Contact Centers of America
Description
Address: 7800 Southland Blvd Suite 250, Orlando, FL 32809 Hours: Closed ⋅ Opens 9AM Mon SundayClosedMonday9AM–5PMTuesday9AM–5PMWednesday9AM–5PMThursday9AM–5PMFriday9AM–5PMSaturdayClosedSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (877) 999-6222: : : : Category: : Website: : Place name: Website: http://callcca.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Call Centers of America Posting publicly on the Web Write a review Reviews Be the first to review From Call Centers of America "We are an Orlando based company that specializes in call center and telephone answering services nationwide including technical support, customer support, sales support, inside sales representatives, lead generation, appointment setters, marketing...More "We are an Orlando based company that specializes in call center and telephone answering services nationwide including technical support, customer support, sales support, inside sales representatives, lead generation, appointment setters, marketing pilots, collections and social media monitoring. We specialize in agent based outsourcing solutions and services that result in increased in customer satisfaction, retention, sales effectiveness, and revenue generation."
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Contact Centers of America Employees
Employee
Years
Job
Industry
Robert Dewitt Robert Dewitt's Contact Centers of America Experience February 2011 - March 2011
Job Continuing education to become a renowned graphic designer
Industry Graphic Design
Experience
JCPenney December 2014 - February 2015
Circle K December 2013 - June 2014
Chevron May 2011 - November 2013
Contact Centers of America February 2011 - March 2011
McDonald's Corporation July 2007 - January 2008
Skills
Management, Leadership, Graphic Design, CSS, Web Design, Cashiering, Sales, Bookkeeping, Customer Service, Time Management, Training, Microsoft Office, Teamwork, Access, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Outlook
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master of Business Administration (M.B.A.), Health Services Management
DeVry University 2011 — 2014
Bachelor's Degree, Multimedia Design and Development, 3.43
Celebration High School 2005 — 2009
High School
JCPenney December 2014 - February 2015
Circle K December 2013 - June 2014
Chevron May 2011 - November 2013
Contact Centers of America February 2011 - March 2011
McDonald's Corporation July 2007 - January 2008
Skills
Management, Leadership, Graphic Design, CSS, Web Design, Cashiering, Sales, Bookkeeping, Customer Service, Time Management, Training, Microsoft Office, Teamwork, Access, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Outlook
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master of Business Administration (M.B.A.), Health Services Management
DeVry University 2011 — 2014
Bachelor's Degree, Multimedia Design and Development, 3.43
Celebration High School 2005 — 2009
High School
Preya Rampertab Preya Rampertab's Contact Centers of America Experience August 2012 - January 2014
Job Enrollment Advisor at Bisk Education
Industry Education Management
Experience
Bisk Education May 2015 - Present
DeVry University January 2014 - May 2015
Contact Centers of America August 2012 - January 2014
Contact Centers of America December 2011 - August 2012
Contact Centers of America October 2010 - December 2011
Burlington Coat Factory March 2010 - October 2010
Skills
Human Resources, Customer Satisfaction, Leadership, Customer Service, Team Building, Call Centers, Training, Microsoft Excel, Customer Experience, Performance Management, Process Improvement, Outlook, Employee Relations, Team Leadership, Recruiting
Education
University of Central Florida 2012 — 2014
Bachelor's degree, Psychology, Criminal Justice
Valencia Community College 2010 — 2012
Associate's degree, General Studies
Ocoee High School 2006 — 2010
High School Diploma
Bisk Education May 2015 - Present
DeVry University January 2014 - May 2015
Contact Centers of America August 2012 - January 2014
Contact Centers of America December 2011 - August 2012
Contact Centers of America October 2010 - December 2011
Burlington Coat Factory March 2010 - October 2010
Skills
Human Resources, Customer Satisfaction, Leadership, Customer Service, Team Building, Call Centers, Training, Microsoft Excel, Customer Experience, Performance Management, Process Improvement, Outlook, Employee Relations, Team Leadership, Recruiting
Education
University of Central Florida 2012 — 2014
Bachelor's degree, Psychology, Criminal Justice
Valencia Community College 2010 — 2012
Associate's degree, General Studies
Ocoee High School 2006 — 2010
High School Diploma
Eric Amos Eric Amos's Contact Centers of America Experience May 2012 - October 2012
Job Security and Investigations Professional
Industry Security and Investigations
Experience
Allied Barton February 2014 - Present
Teleperformance February 2013 - January 2014
iQor October 2012 - December 2012
Contact Centers of America May 2012 - October 2012
7-Eleven Stores April 2011 - November 2011
Skills
Modelling, Customer Service, Office Administration, Management, Warehousing, Sales, Technical Support, Business Sale, Admissions, Retail Sales, Retail, Telephone Skills, Telemarketing, Microsoft Office, POS, Microsoft Office 2007
Education
Johnson and Wales University 2007 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Sumter High School 2003 — 2007
Diploma, All Courses
Allied Barton February 2014 - Present
Teleperformance February 2013 - January 2014
iQor October 2012 - December 2012
Contact Centers of America May 2012 - October 2012
7-Eleven Stores April 2011 - November 2011
Skills
Modelling, Customer Service, Office Administration, Management, Warehousing, Sales, Technical Support, Business Sale, Admissions, Retail Sales, Retail, Telephone Skills, Telemarketing, Microsoft Office, POS, Microsoft Office 2007
Education
Johnson and Wales University 2007 — 2010
Associate of Science (A.S.), Business Administration and Management, General
Sumter High School 2003 — 2007
Diploma, All Courses
Sabrina Farina Sabrina Farina's Contact Centers of America Experience July 2010 - January 2011
Job Sandwich Maker at Dunkin Donuts
Industry Food & Beverages
Experience
Dunkin Donuts March 2015 - Present
Checkers Drive In Restaurants, Inc. August 2014 - March 2015
Honey Baked Ham March 2013 - March 2014
Contact Centers of America July 2010 - January 2011
Kmart Corporation April 2010 - October 2010
Moe's Southwest Grill June 2009 - November 2009
Education
Pinellas Technical Education Center-Clearwater 2013 — 2014
Dunkin Donuts March 2015 - Present
Checkers Drive In Restaurants, Inc. August 2014 - March 2015
Honey Baked Ham March 2013 - March 2014
Contact Centers of America July 2010 - January 2011
Kmart Corporation April 2010 - October 2010
Moe's Southwest Grill June 2009 - November 2009
Education
Pinellas Technical Education Center-Clearwater 2013 — 2014
Grace Lorenzi Grace Lorenzi's Contact Centers of America Experience October 2010 - May 2011
Job
Industry Health, Wellness and Fitness
Experience
Planned Parenthood of Greater Orlando March 2012 - June 2012
Faneuil Inc June 2011 - March 2012
Contact Centers of America October 2010 - May 2011
Associates In Psychiatry, P.A. April 2008 - July 2009
True Silver Corporation March 2007 - March 2008
Armani Shoes Corporation January 2006 - March 2007
Ft. Lauderdale Women's Center February 2004 - November 2005
Skills
Bilingual, Customer Service, Basic Computer Skills, Learning Quickly, Outlook, Invoicing, Healthcare, Customer Satisfaction, Microsoft Office, Call Centers, Purchasing, Healthcare Management, Insurance, Data Entry
Education
Valencia Community College 2009 — 2011
Registered Nursing/Registered Nurse
Nova Southeastern University 2003 — 2004
Psychology
Planned Parenthood of Greater Orlando March 2012 - June 2012
Faneuil Inc June 2011 - March 2012
Contact Centers of America October 2010 - May 2011
Associates In Psychiatry, P.A. April 2008 - July 2009
True Silver Corporation March 2007 - March 2008
Armani Shoes Corporation January 2006 - March 2007
Ft. Lauderdale Women's Center February 2004 - November 2005
Skills
Bilingual, Customer Service, Basic Computer Skills, Learning Quickly, Outlook, Invoicing, Healthcare, Customer Satisfaction, Microsoft Office, Call Centers, Purchasing, Healthcare Management, Insurance, Data Entry
Education
Valencia Community College 2009 — 2011
Registered Nursing/Registered Nurse
Nova Southeastern University 2003 — 2004
Psychology
Bradley Melnyk Bradley Melnyk's Contact Centers of America Experience 2009 - 2010
Job Recruiter at Bentonshire Group
Industry Information Technology and Services
Experience
Bentonshire Group March 2012 - Present
Contact Centers of America 2009 - 2010
Education
Full Sail University 2005 — 2007
Associate of Arts and Sciences (AAS), Cinematography and Film/Video Production, A
Bentonshire Group March 2012 - Present
Contact Centers of America 2009 - 2010
Education
Full Sail University 2005 — 2007
Associate of Arts and Sciences (AAS), Cinematography and Film/Video Production, A
Joseph Cupo's Contact Centers of America Experience September 2011 - June 2013
Job Director of Customer Solutions at BH Media Group
Industry Newspapers
Experience
BH Media Group January 2015 - Present
The Tampa Tribune September 2014 - December 2014
The Tampa Tribune June 2013 - December 2014
Contact Centers of America September 2011 - June 2013
Contact Centers of America March 2011 - September 2011
Bosley June 2010 - April 2011
Medical Hair Restoration February 2001 - June 2010
Skills
Strategic Planning, Call Center, Customer Service, Training, Team Building, Performance Management, Operations Management, Lead Generation, BPO, Workforce Management, Process Improvement, Human Resources, Leadership, Customer Satisfaction, Vendor Management, Call Centers, Executive Management, New Business Development, Sales Management, Business Development, Employee Relations, Sales, Forecasting, Customer Experience, Management, Organizational..., Negotiation, Recruiting, Coaching, Team Leadership, Budgets, Customer Retention, Cross-functional Team..., Account Management, Outsourcing, Applicant Tracking..., Change Management, CRM, Employee Engagement
Education
Purdue University Calumet
Business
BH Media Group January 2015 - Present
The Tampa Tribune September 2014 - December 2014
The Tampa Tribune June 2013 - December 2014
Contact Centers of America September 2011 - June 2013
Contact Centers of America March 2011 - September 2011
Bosley June 2010 - April 2011
Medical Hair Restoration February 2001 - June 2010
Skills
Strategic Planning, Call Center, Customer Service, Training, Team Building, Performance Management, Operations Management, Lead Generation, BPO, Workforce Management, Process Improvement, Human Resources, Leadership, Customer Satisfaction, Vendor Management, Call Centers, Executive Management, New Business Development, Sales Management, Business Development, Employee Relations, Sales, Forecasting, Customer Experience, Management, Organizational..., Negotiation, Recruiting, Coaching, Team Leadership, Budgets, Customer Retention, Cross-functional Team..., Account Management, Outsourcing, Applicant Tracking..., Change Management, CRM, Employee Engagement
Education
Purdue University Calumet
Business
Karen Wold Karen Wold's Contact Centers of America Experience April 2012 - July 2012
Job Speciality Customer Service Rep
Industry Consumer Services
Experience
Fedex TechConnect July 2012 - October 2013
Contact Centers of America April 2012 - July 2012
Aon Hewitt October 2007 - March 2012
Skills
Computers, Call Centers, Microsoft Office, Filing, Customer Service, Reading, Benefits Administration, 401k, Pensions, Employee Benefits, Data Entry, Telephone Skills, Insurance, Lotus Notes, Customer Satisfaction, Outlook, Health Insurance, Defined Benefit, Deferred Compensation
Education
Valencia Community College 2007 — 2012
Business Administration and Management, General
Polk Community College
Business Administration and Management, General
Fedex TechConnect July 2012 - October 2013
Contact Centers of America April 2012 - July 2012
Aon Hewitt October 2007 - March 2012
Skills
Computers, Call Centers, Microsoft Office, Filing, Customer Service, Reading, Benefits Administration, 401k, Pensions, Employee Benefits, Data Entry, Telephone Skills, Insurance, Lotus Notes, Customer Satisfaction, Outlook, Health Insurance, Defined Benefit, Deferred Compensation
Education
Valencia Community College 2007 — 2012
Business Administration and Management, General
Polk Community College
Business Administration and Management, General
Delmar Smith Delmar Smith's Contact Centers of America Experience March 2010 - Present
Job IT Contract Supervisor at Contact Centers of America
Industry Information Technology and Services
Experience
Contact Centers of America March 2010 - Present
Microsoft June 2008 - January 2010
Verizon May 2006 - June 2008
Education
University of Florida 1996 — 2000
Bachelor of Science, Wireless Technology (CDMA/GSM)
University of Central Florida 1992 — 1994
Associate of Science (A.S.), Computer and Information Sciences, General
Contact Centers of America March 2010 - Present
Microsoft June 2008 - January 2010
Verizon May 2006 - June 2008
Education
University of Florida 1996 — 2000
Bachelor of Science, Wireless Technology (CDMA/GSM)
University of Central Florida 1992 — 1994
Associate of Science (A.S.), Computer and Information Sciences, General
Rosalyn Pastrana's Contact Centers of America Experience November 2010 - March 2011
Job Management, Customer Service, Financial Services
Industry Financial Services
Experience
Starwood Hotels & Resorts Worldwide, Inc. May 2011 - Present
Contact Centers of America November 2010 - March 2011
Philips Lifeline 2005 - September 2010
Philips Lifeline 2004 - 2006
Skills
Team Building, Process Improvement, Performance Management, Leadership, Training, Management, Call Centers, Cross-functional Team..., Negotiation, Leadership Development, Business Process..., Customer Satisfaction, Analysis, Coaching, Team Leadership, Forecasting, Software Documentation, Operations Management, Project Planning, Customer Service, Budgets, Organizational..., Change Management, Six Sigma, Quality Assurance, Business Analysis, Medical Devices
Education
Cambridge College 2006 — 2008
Master of Management, Business Administration and Management, General
Starwood Hotels & Resorts Worldwide, Inc. May 2011 - Present
Contact Centers of America November 2010 - March 2011
Philips Lifeline 2005 - September 2010
Philips Lifeline 2004 - 2006
Skills
Team Building, Process Improvement, Performance Management, Leadership, Training, Management, Call Centers, Cross-functional Team..., Negotiation, Leadership Development, Business Process..., Customer Satisfaction, Analysis, Coaching, Team Leadership, Forecasting, Software Documentation, Operations Management, Project Planning, Customer Service, Budgets, Organizational..., Change Management, Six Sigma, Quality Assurance, Business Analysis, Medical Devices
Education
Cambridge College 2006 — 2008
Master of Management, Business Administration and Management, General
M. David May M. David May's Contact Centers of America Experience 2008 - December 2010
Job Contact Center Professional
Industry Consumer Services
Experience
Schumacher Group July 2011 - February 2014
TSC Solutions February 2011 - June 2011
NCO Financial Systems December 2010 - February 2011
Contact Centers of America 2008 - December 2010
TRG Customer Solutions 2007 - 2008
TRG Customer Solutions 2006 - 2007
Reese Teleservices (Aquired by TRG Customer Solutions in 2005) 2003 - 2005
ICM (International Community Marketing) 1998 - 2003
West Corporation 1991 - 1998
Neodata (formally TMI Corp) 1988 - 1991
Skills
Customer Experience, Customer Service, Call Center Development, Call Center, Vendor Management, Contact Centers, Workforce Management, Operations Management, Process Improvement, BPO, Sales, Call Centers, Account Management, IVR, Outsourcing, Customer Retention, CRM, Management, Customer Satisfaction, Performance Management, Inbound Marketing, Business Development, Coaching, Leadership, Training, Telecommunications, Telemarketing, Strategy, Team Building, Strategic Planning, Avaya, Business Process..., Cross-functional Team..., Executive Management, Advocate, Start-ups, Salesforce.com
Education
Nebraska Wesleyan University 1988 — 1992
Bachelors of Science, Business Administration, Marketing, Mathmatics
Schumacher Group July 2011 - February 2014
TSC Solutions February 2011 - June 2011
NCO Financial Systems December 2010 - February 2011
Contact Centers of America 2008 - December 2010
TRG Customer Solutions 2007 - 2008
TRG Customer Solutions 2006 - 2007
Reese Teleservices (Aquired by TRG Customer Solutions in 2005) 2003 - 2005
ICM (International Community Marketing) 1998 - 2003
West Corporation 1991 - 1998
Neodata (formally TMI Corp) 1988 - 1991
Skills
Customer Experience, Customer Service, Call Center Development, Call Center, Vendor Management, Contact Centers, Workforce Management, Operations Management, Process Improvement, BPO, Sales, Call Centers, Account Management, IVR, Outsourcing, Customer Retention, CRM, Management, Customer Satisfaction, Performance Management, Inbound Marketing, Business Development, Coaching, Leadership, Training, Telecommunications, Telemarketing, Strategy, Team Building, Strategic Planning, Avaya, Business Process..., Cross-functional Team..., Executive Management, Advocate, Start-ups, Salesforce.com
Education
Nebraska Wesleyan University 1988 — 1992
Bachelors of Science, Business Administration, Marketing, Mathmatics
Ross Ellison's Contact Centers of America Experience May 2012 - July 2012
Job Self Employed Author at Author
Industry Writing and Editing
Experience
Author - September 2014 - Present
Ventavoxtv April 2014 - January 2015
DoorstepDelivery.com September 2012 - September 2014
Contact Centers of America May 2012 - July 2012
Papa Johns January 2011 - January 2012
Walt Disney World May 2011 - July 2011
Wal-Mart January 2010 - January 2011
Skills
Communication, Problem Solving, Technology, Creative Writing, Customer Service, Sales, Time Management, Microsoft Office, Leadership, Teamwork, Microsoft Word, Microsoft Excel, Social Networking, Data Entry, Social Media, PowerPoint, Public Speaking, Photoshop, Social Media Marketing, Event Planning, HTML, Community Outreach
Education
Northern Illinois University 2008 — 2011
undergraduate degree, Psychology; Communications as a double major and Sociology
Valencia College
Psychology
Author - September 2014 - Present
Ventavoxtv April 2014 - January 2015
DoorstepDelivery.com September 2012 - September 2014
Contact Centers of America May 2012 - July 2012
Papa Johns January 2011 - January 2012
Walt Disney World May 2011 - July 2011
Wal-Mart January 2010 - January 2011
Skills
Communication, Problem Solving, Technology, Creative Writing, Customer Service, Sales, Time Management, Microsoft Office, Leadership, Teamwork, Microsoft Word, Microsoft Excel, Social Networking, Data Entry, Social Media, PowerPoint, Public Speaking, Photoshop, Social Media Marketing, Event Planning, HTML, Community Outreach
Education
Northern Illinois University 2008 — 2011
undergraduate degree, Psychology; Communications as a double major and Sociology
Valencia College
Psychology
Noel Jacoboni's Contact Centers of America Experience April 2010 - July 2010
Job Makeup Artist at MAC Cosmetics
Industry Cosmetics
Experience
MAC October 2013 - Present
MAC Cosmetics October 2011 - October 2013
MAC Cosmetics June 2010 - January 2012
Contact Centers of America April 2010 - July 2010
Nordstrom January 2008 - April 2010
MAC Cosmetics October 2007 - January 2008
Prime Connections LLC January 2005 - December 2007
Aveda June 2004 - January 2005
Jacoboni Interests Inc August 1999 - May 2002
Nicole Miller of August 1999 - December 2000
Skills
Makeup Artistry, Personal Styling, Management, Invoicing, Data Entry, Customer Service, Art, Teamwork, File Management, Human Resources, Negotiation, Fashion, Beauty Industry, Sales, Cosmetics, Leadership, Bridal Showers, Retail, Facebook, Social Networking, Time Management, Fashion Shows, Marketing, Social Media Marketing
Education
Rollins College 2008 — 2010
BA, Organizational Communication
Seminole Community College 2005 — 2007
AA, Business Administration and Management, General
Lynn University 2002 — 2004
BA, Business Administration
MAC October 2013 - Present
MAC Cosmetics October 2011 - October 2013
MAC Cosmetics June 2010 - January 2012
Contact Centers of America April 2010 - July 2010
Nordstrom January 2008 - April 2010
MAC Cosmetics October 2007 - January 2008
Prime Connections LLC January 2005 - December 2007
Aveda June 2004 - January 2005
Jacoboni Interests Inc August 1999 - May 2002
Nicole Miller of August 1999 - December 2000
Skills
Makeup Artistry, Personal Styling, Management, Invoicing, Data Entry, Customer Service, Art, Teamwork, File Management, Human Resources, Negotiation, Fashion, Beauty Industry, Sales, Cosmetics, Leadership, Bridal Showers, Retail, Facebook, Social Networking, Time Management, Fashion Shows, Marketing, Social Media Marketing
Education
Rollins College 2008 — 2010
BA, Organizational Communication
Seminole Community College 2005 — 2007
AA, Business Administration and Management, General
Lynn University 2002 — 2004
BA, Business Administration
Mike Parson's Contact Centers of America Experience January 2011 - February 2011
Job Attractions/Operations at Walt Disney World
Industry Entertainment
Experience
Walt Disney World February 2014 - Present
Walt Disney World November 2012 - January 2014
The Unofficial SeaWorld Podcast, a proud part of MiceChat January 2013 - July 2013
Walt Disney World June 2011 - November 2012
Contact Centers of America January 2011 - February 2011
Vector Marketing January 2010 - April 2010
Skills
Graphic Design, Manual Labor, Video Editing, Video Production, Customer Service, Videography, Social Media, Creative Direction, Video, Entertainment, Event Planning, Microsoft Office, Facebook, Social Networking, Microsoft Excel, Public Speaking
Education
University of Central Florida 2011 — 2014
Valencia Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Walt Disney World February 2014 - Present
Walt Disney World November 2012 - January 2014
The Unofficial SeaWorld Podcast, a proud part of MiceChat January 2013 - July 2013
Walt Disney World June 2011 - November 2012
Contact Centers of America January 2011 - February 2011
Vector Marketing January 2010 - April 2010
Skills
Graphic Design, Manual Labor, Video Editing, Video Production, Customer Service, Videography, Social Media, Creative Direction, Video, Entertainment, Event Planning, Microsoft Office, Facebook, Social Networking, Microsoft Excel, Public Speaking
Education
University of Central Florida 2011 — 2014
Valencia Community College 2009 — 2011
Associate of Arts (A.A.), General Studies
Marissa M Richards Marissa M Richards's Contact Centers of America Experience June 2011 - February 2012
Job Customer Support Admin A2 at Oracle/Micros
Industry Information Technology and Services
Experience
Oracle February 2015 - Present
Chase January 2012 - January 2015
Contact Centers of America June 2011 - February 2012
Americall Group, Inc. December 2007 - October 2009
Banco Santander Puerto Rico December 2005 - October 2007
BAM, Arte y Mas, INC November 2003 - November 2005
Skills
POS Retail Specialist, Technical Support, Customer Service, Microsoft Office, Microsoft Excel, Business Analysis, PowerPoint, Credit card specialist, Banking, Fully bilingual..., Sales, Staff Supervision, Volunteer teaching, Volunteer..., Business Intelligence, Analytical skills, communications skills, Remote Desktop, administrative work
Education
Grand Canyon University 2010 — 2012
Master of Business Administration (MBA), Marketing
University of Puerto Rico-Rio Piedras 1996 — 2003
Bachelor’s Degree, Fine/Studio Arts, General
Oracle February 2015 - Present
Chase January 2012 - January 2015
Contact Centers of America June 2011 - February 2012
Americall Group, Inc. December 2007 - October 2009
Banco Santander Puerto Rico December 2005 - October 2007
BAM, Arte y Mas, INC November 2003 - November 2005
Skills
POS Retail Specialist, Technical Support, Customer Service, Microsoft Office, Microsoft Excel, Business Analysis, PowerPoint, Credit card specialist, Banking, Fully bilingual..., Sales, Staff Supervision, Volunteer teaching, Volunteer..., Business Intelligence, Analytical skills, communications skills, Remote Desktop, administrative work
Education
Grand Canyon University 2010 — 2012
Master of Business Administration (MBA), Marketing
University of Puerto Rico-Rio Piedras 1996 — 2003
Bachelor’s Degree, Fine/Studio Arts, General
Amanda Friday Mohen's Contact Centers of America Experience October 2010 - September 2012
Job Human Resources Manager
Industry Human Resources
Experience
Planet Hollywood International October 2013 - Present
Randstad September 2012 - August 2013
Contact Centers of America October 2010 - September 2012
World of Beer Franchising, Inc. May 2009 - October 2010
Deloitte November 2007 - April 2009
Brown Contracting Services, Inc. July 2003 - September 2007
Skills
Employee Relations/..., Recruiting Management, Training and Development, Salary Administration, Performance Management, Policies and Procedures, Compensation and..., Conflict Resolution, Project Implementation, Talent Acquisition, Payroll, Accounts Payable, Billing Process, Accounts Receivable, Recruiting, Hiring, Human Resources, Onboarding, Applicant Tracking..., Technical Recruiting, College Recruiting, Management, Benefits Administration, Leadership, Employee Relations, Talent Management, Interviews, Internet Recruiting, Staffing Services, Screening Resumes, Benefits Negotiation, Contract Recruitment, Sourcing, Temporary Staffing, Taleo, Employer Branding, Screening, New Hire Orientations, Executive Search, Permanent Placement, Workforce Planning, Resume Writing, Employee Engagement
Education
University of South Florida 2007 — 2014
Bachelor of Applied Science (B.A.Sc.), Marketing
Planet Hollywood International October 2013 - Present
Randstad September 2012 - August 2013
Contact Centers of America October 2010 - September 2012
World of Beer Franchising, Inc. May 2009 - October 2010
Deloitte November 2007 - April 2009
Brown Contracting Services, Inc. July 2003 - September 2007
Skills
Employee Relations/..., Recruiting Management, Training and Development, Salary Administration, Performance Management, Policies and Procedures, Compensation and..., Conflict Resolution, Project Implementation, Talent Acquisition, Payroll, Accounts Payable, Billing Process, Accounts Receivable, Recruiting, Hiring, Human Resources, Onboarding, Applicant Tracking..., Technical Recruiting, College Recruiting, Management, Benefits Administration, Leadership, Employee Relations, Talent Management, Interviews, Internet Recruiting, Staffing Services, Screening Resumes, Benefits Negotiation, Contract Recruitment, Sourcing, Temporary Staffing, Taleo, Employer Branding, Screening, New Hire Orientations, Executive Search, Permanent Placement, Workforce Planning, Resume Writing, Employee Engagement
Education
University of South Florida 2007 — 2014
Bachelor of Applied Science (B.A.Sc.), Marketing
Penelope Strater Penelope Strater's Contact Centers of America Experience January 2011 - September 2011
Job Director of Student Life: Student and Family Care at Rollins College
Industry Higher Education
Experience
Rollins College June 2015 - Present
Walt Disney World October 2006 - Present
Rollins College June 2014 - May 2015
Rollins College September 2012 - May 2014
Marco Kozlowski - Wealth: The Formula/Luxury Home Solutions September 2011 - August 2012
Contact Centers of America January 2011 - September 2011
Meadowbrook Golf/IGM September 2006 - December 2010
Meadowbrook Golf/IGM 2008 - 2010
Orlando Sentinel September 2005 - September 2006
Metro Transit 2000 - 2005
Skills
Budgets, New Business Development, Team Building, Recruiting, Customer Service, Process Improvement, Training, Strategic Planning, Management, Organizational..., Time Management, Administrative..., Project Management, Operations Management, Hospitality, Access, Leadership, Sales
Education
University of Minnesota-Twin Cities
M.Ed., Educational Psychology
University of Minnesota-Twin Cities
B.A., Educational Psychology/Child Psychology
Valencia Community College
Associate of Arts
Rollins College June 2015 - Present
Walt Disney World October 2006 - Present
Rollins College June 2014 - May 2015
Rollins College September 2012 - May 2014
Marco Kozlowski - Wealth: The Formula/Luxury Home Solutions September 2011 - August 2012
Contact Centers of America January 2011 - September 2011
Meadowbrook Golf/IGM September 2006 - December 2010
Meadowbrook Golf/IGM 2008 - 2010
Orlando Sentinel September 2005 - September 2006
Metro Transit 2000 - 2005
Skills
Budgets, New Business Development, Team Building, Recruiting, Customer Service, Process Improvement, Training, Strategic Planning, Management, Organizational..., Time Management, Administrative..., Project Management, Operations Management, Hospitality, Access, Leadership, Sales
Education
University of Minnesota-Twin Cities
M.Ed., Educational Psychology
University of Minnesota-Twin Cities
B.A., Educational Psychology/Child Psychology
Valencia Community College
Associate of Arts
Bruce Rodda Bruce Rodda's Contact Centers of America Experience January 2010 - August 2012
Job Experienced Call Center Professional Looking for New Opportunities
Industry Outsourcing/Offshoring
Experience
Rodda Consulting February 2011 - Present
Contact Centers of America January 2010 - August 2012
Contact Centers of America January 2010 - August 2011
Stream Global Services September 2003 - March 2009
Sectrum Contact Services April 1998 - September 2003
Skills
Customer Satisfaction, Strategic Planning, Call Center, BPO, Workforce Management, Customer Experience, Outsourcing, Contact Centers, Vendor Management, Process Improvement, Lead Generation, Operations Management, Project Management, Call Centers, Quality Assurance, Telecommunications, Analysis, Management, Cross-functional Team..., Training, Leadership, Strategy, Business Development, Service Delivery, CRM, Performance Management, Analytics, Business Process...
Education
Eastern Washington University 1991 — 1994
MBA, Business Administration
Rodda Consulting February 2011 - Present
Contact Centers of America January 2010 - August 2012
Contact Centers of America January 2010 - August 2011
Stream Global Services September 2003 - March 2009
Sectrum Contact Services April 1998 - September 2003
Skills
Customer Satisfaction, Strategic Planning, Call Center, BPO, Workforce Management, Customer Experience, Outsourcing, Contact Centers, Vendor Management, Process Improvement, Lead Generation, Operations Management, Project Management, Call Centers, Quality Assurance, Telecommunications, Analysis, Management, Cross-functional Team..., Training, Leadership, Strategy, Business Development, Service Delivery, CRM, Performance Management, Analytics, Business Process...
Education
Eastern Washington University 1991 — 1994
MBA, Business Administration
Matthew Mohen Matthew Mohen's Contact Centers of America Experience November 2011 - March 2013
Job Account Manager at ThyssenKrupp Elevator
Industry Construction
Experience
ThyssenKrupp Elevator June 2013 - Present
Contact Centers of America November 2011 - March 2013
ADS Security July 2011 - December 2011
Devcon Security July 2010 - May 2011
Skills
Account Management, Direct Sales, Strategic Planning, Customer Service, Customer Satisfaction, Leadership, Market Planning, New Business Development, Forecasting, Process Improvement, Microsoft Office, Solution Selling, Salesforce.com, Sales, Telecommunications, CRM, Call Centers, Marketing, Strategic Partnerships, Marketing Strategy, Management, Sales Management, Business Development, Sales Process, Lead Generation
Education
University of South Florida 2007 — 2009
Bachelor's Degree, Economics
Florida State University 2004 — 2006
Associates Degree, General
ThyssenKrupp Elevator June 2013 - Present
Contact Centers of America November 2011 - March 2013
ADS Security July 2011 - December 2011
Devcon Security July 2010 - May 2011
Skills
Account Management, Direct Sales, Strategic Planning, Customer Service, Customer Satisfaction, Leadership, Market Planning, New Business Development, Forecasting, Process Improvement, Microsoft Office, Solution Selling, Salesforce.com, Sales, Telecommunications, CRM, Call Centers, Marketing, Strategic Partnerships, Marketing Strategy, Management, Sales Management, Business Development, Sales Process, Lead Generation
Education
University of South Florida 2007 — 2009
Bachelor's Degree, Economics
Florida State University 2004 — 2006
Associates Degree, General
Jeffrey Gray Jeffrey Gray's Contact Centers of America Experience January 2011 - August 2011
Job Founder and CEO at Brave Enterprises, LLC
Industry Venture Capital & Private Equity
Experience
Brave Enterprises, LLC November 2014 - Present
Trinity Fiduciary, LLC January 2007 - Present
Revolution Capital Group November 2012 - October 2014
Oakwood Worldwide August 2011 - November 2012
Contact Centers of America January 2011 - August 2011
Progressive Communications Int'l January 2009 - August 2010
Taylor Corporation November 2007 - January 2009
Lillian Vernon 2008 - 2009
Platinum Equity May 2002 - October 2006
Dialog Direct July 1995 - May 2002
Skills
Strategy, Business Development, Executive Management, Strategic Planning, Start-ups, Management, Competitive Analysis, Restructuring, Operations Management, Finance, Program Management, Turn Around Management, Leadership, Private Equity, Marketing, Corporate Finance, Sales, E-commerce, Investments, Business Strategy, Customer Service, Product Development, Process Improvement, Accounting, Corporate Development, Change Management, Team Building, Marketing Strategy, Strategic Partnerships, Business Intelligence, Management Consulting, P&L Management, BPO, Quality Management, Contract Negotiation, Human Resources, Cross-functional Team..., Business Planning, Acquisition Integration, Business Transformation, M&A experience, Call Centers, Pricing, Forecasting, New Business Development, Shared Services, Manufacturing..., Budgets, Mergers & Acquisitions, Due Diligence
Education
The University of Texas at Austin 1989 — 1991
Master of Business Administration (M.B.A.)
The University of Texas at Austin 1985 — 1989
Bachelor of Arts (B.A.)
Brave Enterprises, LLC November 2014 - Present
Trinity Fiduciary, LLC January 2007 - Present
Revolution Capital Group November 2012 - October 2014
Oakwood Worldwide August 2011 - November 2012
Contact Centers of America January 2011 - August 2011
Progressive Communications Int'l January 2009 - August 2010
Taylor Corporation November 2007 - January 2009
Lillian Vernon 2008 - 2009
Platinum Equity May 2002 - October 2006
Dialog Direct July 1995 - May 2002
Skills
Strategy, Business Development, Executive Management, Strategic Planning, Start-ups, Management, Competitive Analysis, Restructuring, Operations Management, Finance, Program Management, Turn Around Management, Leadership, Private Equity, Marketing, Corporate Finance, Sales, E-commerce, Investments, Business Strategy, Customer Service, Product Development, Process Improvement, Accounting, Corporate Development, Change Management, Team Building, Marketing Strategy, Strategic Partnerships, Business Intelligence, Management Consulting, P&L Management, BPO, Quality Management, Contract Negotiation, Human Resources, Cross-functional Team..., Business Planning, Acquisition Integration, Business Transformation, M&A experience, Call Centers, Pricing, Forecasting, New Business Development, Shared Services, Manufacturing..., Budgets, Mergers & Acquisitions, Due Diligence
Education
The University of Texas at Austin 1989 — 1991
Master of Business Administration (M.B.A.)
The University of Texas at Austin 1985 — 1989
Bachelor of Arts (B.A.)
Joseph Jacoboni's Contact Centers of America Experience May 2008 - October 2011
Job President/CEO of PrimeConnections Contact Solutions "The Ultimate Customer Experience"
Industry Information Technology and Services
Experience
PrimeConnections Contact Solutions October 2011 - Present
Contact Centers of America May 2008 - October 2011
Ewayzone, Inc 2000 - 2001
Software Support, Inc. 1991 - 1997
Archive Corporation September 1989 - September 1991
Businessland 1984 - 1988
Skills
Leadership, Corporate Finance, Call Center, People Skills, Financial Forecasting, BPO, Management, Entrepreneurship, Call Centers, Executive Management, Customer Experience, Enterprise Software, Strategy, Team Building, Start-ups, Business Development, Strategic Planning, Outsourcing, Sales, Strategic Partnerships, Budgets, Business Planning, Business Strategy, New Business Development, Training, Lead Generation, Operations Management, Process Improvement, Business Process..., Cross-functional Team..., Team Leadership, Customer Satisfaction, Leadership Development, Workforce Management, CRM, Vendor Management, Change Management, Contact Centers, P&L Management, SaaS, Professional Services, Go-to-market Strategy, Solution Selling, Sales Process, Performance Management, Cloud Computing, Call Center Development, Inbound Marketing, Customer Retention, Consulting
Education
Wayne County Community College 1971 — 1973
none, Pre Medicine
Santa Barbara City College
PrimeConnections Contact Solutions October 2011 - Present
Contact Centers of America May 2008 - October 2011
Ewayzone, Inc 2000 - 2001
Software Support, Inc. 1991 - 1997
Archive Corporation September 1989 - September 1991
Businessland 1984 - 1988
Skills
Leadership, Corporate Finance, Call Center, People Skills, Financial Forecasting, BPO, Management, Entrepreneurship, Call Centers, Executive Management, Customer Experience, Enterprise Software, Strategy, Team Building, Start-ups, Business Development, Strategic Planning, Outsourcing, Sales, Strategic Partnerships, Budgets, Business Planning, Business Strategy, New Business Development, Training, Lead Generation, Operations Management, Process Improvement, Business Process..., Cross-functional Team..., Team Leadership, Customer Satisfaction, Leadership Development, Workforce Management, CRM, Vendor Management, Change Management, Contact Centers, P&L Management, SaaS, Professional Services, Go-to-market Strategy, Solution Selling, Sales Process, Performance Management, Cloud Computing, Call Center Development, Inbound Marketing, Customer Retention, Consulting
Education
Wayne County Community College 1971 — 1973
none, Pre Medicine
Santa Barbara City College
Linda Lopez's Contact Centers of America Experience October 2012 - Present
Job Director of Workforce Management
Industry Information Technology and Services
Experience
Contact Centers of America October 2012 - Present
Contact Centers of America February 2011 - October 2012
Accredited Home Lenders April 2006 - March 2009
Skills
Call Center, Process Improvement, Customer Satisfaction, Strategic Planning, Workforce Management, Leadership, Customer Service, Customer Experience, Vendor Management, Forecasting, Team Building, Performance Management, Call Centers, Contact Centers, Cross-functional Team..., Project Management, Team Leadership, Training
Education
Texas A&M University-Commerce 1996 — 1999
Bachelor of Arts (B.A.), Spanish
Contact Centers of America October 2012 - Present
Contact Centers of America February 2011 - October 2012
Accredited Home Lenders April 2006 - March 2009
Skills
Call Center, Process Improvement, Customer Satisfaction, Strategic Planning, Workforce Management, Leadership, Customer Service, Customer Experience, Vendor Management, Forecasting, Team Building, Performance Management, Call Centers, Contact Centers, Cross-functional Team..., Project Management, Team Leadership, Training
Education
Texas A&M University-Commerce 1996 — 1999
Bachelor of Arts (B.A.), Spanish
Russ Rossi's Contact Centers of America Experience May 2009 - June 2011
Job Corporate Vice President at New York Life Insurance Company
Industry Consumer Services
Experience
New York Life Insurance Company July 2011 - Present
Contact Centers of America May 2009 - June 2011
Skills
Outsourcing, Operations Management, Contract Negotiation, Management, CRM, Customer Satisfaction, Call Center, Sales, Strategy, Project Management, Performance Management, Training, Vendor Management, Process Improvement, Customer Service, Call Centers, Leadership, Human Resources, Team Building, Strategic Partnerships, Team Leadership, Budgets, Strategic Planning, Customer Experience, Organizational..., Change Management, Business Process..., Start-ups, Cross-functional Team..., Account Management, Executive Management, Leadership Development, Program Management, BPO, Marketing, Customer Retention, Lead Generation, Business Strategy, Forecasting, Recruiting, New Business Development, Employee Relations, Negotiation, Sales Management, Financial Analysis, P&L Management
Education
Eastern Illinois University 1980 — 1984
Marketing, Business
New York Life Insurance Company July 2011 - Present
Contact Centers of America May 2009 - June 2011
Skills
Outsourcing, Operations Management, Contract Negotiation, Management, CRM, Customer Satisfaction, Call Center, Sales, Strategy, Project Management, Performance Management, Training, Vendor Management, Process Improvement, Customer Service, Call Centers, Leadership, Human Resources, Team Building, Strategic Partnerships, Team Leadership, Budgets, Strategic Planning, Customer Experience, Organizational..., Change Management, Business Process..., Start-ups, Cross-functional Team..., Account Management, Executive Management, Leadership Development, Program Management, BPO, Marketing, Customer Retention, Lead Generation, Business Strategy, Forecasting, Recruiting, New Business Development, Employee Relations, Negotiation, Sales Management, Financial Analysis, P&L Management
Education
Eastern Illinois University 1980 — 1984
Marketing, Business
Andrielle Giscombe's Contact Centers of America Experience January 2011 - April 2011
Job Baggage CSR at Delta Air Lines
Industry Airlines/Aviation
Experience
Delta Air Lines August 2011 - Present
Contact Centers of America January 2011 - April 2011
Universal Studios December 2010 - April 2011
Education
Valencia Community College 2011 — 2014
Bachelor of Business Administration (B.B.A.)
Florida A&M University 2009 — 2011
Engineering
Hagerty High School 2005 — 2009
High School Dipolma
Delta Air Lines August 2011 - Present
Contact Centers of America January 2011 - April 2011
Universal Studios December 2010 - April 2011
Education
Valencia Community College 2011 — 2014
Bachelor of Business Administration (B.B.A.)
Florida A&M University 2009 — 2011
Engineering
Hagerty High School 2005 — 2009
High School Dipolma
Allegra Bischoff's Contact Centers of America Experience May 2013 - October 2013
Job Entertainment Professional
Industry Entertainment
Experience
NBCUniversal, Inc. 2007 - Present
Contact Centers of America May 2013 - October 2013
JCPenney November 2011 - April 2012
SeaWorld Orlando December 2007 - August 2008
Skills
Entertainment, Customer Satisfaction, Customer Service, Hospitality, Tourism, Typing, Microsoft Word, Microsoft Excel, Guest Relations, Data Entry, Customer Service..., Administrative..., Administration, Social Networking, Social Media, Editing, Public Speaking, Facebook
Education
Winter Park High School 2002 — 2006
General Education, General Education, 2.9
Winter Park High School 2002 — 2006
General Education, General Studies
NBCUniversal, Inc. 2007 - Present
Contact Centers of America May 2013 - October 2013
JCPenney November 2011 - April 2012
SeaWorld Orlando December 2007 - August 2008
Skills
Entertainment, Customer Satisfaction, Customer Service, Hospitality, Tourism, Typing, Microsoft Word, Microsoft Excel, Guest Relations, Data Entry, Customer Service..., Administrative..., Administration, Social Networking, Social Media, Editing, Public Speaking, Facebook
Education
Winter Park High School 2002 — 2006
General Education, General Education, 2.9
Winter Park High School 2002 — 2006
General Education, General Studies
Monica Geisner's Contact Centers of America Experience 2012 - 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
Contact Centers of America 2012 - 2013
Skills
Microsoft Word, PowerPoint, HTML, CSS, Photoshop
Education
University of Central Florida 2009 — 2012
Bachelor of Arts (BA), International/Global Studies
Valencia Community College 2007 — 2009
Associate of Arts (AA), Political Science
Contact Centers of America 2012 - 2013
Skills
Microsoft Word, PowerPoint, HTML, CSS, Photoshop
Education
University of Central Florida 2009 — 2012
Bachelor of Arts (BA), International/Global Studies
Valencia Community College 2007 — 2009
Associate of Arts (AA), Political Science