Sykes Company

Industry: Business process outsourcing company

Description

Sykes Enterprises, Incorporated is an American multinational corporation headquartered in Tampa, Florida. The company provides business process outsourcing services, IT consulting and IT-enabled services, such as technical support and customer service. Headquarters: Tampa, Florida, United States Revenue: 1.286 billion USD (2016) CEO: Charles E Sykes (Aug 2004–) Subsidiaries: Alpine Access, Inc., Clear Link Technologies, LLC,

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Sykes Employees

Employee
Years
Job
Industry
Ana Cecilia Flores Ana Cecilia Flores Miami, Florida Details
Ana Cecilia Flores's Sykes Experience November 2006 - January 2008
Job Global Transportation Marketing Manager en Xerox
Industry Marketing and Advertising
Experience
Xerox  January 2014 - Present
Xerox  October 2009 - January 2014
Voces Vitales   October 2010 - October 2010
Scola Formare   May 2008 - October 2009
MWM INTERNATIONAL  February 2008 - October 2009
Sykes   November 2006 - January 2008
Apex America  March 2004 - November 2006

Skills
Spanish, English, Team Leadership, Corporate Communications, Advertising, Marketing Communications, Latin America, Internal Communications, Strategic Communications, Social Media, Corporate Social..., Brazilian Portuguese, Public Relations, Market Research, Brand Management, Event Management, Event Planning, Social Media Marketing, Marketing Strategy, Digital Marketing, Management, B2B Marketing, Leadership, Marketing, Integrated Marketing, Online Advertising, Program Management, Product Development, Strategy, Business Strategy, Marketing Management, Lead Generation, Project Management, Market Planning, Comunicaciones de..., Investigación de..., Comunicaciones..., Estrategia, Comunicaciones internas, Liderazgo, Administración y..., Gestión de proyectos, Relaciones públicas, Estrategia empresarial, Estrategia de..., Liderazgo de equipos, Comunicaciones..., Redes sociales, Español, Inglés

Education
Universidad Blas Pascal   2012 — 2012
Postgraduate in Digital Marketing, Marketing

Universidad de Belgrano   2009 — 2010
Postgraduate in Business Management, Management - Conducción Empresarial

Universidad de Belgrano   2006 — 2006
Postgraduate in Strategy Communications Management, Comunciación, Marketing

Universidad Blas Pascal   2003 — 2005
Bachelor's degree in Communications, Social Sciences

Oakland Community College   2003 — 2003
Mass Media and Society, Collegue

Oakland Community College   2002 — 2003
Marketing: Fundaments and Theory, Collegue Course

Saint Mary's College   2002 — 2003
ESL - TOEFL Course, English

IES Colegio Universitario Siglo 21   1998 — 2001
Bachelor's Degree in Advertising, Publicidad, Marketing

Denise Graunke Denise Graunke Fargo, North Dakota Area Details
Denise Graunke's Sykes Experience July 1998 - April 1999
Job HRMS Analyst at RDO Equipment Co.
Industry Real Estate
Experience
RDO Equipment Co. RD Offutt Company   October 2014 - Present
TRN Abstract & Title   November 2013 - September 2014
TRN Abstract & Title   May 2012 - November 2013
Cass County Abstract Company   July 2009 - May 2012
Cass County Abstract Company   May 2001 - July 2009
Sykes   July 1998 - April 1999
Sykes   December 1997 - January 1998

Skills
Real Estate, Residential Homes, Investment Properties, Real Estate Transactions, First Time Home Buyers, Mortgage Lending, Foreclosures, Title Insurance, Short Sales, Escrow

Education
North Dakota State University   1999 — 2003
Bachelor of Science, Computer Science

Bryan Cornelsen Bryan Cornelsen Blackwell, Oklahoma Details
Bryan Cornelsen's Sykes Experience November 2007 - March 2012
Job Senior Representative @ Great Plains Lending
Industry Telecommunications
Experience
Great Plains Lending   March 2012 - Present
Sykes   November 2007 - March 2012

Skills
Call Centers, Customer Experience, Contact Centers, Inbound Marketing, Customer Satisfaction, Service Delivery, Team Management, Telemarketing, Customer Service, Coaching, Team Leadership, CRM, Employee Engagement, Training Delivery, Quality Assurance, Escalation, Project Management, Team Building, Telecommunications, Troubleshooting, Microsoft Office, Visual Basic

Education
Northwestern Oklahoma State University   2014 — 2016

Northern Oklahoma College   2013 — 2014
Associate of Science (A.S.), Business Administration and Management, General

Tom Notter Tom Notter Eldorado, Illinois Details
Tom Notter's Sykes Experience June 2002 - September 2009
Job Overnight Stocker at Walmart
Industry Wireless
Experience
Walmart  February 2015 - Present
Support.com  July 2014 - December 2014
Alpine Access  June 2014 - July 2014
MyChoice Internet   July 2010 - June 2014
Walmart  September 2009 - July 2010
Sykes   June 2002 - September 2009
ComputerZone   February 2000 - June 2002
Ecolab  November 1998 - January 2000
Knaack Mfg.   1997 - November 1998
Knaack Mfg.   June 1991 - 1997

Skills
Mobile Applications, Mobile Devices, Customer Service, Wireless Networking, Wireless Broadband, Technical Support, Help Desk Support, Mikrotik, Motorola Canopy, Product Management, Microsoft Office, Open Office, Sales, Ubuntu, Linux, Mobile Technology, Social Media, Strategic Partnerships, Product Marketing, Team Leadership, Customer Satisfaction, Android, Pesticide Application, Integrated Pest..., Software Installation, Network Design, Call Centers, Networking

Education
McHenry County College   1998 — 1998
Front Line Management training course

Southeastern Illinois College   1990 — 1991
Computer/Information Technology Administration and Management

Round Lake Senior Highschool   1985 — 1989
Diploma

Marie Sult Marie Sult Tulsa, Oklahoma Area Details
Marie Sult's Sykes Experience February 2013 - Present
Job Customer Service Represnative at Alpine Access
Industry Graphic Design
Experience
Sykes   February 2013 - Present
Bardic Web   2004 - Present
Gramma's Quilts   2008 - 2013
AT&T  November 2006 - October 2008
Mountain View Fabricating   1998 - 2000
Mtn View Public Library   1994 - 1998

Skills
2D graphics, 3D graphics, Adobe Photoshop, Assembling, Cataloging, Communication, Creative Thinking, Creative Writing, Customer Service, Establishing Rapport, Graphics, Illustration, Listening, Multitasking, Negotiation, Sketching, Teamwork, Troubleshooting, Working Collaboratively, Working Independently

Education
Southwest Baptist University   2002 — 2004
Associate's degree, General Studies

Southwest Missouri State University   2000 — 2002

Tony Teats, CPA Tony Teats, CPA Tampa/St. Petersburg, Florida Area Details
Tony Teats, CPA's Sykes Experience March 2014 - Present
Job Director, Financial Systems at Sykes
Industry Accounting
Experience
Sykes   March 2014 - Present
Sykes   August 2006 - March 2014
Sykes   April 2005 - July 2006
Sykes   May 2000 - March 2005

Skills
Lawson General Ledger, Crystal Reports, ERP Implementations, US GAAP, SOX Compliancy, Financial Systems, Financials, Business Process..., ERP, Sarbanes-Oxley Act, Hyperion Enterprise, Great Plains Software, Essbase, Movex, PeopleSoft

Education
Morehead State University   1999 — 2002
Master of Business Administration (M.B.A.)

Morehead State University   1995 — 1999
Bachelor of Business Administration (B.B.A.), Accounting

Todd Sanders, CISSP, CISA, CASP, MCTS Todd Sanders, CISSP, CISA, CASP, MCTS Henderson, Kentucky Details
Todd Sanders, CISSP, CISA, CASP, MCTS's Sykes Experience August 2002 - July 2004
Job Information Security Professional
Industry Computer & Network Security
Experience
Mead Johnson Nutrition  April 2014 - Present
A2Z Computer Services, Inc.   July 2007 - Present
Briggs and Stratton  October 2005 - May 2007
Sykes   August 2002 - July 2004

Skills
Computer Repair, IP Networking, Information Security..., Visual Basic, Visual C++, Visual C#, Active Directory, SQL Server, Group Policy, Cisco, Metasploit, Network Security, Disaster Recovery, Business Continuity, System Administration, Databases, Windows Server 2003, Windows Server 2008, Windows 7, SQL Server 2008, Wireless Networking, Wireless Security, Risk Management, Information Security, Cisco Technologies, Windows Server, Firewalls, Networking, Penetration Testing, Microsoft SQL Server, IP, CISSP, Servers, Information Technology, Security, Computer Security, Technical Support, Troubleshooting, Linux, Microsoft Office, Network Administration, Infrastructure, VMware

Education
Murray State University   2004 — 2007
Bachelor of Science

Henderson Community College   2002 — 2004

Union County High School   1998 — 2002

TOM STRECK TOM STRECK Sarasota, Florida Area Details
TOM STRECK's Sykes Experience January 2002 - 2004
Job Owner
Industry Information Services
Experience
Net Leased Properties, LLC   February 2006 - July 2015
Outsourcing Alternatives   July 2004 - July 2015
Sykes   January 2002 - 2004
Arthur Andersen Technology Solutions  1998 - January 2002
InterShow  1993 - 1997
Honeywell Information Systems, Inc.   1991 - 1992
Wang Laboratory   1979 - 1990

Skills
Net Leased Investment, Real Estate Investment..., Investment Properties, Income Properties, Mailbox Money, Project Management, Call Centers, Outsourcing, Knowledge Management, Root Cause Analysis

Education
Northeastern University   1972 — 1976
B.S., Computer Science

Gwendolyn Holliday Gwendolyn Holliday Johnson City, Tennessee Area Details
Gwendolyn Holliday's Sykes Experience January 2008 - February 2012
Job Business Development Manager at Tim Short Ford
Industry Writing and Editing
Experience
Tim Short Ford   June 2014 - Present
Hazard Herald   January 2014 - June 2014
Sykes   January 2008 - February 2012
Sykes   January 2008 - February 2012

Skills
Call Centers, Customer Satisfaction, Workforce Management, Customer Experience, Contact Centers, BPO, Outsourcing, Customer Retention, Telemarketing, Technical Support, Sla, Customer Support, Vendor Management, CRM, Performance Management

Education
Morehead State University   1999 — 2001

Peter Milovcich Peter Milovcich Langhorne, Pennsylvania Details
Peter Milovcich's Sykes Experience July 2013 - Present
Job Business Solutions, Healthcare Conscience, Call Center Services, Passionate about Customer Experience and Patient Care
Industry Outsourcing/Offshoring
Experience
Sykes   July 2013 - Present

Skills
Business Solution, Sales, Account Management, Call Centers, Direct Sales, Sales Operations, Salesforce.com, Health Insurance, Pharmaceutical Industry, Sales Presentations, Healthcare, Marketing, Selling, Customer Retention, Cold Calling, Business Intelligence

Education
Mount Saint Mary's College   2005 — 2009
BA, Business Administration and Management, General

Notre Dame High School   2001 — 2005

Amy Simpson Amy Simpson Louisville, Kentucky Area Details
Amy Simpson's Sykes Experience 2009 - 2010
Job Human Resource Business Partner
Industry Human Resources
Experience
Discover Financial Services  2012 - Present
Zappos Family of Companies  2011 - 2012
CLC Air   2010 - 2011
SYKES   2009 - 2010
Lantech.com   2005 - 2008
Lightyear Network Solutions, LLC   2003 - 2005
Kentucky YMCA   1999 - 2001

Skills
Employee Relations, Performance Management, Recruiting, Coaching, HRIS, Onboarding, Leadership Development, Employee Engagement, International Human..., Team Development, Employee Morale Events, Employee Handbooks, Policy Analysis, Workers Compensation, Training, Business Unit Start-up, Manager Coaching, Time & Attendance, Lean Management, Culture Change, Organizational..., Organizational Culture, Human Resources, Team Building, Management Coaching, Talent Acquisition, HR Policies, Employee Training, Leadership

Education
Murray State University   2001 — 2003
Masters, Organizational Communication

Murray State University   1994 — 1998
BS, Recreation

University of Louisville

Frances Torrelavega Frances Torrelavega Chicago, Illinois Details
Frances Torrelavega's Sykes Experience April 2005 - January 2006
Job Project Management Operations Lead at Accenture
Industry Management Consulting
Experience
Accenture  June 2012 - Present
Accenture  February 2007 - April 2010
Accenture  February 2007 - April 2010
TELUS  January 2006 - February 2007
Sykes   April 2005 - January 2006
Sykes   March 2003 - April 2005

Skills
Project Management, Quality Management, Metrics Reporting, Monitoring Performance, Windows Sharepoint...

Education
Miriam College   1998 — 2003
Bachelor of Arts (BA), International/Global Studies

Shelly Murphy Shelly Murphy Hartford, Connecticut Area Details
Shelly Murphy's Sykes Experience 2006 - 2011
Job Experienced Project and Business Manager
Industry Management Consulting
Experience
Sykes Enterprises Inc  2011 - 2013
SYKES   2006 - 2011
Sykes   2004 - 2006
Sykes   2001 - 2004
Sykes   August 1999 - September 2001
US Navy  1986 - May 1991

Skills
Operations Management, BPO, Call Center, Outsourcing, Performance Management, Customer Satisfaction, Workforce Management, Vendor Management, Inbound Marketing, Contact Centers, Call Center Development, Leadership, Offshoring, Management, Service Delivery, Account Management, Team Building, Training Delivery, Development & delivery..., Quality Assurance, Call Centers, Customer Experience, P&L Management, Employee Engagement, Six Sigma, Telecommunications, Process Improvement, Avaya, Team Leadership, Project Management, Training, CRM, Customer Service, Customer Retention, Recruiting, Employee Training, Cross-functional Team..., Project Planning, Human Resources, Business Analysis, Forecasting, Networking, Team Management, Program Management, Business Process..., Strategic Planning, Budgets, Change Management, Coaching, Contract Management

Education
PMI
Working towards PMP Certification, Project Management - Currently have over 7500 hours of Project Management experience

Minot State University   1998 — 2003
BGS

Cory Sullivan Cory Sullivan Greater Minneapolis-St. Paul Area Details
Cory Sullivan's Sykes Experience November 1995 - September 1997
Job at MOSAICA
Industry Construction
Experience
MOSAICA  January 2010 - Present
Dwellfire   April 2009 - June 2010
SICIS North America   October 2007 - April 2009
Linear Ceramic & Stone   February 1999 - September 2007
Executrain  April 1999 - April 2000
Qwest  September 1998 - April 1999
Worldcom  September 1997 - September 1998
Sykes   November 1995 - September 1997

Skills
Tiles, Flooring, Glass, Ceramic, Countertops, Building Materials, Interior Design, Mosaics, Sales, Porcelain, Stone, Restoration, Renovation, Wood, Finish, Sales Management

Education
St. Cloud State University - Herberger Business School   1988 — 1992

North Central University   1988 — 1989
Music

Karen Ricketts-Jones Karen Ricketts-Jones Mount Vernon, Indiana Details
Karen Ricketts-Jones's Sykes Experience October 2006 - June 2008
Job Sr. Human Resource Generalist at GAF Corporation
Industry Building Materials
Experience
GAF Corporation  June 2008 - Present
Sykes   October 2006 - June 2008
Minerals Technologies Inc.  October 2002 - January 2006
Polar Minerals   August 1991 - October 2002

Skills
Employee Relations, Benefits Expert, Maintain all IDP’s..., Facilitate employee..., Manage Performance..., Employee recruitment..., Performance Management, Maintain Sarbanes..., DDI Certified..., Human Resources, Employee Relations, Employee Engagement, HRIS

Education
Oakland City University   2007 — 2011
Bachelor's degree, Business Management/Human Resources Concentration

Erica Owens Erica Owens Los Angeles, California Details
Erica Owens's Sykes Experience July 2013 - August 2013
Job Vote for Equality Intern at L.A. Gay & Lesbian Center
Industry Higher Education
Experience
Occidental College  August 2013 - Present
Los Angeles LGBT Center  August 2013 - December 2013
Sykes   July 2013 - August 2013
Vector Marketing  June 2013 - August 2013
Occidental College  March 2013 - May 2013
Occidental College  February 2013 - May 2013
Family Video  October 2012 - January 2013

Skills
Retail, Customer Service, Community Outreach

Education
Occidental College   2012 — 2015

Rachel Ebert-Myers Rachel Ebert-Myers Stacy, North Carolina Details
Rachel Ebert-Myers's Sykes Experience January 2014 - Present
Job Customer Service Representative at Sykes
Industry Construction
Experience
Sykes   January 2014 - Present
Pediatric Office  August 2013 - October 2013
Myers Carpentry   2005 - 2011
Rachel's In Home Care   February 2003 - July 2009
Walgreens  February 2002 - February 2003
Kelly Services  August 1995 - June 1998

Skills
Invoicing, Front Office, Back Office, Office Administration, Appointment Scheduling, NextGen, Filing, EHR, Proficient Typing Skills, Data Entry

Education
National American University   2014 — 2015
Bachelor's Degree, Business Administration and Management, General

Ultimate Medical Academy   2013 — 2013
Associate's degree, Medical Insurance Specialist/Medical Biller, currently 4.0

Ultimate Medical Academy-Tampa   2012 — 2013
Diploma, Medical Insurance Specialist/Medical Biller, A

Thomas Krizka Thomas Krizka Cape Coral, Florida Details
Thomas Krizka's Sykes Experience August 2010 - Present
Job CCP at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   August 2010 - Present

Skills
BPO, Call Centers, Outsourcing, Contact Centers, Service Delivery, Customer Satisfaction, Customer Experience, Team Management, Performance Management, Sla, Inbound Marketing

Education
Moraine Valley Community College   1986 — 1988
therapeutic recreation, Therapeutic Recreation/Recreational Therapy

Elena Minton Elena Minton New York, New York Details
Elena Minton's Sykes Experience 2004 - 2004
Job Financial Controller at Maxifier
Industry Accounting
Experience
John Wiley and Sons  September 2013 - October 2014
Catalina Marketing  2013 - 2013
Uniquely Yours (retail family business)   2011 - 2013
HSN  2007 - 2011
Jabil  2004 - 2007
Sykes   2004 - 2004
School Readiness Coalition of Pinellas County   2001 - 2004
Deloitte  1996 - 2000

Skills
Financial Ana, Budgets, Consolidated Reporting, Financial Accounting, Financial Reporting, Accounting, Financial Analysis, Strategic Financial..., Forecasting, Financial Modeling, Finance, Management, Financial Planning, Managerial Finance, Financial Statements

Education
New York University   2014 — 2016
Master's Degree

Schiller International University   2000 — 2001
Master of Business Administration (M.B.A.)

Concordia University-Tallinn, Estonia   1994 — 1998
Bachelor's degree, International Business

Robert Bruce Strimboulis Robert Bruce Strimboulis York, Pennsylvania Area Details
Robert Bruce Strimboulis's Sykes Experience June 2010 - August 2010
Job
Industry Graphic Design
Experience
Front Porch Cafe  April 2014 - Present
Gavin Advertising  April 2014 - July 2014
Mission BBQ  November 2013 - April 2014
Messiah College  January 2011 - May 2013
Sykes   June 2010 - August 2010

Skills
Photoshop, Microsoft Office, English, Customer Service, Microsoft Word, Research, Microsoft Excel, PowerPoint, Logo Design, Social Media, Graphic Design, Adobe Creative Suite, Illustrator, InDesign, Advertising, Art, Photography

Education
Messiah College   2009 — 2013
Bachelor of Arts (BA), Studio Art: Graphic Design

Lea Ann Bradford Lea Ann Bradford San Diego, California Details
Lea Ann Bradford's Sykes Experience 1994 - 1995
Job Web Designer / Front End Developer
Industry Graphic Design
Experience
Nielsen Claritas  2000 - 2002
CenturyLink  1999 - 2000
DataWave Technologies Corporation   1998 - 1999
Quark Software Inc.  1997 - 1998
Epigraphx   1996 - 1997
Sykes   1994 - 1995
STARTEK  1994 - 1994

Skills
HTML5, CSS, WordPress, Responsive Web Design, Foundation Framework, Bootstrap, Photoshop, Illustrator, InDesign, jQuery, JavaScript, Microsoft Office, Technical Support

Education
UCSD Extension Digital Arts Center   2014 — 2015
Professional Certificate in Graphics and Web Design, Graphic Design

Notre Dame de Namur University   1990 — 1993
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, Biology Emphasis, Summa Cum Laude

Jaime Howard Jaime Howard Greensboro/Winston-Salem, North Carolina Area Details
Jaime Howard's Sykes Experience February 2014 - June 2014
Job Shop Manager | Retail Development | Accessories at Michael Kors
Industry Apparel & Fashion
Experience
Michael Kors  August 2014 - Present
Victoria's Secret  September 2012 - July 2014
Sykes   February 2014 - June 2014
Creating A New You   May 2012 - August 2012
jcpenney  October 2011 - April 2012

Education
North Carolina Agricultural and Technical State University   2007 — 2012
Bachelor's Degree, Fashion Merchandising

Jamaal Martin Jamaal Martin Atlanta, Georgia Details
Jamaal Martin's Sykes Experience February 2012 - June 2013
Job ParaProfessional at Hope Advancement
Industry Education Management
Experience
Hope Advancement   July 2014 - Present
Fort Jackson Post Exchange   May 2014 - October 2014
Comcast Cable  February 2012 - June 2013
Sykes   February 2012 - June 2013
Fort Jackson Post Exchange   March 2007 - June 2008
Zap Electronics   January 2003 - December 2003

Skills
Office Administration, Customer Service, Banking, People Skills, Technical Ability, Multimedia, Multi-line Phone, accounting associate, Assistant Manager, Child Therapy

Education
Morris College   2007 — 2011
Bachelor of Fine Arts (B.F.A.), Mass Communication/Media Studies

Morris College   2007 — 2011
Bachelor's of Fine Arts, Mass Communication/Media Studies

Eric Maldonado Eric Maldonado Lakeland, Florida Area Details
Eric Maldonado's Sykes Experience January 2013 - February 2015
Job Assistant Manager/Senior Graphic Designer at The UPS Store, Bartow, FL
Industry Design
Experience
The UPS Store  February 2015 - Present
Ursa Major Designs   September 1997 - Present
Sykes   January 2013 - February 2015
Universal Orlando  August 2012 - November 2014
Spirit Halloween  August 2011 - November 2011
DLA TV  January 2009 - March 2009
Art Institute Miami international university of art and design   January 2007 - October 2007

Skills
Premiere, After Effects, Illustrator, Maya, Mac, PowerPoint, Modeling, Concept Design, 3D, Sculpture, Digital Art, Encore, Photoshop, Flash, Animation, 3D Studio Max, Dreamweaver, InDesign, Graphic Design, Illustration, Adobe Creative Suite, Logo Design, Texturing, Zbrush, Web Design, Art, Photography, Final Cut Pro, Drawing, Storyboarding, Lighting, Word, Microsoft Office, Painting, Rendering, Art Direction, Layout, Video Editing, Graphics, Digital Photography, HTML, Character Design, Digital Illustration, QuarkXPress, Excel, Motion Graphics, 3D animation, Production, Computer Animation, Character Animation

Education
Miami International University of Art and Design   2005 — 2009
BFA, Computer Animation

Computer Learning Center   1992 — 1993
Diploma, Computer & Electronics Technology, 3.0

Maryssa Williams Maryssa Williams Omaha, Nebraska Details
Maryssa Williams's Sykes Experience 2008 - 2009
Job Territory Executive Assistant at Colonial Life
Industry Insurance
Experience
Colonial Life  September 2014 - Present
Colonial Life  February 2014 - September 2014
Aflac  October 2013 - February 2014
United Community Bank of ND   January 2010 - June 2013
Hertz  2009 - 2010
Sykes   2008 - 2009

Skills
Communication, High Level Of Accuracy, Adaptability, Multitasking Skills, Microsoft Applications, Efficiency..., Planning & Organizing..., Customer Service, Financial Statements, Internal Audit, Loans, Invoicing, Accounting, Employee Benefits, Insurance, Disability Insurance, Leadership, Benefits Administration

Education
Minot State University   2008 — 2012
Bachelor of Science (B.S.), Accounting and Business/Management

Shellie Jacobucci Shellie Jacobucci Greater Denver Area Details
Shellie Jacobucci's Sykes Experience May 2006 - July 2008
Job Assortment and Item Planner Men's Casual at Cabela's
Industry Retail
Experience
Cabela's  May 2015 - Present
Cabela's  August 2013 - May 2015
Cabela's  December 2011 - August 2013
Red Barn Show Animals   January 1999 - January 2013
Cabela's  January 2011 - December 2011
Cabela's  October 2009 - December 2010
Sykes   May 2006 - July 2008
Western World   May 2005 - January 2006
Mr. D's Ace Hardwear   August 2005 - October 2005
Town & Country Animal Hospital  April 2002 - October 2003

Skills
Inventory Management, Retail, Merchandising, Customer Service, Purchasing, Sales, Customer Satisfaction, Team Building, Team Leadership, Budgets, Microsoft Excel, Operations Management, Product Development, Sales Operations, Strategic Planning, Account Management, Vendor Partnerships, Vendor Management Skills, Vendor Relationships, Cross-functional Team..., Process Improvement, Customer Experience, Vendor Management, Microsoft Word, Analysis, Microsoft Office, Event Management, PowerPoint, Pricing, Supply Chain Management, Forecasting, Supply Chain, Inventory Control, JDA, Retail Packaging, Vendor Managed Inventory, User Documentation, Sales Management, Store Management, Logistics, Time Management, Hunting, Distribution Center..., Sporting Goods, Apparel, Fishing, Outlook, Warehousing, Private Label, Leadership

Education
Gunnison High School   2000 — 2004
High School Diploma

Northeastern Junior College
Agriculture, Business

Colleen Gunther Colleen Gunther Buffalo/Niagara, New York Area Details
Colleen Gunther's Sykes Experience October 2008 - Present
Job
Industry Outsourcing/Offshoring
Experience
Sykes   October 2008 - Present
Book Outlet   May 2006 - October 2008

Skills
Call Center, Call Centers, Customer Satisfaction, Customer Experience, Quality Assurance, Workforce Management, Coaching, Outsourcing, Sales, Leadership

Education
Niagara County Community College   2001 — 2003
Associate's degree, Criminal Justice

Shad Clingingsmith Shad Clingingsmith Bozeman, Montana Details
Shad Clingingsmith's Sykes Experience September 1997 - July 1998
Job Software Engineer at IGT
Industry Gambling & Casinos
Experience
IGT  1999 - Present
ProVision Inc   May 1998 - April 1999
Sykes   September 1997 - July 1998
Reiten Television Inc   May 1997 - September 1997

Skills
Game Development, Visual Studio, C++, Software Engineering, Lua, Software Design, Software Project..., Python, JavaScript, System Administration, PHP, ActionScript, Mac OS, Mac OS X Server, Apple Aperture, iMovie, Unity3D, C#

Education
Minot State University   1995 — 1999
BS, Computer Science, Broadcasting

Dawson Community College   1994 — 1994

Dawson County High School

Justin Pappan Justin Pappan Edmond, Oklahoma Details
Justin Pappan's Sykes Experience September 2000 - February 2001
Job Cable Splicing Technician at AT&T
Industry Telecommunications
Experience
AT&T  March 2008 - Present
Smith Technologies   June 2006 - March 2008
Kaw Nation Casino   March 2004 - August 2004
KCR Computers   November 2003 - March 2004
Boettcher Law Firm   June 2003 - November 2003
JLP Systems Consulting   July 2002 - November 2003
Quantum Computer Systems   February 2001 - July 2002
Sykes   September 2000 - February 2001
Midwest Computers   September 1999 - November 2000
Harvest Communications  January 1999 - September 1999

Skills
IT Operations, Server Administration, Network Architecture, Telecommunications, Fusion Splicing, Retail Sales, Small Business, Account Management, Information Technology

Education
Northwestern Oklahoma State University   2005 — 2006
Bachelor of Science (BS), Psychology

Northern Oklahoma College   2003 — 2004
Associate of Science, Business Administration and Management, General

Northern Oklahoma College   2001 — 2003
Associate of Arts, Criminal Justice/Police Science

John Sheets II John Sheets II Tampa, Florida Details
John Sheets II's Sykes Experience January 2013 - January 2015
Job Corporate Accountant at Sykes Enterprises, Inc.
Industry Consumer Goods
Experience
Sykes Enterprises, Inc.   January 2015 - Present
Amway  August 2012 - Present
Sykes   January 2013 - January 2015
Chemical Bank  January 2011 - August 2012
Chemical Bank  2011 - 2012

Skills
Management, Entrepreneurship, Leadership, Social Networking, Networking, Team Building, Sales, Accounting, Computer Maintenance, Team Leadership, Business Development, VBA, Microsoft Excel, Direct Sales, Sales Presentations, Team Management, Leadership Development, People Skills, People Development, People-oriented, Inspiring People, Business Decision Making, Ethical Decision Making, Morale, Integrity, Adaptable to Changes, Goal Oriented, Long-term Customer..., Logistics Management

Education
Northwood University   2006 — 2011
Bachelor of Business Administration (BBA), Accounting and Business/Management

Michael Pippin Michael Pippin Columbia, South Carolina Area Details
Michael Pippin's Sykes Experience 2009 - 2010
Job TECHNICIANIT II at SCANA
Industry Information Technology and Services
Experience
Outlaw Photography   December 2012 - Present
SCANA  July 2012 - Present
South Carolina Army National Guard  September 2006 - September 2012
System Tec   January 2012 - July 2012
US Army  March 2011 - July 2011
US Army  July 2010 - March 2011
Sykes   2009 - 2010
Saluda Salvage   2004 - 2010
Insite Support Services  November 2003 - October 2007

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Team Building, Social Media, Project Management, Teamwork, Project Planning, Team Leadership, Data Entry, Troubleshooting, Coaching, Photoshop, Digital Photography, Lightroom, DHCP, DNS, Windows 7, Windows XP Pro, IP Phones, Cisco Call Manager, Remote Desktop, Remote Troubleshooting, Role Playing Games, Cisco Technologies, Cisco Routers, MMORPG, PC Games, Social Networking, Social Marketing, Routers, Security, Network Administration, Switches, Networking, Software Installation, Computer Hardware, Windows XP, Computer Security, Active Directory

Education
Midlands Technical College   2012 — 2012
Photography Certificate, Digital Photography

Fort Gordon Singal School   2006 — 2007
Information Systems, Information Technology

Peidmont Technical College   2005 — 2007

Basic Combat Training   2006 — 2006
Basic Combat Training

Mid-Carolina High School

Mid-Carolina High School

Mid-Carolina High School

Eduardo Barraza Eduardo Barraza Rockville, Maryland Details
Eduardo Barraza's Sykes Experience July 2004 - December 2004
Job Traffic Graphics and Management
Industry Design
Experience
Traffic Engineering Services   March 2014 - Present
ebCreativity   March 2013 - 2014
Dell  2005 - 2008
Sykes   July 2004 - December 2004

Skills
Computer Hardware, Hardware, Software Installation, Technical Support, Windows 7, XP, Troubleshooting, Operating Systems, Help Desk Support, Service Delivery, IT Operations, Disaster Recovery, Network Administration, Windows Vista, OS X, Android, Windows XP, Cisco Technologies, Customer Service, iOS, Computer Assistance, Call Centers, Team Leadership, Windows 8, Leadership, Management, Photoshop, Illustrator, InDesign, Traffic Management, Traffic Signal Design, Traffic Control, Corel Draw, Plotters, Employee Training

Education
Montgomery College   2010 — 2012
Associate of Arts (A.A.), Graphic Design

Universidad Francisco Gavidia   2005 — 2009
Undergraduate Bachelors, Business And Information Technology

Elizabeth B. Bradford Elizabeth B. Bradford Saint Petersburg, Florida Details
Elizabeth B. Bradford's Sykes Experience May 2012 - January 2014
Job Owner/Operator At Your Bark and Call Pet Sitting & Dog Walking, LLC
Industry Individual & Family Services
Experience
At Your Bark and Call   January 2014 - Present
Sykes   May 2012 - January 2014
Sykes   May 2012 - October 2012
US Department of Homeland Security  November 2002 - September 2011

Skills
Customer Service, Customer Satisfaction, Microsoft Office, Team Building, Government, Leadership, Public Speaking, Troubleshooting, Microsoft Word, Outlook, System Administration, Coaching, Management, Social Networking, Clerical Skills, Inventory Management, Security Clearance, PowerPoint, Sales, Accounts Receivable, Logistics, Process Scheduler, Analysis, Process Improvement, Project Management, Negotiation, Budgets, Recruiting, Research, Event Planning, Project Planning, Time Management, Social Media Marketing, Supervisory Skills, Data Entry, Direct Sales, Administrative..., Social Media, Inventory Control, Homeland Security, Non-profits, Team Leadership, Strategic Planning, Nonprofits, Interview Preparation, Interviews, Creative Writing, Interpersonal..., Communication Training, Customer Relations

Education
Miami Dade College   2011 — 2014
Elementary Education and Teaching

Key West High School   1978 — 1982
Diploma, General Studies

Polk Community College
Journalism

Tidewater Community College
Media Production

Heather Strong Heather Strong Big Stone Gap, Virginia Details
Heather Strong's Sykes Experience January 2008 - March 2008
Job Licensed Agent/CSR at C.Group Insurance, LLC
Industry Insurance
Experience
C.Group Insurance, LLC   August 2013 - Present
Commonwealth of Virginia  August 2013 - Present
West End Baptist Church  June 2009 - Present
MECC AmeriCorps   September 2011 - August 2013
Norton City School Board   June 2013 - July 2013
Sykes   January 2008 - March 2008
Knob Drive-In   June 1998 - November 2000

Skills
Customer Service, Community Outreach, Fundraising, Volunteer Management, Data Entry, Policy, Conflict Resolution, Administrative..., Training, Notary Public, Government, Supervisory Skills, Administration, Legal Research, Legal Writing, Public Speaking, Research, Legal Assistance, Family Law, Lexis, Editing, Leadership, Social Media, Real Estate, Time Management, Public Relations, Team Building, Office Management, Volunteering, Organization, Tutoring, Library, Telephone Skills, Typing, Legal Documents, Proofreading, Leadership Development, Social Networking, Facebook, Community Development, Critical Thinking, Data Analysis, Xanatek IMS Insurance..., Microsoft Office Suite, DSPro, ACORD Forms, QuickBooks, Essential Oils, Property & Casualty..., Microsoft Office

Education
Mountain Empire Community College   2011 — 2013
Paralegal Studies, Legal Assistant, 3.870

Lee High School   1996 — 2000
High School Diploma, College Preparatory, 9-12

David Spotts David Spotts Greater Detroit Area Details
David Spotts's Sykes Experience November 2004 - June 2006
Job IT Support Specialist
Industry Information Technology and Services
Experience
Plastipak Packaging, Inc.   November 2014 - Present
Tener Technologies, LLC   2013 - 2014
C3 Workforce Inc.   2013 - 2013
North Dakota State University  August 2007 - July 2008
Sykes   November 2004 - June 2006

Skills
HTML, Java, Windows, Linux, MySQL, JavaScript, Operating Systems, C++, SQL, PHP, Unix, C, C#, Eclipse, XML, ASP.NET, Microsoft SQL Server, Visual Studio, Gaming

Education
North Dakota State University   2008 — 2011
Computer Science

Stan Moss Stan Moss Bismarck, North Dakota Details
Stan Moss's Sykes Experience July 1997 - March 2000
Job President at Twelve53 Ventures, LLC
Industry Sports
Experience
Twelve53 Ventures, LLC   August 2014 - Present
MDU Resources Group, Inc.   December 2006 - Present
Samaritan Technologies, LLC   January 1998 - Present
WBI Holdings, Inc.   February 2003 - December 2006
Dakota Collectibles   March 2000 - February 2003
Vision Technology Inc.   March 2000 - February 2003
Sykes   July 1997 - March 2000
KSC Marketing   January 1996 - December 1996
Drug Plastics and Glass Co., Inc.   July 1994 - December 1995
Boeing Commercial Airplanes  July 1990 - April 1994

Skills
IIS, ASP.NET, Microsoft SQL Server, JavaScript, PHP, MySQL, VB.NET, LAMP, SharePoint, Windows Server, Project Management, Windows 7

Education
North Dakota State University   1982 — 1987
B.S., Community & Corporate Fitness

Steele High School   1978 — 1982

Alissa Townsend, CPA Alissa Townsend, CPA Tampa/St. Petersburg, Florida Area Details
Alissa Townsend, CPA's Sykes Experience July 2014 - March 2015
Job Senior Accountant Global Financial Reporting and Consolidations at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   July 2014 - March 2015
None  August 2013 - July 2014
Duke Energy Corporation (formerly Progress Energy)   September 2008 - July 2013
United Maritime Group  December 2011 - March 2012
Deloitte  September 2003 - August 2008

Skills
US GAAP, GAAP, Financial Reporting, Sarbanes-Oxley, External Audit, 10Q, 10K, SEC filings, Sarbanes-Oxley Act, Internal Controls, Accounting Research, Variance Analysis, Hyperion Enterprise, Internal Audit, Auditing, Financial Accounting, Accounting, COSO, General Ledger, Financial Analysis

Education
University of Florida   2002 — 2003
Masters of Accounting, Accounting

Miami University   1998 — 2001
Bachelors of Science, Accounting

Errol Tocson Errol Tocson Greater Philadelphia Area Details
Errol Tocson's Sykes Experience November 2006 - June 2007
Job Pega Certified System Architect
Industry Information Technology and Services
Experience
Bank of America  May 2013 - Present
Comptech Associates Inc.   May 2012 - April 2013
AIG Shared Services   April 2009 - April 2012
KFORCE GLOBAL SOLUTIONS, INC  July 2007 - March 2009
Sykes   November 2006 - June 2007
TechFactors, Inc.   November 2005 - October 2006

Skills
Pega PRPC, Java, JSF, HTML, JavaScript, JSP, Oracle SQL, Sybase, Microsoft SQL Server, Tomcat 5, WebSphere Application..., Windows Server, Linux, Full SDLC, Property & Casualty..., Commercial Insurance, Business Process..., Pegasystems PRPC, Agile Methodologies

Education
University of the Philippines   2001 — 2006
Bachelor of Science (BS), Computer Science

Mindanao State University   1997 — 2001
High School/Secondary Diplomas and Certificates

Rodney Rabb Rodney Rabb Stone Mountain, Georgia Details
Rodney Rabb's Sykes Experience November 2010 - August 2011
Job Hazard Insurance Specialist at Assurant Specialty Property
Industry Cosmetics
Experience
Assurant Specialty Property  June 2012 - Present
Divine Appointment   2010 - 2012
Sykes   November 2010 - August 2011

Skills
Customer Service -...

Education
Morris College   2006 — 2011
Bachelor of Arts (B.A.), English Language and Literature/Letters

Simona Allen Simona Allen Greenville, South Carolina Area Details
Simona Allen's Sykes Experience November 2010 - March 2013
Job Loss Prevention Detective at TJX
Industry Telecommunications
Experience
TJX  March 2012 - Present
Sykes   November 2010 - March 2013
Sykes   October 2008 - November 2010
Ohio University  September 2007 - June 2008
Ohio University  September 2006 - June 2007

Skills
Research, Customer Service, Technical Support, Staff Development, Microsoft Office, Analysis, Performance Management, PowerPoint, Social Media, Editing, Microsoft Excel, Customer Experience, Employee Relations, Training, Human Resources, Recruiting, Call Center, Policy, Call Centers

Education
Ohio University   2006 — 2008
Masters, Education

Morris College   2002 — 2006
Bachelor's, History

Dushyant Singh Dushyant Singh Calgary, Canada Area Details
Dushyant Singh's Sykes Experience January 2005 - August 2005
Job Senior Recruiter at CDI Global Staffing Services
Industry Staffing and Recruiting
Experience
CDI Global Staffing Services  November 2014 - Present
Air Energi  September 2013 - November 2014
Fircroft  September 2012 - September 2013
Noramtec Consultants  August 2010 - September 2012
Morneau Shepell  November 2008 - May 2010
Department of Finance, Government of Newfoundland & Labrador   April 2008 - August 2008
Safeway  August 2007 - December 2007
Yellowbook  May 2007 - August 2007
Memorial University of Newfoundland Students' Union   May 2006 - April 2007
Sykes   January 2005 - August 2005

Skills
Technical Recruiting, Management, Contract Recruitment, Human Resources, Engineering, Interviews, Procurement, Permanent Placement, Energy Industry, Oil & Gas Industry, Executive Search, Screening, Performance Management, Contract Management, Employee Engagement, International..., Sourcing, Employer Branding, New Hire Orientations, HR Consulting, Mining, Payroll, Applicant Tracking..., Temporary Staffing, Graduate Recruitment, Benefits Negotiation, Contracts Administration, Supply Chain Management, Logistics, Materials Management, Information Management, Databases, Business Analysis, Business Intelligence, Business Process..., Research, Health & Wellness, Financial Analysis, Compensation & Benefit, Marketing, Geopolitics, Sales, Employee Training, Office Administration, Current Affairs, Economics, Health Insurance, Employee Assistance..., EAP

Education
Memorial University of Newfoundland   2003 — 2008
Bachelor of Business Administration

Cody Cantrell Cody Cantrell Norton, Virginia Details
Cody Cantrell's Sykes Experience 2012 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Pizza Hut  March 2014 - Present
Sykes   2012 - Present
Pizza Hut  April 2013 - July 2013
AT&T Mobility  September 2011 - August 2012

Skills
Telecommunications, Sales, Management, Customer Service, Customer Satisfaction, Customer Retention, Collections, Employee Training, Team Leadership, Team Management, Referrals, Multi Tasking, Paperwork, Technical Support

Education
University of Phoenix   2013 — 2017
Bachelor of Computer Science and Information Technology with a Concentration in Mobile Development, Computer and Information Sciences, General, 3.67 GPA

Mountain Empire Community College   2010 — 2011

Damian Norton Damian Norton Millville, Pennsylvania Details
Damian Norton's Sykes Experience February 2014 - April 2015
Job Network Administrator at CSS Industries, Inc.
Industry Computer Networking
Experience
CSS Industries, Inc.   May 2015 - Present
Norton Tech Solutions   2009 - Present
Sykes   February 2014 - April 2015
Geisinger Health System  February 2012 - June 2013
Kforce  2013 - 2013

Skills
Switches, Routing, Routers, TCP/IP, Network Security, Network Administration, VPN, Firewalls, VLAN, Operating Systems, Computer Hardware, Troubleshooting, Computer Repair, DHCP, Windows XP, LAN-WAN, Hardware, Group Policy, Wireless Networking, DNS, A+ Certified, Active Directory, Antivirus, Servers, Microsoft Office, Technical Support, Software Installation

Education
McCann School of Business and Technology   2007 — 2009
Associate in Specialized Business, Network and System Administration/Administrator, 3.93 overall

Mark Conrad Mercado Mark Conrad Mercado Hesperia, California Details
Mark Conrad Mercado's Sykes Experience April 2005 - Present
Job Administrator
Industry Hospital & Health Care
Experience
M&M. Board and care   March 2011 - Present
Sykes   April 2005 - Present
Sykes   January 2007 - March 2011
Sykes   January 2007 - March 2011
Florida Credit Service   May 1996 - November 2001
May Co  October 1991 - March 1996

Education
Mt. San Antonio College   1992 — 1993

Blaine Wainscott Blaine Wainscott Hebron, Kentucky Details
Blaine Wainscott's Sykes Experience 1999 - 2001
Job Consultant Commonwealth of KY
Industry Outsourcing/Offshoring
Experience
Customer Centric Solutions   November 2008 - Present
Deloitte Consulting  2006 - 2008
Accenture  2005 - 2006
Sykes   1999 - 2001
AT&T  1969 - 1998

Skills
BPO, Business Transformation, Strategic Partnerships, Outsourcing, CRM, Program Management, Operations Management, Process Improvement, Call Centers, Leadership, Analytics, Training, Forecasting, Telecommunications, Vendor Management, Customer Service

Education
Northern Kentucky University   1970 — 1979
BS, Business Administration

Kathy Brewer Kathy Brewer Hazard, Kentucky Details
Kathy Brewer's Sykes Experience February 2000 - February 2004
Job Intake Clerk at LKLP Cac
Industry Nonprofit Organization Management
Experience
LKLP Cac   June 2005 - Present
Sykes   February 2000 - February 2004

Skills
Nonprofits, Administrative..., Community Outreach, Volunteer Management, Data Entry, Fundraising

Education
Midway College   2011 — 2014
Bachelor's Degree, Psychology

Univserity of the Cumberlands
Master's Degree, Criminal Justice and Corrections

Curtis Schrum Curtis Schrum Springfield, Missouri Area Details
Curtis Schrum's Sykes Experience February 2013 - August 2014
Job Software Engineer at Classy Llama
Industry Outsourcing/Offshoring
Experience
Classy Llama  August 2014 - Present
Sykes   February 2013 - August 2014
Alpine Access  May 2011 - February 2013
McDonald's Corporation  April 2008 - September 2010
Popeyes Louisiana Kitchen, Inc.   2004 - 2004
Popeyes Louisiana Kitchen, Inc.   2004 - 2004

Skills
C#, VB.NET, VBA, BPO, Call Centers, Workforce Management, Contact Centers, Outsourcing, Customer Experience, Service Delivery, Customer Satisfaction, Telemarketing, Technical Support, Vendor Management, Call Center Development, Customer Service, Inbound Marketing, Transition Management, Performance Management, Troubleshooting, Team Leadership, Process Improvement, Avaya, JavaScript, PHP, HTML, CSS, CSS3, HTML 5, Ruby, Microsoft Excel, MySQL

Education
University of Phoenix   2013 — 2016
Bachelor's degree, Information Technology, 3.0

Missouri State University   2012 — 2016
Bachelor's degree, Information Technology, 3.0

Ed Hunter Ed Hunter Andover, Massachusetts Details
Ed Hunter's Sykes Experience 2001 - 2003
Job Senior Director at Investors Consulting Group LLC
Industry Financial Services
Experience
Investors Consulting Group LLC   2015 - Present
PCV Murcor  2013 - 2015
eValuation Solutions  2012 - 2013
Pro Teck Valuation Services  2005 - 2012
Sykes   2001 - 2003
ZIPTRAN   2000 - 2001
Allianz Group  1997 - 2000
ClearSource  1990 - 1997

Skills
Expansion, Appraisal, Mortgage, Appraisals, Valuation, BPO, REO, Risk Management, Customer Relations, Strategic Planning, Team Building, Due Diligence, Risk, Business Strategy, Marketing Strategy, Capital Markets, Small Business, Sales Management, Raising Finance, Turn-Around, Outsourcing, Revenue Growth, Leadership, Customer Service, Strategy, Mortgage Lending, Underwriting, Mergers & Acquisitions, Fundraising, Business Expansion, Turn Around Management, Start-ups, Loans, Real Estate, Financial Risk, Portfolio Management

Education
University of Minnesota-Twin Cities
Economics

Northeastern University
Psychology

Lawrence Academy

Russ Fortney Russ Fortney Portland, Oregon Area Details
Russ Fortney's Sykes Experience 1999 - 2004
Job Student and Press Worker
Industry Printing
Experience
Netflix  July 2011 - October 2011
Signature Graphics  May 2009 - July 2011
ACS, a Xerox Company  May 2008 - May 2009
Swift Transportation  May 2005 - May 2008
Encompass Teleservices  October 2004 - May 2005
QualitySmith, Inc  June 2004 - September 2004
Sykes   1999 - 2004

Education
Portland State University   2011 — 2014
Civil Engineering

Mt. Hood Community College   2008 — 2011
Civil Engineering Transfer

Wa-Hi   1995 — 1998

Charlie Travis Charlie Travis Boulder, Colorado Details
Charlie Travis's Sykes Experience 1987 - 1990
Job Strategy, Sales and Business Development
Industry Automotive
Experience
Efficient Drivetrains  2011 - Present
26th Street   2008 - 2012
Peak 8 Solutions   2006 - 2009
Flatirons Partners LLC   2002 - 2007
Cook Associates  1996 - 2002
Spencer Reed Group  1993 - 1996
Capgemini  1990 - 1993
Sykes   1987 - 1990
DST Systems  1985 - 1987
Burns & McDonnell  1983 - 1985

Skills
Go-to-market Strategy, Joint Ventures, Deals, Cleantech, Major Accounts, Government, Transportation, Deal Making, Corporate Development, Due Diligence, Acquisitions, Mergers, Investments, Growth Capital, Licensing, Intellectual Property, Program Management, Product Development, Information Technology, Selling, Professional Services, Client Development, Automotive, Electric Vehicles, Sales, Business Development, Marketing Strategy, Mergers & Acquisitions, SaaS, Business Strategy, Strategy, Start-ups, Lead Generation, Mobile Devices, Management, Outsourcing, Entrepreneurship, Integration, Renewable Energy, Telecommunications, Executive Management, Energy, Competitive Analysis, Private Equity, International Business

Education
University of Missouri-Kansas City   1983 — 1986
Economics

Missouri State University   1981 — 1984
Information Systems and Political Science

North Kansas City High School

Melanie Miller, CPC Melanie Miller, CPC Chapel Hill, North Carolina Details
Melanie Miller, CPC's Sykes Experience 1995 - 1996
Job Sr Recruiting Consultant at UNC Health Care
Industry Hospital & Health Care
Experience
UNC Health Care  October 2014 - Present
High Point Regional  June 2012 - October 2014
High Point Regional  September 2008 - June 2012
SourceAbility Inc.   July 2006 - June 2008
Argus Search   April 2004 - July 2006
Modis  1996 - 2004
Sykes   1995 - 1996
Broadway & Seymour  1995 - 1995
Cedalion Systems   1989 - 1994
Media Consultants, Inc.   1985 - 1989

Skills
Recruiting, Healthcare, Human Resources, Information Technology, Business Intelligence, Sales, Finance, Logistics, Sales Management, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Temporary Placement, Interviews, Management, Leadership, Process Improvement, Leadership Development, CRM, Team Building, Screening Resumes, Vendor Management, Onboarding, Hiring, Healthcare Information..., Training, Social Networking, New Hire Orientations, Workforce Planning, HRIS, Benefits Administration, Talent Acquisition, Strategy, Deferred Compensation, Personnel Management, Policy

Education
Meredith College   1981 — 1985
B.S., Business/Mathematics

J.H. Rose High School   1979 — 1981
HS Diploma

Jayleen Farver Jayleen Farver Greater Minneapolis-St. Paul Area Details
Jayleen Farver's Sykes Experience April 1998 - March 2004
Job CTL Transportation Manager at Cargill
Industry Food Production
Experience
Cargill  August 2014 - Present
Cargill  October 2010 - July 2014
Cargill  April 2007 - October 2010
Transport America  August 2004 - April 2007
Sykes   April 1998 - March 2004

Skills
Supply Chain, Supply Chain Management, Logistics, Continuous Improvement, Demand Planning, Process Improvement, Forecasting, Inventory Management, Supply Chain..., Production Planning, Food Industry, Operations Management, Transportation, Logistics Management, Transportation...

Education
Minot State University
Associate's Degree, Medical Assistant/Secretary

University of Mary
Bachelor's Degree, Business Management

Daniel Frohlich Daniel Frohlich Washington, District Of Columbia Details
Daniel Frohlich's Sykes Experience August 2006 - August 2007
Job Digital Metrics Analyst
Industry Research
Experience
NPR  September 2014 - Present
NPR  January 2014 - September 2014
NPR  April 2013 - December 2013
NPR  June 2012 - August 2012
Border States Electric Supply  June 2011 - May 2012
NDSU Bookstore  January 2009 - December 2011
Sykes   August 2006 - August 2007

Skills
Google Analytics, Data Analysis, Web Analytics, KPI Dashboards, Chartbeat, Data Management, comScore, Microsoft Excel, Python, PowerPoint, Time Management, Management, SPSS, Microsoft Office, Nielsen NetView, Nielsen @Plan, Customer Service, Teamwork, Google Analytics API, Universal Analytics, Microsoft Word, Web Design, Audience Analysis, HTML, CSS, Secondary Research, Organization, SAP, SAP MDM, Sales, Troubleshooting, Communication, Inventory Management, Arbitron, Project Management, Microsoft Outlook, ACT1, SAS, Questionnaire..., Splunk, Custom Segments in..., Nielsen Audio, Social Media Measurement, Scrum, E-commerce, Github, Social Media, Social Media Metrics

Education
North Dakota State University   2007 — 2011
Bachelor of Science, Marketing, 3.9

Frantz Joachim, CBCP Frantz Joachim, CBCP Tampa/St. Petersburg, Florida Area Details
Frantz Joachim, CBCP's Sykes Experience June 2006 - June 2007
Job BC / DR Consultant at Accenture
Industry Information Technology and Services
Experience
Accenture  March 2012 - Present
Accenture  2010 - Present
Sanofi-aventis  June 2007 - December 2009
Sykes   June 2006 - June 2007
ADP  2000 - 2004

Skills
Disaster Recovery, Business, Business Continuity..., IT Risk Management, Business Continuity, ITIL, Information Security..., Vendor Management, IT Audit, Security, CISSP, Information Security, ISO 27001, Incident Management, IT Strategy, Financial Risk, Integration, Risk Management, Crisis Management

Education
National University   2001 — 2004
BS and Minor, IT and Computer Science

Anthony Suda Anthony Suda Fargo, North Dakota Area Details
Anthony Suda's Sykes Experience June 1999 - 2001
Job Release Manager / Senior Network Manager at Sundog
Industry Information Technology and Services
Experience
Sundog  August 2013 - Present
Sundog  April 2007 - August 2013
Corporate Technologies  August 2005 - April 2007
Bobcat Company  January 2004 - July 2005
Sykes   June 1999 - 2001
Sykes   June 1998 - 1999

Skills
Windows, VMware, Linux, Mac, Cisco IOS, Cisco Call Manager, Cisco Wireless, Cisco Routers, Cisco Security, Salesforce.com..., iPhone Support, Android, Amazon Web Services..., Subversion, Cloud Computing, Networking, Cisco Technologies, Network Administration, Active Directory, Network Architecture, Routing, Switches, Network Design, Network Security, Databases, Virtualization, Salesforce.com, Web Services, CMS, Microsoft Technologies, Technical Support, Integration, Agile Methodologies, Web Applications, Visio, Servers, Disaster Recovery, Apache, Product Support, WordPress, SaaS, Storage Area Networks, VoIP, Enterprise Software, Release Management, ExpressionEngine, IT Management

Education
University of Mary   2003 — 2005
BS, Computer Information Systems

North Dakota State University   2002 — 2003
Computer Science

Bismarck State College   2000 — 2002
AS, Pre-Engineering

Candy White Candy White Greater Atlanta Area Details
Candy White's Sykes Experience September 2011 - April 2013
Job Telecom Engineer
Industry Information Technology and Services
Experience
The Royak Group  April 2014 - July 2014
Stefanini  September 2013 - November 2013
Brooksource  May 2013 - June 2013
Sykes   September 2011 - April 2013
Sykes   September 2011 - December 2011
Alere/Thompson Technologies   August 2010 - August 2011
Thompson Technologies  August 2010 - July 2011
Collabera  January 2009 - August 2010
Collabera/IBM   January 2009 - August 2010
Black Box  August 2008 - January 2009

Skills
Telecommunications, Telecommunications..., Telecommunications..., VoIP, IP, Vendor Management, SIP, Call Centers, Wireless, Avaya, Troubleshooting, Disaster Recovery, VPN, IVR, WAN

Education
Mckendree   1988 — 1990
BA, Business Adminsitration

McKendree College   1987 — 1990
Bachelors Degree, Business Administration; Accounting

Paul Yarborough Paul Yarborough Greater Denver Area Details
Paul Yarborough's Sykes Experience June 2014 - Present
Job Regional Director, IT Infrastructure at Sykes
Industry Information Technology and Services
Experience
Sykes   June 2014 - Present
Comcast  April 2011 - 2014
Comcast  April 2008 - April 2011
Comcast  August 2000 - April 2008
Comcast  September 1995 - July 2000
Western Geophysical  1992 - 1993

Skills
Virtualization, Emerging Technologies, Contract Management, Disaster Recovery, Data Center, Vendor Management, Cloud Computing, IT Operations, VMware, Telecommunications, Storage, Managed Services, VoIP, Integration, SaaS, Cisco Technologies, IT Management, Security, ITIL, Servers, Enterprise Software, Leadership, Switches, Project Management, Management, IP, Network Design, WAN, Information Technology, Infrastructure, Business Process, Networking, System Deployment, IT Strategy, SAN, IT Service Management, Unix, Troubleshooting, Storage Area Networks, Professional Services

Education
Regis University   2011 — 2016
Master's of Business Administration, Management - Expected completion 2016

University of Colorado at Denver   1997 — 1997
Certificate in Networking, Networking

Metropolitan State University of Denver   1990 — 1993
Computer Information Systems and Management Science, CIS

Otero Junior College   1988 — 1990
Associates Degree, Business

Jay Ugofsky Jay Ugofsky Sioux Falls, South Dakota Area Details
Jay Ugofsky's Sykes Experience 2007 - 2007
Job Division Manager SGT & President of HDF
Industry Program Development
Experience
Stinger Ghaffarian Technologies (SGT)   2006 - Present
Harrisburg Days Foundation   2007 - Present
Sioux Empire PMI Chapter   2007 - 2010
SAIC  December 2007 - April 2008
Price Consulting Group   2007 - 2007
Sykes   2007 - 2007
Gateway  1995 - 2007
Gateway Computers  1994 - 2007
Gateway 2000  1994 - 1996

Skills
Program Management, Process Improvement, Team Building, MS Project, Strategic Planning, Process Engineering, Change Management, Planning, Budgeting, Problem Solving, Team Leadership, Visio, Software Project..., Operations Management, Product Development, Training, Systems Engineering, Management, Cross-functional Team..., Budgets, Project Planning, PMP, Troubleshooting, Leadership, Project Management, Six Sigma, Microsoft Project, Software Documentation, Vendor Management

Education
Northern State University   1988 — 1992
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General

Yankton High School   1984 — 1988

Katrina Barone Katrina Barone Buffalo/Niagara, New York Area Details
Katrina Barone's Sykes Experience January 2011 - February 2013
Job Logistics Specialist at MIQ Logistics
Industry Human Resources
Experience
MIQ Logistics  August 2014 - Present
Law Office of Thomas Theophilos   December 2008 - Present
R+L Carriers  February 2013 - August 2014
Sykes   January 2011 - February 2013
Sunoco  March 2010 - January 2011
Dunkin' Brands  June 2008 - March 2010

Skills
Customer Service, Data Entry, Outlook, Scheduling, Team Building, Process Scheduler, Administration, Inventory Management, Employee Relations, Employee Training, Microsoft Word, Supervisory Skills, Time Management, Teamwork, PowerPoint, Leadership, Customer Satisfaction, Cashiering, Telephone Skills, Receptionist Duties

Education
Niagara County Community College   2013 — 2015
Associate of Science (AS), Computer and Information Systems Security/Information Assurance

Kenmore West Senior High School   2005 — 2009

Ken Gaskill Ken Gaskill Enid, Oklahoma Area Details
Ken Gaskill's Sykes Experience 1996 - 1997
Job Senior IT Systems Engineer
Industry Information Technology and Services
Experience
CSC  2000 - Present
Deer Creek Volunteer Fire Department   January 1988 - Present
Computer Sciences Corporation  1997 - 1999
Sykes   1996 - 1997

Skills
ITIL, Data Center, Lotus Domino

Education
Northwestern Oklahoma State University   1979 — 1982
BAEd, Speech, Journalism, English

Northern Oklahoma College   1977 — 1979
AAS, Radio Broadcasting Mid-Management

Erik Eide Erik Eide Colorado Springs, Colorado Area Details
Erik Eide's Sykes Experience February 1997 - May 1998
Job Senior Quality Assurance Engineer / Senior IT Network Engineer at Fluke Networks
Industry Computer Networking
Experience
Fluke Networks  March 2010 - Present
Hewlett-Packard  May 1999 - January 2012
Technical University  July 2006 - January 2007
Cascade Volunteer Fire Department   July 2000 - November 2006
CSC  May 1998 - May 1999
Gateway  May 1998 - September 1998
Sykes   February 1997 - May 1998

Education
University of Phoenix   2001 — 2004
Masters, Computer Information Systems

Minot State University   1990 — 1996
Bachelors, Computer Science

Zachary Taylor Zachary Taylor Raleigh-Durham, North Carolina Area Details
Zachary Taylor's Sykes Experience May 2010 - December 2010
Job Software Engineer at Three Ships
Industry Computer Software
Experience
Three Ships  August 2015 - Present
Deutsche Bank  September 2013 - August 2015
Monitise  August 2014 - December 2014
IBM  January 2011 - September 2013
Sykes   May 2010 - December 2010

Skills
Java, Clojure, Scala, Java Enterprise Edition, Amazon Web Services..., Git, MongoDB, JSP, Functional Programming, JavaScript, MySQL, Agile Methodologies, OSGi, Oracle, SQL, Web Applications, Oracle PL/SQL..., EJB, Databases, Spring, Object Oriented Design, PHP, Jython, Python, SCA, Liquibase, Scalatra, WebSphere Application..., PostgreSQL, DB2, C# 4.0, Eclipse, Software Development, Scrum, C#, Gerrit, SVN, IntelliJ IDEA, Perl, Oracle DB, Spring Framework, ElasticSearch, REST

Education
North Carolina State University   2014 — 2018
Master of Science (M.S.), Computer Science Engineering

North Carolina State University   2004 — 2008
BS, Computer Science Engineering

Valerie Palmersheim Valerie Palmersheim Louisville, Kentucky Area Details
Valerie Palmersheim's Sykes Experience October 1996 - November 1999
Job Customer Service/Admin at Flint Group
Industry Consumer Services
Experience
Flint Group  April 2014 - Present
Blogmutt  August 2013 - Present
Cardinal Health  October 2012 - September 2013
RxCrossroads  2006 - 2012
Convergys  May 2001 - February 2005
Sykes   October 1996 - November 1999

Skills
Customer Service, Management, Process Improvement, Microsoft Office, Time Management, Learning Quickly, Team Building, Call Centers, Sales, Project Planning, Invoicing, Creative Writing, EZ Labor, SAP CRM, Six Sigma, Software Documentation, Lucent Centre Vu, Problem Solving, Blogging, Freelance Writing, Non-fiction, Writing, Editing, Copy Editing, Operations Management, Social Media, Proofreading, Social Networking

Education
Minot State University   1994 — 1997
Management Information Systems and Services

David Labbate David Labbate San Antonio, Texas Area Details
David Labbate's Sykes Experience November 2009 - August 2010
Job Oil/Gas Well Stimulation professional
Industry Oil & Energy
Experience
Halliburton  August 2015 - Present
Priebe Security Services, Inc.   February 2015 - August 2015
Halliburton  2014 - 2015
Texas Army National Guard  May 2008 - 2015
Sears Holdings Corporation  May 2013 - April 2014
Sykes   November 2009 - August 2010
ABM Security  June 2008 - January 2009
US Army  August 2003 - August 2007

Skills
Oil & Gas, Hydraulic Fracturing, Hydraulic Pumps, Oilfield, CDL Class A, Petroleum, Well Testing, Well Stimulation, Energy, Heavy Equipment, High Pressure, Hazardous Materials, Customer Service, Leadership, People Skills, Blender, Chemical Handling, Combat, Physical Security, Microsoft Office, Security Clearance, Data Entry, Accurate Record Keeping, Incident Handling, Security Incident..., Public Speaking, Weapons Handling, Active DoD Secret..., Cultural Sensitivity, Force Protection, Military Experience, Personnel Security, First Aid, Weapons Training, Combat Life Saver, Small Unit Tactics, Counterterrorism, Operational Planning, Emergency Management, Military Decision..., Personnel Supervision, Surveillance, Asset Protection, Readiness, Briefing, Sensitive Information, Military Operations

Education
Henderson State University   2012 — 2014
In progress, Sociology

National Park Community College   2010 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Freehold Borough HS   1999 — 2003
High School Diploma

Brooke Banning Brooke Banning Fort Smith, Arkansas Details
Brooke Banning's Sykes Experience February 2013 - July 2013
Job Food Management Professional
Industry Food & Beverages
Experience
Subway  August 2013 - Present
Sykes   February 2013 - July 2013
Walt Disney World  May 2012 - December 2012
Subway  July 2011 - May 2012

Skills
Determination to Succeed, Decision Support, Works well with people, Energetic Leader, Computer Proficiency, Customer Service, Teamwork, Cash Handling, Customer Satisfaction, Time Management, Telephone Skills, Phone Etiquette, Communication, Catering, Data Entry

Education
University of Arkansas at Fort Smith   2011 — 2013
Biology

NorthWest Arkansas Community College   2009 — 2011
Certified Nurse Assistant, Medical Sciences

Dennis Quillen Dennis Quillen Bardstown, Kentucky Details
Dennis Quillen's Sykes Experience April 2014 - July 2015
Job Corporate Systems Administrator at Jones Plastic and Engineering
Industry Telecommunications
Experience
Jones Plastic and Engineering  August 2015 - Present
Sykes   April 2014 - July 2015
Advanced Call Center Technologies  January 2013 - April 2014
Kavanaugh CallCenter Group  March 2011 - March 2012
Kavanaugh CallCenter Group  May 2009 - March 2011
Freelance Graphic Designer and Artist  June 2006 - December 2010
Kavanaugh CallCenter Group  November 2007 - April 2009
Kavanaugh CallCenter Group  July 2005 - November 2007

Skills
Security, Cyber Security, Security Awareness, Physical Security, Electronic Security, Windows, Windows Server, Windows Services, Network Security, IP Networking, Microsoft Office, Dialers, IVR, Call Routing, Workforce Management, PBX, Program Management, DHCP, Security Consultant, Photoshop, Personnel Protection, Call Center Consulting, Information Security..., Access Control, Security Management, Technology Planning, Technology Contracts, Freelance Graphics, VoIP, Personnel Recruiting, Operational Strategy, Microsoft Technologies, Firearms, Personal Protection, Asset Protection, Operations Management, IT Management, IP Cameras, Electronic Security..., Security Monitoring, Cabling, Investigations, Computer Forensics, Internal Investigations, Auditing, Call Center, Information Technology, Team Leadership, Troubleshooting, Networking

Education
Mountain Empire Community College   2004 — 2005
Associate of Science (A.S.), Computer Networking, 4.98

PCI   1998 — 1999
Certificate, Computer Technician (A+ Certification)

Mountain Empire Community College   1994 — 1996
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science, 4.5

Lee County Vo-Tech   1991 — 1992
Certificate, Electronics/PC Repair

Lee High School   1989 — 1992
Diploma, High School Diploma

Lee County Vo-Tech   1990 — 1991
Certificate, Data Processing

Misty Long Misty Long Wise, Virginia Details
Misty Long's Sykes Experience January 2014 - November 2014
Job at
Industry Consumer Services
Experience
AT&T  August 2015 - Present
MSL Retouch   2010 - Present
Sykes   January 2014 - November 2014

Skills
Photoshop, High-end Retouching, Digital Photography, Customer Service, Interpersonal Skills, Microsoft Office, Windows, Typing, Prioritize Workload, Multi-task & Handle..., Social Media, Teamwork

Education
Mountain Empire Community College   2008 — 2012
Associate's Degree, Art/Art Studies, General

Tyler Ohlsen Tyler Ohlsen Fargo, North Dakota Details
Tyler Ohlsen's Sykes Experience September 1996 - August 2000
Job Senior Software Engineer at Microsoft
Industry Computer Software
Experience
Microsoft  March 2013 - Present
Endicia  March 2012 - March 2013
Appareo Systems, LLC  March 2009 - February 2012
Appareo Systems, LLC  May 2006 - February 2009
Appareo Systems, LLC  June 2003 - May 2006
Microsoft  June 2001 - May 2003
Sykes   September 1996 - August 2000

Skills
Software Solution..., Software Engineering, Standards Development, Team Management, Software Project..., Unit Testing, C#, C++, .NET, WCF, WPF, XAML, Unity3D, OpenGL, Augmented Reality, Objective-C, Java, iOS development, Debugging, Dependency Injection, ORM Tools, NAnt, Visual Studio, Continuous Integration, Build Automation, Jenkins, CruiseControl, NSIS, Subversion, Microsoft SQL Server, JIRA, Crucible, MbUnit, NUnit, MSTest, Moq, Rhino Mocks, Castle Windsor, Prism, Unity, Castle ActiveRecord, NHibernate, NLog, System Architecture, Software Development, Integration, Enterprise Software, TFS

Education
North Dakota State University   1999 — 2003
Bachelor of Science, Computer Science / Mathematics

North Dakota State University   1999 — 2003
Bachelor of Science (B.S.), Mathematics and Computer Science

Peter Eastvold Peter Eastvold Minneapolis, Minnesota Details
Peter Eastvold's Sykes Experience 2000 - 2002
Job Financial Software Consultant at QB Services QuickBooks
Industry Financial Services
Experience
Qb Services Llc   July 2012 - Present
WireCom   2005 - 2006
CP Internet  2002 - 2003
Sykes   2000 - 2002

Skills
DSL, VBA, Microsoft Excel, Integration, Access, Visual Basic, Databases, Programming, Linux, Windows, JavaScript, Web Development, Troubleshooting, Web Design, Consulting, Software Installation, Leadership, Management, Customer Service, Team Leadership, Marketing, Team Building, Public Speaking, Coaching

Education
St. Cloud State University   2010 — 2011
General Studies

Mesabi Range Community and Technical College   2000 — 2001
AA, Computer Systems Networking and Telecommunications

Derek Boyko Derek Boyko Greater Seattle Area Details
Derek Boyko's Sykes Experience December 2004 - June 2007
Job Customer Service Specialist at Verathon Inc., subsidiary of Roper Industries
Industry Computer Games
Experience
Verathon Inc., subsidiary of Roper Industries   February 2015 - Present
Parker Staffing   November 2011 - January 2015
DraftMagic.com   January 2012 - May 2014
The Computer Store, Inc.   June 2007 - June 2009
Sykes   December 2004 - June 2007

Skills
C++, C#, Basic, PHP, Robotics, Game Programming, Desktop Support..., Technical Support, HTML, Video Games, Networking, Network Administration, Databases, Windows 7, Programming

Education
Minot State University   2006 — 2011
Bachelor of Science, Computer Science

Ylonda Sifford Ylonda Sifford Raleigh-Durham, North Carolina Area Details
Ylonda Sifford's Sykes Experience March 2014 - July 2014
Job Executive and Administrative Support
Industry Consumer Services
Experience
Fidelity Investments  July 2014 - May 2015
Sykes   March 2014 - July 2014
Imani's Place Management   July 2012 - July 2014
Smithfield Farmland  November 2012 - March 2014
TLK Group, LLC  August 2010 - July 2012
North Carolina State University  August 2008 - January 2010

Skills
CRO, Microsoft Office Suite, Microsoft Excel, Marketing, Research, Call Centers, Interviews, Quality Assurance, Customer Service, Analysis, Teamwork, Microsoft Word, Microsoft Office, Public Speaking, Data Entry, Employee Benefits, Administrative...

Education
North Carolina State University   2008 — 2016
Bachelor of Science, Biological and Physical Sciences

North Carolina State University   2008 — 2016
Bachelor of Science (B.S.), Biology/Biological Sciences, General

Bud (Alfred) Bartnik Bud (Alfred) Bartnik Kansas City, Missouri Area Details
Bud (Alfred) Bartnik's Sykes Experience February 1998 - October 2000
Job Technical Consultant at KANA Software
Industry Information Technology and Services
Experience
KANA Software  June 2013 - Present
CDI Corporation  March 2013 - June 2013
DST Systems  January 2008 - March 2013
DST Systems  January 2005 - January 2008
DST Systems  October 2003 - January 2005
DST Systems  2001 - 2003
TEKsystems  May 2001 - October 2001
ViaWest  October 2000 - April 2001
Sykes   February 1998 - October 2000
US Navy  July 1986 - March 1994

Skills
Server Administration, BMC Patrol, Server Automation, Desktop Administration, BMC Bladelogic, Windows Server, Data Center, System Administration, Disaster Recovery, Servers, Technical Support, Network Administration, SDLC, Software Installation, VMware, Enterprise Software, System Deployment, Linux System..., Unix, SQL, Integration

Education
Metropolitan Community College-Blue River   2015 — 2017
Associate’s Degree, Cyber/Computer Forensics and Counterterrorism

North Eastern Community College   1996 — 2000
CCNA, Cisco Certified Network Assoc.

Watsonville   1982 — 1986

Erika Searle Erika Searle Edmond, Oklahoma Details
Erika Searle's Sykes Experience March 2009 - November 2011
Job Assistant Customer Service Manager
Industry Banking
Experience
Bank of the West  August 2013 - Present
TPI Staffing Service   November 2011 - May 2013
Sykes   March 2009 - November 2011

Skills
Payroll, Employee Training, Microsoft Technologies, Clerical Skills, Teamwork, Motivated self-starter, Customer Service, Changing Environments, Enjoy Challenges, HR Knowledge, Banking, Account Management, Operations Management, Customer Satisfaction

Education
Northern Oklahoma College   2010 — 2012
Associate's degree, Accounting and Business/Management

University of Central Oklahoma
Currently Attending, Accounting and Business/Management

Veronica Yoonhae Joo Veronica Yoonhae Joo Raleigh, North Carolina Details
Veronica Yoonhae Joo's Sykes Experience November 2014 - May 2015
Job Membership Assistant at N.C. Center for Nonprofits
Industry Nonprofit Organization Management
Experience
N.C. Center for Nonprofits   May 2015 - Present
Sykes   November 2014 - May 2015
Youth Unlimited  June 2012 - May 2015
The University of North Carolina at Greensboro (UNCG)   August 2012 - December 2012
The University of North Carolina at Greensboro (UNCG)   August 2010 - May 2012
Infant Development Center at University of NC at Greensboro   January 2008 - December 2008
Infant Development Center at University of NC at Greensboro   January 2006 - December 2007
Special Support Service at the University of NC at Greensboro   August 2005 - December 2007
Family Service of the Piedmont  August 2006 - December 2006

Skills
Data Collection, Data Entry, Microsoft Office, SPSS, SAS, Office Administration, Human Services, Diverse Groups Of People, Client Confidentiality, Confidential Documents, Event Planning, Working With Children, Adolescents, Customer Contact, Tutoring

Education
North Carolina State University   2014 — 2016
Master's Degree, Public Administration

University of North Carolina at Greensboro   2004 — 2007
Bachelor's Degree, Psychology, Cum Laude

Roseanna McGuire Roseanna McGuire Sterling, Colorado Details
Roseanna McGuire's Sykes Experience December 2011 - Present
Job Account Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   December 2011 - Present
Sykes   January 2008 - December 2011
Sykes   July 2004 - December 2007

Skills
Call Centers, Workforce Management, BPO, Customer Experience, Telemarketing, Training, Process Improvement

Education
Northern Oklahoma College   2005 — 2007
Associates, Office Management

Tonkawa High School   2001 — 2004
Diploma

Brandon Flynn Brandon Flynn Dallas/Fort Worth Area Details
Brandon Flynn's Sykes Experience August 2010 - October 2014
Job Operations Manager at 247 Intouch
Industry Outsourcing/Offshoring
Experience
24-7 Intouch  November 2014 - Present
Sykes   August 2010 - October 2014
STD Amusements Inc.   June 2006 - July 2010

Education
National Park Community College   2007 — 2010
Business Administration and Management, General/ Criminal Justice

Ben Rehak Ben Rehak Mira Loma, California Details
Ben Rehak's Sykes Experience December 1996 - June 2002
Job Inventory Control Specialist at Coupang
Industry Supermarkets
Experience
Coupang  October 2014 - Present
Coupang  October 2014 - May 2015
Walmart  August 2010 - February 2015
Walmart  September 2013 - February 2014
Walmart  December 2012 - August 2013
Sykes   December 1996 - June 2002
Home of Economy   April 1994 - December 1996

Skills
Retail Sales, Visual Merchandising, Retail, Merchandising, Store Management, Sales, Customer Service, Inventory Management, Loss Prevention, Cashiering, Time Management, Customer Satisfaction, Inventory Control, Fashion, Social Media, Microsoft Office, Apparel, Store Operations, Profit, Training, Leadership, Management, Microsoft Excel, Pricing, Purchasing

Education
Minot State University   1990 — 1994
Bachelor of Science (BS), Computer Science

Douglas Hemmings Douglas Hemmings Bassett, Virginia Details
Douglas Hemmings's Sykes Experience August 2011 - Present
Job Virtual Training for AT&T at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   August 2011 - Present
StarTek  December 2008 - August 2011
Sprint Nextel  July 2000 - July 2003

Skills
Problem Solving, Soft people skills, Troubleshooting, Relationship Marketing, Instructor-led Training, Building Relationships, Customer Service, Teaching, Can Work Alone

Education
SVCC Richlans,Va   1986 — 1989
Associate's degree, Banking and Financial Support Services

Northeast State Community College

Ashley Meyer Ashley Meyer Greater Denver Area Details
Ashley Meyer's Sykes Experience January 2014 - August 2015
Job Executive Assistant and Office Manager at Oakman Aerospace, Inc.
Industry Human Resources
Experience
Oakman Aerospace, Inc.   August 2015 - Present
Sykes   January 2014 - August 2015
Alpine Access  July 2012 - January 2014
Body & Sole Day Spa   August 2004 - July 2012

Skills
Data Entry, Telephone Skills, Customer Service, Administrative..., Customer Satisfaction, Outlook, Call Centers, Training, Payroll, Employee Relations, System Administration, Human Resources, Administrative..., Outsourcing, Performance Management, Process Improvement, Vendor Management, Customer Experience

Education
Metropolitan State University of Denver
Bachelor of Science (B.S.), English Language and Literature, General

Jevon Mascalino Jevon Mascalino Pompano Beach, Florida Details
Jevon Mascalino's Sykes Experience November 2012 - Present
Job Apple iOS Support
Industry Telecommunications
Experience
Kelly Services  July 2013 - Present
Sykes   November 2012 - Present
First Data Corporation  October 2010 - September 2012

Education
Nova Southeastern University   2010 — 2014

Audrey Cloe Audrey Cloe Moorhead, Minnesota Details
Audrey Cloe's Sykes Experience September 2013 - August 2014
Job Admissions Recruiter at Minnesota State University Moorhead
Industry Higher Education
Experience
Minnesota State University Moorhead  March 2015 - Present
Minnesota State University Moorhead  August 2014 - March 2015
Sykes   September 2013 - August 2014
University Conferences and Catering   June 2013 - September 2013
University of Oregon  September 2012 - June 2013
University of Oregon  September 2012 - June 2013
University of Oregon  April 2012 - June 2013
University of Oregon  January 2012 - December 2012
University of Oregon  January 2011 - June 2012

Skills
SPSS, MatLab, Microsoft Office, Higher Education, Government, Staff Development, Community Development, Research, Community Outreach, Grant Writing

Education
Minnesota State University, Moorhead   2014 — 2017
Master of Science (M.S.), Counseling and Student Affairs

University of Oregon   2009 — 2013
Bachelor of Science (B.S.), Communication Sciences and Disorders and Psychology

Portland State University   2010 — 2012
Psychology

Bradley Lankford Bradley Lankford Hot Springs National Park, Arkansas Details
Bradley Lankford's Sykes Experience December 2012 - February 2013
Job Service Center Technician at Robert Half Technology
Industry Staffing and Recruiting
Experience
Robert Half Technology  May 2014 - June 2014
Sykes   December 2012 - February 2013

Skills
Computer Repair, Networking, Virtualization, Computer Hardware, Web Design

Education
National Park Community College   2011 — 2014
Associate's Degree, Network and System Administration/Administrator

Andy Hight Andy Hight Tulsa, Oklahoma Area Details
Andy Hight's Sykes Experience October 1995 - October 1997
Job Senior Systems Administrator at St John Medical Center
Industry Hospital & Health Care
Experience
St. John Medical Center  October 1997 - Present
Sykes   October 1995 - October 1997
Lamont Cafe   October 1993 - October 1995
Oklahoma Army National Guard  April 1985 - January 1992

Skills
Active Directory, SCOM, Microsoft Exchange, Windows Server, Servers, Troubleshooting, System Administration, DHCP, Group Policy, Networking, Technical Support, DNS, Information Technology, Disaster Recovery, Windows, System Deployment, Process Improvement, Windows XP, Security

Education
University of Phoenix   2002 — 2004
Bachelor of Science, Business & E-Business

Northern Oklahoma College   1985 — 1986
Associate's degree, Math and science

Pioneer Area Vo-Tech   1983 — 1985
Vocational, Electronics

Luis R. Aguilar Luis R. Aguilar Miami/Fort Lauderdale Area Details
Luis R. Aguilar's Sykes Experience June 2012 - Present
Job REALTOR Associate at Coldwell Banker Coral Gables
Industry Real Estate
Experience
Coldwell Banker  June 2013 - Present
Sykes   June 2012 - Present
Arise Virtual Solutions Inc.  October 2009 - March 2012
ThinkInk Communications  November 2005 - July 2009
The Non-Violence Project, USA   December 2002 - May 2005

Skills
Media Relations, Public Relations, Marketing, Training, Management, Real Estate, Residential Homes, National Association of..., Open Houses, Event Planning, Publicity, Sales, Strategy, Leadership, Account Management, Fundraising, Nonprofits, New Media, Project Planning, Coaching, Social Media Marketing, Social Networking

Education
Nova Southeastern University   2007 — 2013
MBA

University of Miami   2002 — 2006
BA, Sociology, Advertising

Nicholas Janssen Nicholas Janssen Waxahachie, Texas Details
Nicholas Janssen's Sykes Experience January 2003 - February 2005
Job Operations Manager at TeleTech
Industry Outsourcing/Offshoring
Experience
TeleTech  November 2013 - Present
CNG Financial  December 2012 - November 2013
AHI Facility Services, Inc.   July 2012 - December 2012
Aaron's Sales and Lease  October 2010 - April 2011
Wal Mart  April 2009 - September 2010
Domino's Pizza  January 1998 - September 2008
Sykes   January 2003 - February 2005

Skills
Teaching, TEKS, Classroom Management, Customer Service, Payroll, Windows 7, TCP/IP, DNS, Microsoft Office, Windows, Product Management, IPv4, IPv6, IP Networking, Call Centers, Leadership, Management, Process Improvement, Team Building, Team Leadership, Training

Education
TexasTeachers.org   2015 — 2015
Alternative Teaching Certification, Secondary Education and Teaching, n/a

Texas A&M University-Commerce   2010 — 2011
Bachelor of Science (B.S.), Applied Arts and Science

Navarro College   2002 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Support Specialist

Alan Wilcox Alan Wilcox Buffalo, New York Details
Alan Wilcox's Sykes Experience 2005 - 2012
Job HR Manager at Twin City Ambulance
Industry Public Safety
Experience
Twin City Ambulance  May 2013 - Present
Sykes   2005 - 2012
Sykes   2005 - 2012

Skills
Emergency Services, Background Checks, CPR Certified, Cpr Certified, Disaster Response, Emergency Management, Employee Training, Fire Protection, Fire Safety, Firefighting, First Aid, Policy, Public Safety, Rescue, EMS, First Responder, Management, Training, Leadership

Education
Buffalo Fire Training Academy   2009 — 2010
EMT-B

Medaille College   2006 — 2008
Bachelor, Business Administration, Management and Leadership, Dean's List

Hector De La Rosa Hector De La Rosa Mesa, Arizona Details
Hector De La Rosa's Sykes Experience August 2009 - April 2010
Job at
Industry Computer Networking
Experience
Level 3 Communications  February 2014 - Present
Clinica Real, LLC   February 2012 - Present
radio shack  February 2011 - Present
HD Enterprises   July 2010 - January 2012
PHOENIX HELIPARTS   January 2009 - January 2011
phoenix heliparts inc   September 2010 - November 2010
Kmart Corporation  May 2010 - September 2010
K-MART  May 2010 - September 2010
Sykes   August 2009 - April 2010
ICT GROUP INC  August 2009 - April 2010

Skills
Leadership, Time Management, Training, Management, Customer Service, Sales, Quality Assurance, Advertising, New Business Development, Accounts Receivable, Accounts Payable, Public Speaking, Insurance, Accounting, Finance, Small Business, Customer Satisfaction, Retail, Loss Prevention, Retail Sales, Spreadsheets, Inventory Management, Cpr Certified, EMT, certified chiropractic..., Team Leadership, Team Building, Access

Education
Mesa Community College   2010 — 2014
computer science, computer science, general studies

BELFORD HIGH SCHOOLMESA COMMUNITY COLLEGE
2012, High School/Secondary Diplomas and Certificates

Cameron Henley Cameron Henley Clarksville, Tennessee Area Details
Cameron Henley's Sykes Experience August 2000 - July 2001
Job Maintenance Supervisor at Saputo Inc.
Industry Mechanical or Industrial Engineering
Experience
Saputo Inc.  April 2013 - Present
Morningstar Foods  May 2010 - April 2013
Henley Electric & Datacom, LLC   January 2002 - May 2010
Sykes   August 2000 - July 2001

Skills
PLC, Electricians, Testing, Networking, Preventive Maintenance, Process Scheduler, AutoCAD, Budgets, Technical Support, Software Installation, Maintenance & Repair, Servers, Continuous Improvement, Power Distribution, Root Cause Analysis, Quality System, Lean Manufacturing, 5S, Process Improvement, Troubleshooting, HACCP, Manufacturing

Education
Murray State University   2004 — 2009
BS, Telecommunications Systems Management

University of Tennessee at Martin   2003 — 2004
Computer Science

ITT Technical Institute   2000 — 2002
Electronic Systems & Information Technology

Brittany Crutchfield Brittany Crutchfield Buffalo/Niagara, New York Area Details
Brittany Crutchfield's Sykes Experience December 2014 - Present
Job Customer Service at Tops
Industry Retail
Experience
Sykes   December 2014 - Present
Tops International Supermarket   November 2004 - June 2014

Education
State University of New York College at Buffalo   2008 — 2010
Bachelor's degree, Marketing

Niagara County Community College   2004 — 2007
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services

Heather Mosenteen Heather Mosenteen Greater Denver Area Details
Heather Mosenteen's Sykes Experience August 1993 - Present
Job Global Program Manager at Sykes Enterprises
Industry Outsourcing/Offshoring
Experience
Sykes Enterprises Incorporated  2007 - Present
Sykes   August 1993 - Present
Sykes   July 2007 - June 2008
Sykes   February 2007 - July 2007
Sykes   April 2005 - February 2007
Sykes   December 1997 - April 2005

Skills
BPO, Call Center, Customer Satisfaction, Process Improvement, Service Delivery, Program Management, Leadership Development, Call Centers, Coaching, Vendor Management, Outsourcing, Workforce Management, Contact Centers, Customer Experience, Leadership

Education
Northeastern Junior College   1991 — 1993
AAS Degree

Fizza Rahman Fizza Rahman Ottawa, Canada Area Details
Fizza Rahman's Sykes Experience May 2009 - August 2009
Job Housing Consultant at Northgate Public Services
Industry Management Consulting
Experience
Northgate Public Services   October 2013 - Present
NGA Human Resources  January 2013 - September 2013
NGA Human Resources  January 2012 - December 2012
Memorial University of Newfoundland  September 2010 - December 2010
Sykes   May 2009 - August 2009
Convergys  May 2008 - February 2009
McDonalds, St.John's   April 2008 - May 2008

Skills
Microsoft Office, Organizing, Customer Service, Customer Relations, Customer Satisfaction, Customer Focus, Multicultural, Social Media, PeopleSoft, Oracle HR, CRM, Employee Benefits, Teamwork, Training, Time Management

Education
Memorial University of Newfoundland   2006 — 2012
Bachelor of Business Administration (B.B.A.)

Satchidananda Jothi Niketan   2004 — 2006
Higher Secondary Education

Nicole Sprankle Nicole Sprankle Spokane, Washington Area Details
Nicole Sprankle's Sykes Experience June 2010 - Present
Job Social Media Business Solutions Specialist at Sprint Nextel
Industry Telecommunications
Experience
Sprint Nextel  June 2010 - Present
Sykes   June 2010 - Present
Center Partners  May 2002 - February 2006

Skills
Communication, Social Media Marketing, Innovative Problem..., Marketing Strategy, Online Marketing, Social Media, Facebook, Team Leadership

Education
North Idaho College   2007 — 2010
In Progress, Business Administration

Coeurd'Alene High School   1998 — 2000
High School Diploma

Rick Faber Rick Faber Greater Detroit Area Details
Rick Faber's Sykes Experience October 1988 - March 1992
Job
Industry Staffing and Recruiting
Experience
Acro Service Corp  November 2009 - Present
Volt Workforce Solutions  April 1994 - November 2009
Envision  April 1992 - April 1994
Sykes   October 1988 - March 1992
CDI Global Staffing Services  January 1977 - September 1988

Skills
Applicant Tracking..., Temporary Staffing, Employee Relations, Executive Search, Screening Resumes, Account Management, Vendor Management, Technical Recruiting, Business Development, Internet Recruiting, Human Resources, Temporary Placement, Leadership, Talent Acquisition, CRM, Staffing Services, Talent Management, Recruiting, Contract Recruitment, Information Technology, New Business Development, Onboarding

Education
Northern Arizona University
B.S., Business Administration

Tariq Rasheeduddin Tariq Rasheeduddin Toronto, Canada Area Details
Tariq Rasheeduddin's Sykes Experience December 2012 - March 2013
Job Sr. Consultant Content Service Delivery @ Rogers Communications
Industry Telecommunications
Experience
TASAUM Networks Inc.   May 1998 - Present
Rogers Communications  October 2013 - March 2015
IBM  October 2013 - September 2014
IBM  December 2013 - March 2014
Sykes   December 2012 - March 2013
Primus Telecommunications Inc.  June 2012 - September 2012
Research in Motion (now BlackBerry)   February 2011 - June 2012
MTS Allstream  June 2010 - February 2011
AMYA   November 2007 - October 2010
City Of Guelph  September 2009 - February 2010

Skills
MPLS, Network Architecture, Six Sigma, Corporate Governance, Network Design, IP, Telecommunications, VoIP, Cisco Technologies, BGP, QoS, Juniper, Routing, WAN, Wireless, Switches, Data Center, Routers, VPN, MPLS VPN, Firewalls, IPSec, Disaster Recovery, Cisco Nexus, Security, LAN-WAN, VMware, Load Balancing, SIP, EIGRP, Ethernet, Networking, Network Administration, System Deployment, Cloud Computing, Multicast, TCP/IP, Network Engineering, Enterprise Architecture, OSPF, High Availability, Servers, Juniper Technologies

Education
Architecting-the-enterprise   2009 — 2010
Enterprise Architecture

Emminent Technologies   2006 — 2007
Green Belt, Green Belt - Six Sigma

Ryerson University   1994 — 1998
B. Eng, Electrical & Computer Engineering

National University of Science and Technology   1991 — 1993
Bachelor of Applied Science (BASc), Electrical, Electronics and Communications Engineering

National University of Science and Technology   1991 — 1993
Electrical and Electronics Engineering

Shelley Payes Shelley Payes Charlotte, North Carolina Area Details
Shelley Payes's Sykes Experience 1998 - 2000
Job Senior Talent Advisor/Recruiter at TrueBridge Resources, a North Highland Company
Industry Staffing and Recruiting
Experience
TrueBridge Resources, A North Highland Company  August 2013 - Present
Time Warner Cable  May 2009 - August 2013
TIAA-CREF  April 2006 - March 2009
Modis  2005 - 2006
Williams, Roberts, Young Inc   2000 - 2001
Sykes   1998 - 2000

Skills
Technical Recruiting, Onboarding, Applicant Tracking..., Internet Recruiting, Talent Acquisition, Recruiting, Deferred Compensation, Time Management, Training, HRIS, Organizational..., Temporary Placement, Succession Planning, College Recruiting, Call Centers, Information Technology, Talent Management, Sourcing, Benefits Negotiation, PeopleSoft, Interviews, Networking, Human Resources, Performance Management, SDLC, Employee Benefits, Employee Training, Workforce Planning, Leadership Development, Employee Relations, Employee Engagement, Benefits Administration, Screening, Staffing Services, Screening Resumes, Personnel Management, Executive Search, HR Policies, Payroll, Taleo, Contract Recruitment, Hiring, Vendor Management, New Hire Orientations, Search, Employer Branding, Resume Writing, HR Consulting, Job Descriptions, Temporary Staffing

Education
Montreat College
Bachelor of Business Administration (BBA), Business Administration and Management, General

Montreat College
Bachelor of Business Administration (BBA)

Kristin Espelien Kristin Espelien La Crosse, Wisconsin Area Details
Kristin Espelien's Sykes Experience August 2010 - Present
Job Account Manager Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   August 2010 - Present
Alpine Access  August 2006 - July 2009

Skills
Call Center, Customer Experience, Customer Satisfaction, BPO, Workforce Management, Call Centers, Process Improvement, Leadership, Employee Relations, Coaching, Operating Budgets, Account Management, Outsourcing, Contact Centers, Customer Retention, Team Leadership, Leadership Development, Customer Service, Vendor Relationships, Call Center Development, Performance Management, Operations Management, Vendor Management, Service Delivery, Training

Education
Minnesota School of Business   1992 — 1994

Lori Sauers Lori Sauers Buffalo/Niagara, New York Area Details
Lori Sauers's Sykes Experience February 2010 - Present
Job Global Operations Training at Sykes
Industry Professional Training & Coaching
Experience
Sykes   February 2010 - Present
ICT Group, Inc.   January 1999 - March 2010

Education
Niagara University   1986 — 1990

Yvette Sarte Yvette Sarte Lomita, California Details
Yvette Sarte's Sykes Experience December 2006 - December 2010
Job .
Industry Marketing and Advertising
Experience
eStomes Inc.   November 2012 - October 2013
Stellar Philippines Inc.   September 2011 - June 2012
Stellar Global Solutions Philippines, Inc.   April 2011 - September 2011
Sykes   December 2006 - December 2010

Skills
Call Center, Inbound Marketing, Customer Experience, Process Improvement, Workforce Management, Customer Satisfaction, CRM, Vendor Management, BPO, Team Management, Performance Management, Outsourcing, Call Centers, Reporting & Analysis, Contact Centers, Telemarketing

Education
Miriam College   2000 — 2001

Philippine School of Business Administration

Ellen Sieber McMaster Ellen Sieber McMaster Greater Philadelphia Area Details
Ellen Sieber McMaster's Sykes Experience 2010 - 2011
Job Research Associate at Venenum BioDesign, LLC
Industry Pharmaceuticals
Experience
Venenum BioDesign, LLC  November 2011 - Present
Sykes   2010 - 2011
Johnson and Johnson Research and Development   2002 - January 2010
Bristol-Myers squibb Co  1985 - 2002

Skills
Drug Discovery, Medicinal Chemistry, Organic Chemistry, Drug Design, Lead Change, Lifesciences, Drug Development, LC-MS, Analytical Chemistry, HPLC, Organic Synthesis, Assay Development, Biotechnology, In Vitro, Chemistry, GLP, Chromatography, Purification, Life Sciences

Education
Montclair State University   1981 — 1985
BS, chemistry

Kerry Herlihy Kerry Herlihy Greater Boston Area Details
Kerry Herlihy's Sykes Experience April 2011 - July 2011
Job Sr. Telecommunications Engineer at Monster Worldwide
Industry Banking
Experience
Monster Worldwide  January 2014 - Present
Dictronics, Inc.   March 2012 - September 2013
Federal Reserve Bank of Boston  July 2011 - March 2012
Sykes   April 2011 - July 2011
Health Dialog  June 2009 - March 2011
Health Dialog  September 2004 - June 2009

Skills
Call Center, Avaya, Gateway, Maintenance & Repair, Trunking, Troubleshooting, Disaster Recovery, Vendor Management, Software Documentation, Visio, ACD, IVR, VoIP, Switches, Telephony, Servers, Call Centers, Security, SIP, Microsoft SQL Server, CTI, Project Management, VMware

Education
New Hampshire Technical Institute   1995 — 1997
AAS, Telecommunication

Descygna Webb, MBA Descygna Webb, MBA Greater Atlanta Area Details
Descygna Webb, MBA's Sykes Experience May 2014 - Present
Job Marketing Professional | Create, Implement, Convey the Brand | Drive Growth | Increase Revenue | Project Management
Industry Marketing and Advertising
Experience
Sykes   May 2014 - Present
Self Employed  December 2007 - September 2013
Cox Communications  December 2006 - June 2008
Sullivan Higdon & Sink  July 2003 - December 2006

Skills
Advertising, Brand Development, Sales, Marketing, Integrated Marketing, Social Media, Digital Marketing, Strategic Planning, Social Media Marketing, Marketing Communications, Microsoft Office, Email Marketing, Marketing Strategy, Online Advertising, Direct Marketing, Media Planning

Education
Newman University   2004 — 2006
MBA, Business Administration

Wichita State University   1999 — 2003
BA, Integrated Marketing Communication

Mike York Mike York Raleigh-Durham, North Carolina Area Details
Mike York's Sykes Experience 1996 - 1998
Job Vice President at APC
Industry Staffing and Recruiting
Experience
Alliance of Professionals & Consultants, Inc.   February 2007 - Present
GCA Services Group  2004 - 2007
Quantum Resources  2000 - 2003
Sykes   1996 - 1998

Skills
Employee Relations, Recruiting, Resource Allocation, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Onboarding, Talent Acquisition, Benefits Administration, Vendor Management, Human Resources, Training, Leadership, Temporary Placement, Management, Deferred Compensation, Executive Development, Team Leadership, Business Development, Process Improvement, Workforce Planning, Staffing Services, Staff Augmentation, Program Management, Sourcing, Team Building, Strategic Planning, Benefits Negotiation, Information Technology, Negotiation, Contract Recruitment, Executive Search, Hiring, Talent Management, SDLC, HRIS, Interviews

Education
Murray State University   1976 — 1980
BS, Business

Myranda Granda Myranda Granda Greater San Diego Area Details
Myranda Granda's Sykes Experience August 2001 - February 2002
Job Associate Investigator at USIS
Industry Government Relations
Experience
USIS  September 2012 - Present
HireRight  June 2010 - September 2012
Kroll Background America  March 2006 - June 2010
Belmont University  November 2005 - March 2006
Klamath Community College  January 2002 - August 2005
Sykes   August 2001 - February 2002

Skills
Customer Service, Administration, Research, Microsoft Word, Excel,..., Investigation

Education
Middle Tennessee State University   2008 — 2011
Bachelor of Science (B.S.), Organizational Leadership

Klamath Community College   2002 — 2005
Associates of Applied Science, Business Management 2005

Valerie Haring Valerie Haring Allentown, Pennsylvania Area Details
Valerie Haring's Sykes Experience September 2009 - June 2010
Job Web Technology and Design
Industry Computer Hardware
Experience
Non Profit Organization  August 1998 - Present
Treatment Trends Inc.  September 2013 - September 2014
T-Mobile  July 2010 - June 2012
Sykes   September 2009 - June 2010
The Guardian Life Insurance Company of America  1991 - 2007
Bicycle Corporatiion of America   March 1988 - July 1991
MicroTrends International   November 1987 - March 1988

Skills
Mac, Optimization, Customer Relations, Microsoft Office, Wireless, Customer Service, Communications Audits, XP, Technical Support, Blackberry, Software Documentation, Program Management, Windows XP, Networking, Troubleshooting, Customer Satisfaction, Telecommunications, Call Centers, Android, Team Building, Windows, Management, Operating Systems, Cellular Communications, OS X, Access, Leadership, Databases, Customer Experience, Computer Hardware, Time Management, Windows 7

Education
Northampton Community College   2013 — 2015
Associate's degree in applied science, Web Development, Dean's List

New Horizons Computer Learning   2008 — 2009
A+ and Network+ MS Certifications, IT Tech

Allentown Business School
Data Processing Two Year Certificate

Online Learning
Certified Internet Web Design Associate Certification. Certified Internet Web Design Professional

Howard Tordillo Howard Tordillo Tulsa, Oklahoma Area Details
Howard Tordillo's Sykes Experience December 2011 - June 2012
Job Quality Control Lab Technician
Industry Chemicals
Experience
Continental Carbon  June 2013 - Present
Dorada Foods  June 2012 - March 2013
Sykes   December 2011 - June 2012
Tyson Foods  August 2006 - August 2009
Sykes   June 2005 - July 2006
Radnor Valley Country Club  April 2002 - December 2004
Macy's  December 2002 - June 2003
Metro Inc.  May 1997 - June 2000

Skills
Manufacturing, Computer Proficiency, Data Analysis, Laboratory Skills, Process Improvement, HACCP, ASTM, Food Safety, Plant Operations, Flexible Schedule, Team Leadership, Quality Control, Calibration, Reporting & Analysis, Manual Testing, Merchandise Planning, Customer Support, Structured Methods, Inventory Management, Grading, Training & Development, Retail Sales, Forklift Operation, Manufacturing Operations, Packaging, Cold Storage, Hazardous Areas, Network Troubleshooting, Computer Maintenance, Consumer Package Goods, Organizational..., Golf Course Management

Education
Northern Oklahoma College
Associate's degree in Applied Science, Engineering Technology - Process Technology

Logan Edens Logan Edens Oklahoma City, Oklahoma Area Details
Logan Edens's Sykes Experience December 2000 - December 2001
Job Network Systems Admin Level 1 at DISA
Industry Information Technology and Services
Experience
DISA  June 2013 - Present
DISA  April 2012 - June 2013
Defense Logistics Agency  November 2010 - March 2012
Apex Systems  March 2010 - November 2010
IT Consultant  December 2009 - March 2010
Dell  May 2007 - August 2009
Tmobile  June 2006 - October 2006
Sykes   December 2000 - December 2001

Skills
Technical Support, Active Directory, Windows Server, VMware, Microsoft Exchange, Servers, Windows 7, Network Security, Security, System Administration, Troubleshooting, Network Administration, XP, Disaster Recovery, Security+, Blackberry Enterprise..., Computer Security, Microsoft Technologies, Windows XP

Education
Mid-America Christian University

Nathanael Robbins Nathanael Robbins Greater Denver Area Details
Nathanael Robbins's Sykes Experience May 2004 - Present
Job Senior Director, Client Services
Industry Outsourcing/Offshoring
Experience
Sykes   May 2004 - Present
ANN INC.  January 1998 - November 2002
Gap Inc.  April 1992 - January 1998

Skills
Microsoft Office, Customer Relations, Leadership, Performance Management, Project Management, Sales, Customer Satisfaction, Customer Experience, Retail, Call Center, Account Management, Social Media, Recruiting, Outsourcing, Customer Retention, Customer Service, Customer Experience..., Fashion, Retentions, Team-orientated, Call Centers, Process Improvement, Management, Workforce Management, Quality Assurance, P&L Management, Troubleshooting, Analysis, Training, Software Documentation

Education
Michigan State University   1993 — 1997
BA, Merchandising

Carl Sheran Carl Sheran Tampa/St. Petersburg, Florida Area Details
Carl Sheran's Sykes Experience October 2014 - Present
Job Tier One Technical Support at Sykes
Industry Facilities Services
Experience
Sykes   October 2014 - Present
St. Andrews UMC  January 2000 - June 2014
GTE Data Services  July 1973 - April 1999

Skills
Microsoft Office, Customer Service, Excel, Customer Relations, Problem Solving, Visio, Photoshop, PowerPoint, Access, Mechanics, Supervisory Skills, Team Leadership, Microsoft Excel, Disaster Recovery, Program Management, Data Center, Telecommunications, Team Building, Computer Hardware, Hardware, Project Management, Process Improvement, LAN-WAN

Education
Montana State University-Bozeman   1966 — 1970
n/a, Business

James R Langford II James R Langford II Spokane, Washington Details
James R Langford II's Sykes Experience October 2010 - December 2010
Job Event Planner / DJ / Tech Support
Industry Computer Hardware
Experience
The Venture Crew   March 2011 - Present
Sykes   October 2010 - December 2010
Domino's Pizza  October 2006 - October 2010
Seanet Corporation   December 2007 - February 2009
Center Partners  October 2003 - October 2005

Skills
Customer Service, Customer Satisfaction, Data Entry, Microsoft Office, Time Management, Troubleshooting, Computer Hardware, Outlook, Phone Skills, Process Scheduler, Microsoft Excel, Windows 7

Education
North Idaho College
CITE, Computer Information Technology

Mary Salzyn Mary Salzyn Buffalo/Niagara, New York Area Details
Mary Salzyn's Sykes Experience October 2008 - April 2012
Job Telecom Carrier & Hosted Applications Manager at Next Generation Communications, LLC
Industry Telecommunications
Experience
Next Generation Communications, LLC   November 2014 - Present
CloudSmartz, Inc. (formerly IPLogic, Inc.)   April 2012 - November 2014
Sykes   October 2008 - April 2012
TR Services, Inc.   2000 - February 2002
TR Services, Inc.   1996 - 2000
TR Services, Inc.   1986 - 1996

Skills
Telecommunications, Healthcare, Project Coordination, Client Services, Client Representation, Client Interfacing, Customer Relations, Customer Service, Customer Satisfaction, Team Management, Teamwork, Training & Development, Technical Training, Software Training, Mentoring, Coaching, Operations, Process Engineering, Process Improvement, Problem Solving, Innovative Problem..., Collaborative Problem..., Troubleshooting, Quality Assurance, Dart QA, Dart MP, Tantacomm, Microsoft Office, Excel, Word, PowerPoint, Access, SharePoint, Siebel, Oracle BI, Oracle Reports, Oracle Portal, KPI, VoIP, Kronos, eWFM, Aspire, Project Management

Education
Niagara County Community College   2004 — 2008
AAS, Liberal Arts & Sciences, Humanities & Social Sciences

Bennie Russell, Jr. Bennie Russell, Jr. Charlotte, North Carolina Area Details
Bennie Russell, Jr.'s Sykes Experience September 2000 - November 2002
Job Composition Supervisor at RR Donnelley
Industry Banking
Experience
RR Donnelley  November 2002 - Present
RR Donnelley  October 2002 - Present
Sykes   September 2000 - November 2002
Sykes Enterprise, Inc   October 2000 - October 2001
Campus Echo  August 1999 - May 2000

Education
North Carolina Central University   1995 — 2000
BA, English

North Carolina Central University
Bachelor of Arts, English; Electronic Media

Rishelle Deckard Rishelle Deckard Kansas City, Missouri Area Details
Rishelle Deckard's Sykes Experience October 2012 - June 2015
Job Administration and Customer Support / Available
Industry Computer Games
Experience
Sykes   October 2012 - June 2015
Centralized Showing Service  April 2012 - October 2012
Motel and apartment   1992 - 2002

Skills
Office Administration, Executive..., Executive Calendar..., Process Improvement, Screening, Telephone Skills, Database Design, Handle Multiple..., Word Processing, Microsoft Office, Customer Service, Team Leadership, Management, Data Entry, High Level Of..., Troubleshooting, Customer Satisfaction, Customer Retention, Team Management, Workforce Management, Leadership, Virtual Collaboration, Inbound Marketing, Contact Centers, Issue Resolution, Hiring, Performance Reviews, FileMaker, Employee Training, Conflict Resolution, Critical Thinking, Call Centers, Customer Experience, Account Management, Deposits, Workplace Safety, Technical Support, Payroll, Tax Reporting, Time Management, Coaching

Education
Missouri State University   1993 — 1995
Bachelor of Science (BS), Psychology and Business, 3.46

Missouri State University and Baylor University   1991 — 1995
BS Psychology, Psychology and Business, Summa cum laude

James Hofstetter James Hofstetter Klamath Falls, Oregon Details
James Hofstetter's Sykes Experience November 1995 - November 1997
Job IT and Computer Administration at Klamath Technology Services
Industry Information Technology and Services
Experience
Klamath Technology Services   February 2009 - Present
Klamath Onsite Computer Svc   2007 - 2009
Klamath Onsite Computer Svc   2007 - 2009
Klamath Onsite Computer Svc   2007 - 2009
Klamath Onsite Computer Svc   2007 - 2009
CompuCare, Inc.   May 2000 - May 2001
Microage of Southern Oregon   January 2000 - May 2000
Sykes   November 1995 - November 1997

Skills
IT/Server Administration, Computer/Perhiperal..., Business Management, Project Management, Microsoft Office, Customer Service, Team Leadership, Account Management, Marketing, Advertising, Marketing Strategy, Sales, Social Media, New Business Development, Team Management, Technical Support, System Administration, Networking, Troubleshooting

Education
Modesto Junior College   2004 — 2007
Associate of Science, Graphic Design

Modesto Junior College   2004 — 2007
Associate of Science, Communication Graphics

MELINDA EMERY MELINDA EMERY Nazareth, Pennsylvania Details
MELINDA EMERY's Sykes Experience February 2014 - March 2014
Job Melinda Emery
Industry Hospital & Health Care
Experience
Sykes   February 2014 - March 2014
McDonald´s  October 1998 - July 2011
McDonald´s  April 1986 - October 1997

Skills
Management, Leadership, Healthcare, Microsoft Word, Customer Service, Training

Education
Northampton Community College
Specialized Diploma, Medical Billing

Northampton Community College
Business Administration and Management, General

Amanda Porterfield Amanda Porterfield Fort Smith, Arkansas Details
Amanda Porterfield's Sykes Experience July 2009 - January 2010
Job Unloader at Walmart
Industry Retail
Experience
Walmart  March 2012 - Present
Walmart  March 2010 - March 2012
Sykes   July 2009 - January 2010

Education
Malvern Senior High School   2009 — 2012

National Park Community College   2008 — 2009
Basic Computer Skills

Bradley J. Allred Bradley J. Allred Winston Salem, North Carolina Details
Bradley J. Allred's Sykes Experience February 1998 - May 2009
Job Dedicated Technical Support Professional
Industry Computer Software
Experience
SunGard Public Sector  February 2015 - Present
SilkRoad technology  July 2012 - December 2014
Sykes   February 1998 - May 2009
United States Air Force  1993 - 1997

Skills
Troubleshooting, Enterprise Software, OpenHire, Salesforce.com, Integration, Cloud Computing, Sales, Consulting, Technical Support, Vendor Management, Applicant Tracking..., Training, Professional Services, Account Management

Education
Minot State University   2010 — 2014
BS, Management Information Systems, General

North Davidson High School
High School

David Mojica David Mojica Bismarck, North Dakota Details
David Mojica's Sykes Experience August 2007 - February 2009
Job Master Coordination Center Officer
Industry Security and Investigations
Experience
TSA  December 2014 - Present
TSA  July 2011 - December 2014
Sykes   August 2007 - February 2009
Sykes   February 2007 - July 2007

Skills
Emergency Management, Security Clearance, Microsoft Excel

Education
Miami Dade College   2011 — 2013
AA Computer Information Technology, Computer Programming

Liceo Salvadoreño   1998 — 1999
highschool diploma, General Studies

Ja'Keon McCain Ja'Keon McCain Elgin, South Carolina Details
Ja'Keon McCain's Sykes Experience January 2011 - April 2012
Job Retail Professional
Industry Retail
Experience
Dollar Tree Stores  October 2012 - December 2012
Sykes   January 2011 - April 2012
Morris College  August 2009 - August 2010

Education
Morris College   2009 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.0

Jenna Finley Jenna Finley Perry, Arkansas Details
Jenna Finley's Sykes Experience May 2013 - Present
Job Sykes Employee
Industry Banking
Experience
Sykes   May 2013 - Present
American food and vending  September 2012 - February 2013

Education
Mineral Area College   2010 — 2013

Dori White Dori White Rocky Point, North Carolina Details
Dori White's Sykes Experience August 2013 - Present
Job Customer Care Professional at Sykes powered by Alpine Access
Industry Telecommunications
Experience
Sykes   August 2013 - Present
OrthoWilmington, PA   July 2012 - August 2013
New Hanover County  December 2005 - August 2006

Skills
Cpr Certified, Healthcare, Customer Satisfaction, Customer Service, Medical Terminology, Medical Records, EMR, Healthcare Information..., Vital Signs, HIPAA, Data Entry

Education
Moultrie Technical College   2003 — 2005
Rad. Tech, Medical Transcription

Colquitt County High School   1994 — 1997

TD Smith TD Smith Troutville, Virginia Details
TD Smith's Sykes Experience January 2000 - December 2004
Job Regional Operations Supervisor at Redbox
Industry Entertainment
Experience
Redbox  October 2013 - Present
Redbox  November 2009 - October 2013
Baker Hughes  June 2005 - December 2008
Sykes   January 2000 - December 2004
City Of Hobbs  June 1991 - November 1999

Skills
Team Building, Team Leadership, Teamwork, Dependable Team Player, Management, Microsoft Office, Microsoft Excel, Troubleshooting, Testing, Computer Hardware, Technical Support, Software Installation, Hardware, Windows, Electronics, Quality Assurance, Networking, Operating Systems, Field Instruments, CDL Class A, CCTV, Windows XP, Amateur Radio, Telecommunications

Education
New Mexico Junior College   1985 — 1990
Associate of Arts and Sciences (AAS)

Hobbs High School - Hobbs, NM   1981 — 1984
High School Diploma

Amiee McNicholas Amiee McNicholas Ponca City, Oklahoma Details
Amiee McNicholas's Sykes Experience June 2010 - September 2012
Job patient account representative
Industry Consumer Services
Experience
ponca city medical center  August 2013 - Present
Sykes   June 2010 - September 2012
AT&T  2010 - May 2010

Skills
Microsoft Excel, Windows XP Pro, Microsoft Office, Typing, Computer Hardware

Education
Northern Oklahoma College   2012 — 2014
Associate's degree, Social Sciences

Northern Oklahoma College   2012 — 2014

Jesse Gold Jesse Gold Lakeland, Florida Details
Jesse Gold's Sykes Experience January 2013 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sykes   January 2013 - Present
Whole Foods Market  March 2008 - May 2012

Education
Nova Southeastern University   2011 — 2012
Bachelor of Science (BS), Marketing/Marketing Management, General

Manatee Community College
Associate of Arts (AA), Business Administration and Management, General

Jason Pfaehler Jason Pfaehler West Columbia, South Carolina Details
Jason Pfaehler's Sykes Experience December 2011 - October 2012
Job at
Industry Computer Software
Experience
Softdocs  May 2015 - Present
Decision Dynamics, Inc.   December 2012 - May 2015
Sykes   December 2011 - October 2012
Ruby Tuesday  July 2011 - December 2011
Lexington County Detention Centers   December 2010 - June 2011
Shealy Environmental Services, Inc.   August 2008 - November 2010
Communication Associates  April 2008 - August 2008
Applebee's  September 2007 - April 2008
Document Systems, Inc.   July 2005 - September 2007

Skills
Quality Assurance, Account Management, Training, Management, Customer Satisfaction, Customer Service, JavaScript, Microsoft SQL Server, HTML5, CSS, Training Manuals, Office Management, Database Administration, Event Management, Executive Support, Direct Sales, Technical Training, Customer Service..., Customer Service..., Project Management, Employee Training, Strategic Planning, Project Planning, Sales Presentations, Microsoft Office, New Business Development, Product Development, Consumer Product Testing, Environmental Testing, Procedure Development, Product Demonstration, Reporting & Analysis, Survey Research, Databases, Web Applications

Education
Midlands Technical College   2015 — 2019
Certification, Front-End Web Development

University of Phoenix   2010 — 2014
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Amanda Montenegro Amanda Montenegro Ponca City, Oklahoma Details
Amanda Montenegro's Sykes Experience 2006 - 2008
Job Front Desk at YMCA of Ponca City
Industry Retail
Experience
YMCA of Ponca City   June 2014 - Present
Premier Locations - U.S. Cellular National Agent   August 2008 - January 2014
Sykes   2006 - 2008

Skills
Leadership, Customer Satisfaction, Sales Management, Retail Sales, Store Management, Training, Marketing, Works well in a team, Works well individually, Microsoft Office, Learning Quickly, Highly motivated..., Customer Service, 10 Key, Typing, Management, Sales, Time Management, Customer Experience, B2B, Cross-functional Team..., Inventory Management, Team Leadership, Telecommunications, Troubleshooting, Team Management, Teamwork, Decision Making, Planning, Organization Skills

Education
Northwestern Oklahoma State University   2011 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General

Northern Oklahoma College   2009 — 2011
Associate of Science (AS), Business Administration and Management, General

Ashley Stacy Ashley Stacy Wise, Virginia Details
Ashley Stacy's Sykes Experience June 2013 - Present
Job Customer Service Representative at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes   June 2013 - Present
Partnership for Public Service  November 2011 - June 2013
Kmart Corporation  June 2011 - November 2011

Education
Mountain Empire Community College   2011 — 2013
Registered Nursing/Registered Nurse

Wise County Christian School   2008 — 2011
High School, High School/Secondary Diplomas and Certificates

Brandi Burden Brandi Burden Sterling, Virginia Details
Brandi Burden's Sykes Experience June 2009 - August 2010
Job Mining & Metals Professional
Industry Mining & Metals
Experience
Appalachian Stone and Boulder   November 2009 - March 2014
Peebles  October 2011 - January 2012
Front Street Fitness   March 2011 - September 2011
Sykes   June 2009 - August 2010

Skills
Customer Service, Customer Relations, Inventory Management, New Hire Orientations, BLS, Banking, Fitness Industry, Mining, Customer Satisfaction, Client Rapport

Education
Northern Virginia Community College   2014 — 2016
Degree in Progress, Computer and Information Systems Security/Information Assurance

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