Experience
WorldWide Tech Services   March 2002 - Present
WorldWide Tech Services   March 2002 - Present
Polaroid  June 2001 - March 2002
WorldWide Tech Services   March 1998 - April 2001
Dracut Appliance Center, Inc.   April 1996 - March 1998
Stuarts Department Store   August 1994 - September 1995

Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Call Centers, Coordination, Creativity, Creative Writing, Critical Thinking, Customer Satisfaction, Customer Experience, Data Entry, Employee Training, English, Work Ethic, Phone Etiquette, Hands-on Training, Customer Oriented, Cashiering, PowerPoint, People Skills, Corel Draw, Software Documentation, Help Desk Support

Education
Sullivan and Cogliano Training Center   1996 — 1997
Computer Training

Greater Lowell Technical School   1990 — 1994

Middlesex Community College
Liberal Arts

Experience
WorldWide Tech Services   February 2015 - Present
WorldWide Tech Services   January 2011 - Present
WorldWide Tech Services   November 2001 - Present
WorldWide Tech Services   November 1994 - January 2001

Skills
Microsoft Excel, Data Analysis, Data Warehousing, Database Design, Reporting & Analysis, Access Database, HTML, Photoshop, Dreamweaver, Video Editing, Microsoft Office 2007, SAP, PowerPoint, Microsoft Word, FTP, ODBC, MySQL, FrontPage, Macromedia, Cakewalk Sonar, Avaya, Logistics, Management, Human Resources, Access, Performance Management, Process Improvement, Customer Service, Troubleshooting, Team Leadership

Education
Cambridge College   2007 — 2010
Business Administration and Management, General

Lowell High School

Experience
Accelera Solutions  January 2015 - Present
Experis/Manpower Group  December 2014 - January 2015
Project Leadership Associates  June 2014 - November 2014
Collabera  November 2013 - June 2014
WorldWide Tech Services   March 2013 - September 2013
CDI Corporation  January 2013 - March 2013
LAN & PC Services   May 2011 - April 2012
Primary Caregiver  June 2006 - November 2011
SELF  February 1991 - April 2011
Verizon Wireless  September 2007 - April 2008

Skills
Account Management, Pre-sales, Enterprise Software, Staff Management, IT Service Management, ITIL, Solution Selling, Systems Management, Professional Services, Project Management, Virtualization, Solution Architecture, Product Management, Business Analysis, Enterprise Architecture, Windows Server, Business Development, Unix, Windows, Integration, Windows 7, Start-ups, SharePoint, Servers, Networking, VMware, Disaster Recovery, Active Directory, Technical Support, Microsoft Exchange, Operating Systems, TCP/IP, Hardware, Linux, Windows XP, Microsoft SQL Server, Network Administration, Agile Methodologies, Solaris, CRM, Testing, Software Installation, Telecommunications, Citrix, Information Technology, Management, VPN

Education
University of New Hampshire Law   1986 — 1989
Juris Doctor, Law

Rensselaer Polytechnic Institute   1982 — 1983
Uncompleted, Computer Science Masters program

Georgetown University   1978 — 1982
B.S.B.A, Finance

Rye Country Day School, Rye, NY   1965 — 1978
High School

Experience
Immunotec  June 2015 - Present
Double Flag PC   July 2011 - Present
Leetran (BOCC)   February 2008 - Present
FedEx Ground  March 2014 - July 2014
FedEx  November 2013 - July 2014
Alorica  September 2013 - October 2013
WorldWide Tech Services   February 2013 - July 2013
Rinker materials/preferred materials   April 2006 - February 2008
Ecolab  November 2005 - April 2006
United States Marine Corps  October 1996 - June 2005

Skills
Hardware Diagnostics, Office 2010, Software Installation, Linux, Active Directory, Troubleshooting, Windows 7, Windows, XP, Computer Hardware, Computer Repair, DHCP, Hardware, Technical Support, Network Administration, Networking, Windows Server, Operating Systems, Servers, Disaster Recovery, Printers, Wireless Networking, DNS, Windows Vista, A+ Certified, Microsoft Exchange, Security, Computer Security, Firewalls, Laptops, Leadership, Information Technology, Help Desk Support, Network Security, TCP/IP, Switches, VPN, Citrix, VMware, System Administration, Cisco Technologies, Cisco Routers, Databases, CCNA, Software Documentation, Ubuntu, Windows XP Pro, CompTIA A+ Certification, OS X, Virtualization

Education
Hodges University   2015 — 2016
Cybersecurity and Forensics, Computer and Information Sciences and Support Services

Southwest Florida College   2010 — 2012
AS, Computer Programming and Database Management

Immokalee high school   1993 — 1996

Experience
WorldWide Tech Services   March 2014 - Present
PimpMyPC   April 2013 - Present
Worldwide Tech Services   May 2013 - March 2014
Wal-Mart  November 2005 - April 2006
ProStaff  May 2005 - November 2005
CS Manufacturing  January 2004 - October 2004

Skills
Hardware, Solution Selling, Virtualization, Networking, Computer Hardware, Servers, Wireless Networking, Disaster Recovery, Cloud Computing, VMware, HP, Storage, Data Center, Information Technology, Network Security, XP, Windows 7, Operating Systems, Help Desk Support, Windows, Network Administration, Computer Repair, Windows Vista, Technical Support, Access, Computer Maintenance, Laptops, Routers, CompTIA, System Administration, Remote Desktop, Computer Security, Switches, LAN-WAN, CompTIA A+ Certification, Virus Removal, Antivirus, Troubleshooting, Printers, A+ Certified, Software Installation, Desktop Computers, Hardware Support, Hardware Installation, Dell Computers, Windows Server

Education
Career Quest Learning Centers Inc-Lansing   2012 — 2013
A+, .Net, Word, Access, MCTS, Information Technology

Mason Sr. High School   1979 — 1982
General Diploma, General Education and Electronics Technology

Experience
CompuCom  April 2014 - August 2015
WorldWide Tech Services   April 2012 - April 2014
Blue Cross Blue Shield of South Carolina  November 2011 - March 2012
CompuCom  May 2010 - November 2011
Dell  2005 - 2010

Skills
CompTIA A Certification, Call Centers, Active Directory, A Certified, Computer Repair, Computer Hardware, Windows XP, Help Desk Support, Dell Computers, Process Improvement, XP, Windows Server, Technical Support, Program Management, Team Building, Laptops, Troubleshooting, Windows 7, Windows, VMware, Hardware, Training, Operating Systems, Printers, Servers, CompTIA A+

Education
Kaplan University   2003 — 2009
Associate's degree, Computer and Information Sciences, General

Experience
Chrysler Group LLC  January 2013 - Present
WorldWide Tech Services   July 2007 - January 2013

Skills
Troubleshooting, Servers, Hardware, Software Installation, Computer Hardware, TCP/IP, Technical Support, Operating Systems, Windows XP, Wireless Networking, Testing, Active Directory, VMware, Windows Server, Network Administration, Laptops, Printers, Networking

Education
Université Djillali Liabes, Sidi Bel Abbès   1993 — 1998
Master's degree, Electronics Engineering

City University of New York City College

Experience
NH Public Defenders Office   June 2013 - Present
BTE Entertainment   November 2004 - Present
Worldwide Tech Services   September 2012 - June 2013
Unisys  December 2010 - September 2012
Advanced Media Services   1995 - 2003

Skills
Customer Service, English, Windows, Research, Public Speaking, Strategic Planning, Microsoft Office, Break Fix, HTML, Troubleshooting, Networking, Process Improvement, Training, VoIP, Technical Support

Education
Kaplan University   2009 — 2010
Certificate, Computer Service Technician

Johnson and Wales University   1983 — 1987
Bachelor of Science, Culinary Arts/Chef Training

Experience
ZOLL Medical Corporation  March 2015 - Present
Signature Consultants  September 2014 - January 2015
WorldWide Tech Services   January 2010 - September 2014
WorldWide Tech Services   May 2004 - January 2010
Connextions  October 2003 - April 2004
Connextions  2000 - 2003
Outback Steakhouse  January 1996 - January 2002

Skills
Office Administration, Strong verbal..., Dependable Team Player, Problem Solving, Fast learning, P&L Analysis, Data Analysis, Data management, Requirements Gathering, Service Oriented..., Network Infrastructure, Project management, Process implementation, Technical..., Collaboration Tools, Website Maintenance, Website and Portal..., QA tools, Analytical Reasoning, Diagnostic skills, Customer Service, Customer Satisfaction, Project Management, Training, Account Management, Leadership, Process Improvement, Management, Vendor Management, Talent Acquisition, Microsoft Office

Education
Barry University   1989 — 1993
Bachelor of Science

Chelmsford High School

Chelmsford High School

Experience
Sustainment Solutions Inc   June 2013 - Present
American Science & Engineering, Inc   March 2011 - June 2013
WorldWide Tech Services   2010 - 2011

Skills
Troubleshooting, Software Installation, Computer Repair, Computer Hardware, Laptops, Electronics, Windows, Unix Operating Systems, Mac OS, Linux, Software Development, iOS, Android Development, C++ Language, Java, Python, HTML 5, Unix Shell Scripting, Cisco IOS, Network Administration, Leadership, Customer Service, Microsoft Office, Sales

Education
University of Maryland University College
Bachelor's Degree, Computer Science

Howard Community College
Associate's Degree, Computer Engineering

North Penn High School
High School Diploma

Experience
Advanced Computer Technologies  April 2006 - Present
Business Technology, LLC   November 2014 - May 2015
WorldWide Tech Services   September 2014 - November 2014
US Air Force Reserve  April 2003 - July 2014
East Aurora Auto Parts & Supply / NAPA   July 2013 - October 2013
F/M EDM Inc.   May 2010 - September 2012
Stone Transport  May 2005 - August 2005

Skills
Network Administration, PC Technician, Aircraft Engines, Troubleshooting, Automotive Repair, Manufacturing, Quality Assurance, Inventory Management, Sales, Purchasing, Customer Service, Windows 7, Networking, Computer Hardware, Operating Systems, Microsoft Word, Hardware, Printers

Education
ITT Technical Institute-Getzville   2013 — 2014
Associate of Occupational Studies, Network Systems Administration, 3.54

ITT Technical Institute-Getzville   2008 — 2010
Associate of Occupational Studies, Computer and Electronics Technology, 3.71

Experience
Sun Lakes HOA 1   September 2013 - Present
WorldWide Tech Services   February 2013 - August 2013
Cloud Blue  September 2012 - February 2013
Sims Recycling Solutions  June 2011 - August 2012
UltraStar Cinemas  May 2010 - June 2011

Skills
Dell Computers, CompTIA A+ Certification, Active Directory, Desktop Computers, Windows 7, Lenovo Certified, Laptops, Servers, IBM Certified, Microsoft Office, Hardware, VPN, CompTIA A+ Essentials, DHCP, DNS, Linux, Customer Service, IT Strategy, Group Policy, Symantec Endpoint..., 2008 R2, VLAN, Mitel 5000, VoIP, Structured Cabling

Education
ITT Technical Institute-Indianapolis   2011 — 2013
Associate's degree, Network and System Administration/Administrator

Experience
WorldWide Tech Services   February 2010 - Present
Oxford Institute of Technology   February 2007 - Present
Oxford Institute of Technology   February 2007 - October 2009
Robert Half Technology  January 2009 - August 2009
Century21Aces   April 2001 - January 2009

Education
Citrus College   2008 — 2010
Engineering, IT Technology

Years of college   2008 — 2010
IT Technology, Engineering

Experience
Advantage Sales & Marketing  March 2014 - Present
Labor Ready  May 2013 - Present
WorldWide Tech Services   June 2015 - July 2015
Express Employment Professionals  April 2013 - April 2013
Tacoma Goodwill Industries  October 2012 - November 2012
Tacoma Nature Center   April 2011 - August 2011
Washington State Dept.of Fish and Wildlife, Minter Creek Salmon Hatchery   April 2006 - May 2007

Skills
Microsoft Excel, Customer Service, Data Entry, Microsoft Word, Forklift Operator, Microsoft Office, Customer Satisfaction, Data Warehousing, Strategic Planning, Retail, Labor, Lean Warehousing, Order Processing, Order Fulfillment, Sales Order Processing, Stock Picking, Sorting, UPS Shipping, Shipping Systems, International Shipping, UPS Worldship, Microsoft SQL Server

Education
ITT Technical Institute-Seattle   2014 — 2016
Associate's degree (Network Systems Administation), Network and System Administration/Administrator

Tacoma Community College   2012 — 2012
Certificate, Warehousing and Logistics, OSHA Level 4 Forklift Certification

Peninsula High School   2004 — 2007
High School Diploma, Biology, General

Experience
Dyer's Computer Repair   July 2013 - Present
Noble Resources Corporation   March 2013 - July 2013
WorldWide Tech Services   August 2012 - October 2012
CAV International  2010 - 2011
Defense Support Services  August 2008 - January 2010
Defense Support Services LLC  August 2008 - January 2010
United States Air Force  October 2000 - January 2010

Skills
Computer Hardware, Computer Maintenance, Computer Network..., Windows 7, Microsoft Office, Automotive Repair, Mobile Devices, Windows Server, Military, Aviation, Aircraft, Aerospace, Hydraulics, Troubleshooting, Testing, Aircraft Maintenance, Maintenance & Repair, Airframe, Inspection, Maintenance Management, Pneumatics, Helicopters, Military Aviation, Security Clearance, Information Assurance, Air Force, DoD, Military Logistics, Military Experience, COMSEC, Active DoD Secret..., Military Operations, Avionics, Command, UAV, Aircraft Systems, Flight Test, Weapons, Military Training, Electronic Warfare, Force Protection

Education
Horry-Georgetown Technical College   2011 — 2012

Horry-Georgetown Technical CollegeConway SC

Experience
IBM  2008 - Present
Worldwide Tech Services   2008 - 2008
Esoteric Solutions, Inc   2007 - 2008
Wisdom Beverage LLC   2004 - 2007

Skills
Windows Server, Unix, Servers, Linux, Quality Assurance, Agile Methodologies, Storage, Testing, Test Planning, Switches, Computer Hardware, Visio, SQL, Account Management, Account Representation, DHCP, DNS, High Availability..., Microsoft Visio, Microsoft Excel..., Agile Testing, Cross-functional Team..., Test Case Generation, VMware ESX, VMware vSphere, Networking

Education
East Carolina University
Bachelor's Degree, Management Information Systems, General

Experience
Windstream Communications  June 2015 - Present
Windstream Communications  January 2014 - May 2015
Windstream Communications  January 2014 - May 2015
WorldWide Tech Services   November 2013 - January 2014
Lockheed Martin  May 2010 - June 2013
367 TRSS   January 2006 - December 2009
USAF  December 2005 - November 2007
735 AMS   November 2003 - November 2006
USAF  December 2003 - November 2005
USAF  1997 - 2003

Skills
Technical Writing, Project Management, Training, Security Clearance, Air Force, Quality Assurance, DoD, Intelligence, Systems Engineering, Military, Integration, Aircraft, Team Leadership, Aerospace, Information Assurance, UAV, Security, Defense, Troubleshooting, Analysis, Process Improvement, Aviation, Avionics, Instructor-led Training, Military Operations, System Design, Information Technology, Aeronautics, Instructional Design, Performance Management, Quality Control, Configuration Management, Performance Analysis, Blended Learning, Distance Learning, Personnel Management, Resource Management, Cisco Routers, Network Engineering, Lighter-than-air, E-learning Development, MX-20, Fiber optics, Linux System..., Windows Server, Python, Electronic diagnosis...

Education
Embry-Riddle Aeronautical University   2005 — 2015
BS Aeronautics, Management, Safety, Aviation

Community College of the Air Force   1989 — 2009
AS, Aircraft Accessory Systems Technology

Ole Main HS

Experience
Threshold Enterprises  June 2011 - Present
WorldWide Tech Services   November 2007 - June 2011
Consultant Specialists, Inc.   November 2006 - June 2007
Unisys  2005 - 2006
Volt Technical Resources  March 2003 - June 2004

Skills
Troubleshooting, VMware, HP, Hardware, Laptops, Routers, Printers, Operating Systems, Network Administration, Firewalls, Desktop Computers, Computer Hardware, Active Directory, Windows XP, Technical Support, System Administration, Software Installation, Software Documentation, SAN

Education
Golden Gate University   2003 — 2005
Bachelor of Science (B.S.), Telecommunications Management

Heald College   2001 — 2003
Associate of Arts and Sciences (A.A.S.), Computer Technology/Computer Systems Technology

Experience
RL Canning  March 2014 - Present
WorldWide Tech Services   April 2013 - Present
The Drum Studio   May 2010 - March 2013
Internetwork Consultants   February 1996 - April 2002

Skills
Computer Diagnostics, Computer Hardware, Computer Application..., Computer Maintenance, Computer Network..., Computer Repair, Research Project..., Lexmark Printers, Software Installation, Project Management, System Administration, Technical Writing, TCP/IP protocols, Windows Server, IP VPN, Cisco Security, Cisco Routers, Windows 7, Windows 8, Windows XP Pro, Mac OS

Education
John Wood Community College   1997 — 1999
Applied Associates, Information Technology, 4.0

Experience
RGA Heritage Marketing   December 2013 - Present
Extend Health  July 2013 - December 2013
Worldwide Tech Services   April 2013 - July 2013
TelVista  February 2013 - April 2013
B&E Systems   2001 - June 2012
IMS Computers   April 1993 - June 2001
IMS Computers   1989 - 2001

Skills
Computer Hardware, Windows XP, Vista, and 7, System configuration,..., Computer Networking, Windows, Networking, Software Installation, System Configuration, CompTIA Network+..., Direct Sales, Microsoft Office, Team Building, Customer Satisfaction, Business, Windows Server, Team Leadership, Sales, Computer Maintenance, Cisco Technologies, Printers, Computer Repair, Network Administration, System Administration, Firewalls, Security, Wireless Networking, Windows Vista, Computers, Switches, Routers, Workstations, DNS, Technical Support, DHCP, Hardware, Outlook, Network Security, Customer Service, Operating Systems, Remote Desktop, Troubleshooting, TCP/IP, CCNA, Servers, Microsoft Certified..., LAN-WAN, Active Directory, Call Centers

Education
CCI Training Center   2012 — 2013
CompTIA A+, CompTIA Network+, Computer & Network Administration

Nassau Community College   1967 — 1972
Associate in Applied Science, Business Administration

Experience
WorldWide Tech Services   May 2015 - Present
PC’s & More   January 2000 - Present
PST Computers   January 2009 - January 2011
CompUSA  January 2005 - January 2007
Sound Advice  January 2003 - January 2004
T&G Business Products   January 2000 - January 2003

Skills
Computer Repair, Windows, Troubleshooting, Computer Hardware, XP, Windows 7, Windows Server, Network Security, Microsoft Exchange, Hardware, Operating Systems, Virtualization, Customer Service, Software Installation, Software Documentation, Wireless Networking, Servers, Windows XP, Laptops

Education
New Horizons   2001 — 2002
Network +, 4.0

ATI Career Training Center-Fort Lauderdale   1998 — 2000
Associate Degree in Electronics Engineering, Electrical, Electronics and Communications Engineering, 4.0

Experience
Foley Carrier Services  February 2015 - Present
BirdDog Solutions  September 2012 - February 2015
WorldWide Tech Services   May 2011 - August 2011

Skills
Microsoft Excel, Financial Reporting, Team Leadership, Financial Analysis, Accounts Payable, Microsoft Office, Accounting, Customer Service, Microsoft Word, PowerPoint, Accounts Receivable, Auditing, Account Reconciliation

Education
Southern New Hampshire University   2012 — 2014
INT MBA, Accounting, 3.8

Keene State College   2008 — 2012
Bachelor of Science (B.S.), Management, 3.4

Methuen High School

Experience
Insight Global, Go2IT, SmartSource, Marathon Deployment, others   January 2015 - Present
Corinthian Colleges, Inc.   May 2014 - December 2014
WorldWide Tech Services   April 2013 - August 2014
Barbeau Enterprises  May 2013 - 2014
Home  July 2005 - April 2013
Saginaw Chippewa Indian Tribe  March 1997 - July 2005
UPS  April 1993 - June 1996
CompuAdd Computer Corp   October 1990 - January 1993
Bell Distributing Co   August 1989 - September 1990
Alma College  July 1987 - August 1989

Skills
People Skills, Sense of Humor, Network Administration, Teaching Skills, Time Management, Management, Security, Access, Leadership, Networking, Team Leadership, Database Admin, Customer Service, Microsoft Office, PowerPoint, Teamwork, Help Desk Support, Laptop repair, Customer-focused Service, Computer Hardware, Troubleshooting, Windows, HP, Information Technology, Hardware, Operating Systems, Servers, Windows XP, Microsoft Excel, Microsoft Word, Technical Support, Windows 7, Software Installation, Network Security, System Administration, Public Speaking, Team Building, Training, Administration, Laptops, Teaching

Education
Central Michigan University   1998 — 2004
Bachelors, Business (Finance)

I.T.T. Technical Institute   1980 — 1982
A.S, Electronic Engineering

Mt. Pleasant High School   1974 — 1978
Diploma, College Prep

Experience
SUNDERMEYER, L.L.C.   January 2001 - Present
WOW! Internet, Cable & Phone   June 2012 - July 2013
WorldWide Tech Services   May 2011 - April 2012
Citibank  September 2008 - June 2010
McCook County Treasurer   July 2008 - September 2008
McCook County Assessor   March 2007 - April 2008
Garrett Excavating, Inc.   October 2004 - February 2007
Gateway  June 1998 - June 2002

Skills
Computer Repair, Microsoft Office, Windows, Unix, Apple Macintosh, HTML + CSS, Forklift Operator, Sony Laptop Repair, LexMark Printer Repair, Computer Hardware, Computer Hardware..., Computer Maintenance, Heavy Equipment, Inventor, Fast Learner, Customer Satisfaction, Dell Desktops, Troubleshooting, Wikimedia, Software Documentation, Editing, Image Editing, Photoshop, Spreadsheets, Inventiveness, Creative Problem Solving, Mechanics, Patience, Computer Network..., Cable Television, Cable Modems, Cable Broadband, Wireless Networking, Wireless Routers, Telephony Support, Problem Solving, Creative Solutions, SharePoint, MediaWiki, Microsoft Groove, Open Office, Lync, Skype, Graphic Design, VoIP, Network Security, Access, Hardware, Windows 7, Training

Education
Dakota State University   1992 — 1999
Multimedia

Experience
Infotech Marketing Intl.(I.M.I.) LLC.   June 2013 - Present
(I.M.I.) Infotech Marketing Intl.   March 2001 - Present
WorldWide Tech Services   December 2011 - May 2013

Skills
New Business Development, Computer Hardware, Customer Service, Printers, Project Management, Troubleshooting, Servers, Web Design, Time Management, Strategic Planning, Budgets, Customer Satisfaction, Team Leadership, Management, Windows, Coaching, Team Building, Small Business, Leadership, Account Management, Business Development, Training, Social Networking, Business Strategy, Marketing Strategy

Education
Brigham Young University - Idaho   2013 — 2017
Bachelor of Business Administration (BBA), Business Administration, Management and Operations

Concordia University   1978 — 1979
B Commerce

Champlain College   1974 — 1975
Social Sciences

Macdonald Cartier Memorial High   1969 — 1973
SEC V, Academic Studies

Experience
WorldWide Tech Services   December 2013 - Present
Dynamic Solar   August 2010 - November 2012
Corbin Solar Solutions   May 2010 - July 2010
AT&T Mobility  March 1997 - April 2009
Comcast  March 1997 - December 1998
PNC Bank  August 1990 - May 1994
Summerwood Corp  February 1986 - May 1994
Mellon Bank  May 1989 - March 1992

Skills
Microsoft Certified..., OSHA Certified, Troubleshooting, Software Documentation, Team Building, Wireless Networking, Project Management, Telecommunications, Computer Hardware, Visio, Program Management, Team Leadership, Networking, Management, Training, Leadership, Customer Service, Entrepreneurship, Start-ups, Project Planning, Information Technology, Human Resources, Call Centers, Social Networking, Time Management, Security

Education
Maxwesll Education Group   2010 — 2010
Certificate of Completion

King's College   1992 — 1994
Bachelor's degree

Community College of Philadelphia   1988 — 1992
Associates

Father Judge High school   1984 — 1988
Diploma

Experience
Symantec  November 2012 - September 2015
Northwest Disability Management   January 2004 - July 2015
WorldWide Tech Services   November 2010 - November 2012
Self  January 2009 - October 2010
Kforce  September 2009 - November 2009
Modis  June 2009 - September 2009
Kforce Technology Staffing  March 2009 - April 2009
Symantec Corporation  July 2006 - November 2008
En Pointe Technologies, Inc.   January 2006 - April 2006
En Pointe Technologies  March 2004 - December 2005

Skills
Teamwork, Troubleshooting, Servers, Windows Server, Disaster Recovery, Analysis, Customer Service, Operating Systems, Computer Hardware, Great communications..., Hardware, Backup Exec, Cisco Technologies, Networking, Technical Support, Great Personality, TCP/IP, Network Administration, Security, Veritas Storage..., Printers, Network Security, Microsoft Exchange, HP, Laptops, Windows XP, Software Installation, Telecommunications, Virtualization, Routers, Network Engineering, WAN, VMware, Management, Testing, Citrix, Data Center, ITIL, Computer Security, System Deployment, Switches, Windows, Help Desk Support, Integration, Access, System Administration, Windows 7

Education
Brigham Young University   1985 — 1990
BS, Major: Zoology: Minors: German, English

Ricks College   1983 — 1985
Associate’s Degree, GE, Biology

Experience
Tekni-Plex, Inc.   February 2015 - Present
Arkema  March 2013 - February 2015
CubeSmart  December 2012 - March 2013
KRK Solutions   January 2011 - December 2012
WorldWide Tech Services   October 2007 - December 2012
New Era Tickets  February 2006 - October 2007

Skills
Desktop Support, Field Work, CompTIA A+ Certification, CompTIA Network+..., DCSE, Technical Support, XP, Laptops, Windows XP, Information Technology, Hardware, Help Desk Support, Software Installation, Computer Hardware, Windows Server, VPN

Education
Albright College   2013 — 2015
Bachelor of Science (BS), Information Systems

Montgomery County Community College   2010 — 2012
Associate of Science (A.S.), Management Information Systems

Experience
Worldwide TechServices  October 2013 - Present
WorldWide TechServices  November 2012 - October 2013
Internal Revenue Service  November 2011 - November 2012
WorldWide Tech Services   June 2008 - November 2011
WorldWide Tech Services   April 2006 - June 2008
WorldWide Tech Services   October 2004 - April 2006

Skills
Human Resources, Applicant Tracking..., Management, Recruiting, Training, Customer Service, Customer Satisfaction, Windows 7, Outlook, HRIS, Microsoft Office, Data Entry, Background Checks, Microsoft Word, Networking, Windows, System Administration, XP, Call Center, Onboarding, Team-oriented, Maintaining Strong..., Ad Hoc Reporting, E-Verify, Problem Solving, Employee Benefits, FMLA, Leave of Absence..., Open Enrollment, Sales Operations, Call Centers, Windows XP, Cold Calling, Time Management

Education
University of Pennsylvania - The Wharton School   2015 — 2017
Certfication, Employee Benefits

US Career Institute   2012 — 2013
Certification, Medical Billing and Coding, 95%

University of Phoenix   2006 — 2007
Business Administration and Management, General, 3.83

Bauder College   1994 — 1995
Fashion Merchandising, 3.5

Experience
Manpower/EMC   May 2014 - Present
Brockton Revocation Program YMCA brockton   May 2012 - June 2014
WorldWide Tech Services   February 2010 - December 2010

Skills
Troubleshooting, Windows, Multimeter, Microsoft Office, Customer Service, Technical Support, Computer Hardware, Windows 7, Active Directory, Leadership, Visio, Software Documentation, Integration, System Testing, Assembly Processes

Education
ITT Technical Institute-Norwood   2006 — 2008
Associate's degree, Electronics

Experience
WorldWide Tech Services  

Skills
Troubleshooting, Networking, Computer Hardware, Hardware, Technical Support, Project Management, Strategic Planning, Operations Management, Team Management, Change Management, Service Delivery, Employee Management, Employee Training, Vendor Management, Customer Satisfaction, IT Service Management

Education
DeVry University-California
Bachelor of Science (B.S.), Electrical and Electronics Engineering

Experience
WorldWide Tech Services   May 2011 - Present
Adams IT Solutions   January 2009 - Present
Adams I.T. Solutions, LLC   January 2009 - Present
Local I.T. Consultant   December 2002 - December 2008

Skills
I.T...., SSRS, Information Technology, Microsoft Office..., Servers, Network Administration, System Administration, Networking, Integration, Troubleshooting, Technical Support, Strategy, Software Installation, Windows, Laptops, Management, Active Directory, Microsoft Exchange, Windows Server, System Deployment, DNS, Microsoft Technologies, Help Desk Support, Windows XP, IT Management, Hardware, DHCP, Antivirus, Windows 7

Education
Coleman College   1984 — 1986
Certificate, Computer Information Science

Experience
Nasdaq  September 2015 - Present
Xceed Group  April 2015 - September 2015
Insight Global  March 2015 - April 2015
NYU Langone Medical Center  February 2014 - February 2015
General Atlantic  October 2013 - February 2014
Douglas Elliman Property Management  June 2008 - October 2013
WorldWide Tech Services   January 2013 - July 2013
Coldchill Aquatics   June 2011 - May 2013
L.A.H.A.F International Relief Organization   January 2011 - February 2011
Le Parker Meridien  June 2004 - October 2005

Skills
Dance, Acting, Fitness, Creative Writing, Sports, Public Speaking, Lifestyle, Event Planning, Social Networking, Event Management, Editing, Public Relations, Entertainment, Customer Service

Education
Baruch College, City University of New York (CUNY)   2004 — 2009
Bachelor's degree, Psychology and Performing Arts

Cuny Graduate Center   2004 — 2009
Bachelor of Arts (B.A.), Criminal Justice; Psychology and Performing Arts, Cum Laude

Experience
Therm-O-Link, Inc.   May 2015 - Present
Notary Public for the State of Texas   April 2015 - Present
Beyond the Ash   April 2014 - Present
WorldWide Tech Services   April 2015 - May 2015
Vivint.Wireless   August 2014 - March 2015
Cummins Inc.  January 2014 - July 2014
Centerline Projects   October 2005 - April 2014
Cummins Rocky Mountain  September 2013 - January 2014
Cummins Rocky Mountain  April 2013 - September 2013
Wrath & Gore   January 2011 - August 2013

Skills
Assembly Language, Simulations, Electric Circuits, Technical Engineering, Electrical Engineering, Electronics, Matlab, Public Relations, Computer Maintenance, Pattern Recognition, Public Speaking, Physics, Electromagnetic Fields, Wireless Network Devices, Technical Writing, RF Modulation, Power Generation, Electrical Technology, Electrical Controls, Antennas, Electrical..., Switching Systems, First Aid, PowerPoint, Mechatronics, Electric Power, Circuits, Semiconductors, Team Leadership, LabVIEW, Diesel Generators, Power Distribution, Power Systems, Generators, Mathematics, Electric Motors, Data Mining, Microsoft Applications, Photovoltaics, Energy Efficiency, Energy, Quantum Mechanics, Electrical Controls..., Budget Process, Diesel Engine, PLC Ladder Logic, Motor Control, AutoCAD, SSD, PLC Siemens

Education
The University of Texas at El Paso   2005 — 2013
Bachelor of Science (B.S.), Electrical Engineering

El Paso Community College   2005 — 2010
Associate of Science (A.S.), Applied Mathematics

Burges High School   2001 — 2005
Distinguished Achievement Program

Experience
Datalink  April 2012 - Present
WorldWide Tech Services   April 2006 - April 2012

Skills
Customer Service, Field Service, Enterprise Software, Software Troubleshooting, Storage Solutions, Help Desk Support, NetApp Filers, EMC Storage Solutions, RecoverPoint, VMware, VMware Player, Service-now.com, NetBackup, Data Domain, Computer Hardware, Computer Repair, Active Directory, Computer Maintenance, Field Installation, Field Work, Field Operations, Professional Phone..., Phone Etiquette, ITIL, Data Analysis, Microsoft Office, Troubleshooting, Red Hat Linux, Computer Hardware..., Computer Hardware..., Software Installation, Automotive Repair, Electrical..., Hardware, Technical Support, Servers, Windows Server, System Administration, Windows 7, Operating Systems, Security

Education
East Carolina University   2011 — 2012
Working on BS in Computer Science, Computer Science

Johnston Community College   1999 — 2003
Associate of Science (A.S.), Electrical and Electronics Engineering

Experience
WorldWide Tech Services   August 2009 - June 2013
Revel Entertainment  September 2012 - October 2012
Hewlett-Packard  February 2012 - May 2012
Qualxserv  August 2009 - August 2011
TheMarkets.com  2007 - 2008
Medco  March 2004 - May 2007
PartMiner  2000 - 2001
Pfizer  January 2000 - October 2000
BNP Paribas  1997 - 1999
Lehman Brothers  April 1998 - July 1998

Skills
Active Directory, Trading Floor, Troubleshooting, Servers, XP, Software Installation, Scripting, Operating Systems, Windows, Computer Hardware, Deployment, Administration, Data Center, Customer Relations, Hardware, System Administration, Ghosting, Project Management, Security, System Deployment, Microsoft Exchange, VPN, Unix, Windows Server, HP, Customer Service, Citrix, Network Security, Technical Support, A+ Certified, Help Desk Support, Networking, VMware ESX, Integration, Printers, Routers, DNS, Firewalls, TCP/IP, Laptops, SCCM, Antivirus, Solaris, Windows XP, Backup Exec

Education
DeVry University   1992 — 1996

Star Technical Institute   1991 — 1991
Certificate Computer Information Systems

Experience
Barrister Global Services Network  June 2012 - Present
Ascena Retail Group, Inc.   October 2014 - January 2015
The Go2IT Group  June 2014 - June 2014
Verigent  April 2014 - May 2014
WorldWide Tech Services   June 2013 - November 2013
Lonewolf Information Systems Services   August 1997 - October 2012
Genesis10 Inc   March 2012 - April 2012
CompuCom Systems, Inc./ Walgreen's   July 2011 - August 2011
ITT Corporation  May 2011 - June 2011
Native Staffing / Siemens' IT Services Group   February 2010 - January 2011

Skills
VPN, Network Security, Network Administration, Windows Server, Active Directory, Laptops, Microsoft Exchange, Routers, Security, Wireless Networking, Networking, Servers, Unix, Computer Security, Windows 7, Linux, Computer Hardware, TCP/IP, Firewalls, Information Security..., Network Design, Computer Forensics, VoIP, Cisco Technologies, Help Desk Support, Information Assurance, Linux System..., CEH, Computer Network..., Integration, Linux Kernel, Samba, Routing Protocols, XP, IPv6, Windows XP Professional, Sendmail, Capillary Puncture, Linux Security, Ethical Hacking, voice over IP, Network Operations, TCP/UDP, Linux server..., Quality Assurance &..., DNS management, LDAP Administration, Penetration Testing, Security Audits, Vulnerability Assessment

Education
Keller Graduate School of Management of DeVry University   2014 — 2016
Master's Degree, MSM Information Systems Management With Information Security concentration

Techskills   2008 — 2009
Certifications, Infomation Technology

ITT Technical Institute   2002 — 2005
Bachelor of Science, Information Systems Security

ITT Technical Institute   2000 — 2002
Associates of Applied Science, Computer Network Systems

Indiana University-Purdue University at Indianapolis   1997 — 1998
None, Premedical technology

US ARMY BASIC   1996 — 1996
Army Basic Training Certificate, Army Basic Combat Training

US Army Quartermaster School   1996 — 1996
military professional training certificate, petroleum engineering and logistics

Broadripple Highschool   1991 — 1995
High School Diploma, High School Diploma

Experience
NCR Corporation  March 2014 - Present
Computech Corporation  September 2013 - March 2014
Care Tek   January 2013 - August 2013
WorldWide Tech Services   November 2004 - December 2012
OP Staffing/BEF   August 2004 - September 2004
Kforce  April 2004 - June 2004
BancTec  August 2002 - February 2004

Skills
Hardware, Networking, Software Installation, Troubleshooting, Software, Customer Service, Computer Diagnostics, Operating Systems, Computer Hardware, HP, Servers, Computer Repair, Computer Maintenance, Computer Network..., Laser Printers, Lexmark Printers, Thermal Printers, Barcode Scanners

Education
Baker College of Owosso   1998 — 1999
Course study, Certified Novell Engineer Course, 3.0/4 GPA

Baker College of Owosso   1993 — 1996
Associate's degree, Computer Technology/Computer Systems Technology, 3.1/4.0 GPA

Corunna High School   1966 — 1970
HS Grad, Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program

Experience
Superior Group  April 2014 - Present
WorldWide Tech Services   January 2012 - August 2012
Inergex  December 2010 - December 2011

Skills
Computer Hardware, Microsoft Office, Windows 7, Windows XP, Active Directory, Outlook, Windows Server, Microsoft Exchange, SCCM, Help Desk Support, Technical Support, Troubleshooting, Networking, Laptops, Software Documentation, Printers, Operating Systems, Network Administration, Windows, DHCP, Wireless Networking, Information Technology, TCP/IP, System Deployment, Servers

Education
State University of New York College at Buffalo   2006 — 2008
Bachelor of Science (BS), Computer and Information Sciences and Support Services

Erie Community College   2004 — 2006
Associate of Arts and Sciences (AAS), Computer Installation and Repair Technology/Technician

Experience
WorldWide Tech Services   December 2007 - Present
Worldwide TechServices  December 2007 - Present
World Wide Tech Services  October 2007 - Present
Fidelity Investment Company   January 2007 - September 2007
Sun Island Enterprise Inc   January 2003 - November 2006
Eastern Research Group  January 2001 - December 2002
PAREXEL  July 2000 - January 2001
KPN Corporate Market  February 2000 - June 2000

Skills
Time Management, Access, Windows 7, Technical Support, Microsoft Excel, Databases, Testing, Windows Server, Troubleshooting, Analysis, System Administration, Computer Hardware, Visio, Process Improvement, Windows, Microsoft Office

Education
Northern Essex Community College
Associates Degree, Computer & Information Science

Boston University

Experience
WorldWide Tech Services   April 2015 - Present
Reading Bulldogs Baseball association, LLC   June 2014 - July 2015
Donoghue, Barrett and Singal   October 2014 - March 2015
PTC  May 2014 - November 2014

Skills
Proficient with PC,..., Salesforce.com, Oracle Project..., Finance, Microsoft Excel, SAP, HRIS, Strategic Human..., Negotiation, Bookkeeping, Credit Management, GAAP, VSOE, General Ledger, Marketing, SPSS, Event Planning

Education
Bentley University   2010 — 2014
Bachelor's Degree, Business Administration and Management, General

Lynnfield High School

Experience
Mosaic Sales Solutions  January 2011 - Present
WorldWide Tech Services   August 2010 - Present

Education
Art Institute of Atlanta   2003 — 2008
BFA, Media Arts and Animation

Experience
Mayo Clinic Health System in Eau Claire  August 2014 - Present
Mayo Clinic Health System in Eau Claire  June 2012 - August 2014
Hospital Sisters Health System  December 2005 - June 2012
WorldWide Tech Services   October 2004 - September 2005
Mason Companies, Inc  June 1998 - September 2004

Skills
Technical Support, Troubleshooting, Computer Hardware, Help Desk Support, Windows Server, Active Directory, Network Administration, Software Installation, System Center..., Customer Service, Meditech, Citirx, Healthcare, Healthcare Information..., Printers, Hardware, Software Documentation

Education
Chippewa Valley Technical College   1996 — 1998
Associate's degree, Computer and Information Sciences and Support Services

Experience
Schneider Electric  April 2014 - Present
Hewlett-Packard  April 2013 - April 2014
Hewlett-Packard  April 2011 - April 2013
WorldWide Tech Services   January 2010 - August 2011
VOLT/Microsoft  July 2007 - July 2008
Birchams   June 2004 - June 2007

Skills
Computer Hardware, Active Directory, Windows Server, Troubleshooting, Hardware, Operating Systems, TCP/IP, XP, Servers, Testing, Linux, Unix, VMware, SQL, RAID, Windows 7, Laptops, Network Administration, HP, A+ Certified, Perl

Education
Colorado State University   2013 — 2015
Master of Computer Science, Computer Software Engineering

Minnesota State University, Mankato   1998 — 2004
Bachelor of Science, Computer Science

Experience
Microsoft / Global Exp   March 2014 - Present
CEM / Global Exp   October 2008 - February 2014
Tectura  October 2008 - May 2009
Hewlett-Packard  April 2008 - October 2008
Fullscope  August 2007 - March 2008
Hewlett-Packard  2007 - 2008
WorldWide Tech Services   January 1993 - December 2007
SAP  2007 - 2007
InvenSense, Inc.   2006 - 2006
dotSolved Systems Inc   2005 - 2006

Skills
Microsoft Dynamics, CRM, SharePoint, Visio, SQL, Integration, ERP, Databases, Requirements Analysis, Business Analysis, Testing, Business Intelligence, Pre-sales, Oracle, Financials, Microsoft CRM, Enterprise Software, MS Project

Education
California State University-Sacramento

Experience
WorldWide Tech Services   February 2013 - Present
Garbanzo Mediterranean Grill  July 2012 - January 2013
StoneWerks   January 2010 - June 2012
MICROS Systems, Inc.   March 2007 - November 2009
MICROS Systems, Inc.   2005 - 2007
MICROS Systems, Inc.   2003 - 2005
MICROS Systems, Inc.   January 2002 - January 2003
Sonoma's Bar & Grille   January 1998 - January 2002
Michael's Pub   January 1995 - November 1999

Skills
Software Implementation, Property Management..., Software Installation, Hands-on Training, Troubleshooting, Software Documentation, Customer Service, Hospitality, Hotels, POS, Project Management, Microsoft Office, Revenue Analysis, Computer Hardware, WebEx, CompTIA A+ Certification, DCSE, Lenovo Certified, Sony Certified, Team Leadership, Windows, Business Analysis, Organization &..., Proprietary Software, IT Solutions, Ticketing Systems, Solution Implementation, Software Solutions, Interfaces, User Interface, DOS, Databases, Restaurant Management, Technical Documentation, Remote User Support, Cisco VPN, PC Anywhere, GoToMeeting, Contract Management, Portfolio Management, Dell Computers, Dell Workstations, Time Management, Restaurants

Education
Lincoln Technical Institute   2001 — 2002
Associates, IT/Help Desk

Art Institute of Fort Lauderdale   1994 — 1994
Music & Video Business

Experience
General Mills  June 2013 - Present
Twin Cities SMB Solutions LLC   November 2011 - December 2013
Hennepin County Medical Center  December 2012 - May 2013
Ameriprise Financial Services, Inc.   May 2012 - October 2012
WorldWide Tech Services   February 2012 - May 2012
Compar, Inc.   June 1985 - October 2011

Skills
Customer Relationship..., Work Orders, Order Fulfillment, Customer – Vendor..., Service Level Agreements, Servers – Certified IBM..., Desktop and Laptop -..., Printers – Certified on..., Microsoft MS-DOS to..., Microsoft Windows NT to..., Microsoft Office XP,..., Installation of..., Software Installation..., Troubleshooting and..., Virus/Malware Removal, Data Backup, Data Recovery, Data Migration, Desktop Imaging and..., Online Marketing, Social Media Marketing, Hardware, Software Installation, Troubleshooting, Vendor Relations, Printers, Desktop Support, HP, XP, Windows 7, Deployment, Documentation, Computer Hardware, Hardware Diagnostics, Computer Setup, Hardware Installation, Vendors, Laser Printers, Windows Server, Laptops, Technical Support, Software Documentation, Access, VPN, Windows XP, Information Technology, Business Intelligence, System Deployment, CRM

Education
Crown College
Bachelor of Science - Summa Cum Laude, Business Management and Network Administration, 3.92 GPA

Brown College
Associates, Electronic Technology

Experience
WorldWide Tech Services   August 2007 - Present
Qualxserv  August 2006 - Present
IBM Global Services  2000 - 2002
SOLECTRON / Milpitas,CA - USA   1995 - 2002
Solectron  1995 - 2001
Wave Technologies  1993 - 1994
Hi Tech Computer Repair   1987 - 1989

Skills
Microsoft Office, Virtualization, Laser Printers, Windows Server, Windows, Software Installation, System Administration, Active Directory, XP, Troubleshooting, Servers, Network Administration, A+ Certified, Computer Hardware, Hardware, VMware, Windows 7, Dell Computers, OS X, Security, Laptops, Printers, Data Center, Computer Repair, Customer Service

Education
Heald College   1986 — 1998
Electronics Engineering

Experience
Zalen, LLC   October 2014 - Present
NR Realestate Investor   June 1999 - Present
WorldWide Tech Services   June 2010 - September 2014
M3 Realty   August 2009 - December 2012
Zalen Computer Services, LLC   April 2011 - April 2012
RCM Technologies  September 2009 - June 2010
JET BLUE AIRWAYS  February 2004 - February 2009
JetBlue Airways  March 2002 - February 2004
JetBlue Airways  June 2001 - March 2002
FlightSafety International  1998 - 2001

Skills
Consulting, Home Repairs, Program Management, Employee Relations, Recruiting, Troubleshooting, Real Estate, Human Resources, Management, Training, Aircraft, Interviews, Strategy, Leadership, Team Building, Negotiation, Technical Recruiting

Education
Thomas Edison State College   1989 — 1991
Bachelor of Science, Applied Science & Technology

Teterboro School Of Aeronautics   1985 — 1987
A & P, Aviation Technical

PC hardware Certification NRI Schools   2001 — 2001
A+ Certification, IT

Fairleigh Dickinson University   2003 — 2004
Certificate, Human Resources

Experience
Halliburton  January 2014 - Present
WorldWide Tech Services   January 2009 - Present
Spartan Computer Services  January 2006 - December 2008
NCR Corporation  September 1998 - September 2003

Skills
Laptops, Hardware, Troubleshooting, Deployment, Computer Hardware, XP, Operating Systems, A+ Certified, Printers, Storage, Windows, Active Directory, Software Installation, Servers, Windows 7, ITIL, IT Service Management, Testing, Customer Relations, Documentation, Wireless Networking, Problem Solving, Microsoft Office, Excel, Outlook, Word, PowerPoint, Process Improvement, Programming, Software Documentation, System Deployment, HP, Help Desk Support

Education
Keller Graduate School of Management of DeVry University   2008 — 2012
B.S., Technical Management

Remington College-Houston Campus   1996 — 1998
AAS, Electronics and Computer Egineering Technology

Experience
Harrelson Family   December 2011 - Present
WorldWide Tech Services   June 2009 - December 2011
The Community at Lake Ridge (TCAL)   September 2006 - October 2009
WorldWide Tech Services   January 2009 - June 2009
BancTec  April 2007 - January 2009
Fossil  August 2005 - April 2007

Skills
Accounting, Accounts Payable, Accounts Receivable, Auditing, Finance, Financial Reporting, Forecasting, Internal Controls, Process Improvement, Sarbanes-Oxley Act, Teamwork

Education
East Central University   2001 — 2005
BS, Accounting

Marietta High School   1997 — 2001

Experience
UAB Medicine  January 2013 - June 2015
UAB Medicine  May 2012 - December 2012
UAB Medicine  September 2011 - May 2012
WorldWide Tech Services   January 2009 - September 2011
Noel Digital Systems   September 2006 - February 2007
Jibson Dynamics Engineers   May 2005 - May 2006

Skills
Troubleshooting, Access, Java, Networking, HTML, SQL, Windows, Security, Team Leadership, Computer Hardware, Database Administration, Systems Analysis, Operating Systems, Software Development, ASP.NET, Linux, Microsoft SQL Server, Visual C#, Web Design, Telecommunications, Python, Web Development, CSS, Software Documentation, Security Incident...

Education
Brandeis University

Shelton State Community College
Associate's degree

University of Alabama at Birmingham
Bachelor's degree

University of Alabama at Birmingham
Master's degree

Experience
Archer Daniels Midland Company  September 2014 - Present
Worldwide Tech Services   August 2013 - August 2014
Integrated DNA Technologies  December 2012 - June 2013
Lenscrafters  April 2011 - April 2013
Cornell College  January 2008 - May 2010
Cornell College  August 2007 - May 2010

Skills
Data Analysis, Critical Thinking, Research, Microsoft Office, Editing, Chemistry, Physics, PowerPoint, Public Speaking, Tutoring, Phone Etiquette, Computer Repair, Organizational..., Equipment Maintenance, HPLC-MS

Education
Cornell College   2006 — 2010
Bachelor of Arts (BA), Physics

Experience
BLH Computing Solutions   Software DeveloperRandstad Technologies USJanuary 2014 - March 2014
Advantage Technical Resourcing  March 2012 - December 2013
WorldWide Tech Services   August 2011 - March 2012

Skills
Networking, Computer Hardware, Laptops, Troubleshooting, Hardware, Computer Repair, Computer Maintenance, Windows, Windows Vista, Windows 7, Windows XP, Software Installation

Education
Cleveland State University   2012 — 2016
Bachelor's degree, Management Information Systems

Cuyahoga Community College   2005 — 2010
Associate, Information Technology

Experience
Greenville County Detention Center  January 2014 - Present
Costco Wholesale  June 2013 - July 2013
Heart of Worship Ministries   2009 - July 2013
Amana Academy Charter School  January 2013 - May 2013
US Army  August 2011 - December 2012
Mosaic Sales Solutions  February 2011 - April 2011
WorldWide Tech Services   August 2010 - April 2011
Security Forces Inc.  April 2010 - August 2010
Sepulveda Insurance Group   August 2008 - April 2010
REI  November 2007 - September 2008

Skills
Physical Security, Security Management, Security Operations, Surveillance, Security, Access Control, CCTV, Firearms, First Aid, Corporate Security, Security Training, Enforcement, Weapons, Photoshop, Illustrator, After Effects, Maya, 3D Studio Max, 3D Modeling, Computer Animation

Education
Art Institute of Atlanta   2003 — 2008
BFA, Media Arts and Animation

Experience
Welcome & Bienvenidos Visitor Magazines   July 2011 - July 2014
WorldWide Tech Services   October 2008 - July 2011
Devcon Security  2007 - 2008

Skills
PHP, MySQL, Laravel, JavaScript, Databases, Linux, HTML, CSS, Help Desk Support, Networking, Windows 7, Windows Server, Troubleshooting, Windows XP, Active Directory, Computer Hardware, Network Administration, OS X, Servers, VMware, Microsoft SQL Server, DNS, System Administration, SharePoint, TCP/IP

Education
American Public University System   2013 — 2014
Bachelor of Science (A.S.), Web Publishing

Experience
WorldWide Tech Services   January 2011 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Strategic Planning

Education
Central Carolina Technical College
Associate's degree, Industrial Electronics Technology/Technician

Experience
TEKsystems  April 2012 - September 2015
WorldWide Tech Services   July 1999 - February 2010
Skyline Club  July 1991 - February 1999
Woodland country club  August 1991 - February 1993

Skills
MCSE, EPA universal, EPA 410a, Microsoft Office, Problem Solving, Process Improvement, PowerPoint, Excel, Word, Troubleshooting

Education
Fortis College-Indianapolis   2010 — 2011
Certificate, HVAC-R

Tech Skills Indianapolis   1999 — 2000
MCSE program, Microsoft Certified Systems Engineer

IU/Purdue   1983 — 1986
gemeral, 3.0

Experience
WorldWide Tech Services   September 2014 - February 2015
SONIFI Solutions (formerly Lodgenet)   July 1998 - January 2014
Jones Vision Industries   January 1998 - July 1998

Skills
Cable Television, RF design, Troubleshooting, Customer Service, Time Management, Service Level Agreements, Satellite TV, Networking, Wireless Networking, Digital TV, Dependable Team Player, Work Well Independently, Computer Hardware, Computer Maintenance, Software Installation, Mechanical Aptitude, Electrical Aptitude, Microsoft Office, Windows 7, Windows Vista, Structured Cabling, CAT 5 cabling, Technical Support, Satellite Communications, Satellite Networking, Computer Repair, Microsoft Word, Microsoft Excel, Microsoft Outlook

Education
Eastern Michigan University   1992 — 1994
Master of Business Administration (MBA), Finance, General, 3.8

University of Central Florida   1975 — 1982
Bachelor of Science (BS), Finance, General, 3.0

Experience
WorldWide Tech Services   June 2013 - Present
Samsung Mobile  September 2012 - November 2012
RR Donnelley  June 2012 - September 2012
TSP Architects  February 2009 - February 2012
Geek Squad  August 2007 - April 2008

Skills
Texturing, Microsoft Office, Python, Microsoft Excel, Photoshop, Windows, Maya, Game Design, Video Games, PHP, Unity3D, Game Development, Programming, Social Media, C++

Education
The University of Texas at Dallas   2012 — 2014
Arts and Technology

Collin County Community College   2009 — 2011

University of Texas
Bachelor of Art

Experience
LAB Drafting and Design   April 2007 - Present
Cape Fear Community College  August 2010 - August 2014
WorldWide Tech Services   March 2009 - September 2010
Goodrich Architecture   June 2004 - October 2007
Tottori Prefectural Board of Education   June 2000 - June 2003
Enwright Associates  January 2000 - June 2000

Skills
Higher Education, Teaching, Student Affairs, Instructional Design, Adult Education, Curriculum Design, E-Learning, Instructional Technology, Curriculum Development, Distance Learning, Public Speaking, Editing, Nonprofits, Community Outreach, Research

Education
Appalachian State University   2012 — 2015
Certification, Adult Education Resource Specialist

Liberty University   2011 — 2014
Master of Divinity (M.Div.), Professional Studies

Liberty University   2008 — 2011
Master's degrees, Religious Education and Pastoral Counseling

Clemson University   1995 — 1999
Bachelor of Arts (B.A.), Architecture Design

Experience
WorldWide Tech Services   February 2008 - Present
World Wide TechServices  February 2008 - Present
Hamon Research-Cottrell  January 1992 - January 2007
United States Air Force  June 1971 - July 1991

Skills
Troubleshooting, A+ Certified, Field Service, Laptops, Software Installation, Technical Support, Customer Service, Printers, Servers, Windows 7, Cabling, XP, Hardware, Help Desk Support, Computer Hardware, Computer Repair, HP, Dell Computers, Windows XP

Education
Community College of the Air Force   1971 — 1991
Associate's degree, Communications

Deubrook High School
Diploma

Experience
Masket services   September 2014 - Present
WorldWide Tech Services   August 2014 - Present
World Wide TechServices  August 2014 - Present
IBM  August 2003 - August 2013

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Project Management, Sales, Team Leadership, Inventory Management, Analysis, Troubleshooting, Servers, Software Installation, Laptops, Routers, HP, Cisco Routers, System Administration, Computer Hardware, Customer Satisfaction, Leadership, Telecommunications, Windows 7, Linux

Education
ITT Technical Institute-Pittsburgh   1998 — 2000
Associate's degree, Electrical, Electronics and Communications Engineering

Experience
FedEx Ground  October 2007 - Present
F2OnSite  August 2014 - July 2015
WorldWide Tech Services   November 2013 - December 2013
United States Postal Service  November 2006 - December 2006
Olsten Staffing  March 2005 - December 2005

Skills
Microsoft Office, Windows, PC Hardware

Education
ITT Technical Institute-Chattanooga   2012 — 2013
Associate of Applied Science, Network Systems Administration

Experience
Restaurant.com  2011 - 2013
WorldWide Tech Services   2008 - 2011

Education
City Colleges of Chicago-Harold Washington College   2005 — 2008

Experience
TSYS  September 2014 - Present
TSYS  August 2010 - September 2014
WorldWide Tech Services   March 2006 - August 2010

Skills
Active Directory, Windows Server, VMware, Unix, Virtualization, Linux, Troubleshooting, Operating Systems, System Administration, Data Center, Security, VMware ESX, Windows, Windows XP, Citrix, Red Hat Linux, Windows 7, DNS, Disaster Recovery, Servers, Technical Support, Hardware, TCP/IP, Software Installation, Microsoft SQL Server, IIS, Networking, Network Security

Education
Columbus State University   2004 — 2005

Central High School   2001 — 2004

Experience
CompuCom  November 2010 - Present
WorldWide Tech Services   April 2010 - November 2010
The Village for Families & Children  October 2008 - October 2008
Atlantic Inertial Systems, Inc.   January 2008 - May 2008
BAE Systems Information Technology  August 2006 - March 2007
Pioneer Valley Design Center   June 2001 - June 2005

Skills
Computer Hardware, Help Desk Support, Remote Desktop, Information Technology, Desktop Administration, Desktop Computers, Network Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Operating..., Windows 7, Windows XP, Windows Vista, Windows 8.1, Windows 8, Windows Server, Citrix, Citrix XenApp, CompTIA A+, SCCM, Nomad, HP Printers, Dell Computers, DHCP, XP/Vista/7, Computer Repair, VMware

Education
Branford Hall Career Institute-Springfield Campus   2007 — 2008
Associate's degree, Computer Systems Networking and Telecommunications

Springfield Technical Community College   2004 — 2006
Associate's degree, Computer Technology/Computer Systems Technology