykes May 1995 - Present
Prophet 21 May 1988 - January 1995
Education
Philadelphia University 1990 — 1994
Bachelor of Science in MIS, Computer Programming
Pennco Tech 1985 — 1987
Associates in Programming, Program Languages
Bucks County Community College 1983 — 1985
Associates in Business, Business, Marketing
Sykes May 1995 - Present
Prophet 21 May 1988 - January 1995
Education
Philadelphia University 1990 — 1994
Bachelor of Science in MIS, Computer Programming
Pennco Tech 1985 — 1987
Associates in Programming, Program Languages
Bucks County Community College 1983 — 1985
Associates in Business, Business, Marketing
Jesse Mendiola's Sykes Experience 1998 - 1999
Job VP Technology Manager at Bank of America
Industry Banking
Experience
Bank of America June 2006 - Present
TEKsystems 2004 - 2006
SMCI 2002 - 2004
Robert Half Technology 2000 - 2002
Sykes 1998 - 1999
InfoSystems of North Carolina 1995 - 1998
Skills
SDLC, Business Analysis, Vendor Management, Banking, Disaster Recovery, Enterprise Architecture, IT Strategy, Risk Management, Data Warehousing, IT Management, ITIL, Requirements Analysis, Software Project..., SharePoint, SOA, Business Intelligence, Agile Methodologies, Requirements Gathering
Education
California State University-Fresno 1986 — 1988
Bachelor of Applied Science (B.A.Sc.), Business Administration - Computer Applications and Systems
College of the Sequoias 1984 — 1986
Associate's degree
Bank of America June 2006 - Present
TEKsystems 2004 - 2006
SMCI 2002 - 2004
Robert Half Technology 2000 - 2002
Sykes 1998 - 1999
InfoSystems of North Carolina 1995 - 1998
Skills
SDLC, Business Analysis, Vendor Management, Banking, Disaster Recovery, Enterprise Architecture, IT Strategy, Risk Management, Data Warehousing, IT Management, ITIL, Requirements Analysis, Software Project..., SharePoint, SOA, Business Intelligence, Agile Methodologies, Requirements Gathering
Education
California State University-Fresno 1986 — 1988
Bachelor of Applied Science (B.A.Sc.), Business Administration - Computer Applications and Systems
College of the Sequoias 1984 — 1986
Associate's degree
William Buchinger's Sykes Experience January 2001 - August 2005
Job Senior Network Security Analyst
Industry Information Technology and Services
Experience
The Mosaic Company March 2015 - Present
Vital Network Services November 2009 - March 2015
Raymond James Financial, Inc. August 2007 - November 2009
Coleman Technologies - Bought by Presidio August 2006 - August 2007
Dimension Data August 2005 - August 2006
Sykes January 2001 - August 2005
Skills
CCNP, CCIE Security, CISSP, Checkpoint firewalls, Juniper firewalls, Network Security, Network Engineering, Network Architecture, Load Balancing, WAN Optimisation, Operations Management, Juniper routers, Juniper Switches, Security, CCIE, Juniper, WAN, Switches, Firewalls, Cisco Technologies, Networking, Cisco IOS, VPN, IT Management, Checkpoint, LAN-WAN, Routers
Education
Florida Institute of Technology 2007 — 2009
MS, Information Technology/Management
Benedictine University 1990 — 1992
BS, Biology
The Mosaic Company March 2015 - Present
Vital Network Services November 2009 - March 2015
Raymond James Financial, Inc. August 2007 - November 2009
Coleman Technologies - Bought by Presidio August 2006 - August 2007
Dimension Data August 2005 - August 2006
Sykes January 2001 - August 2005
Skills
CCNP, CCIE Security, CISSP, Checkpoint firewalls, Juniper firewalls, Network Security, Network Engineering, Network Architecture, Load Balancing, WAN Optimisation, Operations Management, Juniper routers, Juniper Switches, Security, CCIE, Juniper, WAN, Switches, Firewalls, Cisco Technologies, Networking, Cisco IOS, VPN, IT Management, Checkpoint, LAN-WAN, Routers
Education
Florida Institute of Technology 2007 — 2009
MS, Information Technology/Management
Benedictine University 1990 — 1992
BS, Biology
Salvatore Intagliata's Sykes Experience August 1999 - October 2002
Job Regional Performance Director at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel July 2014 - Present
TMS Health February 2009 - July 2014
Sitel 2006 - 2009
Sitel Philippines 2004 - 2006
Service Zone 2003 - 2004
Sykes August 1999 - October 2002
Skills
Call Center, Call Centers, Call Center Development, BPO, Operations Management, Program Management, Process Improvement, Performance Management, Workforce Management, Vendor Management, Coaching, Outsourcing, Business Process..., Contact Centers, Business Development, Six Sigma, Customer Satisfaction, Customer Service, Microsoft Office, CRM
Education
Broward College 1988 — 1991
AA, Business Administration
Sitel July 2014 - Present
TMS Health February 2009 - July 2014
Sitel 2006 - 2009
Sitel Philippines 2004 - 2006
Service Zone 2003 - 2004
Sykes August 1999 - October 2002
Skills
Call Center, Call Centers, Call Center Development, BPO, Operations Management, Program Management, Process Improvement, Performance Management, Workforce Management, Vendor Management, Coaching, Outsourcing, Business Process..., Contact Centers, Business Development, Six Sigma, Customer Satisfaction, Customer Service, Microsoft Office, CRM
Education
Broward College 1988 — 1991
AA, Business Administration
Leah Kochi's Sykes Experience April 2000 - October 2000
Job Sr. Sales and Compensation Analyst, Business Planning at Toshiba Corporation
Industry Computer Hardware
Experience
Toshiba America Information Systems April 2011 - Present
Toshiba America Information Systems July 2003 - April 2011
Electronic Data Systems October 2000 - July 2003
Sykes April 2000 - October 2000
Electronic Data Systems July 1997 - April 2000
Skills
Sales Compensation, Data Analysis, Microsoft Access, Microsoft Excel, VBA, IBM AS/400, Oracle Discoverer, Oracle Reports, Six Sigma, Green Belt, Project Management, Bid Pricing, E-commerce, HTML, Web Analytics, Product Management, Process Improvement, Product Development, Cross-functional Team..., Project Planning, B2B, Sales
Education
California State University-Fullerton 1995 — 1997
Bachelor of Arts, Business Administration, Concentration in Management Information Sciences
Toshiba America Information Systems April 2011 - Present
Toshiba America Information Systems July 2003 - April 2011
Electronic Data Systems October 2000 - July 2003
Sykes April 2000 - October 2000
Electronic Data Systems July 1997 - April 2000
Skills
Sales Compensation, Data Analysis, Microsoft Access, Microsoft Excel, VBA, IBM AS/400, Oracle Discoverer, Oracle Reports, Six Sigma, Green Belt, Project Management, Bid Pricing, E-commerce, HTML, Web Analytics, Product Management, Process Improvement, Product Development, Cross-functional Team..., Project Planning, B2B, Sales
Education
California State University-Fullerton 1995 — 1997
Bachelor of Arts, Business Administration, Concentration in Management Information Sciences
Chris Vandal's Sykes Experience December 2003 - December 2006
Job Technical Support Specialist at NISC
Industry Information Technology and Services
Experience
NISC November 2013 - Present
Trego Dugan Aviation May 2013 - August 2014
Self-Employed April 2013 - November 2013
Brady, Martz & Associates, P.C. November 2010 - April 2013
Executive Air Taxi June 2010 - November 2010
State of North Dakota – Information Technology Department December 2006 - October 2009
Sykes December 2003 - December 2006
Skills
Troubleshooting, Customer Service, Networking, Team Leadership, Outlook, Access, Microsoft Office, Call Center, Windows, Microsoft Excel, VPN, Network Security, Firewalls, SonicWALL, Cisco IOS, Data Center, Enterprise Network..., VMware, Linux System..., Active Directory, Windows System..., Disaster Recovery, Virtualization, Business Continuity, Leadership
Education
Dickinson State University 2008 — 2011
Bachelor of Applied Science (B.A.Sc.)
Dickinson State University 2008 — 2011
Bachelor of Science (B.S.), Computer Technology Management
Bismarck State College 2005 — 2008
Associate of Applied Science, Computer Support Specialist
NISC November 2013 - Present
Trego Dugan Aviation May 2013 - August 2014
Self-Employed April 2013 - November 2013
Brady, Martz & Associates, P.C. November 2010 - April 2013
Executive Air Taxi June 2010 - November 2010
State of North Dakota – Information Technology Department December 2006 - October 2009
Sykes December 2003 - December 2006
Skills
Troubleshooting, Customer Service, Networking, Team Leadership, Outlook, Access, Microsoft Office, Call Center, Windows, Microsoft Excel, VPN, Network Security, Firewalls, SonicWALL, Cisco IOS, Data Center, Enterprise Network..., VMware, Linux System..., Active Directory, Windows System..., Disaster Recovery, Virtualization, Business Continuity, Leadership
Education
Dickinson State University 2008 — 2011
Bachelor of Applied Science (B.A.Sc.)
Dickinson State University 2008 — 2011
Bachelor of Science (B.S.), Computer Technology Management
Bismarck State College 2005 — 2008
Associate of Applied Science, Computer Support Specialist
Russell G's Sykes Experience October 2014 - Present
Job CCP at Sykes
Industry Banking
Experience
Sykes October 2014 - Present
Credit Union September 2012 - Present
American Express April 2007 - August 2012
GE Capital 2007 - 2010
Convergys May 2006 - April 2007
Phoenix Services, Ann Arbor Mi June 2005 - May 2006
Skills
Cash Management, CRM, Account Reconciliation, Customer Service, Microsoft Excel, Outlook, Analysis, PowerPoint, Software Documentation, Microsoft Word, Teamwork, Accounts Payable
Education
Detroit Baptist Theological Seminary 2000 — 2004
Master of Divinity, Theology/Theological Studies
Bob Jones University 1988 — 1992
Bachelor of Arts, Religion/Religious Studies
Sykes October 2014 - Present
Credit Union September 2012 - Present
American Express April 2007 - August 2012
GE Capital 2007 - 2010
Convergys May 2006 - April 2007
Phoenix Services, Ann Arbor Mi June 2005 - May 2006
Skills
Cash Management, CRM, Account Reconciliation, Customer Service, Microsoft Excel, Outlook, Analysis, PowerPoint, Software Documentation, Microsoft Word, Teamwork, Accounts Payable
Education
Detroit Baptist Theological Seminary 2000 — 2004
Master of Divinity, Theology/Theological Studies
Bob Jones University 1988 — 1992
Bachelor of Arts, Religion/Religious Studies
LaToya Dieujuste's Sykes Experience September 2014 - Present
Job Customer Care Professional at Sykes
Industry Information Services
Experience
Sykes September 2014 - Present
Sunshine Kids Foundation February 2013 - March 2014
Red Lobster October 2012 - June 2013
Walmart December 2011 - March 2013
Island Heat Imports September 2010 - December 2011
Kids Ecology Corp August 2006 - August 2011
Artful expressions May 2007 - September 2010
Skills
Visual Arts, Fine Art, Contemporary Art, Painting, Mixed Media, Art, Acrylic, Sculpture, Drawing, Art Education, Oil Painting, Galleries, Printmaking, Collage, Watercolor, Public Art, Figurative Art, Murals, Curating, Studio Art, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft powerpoint, Office Equipment, PowerPoint, Customer Service, Social Media, Sales, Marketing
Education
Broward College 2012 — 2014
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Dillard Community School 2008 — 2008
Standard High School Diploma, Environmental Science
Fort Lauderdale High school 2003 — 2007
Highschool diploma, Standard highschool diploma
Sykes September 2014 - Present
Sunshine Kids Foundation February 2013 - March 2014
Red Lobster October 2012 - June 2013
Walmart December 2011 - March 2013
Island Heat Imports September 2010 - December 2011
Kids Ecology Corp August 2006 - August 2011
Artful expressions May 2007 - September 2010
Skills
Visual Arts, Fine Art, Contemporary Art, Painting, Mixed Media, Art, Acrylic, Sculpture, Drawing, Art Education, Oil Painting, Galleries, Printmaking, Collage, Watercolor, Public Art, Figurative Art, Murals, Curating, Studio Art, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft powerpoint, Office Equipment, PowerPoint, Customer Service, Social Media, Sales, Marketing
Education
Broward College 2012 — 2014
Associate of Science (A.S.), Health Information/Medical Records Technology/Technician
Dillard Community School 2008 — 2008
Standard High School Diploma, Environmental Science
Fort Lauderdale High school 2003 — 2007
Highschool diploma, Standard highschool diploma
Pamela Sweeney, PHR's Sykes Experience April 2012 - Present
Job HR Manager at Sykes
Industry Machinery
Experience
Sykes April 2012 - Present
Kaydon Corporation January 2008 - November 2011
SIFCO Industries, Inc. August 2007 - January 2008
Cutting Dynamics Inc December 2003 - February 2007
USG July 1996 - December 2000
Dan T. Moore Company / Soundwich 1994 - 1996
Skills
Employee Relations, Union Avoidance, Labor Relations, Succession Planning, Performance Management, Onboarding, Continuous Improvement, Talent Management, Deferred Compensation, Workforce Planning, Talent Acquisition, Lean Manufacturing, Affirmative Action, FMLA, Technical Recruiting, Employee Benefits, Management, Human Resources, Recruiting, Training
Education
Ashland University 2003 — 2006
MBA, Human Resources
Cleveland State University 1987 — 1993
BSBA, Business
Sykes April 2012 - Present
Kaydon Corporation January 2008 - November 2011
SIFCO Industries, Inc. August 2007 - January 2008
Cutting Dynamics Inc December 2003 - February 2007
USG July 1996 - December 2000
Dan T. Moore Company / Soundwich 1994 - 1996
Skills
Employee Relations, Union Avoidance, Labor Relations, Succession Planning, Performance Management, Onboarding, Continuous Improvement, Talent Management, Deferred Compensation, Workforce Planning, Talent Acquisition, Lean Manufacturing, Affirmative Action, FMLA, Technical Recruiting, Employee Benefits, Management, Human Resources, Recruiting, Training
Education
Ashland University 2003 — 2006
MBA, Human Resources
Cleveland State University 1987 — 1993
BSBA, Business
Dustin Koch's Sykes Experience September 1996 - April 2001
Job Oracle Retail Technical Architect
Industry Information Technology and Services
Experience
Ahold January 2013 - March 2013
Kirkland's Home July 2012 - October 2012
Accenture March 2003 - February 2012
TEKsystems June 2001 - March 2003
Sykes September 1996 - April 2001
Skills
Oracle Applications, Unix Shell Scripting, Oracle Retail, Oracle Application..., Oracle Enterprise Linux, Ant, VMware Workstation, VMware ESX, MCSA, CompTIA A+ Certification, N+ Certified, OCA, RWMS, RMS, RPM, ReIM, SIM, Bash, Ksh, Windows, Networking, ZFS, FreeNAS, Servers, Oracle, Retek, Solution Architecture, Functional Design, Business Process Design, PL/SQL, Weblogic, Enterprise Architecture
Education
Bismarck State College
Mandan High School
Ahold January 2013 - March 2013
Kirkland's Home July 2012 - October 2012
Accenture March 2003 - February 2012
TEKsystems June 2001 - March 2003
Sykes September 1996 - April 2001
Skills
Oracle Applications, Unix Shell Scripting, Oracle Retail, Oracle Application..., Oracle Enterprise Linux, Ant, VMware Workstation, VMware ESX, MCSA, CompTIA A+ Certification, N+ Certified, OCA, RWMS, RMS, RPM, ReIM, SIM, Bash, Ksh, Windows, Networking, ZFS, FreeNAS, Servers, Oracle, Retek, Solution Architecture, Functional Design, Business Process Design, PL/SQL, Weblogic, Enterprise Architecture
Education
Bismarck State College
Mandan High School
Rachel Duesler's Sykes Experience November 2008 - Present
Job Quality anaylst and Customer service specialist
Industry Outsourcing/Offshoring
Experience
Sykes November 2008 - Present
Sitel March 2007 - March 2008
Dramatic Pawz June 2006 - November 2006
Otsego Manor May 2003 - November 2006
Upstate home for children September 2002 - May 2003
Skills
Customer Service, Technical Support, Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Operating Systems, Accounting, Quality Control, Telecommunications, Quality Assurance
Education
Ashford University 2011 — 2015
Bachelor of Business Administration (BBA)
Ashford University 2011 — 2015
Business Administration, Management and Operations
Otsego Area Occupational Center 2000 — 2002
Information Technologies
Worcester Central School 1999 — 2002
Advanced regents diploma
Sykes November 2008 - Present
Sitel March 2007 - March 2008
Dramatic Pawz June 2006 - November 2006
Otsego Manor May 2003 - November 2006
Upstate home for children September 2002 - May 2003
Skills
Customer Service, Technical Support, Networking, Microsoft Office, Microsoft Excel, Microsoft Word, Operating Systems, Accounting, Quality Control, Telecommunications, Quality Assurance
Education
Ashford University 2011 — 2015
Bachelor of Business Administration (BBA)
Ashford University 2011 — 2015
Business Administration, Management and Operations
Otsego Area Occupational Center 2000 — 2002
Information Technologies
Worcester Central School 1999 — 2002
Advanced regents diploma
Brian Harvey Tan's Sykes Experience January 2002 - August 2003
Job Frontend developer at Kiwi Collection
Industry Internet
Experience
Kiwi Collection September 2014 - Present
brianharveytan.com June 2012 - Present
MineSense Technologies Ltd. May 2014 - August 2014
Contac Services December 2012 - January 2014
eVision Media October 2012 - October 2012
BCIT April 2012 - June 2012
Prepac Manufacturing September 2010 - February 2011
Filman Travel Center, Inc. 2005 - 2010
Strategic Internet Marketing Solutions February 2004 - March 2005
Sykes January 2002 - August 2003
Skills
jQuery, CSS, HTML 5, Web Development, PHP, WordPress, JavaScript, Illustrator, Drupal, Web Design, HTML, Flash, Photoshop, Dreamweaver, Web Applications, SEO, XML, Microsoft SQL Server, CSS3, XHTML, Apache, MySQL, CMS, Databases, Touch Screens, SQL, AJAX, Backbone.js, LESS, Web Services, JSON, KineticJS, HTML5
Education
British Columbia Institute of Technology 2011 — 2012
Certificate, Web Design
De La Salle University 1997 — 2001
Bachelor of Science (BSc) Computer Science, Information Technology
Kiwi Collection September 2014 - Present
brianharveytan.com June 2012 - Present
MineSense Technologies Ltd. May 2014 - August 2014
Contac Services December 2012 - January 2014
eVision Media October 2012 - October 2012
BCIT April 2012 - June 2012
Prepac Manufacturing September 2010 - February 2011
Filman Travel Center, Inc. 2005 - 2010
Strategic Internet Marketing Solutions February 2004 - March 2005
Sykes January 2002 - August 2003
Skills
jQuery, CSS, HTML 5, Web Development, PHP, WordPress, JavaScript, Illustrator, Drupal, Web Design, HTML, Flash, Photoshop, Dreamweaver, Web Applications, SEO, XML, Microsoft SQL Server, CSS3, XHTML, Apache, MySQL, CMS, Databases, Touch Screens, SQL, AJAX, Backbone.js, LESS, Web Services, JSON, KineticJS, HTML5
Education
British Columbia Institute of Technology 2011 — 2012
Certificate, Web Design
De La Salle University 1997 — 2001
Bachelor of Science (BSc) Computer Science, Information Technology
Charmel Mack's Sykes Experience December 2011 - Present
Job Management Trainee at Burger King Corporate
Industry Professional Training & Coaching
Experience
Sykes December 2011 - Present
Shoe Show June 2008 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Problem Solving, Analytics
Education
Benedict College 2007 — 2011
Business Administration and Management, General
Sykes December 2011 - Present
Shoe Show June 2008 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Problem Solving, Analytics
Education
Benedict College 2007 — 2011
Business Administration and Management, General
Janel Gatten's Sykes Experience May 2011 - November 2012
Job Training Manager and Instructional Designer
Industry Design
Experience
Sykes May 2011 - November 2012
SYKES Enterprises, Inc. May 2008 - May 2011
Sykes August 2005 - May 2008
Skills
Training, Training Delivery, Employee Training, Customer Experience, Call Centers, Instructional Design, E-Learning, Marketing, Coaching, Performance Management, Management, Customer Service
Education
Austin Peay State University 1997 — 2001
Bachelor's Degree, Corporate Communication/Technical Writing, Bachelor of Arts
Sykes May 2011 - November 2012
SYKES Enterprises, Inc. May 2008 - May 2011
Sykes August 2005 - May 2008
Skills
Training, Training Delivery, Employee Training, Customer Experience, Call Centers, Instructional Design, E-Learning, Marketing, Coaching, Performance Management, Management, Customer Service
Education
Austin Peay State University 1997 — 2001
Bachelor's Degree, Corporate Communication/Technical Writing, Bachelor of Arts
Francine Price's Sykes Experience June 2009 - September 2009
Job Machine Operator at TriState Envelope
Industry Business Supplies and Equipment
Experience
Tri-State Envelope Co workerBoscov'sDecember 2009 - December 2009
Sykes June 2009 - September 2009
United States Navy September 1993 - September 1996
Education
Bloomsburg University of Pennsylvania 2003 — 2007
Liberal Arts, Anthropology
Tri-State Envelope Co workerBoscov'sDecember 2009 - December 2009
Sykes June 2009 - September 2009
United States Navy September 1993 - September 1996
Education
Bloomsburg University of Pennsylvania 2003 — 2007
Liberal Arts, Anthropology
Shayan Samson's Sykes Experience January 2013 - Present
Job Technical Support Call Taker at Sykes
Industry
Experience
Sykes January 2013 - Present
Sonic Drive-In August 2012 - April 2013
Northtec LLC April 2012 - July 2012
Penn Environment/Fund for Public Interest June 2011 - August 2011
Speed Date USA December 2010 - May 2011
YWCA Bucks County June 2010 - September 2010
Skills
Event Planning, Administrative..., Public Relations, Outlook, PowerPoint, Microsoft Office, Facebook, Social Media
Education
Bucks County Community College 2012 — 2016
Penn State University 2010 — 2011
Sykes January 2013 - Present
Sonic Drive-In August 2012 - April 2013
Northtec LLC April 2012 - July 2012
Penn Environment/Fund for Public Interest June 2011 - August 2011
Speed Date USA December 2010 - May 2011
YWCA Bucks County June 2010 - September 2010
Skills
Event Planning, Administrative..., Public Relations, Outlook, PowerPoint, Microsoft Office, Facebook, Social Media
Education
Bucks County Community College 2012 — 2016
Penn State University 2010 — 2011
Ken Purscell's Sykes Experience June 2014 - Present
Job Trusted Professional at Sykes
Industry Religious Institutions
Experience
Flatwoods UMC July 2011 - Present
The University of Virginia's College at Wise January 2014 - Present
Sykes June 2014 - Present
Kmart Corporation November 2013 - April 2014
KMart July 2012 - November 2013
Newman Grove Reporter August 2007 - June 2011
Newman Grove UMC July 2005 - June 2011
Richland Springs Christian Church January 2005 - June 2005
Creighton-Center Parish January 1991 - June 2004
Fairbury Christian Church August 1987 - January 1991
Skills
Preaching, Church Events, Biblical Studies, Teaching, Community Outreach, Volunteer Management, Theology, Pastoral Care, Nonprofits, Religion, Church History, Public Speaking, Event Planning, Stage Lighting, Cash Handling Experience, Retail, Pastoral Counseling, Administration, Conflict Resolution
Education
Brite Divinity School 2004 — 2006
ThM, Biblical Interpretation New Testament
Christian Theological Seminary 1978 — 1982
MDiv, Religion
Phillips University 1974 — 1978
BA, Theatre
Flatwoods UMC July 2011 - Present
The University of Virginia's College at Wise January 2014 - Present
Sykes June 2014 - Present
Kmart Corporation November 2013 - April 2014
KMart July 2012 - November 2013
Newman Grove Reporter August 2007 - June 2011
Newman Grove UMC July 2005 - June 2011
Richland Springs Christian Church January 2005 - June 2005
Creighton-Center Parish January 1991 - June 2004
Fairbury Christian Church August 1987 - January 1991
Skills
Preaching, Church Events, Biblical Studies, Teaching, Community Outreach, Volunteer Management, Theology, Pastoral Care, Nonprofits, Religion, Church History, Public Speaking, Event Planning, Stage Lighting, Cash Handling Experience, Retail, Pastoral Counseling, Administration, Conflict Resolution
Education
Brite Divinity School 2004 — 2006
ThM, Biblical Interpretation New Testament
Christian Theological Seminary 1978 — 1982
MDiv, Religion
Phillips University 1974 — 1978
BA, Theatre
Brena McLaren's Sykes Experience December 2008 - March 2011
Job Assistant Account Manager at Nexo Insurance Services
Industry Insurance
Experience
Nexo Insurance Services June 2011 - Present
Sykes December 2008 - March 2011
Angelica Corporation April 2004 - June 2005
Cintas June 2001 - June 2004
Education
Bryant and Stratton College 2011 — 2011
Insurance Broker
Bothell Hight School
Nexo Insurance Services June 2011 - Present
Sykes December 2008 - March 2011
Angelica Corporation April 2004 - June 2005
Cintas June 2001 - June 2004
Education
Bryant and Stratton College 2011 — 2011
Insurance Broker
Bothell Hight School
dominic murek's Sykes Experience June 1999 - February 2001
Job Restaurants Professional
Industry Restaurants
Experience
Applebees International 2011 - 2011
Sykes June 1999 - February 2001
Education
Bismarck State College 2006 — 2008
west fargo high school 1990 — 1994
diploma, college prep
Applebees International 2011 - 2011
Sykes June 1999 - February 2001
Education
Bismarck State College 2006 — 2008
west fargo high school 1990 — 1994
diploma, college prep
Brenden Dockter's Sykes Experience August 1998 - January 2000
Job Firefighter at Rural Metro Airport Firefighter
Industry Public Safety
Experience
Rural Metro Airport Firefighter August 2010 - Present
Doc's Veterinary Clinic May 2008 - Present
Mandan City Fire department March 2009 - May 2012
Aldevron May 2004 - May 2008
Playmakers sports bar June 2000 - May 2004
Donut hole January 2000 - May 2000
Doc's Veterinary Clinic May 1994 - May 2000
Sykes August 1998 - January 2000
Skills
EMT-B, HAZMAT, CEVO, CPR, Firefighter I and II, Class B CDL
Education
North Dakota State University 2002 — 2004
Zoology/Animal Biology
Bismarck State College 1998 — 2000
Associate of Science (A.S.), Biology, General
Bismarck High School 1996 — 1998
diploma, Biology, General
Rural Metro Airport Firefighter August 2010 - Present
Doc's Veterinary Clinic May 2008 - Present
Mandan City Fire department March 2009 - May 2012
Aldevron May 2004 - May 2008
Playmakers sports bar June 2000 - May 2004
Donut hole January 2000 - May 2000
Doc's Veterinary Clinic May 1994 - May 2000
Sykes August 1998 - January 2000
Skills
EMT-B, HAZMAT, CEVO, CPR, Firefighter I and II, Class B CDL
Education
North Dakota State University 2002 — 2004
Zoology/Animal Biology
Bismarck State College 1998 — 2000
Associate of Science (A.S.), Biology, General
Bismarck High School 1996 — 1998
diploma, Biology, General
Nicole Kaliski's Sykes Experience
Job
Industry Hospital & Health Care
Experience
Sykes
Skills
Typing: 80 wpm, Microsoft Word, Microsoft Excel
Education
Baker College Center for Graduate Studies 2012 — 2014
Master's degree, Industrial and Organizational Psychology
Baker College Online 2010 — 2012
Bachelor of Business Administration (B.B.A.), Health Services Administration, 3.4
Sykes
Skills
Typing: 80 wpm, Microsoft Word, Microsoft Excel
Education
Baker College Center for Graduate Studies 2012 — 2014
Master's degree, Industrial and Organizational Psychology
Baker College Online 2010 — 2012
Bachelor of Business Administration (B.B.A.), Health Services Administration, 3.4
Brian Turpin's Sykes Experience January 2001 - October 2003
Job Attended Baker College of Flint
Industry
Experience
Baker College National Reapir Technician II, Sr.XO CommunicationsJanuary 2010 - January 2013
United States Air Force October 2003 - October 2006
Sykes January 2001 - October 2003
Education
Baker College of Flint 2013 — 2016
Bachelor's Degree, Cyber Defense (Info Tech and Security w/ specialization in Cyber Defense)
Baker College National Reapir Technician II, Sr.XO CommunicationsJanuary 2010 - January 2013
United States Air Force October 2003 - October 2006
Sykes January 2001 - October 2003
Education
Baker College of Flint 2013 — 2016
Bachelor's Degree, Cyber Defense (Info Tech and Security w/ specialization in Cyber Defense)
William Shaffer's Sykes Experience July 2014 - Present
Job Customer Service Representative at Sykes
Industry Banking
Experience
Sykes July 2014 - Present
Paladin Consulting August 2013 - April 2014
Xerox August 2011 - June 2012
Xerox Corporation November 1998 - June 2012
Skills
Windows Server, Six Sigma, Analysis, Management, Leadership
Education
Bryant and Stratton College 1995 — 1997
Associate's degree, microcomputer systems management
Wayland Central 1970 — 1982
Sykes July 2014 - Present
Paladin Consulting August 2013 - April 2014
Xerox August 2011 - June 2012
Xerox Corporation November 1998 - June 2012
Skills
Windows Server, Six Sigma, Analysis, Management, Leadership
Education
Bryant and Stratton College 1995 — 1997
Associate's degree, microcomputer systems management
Wayland Central 1970 — 1982
Darrell Brothers's Sykes Experience January 1999 - June 2001
Job Retail Professional
Industry Retail
Experience
AmericanAthletics.com 2006 - 2012
Blockbuster January 2004 - October 2006
EB Games January 2002 - January 2004
Sykes January 1999 - June 2001
Skills
Microsoft Office, Visual Merchandising, Merchandising, Inventory Control, Planograms, Inventory Management, Cashiering, Store Operations, PowerPoint, Data Entry, Store Management, Photoshop, Retail, Microsoft Word, Customer Service, Management, Sales, Teamwork, Loss Prevention, Customer Satisfaction, Outlook, Retail Sales, Microsoft Excel, Team Leadership, Team Building, Leadership, Shrinkage, Training, Big Box, Time Management, Associate Development, Process Scheduler, Telephone Skills, Human Resources, Sales Management, CPFR, Customer Experience, Multi-unit, Payroll, Assortment, Cash Handling Experience, Merchandise Planning, Income Statement, New Store Openings, Driving Results, POS, Customer Retention, Hiring
Education
Benedict College 1994 — 1996
Biology, General
AmericanAthletics.com 2006 - 2012
Blockbuster January 2004 - October 2006
EB Games January 2002 - January 2004
Sykes January 1999 - June 2001
Skills
Microsoft Office, Visual Merchandising, Merchandising, Inventory Control, Planograms, Inventory Management, Cashiering, Store Operations, PowerPoint, Data Entry, Store Management, Photoshop, Retail, Microsoft Word, Customer Service, Management, Sales, Teamwork, Loss Prevention, Customer Satisfaction, Outlook, Retail Sales, Microsoft Excel, Team Leadership, Team Building, Leadership, Shrinkage, Training, Big Box, Time Management, Associate Development, Process Scheduler, Telephone Skills, Human Resources, Sales Management, CPFR, Customer Experience, Multi-unit, Payroll, Assortment, Cash Handling Experience, Merchandise Planning, Income Statement, New Store Openings, Driving Results, POS, Customer Retention, Hiring
Education
Benedict College 1994 — 1996
Biology, General
Kelley Carter's Sykes Experience October 2014 - Present
Job at
Industry Hospital & Health Care
Experience
Sykes October 2014 - Present
Piedmont Newnan Hospital January 2010 - Present
PAPP Clinic January 1998 - July 2011
Circuit City June 2007 - December 2008
Skills
Healthcare, Customer Service, Microsoft Office, Hospitals, HIPAA, Microsoft Word, Meditech, EHR, Outlook, Epic Systems, Telephone Skills, Medical Records, Call Centers, Data Entry, Medical Terminology, EMR
Education
Ashford University 2010 — 2012
Bachelor of Applied Science (BASc), Psychology
Ashford University 2009 — 2012
Psychology
Kaplan University 2003 — 2006
Associate of Arts and Sciences (AAS), Paralegal
Sykes October 2014 - Present
Piedmont Newnan Hospital January 2010 - Present
PAPP Clinic January 1998 - July 2011
Circuit City June 2007 - December 2008
Skills
Healthcare, Customer Service, Microsoft Office, Hospitals, HIPAA, Microsoft Word, Meditech, EHR, Outlook, Epic Systems, Telephone Skills, Medical Records, Call Centers, Data Entry, Medical Terminology, EMR
Education
Ashford University 2010 — 2012
Bachelor of Applied Science (BASc), Psychology
Ashford University 2009 — 2012
Psychology
Kaplan University 2003 — 2006
Associate of Arts and Sciences (AAS), Paralegal
Maximilian Van der Mark-Geary's Sykes Experience May 2010 - August 2012
Job Dept of Human Services PA
Industry Government Administration
Experience
Manly Battleships July 2012 - Present
Commonwealth of Pennsylvania November 2014 - Present
Bloom Party Center 2012 - November 2014
Sykes May 2010 - August 2012
Setsucon 2006 - February 2011
Sykes May 2009 - August 2009
Skills
Government, Presenter, Teaching, History, Customer Service, Supervisory Skills, Presentations, Microsoft Office, Adobe Creative Suite, Trade Shows, Convention Centers, Interactive..., Entertainment, Adult Entertainment, Marketing, Account Management, Public Speaking, Management, Event Planning
Education
Bloomsburg University of Pennsylvania 2007 — 2013
Bachelor of Arts (B.A.), History
Bloomsburg University of Pennsylvania 2007 — 2013
Bachelor of Education (B.Ed.), Secondary Education and Teaching
Manly Battleships July 2012 - Present
Commonwealth of Pennsylvania November 2014 - Present
Bloom Party Center 2012 - November 2014
Sykes May 2010 - August 2012
Setsucon 2006 - February 2011
Sykes May 2009 - August 2009
Skills
Government, Presenter, Teaching, History, Customer Service, Supervisory Skills, Presentations, Microsoft Office, Adobe Creative Suite, Trade Shows, Convention Centers, Interactive..., Entertainment, Adult Entertainment, Marketing, Account Management, Public Speaking, Management, Event Planning
Education
Bloomsburg University of Pennsylvania 2007 — 2013
Bachelor of Arts (B.A.), History
Bloomsburg University of Pennsylvania 2007 — 2013
Bachelor of Education (B.Ed.), Secondary Education and Teaching
Brittany Thorpe's Sykes Experience May 2011 - August 2011
Job Nuclear Medicine Student at Bluegrass Community College
Industry Retail
Experience
Bluegrass Community College August 2013 - Present
Xtreme Hair Design 2011 - 2013
Sykes May 2011 - August 2011
Alice Lloyd Daycare August 2008 - May 2009
Lee County High School May 2008 - August 2008
Xtreme Hair Design June 2006 - May 2008
Skills
Time Management, Problem Solving, Customer Service, Microsoft Office, Computers, Microsoft Excel, Note Taking, Dependable Team Player, Communication, Typing, Phone Etiquette, Janitorial, Passion for Helping..., Confidentiality
Education
Bluegrass Community and Technical College 2011 — 2014
Nuclear Medical Technology/Technologist
Lee County High School 2004 — 2008
Bluegrass Community College August 2013 - Present
Xtreme Hair Design 2011 - 2013
Sykes May 2011 - August 2011
Alice Lloyd Daycare August 2008 - May 2009
Lee County High School May 2008 - August 2008
Xtreme Hair Design June 2006 - May 2008
Skills
Time Management, Problem Solving, Customer Service, Microsoft Office, Computers, Microsoft Excel, Note Taking, Dependable Team Player, Communication, Typing, Phone Etiquette, Janitorial, Passion for Helping..., Confidentiality
Education
Bluegrass Community and Technical College 2011 — 2014
Nuclear Medical Technology/Technologist
Lee County High School 2004 — 2008
Travis Lorenz's Sykes Experience 1999 - 2002
Job IT System Support Specialist at IRET Properties
Industry Information Technology and Services
Experience
IRET Properties November 2012 - Present
DaTrue Process Automation June 2006 - December 2010
State of North Dakota ITD February 2005 - June 2006
Sykes 1999 - 2002
Skills
Server Administration, Active Directory, Disaster Recovery, Backup Exec, Microsoft Certified..., Group Policy, CompTIA A+ Certification, N-Able, Desktop Administration, SharePoint, Webroot, Microsoft Exchange, Microsoft SQL Server, Hyper-V, Virtualization
Education
Bismarck State College 2003 — 2005
Associates of Applied Science, Computer Support Specialist
IRET Properties November 2012 - Present
DaTrue Process Automation June 2006 - December 2010
State of North Dakota ITD February 2005 - June 2006
Sykes 1999 - 2002
Skills
Server Administration, Active Directory, Disaster Recovery, Backup Exec, Microsoft Certified..., Group Policy, CompTIA A+ Certification, N-Able, Desktop Administration, SharePoint, Webroot, Microsoft Exchange, Microsoft SQL Server, Hyper-V, Virtualization
Education
Bismarck State College 2003 — 2005
Associates of Applied Science, Computer Support Specialist
Nicole Monson's Sykes Experience March 2012 - Present
Job Consumer loan originations at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes March 2012 - Present
Education
Bob Jones University
First baptist school in rosémount, mn
Sykes March 2012 - Present
Education
Bob Jones University
First baptist school in rosémount, mn
Kendall Sanders's Sykes Experience 2014 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes 2014 - Present
McDonald's Corporation March 2006 - March 2013
Skills
Customer Service, Sales Management, Fast-paced, Food Service
Education
Auburn University at Montgomery 2011 — 2015
Associate's degree, Business Administration and Management, General
H.O.P.E Christian academy 2005 — 2007
High school, General Studies
Sykes 2014 - Present
McDonald's Corporation March 2006 - March 2013
Skills
Customer Service, Sales Management, Fast-paced, Food Service
Education
Auburn University at Montgomery 2011 — 2015
Associate's degree, Business Administration and Management, General
H.O.P.E Christian academy 2005 — 2007
High school, General Studies
Samuel Stackhouse's Sykes Experience February 2008 - November 2010
Job Department manager at Dollar Tree Stores
Industry Logistics and Supply Chain
Experience
Dollar Tree Stores January 2014 - Present
Dollar Tree Stores December 2012 - January 2014
Dollar Tree Stores June 2012 - December 2012
Dollar Tree Stores November 2010 - June 2012
Sykes February 2008 - November 2010
Skills
Customer Service, Logistics, Inventory Management, Customer Satisfaction, Inventory Control, Time Management, Management, Call Centers, Team Leadership, Training, Team Building
Education
Luzerne County Community College 2008 — 2010
Business Administration and Management, General
Bloomsburg University of Pennsylvania
Dollar Tree Stores January 2014 - Present
Dollar Tree Stores December 2012 - January 2014
Dollar Tree Stores June 2012 - December 2012
Dollar Tree Stores November 2010 - June 2012
Sykes February 2008 - November 2010
Skills
Customer Service, Logistics, Inventory Management, Customer Satisfaction, Inventory Control, Time Management, Management, Call Centers, Team Leadership, Training, Team Building
Education
Luzerne County Community College 2008 — 2010
Business Administration and Management, General
Bloomsburg University of Pennsylvania
Michael Musto's Sykes Experience March 2014 - Present
Job Senior Recruiter
Industry Staffing and Recruiting
Experience
Sykes March 2014 - Present
Ashford University September 2010 - February 2014
Wells Fargo March 2010 - August 2010
Wells Fargo June 2009 - February 2010
Skills
Recruiting, Leadership, Management, Customer Service, Customer Retention, Interviews, Coaching, Training, E-Learning, Business Development, Leadership Development, Employee Training, Microsoft Office, Sales, Sourcing, Staff Development, Mentoring, Teaching, CRM, Social Media, Vendor Management, Outsourcing, Boolean Searching, Screening, Screening Resumes, Scuba Diving, Shark Tagging
Education
Ashford University 2011 — 2014
Bachelor's Degree, Organizational Management
Mesa Community college san diego 2005 — 2009
Associate's degree, Marine Biology and Biological Oceanography
Scripps Institute of Oceanography 2005 — 2009
Shark Conservation
Sykes March 2014 - Present
Ashford University September 2010 - February 2014
Wells Fargo March 2010 - August 2010
Wells Fargo June 2009 - February 2010
Skills
Recruiting, Leadership, Management, Customer Service, Customer Retention, Interviews, Coaching, Training, E-Learning, Business Development, Leadership Development, Employee Training, Microsoft Office, Sales, Sourcing, Staff Development, Mentoring, Teaching, CRM, Social Media, Vendor Management, Outsourcing, Boolean Searching, Screening, Screening Resumes, Scuba Diving, Shark Tagging
Education
Ashford University 2011 — 2014
Bachelor's Degree, Organizational Management
Mesa Community college san diego 2005 — 2009
Associate's degree, Marine Biology and Biological Oceanography
Scripps Institute of Oceanography 2005 — 2009
Shark Conservation
Jessie Christian's Sykes Experience June 2014 - Present
Job Customer Service Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes June 2014 - Present
TeleNet Marketing Solutions March 2014 - May 2014
Education
Athens Technical College 2012 — 2014
General Education Degree
Elbert County Comprehensive High School 2010 — 2012
Sykes June 2014 - Present
TeleNet Marketing Solutions March 2014 - May 2014
Education
Athens Technical College 2012 — 2014
General Education Degree
Elbert County Comprehensive High School 2010 — 2012
Justin Fuchs's Sykes Experience October 2008 - 2009
Job Dispatcher at NetApp
Industry Information Technology and Services
Experience
NetApp July 2013 - Present
Convergys October 2012 - July 2013
Walmart April 2010 - December 2012
Sykes October 2008 - 2009
HighSpeed Communications 1999 - 2000
Skills
Strong verbal and..., Multi-tasking, Data Storage Company..., Employee training, Developing company..., Organizing engineers..., Writing/report skills, Computer programming..., Resolve escalated..., Troubleshoot and repair..., Managing multiple...
Education
Brigham Young University 2001 — 2007
9 classes left for Bachelor's of Science, Information Technology
Walla Walla Community College 1998 — 2000
2 AAAS degrees, Computer Repair and Support, Computer Networking
NetApp July 2013 - Present
Convergys October 2012 - July 2013
Walmart April 2010 - December 2012
Sykes October 2008 - 2009
HighSpeed Communications 1999 - 2000
Skills
Strong verbal and..., Multi-tasking, Data Storage Company..., Employee training, Developing company..., Organizing engineers..., Writing/report skills, Computer programming..., Resolve escalated..., Troubleshoot and repair..., Managing multiple...
Education
Brigham Young University 2001 — 2007
9 classes left for Bachelor's of Science, Information Technology
Walla Walla Community College 1998 — 2000
2 AAAS degrees, Computer Repair and Support, Computer Networking
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc