Sykes Company

Industry: Business process outsourcing company

Description

Sykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,

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Sykes Employees

Employee
Years
Job
Industry
Coti Sempronii Coti Sempronii Allen, Texas Details
Coti Sempronii's Sykes Experience March 2004 - July 2008
Job Executive Coordinator at Nexius
Industry Telecommunications
Experience
Nexius  July 2008 - Present
Sykes   March 2004 - July 2008

Skills
Negotiation, Teamwork, Project Management, Team Leadership, Leadership, Project Planning, Team Management, New Business Development, Marketing Strategy, Team Building, Budgets, Analysis, Customer Service, Business Development, Marketing, Customer Satisfaction, Strategy, English, Operations Management, Call Centers, Management, Time Management, Process Improvement, IT Strategy, Entrepreneurship, Outsourcing, CRM, Training, Networking, Mobile Devices, Product Management

Education
Universidad Catolica de Cordoba - ICDA   2011 — 2011
Posgrado - en Negocios Internacionales, International Business

Universidad Nacional de Córdoba   2000 — 2008
Licenciatura, Comunicación Institucional

Universidad Blas Pascal   2007 — 2007
Diplomatura, Programa Universitario de Trabajo en Equipo (College Program to Team Work)

Lauren Langston Lauren Langston Columbus, Georgia Details
Lauren Langston's Sykes Experience March 2010 - April 2011
Job Store Manager at Palm Beach Tan
Industry Retail
Experience
Palm Beach Tan  November 2013 - Present
Red Lobster  August 2013 - May 2014
Logan's Roadhouse  September 2011 - April 2013
Sykes   March 2010 - April 2011

Skills
Customer Service, Sales, Merchandising, Visual Merchandising, Retail Sales, Time Management, Loss Prevention, Management, Store Management, Training, Store Operations, Inventory Control, Inventory Management, Driving Results, Customer Satisfaction, Retail, Hiring, Customer Experience, Profit, Employee Training, POS, Recruiting, Fashion, Cashiering, Marketing, Team Building, Sales Management, Marketing Strategy, Social Media Marketing, Leadership, Strategic Planning, New Business Development, Coaching

Education
University of Central Arkansas   2008 — 2012
Marketing/Marketing Management, General

Kristina Granger Kristina Granger Tampa, Florida Details
Kristina Granger's Sykes Experience 2012 - May 2014
Job Account Support Associate at EY
Industry Outsourcing/Offshoring
Experience
EY  May 2014 - Present
Sykes   2012 - May 2014
Ernst & Young  2008 - 2012

Skills
Project Management, Client Relations Skills, Project Coordination, Project Planning, SEC filings, Sarbanes-Oxley Act, US GAAP, Auditing, Financial Statements, Assurance, Financial Reporting, Financial Analysis, Internal Controls, Accounting, Financial Accounting, GAAP, External Audit, Internal Audit, CPA, SEC Filings

Education
University of Florida
Bachelor of Business Administration (B.B.A.), Finance, General

University of Virginia
Master's degree, Accounting

Janel Ballew Patterson Janel Ballew Patterson Tampa/St. Petersburg, Florida Area Details
Janel Ballew Patterson's Sykes Experience March 2015 - Present
Job Experienced management professional.
Industry Program Development
Experience
Sykes   March 2015 - Present
Evolution1, a WEX Company   March 2014 - March 2015
Janel Ballew Patterson, Consulting   January 2000 - December 2014
Ceridian  August 2012 - March 2014
EXACT Healthcare / Consumer Health Technologies   2011 - 2012
Sage Software  February 2008 - May 2011
First Advantage  January 2007 - March 2008

Skills
Healthcare IT, Contract Negotiations, Strategic Planning, Program Development, Consultative Selling, Solution Selling, RFP, EHR, Proposal Writing, Strategic Partnerships, Marketing Strategy, Product Marketing, Technical Writing, Contract Negotiation, Healthcare Information..., Selling, Product Management, Business Development, Go-to-market Strategy, Cross-functional Team..., Management, Sales Operations, Account Management, Marketing, Management Consulting, Sales Presentations, Market Research, Consulting, Sales Process, Sales, Team Leadership, Competitive Analysis, Analysis, Business Planning, Team Management, Process Improvement

Education
University of Florida   1990 — 1994
BA, Anthropology and Sociology

Adriana Sisfontes Adriana Sisfontes Watsonville, California Details
Adriana Sisfontes's Sykes Experience 2004 - 2005
Job IT Infrastructure Network Manager at DOLE Fresh Vegetables
Industry Information Technology and Services
Experience
DOLE Fresh Vegetables  April 2014 - Present
Adriana Sisfontes Photography   2010 - Present
DOLE Fresh Vegetables  August 2012 - April 2014
DOLE Fresh Vegetables  January 2010 - August 2012
DOLE Fresh Vegetables  2008 - December 2009
DOLE Fresh Vegetables  2007 - 2008
Dole Food Company  2005 - 2007
Sykes   2004 - 2005
Alienware  2003 - 2004

Skills
Cisco Technologies, Networking, Project Management, Technical Support, Troubleshooting, Process Improvement, Microsoft Office, Windows, Project Planning, Visio, Quality Assurance, Team Building, Management, Servers, Business Analysis, Team Leadership, VPN, Routers, Network Administration, Budgets, LAN-WAN, Windows 7, Strategic Planning, Telecommunications, PMP, RFID+, RFID applications, Microsoft Project, MPLS, IOS Firewall, Switching, Cisco VoIP, Avaya, IEEE standards, Fiber Optics, Satellite Communications, Structured Cabling, Adobe Creative Suite, Adobe Lightroom, Mac, Snow Leopard, Telecommunications..., Switches, Cisco Routers, Cisco IOS, Cisco Certified, PMI, Cisco ASA, iWAN, Workfront

Education
Universidad Interamericana de Costa Rica   2005 — 2007
Master's degree, Computer Systems Networking and Telecommunications

Universidad Interamericana de Costa Rica   2000 — 2003
Bachelor of Science (B.S.), Electrical and Electronics Engineering

Instituto Tecnologico de Costa Rica   2002 — 2003
Computer Technician, Networking Professional

Ann Skiles Ann Skiles Dittmer, Missouri Details
Ann Skiles's Sykes Experience October 2000 - August 2003
Job Information Technology
Industry Information Technology and Services
Experience
BJC HealthCare  September 2005 - May 2013
RehabCare Group Inc  August 2003 - January 2005
Sykes   October 2000 - August 2003
DIRECTV  January 1999 - October 2000
Micro Information Technology   January 1993 - September 1998
BDO Seidman  January 1987 - January 1993

Skills
SDLC, Healthcare Information..., SharePoint, Process Improvement, Business Analysis, Change Management, Business Intelligence, Program Management, Business Process..., ITIL, HL7, Visio, Vendor Management, Data Warehousing, Software Project..., Project Management, Requirements Analysis, EHR, IT Strategy, PMP, Disaster Recovery, Software Documentation

Education
Washington University in St. Louis   2003 — 2005
Master's degree, Information Management

The University of Texas at Austin   1982 — 1986
Bachelor of Business Administration (BBA), Accounting and Data Processing and Analysis

Danielle Simon Danielle Simon Conway, Arkansas Details
Danielle Simon's Sykes Experience February 2009 - April 2010
Job Customer Service Representative at Arkansas Blue Cross Blue Shield
Industry Insurance
Experience
Arkansas Blue Cross Blue Shield  September 2013 - Present
Hewlett Packard  April 2010 - July 2013
St. Vincent Health System  April 2012 - September 2012
Sykes   February 2009 - April 2010
UAMS Outpatient Administration   August 2008 - November 2008
Wal-mart Supercenter  June 2006 - August 2006
University of Central Arkansas/AOEP   June 2005 - March 2006
Boys and Girls Club of Faulkner Co   September 2004 - May 2005

Skills
Training, Customer Service, PowerPoint, Microsoft Excel, Databases, Policy, Technical Support, Testing, Team Leadership, Time Management, Analysis, Leadership, Data Analysis, Access, Administration, Microsoft Office, Outlook, Process Improvement, Troubleshooting, Microsoft Word, Team Building

Education
University of Phoenix   2013 — 2015
Master of Business Administration (M.B.A.), Business Administration, Management and Operations/ Health Management

University of Central Arkansas   2002 — 2008
Bachelor of Science, Health Service Administration

Central High School   1998 — 2002
Graduated (H.S. Diploma)

Nick Ingolfsland Nick Ingolfsland Fargo, North Dakota Area Details
Nick Ingolfsland's Sykes Experience August 1997 - March 2000
Job Chief Administrative Officer at Ulteig
Industry Civil Engineering
Experience
Ulteig  August 2013 - Present
Ulteig  March 2008 - August 2013
United Agri Products  February 2007 - March 2008
Dakota Fusion   2004 - 2007
Sykes   August 1997 - March 2000

Skills
Strategic Planning, IT Strategy, Team Leadership, Tactical Management, Business Intelligence, Department Budgeting, IT Infrastructure..., Network Administration, Custom Software..., Database Administration, Software Development..., Support Services..., Project Management, Software Development, Microsoft SQL Server, Leadership, Management, Business Analysis, ERP, Professional Services, Information Technology, Project Planning

Education
The University of North Dakota
BBA, 3.63 GPA

Holli (Garcia) Covington Holli (Garcia) Covington Lakeland, Florida Area Details
Holli (Garcia) Covington's Sykes Experience December 2011 - January 2014
Job Home Health Care Aide
Industry Hospital & Health Care
Experience
Sykes   December 2011 - January 2014

Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Outlook, Research, Windows, Teaching, Public Speaking, English, Budgets, Healthcare, Strategic Planning, HTML, Access, Social Media, Event Management, Marketing

Education
Polk State College   2013 — 2015
Associate of Science (A.S.), Criminal Justice Technology

Triton College   1999 — 2011
Associate of Arts (A.A.), Liberal Arts

Chase May Chase May Eugene, Oregon Details
Chase May's Sykes Experience March 2014 - June 2014
Job Customer Service at Palo Alto Software
Industry Computer Software
Experience
Palo Alto Software  June 2014 - Present
Sykes   March 2014 - June 2014
Cafe Yumm!  October 2013 - December 2013
Pak Mail Eugene   October 2010 - December 2013
Sherm's Thunderbird Market Roseburg   November 2009 - June 2010
J. Todd & Co., Inc.   July 2008 - August 2008

Skills
Customer Service, Microsoft Office, Retail, Research, Sales, Web Design, Web Applications, Editing, Google Docs, Shipping, Food Service, Website Development, WordPress, Git, Public Speaking, Copy Editing, Newsletters, Microsoft Word, Technical Support, Zendesk, Process Documentation, Github, HTML, CSS, Jekyll, Markdown, Liquid Templates, Web Hosting, Group Facilitation, Community Organizing, Community Engagement, Retail Shipping, International Shipping, Retail Freight Shipping, Retail Packaging, Microsoft Excel

Education
Lane Community College   2010 — 2013

Umpqua Community College   2009 — 2010

Bobby C. Rochelle Bobby C. Rochelle Tampa/St. Petersburg, Florida Area Details
Bobby C. Rochelle's Sykes Experience May 2011 - March 2013
Job Director of Security at Westfield
Industry Public Safety
Experience
Westfield  May 2013 - Present
Sykes   May 2011 - March 2013
AT&T  June 2011 - July 2012
Thorpe Enterprises  June 2009 - July 2011
Thorpe Enterprises  March 2006 - June 2009
Colleton County Department of Health   July 1999 - February 2006
United States Marine Corps  July 1984 - December 1998

Skills
Telecommunications, Team Leadership, Microsoft Office, Windows, Customer Service, Team Building, VoIP, Training, Active Directory, Microsoft Excel, Software Documentation, Security, Troubleshooting, Program Management, Networking, Budgets, Public Speaking, Leadership, Surveillance, Management

Education
Keiser University   2009 — 2013
BS, Health Science

Trident Technical College

Kristina Diederich Kristina Diederich Tampa/St. Petersburg, Florida Area Details
Kristina Diederich's Sykes Experience November 2013 - Present
Job Business Manager, Major Markets Sales Forecasting & Budgeting and Salesforce Administration
Industry Outsourcing/Offshoring
Experience
Sykes   November 2013 - Present
Sykes   August 2010 - October 2013
Sykes Enterprises  September 2007 - June 2010
Signature Concepts, Inc   October 2004 - June 2009
Sykes   January 2007 - September 2007
Payment Alliance   August 2006 - January 2007
SCI Wholesales   May 2006 - August 2006

Skills
Certified in Salesforce..., Certified in Microsoft..., Call Center, Salesforce.com, Customer Experience, B2B, Forecasting, BPO, Outsourcing, Microsoft Excel, Sales, Business Analysis, Sales Management, Customer Satisfaction, Workforce Management, CRM, Lead Generation, Financial Services, Marketing, Call Centers, Analysis, Recruiting, Leadership, Training, Sales Operations, Vendor Management

Education
University of Tampa   2001 — 2006
B.A, Government World Affairs

University of Tampa - John H. Sykes College of Business   2001 — 2006
Bachelor, International Business

Universität Salzburg / University of Salzburg   2005 — 2005
International Business

Luis Lebron Luis Lebron Austin, Texas Details
Luis Lebron's Sykes Experience March 2012 - April 2013
Job Supervisor at Harte Hanks
Industry Health, Wellness and Fitness
Experience
Harte Hanks  April 2015 - Present
HealthPlan Services  June 2014 - April 2015
BC Motor Company   May 2013 - May 2014
Sykes   March 2012 - April 2013
ProCare Rx  October 2010 - January 2012
Farmers Insurance Group of Companies  October 2007 - September 2010
IFC Supply Inc.   August 2004 - February 2007
Argus Health Systems  October 2000 - September 2003

Skills
Customer Service, Team Building, Leadership, Team Leadership, Management, Project Management, Microsoft Excel, Research, New Business Development, Negotiation, Call Centers, Public Speaking, Sales, Strategic Planning, Training

Education
Universidad del Turabo   1998 — 2000
Business Administration and Management, General

Eloiza Pascual High School   1995 — 1998
None, Marketing

GNANDT TIMEA GNANDT TIMEA Hungary area Details
GNANDT TIMEA's Sykes Experience January 2013 - July 2014
Job Enterprise Data & Services Associate at Morgan Stanley
Industry Investment Banking
Experience
Morgan Stanley  July 2014 - Present
Sykes   January 2013 - July 2014
Róka Frutta Kft.   July 2011 - October 2011
Andapresent Kft.   July 2009 - October 2009

Skills
Programming: - basic..., SQL, Problem Solving, Microsoft Office, Microsoft Excel, Microsoft Word, Internet, Mathematics, PowerPoint, Physics, Organization, Operating Systems, Linux, Windows 7, Windows XP Pro, Mechanics, Electronics

Education
Universitatea „Babeș-Bolyai” din Cluj-Napoca   2009 — 2012
B. Sc. equiv (3-year), Licensed in Physics

"Bàthory Istvàn" Theoretical Highschool,"Mathematics and Computer Science" Theoretical Program   2005 — 2009
High School

Emily Ghosh, MBA Emily Ghosh, MBA Tampa/St. Petersburg, Florida Area Details
Emily Ghosh, MBA's Sykes Experience March 2014 - Present
Job Senior Manager, Marketing Program Management at Sykes
Industry Public Relations and Communications
Experience
SYKES   March 2014 - Present
Swope, Rodante P.A.   March 2012 - February 2014
Advanced Healthcare Partners  December 2011 - 2012
WFLA News Channel 8, The Tampa Tribune and TBO.com   July 2010 - December 2011
The University of Tampa  January 2008 - May 2010
The University of Tampa's Graduate Organization of Leadership & Development (UT-GOLD)   August 2009 - 2010
The Make-A-Wish Foundation  August 2006 - December 2007
Curves  2005 - 2006

Skills
Marketing, Event Planning, Lead Generation, Advertising, Public Relations, Marketing Management, Marketing Research, New Business Development, Project Management, Strategic Planning, Sales, Social Media Marketing, Salesforce.com, Business Development, Email Marketing, E-commerce, Marketing Communications, Leadership, Strategy, Integrated Marketing, Management, CRM, Online Marketing, Online Advertising, Digital Marketing, Brand Management, Direct Marketing, Social Networking, Market Planning, Market Research, Marketing Strategy, Social Media, SEM, Digital Media, Brand Development, Facebook, SEO, Media Buying, Mobile Marketing, Competitive Analysis, Media Planning, Google Analytics, B2B Marketing, Web Analytics, PPC, Strategic Partnerships, Product Marketing, Google Adwords, B2B, Digital Strategy

Education
University of Tampa - John H. Sykes College of Business   2008 — 2010
MBA, Marketing

University of Arizona   2000 — 2005
Bachelor of Arts (B.A.), Political Science, Spanish, Magna Cum Laude

Ashley Costa Ashley Costa Fort Smith, Arkansas Details
Ashley Costa's Sykes Experience May 2011 - Present
Job Team Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   May 2011 - Present

Skills
Team Management, Customer Service, Call Centers, Customer Experience, BPO, Customer Satisfaction, Outsourcing, Team Leadership, Management, Performance Management, Vendor Management, Service Delivery, Training

Education
University of Arkansas-Fort Smith

University of Arkansas-Fort Smith

Chris Cordrey Chris Cordrey Macomb, Illinois Details
Chris Cordrey's Sykes Experience September 2014 - Present
Job Customer Care Professional at Sykes
Industry Insurance
Experience
Sykes   September 2014 - Present
StuckatHome   January 2000 - September 2014
Prudential Healthcare  1999 - 2000

Skills
Customer Service, Marketing, Social Media, Microsoft Excel, Social Networking, Microsoft Office, Insurance, Microsoft Word, Leadership, PowerPoint, Sales

Education
University of Arizona   1991 — 1994
didn't get one, Plant Biology and Genetics, among others

University of Arizona   1991 — 1994
Associate's Degree, Interdisciplinary Studies, 3.0

James Castillo James Castillo San Jose, California Details
James Castillo's Sykes Experience February 2002 - June 2002
Job Mobile Technician
Industry Telecommunications
Experience
Computer Care at Google   June 2015 - Present
Contractor at Google   December 2014 - Present
Sprint  March 2011 - Present
Sprint Nextel Norfolk VA   October 2006 - March 2011
Sprint  August 2005 - October 2006
Nextel Hampton VA   July 2004 - August 2005
Teletech /Nextel   September 2002 - September 2003
Sykes   February 2002 - June 2002
Onetta  December 2000 - July 2001
United States Air Force  December 1995 - December 2000

Skills
Telecommunications, Troubleshooting, Wireless, Hardware, Project Planning, Process Improvement, Technical Support, Training, Fiber Optics, Call Centers, Sales, RF, Antennas, Maintenance, Customer Service, Mobile Devices, Management, Team Leadership

Education
De Anza College General Education   1992 — 1995

Tidewater Community College

Bill Muir Bill Muir Saint Petersburg, Florida Details
Bill Muir's Sykes Experience 2014 - Present
Job Chief Operating Officer at Jabil
Industry Electrical/Electronic Manufacturing
Experience
Sykes   2014 - Present
Jabil  2013 - Present
Jabil  2007 - 2013
Jabil  2004 - 2007

Skills
Contract Manufacturing, Lean Manufacturing, Strategy, Process Improvement, Business Strategy, Operations Management, Manufacturing, Continuous Improvement, Six Sigma, Cross-functional Team..., Supply Chain Management, Value Stream Mapping, Kaizen, Manufacturing..., Supply Management, Supply Chain, Lean manufacturing

Education
University of Florida   1990 — 1992
MBA

University of Florida   1986 — 1992
Bachelor of Science, Industrial Engineering

Cynthia M. Wilson Cynthia M. Wilson Tampa/St. Petersburg, Florida Area Details
Cynthia M. Wilson's Sykes Experience June 2006 - November 2009
Job Project, Process and Change Management Guru: “Out of the box” leadership that drives teams to success!
Industry Telecommunications
Experience
Extropy (contract w Jabil Circuit)   July 2014 - Present
AT&T Mobility  November 2011 - June 2014
AT&T Government Solutions  June 2010 - November 2011
Plateau Systems  March 2010 - June 2010
Sykes   June 2006 - November 2009
Suncoast Schools Federal Credit Union  June 2005 - June 2006
Tech Data Corporation  June 2004 - June 2005
AT&T Global Network Services  December 2000 - May 2003
IBM/AT&T Global Network Services   August 1999 - December 2000
Hall Publishing   March 1998 - August 1999

Skills
Data Center, Data Centre Architecture, Project Management, Operations Management, Process Control, Process Management, Business Process..., Collaboration, Cisco Technologies, Microsoft Technologies, Network Engineering, Computer Network..., Network Monitoring Tools, Telecommunications, Construction Management, Vendor Management, Contract Negotiation, Standards Development, International Standards, Standards Compliance, Environmental Monitoring, Technical Presentations, Technical Documentation, SharePoint, AutoCAD, viso, Root Cause Analysis, Reports, Requirements Analysis, RFP Generation, Purchase Management, Quality Auditing, IT Audit, Supplier Quality, Facilities Management, Performance Reviews, Staff Development, Training Delivery, Call Center, Power Distribution, HVAC, Critical Infrastructure..., Redundant Systems, Access Control, Perimeter Security, Subject Matter Experts, Risk Management, Disaster Recovery, Migration Projects, Authentication Systems

Education
The University of Manchester   1995 — 1998
Bachelor of Science (BSc), Computer Science with Business & Management

EXIN   2011 — 2011
ITIL Foundations V3, ITIL

CNET (London)   2008 — 2008
Certified Data Center Management Professional (CDCMP), Data Center Management

Edu-Tech   1998 — 1998
MCSE 4.0 + Internet, Microsoft MCSE

Ridgewood   1981 — 1987
HS Diploma, General Studies

Joshua Shoemaker Joshua Shoemaker Wise, Virginia Details
Joshua Shoemaker's Sykes Experience June 2013 - June 2014
Job Member Service Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   June 2013 - June 2014
Mountain Rose Vineyards   May 2011 - October 2011
Food City  June 2009 - April 2011

Skills
Call Centers, Research, Critical Thinking, Strategic Planning, Event Management, Public Speaking, Creative Problem Solving, Analysis, Customer Service

Education
The University of Virginia's College at Wise   2011 — 2015
Bachelor of Arts (B.A.), History

Lee High School   2007 — 2011

Rose Wattenbarger Rose Wattenbarger Fayetteville, North Carolina Area Details
Rose Wattenbarger's Sykes Experience February 2013 - October 2013
Job Senior Consultant
Industry Alternative Dispute Resolution
Experience
Booz Allen Hamilton  November 2013 - Present
University of the Rockies  January 2013 - Present
Sykes   February 2013 - October 2013
University of the Rockies  July 2010 - November 2012
K2 Solutions  February 2011 - May 2011
US Army  February 2003 - February 2011

Skills
Army, Security Clearance, Military Leadership, Information Operations, Special Operations, DoD, Military, Military Experience, Defense, Top Secret, Microsoft Office, SCI, Government, Strategic Studies, Military Liaison, Interagency Coordination, Military Operations, Weapons, Program Management, Counterinsurgency, Policy, Intelligence, Human Resources, Conflict Resolution, Conflict Management, Conflict Transformation, Organizational..., Psychological Assessment, Dedicated Professional, Awesomeness, MISO, Assessment

Education
University of the Rockies   2013 — 2016
Doctor of Psychology, Organizational Leadership, 3.89

University of the Rockies   2010 — 2012
Master of Psychology, Mediation and Conflict Resolution, 3.88

Troy University   2007 — 2009
Bachelor's degree, Psychology, 3.5

Adrianne (Farr) Vaiser Adrianne (Farr) Vaiser Greater Denver Area Details
Adrianne (Farr) Vaiser's Sykes Experience August 2012 - Present
Job Business Development Analyst for SYKES Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes   August 2012 - Present
Alpine Access  June 2007 - August 2012
Independent Travel Consultant  March 1994 - 2007

Skills
Call Center, Customer Experience, BPO, Workforce Management, Contact Centers, Outsourcing, Inbound Marketing, Customer Satisfaction, Call Center Development, Avaya, Lead Generation, CRM, Account Management, Salesforce.com, Vendor Management, Operations Management, Technical Support, Sales Process, IVR, Call Centers, Strategy, Business Development, Telemarketing, Customer Service, Sales, Telecommunications, Customer Retention, Service Delivery, Team Management, Offshoring, Solution Selling, SaaS, Direct Sales, Sales Operations, Process Improvement, Management, Enterprise Software, Team Leadership, B2B, Strategic Partnerships, Training, Business Process..., Leadership, Customer Acquisition

Education
University of California, Irvine   1992 — 1994
Undergraduate, Environmental Analysis & Design

Chris Forsha Chris Forsha Houston, Texas Details
Chris Forsha's Sykes Experience July 2008 - February 2011
Job Salesforce Administrator at Direct Energy
Industry Utilities
Experience
Direct Energy  March 2014 - Present
Arise Virtual Solutions Inc.  April 2013 - October 2013
Computer Generated Solutions  February 2011 - March 2013
Sykes   July 2008 - February 2011
Sykes   October 2005 - July 2008
Sykes   September 2003 - October 2005

Education
University of Florida   1996 — 2001
BA

Axel Escalante Axel Escalante Oklahoma City, Oklahoma Area Details
Axel Escalante's Sykes Experience July 2004 - March 2005
Job Sr Exchange Administrator at Loves Inc.
Industry Information Technology and Services
Experience
Loves Inc.   April 2014 - Present
DISA  June 2011 - March 2014
Hertz Corp  January 2011 - July 2011
DELL INC  February 2007 - September 2010
HERTZ CORP  March 2005 - January 2007
Sykes   July 2004 - March 2005
MOLNYCKE HEALTH CARE   January 2001 - July 2003

Skills
Active Directory, VMware, Citrix, XP, Operating Systems, Troubleshooting, Technical Support, SharePoint, Hardware, Security, Unix, Linux, System Administration, Microsoft SQL Server, Storage, Networking, Backup Exec, Microsoft Certified..., Windows 2003, 2008..., HBSS, SCOM, Exchange 2010, Bladelogic, TMS, ITSM, Blackberry Enterprise..., Microsoft Exchange, Powershell, Windows XP, McAfee, Tape Management, IT Service Management, BMC Patrol

Education
Universidad Autónoma de Ciudad Juárez   1997 — 2002
Bachelors Degree, Computer Engineering

Diana Monterrosa Diana Monterrosa Huntington, New York Details
Diana Monterrosa's Sykes Experience December 2006 - January 2009
Job Industrial Engineer / MBA
Industry Logistics and Supply Chain
Experience
Almacenes Siman  September 2010 - December 2014
Almacenes Siman  February 2009 - August 2010
Sykes   December 2006 - January 2009

Skills
-Servicio al cliente, Mercadeo y publicidad, Manejo de la cadena de..., Negociación con..., Manejo de inventarios, Control y manejo de..., Desarrollo de productos, Control de cambios, Gestión de las..., Procesos de negocio, Liderazgo de equipos, Servicio de atención al..., Planificación..., Administración y..., Gestión de proyectos, Estrategia empresarial, Estrategia de..., Strategic Planning, Negociación, Trabajo en equipo, Microsoft Excel

Education
Universidad Centroamericana 'José Simeón Cañas'   2010 — 2013
Master of Business Administration (M.B.A.), Administration, quality and marketing

Universidad Centroamericana 'José Simeón Cañas'   2003 — 2008
Industrial Engineer

Monique Hough Monique Hough Brandon, Florida Details
Monique Hough's Sykes Experience May 2004 - November 2006
Job RECRUITER at TOPNOTCHRECRUITER
Industry Staffing and Recruiting
Experience
TOPNOTCHRECRUITER   May 2010 - April 2013
GEICO  November 2006 - April 2010
SYKES   May 2004 - November 2006
SPECTRUM NEWSPAPER   August 2004 - August 2005

Skills
Technical Recruiting, Communication, Customer Service, Sourcing, Microsoft Excel, Microsoft Office, Microsoft Word, Self-starter, Resume Writing, Internet Recruiting, Recruiting, Contract Recruitment, Talent Acquisition, Applicant Tracking...

Education
University at Buffalo   2003 — 2009
Bachelor of Arts (B.A.)

University at Buffalo   2003 — 2005
PARALEGAL STUDIES CERTIFICATE

Ricardo Jimenez Cabas Ricardo Jimenez Cabas Warwick, Rhode Island Details
Ricardo Jimenez Cabas's Sykes Experience January 2014 - May 2014
Job Associate Engineer Atrion Networking Corporation
Industry Information Technology and Services
Experience
Atrion  October 2014 - Present
Sykes   January 2014 - May 2014
Serviola   2012 - 2012

Skills
Telecomunicaciones, Servicio de atención al..., Gestión de proyectos, Seguridad, Análisis, Gestión de redes, Tecnología de Cisco, CCNA, Liderazgo de equipos, Microsoft Excel, Active Directory, Leadership, Comunicación inalámbrica, Cisco IOS, Routers de Cisco, Cisco ASA, Cisco Catalyst Switches, Cisco Identity Services..., ForeScout CounterACT, Soporte técnico

Education
Universidad del Norte
Electronic Engineer

Colegio San Jose Compañia de Jesus
Diploma, High School

Giovanna Perciballi Giovanna Perciballi Greater New York City Area Details
Giovanna Perciballi's Sykes Experience September 2010 - July 2011
Job Assistant Director of Adult Education and Workforce Development at Mercy Center Bronx
Industry Education Management
Experience
Mercy Center Bronx   January 2014 - Present
St. Giles International  May 2013 - September 2014
OISE Sydney   January 2013 - March 2013
Language Studies International Brisbane   July 2012 - December 2012
City of London Academy   August 2011 - May 2012
www.tellusfashion.com   October 2010 - October 2011
Sykes   September 2010 - July 2011
BABELIA FORMACION S.L.   October 2009 - August 2010
The Overlook Press  February 2009 - June 2009

Skills
English, Publishing, Proofreading, Research, Editorial, Web Content, Teaching, Content Writing, Teamwork, Foreign Languages, CMS, Publicity

Education
University of London, School of Advanced Studies, Institute of English Studies   2006 — 2007
Master of Arts, National and International Literatures in English

University at Albany   2000 — 2004
Bachelor of Science, Business Administration and English Literature

Marek Skrodzki Marek Skrodzki Hungary area Details
Marek Skrodzki's Sykes Experience February 2004 - November 2006
Job Payroll Supervisor NE&CE at Tetra Pak
Industry Information Technology and Services
Experience
Tetra Pak  February 2014 - Present
NorthgateArinso  June 2010 - January 2014
Convergys  November 2006 - June 2010
Sykes   February 2004 - November 2006
IBM Global Services  January 1999 - December 2000

Skills
Payroll, Payroll Processing, SAP HR, HRIS, Benefits Administration, Benefits, Employee Relations, HR Policies, Compensation, Union, Onboarding, Salary, Employee Benefits, ADP, PeopleSoft, HR Consulting, Labor Relations, HR Transformation

Education
Academy of Economy in Poznań   1991 — 1994
Master, Marketing

University of Gdansk   1989 — 1991

Carlos Bermudez Carlos Bermudez Greater Atlanta Area Details
Carlos Bermudez's Sykes Experience May 2000 - April 2008
Job IT Manager for Cost Management Group
Industry Information Services
Experience
MedQuest Associates  May 2013 - Present
Cost Management Group   March 2013 - Present
PartnerTEL  May 2008 - March 2013
Cisco  May 2003 - April 2008
Sykes   May 2000 - April 2008

Skills
Cisco Technologies, VoIP, Project Management, Team Management, Network Engineering, Network Design, Switches, Cisco Call Manager, Routing, CCNP Certified, CCNA, Routers, VPN, BGP, Networking, WAN, Troubleshooting, Pre-sales, IT Management, OSPF, IP, CCNP, Cisco IOS, TCP/IP, Network Administration, Cisco Routers, Network Architecture, Routing Protocols, Cloud Computing, Managed Services, QoS, Cisco Certified, T1, LAN-WAN, LAN Switching, Management, SIP Trunking, Ethernet, Windows Server, Active Directory, Telecommunications, Wireless, Computer Network..., MPLS, EIGRP, Data Center, Firewalls, Juniper, ASA, Cisco ASA

Education
Universidad Interamericana de Costa Rica   2006 — 2008
Bachelor of Science (BS), Computer Science

Marian Baker School   1994 — 1999
High School, High School/Secondary Diplomas and Certificates

Chelsea Linkous Chelsea Linkous Big Stone Gap, Virginia Details
Chelsea Linkous's Sykes Experience December 2006 - December 2010
Job Administrative assistant at The University of Virginia's College at Wise
Industry Higher Education
Experience
The University of Virginia's College at Wise  March 2012 - Present
In Home Care, Inc.   December 2010 - March 2012
Sykes   December 2006 - December 2010

Skills
Customer Service, Coordination, Microsoft Excel, Events, Higher Education, Invoicing, K-12, Leadership, Microsoft Office, Microsoft Word, Non-profits, Office Management, Organization, PowerPoint, Problem Solving, Twitter, Teachers, Youth Mentoring, Team Leadership

Education
The University of Virginia's College at Wise   2006 — 2011
Liberal Arts & Sciences, Elementary Education and Teaching

Shawn Hafley Shawn Hafley Memphis, Tennessee Details
Shawn Hafley's Sykes Experience 2011 - 2012
Job Senior Sales Manager at Terminix
Industry Consumer Services
Experience
Terminix  2012 - Present
Sykes   2011 - 2012
Sitel  2010 - 2010
ACCENT Marketing Services, Inc.   2005 - 2009
APAC Customer Services, Inc.   2004 - 2005
TeleTech Holdings, Inc.   2000 - 2004
MCI  1992 - 1994

Skills
Cross-functional Team..., Recruiting, Strategy, CRM, Call Centers, Customer Experience, Outsourcing, Team Building, Team Leadership, Leadership Development, Training, Management, Process Improvement, Workforce Management, Leadership, Customer Satisfaction, Customer Retention, Human Resources, Sales, Call Center, Telecommunications, Customer Service, BPO, Integration, Coaching, Business Process, Contact Centers, Operations Management

Education
Union University   1998 — 2000
MBA

University of North Alabama   1989 — 1991
B.S., Management

Florida College   1987 — 1988
Management

Craig Fitzsimmons Craig Fitzsimmons Henderson, Nevada Details
Craig Fitzsimmons's Sykes Experience January 2004 - September 2009
Job Computer Repair Tech
Industry Information Technology and Services
Experience
Self-employed  July 2005 - Present
Sykes   January 2004 - September 2009
Best Buy  February 2006 - November 2006

Education
UCLA   2010 — 2012
Master of Business Administration (MBA), Management Information Systems, General

UNLV   2006 — 2010
Bachelor of Science (BS), Information Technology

Benjamin Corey Benjamin Corey Missoula, Montana Area Details
Benjamin Corey's Sykes Experience June 1999 - September 2001
Job My Place Hotel General Manager
Industry Hospitality
Experience
Legacy Management  September 2015 - Present
The Town Pump Company   September 2014 - September 2015
Holiday Inn Express and Suites, Missoula Montana   February 2013 - September 2014
USANA Health Sciences.  June 2012 - April 2013
Missoulian/Ravalli Republic  May 2012 - February 2013
DIRECTV  February 2005 - December 2011
Baker Boyer Bank  January 2002 - January 2003
Sykes   June 1999 - September 2001

Skills
Call Centers, Customer Service, Management, Team Building, Time Management, Customer Satisfaction, Microsoft Office, Performance Management, Account Management, Coaching, Change Management, Analysis, Networking, Conflict Resolution, Team Management, Hotel Administration, Hotel Management, Hospitality Management, Hotel Revenue, Hospitality Industry, Guest Recovery, Opera, Customer Relations, Training & Development, Hospitality, Leading Change, Coaching for Excellence, Performance Analysis

Education
The University of Montana - School of Business Administration   2011 — 2016
Bachelor of Science in Business Administraition, Business Management, 3.8

Walla Walla Community college   1998 — 2004
Cisco certified network associate, General Studies

Gem State Adventist Acadamy   1996 — 1997
Highschool General Studies, Generals

Emily Spillenkothen Emily Spillenkothen Lexington, Kentucky Details
Emily Spillenkothen's Sykes Experience August 2012 - Present
Job Customer Service Professional
Industry Human Resources
Experience
Sykes   August 2012 - Present
GreenTech Automotive  2011 - 2012

Education
The University of Virginia's College at Wise   2004 — 2009
Bachelor's degree, History

Tamara Hopersberger Tamara Hopersberger Buffalo/Niagara, New York Area Details
Tamara Hopersberger's Sykes Experience September 2009 - February 2012
Job Inside Sales and Customer Service Professional
Industry Consumer Services
Experience
Subversive Theater Collective   January 2008 - Present
Sykes   September 2009 - February 2012
Planet 3 Communications   November 2004 - December 2008
Quikard   January 2004 - November 2004
Danielle Agresta School Of Dance   February 2001 - December 2003
US Census Bureau  January 2000 - December 2000

Skills
Strategic Communications, Call Center, Customer Service, Customer Relations, Customer Satisfaction, Customer Retention, Customer Focus, Sales Support, Advertising Sales, Inside Sales, Sales Operations, Reception, Education, Customer Oriented, Telephony, Strategic Planning, Customer Experience, Time Management, Call Centers, Telecommunications, Team Building, New Business Development, Troubleshooting, Advertising, Process Improvement, Direct Sales, Team Leadership, Training

Education
University of The Arts   1990 — 1994
Bachelor of Arts (B.A.), Theatre Arts, Arts and Humanities, 3.6

Todd York - SPHR,GPHR,SHRM-SCP Todd York - SPHR,GPHR,SHRM-SCP Tampa/St. Petersburg, Florida Area Details
Todd York - SPHR,GPHR,SHRM-SCP's Sykes Experience February 2012 - January 2014
Job VP Human Resources at U.S. Anesthesia Partners
Industry Human Resources
Experience
U.S. Anesthesia Partners (USAP)   July 2014 - Present
Sykes   February 2012 - January 2014
Advantec  March 2001 - January 2012
CCCi  September 2000 - February 2001
SWFRI Management Company   June 1994 - September 2000
Rich's / Goldsmith's (Federated Dept. Stores aka Macy's)   May 1992 - July 1994

Skills
Business Strategy, Operations Management, Risk Management, Legal Compliance, Outsourcing Management, Customer Service, Vendor Management, Recruiting, Quality Assurance, Offshore Management, Business Process..., Mergers, Human Resources, Personnel Management, Sales Operations, Change Management, Process Improvement, Benefits Administration, HRIS, SPHR, Deferred Compensation, Managerial Finance, Employee Relations, Team Building, HR Consulting, Organizational..., Succession Planning, Employee Benefits, Payroll, Performance Management, New Hire Orientations, PeopleSoft, Employee Training, Talent Management, FMLA, HR Policies, Applicant Tracking..., Employee Engagement, Strategic Planning, Strategy, Management, Onboarding, Talent Acquisition, Outsourcing, Workers Compensation, Program Management, Mergers & Acquisitions, BPO, Workforce Planning, Leadership

Education
University of Florida   1986 — 1992
BS, Economics (FRE)

Ft. Myers Sr. High School   1983 — 1986
Honors

Lizeth Garcia Garcia Lizeth Garcia Garcia Barrington, Rhode Island Details
Lizeth Garcia Garcia's Sykes Experience November 2011 - January 2012
Job Spanish/English Tutor & Owner at Spanish Worldwide
Industry Writing and Editing
Experience
Spanish Worldwide   March 2014 - Present
Sykes   November 2011 - January 2012
StarTek  2012 - 2012
Metro Marine Corp. Sistemas de Seguridad Metro S.A.   January 1999 - January 2007
Metro Alarm Systems   1994 - 1999
Hotel Aurola Holiday Inn   1994 - 1994
Corp International C&G S.A.   1993 - 1994

Skills
Travel Planning, Vacation, Cruises, Leisure, Business Travel, Incentive Travel, Leisure Travel, Adventure Travel, Teaching English as a..., Time Management, Travel Management, Sales, Customer Service, Online Travel, Business, Administration Small..., Technical Support, Communication, understanding of people, Nanotechnology, Microsoft Office, Social Networking, Spanish

Education
Universidad Interamericana de Costa Rica   2007 — 2008
English Language and Literature, General

Centro Cultural Costarricense Norteamericano   2006 — 2007
English Now, English

Instituto Heriberto   1992 — 1993
9, 10 Hight School

Colegio Nuestra Señora de los Desamparados   1991 — 1992
Eight grade High School

Escuela Joaquin García Monge   1984 — 1990
Middle School

Bachillerato por Madurez
High school grades 10, 11, 12

Emily Hammock Emily Hammock Hiltons, Virginia Details
Emily Hammock's Sykes Experience June 2011 - February 2015
Job Client Care Representative
Industry Telecommunications
Experience
DexMedia  March 2015 - Present
Wise County Schools/ Coeburn Middle School   October 2014 - Present
Sykes   June 2011 - February 2015
Gap Inc./Old Navy   October 2007 - December 2012
Camp Bethel Ministries   June 2005 - August 2009

Skills
Telecommunications, Teaching, Tutoring, Retail Sales, Retail Banking, Sales, Customer Service, Customer Satisfaction, Time Management, Leadership, Teamwork, Customer Experience, Microsoft Office, Retail, Call Centers, Microsoft Word

Education
The University of Virginia's College at Wise   2009 — 2014
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, Senior

Jefferson Forest High School   2005 — 2009
High School, High School/Secondary Diplomas and Certificates

David Wade David Wade Tulsa, Oklahoma Details
David Wade's Sykes Experience January 2006 - August 2007
Job Division Director at Robert Half Office Team
Industry Staffing and Recruiting
Experience
Robert Half  February 2015 - Present
Switchgear Search and Recruiting  July 2014 - February 2015
Key Personnel  June 2013 - July 2014
PepsiCo  January 2009 - May 2013
Mcfarland Davies Architects  August 2007 - September 2008
Sykes   January 2006 - August 2007

Skills
Management, Marketing,..., Leadership, Analysis, Strategy, Budgets, Management, Marketing, Training, Project Planning, Sales, Forecasting, Customer Service, Proposal Writing, Strategic Planning, Process Scheduler, Contract Management, Recruiting, Human Resources, Program Management, Coaching, Teamwork, Payroll, Hiring, Account Management, Administration, Team Building, Operations Management, Team Leadership

Education
Southern Nazarene University   2010 — 2012
Master of Business Administration (MBA), Management, 3.6

University of Central Oklahoma   1998 — 2003
Bachelor of Arts (BA), Graphic Design/Marketing

Bishop McGuinness

JMHS

Anita Wilson Anita Wilson Austria area Details
Anita Wilson's Sykes Experience November 2000 - January 2008
Job Head of Operations bei eurocom Translation Services GmbH
Industry Translation and Localization
Experience
eurocom Translation Services GmbH   January 2011 - Present
eurocom Translation Services GmbH   May 2009 - December 2010
Competence Call Center  March 2008 - March 2009
Sykes   November 2000 - January 2008

Education
Universität Salzburg   1995 — 2000
Mag.phil., Anglistik und Amerikanistik/Publizistik- und Kommunikationswissenschaften

Stevenson College
Scottish Qualifications Authority: Certificate in Training Practice

Mariela Umaña R Mariela Umaña R Gaithersburg, Maryland Details
Mariela Umaña R's Sykes Experience September 2003 - October 2005
Job Administrative & Customer Service Professional
Industry Consumer Services
Experience
Thistle Communities  July 2012 - June 2013
Citi  2011 - 2012
HSBC Retail Banking and Wealth Management  2010 - 2010
Banco de Costa Rica   2006 - 2006
Sykes   September 2003 - October 2005

Skills
Strategic Planning, Customer Service, AML, Financial Analysis, Microsoft Office, PeopleSoft, Teamwork

Education
Universidad Latinoamericana de Ciencia y Tecnología   2000 — 2007
Bachelor of Business Administration (BBA)

Universidad Latinoamericana de Ciencia y Tecnología   2000 — 2007
Organizational Behavior Major Degree

Hugene Adderley Hugene Adderley Toronto, Canada Area Details
Hugene Adderley's Sykes Experience July 2013 - September 2014
Job ECommerce Consultant
Industry Internet
Experience
Active Business Services   September 2014 - Present
Sykes   July 2013 - September 2014
ECO-T   September 2011 - June 2013
Trent University  December 2012 - December 2012
Bahamasair   May 2012 - August 2012
College of The Bahamas  January 2010 - April 2010
Bahamas Ministry of Tourism  June 2009 - August 2009
Bahamasair   June 2008 - August 2008

Skills
Matlab, Leadership, Microsoft Excel, Data Analysis, Microsoft Office, Analysis, Fortran, C++, Maple, Physics, Microsoft Word, PowerPoint, Mathematical Modeling, Teamwork, Accounts Receivable, OS X, Research, Outlook, English, Access, Windows, Teaching, Call Centers, Statistics, Programming, Finance, Critical Thinking, Renewable Energy, Calculus, Quality Assurance, Higher Education, Technical Writing, Troubleshooting, Spanish, SPSS, Advertising, Databases, Mathematics, Project Management, Business Analysis, Financial Analysis, Financial Reporting

Education
Trent University   2010 — 2013
Bachelor of Science, Physics and Mathematics

Temple Christian High School   2007 — 2012
High School Diploma

College of The Bahamas   2007 — 2010
Physics and Mathematics

Ing. Christian Wright Samuels Ing. Christian Wright Samuels Greater Nashville Area Details
Ing. Christian Wright Samuels's Sykes Experience June 2008 - September 2012
Job CCIE Collaboration #30075, Senior IT Consultant
Industry Information Technology and Services
Experience
Techseed LLC   March 2013 - Present
ITS InfoCom  July 2013 - March 2014
Datasys  November 2012 - July 2013
Sykes   June 2008 - September 2012
PRIDES, S.A.   September 2006 - December 2007
Bet on Sports BOS   June 2005 - August 2006

Skills
CCNA, CCIE, Cisco Call Manager, CCVP, CCNP, BGP, Gateway, Catalyst Switches, Cisco IOS, OSPF, CCDA, QoS, ASA, TCP/IP, Cisco Nexus, Routing, H.323, Cisco Technologies, Cisco Routers, VPN

Education
Universidad Latina de Costa Rica   2003 — 2007
Bachelor, Systems Engineering

Aaron C. Fischer Aaron C. Fischer Tampa/St. Petersburg, Florida Area Details
Aaron C. Fischer's Sykes Experience March 2004 - Present
Job Senior Director, Sales & Client Services for SYKES Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes   March 2004 - Present
SITEL Corporation  January 1995 - February 2004

Skills
Business Development, Sales, Contract Negotiation, Procurement, BPO, Call Center, Outsourcing, Customer Experience, Workforce Management, Account Management, Vendor Management, CRM, Contact Centers, Lead Generation, Customer Satisfaction, Operations Management, Telemarketing, Customer Retention, Inbound Marketing, Process Improvement, Consulting, Call Centers, Leadership, Key Account Management, Sales Process, New Business Development, Business, Project Planning, Executive Management, Six Sigma, Strategy, Financial Services, Offshoring

Education
The University of Kansas   1990 — 1994
Bachelor of Science (B.S.), Journalism

Terri Burroughs Terri Burroughs Austin, Texas Area Details
Terri Burroughs's Sykes Experience January 1999 - January 2000
Job
Industry Financial Services
Experience
Employees Retirement System of Texas  October 2014 - Present
Allstate Insurance  April 2010 - August 2013
Water2Wine   January 2008 - March 2012
Progressive Insurance  March 2001 - December 2007
Sykes   January 1999 - January 2000
Emind.com   2000 - 2000
First USA Federal Savings Bank   February 1996 - December 1998
USAA Federal Savings Bank  1985 - 1996

Skills
Outsourcing, Strategic Planning, Start-ups, Business Planning, Call Center, Process Improvement, Insurance, Team Building, Customer Service, Customer Satisfaction, BPO, Coaching, Operations Management, Customer Experience, Performance Management, Underwriting, Executive Management, Change Management, Customer Retention, Leadership, Strategy, Training, Call Centers, Management, Forecasting, Analysis, Team Management, Banking, Selling, Vendor Management, CRM, Financial Services, Business Process..., Cross-functional Team..., Risk Management, Leadership Development, Business Development, Management Consulting, Business Analysis, Sales

Education
The University of Texas at San Antonio
Bachelor's degree

Boipelo Oitsile Boipelo Oitsile Toronto, Canada Area Details
Boipelo Oitsile's Sykes Experience June 2012 - Present
Job Writer/Blogger at Boipelo Blog Spot
Industry Information Technology and Services
Experience
Sykes   June 2012 - Present
Simpro Solutions Canada   June 2010 - Present
Boipelo Blog Spot   May 2007 - Present
Trent University  January 2008 - December 2009
Trent University  May 2008 - August 2008

Skills
Customer Service, Customer Experience

Education
Trent University   2008 — 2009
Masters of Arts, History

University of Botswana   2003 — 2007
Bachelor of Arts, English & History

A. Renee Truitt A. Renee Truitt Haslett, Michigan Details
A. Renee Truitt's Sykes Experience 2013 - Present
Job Team Supervisor at Sykes on the Apple program
Industry Retail
Experience
Sykes   2013 - Present
Celebrating Life Anew Writing Professionals   February 2009 - Present
Sensible Business Consulting Group   April 2012 - August 2013
Celebrating Life Anew   2009 - February 2012
Detroit Executive Service Corps   May 2010 - August 2011
People's Community Services   February 2009 - October 2009
Focus:HOPE  November 2004 - November 2008
University of Michgian Dearborn   October 2000 - November 2004

Skills
Newsletters, Press Releases, Ghostwriting, Copywriting, Grant Writing, Proofreading, Editing, Non-profits, Fundraising, Public Speaking, Event Management, Nonprofits, Higher Education, Grants, Community Development, Media Relations, Budgets, Program Management, PowerPoint, SEO, Research, Microsoft Word, Teaching, Volunteer Management, Social Media, Training, Leadership, Strategic Planning, Blogging, Community Outreach, Microsoft Office, Publications, Staff Development, Program Development, Event Planning, Public Relations, Creative Writing, Management, Instructional Design, Proposal Writing, Social Networking, Strategic Communications, Leadership Development, Social Media Marketing, Time Management, Resume Writing, Policy, Strategy, Organizational..., Analysis

Education
University of Phoenix   2009 — 2011
Master's Degree, Management

University of Detroit Mercy
B.S Degree, The School, Business Administration

Lewis College of Business
Associate of Arts, Computer Information Systems

Ralph Fast Ralph Fast Manchester, New Hampshire Details
Ralph Fast's Sykes Experience September 1999 - September 2000
Job Executive Manager at Team Nissan North Inc & General Manager at Team Nissan Inc.
Industry Automotive
Experience
Edmunds.com  May 2013 - Present
Team Nissan North Inc   November 2012 - Present
Team Nissan Inc.   September 2000 - Present
Sykes   September 1999 - September 2000
WorldCom  April 1994 - September 1999

Skills
Sales Management, Customer Service, Customer Retention, Building Strong Teams, Employee Retention, Coaching, Problem Solving, Customer Satisfaction, Telemarketing, Team Leadership, Call Center, Social Media, Inventory Management, Negotiation, Process Development, Retail Management, Leadership Development, Training & Development, Automotive, Call Centers, Automobile, Budgets, Dealers, Employee Training, Finance, Forecasting, Leadership, Management, Operations Management, Process Simulation, Sales, Sales Operations, Staff Retention, Store Management, Vehicles, Automotive Aftermarket, Dealer Management, Sales Process, B2B, Parts, Pricing, High Performance Teams

Education
NADA Dealer Academy   2008 — 2009

The University of New Mexico   1994 — 1996
BS, Business and Finance

United States Air Force Academy   1992 — 1994

Jonathan Forman Jonathan Forman Tampa/St. Petersburg, Florida Area Details
Jonathan Forman's Sykes Experience August 2012 - Present
Job Senior Employment Counsel and Executive Director, Global HR Compliance
Industry Outsourcing/Offshoring
Experience
Sykes   August 2012 - Present
American Eagle Outfitters  July 2009 - June 2012
American Greetings  September 2006 - July 2009
Duvin, Cahn & Hutton (nka Littler Mendelson)   May 1999 - September 2006

Skills
Employment Law Advice, Employment Law..., Employment Litigation, Labor Relations, Arbitration, Grievance Handling, Internal Investigations, Executive Compensation, Employee Benefits, International..., Corporate Transactions, Employee Relations, California Employment..., California Employment..., Class Actions, Strategic Human..., Leave of Absence..., Americans with..., Corporate Law, Employment Law, Strategic Planning, Litigation, Executive Pay, HR Policies, Legal Writing, Performance Management, Human Resources, Policy, Training, Management

Education
University of Cincinnati College of Law   1992 — 1994
J.D., Law

University of Michigan   1986 — 1990
B.A., History

Tito Wilian Baires Valladares Tito Wilian Baires Valladares United States Details
Tito Wilian Baires Valladares's Sykes Experience November 2006 - June 2007
Job
Industry Primary/Secondary Education
Experience
Ubiquity Global Services Inc.  October 2012 - December 2013
Teleperformance  July 2010 - January 2011
Stream Global Services  May 2009 - August 2009
Stream Global Services  May 2009 - August 2009
Sixpenny Chimney Cleaning   June 2007 - December 2007
Sixpenny Chimney Cleaning   June 2007 - November 2007
Dell El Salvador   November 2006 - June 2007
Sykes   November 2006 - June 2007
Fairfax County Public Schools  January 1994 - March 2007
HORN Restaurant   1989 - 2004

Education
Northern Virginia Community College NOVA   1994 — 1995
English as a Second Language ESL Diploma

Universidad de El Salvador   1985 — 1989
International Relations

Instituto Nacional Francisco Menendez   1980 — 1983
Bachiller, Hosteleria y Turismo

Andrea Schafer Andrea Schafer Greater Denver Area Details
Andrea Schafer's Sykes Experience March 2015 - Present
Job Director, Regional Communications and Public Relations at SYKES
Industry Public Relations and Communications
Experience
SYKES   March 2015 - Present

Skills
Media Relations, Public Relations, Crisis Communications, Press Releases, Social Media, Corporate Communications, Reputation Management, Publicity, Strategic Communications, Message Development, Event Management, Internal Communications, Marketing Communications, Copywriting, Event Planning, Social Media Marketing, Strategic Planning, Public Speaking, Non-profits, Social Networking, Speech Writing, Facebook, Nonprofits

Education
University of Florida   1984 — 1988
Bachelor's of Science, Public Relations

Miami Killian Senior High School

Shamerine Barber Shamerine Barber Johnson City, Tennessee Area Details
Shamerine Barber's Sykes Experience October 2008 - April 2009
Job Patientcentered care
Industry Hospital & Health Care
Experience
Mountain States Health Alliance  April 2014 - Present
Taco Bell  October 2013 - Present
Lionbridge  April 2013 - Present
Convergys  August 2010 - February 2011
Taco Bell  July 2008 - June 2010
Sykes   October 2008 - April 2009
Virginia Organizing Project  May 2008 - August 2008
Mattern and Craig   May 2007 - January 2008
Taco Bell  July 2006 - July 2007
McDonald's Corporation  June 2005 - June 2006

Skills
Writing, Editing, Customer Service, Customer Satisfaction, Marketing Communications, Marketing Strategy, Quality Assurance, Time Management, Teamwork, Training, Team Leadership, Critical Thinking, Analysis, Data Analysis, Data Entry, Coaching, Policy, Process Improvement, Public Speaking

Education
The University of Virginia's College at Wise   2010 — 2014
Bachelor's degree, Communication and Media Studies

Virginia Highlands Community College   2005 — 2006
Dual Enrollment, History

Brittany Pointer Brittany Pointer Auburndale, Florida Details
Brittany Pointer's Sykes Experience August 2013 - October 2013
Job Team Member at Taco Bell
Industry Restaurants
Experience
Taco Bell  January 2014 - Present
Sykes   August 2013 - October 2013
Legoland  May 2012 - September 2012
Publix Super Markets  June 2011 - June 2012

Education
Ultimate Medical Academy   2013 — 2014
Associate's Degree, Medical Science

Darrell E. Hill 2nd Darrell E. Hill 2nd Conway, Arkansas Details
Darrell E. Hill 2nd's Sykes Experience November 2014 - Present
Job Customer Support Representative at Sykes
Industry Information Technology and Services
Experience
Sykes   November 2014 - Present
FIS - Fidelity Information Services  September 2013 - November 2014
Hewlett-Packard  July 2012 - July 2013
SubTeach USA  September 2009 - May 2012
Papa John's Pizza  August 2008 - August 2009
Pizza Hut  June 2006 - June 2008
The Heritage Company  May 2005 - May 2007
University of Central Arkansas  January 2003 - December 2006
Boys and Girls Clubs of America  March 2005 - July 2005

Skills
Computers, Programming Languages, C++, Visual Basic, SQL, HTML, Java, Windows & Mac operating..., Adobe Acrobat, Adobe Professional, Oracle, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft Visual Studio..., Training, Disk Imaging, Printer Drivers, Social Networking, Networking, Computer Hardware, Solid computer skills, Computer Software..., Deliveries, Team Building, Teamwork, Tutoring, Academic Tutoring, Teaching, Technology, Information Technology, Outlook Express, CompTIA A+ Certification, Entertainment, Entrepreneurship, Social Entrepreneurship, Web Design, Web Development, Call Centers, Data Analysis, Data Entry, Musicians, Singing, HP, Facebook, Twitter, LinkedIn, Marketing, Customer Satisfaction

Education
Walden University   2014 — 2015
Master of Science (M.S.), Information Technology

University of Phoenix   2008 — 2009
Master of Business Administration (MBA), Business Administration and Management, General, 3.65 (A)

University of Central Arkansas   2001 — 2008
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.5 (A)

Paola Fölgar Paola Fölgar Philadelphia, Pennsylvania Details
Paola Fölgar's Sykes Experience October 2004 - March 2008
Job Freelancer at oDesk
Industry Telecommunications
Experience
BAHIA REALTY GROUP   February 2015 - Present
TVC Latino   February 2015 - Present
Client Chat Live   January 2015 - Present
TVC Mobile   April 2014 - Present
oDesk  November 2012 - Present
InCallInternational   December 2013 - April 2014
Ubiquity Global Services Inc.  November 2012 - October 2013
Teleperformance  November 2009 - December 2010
Transactel  July 2008 - March 2009
Sykes   October 2004 - March 2008

Skills
Web Design, Customer Service, Language Teaching, Email Support, Chat Support, Quality Assurance, Technical Support, Workforce Management, Finance, Human Resources, Recruiting, Microsoft Word, Microsoft Excel, PowerPoint, Outlook Express, Microsoft Office, English, Spanish, Teaching, Coaching, Interviews, Call Centers, Calibration, Training, Translation, Customer Satisfaction, Customer Support, Customer Experience, Customer Oriented, Bookkeeping, Windows 7, Google Docs, Gmail, Hotmail, Office Administration, Transparency, Employment Contracts, Payroll, Online Support, Process Improvement, Team Leadership, Vendor Management

Education
Universidad Dr. José Matías Delgado   1996 — 2002
Licentiate degree, Law

Liceo Cristiano Reverendo Juan Bueno San Benito   1990 — 1995
Bachiller, Fisico Matematico

PATRICIA LUIS HERNANDEZ PATRICIA LUIS HERNANDEZ Hungary area Details
PATRICIA LUIS HERNANDEZ's Sykes Experience September 2014 - November 2014
Job Cash Collection Clerk en Systemax
Industry Online Media
Experience
Systemax  December 2014 - Present
Sykes   September 2014 - November 2014
Menédekház Alapitvány, Budapest (Hungría)   April 2014 - October 2014
Onda 7 Tenerife (Radio), San Cristóbal de La Laguna (España)   September 2013 - April 2014
Encuentro Moda   December 2012 - February 2014
Radio Televisión Canaria   June 2012 - October 2012

Skills
Journalism, Radio, Atención al cliente, French, Social Media, Photoshop, Microsoft Office, Blogging, Public Relations, Spanish, WordPress, Communication, Television

Education
Universidad de La Laguna   2008 — 2013
Graduado, Journalism

Universidad de Santiago de Compostela   2011 — 2012
Graduado, Journalism

Frankie Harden Frankie Harden Fort Smith, Arkansas Area Details
Frankie Harden's Sykes Experience 2012 - 2013
Job InternIT Dept. at Rheem Manufacturing
Industry Mechanical or Industrial Engineering
Experience
Rheem Manufacturing  February 2006 - Present
Rheem Manufacturing  February 2006 - Present
Sykes   2012 - 2013

Education
University of Arkansas-Fort Smith   2004 — 2013
Bachelor's, Information Technology

University of Arkansas-Fort Smith
Bachelor's Degree, Information Technology

DeAnn Winter DeAnn Winter Greater Omaha Area Details
DeAnn Winter's Sykes Experience July 2008 - May 2010
Job
Industry Security and Investigations
Experience
SPC Companies  December 2014 - Present
TELUS International  December 2013 - November 2014
Intelenet Global Services  July 2011 - October 2013
StarTek  May 2010 - May 2011
Sykes   July 2008 - May 2010
SITEL  2005 - 2008
AT&T  1995 - 2004

Skills
BPO, Call Center, Business Development, Sales, Contract Negotiation, Offshore Outsourcing, Offshoring, New Business Development, Contact Centers, Inbound Marketing, Outsourcing, Customer Experience, Account Management, Customer Satisfaction, B2B, Call Centers, Leadership, Vendor Management, Executive Management, Customer Retention, Telemarketing, Business Process, CRM, Customer Acquisition, Business Intelligence, Solution Selling, Strategic Partnerships, Lead Generation, Management, Telecommunications, Program Management, Sales Management, Strategy, Call Center Development

Education
University of Kansas   1987 — 1992
Bachelor of Applied Science (B.A.Sc.)

Millard North

Millard North

Dale Spencer Dale Spencer Greater Denver Area Details
Dale Spencer's Sykes Experience January 2003 - December 2003
Job Director of Business Development
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services  March 2015 - Present
Convergys  August 2012 - January 2015
Xerox Services (formerly ACS)   November 2007 - August 2012
e4e  June 2006 - October 2007
Telvista  April 2005 - June 2006
StarTek  February 2004 - April 2005
Sykes   January 2003 - December 2003
EDS  1998 - 2002

Education
University of Colorado Denver

Melissa Ortiz Melissa Ortiz Lakeland, Florida Area Details
Melissa Ortiz's Sykes Experience March 2013 - Present
Job Account Project Manager at SYKES
Industry Telecommunications
Experience
SYKES   March 2013 - Present
SYKES   November 2010 - March 2013
GEICO  May 2009 - November 2010
University of Florida Career Resource Center  January 2007 - May 2009

Skills
Leadership, Analysis, Project Management, Public Speaking, Event Planning, Customer Service, Human Resources, Public Relations, Sales, Project Planning, Research, Business Analysis, Program Management, Fundraising, Data Analysis, Business Planning, Forecasting, Financial Analysis, Editing, Recruiting, Marketing Communications, Business Writing, Special Events...

Education
St. Thomas Aquinas

University of Florida College of Journalism and Communications
BS, Journalism and Communications

Marcio da Silva Soares Marcio da Silva Soares Denton, Texas Details
Marcio da Silva Soares's Sykes Experience November 2001 - September 2005
Job Network Engineer, Mobility at Tetra Pak Global Information Management
Industry Packaging and Containers
Experience
Tetra Pak  March 2006 - Present
Sykes   November 2001 - September 2005

Skills
Troubleshooting, Windows Server, Windows XP, Process Improvement, Servers, Technical Support, Active Directory, XP, IT Service Management, ITIL, Customer Service, Cisco Technologies, Windows 7

Education
Universidad Latinoamericana de Ciencia y Tecnología   2000 — 2005
Business Administration

Stacey Orin Stacey Orin Denver, Colorado Details
Stacey Orin's Sykes Experience September 2012 - March 2015
Job
Industry Information Technology and Services
Experience
Sykes   September 2012 - March 2015
Alpine Access  October 2009 - September 2012
Ajilon  August 2007 - April 2009
Randstad  May 2006 - July 2007
Sentient Publications  March 2005 - May 2006

Skills
Negotiation, Interviewing, Hiring, Payroll, Consulting, Project Management, Recruiting, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Employee Relations, Sourcing, Resume Writing, Talent Management, Human Resources, Onboarding, Employee Benefits, HRIS, Interviews, Leadership, Program Management, Temporary Placement, Vendor Management, Training, Customer Service, Management

Education
University of Colorado Boulder - Leeds School of Business   2002 — 2006
Bachelor's of Science, Busines Management and Marketing

MiAngela Frazier MiAngela Frazier Fayetteville, North Carolina Area Details
MiAngela Frazier's Sykes Experience March 2014 - October 2014
Job Behavior Technician at Autism Therapeutic Services
Industry Consumer Services
Experience
Autism Therapeutic Services   May 2015 - Present
CVS Pharmacy  October 2014 - February 2015
Sykes   March 2014 - October 2014
The Disney Store  October 2013 - January 2014
Atlas International School   December 2012 - May 2013
Meredith College  January 2013 - April 2013
Meredith College  September 2009 - May 2011
Cliffdale Regional Branch Library   January 2008 - May 2008

Skills
Data Entry, Customer Service, Higher Education, Research, PowerPoint, Public Speaking, Teaching, Microsoft Office, Microsoft Word, French, Microsoft Excel, Editing, Social Media, Tutoring, Retail, Cashiering, Microsoft Publisher, SPSS, French literature, Time Management, Banking, Deposits, Professional Phone..., Call Centers, Libraries, Phone Etiquette, Internet Banking, Working With Children, Group Work, Financial Services, Electronic Payments, Debit Cards, Electronic Funds..., Negotiating Fees, Preschool

Education
Meredith College   2009 — 2013
Bachelor of Arts (B.A.), French, Psychology

Université catholique de l'Ouest   2011 — 2011
French Studies

Jack Britt High School   2005 — 2009
High School Diploma

Maguette Amadou Niang Maguette Amadou Niang Montreal, Canada Area Details
Maguette Amadou Niang's Sykes Experience September 2013 - August 2014
Job Medical Insurance Advisor chez Sun Life Financial
Industry Higher Education
Experience
Sun Life Financial  March 2015 - Present
Capital One  October 2014 - November 2014
Sykes   September 2013 - August 2014
Université de Moncton  2010 - 2013
Télévision Futurs Médias   July 2012 - August 2012

Skills
Journalism, Public Relations, Marketing Communications, Marketing Strategy, Radio, Television, Gestion de projet, Anglais, English, Gestion du temps, Relations publiques, Stratégie marketing, Parler en public

Education
Université de Moncton   2009 — 2013
Bachelor's degree, Information-Communication

Dayan Salazar Dayan Salazar Houston, Texas Area Details
Dayan Salazar's Sykes Experience December 2010 - November 2013
Job Technical Support
Industry Information Technology and Services
Experience
Tek Experts  August 2014 - February 2015
Sykes   December 2010 - November 2013
Sykes   April 2008 - December 2010
Sykes   July 2007 - April 2008
Sykes Enterprises, Inc.   July 2003 - July 2007
Sykes Enterprises, Inc.   July 2002 - July 2003

Skills
Outsourcing, Service Delivery, Sla, Technical Support, IT Service Management, Customer Satisfaction, CRM, Service Management, Computer Hardware, Windows 7, Troubleshooting, Servers, Hardware, Vendor Management, Team Leadership, SLA

Education
Universidad de Costa Rica   1998 — 2005
Bachelor in Business Administration, Business, Bachelor

Roland Goldberg Roland Goldberg Fort Smith, Arkansas Area Details
Roland Goldberg's Sykes Experience October 2013 - July 2014
Job Company Driver at Danny Herman Trucking, Inc.
Industry Information Technology and Services
Experience
Danny Herman Trucking, Inc.   August 2014 - Present
Phoenix Systems  January 2005 - Present
Sykes   October 2013 - July 2014
Amber White   February 2012 - March 2013
Phoenix Systems, see above   October 2010 - January 2012
Corfu IGA   May 2009 - September 2010
U.S. Census Bureau   February 2009 - May 2009

Skills
Mac OS, Windows, Linux, Technical Support, Customer Service, Computer Repair, Computers, Networking, Touch Typist, 65WPM, Self Motivation, Data Entry, Leadership, Microsoft Office, Wireless Networking, Computer Hardware, Hardware, Photoshop, Photo Touch-up, Commercial Driving, Defensive Driving, Sales, Customer Satisfaction, Team Leadership

Education
University of Arkansas-Fort Smith   2013 — 2014
IT Programming, 3.8 GPA

FFE Driver Training Academy   2012 — 2012
CDL, Commercial Driving, Top 5% of class

Parkway Central High School   2004 — 2008
High School Diploma

Clara Herrera Miller Clara Herrera Miller Washington D.C. Metro Area Details
Clara Herrera Miller's Sykes Experience April 2011 - June 2011
Job Call Center Operations Manager, Billing, Customer Service, and Compromised Accounts. at AOL
Industry Telecommunications
Experience
AOL  April 2015 - Present
AOL  October 2014 - April 2015
Sage  April 2014 - September 2014
CTS LanguageLink  December 2013 - April 2014
MVM, Inc.   July 2013 - April 2014
Stream Global Services  June 2011 - August 2012
Sykes   April 2011 - June 2011
Sykes   July 2009 - April 2011
Sykes   February 2007 - June 2009
Sykes   December 2004 - February 2007

Skills
Call Centers, Leadership, Management, Customer Experience, Coaching, Customer Service, Customer Satisfaction, Team Leadership, Operations Management, Recruiting, Team Building, Account Management, CRM, Project Management, BPO, Sales, Performance Management, Team Management, Vendor Management, Training, Process Improvement, Analysis, Employee Relations, Conflict Resolution, Outsourcing, Troubleshooting, Technical Support, Customer Retention, Employee Training, Workforce Management, Contact Centers, Strategic Planning, Spanish Linguist, Sales M, Sales Management, Quality Assurance, Negotiation, Microsoft Office, Avaya WFO, Cisco Technologies

Education
Mason Enterprise Center   2014 — 2014
Entrepreneurial and Small Business Operations

Universidad Centroamericana 'José Simeón Cañas'   2003 — 2009
Psychology

Shaniece Austin Shaniece Austin Wise, Virginia Details
Shaniece Austin's Sykes Experience October 2011 - January 2014
Job Inside Sales Representative at HewlettPackard
Industry Higher Education
Experience
Hewlett-Packard  March 2015 - Present
Sykes Enterprises, Inc.   January 2014 - February 2015
Sykes   October 2011 - January 2014
rue21  November 2010 - August 2011

Skills
Public Speaking, Organization, Listener, Word Processing, Goal Oriented, Delegation, Problem Solving, Microsoft Office, Social Media, PowerPoint

Education
The University of Virginia's College at Wise   2009 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies

Melissa Scharffenberg, PHR Melissa Scharffenberg, PHR Greater Seattle Area Details
Melissa Scharffenberg, PHR's Sykes Experience 1999 - 2000
Job HR Programs Manager at Applied Materials
Industry Information Technology and Services
Experience
Applied Materials  November 2008 - Present
Moxie Software, Inc.   January 2008 - August 2008
Adecco  October 2004 - October 2007
Complete Healthcare Resources, Inc.   2004 - 2004
Kelly Services  2002 - 2003
Interstate Brands Corporation  2001 - 2002
Manpower  2000 - 2001
Sykes   1999 - 2000

Skills
Employee Relations, Workday, SuccessFactors, PeopleSoft, Workers Compensation, Communication, HRIS, HR Project Management, Staffing Services, Temporary Staffing, Global HR Operations, Payroll, Union Experience, Recruiting, Talent Management, Vendor Management, Problem Solving, Virtual Teams, Benefits Administration, Team Management, Working Visa Experience

Education
The University of Texas at Austin
PHR, Human Resources

Walla Walla University
Bachelor of Science (BS), Psychology

Kirk Jeter Kirk Jeter Greater Denver Area Details
Kirk Jeter's Sykes Experience August 2013 - December 2014
Job Client Services Director at SYKES Home
Industry Outsourcing/Offshoring
Experience
SYKES Home Powered by Alpine Access  December 2014 - Present
Sykes   August 2013 - December 2014
Sykes   February 2013 - August 2013
Sykes   May 2011 - February 2013
Sykes   June 2009 - April 2011
Sykes   December 2007 - June 2009
Sykes   February 2007 - December 2007

Skills
Call Center, Customer Service, Key Performance..., Call Centers, Operations Management, Leadership, Team Leadership, Team Building, Sales, Coaching, Management, Customer Experience, Strategic Planning, Performance Management, Logistics, Teamwork, Outsourcing, Team Management, Sales Management, Customer Retention, Strategy, Customer Satisfaction, Workforce Management, CRM, Contact Centers, BPO, Vendor Management, Process Improvement, Site Management, Awesomeness

Education
Instituto Superior de Economía y Administración de Empresas   2011 — 2012
Post Grad, Global Business

Universidad Dr. José Matías Delgado   2004 — 2010
Bachelor, Business Administration

Colegio Internacional de San Salvador   1999 — 2003
High School Diploma

Judi McKenna, CPC, ELI-MP Judi McKenna, CPC, ELI-MP Washington D.C. Metro Area Details
Judi McKenna, CPC, ELI-MP's Sykes Experience December 2012 - June 2015
Job Relationship Coach
Industry Professional Training & Coaching
Experience
Judi McKenna   May 2014 - Present
Sykes   December 2012 - June 2015
Sykes   February 2011 - December 2012
Sykes   May 2009 - February 2011
Sykes   May 2008 - May 2009
The Building Blocks   September 2007 - June 2008
Communications Systems Management   February 2007 - May 2008
The Building Blocks   August 2006 - December 2006
University of Florida  April 2006 - December 2006

Skills
Performance Management, Succession Planning, Talent Management, Call Center, Leadership Development, Organizational..., Project Management, Human Resources, Microsoft Excel, Onboarding, Sales, Call Centers, Outsourcing, Management, Leadership, Employee Benefits, Program Management, Training, Process Improvement, Recruiting

Education
The Institute for Professional Excellence in Coaching (iPEC)   2014 — 2015
Certified Professional Coach, Energy Leadership™ Index Master Practitioner, Interpersonal Relationships Skills

University of Florida   2003 — 2006
Bachelor of Science, Psychology

Sean Alston, MBA/PMP Sean Alston, MBA/PMP Greater Philadelphia Area Details
Sean Alston, MBA/PMP's Sykes Experience October 1999 - 2011
Job AVP, Marketing & Business Development at SPiGlobal CRM
Industry Marketing and Advertising
Experience
SPi Global  August 2011 - Present
Sykes   October 1999 - 2011
Access Group  February 1999 - September 1999
JP Morgan Chase  1997 - 1999
Beneficial Bank  1996 - 1997

Skills
Telemarketing, Direct Marketing, P&L, Strategic Planning, B2B Marketing, Budgeting, BPO, Oversight, Customer Experience, Team Management, Lead Generation, Client Services, Outsourcing, Call Center, Budgets, Income Statement, E-commerce, Call Centers, Customer Satisfaction, Financial Services, Account Management, CRM, Telecommunications, Leadership, Sales Operations, Management, Customer Retention, B2B, P&L Management, Competitive Analysis, Marketing, Product Marketing, Forecasting, Business Development, Marketing Management, Customer Acquisition, Multi-channel Marketing, Market Analysis, Inbound Marketing, Vendor Management, Process Improvement

Education
University of Delaware
BS, Marketing Management

University of Illinois at Urbana-Champaign - College of Business
MBA, Marketing Management

Michaela Curran Michaela Curran Riverside, California Details
Michaela Curran's Sykes Experience November 2005 - September 2006
Job Graduate Student Researcher at University of California, Riverside
Industry Higher Education
Experience
University of California, Riverside  June 2014 - Present
University of California, Riverside  January 2014 - Present
University of California, Riverside  September 2012 - Present
Hewlett-Packard  May 2010 - September 2012
Acxiom  July 2009 - May 2010
Acxiom  September 2008 - July 2009
Acxiom  September 2006 - September 2008
Sykes   November 2005 - September 2006

Skills
Quantitative Research, Technical Writing, Proposal Writing, Web Development, Statistics, Data Management, Stata, Project Management, Microsoft Office

Education
University of California, Riverside   2011 — 2016

University of Central Arkansas   2000 — 2005
Bachelor's Degree, Sociology / Minor: Honors Interdisciplinary Studies

Wright Lauren Wright Lauren United States Details
Wright Lauren's Sykes Experience October 2012 - Present
Job Training
Industry Telecommunications
Experience
Sykes   October 2012 - Present
Sykes   May 2012 - October 2012
Sykes   October 2011 - May 2012

Skills
Training, Foreign Languages, Curriculum Development, Quality Assurance, Customer Service, Performance Management, Employee Training, Call Centers, Coaching, Soft Skills, Training Delivery, Customer Experience, BPO, Interviews

Education
University of Arkansas at Little Rock   2008 — 2011
Bachelor of Applied Science (B.A.Sc.), Psychology

Keenan Alexander Keenan Alexander Greater Denver Area Details
Keenan Alexander's Sykes Experience December 2012 - Present
Job Sr. Strategic Business Analyst at SYKES
Industry Outsourcing/Offshoring
Experience
Sykes   December 2012 - Present
K&N Storage Company   July 2011 - Present
University of Denver  August 2010 - June 2012
Daniels College of Business  March 2011 - December 2011
Texas American Resources  August 2010 - March 2011
US Senate Candidate Campaign   March 2010 - July 2010
U.S. Secret Service   October 2009 - December 2009
Lockheed Martin  June 2009 - September 2009
VBLMF   May 2007 - January 2009
Kazazian and Associates, LLC   June 2007 - August 2007

Skills
Non-profits, Government, International Business, Entrepreneurship, Start-ups, Sailing, Project Planning, Project Implementation, Project Execution, German, French, Business Strategy, Project Management, Nonprofits, Management, Analysis, Recruiting, Marketing

Education
University of Denver - Daniels College of Business   2010 — 2012
IMBA, International Business

University of Colorado Boulder - Leeds School of Business   2003 — 2008
BS Business, Management Operations

Regis Jesuit HS   2001 — 2003

Carrie Collins Carrie Collins Clinton, Arkansas Details
Carrie Collins's Sykes Experience October 2009 - June 2015
Job Account Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   October 2009 - June 2015
Walmart  October 1998 - March 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Call Center..., Account Management, Cash Management, Cash Handling Experience, CFT, Deposits, 10 Key, Proficient Typing Skills, Change Orders, Variance Explanations, Manage Client..., CRM, Customer Satisfaction, Customer Experience, Call Centers, Management, Process Improvement, Performance Management

Education
University of Central Arkansas   2002 — 2003

Karla Montoya Karla Montoya Montreal, Canada Area Details
Karla Montoya's Sykes Experience July 2012 - April 2013
Job Spanish/Benelux Territory Team Leader at TotalStay Group
Industry Leisure, Travel & Tourism
Experience
TotalStay Group   September 2014 - Present
Yardi  April 2013 - September 2014
Sykes   July 2012 - April 2013
Royal Caribbean International  March 2005 - June 2012
Royal Caribbean International  February 2012 - March 2012
Royal Caribbean International  2005 - 2012

Skills
Youth Programs, Tourism, Guests, Organization, Teamwork, Creativity, Leadership, Travel Planning, Customer Service, Composition, Leisure Travel, Hospitality, Hospitality Management, Hotels, Leisure, Cruises, Travel Management, Hospitality Industry, Vacation

Education
Universidad del Valle de México   2000 — 2004
Comunications, Marketing and Publicity

Micah Nicole Phillips Micah Nicole Phillips Miami/Fort Lauderdale Area Details
Micah Nicole Phillips's Sykes Experience 1997 - 1998
Job Innovative Special Events Designer & Producer, Social Media Marketer
Industry Marketing and Advertising
Experience
Welcome Events & Write Now! Retreats   2012 - Present
Iasa Global  October 2009 - January 2011
Belfor USA  2004 - 2010
Sykes   1997 - 1998

Skills
Customer Service, Program Management, Start-ups, Strategic Planning, Business Strategy, Social Media, Event Management, Project Management, Vendor Management, Business Planning, Strategy, CRM, Business Intelligence, New Business Development, Business Development, Lead Generation, B2B, Creative Solutions, Creativity, Graphic Design, Social Media Marketing, Social Networking, Email Marketing, Marketing Communications, Public Relations, Management, Leadership

Education
The University of Texas at Austin

Len Labadie Len Labadie Dallas/Fort Worth Area Details
Len Labadie's Sykes Experience 1999 - 2001
Job Recruiter
Industry Staffing and Recruiting
Experience
Recruiting Services -   2002 - Present
Team Excel   2001 - 2002
Sykes   1999 - 2001
CDI  1995 - 1999
Staffing Industry  1980 - 1994

Skills
Recruiting, Talent Management, Leadership, Networking, CRM, Staffing Services, Vendor Management, Management, Staff Augmentation, Screening Resumes, Technical Recruiting, HR Consulting, Internet Recruiting, Benefits Negotiation, Temporary Placement, Customer Service, Consulting, Contract Recruitment

Education
The University of Texas at Austin
BS

Jaron Hudgins Jaron Hudgins Austin, Texas Area Details
Jaron Hudgins's Sykes Experience September 2003 - December 2004
Job Associate at Beatty Bangle Strama P.C.
Industry Law Practice
Experience
Beatty Bangle Strama P.C.   February 2013 - Present
BARBRI Inc.  September 2010 - July 2013
Thomson Reuters  May 2012 - February 2013
Norman Wohlgemuth Chandler & Dowdell  July 2012 - August 2012
Hall Estill  May 2012 - July 2012
District Attorney's Office for the 11th Oklahoma District   July 2011 - August 2011
Cox Communications  June 2007 - August 2010
Cox Communications  December 2004 - June 2007
Sykes   September 2003 - December 2004

Skills
Research, Legal Research, Trials, Customer Service, Westlaw, Editing, Customer Experience, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Social Media, Legal Writing, Lexis, Corporate Law, Environmental Compliance, Environmental Policy, Oil & Gas Law, Administrative Law, Healthcare Compliance

Education
The University of Texas School of Law   2010 — 2013
J.D., Law

University of Oklahoma   2005 — 2010
B.A., History

Northern Oklahoma College   2002 — 2004
A.A., Social Science

Kathy Miller, PMP Kathy Miller, PMP Greater Atlanta Area Details
Kathy Miller, PMP's Sykes Experience 1997 - 2000
Job Sr Technical Recruiter at Rambus
Industry Staffing and Recruiting
Experience
Rambus  April 2014 - Present
STB Consulting Group, LLC   2003 - Present
PMI Atlanta  2003 - 2011
Comsys  2001 - 2003
Keane  November 2000 - November 2001
Sykes   1997 - 2000
IBM  1996 - 1997
KW Controls Systems   1989 - 1992
Fusion UV Systems   1985 - 1989
Bechtel  1978 - 1985

Skills
Technical Recruiting, Talent Acquisition, Sourcing, Project Management..., Leadership Training, Executive Search, Candidate Screening, Strategy, Project Management, Process Improvement, Leadership, Public Speaking, Training, Management, Interviews, Human Resources, Vendor Management, Program Management, Business Analysis, Team Building, Strategic Planning, Project Planning, Screening Resumes, Change Management, Onboarding, Coaching, Business Development, Consulting, Talent Management, SDLC, Outsourcing, Hiring, Sales, Resource Management, Performance Management, Organizational...

Education
University of California, San Diego
BS, Applied Mechanics

Dwight McNeill Jr Dwight McNeill Jr Fayetteville, North Carolina Area Details
Dwight McNeill Jr's Sykes Experience 2013 - February 2014
Job my desire is to use the knowledge that I have gained to better advance the goals and the vision of the organization.
Industry Music
Experience
Enterprise Rent-A-Car  February 2008 - Present
Cumberland County Schools  March 2014 - June 2014
Sykes   2013 - February 2014
Erico Inc  August 2012 - May 2013
Events Promotions   June 2011 - August 2011
Alabama State University  August 2008 - May 2009

Skills
Music, Music Production, Music Industry, Tenor Saxophone, Songwriting, Cubase, Maschine, Customer Service, Pallet Jack, Microsoft Word, PowerPoint, Adobe Audition, Management, Radio Broadcasting, Radio Producing, TV News Production, Audio Engineering, Studio Recording, Recording, YouTube, Twitter, Musicians, Entertainment, Mass Communication, Communication, Teamwork, Superior Work Ethic, punctuality, Training, Marketing, Social Networking, Event Planning

Education
Troy University   2013 — 2015
Master's Degree, Strategic Communication

Alabama State University   2008 — 2011
Bachelor of Arts (B.A.), Communications

Katelyn Hulst Katelyn Hulst Greater Denver Area Details
Katelyn Hulst's Sykes Experience March 2015 - Present
Job HR Specialist at Sykes
Industry Human Resources
Experience
Sykes   March 2015 - Present
Winner Psychiatry   August 2014 - March 2015
Boulder Valley School District  May 2013 - February 2015
Boulder Valley School District  February 2012 - May 2013

Skills
Coaching, Event Planning, Customer Service, Teaching, Staff Development, Leadership, PowerPoint, Research, Public Speaking, Microsoft Office, Fundraising, Leadership Development, Nonprofits, Community Outreach

Education
University of Colorado Boulder   2008 — 2011
Bachelor's degree, Psychology

University of Colorado at Boulder   2008 — 2011
Bachelors, Psychology

Vanessa Lanier Vanessa Lanier North Miami Beach, Florida Details
Vanessa Lanier's Sykes Experience August 2003 - November 2003
Job Computer Engineer
Industry Information Technology and Services
Experience
Empresas Y&V  August 2007 - March 2015
Servicios Tecnologicos Rise   June 2006 - July 2007
Bingo7Star   August 2004 - March 2006
Sykes   August 2003 - November 2003
Chevron  March 2002 - May 2002

Skills
Service Desk Management, Team Management, Quality Assurance, Windows 7, XP, Microsoft Office, BPT, Active Directory, Troubleshooting, Lync, Windows Server, IIS, Network Administration, TCP/IP, Cisco VPN, Microsoft SQL Server, Antivirus, Visio, Access, Dreamweaver, Photoshop, Flash, Adobe Fireworks, CMMI, ITIL, Teamwork, Close Attention to..., Best Practices, Requirements Analysis, Quality Auditing, Ingeniería, VPN, Microsoft Excel, Red privada virtual, Microsoft Project, Liderazgo de equipos, Trabajo en equipo, Servidores, Instalación de software, Administración y..., Gestión de proyectos, Biblioteca de...

Education
Universidad Rafael Belloso Chacín   1996 — 2002
Ingeniero en Computacion

Kelly Schatz-Jennings Kelly Schatz-Jennings Washburn, North Dakota Details
Kelly Schatz-Jennings's Sykes Experience April 1997 - March 2000
Job Human Resource Business Partner at Great River Energy
Industry Utilities
Experience
Great River Energy  April 2005 - Present
Burleigh County  January 2000 - April 2005
Sykes   April 1997 - March 2000

Skills
Human Resources, Employee Relations, Workforce Planning, Performance Management, Talent Acquisition, Talent Management, Leadership Development..., Employee Engagement, Compensation & Benefits, Team Building, Policy, Change Management, Process Improvement, Project Planning, Management, Energy, Analysis

Education
The University of North Dakota   1990 — 1995
Bachelor's Degree, Family and Consumer Sciences/Human Sciences

Len Tuley Len Tuley Tulsa, Oklahoma Area Details
Len Tuley's Sykes Experience February 1999 - April 2000
Job Sr CSR II, MetLife
Industry Consumer Services
Experience
MetLife  October 2014 - Present
Teladoc  December 2013 - April 2014
BCI Broadband   October 2011 - December 2013
PRC, LLC  December 2009 - April 2011
Direct Energy  December 2008 - December 2009
ChoicePay, Inc   2004 - 2008
US Cellular  2001 - 2004
TCIM Services  August 2000 - September 2001
Sykes   February 1999 - April 2000
First USA  August 1994 - November 1998

Skills
Workforce Management, Call Center, Telecommunications, Customer Satisfaction, Customer Experience, Call Centers, Project Planning, Strategy, Customer Service, Training, Customer Retention, Cross-functional Team..., Leadership, ACD, Start-ups, Coaching, Management, Strategic Planning, Sales, Vendor Management, Team Building, CRM, Process Improvement, Outsourcing, Operations Management, Call Center Development, BPO, Banking, Performance Management, Contact Center..., Employee Benefits, Contact Centers, Inbound Marketing, Executive Management, Financial Services, Avaya, IVR, Telemarketing, Business Analysis, Business Process..., Relationship Management, Credit Cards, Salesforce.com

Education
Tulsa Community College   2011 — 2014
Bachelor's, Organizational Leadership

Tulsa Community College   1981 — 1991
AAS, Finance and Financial Management Services

Charles Page High School   1979 — 1981
Diploma, College Bound Courses

Maureen Garelick Maureen Garelick Greater Denver Area Details
Maureen Garelick's Sykes Experience 1998 - 2000
Job Writing, editorial and localization consulting
Industry Translation and Localization
Experience
Independent Consulting  2007 - Present
Language Services Associates  July 2010 - March 2014
Jonckers Translation & Engineering  2008 - 2010
SDL International Americas   1996 - 2007
Sykes   1998 - 2000
ABC-CLIO  September 1989 - August 1996
UC Santa Barbara  July 1985 - August 1989

Skills
Blogging, Social Media, Team Building, Editing, Localization, Writing, English, Management, Proofreading, Event Planning, Translation, Resource Management, Language Services, Terminology, Website Localization, Technical Translation, Trados, Multilingual, Globalization, Internationalization, Linguistics, Vendor Management, Project Management, Manuals, Team Management, Training, Quality Assurance, Intercultural..., Desktop Publishing, Localization Testing, Leadership, L10n, Recruiting, Mac OS, Technical Writing, Software Documentation, Translation Management, Foreign Languages, Legal Translation

Education
University of California, Santa Barbara
MA, Political Science

Bristol Polytechnic   1978 — 1981
BA (Hons), Social Science

Thomas Bristow Thomas Bristow Tampa/St. Petersburg, Florida Area Details
Thomas Bristow's Sykes Experience January 2009 - Present
Job Senior Director Financial Reporting at Sykes
Industry Accounting
Experience
Sykes   January 2009 - Present
Entegra Power Group  August 2006 - January 2009
Catalina Marketing Corporation  January 2000 - August 2006
PricewaterhouseCoopers  August 1993 - December 1999

Skills
SEC filings, Financial Analysis, Forecasting, Accounting, Financial Reporting, Mergers, Auditing, Strategic Planning, Process Improvement, QuickBooks, Analysis, Sarbanes-Oxley Act

Education
University of Florida   1989 — 1992
MS, Accounting

Matthias Hettwer Matthias Hettwer Johnson City, Tennessee Area Details
Matthias Hettwer's Sykes Experience June 2014 - Present
Job Insight Analytics at Sykes
Industry Consumer Services
Experience
Sykes   June 2014 - Present

Skills
Workforce Management, BPO, Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Outsourcing, Process Improvement, Team Management, Vendor Management, CRM, Contact Centers, Performance Management

Education
The University of Göttingen

Ken Frye Ken Frye Norfolk, Virginia Area Details
Ken Frye's Sykes Experience November 2010 - June 2015
Job Busy launching an entrepreneurial concept currently in stealth mode!
Industry Outsourcing/Offshoring
Experience
Sykes   November 2010 - June 2015
Sykes Enterprises, Inc.   July 2007 - November 2010
Ferguson Enterprises, Inc.   July 2004 - July 2007
Gateway, Inc.   September 2001 - July 2004
Gateway, Inc.   1999 - 2001

Skills
Call Center, Customer Experience, Customer Satisfaction, BPO, Outsourcing, Workforce Management, Account Management, Contact Centers, Operations Management, Customer Service, Vendor Management, Process Improvement, Call Centers, Team Management, CRM, Sales Operations, Strategic Leadership, Management, Team Building

Education
Tidewater Community College   1991 — 1993
Psychology

Ryan Carey Ryan Carey Fayetteville, North Carolina Details
Ryan Carey's Sykes Experience January 2013 - Present
Job Site Director at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   January 2013 - Present
Expedia  2011 - 2013
StarTek  2009 - 2011
Expedia  2008 - 2009
Fujitsu  2007 - 2008
ACCENT Marketing  2004 - 2007
ePerformax  2003 - 2004
AT&T Mobility  1998 - 2003

Skills
Operations Management, Workforce Management, Outsourcing, Call Center, BPO, Process Improvement, Team Building, Call Centers, Leadership Development, Management, Quality Assurance, Contact Centers, Performance Management, Project Management, CRM, Strategic Planning, Leadership, Customer Service, Customer Satisfaction, Inbound Marketing, Start-ups, Change Management, Training, Program Management, Service Delivery, Team Leadership, Customer Experience, Call Center Development, Sales, Coaching, Business Analysis, Team Management, Contract Negotiation, Forecasting, Vendor Management, P&L Management, Negotiation, Offshoring, Contact Center..., Six Sigma, Business Process, Customer Retention, Business Process..., Account Management, Sla, IEX, Software Documentation, Key Performance..., Outsourcing Management, Telemarketing

Education
The University of Memphis

Guillermo Barney Guillermo Barney Saint Louis, Missouri Details
Guillermo Barney's Sykes Experience 2001 - 2002
Job
Industry Information Technology and Services
Experience
Wells Fargo Advisors  January 2010 - Present
Monsanto  August 2001 - June 2009
Sykes   2001 - 2002
Stone Carlie Consulting   1998 - 2001

Skills
Business Analysis, PL/SQL and SQL, Data Marts -..., SDLC, Requirements Analysis, SQL, Visio, Requirements Gathering, Oracle, PL/SQL, Unix

Education
Burges High School, El Paso, TX

The University of Texas at El Paso
Bachelor of Science

Mike Begien Mike Begien Greater Denver Area Details
Mike Begien's Sykes Experience March 2015 - Present
Job Contract Technical Writer at Sykes
Industry Information Technology and Services
Experience
Sykes   March 2015 - Present
IntelliSource  September 2014 - September 2014
Boulder Imaging  February 2014 - June 2014
GTRI  July 2013 - November 2013
Ping Identity  May 2013 - May 2013
Pathfinder Systems, Inc.   December 2011 - August 2012
Apple Retail  February 2008 - November 2011
CB designs  September 2002 - December 2007
Intel Network Systems, Inc.   1999 - 2002
Shiva  1995 - 1999

Skills
Microsoft Office, Microsoft Project, Technical Writing, Windows, Software Documentation, Technical Documentation, FrameMaker, Telecommunications, Mac OS X, iLife, iPhone, OS X, CMS, Content Management, Technical Communication, Web Content Management, Linux, Testing, Adobe Acrobat, Networking, MS Project

Education
University of Kansas   1977 — 1980
BA, Economics

Phillips Academy

Julie Weiser - PMP, CSM Julie Weiser - PMP, CSM Greater Denver Area Details
Julie Weiser - PMP, CSM's Sykes Experience April 2013 - June 2014
Job Senior Project Manager at Visa
Industry Financial Services
Experience
Visa  June 2015 - Present
Wells Fargo  January 2015 - June 2015
Great-West Financial  July 2014 - January 2015
Sykes   April 2013 - June 2014
CPI Card Group  July 2012 - April 2013
Charles Schwab  March 2011 - July 2012
IHS  September 2010 - March 2011
Charles Schwab  November 2009 - August 2010
The TriZetto Group  February 2009 - November 2009
Charles Schwab  June 2008 - December 2008

Skills
Quality Assurance, Cross-functional Team..., SDLC, Agile Methodologies, Integration, Project Management, PMO, Testing, Change Management, Project Planning, Management, Strategy, Leadership, .NET, Business Development, ERP, Budgets, Enterprise Software, Business Requirements, Vendor Management, PMP, Program Management, Business Process..., Business Analysis

Education
University of Cincinnati   1982 — 1987
BBA, Accounting

University of Cincinnati
Bachelor of Business Administration (BBA), Accounting

Socorro Garza Socorro Garza La Grange Park, Illinois Details
Socorro Garza's Sykes Experience February 2009 - Present
Job Instructional Designer
Industry Outsourcing/Offshoring
Experience
Sykes   February 2009 - Present
Ameriprise Financial Services, Inc.   December 2007 - February 2009

Skills
Instructional Design, Captivate, Instructor-led Training, Blended Learning, Call Centers, E-Learning, Training Delivery, Adobe Acrobat, Training, Articulate Quizmaker, Articulate Engage, Articulate Storyline, Screenr, Adobe Connect, Moodle

Education
UCI   2012 — 2013
E-Learning Instructional Designer, E-Learning Instructional Design

Rachel Pitts Rachel Pitts Conway, Arkansas Details
Rachel Pitts's Sykes Experience June 2007 - March 2012
Job Customer Experience Coordinator at TJ Maxx
Industry Consumer Services
Experience
TJ Maxx  November 2012 - Present
Log Cabin Democrat  March 2012 - May 2012
Sykes   June 2007 - March 2012

Skills
Mortgage Lending, Program Management, Customer Service, Call Centers, Customer Satisfaction, Creative Writing, Sony Vegas, Paint.NET, PowerPoint, Windows 7, Windows Vista, Windows XP Pro, Microsoft Office 2007, Microsoft Excel, Microsoft Word

Education
University of Central Arkansas   2001 — 2012

Trysh Brown Trysh Brown Greater St. Louis Area Details
Trysh Brown's Sykes Experience January 1995 - November 2000
Job Vice President at FleishmanHillard
Industry Information Technology and Services
Experience
FleishmanHillard  January 2015 - Present
Daugherty Business Solutions  March 2014 - January 2015
Daugherty Business Solutions  November 2011 - March 2014
Daugherty Business Solutions  June 2008 - November 2011
Daugherty Business Solutions  May 2011 - July 2011
Daugherty Business Solutions  January 2006 - 2008
Anheuser-Busch Companies, Inc.   2000 - 2006
Sykes   January 1995 - November 2000
Monsanto  1995 - 2000

Skills
Microsoft Office, Camtasia, SnagIt, SharePoint, Visio, Training, Management, Project Management, Analysis, MS Project, Team Leadership, Testing, Leadership, Process Improvement, Human Resources, Business Analysis, Software Documentation

Education
Villanova University   2011 — 2012
Masters Certificate, Applied Project Management, A

University of Missouri-Saint Louis   1999 — 2006
MFA, Creative Writing

University of Arkansas at Little Rock   1985 — 1985
BS, Journalism; minor in Sociology

University of Iowa   1981 — 1983
Journalism

Laura Mora-Sanchez Laura Mora-Sanchez Toronto, Canada Area Details
Laura Mora-Sanchez's Sykes Experience June 2003 - September 2004
Job
Industry International Affairs
Experience
Wyeth Pharmaceuticals  September 2008 - December 2009
IBM Global Business Services  February 2006 - October 2006
IBM Global Business Services  June 2005 - February 2006
Sykes   June 2003 - September 2004
Sykes   June 2003 - September 2004
Sykes   June 2003 - September 2004
Sykes   December 2002 - June 2003

Education
The University of British Columbia   1998 — 2002

Universidad Latina de Costa Rica   2000 — 2001

Mikeol Schlecht Mikeol Schlecht Bismarck, North Dakota Area Details
Mikeol Schlecht's Sykes Experience November 1999 - November 2003
Job Developer / Programmer at CrossCountry Courier
Industry Computer Software
Experience
CrossCountry Courier  January 2010 - Present
AnswerNet  December 2008 - January 2010
Trimlife LLC   December 2006 - December 2008
Contact America   March 2004 - December 2006
Sykes   November 1999 - November 2003

Skills
Microsoft SQL Server, IIS, JavaScript, ASP.NET, ASP, Visual Studio, VB.NET, .NET, SQL, Visual Basic, Web Development, Programming, Barcode Scanners, Barcode Technology, Windows CE

Education
The University of North Dakota   1996 — 1999
BS, Computer Science

Bismarck State College   1994 — 1996
AS, Computer Science

Bismarck High School   1990 — 1994
diploma, General

Kori Mahoney-Morabito, CPA Kori Mahoney-Morabito, CPA Tampa/St. Petersburg, Florida Area Details
Kori Mahoney-Morabito, CPA's Sykes Experience October 2010 - Present
Job Manager Global Finance at Sykes
Industry Entertainment
Experience
Sykes   October 2010 - Present
First Services Administrators Inc. (FSAI)   March 2010 - October 2010
FSFA   September 2006 - June 2009

Education
University of Detroit Mercy   1994 — 1998
B.A.

MBA

University of California, Los Angeles
N/A, Accounting

Evan Riskedahl Evan Riskedahl Bismarck, North Dakota Area Details
Evan Riskedahl's Sykes Experience May 2001 - September 2004
Job Design Engineer at Applied Engineering, Inc.
Industry Mechanical or Industrial Engineering
Experience
Applied Engineering, Inc.   April 2012 - Present
TBEI   April 2011 - June 2012
Goodrich  January 2010 - February 2011
Goodrich  November 2008 - December 2009
Goodrich  January 2006 - December 2009
FedEx Office  August 2004 - December 2005
Sykes   May 2001 - September 2004
Hit Inc  November 2003 - May 2004

Skills
CAD, Solidworks, Microsoft Office, GD&T, ANSYS, Labview, Manufacturing, Design for Manufacturing, Unigraphics, Matlab, Design Engineering, Catia, Engineering, Product Design, Product Development, Pro Engineer, Solid Modeling, Visual Basic, Java, C++, Simulations, MS Project, AutoCAD, Troubleshooting, Testing, Software, Teamcenter, Continuous Improvement, Sheet Metal, Mechanical Engineering, Inventor, PTC Creo, Geometric Dimensioning..., SolidWorks

Education
The University of North Dakota   2007 — 2009
Bachelors of Science, Mechanical Engineering; Mechanical Engineering

Bismarck State College   2001 — 2003
AS, Engineering

Nick Gmerek Nick Gmerek Buffalo/Niagara, New York Area Details
Nick Gmerek's Sykes Experience February 2006 - September 2010
Job SYKES Enterprises, Inc. Director, Major Markets Account Management
Industry Outsourcing/Offshoring
Experience
SYKES Enterprises, Inc.   October 2010 - September 2013
Sykes   February 2006 - September 2010

Skills
Call Centers, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Account Management, CRM, Process Improvement, Vendor Management, Operations Management, Inbound Marketing, Performance Management, Management

Education
State University of New York at Buffalo   1998 — 2002
Bachelor of Arts (BA), History

Prem Sriramulu Prem Sriramulu Charlotte, North Carolina Area Details
Prem Sriramulu's Sykes Experience April 1997 - July 2001
Job Sr Data warehouse Architect / Netezza DBA at Harris Teeter
Industry Retail
Experience
Harris Teeter  May 2010 - Present
Harris Teeter  July 2001 - July 2009
Sykes   April 1997 - July 2001
Info systems  August 1995 - March 1997

Skills
Netezza, Microsoft SQL Server, Oracle PL/SQL..., Erwin, Informatica, SSIS, SSRS, .NET, C#

Education
NIT, Trichy

University of Cincinnati
Master of Science (M.S.), Industrial Engineering

University of Cincinnati
[M.S.], Computer Science

Danielle Pistory Danielle Pistory Greater Philadelphia Area Details
Danielle Pistory's Sykes Experience July 2009 - June 2010
Job Account Manager at Teleperformance Interactive
Industry Marketing and Advertising
Experience
Teleperformance Interactive  October 2011 - Present
Mary Kay Inc.  March 2010 - Present
Icon Identity Solutions  June 2010 - October 2011
Sykes   July 2009 - June 2010

Skills
Account Management, Customer Service, Customer Satisfaction, CRM, Project Management, Sales, Microsoft Office, Team Leadership, Lead Generation, Call Center, Team Building, Process Improvement, New Business Development, Operations Management, Microsoft Excel

Education
Towson University   2005 — 2009
Bachelor of Science, Business Administration, concentration marketing

Kevin Mallory Kevin Mallory Asheville, North Carolina Area Details
Kevin Mallory's Sykes Experience August 2012 - Present
Job Senior Manager, Global Infrastructure at SYKES
Industry Computer Networking
Experience
Sykes   August 2012 - Present
Mallory Consulting Services   April 2009 - August 2012
Biltmore Farms, LLC  January 2007 - December 2008

Education
University of Florida   2005 — 2006
Building Construction

Olinka Hollie Olinka Hollie Huntsville, Alabama Area Details
Olinka Hollie's Sykes Experience July 2013 - Present
Job Agent at Sykes
Industry Consumer Services
Experience
Sykes   July 2013 - Present
Visiting Nurse Association  August 2009 - December 2012
Royal Care Services   October 2009 - May 2010
Holiday Inn  November 2008 - February 2009
Residential Title Agency   November 2005 - June 2007
Davis  December 2005 - June 2006
Technicolor Company   September 2003 - September 2004

Skills
Knowledge of Microsoft..., Excellent in problem..., Detail oriented. Good..., Excellent leadership..., Logistics training and..., Training, Microsoft Office, Strategic Planning, Software Documentation, Management, Leadership, PowerPoint, Public Speaking, Time Management, Healthcare, Outlook

Education
University of Detroit Mercy   2010 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General, 3.0

Western Michigan University   2006 — 2008

Janna Kruckenberg Janna Kruckenberg Grand Forks, North Dakota Area Details
Janna Kruckenberg's Sykes Experience 1996 - 2000
Job Lead Business Applications Admin at North Dakota University System
Industry Higher Education
Experience
North Dakota University System  January 2014 - Present
North Dakota University System  December 2012 - January 2014
University of North Dakota  January 2010 - December 2012
University of North Dakota  October 2007 - January 2010
University of North Dakota  August 2003 - October 2007
University of North Dakota  June 2003 - August 2003
Best Buy  2001 - 2003
Simplicity Systems Inc.   2000 - 2001
Sykes   1996 - 2000

Skills
Technical Support, Linux, Software Installation, Windows, System Administration, IIS, Networking, Microsoft SQL Server, Windows Server, Databases, SQL, MySQL, Document Imaging, Tomcat, Windows System..., Web Applications, Database Administration, Data Mining, Active Directory, Microsoft Office..., SharePoint Designer, Blackboard, ImageNow Administration, Blackboard Learn..., SharePoint..., Project Management, Application..., Team Management, Team Leadership, Customer Service, Higher Education

Education
The University of North Dakota   2005 — 2007
MS, Technology

The University of North Dakota   2000 — 2003
BS, Computer Science, Fine Arts, and Math

AbuBakar Mahmood AbuBakar Mahmood Toronto, Canada Area Details
AbuBakar Mahmood's Sykes Experience April 2009 - June 2009
Job Senior Financial Analyst at Hudson's Bay Company
Industry Business Supplies and Equipment
Experience
Hudson's Bay Company  July 2015 - Present
Xerox  August 2014 - July 2015
Xerox  July 2013 - August 2014
Xerox  June 2010 - June 2013
Inoac Group North America   March 2010 - June 2010
Escape Proof Inc.   September 2009 - March 2010
Sykes   April 2009 - June 2009

Skills
Microsoft Excel, Microsoft Office, team leader, Customer Service, Sales Presentations, Microsoft Publisher, Team Building, Volunteering, Team Training, Public Speaking, Sales Management, Financial Analysis, Financial Modeling, Sales Support, Direct Sales, Marketing Strategy, Event, Employee Training, Training Delivery, Collections, Management, Training, Account Management, Team Leadership

Education
Western University   2004 — 2008
Bachelors, Management and Organizational Studies - Huron University College

Ruwais International School   1997 — 2004
High School Diploma

CPA Ontario

CPA Ontario

Trent University

Maria Coronado Maria Coronado Bakersfield, California Area Details
Maria Coronado's Sykes Experience 1998 - 2007
Job Certified HR Professional with Arcata Associates, Inc.
Industry Human Resources
Experience
Arcata Associates  October 2008 - Present
The Home Depot  2007 - 2008
Sykes   1998 - 2007

Skills
Performance Management, Onboarding, Human Resources, Employee Relations, Recruiting, Benefits Administration, Personnel Management, Training, Succession Planning, Interviews, Employee Benefits, HR Policies, New Hire Orientations, Program Management, Leadership, Sourcing, Management, Performance Appraisal, Employment Law, FMLA

Education
University of California, Los Angeles

Jenna Sotomayor Jenna Sotomayor Sumter, South Carolina Area Details
Jenna Sotomayor's Sykes Experience April 2009 - May 2012
Job Teacher at FCI Williamsburg
Industry Outsourcing/Offshoring
Experience
U.S. Department of Justice   June 2012 - Present
Sykes   April 2009 - May 2012
US Air Force  November 1987 - August 2008

Skills
Access, Employee Engagement, New Hire Orientations, Customer Satisfaction, Employee Relations, Microsoft Excel, Staff Development, Training, Talent Acquisition, Problem Solving, Microsoft Office, Performance Management, Onboarding, Leadership

Education
University of Phoenix   2006 — 2008
MBA, Business

University of Central Missouri   1990 — 1995
BS, Education

Daniel McGraw Daniel McGraw Boulder, Colorado Details
Daniel McGraw's Sykes Experience March 2013 - July 2013
Job Senior Software Engineer at Trip30
Industry Computer Software
Experience
Trip30   July 2013 - Present
Sykes   March 2013 - July 2013
Alpine Access  August 2011 - February 2013
Wellkeeper, Inc.   January 2010 - August 2011
Wellkeeper, Inc.   June 2009 - January 2010

Skills
Python, Linux, Java, MySQL, Eclipse, JavaScript, Ruby, Ruby on Rails, CoffeeScript, HAML, SASS, Backbone.js, Django, jQuery, Subversion, PHP

Education
The University of New Mexico   2004 — 2009
Bachelors of Science, Computer Science

Christina Gorski Christina Gorski Orlando, Florida Area Details
Christina Gorski's Sykes Experience February 2013 - Present
Job Sykes powered by Alpine Access
Industry Education Management
Experience
Sykes   February 2013 - Present
Whole Foods Market  March 2012 - November 2013

Skills
Painting, Drawing, Art, Fine Art, Event Planning, Leadership

Education
University of Central Florida   2010 — 2012
Associate's Degree, Exceptional Education Minor Art

Rodolfo Bejarano Rodolfo Bejarano Houston, Texas Area Details
Rodolfo Bejarano's Sykes Experience November 2001 - February 2005
Job Suse Sales Engineer
Industry Information Technology and Services
Experience
SUSE  March 2015 - Present
NetIQ  February 2010 - February 2015
HP  March 2005 - December 2009
Sykes   November 2001 - February 2005

Skills
Apache, Linux, Oracle, Unix, Servers, High Availability

Education
Universidad Latina de Costa Rica   1999 — 2004
BSc, Computer Science engineering

Ana Margarita Flores de Córdova Ana Margarita Flores de Córdova United States Details
Ana Margarita Flores de Córdova's Sykes Experience April 2011 - Present
Job Servicio al Cliente
Industry
Experience
Sykes   April 2011 - Present
Solis Law Firm   October 2009 - March 2011

Education
Universidad Centroamericana 'José Simeón Cañas'   2004 — 2010
Licenciatura, Ingles

Sebastian Hansen Sebastian Hansen Vancouver, Canada Area Details
Sebastian Hansen's Sykes Experience August 2008 - October 2008
Job Senior Operations Analyst at Bank of America
Industry Human Resources
Experience
Bank of America  August 2011 - February 2015
Bank of America  December 2010 - August 2011
Bank of America  January 2010 - December 2010
Tech Data Corp  October 2008 - October 2009
Sykes   August 2008 - October 2008
Costa Rica  September 2006 - May 2008

Skills
Analysis, SharePoint, Human Resources, Training, Logistics, Process Improvement, Visio, Business Analysis, Access, Six Sigma, Sourcing, Workforce Planning, Customer Service, Databases, Employee Benefits, Troubleshooting, Project Management, Risk Management

Education
Universidad Latina de Costa Rica   2006 — 2010
baccalaureate, Business Administration with a focus in human resources

INTECO   2014 — 2014
ISO 9001:2008, Quality

Saint Gregory High school   2000 — 2005
Bachelor's

Aimee Powell Aimee Powell Little Rock, Arkansas Area Details
Aimee Powell's Sykes Experience January 2007 - May 2011
Job Marketing Coordinator at ATG USA
Industry Computer Software
Experience
ATG USA  March 2015 - Present
ATG USA  2013 - Present
Carlton-Bates Company  2011 - January 2013
University Directories  May 2011 - July 2011
Sykes   January 2007 - May 2011

Skills
Direct Marketing, Integrated Marketing, Digital Marketing, Advertising, Marketing Communications, Strategic Planning, Sales, Customer Service, Microsoft CRM, Account Management, Autodesk Software, CRM

Education
University of Central Arkansas   2005 — 2011
Bachelor's Degree, Business Administration - Marketing

El Dorado High School

Taylor Swaffar Taylor Swaffar Morrilton, Arkansas Details
Taylor Swaffar's Sykes Experience August 2011 - December 2011
Job Student at University of Arkansas Community CollegeMorrilton
Industry Graphic Design
Experience
Colton's Steak House and Grill   November 2012 - Present
Independent Choices   March 2012 - Present
Sykes   August 2011 - December 2011

Education
University of Arkansas Community College-Morrilton   2011 — 2013
Associate of Applied Science, Design and Visual Communications, General

Shane Brinster Shane Brinster Sawyer, North Dakota Details
Shane Brinster's Sykes Experience September 2003 - May 2004
Job Technical Field Engineer At RSI
Industry Oil & Energy
Experience
Refinery Specialties, Inc.   June 2015 - Present
Archer Daniels Midland Company  January 2015 - May 2015
Baker Hughes Incorporated  April 2013 - July 2014
Baker Hughes  June 2011 - April 2013
Archer Daniels Midland  January 2007 - June 2011
Choice Hotels International  May 2006 - January 2007
Choice Hotels International  May 2004 - May 2006
Sykes   September 2003 - May 2004
Sykes   January 2002 - September 2003
Sykes   May 1999 - January 2002

Skills
Microsoft Office, Laboratory Skills, Gas Chromatography, Titration, Spectrophotometry, ICP, Proposal Writing, Microsoft Excel, Microsoft Word, Long-term Customer..., Sales, Quality Assurance, Training, Quality Control, Project Planning, Technical Writing, Computer Hardware, Computer Repair, Computer Proficiency, Petroleum, Oilfield, Oil/Gas, Gas, Petroleum Engineering, Oil & Gas

Education
The University of New Mexico   1994 — 1997
Bachelor of Science (B.S.), Biology, General

The University of Texas at Austin   1992 — 1993

Chris Lietz Chris Lietz Tampa, Florida Details
Chris Lietz's Sykes Experience January 2009 - December 2009
Job Enrollment Representative at Bisk Education
Industry E-Learning
Experience
Bisk Education  January 2010 - Present
Sykes   January 2009 - December 2009
Boring Business Systems  July 2008 - November 2008

Education
University of Florida   1996 — 1999
Bachelor of Science (B.S.), Finance and Insurance

Mary Kimberling Mary Kimberling Fort Smith, Arkansas Details
Mary Kimberling's Sykes Experience April 2012 - June 2014
Job Recruiter
Industry Human Resources
Experience
Shared Services Center  June 2015 - Present
Shared Services Center  June 2014 - Present
Sykes   April 2012 - June 2014
Walmart  October 2006 - January 2008

Skills
Human Resources, Employee Relations, Onboarding, Benefits Administration, New Hire Orientations, Performance Management, Deferred Compensation, HR Policies, Employee Engagement, HRIS, FMLA, Job Descriptions, Applicant Tracking..., Workforce Planning, Employee Benefits, Call Centers, Customer Service, Recruiting, Team Leadership, Leadership, Training, Team Management, BPO, Customer Satisfaction, Customer Experience

Education
University of Arkansas   2006 — 2014
Organizational Leadership minor Business Admin., Organizational Leadership

University of Arkansas   2006 — 2012
Associate of Arts (AA), Organizational Leadership

erica martinelli erica martinelli Daytona Beach, Florida Details
erica martinelli's Sykes Experience September 2013 - March 2015
Job Customer Care Representative at AmeriMark Direct
Industry Consumer Services
Experience
AmeriMark Direct  March 2015 - Present
Sykes   September 2013 - March 2015
Dunkin' Brands  August 2005 - November 2011

Skills
Customer Service, Team Leadership, Training, Customer Satisfaction, Strategic Planning, Marketing, Microsoft Office, Operations Management, Budgets, Marketing Strategy

Education
Ultimate Medical Academy   2013 — 2014
certificate for medical billing and coding, medical billing and coding, 3.0 GPA

derby high school   1994 — 1995
high school diploma

Brady King Brady King East Elmhurst, New York Details
Brady King's Sykes Experience April 2014 - August 2014
Job Operations Professional
Industry Utilities
Experience
Sykes   April 2014 - August 2014
City of Bryant Arkansas   February 2006 - August 2013

Education
University of Central Arkansas   2004 — 2005
Business Administration and Management, General

Christina Estes Christina Estes Castle Rock, Colorado Details
Christina Estes's Sykes Experience May 2008 - Present
Job HR Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   May 2008 - Present

Education
University of Denver

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