Sykes Company

Industry: Business process outsourcing company

Description

Sykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,

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Sykes Employees

Employee
Years
Job
Industry
Belinda Melson Belinda Melson Greenwood, South Carolina Details
Belinda Melson's Sykes Experience February 2015 - May 2015
Job Customer Service Representative at Sykes
Industry Information Technology and Services
Experience
Broomfield Broadcasting Inc.   June 2013 - Present
Broomfield Broadcasing Co. WCZZ   May 2013 - Present
Melson Creative Ventures   January 2013 - Present
Sykes   February 2015 - May 2015

Skills
Web Development, Web Design, Website Development, Joomla, HTML, HTML 5, Java, Microsoft Word, Microsoft Office, Microsoft SQL Server, Microsoft Excel, Microsoft Publisher, Visual Basic, Photoshop, PHP, Digital Photography, Social Media Marketing, XHTML, CSS, Customer Service, Strategic Planning, Computer Hardware, Dreamweaver, Online Marketing, Google Analytics, Facebook, Web 2.0, SEO, Social Media, Video, Web Analytics, Google Adwords, Social Networking, Interviews, InDesign, Brochures, Multimedia, User Experience, YouTube, E-commerce, Hootsuite, Online Advertising, Marketing, Training

Education
Piedmont Technical College   2010 — 2012
Associate's degree, Applied Sciences

Katina Jackson Katina Jackson Lakeland, Florida Details
Katina Jackson's Sykes Experience December 2013 - February 2014
Job Medical Production Associate at Stryker
Industry Medical Devices
Experience
Stryker  February 2014 - Present
Sykes   December 2013 - February 2014
CopyPress  December 2012 - June 2013

Skills
Customer Service, Customer Support, Customer Engagement, Microsoft Excel, Microsoft Word, Social Media Marketing, Web Design, Insurance Adjusting, Community Outreach, Troubleshooting

Education
University of Central Florida   2010 — 2012
Bachelor of Arts (B.A.), Digital Communication and Media/Multimedia

Polk State College   2006 — 2009
Associate of Science (A.S.), Business Administration and Management, General

Kevin Benoit Kevin Benoit Lakeland, Florida Details
Kevin Benoit's Sykes Experience February 2013 - October 2013
Job Quality Assurance Analyst at GC Services
Industry Outsourcing/Offshoring
Experience
GC Services  August 2014 - Present
GC Services  November 2013 - Present
Sykes   February 2013 - October 2013
Bed Bath & Beyond  March 2011 - February 2013
GameStop  September 2011 - January 2012
Target  November 2009 - February 2010

Skills
Computers, Customer Service, Call Centers, Mobile Devices, Sales, Returns, Phone Etiquette, Multi Tasking, Microsoft Office, Microsoft Excel, Data Analysis, Data Entry, Microsoft Word, Windows, Team Building, Credit Analysis

Education
Polk Community College   2003 — 2006
Associate of Arts (AA), Communications

Greece Arcadia High School   1996 — 2001
High School Diploma, Science

Veda Crosland-Holmes Veda Crosland-Holmes Palatka, Florida Details
Veda Crosland-Holmes's Sykes Experience July 2012 - Present
Job Customer Service at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   July 2012 - Present

Education
Palatka Hight School   1985 — 1989

Pensacola Junior College

Blayne Dodds Blayne Dodds Tampa, Florida Details
Blayne Dodds's Sykes Experience September 2013 - November 2013
Job Making systems work right.
Industry Information Technology and Services
Experience
Support.com  August 2014 - September 2015
Sykes   September 2013 - November 2013
Design Strategies   May 2013 - August 2013
Ciber  May 2012 - November 2012
Stream Global Services  March 2010 - July 2011
Internet Cafe   June 2003 - August 2007

Skills
Windows, Technical Support, Help Desk Support, Active Directory, Microsoft Office, Networking, Customer Satisfaction, Desktop Administration, VPN, RAID, NAS, BMC Remedy, Microsoft Exchange, SCCM, Track-It, Kaseya, Blackberry Enterprise..., Operating Systems, Servers, Hardware, PeopleSoft, Software Installation, ITIL, Windows 7, XP, Laptops, Group Policy, DHCP, Printers, DNS, Citrix, Windows XP

Education
Penn State University   2008 — 2009
Bachelor of Science (B.Sc.), Management Information Systems, General

Hillsborough Community College
Associate of Science (A.S.), Computer Engineering Technology/Technician

Telly Zabala Telly Zabala Lakeland, Florida Area Details
Telly Zabala's Sykes Experience July 2011 - Present
Job Customer Service Representative en Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   July 2011 - Present
GC Services  December 2010 - May 2011

Skills
Call Centers, Customer Service, Team Leadership

Education
S.E.N.A. Trading and Marketing Center   2000 — 2002
Associate's degree, Business Administration and Management, General

National Pedagogical University of Colombia
physical education, Education

Polk State College
Bachelor's degree, International Relations and Affairs

Aniko Balzano-Mecseki Aniko Balzano-Mecseki Hungary area Details
Aniko Balzano-Mecseki's Sykes Experience August 2008 - April 2013
Job Call Center Operations Manager
Industry Banking
Experience
Sykes   August 2008 - April 2013
Vodafone  October 2006 - August 2008
T-Mobile  January 2003 - September 2006
Westel Mobil Rt.   May 2000 - January 2003

Skills
Customer Service, Sales, Call Centers, Customer Satisfaction, Customer Support, Account Management, Operations Management, Analysis, Management, Negotiation, Budgets, Competitive Analysis, Customer Experience, Customer Retention, Leadership, Recruiting, Project Planning, Selling, Sales Operations, CRM

Education
Pécsi Tudományegyetem   1996 — 1999
academic diploma, Liberal Arts

Adrian Nunenkamp Adrian Nunenkamp Eugene, Oregon Details
Adrian Nunenkamp's Sykes Experience July 2013 - April 2014
Job Geology Student at Oregon State University
Industry Nonprofit Organization Management
Experience
Oregon State University  September 2014 - Present
Oregon Wing Civil Air Patrol   May 2012 - November 2014
Sykes   July 2013 - April 2014
Xanterra Parks & Resorts  June 2012 - September 2012
University of Wyoming  September 2010 - January 2012
Xanterra Parks & Resorts  May 2011 - August 2011
Swift Transportation  June 2009 - August 2010
Adecco Group  July 2008 - April 2009
Adecco Staffing, USA  August 2007 - April 2008
Borders  October 2004 - February 2007

Skills
Statistics, Mathematica, Research, Teaching, Science, Matlab, Programming, Data Analysis, Analysis, Physics, Higher Education, Technical Writing, Access, Customer Service, Quality Assurance, Critical Thinking, Troubleshooting, Software Documentation, Windows, System Administration, GIS, Team Leadership, Administration, ArcGIS, Databases, Government, HTML, Leadership, Linux, Microsoft Excel, Microsoft Office, Microsoft Word, Networking, OS X, Policy, PowerPoint, Program Management, Project Management, Project Planning, Proposal Writing, Public Speaking, Report Writing, Supervisory Skills, Team Building, Teamwork, Time Management, Training, Windows 7, Process Scheduler, Staff Development

Education
Oregon State University   2014 — 2017
Geology/Earth Science, General

Lane Community College   2012 — 2014
Associate of Arts Oregon Transfer (AAOT), Business Administration and Management, General

NPS Ballston Spa, DG-2 Prototype   1995 — 1995
Diploma, Electrical Operator

US Navy Nuclear Propulsion School   1994 — 1995
Diploma, Electrical Operator

Kimberly Bodkin Kimberly Bodkin Columbia, South Carolina Area Details
Kimberly Bodkin's Sykes Experience December 2011 - March 2013
Job Client Care Specialist
Industry Information Technology and Services
Experience
Verizon Wireless  February 2013 - Present
Sykes   December 2011 - March 2013
The Krystal Company  December 2008 - November 2011

Skills
Customer Experience, Customer Service, Sales, Customer Retention, Troubleshooting, Financial Analysis, Data Entry, Microsoft Word, Time Management

Education
Saint Leo University   2008 — 2011
Bachelor Degree of Arts, Business Administration

Strayer University (VA)
Master of Business Administration (M.B.A.), International Business

Allisan Clerge Allisan Clerge Tampa/St. Petersburg, Florida Area Details
Allisan Clerge's Sykes Experience June 2014 - Present
Job Inbound customer service at Sykes
Industry Consumer Services
Experience
Sykes   June 2014 - Present
One Touch Direct  May 2013 - October 2013
Sun RV resorts   August 2012 - March 2013
iConcertTickets.com   July 2011 - November 2011
Rivard Insurance Agency, Inc.   December 2009 - May 2010
Midwest Center for Youth and Families  December 2007 - August 2008
Shoes For Crews  March 2006 - September 2007

Skills
Customer Service, Call Centers, Customer Satisfaction, Outlook, Customer Retention, Telephone Skills, Data Entry, Time Management, Team Building, Microsoft Word, Microsoft Excel, Sales, PowerPoint, 10 Key, Teamwork, 41 WPM, Behavioral Health, Community Outreach, Reservation, Electronic Payments, Close Attention to...

Education
Palm Beach State College   2003 — 2004
n/a, Psychology

Spanish River High School   1999 — 2001
HS Diploma

Thaddeus Pruss, II Thaddeus Pruss, II Greater Philadelphia Area Details
Thaddeus Pruss, II's Sykes Experience June 1999 - April 2000
Job Executive Director of Payroll Shared Services
Industry Financial Services
Experience
Comcast  January 2015 - Present
Patina Solutions  June 2014 - December 2014
Celergo LLC  August 2011 - March 2014
GE  January 2006 - August 2011
GE  May 2000 - January 2006
Sykes   June 1999 - April 2000
Kinder Morgan  January 1997 - June 1999
WorldCom  July 1991 - December 1996
Harland Clarke  January 1989 - January 1991

Skills
Process Improvement, Management, Leadership, Strategy, Change Management, Six Sigma, Human Resources, New Business Development, Business Process..., Forecasting, Project Management, Strategic Planning, Global Operations, International Project..., Payroll Services, Expatriate Management, IT Operations, Creative Problem Solving, Relationship Management, Partner Management, Training, Business Development, Organizational..., Payroll, Vendor Management, BPO, System Deployment, Professional Mentoring, Long-term Customer..., Global Staff Management, Global Organizational..., Multi-cultural team..., global payroll, Strategic Planning for..., Payroll Conversions, Establish & Maintain..., Entrepreneurial..., Solution Implementation, Solution Focused, CRM, Account Management, Employee Benefits, Outsourcing, Business Process, Project Planning, Payroll Taxes, Payroll Analysis, Multi-state Payroll..., Global Mobility, Global Management

Education
GE Crotonville   2010 — 2010
Advanced Leadership Program

Rochester Institute of Technology   1983 — 1988
Bachelor of Science (B.S.), Business Administration and Management, General

Matt Dressen Matt Dressen Greater Denver Area Details
Matt Dressen's Sykes Experience June 1998 - May 2001
Job IT Field Services Technician III
Industry Banking
Experience
Vectra Bank Colorado  October 2007 - Present
Oklahoma State University  August 2005 - June 2007
Sheltered Workshop for Payne County   July 2004 - August 2005
Sykes   June 1998 - May 2001

Skills
Networking, Troubleshooting, Computer Hardware, Hardware, Help Desk Support, Management, Servers, Customer Service, Fundraising, Training

Education
Oklahoma State University   2001 — 2002
General Studies

Meridian Technology Center   2000 — 2000
MCP 70-210, Microsoft Certified Professional Windows 2000

shellby roser shellby roser San Antonio, Texas Details
shellby roser's Sykes Experience October 2013 - Present
Job CSR
Industry Telecommunications
Experience
Sykes   October 2013 - Present
Spherion  2009 - 2011

Education
San Antonio College   2011 — 2015

Elizabeth Delisi Elizabeth Delisi Greater Boston Area Details
Elizabeth Delisi's Sykes Experience June 1996 - December 1996
Job Novelist
Industry Writing and Editing
Experience
Tirgearr Publishing   2011 - Present
Ellora's Cave  2005 - Present
Amber Quill Press   2005 - Present
Elizabeth Delisi, Writer   September 1998 - Present
EPIC (Electronically Published Internet Connection)   1998 - Present
Author, Freelance Writer  1998 - Present
Fellow authors   1998 - 2009
Ellis County Star   January 1997 - October 2000
Sykes   June 1996 - December 1996

Skills
Books, Published Author, Fiction Writing, Publishing, Novels, Short Stories, Editing, Fiction, Magazine Articles, Creative Writing, Freelance Writing, Ebooks, Manuscript, Copy Editing, Blogging, Creative Non-fiction, Literary Fiction, Publications, Storytelling, Creative Writer, Literature, Rewriting, Line Editing, Proofreading, Web Content, Critique, Writing, Grammar, Book Writing, Self-publishing, Prose, Editorial, Online Publishing, Content Writing, Teaching, Text Editing, Fact-checking, Travel Writing, Teaching Writing, Content Development, Manuscript Development, Writers, Marketing Copy, Photography, Paranormal Romance, Stories, Manuscripts, Articles, Non-fiction Writer, Writing Skills

Education
Saint Leo University   1987 — 1989
B.A., English with Creative Writing major

Cara McCleer Cara McCleer Denver, Colorado Details
Cara McCleer's Sykes Experience January 2015 - July 2015
Job Employee Relations Specialist at Sykes
Industry Information Services
Experience
Sykes   January 2015 - July 2015
Sykes   September 2013 - January 2015
On The Border  August 2012 - July 2013
SJL, Inc   March 2011 - July 2012

Skills
Microsoft Office, Leadership, Teamwork, Social Networking, Customer Service, Time Management, Sales, Facebook, Social Media, Hospitality, PowerPoint, Microsoft Word, Microsoft Excel, Event Planning, Customer Satisfaction, Management, Training

Education
University of Colorado   2012 — 2012
Human Resource Management

Oklahoma State University   2008 — 2012
OSU, Human Resource Management

Paul D deBerjeois Paul D deBerjeois Greater Denver Area Details
Paul D deBerjeois's Sykes Experience 1996 - 2000
Job President at North Star Management LLC
Industry Consumer Services
Experience
Ideal Dialogue Company, LLC   September 2011 - Present
North Star Management LLC   August 2008 - Present
Alorica  July 2006 - August 2008
Actiontec Electronics  January 2005 - July 2006
WOW! Internet, Cable & Phone   January 2002 - January 2004
Alorica  October 2000 - January 2002
Sykes   1996 - 2000
Pikes Peak Community College  January 1994 - August 1996

Skills
Executive Development, Organizational..., Customer Satisfaction, Start-ups, Contact Centers, Call Center, Vendor Management, Customer Retention, Team Building, Telecommunications, Process Improvement, Operations Management, Leadership, Team Leadership, Program Management, Thought Leadership, Leadership Development, Strategic Leadership, Humor, Positive Energy, Strategic Planning, CRM, Training, Management, Sales, Call Centers, Outsourcing, Cross-functional Team..., Coaching, Business Process..., BPO, Performance Management, Customer Service, Customer Experience, New Business Development, Change Management, Business Development, Employee Engagement, Quality Assurance, P&L Management, Product Marketing, Retail, Photography, Entrepreneurship, Inbound Marketing, Strategic Partnerships, Account Management, Technical Support, Networking, Sales Operations

Education
Our Lady of the Lake University   1984 — 1986
MBA, Business

University of North Texas   1982 — 1982
BS, Industrial Technology

Nelson T Busch Nelson T Busch Perry, Oklahoma Details
Nelson T Busch's Sykes Experience September 1999 - October 2001
Job Electrical Engineer (EIT) Contract Engineering Group at Charles Machine Works, Inc.
Industry Machinery
Experience
The Charles Machine Works, Inc.   January 2012 - Present
Helmerich & Payne  May 2010 - December 2011
National Instruments  May 2009 - August 2009
Oklahoma State University  May 2008 - August 2008
OMPA  June 2007 - August 2007
Northern Oklahoma College  January 2005 - December 2006
OLC Global, Inc.   June 2004 - May 2005
Redcats  May 2001 - October 2003
Sykes   September 1999 - October 2001
AutoZone  May 1998 - July 1999

Skills
Leadership Development, Troubleshooting, Engineering, Microsoft Office, Problem Solving, Strategic Planning, Supervisory Skills, Research, Team Leadership, Budgeting, Manufacturing, Customer Service, Electrical Engineering, Team Management, Team Building, Documentation, General Administration, Operations Management, Scheduling, Teamwork, Customer Relations, Sales&Marketing, PCB design, Communication Systems, Directional Drilling, Oil/Gas, Logistics Systems, Power Generation, PLC Programming, Microprocessors, Experimental Analysis, Computer Hardware, Programming Languages, Quality Assurance

Education
Oklahoma State University   2014 — 2016
Master of Science in Engineering and Technology Management

Oklahoma State University   2007 — 2011
Bachelor of Science, Electrical Engineering & Technology, Electrical Engineering

Northern Oklahoma College   2005 — 2007
Associates Degree of Science, Chemestry / Physics

Javid Solan Javid Solan Lafayette, Oregon Details
Javid Solan's Sykes Experience July 2000 - May 2004
Job System Administrator at Monrovia Growers
Industry Information Technology and Services
Experience
Monrovia Growers  September 2014 - Present
Harland Financial Solutions  August 2013 - September 2014
D+H  August 2013 - September 2014
Oregon Mutual Insurance  July 2008 - June 2013
Hewlett-Packard  March 2006 - November 2007
Sykes   July 2000 - May 2004

Skills
Asterisk, Linux, Windows Server, Windows 7, Windows XP Pro, SAN, VMware, Active Directory, Microsoft Exchange, Operating Systems, Storage, Networking, Servers, Troubleshooting, Technical Support, HP, Telecommunications, Help Desk Support, Network Security, Computer Hardware, Windows XP

Education
Pioneer Pacific College   2008 — 2009
Associate's degree, Computer Systems Networking and Telecommunications

Saki Atkinson Saki Atkinson Danville, Pennsylvania Details
Saki Atkinson's Sykes Experience May 2008 - April 2009
Job IT Technical Analyst at Geisinger Health Plan
Industry Hospital & Health Care
Experience
Geisinger Health Plan  April 2014 - Present
Geisinger Health System  May 2007 - April 2014
Sykes   May 2008 - April 2009
OneSource Staffing Solutions -- Williamsport   August 2005 - May 2007

Skills
Epic Systems, SharePoint, WebEx, HTML, EHR, COBOL, Oracle SQL, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Lync, Windows 7, Visual Basic, Turbo Pascal, OnTime, AS400 system, RPG

Education
Pennsylvania College of Technology   2002 — 2005
Associate of Arts and Sciences (A.A.S.), Computer Programming

Rachael Applegate Rachael Applegate Portland, Oregon Details
Rachael Applegate's Sykes Experience August 2013 - November 2014
Job Hiring Manager at American Income Life Insurance Company
Industry Banking
Experience
American Income Life Insurance Company  February 2015 - Present
Kroger co  January 2015 - January 2015
U.S. Bank   February 2014 - November 2014
Sykes   August 2013 - November 2014
Market Of Choice  November 2010 - January 2014

Skills
Management, Retail Banking, Customer Satisfaction

Education
Portland Community College   2012 — 2015
Associate’s Degree, Business Management

Laverne Williams Laverne Williams Atlanta, Georgia Details
Laverne Williams's Sykes Experience July 2012 - November 2013
Job Program Coordinator at Pontoon Solutions
Industry Human Resources
Experience
Pontoon Solutions  January 2014 - Present
Sykes   July 2012 - November 2013
Sutherland Global Services  January 2006 - April 2011

Skills
Customer Service, Management, People Skills, Accounting, Multi Tasking, Task Management, Employee Training, Financial Audits, Customer Satisfaction, Customer Retention, Master Scheduling, Microsoft Office, Microsoft Excel, Microsoft Word, Call Centers, Training, Talent Acquisition, Hiring, Vendor Management, Interviews, Onboarding

Education
Oakdale Private School Bayside New York
High School Diploma, General Studies

Queens College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Jessica Jewell Jessica Jewell West Lafayette, Indiana Details
Jessica Jewell's Sykes Experience August 2014 - Present
Job Customer Care Professional
Industry Outsourcing/Offshoring
Experience
Sykes   August 2014 - Present
MarketSource  April 2014 - July 2014
Verizon Wireless  August 2013 - February 2014
Levee Tan   September 2011 - August 2013

Skills
Wireless, Customer Experience, Customer Retention, Direct Sales, Customer Satisfaction, Sales Operations, Sales, Telecommunications, Sales Management, Account Management, Call Centers, Retail, Sales Process, Customer Service, Team Leadership, Retail Sales, Mobile Devices, Management, B2B

Education
Western Governors University   2009 — 2011

Purdue University   2006 — 2009

Mary Bickers Mary Bickers Redmond, Oregon Details
Mary Bickers's Sykes Experience April 2014 - Present
Job Animated Flex Facilitator ★ RightNow Coach ★ Reader ☛ Curious? Read on
Industry Outsourcing/Offshoring
Experience
Sykes   April 2014 - Present
Paulina Springs Books   August 2012 - Present
Sykes   December 2013 - April 2014

Skills
Technical Support, Workforce Management, Performance Management, Employee Engagement, Team Management, Training, Customer Experience, Customer Satisfaction, Customer Service, Coaching, Quality Assurance, Technical Documentation, Problem Solving, Proactive Monitoring, Leadership

Education
Baker College   2010 — 2014
Associate of Science (A.S.), Information Technology Support Specialist

Portland State University   2008 — 2009

Jones Brittany Jones Brittany Greenwood, South Carolina Details
Jones Brittany's Sykes Experience October 2009 - February 2015
Job Team Manager at Sykes Greenwood
Industry Outsourcing/Offshoring
Experience
Walgreens  January 2015 - Present
Sykes   October 2009 - February 2015
Piggly Wiggly Carolina  August 2007 - September 2010
NHC (Nursing Health Care)   June 2009 - September 2009

Skills
Workforce Management, Team Management, Call Centers, Customer Experience, Customer Satisfaction, BPO, Coaching

Education
Piedmont Technical College

Amanda Cascio, SPHR Amanda Cascio, SPHR Anchorage, Alaska Area Details
Amanda Cascio, SPHR's Sykes Experience December 1999 - November 2000
Job + Change Leader + Trusted Advisor & Coach +Strategic Business Partner +Collaborative Problem Solver
Industry Human Resources
Experience
Arctic Slope Regional Corporate   September 2014 - Present
DIRECTV  March 2012 - September 2014
DIRECTV  January 2009 - March 2012
Ameristar Casino  November 2003 - March 2007
MCI  December 2000 - November 2003
Sykes   December 1999 - November 2000
Jack in the Box  October 1986 - February 1999

Skills
Talent Acquisition, Change Management, Recruiting, Training, Employee Relations..., Employee Engagement, Hiring, Coaching, Executive Coaching, Leadership, Temporary Placement, EEO, Performance Management, Policy, Employment Law, Employee Relations, Employee Benefits, Human Resources, Interviews, Talent Management, FMLA, Organizational Culture, Onboarding, Organizational..., Deferred Compensation, Vendor Management, Payroll, HR Policies, Management, Call Centers, HRIS, Applicant Tracking..., Taleo, New Hire Orientations, Sourcing, Personnel Management

Education
Ottawa University
BA, Human Resource Management

HRCI
SPHR, Senior Professiona in Human Resources

Jean Roberson Hilaire Jean Roberson Hilaire Greater Philadelphia Area Details
Jean Roberson Hilaire's Sykes Experience September 2009 - November 2011
Job Technical Support Agent at Comcast
Industry Information Technology and Services
Experience
Comcast  September 2011 - Present
Sykes   September 2009 - November 2011

Skills
Project Management, Windows, SQL, Computer Hardware, HTML, Team Leadership, Microsoft Office, C#, Customer Service, Management, Microsoft Excel, Program Management, Microsoft Word, Troubleshooting, Technical Support, Routers, Teamwork, TCP/IP, System Administration

Education
Penn State University   2012 — 2015
Bachelor's degree, Information Science and Technology

College Canado Haitien   1996 — 2013
High School Diploma

György Nagy György Nagy Hungary area Details
György Nagy's Sykes Experience 2006 - February 2007
Job Head of Technical Sales Central and East Europe at Microsoft
Industry Telecommunications
Experience
Microsoft  April 2014 - Present
Nokia  January 2012 - April 2014
Nokia  March 2009 - January 2012
Nokia  March 2008 - March 2009
Magyar Telekom  February 2007 - March 2008
Sykes   2006 - February 2007
Sykes   2005 - 2006
Sykes   2005 - 2005
Sykes   May 2003 - 2005

Skills
Product Management, Business Planning, New Business Development, Problem Solving, Customer Service, Mobile Devices, Mobile Technology, Telecommunications, Management, B2B, Mobile Communications, Project Management, Strategy, Business Strategy, Product Marketing, Sales, Wireless, Business Development, Analysis, Program Management, Project Planning, Cross-functional Team..., Team Management, Strategic Partnerships, Go-to-market Strategy, Competitive Analysis

Education
Pécsi Tudományegyetem   2001 — 2003
MsC, Marketing

Szent István Egyetem   1997 — 2001
BSc, Marketing, Finance

Clinton Thomas Clinton Thomas Columbia, South Carolina Details
Clinton Thomas's Sykes Experience April 2013 - August 2013
Job Sales Representative at Meta Labs LLC.
Industry Financial Services
Experience
Meta Labs llc   April 2014 - Present
Discount Tire Company  November 2013 - Present
Sykes   April 2013 - August 2013
H&R Block  January 2013 - April 2013

Skills
Outside Sales, Cold Calling, Inside Sales, Strengthening Client..., Cross Functional..., Tax Preparation, Bookkeeping, Internal Audit

Education
Saint Leo University   2005 — 2010
Bachelor of Arts (B.A.), Entrepreneurship / Family Business

Debora Beck-Massey Debora Beck-Massey Brush, Colorado Details
Debora Beck-Massey's Sykes Experience January 2010 - April 2011
Job Retired
Industry Writing and Editing
Experience
Independent Contractor OVC   April 2001 - Present
Caring Ministries of Morgan County   May 2011 - August 2015
The Salvation Army  2011 - August 2015
Sykes   January 2010 - April 2011
Douglas County  December 2008 - May 2009
City and County of Denver  October 2007 - November 2008
Domestic Violence Initiative for women with disabilities   October 1996 - August 2007
Private  January 1995 - January 2007
Target  July 1988 - August 1990
Marshalls Inc  March 1985 - July 1987

Skills
Author, Researcher, Painter, Needle worker, Victim Advocate, Certified Trainer..., Painting, Grants, Resource Development, Public Speaking, Community Outreach, Board Development, Fundraising, Non-profit..., Philanthropy, Event Planning, Policy, Grant Writing, Volunteer Management, Workforce Development, Program Development, Social Services, Community Development, Nonprofits, Shelter Management, Pantry Management, Inventory Management, Risk Management, Program Analysis, Youth Development, Leadership Development, Public Policy, Program Evaluation, Conflict Resolution, Workshop Facilitation, Case Managment, Community Organizing, Policy Analysis, Staff Development, Organizational..., Non-profit Board..., Grassroots Organizing, Program Management, Mental Health, Proposal Writing, Program Implementation, Stewardship, Coalitions, Public Relations, Politics

Education
University of Colorado at Denver   2004 — 2006
Master of Public Administration (M.P.A.), Domestic Violence Management, 3.9

Regis University   2002 — 2004
Master, Non-Profit/Public/Organizational Management, 3.9

University of Northern Colorado   1994 — 1996
BA, Sociology and Women's Studies, 3.9

Simona Allen Simona Allen Greenville, South Carolina Area Details
Simona Allen's Sykes Experience November 2010 - March 2013
Job Loss Prevention Detective at TJX
Industry Telecommunications
Experience
TJX  March 2012 - Present
Sykes   November 2010 - March 2013
Sykes   October 2008 - November 2010
Ohio University  September 2007 - June 2008
Ohio University  September 2006 - June 2007

Skills
Research, Customer Service, Technical Support, Staff Development, Microsoft Office, Analysis, Performance Management, PowerPoint, Social Media, Editing, Microsoft Excel, Customer Experience, Employee Relations, Training, Human Resources, Recruiting, Call Center, Policy, Call Centers

Education
Ohio University   2006 — 2008
Masters, Education

Morris College   2002 — 2006
Bachelor's, History

Endre Nyirő Endre Nyirő Hungary area Details
Endre Nyirő's Sykes Experience April 2011 - Present
Job Software Engineer
Industry Information Technology and Services
Experience
Sykes   April 2011 - Present
NJL   July 2005 - April 2011

Skills
.NET, C#, ASP.NET, SQL, Embedded SQL, SQL database design, Embedded Operating..., GPS, Measurement system...

Education
Pécsi Tudományegyetem   2001 — 2007
BS, Electrical engineer

ELTE Trefort Ágoston Gyakorlóiskola   1989 — 1997

Douglas Groetken Douglas Groetken Greater Denver Area Details
Douglas Groetken's Sykes Experience August 2012 - Present
Job Fraud and Risk Management at Charles Schwab
Industry Financial Services
Experience
Charles Schwab  May 2015 - Present
Sykes   August 2012 - Present
Western Union Financial Services  April 2008 - 2012
Western Union  2005 - 2008
Republic Financial Corporation  2002 - 2003
Level 3 Communications  1998 - 2002
Qwest Communications  1991 - 2001
United Parcel Service  1988 - 1993

Skills
Risk Management, Leadership, Telecommunications..., Credit Analysis, Collections, Customer Service, International Operations, Continuous Improvement, Customer Satisfaction, Acquisition Integration, Talent Management, Interpersonal Skill, Team Leadership, Multiple Sites, Online Fraud, Card Not Present, Revenue Assurance, Microsoft Office, Microsoft Excel, Microsoft Word, Call Center, Credit Risk, Financial Services, Change Management, Business Process..., Payments, Finance, Process Improvement, Strategy, Financial Risk, Call Centers, Credit Cards, Credit, Due Diligence, Business Planning, AML, Banking, Executive Management, Management

Education
Regis University

University of Colorado at Boulder
Bachelor of Science, Business

Wharton School, University of Pennsylvania
Strategic Leadership Certificate

Katherine Osborn Katherine Osborn Greater Chicago Area Details
Katherine Osborn's Sykes Experience 2009 - 2014
Job Midwest Technical Sales at Harvard Bioscience, Inc.
Industry Biotechnology
Experience
Harvard Bioscience, Inc.   April 2015 - Present
SelectScience   July 2014 - April 2015
Sykes   2009 - 2014
TestAmerica  1998 - 2006
Microbac Laboratories, Inc.   1997 - 1998
Solvay Chemicals  1995 - 1997

Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Account Management, Management, Sales, Marketing, Life Sciences, Medical Devices

Education
Purdue University   1993 — 1995
Master's degree, Biology/Biological Sciences, General

Purdue University   1989 — 1993
Bachelor's Degree, Animal Sciences

Tom Farrell Tom Farrell Jacksonville, Florida Details
Tom Farrell's Sykes Experience 1994 - 1997
Job Vice President Operations at Web.com
Industry Internet
Experience
Web.com  December 2013 - Present
TravelClick  May 2012 - December 2013
TRG  January 2008 - May 2012
Farrell Consulting Services   2006 - 2008
Capital One Insurance Services (purchased from Onex)   2002 - 2006
ClientLogic (owned by Onex)   1999 - 2002
DecisionOne  1997 - 1999
Sykes   1994 - 1997
QuickStart Technologies  1992 - 1994

Skills
Account Management, BPO, Business Development, Business Intelligence, CRM, Call Center, Call Centers, Contact Centers, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, E-commerce, Executive Management, Human Resources, Key Account Management, Leadership, Managed Services, Management, Management Consulting, Mergers, Negotiation, Operations Management, Outsourcing, P, Process Improvement, Sales, Sales Operations, Security, Service Delivery, Start-ups, Strategic Planning, Strategy, Team Building, Technical Support, Time Management, Vendor Management

Education
Saint Peter's University
BS, Accounting/Finance

Seton Hall University
MBA, Finance, General

Melanie Lennon Melanie Lennon Lakeland, Florida Details
Melanie Lennon's Sykes Experience July 2007 - August 2010
Job Administrative Assistant at Watkins
Industry Insurance
Experience
Watkins  January 2015 - September 2015
GEICO  August 2010 - October 2014
Sykes   July 2007 - August 2010
Winn-Dixie  January 2006 - November 2006

Skills
Customer Service, Multi Tasking, Able to work in fast..., Problem Solving, Data Entry, Time Management, Telephone Skills, Teamwork, Outlook, Microsoft Excel, Microsoft Word, Administrative..., Microsoft Office

Education
Polk State College   2006 — 2007
NONE

Crystal Pearson Crystal Pearson Muncy, Pennsylvania Details
Crystal Pearson's Sykes Experience March 2005 - August 2006
Job Student at Pennsylvania College of Technology
Industry Hospital & Health Care
Experience
Valley Truck & Trailer Repair   June 2013 - November 2013
Sykes   March 2005 - August 2006
Club Fred   August 2005 - June 2006
Heller's Market & Deli   October 2004 - April 2005
Susquehanna Trailways   June 2004 - August 2004
Denny's  October 2003 - April 2004

Skills
Excel at customer..., Proficient in planning,..., Experience with..., Perfect attendance, Punctual

Education
Pennsylvania College of Technology   2013 — 2015

Christopher Bogard Christopher Bogard Lakeland, Florida Area Details
Christopher Bogard's Sykes Experience October 2014 - June 2015
Job Claims Service Representative
Industry Insurance
Experience
GEICO  June 2015 - Present
Sykes   October 2014 - June 2015
Barney's Motorsports   June 2013 - September 2014
Church in the Son  July 2012 - February 2014
The Home Depot  February 2013 - June 2013
Church In The Son  July 2011 - July 2012
Northrop Grumman Corporation  July 2008 - July 2011
Pinkerton Government Services  June 2006 - July 2008
AlliedBarton Security Services  October 2004 - March 2006

Skills
Motorcycle, Wiring, Forklift Operator, Power Tools, Building Maintenance, Soldering, Mechanics, AED, Hazardous Materials, Access Control, Electricity, Automotive Repair, Windows Vista, Security Clearance, Bloodborne Pathogens, Army, Corporate Security, Security Training, Fire Protection, First Aid, Hand Tools, Preventive Maintenance, Electrical..., Multimeter, Schematic, Industrial Safety, Vehicle Maintenance, Mechanical Aptitude, Desktop Computers, Motors, Test Equipment, Vehicles, Blueprint Reading, Parts, Inventory, Yamaha Factory..., Customer Service, Leadership, Microsoft Excel, Security

Education
Polk State College   2015 — 2015
Accredited Claims Adjuster, Insurance

Mmi orlando   2012 — 2013
Certificate, Yamaha

Brantley & Associates   2004 — 2004
Class D security License, Security

Rainbird Academy   2004 — 2004
Certificate, Trade course

Edgewater high school   2000 — 2004
Diploma, General Studies

Gina Bailey, CPA, CFE, MBA Gina Bailey, CPA, CFE, MBA Gainesville, Florida Area Details
Gina Bailey, CPA, CFE, MBA's Sykes Experience 2011 - 2011
Job Senior Auditor for Educational Entities and Local Governments at Auditor General's Office, Florida
Industry Accounting
Experience
Auditor General's Office, State of Florida   2011 - Present
Sykes   2011 - 2011
Citi  August 2009 - March 2010
DTCC  December 2005 - July 2008
Citi  August 2004 - November 2005
Charles Schwab  August 1998 - May 2002
Wiese SAB   1995 - 1998

Skills
Financial Analysis, Financial Reporting, Sarbanes-Oxley Act, Internal Controls, Accounting, Risk Management, Auditing, Financial Accounting, Banking, Variance Analysis, Internal Audit, Strategic Financial..., Financial Risk, Managerial Finance, Financial Audits, Corporate Finance, General Ledger, Finance, Cash Management, Accounts Payable, SEC filings, US GAAP, Enterprise Risk..., Investments, Treasury Management, Valuation, Hyperion Enterprise, External Audit, Financial Services, IFRS, Credit Risk, Sarbanes-Oxley, Consolidation, MIS, Cost Accounting, Financial Forecasting, Fixed Income, Certified Fraud Examiner

Education
University of Tampa - John H. Sykes College of Business   2005 — 2008
Bachelor of Science, Accounting

University of Tampa - John H. Sykes College of Business   2002 — 2004
MBA, Finance

Pontificia Universidad Católica del Perú   1992 — 1993
Business, Business Administration and Management

Universidad Ricardo Palma   1986 — 1991
Bachelor of Arts, Translation

Darren Welshans Darren Welshans Williamsport, Pennsylvania Area Details
Darren Welshans's Sykes Experience September 2000 - April 2006
Job Service Delivery Director at Manpower
Industry Staffing and Recruiting
Experience
Manpower Inc. of Altoona   May 2008 - Present
Grizzly Industrial Inc.  April 2006 - April 2008
Sykes   September 2000 - April 2006

Skills
Customer Service, Employee Relations, Recruiting, Leadership, Coaching, Sales, Management, Account Management, Hiring, Human Resources, Time Management, Training, Interviews, Talent Acquisition, Employee Training, Sourcing, Performance Management

Education
Pennsylvania College of Technology
Business

Robert Carlile Robert Carlile Owensboro, Kentucky Area Details
Robert Carlile's Sykes Experience April 1997 - August 2011
Job Distribution Center Supervisor at UniFirst Corporation
Industry Computer & Network Security
Experience
UniFirst Corporation  October 2013 - Present
Sykes   April 1997 - August 2011

Skills
Strong analytical and..., Design and maintenance..., Design and maintenance..., Form creation using..., Experienced using DOS..., Leadership, Operations Management, Customer Service, Team Leadership, Training, Time Management

Education
Owensboro Community and Technical College   2012 — 2015
Associate's Degree, Computer/Information Technology Administration and Management

Daymar College   2011 — 2012

Dale Saville Dale Saville Charlotte, North Carolina Details
Dale Saville's Sykes Experience September 1998 - October 2000
Job Regional VP at AtoS
Industry Information Technology and Services
Experience
Atos  September 2014 - Present
iGrowth International Business Consultants   February 2009 - Present
Queens University of Charlotte  April 2009 - Present
Xerox  April 2012 - March 2014
Convergys  June 2009 - March 2012
Sitel  January 2007 - July 2008
ClientLogic  September 2005 - December 2006
Sitel  October 2000 - September 2005
Sykes   September 1998 - October 2000
Sykes   July 1997 - August 1998

Skills
Outsourcing, CRM, IT Strategy, BPO, Management, Leadership, Account Management, Call Center, Training, Operations Management, Customer Experience, Business Development, IT Outsourcing, Call Centers, Professional Services, Project Management, Start-ups, Consulting, Vendor Management, Customer Service, Executive Management, IT Management, E-commerce, Strategy, Mergers, Human Resources, Coaching, Program Management, International Management, Service Delivery, Business Process..., Process Improvement, EMEA, Offshore Management, University Teaching, Income Statement, Mergers & Acquisitions, Profit & Loss Management, Change Management, Sales, Customer Relations, Computer Science, Joint Ventures, Philippines, P&L, Team Management

Education
Queens University of Charlotte
MBA, Business

University of North Carolina at Chapel Hill
MS, Computer Science

Virginia Military Institute
BS, Physics & Mathematics

Carlo Giuliano Carlo Giuliano Media, Pennsylvania Details
Carlo Giuliano's Sykes Experience July 2001 - June 2007
Job Technical support and assistive technology trainer
Industry Information Technology and Services
Experience
Integration Technologies Group   2010 - Present
World Services for the Blind  July 2010 - October 2010
Sykes   July 2001 - June 2007

Skills
Public Speaking, Training, Active Directory, Management, Microsoft Office

Education
World services for the blind   2009 — 2010
Certificate, Assistive Technology Instructor

The Chubb Institute   2000 — 2000
Certificate, network engineering and data communications

Saint Joseph's University   1995 — 1999
Bachelor's degree, Psychology

Christa Bryant Christa Bryant Arkadelphia, Arkansas Details
Christa Bryant's Sykes Experience December 2013 - February 2014
Job Student at Pulaski Technical College
Industry
Experience
Sykes   December 2013 - February 2014

Education
Pulaski Technical College   2014 — 2016

Carol Bendig Carol Bendig Greater Philadelphia Area Details
Carol Bendig's Sykes Experience August 2005 - December 2010
Job Vice President of F, P & A, Pricing and Contracting
Industry Outsourcing/Offshoring
Experience
Publicis Touchpoint Solutions, Inc.   January 2011 - Present
Sykes   August 2005 - December 2010
PVI Virtual Media Services, LLC   January 1998 - January 2005
PVI Virtual Media Services, LLC   1998 - 2005
PRIMESTAR, Inc  January 1995 - January 1998
PRIMESTAR, Inc.   1995 - 1998
COMCAST CABLE COMMUNICATIONS, INC  January 1990 - January 1995
COMCAST CABLE COMMUNICATIONS, INC.   1990 - 1995
KINGSBURY, INC  January 1989 - January 1990
FUND PLAN SERVICES, INC   January 1986 - January 1989

Skills
Strategic Planning, Start-ups, Cross-functional Team..., New Business Development, Business Development

Education
Philadelphia University   1997 — 2001
MBA, Finance

Philadelphia University   1995 — 2001
MBA, Finance

Temple University   1984 — 1986
Bachelor of Business Administration (BBA), Finance, General

Temple University
Bachelor, Business Administration; Finance

Alicia Keene Alicia Keene Charlotte, North Carolina Details
Alicia Keene's Sykes Experience 2011 - 2012
Job Person for Hire
Industry Outsourcing/Offshoring
Experience
The Lash Group  November 2013 - February 2014
Internship  February 2013 - June 2013
Sykes   2011 - 2012
Pikeville College  September 2007 - May 2010

Skills
Organization, Quick Typing, Microsoft Office, Highly committed, Dedicated Professional, Energetic team player, Data Handling,, Record Keeper, Multitasking Skills, Quick & Eager Learner

Education
Pikeville College   2007 — 2011
Bachelor's Degree, Religion

Grundy Senior High School   2002 — 2006
High School Diploma

Jennifer M Alexander Jennifer M Alexander Ninety Six, South Carolina Details
Jennifer M Alexander's Sykes Experience December 2010 - December 2013
Job Maintenance at Eaton's Cooper Power Systems
Industry Human Resources
Experience
Eaton's Cooper Power Systems  December 2013 - Present
Sykes   December 2010 - December 2013
Prudential Cambridge Realty   May 2005 - February 2011
Piedmont Health Group Ninety Six, SC 29666   November 2008 - July 2010

Skills
Accounts Payable, Accounts Receivable, Payroll, Recruiting, Employee Relations, Customer Service, Coaching, Leadership Development, Team Building, Microsoft Office, Management, Process Improvement, Team Leadership, Microsoft Excel, Account Management, Strategic Planning, Event Planning, Public Speaking, Social Media

Education
Piedmont Technical College   2000 — 2002
Associate's degree, Industrial Electronics Technology/Technician

Jocelyn Hagar Jocelyn Hagar Portland, Oregon Details
Jocelyn Hagar's Sykes Experience February 2012 - May 2012
Job Director and Cofounder of Ellipses Studios/Student
Industry Motion Pictures and Film
Experience
Ellipses Studios   October 2010 - Present
Public Outreach Fundraising  August 2012 - April 2013
Sykes   February 2012 - May 2012
Portland State University  May 2011 - January 2012
Curves for women  September 2009 - March 2010
Walla Walla Community College  October 2007 - December 2007

Skills
Photoshop, After Effects, Drawing, Illustrator, Maya, 3D Studio Max, Animation, InDesign

Education
Portland State University   2010 — 2014
BA, Film Studies

Walla Walla Community College   2007 — 2009
AA Transfer, General Studies

Tucker Bradley Tucker Bradley Chattanooga, Tennessee Area Details
Tucker Bradley's Sykes Experience December 1992 - September 2002
Job Field Service Technician at Carousel Industries
Industry Information Technology and Services
Experience
Carousel Industries  July 2013 - Present
Bradley Enterprises   January 2010 - Present
SHIROKI North America, Inc.   September 2011 - July 2013
Covista Communications  2010 - April 2011
Sykes   December 1992 - September 2002

Skills
Troubleshooting, VoIP, Network Design, Network Administration, SIP, WAN, Telecommunications, IP, Windows Server, Active Directory, Linux, Network Engineering, G3R, Audix, Definity, Intuity, Vectoring, CentreVu, Switches, LAN-WAN, Firewalls, Technical Support, Disaster Recovery, Microsoft Exchange, Routers, Servers, Networking, Telephony, VMware, Wireless Networking, Cisco IOS, Data Center, System Administration, Hardware, DNS, Routing, VPN, Cisco Technologies, Software Installation, TCP/IP, Windows 7, Process Improvement

Education
Oregon Institute of Technology   1988 — 2002
Bachelor of Science (BS), Computer Systems Engineering

Long Creek High School, Long Creek Oregon   1976 — 1988
Diploma, General/Computers

Hal Keller Hal Keller Topeka, Kansas Area Details
Hal Keller's Sykes Experience 1998 - 2004
Job Supervisor at Advanced Call Center Technologies
Industry Consumer Services
Experience
Junction City Middle School  March 2015 - Present
Salina Rescue Mission   August 2014 - March 2015
Advanced Call Center Technologies  June 2014 - August 2014
Big Lakes Developmental Center  August 2010 - May 2014
UMB Bank  November 2009 - June 2010
Capital One Bank  December 2007 - April 2009
Empire-Today, LLC  January 2005 - October 2007
lock/line, LLC   March 2004 - December 2004
Sykes Enterprises, Inc  August 1998 - March 2004
Sykes   1998 - 2004

Skills
Customer Relations, Microsoft Office, Youth Ministry, Coaching, Team Building, Team Management, Business Analysis, Conflict Management, Counseling, Call Center, Supervisory Skills, Customer Service, Process Improvement, Hiring, Performance Management, Customer Satisfaction, Mentoring, Team Leadership, Scheduling, Recruiting, Call Centers, Workforce Management, Six Sigma, Human Resources, Training, Troubleshooting, Leadership, CRM, Operations Management, Customer Experience, Forecasting, Interviews, Change Management, Project Management, Employee Training, Call Center Development, Organizational..., Microsoft Excel, Conflict Resolution, PowerPoint, Microsoft Word, Business Process..., Training Delivery, Contact Centers, Outlook, Banking, Data Analysis, Customer Retention, Process Scheduler

Education
Villanova University   2009 — 2009
Certificate, Six Sigma Greenbelt

Palm Beach Atlantic University   1978 — 1983
Not Completed, Bio-Chemistry, Theology

Paige Morton Paige Morton Parkton, North Carolina Details
Paige Morton's Sykes Experience March 2015 - Present
Job Customer Service Representative at Sykes
Industry Environmental Services
Experience
Sykes   March 2015 - Present
M T R Inc.   July 2008 - March 2015
Companion Home Health Care- Stars Youth Academy   October 2007 - May 2008

Skills
QuickBooks, Microsoft Office, Microsoft Excel, Microsoft Word, Human Resources, Computer Maintenance, File Management, Payroll Taxes, Payroll Processing, Accounts Payable, Accounts Receivable, Account Reconciliation, Customer Service, Contract Management, Government Contracting, Operations Management

Education
Robeson Community College   2012 — 2015
Associate's degree, Business Administration and Management, General

Lumberton High School   2002 — 2006
Diploma, General Studies

Emily Walters Emily Walters Rochester, New York Area Details
Emily Walters's Sykes Experience October 2003 - August 2004
Job MD/PhD Student at University of Rochester Medical Center
Industry Medical Practice
Experience
University of Rochester Medical Center  July 2010 - Present
Pittsburg State University  August 2005 - October 2010
Sykes   October 2003 - August 2004
Sykes   2002 - 2003
Sykes   2001 - 2002
Sykes   August 2000 - June 2001
NPC International  1996 - 1997

Skills
Analysis, Project Management, Data Mining, Finance, Statistical Finance, Data Analysis, Research, SAS, Microsoft Office, Statistics, Teaching, Science, Molecular Biology, Public Speaking, Lifesciences, PowerPoint, Customer Service, R, Scientific Writing, Call Center, Physiology, C++, Visual Basic, Business Management..., Operations Management, Mathematics, Microarray Analysis, Genetics, PCR, Medical Research, Immunohistochemistry, Cell Culture, qPCR, Neuroscience, Tissue Culture, Microscopy, Western Blotting, Biostatistics, Gel Electrophoresis, Bioinformatics, Confocal Microscopy, Molecular Cloning, Microbiology, Transfection, DNA extraction, Cell, Protein Purification, Epidemiology, Management, Training

Education
University of Rochester School of Medicine and Dentistry   2010 — 2017
MD/PhD, Medicine, Genetics

Pittsburg State University   2005 — 2009
BS, Mathematics, Biology

Pittsburg High School   1991 — 1995
High School Diploma

Bridget Dugan Bridget Dugan Warminster, Pennsylvania Details
Bridget Dugan's Sykes Experience July 2011 - January 2012
Job Telephone Dispatcher at Fox Chase Cancer Center
Industry Hospital & Health Care
Experience
Fox Chase Cancer Center  September 2014 - Present
Ann's Choice  2012 - 2014
Sykes   July 2011 - January 2012
Ann's Choice  September 2005 - July 2011

Skills
Customer Service, Typing, Communication, Customer Satisfaction, Time Management, Training, Team Leadership

Education
Penn State University   2009 — 2013
Bachelor of Arts (B.A.), Psychology

JOHNNY MAE HOLMES JOHNNY MAE HOLMES Sumter, South Carolina Area Details
JOHNNY MAE HOLMES's Sykes Experience August 2013 - Present
Job Credit Card Customer Service Agent
Industry Banking
Experience
Sykes   August 2013 - Present
Wateree Mental Health Dept.   February 2007 - September 2008
NBSC Operations Center   September 2002 - February 2003

Skills
Tax Preparation, Sales Tax, Bookkeeping, Accounting, QuickBooks, Journal Entries, General Ledger, Financial Reporting, Financial Accounting, Accountants, Accounts Payable, Payroll Taxes, Accounts Receivable

Education
Saint Leo University   2011 — 2013
N/A, Business Administration with Accounting

ATEC   1988 — 1989
Certificate, General Office Occupations and Clerical Services

Erin Metellus Erin Metellus Trenton, New Jersey Details
Erin Metellus's Sykes Experience April 2011 - October 2012
Job Insurance
Industry Automotive
Experience
New Jersey Manufacturers Insurance Companies  April 2015 - Present
Sykes   April 2011 - October 2012
Bright Beginnings Preschool  October 2009 - May 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Software Documentation, Teaching, Customer Service, Research, Windows, PowerPoint, Outlook, Data Entry, Data Analysis, Call Centers, Team Leadership, Coaching, English, Customer Satisfaction, Time Management

Education
Rutgers, The State University of New Jersey-New Brunswick   2008 — 2009
Bachelor of Arts (B.A.), Sociology

Randee Beasley Randee Beasley Greenwood, South Carolina Details
Randee Beasley's Sykes Experience November 2012 - September 2013
Job CRS OnSite Manager @ Fuji Film
Industry Outsourcing/Offshoring
Experience
CRS Diamond Staffing   September 2013 - Present
Sykes   November 2012 - September 2013
Sykes   October 2008 - November 2012
Capsugel  March 2004 - September 2008

Skills
Call Centers, Performance Management, HRIS, Employee Relations, Employee Engagement, Human Resources, Recruiting, HR Policies, Benefits Administration, Onboarding, Applicant Tracking..., New Hire Orientations, Management, Payroll

Education
Piedmont Technical College   2004 — 2006
Associate's degree, Business Administration and Management, General

Martiyha Simmons Martiyha Simmons Little Rock, Arkansas Area Details
Martiyha Simmons's Sykes Experience January 2010 - February 2012
Job Biology Student at University of Arkansas Little Rock
Industry Higher Education
Experience
Verizon Wireless  June 2012 - Present
Cold Stone Creamery  March 2012 - May 2012
Sykes   January 2010 - February 2012
Little Scholars Academy of Maumelle   June 2009 - December 2009
Chick-fil-A  September 2005 - January 2009

Skills
Great Communication, Fast Learner, Focus On Results, Typing, 10 Key, Microsoft Office, Customer Service, Call Center, Databases, Writing, Payments, Cashiering, Organizing, Time Management, Work/life Balance, Working With Children

Education
Pulaski Technical College   2011 — 2012
Associate of Science (A.S.), Biology, General, 3.8

University of Central Arkansas   2008 — 2010
Biology, General, 4.0

Daniel Herceg Daniel Herceg Toronto, Canada Area Details
Daniel Herceg's Sykes Experience August 2011 - Present
Job Account Manager Sykes (Abercrombie & Fitch)
Industry Consumer Services
Experience
SYKES   August 2011 - Present
Shoppers Drug Mart  July 2007 - January 2010
BMO  February 2007 - July 2007
RBC  January 2006 - April 2006
Computer Security Products, Inc.   February 2005 - January 2006
Green Shield Canada  April 2002 - February 2005
Sprint Nextel  June 2000 - January 2002
IBM Canada Ltd.  June 1999 - June 2000
Niagara Credit Union   January 1999 - June 1999
Toronto Stock Exchange  February 1998 - December 1998

Skills
Call Center, Team Leadership, Coaching, Staff Development, Leadership Development, Software Development, Software Implementation, Analysis, Analytics, Quality Auditing, Quality Assurance, Avaya, Genesys, KPI Dashboards, KPI Reports, KPI implementation, New Program Launches, Performance Metrics, Call Centers, Training, Leadership, Cross-functional Team..., Management, Technical Support, Customer Satisfaction, Vendor Management, Customer Service, CRM, Customer Experience

Education
Mount Royal University   2013 — 2014
Project Management Certificate

Alpine Access University   2013 — 2013
Account Management Certificate

Ryerson University
Designation, J2EE Solutions Developer

Trinity College & University
Bachelor of Science (BSc), Computer Science

CDI College
Diploma, Computer Programming

Tandem Education Center
Certificates, Ten Tandem Training Courses

Dianne Carlisle Dianne Carlisle Palatka, Florida Details
Dianne Carlisle's Sykes Experience October 2002 - September 2004
Job Buiness Consultant at Mounted Graphics
Industry Consumer Goods
Experience
Mounted Graphics   February 2015 - Present
D L Moseley   August 2000 - Present
Creative Images  June 2005 - October 2014
Sykes   October 2002 - September 2004
Putnam County Schools  August 2001 - June 2003
Abundant Life Ministries  April 1996 - November 2000
H&R Block  August 1991 - April 1996

Skills
Project Management, Microsoft Excel, Microsoft Word, Office Administration, Office Management, Team Management, Training, Account Reconciliation, Accounts Payable, Accounts Receivable, Secretarial Skills, Clerical Skills, Operations Management, Management, Time Management, Accounting, Bookkeeping, Payroll

Education
Saint Johns River State College   2012 — 2015
Associate of Science (A.S.), Business Administration and Management, General, 3.78

Saint Johns River State College   2012 — 2014
AA, Associate in Arts, Magna Cum Laude

seth Nimbosa seth Nimbosa Mountain View, California Details
seth Nimbosa's Sykes Experience 2006 - 2009
Job Junior Director iCT Custodian, Myron Care & Employment Services,LTD.; Consultant Networking Technologies, Free Software
Industry Information Technology and Services
Experience
Myron Care & Employment Services, LTD   June 2010 - Present
Cisco Systems  March 2012 - December 2013
AT&T  January 2010 - February 2012
Sykes   2006 - 2009

Skills
Network Administration, Cisco Technologies, Troubleshooting, Linux, Solaris, Solaris 8/9/10, OpenSolaris, OpenIndiana, Unix, illumOS, Network Virtualization, Storage Virtualization, Storage Area Networks, Cloud Computing, Cisco Routers, Cisco IOS, Network Engineering, Router Configuration, Cisco Security, Cisco UCS, OSPF, MPLS Networking, Software Consulting, Technology Integration, Technology Consolidation, Technology Convergence, Android Development, Software Licensing, Volume Licensing, JavaScript, HTML, HTML 5, CSS, CSS3, XML, MySQL, Legal Research, Creative Writing, Process Consulting, BPO, LAN-WAN, SAN Volume Controller, jQuery, PHP, Python, Java, Juniper, JunOS

Education
Meralco Foundation Institute   2004 — 2006
CCNA

Systems Technology Institute   2002 — 2004
Bachelor's Degree, Computer Science

University of Santo Tomas   2000 — 2002
Legal Management

Lucio Bustillo Lucio Bustillo Montreal, Canada Area Details
Lucio Bustillo's Sykes Experience September 2004 - January 2005
Job Revenue Management Operations Research at Air Canada
Industry Airlines/Aviation
Experience
Air Canada  June 2014 - Present
Avianca  August 2012 - June 2014
Avianca  January 2011 - August 2012
AviancaTACA Limited  November 2010 - January 2011
Escuela Superior de Economia y Negocios (ESEN)   May 2010 - December 2010
TACA  December 2009 - December 2010
Servicios Generales Bursátiles (SGB)   November 2008 - January 2009
Sykes   September 2004 - January 2005
Dollar Store Inc.   June 2003 - December 2003

Skills
Revenue Management, Business Intelligence, Economics, Research, Airlines, Analysis, Pricing, Data Analysis, Forecasting, Market Analysis, Creative Problem Solving, Strategic Planning, Microsoft Office, Oracle SQL, Problem Solving, Amadeus GDS, PROS RTDP, PROS OD 3, PROS GRMS, Altea Inventory, Profit Line Price, SPSS, SAS, Microsoft Word, Revenue Analysis, Spanish, Financial Analysis

Education
Escuela Superior de Economía y Negocios (ESEN)   2005 — 2010
License in Business and Economics, Economics and Business, 90.1

Pontificia Universidad Católica de Chile   2008 — 2008
Ing. Comercial, Economics & Business

Liceo Frances   1989 — 2004
Bachelor of Science (B.Sc.), Physics

Tyler Atnip Tyler Atnip Dallas/Fort Worth Area Details
Tyler Atnip's Sykes Experience February 2001 - September 2003
Job Technology, Learning, Food & Travel Enthusiast
Industry Computer Software
Experience
Vista Entertainment Solutions  March 2015 - Present
Ticketsoft   December 2007 - March 2015
a la mode, inc.   January 2005 - September 2007
Various  March 2004 - February 2005
Sykes   February 2001 - September 2003

Skills
Technical Sales..., Customer Service, Testing, Technical Support, Windows, Troubleshooting, SQL, Project Management, Training, Process Improvement, Technical Writing, Program Management, Customer Satisfaction, CRM, Team Leadership, Call Centers, Project Planning, Quality Assurance, Product Management, Software Documentation, Sales

Education
Richland Community College   2012 — 2014

Ponca City High School   1999 — 2002
General

Ryan Sharif Ryan Sharif Denver, Colorado Details
Ryan Sharif's Sykes Experience February 2015 - Present
Job Regional Senior Recruiter at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   February 2015 - Present
CenturyLink  June 2013 - February 2015
Ciris Energy, Inc  August 2012 - June 2013
Forever 21  October 2010 - August 2012
Katch   June 2010 - October 2010
CEC Entertainment  March 2007 - June 2010

Skills
Business Management, Budgeting, Staff Management, Loss Prevention, Merchandising, Inventory Management, Customer Service, Retail, Time Management, Retail Sales, Payroll, Employee Relations, Recruiting, Process Scheduler, Inventory Control, Customer Satisfaction, Sales, Microsoft Office, Human Resources, Teamwork, Interviews, PowerPoint, Management, Microsoft Word, Hiring, Team Leadership, Performance Management, Employee Benefits, Employee Training, Training, New Hire Orientations, Leadership, Onboarding, Succession Planning, College Recruiting, Budgets

Education
Regis University   2013 — 2015
Master of Business Administration (M.B.A.), Strategic Management

University of Colorado at Denver   2010 — 2012
Bachelor of Science, Human Resources

Rebecca Hudson Rebecca Hudson Davenport, Florida Details
Rebecca Hudson's Sykes Experience 2006 - 2009
Job Director of Marketing at United Refrigeration & Air Conditioning, Inc
Industry Electrical/Electronic Manufacturing
Experience
United Refrigeratin & Air Conditioning, Inc   December 2012 - Present
SoftRock  2009 - 2012
Sykes   2006 - 2009

Skills
Sales Management, Marketing, Business Development, Product Marketing, Management, Marketing Strategy, Lead Generation, Marketing Communications, Marketing Management, Email Marketing, Sales Operations, Social Media Marketing, Cross-functional Team..., B2B, New Business Development, Strategic Partnerships, Team Building, Strategic Planning, Customer Service

Education
University of Phoenix   2003 — 2014
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

Polk State College
Associate's degree, Paralegal

Carlos Eduardo Valle Avila Carlos Eduardo Valle Avila San Francisco, California Details
Carlos Eduardo Valle Avila's Sykes Experience March 2009 - June 2009
Job Associate I Corporate Audit Staff at GE
Industry Information Technology and Services
Experience
GE  August 2015 - Present
GE  June 2013 - Present
ITS Group   October 2011 - June 2013
HSBC Global Technology Brazil  August 2009 - August 2010
Sykes   March 2009 - June 2009
Okemo Mountain Resort  December 2008 - February 2009
Accenture  August 2007 - June 2008

Skills
Project Management, SAP, SAP SD, Software Development, Software Engineering, Six Sigma, Lean Manufacturing, SQL, Java, Linux, Unix, Windows, Supply Chain, Microsoft Office, Computer Hardware, ABAP, Mac OS X, XHTML, JavaScript, CSS, SAP HANA, Logistics, Spreadsheets, HANA, Unix Shell Scripting, Matlab, NMS, HTML, .NET, PHP, C++, Websphere, Network Administration, Antivirus, SAP PLM CAD Integrator..., Primefaces, RFID applications, Data Structures, Visual Studio, SAP ERP, XML, Databases

Education
Pontifícia Universidade Católica do Paraná   2008 — 2012
Bachelor Degree, Information Systems

University of North Carolina at Chapel Hill   2011 — 2011
Bachelor Degree, Exchange Student Computer Science Area

Madill High School (Madill, Oklahoma).   2005 — 2006
Exchange Student Senior Year High School, High School/Secondary Diplomas and Certificates

Colégio Dom Bosco   2006 — 2006
High School

Heather Ketten Heather Ketten Eugene, Oregon Details
Heather Ketten's Sykes Experience March 2014 - August 2014
Job GIS Technician at University of Oregon
Industry Design
Experience
University of Oregon  September 2015 - Present
University of Oregon  November 2014 - Present
Eugene Area Game Developers   January 2015 - September 2015
University of Oregon  September 2014 - December 2014
University of Oregon  September 2014 - September 2014
Sykes   March 2014 - August 2014
Callahan Village   September 2013 - March 2014
Walgreens  March 2013 - September 2013
Fred Meyer  April 2013 - June 2013
Noodles & Company  September 2012 - February 2013

Skills
ArcGIS, AutoCAD, Hand Drafting, Design, Sales, Cooking, Project Planning, Microsoft Office, PowerPoint, Time Management, Microsoft Word, Customer Service, Microsoft Excel, Teamwork, Inventory Management, Leadership, Customer Satisfaction, 3D Modeling, 3D Visualization, GIS, Cartography, GIS systems, German

Education
University of Oregon   2014 — 2016
Bachelor of Science (B.S.), Geography

Portland State University   2009 — 2012
Associate of Science (A.S.), Civil Engineering, Architecture, German

Portland Community College   2009 — 2011
Civil Engineering

Oregon Institute of Technology   2008 — 2009
Civil Engineering

Umpqua Community College   2006 — 2008
Prerequisites

Roseburg High School   2005 — 2008
Honors Diploma, 3.639

Mountain View High School   2004 — 2005

Hanna Marie Rodriguez Hanna Marie Rodriguez Maggie Valley, North Carolina Details
Hanna Marie Rodriguez's Sykes Experience January 2010 - August 2010
Job Sales Account Manager at BQE Software
Industry Computer Software
Experience
BQE Software  January 2013 - Present
BQE Software  September 2011 - December 2012
Stream Global Services  October 2010 - August 2011
Sykes   January 2010 - August 2010

Skills
Great communications..., Multitasking Skills, Multilingual, Follow-through Skills, Vocabulary, Microsoft Office, Adobe Creative Suite, Sales, Customer Service, Microsoft SQL Server, XML, Software Documentation, Testing, Visual Basic, ASP.NET, HTML, CSS, Windows, SQL, VB.NET, JavaScript, Visual Studio, Web Development, Software Project..., C#, Management

Education
Cebu Doctors' College   2007 — 2011
Some College, Bachelor of Science in Physical Therapy, 4th Year

Saint Theresa College   1995 — 2007
High School, High School/Secondary Diplomas and Certificates

Ellis Robin Ellis Robin Woodward, Oklahoma Details
Ellis Robin's Sykes Experience 2006 - 2007
Job Building Services Coordinator at High Plains Technology Center
Industry Higher Education
Experience
High Plains Technology Center  February 2014 - Present
High Plains Technology Center  2012 - February 2014
Sykes   2006 - 2007
Cummins Tools   2005 - 2006
Cummins Tools   June 2003 - 2005
Cummins Tools   June 2000 - August 2002

Skills
Organization Skills, Microsoft Office, Print Design, QuickBooks, Photoshop, Adobe Creative Suite, SketchUp, Color Theory, Management, Customer Service

Education
Rasmussen College   2012 — 2014
Web Page, Digital/Multimedia and Information Resources Design, Junior

Colby Community College   2001 — 2002
Arts, Music

Paul Coffin Paul Coffin Greater Atlanta Area Details
Paul Coffin's Sykes Experience November 2005 - June 2015
Job Senior Vice President, Major Markets, Financial Services
Industry Consumer Services
Experience
Sykes   November 2005 - June 2015
Sykes   May 2011 - March 2013
Sykes   October 2006 - May 2011
Sykes   April 2006 - October 2006
Sykes   November 2005 - April 2006
EarthLink  May 2003 - November 2005
Gateway  January 1997 - March 2002
Corel  July 1991 - January 1997

Skills
Call Centers, BPO, Management, Outsourcing, Call Center, Customer Experience, Telecommunications, Account Management, Contact Centers, P&L Management, Customer Satisfaction, CRM, Service Delivery, Call Center Development, Vendor Management, Team Leadership, Strategic Planning, Business Process..., Customer Retention, Cross-functional Team..., Business Development, Program Management, Supply Chain Management, Change Management, Team Management, Offshoring, Business Analysis, Strategy, Financial Services, Workforce Management, Leadership, Operations Management, Process Improvement, Performance Management, Executive Management, Start-ups, Team Building, Contract Negotiation, Negotiation

Education
University of Tennessee-Knoxville   2012 — 2012
Center for Executive Education - Collaborative Contracting

University of Tennessee-Knoxville   2011 — 2011
Center for Executive Education - Vested Outsourcing

Ryerson Polytechnical University   1986 — 1990
BA, Applied Arts in Media Arts

Tim Edgar Tim Edgar Sterling, Colorado Details
Tim Edgar's Sykes Experience January 1993 - January 2002
Job Financial Representative at Northwestern Mutual
Industry Financial Services
Experience
Northwestern Mutual  May 2013 - Present
CSU Extension   May 2010 - April 2013
Morgan Community College Foundation   June 2009 - January 2010
Fort Morgan Small Business Development Center   July 2008 - June 2009
Logan County Chamber of Commerce   February 2002 - June 2008
Colorado Chamber of Commerce Executives   2007 - 2008
Sykes   January 1993 - January 2002
Sykes Enterprises Incorporated  1991 - 2002

Education
Regis University   1993 — 1995
BSBA, Business

Northeastern Junior College   1991 — 1995
AGS, AA, certificate, business, general, aviation

CLTC designation training

CLTC designation training

CLTC designation training

Alexander (Forest Riner) Beasley-Toune Alexander (Forest Riner) Beasley-Toune Tampa/St. Petersburg, Florida Area Details
Alexander (Forest Riner) Beasley-Toune's Sykes Experience March 2014 - April 2014
Job Entry Level College Graduate
Industry Accounting
Experience
Howard's Recovery, LLC   August 2014 - April 2015
Sykes   March 2014 - April 2014
Walmart  November 2013 - February 2014
Start Moving   May 2013 - July 2013
West Coast Pawn & Gun   April 2012 - August 2012
Stover Rest Bedding, Mfg. Inc.   May 2011 - April 2012
Mcdonalds  January 2009 - December 2010

Skills
Accounting, Accounts Payable, Accounts Receivable, Income Statement, Balance Sheet, Bank Reconciliation, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, 35 WMP

Education
Polk State College   2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, 3.11

Lake Gibson High School   2007 — 2011
High School Diploma, Business, 3.67

Daniel Hunsucker Daniel Hunsucker Johnson City, Tennessee Area Details
Daniel Hunsucker's Sykes Experience February 2007 - June 2008
Job Certified Prevention Specialist at Frontier Health
Industry Mental Health Care
Experience
Medical Reserve Corps of Southwest Virginia   December 2013 - Present
Frontier Health  June 2008 - Present
Sykes   February 2007 - June 2008
American Eagle Outfitters  June 2005 - May 2006

Skills
Non-profits, Social Media, Critical Thinking, Tobacco, Fundraising, Behavioral Health, Mental Health, Mental Illness, Anger Management, Building Relationships, Partner Relationships, Domestic Violence, Prevention, Alcohol, Substance Abuse, Addictions, Addiction Recovery, Grants, Grant Writing, Grant Management, Human Development, Parent Education, Training & Development, Staff Training, Training Skills, Training Delivery, Teacher Training, Seminar Speaker, Nutrition Education, Conference Presentations, Conference Speaking, Conference Organizing, Coalitions, Coalition Development, Coalition Building, Community Engagement, Nonprofits, Community Outreach, Microsoft Office, Event Planning, Teaching, Program Development, Volunteer Management, Social Networking, Research, Leadership, Customer Service, Social Services, Public Speaking, Training

Education
Roanoke College   2002 — 2006
B.A., Psychology, Criminal Justice

JJ Kelly High School   1998 — 2002
ADV/College Studies, College/University Preparatory and Advanced High School/Secondary Diploma Program

Christi Phillips Christi Phillips Little Rock, Arkansas Details
Christi Phillips's Sykes Experience January 2007 - May 2011
Job Contract Paralegal
Industry Legal Services
Experience
Something Brewing   April 2012 - July 2012
Hewlett-Packard  May 2011 - April 2012
Sykes   January 2007 - May 2011

Skills
Communication, Customer Service, Quality Assurance, Troubleshooting, Microsoft Office, Microsoft Excel, Microsoft Word, Legal Writing, Document Drafting, Legal Research, Organization Skills, PowerPoint, Time Management, Employee Training, Management

Education
Pulaski Technical College   2013 — 2015
Associate's degree, Legal Assistant/Paralegal

Edward Hopper Edward Hopper Port Richey, Florida Details
Edward Hopper's Sykes Experience September 2014 - Present
Job Gaming Support at Sykes Home
Industry Writing and Editing
Experience
Sykes   September 2014 - Present
Tampa Bay Times - Times Publishing Co  2013 - 2014
The Tampa Tribune  July 2009 - November 2010

Skills
Blogging, Creative Writing, Photography, Painting, Editing, Books, Editorial, Social Media, Publishing, Copy Editing, Magazines, Web Content, Feature Articles, AP Style, Storytelling, Newspapers, Customer Retention, Customer Service, Sales

Education
Pasco-Hernando State College   2009 — 2011
Associate of Arts (A.A.), Art/Art Studies, General

River Ridge High School   2005 — 2009
High School Diploma

Bryan McDaniel Bryan McDaniel Greenville, South Carolina Area Details
Bryan McDaniel's Sykes Experience December 2011 - March 2012
Job Assistant Director of Admissions
Industry Higher Education
Experience
Presbyterian College  July 2015 - Present
Presbyterian College  May 2013 - Present
American Credit Acceptance  August 2012 - May 2013
Total Records Information Management   May 2012 - August 2012
Waffle House  March 2012 - June 2012
Sykes   December 2011 - March 2012
Steed Movers   May 2011 - July 2011
Joseph St. Pierre Law Firm   October 2010 - July 2011
The Blue Stocking   September 2010 - May 2011
Presbyterian College  July 2010 - December 2010

Skills
Management, Training, Critical Thinking, Microsoft Office, PowerPoint, Research, Public Speaking, Critical Analysis, Political Science, Recruiting, Admissions Counseling, Microsoft Excel, Social Networking, Policy Analysis, Excel, Dealing with Ambiguity, Video Production, Underwriting, Customer Service, Customer Retention, Customer Acquisition, Sales, Financial Services, Public Policy, Operations Management, Credit Analysis, Community Outreach, Higher Education, Student Counseling, Student Financial Aid, College Recruiting, College Applications, Higher Education..., Microsoft Word, Social Media

Education
Presbyterian College   2007 — 2011
Bachelor of Arts, Political Science

marjorie wudarcki marjorie wudarcki Fort Smith, Arkansas Area Details
marjorie wudarcki's Sykes Experience September 2014 - April 2015
Job ecs at Sykes
Industry Consumer Services
Experience
xxx  2008 - Present
BalanceByDesign247   April 1995 - Present
Sykes   September 2014 - April 2015

Skills
Customer Service, Strategic Planning, Public Speaking, Marketing Strategy, Social Media, problem solving

Education
Westark Community College/UAFS   1987 — 1989
Pre-Law Studies

Westark Community College/UAFS   1987 — 1989
Pre-Law Studies

Oklahoma State University   1980 — 1984
CMT, CTM, Instrumental Music

Oklahoma State University   1980 — 1984
construction management technology/clothing textiles and merchandise

H&R Block
certified tax preparer, tax preparation

Deborah Dowling Deborah Dowling Jacksonville, Florida Area Details
Deborah Dowling's Sykes Experience January 2003 - February 2004
Job Consumer Services Professional
Industry Consumer Services
Experience
AT&T DSL Tech Support   October 2014 - Present
Home  May 2007 - Present
PRC, LLC  October 2005 - May 2007
Hess Corporation  September 2004 - January 2005
Sykes   January 2003 - February 2004

Skills
Customer Service, Call Center, Customer Satisfaction, Microsoft Office, Data Entry, Outlook, Microsoft Excel, Microsoft Word, Office Management, PowerPoint, Troubleshooting, Administrative..., Technical Support, Call Centers, Telephone Skills, Administrative..., Time Management, 10 Key

Education
Remington College-Jacksonville, FL Campus   2004 — 2005
Certificate, Massage Therapy

Saint Johns River State College   2000 — 2002
Certificate, Office Management

Interlachen High - Interlachen, FL   1989 — 1992
High School Diploma, Concentrated in Computers

Monica Maynard Monica Maynard Eugene, Oregon Details
Monica Maynard's Sykes Experience September 2014 - Present
Job Sales Agent at Sykes
Industry Telecommunications
Experience
Sykes   September 2014 - Present
Portland Community College  2008 - 2013
The Lowell MacGregor Group   June 2005 - April 2008

Skills
Student Affairs, Higher Education, Student Development, Academic Advising, Community Outreach, Event Planning, Customer Service, Research, Editing, Events Coordination

Education
Portland State University   2006 — 2008
Bachelor of Science (BS), Psychology / Social Science

University of Florida   1982 — 1985

LaNae Nix LaNae Nix San Francisco, California Details
LaNae Nix's Sykes Experience February 2011 - December 2012
Job Director of CS Operations at TaskUs
Industry Consumer Services
Experience
TaskUs  September 2015 - Present
42Floors  December 2014 - September 2015
Homejoy  January 2014 - December 2014
Homejoy  December 2012 - January 2014
Sykes   February 2011 - December 2012
Sykes   January 2009 - February 2011
Sykes   August 2008 - December 2008
T. Rowe Price  August 2007 - May 2008

Skills
Market Research, Team Leadership, Customer Service, Leadership, Customer Satisfaction, Outsourcing, Start-ups, Analysis, Management, Customer Experience, CRM, Project Management, Call Centers, Call Center, Vendor Management, Marketing Strategy, Social Media Marketing, Training, Process Improvement, Product Development, Spanish, Sales, Team Building, Account Management, Operations Management, Business Development, Coaching, Business Strategy, Customer Retention, Marketing, Team Management, Strategic Planning, Business Analysis, Lead Generation, Salesforce.com, Strategy, New Business Development, Product Management, Workforce Management, Product Marketing, BPO, Mergers & Acquisitions

Education
University of Tampa - John H. Sykes College of Business   2007 — 2008
International Business, Business Management

Saint Louis University, Madrid Campus   2006 — 2007
International Business, Business Management, Spanish

Richmond, The American International University in London   2005 — 2006
International Business, Business Management

Brian Harrell Brian Harrell Lakeland, Florida Area Details
Brian Harrell's Sykes Experience January 2013 - Present
Job Quality Analyst at Sykes
Industry Consumer Services
Experience
Sykes   January 2013 - Present
Sykes   June 2012 - January 2013
Lakeland Regional Medical Center  October 2006 - May 2011
Verizon  June 2004 - October 2006

Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Word, Troubleshooting, Microsoft Excel

Education
Polk Community College   2008 — 2011
Criminal Justice

Kali Harris Kali Harris Gainesville, Florida Details
Kali Harris's Sykes Experience May 2013 - August 2013
Job Community Assistant at Gateway at Glades
Industry Hospitality
Experience
Gateway at Glades   November 2013 - Present
Sykes   May 2013 - August 2013
McDonald's Corporation  October 2011 - May 2013

Skills
Customer Service, Microsoft Office, Hospitality, Leadership, Organization Skills

Education
University of Florida   2011 — 2015
Bachelor's Degree, Human Nutrition

Polk State College   2010 — 2011
Dual Enrollment

Adam Riegel Adam Riegel Berwick, Pennsylvania Details
Adam Riegel's Sykes Experience May 2010 - August 2010
Job Customer Service Representative
Industry Outsourcing/Offshoring
Experience
Sykes   May 2010 - August 2010

Skills
Computer Proficiency, Microsoft Office, Gmail, Google Docs, Customer Service

Education
Danville High School

Pennsylvania College of Technology

David Tappan David Tappan Jacksonville, Florida Details
David Tappan's Sykes Experience 2002 - 2004
Job Telecommunications Professional
Industry Telecommunications
Experience
Alorica  August 2005 - June 2012
Sykes   2002 - 2004

Skills
Modem and router setup..., Protocols TCP/IP, Highly detail oriented, 50+ WPM, Email Clients, Web Browsers, Antivirus, Telephony Support, Remedy Ticketing System, NICE Call Recording, CMS

Education
Saint Johns River State College   2003 — 2005
Computer Software Engineering, 3.8

Lisa Kuloszewski Lisa Kuloszewski Buffalo/Niagara, New York Area Details
Lisa Kuloszewski's Sykes Experience December 2010 - September 2015
Job Director Account Management at Sykes Enterprises, Inc.
Industry Telecommunications
Experience
Sykes Enterprises, Inc.   September 2015 - Present
Sykes   December 2010 - September 2015
Bryant & Stratton College Online  July 2010 - December 2010
Sykes Enterprises, Inc  February 2010 - May 2010
ICT Group  March 1999 - February 2010

Skills
Call Center, Call Centers, Workforce Management, Outsourcing, Customer Satisfaction, Contact Centers, Vendor Management, Inbound Marketing, BPO, Customer Experience, Process Improvement, CRM, Telecommunications, Customer Retention, Quality Assurance, Operations Management, Call Center Development, Team Management, Lead Generation, Team Leadership, Management, Account Management, Leadership, Performance Management, Telemarketing, IVR, Business Development, Business Process..., Cross-functional Team..., Training, Coaching, Salesforce.com, Avaya

Education
Penn State University   1982 — 1986
BS, Marketing

Chris Wilke Chris Wilke Minneapolis, Minnesota Details
Chris Wilke's Sykes Experience January 2000 - July 2000
Job Senior Engineer at Target
Industry Retail
Experience
Target  October 2014 - Present
Stream Computer Consulting, Inc   January 2005 - Present
Cargill  May 2014 - October 2014
Cargill  January 2011 - May 2014
Hutchinson Technology Inc.  January 2008 - April 2009
Ridgewater College  May 2002 - December 2007
Pearson VUE  July 2000 - May 2002
Sykes   January 2000 - July 2000
BusinessWare Solutions  September 1998 - December 1999

Skills
Project Management, Troubleshooting, Windows Server, Windows 7, Active Directory, VPN, Technical Support, Networking, Microsoft Exchange, Microsoft Office, System Administration, Management, Software Installation, Operating Systems, Computer Hardware, Security, XP, Windows XP, Leadership

Education
Ridgewater College   1997 — 2000
Associate's Degree, Computer Technology/Computer Systems Technology

Hutchinson High School

Jason Matson Jason Matson Reno, Nevada Area Details
Jason Matson's Sykes Experience June 2003 - December 2004
Job Software engineer at International Game Technology
Industry Computer Software
Experience
International Game Technology  July 2007 - Present
Bear Creek Corporation  June 2006 - September 2006
Sykes   June 2003 - December 2004

Education
Oregon Institute of Technology   2003 — 2007

Donn Policarpio Donn Policarpio Greater New York City Area Details
Donn Policarpio's Sykes Experience December 2002 - April 2006
Job Sr. Database Administrator/Sr. Technology Specialist
Industry Information Technology and Services
Experience
Tiffany & Co.   April 2013 - Present
Cyberthink  October 2007 - April 2013
Odyssey Re  December 2007 - April 2008
Safeway  September 2006 - October 2007
TELUS International  April 2006 - September 2006
Sykes   December 2002 - April 2006
Fujitsu  May 1999 - September 2002

Education
Polytechnic University of the Philippines   1994 — 1999

Jenny Genge Jenny Genge Greater Denver Area Details
Jenny Genge's Sykes Experience June 2014 - Present
Job Senior Human Resources Manager
Industry Human Resources
Experience
Sykes   June 2014 - Present
Alpine Access  February 2011 - Present
Alpine Access  January 2009 - February 2011
Alpine Access  September 2001 - January 2009
StaffScapes   1998 - 2001
Albertsons  1990 - 1998

Skills
Management, HRIS, Talent Acquisition, Employee Benefits, Human Resources, Personnel Management, Applicant Tracking..., Workforce Management, Outsourcing, Onboarding, FMLA, Performance Management, Employee Relations, Benefits Administration, Training, Recruiting, Team Building, Coaching, Customer Service, Call Centers, Process Improvement

Education
Regis University
Bachelors, Communications

Travis Pointon Travis Pointon Oklahoma City, Oklahoma Area Details
Travis Pointon's Sykes Experience March 1998 - July 1999
Job HR Business Partner at Seventy Seven Energy
Industry Real Estate
Experience
Seventy Seven Energy  March 2015 - Present
Seventy Seven Energy  January 2014 - Present
StorFast   September 2010 - January 2014
1-800-SellFast   August 2009 - January 2014
Country Haven MHP   August 2007 - January 2014
Real Estate Magic   December 2005 - January 2014
Lexmark International  January 2007 - July 2007
Tech Data  February 2005 - December 2005
Tech Data  July 1999 - February 2005
Sykes   March 1998 - July 1999

Skills
Recruiting, Talent Management, Negotiation, Management, Investors, New Business Development, Real Estate, Sales, Human Resources, Sourcing, Direct Sales, Interviews, Sales Process, Contract Negotiation, Selling, Real Estate Transactions, Short Sales, Marketing, Project Management, Advertising, Resellers, Business Development, Account Management, Sales Management, Start-ups, Business Planning, Lead Generation, Strategy, B2B, Solution Selling, Sales Operations, Entrepreneurship, Strategic Partnerships, Marketing Strategy, Product Marketing, CRM, Online Marketing, Team Building, Leadership, Executive Management

Education
University of Oklahoma   2014 — 2016
Bachelor's degree

Rose State College   2013 — 2014
Human Resources Management/Personnel Administration, General

Hillsborough Community College   2001 — 2003

Centreville High School   1990 — 1994

Shelli Demers Shelli Demers Portland, Oregon Area Details
Shelli Demers's Sykes Experience January 2001 - July 2001
Job Social Service and Education
Industry Mental Health Care
Experience
Sykes   January 2001 - July 2001

Skills
Program Management, Microsoft Office, Family Therapy, Adobe Acrobat, Adolescents, Mental Health

Education
Western Governors University   2008 — 2013
Master's Degree, Elementary Education and Teaching

Western Governors University
Master of Arts, Teaching; elementary K

Washington State University
Bachelor of Arts, Human Development

Portland Community College
Computer Information Systems courses

Cathy Knoll Cathy Knoll Greater Philadelphia Area Details
Cathy Knoll's Sykes Experience April 2012 - July 2012
Job Retired
Industry Financial Services
Experience
Retired and enjoying time to pursue personal interests and family  OwnerCLK ConsultingApril 2010 - January 2015
Sykes   April 2012 - July 2012
Bryant Park Capital  July 2011 - March 2012
TD Wealth Management  August 2010 - March 2011
TD Wealth Management  May 2008 - July 2010
Commerce Capital Markets  March 1997 - May 2008
PECO Energy  January 1986 - January 1991

Skills
Data Analysis, Data Management, Data Integration, Database Design, MS Access, Database Administration, Relational Databases, Reporting Systems, Financial Reporting, Visual Studio, Business Analysis, Programming, Visual Basic, Queries, Quickbooks, Excel, Creative Problem Solving, Training & Development, Sungard, M&O Commission System, NFS Data Parsing, Access, Databases, Risk Management, SDLC, Process Improvement, SQL

Education
Rutgers, The State University of New Jersey-Camden   1982 — 1986
BS, Computer Science

David Palermo David Palermo Tampa/St. Petersburg, Florida Area Details
David Palermo's Sykes Experience February 2015 - Present
Job Financial Analyst at Sykes Enterprises, Inc.
Industry Financial Services
Experience
Sykes   February 2015 - Present
The Coca-Cola Company  December 2013 - January 2015
United Services Automobile Association  September 2012 - October 2013
USAA  May 2008 - September 2012
General Nutrition Centers, Inc  August 2004 - May 2008

Skills
Microsoft Excel, Team Leadership, Microsoft Office, Finance, Data Analysis, Access, PowerPoint, Process Improvement, Series 7, Leadership, Investments, Financial Analysis, Analysis, Mutual Funds, Investment Strategies, Financial Reporting, SAP, Variance Analysis, Account Reconciliation, Accounting, Invoicing, Forecasting, Financial Statements

Education
Saint Leo University   2012 — 2013
Master of Business Administration (MBA), Accounting and Finance, 3.75

University of South Florida   2001 — 2006
Bachelors Science, Criminology, 3.20

Bloomingdale HS

Austin Putnam Austin Putnam Portland, Oregon Area Details
Austin Putnam's Sykes Experience August 1998 - September 1999
Job Senior Manager of Learning Innovation & Technology at Providence Health & Services
Industry Information Technology and Services
Experience
Providence Health & Services  March 2013 - Present
Providence Health & Services  March 2012 - April 2013
Providence Health & Services  December 2010 - March 2012
Providence Health and Services  June 2008 - February 2011
IDC  April 2003 - July 2006
Escend Technologies  January 2001 - August 2001
JELD-WEN  1999 - 2001
Sykes   August 1998 - September 1999
Hawaii OnLine   June 1996 - September 1996

Skills
OpTime, Strategic Planning, Beer, SQL, Management, Epic Systems, Network Security, Process Improvement, Craft Beer, Customer Service, Inpatient, Team Building, ASAP, Coaching, Windows, Business Analysis, Microsoft Excel, Microsoft Office, Healthcare Information..., Change Management, Public Speaking, Healthcare, Training, Access, Project Management, Software Documentation, Troubleshooting, Visio, Analytics, Program Management, RDBMS

Education
Oregon Institute of Technology   1997 — 2002
Computer Software Engineering

Todd Horinek Todd Horinek Tulsa, Oklahoma Area Details
Todd Horinek's Sykes Experience September 1995 - 2000
Job Sr. Consultant Payment Systems Technology at Phillips 66
Industry Oil & Energy
Experience
Phillips 66  November 2013 - Present
Phillips 66  2006 - October 2013
ConocoPhillips  March 2005 - March 2006
ConocoPhillips  September 2002 - March 2005
ConocoPhillips  2000 - 2002
Sykes   September 1995 - 2000

Skills
Mobile Technology, Vendor Management, Electronic Point of Sale, Consumer Electronics, Marketing..., Mobile Devices, Electronic Payments, Payment Systems, Mobile Payments, Payment Cards, PCI DSS, Personal Computing, POS, Troubleshooting, Program Management, Payments, Credit Cards, Enterprise Software, Project Planning, Business Analysis, Project Management, Contract Negotiation, Strategic Planning, Strategy

Education
Oklahoma State University

Southwestern College
B.S., Business Quality Management

Dianne Bell, SPHR, CCP Dianne Bell, SPHR, CCP Tampa/St. Petersburg, Florida Area Details
Dianne Bell, SPHR, CCP's Sykes Experience September 2013 - Present
Job Sr. Compensation Analyst
Industry Outsourcing/Offshoring
Experience
Sykes   September 2013 - Present
Dow Chemical  April 2010 - June 2013
The Dow Chemical Company  April 2009 - May 2010
Rohm and Haas Company  2006 - 2009
Rohm and Haas  1993 - 2006

Skills
Deferred Compensation, Talent Management, Talent Acquisition, Performance Management, Change Management, SAP, Recruiting, Human Resources, Workforce Planning, Employee Engagement, Process Improvement, Project Management, Strategic Sourcing, Sourcing, Teamwork, Global Compensation, Compensation Structures, Employee Benefits

Education
Rutgers University – Camden
Project Management

Villanova University
Certificate in HR Management

Joey Jimenez Joey Jimenez Portland, Maine Details
Joey Jimenez's Sykes Experience 2001 - 2006
Job IT Consultant
Industry Information Technology and Services
Experience
Global  February 2013 - Present
Wallem Group  August 2011 - February 2013
IBM Solutions Delivery  July 2010 - August 2011
Lawson Software  February 2007 - July 2010
Headstrong  2006 - 2007
Sykes   2001 - 2006

Skills
C#, ASP.NET, SQL, JavaScript, SQL Server, Agile, XML, HTML, Visual Basic, .NET, Web Services, Software Development, Databases, Visual Studio, Web Development, jQuery, WCF, CSS, WPF, XSLT, Crystal Reports, Scrum, AJAX, OOP, UML, Web Applications, Microsoft SQL Server, Agile Methodologies, MVVM, VB.NET

Education
Pamantasan ng Lungsod ng Maynila   1996 — 2001
Bachelor of Science (BS), Electrical, Electronics and Communications Engineering

Rex Trulove Rex Trulove Missoula, Montana Area Details
Rex Trulove's Sykes Experience March 1994 - April 2000
Job Administrator, Customer Service Manager at BestWriters.net
Industry Writing and Editing
Experience
BestWriters.net   February 2015 - Present
Elite Visitors   January 2015 - February 2015
Lucky Lil's Casino   July 2014 - November 2014
Helium.com  March 2007 - June 2014
Claria  November 2000 - April 2007
Sykes   March 1994 - April 2000

Skills
Research, Writing, Employee Hiring, Fact-checking, Technical Writing, Windows, Editing, HTML, Problem Solving, Public Relations, Administration, SEO, Creative Writing, Publishing, Freelance Writing, Web Content, Blogging, Proofreading, Journalism, Content Writing, Ghostwriting, Copy Editing, Copywriting, Computer troubleshooting, Family counselling, gardening, Vegetable Gardening, Restaurant management, organic gardening, Fishing, Fly Fishing, Hunting, Non-fiction, WordPress, Publications, Newspapers, Storytelling, Family Therapy, Magazine Articles, Troubleshooting, Gardening, Books, Editorial, Feature Articles, System Administration, Poetry, Newsletters, Organic Gardening, Recruiting, Content Development

Education
Oregon Institute of Technology   1990 — 1993
computer science, math, general science

Piccolo Swamy Piccolo Swamy Tampa/St. Petersburg, Florida Area Details
Piccolo Swamy's Sykes Experience January 2011 - January 2013
Job Business Analyst/VP at Citi
Industry Information Technology and Services
Experience
Citi  April 2013 - Present
Syniverse Technologies  January 2013 - March 2013
Sykes   January 2011 - January 2013
Bloomin' Brands, Inc.   May 2010 - December 2010
AG Armstrong Development   March 2007 - February 2008
Outback Steakhouse  March 2004 - March 2007
Checkers Drive In Restaurants  2001 - 2004

Skills
Financial Analysis, Financial Modeling, Strategic Financial..., Operating Budgets, Capital Budgeting, Financial Forecasting, Microsoft Excel, ProClarity, Khalix, Hyperion Essbase, Essbase

Education
Penn State University   1992 — 1994
MBA, Finance and Marketing

Purdue University   1984 — 1988
BSME, Engineering

Gwen Bennett Gwen Bennett Williamsport, Pennsylvania Area Details
Gwen Bennett's Sykes Experience October 2010 - September 2013
Job Payroll Coordinator at ICT Group, Inc.
Industry Telecommunications
Experience
ICT Group, Inc.   October 2010 - Present
Sykes   October 2010 - September 2013
Sykes   July 2005 - October 2010

Skills
Payroll, Recruiting, Operations Management, Data Analysis, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management

Education
Pennsylvania College of Technology   1995 — 1997
Associate's degree, Accounting

Lock Haven JuniorSenior High School   1990 — 1995

Rochet Eng Rochet Eng Toronto, Canada Area Details
Rochet Eng's Sykes Experience 2005 - 2006
Job CHRP
Industry Human Resources
Experience
Workplace Safety and Insurance Board (WSIB)   December 2013 - Present
AIL Canada  March 2012 - November 2013
Futuretek   January 2012 - February 2012
Total Credit Recovery Ltd   April 2010 - January 2011
Total Credit Rec   2006 - March 2010
HRPA  2009 - 2010
Sykes   2005 - 2006
Sykes   2005 - 2006
Convergys  January 2005 - June 2005

Skills
Technical Recruiting, Recruitment Advertising, Office Administration, Diversity, Cultural Diversity, Employment Law, Employee Relations, human resource..., labour relations, Training & Development, Personnel Management, Recruiting, Sourcing, Labor Relations, Onboarding, Applicant Tracking..., Employee Benefits, Performance Appraisal, PeopleSoft, Policy, Job Fairs, Employee Engagement, Performance Management, Social Networking, Talent Management, New Hire Orientations, HR Policies, Succession Planning, Workforce Planning, Career Development, Coaching, Executive Search, Organizational..., Exit Interviews, HRIS, Human Resources, Interviews, Job Descriptions, Workshop Facilitation, Call Centers, Payroll, Talent Acquisition, Deferred Compensation, HR Consulting, Benefits Administration, Hiring, Screening Resumes, Employer Branding, Management, CRM

Education
HRPA   2009 — 2010
CHRP designation, human resources management

Saint Paul University   2000 — 2005
B.S., psychology

St Paul University   2000 — 2005
Bachelor of Science, Psychology2005

Kathleen Dougherty Kathleen Dougherty Greater Philadelphia Area Details
Kathleen Dougherty's Sykes Experience January 2005 - February 2012
Job Global Project Delivery & Portfolio Management at QVC
Industry Retail
Experience
QVC  February 2012 - Present
Sykes   January 2005 - February 2012
Titan Corporation  2003 - 2005
Merrill Lynch  2000 - 2001
Summit Bank  1996 - 2000
Colonial Penn Life Insurance  August 1987 - July 1996

Skills
Program Management, CRM, Vendor Management, Account Management, Call Centers, Strategic Planning, Cross-functional Team..., Team Leadership, Operations Management, Customer Experience, Project Portfolio..., Customer Service, Project Management, Process Improvement, Talent Developer, Call Center, Customer Relations, Requirements Analysis, Continuous Improvement, Client Services, Client Relationship..., Certified Project..., Government Contracts, financial services, insurance, Contact Center..., Contact Center..., Contact Center..., Customer Retention, Customer Service..., project mananagement, Business Strategy, Capital Budgeting, Operating Budgets, Training Delivery, Drafting Policies, Procedure Manuals, Manage Client..., Portfolio Management

Education
DeVry University
Bachelor of Science, Project Management/Technical Management, 100

Penn State University

Cheryl O'Brien Cheryl O'Brien Tampa/St. Petersburg, Florida Area Details
Cheryl O'Brien's Sykes Experience 2008 - Present
Job Global VP Taxation at Sykes
Industry Accounting
Experience
Sykes   2008 - Present
Gevity  2005 - 2008
Sykes   2003 - 2005
Breed Technologies (Currently Key Safety Systems)   2001 - 2003

Skills
Mergers, Tax, International Tax, Transfer Pricing, Financial Accounting, Accounting, US GAAP, Auditing, Income Tax, Sarbanes-Oxley Act, Internal Controls, Global Tax Provision, Transactional Tax, Repatriation, Restructuring, Tax Controversy, GAAP, CPA, Tax Accounting, Mergers & Acquisitions, Financial Reporting, Corporate Tax, Consolidation, Due Diligence, Tax Law, Managerial Finance

Education
University of Denver
Masters Tax

Regis University
BS

Nagaraj Bukkapatnam Nagaraj Bukkapatnam Greater New York City Area Details
Nagaraj Bukkapatnam's Sykes Experience October 2013 - June 2015
Job Research Associate, YNYAssociates
Industry Market Research
Experience
Center for Marketing Advantage, Rutgers University   July 2015 - Present
Sykes   October 2013 - June 2015
Sykes   May 2013 - September 2013
Sykes   October 2011 - April 2013
ICT Group/Sykes Enterprises   October 2005 - September 2011
AT&T  March 2001 - September 2005
eComServer Inc.   December 1999 - April 2001
eComServer India   April 1999 - November 1999
JavaPoint Computers   March 1998 - March 1999
CMC LTD  February 1996 - February 1998

Skills
Call Centers, Customer Experience, Workforce Management, Outsourcing, BPO, Vendor Management, CRM, Telecommunications, Avaya, Process Improvement, Business Analysis, Management, Java, Integration, Strategic Planning, Windows, Unix, Team Management, C, VoIP, Pre-sales, Account Management, Solution Architecture, Project Management, JavaScript, XML, Telephony, Requirements Analysis, Microsoft SQL Server, Team Leadership, Customer Service, C++, Linux, Software Development, Program Management, Unified Communications, SOA, Leadership, SaaS, Product Management, Cloud Computing, Avaya Technologies

Education
Rutgers University-New Brunswick   2013 — 2015
Master of Business Administration (M.B.A.), Strategy and Marketing

CMC Ltd   1995 — 1996
MS, Computer Applications

Osmania University   1990 — 1994
Bachelor of Science (BS), Mechanical Engineering

Rhonda Layne Rhonda Layne Richland/Kennewick/Pasco, Washington Area Details
Rhonda Layne's Sykes Experience 1996 - 2010
Job Customer Service Superstar!
Industry Consumer Services
Experience
TiLite  May 2014 - Present
Jiffy Lube International  July 2013 - April 2014
Numotion Mobility  September 2012 - April 2013
Express Employment Professionals  March 2012 - March 2013
Walla Walla Community College  January 2010 - December 2011
Sykes   1996 - 2010

Skills
Customer Service, Management, Strategic Planning, Sales, Microsoft Excel, Team Building, Process Improvement, Microsoft Office, Automotive

Education
Walla Walla Community College   2009 — 2011
Associate's Degree, Automotive Engineering Technology/Technician

Oregon Institute of Technology   1990 — 1992
Attended Courses, Medical Office Systems Technology

Klamath Union High School

Alan Weis Alan Weis Greenville, South Carolina Area Details
Alan Weis's Sykes Experience November 2008 - August 2009
Job Owner at Mobile Industrial Supply, Inc. d/b/a K&N Mobile Distribution Systems
Industry Machinery
Experience
Mobile Industrial Supply, Inc. d/b/a K & N Mobile Distribution Systems   December 2010 - Present
Sykes   November 2008 - August 2009
Hexcel Reinforcements   April 2001 - August 2007
Hexcel Reinforcements   August 1997 - April 2001
Hexcel Reinforcements   May 1994 - August 1997
Flexible Technologies  February 1993 - November 1993
Milliken & Company  October 1973 - June 1992

Skills
Manufacturing, Operations Management

Education
Presbyterian College
BS, Business Admin.

Bonna Ward Bonna Ward Lock Haven, Pennsylvania Details
Bonna Ward's Sykes Experience July 2009 - Present
Job CRS at Sykes
Industry Consumer Services
Experience
Sykes   July 2009 - Present
American Customer Care  October 2007 - July 2009
Keystone Credit Collections   October 2002 - October 2007
American Customer Care  April 2001 - April 2002

Skills
Customer Experience, Microsoft Office, Telephone Skills, Contact Centers, Software Documentation, Windows, Microsoft Word, Call Centers, Microsoft Excel, Customer Retention

Education
Pennsylvania College of Technology   1989 — 1990
Executive Secretary, 2.8

n/a
Debt Collections.

n/a
Life insurance

Pennsylvania College of Technology
Upgraded technology classes

Scott Singletary Scott Singletary Lake Alfred, Florida Details
Scott Singletary's Sykes Experience November 2005 - July 2011
Job Experienced Call Center Leader
Industry Outsourcing/Offshoring
Experience
DB&A - DeWolff, Boberg & Associates, Inc   March 2012 - June 2013
Sykes   November 2005 - July 2011
TeleTech  November 2002 - November 2005
Keishin Kan Karate   March 1999 - November 2002
Chartway Federal Credit Union  December 1998 - April 2002

Skills
Call Centers, Outsourcing, BPO, Customer Satisfaction, Account Management, CRM, Customer Experience, Contact Centers, Team Management, Management, Vendor Management, Customer Retention, Lead Generation, Customer Service, Operations Management, Sales, Team Leadership, Service Delivery, Leadership Development

Education
Old Dominion University   1994 — 1999
Bachelor, Business Administration

Fork Union Military Academy   1989 — 1991
High School Diploma

Eunice Murphy Eunice Murphy Louisville, Kentucky Area Details
Eunice Murphy's Sykes Experience June 2000 - March 2003
Job Paralegal at O'Bryan & O'Bryan
Industry Law Practice
Experience
O'Bryan & O'Bryan   September 2008 - Present
Mapother & Mapother, P.S.C.   July 2007 - September 2008
AT&T  June 2003 - July 2007
Sykes   June 2000 - March 2003

Skills
Legal Research, Legal Writing, Personal Bankruptcy, Office Management, Courts, Real Estate Transactions, Family Law, Estate Planning, Probate Law, Problem Management, Operations Management, Client Relations, Westlaw, Personal Injury, Litigation, Collections, Retail Sales

Education
Pikeville College

John Wanczyk John Wanczyk Portland, Oregon Area Details
John Wanczyk's Sykes Experience March 2000 - August 2001
Job Development Assistant at Portland State University
Industry Higher Education
Experience
Portland State University  October 2010 - January 2012
Portland Community College  September 2004 - February 2006
Sykes   March 2000 - August 2001

Education
Portland State University   2007 — 2011
BA, English, Writing

Judy Keeton Judy Keeton Greater Atlanta Area Details
Judy Keeton's Sykes Experience October 2011 - Present
Job WFM Analyst at Alpine Access
Industry Outsourcing/Offshoring
Experience
Sykes   October 2011 - Present
Alpine Access  December 2010 - October 2011
Freelance  January 2002 - January 2006
Nortel Networks  September 1999 - August 2001

Skills
Workforce Management, Call Center, BPO, Avaya, Technical Support, Troubleshooting, Customer Satisfaction, Vendor Management, Process Improvement, Contact Centers, Call Centers, Program Management, Customer Experience

Education
Pittsburg State University   1995 — 1996
M.S., Technology

Luoyang Institute of Technology, China   1990 — 1994
B.S., Electrical Engineering

Cindy Echols Cindy Echols Ninety Six, South Carolina Details
Cindy Echols's Sykes Experience 2008 - Present
Job Pastor at Ninety Six Church Of God Of Prophecy
Industry Religious Institutions
Experience
Ninety Six Church Of God Of Prophecy   May 2011 - Present
Ninety Six Church Of God Of Prophecy   May 2011 - Present
Sykes   2008 - Present
Faurecia  July 1998 - September 2006
Star Fort National Golf Club   March 1994 - July 1997

Skills
Preaching

Education
Piedmont Technical College   1985 — 1987
Associates degree General Business, Accounting

andrew dela paz andrew dela paz Seattle, Washington Details
andrew dela paz's Sykes Experience February 2003 - November 2006
Job Retail Marketing
Industry Retail
Experience
Shoeavenue Corporation   June 1996 - Present
Sykes   February 2003 - November 2006
Ikaela enterprises   April 2003 - June 2006
Citibank, NA  May 2000 - January 2001

Education
Philippine School of Business Administration   1996 — 2000
Bachelor of Scince in Business Administration, Major in Marketing

Catina Hackett Catina Hackett Greenwood, South Carolina Details
Catina Hackett's Sykes Experience June 2011 - October 2011
Job Student at Piedmont Technical College
Industry Telecommunications
Experience
Sykes   June 2011 - October 2011

Education
Piedmont Technical College   2006 — 2013

Brandi Rowland Brandi Rowland Waterloo, South Carolina Details
Brandi Rowland's Sykes Experience 2008 - 2009
Job PCT at Palmetto Dialysis
Industry Medical Practice
Experience
Palmetto Dialysis   March 2010 - Present
Sykes   2008 - 2009
Insource  2007 - 2008

Skills
Administrative Work, Clerical Work, Medical Office, General Office Skills, Customer Service, Computer Proficiency

Education
Piedmont Technical College   2004 — 2007

Laurens High School   1992 — 1996

Scott Rivere Scott Rivere Tampa/St. Petersburg, Florida Area Details
Scott Rivere's Sykes Experience December 2012 - February 2013
Job Manager, Identity and Access Management Programs at Tech Data
Industry Information Technology and Services
Experience
Tech Data  March 2013 - Present
Sykes   December 2012 - February 2013
Citi  October 2000 - March 2012
Citi  December 1998 - October 2000
JPMorgan Chase  July 1997 - November 1998
Battle Fowler LLP  January 1993 - January 1997
JPMorgan Chase  January 1991 - January 1993

Skills
Unix, Sybase, PeopleSoft, .NET, MS Project, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Access, Operations Management, Desktop Deployment, Secure SDLC, Information Security..., IT Audit, Internal Audit, MS-DOS, Microsoft Office, IT Service Management, Operating Budgets, Performance Management, Training Delivery, Learning Management..., Records Management, Staff Supervision, Staff Management, Department Budget..., International Project..., International Relations, Security Audits, PMO, SharePoint, Sarbanes-Oxley Act, Management, Information Security, Risk Management, Human Resources, Process Improvement, Project Management, Vendor Management, Business Intelligence, Production Support, Banking, SDLC, Financial Risk, Business Process..., Re-engineering, Program Management, Project Portfolio..., Operational Risk, Operational Risk...

Education
Saint John's University

Hillsborough Community College

Katalin Vas Katalin Vas Hungary area Details
Katalin Vas's Sykes Experience November 2008 - September 2010
Job Administrator bei Gesipa Blind Riveting Systems Limited / currently on maternity leave
Industry Mechanical or Industrial Engineering
Experience
Gesipa Blind Riveting Systems Limited   March 2013 - Present
BP  September 2010 - November 2012
Sykes   November 2008 - September 2010
Transcom  June 2008 - November 2008

Skills
Customer Service, SAP, Siebel, Concept 500, Lotus Notes, Call Center, Microsoft Office, Call Centers, Invoicing, Management, German

Education
Pázmány Péter Katolikus Egyetem   2001 — 2008
Master of Arts (M.A.), Germanic Languages, Literatures, and Linguistics

Universität Passau   2003 — 2004
Faculty of German Linguistics and Literature

Brendan MacKenzie Brendan MacKenzie Levittown, Pennsylvania Details
Brendan MacKenzie's Sykes Experience August 2010 - January 2012
Job Tech Support at DEL Motorized Solutions
Industry Consumer Goods
Experience
DEL Motorized Solutions   March 2013 - Present
Brothers INC   January 2012 - March 2013
Sykes   August 2010 - January 2012

Skills
Electrical..., Technical Support, Customer Service, Recruiting, Data Entry, Microsoft Office, Military, Networking, Construction, Quality Assurance

Education
Orleans Technical Institute   2011 — 2012
Diploma, Residential and Commercial Electricity

US Army Recruiting and Retention School   2005 — 2005
Rertificate, Recruiting

Marie McSharry-Lukach Marie McSharry-Lukach Wallkill, New York Details
Marie McSharry-Lukach's Sykes Experience April 2012 - Present
Job CCP at Sykes
Industry Insurance
Experience
Sykes   April 2012 - Present
Bank of america Relocation   September 1997 - June 2007

Education
Rutgers, The State University of New Jersey-New Brunswick   1987 — 1992
Bachelor's degree

University of Bridgeport
Master of Science (M.S.), Education

Bradley Claude 5807620526 Bradley Claude 5807620526 Ponca City, Oklahoma Details
Bradley Claude 5807620526's Sykes Experience 1998 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes   1998 - 2011
Seagate Technology  April 1987 - June 1995

Skills
Acting, Drawing, Creativity, Creative Writing, Ten Key

Education
Oklahoma City Community College   1996 — 1998
Associate's degree, Computer Science

Oklahoma State University Institute of Technology-Okmulgee   1967 — 1969
certificate, Commercial and Advertising Art

Melissa Spriggs Melissa Spriggs Oklahoma City, Oklahoma Details
Melissa Spriggs's Sykes Experience September 2014 - December 2014
Job Experienced Business and Customer Service Manager
Industry Outsourcing/Offshoring
Experience
Sykes   September 2014 - December 2014
Sykes   December 2009 - December 2012
SDS Concrete   April 2005 - January 2010

Skills
Call Centers, Workforce Management, Contact Centers, Outsourcing, Customer Experience, Customer Satisfaction, Service Delivery, Vendor Management, Telemarketing, Technical Support, Customer Service, Performance Management, Call Center Development, Process Improvement, Contact Center..., Team Leadership, Troubleshooting, Customer Retention, Customer Support

Education
Oklahoma State University-Oklahoma City   2015 — 2017
Associate’s Degree, Business, Management, Marketing, and Related Support Services

Alma Te Vault Alma Te Vault Rancho Cucamonga, California Details
Alma Te Vault's Sykes Experience 2003 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes   2003 - 2012

Skills
Customer Service, Banking, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Internet, Supervisory Skills, Supervisory Experience, Staff Supervision, Coaching, Feedback, Team Building, Team Leadership, Interviews, Quality Control, Evaluation, Customer Satisfaction, Customer Experience

Education
Polytechnic University of the Philippines   1997 — 2001
Bachelor of Science (B.S.), Accounting

Cory Goff Cory Goff Greenwood, South Carolina Details
Cory Goff's Sykes Experience October 2012 - June 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes   October 2012 - June 2013
AT&T  October 2012 - June 2013
Sykes   2012 - 2013
Cracker Barrel  August 2009 - May 2011

Skills
Android, Apple OS, Microsoft Office, Linux

Education
Ninety Six High School   2005 — 2009
Diploma, General Studies

Piedmont Technical College
Associate's degree, Psychology

Dematria Asbury Dematria Asbury United States Details
Dematria Asbury's Sykes Experience September 2013 - Present
Job Customer Care Rep. at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   September 2013 - Present

Education
Orangeburg Calhoun Technical College

Tamara McKenna Tamara McKenna Lakeland, Florida Details
Tamara McKenna's Sykes Experience July 2013 - Present
Job Team Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   July 2013 - Present
Sykes   January 2012 - January 2013
CAL - Consumer Auto Liquidators  June 2006 - March 2010

Skills
Team Building, Escalation Resolution, Accounts Payable, Payroll, Customer Service, Customer Oriented, Retail Banking, QuickBooks, Learning Quickly, Data Entry, Ten Key, ADP Payroll, Kronos, Microsoft Office, Phone Etiquette, Telephone Skills, Avaya, Accounts Receivable, Account Reconciliation

Education
San Francisco State University   1999 — 2001

Saddleback College   1993 — 1998
Occupation Certificates, Substance Abuse/Addiction Counseling

Jamie Huckaby Jamie Huckaby Norton, Virginia Details
Jamie Huckaby's Sykes Experience January 2014 - Present
Job Csr at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   January 2014 - Present

Education
Mountain empire community college   2012 — 2013
Associate of Arts and Sciences (AAS), General Studies

Old Dominion University
Human Services

Lamont Turner Lamont Turner Greenwood, South Carolina Details
Lamont Turner's Sykes Experience September 2010 - July 2012
Job Consumer Services Professional
Industry Consumer Services
Experience
HHGregg  2013 - 2014
Sykes   September 2010 - July 2012
West Pointe Stevens   April 2003 - August 2009

Education
Piedmont Technical College   2003 — 2005
Associate's degree, Business Administration and Management, General

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