Aimia Inc
Industry: Company
DescriptionAimia is a global data-driven marketing and loyalty analytics company based in Montreal, Quebec, Canada. Aimia owns and operates Air Miles Middle East loyalty program and also own stakes in other loyalty programs, such as Club Premier in Mexico and Think Big, a partnership with AirAsia and Tune Group. Headquarters: Montreal, Canada Founded: 5 May 2008 Key people: Robert E. Brown (Chairman), Jeremy Rabe (Group Chief Executive) Subsidiaries: Aimia Proprietary Loyalty U.S. Inc.,
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Aimia Inc Employees
HRG October 2012 - December 2014
Carlson Marketing September 2011 - October 2012
Aimia Inc 2011 - 2012
Skills
Microsoft Excel, Microsoft Office, Photoshop, Team Leadership, Market Research, Project Planning, Web Design, Creative Writing, Mac, Event Planning, Event Management, Social Media, Sales
Education
Dalhousie University 2014 — 2017
Bachelor's Degree
Humber College 2009 — 2011
Associate's Degree
sanskriti School
High School
Aimia Inc November 2011 - Present
Skills
Customer Service, Teamwork, Spanish, English, Flights
Education
Humber College 2010 — 2011
Randstad Canada May 2013 - November 2014
altis Human Resources (altisHR) November 2012 - May 2013
Aimia Inc August 2011 - June 2012
Securitas January 2011 - April 2011
Trent University October 2010 - April 2011
H&M September 2007 - January 2010
Skills
Project Management, Program Management, Microsoft Office, French, Time Management, Sales, Client Services, Staffing Services, Business Continuity..., Emergency Management, Employee Loyalty, Incentive Programs, Account Coordination, Client Service Oriented, Performance Reporting, CRM
Education
University of Toronto 2005 — 2010
Bachelor of Arts (B.A.), Urban, Economic, and Social Geography; Linguistics
Fleming College 2010 — 2011
Post-graduate certificate, Emergency Management and Business Continuity Planning
EG Transcripts February 2015 - Present
The Byng Group June 2014 - May 2015
Wordwrap Associates Inc. 2015 - 2015
Aimia Inc January 2011 - June 2013
Carlson Marketing Canada October 2009 - January 2011
Carlson Marketing Canada September 2007 - October 2009
RBC May 2006 - September 2007
TD Insurance April 2001 - March 2003
Skills
Data Analysis, Customer Service, Training, Call Monitoring, Team Leadership, Process Improvement, Relationship Management, Team Mentoring, Program Management, Customer Experience, Management
Education
Durham College 2014 — 2015
Canadian Centre for Verbatim Studies 2013 — 2015
Woodlands Secondary School
Merck July 2014 - Present
Aimia January 2014 - July 2014
Aimia Inc November 2012 - January 2014
Compass Group (FLIK International) October 2011 - November 2012
Pfizer (formerly Wyeth) January 2010 - February 2011
Wyeth January 2007 - January 2010
Wyeth Pharmaceuticals June 2003 - January 2007
Wyeth Pharmaceuticals March 2001 - June 2003
Other Relevant Experience 1996 - 2000
Skills
Project Planning, Strategic Sourcing, Training, Change Management, Marketing Management, Sales Operations, Customer Service, Operations Management, Team Leadership, Process Improvement, Marketing Event Planning, Global Operations, Hospitality Management, Strategic Planning, Procurement Outsourcing, Travel, Contract Negotiation, Business Planning, Strategy, Purchasing, Performance Management, Healthcare, Trade Shows, Recruiting, Key Account Management, Leadership, Management
Education
Eastern University 2003 — 2005
MBA, Master of Business Administration
Philadelphia University 1992 — 1995
Bachlor of Science, Marketing/Management
Aimia Inc March 2015 - Present
The Boston Consulting Group 2011 - Present
WorleyParsons July 2008 - March 2010
Westmar Consultants August 2004 - July 2008
Skills
Project Management, Procurement, Project Planning, Leadership, Construction Management, Construction, Negotiation, Engineering, Business Development, Change Management, New Business Development, Proposal Writing, Business Planning, Commissioning, Program Management, Strategic Planning, Management Consulting, Strategy, Business Strategy, Energy, Business Process..., Business Transformation, Analysis, Competitive Analysis, Financial Modeling, Business Analysis, Due Diligence, Analytics, Cross-functional Team..., Consulting, Strategic Consulting, Mergers & Acquisitions, Entrepreneurship, Market Entry, Valuation, Risk Management, Client Relations Skills, Capital Projects
Education
The University of Western Ontario - Richard Ivey School of Business 2010 — 2011
MBA, (with Distinction)
University of Victoria
Bachelor of Engineering (with Distinction), Mechanical
Rust Consulting November 2014 - Present
Aimia Inc 2015 - 2015
Aimia Inc 2015 - 2015
MoneyGram International July 2014 - October 2014
UCare October 2013 - June 2014
Medica April 2013 - September 2013
Express Scripts November 2012 - April 2013
HealthPartners December 2011 - November 2012
UnitedHealthcare March 2011 - November 2011
Blue Cross Blue Shield MN October 2010 - March 2011
Skills
Program Management, Vendor Management, RFP, SDLC, Entrepreneurship, Strategic Program..., Business Analysis, Cross-functional Team..., Project Management, Offshore Software..., Business Process, Leadership, Integration, CRM, Strategy, PMO, Software Documentation, Management, Enterprise Software, Analysis, Project Planning, Software Development, Data Warehousing
Education
University of Minnesota - Carlson School of Management 2003 — 2003
MEP, Minnesota Executive Program
Rational Systems 2002 — 2002
Certificate, Reqmnts Mgmnt - Use Cases and Object-Oriented Analysis and Design Using the Unified Modeling Lang
Rational Systems - Object oriented Design, Development and Use Case Analysis 2002 — 2002
Certificate, Object oriented Design, Development and Use Case Analysis
U of MN - Carlson School of Mgmt - e-Business Strategy 2002 — 2002
Certificate, e-Business Strategy
University of St. Thomas - Opus College of Business 2002 — 2002
Mini-Masters, Software Design and Development
University of St. Thomas - Opus College of Business 2002 — 2002
Mini-Masters, e-Commerce
Emory University - Goizueta Business School 1984 — 1986
MBA, Accounting
Macalester College 1979 — 1981
Bachelor of Arts (B.A.), Economics & Political Science
Centrilogic February 2013 - Present
The Butler Did It January 2011 - Present
Aimia Inc 2011 - 2012
EF Educational Tours 2011 - 2011
Kensington Tours 2011 - 2011
Skills
Customer Service, Social Media, Hospitality, Project Management, Sales, Event Planning, Teamwork, Time Management, Leadership, Tourism
Education
Humber College 2010 — 2011
Diploma, Travel and Tourism
Aimia Inc 2013 - 2013
Dino Trading Company 2012 - 2013
TD Bank Group January 2012 - August 2012
HSBC May 2011 - July 2011
Morgan Stanley May 2011 - June 2011
Education
The University of Western Ontario - Richard Ivey School of Business 2012 — 2014
Bachelor of Arts (B.A.)
Università Commerciale 'Luigi Bocconi' 2014 — 2014
Bachelor of Arts (B.A.), Honors Business Administration
The University of Western Ontario 2010 — 2012
Bachelor of Arts (B.A.)
Webber Academy 2006 — 2010
High School Diploma
Aimia Inc October 2013 - Present
Aimia Inc August 2011 - October 2013
Fusion Retail Analytics June 2009 - May 2011
Rogers Communications January 2008 - January 2009
Boston Consulting Group (BCG) September 2005 - June 2007
Mars (Masterfoods, Effem) March 2000 - July 2003
BOC September 1996 - March 2000
Skills
Retail, Business Strategy, Customer Insight, Marketing Strategy, FMCG, Loyalty Programs
Education
The University of Western Ontario - Richard Ivey School of Business 2003 — 2005
MBA, Business
University of Nottingham, England 1992 — 1996
MEng, Chemical Engineering
Redwood Management Consulting Services Inc. June 2014 - Present
Aimia Inc September 2010 - June 2014
Maple Leaf Foods August 2002 - August 2010
BlackGold Systems Group Inc. April 1989 - August 2002
Baxter Corporation December 1986 - April 1989
Fort McMurray Regional Hospital October 1982 - November 1986
Skills
SDLC, Business Analysis, Integration, Process Improvement, IT Management, Business Process..., Project Management, Agile Methodologies, Systems Analysis, IT Strategy, ERP, Software Documentation, Information Technology, PMP, Change Management, Team Leadership, ITIL, Strategy, Architecture, Outsourcing, Management, Enterprise Software, IT Service Management, Business Process, SOA, Vendor Management, Enterprise Architecture, Leadership, Business Intelligence, PMO, Disaster Recovery, Project Portfolio..., MS Project, Visio, Cross-functional Team..., Requirements Analysis, Program Management, IT Operations, PCI DSS, COBIT, PMI, CSOX, Database Design, Data Analysis, C# .NET, ASP.NET MVC, Web Development, Windows Software..., Technological Innovation
Education
IT Chapter 2013 — 2013
ITIL Foundations Certification
Richard Ivey School of Business 2007 — 2007
Maple Leaf Foods Six Sigma Organization 2006 — 2006
Richard Ivey School of Business 2006 — 2006
ProjectWorld / BAWorld 2005 — 2005
Maple Leaf Six Sigma Organization 2003 — 2003
Humber College 2001 — 2001
Humber College 2001 — 2001
IBM Learning Services 2001 — 2001
Institute for Advanced Technology 1986 — 1986
Aimia Inc August 2014 - Present
Humber College July 2014 - August 2015
The Shopping Channel April 2011 - August 2013
Maritz Canada April 2009 - December 2010
Home Depot Canada March 2006 - November 2008
Loblaw Companies Ltd. 2005 - 2006
Jardan's Fashion Agency March 2000 - April 2005
Skills
Omniture, SAP, Vendor Relationships, E-commerce, Cross-functional Team..., Retail, Email Marketing, Digital Marketing, Direct Marketing, Social Media Marketing, Merchandising, Analytics, Online Advertising, Marketing Strategy, Social Media, Sales, Management, Retail Buying, Advertising, Forecasting, Product Development, Pricing, Fashion, Marketing, Sourcing, Apparel, Negotiation
Education
Ryerson University 2005 — 2008
Certificate, Retail Management
Humber College
Diploma, Retail Management
Nationwide Insurance April 2015 - Present
EXPRESS January 2014 - April 2015
Nationwide Insurance November 2013 - January 2014
Aimia Inc April 2011 - November 2013
EXPRESS May 2010 - April 2011
Cameron Mitchell, Inc January 2010 - May 2010
Skills
Human Resources, Strategic Planning, Sales, Event Management, Business Development, Team Building, Event Planning, Customer Service, Account Management, Team Leadership, Negotiation, Project Management, Marketing, Budgets, B2B, Trade Shows, Email Marketing, Marketing Communications, Time Management, Project Planning, Training, CRM, Marketing Strategy, Retail, Social Media, Public Relations, Advertising, Social Networking, Hospitality, Incentives, Meeting Planning, Corporate Events, Hotels, Microsoft Office, Incentive Programs, Incentive Travel, Outlook, Tourism, Cross-functional Team..., Microsoft Excel, Sales Presentations, Market Research
Education
The Ohio State University 2007 — 2010
B.A.
DePaul University 2006 — 2007
CareSource August 2015 - Present
Aimia Inc March 2005 - August 2015
NCR Corporation 1982 - 2005
Skills
Software Project..., PMP Certified (2000 -..., Program Management, Agile Project Management, Business Analysis, Vendor Management, SDLC, PMO, Software Development, PMP, Business Intelligence, Agile Methodologies, Requirements Analysis, Project Portfolio...
Education
Ferris State University 1978 — 1982
Bachelor of Science (BS), Business Data Processing
Wright State University 1983 — 1984
MBA coursework
Wichita State University 1984 — 1986
MBA coursework
Aimia Inc June 2011 - Present
(self employed) March 2008 - Present
Greater Twin Cities United Way March 2006 - May 2011
Sheraton Commander Hotel February 2005 - January 2006
Hilton Boston Back Bay June 2004 - February 2005
Interlachen Country Club 2004 - 2004
Skills
Event Management, Event Planning, Advertising, Budgets, Corporate Events, Fundraising, Hospitality, Leadership, Management, Marketing, Marketing Communications, Meeting Planning, Sales, Sponsorship, Strategic Planning, Strategy, Trade Shows, Project Management, Social Media Marketing, Contract Negotiation, Marketing Strategy, Public Speaking, Social Networking, Customer Service, Public Relations, Market Planning, Project Planning, Social Media, Forecasting, Time Management
Education
Gustavus Adolphus College 2000 — 2004
B.A., Business Management
Aimia Inc. 2014 - Present
D+H 2007 - 2014
Royal ”T” Microsystems Inc. 2005 - 2007
Reliance 1995 - 2004
Skills
Active Directory, VMware Infrastructure, Windows Server 2012 /..., Microsoft Exchange, SharePoint, Systems Management, Virtualization, Disaster Recovery, Microsoft SQL Server, IT Service Management, IIS, NetApp, IT Project..., Project Management, System Design & Analysis, System Center, Operations & Maintenance, Disaster Recovery..., Infrastructure..., Linux, System Administration, Hyper-V, Monitoring Performance, Servers, Exchange 2010/2007/2003, VMware, Software Documentation, IT Strategy, Visio, Platform Enhancements, ITIL, Windows Server
Education
Gujarat University 1991 — 1994
Bachelor of Science (B.Sc.), Electronics
Aimia Inc May 2015 - Present
Skills
SQL, SAS, Critical Thinking, Research, Economics, Statistics, Microsoft Excel, Leadership, Data Analysis, Stata, Analysis, JMP, OS X, Quantitative Analytics, Adaptability, Mathematics, ArcGIS, ESRI, MicroStrategy, Microsoft Office, Microsoft Word, PowerPoint, Analytics, Teradata SQL, Market Research, Marketing Strategy, CRM
Education
Uniwersytet Ekonomiczny w Krakowie 2012 — 2012
Study Abroad, Economics
Grand Valley State University 2009 — 2011
Bachelor of Science, Economics, 3.919/4.000 Cumulative
Michigan Technological University 2006 — 2009
Biomedical Engineering & Economics
Aimia Inc November 2009 - Present
Carlson Marketing August 1981 - October 2009
Skills
Event Management, Meeting Planning, Event Planning, Relationship Marketing, Account Management, Customer Service, Incentive Travel, Market Research, Corporate Events, Hospitality, Trade Shows, Pharmaceutical Industry, Management, Public Relations, Onsite Coordination, Marketing Communications, Marketing Strategy, Marketing, Stock Trading, Investigator Meetings
Education
Saint Louis University 2014 — 2014
Healthcare Meeting Compliance Certificate
Drake University 1977 — 1981
Bachelor of Arts (BA), Economics/Marketing
Institute of European Studies Paris, France 1979 — 1980
Study abroad program in conjuction with the Sorbonne, International Business, French Language and Culture
Aimia Inc February 2014 - Present
Air Liquide Canada December 2012 - February 2014
Bombardier March 2010 - March 2012
Rio Tinto April 2009 - March 2010
Rio Tinto August 2008 - April 2009
Alcan Inc. August 2007 - July 2008
Alcan 2006 - 2007
Various 2001 - 2006
Skills
Remuneration, Total Rewards, Compensation Structure..., Hay Job Evaluation, Executive Compensation, Short Term Incentive, Long Term Incentive..., Salary Review, Employee Share Purchase..., International..., Domestic Relocation, Employee Engagement, HR Policies, Perquisites Program, HRMS
Education
HEC Montréal 2006 — 2013
Baccalauréat, Gestion (par cumule) / Management
HEC Montréal 2012 — 2013
Certificat, Analyse des processus organisationnels / Organizational Processes Analysis
HEC Montréal 2010 — 2012
Certificat, Gestion des Ressources Humaines / HR Management
HEC Montréal 2006 — 2011
Certificat, Gestion d'entreprise / Business Management
Aimia Inc March 2014 - Present
JetSet Editing September 2010 - Present
Aimia Inc August 2013 - March 2014
Honor Society of Nursing, Sigma Theta Tau International August 2012 - April 2013
Honor Society of Nursing, Sigma Theta Tau International October 2009 - August 2012
Daily Journal November 2004 - July 2010
Sigma Theta Tau International August 2008 - October 2009
Angie's List 2007 - 2007
Journal Gazette 1999 - 1999
Skills
Writing, Editing, AP Style, Copy Editing, Proofreading, Journalism, Books, Stories, Newspaper, Ap Style, Storytelling, Press Releases, Editorial, Social Networking, Feature Articles, Newsletters, Content Development, Content Management, Advertising, Publications, Creative Writing, Web Content, Newspapers, Publicity, Marketing, News Writing, Copywriting, Magazines, Publishing, Online Publishing, Creative Direction, Content Strategy, Media Relations, Freelance Writing, Online Journalism, Headline Writing, Speech Writing, Web Content Management, Corporate Communications, Facebook
Education
Indiana University Bloomington 1998 — 2000
English
Aimia Inc November 2014 - Present
Pommaria Biocosmetics Inc July 2013 - Present
Skills
PMP, Telecommunications, ITIL, IT Service Management, PMO, Agile Methodologies, Integration, Project Portfolio..., Business Analysis, Project Management, Cloud Computing, Virtualization, PMI, IT Management, System Deployment, Governance, Infrastructure, Software Project..., Project Delivery, Agile Project Management, Resource Management, Process Improvement, MS Project, Business Process, Solution Architecture, IT Strategy, Microsoft Project
Education
HEC Montréal 2005 — 2006
Master, Management
Université de Montréal - Ecole polytechnique de Montréal 1998 — 2001
master, electrical engeneering
supcom 1991 — 1995
bachelor, telecommunication
Lycee Dar Essalam 1986 — 1990
Aimia Inc January 2015 - Present
Aimia Inc September 2013 - December 2014
ACNielsen 2011 - March 2013
TakeOff CSH February 2010 - June 2010
Skills
Customer Insight, Competitive Intelligence, Market Analysis, Market Intelligence, Segmentation, Data Analysis, Consumer Behaviour, Loyalty Analytics
Education
HEC Montréal 2008 — 2010
BA, Marketing
SafeNet September 2015 - Present
G Adventures September 2014 - August 2015
Government Digital Service February 2014 - July 2014
WorldPay April 2013 - February 2014
Aimia Inc November 2011 - April 2013
Aimia Inc January 2009 - November 2011
Alap Communications Ltd March 2006 - August 2007
Skills
DevOps, Puppet, AWS Cloud, Apache, MySQL, Networking, JavaScript, Bash, Solaris, PostgreSQL, Red Hat Linux, DNS, Unix, System Administration, PHP, Perl, Unix Shell Scripting
Education
Coventry University 2007 — 2008
MSc, Network Computing
Aimia Inc January 2014 - Present
Aimia Inc March 2009 - Present
TMP WorldwideAdvertising & Communications, LLC April 2000 - March 2009
Synergy Ventures, Inc. November 2000 - April 2001
Skills
Microsoft Office, Salesforce.com, Compremedia, Dynamic Logic Studies, Double Click DFA, Recruiting, Strategy, DFA, Online Advertising, Project Management, Analysis, Account Management, Budgets, Marketing Strategy, New Business Development, Online Marketing, Mobile Marketing, Business Strategy, Mobile Devices, Management, Advertising, Marketing Communications, Competitive Analysis, Relationship Marketing, Digital Marketing, Social Media, Sourcing, CRM, Email Marketing, DoubleClick, Customer Retention, Social Media Marketing, Direct Marketing, Digital Strategy, Marketing, Strategic Communications, Press Releases, Market Research, Integrated Marketing, SEO, Business Development
Education
Iowa State University - College of Business 1992 — 1994
Bachelor of Science (B.S.), Marketing
Woodbury Central
Aimia Inc March 2013 - Present
MXM Health (formerly known as Big Communications) November 2010 - March 2013
Campbell-Ewald July 2010 - November 2010
Carlson Marketing Worldwide November 2008 - January 2010
Carlson Marketing Worldwide (fka Carlson Marketing Group) November 2007 - November 2008
Carlson Marketing Group December 1997 - November 2007
DP& Company (fka A.R. Brasch Marketing) June 1990 - November 1997
Skills
Program Management, Relationship Marketing, Digital Marketing, Interactive Marketing, Project Management
Education
Davenport University 2001 — 2004
University of Phoenix
Aimia Inc October 2014 - Present
Boston Beer Company September 2012 - September 2014
Kraft Foods December 2011 - September 2012
Kraft Foods July 2010 - December 2011
Elmira College September 2009 - May 2010
Elmira College September 2006 - May 2010
Hilliard Corporation 2010 - 2010
Unilever June 2009 - August 2009
Kewill Americas June 2008 - August 2008
Skills
Retail Link, Nielsen, ProSpace, Data Analysis, CRM, Management, Leadership, Analysis, Training, Customer Insight, Marketing, Pricing, Sales, Budgets, Merchandising, Sales Management
Education
Elmira College 2006 — 2010
BS, Business Administration
Oakmont Regional HS 2002 — 2006
Aimia Inc May 2011 - June 2013
Olson June 2010 - May 2011
Carlson Marketing Group April 2004 - November 2009
Carlson Marketing Group January 2002 - March 2004
Carlson Marketing Group December 1998 - December 2001
Carlson Marketing Group July 1997 - November 1998
Carlson Marketing Group August 1995 - June 1997
Skills
Database Marketing, Analytics, Segmentation, Direct Mail, Direct Marketing, Loyalty Programs, Loyalty Marketing, Iyengar Yoga, Yoga, Gift Cards, Prepaid Cards, RFID, Mobile Payments, Microsoft Office, Account Management, Client Services, Website Development, Budget Management, Cross-functional Team..., New Business Development, Leadership, Integrated Marketing, Strategy, Marketing, Budgets
Education
Grinnell College 1987 — 1991
BA, History
Minnesota State University, Mankato 2010 — 2013
Financial Planning and Services
Fargo North High School 1984 — 1987
Aimia Inc December 2014 - Present
Agence Métropolitaine de Transport 2014 - 2014
Logistik Unicorp Inc. 2008 - 2012
Logistik Unicorp FZE 2010 - 2011
Unicorp France 2009 - 2010
Skills
Business Strategy, Marketing Strategy, Strategic Planning, French, Microsoft Office, Business Development, Microsoft Excel, New Business Development, Business Analysis, Financial Analysis, Business Planning, Project Management, Market Research, Team Leadership, Logistics, Negotiation, Analysis, Management, Budgets, Project Planning, Business Process
Education
McGill University 2011 — 2013
Certificate, Systems Analysis and Design
Université de Montréal - HEC Montréal 2007 — 2008
B.B.A, International Business
Université de Montréal - HEC Montréal 2005 — 2007
B.B.A, Finance
Université de Montréal 2003 — 2004
L.L.B, Law
CMF
Desjardins August 2015 - Present
Aimia Inc March 2015 - Present
Intact Financial Corporation November 2013 - Present
TD September 2013 - Present
IBM Canada Ltd. May 2013 - September 2013
Banque Nationale December 2012 - May 2013
IBM March 2011 - December 2012
RONA February 2010 - March 2011
IBM Global Services April 2005 - January 2010
IBM January 2003 - April 2005
Skills
ITIL, IT Service Management, PMP, PMO, IT Management, Project Portfolio..., Project Management, ERP, Service Delivery, Infrastructure, Linux, Software Project..., Firewalls, Data Center, Program Management, Telecommunications, MS Project, Problem Management, Service Availability, Global Service..., Change Management, Service Delivery..., Technical Service..., Electronics Repair, Router Configuration, Switches, SQL, IT Strategy, AIX, Disaster Recovery, Integration, Business Intelligence
Education
Université de Montréal - HEC Montréal 2011 — 2012
1, Certificat universitaire en Gestion de projet
Diplome études Collégiales 1985 — 1988
collegiale, Teccart -
Aimia April 2015 - Present
Aimia Inc January 2014 - Present
Techworld Language Solutions, Inc. March 2012 - January 2014
Techworld Language Solutions, Inc. August 2011 - March 2012
Hispanic Outreach January 2011 - May 2011
Sunset Properties April 2008 - April 2009
Colegio Juan Bosco Occhiena, Jalisco Mexico November 2007 - April 2008
Skills
Bilingual-Spanish, Creative Problem Solving, Persistence, Tenacity, Diligence, Eye For Detail, Customer Service, Cat-like reflexes, Vendor Management, Proofreading, Translation, Program Management, Business Development, Communication, Diligent, Time Management, Marketing Communications, Marketing, Interpreting, Spanish, Multilingual, Resilience, Sales, Editing, Recruiting, Leadership, Microsoft Office, Project Management, Marketing Strategy, Intercultural..., Foreign Languages, Project Planning
Education
Oakland University, Rochester 2006 — 2011
Bachelor of Arts, Spanish and International Management
Grand Valley State University 2003 — 2005
Spanish
Aimia Inc 2014 - Present
Holt Renfrew 2007 - 2014
Workopolis 2005 - 2007
L'Oréal 2004 - 2004
CIBC 2001 - 2003
BMO Financial Group 2000 - 2001
BMO Financial Group 1998 - 2000
Skills
Digital Marketing, Online Advertising, Marketing Communications, Digital Strategy, Marketing Strategy, Strategic Planning, Integrated Marketing, Fashion, Brand Management, Strategy, Advertising, Social Media, Public Relations, Retail, Leadership, Marketing
Education
York University - Schulich School of Business
MBA, Marketing and Strategic Management
ESSEC Business School
MBA Exchange, Luxury Brand Management
University of Toronto - University of Trinity College
BComm
Aimia Inc July 2015 - Present
Xaxis November 2014 - July 2015
Gameloft March 2014 - September 2014
The Energy and Resources Institute May 2013 - July 2013
The Energy and Resources Institute May 2010 - April 2013
Inductis May 2009 - May 2010
PepsiCo May 2008 - June 2008
BMR & Associates May 2006 - June 2006
Skills
SAS, Competitive Analysis, Data Analysis, Econometrics, Predictive Modeling, Statistics, Quantitative Analytics, Economics, Business Analytics, Statistical Modeling, Analysis, Qualitative Research, Logistic Regression, Policy, Policy Analysis, Sustainable Development, Economic Research, Sustainability, Analytics, Data Mining, Business Intelligence, Strategy
Education
Delhi University 2007 — 2009
Masters of Business Economics, (Econometrics, Finance)
Delhi University 2004 — 2007
B.A(hons), Economics
Delhi Public School - R. K. Puram 1997 — 2004
Delhi Public school, East of Kailash 1990 — 1997
Intact Financial Corporation July 2012 - Present
Aimia Inc August 2011 - June 2012
Raymond Chabot Grant Thornton March 2011 - August 2011
Raymond Chabot Grant Thornton January 2008 - March 2011
Medisys July 2006 - January 2008
Mandrake September 2005 - June 2006
HDFC Standard Life Insurance June 2002 - August 2005
Rolland Ressources Humaines June 2001 - June 2002
BMO May 1998 - June 2001
Skills
Talent Acquisition, Recruiting, Employee Relations, Talent Management, Performance Management, Technical Recruiting, Deferred Compensation, Mergers & Acquisitions, Personnel Management, Sourcing, Succession Planning, HR Policies, Employee Engagement, Human Resources, Onboarding, Organizational...
Education
HEC Montréal 1994 — 1997
BAA, Ressources Humaines
Aimia Inc June 2014 - Present
Aimia Inc March 2014 - June 2014
Vision Critical November 2013 - February 2014
Vision Critical November 2010 - October 2013
HSBC Philippines December 2009 - March 2010
Ernst & Young, Philippines April 2009 - May 2009
Skills
SAS, Data Analysis, SPSS, Quantitative Research, Segmentation, Market Research, Statistics, Data Collection, Microsoft Office, Actuarial Science, Programming, PowerPoint, Qualitative Research, Statistical Modeling, Analysis, Microsoft Word, Microsoft Excel, Survey Design, Online Research, Marketing Research, SQL, Automate 9, R, Sparq, Wincross, data tabulation
Education
De La Salle University 2006 — 2009
Bachelor of Science, Statistics major in Actuarial Science
Saint Theresa College 2002 — 2006
Aimia Inc April 2010 - Present
Carlson Marketing Worldwide January 2007 - April 2010
Cintas Corporation January 2006 - January 2007
Carlson Marketing Worldwide January 2004 - November 2005
Skills
Relationship Marketing, Interactive Marketing, Direct Marketing
Education
Western Michigan University 2001 — 2003
BA, Spanish
Western Michigan University - Haworth College of Business 2001 — 2003
BBA, Sales & Business Marketing
Hope College 1999 — 2001
Plasco Energy Group June 2011 - June 2015
Ernst & Young September 2010 - June 2011
Aimia Inc October 2009 - September 2010
Brookfield Renewable Power October 2008 - October 2009
Allen-Vanguard Corporation May 2007 - October 2008
MBNA Canada Bank May 2003 - May 2007
Zarlink Semiconductor August 2002 - May 2003
GSI Group May 2001 - August 2002
Ernst & Young May 1997 - May 2001
Skills
Budgeting, Financial Accounting, Financial Planning, IFRS, Forecasting, Leadership, Process Improvement, Strategic Financial..., Auditing, Budgets, Management, Accounting, Business Planning, Corporate Finance, Finance, Financial Analysis, Project Planning, US GAAP, Financial Reporting, Financial Modeling, Executive Management, Mergers & Acquisitions, Managerial Finance, Risk Management, Due Diligence, Internal Controls, Internal Audit, Analysis, Strategic Planning, Change Management, Start-ups, Project Management, Strategy, Business Strategy, Consolidation, Financial Statements, Financial Services, Banking, Business Analysis
Education
Institute of Chartered Accountants in England and Wales 2010 — 2010
IFRS Certificate
Atlantic School of Chartered Accountancy / Canadian Institute of Chartered Accountants 1997 — 2000
Chartered Professional Accountant (CPA, CA)
Memorial University of Newfoundland 1992 — 1997
B. Comm. (Hons.), Accounting & Finance
Aimia Inc 2013 - Present
Radialpoint 2011 - 2013
The Boston Consulting Group 2006 - 2011
QM Marketing 2002 - 2005
Skills
Strategy, Sales, Management Consulting, Entrepreneurship, Business Development, Change Management, Customer Experience, Project Management, Loyalty Programs, Business Planning, Analytics, Program Management, CRM, Leadership, Go-to-market Strategy, P&L Management
Education
INSEAD
MBA, Strategy and Finance
University of Pennsylvania - The Wharton School
MBA exchange
Essec Business School Paris
Exchange Program, International Business
Schulich School of Business, York University
BBA, General Management
Capella University October 2014 - Present
The Art Institutes International Minnesota April 2006 - Present
Aimia Inc December 2014 - April 2015
Venuefox, LLC January 2015 - January 2015
Aimia Inc March 2012 - October 2014
American Advertising Federation August 2014 - August 2014
AIGA Minnesota July 2012 - December 2013
AIGA Minnesota July 2013 - July 2013
Grandpa-George Design and Interactive May 2007 - December 2012
American Advertising Federation September 2012 - September 2012
Skills
UX, IA, Service Design, Web Project Management, User Interface Design, User Experience, User-centered Design, Interaction Design, Process Engineering, Process Improvement, Process Development, Process Mapping, Process Optimization, Agile Project Management, Project Delivery, Project Execution, Project Implementation, Project Planning, Project Coordination, Quality, Audit, Quality Auditing, Quality Analysis, OmniGraffle, Balsamiq, ITIL Certified, Visio, Project Management, Wireframes, Agile & Waterfall..., Agile Application..., Agile Web Development, Strategic Planning, Graphic Design, Web Design, Creative Direction, User Experience Design, Mobile Content, Process Simulation, IT Management, Team Management, Mobile Strategy, Business Process Mapping, Content Strategy, HTML 5, Software Documentation, Web Development, Mobile Design, SEO, User Interface
Education
Embry-Riddle Aeronautical University 2000 — 2001
Masters, Aeronautical Science Technical Management
Embry-Riddle Aeronautical University 2000 — 2001
Masters, Aeronautical Science Operations
Embry-Riddle Aeronautical University 1987 — 1991
Bachelor of Science, Computer Science with Aviation Applications
BMO Financial Group February 2014 - Present
Aimia Inc May 2012 - February 2014
Aimia Inc October 2010 - October 2012
Carlson Marketing Group November 2008 - October 2010
Carlson Marketing Group July 2006 - November 2008
Carlson Marketing Group August 2003 - July 2006
Carlson Marketing Group May 1999 - August 2003
Skills
Information Architecture, User Experience, Email Marketing, Mobile Devices, Strategy, Program Management, Management, Project Planning, Digital Strategy, User Interface Design, Digital Marketing, Integrated Marketing, Mobile Marketing, Loyalty Marketing, Mobile Internet, Interactive Marketing, Web Development, Online Marketing, CRM, Social Media Marketing, E-commerce, Leadership, Mobile Applications, CSS, Business Intelligence, Interactive Advertising, Agile Methodologies
Education
Durham College 1997 — 1999
Business Marketing, Information Systems
Le Groupe SMR August 2014 - Present
Corporation Genacol October 2009 - July 2014
Aimia Inc July 2007 - October 2009
KPMG Canada January 2005 - June 2007
KPMG Canada 2002 - 2004
Skills
Due Diligence, Strategy, Start-ups, Finance, Strategic Planning, Corporate Finance, Financial Analysis, Auditing, Investments, Business Planning, Financial Reporting, Cash Flow, Accounting, Financial Accounting, Internal Controls, Business Development, Team Leadership, Fast growth company and..., Mergers and acquisitions, IPO, Equities, Financial Modeling, Venture Capital, Mergers & Acquisitions, Entrepreneurship, Leadership, Management, Business Strategy
Education
Université de Montréal - HEC Montréal 2006 — 2007
MBA, Business Administration, Master
Université de Montréal - HEC Montréal 2001 — 2002
DESSCP, Accounting, Graduate diploma in accounting
Université de Montréal - HEC Montréal 1998 — 2001
BBA, Business Administration, Bachelor
VMware August 2015 - Present
CIBC April 2014 - June 2015
Aimia Inc July 2013 - February 2014
Farm Credit Canada October 2012 - May 2013
Federated Co-operatives Limited April 2012 - September 2012
RBC January 2011 - March 2012
Skills
Requirements Gathering, Business Analysis, Business Intelligence, Data Warehousing, Business Process, Requirements Analysis, SDLC, Analysis, Master Data Management, Web Content Management, Content Managed Websites, AEM / CQ V5.5-6.0, Data Standards, Web Content Creation, Website Development, Data Analysis, Teradata, SQL, Data Modeling, Project Management, Project Planning, Software Project..., Business Objects, Business Requirements, Data Stewardship, Information Management, ETL, Solution Architecture, Gap Analysis, PMP, Visio, Integration, CRM, Documentum, Data Quality, Information Architecture, Data Security, Axure, Hummingbird, Loyalty Programs, Agile Methodologies, Adobe, Software Documentation, Enterprise Content..., Data Mapping
Education
DeVry Institute of Technology 2003 — 2006
Bachelor's Degree, Business Administration / Information Systems
Mercer County Community College 1998 — 2003
Associates in Applied Science, Aviation Management / Aviation Flight Technology
CLEARGOALS Corporation Inc March 2014 - Present
State Farm May 2015 - July 2015
Bell June 2015 - June 2015
Aimia Inc November 2014 - April 2015
Thomson Reuters August 2014 - October 2014
Aimia Inc June 2014 - August 2014
CLEARGOALS Corporation Inc April 2014 - May 2014
Dawson College September 2013 - December 2013
Turtle Island Theatre Company June 2010 - August 2013
CoverPro Building Services Inc. August 2009 - September 2012
Skills
Database Marketing, Marketing Automation, Marketing Campaigns, Consulting, Databases, Leadership, Project Management, SQL, Communication Skills, Teaching, Training, CRM, Segmentation, Multi-channel Campaign..., Java, HTML, JavaScript, Node.js, Teamwork, Team Leadership, Multi-channel Marketing, Team Building, Directing, Marketing Management, Computer Building, Web Applications, Website Development, Unix Operating Systems, Computer Hardware..., Software Design, Unix Shell Scripting, Interpersonal Skill, Database Administration, Interpersonal..., Visual C#, Virtual Teams, Project Coordination, Playwriting, Managing Database, Organization, Management, Programming, Program Development, Visual Basic, Web Development, Public Speaking, Team Management, Acting, Musical Theatre, CSS
Education
Dawson College 2010 — 2014
Professional DEC, Computer Science
Nova Career Centre 2009 — 2011
High School Leaving Diploma, General Studies
Homeschooled 1992 — 2009
Elementary & High School
Aimia Inc June 2014 - Present
Armato Design & Press 2006 - Present
Aimia Inc April 2014 - May 2014
The Art Institutes International Minnesota 2003 - 2014
Whole Foods Market 1999 - 2003
TravelMaps August 1998 - October 1998
Olive Can Company 1995 - 1997
Skills
Typography, Graphic Design, Adobe Creative Suite, Layout, Logo Design, Letterpress, Processing, HTML, CSS, JavaScript, PHP, Interaction Design, Web Design, Art Direction, InDesign, Mac, Photoshop, Digital Illustration, Corporate Identity, Photography, User Experience Design, User-centered Design, Information Architecture, User Experience
Education
Minneapolis College of Art and Design 1999 — 2004
MFA, Visual Studies with focus on Interactive Technology and Installation Art
Minneapolis College of Art and Design 1997 — 1999
BFA student, Graphic Design
Gustavus Adolphus College 1992 — 1997
BA, Geology
LUXE Destination Weddings January 2014 - Present
Aimia Inc August 2011 - February 2013
Aimia Inc April 2008 - August 2011
Carlson Marketing Canada June 2005 - April 2008
Carlson Marketing Canada January 2004 - May 2005
Carlson Marketing Canada January 1998 - January 2004
Carlson Marketing Canada January 1996 - January 1998
Marlin Travel April 1994 - December 1995
Modern Travel & Tours June 1993 - April 1994
Skills
Employee Engagement, Team Leadership, Lead Generation, Loyalty Marketing, Travel Management, Integrated Marketing, Direct Marketing, Account Management, Project Management, B2B Marketing, CRM, Call Centres, Quality Control, Leisure Travel, Relationship Management, Customer Service, Marketing Communications, Training, Call Centers
Education
Humber College 2002 — 2004
Interior Decorating, Diploma
Humber College 1991 — 1993
Associate's degree, Tourism and Travel Services Management
Aimia Inc February 2014 - Present
McKinsey & Company March 2007 - February 2014
Telefonica January 2006 - January 2007
ABN AMRO Bank N.V. January 2004 - December 2005
ABN AMRO Bank N.V. January 2004 - December 2004
Deutsche Bank February 2002 - December 2003
Skills
Strategy, Competitive Intelligence, Management Consulting, Strategic Planning, Corporate Finance, Leadership, Competitive Analysis, Management, Product Development, Financial Modeling, Start-ups, Valuation, Loyalty Programs, Pricing, Analytics, Business Analysis, Business Development, Business Planning, Consulting, Business Strategy
Education
INSEAD 2009 — 2010
MBA
FGV 2003 — 2005
CEAG, Management
Universidade de São Paulo 1997 — 2001
B.S., Computer Engineering
IRI November 2014 - Present
IRI December 2012 - Present
Aimia, Inc July 2011 - November 2012
Nielsen, Inc July 1998 - July 2011
Nebraska Book Company May 2005 - February 2006
ConAgra Foods January 2001 - October 2004
efficient market services April 1995 - July 1998
MMI September 1991 - December 1994
Skills
Analytics, Customer Insight, Segmentation, Nielsen, IRI, Spectra, Shopper Marketing, Integrated Marketing, Leadership, Retail Category..., Consumer Insight, Pricing, CRM, AC Nielsen, Market Analysis, Categorization
Education
Doane College
Bachelor of Arts, Business Administration; Marketing, Management, and Education
365 Retail Markets November 2013 - Present
Novel Concept Publishing LLC September 2009 - Present
Aimia Inc May 2013 - November 2013
Unified Business Technologies January 2013 - May 2013
Magna International December 2010 - December 2012
AEES June 2009 - January 2010
The Synergy Company 2010 - 2010
Alcoa January 2007 - June 2009
AEES (former ALCOA EES) 2009 - 2009
Lear Corporation 2002 - 2006
Skills
Databases, Program Management, Process Improvement, Six Sigma, IT Management, Project Management, Software Documentation, Continuous Improvement, Software Development, Manufacturing, Leadership, Publishing, Microsoft SQL Server, Management, Agile Methodologies, Customer Service, Creative Writing
Education
Davenport University 2004 — 2010
MBA, Strategic Business Management
Davenport University 2004 — 2006
BAS, Computer Information Systems
Lansing Community College 1994 — 2004
ABA, Computer Networking and Communications
Charlotte High School 1989 — 1993
Diploma, College Prep
Aimia Inc October 2014 - Present
Davies Ward Phillips & Vineberg LLP June 2012 - September 2014
Fujitsu Canada February 2009 - June 2012
DMR 2007 - 2009
Loto Québec 2005 - 2007
Différentes compagnies 2003 - 2007
Skills
Marketing, Public Relations, Web 2.0, Marketing Communications, French, Social Media, Internal Communications, Social Media Marketing, Strategic Planning, Strategic Communications, Corporate Communications, Media Relations, Leadership
Education
2003 — 2006
Master, Communication
2000 — 2003
Bachelor of Business Administration, Marketing
Aimia Inc January 2015 - Present
Raymond Chabot Grant Thornton May 2010 - January 2015
Desjardins June 2011 - September 2011
Golftown March 2006 - September 2011
Skills
Accounting, Financial Analysis, Financial Accounting, Financial Reporting, Internal Controls, Auditing, IFRS, French, Corporate Finance, Tax, Corporate Tax, Assurance, Income Tax, Microsoft Excel, External Audit, Financial Modeling, Management Consulting, Microsoft Office, Strategic Financial..., Finance, Analyse financière, Comptabilité, Audit, Reporting financier
Education
HEC Montréal 2012 — 2013
M.Sc, Comptabilité
HEC Montréal 2008 — 2011
Baccalauréat en Administration des Affaires, Comptabilité
Morgan Stanley September 2013 - August 2015
CN April 2012 - July 2013
Aimia Inc April 2008 - March 2012
CGI 2007 - 2008
Intact // Formerly ING Canada 2007 - 2008
Yellow Pages Group / Groupe Pages Jaunes – Canada 2007 - 2007
Covansys Canada 2006 - 2007
Discount Car and Truck Rental 2006 - 2007
Centris 2006 - 2007
iMetrik Solutions Inc. August 2003 - October 2006
Skills
Business Analysis, Functional Analysis, Process Modeling, RUP, UML, Requirements Analysis, Functional..., Airlines, Analysis, CMS, Solution Design, Business Systems, Production Support, Business Requirements, IT Management, E-commerce, Requirements Gathering, Visio, MS Project, Agile, SQL, SharePoint, SDLC, Scrum, SOA, Integration, Business Process, Agile Methodologies, Natural Networker, Microsoft SQL Server, Software Project..., Team Leadership, Software Development, Software Documentation, Java, JavaScript, ASP.NET, XML, Management, Windows, MySQL, Project Delivery, Project Management, Telecommunications, Architecture, Software Design, ITIL, Oracle, Web Applications, AJAX
Education
McGill University 2010 — 2011
Certificate, Comprehensive Project Management
HEC Montréal 2002 — 2004
M.Sc., eCommerce
Aimia Inc January 2012 - Present
Ahold USA April 2006 - January 2012
Stop & Shop November 2004 - April 2006
Stop & Shop August 1998 - November 2004
Skills
Merchandising, Inventory Planning, Vendor Partnerships, Negotiation, Retail, Inventory Management, Forecasting, Marketing Research, Competitive Analysis, Market Research, Customer Insight, Leadership, Analytics, Data Analysis, Marketing, Supply Chain, Purchasing, Grocery, New Business Development, Pricing, Program Management, Analysis, Training, Time Management, Marketing Strategy, Microsoft Excel, Cross-functional Team..., Strategy, Account Management, Consumer Products, Budgets, Advertising, Team Leadership, Microsoft Office, Access, Team Building, Sales, Profit, Strategic Planning, Business Strategy, Customer Service, Sales Management, Sales Operations, CPFR, Management, Selling, Supply Chain Management, Store Management, FMCG
Education
University of Massachusetts at Amherst - Isenberg School of Management 2000 — 2004
Bachelor of Business Administration, Management
Independent August 2012 - Present
Aimia Inc April 2013 - February 2014
Penn Medicine / University of Pennsylvania Health System January 2008 - July 2012
Skidmutro Creative Partners April 2006 - December 2007
Skills
Art Direction, Typography, Graphic Design, Creative Direction, Logo Design, Brochures, Layout, Illustration, Book Design, Image Manipulation, Web Design, Adobe Creative Suite, Graphics, Annual Reports, Photography, Corporate Identity, Surface Pattern Design, Pattern Design, Brand Development, Visual Identity, Invitations, Mac, Direct Mail, Creative Strategy, QuarkXPress, Painting, Illustrator, InDesign, Art, Print, Packaging, Concept Development, Fine Art, Flash, Magazines, Social Media, Screen Printing, Collateral, Dreamweaver, Publications, Interaction Design, Newsletters, Branding & Identity, Image Editing, Photoshop, Corporate Branding, Adobe Acrobat, Print Production, Retouching, ExactTarget
Education
Drexel University 2003 — 2007
Bachelor of Science (B.S.), Graphic Design
UnitedHeath Group September 2014 - Present
Aimia Inc August 2014 - September 2014
Actively Seeking New Opportunity February 2014 - August 2014
Independent Contractor for Analysts International Corporation (AIC) @ Cargill October 2013 - August 2014
Actively Seeking New Opportunity September 2013 - October 2013
Independent Contractor for AIC-Client=Sharp Sky Partners@Wells Fargo May 2012 - October 2013
Active Job Seeker March 2012 - April 2012
Independent Contractor for Kelly Mitchell Group, Inc. @ Target March 2011 - March 2012
360 Communities January 2011 - May 2011
Heraeus October 2009 - September 2010
Education
Benchmark Learning 2010 — 2010
Hennepin Technical College 2005 — 2007
Minnesota School of Business 1978 — 1979
Robbinsdale Senior High School 1971 — 1974
BMO Financial Group July 2014 - Present
Aimia Inc December 2010 - July 2014
Carlson Marketing Group August 2003 - November 2010
Carlson Marketing Group August 2000 - August 2003
The Big Picture September 1993 - August 1996
Skills
Mobile Devices, Agile Methodologies, Mobile Applications, User Experience, Digital Strategy, E-commerce, Project Management, Information Architecture, Mobile Marketing, Enterprise Software, Solution Architecture, Strategic Planning, Product Development, IT Strategy, Product Management, Loyalty Marketing, Leadership, Enterprise Architecture, Team Management, Business Analysis, Mobile Strategy, Databases, Web Development, C#, Loyalty Programs, Management, Team Leadership, Cloud Computing, Mobile Internet, Architecture Frameworks, Marketing Strategy, SDLC, Mobile Technology, CRM, Agile Project Management, Architecture, Business Intelligence, User Interface, Web Applications, B2B, Mobile Development, JavaScript Frameworks, Product Design, Team Development, Solution Design, SaaS, Web Analytics, Strategic Partnerships, Strategic Consulting, Digital Marketing
Education
Dalhousie University 2006 — 2009
MBA, Information Systems
Western University 1993 — 1997
B.Sc., Computer Science
HSBC Bank Canada September 2015 - Present
Aimia Inc April 2013 - September 2015
Bank of Montreal May 2011 - April 2013
Manulife Financial July 2004 - May 2011
Skills
Executive Pay, Deferred Compensation, Global Compensation, Job Evaluation, Incentive Programs, Compensation & Benefit, Compensation Structures, HRIS, HR Consulting, Organizational Design, Salary, Performance Management, Employee Benefits, Employee Engagement, Succession Planning, HR Policies, Workforce Planning, Onboarding, Benefits Administration, Compensation & Benefits
Education
Ivey Business School at Western University 1999 — 2001
Master of Business Administration (M.B.A.)
Aimia Inc May 2015 - Present
Beaulieu Groupe Conseil 2011 - Present
WSP May 2013 - March 2015
Banque Nationale Groupe Financier May 2011 - February 2013
Cogeco Cable 2007 - 2010
Cogeco Cable 2004 - 2007
AXA Canada 2003 - 2004
AXA France Services / AXA Tech 2000 - 2003
AXA Canada Tech 1998 - 2000
AXA Canada 1996 - 1998
Skills
Program Management, Business Strategy, Business Transformation, Acquisition Integration, Business Process..., Organizational..., Governance, Financial Services, Insurance, Banking, Technology Planning, PMO, PMP, Leadership, Consulting, Project Management, Project Portfolio..., IT Strategy, Business Analysis, Solution Architecture, Project Planning, Telecommunications, Security, MS Project, Business Process, Architecture, Business Intelligence, CRM, DES, IT Management, Integration, Enterprise Architecture, Management Consulting, Architectures, Team Management, Business Process..., Visio, Infrastructure, ITIL, Project Delivery, Management, Information Technology, Requirements Analysis, SDLC, Vendor Management, Outsourcing, Mergers & Acquisitions, IT Service Management, SharePoint, Change Management
Education
HEC Montreal 1990 — 1992
M.Sc, Information Technology
Project Management Institute 2004 — 2004
PMP
HEC Montreal 1984 — 1987
BAA, Information Systems & Operations
TriComB2B August 2014 - Present
Aimia Inc January 2013 - August 2014
Wright State University March 2010 - December 2012
NCR Corporation July 2008 - March 2010
The Reynolds and Reynolds Company January 2005 - July 2008
RG Properties September 2003 - January 2005
Emerson Climate Technologies August 1998 - March 2003
Skills
Marketing Communications, Account Management, Project Management, Process Improvement, Marketing, Integrated Marketing, Marketing Research, Contract Management, Strategic Planning, Client Relations Skills, P&L Financial Management, Brand Positioning..., Copywriting, Interactive Creative...
Education
Wright State University 2010 — 2012
BS, Marketing, 3.94
Edison State Community College
AAS, Human Services
Aimia Inc October 2014 - Present
Aimia Inc August 2013 - October 2014
Aimia (incorporating Carlson Marketing) October 2011 - August 2013
Carlson Marketing November 2008 - October 2011
Carlson Marketing April 2006 - November 2008
Carlson Marketing June 2003 - April 2006
Carlson Marketing January 1999 - June 2003
Carlson Marketing January 1993 - January 1999
Carlson Marketing April 1986 - January 1993
Brady Corporation - Signmark Division May 1983 - April 1986
Skills
Relationship Marketing, Loyalty Marketing, Incentives, Employee Engagement, High Tech, Telco Industry, Automotive, Incentive Travel, Brand Loyalty, Loyalty Programs, Brand Management, Management, Strategy, Incentive Programs, B2B, Marketing Communications, Integrated Marketing, Lead Generation, Marketing Strategy, Strategic Partnerships, Trade Shows, Interactive Marketing, Brand Development, Direct Marketing, Multi-channel Marketing, Digital Marketing, Mobile Devices, Mobile Marketing, Sales Operations, CRM, Database Marketing, Customer Acquisition, Segmentation, Event Management, Account Management, Leadership, Marketing, Business Development, Event Planning
Education
University of Minnesota - Carlson School of Management 2004 — 2004
Executive Leadership Program, Executive Leadership Program
Indiana University - Kelley School of Business 1979 — 1983
BS, Marketing & Business Adminstration, Marketing
Aimia Inc October 2010 - Present
Carlson Marketing January 1998 - October 2010
El Conquistador Resort & Spa November 1993 - October 1997
The Ritz-Carlton Hotel Company, L.L.C. March 1984 - November 1993
Skills
Relationship Marketing, Integrated Marketing, Interactive Marketing, Loyalty Marketing, Direct Marketing, Digital Strategy, Digital Marketing, Database Marketing, Loyalty Programs, Mobile Marketing, Email Marketing, eCRM, Direct Mail, Partnership Marketing, Account Management
Education
Florida State University 1979 — 1983
BS of Communications, Interpersonal Communications
Concept Group Marketing Communications September 2015 - Present
The Lacek Group - A specialty agency of Ogilvy & Mather September 2014 - September 2015
Aimia Inc November 2013 - September 2014
Best Buy June 2013 - November 2013
Bailey Nurseries April 2012 - March 2013
Olive and Company July 2011 - April 2012
Initio Advertising August 2005 - July 2011
MSP Communications November 2004 - June 2005
Hanley Wood June 2003 - November 2004
FRANKEL Advertising July 2002 - March 2003
Skills
Integrated Marketing, Marketing Communications, Digital Marketing, Advertising, Online Marketing, Direct Marketing, Social Media Marketing, Brand Development, Digital Strategy, Online Advertising, Social Media, Brand Management, Interactive Marketing, Customer Engagement, Brand Awareness, Account Management, Marketing Strategy, SEM, SEO, Google Analytics, Customer Insight, Facebook, Mobile Marketing, Marketing..., Social Networking, Web Development, Retail, Google Adwords, Digital Media, Viral Marketing, Qualitative Research, Packaging, Social Media Integration, Client-focused, Relationship Management, Analytics, Building Relationships, Staff Development, Strategic Communications, Team Building, PPC, Basecamp, Social Marketing, Client Delivery, Idea Generation, CPG Industry, Promotions, Online Branding, Consumer Insights
Education
Eastern Illinois University
BA, Business Administration
Aimia Inc April 2015 - Present
Nissan North America April 2012 - Present
Detroit Tigers April 2010 - Present
Skills
Customer Service, Customer Satisfaction, Communication Skills, Managing multiple..., Management Skills ..., Organized with Strong..., Written Correspondence, Project Management, Sports Coaching, PowerPoint, Salesforce.com, Ideas NX, Interpreting Data, Microsoft Exchange, Sports
Education
Eastern Michigan University 2008 — 2011
Bachelor of Education (B.Ed.), English Language and Literature, General
Aimia Inc January 2015 - August 2015
National Bank of Canada August 2014 - January 2015
Air Canada February 2013 - August 2014
Vandal Games May 2012 - February 2013
École de technologie supérieure (ÉTS) September 2012 - December 2012
Pratt & Whitney Canada February 2012 - May 2012
Pratt & Whitney Canada January 2012 - May 2012
Mati Montreal September 2010 - October 2011
Nexio January 2005 - June 2010
IEEE Montreal 2006 - 2007
Skills
Software Development, Software Project..., Scrum, Eclipse, Java, JavaScript, Software Engineering, Web Development, Testing, REST, C++, Programming, Subversion, UML, Web Applications, Business Analysis, Visual Basic, Microsoft SQL Server, MS Project, Linux, SQL, Windows, Databases, OSGi, JDBC, Android, Visio, BPMN, PMBOK, CMMI, JCR, Project Finance, ISO standards, ISO 29110, SQL Server, Product Strategies, BABOK, SWEBOK, SAS
Education
Université du Québec - Ecole de Technologie supérieure 2008 — 2013
Master, Software Engeneering, Master of Engineering (M. Eng.), Software Engeneering
Université de Sherbrooke 1995 — 2000
Bachelor of Engineering (B.Eng.), Electrical Engeneering
The Mars Agency April 2014 - August 2015
The Mars Agency July 2012 - April 2014
Aimia Inc November 2011 - July 2012
Comcast June 2010 - November 2011
GlobalHue September 2007 - November 2009
AAA August 2004 - September 2007
Discover Financial Services 2000 - 2004
Direct Buy August 1999 - July 2000
Skills
Marketing Strategy, Strategic Partnership..., Loyalty Marketing, Project Management, Client Relationship..., Marketing Management, Event Marketing, Sponsorship Development, CRM, Event Planning, Direct Marketing, Shopper Marketing, Account Management, Customer Acquisition, Cross-functional Team..., Advertising, Leadership, Integrated Marketing, Direct Mail, Marketing Communications, Customer Retention, Sponsorship, Strategy, Marketing, Partnerships, Management, Digital Marketing
Education
Florida Institute of Technology 2009 — 2011
M.B.A., Marketing
University of Michigan 1994 — 1999
B.A, English Language and Literature
Central High School of Philadelphia 1990 — 1994
Nestlé Nespresso October 2014 - Present
Aimia Inc June 2014 - September 2014
Aimia Inc March 2011 - June 2014
Bimm Direct & Digital August 2009 - February 2011
Skills
Digital Marketing, Marketing Communications, CRM, Competitive Analysis, Email Marketing, Direct Mail, Management, Web Analytics, Budgets, Integrated Marketing, Strategic Planning, Digital Strategy, Direct Marketing, Online Advertising, Social Media Marketing
Education
Dalhousie University 2005 — 2009
BMgmt, Marketing
The African and Caribbean Board of Industry and Trade July 2015 - Present
Empire Club of Canada June 2015 - Present
Aimia Inc January 2015 - Present
Student Voice Initiative May 2014 - Present
Canadian Centre December 2013 - Present
Harvard Business School Club of Toronto June 2013 - Present
Queen's University June 2011 - Present
Youth Empowering Parents August 2010 - Present
Queen's University April 2010 - Present
Skills
Business Strategy, Financial Modeling, Financial Analysis, Entrepreneurship, Management Consulting, Corporate Finance, Strategic Planning, Economics, Valuation, Fundraising, Non-profits, Commercial Aviation, Airlines, Politics, Emerging Markets, Universities, Investment Banking, Nonprofits, Strategy, Venture Capital, Due Diligence, Mergers & Acquisitions, Market Research, Private Equity, Portfolio Management, Finance, Market Analysis, Leadership, Management, Competitive Analysis, Investments, Corporate Development, Start-ups, Strategic Consulting, Analytics, Business Planning, Financial Services, Restructuring, Business Development, Executive Management, Capital Markets, Data Analysis, Strategic Partnerships, Risk Management, Consulting, Business Process..., International Business, Asset Management, Cross-functional Team..., Corporate Governance
Education
Harvard Business School 2009 — 2011
MBA
Harvard University 2009 — 2011
Queen's University 2003 — 2007
B Com, Finance, Economics
Queen's University 2003 — 2007
BA, History
Royal Conservatory of Music 1999 — 2004
ARCT, Piano
Sir John A. Macdonald 1998 — 2003
Ontario Secondary School Diploma
The Coca-Cola Company February 2015 - Present
Aimia Inc July 2014 - February 2015
E.L.I.T.E. Women June 2013 - October 2014
General Motors 2013 - 2014
Trinity Health 2012 - 2013
Domino's Farm January 2011 - April 2012
Acosta Sales & Marketing June 2010 - January 2011
Skills
Call Centers, Public Speaking, Training, Time Management, Customer Service, Team Building, Event Planning, Teamwork, CRM, Microsoft Word, Leadership Development, Management, Access, Phone Etiquette, Superior Work Ethic, Inventory Management, Marketing, Retail, Administrative..., Hospitals, Multitasking Skills, Highly motivated..., Highly resourceful, Market Development, Profit Maximization, Profit Analysis, Sales, Leadership, Microsoft Office
Education
Walden University 2015 — 2019
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Keller Graduate School of Management of DeVry University 2013 — 2015
Master of Business Administration (M.B.A.), Marketing, 3.71
Eastern Michigan University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Management/ Human Resources, Overall: 3.05, Major GPA: 3.55
M.M.B.R.A. 2001 - Present
Aimia Inc March 2014 - October 2015
Vision Solution Marketing 2011 - 2012
EZ Access Freight Brokerage Inc 2009 - 2010
A.C.N. Representative 2004 - 2009
Big Ballerz Basketball League 2004 - 2007
Skills
Lead Generation, Business Development, Salesforce.com, B2B, CRM, Direct Sales, Sales Operations, Recruiting, Management, Refereeing, Entrepreneurship, Conflict Resolution, Leadership Development, Team Leadership, Basketball, Customer Service, Leadership, Microsoft Office, Account Management, Marketing Communications, Sales
Education
Aviron Technical Institute 2015 — 2017
D.E.P., Electrician
Châteauguay Valley Career Education Centre (CVCEC) 2003 — 2004
Landscaping and Groundskeeping, D.E.P.
Dawson College
Business Administration
MacDonald Cartier High School
Volkswagen of America, Inc December 2014 - Present
MOTOR Information Systems January 2014 - November 2014
Ford Motor Company November 2012 - January 2014
Aimia Inc June 2010 - November 2012
MSX International February 2006 - June 2010
MSX International February 2004 - January 2006
Ford Motor Company 2003 - 2004
4-Serv, Inc. 2000 - 2002
Skills
Program Management, Analysis, Automotive, Testing, Process Improvement, Microsoft SQL Server, Business Intelligence, Project Management, Requirements Analysis, .NET, PMP, Software Documentation, Software Development, MS Project, IT Management, PMO, Leadership, Business Requirements, Databases, Access, Microsoft Excel, Customer Service, Analytics, Change Management, Web Development, Loyalty Analytics, Query Writing, Financial Reporting, Executive Reporting, Performance Metrics, Performance Reporting, reporting systems, Technical Requirements..., Payment Card Processing, Credit Card Transaction..., Incentive Programs, Predictive Analytics, Customer Relations, CA Clarity, HP Quality Center, Project Finance, Scope Management, Corporate Governance, WebFOCUS, EDW, ETL, Agile Project Management, TFS, Test Management, Microsoft Project
Education
University of Phoenix 2009 — 2011
MIS, Master of Information Systems
Eastern Michigan University 1993 — 1996
BBA, Marketing
Michigan State University 1992 — 1993
Chemical Engineering
Redford Union High School
Aimia Inc September 2012 - Present
Aimia Inc January 2011 - September 2012
Aimia Inc March 2010 - January 2011
Cognosis Consulting January 2008 - December 2009
Carlson Marketing Worldwide May 2007 - December 2007
Carlson Brand Enterprise January 2007 - December 2007
Skills
Marketing Communications, Marketing Strategy, Customer Insight, Loyalty Marketing, Strategy, Segmentation, Online Marketing, Online Advertising, New Business Development, Market Planning, Direct Mail, Marketing, Brand Development, Cross-functional Team..., Brand Management, Lead Generation, Market Analysis, Media Planning, Email Marketing, Mobile Marketing, Strategic Partnerships, CRM, Digital Strategy, Analytics, B2B, Sales, Digital Marketing, Start-ups, E-commerce, Web Analytics, Relationship Marketing, Marketing Management, Direct Marketing, Multi-channel Marketing, Database Marketing, Enterprise Software, Competitive Analysis, Retail, Loyalty Programs, Business Development, Program Management, Interactive Marketing, Product Marketing, FMCG, Market Research, Integrated Marketing, Public Relations, B2B Marketing, Marketing Research, Customer Acquisition
Education
Duke University - The Fuqua School of Business 2014 — 2015
Master of Business Administration (MBA)
University of Minnesota - Carlson School of Management 2004 — 2007
Bachelor of Science in Business, Marketing
University of Minnesota-Twin Cities 2004 — 2007
Minor in Mass Communications
Lancaster University 2006 — 2006
Marketing & Business Studies
Frank & Oak April 2015 - Present
Aimia Inc 2012 - April 2015
Group Aeroplan 2010 - 2012
CAISSE DE DÉPÔT ET PLACEMENT DU QUÉBEC, MONTRÉAL, QUÉBEC May 2008 - May 2010
Caisse de dépôt et placement du Québec October 2005 - May 2008
RSM Richter October 2001 - September 2005
Zero Knowledge Systems Inc August 2000 - August 2001
Banque CIBC April 1998 - August 2000
Banque CIBC October 1997 - April 1998
Banque CIBC October 1995 - October 1997
Skills
Talent Management, Performance Management, Employee Engagement, Organizational..., Human Resources, Recruiting, Succession Planning, Personnel Management, Leadership Development, Gestion des talents, HRIS, Management, Participation des..., Strategy, Training, Leadership, Strategic Thinking, Gestion des performances, Ressources humaines, Recrutement, Change Management, Développement...
Education
HEC Montréal 2011 — 2011
Organizational Development
HEC Montréal 2011 — 2011
Développement organisationnel
HEC Montréal 2008 — 2009
Human Resources
LaSalle College 2005 — 2006
Graphic Artist, Multimedia
Bourse de Montréal 1986 — 1987
CCVM, Finance
Université Laval 1980 — 1983
BAA, Administration
CEGEP-Drummondville 1977 — 1979
Collège Saint-Bernard 1972 — 1977
Aimia Inc March 2015 - Present
LoyaltyOne October 2011 - June 2012
Sears Canada July 2010 - December 2011
Shoppers Drug Mart May 2008 - June 2010
Sporting Life 2006 - 2008
Skills
Merchandising, Visual Merchandising, Fashion, Cosmetics, Beauty Industry, Marketing, Retail, Luxury Goods, Trend Analysis, Apparel, Store Management, Brand Management, Assortment, Merchandise Planning, Trend
Education
Humber College
Ryerson University
Aimia Inc February 2015 - Present
Salesforce September 2014 - February 2015
Schulich School of Business June 2013 - September 2014
Entrepreneurs' Organization 2013 - 2014
Studio Licensing Inc. 2013 - 2013
Shinhan Bank 2012 - 2012
Skills
Leadership, Teamwork, Market Research, Business Strategy, Strategic Negotiations, Account Management, Microsoft Office, Private Equity, Venture Capital, Finance, Partnership Marketing, Brand Marketing, Business Development, CRM, Salesforce.com
Education
York University - Schulich School of Business 2010 — 2014
International Bachelor of Business Administration, Strategic Management & Marketing
ESSEC Business School 2012 — 2012
International Exchange
Aimia Inc June 2015 - Present
Scotiabank April 2012 - May 2015
Cambridge Mercantile May 2010 - August 2010
Scotiabank May 2009 - August 2009
Skills
Marketing, Customer Service, Social Media, Market Research, Financial Analysis, Sales Management, Teamwork, Time Management, Reporting & Analysis, Leadership, CRM, Risk Management, Quality Assurance, Sentiment Analysis, Banking, Customer Experience, Coaching, Cross Functional..., Data Analysis, Qualifying Prospects, Business Analysis
Education
Dalhousie University
Bachelor of Commerce (B.Com.)
Royal St. Georges College
Stephens Direct April 2015 - Present
Aimia Inc October 2003 - April 2015
Skills
Program Management
Education
DeVry University 2007 — 2010
Bachelor's Degree, Business Information Systems
Inflamax Research Inc. July 2015 - Present
Inflamax Research Inc. June 2014 - June 2015
Navita World Wide March 2014 - January 2015
TCCDS September 2013 - May 2014
Aimia Inc October 2011 - September 2013
CIBC October 2010 - March 2011
National Money Mart July 2006 - September 2010
Sears Canada August 2007 - August 2008
Subway June 2002 - August 2006
Skills
Customer Service, Time Management, Data Entry, Marketing, FDA Guidelines, Clinical Research, Healthcare, Microsoft Office, Social Media, Event Planning, PowerPoint, Microsoft Word, Outlook, Administrative..., Microsoft Excel, Office Management, Office Administration, Training, Leadership, Management
Education
Sheridan College 2007 — 2010
Marketing - Business Administration, Marketing, A+++
George Brown College 2004 — 2006
Medical-Office Administration, Medical Office Assistant/Specialist, A+++
Port credit
Aimia Inc August 2012 - Present
The Scarritt Group January 2011 - August 2012
Halloween USA August 2010 - November 2010
Lafayette Life Insurance Company June 2007 - June 2009
American Express September 2006 - June 2007
Maritz Travel June 1988 - April 2006
Skills
Contract Negotiation, Project Management, Budgets, Marketing Communications, Meeting Planning, Management, Negotiation, Incentives, Recruiting, Hospitality, Event Management, Travel Management, Trade Shows, Inventory Management, Event Planning, Customer Service, Marketing Strategy, Incentive Travel, Hotels, Corporate Events, RFQ, Brand Management, Access, Loyalty Programs, Strategic Thinking, Hospitality Industry, Purchasing, Operations Management, Procurement, Business Travel, Tourism, Account Management, Strategic Sourcing, Incentive Programs, Marketing, Leadership
Education
Washington University in St. Louis 1990 — 1995
MA, International Affairs
Culver Stockton College 1983 — 1987
BS, Business Administration
NordicClick Interactive September 2014 - Present
NordicClick Interactive September 2013 - September 2014
Aimia Inc May 2013 - August 2013
Iowa Corn May 2012 - August 2012
Iowa Lakes Electric Cooperative May 2011 - August 2011
Okoboji Bagel Company June 2008 - August 2010
Skills
Social Media, Sales, Facebook, Marketing, PowerPoint, Photoshop, Twitter, LinkedIn, Microsoft Word, Microsoft Publisher, Microsoft Excel, Illustrator, Merchandising, Microsoft Office, Project Management, Team Leadership
Education
Iowa State University - College of Business 2009 — 2013
Bachelor of Science (B.S.), Marketing
Aimia Inc October 2009 - April 2014
Aimia Inc October 2008 - October 2009
Aimia Inc September 2007 - October 2008
Aimia Inc December 2004 - September 2007
Aimia Inc July 2003 - December 2004
Skills
Leadership, Management, Training, Coaching, Instructional Design, Program Management, Quality Assurance, Customer Service, Customer Satisfaction, Process Improvement, Analysis, InDesign, Captivate, Visio, Call Centers, Call Center, Marketing Strategy
Education
George Brown College
Diploma, Hotel Management
Commonwealth//McCann August 2014 - Present
Team Detroit January 2014 - August 2014
Team Detroit August 2012 - December 2013
Aimia Inc January 2009 - August 2012
Carlson Marketing August 2007 - December 2008
Carlson Marketing December 2007 - January 2008
Clean Downtown Initiative May 2006 - August 2006
Detroit Public Television May 2003 - August 2003
Skills
Microsoft Office, Social Media, Social Media Marketing, Marketing Communications, Email Marketing, Advertising, Marketing Strategy, Project Management, Online Marketing, Event Management, Marketing, Event Planning, Adobe Creative Suite, Business Development, Digital Strategy, Management, Digital Marketing
Education
DePauw University 2003 — 2007
B.A., Communications, Spanish
University Liggett- Swiss Semester 2000 — 2000
Aimia Inc January 2015 - April 2015
Wells Fargo, The Private Bank July 2005 - December 2009
Northwest Airlines 2003 - 2005
US Bank, First Asset Management 2003 - 2003
Skills
Portfolio Management, Asset Management, Private Equity, Corporate Finance, Financial Analysis, Valuation, Mutual Funds, Fixed Income, Wealth Management, Financial Modeling, Non-profits, Industry Analysis, Asset Managment, Investment Banking, Equities, Asset Allocation, Nonprofits, Competitive Analysis, Investment Strategies, Investment Management, Alternative Investments, Investments, Equity Research
Education
Iowa State University
BBA, Finance
University of St. Thomas
MBA, Finance
Aimia Inc February 2015 - Present
Desjardins September 2013 - January 2015
Desjardins 2010 - August 2013
LoyaltyOne 2008 - 2010
Yellow Pages Group / Groupe Pages Jaunes – Canada 2004 - 2008
SUCO May 2003 - May 2004
Saputo Inc. 2001 - 2003
Skills
Data Mining, SQL, SAS, Business Intelligence, Database Marketing, Customer Relations, Analytics, Data Analysis, Business Analysis, Predictive Modeling, Segmentation, Team Management, Loyalty Programs, CRM, Campaign Strategies, Customer Segmentation..., Behavioral Segmentation, Credit Cards, Payments, Direct Marketing, Databases, Access, Business Objects, Strategy, Marketing Strategy, Marketing, Analysis, Management, Business Strategy, Analytique
Education
Université du Québec à Montréal 2013 — 2014
Programme court en gestion des entreprises sociales et collectives, Business Administration and Management, General, DESS
Université du Québec à Montréal 2011 — 2012
Diplôme d’études supérieures spécialisées (DESS) en gestion, Business Administration and Management, General, DESS
Université du Québec à Montréal 2004 — 2008
BAC, Political Science
Herzing College 1997 — 1999
Attestation of collegial studies, Programmer Analyst
Aimia Inc June 2014 - Present
Aimia Inc September 2013 - 2014
Aimia Inc 2005 - 2013
Maritz McGettigan March 1998 - May 2005
Skills
Project Planning, Management, Strategy, Project Management, Budgets, Contract Management, Client-focused, Logistics, CRM, Highly detail oriented, Hospitality, Outstanding people..., Pharmaceutical Meetings, Meeting Planning, Event Management, Strategic Sourcing, Contract Negotiation, Trade Shows
Education
Drexel University 1995 — 1999
BS Hotel & Restaurant Management
Canada-Mongolia.com February 2015 - Present
Aimia Inc October 2011 - February 2015
Carlson Marketing August 2005 - October 2011
CWC Builders January 2000 - January 2004
Pacific Interpreters January 2000 - January 2004
Education
LEF Learning Enrichment Foundation 2005 — 2006
Project Management
George Brown College 2004 — 2005
Project Planning
Golden Gate University 1998 — 2001
BS, Finance
Aimia Inc October 2011 - Present
Rona September 2008 - September 2011
Rona July 2007 - September 2008
Transcontinental January 2005 - April 2007
Bombardier Transportation August 1997 - February 2005
Arcon Canada August 1989 - August 1997
Skills
Development Management, Business Intelligence, Capacity Planning, Retail, ETL, Manufacturing, Software Development, Business Process..., Application Lifecycle..., Data Warehousing, ERP, IT Strategy, Management, Integration, Business Analysis
Education
HEC Montréal 1984 — 1987
Certificate, Human Resources
CEGEP Ahuntsic 1977 — 1980
College diploma, D.E.C.
Aimia Inc January 2014 - Present
Idee-co Marketing & Design May 2013 - Present
LoyaltyOne/Alliance Data 2010 - March 2013
LoyaltyOne 2007 - 2010
LoyaltyOne 2006 - 2007
LoyaltyOne 2000 - 2006
Draftfcb 1998 - 2000
Draftfcb 1997 - 1998
Draftfcb 1996 - 1997
Draftfcb 1995 - 1996
Skills
Direct Marketing, CRM, Marketing Strategy, Marketing, Loyalty Programs, Loyalty Marketing, Segmentation, Database Marketing, Relationship Marketing, Integrated Marketing, Email Marketing, Interactive Marketing, Customer Acquisition, Strategic Planning, Digital Marketing, Customer Retention, Customer Loyalty..., Manage Client..., Competitive Marketing..., Online Marketing, Management, Strategic Partnerships, Customer Loyalty..., Retail Marketing, Marketing Plan Creation, Sponsorship, Market Planning, Customer Lifecycle..., Customer Experience, Revenue Forecasting, Strategic Communications, Integrated Marketing..., Development of..., Partnership Marketing
Education
IAB Canada (Interactive Advertising Bureau of Canada) 2013 — 2013
Certificate, Integrated Digital Marketing Course
Ivey School of Business 2008 — 2008
Marketing Excellence Program Course February 2008
McGill University
Bachelor of Commerce (B.Com.), Marketing
Collège Marie De France
Économie
Aimia Inc September 2010 - Present
Carlson Marketing Canada November 2006 - September 2010
DoubleTree Toronto Airport June 2002 - November 2006
Sheraton Gateway Toronto Airport January 2000 - February 2002
Skills
Hospitality Management, Event Management, Leadership, Event Planning, Marketing Strategy, Meeting Planning, Trade Shows, Hotels, Corporate Events, Relationship Marketing, Tourism, Marketing Communications, Incentives, Hospitality, Hospitality Industry
Education
Conventional Industry Council
CMP
Humber College
Hotel and Restaurant Management
The Trianon Group 2008 - Present
Ogilvy & Mather 2012 - 2013
Aimia Inc 2009 - 2012
Carlson Companies 2006 - 2009
Zomax Incorporated 2005 - 2006
Turnkey Marketing 2002 - 2005
Marketech, LLC 2000 - 2005
Skills
Loyalty Programs, Marketing Strategy, Business Development, Account Management, Strategy, Process Improvement, CRM, Direct Marketing, Analytics, Database Marketing, E-commerce, B2B, Segmentation, New Business Development, Customer Experience, Business Strategy, Cross-functional Team..., Integrated Marketing, Start-ups, Salesforce.com, SaaS, Marketing, Management, Digital Marketing
Education
University of Victoria
BA
York University - Schulich School of Business
MBA
国際大学
MBA
Aimia Inc 2014 - Present
Consultant 2013 - 2014
Logibec 2010 - 2013
Deloitte Australia 2008 - 2010
Deloitte Canada 2004 - 2008
Skills
Financial Reporting, Accounting, Assurance, Finance, Financial Accounting, Financial Analysis
Education
Université de Montréal - HEC Montréal
Catalyst, GroupM Search & Social Marketing, a WPP Agency 2014 - Present
Aimia Inc 2012 - 2014
BzzAgent 2010 - 2011
Juniper Networks 2008 - 2010
Forrester Research 2006 - 2008
Northeastern University 2004 - 2005
U.S. Department of Energy 2000 - 2000
University of Puerto Rico 1995 - 1998
Skills
Analytics, Market Research, Business Analysis, Competitive Analysis, Customer Insight, Segmentation, Data Analysis, Marketing Strategy, Product Management, SPSS, Microsoft Office, Microsoft Excel, Google Analytics, Market Analysis, PowerPoint, Social Media Marketing, Salesforce.com, Microsoft Word, Marketing, Competitive Intelligence, SAS, SQL, Access, Quantitative Research, Forecasting, Consumer Behaviour, Analysis, Marketing Research, Client Services, VBA, Spanish, Quantitative Analysis, Visual Basic, Qualitative Research, Sandler Sales..., Tableau
Education
D'Amore-McKim School of Business at Northeastern University 2004 — 2006
MBA, Marketing
Inter-American University of Puerto Rico-Metropolitan Campus 2001 — 2003
BS, Computer Science
Aimia Inc October 2013 - Present
Aimia Inc ( incorporating Carlson Marketing) February 2013 - October 2013
Aimia Inc February 2012 - February 2013
Carlson Marketing July 2011 - January 2012
Better Health Market November 2009 - April 2011
Skills
Customer Service, Event Planning, Sales, Public Speaking, Social Media Marketing, Marketing, Account Management, Social Media, Marketing Strategy, Advertising, Facebook, Marketing Communications, Email Marketing, Management, Direct Marketing, E-commerce, CRM
Education
Eastern Michigan University 2008 — 2011
Bachelors of Science, Commuications/Marketing, 3.62
Henry Ford Community College 2006 — 2008
Associates, General Business
Aéroplan May 2010 - Present
Aimia Inc January 2015 - June 2015
90 degrés communication July 2005 - July 2009
Self-employed 2000 - 2005
Self-employed 1992 - 1998
Corlab, professional photography laboratory 1992 - 1995
Skills
Web Project Management, Web Analytics, Digital Strategy, Digital Marketing, Online Marketing, Online Advertising, Marketing Communications, CMS, Project Management, Corporate Communications, Internal Communications, Photography, Interpersonal Skill, Multimedia, Web Development, Web Design, Web Content, Web Strategy, Web Marketing Strategy, Web Marketing, Internal & External..., Web Content Management, Content Management..., Website Development, Semantic Web, Photoshop, Management Consulting, Consulting, PMI Trained, PMP, Project Planning, MS Project, Project Coordination, Communication, Strategic Communications, Communication Skills, Strategic Planning, Marketing Strategy, E-business, SEM, Email Marketing, Web 2.0
Education
Université du Québec à Montréal 1998 — 2000
Baccalaureat, Communications multimédia
Université du Québec à Montréal 2003 — 2005
Cours d'informatique (programmation et bases de donées)
Dawson College 1992 — 1993
Cours de photographie commerciale
LinkedIn June 2015 - Present
Bell Business Markets July 2014 - June 2015
Ivey Business School April 2013 - April 2014
Corus Entertainment April 2013 - August 2013
Aimia Inc May 2012 - August 2012
University Students' Council at The University of Western Ontario September 2011 - April 2012
Richard Ivey School of Business September 2010 - April 2012
Scarborough Bluffs Tennis Club 2010 - 2011
Skills
Public Speaking, Marketing, Event Planning, Microsoft Office, Leadership Development, Social Media Marketing, Marketing Strategy, Advertising, Loyalty Marketing, Teamwork, Sports, Entertainment Industry, Customer Service, Sales, PowerPoint, Social Networking, Digital Media, Film Studies, Innovation, Product Marketing, Marketing Communications, Social Media
Education
Richard Ivey School of Business 2012 — 2014
Bachelor of Arts (B.A.), Business Administration and Management, General, Dean's Honor List, With Distinction.
The University of Western Ontario 2010 — 2012
Bachelor of Arts (B.A.), Honours Specialization in Film and Media Studies
Air France January 2012 - December 2012
Aimia Inc September 2010 - January 2012
Air France February 2006 - January 2010
Air France September 2003 - February 2006
Caisse d'Epargne Ile-de-France February 2003 - September 2003
Flying Blue 2002 - 2003
Skills
Travel Management, Tourism, Online Travel, E-commerce, Marketing Communications, Travel Planning, Marketing social, Marketing Strategy, Sabre, French, Management, Amadeus, Marketing digital, Customer Service, Ticketing, Business Travel, Loyalty Programs, Service client, Marketing, Réseaux sociaux, Vente, Formation, Microsoft Office, CRM, Tourisme, Gestion des voyages, Français, Gestion des communautés, Gestion de projet, Blog, Marketing en ligne, Leadership, Stratégie marketing, Contenu web, Développement de la..., Communication marketing
Education
Canadian Marketing Association / Campus INFOPRESSE 2015 — 2016
certificat, Marketing / gestion du marketing, général
Université de Montréal - HEC Montréal 2014 — 2016
certificate, Marketing / gestion du marketing, général
BRITANIC CAMBRIDGE 2010 — 2010
ECCE, ANGLAIS
Lycée Marcel Pagnol (France) 1995 — 2001
Certificat de fin d'études secondaires, littéraire
Aimia Inc October 2014 - Present
Aimia Inc January 2013 - October 2014
McKinsey & Company January 2010 - January 2013
McKinsey & Company July 2008 - January 2010
Desjardins June 2006 - June 2007
McKinsey & Company September 2004 - June 2006
Education
INSEAD 2007 — 2008
MBA, Management
Polytechnique Montreal
Undergraduate, Electrical engineering
Aimia Inc April 2010 - Present
Pethealth Inc April 2008 - January 2010
Carlson Marketing Canada March 2007 - March 2008
Draft FCB October 2006 - April 2007
OgilvyOne September 2005 - October 2006
Arc Worldwide March 2004 - September 2005
CIBC October 2003 - March 2004
Shorn Communication March 2002 - October 2003
Pixel Bureau Inc. September 1999 - April 2002
EntreVision March 1997 - September 1999
Skills
E-commerce, Advertising, CRM, Online Marketing, Web Marketing, User Experience Design, Email Marketing, Web Development, SEO, Integrated Marketing, Creative Direction, Strategy, Lead Generation, Marketing Communications, Online Advertising, Project Management, Digital Marketing
Education
Emily Carr Institute of Art & Design
University of Toronto at Mississauga - Erindale College
Aimia Inc January 2015 - Present
MediaCom Canada October 2013 - September 2014
Loyalty & Analytics Consulting October 2012 - October 2013
Canadian Tire February 2012 - September 2012
Canadian Tire January 2011 - April 2012
Sobeys September 2009 - August 2010
Sobeys July 2007 - January 2009
LoyaltyOne January 1999 - May 2006
LoyaltyOne 1999 - 2006
LoyaltyOne 1999 - 2006
Skills
Customer Insight, Loyalty Marketing, Analytics, Loyalty Programs, Segmentation, Customer Intelligence, Customer Analysis, Building Customer..., Customer Loyalty..., Loyalty Analytics, CRM, Integration, Marketing Strategy, Database Marketing, Strategy, Management, Retail, Marketing, Leadership, E-commerce, Integrated Marketing
Education
Western University 1992 — 1994
MBA, Business
Huron University College 1986 — 1989
BA, Psychology
Etobicoke Collegiate
eWorkspace Solutions Inc. July 2014 - Present
Climax Media Inc May 2013 - August 2014
Aimia Inc September 2012 - April 2013
Intelex Technologies Inc. June 2009 - September 2012
Vitrium Systems April 2007 - November 2008
Provincial Health Services Authority April 2006 - September 2006
Cosmobridge August 2000 - December 2001
Skills
.NET, JavaScript, ASP.NET, ASP.NET MVC, REST, C#, HTML 5, WCF, CSS, SOA, WPF, Design Patterns, Software Development, jQuery, Agile Methodologies, Microsoft SQL Server, HTML, Test Driven Development, MVC, NoSQL, Angular.js, Node.js, Knockout.js, Entity Framework, Redis, MongoDB, RavenDB, NHibernate, Silverlight, Android Development, Java, Git, SVN, TFS, IoC, SQL, Continuous Integration, CSS3, Linux, OAuth, ExpressJS, AJAX, Web Services, Subversion, HTML5, AngularJS
Education
Simon Fraser University 2003 — 2008
Bachelor of Applied Science (BASc), Computer Science
Harbin Institute of Technology 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Aimia Inc November 2012 - December 2012
Carlson Marketing February 1996 - November 2012
Skills
Incentives, Meeting Planning, Trade Shows, Event Management, Marketing Communications, Relationship Marketing, Corporate Events
Education
Iowa State University 1991 — 1995
BA, Advertising
General Mills August 2014 - Present
Aimia Inc April 2010 - August 2014
Carlson Marketing Worldwide September 2004 - March 2010
Target Financial Services 2000 - 2004
Skills
Consumer Insights, Direct Marketing, Segmentation, Pricing Strategy, Predictive Modeling, Forecasting, Campaign Management, Loyalty Marketing, Loyalty Program..., Customer Insight, Loyalty Programs, Database Marketing, Consumer Behaviour, CRM, Strategy, Competitive Analysis, Analytics, Management, Marketing Strategy, Marketing, Leadership
Education
University of Illinois at Urbana-Champaign 1999 — 2001
Master of Science (M.S.), Agriculture and Consumer Economics
Hamline University 1995 — 1999
BA, Political Science
Aimia Inc June 1999 - Present
Education
Emerson College 1987 — 1989
Aimia Inc 2008 - Present
Carlson Marketing Worldwide 2000 - 2007
Skills
Meeting Planning, Incentives, Incentive Programs, Loyalty Marketing, Incentive Travel, Trade Shows, Event Management, Hospitality, Travel Management, Relationship Marketing, Management, Corporate Events, Tourism, Public Relations, Sponsorship, Budgets, CRM
Education
Emory University 2009 — 2010
Financial Planning Certificate, Financial Planning and Services
University of North Carolina at Wilmington 1996 — 2000
Bachelor of Science (B.S.), Marketing
Carlson Companies 2004 - Present
Aimia Inc 2004 - Present
Hoffman Estates Park District 2002 - 2004
Royal Caribbean Cruises, Ltd. October 1996 - April 2002
Skills
Incentives, Meeting Planning, Event Management, Hospitality, Event Planning, Trade Shows, Corporate Events, Incentive Programs, Tourism, Hotels, Hospitality Industry, Food & Beverage, Customer Service, Marketing, Account Management
Education
Illinois State University 1992 — 1996
Bachelor of Science (B.S.), Parks, Recreation, Leisure, and Fitness Studies
Aimia Inc September 2012 - Present
Excellence In Motivation August 2006 - September 2012
Hyatt Hotels Corporation January 2005 - August 2006
Excellence In Motivation September 1998 - January 2005
Excellence In Motivation February 1997 - September 1998
Excellence In Motivation January 1994 - February 1997
Carlson Marketing August 1991 - January 1994
Carlson Marketing March 1990 - August 1991
Skills
Incentive Programs, Account Management, Trade Shows, Event Management, Meeting Planning, Marketing Strategy, Hospitality, Sales, Corporate Events, Management, Event Planning, Tourism, CRM, Loyalty Programs, Incentives, Program Management, Operations Management, Marketing Communications
Education
Right Management 2006 — 2007
Executive Leadership Coaching
Gustavus Adolphus College
University of Minnesota-Twin Cities
Aimia Inc January 2012 - Present
Aimia Canada Inc. January 2010 - December 2011
Aeroplan Canada Inc. November 2006 - January 2010
Skills
Financial Reporting, Financial Planning, Internal Controls, Accounting, Auditing, Financial Modeling, Finance, KPI Dashboards, Strategy, Operational Due..., Management, Internal Audit, M&A Modeling, Project Finance, IPO, Strategic Negotiations, KPI Implementation, Corporate Finance, ERP, Financial Statements, Budgets, Analysis, Mergers, Strategic Planning, Strategic Partnerships, Strategic Consulting, Strategic Leadership, Managerial Finance, Team Building, Team Leadership, Team Management, Cross-functional Team..., Cross Functional Team..., M&A analysis, M&A Negotiations, M&A Advisory Services, Strategic M&A, Management Due Diligence, Due Diligence, ERP Implementations, ERP Software, Cost Control, Cost Benefit, KPI Reports, Financial Analysis, Financial Risk
Education
HEC Montréal
DESSCP in Accounting / Bachelor of Arts in Accounting, Accounting
Aimia Inc July 2014 - Present
Start2Finish November 2014 - Present
KPMG LLP - SECOR July 2012 - July 2014
SECOR October 2011 - July 2012
SECOR March 2009 - July 2010
SECOR August 2007 - March 2009
PepsiCo May 2006 - August 2006
Skills
Management Consulting, Customer Insight, Strategy, Business Transformation, Financial Modeling, Analytics, Business Strategy, Marketing, Management, Business Planning, Corporate Development, Due Diligence, Market Entry, Change Management
Education
London School of Economics and Political Science 2010 — 2011
MSc, Public Policy and Administration, Distinction (first class honours)
The University of Western Ontario - Richard Ivey School of Business 2003 — 2007
HBA, Business Administration, Distinction
Aimia Inc June 2013 - Present
Desjardins Caisse des versants du Mont-Royal May 2013 - Present
Second Cup 2013 - Present
Carrefour jeunesse-emploi Centre-Sud Plateau Mont-Royal Mile-End June 2011 - Present
Bell November 2012 - June 2013
Aeroplan April 2011 - November 2012
AVANCE Network Services July 2010 - June 2011
Bell Canada January 2007 - July 2010
Airwide Solutions July 2005 - December 2006
Skills
Telecommunications, IVR, Cisco Technologies, Integration, Telephony, Requirements Analysis, Call Center, VoIP, Routing, IP, TCP/IP, Management, Contact Centers, Solution Architecture, Unified Communications, SIP, Operations Management, Linux, Service Delivery, Call Centers, Professional Services, Vendor Management
Education
Université de Montréal - HEC Montréal 2008 — 2011
Maste, Master in Business Administration (MBA)
HEC Montréal 2007 — 2008
DESS, Gestion
Université de Montréal - Ecole polytechnique de Montréal 2001 — 2005
Baccalaureat, Computer Engineering
Jean de Brébeuf 1997 — 2002
Cegep, Sciences Pures
Aimia Inc April 2015 - Present
Aimia Inc May 2014 - April 2015
Aeroplan May 2010 - May 2014
Aeroplan June 2007 - May 2010
Wiseleap Solutions 2008 - 2009
Aeroplan 2006 - 2007
Skills
Solution Design, Airlines, E-business, User Acceptance Testing, Business Analysis, E-commerce, Web Applications, Agile Project Management, Loyalty Programs, Analysis, Scrum, Software Project..., Solution Architecture, Usability, Usability Testing, User Experience, User Interface Design, Web Analytics, Web Project Management, Analytics, Information Architecture, Digital Strategy, Google Analytics, Web 2.0, Digital Marketing, Marketing Strategy, Management, Strategy, Analytique
Education
HEC Montréal 2012 — 2014
Master of Science, Electronic Commerce
Université de Montréal - HEC Montréal 2008 — 2012
Specialized Graduate Degree, Electronic Business
HEC Montréal 2005 — 2008
Bachelor, Management
MCC - Moore Carlyle Consulting October 2012 - Present
Aimia Inc. September 2008 - September 2012
Sheraton Centre Toronto Hotel 2007 - 2008
Sheraton Gateway Hotel 1997 - 2007
Skills
Event Management, Event Planning, F&B Operations, Customer Service, Hospitality, Budget Development, Training Development, Relationship Management
Education
George Brown College
Event and Meeting Management Certificate
International Academy of Design and Technology - Toronto 2002 — 2003
Sound Technology
George Brown College 1997 — 1998
Culinary Management
Aimia Inc April 2015 - Present
BMO Financial Group December 2014 - April 2015
BMO December 2012 - November 2014
Queen's School of Business September 2011 - December 2012
Sixsense Strategy Group Inc. May 2011 - August 2011
The Richard Ivey School of Business March 2011 - April 2011
Honours Business Administration Association May 2010 - April 2011
Sixsense Inc June 2010 - August 2010
Pro Bono Ivey NPO Support Services Project September 2009 - April 2010
Education
Queen's School of Business, Queen's University 2011 — 2012
Master of Science in Management (MSc), Specializing in Strategy
The University of Western Ontario - Richard Ivey School of Business 2009 — 2011
Honours Business Administration (HBA), Strategy
Huron University College 2007 — 2009
Political Science
St. Michael's College School 2001 — 2007
OSSD
Aimia Inc July 2015 - Present
Aimia Inc July 2014 - July 2015
Aeroplan July 2012 - July 2015
Bell May 2006 - May 2012
Skills
Call Centers, Workforce Management, Workforce Planning, Forecasting, Outsourcing, Call Center, Vendor Management, Team Management, Change Management, Customer Service, Process Improvement, Scheduling
Education
Institut de tourisme et d'hôtellerie du Québec
Cooking and Related Culinary Arts, General
Institut de tourisme et d'hôtellerie du Québec
Bartending/Bartender
Saint-jean-Vianney
Highschool
Aimia Inc November 2012 - Present
Carlson Marketing Group April 2007 - October 2012
Smart Processing Solutions (now NRT Technology Corp.) September 2006 - April 2007
Carlson Marketing April 2006 - September 2006
Skills
.NET, Agile Methodologies, C#, Database Design, Microsoft SQL Server, SQL, Software Development, Web Applications, XML, Marketing, Project Planning, Strategy, Mobile Devices, Program Management, AJAX, JavaScript, CSS, jQuery, T-SQL, C, WCF
Education
Hunan University
Master’s Degree
Hunan University
Bachelor’s Degree
Aimia Inc March 2012 - Present
Groupe Citrako Solution TI inc. July 2010 - Present
Aeroplan July 2010 - February 2012
CGI September 2008 - July 2010
CGI September 2007 - September 2008
Les Produits Plastitels May 2005 - May 2007
Skills
Business Intelligence, Databases, Datastage, Data Warehousing, Data Integration, Data Modeling, Data Analysis, ETL, Hadoop, Technical Leadership
Education
École de technologie supérieure 2002 — 2007
Baccalauréat, Génie des technologies de l’information
Aimia Inc June 2012 - Present
Big Communications October 2011 - May 2012
Goodby Silverstein June 2011 - October 2011
Organic October 2009 - March 2010
Carlson Marketing May 2002 - September 2009
Visual Services, Inc. February 2000 - April 2002
Sandy Corporation September 1986 - January 2000
Skills
Copywriting, Proofreading, Editing, Marketing Communications, Copy Editing, Content Strategy, Content Management, Press Releases, Creative Writing, Web Content, Editorial, Magazines, Newsletters, Interactive Marketing, Publications, Publishing, Blogging, Content Development, Email Marketing, Fact-checking, Direct Mail, Integrated Marketing, Digital Strategy, Digital Marketing, Digital Media
Education
University of Detroit Mercy 1968 — 1971
B. A., History
John Carroll University 1967 — 1968
History
Aimia Inc January 2011 - Present
Tourism Toronto January 2010 - February 2010
Four Seasons Tour Service April 2004 - March 2006
Skills
Hospitality, Event Management, Event Planning, Tourism, Hotels, Customer Service, Hospitality Management, Sabre & Sabre Vacation..., Microsoft office –..., Cruises, Customer Satisfaction, Business Travel, Travel Management, Team Building
Education
George Brown College 2008 — 2010
Diploma, Hospitality, Tourism & Leisure
Aimia Inc October 2013 - Present
SBE October 2012 - October 2013
SMR Futuretek Inc, September 2011 - January 2012
Skills
Fax, Filing, Invoicing, Office Equipment, Customer Service, Administrative Work, Handling Customer..., Office Administration, Leadership, Administration, Team Management
Education
Delhi University 1996 — 2000
Bachelor of Commerce (B.Com.), Business/Commerce, General
Aimia Inc July 2012 - Present
Aimia Inc July 2011 - July 2012
Carlson Marketing March 2011 - July 2011
Carlson Marketing September 2008 - March 2011
Sallie Mae December 2007 - September 2008
Skills
Analytics, Customer Insight, Data Mining, Database Marketing, Market Research, Marketing, SAS, Segmentation, CRM, Data Analysis
Education
Indiana University-Purdue University at Indianapolis
MS, Applied Statistics
University of Minnesota-Duluth
BS, Education
Aimia Inc August 2014 - Present
Education
Humber College 2010 — 2011
Post Graduate
Wilfrid Laurier University 2005 — 2009
Honours B.A.
Aimia Inc May 2015 - Present
Team Detroit June 2014 - May 2015
Stratus Security Management 2013 - 2014
Online Consumer Packaged Goods Retailer 2013 - 2014
Hidden Treasures Resource and Development Center May 2012 - June 2013
Advanced Internet Applications 2013 - 2013
Allianz Global Corporate & Specialty 2007 - April 2012
Pathway Senior Living 2005 - 2007
606 Consulting 2003 - 2005
Organizational Development Solutions 2001 - 2002
Skills
Copywriting, Research, Proposal Writing, Nonprofits, Creative Writing, Writing, Social Media, Public Relations, Microsoft Word, Content Writing, Adobe AEM / CQ5, Web Content Management, XHTML, SEO copywriting, Project Coordination, Editing, Mac OS, Wordpress, Report Writing, Expository Writing, Online Advertising, Online Research, SEO, Photoshop, Adobe Acrobat, Windows, Excel, Visio, Word, PowerPoint, Teamwork, MS Office Suite, Cultivating..., Final Cut Express, Resume Writing, Internal Communications, Global Collaboration, People Skills, Non-profits, E-commerce SEO, Email Marketing, Pinterest, MailChimp, Google Adwords, Big Commerce, Grant Writing
Education
DePaul University 2008 — 2011
M.A., Writing, Rhetoric & Discourse - Professional & Technical Writing
Michigan State University
B.S., Urban & Regional Planning
SellOffVacations.com November 2013 - Present
Aimia Inc April 2010 - November 2013
Info-Tech Research Group March 2009 - April 2010
All Sport Accommodations May 2008 - August 2008
Fanshawe College Athletic Department September 2007 - April 2008
Newcap Radio May 2004 - July 2007
Education
Fanshawe College 2007 — 2008
Diploma, Tourism & Travel
Fanshawe College 2002 — 2004
Diploma, Broadcasting Radio
Sacsbar Home Renovations March 1995 - Present
CGC 2013 - 2013
Aimia Inc 2012 - 2012
LoyaltyOne January 2006 - August 2011
Myron Manufacturing May 2002 - November 2005
Sprint Canada 1997 - 2001
Skills
Coaching, Team Management, Outstanding Customer..., Call Center, Customer Service, Employee Engagement, Call Centers, Quality Assurance, Sales, Customer Satisfaction, Leadership, Leadership Development, Retail, Customer Experience, Interviews
Education
George Brown College 1993 — 1994
Downsview Secondary 1980 — 1981
Aimia Inc October 1997 - Present
Northern Software Solutions 1996 - 1999
Data Transfer Corporation January 1996 - December 1996
Pinconning Electronics July 1991 - June 1994
Skills
SQL, Microsoft SQL Server, Business Analysis, Business Intelligence, Requirements Analysis, Visio, Data Warehousing, Databases, Analytics, Scrum, Web Services, JavaScript, XML, ASP.NET, .NET, jQuery, CRM, Solution Architecture
Education
Northwood University 1988 — 1989
Delta College 1985 — 1987
Associate in Business
Aimia Inc June 2010 - Present
Cars.com June 2008 - August 2008
Skills
Automotive Technology, Automotive Repair, Technical Writing, Instructional Design
Education
Ferris State University
Bachelor's Degree, Technical & Professional Communication
Ferris State University
Associate's Degree, Automotive Service Technology
Ferris State University
Certificate in Performance Engine Machining