Fairmont Hotels & Resorts
Industry: Hotel company
DescriptionFairmont Hotels & Resorts is a chain of luxury hotels headquartered in Toronto, Ontario, and is owned by AccorHotels since 2016. Fairmont Hotels & Resorts was created in 2001 following the merger of Canadian Pacific Hotels and Resorts and Fairmont Hotels. Parent organization: AccorHotels Headquarters: Toronto, Canada Founded: 1907 CEO: William R. Fatt (1 Oct 2001–) Subsidiaries: Swissôtel, Fairmont Royal Pavilion, Founders: Theresa Fair Oelrichs, Virginia Fair Vanderbilt
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Fairmont Hotels & Resorts Employees
Hotel 1000 July 2015 - Present
Fairmont Hotels & Resorts June 2014 - June 2015
Hotel Nikko San Francisco January 2014 - June 2014
Hyatt Hotels Corporation June 2013 - January 2014
Hospitality & Tourism Management Student Association August 2012 - May 2013
ANdAZ April 2011 - May 2013
Kings Inn Hotel San Diego December 2010 - April 2011
Skills
Hospitality, Front Office, Hotels, Property Management..., Customer Service, Micros, Building Relationships, Team Building, Opera, Reserve, Social Networking, Hospitality Management, Hospitality Industry, Leadership, Public Relations, Management, Food & Beverage, Rooms Division, Guest Service Management, Concierge Services, Guest Recovery, Inventory Management, PowerPoint, MICROS
Education
San Diego State University-California State University 2008 — 2013
Bachelor's degree
Jewish Community High School of the Bay 2003 — 2007
Wyndham Worldwide May 2015 - Present
Fairmont San Jose June 2014 - May 2015
Fairmont Hotels & Resorts February 2013 - June 2014
Fairmont Hotels & Resorts July 2011 - February 2013
Fairmont Hotels and Resorts July 2010 - August 2011
Skills
Micros, Hospitality Management, Hotels, Food & Beverage, Hospitality Industry, Front Office, Employee Training, Leadership, Customer Satisfaction, Resorts, Rooms Division, Hotel Management, Pre-opening, Banquets, Hospitality, Revenue Analysis, MICROS
Education
San Jose State University
Bachelor's degree, Hospitality Managment
Fairmont Hotels & Resorts June 2015 - Present
Fairmont Hotels & Resorts September 2014 - June 2015
Courtyard by Marriott January 2014 - June 2014
Bloomingdale's November 2013 - January 2014
Walt Disney World January 2013 - May 2013
CVS Caremark Corporation August 2010 - January 2013
Purdue University Calumet August 2012 - December 2012
Horseshoe Casino June 2008 - August 2010
BCBG/MAX AZARIA August 2006 - September 2007
Skills
Customer Service, Retail, Hospitality, Casino Gaming, Internet, Food & Beverage, Secret Shopping, Leadership, Language Teaching, Themed Entertainment, Travel Planning, Teaching English as a..., Microsoft Office, Communication Skills, Teamwork, Typing, Leisure Travel, Travel Arrangements, Customer Satisfaction, Communication, Microsoft Word, Microsoft Excel
Education
Purdue University Calumet 2010 — 2014
Bachelor of Science (B.S.), Hospitality and Tourism Management
Burlingame Country Club July 2014 - Present
The BoardRoom 2000 - Present
CMAA January 1996 - Present
Milwaukee Country Club January 2006 - June 2014
Yoga One studio May 2012 - May 2014
Wisconsin Restaurant Association 2009 - April 2014
Broadmoor Golf Club 2004 - 2006
Brynwood Country Club 1999 - 2004
Twin Orchard Country Club December 1994 - December 1999
Fairmont Hotels & Resorts 1990 - 1994
Skills
Leadership Development, Team Building, Teaching, Golf, Restaurants, Hospitality, Hotels, Hospitality Industry, Public Relations, Event Management, PowerPoint, Event Planning, Banquets, Food & Beverage, Menu Development, Hospitality Management, Social Media Marketing, Wine, Training, Operations Management, Income Statement, Resorts, Social Networking, Catering, Social Media, Customer Service, Budgets, Food, Club, Management, Recruiting, Public Speaking, Restaurant Management, Leadership, Hiring, Strategy, Culinary Skills, Time Management, Hotel Management, Human Resources, Marketing, Fine Dining, Inventory Management, Coaching, Golf Courses, Tourism, Employee Training, Corporate Events, Meeting Planning, Sales
Education
CMAA National HQ 2000 — 2006
CCE - Certified Chief Executive by the Club Managers Association of America, Hospitality
CMAA National HQ 1996 — 2001
CCM, Certified Club Manager by the Club Managers Association of America
Santa Rosa Junior College 1980 — 1982
Hospitality
Fairmont Hotels & Resorts January 2014 - Present
Fairmont Hotels & Resorts June 2012 - Present
Maggiano's Little Italy August 2011 - May 2012
LB Steak February 2010 - May 2012
California Cafe 2009 - 2010
Maggiano's Little Italy August 2006 - April 2009
Skills
Hospitality, Sales Growth, Food & Beverage, Menu Development, Catering, Hiring Personnel, Schedule Control, Training and..., Union Experience, Restaurant Management, Banquets, Wine, Food, Fine Dining, Restaurants, Pianist, Relationship-builder..., Micros, Cuisine, Training, Hiring, MICROS
Education
San Jose State University 2005 — 2010
Bachelor of Arts, English Literature
Air Canada November 2013 - Present
Air Canada February 2012 - Present
Air Canada November 2009 - February 2012
The Fairmont Olympic Hotel April 2008 - November 2009
The Fairmont Waterfront April 2007 - April 2008
The Fairmont Vancouver Airport April 2004 - April 2007
Earl's Willow Park Restaurant August 1997 - April 2004
Fairmont Hotels & Resorts April 2003 - October 2003
Skills
Revenue Management, Guest Service, Hotels, Pre-opening, Food & Beverage, Airline Management, Airlines, Customer Service, Front Office, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Leadership, Management, Operations Management, Resorts, Revenue Analysis, Sales, Team Building, Tourism, Yield Management
Education
Southern Alberta Institute of Technology 2002 — 2004
C + C Hospitality January 2015 - Present
Fairmont Hotels & Resorts 2011 - 2015
Skills
Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Event Planning, New Business Development, Social Media, Sales Management, Account Management, Marketing, Marketing Strategy, Hospitality, Event Management, Customer Satisfaction
Education
Texas A&M University-Commerce
Fairmont Hotels & Resorts September 2014 - Present
Fairmont Hotels & Resorts January 2013 - September 2014
Red Lobster January 2012 - December 2012
Twin Pines Cooperative August 2009 - December 2012
CERIAS (Center for Education and Research in Information Assurance and Security) January 2009 - December 2012
Shangri-La Hotels and Resorts May 2011 - November 2011
Eagle Harbor - Hampton Golf May 2010 - August 2010
Skills
Opera, Microsoft Office, Mac OS, Windows OS, Hospitality Management, Guest Satisfaction, iPhone
Education
Purdue University 2008 — 2012
Bachelor of Science, Hospitality and Tourism Management, Spanish, International Studies
Universitat d'Alacant / Universidad de Alicante 2009 — 2009
Spanish
MCR Development July 2015 - Present
White Lodging Services May 2014 - June 2015
White Lodging Services August 2013 - May 2014
Winegardener and Hammons August 2011 - September 2013
Sheraton September 2010 - September 2011
Fairmont Hotels & Resorts May 2008 - August 2010
Skills
Hospitality Management, Hotel Management, Food, Hospitality, Hospitality Industry, Training, Food, Hotels, Resorts, Restaurants, Revenue Analysis, Rooms Division, MICROS
Education
Purdue University 2003 — 2008
Bachelor of Science, Hospitality Tourism Management
Colliers International-Canada May 2006 - Present
Delta Hotels September 2003 - June 2006
Fairmont Hotels & Resorts December 1999 - September 2003
Skills
Project Management, Contract Management, Construction, Budgets, Negotiation, Strategic Planning, Construction Management, Business Strategy, Contract Negotiation, New Business Development, Team Building, Sustainability, Sales Management, Microsoft Office, Project Planning, Sales, Process Scheduler
Education
The University of Hong Kong 1980 — 1983
Bachelor of Science (B.Sc.)-Engineering, Industrial Engineering
The Hong Kong Polytechnic University 1975 — 1978
HIgher Diploma in Electrical Engineering and UK CEI part II, Electrical Power Engineering
Fairmont Hotels & Resorts September 2015 - Present
The Fairmont San Jose October 2013 - Present
The Fairmont San Jose March 2013 - October 2013
The Fairmont San Jose November 2012 - March 2013
Caitlin Arnold Weddings and Events April 2012 - December 2012
San Jose Convention & Visitors Bureau May 2012 - August 2012
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Event Planning, Hospitality, Teamwork, Social Media, Event Management, Food & Beverage, Time Management, Public Speaking, Hospitality Management, Leadership
Education
San Jose State University
Bachelor of Science (BS), Hospitality Administration/Management
Harry Rosen October 2012 - Present
Radisson Hotels January 2012 - September 2012
Delta Air Lines June 2011 - December 2011
Fairmont Hotels & Resorts January 2008 - April 2011
Fairmont Hotels & Resorts March 2002 - January 2008
Skills
Tourism, Revenue Management, Hospitality Industry, Hotels, Hospitality Management, Guest Service Management, Hotel Management, Customer Service, Event Management, Food, Hospitality, Revenue Analysis, Rooms Division, Sales, Front Office
Education
Red River College 1989 — 1991
Diploma, Hotel and Restaurant Administration
Fairmont Hotels & Resorts November 2014 - Present
Fairmont Hotels & Resorts April 2014 - January 2015
Tully's Coffee November 2009 - March 2014
Skills
Customer Service, Problem Solving, People-oriented, Hospitality, Multi Tasking, Experience Working with..., Leadership, Efficent, Challenge Driven, Self-starter, Microsoft Word, Microsoft Office
Education
Seattle Pacific University 2014 — 2017
Bachelor of Science (BS), Registered Nursing/Registered Nurse, 3.9
Shoreline Community College 2010 — 2014
Associate of Arts (A.A.), Associate's Degree in Arts - Pre-Nursing, 3.6 GPA
SMG-Mccormickplace September 2011 - April 2015
Grand Hyatt Washington, DC January 2010 - June 2011
Renaissance Chicago O'Hare 2005 - 2007
Park Hyatt Chicago August 2003 - June 2006
Swiss Hotel-Chicago, Il August 2002 - August 2003
Navy Pier convention ctr February 1994 - August 2002
Fairmont Hotels & Resorts August 1989 - January 1994
Skills
Food and Beverage..., Training, Food & Beverage, Hospitality Industry, Hospitality Management, Hospitality, Banquets, Micros, Pre-opening, Restaurants, Fine Dining, Restaurant Management, Meeting Planning, Food Service, Wine, Event Management, Convention Services, Delphi, Hiring, Food, Bartending, Event Planning, Customer Satisfaction, Hotels, Hotel Management, Catering
Education
Roosevelt University 1988 — 1988
High School Diploma, General Education Certificate (G.E.D), N/A
Heart Academy 1975 — 1977
Certificate in food and beverage services, Hospitality and Recreation Marketing Operations, Certificate
Grange Hill HS 1969 — 1975
HS Diploma, General Certification of Education, History and English O' Level cambridge, 10th Grade
Enterprise Events Group October 2014 - Present
Fairmont Hotels & Resorts February 2014 - May 2014
Hilton Worldwide June 2012 - August 2012
Christ United Presbyterian Church June 2010 - August 2011
Skills
PowerPoint, Leadership, Process Scheduler, Management, Time Management, Microsoft Office, Customer Service, Event Planning, Microsoft Excel
Education
San Jose State University 2009 — 2014
Bachelor's Degree, Hospitality Management
Stars Model Management November 2010 - February 2015
San Jose State University January 2008 - December 2010
Fairmont Hotels & Resorts May 2008 - January 2009
Skills
Runway, Fashion Shows, Model Casting, Print, Broadcast Television, Social Media, Blogging, Final Cut Studio, iMovie, Entertainment, Event Planning, Fashion Photography, Microsoft Office, Microsoft Excel, Microsoft Word, CDS, Outlook, Public Relations
Education
San Jose State University 2006 — 2010
B.A. Broadcast Journalism, Broadcast Journalism & Hospitality Management
Fairmont Hotels & Resorts April 2014 - Present
Crowne Plaza Dallas Near the Galleria! January 2013 - April 2014
Crowne Plaza Houston Galleria Area October 2011 - January 2013
DoubleTree by Hilton DFW Airport North December 2010 - October 2011
Tog Hotels October 2007 - December 2010
Compass Group North America 2005 - 2007
Great Performances 2002 - 2005
Skills
Sales Management, Event Management, Convention Services, Weddings, Catering, Customer Service, Hospitality Management, Restaurants, Hospitality, Fine Dining, Meeting Planning, Sales, Wedding Planning, Front Office, Trade Shows, Food & Beverage, Corporate Events, Resorts, Receptions, Menu Development, Hotel Management, Event Planning, Banquets, Hospitality Industry, Certified Meeting..., Hotels, Culinary Skills, Pre-opening, Food, Hotel Booking, Parties, Opening Hotels, Private Events, Lodging, Guest Service Management, Delphi, Menu Costing, Pre-opening experience, Property Management..., Hotel Administration, F&B Management, Coordinating Events, F&B Operations, Cooking, OnQ, Yield Management, Revenue Analysis
Education
Samford University 1986 — 1990
Theatre, Speech, Communication and Theatre
Fairmont Waterfront February 2015 - Present
The Fairmont Royal York September 2013 - February 2015
Fairmont Mount Kenya Safari Club March 2014 - March 2014
Fairmont Hotels & Resorts February 2012 - August 2013
Fairmont Hotels & Resorts June 2010 - February 2012
Quintessentially March 2008 - September 2009
Spence Diamonds August 2006 - September 2007
Skills
Photoshop, Illustrator, Microsoft Office, Opera, Fine Art, Photography, Printmaking, Front Office, Rooms Division, Hotels, Hotel Management, Hospitality, Hospitality Management, Luxury, Concierge Services, Fashion, Event Management, Public Relations, Marketing Communications, Customer Service, Social Media, Food & Beverage, Resorts, Hospitality Industry, Banquets, Event Planning, Tourism
Education
RMIT University 2002 — 2004
Bachelor of Art, Fine Arts, High Distinction
St. Cuthbert's College 1999 — 1999
Busary, Printmaking, Economics, Design, Year 13
Hong Kong Island School 1993 — 1998
Secondary School, English, Calculas, Satistics, Design Communication, Geography, Social Studies, Putonghua
Dallas Convention & Visitors Bureau April 2015 - Present
Rodan + Fields February 2015 - Present
Fairmont Hotels & Resorts July 2013 - March 2015
Dallas Convention & Visitors Bureau January 2013 - June 2013
The Westin City Center, Dallas (Starwood Hotels & Resorts Worldwide) October 2009 - January 2011
The Westin Galleria, Dallas (Starwood Hotels & Resorts) 2007 - November 2009
Skills
Sales, Customer Service, Marketing, Leadership, Management, Hotels, Sales Management, Social Media Marketing, Negotiation, Hospitality, Tourism, Restaurants, Food & Beverage, Event Management, Event Planning, Hospitality Management, Social Media, Catering, Hotel Management, Resorts, Hospitality Industry, Front Office
Education
Stephen F. Austin State University 2002 — 2007
Bachelor's, Hospitality
Fairmont Hotels & Resorts March 2015 - Present
Hatch Canada September 2014 - December 2014
Skills
Social Media, Social Networking, Research, Public Speaking, Customer Service, Analysis, Teamwork, Time Management, Design Consulting, Sourcing, Project Management, Team Building, Advertising, Import Logistics, Purchasing, HTML 5, CSS3, JavaScript, Java, C++, ASP.NET, C#, SQL, PHP, Perl, PL/SQL
Education
Seneca College of Applied Arts and Technology 2012 — 2015
Advanced Diploma, Computer Programming and Analysis
York University 2005 — 2011
Bachelor of Arts (B.A.), Political Science
Universal Orlando February 1989 - Present
Hyatt Hotels Corporation 1982 - 1988
Fairmont Hotels & Resorts August 1979 - January 1982
Skills
Hospitality, Hotels, Event Management, Hospitality Management, Hospitality Industry, Event Planning, Food & Beverage, Tourism, Budgets, Resorts
Education
The Culinary Institute of America 1972 — 1974
Associate's degree
Highland Highschool, Highland, NY 1968 — 1972
Fairmont Hotels & Resorts July 2015 - Present
The Sweet Lobby June 2014 - July 2015
Ashley Tutors November 2012 - June 2015
Komi / Little Serow November 2011 - May 2014
Hotel Manisses May 2011 - September 2012
Apple Pie Bakery Café at The Culinary Institute of America September 2009 - April 2011
Atlantic Inn May 2010 - September 2010
Bodo's Bagel Bakery June 2007 - August 2009
Hardware Store Restaurant March 2005 - December 2006
Skills
Culinary Skills, Event Planning, Hospitality Management, Food & Beverage, Restaurants, Cooking, Banquets, Hospitality Industry, Food, Hotels, Menu Development, Fine Dining, Food Preparation, Hospitality, Catering, Wine, Food Safety, Restaurant Management, Bakery, Food Service, Cuisine, Sanitation, ServSafe, Wine Tasting
Education
Culinary Institute of America 2009 — 2011
Associate of Occupational Studies, Culinary
University of Virginia
Bachelor of Arts, Biology
Self-employed July 2007 - Present
Fairmont Hotels & Resorts 2002 - 2004
Four Seasons Hotels and Resorts 1997 - 1999
Spa Csaba 1995 - 1997
Manele Bay Hotel 1991 - 1995
Skills
Spa, Event Management
Education
State University of New York College at Brockport 1975 — 1979
Bachelor of Applied Science (BASc), Health and Physical Education/Fitness
Hayfield Secondary School Alexandria, Virginia 1973 — 1975
AHMRT September 2015 - Present
Fairmont Hotels & Resorts June 2014 - January 2015
Portland State University March 2013 - June 2014
Business Oregon June 2013 - August 2013
Private November 2012 - July 2013
Skills
Customer Service, Project Management, Research, Microsoft Excel, Teaching, Microsoft Word, PowerPoint, Critical Thinking, Leadership, Teamwork, Time Management, Hospitality, Travel Planning
Education
Portland State University 2010 — 2014
Bachelor of Arts (BA), International Relations and Affairs, 3.8 on 4.0 scale
Fairmont Hotels & Resorts June 2013 - Present
Fairmont Hotels & Resorts January 2013 - July 2013
Fairmont Hotels and Resorts November 2012 - January 2013
Fairmont Hotels and Resorts April 2011 - November 2012
Fairmont Hotels and Resorts June 2012 - October 2012
Fairmont Hotels and Resorts January 2012 - June 2012
Fairmont Hotels and Resorts April 2011 - January 2012
Transat December 2010 - April 2011
Whole Foods Market Toronto Yorkville November 2009 - December 2010
Ryerson University April 2010 - August 2010
Skills
Microsoft Office, Property Management, Staff Development, Web Applications, French, Adobe Acrobat, Hospitality, Hotels, Customer Service, Guest Recovery, Problem Solving, Process Improvement, Information Technology, Windows 7, Android, CompTIA A+ Certification, Computer Hardware, Networking, Team Management, Watson, Operational Efficiency, Big-picture Thinking, Front Office, Housekeeping, Coaching Staff, High Pressure..., Colleague Development, Project Coordination, Context, Intuition, Microsoft Publisher, Resorts, Tourism, Opera, Leadership
Education
Ryerson University 2006 — 2010
Bachelor of Commerce, Hospitality and Tourism Managment
MGCI 2002 — 2006
Diploma
Net+ College of Information Technology 2001 — 2002
Certificate, PC Software and Hardware Repair
Whiznet 1999 — 2000
Partial Completion, Website Construction
Dale Carnegie
Dale Carnegie
Arizona Grand Resort & Spa June 2014 - Present
Arizona Grand Resort June 2014 - June 2015
Renegade by MOD June 2013 - March 2014
Fairmont Hotels & Resorts October 2012 - July 2013
Fairmont Hotels and Resorts 2012 - January 2013
Fairmont Hotels and Resorts March 2012 - November 2012
Sheraton July 2010 - March 2012
Sheraton Wild Horse Pass Resort July 2010 - March 2012
Phatty Productions LLC. January 2009 - March 2012
Cave Creek Coffee Co February 2008 - August 2010
Skills
Hotel Management, Banquets, Hospitality, Hotels, Food, Restaurants, Hospitality Management, Hospitality Industry, Resorts, Front Office, Pre-opening, Customer Satisfaction, Budgets, Catering, Purchasing, Hotel Booking, Event Planning, Yield Management, Micros, Food & Beverage, Property Management..., Customer Service, Convention Services, Fine Dining, Rooms Division, Revenue Analysis, Restaurant Management, Tourism, Meeting Planning, Wine, Menu Development, Culinary Skills
Education
Scottsdale Community College 1996 — 2000
Fire Science
Scottsdale Community College
The RiverStone Group April 2012 - Present
C&S Wholesale Grocers May 2002 - April 2012
County of Santa Clara September 2001 - May 2002
Excite@Home August 1998 - September 2001
Adobe Systems February 1995 - August 1998
Fairmont Hotels & Resorts March 1994 - September 1994
Four Seasons Hotels and Resorts February 1991 - March 1994
Harbor Restaurant 1989 - 1991
Skills
Oracle, Disaster Recovery, Business Intelligence, SOA, SQL, Solaris, Enterprise Architecture, Perl, PHP, Web Development
Education
Santa Barbara City College 1991 — 1993
Business Administration
Facebook November 2013 - Present
Facebook April 2013 - Present
Fairmont Hotels & Resorts December 2011 - April 2013
Fairmont Hotels & Resorts April 2011 - December 2011
Room 77 September 2010 - April 2011
Nor1 June 2010 - August 2010
Skills
Hospitality, Hotels, Hospitality Management, Hospitality Industry, Front Office, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Start-ups, Employee Training, Team Leadership, ADP Payroll, Program Management, Customer Service, Training, Management, Time Management, Hotel Management, Recruiting, Resorts, Social Media, Sales, Event Planning
Education
San Jose State University 2009 — 2011
B.S., Hospitality, Tourism and Event Management
Solano Community College 2006 — 2008
A.A; A.S, Liberal Arts; Business
Durham College September 2013 - Present
Fairmont Hotels & Resorts March 2009 - August 2013
Nice Bistro February 2008 - September 2008
Hot Rocks Creative Diner January 2007 - February 2008
The Fairmont Banff Springs April 2003 - January 2007
Skills
Pre-opening, Menu Development, Banquets, Restaurants, Fine Dining, Food & Beverage, Culinary Skills, Catering, Hospitality Management, Hospitality, Hotels, Cuisine, Hospitality Industry, Food, Restaurant Management, Recipes, Food Safety, food standards, Food Preparation, Food Additives, Culinary Education, Culinary Management, Supply Ordering, French, Quality Assurance, Food Chemistry
Education
Southern Alberta Institute of Technology 2004 — 2007
Chef Red Seal, Culinary Arts/Chef Training
St. Clair College 2001 — 2002
Chef Training Certificate, Culinary Arts/Chef Training
City + Sky July 2014 - Present
francisco + co July 2010 - Present
Where Wear in the City December 2009 - Present
MEDHOST April 2010 - July 2011
Osyris Medical USA April 2006 - December 2009
Fairmont Hotels & Resorts 2003 - 2006
SportsCare USA January 2002 - August 2003
Skills
Event Management, Marketing Communications, Public Relations, Trade Shows, Website Management, Event Planning, B2B, SEO, Brand Development, Online Marketing, B2C, Email Marketing, Social Media, Affiliate Marketing, Social Media Marketing, Blogging, Integrated Marketing, Lead Generation, Hospitality, Promotions, Digital Marketing, Advertising, Direct Marketing, SEM, Marketing Management, Marketing Strategy, Copywriting, Facebook, Social Networking, Press Releases, Event Marketing, Media Relations, Corporate Communications, Leadership, Strategy, Sales, Webmaster Services, Fashion
Education
The University of Dallas 2006 — 2009
MBA, Marketing
Stephen F. Austin State University 1999 — 2001
Bachelor of Science, Hospitality Administration
General Motors July 2014 - Present
The Reynolds and Reynolds Company February 2014 - July 2014
Fairmont Hotels & Resorts April 2013 - December 2013
Canadian Island June 2012 - August 2012
TD May 2010 - August 2012
Queen's Advancing Canadian Entrepreneurship November 2010 - September 2011
Queen's Commerce Masters January 2010 - September 2010
Queen's Advancing Canadian Entrepreneurship November 2009 - September 2010
Deer Creek Golf & Banquet Facility April 2005 - September 2010
Spencer For Hire Interior Car Detailing March 2001 - September 2010
Skills
Event Management, Leadership, Marketing, Sales, Public Speaking, CRM, Teamwork, Microsoft Excel, Team Leadership, Microsoft Office, Customer Service, PowerPoint, Social Media, Retail, Time Management, Management
Education
Queen's University 2008 — 2012
Honours Business, Sales and Marketing Operations
All Saints Secondary 2004 — 2008
Ontario High School Diploma, Business/Commerce, General
FRHI Hotels & Resorts April 2013 - Present
Fairmont Raffles Hotels International July 2008 - April 2013
Fairmont Hotels & Resorts 2005 - 2008
Delta Hotels May 1997 - January 2005
Skills
MICROS, Hyperion HFM, Hyperion Planning, Oracle HR, Opera, Varicent, Hotel Management, Opening Hotels, SAS, Informatica, Project Management, Project Planning, Strategic Planning, IT Business Strategy, Distribution, Reservations, Front Office
Education
Ryerson University 1995 — 1998
B. Comm, Hospitality and Tourism
Western University 1989 — 1992
Biology
RBC November 2014 - Present
RBC January 2012 - November 2014
BDC June 2009 - December 2011
Fairmont Hotels & Resorts May 2007 - October 2008
Skills
Credit Analysis, Due Diligence, Credit, Loans, Financial Risk, Mergers & Acquisitions, Strategy, Cash Management, Finance, Financial Services, Portfolio Management, Management, Underwriting, Accounting, Credit Risk, Real Estate, Financial Modeling, Corporate Finance, Strategic Financial..., Commercial Banking, Commercial Lending
Education
Ryerson University 2003 — 2007
Bachelor’s Degree, Business/Commerce, General, 4.188
Certified Management Accountants of Ontario 2010 — 2012
CMA, Strategic Management Accounting
The Marquee Group 2014 — 2014
Building a Financial Model (of a Company)/DCF Valuation Analysis
The Langham Chicago May 2014 - Present
Fairmont Hotels & Resorts March 2013 - May 2014
Fairmont Chicago, Millennium Park October 2010 - May 2014
Fairmont Chicago, Millennium Park November 2008 - October 2009
Fairmont Chicago, Millennium Park May 2008 - November 2008
Westin River North May 2008 - August 2008
Residence Inn by Marriott Warrenvile May 2007 - August 2007
Skills
Hospitality Management, Hospitality Industry, Hotel Management, Hotels, Front Office, Revenue Analysis, Hospitality, Micros, Food & Beverage, Tourism, Event Management, Event Planning, Property Management..., Customer Service, Rooms Division, Corporate Events, Budgets, Restaurants, Time Management, Sales Process, Marketing
Education
Purdue University 2005 — 2009
Hospitality and Tourism Management, Hospitality Administration/Management
Benchmark Resorts & Hotels February 2015 - Present
Benchmark Resorts & Hotels July 2013 - February 2015
Benchmark Resorts & Hotels December 2011 - July 2013
Fairmont Hotels & Resorts September 2011 - December 2011
Eagle Golf January 2011 - September 2011
Great Wolf Lodge October 2009 - January 2011
Great Wolf Lodge October 2008 - October 2009
Great Wolf Lodge October 2007 - October 2008
Colters Bbq March 2004 - October 2007
Skills
Microsoft Office, Management, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, MICROS, Opera, EMC, Microsoft Excel, Product Ordering, Food & Beverage, Banquets, Restaurants, Hotels, Fine Dining, Food, Beverage Development, P&L Analysis, P&L Forecasting, P&L Management, Inventory Management, Inventory Control, Hospitality, Hospitality Management, Hospitality Industry
Education
Tarrant County College 2005 — 2015
Associate's Degree, Eduation
Grapevine Highschool 2001 — 2005
High School
Shangri-La Hotels and Resorts May 2015 - Present
Fairmont Hotels & Resorts November 2013 - January 2014
La Quinta June 2013 - August 2013
Education
Purdue University 2014 — 2018
Hospitality Administration/Management
Northwood high school
Couture Planet Accessories February 2008 - Present
Fairmont Hotels & Resorts August 2012 - November 2013
Fairmont Hotels and Resorts August 2007 - August 2012
Skills
Entrepreneur, Visual Merchandising, Hospitality Industry, Fashion, Art, Retail, Marketing, Sales, Customer Service, Event Planning, Event Management, Social Media Marketing, Social Media, Marketing Strategy, Team Building, Budgets, Negotiation, Marketing Communications
Education
The Fashion Institute of Technology 1982 — 1985
BS, Fashion Buying and Merchandising
SUNY Oneonta 1980 — 1984
BS, Clothing and Textiles
CGI February 2012 - Present
Northrop Grumman Corporation June 2005 - February 2012
Fairmont Hotels & Resorts October 1998 - June 2005
Skills
Talent Management, Onboarding, Employee Engagement, Employee Relations, Human Resources, Talent Acquisition, Interviews, HRIS
Education
Penn State University 1994 — 1998
Bachelor of Arts (B.A.), Journalism
Fairmont Hotels & Resorts June 2015 - Present
Fairmont Hotels & Resorts March 2014 - June 2015
Joyce Wedding Services Ltd March 2012 - October 2013
BMW Autohaus September 2011 - March 2012
Willowdale Subaru September 2008 - September 2011
Skills
Customer Service, Problem Solving, Sales Management, Sales Presentations, Project Planning, Project Management, Project Coordination, Communication Skills, Delivering Results, Dedicated Professional, Team Leadership, Proactive self-starter, Teamwork, Microsoft Office, Customer Oriented, Customer Support, Relationship Management, Meeting Planning, Training, Event Management, Communication
Education
Ryerson University 2009 — 2013
Bachelor of Commerce (B.Com.), Hospitality and Tourism Management
Wedding Planner Institute of Canada (WPIC) 2012 — 2012
Certificate in Wedding Planning and Coordination, Wedding and Event Management
SharpVue May 2015 - Present
Eagle Eye Global February 2014 - May 2015
Amalie Car Rental Inc. 1999 - 2013
Tavern on the Waterfront, St.Thomas, US Virgin Islands August 1996 - May 1999
Fairmont Hotels & Resorts May 1982 - June 1984
The Lake Placid Lodge May 1978 - June 1981
The Diplomat Hotel April 1976 - April 1978
Skills
Concept Design, Employee Training, writing operating..., Organizational..., Public Relations, Customer Service, Time Management, Highly detail oriented, Bottom Line Results, Budgets, New Business Development, Management, Negotiation, Contract Negotiation, Restaurants, Food & Beverage
Education
Queens College 1970 — 1972
Associate degree of Business Administration
Berkeley Payment Solutions September 2013 - Present
Berkeley Payment Solutions August 2011 - August 2013
American Express Canada April 2006 - July 2011
American Express May 2004 - March 2006
Canadian Tourism HR Council July 2003 - April 2004
Fairmont Hotels & Resorts 2002 - 2002
Canadian Institute of Travel Counsellors September 1999 - June 2001
Canadian Airlines May 1997 - September 1999
Carlson Marketing Group March 1995 - February 1997
Skills
Mobile Payments, Strategy, Product Development, Consulting, Partnerships, Contactless Payments, Emerging Payments, Payments, Leadership, Direct Marketing, Emerging Technologies, Financial Services, Mobile Commerce, Product Management, Credit Cards, EMV, Chip & PIN, Marketing, Communication, Relationship Management, Strategic Planning, Market Research, Electronic Payments, Payment Card Processing, Cross-functional Team..., Program Management, Cards, Integrated Marketing, Project Management, Strategic Partnerships
Education
York University - Schulich School of Business 2001 — 2003
MBA, Marketing and Strategic Management
Ryerson University 1995 — 1999
B.Com, Hospitality & Tourism Management
Fairmont Hotels & Resorts June 2014 - Present
Fairmont Hotels & Resorts February 2009 - May 2014
Fairmont Hotels & Resorts September 2001 - February 2009
Dunsmuir Lodge, BC March 1999 - September 2001
Skills
Restaurants, Hotels, Fine Dining, Culinary Skills, Cuisine, Recipes, Menu Development, Revenue Analysis, Food & Beverage, Resorts, Hotel Management, Hospitality, Restaurant Management, Hospitality Industry, Pre-opening, Banquets, beekeeping, wild food foraging, Wine Tasting
Education
Southern Alberta Institute of Technology 1989 — 1991
Professional Cooking Degree
Fairmont Hotels & Resorts November 2012 - Present
Education
Seneca College of Applied Arts and Technology 2010 — 2013
The Ritz-Carlton San Francisco November 2013 - Present
Northern California Concierge Association January 2008 - Present
Lion and Foster International July 2013 - June 2015
Renaissance Stanford Court Hotel November 1990 - June 2013
Palm Valley Country Club February 1989 - June 1990
The Ritz-Carlton Hotel Company LLC December 1987 - February 1989
Grand Champions Resort September 1986 - November 1987
Fairmont Hotels & Resorts June 1969 - June 1986
Skills
Hospitality Industry 44..., Hospitality Management, Hotels, Windows, Wordpress, Concierge Services, Employee Relations, Culinary Skills, Hospitality Industry, Hotel Management, Chef, Hospitality, Customer Service, Resorts, Restaurant Management, Training, Front Office, Leadership, Team Building, Food & Beverage, Catering, Banquets, Pre-opening, Trade Shows, Management, Time Management, Food, Rooms Division, Tourism, Meeting Planning, Property Management..., Yield Management, Lodging, Guest Service Management, Leisure, Opening Hotels
Education
San Francisco State University
Broadcast Communications
Kukui Corporation September 2015 - Present
Variphy, Inc. May 2015 - September 2015
Kukui Corporation May 2013 - November 2014
Fairmont Hotels & Resorts September 2012 - May 2013
Skills
Marketing, Social Media, Social Media Marketing, Team Building, Customer Service, Leadership, Email Marketing, Microsoft Office, Event Planning, Account Management, Online Advertising, Advertising, Marketing Strategy, Marketing Communications, Salesforce.com, Online Marketing, SEO, Social Networking, Public Relations, Google Analytics, Google Adwords, SEM, Facebook, Blogging, Lead Generation, Digital Marketing, Sales
Education
San Jose State University 2008 — 2012
Hospitality Management, Liberal Arts and Sciences/Liberal Studies
Fairmont Hotels & Resorts June 2014 - Present
Costco Wholesale January 2008 - July 2015
Cakes by Joe March 2003 - February 2011
Skills
Bread, Creativity, Communication, Culinary Skills, Event Planning, Food, Food Service, Marketing, Restaurant Management, Management, Pastry, Cake Decorating, Event Management, Leadership, Customer Service, Team Building, Social Networking
Education
Culinary Institute of America 2011 — 2013
Associate of Arts (A.O.S.), Baking and Pastry Arts/Baker/Pastry Chef
Wichita State University 2000 — 2003
Associate's degree, Graphic Design
Lanyon May 2015 - Present
Fairmont Hotels & Resorts July 2012 - May 2015
Highland Homes June 2014 - August 2014
Brookshire Grocery Company August 2011 - July 2012
Skills
Supply Chain Management, Logistics, Customer Service, Microsoft Office, Personal Finance, Facebook, Hotels, Teamwork, Team Leadership, Friendly Personality, Management, Customer Satisfaction
Education
Texas A&M University-Commerce 2015 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Texas at Dallas 2012 — 2015
Bachelor’s Degree, Business Administration and Management, General, 3.10
IT Freelancer 2003 - Present
Canonical Ltd. 2007 - 2013
EY 2006 - 2007
Fairmont Hotels & Resorts 2005 - 2006
Primitive Entertainment 2003 - 2004
Seneca College 2002 - 2003
Costa Leclerc Design Inc. 1998 - 2000
Skills
Linux, Ubuntu, Cloud Computing, Apache, Bash, Shell Scripting, Unix, System Administration, French, English, Bilingual Communications, Technical Support, Customer Support, Networking, Network Security, Linux System..., Windows System..., Quality Assurance, Project Management, Digital Media, Video Editing, Graphic Design, Web Design, HTML, HTML5, CSS, SQL, Web Content Management, WordPress, Media Production
Education
Linux Professional Institute 2011 — 2012
Engineer’s Degree, Information Technology
Seneca College of Applied Arts and Technology 2002 — 2004
Bachelor’s Degree, Digital Media & Information Technology, 4.0 GPA
CarMax May 2015 - Present
Jeff Bryner Art November 2007 - Present
Utah State University August 2014 - April 2015
St. Regis Monarch Beach July 2014 - April 2015
Fairmont Hotels & Resorts May 2014 - July 2014
Langham Hotel June 2013 - March 2014
Sofitel Chicago Water Tower July 2011 - May 2013
Millennium Knickerbocker Hotel April 2010 - July 2011
Corporate Concierge Services July 2009 - April 2010
Corporate Concierge Services July 2009 - April 2010
Skills
Hospitality, Concierge Services, Hotels, Tourism, Front Office, Hospitality Management, Hospitality Industry, Customer Service, Hiring, Training, Food & Beverage, Management, Hotel Management, Art, Resorts, Rooms Division, Recruiting, Team Building, Customer Satisfaction, Airline Management, Pre-opening, Lodging, Restaurants, Opera, Fine Dining, Leisure, Travel Planning, Travel Management, Pre-opening experience, Convention Services, Coordinating Events, Reservation, Event Planning, Employee Training, Guest Service Management, Opening Hotels, Guest Recovery, HotSOS, Higher Education..., Admissions, Trade Shows, Sales, Microsoft Office, MICROS
Education
Roosevelt University 2009 — 2011
Master's of Science, Hospitality and Tourism Management
Utah State University 1983 — 1990
BA, Liberal Arts and Sciences
hibu February 2014 - Present
OPEG,Inc July 2013 - December 2013
Microsoft July 2012 - August 2012
Fairmont Hotels & Resorts July 2011 - August 2011
The Coca-Cola Company June 2011 - August 2011
Orange Business Services June 2009 - July 2009
Disney On Ice June 2008 - August 2008
Skills
Photoshop, Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, HTML, English, Outlook, Research, Windows, Public Speaking, Strategic Planning, Editing, Advertising, Social Media, Public Relations, Marketing Strategy, Event Management, Marketing Communications, Event Planning, Social Media Marketing, Marketing, Online Advertising, Account Management, Market Research, Photography, Digital Marketing, Teamwork, Project Management, Social Networking, Team Building, Facebook, Team Leadership, Creative Writing, Web Design, CRM, Online Marketing, Time Management
Education
The American University in Cairo 2008 — 2012
Bachelor’s Degree, Digital Communication and Media/Multimedia
Narmer American College 2005 — 2008
American diploma, Liberal Arts and Sciences/Liberal Studies
Marriott International December 2013 - Present
Marriott International March 2003 - December 2013
Marriott International April 1998 - March 2003
Corporate Executive Chef August 1996 - March 1998
Fairmont Hotels & Resorts 1994 - 1996
La Quinta Resort & Club 1987 - 1994
Skills
Hospitality Management, Hotels, Wine, Food Service, Hospitality Industry, Italian cuisine, Menu Development, Pastry, Pre-opening experience, Culinary Skills, Food & Beverage, Yield Management, Revenue Analysis, Sanitation, Pre-opening, Tourism, Mediterranean, Menu Engineering, Recipes, Catering, Banquets, Cost Control, Restaurant Management, Resorts, Restaurants, Micros, Food Safety, HACCP, Customer Satisfaction, Hotel Management, Opening Hotels, Fine Dining, Gourmet, Culinary Management, Income Statement, Cooking, Hiring, Event Management, Front Office, Hospitality, Food, Cuisine, Inventory Management, Budgets, Menu Costing
Education
The Culinary Institute of America 1983 — 1984
AOS, Culinary
Towne Park August 2015 - Present
Fairmont Hotels & Resorts October 2013 - August 2015
The Resort at Pelican Hill June 2010 - October 2013
Pelican Hill June 2010 - October 2013
Power Balance August 2009 - January 2010
Pelican Hill October 2008 - February 2009
ICI Paints N.A July 2007 - July 2008
JC Resorts July 2007 - February 2008
Surf & Sand Resort and Spa July 2007 - February 2008
Montage Hotels & Resorts March 2006 - July 2007
Skills
Hospitality, Resorts, Customer Service, Hotels, Hospitality Management, Front Office, Inventory Management, Hospitality Industry, Micros, Rooms Division, Sales, Training, Public Relations, Pre-opening, Food & Beverage, Restaurants, MICROS
Education
Western Governors Uni 2012 — 2016
Business IT Management
Saddleback College 2000 — 2005
B.S, Business Administration
Capistrano Valley High School 1996 — 2000
Santa Ana College
The California Parks Company May 2014 - Present
Hotel Palomar San Francisco - A Kimpton Hotel October 2013 - June 2014
Fairmont Hotels & Resorts January 2013 - November 2013
Cova Hotel March 2012 - March 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Outlook, Budgets, Negotiation, Specialty Events, Team Leadership, Food & Beverage, Sustainability, Reservation
Education
San Francisco State University 2007 — 2011
Bachelor of Science (B.S.), Hospitality And Tourism Management
Four Points by Sheraton October 2012 - September 2013
Fairmont Hotels & Resorts March 2011 - October 2012
Sheraton Los Angeles Downtown November 2006 - December 2009
Outward Bound Adventures August 1975 - August 1975
Skills
Hospitality Industry, Hotel Management, Banquets, Restaurants, Catering, Fine Dining, Auditing, Property Management..., Rooms Division, Micros, Customer Satisfaction, MICROS, Guest Service Management, Hiring, Budgets, Opera, Training, Customer Service, Housekeeping, Yield Management
Education
Sonoma State University 1995 — 1998
MPA, Public Administration
Santa Rosa Junior College 1981 — 1985
Associate's degree, Political Science and Government
Omni Hotels January 2011 - Present
Mondrian - Morgans Hotel Group October 2007 - January 2011
Kor Hotel Group March 2004 - October 2007
Fairmont Hotels & Resorts 2002 - 2004
Island Outpost 2000 - 2001
Don Shula's Hotel & Golf Club 1997 - 1999
Skills
Hotels, Hospitality, Resorts, Hospitality Industry, Hospitality Management, Leadership, Hotel Management, New Business Development, Sales, Public Relations, Marketing, Tourism, Yield Management, Leisure, Business Travel, Event Management
Education
St. Thomas University 1992 — 1997
BA
Fairmont Hotels & Resorts June 2015 - Present
Fairmont Hotels & Resorts July 2014 - June 2015
Fairmont Hotels & Resorts August 2013 - July 2014
AskAboutTravel.com June 2012 - August 2012
Classic BMW January 2008 - August 2008
KD College Prep May 2006 - May 2008
Skills
Hospitality, Front Office, Hotels, Training, Restaurants, Sales, Customer Service, CRM, Communication, Microsoft Office, Microsoft Excel, Microsoft Word, MICROS, Social Media, Social Media Marketing, Marketing, Management, Social Networking, Team Leadership, Long-term Customer..., Team Building, Time Management
Education
Texas Tech University 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Management and Marketing
Loews Hotels June 2015 - Present
Fairmont Hotels & Resorts February 2014 - June 2015
Gansevoort Hotel Group August 2013 - December 2013
MetLife Investors October 2012 - August 2013
ACCESS Destination Services February 2011 - October 2012
The Ritz-Carlton Hotel Company, L.L.C. June 2008 - December 2010
Skills
Team Leadership, Corporate Communications, Creative Concept..., Team Building, Sales, Sales Presentations, Lead Generation, Client Relations Skills, Sales Management, Product Development, Event Planning, Tourism, Event Management, Management, Budgets, Marketing, Business Development, Hospitality Management, Contract Negotiation, Hotels, Proposal Writing, Resorts, Hotel Management
Education
University of California, Santa Barbara 2003 — 2007
BA, Global and International Studies
American University of Paris 2005 — 2005
Semester Abroad, French and International Relations
University College London, U. of London 2007 — 2007
International Relations
Fairmont Hotels & Resorts May 2015 - Present
Coyote Grill March 2012 - May 2014
Skills
Entrepreneurship, New Business Development, Customer Service, Business Development, Marketing Strategy, Business Strategy, Leadership, Management, Strategic Planning, Start-ups, Team Building
Education
Saddleback College 2014 — 2015
In progress, Business Administration and Management, General
University of Arizona 2013 — 2014
Entrepreneurship/Entrepreneurial Studies
Centrica Energy Canada April 2013 - Present
Direct Energy July 2007 - Present
Bridge Brand- A GFS Canada Company November 2005 - March 2007
Fairmont Hotels & Resorts September 1994 - November 2005
Skills
Employee Relations, Employee Engagement, Recruitment/Retention, Organizational..., Human Resources Strategy, Human Resources, Talent Management, HR Policies, HRIS, Personnel Management, Coaching, Deferred Compensation, Recruiting, Leadership Development, Leadership, Interviews, Applicant Tracking..., Labor Relations
Education
Red River College 1987 — 1989
Diploma
University of Calgary
Yonge Suites June 2010 - Present
PCMA October 2007 - December 2010
Deerhurst Resort (Atlific Hotels) December 2008 - June 2010
Vintage Hotels August 2005 - December 2008
Accor January 2005 - August 2005
Fairmont Hotels & Resorts April 2000 - January 2005
Deerhurst Resort April 1998 - April 2000
Park Hyatt 1997 - 1998
Sutton Place Hotel February 1994 - December 1997
Four Seasons Hotels and Resorts 1992 - 1997
Skills
Social Media Marketing, Sales Management, Property Management, Marketing Strategy, Online Marketing, Email Marketing, Sales Process, Pianist, Market Research, Marketing Communications, Direct Marketing, Corporate Housing, Hospitality, Salesforce.com Certified, Association, Corporate Relocation, Hotel Asset Management, Hotel Management, Opening Hotels, Contract Negotiation, Hotels, Hospitality Industry, Hospitality Management, Corporate Events, Incentives, Leadership, Meeting Planning, Event Planning, Trade Shows, Event Management, Budgets, Time Management, Revenue Analysis, Resorts, Tourism, Yield Management, Banquets, Restaurants, Food & Beverage
Education
University of Toronto 2007 — 2010
York University 2006 — 2008
University of Ottawa / Université d'Ottawa 1990 — 1992
Graduate Study
Ryerson University 1986 — 1990
B.Comm
The Royal Conservatory of Music, Toronto 1970 — 1985
Associate's Degree
SAIT April 2003 - Present
Fairmont Hotels & Resorts 1995 - 2002
Skills
Team Building, Revenue Analysis, Event Planning, Tourism, Hotels, Hotel Management, Coaching, Hospitality Management, Hospitality Industry, Teamwork, Hospitality, Event Management, Leisure, Curriculum Development, Front Office, Customer Service, Budgets, Resorts, Restaurants, Menu Development, Food & Beverage
Education
Royal Roads University 2015 — 2017
Master of Arts (MA), Tourism Management
The University of Calgary 1991 — 1996
BA, Leisure, Tourism & Society
Sait 1989 — 1991
Travel & Tourism
All-Star Preschool 2012 - Present
Fairmont Hotels & Resorts July 1996 - October 2012
Skills
Event Planning, Event Management, Hospitality, Hospitality Management, Hotels, Food, Budgets, Pre-opening, Resorts, Food & Beverage
Education
Glendale Community College 2012 — 2014
Early Childhood Education and Teaching
South Suburban College
Elementary Education and Teaching
Restaurant Associates September 2008 - Present
Sodexo Prestige February 2004 - September 2008
JAL Hotels January 1997 - August 1999
Fairmont Hotels & Resorts June 1996 - January 1997
C.T. - Restaurant Claude Troisgros March 1995 - June 1996
Hilton Worldwide February 1994 - March 1995
Skills
Sculpture, Charcuterie, Fine Dining, Wine & Spirits Industry, Bread, Pasta, Cost Management, Accounts Payable, Employee Training, Culinary Management, Culinary Education, Menu Development, Catering, Chef, Wine, Hotels, Menu Costing, Banquets, Culinary Skills, Food & Beverage, Restaurant Management, Hospitality, Food, Restaurants
Education
Culinary Institute of America 1995 — 1995
Certificate, Pastry competition and showpiece
Culinary Institute of America 1990 — 1992
Associate's degree, Culinary Arts and Related Services
Fairmont Hotels & Resorts March 2007 - Present
Bemis Landscaping August 2005 - March 2006
Blaine Convention Services February 2000 - April 2004
Skills
Customer Service, Front Office, Hospitality, Hospitality Industry, Hospitality Management, Budgets, Payroll, Hotels, Resorts
Education
Santiago Canyon College
Accounting and Business/Management
San Francisco 49ers June 2015 - Present
Pebble Beach Company 2014 - 2015
Fairmont Hotels & Resorts April 2014 - August 2014
The Old Spaghetti Factory November 2013 - April 2014
San Jose State University August 2013 - April 2014
Pebble Beach Company 2013 - 2014
Skills
Hospitality, Food, Hospitality Management, Catering, Event Management, Event Planning, Food, Food Service, Restaurants, Food & Beverage, Hospitality Industry, Banquets, Menu Development
Education
San Jose State University 2012 — 2016
Bachelor of Science (B.S.), Hospitality, Tourism, and Event Management
Systat Software Inc. July 2014 - Present
Fairmont Hotels & Resorts March 2010 - June 2014
Radisson September 2007 - January 2010
Hilton Hotels & Resorts June 2005 - September 2007
Sprint January 2002 - April 2005
Ophir RF Inc January 2000 - December 2001
Education
San Francisco State University 2002 — 2006
Bachelor's Degree, Sociology / Political Science
The Fairmont Royal York December 2014 - Present
Sam McDadi Real Estate July 2013 - May 2015
The Fairmont Banff Springs January 2014 - April 2014
Trillium Health Centre May 2013 - September 2013
Fairmont Hotels & Resorts June 2009 - May 2013
Skills
Human Resources, Hospitality, Food & Beverage, Office Administration, Employee Relations, Time Management, Recruiting, Conflict Resolution, New Hire Orientations, Interviews, Organizational..., Performance Management, Microsoft Word, Microsoft Excel, Social Media
Education
Sheridan College 2013 — 2014
Human Resource Management Certificate, Human Resources Management and Services
Wilfrid Laurier University 2005 — 2009
Bachelor of Arts (BA), Communication and Media Studies
Fairmont Hotels & Resorts June 2015 - Present
Luly Yang Couture December 2013 - June 2015
Luly Yang Couture September 2009 - December 2013
Frause March 2012 - July 2012
Oscar de la Renta June 2010 - September 2010
Yakima County June 2009 - September 2009
Career Services Center of Seattle University September 2007 - June 2009
Skills
Public Relations, Fashion, Social Media Marketing, Social Media, Event Planning, Press Releases, Facebook, Time Management, Fashion Writing, Social Networking, Fashion Shows, Wedding Planning, Weddings, Microsoft Office, SEO, Email Marketing, Project Management, Event Management, Web Content, Management, Blogging, Magazines, Fashion Marketing, Website Updating, Media Interviews, Fashion Blogging, Interviews, Digital Marketing, Digital Strategy, Fashion Styling
Education
Seattle University 2007 — 2012
Strategic Communications and Business Administration
CHIL Interior Design January 2011 - Present
CHIL Design Group 2002 - November 2011
Paul Morissette Project Management March 2002 - September 2011
Fairmont Hotels & Resorts 1997 - 2002
Architectura 1995 - 1997
Skills
Space planning, Renovation, Sustainable Design, Residential Homes, Construction, Space-planning, Interior Design, Furniture, Mixed-use, Urban Design, Submittals, AutoCAD Architecture, Construction Drawings, Architecture, Design Research, Architectural Design, Residential Design, Comprehensive Planning, SketchUp, Architectural Drawings, LEED AP, Retail Design, Space Planning
Education
The University of British Columbia 1976 — 1980
Bachelor of Architecture, Architecture & Design
Simon Fraser University 1971 — 1976
Bachelor of Arts, Geography
BI WORLDWIDE Canada July 2010 - Present
Canadian Tourism Commission August 2005 - March 2010
Sunshine Village Ski and Snowboard Resort September 2004 - July 2005
Fairmont Hotels & Resorts August 2000 - September 2004
Starwood Hotels & Resorts October 1989 - August 2000
Fortress Mountain Skiing Inc September 1985 - May 1989
Skills
Strategic Planning, Performance Management, Analysis, Tactical Planning, Leadership, Sales Management, Marketing Strategy, Event Management, Marketing Communications, Marketing Management, Account Management, Marketing, New Business Development, Direct Sales, Engagement Strategies, Employee Engagement, Sales Productivity, Channel Perfomance, Customer Aquisition, Sales, Program Management, Strategy, Hospitality, Customer Acquisition, Customer Satisfaction, Tourism, Hotels, Communication, Customer Retention, Business Development, B2B, Team Building, Process Improvement, Budgets, CRM, Coaching, Team Leadership, Visionary, Incentives, Negotiation, Online Marketing, Market Planning, Strategic Partnerships, Social Media Marketing, Social Media, Relationship Marketing, Incentive Travel, Online Advertising, Loyalty Programs, Incentive Programs
Education
Southern Alberta Institute of Technology 1982 — 1984
Diploma of Applied Arts Hotel & Rest Admin, Hotel & Restaurant Management
University of Calgary 1979 — 1981
General Studies
Western Canada High School 1977 — 1979
Fairmont Hotels & Resorts July 2012 - May 2015
Skills
Hotels, Hospitality Industry, Event Planning, Sales, Hospitality Management, Hospitality, Food & Beverage, Customer Service, Convention Services, Catering, Marketing, PowerPoint, Event Management, Time Management, Leadership, Corporate Events, Coordinating Events, Customer Oriented, Meeting Planning, Meeting Scheduling, Coordinate Meetings, Microsoft Office
Education
San Jose State University 2004 — 2010
Interstate Hotels & Resorts June 2014 - Present
Interstate Hotels & Resorts April 2012 - June 2014
Interstate Hotels & Resorts August 2011 - April 2012
Fairmont Hotels & Resorts September 2010 - December 2010
Skills
Front Office, Hotels, Hospitality Industry, Hospitality, Hospitality Management, Hotel Management, Property Management..., Micros, Opera, Rooms Division, Resorts, Tourism, Customer Satisfaction, Customer Service
Education
San Francisco State University 2006 — 2013
Bachelor of Arts (B.A.), French Language and Literature and minor in Hospitality
Galileo Academy of Science and Technology high school 2003 — 2005
GED
PersistIQ May 2015 - Present
MOBOVIP January 2015 - May 2015
DoubleDutch March 2014 - January 2015
Fairmont Hotels and Resorts August 2011 - February 2014
San Francisco Bay Area Texas A&M Alumni Association January 2013 - January 2014
San Francisco Bay Area Texas A&M Alumni Association January 2012 - January 2013
Fairmont Hotels & Resorts November 2010 - April 2011
Fairmont Hotels & Resorts April 2010 - November 2010
Skills
Marketing, Direct Sales, International Sales, Social Media Marketing, Digital Marketing, Email Marketing, Database Marketing, Profit Maximization, P&L Analysis, Marketing Communications, Online Marketing, Sales Process, Sales Management, Ski Resorts, Operations Management, Hospitality Management, Hotel Management, Hospitality Industry, Event Management, Leadership, Sales
Education
A&M Consolidated
Texas A&M University
Bachelor's degree, Agricultural Leadership and Development
Cathay Pacific Airways April 2014 - Present
Fairmont Hotels & Resorts October 2013 - April 2014
Tory Burch May 2012 - October 2013
Hong Kong Airlines April 2011 - April 2012
Anthropologie May 2007 - March 2009
Skills
Airlines, Aviation, Flights, Commercial Aviation, Flight Safety, Airports, Aircraft, Flight Planning, Civil Aviation, Aircraft Maintenance, CFI, Airworthiness, Aerospace, Tourism, Human Factors, Revenue Analysis, Safety Management..., Customer Service, Transportation, Operations Management
Education
San Jose State University 2006 — 2009
Bachelor's degree, Business Administration, Management and Operations
FreshDirect May 2014 - Present
unemployed/out of work August 2012 - April 2014
Palo Alto Community College?Texas A&M University San Antonio December 2010 - July 2012
The Edge December 2006 - July 2010
Lowe's Companies, Inc. March 1999 - November 2005
Fairmont Hotels & Resorts August 1995 - November 1998
Innovation Luggage November 1990 - July 1994
Skills
Blogging, News Writing, Copy Editing, Facebook, Web Content, Social Media, Feature Articles, Online Journalism, Proofreading, Tumblr, Taekwondo, Solid computer skills, Microsoft Office, Microsoft Word, Microsoft Excel, Martial Arts, Music Journalism, Article Writing Skills, Negoiating Skills, Communication Skills, Strong Work Ethic, Train in Photography, Work Well With Others, Communication, Classic Rock, Twitter, editing, typing so far 32 words..., editorial writing, Security Guard License...
Education
Texas A&M University - San Antonio 2008 — 2013
Liberal Arts, Communication and Media Studies, 2.89
Texas A&M University – San Antonio 2008 — 2013
Bachelor of Arts, Communication; Journalism and a minor in political science
White Lodging Services 2014 - Present
La Diosa Cellars 2013 - Present
Faithbridge Student Missions May 2011 - August 2012
Fairmont Hotels & Resorts 2012 - 2012
At Your Service Unique Food Catering October 2009 - May 2010
Skills
Menu Development, Culinary Skills, Waiting, Customer Service, Wine & Spirits Industry, Catering, Event Planning, Leadership, Problem Solving, Hospitality, Food & Beverage, Menu Costing, Hospitality Management, Purchasing, Hospitality Industry
Education
Texas Tech University 2009 — 2013
Bachelor's degree, Hotel, Motel, and Restaurant Management
Swiss Hotel Management School
Associate's degree, Hotel, Motel, and Restaurant Management
Fairmont Hotels & Resorts February 2013 - Present
Fairmont Hotels and Resorts February 2012 - February 2013
Fairmont Hotels and Resorts July 2011 - October 2011
Fairmont Hotels and Resorts May 2011 - July 2011
Johnny Rockets October 2008 - April 2011
Ryerson Hospitality Placement Centre January 2010 - April 2010
Ryerson Conference Services April 2008 - August 2008
Country Inn & Suites February 2007 - August 2007
McDonald's April 2004 - August 2007
Skills
Food & Beverage, Hospitality Management, Hospitality, Catering, Restaurants, Team Leadership, Hotel Management, Microsoft Office, Food Service, Front Office, Hotels, Hospitality Industry, Customer Service, Micros, Guest Service Management, Tourism, Time Management, Rooms Division
Education
Ryerson University 2007 — 2011
Bachelor of Commerce, Hospitality and Tourism Management, Minor in Entrepreneurship and Innovation, with Honours
The Bay Club Company June 2014 - Present
Fairmont Hotels & Resorts September 2013 - April 2014
Vino Vino February 2013 - February 2014
24 Hour Fitness February 2012 - June 2013
City of Davis Gymnastics and Dance May 2008 - August 2011
Action Marketing Group July 2010 - May 2011
Skills
Marketing, Outlook, Management, Event Planning, Data Entry, Public Relations, Social Networking, Social Media, Customer Service, Advertising, Microsoft Office, Time Management, Fundraising, Facebook, PowerPoint, Event Management, Microsoft Word, Public Speaking, Microsoft Excel, Social Media Marketing, Leadership, Child Development, Budgets, Teaching, Philanthropy, Hospitality Management, Hospitality Projects, Early Childhood...
Education
San Jose State University 2008 — 2012
Bachelor of Science (BS), Hospitality Administration/Management
Fairmont Hotels & Resorts August 2015 - Present
Hilton Austin Downtown Convention Center July 2014 - Present
Hyatt Regency Austin February 2012 - July 2014
Hilton Worldwide 1988 - 2012
Skills
Hospitality Industry, Sales Operations, Sales, Hotels, Event Management, Account Management, Resorts, Revenue Analysis, Marketing Strategy, Meeting Planning, Hospitality, Event Planning, Convention Services, Micros, Hotel Management, Business Travel, Rooms Division, Hospitality Management, Front Office, Tourism, Restaurants, OnQ, Yield Management, Pre-opening, Banquets, Catering, Food & Beverage, Trade Shows, Opening Hotels, Menu Development, Leisure, Corporate Events, Hotel Booking, Property Management...
Education
Texas State University-San Marcos 1984 — 1988
BBA - Business Management, Business Management and Economics
ProBuild Holdings February 2007 - Present
Saratoga Food Group DBA Popeyes Chicken April 2004 - February 2007
Fairmont Hotels & Resorts March 2003 - April 2004
Saratoga Food Group March 2002 - February 2003
Skills
Inventory Management, Customer Service, P&L, Receiving, Supervisory Skills
Education
Saint Leo University 2012 — 2013
Master of Business Administration (M.B.A.), Human Resources Management and Services
Stuttgart High School
High School Diploma
Dec 2011 Norfolk State University
Bachelor of Science, Business Management
Jul 2009 Tidewater Community College
Associate of Science, General Studies
University of Central Arkansas
La Trappe à Fromage April 2013 - Present
Spectra Painters September 2012 - Present
Fairmont Hotels & Resorts April 2012 - October 2012
Frito Lay May 2010 - January 2011
Skills
Sales, Sales Presentations, Cold Calling, Sales Operations, Sales Management, Customer Retention, Direct Sales, Account Management, Sales Process, New Business Development, Marketing, B2B, Selling, Pricing, Management, Event Management, Microsoft Office, Social Media, Public Speaking, Customer Service, Public Relations, Leadership, Marketing Strategy, Event Planning, Marketing Communications, Advertising, Social Media Marketing, Strategic Planning
Education
Telfer School of Management at the University of Ottawa 2011 — 2013
Bachelor's degree, Marketing
La Cité Collégiale 2008 — 2011
DEC, Business admin. - Marketing
Fairmont Hotels & Resorts August 2015 - Present
SWAY Events April 2015 - Present
Topgolf October 2014 - July 2015
Marriott International August 2014 - July 2015
Wells Fargo June 2013 - August 2014
Mayo Clinic Health System in Eau Claire July 2011 - July 2012
Trempealeau County Health Care Center March 2008 - July 2011
Skills
Microsoft Word, PowerPoint, Xcel, Cash Handling Experience, Mental Health, Banking, Customer Service, POS, Teamwork, Outlook, Time Management, Sales, CPR Certified
Education
Scottsdale Community College 2013 — 2014
Associate's Degree, Tourism and Travel Services Management
Keiser University February 2015 - Present
Keiser University October 2013 - Present
Strayer University March 2013 - October 2013
Barry University October 2010 - October 2013
Strayer University October 2009 - October 2013
King of Events, LLC April 2004 - March 2012
Enterprise Fleet Management November 2005 - October 2009
Accent on Children Arrangements April 2005 - June 2005
Magnolia Mansion February 2005 - May 2005
Fairmont Hotels & Resorts April 2004 - February 2005
Skills
Marketing, Public Speaking, Event Planning, Leadership Development, Customer Service, Staff Development, Event Management, Team Building, Research, Coaching, Leadership, Training, Strategic Planning, Teaching, Fundraising, Organizational..., Public Relations, Social Media, Microsoft Office, Higher Education
Education
Capella University 2010 — 2014
Ph.D, Organizational Management
Strayer University-Florida 2007 — 2009
MBA, Hospitality & Tourism
Florida A & M University 1999 — 2003
B.S. Business Administration, Business Administration
Fairmont Hotels & Resorts October 2013 - Present
Thompson Hotels April 2011 - October 2013
Thompson Hotels January 2011 - April 2011
Education
Ryerson University 2007 — 2011
Spiaggia Restaurant June 2015 - Present
BOKA Restaurant Group August 2014 - June 2015
Fairmont Hotels & Resorts July 2010 - August 2014
Skills
Hospitality, Hotels, Food, Customer Service, Restaurants, Wine, Marketing, Hospitality Management, New Restaurant Openings, Inventory
Education
Roosevelt University 2006 — 2010
Bachelor of Fine Arts (BFA), Theater
Mattamy Athletic Centre September 2011 - Present
Royal Ontario Museum March 2014 - July 2014
Fairmont Hotels & Resorts April 2013 - August 2013
Skills
Sales, Customer Service, Customer Satisfaction, Teamwork, Event Management, Microsoft Office, Negotiation, Sales Management, PowerPoint, Problem Solving, Public Speaking, Hospitality
Education
Ryerson University 2011 — 2015
Bachelor of Commerce (BCom), Global Management
Prospect Restaurant and Bar April 2014 - August 2014
Fairmont Hotels & Resorts August 2013 - April 2014
Town & Country Resources February 2011 - June 2013
San Francisco Giants January 2010 - November 2010
Focus Pointe Global January 2009 - June 2009
Business Communications Specialists June 2007 - August 2007
Skills
Event Planning, Social Media, Event Management, Facebook, Social Networking, Hospitality, Social Media Marketing, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Salesforce.com, Fundraising, Marketing, Leadership
Education
San Francisco State University, College of Business 2006 — 2010
Bachelor's degree, Hospitality Administration/Management
Poway High School 2002 — 2006
Jp Motors September 2014 - Present
Heritage Harbor Ottawa 2012 - 2013
Fairmont Hotels & Resorts May 2007 - December 2007
DCP International, LLC November 2005 - April 2007
CNA Insurance June 2004 - November 2005
Marsh & McLennan Companies October 1999 - June 2004
Skills
Customer Service, Customer Satisfaction, Customer Relations, Customer Retention, Accounts Payable, Accounts Receivable, Bookkeeping, Hotel Management, Hotel Booking, Opening Hotels, Hotel Administration, Property Management, Office Administration, Office Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Outlook, QuickBooks, Cash Handling, Cash Receipts, Petty Cash, Cash Register, People Skills, People Management, Employee Training, Training, Interpersonal..., Interpersonal..., Interpersonal Skills, Sales, Event Planning, Management, Marketing, Hospitality, Negotiation, Access, Problem Solving, Telephone Skills, Teamwork, Lotus Notes, Salesforce.com
Education
Purdue University 1993 — 1994
Accounting and Business/Management
Bloomberg LP February 2015 - Present
Larkin Point Investment Advisors LLC January 2014 - December 2014
Northwestern Mutual May 2013 - February 2014
Springhill Consulting Group March 2013 - May 2013
Brick Factory October 2012 - April 2013
Travelex January 2013 - March 2013
Fairmont Hotels & Resorts July 2009 - January 2013
Skills
Management, Access, Microsoft Office, Microsoft Excel, Project Management, Fundraising, SPSS, HTML 5, Dreamweaver, WordPress, Marketing Strategy, CRM, Online Advertising, Visual Basic, Visio, Spanish-speaking, Data Analytic, Drupal, Google Analytics, Google Adwords, JavaScript, Salesforce.com, Digital Marketing, Social Networking, Social Media Marketing, Market Research, Event Planning, Small Business, Sales, Financial Analysis, Equities, Private Equity, Mutual Funds, Financial Planning, Financial Services, Financial Markets, Financial Statements
Education
The George Washington University - School of Business 2008 — 2012
Bachelor of Business Administration (B.B.A.), Information Technology/Marketing
Arlington Convention & Visitors Bureau 2007 - Present
PlannerOn.Com Business to Business Software January 2006 - Present
Austin Community College 2012 - 2015
Fairmont Hotels & Resorts 2004 - 2006
Adams Mark Dallas 2001 - 2005
Patriot American Hospitality 1997 - 2000
Skills
Meeting Planning, Hospitality, Sales, Event Planning, Sales Management, Trade Shows, B2B, Event Management, Hotels, Corporate Events, Marketing, Public Relations, Hospitality Industry, Government, Microsoft Office, Tourism, Strategic Planning, Volunteer Management, Nonprofits, Budgets, Conference Speaking, Retreat Leader, Board Development, Meeting Facilitation, board training
Education
Texas State University-San Marcos
Fairmont Hotels & Resorts
Education
St. Thomas University (CA) 1979 — 1981
Eldorado Country Club May 2004 - Present
The Springs Club March 1998 - May 2004
ACCPAC International December 1996 - March 1998
Fairmont Hotels & Resorts March 1995 - December 1996
Marriott International August 1992 - March 1995
Marriott International February 1987 - July 1992
Skills
MS Excel, MS Word, MS..., Jonas Software,..., MAS90, FRX, ACCPAC for..., ADP Paynet Plus for..., Financial Analysis, Budgets, Cash Flow, Financial Reporting, Forecasting, Internal Controls, General Ledger, Restaurants, Accounting, Financial Accounting, Microsoft Excel, Accounts Receivable, Finance, Payroll, Accounts Payable, Management, Managerial Finance, Microsoft Office, Purchasing, Auditing, Financial Statements, Financial Modeling, Cash Management, Banking, Cash Flow Forecasting, Tax
Education
University of Redlands 2007 — 2009
Masters in Business Administration, Finance
San Diego State University-California State University 1982 — 1986
Bachelor of Science (B.S.), Finance
Monterey Plaza Hotel & Spa July 2013 - September 2015
Hotel Paradox January 2012 - July 2013
The Fairmont Sonoma Mission Inn & Spa April 2007 - January 2012
Fairmont Hotels & Resorts 2005 - 2007
The Fairmont San Jose 2003 - 2005
The Fairmont San Jose 1998 - 2003
Skills
Hotel Management, Revenue Analysis, Rooms Division..., Pre-opening, Opening Hotels, Renovation, Hotels, Resorts, Front Office, Forecasting, Budgets, Hospitality Industry, Hospitality, Hospitality Management, Rooms Division
Education
San Jose State University 1997 — 2001
Bachelor of Science (B.S.), Hospitality Administration/Management
C 2014 - Present
Padgeberry Organic Farm 2011 - 2013
Sodexo Canada 2009 - 2010
Sodexo 2008 - 2009
Sodexo 2005 - 2008
Fairmont Hotels & Resorts March 2004 - August 2005
InterContinental Hotels Group 2002 - 2004
Sodexo 2000 - 2002
University of Windsor 1999 - 2000
Skills
Team Building, Customer Service, Food, Negotiation, Food Service, Facilities Management, Leadership, Operations Management, Budgets, Strategic Planning, Management, Income Statement, Training, Inventory Management, Hospitality, New Business Development, Marketing Strategy, Coaching, Leadership Development, Consulting, Recruiting, Strategy, Business Strategy, Budget Process, Financial Analysis, Financial Modeling, Mentoring, Market Analysis, Cross Functional Team..., Project Management, Forecasting, Team Leadership, P&L, Customer Satisfaction, Catering, Business Planning, Contract Negotiation, Hiring, Sales, Performance Management, Employee Relations
Education
Ryerson University 1994 — 1999
Bachelor of Commerce (B.Com.)
Riverside Military Academy 1989 — 1991
Shutters on the Beach August 2015 - Present
Hotel Casa Del Mar March 2015 - Present
Shutters on the Beach March 2015 - Present
Fairmont Hotels & Resorts September 2014 - February 2015
Fairmont Hotels & Resorts June 2012 - September 2014
The Queen Mary, Evolution Hospitality August 2011 - June 2012
Joie de Vivre Hospitality October 2010 - 2011
Each One Reach One 2007 - 2011
Hilton Hotels & Resorts April 2009 - September 2010
The Association of Certified Professional Wedding Consultants 2010 - 2010
Skills
Event Planning, Meeting Planning, Wedding Planning, Philanthropy, Fundraising, Social Media, Fundraisers, Coordinating Special..., Community Outreach, Hotel Management, Convention Services, Volunteer Management, Non-profits, Banquets, Hospitality Industry, Catering, Public Speaking, Nonprofits, Public Relations, Hospitality, Food & Beverage, Event Management, Corporate Events, Hotels, Restaurants, Front Office, Trade Shows, Leadership, Private Events, Hospitality Management, Entertainment, Weddings
Education
Association of Certified Wedding Consultants 2010 — 2010
Certification and Training, Wedding Planning
San Francisco State University 2002 — 2006
B.A., Child and Adolescent Psychology and Nonprofit Management
FRHI Hotels & Resorts 2006 - 2014
Fairmont Hotels & Resorts 2000 - 2006
Canadian Pacific Hotels 1997 - 2000
Canadian Pacific Hotels 1995 - 1997
Canadian Pacific Hotels 1990 - 1994
Metro Toronto Convention Centre 1987 - 1990
Four Seasons Hotels and Resorts 1983 - 1987
Skills
Hospitality Industry, Telecommunications, Hospitality, Hotels, Pre-opening, Resorts, Hospitality Management, Food & Beverage, Opera, Opening Hotels, Cost Control, Purchasing, Sales Management, HSIA, Hotel Management, Customer Service, Micros, Revenue Analysis, Property Management..., Yield Management, Front Office, Operations Management, Team Leadership, Fine Dining, Budgets, Contract Negotiation, Pre-opening experience, Banquets, MICROS, Rooms Division, Direct Sales
Education
Ryerson University
Hospitality & Tourism Management
Jewels by Alan Anderson September 2014 - Present
Fairmont Pacific Rim October 2013 - Present
Face the World Foundation 2013 - Present
Killeen Communication Strategies January 2010 - Present
Westbank 2010 - Present
Shangri-La Hotel, Vancouver January 2008 - December 2009
Fairmont Hotels & Resorts 1999 - 2007
Holiday Inn Worldwide 1992 - 1995
Skills
Public Relations, Media Relations, Strategic Communications, Event Management, Crisis Communications, Press Releases, Publicity, Marketing Communications, Corporate Communications, Marketing, Editorial, Event Planning, Social Media, Content Strategy, Strategy, Internal Communications, Digital Marketing, Copywriting, Integrated Marketing, Hotels, Brand Development, Publications, News Writing, Broadcast, Advertising, Management, Marketing Strategy, Content Development, Online Marketing, Magazines, Reputation Management, Social Networking, Creative Writing, Speech Writing, Journalism, Fashion, Communications Planning, Sponsorship, New Media, Newsletters, Web Content, Copy Editing
Education
Ryerson University 1981 — 1983
BAA, Radio & Television
Fairmont Hotels & Resorts May 2015 - Present
Bram & Bluma Appel Salon September 2014 - Present
Fairmont Pacific Rim January 2013 - May 2013
Hospitality Sales June 2011 - November 2012
Le Meridien King Edward Hotel April 2008 - June 2011
Starwood Hotels & Resorts April 2008 - December 2009
Starwood Hotels & Resorts - Sheraton Suites Calgary Eau Claire April 2003 - July 2007
Skills
Hospitality, Hotels, Catering, Employee Training, Food & Beverage, Front Office, Leadership, Management, New Business Development, Sales, Tourism, Weddings, Hotel Management, Hospitality Management, Hospitality Industry, Yield Management, Revenue Analysis, Event Management
Education
IHTTI, Neuchatel, Switzerland
BA (Hons) Degree, International Hospitality & Tourism Management
Southern Alberta Institute of Technology 2004 — 2006
Hotel & Restaurant Managment Diploma
JW Marriott The Rosseau in Muskoka May 2013 - Present
Ryerson University / George Brown College / OTEC 2008 - 2011
Fairmont Hotels & Resorts 2005 - 2008
Fairmont Hotels & Resorts 2002 - 2005
Fairmont Hotels & Resorts 1998 - 2002
Fairmont Hotels & Resorts 1997 - 1998
Fairmont Hotels & Resorts 1993 - 1997
Fairmont Hotels & Resorts 1988 - 1993
Skills
Hotels, Hospitality Industry, Revenue Analysis, Hospitality Management, Hospitality, Sales Management, Hotel Management, Hotel Booking, Rooms Division, Pre-opening, Micros, Yield Management, Tourism, Convention Services, Front Office, Resorts, Banquets, Property Management..., Fine Dining, Food & Beverage, Leisure, Concierge Services, Catering, Event Planning, Opening Hotels, Opera, Restaurants, Meeting Planning, Training, Guest Service Management, Sales, Menu Development, Restaurant Management, Banquet Operations, Revenue Forecasting, Business Travel, Trade Shows, Corporate Events, Travel Management, Pre-opening experience
Education
Ryerson University 1984 — 1988
BAA, Hospitality & Tourism Management
Ryerson University
Bachelor of Arts (B.A.), Hospitality and Tourism Management
OpenTable February 2011 - Present
Larkspur Hotels and Restaurants November 2009 - March 2011
Fairmont Hotels & Resorts March 2007 - November 2009
P.F. Chang's China Bistro April 2004 - December 2006
Marriott International 2004 - 2005
Skills
Hospitality, Food & Beverage, Hospitality Management, Catering, Banquets, Resorts, Restaurants, Hotels, Restaurant Management, Event Management, Event Planning, Revenue Analysis, Food Service, Hotel Management, Hospitality Industry, Customer Service, Micros, Front Office, Menu Development, Pre-opening, Operations Management, Training, Management, Customer Satisfaction
Education
San Jose State University 2002 — 2007
BS, Hospitality Managment
Fairmont Hotels & Resorts May 2014 - Present
The Fairmont Olympic Hotel July 2010 - May 2014
Fairmont Olympic Hotel April 2009 - July 2010
K2 Sports September 2009 - March 2010
Fairmont Olympic Hotel June 2008 - April 2009
Seattle Pacific University September 2007 - June 2008
SPU Student Union Board September 2006 - June 2007
Skills
Leadership, Customer Service, Hospitality Management, Event Management, Hospitality, Social Media, Social Media Marketing, Marketing, Microsoft Office, Facebook, PowerPoint, Public Relations, Sales
Education
Seattle Pacific University 2005 — 2010
Business Marketing
Seattle Pacific University - School of Business and Economics 2005 — 2010
Bachelor of Business Administration (B.B.A.)
Humber College Institute of Technology & Advanced Learning September 1997 - Present
J. A. R. & Associates January 1997 - Present
Exeter Group - Queen's Leg Pub November 1993 - December 1996
Delta Hotels & Resorts - Delta Chelsea Hotel March 1990 - December 1992
Fairmont Hotels & Resorts July 1983 - October 1989
Skills
Hospitality Industry, Hospitality, Customer Service, Hospitality Management, Hotels, Event Planning, Restaurants, Event Management, Customer Satisfaction, Hotel Management, Tourism, Food & Beverage, PowerPoint, Marketing, Menu Development, Human Resources, Revenue Analysis, Microsoft Word, Microsoft Excel, Team Building, Food, Social Media, Budgets, Time Management, Microsoft Office, Social Networking, Culinary Skills, Teamwork, Training, Public Relations, Banquets, Food Service, Management, Process Scheduler, Inventory Management, Catering, Corporate Events, Trade Shows, Restaurant Management, Coaching, Great Motivator, Mentoring, Front Office, Team Leadership, Resorts, Inspiring People, Social Media Marketing, Micros, Leadership, Employee Relations
Education
University of Guelph 1979 — 1983
Honours, Bachelor of Commerce, Hotel and Food Administration
Ryerson University 1992 — 1993
Certificate - Magazine Journalism, Writing, Copy Editing, Layout & Design
AT&T August 2007 - Present
AT&T September 1999 - August 2007
Fairmont Hotels & Resorts May 1999 - September 1999
AMC Theatres August 1997 - September 1999
Syufy Enterprises January 1988 - July 1994
Skills
E-commerce, Marketing, Start-ups, Networking, Business, Photography, Digital Photography, Team Leadership, T1, Optical Fiber
Education
San Jose State University 1993 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fairmont Hotels & Resorts September 2013 - Present
Fairmont Hotels & Resorts June 2012 - August 2013
Eurobuilding Hotel Group May 2011 - August 2011
Shangri-La Hotels & Resorts May 2010 - November 2010
University Plaza Hotel September 2008 - May 2010
Four Seasons Hotels & Resorts May 2009 - July 2009
Sheraton Gateway Suites O'Hare May 2008 - August 2008
Westin Hotel December 2007 - December 2007
Skills
Hospitality, Food & Beverage, Hotels, Rooms Division, Front Office, Menu Development, Time Management, Recruiting, Human Resources, Customer Service, Training, Management, Hospitality Management, Sales, Process Scheduler, Property Management..., Payroll, Customer Satisfaction, Event Management, Interviews, Employee Training, Hiring, Inventory Management, Guest Service Management, Opera, Revenue Analysis, Hospitality Industry, Hotel Management, Leadership
Education
Purdue University 2007 — 2011
Bachelor Degree of Science, Hospitality and Tourism Management
White Spot April 2014 - Present
White Spot January 2011 - Present
Browns Socialhouse March 2007 - October 2011
Metropolitan Hotels 2001 - 2006
Fairmont Hotels & Resorts 1999 - 2001
Skills
Menu Development, Culinary, Banquets, Event Planning, Inventory Management, Team Building, Food Cost, Fine Dining, Strategic Planning, Menu Design, Menu Creation, Culinary Skills, Food, Hospitality Management, Restaurants, Chef, Catering, Wine, Food Service, Food & Beverage, Recipes, Cuisine, Cooking, Hospitality, Sauces, Hotels, Hospitality Industry, Food Safety, Restaurant Management, Menu Costing, New Restaurant Openings, Pastry, Sanitation, Recipe Testing, Menu Engineering, Culinary Management, Gourmet, Food Quality, Mediterranean, Food Cost Management, Seafood
Education
Southern Alberta Institute of Technology / SAIT 1992 — 1994
Culinary Arts, Professional Cooking, honours
Bay Club Redwood Shores April 2014 - Present
Alaska Airlines January 2005 - June 2014
Avant Gard Spa April 2004 - March 2005
Virgin Holidays November 2003 - April 2004
Alaska Airlines April 1997 - November 2003
Fairmont Hotels & Resorts 1985 - June 1989
Skills
Administrative..., Concierge Services, Airline Reservations, Customer Satisfaction, Employee Training, Hospitality, Spa, Airlines, Customer Service, Sales, Administration
Education
American Red Cross Water Safety
Swim Instructor, pass
Skyline College
Loblaw Companies Limited November 2013 - Present
Loblaw Companies Limited June 2010 - November 2013
Avendra Canada, Inc November 2007 - June 2010
Fairmont Hotels & Resorts October 2003 - October 2007
The Media Company September 2000 - September 2002
Four L Graphics Ltd October 1995 - July 1998
Skills
Purchasing, Strategic Sourcing, Procurement, Negotiation, Retail, Contract Negotiation, Budgets, Social Media, Microsoft Office, Customer Service, Inventory Management, Event Management, Project Management, Data Analysis, Supply Chain, PowerPoint, Advertising, Public Speaking, Teamwork, Marketing, Project Planning
Education
York University 1998 — 2000
Bachelor of Arts Degree, Communication Studies; mass communication
Ryerson Polytechnic University 1996 — 1998
Certificate, Graphic Communications
Seneca College of Applied Arts and Technology 1992 — 1994
Diploma, Creative Advertising
Fairmont Hotels & Resorts October 2013 - Present
Variety - The Children's Charity December 2009 - Present
Fairmont Pacific Rim January 2012 - October 2013
VANOC July 2009 - March 2010
Hotel Transamérica January 2003 - December 2004
JW Marriott Hotel Rio de Janeiro January 2002 - January 2003
Skills
Event Management, Event Planning, Hospitality, Fundraising, Public Relations, Customer Service, Customer Satisfaction, Strategic Planning, Social Networking, Social Media, Social Media Marketing, Tourism, Leadership, Marketing Communications, Microsoft Office, Sales, Hospitality Industry, Rooms Division, Hotels, Budgets, Marketing Strategy
Education
Imperial Hotel Management College 2006 — 2007
Executive Hotel Management Diploma, Accounting & finance, food & beverage management, marketing & sales, rooms division management, HR
San Diego State University-California State University 2004 — 2004
Universidade Estácio de Sá 2000 — 2004
Bachelor of Tourism Management, Travel & Tourism, Hospitality Management
Victoria Inn Hotel & Convention Centre Winnipeg March 2015 - Present
MNP September 2013 - February 2015
Victoria Inn Hotel & Convention Centre Winnipeg March 2006 - August 2013
Fairmont Hotels & Resorts July 2005 - January 2006
Fairmont Hotels & Resorts July 2004 - December 2004
Delta Hotels and Resorts® March 2004 - August 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Sales, Leadership, Foreign Languages, Customer Service, Marketing, Accounting, Auditing, Bank Reconciliation, Hospitality Management, Time Management
Education
The University of Winnipeg 2009 — 2013
Bachelor of Business Administration (BBA), Accounting
Red River College 2003 — 2005
Hotel and Restaurant Administration
Fairmont Hotels & Resorts June 2015 - Present
Fairmont Hotels & Resorts June 2014 - June 2015
Fairmont Hotels & Resorts May 2013 - June 2014
Fairmont Hotels & Resorts March 2013 - May 2013
Oakland Athletics June 2012 - September 2012
PGA TOUR July 2011 - November 2011
St. Francis Yacht Club April 2011 - August 2011
Skills
Event Planning, Microsoft Excel, Customer Service, Social Media, PowerPoint, Social Networking, Event Management, Facebook, Research, Teamwork, Public Speaking
Education
San Francisco State University 2009 — 2013
Bachelor of Science (BS), Hospitality and Tourism Management
Life Time Fitness October 2011 - Present
Disney Cruise Line June 2011 - September 2011
Disney Cruise Line November 2010 - March 2011
Fairmont Hotels and Resorts April 2007 - September 2010
Raffles Hotels & Resorts January 2009 - April 2009
Fairmont Hotels & Resorts June 2006 - April 2007
Skills
Hospitality Management, Resorts, Hotels, Hospitality, Hospitality Industry, Tourism, Hotel Management, Pre-opening, Micros, Event Management, Revenue Analysis, Event Planning, Food & Beverage, Leisure, Childcare, Working With Children, Camp
Education
Purdue University 2002 — 2006
BS, Hospitality and Tourism Management
Fairmont Hotels & Resorts November 2014 - Present
Fairmont Hotels & Resorts January 2013 - October 2014
UNC Charlotte August 2011 - December 2012
Instituto Tepeyac November 2010 - July 2011
The Anglo Mexican Foundation January 2009 - August 2010
Harmon Hall August 2007 - March 2009
Four Seasons Hotels and Resorts December 2005 - April 2006
Skills
Communication, Cost Control, Customer-focused Service, Flexibility, Food Safety, Hospitality, Leadership, Menu Planning, Microsoft Office, Presentations, Problem Solving
Education
The Culinary Institute of America 2005 — 2007
Associate's degree, Culinary Arts
SUNY Cortland 1999 — 2003
B.A., Education
FRHI Hotels & Resorts June 2013 - Present
FRHI Hotels & Resorts June 2008 - June 2013
Fairmont Hotels & Resorts September 2006 - June 2008
Fairmont Hotels & Resorts August 2000 - September 2006
Skills
Hospitality, Customer Service, Hotels, Hospitality Management, Hospitality Industry, Food & Beverage, Hotel Management, Restaurants, Event Management, Sales
Education
Queen's University
Master of Business Administration (M.B.A.)
Ryerson University
Bachelor’s Degree, Hospitality Administration/Management
Self-employed TeacherSt. Johns County District Schools1982 - June 2007
Fairmont Hotels & Resorts 1973 - 1980
Del Monte Foods July 1968 - June 1972
Education
University of North Florida 1982 — 1985
Temple University 1964 — 1968
Accounting and Economics
Fairmont Hotels & Resorts 1999 - 2012
Skills
PeopleSoft, Time Management, Administrative..., Human Resources, Microsoft Excel, Office Management, Hospitality, Process Scheduler, Data Entry, Office Administration, Telephone Skills
Education
San Francisco State University
Bachelor of Arts (B.A.), Psychology
Fairmont Hotels & Resorts In Room Dining CaptainFairmont Hotel San FranciscoSeptember 1993 - September 2002
Skills
Food & Beverage, Hospitality, Micros, Hospitality Industry, Hotels, Catering, Hotel Management, Guest Service Management
Education
Galileo High School
San Francisco State University
Compass Group/Capital Health August 2012 - June 2013
The Delf Group April 2009 - June 2012
The Wedgewood Hotel May 2008 - April 2009
Fairmont Hotels & Resorts October 2006 - March 2008
Milestones Restaurants January 2006 - October 2006
Delta Hotels/ Silverbirch Hospitality May 1999 - August 2005
Skills
Train the Trainer..., WSET 1, First Aid, Bilingual English-French, Food Safety, Training, Hotels
Education
St. Thomas University (CA) 1997 — 2002
Bachelor of Arts (BA), Criminology
Fredericton High School 1995 — 1997
High School Diploma, Academics
Fairmont Hotels & Resorts May 2015 - Present
The Resort at Pelican Hill April 2015 - Present
St. Regis Monarch Beach Resort and Spa July 2014 - April 2015
Balboa Bay Resort June 2014 - March 2015
Marriott Hotel June 2009 - July 2014
Education
San Jose State University
Hospitality Management
Nova Scotia Community College June 2015 - Present
Great Canadian Gaming Corporation September 2011 - June 2015
Olives July 2008 - May 2011
Westin Hotels & Resorts 2000 - 2007
Delta Hotels & Resorts 1997 - 2000
Fairmont Hotels & Resorts 1989 - 1997
Skills
Culinary Management, Bakery, Cooking, Bicycle Repair, Food & Beverage, Food Safety, Food Service, BBQ, knife sharpening, Food, Cuisine, Recipes, Hotels, Culinary Skills, Menu Development, Resorts, Restaurants, Catering, Hospitality, Banquets
Education
Manitoba 1995 — 1997
Interprovincial Trade Certification, Journeyman Cook, Red Seal
Red River College 1994 — 1995
culinary diploma, Hospitality Administration/Management
Fairmont Hotels & Resorts March 2015 - Present
Meadows Original Custard June 2014 - March 2015
UPMC East Hospital July 2013 - June 2014
Murrysville Medic One March 2012 - June 2014
Hyatt Place Hotels January 2011 - March 2012
Fairmont Hotels & Resorts December 2009 - January 2011
Carolina Country Club September 2008 - October 2009
Cranberry's Tilley Hall May 2007 - September 2008
Ritz Carlton Hotels & Resorts June 2006 - September 2006
Nemacolin Woodlands Resort June 2004 - September 2005
Skills
Baking & Pastry, Food Service Operations, Hospitality Industry, Customer Service, Hotel & Resorts, People Skills, Restaurants, Time Management, Culinary Management, Cooking, Cost Control, Opening Hotels, Emergency Medicine, Direct Patient Care, Hospitals, Emergency Room, Emergency Vehicle..., Patient Assessment, Communication, Team Building, Leadership Development, Organization Skills, Time & Attendance, Workplace Safety
Education
The Culinary Institute of America 2005 — 2007
Associate's degree, Baking and Pastry Arts
Community College of Allegheny County
Certificate, Emergency Medical Technician
REISS CO October 2013 - Present
Lettuce Entertain You Restaurants June 2011 - October 2013
Fairmont Hotels & Resorts July 2010 - June 2011
sbe Group January 2008 - February 2010
Skills
Restaurant Management, Culinary Management, Cuisine, Hospitality Management, Menu Development, Food Safety, Hiring Practices, Employee Training, New Restaurant Openings, Food & Beverage, Leadership, Revenue Analysis, Customer Service, P&L Management, Inventory Management, Financial Analysis, Wine & Spirits Industry, Team Building, Food Service Sanitation, Restaurants, Catering, Hospitality
Education
The Art Institute of California-Los Angeles 2006 — 2009
Bachelor’s Degree, Culinary Management