First Service Networks
Industry: Company
DescriptionFounded: 1966 General counsel: Deanna Pickering Chief sales officer: Matt Brown Chief human resources officer: René Bonin Strategy officer: Julie Jones Subsidiary: US Signs, Inc. SVPs: René Bonin, Deanna Pickering
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First Service Networks Employees
First Service Networks October 2014 - March 2015
Holistic Change Strategies 2010 - 2014
Energy Platinum Real Estate May 2005 - October 2010
PIMCO October 2007 - April 2009
FTR International, Inc. March 2001 - May 2005
Education
Irvine Valley College 2001 — 2004
Associate of Science (A.S.), Political Science
First Service Networks August 2014 - Present
Brick Commons HOA January 2010 - Present
NPL Construction Company January 2012 - August 2014
Tyers Contracting, Inc. September 2005 - December 2011
Beebe Plumbing, Inc. January 2000 - September 2005
B.E.S.S. Refrigeration January 1997 - January 2000
T.M.C. Attorney Service January 1994 - January 1997
Skills
Contract Management, Customer Service, Sales, Accounts Payable, Accounts Receivable, Advertising, Advertising Research, Long-term Customer..., Management, Project Management, Event Management, Operations Management, Account Management, Invoicing, Inventory Control, Inventory Management, Legislation, Legal Issues, Shipping, Technical Support, Supervising, Web Applications, Web Design, Microsoft Excel, Microsoft Word, Microsoft Office, Internet, iPhone, Coordination, Government, HVAC, Innovation, Mathematics, Network Administration, Contract Negotiation, New Business Development, Problem Solving, Windows, Vendor Management, Construction Management, Construction Drawings, Construction Safety, Construction Accounting, Construction Law, Project Bidding, Bidding Process, Bid Pricing, Heavy Equipment, Computer Hardware, Software Installation
Education
Arizona State University 1999 — 2001
Bachelor's Degree, Politics, 3.47
Glendale Community College 1994 — 1997
Associate's degree, General Studies, 3.8
Soap Inc. 2014 - Present
First Service Networks 2009 - Present
the blueprint group 2001 - 2009
IBM Global Services - Strategy & Change Management Practice 2000 - 2001
Ingram Micro 1990 - 1998
Skills
Leadership, Sales Management, Operations Management, Outsourcing, Management, Business Development, Strategy, Executive Management, Start-ups, Entrepreneurship, Strategic Planning, Business Strategy, P&L Management, Strategic Partnerships, New Business Development, Account Management, Management Consulting, Global Management
Education
University of Southern California 1996 — 1998
Master of Business Administration (MBA), Finance & Entrepreneurship
Brigham Young University
Bachelor of Science (BS), Political Science and Government
First Service Networks September 2015 - Present
Apollo Education Group December 2014 - August 2015
Fender Musical Instruments Corporation October 2014 - October 2014
The Pet Firm September 2013 - July 2014
Shamrock Foods April 2013 - September 2013
Discover Financial Services February 2013 - March 2013
Grand Canyon University April 2011 - August 2012
Grand Canyon University June 2009 - April 2011
Grand Canyon University April 2008 - May 2009
Quincy Joist Company October 2007 - December 2007
Skills
Onboarding, College Recruiting, Employee Relations, Recruiting, Talent Acquisition, Talent Management, HRIS, Applicant Tracking..., Employee Engagement, Technical Recruiting, Organizational..., Human Resources, Performance Management, Leadership Development, Resume Writing, HR Policies, Benefits Administration, Career Development, Staff Development, Management, Interviews, Temporary Placement, Coaching, Communication Skills, Employee Training, Sourcing, Employee Benefits, New Hire Orientations
Education
Grand Canyon University 2009 — 2012
Masters, Professional Counseling, 3.79 GPA
University of Phoenix 1999 — 2004
B.S, Business Mgt & HR Mgt, 3.5 GPA
First Service Networks November 2014 - Present
DaVita Healthcare Partners June 2012 - November 2014
Universal Technical Institute April 2010 - April 2012
GES Exposition Services December 2005 - September 2009
ProCare Automotive October 2003 - July 2004
Merillat Industries October 1999 - October 2003
DCS Consulting Services January 1998 - October 1999
BOSC Group Retail December 1995 - October 1999
Lexus June 1987 - December 1995
Skills
Profit and Loss, Team Building, Sales Process..., New Business Development, Solution Selling, Process Improvement, Marketing, Strategic Planning, Change Management, Operations Management, Standardization, Operational Efficiency, Strategic Growth..., Contract Negotiation, Turnaround Experience, Inventory Control, Branding, Acquisitions, Continuous Improvement, Customer Service, Customer Satisfaction, Employee Relations, Cross-functional Team..., Coaching, Leadership, Strategy, Management, Trade Shows, Automotive, Business Development, Logistics, Forecasting, Pricing, Sales Process, Sales, Account Management, Business Strategy, Sales Management, Marketing Strategy, Executive Management
Education
Kettering University 1982 — 1987
Bachelor of Science, Industrial Administration and Marketing
Fred DuVal for Governor July 2014 - November 2014
First Service Networks November 2013 - June 2014
Vino Volo February 2012 - June 2013
U.S. Department of Commerce August 2010 - December 2010
BAE Systems December 2009 - August 2010
Arizona State Senate January 2009 - July 2009
Cytec June 2007 - May 2009
US Army January 2001 - May 2009
Skills
Human Resources, Recruiting, Management, Policy, Leadership, Program Management, Employee Relations, Project Management, Budgets, Analysis, Payroll, Interviews, Customer Service, Leadership Development, Microsoft Office, Business Development, Performance Management, Microsoft Excel, Team Building, Personnel Management, Government, Legal Research, Compliance
Education
Arizona State University 2012 — 2014
Master of Public Administration (M.P.A.)
Arizona State University 2007 — 2009
Bachelors
First Service Networks June 2014 - Present
Courtyard by Marriott Market Center September 2012 - June 2014
Lane Bryant June 2000 - June 2012
Skills
Customer Service, Microsoft Word, Microsoft Office, Outlook, Windows, English, Research, Budgets, Teaching, Strategic Planning, Data Entry, Team Building, Inventory Management, Editing, Training
Education
McCallum High School 1994 — 1998
Paul Quinn College
The Weather Channel March 2014 - October 2014
HD Supply - Creative Touch Interiors January 2012 - March 2014
The Coca-Cola Company July 2007 - December 2011
Coldwell Banker Corporate Office June 2005 - November 2006
First Service Networks April 2002 - June 2005
Skills
Account Reconciliation, Accounting, Budgets, Finance, Financial Analysis, Financial Reporting, Forecasting, General Ledger, Management, Variance Analysis
Education
University of Maryland University College 2004 — 2007
MSc, Accounting and Financial Mgmt
University of Lagos 1997 — 2000
Bsc, Accountancy
Federal Government Girls College, Sagamu
Arlington ISD November 2010 - Present
First Service Networks February 2012 - May 2015
ironic ink June 2011 - June 2012
Skills
Art, Customer Relations, Public Relations, Customer Service, Social Media, Teaching, Facebook, Social Media Marketing, Social Networking, Research, Higher Education, PowerPoint, Time Management, Microsoft Word, Leadership, Retail, English, Strategic Communications, Editing, Creative Writing, Event Planning, Microsoft Office
Education
The University of Texas at Arlington 2007 — 2010
BFA, Painting
Louisiana Tech University 2003 — 2005
worked towards BFA, painting
Mckinney high school 1999 — 2003
Diploma
First Service Networks February 2013 - Present
First Service Networks February 2013 - Present
Skills
Account Management
Education
California State University-Northridge
First Service Networks 2014 - Present
DUB Photostudio 2014 - Present
Victoria's Secret Pink October 2013 - January 2014
Dave & Buster's Inc. October 2012 - June 2013
Haute Spot December 2012 - March 2013
University of Illinois at Urbana-Champaign August 2008 - August 2012
Indi Go Co-Op Gallery March 2011 - March 2012
Skills
Fine Art Photography, Event Photography, Portrait Photography, Lightroom, Commercial Photography, Studio Photography, Fashion Photography, Customer Service, Social Media Marketing, Photography, Fashion, Microsoft Office, Social Media, PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Photoshop, Social Networking, Event Planning
Education
The Maryland Institute College of Art 2012 — 2014
Master's degree, Business of Art & Design
Coventry University 2012 — 2012
Study Abroad, Fine and Studio Arts
University of Illinois at Urbana-Champaign 2008 — 2012
Bachelor's degree, Photography
Fenwick High School 2004 — 2008
High school diploma
First Service Networks January 2014 - Present
Levy Restaurants October 2005 - May 2013
Skills
Purchasing, Procurement, Buyers, Food Industry, Financial Accounting, Department Budgeting, Forecasting, Spanish-English, Customer Service, Kronos Timekeeping, Microsoft Excel, Data Entry, Warehousing, Cost Control, Data Warehousing, Windows, Microsoft Word, Hospitality Industry, Food & Beverage, Order Processing, Operating Budgets, Account Reconciliation, Accruals, Monthly Close, G/L Reconciliations, Menu Costing, Labor Cost Management, Food Service Sanitation, ServSafe Alcohol..., Responsible Service of..., Restaurants, Management, Pricing, Food, Seafood, Catering, Restaurant Management, Food Service, Gourmet, Inventory Management, Menu Development, Culinary Skills, New Restaurant Openings
Education
Universidad Politécnica de Puerto Rico 1998 — 2003
Bachelor of Science (BS), Surveying Engineering
First Service Networks September 2015 - Present
Sodexo B&I April 2014 - Present
QBE North America January 2013 - March 2014
Honeywell Aerospace January 2012 - January 2013
Sodexo November 2009 - January 2012
Sodexo 2009 - 2011
Ovations Food Service June 2008 - November 2009
Compass Group North America May 2006 - January 2008
Sodexho Marriott July 1999 - April 2006
Marriott Management Services August 1991 - July 1999
Skills
Forecasting, Process Improvement, Budgets, Microsoft Excel, Accounting, VBA (Macros), SQL, Essbase, Leadership, Management, ERP, Financial Reporting, Oracle OLAP, Analysis & Reporting, Data Analysis &..., Access, Databases, Account Reconciliation, Variance Analysis, Microsoft Access, Customer Service, Income Statement, Business Acumen, Data Analysis, Internal Audit, Hyperion Essbase, Hyperion Financial Data..., Essbase Spreadsheet..., OLAP Extractor, POS: Micros 9700,..., Kronos : Workforce..., Budgeting, Financial Acumen, ADP : Payforce / Rapid...
Education
Arizona State University 1987 — 1991
Bachelor's of Science, Justice Studies, 3.2
National Accounts, DBA First Service Networks January 2012 - Present
First Service Networks April 2010 - January 2012
Starbucks October 1998 - December 2009
Education
Baylor University 1986 — 1993
Bachelor of Arts (B.A.), Telecommunications Technology/Technician
Annapolis March 2014 - Present
First Service Networks February 2012 - July 2012
Pure Water Solutions March 2010 - February 2012
Mount Vernon Printing Company January 2009 - March 2010
Valpak March 1999 - October 2008
Long & Foster Companies January 2006 - May 2007
Skills
Advertising, Art Direction, Direct Mail, Email Marketing, Direct Sales, Sales Process, Group Presentations, Management, Cold Calling, Sales, Online Marketing, Fine Art, Art, Art History, Photography, Lead Generation, Selling, Direct Marketing, Offset Printing, Marketing, B2B
Education
University of Maryland College Park 1993 — 1995
BA, Art, Art History, Advertising
First Service Networks July 2015 - Present
Safeguard Security & Communications August 2012 - June 2015
Safeguard Security & Communications August 2008 - August 2012
Skills
Security, Team Building, Customer Service, Microsoft Office, Dispatching, Alarm Systems, Troubleshooting, Security Management, Fire Alarm, Sales, Negotiation, Training, Strategic Planning, Access Control, Team Leadership, Call Centers, Public Speaking, Process Scheduler, Management, Account Management, Customer Satisfaction
Education
LeTourneau University 1983 — 1987
Bachelor of Science (BS), Bible/Biblical Studies
First Service Networks June 2009 - Present
MATTEO LLC March 2008 - March 2009
Fresh & Easy Neighborhood Market, Inc. April 2008 - July 2008
Mariak Industries February 2003 - December 2007
Rosalie & Friends, Inc. 1993 - 2004
Eileen Zegar & Associates 1992 - 1993
Skills
Customer Service, Microsoft Office, Facilities Management, Sales, Call Center, Microsoft Word, Team Building, Account Management, Microsoft Excel, Retail, Merchandising, Customer Satisfaction, Operations Management, Marketing, Manufacturing, Event Planning, Training, Outlook, Management, Contract Negotiation, Budgets, Process Scheduler, Call Centers, Time Management, Negotiation, Team Leadership, Leadership
Education
Platt College-Los Angeles 1990 — 1992
Certificate Graphic Design & Desktop Publishing, Graphic Design
Los Angeles Senior High School 1984 — 1986
High School, General Studies, Printing & Graphic Design
First Service Networks May 2015 - Present
TeleTech December 2012 - May 2015
The Home Depot December 2011 - September 2012
DFG Bancorp August 2008 - September 2011
First Lincoln Capital February 2006 - January 2008
Skills
Customer Service, Leadership, Management, Sales, Training, Outlook, Retail, Microsoft Office, Data Entry, Time Management
Education
Ashford University 2011 — 2015
Bachelor of Arts (B.A.), Accounting and Finance, 3.56
Grossmont College 1993 — 1994
None, Computer and Information Sciences and Support Services
Mira Mesa High School 1990 — 1993
Diploma, General Studies, 2.75
Advanced Utility Systems July 2013 - Present
Global Water Resources August 2010 - July 2013
First Service Networks May 2004 - August 2010
D'Masti Events and Catering 2001 - 2004
Skills
Customer Service, Microsoft Excel, Outlook, Microsoft Office, Accounts Receivable, Customer Information..., Accounts Payable, Revenue Analysis, Troubleshooting, Change Management, Program Management, Access, Financial Analysis, Software Documentation, CRM, Analysis, Process Improvement, Sales, Training, Management, Customer Satisfaction, Project Management, Invoicing, Microsoft Word, SharePoint
Education
Grand Canyon University 2011 — 2015
Bachelor’s Degree, Bussiness and Applied Management
First Service Networks June 2015 - Present
Business Marketing Association (BMA) Phoenix January 2014 - June 2015
QCM Technologies October 2013 - June 2015
IDS Technology Marketing July 2011 - March 2013
Identity Studios, Inc. January 2011 - July 2011
Shop Direct Brands August 2010 - February 2011
Defero February 2010 - May 2010
Revival Animal Health May 2009 - July 2009
Skills
Direct Marketing, Online Lead Generation, Sales Enablement, Demand Generation, Marketing Management, Marketing Strategy, Email Marketing, Budget Management, Marketing Operations, Channel Management, Marketing ROI, Multi-channel Marketing, Employee Management, Lead Management, Customer Retention, New Customer Acquisition, PPC, Channel Partners, B2B Marketing, Customer Acquisition, Budgets, B2B, Account Management, Lead Generation, Management, Marketing, Online Marketing, Social Media Marketing, Strategic Partnerships
Education
Arizona State University - W. P. Carey School of Business 2006 — 2010
Marketing, Magna Cum Laude
First Service Networks February 2014 - Present
Chipotle Mexican Grill February 2012 - October 2013
Publix Super Markets June 2010 - July 2011
Skills
Customer Service..., Facilitation of..., Proficiency of business..., Efficient handling of..., Computer proficiency,..., Leadership qualities..., Team player mentality,..., Able to excel and..., Effectively balance..., Customer Satisfaction, Customer Service, Outlook, Microsoft Word, Sales, Microsoft Excel
Education
Florida Agricultural and Mechanical University 2009 — 2013
Bachelor's degree, Health Science with a concentration in Occupation and Wellness
Edison State College 2009 — 2009
Centerline Drivers April 2013 - Present
Staffmark November 2012 - February 2013
First Service Networks February 2011 - November 2012
Select Staffing March 2007 - March 2009
Skills
Recruiting, Screening, Sourcing, Management, Employee Relations, Temporary Placement, Account Management, Team Building, Customer Service, Outlook, Customer Retention, Temporary Staffing, Interviews, Hiring, Leadership
Education
Mission College 1999 — 2002
Associate of Arts (AA), General Studies
Kaiser Permanente January 2013 - Present
Blount November 2010 - January 2013
First Service Networks December 2009 - November 2010
Copper State Bolt & Nut Co. December 2005 - November 2009
The Vanguard Group December 2004 - January 2006
Hewlett Packard - MarketSource January 2002 - November 2004
Skills
Product Lifecycle..., Product Marketing, Product Management, Project Management, Marketing Strategy, Sales, Sales Management, Account Management, Negotiation, Personnel Management, Merchandising, Cross-functional Team..., Team Leadership, Leadership, Trade Shows, Collateral Materials..., Microsoft Office, SAP, SAP BW, Presentations, Public Speaking, Communication, Marketing Communications, International Marketing, Marketing, CRM, Business Development, Team Building, Strategic Planning, Product Development, Forecasting, Budgets, Pricing, Analysis
Education
Arizona State University - W. P. Carey School of Business 2008 — 2010
MBA, Marketing
Arizona State University 2001 — 2004
Bachelors, Business & Communication
Rexel Holdings USA, Corp. December 2011 - Present
first service networks 2009 - 2011
National Waste Associates January 1996 - January 2005
Skills
Account Management, Customer Service, Sales Management, New Business Development, Team Building, Contract Negotiation, Operations Management, Budgets, Strategic Planning, Retail, Management, Microsoft Excel, Inventory Management
Education
Manchester Community College
AZPack July 2015 - Present
First Service Networks February 2015 - July 2015
First Service Networks July 2013 - February 2015
Dart Container (formerly Solo Cup Company) August 2010 - July 2013
Follett Higher Education Group April 2008 - June 2010
Fresh Express LLC May 2007 - August 2007
Target September 2004 - January 2007
Skills
SAP, Inventory Management, Process Improvement, Microsoft Office, Customer Service, Microsoft Excel, Outlook, Manugistics, PowerPoint, Microsoft Word, Data Analysis, Teamwork, Critical Thinking, Operational Cost..., Analysis, Logistics, Team Leadership, Supply Chain, Supply Chain Management, Sales, Production Planning, Inventory Control
Education
Arizona State University, W. P. Carey School of Business 2006 — 2010
Bachelor of Science (B.S.), Logistics, Materials, and Supply Chain Management
Driscoll High School 2002 — 2006
Servpro of Meriden July 2014 - Present
First Service Networks May 2011 - April 2014
US Army October 2007 - December 2010
Jewelers of America January 2002 - January 2004
Skills
Customer Service, Databases, Computer Proficiency, Social Skills, Inventory Control, Data Entry, Microsoft Excel, Customer Satisfaction, Time Management, Customer Retention, Call Centers, Customer Experience, Training, Microsoft Office, Outlook, Sales, Team Building, Leadership, Marketing, Microsoft Word, Strategic Planning
Education
City University of New York-Hunter College 1998 — 2001
Borough of Manhattan Community College 1995 — 1998
Building Power January 2009 - Present
First Service Networks January 2006 - December 2010
Pegnato and Pegnato Roof Management Inc January 1992 - January 2006
Bryant Roofing May 1988 - December 1991
Solar Tronics January 1978 - May 1988
Skills
Licensed Roofing..., Facilities Management, Energy Management, Contract Negotiation, Energy Efficiency, Construction Management, Sustainability, Contract Management, Team Building, Budgets, Strategic Planning, Operations Management, Property Management
Education
Rutgers University 1970 — 1976
Bachelor of Arts (B.A.), Business Administration and Management, General
Madison Township High School 1966 — 1970
First Service Networks March 2015 - Present
Stream Global Services November 2012 - Present
Revolution Photography & Design June 2003 - Present
Family Support Institute 2012 - 2012
Jeff 'The Fish' Aaron 2003 - 2010
GF Strong Rehabilitation Centre June 1988 - October 1993
Skills
Photography, Photoshop, Teaching, Digital Photography, Counseling, Life Coaching, Public Relations, Psychotherapy, Social Media, Social Media Marketing, Editing, Public Speaking, Coaching, Social Networking, Advertising, Lifestyle, Newsletters, Publishing, Personal Development, Workshop Facilitation, Event Management, Program Development, Nonprofits
Education
Rhodes Wellness College 2010 — 2012
Professional Wellness Counsellor, Counseling
Langara College 1989 — 1991
Professional Photography, Photography
First Service Networks October 2013 - Present
2Gyrlzandacam Productions January 2009 - Present
Ajilon August 2012 - October 2013
Todays Office Professionals October 2009 - August 2010
Labor Ready February 2008 - February 2009
Nuclear Energy Institute February 2007 - August 2007
Ratner Companies August 2003 - January 2006
GYMR Public Relations January 2001 - October 2001
Acsys February 1998 - January 2001
The Washington Group December 1997 - October 1998
Skills
Recruiting, Human Resources, Customer Service, Public Relations, Outlook, Social Networking, Blogging, Management, PowerPoint, Interviews, Process Scheduler, Marketing, Time Management, Research, Budgets, Microsoft Excel, Employment Law, Promotions, Temporary Placement, System Administration, Administrative Work, Resume Writing, Applicant Tracking..., Sales, Editing, Type 85wpm, SharePoint, Administration, Conflict Resolution, Text Editing, Employee Training, Social Media, Training, Entertainment, Event Planning, Event Management, Microsoft Office, Team Building, Team Leadership, Hiring, Social Media Marketing, Leadership, Project Management
Education
University of the Rockies 2012 — 2014
Masters of Psychology, Mediation & Conflict Resolution, 3
Ashford University 2010 — 2012
Bachelor of Arts (BA), Social and Criminal Justice
The French Institute2002 - 2003 2001 — 2002
Lisenced, Cosmetology, Barber/Styling, and Nail Instructor
Missouri Valley College 1992 — 1995
Associates of Arts, Marketing/Small Business Management
Beckman Coulter December 2013 - Present
Benihana October 2013 - December 2013
Riverbed Technology June 2012 - September 2013
Learn-It Systems October 2009 - May 2012
Laureate International Universities September 2007 - 2009
First Service Networks March 2006 - September 2007
Skills
Accounting, Financial Reporting, Payroll, Microsoft Excel, Financial Analysis, Budgets, Microsoft Office, Microsoft Word, Expenses, Spreadsheets, PowerPoint, Outlook, Analysis, Staff Development, Data Analysis, Research, Fixed Assets, Accruals, Accounts Payable, Financial Statements, Bank Reconciliation, Leadership, Journal Entries, Account Reconciliation, General Ledger, Spanish, PeopleSoft, JD Edwards, Hyperion Enterprise, Great Plains Software, Revenue Recognition, Cash Management, Cash Receipts, Inventory Analysis, Internal Controls, Finance, US GAAP, Accounts Receivable
Education
University of Maryland University College 2013 — 2015
Master of Business Administration (MBA), Management
University of Maryland Baltimore County 2003 — 2006
Bachelor of Science in Financial Economics, Finance
The Community College of Baltimore County 2008 — 2010
Associate Degree & Certificate in Accounting, Accounting
US Army August 2015 - Present
Total Quality Logistics June 2014 - February 2015
First Service Networks February 2014 - June 2014
US Army June 2013 - February 2014
US Army April 2012 - June 2013
US Army July 2010 - April 2012
US Army August 2008 - July 2010
US Army July 2004 - August 2008
Skills
Logistics Management, Logistics Consulting, Unmanned Vehicles, Training, Team Leadership, Leadership, Military Experience, Military Aviation, Helicopters, UAV, Sales, Airborne School, Avionics
Education
Cochise College 2008 — 2008
UAS Maintenance and Management
Amador High School 2000 — 2004
First Service Networks July 2015 - Present
University of Illinois Catering May 2014 - June 2015
The Center for Parent-Child Studies at the University of Illinois September 2013 - June 2014
University of Illinois Catering August 2010 - May 2014
Skills
Proficient with..., Time Management, Customer Service, Organization Skills, Event Planning, Microsoft Office, Microsoft Excel
Education
University of Illinois at Urbana-Champaign 2010 — 2014
Bachelor of Science (B.S.), Psychology
Whole Foods Market March 2015 - Present
Whole Foods Market August 2011 - Present
Anne Arundel Medical Center January 2011 - Present
First Service Networks December 2010 - August 2011
Skills
Microsoft Office, Customer Service, Outlook, Public Speaking, Time Management, Accounting, Social Media, Sales, Financial Reporting, QuickBooks, Social Media Marketing, Event Management, Data Entry, Microsoft Word, Cpr Certified, Accounts Payable, Payroll, Office Management, Event Planning, Teamwork, Employee Relations, Microsoft Excel, Inventory Management, Social Networking, Public Relations, Appointment Scheduling, Telephone Skills, Food, Customer Satisfaction, Wellness, Retail, Leadership, PowerPoint, Process Improvement, Team Building, Training, Marketing, Nutrition, PeopleSoft, Advertising, Marketing Communications, Team Leadership, Fitness, Marketing Strategy, Blogging, Inventory Control, Management, Budgets, Strategic Planning, New Business Development
Education
Anne Arundel Community College
Severna Park High School
First Service Networks September 2015 - Present
LifeLock November 2013 - September 2015
Fiserv October 2009 - November 2013
Fiserv March 2000 - October 2009
Discover Financial Services August 1998 - March 2000
Discover Financial Services August 1997 - August 1998
Discover Financial Services August 1996 - August 1997
Yavapai College August 1995 - August 1996
Skills
Performance Management, Talent Management, Instructional Design, Organizational..., Leadership Development, Onboarding, Succession Planning, Employee Engagement, Change Management, Executive Coaching, Employee Relations, Coaching, Organizational Design, Organizational..., Instructor-led Training, Training Delivery, Workforce Planning, SPHR, Needs Analysis, Performance Improvement, Culture Change, Employee Training, Human Resources, Training
Education
University of Phoenix 1997 — 1998
Masters of Organizational Management, Business
Illinois State University 1993 — 1995
BS, Psychology
Yavapai College 1991 — 1993
Associates, General Studies
First Service Networks June 2015 - Present
U.S. Fleet Forces Command July 2013 - June 2015
First Service Networks 2015 - 2015
USS DWIGHT D. EISENHOWER (CVN 69) May 2011 - July 2013
Naval Supply Systems Command April 2010 - April 2011
Bureau of Naval Personnel May 2009 - April 2010
USS NIMITZ (CVN 68) June 2007 - April 2009
Office of Legislative Affairs June 2005 - June 2007
USS McCampbell (DDG 85) August 2000 - July 2003
Defense Supply Center Richmond February 1999 - August 2000
Skills
Navy, Program Management, Military, Operations Management, Military Operations, Command, Military Experience, Logistics, Leadership, Defense, Supply Chain Management, Operational Planning, Security Clearance, DoD, National Security
Education
Harvard Business School 2003 — 2005
Master of Business Administration (MBA)
DePaul University 1990 — 1992
Bachelor of Science (BS), Finance
Camelback High School, Phoenix, AZ 1987 — 1989
Impact Service Group January 2012 - Present
New York Army National Guard April 1992 - May 2012
First Service Networks April 2008 - October 2009
First Service Networks March 2003 - April 2008
First Service Networks April 2001 - May 2003
US Navy November 1986 - May 1990
Skills
Operations Management, Team Building, Team Management, Management, Microsoft Office, Strategic Planning, Customer Service, Process Improvement, Microsoft Excel, Inventory Management, Microsoft Word, PowerPoint, Budgets, Contract Negotiation, Project Management, Account Management, Analysis, Business Analysis, Business Strategy, Call Centers, Change Management, Contract Management, Cross-functional Team..., Customer Satisfaction, Event Planning, Government, Integration, Leadership, Marketing, Marketing Strategy, Negotiation, New Business Development, Outlook, Process Scheduler, Program Management, Public Speaking, Research, Retail, Sales, Social Networking, Team Leadership, Training, Troubleshooting
Education
University of Bridgeport 2012 — 2014
Bachelor's degree, Business Administration and Management, General
Clean Bread and Cheese Creek May 2009 - Present
Johns Hopkins Bayview Medical Center December 2007 - Present
Corporate Office Properties Trust January 2006 - November 2007
Gannett Fleming October 2003 - September 2005
Big Fish, Inc. 2005 - 2005
First Service Networks 2003 - 2005
R.E. Michael Company 2003 - 2003
Vertis, Inc. 1998 - 2001
Beth Tfiloh 1995 - 1996
Skills
Financial Analysis, Data Mining, Process Evaluation, Government, Marketing, Proposal Writing, Non-profits, Budgets, Strategic Planning, Public Speaking, Program Management, Fundraising, Volunteer Management, Non-profit..., Non-profit Director, Non-profit Board..., Non-profit Leadership, Non-profits..., Coordinating Events, Coordinating Special..., Non-profit Volunteer, Non-profit Environments, Environmental Projects, Organizational..., Community Outreach, Community Organizing, Presentation Development, Leadership, Grassroots Organizing, Microsoft Office, Visio, SAP, Environmental Awareness, Environmental Education, Environmental Issues, Presentations, Social Media, Market Research, Advertising, Teaching, Project Planning, Management, Contract Management, Analysis, Email Marketing, Nonprofits, Grant Writing, Community Development, Policy, Public Policy
Education
Towson University 1992 — 1994
Bachelor of Science, Social Science and History Education
Towson University 1987 — 1991
Bachelor of Science, Business Administration, Minor in Economics
Our Lady of Mount Carmel High School 1983 — 1987
High School, Academic
Penn-Mar Human Services June 2014 - Present
Penn-Mar Human Services October 2013 - June 2014
Kent Island High School/Queen Anne's County Board of Education November 2011 - March 2013
The Whole Self Center October 2009 - March 2013
Kent Island High School/Queen Anne's County Board of Education September 2007 - January 2009
Kent Island Elementary School/Queen Anne's County Board of Education October 2006 - June 2007
The Judy Center/Queen Anne's County Board of Education June 2006 - October 2006
Homemaker March 2002 - June 2006
First Service Networks February 2001 - March 2002
Rockville Pregnancy Center October 1998 - April 2001
Skills
Customer Service, Data Entry, Banking, Special Needs, Leadership, Special Education, Networking, Child Development, Outlook, Time Management, Access, Software Documentation, Classroom, Microsoft Word, Microsoft Excel, PowerPoint
Education
Catonsville Community College 1986 — 1986
N/A, Accounting and Computer Science, starting GPA of 4.0 and overall GPA of 3.2
Milford Mill Senior High School 1980 — 1984
First Service Networks November 2009 - August 2013
Skills
Data Analysis, Process Improvement, Project Management, Presentations, Supply Chain Management, Statistics, Microsoft Office, Economic Research, Employee Training, SPSS, Procurement
Education
Arizona State University 2006 — 2008
Bachelor of Science (B.S.), Economics
First Service Networks February 2014 - Present
Owner of Fade It Back Barber Shop January 2012 - Present
Picture Me Portraits Studio February 2008 - April 2013
BODYBUILING.COM April 2004 - September 2006
Skills
Public Speaking, Social Media, Photoshop, Nonprofits, Social Media Marketing, Public Relations, Microsoft Office, Photography, PowerPoint, Management, Customer Service, Microsoft Word, Microsoft Excel, Leadership, Sales, Budgets, Training, Outlook, Music, Retail, Time Management, Team Building, Entrepreneurship, Research, Strategic Planning, Coaching, Adobe Creative Suite, Social Networking, Advertising, Event Management, Marketing, Marketing Communications, Marketing Strategy, Event Planning, Fundraising, Employee Training, Facebook, Online Marketing, Merchandising, Online Advertising, Interviews, Analysis, Team Leadership, Recruiting, Leadership Development, Teamwork, Inventory Control, Business Planning, Customer Satisfaction, Market Research
Education
Nova Southeastern University 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Hillsborough Community College 2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Arizona State University September 2015 - Present
Arizona State University November 2014 - September 2015
First Service Networks December 2012 - November 2014
Banner Health Hospital May 2010 - December 2012
Adecco Group 2005 - 2006
Skills
Human Resources, Benefits Administration, Onboarding, Strategy, Administration, Customer Service, Temporary Placement, Employee Relations, HRIS, Talent Acquisition, Full-life Cycle..., FMLA, ADA compliance, New Hire Orientations, Cross-functional..., Payroll, HIPAA, Workers Compensation, Leave of Absence..., Employee Wellness, Microsoft Office, ADP ezLaborManager, ADP Payroll, ADP HRB, COBRA, Monster, Zip Recruiter, Birddog Jobs, Employee Benefits
Education
Davenport University
Bachelor's degree, Human Resource Management
Xerox Business Services June 2006 - Present
Affiliated Computer Services May 2006 - February 2010
Honeywell Technology Solutions, Inc. August 2004 - May 2006
First Service Networks September 2001 - August 2004
Troy Systems November 1999 - October 2001
United Parcel Service 1985 - 1999
Skills
Employee Relations, Talent Acquisition, Performance Management, Employee Benefits, Benefits Administration, Recruiting, Organizational..., Change Management, Leadership Development, Talent Management, Succession Planning, Onboarding, Training, HRIS, New Hire Orientations, Human Resources, Employee Training, Employee Engagement, Interviews, Executive Management, Process Improvement, Program Management, Strategic Planning, Internet Recruiting, HR Policies, Team Building, Deferred Compensation, Technical Recruiting, HR Consulting, Personnel Management, Workforce Planning, Organizational Design, Vendor Management, Applicant Tracking..., Sourcing, College Recruiting, Temporary Placement, Outsourcing, Leadership, Labor Relations, Organizational...
Education
The Johns Hopkins University 2000 — 2003
Master's degree, Organizational Leadership
University of Maryland Baltimore 1985 — 1989
Bachelor's degree, Registered Nursing/Registered Nurse
United Solutions, LLC October 2013 - Present
First Service Networks April 2007 - September 2013
Info-Matrix Corporation October 2002 - March 2007
Apar Infotech August 1998 - September 2002
National Computer Systems September 1995 - June 1998
Skills
Team Building, Project Management, Management, Customer Service, Program Management, IT Strategy, Vendor Management, Software Development, SDLC, Microsoft Office, Leadership, Strategic Planning, Web Development, JavaScript, Business Analysis, SharePoint, Microsoft SQL Server, Business Intelligence, ASP, Enterprise Architecture, Business Strategy, jQuery
Education
Birla Institute of Technology and Science, Pilani, India 1994 — 1995
Master's degree, Software Systems
Osmania University 1989 — 1993
Bachelor's degree, Computer Science
Red Lobster August 2012 - Present
TEAM Enterprises April 2012 - Present
JBC Gametime Sports Bar August 2013 - May 2015
First Service Networks April 2007 - October 2010
IDT Energy September 2006 - April 2007
The Bon Ton Stores Inc. February 2006 - October 2006
Finish Line November 2001 - January 2006
Skills
Customer Service, Sales, Facilities Management, Account Management, Contract Negotiation, Microsoft Office, Data Entry, PowerPoint, Microsoft Word, Project Management, Outlook, Retail, Management, Leadership, Call Centers, Team Leadership, Inventory Management, Customer Satisfaction, Training
Education
Jamestown Community College 2003 — 2006
First Service Networks February 2014 - Present
Ridge Seals Swim Team 2012 - September 2014
Lisbon Pre-kindergarten 2012 - 2013
Self Employed 2004 - 2013
First Service Networks 2000 - 2004
Troy Systems, Inc. 1999 - 2000
GP Strategies Corporation 1996 - 1999
Presearch, Inc. 1995 - 1996
Skills
Organizational..., Training, Project Management, Process Improvement, Leadership Development, Management Consulting, Program Management, Change Management, Project Planning, Instructional Design, Fundraising, Strategic Planning, Team Building, Leadership, Instructor-led Training, Distance Learning, Technical Training, Technical Writing, Technical Documentation, Mentoring, Vendor Management and..., Program Evaluation, Assessment
Education
The Johns Hopkins University 1998 — 2000
M.S., Technical Management
Salisbury State University 1991 — 1995
Bachelor of Science (BS), Biology
University of Maryland Eastern Shore 1991 — 1995
Bachelor of Science (BS), Environmental Science
First Service Networks September 2015 - Present
Education
Illinois Institute of Technology 1990 — 1994
BS
Regis University 2007 — 2009
MS
Duke University 2010 — 2010
Certificate
Rutgers, The State University of New Jersey-New Brunswick 2013 — 2013
Certificate, Mini-MBA Business Essentials Program
United Aluminum Corporation April 2011 - Present
Carmen Schaffer Sales and Marketing LLC October 2001 - March 2011
First Service Networks May 2000 - October 2001
First Service Networks April 1996 - May 2000
Lightstat Inc. November 1988 - March 1996
Skills
Selling, Sales Operations, Contract Negotiation, Negotiation, B2B, Key Account Management, Inventory Management, Team Building, Operations Management, Leadership, Customer Service, Sales
Education
University of Connecticut
MBA, Marketing
University of Hartford
Bachelor of Business Administration (BBA), Marketing
First Service Networks August 2014 - Present
Sargent Aerospace & Defense May 2013 - August 2013
IGATE February 2010 - June 2012
Entrepreneur April 2009 - February 2010
Skills
Business Analysis, Business Strategy, Process Improvement, Reporting & Analysis, Performance Reporting, Ad Hoc Reporting, Excel Dashboards, KPI Dashboards, Data Analysis, Business Intelligence, Business Objects, SQL, Microsoft Excel, SharePoint, Project Management, Web Applications, Java, Visio, Enterprise Architecture, Cloud Computing, Requirements Analysis, Project Coordination, Scrum, Agile Methodologies, Software Project..., Management, Requirements Gathering, Requirements Management, PMP, Enterprise Software, MS Project, Testing, Program Management, User Acceptance Testing, Microsoft Office, Survey Design, SDLC, Agile Project Management, Survey Research, Software Development
Education
University of Arizona 2012 — 2014
Master of Business Administration (MBA)
Sathyabama University 2005 — 2009
Bachelor of Engineering (B.E.), Computer Science
First Service Networks June 2013 - Present
Dave & Buster's Inc. March 2012 - July 2013
Friendly Self Storage September 2011 - December 2011
Poultry Research Center August 2007 - September 2011
Skills
Microsoft Excel, Public Speaking, Phone Etiquette, People Skills, People Management, Price Quotes, Time Management, Customer Satisfaction, Customer Service, Training, Team Building
Education
Stephen F. Austin State University
Poultry Science
HRA of New Britain September 2013 - Present
Town & Country Early Childhood Education October 2012 - September 2013
YMCA August 2011 - October 2012
First Service Networks February 2009 - August 2010
Rite Aid September 2006 - September 2007
Thomas Agency Inc November 2005 - April 2007
Various Temporary Agencies September 2004 - November 2005
TD Banknorth April 2003 - June 2004
Innes Photo September 2002 - December 2002
Good Sports January 1997 - January 2001
Skills
Early Childhood..., Customer Service, Clerical Work, Early Childhood Literacy, Education
Education
University of Connecticut 1997 — 2000
Fine Arts, Concentration in Graphic Design
Quinebaug Valley Community Technical College
Associates degree, Fine Arts
First Service Networks August 2015 - Present
Kimberly-Clark April 2010 - May 2015
Kimberly-Clark September 2006 - April 2010
Kimberly-Clark August 2000 - September 2006
Skills
Customer-focused Service, Forecasting, Analysis, Management, Vendor Management, Project Management, FMCG, Process Improvement, Change Management, Continuous Improvement, SAP, Marketing, Budgeting, Space Planning, AutoCAD, Consumer Products, Contract Negotiation, Strategic Planning
Education
LeTourneau University 2010 — 2013
Master of Business Administration (M.B.A.)
LeTourneau University 2001 — 2005
Bachelor of Business Administration (BBA), Magna Cum Laude
First Service Networks May 2013 - Present
First Service Networks May 2013 - April 2014
Voya Investment Management February 2012 - May 2013
Trilogy Financial Services Scottsdale, Arizona March 2011 - February 2012
GMR Global Media Reach January 2010 - March 2011
College Pro 2009 - 2010
Skills
Entrepreneurship, Mutual Funds, Finance, Analysis, Leadership, Financial Modeling, Investments, Business, Financial Analysis, Business Strategy, Business Planning, Investor Relations, Small Business, Corporate Governance, Corporate Finance, Strategic Planning, Management, Business Development, Project Management, Managerial Finance, Data Analysis, New Business Development, Team Leadership, Team Building, Forecasting, Budgets, Strategy, Business Analysis, Financial Forecasting, Coaching, Contract Negotiation, Microsoft Excel, RFP
Education
Northern Arizona University, College of Business Administration 2010 — 2011
Bachelor's, Business Administration & Management
Oregon State University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business
First Service Networks 2014 - Present
Starbucks 2012 - 2014
The Great Atlantic & Pacific Tea Company 2008 - 2012
Skills
Retail, Sales, Customer Service, Microsoft Excel, Inventory Management, Merchandising, Leadership, Microsoft Word, Team Building, PowerPoint, Training, Time Management, Espresso Machine Repair
Education
Middlebury College 2003 — 2008
Bachelor’s Degree, Classics and Classical Languages, Literatures, and Linguistics
Middlebury College 2003 — 2008
Bachelor's degree, Classics and Classical Languages, Literatures, and Linguistics
First Service Networks July 2015 - Present
First Service Networks September 2014 - July 2015
First Service Networks March 2012 - August 2014
Target November 2007 - March 2012
Target July 2005 - November 2007
Skills
Customer Satisfaction, Time Management, Customer Service, Management, Retail, CRM, Merchandising, Microsoft Office, Team Building, Account Management, Team Leadership, Call Centers, Operations Management, Microsoft Excel, Performance Management, Recruiting, Talent Management, Social Networking, POS, Project Management, Community Service, Coaching, Payroll, Customer Retention, Analysis, Process Improvement, Interviews, Microsoft Office 2007, Leadership Development, Hiring, PeopleSoft, Employee Training, Dependable Team Player, Inventory Management, Employee Relations, Outstanding Customer..., Execution Management, Training & Development, Supervisory Experience, Staff Scheduling, Performance Reviews, Conducting Interviews, PDA, Retail Industry, Database Administration, Siebel, Customer Relationship..., Negotiation, Business Development, Articulate Storyline
Education
Towson University 2006 — 2010
Bachelor of Science, Business Administration/Management
First Service Networks September 2014 - Present
Chick-fil-A Restaurants November 2011 - September 2015
AT&T Mobile Tel July 2008 - December 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
Parker University
Vascular and Interventional Radiology Residency Program
First Service Networks April 2014 - Present
Target July 2012 - April 2014
Target July 2009 - July 2012
Eastern Illinois University September 2011 - May 2012
Enterprise Rent-A-Car May 2011 - May 2012
Carson Pirie April 2007 - August 2008
Skills
Customer Satisfaction, Management, Microsoft Word, Sales, Time Management, Microsoft Office, Retail, Teamwork, Microsoft Excel, PowerPoint, Inventory Management, Insurance, Advertising, Customer Service, Leadership
Education
Eastern Illinois University 2008 — 2012
Bachelor of Science, Business Marketing
Eastern Illinois University
Apple August 2014 - Present
Huron River Watershed Council June 2015 - August 2015
Apple April 2013 - August 2014
First Service Networks April 2011 - April 2013
Starbucks July 2002 - April 2011
Skills
Customer Service, Troubleshooting, Microsoft Office, Inventory Management, Customer Satisfaction, Retail, Sales, Time Management, Management, Team Leadership, Team Building, Training
Education
Schoolcraft College 2009 — 2015
Associates of Applied Science - Environmental Studies, Environmental Science
First Service Networks August 2015 - Present
Hebrew Home of Greater Washington December 2013 - July 2015
Skills
Community Outreach, Customer Service, Event Planning, Leadership, Microsoft Excel, Microsoft Word, Nonprofits, PowerPoint, Public Speaking, Research, Strategic Planning, Teaching
Education
Grace College & Seminary 2015 — 2019
Master's of Clinical Mental Health Counseling
Grace College & Seminary 2015 — 2017
Master of Business Administration (M.B.A.)
Indiana Bible College 2000 — 2005
Biblical Studies, Theology/Theological Studies
PACIFICA CONTRACTORS June 2014 - Present
MEP Enterprises, Inc. April 2011 - April 2014
First Service Networks February 2009 - April 2011
CB Richard Ellis February 2008 - February 2009
Carlis Consulting February 2006 - February 2008
Blockbuster Inc. June 2002 - February 2006
Skills
Construction, Budgeting, HVAC, Contractors, Facilities Management, Call Center, Critical Systems, Testing & Balancing of..., Account Management, Employee Management, Budgets, Testing, Cross-functional Team..., Leadership, Contract Negotiation, Management, Project Management, Communication, Work Ethic, Retail, Call Centers, Business Development, Project Planning, Operations Management, CRM, Preventive Maintenance, Strategic Planning, Sales, Team Leadership, Facilities Operations, Negotiation, Contract Management, Maintenance & Repair, Process Scheduler, Vendor Management, Sales Management, Team Building, Customer Satisfaction, New Business Development, Customer Service, Purchasing, Forecasting, Quality Assurance, Energy Management, Procurement, Change Management, P&L Management, Proposal Writing, Inventory Management, Marketing Strategy
Education
University of Oklahoma - Price College of Business 1996 — 1999
BBA, Business Administration - Price College of Business
Razzoo's Cajun Cafe May 2015 - Present
Assurance Facility Management Inc. September 2014 - Present
Immersion Multimedia 2005 - 2015
Accelerated Mechanical Services LLC March 2014 - September 2014
Ensite Solutions February 2013 - February 2014
Amputee Mobility Products/Spinware January 2013 - 2014
Blair General Maintenance Contractor March 2009 - February 2013
Executive AirShare December 2007 - October 2008
ACIS 2007 - 2008
First Service Networks March 2001 - December 2007
Skills
Facilities Management, Contract Negotiation, Construction, HVAC, Budgets, Operations Management, Contract Management, Team Building, Process Scheduler, Negotiation, Construction Management, Account Management, Customer Satisfaction, Strategic Planning, Sales Management, New Business Development, Plumbing, Retail, Sales, Property Management, Customer Service, Management, Purchasing, Project Management, Training, Vendor Management, Telecommunications, Project Planning, Team Leadership, Business Development, Direct Sales, Cross-functional Team..., Leadership, Building Automation, Selling, Sales Process, Energy Management, Data Center, Strategy, P&L Management, Forecasting, Customer Retention, Income Statement, Pricing, Process Improvement, Maintenance & Repair, Sales Operations, Procurement, Business Planning, CRM
Education
The University of Texas at Austin 1979 — 1980
Business Management
Paschal High School 1974 — 1978
Ecova April 2004 - Present
Broadstar Wind Systems June 2008 - December 2008
First Service Networks April 2000 - April 2004
Yankelovich Partners 1998 - 2000
Norelco Consumer Products 1995 - 1997
Goody Products January 1993 - April 1995
Chesebrough-Pond's July 1987 - January 1993
Unilever Personal Care 1984 - 1993
Skills
Energy, Carbon Footprinting, Strategic Planning, Business Development, Contract Negotiation, Supply Management, New Business Development, Program Management, Sales, Wind Power, Account Management, Market Analysis, Procurement, Competitive Analysis, Cross-functional Team..., Market Research, Leadership, Marketing Strategy, Strategy, CRM, Product Marketing, Business Strategy, Product Management, Sustainability, Telecommunications, Budgets, Training, Marketing, Project Planning
Education
Columbia University - Columbia Business School 1982 — 1984
MBA
University of California, Davis 1977 — 1981
BA
First Service Networks March 2009 - Present
Honeywell Process Solutions March 2006 - March 2010
Skills
Microsoft Office, Data Entry, Customer Satisfaction, Outlook, Microsoft Excel
Education
Everest College-Phoenix 2014 — 2018
Associate's degree, Criminal Justice and Corrections
Atalier Staffing Resources August 2015 - Present
First Service Networks June 2015 - August 2015
Ally Senior Care Solutions, LLC August 2014 - June 2015
Ally Senior Care Solutions, LLC January 2014 - June 2015
IMPACT Technology Recruiting July 2012 - October 2013
SkillStorm May 2012 - August 2012
Govig & Associates September 2008 - November 2010
Fender Musical Instruments February 2003 - February 2008
Skills
Marketing Communications, Recruiting, IT Recruitment, Technical Recruiting, Network Engineering, Permanent Placement, Applicant Tracking..., College Recruiting, Screening Resumes, Internet Recruiting, Talent Management, Screening, Benefits Negotiation, Sourcing, Staffing Services, Executive Search, Contract Recruitment, Temporary Placement, Human Resources, Cold Calling, Talent Acquisition, Management, Networking, SDLC, Consulting, Resume Writing, PeopleSoft, Employee Benefits, Training, Account Management, Employee Relations, Information Technology, Employee Training, Onboarding, Interviews, Vendor Management, Staff Augmentation, CRM, Hiring, Leadership, Business Development, Organizational..., Resource Management, Professional Services, Social Networking, Financial Services, Strategic Sourcing, Job Diva, Performance Management, Sales
Education
Paradise Valley Community College
First Service Networks December 2013 - Present
Thomas-Services, Inc November 2011 - September 2013
Igor The Watchdog Corp July 2001 - August 2011
Skills
Call Centers, Customer Service, Telecommunications, Team Leadership, Account Management, Customer Satisfaction, Team Building
Education
Benedictine University
First Service Networks January 2015 - Present
EDMC January 2013 - January 2015
College Bound September 2012 - January 2013
USA Closers November 2009 - January 2012
Easy Spirit October 2008 - November 2009
Cablevision-Westbury January 2006 - October 2008
Skills
Customer Satisfaction, Call Centers, Customer Service, Management, Recruiting, Sales, Training, Process Improvement, Team Building, Time Management, Troubleshooting, Retail, Public Speaking, Inventory Control
Education
Grand Canyon University 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
University of Phoenix 2008 — 2014
Bachelor of Science in Business, Business, Management, Marketing, and Related Support Services, B
First Service Networks February 2015 - Present
Interview Coaching and Resume Design August 2010 - Present
Zippertubing Company July 2013 - January 2015
The Guardian Life Insurance Company of America December 2011 - March 2013
Kelly Services May 2009 - November 2011
TJX (Homegoods) January 2009 - January 2010
Lignos Inc. July 2008 - April 2009
S&C Molina Architects and Interior Designers December 2006 - December 2006
Skills
Recruiting, Customer Service, Training, Event Planning, Outlook, Sales, Lotus Notes, Visio, Microsoft Excel, Microsoft Office, Time Management, Marketing, Access, PowerPoint, Microsoft Word, Coordinating Events, Event Management, Budgets, Sourcing, Insurance, Interviews, Project Coordination, Social Networking, Administrative..., SnagIt, Editing, Life Insurance, Networking, Inquisite, Customer Research, Dispute Resolution, SharePoint, Survey Management, Spreadsheets, Social Media, Public Speaking, Resume Writing, JotForm, Project Management, Project Planning
Education
Thomas Edison State College 2011 — 2011
Colorado Technical University 2010 — 2010
University of Alabama in Huntsville 2007 — 2008
Business; Marketing, Management
Wayne County Community College
First Service Networks June 2015 - Present
NurseComm June 2008 - June 2015
Taller San Jose January 2008 - May 2008
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Sales, Team Leadership, Public Speaking, Account Management, Social Media, Market Research, Event Planning, Management Consulting, Direct Sales, Accounting, Outlook, Customer Service, Leadership Development, Leadership, Research
Education
Cal State Fullerton 2011 — 2013
Business, Management, Marketing, and Related Support Services, Junior-Senior
Orange Coast College 2006 — 2011
Associate of Arts (A.A.), Business Administration, Management and Operations, Sophmore
Chapman University 2001 — 2003
N/A, General Education, Freshman
Santiago High School 1997 — 2001
High School Diploma, Graduated with Honors
First Service Networks June 2015 - Present
FM Facility Maintenance June 2015 - Present
Education
San Jose State University 1995 — 1997
1997
San Jose State University 1995 — 1997
Bachelor's degree in HR
First Service Networks November 2010 - Present
First Service Networks November 2010 - Present
Rosenthal Law Firm, LLC September 2009 - June 2010
RBC Wealth Management May 2007 - July 2009
Walmart August 2001 - April 2007
Skills
Multilingual, Customer Service, Computer Literate, Facilities Management, Contract Management, Operations Management, Vendor Management, Process Improvement, Outlook, Lotus Notes, Contract Negotiation, Microsoft Office, Microsoft Excel, Project Planning, Teamwork, PowerPoint, Project Management, Process Scheduler, Sales, Management, Account Management, Budgets, Research, Microsoft Word, Strategic Planning, Supervisory Skills, Team Building, Leadership, Construction, Purchasing, Customer Satisfaction, Team Leadership, Inventory Management, Facilities Operations, Negotiation, Logistics, Forecasting, Accounting, Procurement, Invoicing, Building Maintenance, Analysis, Training, Software Documentation, Access, Time Management, Human Resources, Employee Relations, Program Management, P&L
Education
University of Hartford
Bachelor's Degree, Organizational Studies
Manchester Community College 2005 — 2007
Associate's Degree, Paralegal
Abacus Group March 2015 - Present
Texas TransEastern November 2014 - March 2015
First Service Networks December 2013 - November 2014
FedEx Office November 2005 - December 2013
Skills
Retail, Team Building, Team Leadership, Advertising, Strategic Planning, Brand Development, Direct Mail, Online Marketing, Product Management, Customer Service, Digital Marketing, Product Marketing, Entrepreneurship, Social Media Marketing, Product Development, Document Management, Microsoft Office, Photoshop, Adobe Creative Suite, Mac OS, Windows, Email Marketing, Phone Etiquette, Consulting, Sales, Marketing, Production Managment, PowerPoint, Microsoft Excel, Multi Tasking, Professional Services, Organization, Leadership, Training, Management, Sales Management
Education
Eastern Michigan University 2006 — 2008
Some college, General studies
Tarrant County College
Tangoe Inc. February 2015 - Present
B.O.S.S. MARKETING March 2014 - January 2015
Alfern Mechanical January 2014 - May 2014
First Service Networks January 2012 - February 2013
Nokia March 2005 - May 2008
Skills
Customer Satisfaction, Microsoft Excel, Customer Service, Outlook, Call Centers, Process Scheduler, Customer Retention, Access, Microsoft Word, Time Management, Management, Windows 7, Human Resources, Budgets, Team Leadership, PowerPoint, Administrative..., Data Entry, Negotiation, Account Management, Office Administration, Inventory Management, Sales, Operations Management, Administration, Troubleshooting, Quality Assurance, Performance Management, Invoicing, Office Management, Microsoft Office, Accounts Receivable, Data Analysis, Training, Telephone Skills, Supervisory Skills, Hiring, Recruiting, Team Building, Strategic Planning, Analysis, Teamwork, Purchasing, Employee Relations, Lotus Notes, Switchboard Operator, Payroll, Facilities Management, Social Networking, Appointment Scheduling
Education
Everest College-Dallas 2013 — 2013
Medical Administrative Assistant, Medical Administrative/Executive Assistant and Medical Secretary
Harbor City Supply November 2004 - Present
First Service Networks 2003 - 2004
The Baltimore Sun 2003 - 2003
Skills
Social Media, Customer Service, Corporate Blogging, Photoshop, Microsoft Office, 10 Key, QuickBooks, Internet, Phone Etiquette, English grammar, Creative Writing, Sales, CRM, Call Centers, Customer Satisfaction
Education
University of Maryland University College 2008 — 2014
Bachelor of Arts (B.A.), English
Loyola University Maryland 1999 — 2000
Music Performance, General
DNR Refrigeration, LLC August 2012 - Present
First Service Networks June 2010 - August 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Budgets, PowerPoint, Outlook, English, Windows, Negotiation, Strategic Planning, Research, Photoshop, Public Speaking, Team Building, Facilities Management, Teaching, HTML, Operations Management, Contract Management, Project Planning, Team Leadership, Management, Inventory Management, Customer Satisfaction, Sales, Leadership, Contract Negotiation, Training
Education
ITT Technical Institute-Houston West 1996 — 1998
Associate's degree, Computer Aided Drafting
El Campo High Achool 1992 — 1996
Honor Diploma, Basic Education
CBRE July 2015 - Present
First Service Networks April 2014 - July 2015
First Service Networks June 2011 - April 2014
First Service Networks December 2009 - July 2011
Starbucks Coffee Company April 2006 - December 2009
Starbucks Coffee Company May 2003 - April 2006
Sharks Ice at San Jose February 2000 - May 2003
Skills
Business Strategy, Customer Service, Facilities Management, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Leadership, Account Management, Budget, IFMA, Budgets, Customer Satisfaction, Program Management, Training, Cross-functional Team..., Troubleshooting, Management, Team Building
Education
San Jose State University 2002 — 2009
BS, Business Administration
First Service Networks January 2001 - Present
Pegnato & Pegnato March 1999 - January 2001
CMS Mechanical Services May 1995 - March 1999
US Navy April 1979 - June 1995
Skills
Training, Performance Management, Budgets, P&L Management, Accounting, Financial Accounting, Six Sigma, Program Management, Account Reconciliation, Accountability, PeopleSoft, Team Leadership, Project Coordination, Event Planning, Process Scheduler, Change Management, Construction, Business Strategy, Construction Management, Vendor Management, Field Service, Cross-functional Team..., Benefits Administration, Customer Satisfaction, Access, Plumbing, Call Center, Public Speaking, Customer Retention, Troubleshooting, Accounts Receivable, Executive Management, Mergers, Customer Service, Software Documentation, PowerPoint, Procurement, HVAC, Financial Analysis, Marketing Strategy, Franchising, Property Management, Time Management, Sales Management, Quality Assurance, Analysis, Employee Training, Employee Management, Sales, Business Planning
Education
University of Illinois at Chicago 1993 — 1995
B.S.M.E, Mechanical Engineering
St. Mary's College of Maryland 1985 — 1987
A.A., Education
First Service Networks January 2012 - Present
First Service Networks December 2010 - June 2011
Dollar Tree Stores September 2009 - October 2010
Air Hydroclean July 2008 - October 2008
Priority Financial Services September 2007 - February 2008
Pitney Bowes September 2000 - September 2006
Skills
Time Management, Microsoft Office, Facilities Management, Filing, Attention To Detail, Employee Training, Employee Management, Direct Sales, Inside Sales, Telemarketing, Telecommunications, Property Management, Highly detail oriented, Thinking Outside The Box, Databases, Accurate Data Entry, Multi Tasking, making employee..., Strongly self-motivated, Communication Skills, Spreadsheets, Job Scheduling, Appointment Scheduling, B2B, Organization Skills, Hiring, Interviewing Skills, Team Building, Data Entry, Microsoft Excel
Education
University of Baltimore 2013 — 2015
Bachelor of Arts (BA), Counseling Psychology, 3.9
BCCC 1995 — 1998
Computer Information Systems
iFLCM July 2008 - January 2014
QitsUSA July 2002 - August 2008
First Service Networks November 2000 - May 2002
York Process Refrigeration Systems (now part of Johnson Controls) June 1995 - October 2000
SAW Pipes June 1993 - May 1995
Skills
Six Sigma, Lean Manufacturing, Strategic Planning, Operations Management, TQM, Training, Management Consulting, Facilities Management, Team Building, Product Development, Process Engineering, Management, Business Development, Project Planning, Manufacturing, Cost Reduction, New Business Development, Iso 9000, Engineering, Quality Management, Business Process..., Business Transformation, Business Process..., Operational Excellence, Global Operations, Global Sourcing, Transformational..., Strategy, Process Improvement, Supply Chain Management, Outsourcing, Start-ups, Leadership, Change Management, Supply Chain, Business Strategy, Quality Assurance, Continuous Improvement
Education
South Dakota School of Mines and Technology 1991 — 1993
M.S, Metallurgical Engineering
M.S University 1985 — 1989
B.E, Metallurgical Engineering
Kendriya Vidyalaya 1974 — 1982
High School
First Service Networks August 2015 - Present
Hendrick Automotive Group October 2014 - July 2015
Dallas Housing Authority December 2009 - June 2014
Skills
Strategic Planning, Nonprofits, Public Speaking, Program Management, Community Outreach, Real Estate, Team Building, Budgets, Management, Leadership, Affordable Housing, Change Management, Community Development, Consulting, Customer Service, Event Planning, Finance, Financial Analysis, Grant Writing, Grants, Leadership Development, Loans, Management Consulting, Marketing, Microsoft Excel, Mortgage Lending, Non-profits, Operations Management, Policy, Policy Writing, Process Improvement, Project Management, Property Management, Real Estate Development, Research, Risk Management, Sales, Section 8, Social Services, Staff Development, Training, Underwriting, Analysis, Microsoft Office
Education
University of North Texas 2015 — 2016
BAAS, ATPI
Brookhaven Community College 2014 — 2015
Associate of Science (A.S.), Automotive Engineering Technology/Technician
Hudson Valley Community College 1996 — 1998
Associate of Arts and Sciences (A.A.S.), Human Development and Family Studies, General
First Service Networks August 2015 - Present
Intel Corporation December 2014 - Present
Hewlett-Packard February 2011 - June 2014
AFFILIATED COMPUTER SYSTEMS (ACS) now XEROX June 2009 - September 2010
GENPACT November 2006 - January 2009
PrimeSource Staffing February 2004 - October 2006
Skills
Interviews, Recruiting, Talent Acquisition, Team Management, IT Recruitment, Talent Management, Employee Engagement, Temporary Placement, Applicant Tracking..., Technical Recruiting, Call Centers, Benefits Negotiation, Employee Relations, Human Resources, Sourcing, Service Delivery, Training, Vendor Management, ITIL, SharePoint, Business Intelligence, Hiring, Team Building, Databases, Screening, Integration, Consulting, Management, Outsourcing, Performance Management, Analysis, Social Media
Education
The University of Texas at El Paso 1997 — 2003
Bachelor of Business Administration (BBA), Marketing
UTEP 1997 — 2003
Bachelor of Business Administration (B.B.A.), Marketing and Production Operations Management
First Service Networks 2011 - Present
Reach3D, LLC 2010 - 2011
Alioscopy USA, Inc. 2008 - 2010
Marsapient 2000 - 2008
SatisFusion, Inc. 2000 - 2000
Johnson Direct Advertising 1999 - 2000
Winston Marketing and Communications 1997 - 1999
GDA Technology Advertising 1995 - 1997
Skills
Governance, Operations Management, Project Management, Integrated Branding /..., B2B, B2C, Technology,..., Global Business..., Team Building, Mentoring, Strategic Planning, Entrepreneurial..., Event Marketing,..., Partnerships and...
Education
San Diego State University-California State University 1988 — 1992
Bachelor of Science (BS), Marketing, Business Communications, Operations
Oregon State University 1982 — 1984
The Wills Group July 2011 - Present
First Service Networks May 2001 - July 2011
Worldweb.net February 1999 - May 2001
Skills
Talent Acquisition, Budgets, Onboarding, Human Resources, Employee Engagement, Recruiting, Employee Relations, HRIS, Applicant Tracking..., Team Building, Deferred Compensation, Process Improvement, Change Management, Leadership, Customer Service, Technical Recruiting, Internet Recruiting, Leadership Development, Microsoft Office, Microsoft Excel, Employee Benefits, Contract Negotiation, Training, Benefits Administration
Education
University of Maryland University College 2012 — 2016
Master's Degree, Management
University of Maryland University College 1996 — 1998
Business, Human Resource
Frostburg State University 1993 — 1996
First Service Networks 2014 - Present
Johnson Controls 2011 - 2013
Culligan International 2006 - 2011
DHL Global Mail 2004 - 2006
National Louis University 2000 - 2004
Skills
Sales Management, Forecasting, Program Management, Change Management, Strategy, Leadership, Operations Management, Strategic Planning, Management, Team Building, Six Sigma, Proposal Writing, Social Networking, Business Strategy, Onboarding, Salesforce.com, Process Improvement, Coaching, Training, Event Management, Recruiting, Budgets, P&L Management, Customer Satisfaction, Sales, B2B, Project Management, Supply Chain Management, Start-ups, Analysis, P&L, Manufacturing, Continuous Improvement, Marketing, Lean Manufacturing, Talent Management, Employee Relations, Technical Recruiting, Performance Management, Talent Acquisition, Account Management, Human Resources, Customer Service, Sourcing, College Recruiting, Interviews, Contract Negotiation, Cold Calling, New Business Development, Cross-functional Team...
Education
National Louis University
MBA, Strategic Management
National Louis University
Bachelor’s Degree, Business Administration and Management, General
First Service Networks September 2014 - Present
First Service Networks June 2014 - September 2014
First Service Networks January 2013 - June 2014
XL Health April 2011 - January 2013
ServicePower September 2007 - April 2011
UnitedHealth Group April 2007 - September 2007
Prometric September 2006 - April 2007
First Service Networks July 2005 - September 2006
First Service Networks January 2003 - July 2005
First Service Networks January 2002 - January 2003
Skills
Process Improvement, CRM, Cross-functional Team..., Team Building, Software Project..., Business Development, Business Intelligence, Change Management, Account Management, Business Analysis, Program Management, Vendor Management, Software Implementation, Business Process..., SaaS, Enterprise Software
Education
State University of New York College at Cortland 1994 — 1999
Bachelor's degree, Economics
Enterprise Marketing, LLC January 2014 - Present
Reliable Real Estate Solutions, Inc. January 2004 - Present
First Service Networks 2000 - 2003
Ryan Partnership 1997 - 2000
Holiday Inn Worldwide 1991 - 1994
TCBY Systems 1988 - 1990
Ketchum Communications 1986 - 1988
Price McNabb 1985 - 1986
Skills
Contract Negotiation, Selling, Lead Generation, Franchising, New Business Development, Property Management, Marketing, Strategic Planning, Sales, Marketing Strategy, Negotiation, Brand Management, Strategic Partnerships, Investment Properties, Property, Sales Promotion, Single Family Homes, Short Sales, Real Estate, Real Estate Transactions, Entrepreneurship, Management
Education
University of North Carolina at Chapel Hill
B.A., Journalism/Advertising
Syracuse University Newhouse School of Public Communications - London, England
Public Relations, Advertising, and Applied Communication
The Asheville School
Integrated Modern Engineering May 2015 - Present
One Voice Press August 2010 - Present
First Service Networks December 2011 - May 2015
Conexus Staffing July 2010 - December 2011
Vision Multimedia Technologies, LLC January 2009 - May 2010
Fieldstone Mortgage October 2008 - January 2009
NMR Consulting January 2008 - October 2008
Fieldstone Mortgage May 2006 - October 2007
Kaiser Permanente August 2000 - May 2006
Base Technologies March 1999 - August 2000
Skills
OOP, Web Development, Mainframe, Desktop Application..., SQL, Web Applications, JavaScript, HTML, C#, Software Development, Databases, CSS, jQuery, ASP.NET, XML, SDLC, VB.NET, Oracle, Perl, .NET
Education
Northwestern University 1976 — 1979
Physics, astronomy, mathematics
Emergent BioSolutions June 2013 - Present
Emergent BioSolutions May 2011 - June 2013
Rambo Consulting 2009 - May 2011
OpGen 2009 - 2009
Qiagen July 2007 - March 2008
Digene Corporation June 2002 - July 2007
First Service Networks 2000 - 2002
BNY Asset Solutions - a sub of Bank of New York (formerly Trotter Kent) 1998 - 2000
Prudential Home Mortgage Company October 1992 - March 1998
KPMG Peat Marwick August 1988 - October 1992
Skills
Financial Analysis, Sarbanes-Oxley Act, Due Diligence, Cross-functional Team..., GAAP, Financial Accounting, Budgets, Start-ups, Accounting, Forecasting, Internal Audit, Process Improvement, Auditing, Strategic Planning, Financial Reporting, SEC filings, Analysis, Finance, Financial Modeling, Acquisition Integration, Risk Management, Cost Accounting, Mergers & Acquisitions, US GAAP, Internal Controls, Leadership, Revenue Recognition, Managerial Finance, Management
Education
Loyola University Maryland 1984 — 1988
BBA, Accounting
First Service Networks April 2009 - Present
Cityblock 2006 - 2007
US Dept. of Homeland Security-TSA October 2002 - October 2006
Accenture September 1999 - 2002
Skills
Executive Financial..., Facilities Management, Professional Services, Contract Management, Federal Government, Hospitality Management, Managed Services, Human Resources, Construction Management, Strategic Planning, Management, Leadership, Contract Negotiation, Operations Management, Account Management, New Business Development, Team Building, Customer Service, Budgets, Training
Education
Aurora University 1990 — 1993
MBA, Business
University of Wisconsin-Platteville 1982 — 1986
BS, Business
First Service Networks January 2014 - Present
Mattel April 2012 - September 2013
US Airways December 2011 - April 2012
US Airways July 2010 - December 2011
US Airways June 2009 - July 2010
Fifth Third Bank October 2005 - July 2007
Skills
Strategic Financial..., Variance Analysis, Financial Analysis, Financial Modeling, Corporate Finance, Forecasting, Essbase, Hyperion Enterprise, Budgets, Financial Forecasting, Financial Reporting, Financial Planning
Education
Purdue University - Krannert School of Management 2007 — 2009
MBA, Concentration in Finance & Strategy
Indiana University Bloomington
BS, Finance
Public Education Foundation of Moore County, NC Member, Board of DirectorsDeep Springs InternationalDecember 2006 - December 2011
First Service Networks 2000 - 2001
www.TheLaw.com October 1999 - August 2000
Colgate Palmolive April 1989 - October 1999
Sterling Drug, Glenbrook Laboratories Division March 1987 - March 1989
Glenbrook Laboratories, Division of Sterling Drug 1987 - 1989
Burroughs Wellcome, Consumer Division January 1984 - March 1987
Burroughs Wellcome 1984 - 1987
Johnson & Johnson's McNeil Consumer Products June 1976 - January 1984
Thomas Jefferson University/Jefferson Medical College March 1974 - August 1975
Skills
Strategic Planning, Advertising, Market Research, Global Marketing, Consumer Products, Leadership, Business Planning, Project Management, Non-profits, Marketing Research, Data Analysis, Marketing Management, Strategy, Marketing, Product Development, Start-ups, Public Relations, Sales, Management
Education
University of Pennsylvania - The Wharton School 1975 — 1977
MBA, Marketing
Grove City College 1966 — 1970
English, English Literature
Governor LIvingston Regional High School
ICF International April 2015 - Present
ICF International October 2013 - April 2015
ICF International November 2011 - October 2013
ICF International September 2008 - November 2011
Merchant Link August 2004 - September 2008
Merchant Link January 2002 - August 2004
First Service Networks June 2001 - November 2001
Skills
Security, Network Security, Computer Security, Intrusion Detection, Information Security, CEH, Information Assurance, Linux, Vulnerability Assessment, Security+, Networking, DoD, Troubleshooting, Information Security..., IDS, Analysis, IPS, CompTIA Security+, Shell Scripting, TCP/IP, DIACAP, Incident Response, Security Policy, Security Awareness, Red Hat Linux, RHCT, Cyber Security, Snort, Incident Handling
Education
University of Maryland University College 2007 — 2011
Bachelors of Science, Information Assurance
University of Maryland College Park 2000 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
University of Maryland College Park 1995 — 1997
BS, Political Science and Government
First Service Networks
Education
Northern Arizona University-The W. A. Franke College of Business 1980 — 1984
Connections Education June 2011 - Present
Vocus May 2008 - June 2011
First Service Networks September 2007 - April 2008
WR Grace 2005 - 2008
Deloitte 2001 - 2003
Education
University of Maryland - Robert H. Smith School of Business 1997 — 2001
Bachelor of Science (B.S.), Accounting
Wells Fargo January 2013 - Present
First Service Networks February 2012 - December 2012
The Madison, AGA LLC November 2010 - February 2012
L.A Professional Appraisal January 2008 - November 2010
Skills
Customer Relations, Accounting, Financial Analysis, Budgeting, Real Estate, Problem Solving, Account Management, Public Speaking, Research, Rent Roll, Cash Flow, Tax Returns, Variance Analysis, Account Reconciliation, Reconciling, Budgets, Bank Reconciliation, US GAAP, Affordable Housing, Microsoft Excel, Visio, Microsoft Access, General Legal, Training, Microsoft Office, Finance, Customer Service, Sales, PowerPoint, Strategic Planning, Business Planning, Analysis, Accounts Payable, Financial Reporting, Operations Management, Project Management, Time Management, Leadership, Management, Data Analysis, Access
Education
Morgan State University 2012 — 2014
Master of Business Administration (MBA), Finance, Project Management, 3.7 GPA
Morgan State University 2008 — 2011
Bachelor of Science, Accounting
Towson University 2000 — 2003
None, Computer Science/ Accounting
First Service Networks April 2014 - Present
RC Carbo March 2008 - Present
Transtar Industries March 2003 - March 2008
Education
University of Maryland University College 1980 — 1981
none, General Studies
AFMI, Inc. June 2011 - Present
Perseverance Services Inc. January 2009 - December 2014
Quality Acceptance Group, LLC February 2008 - October 2008
First Service Networks February 2006 - February 2008
RadioShack Corporation 1999 - 2006
Skills
Facilities Management, Contract Negotiation, Operations Management, Contract Management, Team Building, Management, P&L Management, New Business Development, Purchasing, Customer Satisfaction, Retail, Income Statement, Inventory Management, Budgets, Cross-functional Team..., B2B, Forecasting, Strategic Planning, Customer Service, Negotiation, Sales Operations, Team Leadership, Account Management, Sales Management, Real Estate, Selling, Business Planning, Sales, Process Scheduler, Customer Retention, Leadership, Profit, Sales Process, Training, Pricing, Hiring, Procurement, Merchandising, Facilities Operations, Inventory Control, Direct Sales, P&L, Building Maintenance, Vendor Management, Coaching, Performance Management, Customer Experience, Recruiting, Supervisory Skills, Executive Management
Education
Tarrant County College 2001 — 2003
Autry National Center of the American West August 2015 - Present
Bank of the West January 2013 - January 2015
fresh&easy Neighborhood Market January 2009 - January 2013
fresh&easy Neighborhood Market October 2008 - January 2009
The Bedford Group May 2007 - January 2008
First Service Networks January 2002 - May 2007
First Service Networks January 2000 - January 2002
Skills
Benefits Administration, ADP Payroll, Investigations, Conflict Resolution, Performance Management, Recruitment Advertising, Microsoft Office, 401k, Building Relationships, Union Avoidance, PeopleSoft, Policy, Business Management, Customer Service, Documentation, Employee Relations, Social Media, Retail, Problem Solving, Microsoft Excel, HR Policies, Human Resources, Management, Onboarding, Personnel Management, New Hire Orientations, Payroll, FMLA, Succession Planning, Leadership, HRIS, Hiring
Education
Chapman University 2004 — 2006
Masters of Science, Human Resources Management
University of Phoenix 2000 — 2003
Bachelors of Science, Business Management
Crawford Mechanical Services June 2013 - October 2013
Crane and Hoist of Arizona November 2012 - June 2013
First Service Networks March 2010 - April 2012
DANCIN Properties, LLC May 2005 - April 2010
Bridgestone/Firestone November 2003 - May 2005
American Auto Service Center November 1999 - September 2002
Skills
Management, Troubleshooting, Process Scheduler, Facilities Management, Operations Management, Contract Negotiation, Team Building, Account Management, Budget, Customer Service, Customer Retention, Project Management, Budgets
Education
Barstow Community College
Business Management / Accounting
First Service Networks August 2015 - Present
JDA Software October 2012 - August 2015
IBM January 2012 - October 2012
IBM January 2010 - December 2011
IBM August 2005 - December 2009
IBM GBS 2001 - 2005
IBM Global Services 2001 - 2003
Qwest Communications 1996 - 2000
Skills
Solution Selling, Professional Services, IT Outsourcing, Business Alliances, Outsourcing, Telecommunications, Business Transformation, Global Delivery, BPO, Managed Services, SaaS, Enterprise Software, Cloud Computing, Go-to-market Strategy, Sales Management, CRM, Business Development, Management, Management Consulting, Leadership, Consulting, Pre-sales, Solution Architecture, Business Process, Business Process..., Call Centers, Business Analysis, Customer Experience, ITIL, Business Intelligence, Strategy, Sales, Vendor Management, Strategic Partnerships, Product Management, Salesforce.com, Channel Partners, Data Center, Sales Enablement, Enterprise Architecture, IT Strategy, Software Industry, Program Management, Integration, Team Leadership, Process Improvement, IT Service Management, Project Management, Software Project..., SDLC
Education
Seattle Pacific University 1978 — 1990
Entrepreneurial Management
University of Washington 1981 — 1984
Business Administration, Management and Operations
OnTrac March 2015 - Present
First Service Networks April 2011 - March 2015
Arizona Public Services (APS) August 2010 - July 2011
ShockRide December 2009 - July 2010
SWD Urethane November 2007 - December 2009
OAISYS February 2005 - November 2007
NetTV August 2001 - February 2005
Skills
Inventory Management, Customer Service, Operations Management, Team Building, Strategic Planning, Cross-functional Team..., Process Improvement, Supply Chain Management, Microsoft Excel, Change Management, Telecommunications, Demand Planning, S&OP implementation, Innovation Management, Analytics, Continuous Improvement, Process Engineering
Education
University of Phoenix
Bachelor of Science, Business / Organizational Innovation
First Service Networks March 2015 - Present
Apriva December 2013 - December 2014
First Service Networks May 2013 - December 2013
Pitney Bowes November 2007 - March 2013
F5 Networks 2000 - 2003
Siemens 1996 - 2000
Skills
Managed Print Services, Operations Management, Account Management, Salesforce.com, Process Improvement, Sales Presentations, Customer Satisfaction, Sales Operations, Cross-functional Team..., Team Leadership, Business Analysis, Call Centers, P&L Management, Training, Vendor Management, Contract Negotiation, Management, CRM, Sales Process, Outsourcing, Professional Services, Strategy, Team Management, Change Management, Coaching, Operational Excellence, Service Delivery, Leadership, Project Management, Team Building, Customer Service, Budgets, Product Management, Strategic Planning, Customer Retention, Program Management, Quality Assurance, Analysis, Sales, Forecasting, Microsoft Office, Business Development, Microsoft Excel, Business Process..., Problem Solving, Direct Sales, Cloud Computing, Solution Selling, SLA
Education
University of Phoenix
Business Administration and Management, General
Tyee High School
REI Systems September 2014 - Present
First Service Networks October 2013 - September 2014
Verizon February 2012 - September 2013
University of Houston Clearlake June 2010 - August 2011
Redcats USA January 2008 - March 2009
Verizon June 2007 - December 2007
Credit Interlink January 2007 - May 2007
ISRO November 2005 - December 2006
RSI Softech India Pvt Ltd June 2005 - October 2005
Skills
ASP.NET, C#, VB.NET, HTML, XML, PL/SQL, Web Services, WCF, Entity Framework, Microsoft SQL Server, Agile Methodologies, SQL, Microsoft Dynamics, Oracle, Databases, JavaScript, SOA, .NET, ADO.NET, LINQ, AJAX, SDLC, UML, TFS, SOAP, Design Patterns, Oracle PL/SQL..., jQuery
Education
University of Houston-Clear Lake 2009 — 2011
Masters
Jawaharlal Nehru Technological University 2000 — 2004
B.Tech
EcoWater Systems October 2014 - Present
First Service Networks January 2010 - September 2014
Starbucks September 2006 - January 2010
Transaction Technology Company December 2001 - June 2006
Standard Register October 1993 - December 2001
7-Eleven September 1983 - October 1993
Skills
Process Scheduler, Outlook, Customer Satisfaction, Customer Service, Microsoft Excel, Microsoft Office, Inventory Management, Time Management, Troubleshooting, Team Building, Computer Hardware, Team Leadership, Strategic Planning
Education
Roosevelt University 2012 — 2014
Bachelor's degree, Hospitality Administration/Management, 3.66
College of DuPage 1995 — 2002
Associate of Arts and Sciences (A.A.S.), Restaurant/Food Services Management, 3.25
College of DuPage 1995 — 2002
Associate of Arts and Sciences (AAS), Culinary Arts/Chef Training, 3.25
Coyne College 1986 — 1987
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, B
KMF Consulting LLC February 2015 - Present
First Service Networks April 2011 - January 2015
Starbucks Coffee Company May 2000 - May 2011
Starbucks Coffee Company 2000 - 2006
7-Eleven Stores March 1981 - January 2000
Southland Corp. 1981 - 2000
Skills
Cross-functional Team..., Team Building, Retail, Strategic Planning, Leadership, Profit, Leadership Development, Franchising, Vendor Management, Sales, Customer Service, Operations Management, Management, Customer Satisfaction, Business Strategy, Team Leadership, Project Management, P&L Management, Strategy, Business Development, Program Management, Contract Negotiation, Training, Budgets, Forecasting, Inventory Management, Performance Management, New Business Development, Process Improvement, Executive Management, Business Planning, Start-ups, Recruiting, Account Management, CRM, Sales Management
Education
Texas Tech University 1976 — 1977
MS, Psychology
Iowa State University 1972 — 1976
Bachelor of Science, Business and Psychology
Wells Fargo June 2015 - Present
First Service Networks August 2014 - June 2015
Wells Fargo October 2012 - April 2014
Wells Fargo February 2011 - February 2012
NEC Electronics May 2007 - October 2009
TCGJMG Consulting October 2006 - May 2007
Chas Roberts Air Conditioning, Inc. January 2005 - September 2006
Hatfield-Reynolds Electric Company October 2002 - March 2004
Day & Zimmermann January 2000 - October 2002
Skills
Forecasting, Financial Reporting, Financial Analysis, Analysis, Auditing, Accounting, Finance, Business Process, Budgets, Strategic Planning, SAP, Budgeting, Job Costing, Management, Business Intelligence, Cost Accounting, Payroll, Sarbanes-Oxley Act, Variance Analysis, Cash Flow, Project Management, Strategic Financial..., GAAP, Integration, Managerial Finance, Business Analysis, Financial Accounting, Business Process..., Business Planning, Internal Controls, ERP, Project Planning, Data Analysis, Project Portfolio..., Invoicing, Team Building, Financial Modelling, Internal Audit, Account Reconciliation, Consolidation, Start-ups, Financial Forecasting, Process Improvement, Microsoft Excel, Analytics, Salesforce.com, General Ledger, Cash Flow Forecasting, Procurement, Financial Statements
Education
Ripon College 1988 — 1992
BS, Economics
University School of Milwaukee 1985 — 1988
General Studies
Har Zion Congregation June 2013 - April 2014
Temporary Retirement July 2010 - May 2013
First Service Networks June 2006 - July 2010
National Accounts, Inc. (NAI) January 2001 - May 2006
Basic Business Solutions, Inc. (BBSI) June 1998 - December 2000
Kachina Moving and Storage, Inc. October 1997 - June 1998
American Mechanical Services, Inc. (AMS)(formerly Phoenix Refrigeration and Energy Services Corp.) January 1994 - October 1997
Skills
CPA
Education
Northern Arizona University, College of Business Administration 1980 — 1984
BS, Accountancy, Graduated Magna Cum Laude
First Service Networks March 2009 - Present
National Institutes of Health August 2005 - November 2008
Education
Madurai Kamaraj University 1996 — 2000
Bachelor of Engineering (B.E), Computer Science
Windstream Communications November 2012 - August 2015
First Service Networks July 2012 - November 2012
PAETEC December 2010 - June 2011
Cavalier Telephone 2008 - 2010
Kleinfelder December 2007 - January 2008
Cavalier Telephone 2001 - 2007
Cable & Wireless November 1999 - February 2001
Giant Food Inc 1988 - 1999
Skills
Troubleshooting, Managed Services, Telecommunications, Vendor Management, Telephony, VoIP, IP, Professional Services, Ethernet, Private Line, Point to Multipoint, DS3, Project Management, Project Coordination, AS400 system, Government, POTS, Microsoft Excel, Microsoft Office, Microsoft Word, Account Management, MPLS, SIP Trunking, Management, Analysis, Databases, Time Management, Coordination, Communication, Accountability, Resolutions, Hosted Services, WAN, Co-location, T1, SIP, DSL, Customer Retention, Networking, Solution Selling, Salesforce.com, Unified Communications, Sales
Education
University of Maryland College Park 1992 — 1996
Journalism, Government
Prince George's Community College 1990 — 1992
General Studies
Bowie State University
Communications, Government
Recorded Books April 2011 - Present
College of Southern Maryland August 2010 - February 2011
Habitat for Humanity February 2009 - March 2009
Queen Anne's County Arts Council January 2009 - February 2009
Superior Telemarketing August 2007 - May 2008
InstallNet September 2005 - September 2006
First Service Networks March 2001 - September 2005
Telespectrum Worldwide, Inc March 2000 - January 2001
William Preston Lane Jr Memorial Bridge March 1999 - March 2000
Natural Wonders November 1994 - April 1995
Skills
CRM, Training, Management, Customer Service, Account Management, Team Building, Sales, Customer Satisfaction, Project Management, Microsoft Excel, Call Centers, Strategic Planning, Team Leadership, Process Improvement, Customer Retention, Leadership, Budgets, Negotiation, Time Management, Lead Generation, Process Scheduler, Databases, Salesforce.com, Problem Solving, Data Entry, Troubleshooting, SQL, Usability Testing
Education
College of Southern Maryland 2010 — 2011
Certificate of Technical Support, Information Technology
First Service Networks December 2007 - Present
HomeSmart Realty October 2005 - Present
Skills
Account Management, Customer Satisfaction, Operations Management, Call Centers, Customer Retention, Field Service, Customer Service, Team Building, Facilities Management, Management, Leadership, Strategic Planning, Team Management, Budgets, Training, Selling, Contract Negotiation, Negotiation, Microsoft Excel
Education
University of North Texas
Bachelor of Business Administration (BBA), Business Administration and Management, Marketing, Foreign Language, 3.2
Colas IS Support August 2014 - Present
Forever Living Products December 2012 - July 2014
First Service Networks September 2012 - December 2012
MSS Technologies June 2012 - September 2012
Flint Energy Services December 2011 - May 2012
The Hillman Group October 2005 - April 2011
B/E Aerospace May 2002 - October 2005
Brush Wellman December 1997 - October 2000
The Reynolds and Reynolds Company June 1993 - December 1995
The Convenience Stores of Speedway February 1988 - May 1993
Skills
JD Edwards, ERP, Sarbanes-Oxley Act, Business Process, Business Process..., Forecasting, Process Improvement, Financial Reporting, Business Analysis, Financial Analysis, Accounting, Manufacturing, Cost Accounting, Change Management, Supply Chain, Business Intelligence, Supply Chain Management, Accounts Payable, Budgets, Analysis, Access, Variance Analysis
Education
Miami University
Bachelor of Science (B.S.), Accounting
Merkle March 2015 - Present
First Service Networks February 2007 - January 2015
Crown Central Petroleum Corporation August 1986 - June 2005
Skills
Customer Service, Accounting, Budgets, Microsoft Excel, Microsoft Office, Financial Reporting
Education
Anne Arundel Community College
Business
TrustBank February 2013 - Present
Midstate Energy 2011 - February 2013
First Service Networks August 2010 - April 2011
Pratt & Whitney Rocketdyne August 2008 - March 2010
Pratt & Whitney Canada February 2008 - August 2008
Carrier HTPG 2007 - 2008
Pratt & Whitney February 2007 - August 2007
Hamilton Sundstrand July 2006 - February 2007
Skills
Financial Analysis, Budgets, SAP, Hyperion Enterprise, Variance Analysis, MS Project, Cross-functional Team..., Aerospace, Lean Manufacturing, Proposal Writing, Kaizen, Process Improvement, Forecasting, Financial Reporting, Manufacturing, Root Cause Analysis, Microsoft Excel, Microsoft Office, Data Analysis, Financial Accounting
Education
Bryant University 2004 — 2006
Bachelors, Finance
DOD/AAFES 2013 - Present
Reil Investment LLC April 2010 - Present
TDP, LLC October 2010 - November 2010
TDP, LLC November 2009 - June 2010
Comedy Connection of Greenbelt, Arts Theater of Laurel, Viola Catering January 1987 - December 2007
First Service Networks January 2001 - March 2001
Skills
Semi Professional..., Team Building
Education
Prince George's Community College
AA, General
University of Maryland University College
Business Administration
Riipen June 2015 - Present
Tapstream May 2015 - May 2015
First Service Networks March 2015 - May 2015
Borderlink September 2013 - July 2014
Muskoka Cottage Brewery June 2007 - September 2012
Skills
Photoshop, HTML, Painting, Drawing, Illustration, Adobe Creative Suite, Digital Photography, InDesign, Photography, Illustrator, C++, Visual C++, Python, CSS, JavaScript, Teaching, Editing, Graphic Design, Creative Writing
Education
The University of British Columbia 2008 — 2013
Bachelor's Degree, Visual Arts
The University of British Columbia 2008 — 2013
Bachelor of Fine Arts (BFA), Visual and Performing Arts
First Service Networks May 2015 - Present
QBE Insurance September 2014 - May 2015
JPMorgan Chase July 2011 - November 2013
Citigroup July 2010 - July 2011
Citigroup February 2010 - July 2010
Skills
Loans, FHA, Banking, Credit, Underwriting, Mortgage Banking, Mortgage Lending, Analysis, Commercial Banking, Credit Analysis, Finance, Financial Risk, Loan Origination, Microsoft Office, Refinance, Residential Mortgages, Small Business Lending, VA loans
Education
High Tech Institute 2005 — 2006
Medical Assisting, Health
Brookhaven Community College
Bachelor of Science, Psychology
Words & Numbers October 2014 - Present
Clear Connection, Inc. September 2011 - October 2014
First Service Networks July 2005 - September 2011
Albright's Mechanical Services, Inc. May 1993 - July 2005
Skills
Accounting, Excel, Microsoft Office, QuickBooks, Operations Management, Financial Reporting, Strategic Planning, Outlook, Account Reconciliation, Analysis, Customer Service, Process Improvement, Budgets, Microsoft Excel, Account Management
Education
University of Maryland University College 2007 — 2010
Masters, Business Management w/ Specialization in Accounting
University of Baltimore 2000 — 2003
Bachelors, Accounting
Xap Corporation October 2014 - Present
First Service Networks October 2013 - April 2014
The Academic Advantage April 2013 - June 2013
The Academic Advantage October 2011 - April 2012
The Academic Advantage October 2010 - December 2011
The Academic Advantage January 2011 - June 2011
Skills
Customer Service, Invoicing, Analysis, Microsoft Office, Teaching, PowerPoint, Management, Public Speaking, Process Improvement, Customer Satisfaction, Negotiation, Time Management, Customer Retention, Outlook, Training
Education
University of California, Santa Cruz 2003 — 2007
Global Economics, Latin American Economies
First Service Networks June 2011 - Present
Dell January 2007 - May 2011
Target 1990 - 2001
Skills
Inventory Management, Vendor Management, Operations Management, Process Improvement, Performance Management, Team Building, Employee Relations, Project Management, Management, Leadership, Change Management, Workforce Planning, Customer Service, Team Leadership, Logistics, Cross-functional Team..., Strategic Planning, Cold Chain, Food Manufacturing, CRM, Siebel, Order Picking, Pick to Light, Perishables, Shipping & Receiving, Facilities Management, Contractors, Warehouse Management, WMS Implementations, RFID, Distribution Center..., Maintenance & Repair, PnL, Retail Banking, Vendor Relationship..., Third Party Vendors, Managed Services
Education
Azusa Pacific University
Business Administration Management
Azusa Pacific University
Bachelor's degree, Business Administration and Management, General
First Service Networks January 2015 - Present
Artesyn Embedded Technologies November 2014 - January 2015
Apollo Group, Inc January 2009 - November 2014
Apollo Group, Inc January 2007 - January 2009
JPMorgan Chase February 2003 - February 2007
Bank of America January 2003 - January 2005
Skills
Tax, PeopleSoft, Accounts Receivable, Analysis, Auditing, Accounting, Microsoft Office, Income Tax, Vertex, Oracle E-Business Suite, Property Tax, Sarbanes-Oxley Act, Sabrix, OneSource, Thinking Outside The Box, Indirect Taxation, Business License, Determination, sales and use tax, Cash Posting, Sales Tax, Transaction Tax, JD Edwards, CCH
Education
University of Phoenix 2011 — 2013
Master of Science in Accountancy, Accounting
University of Phoenix 2007 — 2010
Bachelor's degree, Accounting
Colorado State University 2000 — 2004
Bachelor's degree, Accounting
Starbucks Coffee Company August 2014 - Present
First Service Networks January 2012 - August 2014
Plumbing Master December 2009 - August 2011
Starbucks Coffee Company October 2006 - December 2009
Starbucks Coffee Company October 2005 - October 2006
Starbucks Coffee Company October 2003 - October 2005
Starbucks Coffee Company October 1999 - October 2003
Starbucks Coffee Company October 1997 - October 1999
Skills
Microsoft Excel, PowerPoint, Training, Customer Satisfaction, Facilities Management, Budgets, Contract Management, Cross-functional Team..., Management, Procurement, Forecasting, Team Building, Time Management, Customer Service, Inventory Management, P, Profit
Education
Chaffey College
First Service Networks December 2011 - Present
Alfa Cappuccino Imports Inc. October 2009 - December 2011
STARBUCKS COFFEE CANADA April 2008 - September 2009
Education
Mapua Institute of Technology 1980 — 1985
B.S.M.E., Engineering
George Brown College
Technology and Trade
Truly Noble Services May 2013 - Present
Schneider Electric October 2010 - April 2011
First Service Networks March 2005 - March 2009
York International January 2003 - March 2005
Xerox January 2000 - December 2002
IKON Office Solutions January 1994 - December 1999
Skills
Customer Retention, Customer Satisfaction, Recruiting, Account Management, Selling, Team Building, Training, Call Centers, Direct Sales, Leadership, Management, Customer Service, Contract Negotiation, Sales, Budgets, Hiring
Education
Essex Community College 1994 — 1997
AA, Business Management
First Service Networks November 2010 - Present
FedEx Express 2007 - 2009
PepsiCo - Frito Lay July 2005 - 2008
Skills
Sales Management, Sales Operations, Direct Sales, Customer Acquisition, Business Analysis, Competitive Analysis, RFP, Facilities Management, Business Process..., Sales Presentations, Budget Forecasts, P&L Management, Market Research
Education
California State University-Long Beach
Bachelor of Arts (B.A.), English Language and Literature/Letters
California State University-Long Beach
Bachelor of Arts (B.A.)
First Service Networks 2014 - Present
Cory Black Art 2011 - Present
Ben E. Keith Beverages 2014 - 2014
Hobby Lobby October 2008 - 2013
University of North Texas 2007 - December 2011
University of North Texas August 2007 - May 2011
Skills
Research, Teaching, Higher Education, PowerPoint, Public Speaking, Photoshop, Microsoft Office, Microsoft Word, Social Media, Customer Service
Education
University of North Texas 2007 — 2011
Bachelor of Fine Arts (BFA), Sculpture
First Service Networks October 2013 - August 2015
Ultimate Staffing May 2013 - October 2013
Corinthian Colleges/Everest University Online Division March 2012 - May 2013
Bank of America June 2006 - March 2012
Burlington Coat Factory September 2003 - June 2006
Skills
Hiring, Payroll, Interviewing, Applicant Tracking..., Sourcing, Recruiting, Training, Temporary Placement, Talent Acquisition, Human Resources, Interviews, Time Management, Management, College Recruiting, Onboarding, Temporary Staffing, Internet Recruiting, Executive Search, Technical Recruiting, Employee Relations, Resume Writing, New Hire Orientations, Talent Management, Screening Resumes, Staffing Services, SDLC, Taleo, Job Fairs
Education
Arizona State University 2004 — 2006
Mass Communication/Media Studies
Mesa Community College
2004, Communications
First Service Networks March 2010 - May 2011
Atronic America LLC April 2008 - December 2008
Prudential Financial March 2005 - March 2008
Education
Glendale Community College 2009 — 2011
Business
First Service Networks 2011 - Present
BB&T February 2007 - October 2010
Education
Robeson Community College 2005 — 2008
Associate of Arts and Sciences (AAS), Surgical Technology/Technologist
YNHH June 2015 - Present
Tavern 520 December 2014 - February 2015
Vanguard September 2014 - October 2014
Primary Care Giver November 2013 - September 2014
Freedom Disability May 2011 - October 2013
Nesco Resource November 2010 - February 2011
First Service Networks February 2009 - July 2010
Hamilton Connections October 2008 - February 2009
Landscaping July 2008 - October 2008
Bozzuto's March 2007 - July 2008
Skills
Microsoft Excel, Microsoft Word, CRM, Aspire, AS400 system, Windows Vista, QuickBooks, PowerPoint, Windows 7, Wireless Networking, Call Centers, Microsoft Office, Invoicing, Customer Service, Access, Time Management, Data Entry, Finance, Strategic Planning, Outlook
Education
University of New Haven 1999 — 2003
Applied Science
Gateway Technical College 1997 — 1999
Computer Science
Hyundai Merchant Marine January 2015 - Present
First Service Networks February 2012 - December 2014
Education
Jarvis Christian College 2010 — 2011
Bachelor of Science (BS), Multi-/Interdisciplinary Studies, General