Faneuil Inc
Industry: Company
DescriptionFounded: 1993 Parent organization: ALJ Regional Holdings
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Faneuil Inc Employees
Avon Products Inc. May 2012 - November 2014
Avon January 2010 - May 2012
Avon Products Inc October 2008 - January 2010
Avon Products Inc June 2007 - October 2008
Avon May 2002 - June 2007
Faneuil Inc January 2000 - April 2002
Faneuil Inc July 1997 - January 2000
ITI Marketing Services March 1991 - June 1997
Skills
Management, Direct Sales, Leadership Development, CRM, Leadership, Team Building, Business Strategy, Sales, Coaching, Executive Management, Customer Service, Employee Engagement, Operations Management, Outsourcing, Consumer Products, Budgets, Cross-functional Team..., Customer Satisfaction, Forecasting, Call Centers, Process Improvement, Competitive Analysis, Beauty Industry, Employee Relations, Direct Marketing, Business Planning, Motivational Speaking
Education
St. Thomas University 1993 — 1995
BA, Accounting
Miami Dade College 1991 — 1993
AA, Business Management
Glenmuir High School 1980 — 1987
University Of Cambridge O Levels & A Level Programs
Plygem June 2014 - December 2014
eBay Enterprise April 2014 - June 2014
Faneuil Inc October 2013 - March 2014
The Results Companies May 2011 - January 2013
The Results Companies September 2009 - May 2011
The Results Companies January 2007 - March 2008
The Results Companies October 2006 - January 2007
Fairy Stone State Park May 2004 - October 2006
APAC Customer Services July 2001 - February 2002
USAF June 1997 - December 2000
Skills
BPO, Call Centers, Workforce Management, Contact Centers, Quality Assurance, Call Center Development, Customer Experience, Inbound Marketing, Outsourcing, Vendor Management, Process Improvement, Customer Satisfaction, Metrics, Telemarketing, Avaya, IEX, Performance Management, Customer Retention, Business Process..., Operations Management, Contact Center..., IEX Total View, Analysis, Coaching, Leadership, Team Building, Call Center..., SharePoint, Capacity Planning, Process Excellence, IVR, Forecasting, Key Performance..., Technical Support
Education
National College of Business and Technology 2004 — 2006
Associate of Science Degree, Administrative Office Professional
Nondestructive Inspection Vocational School NAS 1997 — 1997
Nondestructive Inspection Certification, Nondestructive Inspection
Ferrum College 1994 — 1995
Bassett High School 1990 — 1994
Millennium Management Group, LLC May 2015 - Present
Emerson International December 2013 - Present
Primerica March 2013 - Present
HealthCare Support January 2012 - March 2013
Faneuil Inc October 2010 - December 2011
Florida Conference of Seventh-day Adventists October 2008 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Research, Customer Service, Management, Event Planning, Sales, Strategic Planning, Public Speaking
Education
Oakwood College 1998 — 2000
Business Administration and Management, General
Edison Community College
Coats plc February 2015 - Present
Faneuil Inc September 2011 - February 2015
Goodwill Industries Big Bend May 2007 - September 2011
US Embassy Cairo June 2006 - August 2006
US Embassy Cairo June 2005 - August 2005
Skills
Employee Relations, FMLA, HRIS, Recruiting, Applicant Tracking..., Human Resources, Policy, Benefits Administration, Employee Engagement, Program Management, Workforce Planning, HR Policies, College Recruiting, Personnel Management, Time Management, Leadership, Talent Acquisition, Temporary Placement, Management, Performance Appraisal, Software Documentation, Affirmative Action, Employment Law, Talent Management, Training, Hiring, Workers Compensation, Interviews, Exit Interviews, Payroll, EEO, Labor Relations, Employee Handbooks, Deferred Compensation, HR Consulting, Succession Planning, Employee Training, Job Analysis, ADP Payroll, Training Delivery, Compensation Structures, Strategic Policy..., Benefits Negotiation, Hiring Practices, Diversity, Strategic HR, Organizational..., Job Descriptions, Technical Recruiting, Internet Recruiting
Education
Villanova University 2010 — 2012
M.S., Human Resources Development
Florida State University - College of Business 2003 — 2007
BS, Human Resources and Management
Faneuil Inc June 2014 - Present
Integrity Staffing September 2004 - October 2011
Skills
Recruiting, Technical Recruiting, Customer Service, Employee Benefits, Policy, Training, Payroll, Human Resources, Employee Relations, Leadership, Temporary Placement, Talent Acquisition, Personnel Management, Onboarding, Interviews, Management, Team Building
Education
Central Texas College 1990 — 1992
Steelton High School
Saint Luke's Health System September 2015 - Present
Saint Luke's Health System February 2015 - September 2015
Apex Systems June 2014 - September 2014
CopiesFYI Inc February 2014 - August 2014
Faneuil Inc August 2001 - June 2013
Skills
Quality Assurance, Data Entry, HIPAA, Customer Service, Access, Outlook, Employee Training, Microsoft Excel, EMRs, Business Process, Microsoft Word, Oracle, Medical Devices, User Acceptance Testing, Healthcare Information..., EHR, Procedure Review, Peer Support, Peer Reviews, Peer Education, Meaningful Use, Quality Improvement, Tableau, Moodle, Software Documentation
Education
Johnson County Community College 2013 — 2016
Associate of Science with Emphasis in Health Information Systems, Health Information Systems
Johnson County Community College 2013 — 2015
Health Information Systems Workflow Management and Training Specialist Certificate
Johnson County Community College 2013 — 2014
Health Information Systems Implementation and Support Specialist Certificate, Health Information Systems
Washington Health Benefit Exchange August 2014 - Present
Faneuil Inc May 2013 - August 2014
Pearson Packaging Systems June 2012 - May 2013
Purcell Systems April 2010 - June 2012
Alliance Machine Systems International, LLC 2008 - 2010
Eastern Washington University 2006 - 2008
Community Colleges of Spokane 2004 - 2006
DAA Northwest 2001 - 2003
Skills
Human Resources, Payroll, Employee Relations, Microsoft Office, Employee Benefits, Training, Customer Service, Deferred Compensation, Budgets, Team Building, Management, Recruiting, Applicant Tracking..., Interviews, Accounting, Accounts Payable, Accounts Receivable, Administration, Benefits Administration, Coaching, College Recruiting, Continuous Improvement, Cross-functional Team..., Employee Engagement, Employee Handbooks, Employee Training, FMLA, HR Policies, HRIS, Hiring, Leadership, Leadership Development, Microsoft Excel, New Hire Orientations, Onboarding, Organizational..., Performance Management, Program Management, SAP, Sourcing, Teamwork, Temporary Placement, Time Management, Access, Personnel Management, Policy, Process Improvement
Education
Eastern Washington University 2007 — 2009
Bachelor of Science, Business, Major Human Resources
Credit Suisse April 2015 - Present
Srategics CS July 2012 - April 2014
Strategics CS June 2011 - July 2012
ARS Rescue Rooter September 2009 - January 2011
Faneuil Inc September 2008 - September 2009
Marriott Hotels March 2008 - August 2008
Steve & Barry's September 2007 - February 2008
Skills
Graphic Design, Customer Service, Sales, Project Planning, Call Centers, Layout, Typography, Document Review, Legal Writing, Legal Assistance, Legal Research, Mediation, Westlaw, Litigation, Courts, Bankruptcy, Corporate Law, Outlook, Lexis
Education
Everest University-South Orlando 2009 — 2011
Associate's degree, Medical/Clinical Assistant
College of Staten Island 2005 — 2007
Associate's degree, Marketing and Advertising
Avant Healthcare Professionals August 2011 - May 2012
Faneuil Inc. April 2009 - May 2011
G&T Conveyor April 2005 - July 2007
Skills
Employee Relations, Investigation Management, Benefits Management, Compensation Packages, Project Bidding, Recruiting, Policy Writing, Crisis Management, Grievances, Event Planning, Employment-based..., Immigration Law, Retention Strategies, FMLA, Workers Compensation, Employment Rights, Employment Verifications, Interview Skills..., Onboarding, New Hire Processes, New Hire Orientations
Education
Florida Metropolitan University 1998 — 2000
Associate of Science, Criminal Justice
Global Imaging Systems September 2013 - Present
Faneuil Inc August 2011 - August 2013
Paychex December 2010 - August 2011
Aerotek September 2006 - May 2009
Skills
Payroll, Benefits Administration, Employee Relations, HRIS, Human Resources, Onboarding, Employee Benefits, ADP Payroll, Recruiting, Talent Acquisition, Performance Management, Applicant Tracking..., New Hire Orientations, HR Policies, PeopleSoft, Deferred Compensation, Employee Engagement, FMLA, Technical Recruiting, Call Centers, Time Management, Invoicing, Management, Workforce Planning, Hiring, Interviews, Performance Appraisal
Education
Texas A&M University 2013 — 2013
Certification, Human Resources Management/Personnel Administration, General
Lower Columbia College 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Sociology
Signs Plus GA November 2012 - Present
Faneuil Inc October 2010 - November 2012
Alpine Access July 2010 - October 2010
Skills
Call Center, Customer Satisfaction, Workforce Management, Customer Experience, BPO, Customer Service, Data Entry, Contact Centers, Troubleshooting, Customer Retention, Outlook, Telephone Skills, Telemarketing, Microsoft Office, Windows 7, Computer Hardware, Service Delivery, Inbound Marketing
Education
Florida Metropolitan University 2006 — 2008
Associate of Science (A.S.), Criminal Investigation
Florida Caribbean Distillers June 2015 - Present
Butler and Hosch January 2013 - March 2014
Faneuil Inc May 2006 - February 2012
Skills
BPO, Call Centers, Performance Management, Workforce Management, Employee Engagement, Talent Acquisition, Employee Relations, HRIS, Recruiting, Human Resources, Screening, Vendor Management, Performance Appraisal, Onboarding, Benefits Administration, PeopleSoft, Training, Hiring, Coaching, Interviews, Management, Team Leadership, Customer Service, Employee Training, Microsoft Excel, Team Building, Strategic Planning, Microsoft Office, Process Improvement, Microsoft Word
Education
Ana G Mendez- Metropolitana 2011 — 2014
Master of Business Administration (MBA), Human Resources Management and Services
Pontificia Universidad Católica de Puerto Rico-Recinto Mayaguez 2000 — 2005
Bachelor of Business Administration (BBA), Marketing
LSCU & Affiliates May 2011 - Present
Faneuil Inc December 2010 - May 2011
Grow Financial Federal Credit Union September 2008 - August 2010
Grow Financial Federal Credit Union January 2008 - August 2008
Washington Mutual January 2006 - January 2008
Bank of America January 2003 - December 2005
JP Morgan Chase July 2000 - December 2002
First USA/Bank One April 1998 - July 2000
Skills
Employee Engagement, Process Improvement, Employee Relations, Performance Management, Banking, Team Building, Coaching, Strategic Planning, Human Resources, Employee Benefits, Talent Acquisition, HRIS, Organizational..., Benefits Administration, Recruiting, Succession Planning, Customer Service, Employee Handbooks, HR Policies, 401(k) Administration, Onboarding, Employee Training, New Hire Orientations, Interviews, Payroll, FMLA, Talent Management, Hiring, Personnel Management, Compensation, Applicant Tracking..., Performance Appraisal, Exit Interviews, Training, Deferred Compensation, Policy, Management, College Recruiting, Leadership Development, Workforce Planning, Compensation & Benefit, Leadership, Executive Management, Call Centers, Job Descriptions, Temporary Placement, SPHR, Career Development, PeopleSoft, HR Consulting
Education
Syracuse University
B.A., Journalism and Public Affairs
Florida State University
M.S., Performance Improvement and Human Resource Development
Saint Leo University
MBA, HR Management
Greater Orlando Aviation Authority: Orlando International (MCO) and Executive (ORL) Airports June 2015 - Present
Faneuil Inc May 2012 - August 2015
Lakeshore Management, Inc. November 2010 - May 2012
Taylor, Bean & Whitaker April 2009 - August 2009
Hilton Grand Vacations October 2006 - January 2009
Westgate Resorts 2003 - 2006
Westgate Resorts 2001 - 2003
Skills
Employee Benefits, HRIS, Employee Relations, Recruiting, Payroll, Employee Training, Personnel Management, New Hire Orientations, Program Management, Training, Human Resources, Policy, Auditing, Leadership, Accounts Payable, Affirmative Action, Employment Law
Education
Florida Metropolitan University 2008 — 2011
MBA, Human Resources Management
Florida Metropolitan University 2006 — 2008
B.S, Business Management
Florida Metropolitan University 2004 — 2006
A.S, Business Management
Spokane County April 2015 - Present
Spherion January 2015 - April 2015
OfficeTeam October 2014 - November 2014
Qualfon July 2014 - October 2014
OfficeTeam April 2014 - July 2014
Faneuil Inc October 2013 - March 2014
Walmart June 2011 - October 2013
CHS January 2009 - April 2011
Skills
Human Resources, Employee Relations, Financial Accounting, Recruiting, Benefits Administration, Background Checks, HR Policies, Financial Analysis, Benefits Management, Quantitative Analytics, Talent Management, Customer Service, Data Entry, Conflict Resolution, HRIS, Business Correspondence, Applicant Tracking..., Screening, Employee Surveys, Retail Sales, Retail Marketing, Visual Merchandising, Merchandise Planning, HRIS Database Management, Word Processing, Organizational..., Employment Law, HIPAA, Testing, Multi-line Phone, VBA, Pivot Tables, Microsoft Excel, Microsoft Word, SharePoint, Ultipro, Microsoft Dynamics, Special Events...
Education
Eastern Washington University 2011 — 2013
Bachelor of Arts (B.A.), Business Administration, Management and Operations, 3.55
Spokane Community College 2008 — 2009
Certificate, General Office Occupations and Clerical Services, 3.4
Spokane Community College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Faneuil Inc October 2014 - June 2015
American River College March 2014 - August 2014
AT&T 2007 - 2013
Yolo County Traffic Court March 2006 - December 2006
McDonald's Corporation April 2003 - June 2004
Hewlett-Packard October 2003 - March 2004
Skills
Customer Service, Management, Microsoft Office, Telecommunications, Leadership, OSHA10, Building Infrastructure, Green Technology, Solar PV, Team Leadership, Account Management, Sales Management, Wireless
Education
American River College 2014 — 2015
Electronic Technology- Basic, Electrical, Electronic and Communications Engineering Technology/Technician, In Progress 3.1 GPA
American River College 2014 — 2014
Certificate of Achievement, Green Technology/Building Infrastructure, B
MTI College 2005 — 2006
Legal Assist, Court Clerk
Faneuil Inc July 2014 - Present
Skills
Workforce Management, Leadership, Call Center, Customer Satisfaction, Management, Analysis, Strategy, Vendor Management, Process Improvement, Project Planning, Contact Centers, Business Development, Contract Management, Training, Strategic Planning, Process Scheduler, Integration, Leadership Development, Project Management, Customer Service, Operations Management, Recruiting, Forecasting, Performance Management, Outsourcing, Program Management, BPO, Business Process..., Cross-functional Team..., Team Leadership, Inbound Marketing, CRM, Customer Experience, Team Building, Telecommunications, Change Management, Coaching, Account Management, Team Management, Business Analysis, Customer Retention, Quality Assurance, Employee Relations, Start-ups
Education
Christopher Newport University 1988 — 1993
Bachelor of Arts, International Marketing and Japanese Studies
Faneuil Inc February 2015 - Present
Washington Health Benefit Exchange October 2012 - February 2015
Employment Security Department March 2003 - October 2012
Inet Technologies March 2000 - February 2003
MCI March 1986 - March 2000
Skills
Program Management, VoIP, Call Center, Vendor Management, Telecommunications, Integration, Service Delivery, Budgets, CRM, Call Centers, Cloud Computing, Cross-functional Team..., Data Center, IP, IT Management, ITIL, Leadership, Management, Network Design, Outsourcing, Process Improvement, Project Management, Security, Switches, Team Leadership, Troubleshooting, Wireless, Customer Experience, Product Management, Telephony, Change Management
Education
Dallas Baptist University 1990 — 1994
BA, Management Info Systems
Commercial Systems Group April 2014 - Present
Randstad USA/Siemens June 2012 - February 2014
Faneuil Inc August 2009 - December 2011
ProSource of Orlando January 2008 - August 2009
Skills
SAP, Peachtree, ADP Payroll, Payroll Processing, General Ledger, Accounts Payable, Auditing, Customer Service, Account Management, Access Control, Fire Alarm, Outlook, Budgets, PowerPoint, Accounting, Accounts Receivable, Analysis, Invoicing, Microsoft Excel, Microsoft Office, Microsoft Word, Team Building
Education
Fortis College 2006 — 2008
Associate of Science (A.S.), Accounting and Related Services
Westside Tech 1996 — 1996
Certificate, Accounting Operations
West Orange High 1989 — 1993
Diploma
Maggie Prehoda Consulting January 2014 - Present
Faneuil Inc April 2012 - December 2013
Gila Corporation April 2007 - April 2012
University of Texas at Austin April 2003 - April 2007
Skills
Program Management, Strategic Planning, Business Development, Project Management, Management, Budgets, Customer Service, Team Building, Vendor Management, Business Strategy, Contract Management, Contract Negotiation
Education
Michigan Technological University
Western Michigan University
SAIC 2015 - Present
Waterloo Community School District May 2014 - March 2015
State of Iowa 2013 - 2014
Faneuil Inc May 2000 - November 2013
John Deere 1997 - 2000
The Mark Travel Corporation 1995 - 1997
Briggs & Stratton 1993 - 1995
Skills
Windows Server 2003, Windows Server 2008, System Architecture, VMware, VMware ESX, Active Directory, Disaster Recovery, Symantec Endpoint..., Backup Exec, MCSE, CCNA, Citrix, Solarwinds, Netflow, MRTG, EMC, IBM Storage, Brocade, Cisco IOS, vSphere, Avaya PBX, Dell PowerEdge Servers, Dell OpenManage, SAN, NAS, LAN/WAN, Wireshark, VoIP, System Administration, LAN-WAN, Windows Server, Troubleshooting, TCP/IP, Network Administration, IT Management, Security, Integration, Networking, Software Documentation, Unix, Hardware, Microsoft Certified..., Certified Information...
Education
Webster University 2010 — 2012
Masters, Business Administration
DeVry University-Missouri 2003 — 2005
Bachelor of Science (B.S.), Network and Communications Management
Milwaukee School of Engineering 1991 — 1993
SunTrust Bank January 2012 - August 2012
Faneuil Inc November 2010 - December 2011
Aisin Mfg. IL April 2007 - January 2009
Phoenix USA Inc June 2005 - November 2006
Boswell’s Harley-Davidson November 2001 - June 2005
Skills
Call Center, Customer Satisfaction, BPO, Customer Service, Telemarketing, Customer Retention, Data Entry, Outlook, Troubleshooting, Microsoft Office, Team Management, Performance Management, Call Centers
Education
Belmont University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Faneuil Inc April 2013 - Present
Electronic Transaction Consultants July 2010 - April 2013
Spirit Airlines June 2003 - July 2009
Skills
Training, Management, Leadership, Vendor Management, Employee Training, Customer Service, Time Management, Budgets, Teamwork, Employee Benefits, Policy, Call Centers, Team Building, Process Improvement, Operations Management, Microsoft Office, Customer Satisfaction, Sales, Recruiting, Airlines, Analysis, Performance Management, Troubleshooting
Education
Broward College
B.S., Business Administration
Fulton County Schools July 2014 - Present
Faneuil Inc December 2013 - Present
Asurion February 2012 - February 2013
Kohl's Department Stores August 2010 - October 2011
Cerqa June 2009 - August 2009
Skills
Computer Proficiency, Logical Thinker, Outstanding..., Creative Writing, Customer Service, Critical Thinking, Situational Leadership, People-oriented, Athletics, Multi Tasking, Call Center, Small Project Management, English Literature, Team-oriented, Writing, Youth Mentoring, Goal Oriented, Call Centers, Data Entry, Teamwork, Public Speaking, Microsoft Office
Education
Belmont University 2012 — 2014
Masters of Education, Nonprofit Leadership
Alabama State University 2008 — 2011
Bachelor of Arts (BA), English Language and Literature, General
Alabama State University 2008 — 2011
Bachelors of Arts, English
Architect of the Capitol February 2015 - Present
Faneuil Inc December 2014 - Present
AAMC April 2014 - August 2014
Stevenson University April 2011 - April 2014
Hill Holliday June 2010 - August 2010
The Center for Excellence in Advertising June 2010 - July 2010
Verizon April 2009 - December 2009
Skills
Account Management, Event Planning, Microsoft Office, PowerPoint, Research, Social Media Marketing, Microsoft Excel, Community Outreach, Microsoft Word, Customer Service, Marketing Communications, Marketing, Strategic Communications, Team Leadership, Facebook, Social Networking, Advertising, Social Media, Editing, Public Speaking, Integrated Marketing, Media Planning, Media Relations, Data Entry, Datatel, Student Financial Aid, Financial Aid..., Customer Retention, Customer Support, Student Affairs, Customer Escalation..., 2nd tier Escalations, Sales, Email Marketing, Advertising Research, Internal Communications, Supervisory Skills, Public Relations, Blogging, Leadership, Fundraising, Competitive Analysis, Analytics, Branding & Identity, Training, Time Management, Press Releases, Event Management
Education
Howard University 2005 — 2010
Advertising
MediaCross Inc April 2015 - Present
Hampton VA Medical Center December 2013 - Present
Centura College June 2013 - Present
Faneuil Inc January 2014 - March 2014
US Army 2004 - 2008
Skills
PowerPoint, Microsoft Word, Customer Service, Outlook, Microsoft Office, Cpr Certified, Public Speaking, Microsoft Excel, Process Scheduler, Interviews, Human Resources, Data Entry, Supervisory Skills, Administrative..., Training
Education
Devry University 2013 — 2015
Campbell University 2012 — 2013
Associate of Arts (AA), General Studies
Faneuil Inc March 2015 - Present
Faneuil Inc March 2014 - March 2015
CACI International Inc May 2011 - March 2014
Advanced Health Media February 2011 - May 2011
Pinpoint IT Services July 2010 - February 2011
City of Hampton August 2007 - July 2010
NDSI HEALTHCARE, INC December 2006 - August 2007
SPRINT April 2005 - December 2006
NEXTEL/TELETECH March 2000 - April 2005
NEXTEL/TELETECH January 2000 - January 2004
Skills
Microsoft SQL Server, .NET, Business Intelligence, Project Management, Databases, Business Analysis, SharePoint, Analysis, Process Improvement, PMP, CRM, Data Warehousing, Leadership, Management, Program Management, Requirements Analysis, SDLC, Security, Vendor Management, Visio
Education
University of Virginia 2010 — 2010
Certificate, Managing Project Teams
Entre information Services 2003 — 2003
MCSE
Bellevue University
MBA (In Process), Management Information Systems
Thomas Edison State College
Bachelor of Science; BSBA, Business Administration; Computer Information Systems
Faneuil Inc October 2012 - Present
Faneuil Inc July 2012 - October 2012
The Results Companies March 2012 - May 2012
ICF International July 2011 - October 2011
StarTek April 2010 - May 2011
Roses October 2008 - April 2010
Skills
Qualitative Research, Research, Market Research, Customer Experience, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Web Chat, Email, Organization, Constructive Feedback, Listening to customers, Problem Solving, Works well in a team, Social Networking, Online Advertising
Education
DeVry University 2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations, Freshman
Rasmussen College-Florida 2011 — 2012
Associate's degree, Information Technology, Undergraduate
Bassett High School 2004 — 2008
High School Diploma, General Studies
Faneuil Inc May 2015 - Present
Wingate Household December 2012 - May 2015
Macy's November 2012 - January 2013
Acs-Inc October 2011 - January 2012
Kelly Services June 2008 - April 2011
Papa Johns March 2007 - November 2008
Kelly Services November 2007 - April 2008
Pizza Hut November 2003 - November 2006
Skills
Microsoft Word, Outlook Express, Cash Register, Waitressing, Fax, 10 Key, Typing, Apple, Photoshop, Internet, Customer Service, Time Management, Cashiering, Social Networking, Leadership, Telephone Skills, Team Leadership, Social Media, Training, Sales, Retail, Outlook, Data Entry
Education
University of Phoenix 2014 — 2015
Certificate, Electronic Health Records, 3.72 gpa
Everest Institute-Norcross 2005 — 2006
Certificate, Massage Therapy/Therapeutic Massage
Camden High School 1998 — 2002
High school diploma
VA Workforce Center September 2014 - Present
Faneuil Inc January 2012 - February 2014
Virginia Department of Transportation 2011 - 2014
The Goodyear Tire & Rubber Company November 2011 - March 2012
U.S. Census Bureau April 2010 - July 2010
Tvilum-Scanbirk May 2006 - September 2006
D-Scan Inc. (D-Scan Furniture, Inc.) July 1997 - May 2006
Skills
Customer Service, Management, Job search, Resume Writing, Telephone Skills, English Grammar, Editing & Revising, Keyboard Skills, Front Office, Microsoft Office, General Ledger, Business Mathematics, Bookkeeping, Call Center Inbound..., Production Management, Customer Satisfaction, Manufacturing..., Theory of Constraints, Distribution Logistics, Industrial Distribution, Entrepreneurship, Supervisory Skills, Warehouse Operations..., Lean Manufacturing, Inventory Accuracy, Finished Goods, Cycle Counting, Forklift Operation, Operations Management, Warehousing, Manufacturing, Shipping, Leadership, Auditing, Public Speaking, Community Outreach, Leadership Development, Training, Nonprofits, Research, Event Planning, Team Building
Education
Danville Community College 2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Virginia State University 1990 — 1992
Xerox September 2014 - Present
Jewelry in Candles November 2013 - Present
Faneuil Inc May 2014 - September 2014
Xerox July 2012 - August 2013
Global Recruiters of Elizabeth City 2013 - 2013
AMERICAN SYSTEMS October 2005 - December 2010
Wal-Mart Supercenter March 2004 - October 2005
Skills
Human Resources, Applicant Tracking..., Sales, Customer Service, Time Management, Recruiting, Technical Recruiting, Sourcing, Screening Resumes, Internet Recruiting, Interviews, HRIS, Leadership, Temporary Placement, Employee Relations, Employee Benefits, Call Centers, Hiring, Benefits Administration, Screening
Education
Colorado Tech Online (Feb 2011) 2008 — 2011
BS, Business Management - Human Resources
ECPI University 1999 — 2002
AAS, Computer Sciences
Faneuil Inc April 2014 - Present
Skills
Microsoft Office, Management Skills, Customer Service, Java, Multilingual, Information Security, Data Entry
Education
George Mason University 2013 — 2016
Bachelor's degree, Applied Information Technology
Northern Virginia Community College 2010 — 2013
Associate of Science (A.S.), Information Technology
Stonewall Jackson High School 2007 — 2010
The Hartford February 2014 - Present
The Hartford January 2013 - January 2014
Safeco Insurance June 2012 - January 2013
Safeco Insurance March 2011 - June 2012
Liberty Mutual Insurance February 2010 - March 2011
Liberty Mutual Insurance March 2008 - February 2010
Allstate March 2003 - March 2006
Faneuil Inc January 1998 - March 2003
Skills
Vendor Management, Process Improvement, Insurance, Leadership, Analysis, Talent Management, Training, Claims Management, Microsoft Office, Performance Management, Customer Service, Analytics, Recruiting, Visio, Employee Training, Call Centers, Risk Management, Executive Management, MS Project, Subrogation, Property & Casualty..., Operations Management, Liability, Data Mining, SAS programming, Data Analysis, Claim Investigation, Team Building, Customer Satisfaction, Workers Compensation, Predictive Analytics, Predictive Modeling, Budgets, Business Development, SAS E-Miner, Emblem, SDLC, Software Documentation, Outsourcing, Policy, Project Planning, Strategy, Underwriting, Integration, General Insurance, Erlang, Workforce Management
Education
Central Connecticut State University 2013 — 2014
Master's degree, Data Mining
Keller Graduate School of Management of DeVry University 2006 — 2009
Masters, Project Management
Keller Graduate School of Management of DeVry University 2005 — 2008
Masters, Business
University of Phoenix 2004 — 2006
Master's degree, Information Technology
Embry-Riddle Aeronautical University 1997 — 2001
Bachelors, Computer Science
Lynn University 1996 — 1997
Bachelor of Business Administration (B.B.A.), Communication and Media Studies
Little Caesars Pizza November 2014 - Present
Fort Belvoir July 2014 - Present
Bed Bath & Beyond November 2012 - Present
CRADINCO June 1991 - Present
Faneuil Inc January 2013 - February 2014
American Red Cross October 2001 - June 2011
BNY Mellon January 1990 - May 1995
Skills
Non-profits, Preparedness, Mac OS X, Fundraising, Volunteer Management, Nonprofits
Education
Community College of Allegheny County 1990 — 1991
Associate's degree, English Communications
University of Pittsburgh 1983 — 1991
Humanities
Faneuil Inc. May 2015 - Present
Faneuil Inc July 2012 - May 2015
American Modern Insurance Group April 2011 - April 2012
Neputation LTD June 2010 - August 2010
Overflow Ministries Covenant Church April 2007 - June 2010
Skills
.NET, ASP.NET, Visual Basic, Visual Studio, JavaScript, jQuery, AJAX, SQL, HTML, CSS, XHTML, User Interface Design, Dreamweaver, Web Development, Web Design, Illustrator, Photoshop, XML, User-centered Design, MySQL
Education
Florida Institute of Technology 2011 — 2013
Masters of Science, Information Technology
University of Cincinnati 2006 — 2010
Bachelors, Business Administration; Information Systems
Art Institute of Pittsburgh Online 2007 — 2009
Cross Country Home Services January 2008 - Present
Faneuil Inc July 2006 - December 2007
Faneuil Inc 2005 - July 2006
Skills
Call Centers, IEX Total View, Workforce Management, Customer Service, Avaya, Access, Outlook, Employee Training, Process Improvement, Forecasting, Analysis, Human Resources, Leadership, Coaching
Education
Suffolk University 1998 — 2001
BS, Sociology
Franklin Pierce College 1996 — 1998
Faneuil Inc July 2013 - Present
Faneuil Inc July 2011 - July 2013
Faneuil Inc October 2010 - July 2011
TransCore 2006 - 2010
Skills
Finance, Accounting, Budgets, Analysis, Financial Analysis, Financial Reporting, Process Improvement, Account Reconciliation, Auditing, Internal Controls, Management, Managerial Finance, Microsoft Excel, Variance Analysis, Financial Accounting
Education
Dabney S Lancaster Community College 1992 — 1994
Walt Disney World June 2013 - Present
Walt Disney World January 2013 - June 2013
Bags, Inc. February 2012 - December 2012
Universal Orlando April 2011 - February 2012
Faneuil Inc January 2010 - February 2011
Skills
Sales, Customer Service, Event Management, Event Planning, Tourism, Social Media, Customer Satisfaction, Advertising, Account Management, Hospitality, Social Networking
Education
Full Sail University 2010 — 2013
Bachelor of Science (B.S.), Entertainment Business
Valencia Community College
Faneuil Inc November 2014 - Present
Optima Health April 2013 - September 2013
Verizon Wireless September 2011 - January 2013
Sprint September 2010 - August 2011
Sprint January 2009 - September 2010
Sprint September 2008 - January 2009
Teletech Corporation September 2007 - August 2008
Nextel/Teletech Corporation June 2000 - August 2006
Skills
Customer Service, Microsoft Office, Team Building, Training, Team Leadership, Customer Retention, Microsoft Excel, Microsoft Word, Coaching, Leadership, Sales, Event Planning, Customer Satisfaction, Public Speaking
Education
Kaplan University-Davenport Campus 2015 — 2017
Master of Management, Human Resources Management and Services
Hampton University
Bachelor of Science, Sports Management
Faneuil Inc. May 2010 - Present
Wyndham Vacation Ownership 2009 - July 2010
Olympus September 2005 - June 2008
Olympus December 2004 - September 2005
Olympus America September 2002 - December 2004
Olympus January 2001 - September 2002
The Sutherland Group March 2000 - January 2001
Skills
SQL Server 2005/2000, MySQL, Crystal Reports, Access, Analysis, Microsoft SQL Server, SharePoint, Visio, Program Management
Education
Dowling College 1997 — 1998
Computer Information Systems
Farmingdale State College 1996 — 1997
Aerospace
Xerox 2014 - Present
RaceTrac Petroleum April 2012 - July 2013
Faneuil Inc June 2011 - December 2011
Exclusive Granite & Marble February 2003 - June 2011
University Behavioral Center December 2006 - July 2009
Skills
Order, Microsoft Office, Cpr Certified, Hands-on Training
Education
FMU 2001 — 2003
AS, Criminal Justice
Faneuil Inc February 2013 - Present
Walgreens April 2011 - July 2011
Indian River State College August 2010 - January 2011
Indian River State College January 2007 - June 2009
Indian River State College April 2003 - January 2007
Indian River State College May 2000 - April 2003
Skills
Microsoft Office, Customer Service, Data Entry, Policy Analysis, Telephone Skills
Education
Indian River State College 2000 — 2003
Associate in Arts, General Studies
Select Portfolio Servicing May 2013 - Present
Faneuil Inc November 2012 - May 2013
Faneuil Inc 2011 - 2012
Florida State University August 2010 - January 2011
Skills
Accounting, Analytical Reasoning, Communication Skills, Economic Development, Entrepreneurship..., International Relations, Mathematical Analysis, Pay Close Attention to..., Risk Management, Solid computer skills, Trade Finance, QuickBooks, Microsoft Excel, Microsoft Word, Equity Trading, PowerPoint, Outlook, Social Media, Biology, Laboratory Skills
Education
Florida State University 2010 — 2011
102 Approved Credits, International Affair-Economics Concentration
Florida State University - College of Business 2010 — 2011
International Affairs, Politics, Economics, Finance, Urban-Regional-Development-&-Planning
Tallahassee Community College 2008 — 2009
Associate of Arts (A.A.), Accounting and Biology
First Mortgage Company September 2013 - Present
Bank of Albuquerque February 2010 - September 2013
Charter Bank 2005 - 2010
APAC Customer Services 1999 - 2005
Faneuil Inc March 1997 - 1999
Discover Card 1985 - 1997
Skills
Customer Relations, Strategic Planning, Negotiation, Sales Management, Marketing Strategy, Contract Negotiation, Budgeting, Team Building, Business Strategy, Team Leadership, Advertising, Problem Solving, New Business Development, Online Marketing, Account Management, Change Management, Social Media Marketing, Social Media, B2B, Strategy Development, P&L responsibility, Budget Management, Competitive Analysis, Leadership Development, Business Planning
Education
Lake Forest Graduate School of Management 1989 — 1991
MBA, Marketing
Northwestern University 1982 — 1986
bs, business
Faneuil Inc February 2015 - Present
Free State Staffing Services July 2014 - January 2015
Imperial Inc DBA Labor Systems April 2013 - April 2014
Center Partners September 2012 - April 2013
Aerotek Professional Services, Spokane Washington March 2012 - June 2012
Pro People Staffing June 2011 - December 2011
Pro People Staffing April 2011 - December 2011
Premera Blue Cross February 2007 - June 2010
Walgreens Pharmacy February 2007 - October 2007
Spherion Staffing Solutions December 2004 - February 2007
Skills
Data Entry, Word, Customer Service, Microsoft Office, Problem Solving, Administrative Support, Outlook, PowerPoint, Telephone Skills, Microsoft Word, Administrative..., Management, Recruiting, Nonprofits, Employee Relations, Customer Satisfaction, Human Resources, Teamwork, Time Management
Education
Colorado Technical University 2011 — 2013
BS, Business Management, Junior
Colorado Technical University 2011 — 2013
Bachelors of Science, Business Administration; Management
Axia College of the University of Phoenix 2007 — 2009
April 2009AA Degree, Business; Music
University of Phoenix online 2007 — 2009
AA Business, Business
Portland Community College 1997 — 2001
Professional Music Certificate, Music
Apex Systems May 2015 - Present
Faneuil Inc September 2014 - March 2015
James Ayers & Associates February 2014 - April 2014
Village Bank & Village Bank Mortgage Corporation August 2013 - January 2014
Continental Home Loans Inc. December 2011 - July 2013
RemX OfficeStaff July 2011 - October 2011
SunTrust Mortgage October 2010 - March 2011
ANDREW GLASS MORTGAGE BROKERAGE INC January 2005 - March 2009
ANDREW GLASS MORTGAGE BROKERAGE INC September 2003 - December 2004
Skills
Outlook, Microsoft Excel, Leadership, Recruiting, Customer Service, Event Planning, Time Management, Microsoft Word, Interviews, Sales, Office Management, Microsoft Office, PowerPoint, Data Entry, Marketing, Public Speaking, Payroll, Word, Typing 60 WPM, Excel, Sales Support, Front Office, SAP, Lacerte, Travel Arrangements, Call Centers, Receptionist Duties, Applicant Tracking...
Education
Ashford University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Business
BrightStar January 2013 - Present
Wilson Home Care February 2011 - January 2012
Faneuil Inc May 2005 - November 2010
Skills
Call Centers, Nursing, Healthcare, Microsoft Excel, Customer Service, Cpr Certified, Microsoft Office, Microsoft Word, Hospitals
Education
University of Phoenix 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Keiser University-Ft Lauderdale 2009 — 2011
Pharmacy Technician/Assistant
Everest Institute Miami Gardens FL 2008 — 2009
Diploma, Medical Billing and Coding
Cape Savings Bank May 2015 - Present
PGS Field Services January 2015 - May 2015
Faneuil Inc April 2014 - December 2014
Snelling Staffing - Northfield, NJ(assigned to Capaldi, Reynolds, & Pelosi CPA) January 2014 - April 2014
Caesars Entertainment Corporation March 2012 - December 2013
4D Signs September 2007 - October 2012
Hudson Baylor August 2011 - February 2012
BioClinica May 2009 - January 2010
Kmart Corporation September 2004 - October 2007
RR Donnelley July 2001 - August 2004
Skills
Human Resources, Management, Supervisory Skills, Warehousing, Data Entry, Banking, Onboarding, Administrative..., Microsoft Office, ADP Payroll, Office Management, Medical Imaging, Veterinary, Receptionist Duties, as/400, Hodes IQ, Kronos, Filing, Routing, RF Scanners, Retail, Client Billing, Signage, Purchase Orders, Accounts Receivable, Accounts Payable, Dispatching, I-9 Compliance, I-9 audits, W-2, Direct Mail, Postal Regulations, Ultipro, Vision Labor Management..., WMS, Citrix, Vehicle Routing
Education
Bucks County Community College 1991 — 1992
N/A, Psychology
Harry S. Truman High School 1987 — 1990
Diploma, College Prep.
Faneuil Inc September 2013 - Present
Zel Technologies January 2010 - September 2013
Hampton Teen Center August 2009 - August 2013
Hampton Teen Center Board of Directors - HTC, Inc. January 2009 - November 2012
Zel Technologies December 2009 - January 2010
Zel Technologies January 2006 - November 2007
Zel Technologies July 2005 - January 2006
David Bailey Associates August 2004 - January 2005
Skills
Project Management, Strategic Planning, Earned Value Management, Organizational..., Management, Team Leadership, Cross-functional Team..., Product Development, Government, Program Management, Strategy, Integration, Government Contracting, PMP, Process Improvement, Analysis, Leadership
Education
Virginia Tech 2011 — 2012
Project Management Professional (PMP) coursework, Project Management
Troy University 2005 — 2007
Master of Public Administration, Management and Leadership
Virginia Commonwealth University 2002 — 2005
Bachelor of Arts, Political Science
Marymount University 2001 — 2002
Bachelor of Arts, Politics
H&R Block October 2014 - Present
Faneuil Inc January 2014 - June 2014
West Corporation June 2012 - December 2013
Skills
Foreclosures, Call Centers, Health Insurance, Customer Service, Mortgage Banking, Selling
Education
Eastern Washington University 2009 — 2012
Bachelor of Business Administration (BBA), Business/Managerial Economics
Faneuil, Inc April 2004 - Present
Faneuil, Inc April 2004 - Present
Capitol Initiatives 2002 - 2004
The Daily Press, Inc June 1980 - October 1987
Skills
Strategic Planning, Program Management, New Business Development, Business Strategy, Contract Negotiation, Vendor Management, Business Development, Negotiation, Start-ups, Human Resources, Leadership, Process Improvement, Operations Management, Strategy, Executive Management, Team Building, Risk Management, Management, Budgets, Project Management, Transportation, Change Management
Education
Hollins University 1976 — 1980
BA, Biology, Chemistry
University of virginia Darden school
Faneuil Inc December 2014 - Present
Prestige Health Choice April 2014 - December 2014
Cushman & Wakefield September 2008 - February 2014
AT&T October 1996 - September 2008
Dover Corporation 1984 - 1994
Skills
Facilities Management, Corporate Real Estate, Management, Contract Management, Contract Negotiation, Property Management, Facilities Operations, Vendor Management, Budgets, Real Estate, Negotiation, Leases, Operations Management, Construction, Energy Management, Commercial Real Estate, Move Management, HVAC, Capital Budgeting, Team Building, Construction Management, Process Scheduler, Project Management, New Business Development, Procurement, Retail, Building Maintenance, Building Management..., Preventive Maintenance, Building Automation, Building Services, UPS systems, Energy Conservation, Real Estate Development, Maintenance Management
Education
State University of New York at Binghamton 1979 — 1983
Business Management
KUSHLAB PR February 2009 - Present
Hollister Co. January 2010 - May 2012
Faneuil Inc 2008 - 2010
Skills
Marketing, SEO, Long-term Customer..., Multi-unit Retail...
Education
Mid Florida Tech 2010 — 2012
completion certificate, Marketing
Forest Lake Academy 2004 — 2007
Faneuil Inc 2011 - 2011
BOSTON LOBSTER FEAST October 2007 - August 2010
Skills
Microsoft Office, Clerical Skills, Customer Service
Education
Monroe Community College 2006 — 2007
Sutton Group Realty Systems Inc. June 2003 - Present
VSNA January 2012 - Present
NetIP Toronto 2012 - 2015
IIT Alumni Canada 2011 - 2013
Peel Condominium Corporation 2 January 2011 - March 2012
Kannada Sangha Toronto 2005 - 2006
Faneuil Inc 2001 - 2003
Lohia Machines Ltd., Mumbai 1994 - 2000
Skills
Marketing, Real Estate, Mortgage, Mortgage Lending, Business, Entrepreneurship, Financial Analysis, Selling, Investments, Investment Properties, Rentals, Residential Homes, Strategic Financial..., Finance, Portfolio Management, Negotiation, Property, Business Planning, Personal Finance, Banking, Business Development, Loans, Credit, Team Building, New Business Development, Sales, Analysis, Business Strategy
Education
IIT Delhi 1972 — 1977
B Tech, Textile Technology
MITACS
EK Ventures January 2009 - Present
SV Microwave March 2011 - November 2012
SV Microwave August 2008 - March 2011
Faneuil Inc. May 2007 - August 2008
Clerk and Comptroller, Palm Beach County 2006 - 2006
Kimley-Horn and Associates, Inc. 2004 - 2005
Skills
QuickBooks, Accounting, Bookkeeping, Materials, Materials Management, Production Planning, Applicant Tracking..., Employee Relations, Recruiting, Human Resources, Sourcing, Onboarding, Performance Management, Organizational...
Education
Florida International University 2005 — 2007
MS, Industrial/Organizational Psychology
Florida Atlantic University 2003 — 2005
BA, Psychology
University of South Florida 2001 — 2003
Faneuil Inc July 2015 - Present
Empire Beauty School June 2013 - February 2014
Victory Innovative Christian Academy January 2010 - June 2013
Forever 21 November 2008 - January 2009
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Medical Terminology, Customer Service, Multi-line Phone, Internet Explorer, Google Chrome, Retail, Cash Handling, Cosmetics, Hair Styling
Education
First Colonial High School 2004 — 2008
Tidewater Community College
Social Sciences
Everest College-Chesapeake
Consumer Portfolio Services November 2014 - Present
Consumer Portfolio Services November 2014 - Present
Stewart Lender Services April 2014 - Present
Faneuil Inc October 2013 - April 2014
Panasonic May 2013 - October 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Management, English, Process Improvement, Windows, Outlook
Education
Columbia Southern University 2015 — 2018
Bachelor’s Degree, Business Administration and Management, General
Prairie View A&M University 2009 — 2012
Bachelor's Degree, Social Work
Prairie View A&M University 2009 — 2012
Social Work
Shipt September 2015 - Present
The Walt Disney Company August 2015 - Present
Echanges Culturels Internationaux April 2004 - Present
Uber April 2014 - May 2015
Faneuil Inc December 2013 - April 2014
The Walt Disney Company August 2011 - December 2011
Penn State University September 2009 - July 2011
Milestones Community Healthcare January 2009 - August 2009
Isaac's Restaurant and Deli April 2002 - September 2004
Citadel Communications 2003 - 2004
Skills
Writing, PowerPoint, Editing, Event Planning, Word, Managing Employees, Advocacy, Attention To Detail, Data Entry, Management, Microsoft Office, Public Speaking, Social Media, Volunteer Management, Nonprofits, Teaching, Microsoft Word, Community Outreach, Research, Fundraising, Event Management, Customer Service, Social Networking
Education
Millersville University of Pennsylvania 2004 — 2007
BA, Psychology
Harrisburg Area Community College
Associate of Arts (AA), Music Management
JP McCaskey
TBC Corporation November 2013 - Present
SurFurniture January 2013 - Present
HearUSA March 2010 - November 2013
Faneuil Inc April 2007 - March 2010
VIRTUAL BANK December 2003 - April 2007
Ocwen Financial Solutions 1999 - 2004
Skills
Microsoft Access, Advanced Microsoft Excel, Strong quantitative and..., Negotiation, Business Intelligence, Marketing Research, Mergers & Acquisitions, Marketing, Analysis, Project Management, Budgets, CRM, New Business Development, Leadership, Sales, Social Media, Cross-functional Team..., Strategic Planning
Education
Florida Atlantic University 2007 — 2009
Master of Business Administration (M.B.A.)
Florida Atlantic University 1997 — 1999
Bachelor of Science in Business Administration
DEPARTMENT OF VETERANS AFFAIRS, VA MEDICAL CENTER July 2013 - Present
Everest Univers March 2013 - Present
Faneuil Inc 2009 - 2011
The Faneuil Group 2008 - 2011
Skills
Call Center, Customer Service, Customer Satisfaction, Data Entry, Scheduling, Customer Relations, Inventory Management, Microsoft Office, Payroll, Billing, PowerPoint, Excel, Administration, Coaching, Outlook, Team Building, Employee Relations, Policy Analysis, Interviewing, Word, Problem Solving, Process Improvement, Mentoring, Documentation, Budgeting, Operations Management, Access, Data Analysis, Quality Assurance, Accounting, Windows, Forecasting, Account Management, Team Leadership, Analysis, Compliance, Sales Management, Performance Management, Troubleshooting, Social Media, Negotiation, Strategic Planning, Event Management, Hiring, SAP, Visio, Operating Systems, Research, New Business Development, Telephone Skills
Education
Everest University-South Orlando 2012 — 2013
Health and Medical Administrative Services, 4.0 GPA
Monroe Business Institue 1975 — 1978
Certification, Health and Medical Administrative Services
Faneuil Inc October 2014 - Present
Faneuil Inc January 2012 - October 2014
Department of Veterans Affairs March 2009 - August 2011
United States Air Force November 2005 - May 2008
Skills
Administrative Support, Document Management, Contract Management, Customer Service, Team Building, Analysis, Social Skills, Information Management, Data Collection, Quality Improvement, Data Entry, Process Scheduler, Employee Relations, Outlook, Microsoft Excel, Statistical Reporting, Quality Assurance, Administrative..., Proposal Writing
Education
Roberts Wesleyan College 2009 — 2011
Bachelor of Science, Business Management
Florida Community College at Jacksonville 1999 — 2002
Faneuil Inc August 2013 - Present
Pitney Bowes May 2001 - February 2013
Skills
Training, Analysis, Forecasting, Team Leadership, Call Centers, Team Building, CRM
Education
ITT Technical Institute-Spokane Valley 2013 — 2014
Bachelor of Science (BS), Information Systems and Cybersecurity/Newtork Administration
ATLANTIC CAPITAL ADVISORS February 2014 - Present
Best Buy August 2013 - February 2014
International Medical Industries, Inc. January 2013 - August 2013
Faneuil Inc December 2011 - May 2013
Skills
Customer Service, Microsoft Office, Microsoft Excel, Social Media, Research, Microsoft Word, Public Speaking, Photoshop, Teamwork, PowerPoint, Marketing, Market Research, Strategic Planning, Banking, Management, Leadership
Education
Florida Atlantic University 2008 — 2013
Bachelor’s Degree, Business/Managerial Economics
Florida Atlantic University 2008 — 2013
Bachelor’s Degree, Management/Entreprenuship
Serenity Behavioral Health LLC August 2015 - Present
Lutheran Services Florida July 2014 - June 2015
Faneuil Inc March 2011 - June 2014
Skills
Customer Service, Training, Management, Leadership, Team Building, Coaching, Time Management, Outlook, Team Leadership, Customer Satisfaction, Case Management, Psychotherapy, Mental Health, Conflict Resolution, Social Services, Adolescents, Crisis Intervention, Career Counseling, Data Entry, Teaching
Education
Grand Canyon University 2011 — 2014
MS, Professional Counseling, 3.98
Lynn University 1995 — 2001
Master of Science (MS), Health/Health Care Administration/Management
Lynn University 1995 — 1996
Bachelor of Arts (BA), Behavioral Sciences
The Greenbrier October 2014 - Present
Faneuil Inc March 2010 - October 2014
Faneuil Inc March 2010 - October 2014
TransCore September 2008 - March 2010
TransCore October 2007 - September 2008
TransCore September 2006 - October 2007
Comfort Inn June 2003 - September 2006
Comfort Inn April 2002 - June 2003
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Hospitality, Administrative..., Administration, Call Center..., Training, Quality Assurance, Customer Service, Customer Service...
Education
Liberty University 2012 — 2013
Business Administration, Business Administration and Management, General
Faneuil Inc April 2011 - April 2012
Northrop Grumman Newport News April 1998 - November 2010
Newport News Shipbuilding October 1997 - April 1998
Skills
Advanced Written..., WordPress, Adjunct Teaching, Microsoft PowerPoint, Classroom Instruction, Mind Mapping, Soft Skills, Adult Education, Ebooks, Emotional Intelligence, Employee Training, Journalism, Technical Instruction, Student Coaching, Training Delivery, Microsoft Word, Leadership Development, Editing, GoToMeeting, InfoMapping, Desktop Publishing, Audio Production, Organizational Change, Broadcast Journalism, Voice Over, Freelance Writing, Public Speaking, Training Skills, Advanced Oral..., Adobe Captivate 5.5, Training, Nuclear Engineering, Instructional Design, Student Development, Leadership, Instructor-led Training, Human Resources, Writing, Organizational..., Literacy, PowerPoint, Team Building, Microsoft Office
Education
Troy University 2003 — 2005
Master of Science, Management, 3.5
Troy University 2001 — 2002
Master of Science, Human Resources Management, 3.6
Florida Community College at Jacksonville 1992 — 1992
Associate of Arts, Communications
University of North Florida 1990 — 1992
Bachelor of Arts, Communications, 3.36
Florida Community College at Jacksonville 1984 — 1986
Associate of Science, Television Production
HR Help Now Consulting Services June 2013 - Present
The Continental Group November 2012 - April 2013
Phoenix Physicians October 2008 - November 2012
Faneuil Inc May 2007 - September 2008
Miami Dolphins & Sun Life Stadium October 2006 - May 2007
Gordon, Hargrove and James January 2005 - September 2006
United States District Court, Eastern District of New York June 1998 - September 2004
Skills
Employee Relations, Recruiting, Human Resource..., Compensation, Benefits Administration, ADP Payroll, Policy Analysis, Ethics, Deferred Compensation, Job Analysis, Employee Training, HR Policies, Employee Benefits, Labor Relations, Applicant Tracking..., Human Resources, Payroll, Conflict Resolution, FMLA, Training, Employee Engagement, Career Development, Onboarding, Talent Acquisition, Personnel Management, New Hire Orientations, Succession Planning, Employee Handbooks, Job Fairs, Interviews, Exit Interviews, Workforce Planning, Cost Benefit, Coaching, College Recruiting, HRIS, Performance Management, Hiring, Organizational..., Talent Management, Management, Employment Law, Team Building, Leadership, Leadership Development, Technical Recruiting, Internet Recruiting, Sourcing, HR Consulting, Temporary Placement
Education
Nova Southeastern University 2005 — 2007
Master of Science, Human Resource Management, 3.8/4.0
City University of New York-Brooklyn College 1998 — 2002
Bachelor of Arts, Political Science, 3.4/4.0
Kingsborough Community College 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Faneuil Inc May 2015 - Present
Ross Stores, Inc. 2009 - June 2015
Skills
Loss Prevention, Human Resources, Management, Hiring, Employee Training, Customer Service, Time Management, Performance Management, Employee Relations, Recruiting, Interviews, Leadership
Education
Indian River Community College 2009 — 2014
Bachelor of Science (BS), Organizational management in corporations
Associate degree
Business Administration, Business, Management, Marketing, and Related Support Services
Faneuil Inc November 2014 - July 2015
Lowe's Companies, Inc. May 2014 - November 2014
Starbucks February 2012 - May 2014
Subway June 2010 - December 2011
Skills
Typing, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Telephony, Telephone Skills, MICROS, Gateway
Education
Central Texas College 2015 — 2016
Associate of Science (A.S.), Human Bioloy
Thomas Nelson Community College 2012 — 2014
Associate of Science (A.S.), General Studies, 3.3
Healthfirst May 2015 - Present
Orange County Public Schools August 2014 - Present
OPTUM February 2014 - Present
Pup October 2013 - January 2014
Faneuil Inc June 2011 - September 2012
Teleperformance October 2010 - May 2011
LIFE CARE HOME HEALTH CORP January 2009 - March 2010
BASEHOR ELEMENTARY SCHOOL January 2001 - January 2009
Sprint November 2000 - March 2008
United Missouri Bank January 1995 - January 1997
Skills
Management, Networking, Project Management, System Administration, Time Management, Training, Visio, Budgets, Marketing, Microsoft Office, Call Centers, Team Building, Outlook, Microsoft Word, Healthcare, Telecommunications, Administration, Customer Service, Interviews
Education
National American University 2008 — 2009
None, Nursing
Baker University 2001 — 2003
Master of Science, Management
DeVry University 1998 — 2000
Bachelor of Science, Telecommunications Management
Kilroy Studios - War and Valor February 2015 - Present
Freelance January 2012 - Present
Columbia Wound Care Consortium April 2012 - August 2012
Faneuil Inc June 2011 - December 2011
Shake the Sky Entertainment July 2010 - September 2010
Director Gerald Fabri March 2009 - October 2009
Kirkman Laboratories January 2006 - March 2006
Big 5 Sporting Goods October 2005 - January 2006
Skills
Maya, Zbrush, Crazybump, Photoshop, Cortex, Nuke, XSI, Character Modeling, Hard Surface Modeling, Rigging, Animation, Texturing, Motion Capture, Logo Design, After Effects, Video Games, 3D, 3D Modeling, ZBrush
Education
Full Sail University 2008 — 2011
Bachelor of Applied Science (BASc), Computer Animation, 3.5
UPS Supply Chain Solutions August 2015 - Present
DMG Mobile Notary and Closing services May 2015 - Present
UPS October 2007 - Present
State of Florida Commissioned Notary July 2013 - Present
UPS October 2007 - Present
United States Army Reserve February 2009 - Present
Aon Hewitt March 2014 - January 2015
AeroCare Holdings, Inc January 2014 - January 2014
Orange County Government May 2012 - December 2013
Faneuil Inc 2009 - 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Outlook, English, Budgets, Research, HTML, Negotiation, Strategic Planning, Photoshop, C++, Managing Finances, managing personnel,..., Finance management and..., Consumer Lending, Commercial Banking, Commerical and Consumer..., Bank Secrecy Act,..., Leadership, Training, Management, Time Management, Analysis, Team Leadership, Employee Training, Customer Satisfaction, Team Building, Human Resources, Public Speaking, Process Improvement, Account Management, Employee Relations, Coaching, Sales
Education
Southern New Hampshire University Online 2015 — 2016
Bachelor’s Degree, Banking, Corporate, Finance, and Securities Law, 0.00
Grand Canyon University 2014 — 2015
Bachelor’s Degree, Banking, Corporate, Finance, and Securities Law, 3.00
Ashford University 2014 — 2014
Bachelor’s Degree, Banking, Corporate, Finance, and Securities Law, 3.00
Grantham University 2009 — 2014
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services, 3.14
CUNY York College 1992 — 1995
none, Business/Managerial Economics
Faneuil Inc March 2014 - Present
Randstad September 2013 - January 2014
Reliance Staffing & Recruiting May 2013 - August 2013
AppleOne March 2012 - March 2013
QVC Inc July 2011 - November 2011
Xerox (formerly ACS) October 2008 - April 2011
EZ Pass New York Walk October 2008 - April 2011
Xerox August 2006 - October 2008
Barnes & Noble College Bookstores January 2000 - November 2005
Skills
Data Entry, Customer Service, Administrative..., Outlook, Recruiting, Time Management, Cashiering, Microsoft Word, Teamwork, PowerPoint, Social Networking, Critical Thinking, Call Centers, Retail, Team-oriented, Phone Etiquette, technical support
Education
Penn Foster 2014 — 2015
Pharmacy Technician, Pharmacy Technician/Assistant
Brooklyn College 1995 — 2003
Bachelor of Arts, African Studies
City University of New York-Brooklyn College 1995 — 2003
B.A., African Studies
Writer for the Brooklyn College Kingsman.Disc Jockey for WBCR, Brooklyn College Radio 1995 — 2003
Bachelor of Arts (B.A.), African Studies
Edward R. Murrow High School 1991 — 1995
H.S. Diploma
Gate Gourmet July 2015 - Present
Huntington Ingalls Industries, Inc. June 2014 - March 2015
Faneuil Inc February 2012 - June 2014
Faneuil Inc July 2011 - January 2012
Faneuil Inc October 2008 - August 2011
West Corporation May 2007 - October 2008
Skills
Human Resources, Call Centers, Quality Assurance, Software Documentation, Training, Forecasting, Workforce Management, Microsoft Excel, Process Scheduler, Customer Satisfaction, Employee Benefits, Microsoft Office, Benefits Administration, Customer Experience, Employee Relations, Performance Management, Deferred Compensation, HRIS, PowerPoint, Microsoft Word, Telephone Skills, Staffing Models, Windows, Report Writing, Bilingual-Spanish, Able To Multi-task, Attention To Detail, Business Reporting, Scheduling, Intraday Analysis, Excel, Word, IEX TotalView, FMLA, Ultipro
Education
American InterContinental University 2005 — 2006
Business
Universidad Interamericana de Puerto Rico 2000 — 2003
Electric Engineering
Compagnie des Tabacs Comme Il Faut September 2013 - March 2015
Datavision S.A. December 2011 - September 2013
First Data Corporation February 2008 - October 2011
Faneuil Inc June 2007 - February 2008
Direct Pharmacy Rx December 2006 - June 2007
The Answer Group (TAG) August 2004 - September 2006
Federal Reserve Bank of New York September 2002 - August 2004
Skills
Marketing, Training, Customer Service, Sales, Networking, Troubleshooting, Technical Support, Management, Public Relations, Marketing Event Planning, Events Coordination, Teamwork, Social Media Marketing, Marketing Communications, Project Management, Social Networking, Photoshop, Illustrator, Event Planning, Advertising, Social Media
Education
Art Institute of Fort Lauderdale 2007 — 2011
Bachelor of Science degree, Merchandising & Marketing
Fancy Beauty September 2011 - Present
Faneuil Inc November 2010 - August 2011
Beauty Outlet 2008 - 2010
Borders August 2007 - February 2008
Asurion April 2006 - August 2007
Skills
Customer Service, Call Centers, Sales, Customer Experience, Contact Centers, Telephone Skills, Data Entry, Time Management, Teamwork, Customer Satisfaction, Retail, Leadership, Employee Training
Education
Genesis Career College 2014 — 2014
Pharmacy Technician/Assistant
Remington College-Nashville Campus 2011 — 2011
Allied Health and Medical Assisting Services
Riverdale High School 1999 — 2003
High School Diploma
VSP Global July 2015 - Present
Ascena Retail Group, Inc. July 2014 - Present
Faneuil Inc October 2014 - May 2015
Macy's October 2014 - January 2015
New Roma Bakery June 2014 - October 2014
Choice Hotels International February 2014 - May 2014
Choice Hotels International 2013 - 2014
Beverly Hills Financial Group November 2011 - October 2013
Joie de Vivre Hospitality March 2012 - December 2012
Starline Tours May 2011 - March 2012
Skills
Problem Solving, Micros, Fidelio, Opera, Microsoft Office, Rezbook, Epitome, OneTech, Tourism, Hotels, Event Planning, Restaurants, Hospitality Industry, Pre-opening, Hospitality, Hotel Management, Yield Management, Hospitality Management, Food & Beverage, Concierge Services, Catering, Customer Service, Front Office, Resorts, Marketing, Revenue Analysis, Sales, Wine, Guest Service Management, Culinary Skills, Event Management, Customer Satisfaction, Rooms Division, Meeting Planning, Budgets, Fine Dining, Property Management..., Banquets, Hotel Booking, Opening Hotels, Convention Services, Food Service, Lodging, Public Relations, Hiring, Travel Management, Trade Shows, Pre-opening experience, Corporate Events, Marketing Communications
Education
Carrington College California-Sacramento 2013 — 2014
Associate of Science (AS), Medical/Health Management and Clinical Assistant/Specialist
City of Angels IHS 1996 — 2000
Diploma
BSI Products Inc February 2015 - April 2015
Staples January 2015 - February 2015
Faneuil Inc January 2014 - September 2014
Securitas November 2010 - September 2013
Bed Bath & Beyond June 2010 - November 2010
K. Hovnanian Homes May 2006 - September 2007
Skills
Computer Repair, Clerical Skills, Customer Service, Microsoft Office, Windows Server, Windows, Linux Server, Network Administration, Data Entry, Filing, Receptionist Duties, Customer Satisfaction, Computer Proficiency, Sales, Security, Microsoft Word
Education
DeVry University 2010 — 2014
Associate's degree 2014, Network and System Administration/Administrator
Monroe-Woodbury High school 1999 — 2003
Diploma, General Studies, English major
Faneuil Inc November 2014 - May 2015
Health Net March 2014 - October 2014
Kmart Corporation November 2013 - February 2014
K-Designers September 2013 - November 2013
Sears Holdings Corporation November 2012 - December 2012
Levy Restaurants December 2011 - April 2012
Walgreens July 2011 - August 2011
EDS Medical March 2006 - June 2009
Skills
Computers, Pharmacy, Data Entry, Cashiering, Clerical Work, Compounding, Pharmacy Automation, Customer Service, Administrative..., Clinical Pharmacology, Microsoft Office, Social Networking, Call Centers, Cash Register, Inventory Control, Pharmacists, Microsoft Excel, Administrative..., Social Media, Team Building
Education
Carrington College California 2010 — 2011
Associates of Science, Pharmacy Technology Program, 2.0
Cosumnes River College 2010 — 2010
none, general edcation
laguna creek high school 2001 — 2005
diploma, 2.0
Faneuil Inc October 2013 - May 2015
KDS Studios July 2014 - March 2015
Skills
Recording, Songwriting, Writing, Entertainment, Music Production, Customer Service, Singing, A&R, Social Networking, Time Management
Education
Full Sail University 2012 — 2015
Bachelor’s Degree, Music Business
Valencia College 2008 — 2011
Associate’s Degree
Hearst Television - WPBF 25 News May 2015 - July 2015
Office Team 2012 - 2013
Faneuil Inc July 2011 - May 2012
Crystal White Cleaners January 2008 - August 2010
Coppinwood Golf Club July 2007 - August 2010
Herman Miller Workplace Resource November 2009 - April 2010
Scotiabank Toronto September 2009 - September 2009
Terra Restaurant 2008 - 2008
Skills
PowerPoint, Event Planning, Customer Service, Teamwork, Customer Satisfaction, Time Management, Sales, Human Resources, Social Networking, Event Management, Hospitality, Team Leadership, Social Media, Marketing, Social Media Marketing, Microsoft Office
Education
Lynn University 2014 — 2015
Master of Science, Communication and Media Studies
Northwood University 2010 — 2011
B.B.A, Marketing
Seneca College of Applied Arts and Technology 2007 — 2010
Advanced Diploma, Marketing - Event Marketing Management
Faneuil Inc April 2013 - Present
Faneuil September 2005 - April 2013
APAC Customer Services 1999 - 2005
Skills
Call Center, Project Management, Visio, Process Improvement, Vendor Management, Program Management, Workforce Management, Team Leadership, Call Centers, Change Management, Software Documentation, Troubleshooting, Business Process..., Business Analysis, SDLC
Education
Kansas State University 1990 — 1995
B.S., Psychology
Valencia College April 2013 - Present
Faneuil Inc January 2010 - December 2012
Skills
Training, Time Management, Management, Call Centers, Customer Service, Customer Satisfaction, Teaching, Leadership, Coaching, Leadership Development, Microsoft Excel, Employee Relations, Outlook, Employee Training, Research, Team Building, Performance Management, Microsoft Office, Staff Development, Call Center, Team Leadership, PowerPoint, Recruiting, Public Speaking, Microsoft Word, Process Scheduler, Hiring, Organizational..., Software Documentation, Social Networking, Quality Assurance, Customer Experience, Access, Payroll, Program Management, Process Improvement, Interviews, Teamwork, Data Analysis, Translation, Customer Retention, Human Resources, Data Entry, Budgets, Bilingual, Analysis, New Hire Orientations, Workshop Facilitation, Advising
Education
University of Central Florida 2015 — 2018
Bachelor’s Degree, Psychology
Valencia College
Associate's Degree, A.A. Pre- major Psychology
LaGuardia Community College
Associate in Applied Science (A.S) Accounting, Accounting
Faneuil Inc October 2014 - Present
Kaiser Permanente 2000 - 2013
AT&T 1997 - 2000
Skills
Customer Service, Cashiering, Customer Satisfaction, Messaging, Appointment Scheduling, Filing, Creative Writing, Creative Problem Solving
Education
American River College
William Daylor High School
High School Diploma
Aquent April 2015 - Present
Metaverse Mod Squad December 2013 - Present
Aquent March 2014 - September 2014
Confidential June 2011 - February 2013
Citrix Systems, Inc July 2010 - June 2011
Faneuil Inc February 2008 - July 2010
Cargomax Sales Logistics January 2004 - February 2008
TransWorldPayment February 2001 - January 2004
Education
Florida Atlantic University
Stella-Maris Community College
Diploma, Accounting/Finance
Stella-Maris Community College
Bachelor degree, Accounting
Polyvalente Lucien-Page
High School Diploma
Oak Plantation Resort May 2013 - February 2015
Faneuil Inc February 2008 - April 2013
Centennial Wireless December 1998 - January 2008
Skills
Fully bilingual, Proficient in Windows..., Knowledge in the..., Microsoft Office 2003..., Knowledge in PC..., Repair of PC and..., Up to date in..., Customer Service, Call Centers, Inventory Management, Multilingual, Management, Software Documentation, Program Management, Time Management, Invoicing, Team Management, Teamwork, Sales, Documentation, Customer Satisfaction, Team Leadership, Administration, Troubleshooting
Education
Florida Technical College 2012 — 2013
Associate's degree, Network and System Administration/Administrator
Faneuil Inc February 2011 - Present
The Grand (Retirement Living Facility) October 2010 - February 2011
Pasco County Sheriff's Office November 1995 - October 2009
Florida Department of Corrections October 1993 - November 1995
US Navy June 1972 - November 1992
Skills
Private Tutoring for..., Regional Operations and..., Customer Service, Troubleshooting, Customer Satisfaction, Microsoft Excel, Outlook, Windows, Customer Experience, Management, Sales, PowerPoint, Microsoft Word, Workforce Management, Security
Education
Florida Metropolitan University 1999 — 2000
Extended Education, Computer Science, 3.9
Hillsborough Community College 1993 — 1994
Certificate, Criminal Justice and Corrections, 92
Diesel Institute of Technology 1993 — 1993
Certificate, Class A Commercial Driver, 95
University of NY/Regents College (Excelsior College) 1987 — 1987
Associate of Science (A.S.), Electronics Technology / Technician, 3.8
Staff Management SMX September 2013 - Present
Faneuil Inc May 2013 - August 2013
Automation Precision Technology (APT) April 2003 - January 2013
TeleTech August 2002 - March 2003
Tech Partners September 1999 - September 2002
Skills
Employee Relations, Talent Management, Workforce Planning, Recruiting, Applicant Tracking..., Talent Acquisition, Temporary Placement, Organizational..., Onboarding, Government Contracting, Personnel Management, Technical Recruiting, Policy, Human Resources, Sourcing, Microsoft Office, HRIS, Training, Program Management, Leadership, Employee Benefits, Hiring, New Hire Orientations, Job Fairs, Screening, Time Management, Employee Training, Management, Internet Recruiting, Interviews, College Recruiting, Deferred Compensation, FMLA, Benefits Administration, Performance Management, Employee Engagement, Succession Planning, Resume Writing, Background Checks, Coaching, HR Policies, HR Consulting, Process Improvement, Contract Recruitment, Career Development, Performance Appraisal
Education
California State University-Northridge 1982 — 1983
Capella University
Currently attending, Human Resource Management
Faneuil Inc September 2013 - Present
The Results Companies February 2012 - January 2013
The Results Companies November 2009 - February 2012
Results Stuart/Duffield April 2009 - November 2009
Results September 2006 - April 2009
New Roads November 2003 - September 2006
Skills
Call Center, Customer Service, Hiring, Scheduling, Interviewing, Training, Leadership Development, Interviews, Process Scheduler, Recruiting, Performance Management, Coaching, Call Centers, Contact Centers, Management, Customer Experience, System Administration, BPO, Inbound Marketing, Customer Satisfaction, Workforce Management, CRM, Human Resources, Leadership, Call Center Development, Program Management, Change Management, Vendor Management, Customer Retention, Outsourcing
Education
University of Phoenix 2008 — 2010
MBA, Business Administration and Management, General
Averett University 2003 — 2005
BS, Sociology/Criminal Justice
Patrick Henry CC 2002 — 2003
Associates, Criminal Justice
MWR February 2015 - Present
The UPS Store March 2012 - February 2013
Silver Palms Elementary School January 2011 - April 2011
Faneuil Inc July 2009 - December 2010
Gymboree May 2009 - October 2009
Skills
Teamwork, Criminal Justice, Criminal Law, Customer Service, Sales, Merchandising, Retail, Inventory Management, Customer Satisfaction, Time Management, Laptops, Microsoft Office, Working With Children, Childcare, Apple Pages, Apple Numbers, Apple Software, Microsoft Excel, Windows 7, Cash Handling, POS, PowerPoint, Microsoft Word, Public Speaking, Data Entry
Education
Florida National University 2009 — 2012
Bachelor of Science (B.S.), Criminal Justice, 3.96
Miami Lakes Educational Center 2004 — 2008
High School diploma and certification in Financial Services, Finance, General
Hand and Stone Massage and Facial Spa Columbia, SC April 2013 - Present
Southeastern Institute July 2012 - March 2013
American Management Services January 2012 - March 2012
Faneuil Inc October 2011 - December 2011
Aon Hewitt February 2008 - January 2011
Greenway Ford December 2007 - April 2008
Hilton Grand Vacations December 2006 - October 2007
Koons Ford May 2005 - May 2006
UPS September 1991 - April 2005
Skills
Microsoft Excel, Recruiting, Talent Acquisition, Customer Service, Employee Relations, Human Resources, Coaching, Outlook, Performance Management, Training, Applicant Tracking..., Team Building, Sales, PowerPoint, Sourcing, Leadership, Management, Healthcare, Talent Management, Cold Calling, Account Management, Customer Retention, Employee Benefits, Time Management, Call Centers, Social Networking, Strategic Planning, Hiring, Networking, Marketing, Access, Analysis, Leadership Development, Employee Training
Education
Southeastern Institute-Columbia 2012 — 2013
LCMT, Massage Therapy, 3.88
Green River Community College 1986 — 1988
Business Admin, /Computer Science
Faneuil Inc January 2015 - Present
SMARTHINKING, Inc. January 2010 - July 2015
Faneuil Inc June 2013 - January 2015
West Corporation May 2012 - June 2013
North Idaho College September 2009 - May 2011
Eastern Washington University September 2006 - June 2010
Eastern Washington University September 2008 - December 2008
Eastern Washington University January 2008 - March 2008
Eastern Washington University January 2008 - March 2008
Pitney Bowes September 2002 - March 2006
Skills
Call Centers, Performance Management, Customer Service, Research, Instructional Design, Teaching, Training Delivery, Public Speaking, Staff Development, Process Improvement, Sales, E-Learning, Adult Education, Curriculum Development, PowerPoint, Higher Education, Teaching Adults, Teaching Writing, Online Tutoring, Quality Assurance, Employee Training, Mentoring, Change Management, Training Program..., ADDIE, Classroom Management, Corporate Training, Student Retention
Education
Eastern Washington University
Master's Degree, Adult and Continuing Education and Teaching, 3.82
Eastern Washington University 2007 — 2009
Master's Certificate, Rhetoric and Composition/Writing Studies
Eastern Washington University
Bachelor's Degree, English Language and Literature/Letters, 3.3
AT&T February 2010 - Present
Matrix Resources April 2009 - February 2010
Nortel Networks October 2000 - March 2009
Storage Technology September 1997 - October 2000
Faneuil Inc. May 1994 - September 1997
Skills
VoIP, Integration, Cisco Technologies, Project Management, Routers, Engineering, Java, Testing, Visio, Data Center, Telecommunications, IP, Wireless, Software Documentation, Switches, Troubleshooting, Management, Process Improvement, Networking
Education
University of Alabama at Birmingham 2007 — 2009
MS Engineering, Information and Engineering Management
East Tennessee State University 1989 — 1994
BS, Computer Science
Exelis July 2014 - Present
Faneuil Inc September 2013 - July 2014
Advanced Health Media July 2007 - July 2013
Symantec November 2003 - June 2007
Symantec Corporation November 2003 - November 2005
Gannett Media Technologies International July 2000 - November 2003
InfiNet February 2000 - July 2000
InfiNet August 1998 - February 2000
InfiNet April 1996 - August 1998
Skills
Software Quality..., Regression Testing, Test Cases, Test Planning, Quality Assurance, Web Applications, SDLC, Testing, Unix, Requirements Analysis, Troubleshooting, System Testing, Manual Testing, Business Analysis, Agile Methodologies, Project Management, Business Requirements, HTML, Agile, Test Automation, Software Development, Software Documentation, SharePoint, Scrum, User Acceptance Testing, Quality Center, Functional Testing, Software Project..., SQL, Microsoft SQL Server, XML, Test Management, Waterfall, Visual Studio, Visio, Performance Testing, Databases, Selenium, Integration
Education
Christopher Newport University 1990 — 1993
Faneuil Inc January 2014 - Present
Faneuil Inc July 2013 - Present
Skills
Six Sigma, Green Belt, Agile Methodologies, Srummaster, Requirements Analysis, Business Process..., CMMI, Process Modeling, Microsoft Office..., DoD, Business Analysis, SharePoint, Program Management, Process Improvement, Project Management, Security Clearance, Requirements Gathering, Systems Engineering, Knowledge Management, Change Management, Analysis, Process Engineering, Business Process..., Strategic Planning
Education
Christopher Newport University 1993 — 1996
BSBA, Finance
Florida Institute of Technology
MS, Systems Management
Millennia Patient Services (MPS) July 2014 - Present
Leapforce October 2013 - June 2014
Griffin Spalding County Schools October 2011 - August 2013
Faneuil Inc April 2007 - August 2011
Orange County Public Schools September 1995 - April 2007
Central Florida Regional Transportation Authority LYNX February 1994 - September 1995
CyRide 1987 - 1993
Skills
Customer Service, Program Management, Transportation, Logistics Management, People Skills, Human Resources, Motivation, Client Liaison, Education, Training Delivery, Deadline Driven, Data Analysis, Team Leadership, Team Building, Customer Satisfaction, Employee Relations, Operations Management, Public Transport, Training, Strategic Planning, Management, Staff Development, Project Management, Coaching, Vendor Management, Analysis, Customer Retention, Transportation Planning, Project Planning
Education
Iowa State University 1985 — 1990
Transportation Logistics
Faneuil Inc May 1998 - February 2015
USAF May 1985 - November 1990
Skills
Help Desk Support, Customer Support, Microsoft SQL Server, Troubleshooting, Software Installation, Windows 7, Windows XP Pro, Microsoft Office, Visio, SharePoint, Software Documentation, Windows Server, Servers, Active Directory, Data Entry, Databases
Education
Capella University 2006 — 2009
Bachelor of Science (BS), General Information Technology, 3.846 Grade point average
Faneuil Inc 2014 - May 2015
Visions Unlimited September 2011 - May 2014
Fontaine and Bean, Inc. 2008 - March 2013
Provide Commerce April 2010 - May 2011
FDI Collateral Management, Inc. April 2005 - February 2008
FDI Collateral Management, Inc. November 2001 - April 2005
Kartsaver, Inc. May 2000 - May 2001
Apple Computer April 1999 - May 2000
Skills
Customer Service..., Project Management, Account Management, Program Management, Customer Satisfaction, Leadership, Call Centers, Training, Team Building, Customer Service, Process Improvement, Management, Budgets, Sales, Team Leadership, Microsoft Excel
Education
California State University-Sacramento 1993 — 1996
BS, Criminal Justice
Community Health Plan June 2013 - Present
Faneuil Inc April 2013 - June 2013
Bank of America April 2011 - December 2012
The Guardian Life Insurance Company of America August 2009 - April 2011
Healthcare Management Adminstrators April 2008 - July 2009
WDS July 2007 - April 2008
WDS July 2006 - July 2007
WDS August 2004 - July 2006
WDS January 2004 - July 2004
WDS August 2000 - January 2004
Skills
Project Management, Operations Management, Healtcare Payer Industry, Call Center Management, Service Level Management, Claims Adjudication, Medical and Dental..., Quality Assurance, Qualitative &..., Process Development and..., Manage Client..., Process Improvement, Systems Development, Healthcare, Visio, Call Centers, Software Documentation, SDLC, Business Process..., ITIL, Insurance, Management, Access, Human Resources, Employee Benefits, Vendor Management, Customer Satisfaction, Customer Service, Risk Management, CRM, Adjudication, Analysis, Training, Business Analysis, Leadership, IT Service Management, System Development, Benefits Administration, Performance Management, Requirements Gathering, Health Insurance, Team Building, Program Management, Change Management, Coaching, Cross-functional Team..., Team Leadership, Business Requirements, SharePoint, HIPAA
Education
Bellevue Community College 1989 — 1990
Credits, Business
Inglemoor High School 1985 — 1988
Diploma, General
RoundTower Technologies, Inc. March 2015 - Present
Disney Parks & Resorts February 2015 - March 2015
Viewpost October 2014 - January 2015
ABC Fine Wine & Spirits October 2013 - October 2014
Presidio February 2013 - October 2013
Planet Hollywood International May 2012 - January 2013
State Farm Insurance August 2011 - October 2011
Faneuil Inc June 2008 - August 2011
Colby-Sawyer College 2007 - 2008
Comcast January 2004 - December 2005
Skills
Windows, Active Directory, Virtualization, VoIP, Security, Troubleshooting, Servers, Citrix, Operating Systems, Hyper-V, Windows 7, Visio, Disaster Recovery, VPN, Microsoft Exchange, Technical Support, VMware, Network Administration, Networking, Information Technology, DHCP, Windows Server, DNS, Data Center, VMware ESX, Software Installation, Firewalls, Laptops
Education
Hesser College 2000 — 2002
Associate of Science (A.S.), Network Engineering
Faneuil Inc June 2012 - Present
Corinthian Colleges, Inc. January 2014 - Present
Zim American Integrated Shipping Services Co. Inc December 2006 - October 2011
Skills
Accounting, Account Reconciliation, Financial Reporting, Journal Entries, Sarbanes-Oxley Act, Team Building, Managerial Finance, Financial Accounting, Financial Analysis, Accounts Payable, Variance Analysis, General Ledger, Microsoft Excel, Invoicing, Internal Audit, Financial Statements, Finance, Budgets, Analysis, Accounts Receivable, SAP, GAAP, Accruals
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
Master's degree, Accounting and Business/Management, 3.2
Norfolk State University 2001 — 2006
BS in Accountancy, Accounting
Liberty University
Old Dominion University
Strayer University
Winston-Salem State University
Winston-Salem State University
Insteel Industries, Inc April 2014 - Present
Faneuil Inc May 2013 - March 2014
Forsyth Technical Community College May 2010 - May 2013
Wachovia, A Wells Fargo Company through Apex Systems, Inc. August 2009 - December 2011
Triad Guaranty Insurance October 2000 - June 2008
BizNexus September 1999 - October 2000
Lockheed Martin Energy Systems September 1978 - September 1999
Education
University of Tennessee-Knoxville
M.S., Mathematics
Forsyth Technical Community College 2010 — 2013
Java Programming Certificate/ASP.NET Programming Certificate
Longwood University
B.S., Mathematics, Physics
Faneuil Inc November 2014 - Present
Freelance June 1995 - April 2015
FactSet Research Systems January 2008 - November 2014
Home & Hearth Enterprises, Inc. 2004 - 2008
E*TRADE Clearing, LLC 1997 - 2004
Franklin Templeton Investments 1989 - 1997
US Navy 1983 - 1989
Skills
Proofreading, Publishing, Marketing, Publications, Web Content, Finance, Banking, Investments, Content Management, Content Development, Call center start-up, Healthcare, Affordable Care Act, Equities, Equity Derivatives, Mutual Funds, Business Performance..., Technical Writing, Customer Service, Process Improvement, CRM, Financial Services
Education
Cal State Fullerton
BA, Urban Planning
Tribridge October 2014 - Present
MaconIT March 2011 - October 2014
Faneuil Inc June 2014 - September 2014
Virginia Information Technologies Agency August 2009 - March 2011
International Consulting Services LLC March 2009 - August 2009
Independent Consulting November 2008 - March 2009
Luck Stone Corporation May 2004 - November 2008
Merge Computer Group June 2000 - May 2004
Compuware February 2000 - June 2000
Electronic Data Systems September 1995 - February 2000
Skills
Microsoft Dynamics..., Microsoft CRM, Umbraco, SharePoint, C#, ASP.NET, Visual Basic, JavaScript, HTML, CSS, XML, XSLT, Java, Flex, ActionScript, MXML, Visual Studio, Eclipse, SQL, T-SQL, PL/SQL, SQL Server, MySQL, Oracle, Sybase, Liferay, IIS, Tomcat, Glassfish, Apache, Microsoft SQL Server, VB.NET, TFS, Agile Methodologies, SSRS
Education
Mount St. Mary's University 1988 — 1992
BA, English, German
Faneuil Inc July 2012 - Present
Louis Poulsen USA August 2008 - January 2009
Southern Metal Products March 2006 - November 2007
Cooper Industries Ltd. October 1998 - February 2002
Skills
Engineering, Product Development, Troubleshooting, Quality Assurance, Analysis, Manufacturing, Customer Service, Management, Lean Manufacturing, Six Sigma, Quality Control, Process Improvement, Continuous Improvement, Process Engineering
Education
City University of New York 1973 — 1975
Bachelor's, Electro-Mechanical
Faneuil Inc. September 2011 - Present
Verizon August 2005 - November 2008
Verizon December 2000 - August 2005
Verizon February 1988 - December 2000
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Event Planning, Team Building, Management, Administrative..., Multi-state Payroll..., Data Entry, Lotus Notes, Ultipro, PeopleSoft, Blue Pumpkin, HRIS, Call Centers, Teamwork, Telecommunications, Executive Support, Accounts Payable, Accounts Receivable, Compensation & Benefit, Training Facilitation, Office Equipment
Education
Hampton University
Bachelor of Science (B.S.), Marketing/Business Administration
Norfolk State University
Accounting and Business/Management
Faneuil Inc July 2011 - December 2013
State of Florida - OPS July 2009 - June 2011
First Health Services Corp. July 2000 - September 2008
First Health Services January 2000 - June 2000
Kelly Services May 1997 - December 1999
Skills
SDLC, Software Development, Software Project..., Requirements Analysis, COBOL, CICS, DB2, TSO, ISPF, Fileaid, Xpediter, FTP, Abend-Aid, HTML, Requirements Gathering, Systems Analysis, Visio, Data Warehousing
Education
Auburn University at Montgomery 1982 — 1984
BS, Management Information Systems
Harris County ITC April 2015 - Present
Honeywell July 2013 - March 2015
iLink Systems August 2011 - March 2015
Halliburton January 2013 - July 2013
BBVA Compass Bank April 2012 - December 2012
Faneuil Inc August 2011 - March 2012
Skills
Microsoft SQL Server, SQL, Windows Server, HTML, Troubleshooting, Requirements Analysis, Windows, Business Analysis, Servers, SDLC, TFS, Visual Studio, HP Quality Center, XML, MSTest, SharePoint, Software Quality...
Education
Andhra University 2001 — 2003
Master of Business Administration (M.B.A.), HR & Finanace
Andhra University 1996 — 1999
Bachelor of Science (BSc), Biology, General
SouthTech Solutions April 2014 - November 2014
Westgate Resorts June 2010 - April 2014
Faneuil Inc 2006 - 2007
Westgate Resorts June 2005 - December 2005
Skills
Security, Troubleshooting, Visio, Computer Security, Information Security, Computer Forensics, Technical Support, Team Leadership, Customer Service, Microsoft Office, Network Administration, Networking, Windows, Software Installation, Access, Customer Satisfaction, System Administration, Computer Hardware, Windows Server, Databases, Blackberry, Time Management, SharePoint, Call Centers, Training, Vendor Management
Education
DeVry University 2005 — 2012
B.S, Computer Information Systems
DeVry University 2005 — 2012
Bachelor of Science (B.S.), computer information system
Kendra Snipes Marketing January 2010 - Present
Faneuil Inc. November 2010 - June 2012
T-Mobile, USA December 2002 - May 2009
T-Mobile, USA December 2002 - May 2009
Safeco FIS July 2002 - December 2002
Maximus, Inc March 2000 - June 2002
Primestar Satellite Services August 1994 - April 1999
Skills
Call Center, Customer Satisfaction, Customer Relations, Coaching, Vendor Relations, Call Center Management, Client Services, Program Management, Government Contracts, Government Liaison, Social Media Marketing, Email Marketing, Online Marketing, Human Relations, Management Consulting, Account Management, Customer Experience, Customer Retention, Customer Acquisition, Customer Loyalty, Customer Engagement, Outsourcing Management, Analysis, Brand Loyalty, Budgets, Business Process..., Business Strategy, Call Centers, CRM, Contract Management, Cross-functional Team..., Contract Negotiation, Customer Service, Employee Relations, Employee Training, Financial Services, Forecasting, Government Procurement, Hiring, Human Resources, Leadership, Leadership Development, Manage client..., Marketing, Music Industry, Negotiation, Networking, New Business Development, Online Advertising, Operations Management
Education
Nashville State Community College 2009 — 2012
B.S
Arkansas State University 1987 — 1989
Business Management
Whitehaven High School 1986 — 1987
High School Diploma, Business
Faneuil Inc August 2009 - May 2014
Balex Tax & Consulting November 2007 - April 2012
US Embassy, Port-au-Prince, Haiti May 2001 - July 2005
Skills
Teaching, Microsoft Excel, Microsoft Word, PowerPoint, Peachtree, Public Speaking, Data Analysis, Accounting, Teamwork, Payroll, Accounts Payable, Finance, Leadership Development, Program Management, Accounts Receivable
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master's degree, Accounting and financial Management
University of Maine, Orono, Maine 1995 — 1999
Master's degree, Resource Economics & Policy
Faneuil Inc October 2014 - May 2015
In Home Supportive Services June 2012 - June 2014
DeVry University September 2011 - April 2012
SAFE Credit Union/Formerly American River HealthPro January 1997 - October 2009
Skills
Banking, Credit, Loans, Retail Banking, Credit Analysis, Auditing / Inventory, Recruiting/ Interviewing, Training /Coaching, Computer Proficient, Customer Service, Business Management, Auditing, Portfolio Management, Microsoft Excel, Coaching, Team Building, Management, Leadership, Training
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Business Administration (M.B.A.), Business/Human Resources
DeVry University-California 2010 — 2012
Bachelor's of Science, Human Resources Management/Personnel Administration, General, Graduated
Bluegreen Vacations August 2014 - Present
Home Depot April 2014 - October 2014
Faneuil Inc February 2014 - April 2014
Belk October 2013 - December 2013
Shelton Lucas State Farn April 2013 - September 2013
Transworld Systems January 2013 - March 2013
Aflac June 2012 - January 2013
US Air Force May 2002 - June 2012
Skills
Team Building, Sales Management, Strategic Planning, Team Leadership, Process Scheduler, Event Planning, Coaching, Supervisory Skills, Training, PowerPoint, New Business Development, Social Media Marketing, Management, Contract Negotiation, Budgets, Salesforce.com, Customer Service, Account Management, Leadership, Marketing, Direct Sales
Education
Averett University 2010 — 2012
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Christopher Newport University 1998 — 2002
Bachelor of Arts (B.A.), Communication and Media Studies
Insignia Technology Services, LLC October 2014 - Present
Faneuil Inc July 2013 - April 2014
Jacobs Technology March 2012 - August 2012
EMC January 2008 - January 2011
PSS 2006 - 2008
Remtech December 2003 - January 2006
HTSI 2001 - 2003
Skills
.NET, C#, Microsoft SQL Server, Microsoft CRM, VB.NET, XML:, CSS, HTML 5, JQuery, JavaScript, Microsoft Access, Crystal Reports, SSRS, BIDS, VBA, Software Development, SQL, CRM, Access, XML, Databases, Business Analysis, SDLC
Education
ECPI 1999 — 2000
Associate's Degree, Computer Science, 3.75
ECPI University 1999 — 2000
Associate's degree, Computer Programming
Faneuil Inc February 2014 - Present
Carolina Sunrock LLC July 2013 - October 2013
Skills
Employee Benefits, Recruiting, Customer Service, Leadership, Management, Strategic Planning, Public Speaking, Team Building, Employee Training, Process Improvement, Insurance
Education
Capella University 2007 — 2011
Masters, Human Resources
Mount Olive College 2004 — 2006
Bachelor, Business
Northern Vance High School
InfoCision Management Corporation July 2007 - Present
Infocision Management Corp January 2007 - Present
ATT/Cingular Wireless June 2000 - August 2008
Cingular Wireless/Staffmark January 2001 - January 2004
Faneuil Inc March 1999 - May 1999
Faneuil Inc September 1995 - May 1999
Faneuil Inc February 1997 - March 1999
Faneuil Inc May 1995 - February 1997
Skills
Recruiting, Team Building, Performance Management, Employee Relations, Call Centers, Customer Retention, Interviews, Policy, Human Resources, Onboarding, Employee Engagement
Education
Mountwest Community and Technical College
Associates Paralegal Studies, Legal Assistant/Paralegal
Ohio University 1994 — 1998
Bachelor's degree, Communication and Media Studies
Faneuil, Inc January 2008 - Present
Skills
Call Centers, Service Delivery, Customer Experience, Customer Satisfaction, Workforce Management, Contact Centers, Human Resources
Education
LIU Brooklyn 1977 — 1982
Bachelor of Science, Business Management
Brooklyn Technical High School 1973 — 1977
Faneuil Inc October 2012 - Present
United States Postal Service March 2012 - September 2012
StarTek January 2005 - February 2012
Papa Johns August 2003 - December 2004
Circuit City August 2002 - July 2003
Skills
Microsoft Office, Customer Service, Troubleshooting, Time Management, Sales, Call Centers, Team Building, Invoicing, Customer Satisfaction, Data Entry, Computer Hardware, Outlook, Windows 7, Software Documentation, Training
Education
Iowa State University 2000 — 2001
General Studies
Faneuil Inc November 2014 - Present
Healthcare System August 2008 - October 2012
Healthcare System June 1998 - October 2012
Eastern Telecommunications 1995 - 1997
Eastern Telecommunications 1995 - 1997
Skills
Team Building, Training, PowerPoint, Microsoft Excel, Recruiting, Project Management, Payroll Processing, Human Resources, Financial Analysis, Troubleshooting
Education
Averett University
BA, Business Administration and Management, General
Fashion Institute of Technology
Associate of Arts and Sciences (A.A.S.), Fashion Buying & Merchandising
Public Partnership LLC January 2012 - March 2013
Faneuil Inc July 2012 - January 2013
Telvista Inc. July 2011 - February 2012
Bojangles' Restaurants, Inc. October 2007 - January 2008
Skills
Customer Service, Food & Beverage, Hospice, Computers, Call Center
Education
Danville Community College
Faneuil Inc July 2009 - July 2010
URS May 2008 - July 2009
WGI March 2004 - May 2008
Barton Protective Services June 2002 - March 2004
Skills
Data Entry, Micro Soft word, Micro Soft excel, Payroll, Cash Handling Experience, Employee Management, Staff Supervision
Education
New Professions Technical Institute 2002 — 2002
New Professions Technical Institute 2002 — 2002
New Professions Technical Institute
New Professions Technical Institute
Montour High School 1976 — 1977
Diploma
Montour High School
Diploma
BYU-Idaho May 2015 - Present
Faneuil Inc February 2014 - December 2014
Dominion April 2013 - September 2013
Melaleuca:The Wellness Company July 2012 - January 2013
BYU-Idaho April 2010 - July 2010
Telvista Inc. November 2006 - December 2008
Skills
Programming, Customer Service, Windows, Linux, Ubuntu, RedHat, Microsoft Office, Databases, MySQL, Web Development, C++, Active Directory, Windows 7, Troubleshooting, Servers, Antivirus, Scripting, HTML, Networking, Java, Computer Hardware
Education
Brigham Young University - Idaho 2009 — 2016
Bachelor of Science (BS), Computer Science
Danville Community College 2006 — 2008
Science
Walmart February 2012 - Present
Miami herald October 2009 - June 2011
Faneuil Inc January 2000 - September 2009
Skills
Social Media, Advertising, Microsoft Office
Education
Florida Technical College 2012 — 2013
Associate's degree, Network and System Administration/Administrator
Faneuil Inc April 2014 - February 2015
Stinger Ghaffarian Technologies (SGT) 2014 - 2014
Stinger Ghaffarian Technologies (SGT) 2014 - 2014
Skills
Management, Research, Customer Service, Leadership, Strategic Planning, Project Management, Process Improvement, Team Leadership, Windows, Business Analysis, Analysis, ADO.NET, VB.NET, ASP.NET, ASP, E-commerce, VSS, Agile Methodologies, Visio, Software Project..., Software Development, Microsoft SQL Server, Requirements Analysis, HTML, SDLC, Microsoft Excel, Access, Java, SQL, Databases, Software Documentation, Integration, Cloud Computing, Testing, Teaching, Data Analysis, CRM, Salesforce.com, Business Development, Oracle, C#, Visual Studio, Entity Framework, ASP.NET MVC, MVC scaffolding, Entity Data Modeling, C#.NET, T-SQL, IIS, Database Design
Education
Saint Leo University 2010 — 2012
Bachelor of Science (BS), Computer Information systems
Grand Canyon University
The University of Kansas October 2013 - Present
University of Kansas June 2013 - October 2013
Faneuil Inc May 2009 - January 2013
Scantron June 2007 - May 2009
Scantron October 2004 - June 2008
Pearson plc June 2004 - October 2004
NCS Pearson December 2001 - June 2004
NCS Pearson July 2000 - December 2001
NCS Pearson June 1999 - July 2000
NCS Pearson November 1998 - June 1999
Skills
Quality Assurance, Process Improvement, Software Documentation, SDLC, Program Management, Software Development, Business Process, Vendor Management, Customer Service, Training, Project Planning, Business Analysis, Management, Risk Management, PMP, Software Project...
Education
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Baker University
Bachelor's degree, Business Information Systems
Faneuil Inc July 2014 - Present
Family Dollar December 2013 - July 2014
Pregnancy Care Center of MHC, Inc. October 2011 - December 2012
Skills
Quickbooks, Microsoft Office, MailChimp, Peachtree, Sales, Customer Service, Public Speaking, Cash Register, Organization, American Sign Language, Friendly Personality
Education
Danville Community College 2006 — 2010
Career Studies Certificate, Weekend Educational Interpreter Training
New River Community College 2003 — 2006
None, Sign Language Interpretation and Translation
Faneuil Inc February 2013 - Present
Skills
Fine Art, Customer Service, Creative Writing, Idea Generation, Color Schemes, Color Renderings, Social Skills, Painting, Drawing, Hand Drafting, Ceramic Sculpture, Murals, Abstract Paintings, T-shirt Graphics
Education
Full Sail University 2013 — 2015
Bachelor of Science (BS), Graphic Design
Faneuil Inc January 2015 - Present
Education
Heald College 2011 — 2013
Associate's degree, Medical Billing and Coding
Heald College-Rancho Cordova 2011 — 2013
Associate of Science (A.S.), Medical Billing and Coding
Mattia College August 2014 - Present
Corinthian Colleges, Inc. October 2013 - Present
BrandsMart USA August 2009 - June 2011
Faneuil Inc September 2007 - August 2009
Convergys August 2000 - September 2007
PRC, LLC August 1997 - August 2000
Skills
Recruiting, Personnel Management, Talent Acquisition
Education
Florida International University - College of Business
La Salle High School
Faneuil Inc April 2013 - Present
Education
Florida National University 2010 — 2012
Faneuil Inc March 2010 - Present
TransCore July 2006 - March 2010
CBIZ October 2000 - June 2006
Skills
Contact Centers and..., Business Rules and..., Special Project..., Implementing..., Operational..., Operational and..., Strategic Planning, Training & Development, HR Processes, Staffing and Workforce..., Electronic Toll..., Experience in Payroll..., Quality Control, Quality Assurance, Toll Operations, PCI Compliance/Credit..., Oral and Visual..., Management, Operations Management
Education
Virginia Polytechnic Institute and State University 1995 — 1998
Bachelor's degree, History
Dabney S Lancaster Community College 1993 — 1995
General Studies