T-Mobile Company
Industry: Mobile telecommunication company
DescriptionT-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. The brand is active in Austria, the Czech Republic, the Netherlands, Poland, and the United States. Headquarters: Bonn, Germany Founder: Deutsche Telekom Founded: December 1999 Number of employees: 44,000 Parent organization: Deutsche Telekom Subsidiaries: Hrvatski Telekom, T-Mobile Deutschland Gmbh
T-Mobile List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at T-Mobile. You can filter them based on skills, years of employment, job, education, department, and prior employment.
T-Mobile Salaries. You can even request information on how much does T-Mobile pay if you want to. Learn about salaries, pros and cons of working for T-Mobile directly from the past employees.
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19,518 T-Mobile employees in database. Find out everything there's to know about T-Mobile employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
T-Mobile Employees
T-Mobile
Skills
Account Management, Customer Service, Direct Sales, Management, Team Building, Telecommunications, Training
Education
University of Phoenix 2009 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
T-Mobile September 2012 - Present
T-Mobile March 2010 - October 2011
T-Mobile February 2009 - March 2010
T-Mobile February 2006 - February 2009
T-Mobile October 2005 - February 2006
Skills
Customer Satisfaction, Telecommunications, Call Centers, Customer Experience, Wireless, Call Center, Customer Retention, Team Leadership, Cross-functional Team..., Management, Vendor Management, Performance Management
Education
University of Phoenix
Business Administration and Management, General
Whatcom Community College
Business Administration and Management, General
T-Mobile September 2014 - Present
Viva Usa Inc September 2013 - September 2014
Ericsson May 2010 - February 2013
TMO April 2005 - June 2009
Skills
Project Coordination, Project Management, MS Project, Telecommunications, Vendor Management, Process Improvement, Change Management, Business Analysis, Visio, Procurement, Business Process..., Process Scheduler, SAP, SharePoint, Analysis, Budgets, Operations Management, Wireless, Project Control, Contract Management, Project Planning, VoIP, LTE, Integration, Computer Network..., Cellular Communications, Cross-functional Team..., Microsoft Excel, Microwave, UMTS, Consulting
Education
University of Phoenix 2001 — 2003
No, Business Administration and Management, General
Pittsburg High School 1974 — 1978
Diploma
XO Communications May 2011 - Present
T-Mobile September 2009 - May 2011
Convergys December 2008 - September 2009
Skills
Managed Services, Telecommunications, Solution Selling, Unified Communications, Account Management, VoIP, MPLS, Call Center, Direct Sales, Co-location, Cloud Computing, SaaS, Channel, Wireless, Call Centers, Data Center, Ethernet, IP, Management, Networking, SIP, SIP Trunking, Telephony, Vendor Management, WAN
Education
Coffee County Central Highschool 2004 — 2007
High School Diploma
University of Phoenix
Bachelor of Business Administration (B.B.A.)
T-Mobile February 2013 - Present
T-Mobile October 2010 - February 2013
T-Mobile October 2006 - October 2010
Skills
Telecommunications, LTE, GSM, Engineering, Wireless, UMTS, IP, Microwave, RF, CDMA, 2G, 3G, Wireless Networking, 4G, WCDMA, VoIP, Cellular Communications, WiMAX
Education
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Confidential Employer May 2013 - Present
Sanford Brown College September 2009 - December 2011
T-Mobile September 2008 - September 2009
Vatterott College March 2006 - August 2008
Skills
PeopleSoft, CampusVue, Microsoft Office, Recruiting, Talent Acquisition, Admissions, Community Outreach, Enrollment Management, Staff Development, E-Learning, Campus, Program Management, Management, Time Management, Teaching, Resume Writing, Instructional Design, Distance Learning, Interviews, Training
Education
University of Phoenix 2013 — 2014
Business, Management, Marketing, and Related Support Services
Hazelwood East Senior High School
Sony Mobile Communications September 2014 - Present
T-Mobile November 2012 - Present
Moorehead Communications April 2011 - May 2012
T-Mobile May 2005 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
University of Phoenix 2007 — 2010
Bachelor's degree, Business Administration and Management, General
T-Mobile February 2015 - Present
Meijer July 2013 - February 2015
T-Mobile May 2008 - June 2013
T-Mobile June 2007 - May 2008
T-Mobile December 2006 - June 2007
T-Mobile July 2006 - December 2006
T-Mobile September 2002 - July 2006
T-Mobile May 2001 - September 2002
Atlantic/Lucent Technologies January 1995 - April 2000
Skills
Training, Coaching, Talent Management, Instructor-led Training, Employee Training, Change Management, MBTI, Customer Satisfaction, Motivational Speaking, Performance Management, Human Resources, Blended Learning, Leadership Development, Program Management, Stakeholder Management, Workshop Facilitation, Management, Project Management, DDI Certified, DISC Certified, Succession Planning, Strategic Partnerships, Organizational..., Career Development, Adult Learning Theory, Training Facilitation, Train the Trainer, Franklin Covey
Education
University of Phoenix
Bachelor of Science, Business Management
Vanguard July 2013 - Present
Verizon Wireless April 2013 - June 2013
T-Mobile June 2008 - March 2013
Starbucks March 2004 - May 2008
Skills
CAPM, Cellular Communications, Telecommunications, Wireless, Quotas, M2M, Leadership, Program Management, Cross-functional Team..., Salesforce.com, CRM, Solution Selling, Customer Retention, Training, Customer Satisfaction, Vendor Management, Operations Management, Management, Leadership Development, Call Centers, Marketing, Sales, Direct Sales, Project Management, Customer Experience, Customer Service, Business Development, Selling, Retail, Performance Management, Team Leadership, Process Improvement, Account Management
Education
University of Phoenix 2010 — 2012
BSB, Project Management, 3.84
Concur January 2014 - Present
BlackBerry December 2009 - August 2013
T-Mobile May 2009 - December 2009
Homeland Healthcare 2008 - 2009
T-Mobile 2006 - 2008
Andrew & Alexander, Inc. 2002 - 2006
Skills
Wireless, Blackberry, Management, Training, Process Improvement, Direct Sales, Technical Support, Sales Operations, Account Management, Blackberry Enterprise..., Networking, Customer Experience, CRM, Customer Service, Customer Satisfaction, Communication Skills, Sales, Retail, Bilingual-English/Spanis..., Budgets, Telecommunications, Team Leadership, Vendor Management, Call Centers, Product Development, Mobile Devices, Testing, Mobile Technology, VoIP, Proficient with..., Team Building, Customer Retention, Performance Management, Cross-functional Team..., Troubleshooting, Product Management, Leadership
Education
University of Phoenix
B.S, Management
AHS
OptumRx September 2013 - December 2014
Advance America August 2012 - August 2013
T-Mobile February 2009 - May 2012
Convergys June 2008 - February 2009
Logisticare Solutions September 2006 - April 2008
InkCycle 2003 - 2006
PrimeStar, LLC 1997 - 1999
Time Warner Satellite Service 1997 - 1999
PrimeStar, LLC 1997 - 1999
Skills
Call Centers, Customer Satisfaction, Leadership, Management, Training, Process Improvement, Team Building, CRM, Customer Service, Outsourcing, Operations Management, Team Leadership, Vendor Management, Customer Retention, Coaching, Budgets, Customer Experience, Telecommunications, Employee Training, Call Center, Strategic Planning, Human Resources, Business Process..., Business Development, Performance Management, Sales Management, Project Planning, Cross-functional Team..., Sourcing, Recruiting, Service Delivery, Team Management, Interviews, Change Management, Teamwork, Quality Assurance, Analysis, Project Management, Workforce Management, Forecasting, Sales Operations, Program Management, Employee Relations, Employee Engagement, Leadership Development, Strategic Sourcing, Supplier Sourcing, Global Sourcing, Operational Excellence, Operational Strategy
Education
University of Phoenix 2011 — 2013
Bachelors of Science, Business Management and Administration, 3.80 GPA
University of Phoenix 2009 — 2011
Associate's Degree, Business Management and Administration, 3.85 GPA
Verizon Wireless October 2014 - Present
Verizon Wireless August 2011 - Present
Verizon Wireless August 2013 - September 2014
Verizon Wireless September 2007 - July 2011
T-Mobile January 2007 - July 2007
Sprint November 2004 - December 2006
Parrot Cellular August 2001 - November 2004
Skills
Wireless, Telecommunications, Customer Retention, Direct Sales, Customer Experience, Sales Process, Account Management, Sales, Sales Operations, Solution Selling, Mobile Devices, Leadership, Cold Calling, Sales Management, Management
Education
University of Phoenix
Bachelor's Degree, Bachelor of Science in Business with concentration in Small Business Management & Entrepreneurship
Self-employed April 2011 - Present
T-Mobile June 2005 - October 2011
Skills
Transportation, Operations Management
Education
University of Phoenix 2012 — 2013
Associate of Business, Entrepreneurship/Entrepreneurial Studies
T-Mobile May 2013 - Present
Skills
Telecommunications, Customer Service, Management, Microsoft Office, Team Leadership, Wireless, Sales Management, Strategic Planning, Salesforce.com, Solution Selling, Sales Operations, Sales Process, Customer Retention, Customer Satisfaction, Customer Experience, Sales, Selling, B2B, Product Marketing, Cold Calling, Team Building, Leadership, Retail, Inventory Management, Mobile Devices, Coaching
Education
University of Pittsburgh 2006 — 2010
Bachelor of Arts (B.A.), Political Science and Government
University of Pittsburgh 2009 — 2010
Certificate, European Union Studies
Verizon Enterprise Solutions February 2012 - Present
Verizon Information Technologies LLC / Verizon Enterprise Solutions May 2004 - February 2012
Verizon Information Technologies LLC / Verizon Enterprise Solutions November 2001 - May 2004
T-Mobile September 1996 - September 2001
Skills
Vendor Management, Change Management, Strategic Operational..., Full Cycle Project..., Business Planning, Strategic Analysis and..., Organizational..., Strategic Management, Strategic Leadership, Business Operations..., Process Design, Process Reengineering, P&L Management, Budgets, Knowledge Management, Finance Management, Business Reviews, Performance Management, KPI Management, SLA Management, Business Development, Business Analytics, Stakeholder Management, Communications, Relationship Building, Staff Training, Staff Development, Management, Leadership, Process Improvement, Strategy, Project Management, Program Management, Outsourcing, Business Analysis, Information Technology, Team Leadership, Business Strategy, Training, CRM, Team Building, Cross-functional Team..., Strategic Planning, Business Process...
Education
University of Phoenix
Master of Arts (MA), Organizational Management
University of Phoenix
Bachelor of Science (BS), Business Management
Randstad Sourceright June 2013 - Present
Randstad Sourceright August 2013 - June 2014
Taylor Corporation July 2008 - April 2013
T-Mobile April 2006 - October 2007
Skills
Direct Marketing, Direct Mail, Trade Shows, Account Management, B2B, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, SharePoint, Laserfiche, Human Resources, Technical Recruiting, Onboarding
Education
University of Phoenix 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
T-Mobile September 2013 - November 2013
Nordstromrack.com HauteLook, a Nordstrom Company March 2012 - June 2013
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Teamwork, Customer Service, Outlook, Data Entry, Time Management, Access, Research, Windows, Public Speaking, Photoshop, Event Planning, Critical Thinking, Social Media, QuickBooks, English, Team Leadership, HTML, Leadership, Telephone Skills
Education
University of Phoenix 2012 — 2014
Internal Revenue Service January 2007 - Present
PETCO Animal Supplies, Inc. June 2005 - January 2007
T-Mobile January 2005 - June 2005
Skills
Data Entry, Financial Analysis, Tax Returns, Clerical, Administrative Work, Computers, Compliance, Tax Law, Filing, Typing, Data Analysis, Proofreading, Data Collection, Collections, Phone Etiquette
Education
University of Phoenix 1998 — 2008
partially completed, Information Technology
Blue Springs High School 1995 — 1999
General Education
T-Mobile October 2013 - Present
T-Mobile April 2013 - Present
T-Mobile April 2013 - Present
American Family Insurance January 2012 - February 2013
Skills
Telecommunications, Customer Retention, Customer Experience, Direct Sales, Mobile Devices, Cellular Communications, Customer Satisfaction, Sales, Sales Operations, Call Centers, Mobile Communications, Retail Sales, Leadership, Quotas, Retail, Sales Management, Wireless, Team Leadership, Customer Service, Sales Process, Account Management, Team Building, Solution Selling, Training, Management, Microsoft Office, Cold Calling, Coaching, Merchandising, PowerPoint, Salesforce.com, New Business Development, B2B, Business Development, Product Management, Product Marketing, Marketing Strategy, Inventory Management, Microsoft Word, Public Speaking, Time Management, Store Management, Employee Training, Strategy, Marketing, Sales Presentations
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Lehi high school
High school diploma, Business, Management, Marketing, and Related Support Services
Signs Now Dallas October 2011 - Present
the NALA May 2014 - August 2015
T-Mobile October 2008 - October 2011
Makita USA August 2005 - August 2008
Black & Decker December 2003 - August 2005
Skills
Sales Operations, Sales, Leadership, Selling, Management, Marketing, Customer Satisfaction, Retail, Inventory Management, Advertising, Employee Training, Product Development, Strategy, Analysis, Project Planning, Account Management, Business Strategy, Direct Sales, Training
Education
University of Pittsburgh 1999 — 2003
B.B.A., Business Administration, Finance
Mt. Lebanon Highschool 1994 — 1999
Bachelor of Business Administration (BBA), Finance, General
T-Mobile September 2011 - Present
T-Mobile 2011 - 2012
T-Mobile May 2010 - September 2011
T-Mobile September 2004 - May 2010
Skills
Retail, Training, Wireless, Store Management, Customer Retention, Direct Sales, Customer Experience, Sales Operations, Sales Management, Account Management, Sales, Customer Satisfaction, Telecommunications, Solution Selling, Team Leadership
Education
University of Phoenix
US Department of Homeland Security February 2013 - Present
Social Security Administration June 2012 - February 2013
T-Mobile August 2008 - June 2012
Missouri Division of Social Services November 2007 - August 2008
High-Tech Institute October 2006 - April 2007
Farmers Insurance March 2006 - September 2006
Aflac March 2005 - March 2006
AT&T July 1993 - April 2005
Skills
Strategic Planning, Program Management, Microsoft Office, Customer Service, Team Leadership, Volunteering, Volunteer Management, Microsoft Excel, PowerPoint, Military Experience, Call Centers, Customer Satisfaction, Customer Retention, Management, Policy, Telecommunications, Team Building
Education
University of Phoenix 2006 — 2010
Master's degree, Business Administration and Management, General, 3.08
University of Phoenix 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.59
University of Phoenix
Doctor of Management, Organizational Leadership
SMG & Associates June 2012 - Present
We Live Campaign November 2011 - Present
T-Mobile October 2001 - Present
Education
University of Phoenix 2010 — 2015
MBA, Business
Wildland Labs, Inc. April 2014 - Present
Ty Mulholland January 2005 - Present
elevate March 2013 - April 2014
Squid the Rhino Studios April 2011 - March 2013
T-Mobile 2008 - 2011
Vintage Coffee Roasting Company 2006 - 2008
Skills
Art Direction, Illustration, Interior Design, Logo Design, Adobe Creative Suite, Corporate Identity, Creative Direction, Graphics, Web Design, Concept Development, Illustrator, Photography, Brochures, Photoshop, InDesign, Advertising, Graphic Design, Branding & Identity, Brand Development, Marketing, Web Development, Layout, User Interface Design, Interaction Design
Education
Liberty University 2013 — 2015
Master of Business Administration (MBA)
University of Phoenix
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Asurion March 2012 - Present
T-Mobile December 2008 - December 2011
Dempsey Vantrease and Follis, PLLC February 2008 - May 2008
Jewelry Television July 2006 - May 2008
Shop At Home Network April 2000 - July 2006
Avenue Stores, LLC March 1999 - April 2000
Skills
Customer Experience, Sales, Call Centers, Inventory Management, Data Entry, Customer Satisfaction, Retail, Leadership, Process Improvement, Team Leadership
Education
Draughons Junior College 2005 — 2007
Associates of Science, Medical Insurance Specialist/Medical Biller
University of Phoenix
Health/Health Care Administration/Management, Junior
Sprint July 2013 - Present
Sprint February 2013 - July 2013
T-Mobile January 2012 - February 2013
TELCO PACIFIC January 2009 - February 2013
Clearwire 2005 - 2010
JEAS CONSULTING January 2005 - December 2009
Odelia Pacific Corporation January 2004 - December 2005
Odelia Pacific Corporation January 2000 - January 2004
Odelia Pacific Corporation January 1997 - January 2000
Skills
Construction, Documentation, Permitting, Customer Satisfaction, UMTS, 4G, Software Documentation, Project Planning, Construction Management, Wireless, WiMAX, LTE, GSM, Site Development, Contract Negotiation, Site Acquisition, CDMA, Cellular Communications, Network Design, Rollout, Network Engineering, Zoning, Negotiation, Backhaul, Microwave, RF, Telecommunications, Wireless Networking, 3G, Project Management
Education
University of Washington 1996 — 1997
CERTIFICATE, CONSTRUCTION MANAGEMENT
University of Pittsburgh 1989 — 1994
BACHELOR OF ARTS AND SCIENCE, COMMUNICATIONS
T-Mobile USA August 2005 - Present
T-Mobile October 2011 - December 2011
Wireless World Connected March 2005 - August 2005
Cingular Wireless February 2003 - May 2005
Nextel September 1998 - February 2003
United States Marine Corps October 1993 - September 1998
Skills
Management, Wireless, GSM, RF, RF Engineering, Antennas, CDMA, T1, LTE, UMTS, Switches, Microwave, Telecommunications, TDMA, 4G, Fiber Optics, Backhaul, Cellular Communications, 3G, Computer Network..., Troubleshooting, WiMAX, Network Design, RAN, iDEN, Networking, HSPA, 2G, Wireless Networking, IP, WCDMA, Ethernet, Optical Fiber, WiFi, Network Optimization, Leadership
Education
University of Phoenix 2003 — 2004
USMC 1993 — 1998
Philadelphia District Attorney's Office September 2015 - Present
Philadelphia District Attorney's Office February 2015 - Present
Philadelphia District Attorney's Office January 2015 - Present
Philadelphia District Attorney's Office February 2012 - Present
T-Mobile October 2008 - March 2011
Outsourcing Company October 2006 - September 2008
Skills
Legal Research, Trials, Legal Writing, Legal Assistance, Lexis, Financial Accounting, Accounting Research, Research
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Criminal Justice Administration, 3.4 GPA
University of Phoenix 2008 — 2010
Associate's Degree, Business Administration and Management, General, 3.4
Virginia State University 2006 — 2008
Psychology
Freestyle fitness March 2014 - Present
Session40 Recording studio January 2001 - Present
OfficeMax May 2013 - January 2014
Staples July 2011 - May 2013
AT&T mobilelife July 2007 - April 2009
T-Mobile 2001 - 2007
Skills
Customer Service, Management, Customer Satisfaction, Sales, Recruiting, Leadership, Retail, Merchandising, Sales Management, Analysis, Coaching, Customer Experience, Customer Retention, Hiring, Human Resources, Marketing, P&L Management, Profit, Program Management, Public Relations, Social Networking, Strategic Planning, Strategy, Team Management, Social Media, Visual Merchandising
Education
University of Phoenix 2009 — 2013
Business Managment, Business Managment
Institute of Audio Research 1996 — 1997
Recording Engineer, Recording Engineer
optum October 2005 - Present
T-Mobile March 1997 - August 2005
Skills
Customer Service, Customer Experience, Process Improvement, Management, Call Center, Call Centers, Training, Customer Retention, Time Management, Operations Management, Employee Relations, Coaching, Customer Satisfaction, Interviews, Leadership Development, Team Leadership
Education
University of Phoenix-Kansas City Campus 2010 — 2014
Bachelor of Science (BS), Business Administration and Management, General
Asurion November 2012 - Present
Dornbaugh Designs 2010 - 2012
Siemens IT Solutions & Services October 2006 - June 2010
T-Mobile October 2001 - May 2005
Skills
Active Directory, Leadership, Coaching, Microsoft Excel, Team Leadership, Wireless, HP Service Manager, Laser Printers, Xerox Printers, Sales Operations, Field Service, Troubleshooting, Customer Service, Computer Hardware, Telecommunications, Networking, XP, Project Management, Call Center, Process Improvement, Microsoft Office, Management, Windows, Marimba, EMC Storage, Disaster Recovery, Printers, Windows 7, Call Centers, Software Documentation, Technical Support, Data Center, System Deployment, Hardware
Education
University of Phoenix-Nashville Campus 2006 — 2009
N/A, Business Administration and Management, General, 3.8
University of Tennessee-Knoxville 1995 — 1997
N/A, Electrical Engineering, 3.0
T-Mobile October 2002 - Present
T-Mobile USA 2002 - Present
Freedom Training Center October 2011 - Present
Engage Dynamic Training LLC January 2008 - Present
T-Mobile October 2010 - May 2013
Skills
Information Architecture, Software Documentation, Instructor-led Training, Coaching, Team Leadership, Leadership Development, Computer Hardware, Instructional Design, Leadership, Customer Experience, Curriculum Design, System Administration, Training, Teaching, Team Building, Networking, Troubleshooting, Management, Quality Assurance, Customer Service, Call Centers, Employee Training, Staff Development, Technical Support, Telecommunications, VoIP, Wireless, Customer Satisfaction, Time Management, Vendor Management, Program Management, Analysis, Performance Management, Customer Retention
Education
University of Phoenix
AAIT, Information Technology and Web Design
Hensmann Technologies
Microsoft Certified Systems Administrator
Rocky Mountain Chrisitan School 1990 — 1994
High School
Technical Trades Institute
Computer Sciences
MetroPCS July 2014 - Present
MetroPCS January 2014 - July 2014
T-Mobile October 2011 - January 2014
Nordstrom June 2004 - October 2011
Colorado Tech Guru June 2005 - June 2009
Nordstrom June 2004 - June 2005
Nordstrom November 2001 - June 2004
Skills
Sales Management, Customer Service, Inventory Management, P&L Management, Retail, Retail Management, Training & Development, Sales Support, Retail Systems, Mobile Software, Windows, Software Training, Hardware Support, Windows Mobile, Mobile Communications, B2B, Small Business, Sales Skills Training, Leadership Development, Sales Operations, Retail Sales, Store Management, Training, Coaching, Inventory Control, Team Leadership, Shrinkage, Interviews, Social Media, Taleo, Team Building, Loss Prevention, Sales, Merchandising, Recruiting, Time Management, Driving Results, Management, Sales Process, Cross-functional Team..., Direct Sales, Employee Training, Cold Calling, Customer Satisfaction, Selling, CRM, Business Planning, Hands-on Training, Hiring, Mobile Applications
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Information Technology, Business Systems Analysis
T-Mobile September 2009 - December 2010
T-Mobile August 2006 - September 2009
T-Mobile March 2005 - September 2006
T-Mobile March 2004 - March 2005
Movie Gallery November 1998 - March 2002
Education
University of Phoenix
T-Mobile May 2015 - Present
T-Mobile May 2011 - April 2015
T-Mobile July 2010 - May 2011
T-Mobile June 2008 - July 2010
T-Mobile May 2009 - August 2009
T-Mobile January 2007 - June 2008
T-Mobile November 2004 - January 2007
College Works Painting September 2001 - September 2002
Skills
Visual Basic, Finance, Business Analysis, Microsoft Excel, Access, Customer Service, Data Analysis, Strategic Planning, Process Improvement, Project Planning, Microsoft Access, Forecasting, Sales Operations, Real Estate Investor, Personal Finance, Investments, Instructor-led Training, Employee Training, Project Management, Change Management, Management, Analysis, Analytics, Training, Sales, Call Centers, Enterprise Software
Education
University of Phoenix 2008 — 2011
Master of Business Administration, Business Finance, 3.86 – Magna Cum Laude
University of Phoenix 2006 — 2008
Bachelor of Science, Business Finance, 3.70 – Cum Laude
Whatcom Community College 2003 — 2005
Associate of Arts and Sciences Degree, Computer Science
Western Washington University 2001 — 2003
Economics and Mathematics Study, Economics
CRD, Inc. August 1987 - Present
Randstad Technologies US August 2012 - August 2013
T-Mobile August 2012 - August 2013
Verizon Wireless January 2007 - August 2012
Verizon Wireless August 2005 - 2010
WFI September 1999 - May 2002
CRD August 1987 - August 1999
Skills
Telecommunications, Microwave, GSM, TDMA, Broadband, LTE, Deployment, Wireless, Contract Negotiations, Program Management, WiFi, Integration, EVDO, Vendor Management, Switches, Mobile Technology, Cellular Communications, Wireless Broadband, Troubleshooting, Computer Network..., UMTS, Management, System Deployment, VoIP, Testing, Optical Fiber, CDMA, Mobile Devices, Fiber Optics, Project Management, Mobile Communications, IP, Contract Negotiation, Network Engineering, RF Engineering, Networking, WiMAX, 4G, RF, Network Design, Ethernet, T1
Education
University of Phoenix 2008 — 2012
BBachelors, Business
University of Phoenix
Frontier Communications July 2013 - Present
Byron Gabriel Public Relations (BGPR) October 2010 - Present
XO Communications November 2010 - July 2013
Integra Telecom September 2010 - November 2010
T-Mobile June 2009 - June 2010
XO Communications November 2005 - February 2009
VarTec Telecom May 2002 - May 2005
Allegiance Telecom May 1999 - September 2002
Skills
Customer Service, Telecommunications, Troubleshooting, VoIP, MPLS, Switches, T1, Cisco Technologies, Process Improvement, Call Center, Leadership, Account Management, Event Planning, Team Leadership, System Administration, Software Documentation, Training, Team Building, Routers, Project Management, Customer Satisfaction, Public Relations, Marketing, Management, Technical Support, Wireless, Networking, Call Centers
Education
University of Phoenix 2006 — 2008
Axia College, oAssociates of Arts: Business Administration
Axia College
Bachelor of Business Administration (BBA), Business Administration and Management, General
T-Mobile August 2014 - Present
T-Mobile October 2013 - August 2014
T-Mobile February 2011 - September 2013
Verizon Wireless October 1993 - March 2010
Gas Applance Service June 1986 - April 1992
Skills
Telecommunications, Technical Support, Management, Customer Service, Networking, Troubleshooting, Training, Project Management, Leadership, Call Centers, Wireless, Coaching, Sales, Customer Support, Customer Service..., Customer Service..., Cross-functional Team..., Customer Satisfaction, Great Motivator, Customer Experience, Customer Oriented, CRM, Product Reviews
Education
University of Phoenix 2012 — 2013
Graduate Project Management Certificate, Project Management
University of Phoenix 2006 — 2009
Master of Business Administration (M.B.A.)
University of Phoenix 2001 — 2005
Bachelor of Science (B.S.)
T-Mobile November 2011 - Present
T-Mobile March 2009 - November 2011
Circuit City September 2003 - January 2009
Skills
Customer Experience, Wireless, Customer Retention, Quotas, Leadership, Direct Sales, Solution Selling, Cellular Communications, Mobile Devices, Mobile Technology, Retail Sales, Sales, Merchandising, Store Management, Employee Training, Inventory Management, Customer Satisfaction
Education
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
University of Houston-Downtown 2002 — 2006
Bachelor of Education (B.Ed.), Education
Apple May 2014 - Present
Apple May 2013 - May 2014
T-Mobile 2006 - March 2013
T-Mobile 2004 - 2006
T-Mobile 2002 - 2004
DoubleClick 1999 - 2001
Skills
Microsoft Word, Managerial Skills, Microsoft Office, Microsoft Excel, Leadership Development, Team Leadership, HTML, Customer Service, Microsoft Publisher, Training, Training Delivery, Instructor-led Training, Management Consulting, Customer Satisfaction, Consulting, User Interface Design, Communication Skills, Development & delivery..., Conflict Management, Conflict Resolution, Outstanding..., Business Networking, Culture Change, Team Building, Team Management, Teamwork, Access, Developing Remote..., Microsoft Access, Broadcast, Customer Experience, Customer Oriented, Operations Management, Dependable Team Player, Social Media, Twitter, Organizational..., Call Centers, Coaching, Talent Management, Telecommunications, Performance Management, Time Management, Management, Leadership, Employee Training
Education
University of Phoenix
BS, Criminal Justice Administration, 3.93 out of 4.0
Society Consulting May 2012 - Present
T-Mobile 2007 - 2011
Cingular Wireless / AT&T Mobility 2006 - 2007
Independent 2004 - 2006
Microsoft Corporation 1997 - 2004
The Santa Cruz Operation 1990 - 1997
Intel Corporation 1985 - 1990
Skills
Program Management, Vendor Management, Instructional Design, Leadership Development, Training Delivery, Product Marketing, Visio, Microsoft Office, Internal Communications, Collateral Material..., MS Project, Training & Development, Employee Surveys, Event Planning, Windows 8, Windows 7, Adobe Creative Suite, Camtasia
Education
University of Wisconsin-Madison
M.S., Psychology, Computer Science
University of Pittsburgh
B.S., Psychology, Mathematics
Wells Fargo December 2013 - Present
Wells Fargo Bank June 2012 - December 2013
T-Mobile September 2011 - June 2012
Verizon Wireless February 2008 - August 2011
24 Hour Corp February 2003 - February 2008
Skills
Sales, Customer Service, Customer Satisfaction, People-oriented, Banking, Fast Learner, Communication Skills, Microsoft Office, Direct Sales, Customer Retention, Customer Experience, Team Leadership, Loans, Credit, Credit Analysis
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Accounting and Finance
T-Mobile May 2014 - Present
Bank of America December 2012 - May 2014
The Bombay Company February 2000 - September 2002
Charlotte Russe January 1998 - February 2000
Anchor Home Realty January 1997 - January 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Management, Multi Tasking, Bookkeeping, Business, Customer Service, E-Learning, Front-end, Internet, PowerPoint, Problem Solving, Strategic Planning, Teamwork, Customer Satisfaction
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Business Administration and Management, General, 3.55
University of Phoenix 2010 — 2013
Associates, Business Management, 3.55
Eisinger, Brown, Lewis & Frankel, P.A. September 2012 - Present
CompuPay January 2012 - September 2012
T-Mobile November 2005 - January 2012
Education
University of Phoenix 2001 — 2005
Master of Arts (MA), Organizational Management
University of South Florida 1995 — 2001
Bachelor of Arts (BA), Interdisciplinary Social Sciences
Burns & McDonnell September 2011 - Present
Southern California Edison January 2007 - August 2011
T-Mobile January 2005 - 2007
Moser Consulting June 2000 - September 2004
Education
University of Phoenix 2002 — 2005
B.S., Information Systems
Comcast Cable February 2013 - Present
T-Mobile July 2001 - October 2012
Walgreens June 1986 - April 2001
Skills
Customer Service, Leadership, Training, Customer Satisfaction, Call Centers, Telecommunications, Team Building, Customer Retention, Coaching, Management, Strategic Planning, Vendor Management, Process Improvement, Sales
Education
University of Phoenix
Business, Management, Marketing, and Related Support Services
USAA August 2014 - Present
T. Rowe Price November 2012 - July 2014
T-Mobile August 2010 - November 2012
AT&T March 2008 - February 2011
BELLSOUTH TELECOMMUNICATIONS INC April 2000 - May 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Phone Etiquette, Multi-line Phone, Mobile Phone Apps, Travel Planning, Front Office, Customer Satisfaction, Customer Service, Customer Support, Sales
Education
Hillsborough Community College
Restaurant, Culinary, and Catering Management/Manager
University of Phoenix
English, English/Language Arts Teacher Education
Salesforce February 2015 - Present
salesforce.com December 2012 - January 2015
AkibiaZensar January 2011 - December 2012
Everglades Technologies February 2007 - January 2011
T-Mobile July 2003 - February 2007
Morgan Stanley September 2001 - July 2003
Skills
Consultative Selling, Data Center, Managed Services, Salesforce.com, Virtualization, Disaster Recovery, New Business Development, Contract Negotiations, Wireless, Network Security, HP, Cisco, Integration, Business Development, Enterprise Software, Solution Selling, Cloud Computing, IT Service Management, SaaS, Sales, Direct Sales, Cisco Technologies, CRM, Professional Services, Account Management, Selling, Telecommunications, Sales Presentations, Networking, Contract Negotiation
Education
University of Pittsburgh 1997 — 2001
BA, Economics
Accenture Federal Services August 2015 - Present
T-Mobile January 2015 - August 2015
AT&T Mobility April 2013 - April 2014
AT&T Mobility June 2012 - April 2013
Barnes & Noble October 2010 - June 2012
Skills
Customer Service, Multi-unit Retail..., Inventory, Security, Data Management, Leadership, Management, Sales Operations, Software Documentation, Merchandising, Sales, Purchasing, Coaching, Inventory Management, Recruiting, Training, Microsoft Office, Microsoft Word, Customer Satisfaction, Team Building, Process Improvement, Inventory Control, Retail, Sales Management, Program Management, Public Speaking, Interviews, Time Management
Education
University of Phoenix 2014 — 2019
Bachelor's of Science in Business, Operations Management
T-Mobile November 2014 - Present
Golf Exchange May 2013 - August 2014
Skills
Sales, Retail, Customer Service, Direct Sales, Sales Operations, Leadership
Education
University of Pittsburgh 2013 — 2017
Bachelor's Degree, Communication & Rhetoric
Purcell Marian High School 2009 — 2013
High School, Information Science/Studies
T-Mobile May 2015 - Present
T-Mobile February 2011 - April 2015
T-Mobile January 2009 - February 2011
T-Mobile February 2005 - January 2009
Skills
Wireless, Cellular Communications, Customer Experience, Telecommunications, Mobile Devices, Mobile Communications, Cross-functional Team..., Customer Retention, Vendor Management, Sales Operations, Channel, Customer Satisfaction, People Development, Program Management, Strategic Partnerships, Product Marketing, P&L Responsibility, Retail Sales, Process Improvement, Account Management, Training, Management, Sales, Team Building, Leadership, Retail, Project Management, Employee Training
Education
UOP
Bachelor of Science, Business Management
United States Marine Corps February 2008 - February 2013
T-Mobile January 2006 - February 2008
AT&T Wireless November 2003 - January 2006
Skills
Technical writing, Sales, Sales operations, Sales management, Publications, PowerPoint, Project Management, Library Management, Military, Military Aviation, Military Experience, Marine Corps, Aviation, Helicopter, Database Admin, Administrative..., Office Administration, Human Resources, Human Resource..., Management, Microsoft Office, SharePoint, Retail Sales, Sales Commission, Training, Leadership, Aircraft Maintenance, Combat, Aircraft, Policy, Military Training, Operational Planning, Military Logistics, Readiness, Tactics, Weapons, Force Protection, Military Operations, Security Clearance, Maintenance, Command, Afghanistan, Counterterrorism, Personnel Supervision, Organizational..., Physical Security, Active DoD Secret..., Weapons Training, Recruitment Training
Education
University of Phoenix 2013 — 2017
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Laureate International Universities September 2015 - Present
MarketSource Inc. October 2014 - July 2015
Verizon Wireless August 2012 - October 2014
T-Mobile September 2009 - May 2012
Skills
Telecommunications, Wireless, Direct Sales, Mobile Devices, Solution Selling, Sales, Customer Retention, Customer Experience, Cellular Communications, CRM, Account Management, Customer Satisfaction, Sales Operations, Sales Process, Customer Service
Education
University of Phoenix 2012 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.0
Time Warner Cable August 2013 - Present
The Summit Country Day School August 2008 - Present
MarketSource Inc. (T-Mobile USA) June 2011 - August 2013
Hope 4 Change April 2010 - September 2012
T-Mobile April 2007 - June 2009
Skills
Sales Trainings, Sports Coaching, Motivational Speaking, Leadership, Leadership Development, Marketing Communications, Job Coaching, Networking, Sales, Account Management, Coaching, Public Speaking, Time Management, Cold Calling, Customer Service, Direct Sales, Recruiting, Team Building, Training
Education
University of Phoenix 2008 — 2011
Business Communication, Communication
Reading High School 2004 — 2005
FinneyTown High School 2001 — 2003
Comcast Business April 2015 - August 2015
Verizon Wireless September 2014 - March 2015
T-Mobile December 2013 - July 2014
Lowe's Companies, Inc. January 2013 - December 2013
Toys R Us September 2012 - January 2013
Lowe's Companies, Inc. February 2009 - July 2012
Skills
Customer Service, Sales, Cash Handling Experience, Telecommunications, Warehousing, Microsoft Office, Proficient Typing Skills, Call Centers, Cashiering, Customer Satisfaction, Customer Experience, Retail, Filing, Administration, Office Equipment, Telephone Skills, Technical Support, Data Entry, Customer Retention, Troubleshooting, Outlook
Education
University of Phoenix 2012 — 2013
Associate's degree, Healthcare Administration, GPA: 3.67
Kingstree Senior High 2003 — 2007
High School Diploma, High School/Secondary Diplomas and Certificates
FLEETCOR November 2014 - Present
T-Mobile November 2000 - November 2014
Skills
Sales, Visual Merchandising, Customer Satisfaction, Inventory Management, Merchandising, Profit, Retail, Loss Prevention, Store Management, Hiring, Customer Retention, Team Building, Sales Operations, Training, Leadership, Time Management, Coaching, Big Box, Employee Training, Customer Experience, Marketing, Direct Sales, Shrinkage, Team Leadership, Planograms, POS, Microsoft Excel, Budgets, Performance Management, People Development, Outlook, Microsoft Office, Sales Process, Forecasting, Multi-unit, Microsoft Word, Recruiting, Inventory Control, Customer Service, Sales Management, P, Driving Results, Retail Sales, Store Operations, Account Management, Management, Strategic Planning, Public Speaking, Problem Solving, Process Improvement
Education
University of Phoenix 2011 — 2013
Associate's degree, Business, Management, Marketing, and Related Support Services
Jacobs November 2013 - Present
Black & Veatch 2012 - October 2013
Vantage Company June 2012 - December 2012
Free lancer and consultant November 2011 - 2012
Bemis Development March 2009 - November 2010
Skipping Stone September 2008 - February 2009
T-Mobile May 2007 - July 2008
RADIAN/BCI November 2006 - May 2007
Catalina Marketing October 2005 - November 2006
Tetra Tech / Whalen June 2004 - April 2005
Skills
Project Management, Zoning, Property Management, RF, Site Acquisition, Wireless, Troubleshooting, CDMA, Project Planning, Telecommunications, CRM, Start-ups, Access, LTE, Sales, Site Development, Construction, 4G, RF Engineering, Proposal Writing, WiMAX, Training, Human Resources, Process Scheduler, Contract Negotiation, Business Development, Management, Optical Fiber, Contract Management, Computer Network..., Email Marketing, Fiber Optics, Program Management, Forecasting, Budgets, Microwave, GSM, UMTS, Negotiation, Cellular Communications, Construction Management, Business Planning, 3G, Marketing, Vendor Management, Wireless Networking, New Business Development, Customer Satisfaction, Sales Operations, PowerPoint
Education
California Real Estate
El Toro HS
University of Phoenix
Bachelors Degree, Business Management
Sprint May 2014 - Present
T-Mobile January 2012 - May 2014
T-Mobile January 2011 - January 2012
Verizon Wireless April 2004 - December 2010
Skills
Direct Sales, Account Management, VoIP, Solution Selling, Leadership, Call Centers, Customer Service, Sales Management, Project Management, Product Management, IP, Process Improvement, Program Management, Team Leadership, 2G, Business Analysis, Sales, Business Development, Solution Implementation, Consulting, Passion for Success, Outlook, Employee Training, SaaS, Training, Team Building, Marketing, Social Networking, Retail Sales, Trade Shows, Customer Retention, Management, Salesforce.com, Sales Operations
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
T-Mobile 2001 - Present
T-Mobile April 2001 - July 2013
T-Mobile April 2001 - July 2011
T-Mobile April 2001 - May 2010
Skills
Wireless, Mobile Communications, UMTS, Mobile Devices, Telecommunications, Solution Selling, GSM, Direct Sales, VoIP, Customer Experience, IP, SaaS, B2B, Cellular Communications, Account Management, Business Development, Managed Services, Mobile Technology, Networking, Customer Retention, 4G, Unified Communications, M2M, CDMA, LTE, Strategic Partnerships
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Management
Florida Realty Investments August 2015 - Present
Wyndham Vacation Ownership August 2013 - Present
Orange Lake Resorts, Holiday Inn Club Vacations October 2011 - July 2013
T-Mobile October 2011 - October 2012
Skills
Short Sales, Sellers, Buyer Representation, First Time Home Buyers, Foreclosures, Relocation, Single Family Homes, REO, Listings, New Home Sales, Condos, Investors, Sales, Budgets
Education
University of Phoenix 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Valencia College 2008 — 2010
Associate's degree, Business Administration and Management, General
AT&T Mobile Tel May 2014 - Present
Green Halo Systems February 2014 - Present
Microsoft Store September 2013 - January 2014
Western Digital July 2013 - September 2013
Advantech March 2013 - July 2013
T-Mobile April 2011 - August 2012
State Board of Equalization February 2010 - April 2011
Adecco Group January 2008 - January 2010
E*TRADE Financial July 2006 - January 2008
K-Designers January 2004 - June 2006
Skills
Training, Management, Account Management, Customer Satisfaction, Sales, Process Improvement, Marketing, Customer Service, Outlook, Networking, Cold Calling, Teamwork, Technical Writing, Microsoft Excel, PowerPoint, Online Gaming, Interviews, Team Leadership, Sales Operations, Recruiting
Education
University of Phoenix-Bay Area Campus
Bachelor of Applied Science (B.A.Sc.), Computer Software Engineering
Capital Direct August 2015 - Present
Fisher & Paykel May 2015 - August 2015
Burmax November 2013 - May 2015
Sweis, Inc. January 2012 - August 2013
StyleNet.com October 2009 - April 2012
Raffco/Davines December 2007 - July 2008
SalonCentric - A Division of L'Oreal USA September 2003 - October 2007
SalonCentric - A Division of L'Oreal USA August 2003 - December 2006
T-Mobile May 2000 - August 2003
Skills
Sales, Sales Management, Management, Leadership, Account Management, Public Speaking, Retail, Training, New Business Development, Merchandising, Marketing Strategy, Coaching, Time Management, Project Management, Consumer Products, Trade Shows, Customer Service, Marketing, Business Development, Sales Operations, Team Building, Advertising, Social Media Marketing, Brand Development, Direct Sales, Key Account Management, Cold Calling, Sales Presentations, B2B, Selling, Social Networking, Recruiting, Product Marketing, Forecasting, Product Development, Online Marketing, Market Planning, Brand Management, Competitive Analysis, Product Launch, Market Research, Strategic Planning, Business Planning, Negotiation, Start-ups, Salesforce.com, P&L Management, Sales Process, SEO, Marketing Management
Education
University of Phoenix 2009 — 2011
Business Management
Michael Taylor Inst.of Hair Design 1990 — 1991
Associates, Cosmotology
Next Level- Sales and Management Training
MAXIMUS October 2014 - April 2015
T-Mobile October 2012 - January 2014
Convergys September 2011 - September 2012
Sterling Jewelers October 2010 - February 2012
Wells Fargo November 2010 - September 2011
Skills
Bilingual-English/Spanis..., Youth Entrepreneurship, Public Relations, Human Resource Planning, Marketing Communications, National Sales Training, Retail Sales, Customer Service, Technical Support, Organizational..., Travel Agency, Cosmetology, Customer Satisfaction, Microsoft Excel, Entrepreneurship, Strategic Planning, Management, Microsoft Office, Leadership, Team Leadership, Sales, Training, Team Building, Public Speaking, Sales Management, Marketing
Education
University of Phoenix 2013 — 2016
Bachelor of Buisness Concentrated in Human Reasource Managment, Junior
Management Science Associates, Inc. March 2014 - Present
Kershaw County School District August 2012 - July 2013
T-Mobile September 2010 - August 2012
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Social Media, Microsoft Word, Sales, Time Management, Public Speaking, Event Planning, Retail Sales, Team Leadership, Teaching, Team Building, Leadership, Analysis, Management, Data Analysis, Consumer Insight
Education
University of Pittsburgh 2013 — 2015
Master of Business Administration (MBA), Project Management Certificate
Kent State University 2009 — 2012
Bachelor Degree, Integrated Mathematics
Melaleuca:The Wellness Company March 2015 - Present
It Works! Global June 2014 - Present
Dunkin Donuts 2012 - 2013
Applebee's March 2002 - May 2005
T-Mobile March 2000 - September 2002
Skills
Customer Service, Customer Satisfaction, Time Management, Leadership, Inventory Management, Retail, Sales, Cash Register, Team Building, Microsoft Word, Telephone Skills, Training
Education
University of Phoenix 2003 — 2006
Nursing Practice
Paul V Moore high school 1989 — 1992
Bachelor of Business Administration (BBA), Business/Commerce, General
Zones, Inc. October 2014 - Present
Buddy's Home Furnishings June 2014 - November 2014
Buddy's Home Furnishing April 2014 - June 2014
Saturn Barter Company September 2010 - January 2014
T-Mobile 2010 - 2011
Skills
Customer Service, Sales, Marketing Strategy, Account Management, Selling, Sales Management, Negotiation, Contract Negotiation, Marketing Communications, Marketing, New Business Development, B2B, Direct Sales, Management, Training, Social Media Marketing, Advertising, Team Building, Strategic Planning, Sales Process, Cold Calling, Leadership, Lead Generation, Solution Selling
Education
University of Phoenix
Bachelor of Science (BS), Law
WellPoint September 2003 - Present
T-Mobile June 2001 - August 2003
Education
University of Phoenix 2010 — 2011
Master of Business Administration (MBA)
University of Phoenix 2004 — 2011
MBA, Business
EPB June 2011 - Present
T-Mobile March 2008 - February 2011
Skills
Troubleshooting, Customer Service, Process Improvement, Customer Satisfaction, Microsoft Office, Microsoft Excel, Project Management, Telecommunications, Team Leadership, Data Entry, Team Building, Training
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), Criminal Justice and Corrections
East Ridge High School 1994 — 1998
Diploma
California Maritime Academy June 2013 - Present
HP Enterprise Services December 2011 - October 2012
Peak Systems, Inc. February 2009 - November 2011
DirecTV Home Services (Formerly Connect Television) February 2009 - October 2009
Synarc, Inc April 2008 - September 2008
Best Buy August 2006 - May 2008
T-Mobile June 2005 - November 2005
MetroPCS February 2004 - July 2005
GameStop October 2003 - May 2004
Skills
Customer Service, Problem Solving, Time Management, Competitive Advantage, Team Building, Corporate Communications, Change Management, Account Management, Product Management, Risk Management, Inventory Management, Sales Management, Technical Writing, Troubleshooting, Data Migration, Software Documentation, Management, Security, Technical Support, Microsoft Exchange, XP, Linux, Vendor Management, Windows, Active Directory, HP, Visio, Data Center, Cross-functional Team..., Project Management, Servers, Integration, VPN, Unix, Computer Hardware, Networking, Hardware, Team Leadership, Customer Satisfaction, Analysis, Software Installation, Printers, Laptops, Windows 7, CRM, ITIL, Help Desk Support, System Administration, Disaster Recovery, IT Management
Education
University of Phoenix 2008 — 2012
Associate of Arts, Information Technology
Global Response September 2013 - Present
JPay Inc 2012 - 2013
T-Mobile February 2008 - June 2012
T-Mobile USA October 2006 - March 2008
T-Mobile October 2005 - 2006
Coppercom inc August 1999 - October 2005
Skills
Team Building, Customer Service, Customer Retention, Project Management, Team Leadership, Cross-functional Team..., Account Management, Process Improvement, Coaching, Business Analysis, Strategic Planning, Sales, Management, Program Management, Training, Operations Management, Performance Management, Sales Management, Budgets, Leadership, Retail, CRM, Time Management, Human Resources, Leadership Development, Sales Process, Strategy, Employee Relations, Recruiting, Sales Operations, Product Management, Team Management
Education
University of Phoenix 2011 — 2013
BA, Business Communications
JobTracks May 2012 - Present
Workway January 2007 - April 2012
Doug Wilson for Water Board 2010 - 2010
Robert Half International 2007 - 2007
Valley Vista Mortgage/Watermark Capital/Stinson Financial October 2005 - 2007
T-Mobile 2001 - 2005
Skills
Recruiting, Mortgage Lending, Temporary Placement, Real Estate, Banking, Cold Calling, Team Building, Talent Acquisition, Sales Management, New Business Development, Account Management, Negotiation, Sales, Sourcing, Business Development, Customer Service, Direct Sales, Contract Negotiation, Strategic Planning, Employee Relations, Management, Start-ups, Human Resources
Education
University of Phoenix 2005 — 2007
BS, Business Management
Promontory Financial Group, LLC June 2015 - July 2015
Complete Actuarial Solutions May 2014 - August 2014
The Omerta Group May 2013 - July 2013
T-Mobile May 2012 - August 2012
Adidas July 2010 - August 2011
Sheraton October 2009 - May 2010
Skills
Sales, Management, Customer Service, Microsoft Office, Microsoft Excel, Team Leadership, Social Networking, Finance, Basics of Computing, Financial Analysis, Bloomberg Software, Microsoft Word, PowerPoint, Accounting, Social Media
Education
University of Pittsburgh 2011 — 2015
Bachelor's degree, Finance, Economics
George C Marshall 2007 — 2011
International Baccalaureate Certificate, Business Administration & Management, Math Studies, Topics of the 21st Century
T-Mobile USA October 2011 - Present
T-Mobile USA April 2009 - October 2011
T-Mobile July 2007 - April 2009
Knology, Inc 2003 - 2007
ING Atlanta 2000 - 2001
Skills
Leadership Development, Delivering Results, People-oriented, Connecting People, Difficult Situations, Strategic Planning, Strategic Partnerships, Career Development, Visionary Thinking, Goal Setting, Communication Training, Customer Experience, Leading Change, Inspiring Leadership, Cross-functional Team..., Virtual Teams, Accountability, Wireless, Change Management, Customer Satisfaction, Customer Retention, Team Building, Training, Telecommunications, Call Centers, Leadership
Education
University of Phoenix 2012 — 2014
Bachelor's of Science in Management, Business Administration and Management, General
Glenn Hills High School 1989 — 1993
High School Diploma
Tarpon Towers, LLC April 2015 - Present
Washington Federal Credit Union 2015 - 2015
TriStar Investors January 2006 - December 2014
General Dynamics 2004 - 2006
Crown Castle International 1999 - 2002
T-Mobile 1996 - 1999
Skills
Telecommunications, Project Management, Vendor Management, Wireless, LTE, Sales, Strategic Partnerships, 4G, Cellular Communications, UMTS, CDMA, Mergers & Acquisitions, Program Management, Contract Negotiation, Business Development, Customer Service, Microsoft Office, Mobile Devices, Wireless Networking, Social Media, Public Speaking, Sales Management, New Business Development
Education
University of Pittsburgh 1980 — 1984
Bachelor of Science (BS), Psychology
JMD Consulting Group, LLC June 2011 - Present
Federal Reserve Bank of Richmond/JMD Consulting Group August 2011 - May 2014
T-Mobile April 2000 - June 2011
SunCom Wireless April 2000 - February 2008
Philip Morris International December 1998 - April 2000
United States Marine Corps January 1991 - November 1998
Skills
Team Building, Management, Entrepreneurship, Small Business, Enterprise Software, Sales, Mobile Devices, Program Management, Coaching, Contract Negotiation, Start-ups, Leadership, Team Leadership, Telecommunications, Wireless, Negotiation, Unix Operating Systems, Mergers & Acquisitions, Project Management, System Administration, Strategy, Business Development, Strategic Partnerships, Enterprise Storage, IT Management, IT Service Management, IT Operations Management, IT Strategy, Enterprise Architecture, ITIL, Information Technology, Computer Network..., IT Infrastructure..., IT Project & Program..., IT Project Leadership, IT Service Delivery, Vendor Management, Cloud Computing, Integration, Product Management, Cross-functional Team..., Network Administration, Strategic Leadership, Technical Leadership, Managed Services, P&L Management, Leadership Development, Executive Management, Disaster Recovery, Storage Area Networks
Education
University of Phoenix
Management Information Systems, Information Technology
T-Mobile April 2011 - Present
Edelbrock Corporation August 2007 - June 2011
T-Mobile May 2002 - August 2007
Skills
Sales, Account Management, B2B, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Marketing Strategy, Negotiation, New Business Development, Process Improvement, Program Management, Retail, Sales Management, Sales Operations, Sales Process, Team Building, Team Leadership, Telecommunications
Education
University of Phoenix 2009 — 2012
Associate of Science (AS), Computer Programming
Republic Services Inc October 2012 - Present
AECOM March 2012 - Present
AECOM April 2009 - April 2012
T-Mobile September 2007 - April 2009
AT&T Mobility 1999 - 2007
Skills
SHRM, Employee Relations, EEOC, Performance Management, Legal Compliance, Compensation, FMLA, Benefits, HR Policies, Employment Law, Talent Acquisition, Training Delivery, Executive Coaching, Career Development, Compensation, Organizational..., Leadership Development, PeopleSoft, Organizational..., Employee Engagement, Talent Management, Succession Planning, Workforce Planning, Strategy, Change Management, Sourcing, Labor Relations
Education
University of Phoenix
BSBM
Boeing Commercial Airplanes January 2012 - Present
Manufacturing July 2011 - April 2012
Damar Aerosystems September 2009 - July 2011
T-Mobile October 2007 - May 2009
Liquid Controls July 2006 - June 2007
Exmark Manufacturing Company March 2004 - June 2006
Boeing August 1987 - April 2004
Education
University of Phoenix 2001 — 2006
BSIS, Information Systems
T-Mobile July 2006 - Present
T-Mobile USA 2006 - Present
Skills
Customer Experience, Multi-unit, Solution Selling, Direct Sales, Customer Retention, Cold Calling, Sales Operations, Sales Presentations, Customer Satisfaction, Sales Process, Sales, Contract Negotiation, Sales Management, Telecommunications, Salesforce.com, Wireless, Leadership, Account Management, Selling, Mobile Devices, Call Centers, B2B
Education
University of Phoenix 2004 — 2008
Bachelor's degree, Business Administration, Management and Operations
T-Mobile December 2000 - Present
Staff Leasing Inc. August 1997 - December 2000
Skills
Agile Methodologies, Telecommunications, Visio, Agile Project Management, Software Project..., Business Analysis, SDLC, Test Automation, Software Development, System Deployment, TCP/IP, Mobile Devices, Requirements Analysis
Education
University of Phoenix
MS
University of South Florida
Bachelor's degree, Management Information Systems
University of South Florida
Bachelor of Science (BS), Finance
Engineering Wireless Services January 2011 - Present
Engineering Wireless Services January 2008 - November 2009
T-Mobile 2008 - 2009
Nextel 1999 - 2002
Skills
Wireless, Telecommunications, GSM, LTE, 4G, Cellular Communications, Troubleshooting, CDMA, UMTS, 3G, Fiber Optics, RF Engineering, RF, WiFi, Edge, SS7, Switches, Backhaul, Wireless Broadband, Mobile Communications, Broadband, Optical Fiber, Wireless Networking, WCDMA, Integration, Network Design, Mobile Devices, EVDO, Network Optimization, 2G, GPRS, Transmission, Computer Network..., RAN, Testing, Ethernet, Leadership, BSS, Cabling, Optimizations, HSPA, Antennas, Networking, SDH, Mobile Technology, TDMA, Program Management, Project Planning, Core Network, T1
Education
University of Phoenix 2003 — 2006
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, 3.78
T-Mobile January 2012 - Present
T-Mobile September 2014 - January 2015
Toys R Us/Babies R Us July 2007 - January 2012
Circuit City July 2005 - July 2007
Best Buy September 2002 - July 2005
Future Shop 1997 - 1999
Skills
Team Building, Performance Management, Training, Store Management, Direct Sales, Inventory Management, Sales Operations, Recruiting, Retail, Merchandising, Loss Prevention, Forecasting, Pricing, Strategy, Time Management, Sales, Leadership
Education
Center for Creative Leadership
Leading Strategically
Center for Creative Leadership
Leading Teams for Impact
University of Phoenix 2008 — 2009
Management
Washington State University 2000 — 2002
Latest Media Consulting, Inc February 2005 - Present
Sungevity October 2013 - February 2014
Sungevity October 2013 - February 2014
REC Solar March 2012 - February 2013
RHA Inc September 2012 - January 2013
U.S. Census Bureau April 2010 - August 2010
Standard School District September 2004 - February 2005
T- Mobile June 2002 - June 2003
Heritage Christian School September 1998 - June 2001
Skills
BPI-Building Analist, NABCEP entry level..., OSHA10, Sales, Program Management, Social Media, Customer Service, Blogging, Analysis
Education
Kern Community College District - Clean Energy Power Tech/Solar Tech 2010 — 2011
certificate, Solar
University of Phoenix 2003 — 2007
Bachelor of Science Degree, Business/E-Business
Regional Occupation Center - Computer 1997 — 1998
T-Mobile September 2009 - July 2011
Starbucks Coffee Company January 2001 - September 2009
Starbucks Coffee Company January 2001 - 2004
Skills
Hiring, Inventory Control, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Inventory Management, Leadership, Loss Prevention, Management, Merchandising, P, Profit, Store Management, Team Building, Teamwork, Retail, Sales, Training, Visual Merchandising
Education
University of Phoenix
Business Management
A Company Inc. February 2011 - October 2013
T-Mobile July 2004 - April 2010
DirecTV November 1997 - April 2004
Skills
Troubleshooting, Customer Service, Telecommunications, Customer Experience, Call Centers, Customer Satisfaction, Customer Retention, Wireless
Education
University of Phoenix 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Accounting
T-Mobile June 2014 - Present
T-Mobile June 2011 - June 2014
T-Mobile October 2009 - June 2011
T-Mobile July 2003 - October 2009
T-Mobile December 2000 - July 2003
Skills
Telecommunications, Wireless, Cisco Technologies, Vendor Management, Testing, VoIP, Call Center, Troubleshooting, Avaya, Program Management, Call Centers, System Deployment, Wireless Networking, Technical Support, Mobile Devices, Enterprise Software, Cross-functional Team..., Data Center, MPLS, Service Delivery, IVR, IP, Networking, LAN-WAN, Unified Communications, Integration, SIP, Routers, Telephony, Video Conferencing, Managed Services, VPN, GSM, Network Engineering, Customer Experience, Cloud Computing, SharePoint, Ethernet, Security, Disaster Recovery, Network Architecture, ITIL, Servers, Network Design, Computer Network..., TCP/IP, Management, WAN, Unix, Switches
Education
University of Phoenix 2007 — 2010
Master, Information Systems
Western Washington University 1992 — 1995
Bachelor, Economics
Georgia-Pacific LLC March 2011 - Present
England Logistics LLC December 2010 - March 2011
HJ Heinz November 2004 - May 2009
T-Mobile February 2004 - November 2004
X Shadyside Health Club September 2000 - December 2003
Winchester Thurston School September 2000 - May 2003
Skills
Account Management, Marketing Strategy, Negotiation, Sales, Sales Management, Sales Operations, Trade Shows, Marketing, Competitive Analysis, Strategic Planning, Pricing, Key Account Management, New Business Development, Customer Service, Key Account Development
Education
University of Pittsburgh 1996 — 2000
BA, Communications
Aristocrat Technologies Inc April 2012 - Present
BMM Compliance October 2007 - March 2012
T-Mobile April 2006 - November 2006
Seminole Electric Cooperative September 2001 - December 2001
Skills
Manual Testing, Quality Assurance, Regression Testing, Testing, Gambling, Troubleshooting, Databases, Software Quality..., Project Planning, Test Automation, Test Planning, Project Management, Linux, SQL, Management, Online Gaming, System Testing, Leadership, Microsoft SQL Server, GSM, Visual Basic, Agile Methodologies, User Acceptance Testing, Test Cases, JIRA, Gaming, Test Management, Scrum, Black Box Testing, Agile Project Management, Defect Tracking, SDLC, Gaming Industry
Education
University of Phoenix 2008 — 2010
MBA, Technical Management
ITT Tecnical Institute 2005 — 2010
B.S, Information System Security
University of South Florida 1999 — 2002
B.S., Electrical Engineering
Chemp Energy Management LLC April 2014 - Present
T-Mobile December 2000 - May 2013
ShopLocal.com February 2000 - November 2000
Greater Seattle Chamber of Commerce July 1990 - January 2000
Southwest Savings & Loan 1983 - 1990
Skills
Telecommunications, Vendor Management, Wireless, Project Management, Program Management, Process Improvement, Management, Contract Negotiation, Cross-functional Team..., Team Leadership, Team Building, Mobile Devices, Strategic Planning, Change Management, Leadership
Education
Arizona State University
BS, Business Management
University of Phoenix
Master of Business Administration (MBA)
T-Mobile September 2015 - Present
T-Mobile January 2015 - August 2015
Independent Contractor October 2014 - December 2014
The RockFish Group (Independent Contractor) December 2012 - November 2014
Crystal Photography (Independent Contractor) June 2012 - December 2012
Discovery Depot Montessori January 2012 - May 2012
Peacock Family Center May 2011 - December 2011
Tolman Kirk Clucas, PLLC October 2010 - May 2011
City of Poulsbo January 2009 - October 2010
City of Poulsbo 2008 - 2008
Skills
SDLC, Project Management, Business Analysis, Visio, Integration, Requirements Gathering, User Acceptance Testing, Release Management, Banking, Social Media, Nonprofits, Access, Financial Analysis, Fundraising, Legal Compliance, Marketing, Marketing Communications, Social Media Marketing, Business Requirements, Software Testing Life...
Education
University of Phoenix 2001 — 2003
B.S., Computer Information Systems
Bainbridge High School
West Georgia Health System September 2010 - Present
T-Mobile September 2002 - September 2010
Skills
New Hire Orientations, Recruiting, Taleo, OSHA, Workers Compensation, Open Enrollment, Employee Benefits
Education
Currently attending Troy University MSHRM 2013 — 2014
Master of Science (MS), Human Resources Management/Personnel Administration, General
University of Phoenix 2008 — 2013
Bachelor's degree, BSB/HRM
T-Mobile September 2012 - Present
T-Mobile March 2011 - September 2012
Wyndham Vacation Ownership October 2008 - June 2010
Wyndham Vacation Ownership October 2003 - October 2008
Wydham Vacation Ownership February 2002 - October 2003
Wyndham Vacation Ownership October 2001 - February 2002
Skills
Avaya Technologies, Cisco Technologies, Telecommunications, Session Border..., Call Routing, SIP, VoIP, TDM, Networking, IVR, Predictive Dialers, ITIL v3 Foundations..., Lean Six Sigma, Troubleshooting, Technical Support, Call Centers, Customer Satisfaction, Customer Service, Vendor Management, Outsourcing, Integration, Analysis, Process Improvement, Management, Leadership, Mentoring, Call Center, Business Strategy, Coaching, Interviews, Project Planning, Customer Experience
Education
University of Phoenix 2008 — 2012
Bachelors of Science, Information Technology - Networking and Telecommunications, 3.98
University of Phoenix 2008 — 2010
Associates, Information Technology - Networking, 3.95
T-Mobile January 2012 - Present
Amazon 2010 - 2011
QUANTUM January 2007 - November 2010
WASHINGTON MUTUAL 2006 - 2007
CTX INC 2005 - 2006
AAMES HOME LOANS 2003 - 2005
CONSECO FINANCE, INC 2001 - 2003
McKESSON DRUG 1998 - 2001
Skills
Underwriting, Sales, Account Management, Forecasting, Salesforce.com, Loans, Strategic Planning, Team Building, Invoicing, Mortgage Lending, Finance, Accounting, Training, Leadership, Process Improvement, Financial Analysis, Management, Cross-functional Team..., Program Management, Data Analysis, Vendor Management
Education
University of Phoenix 1999 — 2003
MBA, Business Administration
University of Phoenix
B.S., Business Administration
Wells Fargo April 2012 - Present
T-Mobile January 2010 - April 2012
GEICO September 2006 - January 2010
Skills
Quotas, Wireless, M2M, Cellular Communications, Telecommunications, Customer Experience, Direct Sales, Customer Retention, Retail Sales, Mobile Communications, Customer Satisfaction, Mobile Devices, Call Center, Sales, Sales Operations
Education
University of Phoenix 2009 — 2013
Bachelor of Science (B.S.), Business
Mount Tabor High School 1995 — 1999
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
GE December 2011 - Present
Pacentro's July 2014 - Present
GE February 2011 - December 2011
GE May 2010 - December 2011
T-Mobile June 2008 - May 2010
Skills
Sales Operations, Sales, Pricing, Management, Persistence, Competitive Analysis, Training, Merchandising, Retail, B2B, New Business Development, Cross-functional Team..., Marketing, Six Sigma, Customer Service, Negotiation, Sales Management, Program Management, Business Strategy, CRM, Project Management, Green Belt, Operational Excellence, Process Improvement, Contract Negotiation, Problem Solving, Website Administration, Website Development
Education
University of Pittsburgh 2005 — 2010
Dual Degree BS/BA, Finance and Economics
T-Mobile May 2014 - Present
New Mexico Air National Guard September 2003 - Present
Skills
Social Networking, Business Analysis, Coaching, Data Analysis, Excel, Microsoft Office, Network Security, Photoshop, Photography, Research, Customer Service, Troubleshooting, Team Management, Wireless, Sales Process, Call Center, Problem Solving, Customer Relations, Blackberry, Computer Hardware, Telephone Skills, PowerPoint, Project Planning, Visio, Analysis, Telecommunications, Documentation, Wireless Networking, Customer Experience, Leadership, Software Documentation, Call Centers, Vendor Management, Windows
Education
Univeristy of Phoenix 2008 — 2011
BSIT/ISS
University of Phoenix 2007 — 2008
AAIT/N
T-Mobile November 2007 - Present
KeyLime Cove Indoor Waterpark Resort February 2008 - May 2011
Skills
Manufacturer's..., Import/Export, Entrepreneur
Education
University of Phoenix 2010 — 2012
Business Management and Marketing
T-Mobile October 2013 - Present
Wireless Advocates August 2011 - October 2013
Skills
Mobile Technology, Cellular Communications, Mobile Devices, Wireless, Customer Retention, Customer Experience, Customer Satisfaction, Direct Sales, Sales Operations, Sales, Sales Process, Telecommunications, Retail
Education
University of Phoenix-Houston Campus 2010 — 2014
Bachelor's degree, Accounting
Kroger July 2014 - Present
Kroger January 2010 - June 2014
Hattar Wireless authorized retailer of at&t Mobility October 2008 - January 2010
AT&T April 2007 - May 2008
T-Mobile March 2001 - November 2006
Skills
Procurement, PMO Services, Lean Six Sigma, Yellow Belt, CA Clarity, Microsoft Excel, Strategy, Process Improvement, Customer Service, Enterprise Software, SharePoint, Ariba, Business Objects, Microsoft Office, Project Portfolio..., Portfolio Management
Education
University of Phoenix 2009 — 2012
Bachelor of Science in Business, Accounting, GPA: 3.43
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Criminal Justice, GPA: 3.83
T-Mobile September 2007 - 2012
AT&T Mobility September 1999 - September 2007
Education
University of Phoenix 2002 — 2004
Bachelor's degree
T-Mobile July 2012 - Present
Nova Seafoods, Inc July 2012 - July 2012
Shalom House, Inc May 2012 - July 2012
The Cedars Nursing Care Center November 2010 - May 2011
Skills
Call Center, Customer Experience, Telecommunications, Customer Satisfaction, Customer Retention, Wireless, Avaya, Troubleshooting, Cellular Communications, Customer Service, Technical Support, Contact Centers, Blackberry
Education
University of Phoenix
M.H.A, Health Care Administration
University of Southern Maine
B.S, General Science
Metrotech dental 2012 - 2012
T-Mobile June 2008 - October 2011
Weyerhaeuser April 2001 - September 2007
Skills
Customer Service, Sales, Call Center, Computer Hardware, Computers, Software Installation, Consumer Electronics, Automotive, Driving License, Forklift Operator, machine operator, Industrial Safety, Teacher Training, Website Development, Safety Training Programs
Education
University of Phoenix 2002 — 2010
Bachelor of Science (BS), Information Systems Multimedia and Visual Communications
ITT Technical Institute - portland 1994 — 1996
Associate of Science (AS), Electrical and Electronics Engineering