Aegis Communications Group
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Aegis Communications Group Employees
Pactiv, LLC July 2012 - October 2012
McDonald's 2011 - 2011
Aegis Communications Group August 2010 - November 2010
KFC May 2009 - July 2009
Skills
Customer Service, PowerPoint, Microsoft Word, Food & Beverage, Hospitality, Typing, Well-organized, Smart Worker
Education
Morris College 2007 — 2008
Business Administration and Management, General
Kingstree Senior High 2003 — 2007
HS Diploma, General Studies
Subway January 2015 - Present
Aegis Communications Group May 2012 - Present
Jackpot Saloon/Bingo January 2012 - March 2012
Hampton November 2011 - December 2011
Tim’s Rivershore Restaurant January 2005 - October 2011
IPI Worlwide Photography Potomac Mills November 2009 - December 2010
Allegiance Relocation Services July 2002 - August 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Peachtree, QuickBooks, Internet, Management, Training, Accounting, Bookkeeping, Auditing, preaudit, Customer Service, Customer Satisfaction, Customer Retention, Food & Drink, Deposits, Online Travel, Outlook, Team Building, Access, Strategic Planning, Banking, Budgets, Food, Sales, Invoicing, Inventory Control, Account Management, Inventory Management, Analysis, Contract Negotiation
Education
University of Phoenix 2012 — 2014
Associate's Degree, Accounting, 3.5
Potomac Senior High School 1994 — 1997
General Diploma
Public Consulting Group July 2009 - Present
Neutron Industries December 2007 - February 2009
MSA Solutions April 2003 - October 2007
Affintas Corporation October 2001 - April 2003
Aegis Communications Group February 1999 - January 2001
Skills
Leadership, Process Improvement, Management, Program Management, Sales, Customer Service, Strategy, Call Centers, Strategic Planning, Project Management, Operations Management, Training, Call Center, Team Building, Team Leadership, Business Process..., Coaching, Sales Process, Business Analysis, Vendor Management, Sales Management, Customer Satisfaction, Performance Management, Recruiting, Employee Training, Change Management, Management Consulting, Public Speaking, Healthcare, Microsoft Office, Cross-functional Team..., Business Continuity..., Disaster Recovery
Education
Louisiana State University and Agricultural and Mechanical College 1994 — 1997
Finance
Tulane University 1988 — 1990
Civil Engineering
ReServe Inc. The After school corporation August 2015 - Present
Rapid Realty February 2015 - Present
Huntington Learning Center April 2014 - November 2014
Sports and Arts in Schools Foundation September 2013 - January 2014
Aegis Communications Group October 2012 - December 2012
NYC Department of Parks & Recreation February 2012 - May 2012
Rosemarie McCallum March 2011 - June 2011
A New Dawn Elementary September 2009 - June 2010
A Child's Place November 2008 - June 2009
Holy Trinity Community School September 2006 - June 2007
Skills
Teaching, Customer Service, Supervising, Community Outreach, Nonprofits, Volunteer Management, Higher Education, Tutoring, Dance, Training, Classroom Management, Elementary Education, Lesson Planning, Classroom, Social Networking, Early Childhood..., Literacy
Education
Shaw University 1996 — 2000
Bachelor of Arts (BA), General Education, Prekindergarten-5th grade
Shaw University 1996 — 2000
Bachelor's degree, Education
Aegis Communications Group September 2012 - December 2012
Permanent Mission of the Republic of Korea to the United Nations November 2011 - February 2012
Yonhap News September 2010 - June 2011
Skills
International Relations, Research, Microsoft Office, Korean, English, Public Speaking, PowerPoint, Policy, Social Media, Government, Leadership, Team Leadership, Marketing Communications, Time Management, Analysis, Data Analysis, Event Management, Event Planning, Social Networking, Nonprofits, Public Relations, Press Releases, Proofreading, Teamwork, Facebook, Translation
Education
University of Hawaii at Manoa 2009 — 2011
Master of Arts (M.A.), Korean
School of Visual Arts 2005 — 2009
Bachelor of Fine Arts (BFA), Film/Cinema/Video Studies
Trend Micro March 2010 - Present
Trend Micro Inc March 2010 - Present
Aegis Communications Group September 2009 - January 2010
Aegis Communications May 2008 - January 2010
TXU Energy August 2008 - September 2009
TXU Energy July 2008 - September 2008
TXU Energy May 2007 - July 2008
BellSouth/Comcast/TXU Energy May 2006 - May 2007
Skills
Data Entry, Quality Assurance, Quality Auditing, Typing, Customer Service, Cross-functional Team..., Teamwork, Batch Records, Analysis, Budgets, Microsoft Excel, PowerPoint, Research, Sales
Education
Cedar Valley College 2011 — 2015
In progress, General Studies
Istrouma Senior High School 1993 — 1997
Diploma, General Studies
Cedar Ridge Behavioral Residental Treatment and Psychiatric Hosptial June 2010 - July 2012
Convergys October 2009 - June 2010
Oklahoma City University August 2008 - August 2009
Pauline E. Meyer Children's Shelter August 2006 - April 2007
Putnam City Schools 2005 - 2007
Creatas Center December 2004 - January 2005
TEPPCO July 2002 - October 2004
USF Processors November 1999 - April 2000
Aegis Communications Group January 1999 - August 1999
Frito Lay August 1989 - December 1990
Skills
Research, Data Analysis, Auditing, Microsoft Office, Mental Health, Writing, Report Writing, Creative Writing, Customer Support, Academic Tutoring, Quality Assurance..., Office Organizing, Editing, working with insurance..., intake psychological..., Familiarity with..., Technically Strong, past programming..., HTML and webpage..., Computers, Programming, Leadership, Treatment, Teaching, Psychotherapy, Customer Service, Public Speaking, Training, Access, Databases, Community Outreach, Higher Education, Psychology, Staff Development, Time Management, Event Planning, Social Networking, Adult Education, Coaching, Nonprofits
Education
Walden University 2010 — 2011
PhD, Counselor Education and Supervision
Oklahoma City University 2007 — 2009
M.Ed., Applied Behavoral Studies
Southern Nazarene University 2004 — 2006
BS, Family Studies and Gerontology
Collin County Community College 1987 — 1989
Engineering Science
Texas Tech University 1983 — 1989
Chemical Engineering
University of Washington Physicians Group March 2014 - Present
Vertafore August 2013 - November 2013
Crescent Solutions July 2012 - March 2013
Princess Cruises March 2006 - June 2012
Aegis Communications Group 1999 - 2004
Skills
Accounts Payable, General Ledger, Spreadsheets, Invoice Processing, Microsoft Excel, Bank Reconciliation, Customer Service, Outlook, Data Entry, Oracle Applications, Interviews, PowerPoint, Telephone Skills, Forecasting, Microsoft Word, Microsoft Office, Lotus Notes, Dictaphone, Call Center..., Banking, Cash Handling Experience, Ten Key, Quality Assurance, Employee Training, ALS, Filing, Mortgage Banking, Bookkeeping, Mortgage Lending, Data Privacy, Client Billing, Accounts Receivable, Clientline financial..., EZ Rec account..., WordPer, Symphony, Witness, ADI, Fusebox, Mentoring, Legacy Systems, Truimph Systems, Reverse Mortgages, Collections, Epic Resolute..., Mas 90
Education
Cochise College 1995 — 1996
No degree, Psychology
Tulsa Community College 1991 — 1993
No degree, Office Administration
Booker T Washington
Diploma
The Dallas Morning News June 2012 - Present
Silverleaf Resorts November 2009 - June 2011
Wyndham Vacation Ownership December 2008 - October 2009
Diamond Resorts International June 2007 - November 2008
Silverleaf Resorts May 2002 - June 2007
Chatham Technology April 2000 - May 2002
Aegis Communications Group September 1994 - April 2000
Skills
Online Advertising, Advertising Sales, Newspapers, Email Marketing, Experienced and highly..., Social Media Marketing, Salesforce.com, Digital Marketing, Sales, E-commerce, Account Management, CRM, New Business Development, Selling, Direct Sales, Management, Marketing, Advertising, Long-term Customer..., Time Management, Consulting, Key Account Management, Problem Solving, Customer Acquisition
Education
University of Phoenix 2002 — 2007
Bachelor of Science in Management, Business, Management, Marketing, and Related Support Services
University of Louisiana at Monroe
Bachelor of Science in Social Sciences, History
Contractor October 2014 - Present
Eks group December 2009 - Present
Contractor May 2014 - October 2014
General Dynamics Information Technology October 2012 - May 2014
Aegis communications group August 2005 - October 2010
Skills
Security, Network Security, Information Security, Information Assurance, Security, Physical Security, System Administration, Computer Hardware, Surveillance, IPS, DoD, Security Clearance, Networking, CEH, Security+, Microsoft Office, Military, Government, Army, Team Leadership, Analysis, Microsoft Excel, Microsoft Word, Training, CCNA, CompTIA A, Troubleshooting, Government Contracting
Education
Western Governors University 2013 — 2015
Bachelor's degree, Information Technology
Cochise College 2005 — 2008
Associate's degree, General Studies
JMC Steel Group September 2012 - Present
Career Education Corporation 2007 - September 2012
Terlato Wine Group June 2006 - August 2007
RR Donnelley May 2005 - June 2006
Sears, Roebuck and Co. June 2003 - April 2005
Aegis Communications Group June 2000 - May 2003
Wellbridge June 1997 - May 2000
Sunbeam Corporation June 1996 - May 1997
The Quaker Oats Company April 1989 - June 1996
The Quaker Oats Company April 1989 - June 1996
Skills
Chief Financial Officer, Senior Executive..., Forecasting, Financial Analysis, Leadership, Strategic Planning, Mergers & Acquisitions, Sarbanes-Oxley Act, Management, Financial Reporting, Executive Management, Strategy, platform
Education
University of Chicago 1983 — 1986
Master of Business Administration (M.B.A.)
DePaul University 1978 — 1982
Bachelor of Science (BSc)
Nalco Champion, an Ecolab Company February 2015 - Present
Nalco Champion December 2014 - February 2015
McGriff, Seibels January 2001 - October 2013
Aegis Communications Group January 1999 - January 2001
Skills
Networking, Microsoft Excel, Inventory Management, Change Management, Training, Microsoft Office, Leadership, Troubleshooting, Requirements Analysis, Customer Service, Team Leadership, Management, Analysis
Education
University of Houston, C.T. Bauer College of Business 2012 — 2014
Master of Business Administration (M.B.A.), Supply Chain Management, 3.68
Texas A&M University 1993 — 1997
Bachelor of Arts (B.A.), History and Polical Science
Medix Staffing Solutions September 2012 - Present
Bravo Health October 2010 - March 2012
Bravo Health 2010 - 2012
Cedar Hill Eye Care November 2009 - January 2010
Hilton Reservations August 2009 - November 2009
Monitronics International May 2008 - April 2009
Monitronics International May 2008 - April 2009
New York Daily News March 2008 - May 2008
Prostaff November 2007 - December 2007
Aegis Communications Group May 2007 - July 2007
Skills
Creative problem solver, active listening, Communication Skills, energetic work attitude, fast learner
Education
Concorde Career Institute 2009 — 2010
certification, medical assisting
Concorde Career Institute-Arlington 2009 — 2010
certification, Medical/Clinical Assistant
Justin F. Kimball High 1999 — 2003
high school diploma, General Studies
Taco Bell October 2012 - Present
University Place Care Center January 2014 - January 2014
Aegis Communications Group July 2013 - December 2013
Providence Health & Services April 2011 - October 2012
Skills
Computer Proficiency, Learning Quickly, Follow Directions, Team Leadership, Helping Others Succeed, Negotiation, Keen Listener, Communication, Data Analysis, Healthcare Information..., Health Information..., Creativity, Memorization, Endure long hours
Education
DeVry University-Illinois 2011 — 2014
Associates of Applied Science, Health Information Technology
Fitspiration Nation February 2013 - Present
Schneider National January 2014 - September 2014
Aegis Communications Group September 2011 - July 2013
Evantage, Inc. 2009 - 2011
Skills
Sales, Account Management, Marketing, Direct Marketing, Lead Generation, Team Building, Training, Leadership, Sales Management, Customer Satisfaction, Management, Operations Management
Education
Texas Tech University 2002 — 2006
BBA, Marketing
TDEC May 2013 - August 2015
Aegis Communications Group July 2011 - January 2012
ASPCA March 2011 - July 2011
Paragon August 2007 - November 2010
Li & Fung USA July 2006 - August 2007
Marsh & McLennan Companies, Inc. November 2005 - April 2006
USProtect May 2005 - November 2005
Overseas Private Investment Corporation January 2001 - November 2002
Advantage Human Resourcing June 1999 - January 2001
Skills
Benefits Administration, Employee Relations, Human Resources, Employee Benefits, Recruiting, PeopleSoft, Budgets, HRIS, Outlook, Personnel Management, Interviews, Training, Employment Law, Management, Payroll, Temporary Placement, Onboarding, Policy, New Hire Orientations, Workforce Planning, Program Management
Education
Bowie State University 2001 — 2007
Master of Arts (M.A.), Human Resource Development
Towson University 1995 — 1999
Bachelor of Science (B.S.), Communication Studies
Good Counsel High School 1990 — 1994
Diploma
Legacy Housing, LTD. March 2014 - Present
Self March 2014 - March 2014
QuickSand Services February 2013 - February 2014
The Medve Group, Inc January 2012 - January 2013
Flex Frac Logistics January 2012 - January 2012
Self November 2011 - January 2012
Clients First Business Solutions August 2006 - October 2011
Catalyst Evaluation Group August 2005 - August 2006
Aegis Communications Group May 2003 - May 2006
Montaage January 2001 - April 2003
Skills
Accounting, Inventory Control, Payroll, Customer Service, Microsoft Excel, QuickBooks, Excel, Bank Reconciliation, OneSite, Accounts Payable, Accounts Receivable, General Ledger, Reconciliations, Cash Management, Budgeting, Budget Preparation, Cash Flow, Order Management, Account Reconciliation, Software Conversion, Financial Reporting, Report Writing, Hyperion, Report Generation, Credit Card Processing, Quotations, EDI, Collections, Microsoft D, Lawson, Great Plains Software, Axapta, Navision, Government Contracts, Kitting, Distribution, Cycle Counting, Physical Inventory, Cost Accounting, Fixed Assets, Reconciliation, Cash Flow Forecasting, Financial Statements, Budgets, Hyperion Enterprise, GAAP, Management
Education
The University of Texas at Arlington 1981 — 1985
Accounting
Texas Christian University 1970 — 1974
BME, Music Education
Robert Half International December 2001 - Present
Hanson Building Products May 2008 - December 2009
Syline UTLD October 2007 - April 2008
Hanson Building Products July 2007 - October 2007
Site Concrete January 2004 - September 2006
Fidelity Investments February 2002 - May 2003
Aegis Communications Group December 1993 - September 2001
Babich Temporary and Technical Services May 1992 - December 1993
Atmos Energy July 1990 - April 1992
Education
The University of Texas at Arlington
Bachelor of Arts
ReminderFactory.com February 2007 - Present
Suppliers Online Auctions, Inc. 2004 - 2006
Aegis Communications Group November 2000 - 2005
Aegis Communications 2000 - 2005
Guardian Technology & Consulting 1999 - 2000
MCI 1997 - 2000
FMC Europe 1993 - 1995
FMC 1988 - 1993
United Defense / FMC Mpls MN & San Jose CA 1987 - 1993
General Electric Factory of the Future 1984 - 1988
Education
Union College 1975 — 1977
MSIA
University of Florida 1965 — 1969
BSEE
Aegis Communications Group September 2013 - January 2014
Miller-Motte College July 2012 - March 2013
Applebee's September 2010 - December 2010
Fairytales & Pixie Dust, Inc. January 2008 - December 2008
Med Support July 2007 - December 2007
Cape Fear Valley Health System July 2002 - June 2007
Skills
Microsoft Office 2007, PowerPoint, Microsoft Word, DCMS Live, Invision, EMSTAT, Calculator, Scanners, Copies, Fax, Spanish-English, Multi-line Phone, 10 Key, Windows 7, Time Management, Data Entry, Customer Service, Close Attention to..., Sales, Medical Records, Telephone Skills, Medical Coding, Medical Billing, Appointment Scheduling, Medical Terminology, Clerical Skills, Healthcare, Hospitals, Leadership, Microsoft Excel, Public Speaking, Social Networking, Microsoft Office
Education
Miller-Motte College-Fayetteville 2012 — 2013
Diploma, Medical Billing and Coding Specialist
Fayetteville Technical Community College 2002 — 2004
Adult High School Diploma
OmniComm Systems March 2014 - Present
Covance March 2013 - March 2014
INC Research July 2011 - March 2013
Kendle International April 2010 - July 2011
Kendle International October 2007 - April 2010
Kendle International February 2006 - September 2009
Kendle International January 2004 - February 2006
Aegis Communications Group January 2001 - January 2004
GE June 2001 - August 2001
Skills
EDC, Peer Training, TrialMaster, DataLabs, Oracle Inform, Oracle Cognos Reports, ClinPhone, Data Management, Training
Education
The University of Connecticut 1998 — 2007
B.A, German Studies, Minor in Mathematics
Eastern Connecticut State University 2005 — 2005
--
University of Stuttgart 2001 — 2002
--, German Studies, Electrical Engineering
University of Rhode Island 2000 — 2000
--
Rackspace, the Open Cloud Company July 2013 - Present
Blunt Force Productions / 5th Approach Media September 2010 - Present
Self-employed 2011 - 2013
Heroes and Fantasies August 2005 - December 2006
Aegis Communications Group January 2005 - May 2005
US Army 1992 - 2004
Skills
CompTIA A+ Certification, CompTIA Network+..., Laptops, Troubleshooting, CompTIA Linux+..., LPIC-1, Elementary Education, Tutoring, Employee Training, Short Films, Feature Films, Boom Operator, DSLR, Linux System..., Networking, Cloud Computing, Red Hat Linux, MySQL
Education
Rackspace Open Cloud Academy 2013 — 2013
Linux+ and RHCSA Training
Texas A&M University - San Antonio 2009 — 2010
Bachelor of Science (BS), Elementary Education and Teaching
Northwest Vista College 2007 — 2008
Associate's degree, Elementary Education and Teaching
Cochise Community College 2004 — 2005
Humanities
William Byrd High School 1989 — 1992
High School Diploma
Behringer May 2010 - Present
VOYAGER EXPANDED LEARNING, INC January 2004 - December 2009
EXPERIAN June 2003 - November 2003
Daisytek International May 2000 - May 2003
AEGIS COMMUNICATIONS GROUP January 1994 - January 2000
BUDGET RENT A CAR January 1990 - January 1994
Budget Rent a Car 1990 - 1993
Skills
Troubleshooting, Telecommunications, Call Center, Management, Budgets, Avaya, Forecasting, Workforce Management, Leadership, Process Improvement, Call Centers, Salesforce.com, Active Directory, Strategic Planning, Networking, Training, Project Management, Avaya Technologies, CRM, Customer Service, Enterprise Software, Software Documentation, Vendor Management, Account Management, Operations Management, Contract Negotiation, Project Planning
Education
Auburn University 1977 — 1979
Albertville High School 1972 — 1976
Avaya Training Center
Rockwell Training Center
Aegis Communications Group July 2011 - December 2012
Best Buy June 2010 - January 2011
Hr block November 2006 - March 2010
Skills
Graphic Design, Photography, Consulting, Development Projects, Graphics, Posters, Logo Design, Visual Communication, Image Manipulation, Brochures, Business Cards, Catalogs, Book Design, Storyboarding, Branding, Concept Development, Photoshop, WordPress, Corporate Identity, Creative Direction, Corporate Branding, Teamwork, Customer Service, Data Entry, Microsoft Office, Account Management, Communication, Time Management, Call Centers, Social Networking, Customer Satisfaction, Office Management, Research, Social Media, PowerPoint, Brand Development, Email Marketing, Retail, Problem Solving, Mac, Training, Inventory Management, Troubleshooting, Merchandising
Education
American Public University System 2012 — 2013
VISUAL COMMUNICATIONS, Web/Multimedia Management and Webmaster, 3.8
The Art Institutes International-Minnesota 2006 — 2008
Schuff Steel September 2014 - Present
Aegis USA Inc. January 2014 - July 2014
Aegis Communications Group June 2010 - January 2014
Sallie Mae June 2009 - June 2010
Skills
Call Centers, Customer Satisfaction, BPO, Performance Management, Sales, Workforce Management, Training, Operations Management, Customer Experience, Team Management, Employee Relations, CRM, Coaching, Customer Retention, Employee Engagement, Employee Training, Leadership, Management, Outsourcing, Process Improvement, Recruiting, Team Building, Team Leadership, Training Delivery, Vendor Management, Soft Skills, Interviews, Leadership Development, Quality Assurance, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office
Education
Central Texas College 2008 — 2015
Associate's degree, Business Administration and Management, General
Shoemaker High School 2004 — 2006
Parkland Health and Hospital System May 2009 - March 2015
Fresenius Medical Care North America 2008 - 2009
Texas Health Resources - Harris Methodist Fort Worth Hospital 2004 - 2008
Verizon Information Services 2000 - 2004
The Dawson Group 1999 - 2000
Aegis Communications Group 1998 - 2000
Volunteers of America-Texas 1996 - 1998
Skills
Employee Relations, Performance Management, Human Resources, Employment Law, Leadership Development, Personnel Management, Training, Employee Engagement, Change Management, Onboarding, Talent Management, Deferred Compensation, Succession Planning, College Recruiting, HRIS, New Hire Orientations, Employee Benefits, Coaching, Leadership, HR Policies, Employee Training, Conflict Resolution, PeopleSoft, Workforce Planning, Benefits Administration, Applicant Tracking..., Talent Acquisition, FMLA, United States Air Force..., Compensation, Strategic Planning, Executive Coaching, Healthcare, SPHR, Team Building, Performance Appraisal, Employee Recognition, Training Delivery, Policy, HR Consulting, Organizational..., Performance Improvement, Culture Change, Diversity and Inclusion, Talent Management...
Education
Texas State University
Bachelor of Science (B.S.), Health Professions, Human Resources
Texas State University-San Marcos
Bachelor of Science, Health Professions/Human Resources
Canadian Pacific Railway July 2015 - Present
Midwest Paratransit January 2010 - July 2015
Clear Lane Freight Systems, LLC January 2013 - September 2014
Saia Motor Freight April 2011 - June 2011
Vitran Express October 2001 - March 2009
Bankers Systems January 2001 - October 2001
Aegis Communications Group January 1995 - January 2001
Skills
Computer Hardware, Fax, Database Administration, Information Systems, Telemarketing, Shipping, LTL, Transportation..., Trucking, Freight, Transportation, Customer Service, Logistics, Truckload, Management, Windows Server, Container, 3PL, Warehousing, Fleet Management
Education
Anoka Technical College 2009 — 2011
AAS, Information Systems
Anoka Technical College 2009 — 2011
Associate's Degree, Computer and Information Sciences and Support Services
Minneapolis Community and Technical College 1993 — 1994
AAS, generals
Sioux Central Community School 1980 — 1993
Diploma, general
CGI Federal March 2012 - Present
AllSource Global Management August 2011 - March 2012
Integrated Systems Improvement Services October 2010 - August 2011
Integrated Systems Improvement Services March 2010 - October 2010
Apex Systems October 2009 - March 2010
SGIS February 2009 - August 2009
SGIS April 2008 - February 2009
Aegis Communications Group September 2005 - April 2008
Skills
Government, Program Management, Hiring, Customer Relations, Proposal Writing, Technical Recruiting, Intelligence, Intelligence Analysis, Recruiting, DoD, HUMINT, Customer Service, Army, Counterintelligence, Defense, Military, SIGINT, Air Force, Special Operations, Counterterrorism, Security Clearance, Tactics, Command, Military Operations, National Security, Information Assurance, Top Secret, Homeland Security, Government Contracting, Military Experience, Navy, Intelligence Community, Force Protection, Security, Leadership, Military Training, Project Planning, Mediation, Operational Planning, Integration, Security+, Counterinsurgency, Operations Management, Weapons Training, Operational Excellence, Cross-functional Team..., Hostile Environments, Surveillance, Reconnaissance, Afghanistan
Education
University of Arizona
Bachelor's Degree, Government and Public Service - Government, Law and Justice Emphasis
Undisclosed April 2015 - Present
Dawson Energy, LLC July 2012 - May 2015
The Flint Academy October 2010 - July 2012
Alliance Christian Academy September 2008 - October 2010
Tri-Media Marketing Services, Inc. September 2003 - March 2007
TransAmerica Life Insurance Company September 2000 - November 2001
Omni American Federal Credit Union (now Omni Bank) March 2000 - September 2000
Single Source Communications September 1999 - March 2000
Aegis Communications Group July 1998 - September 1999
Skills
Microsoft Office, Internal Controls, Sarbanes-Oxley Act, Financial Analysis, Human Resources, Financial Reporting, Accounting, SEC filings, Auditing, Teaching, QuickBooks, Accounts Payable, Budgets, Accounts Receivable, Account Reconciliation, Management, Microsoft Excel, General Ledger, Customer Service, Leadership, Journal Entries, Invoicing
Education
Texas Christian University 1994 — 1998
Bachelor of Business Administration (B.B.A.), Accounting
Texas Christian University - M.J. Neeley School of Business 1994 — 1998
Bachelor's Degree, Business Administration in Accounting
MCCARTHY PRIME PROPERTIES LTD 2012 - Present
Family Medical Leave 2009 - 2011
SpeechCycle, Inc. 2005 - 2008
ClientLogic/Sitel 2002 - 2004
Aegis Communications Group 1999 - 2001
AT&T 1988 - 1998
Skills
CRM, Management, Account Management, Leadership, Product Management, Call Centers, Customer Retention, Solution Selling, Call Center, Program Management, Sales Management, Real Estate, Contract Negotiations, Multi-Property..., Marketing Strategy, Financial Analysis, Financial Accounting, Budget Management, Animal Welfare, Animal Care, Customer Satisfaction, Sales, Telecommunications, Contract Negotiation, Process Improvement, Cross-functional Team..., Customer Experience
Education
Rutgers University-New Brunswick
MBA Economics
University of Rhode Island
BA, Mathematics
Top Tier Marketing November 2009 - Present
PNT/TiDom, Inc March 2014 - Present
WhoIsSteveHawk.com November 2009 - Present
MLSP November 2009 - August 2014
Guaranteed Home Mortgage Company, Inc. March 2007 - August 2009
MortgageIT November 2006 - March 2007
Ameriquest Capital Group June 2003 - May 2006
Aegis Communications Group April 1995 - July 2001
Mutual Of New York March 1989 - September 1992
Skills
Online Lead Generation, Blogging, Sales & Marketing, Natural SEO, Web Marketing, Lead Generation, Online Marketing, SEO, Team Building, Network Marketing, Social Networking, Sales, Email Marketing, Direct Sales, Social Media Marketing, Marketing Strategy, Home Based Business, Coaching, Network Marketing..., Small Business, Online Advertising, Entrepreneurship, Leadership, Facebook, Attraction Marketing, Social Media, Marketing, Advertising, Affiliate Marketing, Direct Marketing, New Business Development, PPC, Personal Branding, SEM, Public Speaking, Mobile Marketing, Start-ups, Strategic Planning, Team Leadership, Sales Management, Business Networking, Social Marketing, Public Relations, WordPress, Leadership Development, Blog Marketing, Marketing Communications, Training, Personal Development, Account Management
Education
University of Scranton 1982 — 1986
Bachelor of Science (B.S.), Criminal Justice
Teleperformance, USA February 2008 - Present
Aegis Communications Group February 2008 - November 2014
Medical Lodge Inc August 2006 - February 2008
West Corporation March 2003 - November 2005
NPC International December 2000 - August 2002
Skills
Customer Service, Call Centers, Operations Management, Customer Experience, Troubleshooting, Workforce Management, Process Improvement, Team Leadership, Customer Satisfaction, Customer Retention, Customer Support, Team Building, Leadership, Problem Solving
Education
Northeast Technology Center-Afton 2006 — 2006
Adult Health Nurse/Nursing
Success Academy Charter Schools February 2014 - Present
Aegis Communications Group April 2012 - February 2014
Robert Half International November 2011 - November 2011
AGENCE VITAE CONSEIL USA July 2011 - October 2011
ST. KITTS BOTTLING CO. LTD May 2008 - August 2008
Skills
Recruiting, System Administration, Human Resources, Microsoft Office, Microsoft Excel, Customer Service, Talent Acquisition, HRIS, Interviews, Payroll, Management, Job Descriptions, PowerPoint, Employee Relations, Leadership, Training, Performance Management, Hiring
Education
University of Maine at Fort Kent 2005 — 2009
Bachelors of Science, Business Management, Human Resources, Small Business Management
United Health Group July 2012 - Present
Aegis Communications Group 2010 - Present
Concrete Plus LLC 2005 - Present
Movin Majesticly Farms 1996 - Present
NFERRATOPRO January 1985 - Present
NFerratopro 1985 - Present
Skills
Sales Management, Isurance and financial..., Photography, Photos, Equestrian, management, Wedding Photography, Photoshop, Digital Photography, Portrait Photography, Portraits, Commercial Photography, Graphic Design, Lightroom, Image Manipulation, Social Media, Customer Service, Advertising, Magazines, Art, Weddings, Management, Event Management, Event Planning, Public Speaking, Social Media Marketing
Education
Stetson University
Bachelor of Business Administration (B.B.A.), Finance, General
Fort Hood Family Housing/WinnCo January 2014 - Present
Amy Cyr Photography August 2013 - Present
Aegis Communications Group May 2010 - January 2014
TurboCare August 2009 - November 2009
Jefferson Radiology May 2008 - March 2009
Six Flags New England March 2004 - May 2008
Skills
Employee Relations, Recruiting, Onboarding, Benefits Administration, Human Resources, HRIS, Employee Benefits, Performance Management, Applicant Tracking..., Talent Management, Employee Engagement, Training, Hiring Practices, Screening Resumes, Talent Acquisition, Sourcing, Payroll, Time Management, Event Planning, Data Analysis, HR Policies, Temporary Placement, BPO, Interviews, Management
Education
Holyoke Community College 2004 — 2006
Associate’s Degree, Communication
Chicopee Comprehensive High School 2000 — 2004
Diploma, College Prep - Honors
Sprint February 2014 - Present
Sprint Nextel January 2013 - February 2014
Aegis Communications Group September 2010 - December 2012
Burlington Coat Factory February 2012 - June 2012
The Vanity Box January 2010 - July 2010
Zoomerang November 2007 - October 2009
Green Beans Coffee Company June 2009 - September 2009
Skills
Business, Business Development, Customer Service, Community Outreach, E-Learning, Entrepreneurship, Events, Fashion, Graphic Design, Google Adwords, Hospitality, Home, Internet, iPhone, Java, JavaScript, Leadership, Microsoft Office, New Business Development, Non-profits, Outsourcing, Office Management, Organization, Photoshop, PowerPoint, Recruiting, Strategic Planning, Twitter, Unix, Video, Video Editing, Video Production, Writing, Windows, Web Design, Web Development, Web Services, Web Applications, Mac OS X, XP, YouTube, Yoga, Youth Work, Customer Experience, Inbound Marketing, Sales, Customer Satisfaction, Social Media Marketing
Education
Central Texas College 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Central Texas College 2010 — 2010
Cosmetology/Cosmetologist, General
C.E. Ellison High School 2005 — 2009
High School Diploma, General Studies
Allied Cash Advance/Axcess Financial May 2014 - March 2015
Aegis Communications Group August 2011 - January 2014
Adreima February 2010 - May 2011
State of Arizona Dept of Economic Security August 1989 - January 2010
Integrity Janitorial February 1980 - October 2007
Pinetop Lakeside Credit Bureau and Collection Agency February 1986 - July 1989
Skills
Program Management, Microsoft Office, Customer Service, Government, accident/health and..., human resources, Collections, Policy, Leadership Development, Outlook, Invoicing, Medicare
Education
University of Phoenix 1994 — 1996
Bachelor's Degree, Management, 3.6
ManTech October 2011 - Present
Northrop Grumman Corporation June 2000 - October 2011
Aegis Communications Group December 1996 - June 2000
Litt & Associates, a Law Corporation October 1995 - December 1996
Education
California State University-Los Angeles 1990 — 1995
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
Pasadena City College 1987 — 1990
Nature's Plate October 2014 - Present
Telvista February 2000 - October 2014
Aegis Communications Group June 1995 - February 2000
Skills
Call Center, Service Operations, Telecommunications, Customer Experience, BPO, Leadership, Call Centers, Outsourcing, Operations Management, Contact Centers, Workforce Management, Management, Forecasting, Call Center Development, Vendor Management, Process Improvement, Salesforce.com, Training, Business Process..., Customer Satisfaction, Service Delivery, Inbound Marketing, Contact Center..., CRM, Customer Retention, Contact Center..., Offshoring, Telemarketing, Performance Management, IVR, Sla, Net Promoter Score, ACD, SLA
Education
University of North Texas 1985 — 1989
TriZetto, A Cognizant Company May 2015 - Present
teleNetwork January 2015 - May 2015
JetStream Ground Services September 2013 - January 2015
Aegis Communications Group April 2006 - February 2012
Skills
Leave of Absence..., Employment Verifications, Microsoft Excel, New Hire Processes, HRIS Database Management, ADP, Outlook, Employee Files, Employee Orientations, New Hire Paperwork, Ceridian, New Hire Orientations, Payroll, Benefits Administration, Interviews, Employee Relations, Kronos, ADP Payroll, Microsoft Word, I-9 audits, Data Entry, I-9 Compliance, Exit Interviews
Education
Community College of Denver 2015 — 2017
Information Technology
Eastern Florida State College 2005 — 2005
Titusville High School 2001 — 2005
Diploma, Mathematics and Music
Southwest Biomedical LLC December 2014 - Present
Nationwide Recovery Systems August 2002 - December 2014
Southern Medical Services 1999 - 2002
West Corporation 1998 - 1999
Aegis Communications Group 1992 - 1998
US Navy 1984 - 1990
Skills
Leadership, Management, Call Centers, Finance, Team Building, Sales Operations, Sales, Customer Retention, Executive Management, Business Development, Sales Management, Sales Process, Outsourcing, Account Management, Call Center, Credit, Negotiation, Contract Negotiation, Process Improvement, Business Strategy, Performance Management, Team Leadership
Education
The University of Texas at Arlington 1991 — 1995
BA, Communications
Ennis High School 1980 — 1983
Sandler Sales Training
Presidents Club
Allure Global Solutions August 2013 - Present
Business Licenses, LLC August 2011 - August 2013
TaxConnex, LLC December 2008 - August 2011
Thomson Reuters 2001 - December 2008
Aegis Communications Group July 1995 - October 2001
GTE Mobilnet September 1987 - July 1995
William B Johns Enterprises 1977 - 1985
Skills
Transaction Tax, Strategy, Telecommunications, Business Development, New Business Development, Business Strategy
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1974 — 1977
BS, Business Administration - Marketing
Naphtali68 May 2015 - June 2015
Marketing Company May 2012 - June 2014
Aegis Communications Group 2012 - 2012
Nassau Community College 2008 - 2010
Manhattan Neighborhood Network 2005 - 2007
City-As-School High School 2005 - 2007
Caribbean Cultural Center African Diaspora Institute (CCCADI) 2005 - 2007
American Field Service 2005 - 2007
Skills
Editing, Community Outreach, Public Relations, Microsoft Excel, Final Cut Pro, Customer Service, Social Media, Public Speaking, Event Planning, Research, PowerPoint, Social Networking, Blogging, Microsoft Office, Facebook
Education
Nassau Community College 2008 — 2010
Mass Media Communications
University of California, Irvine - The Paul Merage School of Business
Project Management
The New American Chamber of Commerce
Paralegal
Brooklyn Educational Opportunity Center
Medical Electronic Records and Office Administration
Long Island University, C.W. Post Campus
International Relations
WVUH-Ruby Memorial Hospital June 2013 - Present
WVUH-Ruby Memorial Hospital August 2012 - Present
Aegis Communications Group September 2006 - November 2013
Skills
CompTIA A+ Certification, Computer Hardware, Active Directory, Remote Desktop, Blackberry Enterprise..., CCENT, DHCP, PHP, Web Development, Photoshop, Cisco IOS, Management, Employee Training, Telecommunications, Networking, Avaya, CMS, Software Installation, CCNA, System Administration, Troubleshooting, Backup Exec, Technical Support
Education
Pierpont Community and Technical College 2011 — 2012
Associate of Science (A.S.), Information Technology
Coleman, Haley, & Wright November 2013 - Present
Haskel Thompson & Associates, LLC - Executive Recruiters July 2012 - October 2013
Primerica Financial Services March 2007 - July 2012
Aegis Communications Group May 2006 - December 2008
Cyberforce January 2000 - April 2006
Skills
Coaching, Payroll, Insurance, Employee Relations, Recruiting, Performance Management, Talent Acquisition, Budgets, Benefits Administration, Employee Engagement, Talent Management, Human Resources, Leadership Development, Employee Benefits, Sourcing, Onboarding, Team Building, Interviews, Applicant Tracking..., Hiring, Customer Service, Training, Contract Negotiation, Negotiation, Customer Satisfaction, Technical Recruiting, Change Management, Sales, Strategic Planning, Operations Management, Project Planning, Executive Search, Employee Training, Leadership, Organizational..., Account Management, Strategy, Internet Recruiting, Mergers & Acquisitions, Succession Planning, Cold Calling, Management, Executive Management, Vendor Management, Business Development, Resume Writing, Personnel Management, Team Leadership, Screening Resumes, Consulting
Education
Touro College Jacob D. Fuchsberg Law Center 1982 — 1985
Juris Doctorate, Law
City University of New York-Brooklyn College 1978 — 1981
BA, English and Speech Audiology and Pathology
Cardinal Hayes HS 1973 — 1977
Regents HS Diploma, Colege Prep
Prime Therapeutics July 2007 - Present
Hayneedle (Previously Net Shops) November 2005 - November 2006
Timberline Total Solutions March 2004 - November 2005
Nexterna Incorporated March 2002 - March 2004
Aegis Communications Group September 2000 - March 2002
Sitel November 1994 - August 2000
Skills
Team Leadership, Cross-functional Team..., Account Management, Supervisory Experience, Site Supervision, Budget Management, Outstanding Customer..., Quality Assurance, Quality Management, Innovative Problem..., Staff Supervision, Staff Management, Critical Thinking, Strategic Planning, Contact Centre
Education
Cloud County Community College
No Degree earned. I plan on going back within the next year to earn my degree., Business & Accounting
Cima Technology February 2013 - Present
Precyse Solutions January 2012 - November 2012
WOW Global Corporation December 2009 - January 2012
Aegis Communications Group 2006 - 2009
India March 2003 - April 2006
All American Billing November 2000 - February 2003
Bayer MaterialScience June 1989 - October 2000
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1992 — 1995
MBA
Pennsylvania State University-Erie Campus 1985 — 1989
BS, Plastics Engineering Technology
Ultimate Staffing September 2009 - December 2009
Aegis Communications Group November 1994 - March 2009
SpringCreek Maintenance and Supply September 1991 - July 1994
Skills
Data Entry, Team Building, Sales, Employee Relations, Call Centers, Troubleshooting, Time Management, Customer Service, Outlook, Inventory Management, Networking, Microsoft Office, Microsoft Excel, Invoicing, Microsoft Word, Quality Assurance, Inventory Control, Sales Management, Accounting, Customer Satisfaction, Contract Management, Customer Retention, Spreadsheets, Recruiting, Telephone Skills, Software Documentation
Education
Riverside City College 1969 — 1970
General diploma, mechanical draftiing engineering
Fort Worth ISD April 2015 - Present
FWISD August 2012 - April 2015
FWISD November 2010 - August 2012
MEDHOST, Inc January 2010 - November 2010
Daryl Flood Inc November 2007 - January 2010
The Bombay Company August 2007 - November 2007
Aegis Communications Group May 2007 - August 2007
Drive Financial Services May 2005 - May 2007
Aegis Communications Group January 1999 - January 2005
Skills
Active Directory, Windows Server, Microsoft Exchange, Windows XP, TCP/IP, System Administration, Citrix, XP, Network Administration, Blackberry Enterprise..., Windows, Symantec Antivirus, Windows 2000, Novell, SCCM, Windows 7, Windows Desktop, Windows Networking, Norton Ghost, Windows Vista, Sophos, SCCM 2012, McAfee Antivirus, Servers, Troubleshooting
Education
Tarrant County College 2007 — 2011
Associate of Arts (A.A.)
Eastern Hills High School 1994 — 1998
H.S. Diploma
C3/CustomerContactChannels, Inc. January 2015 - Present
C3 June 2014 - December 2014
C3/CustomerContactChannels, Inc. October 2011 - May 2014
C3/CustomerContactChannels, Inc. April 2010 - October 2011
Aegis Communications November 2009 - April 2010
Aegis Communications September 2008 - November 2009
Aegis Communications Group June 2007 - September 2008
Skills
Management, Customer Satisfaction, Training, Quality Assurance, Call Centers, Operations Management, Vendor Management, BPO, Outsourcing, Employee Engagement, Customer Experience, Workforce Management, Process Improvement, Call Center, Performance Improvement, Customer Service, Leadership
Education
Southern Methodist University 2004 — 2007
M.A., American History
Southern Methodist University 2000 — 2004
B.A., History and Religious Studies
Interstate Batteries May 2015 - Present
Interstate Batteries June 2014 - May 2015
Safety-Kleen October 2002 - June 2014
WebLink Wireless July 1999 - September 2002
Aegis Communications Group July 1998 - July 1999
Western Pacific Airlines June 1995 - February 1998
Ent Federal Credit Union May 1992 - July 1995
Walt Disney World August 1994 - January 1995
Skills
Learning Management, Learning Management..., Captivate, Instructional Design, Process Improvement, Needs Analysis, Training, Performance Management, Organizational Learning, Adobe eLearning Suite, SAP, Articulate Suite, Adult Learning Theory, Compliance Training, Leadership, E-Learning, Coaching, Instructor-led Training, Waste, Hazardous Waste..., Training Delivery, Management, Sales, Waste Management, Personnel Management, Recycling
Education
University of Colorado at Colorado Springs 1994 — 1998
Bachelor of Arts (B.A.), Organizational Communication, General
The American Home November 2012 - Present
Be Present, Inc. September 2007 - November 2012
Georgia Department of Juvenile Justice 2005 - 2007
Georgia department of Juvenile Justice 2003 - 2005
Georgia Department of Juvenile Justice 2001 - 2003
AEGIS Communications Group 1996 - 2001
Skills
Employee Relations, Strategic Planning, HR Policies, Organizational..., Policy, HRIS, Change Management, Organizational Design, Compensation, Talent Management, Leadership Development, Employee Engagement, Coaching, HR Consulting, Team Building, Team Leadership, Benefits, Problem Solving, Organizational..., Human Capital Management, Process Improvement, Conflict Resolution, Customer Relations, Compliance, Workforce Planning, HR Strategy, Job Analysis, Customer Service, Program Management, Employee Benefits, Performance Management, Administration, Onboarding, Project Management, Leadership, Personnel Management, Human Resources
Education
Columbus State University 2014 — 2015
Master of Business Administration (M.B.A.)
Georgia State University
BA, Dual Degree in Organizational Development and Information Technology
AppleOne 2006 - 2008
ACS February 2006 - May 2006
Ticketmaster LLC March 2003 - February 2006
Ticketmaster, LLC April 2002 - March 2003
Aegis Communications Group June 1997 - December 2001
Aegis Communications 1997 - 2001
Education
Fairmont State University 2000 — 2001
HR Consultant Services January 2009 - Present
Southland Publishing - newspaper and magazine publishing company 2006 - Present
ICO VFX June 2010 - June 2011
Employee Relations Specialist at Pacific Clinics - $97 million nonprofit healthcare agency May 2005 - 2006
eVox Productions - international automotive photographic imaging studio 2002 - 2005
Synapse Services 2001 - 2002
Howroyd Group 2000 - 2001
Aegis Communications Group 1998 - 2000
Skills
Microsoft Office, Employee Relations, Budgeting, Performance Management, Training & Development, Conflict Management, Mediation, Corporate Communications, Employee Benefits, Start-up Consulting, Human Resources..., Payroll Administration, Risk Management, Operations Management, Legal Compliance, Legal Documentation, Legal Advice, Internal Investigations, Benefits Administration, HR Consulting, Budgets, Payroll, Employee Training, Onboarding, Recruiting, HR Policies, Employment Law, Organizational..., Applicant Tracking...
Education
Human Resources Certification Institute 2002 — 2002
PHR Certification, Professional Human Resources Certification (National) - awarded by HRCI
Michigan State University
BA - Dual Major, Organizational Communication and Psychology
Teleperformance, USA July 2012 - Present
Aegis Communications Group June 2007 - June 2012
Larsen & Toubro Limited July 2002 - March 2006
Skills
Project Management, Operations Management, Management, Process Improvement, Six Sigma, Strategy, Systems Engineering, Supply Chain, Business Analytics, PMP, Construction, Competitive Analysis, Business Analysis, Outsourcing
Education
Indian School of Business 2006 — 2007
PGP, Operations Management
Maulana Azad National Institute of Technology 1998 — 2002
Bachelor of Engineering (BEng), Mechanical Engineering
C3/CustomerContactChannels, Inc. August 2003 - Present
Aegis Communications Group May 2005 - April 2010
C3/CustomerContactChannels January 2004 - May 2005
efishnt June 1999 - May 2005
Precision Response Corporation 1995 - 2001
TeleRep 1990 - April 1993
Flight Level Media January 1987 - March 1993
Skills
Outsourcing, Social Media, BPO, New Business Development, Strategic Planning, Call Center, CRM, Workforce Management, Consulting, Program Management, Management, Process Improvement, Business Development, Call Centers, Start-ups, Customer Satisfaction, Strategy, Contact Centers, Offshoring, Performance Management, Operations Management, Call Center Development, Recruiting, Leadership, Vendor Management, Inbound Marketing, Telecommunications, Sales, Service Delivery, Marketing, Human Resources, Sales Management, Customer Experience, Sales Process, Project Management, Networking, Business Process..., Customer Retention, E-commerce, Telemarketing, Team Management, Account Management, Lead Generation
Education
Southern Connecticut State University 1978 — 1981
Marketing/Commuinications
NYC Department of Education March 2005 - Present
National Communications Consultants Corp. 2003 - 2004
Rosenquist & Associates 2002 - 2003
First Place LA 2001 - 2002
Aegis Communications Group 2000 - 2001
Skills
Differentiated..., Special Education, Classroom Management, Literacy, Lesson Planning, Elementary Education, K-12, Microsoft Excel, Team Building
Education
Baruch College, City University of New York (CUNY) 2009 — 2015
Bachelor’s Degree, Entrepreneurship, GPA 3.8
Queensborough Community College 2005 — 2008
Associate’s Degree, Visual and Performing Arts, GPA 3.9
Humana September 2008 - Present
Metropolitan Health Networks February 2004 - September 2008
Aegis Communications Group August 1999 - February 2004
Skills
Marketing Strategy, Direct Marketing, Marketing Communications, Marketing Management, Advertising, Account Management, Budgets, Customer Service, Corporate Communications, Email Marketing, Event Management, Integrated Marketing, Market Planning, Marketing, Nonprofits, Program Management, Project Management, Sales, Sales Process, Salesforce.com, Copywriting, Social Media Marketing, Sponsorship, Start-ups, Strategic Planning, Lead Generation
Education
Florida Atlantic University 1999 — 2003
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Booz Allen Hamilton May 2015 - Present
Northrop Grumman October 2007 - May 2015
General Dynamics December 2001 - October 2007
Aegis Communications Group October 1999 - December 2001
Tombstone Federal Credit Union October 1994 - September 1999
Skills
Operations SME, Microsoft Office, Technical Writer, Process/Procedure..., CompTIA Security+, Asset Management, Project Management, Computer Emergency..., Certified Ethical Hacker, Training, Information Assurance, Security Audits, Disaster Recovery, Customer Service, Call Center Management, BMC Remedy Ticketing..., ITIL, Active Directory, Troubleshooting, Linux, System Administration, Unix, Java, Windows, Financial Accounting, Payroll, Accounts Payable &..., Customer Support, Telecommunications, Financial Audits, Quality Auditing, Scheduling
Education
Wayland Baptist University 2012 — 2014
Bachelor of Applied Science
Cochise College 2007 — 2009
Associate of Applied Science
LabCorp January 2014 - Present
Libertas Pharma, Inc. 2010 - 2013
Glades Pharmaceuticals LLC 2005 - 2010
Aegis Communications Group 2000 - 2004
Skills
SAP, PowerPoint, Microsoft Word, Salesforce.com, Outlook, Access, QuickBooks, Projects, Pivot Tables, Quicken, Vlookup, Goldmine, Pharmaceutical Industry, Process Improvement, Forecasting, Marketing
Education
Robert Morris University 1962 — 1964
Aegis Work Force Manager/DirectorAegisNovember 2009 - Present
Aegis Communications Group 2008 - Present
Skills
Workforce Management, BPO
Education
University of Phoenix
BA, Business
Big Brothers Big Sisters September 2013 - Present
QVC February 2009 - September 2013
aegis communications group February 2009 - September 2009
Barry University August 2008 - December 2008
Barry University August 2004 - November 2008
Skills
Social Media Marketing, Facebook, Public Relations, Marketing, Event Management, Social Media, Event Planning, Social Networking, Press Releases, Project Planning, Time Management, Fundraising
Education
Barry University 2004 — 2008
B.A., Public Relations
Wal-mart Inc April 2005 - November 2013
Aegis Communications Group October 1997 - April 2005
Skills
Informix, 4GL, ESQL/C, SQL, C, Unix, Unix Shell..., IBM WebSphere MQ, C++, Perl
Education
The University of Texas at Arlington 1992 — 1995
Master's Degree, Computer Science & Engineering
Aegis Communications Group March 2012 - Present
Telvista January 2002 - March 2012
Prodigy/Flashnet [now AT&T] 1999 - 2001
PrimeCo Personal Communications [now Verizon Wireless] 1996 - 1999
BNSF Railway 1995 - 1996
Skills
Sales Operations, Lead Generation, Proposal Leadership, Customer Experience, Vendor Management, Workforce Management, Business Development, Customer Retention, Customer Satisfaction, Team Management, BPO, CRM, Process Improvement, Call Center, Outsourcing, Analytics, Social Media Marketing, Team Leadership, Call Centers, Cross-functional Team..., Leadership, Sales Management, Customer Service, Relationship Management, Salesforce.com, Telecommunications, Income Statement, Business Process..., Account Management, Strategic Partnerships, Operations Management, Team Building, Management, Program Management, Strategic Planning, Strategy, P&L Management, Contact Centers, Employee Benefits, Telemarketing, Start-ups, Sales, Pre-sales, Marketing, Executive Management
Education
Jacksonville State University
Bachelor of Science, Management, Spanish
University of Tennessee-Knoxville - College of Business Administration
Master of Business Administration (MBA), Management, Finance
Exide Technologies May 2005 - Present
AirGate PCS 2003 - 2005
Cotelligent 2000 - 2003
Aegis Communications Group 1996 - 2000
Skills
Cost Accounting, Internal Controls, Financial Reporting, SEC filings, Financial Analysis, Staff Development, Team Leadership, Technical Accounting..., Strategic Planning, Due Diligence, Mergers & Acquisitions, US GAAP, Finance, Sarbanes-Oxley Act, Consolidation, GAAP, Sarbanes-Oxley, Accounting, Hyperion, SEC Filings
Education
Bentley University
Bachelor of Science (B.S.), Accounting
Русский Мир-Russian World Language Service 1990 - Present
Aegis Communications Group October 1994 - September 2012
Oncor Communications 1990 - 1994
Irving Trust International Bank; Texas Commerce Bank; Continental National Bank September 1978 - August 1988
Skills
Microsoft Office, Teaching, Customer Service, Microsoft Word, Microsoft Excel, Art, English, Windows, Fine Art, Language Teaching, Russian to English, Foreign Languages, Language Services, Book Illustration, Event Planning, Illustrator
Education
The University of Texas at Arlington 1972 — 1981
Bachelor of Arts (B.A.), Russian Language, 3.248
Nolan Catholic High School, Fort Worth, TX 1969 — 1972
Aflac January 2012 - Present
Aegis Communications Group August 2011 - December 2011
National Income Life Insurance April 2010 - July 2010
Education
Suffolk County Community College 2006 — 2007
Film/Video and Photographic Arts
Katherine Gibbs School
Suffolk County Community College
University of Phoenix July 2009 - Present
University of Phoenix July 2006 - Present
Ewing Construction February 2008 - June 2009
Pepsi Bottling Group November 2004 - December 2007
TCI Nationwide Carrier June 2003 - June 2004
Aegis Communications Group September 1998 - June 2003
Skills
Higher Education, Admissions, Public Speaking, Research, E-Learning, Enrollment Management, Adult Education, Distance Learning, Strategic Planning, Student Recruiting, Microsoft Office, Staff Development, Student Financial Aid, Academic Administration, Social Media, Educational Technology
Education
University of Phoenix 2003 — 2006
Bachelor of Science, Business Management
Pulaski Technical College 1993 — 1995
Associate of Art, Administration
Aegis Communications Group September 2012 - Present
Touchstone Health 2008 - 2010
Barnes & Noble 2007 - 2008
Bank of America 2004 - 2007
Mattress Giant 2000 - 2002
Compaq Computer Corporation 1997 - 2000
Education
Prairie View A&M University 1994 — 1997
Self-employed August 1988 - Present
PatAnn INC April 2002 - October 2004
AEGIS Communications Group January 2001 - July 2001
Education
Cochise College 2004 — 2009
Associate's degree, Computer Systems Networking and Telecommunications
Oak Cliff Bible Fellowship / Fellowship Christian Academy 2014 - Present
Texas Workforce Commission July 2012 - June 2014
Texas Health Single Source Staffing August 2010 - January 2012
Aegis Communications Group October 2008 - September 2010
Skills
Onboarding, Employee Relations, Human Resources, Employee Engagement, Employee Benefits, Employment Law, HR Policies, Employee Training, EEO, Career Counseling, ADP Payroll, Ceridian Payroll System, Employment..., Team Leadership, Career Development..., Microsoft Office, I-9 Compliance, HIPAA, Selection & Recruitment, Payroll, Benefits Administration, Recruiting, FMLA, Deferred Compensation, Interviews
Education
The University of Texas at Arlington 2013 — 2013
Human Resources Management Certificate, Human Resource Management
DeVry University's Keller Graduate School of Management-Texas 2011 — 2013
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Texas Woman's University 2002 — 2006
Bachelor of Fine Arts (BFA), Graphic Design
Advanced Telecom Services March 2012 - August 2013
Aegis Communications Group October 2011 - February 2012
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Typing 60 WPM, Ten Key by Touch
Education
The University of Texas at Arlington 1990 — 1995
Bachelor of Arts (BA), Spanish
Aegis Communications Group August 2013 - Present
US Army March 2010 - March 2013
US Army December 2004 - March 2010
Skills
Type 41 wpm, Microsoft Excel, PowerPoint, Microsoft Word, Outlook, Communication, Fax, Printers, Phone Etiquette
Education
Colorado Technical University-Online 2010 — 2014
A.S. of General Studies
Pine Forest High School 2000 — 2004
High School Diploma
Oracle August 2008 - Present
Skywire Software January 2007 - July 2008
Aegis Communications Group January 2003 - December 2006
Skills
Java, Java Enterprise Edition, C#, ASP.NET, JavaScript, XML, Oracle, Microsoft SQL Server, Web Services, PL/SQL
Education
University of Miami 2000 — 2002
Master of Science (MS), Computer Science
Family and Morale, Welfare and Recreation - Child December 2014 - March 2015
Killeen ISD September 2011 - June 2013
Fort Huachuca Accommodation Schools August 2005 - May 2006
Aegis Communications Group July 2001 - September 2001
US Army July 1999 - April 2001
US Army February 1998 - July 1999
Channel Islands Orthopedic Medical Group January 1996 - January 1998
Channel Islands Orthopedic Medical Group April 1994 - December 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Windows, Time Management, Fundraising, Nonprofits, Data Entry, Outlook, Management, Community Outreach, E-Learning, Communication, Critical Thinking
Education
University of Phoenix 2010 — 2014
Bachelor's Degree, Human Services and Management
Grand Canyon University 2007 — 2007
Undeclared, Mathematics
University of Arizona 2004 — 2006
Bachelor's Degree, Elementary Education and Teaching
Cochise College 2001 — 2004
Associate's Degree, General Studies
Oxnard College 1997 — 1997
Undeclared, Mathematics
Channel Islands High School 1992 — 1996
High School, General Studies
Aegis Communications Group August 2013 - February 2014
Armed Services YMCA October 2011 - November 2012
Walmart May 2010 - August 2010
Skills
Experience Working with..., Customer Service, Customer Support, Health Insurance
Education
Texas A&M University 2007 — 2008
Central Texas College