Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Employees
Employee
Years
Job
Industry
David Liggins David Liggins's Sykes Experience November 2014 - Present
Job Student at University of Oregon
Industry Public Relations and Communications
Experience
Sykes November 2014 - Present
Skills
Communication, Offset Printing, Educational Leadership, Toastmasters, New Business Development, Event Planning, Social Networking, PowerPoint
Education
University of Oregon 2012 — 2013
Bachelor of Science (BS), Psychology
Chemeketa Community College 2007 — 2010
Associate of Arts (A.A.), General Studies
Sykes November 2014 - Present
Skills
Communication, Offset Printing, Educational Leadership, Toastmasters, New Business Development, Event Planning, Social Networking, PowerPoint
Education
University of Oregon 2012 — 2013
Bachelor of Science (BS), Psychology
Chemeketa Community College 2007 — 2010
Associate of Arts (A.A.), General Studies
Paul S Unruh Paul S Unruh's Sykes Experience August 2000 - March 2007
Job Business Manager at Coventry Health Care, an Aetna Company
Industry Hospital & Health Care
Experience
Coventry Health Care April 2010 - Present
Coventry Health Care March 2007 - April 2010
Sykes August 2000 - March 2007
Skills
Employee Benefits, Health Insurance, Customer Service, Medicare, Insurance, Accounts Receivable, Managed Care, Team Building, Healthcare, Process Improvement, Call Centers, Account Management, Management
Education
Concordia College 1976 — 1980
Bachelor of Arts (B.A.), International Relations and Affairs
Madelia
Coventry Health Care April 2010 - Present
Coventry Health Care March 2007 - April 2010
Sykes August 2000 - March 2007
Skills
Employee Benefits, Health Insurance, Customer Service, Medicare, Insurance, Accounts Receivable, Managed Care, Team Building, Healthcare, Process Improvement, Call Centers, Account Management, Management
Education
Concordia College 1976 — 1980
Bachelor of Arts (B.A.), International Relations and Affairs
Madelia
Mancell Durrett Mancell Durrett's Sykes Experience February 1998 - May 1998
Job Embedded instructor for WATC at Spirit Aerosystems
Industry Aviation & Aerospace
Experience
Best Buy September 2015 - Present
Wichita Area Technical College October 2013 - Present
Walmart September 2013 - October 2013
United States Air Force June 2002 - September 2013
United States Air Force January 2006 - October 2010
United States Air Force May 1998 - June 2002
Sykes February 1998 - May 1998
Walmart June 1996 - July 1997
Skills
Air Force, Military, Security Clearance, Instructor-led Training, Military Operations, Instructional Design, DoD, Command, Training Management, Information Assurance, Electronics, Leadership Development, Operational Planning, National Security, Organizational..., Technical Training, Blended Learning, Technical Writing, Needs Analysis, Emergency Management, Learning Management, Weapons, Organizational..., Government, Sales, Staff Development, Team Building, Policy, Aerospace, Curriculum Design, Test Management, Job Evaluation, Program Evaluation, Program Development, Educational Leadership, Educational Technology, Hands-on Training, Industrial Safety, Training Needs Analysis, Management Training..., Educational Consulting, College Teaching, Workplace Safety, Aerospace Industries, Highly motivated..., OSHA, MSDS, Patience, Creative Problem Solving, Loyal
Education
Community College of the Air Force 1998 — 2010
Associate's degree, Education and Training Management
Community College of the Air Force 1998 — 2010
Associate's degree, Instructor of Technology and Military Science
Friends University
Bachelor's degree, Organizational Leadership and Transformational Change
Best Buy September 2015 - Present
Wichita Area Technical College October 2013 - Present
Walmart September 2013 - October 2013
United States Air Force June 2002 - September 2013
United States Air Force January 2006 - October 2010
United States Air Force May 1998 - June 2002
Sykes February 1998 - May 1998
Walmart June 1996 - July 1997
Skills
Air Force, Military, Security Clearance, Instructor-led Training, Military Operations, Instructional Design, DoD, Command, Training Management, Information Assurance, Electronics, Leadership Development, Operational Planning, National Security, Organizational..., Technical Training, Blended Learning, Technical Writing, Needs Analysis, Emergency Management, Learning Management, Weapons, Organizational..., Government, Sales, Staff Development, Team Building, Policy, Aerospace, Curriculum Design, Test Management, Job Evaluation, Program Evaluation, Program Development, Educational Leadership, Educational Technology, Hands-on Training, Industrial Safety, Training Needs Analysis, Management Training..., Educational Consulting, College Teaching, Workplace Safety, Aerospace Industries, Highly motivated..., OSHA, MSDS, Patience, Creative Problem Solving, Loyal
Education
Community College of the Air Force 1998 — 2010
Associate's degree, Education and Training Management
Community College of the Air Force 1998 — 2010
Associate's degree, Instructor of Technology and Military Science
Friends University
Bachelor's degree, Organizational Leadership and Transformational Change
Heather Huddlle Heather Huddlle's Sykes Experience December 1999 - June 2006
Job Support Center Analyst Level II
Industry Information Technology and Services
Experience
Pomeroy March 2010 - Present
Convergys October 2009 - March 2010
ARC Pressure Data March 2008 - April 2009
Sykes December 1999 - June 2006
Central Texas College November 2002 - January 2004
U.S. Army October 1995 - June 1999
Skills
Active Directory, Training, Telecommunications, Networking, Technical Support, Microsoft SQL Server, Software Documentation, Customer Service, Troubleshooting, Computer Hardware, Quality Assurance, ITIL
Education
Central Texas College 1999 — 2002
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Pomeroy March 2010 - Present
Convergys October 2009 - March 2010
ARC Pressure Data March 2008 - April 2009
Sykes December 1999 - June 2006
Central Texas College November 2002 - January 2004
U.S. Army October 1995 - June 1999
Skills
Active Directory, Training, Telecommunications, Networking, Technical Support, Microsoft SQL Server, Software Documentation, Customer Service, Troubleshooting, Computer Hardware, Quality Assurance, ITIL
Education
Central Texas College 1999 — 2002
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Breann Favilla Breann Favilla's Sykes Experience March 2014 - July 2014
Job Student at Lane Community College
Industry Individual & Family Services
Experience
Sykes March 2014 - July 2014
Lane Community College August 2011 - March 2014
The Home Depot October 2006 - November 2009
Skills
Microsoft Office, Microsoft Word, PowerPoint, Research, Customer Service, Social Media, Event Planning, Teamwork, Community Outreach, Nonprofits, Teaching, Psychology, Time Management, Social Services, English, Fundraising, Leadership, Data Entry, Spanish, Facebook, Creative Writing, Conflict Resolution, Windows, Office Management
Education
Lane Community College 2012 — 2014
College of the Redwoods 1993 — 1994
Sykes March 2014 - July 2014
Lane Community College August 2011 - March 2014
The Home Depot October 2006 - November 2009
Skills
Microsoft Office, Microsoft Word, PowerPoint, Research, Customer Service, Social Media, Event Planning, Teamwork, Community Outreach, Nonprofits, Teaching, Psychology, Time Management, Social Services, English, Fundraising, Leadership, Data Entry, Spanish, Facebook, Creative Writing, Conflict Resolution, Windows, Office Management
Education
Lane Community College 2012 — 2014
College of the Redwoods 1993 — 1994
Angie Redenbaugh Angie Redenbaugh's Sykes Experience February 2013 - Present
Job Recruiting Coordinator, Sykes
Industry Religious Institutions
Experience
Sykes February 2013 - Present
RRPCCP May 2010 - January 2013
Volt 2003 - 2004
Volt 2003 - 2004
Sykes November 1999 - January 2003
Kelly Services October 1997 - October 1999
Skills
Talent Acquisition, Training, Employee Relations, Leadership Development, Temporary Placement, Applicant Tracking..., Onboarding, Benefits Administration, HRIS, Resume Writing, Hiring, College Recruiting, Interviews, Performance Management, Payroll, Employee Benefits, PeopleSoft, Internet Recruiting
Education
Campbell University 1991 — 1994
Bachelor's degree, Business Administration
Fayetteville Technical Community College 1989 — 1991
Associate's degree, General Education
Sykes February 2013 - Present
RRPCCP May 2010 - January 2013
Volt 2003 - 2004
Volt 2003 - 2004
Sykes November 1999 - January 2003
Kelly Services October 1997 - October 1999
Skills
Talent Acquisition, Training, Employee Relations, Leadership Development, Temporary Placement, Applicant Tracking..., Onboarding, Benefits Administration, HRIS, Resume Writing, Hiring, College Recruiting, Interviews, Performance Management, Payroll, Employee Benefits, PeopleSoft, Internet Recruiting
Education
Campbell University 1991 — 1994
Bachelor's degree, Business Administration
Fayetteville Technical Community College 1989 — 1991
Associate's degree, General Education
Lawanda Halfhill Lawanda Halfhill's Sykes Experience May 2012 - Present
Job call center trainer at Sykes
Industry Banking
Experience
Sykes May 2012 - Present
Wal-Mart Super Center March 2011 - May 2012
Skills
Customer Satisfaction
Education
Carl Albert State College 2002 — 2005
Associate of Arts and Sciences (A.A.S.), Applied Science
Muldrow High School 1990 — 1994
Sykes May 2012 - Present
Wal-Mart Super Center March 2011 - May 2012
Skills
Customer Satisfaction
Education
Carl Albert State College 2002 — 2005
Associate of Arts and Sciences (A.A.S.), Applied Science
Muldrow High School 1990 — 1994
Tina Bunn Tina Bunn's Sykes Experience March 2008 - March 2013
Job Manager, National Data Privacy Practice at Sunera, LLC
Industry Legal Services
Experience
Sunera LLC September 2014 - Present
JSA Healthcare Corporation (DaVita Healthcare Partners Company) March 2013 - September 2014
SYKES March 2008 - March 2013
Sykes July 2003 - July 2005
Milliman & Robertson 2002 - 2003
Gateway 2000 - 2002
Assurant 1997 - 1999
Skills
PCI DSS, HIPAA, GLBA, Privacy Law, Data Privacy, Legal Research, Legal Writing, Legal Compliance, PIPEDA, Call Center, Information Security, Vulnerability Assessment, Outsourcing, Disaster Recovery, CISSP, Information Technology, Vendor Management, Risk Management, Risk Assessment, Business Continuity, Project Management, Intellectual Property, Management, Certified Information..., ISO 27001, Process Improvement, Data Security, Security, Computer Forensics, Security Audits, Sarbanes-Oxley Act, Information Security..., Identity Management, Corporate Law, Computer Security, Policy, IT Audit, SSAE16, Fraud, Security Management, BPO, Network Security, ITIL, Incident Management, Governance, Training, Financial Risk, Enterprise Risk..., Contract Negotiation, SSAE 16
Education
Capitol College 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Capitol College 2004 — 2005
Master of Science (M.S.), Network Security
National American University 1997 — 2000
Bachelor’s Degree, Paralegal Studies
Sunera LLC September 2014 - Present
JSA Healthcare Corporation (DaVita Healthcare Partners Company) March 2013 - September 2014
SYKES March 2008 - March 2013
Sykes July 2003 - July 2005
Milliman & Robertson 2002 - 2003
Gateway 2000 - 2002
Assurant 1997 - 1999
Skills
PCI DSS, HIPAA, GLBA, Privacy Law, Data Privacy, Legal Research, Legal Writing, Legal Compliance, PIPEDA, Call Center, Information Security, Vulnerability Assessment, Outsourcing, Disaster Recovery, CISSP, Information Technology, Vendor Management, Risk Management, Risk Assessment, Business Continuity, Project Management, Intellectual Property, Management, Certified Information..., ISO 27001, Process Improvement, Data Security, Security, Computer Forensics, Security Audits, Sarbanes-Oxley Act, Information Security..., Identity Management, Corporate Law, Computer Security, Policy, IT Audit, SSAE16, Fraud, Security Management, BPO, Network Security, ITIL, Incident Management, Governance, Training, Financial Risk, Enterprise Risk..., Contract Negotiation, SSAE 16
Education
Capitol College 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Capitol College 2004 — 2005
Master of Science (M.S.), Network Security
National American University 1997 — 2000
Bachelor’s Degree, Paralegal Studies
Dean Quinlan Dean Quinlan's Sykes Experience September 2011 - Present
Job Customer Service Associate II at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes September 2011 - Present
Bath & Body Works October 2010 - January 2011
Creditors Interchange March 2010 - June 2010
Skills
Windows & Mac operating..., Microsoft Office
Education
Canisius College 2005 — 2009
Bachelor of Arts (B.A.), Psychology
Lockport High School 2001 — 2005
Regents Diploma
Sykes September 2011 - Present
Bath & Body Works October 2010 - January 2011
Creditors Interchange March 2010 - June 2010
Skills
Windows & Mac operating..., Microsoft Office
Education
Canisius College 2005 — 2009
Bachelor of Arts (B.A.), Psychology
Lockport High School 2001 — 2005
Regents Diploma
Gina Byrd's Sykes Experience March 2012 - March 2015
Job Account Manager Site Operations at Sykes
Industry Telecommunications
Experience
SYKES March 2012 - March 2015
PRICEEDMONDS, LLC August 2005 - December 2011
Sprint June 2002 - August 2005
Skills
Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, C++, Negotiation, Editing, Analysis, Management
Education
Campbell University 1984 — 1989
Bachelor of Arts (BA), Communication and Media Studies
SYKES March 2012 - March 2015
PRICEEDMONDS, LLC August 2005 - December 2011
Sprint June 2002 - August 2005
Skills
Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, C++, Negotiation, Editing, Analysis, Management
Education
Campbell University 1984 — 1989
Bachelor of Arts (BA), Communication and Media Studies
Arin Oliver's Sykes Experience September 2010 - February 2011
Job Human Resources Assistant at Pisgah Valley Retirement Community
Industry Human Resources
Experience
Pisgah Valley Retirement August 2015 - Present
Pisgah Valley August 2013 - August 2015
Moe's Original Bar B Que March 2011 - August 2014
Pisgah Valley Retirement May 2014 - July 2014
CBL & Associates Properties, Inc. April 2011 - August 2011
Sykes September 2010 - February 2011
Lowcountry Local First January 2010 - May 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Adobe, Google Docs, Google Adwords, Recruiting, Event Planning, Marketing Communications, Online Marketing, Community Development, Event Management, Social Networking, Facebook, Social Media, Social Media Marketing, Newsletters, Outlook, Marketing, Public Relations, Customer Service
Education
College of Charleston 2006 — 2010
Bachelors of Arts, Corporate & Organizational Communication
Pisgah Valley Retirement August 2015 - Present
Pisgah Valley August 2013 - August 2015
Moe's Original Bar B Que March 2011 - August 2014
Pisgah Valley Retirement May 2014 - July 2014
CBL & Associates Properties, Inc. April 2011 - August 2011
Sykes September 2010 - February 2011
Lowcountry Local First January 2010 - May 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Adobe, Google Docs, Google Adwords, Recruiting, Event Planning, Marketing Communications, Online Marketing, Community Development, Event Management, Social Networking, Facebook, Social Media, Social Media Marketing, Newsletters, Outlook, Marketing, Public Relations, Customer Service
Education
College of Charleston 2006 — 2010
Bachelors of Arts, Corporate & Organizational Communication
Toni Stremski's Sykes Experience March 2013 - Present
Job Business Analyst Global HRIS at Sykes
Industry Human Resources
Experience
Sykes March 2013 - Present
OfficeMax May 2005 - March 2011
USF Trucking Company June 2004 - May 2005
Sykes October 2002 - May 2004
T-Systems February 2002 - November 2002
MCI WorldCom October 1999 - January 2002
Skills
Close Attention to..., Customer Service, Work Well Independently, Time Management, Microsoft Excel, SAP Netweaver, Global View, Access, Efficiency, Problem Solving, Communication, Job & Technical..., Organization, Innovation, Quantity of Work, Handle Multiple Projects, Type 60 wpm, Inventory Management, Marketing, PowerPoint, Microsoft Office, Databases, Training, Software Documentation, Human Resources, Management, Sales, Process Improvement, Team Building, Operations Management, Vendor Management
Education
Knowledge Alliance 2002 — 2002
Master Certification, MS Office 2000
Microsoft 2005 — 2005
MS Office 2000 Master Certification
Microsoft 2005 — 2005
MS Word 2002 Certification
College of DuPage 2000 — 2001
Computer Science
Murray State University 1994 — 1995
General Studies
Marshall County High School 1993 — 1994
Graduated, Business Co-Op
Sykes March 2013 - Present
OfficeMax May 2005 - March 2011
USF Trucking Company June 2004 - May 2005
Sykes October 2002 - May 2004
T-Systems February 2002 - November 2002
MCI WorldCom October 1999 - January 2002
Skills
Close Attention to..., Customer Service, Work Well Independently, Time Management, Microsoft Excel, SAP Netweaver, Global View, Access, Efficiency, Problem Solving, Communication, Job & Technical..., Organization, Innovation, Quantity of Work, Handle Multiple Projects, Type 60 wpm, Inventory Management, Marketing, PowerPoint, Microsoft Office, Databases, Training, Software Documentation, Human Resources, Management, Sales, Process Improvement, Team Building, Operations Management, Vendor Management
Education
Knowledge Alliance 2002 — 2002
Master Certification, MS Office 2000
Microsoft 2005 — 2005
MS Office 2000 Master Certification
Microsoft 2005 — 2005
MS Word 2002 Certification
College of DuPage 2000 — 2001
Computer Science
Murray State University 1994 — 1995
General Studies
Marshall County High School 1993 — 1994
Graduated, Business Co-Op
Sharetta McBride Sharetta McBride's Sykes Experience May 2013 - August 2013
Job Social Work Intern at Sullivan Middle School
Industry Nonprofit Organization Management
Experience
Sullivan Middle School August 2015 - Present
Boys & Girls Clubs of America June 2015 - Present
New Hope Carolina's August 2014 - Present
Winthrop University, Department of Residence Life January 2015 - May 2015
Winthrop University, Office of Admissions August 2013 - May 2015
Early Autism Project, Inc. May 2014 - December 2014
Sykes May 2013 - August 2013
Winthrop University April 2013 - 2013
Coastal Carolina University January 2012 - May 2012
Coastal Carolina University August 2011 - December 2011
Skills
Event Planning, Organizational..., Community Development, Civic Engagement, Project Management, Public Speaking, Recruiting, Customer Service, Project Planning, Data Entry, Social Networking, Sales, Community Outreach, Nonprofits, Fundraising, Microsoft Word, PowerPoint, Research
Education
Winthrop University 2012 — 2015
Bachelor of Arts (B.A.), Social Work
Coastal Carolina University 2011 — 2012
None
Sullivan Middle School August 2015 - Present
Boys & Girls Clubs of America June 2015 - Present
New Hope Carolina's August 2014 - Present
Winthrop University, Department of Residence Life January 2015 - May 2015
Winthrop University, Office of Admissions August 2013 - May 2015
Early Autism Project, Inc. May 2014 - December 2014
Sykes May 2013 - August 2013
Winthrop University April 2013 - 2013
Coastal Carolina University January 2012 - May 2012
Coastal Carolina University August 2011 - December 2011
Skills
Event Planning, Organizational..., Community Development, Civic Engagement, Project Management, Public Speaking, Recruiting, Customer Service, Project Planning, Data Entry, Social Networking, Sales, Community Outreach, Nonprofits, Fundraising, Microsoft Word, PowerPoint, Research
Education
Winthrop University 2012 — 2015
Bachelor of Arts (B.A.), Social Work
Coastal Carolina University 2011 — 2012
None
Nichole Graves Nichole Graves's Sykes Experience December 2010 - August 2013
Job CNA at Havenwood Caregiver Service
Industry Hospital & Health Care
Experience
Havenwood Caregiver Services January 2014 - Present
Safe Haven Home Care LLC September 2013 - January 2014
Sykes December 2010 - August 2013
South Lincoln Medical Center May 2009 - May 2010
Skills
Customer Service, Cpr Certified, Customer Satisfaction, PowerPoint, Outlook, Nursing, Microsoft Word, Microsoft Office, Healthcare, Data Entry, Vital Signs, Telephone Skills, Medical Terminology, Hospitals, BLS, Home Care, HIPAA, Patient Safety, Time Management, Phlebotomy, First Aid, Direct Patient Care, Critical Thinking, Patient Education
Education
College of Southern Idaho 2015 — 2016
Associate of Science (A.S.), Licensed Practical/Vocational Nurse Training
College of Southern Idaho 2014 — 2014
Career Training
Phlebotomy Associates 2014 — 2014
Phlebotomy Technique and Basic Laboatory Skills, Phlebotomy Technician/Phlebotomist
South University-Savannah Online 2011 — 2014
Associate of Science (A.S.), Allied Health Science
Western Wyoming Community College 2009 — 2009
Certification, Certified Nursing Assistant
Havenwood Caregiver Services January 2014 - Present
Safe Haven Home Care LLC September 2013 - January 2014
Sykes December 2010 - August 2013
South Lincoln Medical Center May 2009 - May 2010
Skills
Customer Service, Cpr Certified, Customer Satisfaction, PowerPoint, Outlook, Nursing, Microsoft Word, Microsoft Office, Healthcare, Data Entry, Vital Signs, Telephone Skills, Medical Terminology, Hospitals, BLS, Home Care, HIPAA, Patient Safety, Time Management, Phlebotomy, First Aid, Direct Patient Care, Critical Thinking, Patient Education
Education
College of Southern Idaho 2015 — 2016
Associate of Science (A.S.), Licensed Practical/Vocational Nurse Training
College of Southern Idaho 2014 — 2014
Career Training
Phlebotomy Associates 2014 — 2014
Phlebotomy Technique and Basic Laboatory Skills, Phlebotomy Technician/Phlebotomist
South University-Savannah Online 2011 — 2014
Associate of Science (A.S.), Allied Health Science
Western Wyoming Community College 2009 — 2009
Certification, Certified Nursing Assistant
Aaron Troxel Aaron Troxel's Sykes Experience May 2007 - October 2011
Job
Industry Mechanical or Industrial Engineering
Experience
Sykes May 2007 - October 2011
Alltel Wireless August 2005 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation
Education
Colorado Mesa University 2011 — 2016
Bachelor of Science (BS), Mechanical Engineering
Sykes May 2007 - October 2011
Alltel Wireless August 2005 - May 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation
Education
Colorado Mesa University 2011 — 2016
Bachelor of Science (BS), Mechanical Engineering
Thomas (TJ) Farmer III Thomas (TJ) Farmer III's Sykes Experience February 2010 - March 2011
Job Field Sales Manager for Samsung Telecommunications of America for 20/20 Companies
Industry Telecommunications
Experience
2020 Companies April 2014 - Present
West Valley School District June 2008 - Present
The Retail Outsource January 2013 - April 2014
Douglass Properties March 2011 - February 2012
Sykes February 2010 - March 2011
Washington State Department of Corrections June 2008 - February 2010
National City Mortgage January 2007 - June 2008
Ferris High School May 2004 - June 2008
Action Mortgage April 2003 - January 2007
Qwest Wireless April 2001 - April 2003
Skills
Direct Sales, Sales Operations, Sales, Sales Process, Customer Retention, Cold Calling, Sales Management, Account Management, Customer Satisfaction, Retail, Salesforce.com, Merchandising, Selling, Customer Service, Inventory Management, Wireless, Store Management, Retail Sales, B2B, Call Centers
Education
Cuesta College 1977 — 1979
Associate of Arts (A.A.), Criminal Justice and Corrections
Eunice High School 1975 — 1976
Fort Knox High School 1972 — 1975
2020 Companies April 2014 - Present
West Valley School District June 2008 - Present
The Retail Outsource January 2013 - April 2014
Douglass Properties March 2011 - February 2012
Sykes February 2010 - March 2011
Washington State Department of Corrections June 2008 - February 2010
National City Mortgage January 2007 - June 2008
Ferris High School May 2004 - June 2008
Action Mortgage April 2003 - January 2007
Qwest Wireless April 2001 - April 2003
Skills
Direct Sales, Sales Operations, Sales, Sales Process, Customer Retention, Cold Calling, Sales Management, Account Management, Customer Satisfaction, Retail, Salesforce.com, Merchandising, Selling, Customer Service, Inventory Management, Wireless, Store Management, Retail Sales, B2B, Call Centers
Education
Cuesta College 1977 — 1979
Associate of Arts (A.A.), Criminal Justice and Corrections
Eunice High School 1975 — 1976
Fort Knox High School 1972 — 1975
Thomas Ferqueron Thomas Ferqueron's Sykes Experience September 2010 - January 2012
Job at
Industry Retail
Experience
Ollies Bargain Outlets July 2014 - Present
Ollies Bargain Outlets January 2013 - July 2014
CH4 Power March 2011 - August 2012
Sykes September 2010 - January 2012
Skills
Customer Service
Education
College of Charleston 2007 — 2008
N/A, Pre-Medicine/Pre-Medical Studies
Ninety Six High School 2003 — 2007
Diploma, General
Ollies Bargain Outlets July 2014 - Present
Ollies Bargain Outlets January 2013 - July 2014
CH4 Power March 2011 - August 2012
Sykes September 2010 - January 2012
Skills
Customer Service
Education
College of Charleston 2007 — 2008
N/A, Pre-Medicine/Pre-Medical Studies
Ninety Six High School 2003 — 2007
Diploma, General
Ricky L. Findley, MHRM Ricky L. Findley, MHRM's Sykes Experience November 2009 - July 2010
Job Freelance Writer at truschoolsports.com
Industry Human Resources
Experience
truschoolsports.com November 2014 - Present
Walmart October 2013 - August 2014
Army National Guard August 2003 - June 2014
Volt Workforce Solutions January 2013 - July 2013
West Corporation Revenue Generation September 2012 - December 2012
Center Partners Inc December 2011 - September 2012
Sykes November 2009 - July 2010
U.S. Department of Veterans Affairs March 2008 - March 2009
Principal Financial Group February 2000 - March 2008
WASHINGTON ARMY NATIONAL GUARD November 1996 - November 2002
Skills
Outstanding Customer..., Human Resources, Leadership, Public Speaking, Microsoft Office 2007, Data Entry, Military, Customer Service, Training, Outlook, Team Building, Recruiting, Microsoft Excel, PowerPoint, Military Experience, Policy, Analysis, Supervisory Skills, Army, Command, Government, Security Clearance, Management, Intelligence Analysis, Military Operations, Organizational..., Interviews, Personnel Management, Time Management, Leadership Development, Conflict Resolution, Change Management, Employee Training, Strategy, Resume Writing, Organizational..., DoD, Sourcing, Employee Relations, Talent Management, Team Leadership, Program Management, Project Management, Troubleshooting, Military Training, Administration, Operations Management, Operational Planning, College Recruiting, Hiring
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Public Administration, Concentration in Nonprofit Management, 3.92
Keller Graduate School of Management of DeVry University 2010 — 2011
Master, Human Resource Management, 4.0
Colorado Technical University 2008 — 2010
B.S. - Bachelor of Science, Business Administration; Healthcare Management, 3.98
Colorado Technical University 2007 — 2008
A.S. - Associate of Science, Business Administration, 3.9
Elmhurst College 1988 — 1990
Shadle Park High School 1982 — 1984
Diploma, High School
Deer Park High School 1980 — 1982
General
Otis Orchards Elementary 1975 — 1978
truschoolsports.com November 2014 - Present
Walmart October 2013 - August 2014
Army National Guard August 2003 - June 2014
Volt Workforce Solutions January 2013 - July 2013
West Corporation Revenue Generation September 2012 - December 2012
Center Partners Inc December 2011 - September 2012
Sykes November 2009 - July 2010
U.S. Department of Veterans Affairs March 2008 - March 2009
Principal Financial Group February 2000 - March 2008
WASHINGTON ARMY NATIONAL GUARD November 1996 - November 2002
Skills
Outstanding Customer..., Human Resources, Leadership, Public Speaking, Microsoft Office 2007, Data Entry, Military, Customer Service, Training, Outlook, Team Building, Recruiting, Microsoft Excel, PowerPoint, Military Experience, Policy, Analysis, Supervisory Skills, Army, Command, Government, Security Clearance, Management, Intelligence Analysis, Military Operations, Organizational..., Interviews, Personnel Management, Time Management, Leadership Development, Conflict Resolution, Change Management, Employee Training, Strategy, Resume Writing, Organizational..., DoD, Sourcing, Employee Relations, Talent Management, Team Leadership, Program Management, Project Management, Troubleshooting, Military Training, Administration, Operations Management, Operational Planning, College Recruiting, Hiring
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Master of Public Administration, Concentration in Nonprofit Management, 3.92
Keller Graduate School of Management of DeVry University 2010 — 2011
Master, Human Resource Management, 4.0
Colorado Technical University 2008 — 2010
B.S. - Bachelor of Science, Business Administration; Healthcare Management, 3.98
Colorado Technical University 2007 — 2008
A.S. - Associate of Science, Business Administration, 3.9
Elmhurst College 1988 — 1990
Shadle Park High School 1982 — 1984
Diploma, High School
Deer Park High School 1980 — 1982
General
Otis Orchards Elementary 1975 — 1978
Billings Jones Billings Jones's Sykes Experience February 2015 - Present
Job Talent Acquisition Manager at Sykes
Industry Marketing and Advertising
Experience
Sykes February 2015 - Present
Encadria Staffing Solutions LLC May 2014 - February 2015
Community Lifeline Development July 2013 - May 2014
Monster October 2010 - July 2013
IMG Live, LLC March 2010 - October 2010
Convergys August 2007 - March 2010
Skills
Account Management, Sales, Customer Service, New Business Development, Social Media Marketing, Salesforce.com, Sales Management, Marketing, Social Media, Solution Selling, CRM, Team Leadership, Lead Generation, Recruiting, Applicant Tracking..., Boolean Searching, Talent Mining, Talent Pipelining, Talent Intelligence, Social Recruiting, High Volume Staffing, Staffing Metrics, Global Recruiting, Passive Candidate..., Full-life Cycle..., Executive Sales..., IT Recruitment, Client/Hiring Manager..., Passive Candidate..., Hard to Fill Positions, Strategic Planning, Marketing Strategy, Business Development, Social Networking, Sales Process, B2B, Digital Media, Contract Negotiation, Market Research, Call Center, Talent Management, Talent Acquisition, Team Management, Sourcing, Online Advertising, Call Centers, Leadership, OFCCP, Bottom Line Improvement, Cold Calling
Education
Wilson High School 1987 — 1991
Claflin University
South Carolina State University
Sykes February 2015 - Present
Encadria Staffing Solutions LLC May 2014 - February 2015
Community Lifeline Development July 2013 - May 2014
Monster October 2010 - July 2013
IMG Live, LLC March 2010 - October 2010
Convergys August 2007 - March 2010
Skills
Account Management, Sales, Customer Service, New Business Development, Social Media Marketing, Salesforce.com, Sales Management, Marketing, Social Media, Solution Selling, CRM, Team Leadership, Lead Generation, Recruiting, Applicant Tracking..., Boolean Searching, Talent Mining, Talent Pipelining, Talent Intelligence, Social Recruiting, High Volume Staffing, Staffing Metrics, Global Recruiting, Passive Candidate..., Full-life Cycle..., Executive Sales..., IT Recruitment, Client/Hiring Manager..., Passive Candidate..., Hard to Fill Positions, Strategic Planning, Marketing Strategy, Business Development, Social Networking, Sales Process, B2B, Digital Media, Contract Negotiation, Market Research, Call Center, Talent Management, Talent Acquisition, Team Management, Sourcing, Online Advertising, Call Centers, Leadership, OFCCP, Bottom Line Improvement, Cold Calling
Education
Wilson High School 1987 — 1991
Claflin University
South Carolina State University
Ian Prietz's Sykes Experience 2000 - 2001
Job Technology Specialist at Technology & Learning Connections University of South Florida
Industry Primary/Secondary Education
Experience
Technology & Learning Connections - University of South Florida July 2011 - Present
FDLRS / TECH August 2006 - August 2011
Panhandle Area Educational Consortium 2009 - 2010
Alliance Laundry Systems January 2005 - July 2006
Sykes 2000 - 2001
Skills
E-Learning, Instructional Technology, Assistive Technology, Technology Integration, Universal Design for..., Analysis, Troubleshooting, Curriculum Design, Classroom, Special Education, Instructional Design, Educational Technology, Staff Development, Distance Learning, Curriculum Development
Education
University of South Florida 2012 — 2014
Information Technology
University of West Florida 2007 — 2008
Information Technology
Chipola College 1999 — 2006
Associate of Arts (A.A.)
Marianna High School 1998 — 2000
HS
Technology & Learning Connections - University of South Florida July 2011 - Present
FDLRS / TECH August 2006 - August 2011
Panhandle Area Educational Consortium 2009 - 2010
Alliance Laundry Systems January 2005 - July 2006
Sykes 2000 - 2001
Skills
E-Learning, Instructional Technology, Assistive Technology, Technology Integration, Universal Design for..., Analysis, Troubleshooting, Curriculum Design, Classroom, Special Education, Instructional Design, Educational Technology, Staff Development, Distance Learning, Curriculum Development
Education
University of South Florida 2012 — 2014
Information Technology
University of West Florida 2007 — 2008
Information Technology
Chipola College 1999 — 2006
Associate of Arts (A.A.)
Marianna High School 1998 — 2000
HS
Sharee Powell Sharee Powell's Sykes Experience May 2013 - May 2014
Job
Industry Consumer Services
Experience
Sykes May 2013 - May 2014
Burger King Corporation April 2013 - December 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Central Carolina Technical College 2009 — 2011
Diploma in applied Science, Administrative Support
Sykes May 2013 - May 2014
Burger King Corporation April 2013 - December 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Central Carolina Technical College 2009 — 2011
Diploma in applied Science, Administrative Support
Pamela Bannon Pamela Bannon's Sykes Experience September 2012 - May 2013
Job Supervisor
Industry Telecommunications
Experience
The Home Depot August 2015 - Present
The Home Depot February 2014 - April 2014
The Home Depot May 2013 - February 2014
Sykes September 2012 - May 2013
Alpine Access October 2009 - August 2012
Alpine Access April 2011 - May 2012
Alpine Access April 2011 - April 2012
Iris Investigations, LLC July 2008 - April 2012
Iris Investigations, LLC July 2008 - April 2012
Apple 2012 - 2012
Skills
BPO, Call Center, Contact Center..., Workforce Management, Outsourcing, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Customer Experience, Incident Management, Computer Hardware, Active Directory, Telemarketing, Windows 7, Help Desk Support, Vendor Management, XP, Remote Desktop, Software Documentation, Leadership, Marketing, Team Building, Training, Employee Relations, Human Resources, Process Improvement, Coaching, Customer Support, Customer Retention, Project Management, Sales, Budgets, Call Center Development, Microsoft Office, Recruiting, Account Management, Onboarding, Windows, Interviews, Management, Data Entry, Call Centers, Team Leadership, Strategy, Service Delivery, Contact Centers, Applicant Tracking..., CRM, Outlook
Education
Colorado Technical University 2008 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Colorado Technical University 2007 — 2010
Bachelor of Science, Business Administration; Management
Colorado Technical University
Bachelor of Science, Business Administration; Management
The Home Depot August 2015 - Present
The Home Depot February 2014 - April 2014
The Home Depot May 2013 - February 2014
Sykes September 2012 - May 2013
Alpine Access October 2009 - August 2012
Alpine Access April 2011 - May 2012
Alpine Access April 2011 - April 2012
Iris Investigations, LLC July 2008 - April 2012
Iris Investigations, LLC July 2008 - April 2012
Apple 2012 - 2012
Skills
BPO, Call Center, Contact Center..., Workforce Management, Outsourcing, Customer Satisfaction, Customer Service, Technical Support, Troubleshooting, Customer Experience, Incident Management, Computer Hardware, Active Directory, Telemarketing, Windows 7, Help Desk Support, Vendor Management, XP, Remote Desktop, Software Documentation, Leadership, Marketing, Team Building, Training, Employee Relations, Human Resources, Process Improvement, Coaching, Customer Support, Customer Retention, Project Management, Sales, Budgets, Call Center Development, Microsoft Office, Recruiting, Account Management, Onboarding, Windows, Interviews, Management, Data Entry, Call Centers, Team Leadership, Strategy, Service Delivery, Contact Centers, Applicant Tracking..., CRM, Outlook
Education
Colorado Technical University 2008 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Colorado Technical University 2007 — 2010
Bachelor of Science, Business Administration; Management
Colorado Technical University
Bachelor of Science, Business Administration; Management
Derell Brownlee Derell Brownlee's Sykes Experience December 2012 - February 2013
Job Afterschool counselor YMCA of Greenville
Industry Recreational Facilities and Services
Experience
Dollar General August 2014 - Present
YMCA of Greenville August 2013 - Present
YMCA of Greenville June 2014 - August 2014
Geo. W. Park Seed Company, Inc. May 2013 - July 2013
Sykes December 2012 - February 2013
Brewer Recreation Center August 2012 - December 2012
NetScouts Basketball May 2012 - November 2012
Party City July 2012 - August 2012
Skills
Teamwork, Customer Service, Sports, Sales, Microsoft Office, Public Speaking, Social Media, Event Management, Social Networking, Microsoft Excel, Coaching, Fundraising, Football, Marketing, Facebook, Time Management, Video Editing, PowerPoint, Event Planning, Public Relations, Team Building, Management
Education
Coastal Carolina University 2008 — 2012
Bachelor of Science (B.S.), Recreation and Sport Management
Greenville Technical College
Associate's degree, Accounting
Dollar General August 2014 - Present
YMCA of Greenville August 2013 - Present
YMCA of Greenville June 2014 - August 2014
Geo. W. Park Seed Company, Inc. May 2013 - July 2013
Sykes December 2012 - February 2013
Brewer Recreation Center August 2012 - December 2012
NetScouts Basketball May 2012 - November 2012
Party City July 2012 - August 2012
Skills
Teamwork, Customer Service, Sports, Sales, Microsoft Office, Public Speaking, Social Media, Event Management, Social Networking, Microsoft Excel, Coaching, Fundraising, Football, Marketing, Facebook, Time Management, Video Editing, PowerPoint, Event Planning, Public Relations, Team Building, Management
Education
Coastal Carolina University 2008 — 2012
Bachelor of Science (B.S.), Recreation and Sport Management
Greenville Technical College
Associate's degree, Accounting
Nicole Daley, PMP® Nicole Daley, PMP®'s Sykes Experience February 1999 - April 1999
Job
Industry Information Technology and Services
Experience
Daley IT Consulting Inc. December 2013 - Present
Unisys June 2012 - December 2013
NSLC March 2005 - June 2012
Sierra Systems October 2002 - March 2005
CDI Consulting July 2001 - July 2002
Metro Information Services April 1999 - June 2001
Sykes February 1999 - April 1999
Skills
Project Management, Requirements Analysis, Business Analysis, Test Planning, Requirements Gathering, SDLC, Software Project..., SharePoint, Business Requirements, Software Documentation, Team Leadership, Functional..., SOA, Business Process..., IT Management, SQL, Active Directory
Education
PMP Study Group 2012 — 2012
PMP Certification
Information Technology Institute 1998 — 1999
Applied Information Technology Diploma, Information Technology
Dalhousie University 1995 — 1998
BSc, Psychology
Daley IT Consulting Inc. December 2013 - Present
Unisys June 2012 - December 2013
NSLC March 2005 - June 2012
Sierra Systems October 2002 - March 2005
CDI Consulting July 2001 - July 2002
Metro Information Services April 1999 - June 2001
Sykes February 1999 - April 1999
Skills
Project Management, Requirements Analysis, Business Analysis, Test Planning, Requirements Gathering, SDLC, Software Project..., SharePoint, Business Requirements, Software Documentation, Team Leadership, Functional..., SOA, Business Process..., IT Management, SQL, Active Directory
Education
PMP Study Group 2012 — 2012
PMP Certification
Information Technology Institute 1998 — 1999
Applied Information Technology Diploma, Information Technology
Dalhousie University 1995 — 1998
BSc, Psychology
Dorian Tookes's Sykes Experience December 2013 - September 2014
Job
Industry Accounting
Experience
Hard Rock n Hotel Casino September 2008 - Present
Sykes December 2013 - September 2014
Hard Rock n Hotel Casino September 2008 - July 2013
Accounting Staffing Agency February 2003 - August 2008
Checkers July 2003 - February 2008
Checkers July 2003 - February 2008
St. John Missionary Baptist Church January 2003 - February 2008
Accountants International February 2003 - January 2007
St. John Missionary Baptist Church January 2003 - July 2003
Skills
Budgets, Outlook, Research, Windows, Accounts Payable, Strategic Planning, Financial Accounting, Financial Analysis, Auditing, Account Reconciliation, Microsoft Network, Payroll, General Ledger, Peachtree, Tax Accounting, Income Tax, Financial Statements, Cost Accounting
Education
Everest University 2008 — 2013
Bachelors of Science, Accounting
청강아카데미학원 2008 — 2013
Associates, Science- Accounting
Everest University
Bachelors of Science
Everest University-Brandon 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Accounting, 3.0
everest university
Associates, Science- Accounting
Jack Welch Management Institute
Master of Business Administration (M.B.A.), Accounting and Computer Science
Hard Rock n Hotel Casino September 2008 - Present
Sykes December 2013 - September 2014
Hard Rock n Hotel Casino September 2008 - July 2013
Accounting Staffing Agency February 2003 - August 2008
Checkers July 2003 - February 2008
Checkers July 2003 - February 2008
St. John Missionary Baptist Church January 2003 - February 2008
Accountants International February 2003 - January 2007
St. John Missionary Baptist Church January 2003 - July 2003
Skills
Budgets, Outlook, Research, Windows, Accounts Payable, Strategic Planning, Financial Accounting, Financial Analysis, Auditing, Account Reconciliation, Microsoft Network, Payroll, General Ledger, Peachtree, Tax Accounting, Income Tax, Financial Statements, Cost Accounting
Education
Everest University 2008 — 2013
Bachelors of Science, Accounting
청강아카데미학원 2008 — 2013
Associates, Science- Accounting
Everest University
Bachelors of Science
Everest University-Brandon 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Accounting, 3.0
everest university
Associates, Science- Accounting
Jack Welch Management Institute
Master of Business Administration (M.B.A.), Accounting and Computer Science
Jeremiah Perry Jeremiah Perry's Sykes Experience July 2009 - March 2010
Job Unit Manager II at Assurant Specialty Property
Industry Insurance
Experience
Assurant Specialty Property August 2012 - Present
Sykes Enterprises March 2010 - August 2012
Sykes July 2009 - March 2010
Skills
Coaching, Team Leadership, Management, Microsoft Office, Microsoft Word, Microsoft Excel, IEX Total View, New Hires, Quality Assurance, Great Motivator, Team Building, Leadership Development, Leadership, Troubleshooting, Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Performance Management, Training
Education
Central Carolina Technical College 2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
Lakewood High School 1999 — 2003
High School Diploma, General Studies
Assurant Specialty Property August 2012 - Present
Sykes Enterprises March 2010 - August 2012
Sykes July 2009 - March 2010
Skills
Coaching, Team Leadership, Management, Microsoft Office, Microsoft Word, Microsoft Excel, IEX Total View, New Hires, Quality Assurance, Great Motivator, Team Building, Leadership Development, Leadership, Troubleshooting, Call Centers, Customer Satisfaction, Customer Service, Workforce Management, Performance Management, Training
Education
Central Carolina Technical College 2007 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
Lakewood High School 1999 — 2003
High School Diploma, General Studies
Cindy Hicks,PHR, SHRM-CP Cindy Hicks,PHR, SHRM-CP's Sykes Experience November 2011 - April 2014
Job HR Business Partner at Sykes Enterprises
Industry Telecommunications
Experience
Sykes Enterprises April 2014 - Present
Sykes November 2011 - April 2014
ACCENT Marketing January 2008 - November 2011
ACCENT Marketing August 2006 - January 2008
Skills
Customer Service, Process Improvement, Talent Management, HRIS, Talent Acquisition, Workforce Management, Leadership, Change Management, Training, Leadership Development, Management, Training Delivery, Team Leadership, Customer Satisfaction, New Hire Orientations
Education
Central Methodist College 2002 — 2004
BS, Psychology
Mineral Area College 2000 — 2002
AA
Mary Carroll High School 1981 — 1984
Sykes Enterprises April 2014 - Present
Sykes November 2011 - April 2014
ACCENT Marketing January 2008 - November 2011
ACCENT Marketing August 2006 - January 2008
Skills
Customer Service, Process Improvement, Talent Management, HRIS, Talent Acquisition, Workforce Management, Leadership, Change Management, Training, Leadership Development, Management, Training Delivery, Team Leadership, Customer Satisfaction, New Hire Orientations
Education
Central Methodist College 2002 — 2004
BS, Psychology
Mineral Area College 2000 — 2002
AA
Mary Carroll High School 1981 — 1984
Richard Swaim Richard Swaim's Sykes Experience September 2002 - June 2004
Job Information Technologies Support and Development Professional
Industry Information Technology and Services
Experience
Alorica July 2004 - Present
Sykes September 2002 - June 2004
Skills
Visual C#, Visual Basic, Visual C++, SQL, Active Directory, VB.NET, C#, Software Documentation, Servers, DNS, Visio, Windows 7, XP, Citrix, Cisco VPN, Rincube vDesk, Remote Desktop, Windows Vista, Troubleshooting, Microsoft Exchange, Computer Hardware, Windows XP, Technical Support, Help Desk Support, Vendor Management, Call Centers
Education
Carl Sandburg College
Applied Arts, Music
Alorica July 2004 - Present
Sykes September 2002 - June 2004
Skills
Visual C#, Visual Basic, Visual C++, SQL, Active Directory, VB.NET, C#, Software Documentation, Servers, DNS, Visio, Windows 7, XP, Citrix, Cisco VPN, Rincube vDesk, Remote Desktop, Windows Vista, Troubleshooting, Microsoft Exchange, Computer Hardware, Windows XP, Technical Support, Help Desk Support, Vendor Management, Call Centers
Education
Carl Sandburg College
Applied Arts, Music
Breanna DeMarco Breanna DeMarco's Sykes Experience October 2013 - Present
Job Bon Ton Customer Service Rep at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes October 2013 - Present
Education
Colorado Technical University-Online 2012 — 2016
Associate's degree, Health/Health Care Administration/Management
White Knoll High School
Diploma
Sykes October 2013 - Present
Education
Colorado Technical University-Online 2012 — 2016
Associate's degree, Health/Health Care Administration/Management
White Knoll High School
Diploma
Anne Emerick Anne Emerick's Sykes Experience October 2000 - December 2001
Job Java Programmer/Business Analyst at CMA Consulting
Industry Computer Software
Experience
CMA Consulting May 2014 - Present
Hudson Valley Website Design September 2013 - May 2014
IBM May 2005 - September 2013
TRMI January 2012 - April 2012
SUNY System Administration June 2002 - April 2005
Commerce Systems Inc April 2002 - May 2002
Integrated Media Concepts February 2002 - April 2002
Sykes October 2000 - December 2001
Remote Connections August 1999 - September 2000
IBM August 1983 - July 1999
Skills
Java, JSP, Software Development, JUnit, Web Services, Unix, Small Business, Websphere, Weblogic, Facebook, Entrepreneurship, Java Enterprise Edition, EJB, Dojo, Agile Methodologies, Spring, Eclipse, SOA, WebSphere Application..., ClearCase, WebSphere Portal, Java Web Services, Servlets, JavaScript, AJAX, J2EE Web Services, HTML, Struts, Web Development, JSP development, REST, HTML 5, z/OS, Web Design, XML, SQL, PHP, PLX, Wordpress, CSS, CSS3, Software Engineering, C++, CVS, Ant, Databases
Education
Dartmouth College 1980 — 1983
Bachelor of Arts (BA), Computer Science, 3.75 GPA
CMA Consulting May 2014 - Present
Hudson Valley Website Design September 2013 - May 2014
IBM May 2005 - September 2013
TRMI January 2012 - April 2012
SUNY System Administration June 2002 - April 2005
Commerce Systems Inc April 2002 - May 2002
Integrated Media Concepts February 2002 - April 2002
Sykes October 2000 - December 2001
Remote Connections August 1999 - September 2000
IBM August 1983 - July 1999
Skills
Java, JSP, Software Development, JUnit, Web Services, Unix, Small Business, Websphere, Weblogic, Facebook, Entrepreneurship, Java Enterprise Edition, EJB, Dojo, Agile Methodologies, Spring, Eclipse, SOA, WebSphere Application..., ClearCase, WebSphere Portal, Java Web Services, Servlets, JavaScript, AJAX, J2EE Web Services, HTML, Struts, Web Development, JSP development, REST, HTML 5, z/OS, Web Design, XML, SQL, PHP, PLX, Wordpress, CSS, CSS3, Software Engineering, C++, CVS, Ant, Databases
Education
Dartmouth College 1980 — 1983
Bachelor of Arts (BA), Computer Science, 3.75 GPA
Amber Stark's Sykes Experience March 2010 - October 2011
Job Pharmacy Intern at Walgreens
Industry Pharmaceuticals
Experience
Walgreens October 2011 - Present
Sykes March 2010 - October 2011
Skills
Pharmacy, Microsoft Office, Pharmacy Technicians, Technical Support, Team Leadership, Patient Counseling, Community Pharmacy, Pharmacy Benefit..., Certified Immunizer, Immunization, Pharmacy Practice, Medication Therapy..., Customer Service, Pharmacy Automation
Education
South University 2013 — 2016
Doctor of Pharmacy (Pharm.D.) candidate
University of South Carolina - Sumter 2012 — 2013
Central Carolina Technical College 2011 — 2012
Walgreens October 2011 - Present
Sykes March 2010 - October 2011
Skills
Pharmacy, Microsoft Office, Pharmacy Technicians, Technical Support, Team Leadership, Patient Counseling, Community Pharmacy, Pharmacy Benefit..., Certified Immunizer, Immunization, Pharmacy Practice, Medication Therapy..., Customer Service, Pharmacy Automation
Education
South University 2013 — 2016
Doctor of Pharmacy (Pharm.D.) candidate
University of South Carolina - Sumter 2012 — 2013
Central Carolina Technical College 2011 — 2012
Edward Sprague Edward Sprague's Sykes Experience June 1998 - June 1999
Job YourSIP Telecom
Industry Information Technology and Services
Experience
YourSIP Telecom March 2012 - Present
Tricore Reference Laboratory June 2008 - March 2012
Insight Global May 2008 - June 2008
TEKsystems April 2008 - May 2008
Medical Center Cardiologists November 2006 - March 2007
Knight Enterprises August 2001 - February 2003
Convergent Communications llc June 1999 - August 2001
Sykes June 1998 - June 1999
Skills
DNS, Microsoft Exchange, XP, Technical Support, TCP/IP, Active Directory, Troubleshooting, Servers, Computer Hardware, Windows Server, Windows 7
Education
Central New Mexico Community College 2010 — 2010
Some College Courses, Information Systems
St. Petersburg College 1998 — 2000
Some College Courses, Information Systems
University of Florida 1991 — 1994
Some College Courses, Liberal Arts and Science
Liberty University
Currently working towards Bachelor of Science in Management Information Systems, Information Systems
New Horizons Computer Learning Center
Information Systems
YourSIP Telecom March 2012 - Present
Tricore Reference Laboratory June 2008 - March 2012
Insight Global May 2008 - June 2008
TEKsystems April 2008 - May 2008
Medical Center Cardiologists November 2006 - March 2007
Knight Enterprises August 2001 - February 2003
Convergent Communications llc June 1999 - August 2001
Sykes June 1998 - June 1999
Skills
DNS, Microsoft Exchange, XP, Technical Support, TCP/IP, Active Directory, Troubleshooting, Servers, Computer Hardware, Windows Server, Windows 7
Education
Central New Mexico Community College 2010 — 2010
Some College Courses, Information Systems
St. Petersburg College 1998 — 2000
Some College Courses, Information Systems
University of Florida 1991 — 1994
Some College Courses, Liberal Arts and Science
Liberty University
Currently working towards Bachelor of Science in Management Information Systems, Information Systems
New Horizons Computer Learning Center
Information Systems
Joshua Velazquez Joshua Velazquez's Sykes Experience November 2011 - April 2014
Job Student at Clarkson University
Industry
Experience
ACCENT Marketing April 2014 - December 2014
Sykes November 2011 - April 2014
Skills
Team Management, Coaching, Team Building, Personal Development, Customer Service, Troubleshooting, Employee Training
Education
Clarkson University 2015 — 2018
Bachelor's Degree, engineering and management, Sophomore
Sandhills Community College 2009 — 2011
Engineering
ACCENT Marketing April 2014 - December 2014
Sykes November 2011 - April 2014
Skills
Team Management, Coaching, Team Building, Personal Development, Customer Service, Troubleshooting, Employee Training
Education
Clarkson University 2015 — 2018
Bachelor's Degree, engineering and management, Sophomore
Sandhills Community College 2009 — 2011
Engineering
Dune Hartsell Dune Hartsell's Sykes Experience January 1997 - December 1998
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Xerox July 2012 - September 2014
TeleTech February 2012 - July 2012
Startek USA Inc March 2011 - September 2011
Northern Colorado Yellow Cab March 1997 - September 2010
Primestar December 1998 - May 1999
Sykes January 1997 - December 1998
Skills
Spatial, MCS, Technical Training, Technical Management, Help Desk Management, Call Center, Microsoft Certified..., HDI Support Center..., Lean Six Sigma, HDI Team Lead, HDI Help Desk Management, Customer Service, Asset Management, Agile Methodologies, Scrum, Mobile Devices, Mobile Technology, Blackberry Enterprise..., iPhone, Project Management, Subject Matter Experts, Software Installation, Team Leadership, Team Building, Scheduling, Social Media, Employee Training, Quality Assurance, Procurement, TCP/IP, VPN, Active Directory
Education
Colorado College 1992 — 1997
Bachelor of Arts (B.A.), History, BA
Colorado College 1992 — 1992
Master of Arts (MA), Elementary Education and Teaching
US Navy 1988 — 1992
Associate of Science (AS), Electrical and Electronics Engineering
Xerox July 2012 - September 2014
TeleTech February 2012 - July 2012
Startek USA Inc March 2011 - September 2011
Northern Colorado Yellow Cab March 1997 - September 2010
Primestar December 1998 - May 1999
Sykes January 1997 - December 1998
Skills
Spatial, MCS, Technical Training, Technical Management, Help Desk Management, Call Center, Microsoft Certified..., HDI Support Center..., Lean Six Sigma, HDI Team Lead, HDI Help Desk Management, Customer Service, Asset Management, Agile Methodologies, Scrum, Mobile Devices, Mobile Technology, Blackberry Enterprise..., iPhone, Project Management, Subject Matter Experts, Software Installation, Team Leadership, Team Building, Scheduling, Social Media, Employee Training, Quality Assurance, Procurement, TCP/IP, VPN, Active Directory
Education
Colorado College 1992 — 1997
Bachelor of Arts (B.A.), History, BA
Colorado College 1992 — 1992
Master of Arts (MA), Elementary Education and Teaching
US Navy 1988 — 1992
Associate of Science (AS), Electrical and Electronics Engineering
Rebecca Sturgill Rebecca Sturgill's Sykes Experience August 2007 - October 2011
Job Student at Capella University
Industry Mental Health Care
Experience
Capella University January 2012 - Present
Sykes August 2007 - October 2011
Skills
Budgeting, Counseling, Credit Cards, human resources, Training, Human Resources, Budgets, Telecommunications
Education
Capella University 2012 — 2014
Lindsey Wilson College 2010 — 2011
Bachelor of Arts (B.A.), Human Services and Counseling
Capella University January 2012 - Present
Sykes August 2007 - October 2011
Skills
Budgeting, Counseling, Credit Cards, human resources, Training, Human Resources, Budgets, Telecommunications
Education
Capella University 2012 — 2014
Lindsey Wilson College 2010 — 2011
Bachelor of Arts (B.A.), Human Services and Counseling
Scott Gerlach Scott Gerlach's Sykes Experience August 1996 - August 1999
Job Staff Technical Support Engineer at Sybase
Industry Computer Software
Experience
SAP August 1999 - Present
Sykes August 1996 - August 1999
Sykes August 1995 - August 1996
Sykes August 1994 - August 1995
Byers School District 32-J July 1993 - June 1994
Skills
Sybase, Solaris, Unix, Software Development, SQL, Linux, HP-UX, Java, AIX, Microsoft SQL Server, Enterprise Software, Windows, TCP/IP, Integration, XML, Shell Scripting, Operating Systems, Perl, Databases, Database Administration, Technical Support, Troubleshooting, T-SQL, Relational Databases, Performance Tuning, Unix Shell Scripting, Software Documentation, Networking, Disaster Recovery, Servers
Education
Colorado State University 1991 — 1993
BS, Agricultural Education
Northeastern Junior College 1988 — 1991
AGS, Agriculture
SAP August 1999 - Present
Sykes August 1996 - August 1999
Sykes August 1995 - August 1996
Sykes August 1994 - August 1995
Byers School District 32-J July 1993 - June 1994
Skills
Sybase, Solaris, Unix, Software Development, SQL, Linux, HP-UX, Java, AIX, Microsoft SQL Server, Enterprise Software, Windows, TCP/IP, Integration, XML, Shell Scripting, Operating Systems, Perl, Databases, Database Administration, Technical Support, Troubleshooting, T-SQL, Relational Databases, Performance Tuning, Unix Shell Scripting, Software Documentation, Networking, Disaster Recovery, Servers
Education
Colorado State University 1991 — 1993
BS, Agricultural Education
Northeastern Junior College 1988 — 1991
AGS, Agriculture
Arle Lowe Arle Lowe's Sykes Experience October 2012 - Present
Job Account Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes October 2012 - Present
Sykes Assistance Services June 2010 - Present
Skills
BPO, Outsourcing, Workforce Management, Customer Experience, Service Delivery, Customer Satisfaction, Contact Centers, Team Management, Customer Service, Vendor Management, Performance Management, Operations Management, Account Management, Process Improvement, Customer Retention, CRM, Team Leadership, Employee Engagement, Management, Team Building, Call Centers, Coaching, Employee Relations, Microsoft Excel, Talent Management
Education
University of South Carolina-Columbia 2014 — 2016
Political Science and Government
Central Carolina Technical College 2012 — 2014
Associate of Arts
Sykes October 2012 - Present
Sykes Assistance Services June 2010 - Present
Skills
BPO, Outsourcing, Workforce Management, Customer Experience, Service Delivery, Customer Satisfaction, Contact Centers, Team Management, Customer Service, Vendor Management, Performance Management, Operations Management, Account Management, Process Improvement, Customer Retention, CRM, Team Leadership, Employee Engagement, Management, Team Building, Call Centers, Coaching, Employee Relations, Microsoft Excel, Talent Management
Education
University of South Carolina-Columbia 2014 — 2016
Political Science and Government
Central Carolina Technical College 2012 — 2014
Associate of Arts
Casandra Ballard Casandra Ballard's Sykes Experience January 2014 - July 2014
Job U.S. Air Force Supply Specialist and Supply Chain Management Student at Colorado Technical University
Industry Logistics and Supply Chain
Experience
Colorado Technical University January 2014 - Present
Sykes January 2014 - July 2014
US Air Force Reserve May 2008 - February 2012
United States Air Force March 2006 - May 2008
Skills
Troubleshooting, Inventory Management, Stock Control, Procurement, Customer Service, Microsoft Office, Microsoft Word, Multi Tasking, Electro-mechanical..., Data Entry, Documentations, Microsoft Excel, Type 65 WPM, Military, Shipment Consolidation..., Product Ordering
Education
Colorado Technical University 2014 — 2016
Bachelor of Science in Business Administration, Logistics/Supply Chain Management
Mississippi Gulf Coast Community College 2012 — 2013
Associate of Science (AS), Logistics Technology
Community College of the Air Force 2006 — 2013
Associate of Science (AS), Avionics Maintenance Technology/Technician
Sumter High School 2001 — 2005
Sumter High School
Colorado Technical University January 2014 - Present
Sykes January 2014 - July 2014
US Air Force Reserve May 2008 - February 2012
United States Air Force March 2006 - May 2008
Skills
Troubleshooting, Inventory Management, Stock Control, Procurement, Customer Service, Microsoft Office, Microsoft Word, Multi Tasking, Electro-mechanical..., Data Entry, Documentations, Microsoft Excel, Type 65 WPM, Military, Shipment Consolidation..., Product Ordering
Education
Colorado Technical University 2014 — 2016
Bachelor of Science in Business Administration, Logistics/Supply Chain Management
Mississippi Gulf Coast Community College 2012 — 2013
Associate of Science (AS), Logistics Technology
Community College of the Air Force 2006 — 2013
Associate of Science (AS), Avionics Maintenance Technology/Technician
Sumter High School 2001 — 2005
Sumter High School
Shaniqua Steward Shaniqua Steward's Sykes Experience September 2013 - Present
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Sykes September 2013 - Present
Lancaster Convalescent Center April 2013 - August 2013
Convergys August 2012 - April 2013
Lancaster Convalescent Center 2013 - 2013
Skills
Customer Service, Certified Nursing..., Cashiers, Call Centers, Telephone Skills, Healthcare, Cpr Certified, HIPAA, Nursing, Data Entry, Medical Terminology
Education
Central Carolina Technical College 2011 — 2014
Registered Nursing/Registered Nurse
Sykes September 2013 - Present
Lancaster Convalescent Center April 2013 - August 2013
Convergys August 2012 - April 2013
Lancaster Convalescent Center 2013 - 2013
Skills
Customer Service, Certified Nursing..., Cashiers, Call Centers, Telephone Skills, Healthcare, Cpr Certified, HIPAA, Nursing, Data Entry, Medical Terminology
Education
Central Carolina Technical College 2011 — 2014
Registered Nursing/Registered Nurse
Judit Dögei Judit Dögei's Sykes Experience July 2008 - August 2010
Job Raw material buyer at Givaudan Hungary
Industry Food Production
Experience
Givaudan Hungary March 2014 - Present
Kraft Foods Group September 2012 - March 2014
Nalco September 2010 - September 2012
Sykes July 2008 - August 2010
Hiperkom Hungária Kft July 2009 - February 2010
Skills
Hardworking, Flexible, Precise, Learning Quickly, Dynamic, Good at working ..., Customer Satisfaction, Logistics, Pricing, Retail, Procurement, Project Management, SAP, Business Process, Teamwork, Marketing, Microsoft Excel, Management, Negotiation
Education
Université Paris Sorbonne (Paris IV) 2010 — 2012
Master's degree, Human and Social Sciences
Budapesti Gazdasági Főiskola 2006 — 2010
Bachelor of Science (BSc), International Economics
Givaudan Hungary March 2014 - Present
Kraft Foods Group September 2012 - March 2014
Nalco September 2010 - September 2012
Sykes July 2008 - August 2010
Hiperkom Hungária Kft July 2009 - February 2010
Skills
Hardworking, Flexible, Precise, Learning Quickly, Dynamic, Good at working ..., Customer Satisfaction, Logistics, Pricing, Retail, Procurement, Project Management, SAP, Business Process, Teamwork, Marketing, Microsoft Excel, Management, Negotiation
Education
Université Paris Sorbonne (Paris IV) 2010 — 2012
Master's degree, Human and Social Sciences
Budapesti Gazdasági Főiskola 2006 — 2010
Bachelor of Science (BSc), International Economics
Grayson Copeland's Sykes Experience September 2013 - December 2013
Job English Teacher at Language Development Systems
Industry E-Learning
Experience
Language Development Systems January 2014 - Present
Sykes September 2013 - December 2013
AmeriCorps November 2012 - May 2013
Essex Bargain Hunt May 2012 - September 2012
Dalton State College September 2010 - November 2010
Lowe's Home Improvement February 2010 - June 2010
Skills
Cashiering, Computer Proficiency, Zoning, Receptionist Duties, Customer Returns, Organizational..., Effective Oration, Creative Writing, Persuasive Presentations, Online Article..., Proficient Search..., Galileo, Microsoft Word, Microsoft PowerPoint, Networking, Time Management, Telephone Skills, Customer Service, Retail Sales, Cash Register, Visual Merchandising, Editing, Data Entry, Critical Thinking, Store Operations, Cash Handling Experience, Loss Prevention, Merchandising, Associate Development, New Store Openings, Office Administration, New Store Development, Highly detail oriented, Teamwork, Retail, Multi-line Phone, Administrative..., Microsoft Publisher, Leadership, Team-oriented, Clerical Skills, Facebook, Close Attention to..., Research, Office Management, Organization, Oral, Learning Quickly, Sales
Education
Dalton State College 2009 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
Georgia College and State University 2008 — 2009
History
Language Development Systems January 2014 - Present
Sykes September 2013 - December 2013
AmeriCorps November 2012 - May 2013
Essex Bargain Hunt May 2012 - September 2012
Dalton State College September 2010 - November 2010
Lowe's Home Improvement February 2010 - June 2010
Skills
Cashiering, Computer Proficiency, Zoning, Receptionist Duties, Customer Returns, Organizational..., Effective Oration, Creative Writing, Persuasive Presentations, Online Article..., Proficient Search..., Galileo, Microsoft Word, Microsoft PowerPoint, Networking, Time Management, Telephone Skills, Customer Service, Retail Sales, Cash Register, Visual Merchandising, Editing, Data Entry, Critical Thinking, Store Operations, Cash Handling Experience, Loss Prevention, Merchandising, Associate Development, New Store Openings, Office Administration, New Store Development, Highly detail oriented, Teamwork, Retail, Multi-line Phone, Administrative..., Microsoft Publisher, Leadership, Team-oriented, Clerical Skills, Facebook, Close Attention to..., Research, Office Management, Organization, Oral, Learning Quickly, Sales
Education
Dalton State College 2009 — 2012
Bachelor of Arts (B.A.), English Language and Literature, General
Georgia College and State University 2008 — 2009
History
Kertina smith Kertina smith's Sykes Experience November 2014 - Present
Job Technical support
Industry Information Technology and Services
Experience
Sykes November 2014 - Present
Sykes November 2011 - Present
Pearson August 2014 - January 2015
Jackson State University January 2006 - May 2007
Education
Capella University
Master's degree, Sport psychology
Jackson State University
Master's degree, Sport and Fitness Administration/Management
Mississippi State University
Bachelor's degree, Educational Psychology
Sykes November 2014 - Present
Sykes November 2011 - Present
Pearson August 2014 - January 2015
Jackson State University January 2006 - May 2007
Education
Capella University
Master's degree, Sport psychology
Jackson State University
Master's degree, Sport and Fitness Administration/Management
Mississippi State University
Bachelor's degree, Educational Psychology
Sean Francis's Sykes Experience 1998 - 2006
Job Support Escalation Engineer at Microsoft
Industry Computer Software
Experience
Microsoft May 2011 - Present
Microsoft July 2006 - May 2011
Sykes 1998 - 2006
Skills
Microsoft Technologies, Hyper-V, Microsoft Exchange, Active Directory, Powershell, Windows Server, Microsoft SQL Server, Group Policy, System Administration, Troubleshooting, Enterprise Software, DNS, System Deployment, Cloud Computing, Servers, Virtualization
Education
Colorado Technical University 2004 — 2006
BS BA, Business, IT
Stanley 1995 — 1998
high school
Microsoft May 2011 - Present
Microsoft July 2006 - May 2011
Sykes 1998 - 2006
Skills
Microsoft Technologies, Hyper-V, Microsoft Exchange, Active Directory, Powershell, Windows Server, Microsoft SQL Server, Group Policy, System Administration, Troubleshooting, Enterprise Software, DNS, System Deployment, Cloud Computing, Servers, Virtualization
Education
Colorado Technical University 2004 — 2006
BS BA, Business, IT
Stanley 1995 — 1998
high school
Jennifer Simmons's Sykes Experience October 2013 - Present
Job
Industry Civic & Social Organization
Experience
Nevada State Democratic Party August 2014 - Present
Sykes October 2013 - Present
JCSG Services March 2010 - Present
Skills
Fundraising, Event Planning, Volunteer Management, Customer Service, Tax Preparation, Social Networking, Community Outreach, Grassroots Organizing, Political Campaigns, Public Speaking, Social Media, Marketing, Leadership, Training, Small Business, Management, Facebook, Data Entry, Nonprofits, Politics
Education
Gwinnett Technical College 2012 — 2015
Associate's Degree
Clark Atlanta University 1991 — 1993
Nevada State Democratic Party August 2014 - Present
Sykes October 2013 - Present
JCSG Services March 2010 - Present
Skills
Fundraising, Event Planning, Volunteer Management, Customer Service, Tax Preparation, Social Networking, Community Outreach, Grassroots Organizing, Political Campaigns, Public Speaking, Social Media, Marketing, Leadership, Training, Small Business, Management, Facebook, Data Entry, Nonprofits, Politics
Education
Gwinnett Technical College 2012 — 2015
Associate's Degree
Clark Atlanta University 1991 — 1993
Terezia Zsubori Terezia Zsubori's Sykes Experience October 2006 - July 2008
Job at GIRO Zrt.
Industry Financial Services
Experience
GIRO Zrt. August 2008 - Present
SYKES October 2006 - July 2008
COFACE September 2004 - July 2006
Velezvin Ltd. July 1996 - August 2004
Győri Keksz Ltd/United Biscuits September 1994 - July 1996
Győri Keksz/United Biscuits August 1991 - September 1994
Skills
Project Management, Change Management, Risk Management, Team Management, Operations Management, Customer Satisfaction, Management, Business Analysis, Outsourcing, Strategy, Team Leadership, Business Strategy, Business Development, Product Management
Education
Corvinus University of Budapest 1997 — 1999
BA, Finance
Szegedi Tudományegyetem 1992 — 1994
MSC, Marketing, Economics
Szegedi Tudományegyetem 1988 — 1991
BSC, Food Industry
GIRO Zrt. August 2008 - Present
SYKES October 2006 - July 2008
COFACE September 2004 - July 2006
Velezvin Ltd. July 1996 - August 2004
Győri Keksz Ltd/United Biscuits September 1994 - July 1996
Győri Keksz/United Biscuits August 1991 - September 1994
Skills
Project Management, Change Management, Risk Management, Team Management, Operations Management, Customer Satisfaction, Management, Business Analysis, Outsourcing, Strategy, Team Leadership, Business Strategy, Business Development, Product Management
Education
Corvinus University of Budapest 1997 — 1999
BA, Finance
Szegedi Tudományegyetem 1992 — 1994
MSC, Marketing, Economics
Szegedi Tudományegyetem 1988 — 1991
BSC, Food Industry
Heather Sutterfield-Henderson Heather Sutterfield-Henderson's Sykes Experience 1999 - 2005
Job Director of Operations at Home Instead Senior Care
Industry Individual & Family Services
Experience
Home Instead Senior Care - Conway, AR April 2010 - Present
Sykes 1999 - 2005
Skills
Nonprofits, Customer Service, Leadership, Microsoft Office, Public Speaking, Accounts Receivable, Budgets, Home Care, Staff Supervision, Accounts Payable, Office Administration, Medicaid Billing, Team Building
Education
Central Baptist College 1993 — 1994
General Studies
Morrilton High School 1989 — 1992
High School Diploma
Home Instead Senior Care - Conway, AR April 2010 - Present
Sykes 1999 - 2005
Skills
Nonprofits, Customer Service, Leadership, Microsoft Office, Public Speaking, Accounts Receivable, Budgets, Home Care, Staff Supervision, Accounts Payable, Office Administration, Medicaid Billing, Team Building
Education
Central Baptist College 1993 — 1994
General Studies
Morrilton High School 1989 — 1992
High School Diploma
Charles Cameron Charles Cameron's Sykes Experience April 2007 - February 2013
Job Customer Retention Specialist at AT&T
Industry Telecommunications
Experience
AT&T February 2013 - Present
UPS May 2012 - February 2013
Sykes April 2007 - February 2013
Skills
VoIP, Customer Retention, Telecommunications, Call Centers, MPLS, Unified Communications, Direct Sales, Solution Selling, Managed Services, Customer Experience, Account Management, Customer Satisfaction, IP, Telephony, Salesforce.com, Sales, Ethernet, Sales Operations, Customer Service, Team Leadership, Training, Process Improvement, Team Building, Leadership, Management, Performance Management
Education
Concordia University-Ann Arbor 1980 — 1982
English Language and Literature, General
Cherry Hill High School 1976 — 1980
Diploma, None
AT&T February 2013 - Present
UPS May 2012 - February 2013
Sykes April 2007 - February 2013
Skills
VoIP, Customer Retention, Telecommunications, Call Centers, MPLS, Unified Communications, Direct Sales, Solution Selling, Managed Services, Customer Experience, Account Management, Customer Satisfaction, IP, Telephony, Salesforce.com, Sales, Ethernet, Sales Operations, Customer Service, Team Leadership, Training, Process Improvement, Team Building, Leadership, Management, Performance Management
Education
Concordia University-Ann Arbor 1980 — 1982
English Language and Literature, General
Cherry Hill High School 1976 — 1980
Diploma, None
Tahirah Champion Tahirah Champion's Sykes Experience April 2013 - Present
Job Employee Relations Specialist at Sykes
Industry Human Resources
Experience
Sykes April 2013 - Present
Alpine Access September 2011 - Present
Seeking Employment as Human Resource Professional May 2011 - Present
Champion Productions, LLC August 2002 - Present
Staples September 2008 - May 2011
Corporate Express, a Staples Company March 2006 - September 2008
Great West Life September 2005 - February 2006
Anthem BCBS, Wellpoint Inc September 2003 - May 2005
Anthem, WellPoint Inc August 2002 - September 2003
Education
Colorado State University 1995 — 2000
BA of Liberal Arts, Technical Journalism and Broadcast Communication
Sykes April 2013 - Present
Alpine Access September 2011 - Present
Seeking Employment as Human Resource Professional May 2011 - Present
Champion Productions, LLC August 2002 - Present
Staples September 2008 - May 2011
Corporate Express, a Staples Company March 2006 - September 2008
Great West Life September 2005 - February 2006
Anthem BCBS, Wellpoint Inc September 2003 - May 2005
Anthem, WellPoint Inc August 2002 - September 2003
Education
Colorado State University 1995 — 2000
BA of Liberal Arts, Technical Journalism and Broadcast Communication
Barbara Neiswanger, PHR, SHRM-CP's Sykes Experience September 2006 - April 2007
Job Corporate HR Generalist, Associate Relations
Industry Human Resources
Experience
Things Remembered September 2012 - Present
The Nicholson Center August 2010 - August 2012
Youngstown State University August 2009 - December 2010
Cake Creations/The Cake Lady April 2004 - October 2009
Sykes September 2006 - April 2007
United States Air Force June 1999 - July 2001
Skills
Policy, Training, Customer Service, Time Management, Strategy, Recruiting, Performance Management, Management, Leadership, Interviews, Human Resources, Employee Relations, Employee Benefits, Conflict Resolution, Negotiation, Personnel Management
Education
Youngstown State University 2008 — 2012
Bachelor of Science, Business Administration; Human Resource Management
Community College of the Air Force 1999 — 1999
Air Traffic Control, Aeronautical Science
Things Remembered September 2012 - Present
The Nicholson Center August 2010 - August 2012
Youngstown State University August 2009 - December 2010
Cake Creations/The Cake Lady April 2004 - October 2009
Sykes September 2006 - April 2007
United States Air Force June 1999 - July 2001
Skills
Policy, Training, Customer Service, Time Management, Strategy, Recruiting, Performance Management, Management, Leadership, Interviews, Human Resources, Employee Relations, Employee Benefits, Conflict Resolution, Negotiation, Personnel Management
Education
Youngstown State University 2008 — 2012
Bachelor of Science, Business Administration; Human Resource Management
Community College of the Air Force 1999 — 1999
Air Traffic Control, Aeronautical Science
justin bergeron's Sykes Experience June 2011 - October 2013
Job Sales Representative at Bright House Networks
Industry
Experience
Bright House Networks July 2015 - Present
Bright House Networks November 2014 - March 2015
Bright House Networks June 2014 - November 2014
Linksters tap room June 2014 - July 2014
Sykes June 2011 - October 2013
Fye January 2010 - June 2011
jcpenney September 2008 - December 2009
Skills
Teamwork, Call Centers, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Telephone Skills, Critical Thinking, Data Analysis, Leadership, Team-oriented, Outlook, People Skills, Telemarketing
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor’s Degree, Marketing
Polk State College 2011 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Bright House Networks July 2015 - Present
Bright House Networks November 2014 - March 2015
Bright House Networks June 2014 - November 2014
Linksters tap room June 2014 - July 2014
Sykes June 2011 - October 2013
Fye January 2010 - June 2011
jcpenney September 2008 - December 2009
Skills
Teamwork, Call Centers, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Telephone Skills, Critical Thinking, Data Analysis, Leadership, Team-oriented, Outlook, People Skills, Telemarketing
Education
Colorado State University-Global Campus 2014 — 2016
Bachelor’s Degree, Marketing
Polk State College 2011 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Shanedra Montgomery Shanedra Montgomery's Sykes Experience July 2013 - October 2013
Job Station Agent for Envoy Air
Industry Airlines/Aviation
Experience
Envoy Air Inc., formerly American Eagle Airlines February 2014 - Present
Sykes July 2013 - October 2013
U.S. Army Reserve August 2011 - January 2013
US Army June 2007 - June 2011
Skills
Telecommunications, Time Management, Adaptability, Maturity, Active Learning, Customer Service, Energetic team player
Education
Colorado Technical University-Online 2013 — 2014
Associate's degree in Health Care Administration, Health/Health Care Administration/Management
Chaffey High School 2004 — 2007
Envoy Air Inc., formerly American Eagle Airlines February 2014 - Present
Sykes July 2013 - October 2013
U.S. Army Reserve August 2011 - January 2013
US Army June 2007 - June 2011
Skills
Telecommunications, Time Management, Adaptability, Maturity, Active Learning, Customer Service, Energetic team player
Education
Colorado Technical University-Online 2013 — 2014
Associate's degree in Health Care Administration, Health/Health Care Administration/Management
Chaffey High School 2004 — 2007
Kirsten Jepson Kirsten Jepson's Sykes Experience December 2014 - Present
Job Senior Director, Market Strategy at SYKES Enterprises, Inc
Industry Outsourcing/Offshoring
Experience
Sykes December 2014 - Present
Sykes March 2008 - Present
PDMA Tampa Bay Chapter August 2007 - August 2008
Fidelity National Information Services August 2004 - March 2008
JP Morgan Chase October 2003 - August 2004
Citibank August 1999 - October 2003
Equifax, Inc. June 1997 - August 1999
E&J Gallo Winery March 1990 - June 1994
Sears Roebuck and Company June 1986 - March 1990
Skills
Product Development, B2B Marketing, Sales Process, Sales Operations, Contact Centre, Market Analysis, Market Research, Operational Excellence, Operations Research, Product Management, Customer Experience, Market Strategy, Marketing Strategy, Contact Centers, Credit Cards, Leadership, Strategy, Call Centers, Outsourcing, Vendor Management, Strategic Partnerships, Strategic Planning, Financial Services, Product Marketing, Marketing, Forecasting, Customer Satisfaction, Training, Sales, Analysis, Management, Business Planning, B2B, Business Process, CRM, Budgets, BPO, Project Planning, Lead Generation, Analytics, Data Analysis, Segmentation, Process Improvement
Education
Creighton University
BSBA, Marketing and Business Administration
Regis University
MBA, Market Strategy and International Business
Shattuck-St.Marys
Graduate, College Prep
Sykes December 2014 - Present
Sykes March 2008 - Present
PDMA Tampa Bay Chapter August 2007 - August 2008
Fidelity National Information Services August 2004 - March 2008
JP Morgan Chase October 2003 - August 2004
Citibank August 1999 - October 2003
Equifax, Inc. June 1997 - August 1999
E&J Gallo Winery March 1990 - June 1994
Sears Roebuck and Company June 1986 - March 1990
Skills
Product Development, B2B Marketing, Sales Process, Sales Operations, Contact Centre, Market Analysis, Market Research, Operational Excellence, Operations Research, Product Management, Customer Experience, Market Strategy, Marketing Strategy, Contact Centers, Credit Cards, Leadership, Strategy, Call Centers, Outsourcing, Vendor Management, Strategic Partnerships, Strategic Planning, Financial Services, Product Marketing, Marketing, Forecasting, Customer Satisfaction, Training, Sales, Analysis, Management, Business Planning, B2B, Business Process, CRM, Budgets, BPO, Project Planning, Lead Generation, Analytics, Data Analysis, Segmentation, Process Improvement
Education
Creighton University
BSBA, Marketing and Business Administration
Regis University
MBA, Market Strategy and International Business
Shattuck-St.Marys
Graduate, College Prep
Melody Williams's Sykes Experience November 2014 - May 2015
Job Retail Marketing Manager at Bluegreen Vacations
Industry Consumer Services
Experience
Bluegreen Vacations June 2015 - Present
Sykes November 2014 - May 2015
Columbus Police Department August 2014 - December 2014
TSYS January 2012 - December 2012
Skills
Microsoft Excel, Microsoft Office, Research, Social Media, Customer Service, Microsoft Word, PowerPoint, Public Speaking, English, Strategic Planning, Teaching, Teamwork, Photoshop, Leadership, Time Management, Sales, Marketing, Team Building, Public Relations, Event Planning, Management, Event Management, Social Networking, Social Media Marketing, Marketing Strategy, Customer Satisfaction, Budgets, Hospitality, Recruiting, Call Centers, Marketing Communications, Editing, Training, Lead Generation, Sales Management, Fundraising, Retail, Payroll
Education
Columbus State University 2011 — 2015
Bachelor of Science (B.S.), Criminal Justice and Corrections
Bluegreen Vacations June 2015 - Present
Sykes November 2014 - May 2015
Columbus Police Department August 2014 - December 2014
TSYS January 2012 - December 2012
Skills
Microsoft Excel, Microsoft Office, Research, Social Media, Customer Service, Microsoft Word, PowerPoint, Public Speaking, English, Strategic Planning, Teaching, Teamwork, Photoshop, Leadership, Time Management, Sales, Marketing, Team Building, Public Relations, Event Planning, Management, Event Management, Social Networking, Social Media Marketing, Marketing Strategy, Customer Satisfaction, Budgets, Hospitality, Recruiting, Call Centers, Marketing Communications, Editing, Training, Lead Generation, Sales Management, Fundraising, Retail, Payroll
Education
Columbus State University 2011 — 2015
Bachelor of Science (B.S.), Criminal Justice and Corrections
Wren Hansen Wren Hansen's Sykes Experience May 1998 - June 2000
Job Professional Services at Satori Software
Industry Computer Software
Experience
Satori Software August 2000 - Present
Satori Software June 2009 - July 2012
Satori Software July 2006 - June 2009
Satori Software July 2002 - July 2006
Satori Software August 2000 - July 2002
Sykes May 1998 - June 2000
Skills
Enterprise Software, Integration, Software Development, Professional Services, Requirements Analysis, Leadership, Management, Sales Process, Project Management, SaaS, Salesforce.com, CRM, Software Design, Strategy, Agile Methodologies, Solution Selling, Product Management, Quality Assurance, C#, Cross-functional Team..., Visual Studio, Product Marketing, ASP.NET, Data Quality, Automated Systems, Sales Operations, Direct Marketing, Data Governance, USPS, Web Design, .NET, PRD, FSD, RFP, Software, PHP, SharePoint, Software & Data..., Integrated Systems, Risk Management, Microsoft SQL Server, Oracle, Java, Production Mail, Project Delivery, Account Management, New Business Development, Cloud Computing, Testing, B2B
Education
Walla Walla University 1998 — 1999
Electrical Engineering
Okanagan College 1997 — 1998
Electrical Engineering
Canadian University College 1995 — 1997
Chemical Engineering
Satori Software August 2000 - Present
Satori Software June 2009 - July 2012
Satori Software July 2006 - June 2009
Satori Software July 2002 - July 2006
Satori Software August 2000 - July 2002
Sykes May 1998 - June 2000
Skills
Enterprise Software, Integration, Software Development, Professional Services, Requirements Analysis, Leadership, Management, Sales Process, Project Management, SaaS, Salesforce.com, CRM, Software Design, Strategy, Agile Methodologies, Solution Selling, Product Management, Quality Assurance, C#, Cross-functional Team..., Visual Studio, Product Marketing, ASP.NET, Data Quality, Automated Systems, Sales Operations, Direct Marketing, Data Governance, USPS, Web Design, .NET, PRD, FSD, RFP, Software, PHP, SharePoint, Software & Data..., Integrated Systems, Risk Management, Microsoft SQL Server, Oracle, Java, Production Mail, Project Delivery, Account Management, New Business Development, Cloud Computing, Testing, B2B
Education
Walla Walla University 1998 — 1999
Electrical Engineering
Okanagan College 1997 — 1998
Electrical Engineering
Canadian University College 1995 — 1997
Chemical Engineering
Yeison Lara Yeison Lara's Sykes Experience November 2007 - February 2010
Job Account Executive at Principal Financial Group
Industry Financial Services
Experience
Principal Financial Group May 2015 - Present
Principal Financial Group November 2013 - May 2015
Principal Financial Group March 2012 - October 2013
ING June 2010 - March 2012
Sykes November 2007 - February 2010
SOCIETÀ DANTE ALIGHIERI, San Vito February 2000 - August 2006
Skills
Research, 401k, Series 6, Customer Service, Translation, Employee Training, Italian languages, ESL, Quality Assurance, Curriculum Development, Recruiting, Conducting Interviews, Job Fairs, Document Review, Interpreting, Individual Pension Plans, Series 63, Deferred Compensation
Education
Dante Alighieri di Roma 2003 — 2013
Scholarship on Italian Artistic and Cultural Heritage for Italian Teachers Abroad
Cornell College 2006 — 2007
Study Abroad Program, Liberal Arts and Sciences, General Studies and Humanities
ICoN 2003 — 2006
Bachelor's degree, Italian Linguistics
Universidad Latina de Costa Rica 2001 — 2005
Bachelor's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
Dante Alighieri di Camerino, Italy 2001 — 2001
Academic Scholarship to, Italian Studies
Principal Financial Group May 2015 - Present
Principal Financial Group November 2013 - May 2015
Principal Financial Group March 2012 - October 2013
ING June 2010 - March 2012
Sykes November 2007 - February 2010
SOCIETÀ DANTE ALIGHIERI, San Vito February 2000 - August 2006
Skills
Research, 401k, Series 6, Customer Service, Translation, Employee Training, Italian languages, ESL, Quality Assurance, Curriculum Development, Recruiting, Conducting Interviews, Job Fairs, Document Review, Interpreting, Individual Pension Plans, Series 63, Deferred Compensation
Education
Dante Alighieri di Roma 2003 — 2013
Scholarship on Italian Artistic and Cultural Heritage for Italian Teachers Abroad
Cornell College 2006 — 2007
Study Abroad Program, Liberal Arts and Sciences, General Studies and Humanities
ICoN 2003 — 2006
Bachelor's degree, Italian Linguistics
Universidad Latina de Costa Rica 2001 — 2005
Bachelor's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
Dante Alighieri di Camerino, Italy 2001 — 2001
Academic Scholarship to, Italian Studies
Dominique Rice Dominique Rice's Sykes Experience April 2013 - December 2013
Job Retail Professional
Industry Retail
Experience
Bottle Free Water May 2015 - Present
Body Central December 2013 - January 2015
Sykes April 2013 - December 2013
AA Self Storage June 2010 - October 2012
Pottberg, Gassman, and Hoffman January 2010 - April 2010
Public Storage March 2007 - September 2009
Jewel-Osco February 2006 - October 2008
Skills
10 Key, Microsoft Office, Cash Handeling, Cash Register, Office Operations, Accounting, Inventory, QuickBooks, Retail, Administrative..., Cash Handling, Cashiering, Customer Service, Data Entry, Filing, Sales, Fax, Telephone Skills, Time Management
Education
Columbia College 2009 — 2014
Bachelor's degree, Accounting
College of Lake County 2007 — 2009
Associate's degree, Accounting and Finance
Warren Township High School 2003 — 2007
HS Diploma, Mathematics
Bottle Free Water May 2015 - Present
Body Central December 2013 - January 2015
Sykes April 2013 - December 2013
AA Self Storage June 2010 - October 2012
Pottberg, Gassman, and Hoffman January 2010 - April 2010
Public Storage March 2007 - September 2009
Jewel-Osco February 2006 - October 2008
Skills
10 Key, Microsoft Office, Cash Handeling, Cash Register, Office Operations, Accounting, Inventory, QuickBooks, Retail, Administrative..., Cash Handling, Cashiering, Customer Service, Data Entry, Filing, Sales, Fax, Telephone Skills, Time Management
Education
Columbia College 2009 — 2014
Bachelor's degree, Accounting
College of Lake County 2007 — 2009
Associate's degree, Accounting and Finance
Warren Township High School 2003 — 2007
HS Diploma, Mathematics
Heather Renee' Heather Renee''s Sykes Experience January 2001 - January 2003
Job Career Services Peer Mentor at Clark College
Industry Higher Education
Experience
Clark College April 2014 - Present
Self Employed May 1997 - Present
Aflac January 2006 - January 2007
Sykes January 2001 - January 2003
Skills
Resume Writing, Screening Resumes, Special Needs, Administrative..., Apple Certified..., Microsoft Office, Microsoft Excel, Organization, Cooking, Cleaning, Yard Work, Foster Care, Career Counseling, Clerical Skills, Customer Service, Data Entry, Filing, Research, Training
Education
Clark College 2013 — 2016
Associate of Arts and Sciences (AAS), Radiologic Technology/Science - Radiographer
Clark College April 2014 - Present
Self Employed May 1997 - Present
Aflac January 2006 - January 2007
Sykes January 2001 - January 2003
Skills
Resume Writing, Screening Resumes, Special Needs, Administrative..., Apple Certified..., Microsoft Office, Microsoft Excel, Organization, Cooking, Cleaning, Yard Work, Foster Care, Career Counseling, Clerical Skills, Customer Service, Data Entry, Filing, Research, Training
Education
Clark College 2013 — 2016
Associate of Arts and Sciences (AAS), Radiologic Technology/Science - Radiographer
Scott Elmer's Sykes Experience May 2013 - June 2015
Job Customer Service Representative at Firstsource
Industry Information Technology and Services
Experience
Firstsource Solutions Limited June 2015 - Present
Sykes May 2013 - June 2015
Symantec 2007 - 2011
US Navy August 2001 - August 2006
Skills
Software Development, Security, Cloud Computing, SQL, Virtualization, Microsoft SQL Server, Network Security, VMware, Enterprise Software, Disaster Recovery, Network Administration
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (BS), Information Technology, 4.0 GPA to date
Naval Training Command 2001 — 2002
Information Systems Technician, "A" School
Bend Senior High School 1997 — 2001
Firstsource Solutions Limited June 2015 - Present
Sykes May 2013 - June 2015
Symantec 2007 - 2011
US Navy August 2001 - August 2006
Skills
Software Development, Security, Cloud Computing, SQL, Virtualization, Microsoft SQL Server, Network Security, VMware, Enterprise Software, Disaster Recovery, Network Administration
Education
Colorado Technical University-Online 2013 — 2016
Bachelor of Science (BS), Information Technology, 4.0 GPA to date
Naval Training Command 2001 — 2002
Information Systems Technician, "A" School
Bend Senior High School 1997 — 2001
Octavia Goode, MBA Octavia Goode, MBA's Sykes Experience August 2009 - June 2010
Job Demand Supply System Planner II at The CocaCola Company
Industry Logistics and Supply Chain
Experience
The Coca-Cola Company December 2013 - Present
Nutri-Link Technologies June 2010 - December 2013
Sykes August 2009 - June 2010
Charleston Southern University August 2006 - June 2009
Winthrop University April 2004 - May 2005
Skills
MS Office Suite, Windows, Technical Liaison, Customer Service, Budgets, Management, Accounting, IT Management, Project Management, Leadership, Coaching, Outlook, Access, Team Building, Public Speaking, Microsoft Office, Project Planning, Fundraising, Program Management, Risk Management, Customer Satisfaction, Strategic Planning, Research, PowerPoint, Data Analysis, Sales, Event Management, Team Leadership, Training, Social Media, Community Outreach, Staff Development, Microsoft Excel, Time Management, Analysis, Process Improvement, Nonprofits, Leadership Development, Social Networking, Policy, Networking, Sports, Marketing, Event Planning, Microsoft Word, Government, Inventory Management, Teamwork, Sports Management
Education
Charleston Southern University 2006 — 2009
Master's, Business Administration
Winthrop University 2000 — 2004
Bachelor of Science, Sport Management
The Coca-Cola Company December 2013 - Present
Nutri-Link Technologies June 2010 - December 2013
Sykes August 2009 - June 2010
Charleston Southern University August 2006 - June 2009
Winthrop University April 2004 - May 2005
Skills
MS Office Suite, Windows, Technical Liaison, Customer Service, Budgets, Management, Accounting, IT Management, Project Management, Leadership, Coaching, Outlook, Access, Team Building, Public Speaking, Microsoft Office, Project Planning, Fundraising, Program Management, Risk Management, Customer Satisfaction, Strategic Planning, Research, PowerPoint, Data Analysis, Sales, Event Management, Team Leadership, Training, Social Media, Community Outreach, Staff Development, Microsoft Excel, Time Management, Analysis, Process Improvement, Nonprofits, Leadership Development, Social Networking, Policy, Networking, Sports, Marketing, Event Planning, Microsoft Word, Government, Inventory Management, Teamwork, Sports Management
Education
Charleston Southern University 2006 — 2009
Master's, Business Administration
Winthrop University 2000 — 2004
Bachelor of Science, Sport Management
Matt Sirbu Matt Sirbu's Sykes Experience June 1998 - September 2000
Job Director of Storage North America at Softchoice
Industry Information Technology and Services
Experience
Softchoice Director of Storage Strategy - North AmericaDellDecember 2010 - Present
EMC Corp March 2008 - November 2010
Hewlett-Packard April 2002 - March 2008
Dell July 2001 - April 2002
Sykes June 1998 - September 2000
Skills
Storage, Solution Selling, Cloud Computing, Virtualization, Data Center, SaaS, Storage Solutions, Enterprise Storage, Storage Area Networks, Enterprise Software, Storage Virtualization, Disaster Recovery, VMware, Salesforce.com, Managed Services, Pre-sales, Hardware, CRM, Security, Channel Partners, Channel, Business Intelligence, Business Development, HP, Sales Management, Direct Sales, Account Management, Strategy, Storage Architecture, SAN, Business Continuity, Sales Operations, Integration, Professional Services, NAS, NetApp, VDI, Sales Enablement, Software Industry, High Availability, Storage Management, iSCSI, Fibre Channel, Backup Solutions, EMC Storage, Deduplication, vSphere, SMB, VMware Infrastructure, Brocade
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA, Executive Leadership
Colorado Technical University 2004 — 2005
MBA, Technology Management
University of Northern Colorado 1995 — 2000
BA, Communication
Softchoice Director of Storage Strategy - North AmericaDellDecember 2010 - Present
EMC Corp March 2008 - November 2010
Hewlett-Packard April 2002 - March 2008
Dell July 2001 - April 2002
Sykes June 1998 - September 2000
Skills
Storage, Solution Selling, Cloud Computing, Virtualization, Data Center, SaaS, Storage Solutions, Enterprise Storage, Storage Area Networks, Enterprise Software, Storage Virtualization, Disaster Recovery, VMware, Salesforce.com, Managed Services, Pre-sales, Hardware, CRM, Security, Channel Partners, Channel, Business Intelligence, Business Development, HP, Sales Management, Direct Sales, Account Management, Strategy, Storage Architecture, SAN, Business Continuity, Sales Operations, Integration, Professional Services, NAS, NetApp, VDI, Sales Enablement, Software Industry, High Availability, Storage Management, iSCSI, Fibre Channel, Backup Solutions, EMC Storage, Deduplication, vSphere, SMB, VMware Infrastructure, Brocade
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA, Executive Leadership
Colorado Technical University 2004 — 2005
MBA, Technology Management
University of Northern Colorado 1995 — 2000
BA, Communication
Jessica Huth Jessica Huth's Sykes Experience 2011 - 2012
Job Public Relations
Industry Telecommunications
Experience
Sykes 2011 - 2012
Clarendon County 911 May 2003 - October 2005
Sears Portraits Studio October 2001 - February 2005
Dermatology and Skin Surgery August 2002 - February 2003
Education
Central Carolina Technical College
Criminal Justice and Corrections
Sykes 2011 - 2012
Clarendon County 911 May 2003 - October 2005
Sears Portraits Studio October 2001 - February 2005
Dermatology and Skin Surgery August 2002 - February 2003
Education
Central Carolina Technical College
Criminal Justice and Corrections
Patrick Fay Patrick Fay's Sykes Experience June 1998 - December 1999
Job Director of Graphics at Fay Engineering Accidents Explained.
Industry Legal Services
Experience
Fay Engineering Corp. June 1999 - Present
Sykes June 1998 - December 1999
Sykes 1996 - 1998
Sykes 1994 - 1996
Decisioneering, Inc. 1991 - 1994
Skills
Media Production, Multimedia, Computer Graphics, User Interface Design, Computer Animation, User Experience, User Experience Design, Creative Direction, Motion Graphics, Animation, Mac, User Interface, Localization, Web Design, 3D, Public Speaking, Leadership, Training, Team Building, Team Leadership, Management, Contract Negotiation, Customer Service, Sales Management, New Business Development, Program Management
Education
Colorado State University 1986 — 1991
B.S., Computer Science
Fay Engineering Corp. June 1999 - Present
Sykes June 1998 - December 1999
Sykes 1996 - 1998
Sykes 1994 - 1996
Decisioneering, Inc. 1991 - 1994
Skills
Media Production, Multimedia, Computer Graphics, User Interface Design, Computer Animation, User Experience, User Experience Design, Creative Direction, Motion Graphics, Animation, Mac, User Interface, Localization, Web Design, 3D, Public Speaking, Leadership, Training, Team Building, Team Leadership, Management, Contract Negotiation, Customer Service, Sales Management, New Business Development, Program Management
Education
Colorado State University 1986 — 1991
B.S., Computer Science
Eselase Hosi Eselase Hosi's Sykes Experience November 2011 - May 2012
Job Relationship Manager at Bank of America
Industry Banking
Experience
Bank of America April 2015 - Present
Sprint January 2014 - March 2015
3M May 2013 - August 2013
Parry & Company Limited June 2012 - August 2012
Sykes November 2011 - May 2012
Tucker Rocky Distributing February 2010 - August 2010
Moulder's Collision Center June 2009 - September 2009
Skills
Microsoft Office, Adobe Creative Suite, Cash Handling,..., Customer Service, Sales Presentation, Sales Presentations, Price..., Corporate Website..., Tradeshow Representation, Cold Calling, Sales Prospecting, Customer Need Assessment, Product Distribution, Introducing New Products, New Client Acquisitions, Product Promotion, Referrals, Public Speaking, Microsoft Excel, Sales, CRM, Marketing, Teamwork, Microsoft Word, Management, Research, PowerPoint
Education
Northern Illinois University 2012 — 2014
Bachelor of Science (BS), Economics and Finance
College of DuPage 2011 — 2012
Associate of Arts (AA), General Studies
University of Illinois at Chicago 2010 — 2011
Undecided, General Studies
Bank of America April 2015 - Present
Sprint January 2014 - March 2015
3M May 2013 - August 2013
Parry & Company Limited June 2012 - August 2012
Sykes November 2011 - May 2012
Tucker Rocky Distributing February 2010 - August 2010
Moulder's Collision Center June 2009 - September 2009
Skills
Microsoft Office, Adobe Creative Suite, Cash Handling,..., Customer Service, Sales Presentation, Sales Presentations, Price..., Corporate Website..., Tradeshow Representation, Cold Calling, Sales Prospecting, Customer Need Assessment, Product Distribution, Introducing New Products, New Client Acquisitions, Product Promotion, Referrals, Public Speaking, Microsoft Excel, Sales, CRM, Marketing, Teamwork, Microsoft Word, Management, Research, PowerPoint
Education
Northern Illinois University 2012 — 2014
Bachelor of Science (BS), Economics and Finance
College of DuPage 2011 — 2012
Associate of Arts (AA), General Studies
University of Illinois at Chicago 2010 — 2011
Undecided, General Studies
Freeman Brown's Sykes Experience January 2011 - June 2011
Job Nursing Student
Industry Hospital & Health Care
Experience
McLeod Health June 2015 - Present
Army National Guard June 2009 - July 2015
Sears Holdings Corporation November 2013 - February 2015
South Carolina Department of Corrections June 2011 - September 2013
Sykes January 2011 - June 2011
Skills
Criminal Justice, Enforcement, Firearms, Public Safety, Corrections, Law Enforcement..., Human Resources, Customer Service, IT Management, Information Technology, Security Clearance, Problem Solving, SharePoint Designer, HVAC, Quality Assurance, English grammar, Microsoft Office, TCP/IP, Communication Skills, Cpr Certified, BLS, Physical Security, Military, Active DoD Secret..., Security, Army, Counterintelligence, Tactics, Training, Personal Security, Counterterrorism, Force Protection, Intelligence, Security+, Weapons, First Responder, Intelligence Analysis, Leadership, Military Experience
Education
Florence-Darlington Technical College 2015 — 2017
Associate's degree Nursing, Registered Nursing/Registered Nurse
Central Texas College 2012 — 2012
South Carolina State University 2009 — 2010
McLeod Health June 2015 - Present
Army National Guard June 2009 - July 2015
Sears Holdings Corporation November 2013 - February 2015
South Carolina Department of Corrections June 2011 - September 2013
Sykes January 2011 - June 2011
Skills
Criminal Justice, Enforcement, Firearms, Public Safety, Corrections, Law Enforcement..., Human Resources, Customer Service, IT Management, Information Technology, Security Clearance, Problem Solving, SharePoint Designer, HVAC, Quality Assurance, English grammar, Microsoft Office, TCP/IP, Communication Skills, Cpr Certified, BLS, Physical Security, Military, Active DoD Secret..., Security, Army, Counterintelligence, Tactics, Training, Personal Security, Counterterrorism, Force Protection, Intelligence, Security+, Weapons, First Responder, Intelligence Analysis, Leadership, Military Experience
Education
Florence-Darlington Technical College 2015 — 2017
Associate's degree Nursing, Registered Nursing/Registered Nurse
Central Texas College 2012 — 2012
South Carolina State University 2009 — 2010
David McKinney David McKinney's Sykes Experience June 1999 - December 1999
Job Director of Security/Networks at Zenedge Sr. Security Specialist Network Architect Technology Builder
Industry Information Technology and Services
Experience
Zenedge - Cybersecurity WAF DDoS CDN January 2015 - Present
Akamai Technologies February 2014 - January 2015
Prolexic Technologies February 2004 - February 2014
Prolexic Technologies February 2004 - February 2014
Telecom Logistics S.A. January 2010 - January 2013
CRAcoustics January 1998 - August 2006
Studio Nine January 1996 - August 2006
American Data Networks (Previously Digital Solutions) December 1999 - February 2001
Sykes June 1999 - December 1999
Acer November 1998 - November 1999
Skills
Entrepreneurship, Technological Innovation, Network Architecture, Network Design, Network Security, Network Engineering, Routing, BGPv4, OSPF, IPSec, EIGRP, MPLS, TCP/IP, Deep Packet Inspection, Tcpdump, Wireshark, Load Balancing, VLAN, SNMP, DNS, Linux, IPv6, Troubleshooting, Cisco IOS, JUNOS, Brocade, Quagga, Unix, Netflow, Mitigation, Mac OS X, Music Production, Bind, VRF, GRE tunnels, BGP, Firewalls, Juniper Technologies, Cloud Computing, Data Center, Security, Juniper Switches
Education
Conservatory of Recording Arts and Sciences 1991 — 1993
Bachelor of Arts (B.A.)
Zenedge - Cybersecurity WAF DDoS CDN January 2015 - Present
Akamai Technologies February 2014 - January 2015
Prolexic Technologies February 2004 - February 2014
Prolexic Technologies February 2004 - February 2014
Telecom Logistics S.A. January 2010 - January 2013
CRAcoustics January 1998 - August 2006
Studio Nine January 1996 - August 2006
American Data Networks (Previously Digital Solutions) December 1999 - February 2001
Sykes June 1999 - December 1999
Acer November 1998 - November 1999
Skills
Entrepreneurship, Technological Innovation, Network Architecture, Network Design, Network Security, Network Engineering, Routing, BGPv4, OSPF, IPSec, EIGRP, MPLS, TCP/IP, Deep Packet Inspection, Tcpdump, Wireshark, Load Balancing, VLAN, SNMP, DNS, Linux, IPv6, Troubleshooting, Cisco IOS, JUNOS, Brocade, Quagga, Unix, Netflow, Mitigation, Mac OS X, Music Production, Bind, VRF, GRE tunnels, BGP, Firewalls, Juniper Technologies, Cloud Computing, Data Center, Security, Juniper Switches
Education
Conservatory of Recording Arts and Sciences 1991 — 1993
Bachelor of Arts (B.A.)
Daniel Weimer Daniel Weimer's Sykes Experience June 2012 - December 2012
Job System Administrator at Business Technology Partners
Industry Computer Hardware
Experience
Business Technology Partners August 2015 - Present
Inner Link Technologies May 2013 - August 2015
Sykes June 2012 - December 2012
Computer upgraders June 2011 - March 2012
Skills
HTML, CSS, Operating Systems, Computer Hardware, Software Installation, Windows 7, Windows, Network Administration, Troubleshooting, Active Directory, Wireless Networking, Web Design, Information Technology
Education
Western Governors University 2015 — 2019
Bachelor’s Degree, Network and System Administration/Administrator
Central Carolina Technical College
Computer Science
Sumter High School
Business Technology Partners August 2015 - Present
Inner Link Technologies May 2013 - August 2015
Sykes June 2012 - December 2012
Computer upgraders June 2011 - March 2012
Skills
HTML, CSS, Operating Systems, Computer Hardware, Software Installation, Windows 7, Windows, Network Administration, Troubleshooting, Active Directory, Wireless Networking, Web Design, Information Technology
Education
Western Governors University 2015 — 2019
Bachelor’s Degree, Network and System Administration/Administrator
Central Carolina Technical College
Computer Science
Sumter High School
Peter Kastner Peter Kastner's Sykes Experience February 2011 - May 2011
Job Customer Service Representative at BP
Industry Oil & Energy
Experience
BP February 2013 - Present
Samsung September 2011 - January 2013
Sykes February 2011 - May 2011
Skills
Customer Service, Communication, Intercultural..., Marketing Communications, Corporate Social..., Social Media, Translation, CSRs, Social Media Marketing, Online Marketing, Mobile Communications, Communication Training, Customer Experience, Customer Support, International Relations, Internal Audit, Oil & Gas Industry, Oil Industry, Mobile Devices, Mobile Phone Industry, Microsoft Office, Microsoft Excel, Microsoft Word, Sony Vegas, Driving License, Foreign Languages, Czech, Hungarian, English, Interpreting, Simultaneous..., Cultural Diplomacy, Media Studies, Cross-cultural..., SAP, Siebel, JD Edwards, Interpersonal..., Marketing Management, Presentation Skills, Management, Business Strategy
Education
Corvinus University of Budapest 2010 — 2012
Communication and Media Studies Expert MA, International and Intercultural Communication
Budapest College of Communication and Business 2007 — 2010
Communication Expert BA, International and Intercultural Communication
BP February 2013 - Present
Samsung September 2011 - January 2013
Sykes February 2011 - May 2011
Skills
Customer Service, Communication, Intercultural..., Marketing Communications, Corporate Social..., Social Media, Translation, CSRs, Social Media Marketing, Online Marketing, Mobile Communications, Communication Training, Customer Experience, Customer Support, International Relations, Internal Audit, Oil & Gas Industry, Oil Industry, Mobile Devices, Mobile Phone Industry, Microsoft Office, Microsoft Excel, Microsoft Word, Sony Vegas, Driving License, Foreign Languages, Czech, Hungarian, English, Interpreting, Simultaneous..., Cultural Diplomacy, Media Studies, Cross-cultural..., SAP, Siebel, JD Edwards, Interpersonal..., Marketing Management, Presentation Skills, Management, Business Strategy
Education
Corvinus University of Budapest 2010 — 2012
Communication and Media Studies Expert MA, International and Intercultural Communication
Budapest College of Communication and Business 2007 — 2010
Communication Expert BA, International and Intercultural Communication
Renee' Royland-Sanchez Renee' Royland-Sanchez's Sykes Experience November 2012 - June 2013
Job Human Services Managment
Industry Nonprofit Organization Management
Experience
Sykes November 2012 - June 2013
Cutrale March 2009 - June 2009
Fleet Products November 2003 - June 2006
Video King November 2001 - January 2004
Skills
Community Outreach, Leadership, Program Development, Leadership Development, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Event Planning, Time Management, Data Entry, Teamwork, Microsoft Excel, Call Centers, Training, Management, Telecommunications, Account Management, Vendor Management, Team Building, Strategic Planning
Education
Capella University 2015 — 2017
Master's Degree, Studies in Human Behavior with a specialization in Human Behavior, Started March 6th, 2015.
Capella University 2014 — 2014
Post-Baccalaureate Certification, Human Services, General-Specialization in Social and Community Resources, A
University of Phoenix 2009 — 2012
Bacholors of Social Science in Human Services Management, Human Development, Family Studies, and Related Services, 3.57 GPA
Florida Technical College 2001 — 2003
Associate's Degree, Associates of Social Science in Business Management, 4.0 GPA
Sykes November 2012 - June 2013
Cutrale March 2009 - June 2009
Fleet Products November 2003 - June 2006
Video King November 2001 - January 2004
Skills
Community Outreach, Leadership, Program Development, Leadership Development, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Event Planning, Time Management, Data Entry, Teamwork, Microsoft Excel, Call Centers, Training, Management, Telecommunications, Account Management, Vendor Management, Team Building, Strategic Planning
Education
Capella University 2015 — 2017
Master's Degree, Studies in Human Behavior with a specialization in Human Behavior, Started March 6th, 2015.
Capella University 2014 — 2014
Post-Baccalaureate Certification, Human Services, General-Specialization in Social and Community Resources, A
University of Phoenix 2009 — 2012
Bacholors of Social Science in Human Services Management, Human Development, Family Studies, and Related Services, 3.57 GPA
Florida Technical College 2001 — 2003
Associate's Degree, Associates of Social Science in Business Management, 4.0 GPA
Nathan Scheribel's Sykes Experience October 2014 - Present
Job Turning data into information, and information into insight
Industry Outsourcing/Offshoring
Experience
Sykes October 2014 - Present
Sykes Enterprises September 2010 - Present
Education
Colorado State University 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology
University of Colorado Denver 2001 — 2005
Bachelor of Science (BS)
Douglas County High School 1996 — 2000
Sykes October 2014 - Present
Sykes Enterprises September 2010 - Present
Education
Colorado State University 2013 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology
University of Colorado Denver 2001 — 2005
Bachelor of Science (BS)
Douglas County High School 1996 — 2000
Stine Stephanie Stine Stephanie's Sykes Experience November 2012 - February 2015
Job Account Manager at Sykes Enterprises, Inc.
Industry
Experience
Sykes Enterprises, Inc. February 2015 - Present
Sykes November 2012 - February 2015
Sykes May 2011 - November 2012
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Call Centers, Team Management, Quality Assurance, Performance Management, Operations Management, Team Leadership, Customer Satisfaction, Process Improvement, Troubleshooting, Recruiting, Coaching, Training, Customer Experience, BPO, COPC, eWFM, COPC Registered..., IEX, CSAT, Impact 360, Contact Center..., Contact Center..., Call Monitoring, NICE Call Recording, Call Center Development, Workforce Management
Education
Carl Albert State College 2007 — 2009
Associate of Arts (AA), Allied Health and Medical Assisting Services
Sykes Enterprises, Inc. February 2015 - Present
Sykes November 2012 - February 2015
Sykes May 2011 - November 2012
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Call Centers, Team Management, Quality Assurance, Performance Management, Operations Management, Team Leadership, Customer Satisfaction, Process Improvement, Troubleshooting, Recruiting, Coaching, Training, Customer Experience, BPO, COPC, eWFM, COPC Registered..., IEX, CSAT, Impact 360, Contact Center..., Contact Center..., Call Monitoring, NICE Call Recording, Call Center Development, Workforce Management
Education
Carl Albert State College 2007 — 2009
Associate of Arts (AA), Allied Health and Medical Assisting Services
Geneva Green Geneva Green's Sykes Experience July 2012 - November 2012
Job LACES Coordinator at McCormick County School District
Industry Consumer Services
Experience
McCormick County School District January 2014 - Present
McCormick County School District August 2013 - January 2014
McCormick County School District February 2013 - May 2013
Sykes July 2012 - November 2012
Enterprise Rent-A-Car May 2011 - August 2011
Clemson University August 2010 - May 2011
Skills
PowerPoint, Microsoft Word, Student Affairs, Microsoft Excel, Teamwork, Time Management, Microsoft Office, Data Entry, SPSS, Access, Event Planning, Critical Thinking, Sales, Customer Service, Leadership, Social Media, Social Networking, Data Analysis
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Clemson University - College of Business and Behavioral Science 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
McCormick County School District January 2014 - Present
McCormick County School District August 2013 - January 2014
McCormick County School District February 2013 - May 2013
Sykes July 2012 - November 2012
Enterprise Rent-A-Car May 2011 - August 2011
Clemson University August 2010 - May 2011
Skills
PowerPoint, Microsoft Word, Student Affairs, Microsoft Excel, Teamwork, Time Management, Microsoft Office, Data Entry, SPSS, Access, Event Planning, Critical Thinking, Sales, Customer Service, Leadership, Social Media, Social Networking, Data Analysis
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Clemson University - College of Business and Behavioral Science 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Bessie Peterson Bessie Peterson's Sykes Experience October 2010 - December 2012
Job RETIRED
Industry
Experience
Sykes October 2010 - December 2012
International Paper October 1983 - June 2009
Education
Central Carolina Technical College
Business Management
Sykes October 2010 - December 2012
International Paper October 1983 - June 2009
Education
Central Carolina Technical College
Business Management
Tonya Franklin-Stephen's Sykes Experience September 2010 - Present
Job Operations Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes September 2010 - Present
Sykes July 2009 - September 2010
BlueCross BlueShield of South Carolina January 2001 - August 2004
Federal-Mogul Holdings Corporation March 1996 - January 2001
Skills
Operations Management, Team Management, Corporate Finance, Banking
Education
Columbia Southern University 2010 — 2012
Bachelor of Science (B.S.), Occupational Safety and Health
Southern Wesleyan University 2002 — 2005
Associate of Science (A.S.), Business
Sykes September 2010 - Present
Sykes July 2009 - September 2010
BlueCross BlueShield of South Carolina January 2001 - August 2004
Federal-Mogul Holdings Corporation March 1996 - January 2001
Skills
Operations Management, Team Management, Corporate Finance, Banking
Education
Columbia Southern University 2010 — 2012
Bachelor of Science (B.S.), Occupational Safety and Health
Southern Wesleyan University 2002 — 2005
Associate of Science (A.S.), Business
Jerry Woodlock Jerry Woodlock's Sykes Experience 1999 - 2000
Job Senior Software Developer at Triad Retail Media
Industry Internet
Experience
Triad Retail Media July 2011 - Present
Bayshore Solutions June 2008 - July 2011
Internet Development Services 2006 - 2008
Nielsen Media Research 2001 - 2006
Mediabrowser 2000 - 2001
Sykes 1999 - 2000
Sypris Electronics 1999 - 2000
Omron January 1998 - April 1999
Biwater 1997 - 1998
Microsense Systems 1996 - 1997
Skills
.Net Web Development, Ektron Content..., jQuery, Microsoft Sql Server
Education
Cornell University 1986 — 1990
Bachelor of Science, Electrical Engineering
St. Ignatius High School 1982 — 1986
Triad Retail Media July 2011 - Present
Bayshore Solutions June 2008 - July 2011
Internet Development Services 2006 - 2008
Nielsen Media Research 2001 - 2006
Mediabrowser 2000 - 2001
Sykes 1999 - 2000
Sypris Electronics 1999 - 2000
Omron January 1998 - April 1999
Biwater 1997 - 1998
Microsense Systems 1996 - 1997
Skills
.Net Web Development, Ektron Content..., jQuery, Microsoft Sql Server
Education
Cornell University 1986 — 1990
Bachelor of Science, Electrical Engineering
St. Ignatius High School 1982 — 1986
Ravin Martin Ravin Martin's Sykes Experience February 2008 - October 2008
Job Student at Davenport University
Industry Consumer Services
Experience
Vision IT October 2008 - April 2009
Sykes February 2008 - October 2008
Sykes International April 2005 - October 2008
GC Services June 2005 - February 2008
Skills
Customer Service, Data Entry, Spreadsheets, Time Management
Education
Davenport University 2005 — 2012
Bachelors, Business Management
Vision IT October 2008 - April 2009
Sykes February 2008 - October 2008
Sykes International April 2005 - October 2008
GC Services June 2005 - February 2008
Skills
Customer Service, Data Entry, Spreadsheets, Time Management
Education
Davenport University 2005 — 2012
Bachelors, Business Management
Elisa McClung Elisa McClung's Sykes Experience May 2014 - Present
Job Technical Support at Sykes
Industry Consumer Services
Experience
Sykes May 2014 - Present
Issues & Answers Network, Inc. October 2007 - August 2011
Community College of Aurora October 2008 - October 2009
Subway April 2006 - October 2008
Olan Mills Studios September 2005 - June 2006
First Call Temporary Services March 2001 - October 2003
Manpower Temporary Services August 1992 - September 2000
B & C Video May 1994 - September 1995
Connersville Inn February 1989 - March 1994
Skills
Training, Process Scheduler, Customer Service, Sales, Manufacturing, PowerPoint, Microsoft Office, Leadership, Marketing, Management, Budgets
Education
Post University 2011 — 2013
Counseling Psychology
University of Phoenix 2011 — 2012
AAPSY
Community College of Aurora 2008 — 2010
AAS, Computer Information Systems
Ivy Tech Community College 1990 — 1991
Business Management
Sykes May 2014 - Present
Issues & Answers Network, Inc. October 2007 - August 2011
Community College of Aurora October 2008 - October 2009
Subway April 2006 - October 2008
Olan Mills Studios September 2005 - June 2006
First Call Temporary Services March 2001 - October 2003
Manpower Temporary Services August 1992 - September 2000
B & C Video May 1994 - September 1995
Connersville Inn February 1989 - March 1994
Skills
Training, Process Scheduler, Customer Service, Sales, Manufacturing, PowerPoint, Microsoft Office, Leadership, Marketing, Management, Budgets
Education
Post University 2011 — 2013
Counseling Psychology
University of Phoenix 2011 — 2012
AAPSY
Community College of Aurora 2008 — 2010
AAS, Computer Information Systems
Ivy Tech Community College 1990 — 1991
Business Management
Szandra Szakszon's Sykes Experience October 2013 - August 2014
Job Student (MSc) at Corvinus University of Budapest
Industry Marketing and Advertising
Experience
Sykes October 2013 - August 2014
Future of Media Ltd. December 2011 - May 2012
Education
Budapest Corvinus University 2008 — 2012
Bachelor of Arts (BA), Commerce and Marketing
Budapest Corvinus University
Master of Science (MSc), Marketing
Sykes October 2013 - August 2014
Future of Media Ltd. December 2011 - May 2012
Education
Budapest Corvinus University 2008 — 2012
Bachelor of Arts (BA), Commerce and Marketing
Budapest Corvinus University
Master of Science (MSc), Marketing
Pamela Dyckhoff (Hitchcock) Pamela Dyckhoff (Hitchcock)'s Sykes Experience November 2011 - March 2012
Job Instructional Designer and Trainer at EGS
Industry E-Learning
Experience
EGS March 2015 - Present
John Deere December 2013 - November 2014
American Income Life 2013 - 2013
Sykes November 2011 - March 2012
Confidential August 2009 - July 2011
Customer Value Partners April 2007 - April 2008
Availity 2006 - 2006
Pearson 2003 - 2006
APAC Customer Services 1998 - January 2003
Skills
Vendor Management, CRM, Program Management, Customer Experience, Call Centers, Employee Training, Leadership, Strategy, Customer Service, Management, Auditing, Call Center, Content Development, Project Management, Client Relationship..., 360 Feedback, Business Process, Performance Improvement, Customer Satisfaction, Start-ups, Adobe Creative Suite, Google Apps, Google Docs, Flash Animation, Client Communications, Social Networking, Software Documentation, Analytics, Analysis, Mac OS X, Business Management, Customer Feedback, Training & Development, Visual Communication, Drawing, Feedback, Human Resources, Visual Storytelling, Creative Problem Solving, Contract Management, Garageband, iWeb, Multilingual, Online Gaming, Employee Management, Reporting & Analysis, Interactive Storytelling, Captivate, Multimedia Storytelling, Training
Education
Western Illinois University 2012 — 2014
MS. ED with certification, Educational Interdisciplinary Studies focusing on TESOL certification
Full Sail University 2008 — 2009
Masters, Educational Media Design and Technology
Capella University 2003 — 2007
Bachelor of Science, Business Administration, Performance Improvement ROI and Behavioral studies
Westwood College - Denver North
Bachelors, Animation
EGS March 2015 - Present
John Deere December 2013 - November 2014
American Income Life 2013 - 2013
Sykes November 2011 - March 2012
Confidential August 2009 - July 2011
Customer Value Partners April 2007 - April 2008
Availity 2006 - 2006
Pearson 2003 - 2006
APAC Customer Services 1998 - January 2003
Skills
Vendor Management, CRM, Program Management, Customer Experience, Call Centers, Employee Training, Leadership, Strategy, Customer Service, Management, Auditing, Call Center, Content Development, Project Management, Client Relationship..., 360 Feedback, Business Process, Performance Improvement, Customer Satisfaction, Start-ups, Adobe Creative Suite, Google Apps, Google Docs, Flash Animation, Client Communications, Social Networking, Software Documentation, Analytics, Analysis, Mac OS X, Business Management, Customer Feedback, Training & Development, Visual Communication, Drawing, Feedback, Human Resources, Visual Storytelling, Creative Problem Solving, Contract Management, Garageband, iWeb, Multilingual, Online Gaming, Employee Management, Reporting & Analysis, Interactive Storytelling, Captivate, Multimedia Storytelling, Training
Education
Western Illinois University 2012 — 2014
MS. ED with certification, Educational Interdisciplinary Studies focusing on TESOL certification
Full Sail University 2008 — 2009
Masters, Educational Media Design and Technology
Capella University 2003 — 2007
Bachelor of Science, Business Administration, Performance Improvement ROI and Behavioral studies
Westwood College - Denver North
Bachelors, Animation
Carol Hoppes Carol Hoppes's Sykes Experience October 2001 - June 2004
Job Customer Care Representative
Industry Consumer Services
Experience
Asurion September 2006 - Present
University Survey Center at the Docking Institute January 2006 - May 2006
Sykes October 2001 - June 2004
Education
Colorado Technical University-Online 2006 — 2007
Master of Science (MS), Computer and Information Systems Security/Information Assurance
Fort Hays State University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Northwest College (University) 1978 — 1979
Asurion September 2006 - Present
University Survey Center at the Docking Institute January 2006 - May 2006
Sykes October 2001 - June 2004
Education
Colorado Technical University-Online 2006 — 2007
Master of Science (MS), Computer and Information Systems Security/Information Assurance
Fort Hays State University 2004 — 2006
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Northwest College (University) 1978 — 1979
Tony Fresco Tony Fresco's Sykes Experience September 2011 - May 2012
Job PC Technician at Florida Hospital North Pinellas
Industry Computer Hardware
Experience
Florida Hospital North Pinellas April 2013 - Present
Peak Systems, Inc. June 2012 - April 2013
Currently seeking new opportunities May 2012 - June 2012
Sykes September 2011 - May 2012
Currently Unemployed June 2011 - August 2011
Wachovia, A Wells Fargo Company November 2010 - June 2011
DSC Computers January 2010 - November 2010
Searching for a new oportunity May 2009 - November 2010
Sovereign Bank May 2008 - May 2009
Sovereign Bank March 2006 - May 2008
Skills
End User Training, Active Directory, Data Migration, Computer Hardware..., Computer Hardware..., Windows NT/XP/7, Network Connectivity, Ghost Imaging, Clonezilla, MS Office, Software Installation, Help Desk Support, Inventory Control, POS Installation, MS Exchange, Cisco Call Manager, Microsoft Exchange, Windows Server, Computer Hardware, Troubleshooting, Windows 7, XP, Microsoft Office, Laptops, Operating Systems, Windows XP, Wireless Networking, A Certified, Technical Support, Networking, System Deployment, Disaster Recovery, Hardware, Windows Vista, Information Technology, Training, Windows, Management, Cisco Technologies, Software Documentation, Process Improvement, Customer Service, Servers, IT Operations, IT Management, Printers, Team Building, Leadership, Vendor Management
Education
Berks Technical Institute 1997 — 1998
AST, Electronics, Networks and Software Technologies
Community College of the Air Force 1978 — 1980
AAS, Administrative Assitant
Reading Area Community College 1974 — 1976
AAS, Business Management
Florida Hospital North Pinellas April 2013 - Present
Peak Systems, Inc. June 2012 - April 2013
Currently seeking new opportunities May 2012 - June 2012
Sykes September 2011 - May 2012
Currently Unemployed June 2011 - August 2011
Wachovia, A Wells Fargo Company November 2010 - June 2011
DSC Computers January 2010 - November 2010
Searching for a new oportunity May 2009 - November 2010
Sovereign Bank May 2008 - May 2009
Sovereign Bank March 2006 - May 2008
Skills
End User Training, Active Directory, Data Migration, Computer Hardware..., Computer Hardware..., Windows NT/XP/7, Network Connectivity, Ghost Imaging, Clonezilla, MS Office, Software Installation, Help Desk Support, Inventory Control, POS Installation, MS Exchange, Cisco Call Manager, Microsoft Exchange, Windows Server, Computer Hardware, Troubleshooting, Windows 7, XP, Microsoft Office, Laptops, Operating Systems, Windows XP, Wireless Networking, A Certified, Technical Support, Networking, System Deployment, Disaster Recovery, Hardware, Windows Vista, Information Technology, Training, Windows, Management, Cisco Technologies, Software Documentation, Process Improvement, Customer Service, Servers, IT Operations, IT Management, Printers, Team Building, Leadership, Vendor Management
Education
Berks Technical Institute 1997 — 1998
AST, Electronics, Networks and Software Technologies
Community College of the Air Force 1978 — 1980
AAS, Administrative Assitant
Reading Area Community College 1974 — 1976
AAS, Business Management
Perez Vivian Perez Vivian's Sykes Experience February 2013 - April 2014
Job
Industry Computer & Network Security
Experience
Time Warner Cable March 2014 - Present
Sykes February 2013 - April 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Call Centers, Troubleshooting, Customer Satisfaction, Technical Support, Windows
Education
Central Carolina Technical College 2006 — 2014
Associate's degree, Information Technology
Time Warner Cable March 2014 - Present
Sykes February 2013 - April 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Customer Service, Call Centers, Troubleshooting, Customer Satisfaction, Technical Support, Windows
Education
Central Carolina Technical College 2006 — 2014
Associate's degree, Information Technology
Daniel Chernacov Daniel Chernacov's Sykes Experience December 2004 - August 2005
Job Sr Apps Development Representative at NRECA
Industry Information Technology and Services
Experience
NRECA January 2013 - December 2014
NRECA March 2011 - December 2012
NRECA November 2009 - March 2011
Experian September 2008 - September 2009
Hewlett Packard May 2007 - September 2008
Dell - Alienware February 2006 - April 2007
Sykes December 2004 - August 2005
Skills
Databases, Software Development, Project Management, Oracle, Linux, Agile Methodologies, SQL, Analysis, Integration, HTML, Troubleshooting, Business Analysis, Requirements Analysis, SDLC, MySQL, Servers, SharePoint, JavaScript, jQuery, Windows, Operating Systems, Problem Management, XSLT
Education
Cornell University - Johnson Graduate School of Management 2015 — 2017
Master of Business Administration (M.B.A.)
Queen's University 2015 — 2017
Master of Business Administration (M.B.A.)
Universidad Latina de Costa Rica 2006 — 2009
Bachelors degree, Systems EngineeringPresent
Universidad Latina de Costa Rica 2003 — 2006
Bachelors degree, Marketing and Advertising
NRECA January 2013 - December 2014
NRECA March 2011 - December 2012
NRECA November 2009 - March 2011
Experian September 2008 - September 2009
Hewlett Packard May 2007 - September 2008
Dell - Alienware February 2006 - April 2007
Sykes December 2004 - August 2005
Skills
Databases, Software Development, Project Management, Oracle, Linux, Agile Methodologies, SQL, Analysis, Integration, HTML, Troubleshooting, Business Analysis, Requirements Analysis, SDLC, MySQL, Servers, SharePoint, JavaScript, jQuery, Windows, Operating Systems, Problem Management, XSLT
Education
Cornell University - Johnson Graduate School of Management 2015 — 2017
Master of Business Administration (M.B.A.)
Queen's University 2015 — 2017
Master of Business Administration (M.B.A.)
Universidad Latina de Costa Rica 2006 — 2009
Bachelors degree, Systems EngineeringPresent
Universidad Latina de Costa Rica 2003 — 2006
Bachelors degree, Marketing and Advertising
Daryn Ridenour's Sykes Experience February 1998 - February 1999
Job HR Specialist at Colorado Department of Regulatory Agencies
Industry Human Resources
Experience
Colorado Department of Regulatory Agencies - DORA April 2015 - Present
Colorado Department of Human Services - CDHS May 2013 - April 2015
Progressive Insurance November 2007 - May 2013
Progressive Insurance January 2005 - November 2007
Perot Systems Government Services February 1999 - January 2005
Sykes February 1998 - February 1999
ADVANCED SYSTEMS ENGINEERING January 1997 - February 1998
ADAMS COMMUNITY CORRECTIONS February 1996 - January 1997
AEROTEK CONTRACT ENGINEERING July 1994 - December 1995
Skills
Recruiting, Interviews, Talent Management, Human Resources, Performance Management, Employee Relations, Personnel Management, Employee Benefits, Sourcing, Leadership, Employee Training, Onboarding, College Recruiting, Talent Acquisition, Applicant Tracking..., Internet Recruiting, Taleo, Behavioral Interviewing, Building Relationships, Technical Recruiting, Benefits Negotiation, ADA Compliance, HR Consulting, Human Resources..., SPHR, PHR
Education
Colorado State University
Bachelor of Art, Social Sciences Major; Minors in Sociology and Criminal Justice
Doherty High School 1987 — 1990
Colorado Department of Regulatory Agencies - DORA April 2015 - Present
Colorado Department of Human Services - CDHS May 2013 - April 2015
Progressive Insurance November 2007 - May 2013
Progressive Insurance January 2005 - November 2007
Perot Systems Government Services February 1999 - January 2005
Sykes February 1998 - February 1999
ADVANCED SYSTEMS ENGINEERING January 1997 - February 1998
ADAMS COMMUNITY CORRECTIONS February 1996 - January 1997
AEROTEK CONTRACT ENGINEERING July 1994 - December 1995
Skills
Recruiting, Interviews, Talent Management, Human Resources, Performance Management, Employee Relations, Personnel Management, Employee Benefits, Sourcing, Leadership, Employee Training, Onboarding, College Recruiting, Talent Acquisition, Applicant Tracking..., Internet Recruiting, Taleo, Behavioral Interviewing, Building Relationships, Technical Recruiting, Benefits Negotiation, ADA Compliance, HR Consulting, Human Resources..., SPHR, PHR
Education
Colorado State University
Bachelor of Art, Social Sciences Major; Minors in Sociology and Criminal Justice
Doherty High School 1987 — 1990
Paul Yeh's Sykes Experience January 2005 - May 2005
Job Technology Manager at Wells Fargo
Industry Information Technology and Services
Experience
Wells Fargo January 2014 - Present
Wachovia, A Wells Fargo Company September 2009 - December 2013
Bank of America 2009 - January 2010
Keane June 2008 - December 2008
LendingTree August 2005 - June 2008
Sykes January 2005 - May 2005
CTG 2004 - 2004
Skills
SDLC, SOA
Education
Case Western Reserve University 1994 — 1996
MS, Computer Engineering
University of Michigan 1990 — 1994
BSE, Electrical Engineering
Winston Churchill High School 1986 — 1990
Wells Fargo January 2014 - Present
Wachovia, A Wells Fargo Company September 2009 - December 2013
Bank of America 2009 - January 2010
Keane June 2008 - December 2008
LendingTree August 2005 - June 2008
Sykes January 2005 - May 2005
CTG 2004 - 2004
Skills
SDLC, SOA
Education
Case Western Reserve University 1994 — 1996
MS, Computer Engineering
University of Michigan 1990 — 1994
BSE, Electrical Engineering
Winston Churchill High School 1986 — 1990
Jacque Kasselman's Sykes Experience July 2001 - May 2004
Job Global Project Implementation Manager at StarTek
Industry Outsourcing/Offshoring
Experience
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
StarTek June 2013 - Present
StarTek 2012 - June 2013
Sitel February 2009 - February 2012
Alpine Access July 2007 - February 2009
Sykes Enterprises Inc. May 2004 - June 2007
Sykes July 2001 - May 2004
Sykes February 2001 - July 2001
Sykes April 1998 - February 2001
Sykes November 1997 - April 1998
Sykes October 1996 - November 1997
Skills
Recruiting, Human Resources, Customer Retention, Performance Appraisal, Management, BPO, Workforce Management, Talent Acquisition, Workforce Planning, Onboarding, Applicant Tracking..., Call Center, Performance Management, Technical Recruiting, HRIS, Coaching, Call Centers, Hiring, Team Building, Training, Employee Engagement, Benefits Administration, Payroll, Temporary Placement, Leadership, Employee Training, Deferred Compensation, Operations Management, Employee Relations, Employee Benefits, Outsourcing
Education
Colorado Technical University 2012 — 2013
BS, Business Administration/Project Management
Position Related Education 1996 — 2007
Barton County Community College 1988 — 1990
A.A.S., Business/Marketing Management
Jason MacMenamin's Sykes Experience May 2008 - Present
Job Director, Learning Services at Sykes
Industry E-Learning
Experience
Dir January 2015 - Present
Sykes May 2008 - Present
Kash N' Karry February 2001 - August 2005
Skills
Captivate, Training Delivery, Training, Blended Learning, Quizmaker, Microsoft Excel, Adobe Connect, Performance Improvement, Staff Development, Recruiting, Adult Education, Call Centers, Organizational..., Educational Technology, Instructional Design, Needs Analysis, E-Learning, Leadership Development, Employee Training, Instructor-led Training, Learning Management..., Performance Management, Learning Management, Onboarding, ADDIE, Technical Training
Education
Capella University 2012 — 2014
Master of Arts (M.A.), Higher Education/Higher Education Administration, 4.0
Rollins College 2002 — 2006
Bachelor of Arts (BA), Economics
Dir January 2015 - Present
Sykes May 2008 - Present
Kash N' Karry February 2001 - August 2005
Skills
Captivate, Training Delivery, Training, Blended Learning, Quizmaker, Microsoft Excel, Adobe Connect, Performance Improvement, Staff Development, Recruiting, Adult Education, Call Centers, Organizational..., Educational Technology, Instructional Design, Needs Analysis, E-Learning, Leadership Development, Employee Training, Instructor-led Training, Learning Management..., Performance Management, Learning Management, Onboarding, ADDIE, Technical Training
Education
Capella University 2012 — 2014
Master of Arts (M.A.), Higher Education/Higher Education Administration, 4.0
Rollins College 2002 — 2006
Bachelor of Arts (BA), Economics
Banio Carpenter's Sykes Experience 2013 - Present
Job Owner at CaseSensitive
Industry Information Technology and Services
Experience
Sykes 2013 - Present
Case-Sensitive 2007 - Present
Netlynx 2006 - Present
Alpine Access January 2011 - March 2013
HostGator.com August 2009 - December 2010
Skills
CentOS, Puppet, Python, Bash scripting, EC2, MySQL, Apache, Nginx, GlusterFS, PostgreSQL, KVM, RabbitMQ, Xen, Git, Zabbix, Samhain, Strongswan, Iptables, Squid, Debian, Ubuntu, Samba, Red Hat Linux, cPanel, Postfix, Fedora, OpenSSH, PXE, Dhcpd, Mailman, HAProxy, Lighttpd, S3, EBS, Webmail, CUPS, Webmin, Mercurial, Virtuozzo, phpMyAdmin, LVM, Bash, Exim, VirtualBox, BIND9
Education
Colorado College 1995 — 1999
Sykes 2013 - Present
Case-Sensitive 2007 - Present
Netlynx 2006 - Present
Alpine Access January 2011 - March 2013
HostGator.com August 2009 - December 2010
Skills
CentOS, Puppet, Python, Bash scripting, EC2, MySQL, Apache, Nginx, GlusterFS, PostgreSQL, KVM, RabbitMQ, Xen, Git, Zabbix, Samhain, Strongswan, Iptables, Squid, Debian, Ubuntu, Samba, Red Hat Linux, cPanel, Postfix, Fedora, OpenSSH, PXE, Dhcpd, Mailman, HAProxy, Lighttpd, S3, EBS, Webmail, CUPS, Webmin, Mercurial, Virtuozzo, phpMyAdmin, LVM, Bash, Exim, VirtualBox, BIND9
Education
Colorado College 1995 — 1999
Julie Weingardt's Sykes Experience January 1993 - January 2004
Job SVP Operations at STARTEK
Industry Consumer Services
Experience
STARTEK June 2013 - Present
StarTek October 2010 - June 2013
TMS Health, a Xerox Company October 2009 - October 2010
Sitel January 2004 - October 2009
Sykes January 1993 - January 2004
Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies
Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services
University of Northern Colorado
STARTEK June 2013 - Present
StarTek October 2010 - June 2013
TMS Health, a Xerox Company October 2009 - October 2010
Sitel January 2004 - October 2009
Sykes January 1993 - January 2004
Skills
BPO, Call Center, Workforce Management, Contact Center..., Contact Centers, Contact Center..., Customer Experience, Outsourcing, Inbound Marketing, Customer Satisfaction, Operations Management, Call Center Development, Call Centers, Vendor Management, CRM, Leadership, Management, Telecommunications, Recruiting, Team Leadership, Performance Management, Avaya, Change Management, P&L Management, Analysis, Human Resources, Business Process..., Sales, Enterprise Software, Customer Retention, Process Improvement, Service Delivery, Mergers & Acquisitions, Team Management, Cross-functional Team..., Offshoring, Executive Management, Avaya Technologies
Education
Cornell University
Executive MBA, Business, Management, Marketing, and Related Support Services
University of Northern Colorado
Jonathon Coote's Sykes Experience March 1999 - December 2002
Job Business Intelligence Developer at Canadian Internet Registration Authority
Industry Information Technology and Services
Experience
Canadian Internet Registration Authority September 2008 - Present
Bank of America August 2007 - July 2008
Bank of America December 2002 - August 2007
Sykes March 1999 - December 2002
Skills
PL/SQL, Oracle, Informatica, SQL, Business Intelligence, Data Warehousing, Cognos, Data Analysis, Teradata, Toad, Data Warehouse..., JavaScript, HTML, Oracle Warehouse Builder, Microsoft SQL Server, Database Development, Data Modeling, Report Writing
Education
Information Technology Institute 1998 — 1999
Information Technology
Carleton University 1993 — 1998
Bachelor of Arts (B.A.), Biology, General
Canadian Internet Registration Authority September 2008 - Present
Bank of America August 2007 - July 2008
Bank of America December 2002 - August 2007
Sykes March 1999 - December 2002
Skills
PL/SQL, Oracle, Informatica, SQL, Business Intelligence, Data Warehousing, Cognos, Data Analysis, Teradata, Toad, Data Warehouse..., JavaScript, HTML, Oracle Warehouse Builder, Microsoft SQL Server, Database Development, Data Modeling, Report Writing
Education
Information Technology Institute 1998 — 1999
Information Technology
Carleton University 1993 — 1998
Bachelor of Arts (B.A.), Biology, General
Angela Paolillo, PHR's Sykes Experience October 2013 - April 2015
Job Human Resources Manager at ABILITY Network
Industry Human Resources
Experience
ABILITY Network April 2015 - Present
Sykes October 2013 - April 2015
The MENTOR Network August 2012 - July 2013
MarineMax May 2006 - August 2012
Bausch + Lomb 2005 - 2006
The Home Depot January 2002 - May 2005
Coca-Cola Enterprises 2000 - 2002
Reflectone 1997 - 2000
Skills
Employee Relations, Onboarding, Benefits Administration, Performance Management, Deferred Compensation, Organizational..., Human Resources..., Applicant Tracking..., FMLA, Recruiting, Employer Branding, Human Resources, College Recruiting, Strategic HR, Employee Handbooks, Personnel Management, HRIS, Workforce Planning, Conflict Resolution, New Hire Orientations, HR Consulting, Coaching, Job Fairs, Temporary Placement, Succession Planning, Leadership Development, Organizational..., Affirmative Action, Employment Law, Employee Training, Employee Benefits, Employee Engagement, Talent Management, Legal Compliance, Organizational Design, HR Policies, Team Building, Job Analysis, Performance Appraisal, Interviews, Talent Acquisition, Career Development, Training, Labor Relations, PeopleSoft, Career Counseling, Sourcing, Payroll, Job Descriptions, Compensation & Benefit
Education
Cornell University 2010 — 2010
Certification, Human Resources Development
Suffolk County Community College
Associate’s Degree, Communication and Media Studies
Tampa College
Bachelor's degree, Business Administration and Management, General
ABILITY Network April 2015 - Present
Sykes October 2013 - April 2015
The MENTOR Network August 2012 - July 2013
MarineMax May 2006 - August 2012
Bausch + Lomb 2005 - 2006
The Home Depot January 2002 - May 2005
Coca-Cola Enterprises 2000 - 2002
Reflectone 1997 - 2000
Skills
Employee Relations, Onboarding, Benefits Administration, Performance Management, Deferred Compensation, Organizational..., Human Resources..., Applicant Tracking..., FMLA, Recruiting, Employer Branding, Human Resources, College Recruiting, Strategic HR, Employee Handbooks, Personnel Management, HRIS, Workforce Planning, Conflict Resolution, New Hire Orientations, HR Consulting, Coaching, Job Fairs, Temporary Placement, Succession Planning, Leadership Development, Organizational..., Affirmative Action, Employment Law, Employee Training, Employee Benefits, Employee Engagement, Talent Management, Legal Compliance, Organizational Design, HR Policies, Team Building, Job Analysis, Performance Appraisal, Interviews, Talent Acquisition, Career Development, Training, Labor Relations, PeopleSoft, Career Counseling, Sourcing, Payroll, Job Descriptions, Compensation & Benefit
Education
Cornell University 2010 — 2010
Certification, Human Resources Development
Suffolk County Community College
Associate’s Degree, Communication and Media Studies
Tampa College
Bachelor's degree, Business Administration and Management, General
Meghan (Reid) Smith's Sykes Experience October 2005 - September 2012
Job Market Human Resources Manager at Walmart
Industry Outsourcing/Offshoring
Experience
Walmart September 2011 - Present
Sykes October 2005 - September 2012
University at Buffalo March 2004 - October 2005
GE Capital, AFS September 1997 - September 2003
Skills
Human Resources, Personnel Management, Employee Relations
Education
Canisius College 1995 — 1999
Masters of Science, Organizational Communication and development
Walmart September 2011 - Present
Sykes October 2005 - September 2012
University at Buffalo March 2004 - October 2005
GE Capital, AFS September 1997 - September 2003
Skills
Human Resources, Personnel Management, Employee Relations
Education
Canisius College 1995 — 1999
Masters of Science, Organizational Communication and development
Cameron Iverson's Sykes Experience 2000 - 2009
Job Customer Advocate Group Supervisor at Cox Communications
Industry Consumer Services
Experience
Cox Communications September 2014 - Present
Cox Communications 2013 - August 2014
The Schwan Food Company 2010 - 2012
Catalyst Marketing 2009 - 2009
Sykes 2000 - 2009
Sykes October 2005 - June 2008
Skills
Call Centers, Six Sigma, Management, Process Improvement, Contact Centers, eWFM, Customer Service, Avaya, Quality Management, Analytics, Change Management, Executive Reporting, Call Center, Business Process..., Project Management, Situational Leadership, IVR, ACD, Visio, Performance Reporting, Project Planning, Voice of the Customer, Schedules, Financial Reporting, ACD Management, Lean Tools, Lean Operations, Lean Thinking, Decision Trees, Value Stream Mapping, Process Flow, Sales, Process Redesign, ROI Management, Cultural Awareness, Cultural Diversity, FMEA, Hiring Practices, Agent for Change, Sales Management, Sales Process, Business Travel, International Project..., iOS, New Business Development, Telecommunications, Real Time Monitoring
Education
Cowley College 1999 — 2000
Cox Communications September 2014 - Present
Cox Communications 2013 - August 2014
The Schwan Food Company 2010 - 2012
Catalyst Marketing 2009 - 2009
Sykes 2000 - 2009
Sykes October 2005 - June 2008
Skills
Call Centers, Six Sigma, Management, Process Improvement, Contact Centers, eWFM, Customer Service, Avaya, Quality Management, Analytics, Change Management, Executive Reporting, Call Center, Business Process..., Project Management, Situational Leadership, IVR, ACD, Visio, Performance Reporting, Project Planning, Voice of the Customer, Schedules, Financial Reporting, ACD Management, Lean Tools, Lean Operations, Lean Thinking, Decision Trees, Value Stream Mapping, Process Flow, Sales, Process Redesign, ROI Management, Cultural Awareness, Cultural Diversity, FMEA, Hiring Practices, Agent for Change, Sales Management, Sales Process, Business Travel, International Project..., iOS, New Business Development, Telecommunications, Real Time Monitoring
Education
Cowley College 1999 — 2000
Ryan Peddicord's Sykes Experience 1995 - 1997
Job Senior Manager, IT Operations at Capital One
Industry Banking
Experience
Capital One March 2013 - Present
HSBC August 1999 - March 2013
Metris Companies 1999 - 2005
CFS - Commercial Financial Services August 1998 - August 1999
ConocoPhillips 1997 - 1998
Sykes 1995 - 1997
USAF 1988 - 1995
Skills
IT Operations, Windows Server, Networking, Disaster Recovery, IT Management, ITIL, Data Center, Servers, Vendor Management, Enterprise Architecture, IT Strategy, Active Directory, IT Service Management, VMware, Virtualization, System Deployment, System Administration, Integration, Storage Area Networks, Visio, High Availability, Information Technology, Microsoft Exchange, Operating Systems, Resource Management, Solution Architecture, VMware ESX, Server Architecture, Microsoft Technologies, HP, Agile Methodolgy, Agile Project Management, Certified Scrum Master..., Personnel Management, Performance Management, MCSE 2003, IBM Certified
Education
Troy University 1994 — 1995
Community College of the Air Force 1989 — 1995
Information Systems Management
University of Maryland University College 1989 — 1991
Prince George's Community College 1989 — 1990
Information Systems Management
Capital One March 2013 - Present
HSBC August 1999 - March 2013
Metris Companies 1999 - 2005
CFS - Commercial Financial Services August 1998 - August 1999
ConocoPhillips 1997 - 1998
Sykes 1995 - 1997
USAF 1988 - 1995
Skills
IT Operations, Windows Server, Networking, Disaster Recovery, IT Management, ITIL, Data Center, Servers, Vendor Management, Enterprise Architecture, IT Strategy, Active Directory, IT Service Management, VMware, Virtualization, System Deployment, System Administration, Integration, Storage Area Networks, Visio, High Availability, Information Technology, Microsoft Exchange, Operating Systems, Resource Management, Solution Architecture, VMware ESX, Server Architecture, Microsoft Technologies, HP, Agile Methodolgy, Agile Project Management, Certified Scrum Master..., Personnel Management, Performance Management, MCSE 2003, IBM Certified
Education
Troy University 1994 — 1995
Community College of the Air Force 1989 — 1995
Information Systems Management
University of Maryland University College 1989 — 1991
Prince George's Community College 1989 — 1990
Information Systems Management
Fred Darkow's Sykes Experience 1998 - 2004
Job Technology Training Coordinator at KSU
Industry Education Management
Experience
KSU July 2005 - Present
Kansas State University 2005 - Present
Sykes 1998 - 2004
Skills
Technical Writing, Customer Service, Microsoft Office, Windows, Customer Relations, Editing, Problem Solving, Word, Writing, Testing, Coordination, Programming, Microsoft Word, Management, Leadership, System Administration, Team Leadership, Troubleshooting, Instructional Design, Data Analysis, Staff Development, Higher Education, Public Speaking, Teaching, Leadership Development, Program Management, Research, Software Documentation, PowerPoint, Distance Learning, Project Management, Visio, Time Management, Administration, Student Development, E-Learning, Student Affairs, Event Planning, Technical Support, Adult Education, Supervisory Skills, HTML, Nonprofits, Social Networking, Community Outreach, Instructional Technology, Grant Writing, Program Development, Organizational..., Educational Technology
Education
College of the Ozarks 1985 — 1988
Bachelor of Arts (B.A.), Speech and Theater
St John's College, Winfield, KS 67156 1984 — 1985
KSU July 2005 - Present
Kansas State University 2005 - Present
Sykes 1998 - 2004
Skills
Technical Writing, Customer Service, Microsoft Office, Windows, Customer Relations, Editing, Problem Solving, Word, Writing, Testing, Coordination, Programming, Microsoft Word, Management, Leadership, System Administration, Team Leadership, Troubleshooting, Instructional Design, Data Analysis, Staff Development, Higher Education, Public Speaking, Teaching, Leadership Development, Program Management, Research, Software Documentation, PowerPoint, Distance Learning, Project Management, Visio, Time Management, Administration, Student Development, E-Learning, Student Affairs, Event Planning, Technical Support, Adult Education, Supervisory Skills, HTML, Nonprofits, Social Networking, Community Outreach, Instructional Technology, Grant Writing, Program Development, Organizational..., Educational Technology
Education
College of the Ozarks 1985 — 1988
Bachelor of Arts (B.A.), Speech and Theater
St John's College, Winfield, KS 67156 1984 — 1985
Ismael Justiniano's Sykes Experience May 2012 - February 2013
Job Desktop Engineer at Wyndham Worldwide
Industry Information Technology and Services
Experience
Wyndham Worldwide February 2013 - Present
Sykes May 2012 - February 2013
Apex Systems February 2011 - September 2011
TCS Inc. September 2009 - February 2011
L-3 MPRI September 2004 - September 2009
Smartronix September 2003 - September 2004
UNITED STATES MARINE CORPS June 1996 - October 2003
Skills
Active Directory, Information Assurance, Security, DoD, Security+, Windows Server, Servers, Troubleshooting, Disaster Recovery, XP, DHCP, System Administration, Operating Systems, VMware ESX, Technical Support, Routers, Software Installation, Group Policy, Networking, SCCM, Integration, SharePoint, Software Documentation, Linux, System Deployment, Hardware, Windows, Backup Exec, Microsoft SQL Server, Help Desk Support, Information Technology, Microsoft Exchange, DNS, Windows 7, VPN, Computer Hardware, VMware, Laptops, Network Administration, Windows XP
Education
Capella University 2010 — 2012
Bachelor's degree, Information Technology
Northern Virginia Community College 2007 — 2010
AS, General Studies
Wyndham Worldwide February 2013 - Present
Sykes May 2012 - February 2013
Apex Systems February 2011 - September 2011
TCS Inc. September 2009 - February 2011
L-3 MPRI September 2004 - September 2009
Smartronix September 2003 - September 2004
UNITED STATES MARINE CORPS June 1996 - October 2003
Skills
Active Directory, Information Assurance, Security, DoD, Security+, Windows Server, Servers, Troubleshooting, Disaster Recovery, XP, DHCP, System Administration, Operating Systems, VMware ESX, Technical Support, Routers, Software Installation, Group Policy, Networking, SCCM, Integration, SharePoint, Software Documentation, Linux, System Deployment, Hardware, Windows, Backup Exec, Microsoft SQL Server, Help Desk Support, Information Technology, Microsoft Exchange, DNS, Windows 7, VPN, Computer Hardware, VMware, Laptops, Network Administration, Windows XP
Education
Capella University 2010 — 2012
Bachelor's degree, Information Technology
Northern Virginia Community College 2007 — 2010
AS, General Studies
AJ Hunsaker's Sykes Experience October 2014 - Present
Job Controller
Industry Accounting
Experience
Sykes October 2014 - Present
First Data Corporation May 2012 - July 2014
AJ Accounting & Tax July 2002 - December 2012
Doskocil Manufacturing April 2003 - July 2011
American Legion Post 1992 July 2002 - January 2007
Rocky Mountain Cancer Centers April 2001 - February 2003
Dan Med, Inc November 1999 - March 2001
Colorado Technical University November 1997 - November 1999
The Bradford Group June 1995 - September 1997
Skills
Forecasting, Budgeting, Financial Analysis, Accounting, Financial Reporting, JD Edwards, Payroll, Excel, General Ledger, Accounts Receivable, Accounts Payable, Access, PeopleSoft, Financial Management, Microsoft Excel, Budgets, Auditing, Cost Accounting, Account Reconciliation, Variance Analysis, Fixed Assets, Consolidation, Financial Accounting, Finance, Financial Statements, Cash Management, Journal Entries, Sarbanes-Oxley Act, Internal Controls, GAAP, ERP, Income Tax, Strategic Planning, Cash Flow, Sarbanes-Oxley, SEC filings, US GAAP, QuickBooks, Payroll Taxes, Hyperion Enterprise, Accruals, Invoicing, Small Business, Pricing, Microsoft Office, Revenue Recognition
Education
Colorado Technical University 1999 — 2001
Master of Science (MS), Management Information Systems, General, 3.9
Colorado State University-Pueblo 1993 — 1995
BSBA, Accounting, 3.9
Pikes Peak Community College 1991 — 1993
AAS, Accounting
Victoria Sailing School
Sykes October 2014 - Present
First Data Corporation May 2012 - July 2014
AJ Accounting & Tax July 2002 - December 2012
Doskocil Manufacturing April 2003 - July 2011
American Legion Post 1992 July 2002 - January 2007
Rocky Mountain Cancer Centers April 2001 - February 2003
Dan Med, Inc November 1999 - March 2001
Colorado Technical University November 1997 - November 1999
The Bradford Group June 1995 - September 1997
Skills
Forecasting, Budgeting, Financial Analysis, Accounting, Financial Reporting, JD Edwards, Payroll, Excel, General Ledger, Accounts Receivable, Accounts Payable, Access, PeopleSoft, Financial Management, Microsoft Excel, Budgets, Auditing, Cost Accounting, Account Reconciliation, Variance Analysis, Fixed Assets, Consolidation, Financial Accounting, Finance, Financial Statements, Cash Management, Journal Entries, Sarbanes-Oxley Act, Internal Controls, GAAP, ERP, Income Tax, Strategic Planning, Cash Flow, Sarbanes-Oxley, SEC filings, US GAAP, QuickBooks, Payroll Taxes, Hyperion Enterprise, Accruals, Invoicing, Small Business, Pricing, Microsoft Office, Revenue Recognition
Education
Colorado Technical University 1999 — 2001
Master of Science (MS), Management Information Systems, General, 3.9
Colorado State University-Pueblo 1993 — 1995
BSBA, Accounting, 3.9
Pikes Peak Community College 1991 — 1993
AAS, Accounting
Victoria Sailing School
Duncan Crandell's Sykes Experience 1997 - 1999
Job Development Specialist at Corporate Technologies LLC
Industry Information Technology and Services
Experience
TEKsystems August 2015 - Present
Corporate Technologies LLC June 2013 - June 2015
Precision Aerospace Corp August 2008 - March 2009
Techmaster Electronics, Inc. January 2007 - March 2008
United States Navy October 2001 - October 2006
Cox Communications August 2000 - August 2001
Coxco Builders, Inc. 1999 - 2000
Sykes 1997 - 1999
Irwin Roofing 1995 - 1997
Skills
Electronics, JavaScript, PHP, Troubleshooting, MySQL, C++, HTML 5, Hardware, NetBeans, XHTML, Databases, Calibration, Programming, Windows, Microsoft Office, Visual Studio, Java, Quality Assurance, Computer Hardware, jQuery, CSS, Test Equipment, CSS3, Dreamweaver, Notepad++, Python, C#, HTML5, Photoshop, Illustrator, Gimp, MS Office Suite, Inkscape, Maya, Eclipse, Android SDK, ASP.NET, Ubuntu
Education
Davenport University 2012 — 2015
Bachelor of Science, Computer Gaming and Simulation
ITT Technical Institute 2009 — 2011
Associate of Applied Science, Software Development Technologies, 3.96
TEKsystems August 2015 - Present
Corporate Technologies LLC June 2013 - June 2015
Precision Aerospace Corp August 2008 - March 2009
Techmaster Electronics, Inc. January 2007 - March 2008
United States Navy October 2001 - October 2006
Cox Communications August 2000 - August 2001
Coxco Builders, Inc. 1999 - 2000
Sykes 1997 - 1999
Irwin Roofing 1995 - 1997
Skills
Electronics, JavaScript, PHP, Troubleshooting, MySQL, C++, HTML 5, Hardware, NetBeans, XHTML, Databases, Calibration, Programming, Windows, Microsoft Office, Visual Studio, Java, Quality Assurance, Computer Hardware, jQuery, CSS, Test Equipment, CSS3, Dreamweaver, Notepad++, Python, C#, HTML5, Photoshop, Illustrator, Gimp, MS Office Suite, Inkscape, Maya, Eclipse, Android SDK, ASP.NET, Ubuntu
Education
Davenport University 2012 — 2015
Bachelor of Science, Computer Gaming and Simulation
ITT Technical Institute 2009 — 2011
Associate of Applied Science, Software Development Technologies, 3.96
Linda McLane's Sykes Experience July 2009 - May 2010
Job Administrative Specialist
Industry Higher Education
Experience
Central Carolina Technical College May 2010 - Present
Sykes July 2009 - May 2010
Bosch Braking Systems April 1991 - September 2007
Skills
Customer Satisfaction, Customer Service, Data Entry, Call Center, Outlook, Microsoft Office, Microsoft Excel, Fax
Education
Central Carolina Technical College 2007 — 2010
Associate's degree, Office Systems Technology
Hillcrest High School 1980 — 1983
Central Carolina Technical College May 2010 - Present
Sykes July 2009 - May 2010
Bosch Braking Systems April 1991 - September 2007
Skills
Customer Satisfaction, Customer Service, Data Entry, Call Center, Outlook, Microsoft Office, Microsoft Excel, Fax
Education
Central Carolina Technical College 2007 — 2010
Associate's degree, Office Systems Technology
Hillcrest High School 1980 — 1983
Christian Lee Shultz's Sykes Experience March 2003 - June 2003
Job Alumni of Kansas State University
Industry Writing and Editing
Experience
Heartland Works June 2009 - July 2009
Private English Tutoring May 2008 - July 2008
Derby Dining Center March 2005 - May 2005
Westloop McDonald's (Flint Hills Arches) August 2004 - February 2005
Sykes March 2003 - June 2003
Education
Cloud County Community College 2013 — 2014
Certificate, Wind Energy Technology
Kansas State University 2003 — 2013
Bachelor's Degree, Social Sciences
Heartland Works June 2009 - July 2009
Private English Tutoring May 2008 - July 2008
Derby Dining Center March 2005 - May 2005
Westloop McDonald's (Flint Hills Arches) August 2004 - February 2005
Sykes March 2003 - June 2003
Education
Cloud County Community College 2013 — 2014
Certificate, Wind Energy Technology
Kansas State University 2003 — 2013
Bachelor's Degree, Social Sciences
Crystal Singletary's Sykes Experience August 2010 - January 2011
Job at
Industry Information Technology and Services
Experience
Dial America September 2015 - Present
Benefitfocus April 2014 - Present
Benefitfocus December 2011 - April 2014
Lowes Home Improvement March 2011 - December 2011
Sykes August 2010 - January 2011
Clemson University November 2007 - December 2009
Western Sizzlin' Steakhouse October 2007 - December 2009
Glory Communications, Inc August 2006 - August 2007
Clemson University August 2005 - May 2006
Skills
Telephone Skills, Career Development, Conflict Resolution, Sales, Training, Research, Recruiting, Psychology, Social Networking, Filing, Time Management, Payroll, Call Centers, Data Entry, Customer Service, Problem Solving, Collaborative Problem..., Organizational..., Employee Training, Analysis, Requirements Analysis, Staffing Coordination, Communication, Managing Meetings, Microsoft Office, Salesforce.com, Encryption, Event Planning, Leadership, Customer Satisfaction, Interviews, Teamwork
Education
Webster University 2011 — 2013
Master of Arts (M.A.), HR Development and IT Management
Clemson University - College of Business and Behavioral Science 2005 — 2009
Bachelor of Science, Psychology and Legal Studies
Dial America September 2015 - Present
Benefitfocus April 2014 - Present
Benefitfocus December 2011 - April 2014
Lowes Home Improvement March 2011 - December 2011
Sykes August 2010 - January 2011
Clemson University November 2007 - December 2009
Western Sizzlin' Steakhouse October 2007 - December 2009
Glory Communications, Inc August 2006 - August 2007
Clemson University August 2005 - May 2006
Skills
Telephone Skills, Career Development, Conflict Resolution, Sales, Training, Research, Recruiting, Psychology, Social Networking, Filing, Time Management, Payroll, Call Centers, Data Entry, Customer Service, Problem Solving, Collaborative Problem..., Organizational..., Employee Training, Analysis, Requirements Analysis, Staffing Coordination, Communication, Managing Meetings, Microsoft Office, Salesforce.com, Encryption, Event Planning, Leadership, Customer Satisfaction, Interviews, Teamwork
Education
Webster University 2011 — 2013
Master of Arts (M.A.), HR Development and IT Management
Clemson University - College of Business and Behavioral Science 2005 — 2009
Bachelor of Science, Psychology and Legal Studies
Sheila Coward's Sykes Experience July 2009 - Present
Job Tier 2 Agent at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes July 2009 - Present
Accurate Staffing of the Carolinas September 2008 - January 2009
Pee Dee Food Service February 2001 - September 2008
Atlantic Broadcasting/ Root Communications May 1993 - February 2001
James Donald Company June 1992 - May 1993
Ronal E. McNair Junior High School August 1991 - June 1992
National Association of Food Equipment Dealers December 1990 - August 1991
Tropical Rain Forest January 1988 - December 1990
Education
Cornell University
School, Industrial and Labor Relations
Francis Marion College
BA, English
Sykes July 2009 - Present
Accurate Staffing of the Carolinas September 2008 - January 2009
Pee Dee Food Service February 2001 - September 2008
Atlantic Broadcasting/ Root Communications May 1993 - February 2001
James Donald Company June 1992 - May 1993
Ronal E. McNair Junior High School August 1991 - June 1992
National Association of Food Equipment Dealers December 1990 - August 1991
Tropical Rain Forest January 1988 - December 1990
Education
Cornell University
School, Industrial and Labor Relations
Francis Marion College
BA, English
Aby George, PMP's Sykes Experience June 2003 - December 2003
Job Project Management Professional
Industry Information Technology and Services
Experience
Cognizant Technology Solutions November 2014 - Present
UST Global July 2009 - November 2014
HSBC Global Technology India April 2005 - July 2009
Oracle Financial Services Software LTD (Formerly i-flex Solutions LTD) January 2004 - March 2005
Sykes June 2003 - December 2003
Skills
Requirements Analysis, SDLC, DB2, PL/SQL, Software Project..., COBOL, ETL, Requirements Gathering, JCL, VSAM, Systems Analysis, Business Analysis, SQL, Oracle, Agile Methodologies, Solution Architecture, SOA, Unix, Web Services, Java Enterprise Edition, Microsoft SQL Server, Quality Center, Data Warehousing, Business Intelligence, XML, Integration, Java, Gap Analysis, Impact Analysis, Functional Design, Technical Design, Data Migration, Project Management, Application Development, Test Cases, Use Cases, System Testing, Integration Testing, Regression Testing, Black Box Testing, White Box Testing, Software Implementation, Technical Writing, Open Project, Microsoft Project, Microsoft Visio, Microsoft Office, iRise, IMS DB/DC, CICS
Education
Symbiosis institute of Management Studies 2005 — 2009
Post Graduate Diploma in Business Administration (PGDBA), Finance
Cochin University of Science and Technology 1998 — 2002
Bachelor of Technology (B.tech), Computer Science
Cognizant Technology Solutions November 2014 - Present
UST Global July 2009 - November 2014
HSBC Global Technology India April 2005 - July 2009
Oracle Financial Services Software LTD (Formerly i-flex Solutions LTD) January 2004 - March 2005
Sykes June 2003 - December 2003
Skills
Requirements Analysis, SDLC, DB2, PL/SQL, Software Project..., COBOL, ETL, Requirements Gathering, JCL, VSAM, Systems Analysis, Business Analysis, SQL, Oracle, Agile Methodologies, Solution Architecture, SOA, Unix, Web Services, Java Enterprise Edition, Microsoft SQL Server, Quality Center, Data Warehousing, Business Intelligence, XML, Integration, Java, Gap Analysis, Impact Analysis, Functional Design, Technical Design, Data Migration, Project Management, Application Development, Test Cases, Use Cases, System Testing, Integration Testing, Regression Testing, Black Box Testing, White Box Testing, Software Implementation, Technical Writing, Open Project, Microsoft Project, Microsoft Visio, Microsoft Office, iRise, IMS DB/DC, CICS
Education
Symbiosis institute of Management Studies 2005 — 2009
Post Graduate Diploma in Business Administration (PGDBA), Finance
Cochin University of Science and Technology 1998 — 2002
Bachelor of Technology (B.tech), Computer Science
Raymond Lujan's Sykes Experience June 1997 - February 2001
Job Senior Software Engineer Team Lead
Industry Computer Software
Experience
Global Software Corporation June 2011 - Present
VisionTek March 2001 - May 2011
Sykes June 1997 - February 2001
Skills
C#, Agile Methodologies, Software Development, Software Project..., Process Improvement, Microsoft SQL Server, Training, SaaS, Enterprise Software, Software Engineering, Integration, Databases, Mobile Applications, ASP.NET, Visual Studio
Education
Colorado State University
Metropolitan State College of Denver
Global Software Corporation June 2011 - Present
VisionTek March 2001 - May 2011
Sykes June 1997 - February 2001
Skills
C#, Agile Methodologies, Software Development, Software Project..., Process Improvement, Microsoft SQL Server, Training, SaaS, Enterprise Software, Software Engineering, Integration, Databases, Mobile Applications, ASP.NET, Visual Studio
Education
Colorado State University
Metropolitan State College of Denver
Lori Langley's Sykes Experience June 1997 - August 2000
Job Owner, Computer Solutions by Lori
Industry Computer Networking
Experience
Computer Solutions by Lori March 2010 - October 2010
Computer Solutions by Lori March 2010 - October 2010
WL Contractors July 2009 - March 2010
UNICOR August 2004 - April 2009
Denver Public Schools July 2002 - June 2004
IBM March 2000 - March 2004
Sykes Enterprises September 2000 - May 2002
Sykes June 1997 - August 2000
Sykes September 1996 - March 2000
Education
Metropolitan State University of Denver 2007 — 2011
Criminal Justice, IT
Community College of Denver
AA, 5/2011
Emily Griffith Opportunity School
High School Diploma
Computer Solutions by Lori March 2010 - October 2010
Computer Solutions by Lori March 2010 - October 2010
WL Contractors July 2009 - March 2010
UNICOR August 2004 - April 2009
Denver Public Schools July 2002 - June 2004
IBM March 2000 - March 2004
Sykes Enterprises September 2000 - May 2002
Sykes June 1997 - August 2000
Sykes September 1996 - March 2000
Education
Metropolitan State University of Denver 2007 — 2011
Criminal Justice, IT
Community College of Denver
AA, 5/2011
Emily Griffith Opportunity School
High School Diploma
Susan Walls's Sykes Experience November 2007 - April 2011
Job Experienced Cultural/Internal Change Manager, Results Driven Through Client Satisfaction and Quality Focus
Industry Consumer Services
Experience
Sykes November 2007 - April 2011
Skills
Call Center, Customer Service, Customer Relations, Workforce Management, Customer Satisfaction, Account Management, Coaching, Client Services, Hiring, Telephone Skills, Mentoring, Operations Management, Problem Solving, Supervisory Skills, Team Building, Process Improvement, Microsoft Office, Customer Retention, Time Management, Data Entry, Performance Management, Excel, Administration, Employee Relations
Education
Lindsey Wilson College 2005 — 2007
MS, Mental Health Counseling
Cumberland College 2004 — 2006
BS, Organizational Management
Cordia High School
Sykes November 2007 - April 2011
Skills
Call Center, Customer Service, Customer Relations, Workforce Management, Customer Satisfaction, Account Management, Coaching, Client Services, Hiring, Telephone Skills, Mentoring, Operations Management, Problem Solving, Supervisory Skills, Team Building, Process Improvement, Microsoft Office, Customer Retention, Time Management, Data Entry, Performance Management, Excel, Administration, Employee Relations
Education
Lindsey Wilson College 2005 — 2007
MS, Mental Health Counseling
Cumberland College 2004 — 2006
BS, Organizational Management
Cordia High School
Melanie Emiliani's Sykes Experience 2009 - 2014
Job Quality Analysis/Testing/Troubleshooting
Industry Research
Experience
Sykes 2009 - 2014
Bureau Veritas / Flexible Staffing 2006 - 2007
Elkem Metals 1994 - 1998
RJ Lee Group 1995 - 1997
Skills
Studio Camera Operation, Microsoft Office, Troubleshooting, Leadership, Training, Public Speaking
Education
Community College of Allegheny County
Associate of Science (A.S.), Environmental Technology
Robert Morris College
Bachelor of Arts (B.A.), Communication, General
Sykes 2009 - 2014
Bureau Veritas / Flexible Staffing 2006 - 2007
Elkem Metals 1994 - 1998
RJ Lee Group 1995 - 1997
Skills
Studio Camera Operation, Microsoft Office, Troubleshooting, Leadership, Training, Public Speaking
Education
Community College of Allegheny County
Associate of Science (A.S.), Environmental Technology
Robert Morris College
Bachelor of Arts (B.A.), Communication, General
Shahjeb Selim's Sykes Experience October 2013 - Present
Job Junior Environmental Field Technician at Valley Environmental Services
Industry Telecommunications
Experience
Valley Environmental Services March 2014 - Present
Sykes October 2013 - Present
ONG Conseil June 2013 - July 2013
GNC January 2006 - November 2011
Statistics Canada May 2011 - August 2011
Skills
Customer Service, Time Management, Environmental Science, Environmental..., Analytical Chemistry, Soil Sampling, Ecology, Water Treatment, Surveying, Research, Report Writing, Microsoft Office, Microsoft Excel, Data Analysis, PowerPoint, Microsoft Word, Public Speaking, Leadership, Teamwork, Analysis, Team Leadership, Management, Data Entry, Strategic Planning, Sales, Fundraising, Event Management
Education
University of Toronto 2005 — 2009
HBSc., Environmental Biology and Integrative Biology
Centennial College 2012 — 2014
Advance Diploma, Environmental Engineering Technology/Environmental Technology
Valley Environmental Services March 2014 - Present
Sykes October 2013 - Present
ONG Conseil June 2013 - July 2013
GNC January 2006 - November 2011
Statistics Canada May 2011 - August 2011
Skills
Customer Service, Time Management, Environmental Science, Environmental..., Analytical Chemistry, Soil Sampling, Ecology, Water Treatment, Surveying, Research, Report Writing, Microsoft Office, Microsoft Excel, Data Analysis, PowerPoint, Microsoft Word, Public Speaking, Leadership, Teamwork, Analysis, Team Leadership, Management, Data Entry, Strategic Planning, Sales, Fundraising, Event Management
Education
University of Toronto 2005 — 2009
HBSc., Environmental Biology and Integrative Biology
Centennial College 2012 — 2014
Advance Diploma, Environmental Engineering Technology/Environmental Technology
Linda Dunphy's Sykes Experience November 2006 - July 2012
Job WF Director
Industry Outsourcing/Offshoring
Experience
Sykes November 2006 - July 2012
convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Skills
BPO, Call Center, Contact Centers, Workforce Management, Outsourcing, Customer Experience, Process Improvement, Operations Management, Customer Satisfaction, Team Management, Telecommunications, Account Management, CRM, Service Delivery, Call Centers, Team Leadership
Education
Dalhousie University 1992 — 1994
Candidate for BSC - Economics, Economics
Dalhousie University 1992 — 1994
Economics
Sykes November 2006 - July 2012
convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Convergys October 1998 - November 2006
Skills
BPO, Call Center, Contact Centers, Workforce Management, Outsourcing, Customer Experience, Process Improvement, Operations Management, Customer Satisfaction, Team Management, Telecommunications, Account Management, CRM, Service Delivery, Call Centers, Team Leadership
Education
Dalhousie University 1992 — 1994
Candidate for BSC - Economics, Economics
Dalhousie University 1992 — 1994
Economics
Dustin Russell's Sykes Experience October 2010 - January 2013
Job Senior Analyst at Biogen Idec
Industry Biotechnology
Experience
Sykes October 2010 - January 2013
Sykes April 2007 - October 2010
Sykes February 2007 - April 2007
Sykes January 2007 - February 2007
Sykes August 2006 - January 2007
Sykes July 2003 - August 2006
Sykes March 2003 - July 2003
Sykes January 2001 - March 2003
Skills
BPO, Call Center, Outsourcing, Workforce Management, Process Improvement, Customer Service, Contact Centers, Team Management, SQL, VBA, Microsoft Excel, SSRS, C#, Business Analysis, Microsoft SQL Server, Management, Offshore Team Leadership, SharePoint, Business Intelligence, ASP.NET, Access, Project Management, Visual Basic 5.0/6.0, PHP, SSAS, SSIS, Call Centers, Operations Management, Call Center Development, Vendor Management, Avaya, Capacity Planning, Analysis Services, Data Modeling
Education
Cowley College 1999 — 2006
Arkansas City High School 1996 — 1999
Sykes October 2010 - January 2013
Sykes April 2007 - October 2010
Sykes February 2007 - April 2007
Sykes January 2007 - February 2007
Sykes August 2006 - January 2007
Sykes July 2003 - August 2006
Sykes March 2003 - July 2003
Sykes January 2001 - March 2003
Skills
BPO, Call Center, Outsourcing, Workforce Management, Process Improvement, Customer Service, Contact Centers, Team Management, SQL, VBA, Microsoft Excel, SSRS, C#, Business Analysis, Microsoft SQL Server, Management, Offshore Team Leadership, SharePoint, Business Intelligence, ASP.NET, Access, Project Management, Visual Basic 5.0/6.0, PHP, SSAS, SSIS, Call Centers, Operations Management, Call Center Development, Vendor Management, Avaya, Capacity Planning, Analysis Services, Data Modeling
Education
Cowley College 1999 — 2006
Arkansas City High School 1996 — 1999
Aimee LeBrun's Sykes Experience November 2014 - Present
Job B.S. student at Franklin Pierce
Industry Market Research
Experience
Sykes November 2014 - Present
Yip's Clips June 2005 - December 2014
UPS November 2013 - December 2013
Franklin Pierce University April 2013 - September 2013
Deluxe Corporation August 2012 - November 2012
Good Mojo Dog Center May 2012 - June 2012
Hilltop Elementary School September 2010 - June 2011
HHA/CAREGiver December 2010 - May 2011
MetroWest Medical Center July 2009 - August 2010
EH Publishers January 2008 - July 2008
Skills
Dogs, Animals, Microsoft Office, Childcare, Multi-line Phone, Data Entry, Management, Office 2010, Event Planning, Community Outreach, Administrative..., Customer registration, Internet, Microsoft Office 2010, Email, Organization, Computers, Office Equipment, Online Tutoring, Training, Filing, Student Affairs, Confidentiality, Delivery, Floral Design, Food Preparation, Housekeeping, Inbound/Outbound Sales, Managment, Money handling/deposit, Personal home health..., Plants, Shipping/Receiving, Supply Inventory, HAM radio, Dog Grooming, Healthcare, Nonprofits, Distribution Center..., Amateur Radio, Customer Service, Microsoft Excel, Public Speaking, Research, Social Media, Team Building, Leadership
Education
Franklin Pierce University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
Franklin Pierce University 2012 — 2013
Associates in Marketing, Marketing
Community College of Rhode Island 2008 — 2009
none, Liberal Arts
North Kingstown High School 1998 — 2001
High School Diploma 2001, General Studies
Sykes November 2014 - Present
Yip's Clips June 2005 - December 2014
UPS November 2013 - December 2013
Franklin Pierce University April 2013 - September 2013
Deluxe Corporation August 2012 - November 2012
Good Mojo Dog Center May 2012 - June 2012
Hilltop Elementary School September 2010 - June 2011
HHA/CAREGiver December 2010 - May 2011
MetroWest Medical Center July 2009 - August 2010
EH Publishers January 2008 - July 2008
Skills
Dogs, Animals, Microsoft Office, Childcare, Multi-line Phone, Data Entry, Management, Office 2010, Event Planning, Community Outreach, Administrative..., Customer registration, Internet, Microsoft Office 2010, Email, Organization, Computers, Office Equipment, Online Tutoring, Training, Filing, Student Affairs, Confidentiality, Delivery, Floral Design, Food Preparation, Housekeeping, Inbound/Outbound Sales, Managment, Money handling/deposit, Personal home health..., Plants, Shipping/Receiving, Supply Inventory, HAM radio, Dog Grooming, Healthcare, Nonprofits, Distribution Center..., Amateur Radio, Customer Service, Microsoft Excel, Public Speaking, Research, Social Media, Team Building, Leadership
Education
Franklin Pierce University 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Marketing/Marketing Management, General
Franklin Pierce University 2012 — 2013
Associates in Marketing, Marketing
Community College of Rhode Island 2008 — 2009
none, Liberal Arts
North Kingstown High School 1998 — 2001
High School Diploma 2001, General Studies
Latrisha McElveen's Sykes Experience June 2013 - February 2015
Job Customer Service Representative at Sykes
Industry Hospital & Health Care
Experience
Sykes June 2013 - February 2015
Cuppy Kare Daycare August 2010 - June 2013
Murphy USA March 2007 - March 2008
Skills
Medical Terminology, Microsoft Word, Call Centers, Vital Signs, Healthcare, Telephone Skills, Medical Billing, Appointment Scheduling, Medical Coding, HIPAA, Data Entry, Fax, Medical Records, Medical Transcription
Education
virginia college online 2011 — 2013
Associate of Science (A.S.), healthcare reimbursement
kaplan university
Bachelor of Science (B.Sc.), HealthCare administration
Central Carolina Technical College 2002 — 2004
certificate, Medical/Clinical Assistant
Sykes June 2013 - February 2015
Cuppy Kare Daycare August 2010 - June 2013
Murphy USA March 2007 - March 2008
Skills
Medical Terminology, Microsoft Word, Call Centers, Vital Signs, Healthcare, Telephone Skills, Medical Billing, Appointment Scheduling, Medical Coding, HIPAA, Data Entry, Fax, Medical Records, Medical Transcription
Education
virginia college online 2011 — 2013
Associate of Science (A.S.), healthcare reimbursement
kaplan university
Bachelor of Science (B.Sc.), HealthCare administration
Central Carolina Technical College 2002 — 2004
certificate, Medical/Clinical Assistant
Tenisha Pulliam's Sykes Experience November 2011 - March 2012
Job INTERIM HR Assistant at Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises March 2012 - Present
Sykes November 2011 - March 2012
Goodman's Community Florist May 1998 - October 2011
Start Corporation October 2010 - January 2011
Salvation Army June 2009 - October 2010
Nancy's Homecare Services September 2008 - April 2009
Rock Hill Workforce Center February 2008 - June 2008
Skills
Call Centers, Management, Recruiting
Education
College of Charleston 2002 — 2007
Sociology
Northwestern High school 1999 — 2001
High School Diploma, Liberal Arts and Sciences, General Studies and Humanities
Sykes Enterprises March 2012 - Present
Sykes November 2011 - March 2012
Goodman's Community Florist May 1998 - October 2011
Start Corporation October 2010 - January 2011
Salvation Army June 2009 - October 2010
Nancy's Homecare Services September 2008 - April 2009
Rock Hill Workforce Center February 2008 - June 2008
Skills
Call Centers, Management, Recruiting
Education
College of Charleston 2002 — 2007
Sociology
Northwestern High school 1999 — 2001
High School Diploma, Liberal Arts and Sciences, General Studies and Humanities
Patrice Gibson's Sykes Experience July 1999 - October 2001
Job Staffing Supervisor
Industry Staffing and Recruiting
Experience
BelFlex Staffing Network November 2013 - Present
Charlotte Public Library September 2003 - November 2013
Prudential Financial July 2007 - November 2011
Prudential Financial/Adecco January 2002 - July 2007
Central Piedmont Community College October 2001 - January 2003
Sykes July 1999 - October 2001
Skills
Library, Research, Library Science, Microsoft Office, Collection Development, Information Literacy, Customer Service, Library Instruction, Social Media, Cataloging, Teaching, Editing, Public Speaking, Community Outreach, Microsoft Excel, PowerPoint, Microsoft Word, Public Libraries, Electronic Resources, Event Planning, Digital Libraries, Library Research, Photoshop, Recruiting, Management
Education
Central Piedmont Community College 2006 — 2006
Certificate, Certificate in Human Resources
Winston-Salem State University 1986 — 1990
Bachelor of Arts (B.A.), Public Relations and Advertising
BelFlex Staffing Network November 2013 - Present
Charlotte Public Library September 2003 - November 2013
Prudential Financial July 2007 - November 2011
Prudential Financial/Adecco January 2002 - July 2007
Central Piedmont Community College October 2001 - January 2003
Sykes July 1999 - October 2001
Skills
Library, Research, Library Science, Microsoft Office, Collection Development, Information Literacy, Customer Service, Library Instruction, Social Media, Cataloging, Teaching, Editing, Public Speaking, Community Outreach, Microsoft Excel, PowerPoint, Microsoft Word, Public Libraries, Electronic Resources, Event Planning, Digital Libraries, Library Research, Photoshop, Recruiting, Management
Education
Central Piedmont Community College 2006 — 2006
Certificate, Certificate in Human Resources
Winston-Salem State University 1986 — 1990
Bachelor of Arts (B.A.), Public Relations and Advertising
Cathy Musick's Sykes Experience July 2013 - Present
Job Customer Care Professional at Sykes
Industry Telecommunications
Experience
Sykes July 2013 - Present
B4Deadline January 2007 - Present
Teligistics January 2010 - February 2013
Capitol Comm, Authorized AT&T Retailer May 2001 - December 2006
AT&T Mobility 2001 - 2006
Skills
Telecommunications, Customer Service, Wireless Management, Customer Satisfaction, Call Center, Call Center Development, Troubleshooting, Account Management, Project Management, Management, Team Management, Microsoft Office, Team Leadership, Business Strategy, Project Planning, Program Management, Vendor Management, Sales, Customer-focused, Customer Driven, Human Resources, Training, Analysis
Education
Columbia College 1989 — 1989
Helias High School 1980 — 1984
Diploma, College Preparatory
Sykes July 2013 - Present
B4Deadline January 2007 - Present
Teligistics January 2010 - February 2013
Capitol Comm, Authorized AT&T Retailer May 2001 - December 2006
AT&T Mobility 2001 - 2006
Skills
Telecommunications, Customer Service, Wireless Management, Customer Satisfaction, Call Center, Call Center Development, Troubleshooting, Account Management, Project Management, Management, Team Management, Microsoft Office, Team Leadership, Business Strategy, Project Planning, Program Management, Vendor Management, Sales, Customer-focused, Customer Driven, Human Resources, Training, Analysis
Education
Columbia College 1989 — 1989
Helias High School 1980 — 1984
Diploma, College Preparatory
Jason Bloom's Sykes Experience 1997 - 1998
Job Advanced Program Engineer at DRS Technologies, Inc.
Industry Defense & Space
Experience
DRS Technologies, Inc. January 2015 - Present
DRS Technologies, Inc. June 2014 - January 2015
Merlin RAMCo Inc. February 2013 - November 2013
United States Air Force July 1991 - March 2013
18th Flight Test Squadron March 2010 - February 2013
4th/16th/19th Special Operations Squadron April 1998 - March 2010
521st Air Expeditionary Advisory Squadron July 2008 - June 2009
16th Operations Group Stan/Eval May 2007 - July 2008
5th Munitions Maintennce Squadron August 1994 - April 1998
Sykes 1997 - 1998
Skills
Special Operations, Security Clearance, Sensor Operator, Flight Test, Aircrew Evaluations, Aircrew Instruction, Optical Sensors, Contingency Planning, Test Development, RPA, UAV, Infrared Thermal Imaging, Electro-optical, Full Motion Video, Payload Operator, Technical Writing, Information Assurance, ISR, FMV, Aviation, Intelligence Analysis, Sensors, Military Experience, Flight Operations, Active Top Secret, Flights, Military Operations, Top Secret, Military, C4ISR, Command, Military Training, Aircraft, Air Force, DoD, Counterterrorism, Helicopters, Radar, Operational Planning, Defense, Reconnaissance, Military Aviation, National Security, Intelligence, SIGINT, Command & Control, Electronic Warfare, Weapons, Tactics, Aircraft Maintenance
Education
Trident University International
Bachelor of Science (BS), Computer Science, magna cum laude
Community College of the Air Force 2000 — 2012
Associate of Applied Science (AAS), Air and Space Operations Technology
Embry Riddle Aeronautical University-Worldwide 2008 — 2010
DRS Technologies, Inc. January 2015 - Present
DRS Technologies, Inc. June 2014 - January 2015
Merlin RAMCo Inc. February 2013 - November 2013
United States Air Force July 1991 - March 2013
18th Flight Test Squadron March 2010 - February 2013
4th/16th/19th Special Operations Squadron April 1998 - March 2010
521st Air Expeditionary Advisory Squadron July 2008 - June 2009
16th Operations Group Stan/Eval May 2007 - July 2008
5th Munitions Maintennce Squadron August 1994 - April 1998
Sykes 1997 - 1998
Skills
Special Operations, Security Clearance, Sensor Operator, Flight Test, Aircrew Evaluations, Aircrew Instruction, Optical Sensors, Contingency Planning, Test Development, RPA, UAV, Infrared Thermal Imaging, Electro-optical, Full Motion Video, Payload Operator, Technical Writing, Information Assurance, ISR, FMV, Aviation, Intelligence Analysis, Sensors, Military Experience, Flight Operations, Active Top Secret, Flights, Military Operations, Top Secret, Military, C4ISR, Command, Military Training, Aircraft, Air Force, DoD, Counterterrorism, Helicopters, Radar, Operational Planning, Defense, Reconnaissance, Military Aviation, National Security, Intelligence, SIGINT, Command & Control, Electronic Warfare, Weapons, Tactics, Aircraft Maintenance
Education
Trident University International
Bachelor of Science (BS), Computer Science, magna cum laude
Community College of the Air Force 2000 — 2012
Associate of Applied Science (AAS), Air and Space Operations Technology
Embry Riddle Aeronautical University-Worldwide 2008 — 2010
Valerie Pitts's Sykes Experience February 2011 - May 2011
Job Student at Charlotte School of Law
Industry Education Management
Experience
Belks Department Store November 2014 - December 2014
Lee County School District November 2011 - June 2013
Sykes February 2011 - May 2011
US Department of Commerce, NTIA May 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Adobe Acrobat, E-Learning, Curriculum Design, Staff Development, Interviews, Team Building, Higher Education, Editing, Teaching, Community Outreach, Public Speaking, Customer Service, Leadership Development, Social Media
Education
Charlotte School of Law 2013 — 2016
Doctor of Law (JD), Banking, Corporate, Finance, and Securities Law
Webster University 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Carolina-Columbia 1998 — 2002
Bachelor of Arts (BA), Political Science and Government
Bishopville High School
Bishopville High School
Belks Department Store November 2014 - December 2014
Lee County School District November 2011 - June 2013
Sykes February 2011 - May 2011
US Department of Commerce, NTIA May 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Adobe Acrobat, E-Learning, Curriculum Design, Staff Development, Interviews, Team Building, Higher Education, Editing, Teaching, Community Outreach, Public Speaking, Customer Service, Leadership Development, Social Media
Education
Charlotte School of Law 2013 — 2016
Doctor of Law (JD), Banking, Corporate, Finance, and Securities Law
Webster University 2009 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Carolina-Columbia 1998 — 2002
Bachelor of Arts (BA), Political Science and Government
Bishopville High School
Bishopville High School
Rayonne Glasgow-Smith's Sykes Experience November 2013 - March 2014
Job Medical Records Management, Public Health
Industry Hospital & Health Care
Experience
EDCO Health Information Solutions 2014 - Present
Sykes November 2013 - March 2014
The Guardian Life Insurance Company of America 2010 - 2012
Akin Gump Strauss Hauer & Feld LLP January 2000 - January 2009
Skills
Data Processing, Filing, Records Management, Medical Terminology, Customer Service, Childcare, Fax, Mailroom Operations, Photocopier, MS-DOS, Microsoft Excel, Access, Internet, Lotus Notes, Document Management, Legal Documents, Data Entry, Microsoft Office, Telephone Skills, Medical Records, Typing, File Management, Outlook, 10 Key, Appointment Scheduling, Healthcare, Administrative..., Administrative...
Education
Sanford-Brown Institute-New York 2005 — 2005
certificate, Medical/Clinical Assistant
City University of New York-Brooklyn College 1999 — 2003
Bachelor’s Degree, Health and nutrition Science
Capella University
Master of Public Health (MPH), Public Health
EDCO Health Information Solutions 2014 - Present
Sykes November 2013 - March 2014
The Guardian Life Insurance Company of America 2010 - 2012
Akin Gump Strauss Hauer & Feld LLP January 2000 - January 2009
Skills
Data Processing, Filing, Records Management, Medical Terminology, Customer Service, Childcare, Fax, Mailroom Operations, Photocopier, MS-DOS, Microsoft Excel, Access, Internet, Lotus Notes, Document Management, Legal Documents, Data Entry, Microsoft Office, Telephone Skills, Medical Records, Typing, File Management, Outlook, 10 Key, Appointment Scheduling, Healthcare, Administrative..., Administrative...
Education
Sanford-Brown Institute-New York 2005 — 2005
certificate, Medical/Clinical Assistant
City University of New York-Brooklyn College 1999 — 2003
Bachelor’s Degree, Health and nutrition Science
Capella University
Master of Public Health (MPH), Public Health
Dustin Bourgois's Sykes Experience May 1998 - July 2000
Job IT Manager
Industry Information Technology and Services
Experience
GI December 2014 - Present
MDU Resources Group, Inc. May 2013 - December 2014
Instrutech July 2011 - May 2013
JD Concepts July 2008 - July 2011
Premier Members Federal Credit Union February 2006 - July 2008
Northwest Airlines July 2004 - January 2006
UPS July 2000 - July 2004
Sykes May 1998 - July 2000
Skills
EMC Avamar, EMC DataDomain, EMC Storage, Virtualization, Linux, Active Directory, Windows Server, VMware
Education
Colorado Christian University 2011 — 2014
Bachelor of Applied Science (BASc), Information Systems Mgmt
Colorado State University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Computer Science
Minneapolis Community and Technical College 2000 — 2002
Associate's Degree, Network and System Administration/Administrator
GI December 2014 - Present
MDU Resources Group, Inc. May 2013 - December 2014
Instrutech July 2011 - May 2013
JD Concepts July 2008 - July 2011
Premier Members Federal Credit Union February 2006 - July 2008
Northwest Airlines July 2004 - January 2006
UPS July 2000 - July 2004
Sykes May 1998 - July 2000
Skills
EMC Avamar, EMC DataDomain, EMC Storage, Virtualization, Linux, Active Directory, Windows Server, VMware
Education
Colorado Christian University 2011 — 2014
Bachelor of Applied Science (BASc), Information Systems Mgmt
Colorado State University 2010 — 2011
Bachelor of Applied Science (B.A.Sc.), Computer Science
Minneapolis Community and Technical College 2000 — 2002
Associate's Degree, Network and System Administration/Administrator
Marek Topor's Sykes Experience September 2007 - October 2009
Job Warranty Assessor at MSX International
Industry Automotive
Experience
MSX International May 2015 - Present
MSX International September 2012 - Present
Citi International Plc. October 2009 - September 2012
Sykes September 2007 - October 2009
Skills
Customer Service, Leadership, Training, Team Leadership, Performance Management, Operations Management, Recruiting, Call Centers, Customer Retention, Customer Satisfaction, Team Management, Process Improvement, Managing at Citi, CAPM, MS Project, Technical Training, Service Delivery, Talent Management, Management, Stock Exchange &..., EU Development Funds, ITIL Foundation V3.0, Leading at Citi, Certified Associate in..., PRINCE2
Education
Jagiellonian University 2003 — 2005
Master's degree, Business, Management, Marketing, and Related Support Services, 5
Jagiellonian University 2000 — 2003
Business Administration and Management, General, Bachelor's degree
Tourism and Hotel Management School 1996 — 2000
Business Administration and Management, General
Central European University
Master of Business Administration (M.B.A.), Enterpreneurship, in progress
MSX International May 2015 - Present
MSX International September 2012 - Present
Citi International Plc. October 2009 - September 2012
Sykes September 2007 - October 2009
Skills
Customer Service, Leadership, Training, Team Leadership, Performance Management, Operations Management, Recruiting, Call Centers, Customer Retention, Customer Satisfaction, Team Management, Process Improvement, Managing at Citi, CAPM, MS Project, Technical Training, Service Delivery, Talent Management, Management, Stock Exchange &..., EU Development Funds, ITIL Foundation V3.0, Leading at Citi, Certified Associate in..., PRINCE2
Education
Jagiellonian University 2003 — 2005
Master's degree, Business, Management, Marketing, and Related Support Services, 5
Jagiellonian University 2000 — 2003
Business Administration and Management, General, Bachelor's degree
Tourism and Hotel Management School 1996 — 2000
Business Administration and Management, General
Central European University
Master of Business Administration (M.B.A.), Enterpreneurship, in progress
Bryant Bailey's Sykes Experience September 2013 - Present
Job Government Administration Professional
Industry Government Administration
Experience
Sykes September 2013 - Present
United States Postal Service March 2012 - March 2013
WetStone Technologies March 2011 - April 2011
Coastal Carolina University August 2010 - December 2010
Coastal Carolina University August 2006 - May 2010
Skills
JavaSE, XML, Virus Removal, Computer Repair, Help Desk Support, Project Management, Technical Support
Education
Coastal Carolina University 2005 — 2011
Bachelor of Science (B.S.), Computer Science
Sykes September 2013 - Present
United States Postal Service March 2012 - March 2013
WetStone Technologies March 2011 - April 2011
Coastal Carolina University August 2010 - December 2010
Coastal Carolina University August 2006 - May 2010
Skills
JavaSE, XML, Virus Removal, Computer Repair, Help Desk Support, Project Management, Technical Support
Education
Coastal Carolina University 2005 — 2011
Bachelor of Science (B.S.), Computer Science
Corey Orman's Sykes Experience April 1999 - October 2001
Job Network System Analyst at Uptime Systems
Industry Information Technology and Services
Experience
Uptime Systems 2010 - Present
Office Depot November 2001 - July 2009
Sykes April 1999 - October 2001
Education
Dakota County Technical College 2008 — 2010
MCSE
Uptime Systems 2010 - Present
Office Depot November 2001 - July 2009
Sykes April 1999 - October 2001
Education
Dakota County Technical College 2008 — 2010
MCSE
Ture Stukes's Sykes Experience July 2009 - November 2011
Job Job Seeker
Industry Internet
Experience
Woods Plus Inc April 2012 - May 2012
Spices Negril Restaurant & Bar 2012 - 2012
Sykes July 2009 - November 2011
Education
Central Carolina Technical College
Howard University
Electrical Engineering Technologies/Technicians
Woods Plus Inc April 2012 - May 2012
Spices Negril Restaurant & Bar 2012 - 2012
Sykes July 2009 - November 2011
Education
Central Carolina Technical College
Howard University
Electrical Engineering Technologies/Technicians
Indigo Burroughs's Sykes Experience October 2013 - February 2014
Job Program Assistant at S.C. Budget and Control Board
Industry Government Administration
Experience
S.C. Budget and Control Board December 2013 - Present
Sykes October 2013 - February 2014
Carolina Youth Development Center January 2012 - June 2013
Children's Museum of the Lowcountry September 2010 - December 2011
R and R Merchandise June 2006 - June 2010
Skills
Public Speaking, Youth Development, Youth Mentoring, Data Entry, Sales, Therapeutic Crisis..., Project Management, Civic Engagement, Leading Diverse Teams, Customer Support, Clerical Skills, Market Research, Outreach Services, Recruitments, Leading Meetings, Coordinating Events, Newsletters, Community Outreach, Event Planning, Fundraising, Microsoft Office, Research, Volunteer Management, Grant Writing, Nonprofits, Higher Education, Training, Social Networking
Education
College of Charleston 2009 — 2013
Bachelor of Science (BS)
Lee Central High School 2005 — 2009
S.C. Budget and Control Board December 2013 - Present
Sykes October 2013 - February 2014
Carolina Youth Development Center January 2012 - June 2013
Children's Museum of the Lowcountry September 2010 - December 2011
R and R Merchandise June 2006 - June 2010
Skills
Public Speaking, Youth Development, Youth Mentoring, Data Entry, Sales, Therapeutic Crisis..., Project Management, Civic Engagement, Leading Diverse Teams, Customer Support, Clerical Skills, Market Research, Outreach Services, Recruitments, Leading Meetings, Coordinating Events, Newsletters, Community Outreach, Event Planning, Fundraising, Microsoft Office, Research, Volunteer Management, Grant Writing, Nonprofits, Higher Education, Training, Social Networking
Education
College of Charleston 2009 — 2013
Bachelor of Science (BS)
Lee Central High School 2005 — 2009
melissa pendergrass's Sykes Experience May 2011 - Present
Job customer service agent I at Sykes
Industry Wireless
Experience
Sykes May 2011 - Present
Wireless Communications, Verizon Premium Retailer 2013 - 2014
Shoneys July 2012 - October 2013
Skills
Computer Proficiency, Mobile Phone Apps, Telecommunications, Telephone Skills, Telemarketing, Banking, Fax, Cash Management, Credit Cards, Deposits, Daily Reports, Daily Deposits
Education
Central Carolina Technical College 2006 — 2010
Associate Public Service, Early Care and Education
Sykes May 2011 - Present
Wireless Communications, Verizon Premium Retailer 2013 - 2014
Shoneys July 2012 - October 2013
Skills
Computer Proficiency, Mobile Phone Apps, Telecommunications, Telephone Skills, Telemarketing, Banking, Fax, Cash Management, Credit Cards, Deposits, Daily Reports, Daily Deposits
Education
Central Carolina Technical College 2006 — 2010
Associate Public Service, Early Care and Education
Jacob Ballinger's Sykes Experience April 2011 - August 2013
Job Client Services Representative at Sun Tan City
Industry Information Technology and Services
Experience
Sun Tan City September 2013 - Present
Sykes April 2011 - August 2013
SallieMae June 2001 - August 2010
Skills
Microsoft Office, Customer Service, Call Centers, Customer Satisfaction, Troubleshooting, Windows, Outlook, Access, Windows 7, Computer Hardware, Windows XP
Education
Elizabethtown Community and Technical College 2013 — 2016
In progress for the Associates Degree and Cisco CCNA Certification, Computer and Information Technologies - Network Administration Track
Central Texas College 2000 — 2009
Network Administration
Sun Tan City September 2013 - Present
Sykes April 2011 - August 2013
SallieMae June 2001 - August 2010
Skills
Microsoft Office, Customer Service, Call Centers, Customer Satisfaction, Troubleshooting, Windows, Outlook, Access, Windows 7, Computer Hardware, Windows XP
Education
Elizabethtown Community and Technical College 2013 — 2016
In progress for the Associates Degree and Cisco CCNA Certification, Computer and Information Technologies - Network Administration Track
Central Texas College 2000 — 2009
Network Administration
Daniel Honeycutt's Sykes Experience January 2015 - March 2015
Job Heating and Air Conditioning Technician
Industry Environmental Services
Experience
One Hour Heating and Air Conditioning May 2015 - Present
Sykes January 2015 - March 2015
US Army November 2013 - January 2015
US Army May 2013 - November 2013
US Army October 2011 - March 2013
US Army October 2010 - August 2011
US Army November 2008 - October 2010
US Army May 2007 - November 2008
Skills
Team Building, Team Leadership, Military Communications, Intelligence Gathering, Reconnaissance, Security, Personnel Management, Military Operations, Military Experience, Leadership Development, Strategic Planning, Training, Weapon Systems, Weapons Handling, Fitness Training, Microsoft Office, Microsoft Excel, Microsoft Word, Army, Military Vehicles, Security Clearance, Military, Afghanistan, Leadership, National Security, DoD, Operational Planning, Organizational..., Force Protection, Defense, Military Logistics, Weapons, Military Training, Command, Tactics, Counterterrorism, Program Management, Physical Security, Intelligence, Active DoD Secret..., Exercises, Combat, Supervisory Skills
Education
Colorado Technical University 2014 — 2016
Associate of Science (AS), General Studies
Retail Ready Career Center 2015 — 2015
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, A
Brookings Harbor High School 1999 — 2003
One Hour Heating and Air Conditioning May 2015 - Present
Sykes January 2015 - March 2015
US Army November 2013 - January 2015
US Army May 2013 - November 2013
US Army October 2011 - March 2013
US Army October 2010 - August 2011
US Army November 2008 - October 2010
US Army May 2007 - November 2008
Skills
Team Building, Team Leadership, Military Communications, Intelligence Gathering, Reconnaissance, Security, Personnel Management, Military Operations, Military Experience, Leadership Development, Strategic Planning, Training, Weapon Systems, Weapons Handling, Fitness Training, Microsoft Office, Microsoft Excel, Microsoft Word, Army, Military Vehicles, Security Clearance, Military, Afghanistan, Leadership, National Security, DoD, Operational Planning, Organizational..., Force Protection, Defense, Military Logistics, Weapons, Military Training, Command, Tactics, Counterterrorism, Program Management, Physical Security, Intelligence, Active DoD Secret..., Exercises, Combat, Supervisory Skills
Education
Colorado Technical University 2014 — 2016
Associate of Science (AS), General Studies
Retail Ready Career Center 2015 — 2015
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, A
Brookings Harbor High School 1999 — 2003
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc