Global Tel*Link
Industry: Telecommunications company
DescriptionGlobal Tel Link, formerly known as Global Telcoin, Inc. and Global Tel*Link Corporation, is a Reston, Virginia-based telecommunications company, founded in 1980, that provides Inmate Calling Service ... Headquarters: Reston, VA Founded: 1980 Key people: Brian D. Oliver, CEO; Jeffrey Haidinger, COO; Steve Yow, CFO Subsidiaries: TouchPay Holdings, LLC, Parent organization: GTEL Holdings, Inc.
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Global Tel*Link Employees
Travers Consulting September 2015 - Present
Baldwin County Board of Education August 2014 - May 2015
Chickasaw City School System August 2013 - September 2014
Satsuma City School System July 2012 - June 2013
Mobile County Public School System February 2012 - June 2012
Global Tel*Link August 2010 - February 2012
Slocomb High School/ Geneva County Board of Education August 2006 - July 2009
Geneva County Commission/Courthouse July 2002 - July 2006
Skills
Team Building, Team Leadership, Training, Microsoft Excel, Microsoft Word, Microsoft Office, Time Management, PowerPoint, Leadership, Telecommunications, Accounts Payable, Success Oriented, Building Business..., Instructor-led Training, Teacher Training, Employee Training, Communication Skills, Positive Personality, Easy to Talk to, Friendly Personality, Teaching, Vlookup, Personal Finance, Instructional Design, E-Learning, Hands-on Training, Budget Reconciliation, Financial Statements, Budget Process, Pivot Tables, Accounting Applications, Business Writing, OneNote, Account Reconciliation, Bank Reconciliation, Accounting System, Spreadsheets, Access, Staff Development, Instructional Technology, Budgets, Public Speaking, Educational Technology, Department Budgeting, Curriculum Design, Adult Education, Technical Writing
Education
Troy University 2001 — 2005
Bachelors, Business Administration, Accounting
Enterprise State Junior College 1995 — 1998
Associate of Science, Business/Accounting
Foreign Trade Zone Corporation January 2013 - Present
Global Tel*Link September 2008 - January 2013
Global Tel*Link September 2006 - September 2008
Global Tel*Link November 2001 - September 2006
Skills
Software Documentation, Technical Support, Windows Server, Microsoft SQL Server, System Administration, Troubleshooting, Help Desk Support, ITIL, Requirements Analysis, SQL, Team Management, Analytic Thinking, Technical Training, Customer Service..., Customer Service, Windows 7, Foreign Trade Zone
Education
University of South Alabama 1998 — 2001
Computer, Information Technology
Faulkner University 1997 — 1998
Global Tel*Link September 2014 - Present
Contingent Network Services July 2011 - Present
AT&T January 2012 - January 2013
AT&T January 2012 - January 2013
Charter Communications September 2008 - March 2011
Adecco July 2007 - July 2008
MCI Corporation October 2000 - July 2007
CompUSA March 1998 - August 2000
Steadley 1995 - 1997
Skills
Troubleshooting, Computer Hardware, Hardware, Telecommunications, Laptops, Software Installation, Windows, WAN, VoIP, Microsoft Office, Linux, Disaster Recovery, Wireless, Customer Relations, Team Leadership, XP, Testing, Mobile, Ethernet, Switches, TCP/IP, Routers, Printers, Problem Solving, Cabling, Remedy, Arc Welding, MIG welding, Military Experience, Military Operations, POTS, Experience Working with..., Active Directory, DNS, Technical Support, Windows Server, Network Administration, Operating Systems, Security, VMware, System Administration, A+ Certified, Firewalls, Communication, Windows XP
Education
Westwood College-Upland 2011 — 2014
BSA, Network Management, 3.68
Hobart Institute of Welding Technology 1991 — 1992
Certificate, Welding and Metalurgy
AccuReg Front-End Revenue Cycle Solutions January 2014 - Present
The SSI Group, Inc. April 2009 - January 2014
Global Tel*Link October 2009 - January 2011
Skills
Software Documentation, Technical Support, Troubleshooting, Microsoft Office, Employee Training, SQL, Software Installation, XP, Cloud Computing, Crystal Reports, Windows Server, Visio, Process Improvement, Customer Service, Software Implementation, Microsoft Word, Microsoft Excel, Sales, Management, Testing
Education
University of South Alabama 2002 — 2009
Business Administration and Management, General, Junior
Continental Motors, Inc. January 2015 - Present
Mobile County, Alabama September 2006 - February 2015
Global Tel*Link August 2003 - August 2006
The SSI Group, Inc. January 1998 - August 2003
Skills
VB.NET, Crystal Reports, Database Design, Windows, ASP.NET, Microsoft SQL Server, HTML, .NET, Application Lifecycle..., jQuery, Software Development, Visual Studio, SQL, Customer Service, Integration, Team Building, Visio, ASP, IIS, Visual Basic, T-SQL, JavaScript, XML, Databases, Troubleshooting, Social Media
Education
Spring Hill College 1988 — 1990
Bachelor's Degree
Birmingham-Southern College 1986 — 1988
Accounting and Business/Management
Genzeon February 2014 - Present
barclaycard August 2013 - February 2014
Allscripts July 2011 - August 2013
Global Tel*Link March 2008 - July 2011
We Energies September 2007 - January 2008
Sprint May 2007 - August 2007
University of South Carolina May 2005 - December 2006
National Small Scale Industries (NSIC) January 2003 - June 2003
Skills
.NET, WPF, WCF, ASP.NET, ASP.NET MVC, VB.NET, MVVM, TFS, C#, XAML, XML, XSLT, SQL Server, T-SQL, Telerik Controls, Infragistics, Visual Basic, LINQ, WinForms, NUnit, ASP.NET AJAX, JavaScript, PL/SQL, SSRS, SSIS, Design Patterns, Mobile Applications, Oracle, .NET Remoting, Web Services, Agile Methodologies, WinRT, Service Oriented..., Scrum
Education
University of South Carolina-Columbia 2005 — 2006
Master of Engineering (M.Eng.), Computer Science
Clemson University 2003 — 2005
Master's degree, Computer Science
Osmania University 1999 — 2003
Bachelor's degree, Computer Science
Global Tel*Link November 2013 - Present
Express Employment Professionals November 2012 - November 2013
Regions Financial Corporation August 2008 - November 2012
University of South Alabama Medical Center May 2012 - August 2012
Skills
Applicant Tracking..., Recruiting, Talent Acquisition, Onboarding, Human Resources, College Recruiting, Employee Relations, Staffing Services, Temporary Placement, Technical Recruiting, Interviews, Internet Recruiting, Temporary Staffing, Screening Resumes, New Hire Orientations, HRIS, Benefits Administration, Customer Service, PeopleSoft, Screening, Taleo
Education
University of South Alabama 2008 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management
Alabama Southern Community College 2006 — 2008
Global Tel*Link 2008 - Present
KGB_ (formerly InfoNXX) 1997 - 2004
TCS Management 1995 - 1997
US Navy 1982 - 1983
Skills
Call Center, Telecommunications, Vendor Management, Process Improvement, Team Building, Strategic Planning, Business Development, Product Management, Operations Management, Strategic Partnerships, Management, Team Leadership, Project Management, VoIP, Business Strategy
Education
University of Pennsylvania 1990 — 1992
History of Science
University of New Hampshire 1986 — 1989
BA, History and Philosophy
Global Tel*Link December 2014 - Present
State of Missouri November 2011 - November 2014
State of Missouri February 2010 - November 2011
State of Missouri Dept. of Corrections January 2009 - February 2010
State of Missouri Office of the Attorney General March 2004 - January 2009
Moberly Area Community College January 2003 - June 2003
State of Missouri Office of the Attorney General August 1997 - January 2003
City Of Leawood Kansas August 1991 - August 1997
Skills
Policy Analysis, Public Safety, Criminal Justice, Government, Community Outreach, Enforcement, Public Policy, Emergency Management, Policy, Homeland Security, Firearms, Investigation, Criminal Investigations, NIMS, Preparedness, Disaster Response, Emergency Services, Private Investigations, First Responder, Incident Command, Hazardous Materials, Police, Emergency Planning, Law Enforcement..., Physical Security, Crisis Management, Cybercrime, Cyber Investigations, Training, Firefighting, Surveillance, SWAT, Patrol, Crime Prevention, Evidence, Security Management, Interrogation, Public Administration, Counterterrorism, Exercises, Criminal Law, Fraud, Intelligence, Tactics, Background Checks, Internal Investigations, National Security, Counterintelligence, Workplace Violence, Executive Protection
Education
Central Missouri State University 1987 — 1991
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration
Baker University 1987 — 1988
Securus Technologies, Inc. April 2013 - Present
Global Tel*Link August 2010 - July 2012
Value Added Communications, Inc April 2002 - August 2010
Frontier Communications May 1998 - March 2002
TMNG Global April 1996 - May 1998
CTI, Inc May 1988 - March 1996
Control Electronics, Inc February 1983 - May 1988
Skills
Integration, Telecommunications, Testing, Call Center, Management, Training, Data Analysis, Accounting, Telecommunications..., Customer Service, Experienced Business..., Call Centers, Program Management
Education
Lansing Community College
Associate Degree, Electronics/Computer science
Lawrence Institute of Technology
Williamston High School
Theodore Scale Company 1988 - Present
Mobile Christian School January 2001 - August 2013
Global Tel*Link 1994 - 1997
Bay Technical Associates, BAYTECH 1991 - 1994
Argilla Corporation 1989 - 1991
Pager Telecom, Inc.` 1987 - 1989
INS Corporation 1985 - 1987
Automation Technology 1984 - 1985
Skills
Embedded Systems, Software Development, PLC Programming, Assembly Language, Electronics Hardware..., Coaching & Mentoring, Software Troubleshooting, Electronic..., Computer Hardware..., Digital Circuit Design, Analog Circuit Design, Electronic Circuit..., PCB Design, Debugging, Software Engineering, Embedded Software, Software Documentation, Software Quality..., Software Project..., Technical Leadership, Team Leadership, Telecommunications..., Team Building, Team Management
Education
University of South Alabama 1979 — 1984
Bachelor's Degree, Electrical Engineering, 3.34
Foley Highschool 1975 — 1979
University of Florida February 2014 - Present
Lyria Loving Care March 2010 - February 2014
Florida Department of Children and Families March 2007 - February 2014
Global Tel*Link July 2005 - March 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Time Management, Call Center, Microsoft Word, Training, Troubleshooting, Leadership, Research, Outlook, Team Building
Education
Santa Fe College 2004 — 2006
Associate's degree, Business Administration and Management, General
Booker T Washington High School 1998 — 2001
Diploma, College Prepatory
CSpire February 2014 - Present
Callis Communications November 2011 - March 2014
Global Tel*Link March 2011 - November 2011
JB Consulting April 2009 - November 2011
Server Corps June 2009 - February 2011
BerryScoop June 2009 - January 2011
Hargrove & Associates, Inc. January 2007 - December 2009
Hargrove & Associates, Inc. January 2007 - January 2008
Skills
SIP, VoIP, Broadworks, Metaswitch, Telecommunications, Telephony, Network Security, Network Administration, Data Center, Virtualization, Cloud Computing, Networking, Data Centre Architecture, IP, Unified Communications, Network Design, Cisco Technologies, Linux System..., Linux, Network Engineering, System Administration, Apache, MPLS, Routing, QoS, Unix, WAN, Troubleshooting, Hardware, Windows Server, TCP/IP, Network Architecture, Windows, Cisco IOS, LAN-WAN, JUNOS, Wireless Networking, Firewalls, MySQL, Vyatta, Linux server..., IP Networking, Datacenter Architecture, Ethernet
Education
Texas A&M University-Corpus Christi 2005 — 2007
BIS, Computer Science
University of South Alabama 2002 — 2004
DISYS May 2013 - Present
Global Tel*Link November 2010 - April 2012
Public Communications Inc. January 2006 - November 2010
Public Communications Inc. 2003 - 2006
Public Communications Inc. 2001 - 2003
Public Communications Inc. 1998 - 2001
Skills
Management, Telecommunications, Training, CRM, Budgets, Customer Satisfaction, Strategic Planning, Public Speaking, Networking, Project Planning, Account Management, Business Services, Customer Service, Team Leadership, Customer Retention, Business Intelligence, Vendor Management, SaaS, Call Centers, Maya, Pinnacle Studio, Photoshop, After Effects, Final Cut Pro, Solution Selling
Education
DH Institute of Media Arts (dhima) 1998 — 1999
Maya, After Effects, 3D modeling, Lighting, Texturing, Photoshop
Santa Monica College 1989 — 1992
Associate's degree, Computer Science, Psychology, Architectural Drafting
Venice High School 1986 — 1988
High School Diploma, Photography, Graphic Art
Global Tel*Link January 2001 - Present
Digiph PCS April 1997 - January 2001
EDS Corporation (Morrison Fresh Cooking, Inc.) April 1992 - April 1997
Enron/EDS Corporation July 1985 - April 1992
Skills
Data Center, Software Development, Project Management, Servers, Database Design, Telecommunications, VoIP, Business Planning, Training, Budgets, Telephony, Disaster Recovery, Data Center Operations, Data Security, Helpdesk Management, IT Facilities Management, Call Centers, Project Planning, Software Design, Linux, ACD, Enterprise Architecture, Application Development, Application Support, Service Delivery..., Data Analysis, Database Administration, Capital Budgeting, Credit Card Transaction..., Communication Skills, Hardware Configuration, IVR, M&A Experience, PCI Standards, Problem Solving, Procurement, ROI Optimization, SDLC, Strategic Planning, Training & Development, Multi-tasking, Board Presentations, Vendor Relationships
Education
University of Houston 1988 — 1991
Masters Degree, Business Administration
Louisiana State University 1979 — 1985
Bachelor of Science, Geology
Trinity Episcopal Day School
Indiana University of Pennsylvania July 2013 - Present
Global Tel*Link June 2013 - July 2013
Rosch Visionary Systems 2004 - 2013
Central Pennsylvania Asthma and Allergy Care 2003 - 2004
Link Computer Corporation 2000 - 2003
Collins Consulting Group 1999 - 2000
Skills
Database Design, Database Administration, Software Development, Software Project..., Software Installation, Business Analysis, Data Warehousing, Customer Support, Hardware Support, Microsoft SQL Server, Oracle Database, Oracle SQL Developer, OBIEE, ODI, PL/SQL, Linux, Weblogic Administration
Education
Indiana University of Pennsylvania 1994 — 1998
Bachelor's in Business Administration, Management Information Systems
University of Mobile August 2011 - Present
Virginia College 2004 - 2014
University of Mobile September 2002 - August 2011
Integrity Media 2001 - 2002
Remington College 1999 - 2002
Evonik 2000 - 2001
Global Tel*Link 1999 - 2000
Discovery Zone 1993 - 1995
Skills
Windows, Access, Microsoft Office, Microsoft SQL Server, System Administration, Troubleshooting, Databases, Networking, Team Building, Public Speaking, Process Improvement, Project Management, Customer Service, Data Analysis, Analysis, SQL, Information Technology, Leadership, Management, Linux, College Teaching, Technology Integration, Budgeting, IT Strategy, IT Management, Integration, Unix, Disaster Recovery, Virtualization
Education
University of Mobile 2009 — 2012
Master of Business Administration (MBA)
University of Mobile 1998 — 1999
BS, Computer Information Systems
University of South Alabama 1993 — 1997
Horne LLP October 2012 - Present
Bell's Hometown Pharmacy December 2010 - October 2012
McConaghy Drug Stores April 2009 - December 2010
Lindmark Outdoor Advertising 2007 - 2009
Hawk Media 2004 - 2007
Global Tel*Link 1998 - 2001
Skills
Financial Operations &..., Budgets & Expense..., System/Process Mapping, Data Collection &..., Process Improvement &..., Team Leadership &..., Management, Budgets
Education
University of Mobile 1996 — 2002
MBA, BS Accounting
University of Mobile 1996 — 2001
Bachelor of Science (B.S.), Accounting
Altaworx April 2011 - Present
Telecom Agent Solutions April 2011 - January 2013
Center for Toxicology & Environmental Health July 2010 - November 2010
Global Tel*Link December 2000 - December 2008
ZebraNet 1995 - 2000
Skills
Telecommunication..., VoIP, Telephony, WAN, SIP Trunking, Networking, Network Services, Ethernet, Telecommunications, Unified Communications, Accounts Receivable, Technical &..., Document Creation, Document Control, Microsoft Office, IP, Servers, Software Installation, Switches, Windows Server, Firewalls, LAN-WAN, Technical Support, System Administration, Document Management
Education
Faulkner University 2001 — 2005
Bachelor's degree, Human Resources Management and Services, 3.8
University of Mobile 1990 — 1992
Global Tel*Link June 2006 - Present
Skills
Technical Support, Customer Service, Web Design, Website Development, Portrait Photography
Education
Remington College-Dallas Campus 1999 — 2001
Associate's Degree, Computer and Information Sciences, General
Crowley High School 1993 — 1997
High School
Global Tel*Link 2014 - Present
Mobixell Networks 2013 - March 2014
Nastel Technologies 2008 - 2012
InfoVista S.A. 2004 - 2007
Computer Associates 1999 - 2003
Platinum Technology 1996 - 1999
Skills
operations, Global Expansion, Global Business..., Global Economy, Strategic Planning, SaaS, Sales, Enterprise Software, Cloud Computing, Business Alliances, Go-to-market Strategy, Start-ups, Channel, Business Development, Strategic Partnerships, Professional Services, Solution Selling, Sales Enablement, New Business Development, Entrepreneurship, Team Leadership, Integration, Strategy, Leadership, Management, Sales Process, Telecommunications, International Sales, Business Strategy, Mergers & Acquisitions, Selling, Cross-functional Team..., Security, Marketing, Channel Partners, Business Intelligence, Consulting, CRM
Education
Université Paris Dauphine
Masters, Management Information Systems
Université Pierre et Marie Curie (Paris VI)
BS, Mathematics and Physics
The SSI Group, Inc. June 2013 - Present
Schryver Medical, Inc. June 2012 - December 2012
Global Tel*Link May 2005 - April 2012
Moss Point School District June 2004 - May 2005
Skills
Active Directory, Cisco Technologies, Network Administration, Network Engineering, CCNA, CCSP, DNS, Data Center, DHCP, Firewalls, IP, Network Security, Switches, Visio, Windows, Servers, Windows 7, Troubleshooting, Cisco IOS, WAN, VPN, Networking
Education
Faulkner University 2000 — 2002
Associate of Arts and Sciences (AAS), Computer Systems Networking and Telecommunications
Active Hydration LLC August 2014 - Present
New Pig May 2013 - Present
Global Tel*Link August 2012 - April 2013
Global Tel*Link June 2010 - August 2012
Digital Solutions / Inmate Telephone, Inc. August 2007 - June 2010
Digital Solutions / Inmate Telephone, Inc. December 2005 - August 2007
Digital Solutions / Inmate Telephone, Inc. December 2002 - December 2005
US Army 1995 - 1998
Skills
Software Development, Integration, Strategic Partnerships, Management, Microsoft SQL Server, Web Applications, SQL, Project Management, Software Documentation, Team Building, Java, Training, Java Enterprise Edition, Strategic Planning, Telecommunications, C++, JavaScript, Databases, Cloud Computing, Product Development, Oracle, Security, Software Project..., Business Analysis, Strategy, Team Leadership, SDLC, Business Intelligence, Requirements Analysis, Enterprise Architecture, Enterprise Software, Program Management, Vendor Management, Process Improvement, Database Design, IT Operations
Education
Monmouth University 1995 — 1997
MS, Software Engineering
Penn State University 1991 — 1995
BS, Electrical Engineering
Global Tel*Link March 2015 - Present
AmeriServ Financial Bank December 2013 - March 2015
AmeriServ Financial Bank October 2012 - December 2013
American Red Cross August 2011 - July 2012
AXA Equitable June 2011 - August 2011
Mount Aloysius College August 2010 - June 2011
Dr. John R. Seymour September 2008 - March 2010
Cambria County American Legion Recreation Association April 2007 - March 2008
Skills
Training, Help Desk Support, Management, HTML, Analysis, Web Design, Microsoft Office, Customer Service, Time Management, Information Technology, Active Directory, Computer Hardware, Databases, Hardware, Network Administration, Networking, Operating Systems, Software, Technical Support, TCP/IP, Troubleshooting, Visio, Windows 7
Education
Mount Aloysius College 2010 — 2011
Bachelor's Degree, Information Technology
Pennsylvania Highlands Community College
Associate of Science (A.S.), Website Design
Global Tel*Link January 2012 - Present
Global Tel*Link June 2010 - January 2012
Digital Solutions, Incorporated October 1992 - June 2010
NJC Compuer Management & Services May 1988 - October 1992
Skills
VoIP, Sales Management, Project Management, Business Development, Team Building, Sales, Wireless, Account Management, Telephony, Telecommunications, Software Development, Solution Selling, Salesforce.com, Program Management, Strategic Partnerships, Software Documentation, Unified Communications, Management, IP, New Business Development, Microsoft SQL Server, Web Applications, SQL, Training, Team Leadership, Leadership, Product Management, Contract Negotiation, Strategic Planning, Databases, Budgets, Analysis
Education
Indiana University of Pennsylvania 1984 — 1988
BA, Computer Science
Bishop Guilfoyle
Global Tel*Link August 2015 - Present
Celerit Technologies January 2015 - Present
Global Tel*Link December 2014 - January 2015
Carlisle & Gallagher Consulting Group September 2010 - October 2014
Carlisle Medical October 2008 - September 2010
Hancock Bank May 2008 - October 2008
University of Alabama July 2007 - February 2008
Regions Financial Corporation December 1997 - July 2007
Regions Bank 1997 - 2007
Skills
SDLC, Recruiting, Business Analysis, Management, Program Management, Visio, Leadership, Project Management, Requirements Analysis, Process Improvement, Vendor Management, Requirements Gathering, Business Intelligence, Integration, Management Consulting, SharePoint, Business Process..., Product Management, Consulting, Strategy, Financial Services, Risk Management, Banking, Analysis, Business Requirements
Education
Auburn University at Montgomery 1999 — 2005
MBA, Business Administration and Management, General
University of Alabama 1993 — 1997
BS, Psychology
St. Paul's Episcopal School 1988 — 1993
Farmers Insurance May 2013 - Present
Amgen November 2010 - May 2013
PCS - Public Communication Services, Inc. July 2008 - November 2010
Global Tel*Link 2010 - 2010
Citigroup 1997 - 1998
Countrywide 1996 - 1997
Skills
Program Management, Project Planning, Strategic Planning, Project Management, PMP, Leadership, SharePoint, Business Analysis, Integration, Project Portfolio..., Change Management, Business Process..., Process Improvement, Quality Assurance, SDLC, Data Center, Management, Team Leadership, Analysis, Vendor Management, MS Project, Visio, PMO, Training, Telecommunications, Budgets, Agile Methodologies, Enterprise Software, Team Management, Disaster Recovery, Software Documentation, Team Building, IT Management, Cross-functional Team...
Education
University of Phoenix 2014 — 2018
Doctor of Education (EdD), Organizational Leadership in Information Systems and Technology
Keller Graduate School of Management of DeVry University 2008 — 2009
Masters, Project Management
University of California, Santa Cruz 1999 — 2003
BA, Theatre Arts with a minor in Ed.
Global Tel*Link September 2011 - Present
Xerox September 2010 - August 2011
RouteME March 2009 - March 2010
Breezecom March 2008 - March 2009
Breezecom March 2007 - March 2008
ALMVOIP Limited February 2005 - February 2007
ALMVOIP Limited January 2003 - January 2005
Cyber Internet Service Provider (Pvt) Ltd. June 2002 - December 2002
Philips Lighting April 2001 - April 2002
Skills
Carrier Management, Carrier Relations, Carrier Negotiations, Carrier Ethernet, VoIP, SIP, SIP Trunking, H.323, IP PBX, IP Phones, SBC, Voice Networks, Voice Communications, Voice Services, IP Networking, Network Design, Network Architecture, Enterprise VoIP, Hosted VoIP, VoIP Product Development, Wholesale VoIP, IP Peering, VoIP Architecture, SS7, SIP-T, IP, Wholesale, Network Administration, Business Services, Troubleshooting, Negotiation, Management, Public Relations, Integration, Wireless, GSM, Linux, Unified Communications, Product Management, Telecommunications, Business Development, Mobile Devices, Networking, Routing, Pre-sales, Telephony, VPN, LAN-WAN, Wireless Networking, MPLS
Education
Karachi University 2004 — 2006
MCS, Computer Sciences
Hamdard University 1998 — 2001
BCS, Software Engineering
St.Judes High School 1990 — 1995
Matriculation, Science
Ladybird Grammar School 1990 — 1994
Middle School, Science
CalPERS May 2015 - Present
CalPERS January 2013 - April 2015
Protelo, Inc. June 2012 - December 2012
Global Tel*Link June 2007 - May 2012
Verizon Business August 1998 - June 2007
BIDM 1997 - 1998
Skills
Software Project..., Product Development, Product Management, Operations Management, PMP, Software Development, Enterprise Software, Software Design, Agile Project Management, Scrum, Agile Methodologies, Software Engineering
Education
Pune Institute of Computer Technology 1993 — 1997
Bachelor of Engineering, Computer Sciences
KV BEG 1991 — 1993
Global Tel*Link July 2015 - Present
Michigan State University Police Department October 2011 - Present
Michigan State Police September 2014 - May 2015
Meijer March 2013 - April 2014
Blue Cross Blue Shield of Michigan January 2013 - May 2013
Michigan State University October 2011 - April 2013
30th Judicial Circuit Court January 2012 - May 2012
Glen Oaks Community College January 2010 - May 2011
Skills
PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Microsoft Excel, Criminal Justice, Research, Customer Service, Event Planning, First Aid, Data Entry, Security Awareness, Multitasking Skills, Observation, XBR, Report Writing, Management, Security, Social Media
Education
Michigan State University 2013 — 2015
Master’s Degree, Law Enforcement Intelligence & Analysis, 3.92
Michigan State University 2011 — 2013
Bachelor of Arts (B.A.), Criminal Justice, 3.89
Catholic University of Leuven 2008 — 2009
Criminology
Ter Bronnen 1994 — 2005
High School
Global Tel*Link April 2014 - Present
FedEx March 2011 - April 2014
DSI-ITI, LLC January 2006 - February 2011
PGH Design January 2001 - December 2006
Penn Medical Informatics Systems, Inc. June 2005 - January 2006
Skills
J2EE, IceFaces, Java, Spring, JSP, AJAX, jQuery, Hibernate, Eclipse, Weblogic, Maven, C++, Windows, JavaScript, SQL, HTML, PHP, CSS, Servlets, ASP, Visual Studio, Programming, Application Development, Software Development, Web Development, Ant, OOP, Web Applications, Oracle, Java Enterprise Edition, JBoss Application Server, Microsoft SQL Server, Databases, MySQL, Web Services, SOAP, REST, JMS, XML, Linux
Education
University of Pittsburgh 2000 — 2005
BS, Computer Science
Global Tel*Link January 2013 - Present
Global Tel*Link January 2005 - January 2013
Columbus State Community College January 2005 - December 2011
Columbus State Community College September 2000 - January 2005
AmeriCorps VISTA January 1999 - January 2000
Department of Multicultural Affairs & International Relations January 1998 - January 1999
Skills
Project Management, Troubleshooting, Staff Development, Training, Process Improvement, Research, Software Documentation, Team Building, Team Leadership, Public Speaking, Customer Service, Vendor Management, Microsoft Office, Analysis, Event Planning, Management, Strategic Planning, Program Management, Outlook, Microsoft Excel, Project Planning, Leadership Development, Policy, Employee Training, Leadership, Organizational..., Recruiting, Operations Management, Marketing, Sales, Security, Telecommunications, Product Management
Education
Columbus State Community College 2007 — 2010
Accounting
Franklin University 2000 — 2003
BS, MIS
The Ohio State University 1995 — 1998
Bachelor of Arts (B.A.), International/Global Studies
Hillel Academy 1991 — 1995
Global Tel*Link March 2014 - Present
US Army July 2007 - August 2012
Skills
Test Automation, Bilingual, Test Case Generation, Selenium, SoapUI, JIRA, Confluence, Eclipse, MySQL, Mobile Testing, Web Testing, Web Service Testing, SQL Server Management..., TestComplete, JavaScript, C++, AngularJS, Interrogation Techniques, Testing
Education
Penn State World Campus 2014 — 2017
Bachelor's Degree, Information Sciences and Technology, Sophomore
Bishop Guilfoyle High School 2003 — 2007
High School, General Studies, Graduated
Global Tel*Link August 2004 - Present
Digital Solutions August 2004 - June 2010
Skills
Crystal Reports, Crystal Enterprise, Application Development, Stored Procedures, SQL Server, SQL, Windows, Oracle SQL, Microsoft SQL Server, Databases, Software Development, Oracle, Software Documentation, Web Applications, Process Improvement, Business Analysis, Business Intelligence, ASP, Requirements Analysis
Education
Clarion University of Pennsylvania 2000 — 2004
Bachelor of Science (B.S.), Computer Science
Global Tel*Link December 2014 - Present
Lexis Nexis January 2008 - September 2014
LexisNexis January 2006 - December 2007
LexisNexis January 2002 - December 2006
Skills
Solution Selling, Cold Calling, Direct Sales, Sales Management, Account Management, B2B, Contract Negotiations, New Business Development, Customer Relations, Negotiation, Forecasting, Strategy Development, Strategic Planning, Team Leadership, Team Building, Hiring, People Management, Mentoring, Consultative Selling, Customer Service, Management, Sales, Contract Negotiation, Sales Process, Selling, Strategy, Relationship Management, Customer Retention, Product Management, Lead Generation, Sales Operations, CRM, Sales Presentations, Strategic Partnerships, Business Development, SaaS, Key Account Management, P&L Management, Team Management, Competitive Analysis, Product Marketing, Professional Services, Cross-functional Team..., Channel Partners, Leadership, Marketing Strategy, Enterprise Software, Start-ups, Market Planning, Executive Management
Education
The George Washington University - School of Business 1991 — 1993
Master of Arts (M.A.), Human Resources Development
DePauw University 1984 — 1988
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Crown Products February 2012 - Present
Crown Products June 2009 - January 2012
Global Tel*Link May 2004 - May 2009
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, Trade Shows, Sales, Data Entry
Education
Bellevue University 2004 — 2006
Bachelor of Science (BS), Human Resources Management and Services
College of Central Florida 1995 — 1998
Associate's degree, Elementary Education
Masland Carpets Inc February 2015 - Present
Faulkner State Community College August 2014 - Present
Faulkner State Community College December 2013 - August 2014
Inchcape Shipping Services April 2013 - May 2013
Mobile Housing Board March 2012 - February 2013
Ceresa Frenkel CPA Firm November 2011 - March 2012
Norton Lilly International February 2010 - January 2012
Global Tel*Link December 2007 - January 2009
Pensacola Junior College 2003 - 2005
Washington Mutual Card Services October 2003 - February 2004
Skills
Business Knowledge, Microsoft Office, Team Management, General Ledger, Journal Entries, Forecasting, Budgets, Customer Service, Team Building, Process Improvement, Strategic Planning, QuickBooks, Accounts Payable, Project Planning, Team Leadership, Accounts Receivable, Inventory Management, Training, Bookkeeping, Human Resources, Microsoft Word, Accounting, Data Entry, Invoicing, Management, Outlook, PowerPoint, Microsoft Excel, Employee Relations, Financial Reporting, Account Reconciliation, Spreadsheets, 10 Key, Accruals, Financial Statements, Payroll Taxes, Access, ADP Payroll, Auditing, Sales Tax, SAP, Time Management, Analysis, Payroll, PeopleSoft, Administration, Public Speaking, Leadership, Financial Analysis, Financial Accounting
Education
Faulkner State College 2006 — 2008
Associates Deegree, Accounting
Pensacola Junior College 2003 — 2005
Associates, Business Administration
KPIT July 2015 - Present
Global Tel*Link April 2008 - July 2015
Proficient Group LLC August 2006 - April 2008
Findant Inc October 2005 - July 2006
KPIT Cummins February 2003 - September 2005
i3Connect February 2001 - January 2003
Silicon Softech India Pvt Ltd May 1999 - February 2001
Skills
Architectural Design, Web Services, Software Development, C#, VSS, Java Enterprise Edition, Microsoft SQL Server, .NET, Linux, XML, ASP.NET, C++, SQL, VB.NET, OOAD, WCF, Requirements Analysis, Visual Basic, Oracle, Java, Software Design, Visual Studio, Testing, Enterprise Software, Integration, Software Project..., Agile Methodologies, Management, UML, SDLC
Education
CIC-CCIT Nagpur 1998 — 1999
Diploma, Software Technologies
Nagpur University 1997 — 1999
Bachelors, Commerce
Global Tel*Link April 2013 - Present
Team Rubicon, Inc. November 2011 - Present
Hewlett-Packard November 2011 - December 2014
ManTech September 2010 - November 2011
MTCSC, Inc. May 2010 - September 2010
GatorForce Technologies, LLC September 2009 - May 2010
SPAWAR May 2008 - October 2009
L-3 Communications May 2005 - May 2008
CSC January 2000 - May 2005
CompUSA 1999 - 2000
Skills
Servers, CompTIA, Microsoft Certified..., Linux, Security, HP-UX, Veritas Cluster Server, HP Data Protector, HP Virtual Machine, HP Service Guard, Apache, Tomcat, Weblogic Administration, JBoss Application Server, HP Server Hardware, HP Blade, Military Operations, Military Intelligence, VMware Infrastructure, Network + Certified, Solaris 8/9/10, Solaris Zones, HP Storage, Unix Security, Linux System..., Multi-level Security, Multi-level..., DoD, SharePoint, Intelligence, Security+, Unix, Data Center, Integration, Operating Systems, IT Management
Education
Park University 2010 — 2010
In Work, Computer Science
San Diego State University-California State University 2010 — 2010
None, Systems Engineering
San Diego State University-California State University 1989 — 1990
Mt Carmel
Canfor February 2007 - Present
Junior League of Mobile June 2012 - May 2013
Global Tel*Link 2002 - 2007
Ruby Tuesday 1997 - 2002
Ernst & Young 1993 - 1997
Skills
Accounting, CPA, Tax, SEC filings, US GAAP, Financial Statements, Cash Flow, Journal Entries, Cash Management, Accounts Receivable, Sales Tax, Treasury Management, Due Diligence, Strategic Financial..., Financial Planning
Education
University of Alabama 1989 — 1993
BS, Accounting
Global Tel*Link June 2015 - Present
Cortez Enterprises June 2014 - Present
Always Best Care Senior Services of Blair-Centre February 2012 - January 2014
Paradigm Solutions International July 2010 - April 2012
Digital Solutions Inc October 2003 - January 2010
Corning Asahi Video State College, PA January 1989 - October 2003
Diebold 1989 - 1989
Allen-Bradley 1985 - 1989
Timken Research January 1982 - April 1985
Skills
Software Documentation, Six Sigma, Microsoft Certified..., Databases, Operating Systems, Troubleshooting, Process Improvement, Hardware, Security, Technical Support, Disaster Recovery, Manufacturing, Management, Project Management, Team Leadership, Project Planning, Strategic Planning, Networking, Analysis, Leadership, Program Management, Data Analysis, Microsoft SQL Server, System Administration, Team Building
Education
The University of Akron 1979 — 1985
BSET, Electronic Technology
Global Tel*Link July 2013 - Present
Hewlett-Packard September 2011 - October 2012
Digital Locksmiths, Inc. August 2010 - September 2011
Taproot Foundation May 2010 - July 2011
RCPharma, LLC July 2009 - March 2010
Orange Business Services June 2006 - July 2009
Equant June 2001 - June 2006
Global One April 2000 - June 2001
Global One November 1997 - April 2000
Global One January 1996 - November 1997
Skills
Consensus Building, Team Building, Project Planning, Project Coordination, Business Process..., Process Management, Program Management, Marketing Communications, Corporate Communications, Strategic Communications, Internal Communications, Team Leadership, Teamwork, Brand Management, Product Launch, Service Launches, Marketing Strategy, Business Transformation, Business Planning, Event Management, Strategic Planning, Account-Based Marketing, Customer Reference, Market Research, Marketing Operations, Message Development, Sales Enablement, Field Marketing, Project Management, Executive..., Event Based Marketing, Product Development, Sales Rep Training, Cross-functional Team..., Global Cross-Functional..., Selling, Telecommunications, Management, Strategic Partnerships, Leadership, Start-ups, Strategy, Account Marketing, Integrated Marketing, Team Management, Market Planning, Product Marketing, Marketing, Management Consulting, Training
Education
National Louis University
B.S., Management
Global Tel*Link May 2014 - Present
E4 Health December 2011 - May 2014
Brewster Counseling February 2005 - June 2012
LifeSynch division of Humana July 2008 - June 2011
ValueOptions May 2007 - July 2008
WorkSource Dallas County December 2005 - December 2006
Horizon Health October 2003 - April 2005
Brewster Company 1998 - 2003
St. Patrick Center 1997 - 1998
Maritz 1979 - 1990
Skills
Proposal Writing, Strategy, Grant Writing, Newsletters, Nonprofits, Healthcare, Marketing Research, Project Management
Education
Texas Tech University 1969 — 1973
BA, Journalism
Lindenwood University 1995 — 1997
MA, Counseling
University of Florida May 2014 - Present
Global Tel*Link May 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Salesforce Training, Microsoft Word, Team Leadership, Customer Engagement, Strategic Communications, Communication Skills, Event Management, Events Coordination
Education
University of Florida 2010 — 2014
Bachelor's degree
Chantilly High School
RSA Insurance (Mobile, Alabama) December 2009 - Present
Global Tel*Link January 2007 - November 2009
Global Tel*Link June 2001 - December 2006
Global Tel*Link July 2000 - June 2001
Integrity Music September 1997 - June 2000
Winn-Dixie 1995 - 1996
Skills
Networking, Telecommunications, Management, Windows, Call Centers, Customer Service, Microsoft SQL Server, Technical Support, Sales, Insurance, Troubleshooting, Telephony, Team Building, Team Leadership, Training, Leadership, Microsoft Office, Access, Customer Satisfaction, Vendor Management, System Administration, Analysis, Account Management, Security, Customer Relations, Call Center, Notary Public
Education
University of Mobile 1997 — 2000
BS, Computer Information Systems
UMS-Wright 1985 — 1997
Delta Health Technologies January 2014 - Present
Global Tel*Link August 2013 - December 2013
Delta Health Technologies September 2012 - August 2013
Delta Health Technologies July 1998 - September 2012
Skills
Microsoft SQL Server, XML, SQL, C#, .NET, JavaScript, Software Development, Agile Methodologies, MySQL, Visual Studio, Databases, Scrum, Requirements Analysis, SharePoint
Education
University of Phoenix 2010 — 2012
Bachelors of Science, Information Technologies - Software Engineering
Gainesville Health Care Center March 2010 - August 2010
Global Tel*Link February 2009 - August 2009
Pomodoro Cafe May 2007 - February 2008
Education
Santa Fe Community College 2011 — 2014
Nursing (RN), Health Sciences
Global Tel*Link 2012 - Present
Lutheran Social Services January 2011 - August 2011
Patients First North 2009 - 2011
Skills
Healthcare Information..., Cisco VoIP, Cisco Technologies, CompTIA A+ Certification, Cisco Certified, SIP Trunking, SIP, Healthcare, Cisco Security, PowerPoint, Healthcare Management, Visio, Windows, Windows Server, Windows 7, Cisco IOS, HTML, Java, CSS, Technical Support, Information Technology, Troubleshooting
Education
Florida State University 2009 — 2011
Bachelors of Science, Information Technology
New Horizons Computer Learning Center 2014 — 2015
Cisco Certtified Network Associate, Computer Systems Networking and Telecommunications
Global Tel*Link February 2014 - Present
Retail Technologies, Inc. December 2014 - February 2015
West Interactive March 2011 - November 2014
TeleVox Software August 2008 - February 2011
The University of Alabama System July 2006 - August 2008
FedEx Office July 2003 - July 2006
U.S. House of Representatives May 2003 - July 2003
Skills
Windows 98/ME/XP/7, Mac OS, LAN/WAN, TCP/IP, Camtasia, Adobe CS, Microsoft Office 2007, Microsoft Exchange, DotNetNuke, Microsoft Sharepoint, MS Active Directory, Plesk, MailEnable, Blackboard/WebCT, Search Engine..., HTML, SQL, ASP.NET, Java, CSS, SharePoint, Active Directory, LAN-WAN, Adobe Creative Suite, Web Design, Dreamweaver, Servers, Microsoft Office
Education
University of Alabama
Master of Science, Human Environmental Science; Interactive Technology
University of Alabama
Bachelor of Arts, Interdisciplinary Studies; Interactive Technology
Global Tel*Link May 2014 - Present
Lowe's Home Improvement March 2012 - May 2014
John Paul II Manor February 2011 - November 2011
TRG Field Solutions March 2009 - November 2010
INRange Systems November 2007 - November 2008
Circuit City May 2002 - November 2007
Skills
Troubleshooting, Hardware, Software Installation, Customer Relations, Java, SQL, Access, Microsoft Office, Excel, Sales Management, Software Development, Training & Development, Filemaker Pro, Wireless Networking, Microsoft Excel, Training, Customer Service, Networking, Management, Sales, Recruiting, Retail, Computer Hardware, Strategy, Customer Satisfaction, Call Centers, Windows 7, Team Leadership, Customer Retention, Vendor Management, System Administration
Education
DeVry University-Indiana 2010 — 2014
Bachelor's degree, Computer/Information Technology Administration and Management, Junior
University of Phoenix 2005 — 2007
Bachelors, Business
Pittsburgh Technical Institute 1999 — 2001
Associate, Computer Systems
Global Tel*Link January 2009 - Present
Public Communications Services January 2009 - November 2010
GSS America April 2008 - January 2009
Lamar University December 2006 - March 2008
Lamar University August 2006 - December 2006
Skills
Web Services, Hibernate, Java, JSP, Java Enterprise Edition, Integration, Testing, XML, JavaScript, Unix, Spring, Servlets, Software Engineering, Software Development, Linux, Mule ESB, SDLC, Informatica, ETL, SOA, Agile Methodologies, Oracle SOA Suite
Education
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Computer Science
Lamar University
Master of Science in Computer Science, Software Engineering
Adam Smith's Texas Harley-Davidson July 2014 - Present
Allstate January 2014 - July 2014
Global Tel*Link January 2007 - January 2014
Skills
Property & Casualty..., Life Insurance, Motorcycle Industry, Sales, Term Life Insurance, General Insurance, Liability, Customer Service, Microsoft Office, Client Services, Customer Retention, Technical Support, Notary Public, Texas Notary, Customer Satisfaction
Education
Tarrant County College 2007 — 2011
Global Tel*Link 2010 - 2015
Value Added Communications 2002 - 2010
Value Added Communications 1995 - 2002
Value Added Communications 1990 - 1995
Skills
I Build and configure..., I am a key member of..., Define the criteria for..., Create ITS Platform..., Installation/ Support, Network Engineering, Technical Assistance/..., Back Office/..., Customer Support, Maintenance/ Support, Create the syllabus and..., Manage Trouble/In..., MSSQL Database..., PBX System..., Perform Functional..., Perform Regression..., Perform Load (Bulk)..., Perform Integration..., Perform API Development..., Perform System build..., Perform QA Testing, Troubleshooting, Telecommunications, Quality Assurance, Cloud Computing, Network Design, Testing, Enterprise Software, Software Installation, IP, VoIP, Integration, Customer Service, Program Management, Wireless, Management, Strategic Planning, Project Management, Team Building, Software Documentation, Process Improvement
Education
Collin County Community College
Business Administration, Management and Operations
Richland College
Electromechanical Engineering
Rite Aid Pharmacy July 2013 - Present
Samford University August 2009 - May 2013
Rite Aid Pharmacy November 2007 - August 2009
Kmart Pharmacy May 2007 - May 2008
Global Tel*Link May 2004 - May 2007
Skills
Microsoft Office, PowerPoint, Medication Therapy..., Healthcare, Pharmacists, Research, Clinical Research, Pharmacy, Pharmaceutical Industry, Patient Counseling, Public Speaking, Clinical Pharmacology, Microsoft Excel
Education
Samford University 2009 — 2013
Doctor of Pharmacy (PharmD), Pharmacy
University of South Alabama 2001 — 2005
Bachelor of Science (B.S.), Biology/Chemistry
Spring Hill College 1997 — 2000
Accounting
Corrections Professional Solutions 2014 - Present
Global Tel*Link March 2012 - March 2014
Endx August 2005 - January 2009
Washington State Department of Corrections January 1990 - August 2005
Skills
Team Leadership, Project Management, Contract Negotiation, Emergency Management, Strategic Planning, Public Safety, Policy, Product Development, Government, Risk Management, Marketing Strategy, Training, Customer Satisfaction, Pre/Post Sales Engineers, Public Speaking, Contract Management, Customer Engagement, Offshore Resource..., Sales Presentations, Firearms, Offshore Software..., Software Installation, Private Investigations, Business Strategy, Customer Service, Criminal Investigations, New Business Development, Online Research, Long Term Business..., Website Development, Resource Management, Business Relationship..., Business Process..., Online Marketing, Business Intelligence..., Sales Process, Training Delivery, E-commerce, System Implementations, Quality Management, Learning New Concepts, Public Safety Technology, Public Safety Systems, Customer Insight, Online Publishing, Government Contracting, Client Accounts
Education
The Evergreen State College 1999 — 2002
Bachelor of Arts (B.A.), Project Management
Peninsula College 1997 — 1999
Associate's degree, Corrections Operations
Global Tel*Link September 2011 - Present
Global Tel*Link September 2011 - May 2013
Bank of America September 2006 - January 2009
Skills
Leadership, Team Building, Telecommunications, Management, Project Management
Education
Penn State University 2004 — 2009
Bachelor of Arts (BA), Economics
Global Tel*Link November 2014 - Present
Skills
Government, Supervisory Skills, Program Management, Leadership, Software Documentation, Training, Budgets, Process Improvement, Project Management, Team Building, Telecommunications
Education
Arizona State University
Global Tel*Link April 2015 - Present
Delta Health Technologies September 2014 - January 2015
Delta Health Technologies June 2014 - September 2014
Skills
Windows Server, Windows 7, Computer Hardware, Windows, Troubleshooting, Servers, Networking, Active Directory, Software Documentation, Computer Networking, Linux, Databases, SQL, Network Administration, Windows XP, Technical Support, Software Installation, Powershell, Network Security, DOS command line, Group Policy
Education
South Hills School of Business & Technology 2012 — 2014
Associate in Specialized Technology, Information Technology
Hollidaysburg Area Senior High 2007 — 2010
Diploma
Greater Altoona Career & Technology Center 2007 — 2008
Computer Technology, Cisco Academy
Global Tel*Link April 2007 - Present
Education
Santa Fe College
Big Brothers Big Sisters of Greater Los Angeles June 2015 - Present
Global Tel*Link August 2014 - Present
Praeses November 2012 - August 2014
Louisiana employment Commission August 2012 - November 2012
Northeastern State University August 2011 - May 2012
Office Of Juvenile Affairs July 2010 - September 2011
Skills
Case Managment, Public Administration, Program Management, Data Analysis, Grant Writing, University Teaching, Juvenile Justice, Juvenile Delinquency, Juvenile Court, Group Therapy, Individual Development, Department of Justice, Personnel Supervision, Mental Health, Program Development, Report Writing, Training, Account Management, Project Management, Management, Team Building
Education
Northeastern State University 2010 — 2012
Master's degree, Criminal Justice/Law Enforcement Administration
Arkansas State University 1999 — 2003
Bachelor of Applied Science (B.A.Sc.), Sociology
Global Tel*Link September 2015 - Present
TCF Bank February 2012 - September 2015
Genesys Works June 2015 - July 2015
AT&T February 2013 - October 2013
Skills
Bilingual, Microsoft Office, Linux, Customer Service, Sales, Cash Handling Experience, Retail Sales, Remote Troubleshooting, Windows 7, Bank Operation...
Education
Hennepin Technical College 2014 — 2015
Network and System Administration/Administrator, Dean's List 2014
Global Tel*Link July 2008 - Present
Morrison Management Specialist January 2007 - June 2008
Northrop Grumman Shipbuilding February 2006 - January 2007
TeleVox Software October 2003 - January 2006
Skills
Telecommunications, FrameMaker, Technical Communication, SnagIt, Online Help, Release Notes, RoboHelp, White Papers, Visio, Copy Editing, Technical Documentation, Training Manuals, Online Help Development, Technical Writing, Captivate, Information Design, Software Documentation, Single Sourcing, Arbortext, Content Development, Editing, Hands-on Training, MadCap Flare, Manuals, Proofreading, Structured Authoring, Troubleshooting, VoIP, User Documentation, Wireless Networking, Training
Education
University of West Florida 2015 — 2017
Master of Education in Instructional Technology, Distance Learning/Human Performance Technlogy
Auburn University 2001 — 2002
Master of Technical and Professional Communication, Professional, Technical, Business, and Scientific Writing
Troy University in Montgomery 1993 — 1997
Bachelor of Arts (BA), Social Sciences
Global Tel*Link May 2015 - Present
WorldWide Tech Services January 2015 - May 2015
Honda of America Mfg., Inc. August 2014 - December 2014
Skills
Troubleshooting, Computer Hardware, Networking, Software Installation, Windows, Software Documentation, Technical Support, Help Desk Support, Customer Service, Computer Repair, Operating Systems, Windows 7, Windows XP, Routers, Hardware, Testing, Servers, DNS, Laptops, Microsoft Office, Printers, Microsoft Excel, Microsoft Word, Process Improvement, Wireless Networking, Network Administration, Team Leadership, Windows Server, Engineering, Telecommunications
Education
University of South Alabama
Computer Engineering
Global Tel*Link July 2008 - Present
Circuit City October 2004 - May 2008
CBS Computers May 2002 - August 2002
Skills
Troubleshooting, Cisco Technologies, Routers, Microsoft Certified..., Computer Repair, Telephony, LAN-WAN, Network Administration, Wireless Networking, Windows Server, Switches, Microsoft Office, VoIP, HyperTerminal, Active Directory, Telecommunications, Telnet, Firewalls, Technical Support, Network Design, Hardware Diagnostics, Software Installation, APC UPS, Remote Administration, Storage Area Networks, SQL, CCNA, Technical Documentation, Dell PowerEdge Servers, Quintum, Adtran, TrippLite, SNMP, HP Proliant, Netgear, VNC, Mass Storage, Linksys, XML, Security Policy, Ghost Imaging, APC, Server Administration, Bill of Materials, Scopes Of Work, System Design, FTP, Call Processing, Data Recovery, RAID
Education
University of South Alabama 2003 — 2005
N/A, Computer and Information Sciences, General
C. F. Vigor High School 1999 — 2003
Honors Diploma
Concurrent Technologies Corporation July 2015 - Present
Global Tel*Link June 2015 - July 2015
Comfort Inn of Somerset May 2011 - May 2015
Skills
Management, Database Design, Graphic Design, Microsoft Access, Use Cases, SQL, Use Case Diagrams, ERD, Database Management, Operating Systems, Computer Hardware, Facebook, Art, Entertainment, Social Media, Film, Television, Event Management, Advertising, Music, Video, Microsoft Office, Customer Service, Creative Writing, Blogging, Business Intelligence, Bank Reconciliation, Daily Reports, Information Technology, Microsoft Excel, PowerPoint, Business Analysis, Microsoft Word, Public Speaking
Education
University of Pittsburgh-Johnstown 2011 — 2015
Bachelor's degree, Management Information Systems
Rockwood Area School District 1997 — 2011
High School Diploma, College Preparatory
Global Tel*Link March 2014 - Present
Education
Minnesota State University, Moorhead
Bachelor of Business Administration (BBA)
Global Tel*Link December 2013 - Present
Global Tel*Link December 2012 - Present
ActionCOACH Team Empowerment 2009 - December 2012
Corrections Media Services, Inc. April 2007 - September 2011
Union Supply Company November 2004 - June 2007
Bank of America Mortgage Lending September 2003 - November 2004
Skills
Business Strategy, Business Planning, Business Process, Presentations, Project Management, Business Coaching, Strategic Alliances, Strategic Partnerships, Strategic Planning, Program Management, Strategic Thinking, Business Development, Lead Generation, SaaS, Leadership, Start-ups, Sales Management, Coaching, Business, Direct Sales, Competitive Analysis, Marketing Strategy, Integrated Marketing, Sales, Leadership Development, Training, Account Management, Management Consulting, Team Building, Salesforce.com, New Business Development, Selling, Finance, Marketing, Public Speaking, Digital Media, Business Process..., Strategy, Organizational..., Sales Operations, Security, Executive Coaching, Mergers & Acquisitions, Motivational Speaking, Entrepreneurship, Change Management, Executive Management, CRM, Consulting, Management
Education
College International de Cannes
French Language, French Art & History
Orange Coast College
Associate's Degree
University of Colorado Boulder - Leeds School of Business
Marketing and Business Enterprise
West Feliciana Parish Schl Bd November 2014 - Present
Alcorn State University August 2009 - October 2014
Global Tel*Link May 2008 - August 2009
Skills
Higher Education, Teaching, Public Speaking, Community Outreach, Student Affairs, Research, Program Development, Staff Development, Student Development, Event Planning, Tutoring, PowerPoint, Leadership Development, Volunteer Management, Microsoft Office, Leadership, Training, Program Evaluation, Student Engagement, Student Leadership, Conflict Resolution, Social Networking
Education
Alcorn State University 2003 — 2008
Bachelor of Science (B.S.), Biology, General
Global Tel*Link July 2013 - Present
Skills
Enterprise Software, CRM, Management, Solution Selling, SaaS, Sales Management, Account Management, New Business Development, Business Development, Direct Sales, Sales, Salesforce.com, Strategic Partnerships, Product Management, Contract Negotiation, Cloud Computing, B2B, Managed Services, Negotiation, Team Building, Selling, Advertising, Telecommunications, Lead Generation, Sales Operations, Strategy, Cold Calling, Marketing, Leadership, Professional Services, Sales Process
Education
California State University-Fresno
California State University
Global Tel*Link June 2015 - Present
CPSI August 2013 - June 2015
CPSI September 2011 - August 2013
Autry Greer & Sons January 2011 - September 2011
Skills
Computer Hardware, Troubleshooting, Linux, Linux Server, Windows, Operating Systems, Technical Support, Windows 7, Help Desk Support, Hardware, HTML, Apache, PACS, PowerPoint, Software Documentation
Education
Auburn University 2005 — 2009
Bachelor of Electrical Engineering, Computer Option, Computer Engineering, 3.29 / 4.0
UTi Worldwide March 2014 - Present
Global Tel Link June 2008 - October 2013
Global Tel*Link June 2008 - October 2013
Surline and Associates November 1997 - April 2004
Skills
Call Centers, Telecommunications, Troubleshooting, Telephony, VoIP, Customer Service, Team Leadership, Windows, Microsoft Office, Software Documentation, Training, Team Building, Customer Satisfaction, Networking, Management
Education
Colorado Technical University 2012 — 2014
Bachelor of Science Healh Care Admin
Universsity of South Alabama 1988 — 1990
Elementary Education and Teaching
Global Tel*Link April 2015 - Present
Wireless Zone - Verizon Wireless Premium Retailer May 2014 - April 2015
Wireless Zone - Verizon Wireless Premium Retailer November 2013 - April 2015
Wireless Zone - Verizon Wireless Premium Retailer August 2013 - November 2013
United States Marine Corps August 2006 - May 2013
Skills
Sales, Sales Management, Leadership, Microsoft Office, Military, Team Leadership, Training, Team Building, Microsoft Excel, PowerPoint, Public Speaking, Management, Social Media, Customer Service, Time Management
Education
Penn State University 2009 — 2013
Bachelor of Arts (B.A.), Political Science
Penn State University
Endurance International Group December 2014 - Present
Global Tel*Link September 2014 - December 2014
I.T. Works August 2012 - September 2014
Insource Technology September 2011 - August 2012
Belhaven College June 2010 - June 2011
NSC Global 2011 - 2011
NSC Global 2011 - 2011
Humphreys County School District 2007 - 2010
Hinds Community College 2006 - 2007
AT&T Wireless 2003 - 2006
Skills
Network Infrastructure, Cisco Technologies, VPN, Network Security, EIGRP, Firewalls, Switches, Routers, Cisco Routers, VLAN, TCP/IP, Network Design, Routing, QoS, Servers, BGP, Networking
Education
Jackson State University 1994 — 1999
Bachelor of Science (BS), Biology, General
Humphreys County School District 1990 — 1994
Global Tel*Link July 2015 - Present
Genband February 2014 - July 2015
Samsung Telecommunications America February 2012 - February 2014
Samsung Telecommunications America June 2011 - February 2012
Calyx Software April 2011 - June 2011
3S Network Inc. June 2010 - August 2010
Bharati VidyaPeeth University August 2006 - June 2008
Kilburn industries June 2006 - August 2006
Skills
Troubleshooting, Wireless, GSM, Routers, Windows, Networking, Pspice, Computer Hardware, Testing, 4G, TCP/IP, CDMA, 3G, LTE, Electrical Engineering, Hardware, Electronics, RF, Technical Support, UMTS, Anritsu Cell Master, CDMA BTS, LTE eNB, BSC / RNC, IP-BSC, RAS, EPC, Pico Cells, LTE Advanced, eFemto cells, RAN, IP, Telecommunications, RF Engineering, SIP
Education
The University of Texas at Arlington 2008 — 2010
MS-EE, VLSI Communications and MEMS
Bharati Vidyapeeth 2004 — 2008
BE, Electronics
Global Tel*Link July 2013 - Present
University of South Alabama Medical Center July 2011 - July 2013
Research Strategies July 2005 - July 2011
Skills
VB6, VB.NET, C++, Microsoft SQL Server, Database Design, Visual Studio, ASP, Databases, ASP.NET, T-SQL, .NET, C#, SQL, XML, Crystal Reports, Agile Methodologies, Software Design, Web Applications, Software Engineering, Software Development, Oracle
Education
University of South Alabama 2011 — 2015
Master of Science (MS), Computer and Information Sciences
University of South Alabama 2007 — 2011
Bachelor of Science (BS), Computer and Information Sciences
Global Tel*Link August 2014 - Present
Loop1 Systems April 2013 - July 2014
Loop1 Systems December 2009 - April 2013
Sigma Solutions, Inc. August 2008 - December 2009
SolarWinds February 2008 - August 2008
Solarwinds February 2007 - February 2008
American Academy of Excellence February 1998 - January 2007
National Bankcard Systems 2000 - 2001
Travis County District Attorney 2000 - 2000
Skills
Servers, Network Administration, Windows Server, Networking, Solarwinds, Enterprise Software, Cloud Computing, Network Architecture, Wireless Networking, Solution Selling, Hardware, Virtualization, Microsoft SQL Server, Cisco Technologies, Cisco IOS, Cisco Routers, CCNA, Troubleshooting, TCP/IP, SaaS, Routers, Disaster Recovery, Network Security, Switches, Data Center, SAN, System Administration, WAN, VPN, Application Monitoring, Microsoft Technologies, VMware ESX, Citrix, Network Engineering, DNS, Software Installation, Network Monitoring Tools, LAN-WAN, DHCP, Routing, IT Management, Project Management, Powershell, Perl, Linux, CentOS, Process Automation
Education
Texas State University 1993 — 1998
Physics Major, Solid State Physics/Semiconductor Manufacturing/Math/Chemistry
EHS 1989 — 1991
New Pig September 2014 - Present
Global Tel*Link December 2011 - September 2014
MountainTop Technologies May 2007 - October 2010
Engraved Laser Memories, Inc September 2006 - May 2007
Mainline Newspapers February 2006 - September 2006
Skills
Dreamweaver, Flash, Photoshop, Illustrator, Graphics, InDesign, Layout, Graphic Design, Adobe Fireworks, User Interface Design, Posters, Brochures, Adobe Creative Suite, Flash Animation, ActionScript, Web Design, JavaScript, CSS, Direct Mail, QuarkXPress, User Experience, Art Direction, Vector Illustration, Art, Corporate Identity, Logo Design, E-Learning, 3D, Multimedia, Video, Typography, Storyboarding, Illustration, Adobe Scene7, IBM Websphere Commerce, Hybris, Confluence, JIRA, HTML
Education
Art Institute of Pittsburgh 2003 — 2005
Bachelors, Graphic Design
Pennsylvania College of Technology 2000 — 2003
Associates of Applied Arts, Graphic Design
Global Tel*Link Manager of Provisioning, Local Network Services IndianapolisAT&T Local Network Services
Skills
Telecommunications, VoIP, Telephony
Education
University of Indianapolis 1979 — 1983
Business/Economics
Thomas Edison State College
Business Management
Global Tel*Link June 2009 - Present
Skills
SEO, Salesforce.com, HTML, Competitive Analysis, Industry Analysis, Online Marketing, Social Media, Web Development, Market Research, Search Engine..., Social Media Marketing, Building Relationships, Marketing, Web Applications, Databases, Microsoft Office, Software Documentation, Project Management, Advertising, Team Leadership, Program Management, Analytics, Management, Product Marketing, Online Advertising, Sales, Integration, Strategic Partnerships, Budgets, CRM, Business Development, Product Management, Account Management
Education
St. Francis University 2002 — 2006
B.S., Management Information Systems
BMHS 1998 — 2002
Corporate Facility Services January 2015 - Present
Corporate Facility Services July 2014 - January 2015
Abington Reldan Metals December 2013 - April 2014
STARR RESTAURANTS 2010 - April 2013
STARR RESTAURANTS 2010 - 2011
STARR RESTAURANTS 2010 - 2011
Mid-Atlantic Consultants LLC 2010 - 2011
Global Tel*Link 2010 - 2011
Palmer Museum of Art - Pennsylvania State University 2007 - 2009
Stir It Up - Coffee House 2004 - 2008
Skills
Facebook, Event Management, Customer Service, Hospitality, Marketing, Training, Microsoft Word, Microsoft Excel, Restaurants, Management, Sales, Process Scheduler, Administrative..., Restaurant Management, Menu Development, Event Planning, Food & Beverage, Social Networking, Food, Catering, Microsoft Office, Social Media
Education
Pennsylvania State University - University Park 2006 — 2010
Bachelor of Arts (B.A.), Art History
Penn State University
Global Tel*Link October 2012 - Present
Rogers State University January 2012 - Present
AMS-TAOS September 2008 - August 2012
APMEX Inc 2007 - 2008
Northcare 2002 - 2006
Skills
RedHat, Network Design, Cisco Technologies, Linux deployment and..., System Administration, Network Administration, Red Hat Linux, Data Center, Network Protocols, Information Security, SharePoint, Windows Server, Active Directory, Linux, MCSA, Network + Certified, Mac OS X Server, OS X, MCDBA, Mac OS X, VPN, Troubleshooting, Red Hat Kickstart..., Microsoft Exchange, Networking, Servers, Information Technology, VMware, Cisco IOS, Firewalls, Virtualization, Routers, Switches, Windows XP, Computer Security, Routing, Network Security, Unix, Operating Systems, Infrastructure, Network Engineering, Telecommunications, Leadership, Computer Network..., TCP/IP, Integration, Security, Disaster Recovery
Education
Texas Southern University 2015 — 2016
Cyber-Security, Masters Level Certification in Cyber-Security
Boston University 2007 — 2010
Masters of Science, Masters Computer Information Systems
Rogers State University 2004 — 2006
Bachelors of Sciene, Information Technology
Rogers State University 2002 — 2004
Associates Degree, Computer Science
Global Tel*Link October 2014 - Present
Sheetz April 2013 - October 2014
Sheetz October 2012 - April 2013
Sheetz August 2011 - October 2012
Kohl's Department Stores August 2007 - January 2010
Skills
Leadership Development, Customer Service, Talent Management, Time Management, Inventory Management, Recruiting, Talent Acquisition, Training, Performance Management, PeopleSoft, PowerPoint, Microsoft Office, Microsoft Word, Organizational..., Outlook, People Skills, Microsoft Excel, Learning Management..., System Implementations, Applicant Tracking..., Learning Management, Software Documentation
Education
Mount Aloysius College 2001 — 2005
Bachelor of Arts (BA), Criminal Justice and Corrections
Management Science Associates, Inc. January 2012 - May 2012
Global Tel*Link February 2011 - January 2012
Infosys January 2007 - December 2007
Skills
SQL, Java, CSS, HP QTP, Eclipse, C++, Rational Rose..., Oracle Applications, Microsoft Office, PowerPoint, Microsoft Excel, HTML Scripting, Customer Service, Microsoft Word, Oracle, PL/SQL, SDLC, Manual Testing
Education
Lawrence Technological University 2013 — 2017
Master of Business Administration (M.B.A.), Information Technology, 3.56 /4.00
Bradley University 2009 — 2011
Master of Science (M.S.), Computer Information Systems, 3.81 / 4.00
Barkatullah Vishwavidyalaya 2002 — 2006
Bachelor's degree, Information Technology, 3.50 / 4.00
Evonik November 2011 - Present
Callis Communications February 2010 - July 2011
Targeted Technologies June 2005 - February 2010
Global Tel*Link September 2001 - May 2005
Global Tel*Link October 1999 - September 2001
Global Tel*Link September 1994 - October 1999
American Mining Insurance Company 1991 - 1992
Skills
.NET, C++, VoIP, Cisco, C#, Java, Asterisk, SQL Server, Linux, Windows, Cisco Technologies, Microsoft SQL Server, Networking, Software Development, Software Engineering, Testing, Apache, Databases, Visio, Active Directory, TCP/IP, SIP, Telephony, IP, Network Administration, Troubleshooting, Switches, Servers, DNS, VPN, Wireless, Routers, Firewalls, Routing, DHCP, Data Center, QoS, Windows 7, Windows XP, Software Installation, Microsoft Exchange, Cloud Computing, CCNA, Network Security, SDLC, Virtualization, Wireless Networking, Programming, Software Project..., Windows Server
Education
University of South Alabama 2012 — 2016
Physics
University of Alabama 1991 — 1992
Computer Science
Birmingham-Southern College 1988 — 1992
Bachelor of Arts, Political Science
Spring Hill College 1987 — 1988
Global Tel*Link May 2012 - Present
Global Tel*Link June 2010 - May 2012
DSI-ITI, LLC July 2004 - June 2010
Skills
User Interface Design, Requirements Gathering, Axure, Usability Testing, Business Analysis, Software Documentation, Rapid Prototyping, Requirements Analysis, Requirements..., Adobe Creative Suite, Functional..., Functional Design, User-centered Design, Project Management, SQL, Microsoft SQL Server, Adobe Fireworks, Visio, Web Applications, Databases
Education
Indiana University of Pennsylvania 1999 — 2004
B.S., Management Information Systems
Agero, Inc. August 2012 - Present
Global Tel*Link February 2011 - August 2012
ModisIT @ T-Systems North America March 2007 - October 2010
Integrated Trade Systems. Inc January 2001 - January 2007
Bridge, Inc January 2000 - January 2001
Comfort Supply, Inc January 1998 - January 2000
Sterling Electronics, Inc January 1989 - January 1998
Education
SMU School of Engineering
and Applied Science
Computer Learning Center
The University of Texas at San Antonio
Global Tel*Link December 2012 - Present
Professional Staffing Solutions, LLC November 2011 - December 2012
Northrop Grumman Information Systems October 2005 - November 2011
Northrop Grumman October 2005 - November 2011
DRS Laurel Technologies August 2005 - October 2005
Skills
XML, C#, UML, jQuery, Swing, SQL, JavaScript, Java, HTML, MySQL, Windows, SQL Server, Eclipse, PL/SQL, C++
Education
University of Pittsburgh 2000 — 2005
BS, Computer Engineering
University of Pittsburgh 2000 — 2005
BS, Computer Engineering
Global Tel*Link May 2010 - Present
Independant Consultant August 2008 - Present
Independant Consultant November 2008 - February 2009
TerreStar Networks March 2007 - July 2008
SunRocket April 2004 - March 2007
Xpedite July 2002 - April 2004
COLT Telecom May 2000 - July 2002
COLT Telecommunications 2000 - 2002
Bell Atlantic 1976 - 2000
Verizon 1976 - 2000
Skills
VoIP, Telecommunications, Video Conferencing, Vendor Management, Wireless, IP, Network Design, Product Management, Data Center, ITIL, Networking, Managed Services, Wireless Networking, Mobile Devices, Program Management, Telephony, Network Engineering, Solution Selling, Management, Strategy, Strategic Partnerships, Unified Communications, Security, Cloud Computing, Professional Services, Leadership, SIP, Virtualization
Education
Lehigh University - College of Business and Economics 1969 — 1973
BS, Bus & Eco
Lehigh University
Chevron January 2014 - Present
Chevron June 2006 - December 2013
Global Tel*Link 2003 - 2006
Mentor Graphics 1999 - 2001
QMS 1994 - 1998
Compaq 1987 - 1993
Texas Instruments 1982 - 1987
Skills
Petroleum, Management, Engineering, Linux, Process Scheduler, Analysis, Refinery, Project Control, Process Improvement, Energy, Procurement, Oil/Gas, Program Management, Testing, Software Development, Manufacturing, Project Management, Team Leadership, Project Planning, Onshore, Troubleshooting, Engineering Management, Upstream, Gas, Product Management, Process Engineering, Primavera P6, WBS, Petrochemical, Software Project...
Education
University of Houston 1976 — 1982
BSEE, Electrical Engineering
Global Tel*Link September 2013 - Present
Global Tel*Link April 2011 - Present
DSI/ITI, LLC January 2008 - April 2011
Blue Mountain Quality Resources January 2005 - December 2007
Skills
Software Documentation, Axure, Web Applications, Integration, Web Design, MS Project, Microsoft SQL Server, Adobe Fireworks, Business Analysis, SharePoint, Team Leadership, Software Development, Virtual Teams, Management, Agile Methodologies, Fireworks, Documentation, Problem Solving, Communication, Analysis, Visio, CRM, Requirements Analysis, Project Management, Testing, Software Project..., Troubleshooting, Quality Assurance, Agile Project Management, Telecommunications, Proposal Writing, Software Design, User Experience, Mobile Applications, Technical Documentation, Enterprise Software, Training, Customer Service, Customer Support, Business Process..., Databases
Education
Shippensburg University of Pennsylvania 2001 — 2004
Bachelor of Arts, Communication/Journalism, Minor in English
Global Tel*Link October 2005 - Present
Skills
Visual Studio, .NET, C#, SQL, Integration, Project Management, Microsoft SQL Server, Agile Methodologies, Software Development, ASP.NET, VB.NET, Linux, Entity Framework, JavaScript, T-SQL, MS SQL, Telerik Controls, Web Service Development, Network Management..., Information Technology, WCF, Unit Testing, Telerik Web Controls, Visual Studio Team..., Open Access ORM, Web Application Design, jQuery, Jquery UI, Classic ASP, CompTIA Network+..., Microsoft MCP, Cisco CCNA Certified, CompTIA A+ Certification, Perl, Java
Education
Western Governors University 2013 — 2015
Bachelor of Science Information Technology—Software, Computer Software Engineering
Northwest Florida State College 2004 — 2006
Associate of Science (A.S.) Computer Engineering, GPA 3.66
Global Tel*Link July 2013 - Present
XTO Energy May 2012 - May 2013
External Consultant at Lufthansa Systems June 2011 - May 2012
GameStop October 2010 - January 2011
RealPage, Inc. May 2008 - July 2010
KDN and Associates July 2006 - May 2008
Independent Propane November 2005 - July 2006
Skills
Data Center, Databases, Troubleshooting, Microsoft SQL Server, Active Directory, Servers, VPN, Security, Networking, Cisco IOS, Windows, SQL, Management, IT Operations, CCNA, Software Installation
Education
Tarrant County College 2007 — 2009
Cisco Networking Academy, CCNA
Global Tel*Link Business AnalystGlobal Tel*LinkAugust 2015 - Present
Penn State University November 2009 - August 2015
RBA Professional Data Systems January 2009 - November 2009
AccuWeather June 2007 - October 2008
AccuWeather June 2006 - July 2008
AccuWeather January 2000 - June 2006
AccuWeather June 1998 - January 2000
Skills
Troubleshooting, Project Management, Team Leadership, Testing, Technical Support, CRM, Product Development, Strategy, Databases, Sales, Active Directory, OS X, Information Technology, Usability Testing, System Administration, Help Desk Support, Mobile Applications, Windows, Linux, Networking, Management, Hardware, Computer Hardware, Servers
Education
Penn State University 2010 — 2015
Associate of Science (A.S.), Information Technology, 3.6
Capella University 2008 — 2012
BS, Information Technology, Project Managment
International Institute for Learning 2008 — 2008
Certificate, Project Management Fundamentals for IT Professionals
Computer Learning Network 1996 — 1997
Diploma, Personal Computer Operation and Repair
Cambria Heights 1990 — 1994
Diploma
Carney, Inc. November 2014 - Present
SAIC April 2014 - November 2014
SAIC September 2012 - April 2014
Hargrove & Associates, Inc. November 2011 - September 2012
Honeywell March 2008 - November 2011
Global Tel*Link January 2005 - March 2008
Global Tel*Link October 1999 - January 2005
State of Florida October 1997 - October 1999
Skills
Instructional Design, Instructional Writing, Camtasia, Captivate, Authorware, Breeze, PageMaker, Train the trainer, Learning Management, Adult Education, Train the Trainer, Employee Training, Adobe Connect, Pagemaker, Training, Leadership, Program Management, Project Management, Instructor-led Training, Blended Learning, Management, Software Documentation, Learning Management..., Process Improvement, Microsoft Office
Education
University of West Florida 2009 — 2010
Master of Education, Instructional Technology: Performance Improvement
University of South Alabama 1993 — 1997
B.S, Rec. Therapy
HS
Global Tel*Link October 2004 - Present
Skills
Telecommunications, Account Management, Telephony, Solution Selling, Unified Communications, Salesforce.com, Strategic Partnerships
Education
University of Pittsburgh 1972 — 1976
Bachelor of Arts (B.A.), Economics
Global Tel*Link March 2013 - Present
St. Francis University January 2011 - Present
Delta Health Technologies October 1985 - September 2012
Penn State University Altoona Campus January 2010 - May 2010
Skills
Leadership, Customer Service, Program Management, Teaching, Staff Development, Distance Learning, Instructional Design, Microsoft Office, Project Management, Human Resource..., Management, Strategic Leadership, Project Planning
Education
St. Francis University 2004 — 2006
MBA, Business/Management
Indiana University of Pennsylvania 1980 — 1983
BS, Accounting, Economics
Global Tel*Link July 2006 - Present
MCI August 1994 - July 2006
E-Systems January 1982 - July 1993
Skills
Telecommunications, Telephony, SQL, Software Development, Contract Management, Requirements Analysis, SDLC, Business Intelligence, Software Project..., Process Improvement, Visio, Data Warehousing, Program Management, Integration, Web Services, Linux, Business Objects, Oracle, Microsoft SQL Server, MySQL, Linux System..., Microsoft Office, Data Integration, Data Analysis, Database Administration
Education
Florida Institute of Technology 1985 — 1988
Master of Science, Systems Management
University of South Florida 1976 — 1981
Bachelor of Arts, Management
charlotte high school 1974 — 1976
High School Graduate
Global Tel*Link April 2007 - Present
Global Tel*Link April 2000 - April 2007
Global Tel*Link September 1999 - April 2000
Schlumberger - Automated Test Equipment (semiconductor) July 1998 - September 1999
Schlumberger - Automated Test Equipment (semiconductor) October 1994 - July 1998
Skills
Corporate Benefits, Multi-state Payroll, Full-cycle Recruiting, M&A due diligence, Benefits Administration, Corporate Relocation, SDLC, Performance Management, Employee Benefits, Due Diligence, Immigration Law, Interviews, Onboarding, Human Resources, Telecommunications, Multi-State Sales Tax, Recruiting, Succession Planning, Team Building, Integration, New Hire Orientations, Sales, Mergers & Acquisitions, Management, Training
Education
San Francisco State University
Marketing
Global Tel*Link 2006 - Present
Mid-States Services, Inc 2003 - 2006
Keefe Commissary Network 2000 - 2003
Skills
Public Speaking, Customer Service, Strategic Planning, Project Management, Business Development, Contract Negotiation, Team Building, Management, Negotiation, Training, Budgets, Public Safety, Sales Management, Marketing, Operations Management, CRM, Sales, New Business Development, Microsoft Office, Microsoft Excel, Business Planning, Leadership, Telecommunications, Process Improvement, Sales Operations, Account Management, Team Leadership, Software Documentation, Strategic Partnerships, Salesforce.com, Time Management, Customer Satisfaction, Customer Retention, Solution Selling, Call Centers, Networking, Program Management, Forecasting, Project Planning, Product Management
Education
Texas A&M University-Commerce
Bachelors, Business Administration
Young America November 2014 - Present
Global Tel*Link August 2014 - November 2014
Renovo Software Inc. December 2011 - July 2014
Global Tel*Link July 2010 - December 2011
DSI/ITI September 2006 - June 2010
Integrator.com 2002 - 2006
Eaton 2000 - 2002
Viking Electric Supply 1998 - 2000
AmClyde 1996 - 1998
MarquipWardUnited June 1995 - June 1996
Skills
Business Strategy, Business Analysis, Business Planning, Sales, Sales Management, Salesforce.com, Sales Presentations, Direct Sales, Client Counseling, Strategic Partnerships, Strategic Planning, Solution Selling, Training, Account Management, Leadership, Telecommunications, SaaS, Business Development, SQL
Education
Michigan Technological University 1988 — 1994
BSEE, Computer Engineering
Stillwater Senior High 1986 — 1988
Global Tel*Link July 2012 - Present
XLDent / Professional Economics Bureau March 2012 - June 2012
PenRad Technologies, Inc September 2004 - October 2011
Skills
Testing, Software Documentation, Cloud Computing, SQL, Databases, Computer Software..., Training, Training Delivery, Project Management, Technical Support, Servers, Salesforce.com
Education
Dunwoody College of Technology 2001 — 2002
IT Diploma, Arts, 3.5
Anoka Ramsey Community College 1987 — 1989
Associate of Arts (A.A.), 3
Global Tel*Link December 2013 - Present
NTT DATA Americas July 2013 - December 2013
Grane Healthcare July 2010 - July 2013
Management Science Associates October 2009 - September 2010
SmartOps June 2009 - October 2009
UPMC February 2008 - June 2009
Guilford Mills January 2007 - February 2008
M&T Bank February 2006 - January 2007
Digital Solutions Incorporated May 2000 - February 2006
Sheetz Inc. May 1993 - May 2000
Skills
Oracle, Microsoft SQL Server, Software Development, SDLC, T-SQL, Unix, Databases, Requirements Analysis, Project Management, SQL, Web Applications, Disaster Recovery, Software Documentation, Process Improvement, Integration, Testing, Visual Basic, Linux, PL/SQL, SharePoint, JavaScript, Visio, Information Technology
Education
University of Maryland University College 2000 — 2004
Bachelor of Science (B.S.), Computer Management and Information Science
Global Tel*Link June 2002 - Present
Aspen Marketing October 2001 - October 2002
IKON Technology Services 1997 - 2001
Skills
Visual Studio, .NET, Visual Basic, Microsoft SQL Server, Web Services, Telecommunications, IIS, SQL, Management, XML, Microsoft Office, Software Project..., Software Development, Software Engineering, Software Design, Software Documentation, Integration, Troubleshooting
Education
Florida Metropolitan University 1995 — 1997
AS, Computer Science
Global Tel*Link August 2011 - Present
Crowne Health Care August 2008 - October 2010
Mitchell 2005 - 2008
Long's 2000 - 2005
Skills
Art, Craft, Jewelry Design, Handmade Jewelry, Painting, Jewelry, Fine Art, Drawing, Photoshop, Microsoft Office, Photography, Microsoft Excel, Microsoft Word, Contemporary Art, Customer Service, Visual Arts, PowerPoint, Social Media, Sculpture, Illustrator
Education
University of South Alabama 1996 — 2000
University of Alabama at Birmingham 1995 — 1997
Mobile Christian 1991 — 1995
Global Tel*Link June 2002 - Present
Minolta QMS March 2000 - April 2002
Accelerated Technology April 1999 - April 2000
Skills
Embedded Systems, Testing, Windows, Linux, Software Development, Programming, XML, Code, MySQL, Computer Science, C#, Databases, Requirements Analysis, SQL Server, Debugging, Software Engineering, Unix, SQL, OOP, Algorithms, .NET, VB.NET, ASP.NET, Web Services, Multithreading, Visual Studio, Object Oriented Design, Design Patterns, Visual Basic, SOAP, VSS, Unit Testing, Software Design, WCF, TFS, Database Design, T-SQL, Integration, Windows Services, WCF Services, Microsoft SQL Server
Education
University of South Alabama 1996 — 1999
BS, Computer Science
Global Tel*Link August 2014 - Present
Apollo Group April 2010 - May 2012
Black Box Network Services February 2008 - February 2010
Advanced Radio Telecom 1998 - 2001
Motorola 1987 - 1998
Skills
Telecommunications, Operations Management, Vendor Management, Troubleshooting, IT Management, Management, WAN, Networking, Data Center, Information Technology, Sales, IT Operations, Cisco Technologies, VoIP, Call Centers, Telephony
Education
University of Phoenix
BS, Business Administration
Global Tel*Link January 2012 - Present
Coxreels February 2010 - December 2010
Casa Grande Unified High School June 2007 - July 2009
Best Western International Inc 2000 - 2004
Skills
Management, Online Marketing, Marketing, Advertising, Leadership, Training, Customer Service, Business Analysis, Microsoft Office
Education
University of Phoenix 2004 — 2005
Master, Education and Training
California University of Pennsylvania 1993 — 1999
BA, Communications / Public Relations
Global Tel*Link October 2012 - Present
Education
Loyola University New Orleans 2001 — 2005
Bachelor of Science
Global Tel*Link May 1995 - Present
Skills
Product Management, Customer Service, Networking, Business Strategy, Vendor Management, Product Development, Leadership, Management, Wireless, Team Building
Education
Rochester Institute of Technology
Bachelor of Applied Science (BASc), Operations Research
University of Rochester - William E. Simon Graduate School of Business Administration (CH)
Master of Business Administration (MBA), Economics and Marketing
VMware July 2015 - Present
VMware October 2013 - Present
VMware October 2012 - November 2013
Global Tel*Link August 2010 - October 2012
Waterfront Rescue Mission October 2007 - July 2010
Skills
Telephony, Linux, Telecommunications, VoIP, Troubleshooting, SQL, Windows Server, Windows, Java, Unix, VMware ESX, Computer Hardware, Network Administration, Active Directory, VMware Infrastructure, VMware, Call Center, Virtualization, Wireless Networking, Networking, Servers, Cloud Computing, TCP/IP, Switches, Routers, Technical Support, DNS, Call Centers, General Awesomeness, Backup Solutions, Network Design
Education
University of South Alabama 1989 — 1994
Bachelor's degree
The Johns Hopkins University
Master's degree - 2 years of advanced Master level study in Music
Global Tel*Link June 2005 - Present
AT&T Local Network Services November 1999 - June 2005
Skills
Telecommunications
Education
Thomas Edison State College
English
University of Indianapolis
Economics and Business
Progressive Solution LLC January 2013 - Present
California Seed and Plants Lab November 2012 - Present
Global Strategic Management Institute November 2012 - Present
csplabs 2009 - 2014
Heavy Advertising November 2012 - March 2013
Global Tel*Link August 2007 - October 2012
UPL 2008 - 2009
MCI/Verizon Business/Verizon October 1996 - July 2007
Skills
Microsoft SQL Server, ASP.NET, VB.NET, SQL, .NET, C#, XML, JavaScript, Software Development, HTML, Visual Studio, Visual Basic, PL/SQL, Requirements Analysis, Web Services
Education
Annamalai University 1991 — 1994
Master's degree, Computer Application
Bharathidasan University 1990 — 1991
Master's degree, Mathematics
Bharathidasan University 1986 — 1989
Bachelor's degree, Mathematics
Global Tel*Link May 2012 - Present
Graybar Electric September 2010 - December 2011
Super Warehouse GOV May 2006 - November 2009
ABM Federal Sales July 1994 - April 2006
Skills
Account Management, Sales
Education
Lindenwood University
MBA, Marketing
Northeast Missouri State University
Bachelor of Science, Business Adminstration
Kambrian Corporation October 2012 - Present
Global Tel*Link June 2001 - Present
Sears Holdings Corporation April 1999 - May 2001
Wellborn Cabinet Inc. June 1997 - April 1999
BellSouth & NBC News March 1997 - June 1997
Skills
VoIP, Telecommunications, Telephony, Troubleshooting, Fiber Optics, IP, Switches, Routers, LAN-WAN, Computer Network..., WAN, Wireless Networking, Network Design, Software Installation, Cisco Technologies, Wireless, Routing, VPN, TCP/IP, Network Engineering, Network Administration, Networking, Cabling, Computer Hardware, Technical Support, Network Architecture, Servers, Ethernet, T1, Optical Fiber, DHCP, DSL, Broadband, Virtualization, Testing, Help Desk Support, Integration, Electronics, Motor Control, PLC Ladder Logic, NAS, Maintenance & Repair, Plant Maintenance, Cable Management, Cat5e, Project Coordination, Board Level, Team Management, VLAN, Field Operations
Education
Central Alabama Community College 1996 — 1999
Associate of Science (A.S.), Electrical and Electronics Engineering, 3.75
Global Tel*Link October 2002 - Present
Coyote Computers May 2001 - August 2002
Education
University of South Alabama 2001 — 2006
Bachelor, Computer Science
GateHouse Media April 2012 - Present
Leonard J Chabert Medical Center September 2011 - April 2012
The Courier / Daily Comet April 2010 - September 2011
The Courier/Daily Comet October 2007 - April 2010
Pinnacle Computer Services, Inc March 2006 - October 2007
OnForce.Com August 2004 - March 2006
Trademark Specialties May 2002 - March 2006
Faith Trailer Court April 1999 - July 1999
Global Tel*Link September 1998 - January 1999
Computel, L.L.C August 1996 - May 1998
Skills
Windows Server, Windows, Mac OS X, Active Directory, System Administration, Printers, Network Administration, Software Installation, Avaya, Technical Support, OS X, Group Policy, Network Security, Operating Systems, Networking, Information Technology, Linux, Disaster Recovery, XP, Citrix, DNS, Troubleshooting, VMware, DHCP, Servers, Windows 7, Cisco Technologies, Virtualization, VPN, IT Management, Software Documentation, Data Center, Security, Microsoft Exchange, SharePoint, Blackberry Enterprise..., Visio, IT Operations, VMware ESX, Firewalls, SAN, Cisco IOS, IIS, Routers, Wireless Networking, Windows XP, Management, Microsoft Office
Education
Florida Institute of Technology 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.5
Peirce College 2004 — 2007
BS, Information Technology - Networking, 3.733
Gulf Coast Academy High School 1986 — 1989
HS Diploma, General Studies
Global Tel*Link June 2005 - Present
AT&T Corp.; AT&T Communications; AT&T Technologies September 1987 - May 2005
Bell Laboratories September 1980 - July 1987
Skills
Linux, Unix, Software Development, Shell Scripting, Microsoft SQL Server, Oracle, Windows, HP-UX, Database Design, C, Networking
Education
Illinois Institute of Technology 1983 — 1985
MS
Indiana State University 1976 — 1980
BS
EarthLink June 2015 - Present
Worldpay February 2015 - June 2015
EarthLink Business April 2013 - January 2015
Ascension Health October 2010 - March 2013
Global Tel*Link July 2008 - September 2010
Universal American March 2008 - June 2008
Universal American June 2007 - February 2008
Title I of Escambia County School District August 2005 - May 2007
Skills
Switches, CCNA, Routers, Cisco Technologies, Troubleshooting, VPN, Wireless Networking, Windows Server, Network Administration, Cisco IOS, Cisco ASA, Cisco IPS, Aruba Wireless, IPSec, Firewalls, Wireshark, Riverbed, ASA, Security, Networking, Data Center, Web Application Firewall, Network Security
Education
Pensacola Junior College 2006 — 2010
AAS, Computer Information Technology
Global Tel*Link June 2005 - Present
Education
Indiana University Bloomington 1971 — 1975
Bachelor of Science (BS), Elementary Education and Teaching, 5th & 6 grades
Delta Health Technologies August 2000 - Present
Global Tel*Link May 2013 - August 2013
The Meadows Original Frozen Custard 1998 - 2001
Jethros 1996 - 1998
Skills
SQL, Microsoft SQL Server, Windows, HTML, Databases, Troubleshooting, Software Documentation, Windows Server, Operating Systems, Testing, Microsoft Office, Software Quality..., Servers
Education
Greater Altoona Career & Technology Center 1999 — 2000
Certificate, Computer Software and Hardware
Indiana University of Culinary Arts 1995 — 1996
Certificate, Cooking and Related Culinary Arts, General
Hollidaysburg Area High School
High School Diploma, Academic
Global Tel*Link June 2010 - Present
Skills
Cisco Technologies, Telecommunications, Switches, IP, VoIP, Network Design, ITIL, Data Center, Routers, WAN, Troubleshooting, Network Administration, Routing, Windows Server, Active Directory, Computer Network..., Firewalls, VPN, Network Security, LAN-WAN, DHCP
Education
University of Phoenix 2008 — 2010
Master of Information Systems, Management Information Systems and Services, 3.5
DeVry University 2002 — 2005
Bachelor of Science (B.S.), Communications and Network Management, 3.5
Dee's Proposal Solutions February 2012 - Present
Global Tel*Link August 2011 - August 2011
Value Added Communications June 2009 - July 2011
FSH Communications August 2004 - June 2009
Qwest June 1998 - July 2004
Skills
Process Improvement, Account Management, Telecommunications, RFP, Business Development, Proposal Management, Contract Management, Financial Analysis, Strategic Planning, Project Management, Customer Satisfaction, Budgets, Coaching, Contract Negotiation, Customer Service, Leadership, Project Planning, Proposal Writing, Sales Operations, Strategy
Education
The University of Texas at Austin 1990 — 1995
BA, Economics
Global Tel*Link December 2012 - Present
MountainTop Technologies 2004 - 2010
Crown American 1999 - 2004
Crown American December 1988 - May 1999
Indiana Printing and Publishing June 1986 - December 1988
Skills
Captivate, Graphic Design, Flash, Dreamweaver, Instructional Design, InDesign, iMovie, Adobe Flash, Web Design and..., Microsoft Excel, MovieMaker, Adobe, Advertising and..., Technical Writing, User Experience Design, Multimedia, Adobe Creative Suite, Photoshop, E-Learning, Graphics, Web Design
Education
Indiana University of Pennsylvania 2010 — 2012
Masters, Adult Education & Communications Technology
Saint Francis University 1996 — 2000
Master of Business Administration (MBA)
Global Tel*Link January 2007 - Present
United States Marine Corps June 2002 - June 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
University of South Alabama 2008 — 2012
Bachelor of Science (BSc), Geology/Earth Science, General
VMware June 2014 - Present
Global Tel*Link September 1997 - June 2014
Skills
Telephony, XML, Wireless Networking, Wireless, VoIP, Visual Basic, Virtualization, VSS, Call Centers, IP, Linux, Microsoft SQL Server, Network Design, Networking, SIP Trunking, Switches, TCP/IP, Telecommunications, Troubleshooting, Unified Communications
Education
Remington College-Mobile Campus 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering
Bishop State Community College
Electromechanical Instrumentation and Maintenance Technologies/Technicians
Global Tel*Link November 2007 - Present
Education
Lyndon State College 2002 — 2006
Bachelor of Science (BS)
Global Tel*Link May 2014 - Present
SmartBase Solutions March 2007 - April 2014
Skills
Java, Software Quality..., SQL, Microsoft SQL Server, VMware, Tapestry, Selenium, Databases, Database Admin, Analytics, Database Marketing, Direct Marketing, Data Analysis, Microsoft Office, Business Intelligence, Digital Marketing, Project Management, Team Leadership, Marketing
Education
Hennepin Technical College
Global Tel*Link December 2014 - Present
Belmont United Methodist Church January 2008 - Present
Young Men’s Christian Association June 2004 - Present
East Conemaugh Police Department June 2013 - July 2015
Conemaugh Health System August 2013 - November 2014
Arbutus Park Retirement Community November 2003 - August 2013
Richland High School November 2006 - March 2011
Skills
Excellent customer..., Proficient in Microsoft..., Dispatching, Time Management, Employee Training, Cooking, Sanitation, Food Preparation, Culinary Skills, Food Service, Lifeguarding, Training, Microsoft Office, Leadership, Microsoft Excel
Education
American Public University System 2014 — 2016
Master of Business Administration (MBA)
Indiana University of Pennsylvania 2012 — 2012
Act 120; Act 235
Saint Francis University 2009 — 2011
Bachelors of Science Degree in Criminal Justice, Criminal Justice
Pennsylvania Highlands Community College 2007 — 2009
Associates of Applied Science in Criminal Justice, Criminal Justice
Global Tel*Link Catering AssistantPacific Lutheran UniversitySeptember 2011 - January 2014
Education
Pacific Lutheran University 2011 — 2013
Directing and Theatrical Production
Commonwealth of Pennsylvania November 2013 - May 2014
Global Tel*Link August 2011 - February 2012
H.H. Brown February 2008 - March 2009
Rotech Healthcare October 2006 - August 2007
Thompson's Intown Pharmacy August 1998 - May 2004
Skills
Customer Service, Customer Satisfaction, Data Entry, Medical Billing, Medical Terminology, Call Centers, Skilled Multi-tasker, Experienced Trainer, Security, Security Clearance, HIPAA, Buisness, Medical Assisting
Education
Penn State University 1998 — 2016
Bachelor of Science (B.S.), Psychology
Computer Learning Network 2006 — 2006
Certificate of Medical Assistiant, Medical Assistiant
Global Tel*Link 2015 - Present
Mecklenburg County Sheriff's Office July 1998 - July 2015
Mecklenburg County Sheriff's Office 2002 - 2004
South Hill Police Dept 1993 - 1998
Education
Sothside Virginia Community Colleg 1985 — 1985
Electronics
Virginia Commonwealth University 1977 — 1978
Louisburg College 1976 — 1977