Sykes Company
Industry: Business process outsourcing company
DescriptionSykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,
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Sykes Employees
Employee
Years
Job
Industry
Denise Cooper Denise Cooper's Sykes Experience 2003 - 2003
Job Director at PricewaterhouseCoopers, LLP
Industry Information Technology and Services
Experience
PricewaterhouseCoopers, LLP 2006 - Present
Fidelity National Information Services - Certegy 2004 - 2006
Sykes 2003 - 2003
Arthur Andersen, LLP 1997 - 2003
Skills
Leadership, HR Transformation, Business Transformation, Process Improvement, Project Management, Service Management, Change Management, Thought Leadership, IT Strategy, Management Consulting, Governance, Performance Management, Business Analysis, Business Process, Management, Human Resources, Business Process..., Information Technology, Program Management, Organizational Design, Vendor Management, Consulting, Shared Services, Performance Improvement, Outsourcing, Strategy, Business Strategy, Project Portfolio..., IT Management, Business Intelligence, Business Process..., Knowledge Management, Data Analysis, Call Centers, Business Process Design, PMO, Employee Engagement, Survey Administration, Strategic Sourcing
Education
University of South Florida - College of Business Administration 1992 — 1996
B.A., Managing Information Systems, Magna Cum Laude Honors Graduate
Danville High School 1980 — 1984
PricewaterhouseCoopers, LLP 2006 - Present
Fidelity National Information Services - Certegy 2004 - 2006
Sykes 2003 - 2003
Arthur Andersen, LLP 1997 - 2003
Skills
Leadership, HR Transformation, Business Transformation, Process Improvement, Project Management, Service Management, Change Management, Thought Leadership, IT Strategy, Management Consulting, Governance, Performance Management, Business Analysis, Business Process, Management, Human Resources, Business Process..., Information Technology, Program Management, Organizational Design, Vendor Management, Consulting, Shared Services, Performance Improvement, Outsourcing, Strategy, Business Strategy, Project Portfolio..., IT Management, Business Intelligence, Business Process..., Knowledge Management, Data Analysis, Call Centers, Business Process Design, PMO, Employee Engagement, Survey Administration, Strategic Sourcing
Education
University of South Florida - College of Business Administration 1992 — 1996
B.A., Managing Information Systems, Magna Cum Laude Honors Graduate
Danville High School 1980 — 1984
Joseph Kimmell Joseph Kimmell's Sykes Experience February 2014 - March 2015
Job Business Office Manager at The Springs Living in Wilsonville
Industry Hospital & Health Care
Experience
Neighbor Dudes Growler House June 2015 - Present
The Springs Living, LLC January 2015 - June 2015
Sykes February 2014 - March 2015
Sykes August 2013 - February 2014
Roma Restaurant and Lounge February 2011 - June 2013
Skills
Management, Sales Management, Sales, Problem Solving, Team Leadership, Cooking, Call Centers, Restaurants, Critical Thinking, Customer Service, Social Listening, Marketing, Team Motivation, Sales Presentations, Sales Motivation
Education
University of Northern Colorado 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Summit High School 2005 — 2007
Diploma, General Studies, 3.75
Neighbor Dudes Growler House June 2015 - Present
The Springs Living, LLC January 2015 - June 2015
Sykes February 2014 - March 2015
Sykes August 2013 - February 2014
Roma Restaurant and Lounge February 2011 - June 2013
Skills
Management, Sales Management, Sales, Problem Solving, Team Leadership, Cooking, Call Centers, Restaurants, Critical Thinking, Customer Service, Social Listening, Marketing, Team Motivation, Sales Presentations, Sales Motivation
Education
University of Northern Colorado 2007 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Summit High School 2005 — 2007
Diploma, General Studies, 3.75
Callie Scott Callie Scott's Sykes Experience March 2014 - Present
Job Customer Service Representative at Sykes
Industry Higher Education
Experience
Sykes March 2014 - Present
University of Oregon 2012 - Present
University of Oregon September 2012 - June 2013
Skills
Computer Proficiency, Computer Repair, Sewing, Typing, Meticulous eye for..., Dependable Team Player, Flexibility
Education
University of Oregon 2012 — 2015
Bachelor of Arts (BA), Japanese Studies
Sykes March 2014 - Present
University of Oregon 2012 - Present
University of Oregon September 2012 - June 2013
Skills
Computer Proficiency, Computer Repair, Sewing, Typing, Meticulous eye for..., Dependable Team Player, Flexibility
Education
University of Oregon 2012 — 2015
Bachelor of Arts (BA), Japanese Studies
Alexis Morgado Alexis Morgado's Sykes Experience 2010 - 2011
Job Account Director at Flayco Products
Industry Food & Beverages
Experience
Flayco Products Inc January 2011 - Present
Tampa Bay Lightning July 2012 - July 2015
Sykes 2010 - 2011
Radio Disney 2009 - 2011
Fox News Channel May 2010 - August 2010
Skills
Editing, Customer Service, Research, Microsoft Excel, Microsoft Office, Photoshop, Media Relations, Microsoft Word, Press Releases, PowerPoint, Strategic Planning, English, Windows, Outlook, QuickBooks, Television, Public Speaking, Spanish
Education
University of South Florida 2007 — 2011
Bachelor of Arts (BA), Mass Communication/Media Studies
University of South Florida 2007 — 2011
Minor, Business Administration and Management, General
Flayco Products Inc January 2011 - Present
Tampa Bay Lightning July 2012 - July 2015
Sykes 2010 - 2011
Radio Disney 2009 - 2011
Fox News Channel May 2010 - August 2010
Skills
Editing, Customer Service, Research, Microsoft Excel, Microsoft Office, Photoshop, Media Relations, Microsoft Word, Press Releases, PowerPoint, Strategic Planning, English, Windows, Outlook, QuickBooks, Television, Public Speaking, Spanish
Education
University of South Florida 2007 — 2011
Bachelor of Arts (BA), Mass Communication/Media Studies
University of South Florida 2007 — 2011
Minor, Business Administration and Management, General
Ralph Gabriel Ybanez's Sykes Experience June 2008 - November 2009
Job Application Analyst III at Best Buy Canada
Industry Information Technology and Services
Experience
Best Buy Canada May 2015 - Present
Best Buy Canada September 2014 - May 2015
Grid Director™ by Bit Stew Systems April 2014 - September 2014
Amazon November 2012 - April 2014
Squirrel Systems February 2012 - November 2012
Squirrel Systems August 2010 - February 2012
Sykes June 2008 - November 2009
Skills
Technical Support, Windows Server, Troubleshooting, Windows 7, Networking, Computer Hardware, Microsoft Office, Operating Systems, SharePoint, Microsoft Excel, Microsoft SQL Server, POS, HTML, CSS, Windows, Call Centers, Computer Repair, Wireless Networking, Printers, Cisco IOS, Cisco Routers, HP Server Hardware, Zultys, Zebra, Microsoft Commerce..., BizTalk, Powershell
Education
University of San Carlos 2004 — 2008
Bachelor of Science (BS), Information Technology
Best Buy Canada May 2015 - Present
Best Buy Canada September 2014 - May 2015
Grid Director™ by Bit Stew Systems April 2014 - September 2014
Amazon November 2012 - April 2014
Squirrel Systems February 2012 - November 2012
Squirrel Systems August 2010 - February 2012
Sykes June 2008 - November 2009
Skills
Technical Support, Windows Server, Troubleshooting, Windows 7, Networking, Computer Hardware, Microsoft Office, Operating Systems, SharePoint, Microsoft Excel, Microsoft SQL Server, POS, HTML, CSS, Windows, Call Centers, Computer Repair, Wireless Networking, Printers, Cisco IOS, Cisco Routers, HP Server Hardware, Zultys, Zebra, Microsoft Commerce..., BizTalk, Powershell
Education
University of San Carlos 2004 — 2008
Bachelor of Science (BS), Information Technology
Carmen Sostre Carmen Sostre's Sykes Experience June 2009 - October 2012
Job Retention Licensed Agent at Optum
Industry Consumer Services
Experience
Optum September 2015 - Present
Optum August 2014 - Present
Exactus Pharmacy Solutions for Wellcare, Connextions January 2014 - August 2014
Connextions October 2012 - January 2014
Sykes June 2009 - October 2012
Pharmacy One Pro October 2007 - March 2008
Las Americas Bakery April 2006 - October 2007
Skills
Customer Service, Compliance, Data Entry, Call Centers, Enrollment Services, Open Enrollment, Bilingual, Medical Billing, Medical Records, Healthcare, Health Insurance, Quality Assurance, Quality Control, Adherence, Windows, Apple, Spanish-speaking, Spanish-English, Medicare Advantage, Medicare Prescription..., Medicare, Telecommunications, Telephone Skills, Windows 7, Process Improvement, Customer Experience, Customer Retention, Technical Support, Strategic Planning, HIPAA, Troubleshooting, Call Center Development, Software Documentation, Customer Satisfaction, Management, Leadership, Marketing, Training, Managed Care, Access, Team Leadership, ICD-9, Teamwork, Team-oriented, Mac, Appointment Scheduling, Committed to Customer..., Customer Oriented, Certified Trainer, Bilingual-English/Spanis...
Education
University of Puerto Rico-Rio Piedras 1996 — 1999
Associate of Arts (A.A.), Marketing
Interamerican University
Bachelor's degree, Marketing
Optum September 2015 - Present
Optum August 2014 - Present
Exactus Pharmacy Solutions for Wellcare, Connextions January 2014 - August 2014
Connextions October 2012 - January 2014
Sykes June 2009 - October 2012
Pharmacy One Pro October 2007 - March 2008
Las Americas Bakery April 2006 - October 2007
Skills
Customer Service, Compliance, Data Entry, Call Centers, Enrollment Services, Open Enrollment, Bilingual, Medical Billing, Medical Records, Healthcare, Health Insurance, Quality Assurance, Quality Control, Adherence, Windows, Apple, Spanish-speaking, Spanish-English, Medicare Advantage, Medicare Prescription..., Medicare, Telecommunications, Telephone Skills, Windows 7, Process Improvement, Customer Experience, Customer Retention, Technical Support, Strategic Planning, HIPAA, Troubleshooting, Call Center Development, Software Documentation, Customer Satisfaction, Management, Leadership, Marketing, Training, Managed Care, Access, Team Leadership, ICD-9, Teamwork, Team-oriented, Mac, Appointment Scheduling, Committed to Customer..., Customer Oriented, Certified Trainer, Bilingual-English/Spanis...
Education
University of Puerto Rico-Rio Piedras 1996 — 1999
Associate of Arts (A.A.), Marketing
Interamerican University
Bachelor's degree, Marketing
Beverly Holman's Sykes Experience March 2013 - September 2013
Job Call Representative at Connextions
Industry Human Resources
Experience
Connextions October 2013 - Present
Sykes March 2013 - September 2013
The Talbott Tavern April 2012 - January 2013
Skills
Customer Service, Always Punctual, Positive Can-do Attitude, Positive Team Player, Psychology, Sociology, Maintaining Strong...
Education
University of Louisville 2011 — 2016
Associate of Arts and Sciences (A.A.S.), Sociology
Western Kentucky University
Associate of Arts (A.A.), Sociology
Connextions October 2013 - Present
Sykes March 2013 - September 2013
The Talbott Tavern April 2012 - January 2013
Skills
Customer Service, Always Punctual, Positive Can-do Attitude, Positive Team Player, Psychology, Sociology, Maintaining Strong...
Education
University of Louisville 2011 — 2016
Associate of Arts and Sciences (A.A.S.), Sociology
Western Kentucky University
Associate of Arts (A.A.), Sociology
Jesse James Batuto Jesse James Batuto's Sykes Experience December 2003 - July 2004
Job Technical Support Specialist
Industry Information Technology and Services
Experience
D-Wave Systems Inc. May 2013 - Present
IBM Canada / Lululemon Athletics October 2012 - January 2013
NovaGold Resources Inc. May 2012 - October 2012
AT&T February 2009 - December 2011
UBS Global Asset Management April 2008 - October 2008
GE September 2006 - March 2008
Unlimited Solutions Corporation October 2004 - August 2006
Sykes December 2003 - July 2004
Fujitsu September 2002 - October 2003
Skills
Vendor Management, Microsoft SQL Server, Data Center, Technical Support, Windows, System Administration, Active Directory, Disaster Recovery, Windows Server, Troubleshooting, Microsoft Exchange, Help Desk Support, Servers
Education
University of San Jose - Recoletos 1997 — 2002
BS Computer Engineering
D-Wave Systems Inc. May 2013 - Present
IBM Canada / Lululemon Athletics October 2012 - January 2013
NovaGold Resources Inc. May 2012 - October 2012
AT&T February 2009 - December 2011
UBS Global Asset Management April 2008 - October 2008
GE September 2006 - March 2008
Unlimited Solutions Corporation October 2004 - August 2006
Sykes December 2003 - July 2004
Fujitsu September 2002 - October 2003
Skills
Vendor Management, Microsoft SQL Server, Data Center, Technical Support, Windows, System Administration, Active Directory, Disaster Recovery, Windows Server, Troubleshooting, Microsoft Exchange, Help Desk Support, Servers
Education
University of San Jose - Recoletos 1997 — 2002
BS Computer Engineering
Bertrand Parent's Sykes Experience December 2013 - Present
Job Team Lead, Global IT Infrastructure at Sykes
Industry Information Technology and Services
Experience
Sykes December 2013 - Present
Sykes October 2006 - December 2013
Circuit City November 2004 - July 2006
Sykes August 2003 - October 2004
Skills
Troubleshooting, Hardware, IT Management, Information Technology, Active Directory, Microsoft SQL Server, Technical Support, Windows Server, SQL, System Administration, SharePoint, Business Analysis, Business Intelligence, Servers, Technical Documentation, Vendor Management, Training, Team Leadership
Education
University of South Florida 2012 — 2016
Bachelor's Degree, Applied Science in Information Technology, 3.4
Hillsborough Community College 2003 — 2010
Computer Information Analyst (AS.C.I.A.), Information Technology, 3.3
Sykes December 2013 - Present
Sykes October 2006 - December 2013
Circuit City November 2004 - July 2006
Sykes August 2003 - October 2004
Skills
Troubleshooting, Hardware, IT Management, Information Technology, Active Directory, Microsoft SQL Server, Technical Support, Windows Server, SQL, System Administration, SharePoint, Business Analysis, Business Intelligence, Servers, Technical Documentation, Vendor Management, Training, Team Leadership
Education
University of South Florida 2012 — 2016
Bachelor's Degree, Applied Science in Information Technology, 3.4
Hillsborough Community College 2003 — 2010
Computer Information Analyst (AS.C.I.A.), Information Technology, 3.3
Steven Pope-Coney's Sykes Experience June 2004 - November 2012
Job Loan Specialist at Cenlar FSB
Industry Telecommunications
Experience
Cenlar FSB December 2014 - Present
Aerotek 2013 - 2014
Sykes June 2004 - November 2012
Walmart October 2001 - January 2002
Skills
Call Centers, Vendor Management, Customer Service, Networking, Management, Technical Support, Software Documentation, Customer Satisfaction, Customer Experience, Troubleshooting
Education
University of Phoenix 2011 — 2015
Assoicates Degree, Information Technology
Neshaminy High School 2000 — 2003
High School Diploma, General Studies
Cenlar FSB December 2014 - Present
Aerotek 2013 - 2014
Sykes June 2004 - November 2012
Walmart October 2001 - January 2002
Skills
Call Centers, Vendor Management, Customer Service, Networking, Management, Technical Support, Software Documentation, Customer Satisfaction, Customer Experience, Troubleshooting
Education
University of Phoenix 2011 — 2015
Assoicates Degree, Information Technology
Neshaminy High School 2000 — 2003
High School Diploma, General Studies
Clarence Brackett III Clarence Brackett III's Sykes Experience June 2014 - May 2015
Job Billing/Payment Specialist at Sykes
Industry Insurance
Experience
United Health One January 2013 - Present
Assurant Health March 2013 - Present
Aflac January 2013 - July 2015
Sykes June 2014 - May 2015
H&R Block January 2013 - April 2014
American General Life and Accident July 2012 - November 2012
Primerica June 2011 - April 2012
ARAMARK October 2009 - October 2011
University of South Alabama August 2006 - August 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Restaurants, Event Planning, Public Speaking, Restaurant Management, Sales, Food & Beverage, Inventory Management, Food, Strategic Planning, Disability Insurance, Team Building, Term Life Insurance, Marketing, Leadership
Education
University of South Alabama 2004 — 2009
Bachelor of Science (BS), Meteorology
United Health One January 2013 - Present
Assurant Health March 2013 - Present
Aflac January 2013 - July 2015
Sykes June 2014 - May 2015
H&R Block January 2013 - April 2014
American General Life and Accident July 2012 - November 2012
Primerica June 2011 - April 2012
ARAMARK October 2009 - October 2011
University of South Alabama August 2006 - August 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Restaurants, Event Planning, Public Speaking, Restaurant Management, Sales, Food & Beverage, Inventory Management, Food, Strategic Planning, Disability Insurance, Team Building, Term Life Insurance, Marketing, Leadership
Education
University of South Alabama 2004 — 2009
Bachelor of Science (BS), Meteorology
Adit Patel's Sykes Experience February 2014 - August 2014
Job Sustainability Fellow at USF Office of Sustainability
Industry Environmental Services
Experience
University of South Florida July 2015 - Present
USF Office of Sustainability January 2015 - Present
USF Green Energy Council October 2013 - Present
National Energy Technology Laboratory February 2015 - August 2015
Bright Solar Systems March 2015 - May 2015
The Sustany Foundation January 2015 - May 2015
Sykes February 2014 - August 2014
Environmental Protection Commission May 2013 - January 2014
WaterAtlas May 2013 - December 2013
Skills
Sustainability, Environmental Science, Environmental Awareness, Environmental Policy, Research, Water Quality, Renewable Energy, Project Management, Strategic Planning
Education
University of South Florida 2014 — 2015
Masters in Global Sustainability, Water and Energy Concentration
University of South Florida 2009 — 2013
Bachelor of Science (BS), Environmental Science and Policy
University of South Florida July 2015 - Present
USF Office of Sustainability January 2015 - Present
USF Green Energy Council October 2013 - Present
National Energy Technology Laboratory February 2015 - August 2015
Bright Solar Systems March 2015 - May 2015
The Sustany Foundation January 2015 - May 2015
Sykes February 2014 - August 2014
Environmental Protection Commission May 2013 - January 2014
WaterAtlas May 2013 - December 2013
Skills
Sustainability, Environmental Science, Environmental Awareness, Environmental Policy, Research, Water Quality, Renewable Energy, Project Management, Strategic Planning
Education
University of South Florida 2014 — 2015
Masters in Global Sustainability, Water and Energy Concentration
University of South Florida 2009 — 2013
Bachelor of Science (BS), Environmental Science and Policy
Celena Wolverton's Sykes Experience October 2013 - January 2014
Job Virtual Assistant at Wolf Admin Services
Industry Telecommunications
Experience
WOLF Admin Services December 2013 - Present
Sykes October 2013 - January 2014
Moscow Wild at Art January 2013 - June 2013
University of Idaho July 2008 - November 2008
Valley County Juvenile Detention Center June 2004 - August 2005
Skills
Painting, Customer Service, Art, Photography, Microsoft Office, Photoshop, Event Management, Event Planning, Social Media, Graphic Design, Fine Art, Microsoft Word, Public Speaking, Microsoft Excel, Blogging, Blogging Software, Holistic Health, Holistic Education, Holistic Medicine, Criminal Justice, Proofreading, Editing, Social Networking, WordPress, Data Entry
Education
Hawthorn University 2013 — 2015
Nutrition Consultant Ceritification, Holistic Nutrition
University of Idaho 2010 — 2011
Sociology and Anthropology
University of Phoenix 2006 — 2008
Associate of Arts (AA), Criminal Justice and Corrections
WOLF Admin Services December 2013 - Present
Sykes October 2013 - January 2014
Moscow Wild at Art January 2013 - June 2013
University of Idaho July 2008 - November 2008
Valley County Juvenile Detention Center June 2004 - August 2005
Skills
Painting, Customer Service, Art, Photography, Microsoft Office, Photoshop, Event Management, Event Planning, Social Media, Graphic Design, Fine Art, Microsoft Word, Public Speaking, Microsoft Excel, Blogging, Blogging Software, Holistic Health, Holistic Education, Holistic Medicine, Criminal Justice, Proofreading, Editing, Social Networking, WordPress, Data Entry
Education
Hawthorn University 2013 — 2015
Nutrition Consultant Ceritification, Holistic Nutrition
University of Idaho 2010 — 2011
Sociology and Anthropology
University of Phoenix 2006 — 2008
Associate of Arts (AA), Criminal Justice and Corrections
Sabine Palumbo Sabine Palumbo's Sykes Experience August 2014 - Present
Job Retail, customer service
Industry Real Estate
Experience
Sykes August 2014 - Present
Sykes May 2013 - Present
Sears Holdings Corporation June 2006 - Present
ISGN October 2010 - October 2012
Skills
Customer Service, Credit, Retail, Microsoft Excel, Access, Call Center, Microsoft Word, Management, Call Centers, Sales, Customer Experience, Telephone Skills, Customer Satisfaction
Education
University of Hawaii at Manoa 1989 — 1994
BA, Broadcast Journalism
Sykes August 2014 - Present
Sykes May 2013 - Present
Sears Holdings Corporation June 2006 - Present
ISGN October 2010 - October 2012
Skills
Customer Service, Credit, Retail, Microsoft Excel, Access, Call Center, Microsoft Word, Management, Call Centers, Sales, Customer Experience, Telephone Skills, Customer Satisfaction
Education
University of Hawaii at Manoa 1989 — 1994
BA, Broadcast Journalism
Johanna Mosqueda Johanna Mosqueda's Sykes Experience June 2011 - December 2011
Job Lead Generator
Industry Accounting
Experience
Indinero October 2012 - October 2013
ePerformax March 2012 - August 2012
Convergys January 2011 - January 2012
Sykes June 2011 - December 2011
Opinionology November 2005 - January 2007
Skills
Call Centers, BPO, Customer Satisfaction, Customer Experience, Technical Support, Customer Service, Contact Centers, Troubleshooting, Inbound Marketing, Microsoft Office, Outsourcing, Customer Support, Microsoft Excel, Telemarketing, Management, Windows 7, Time Management, Leadership
Education
University of San Carlos
Indinero October 2012 - October 2013
ePerformax March 2012 - August 2012
Convergys January 2011 - January 2012
Sykes June 2011 - December 2011
Opinionology November 2005 - January 2007
Skills
Call Centers, BPO, Customer Satisfaction, Customer Experience, Technical Support, Customer Service, Contact Centers, Troubleshooting, Inbound Marketing, Microsoft Office, Outsourcing, Customer Support, Microsoft Excel, Telemarketing, Management, Windows 7, Time Management, Leadership
Education
University of San Carlos
Roberta Cheadle Roberta Cheadle's Sykes Experience May 2011 - October 2012
Job Call Center Experienced
Industry Consumer Goods
Experience
Sykes May 2011 - October 2012
PRN Medical Staffing October 2010 - October 2012
Van Buren Health and Rehab December 2008 - October 2009
Skills
AS400 system, Microsoft Word, Microsoft Excel, Microsoft Office, LAMP, PowerPoint, Photoshop, Outlook, Internet, Customer Service, Leadership, Mathematics
Education
University of Phoenix 2006 — 2008
Western Oklahoma State College 2004 — 2005
Sykes May 2011 - October 2012
PRN Medical Staffing October 2010 - October 2012
Van Buren Health and Rehab December 2008 - October 2009
Skills
AS400 system, Microsoft Word, Microsoft Excel, Microsoft Office, LAMP, PowerPoint, Photoshop, Outlook, Internet, Customer Service, Leadership, Mathematics
Education
University of Phoenix 2006 — 2008
Western Oklahoma State College 2004 — 2005
Melissa Milner-Wright's Sykes Experience May 2013 - Present
Job Flex Recruiter Mentor Customer Support Specialist at Sykes
Industry Hospital & Health Care
Experience
Sykes May 2013 - Present
Burke's Outlet July 2012 - May 2013
Stay at home mom September 2009 - July 2012
Skills
Customer Service, Team Building, Microsoft Office, Leadership, Communication, Technology, Recruiting, Case Managment, Mentoring, Sales, Coaching, Training, Process Improvement, Social Networking, Case Management, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Project Management
Education
University of Phoenix 2014 — 2018
Bachelor of Arts (B.A.), Business systems analysis, 3.7
Foursquare Christian Academy 1996 — 1998
GED, Computer Science, calculus
Sykes May 2013 - Present
Burke's Outlet July 2012 - May 2013
Stay at home mom September 2009 - July 2012
Skills
Customer Service, Team Building, Microsoft Office, Leadership, Communication, Technology, Recruiting, Case Managment, Mentoring, Sales, Coaching, Training, Process Improvement, Social Networking, Case Management, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Project Management
Education
University of Phoenix 2014 — 2018
Bachelor of Arts (B.A.), Business systems analysis, 3.7
Foursquare Christian Academy 1996 — 1998
GED, Computer Science, calculus
Donald Young Donald Young's Sykes Experience March 2013 - February 2014
Job Site Administrator
Industry Consumer Electronics
Experience
Sykes Enterprises, Inc. May 2015 - Present
eBay Inc October 2014 - Present
SMARTECH & Associates, LP March 2013 - February 2014
Sykes March 2013 - February 2014
Dole Food Company August 2008 - June 2012
Young-Denny Enterprises Inc July 2006 - February 2008
Cox Communications May 1998 - August 2006
Skills
Troubleshooting, Data Center, Disaster Recovery, Vendor Management, Servers, Routers, Switches, Active Directory, Windows Server, Software Installation, Windows, Technical Support, VPN, VMware, VoIP, LAN-WAN, SAN, Visio, Information Technology, Networking, Wireless Networking, Operating Systems, DHCP, IT Operations, Security
Education
Academy Of Business College 1996 — 1998
Information Technology
University of Phoenix
Microsoft Certification
Sykes Enterprises, Inc. May 2015 - Present
eBay Inc October 2014 - Present
SMARTECH & Associates, LP March 2013 - February 2014
Sykes March 2013 - February 2014
Dole Food Company August 2008 - June 2012
Young-Denny Enterprises Inc July 2006 - February 2008
Cox Communications May 1998 - August 2006
Skills
Troubleshooting, Data Center, Disaster Recovery, Vendor Management, Servers, Routers, Switches, Active Directory, Windows Server, Software Installation, Windows, Technical Support, VPN, VMware, VoIP, LAN-WAN, SAN, Visio, Information Technology, Networking, Wireless Networking, Operating Systems, DHCP, IT Operations, Security
Education
Academy Of Business College 1996 — 1998
Information Technology
University of Phoenix
Microsoft Certification
Teri Lancaster Teri Lancaster's Sykes Experience August 2013 - Present
Job Out of the Box Solution Oriented Thinker
Industry Hospital & Health Care
Experience
AMI Kids YES Program July 2014 - Present
AMI Kids YES Program January 2012 - Present
Sykes August 2013 - Present
Prois Hunting Apparel September 2011 - Present
Bowhunting.com January 2014 - Present
Out of the Box Solutions SME October 2013 - December 2014
Ladies in Camo January 2012 - January 2014
Moffitt Cancer Center March 1999 - July 2013
Skills
Training, Management, Process Improvement, Project Management, Social Media, Leadership, Social Networking, Social Media Marketing, Advertising, Newsletters, Coaching, Public Relations, Editing, Public Speaking, Healthcare, Team Building, Human Resources, Blogging, Customer Service, Marketing, Microsoft Excel, Microsoft Office, Marketing Strategy, Event Planning, Trade Shows, Microsoft Word, Facebook, Hospitals, Nonprofits, Online Marketing, Marketing Communications, Strategic Planning, Interviews, Recruiting, Press Releases, Organizational..., Online Advertising, Media Relations, Data Analysis, Community Outreach, Fundraising, Leadership Development, Healthcare Consulting, Employee Relations, Copywriting, Internal Communications, Access, Performance Management, Business Process..., Budgets
Education
Prosci
Change Management Training
University of South Florida
Bachelor of Arts (B.A.), Communication, General
Hillsborough Community College
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Villanova University
Lean Six Sigma, Lean Six Sigma
AMI Kids YES Program July 2014 - Present
AMI Kids YES Program January 2012 - Present
Sykes August 2013 - Present
Prois Hunting Apparel September 2011 - Present
Bowhunting.com January 2014 - Present
Out of the Box Solutions SME October 2013 - December 2014
Ladies in Camo January 2012 - January 2014
Moffitt Cancer Center March 1999 - July 2013
Skills
Training, Management, Process Improvement, Project Management, Social Media, Leadership, Social Networking, Social Media Marketing, Advertising, Newsletters, Coaching, Public Relations, Editing, Public Speaking, Healthcare, Team Building, Human Resources, Blogging, Customer Service, Marketing, Microsoft Excel, Microsoft Office, Marketing Strategy, Event Planning, Trade Shows, Microsoft Word, Facebook, Hospitals, Nonprofits, Online Marketing, Marketing Communications, Strategic Planning, Interviews, Recruiting, Press Releases, Organizational..., Online Advertising, Media Relations, Data Analysis, Community Outreach, Fundraising, Leadership Development, Healthcare Consulting, Employee Relations, Copywriting, Internal Communications, Access, Performance Management, Business Process..., Budgets
Education
Prosci
Change Management Training
University of South Florida
Bachelor of Arts (B.A.), Communication, General
Hillsborough Community College
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Villanova University
Lean Six Sigma, Lean Six Sigma
Jaime Garza Jaime Garza's Sykes Experience 1999 - 1999
Job at AGCO Corporation
Industry Machinery
Experience
AGCO Corporation November 2013 - Present
Suwanee Creek HOA 2013 - 2015
AGCO Corporation June 2010 - October 2013
AGCO Corporation September 2007 - June 2010
AGCO Corporation March 2005 - September 2007
Stanley Healthcare Solutions 1995 - 2005
Sykes 1999 - 1999
Skills
Budgeting, Forecasting, Financial Reporting, Accounting, Financial Analysis, Manufacturing, Product Development, Assembly, Costing, Automation, General Ledger, Accounts Payable, Strategic Planning, Financial Modeling, Internal Controls, Analysis, Cost Accounting, Accounts Receivable, Variance Analysis, GAAP, Financial Accounting, Cash Flow, Inventory Management, Balance, P&L, Financial Management, Accruals, Excel, Fixed Assets, SOX, Reconciliation, Supervisory Skills, Consolidation, Integration, Hyperion, Margin Analysis, Pivot Tables, JD Edwards, Reconciliations, Ad Hoc Reporting, Essbase, Financial Forecasting, Journal Entries, Cost Analysis, MIS, Great Plains, Business Overhead..., Project Cost, Capital Projects, Budgets
Education
University of Nebraska-Lincoln 1993 — 1998
BSBA, Accounting, International Business, Management Information Systems
AGCO Corporation November 2013 - Present
Suwanee Creek HOA 2013 - 2015
AGCO Corporation June 2010 - October 2013
AGCO Corporation September 2007 - June 2010
AGCO Corporation March 2005 - September 2007
Stanley Healthcare Solutions 1995 - 2005
Sykes 1999 - 1999
Skills
Budgeting, Forecasting, Financial Reporting, Accounting, Financial Analysis, Manufacturing, Product Development, Assembly, Costing, Automation, General Ledger, Accounts Payable, Strategic Planning, Financial Modeling, Internal Controls, Analysis, Cost Accounting, Accounts Receivable, Variance Analysis, GAAP, Financial Accounting, Cash Flow, Inventory Management, Balance, P&L, Financial Management, Accruals, Excel, Fixed Assets, SOX, Reconciliation, Supervisory Skills, Consolidation, Integration, Hyperion, Margin Analysis, Pivot Tables, JD Edwards, Reconciliations, Ad Hoc Reporting, Essbase, Financial Forecasting, Journal Entries, Cost Analysis, MIS, Great Plains, Business Overhead..., Project Cost, Capital Projects, Budgets
Education
University of Nebraska-Lincoln 1993 — 1998
BSBA, Accounting, International Business, Management Information Systems
Bryan Dent Bryan Dent's Sykes Experience September 2002 - November 2006
Job CoFounder & CTO at Dently
Industry Information Technology and Services
Experience
Totally Tourist March 2015 - Present
Dently January 2012 - Present
PwC October 2009 - Present
Pro Logix Technologies, Inc February 2010 - September 2012
TwoConnect January 2008 - May 2009
Charles River Laboratories March 2009 - April 2009
L'Oreal Paris USA March 2008 - September 2008
Catalina Marketing August 2007 - January 2008
Pinson Communications November 2006 - August 2007
Sykes September 2002 - November 2006
Skills
ASP.NET, Titanium Mobile, WCF, SQL Server, LINQ, Apple, iOS development, Node.js, Jade, C#, .NET, JavaScript, HTML 5, BizTalk, SharePoint, Android Development, Mac OS X, Microsoft SQL Server, SQL, Mobile Applications, Linux, ASP.NET MVC, Enterprise Software, Android, XML, MySQL, Web Applications, VB.NET, AJAX, WPF, Databases, IIS, OOP, Amazon Web Services..., Test Driven Development, CSS, Entity Framework, Oracle, Web Services
Education
University of South Florida 1999 — 2001
Computer Science
Totally Tourist March 2015 - Present
Dently January 2012 - Present
PwC October 2009 - Present
Pro Logix Technologies, Inc February 2010 - September 2012
TwoConnect January 2008 - May 2009
Charles River Laboratories March 2009 - April 2009
L'Oreal Paris USA March 2008 - September 2008
Catalina Marketing August 2007 - January 2008
Pinson Communications November 2006 - August 2007
Sykes September 2002 - November 2006
Skills
ASP.NET, Titanium Mobile, WCF, SQL Server, LINQ, Apple, iOS development, Node.js, Jade, C#, .NET, JavaScript, HTML 5, BizTalk, SharePoint, Android Development, Mac OS X, Microsoft SQL Server, SQL, Mobile Applications, Linux, ASP.NET MVC, Enterprise Software, Android, XML, MySQL, Web Applications, VB.NET, AJAX, WPF, Databases, IIS, OOP, Amazon Web Services..., Test Driven Development, CSS, Entity Framework, Oracle, Web Services
Education
University of South Florida 1999 — 2001
Computer Science
Shaila Taylor Shaila Taylor's Sykes Experience September 2013 - October 2013
Job Administrative Assistant
Industry Banking
Experience
Dunbar Armored April 2014 - May 2015
Sykes September 2013 - October 2013
CVS Caremark Corporation June 2013 - September 2013
The Home Depot March 2010 - June 2013
Rent-A-Center March 2007 - August 2009
Skills
Great communications..., Customer Service, Customer Satisfaction, Customer Engagement, Collections, Deliveries, Computers, PowerPoint, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Process Improvement
Education
University of Phoenix 2009 — 2012
Associate's degree, MEDICAL CODING AND BILLER
Scott's branch high school 2000 — 2004
Diploma, Basic Skills and Developmental/Remedial Education
Dunbar Armored April 2014 - May 2015
Sykes September 2013 - October 2013
CVS Caremark Corporation June 2013 - September 2013
The Home Depot March 2010 - June 2013
Rent-A-Center March 2007 - August 2009
Skills
Great communications..., Customer Service, Customer Satisfaction, Customer Engagement, Collections, Deliveries, Computers, PowerPoint, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Process Improvement
Education
University of Phoenix 2009 — 2012
Associate's degree, MEDICAL CODING AND BILLER
Scott's branch high school 2000 — 2004
Diploma, Basic Skills and Developmental/Remedial Education
Dallas Jordan's Sykes Experience May 2010 - August 2010
Job Nursing Student at the University of Kentucky
Industry Higher Education
Experience
Churchill Downs May 2010 - Present
Sykes May 2010 - August 2010
Wendy's October 2009 - August 2010
Skills
Written Skills, Communications Strategy, Hard Worker, Perfectionist, Marketing Communications, Team Leadership, Social Networking
Education
University of Kentucky 2010 — 2015
College of Nusing
Churchill Downs May 2010 - Present
Sykes May 2010 - August 2010
Wendy's October 2009 - August 2010
Skills
Written Skills, Communications Strategy, Hard Worker, Perfectionist, Marketing Communications, Team Leadership, Social Networking
Education
University of Kentucky 2010 — 2015
College of Nusing
Joe Sweeney Joe Sweeney's Sykes Experience 2000 - 2000
Job Sr. Contact Center Engineer/Cisco Pro Services Team Lead
Industry Information Technology and Services
Experience
Aceyus, Inc May 2007 - Present
Wachovia 2000 - 2007
Sykes 2000 - 2000
Clarke American 1994 - 2000
Skills
Cisco Call Manager, Cisco Technologies, CTI, Unified Communications, ACD, Telephony, Contact Centers, Call Center, Genesys, UCCE, IVR, Call Centers, Cisco ICM, Call Routing, Aspect, Vendor Management, Integration, VoIP, SIP, Telecommunications, Avaya, Cisco UCCE, Cisco UCCX, Aceyus, Microsoft SQL Server, ICM, Business Analysis, Software Project..., System Deployment, CVP, SQL, Cisco, Cisco CVP, Aspect ACD, T-SQL, SharePoint, Aceyus RealDirector, Aceyus SEAL, Aceyus Product Suite, VMware ESX
Education
University of North Carolina at Charlotte - Belk College of Business 1995 — 2001
Bachelor of Science, Management Information Systems
Aceyus, Inc May 2007 - Present
Wachovia 2000 - 2007
Sykes 2000 - 2000
Clarke American 1994 - 2000
Skills
Cisco Call Manager, Cisco Technologies, CTI, Unified Communications, ACD, Telephony, Contact Centers, Call Center, Genesys, UCCE, IVR, Call Centers, Cisco ICM, Call Routing, Aspect, Vendor Management, Integration, VoIP, SIP, Telecommunications, Avaya, Cisco UCCE, Cisco UCCX, Aceyus, Microsoft SQL Server, ICM, Business Analysis, Software Project..., System Deployment, CVP, SQL, Cisco, Cisco CVP, Aspect ACD, T-SQL, SharePoint, Aceyus RealDirector, Aceyus SEAL, Aceyus Product Suite, VMware ESX
Education
University of North Carolina at Charlotte - Belk College of Business 1995 — 2001
Bachelor of Science, Management Information Systems
Joseph Pifferrer Joseph Pifferrer's Sykes Experience January 2015 - Present
Job Customer Service Representative at Asurion
Industry Information Technology and Services
Experience
Asurion March 2015 - Present
Sykes January 2015 - Present
RayCoach April 2013 - Present
US Census Bureau March 2009 - August 2010
American Museum of Natural History August 2007 - February 2008
New York Compensation Insurance Rating Board January 1998 - November 2005
Skills
Customer Service, Microsoft Office, Office Administration, Leadership, Training, Time Management, Payroll, Interviews, Databases, Spreadsheets, Data Entry, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Process Scheduler, Management, Data Analysis
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Information Technology
University of Phoenix 2012 — 2013
Associate of Arts (AA), Information Technology, 3.98
Eastern York High School 1991 — 1993
Academic Diploma, Academics
Asurion March 2015 - Present
Sykes January 2015 - Present
RayCoach April 2013 - Present
US Census Bureau March 2009 - August 2010
American Museum of Natural History August 2007 - February 2008
New York Compensation Insurance Rating Board January 1998 - November 2005
Skills
Customer Service, Microsoft Office, Office Administration, Leadership, Training, Time Management, Payroll, Interviews, Databases, Spreadsheets, Data Entry, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Process Scheduler, Management, Data Analysis
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Information Technology
University of Phoenix 2012 — 2013
Associate of Arts (AA), Information Technology, 3.98
Eastern York High School 1991 — 1993
Academic Diploma, Academics
Eryck Nelson Eryck Nelson's Sykes Experience September 2013 - Present
Job Call Center Supervisor at NCO Group
Industry Wireless
Experience
Sykes September 2013 - Present
NCO Group February 2015 - August 2015
Cumberland County Department of Social Services November 2012 - August 2013
Crate & Barrel July 2010 - September 2010
McDonald's Corporation February 2008 - March 2010
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Maintenance, Warehousing, Cashiering, Fast Food, Truckload, XP, Windows 7, Dreamweaver, Windows Vista, LAN-WAN, Network Hardware, Web Design, Security Protocols, Microsoft Office, Mac OS, PowerPoint, Project Management, Waterfall, Customer Service, Case Managment, Team Leadership, Troubleshooting, Telephone Skills, Internet Explorer, Hardware, Outlook, Windows XP Pro, Laptops, Microsoft Office 2007, Access, Windows, Printers, Data Entry, Software Installation, Facebook, Gmail, Yahoo, Help Desk Support, System Administration, Networking, Management, Windows XP, Case Management, Leadership, Training, Microsoft Excel, Team Building
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology Project Management
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (AAIT), Information Technology, 2.85
Kings Mountain High 2003 — 2008
High School Diploma
Sykes September 2013 - Present
NCO Group February 2015 - August 2015
Cumberland County Department of Social Services November 2012 - August 2013
Crate & Barrel July 2010 - September 2010
McDonald's Corporation February 2008 - March 2010
Skills
Computer Hardware, Computer Science, Computer Repair, Computer Maintenance, Warehousing, Cashiering, Fast Food, Truckload, XP, Windows 7, Dreamweaver, Windows Vista, LAN-WAN, Network Hardware, Web Design, Security Protocols, Microsoft Office, Mac OS, PowerPoint, Project Management, Waterfall, Customer Service, Case Managment, Team Leadership, Troubleshooting, Telephone Skills, Internet Explorer, Hardware, Outlook, Windows XP Pro, Laptops, Microsoft Office 2007, Access, Windows, Printers, Data Entry, Software Installation, Facebook, Gmail, Yahoo, Help Desk Support, System Administration, Networking, Management, Windows XP, Case Management, Leadership, Training, Microsoft Excel, Team Building
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology Project Management
University of Phoenix 2011 — 2012
Associate of Arts and Sciences (AAIT), Information Technology, 2.85
Kings Mountain High 2003 — 2008
High School Diploma
Lakendra Johnson Lakendra Johnson's Sykes Experience February 2011 - August 2011
Job Fiscal Support Analyst II at Tax Support Service
Industry Accounting
Experience
Tax Support Service February 2015 - Present
Shepard's Center June 2014 - Present
Community Link NC February 2014 - Present
Harris Teeter September 2013 - Present
Coca-Cola Bottling Company United, Inc. July 2014 - November 2014
Connextions September 2012 - February 2014
Sykes February 2011 - August 2011
Skills
Accounts Receivable, Accounts Payable, Payroll, Access, Microsoft Excel, Data Entry, QuickBooks, Outlook, Accounting, Invoicing, Process Improvement, Microsoft Office, Account Reconciliation, Customer Service, Spreadsheets
Education
University of Phoenix 2015 — 2016
Master of Business Administration (MBA), Accounting, 4.0
Voorhees College 2006 — 2011
Accounting, Health/Health Care Administration/Management
Goodwill Training and Employment Center
Banking and Financial Support Services
Tax Support Service February 2015 - Present
Shepard's Center June 2014 - Present
Community Link NC February 2014 - Present
Harris Teeter September 2013 - Present
Coca-Cola Bottling Company United, Inc. July 2014 - November 2014
Connextions September 2012 - February 2014
Sykes February 2011 - August 2011
Skills
Accounts Receivable, Accounts Payable, Payroll, Access, Microsoft Excel, Data Entry, QuickBooks, Outlook, Accounting, Invoicing, Process Improvement, Microsoft Office, Account Reconciliation, Customer Service, Spreadsheets
Education
University of Phoenix 2015 — 2016
Master of Business Administration (MBA), Accounting, 4.0
Voorhees College 2006 — 2011
Accounting, Health/Health Care Administration/Management
Goodwill Training and Employment Center
Banking and Financial Support Services
Nate Kinsell Nate Kinsell's Sykes Experience 2002 - 2013
Job Payroll Specialist at Paychex
Industry Outsourcing/Offshoring
Experience
Paychex 2014 - Present
Sykes 2002 - 2013
Skills
Employee Benefits, Benefits Administration, Onboarding, HRIS, BPO, ADP Payroll, Performance Management, HR Policies, Human Resources, Employee Relations, Call Centers, Deferred Compensation, Payroll
Education
University of Hartford 1997 — 1999
Paychex 2014 - Present
Sykes 2002 - 2013
Skills
Employee Benefits, Benefits Administration, Onboarding, HRIS, BPO, ADP Payroll, Performance Management, HR Policies, Human Resources, Employee Relations, Call Centers, Deferred Compensation, Payroll
Education
University of Hartford 1997 — 1999
Lindsey Hinz Lindsey Hinz's Sykes Experience September 2005 - September 2006
Job at
Industry Information Technology and Services
Experience
The University of Arizona December 2012 - Present
Mintec October 2012 - Present
Miraval Resorts May 2011 - July 2012
Miraval Resorts May 2010 - May 2011
Clearwire October 2009 - December 2009
Clearwire September 2008 - October 2009
Clearwire March 2008 - August 2008
Sykes September 2005 - September 2006
Skills
Network & Systems..., Network & Systems..., Network Discovery &..., Virtualization..., Strategic Technology..., Nortel/Avaya..., Major Software/Systems..., Systems Security &..., Technical Writing..., Troubleshooting, Windows Server, System Administration, TCP/IP, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science in Information Technology/Business System Analyst (BSIT/BSA), Information Technology
University of Phoenix Axia College 2006 — 2008
Associates of Arts in Information Technology (AAIT), Information Technology, 3.54
The University of Arizona December 2012 - Present
Mintec October 2012 - Present
Miraval Resorts May 2011 - July 2012
Miraval Resorts May 2010 - May 2011
Clearwire October 2009 - December 2009
Clearwire September 2008 - October 2009
Clearwire March 2008 - August 2008
Sykes September 2005 - September 2006
Skills
Network & Systems..., Network & Systems..., Network Discovery &..., Virtualization..., Strategic Technology..., Nortel/Avaya..., Major Software/Systems..., Systems Security &..., Technical Writing..., Troubleshooting, Windows Server, System Administration, TCP/IP, Technical Support
Education
University of Phoenix 2012 — 2014
Bachelor of Science in Information Technology/Business System Analyst (BSIT/BSA), Information Technology
University of Phoenix Axia College 2006 — 2008
Associates of Arts in Information Technology (AAIT), Information Technology, 3.54
Benjamin Failing Benjamin Failing's Sykes Experience February 2015 - Present
Job Senior Manager Operations ManagementWorkforce Management
Industry Outsourcing/Offshoring
Experience
Sykes February 2015 - Present
Sykes July 2011 - Present
Advanced Call Center Technologies September 2009 - July 2011
WDS Global April 2008 - April 2009
E-LOAN April 2006 - January 2008
Burlington Coat Factory November 2000 - November 2004
Circuit City August 1998 - February 2000
Copeland's Sports 1990 - 1999
Skills
Operations Management, Call Center, Customer Satisfaction, Workforce Management, Customer Service, Customer Experience
Education
George Fox University 2009 — 2010
Management and Organizational Leadership
University of San Francisco 2000 — 2002
BS, MIS
Villanova University
Six Sigma Green Belt
Sykes February 2015 - Present
Sykes July 2011 - Present
Advanced Call Center Technologies September 2009 - July 2011
WDS Global April 2008 - April 2009
E-LOAN April 2006 - January 2008
Burlington Coat Factory November 2000 - November 2004
Circuit City August 1998 - February 2000
Copeland's Sports 1990 - 1999
Skills
Operations Management, Call Center, Customer Satisfaction, Workforce Management, Customer Service, Customer Experience
Education
George Fox University 2009 — 2010
Management and Organizational Leadership
University of San Francisco 2000 — 2002
BS, MIS
Villanova University
Six Sigma Green Belt
Helen Mukomel Helen Mukomel's Sykes Experience November 1999 - August 2000
Job Admin Support at Carnegie Mellon University
Industry Computer Software
Experience
Carnegie Mellon University January 2014 - Present
CCAC September 2014 - Present
Carnegie Mellon University August 2012 - January 2014
DeVry University March 2004 - February 2013
DeVry University October 2002 - March 2004
University of South Florida August 2000 - August 2002
University of South Florida August 2000 - December 2001
Sykes November 1999 - August 2000
Technical School of Communications September 1994 - April 1998
Skills
Java, Microsoft Office, Matlab, Unix, Linux, C, Microsoft Excel, Microsoft Word, C#, SQL, C/C++ STL, COBOL, Visual Studio, Visual C++, Visual C#, Word, Excel, PowerPoint, Access, LaTeX, Windows XP Professional, Windows 7, Windows 8, Photoshop
Education
University of South Florida 2000 — 2002
M.S., Computer Science
Kharkov National University of Radioelectronics 1989 — 1994
B.S. and M.S., Computer Science and Engineering
Carnegie Mellon University January 2014 - Present
CCAC September 2014 - Present
Carnegie Mellon University August 2012 - January 2014
DeVry University March 2004 - February 2013
DeVry University October 2002 - March 2004
University of South Florida August 2000 - August 2002
University of South Florida August 2000 - December 2001
Sykes November 1999 - August 2000
Technical School of Communications September 1994 - April 1998
Skills
Java, Microsoft Office, Matlab, Unix, Linux, C, Microsoft Excel, Microsoft Word, C#, SQL, C/C++ STL, COBOL, Visual Studio, Visual C++, Visual C#, Word, Excel, PowerPoint, Access, LaTeX, Windows XP Professional, Windows 7, Windows 8, Photoshop
Education
University of South Florida 2000 — 2002
M.S., Computer Science
Kharkov National University of Radioelectronics 1989 — 1994
B.S. and M.S., Computer Science and Engineering
Ruth Kegel Ruth Kegel's Sykes Experience May 2000 - September 2006
Job Life management, marketing, art and education.
Industry Entertainment
Experience
HomeWise Management Company April 2008 - 2010
Spring Air September 2006 - April 2008
Sykes May 2000 - September 2006
Skills
Newsletters, Press Releases, Outlook, Human Resources, Editing, Customer Service, Nonprofits, Management, Budgets, PowerPoint, Fundraising, Microsoft Excel, Microsoft Word, Time Management, Adobe Creative Suite, Project Management, Public Speaking, Marketing, Microsoft Office, Public Relations, Event Planning, Event Management, Writing
Education
University of South Florida 1982 — 2002
Bachelor's degree, Mass Communications/Advertising
HomeWise Management Company April 2008 - 2010
Spring Air September 2006 - April 2008
Sykes May 2000 - September 2006
Skills
Newsletters, Press Releases, Outlook, Human Resources, Editing, Customer Service, Nonprofits, Management, Budgets, PowerPoint, Fundraising, Microsoft Excel, Microsoft Word, Time Management, Adobe Creative Suite, Project Management, Public Speaking, Marketing, Microsoft Office, Public Relations, Event Planning, Event Management, Writing
Education
University of South Florida 1982 — 2002
Bachelor's degree, Mass Communications/Advertising
Larry H Hayes Jr's Sykes Experience October 2013 - November 2014
Job Customer Service Counselor at GEICO
Industry Insurance
Experience
GEICO February 2015 - Present
Sykes October 2013 - November 2014
Sykes July 2012 - October 2013
Convergys September 2008 - June 2012
First Data Teleservices Corporation July 2006 - December 2007
Barnes & Noble Booksellers September 1998 - May 2004
Skills
Call Centers, Customer Experience, Workforce Management, Management, Training, Call Center, Coaching, Customer Service, Leadership, Customer Satisfaction, Operations Management, Performance Management, Customer Retention, Team Management, Contact Centers, Telemarketing, •Highly proficient..., Sales, Retail, Customer Support, People Skills, Vendor Management, Sales Management, Change Management, Employee Relations, Team Leadership, Outsourcing, Employee Training, Process Improvement, •Excellent time..., •Client management,..., •Able to..., Microsoft Money, Team Building, Call Center Development, Employee Engagement, Human Resources, BPO, Forecasting, Service Delivery, Hiring, Leadership Development, Inbound Marketing, Avaya, Sla, Telecommunications, Outsourcing Management, Offshoring, Time Management, AT&T LEAP Certified
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Information Technology, 3.8
Winter Park High 1983 — 1985
High School Diploma, Regular/General High School/Secondary Diploma Program, 3.0
GEICO February 2015 - Present
Sykes October 2013 - November 2014
Sykes July 2012 - October 2013
Convergys September 2008 - June 2012
First Data Teleservices Corporation July 2006 - December 2007
Barnes & Noble Booksellers September 1998 - May 2004
Skills
Call Centers, Customer Experience, Workforce Management, Management, Training, Call Center, Coaching, Customer Service, Leadership, Customer Satisfaction, Operations Management, Performance Management, Customer Retention, Team Management, Contact Centers, Telemarketing, •Highly proficient..., Sales, Retail, Customer Support, People Skills, Vendor Management, Sales Management, Change Management, Employee Relations, Team Leadership, Outsourcing, Employee Training, Process Improvement, •Excellent time..., •Client management,..., •Able to..., Microsoft Money, Team Building, Call Center Development, Employee Engagement, Human Resources, BPO, Forecasting, Service Delivery, Hiring, Leadership Development, Inbound Marketing, Avaya, Sla, Telecommunications, Outsourcing Management, Offshoring, Time Management, AT&T LEAP Certified
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.75
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Information Technology, 3.8
Winter Park High 1983 — 1985
High School Diploma, Regular/General High School/Secondary Diploma Program, 3.0
Kimberly Alston Kimberly Alston's Sykes Experience January 2010 - July 2011
Job Computer Lab Manager
Industry Education Management
Experience
Sumter School District Two Instructor June 2014 - Present
Sumter School District Two August 2014 - May 2015
Sumter Behavioral Health Services March 2012 - August 2014
Sykes January 2010 - July 2011
Goodwill Industries International October 2005 - December 2009
Skills
Telecommunications, Wireless, Customer Service, Project Management, Technical Support, Administrative..., Outlook, Team Leadership, Customer Satisfaction, Customer Experience, Call Centers, Troubleshooting, Training, Management, Leadership, Teamwork, Data Entry, Telephone Skills, Computer Hardware, Microsoft Office, Office Administration, Team Building, Recruiting, Office Management, Program Management, Team Management, Microsoft Word, Microsoft Excel, PowerPoint, Employee Training, Data Analysis, Administration, Customer Retention, Time Management
Education
Walden University 2015 — 2016
Bachelors, Business Information Systems
University of Phoenix 2006 — 2008
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Sumter School District Two Instructor June 2014 - Present
Sumter School District Two August 2014 - May 2015
Sumter Behavioral Health Services March 2012 - August 2014
Sykes January 2010 - July 2011
Goodwill Industries International October 2005 - December 2009
Skills
Telecommunications, Wireless, Customer Service, Project Management, Technical Support, Administrative..., Outlook, Team Leadership, Customer Satisfaction, Customer Experience, Call Centers, Troubleshooting, Training, Management, Leadership, Teamwork, Data Entry, Telephone Skills, Computer Hardware, Microsoft Office, Office Administration, Team Building, Recruiting, Office Management, Program Management, Team Management, Microsoft Word, Microsoft Excel, PowerPoint, Employee Training, Data Analysis, Administration, Customer Retention, Time Management
Education
Walden University 2015 — 2016
Bachelors, Business Information Systems
University of Phoenix 2006 — 2008
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services
Dudley Magruder Dudley Magruder's Sykes Experience June 2010 - November 2011
Job Co Owner Malibu Motors
Industry Automotive
Experience
LOWES HOME IMPROVEMENT WAREHOUSE January 2015 - Present
Malibu Motors January 2000 - Present
Advance Auto Parts November 2011 - June 2014
Sykes June 2010 - November 2011
AutoZone August 2006 - November 2008
Security Management January 2000 - July 2004
Sky Signs/AG June 1995 - October 2000
RE Services January 1996 - August 1998
Skills
Event Planning, Web Design, Automotive, Vehicles, Automotive Aftermarket, Automotive Engineering, APQP, PPAP, Parts, Automobile, Customer Retention, Inventory Management, Sales, Team Building, Customer Service
Education
University of South Carolina-Columbia 2007 — 2011
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
LOWES HOME IMPROVEMENT WAREHOUSE January 2015 - Present
Malibu Motors January 2000 - Present
Advance Auto Parts November 2011 - June 2014
Sykes June 2010 - November 2011
AutoZone August 2006 - November 2008
Security Management January 2000 - July 2004
Sky Signs/AG June 1995 - October 2000
RE Services January 1996 - August 1998
Skills
Event Planning, Web Design, Automotive, Vehicles, Automotive Aftermarket, Automotive Engineering, APQP, PPAP, Parts, Automobile, Customer Retention, Inventory Management, Sales, Team Building, Customer Service
Education
University of South Carolina-Columbia 2007 — 2011
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
KaRon Jackson KaRon Jackson's Sykes Experience August 2012 - August 2013
Job
Industry Consumer Services
Experience
Kids Smiles Inc. March 2015 - Present
Housing Authority of Chester County May 2015 - July 2015
Sykes August 2012 - August 2013
University of Maryland February 2012 - July 2012
Macy's October 2008 - January 2009
jcpenney February 2008 - July 2008
Skills
Customer Service, Interior Design, Clerical, Administrative..., Student Leadership
Education
University of Maryland Eastern Shore 2009 — 2016
Associate's degree, Business, Management, Marketing, and Related Support Services, Junior
Emily Fisher Charter School of Advanced Studies 2007 — 2008
High School Diploma, General Education
Kids Smiles Inc. March 2015 - Present
Housing Authority of Chester County May 2015 - July 2015
Sykes August 2012 - August 2013
University of Maryland February 2012 - July 2012
Macy's October 2008 - January 2009
jcpenney February 2008 - July 2008
Skills
Customer Service, Interior Design, Clerical, Administrative..., Student Leadership
Education
University of Maryland Eastern Shore 2009 — 2016
Associate's degree, Business, Management, Marketing, and Related Support Services, Junior
Emily Fisher Charter School of Advanced Studies 2007 — 2008
High School Diploma, General Education
Lea Benny's Sykes Experience June 2010 - July 2011
Job Sale Banker (S.A.F.E) at Wells Fargo
Industry Financial Services
Experience
Wells Fargo December 2013 - Present
Wells Fargo March 2011 - Present
Sykes June 2010 - July 2011
Sykes May 2009 - July 2010
Skills
Banking, Credit, Loans, Customer Service, Financial Services, Risk Management, Portfolio Management, Business Analysis, Retail Banking, Financial Analysis, Process Improvement, Investments, Call Centers, Credit Analysis, Vendor Management, SDLC, Relationship Management, Commercial Banking, Microsoft Excel, Mortgage Lending
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services, 4.0
US Career Institute 2014 — 2014
Certificate Program, Medical Coding
University of Phoenix 2010 — 2012
Bachelor of Science (BS) in Business with a concentration in Marketing, Marketing, 2.78 GPA
University of Phoenix 2008 — 2010
Associate of Arts (AA), Business, 3.08
Wells Fargo December 2013 - Present
Wells Fargo March 2011 - Present
Sykes June 2010 - July 2011
Sykes May 2009 - July 2010
Skills
Banking, Credit, Loans, Customer Service, Financial Services, Risk Management, Portfolio Management, Business Analysis, Retail Banking, Financial Analysis, Process Improvement, Investments, Call Centers, Credit Analysis, Vendor Management, SDLC, Relationship Management, Commercial Banking, Microsoft Excel, Mortgage Lending
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services, 4.0
US Career Institute 2014 — 2014
Certificate Program, Medical Coding
University of Phoenix 2010 — 2012
Bachelor of Science (BS) in Business with a concentration in Marketing, Marketing, 2.78 GPA
University of Phoenix 2008 — 2010
Associate of Arts (AA), Business, 3.08
Francis Henry Yap's Sykes Experience April 2009 - April 2010
Job Technical Recruiter
Industry Staffing and Recruiting
Experience
N-Tier Solutions September 2015 - Present
Convergys July 2010 - July 2015
Sykes April 2009 - April 2010
Skills
Technical Support, Call Centers, Troubleshooting, Windows, Computer Hardware, Windows XP, Windows 7, Customer Satisfaction, Software Documentation, Customer Experience, Customer Support, Software Installation, Process Improvement, Operating Systems, Mac OS, Microsoft Word, Microsoft Office, Microsoft Excel, Windows 8, Windows 8.1, Outlook, Outlook Express, PowerPoint, Sales
Education
University of San Carlos 2005 — 2009
Bachelor of Commerce (B.Com.), Accounting
University of San Carlos 2005 — 2009
Bachelor's degree, Managerial Accounting
N-Tier Solutions September 2015 - Present
Convergys July 2010 - July 2015
Sykes April 2009 - April 2010
Skills
Technical Support, Call Centers, Troubleshooting, Windows, Computer Hardware, Windows XP, Windows 7, Customer Satisfaction, Software Documentation, Customer Experience, Customer Support, Software Installation, Process Improvement, Operating Systems, Mac OS, Microsoft Word, Microsoft Office, Microsoft Excel, Windows 8, Windows 8.1, Outlook, Outlook Express, PowerPoint, Sales
Education
University of San Carlos 2005 — 2009
Bachelor of Commerce (B.Com.), Accounting
University of San Carlos 2005 — 2009
Bachelor's degree, Managerial Accounting
Jay Faraca Jay Faraca's Sykes Experience February 2010 - November 2012
Job Supervisor / Project Management
Industry Pharmaceuticals
Experience
Jubilant HollisterStier Contract Manufacturing & Services February 2013 - Present
Sykes February 2010 - November 2012
ICT Group October 2000 - February 2010
Mississippi Potash July 1991 - October 2000
Skills
Outsourcing, Call Center, Process Improvement, Vendor Management, Avaya, Business Analysis, Customer Experience, Team Management, Process Management, Business Process, IT Service Management, Technical Support, CRM, Software Project..., Troubleshooting, IT Operations, IT Management, Disaster Recovery, Workforce Management, MS Project, Data Center, PMO, System Administration, Project Management, Call Centers, Service Delivery, Project Planning, Management, Business Process..., Business Intelligence, Software Documentation, Incident Management, Program Management
Education
University of Idaho 1985 — 1991
Bachelor of Science, Mining Engineering
Spokane Technical Institute 1981 — 1983
Associate of Science (A.S.), Computer Science, A
Jubilant HollisterStier Contract Manufacturing & Services February 2013 - Present
Sykes February 2010 - November 2012
ICT Group October 2000 - February 2010
Mississippi Potash July 1991 - October 2000
Skills
Outsourcing, Call Center, Process Improvement, Vendor Management, Avaya, Business Analysis, Customer Experience, Team Management, Process Management, Business Process, IT Service Management, Technical Support, CRM, Software Project..., Troubleshooting, IT Operations, IT Management, Disaster Recovery, Workforce Management, MS Project, Data Center, PMO, System Administration, Project Management, Call Centers, Service Delivery, Project Planning, Management, Business Process..., Business Intelligence, Software Documentation, Incident Management, Program Management
Education
University of Idaho 1985 — 1991
Bachelor of Science, Mining Engineering
Spokane Technical Institute 1981 — 1983
Associate of Science (A.S.), Computer Science, A
Faye Victora Faye Victora's Sykes Experience October 2010 - August 2012
Job Vice President, Customer Service at Apria Healthcare
Industry Outsourcing/Offshoring
Experience
Apria Healthcare January 2014 - Present
APAC Customer Services March 2013 - January 2014
Sykes October 2010 - August 2012
StarTek, Inc. May 2007 - November 2010
ACS Livebridge October 2004 - April 2007
TeleTech November 1999 - February 2002
Sprint Telecommunications July 1997 - November 1999
Skills
Contract Negotiation, Call Center, Quality Assurance, CRM, Process Improvement, Operations Management, Outsourcing, Management Development, Cross-functional Team..., Workforce Management, BPO, Call Centers, Management, Vendor Management, Training, Leadership, Inbound Marketing, Program Management, Employee Engagement, Performance Management, Employee Relations, Coaching, Customer Satisfaction, Customer Experience, Lead Generation, Customer Service, Telecommunications, Account Management, Sales Operations, Sales, Business Process, Customer Retention, Strategic Planning, Contact Centers, Software Documentation, Team Management, Call Center Development, Offshoring, Executive Management, Recruiting
Education
University of Oklahoma
Apria Healthcare January 2014 - Present
APAC Customer Services March 2013 - January 2014
Sykes October 2010 - August 2012
StarTek, Inc. May 2007 - November 2010
ACS Livebridge October 2004 - April 2007
TeleTech November 1999 - February 2002
Sprint Telecommunications July 1997 - November 1999
Skills
Contract Negotiation, Call Center, Quality Assurance, CRM, Process Improvement, Operations Management, Outsourcing, Management Development, Cross-functional Team..., Workforce Management, BPO, Call Centers, Management, Vendor Management, Training, Leadership, Inbound Marketing, Program Management, Employee Engagement, Performance Management, Employee Relations, Coaching, Customer Satisfaction, Customer Experience, Lead Generation, Customer Service, Telecommunications, Account Management, Sales Operations, Sales, Business Process, Customer Retention, Strategic Planning, Contact Centers, Software Documentation, Team Management, Call Center Development, Offshoring, Executive Management, Recruiting
Education
University of Oklahoma
David Cook, MBA, PMP David Cook, MBA, PMP's Sykes Experience February 2010 - Present
Job Global IT Client Services PM | Bridging the gap between business and technology
Industry Information Technology and Services
Experience
Sykes February 2010 - Present
ICT Group, Inc. October 2003 - February 2010
Fastnet September 2002 - October 2003
PPL July 1999 - October 2002
EDB Telesciences October 1992 - July 1999
Skills
Strategic Planning, Call Center, Business Analysis, Customer Relations, Telecommunications, Problem Solving, Budgeting, Workforce Management, Vendor Management, People Management, Program Management, Process Improvement, Team Management, Project Planning, MS Project, Vendor Relations, Budgets, ITIL, Team Building, Customer Service, Leadership, BPO, Coaching, Call Centers, Team Leadership, Integration, Management, Strategy, Outsourcing, Networking, Business Process..., Service Delivery, Customer Experience, Operations Management, IVR, Business Development, Cross-functional Team..., CRM, Business Intelligence, Performance Management, Change Management, Customer Satisfaction, IT Service Management, Data Analysis, Technical Support, Testing, Agile Project Management, Software Documentation
Education
University of Phoenix 2009 — 2011
MBA, Technology Management
Wichita State University 1985 — 1990
BBA, Marketing
Wichita Southeast High 1980 — 1983
Diploma, General
Sykes February 2010 - Present
ICT Group, Inc. October 2003 - February 2010
Fastnet September 2002 - October 2003
PPL July 1999 - October 2002
EDB Telesciences October 1992 - July 1999
Skills
Strategic Planning, Call Center, Business Analysis, Customer Relations, Telecommunications, Problem Solving, Budgeting, Workforce Management, Vendor Management, People Management, Program Management, Process Improvement, Team Management, Project Planning, MS Project, Vendor Relations, Budgets, ITIL, Team Building, Customer Service, Leadership, BPO, Coaching, Call Centers, Team Leadership, Integration, Management, Strategy, Outsourcing, Networking, Business Process..., Service Delivery, Customer Experience, Operations Management, IVR, Business Development, Cross-functional Team..., CRM, Business Intelligence, Performance Management, Change Management, Customer Satisfaction, IT Service Management, Data Analysis, Technical Support, Testing, Agile Project Management, Software Documentation
Education
University of Phoenix 2009 — 2011
MBA, Technology Management
Wichita State University 1985 — 1990
BBA, Marketing
Wichita Southeast High 1980 — 1983
Diploma, General
Diana Concepcion Diana Concepcion's Sykes Experience January 2007 - May 2011
Job Accounts Payable Coordinator at Accrediting Council for Independent Colleges and Schools (ACICS)
Industry Nonprofit Organization Management
Experience
Accrediting Council for Independent Colleges and Schools (ACICS) August 2014 - Present
NASW June 2014 - August 2014
TechAmerica February 2012 - May 2014
Sykes January 2007 - May 2011
ICT Group January 2007 - September 2009
Bob Hughes Christian Academy November 2005 - October 2006
Skills
Internal Controls, Microsoft Office, Inbound Marketing, Analysis, GAAP, Auditing, Finance, Process Improvement, Microsoft Excel, Microsoft Word, Mergers & Acquisitions, Nonprofits, Government, Leadership, Payroll
Education
Philippine School of Business and Art 2010 — 2010
CPA Review Program
University of San Carlos 2005 — 2005
CPA Review Program
Saint Paul Business and Law School 2001 — 2005
Bachelor of Science (B.S.), Major in Accountancy
Accrediting Council for Independent Colleges and Schools (ACICS) August 2014 - Present
NASW June 2014 - August 2014
TechAmerica February 2012 - May 2014
Sykes January 2007 - May 2011
ICT Group January 2007 - September 2009
Bob Hughes Christian Academy November 2005 - October 2006
Skills
Internal Controls, Microsoft Office, Inbound Marketing, Analysis, GAAP, Auditing, Finance, Process Improvement, Microsoft Excel, Microsoft Word, Mergers & Acquisitions, Nonprofits, Government, Leadership, Payroll
Education
Philippine School of Business and Art 2010 — 2010
CPA Review Program
University of San Carlos 2005 — 2005
CPA Review Program
Saint Paul Business and Law School 2001 — 2005
Bachelor of Science (B.S.), Major in Accountancy
Corey J. Shepherd's Sykes Experience May 2012 - August 2012
Job Dietetic Intern UK 2015
Industry Hospital & Health Care
Experience
University of Kentucky May 2013 - December 2014
University of Kentucky September 2012 - May 2013
University of Kentucky January 2013 - April 2013
Sykes May 2012 - August 2012
Davita "Taylor County Dialysis" September 2007 - January 2009
Skills
Nutrition Education, Nutritional Counseling, Medical Nutrition..., Customer Service, Team Leadership, Microsoft Office, Group Work, Youth Ministry, Program Management, Dietetics, Food, Research, Healthcare, Cpr Certified, Nutrition, Public Speaking, Event Planning
Education
University of Kentucky 2013 — 2014
Master of Science (MS), Dietetics Administration, Graduate
University of Kentucky 2010 — 2013
Bachelor of Science in Dietetics (BSD), Dietetics/Dietitian, Alumni
University of Kentucky May 2013 - December 2014
University of Kentucky September 2012 - May 2013
University of Kentucky January 2013 - April 2013
Sykes May 2012 - August 2012
Davita "Taylor County Dialysis" September 2007 - January 2009
Skills
Nutrition Education, Nutritional Counseling, Medical Nutrition..., Customer Service, Team Leadership, Microsoft Office, Group Work, Youth Ministry, Program Management, Dietetics, Food, Research, Healthcare, Cpr Certified, Nutrition, Public Speaking, Event Planning
Education
University of Kentucky 2013 — 2014
Master of Science (MS), Dietetics Administration, Graduate
University of Kentucky 2010 — 2013
Bachelor of Science in Dietetics (BSD), Dietetics/Dietitian, Alumni
Wendy Bryer Wendy Bryer's Sykes Experience February 2002 - May 2002
Job University of Oklahoma
Industry Telecommunications
Experience
CompCHOICE November 2013 - Present
University of Oklahoma November 2011 - August 2013
Tuesday Morning August 2009 - November 2011
Ponca City Public Schools October 2008 - May 2009
Ponca City Discount Foods July 2006 - September 2006
Sykes February 2002 - May 2002
Skills
Customer Service, Data Entry, Microsoft Office, Time Management, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Telephone Skills, Cashiering, Teamwork, Team Leadership, Inventory Management, Troubleshooting, Phone Etiquette, Call Centers, Customer Experience, Store Management, Windows 7
Education
University of Phoenix 2009 — 2011
Bachelors Degree, Health Administration
University of Phoenix 2007 — 2009
Associates, Criminal Justice
Blackwell High School 1990 — 1994
High School Diploma, General Studies
CompCHOICE November 2013 - Present
University of Oklahoma November 2011 - August 2013
Tuesday Morning August 2009 - November 2011
Ponca City Public Schools October 2008 - May 2009
Ponca City Discount Foods July 2006 - September 2006
Sykes February 2002 - May 2002
Skills
Customer Service, Data Entry, Microsoft Office, Time Management, PowerPoint, Microsoft Word, Microsoft Excel, Outlook, Telephone Skills, Cashiering, Teamwork, Team Leadership, Inventory Management, Troubleshooting, Phone Etiquette, Call Centers, Customer Experience, Store Management, Windows 7
Education
University of Phoenix 2009 — 2011
Bachelors Degree, Health Administration
University of Phoenix 2007 — 2009
Associates, Criminal Justice
Blackwell High School 1990 — 1994
High School Diploma, General Studies
Cathy Harper Cathy Harper's Sykes Experience November 2010 - July 2012
Job Sr. Project Manager/Consultant at Experis Finance/Western Union
Industry Outsourcing/Offshoring
Experience
Experis Finance/Western Union November 2012 - Present
Sykes November 2010 - July 2012
StarTek January 2007 - November 2010
Skills
Process Improvement, Program Management, Training, Project Management, Operations Management, Contact Centers, Vendor Management, Outsourcing, Account Management, Management, Quality Management, Telecommuting, Performance Improvement, Telecommunications, Change Management, Workflow, Virtual Teams, Software Installation, Budget, Presentations, Integration
Education
University of Phoenix 1990 — 1992
TQM Service
Project Management College
Project Managment
Experis Finance/Western Union November 2012 - Present
Sykes November 2010 - July 2012
StarTek January 2007 - November 2010
Skills
Process Improvement, Program Management, Training, Project Management, Operations Management, Contact Centers, Vendor Management, Outsourcing, Account Management, Management, Quality Management, Telecommuting, Performance Improvement, Telecommunications, Change Management, Workflow, Virtual Teams, Software Installation, Budget, Presentations, Integration
Education
University of Phoenix 1990 — 1992
TQM Service
Project Management College
Project Managment
Glen Boodram Glen Boodram's Sykes Experience 2000 - 2006
Job IT Network & Telecommunications Manager at Shriners Hospitals for Children
Industry Law Practice
Experience
Shriners Hospitals for Children May 2013 - Present
Holland & Knight LLP March 2011 - April 2013
Holland & Knight LLP April 2010 - March 2011
Holland & Knight LLP April 2006 - April 2010
Sykes 2000 - 2006
Netigy 2000 - 2001
Verizon Data Services 1999 - 2000
USPS Contract 1998 - 2000
Skills
Data Center, Servers, Citrix, VMware, Microsoft Certified..., Active Directory, Microsoft Exchange, DNS, Cisco Technologies, Network Administration, Disaster Recovery, Windows Server, LAN-WAN, SharePoint, Security, Information Technology, TCP/IP, Virtualization, Infrastructure, Firewalls, Troubleshooting, Network Security, Cloud Computing, Networking, Telecommunications, VMware ESX, DHCP, Storage Area Networks, Network Architecture, Blackberry Enterprise..., System Administration, VPN, Hardware, Network Engineering, vSphere, Windows 7
Education
University of South Florida 1993 — 1998
Shriners Hospitals for Children May 2013 - Present
Holland & Knight LLP March 2011 - April 2013
Holland & Knight LLP April 2010 - March 2011
Holland & Knight LLP April 2006 - April 2010
Sykes 2000 - 2006
Netigy 2000 - 2001
Verizon Data Services 1999 - 2000
USPS Contract 1998 - 2000
Skills
Data Center, Servers, Citrix, VMware, Microsoft Certified..., Active Directory, Microsoft Exchange, DNS, Cisco Technologies, Network Administration, Disaster Recovery, Windows Server, LAN-WAN, SharePoint, Security, Information Technology, TCP/IP, Virtualization, Infrastructure, Firewalls, Troubleshooting, Network Security, Cloud Computing, Networking, Telecommunications, VMware ESX, DHCP, Storage Area Networks, Network Architecture, Blackberry Enterprise..., System Administration, VPN, Hardware, Network Engineering, vSphere, Windows 7
Education
University of South Florida 1993 — 1998
Lori Haberman, PMP's Sykes Experience 1994 - 2000
Job Engagement Manager at The Pedowitz Group
Industry Information Technology and Services
Experience
The Pedowitz Group April 2013 - Present
Computer Services, Inc. July 2011 - April 2013
Multiband April 2004 - April 2011
Trilegiant 2003 - 2004
Sykes 1994 - 2000
United States Marine Corps 1986 - 1996
Skills
Project Management, Call Center, Management, Leadership, Strategic Planning, Sales, Account Management, Call Centers, Team Leadership, Operations Management, Troubleshooting, Project Planning, Training, Customer Service, Outsourcing, Strategy, Vendor Management, Time Management, CRM, Process Improvement, Coaching, PMP, Customer Experience, Program Management, Customer Satisfaction, Technical Support, Cross-functional Team..., Team Building, Security, Change Management, Relationship Management
Education
University of Phoenix 1997 — 2000
Bachelor of Science in Business/Information Systems, Business Information Systems
The Pedowitz Group April 2013 - Present
Computer Services, Inc. July 2011 - April 2013
Multiband April 2004 - April 2011
Trilegiant 2003 - 2004
Sykes 1994 - 2000
United States Marine Corps 1986 - 1996
Skills
Project Management, Call Center, Management, Leadership, Strategic Planning, Sales, Account Management, Call Centers, Team Leadership, Operations Management, Troubleshooting, Project Planning, Training, Customer Service, Outsourcing, Strategy, Vendor Management, Time Management, CRM, Process Improvement, Coaching, PMP, Customer Experience, Program Management, Customer Satisfaction, Technical Support, Cross-functional Team..., Team Building, Security, Change Management, Relationship Management
Education
University of Phoenix 1997 — 2000
Bachelor of Science in Business/Information Systems, Business Information Systems
David Deweese David Deweese's Sykes Experience September 2007 - February 2008
Job Programmer at IMPACT Group
Industry Information Technology and Services
Experience
IMPACT Group February 2008 - Present
Sykes September 2007 - February 2008
HarrisLOGIC December 2005 - September 2007
AEG Consulting Inc. July 2005 - December 2005
CGI-AMS January 2004 - April 2005
MEMC Electronic Materials November 2002 - December 2003
Bradford & Galt September 2000 - October 2002
Bradford & Galt November 1999 - August 2000
Skills
ColdFusion, AJAX, SQL, LotusScript, JavaScript, Dreamweaver, Troubleshooting, Servers, Microsoft SQL Server, Software Development, XP, Technical Support, Operating Systems, Web Development, HTML, Java, Databases, Networking, Windows XP
Education
University of Missouri-Columbia, College of Business 1984 — 1989
BSBA, Economics, Computer Science Minor
IMPACT Group February 2008 - Present
Sykes September 2007 - February 2008
HarrisLOGIC December 2005 - September 2007
AEG Consulting Inc. July 2005 - December 2005
CGI-AMS January 2004 - April 2005
MEMC Electronic Materials November 2002 - December 2003
Bradford & Galt September 2000 - October 2002
Bradford & Galt November 1999 - August 2000
Skills
ColdFusion, AJAX, SQL, LotusScript, JavaScript, Dreamweaver, Troubleshooting, Servers, Microsoft SQL Server, Software Development, XP, Technical Support, Operating Systems, Web Development, HTML, Java, Databases, Networking, Windows XP
Education
University of Missouri-Columbia, College of Business 1984 — 1989
BSBA, Economics, Computer Science Minor
Clint Edmonson Clint Edmonson's Sykes Experience 1999 - 2002
Job
Industry Computer Software
Experience
Polaris Solutions September 2013 - Present
Microsoft November 2007 - August 2013
Anheuser-Busch Inc. October 2006 - November 2007
Anheuser-Busch, Inc. 2005 - 2006
BID2WIN Software 2002 - 2005
Sykes 1999 - 2002
Bisk Education 1993 - 1999
Skills
Architecture, .NET, Software Development, Programming, C#, ASP.NET, HTML, Visual Studio, TFS, Agile, OOP, CSS, T-SQL, Scrum, Cloud Computing, Application Development, Enterprise Architecture, Web Applications, Agile Methodologies, ASP.NET MVC, Application Architecture, IIS, Enterprise Software, Microsoft Technologies, WCF, Windows Azure, Web Services, SOA, Microsoft SQL Server
Education
University of South Florida 1994 — 2000
MS
University of South Florida 1990 — 1992
BS
Virginia Tech
Polaris Solutions September 2013 - Present
Microsoft November 2007 - August 2013
Anheuser-Busch Inc. October 2006 - November 2007
Anheuser-Busch, Inc. 2005 - 2006
BID2WIN Software 2002 - 2005
Sykes 1999 - 2002
Bisk Education 1993 - 1999
Skills
Architecture, .NET, Software Development, Programming, C#, ASP.NET, HTML, Visual Studio, TFS, Agile, OOP, CSS, T-SQL, Scrum, Cloud Computing, Application Development, Enterprise Architecture, Web Applications, Agile Methodologies, ASP.NET MVC, Application Architecture, IIS, Enterprise Software, Microsoft Technologies, WCF, Windows Azure, Web Services, SOA, Microsoft SQL Server
Education
University of South Florida 1994 — 2000
MS
University of South Florida 1990 — 1992
BS
Virginia Tech
Jennifer Colburn Jennifer Colburn's Sykes Experience January 1997 - August 1998
Job Database Administrator at City of Tulsa
Industry Information Technology and Services
Experience
City of Tulsa March 2012 - Present
C & L Service Corporation May 2011 - February 2012
T.D. Williamson October 2010 - May 2011
FW Murphy August 2010 - August 2010
American Association of Petroleum Geologists June 2008 - April 2010
FairPoint Communications November 1999 - June 2008
FairPoint Communications June 1998 - November 1999
Sykes January 1997 - August 1998
Sykes June 1996 - January 1997
Skills
Microsoft SQL Server, Databases, SharePoint, SQL, Active Directory, Troubleshooting, Software Documentation, IIS, Crystal Reports, Disaster Recovery, Integration, Quality Assurance, Windows, Operating Systems, Data Migration, Database Administration, MySQL, PHP, CSS, JavaScript, HTML, SSIS, Business Process, SSRS, Software Installation, T-SQL, .NET, ASP.NET
Education
University of Phoenix 2003 — 2007
Bachelor of Science, Information Technology
City of Tulsa March 2012 - Present
C & L Service Corporation May 2011 - February 2012
T.D. Williamson October 2010 - May 2011
FW Murphy August 2010 - August 2010
American Association of Petroleum Geologists June 2008 - April 2010
FairPoint Communications November 1999 - June 2008
FairPoint Communications June 1998 - November 1999
Sykes January 1997 - August 1998
Sykes June 1996 - January 1997
Skills
Microsoft SQL Server, Databases, SharePoint, SQL, Active Directory, Troubleshooting, Software Documentation, IIS, Crystal Reports, Disaster Recovery, Integration, Quality Assurance, Windows, Operating Systems, Data Migration, Database Administration, MySQL, PHP, CSS, JavaScript, HTML, SSIS, Business Process, SSRS, Software Installation, T-SQL, .NET, ASP.NET
Education
University of Phoenix 2003 — 2007
Bachelor of Science, Information Technology
Dale Haman's Sykes Experience August 1998 - July 2000
Job Systems Administrator at State of North Dakota ITD
Industry Information Technology and Services
Experience
State of North Dakota - ITD April 2008 - Present
University of Mary Bismarck August 2001 - March 2008
Sykes August 1998 - July 2000
Skills
PeopleSoft, PeopleTools, SQL Server, Windows Server 2008, Microsoft SQL Server, Windows Server, System Administration, Active Directory, Servers, Windows, SQL, Powershell, Databases, Computer Hardware, Microsoft Certified..., Troubleshooting, Requirements Analysis, Software Documentation, IIS, Network Security, Hardware, Network Administration, Technical Support, Business Intelligence, Operating Systems, Windows 7, Disaster Recovery, Process Improvement, CCNA, Database Administration, Perl, Microsoft Office, VMware, Access, Visio, XP, Business Analysis, Enterprise Architecture, Microsoft Exchange, Linux, IT Management, Oracle, VBScript, Security
Education
University of Montana 2000 — 2001
AAS, Network Administration
Bismarck State College 1999 — 2000
Network Administration
State of North Dakota - ITD April 2008 - Present
University of Mary Bismarck August 2001 - March 2008
Sykes August 1998 - July 2000
Skills
PeopleSoft, PeopleTools, SQL Server, Windows Server 2008, Microsoft SQL Server, Windows Server, System Administration, Active Directory, Servers, Windows, SQL, Powershell, Databases, Computer Hardware, Microsoft Certified..., Troubleshooting, Requirements Analysis, Software Documentation, IIS, Network Security, Hardware, Network Administration, Technical Support, Business Intelligence, Operating Systems, Windows 7, Disaster Recovery, Process Improvement, CCNA, Database Administration, Perl, Microsoft Office, VMware, Access, Visio, XP, Business Analysis, Enterprise Architecture, Microsoft Exchange, Linux, IT Management, Oracle, VBScript, Security
Education
University of Montana 2000 — 2001
AAS, Network Administration
Bismarck State College 1999 — 2000
Network Administration
Danielle Rogers's Sykes Experience February 2011 - May 2012
Job Manager, Financial Planning and Analysis at Charter Schools USA
Industry Education Management
Experience
Charter Schools USA June 2013 - Present
Charter Schools USA August 2012 - June 2013
Sykes February 2011 - May 2012
Time Customer Service October 2007 - January 2011
Skills
Variance Analysis, Budgets, Financial Reporting, Financial Analysis, Finance, Analysis, Forecasting, Strategic Financial..., Accounting, Account Reconciliation
Education
University of South Florida 2006 — 2007
Master of Business Administration (M.B.A.), Finance, General
University of South Florida 2001 — 2004
Bachelor's degree, Finance, General
Charter Schools USA June 2013 - Present
Charter Schools USA August 2012 - June 2013
Sykes February 2011 - May 2012
Time Customer Service October 2007 - January 2011
Skills
Variance Analysis, Budgets, Financial Reporting, Financial Analysis, Finance, Analysis, Forecasting, Strategic Financial..., Accounting, Account Reconciliation
Education
University of South Florida 2006 — 2007
Master of Business Administration (M.B.A.), Finance, General
University of South Florida 2001 — 2004
Bachelor's degree, Finance, General
Cassandra Shouse's Sykes Experience June 2010 - July 2011
Job Client Services Specialist at Viamedia
Industry Writing and Editing
Experience
Viamedia June 2015 - Present
Xerox June 2014 - June 2015
The Black Sheep September 2013 - May 2014
Portrait Innovations November 2013 - April 2014
Four Points by Sheraton April 2013 - January 2014
McAlister's Deli (Corporation) March 2012 - April 2013
Sykes June 2010 - July 2011
Skills
Microsoft Office, Adobe Creative Suite, Writing, Typography, Social Media, WordPress, Digital Photography, Soundslides, Customer Service, Hospitality, Social Media Marketing
Education
University of Kentucky 2009 — 2014
Bachelor's Degree, Communication, Journalism, and Related Programs, Graduate
Viamedia June 2015 - Present
Xerox June 2014 - June 2015
The Black Sheep September 2013 - May 2014
Portrait Innovations November 2013 - April 2014
Four Points by Sheraton April 2013 - January 2014
McAlister's Deli (Corporation) March 2012 - April 2013
Sykes June 2010 - July 2011
Skills
Microsoft Office, Adobe Creative Suite, Writing, Typography, Social Media, WordPress, Digital Photography, Soundslides, Customer Service, Hospitality, Social Media Marketing
Education
University of Kentucky 2009 — 2014
Bachelor's Degree, Communication, Journalism, and Related Programs, Graduate
Mark Hatch Mark Hatch's Sykes Experience February 1999 - March 2004
Job Sr. Manager, IT Core Services at Time Warner Cable
Industry Information Technology and Services
Experience
Time Warner Cable September 2011 - Present
Time Warner Cable March 2004 - August 2011
Sykes February 1999 - March 2004
Microsoft October 1997 - February 1999
Skills
Data Center, Active Directory, DNS, Disaster Recovery, Integration, System Deployment, Servers, Windows Server, Enterprise Software, DHCP, Security, Vendor Management, VMware ESX, Information Technology, Infrastructure, Business Continuity, IT Management, LDAP, Enterprise Architecture, VMware, High Availability, IT Infrastructure..., Microsoft Exchange, Architecture, Team Management, Operations Management, WS-Federation
Education
University of North Carolina at Chapel Hill 1978 — 1983
Bachelor's degree, Music
University of North Texas 1983 — 1988
Master's degree - coursework completed, Music
Time Warner Cable September 2011 - Present
Time Warner Cable March 2004 - August 2011
Sykes February 1999 - March 2004
Microsoft October 1997 - February 1999
Skills
Data Center, Active Directory, DNS, Disaster Recovery, Integration, System Deployment, Servers, Windows Server, Enterprise Software, DHCP, Security, Vendor Management, VMware ESX, Information Technology, Infrastructure, Business Continuity, IT Management, LDAP, Enterprise Architecture, VMware, High Availability, IT Infrastructure..., Microsoft Exchange, Architecture, Team Management, Operations Management, WS-Federation
Education
University of North Carolina at Chapel Hill 1978 — 1983
Bachelor's degree, Music
University of North Texas 1983 — 1988
Master's degree - coursework completed, Music
Ric Sinordo Ric Sinordo's Sykes Experience April 2006 - February 2007
Job Senior Consultant, Risk Advisory Services at Dixon Hughes Goodman LLP
Industry Accounting
Experience
Dixon Hughes Goodman LLP September 2015 - Present
Dixon Hughes Goodman LLP June 2014 - September 2015
360 Advanced January 2013 - June 2014
Corinthian Colleges July 2009 - January 2013
Bentley Systems October 2007 - June 2009
Sykes April 2006 - February 2007
Skills
Auditing, Accounting, Data Analysis, Leadership, Financial Reporting, Access, Analytical Skills, Process Improvement, Financial Analysis, Problem Solving, Creative Solutions, Internal Controls, IT Audit, Microsoft Excel, Database Administration, Numerical Analysis, Quantitative Research, Pivot Tables, Process Control, Risk Assessment, Business Process..., Audit Preparation..., SOC 1, SOC 2
Education
University of South Florida - College of Business Administration 2011 — 2013
Bachelor of Science, Accounting
University of South Florida - College of Business Administration 2003 — 2007
Bachelor of Science (B.S.), Marketing
Dixon Hughes Goodman LLP September 2015 - Present
Dixon Hughes Goodman LLP June 2014 - September 2015
360 Advanced January 2013 - June 2014
Corinthian Colleges July 2009 - January 2013
Bentley Systems October 2007 - June 2009
Sykes April 2006 - February 2007
Skills
Auditing, Accounting, Data Analysis, Leadership, Financial Reporting, Access, Analytical Skills, Process Improvement, Financial Analysis, Problem Solving, Creative Solutions, Internal Controls, IT Audit, Microsoft Excel, Database Administration, Numerical Analysis, Quantitative Research, Pivot Tables, Process Control, Risk Assessment, Business Process..., Audit Preparation..., SOC 1, SOC 2
Education
University of South Florida - College of Business Administration 2011 — 2013
Bachelor of Science, Accounting
University of South Florida - College of Business Administration 2003 — 2007
Bachelor of Science (B.S.), Marketing
Janis Bowles Janis Bowles's Sykes Experience December 2006 - March 2009
Job Customer Service Representative at Aerotek
Industry Hospitality
Experience
Bowles Family July 2007 - Present
Aerotek December 2013 - December 2013
Sykes December 2006 - March 2009
Dairy Queen February 2005 - May 2006
Skills
Hospitality, Customer Service, Food & Beverage, Data Entry, Microsoft Office, Hospitality Industry, Microsoft Word, Creative Writing, Childcare, Bible Study, Homemaking, Blogging
Education
University of Phoenix 2006 — 2009
Associates, Psychology
McLoughlin High School 2000 — 2004
High School Diploma, General Education
Bowles Family July 2007 - Present
Aerotek December 2013 - December 2013
Sykes December 2006 - March 2009
Dairy Queen February 2005 - May 2006
Skills
Hospitality, Customer Service, Food & Beverage, Data Entry, Microsoft Office, Hospitality Industry, Microsoft Word, Creative Writing, Childcare, Bible Study, Homemaking, Blogging
Education
University of Phoenix 2006 — 2009
Associates, Psychology
McLoughlin High School 2000 — 2004
High School Diploma, General Education
Ronald Hsiao Ronald Hsiao's Sykes Experience June 2014 - Present
Job Software Engineer Platform Services at Sykes
Industry Information Technology and Services
Experience
Sykes June 2014 - Present
Sonoscan March 2013 - June 2014
Sonoscan Inc January 2010 - March 2013
University of Illinois at Urbana-Champaign May 2008 - February 2009
Baxter Healthcare June 2006 - July 2007
Skills
Matlab, Physics, Microsoft Office, Python, Django, HTML, MySQL, JavaScript, jQuery, ESD control, GDP, Mathematics, Acoustic Microscopy, Product Development, Digital Recording, R&D, Public Speaking, Mathematica
Education
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor of Science (B.S.), Engineering Physics
Sykes June 2014 - Present
Sonoscan March 2013 - June 2014
Sonoscan Inc January 2010 - March 2013
University of Illinois at Urbana-Champaign May 2008 - February 2009
Baxter Healthcare June 2006 - July 2007
Skills
Matlab, Physics, Microsoft Office, Python, Django, HTML, MySQL, JavaScript, jQuery, ESD control, GDP, Mathematics, Acoustic Microscopy, Product Development, Digital Recording, R&D, Public Speaking, Mathematica
Education
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor of Science (B.S.), Engineering Physics
Ronald Sherard Ronald Sherard's Sykes Experience November 2002 - March 2004
Job Independent Civil Engineer Professional
Industry Civil Engineering
Experience
Home March 2012 - Present
URS Corp March 2008 - February 2012
Johnson, Mirmiran & Thompson March 2004 - March 2008
Sykes November 2002 - March 2004
Kansas Department of Transportation October 1979 - May 2002
Kansas Department of Transportation November 1977 - October 1979
Kansas State Highway Commission June 1974 - November 1977
Missouri S&T 1968 - 1969
Skills
Highways, Road, Civil Engineering, Bridge, Construction Management, Construction, Project Management, Inspection, Concrete, Geotechnical Engineering, Project Estimation, Erosion Control, Sewer, Site Development, Stormwater Management, Structural Engineering
Education
University of Missouri-Rolla 1966 — 1974
BS, Civil Engineering
Home March 2012 - Present
URS Corp March 2008 - February 2012
Johnson, Mirmiran & Thompson March 2004 - March 2008
Sykes November 2002 - March 2004
Kansas Department of Transportation October 1979 - May 2002
Kansas Department of Transportation November 1977 - October 1979
Kansas State Highway Commission June 1974 - November 1977
Missouri S&T 1968 - 1969
Skills
Highways, Road, Civil Engineering, Bridge, Construction Management, Construction, Project Management, Inspection, Concrete, Geotechnical Engineering, Project Estimation, Erosion Control, Sewer, Site Development, Stormwater Management, Structural Engineering
Education
University of Missouri-Rolla 1966 — 1974
BS, Civil Engineering
Dale Tweten's Sykes Experience February 2001 - December 2002
Job Network Engineer
Industry Hospital & Health Care
Experience
St. Luke's Hospital Duluth MN February 2011 - Present
St. Luke's Hospital Duluth MN February 2009 - February 2011
St. Luke's Hospital Duluth MN November 2005 - February 2009
Central Lakes College February 2005 - June 2005
Sykes February 2001 - December 2002
Education
University of Phoenix 2008 — 2011
B.S, Information Systems Security
Central Lakes Community College 2004 — 2005
A.A.S., Comp. Network Administration
Mesabi Range Community College 2002 — 2003
N/A, Comp. Network Administration
St. Luke's Hospital Duluth MN February 2011 - Present
St. Luke's Hospital Duluth MN February 2009 - February 2011
St. Luke's Hospital Duluth MN November 2005 - February 2009
Central Lakes College February 2005 - June 2005
Sykes February 2001 - December 2002
Education
University of Phoenix 2008 — 2011
B.S, Information Systems Security
Central Lakes Community College 2004 — 2005
A.A.S., Comp. Network Administration
Mesabi Range Community College 2002 — 2003
N/A, Comp. Network Administration
DiShawn Smith DiShawn Smith's Sykes Experience June 2012 - May 2013
Job Patient Liaison at Palmetto Health
Industry Public Relations and Communications
Experience
Palmetto Health May 2015 - Present
Palmetto Health February 2014 - May 2015
Wells Fargo June 2013 - January 2014
Sykes June 2012 - May 2013
BI-LO July 2010 - August 2012
Skills
Leadership, Customer Service, Sales, Scheduling, Retail, Time Management, Customer Satisfaction, Call Centers, Data Entry, Telephone Skills, Microsoft Office, Microsoft Excel, Customer Experience, Outlook, Microsoft Word, Teamwork, Cashiering
Education
University of South Carolina-Columbia
Bachelor’s Degree, Sociology, 3.0
Palmetto Health May 2015 - Present
Palmetto Health February 2014 - May 2015
Wells Fargo June 2013 - January 2014
Sykes June 2012 - May 2013
BI-LO July 2010 - August 2012
Skills
Leadership, Customer Service, Sales, Scheduling, Retail, Time Management, Customer Satisfaction, Call Centers, Data Entry, Telephone Skills, Microsoft Office, Microsoft Excel, Customer Experience, Outlook, Microsoft Word, Teamwork, Cashiering
Education
University of South Carolina-Columbia
Bachelor’s Degree, Sociology, 3.0
Charisma Williams Charisma Williams's Sykes Experience August 2013 - August 2014
Job Secretary 1
Industry Education Management
Experience
Fayetteville Technical Community College September 2015 - Present
Enterprise Holdings November 2014 - July 2015
Cumberland County Schools January 2008 - June 2015
Sykes August 2013 - August 2014
Skills
Public Speaking, Microsoft Office, Research, Curriculum Design, Customer Service, Curriculum Development, PowerPoint, Microsoft Excel, Microsoft Word, Classroom
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
University of Phoenix
Fayetteville Technical Community College September 2015 - Present
Enterprise Holdings November 2014 - July 2015
Cumberland County Schools January 2008 - June 2015
Sykes August 2013 - August 2014
Skills
Public Speaking, Microsoft Office, Research, Curriculum Design, Customer Service, Curriculum Development, PowerPoint, Microsoft Excel, Microsoft Word, Classroom
Education
University of Phoenix 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
University of Phoenix
Marlene Trusing's Sykes Experience April 2007 - October 2009
Job Global Service Relationship Manager at ADP GlobalView
Industry Information Technology and Services
Experience
ADP January 2015 - Present
ADP November 2013 - January 2015
ADP February 2012 - November 2013
Saddle Creek Corporation April 2011 - February 2012
Bisk Education October 2009 - April 2011
Sykes April 2007 - October 2009
Lakeland Regional Medical Center September 2005 - November 2006
School District of Hillsborough County May 2003 - September 2005
Walter Industries 2001 - 2002
US Army April 1987 - April 1993
Skills
SDLC, Management, Business Analysis, ERP, Software Documentation, Outsourcing
Education
University of South Florida 1999 — 2001
Bachelor of Science (BS), Business Administration, Management Information Systems
ADP January 2015 - Present
ADP November 2013 - January 2015
ADP February 2012 - November 2013
Saddle Creek Corporation April 2011 - February 2012
Bisk Education October 2009 - April 2011
Sykes April 2007 - October 2009
Lakeland Regional Medical Center September 2005 - November 2006
School District of Hillsborough County May 2003 - September 2005
Walter Industries 2001 - 2002
US Army April 1987 - April 1993
Skills
SDLC, Management, Business Analysis, ERP, Software Documentation, Outsourcing
Education
University of South Florida 1999 — 2001
Bachelor of Science (BS), Business Administration, Management Information Systems
Amanda Cannon, PHR's Sykes Experience November 2013 - Present
Job Senior Manager, Area Manager HR Service Delivery at Sykes
Industry Human Resources
Experience
Sykes November 2013 - Present
Sykes January 2010 - Present
The USI Group January 2008 - December 2009
TenCate May 2006 - December 2008
Skills
Employee Relations, Employee Engagement, Talent Management, Call Centers, Onboarding, Benefits Administration, New Hire Orientations, FMLA, Talent Acquisition, HRIS, Process Improvement, Recruiting, Performance Management, Labor Relations, HR Policies, Human Resources, Personnel Management, Workforce Management, Succession Planning, Employee Benefits, Workforce Planning, Hiring, Employee Training, Interviews, HR Consulting, Screening, Organizational..., Legal Compliance, Payroll, Training, Employment Law, Technical Recruiting, Leadership Development, BPO, Training Delivery, Workers Compensation, Coaching, Outsourcing, Change Management, Compensation, Job Descriptions, Screening Resumes, Strategic HR, Employee Handbooks, Policy, Performance Appraisal, Team Building, Management, HR Transformation, Job Analysis
Education
University of South Carolina-Columbia
Business
Sykes November 2013 - Present
Sykes January 2010 - Present
The USI Group January 2008 - December 2009
TenCate May 2006 - December 2008
Skills
Employee Relations, Employee Engagement, Talent Management, Call Centers, Onboarding, Benefits Administration, New Hire Orientations, FMLA, Talent Acquisition, HRIS, Process Improvement, Recruiting, Performance Management, Labor Relations, HR Policies, Human Resources, Personnel Management, Workforce Management, Succession Planning, Employee Benefits, Workforce Planning, Hiring, Employee Training, Interviews, HR Consulting, Screening, Organizational..., Legal Compliance, Payroll, Training, Employment Law, Technical Recruiting, Leadership Development, BPO, Training Delivery, Workers Compensation, Coaching, Outsourcing, Change Management, Compensation, Job Descriptions, Screening Resumes, Strategic HR, Employee Handbooks, Policy, Performance Appraisal, Team Building, Management, HR Transformation, Job Analysis
Education
University of South Carolina-Columbia
Business
Gemma Pritchard's Sykes Experience January 2003 - March 2004
Job Senior Recruiter at OpTech
Industry Staffing and Recruiting
Experience
OpTech March 2015 - Present
Tata Technologies February 2014 - March 2015
Modis May 2011 - February 2014
Acro Service Corp October 2007 - May 2011
Integrity Staffing May 2007 - October 2007
Global Consulting Group April 2006 - May 2007
VU International December 2005 - April 2006
Convergys May 2004 - October 2005
Sykes January 2003 - March 2004
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Sourcing, Applicant Tracking..., Screening, Executive Search, Management, Staffing Services, Screening Resumes, Process Improvement, Permanent Placement, CRM, Talent Management, Account Management, Benefits Negotiation, Internet Recruiting, IT Recruitment, Interviews, Temporary Placement, Strategy, College Recruiting, Staff Augmentation, Contract Recruitment, Temporary Staffing, Resource Management, Human Resources, Onboarding, Recruitment Advertising
Education
University of Santo Tomas
Bachelor's, Business Administration
OpTech March 2015 - Present
Tata Technologies February 2014 - March 2015
Modis May 2011 - February 2014
Acro Service Corp October 2007 - May 2011
Integrity Staffing May 2007 - October 2007
Global Consulting Group April 2006 - May 2007
VU International December 2005 - April 2006
Convergys May 2004 - October 2005
Sykes January 2003 - March 2004
Skills
Talent Acquisition, Technical Recruiting, Recruiting, Sourcing, Applicant Tracking..., Screening, Executive Search, Management, Staffing Services, Screening Resumes, Process Improvement, Permanent Placement, CRM, Talent Management, Account Management, Benefits Negotiation, Internet Recruiting, IT Recruitment, Interviews, Temporary Placement, Strategy, College Recruiting, Staff Augmentation, Contract Recruitment, Temporary Staffing, Resource Management, Human Resources, Onboarding, Recruitment Advertising
Education
University of Santo Tomas
Bachelor's, Business Administration
Romelyn Candice Meyer's Sykes Experience June 2008 - November 2009
Job Management: Organizational Behavior and Leadership
Industry Real Estate
Experience
Century 21 Shaw Realty Group 2015 - Present
SOLE PROPRIETOR FOR RENTAL PROPERTIES March 2012 - Present
Sykes June 2008 - November 2009
Skills
Training, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Photoshop, Real Estate, Real Estate Transactions, Real Property
Education
University of San Francisco 2013 — 2014
Bachelor of Science (B.S.), Management with the concentration of Organizational Behavior Leadership, 3.84/4.0
Century 21 Shaw Realty Group 2015 - Present
SOLE PROPRIETOR FOR RENTAL PROPERTIES March 2012 - Present
Sykes June 2008 - November 2009
Skills
Training, Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Photoshop, Real Estate, Real Estate Transactions, Real Property
Education
University of San Francisco 2013 — 2014
Bachelor of Science (B.S.), Management with the concentration of Organizational Behavior Leadership, 3.84/4.0
John Wadsworth, PHR John Wadsworth, PHR's Sykes Experience January 2014 - July 2014
Job Global Compensation Specialist II at Syniverse
Industry Human Resources
Experience
Syniverse July 2014 - Present
Sykes January 2014 - July 2014
SYKES January 2012 - January 2014
First United National Bank May 2012 - August 2012
T. Rowe Price September 2011 - January 2012
PSCU Financial Services September 2010 - December 2011
Sea World Parks and Entertainment 2007 - 2011
Skills
Access, Data Analysis, Integrated Marketing, Loans, Call Centers, Competitive Analysis, Databases, Recruiting, Mutual Funds, CRM, Business Analysis, Human Resources, Customer Service, Market Research, Process Improvement, Outsourcing, BPO, Performance Management, Training, Onboarding, Management, Employee Relations, Employee Engagement
Education
University of South Florida - College of Business Administration 2011 — 2012
Master of Science (M.S.), Finance, 3.93
University of South Florida 2007 — 2011
Bachelor of Science (BS), Finance, 3.89
Syniverse July 2014 - Present
Sykes January 2014 - July 2014
SYKES January 2012 - January 2014
First United National Bank May 2012 - August 2012
T. Rowe Price September 2011 - January 2012
PSCU Financial Services September 2010 - December 2011
Sea World Parks and Entertainment 2007 - 2011
Skills
Access, Data Analysis, Integrated Marketing, Loans, Call Centers, Competitive Analysis, Databases, Recruiting, Mutual Funds, CRM, Business Analysis, Human Resources, Customer Service, Market Research, Process Improvement, Outsourcing, BPO, Performance Management, Training, Onboarding, Management, Employee Relations, Employee Engagement
Education
University of South Florida - College of Business Administration 2011 — 2012
Master of Science (M.S.), Finance, 3.93
University of South Florida 2007 — 2011
Bachelor of Science (BS), Finance, 3.89
Sharna Taylor Sharna Taylor's Sykes Experience June 2014 - September 2014
Job Phone Banker 1
Industry Consumer Goods
Experience
Wells Fargo December 2014 - May 2015
Sykes June 2014 - September 2014
PeopleShare September 2013 - March 2014
Staffmark August 2012 - April 2013
Skills
Call Center, Customer Satisfaction, Customer Service, Call Centers, Customer Experience, Data Entry, Marketing, Training, Telephone Skills, Outlook, Customer Retention, Time Management, Leadership, Employee Training, Technical Support
Education
University of Phoenix 2013 — 2014
45 Credits, Foundations of Business
Wells Fargo December 2014 - May 2015
Sykes June 2014 - September 2014
PeopleShare September 2013 - March 2014
Staffmark August 2012 - April 2013
Skills
Call Center, Customer Satisfaction, Customer Service, Call Centers, Customer Experience, Data Entry, Marketing, Training, Telephone Skills, Outlook, Customer Retention, Time Management, Leadership, Employee Training, Technical Support
Education
University of Phoenix 2013 — 2014
45 Credits, Foundations of Business
Jaquala Lyons Jaquala Lyons's Sykes Experience February 2014 - July 2015
Job Student Services Specialist at UNC Pembroke
Industry Higher Education
Experience
UNC Pembroke August 2015 - Present
Sykes February 2014 - July 2015
UNC Pembroke Housing and Residence Life 2010 - July 2013
Education
University of North Carolina at Pembroke 2009 — 2013
Bachelor of Science (B.S.), Mass Communication
UNC Pembroke August 2015 - Present
Sykes February 2014 - July 2015
UNC Pembroke Housing and Residence Life 2010 - July 2013
Education
University of North Carolina at Pembroke 2009 — 2013
Bachelor of Science (B.S.), Mass Communication
Alicia Thornley's Sykes Experience March 2014 - October 2014
Job a supervisor focused on their teams success
Industry Program Development
Experience
FCR February 2015 - Present
FCR January 2015 - February 2015
FCR October 2014 - January 2015
Sykes March 2014 - October 2014
The Mac Store November 2013 - February 2014
Hartwicks Kitchen Superstore October 2013 - November 2013
OPES Advisors March 2013 - September 2013
The Mac Store September 2010 - March 2013
Royal Caribbean International April 2010 - August 2010
Harry and David December 2009 - December 2009
Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Apple Pages, Apple Numbers, Apple Keynote, Apple Mail, Apple iPhone, Apple iPad, Apple OS, Windows, Customer Service, Customer Satisfaction, Customer Support, Technical Support, Management, Leadership, Team Leadership, Multi-line Phone, Retail, Outlook, iPad
Education
University of Oregon 2007 — 2008
Undeclared
FCR February 2015 - Present
FCR January 2015 - February 2015
FCR October 2014 - January 2015
Sykes March 2014 - October 2014
The Mac Store November 2013 - February 2014
Hartwicks Kitchen Superstore October 2013 - November 2013
OPES Advisors March 2013 - September 2013
The Mac Store September 2010 - March 2013
Royal Caribbean International April 2010 - August 2010
Harry and David December 2009 - December 2009
Skills
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Apple Pages, Apple Numbers, Apple Keynote, Apple Mail, Apple iPhone, Apple iPad, Apple OS, Windows, Customer Service, Customer Satisfaction, Customer Support, Technical Support, Management, Leadership, Team Leadership, Multi-line Phone, Retail, Outlook, iPad
Education
University of Oregon 2007 — 2008
Undeclared
Alice Cosani's Sykes Experience January 2015 - Present
Job Owner
Industry Food & Beverages
Experience
Sykes January 2015 - Present
Gigi's Cakes and Catering January 2008 - Present
Farmers Insurance January 2014 - December 2014
Fort Bend Independent School District August 2012 - April 2013
A-1 Superhead & Engines, Inc. November 1998 - September 2011
Skills
Customer Service, Marketing Strategy, Microsoft Office, Microsoft Excel, Event Planning, Strategic Planning, Social Media, New Business Development, Sales Management, Social Media Marketing, Negotiation, PowerPoint, Public Speaking, Marketing, Budgets, Advertising, Microsoft Word, Management, Event Management, Marketing Communications, Outlook, Inventory Management, Sales, Social Networking, Teaching, Public Relations, Small Business, Nonprofits, Online Marketing
Education
University of Houston 2001 — 2012
Bachelor's degree, Relaciones públicas, publicidad y comunicación aplicada, 3.0
Wharton County Junior College 2009 — 2011
Associate's degree, Artes liberales y ciencias/Estudios liberales, GPA 3.0
Clements High School 1997 — 2001
Diploma
Sykes January 2015 - Present
Gigi's Cakes and Catering January 2008 - Present
Farmers Insurance January 2014 - December 2014
Fort Bend Independent School District August 2012 - April 2013
A-1 Superhead & Engines, Inc. November 1998 - September 2011
Skills
Customer Service, Marketing Strategy, Microsoft Office, Microsoft Excel, Event Planning, Strategic Planning, Social Media, New Business Development, Sales Management, Social Media Marketing, Negotiation, PowerPoint, Public Speaking, Marketing, Budgets, Advertising, Microsoft Word, Management, Event Management, Marketing Communications, Outlook, Inventory Management, Sales, Social Networking, Teaching, Public Relations, Small Business, Nonprofits, Online Marketing
Education
University of Houston 2001 — 2012
Bachelor's degree, Relaciones públicas, publicidad y comunicación aplicada, 3.0
Wharton County Junior College 2009 — 2011
Associate's degree, Artes liberales y ciencias/Estudios liberales, GPA 3.0
Clements High School 1997 — 2001
Diploma
Thomas Riotto's Sykes Experience July 2012 - Present
Job Training Coordinator at Sykes
Industry Education Management
Experience
Sykes July 2012 - Present
BuyBuyBaby January 2010 - January 2012
Barnes and Noble July 2007 - May 2009
Skills
Training, Customer Service, Call Centers, Management, Team Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Adobe Captivate, Workforce Planning, SharePoint, SharePoint Designer, SharePoint..., Visual Basic, KPI Reports, KPI Implementation, KPI Dashboards, Microsoft Visio, Team Leadership, Training & Development, Project Management, Articulate Storyline, Leadership, Customer Satisfaction, Performance Management, Recruiting, Process Improvement, Coaching
Education
University of South Florida 2007 — 2011
Professional and Technical Writing, Professional and Technical Writing
Hillsborough Community College 2007 — 2010
Non-Degree Seeking
Sykes July 2012 - Present
BuyBuyBaby January 2010 - January 2012
Barnes and Noble July 2007 - May 2009
Skills
Training, Customer Service, Call Centers, Management, Team Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Adobe Captivate, Workforce Planning, SharePoint, SharePoint Designer, SharePoint..., Visual Basic, KPI Reports, KPI Implementation, KPI Dashboards, Microsoft Visio, Team Leadership, Training & Development, Project Management, Articulate Storyline, Leadership, Customer Satisfaction, Performance Management, Recruiting, Process Improvement, Coaching
Education
University of South Florida 2007 — 2011
Professional and Technical Writing, Professional and Technical Writing
Hillsborough Community College 2007 — 2010
Non-Degree Seeking
Sandra G. West Sandra G. West's Sykes Experience 2008 - 2010
Job Best Chefs America
Industry Information Services
Experience
Greenwood County Veteran Affairs 2010 - January 2015
Sykes 2008 - 2010
Kraft Foods Group- Nabisco Biscuit Division 1999 - 2008
Screamers Ice Cream Parlor 1995 - 1999
Canteen Service Co. 1994 - 1995
RJ Reynolds 1980 - 1994
Skills
Sales, Customer Service, Administrative..., Veterans Affairs, Veterans Benefits, Marketing, Management, Leadership
Education
University of South Carolina-Columbia
Bachelor of General Studies, Marketing and Advertising
University of South Carolina-Columbia
Associate of Science and Retailing Management
Greenwood County Veteran Affairs 2010 - January 2015
Sykes 2008 - 2010
Kraft Foods Group- Nabisco Biscuit Division 1999 - 2008
Screamers Ice Cream Parlor 1995 - 1999
Canteen Service Co. 1994 - 1995
RJ Reynolds 1980 - 1994
Skills
Sales, Customer Service, Administrative..., Veterans Affairs, Veterans Benefits, Marketing, Management, Leadership
Education
University of South Carolina-Columbia
Bachelor of General Studies, Marketing and Advertising
University of South Carolina-Columbia
Associate of Science and Retailing Management
T. Ann Brown's Sykes Experience August 2009 - Present
Job at Sykes Enterprises Inc., Tampa (Remote)
Industry Outsourcing/Offshoring
Experience
Sykes August 2009 - Present
Carolina West Wireless August 2006 - August 2009
SunCom Wireless 2004 - 2006
T-Mobile USA 1997 - 2003
American Express 1989 - 1996
Skills
Customer Service, Forecasting, Wireless, Customer Experience, Customer Satisfaction, Call Center, Customer Retention, Call Centers, Workforce Management, Vendor Management, Direct Sales, Telecommunications, Sales Process, Cross-functional Team..., Program Management, Process Improvement, Outsourcing, Leadership, CRM
Education
University of Phoenix
BSM, Bachelor of Science in Management
Sykes August 2009 - Present
Carolina West Wireless August 2006 - August 2009
SunCom Wireless 2004 - 2006
T-Mobile USA 1997 - 2003
American Express 1989 - 1996
Skills
Customer Service, Forecasting, Wireless, Customer Experience, Customer Satisfaction, Call Center, Customer Retention, Call Centers, Workforce Management, Vendor Management, Direct Sales, Telecommunications, Sales Process, Cross-functional Team..., Program Management, Process Improvement, Outsourcing, Leadership, CRM
Education
University of Phoenix
BSM, Bachelor of Science in Management
Mike Steinhoff, MBA Mike Steinhoff, MBA's Sykes Experience January 2014 - Present
Job Director, Global IT & Infrastructure at Sykes
Industry Information Technology and Services
Experience
Sykes January 2014 - Present
Sykes September 2007 - Present
Sykes October 2006 - September 2007
Natural Retail Group August 2004 - September 2006
Ablest Staffing 1999 - 2002
Skills
Windows Server, Disaster Recovery, Vendor Management, CCNA, Servers, Active Directory, Wireless Networking, Data Center, IT Management, Management, Offshoring, Team Leadership, Networking, WAN, Team Building, Cross-functional Team..., Distributed Team..., Dependable Team Player, Leadership, Budget Process, Project Planning, IT Strategy, Telecommunications, Telephony, Visio, Microsoft Office, Datacenter..., Data Centre Architecture, Power Distribution, PDU, data center power, Risk Analysis, Business Case, DNS, DHCP, Information Technology, Technical Support, Troubleshooting, Call Centers, System Administration, Windows XP, Windows 7, IT Service Management, Team Management, Oracle, Switches, Databases, TCP/IP, Computer Hardware, Firewalls
Education
University of Phoenix 2009 — 2011
MBA, Information Technology
University of South Florida 1992 — 1994
Bachelor of Arts (BA), Psychology
University of Wisconsin-Milwaukee 1986 — 1988
Behavioral Sciences
Random Lake High School 1981 — 1985
Diploma
Sykes January 2014 - Present
Sykes September 2007 - Present
Sykes October 2006 - September 2007
Natural Retail Group August 2004 - September 2006
Ablest Staffing 1999 - 2002
Skills
Windows Server, Disaster Recovery, Vendor Management, CCNA, Servers, Active Directory, Wireless Networking, Data Center, IT Management, Management, Offshoring, Team Leadership, Networking, WAN, Team Building, Cross-functional Team..., Distributed Team..., Dependable Team Player, Leadership, Budget Process, Project Planning, IT Strategy, Telecommunications, Telephony, Visio, Microsoft Office, Datacenter..., Data Centre Architecture, Power Distribution, PDU, data center power, Risk Analysis, Business Case, DNS, DHCP, Information Technology, Technical Support, Troubleshooting, Call Centers, System Administration, Windows XP, Windows 7, IT Service Management, Team Management, Oracle, Switches, Databases, TCP/IP, Computer Hardware, Firewalls
Education
University of Phoenix 2009 — 2011
MBA, Information Technology
University of South Florida 1992 — 1994
Bachelor of Arts (BA), Psychology
University of Wisconsin-Milwaukee 1986 — 1988
Behavioral Sciences
Random Lake High School 1981 — 1985
Diploma
Arvin Bryan Martinez Arvin Bryan Martinez's Sykes Experience July 2006 - August 2008
Job Lounge Band Musician at Carnival Cruise Lines
Industry Consumer Services
Experience
Carnival Cruise Lines February 2011 - January 2014
APAC Customer Services July 2010 - August 2010
Neung Yule October 2008 - June 2009
Sykes July 2006 - August 2008
Skills
Bilingual Proficiency, Commercial Driving, Cooking, Band, Customer Service, Customer Satisfaction, Tourism, Hospitality, Hiring, Social Networking, Hotels, People Skills, Time Management, Restaurants, Singing
Education
University of Santo Tomas 1997 — 2007
Bachelor of Arts (B.A.), Philosophy
St. Francis de Sales Minor Seminary 1993 — 1997
High School
Carnival Cruise Lines February 2011 - January 2014
APAC Customer Services July 2010 - August 2010
Neung Yule October 2008 - June 2009
Sykes July 2006 - August 2008
Skills
Bilingual Proficiency, Commercial Driving, Cooking, Band, Customer Service, Customer Satisfaction, Tourism, Hospitality, Hiring, Social Networking, Hotels, People Skills, Time Management, Restaurants, Singing
Education
University of Santo Tomas 1997 — 2007
Bachelor of Arts (B.A.), Philosophy
St. Francis de Sales Minor Seminary 1993 — 1997
High School
Paul Peterson, CPA, CGMA Paul Peterson, CPA, CGMA's Sykes Experience June 2013 - October 2015
Job Manager Global Finance Financial Analysis at Sykes
Industry Accounting
Experience
Sykes Enterprises, Inc. October 2015 - Present
Sykes June 2013 - October 2015
Sykes May 2009 - May 2013
Entegra Power Group May 2008 - September 2008
Franklin Templeton Investments May 2007 - August 2007
Space Coast Credit Union May 2006 - August 2006
Skills
Accounting, Financial Analysis, Management, Microsoft Excel, Financial Reporting, Financial Planning, CPA, Customer Service, Financial Accounting, Leadership
Education
University of South Florida - College of Business Administration 2005 — 2009
B.A., Accounting
University of South Florida - College of Business Administration 2005 — 2009
B.S., Finance
Sykes Enterprises, Inc. October 2015 - Present
Sykes June 2013 - October 2015
Sykes May 2009 - May 2013
Entegra Power Group May 2008 - September 2008
Franklin Templeton Investments May 2007 - August 2007
Space Coast Credit Union May 2006 - August 2006
Skills
Accounting, Financial Analysis, Management, Microsoft Excel, Financial Reporting, Financial Planning, CPA, Customer Service, Financial Accounting, Leadership
Education
University of South Florida - College of Business Administration 2005 — 2009
B.A., Accounting
University of South Florida - College of Business Administration 2005 — 2009
B.S., Finance
Timothy Couch's Sykes Experience October 2013 - Present
Job Sr. Director II Major Markets Account Management at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc. September 2015 - Present
Sykes October 2013 - Present
Sykes January 2013 - October 2013
Sykes October 2009 - January 2013
Sykes July 2007 - October 2009
KCTCS 2000 - 2007
KCTCS 1997 - 2002
Skills
Training, Call Centers, Workforce Management, Team Leadership, Management, Customer Satisfaction, Leadership
Education
University of Kentucky
BA, Psychology/Philosophy
Sykes Enterprises, Inc. September 2015 - Present
Sykes October 2013 - Present
Sykes January 2013 - October 2013
Sykes October 2009 - January 2013
Sykes July 2007 - October 2009
KCTCS 2000 - 2007
KCTCS 1997 - 2002
Skills
Training, Call Centers, Workforce Management, Team Leadership, Management, Customer Satisfaction, Leadership
Education
University of Kentucky
BA, Psychology/Philosophy
Jeliene Siao's Sykes Experience December 2003 - October 2005
Job Senior Operations Analyst / System Admin at Deltek
Industry Information Technology and Services
Experience
Deltek May 2014 - Present
Deltek Systems (Philippines), Ltd. October 2010 - April 2014
JPMorgan Chase November 2009 - August 2010
JPMorgan Chase July 2008 - October 2009
JPMorgan Chase October 2005 - July 2008
Sykes December 2003 - October 2005
Philam Insurance Co, Inc. November 2002 - August 2003
Skills
Business Analysis, Vendor Management, Management, Software Documentation, Project Management, Training, Access, System Administration, Call Centers, Analysis, Testing, Technical Support, MS Project, Salesforce.com
Education
University of Santo Tomas 1998 — 2002
Bachelor of Arts, Economics
Deltek May 2014 - Present
Deltek Systems (Philippines), Ltd. October 2010 - April 2014
JPMorgan Chase November 2009 - August 2010
JPMorgan Chase July 2008 - October 2009
JPMorgan Chase October 2005 - July 2008
Sykes December 2003 - October 2005
Philam Insurance Co, Inc. November 2002 - August 2003
Skills
Business Analysis, Vendor Management, Management, Software Documentation, Project Management, Training, Access, System Administration, Call Centers, Analysis, Testing, Technical Support, MS Project, Salesforce.com
Education
University of Santo Tomas 1998 — 2002
Bachelor of Arts, Economics
Randy Ellis's Sykes Experience December 1994 - July 2002
Job Contact Center Technology & Workforce Management
Industry Computer Networking
Experience
Delta Dental Insurance Company April 2015 - Present
Pearson School Systems October 2010 - April 2015
L3 Communications/USCG/DHS 2008 - October 2010
Apple Inc August 2002 - 2008
Sykes December 1994 - July 2002
US Navy June 1988 - November 1994
Skills
Microsoft Excel, Captivate, Curriculum Development, Curriculum Design, ADDIE, Lectora, Camtasia, Instructional Design, Hands-on Training, Technical Training, Connecting People, Creative Solutions, Technical Writing, Multimedia, E-Learning, Enterprise Software, Troubleshooting, Verint, Verint Speech Analytics, Verint WFM (Work Force..., Call Center Architecture, Cross-functional Team..., Instructor-led Training, Blended Learning, Distance Learning, Technical Documentation, Software Documentation, Team Leadership, Technical Support, Program Management, Leadership, Integration, Telephony, Training, Vendor Management
Education
University of Oregon 1986 — 2007
Delta Dental Insurance Company April 2015 - Present
Pearson School Systems October 2010 - April 2015
L3 Communications/USCG/DHS 2008 - October 2010
Apple Inc August 2002 - 2008
Sykes December 1994 - July 2002
US Navy June 1988 - November 1994
Skills
Microsoft Excel, Captivate, Curriculum Development, Curriculum Design, ADDIE, Lectora, Camtasia, Instructional Design, Hands-on Training, Technical Training, Connecting People, Creative Solutions, Technical Writing, Multimedia, E-Learning, Enterprise Software, Troubleshooting, Verint, Verint Speech Analytics, Verint WFM (Work Force..., Call Center Architecture, Cross-functional Team..., Instructor-led Training, Blended Learning, Distance Learning, Technical Documentation, Software Documentation, Team Leadership, Technical Support, Program Management, Leadership, Integration, Telephony, Training, Vendor Management
Education
University of Oregon 1986 — 2007
Brett Farrar's Sykes Experience March 2015 - Present
Job Financial Analyst II at Sykes
Industry Telecommunications
Experience
Sykes March 2015 - Present
Bright House Networks April 2014 - March 2015
Orange Business Services July 2011 - April 2014
Bulls Radio June 2010 - May 2011
Image Nation October 2008 - December 2009
Skills
Financial Analysis, Time Management, Accounting, Leadership, Sales, Event Management, Microsoft Office, Financial Reporting, PowerPoint, SQL, Business Process..., Invoicing, Quote Preparation, Accounts Receivable, ITIL v3 Foundations..., ITIL, Microsoft Excel
Education
University of South Florida 2006 — 2011
B.S., Finance
Sykes March 2015 - Present
Bright House Networks April 2014 - March 2015
Orange Business Services July 2011 - April 2014
Bulls Radio June 2010 - May 2011
Image Nation October 2008 - December 2009
Skills
Financial Analysis, Time Management, Accounting, Leadership, Sales, Event Management, Microsoft Office, Financial Reporting, PowerPoint, SQL, Business Process..., Invoicing, Quote Preparation, Accounts Receivable, ITIL v3 Foundations..., ITIL, Microsoft Excel
Education
University of South Florida 2006 — 2011
B.S., Finance
Suzanne Stech's Sykes Experience January 2003 - November 2005
Job Sr. Technical Recruiter
Industry Information Technology and Services
Experience
Oakwood Systems Group July 2010 - September 2014
Greater Manchester Police 2013 - 2013
Talentporte, Inc. September 2009 - January 2010
Envision November 2005 - February 2009
Sykes January 2003 - November 2005
Application Design Group August 1999 - February 2002
Stockell Consulting 2002 - 2002
PHCI July 1989 - August 1997
Skills
Talent Acquisition, Technical Recruiting, Benefits Negotiation, Sourcing, Applicant Tracking..., Recruiting, Screening, Contract Recruitment, Onboarding, Staffing Services, Internet Recruiting, Screening Resumes, Consulting, Staff Augmentation, Permanent Placement, Temporary Placement, Interviews, Temporary Staffing, Resume Writing, Human Resources, Performance Management, Background Checks, Job Fairs, Cold Calling, Employee Relations, Interview Preparation, Hiring, Microsoft Technologies, Job Descriptions, Information Technology, Building Relationships, College Recruiting, Business Intelligence, Cloud Computing
Education
University of Missouri-Saint Louis 1991 — 1995
Bachelors, Psychology
Ursuline Academy 1985 — 1989
Oakwood Systems Group July 2010 - September 2014
Greater Manchester Police 2013 - 2013
Talentporte, Inc. September 2009 - January 2010
Envision November 2005 - February 2009
Sykes January 2003 - November 2005
Application Design Group August 1999 - February 2002
Stockell Consulting 2002 - 2002
PHCI July 1989 - August 1997
Skills
Talent Acquisition, Technical Recruiting, Benefits Negotiation, Sourcing, Applicant Tracking..., Recruiting, Screening, Contract Recruitment, Onboarding, Staffing Services, Internet Recruiting, Screening Resumes, Consulting, Staff Augmentation, Permanent Placement, Temporary Placement, Interviews, Temporary Staffing, Resume Writing, Human Resources, Performance Management, Background Checks, Job Fairs, Cold Calling, Employee Relations, Interview Preparation, Hiring, Microsoft Technologies, Job Descriptions, Information Technology, Building Relationships, College Recruiting, Business Intelligence, Cloud Computing
Education
University of Missouri-Saint Louis 1991 — 1995
Bachelors, Psychology
Ursuline Academy 1985 — 1989
Amy Moran-Moberg's Sykes Experience February 2010 - April 2013
Job AVP Learning & Development at CareCentrix
Industry Hospital & Health Care
Experience
CareCentrix April 2013 - Present
Sykes February 2010 - April 2013
Sykes February 2005 - April 2013
SYKES Enterprises January 2005 - October 2009
JPMorganChase 2001 - 2005
JP Morgan Chase 2001 - 2005
Skills
Performance Management, Leadership Development, Coaching, Change Management, Call Center, Talent Management, Team Building, Organizational..., Strategic Planning, Customer Service, Process Improvement, Employee Relations, Call Centers, Project Management, Leadership, Training, BPO, Training Delivery, Outsourcing, Employee Engagement, E-Learning, Succession Planning, Contact Centers, Management, Recruiting, Organizational..., Operations Management, Team Leadership
Education
Duke Integrative Medicine 2012 — 2013
Certified Integrative Health Coach
University of South Florida 1998 — 2000
M.Ed., Higher Education Administration
CareCentrix April 2013 - Present
Sykes February 2010 - April 2013
Sykes February 2005 - April 2013
SYKES Enterprises January 2005 - October 2009
JPMorganChase 2001 - 2005
JP Morgan Chase 2001 - 2005
Skills
Performance Management, Leadership Development, Coaching, Change Management, Call Center, Talent Management, Team Building, Organizational..., Strategic Planning, Customer Service, Process Improvement, Employee Relations, Call Centers, Project Management, Leadership, Training, BPO, Training Delivery, Outsourcing, Employee Engagement, E-Learning, Succession Planning, Contact Centers, Management, Recruiting, Organizational..., Operations Management, Team Leadership
Education
Duke Integrative Medicine 2012 — 2013
Certified Integrative Health Coach
University of South Florida 1998 — 2000
M.Ed., Higher Education Administration
Rij Macias's Sykes Experience October 2003 - May 2005
Job Network Engineer at Kaiser Permanente
Industry Information Technology and Services
Experience
Kaiser Permanente March 2014 - Present
Harte-Hanks December 2008 - August 2013
Avon Cosmetics May 2005 - November 2008
Sykes October 2003 - May 2005
Security Bank Corporation April 2001 - October 2003
Skills
Incident Management, Planning, Remedy, Cisco devices, Change Management, ITIL, Service Desk, IT Operations, IT Management, SLA, Switch Configuration, TACACS+, HSRP, Router Configuration, Wireless Networking, Wireless Network Design, Cisco IOS, Cisco Wireless, Cisco Switches, Cisco Catalyst Switches, Cisco Security, Network Administration, Network Design, Network Operations, Solarwinds, Project Implementation, Project Execution, BGP, EIGRP, Routers, Wireless Routers, LAN/WAN, Cisco Technologies, Project Management, Active Directory, LAN-WAN, Cisco Nexus, Networking, Troubleshooting, Hardware, Technical Support, Infrastructure, VPN, WAN, Switches, Information Technology, NOC, Global Network..., Team Management, Operations Management
Education
University of Santo Tomas 1994 — 2000
BS Electronics and Communications Eng'g, Engineering
Kaiser Permanente March 2014 - Present
Harte-Hanks December 2008 - August 2013
Avon Cosmetics May 2005 - November 2008
Sykes October 2003 - May 2005
Security Bank Corporation April 2001 - October 2003
Skills
Incident Management, Planning, Remedy, Cisco devices, Change Management, ITIL, Service Desk, IT Operations, IT Management, SLA, Switch Configuration, TACACS+, HSRP, Router Configuration, Wireless Networking, Wireless Network Design, Cisco IOS, Cisco Wireless, Cisco Switches, Cisco Catalyst Switches, Cisco Security, Network Administration, Network Design, Network Operations, Solarwinds, Project Implementation, Project Execution, BGP, EIGRP, Routers, Wireless Routers, LAN/WAN, Cisco Technologies, Project Management, Active Directory, LAN-WAN, Cisco Nexus, Networking, Troubleshooting, Hardware, Technical Support, Infrastructure, VPN, WAN, Switches, Information Technology, NOC, Global Network..., Team Management, Operations Management
Education
University of Santo Tomas 1994 — 2000
BS Electronics and Communications Eng'g, Engineering
Greg Gilroy's Sykes Experience January 2011 - December 2012
Job Manager Learning Logistics
Industry Education Management
Experience
Anthem, Inc. December 2014 - Present
Egencia December 2012 - November 2014
Sykes January 2011 - December 2012
BT Conferencing October 2008 - May 2010
BT Conferencing May 2006 - October 2008
Skills
Quality Assurance, Call Center, Performance Management, Operations Management, Process Improvement, Hiring, Problem Solving, Staff Development, Coaching, Customer Service, Mentoring, Customer Relations, Organizational..., Team Leadership, Consultative Selling, Troubleshooting, Customer Satisfaction, Microsoft Office, SharePoint, Sales Management, Training Delivery, Adobe Connect, WebEx, Web-Based Training, Live Meeting, Instructor-led Training, Call Centers, Human Resources, Learning Management..., Customer Experience, Customer Retention, Employee Training, Selling, E-Learning, Training, Program Management, Leadership, Management, Sales
Education
University of Phoenix 2008 — 2012
Bachelor's of Science, Business Management, 3.57
Anthem, Inc. December 2014 - Present
Egencia December 2012 - November 2014
Sykes January 2011 - December 2012
BT Conferencing October 2008 - May 2010
BT Conferencing May 2006 - October 2008
Skills
Quality Assurance, Call Center, Performance Management, Operations Management, Process Improvement, Hiring, Problem Solving, Staff Development, Coaching, Customer Service, Mentoring, Customer Relations, Organizational..., Team Leadership, Consultative Selling, Troubleshooting, Customer Satisfaction, Microsoft Office, SharePoint, Sales Management, Training Delivery, Adobe Connect, WebEx, Web-Based Training, Live Meeting, Instructor-led Training, Call Centers, Human Resources, Learning Management..., Customer Experience, Customer Retention, Employee Training, Selling, E-Learning, Training, Program Management, Leadership, Management, Sales
Education
University of Phoenix 2008 — 2012
Bachelor's of Science, Business Management, 3.57
Thandi Blanding's Sykes Experience July 2009 - January 2012
Job Volunteer Coordinator/Social Worker at Agape Hospice
Industry Hospital & Health Care
Experience
Agape Hospice September 2012 - Present
Harmony Care Hospice January 2012 - August 2012
Sykes July 2009 - January 2012
Sumter County Commission on Alcohol and Drug Abuse August 2008 - May 2009
Sumter Family Health Center August 2007 - May 2008
Skills
Social Services, Group Therapy, Leadership, Program Management, Workshop Facilitation, Research, Analysis, Case Managment, Customer Service, Coaching, Conflict Resolution, Training, Microsoft Office, Customer Satisfaction, Employee Training, Mental Health, Supervisory Skills, Public Speaking, Psychotherapy, Teamwork, Case Management
Education
University of South Carolina-Columbia 2007 — 2009
Master's of Social Work, social work
Winthrop University 2002 — 2006
Bachelor's Degree, psychology, history
Agape Hospice September 2012 - Present
Harmony Care Hospice January 2012 - August 2012
Sykes July 2009 - January 2012
Sumter County Commission on Alcohol and Drug Abuse August 2008 - May 2009
Sumter Family Health Center August 2007 - May 2008
Skills
Social Services, Group Therapy, Leadership, Program Management, Workshop Facilitation, Research, Analysis, Case Managment, Customer Service, Coaching, Conflict Resolution, Training, Microsoft Office, Customer Satisfaction, Employee Training, Mental Health, Supervisory Skills, Public Speaking, Psychotherapy, Teamwork, Case Management
Education
University of South Carolina-Columbia 2007 — 2009
Master's of Social Work, social work
Winthrop University 2002 — 2006
Bachelor's Degree, psychology, history
Kristin Bello's Sykes Experience April 2009 - June 2013
Job Kristin Bello, Global Compensation Analyst, Masonite International Corporation
Industry Financial Services
Experience
Masonite July 2013 - Present
Kings Realty October 2013 - October 2013
Vintage Real Estate Services October 2005 - October 2013
Sykes April 2009 - June 2013
Skills
Real Estate, Microsoft Excel, Forecasting, Budgets, Call Centers, BPO, Microsoft Word, Human Resources, Selling, Onboarding, Real Estate Transactions, PowerPoint, ADP Payroll, Compensation Structures, Deferred Compensation, Employee Benefits, HRIS, Incentive Programs, PeopleSoft, Performance Management, Sales, Training
Education
University of South Florida 2002 — 2006
Bachelors, Finance
Masonite July 2013 - Present
Kings Realty October 2013 - October 2013
Vintage Real Estate Services October 2005 - October 2013
Sykes April 2009 - June 2013
Skills
Real Estate, Microsoft Excel, Forecasting, Budgets, Call Centers, BPO, Microsoft Word, Human Resources, Selling, Onboarding, Real Estate Transactions, PowerPoint, ADP Payroll, Compensation Structures, Deferred Compensation, Employee Benefits, HRIS, Incentive Programs, PeopleSoft, Performance Management, Sales, Training
Education
University of South Florida 2002 — 2006
Bachelors, Finance
Ked Meade's Sykes Experience Account ManagerSykes Enterprises2001 - Present
Job Account Manager at Sykes
Industry Telecommunications
Experience
Sykes Account ManagerSykes Enterprises2001 - Present
Education
University of Kentucky
Sykes Account ManagerSykes Enterprises2001 - Present
Education
University of Kentucky
Byron Blackwell's Sykes Experience December 2007 - April 2012
Job Network Operations Manager at Allied Specialty
Industry Insurance
Experience
Alliance Specialties, Inc. September 2012 - Present
iGov May 2012 - September 2012
Sykes December 2007 - April 2012
Hillsborough Kids, Inc. May 2004 - November 2007
Osgood Industries, Inc. June 2001 - June 2002
Skills
Active Directory, Information Technology, DNS, Microsoft SQL Server, Windows Server, Cisco Technologies, Microsoft Exchange, Networking, Virtualization, Disaster Recovery, Switches, VMware, VMware ESX, Technical Support, Servers, Group Policy, DHCP, Troubleshooting, Management, VoIP, IT Service Management, System Administration, SharePoint, Microsoft Technologies, IT Operations, Budgets, Network Administration, Computer Hardware, IT Management, Call Centers
Education
University Of Maryland University College 1997 — 2000
BS, Computer Studies
University of Maryland University College
BS in Computer Studies, Minor in MIS, Computers
Alliance Specialties, Inc. September 2012 - Present
iGov May 2012 - September 2012
Sykes December 2007 - April 2012
Hillsborough Kids, Inc. May 2004 - November 2007
Osgood Industries, Inc. June 2001 - June 2002
Skills
Active Directory, Information Technology, DNS, Microsoft SQL Server, Windows Server, Cisco Technologies, Microsoft Exchange, Networking, Virtualization, Disaster Recovery, Switches, VMware, VMware ESX, Technical Support, Servers, Group Policy, DHCP, Troubleshooting, Management, VoIP, IT Service Management, System Administration, SharePoint, Microsoft Technologies, IT Operations, Budgets, Network Administration, Computer Hardware, IT Management, Call Centers
Education
University Of Maryland University College 1997 — 2000
BS, Computer Studies
University of Maryland University College
BS in Computer Studies, Minor in MIS, Computers
Chris Sundberg's Sykes Experience June 1996 - August 1999
Job Application Engineer at Woodward
Industry Computer Software
Experience
Woodward March 2011 - Present
Woodward October 2008 - April 2011
MotoTron July 2005 - September 2008
Mercury Marine 2005 - 2008
VisionTek September 1999 - July 2005
Visiontek 1999 - 2005
Sykes June 1996 - August 1999
Sykes (currently SDL Int'l) - Boulder 1996 - 1999
Sykes Enterprises, Incorporated 1996 - 1999
Skills
Software Development, C, SDLC, Systems Engineering, Electrical Engineering, Six Sigma, Embedded Systems, Automation, Testing, Engineering, C#, Engineering Management, Continuous Improvement, Product Development, Information Assurance, CyberSecurity, Industrial Control..., Modbus, HMI Configuration, Control Networks, Public Address..., Matlab, Embedded Software, Software Engineering, Root Cause Analysis
Education
University of Northern Colorado 1992 — 1996
BS, Computer Information Systems
Woodward March 2011 - Present
Woodward October 2008 - April 2011
MotoTron July 2005 - September 2008
Mercury Marine 2005 - 2008
VisionTek September 1999 - July 2005
Visiontek 1999 - 2005
Sykes June 1996 - August 1999
Sykes (currently SDL Int'l) - Boulder 1996 - 1999
Sykes Enterprises, Incorporated 1996 - 1999
Skills
Software Development, C, SDLC, Systems Engineering, Electrical Engineering, Six Sigma, Embedded Systems, Automation, Testing, Engineering, C#, Engineering Management, Continuous Improvement, Product Development, Information Assurance, CyberSecurity, Industrial Control..., Modbus, HMI Configuration, Control Networks, Public Address..., Matlab, Embedded Software, Software Engineering, Root Cause Analysis
Education
University of Northern Colorado 1992 — 1996
BS, Computer Information Systems
Martin Street's Sykes Experience 1996 - 1998
Job IT Team Manager at SCL Health
Industry Information Technology and Services
Experience
SCL Health 2013 - Present
Intuit 2013 - 2013
Molycorp Minerals, LLC 2011 - 2012
Innovar Group March 2008 - December 2010
Key National Finance 2003 - January 2007
DigitalGlobe 2001 - 2002
Sykes 1996 - 1998
Skills
Management, Desktop Administration, Apple Remote Desktop, Apple Certified, System Administration, Vendor Relationships, Purchasing, Microsoft Exchange, Servers, Active Directory, System Architecture, IT Management, Training, SharePoint, Software Documentation, Hardware, Business Analysis, Windows Server, Virtualization, Networking, Technical Support, Network Administration, Operating Systems, Visio, Vendor Management, VMware, Troubleshooting, Blackberry Enterprise..., Disaster Recovery, Databases, Cisco Technologies, Network Security, Vendor Relationship..., IT Operations, Infrastructure, IT Infrastructure..., IT Service Management, IT Strategy
Education
University of Northern Colorado 1994 — 1997
Bachelor's degree, Business Administration
University of Colorado at Denver
Master of Business Administration (MBA), Business Administration and Management, General
SCL Health 2013 - Present
Intuit 2013 - 2013
Molycorp Minerals, LLC 2011 - 2012
Innovar Group March 2008 - December 2010
Key National Finance 2003 - January 2007
DigitalGlobe 2001 - 2002
Sykes 1996 - 1998
Skills
Management, Desktop Administration, Apple Remote Desktop, Apple Certified, System Administration, Vendor Relationships, Purchasing, Microsoft Exchange, Servers, Active Directory, System Architecture, IT Management, Training, SharePoint, Software Documentation, Hardware, Business Analysis, Windows Server, Virtualization, Networking, Technical Support, Network Administration, Operating Systems, Visio, Vendor Management, VMware, Troubleshooting, Blackberry Enterprise..., Disaster Recovery, Databases, Cisco Technologies, Network Security, Vendor Relationship..., IT Operations, Infrastructure, IT Infrastructure..., IT Service Management, IT Strategy
Education
University of Northern Colorado 1994 — 1997
Bachelor's degree, Business Administration
University of Colorado at Denver
Master of Business Administration (MBA), Business Administration and Management, General
Scott Benninghoff's Sykes Experience May 2014 - Present
Job Software Developer Sykes Enterprises
Industry Computer Software
Experience
Sykes May 2014 - Present
OpenMercury LLC 2005 - Present
Hydro IS Partner 2000 - 2005
Travelers Insurance 1990 - 1992
Skills
Databases, Leadership, VMware, ASP.NET, Security, Python, Software Development, Change Management, VoIP, Process Improvement, Enterprise Architecture, Team Leadership, SQL, ERP, Project Management, Open Source, IT Strategy, Visual Basic, Knowledge Management, Spanish, Linux Desktop, Linux, Linux KVM, Hardware Virtualization, Android Development, Ubuntu
Education
University of South Florida - College of Business Administration 1987 — 1988
Bachelor of Arts, Management Information Systems
Panama Canal College 1984 — 1986
Associate of Science, Business Administration
Balboa High School
Sykes May 2014 - Present
OpenMercury LLC 2005 - Present
Hydro IS Partner 2000 - 2005
Travelers Insurance 1990 - 1992
Skills
Databases, Leadership, VMware, ASP.NET, Security, Python, Software Development, Change Management, VoIP, Process Improvement, Enterprise Architecture, Team Leadership, SQL, ERP, Project Management, Open Source, IT Strategy, Visual Basic, Knowledge Management, Spanish, Linux Desktop, Linux, Linux KVM, Hardware Virtualization, Android Development, Ubuntu
Education
University of South Florida - College of Business Administration 1987 — 1988
Bachelor of Arts, Management Information Systems
Panama Canal College 1984 — 1986
Associate of Science, Business Administration
Balboa High School
Kerrie Vloedman's Sykes Experience August 2004 - December 2014
Job System Analyst
Industry Information Technology and Services
Experience
Infinite Computer Solutions January 2015 - Present
Sykes August 2004 - December 2014
Sapphire Technologies November 2003 - June 2004
Robert Half Technology September 2002 - June 2003
Moore Corporation 1998 - 2000
Moore Corporation 1998 - 2000
Skills
Project Management, Project Planning, Business Analysis, Team Building, Integration, System Administration, Troubleshooting, Lotus Domino, Linux, Infrastructure, WebSphere Application..., DevOps, Disaster Recovery, Operating Systems, Unix, Servers, Software Documentation, Windows, Hardware, Security, Management, Enterprise Software, Software Development, Vendor Management, Business Process, PMP, Requirements Analysis, Databases
Education
Project Management Academy 2015 — 2015
Project Management
University of Oklahoma 1986 — 1991
Infinite Computer Solutions January 2015 - Present
Sykes August 2004 - December 2014
Sapphire Technologies November 2003 - June 2004
Robert Half Technology September 2002 - June 2003
Moore Corporation 1998 - 2000
Moore Corporation 1998 - 2000
Skills
Project Management, Project Planning, Business Analysis, Team Building, Integration, System Administration, Troubleshooting, Lotus Domino, Linux, Infrastructure, WebSphere Application..., DevOps, Disaster Recovery, Operating Systems, Unix, Servers, Software Documentation, Windows, Hardware, Security, Management, Enterprise Software, Software Development, Vendor Management, Business Process, PMP, Requirements Analysis, Databases
Education
Project Management Academy 2015 — 2015
Project Management
University of Oklahoma 1986 — 1991
Dawn Nash's Sykes Experience July 2013 - Present
Job Director Client Services
Industry Outsourcing/Offshoring
Experience
Sykes July 2013 - Present
Alpine Access May 2009 - July 2013
Alpine Access February 2005 - May 2009
Skills
Call Center, Contact Center..., Customer Satisfaction, Outsourcing, Customer Retention, Technical Recruiting, Customer Service, Account Management, Process Improvement, Coaching, Employee Relations, Call Centers, Quality Assurance, Service Delivery, Workforce Management, Management, Customer Experience, Business Process..., Cross-functional Team..., Contact Centers, CRM, Performance Management, Call Center Development, Operations Management, Training, Team Leadership, Team Management, Team Building, Recruiting, Program Management, Hiring, Leadership Development
Education
University of Maryland University College 1997 — 1999
Sykes July 2013 - Present
Alpine Access May 2009 - July 2013
Alpine Access February 2005 - May 2009
Skills
Call Center, Contact Center..., Customer Satisfaction, Outsourcing, Customer Retention, Technical Recruiting, Customer Service, Account Management, Process Improvement, Coaching, Employee Relations, Call Centers, Quality Assurance, Service Delivery, Workforce Management, Management, Customer Experience, Business Process..., Cross-functional Team..., Contact Centers, CRM, Performance Management, Call Center Development, Operations Management, Training, Team Leadership, Team Management, Team Building, Recruiting, Program Management, Hiring, Leadership Development
Education
University of Maryland University College 1997 — 1999
Patricia Vranic's Sykes Experience January 2003 - January 2004
Job Financial Planning & Analysis at Honeywell
Industry Aviation & Aerospace
Experience
Honeywell Financial Analyst-Program AccountantHoneywell AerospaceFebruary 2006 - August 2007
Honeywell Aerospace January 2004 - February 2006
Sykes January 2003 - January 2004
DTNet Technologies July 2002 - January 2003
Education
University of South Florida 2004 — 2008
Accounting
University of South Florida 2000 — 2002
MIS, Business
Honeywell Financial Analyst-Program AccountantHoneywell AerospaceFebruary 2006 - August 2007
Honeywell Aerospace January 2004 - February 2006
Sykes January 2003 - January 2004
DTNet Technologies July 2002 - January 2003
Education
University of South Florida 2004 — 2008
Accounting
University of South Florida 2000 — 2002
MIS, Business
Ann Fuller's Sykes Experience February 2001 - Present
Job Global IT Change Manager at Sykes
Industry Information Technology and Services
Experience
Sykes February 2001 - Present
Sykes Enterprises, Incorporated 2000 - Present
Skills
ITIL, Active Directory, Contact Centers, Outsourcing, Call Center, IT Service Management, BPO, IT Operations, Windows Server, IT Management, VMware, Servers, Workforce Management, Disaster Recovery, Microsoft Exchange, Avaya, Technical Support, Security, Network Security
Education
University of Oklahoma - Price College of Business 1996 — 1999
Bachelor of Business Adminstration, Management Information Systems
Sykes February 2001 - Present
Sykes Enterprises, Incorporated 2000 - Present
Skills
ITIL, Active Directory, Contact Centers, Outsourcing, Call Center, IT Service Management, BPO, IT Operations, Windows Server, IT Management, VMware, Servers, Workforce Management, Disaster Recovery, Microsoft Exchange, Avaya, Technical Support, Security, Network Security
Education
University of Oklahoma - Price College of Business 1996 — 1999
Bachelor of Business Adminstration, Management Information Systems
John Travis II's Sykes Experience November 1999 - June 2000
Job IT Help Desk at S&N Communications, Inc.
Industry Gambling & Casinos
Experience
S&N Communications, Inc. December 2013 - Present
ACS February 2002 - December 2012
Kmart June 2001 - February 2002
Sykes November 1999 - June 2000
Skills
Troubleshooting, Windows, Help Desk Support, Access, Windows 7, Microsoft Office, Computer Hardware, Exchange 2010/2007/2003, Casino, Photoshop, Databases, Active Directory..., Windows Server, Barracuda Spam Filter, CSS, Customer Satisfaction, Linux, Microsoft SQL Server, Microsoft Exchange, Visual Studio, Switches, Dreamweaver, Telecommunications, Project Management, Microsoft Dynamics ERP, Web Development, Barracuda Spam Firewall, Unix, Team Leadership, Software Development, Hardware Diagnostics, Software Installation, Mac, Cisco VoIP, HTML, SQL, Microsoft Office 365, Active Directory
Education
University of Phoenix 2010 — 2012
BSIT, Telecommunications, 3.51 GPA
Gaston College 1995 — 1999
AS, IT, Programming Specific
S&N Communications, Inc. December 2013 - Present
ACS February 2002 - December 2012
Kmart June 2001 - February 2002
Sykes November 1999 - June 2000
Skills
Troubleshooting, Windows, Help Desk Support, Access, Windows 7, Microsoft Office, Computer Hardware, Exchange 2010/2007/2003, Casino, Photoshop, Databases, Active Directory..., Windows Server, Barracuda Spam Filter, CSS, Customer Satisfaction, Linux, Microsoft SQL Server, Microsoft Exchange, Visual Studio, Switches, Dreamweaver, Telecommunications, Project Management, Microsoft Dynamics ERP, Web Development, Barracuda Spam Firewall, Unix, Team Leadership, Software Development, Hardware Diagnostics, Software Installation, Mac, Cisco VoIP, HTML, SQL, Microsoft Office 365, Active Directory
Education
University of Phoenix 2010 — 2012
BSIT, Telecommunications, 3.51 GPA
Gaston College 1995 — 1999
AS, IT, Programming Specific
Bill Flatley's Sykes Experience January 2008 - Present
Job Senior Director Regional Finance & Controller N.A.
Industry Consumer Services
Experience
Sykes January 2008 - Present
Brownfields Capital, LLC May 2007 - December 2007
Affordable Residential Communities April 2005 - May 2007
M.D.C. Holdings, Inc. (Richmond American Homes) September 1998 - March 2005
Western Sugar Company 1987 - 1998
Skills
Accounting, Accounts Payable, Financial Analysis, Budgeting, SOX, Process Improvement, General Ledger, Cash Flow, Policy, Excel, Strategic Planning, Analysis, Supervisory Skills, Quickbooks, Forecasting, Due Diligence, Payroll, Documentation, Planning, Team Building, Contract Negotiation, Purchasing, Financial Management, Payroll Processing, Financial Reporting, Financial Modeling, Compliance, Expenses, Problem Solving, Customer Relations, Microsoft Office, SEC reporting, Billing, Internal Controls, Customer Service, GAAP, Financial Accounting, Variance Analysis, Fixed Assets, Accruals, Revenue Recognition, Account Reconciliation, Accounts Receivable, Auditing, Reconciliation, Cash Management, Audit, Consolidation, International Accounting, FASB
Education
University of Notre Dame 1978 — 1982
Bachelor of Business Administration, Accounting
Sykes January 2008 - Present
Brownfields Capital, LLC May 2007 - December 2007
Affordable Residential Communities April 2005 - May 2007
M.D.C. Holdings, Inc. (Richmond American Homes) September 1998 - March 2005
Western Sugar Company 1987 - 1998
Skills
Accounting, Accounts Payable, Financial Analysis, Budgeting, SOX, Process Improvement, General Ledger, Cash Flow, Policy, Excel, Strategic Planning, Analysis, Supervisory Skills, Quickbooks, Forecasting, Due Diligence, Payroll, Documentation, Planning, Team Building, Contract Negotiation, Purchasing, Financial Management, Payroll Processing, Financial Reporting, Financial Modeling, Compliance, Expenses, Problem Solving, Customer Relations, Microsoft Office, SEC reporting, Billing, Internal Controls, Customer Service, GAAP, Financial Accounting, Variance Analysis, Fixed Assets, Accruals, Revenue Recognition, Account Reconciliation, Accounts Receivable, Auditing, Reconciliation, Cash Management, Audit, Consolidation, International Accounting, FASB
Education
University of Notre Dame 1978 — 1982
Bachelor of Business Administration, Accounting
Victor Alkema's Sykes Experience 2001 - 2003
Job Senior Level II Technician at HD Supply
Industry Information Technology and Services
Experience
HD Supply February 2006 - Present
Sykes 2001 - 2003
Skills
Call Center, Troubleshooting, Outlook, Problem Solving, Citrix, Active Directory, Microsoft Exchange, System Deployment, Disaster Recovery, Process Improvement, Windows, Customer Service, Call Centers, Software Documentation, Computer Hardware, Operations Management, Windows 7, Management, Team Building, Vendor Management
Education
University of Phoenix 2009 — 2012
DeVry University 2003 — 2005
AS, Electrical Engineering and Network Administration
HD Supply February 2006 - Present
Sykes 2001 - 2003
Skills
Call Center, Troubleshooting, Outlook, Problem Solving, Citrix, Active Directory, Microsoft Exchange, System Deployment, Disaster Recovery, Process Improvement, Windows, Customer Service, Call Centers, Software Documentation, Computer Hardware, Operations Management, Windows 7, Management, Team Building, Vendor Management
Education
University of Phoenix 2009 — 2012
DeVry University 2003 — 2005
AS, Electrical Engineering and Network Administration
Robert Leibold's Sykes Experience September 1993 - August 1994
Job Senior Engineer Virtualization at CDW
Industry Insurance
Experience
CDW June 2013 - Present
CUNA Mutual Group September 1997 - June 2013
Sitel 1994 - 1997
Sykes September 1993 - August 1994
Skills
VMware, Windows, Linux, VMware ESX, Cisco, Business Continuity, HP, Microsoft Technologies, Data Center, IT Management, Server Architecture, Cisco Technologies, Microsoft Exchange, Hyper-V, Servers, Virtualization, Cisco UCS
Education
Red Hat 2009 — 2009
Red Hat Certified Technician, Red Hat Enterprise Linux 5
University of Northern Iowa 1989 — 1993
BA, Marketing
CDW June 2013 - Present
CUNA Mutual Group September 1997 - June 2013
Sitel 1994 - 1997
Sykes September 1993 - August 1994
Skills
VMware, Windows, Linux, VMware ESX, Cisco, Business Continuity, HP, Microsoft Technologies, Data Center, IT Management, Server Architecture, Cisco Technologies, Microsoft Exchange, Hyper-V, Servers, Virtualization, Cisco UCS
Education
Red Hat 2009 — 2009
Red Hat Certified Technician, Red Hat Enterprise Linux 5
University of Northern Iowa 1989 — 1993
BA, Marketing
Jim Lamar's Sykes Experience 2000 - 2002
Job Chairman at Finally Retired
Industry Executive Office
Experience
Retired 2002 - Present
Sykes 2000 - 2002
Lucent Technologies 1993 - April 1999
AT&T Europe 1987 - 1991
Education
University of Houston 1969 — 1975
BBA, Quantitative Management
South Oak Cliff
Retired 2002 - Present
Sykes 2000 - 2002
Lucent Technologies 1993 - April 1999
AT&T Europe 1987 - 1991
Education
University of Houston 1969 — 1975
BBA, Quantitative Management
South Oak Cliff
Cristy Voivedich Morgan's Sykes Experience December 1995 - August 1997
Job Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
The Morgan Household November 2009 - Present
Ethan Allen September 2008 - October 2009
NextWave Wireless October 2007 - July 2008
Premcor January 2005 - March 2006
Edwards & Zuck August 2003 - December 2004
Lancome October 2000 - August 2003
Tech Data November 1998 - April 2000
Tech Data August 1997 - November 1998
Sykes December 1995 - August 1997
Skills
Marketing, Marketing Communications, Marketing Strategy
Education
University of Phoenix 2004 — 2006
MBA, Marketing
University of South Florida 1989 — 1994
B.A., Communications
The Morgan Household November 2009 - Present
Ethan Allen September 2008 - October 2009
NextWave Wireless October 2007 - July 2008
Premcor January 2005 - March 2006
Edwards & Zuck August 2003 - December 2004
Lancome October 2000 - August 2003
Tech Data November 1998 - April 2000
Tech Data August 1997 - November 1998
Sykes December 1995 - August 1997
Skills
Marketing, Marketing Communications, Marketing Strategy
Education
University of Phoenix 2004 — 2006
MBA, Marketing
University of South Florida 1989 — 1994
B.A., Communications
Paul Weinstein's Sykes Experience September 2012 - Present
Job Sr, Network Engineer at Sykes
Industry Information Technology and Services
Experience
Sykes September 2012 - Present
CoreLogic February 2006 - August 2012
CoreLogic / First Advantage Corporation 2006 - August 2012
Sykes 2001 - 2006
Skills
Cisco Technologies, VMware, Active Directory, LAN-WAN, Disaster Recovery, DNS, VPN, Firewalls, ITIL, Data Center, Network Architecture, VMware ESX, WAN, Network Security, Virtualization, Cisco IOS, Servers, Network Engineering, CCNA, Windows Server, Microsoft Exchange, Networking, Switches, DHCP
Education
University of South Florida 1994 — 1999
BA, History with a minor in International Relations
Sykes September 2012 - Present
CoreLogic February 2006 - August 2012
CoreLogic / First Advantage Corporation 2006 - August 2012
Sykes 2001 - 2006
Skills
Cisco Technologies, VMware, Active Directory, LAN-WAN, Disaster Recovery, DNS, VPN, Firewalls, ITIL, Data Center, Network Architecture, VMware ESX, WAN, Network Security, Virtualization, Cisco IOS, Servers, Network Engineering, CCNA, Windows Server, Microsoft Exchange, Networking, Switches, DHCP
Education
University of South Florida 1994 — 1999
BA, History with a minor in International Relations
Maria Milliza Anderson, MA, PMP's Sykes Experience June 2003 - December 2003
Job Program Manager
Industry Information Technology and Services
Experience
Five9 July 2013 - Present
Five9 April 2012 - July 2013
Five9 September 2011 - May 2012
Five9 September 2009 - September 2011
Five9 Philippines Inc. April 2006 - September 2009
Synergia Cybercare Inc. February 2004 - April 2006
Sykes June 2003 - December 2003
Macromedia 2003 - 2003
UST Museum of Arts & Sciences January 2000 - November 2002
Skills
SaaS, Salesforce.com, Project Management, BPO, Telecommunications, IT Service Management, Vendor Management, Professional Services, CRM, Start-ups, Integration, Enterprise Software, Data Center, Call Centers, Team Leadership, Leadership, Product Management, Program Management, Business Intelligence, IT Management, Agile Methodologies, Team Management, Customer Experience, Software Project..., SDLC, Management, PMP, Visio, Cross-functional Team...
Education
University of the Philippines 2004 — 2008
MA, Islamic Studies
University of Santo Tomas 1999 — 2003
BA, Asian Studies
Five9 July 2013 - Present
Five9 April 2012 - July 2013
Five9 September 2011 - May 2012
Five9 September 2009 - September 2011
Five9 Philippines Inc. April 2006 - September 2009
Synergia Cybercare Inc. February 2004 - April 2006
Sykes June 2003 - December 2003
Macromedia 2003 - 2003
UST Museum of Arts & Sciences January 2000 - November 2002
Skills
SaaS, Salesforce.com, Project Management, BPO, Telecommunications, IT Service Management, Vendor Management, Professional Services, CRM, Start-ups, Integration, Enterprise Software, Data Center, Call Centers, Team Leadership, Leadership, Product Management, Program Management, Business Intelligence, IT Management, Agile Methodologies, Team Management, Customer Experience, Software Project..., SDLC, Management, PMP, Visio, Cross-functional Team...
Education
University of the Philippines 2004 — 2008
MA, Islamic Studies
University of Santo Tomas 1999 — 2003
BA, Asian Studies
Raymond O'Brien's Sykes Experience October 1999 - August 2001
Job Retired at Retired
Industry Health, Wellness and Fitness
Experience
Retired May 2015 - Present
Catholic Health East July 2007 - July 2014
Memorial Healthcare System October 2001 - July 2007
Sykes October 1999 - August 2001
Independent Contractor May 1996 - October 1999
Honeywell Federal Systems Inc April 1989 - April 1996
Arthur Andersen & Co. April 1988 - April 1989
United States Marine Corps May 1981 - March 1988
Skills
Business Analysis, Epic Systems, Movex, Active Directory, Project Management, IT Operations, Windows Server, Software Implementation, HIPAA, Microsoft SQL Server, EHR, System Administration, Visio, ERP, Troubleshooting, Coaching, Business Process, Data Warehousing, Vendor Management, Business Intelligence, Crystal Reports, IT Management, Healthcare, Strategic Planning, Integration, SQL, Change Management, Informatics, SharePoint, Resource Management, Software Documentation, Business Process..., System Deployment, Unix, Cisco Technologies, Disaster Recovery, Access, Process Improvement, Healthcare Information..., HL7, Outlook, Windows, Program Management, IT Strategy, Microsoft Office, ITIL, SDLC, Data Center, EMR, Servers
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Health/Health Care Administration/Management, 3.91
Retired May 2015 - Present
Catholic Health East July 2007 - July 2014
Memorial Healthcare System October 2001 - July 2007
Sykes October 1999 - August 2001
Independent Contractor May 1996 - October 1999
Honeywell Federal Systems Inc April 1989 - April 1996
Arthur Andersen & Co. April 1988 - April 1989
United States Marine Corps May 1981 - March 1988
Skills
Business Analysis, Epic Systems, Movex, Active Directory, Project Management, IT Operations, Windows Server, Software Implementation, HIPAA, Microsoft SQL Server, EHR, System Administration, Visio, ERP, Troubleshooting, Coaching, Business Process, Data Warehousing, Vendor Management, Business Intelligence, Crystal Reports, IT Management, Healthcare, Strategic Planning, Integration, SQL, Change Management, Informatics, SharePoint, Resource Management, Software Documentation, Business Process..., System Deployment, Unix, Cisco Technologies, Disaster Recovery, Access, Process Improvement, Healthcare Information..., HL7, Outlook, Windows, Program Management, IT Strategy, Microsoft Office, ITIL, SDLC, Data Center, EMR, Servers
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Health/Health Care Administration/Management, 3.91
Kristin Ramkey's Sykes Experience May 1996 - August 1999
Job Owner at KEP
Industry Entertainment
Experience
KEP June 2005 - Present
PNC Financial Services Group 1999 - 2005
Riggs Bank 1999 - 2005
Sykes May 1996 - August 1999
Skills
Customer Experience, Banking, Retail Banking, Strategic Planning, Credit, Portfolio Management, Financial Services, Business Analysis, Wealth Management, Process Improvement, Investments, Analysis, Financial Analysis, Vendor Management, Project Management, Risk Management
Education
University of Richmond - Robins School of Business 1971 — 1975
B.S., Marketing
KEP June 2005 - Present
PNC Financial Services Group 1999 - 2005
Riggs Bank 1999 - 2005
Sykes May 1996 - August 1999
Skills
Customer Experience, Banking, Retail Banking, Strategic Planning, Credit, Portfolio Management, Financial Services, Business Analysis, Wealth Management, Process Improvement, Investments, Analysis, Financial Analysis, Vendor Management, Project Management, Risk Management
Education
University of Richmond - Robins School of Business 1971 — 1975
B.S., Marketing
Edward Cracchiola's Sykes Experience November 1999 - November 2002
Job Senior Microsoft Consultant Monitoring and Management at CDW
Industry Information Technology and Services
Experience
CDW September 2012 - Present
Turner Construction March 2010 - September 2012
Oakwood Systems Group March 2007 - March 2010
Kelly Mitchell Group, Inc. March 2004 - May 2007
CompuCom November 2002 - April 2004
Sykes November 1999 - November 2002
Amdocs March 1999 - November 1999
Skills
SCCM, SCSM, Orchestration, Customer Service, Active Directory, SCOM, Business Process..., Microsoft Technologies, System Center Suite, System Deployment, ITIL, IT Service Management, Windows Intune, Windows Server, Windows Azure, Group Policy, Antivirus, Windows 7, Windows 8, Disaster Recovery, SMS, Windows, Hyper-V, Citrix, Virtualization, Software Packaging, Office 365, Mobile Device Management, Operating System..., System Automation
Education
University of Missouri-Saint Louis 1991 — 1993
Computer Science
CDW September 2012 - Present
Turner Construction March 2010 - September 2012
Oakwood Systems Group March 2007 - March 2010
Kelly Mitchell Group, Inc. March 2004 - May 2007
CompuCom November 2002 - April 2004
Sykes November 1999 - November 2002
Amdocs March 1999 - November 1999
Skills
SCCM, SCSM, Orchestration, Customer Service, Active Directory, SCOM, Business Process..., Microsoft Technologies, System Center Suite, System Deployment, ITIL, IT Service Management, Windows Intune, Windows Server, Windows Azure, Group Policy, Antivirus, Windows 7, Windows 8, Disaster Recovery, SMS, Windows, Hyper-V, Citrix, Virtualization, Software Packaging, Office 365, Mobile Device Management, Operating System..., System Automation
Education
University of Missouri-Saint Louis 1991 — 1993
Computer Science
Joyce Cimbalista's Sykes Experience November 1992 - May 1996
Job Web Site Designer at Sunny Day Sites LLC
Industry Information Technology and Services
Experience
Sunny Day Sites LLC February 2007 - Present
GTE November 1992 - May 1996
Sykes November 1992 - May 1996
Blockbuster August 1991 - November 1992
Digital Equipment Corporation September 1990 - August 1991
Sygnetron Protection Systems 1988 - 1990
CompuVesting Inc 1985 - 1988
Electronic Modules Corporation 1984 - 1985
Skills
Small Business, Software Development, JavaScript, Web Development, PHP, Security, Management, HTML, Telecommunications, CSS, Troubleshooting, Programming, Database Design
Education
University of Maryland Baltimore County
BS, Computer Science
Sunny Day Sites LLC February 2007 - Present
GTE November 1992 - May 1996
Sykes November 1992 - May 1996
Blockbuster August 1991 - November 1992
Digital Equipment Corporation September 1990 - August 1991
Sygnetron Protection Systems 1988 - 1990
CompuVesting Inc 1985 - 1988
Electronic Modules Corporation 1984 - 1985
Skills
Small Business, Software Development, JavaScript, Web Development, PHP, Security, Management, HTML, Telecommunications, CSS, Troubleshooting, Programming, Database Design
Education
University of Maryland Baltimore County
BS, Computer Science
Mary Ann Keane's Sykes Experience November 2011 - September 2012
Job Receptionist / Adm. Assist. at ERM
Industry Hospital & Health Care
Experience
ERM 2012 - Present
Sykes November 2011 - September 2012
COWARD, HICKS & SILER LAW FIRM June 2004 - March 2009
American Greetings January 2000 - January 2004
HARRIS REGIONAL HOSPITAL January 1992 - January 1997
Medical Technology January 1973 - January 1992
Skills
Inventory Management, Customer Service, File Management, Microsoft Office, Sales, Office Management, Office Equipment, Fax, Medical Records, Medical Terminology, Accounts Receivable, Medical Transcription, Human Resources, Research, Photocopier, Scanners, Troubleshooting, Banking
Education
University of Saint Francis 1968 — 1973
Bachelor of Science Degree, Medical Technology
Bishop Luers High School 1964 — 1968
diploma
Southwestern Community College
Certificate, Medical Transcription
ERM 2012 - Present
Sykes November 2011 - September 2012
COWARD, HICKS & SILER LAW FIRM June 2004 - March 2009
American Greetings January 2000 - January 2004
HARRIS REGIONAL HOSPITAL January 1992 - January 1997
Medical Technology January 1973 - January 1992
Skills
Inventory Management, Customer Service, File Management, Microsoft Office, Sales, Office Management, Office Equipment, Fax, Medical Records, Medical Terminology, Accounts Receivable, Medical Transcription, Human Resources, Research, Photocopier, Scanners, Troubleshooting, Banking
Education
University of Saint Francis 1968 — 1973
Bachelor of Science Degree, Medical Technology
Bishop Luers High School 1964 — 1968
diploma
Southwestern Community College
Certificate, Medical Transcription
Tina Dalton's Sykes Experience April 2014 - September 2014
Job Auditing, Banking, Customer Service
Industry Financial Services
Experience
Kangaroo Express, an operating trade name of The Pantry, Inc. September 2014 - September 2015
Sykes April 2014 - September 2014
Bank of America August 2011 - September 2013
Emerald Queen Hotel & Casinos May 2001 - March 2011
Skills
Budgets, Financial Reporting, Access, Employee Benefits, Human Resources, PowerPoint, Forecasting, Auditing, Internal Audit, Leadership, Team Leadership, Training
Education
University of Phoenix 2011 — 2014
Bachelor of Science (B.S.) Business, Business with Concentration in Accounting
Haskell Indian Nations University 1990 — 1993
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Kangaroo Express, an operating trade name of The Pantry, Inc. September 2014 - September 2015
Sykes April 2014 - September 2014
Bank of America August 2011 - September 2013
Emerald Queen Hotel & Casinos May 2001 - March 2011
Skills
Budgets, Financial Reporting, Access, Employee Benefits, Human Resources, PowerPoint, Forecasting, Auditing, Internal Audit, Leadership, Team Leadership, Training
Education
University of Phoenix 2011 — 2014
Bachelor of Science (B.S.) Business, Business with Concentration in Accounting
Haskell Indian Nations University 1990 — 1993
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Judd Kohut's Sykes Experience November 2010 - March 2012
Job Truck Driver
Industry Transportation/Trucking/Railroad
Experience
Western Express February 2014 - Present
Gaudin Ford August 2013 - Present
Towbin Dodge November 2012 - August 2013
Sykes November 2010 - March 2012
Lowe's H March 2010 - June 2010
Aegis Communications October 2008 - May 2009
Central Refrigerated Service November 2007 - July 2008
CalCoast Motorsports August 2005 - June 2006
Excel Messenger Company February 2005 - July 2005
Richardson Int'l February 2001 - February 2005
Skills
Customer Satisfaction, Operations Management, Team Building, Process Scheduler, Inventory Management, Management, Sales, Logistics, Team Leadership, Contract Negotiation, Strategic Planning, Outlook, Access, Sales Management, Building Relationships, Forecasting, Merchandising, Process Improvement, Microsoft Word, Customer Retention, Automobile, Automotive, Customer Service, Retail, Time Management
Education
University of Phoenix 2003 — 2006
Bachelors Degree, Business Management
California State University 1982 — 1987
Bachelor's degree
West Valley Occupational Center 1979 — 1980
James Monroe High School 1973 — 1976
High School Diploma, General Studies
Western Express February 2014 - Present
Gaudin Ford August 2013 - Present
Towbin Dodge November 2012 - August 2013
Sykes November 2010 - March 2012
Lowe's H March 2010 - June 2010
Aegis Communications October 2008 - May 2009
Central Refrigerated Service November 2007 - July 2008
CalCoast Motorsports August 2005 - June 2006
Excel Messenger Company February 2005 - July 2005
Richardson Int'l February 2001 - February 2005
Skills
Customer Satisfaction, Operations Management, Team Building, Process Scheduler, Inventory Management, Management, Sales, Logistics, Team Leadership, Contract Negotiation, Strategic Planning, Outlook, Access, Sales Management, Building Relationships, Forecasting, Merchandising, Process Improvement, Microsoft Word, Customer Retention, Automobile, Automotive, Customer Service, Retail, Time Management
Education
University of Phoenix 2003 — 2006
Bachelors Degree, Business Management
California State University 1982 — 1987
Bachelor's degree
West Valley Occupational Center 1979 — 1980
James Monroe High School 1973 — 1976
High School Diploma, General Studies
Demitra Xidas's Sykes Experience February 2012 - February 2013
Job Site Director Operations at Alorica
Industry Consumer Services
Experience
Alorica April 2015 - Present
Sykes February 2012 - February 2013
Travelocity February 2002 - March 2008
The Forensic Panel January 2001 - December 2001
Travel Dynamics May 1998 - January 2000
Cunard Line September 1994 - May 1997
Trans World Airlines January 1991 - September 1992
Skills
Change Management, Call Center, Management, Call Centers, Outsourcing, Team Building, Leadership, Training, Recruiting, Negotiation, Strategy, Budgets, Contract Negotiation, Account Management, Strategic Planning, BPO, Human Resources, Customer Service, Sales, Quality Assurance, P&L Management, Vendor Management, E-commerce, Customer Satisfaction, Workforce Management
Education
University of Pittsburgh 1974 — 1978
Bachelor of Arts, Education/Political Science
Alorica April 2015 - Present
Sykes February 2012 - February 2013
Travelocity February 2002 - March 2008
The Forensic Panel January 2001 - December 2001
Travel Dynamics May 1998 - January 2000
Cunard Line September 1994 - May 1997
Trans World Airlines January 1991 - September 1992
Skills
Change Management, Call Center, Management, Call Centers, Outsourcing, Team Building, Leadership, Training, Recruiting, Negotiation, Strategy, Budgets, Contract Negotiation, Account Management, Strategic Planning, BPO, Human Resources, Customer Service, Sales, Quality Assurance, P&L Management, Vendor Management, E-commerce, Customer Satisfaction, Workforce Management
Education
University of Pittsburgh 1974 — 1978
Bachelor of Arts, Education/Political Science
Kristina Pavon's Sykes Experience April 2002 - June 2004
Job Escrow Officer at Prominent Escrow
Industry Real Estate
Experience
Prominent Escrow Services, Inc. August 2015 - Present
Kristina Pavon Notary Services November 2009 - Present
Orange Coast Title March 2015 - August 2015
ServiceLink FNF February 2011 - March 2015
First American Title September 2010 - February 2011
Hallmark Escrow / Coast Cities Escrow August 2009 - August 2010
American Classic Escrow January 2006 - July 2009
C21 Classic Estates August 2005 - January 2006
Sykes April 2002 - June 2004
Skills
REO, Refinance, Short Sales, Loans, Escrow, Customer Service, Customer Retention, Customer Oriented, Team-oriented, Real Estate Transactions, Notary Public, Closings, HUD Foreclosures, Listings, Mortgage Lending, Residential Homes
Education
University of Santo Tomas 1998 — 2002
Bachelor of Arts, Major in Economics
Holy Family School 1994 — 1998
High School
Prominent Escrow Services, Inc. August 2015 - Present
Kristina Pavon Notary Services November 2009 - Present
Orange Coast Title March 2015 - August 2015
ServiceLink FNF February 2011 - March 2015
First American Title September 2010 - February 2011
Hallmark Escrow / Coast Cities Escrow August 2009 - August 2010
American Classic Escrow January 2006 - July 2009
C21 Classic Estates August 2005 - January 2006
Sykes April 2002 - June 2004
Skills
REO, Refinance, Short Sales, Loans, Escrow, Customer Service, Customer Retention, Customer Oriented, Team-oriented, Real Estate Transactions, Notary Public, Closings, HUD Foreclosures, Listings, Mortgage Lending, Residential Homes
Education
University of Santo Tomas 1998 — 2002
Bachelor of Arts, Major in Economics
Holy Family School 1994 — 1998
High School
Alex Hurtt's Sykes Experience March 1999 - April 2000
Job Sr. Enterprise Java Developer at Dovel Technologies
Industry Information Technology and Services
Experience
Dovel Technologies (formerly RNSolutions) June 2013 - Present
IBM Global Services May 2000 - February 2013
Sykes March 1999 - April 2000
THINK Interactive, Inc August 1997 - February 1999
Skills
Java Enterprise Edition, Java, Solution Architecture, RESTful WebServices, JavaScript, Hibernate, SOA, XML, Web Services, Maven, Subversion, Tomcat, Agile Methodologies, WebSphere Application..., XSLT, XQuery, Eclipse, JDBC, Servlets, Ant, HTML 5, CSS3, Rational Software..., UML, Spring, Struts, JSP, IBM HTTP Server, Application Servers, EJB, Swing, Middleware, DOM, XML Schema, JAXP, C# 4.0
Education
University of Georgia 1995 — 1997
University of Maryland Baltimore County 1992 — 1995
Dovel Technologies (formerly RNSolutions) June 2013 - Present
IBM Global Services May 2000 - February 2013
Sykes March 1999 - April 2000
THINK Interactive, Inc August 1997 - February 1999
Skills
Java Enterprise Edition, Java, Solution Architecture, RESTful WebServices, JavaScript, Hibernate, SOA, XML, Web Services, Maven, Subversion, Tomcat, Agile Methodologies, WebSphere Application..., XSLT, XQuery, Eclipse, JDBC, Servlets, Ant, HTML 5, CSS3, Rational Software..., UML, Spring, Struts, JSP, IBM HTTP Server, Application Servers, EJB, Swing, Middleware, DOM, XML Schema, JAXP, C# 4.0
Education
University of Georgia 1995 — 1997
University of Maryland Baltimore County 1992 — 1995
Adrian Digman's Sykes Experience June 2001 - December 2004
Job Project Manager at Jones Lang LaSalle
Industry Commercial Real Estate
Experience
Jones Lang LaSalle December 2010 - November 2012
Jones Lang LaSalle March 2010 - September 2010
DB&B Pte Ltd July 2008 - September 2009
VisionArchs/Green Community Group January 2005 - July 2008
Sykes June 2001 - December 2004
Independent January 2000 - May 2001
Skills
Project Management..., Architecture, Construction Management, LEED, Move Management, Bidding Process
Education
University of Santo Tomas 1994 — 1999
Architecture
Jones Lang LaSalle December 2010 - November 2012
Jones Lang LaSalle March 2010 - September 2010
DB&B Pte Ltd July 2008 - September 2009
VisionArchs/Green Community Group January 2005 - July 2008
Sykes June 2001 - December 2004
Independent January 2000 - May 2001
Skills
Project Management..., Architecture, Construction Management, LEED, Move Management, Bidding Process
Education
University of Santo Tomas 1994 — 1999
Architecture
Jeannie Pallazola's Sykes Experience May 2013 - Present
Job Customer Service Representaitive at Sykes
Industry Consumer Services
Experience
Sykes May 2013 - Present
Datalogic July 1999 - May 2009
Skills
Customer Service, Problem Solving, Verbal De-escalation, Microsoft Office, Microsoft Excel, Microsoft Word, Finance, Financial Accounting, Accounting, Auditing, Time Management, Budgets, Bookkeeping, QuickBooks, Research, Financial Analysis, Nonprofits
Education
University of Oregon 2009 — 2012
Bachelor's Degree, Finance, General
Sykes May 2013 - Present
Datalogic July 1999 - May 2009
Skills
Customer Service, Problem Solving, Verbal De-escalation, Microsoft Office, Microsoft Excel, Microsoft Word, Finance, Financial Accounting, Accounting, Auditing, Time Management, Budgets, Bookkeeping, QuickBooks, Research, Financial Analysis, Nonprofits
Education
University of Oregon 2009 — 2012
Bachelor's Degree, Finance, General
Latashle Clark's Sykes Experience 2000 - 2001
Job
Industry Accounting
Experience
Pitney Bowes Management Services December 2001 - Present
Language Resource Center April 2012 - 2012
Sykes 2000 - 2001
Skills
Troubleshooting, Teamwork, Data Entry, Retail, Project Management, Graphic Design, Accounts Payable
Education
University of Phoenix 2009 — 2012
Master of Accountancy, Accounting
University of North Carolina at Charlotte 1995 — 1999
Bachelor of Arts (B.A.), Business administration/Management Information Systems
Pitney Bowes Management Services December 2001 - Present
Language Resource Center April 2012 - 2012
Sykes 2000 - 2001
Skills
Troubleshooting, Teamwork, Data Entry, Retail, Project Management, Graphic Design, Accounts Payable
Education
University of Phoenix 2009 — 2012
Master of Accountancy, Accounting
University of North Carolina at Charlotte 1995 — 1999
Bachelor of Arts (B.A.), Business administration/Management Information Systems
kristine biscayda's Sykes Experience November 2005 - May 2009
Job Management Consulting Professional
Industry Management Consulting
Experience
Sykes November 2005 - May 2009
Education
University of San Carlos 1993 — 1998
Bachelor of Science in Engineering, Electronics and Communications
Sykes November 2005 - May 2009
Education
University of San Carlos 1993 — 1998
Bachelor of Science in Engineering, Electronics and Communications
Kevin Wuenschel's Sykes Experience February 2013 - September 2013
Job Associate Customer Support Technician at Greenway Health
Industry Consumer Services
Experience
Greenway Health April 2014 - Present
Italiano Insurance December 2013 - April 2014
Sykes February 2013 - September 2013
DSI Security Services March 2012 - February 2013
Chick-fil-A February 2011 - March 2012
Skills
Microsoft Excel, Microsoft Word, Google Chrome, Gmail, Customer Service, Telephone Skills, Microsoft Publisher, Windows 7, OS X, Supervisory Skills, Adobe Acrobat, Customer Satisfaction, Outlook, Data Entry, Critical Thinking, Process Scheduler
Education
University of South Florida 2009 — 2011
Bachelor of Science (BS), Criminal Justice, 3.66
Hillsborough Community College 2005 — 2009
Associate of Science (A.S.), Criminal Justice, 3.76
Greenway Health April 2014 - Present
Italiano Insurance December 2013 - April 2014
Sykes February 2013 - September 2013
DSI Security Services March 2012 - February 2013
Chick-fil-A February 2011 - March 2012
Skills
Microsoft Excel, Microsoft Word, Google Chrome, Gmail, Customer Service, Telephone Skills, Microsoft Publisher, Windows 7, OS X, Supervisory Skills, Adobe Acrobat, Customer Satisfaction, Outlook, Data Entry, Critical Thinking, Process Scheduler
Education
University of South Florida 2009 — 2011
Bachelor of Science (BS), Criminal Justice, 3.66
Hillsborough Community College 2005 — 2009
Associate of Science (A.S.), Criminal Justice, 3.76
Charlene Sowers's Sykes Experience August 2012 - May 2013
Job Experienced in Inside Sales and Customer Service
Industry Consumer Services
Experience
Sykes August 2012 - May 2013
Hillsborough County August 2011 - February 2012
Whim So Doodle Scrapbook Store 2008 - 2010
JLG Medical 2007 - 2008
Julie Leto (NY Times and USA Bestselling Author) 2006 - 2007
Lane Bryant 1999 - 2000
Tech Data 1992 - 1999
Tech Data 1992 - 1999
Tech Data 1992 - 1999
Skills
Library, Data Entry, Teaching, Sales, Customer Service, Purchasing, Copy Editing
Education
University of South Florida 1983 — 1987
Bachelor of Arts (B.A.), English Literature
Tampa Catholic High School 1979 — 1983
Sykes August 2012 - May 2013
Hillsborough County August 2011 - February 2012
Whim So Doodle Scrapbook Store 2008 - 2010
JLG Medical 2007 - 2008
Julie Leto (NY Times and USA Bestselling Author) 2006 - 2007
Lane Bryant 1999 - 2000
Tech Data 1992 - 1999
Tech Data 1992 - 1999
Tech Data 1992 - 1999
Skills
Library, Data Entry, Teaching, Sales, Customer Service, Purchasing, Copy Editing
Education
University of South Florida 1983 — 1987
Bachelor of Arts (B.A.), English Literature
Tampa Catholic High School 1979 — 1983
Kayla Fugate's Sykes Experience April 2011 - July 2011
Job Customer Service Associate at SYKES Enterprises, Inc.
Industry Consumer Services
Experience
SYKES Enterprises, Inc. April 2012 - Present
Integrity Staffing Solutions December 2011 - December 2011
Sykes April 2011 - July 2011
Skills
Computers, Customer Service, Typing, Communication Skills, Banking, Microsoft Word, Microsoft Office, Microsoft Excel, Apple
Education
University of Louisville 2010 — 2011
N/A, Biology, General
Jackson City High School 2006 — 2010
High School Diploma, N/A
SYKES Enterprises, Inc. April 2012 - Present
Integrity Staffing Solutions December 2011 - December 2011
Sykes April 2011 - July 2011
Skills
Computers, Customer Service, Typing, Communication Skills, Banking, Microsoft Word, Microsoft Office, Microsoft Excel, Apple
Education
University of Louisville 2010 — 2011
N/A, Biology, General
Jackson City High School 2006 — 2010
High School Diploma, N/A
Contrina Vaughn's Sykes Experience October 2010 - October 2011
Job Education Management Professional
Industry Education Management
Experience
Sumter School District 2011 - 2012
Sykes October 2010 - October 2011
Skills
Computers, Microsoft Word, Microsoft Excel, Microsoft Power Point
Education
University of Phoenix 2011 — 2012
University of South Carolina-Sumter 2010 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Sumter School District 2011 - 2012
Sykes October 2010 - October 2011
Skills
Computers, Microsoft Word, Microsoft Excel, Microsoft Power Point
Education
University of Phoenix 2011 — 2012
University of South Carolina-Sumter 2010 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Travis Bartnes's Sykes Experience March 2000 - December 2007
Job Internet Customer Service Representative at Consolidated Telcom
Industry Telecommunications
Experience
Consolidated Telcom June 2010 - Present
Pason Systems December 2007 - January 2009
Sykes March 2000 - December 2007
Skills
Microsoft Office, Computer Hardware, Windows 7, Windows XP Pro, Windows Vista, Computer Repair, Computer Maintenance, Call Centers
Education
University of Phoenix 2010 — 2012
Network and Telecommunications Technology, Computer Systems Networking and Telecommunications, 3.89
University of Phoenix 2009 — 2010
Associate of Arts (AA), Information Technology, 3.93
Consolidated Telcom June 2010 - Present
Pason Systems December 2007 - January 2009
Sykes March 2000 - December 2007
Skills
Microsoft Office, Computer Hardware, Windows 7, Windows XP Pro, Windows Vista, Computer Repair, Computer Maintenance, Call Centers
Education
University of Phoenix 2010 — 2012
Network and Telecommunications Technology, Computer Systems Networking and Telecommunications, 3.89
University of Phoenix 2009 — 2010
Associate of Arts (AA), Information Technology, 3.93
Lori Lutz's Sykes Experience August 1998 - July 2001
Job Office Manager at Dakota DustTex, Inc.
Industry Textiles
Experience
Dakota Dust-Tex, Inc. July 2001 - Present
Sykes August 1998 - July 2001
Skills
Office Management, Microsoft Office, Microsoft Excel, Customer Service, Outlook, Microsoft Word, Administrative..., Office Administration, Accounts Payable, Accounts Receivable, Invoicing, Administration, Graphic Design, Computer Graphics
Education
Jamestown College
Dakota Dust-Tex, Inc. July 2001 - Present
Sykes August 1998 - July 2001
Skills
Office Management, Microsoft Office, Microsoft Excel, Customer Service, Outlook, Microsoft Word, Administrative..., Office Administration, Accounts Payable, Accounts Receivable, Invoicing, Administration, Graphic Design, Computer Graphics
Education
Jamestown College
Medlock Amber's Sykes Experience June 2011 - January 2012
Job Administrative Assistant
Industry Food Production
Experience
Sodexo September 2012 - Present
Sykes June 2011 - January 2012
Skills
Certified Nursing..., Computer/Technical..., Dependable Team Player, Accurate Record Keeping, Accurate Data Entry, Electronic Filing, Fax, Responsible Care, Delivering projects on...
Education
University of South Carolina-Columbia 2010 — 2014
Bachelor of Science (B.S.), Biology/Biological Sciences, General
Sodexo September 2012 - Present
Sykes June 2011 - January 2012
Skills
Certified Nursing..., Computer/Technical..., Dependable Team Player, Accurate Record Keeping, Accurate Data Entry, Electronic Filing, Fax, Responsible Care, Delivering projects on...
Education
University of South Carolina-Columbia 2010 — 2014
Bachelor of Science (B.S.), Biology/Biological Sciences, General
Kristina Chaney's Sykes Experience Team ManagerSykesJanuary 2014 - Present
Job Team Manager at SYKES Enterprises Inc
Industry Financial Services
Experience
Sykes Team ManagerSykesJanuary 2014 - Present
Sykes August 2013 - January 2014
Novartis Vaccines and Diagnostics (via Aerotek Scientific) November 2011 - August 2012
Biogen Idec (via Aerotek Scientific) October 2010 - May 2011
Hospira (via Kelly Scientific) December 2008 - June 2010
The Yankee Candle Company, Inc. September 2008 - November 2008
UNC Pembroke (School of Business) August 2005 - May 2008
Skills
GMP, Quality Assurance, Sop, Quality System, GLP, Laboratory, FDA, Analytical Chemistry, LIMS
Education
University of North Carolina at Pembroke 2002 — 2008
Bachelor of Science (B.S.), Biology and Chemistry
Sykes Team ManagerSykesJanuary 2014 - Present
Sykes August 2013 - January 2014
Novartis Vaccines and Diagnostics (via Aerotek Scientific) November 2011 - August 2012
Biogen Idec (via Aerotek Scientific) October 2010 - May 2011
Hospira (via Kelly Scientific) December 2008 - June 2010
The Yankee Candle Company, Inc. September 2008 - November 2008
UNC Pembroke (School of Business) August 2005 - May 2008
Skills
GMP, Quality Assurance, Sop, Quality System, GLP, Laboratory, FDA, Analytical Chemistry, LIMS
Education
University of North Carolina at Pembroke 2002 — 2008
Bachelor of Science (B.S.), Biology and Chemistry
Angelynn Harrison-Satterwhite's Sykes Experience September 2008 - October 2014
Job Independent Contractor at Working Solutions
Industry Consumer Services
Experience
Working Solutions June 2015 - Present
Sykes September 2008 - October 2014
Progressive Nursing Staffers 2002 - 2005
Online Resources June 1999 - November 2000
First Union National Bank June 1998 - February 1999
First Union Brokerage August 1997 - June 1998
Microdyne April 1995 - June 1997
Sterling Capital Management LLC October 1994 - January 1995
Smith Barney Brokerage Firm August 1990 - October 1994
Marriott Hotels 1989 - 1990
Skills
Call Centers, Avaya, Technical Support, Troubleshooting, Service Delivery, Workforce Management, Active Directory, Cisco Technologies, Sla, Outsourcing, Vendor Management, ITIL, BPO, VPN, Windows Server, Customer Service
Education
West Charlotte Senior High 1985 — 1989
University of Phoenix
Working Solutions June 2015 - Present
Sykes September 2008 - October 2014
Progressive Nursing Staffers 2002 - 2005
Online Resources June 1999 - November 2000
First Union National Bank June 1998 - February 1999
First Union Brokerage August 1997 - June 1998
Microdyne April 1995 - June 1997
Sterling Capital Management LLC October 1994 - January 1995
Smith Barney Brokerage Firm August 1990 - October 1994
Marriott Hotels 1989 - 1990
Skills
Call Centers, Avaya, Technical Support, Troubleshooting, Service Delivery, Workforce Management, Active Directory, Cisco Technologies, Sla, Outsourcing, Vendor Management, ITIL, BPO, VPN, Windows Server, Customer Service
Education
West Charlotte Senior High 1985 — 1989
University of Phoenix
Robert Aratani's Sykes Experience August 1998 - May 2000
Job Plant Manager at Synergy Health PLC
Industry Medical Devices
Experience
Synergy Health PLC April 2011 - Present
Beam-One August 2000 - April 2011
Sykes August 1998 - May 2000
Multi-Financial Services Co., Inc. January 1987 - March 1991
Skills
Medical Devices, Sterilization of..., Plant and Quality..., Lean Manufacturing, Financial and..., Operations Management, Process Scheduler, Staff Development, Quality Management, Quality System, Validation, CAPA, Quality Assurance, Process Improvement, Manufacturing, Product Development, Cross-functional Team..., ISO 13485, FDA, GMP
Education
University of Wyoming
Bachelor of Science (B.S.), Business/Managerial Economics
University of Nebraska-Lincoln
Postgraduate study
University of Minnesota-Twin Cities
Postgraduate study
Synergy Health PLC April 2011 - Present
Beam-One August 2000 - April 2011
Sykes August 1998 - May 2000
Multi-Financial Services Co., Inc. January 1987 - March 1991
Skills
Medical Devices, Sterilization of..., Plant and Quality..., Lean Manufacturing, Financial and..., Operations Management, Process Scheduler, Staff Development, Quality Management, Quality System, Validation, CAPA, Quality Assurance, Process Improvement, Manufacturing, Product Development, Cross-functional Team..., ISO 13485, FDA, GMP
Education
University of Wyoming
Bachelor of Science (B.S.), Business/Managerial Economics
University of Nebraska-Lincoln
Postgraduate study
University of Minnesota-Twin Cities
Postgraduate study
Kevin Alt's Sykes Experience November 1999 - March 2000
Job Railroad Conductor at Union Pacific Railroad
Industry Transportation/Trucking/Railroad
Experience
Union Pacific Railroad November 2005 - Present
Region I office of human development April 2000 - November 2005
Sykes November 1999 - March 2000
Education
University of Nebraska-Lincoln 1996 — 1999
N/A, Biology
Chadron State College 1995 — 1996
N/A, Biology
Union Pacific Railroad November 2005 - Present
Region I office of human development April 2000 - November 2005
Sykes November 1999 - March 2000
Education
University of Nebraska-Lincoln 1996 — 1999
N/A, Biology
Chadron State College 1995 — 1996
N/A, Biology
TeleTech
iQor
cDs Global
eTelecare Global Solutions
Expert Global Solutions
Sykes Enterprises
Atento
Teletech Holdings, Inc