Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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1,647 Sykes employees in database. Find out everything there's to know about Sykes employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Sykes Employees
Employee
Years
Job
Industry
Jennifer Crecelius, GMS Jennifer Crecelius, GMS's Sykes Experience July 2005 - May 2008
Job Director of Human Resources and Talent Acquisition at Connectria Hosting
Industry Human Resources
Experience
Connectria Hosting April 2014 - Present
CenturyLink Business for Enterprise April 2013 - April 2014
Savvis April 2012 - April 2013
SAVVIS March 2008 - April 2012
Sykes July 2005 - May 2008
MasterCard International February 2001 - October 2003
Huttig Building Products January 2000 - December 2000
National Alliance April 1996 - December 1999
Skills
Benefits Negotiation, Management, Talent Management, Recruiting, Employee Relations, Immigration Law, Corporate Relocation, Human Resources, Benefits Administration, Personnel Management, Temporary Placement, Compensation & Benefit, Leadership Development, CRM, Global Mobility, Workforce Planning, Hiring, Vendor Management, Leadership, Talent Acquisition, Onboarding, Performance Management, New Hire Orientations, Strategy, Change Management, Networking, Consulting, Program Management, Compensation & Benefits
Education
Lindenwood University 1997 — 1999
Master's Degree, Human Resource Management, 3.9 GPA
Lindenwood College 1992 — 1996
BA, Psychology
Connectria Hosting April 2014 - Present
CenturyLink Business for Enterprise April 2013 - April 2014
Savvis April 2012 - April 2013
SAVVIS March 2008 - April 2012
Sykes July 2005 - May 2008
MasterCard International February 2001 - October 2003
Huttig Building Products January 2000 - December 2000
National Alliance April 1996 - December 1999
Skills
Benefits Negotiation, Management, Talent Management, Recruiting, Employee Relations, Immigration Law, Corporate Relocation, Human Resources, Benefits Administration, Personnel Management, Temporary Placement, Compensation & Benefit, Leadership Development, CRM, Global Mobility, Workforce Planning, Hiring, Vendor Management, Leadership, Talent Acquisition, Onboarding, Performance Management, New Hire Orientations, Strategy, Change Management, Networking, Consulting, Program Management, Compensation & Benefits
Education
Lindenwood University 1997 — 1999
Master's Degree, Human Resource Management, 3.9 GPA
Lindenwood College 1992 — 1996
BA, Psychology
Jorge DeJesus Jorge DeJesus's Sykes Experience October 2013 - December 2013
Job Retail sales consultant
Industry Retail
Experience
AT&T 2014 - Present
eBay Enterprise September 2013 - January 2014
Sykes October 2013 - December 2013
The Walt Disney Company August 2013 - October 2013
Walmart 2011 - April 2013
Skills
Customer Service, Public Speaking, Microsoft Office, Microsoft Word, PowerPoint, Research, Social Media
Education
Keiser College 2009 — 2011
AT&T 2014 - Present
eBay Enterprise September 2013 - January 2014
Sykes October 2013 - December 2013
The Walt Disney Company August 2013 - October 2013
Walmart 2011 - April 2013
Skills
Customer Service, Public Speaking, Microsoft Office, Microsoft Word, PowerPoint, Research, Social Media
Education
Keiser College 2009 — 2011
Jeremy Hoeppner's Sykes Experience April 2013 - February 2015
Job Account Manager at Sykes
Industry Wireless
Experience
Sykes April 2013 - February 2015
Lane Community College September 2011 - June 2013
Avopya Travel/America's Vacation Center March 2007 - September 2011
Royal Caribbean Cruises, Ltd. April 2004 - March 2007
Dell September 2001 - May 2005
Skills
Account Management, Customer Service, Change Management, Sales Management, New Business Development, Business Development, Cold Calling, Marketing Strategy, Sales, Team Building, Lead Generation, Social Media Marketing, Marketing Communications, Team Leadership, Solution Selling, Media Planning, Employee Relations, Coaching, Marketing, Public Relations, Social Media, Event Planning, CRM, Direct Sales, Sales Presentations, Team Management, Management, Salesforce.com, Call Centers, Strategy, Business Planning, Recruiting, Training, Customer Experience, Product Management, Vendor Management
Education
Lane Community College 2011 — 2013
Master of Computer Applications (M.C.A.), Computer Science
Lane Community College 2011 — 2013
Computer Systems Networking and Telecommunications
Sykes April 2013 - February 2015
Lane Community College September 2011 - June 2013
Avopya Travel/America's Vacation Center March 2007 - September 2011
Royal Caribbean Cruises, Ltd. April 2004 - March 2007
Dell September 2001 - May 2005
Skills
Account Management, Customer Service, Change Management, Sales Management, New Business Development, Business Development, Cold Calling, Marketing Strategy, Sales, Team Building, Lead Generation, Social Media Marketing, Marketing Communications, Team Leadership, Solution Selling, Media Planning, Employee Relations, Coaching, Marketing, Public Relations, Social Media, Event Planning, CRM, Direct Sales, Sales Presentations, Team Management, Management, Salesforce.com, Call Centers, Strategy, Business Planning, Recruiting, Training, Customer Experience, Product Management, Vendor Management
Education
Lane Community College 2011 — 2013
Master of Computer Applications (M.C.A.), Computer Science
Lane Community College 2011 — 2013
Computer Systems Networking and Telecommunications
Ardelia Williams Ardelia Williams's Sykes Experience April 2012 - December 2012
Job Tax Expert
Industry Consumer Services
Experience
VIP Desk Connect April 2014 - Present
TeleTech December 2013 - April 2014
Convergys January 2013 - May 2013
TeleTech January 2013 - May 2013
TeleTech October 2012 - January 2013
Sykes April 2012 - December 2012
ACE Appeal Promotions December 2011 - January 2012
Advantage Sales & Marketing May 2011 - November 2011
Skills
Telecommunications, Wireless, IP, GSM, T1, Ethernet, 3G, DSL, Computer Network...
Education
University of Phoenix 2013 — 2015
Associate's degree, Business Administration and Management, General, A
Kaplan University 2011 — 2012
Associate's degree, Medical/Clinical Assistant
Saint Johns River State College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
VIP Desk Connect April 2014 - Present
TeleTech December 2013 - April 2014
Convergys January 2013 - May 2013
TeleTech January 2013 - May 2013
TeleTech October 2012 - January 2013
Sykes April 2012 - December 2012
ACE Appeal Promotions December 2011 - January 2012
Advantage Sales & Marketing May 2011 - November 2011
Skills
Telecommunications, Wireless, IP, GSM, T1, Ethernet, 3G, DSL, Computer Network...
Education
University of Phoenix 2013 — 2015
Associate's degree, Business Administration and Management, General, A
Kaplan University 2011 — 2012
Associate's degree, Medical/Clinical Assistant
Saint Johns River State College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Lee Pfeifer's Sykes Experience 1999 - 2005
Job Clinical Informatics Specialist at Sanford Health
Industry Hospital & Health Care
Experience
Sanford Health October 2012 - Present
Sanford Health August 2012 - October 2012
Medcenter One February 2005 - August 2012
Sykes 1999 - 2005
Sykes 1998 - 1999
Skills
Information Technology, Linux, Open Source Software, Windows, Microsoft Office, Computer Hardware, Healthcare Information..., EMR, EHR, Epic Systems, Informatics, Inpatient, HL7, Software Documentation, Troubleshooting, Computer Hardware..., Hardware, Networking
Education
Lake Region State College
Information Technology
Lake Region State College
Simulation Maintenance Technology
Sanford Health October 2012 - Present
Sanford Health August 2012 - October 2012
Medcenter One February 2005 - August 2012
Sykes 1999 - 2005
Sykes 1998 - 1999
Skills
Information Technology, Linux, Open Source Software, Windows, Microsoft Office, Computer Hardware, Healthcare Information..., EMR, EHR, Epic Systems, Informatics, Inpatient, HL7, Software Documentation, Troubleshooting, Computer Hardware..., Hardware, Networking
Education
Lake Region State College
Information Technology
Lake Region State College
Simulation Maintenance Technology
Christopher Shumate Christopher Shumate's Sykes Experience July 2012 - Present
Job Insurance CSR Heallthnet at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes July 2012 - Present
Wireless Advocates January 2012 - August 2012
The Hartford January 2010 - December 2010
Skills
Call Centers, Claims Management, Employee Training, Sales, Customer Service, Conflict Resolution, Computer Proficiency, Writing, Creative Writing, Teaching, Public Speaking, Team Leadership
Education
Robert Morris University 2012 — 2014
Associate of Arts (A.A.), Philosophy
Kutztown University of Pennsylvania 2009 — 2010
Sykes July 2012 - Present
Wireless Advocates January 2012 - August 2012
The Hartford January 2010 - December 2010
Skills
Call Centers, Claims Management, Employee Training, Sales, Customer Service, Conflict Resolution, Computer Proficiency, Writing, Creative Writing, Teaching, Public Speaking, Team Leadership
Education
Robert Morris University 2012 — 2014
Associate of Arts (A.A.), Philosophy
Kutztown University of Pennsylvania 2009 — 2010
Peter Vroom Peter Vroom's Sykes Experience May 2008 - June 2011
Job Tech Support Analyst
Industry Information Technology and Services
Experience
JPMorgan Chase & Co. April 2014 - November 2014
American Cancer Society October 2011 - February 2014
Sykes May 2008 - June 2011
Independant Contractor November 2002 - June 2008
Jabil August 1996 - November 2002
Skills
Software Installation, Active Directory, Hardware, Operating Systems, Project Management, Windows Server, Network Administration, DNS, Technical Support, Program Management, Servers, Microsoft Exchange, Team Building, Switches, Windows 10
Education
Kean University
B.S., Information Technology
Cisco 2012 — 2012
CCENT, Cisco Routers
Raritan Valley Community College
AAS, Information Technology
JPMorgan Chase & Co. April 2014 - November 2014
American Cancer Society October 2011 - February 2014
Sykes May 2008 - June 2011
Independant Contractor November 2002 - June 2008
Jabil August 1996 - November 2002
Skills
Software Installation, Active Directory, Hardware, Operating Systems, Project Management, Windows Server, Network Administration, DNS, Technical Support, Program Management, Servers, Microsoft Exchange, Team Building, Switches, Windows 10
Education
Kean University
B.S., Information Technology
Cisco 2012 — 2012
CCENT, Cisco Routers
Raritan Valley Community College
AAS, Information Technology
Louie Vidmar Louie Vidmar's Sykes Experience June 2002 - August 2002
Job Web Administrator at University of Oregon School of Journalism and Communication
Industry Internet
Experience
University of Oregon School of Journalism and Communication July 2014 - Present
Eugene School District 4J September 2010 - October 2014
US Census Bureau April 2010 - June 2010
University of Oregon School of Journalism and Communication March 2007 - September 2009
University of Oregon School of Architecture and Allied Arts July 2007 - July 2008
University of Oregon Club Sports July 2006 - June 2008
University of Oregon January 2004 - March 2007
University of Oregon Mathematics Department December 2004 - May 2005
Sykes June 2002 - August 2002
Skills
CSS, WordPress, Web Design, PHP, OS X, Customer Service, XHTML, Web Development, Photography, Teamwork, Microsoft Office, Microsoft Excel, Waterskiing, Skiing, MySQL, Drupal, Mac OS X, Mac OS X Server, Windows 7, Coaching, Team Leadership, Technical Leadership, Microsoft Word, Apple Aperture, Apple Remote Desktop, HTML, DeployStudio, System Deployment, Instructional Technology, Mobile Device Management, Active Directory, Windows Server 2008, Mac
Education
University of Oregon 2003 — 2009
Bachelor of Science, Digital Arts
Lane Community College 2005 — 2005
General
Mesabi Range Community and Technical College 2001 — 2003
Computer Science
Virginia High School 1996 — 2001
Diploma, High School
University of Oregon School of Journalism and Communication July 2014 - Present
Eugene School District 4J September 2010 - October 2014
US Census Bureau April 2010 - June 2010
University of Oregon School of Journalism and Communication March 2007 - September 2009
University of Oregon School of Architecture and Allied Arts July 2007 - July 2008
University of Oregon Club Sports July 2006 - June 2008
University of Oregon January 2004 - March 2007
University of Oregon Mathematics Department December 2004 - May 2005
Sykes June 2002 - August 2002
Skills
CSS, WordPress, Web Design, PHP, OS X, Customer Service, XHTML, Web Development, Photography, Teamwork, Microsoft Office, Microsoft Excel, Waterskiing, Skiing, MySQL, Drupal, Mac OS X, Mac OS X Server, Windows 7, Coaching, Team Leadership, Technical Leadership, Microsoft Word, Apple Aperture, Apple Remote Desktop, HTML, DeployStudio, System Deployment, Instructional Technology, Mobile Device Management, Active Directory, Windows Server 2008, Mac
Education
University of Oregon 2003 — 2009
Bachelor of Science, Digital Arts
Lane Community College 2005 — 2005
General
Mesabi Range Community and Technical College 2001 — 2003
Computer Science
Virginia High School 1996 — 2001
Diploma, High School
Heidi Ambrose-Burns Heidi Ambrose-Burns's Sykes Experience August 2013 - July 2014
Job Pink Zebra ~ Independent Consultant
Industry Consumer Goods
Experience
Self-employed June 2013 - Present
Sykes August 2013 - July 2014
McKenzie Willamette Medical Center April 2005 - August 2007
Skills
Customer Service, Sales, Microsoft Office, Leadership, Microsoft Word, Medical Terminology, Medical Billing, Medical Office, Customer Satisfaction, Team Leadership, Event Planning
Education
Lane Community College 2014 — 2016
Bachelor's degree, Human Services, General
Pleasant Hill High School 1992 — 1996
General, general
Self-employed June 2013 - Present
Sykes August 2013 - July 2014
McKenzie Willamette Medical Center April 2005 - August 2007
Skills
Customer Service, Sales, Microsoft Office, Leadership, Microsoft Word, Medical Terminology, Medical Billing, Medical Office, Customer Satisfaction, Team Leadership, Event Planning
Education
Lane Community College 2014 — 2016
Bachelor's degree, Human Services, General
Pleasant Hill High School 1992 — 1996
General, general
Jeff Liwag Jeff Liwag's Sykes Experience July 2000 - January 2001
Job Instructional Technology Specialist at Galveston ISD
Industry Primary/Secondary Education
Experience
Galveston ISD January 2011 - Present
Galveston Independent School District July 2004 - January 2011
Ysleta Independent School District February 2003 - August 2004
Parkland High School February 2003 - August 2004
PlayGym / FasTracKids International Academy June 2002 - January 2003
Private July 1997 - July 2002
Sykes Asia Incorporated November 2001 - January 2002
Cupertino Center for Special Children July 2001 - October 2001
Center for Developmental Intervention Foundation, Inc. November 2000 - March 2001
Sykes July 2000 - January 2001
Skills
Training & Development, Technical Training, Technology Transfer, Technology Integration, Classroom Instruction, Professional..., Task Analysis, Computer Hardware..., Customer Service, Special Education, Special Needs, Film Editing, Multimedia..., Multimedia Storytelling, Curriculum Design, Classroom, K-12, Multimedia, Educational Technology, Classroom Management, ESL, Teaching, Language Arts, Educational Consulting, E-Learning, Adult Education, Instructional Technology, Distance Learning, Troubleshooting, Staff Development, Tutoring, Differentiated..., Educational Leadership, Employee Training, Elementary Education, Lesson Planning, Technology Education, Curriculum Development, Instructional Design, Teacher Training, Interactive Storytelling, Curriculum Mapping, Literacy, Moodle, RTI, 21st Century Skills, Gifted Education, Data Driven Instruction
Education
Lamar University 2010 — 2011
MEd., Educational Leadership in Technology
The University of Texas at El Paso 2003 — 2004
Alternative Teacher Certification (University), Special Education; Education
University of the Philippines 1994 — 2001
Bachelor of Education (B.Ed.), Special Education
Galveston ISD January 2011 - Present
Galveston Independent School District July 2004 - January 2011
Ysleta Independent School District February 2003 - August 2004
Parkland High School February 2003 - August 2004
PlayGym / FasTracKids International Academy June 2002 - January 2003
Private July 1997 - July 2002
Sykes Asia Incorporated November 2001 - January 2002
Cupertino Center for Special Children July 2001 - October 2001
Center for Developmental Intervention Foundation, Inc. November 2000 - March 2001
Sykes July 2000 - January 2001
Skills
Training & Development, Technical Training, Technology Transfer, Technology Integration, Classroom Instruction, Professional..., Task Analysis, Computer Hardware..., Customer Service, Special Education, Special Needs, Film Editing, Multimedia..., Multimedia Storytelling, Curriculum Design, Classroom, K-12, Multimedia, Educational Technology, Classroom Management, ESL, Teaching, Language Arts, Educational Consulting, E-Learning, Adult Education, Instructional Technology, Distance Learning, Troubleshooting, Staff Development, Tutoring, Differentiated..., Educational Leadership, Employee Training, Elementary Education, Lesson Planning, Technology Education, Curriculum Development, Instructional Design, Teacher Training, Interactive Storytelling, Curriculum Mapping, Literacy, Moodle, RTI, 21st Century Skills, Gifted Education, Data Driven Instruction
Education
Lamar University 2010 — 2011
MEd., Educational Leadership in Technology
The University of Texas at El Paso 2003 — 2004
Alternative Teacher Certification (University), Special Education; Education
University of the Philippines 1994 — 2001
Bachelor of Education (B.Ed.), Special Education
Hailey Maurey Hailey Maurey's Sykes Experience 2012 - 2013
Job Education Advisor at eDegree
Industry Supermarkets
Experience
eDegree September 2014 - Present
Bubble Gum SnapShots February 2014 - Present
RBD Retail Business Development March 2014 - May 2014
BI-LO Winn Dixie Stores 2013 - 2014
Sykes 2012 - 2013
Center for Disability Services 2008 - 2009
Skills
Customer Service, Microsoft Office, Internet Explorer, Firefox, Keyboards, Data Entry, Social Media Marketing, Secretarial Skills, Phone Etiquette, Multi-line Phone, 10 Key, Filing, File Management
Education
Kaplan University 2013 — 2015
Paralegal Studies
eDegree September 2014 - Present
Bubble Gum SnapShots February 2014 - Present
RBD Retail Business Development March 2014 - May 2014
BI-LO Winn Dixie Stores 2013 - 2014
Sykes 2012 - 2013
Center for Disability Services 2008 - 2009
Skills
Customer Service, Microsoft Office, Internet Explorer, Firefox, Keyboards, Data Entry, Social Media Marketing, Secretarial Skills, Phone Etiquette, Multi-line Phone, 10 Key, Filing, File Management
Education
Kaplan University 2013 — 2015
Paralegal Studies
W. Adams Baughman W. Adams Baughman's Sykes Experience January 2011 - May 2012
Job Tech Support Cord. at Verizon Wireless
Industry Telecommunications
Experience
Verizon Wireless March 2015 - Present
Verizon Wireless June 2012 - May 2015
Verizon Wireless June 2014 - March 2015
Greenwood Today Website August 2012 - November 2012
Sykes January 2011 - May 2012
Skills
Adobe Design Programs, Customer Service, Technical Support, Sales, Microsoft Office, Troubleshooting, Writing, Digital Photography, Communication, Customer Satisfaction, Management, Mobile Devices, Public Speaking, Social Media, Social Networking, Team Leadership, Telecommunications, Wireless
Education
Lander University 2006 — 2010
Bachelor of Science (BS), Mass Communication/Media Studies
Verizon Wireless March 2015 - Present
Verizon Wireless June 2012 - May 2015
Verizon Wireless June 2014 - March 2015
Greenwood Today Website August 2012 - November 2012
Sykes January 2011 - May 2012
Skills
Adobe Design Programs, Customer Service, Technical Support, Sales, Microsoft Office, Troubleshooting, Writing, Digital Photography, Communication, Customer Satisfaction, Management, Mobile Devices, Public Speaking, Social Media, Social Networking, Team Leadership, Telecommunications, Wireless
Education
Lander University 2006 — 2010
Bachelor of Science (BS), Mass Communication/Media Studies
Amy Hight Amy Hight's Sykes Experience May 2013 - Present
Job Recruiting Coodinator at Sykes
Industry Retail
Experience
Sykes May 2013 - Present
Gap Inc./Banana Republic November 2011 - May 2013
Walgreens May 2011 - November 2011
Walgreens March 2008 - November 2011
Walgreens April 2005 - March 2008
HSBC March 2004 - April 2005
Skills
Microsoft Office, Microsoft Excel, Concur, AS400 system, Recruiting, Accounts Payable, Accounts Receivable, Payroll, Operations Management, Administrative..., PowerPoint, Workforce Management, Inventory Control, Loss Prevention, Retail Category..., Inventory Management, Retail, Sales, Store Management, Visual Merchandising
Education
University of Oregon 2000 — 2002
Bachelor of Arts (BA), Psychology with Business Minor
Lane Community College 1997 — 2000
Associate of Arts (A.A.), General
Sykes May 2013 - Present
Gap Inc./Banana Republic November 2011 - May 2013
Walgreens May 2011 - November 2011
Walgreens March 2008 - November 2011
Walgreens April 2005 - March 2008
HSBC March 2004 - April 2005
Skills
Microsoft Office, Microsoft Excel, Concur, AS400 system, Recruiting, Accounts Payable, Accounts Receivable, Payroll, Operations Management, Administrative..., PowerPoint, Workforce Management, Inventory Control, Loss Prevention, Retail Category..., Inventory Management, Retail, Sales, Store Management, Visual Merchandising
Education
University of Oregon 2000 — 2002
Bachelor of Arts (BA), Psychology with Business Minor
Lane Community College 1997 — 2000
Associate of Arts (A.A.), General
Corey Bohl's Sykes Experience January 1999 - June 2004
Job Technical Supervisor at The Phone Connection
Industry Telecommunications
Experience
The Phone Connection July 2004 - Present
The Phone Connection July 2004 - Present
The Phone Connection July 2004 - Present
Sykes January 1999 - June 2004
Skills
Telecommunications, VoIP, Unified Communications, Networking, Digital Telephony, IP, SIP, SIP Trunking, DSL, Cloud Computing, TDM, Telephony, Telephone Skills, Supervisory Skills, Voice Mail, MPLS, Software Installation, Wireless, Technical Support, Computer Network..., Cabling, T1, Optical Fiber, Professional Services, Media Converters, Voice & Data Convergence, Customer Service, Training, Communication Skills, LAN-WAN, Fiber Optics, WAN, Broadband, Frame Relay, QoS, Call Centers, DOCSIS, HFC, DWDM, ADSL, Switches, Routers, GPON, Metro Ethernet, DS3, Ethernet, ATM networks, Provisioning, SDH, Cable Modems
Education
Kansas State University 1998 — 2000
Chemical Engineering
Colby Community College 1995 — 1998
Associate of Arts and Sciences (AAS), Pre-Engineering, 3.89
The Phone Connection July 2004 - Present
The Phone Connection July 2004 - Present
The Phone Connection July 2004 - Present
Sykes January 1999 - June 2004
Skills
Telecommunications, VoIP, Unified Communications, Networking, Digital Telephony, IP, SIP, SIP Trunking, DSL, Cloud Computing, TDM, Telephony, Telephone Skills, Supervisory Skills, Voice Mail, MPLS, Software Installation, Wireless, Technical Support, Computer Network..., Cabling, T1, Optical Fiber, Professional Services, Media Converters, Voice & Data Convergence, Customer Service, Training, Communication Skills, LAN-WAN, Fiber Optics, WAN, Broadband, Frame Relay, QoS, Call Centers, DOCSIS, HFC, DWDM, ADSL, Switches, Routers, GPON, Metro Ethernet, DS3, Ethernet, ATM networks, Provisioning, SDH, Cable Modems
Education
Kansas State University 1998 — 2000
Chemical Engineering
Colby Community College 1995 — 1998
Associate of Arts and Sciences (AAS), Pre-Engineering, 3.89
Christopher Scully Christopher Scully's Sykes Experience January 2011 - July 2011
Job Employment Specialist at Seven Counties Services
Industry Mental Health Care
Experience
Seven Counties Services November 2012 - Present
AarhusKarlshamn June 2012 - November 2012
Humana August 2011 - December 2011
Sykes January 2011 - July 2011
UPS October 2001 - November 2010
Skills
Conflict Resolution, Employee Relations, Career Counseling, Social Services, Resume Writing, Supervisory Skills, Job Coaching, Training, Community Outreach, Customer Service, Coaching
Education
University of Louisville 2005 — 2010
Bachelor of Science (BS), Sociology
Jefferson Community College 2001 — 2005
Associate of Arts (A.A.), General Studies
Seven Counties Services November 2012 - Present
AarhusKarlshamn June 2012 - November 2012
Humana August 2011 - December 2011
Sykes January 2011 - July 2011
UPS October 2001 - November 2010
Skills
Conflict Resolution, Employee Relations, Career Counseling, Social Services, Resume Writing, Supervisory Skills, Job Coaching, Training, Community Outreach, Customer Service, Coaching
Education
University of Louisville 2005 — 2010
Bachelor of Science (BS), Sociology
Jefferson Community College 2001 — 2005
Associate of Arts (A.A.), General Studies
Isaac Allen Isaac Allen's Sykes Experience March 2014 - Present
Job Customer Service Specialist at Sykes
Industry Computer Software
Experience
Sykes March 2014 - Present
Behind the Pixel Gaming May 2010 - Present
TurnKey 500 Entertainment March 2009 - Present
S and S Subaru Recycling Project November 2013 - February 2014
The Jailhouse Distillery Project May 2013 - December 2013
Eduworks May 2013 - July 2013
Lithia Motors August 2011 - January 2013
Lithia Motors February 2011 - August 2011
Glaziers Local 740 February 2005 - November 2010
V7 Web Group April 2003 - June 2006
Skills
Visual C#, PHP, HTML 5, HTML scripting, CSS, CSS3, Final Draft Pro, Maya 2010, Dreamweaver CS6, Game Maker, jQuery, JavaScript, Microsoft Office, Web Design, Web Development, Front End Developers, XML, WAMP, WordPress, Notepad++, Adobe Creative Suite, XHTML, Creative Writing, Content Writing, Game Development, E-commerce, E-Learning, On-line Automotive..., User Interface, Microsoft SQL Server, Front-end, User Experience, .NET, CMS, Facebook API, User Interface Design, SEO, Dreamweaver, AJAX, Google Analytics, Flash
Education
Lane Community College 2011 — 2014
Attaining Associates Degree in Computer Science, Computer Programming, Specific Applications
Sykes March 2014 - Present
Behind the Pixel Gaming May 2010 - Present
TurnKey 500 Entertainment March 2009 - Present
S and S Subaru Recycling Project November 2013 - February 2014
The Jailhouse Distillery Project May 2013 - December 2013
Eduworks May 2013 - July 2013
Lithia Motors August 2011 - January 2013
Lithia Motors February 2011 - August 2011
Glaziers Local 740 February 2005 - November 2010
V7 Web Group April 2003 - June 2006
Skills
Visual C#, PHP, HTML 5, HTML scripting, CSS, CSS3, Final Draft Pro, Maya 2010, Dreamweaver CS6, Game Maker, jQuery, JavaScript, Microsoft Office, Web Design, Web Development, Front End Developers, XML, WAMP, WordPress, Notepad++, Adobe Creative Suite, XHTML, Creative Writing, Content Writing, Game Development, E-commerce, E-Learning, On-line Automotive..., User Interface, Microsoft SQL Server, Front-end, User Experience, .NET, CMS, Facebook API, User Interface Design, SEO, Dreamweaver, AJAX, Google Analytics, Flash
Education
Lane Community College 2011 — 2014
Attaining Associates Degree in Computer Science, Computer Programming, Specific Applications
Sarah Allweiss-Rosenbaum Sarah Allweiss-Rosenbaum's Sykes Experience October 2013 - Present
Job Customer Care Professional / Mentor
Industry Consumer Services
Experience
Sykes October 2013 - Present
PetSmart March 2012 - September 2013
Kalamazoo College January 2009 - June 2011
Wylie E. Groves High School January 2007 - June 2007
Skills
Program Development, Technical Support, Social Media, Community Outreach, Creative Writing, Call Processing, Research, Fundraising, Teaching, Event Planning, Volunteer Management
Education
Kalamazoo College 2007 — 2011
B.A., English/Writing, Japanese
Japan Center for Michigan Universities 2009 — 2010
Japanese language and culture
Sykes October 2013 - Present
PetSmart March 2012 - September 2013
Kalamazoo College January 2009 - June 2011
Wylie E. Groves High School January 2007 - June 2007
Skills
Program Development, Technical Support, Social Media, Community Outreach, Creative Writing, Call Processing, Research, Fundraising, Teaching, Event Planning, Volunteer Management
Education
Kalamazoo College 2007 — 2011
B.A., English/Writing, Japanese
Japan Center for Michigan Universities 2009 — 2010
Japanese language and culture
Stephanie Manis's Sykes Experience July 2013 - Present
Job Customer Service Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes July 2013 - Present
R Secrets UnVeiled July 2012 - Present
Education
Louisiana Tech University 2009 — 2012
Entrepreneurship/Entrepreneurial Studies
Sykes July 2013 - Present
R Secrets UnVeiled July 2012 - Present
Education
Louisiana Tech University 2009 — 2012
Entrepreneurship/Entrepreneurial Studies
Brandy Ukena-Bush's Sykes Experience June 1998 - July 1999
Job Routing Specialist at USD 383
Industry Transportation/Trucking/Railroad
Experience
USD 383 August 2014 - Present
USD 383 October 2011 - Present
USD 383 August 2010 - October 2011
USD 383 September 1999 - August 2010
Sykes June 1998 - July 1999
Skills
Logistics, Customer Service, Dispatching, Troubleshooting, Access, Customer Satisfaction, Forklift Operation, Hardware, Operations Management, Transportation
Education
Kansas State University
Manhattan Area Technical College
Manhattan High School
USD 383 August 2014 - Present
USD 383 October 2011 - Present
USD 383 August 2010 - October 2011
USD 383 September 1999 - August 2010
Sykes June 1998 - July 1999
Skills
Logistics, Customer Service, Dispatching, Troubleshooting, Access, Customer Satisfaction, Forklift Operation, Hardware, Operations Management, Transportation
Education
Kansas State University
Manhattan Area Technical College
Manhattan High School
Kaia Reinke Kaia Reinke's Sykes Experience February 2014 - October 2014
Job Cashier at Wallgreens
Industry Retail
Experience
Walgreens October 2014 - Present
Sykes February 2014 - October 2014
Rite Aid June 2010 - February 2014
Dahl's Pharmacy October 2012 - June 2013
Market of Choice October 2007 - November 2008
Skills
Customer Service, Photo Processing, Pharmacy Technicians, Stocking, Cashiering, Food Preparation, Dance
Education
South Eugene High School 2004 — 2009
Lane Community College
Walgreens October 2014 - Present
Sykes February 2014 - October 2014
Rite Aid June 2010 - February 2014
Dahl's Pharmacy October 2012 - June 2013
Market of Choice October 2007 - November 2008
Skills
Customer Service, Photo Processing, Pharmacy Technicians, Stocking, Cashiering, Food Preparation, Dance
Education
South Eugene High School 2004 — 2009
Lane Community College
Jalessa Chance Jalessa Chance's Sykes Experience October 2014 - Present
Job Customer Service Representative at Sykes
Industry Restaurants
Experience
Sykes October 2014 - Present
Taco Bell May 2009 - September 2014
Skills
Labor Control, Food Service, Microsoft Excel, Cash Register, Microsoft Office, Cash Handling Experience, Serve Safe Certified, Food Safety, Access, Food & Beverage, Hospitality
Education
Johnston Community College
Sykes October 2014 - Present
Taco Bell May 2009 - September 2014
Skills
Labor Control, Food Service, Microsoft Excel, Cash Register, Microsoft Office, Cash Handling Experience, Serve Safe Certified, Food Safety, Access, Food & Beverage, Hospitality
Education
Johnston Community College
Kenneth Foulks's Sykes Experience September 2013 - December 2013
Job CNC Operator at ZF Friedrichshafen
Industry Civic & Social Organization
Experience
ZF Friedrichshafen January 2014 - Present
Sykes September 2013 - December 2013
Lexington Medical Center September 2012 - May 2013
Goodwill Industries of Upstate/Midlands South Carolina September 2010 - September 2012
The Home Depot September 2008 - July 2009
Lander University January 2007 - May 2008
Skills
Customer Service, Microsoft Office 2010, Microsoft Office 2007, 10 Key, Teamwork, PowerPoint, Microsoft Excel, Data Entry, Microsoft Publisher, Sales, Time Management, Retail, Microsoft Office, Public Speaking, Training, Leadership
Education
Lander University 2004 — 2008
Bachelors of Science, Business Administration
Batesburg-Leesville High School 2000 — 2004
High School Diploma
ZF Friedrichshafen January 2014 - Present
Sykes September 2013 - December 2013
Lexington Medical Center September 2012 - May 2013
Goodwill Industries of Upstate/Midlands South Carolina September 2010 - September 2012
The Home Depot September 2008 - July 2009
Lander University January 2007 - May 2008
Skills
Customer Service, Microsoft Office 2010, Microsoft Office 2007, 10 Key, Teamwork, PowerPoint, Microsoft Excel, Data Entry, Microsoft Publisher, Sales, Time Management, Retail, Microsoft Office, Public Speaking, Training, Leadership
Education
Lander University 2004 — 2008
Bachelors of Science, Business Administration
Batesburg-Leesville High School 2000 — 2004
High School Diploma
Kelli Roy Kelli Roy's Sykes Experience May 2014 - June 2015
Job Account/Client Management
Industry Management Consulting
Experience
Sykes May 2014 - June 2015
Landesign Ltd. January 2010 - May 2014
Cisco January 2009 - January 2010
Convergys September 2000 - January 2010
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Vendor Management, Customer Experience, Process Improvement, Team Management, CRM, Performance Management, Offshoring, Customer Satisfaction, Operations Management, Program Management, Business Analysis, Change Management, Account Management, Financial Management..., Manage Client..., Client Liaison, Invoice Processing, Data Analysis, Management, Call Centers, Business Process, Cross-functional Team...
Education
Lakeland College 1995 — 1997
Sykes May 2014 - June 2015
Landesign Ltd. January 2010 - May 2014
Cisco January 2009 - January 2010
Convergys September 2000 - January 2010
Skills
BPO, Call Center, Workforce Management, Outsourcing, Contact Centers, Service Delivery, Vendor Management, Customer Experience, Process Improvement, Team Management, CRM, Performance Management, Offshoring, Customer Satisfaction, Operations Management, Program Management, Business Analysis, Change Management, Account Management, Financial Management..., Manage Client..., Client Liaison, Invoice Processing, Data Analysis, Management, Call Centers, Business Process, Cross-functional Team...
Education
Lakeland College 1995 — 1997
Helen Nunez Helen Nunez's Sykes Experience June 2010 - December 2012
Job Purdue University Graduate
Industry Information Technology and Services
Experience
Purdue University January 2013 - Present
Mortenson July 2014 - September 2014
Sykes June 2010 - December 2012
Sykes May 2008 - June 2010
Gates Corporation June 2007 - May 2008
Skills
Six Sigma Green Belt..., Quality Control, Lean Management, Training, ERP Systems (SAP), Customer Service, Strategic Planning, Team Leadership, Fast Leaner, Project Management, Statistical Software, Six Sigma Instructing..., Leadership, Research
Education
Purdue University 2013 — 2014
Master's degree, Industrial Technology
John Brown University 2004 — 2008
Bachelor's degree, Electrical, Electronics and Communications Engineering
Purdue University January 2013 - Present
Mortenson July 2014 - September 2014
Sykes June 2010 - December 2012
Sykes May 2008 - June 2010
Gates Corporation June 2007 - May 2008
Skills
Six Sigma Green Belt..., Quality Control, Lean Management, Training, ERP Systems (SAP), Customer Service, Strategic Planning, Team Leadership, Fast Leaner, Project Management, Statistical Software, Six Sigma Instructing..., Leadership, Research
Education
Purdue University 2013 — 2014
Master's degree, Industrial Technology
John Brown University 2004 — 2008
Bachelor's degree, Electrical, Electronics and Communications Engineering
Jesse Munk Jesse Munk's Sykes Experience October 2005 - January 2008
Job Chef Owner at Greenside Steakhouse
Industry Hospitality
Experience
Wingman December 2014 - Present
Greenside Steakhouse October 2014 - Present
Virgil's at Cimmiyotti's October 2013 - December 2014
Website Design by Adam June 2011 - October 2013
Craft Brew Alliance November 2011 - February 2012
Apple January 2011 - June 2011
Ski Bluewood November 2008 - April 2009
Sykes October 2005 - January 2008
Skills
Culinary Management, Culinary Skills, Project Finance, International Cuisines, American Cuisine, Direct Sales, French Cuisine, Indian cuisine, Italian cuisine, Asian Cuisine, Japanese Cuisine, Brewing, Microbiology, Fermentation, Project Planning, Fermentation Technology, Project Coordination, Project Estimation, Project Engineering, Project Delivery, Google Analytics, Linux Server, Project Management, Google Adwords, Social Media Marketing, Graphic Design, Windows Server, Server Administration, Relational Databases, Microsoft Office, Competitive Analysis, Google Webmaster Tools, Google+, Google API, Graphic Arts, Graphics Software, Microsoft SQL Server, Server Architecture, Databases, Social Networking, APIs, Big Commerce, Access Database, Organic Search, Search Engine Submission, Search Advertising, API Development, General Awesomeness, International Sales, Sales Presentations
Education
Le Cordon Bleu College of Culinary Arts-Portland 2010 — 2012
Associate of Science (A.S.), Culinary Science/Culinology
Walla Walla Community College 2007 — 2008
Associate of Science (A.S.), Computer/Information Technology Administration and Management
Wingman December 2014 - Present
Greenside Steakhouse October 2014 - Present
Virgil's at Cimmiyotti's October 2013 - December 2014
Website Design by Adam June 2011 - October 2013
Craft Brew Alliance November 2011 - February 2012
Apple January 2011 - June 2011
Ski Bluewood November 2008 - April 2009
Sykes October 2005 - January 2008
Skills
Culinary Management, Culinary Skills, Project Finance, International Cuisines, American Cuisine, Direct Sales, French Cuisine, Indian cuisine, Italian cuisine, Asian Cuisine, Japanese Cuisine, Brewing, Microbiology, Fermentation, Project Planning, Fermentation Technology, Project Coordination, Project Estimation, Project Engineering, Project Delivery, Google Analytics, Linux Server, Project Management, Google Adwords, Social Media Marketing, Graphic Design, Windows Server, Server Administration, Relational Databases, Microsoft Office, Competitive Analysis, Google Webmaster Tools, Google+, Google API, Graphic Arts, Graphics Software, Microsoft SQL Server, Server Architecture, Databases, Social Networking, APIs, Big Commerce, Access Database, Organic Search, Search Engine Submission, Search Advertising, API Development, General Awesomeness, International Sales, Sales Presentations
Education
Le Cordon Bleu College of Culinary Arts-Portland 2010 — 2012
Associate of Science (A.S.), Culinary Science/Culinology
Walla Walla Community College 2007 — 2008
Associate of Science (A.S.), Computer/Information Technology Administration and Management
Chris Oliva Chris Oliva's Sykes Experience October 2010 - May 2012
Job
Industry Computer Hardware
Experience
Etron Solutions July 2014 - Present
Genesis Telecommunications September 2012 - September 2013
Sykes October 2010 - May 2012
Lander University November 2008 - March 2010
Skills
Call Center, Technical Support, Troubleshooting, Computer Hardware, Windows, Customer Service, Windows 7, Customer Satisfaction, XP, Active Directory
Education
Lander University 2008 — 2011
James F Byrnes 2005 — 2008
Etron Solutions July 2014 - Present
Genesis Telecommunications September 2012 - September 2013
Sykes October 2010 - May 2012
Lander University November 2008 - March 2010
Skills
Call Center, Technical Support, Troubleshooting, Computer Hardware, Windows, Customer Service, Windows 7, Customer Satisfaction, XP, Active Directory
Education
Lander University 2008 — 2011
James F Byrnes 2005 — 2008
Nicholas Moeller Nicholas Moeller's Sykes Experience March 2014 - September 2014
Job Quality Assurance Tester at Pipeworks
Industry Computer Games
Experience
Pipeworks September 2014 - Present
Sykes March 2014 - September 2014
WVRC August 2013 - March 2014
Venture Data July 2012 - August 2013
Brothers Cleaning Services Inc. July 2010 - July 2012
Buzz Monkey Software November 2011 - April 2012
Skills
Python, Video Games, Quantitative Research, Survey Research, Photoshop, Market Research, HTML, Java, Focus Groups, Creative Writing, Primary Research, Questionnaire Design, C++, Unity3D, Blender
Education
Lane Community College 2008 — 2012
Associate of Science (A.S.), Computer Science
Pipeworks September 2014 - Present
Sykes March 2014 - September 2014
WVRC August 2013 - March 2014
Venture Data July 2012 - August 2013
Brothers Cleaning Services Inc. July 2010 - July 2012
Buzz Monkey Software November 2011 - April 2012
Skills
Python, Video Games, Quantitative Research, Survey Research, Photoshop, Market Research, HTML, Java, Focus Groups, Creative Writing, Primary Research, Questionnaire Design, C++, Unity3D, Blender
Education
Lane Community College 2008 — 2012
Associate of Science (A.S.), Computer Science
Raymond Nichols Raymond Nichols's Sykes Experience January 2001 - January 2004
Job IT Professional
Industry Information Technology and Services
Experience
TechGuy/Nichols Networking June 1998 - Present
ASAP Staffing, Inc. May 2011 - November 2014
OfficeMax May 2010 - January 2011
United Dairymen of Arizona April 2006 - January 2009
Rent-A-Center September 2005 - January 2006
Alorica May 2005 - September 2005
Florence Manufacturing Company March 2005 - August 2005
ConAgra Foods February 2004 - February 2005
Sykes January 2001 - January 2004
The Sound Aquarium January 1997 - June 2003
Skills
Computer Hardware, Computer Repair, Routers, Switches, TCP/IP, Customer Service, LAN-WAN, Client Follow-up, Office Management, Ticketing Systems, Servers, Logo Design, Photo Restoration, Illustrator, Inventory Control, Microsoft Office, Photoshop, Troubleshooting, Customer Satisfaction, Leadership, Management, Networking, Software Installation, Technical Support, Training
Education
Mesa Community College 2009 — 2010
Computer Science, 3.0
Kansas State University 1993 — 1997
Incomplete, Computer Science and Business Administration
The University of Kansas 1992 — 1993
Incomplete, Computer Science
TechGuy/Nichols Networking June 1998 - Present
ASAP Staffing, Inc. May 2011 - November 2014
OfficeMax May 2010 - January 2011
United Dairymen of Arizona April 2006 - January 2009
Rent-A-Center September 2005 - January 2006
Alorica May 2005 - September 2005
Florence Manufacturing Company March 2005 - August 2005
ConAgra Foods February 2004 - February 2005
Sykes January 2001 - January 2004
The Sound Aquarium January 1997 - June 2003
Skills
Computer Hardware, Computer Repair, Routers, Switches, TCP/IP, Customer Service, LAN-WAN, Client Follow-up, Office Management, Ticketing Systems, Servers, Logo Design, Photo Restoration, Illustrator, Inventory Control, Microsoft Office, Photoshop, Troubleshooting, Customer Satisfaction, Leadership, Management, Networking, Software Installation, Technical Support, Training
Education
Mesa Community College 2009 — 2010
Computer Science, 3.0
Kansas State University 1993 — 1997
Incomplete, Computer Science and Business Administration
The University of Kansas 1992 — 1993
Incomplete, Computer Science
Jim Gully Jim Gully's Sykes Experience 2006 - Present
Job Executive Director at Sykes Enterprises
Industry Telecommunications
Experience
Sykes 2006 - Present
StarTek, Inc. 2000 - 2007
Education
Kansas State University 1989 — 1990
MBA, MBA
Western State Colorado University 1983 — 1987
Sykes 2006 - Present
StarTek, Inc. 2000 - 2007
Education
Kansas State University 1989 — 1990
MBA, MBA
Western State Colorado University 1983 — 1987
Shauna Oster Shauna Oster's Sykes Experience August 1998 - October 2000
Job State Farm Insurance Sales Agent
Industry Insurance
Experience
State Farm July 2014 - Present
Cognizant Technology Solutions April 2013 - July 2014
ING Nederland October 2000 - September 2012
Sykes August 1998 - October 2000
Skills
Customer Service, Call Centers, Banking, Project Management, Lotus Notes, Teamwork, Access, Analysis, Business Analysis, Customer Satisfaction, Process Improvement, Software Documentation, Team Leadership, Insurance, Sales, Microsoft Excel, Microsoft Office, PowerPoint, Data Entry, Microsoft Word, Time Management, Outlook
Education
Mayville State University
State Farm July 2014 - Present
Cognizant Technology Solutions April 2013 - July 2014
ING Nederland October 2000 - September 2012
Sykes August 1998 - October 2000
Skills
Customer Service, Call Centers, Banking, Project Management, Lotus Notes, Teamwork, Access, Analysis, Business Analysis, Customer Satisfaction, Process Improvement, Software Documentation, Team Leadership, Insurance, Sales, Microsoft Excel, Microsoft Office, PowerPoint, Data Entry, Microsoft Word, Time Management, Outlook
Education
Mayville State University
Pamela Wright's Sykes Experience October 2012 - Present
Job Virtual Business Administrator
Industry Consumer Services
Experience
Sykes October 2012 - Present
Wright Touch Virtual Solutions October 2009 - October 2012
Atlanta Virtual Assistant Alliance September 2009 - December 2011
InterContinental Hotels Group July 2010 - October 2010
Arrow Enterprise Computing Solutions May 2008 - May 2009
InterContinential Hotels Group August 2007 - April 2008
Hotels Management Group August 2007 - April 2008
Volt Services Group Staffing April 2007 - August 2007
Piedmont Technical College June 1999 - April 2007
Piedmont Technical College June 1999 - April 2007
Skills
Microsoft Office, Administrative..., Public Speaking, System Administration, Training, Press Releases, Social Media, Social Networking
Education
Limestone College 2002 — 2005
Bachelor of Science, Business Administration/Management
Piedmont Technical College
Associate Degree, Office Systems Technology/Legal
Sykes October 2012 - Present
Wright Touch Virtual Solutions October 2009 - October 2012
Atlanta Virtual Assistant Alliance September 2009 - December 2011
InterContinental Hotels Group July 2010 - October 2010
Arrow Enterprise Computing Solutions May 2008 - May 2009
InterContinential Hotels Group August 2007 - April 2008
Hotels Management Group August 2007 - April 2008
Volt Services Group Staffing April 2007 - August 2007
Piedmont Technical College June 1999 - April 2007
Piedmont Technical College June 1999 - April 2007
Skills
Microsoft Office, Administrative..., Public Speaking, System Administration, Training, Press Releases, Social Media, Social Networking
Education
Limestone College 2002 — 2005
Bachelor of Science, Business Administration/Management
Piedmont Technical College
Associate Degree, Office Systems Technology/Legal
Pearlie Weaver-Robinson Pearlie Weaver-Robinson's Sykes Experience May 2008 - October 2009
Job at
Industry Human Resources
Experience
Santee Lynches Regional COG July 2014 - Present
Sumter Senior Services January 2014 - June 2014
HJ Heinz December 2013 - April 2014
Sykes May 2008 - October 2009
Sitel November 2000 - March 2008
Skills
Recruiting, Human Resources, Payroll, Interviews, HR Policies, Management, Employee Benefits, Onboarding, Microsoft Excel, Policy, Team Building, Program Management, Employee Relations, Research, New Hire Orientations, Operations Management, Analysis, Training, Coaching, Personnel Management, Performance Management, Organizational..., Leadership Development, Benefits Administration, Call Centers, Hiring, Talent Acquisition, Team Management, Technical Recruiting, Screening, Nonprofits, Time Management, Outsourcing, Workforce Management, Applicant Tracking..., Sourcing, Staff Development, Team Leadership, Outlook, Customer Service, Executive Search, College Recruiting, Performance Appraisal, Employee Training, Benefits Negotiation, Customer Experience, Workforce Planning, Labor Relations, Talent Management, Employee Engagement
Education
Kaplan University-Davenport Campus 2012 — 2013
Master's degree, Secondary Education and Teaching
Morris College 1990 — 1995
Bachelor of Arts (BA), English Language and Literature, General
Mount Pleasant High School 1985 — 1990
High School Diploma, General Studies
Santee Lynches Regional COG July 2014 - Present
Sumter Senior Services January 2014 - June 2014
HJ Heinz December 2013 - April 2014
Sykes May 2008 - October 2009
Sitel November 2000 - March 2008
Skills
Recruiting, Human Resources, Payroll, Interviews, HR Policies, Management, Employee Benefits, Onboarding, Microsoft Excel, Policy, Team Building, Program Management, Employee Relations, Research, New Hire Orientations, Operations Management, Analysis, Training, Coaching, Personnel Management, Performance Management, Organizational..., Leadership Development, Benefits Administration, Call Centers, Hiring, Talent Acquisition, Team Management, Technical Recruiting, Screening, Nonprofits, Time Management, Outsourcing, Workforce Management, Applicant Tracking..., Sourcing, Staff Development, Team Leadership, Outlook, Customer Service, Executive Search, College Recruiting, Performance Appraisal, Employee Training, Benefits Negotiation, Customer Experience, Workforce Planning, Labor Relations, Talent Management, Employee Engagement
Education
Kaplan University-Davenport Campus 2012 — 2013
Master's degree, Secondary Education and Teaching
Morris College 1990 — 1995
Bachelor of Arts (BA), English Language and Literature, General
Mount Pleasant High School 1985 — 1990
High School Diploma, General Studies
Laurah Rieson Laurah Rieson's Sykes Experience November 2013 - Present
Job customer Support at Sykes
Industry Hospitality
Experience
Sykes November 2013 - Present
Homewood Suites February 2013 - November 2013
Econo Lodge Inn & Suites September 2012 - February 2013
Skills
Hotels, Hospitality Industry, Hospitality Management, Customer Service, Front Office, Hospitality, Hotel Booking, Auditing, PowerPoint, Microsoft Excel, Microsoft Word, Acess, Photoshop, Phone Etiquette, Multi-line Phone, OnQ, Teamwork, Pre-opening, Concierge Services, Process Scheduler, Time Management, Customer Satisfaction, Switchboard Operator, Restaurants, Food & Beverage, Office Administration, Cashiering, Office Management, Tourism, Data Entry, Filing, Guest Service Management
Education
Lamar State College-Orange 2009 — 2011
Basics
Sykes November 2013 - Present
Homewood Suites February 2013 - November 2013
Econo Lodge Inn & Suites September 2012 - February 2013
Skills
Hotels, Hospitality Industry, Hospitality Management, Customer Service, Front Office, Hospitality, Hotel Booking, Auditing, PowerPoint, Microsoft Excel, Microsoft Word, Acess, Photoshop, Phone Etiquette, Multi-line Phone, OnQ, Teamwork, Pre-opening, Concierge Services, Process Scheduler, Time Management, Customer Satisfaction, Switchboard Operator, Restaurants, Food & Beverage, Office Administration, Cashiering, Office Management, Tourism, Data Entry, Filing, Guest Service Management
Education
Lamar State College-Orange 2009 — 2011
Basics
Phillip Hackney's Sykes Experience August 2001 - July 2007
Job Wireless Sales
Industry Wireless
Experience
Smart Wireless May 2015 - Present
GoWireless, Inc. October 2013 - December 2014
Center for Research Libraries September 2012 - June 2013
Chicago Microsystems, Inc. October 2011 - July 2012
Portland State University June 2008 - August 2011
Milton-Freewater Public Library August 2007 - June 2008
Sykes August 2001 - July 2007
Skills
Help Desk Support, Windows 7, Technical Support, Troubleshooting, OS X, Active Directory, XP, Computer Hardware, Windows, Windows Server, Software Installation
Education
Lutheran School of Theology at Chicago 2011 — 2012
Portland State University 2008 — 2011
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Walla Walla Community College 2005 — 2008
Associate of Arts (A.A.), General Studies
Smart Wireless May 2015 - Present
GoWireless, Inc. October 2013 - December 2014
Center for Research Libraries September 2012 - June 2013
Chicago Microsystems, Inc. October 2011 - July 2012
Portland State University June 2008 - August 2011
Milton-Freewater Public Library August 2007 - June 2008
Sykes August 2001 - July 2007
Skills
Help Desk Support, Windows 7, Technical Support, Troubleshooting, OS X, Active Directory, XP, Computer Hardware, Windows, Windows Server, Software Installation
Education
Lutheran School of Theology at Chicago 2011 — 2012
Portland State University 2008 — 2011
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
Walla Walla Community College 2005 — 2008
Associate of Arts (A.A.), General Studies
Diane Michelle Spradley's Sykes Experience September 2002 - October 2003
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Dr. Donnie Spencer March 2013 - Present
Dr V.R. Goli 2008 - 2012
Sykes September 2002 - October 2003
Skills
Typing, Medical Billing, Medical Records, Appointment Scheduling, Customer Service..., Technical Support, Telephone Skills, Computer-savvy, Record Maintenance, Deposits, Assisting Others
Education
Kentucky State University 1993 — 1998
Bachelor of Arts (B.A.), Elementary Education and Teaching
Dr. Donnie Spencer March 2013 - Present
Dr V.R. Goli 2008 - 2012
Sykes September 2002 - October 2003
Skills
Typing, Medical Billing, Medical Records, Appointment Scheduling, Customer Service..., Technical Support, Telephone Skills, Computer-savvy, Record Maintenance, Deposits, Assisting Others
Education
Kentucky State University 1993 — 1998
Bachelor of Arts (B.A.), Elementary Education and Teaching
Michelle Naldrett Michelle Naldrett's Sykes Experience September 2011 - December 2012
Job Customer Service Representative at TeleTech
Industry Telecommunications
Experience
TeleTech February 2012 - Present
Sykes September 2011 - December 2012
Target December 2006 - July 2011
Family Dollar July 2006 - December 2006
Skills
creative thinking, Customer Service, Data Entry, Directing Others, Enjoy Working with..., Microsoft Office, Microsoft Word, Planograms, PowerPoint, Typing, Accounting, Customer Satisfaction
Education
Kaplan University-Davenport Campus 2007 — 2010
Associate's degree, Associate of Applied Science in Business Administration
Tambo
High School diploma
TeleTech February 2012 - Present
Sykes September 2011 - December 2012
Target December 2006 - July 2011
Family Dollar July 2006 - December 2006
Skills
creative thinking, Customer Service, Data Entry, Directing Others, Enjoy Working with..., Microsoft Office, Microsoft Word, Planograms, PowerPoint, Typing, Accounting, Customer Satisfaction
Education
Kaplan University-Davenport Campus 2007 — 2010
Associate's degree, Associate of Applied Science in Business Administration
Tambo
High School diploma
Melissa Waddell Melissa Waddell's Sykes Experience January 2007 - September 2010
Job TSS and Habilitation Counselor
Industry Mental Health Care
Experience
Lycoming Therapeutic October 2014 - Present
PSA Healthcare June 2014 - Present
Community Services Group January 2014 - April 2014
Community Services Group January 2011 - January 2014
Northwestern human services September 2010 - January 2012
Sykes January 2007 - September 2010
Walmart June 2005 - December 2006
Skills
Public Speaking, Leadership, Coaching, Event Planning, Team Building, Customer Service, Social Networking, Teaching, Social Media, Microsoft Office, Management, Strategic Planning, Community Outreach
Education
Lock Haven University of Pennsylvania 2007 — 2010
Bachelor's degree, Psychology
Lycoming Therapeutic October 2014 - Present
PSA Healthcare June 2014 - Present
Community Services Group January 2014 - April 2014
Community Services Group January 2011 - January 2014
Northwestern human services September 2010 - January 2012
Sykes January 2007 - September 2010
Walmart June 2005 - December 2006
Skills
Public Speaking, Leadership, Coaching, Event Planning, Team Building, Customer Service, Social Networking, Teaching, Social Media, Microsoft Office, Management, Strategic Planning, Community Outreach
Education
Lock Haven University of Pennsylvania 2007 — 2010
Bachelor's degree, Psychology
Daniel Vanover's Sykes Experience January 2005 - January 2007
Job Lead Instructional Technology Resources Teacher at Wise County Public Schools
Industry Primary/Secondary Education
Experience
Wise County Public Schools August 2009 - Present
Coeburn High School August 2007 - July 2009
J. I. Burton High School January 2007 - June 2007
Sykes January 2005 - January 2007
Skills
Educational Technology, Education, Microsoft Office, Apple iWork, Learning Management..., Mobile Device Management, Learning Styles, Mathematics Education, Curriculum Development, Mobile Technology, Instructional Technology, Instructional Design, Emerging Technologies, Mac OS X, Windows, iOS, Android, eRate, Leadership, Team Leadership, Presentation Development, Educational Leadership, Classroom Management, iWork, Lesson Planning, Curriculum Design, K-12, Technology Integration, Classroom, Teacher Training, Algebra, Training, OS X, E-Rate, Differentiated...
Education
Lincoln Memorial University 2010 — 2011
Master of Education (M.Ed.), Educational Administration and Supervision
The University of Virginia's College at Wise 2003 — 2007
Bachelor of Science, Mathematics
Wise County Public Schools August 2009 - Present
Coeburn High School August 2007 - July 2009
J. I. Burton High School January 2007 - June 2007
Sykes January 2005 - January 2007
Skills
Educational Technology, Education, Microsoft Office, Apple iWork, Learning Management..., Mobile Device Management, Learning Styles, Mathematics Education, Curriculum Development, Mobile Technology, Instructional Technology, Instructional Design, Emerging Technologies, Mac OS X, Windows, iOS, Android, eRate, Leadership, Team Leadership, Presentation Development, Educational Leadership, Classroom Management, iWork, Lesson Planning, Curriculum Design, K-12, Technology Integration, Classroom, Teacher Training, Algebra, Training, OS X, E-Rate, Differentiated...
Education
Lincoln Memorial University 2010 — 2011
Master of Education (M.Ed.), Educational Administration and Supervision
The University of Virginia's College at Wise 2003 — 2007
Bachelor of Science, Mathematics
Patricia Engelmann Patricia Engelmann's Sykes Experience April 2013 - Present
Job Team Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes April 2013 - Present
Phoenix Motor Co Mercedes-Benz July 2006 - November 2007
Marathon Coach Sales March 1999 - September 2006
Skills
People Skills, Team Management, Team Leadership, Garden Design, Lapidary, Jewelry Design, Animal Training, Call Centers, BPO, Sla, Customer Experience, Customer Retention, Workforce Management, Inbound Marketing, Contact Centers, Leadership
Education
Lane Community College 1975 — 1977
South Eugene High School 1970 — 1972
Graduated
Sykes April 2013 - Present
Phoenix Motor Co Mercedes-Benz July 2006 - November 2007
Marathon Coach Sales March 1999 - September 2006
Skills
People Skills, Team Management, Team Leadership, Garden Design, Lapidary, Jewelry Design, Animal Training, Call Centers, BPO, Sla, Customer Experience, Customer Retention, Workforce Management, Inbound Marketing, Contact Centers, Leadership
Education
Lane Community College 1975 — 1977
South Eugene High School 1970 — 1972
Graduated
Elissa Dutton Elissa Dutton's Sykes Experience 2010 - 2011
Job at
Industry Consumer Services
Experience
Acosta Sales & Marketing October 2014 - Present
Mountain Empire Community College September 2012 - June 2013
Sykes 2010 - 2011
Healthport LLC 2009 - 2010
Skills
Customer Service, Outlook, Data Entry, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Office Management, Event Planning, Fax, Spreadsheets, Telephone Skills, Office Administration, Administrative...
Education
King College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
MECC 2009 — 2011
Associate's degree, Medical Office Computer Specialist
Acosta Sales & Marketing October 2014 - Present
Mountain Empire Community College September 2012 - June 2013
Sykes 2010 - 2011
Healthport LLC 2009 - 2010
Skills
Customer Service, Outlook, Data Entry, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Office Management, Event Planning, Fax, Spreadsheets, Telephone Skills, Office Administration, Administrative...
Education
King College 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
MECC 2009 — 2011
Associate's degree, Medical Office Computer Specialist
Caprina Hodges Caprina Hodges's Sykes Experience July 2012 - Present
Job Experienced Executive Assistant/ Accounts Payable Receivables/ Front Desk/Management
Industry Telecommunications
Experience
Sykes July 2012 - Present
Comcast Cable August 2007 - 2012
Knoxville College August 1999 - 2011
Comcast Cable, Inc August 2007 - February 2008
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Knoxville College August 2002 - August 2007
US Cellular-Answer Wireless July 2005 - October 2006
Knoxville College August 1999 - August 2003
Skills
Administrative..., Collections, Customer Service, Microsoft Office, Management, Accounts Receivable, Accounts Payable, Recruiting, Records, Coaching, Inventory, Invoicing, Deposits, Account Reconciliation, Training, Accounting, Customer Experience, Call Centers, Outlook, Access, Microsoft Excel, PowerPoint, Microsoft Word, Budgets, Team Building, Finance, Team Leadership, Analysis, Event Planning, System Administration, Financial Reporting, Telephone Skills, Nonprofits, Avaya, Telecommunications, Data Entry, Retail, Fundraising
Education
Strayer University-Tennessee 2007 — 2011
Associate of Science (A.S.), Business Administration and Management, General, 3.2
Knoxville College 1999 — 2005
Bachelor of Arts (BA), Music Management
Hyde Park Career Academy 1992 — 1996
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.0
Sykes July 2012 - Present
Comcast Cable August 2007 - 2012
Knoxville College August 1999 - 2011
Comcast Cable, Inc August 2007 - February 2008
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Sitel December 2006 - August 2007
Knoxville College August 2002 - August 2007
US Cellular-Answer Wireless July 2005 - October 2006
Knoxville College August 1999 - August 2003
Skills
Administrative..., Collections, Customer Service, Microsoft Office, Management, Accounts Receivable, Accounts Payable, Recruiting, Records, Coaching, Inventory, Invoicing, Deposits, Account Reconciliation, Training, Accounting, Customer Experience, Call Centers, Outlook, Access, Microsoft Excel, PowerPoint, Microsoft Word, Budgets, Team Building, Finance, Team Leadership, Analysis, Event Planning, System Administration, Financial Reporting, Telephone Skills, Nonprofits, Avaya, Telecommunications, Data Entry, Retail, Fundraising
Education
Strayer University-Tennessee 2007 — 2011
Associate of Science (A.S.), Business Administration and Management, General, 3.2
Knoxville College 1999 — 2005
Bachelor of Arts (BA), Music Management
Hyde Park Career Academy 1992 — 1996
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.0
John Warren Townsend John Warren Townsend's Sykes Experience January 2010 - June 2010
Job Military Professional
Industry Military
Experience
US Army 2011 - Present
Fuji Photo Film USA June 2010 - May 2011
Sykes January 2010 - June 2010
Lander University January 2006 - December 2009
Doerfer Companies September 2004 - February 2005
TNT Logistics March 2004 - August 2004
City of Laurens, Parks and Recreation March 2003 - August 2003
Skills
Medical Terminology, Emergency Medicine, Medical Devices, BLS, NREMT, Computer Proficiency, AHLTA, Military Operations, Logistics, Heavy Lifting, Scissor Lift, Stock Picking, Forklift Operation, Teamwork, Individual Work, Phlebotomy, Emergency Vehicle..., Public Speaking, Customer Service, Military, Social Media, Microsoft Excel
Education
Lander University 2005 — 2009
Bachelor of Science (B.S.), Fine/Studio Arts, General
Laurens, SC District 55 High School 2001 — 2005
High School Diploma
US Army 2011 - Present
Fuji Photo Film USA June 2010 - May 2011
Sykes January 2010 - June 2010
Lander University January 2006 - December 2009
Doerfer Companies September 2004 - February 2005
TNT Logistics March 2004 - August 2004
City of Laurens, Parks and Recreation March 2003 - August 2003
Skills
Medical Terminology, Emergency Medicine, Medical Devices, BLS, NREMT, Computer Proficiency, AHLTA, Military Operations, Logistics, Heavy Lifting, Scissor Lift, Stock Picking, Forklift Operation, Teamwork, Individual Work, Phlebotomy, Emergency Vehicle..., Public Speaking, Customer Service, Military, Social Media, Microsoft Excel
Education
Lander University 2005 — 2009
Bachelor of Science (B.S.), Fine/Studio Arts, General
Laurens, SC District 55 High School 2001 — 2005
High School Diploma
Amanda Stallard's Sykes Experience May 2011 - July 2011
Job Intern at Inward Solutions
Industry Design
Experience
Inward Solutions January 2015 - Present
Advance Auto Parts July 2013 - August 2014
Buzzard's Roost Southern Tea House July 2011 - January 2012
Sykes May 2011 - July 2011
Burger King Corporation May 2010 - February 2011
Captain D’s November 2009 - March 2010
Cultured Cowboy June 2009 - November 2009
Kitchen Help July 2007 - November 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Sales, Leadership, Public Speaking, Management, Strategic Planning, Microsoft Word, Marketing
Education
Lander University 2009 — 2014
Bachelor's Degree, Visual Arts, emphasis in Graphic Design
Emerald High School
High School Diploma
Lander University
Bachelor of Visual Arts, Graphic Design
Inward Solutions January 2015 - Present
Advance Auto Parts July 2013 - August 2014
Buzzard's Roost Southern Tea House July 2011 - January 2012
Sykes May 2011 - July 2011
Burger King Corporation May 2010 - February 2011
Captain D’s November 2009 - March 2010
Cultured Cowboy June 2009 - November 2009
Kitchen Help July 2007 - November 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Sales, Leadership, Public Speaking, Management, Strategic Planning, Microsoft Word, Marketing
Education
Lander University 2009 — 2014
Bachelor's Degree, Visual Arts, emphasis in Graphic Design
Emerald High School
High School Diploma
Lander University
Bachelor of Visual Arts, Graphic Design
Charles Pearl Charles Pearl's Sykes Experience July 2010 - January 2011
Job Kitchen Team Member Dish/Cleanup at Gralehaus
Industry Restaurants
Experience
Gralehaus March 2014 - Present
Bristol Bar & Grille April 2013 - December 2013
Sykes July 2010 - January 2011
Education
Jefferson Community College 2012 — 2013
Audio Engineering
Gralehaus March 2014 - Present
Bristol Bar & Grille April 2013 - December 2013
Sykes July 2010 - January 2011
Education
Jefferson Community College 2012 — 2013
Audio Engineering
Dana Hughes Dana Hughes's Sykes Experience March 2002 - June 2003
Job General Manager Party America
Industry Retail
Experience
Party America August 2006 - Present
OfficeMax August 2003 - May 2005
Sykes March 2002 - June 2003
OfficeMax January 2000 - December 2001
HomePlace October 1998 - January 2001
Education
Kennesaw State University 2000 — 2001
None
Party America August 2006 - Present
OfficeMax August 2003 - May 2005
Sykes March 2002 - June 2003
OfficeMax January 2000 - December 2001
HomePlace October 1998 - January 2001
Education
Kennesaw State University 2000 — 2001
None
DiShawn Smith DiShawn Smith's Sykes Experience July 2012 - Present
Job Customer Care Mobility Agent at Sykes
Industry Consumer Services
Experience
Sykes July 2012 - Present
BI-LO, LLC July 2010 - August 2012
Education
Lander University 2010 — 2014
Bachelor of Science (B.S.), Sociology; Criminal Justice Emphasis, Junior
Sykes July 2012 - Present
BI-LO, LLC July 2010 - August 2012
Education
Lander University 2010 — 2014
Bachelor of Science (B.S.), Sociology; Criminal Justice Emphasis, Junior
Frantzceau Hyppolite Frantzceau Hyppolite's Sykes Experience April 2013 - Present
Job Scheduling clerk at Sykes
Industry Retail
Experience
Sykes April 2013 - Present
Shoprite June 2005 - April 2013
Washington Mutual Bank August 2004 - September 2007
Guards Mark Security July 2003 - June 2005
Kennady Security October 1999 - July 2003
Path Mark May 1998 - July 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft word, PowerPoint, Telephone Skills, Customer Service, Data Entry, Language Skills, Microsoft Word
Education
Long Island University 2004 — 2009
BA, Bachelor of Arts in Accounting and Business Management
I attended pre- K , Elementary, Junior High school in Haiti before I moved to the USA. 1979 — 1980
I speak Creole and French, and I learned how to read and write them before I moved to the USA., Accounting and Business/Management
Sykes April 2013 - Present
Shoprite June 2005 - April 2013
Washington Mutual Bank August 2004 - September 2007
Guards Mark Security July 2003 - June 2005
Kennady Security October 1999 - July 2003
Path Mark May 1998 - July 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft word, PowerPoint, Telephone Skills, Customer Service, Data Entry, Language Skills, Microsoft Word
Education
Long Island University 2004 — 2009
BA, Bachelor of Arts in Accounting and Business Management
I attended pre- K , Elementary, Junior High school in Haiti before I moved to the USA. 1979 — 1980
I speak Creole and French, and I learned how to read and write them before I moved to the USA., Accounting and Business/Management
Viktoria Frigyesi Viktoria Frigyesi's Sykes Experience August 2010 - August 2011
Job Change Management at AnheuserBusch InBev
Industry Outsourcing/Offshoring
Experience
Anheuser-Busch InBev September 2011 - Present
Sykes August 2010 - August 2011
Sykes July 2009 - August 2010
BIFOR Informatics January 2004 - June 2009
Skills
Outsourcing, BPO, People Management, Management, Customer Experience, Call Center
Education
Károli Gáspár Református Egyetem 2004 — 2008
MA, English
Athene School of Business, Tourism and Information technologies 2003 — 2005
System Administrator
Athene School of Business, Tourism and Information technologies 2002 — 2004
BA, Legal Assistant
Anheuser-Busch InBev September 2011 - Present
Sykes August 2010 - August 2011
Sykes July 2009 - August 2010
BIFOR Informatics January 2004 - June 2009
Skills
Outsourcing, BPO, People Management, Management, Customer Experience, Call Center
Education
Károli Gáspár Református Egyetem 2004 — 2008
MA, English
Athene School of Business, Tourism and Information technologies 2003 — 2005
System Administrator
Athene School of Business, Tourism and Information technologies 2002 — 2004
BA, Legal Assistant
Jessie DeVuyst Jessie DeVuyst's Sykes Experience August 2009 - August 2010
Job Quality Engineer
Industry Automotive
Experience
Alutrim North America (Angell-Demmel) June 2015 - Present
Omnicare Inc. September 2014 - June 2015
Angell-Demmel NA July 2012 - September 2014
Alltech August 2010 - July 2012
Sykes August 2009 - August 2010
Angell-Demmel NA November 2007 - December 2008
Angell-demmel November 2006 - November 2007
Amazon.com August 2004 - November 2006
SC Johnson Wax January 2003 - July 2004
The Sigma Group 2000 - January 2003
Skills
R&D, Lean Manufacturing, Continuous Improvement, Automotive, Root Cause Analysis, Quality Assurance, Six Sigma, Quality System, 5S, Kaizen, Manufacturing, ISO, Value Stream Mapping
Education
Kettering University 1998 — 2002
BS, Environmental Chemistry
Alutrim North America (Angell-Demmel) June 2015 - Present
Omnicare Inc. September 2014 - June 2015
Angell-Demmel NA July 2012 - September 2014
Alltech August 2010 - July 2012
Sykes August 2009 - August 2010
Angell-Demmel NA November 2007 - December 2008
Angell-demmel November 2006 - November 2007
Amazon.com August 2004 - November 2006
SC Johnson Wax January 2003 - July 2004
The Sigma Group 2000 - January 2003
Skills
R&D, Lean Manufacturing, Continuous Improvement, Automotive, Root Cause Analysis, Quality Assurance, Six Sigma, Quality System, 5S, Kaizen, Manufacturing, ISO, Value Stream Mapping
Education
Kettering University 1998 — 2002
BS, Environmental Chemistry
Chris Browning Chris Browning's Sykes Experience February 2010 - April 2011
Job Director of Operations at Sitel
Industry Outsourcing/Offshoring
Experience
Sitel May 2012 - Present
StarTek March 2011 - May 2012
Sykes February 2010 - April 2011
SiTEL (formerly ClientLogic) August 2009 - February 2010
SiTEL (formerly ClientLogic) July 2006 - February 2010
Sitel (formerly ClientLogic) November 2005 - July 2006
Sitel, formerly ClientLogic December 2001 - November 2005
Sitel, formerly ClientLogic May 2000 - December 2001
Data Solutions International October 1999 - April 2000
Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers
Education
Marshall University 1994 — 1998
Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS
Sitel May 2012 - Present
StarTek March 2011 - May 2012
Sykes February 2010 - April 2011
SiTEL (formerly ClientLogic) August 2009 - February 2010
SiTEL (formerly ClientLogic) July 2006 - February 2010
Sitel (formerly ClientLogic) November 2005 - July 2006
Sitel, formerly ClientLogic December 2001 - November 2005
Sitel, formerly ClientLogic May 2000 - December 2001
Data Solutions International October 1999 - April 2000
Skills
Call Center, Customer Service, Technical Support, Management, Sales, Strategy, Finance, Isp, Workforce Management, BPO, Outsourcing, Customer Satisfaction, Business Process..., Avaya, Operations Management, Change Management, Telecommunications, Cross-functional Team..., CRM, Strategic Partnerships, Customer Experience, Call Centers, Performance Management, Six Sigma, Process Improvement, Vendor Management, Service Delivery, Sales Operations, Offshoring, Contact Centers
Education
Marshall University 1994 — 1998
Huntington Junior College of Business
ASSOCIATE DEGREE, BUSINESS MANAGEMENT; BUSINESS MANAGEMENT/ MIS
Amber Reche Amber Reche's Sykes Experience May 2013 - Present
Job Customer Service Agent at Sykes
Industry Consumer Services
Experience
Sykes May 2013 - Present
Chartwells Higher Education Dining Services January 2014 - May 2014
Emergency Medical Scribe Services May 2012 - March 2013
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, BPO, Technical Support, Customer Service, Troubleshooting, Inbound Marketing, Service Delivery, Sla
Education
Southeastern University 2012 — 2015
Bachelor of Applied Science (BASc), Pre-Medicine/Pre-Medical Studies
Keiser University-Ft Lauderdale 2010 — 2012
Associate of Science (AS), Medical/Clinical Assistant
Sykes May 2013 - Present
Chartwells Higher Education Dining Services January 2014 - May 2014
Emergency Medical Scribe Services May 2012 - March 2013
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, BPO, Technical Support, Customer Service, Troubleshooting, Inbound Marketing, Service Delivery, Sla
Education
Southeastern University 2012 — 2015
Bachelor of Applied Science (BASc), Pre-Medicine/Pre-Medical Studies
Keiser University-Ft Lauderdale 2010 — 2012
Associate of Science (AS), Medical/Clinical Assistant
Briana Bennett Briana Bennett's Sykes Experience May 2014 - August 2014
Job Hardworking, dedicated, and passionate.
Industry Hospital & Health Care
Experience
American Red Cross May 2015 - Present
American Red Cross January 2015 - May 2015
Sykes May 2014 - August 2014
None June 2003 - July 2010
McDonalds September 2009 - December 2009
Summerton Town Hall June 2008 - August 2008
Skills
PowerPoint, Singing, Songwriting, Flute, Teaching, Music, Art, Music Education, Public Speaking, Facebook, Composition, Cashiering, Cash Register, Cash Handling Experience, Microsoft Excel, Customer Service, Microsoft Word, Blogging, Teamwork, Social Media, Creative Writing, Event Planning, Time Management, Cooking, Friendly Personality, Food, Dependable Team Player, Experience Working with..., Copying, Positive Personality, Highly responsible, Blogger, Telephone Skills, People-oriented, Solid computer skills, Always Punctual, Highly Reliable, Telephone Reception, Always Willing to Learn, Phone Etiquette, Patience, Childcare, Volunteering, Enthusiasm to learn, Passion for Helping..., Fast-paced, Work Well Independently, Social Networking, Baking, Microsoft Office
Education
Morris College 2012 — 2015
Bachelors of Science, Health Science, 3.0
South Carolina State University 2009 — 2011
None, Special Education and Teaching, Secondary
Scott's Branch High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates, 9-12
Liberty University
Master of Education (M.Ed.), Counselor Education/School Counseling and Guidance Services
American Red Cross May 2015 - Present
American Red Cross January 2015 - May 2015
Sykes May 2014 - August 2014
None June 2003 - July 2010
McDonalds September 2009 - December 2009
Summerton Town Hall June 2008 - August 2008
Skills
PowerPoint, Singing, Songwriting, Flute, Teaching, Music, Art, Music Education, Public Speaking, Facebook, Composition, Cashiering, Cash Register, Cash Handling Experience, Microsoft Excel, Customer Service, Microsoft Word, Blogging, Teamwork, Social Media, Creative Writing, Event Planning, Time Management, Cooking, Friendly Personality, Food, Dependable Team Player, Experience Working with..., Copying, Positive Personality, Highly responsible, Blogger, Telephone Skills, People-oriented, Solid computer skills, Always Punctual, Highly Reliable, Telephone Reception, Always Willing to Learn, Phone Etiquette, Patience, Childcare, Volunteering, Enthusiasm to learn, Passion for Helping..., Fast-paced, Work Well Independently, Social Networking, Baking, Microsoft Office
Education
Morris College 2012 — 2015
Bachelors of Science, Health Science, 3.0
South Carolina State University 2009 — 2011
None, Special Education and Teaching, Secondary
Scott's Branch High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates, 9-12
Liberty University
Master of Education (M.Ed.), Counselor Education/School Counseling and Guidance Services
Sixto II Ochoa Sixto II Ochoa's Sykes Experience June 2007 - October 2009
Job Help Desk Specialist
Industry Information Technology and Services
Experience
UTi Worldwide July 2015 - Present
Arrowhead Products March 2015 - July 2015
Apex Computer Systems, Inc. October 2014 - January 2015
Diebold July 2013 - September 2014
iACADEMY May 2010 - March 2012
Teleperformance December 2009 - March 2010
Sykes June 2007 - October 2009
Skills
Technical Support, Active Directory, HTML, XP, MySQL, Windows 7, PHP, Windows Server, Troubleshooting, Java, JavaScript, Help Desk Support, Computer Hardware, DHCP, Hyper-V, Hardware, Networking, Servers
Education
Mapua Institute of Technology
BS, Information Management
UTi Worldwide July 2015 - Present
Arrowhead Products March 2015 - July 2015
Apex Computer Systems, Inc. October 2014 - January 2015
Diebold July 2013 - September 2014
iACADEMY May 2010 - March 2012
Teleperformance December 2009 - March 2010
Sykes June 2007 - October 2009
Skills
Technical Support, Active Directory, HTML, XP, MySQL, Windows 7, PHP, Windows Server, Troubleshooting, Java, JavaScript, Help Desk Support, Computer Hardware, DHCP, Hyper-V, Hardware, Networking, Servers
Education
Mapua Institute of Technology
BS, Information Management
Nikki (Sellers) Penwell Nikki (Sellers) Penwell's Sykes Experience April 2014 - Present
Job Customer Care at Sykes
Industry Marketing and Advertising
Experience
Sykes April 2014 - Present
Von Maur October 2013 - April 2014
Chapel Hill Church of the Nazarene January 2013 - September 2013
Follett Higher Education Group June 2011 - December 2012
DeVry University 2011 - 2012
Hudson Group August 2010 - December 2010
Skills
Customer Service, Customer Satisfaction, Customer Insight, Marketing Strategy, Market Research, Community Outreach, Communication, Microsoft Excel, Microsoft Office, Retail, PowerPoint, Public Relations, Research, Training, Data Entry, Time Management, Social Networking
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Public Administration (M.P.A.), Non-Profit/Public/Organizational Management
DeVry University-Illinois 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Technical Management
Sykes April 2014 - Present
Von Maur October 2013 - April 2014
Chapel Hill Church of the Nazarene January 2013 - September 2013
Follett Higher Education Group June 2011 - December 2012
DeVry University 2011 - 2012
Hudson Group August 2010 - December 2010
Skills
Customer Service, Customer Satisfaction, Customer Insight, Marketing Strategy, Market Research, Community Outreach, Communication, Microsoft Excel, Microsoft Office, Retail, PowerPoint, Public Relations, Research, Training, Data Entry, Time Management, Social Networking
Education
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Public Administration (M.P.A.), Non-Profit/Public/Organizational Management
DeVry University-Illinois 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Technical Management
Linda Henrie Linda Henrie's Sykes Experience May 2013 - May 2015
Job Customer Service
Industry Consumer Services
Experience
Henrie Land, LLC September 2012 - Present
Sykes May 2013 - May 2015
T. S. Dudley Land Company February 2009 - August 2012
S&A Property Research 2006 - 2008
Skills
Natural Gas, Minerals, Petroleum, Oil/Gas, Energy Industry, Research, Online Research, Microsoft Excel, Microsoft Word, Microsoft Office, Greenbriar Graphics, Net Deed Plotter, Adobe Professional, Deeds, Real Estate, Title Searches, Due Diligence, Mineral Rights, Abstracting, Oil
Education
Kent State University
Certification, Teacher Educator
The Ohio State University
Certification, Community & Home Services
Trevecca Nazarene University
Speech Teacher Education
Henrie Land, LLC September 2012 - Present
Sykes May 2013 - May 2015
T. S. Dudley Land Company February 2009 - August 2012
S&A Property Research 2006 - 2008
Skills
Natural Gas, Minerals, Petroleum, Oil/Gas, Energy Industry, Research, Online Research, Microsoft Excel, Microsoft Word, Microsoft Office, Greenbriar Graphics, Net Deed Plotter, Adobe Professional, Deeds, Real Estate, Title Searches, Due Diligence, Mineral Rights, Abstracting, Oil
Education
Kent State University
Certification, Teacher Educator
The Ohio State University
Certification, Community & Home Services
Trevecca Nazarene University
Speech Teacher Education
Blaine Davis's Sykes Experience May 2014 - June 2014
Job Investment Management Consultant at FactSet
Industry Financial Services
Experience
FactSet June 2015 - Present
Lehigh University Productions April 2013 - October 2014
Brand Networks July 2014 - August 2014
Sykes May 2014 - June 2014
Northwestern Mutual May 2013 - October 2013
Skills
Financial Analysis, Social Media Marketing, Social Networking, Business Development, AutoCAD, Matlab, Microsoft Excel, Arduino, Digital Marketing, Financial Reporting, Research, Marketing, Budgets, Management, Start-ups
Education
Lehigh University 2011 — 2015
Bachelor of Science (B.S.), Finance, General
Shanghai University of International Business and Economics 2014 — 2014
Chinese
Delbarton School 2007 — 2011
FactSet June 2015 - Present
Lehigh University Productions April 2013 - October 2014
Brand Networks July 2014 - August 2014
Sykes May 2014 - June 2014
Northwestern Mutual May 2013 - October 2013
Skills
Financial Analysis, Social Media Marketing, Social Networking, Business Development, AutoCAD, Matlab, Microsoft Excel, Arduino, Digital Marketing, Financial Reporting, Research, Marketing, Budgets, Management, Start-ups
Education
Lehigh University 2011 — 2015
Bachelor of Science (B.S.), Finance, General
Shanghai University of International Business and Economics 2014 — 2014
Chinese
Delbarton School 2007 — 2011
Scott Foens Scott Foens's Sykes Experience April 1999 - September 2000
Job Land Systems Application Manager at City of Cedar Rapids
Industry Information Technology and Services
Experience
City of Cedar Rapids August 2011 - Present
Transamerica April 2007 - January 2011
AEGON USA September 2000 - April 2007
Sykes April 1999 - September 2000
Decision One Mortgage 1998 - 1999
Ameristat Ambulance January 1997 - April 1997
RLH Ambulance August 1996 - January 1997
NCR April 1993 - November 1994
Sedgwick County EMS Reserves (Derby) June 1992 - September 1993
Computerland of Hawaii 1988 - 1989
Skills
Software Project..., Operations Management, Software Development, Teaching, Writing, Paramedic, Public Speaking, Financial Analysis, Process Improvement, Project Management, SDLC, MS Project, Management, Integration, Analysis, Requirements Analysis, Team Leadership, Insurance, Training, Budgets, Access, Business Process..., Project Planning, Program Management
Education
Kirkwood Community College 2009 — 2011
Certificate, Paramedic Specialist
St. Ambrose University 2002 — 2004
Masters, Business Administration
The George Washington University 2000 — 2003
Certificate, Project Management
Wichita State University 1992 — 1994
B.A., History
City of Cedar Rapids August 2011 - Present
Transamerica April 2007 - January 2011
AEGON USA September 2000 - April 2007
Sykes April 1999 - September 2000
Decision One Mortgage 1998 - 1999
Ameristat Ambulance January 1997 - April 1997
RLH Ambulance August 1996 - January 1997
NCR April 1993 - November 1994
Sedgwick County EMS Reserves (Derby) June 1992 - September 1993
Computerland of Hawaii 1988 - 1989
Skills
Software Project..., Operations Management, Software Development, Teaching, Writing, Paramedic, Public Speaking, Financial Analysis, Process Improvement, Project Management, SDLC, MS Project, Management, Integration, Analysis, Requirements Analysis, Team Leadership, Insurance, Training, Budgets, Access, Business Process..., Project Planning, Program Management
Education
Kirkwood Community College 2009 — 2011
Certificate, Paramedic Specialist
St. Ambrose University 2002 — 2004
Masters, Business Administration
The George Washington University 2000 — 2003
Certificate, Project Management
Wichita State University 1992 — 1994
B.A., History
Daniel Spahn Daniel Spahn's Sykes Experience July 2011 - June 2012
Job Microsoft MCITP:EA, Network/Systems Admin. Detailoriented expert, 13 years experience.
Industry Information Technology and Services
Experience
Martech Medical Products, Inc. July 2015 - Present
Dr. Pepper Snapple Group November 2014 - April 2015
Davis Beverage Company June 2012 - October 2014
Sykes July 2011 - June 2012
Blaze Recycling and Metals July 2010 - June 2011
LAN Systems February 2010 - July 2010
HDR, Incorporated June 2008 - October 2009
CUH2A, Incorporated May 2004 - June 2008
CUH2A, Incorporated May 2002 - May 2004
Skills
Active Directory, Windows Server, Windows 7, Microsoft Office, System Administration, Networking, Network Administration, SharePoint, Microsoft Exchange, MCITP, DNS, DHCP, Visio, Windows XP Pro, Wireless Networking, Microsoft DNS, Architecture, Windows XP, Troubleshooting, Network Design, DNS Server, Linux, Mac, MS-DOS, Database Servers, Gentoo Linux, Customer Service, Microsoft SQL Server, HP Server Hardware, Cisco Call Manager, Cisco ASA, Watchguard, Citrix XenApp, Hyper-V, Windows 8, iPhone Support, IP Addressing, PKI, Documentation, Database Administration, Consultant Liaison, Operating Systems
Education
Liberty University 1999 — 2002
Bachelors of Science, Business/Management Information Systems
Hingham High School 1994 — 1998
General Studies
Martech Medical Products, Inc. July 2015 - Present
Dr. Pepper Snapple Group November 2014 - April 2015
Davis Beverage Company June 2012 - October 2014
Sykes July 2011 - June 2012
Blaze Recycling and Metals July 2010 - June 2011
LAN Systems February 2010 - July 2010
HDR, Incorporated June 2008 - October 2009
CUH2A, Incorporated May 2004 - June 2008
CUH2A, Incorporated May 2002 - May 2004
Skills
Active Directory, Windows Server, Windows 7, Microsoft Office, System Administration, Networking, Network Administration, SharePoint, Microsoft Exchange, MCITP, DNS, DHCP, Visio, Windows XP Pro, Wireless Networking, Microsoft DNS, Architecture, Windows XP, Troubleshooting, Network Design, DNS Server, Linux, Mac, MS-DOS, Database Servers, Gentoo Linux, Customer Service, Microsoft SQL Server, HP Server Hardware, Cisco Call Manager, Cisco ASA, Watchguard, Citrix XenApp, Hyper-V, Windows 8, iPhone Support, IP Addressing, PKI, Documentation, Database Administration, Consultant Liaison, Operating Systems
Education
Liberty University 1999 — 2002
Bachelors of Science, Business/Management Information Systems
Hingham High School 1994 — 1998
General Studies
jessica partlow jessica partlow's Sykes Experience June 2009 - September 2010
Job Seeking an entry level position, with an opprotunity for advancement
Industry Medical Devices
Experience
Quick cash Payday loans June 2012 - Present
Covidien 2010 - 2012
Sykes June 2009 - September 2010
Kraft Foods February 2008 - June 2009
The Sunshine House January 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Management, Data Entry, PowerPoint, Public Speaking, Teamwork, Strategic Planning
Education
University of Phoenix 2010 — 2012
Master of Science, Administrative justice and security
Lander University 2007 — 2010
Bachelor of Science, Sociology
Quick cash Payday loans June 2012 - Present
Covidien 2010 - 2012
Sykes June 2009 - September 2010
Kraft Foods February 2008 - June 2009
The Sunshine House January 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Management, Data Entry, PowerPoint, Public Speaking, Teamwork, Strategic Planning
Education
University of Phoenix 2010 — 2012
Master of Science, Administrative justice and security
Lander University 2007 — 2010
Bachelor of Science, Sociology
Patrick Lutz Patrick Lutz's Sykes Experience March 2013 - December 2013
Job Guest Services Manager at Hampton Inn & Suites by HILTON
Industry Hospitality
Experience
Hampton Inn & Suites by HILTON February 2015 - Present
Hampton Inn & Suites by HILTON April 2014 - Present
Gravity Productions January 2014 - March 2015
Sykes March 2013 - December 2013
Chili's February 2012 - February 2013
Ruby Tuesday August 2010 - August 2011
Ordes of England October 2009 - August 2010
Arts Council of Greenwood March 2008 - February 2009
Skills
Painting, Social Media Marketing, Social Media, Entertainment, Digital Media, Acting, Live Events, Theatre, Film, Production Managment, Sponsorship, Portrait Painting, Curating, Data Entry, Customer Service, Social Networking, Public Speaking, Microsoft Office, Strategic Planning, Event Planning, Customer Satisfaction, Microsoft Word, Photography, Event Management
Education
Lander University 2008 — 2010
Bachelor of Arts (B.A.), Fine/Studio Arts, General
Winthrop University 2004 — 2008
n/a, Art History, Criticism and Conservation
Hampton Inn & Suites by HILTON February 2015 - Present
Hampton Inn & Suites by HILTON April 2014 - Present
Gravity Productions January 2014 - March 2015
Sykes March 2013 - December 2013
Chili's February 2012 - February 2013
Ruby Tuesday August 2010 - August 2011
Ordes of England October 2009 - August 2010
Arts Council of Greenwood March 2008 - February 2009
Skills
Painting, Social Media Marketing, Social Media, Entertainment, Digital Media, Acting, Live Events, Theatre, Film, Production Managment, Sponsorship, Portrait Painting, Curating, Data Entry, Customer Service, Social Networking, Public Speaking, Microsoft Office, Strategic Planning, Event Planning, Customer Satisfaction, Microsoft Word, Photography, Event Management
Education
Lander University 2008 — 2010
Bachelor of Arts (B.A.), Fine/Studio Arts, General
Winthrop University 2004 — 2008
n/a, Art History, Criticism and Conservation
Ashley Tapp Ashley Tapp's Sykes Experience August 2014 - Present
Job Customer Care Professional at Sykes
Industry Financial Services
Experience
Sykes August 2014 - Present
Jackson Hewitt Tax Service Inc. November 2011 - April 2014
Ashley Stewart April 2008 - July 2012
Moe's Southwest Grill April 2007 - October 2007
Education
Liberty University 2013 — 2015
Associate's degree, Accounting
Sykes August 2014 - Present
Jackson Hewitt Tax Service Inc. November 2011 - April 2014
Ashley Stewart April 2008 - July 2012
Moe's Southwest Grill April 2007 - October 2007
Education
Liberty University 2013 — 2015
Associate's degree, Accounting
LaWanda Ervin LaWanda Ervin's Sykes Experience March 2012 - Present
Job Customer Care Professional
Industry Telecommunications
Experience
Sykes March 2012 - Present
Bank of America February 2007 - December 2009
St. Joseph Hospital August 2004 - February 2007
Skills
Customer Service, Research, Concierge Services, Fraud Claims, Analysts, Telecommunications, Microsoft Office, Microsoft Excel, Microsoft Word, CRM, Analysis, Program Management, Management, Call Centers, Customer Satisfaction
Education
Liberty University 2013 — 2013
Bachelor of Science (BS), Counseling Psychology
Remington College-Tampa Campus 2005 — 2006
Associate of Science (A.S.), Criminal Justice and Corrections
Sykes March 2012 - Present
Bank of America February 2007 - December 2009
St. Joseph Hospital August 2004 - February 2007
Skills
Customer Service, Research, Concierge Services, Fraud Claims, Analysts, Telecommunications, Microsoft Office, Microsoft Excel, Microsoft Word, CRM, Analysis, Program Management, Management, Call Centers, Customer Satisfaction
Education
Liberty University 2013 — 2013
Bachelor of Science (BS), Counseling Psychology
Remington College-Tampa Campus 2005 — 2006
Associate of Science (A.S.), Criminal Justice and Corrections
Caryn Sutherland Caryn Sutherland's Sykes Experience August 2010 - Present
Job Customer Care Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes August 2010 - Present
1800flowers.com November 2009 - May 2010
EmbroidMe May 2009 - November 2009
Wunderman, Ricotta and Kline 1981 - 1984
Skills
Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Inbound Marketing, Contact Centers, Telemarketing, Technical Support, Customer Retention, Customer Service, Time Management
Education
Kent State University 1987 — 1993
Bachelor of Science (B.S.), Advertising
Kent State University 1984 — 1993
Bachelor's of Science, Advertising
Ashland College 1980 — 1981
Sykes August 2010 - Present
1800flowers.com November 2009 - May 2010
EmbroidMe May 2009 - November 2009
Wunderman, Ricotta and Kline 1981 - 1984
Skills
Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Inbound Marketing, Contact Centers, Telemarketing, Technical Support, Customer Retention, Customer Service, Time Management
Education
Kent State University 1987 — 1993
Bachelor of Science (B.S.), Advertising
Kent State University 1984 — 1993
Bachelor's of Science, Advertising
Ashland College 1980 — 1981
Brian Haefner Brian Haefner's Sykes Experience June 2010 - August 2011
Job Recent graduate of The Ohio State University
Industry Financial Services
Experience
PetSmart August 2012 - Present
PetSmart September 2011 - August 2012
Sykes June 2010 - August 2011
Skills
Technical Leadership, Team Leadership, Educational Leadership, Customer Satisfaction, Customer Service, Customer Retention, Managed Money, Support Management, Customer Support, Product Support, Quality Auditing, Pricing
Education
The Ohio State University 2012 — 2015
Bachelor of Science, Business Administration
Luzerne County Community College 2008 — 2011
Associate of Science (A.S.), Business administration
PetSmart August 2012 - Present
PetSmart September 2011 - August 2012
Sykes June 2010 - August 2011
Skills
Technical Leadership, Team Leadership, Educational Leadership, Customer Satisfaction, Customer Service, Customer Retention, Managed Money, Support Management, Customer Support, Product Support, Quality Auditing, Pricing
Education
The Ohio State University 2012 — 2015
Bachelor of Science, Business Administration
Luzerne County Community College 2008 — 2011
Associate of Science (A.S.), Business administration
Marty Criswell Marty Criswell's Sykes Experience April 2004 - June 2004
Job Computer Support Manager at Kansas State University
Industry Computer Hardware
Experience
Kansas State University June 2005 - Present
Alorica June 2004 - May 2006
Sykes April 2004 - June 2004
Skills
Higher Education, Research, Microsoft Office, Windows, OS X, Teaching, System Administration, Technical Support, Public Speaking, Troubleshooting, Linux, HTML, Leadership, Customer Service, Software Documentation, Networking, Active Directory, Project Management, Team Leadership, Microsoft Exchange, Microsoft SQL Server, IIS, Windows XP, Management, Computer Hardware, Servers, Windows 7, Software Installation
Education
Bennington High 1976 — 1980
Kansas State University 1980 — 1984
Bachelor's degree, Animal Sciences
Kansas State University 1984 — 1986
Bachelor's degree, Feed Science
Manhattan Area Technical College
Kansas State University June 2005 - Present
Alorica June 2004 - May 2006
Sykes April 2004 - June 2004
Skills
Higher Education, Research, Microsoft Office, Windows, OS X, Teaching, System Administration, Technical Support, Public Speaking, Troubleshooting, Linux, HTML, Leadership, Customer Service, Software Documentation, Networking, Active Directory, Project Management, Team Leadership, Microsoft Exchange, Microsoft SQL Server, IIS, Windows XP, Management, Computer Hardware, Servers, Windows 7, Software Installation
Education
Bennington High 1976 — 1980
Kansas State University 1980 — 1984
Bachelor's degree, Animal Sciences
Kansas State University 1984 — 1986
Bachelor's degree, Feed Science
Manhattan Area Technical College
W. Darin Rutledge's Sykes Experience November 1995 - May 2004
Job Project Manager at JELDWEN
Industry Building Materials
Experience
Jeld-Wen January 2010 - Present
Independent Contractor August 2005 - Present
Running Y Resort February 2005 - October 2009
Sykes November 1995 - May 2004
Skills
Process Improvement, Strategic Planning, Team Building, Project Planning, Team Leadership, Customer Service, Change Management, Contract Negotiation, Account Management, Negotiation, Project Management, Operations Management, Program Management, Coaching, New Business Development, Management, Budgets, Leadership, Contract Management, Sales Management, Business Process..., Product Development, Cross-functional Team..., Training, Public Speaking, Social Media
Education
Oregon Institute of Technology 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Communication, General
Linfield College 1992 — 1993
Physical Education & Athletic Training
Jeld-Wen January 2010 - Present
Independent Contractor August 2005 - Present
Running Y Resort February 2005 - October 2009
Sykes November 1995 - May 2004
Skills
Process Improvement, Strategic Planning, Team Building, Project Planning, Team Leadership, Customer Service, Change Management, Contract Negotiation, Account Management, Negotiation, Project Management, Operations Management, Program Management, Coaching, New Business Development, Management, Budgets, Leadership, Contract Management, Sales Management, Business Process..., Product Development, Cross-functional Team..., Training, Public Speaking, Social Media
Education
Oregon Institute of Technology 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Communication, General
Linfield College 1992 — 1993
Physical Education & Athletic Training
Rashieka Conner Rashieka Conner's Sykes Experience March 2011 - November 2011
Job Eager to start my career.
Industry Accounting
Experience
Sykes March 2011 - November 2011
Jackson Hewitt Tax Service January 2011 - April 2011
Marble Slab Creamery June 2009 - January 2011
FujiFilm Manufacturer May 2010 - July 2010
Greenwood County Parks & Recreation June 2009 - July 2009
Education
Lander University
Bachelor of Science, Business Administration; Accounting Emphasis
Sykes March 2011 - November 2011
Jackson Hewitt Tax Service January 2011 - April 2011
Marble Slab Creamery June 2009 - January 2011
FujiFilm Manufacturer May 2010 - July 2010
Greenwood County Parks & Recreation June 2009 - July 2009
Education
Lander University
Bachelor of Science, Business Administration; Accounting Emphasis
Jerry Pinkerton Jerry Pinkerton's Sykes Experience April 2009 - April 2010
Job Senior Account Manager at Sutherland Global Services
Industry Internet
Experience
Sutherland Global Services November 2013 - Present
ACC Business/Collabera March 2013 - November 2013
clickworker.com, Inc. July 2010 - December 2011
Sykes April 2009 - April 2010
Sutherland Global Services 1996 - 2007
Eastman Kodak 1976 - 1996
Skills
Account Management, Lead Generation, Consultative Selling, Team Leadership, Customer Relations, Customer Service, Selling, BPO, Solution Selling, Business Development, Operations Management, Contact Center..., Outsourcing, Management, Leadership, Sales Operations, Strategy, Sales, Start-ups, Call Centers, Sales Process, Training
Education
Long Island University, Southampton Campus 1972 — 1974
Marine Science
CERT Training
Sutherland Global Services November 2013 - Present
ACC Business/Collabera March 2013 - November 2013
clickworker.com, Inc. July 2010 - December 2011
Sykes April 2009 - April 2010
Sutherland Global Services 1996 - 2007
Eastman Kodak 1976 - 1996
Skills
Account Management, Lead Generation, Consultative Selling, Team Leadership, Customer Relations, Customer Service, Selling, BPO, Solution Selling, Business Development, Operations Management, Contact Center..., Outsourcing, Management, Leadership, Sales Operations, Strategy, Sales, Start-ups, Call Centers, Sales Process, Training
Education
Long Island University, Southampton Campus 1972 — 1974
Marine Science
CERT Training
Heather Botiz Heather Botiz's Sykes Experience September 2001 - December 2001
Job Paralegal/Office/Clerical/Collections
Industry Legal Services
Experience
Seeking New Position July 2015 - Present
Gemini Duplication July 2014 - July 2015
Day January 2013 - June 2014
Apria Healthcare June 2012 - November 2012
Credit Bureau of Klamath County April 2002 - January 2012
Sykes September 2001 - December 2001
Skills
Cross-functional Team..., Office Equipment, Team Leadership, Microsoft Office, Customer Service, Consumer Debt, Debt Management, Collections, Billing Mediation, Third Party Billing, Small Claims, Asset Tracing, Scheduling, Sales Support, Employee Training, Process Improvement, Collaborative Problem..., Legal Research, Legal Issues, Legal Translation, Document Review, Legal Documents, Organizational..., Office Administration, Google+, Google Docs, Adobe Acrobat, Data Entry, Customer Support, Reliability
Education
Kaplan University 2004 — 2006
Associate's degree, Paralegal Studies
Seeking New Position July 2015 - Present
Gemini Duplication July 2014 - July 2015
Day January 2013 - June 2014
Apria Healthcare June 2012 - November 2012
Credit Bureau of Klamath County April 2002 - January 2012
Sykes September 2001 - December 2001
Skills
Cross-functional Team..., Office Equipment, Team Leadership, Microsoft Office, Customer Service, Consumer Debt, Debt Management, Collections, Billing Mediation, Third Party Billing, Small Claims, Asset Tracing, Scheduling, Sales Support, Employee Training, Process Improvement, Collaborative Problem..., Legal Research, Legal Issues, Legal Translation, Document Review, Legal Documents, Organizational..., Office Administration, Google+, Google Docs, Adobe Acrobat, Data Entry, Customer Support, Reliability
Education
Kaplan University 2004 — 2006
Associate's degree, Paralegal Studies
Keen Umbehr II's Sykes Experience May 2003 - May 2004
Job President at NISSCO, LLC
Industry Business Supplies and Equipment
Experience
NISSCO May 2015 - Present
NISSCO, LLC June 2013 - May 2015
NISSCO, LLC September 2011 - June 2013
ABC Compounding August 2008 - September 2011
ACME Wholesale Supply May 2008 - September 2011
Kansas Department of Revenue May 2004 - May 2006
Sykes May 2003 - May 2004
Skills
Management, Leadership, Recruiting, Sales, Training, Business Development, Sales Operations, Marketing, Program Management, Customer Service, Account Management, New Business Development, Time Management, Troubleshooting, Networking, Team Building, Team Leadership, Sales Process, Purchasing, Selling, Sales Management, Cold Calling
Education
Kansas State University
Bachelor, Dual Degrees in Psychology and Sociology
NISSCO May 2015 - Present
NISSCO, LLC June 2013 - May 2015
NISSCO, LLC September 2011 - June 2013
ABC Compounding August 2008 - September 2011
ACME Wholesale Supply May 2008 - September 2011
Kansas Department of Revenue May 2004 - May 2006
Sykes May 2003 - May 2004
Skills
Management, Leadership, Recruiting, Sales, Training, Business Development, Sales Operations, Marketing, Program Management, Customer Service, Account Management, New Business Development, Time Management, Troubleshooting, Networking, Team Building, Team Leadership, Sales Process, Purchasing, Selling, Sales Management, Cold Calling
Education
Kansas State University
Bachelor, Dual Degrees in Psychology and Sociology
Payal Patel Payal Patel's Sykes Experience June 2010 - August 2010
Job Paid Search Associate at eBay Enterprise
Industry Marketing and Advertising
Experience
eBay Enterprise May 2014 - Present
Medical Guardian August 2013 - January 2014
Medical Guardian May 2013 - August 2013
World Cafe Live December 2012 - May 2013
ShantiGardens July 2012 - September 2012
The American University of Rome May 2012 - July 2012
Forever 21 September 2010 - March 2011
Sykes June 2010 - August 2010
Sesame Place April 2009 - June 2010
Skills
Social Media, Microsoft Office, Photoshop, PowerPoint, Microsoft Excel, Microsoft Word, Facebook, Customer Service, Social Media Marketing, HTML, Event Planning, Public Speaking, Research, Graphic Design, Teamwork, Marketing, Social Networking, Sales
Education
La Salle University 2010 — 2014
Bachelor of Science (BS), International Business Marketing
Bensalem High School 2006 — 2010
eBay Enterprise May 2014 - Present
Medical Guardian August 2013 - January 2014
Medical Guardian May 2013 - August 2013
World Cafe Live December 2012 - May 2013
ShantiGardens July 2012 - September 2012
The American University of Rome May 2012 - July 2012
Forever 21 September 2010 - March 2011
Sykes June 2010 - August 2010
Sesame Place April 2009 - June 2010
Skills
Social Media, Microsoft Office, Photoshop, PowerPoint, Microsoft Excel, Microsoft Word, Facebook, Customer Service, Social Media Marketing, HTML, Event Planning, Public Speaking, Research, Graphic Design, Teamwork, Marketing, Social Networking, Sales
Education
La Salle University 2010 — 2014
Bachelor of Science (BS), International Business Marketing
Bensalem High School 2006 — 2010
Michelle Hunt-King Michelle Hunt-King's Sykes Experience July 2013 - Present
Job at Sykes
Industry Consumer Services
Experience
Sykes July 2013 - Present
TeleTech November 2009 - July 2013
Advantage Staffing Inc. December 2011 - June 2012
Midland High School October 2010 - May 2011
Skills
Microsoft Office, French, PowerPoint, Microsoft Word, Microsoft Excel, Teaching, Curriculum Design, Customer Service, English, Recruiting, Public Speaking, Research, Administration, Time Management
Education
Louisiana College 1992 — 1997
Bachelor of Arts (B.A.), Art Education/ French
Sykes July 2013 - Present
TeleTech November 2009 - July 2013
Advantage Staffing Inc. December 2011 - June 2012
Midland High School October 2010 - May 2011
Skills
Microsoft Office, French, PowerPoint, Microsoft Word, Microsoft Excel, Teaching, Curriculum Design, Customer Service, English, Recruiting, Public Speaking, Research, Administration, Time Management
Education
Louisiana College 1992 — 1997
Bachelor of Arts (B.A.), Art Education/ French
Charles Callari Charles Callari's Sykes Experience June 2007 - Present
Job Marketing, Technology, Software, Business Executive and Entrepreneur
Industry Computer Software
Experience
Sykes June 2007 - Present
Levare June 2003 - May 2007
Infocom Systems March 2001 - May 2003
Remedy Intelligent Staffing January 1997 - February 2001
Brandon Systems/Spherion January 1991 - December 1996
IBM July 1984 - December 1990
Skills
Leadership, Strategy, Enterprise Software, Business Development, Early-stage Startups, Business Unit Start-up, New Business Development, Strategic Planning, Outsourcing, Call Centers, Project Management, Management, Operations Management, Sales, Marketing, Vendor Management, Start-ups, Account Management, Business Strategy, SaaS, Managed Services, Strategic Partnerships, BPO, Product Management, Customer Experience, Process Improvement, Lead Generation, Team Leadership, Consulting, Sales Management, Software Development, Solution Selling, Entrepreneurship, Speech Recognition, Speech Analytics, CRM, Cloud Computing, IVR, SMS, Gamification, Proposal Writing, Presentation Skills, Employee Training, Vendor Relationship..., Contract Negotiation
Education
Manhattan College
BS
Sykes June 2007 - Present
Levare June 2003 - May 2007
Infocom Systems March 2001 - May 2003
Remedy Intelligent Staffing January 1997 - February 2001
Brandon Systems/Spherion January 1991 - December 1996
IBM July 1984 - December 1990
Skills
Leadership, Strategy, Enterprise Software, Business Development, Early-stage Startups, Business Unit Start-up, New Business Development, Strategic Planning, Outsourcing, Call Centers, Project Management, Management, Operations Management, Sales, Marketing, Vendor Management, Start-ups, Account Management, Business Strategy, SaaS, Managed Services, Strategic Partnerships, BPO, Product Management, Customer Experience, Process Improvement, Lead Generation, Team Leadership, Consulting, Sales Management, Software Development, Solution Selling, Entrepreneurship, Speech Recognition, Speech Analytics, CRM, Cloud Computing, IVR, SMS, Gamification, Proposal Writing, Presentation Skills, Employee Training, Vendor Relationship..., Contract Negotiation
Education
Manhattan College
BS
Morgann Davis Morgann Davis's Sykes Experience April 2011 - March 2015
Job Experienced Retail Associate
Industry Retail
Experience
Sykes April 2011 - March 2015
Skills
Customer Service, Customer Satisfaction, Mathematics, Computer Proficiency, Social Skills, Team Leadership, Accountable, Punctual, Accounting, Business Management, Observational, Collaborative Problem...
Education
Liberty University 2012 — 2015
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies- Mathematics, Accounting, and Education, Senior
J.J. Kelly High School 2005 — 2009
Advanced Diploma
Sykes April 2011 - March 2015
Skills
Customer Service, Customer Satisfaction, Mathematics, Computer Proficiency, Social Skills, Team Leadership, Accountable, Punctual, Accounting, Business Management, Observational, Collaborative Problem...
Education
Liberty University 2012 — 2015
Bachelor of Science (B.S.), Multi/Interdisciplinary Studies- Mathematics, Accounting, and Education, Senior
J.J. Kelly High School 2005 — 2009
Advanced Diploma
Holly Hearn's Sykes Experience December 2010 - August 2011
Job Film & Photography Coordinator at Southeastern Railway Museum
Industry Museums and Institutions
Experience
Southeastern Railway Museum July 2013 - Present
Sykes December 2010 - August 2011
South Beach Resort June 2010 - August 2010
Lander University January 2007 - May 2010
Lander University January 2007 - May 2010
Skills
Public Speaking, Editing, Microsoft Office, Proofreading, Teaching, Social Media, Event Planning, French, History, Leadership, Microsoft Excel, PowerPoint, Writing, Research, Academic Libraries, Archival Management, Artifacts, Contract Negotiation, Creative Writing, Library Science, Location Recording, Management, Microsoft Word, Outlook, Rail Operations, Report Writing, Transcription, Typing
Education
University of Winchester 2011 — 2012
Master of Arts (MA), Historical Studies
Lander University 2006 — 2010
Bachelor of Arts (BA), History
Southeastern Railway Museum July 2013 - Present
Sykes December 2010 - August 2011
South Beach Resort June 2010 - August 2010
Lander University January 2007 - May 2010
Lander University January 2007 - May 2010
Skills
Public Speaking, Editing, Microsoft Office, Proofreading, Teaching, Social Media, Event Planning, French, History, Leadership, Microsoft Excel, PowerPoint, Writing, Research, Academic Libraries, Archival Management, Artifacts, Contract Negotiation, Creative Writing, Library Science, Location Recording, Management, Microsoft Word, Outlook, Rail Operations, Report Writing, Transcription, Typing
Education
University of Winchester 2011 — 2012
Master of Arts (MA), Historical Studies
Lander University 2006 — 2010
Bachelor of Arts (BA), History
Jennifer Gisinger Jennifer Gisinger's Sykes Experience August 2001 - February 2005
Job Business Research Specialist at North Dakota Department of Commerce
Industry
Experience
North Dakota Department of Commerce July 2014 - Present
Bismarck State College October 2012 - July 2014
Bismarck State College September 2007 - October 2012
Unisys April 2007 - September 2007
Unisys April 2005 - April 2007
Sykes August 2001 - February 2005
Eugene Bookkeeping and Tax November 2000 - July 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Budgets
Education
University of Mary 2011 — 2013
Bachelor's Degree, Business/Management, GPA 3.57
Bismarck State College 2001 — 2005
Associate's Degree, Accounting/Business
Lane Community College 1999 — 2001
Computer Information Technology
Bismarck High School 1994 — 1997
High School
Middle School
North Dakota Department of Commerce July 2014 - Present
Bismarck State College October 2012 - July 2014
Bismarck State College September 2007 - October 2012
Unisys April 2007 - September 2007
Unisys April 2005 - April 2007
Sykes August 2001 - February 2005
Eugene Bookkeeping and Tax November 2000 - July 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Budgets
Education
University of Mary 2011 — 2013
Bachelor's Degree, Business/Management, GPA 3.57
Bismarck State College 2001 — 2005
Associate's Degree, Accounting/Business
Lane Community College 1999 — 2001
Computer Information Technology
Bismarck High School 1994 — 1997
High School
Middle School
Debbie Bluth Debbie Bluth's Sykes Experience June 2013 - October 2013
Job Writer, storyteller & audiobook narrator.
Industry Entertainment
Experience
Dulcet_Deb October 2009 - Present
Like Minds Sync November 2013 - March 2014
Sykes June 2013 - October 2013
"The Tech Fairy" October 2011 - October 2012
Convergys October 2011 - January 2012
Skills
Customer Service, Customer Support, Sales, Advertising, Customer Satisfaction, Troubleshooting, Networking, Computer Repair, Call Centers, Customer Retention, Training, Technical Support, Computer Hardware, Small Business, Windows 7, Laptops
Education
Lane Community College 2002 — 2009
Pioneer Pacific College 2004 — 2005
Medical Office Assistant/Specialist
Dulcet_Deb October 2009 - Present
Like Minds Sync November 2013 - March 2014
Sykes June 2013 - October 2013
"The Tech Fairy" October 2011 - October 2012
Convergys October 2011 - January 2012
Skills
Customer Service, Customer Support, Sales, Advertising, Customer Satisfaction, Troubleshooting, Networking, Computer Repair, Call Centers, Customer Retention, Training, Technical Support, Computer Hardware, Small Business, Windows 7, Laptops
Education
Lane Community College 2002 — 2009
Pioneer Pacific College 2004 — 2005
Medical Office Assistant/Specialist
Carrie Haley Carrie Haley's Sykes Experience August 1999 - March 2008
Job Operations Manager at Tonkawa Foundry, Inc.
Industry Mining & Metals
Experience
Tonkawa Foundry, Inc. April 2014 - Present
Tonkawa Foundry, Inc. November 2011 - April 2014
ConocoPhillips July 2008 - November 2011
Sykes August 1999 - March 2008
Skills
Process Improvement, Strategic Planning, Operations Management, Management, Purchasing, Continuous Improvement, Customer Service, Product Development, Manufacturing, Team Building, Project Management, Negotiation
Education
Kaplan University
Bachelor's degree, Psychology
Northern Oklahoma College
Associate's degree, Business Administration and Management, General
Tonkawa Foundry, Inc. April 2014 - Present
Tonkawa Foundry, Inc. November 2011 - April 2014
ConocoPhillips July 2008 - November 2011
Sykes August 1999 - March 2008
Skills
Process Improvement, Strategic Planning, Operations Management, Management, Purchasing, Continuous Improvement, Customer Service, Product Development, Manufacturing, Team Building, Project Management, Negotiation
Education
Kaplan University
Bachelor's degree, Psychology
Northern Oklahoma College
Associate's degree, Business Administration and Management, General
Amie Villarreal's Sykes Experience March 2013 - June 2013
Job Administration
Industry Banking
Experience
Trident University International June 2015 - Present
Jamberry June 2015 - Present
Le-Vel.com March 2015 - Present
Jones International University October 2014 - June 2015
Sykes March 2013 - June 2013
Jones International University August 2010 - March 2011
Office Team January 2010 - June 2010
Gallagher Bassett November 2007 - October 2009
Northwestern Illinois Assocation October 2003 - October 2007
US Navy October 1995 - October 1998
Skills
Highly motivated..., People-oriented, Clerical Skills, Admissions, Organization, Ethical Decision Making, Administartion, type 45 wpm, Business-minded, Microsoft Word, Microsoft Excel, PowerPoint, American Sign Language, Administration, Time Management, Data Entry, Customer Service, Microsoft Office, Social Networking, Event Planning
Education
Trident University International 2015 — 2017
Bachelor's degree, Business Administration and Management, General
Jones International University 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, 4.0
Trident University International June 2015 - Present
Jamberry June 2015 - Present
Le-Vel.com March 2015 - Present
Jones International University October 2014 - June 2015
Sykes March 2013 - June 2013
Jones International University August 2010 - March 2011
Office Team January 2010 - June 2010
Gallagher Bassett November 2007 - October 2009
Northwestern Illinois Assocation October 2003 - October 2007
US Navy October 1995 - October 1998
Skills
Highly motivated..., People-oriented, Clerical Skills, Admissions, Organization, Ethical Decision Making, Administartion, type 45 wpm, Business-minded, Microsoft Word, Microsoft Excel, PowerPoint, American Sign Language, Administration, Time Management, Data Entry, Customer Service, Microsoft Office, Social Networking, Event Planning
Education
Trident University International 2015 — 2017
Bachelor's degree, Business Administration and Management, General
Jones International University 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, 4.0
Debbie Montez Debbie Montez's Sykes Experience December 1995 - November 2003
Job Cobra Administrator
Industry Insurance
Experience
PacificSource Health Plans November 2013 - Present
Burley Design March 2011 - October 2013
Burley Design December 2008 - March 2011
Sykes December 1995 - November 2003
Skills
Sales, New Business Development, Sales Management, Product Development, Product Management, Account Management, Marketing, Forecasting, Customer Service, Social Media, Sales Operations, Product Marketing, Brand Management, Retail, Marketing Strategy, Inventory Management
Education
Klamath Community College
PacificSource Health Plans November 2013 - Present
Burley Design March 2011 - October 2013
Burley Design December 2008 - March 2011
Sykes December 1995 - November 2003
Skills
Sales, New Business Development, Sales Management, Product Development, Product Management, Account Management, Marketing, Forecasting, Customer Service, Social Media, Sales Operations, Product Marketing, Brand Management, Retail, Marketing Strategy, Inventory Management
Education
Klamath Community College
Jairus Knudsen's Sykes Experience August 2013 - November 2014
Job System Administrator at Renton Technical College
Industry Information Technology and Services
Experience
Renton Technical College March 2015 - Present
Oregon Department of Corrections November 2014 - March 2015
Sykes August 2013 - November 2014
City of McCall August 2008 - August 2013
Newport WiFi January 2005 - January 2009
City of Newport January 2008 - August 2008
JnR Computers March 2003 - January 2008
Help Computer Services, inc January 2002 - January 2004
Ashley Inn March 2002 - March 2003
J&J Computers - Sales, Service and Supplies January 1991 - December 1999
Skills
VMware, Servers, Security, Wireless Networking, VPN, Active Directory, Network Design, Network Security, DNS, Remote Desktop, Microsoft Exchange, Network Administration, Network Engineering, Symantec Endpoint..., Firewalls, Content Filtering, Group Policies, Help Desk Management, HP Procurve Switches, IP Cameras, iSCSI, LDAP, Microsoft Office, Microsoft Windows Server, Microsoft Visio, NAT Policies, Polycom Telephony, Remote Management, Remote Support, RouterOS, Sonicwall (Enhanced OS), Sophos Endpoint Security, SQL Server, SSL, Symantec Backup Exec, TCP/IP, Wireless Networking and..., Windows Server, DHCP, Virtualization, Data Center, System Administration, VMware ESX, vCenter Server, Help Desk Support, vSphere, Networking, SharePoint Services 3.0, Disaster Recovery, Technical Support
Education
Oregon Coast Community College 2002 — 2003
Lane Community College 2001 — 2002
Newport High School 1998 — 2001
Diploma
Renton Technical College March 2015 - Present
Oregon Department of Corrections November 2014 - March 2015
Sykes August 2013 - November 2014
City of McCall August 2008 - August 2013
Newport WiFi January 2005 - January 2009
City of Newport January 2008 - August 2008
JnR Computers March 2003 - January 2008
Help Computer Services, inc January 2002 - January 2004
Ashley Inn March 2002 - March 2003
J&J Computers - Sales, Service and Supplies January 1991 - December 1999
Skills
VMware, Servers, Security, Wireless Networking, VPN, Active Directory, Network Design, Network Security, DNS, Remote Desktop, Microsoft Exchange, Network Administration, Network Engineering, Symantec Endpoint..., Firewalls, Content Filtering, Group Policies, Help Desk Management, HP Procurve Switches, IP Cameras, iSCSI, LDAP, Microsoft Office, Microsoft Windows Server, Microsoft Visio, NAT Policies, Polycom Telephony, Remote Management, Remote Support, RouterOS, Sonicwall (Enhanced OS), Sophos Endpoint Security, SQL Server, SSL, Symantec Backup Exec, TCP/IP, Wireless Networking and..., Windows Server, DHCP, Virtualization, Data Center, System Administration, VMware ESX, vCenter Server, Help Desk Support, vSphere, Networking, SharePoint Services 3.0, Disaster Recovery, Technical Support
Education
Oregon Coast Community College 2002 — 2003
Lane Community College 2001 — 2002
Newport High School 1998 — 2001
Diploma
Andrea Kendall's Sykes Experience August 2009 - July 2014
Job T2 Senior Tech Support AHA at Apple
Industry Computer Hardware
Experience
Apple June 2015 - Present
Apple August 2014 - June 2015
Sykes August 2009 - July 2014
DialAmerica May 2004 - July 2008
DialAmerica May 2004 - July 2008
Nortel Networks July 2000 - March 2001
Hewlett-Packard March 2000 - July 2000
Skills
Call Centers, Troubleshooting, Management, Workforce Management, Customer Experience, BPO, Program Management, Technical Support, Networking, Contact Centers, Team Leadership, Payroll, Microsoft Office, Recruiting, Process Improvement, Process Scheduler, Customer Service..., Employee Training, Mac OS, Outlook, Internet Troubleshooting, Customer Service, Customer Service..., Call Management, Scheduling Management, Call Center..., Training Delivery, SharePoint, Google Docs, Leadership Development, Quality Management, Customer Satisfaction, Leadership, Training, Team Building, Vendor Management, Coaching, Time Management, Service Delivery, Telecommunications, Team Management, Performance Management, Microsoft Excel, Microsoft Word, Mac, Mac iOS
Education
Baton Rouge Magnet High 1988 — 1992
General
Louisiana State University 1984 — 1985
Creative Writing/English
Apple June 2015 - Present
Apple August 2014 - June 2015
Sykes August 2009 - July 2014
DialAmerica May 2004 - July 2008
DialAmerica May 2004 - July 2008
Nortel Networks July 2000 - March 2001
Hewlett-Packard March 2000 - July 2000
Skills
Call Centers, Troubleshooting, Management, Workforce Management, Customer Experience, BPO, Program Management, Technical Support, Networking, Contact Centers, Team Leadership, Payroll, Microsoft Office, Recruiting, Process Improvement, Process Scheduler, Customer Service..., Employee Training, Mac OS, Outlook, Internet Troubleshooting, Customer Service, Customer Service..., Call Management, Scheduling Management, Call Center..., Training Delivery, SharePoint, Google Docs, Leadership Development, Quality Management, Customer Satisfaction, Leadership, Training, Team Building, Vendor Management, Coaching, Time Management, Service Delivery, Telecommunications, Team Management, Performance Management, Microsoft Excel, Microsoft Word, Mac, Mac iOS
Education
Baton Rouge Magnet High 1988 — 1992
General
Louisiana State University 1984 — 1985
Creative Writing/English
Tamieka Lee Tamieka Lee's Sykes Experience January 2014 - Present
Job Customer Service Representative at Sykes
Industry Human Resources
Experience
Sykes January 2014 - Present
Peterkin & Associates, Inc. December 2009 - July 2013
Looking Good Nail Salon/Tips, Toes and Brows March 2008 - December 2011
Skills
Human Resources, Creative Writing, Singing, Interior Design, Travel, Ministry Leadership, Small Business..., Team Leadership, Customer Service, Microsoft Excel, Microsoft Word, Management, Entrepreneurship, Public Speaking, Training, Strategic Planning, Microsoft Office, Social Media, Time Management, Event Planning, Sales
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.0
Liberty University 2005 — 2011
Bachelor's Degree, Psychology, 3.0
Sykes January 2014 - Present
Peterkin & Associates, Inc. December 2009 - July 2013
Looking Good Nail Salon/Tips, Toes and Brows March 2008 - December 2011
Skills
Human Resources, Creative Writing, Singing, Interior Design, Travel, Ministry Leadership, Small Business..., Team Leadership, Customer Service, Microsoft Excel, Microsoft Word, Management, Entrepreneurship, Public Speaking, Training, Strategic Planning, Microsoft Office, Social Media, Time Management, Event Planning, Sales
Education
University of Phoenix 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.0
Liberty University 2005 — 2011
Bachelor's Degree, Psychology, 3.0
Lori Metayer's Sykes Experience April 2014 - Present
Job Customer Service Representative
Industry Law Enforcement
Experience
Liberty University Customer Service Agent, Training FacilitatorSykesApril 2014 - Present
Sykes April 2014 - Present
Bladen Community College December 2003 - May 2004
Bladen Community College November 2003 - May 2004
Skills
PowerPoint, Psychology, Conflict Resolution, Homeland Security, Microsoft Word, Criminal Justice, Forensic Psychology, Filing, Typing, Police, Criminal Investigations, Enforcement, Critical Thinking, Supervisory Skills, Customer Service, Customer Satisfaction, Telephone Reception, Training, Public Speaking, Team Building, Leadership, Management, Microsoft Office, Data Entry, Social Networking
Education
Liberty University 2012 — 2014
Master of Religion, Seminary Pastorial Ministry
Kaplan University 2010 — 2011
Bachelors, Criminal Justice with emphasis in Forensic Psychology
Bladen Community College 2001 — 2004
Associates degree, The Arts
Bladen Community College 2001 — 2004
Associates, The Arts
Dublin
Associate of Arts (A.A.)
Dublin
Dublin
Liberty University Customer Service Agent, Training FacilitatorSykesApril 2014 - Present
Sykes April 2014 - Present
Bladen Community College December 2003 - May 2004
Bladen Community College November 2003 - May 2004
Skills
PowerPoint, Psychology, Conflict Resolution, Homeland Security, Microsoft Word, Criminal Justice, Forensic Psychology, Filing, Typing, Police, Criminal Investigations, Enforcement, Critical Thinking, Supervisory Skills, Customer Service, Customer Satisfaction, Telephone Reception, Training, Public Speaking, Team Building, Leadership, Management, Microsoft Office, Data Entry, Social Networking
Education
Liberty University 2012 — 2014
Master of Religion, Seminary Pastorial Ministry
Kaplan University 2010 — 2011
Bachelors, Criminal Justice with emphasis in Forensic Psychology
Bladen Community College 2001 — 2004
Associates degree, The Arts
Bladen Community College 2001 — 2004
Associates, The Arts
Dublin
Associate of Arts (A.A.)
Dublin
Dublin
Bobby McElhaney's Sykes Experience September 2001 - July 2003
Job Account Protection Specialist at American Express
Industry Financial Services
Experience
American Express November 2014 - Present
PayPal Credit October 2012 - November 2014
ProWireless June 2010 - September 2011
Sterling Savings Bank August 2009 - July 2010
U.S. Cellular April 2006 - February 2007
N.E.W. Customer Service Companies, Inc April 2004 - April 2006
Sykes September 2001 - July 2003
Skills
Soft Skills, Cash Management, Customer Service, Escalation Resolution, Customer Escalation..., Ten Key, Phone Skills, Phone Etiquette, Face-to-face, Face to Face Sales, Training, Event Management, Computer Maintenance, Computer Proficiency, Telephone Skills, Customer Experience, Call Centers, Analysis, Sales, Technical Support, Customer Support
Education
New Charter University 2012 — 2014
Business Administration and Management, General
Klamath Community College
Business/Managerial
American Express November 2014 - Present
PayPal Credit October 2012 - November 2014
ProWireless June 2010 - September 2011
Sterling Savings Bank August 2009 - July 2010
U.S. Cellular April 2006 - February 2007
N.E.W. Customer Service Companies, Inc April 2004 - April 2006
Sykes September 2001 - July 2003
Skills
Soft Skills, Cash Management, Customer Service, Escalation Resolution, Customer Escalation..., Ten Key, Phone Skills, Phone Etiquette, Face-to-face, Face to Face Sales, Training, Event Management, Computer Maintenance, Computer Proficiency, Telephone Skills, Customer Experience, Call Centers, Analysis, Sales, Technical Support, Customer Support
Education
New Charter University 2012 — 2014
Business Administration and Management, General
Klamath Community College
Business/Managerial
Autumn Lamkin's Sykes Experience June 2010 - Present
Job "The quality of a leader is reflected in the standards they set for themselves." ~ Ray Kroc
Industry Outsourcing/Offshoring
Experience
Sykes June 2010 - Present
Starkings Court Reporting Svcs May 1999 - March 2001
Skills
BPO, Customer Satisfaction, Workforce Management, Customer Experience, Outsourcing, Telemarketing, Contact Centers, Customer Retention, Customer Support, Vendor Management, Client Services, Relationship Management, Process Improvement, Team Building, Call Centers, Team Leadership, Management, Customer Service, Performance Management, Leadership
Education
Kaplan University 2008 — 2011
Bachelor of Science (BS), Paralegal Studies
Liberty University
Bachelor's (did not complete), Counseling Psychology
Sykes June 2010 - Present
Starkings Court Reporting Svcs May 1999 - March 2001
Skills
BPO, Customer Satisfaction, Workforce Management, Customer Experience, Outsourcing, Telemarketing, Contact Centers, Customer Retention, Customer Support, Vendor Management, Client Services, Relationship Management, Process Improvement, Team Building, Call Centers, Team Leadership, Management, Customer Service, Performance Management, Leadership
Education
Kaplan University 2008 — 2011
Bachelor of Science (BS), Paralegal Studies
Liberty University
Bachelor's (did not complete), Counseling Psychology
Jonquil McDaniel's Sykes Experience January 2014 - February 2014
Job Where intuition and logic meet
Industry Computer Networking
Experience
IZEA April 2015 - June 2015
IZEA September 2014 - April 2015
Robert Half Technology July 2014 - August 2014
Sykes January 2014 - February 2014
Independent Contractor September 2012 - October 2013
InPalatka.com March 2011 - September 2012
Mantra Media Group April 2011 - August 2012
Need An Article 2010 - 2010
C.I.S. January 2009 - November 2009
PRC April 2007 - November 2007
Skills
Networking, Technical Support, Computer Hardware, Troubleshooting, Windows, Microsoft Office, SEO, Project Management, Call Center, Customer Support, Software Documentation, Switches, Servers, TCP/IP, Customer Satisfaction, Customer Service, Windows 7, Customer Experience, Visio, Security, Editing, Social Media Marketing, Call Centers, XP, Help Desk Support, Service Delivery, Web Authoring, advertising, technical writing, Linux Server, Linux Desktop, Data Entry, Software Installation, Computer Repair, Web Marketing, Operating Systems, Blogging, Online Advertising, Computer Maintenance, Market Research, Marketing, Cloud Computing, Cloud Security, Unix, Mac Systems, Social Media
Education
Axia College of the University of Phoenix 2008 — 2013
Associates, Information Technology
Liberty University 2010 — 2010
associates, Information Systems Management
IZEA April 2015 - June 2015
IZEA September 2014 - April 2015
Robert Half Technology July 2014 - August 2014
Sykes January 2014 - February 2014
Independent Contractor September 2012 - October 2013
InPalatka.com March 2011 - September 2012
Mantra Media Group April 2011 - August 2012
Need An Article 2010 - 2010
C.I.S. January 2009 - November 2009
PRC April 2007 - November 2007
Skills
Networking, Technical Support, Computer Hardware, Troubleshooting, Windows, Microsoft Office, SEO, Project Management, Call Center, Customer Support, Software Documentation, Switches, Servers, TCP/IP, Customer Satisfaction, Customer Service, Windows 7, Customer Experience, Visio, Security, Editing, Social Media Marketing, Call Centers, XP, Help Desk Support, Service Delivery, Web Authoring, advertising, technical writing, Linux Server, Linux Desktop, Data Entry, Software Installation, Computer Repair, Web Marketing, Operating Systems, Blogging, Online Advertising, Computer Maintenance, Market Research, Marketing, Cloud Computing, Cloud Security, Unix, Mac Systems, Social Media
Education
Axia College of the University of Phoenix 2008 — 2013
Associates, Information Technology
Liberty University 2010 — 2010
associates, Information Systems Management
Phara Paulemon's Sykes Experience January 2013 - February 2014
Job MSN, BScN, RN
Industry Hospital & Health Care
Experience
Royal Ottawa Health Care Group August 2012 - Present
Nurse On Call March 2012 - Present
Sykes January 2013 - February 2014
Atlanta VA Medical Center July 2007 - July 2011
Amedisys Home Health & Hospice 2005 - 2007
Gwinnett Medical Center 2004 - 2005
Skills
Treatment, Healthcare, Nursing Care, Registered Nurses, Surgery, IV, EKG, Phlebotomy, CPR Certified, Mental Health, Computer Proficiency, Medical Terminology, Medical Devices, Hospitals, Nursing, Health Education, Medication..., Home Care, Patient Advocacy, Leadership, Patient Safety, Nursing Education, Healthcare Management, Patient Education, BLS, Case Management, EMR
Education
Walden University 2007 — 2009
Master of Science (M.S.), Nursing Education
LIU Brooklyn 1999 — 2003
Bachelor of Science (BSc), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
LaGuardia Community College
Associate of Science, Physical Therapy
Royal Ottawa Health Care Group August 2012 - Present
Nurse On Call March 2012 - Present
Sykes January 2013 - February 2014
Atlanta VA Medical Center July 2007 - July 2011
Amedisys Home Health & Hospice 2005 - 2007
Gwinnett Medical Center 2004 - 2005
Skills
Treatment, Healthcare, Nursing Care, Registered Nurses, Surgery, IV, EKG, Phlebotomy, CPR Certified, Mental Health, Computer Proficiency, Medical Terminology, Medical Devices, Hospitals, Nursing, Health Education, Medication..., Home Care, Patient Advocacy, Leadership, Patient Safety, Nursing Education, Healthcare Management, Patient Education, BLS, Case Management, EMR
Education
Walden University 2007 — 2009
Master of Science (M.S.), Nursing Education
LIU Brooklyn 1999 — 2003
Bachelor of Science (BSc), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
LaGuardia Community College
Associate of Science, Physical Therapy
Aleta Ploskina Aleta Ploskina's Sykes Experience September 2005 - February 2006
Job Software Quality Assurance Engineer at DynaVox Technologies
Industry Medical Devices
Experience
DynaVox Technologies January 2010 - Present
DynaVox Technologies April 2007 - January 2010
Sykes September 2005 - February 2006
HTC November 2002 - June 2005
Acer October 1998 - February 2001
Skills
Software Quality..., Testing, System Testing, Software Engineering, Visual Studio, Test Planning, Process Improvement
Education
CCAC 2012 — 2014
Software Development Certificate
Mapua Institute of Technology 1993 — 1997
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
DynaVox Technologies January 2010 - Present
DynaVox Technologies April 2007 - January 2010
Sykes September 2005 - February 2006
HTC November 2002 - June 2005
Acer October 1998 - February 2001
Skills
Software Quality..., Testing, System Testing, Software Engineering, Visual Studio, Test Planning, Process Improvement
Education
CCAC 2012 — 2014
Software Development Certificate
Mapua Institute of Technology 1993 — 1997
Bachelor of Science (B.S.), Electrical, Electronics and Communications Engineering
Rafael Murillo's Sykes Experience November 2007 - February 2008
Job MPD Engineer at Weatherford
Industry Mechanical or Industrial Engineering
Experience
Weatherford January 2014 - Present
Louisiana State University August 2013 - November 2013
Louisiana State University August 2012 - May 2013
Duke Energy International July 2012 - August 2012
Aeroman June 2011 - July 2011
Sykes November 2007 - February 2008
Skills
Proficient in the use..., Basic knowledge on..., President for SHPE @LSU..., Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, PowerPoint, AutoCAD, Outlook, Engineering
Education
Louisiana State University 2008 — 2013
Bachelor of Science (B.S), Mechanical Engineering
Weatherford January 2014 - Present
Louisiana State University August 2013 - November 2013
Louisiana State University August 2012 - May 2013
Duke Energy International July 2012 - August 2012
Aeroman June 2011 - July 2011
Sykes November 2007 - February 2008
Skills
Proficient in the use..., Basic knowledge on..., President for SHPE @LSU..., Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, PowerPoint, AutoCAD, Outlook, Engineering
Education
Louisiana State University 2008 — 2013
Bachelor of Science (B.S), Mechanical Engineering
Liliana Berrio Liliana Berrio's Sykes Experience July 2008 - November 2010
Job Billing clerk and freight and bill auditor for a Well stablished logistic company
Industry Logistics and Supply Chain
Experience
At a logistic company June 2011 - Present
Citi November 2010 - December 2010
Sykes July 2008 - November 2010
GEICO January 2006 - July 2008
Allstate February 2005 - January 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Skills
Logistics, Microsoft Excel, Microsoft Office, Invoicing, Freight, Microsoft Word, Outlook, Accounts Receivable, Accounts Payable, Data Entry, PowerPoint, Freight Forwarding, Accounting, International Logistics, SAP, Supply Chain, Customer Service, LTL, Process Improvement, Teamwork, Spreadsheets, Financial Reporting, General Ledger, Administrative..., Time Management, QuickBooks, Account Reconciliation, Trucking, Truckload, Air Freight, Transportation, Access, Telephone Skills, Call Centers, Customer Satisfaction, Leadership, Operations Management, Account Management, Negotiation, Management, Customer Retention, Supervisory Skills, Risk Management, Training, Coaching, Administrative...
Education
Strayer University-Florida 2010 — 2012
Bachelor of Business Administration (B.B.A.), Legal Studies, General
Florida Metropolitan University 2005 — 2007
Criminal Justice
LaGuardia Community College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Gerontology
At a logistic company June 2011 - Present
Citi November 2010 - December 2010
Sykes July 2008 - November 2010
GEICO January 2006 - July 2008
Allstate February 2005 - January 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Wachovia Bank 2004 - 2006
Skills
Logistics, Microsoft Excel, Microsoft Office, Invoicing, Freight, Microsoft Word, Outlook, Accounts Receivable, Accounts Payable, Data Entry, PowerPoint, Freight Forwarding, Accounting, International Logistics, SAP, Supply Chain, Customer Service, LTL, Process Improvement, Teamwork, Spreadsheets, Financial Reporting, General Ledger, Administrative..., Time Management, QuickBooks, Account Reconciliation, Trucking, Truckload, Air Freight, Transportation, Access, Telephone Skills, Call Centers, Customer Satisfaction, Leadership, Operations Management, Account Management, Negotiation, Management, Customer Retention, Supervisory Skills, Risk Management, Training, Coaching, Administrative...
Education
Strayer University-Florida 2010 — 2012
Bachelor of Business Administration (B.B.A.), Legal Studies, General
Florida Metropolitan University 2005 — 2007
Criminal Justice
LaGuardia Community College 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Gerontology
Timothy Wensel Timothy Wensel's Sykes Experience June 2010 - September 2011
Job
Industry Computer Software
Experience
CRS Advanced Technology May 2013 - February 2015
American Customer Care September 2012 - April 2013
Sykes June 2010 - September 2011
Skills
C++, Typing, Mathematics, Windows, Computer Hardware, Microsoft Office, Microsoft Excel, Teamwork, Microsoft Word, PowerPoint, Windows 7, English, Visual Basic, Linux, Databases, .NET Compact Framework, ASP.NET, Data Entry, MySQL, Web Development, Microsoft SQL Server, SQL, Troubleshooting, Programming, HTML, CSS, ASP, jQuery, C#, Visual Studio, ASP.NET MVC, MVC, LINQ
Education
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
CRS Advanced Technology May 2013 - February 2015
American Customer Care September 2012 - April 2013
Sykes June 2010 - September 2011
Skills
C++, Typing, Mathematics, Windows, Computer Hardware, Microsoft Office, Microsoft Excel, Teamwork, Microsoft Word, PowerPoint, Windows 7, English, Visual Basic, Linux, Databases, .NET Compact Framework, ASP.NET, Data Entry, MySQL, Web Development, Microsoft SQL Server, SQL, Troubleshooting, Programming, HTML, CSS, ASP, jQuery, C#, Visual Studio, ASP.NET MVC, MVC, LINQ
Education
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Lycoming College 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Linda DeJosia Linda DeJosia's Sykes Experience May 2011 - Present
Job Collections Associate at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes May 2011 - Present
Loislaw October 2007 - January 2010
Jackson Hewitt November 2006 - May 2008
Skills
Customer Communications, Customer Support, computer typing, Ten Key, Telemarketing, Cash Handling, Communication Skills, Marketing Communications, Microsoft Internet..., Computer Programs..., Microsoft Word, Microsoft Office, Leadership, Marketing Research, Office Management, PowerPoint, Problem Solving, Microsoft Excel, Internet Explorer
Education
Kaplan University 2010 — 2013
Associate's degree, Business Administration and Management, General
Rio Salado College
Sykes May 2011 - Present
Loislaw October 2007 - January 2010
Jackson Hewitt November 2006 - May 2008
Skills
Customer Communications, Customer Support, computer typing, Ten Key, Telemarketing, Cash Handling, Communication Skills, Marketing Communications, Microsoft Internet..., Computer Programs..., Microsoft Word, Microsoft Office, Leadership, Marketing Research, Office Management, PowerPoint, Problem Solving, Microsoft Excel, Internet Explorer
Education
Kaplan University 2010 — 2013
Associate's degree, Business Administration and Management, General
Rio Salado College
Sheila Curr's Sykes Experience 1997 - 2000
Job Head of Healthcare Vertical,Business Development, Sales and Strategy Healthcare at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Concentrix November 2013 - Present
StarTek May 2011 - November 2013
CCIS Consulting, Inc. June 2009 - April 2011
COPC January 2008 - June 2009
Convergys Corporation August 2004 - November 2007
Daksh January 2002 - December 2004
Sitel 2000 - 2001
Sykes 1997 - 2000
Unisource 1993 - 1995
Skills
Large Account Sales, Executive Level..., Sales Management, International Sales, Sales Process, Process Development, New Business Development, Business Strategy, Executive Management, Management Consulting, Contract Negotiations, Consultancy, Financial Risk, Consultants, Sales, Business Development, Process Improvement, Start-ups, Contract Negotiation, Telecommunications, Team Management, Operations Management, Negotiation, Strategic Planning, BPO, Process Simulation, Strategy, Leadership, Management, Outsourcing, Marketing Strategy, Business Analysis, Business Process..., Call Center, Customer Satisfaction, Business Planning, Cross-functional Team..., Program Management, CRM, Team Building, Product Management, Change Management, Vendor Management, Account Management, Team Leadership, Strategic Partnerships, Forecasting, Customer Experience, Coaching, Performance Management
Education
Le Moyne College 1983 — 1985
Bus.Admin
Arthur Williams, Jr.'s Sykes Experience September 2008 - June 2010
Job Independent Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Vector September 2009 - Present
Denny August 2010 - November 2010
Sykes September 2008 - June 2010
Wendy January 2008 - June 2008
Education
Kentucky State University 2011 — 2013
Bachelors of Arts Business Administration, Marketing and Management
Jefferson Community and Technical 2007 — 2011
Associate in Arts, Business
Paris High School 2003 — 2007
General
Vector September 2009 - Present
Denny August 2010 - November 2010
Sykes September 2008 - June 2010
Wendy January 2008 - June 2008
Education
Kentucky State University 2011 — 2013
Bachelors of Arts Business Administration, Marketing and Management
Jefferson Community and Technical 2007 — 2011
Associate in Arts, Business
Paris High School 2003 — 2007
General
Pamela Drager's Sykes Experience February 2010 - April 2015
Job Manager, eLearning/Instructional Design Healthcare Vertical at Sutherland Global Services
Industry Professional Training & Coaching
Experience
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Sutherland Global Services April 2015 - Present
Sykes February 2010 - April 2015
ICT Group Inc. August 2006 - February 2010
ICT Group April 2002 - August 2006
Telespectrum Worldwide November 2000 - October 2001
Fleet Credit Card Services December 1999 - November 2000
Fleet Credit Card Services 1994 - 1999
Skills
Instructional Design, Team Leadership, Instructor-led Training, Training, E-Learning, Staff Development, Training Delivery, Adult Education, Blended Learning, Organizational..., Performance Improvement, Employee Training, Performance Management, Process Improvement, Employee Engagement, Coaching, Curriculum Design, Call Centers, Leadership Development, Hands-on Training, Learning Management..., Needs Analysis
Education
La Salle University 2010 — 2013
Masters, Instructional Technology Management
Temple University 1990 — 1994
B.S., Elementary Education
Joseph Dooling's Sykes Experience May 2007 - Present
Job Skilled professional with extensive background in and thorough knowledge of BPO operations.
Industry Outsourcing/Offshoring
Experience
Sykes May 2007 - Present
Advanta Corp. February 2000 - February 2006
MBNA December 1993 - February 2000
Bridgestone Firestone North American Tire, LLC June 1984 - December 1993
Education
Saint Joseph's University 1980 — 1984
BS, Management/Marketing
London Business School 1982 — 1982
International Management
Sykes May 2007 - Present
Advanta Corp. February 2000 - February 2006
MBNA December 1993 - February 2000
Bridgestone Firestone North American Tire, LLC June 1984 - December 1993
Education
Saint Joseph's University 1980 — 1984
BS, Management/Marketing
London Business School 1982 — 1982
International Management
Matt Linzer's Sykes Experience November 2003 - June 2004
Job Lead Database Administrator (DB2) at DST Systems
Industry Information Technology and Services
Experience
DST Systems April 2013 - Present
IBM December 2009 - April 2013
IBM July 2007 - December 2009
University of Kansas June 2005 - May 2007
Sykes November 2003 - June 2004
Skills
Unix, Linux, DB2, Shell Scripting, Databases, Database Administration, Performance Tuning, AIX, Networking, Technical Support, Windows, Disaster Recovery, Network Security, Solaris, High Availability, IBM AIX
Education
The University of Kansas 2004 — 2007
BSc, Information Systems
Kansas State University 2002 — 2003
Computer Science
Johnson County Technical School (vo-tech) 2000 — 2002
Computer repair / Internetworking
DST Systems April 2013 - Present
IBM December 2009 - April 2013
IBM July 2007 - December 2009
University of Kansas June 2005 - May 2007
Sykes November 2003 - June 2004
Skills
Unix, Linux, DB2, Shell Scripting, Databases, Database Administration, Performance Tuning, AIX, Networking, Technical Support, Windows, Disaster Recovery, Network Security, Solaris, High Availability, IBM AIX
Education
The University of Kansas 2004 — 2007
BSc, Information Systems
Kansas State University 2002 — 2003
Computer Science
Johnson County Technical School (vo-tech) 2000 — 2002
Computer repair / Internetworking
Greg Sliwinski's Sykes Experience 1996 - 2001
Job Global Quality Vice President
Industry Consumer Goods
Experience
GOJO Industries, Inc. 2006 - Present
Gibson Guitar 2004 - 2006
Sykes 1996 - 2001
PT Zeuscom Indonesia 1991 - 1996
Tandon 1988 - 1991
Ransco Industries 1985 - 1988
General Motors 1983 - 1985
Skills
Engineering, Lean Manufacturing, Cross-functional Team..., Manufacturing, FMEA, GMP, Operational Excellence, Quality Control, Injection Molding, Supply Chain Management, Quality Assurance, P, Operations Management, Strategic Planning, Business Process..., Strategy, Plastics, Supply Chain, FDA, Continuous Improvement, Project Management, SPC, Six Sigma, Quality System, Team Building, 5S, DMAIC, APQP, Product Development, Value Stream Mapping, Quality Management, ISO, R&D, Management, Kaizen, Budgets, Change Management, Root Cause Analysis
Education
Kettering University 1978 — 1983
Bachelor of Science, Mechanical Engineering
GOJO Industries, Inc. 2006 - Present
Gibson Guitar 2004 - 2006
Sykes 1996 - 2001
PT Zeuscom Indonesia 1991 - 1996
Tandon 1988 - 1991
Ransco Industries 1985 - 1988
General Motors 1983 - 1985
Skills
Engineering, Lean Manufacturing, Cross-functional Team..., Manufacturing, FMEA, GMP, Operational Excellence, Quality Control, Injection Molding, Supply Chain Management, Quality Assurance, P, Operations Management, Strategic Planning, Business Process..., Strategy, Plastics, Supply Chain, FDA, Continuous Improvement, Project Management, SPC, Six Sigma, Quality System, Team Building, 5S, DMAIC, APQP, Product Development, Value Stream Mapping, Quality Management, ISO, R&D, Management, Kaizen, Budgets, Change Management, Root Cause Analysis
Education
Kettering University 1978 — 1983
Bachelor of Science, Mechanical Engineering
Sharon Lombardo's Sykes Experience May 1996 - February 1999
Job Retired
Industry Computer Software
Experience
Anheuser-Busch Companies, Inc. 2003 - 2008
AEG Consulting Inc. 2001 - 2008
Sykes May 1996 - February 1999
CitiMortgage 1983 - 1995
Skills
Process Improvement, Vendor Management
Education
Affton High School 1956 — 1960
Maryville University of Saint Louis
Management
Anheuser-Busch Companies, Inc. 2003 - 2008
AEG Consulting Inc. 2001 - 2008
Sykes May 1996 - February 1999
CitiMortgage 1983 - 1995
Skills
Process Improvement, Vendor Management
Education
Affton High School 1956 — 1960
Maryville University of Saint Louis
Management
Glenn Giatto's Sykes Experience August 2002 - Present
Job Director Major Markets Account Management at Sykes Enterprises, Inc.
Industry Financial Services
Experience
Sykes August 2002 - Present
GE Capital May 1995 - April 2002
J&J Credit Reporting 1992 - 1995
Skills
Six Sigma, Customer Relations, Customer Service, Outsourcing, Insurance, Forecasting, Revenue Management, Account Management, Microsoft Office, Cross-functional Team..., Green Belt, Highly Adaptable, Fraud Prevention, Team Building, Team Leadership, Business Process..., Vendor Management, Customer Satisfaction, Management, Call Centers, Team Management, Program Management, New Business Development, CRM
Education
Marist College 1988 — 1992
BA
Sykes August 2002 - Present
GE Capital May 1995 - April 2002
J&J Credit Reporting 1992 - 1995
Skills
Six Sigma, Customer Relations, Customer Service, Outsourcing, Insurance, Forecasting, Revenue Management, Account Management, Microsoft Office, Cross-functional Team..., Green Belt, Highly Adaptable, Fraud Prevention, Team Building, Team Leadership, Business Process..., Vendor Management, Customer Satisfaction, Management, Call Centers, Team Management, Program Management, New Business Development, CRM
Education
Marist College 1988 — 1992
BA
Terri E Morrison-Duncan's Sykes Experience 2007 - 2010
Job Site Director at ACCENT
Industry Consumer Services
Experience
ACCENT Marketing November 2010 - Present
ACN 2014 - 2015
Sykes 2007 - 2010
PRC 2006 - 2007
Applied Card Systems 1998 - 2006
Telespectrum Worldwide 1996 - 1998
Skills
Call Center, Customer Satisfaction, BPO, Operations Management, Customer Experience, Vendor Management, Telemarketing, Performance Management, IEX, Customer Service, P&L, Team Building, Coaching, Outsourcing, Leadership Development, Customer Relations, Quality Assurance, Call Centers, Call Center Development, Contact Centers, Workforce Management, CRM, Inbound Marketing, Customer Retention
Education
Marshall University
ACCENT Marketing November 2010 - Present
ACN 2014 - 2015
Sykes 2007 - 2010
PRC 2006 - 2007
Applied Card Systems 1998 - 2006
Telespectrum Worldwide 1996 - 1998
Skills
Call Center, Customer Satisfaction, BPO, Operations Management, Customer Experience, Vendor Management, Telemarketing, Performance Management, IEX, Customer Service, P&L, Team Building, Coaching, Outsourcing, Leadership Development, Customer Relations, Quality Assurance, Call Centers, Call Center Development, Contact Centers, Workforce Management, CRM, Inbound Marketing, Customer Retention
Education
Marshall University
Alexus Hoang's Sykes Experience September 1997 - June 2004
Job Application Developer/ Data Base Developer / MS SQL DBA
Industry Government Administration
Experience
KDOL September 2005 - Present
Sykes September 1997 - June 2004
Skills
ASP.NET, T-SQL, SSRS, Microsoft SQL Server, XML, Databases, VB.NET, Visual Studio, AJAX, Oracle, Data Warehousing, Web Applications, CSS
Education
Kansas State University 1976 — 1986
KDOL September 2005 - Present
Sykes September 1997 - June 2004
Skills
ASP.NET, T-SQL, SSRS, Microsoft SQL Server, XML, Databases, VB.NET, Visual Studio, AJAX, Oracle, Data Warehousing, Web Applications, CSS
Education
Kansas State University 1976 — 1986
Dustin Shoudt's Sykes Experience November 2013 - Present
Job Student at Northampton Community College
Industry Retail
Experience
Sykes November 2013 - Present
Amazon December 2010 - December 2010
T-Mobile March 2008 - May 2008
Holiday Inn December 2006 - July 2007
Redners Warehouse Markets August 2003 - September 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Photoshop, Social Media, Time Management, Research, Retail, Event Planning, Windows, Team Leadership
Education
Kutztown University of Pennsylvania 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Northampton Community College 2005 — 2007
N/A, Business Administration and Management, General
Sykes November 2013 - Present
Amazon December 2010 - December 2010
T-Mobile March 2008 - May 2008
Holiday Inn December 2006 - July 2007
Redners Warehouse Markets August 2003 - September 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Teamwork, Photoshop, Social Media, Time Management, Research, Retail, Event Planning, Windows, Team Leadership
Education
Kutztown University of Pennsylvania 2008 — 2012
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Northampton Community College 2005 — 2007
N/A, Business Administration and Management, General
Brad Richardson's Sykes Experience November 2001 - January 2014
Job CEO & Principal Partner at Walkabout Collaborative LLC
Industry Outsourcing/Offshoring
Experience
Walkabout Collaborative LLC January 2015 - Present
SYKES November 2001 - January 2014
vCustomer January 2000 - November 2001
Sykes April 1997 - January 2000
Sykes July 1995 - April 1997
CBRE March 1992 - July 1995
London & Leeds Development (subsidiary of Ladbrokes PLC) January 1990 - March 1992
Rosewood Development June 1987 - January 1990
SPT Corporation July 1984 - June 1987
Skills
BPO, Outsourcing, Call Center, Contact Centers, Workforce Management, CRM, Customer Experience, Vendor Management, Sales Management, Offshoring, Inbound Marketing, Service Delivery, Process Improvement, Operations Management, Customer Satisfaction, International Sales, Sales, Account Management, Management, Lead Generation, Financial Services, Business Development, Call Centers, Customer Retention, Executive Management, Team Management, Leadership, Performance Management, Telemarketing, Call Center Development, Transition Management, Outsourcing Management, Sla, Avaya, Business Process..., Strategic Planning
Education
University of Tennessee-Knoxville
Certificate - Vested Outsourcing
Southern Methodist University
Cox School of Business, Certificate - Strategic Account Management
Lake Forest College 1978 — 1979
English/Child Psychology
Walkabout Collaborative LLC January 2015 - Present
SYKES November 2001 - January 2014
vCustomer January 2000 - November 2001
Sykes April 1997 - January 2000
Sykes July 1995 - April 1997
CBRE March 1992 - July 1995
London & Leeds Development (subsidiary of Ladbrokes PLC) January 1990 - March 1992
Rosewood Development June 1987 - January 1990
SPT Corporation July 1984 - June 1987
Skills
BPO, Outsourcing, Call Center, Contact Centers, Workforce Management, CRM, Customer Experience, Vendor Management, Sales Management, Offshoring, Inbound Marketing, Service Delivery, Process Improvement, Operations Management, Customer Satisfaction, International Sales, Sales, Account Management, Management, Lead Generation, Financial Services, Business Development, Call Centers, Customer Retention, Executive Management, Team Management, Leadership, Performance Management, Telemarketing, Call Center Development, Transition Management, Outsourcing Management, Sla, Avaya, Business Process..., Strategic Planning
Education
University of Tennessee-Knoxville
Certificate - Vested Outsourcing
Southern Methodist University
Cox School of Business, Certificate - Strategic Account Management
Lake Forest College 1978 — 1979
English/Child Psychology
William Bates's Sykes Experience March 2006 - December 2012
Job .NET Application Development at Cardinal Solutions
Industry Computer Software
Experience
Cardinal Solutions July 2015 - Present
Expion January 2014 - July 2015
Robert Half Technology December 2012 - December 2013
Sykes March 2006 - December 2012
Creative Office Pavilion March 2006 - 2011
Creative Office Pavilion June 1998 - March 2006
Skills
C#, ASP.NET Web API, AngularJS, JavaScript, .NET, SQL, ASP.NET MVC, Agile Methodologies, Microsoft SQL Server, ASP.NET, Entity Framework, jQuery, jQuery UI, TFS, CSS, Test Driven Development, Visual Studio, LINQ, IIS, AJAX, HTML
Education
Johnson & Wales University 1994 — 1995
Culinary Arts
Cardinal Solutions July 2015 - Present
Expion January 2014 - July 2015
Robert Half Technology December 2012 - December 2013
Sykes March 2006 - December 2012
Creative Office Pavilion March 2006 - 2011
Creative Office Pavilion June 1998 - March 2006
Skills
C#, ASP.NET Web API, AngularJS, JavaScript, .NET, SQL, ASP.NET MVC, Agile Methodologies, Microsoft SQL Server, ASP.NET, Entity Framework, jQuery, jQuery UI, TFS, CSS, Test Driven Development, Visual Studio, LINQ, IIS, AJAX, HTML
Education
Johnson & Wales University 1994 — 1995
Culinary Arts
Cody Ausborn's Sykes Experience April 2000 - November 2002
Job Manager Technology Solutions at Payless ShoeSource
Industry Information Technology and Services
Experience
Payless ShoeSource July 2015 - Present
se² September 2012 - August 2015
Kansas Department of Social and Rehabilitation Services March 2011 - September 2012
SRS - State of Kansas October 2010 - March 2011
State of Kansas October 2008 - October 2010
Collective Brands Inc August 2007 - October 2008
Payless ShoeSource June 2005 - August 2007
Payless ShoeSource January 2003 - June 2005
Sykes April 2000 - November 2002
Skills
Vendor Management, SDLC, Business Analysis, Process Improvement, Requirements Analysis, SharePoint, IT Management, Active Directory, Disaster Recovery, Microsoft SQL Server, SQL, Program Management, Visio, Project Management, Enterprise Architecture, Management
Education
Washburn University 2004 — 2005
Master, Business Administration
Kansas State University 1999 — 2002
BA, Management Information Systems and General Management
Sublette
Payless ShoeSource July 2015 - Present
se² September 2012 - August 2015
Kansas Department of Social and Rehabilitation Services March 2011 - September 2012
SRS - State of Kansas October 2010 - March 2011
State of Kansas October 2008 - October 2010
Collective Brands Inc August 2007 - October 2008
Payless ShoeSource June 2005 - August 2007
Payless ShoeSource January 2003 - June 2005
Sykes April 2000 - November 2002
Skills
Vendor Management, SDLC, Business Analysis, Process Improvement, Requirements Analysis, SharePoint, IT Management, Active Directory, Disaster Recovery, Microsoft SQL Server, SQL, Program Management, Visio, Project Management, Enterprise Architecture, Management
Education
Washburn University 2004 — 2005
Master, Business Administration
Kansas State University 1999 — 2002
BA, Management Information Systems and General Management
Sublette
Judy Markovitz's Sykes Experience October 2004 - April 2011
Job Accounting and Financial Manager
Industry Accounting
Experience
Publicis Touchpoint Solutions April 2011 - November 2014
Sykes October 2004 - April 2011
Sykes October 1999 - October 2004
DIVA Systems Corporation January 1997 - January 1999
Skills
Monthly Closing, Financial Reporting, Business Planning, Forecasting, Audit Management, Team Building, Team Leadership, BPO, Call Centers, System Training, Microsoft Excel, Microsoft Office, Solomon Accounting..., Great Plains Accounting..., AccPac Accounting System, Training
Education
La Salle University
BS, Finance
Publicis Touchpoint Solutions April 2011 - November 2014
Sykes October 2004 - April 2011
Sykes October 1999 - October 2004
DIVA Systems Corporation January 1997 - January 1999
Skills
Monthly Closing, Financial Reporting, Business Planning, Forecasting, Audit Management, Team Building, Team Leadership, BPO, Call Centers, System Training, Microsoft Excel, Microsoft Office, Solomon Accounting..., Great Plains Accounting..., AccPac Accounting System, Training
Education
La Salle University
BS, Finance
Kristine Diana Esguerra's Sykes Experience April 2005 - December 2005
Job Network Engineer at Datanamics Inc
Industry Computer Networking
Experience
Datanamics December 2007 - Present
Global Cash Access 2006 - 2007
Siemens Enterprise Communications March 2006 - September 2006
Sykes April 2005 - December 2005
Sykes October 2004 - April 2005
Skills
Switches, LAN Switching, Cisco Technologies, Routing, VPN, Routers
Education
Mapua Institute of Technology 2003 — 2004
Certification, Certified Cisco Network Associate
Mapua Institute of Technology 1998 — 2003
Bachelor's, Electronics and Communications Engineering
Datanamics December 2007 - Present
Global Cash Access 2006 - 2007
Siemens Enterprise Communications March 2006 - September 2006
Sykes April 2005 - December 2005
Sykes October 2004 - April 2005
Skills
Switches, LAN Switching, Cisco Technologies, Routing, VPN, Routers
Education
Mapua Institute of Technology 2003 — 2004
Certification, Certified Cisco Network Associate
Mapua Institute of Technology 1998 — 2003
Bachelor's, Electronics and Communications Engineering
Gabriel Carlson's Sykes Experience September 2000 - June 2005
Job Consultant
Industry Computer Software
Experience
Vircor March 2015 - Present
Syniverse Technologies January 2006 - October 2014
Syniverse Technologies January 2006 - October 2011
Sapphire Technology June 2005 - December 2005
Sykes September 2000 - June 2005
Skills
Telecommunications, Integration, Linux, Shell Scripting, SMS, Disaster Recovery, Software Project..., Wireless, Data Center, Software Documentation, Perl, Microsoft SQL Server, Software Development, SDLC, Testing, Security, Mobile Devices, Database Design, Network Administration, Windows Server, Oracle PL/SQL..., SQL Tuning, Data Analysis, Data Mining, Data Warehousing, Data Modeling, Database Administration, Data Management, DNS management, HP Vertica Analytic...
Education
Louisiana State University 1996 — 1998
Music
catalina high school
Vircor March 2015 - Present
Syniverse Technologies January 2006 - October 2014
Syniverse Technologies January 2006 - October 2011
Sapphire Technology June 2005 - December 2005
Sykes September 2000 - June 2005
Skills
Telecommunications, Integration, Linux, Shell Scripting, SMS, Disaster Recovery, Software Project..., Wireless, Data Center, Software Documentation, Perl, Microsoft SQL Server, Software Development, SDLC, Testing, Security, Mobile Devices, Database Design, Network Administration, Windows Server, Oracle PL/SQL..., SQL Tuning, Data Analysis, Data Mining, Data Warehousing, Data Modeling, Database Administration, Data Management, DNS management, HP Vertica Analytic...
Education
Louisiana State University 1996 — 1998
Music
catalina high school
Ellen Genesio's Sykes Experience June 2013 - February 2014
Job Hospital Biller for Shared Services Center
Industry Hospital & Health Care
Experience
LN'S TRAVELING REPTILES January 2005 - Present
Sykes June 2013 - February 2014
Aetna, INC. February 1991 - October 2011
Skills
Data Entry, Training, Customer Service
Education
Lincoln Technical Institute-Allentown 2012 — 2012
Medical Billing & Coding
Kutztown University of Pennsylvania 1978 — 1980
Montgomery County Community College 1976 — 1978
AAS, Early Childhood Education
LN'S TRAVELING REPTILES January 2005 - Present
Sykes June 2013 - February 2014
Aetna, INC. February 1991 - October 2011
Skills
Data Entry, Training, Customer Service
Education
Lincoln Technical Institute-Allentown 2012 — 2012
Medical Billing & Coding
Kutztown University of Pennsylvania 1978 — 1980
Montgomery County Community College 1976 — 1978
AAS, Early Childhood Education
Wayne Nowacki's Sykes Experience November 2013 - Present
Job CSR/Sales for Sykes & 2nd largest US Wireless Carrier
Industry Telecommunications
Experience
Mobile Business Incubator February 2014 - Present
Sykes November 2013 - Present
Amazon November 2012 - February 2013
Real Pro Systems March 2010 - August 2010
Skills
Customer Service, Customer Experience, Technical Support, Telecommunications
Education
South Albany High School 1990 — 1994
Diploma, Communications, Art
Lane Community College
Mobile Business Incubator February 2014 - Present
Sykes November 2013 - Present
Amazon November 2012 - February 2013
Real Pro Systems March 2010 - August 2010
Skills
Customer Service, Customer Experience, Technical Support, Telecommunications
Education
South Albany High School 1990 — 1994
Diploma, Communications, Art
Lane Community College
Travis Scarberry's Sykes Experience September 2007 - February 2011
Job Sales Manager at Cole HarleyDavidson
Industry Automotive
Experience
Cole Harley-Davidson January 2014 - Present
Cole Harley-Davidson July 2013 - January 2014
Dyno Nobel June 2011 - October 2012
Sykes September 2007 - February 2011
Skills
Data Entry, Supervisory Skills, Customer Service, Customer Satisfaction, Process Improvement, Inventory Management, Sales, Access, Troubleshooting, Training, Leadership, Process Scheduler, Analysis, Call Centers, Coaching, Employee Training, Logistics, Microsoft Excel, Microsoft Word, Operations Management, PowerPoint, Purchasing, Quality Assurance, Software Documentation, System Administration, Team Building, Team Leadership, Teamwork, Time Management
Education
King College 2010 — 2011
Master of Business Administration (MBA), Healthcare Administration
University of Virginia's College at Wise 2007 — 2009
Southwest Virginia Community College 2005 — 2007
Cole Harley-Davidson January 2014 - Present
Cole Harley-Davidson July 2013 - January 2014
Dyno Nobel June 2011 - October 2012
Sykes September 2007 - February 2011
Skills
Data Entry, Supervisory Skills, Customer Service, Customer Satisfaction, Process Improvement, Inventory Management, Sales, Access, Troubleshooting, Training, Leadership, Process Scheduler, Analysis, Call Centers, Coaching, Employee Training, Logistics, Microsoft Excel, Microsoft Word, Operations Management, PowerPoint, Purchasing, Quality Assurance, Software Documentation, System Administration, Team Building, Team Leadership, Teamwork, Time Management
Education
King College 2010 — 2011
Master of Business Administration (MBA), Healthcare Administration
University of Virginia's College at Wise 2007 — 2009
Southwest Virginia Community College 2005 — 2007
Leigh Ann Moore's Sykes Experience August 2010 - February 2011
Job Support Broker, Personnel & Training Consultant at Growing Opportunities & Resources, LLC
Industry Individual & Family Services
Experience
Growing Opportunities & Resources, LLC February 2013 - Present
Various consumers March 2011 - Present
Sykes August 2010 - February 2011
Ryan's Steakhouse June 2006 - August 2006
Skills
Call Center, Workforce Management, Customer Service, Customer Satisfaction, Troubleshooting, Technical Support, Coaching, Customer Experience, Service Desk, Microsoft Office, Advocacy, Training, Religious Studies, Theology, Call Centers
Education
Lee University 2005 — 2010
Biblical and Theological Studies (Pre-Grad Emphasis), Religion
Andrews High School 2001 — 2005
High School Diploma, 4.0
Growing Opportunities & Resources, LLC February 2013 - Present
Various consumers March 2011 - Present
Sykes August 2010 - February 2011
Ryan's Steakhouse June 2006 - August 2006
Skills
Call Center, Workforce Management, Customer Service, Customer Satisfaction, Troubleshooting, Technical Support, Coaching, Customer Experience, Service Desk, Microsoft Office, Advocacy, Training, Religious Studies, Theology, Call Centers
Education
Lee University 2005 — 2010
Biblical and Theological Studies (Pre-Grad Emphasis), Religion
Andrews High School 2001 — 2005
High School Diploma, 4.0
Anita Ayala's Sykes Experience January 1998 - July 2002
Job Disability at Disabled
Industry Research
Experience
Disabled March 2004 - Present
youthville January 2000 - April 2004
Sykes January 1998 - July 2002
Skills
Microsoft Office, Research, Microsoft Excel, Project Management, Customer Service, Management, Public Speaking, Teaching, Microsoft Word, Strategic Planning
Education
Kansas State University
Social Psychology
Disabled March 2004 - Present
youthville January 2000 - April 2004
Sykes January 1998 - July 2002
Skills
Microsoft Office, Research, Microsoft Excel, Project Management, Customer Service, Management, Public Speaking, Teaching, Microsoft Word, Strategic Planning
Education
Kansas State University
Social Psychology
Ashan Twymon's Sykes Experience May 2009 - May 2010
Job Independent Computer & Network Security Professional / Ordained Minister
Industry Computer & Network Security
Experience
Computer Solutions LLC April 2009 - Present
Currently Unemployed August 2011 - February 2015
Sykes May 2009 - May 2010
Skills
Public Speaking, Microsoft Office, Marketing, Strategic Planning, Leadership, Sales, Event Management, Public Relations, Customer Service, Event Planning, Management, Microsoft Excel, Microsoft Word, PowerPoint, Project Management, Recruiting, Social Media, Social Media Marketing, Software Documentation, Team Building, Training
Education
Jefferson Community College 2005 — 2008
Practical Nursing, Vocational Nursing and Nursing Assistants, B
Computer Solutions LLC April 2009 - Present
Currently Unemployed August 2011 - February 2015
Sykes May 2009 - May 2010
Skills
Public Speaking, Microsoft Office, Marketing, Strategic Planning, Leadership, Sales, Event Management, Public Relations, Customer Service, Event Planning, Management, Microsoft Excel, Microsoft Word, PowerPoint, Project Management, Recruiting, Social Media, Social Media Marketing, Software Documentation, Team Building, Training
Education
Jefferson Community College 2005 — 2008
Practical Nursing, Vocational Nursing and Nursing Assistants, B
James Bachtel's Sykes Experience December 1998 - January 2000
Job Network Architect Ethernet at tw telecom, inc.
Industry Telecommunications
Experience
tw telecom, inc. May 2011 - Present
Reliance Globalcom July 2008 - May 2011
Yipes Enterprise Services August 2006 - July 2008
Yipes Enterprise Services March 2005 - August 2006
Yipes Enterprise Services May 2003 - February 2005
Yipes Enterprise Services July 2001 - May 2003
TEKsystems February 2001 - July 2001
Informatics June 2000 - February 2001
Alltel Wireless January 2000 - June 2000
Sykes December 1998 - January 2000
Skills
VPLS, Metro Ethernet, MPLS, Carrier Ethernet, MPLS VPN, BGP, ISIS, IS-IS, Ethernet, LDP, OSPF, VoIP, Juniper, Cisco Technologies, Telecommunications, Networking, Network Architecture, VLAN, IP, WAN, Managed Services, Routers, Network Design, Data Center, Routing, Network Engineering, Switches, Wireless, TCP/IP, QoS, Computer Network..., Cloud Computing
Education
Kansas State University 2005 — 2008
n/a, Mechanical Engineering
Salina Central High School 2004 — 2005
tw telecom, inc. May 2011 - Present
Reliance Globalcom July 2008 - May 2011
Yipes Enterprise Services August 2006 - July 2008
Yipes Enterprise Services March 2005 - August 2006
Yipes Enterprise Services May 2003 - February 2005
Yipes Enterprise Services July 2001 - May 2003
TEKsystems February 2001 - July 2001
Informatics June 2000 - February 2001
Alltel Wireless January 2000 - June 2000
Sykes December 1998 - January 2000
Skills
VPLS, Metro Ethernet, MPLS, Carrier Ethernet, MPLS VPN, BGP, ISIS, IS-IS, Ethernet, LDP, OSPF, VoIP, Juniper, Cisco Technologies, Telecommunications, Networking, Network Architecture, VLAN, IP, WAN, Managed Services, Routers, Network Design, Data Center, Routing, Network Engineering, Switches, Wireless, TCP/IP, QoS, Computer Network..., Cloud Computing
Education
Kansas State University 2005 — 2008
n/a, Mechanical Engineering
Salina Central High School 2004 — 2005
Greg Chatelain's Sykes Experience January 2014 - Present
Job Accounting Contractor at Sykes
Industry Accounting
Experience
Sykes January 2014 - Present
PwC December 2013 - January 2014
Vaco January 2013 - September 2013
Diversified Maintenance Systems, LLC July 2012 - January 2013
Nestle Professional 2008 - April 2012
Tui Marine 2007 - 2008
Switch and Data 2001 - 2007
Sykes 1998 - 2001
Skills
Accounting, US GAAP, Analysis, Fixed Assets, GAAP, Journal Entries, Microsoft Excel, Financial Statements, Financial Analysis, Variance Analysis, Financial Accounting, General Ledger, SEC filings, Financial Reporting, SAP, Great Plains Software, Internal Controls, Account Reconciliation, Microsoft Office
Education
Louisiana State University 1992 — 1997
Bachelor's degree, Accounting
Sykes January 2014 - Present
PwC December 2013 - January 2014
Vaco January 2013 - September 2013
Diversified Maintenance Systems, LLC July 2012 - January 2013
Nestle Professional 2008 - April 2012
Tui Marine 2007 - 2008
Switch and Data 2001 - 2007
Sykes 1998 - 2001
Skills
Accounting, US GAAP, Analysis, Fixed Assets, GAAP, Journal Entries, Microsoft Excel, Financial Statements, Financial Analysis, Variance Analysis, Financial Accounting, General Ledger, SEC filings, Financial Reporting, SAP, Great Plains Software, Internal Controls, Account Reconciliation, Microsoft Office
Education
Louisiana State University 1992 — 1997
Bachelor's degree, Accounting
Kirstin Harrow's Sykes Experience April 2009 - Present
Job Quality Assurance Monitor at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes April 2009 - Present
Sykes April 2007 - Present
Brodart January 2003 - November 2006
Brodart May 2000 - January 2003
Education
Mansfield University of Pennsylvania 1997 — 1998
Associates Business Administration, Travel and Tourism
Pennsylvania College of Technology 1994 — 1997
Pastry Arts and Baking
Sykes April 2009 - Present
Sykes April 2007 - Present
Brodart January 2003 - November 2006
Brodart May 2000 - January 2003
Education
Mansfield University of Pennsylvania 1997 — 1998
Associates Business Administration, Travel and Tourism
Pennsylvania College of Technology 1994 — 1997
Pastry Arts and Baking
Luke Goodman's Sykes Experience October 2013 - Present
Job Customer Service Representative at Sykes
Industry Financial Services
Experience
Sykes October 2013 - Present
Andy Lazzereschi February 2013 - April 2013
Sandia National Laboratories January 2007 - August 2008
Skills
Project Management, Microsoft Office, Research, System Administration, Microsoft Excel, Microsoft Word, Public Speaking, Customer Service, Access, PowerPoint, Outlook, Management, Financial Analysis
Education
The Master's College 2008 — 2012
Bachelor of Science in Business Administration, Finance, General
Las Positas College 2006 — 2008
Sykes October 2013 - Present
Andy Lazzereschi February 2013 - April 2013
Sandia National Laboratories January 2007 - August 2008
Skills
Project Management, Microsoft Office, Research, System Administration, Microsoft Excel, Microsoft Word, Public Speaking, Customer Service, Access, PowerPoint, Outlook, Management, Financial Analysis
Education
The Master's College 2008 — 2012
Bachelor of Science in Business Administration, Finance, General
Las Positas College 2006 — 2008
Marissa Woltanski's Sykes Experience September 2013 - January 2014
Job Looking for Work in the Eugene Area
Industry Writing and Editing
Experience
University of Oregon February 2015 - May 2015
PeaceHealth Laboratories October 2014 - November 2014
Sykes September 2013 - January 2014
University of Oregon Housing and Dining September 2012 - April 2013
Eden Santana January 2011 - September 2011
Self-Employed 2000 - 2011
Harry & David October 2009 - December 2009
TouVelle House Bed and Breakfast May 2009 - October 2009
TRiO-EOC RCC Riverside Campus October 2008 - January 2009
Papa John’s Pizza December 2005 - December 2006
Skills
Customer Service, Microsoft Office, Final Cut Pro X, Social Media Marketing, Food Safety, Food Preparation, Microsoft Word
Education
Lane Community College 2014 — 2014
Phlebotomy Training Program – 120 Hours of didactic and hands-on Lab, Phlebotomy, A
University of Oregon 2011 — 2013
Journalism
Rogue Community College 2005 — 2011
Associate's Degree, Associate of Arts Oregon Transfer Degree
University of Oregon February 2015 - May 2015
PeaceHealth Laboratories October 2014 - November 2014
Sykes September 2013 - January 2014
University of Oregon Housing and Dining September 2012 - April 2013
Eden Santana January 2011 - September 2011
Self-Employed 2000 - 2011
Harry & David October 2009 - December 2009
TouVelle House Bed and Breakfast May 2009 - October 2009
TRiO-EOC RCC Riverside Campus October 2008 - January 2009
Papa John’s Pizza December 2005 - December 2006
Skills
Customer Service, Microsoft Office, Final Cut Pro X, Social Media Marketing, Food Safety, Food Preparation, Microsoft Word
Education
Lane Community College 2014 — 2014
Phlebotomy Training Program – 120 Hours of didactic and hands-on Lab, Phlebotomy, A
University of Oregon 2011 — 2013
Journalism
Rogue Community College 2005 — 2011
Associate's Degree, Associate of Arts Oregon Transfer Degree
Eric Rosman's Sykes Experience June 2014 - Present
Job Facilities Coordinator at Sykes Enterprise
Industry Telecommunications
Experience
Sykes June 2014 - Present
Richardson Sports September 2011 - June 2014
Richardson Sports January 2005 - September 2011
Skills
Management, Inventory Management, Teamwork, Time Management, Leadership, Apparel, Creative Direction, Customer Satisfaction, Inventory Control, Marketing Strategy, Process Improvement, Product Development, Shipping
Education
Lane Community College
Sykes June 2014 - Present
Richardson Sports September 2011 - June 2014
Richardson Sports January 2005 - September 2011
Skills
Management, Inventory Management, Teamwork, Time Management, Leadership, Apparel, Creative Direction, Customer Satisfaction, Inventory Control, Marketing Strategy, Process Improvement, Product Development, Shipping
Education
Lane Community College
Shane Ruby's Sykes Experience December 2005 - May 2011
Job Security Engineer II at Jabil Circuit
Industry Mechanical or Industrial Engineering
Experience
Jabil May 2011 - Present
Sykes December 2005 - May 2011
Nemours May 2005 - December 2005
Skills
Security, Process Improvement, Operations Management, Project Management, Vendor Management, Risk Assessment, Program Management, Team Leadership, Six Sigma, Risk Management, Management, Security Management, Project Planning, Leadership, Training
Education
Hillsborough Community College
Lansing Community College
Associate's degree, Digitial electronics
Nova Southeastern University
University of South Florida
Education
Jabil May 2011 - Present
Sykes December 2005 - May 2011
Nemours May 2005 - December 2005
Skills
Security, Process Improvement, Operations Management, Project Management, Vendor Management, Risk Assessment, Program Management, Team Leadership, Six Sigma, Risk Management, Management, Security Management, Project Planning, Leadership, Training
Education
Hillsborough Community College
Lansing Community College
Associate's degree, Digitial electronics
Nova Southeastern University
University of South Florida
Education
metin nazli's Sykes Experience October 2004 - February 2007
Job
Industry Human Resources
Experience
Xerox August 2013 - Present
Xerox April 2012 - August 2013
McDonald's Corporation March 2011 - April 2012
Johnny Rockets June 2010 - March 2011
Fox Restaurant Concepts February 2009 - June 2010
The Training Consortium April 2007 - February 2009
Sykes October 2004 - February 2007
Skills
Micros, Squirrel, Aloha, menulink, opentable, Avaya, Microsoft Office
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Le Cordon Bleu College of Culinary Arts-Scottsdale 2007 — 2010
Bachelor's degree, Restaurant, Culinary, and Catering Management/Manager
Universidad Dr. José Matías Delgado 2000 — 2003
Bachelor's degree, Business Administration and Management, General
Escuela Alemana de El Salvador 1990 — 1998
High-School
Xerox August 2013 - Present
Xerox April 2012 - August 2013
McDonald's Corporation March 2011 - April 2012
Johnny Rockets June 2010 - March 2011
Fox Restaurant Concepts February 2009 - June 2010
The Training Consortium April 2007 - February 2009
Sykes October 2004 - February 2007
Skills
Micros, Squirrel, Aloha, menulink, opentable, Avaya, Microsoft Office
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Le Cordon Bleu College of Culinary Arts-Scottsdale 2007 — 2010
Bachelor's degree, Restaurant, Culinary, and Catering Management/Manager
Universidad Dr. José Matías Delgado 2000 — 2003
Bachelor's degree, Business Administration and Management, General
Escuela Alemana de El Salvador 1990 — 1998
High-School
Christine Beaty's Sykes Experience October 2002 - May 2003
Job Alumni at Kaplan University
Industry Accounting
Experience
South Central Kansas Medical Center July 2014 - Present
B & B Farm December 2012 - Present
Westar Energy July 2004 - November 2008
Adecco Personnel Services August 2003 - November 2003
Sykes October 2002 - May 2003
Skills
Call Centers, Technical Support, Data Entry, Customer Service, Invoicing, Accounting, Financial Accounting, Financial Analysis, Account Reconciliation, Financial Reporting, Payroll, Microsoft Excel
Education
Kaplan University 2009 — 2014
Bachelor of Science (BS), Accounting, 3.66
Cowley County Community College 2000 — 2002
Associate of Science (A.S.), Business Administration and Management, General
Arkansas City High School 1996 — 2000
Diploma, General Studies
South Central Kansas Medical Center July 2014 - Present
B & B Farm December 2012 - Present
Westar Energy July 2004 - November 2008
Adecco Personnel Services August 2003 - November 2003
Sykes October 2002 - May 2003
Skills
Call Centers, Technical Support, Data Entry, Customer Service, Invoicing, Accounting, Financial Accounting, Financial Analysis, Account Reconciliation, Financial Reporting, Payroll, Microsoft Excel
Education
Kaplan University 2009 — 2014
Bachelor of Science (BS), Accounting, 3.66
Cowley County Community College 2000 — 2002
Associate of Science (A.S.), Business Administration and Management, General
Arkansas City High School 1996 — 2000
Diploma, General Studies
Adrian Little's Sykes Experience October 2010 - Present
Job Youth Services Librarian at Greenwood County Library System
Industry Outsourcing/Offshoring
Experience
Greenwood County Library System July 2014 - Present
K-Mart March 2014 - Present
Sykes October 2010 - Present
Greenwood School District September 2008 - June 2010
Glasgow City Council September 1988 - December 2006
Skills
Coaching, Training, Customer Experience, Teaching, Community Outreach, Customer Service, Staff Development, Call Centers, Customer Satisfaction, Curriculum Development, Curriculum Design
Education
Jordanhill College of Education 1987 — 1988
Post-Graduate Certificate of Education, Secondary Education and Teaching
Kings College London
Bachelor of Arts (BA), Religion/Religious Studies
Greenwood County Library System July 2014 - Present
K-Mart March 2014 - Present
Sykes October 2010 - Present
Greenwood School District September 2008 - June 2010
Glasgow City Council September 1988 - December 2006
Skills
Coaching, Training, Customer Experience, Teaching, Community Outreach, Customer Service, Staff Development, Call Centers, Customer Satisfaction, Curriculum Development, Curriculum Design
Education
Jordanhill College of Education 1987 — 1988
Post-Graduate Certificate of Education, Secondary Education and Teaching
Kings College London
Bachelor of Arts (BA), Religion/Religious Studies
Amanda Floyd's Sykes Experience March 2010 - August 2012
Job Hospitality Manager, Buffalo Wild Wings
Industry Restaurants
Experience
Buffalo Wild Wings June 2012 - Present
Sykes March 2010 - August 2012
Applebee's September 2005 - July 2006
Lilfred's August 2003 - May 2005
Skills
Restaurants, Payroll, Training, Time Management, Management, Analysis, Customer Satisfaction, Customer Service, Hiring, Inventory Management, Operations Management, Process Scheduler, Hospitality
Education
Le Cordon Bleu College of Culinary Arts-Scottsdale 2011 — 2012
Buffalo Wild Wings June 2012 - Present
Sykes March 2010 - August 2012
Applebee's September 2005 - July 2006
Lilfred's August 2003 - May 2005
Skills
Restaurants, Payroll, Training, Time Management, Management, Analysis, Customer Satisfaction, Customer Service, Hiring, Inventory Management, Operations Management, Process Scheduler, Hospitality
Education
Le Cordon Bleu College of Culinary Arts-Scottsdale 2011 — 2012
Sammi Ruth's Sykes Experience September 2013 - Present
Job Call Center Agent at Sykes
Industry Telecommunications
Experience
Sykes September 2013 - Present
Education
Kaplan University
Sykes September 2013 - Present
Education
Kaplan University
Shawnna Dunn's Sykes Experience May 2014 - Present
Job Owner/Operator of Entheos Nails
Industry Consumer Services
Experience
Sykes May 2014 - Present
Family Dollar January 2013 - June 2013
Citi Trends October 2010 - July 2012
Claire's Accessories April 2006 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Data Entry, Inventory Management, Telephone Skills, Merchandising, Visual Merchandising
Education
Liberty University 2015 — 2018
Bachelor of Business Administration (BBA), Biblical Studies
University of Maryland University College 2000 — 2002
Associate of Arts (AA), Mass Communication/Media Studies
Sojourner-Douglass College 1994 — 1996
Associate of Arts (AA), Early Childhood Education and Teaching
Sykes May 2014 - Present
Family Dollar January 2013 - June 2013
Citi Trends October 2010 - July 2012
Claire's Accessories April 2006 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Data Entry, Inventory Management, Telephone Skills, Merchandising, Visual Merchandising
Education
Liberty University 2015 — 2018
Bachelor of Business Administration (BBA), Biblical Studies
University of Maryland University College 2000 — 2002
Associate of Arts (AA), Mass Communication/Media Studies
Sojourner-Douglass College 1994 — 1996
Associate of Arts (AA), Early Childhood Education and Teaching
Cecilia Jenkins's Sykes Experience February 2009 - Present
Job Customer Care Rep at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes February 2009 - Present
Skills
Workforce Management, Call Center, Troubleshooting, Customer Experience, Customer Satisfaction
Education
Kingsborough Community College 1990 — 1991
none, Biology, General
Lafayette High School 1979 — 1981
Diploma, General Studies
Sykes February 2009 - Present
Skills
Workforce Management, Call Center, Troubleshooting, Customer Experience, Customer Satisfaction
Education
Kingsborough Community College 1990 — 1991
none, Biology, General
Lafayette High School 1979 — 1981
Diploma, General Studies
Tania Echeverria's Sykes Experience October 2012 - June 2013
Job Customer Service at Sykes
Industry Insurance
Experience
TeleSpeak Inc. April 2014 - December 2014
Macy's December 2009 - April 2014
Home Loan Advisors October 2013 - February 2014
Sykes October 2012 - June 2013
InsureMax Insurance Co. October 2011 - October 2012
Synchronoss Technologies May 2010 - March 2011
Kutztown University August 2009 - January 2010
Boscov's May 2008 - October 2008
Kutztown University September 2007 - January 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Appleworks, Visual Basic, Access, PowerPoint, Spanish, Legal Writing, Letter Writing, Office Administration, JWalk, Customer Service
Education
Lehigh Carbon Community College 2009 — 2010
Kutztown University of Pennsylvania 2007 — 2010
Biology, General
TeleSpeak Inc. April 2014 - December 2014
Macy's December 2009 - April 2014
Home Loan Advisors October 2013 - February 2014
Sykes October 2012 - June 2013
InsureMax Insurance Co. October 2011 - October 2012
Synchronoss Technologies May 2010 - March 2011
Kutztown University August 2009 - January 2010
Boscov's May 2008 - October 2008
Kutztown University September 2007 - January 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Appleworks, Visual Basic, Access, PowerPoint, Spanish, Legal Writing, Letter Writing, Office Administration, JWalk, Customer Service
Education
Lehigh Carbon Community College 2009 — 2010
Kutztown University of Pennsylvania 2007 — 2010
Biology, General
amber fritz's Sykes Experience December 2011 - February 2012
Job Cook at Jonesy's Sub Shack
Industry Hospitality
Experience
Jonesy's Sub Shack April 2013 - Present
Geisinger Health System July 2012 - December 2012
Sykes December 2011 - February 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Hospitality, Teamwork, Event Planning, Social Media, Event Management, Hospitality Management, English, Food & Beverage, Public Speaking
Education
McCann School of Business and Technology 2011 — 2013
Associate's degree, Business Administration, 3.25
Jonesy's Sub Shack April 2013 - Present
Geisinger Health System July 2012 - December 2012
Sykes December 2011 - February 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Hospitality, Teamwork, Event Planning, Social Media, Event Management, Hospitality Management, English, Food & Beverage, Public Speaking
Education
McCann School of Business and Technology 2011 — 2013
Associate's degree, Business Administration, 3.25
Kayla Nowicki's Sykes Experience April 2013 - Present
Job Sirius Xm Outbound Sales at Sykes
Industry Consumer Goods
Experience
Sykes April 2013 - Present
Pure Romance August 2012 - Present
Tammy Miller April 2006 - May 2011
Major Magics August 2008 - July 2010
Halloween USA September 2009 - November 2009
Skills
Proficient in Microsoft...
Education
Lincoln College of Technology 2011 — 2011
N/A, Medical Billing and Coding
Monroe County Community College 2009 — 2010
Early Childhood Education and Teaching
Whiteford High School 2004 — 2009
Diploma, Academic
Sykes April 2013 - Present
Pure Romance August 2012 - Present
Tammy Miller April 2006 - May 2011
Major Magics August 2008 - July 2010
Halloween USA September 2009 - November 2009
Skills
Proficient in Microsoft...
Education
Lincoln College of Technology 2011 — 2011
N/A, Medical Billing and Coding
Monroe County Community College 2009 — 2010
Early Childhood Education and Teaching
Whiteford High School 2004 — 2009
Diploma, Academic
Eric McAuley's Sykes Experience January 1991 - October 1991
Job job seeker
Industry
Experience
United States Navy April 2004 - October 2012
Center Partners September 2001 - August 2003
Sykes January 1991 - October 1991
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Call Centers, Service Delivery, Farming, Windows 7, Microsoft Office, HVAC, Automotive Repair, Operational Excellence, Active DoD Secret..., Security Specialist, Manned Guarding, Firearms
Education
lincoln college of technology - Denver 2011 — 2013
Lee University 1992 — 1995
Human Development, Educational Psychology, 3.05
United States Navy April 2004 - October 2012
Center Partners September 2001 - August 2003
Sykes January 1991 - October 1991
Skills
PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Call Centers, Service Delivery, Farming, Windows 7, Microsoft Office, HVAC, Automotive Repair, Operational Excellence, Active DoD Secret..., Security Specialist, Manned Guarding, Firearms
Education
lincoln college of technology - Denver 2011 — 2013
Lee University 1992 — 1995
Human Development, Educational Psychology, 3.05
Joseph Givens's Sykes Experience August 2013 - Present
Job New position starting 09.09
Industry Market Research
Experience
Sykes August 2013 - Present
Research Data Design 2001 - 2003
JagWares Distrib. 1995 - 2000
Sostarich Computers 1989 - 2000
Education
Kilgore College
AAAET, Electronic Technology, B+ (2.39 out out of a possible 3 points)
Sykes August 2013 - Present
Research Data Design 2001 - 2003
JagWares Distrib. 1995 - 2000
Sostarich Computers 1989 - 2000
Education
Kilgore College
AAAET, Electronic Technology, B+ (2.39 out out of a possible 3 points)
Loraine Summers's Sykes Experience September 2013 - May 2014
Job Trip Experience Team Specialist
Industry
Experience
First Call Resolution May 2014 - December 2014
Sykes September 2013 - May 2014
Professional Services/ (Wilshire Credit) July 2009 - November 2009
Enterprise Rent-A-Car June 2008 - March 2009
Wand Pro Unlimited for Symantec December 2006 - April 2008
Skills
Customer Service, Call Centers, Data Entry, Phone Etiquette, Siebel, Microsoft Office, English, Telephone Skills, Supervisory Skills, Time Management, Customer Satisfaction, Cashiering, Clerical Skills, Administrative..., Outlook, 10 Key, Microsoft Excel, Sales, Typing, Microsoft Word, PowerPoint
Education
University of Oregon 2011 — 2012
English Literature and computers
Lane Community College 2006 — 2008
Associate of Arts Oregon Transfer Degree, History
First Call Resolution May 2014 - December 2014
Sykes September 2013 - May 2014
Professional Services/ (Wilshire Credit) July 2009 - November 2009
Enterprise Rent-A-Car June 2008 - March 2009
Wand Pro Unlimited for Symantec December 2006 - April 2008
Skills
Customer Service, Call Centers, Data Entry, Phone Etiquette, Siebel, Microsoft Office, English, Telephone Skills, Supervisory Skills, Time Management, Customer Satisfaction, Cashiering, Clerical Skills, Administrative..., Outlook, 10 Key, Microsoft Excel, Sales, Typing, Microsoft Word, PowerPoint
Education
University of Oregon 2011 — 2012
English Literature and computers
Lane Community College 2006 — 2008
Associate of Arts Oregon Transfer Degree, History
Katrina Hines's Sykes Experience August 2009 - March 2012
Job AVP, Operations
Industry Financial Services
Experience
iQor September 2012 - Present
Sykes August 2009 - March 2012
Professional Recovery Consultants December 2007 - June 2009
Skills
Customer Service, Customer Satisfaction, Data Entry, Workforce Management, Outsourcing, Accounts Receivable, Management, Leadership, Microsoft Excel, Customer Experience, Training, Time Management, Sales, Call Centers, Process Improvement, Team Building, Collections, Negotiation, Team Management, Coaching, Team Leadership, Analysis, Mentoring, Forecasting
Education
Keiser University-Ft Lauderdale 2010 — 2013
Bachelor of Arts (B.A.), Health Services Administration
iQor September 2012 - Present
Sykes August 2009 - March 2012
Professional Recovery Consultants December 2007 - June 2009
Skills
Customer Service, Customer Satisfaction, Data Entry, Workforce Management, Outsourcing, Accounts Receivable, Management, Leadership, Microsoft Excel, Customer Experience, Training, Time Management, Sales, Call Centers, Process Improvement, Team Building, Collections, Negotiation, Team Management, Coaching, Team Leadership, Analysis, Mentoring, Forecasting
Education
Keiser University-Ft Lauderdale 2010 — 2013
Bachelor of Arts (B.A.), Health Services Administration
Jacqueline Stump's Sykes Experience August 1999 - August 2000
Job Student Internship at Walker Valley Girl Scout Camp Oral History Project (Maryville College)
Industry Writing and Editing
Experience
Walker Valley Girl Scout Camp Oral History Project (Maryville College) January 2015 - Present
NOVA Merchant Services January 2001 - September 2001
Sykes August 1999 - August 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Windows, Time Management, Editing, Proofreading, Customer Support, Copy Editing
Education
Maryville College 2012 — 2015
Bachelor of Arts (BA), Writing and Communication
Riley County High School 1976 — 1979
Walker Valley Girl Scout Camp Oral History Project (Maryville College) January 2015 - Present
NOVA Merchant Services January 2001 - September 2001
Sykes August 1999 - August 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Windows, Time Management, Editing, Proofreading, Customer Support, Copy Editing
Education
Maryville College 2012 — 2015
Bachelor of Arts (BA), Writing and Communication
Riley County High School 1976 — 1979
Christian St-Laurent's Sykes Experience May 2013 - May 2014
Job Bankers life and Casualty Company
Industry Insurance
Experience
Bankers Life and Casualty Company June 2014 - September 2014
Sykes May 2013 - May 2014
Sykes November 2012 - May 2013
Skills
Bilingual English-French, Microsoft Excel, Customer Service, Call Centers, Process Improvement, Team Management, Account Management, Customer Retention, CRM, Customer Satisfaction, Analysis, Troubleshooting
Education
Lander University 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Bankers Life and Casualty Company June 2014 - September 2014
Sykes May 2013 - May 2014
Sykes November 2012 - May 2013
Skills
Bilingual English-French, Microsoft Excel, Customer Service, Call Centers, Process Improvement, Team Management, Account Management, Customer Retention, CRM, Customer Satisfaction, Analysis, Troubleshooting
Education
Lander University 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Clarissa Gaines's Sykes Experience 2014 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Hospice Store September 2013 - May 2014
Sykes 2014 - 2014
Skills
Customer Service, Cashiering, Call Centers
Education
Lander University 2010 — 2014
Bachelor's degree, Kinesiology and Exercise Science
Westside High School 2009 — 2010
High School Diploma
Hospice Store September 2013 - May 2014
Sykes 2014 - 2014
Skills
Customer Service, Cashiering, Call Centers
Education
Lander University 2010 — 2014
Bachelor's degree, Kinesiology and Exercise Science
Westside High School 2009 — 2010
High School Diploma
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc