Experience
CommNet Marketing, Inc.   January 2012 - Present
Dex One  August 2007 - December 2011
CommNet Marketing   November 2003 - August 2007
Verizon Information Services   June 2000 - November 2003

Skills
New Business Development, Customer Relations, Advertising Sales, Customer Acquisition, Sales, Business Strategy, Local Search, Lead Generation, Mobile Advertising, Interactive Marketing, Strategic Partnerships, Account Management, B2B Marketing, SEM, Advertising, Direct Mail, Customer Service, Email Marketing, Business Development, SEO, Direct Marketing, Selling, PPC, Sales Process, Online Marketing, Competitive Analysis, Management, Leadership

Education
Gannon University   1988 — 1994
Masters, MBA

Experience
VectorLearning  2015 - Present
Newsday Media Group  2013 - 2014
ALM  2013 - 2013
LivingSocial  2011 - 2013
ReachLocal  2010 - 2011
AT&T Advertising Solutions  2006 - 2010
LexisNexis  2004 - 2006
Verizon Information Services   2000 - 2004

Skills
Online Advertising, SEM, Online Marketing, Digital Media, Advertising, Direct Mail, Search, Territory, Advertising Sales, Lead Generation, Cold Calling, Consultative Selling, Customer Acquisition, Sales Process, Direct Sales, Salesforce.com, B2B, PPC, Solution Selling, Account Management, Sales Presentations, Sales Management, New Business Development, Google Adwords, Key Account Management, Direct Marketing, Sales Operations, Mobile Marketing, Digital Marketing, Strategic Partnerships, Social Media Marketing, Customer Retention, Market Planning, Marketing Strategy, Selling, Competitive Analysis, Sales Support, Contract Negotiations, Media Planning, B2B Marketing, Analytics, Social Networking, Social Media, Trade Shows, Marketing Management, SaaS, Start-ups, Product Development, Reputation Management, Online Sales

Education
City University of New York-College of Staten Island

Kingsborough Community College

Experience
Progressive Insurance  October 2014 - Present
Progressive Insurance  April 2007 - October 2014
Verizon Information Services   January 2006 - January 2007
Enterprise Rent-A-Car  February 2001 - December 2005

Skills
Business Development, Customer Service, Insurance, Sales, Leadership, Strategic Planning, Training, Business Analysis, Team Building, Microsoft Excel, Sales Management, Sales Operations, Business Strategy, New Business Development, Business Planning, Property & Casualty..., Marketing Strategy, Territory Analysis, Territory Management, Territory Development, Territory Account..., Sales Process, Sales Presentations, Data Analysis, Business Process..., Negotiation

Education
Furman University   1992 — 1996
Bachelor of Arts (BA), Business Administration and Management, General

Furman University   1992 — 1996
Bachelor of Arts (BA), Business Administration and Management, General

Experience
Verizon Information Services   May 1985 - December 2001

Skills
Cross-functional Team..., Leadership, Start-ups, Strategic Planning, Mergers & Acquisitions, Budgets, Tutoring, Curriculum Design, Qualitative Research, Curriculum Development, Differentiated..., Classroom Management, Classroom, Lesson Planning, Special Education, Teaching, Elementary Education, Educational Leadership, Smartboard, Teacher Training, Social Studies, K-12, RTI, Educational Technology, Literacy, Instructional Technology

Education
University of Virginia - Darden Graduate School of Business Administration
MBA

Dartmouth College
AB, Government

Experience
Verizon Wireless  March 2012 - Present
Verizon Wireless  February 2010 - March 2012
Verizon  July 2007 - February 2010
Verizon  August 2005 - July 2007
Buxton Company   June 2003 - July 2005
Verizon Information Services   June 2002 - October 2002
Dr. Nancy Bray, Psychologist in Private Practice   October 1997 - May 2000
J.C. Penney Company   February 1996 - August 1997
Movie Gallery, Inc.   May 1995 - February 1996

Skills
Cross-functional Team..., CRM, Telecommunications, MapInfo, Data Analysis, Analytics, Program Management, GIS, Business Development, Team Leadership, Training, Wireless, Product Management, Vendor Management, Segmentation, Process Improvement, Demographics, Market Research, Team Management, ESRI, Customer Service, Strategic Planning, Market Analysis, Marketing, Wireless Services, Geography, Business Intelligence, Mobile Technology, Mobile Applications, Mobile Devices, Competitive Analysis, Customer Analytics, Marketing Support, Product Development, Vendor Relations, Qualitative Market..., Quantitative Analysis, Fiber Optics, Retail Site Selection, Social Psychology

Education
Centenary College   2008 — 2010
MBA, Business and Marketing

University of North Texas   2000 — 2002
BS, Geography

Experience
Hearst Television  June 2015 - Present
Hearst Television  September 2004 - June 2015
KGMB9  October 2002 - September 2004
Verizon Information Services   September 2001 - September 2002
About.com  July 1999 - June 2001
WJAR-TV - NBC 10   April 1998 - July 1999
NBC Television Stations  January 1997 - April 1998
Harrington, Righter & Parsons   January 1996 - January 1997

Skills
Broadcast Television, Advertising, Television, Online Advertising, New Business Development, Marketing, Digital Media, Social Media Marketing, Social Media, Marketing Communications, B2B, Account Management, Digital Marketing, Marketing Strategy, Strategic Partnerships, Media Buying, Media Planning, Sales, Integrated Marketing, Broadcast, Advertising Sales, New Media, Media Relations, Brand Development, Mobile Marketing

Education
University of Florida   1992 — 1995
BS, Advertising

Flagler College   1991 — 1992

Experience
Dex Media, Inc.   May 2013 - Present
SuperMedia LLC  June 2007 - May 2013
Yellow Book USA  2004 - 2007
White Directory Publishers  2003 - 2004
Verizon Information Services   1996 - 2003
Media General - CENTRO Tampa - The Tampa Tribune - FCG Communications  1990 - 1996

Skills
Advertising Sales, Lead Generation, Online Advertising, Sales Presentations, PPC, Leadership Development, B2B, Direct Mail, Strategy, Advertising, Sales, New Business Development, Salesforce.com, Digital Marketing, Online Marketing, SEO, Search Advertising, Marketing Strategy, SEM, Marketing Management, Social Networking, Email Marketing, Cold Calling, Sales Management, Account Management, Customer Acquisition, Direct Marketing, Leadership, Selling, Mobile Marketing, Mobile Advertising

Education
Florida Metropolitan University

Experience
Internet Brands  August 2011 - Present
Chronology   January 2011 - Present
AT&T Advertising Solutions  April 2004 - June 2010
AT&T Yellow Pages, Sacramento and Oakland   January 2004 - January 2010
Verizon Information Services   September 1999 - January 2004
Verizon Information Services   January 1999 - January 2004
L.M. Berry Company   August 1993 - September 1999
L.M. Berry Company   January 1993 - January 1999

Skills
Advertising Sales, Advertising, Sales Management, Online Advertising, Lead Generation, Salesforce.com, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Leadership, Cold Calling, Sales, B2B, New Business Development, Product Development, SEM, Management, Account Management, Business Development, CRM, Customer Service, Google Adwords, Market Research, Marketing Strategy, Online Marketing, Sales Operations, Social Media Marketing, Strategic Partnerships

Education
Central Michigan University   1982 — 1984
B.A.A., Broadcasting and Public Communication

St Clair County Community College   1980 — 1982
Associate of Arts and Sciences (AAS), Broadcast Journalism

Central Michigan University
Bachelor of Applied Arts, Broadcasting and Public Communications

Experience
blueCross blueShield tex   February 2014 - Present
blueCross blueShield tex   December 2012 - Present
Wipro Technologies  January 2011 - December 2012
KelsoIT, LLC   August 2009 - January 2011
ITech Consulting Group, Inc  November 2007 - June 2009
Systemware Professional Services   January 2004 - October 2007
Verizon Information Services   August 2001 - December 2003
viaLink  January 2000 - August 2001
IMI Systems  January 1995 - January 2000
MCI  January 1993 - January 1995

Skills
Testing, Process Improvement, Business Analysis, Vendor Management, Project Management, Requirements Analysis, Program Management, Change Management, Integration, SDLC, MS Project, Quality Assurance, Test Automation..., Management Consulting, Executive-level..., Mainframe, Performance Testing, Security Testing, Agile Methodologies, Agile Project Management, Consulting, Cross-functional Team..., Governance, ITIL, IT Strategy, Outsourcing, Quality Center, Software Quality..., Test Automation

Education
Eastern Illinois University   1981 — 1985
BS

Experience
Walt Disney World  January 2015 - Present
Many Mansions Media   2012 - January 2015
Illustrated Visions   2010 - 2012
Verizon Information Services   August 2004 - July 2008

Skills
Pro Tools, Music Production, Audio Engineering, Audio Post Production, Audio Editing, Sound Design, Audio Mixing, Audio Processing, Songwriting, Logic Pro, Reason, Lyrics, Web Design, Flash, Photoshop, PHP, CSS, Logo Design, Dreamweaver

Education
Full Sail University   2010 — 2013
Bachelor of Science (BS), Music Production, 3.0

Experience
DexMedia ( formally Supermedia)   July 2005 - Present
Verizon Information Services   October 2001 - June 2005
Verizon Information Services   May 2001 - October 2001
NTD / Bell Atlantic / Verizon Information Services   January 1996 - January 2001

Skills
Management, Training & Development, Sales, Advertising, Online Advertising, SEO, SEM, Sales Management, Sales Operations, Salesforce.com, Team Building, New Business Development, Cold Calling, Sales Presentations, Leadership, Online Marketing, Training, Employee Training, Sales Process, Coaching, B2B Marketing, Lead Generation, CRM, Account Management, Social Media Marketing, Team Management, Client Presentation, Web Content

Education
Southern New Hampshire University
Marketing with concentration in Social Media Marketing

Camden County College
Associates, Liberal Arts & Science

Rutgers University – Camden
Liberal Arts and Sciences/Liberal Studies

Rutgers University-The State University of New Jersey-Camden
Liberal Arts and Sciences/Liberal Studies

Rutgers, The State University of New Jersey-Camden

Experience
FLS Transportation Services, Inc.   April 2014 - Present
HG Transport   May 2013 - March 2014
F.W. Ward & Sons Ltd.   January 2009 - August 2012
Trans-Pro Logistics  March 2006 - December 2008
Piedi Shoes   May 2004 - September 2005
Verizon Information Services   March 2002 - April 2004
Fido Solutions  October 1996 - March 2002
Bell  May 1994 - October 1996

Skills
Logistics, Transportation, Logistics Management, Warehousing, Shipping, Inventory Management, Warehouse Management, Transportation..., Distribution Center..., Materials Management, Supply Chain Management, Operations Management, Supply Chain, Inventory Control, Customer Service, Sales, Direct Sales, Outside Sales, GSM, Wireless, Trade Shows, Business, Self-starter, Self Management, Entrepreneurship, Italian, Key Account Management, Account Management, Key Account Development, Leadership, Negotiation, New Business Development, Packaging, Quality Assurance, Telecommunications, LTL, Truckload, 3PL, Trucking, Freight, Freight Forwarding, Sales Process, Cold Calling, Sales Management, Customer Satisfaction, Teamwork

Education
Dawson College   1985 — 1988
DEC, Social Sciences

Laurier Macdonald Comprehensive   1983 — 1985

Experience
Dex Media  July 2006 - Present
Verizon Information Services   September 2005 - July 2006

Education
California University of Pennsylvania
Master of Science, Business Administration

University of Pittsburgh
Bachelor of Science, Business Administration, Marketing

Experience
Verizon Wireless  November 2014 - Present
Cricket Wireless  June 2007 - November 2014
Verizon Communications  October 2005 - June 2007
Verizon Information Services   November 1986 - October 2005
Cole National  June 1985 - November 1986

Skills
Labor Relations, mediation, Mediation, Employment Law, Employee Relations, Talent Acquisition, Succession Planning, Recruiting, Deferred Compensation, Human Resources, Applicant Tracking..., Cross-functional Team..., Onboarding, Management, HRIS, College Recruiting, Leadership, Change Management, Negotiation, Strategic Planning, Sales, Workforce Planning, Coaching, Performance Management, Talent Management, PeopleSoft, Mergers & Acquisitions, Compensation & Benefit, FMLA, HR Policies, Sourcing, Employee Benefits, Vendor Management, Hiring, Strategic Partnerships, Policy, Customer Retention, Organizational..., Employee Engagement, Interviews, Strategy, New Hire Orientations, Organizational Design, Training, Employee Training, Benefits Administration, Temporary Placement, Technical Recruiting, Leadership Development, Personnel Management

Education
University of New Hampshire -- Peter T. Paul College of Business and Economics   1981 — 1985
BA, Business Administration

Rensselaer Polytechnic Institute   1993 — 1994
Management Leadership

Cornell University   1995 — 1997
Collective Bargaining

Experience
Idearc Media Corp.  December 2005 - April 2009
Verizon Information Services   June 1999 - December 2005
GSCA (Giant Screen Cinema Association)   February 1999 - January 2002
Protection One  June 1993 - February 1998

Education
Dallas Baptist University   2002 — 2007
B.A.S., Communications

Experience
Medi-Weightloss  June 2013 - Present
Overwaitea Food Group  June 2009 - July 2012
Yellow Pages Group / Groupe Pages Jaunes – Canada   March 2005 - December 2005
Verizon Information Services   December 1986 - November 2003

Skills
Project Management, Strategic Planning, Contract Negotiation, Change Management, Software Configuration..., Systems Analysis, System Design, System Testing, Quality Assurance, Test Management, Client Liaison, Client/server, Software Documentation, Technical Documentation, Problem Solving, Resource Management, Software Development, Software Quality..., Oracle SQL, PL/SQL, Oracle 9i, Release Management, Training Delivery, Large Scale Deployments, SQL, Oracle, Database Design, Leadership, Management, Analysis, Technical Support, Time Management, Team Building, IT Management, Customer Service, Microsoft Office

Education
Community College of the Air Force   1982 — 1983
Technical Training Certificate, Air Traffic Control Radar Specialist

St. Petersburg College

Experience
BeachyKeen CapeCod   October 2013 - Present
Wolters Kluwer Law & Business  March 2011 - September 2013
SuperMedia LLC  January 2010 - April 2011
Thomson Reuters Westlaw  January 2001 - November 2008
Yellow Book USA  April 2004 - November 2004
Verizon Information Services   January 1999 - January 2001
American Airlines  March 1997 - January 1999
TM Cellular & Paging   August 1995 - January 1997
New England Interviewing   January 1991 - July 1995
Thomson/Lawyer's Co-Operative Publishing Co.   January 1984 - December 1990

Skills
Contract Negotiation, Customer Relations, Customer Retention, Customer Satisfaction, Territory Planning, B2B Marketing, Workforce Management, Cold Calling

Education
Emmanuel College
BA, Economics

Johnson & Wales University
Associates Degree, Culinary Arts, CE Program

Experience
Bobbie Brogan Photo-Graphics   August 2004 - Present
Verizon Information Services   January 1999 - August 2004
Verizon Information Services   January 1999 - August 2004
Verizon Information Services   August 1994 - January 1999
Verizon Information Services   September 1997 - August 1998

Skills
Graphic Design, Photography, Advertising, Graphics, Illustrator, Adobe Creative Suite, Photoshop, Direct Mail, Digital Photography, InDesign, Project Management, Mac, Microsoft Office, Dreamweaver, Commercial Photography, Photojournalism, Training

Education
Denison University
BA, Communications and Minor in Photography

Antonelli Institute Of Photography
Associates, Photography

Experience
Premera Blue Cross  February 2015 - Present
Vertafore  February 2014 - September 2014
Dex Media, Inc.   October 2009 - March 2014
SuperMedia LLC  February 2009 - October 2009
Verizon Information Services   November 2004 - January 2009

Skills
Vendor Management, Leadership, Cross-functional Team..., Training, Management, Process Improvement, Project Management, Operations Management, Project Planning, Team Leadership, Strategy, Contract Management, Account Management, Team Building, Strategic Planning, Visio, PowerPoint, SharePoint, Microsoft Word, Microsoft Excel, Customer Retention, New Business Development, PeopleSoft, People Skills, Adobe Acrobat, Customer Satisfaction, Customer Support, Employee Management, Vendor Relationships, Video Production, MS Project, Offshore Management, Offshore Outsourcing, Offshore Operations, Disaster Recovery, Business Continuity..., Presentations, Reliability, Outsourcing Management, Third Party Vendor..., Operational Planning, VSEO, Customer Oriented, Cultural Awareness, Cultural Diversity, Invoice Processing, HD Video, Customer Experience, International Project..., Governance

Education
Dallas Baptist University   2011 — 2015
BAS, Communications

The George Washington University - School of Business   2010 — 2011
Associate Certification, Project Management

University of Phoenix   2002 — 2004
AAGS, General Studies

Experience
Outlook Consulting   April 2009 - Present
Cochise College  2012 - 2012
We Save Homes Arizona   November 2008 - February 2009
A-2-Z Handyman Network   November 2007 - November 2008
Idearc Media  November 2006 - May 2007
ypOne Publishing  October 2005 - May 2007
Verizon Information Services   October 2005 - November 2006
Encore Capital Group  March 2001 - August 2005

Skills
Account Management, Sales, New Business Development, Lead Generation, Salesforce.com, Sales Management, Customer Retention, Cold Calling, Online Advertising, Customer Service, Advertising, Selling, Marketing Strategy, Marketing, Sales Process, Team Leadership, Strategic Planning, Coaching, Management, Team Building, B2B, Online Marketing, Training, CRM, Direct Marketing, Contract Negotiation, Strategic Partnerships, Customer Satisfaction, Sales Operations, Social Media Marketing, Leadership, Negotiation, Social Media, Cross-functional Team..., Strategy, Forecasting, Business Planning, Leadership Development, Operations Management, Market Research, Retail, Public Speaking, Customer Acquisition, Call Centers, Business Strategy, Digital Marketing, Market Planning, Recruiting, Budgets, Competitive Analysis

Education
Cochise College   2010 — 2012
AAEE, Education

Cochise College   2009 — 2010
AGS, General Requirements

Experience
Department of social health and services   December 2012 - Present
Providence Health & Services  October 2011 - Present
Friendly Computers  August 2002 - June 2007
Verizon Information Services   February 1990 - March 1998

Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Strategic Planning, Project Management

Education
Capella University   2008 — 2010
Master's degree, Human Services, General, 4.0

California State University-San Bernardino   2004 — 2007
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies

Experience
Red Curtain Foundation for the Arts   June 2007 - Present
North County Outlook   August 2007 - July 2014
Verizon Information Services   May 1998 - March 2007
Historic Everett Theatre   1992 - 2001

Skills
Editing, Newspapers, Newsletters, Journalism, Publishing, Editorial, Advertising, Graphic Design, Newspaper, Publications, Writing, Copy Editing, Press Releases, Community Outreach, Media Relations, Storytelling, Social Media, Proofreading, Copywriting, Creative Writing, Marketing, Feature Articles, Nonprofits, New Media, AP Style, Public Speaking, Layout, Publicity, Technical Writing, Facebook, Fundraising, Public Relations, News Writing, Social Media Marketing, Social Networking, Blogging, Interviewing, Freelance Writing, Marketing Communications, Content Management, Direct Mail, Digital Media, Nonprofit management, Show Production, Community Theatre, Volunteer Management

Education
City University of Seattle   2002 — 2006
BS, Communications

Experience
Anne Arundel Community College  January 2011 - Present
Practice Hospitality, Inc.   2011 - Present
The Community College of Baltimore County  January 2013 - October 2013
Hospitality Lodging Investors, LP  March 2001 - May 2013
Gettysburg Convention & Visitors Bureau   July 2005 - February 2013
Stratford University  June 2012 - July 2012
Verizon Information Services   January 2000 - December 2000
Sears, Roebuck and Co.   October 1989 - January 2000

Skills
Hospitality Consulting, Hospitality, Hotel Management, Tourism, Hospitality Management, Promotions, Micros, hospitality education, Hotels, Hospitality Industry, Event Management, Management, Customer Satisfaction, Event Planning, Food & Beverage, Restaurants, Catering, Training, Front Office, Leadership, Revenue Analysis, Business Planning, Customer Service, Marketing, Meeting Planning, Public Relations, Recruiting, Restaurant Management, Resorts, Sales, Strategy, Team Leadership, Trade Shows, Time Management, Budgets, Organizational..., Human Resources

Education
Walden University   2015 — 2018
Doctor of Business Administration (D.B.A), Leadership

Lebanon Valley College   2011 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, General

Eastern University   1997 — 1999
BA, Organizational Management

Penn State University   1993 — 1993
Letters, Arts, Sciences

Lancaster Bible College   1990 — 1992
AS, Bible, Christian Education

Experience
Green Acupuncture & Integrative Medicine   June 2013 - Present
The Green Family   June 2012 - Present
Vi at Lakeside Village, formerly Classic Residence by Hyatt at Lakeside Village   August 2007 - June 2012
Classic Residence by Hyatt in Plantation   April 2006 - August 2007
Classic Residence by Hyatt in Boca Raton   October 2005 - April 2006
Verizon Information Services   January 2005 - September 2005

Skills
Networking, Program Development, Team Building, Lead Generation, Marketing, Public Speaking, Community Development, Healthcare, Strategic Planning, Fundraising, Marketing Strategy, Hospitals, Event Planning, Public Relations, Marketing Communications, Leadership, Elder Care, Wellness, Seniors, Long-term Care, Social Media, Alzheimer's disease, Sales, Email Marketing, Social Networking, Nursing, Medicare, Advertising, Social Media Marketing, Nonprofits, Community Outreach, Event Management, Healthcare Management, Home Care, Medicaid, Managed Care, Customer Service, Residential Homes

Education
Florida Atlantic University
BS, Marketing

Spanish River High School

Experience
Publicis Touchpoint Solutions  March 2015 - Present
VITAS Healthcare  February 2012 - February 2015
Victory Pharma  2008 - 2011
Florida Career College  December 2005 - June 2007
Verizon Information Services   December 2003 - August 2005

Skills
Recruiting, Sales, Account Management, Cold Calling, Higher Education, Community Outreach, Coaching, Healthcare, Human Resources, Leadership, Leadership Development, Managed Care, Marketing, Pharmaceutical Sales, Product Launch, Sales Operations, Sales Presentations, Team Building, Time Management, Training

Education
University of Phoenix   2001 — 2003
M.B.A., Business/ Technology Management

California University of Pennsylvania   1995 — 1999
B.A., Theater

Experience
Volico Hosting (Client)   June 2013 - June 2015
tw telecom, inc.   April 2010 - March 2013
Level 3 Communications  December 2008 - April 2010
AdvanceTec Industries   February 2004 - December 2008
Verizon Information Services   October 2002 - February 2004
Frontier Communications  1995 - 1998

Skills
Sales Process, Business Development, Training, Strategic Partnerships, Account Management, Marketing Strategy, Sales, Sales Management, Salesforce.com, Sales Operations, Coaching, New Business Development, Direct Sales, Solution Selling, Strategic Planning, VoIP, B2B, Professional Services, Vendor Management, Call Centers, Project Management, Outsourcing, Cloud Computing, Customer Retention, Team Building, Telecommunications, Selling, Management, Strategy, Lead Generation, Managed Services, Marketing, Cross-functional Team..., Leadership, Product Marketing, Product Management, Business Strategy, Analysis, Management Consulting, Sales Presentations, SaaS, Program Management, Business Planning, Cold Calling, CRM, Networking, Competitive Analysis, Team Leadership, Start-ups, Contract Negotiation

Education
Florida Agricultural and Mechanical University   1986 — 1993
BS, History

Gibbs High School   1983 — 1986
College Prep

Experience
Intuitive Massage Center of Clearwater   December 2014 - Present
Massage Therapist  July 2007 - Present
Nielsen Media Research  December 2007 - April 2009
Verizon Information Services   July 1995 - November 2003
Franklin Templeton Investments  August 1989 - July 1995
American Heritage Life Insurance Company  February 1978 - June 1989

Skills
Therapeutic Massage, Stress, Reiki, Massage Therapy, Deep Pressure Massage, Sports massage, Bodywork, Stretching, Geriatric Massage, Therapeutic Light Touch, Customer Service, Wellness, Yoga

Education
Florida Metropolitan University   2006 — 2007
Diploma/Certificate, Massage Therapy

Florida Community College at Jacksonville
Information Technology

Jones Business College at Jacksonville
Information Technology

Experience
Dex Media, Inc.   2008 - Present
Idearc Media  October 2007 - August 2008
Verizon Information Services   2006 - 2008
Verizon  2005 - 2007
GTE/Verizon  1998 - 2000
GTE Directories  1993 - 1998

Skills
Competitive Analysis, Merchandising, Mergers, Advertising Sales, Sales Management, Mergers, Advertising..., Operations Management, Account Management, Marketing Strategy, Cross-functional Team..., Solution Selling, Product Management, Advertising, Negotiation, Business Development, New Business Development, Online Marketing, Selling, Customer Satisfaction, SEM, Process Improvement, Salesforce.com, Budgets, Management, B2B, Online Advertising, Lead Generation, Coaching, Marketing, Mergers & Acquisitions, Marketing Management, Digital Marketing, Leadership, Cold Calling, Sales, Analytics, Market Planning, Sales Presentations, Program Management, Training, Product Development, Team Leadership, Key Account Management, Sales Process, Customer Retention, Direct Marketing, Business Intelligence, Direct Sales, B2B Marketing, Entrepreneurship

Education
Dallas Baptist University   2006 — 2011
Bachelor of Business Studies, Business

Eckerd College   1989 — 1990
Certificate, Paralegal Studies

St. Petersburg College   1984 — 1987
none, Art and Law

Largo High

Experience
InvestCloud, Inc.   May 2015 - Present
Insight  March 2013 - May 2015
Barbeau Enterprises Inc  May 2012 - March 2013
Kforce Inc  May 2012 - August 2012
Verizon Information Services   September 2006 - October 2007
Bright House Networks  February 2005 - August 2006

Skills
Program Management, Microsoft Excel, Microsoft Office, Account Management, Business Analysis, Leadership, Project Management, Team Leadership, Sales, Management

Education
Colorado Technical University
Bachelor of Science in Information Technology, Software Application Programming, Freshman

Experience
Aetna  August 2009 - Present
Coventry Health Care, an Aetna Company  January 2008 - August 2009
Staff Masters Inc   August 2007 - January 2008
Verizon Information Services   September 2005 - January 2007
Club One Express   December 2004 - September 2005
Pro-Adjuster Chiropractic Clinic   February 2004 - December 2004
Health Club at Southpointe   December 2002 - February 2004

Skills
Insurance, PPO, Network Development, HMO, Above-average Problem..., Extraordinary Oral &..., Account Management &..., Promotional Events &..., Media Relations &..., Staff & Client Training, Communication Skills, Healthcare, Management, Recruiting, Sales, Analysis, Training, Team Building, Strategic Planning, Public Speaking, Process Improvement, Marketing, Managed Care, Leadership, Health Insurance, Customer Service, Account Management

Education
California University of Pennsylvania
Bachelor of Science (B.S.), Sport Management

Experience
EKM Consulting Services   2002 - Present
Mode Transportation  2006 - June 2014
Exel Transportation  October 2006 - April 2011
Verizon  1984 - 2006
Verizon Information Services   1984 - 2004
GTE Directories  1984 - 2003
GTE Directories/CDSC/Bell Atlantic   1988 - 1991

Skills
Sales Operations, Leadership, Sales Management, Management, Training, Sales, Logistics, Strategic Planning, 3PL, Selling, Marketing, Account Management, Transportation, Supply Chain, Operations Management, Pricing, Transportation..., New Business Development, Negotiation, Customer Service, Process Improvement, Team Building, Contract Negotiation, Microsoft Office, Customer Satisfaction, Marketing Strategy, Coaching, LTL, PowerPoint, Container, Strategy, P&L Management, Program Management, Team Leadership, Business Strategy, Product Development, Business Planning, Team Management, Continuous Improvement, Salesforce Training, Customer Relations, Problem Solving, Consultative Selling, Sales Support, Strategy Development, Creative Writing, Blogging, Advertising Strategies, Brand Development, Social Media...

Education
Clarion University of Pennsylvania   1977 — 1978
B.S., Secondary Education, English, Writing & Comm. Arts, 4.0

Houghton College   1975 — 1977
Bachelor of Science (BS), English, Secondary Education

Linda's Doula Training Classes   2005 — 2005

Academy High School   1972 — 1975
Academic, Academic, College Prep, Advanced Placement

St Benedict's Academy   1979 — 1980
English teacher

Experience
SNL Financial  June 2015 - Present
SNL Financial  May 2014 - May 2015
SunTrust Bank  September 2010 - May 2014
SunTrust Bank  2008 - 2010
Verizon Information Services   2005 - 2006

Skills
Branch Banking, Retail Banking, Commercial Banking, Mortgage Lending, Cash Management, Financial Modeling, Cross Selling, Credit, Small Business Lending, Lines Of Credit, Investments, Banking

Education
Morehouse College   2001 — 2005
BA, Business Administration Marketing

Dartmouth College   2003 — 2004
Domestic Exchange Program

Experience
BLUEZ BROTHAZ ENTERTAINMENT LLC / Q BEATS ENT   June 1993 - Present
Sonar Nightclub   June 2008 - May 2011
Liberty Heights Health and Rehab   July 2009 - December 2010
Sage Payment Solutions  November 2007 - July 2008
PREMIER FINANCIAL COMPANY   July 2006 - August 2007
AXIS TITLE GROUP   September 2005 - February 2006
GENERAL LENDING, LLC   June 2003 - March 2005
Verizon Information Services   December 1996 - October 2000

Skills
Sales, Marketing Strategy, Promotions, Entertainment, Cold Calling, Customer Service, Customer Satisfaction, Customer Retention, Mortgage Lending, Advertising, Investment Advisory, Investment Strategies, Direct Sales, Telemarketing, Telephone Manner, Photoshop, Phone Etiquette, DJ, Wedding DJ, Event Planning, Coordinating Events, Concert Production, Deejaying, Direct Marketing, Street Marketing, Negotiation, Contract Negotiation, Strategic Negotiations, Concerts, Performing Arts, Talent Booking, Tour Booking, Analysis, Business Analysis, Market Analysis, Business Development, Business Strategy, Outside Sales, Loan Origination, Lead Generation, Microsoft Office, Final Cut Pro, Serato, Music Industry, Mac OS X, Problem Solving, Microsoft Excel, Microsoft Word, Account Management, Territory Management

Education
Morgan State University   1989 — 1994
Industrial Engineering

Drexel University   1988 — 1989
Architectural Engineering

Baltimore Polytechnic Institute   1984 — 1988
High School Diploma, Engineering

Experience
OfficeMax  January 2012 - March 2014
Elavon, Inc.   May 2005 - September 2011
Verizon Information Services   April 2004 - May 2005
Pinnacle Media  October 2003 - January 2004
Bennett's Business System's   November 2002 - October 2003
The Employment Guide  June 2000 - November 2002

Skills
Cold Calling, Solution Selling, Sales Operations, Sales, New Business Development, CRM, Training, Business Development, Direct Sales, Advertising, Selling, Sales Presentations, Leadership, Recruiting, Account Management, Sales Process, B2B, Event Management, Event Planning, Retail, Management, Marketing, Salesforce.com

Education
Jacksonville University   1995 — 1998
Bachelor of Arts, Communications and Dance

Dean College   1993 — 1995
AA, Dance

Brockton High School   1989 — 1993
High School Diploma

Experience
Our Town of Greater Cincinnati   April 2005 - Present
Verizon Information Services   1901 - 1901
Cincinnati Magazine  1901 - 1901

Skills
Advertising, Direct Mail, Social Media Marketing, Online Advertising, B2B, Direct Marketing, Brand Development, Email Marketing

Education
Eastern Kentucky University
Communications / English

Northern Kentucky University
BS, Communications / English

Experience
Dex Media LLC (Formerly Idearc Media, Supermedia, Verizon, GTE)   January 2013 - Present
SuperMedia LLC (formerly Idearc Media, Verizon, GTE)   July 2010 - January 2013
SuperMedia (formerly Idearc Media, Verizon, GTE)   December 2008 - July 2010
Verizon Information Services   November 2000 - December 2008
GTE Communications  January 1997 - November 2000
GTE Directories Corp  June 1985 - January 1997

Skills
Account Management, Salesforce.com, Management, Lead Generation, Vendor Management, Project Management, CRM, Cross-functional Team..., Marketing Strategy, Online Advertising, Process Improvement, Leadership, Advertising, Team Leadership, Team Building, Product Marketing, Program Management, Sales, Business Development, Strategy, SEM, Sales Presentations, Integration, Business Analysis, New Business Development, New Team Development, SOX Compliance, Relationship Management, Expense Reduction, Process Integration, Merger Integration

Education
Dallas Baptist University   1998 — 2000
Bachelor's degree, Business Administration, Management and Operations, 3.89

Experience
Olympus Corporation of the Americas  November 2013 - Present
Lifetouch  September 2013 - November 2013
SuperMedia LLC  June 2011 - March 2013
Sportography  April 2011 - August 2011
SuperMedia LLC  2004 - 2010
Verizon Information Services   2000 - 2004

Skills
Advertising, Graphic Design, Dreamweaver, Direct Mail, Illustrator, InDesign, Adobe Acrobat, Social Media, Photoshop, Social Media Marketing, Digital Photography, Online Advertising, MS Office Applications, MS Outlook, QuarkXPress, Management, Hiring, Employee Training, Motivation, Goal Setting, Setting Priorities, Deadline Driven, Managing Deadlines, Salesforce.com, PowerPoint, Marketing, Microsoft Office, SEM, Advertising Sales, Presentations, Recruiting, Logo Design, Time Management, Email Marketing, Direct Marketing, Magazines, Social Networking, Interviews, Adobe Creative Suite, Digital Marketing, Facebook, Online Marketing, Google Adwords, Web Design, PPC, SEO, Brochures, Marketing Communications, Blogging, Photography

Education
School of Visual Arts   2009 — 2009
N/A, 12 Weeks of intensive courses on: Introduction of Web Language

CUNY New York City College of Technology   1996 — 1998
A.A.S., Art & Advertising Design

Portugal   1979 — 1986
High School

Experience
Verizon Information Services   Data Center Operations -WestVerizonJanuary 1979 - June 2012
Verizon Communications  1994 - June 2011
Verizon  1985 - 1994

Skills
Data Center, Unix, Servers, Network Administration, Operating Systems, Hardware, Networking, HP-UX, AIX, Cloud Computing, Disaster Recovery, Virtualization, ITIL, Telecommunications, Security, Cisco Technologies, Storage, VoIP, IT Strategy, IT Service Management, IT Operations, Integration, Troubleshooting, HP, System Deployment, IT Management, Managed Services, IBM AIX

Education
University of Phoenix   1992 — 1994
BSBA, Business Administration

Cerritos College   1987 — 1990
AS, Economics

Experience
IHS  October 2008 - Present
Verizon Information Services   June 1995 - October 2008

Skills
Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, B2B, Digital Marketing, Email Marketing, Lead Generation, Business Development, SEM

Education
Canisius College   1989 — 1992
Bachelor's degree, Economics

Williamsville North High School

Experience
Star2Star Communications, LLC  June 2015 - Present
Star2Star Communications, LLC  July 2013 - May 2015
Burstek   January 2008 - July 2013
Gartner  September 2006 - January 2008
Convergent Search Group   January 2004 - August 2006
Verizon Information Services   May 2002 - December 2003
VAI/ComputerLand of Pittsburgh   1995 - 2002

Skills
Account Management, Client Services, Solution Selling, New Business Development, Lead Generation, Telecommunications, Sales Management, Cloud Computing, Financial Services, Security, Storage, Salesforce.com, Selling, Strategic Partnerships, Direct Sales, Virtualization, Sales Process, SaaS, Networking, Professional Services, Enterprise Software, VoIP, Network Administration, Unified Communications, Managed Services, Go-to-market Strategy, Channel Partners, Cold Calling

Education
Carnegie Mellon
Bachelor of Arts, Professional Writing

Experience
Corinthian Colleges Inc.  October 2003 - Present
Corinthian Colleges Inc.  October 2003 - Present
Corinthian Colleges Inc.  October 2003 - Present
Arch Wireless  March 2003 - October 2003
Snelling & Snelling Personnel Services   August 2002 - November 2002
Verizon Information Services   September 2001 - August 2002
Jack Henry & Associates  March 2000 - August 2001

Education
Florida Metropolitan University   2006 — 2008

Experience
Dex Media, Inc.   May 2013 - Present
SuperMedia LLC  July 2010 - May 2013
SuperMedia LLC  April 2009 - July 2010
Verizon Information Services   2005 - 2009

Skills
HRIS, Incentive Programs, Human Resources

Education
Dallas Baptist University   2000 — 2002
MBA, MIS

The University of Texas at Arlington
Bachelor of Science, Accounting

Experience
G6 Hospitality LLC  August 2013 - Present
FleetPride  November 2010 - July 2013
AmeriscourceBergen Specialty Group   March 2006 - September 2010
Verizon Information Services   July 1998 - February 2006

Skills
Access, Process Improvement, PeopleSoft, Forecasting, Vendor Management, SDLC, Customer Service, Training, Logistics, Credit Analysis, Cost Control, Business Analysis, Procurement, Business Process..., Billing Systems, Accounts Receivable, Cost Accounting, Pricing, Management, Software Documentation, Systems Analysis

Education
Dallas Christian College   2002 — 2004
Bachelors of Science, Business Management

Dallas Christian College
Bachelor of Science degree, Business Management

Experience
Reliant Transportation  October 2014 - Present
Comdata  January 2008 - September 2014
ARAMARK Refreshment Services  February 2004 - December 2007
Freightquote.com  June 2003 - February 2004
Verizon Information Services   March 2002 - June 2003
Primedia  1998 - 2002

Skills
Sales Management, B2B, Account Management, Consultative Selling, New Business Development, Cold Calling, Salesforce.com, Negotiation, Direct Sales, Selling, Solution Selling, Contract Negotiation, Online Marketing, Team Leadership, Forecasting, Coaching, Microsoft Office, Sales Presentations, Sales Process, Advertising, Outlook, Excel, PowerPoint, Word, Customer Retention, Team Building, Sales Operations, Sales, Customer Satisfaction, Customer Service

Education
Emporia State University   1992 — 1998
Bachelor of Science, Psychology

Nemaha Valley High School   1988 — 1992

Experience
ProPoint Graphics  December 2013 - December 2014
FindLaw, a Thomson Reuters business  January 2011 - July 2013
FindLaw, a Thomson Reuters business  January 2010 - January 2011
PR Newswire  June 2004 - July 2009
PR Newswire  January 2005 - December 2005
Verizon Information Services   January 2003 - December 2003
Porter LeVay & Rose   November 2001 - December 2002
Porter LeVay & Rose   March 2001 - November 2001
Citigate Dewe Rogerson  March 2000 - March 2001
Financial Relations Board  March 1998 - February 2000

Skills
New Business Development, Social Media Marketing, Selling, Business Strategy, New Media, SEO, Digital Marketing, Strategic Consulting, Consultative Selling, Online Marketing, Social Media, Website Development, Marketing Strategy, Marketing Communications, Product Marketing, Email Marketing, Advertising Sales, Sales Management, Direct Sales, Financial Markets, Sales Support, After Sales Support, Financial Reporting, Legal Marketing, Legal Consulting, MBA, Social Media Monitoring, Social Media Development, Social Media Relations, Social Networking, Website Promotion, Search Engine..., Search Engine..., Investor Relations, Problem Solving, Online Advertising, Customer Service, Sales, Sales Operations, B2B, Lead Generation, Public Relations, Corporate Communications, Salesforce.com, SEM, Management, PPC, Web Marketing, Social Media Measurement, Web Analytics

Education
Fordham University - Graduate School of Business Administration   2009 — 2011
MBA, General Management

Radford University
BS, History

Experience
Movad   August 2012 - Present
Strata Company/Insights Direct Inc   December 2003 - September 2009
Verizon Information Services   January 2000 - November 2003
Venture Direct Worldwide  January 1996 - January 1999
Federal Buyers Guide   January 1994 - January 1995
Time Distribution Services  January 1991 - January 1994
Masland Carpets Inc   January 1988 - January 1990

Skills
Account Management, Sales, Marketing Strategy, Sales Management, B2B, Direct Marketing, Business Development, Customer Service, Negotiation, Direct Mail, Project Management, Leadership, New Business Development, Marketing, Marketing Communications, Solution Selling, Selling, Sales Operations, CRM

Education
Denison University   1984 — 1988
Bachelor of Arts (BA), History

Conestoga High School   1981 — 1984

Experience
Wolters Kluwer Law & Business  August 2011 - Present
Paige Promotions   2000 - Present
Dutchess BOCES  July 2009 - September 2010
Fedway Imports   2005 - 2009
Stage 2/Eventive Marketing   2005 - 2007
Verizon Information Services   2001 - 2005
PAETEC  2000 - 2001
PageNet  1998 - 2000
The Bronx Chamber of Commerce  1996 - 1998
National Data Corporation  1993 - 1995

Skills
Trade Show Management, Customer Relations, Analysis, Planning, Profitability, Illustration, Photography, Negotiation, Strategic Planning, Research, Process Improvement, Microsoft Office, Coordination, Corporate Identity, Event Planning, Product Development, Excel, Merchandising, Radian6, Microsoft Excel, Project Planning, Customer Service, Profit, Trade Shows, Press Releases, Marketing, New Business Development, Advertising, Marketing Communications, Social Media Marketing, Event Management, Online Marketing, Leadership, Public Relations, Social Networking, Training, Entrepreneurship, Management, Social Media, Program Management, Account Management, B2B, Sales, Competitive Analysis, Strategic Communications, Editing, Newsletters, Budgets, Sales Operations, Selling

Education
Mount Saint Mary College
BA, Public Relations

Dutchess Community College
Associate of Arts and Sciences (AAS), Business Administration

Dutchess Community College
Associate of Science (A.S.), Communication and Media Studies

Townsend Harris High School at Queens College   1985 — 1989
Regents Diploma, Humanities

Experience
Hartford Steam Boiler  February 2014 - Present
Northern Trust Corporation  September 2013 - January 2014
1WorldSync  June 2013 - August 2013
Sears Holdings Corporation  October 2011 - April 2013
Farmers Insurance  May 2009 - August 2011
BNY Mellon  January 2008 - December 2008
Fidelity Investments  June 2007 - December 2007
IBM  January 2006 - June 2007
Capital One Auto Finance  July 2005 - December 2005
Verizon Information Services   May 2004 - July 2005

Skills
Project Management, Program Management, Gap Analysis, SDLC, Agile Project Management, C++, Java, XML, XSLT, Oracle 9i, Hadoop, Oracle Application..., MS Project, CMM, Scrum, HTML, Visio, Rational Software..., Mercury Tools, SWOT analysis, Cost Benefit, Mainframe, Microsoft Project, Business Analysis, Oracle, Project Portfolio...

Education
Cornell University   2014 — 2015
Certificate, Executive Leadership (ETC:03/15)

Michigan State University   2000 — 2002
Master's degree, Environmental Engineering Technology/Environmental Technology, 3.4

Maharshi Dayanand University   1995 — 1999
Bachelor's degree, Chemical Engineering, 3.6

Experience
CCI Training Center  April 2009 - September 2009
Océ NORTH AMERICA  October 2008 - April 2009
The Dallas Morning News  October 2007 - September 2008
Idearc Media  January 2006 - October 2007
Verizon Information Services   October 2005 - January 2006
BellSouth  September 2004 - September 2005

Education
Dillard University   1996 — 2001
B.A., Mass Communications

Experience
Dex Media  May 2013 - Present
SuperMedia LLC  June 2002 - Present
Verizon Information Services   1999 - 2002
Verizon - Information Services  July 1996 - August 1999

Skills
Management, Leadership, Budgets, Contract Negotiation, Strategy, Financial Analysis, Competitive Analysis, Strategic Planning, Sales, Cross-functional Team..., Salesforce.com, Vendor Management, Forecasting, B2B, Sales Management, Project Management, Team Leadership

Education
The University of Dallas   1987 — 1990
MBA, Corporate Finance, 3.6 GPA with Honors

Ferris State University
Bachelor's degree, Accounting and Finance, 3.5

Experience
Blue Cross and Blue Shield of North Carolina  2004 - Present
BCBSNC  2004 - Present
Verizon Information Services   July 2000 - November 2003
GTE  1998 - 2000
GTE  1996 - 1998
GTE  1992 - 1996
Durham Public Schools  1971 - 1992

Education
Duke University
Master's, English, Education

Vanderbilt University
BA, History, English

Experience
Aecon Concessions, a division of Aecon Construction Group Inc.   August 2005 - Present
Verizon Information Services   September 2004 - August 2005
Aecon Group Inc.  September 2002 - August 2004
Young Drivers of Canada  August 1998 - August 2002

Skills
Project Coordination, Executive Office..., Executive Support, Internal Communications, Marketing Communications, Event Planning, Public Relations, Office Administration, Event Management, Strategic Communications, Human Resources, Process Scheduler, Budgets, Time Management, Contract Management, Project Management, Meeting Planning, Project Planning, Social Media Marketing, Training, Office Management, Administrative..., Outlook, Teamwork, Employee Relations, Social Networking, Administrative..., Proposal Writing

Education
Ryerson University   2003 — 2004
Public Relations

Centennial College   1992 — 1995
Business Administration - Accounting and Financial Management

Experience
Alexander Eye Institute   November 2012 - Present
Names and Numbers  October 2010 - February 2012
BlueWave Mobile, LLC   January 2010 - January 2011
SunShine Pages  January 2008 - September 2009
Phone Directories Company  March 2005 - July 2007
Verizon Information Services   2003 - 2004
The User Friendly Phone Book  2002 - 2003
Consolidated Communications Directories  1992 - 1997

Skills
Online Advertising, SEM, Cold Calling, Lead Generation, Sales, Advertising, B2B, Marketing, Advertising Sales, Account Management, Marketing Strategy, Social Media Marketing, Leadership, Online Marketing, Sales Process, Mobile Marketing, Selling, Sales Management, New Business Development, Sales Presentations, Start-ups, SEO, Sales Operations, Market Planning, Salesforce.com, Email Marketing, Digital Marketing, Direct Sales, Direct Marketing, Strategic Planning, Marketing Communications, PPC, Customer Retention

Education
Carroll University   1972 — 1976
BS, Psychology

Experience
The Rodon Group   March 2012 - Present
Habitat for Humanity Bucks County   2009 - Present
Shenanigangs - Whimsical Art for the Young at Heart   2010 - 2013
Homestead Coffee Roasters   February 2009 - April 2012
Idearc Media  March 1986 - January 2009
IDEARC MEDIA  1986 - 2008
Idearc Media  1986 - 2008
Verizon  1986 - 2008
Verizon Yellow Pages  2000 - 2007
Verizon Information Services   1986 - 2005

Skills
Marketing Communications, Marketing Research, Social Media Marketing, Online Advertising, SEM, Marketing Strategy, Direct Marketing, B2B, Competitive Analysis, Lead Generation, Product Marketing, Email Marketing, B2B Marketing, New Business Development, Advertising, Account Management, Product Management, Salesforce.com, Marketing Management, Product Development, Trade Shows, Market Research, Sales Management, Selling, Social Media, Management, Public Relations, Marketing, Cross-functional Team..., Leadership, Sales, Strategy, Market Planning, Online Marketing, Strategic Partnerships, Web Marketing, Digital Marketing, Brand Development, Integrated Marketing, CRM, SEO, E-commerce, Brand Management, PPC, Sales Presentations, Mobile Marketing, Web Analytics, Start-ups, Customer Acquisition, Google Adwords

Education
Drexel University
BS, Design and Merchandising

St. Joseph's University
Business

Experience
Pace University  June 2014 - Present
Pace University  September 2013 - May 2014
Pace University  March 2010 - July 2013
Pace University  January 2007 - March 2010
Verizon Information Services   October 1987 - November 2003

Skills
Curriculum Design, University Teaching, Teaching, Higher Education, Curriculum Development, Student Affairs, Research, Public Speaking

Education
City University of New York-Hunter College   1971 — 1977
Bachelor's degree, Cinema

NYU School of Continuing Education
Professional Certificate, LAN Administration

Experience
Lehigh Hanson  January 2012 - Present
Lehigh Hanson  September 2009 - Present
Hanson  February 2008 - January 2012
LeHigh Hanson Heidelberg Cement   February 2008 - September 2009
Accenture  February 2006 - February 2008
ACCENTURE- (PYRAMID CONSULTING INC   February 2006 - February 2008
Verizon Information Services   July 2003 - October 2006
Dallas store   January 2003 - July 2003
UNITED STATES MARINE CORPS - Worldwide   July 1990 - December 2001

Skills
Active Directory, Process Improvement, Citrix, VPN, Troubleshooting, Technical Support, XP, Hardware, Switches, Networking, Software Installation, Servers, ITIL, SharePoint, Service Desk, Help Desk Support, CRM, Windows Server, Software Documentation, IT Management, Microsoft Exchange, Management, Visio, IT Service Management, Disaster Recovery, SCCM, Windows 7, Analysis, Network Administration, VMware, DHCP, VMware ESX, Data Center, SAP, Windows XP, DNS, IT Operations, System Administration, Cisco Technologies, Training, Virtualization, HP, Operating Systems, ITIL v3 Foundations..., Integration

Education
Dallas County Community College
Information TEchnology

North Dallas High School

United States Marine Corps

Experience
Cyfair Independent School District  February 2013 - June 2013
FMA Alliance  March 2011 - September 2012
U.S. Census Bureau   April 2010 - August 2010
Universal American Insurance   November 2009 - March 2010
ADT Security  August 2006 - February 2009
Verizon Information Services   April 2005 - August 2006
Southpaw Staffing   May 2004 - March 2005
Aetna Insurance  July 2003 - April 2004
United Way of the Columbia-Willamette  August 1999 - March 2003
Oregon Health Sciences University  September 1996 - June 1999

Skills
Insurance, Disability Insurance, Term Life Insurance, Life Insurance, Accident, Employee Benefits, Claim, Customer Service, Medicare, Commercial Insurance, Dentistry, Sales, Microsoft Office, Microsoft Excel, Small Business, Public Speaking, Non Profit, Fundraising, Community Engagement, Recruiting, Nonprofits, Leadership, Strategic Planning, New Business Development, Training, Community Outreach, Coaching, Social Services, Team Building

Education
Capella University   2013 — 2015
earning Masters degree, Human Services, General

Grand Canyon University   2009 — 2012
Bachelor of Science (B.S.), Psychology

Experience
UNITED HEALTHCARE (TELECOMMUTER)   December 2007 - Present
Lonestar College - Cy-Fair (formerly Cy-Fair College)   January 2005 - May 2008
Citigroup  August 2006 - December 2007
AT&T/RADIANT SYSTEMS   August 2005 - August 2006
Verizon Information Services   September 2000 - November 2003
Verizon  September 2000 - November 2002
IBM Global Services  August 1999 - September 2000

Skills
Instructional Design, Captivate, XML, Dreamweaver, Software Documentation, E-Learning, Adobe Acrobat, HTML, Instructor-led Training, Leadership, Management, Process Improvement, Project Management, Training, Visio

Education
Dallas Baptist University   2001 — 2004
MBA, Business, Management, Information Systems

Texas A&M University - Mays Business School   1995 — 1999
BBA, Management Information Systems

Nova Southeastern University
In progress, Computing Technology in Education (DCTE)

Experience
Manufacturers Resource Center (MRC)   July 2013 - Present
Reeb Millwork  September 2010 - June 2013
Manufacturers Resource Center (MRC)   November 2004 - September 2010
Telerx  June 2003 - November 2004
Verizon Information Services   December 1998 - March 2002
Bell Atlantic Yellow Pages  June 1994 - December 1998

Skills
Personnel Management, HRIS, Employee Engagement, Team Building, Lean Manufacturing, Training, Coaching, Management Development, Onboarding, Employee Training, Leadership, Organizational..., Human Resources, Leadership Development, Customer Service, Operations Management, Management, Workshop Facilitation, Employee Relations, Talent Management, Project Management, Training Delivery, Call Centers, Organizational..., Talent Acquisition, Process Improvement, Performance Management, Needs Analysis, 360 Feedback, Performance Improvement, Career Development, Workforce Planning, Culture Change

Education
DeSales University   2005 — 2012
Bachelor, Industrial & Organizational Psychology

Northampton Community College   1995 — 1997
Associates, Business Administration

Experience
Maxama   2011 - 2011
Verizon Information Services   May 1998 - December 2009

Skills
SDLC, Cross-functional Team..., Management, Software Documentation, Team Leadership, Enterprise Architecture, Product Management, Project Management, Business Analysis, VoIP, Vendor Management, Networking, Call Centers, Quality Assurance, Integration, Telephony, Program Management, Technical Support, Telecommunications, Visio, Process Improvement, Human Resources, Leadership, Requirements Analysis, Call Center

Education
Dallas County Community College   1998 — 2000
AAS, Local Area Networking

Experience
Cunningham Lindsey  December 2011 - Present
Horizon Bay Retirement Living  June 2007 - November 2011
Chapters Health Systems formerly LifePath Hospice   2005 - 2006
Harris McBurney Company   2002 - 2005
Verizon Information Services   1999 - 2002

Skills
Contract Management, Fleet Management, Purchase Card..., Lease Administration, Fleet Services, Customer Service, Microsoft Office, Adobe Acrobat, Great Plains Software, Yardi

Education
Florida State College at Jacksonville

Experience
Chase Home Lending  November 2013 - Present
Chase Home Lending  November 2013 - Present
First American Title  May 2011 - July 2013
Verizon Information Services   November 2006 - October 2010
Verizon Information Services   March 2001 - November 2006

Skills
Process Improvement, Project Management, Vendor Management, Networking, Troubleshooting, Customer Service, Team Leadership, Telecommunications, Security, Management, Customer Satisfaction, Training, Quality Assurance, Account Management, Sales, Technical Support

Education
University of Phoenix   2013 — 2015
General Ed, Psychology

Colorado Technical University   2010 — 2013
General Ed, Psychology

Experience
American Express  2014 - Present
Verizon Information Services   2012 - 2014
Delta Air Lines  January 2010 - December 2010
Delta Air Lines  August 2009 - 2009

Skills
Aerodynamics, Gas Turbines, Compressor design, Mathlab, Catia, Java script, Python, Corporate Finance, Valuation, Financial Modeling, R, Financial Econometrics, Team Leadership, Microsoft Excel, Bond Markets, Equity Derivatives, Technical Analysis, Business Analysis

Education
The Wharton School, University of Pennsylvania   2013 — 2013
MBA Foundation Series: Financial Accounting, Operational Management, Marketing, Corporate Finance

Embry-Riddle Aeronautical University   2007 — 2011
Bachelor of Science, Aerospace Engineering, Propulsion

Experience
the moment  April 2013 - Present
Verizon Information Services   February 1992 - April 2013
Verizon  1992 - 2013

Skills
Customer Service, Operations Management, Resource Management, Labor Relations, Payroll, Master Scheduling, Customer Satisfaction, Customer Retention, Customer Experience, Business Strategy, Business Analysis, Employee Relations, Employee Engagement, Employee Training, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, PeopleSoft, PATS, FMLA, CWA, Attendance Management, Communication, Teamwork, Positive Team Player, Dispute Resolution, Environmental Awareness, HR Policies, Interviews, Internal Communications, 10 Key, Office Management, Quality Management, Employee Management

Education
Everett Community College   1977 — 1978
Some College (three semesters), Major: Accounting, Psychology, Art in Impression, Math and English 101

Everett High School   1973 — 1977
High School Graduate, Major: Office Admin. with job trng at Snoh. County Pros. Attorney’s Office and Employment Office.

Experience
DexMedia  September 2008 - December 2013
SuperMedia  2005 - 2008
Freelance  2003 - 2004
Verizon Information Services   2002 - 2003
Covad Communications  1999 - 2002

Skills
Salesforce.com, Salesforce.com..., Salesforce Training, Employee Training, Administration, System Administration, Account Management, Strategic Planning, Training, Social Media, Advertising, Problem Solving, Team Building, Database Management, Database Development, Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Administrative..., Office Administration, Office Coordinator, Inventory Control, Project Management, Project Coordination, Presentations, Purchasing, Facilities Management, Facilities Operations, Document Preparation, Document Processing, Office Support, Office Management, Analyze Information, Coordinate Meetings, Staff Development, Deadline Oriented, Multimedia, Film Editing, Editing, Creative Writing, Writing, Marketing Research, Leadership, Sales, Marketing, Sales Operations

Education
University of Southern California   1994 — 1998
Bachelor of Arts (B.A.), Film Production, 3.2

Cerritos College   1991 — 1994
Associate of Arts (AA), General Studies, 3.8