Merchants Insurance Group
Industry: Insurance company
DescriptionMerchants Insurance Group is a regional property and casualty insurance company headquartered in Buffalo, New York. The company provides commercial and personal property and casualty insurance throughout the Northeast and North Central United States. Number of employees: 323 Headquarters: Buffalo, NY Founded: 1918 Number of locations: 675 agents; 3 regional offices Parent organization: American European Group, Inc. Subsidiaries: Merchants Insurance Company of New Hampshire, Inc., Merchants Mutual Insurance Co. Inc.
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Merchants Insurance Group Employees
Berkley Mid-Atlantic Group April 2012 - Present
Merchants Insurance Group August 2010 - April 2012
Indemnity Insurance Group February 2006 - August 2010
School Claims Services, LLC December 2004 - February 2006
Skills
Risk Management, Enterprise Risk..., Risk Assessment, Business Continuity..., Contract Management, Internal Audit, Liability Analysis, Workplace Safety, Life Safety, Event Security, ANSI, Insurance, Workers Compensation, Property & Casualty..., Claims Management, Commercial Lines, Liability
Education
Florida State University - College of Business 2010 — 2012
M.S.M., Risk Management
Penn State University 1997 — 2002
B.S., Industrial Health and Safety
The Main Street America Group Vice President and Chief ActuaryThe Main Street America GroupDecember 2013 - Present
The Main Street America Group August 2001 - November 2013
Liberty Mutual Insurance July 1996 - August 2001
Guaranty National Insurance Company April 1992 - July 1996
Merchants Insurance Group July 1988 - April 1992
Travelers July 1987 - July 1988
Skills
Loss Reserving, Pricing, Predictive Modeling, Reinsurance Buyer
Education
Hobart and William Smith Colleges 1983 — 1987
Bachelor's degree, Mathematics
Merchants Insurance Group May 2014 - Present
Allstate 1997 - December 2013
Ecology and Environment, Inc January 1994 - February 1997
Skills
Property & Casualty..., No-Fault, Microsoft Excel, Microsoft Office, Microsoft Word, Administrative..., Microsoft Office 2007, PowerPoint, Personal Injury, Filing, Accurate Data Entry, Medical Terminology, NYS Notary Public, Subrogation, Claims Handling, Data Entry, Insurance, Claim Investigation, Casualty, Claim, Notary Public
Education
Bryant and Stratton College 1992 — 1993
Associate's degree, Administrative Assistant and Secretarial Science, General
Computer Task Group, Inc. June 2008 - Present
Hospital for Special Surgery July 2015 - Present
Erie County Medical Center January 2015 - April 2015
Independent Health July 2014 - October 2014
Roswell Park Cancer Institute April 2014 - June 2014
HEALTHeLINK September 2011 - June 2014
Independent Health October 2009 - July 2011
Merchants Insurance Group March 2009 - June 2009
HealthNow New York Inc. August 2008 - November 2008
Afshar Consulting Group, Inc. March 1997 - June 2008
Skills
Requirements Analysis, Software Project..., SDLC, Leadership, Business Analysis, IT Strategy, PMP, Business Process, Integration, Enterprise Architecture, Vendor Management, Program Management, Business Intelligence, Consulting, Business Process..., Project Management, Systems Analysis, Requirements Gathering, Process Improvement, PMO, SOA
Education
Indiana University of Pennsylvania
Bachelor of Science (BS), Computer Science
Dunhill Temp Agency - Buffalo, NY January 1990 - June 1999
Kelly Services January 1990 - June 1999
Independent Health 1996 - 1999
Blue Cross & Blue Shield 1994 - 1996
Robert half - office team January 1990 - June 1995
Merchants Insurance Group 1993 - 1994
Peter J Schmitt 1988 - 1990
HSBC Bank / Marine Midland Bank 1987 - 1989
Goldome Bank / Buffalo Savings Bank 1985 - 1987
Skills
Numerous clerical...
Education
State University of New York College at Buffalo 1979 — 1985
Bachelor of Applied Science (BASc), Management Information Systems, General
G&G Fitness Equipment, Inc. January 2015 - Present
The Marketing Grid June 2013 - January 2015
Merchants Insurance Group June 2013 - August 2013
Skills
Social Media, Facebook, Advertising, Marketing, Marketing Communications, Event Planning, PowerPoint, Microsoft Excel, Social Media Marketing, Teamwork, Research, Microsoft Office, Microsoft Word, Customer Service, HTML, Microsoft Project, Google Adwords, SEO
Education
Canisius College 2010 — 2014
Bachelor's Degree, Marketing and Information Systems
Roswell Park Cancer Institute January 2015 - Present
Roswell Park Cancer Institute September 2012 - Present
M&T Golf League 2010 - 2013
Universal American September 2009 - September 2012
Excellus-Univera 1999 - September 2009
Merchants Insurance Group 1989 - 1999
Skills
Health Policy, Health Insurance, Managed Care, Claim, Medicare, Disability Insurance, Healthcare, Healthcare Industry, Medicaid, Insurance, Healthcare Management, HIPAA, Provider Relations, Management, Employee Benefits, Revenue Cycle, Healthcare Consulting, Long-term Care, Network Development, Hospitals, Medical Billing, HMO, Medicare Part D, Healthcare Information..., Process Improvement, Brokers
Education
State University of New York College at Buffalo 1984 — 1987
Unversity at Buffalo
Admiral Insurance Company (a W. R. Berkley Company) September 2014 - June 2015
Pennsylvania Lumbermens Mutual Insurance Company January 2011 - September 2014
Merchants Insurance Group January 2009 - January 2011
Harleysville Insurance April 2007 - January 2009
Quincy Mutual Insurance April 2004 - January 2007
Quincy Mutual Insurance September 2002 - April 2004
Quincy Mutual Insurance January 2002 - September 2002
Quincy Mutual February 2001 - January 2002
Skills
Property & Casualty..., Commercial Lines, Commercial Insurance, Underwriting, Insurance, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Workers Compensation, Liability, Professional Liability, Umbrella Insurance, Casualty, Inland Marine, General Insurance, Legal Liability, CPCU, Reinsurance, Employment Practices..., Casualty Insurance
Education
American Institute of Charter Property and Casualty Underwriters 2001 — 2004
Associates in Commercial Underwriting, Commercial Underwriting
American Institute of Charter Property and Casualty Underwriters
CPCU
Rowan University 1995 — 2000
Willis Insurance Group/ DealerGuard May 2013 - Present
ORBIT July 2012 - July 2015
Chris Barker Management Solutions March 2011 - July 2015
CIA Financial Group December 2012 - February 2013
Kettering University/Tech Works June 2012 - December 2012
Merchants Insurance Group August 2009 - March 2011
Mercury Insurance Group August 2004 - August 2009
Burns and Wilcox August 2002 - August 2004
State Mutual/ MICOA/ AP Capital January 1997 - December 2001
State Mutual/Micoa/ AP Capital January 1996 - December 1996
Skills
Agency identification,..., Mentor and Coach, Talent Development, Guest Speaker, Program Management, Microsoft Excel 2010..., Relationship management, Marketed commercial and..., Product reconnaissance, Department management..., Microsoft Word 2010..., Risk selection, Commercial Lines..., Agency Relations, Microsoft Word, Underwriting, Risk Management, Talent Management, Relationship Management, Strategic Planning, Training, Process Improvement, Insurance, Reinsurance, Employee Benefits, Sales, PowerPoint, Start-ups, Customer Service, Claim, Project Management, Umbrella Insurance, Fundraising, Operations Management, Property & Casualty..., Team Building, General Insurance, Commercial Insurance, Entrepreneurship, Brokers, Human Resources, Business Development, Professional Liability, Casualty, Cross-functional Team..., Business Planning, Legal Liability, Analysis, Marketing, Commercial Lines
Education
Hillsdale College
Economics and Business Administration, Business, Marketing, etc.
Michigan Shifting Gears program
St. Bonaventure University August 1985 - Present
Merchants Insurance Group 1983 - 1985
Merchants Insurance Group 1982 - 1983
PwC July 1980 - May 1982
Skills
Higher Education, Financial Accounting, Accounting, Research, Community Outreach
Education
Penn State University 1988 — 1993
Doctor of Philosophy (PhD), Accounting
SUNY at Buffalo 1983 — 1985
Master of Business Administration (MBA), Business Administration and Management, General
St. Bonaventure University 1976 — 1980
Bachelor of Business Administration (BBA), Accounting
Moog Inc. August 2012 - Present
Mercy Flight Inc. September 2011 - Present
Lancaster Depew Soccer Club September 2012 - Present
Moog, Inc. January 1999 - April 2014
Counterpoint Systems July 1997 - December 1998
Citibank May 1993 - June 1997
Merchants Insurance Group April 1990 - April 1993
Citibank January 1989 - April 1990
Empire of America Realty Credit Corp December 1987 - December 1988
Skills
Strategic Vision, Vendor Management, Program Management, Process Improvement, Integration, Cross-functional Team..., IT Management, Change Management, Systems Engineering, Strategic Planning, Security, Technology Management, Team Leadership, Data Center, Operations Management, Information Technology, Team Building, Telecommunications, Business Analysis, Cloud Computing, Disaster Recovery, Networking, Management, IT Operations, Visio, Outsourcing, IT Strategy, Project Portfolio..., Business Intelligence, Enterprise Architecture, ERP, Business Process..., SharePoint, SDLC, IT Service Management, Enterprise Software, Software Documentation, Software Development, Requirements Analysis, PMO, SaaS, MS Project, Virtualization
Education
Canisius College 1990 — 1995
MBA
University at Buffalo 1983 — 1987
BA
West Seneca West High School 1979 — 1983
Regents Diploma with Honors
PMA Companies September 1996 - Present
Fireman's Fund Insurance Company July 1992 - August 1996
Merchants Insurance Group April 1991 - July 1992
Peerless Insurance June 1988 - April 1991
Skills
Commercial Lines, Insurance, Liability, Property & Casualty..., Underwriting, Employee Benefits, Casualty, Workers Compensation, Legal Liability, Professional Liability, Casualty Insurance, Claims Management, Commercial Insurance, Reinsurance, General Insurance, Brokers
Education
State University of New York College at Potsdam 1984 — 1988
Bachelor of Arts (B.A.), Mathematics and Economics
Freeway Insurance Services, Inc. June 2015 - Present
Nationwide Insurance January 2012 - June 2015
Church Mutual Insurance Company March 2010 - January 2012
Church Mutual Insurance Group March 2010 - January 2012
Merchants Mutual Insurance January 2009 - December 2009
Merchants Insurance Group January 2009 - December 2009
Allstate June 2005 - October 2008
Encompass Insurance (An Allstate Company) June 2005 - June 2008
Encompass Insurance March 1998 - June 2005
Encompass Insurance March 1998 - June 2005
Skills
Property & Casualty..., Sales, Underwriting, Training, Sales Management, Leadership, Marketing, Selling, Management, Commercial Insurance, Professional Liability, Cold Calling, Sales Operations, Insurance, Health Insurance, Risk Management, Workers Compensation, Casualty, Umbrella Insurance, General Insurance, Liability, Commercial Lines, Casualty Insurance
Education
New York State Department of Insurance 2006 — 2008
Heidelberg University 1982 — 1986
Bachelor of Arts, Business Administration and Economics
Newark Senior High 1978 — 1982
Wausau School District September 2014 - Present
Merrill Area Public Schools March 2014 - Present
ABR-River Valley Bank September 2014 - October 2014
Equity Staffing for United Health Care (Temporary Position) November 2010 - April 2011
Baker-Borski Chiropractic January 2010 - May 2010
MedAssurant January 2008 - January 2009
Eye Clinic of Wisconsin June 2006 - June 2007
Computer Support Company January 2000 - January 2001
Wausau Insurance Companies April 1992 - September 1999
Merchants Insurance Group March 1986 - April 1992
Skills
Employee Relations, Human Resources, Software Documentation, Time Management, Customer Service, Administration, Healthcare, Fundraising, Invoicing, Networking, Teamwork, Troubleshooting, Interviews, Outlook, Spreadsheets, Administrative...
Education
Ashford University 2012 — 2014
Bachelor's degree, Human Resources Management/Personnel Administration, 3.8
Rasmussen College-Wisconsin 2010 — 2011
Course Work, Business Administration and Management, General, Dean's List
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Human Services, General, 3.5
Northcentral Technical College 2004 — 2006
Diploma, Medical/Clinical Assistant, 3.5
Insurance Institute of America 1990 — 1993
Associate in Automation Management, Computer and Information Sciences and Support Services, Designation
Merchants Insurance Group April 2013 - Present
Skills
Special Investigations, Claims Investigations, Legal Liability, Claim, Liability Analysis, Insurance, Liability, Casualty, Claims Management, Workers Compensation, Property & Casualty..., Investigation, Property Damage, Commercial Insurance, Subrogation, Recorded Statements, Claim Investigation, Private Investigations, Auto Claims, Claims Handling, Risk Management, Commercial Lines, Property Claims, Professional Liability, Claims Resolution, Fraud, Casualty Claims, Catastrophe, General Insurance, Product Liability, Litigation Management, Health Care Fraud, Workers' Compensation..., Fraud Claims, Accident Claims, Accident, Internal Investigations, Inland Marine, Reinsurance, Personal Injury, Investigative Research, CGL, Insurance Adjusting, Farm & Ranch Insurance, Claims Review, P&C License, Claims Auditing, Arson, Loss Adjusting, Casualty Insurance
Education
State University of New York College at Buffalo 1986 — 1990
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration
Caplugs March 2015 - Present
Willie Hutch Jones Sports Clinic July 2010 - Present
WENDT CORPORATION August 2014 - January 2015
Merchants Insurance Group June 2014 - August 2014
FedEx Ground September 2011 - July 2014
Ferguson Electric Construction March 2007 - May 2007
Skills
HTML, Microsoft Office, Windows, Java, Visual Basic, C++, C, SQL, JavaScript, Mac OS, Programming, MySQL, Linux, CSS, Active Directory, Windows 7, Access, Customer Service, Article Writing, Technical Support, Networking
Education
State University of New York College at Buffalo 2014 — 2015
Bachelor of Science (B.S.), Computer and Information Sciences, General
Erie Community College 2010 — 2013
Computer Engineering
Florida International University 2009 — 2010
Computer Engineering
State University of New York College at Buffalo 2007 — 2009
Electrical Engineering
Walsh Duffield October 2014 - Present
Merchants Insurance Group April 2008 - October 2014
Erie and Niagara Insurance June 2001 - March 2008
Skills
Property & Casualty..., Underwriting, Commercial Lines, General Insurance, Insurance, Product Management, Commercial Insurance, Reinsurance, Competitive Analysis, Product Development, Business Analysis, Process Improvement, Risk Management, Project Management, Liability, Business Development, Strategic Planning, Sales Management, Marketing Strategy, Enterprise Risk..., Casualty, Umbrella Insurance, Customer Service, Workers Compensation, Professional Liability, New Business Development, Inland Marine, Brokers, Sales, Legal Liability, Casualty Insurance
Education
Bryant and Stratton College-Amherst 2009 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Merchants Insurance Group March 2014 - Present
Merchants Insurance Group December 2013 - March 2014
Various Book Publishers 2010 - 2013
NJM Insurance Group 2004 - 2009
NJM Insurance Group 1998 - 2004
NJM Insurance Group 1993 - 1998
NJM Insurance Group 1986 - 1993
NJM Insurance Group 1981 - 1984
Ernst & Young 1978 - 1981
Education
SUNY at Buffalo, School of Management (MBA) 1976 — 1978
MBA, Professional Accounting
Houghton College 1972 — 1976
BA, Business Administration
Mitsui Sumitomo Marine Management (U.S.A.), Inc. August 2015 - Present
Cincinnati Financial Corporation November 2012 - July 2015
Phelan Insurance Agency June 2009 - November 2012
Merchants Insurance Group November 2008 - May 2009
Merchants Insurance Group October 2007 - October 2008
Cincinnati Financial Corporation January 2003 - May 2007
IncuBIT, LLC 2007 - 2007
Skills
Commercial Insurance, Umbrella Insurance, Inland Marine, Professional Liability, Contractors, Manufacturing, Hotels, Direct Sales, Excess & Surplus Lines, Risk Management, Property & Casualty..., Cargo Insurance, Contractual Risk..., Workers Compensation, Underwriting, Insurance, Casualty, Legal Liability, Commercial Lines, Casualty Insurance
Education
College of Mount St. Joseph 2000 — 2004
Bachelor's degree, Business Administration and Management, General
Mount St. Joseph University 2000 — 2004
Bachelor's degree, Business Administration and Management, General
New Hampshire Underwriters Insurance Agency December 2014 - Present
AIG September 2009 - August 2014
Lexington Insurance Company September 2009 - July 2010
Harleysville Insurance 2008 - 2009
Merchants Insurance Group 2005 - 2007
Acadia Insurance (a W. R. Berkley Company) 2003 - 2006
Skills
General Insurance, Insurance, Property, Risk Management, Underwriting, Marketing, Umbrella Insurance, Professional Liability, Liability, Property, D, Casualty Insurance, Legal Liability
Education
Southern New Hampshire University
Bachelor's Degree, Marketing
Merchants Insurance Group November 2013 - Present
Liberty Mutual Insurance April 2006 - November 2013
Skills
Property & Casualty..., Workers Compensation, Reinsurance, Commercial Insurance
Education
New Jersey Institute of Technology
Bachelor's Degree, Engineering Technolgy- Business Management
Merchants Insurance Group April 2005 - Present
NOVA Casualty Company April 2000 - April 2005
Bower Insurance Agency September 1984 - April 2000
Skills
Excel, Customer Service, Negotiation, Insurance, Product Development, Analysis, PowerPoint, Strategic Planning, Auditing, Risk, Word, Compliance, Microsoft Office, Research, Problem Solving, Customer Relations, Underwriting, Business Analysis, Contract Negotiation, Property & Casualty..., New Business Development, Social Media, Business Management, Teamwork, Mentoring, Customer Satisfaction, Management, Leadership, Account Management, Sales, Small Business, Business Planning, Coaching, Microsoft Excel, Financial Risk
Education
Associate In Commercial Underwriting (AU) Designation 2014 — 2015
Insurance
Trocaire College 2006 — 2008
Associates, Insurance Professional Studies
State University of New York College at Brockport 1988 — 1991
Bachelor of Science, Business Management with Marketing minor
Lockport Senior High School 1986 — 1988
Certified Insurance Counselor (CIC) Designation
Certified Insurance Service Representative (CISR) Designation
Associate In General Insurance (AINS) Designation
Program In General Insurance (INS) Designation
Property & Casualty Insurance Brokers' License
Life, Accident and Health Insurance License
Liberty Mutual Insurance July 2011 - Present
Chubb & Son May 2002 - July 2011
CNA July 1997 - May 2002
Merchants Insurance Group April 1992 - July 1997
Skills
Underwriting, Risk Assessment, Leadership, Property & Casualty..., Risk Management, Insurance, Commercial Insurance, Program Management, Professional Liability, Umbrella Insurance, Workers Compensation, Casualty, Legal Liability, Health Insurance, Homeowners, Liability Analysis, Claim, Insurance Brokerage, Analysis, Training, Property, Excess, Process Improvement, Employment Practices..., Actuarial Science, Reinsurance, Account Management, Inland Marine, Commercial Lines, Liability, Brokers, Product Liability, General Insurance, Executive Management, Term Life Insurance, Claims Management, Small Business, Litigation Management, Employee Benefits, Enterprise Risk..., CPCU, Financial Risk, Insurance Law, D&O, Life Insurance, Casualty Insurance
Education
Drexel University
BS, Business
Apple September 2014 - Present
Merchants Insurance Group July 2014 - Present
Merchants Insurance Group March 2013 - July 2014
Apple October 2013 - May 2014
YMCA March 2007 - December 2013
Merchants Insurance Group January 2011 - March 2013
Merchants Insurance Group May 2010 - December 2010
Skills
SharePoint, Access, Windows, Microsoft Excel, Software Documentation, Analysis, Microsoft Word, PowerPoint, Public Speaking, Customer Service, Sales, Mac OS X, Excel, Word, AS400, Apple Numbers, Apple Pages, ImageRight
Education
SUNY at Buffalo 2008 — 2011
Business Administration
Erie Community College 2006 — 2008
Computer Information Technology
Northeast Agencies Inc December 2011 - Present
Merchants Insurance Group April 2008 - October 2011
Buffalo Chapter of the CPCU Society 2007 - 2011
GEICO Auto Insurance March 2004 - April 2008
Robert C. Huber Insurance Agency January 2001 - January 2003
Skills
Insurance, Underwriting, Casualty, Commercial Lines, Umbrella Insurance, Property & Casualty..., Commercial Insurance, Leadership, Analysis, Professional Liability, General Insurance, Brokers, Claim, Workers Compensation, Casualty Insurance
Education
Boston University - School of Management 2009 — 2011
Master of Science, Insurance Management
State University of New York College at Buffalo 1998 — 2000
Bachelor of Science, Financial Economics
Floral Systems October 2008 - Present
Orchard Computer Solutions May 2007 - October 2008
Merchants Insurance Group May 2007 - October 2008
Professional Support, Inc. February 2007 - February 2008
Colley’s Pools & Spas May 2004 - May 2007
Leisure Living March 1999 - May 2004
Softbank Services March 1992 - March 1999
Skills
HTML, CSS, Dreamweaver, Photoshop, The Print Shop, Word, Excel, PowerPoint, Access, FrontPage, Front-end Development, Notary Public, Email Marketing, SEO, osCommerce, pdg software, Web Design, Web Development, Web Services, Organizing, personal assistant, pay per click, XHTML, Online Marketing, Microsoft Office, Social Media Marketing, Social Media, E-commerce
Education
Bryant & Stratton College 1986 — 1988
Associates, Legal Assistant/Paralegal
Bryant & Stratton Business Ins
Associates Degree, Legal Assistant
Notary Public
CSC April 1998 - April 2012
The Hartford November 1997 - April 1998
Merchants Insurance Group January 1994 - November 1997
LoVullo Associates, Inc. September 1983 - January 1994
Skills
Insurance, Management, Vendor Management, Process Improvement, Risk Management, Requirements Analysis, Business Intelligence, Management Consulting, Project Management, Data Warehousing, Program Management, Strategic Planning, SQL, Cross-functional Team..., Account Management, New Business Development, SDLC
Education
State University of New York at Buffalo 1987 — 1988
Finance
Canisius College 1984 — 1986
Management Information Systems
Willis January 2010 - Present
AonBenfield July 1997 - January 2010
Medical Inter-Insurance Exchange June 1993 - June 1997
Tillinghast June 1988 - June 1993
Merchants Insurance Group June 1983 - June 1988
Skills
Risk Management, Property & Casualty..., Reinsurance, Brokers, Financial Risk, Corporate Strategy, Leadership Development, Investment management, Investment Policy, Rating agencies, Mergers & Acquisitions, New Company startups, Expansion Strategies, Margin improvements, Finance systems, Federal & State..., IRS problem resolution, GAAP, Stat, Enterprise Risk..., Budgets, Forecasting, Financial Reporting, Analytic systems..., Auditor relationships, Board committees, Valuation, Capitalization Strategy, Team Building
Education
State University of New York at Buffalo - School of Management
MBA, Finance
Prudential Financial July 2011 - Present
Models and More January 2010 - Present
UPS November 2003 - December 2009
AEGIS Insurance Services June 2003 - October 2003
Computer Horizons Corporation February 2003 - June 2003
Merrill Lynch November 1996 - December 2002
LBMS (Learmonth and Burchett Management Systems) August 1995 - November 1996
Cap Gemini America April 1995 - August 1995
Cover-All Systems (Insurance Software Vendor) August 1993 - March 1995
Merchants Insurance Group August 1992 - August 1993
Skills
Business Analysis, Data Modeling, Data Analysis, Process Improvement, Testing, Process Modeling and..., Project Management, Training, Consulting, Business Intelligence, Integration, Visio, SharePoint
Education
American Institute for Property and Liability Underwriters
CPCU and ARM, P&C Insurance, highest professional designation
California State University, Fresno
Management, 24 grad sem hrs
Fresno City College
Real Estate, 18 sem hrs
Institute for the Certification of Computer Professionals
CDP, Computers and Systems, professional designation
The American College
CLU, Life and Health Insurance, highest professional designation
University of Colorado Boulder
BA, Political Science
University of Wisconsin-Eau Claire
MAT, Social Sciences / Secondary Education
Merchants Insurance Group February 2008 - Present
Merchants Insurance Group October 2000 - February 2008
Skills
Property & Casualty..., Marketing Strategy, Team Building, Mergers, Advertising, Public Relations, Promotions, Social Media, Licensing, Sales Management, Umbrella Insurance, Commercial Insurance, Casualty, Legal Liability, Insurance, Professional Liability, General Insurance, Workers Compensation, Brokers, Casualty Insurance, Liability
Education
SUNY Empire State College
Bachelor of Science (BS), Marketing
Niagara County Community College
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science
LocalEdge June 2015 - Present
LocalEdge April 2013 - April 2015
Belmont Housing Resources March 2013 - October 2013
Weinberg Campus July 2012 - October 2012
Merchants Insurance Group June 2011 - July 2012
Skills
Social Media Marketing, Social Media, Advertising, Online Marketing, Photoshop, Dreamweaver, Customer Service, Adobe Photoshop, PowerPoint, HTML, CSS, Newsletter Production, Email Newsletter Design, Press Release..., Microsoft Word, Microsoft Publisher, Microsoft PowerPoint, Microsoft Excel, Marketing
Education
Medaille College 2014 — 2016
Master of Business Administration (M.B.A.)
State University of New York at Buffalo 2009 — 2011
Bachelor of Science, Business Administration; Marketing concentration
NIAGARA COUNTY COMMUNITY COLLEGE 2006 — 2008
Associates of Science, Digital Media
Russell Bond & Co. Inc November 2013 - Present
Merchants Insurance Group October 2002 - July 2013
OneBeacon Insurance February 1997 - October 2002
OneBeacon Insurance March 1993 - February 1997
OneBeacon Insurance February 1987 - March 1993
Skills
Insurance, General Insurance, Underwriting, Property & Casualty..., Auto Liability, Commercial Insurance, Commercial Lines, Liability Analysis, Umbrella Insurance, Casualty, Product Management, Management, Liability, Process Improvement, Inland Marine, Legal Liability, Professional Liability, Casualty Insurance
Education
Canisius College 1984 — 1988
MBA, Finance/Management
Canisius College
BS, Finance
Cronin Consulting Product Management Academy
Insurance Product Management
American Institute for Property Casualty Underwriters
Chartered Property Casualty Underwriter (CPCU)
Insurance Institute of America
Associate in Automation Management (AAM)
Insurance Institute of America
Associate in Underwriting (AU)
Utica National Insurance Group March 2008 - September 2011
Main Street America Group January 1993 - January 2008
Merchants Insurance Group May 1984 - January 1993
Lexington Insurance Company March 1983 - April 1984
Ball State University September 1975 - August 1976
Education
Ball State University 1974 — 1975
Masters, Marketing
Anderson University 1970 — 1974
Bachelors, Business
Merchants Insurance Group 2006 - Present
Brown Security Designs (wholly owned subsidiary of Red Hawk Industries) 1999 - 2005
Education
State University of New York Empire State College 1990 — 2002
BS, Business, Management and Economics
Risk Transfer Solutions, LLC May 2012 - Present
JM Niland & Associates, LLC October 2002 - Present
Northpointe Council Inc. September 1994 - September 2010
Big Brothers Big Sisters of Niagara County Inc 1992 - 2010
First Niagara Risk Management June 2000 - September 2002
Riedman Insurance July 1991 - May 2000
Merchants Insurance Group 1988 - 1990
Merchants Insurance Group 1988 - 1990
Skills
Workers Compensation, General Liability, Claims, Captives, Coverage, Automobile, Casualty, Claims Management, Legal Liability, Claim, Property & Casualty..., Commercial Lines, Property Damage, Disability Insurance, Reinsurance, Liability Analysis, Insurance, Health Insurance, Financial Risk, Executive Management, Workers' Compensation..., Management, Commercial Insurance, Product Liability, Employment Practices..., Underwriting, Inland Marine, Casualty Insurance, Brokers, Risk Management, Liability
Education
State University of New York College at Buffalo 1976 — 1979
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration
Cardinal Dougherty 1970 — 1974
Providence Mutual Fire Insurance Company November 2011 - Present
Merchants Insurance Group May 2010 - August 2011
PILGRIM INSURANCE COMPANY August 2004 - September 2009
General Accident Insurance purchased by One Beacon Group 1998 January 1991 - January 2005
GENERAL ACCIDENT INSURANCE January 1996 - January 1998
GENERAL ACCIDENT INSURANCE January 1991 - January 1996
Education
Kutztown University of Pennsylvania 1972 — 1974
B S, Education
Northampton Community College 1970 — 1972
A S, Education
Kutztown State University
B.S, Education
Northampton County Area Community College
A.S, Education
Frankenmuth Insurance November 2013 - Present
Philadelphia Insurance Companies April 2012 - November 2013
Merchants Insurance Group January 2009 - October 2011
Merchants Insurance Group December 2006 - January 2009
Universal Underwriters Group 2004 - 2006
Selective Insurance 2002 - 2004
Harleysville Insurance 1997 - 2002
Skills
Underwriting, Business Development, Agency Management, Talent Development, Strategic Planning, Team Building, Financial Analysis, Marketing Strategy, Loss Prevention, Risk Management, Product Development, Property & Casualty..., Commercial Lines, Coaching, Mentoring, New Business Development, Sales Management, Leadership, Workers Compensation, General Insurance, Process Improvement, Commercial Insurance, Marketing, Insurance, Training, Legal Liability, Reinsurance, Talent Management, Casualty, Liability Analysis, Umbrella Insurance, Employment Practices..., Casualty Insurance, Inland Marine, Liability
Education
Temple University - Fox School of Business and Management
MBA, Finance
Villanova University - Villanova School of Business
BSE, Economics
Merchants Insurance Group December 2010 - Present
State Farm Insurance September 2006 - December 2010
Education
SUNY Brockport 2002 — 2006
Bachelor of Science, Criminal Justice and Anthropology
Merchants Insurance Group April 1997 - Present
Silvey Companies March 1990 - April 1997
Sentry Insurance October 1980 - March 1990
GAB Business Services January 1980 - September 1980
Skills
Commercial Insurance, Insurance, Commercial Lines, Workers Compensation, Property & Casualty..., Casualty, Claim, Product Liability, Claims Management, General Insurance, Legal Liability, Liability, Professional Liability, Reinsurance, Underwriting, Liability Analysis, Casualty Insurance
Education
Medaille College 2003 — 2005
BBA, Business Administration
University of Florida 1973 — 1975
Business Administration
Acadia Insurance Company February 1993 - Present
Acadia Insurance Company February 1993 - Present
Acadia Insurance Company February 1993 - Present
Acadia Insurance Company February 1993 - Present
Merchants Insurance Group October 1989 - February 1993
Holyoke Mutual Insurance Company April 1978 - October 1989
Skills
Property & Casualty..., Commercial Insurance, Underwriting, Insurance, Liability, Employment Practices..., CPCU, Commercial Lines, Umbrella Insurance, Casualty, Marketing, Professional Liability, Workers Compensation, General Insurance, Inland Marine, Reinsurance, D&O, Casualty Insurance, Claim
Education
Salem State University
Business
First Niagara Risk Management July 2012 - Present
APPELLATE INNOVATIONS September 2008 - May 2012
LOVULLO ASSOCIATES April 2006 - January 2008
Merchants Insurance Group April 1997 - April 2006
Merchants Insurance Group April 1996 - April 2005
COMMERCIAL UNION INSURANCE July 1984 - January 1997
Skills
Analysis, Budgets, Casualty, Claim, General Insurance, Insurance, Leadership, Liability, Mediation, Policy, Property, Risk Management, Strategic Planning, Vendor Management
Education
Canisius College 1980 — 1984
BS, Management
Brack Insurance Services, LLC April 2015 - Present
Santo Insurance & Financial Services, Inc. August 2012 - June 2014
MMG Insurance Company August 2009 - August 2012
Mt. Washington Assurance July 2006 - August 2009
Merchants Insurance Group December 1999 - August 2006
Skills
Property & Casualty..., Underwriting, Casualty, Umbrella Insurance, Workers Compensation, Commercial Lines, Inland Marine, Team Building, Marketing, Legal Liability, Professional Liability, Liability
Education
Plymouth State University 1981 — 1985
Bachelor of Science Business Administration
NH Property & Casualty license
FacilityDude September 2014 - Present
Hip Gypsy September 2011 - Present
Merchants Insurance Group September 2008 - September 2011
GEICO June 2004 - September 2008
Perry's Ice Cream June 2002 - February 2004
Skills
Thought Leadership, Teamwork, Networking, Relationship Building, Creativity Skills, Public Speaking, Presentations, Technical Writing, Expository Writing, Analytics, Metrics, Crunching Numbers, Product Specialists, Project Management, Government Procurement, Sales, Microsoft Office, Contract Negotiation, Leadership, Marketing, Data Analysis, Commercial Insurance, Underwriting, Insurance, Sales Process, Umbrella Insurance, Analysis, Customer Service, Training
Education
State University of New York at Oswego 1999 — 2001
Bachelor of Science, Business & Economics
SUNY Niagara 1996 — 1998
Associates, Liberal Arts: Humanities & Social Science
Erie Community College
Associate of Arts (AA), Architectural Technology
M&T Bank September 2015 - Present
LocalEdge May 2014 - September 2015
LocalEdge October 2012 - June 2014
Merchants Insurance Group April 2008 - October 2012
Merchants Insurance Group April 2008 - October 2012
GEICO, Auto Insurance January 2006 - April 2008
Buffalo Bills August 2005 - November 2005
Buffalo Bills January 2005 - April 2005
Buffalo Bills May 2004 - January 2005
M&T Bank October 2002 - May 2004
Skills
Marketing, Product Road Mapping, Product Management, Project Management, Demand Planning, Product Development, Resource Management, Capacity Planning, Agile Project Management, Underwriting, Agile Methodologies, Scrum, Property & Casualty..., Marketing Communications, SEM, Social Media Marketing, Digital Marketing, Mobile Applications, Product Marketing, Corporate Events, Data Analysis, Training, Competitive Analysis, Sports Marketing, Corporate Sponsorships, Inside Sales, Event Planning, Leadership, Management, Advertising, Social Media, Marketing Strategy, Strategy, Online Marketing
Education
Canisius College 2009 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Canisius College 2004 — 2005
MSA, Sport Marketing
Canisius College 1997 — 2002
Bachelor's degree, Marketing/Marketing Management, General
Ascentria Care Alliance / Health Profession Opportunity Project April 2015 - Present
. March 2011 - Present
Ascentria Care Alliance June 2013 - April 2015
New Hampshire Employment Security October 2004 - June 2009
Merchants Insurance Group January 1979 - October 1992
Skills
Public Speaking, Management, Program Development, Editing, Microsoft Office, Customer Service, Microsoft Excel, Volunteer Management, Team Building, Social Media, Community Organizing, Microsoft Word, Organizational..., Project Management, PowerPoint, Political Campaigns, Training, Writing, Creative Writing, Novelist, Community Outreach, Interviews, Social Networking, Nonprofits
Education
Keene State College 1972 — 1976
Bachelor of Arts (B.A.), Sociology
Blended Solutions Technical Institute 2012 — 2012
Health Unit Coordinator
The Institutes 1982 — 1992
Chartered Property Casualty Underwriter, Property and Casualty Insurance
Meadowbrook Insurance Group /TPA Associates April 2013 - Present
Merchants Insurance Group December 2011 - December 2012
Peerless Insurance May 2008 - December 2011
Arbella Insurance Group 2006 - 2008
Westfield Insurance 2001 - 2007
Skills
Commercial Lines sales..., Personal Lines Sales..., Life and Long term..., Personal Development, Property & Casualty..., Underwriting, General Insurance, Legal Liability, Commercial Lines, Insurance, Umbrella Insurance, Commercial Insurance, Casualty, Salesforce.com, Claim, Employment Practices..., Inland Marine, Reinsurance, Excess, Risk Management, Liability Analysis, Professional Liability, D&O, Self-insured Groups, Workers Compensation, Diplomacy, Small Business, Customer Service, Compliance, Contractors, Surety Bonds, HR Policies, Key Account Management, New Business Development, Newsletters, Volunteer Management, Yachting, Homeowners, Claims Management, Disability Insurance, Life Insurance, Health Insurance, Casualty Insurance, Liability
Education
Immaculata University 2004 — 2006
B.A., Human Performance Management
Insurance Institute for CPCU
AAI, API, Insurance
National Allicance
CIC, Insurance
The Auto Club Group March 2015 - Present
Merchants Insurance Group May 2009 - March 2015
Preciosa International Inc October 2006 - September 2008
Realty USA June 2003 - October 2006
Skills
Customer Service, Insurance, Property & Casualty..., Umbrella Insurance, Casualty, Risk Management, Commercial Lines, Accounting, General Insurance, Commercial Insurance, Supervisory Skills, Legal Liability, Inland Marine, Liability, Homeowners, Workers Compensation, Customer Retention, Personal Lines Auto, Call Centers, Call Center Development, Web Chat, Operating Budgets, Casualty Insurance
Education
Florida State College at Jacksonville 2014 — 2014
RCSR- Registered Customer Service Representative designation, Insurance
The Institues 2014 — 2014
Associates in General Insurance, Insurance
Merchants Insurance Group March 2008 - April 2015
Progressive Insurance August 2005 - March 2008
Skills
Automotive Appraisal..., Claim, Commercial Insurance, Insurance, Property, Property, General Insurance, Legal Liability, Customer Service, Claims Management, Liability, Casualty Insurance, Claim Investigation, Liability Analysis, Subrogation
Education
State University of New York College at Buffalo 2002 — 2004
Bachelor's degree, Business Administration and Management, General
Liberty Mutual Insurance May 2003 - Present
Merchants Insurance Group December 2000 - May 2003
Skills
Casualty Insurance, Commercial Insurance, Insurance, Liability, Property, Underwriting
Education
State University of New York College at Fredonia 1996 — 2000
Bachelor's degree, Accounting and Finance
Tickets.com May 2000 - Present
Tickets January 2000 - Present
Let Em Play Sports 2009 - 2013
CounterPoint Systems, Inc August 1996 - May 2000
Counterpoint Systems, Inc January 1996 - January 2000
Hunt Real Estate ERA January 1989 - August 1996
Empire Realty Credit Corp. \ Goldome Realty Credit Corp February 1983 - August 1996
H. Potter Realtors / Hunt Real Estate Corporation January 1989 - January 1996
Merchants Insurance Group January 1988 - January 1990
Empire Realty Credit Corp January 1986 - January 1988
Skills
Project Management, Visio, SDLC, System Administration, Team Leadership, Technical Support, SharePoint, Software Documentation, Troubleshooting, Integration, Marketing, Databases, Testing, Networking, Leadership, HTML, Management, Budgets, Access, Network Administration, Software Development, Business Analysis, Software Installation, Process Improvement, Vendor Management, SQL, Requirements Analysis, Security, Sales, Computer Hardware
Education
University of Phoenix 2004 — 2006
BS, Bachelor of Science, Business Management
University of Phoenix 2002 — 2006
Bachelors, Business Management
New York Institute of Technology 1983 — 1984
Computer Science
State University of New York College at Plattsburgh 1981 — 1983
Electrical \ Computer Engineering
New York Institute of TechnologyComputer Science
State University of New York at Plattsburgh
Electrical / Computer Engineering
Flight Options August 2015 - Present
The Guy Next Door Landscaping and Snowplowing LLC May 2015 - July 2015
Kent State University August 2012 - May 2015
Kent State University February 2013 - January 2015
Merchants Insurance Group May 2014 - August 2014
McDonald's Corporation February 2011 - August 2014
Federal Aviation Administration - FAA May 2014 - May 2014
Skills
Aeronautics, Aviation, Air Traffic Control, Teaching, Traffic Management, Academic Tutoring, Aerospace, Astronomy, Flights, Simulations, Flight Safety, Problem Solving, Public Speaking, Cosmology, PowerPoint, Microsoft Word, Higher Education, AutoCAD, Autodesk Inventor, Mentoring, Aviation Safety, Flight Dynamics, Aircraft Systems, Education, Airports, Aircraft, Physics
Education
Kent State University 2011 — 2015
Bachelor's degree, Aeronautics with an in Air Traffic Control concentration, Senior
Williamsville East High School
Great American Insurance September 2014 - Present
Merchants Insurance Group September 2012 - September 2014
Dyn January 2012 - September 2012
Federated Insurance March 2008 - January 2012
New Hampshire Automobile Dealers Association June 2006 - March 2008
New Hampshire Automobile Dealers Association June 2004 - June 2006
Skills
Instructor-led Training, Face to Face..., OSHA 10, Defensive Driving, Workers Compensation, Commercial Insurance, Teamwork, Team Leadership, DNS, SaaS, Salesforce.com, Insurance, CRM, Property, IaaS, Property, Sales Operations
Education
Keene State College 1999 — 2004
BS, AS, Occupational Safety, Chemical Dependency
Souhegan High School 1995 — 1999
Merchants Insurance Group April 2014 - Present
CDPHP-Capital District Physicians Health Plan September 2013 - April 2014
Merchants Insurance Group March 2008 - September 2013
GEICO October 2004 - March 2008
Skills
Product Management, Property & Casualty..., Underwriting, Insurance, General Insurance, Casualty, Analytics, Financial Analysis, Communication, Strategic Planning, Leadership, Analysis, Umbrella Insurance, Commercial Lines, Medicare, Medicare Advantage, Healthcare Management, Project Management, Trend Analysis, Marketing Strategy, Commercial Insurance, Management
Education
State University of New York College at Buffalo 1996 — 2000
Bachelor's degree, Communication, General
Retired Inc January 2013 - Present
Merchants Insurance Group July 1993 - January 2013
IBM 1984 - 1993
Adelie Corporation 1982 - 1984
Boston University 1980 - 1982
Emory & Henry College January 1980 - August 1981
Skills
IT Strategy, Business Continuity, Information Security, Information Technology, Property & Casualty..., Research, Insurance, Underwriting, Commercial Insurance, General Insurance, Business Analysis, Reinsurance, Risk Management, Workers Compensation, SDLC, Liability, Health Insurance, Casualty, Enterprise Risk..., Strategic Planning
Education
University of Toronto 1977 — 1981
Ph.D., Anthropology
University of Toronto 1975 — 1977
M.A., Anthropology
Florida State University 1969 — 1973
B.A., Anthropology
Upstate Niagara Coop August 2010 - Present
Merchants Insurance Group 2005 - 2010
CSC 1998 - 2005
Racal Datacom 1981 - 1998
Skills
VMware, Virtualization, Disaster Recovery, DNS, Troubleshooting, Cisco Technologies, IT Operations, TCP/IP, Citrix, Network Engineering, LAN-WAN, Network Architecture, Unix, VPN, Windows Server, XP, Firewalls, Integration, WAN, IT Management, Cloud Computing, IT Service Management, CCNA, Operating Systems, Wireless Networking, System Administration, NetApp, Microsoft Exchange, Security, HP, IP, Business Continuity, Servers, DHCP, VoIP, SAN, Routing, Active Directory, Data Center, Windows, Antivirus, Network Administration, Infrastructure, Network Design, Microsoft SQL Server, Networking, Cisco IOS, SharePoint, Hardware, Network Security
Education
Medaille College 2000 — 2005
BS, IT
Highmark Inc. February 2015 - Present
Cowden Associates, Inc. July 2012 - January 2015
Merchants Insurance Group September 2011 - July 2012
UPMC May 2008 - August 2011
Skills
Pricing, Ratemaking, C++, VBA, Excel, Access, Query, Impact Analysis, Data Analysis, Enterprise Risk..., Statistical Modeling, Visual Basic, Actuarial Science, Statistics, Microsoft Excel, Financial Modeling
Education
Grove City College 2007 — 2011
B.S., Mathematics
Penn Trafford High School 2004 — 2007
Merchants Insurance Group August 2014 - Present
Merchants Insurance Group September 1999 - Present
Farm Family Insurance March 1990 - June 1998
Schaedler Dairy 1981 - 1985
Skills
Commercial Lines, Property & Casualty..., Commercial Insurance, General Insurance, Underwriting, Insurance, Casualty, Umbrella Insurance, Liability, Professional Liability, Workers Compensation, Liability Analysis, Brokers, Health Insurance, P&C Insurance, Casualty Insurance, Claim, Legal Liability
Education
Lindenhurst High School
Syracuse University
Merchants Insurance Group March 2008 - Present
GEICO May 2004 - December 2008
Skills
Liability, Requirements Analysis, Customer Service, General Insurance, Project Management, Windows, Property & Casualty..., Commercial Insurance, Insurance, Underwriting, Casualty Insurance, Legal Liability, Business Analysis, Umbrella Insurance, Workers Compensation, Risk Management, Personal Lines Auto, Homeowners, Employee Training, Cultural Awareness, Cultural Diversity, Customer Retention, Team Leadership
Education
State University of New York College at Buffalo 2000 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Merchants Insurance Group October 2014 - Present
Merchants Insurance Group 2014 - 2015
Merchants Insurance Group 2014 - 2015
Mercer Insurance/United Fire Group June 2005 - October 2014
Harleysville Insurance June 1992 - June 2005
Merchant's Insurance 1987 - 1992
Travelers Insurance 1984 - 1987
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Commercial Lines, Casualty, Legal Liability, Commercial Insurance, Professional Liability, Workers Compensation, Liability, Umbrella Insurance, Inland Marine, Employment Practices..., D&O
Education
Rutgers, The State University of New Jersey-Camden 1984 — 1991
MBA, Finance and Marketing
York College of Pennsylvania 1981 — 1985
Bachelor of Science (B.S.), Management & Marketing
Burlington County College 1980 — 1981
AmTrust Financial Services, Inc. (AFSI) October 2011 - Present
GMAC Insurance 2009 - October 2012
GMAC Insurance November 1996 - July 2004
GMAC Insurance November 1996 - July 2004
Merchants Insurance Group April 1995 - November 1996
Merchants Insurance Group June 1990 - April 1995
Merchants Insurance Group 1987 - 1990
Goldome 1985 - 1987
Skills
Finance, Program Management, Sarbanes-Oxley Act, Risk Management, Accounting, Financial Reporting, Financial Analysis, Auditing, Internal Controls, General Ledger, Process Improvement, Account Reconciliation, Accounts Payable, Credit, Leadership, Business Process, Forecasting, Accounts Receivable, Essbase, Insurance, Solvency II, Management, Budgets, Customer Service, Strategic Financial..., Valuation
Education
Saint Bonaventure University 1978 — 1982
OHS
XL Catlin March 2014 - Present
National Ski Patrol (various member patrols) November 1975 - Present
Tennessee Valley Authority January 2011 - March 2014
Liberty Mutual July 2006 - December 2010
Speedway Safety Services April 1997 - December 2010
BAE Systems August 2004 - July 2006
Raceway Ambulance Service April 1996 - December 2004
Merchants Insurance Group March 2003 - August 2004
Environmental Health & Engineering, Inc. February 2000 - March 2003
Brigham and Women's Hospital February 2000 - March 2003
Skills
Emergency Management, Risk Assessment, Emergency Services, Program Management, Homeland Security, Government, Risk Management, Project Management, Hazardous Materials, Inspection, Engineering, Disaster Response, Supervisory Skills, Fire Safety, Occupational Health, First Aid, Fire Management, Ergonomics, Safety Management..., Industrial Hygiene, Investigation, Rescue, Fire Protection, Public Safety, Physical Security, Security Clearance, Military, Training, Crisis Management, Private Investigations, Enforcement, EHS, Environmental Compliance, Security Management, Preparedness, Incident Command, EMS, Life Safety, NIMS, Policy, Safety Engineering, Command, Construction Safety, Exercises, Hazardous Waste..., Hazard Recognition, Firefighting, CBRN, Weapons of Mass..., NFPA
Education
Oklahoma State University 1979 — 1980
BS in Engineering Technology, Fire Protection and Safety
University of Alabama at Birmingham 2010 — 2012
Masters of Engineering (M.Eng), Advanced Safety Engineering & Management (ASEM)
Salem International University 1977 — 1979
BA & BSW, BA-Human Relations & BSW-Bachelor of Social Work
Lakes Region Community College 1975 — 1977
AAS, Fire Protection
Tarrant County College 1985 — 1986
AAS, Fire Protection / Fire Technology
City University of Seattle 1987 — 1990
Graduate Studies in Public Administration, Fire Command
Wellesley Senior High School 1971 — 1974
HS Diploma
Merchants Insurance Group March 2008 - August 2009
Praxair, Inc. September 1984 - December 2006
Education
University at Buffalo 1993 — 2001
M. E., Chemical Engineering
New Jersey Institute of Technology 1976 — 1983
BS, Chemical Engineering
Roswell Park Cancer Institute April 2008 - Present
Merchants Insurance Group July 2007 - April 2008
CIT Help Desk - State University of New York at Buffalo 2004 - 2007
UB 2002 - 2007
Education
State University of New York at Buffalo - School of Management 2006 — 2007
MS, Managment Information Systems
University at Buffalo 2002 — 2006
BS, Business Administration - Concentration in MIS
Merchants Insurance Group June 2015 - Present
M&T Bank May 2006 - Present
IIBA Buffalo 2012 - January 2013
Adelphia Communications 2001 - 2006
ClientLogic 1997 - 2000
Skills
Visio, Vendor Management, Software Documentation, Business Analysis, Process Improvement, Requirements Analysis, SDLC, Access, Banking, Analysis, Business Requirements, Experienced Business..., IIBA, Elicitation, Context Diagrams, DFD, Activity Diagrams, Use Case Diagrams, BRD, Requirements..., Requirements Workshops, Non-Functional..., BABOK, Functional Decomposition, Business Process..., Call Centers, User Acceptance Testing, Mainframe, Testing, Requirements Gathering, MS Project, Software Project..., Quality Assurance, Gap Analysis, Functional..., SharePoint, Systems Analysis, Cross Functional...
Education
State University of New York College at Buffalo 1994 — 1997
Bachelors, Anthropology
KLX Inc October 2014 - Present
Office Depot March 2011 - October 2014
Office Depot October 2006 - March 2011
Peterson Bernard January 2005 - October 2006
Allstate January 2002 - December 2004
Allstate August 1995 - December 2001
Nova Casualty Company 1994 - 1995
Merchants Insurance Group 1992 - 1994
Skills
Customer Service, Mergers, Contract Negotiation, Construction, Negotiation, Project Management, Management, Contract Management, Budgets, Process Improvement, Training
Education
Palm Beach Atlantic University 2001 — 2004
MBA, Business Administration and Management, General, 4.0
State University of New York at Oswego 1986 — 1990
Bachelors of Science, Business Administration
State University of New York at Buffalo 1989 — 1989
Independent Health December 2008 - Present
Univera Healthcare May 2003 - November 2008
Merchants Insurance Group 1996 - 2001
Skills
Process Improvement, Medicare, Team Building, Health Insurance, Problem Solving, Budgeting, Insurance, Product Development, Microsoft Office, Claims, Excel, Analysis, Compliance, HIPAA, Medicare Part D, Health Policy, Health Care Reform, Claim, Employee Benefits, Microsoft Excel, Managed Care, Healthcare
Education
State University of New York College at Buffalo 1978 — 1996
Merchants Insurance Group December 2012 - Present
Merchants Insurance Group November 2011 - December 2012
Flexo Transparent May 2007 - November 2011
Brock, Schechter & Polakoff 2005 - 2007
Fox and Company 2003 - 2005
New Horizons CLC 2001 - 2001
Skills
Financial Reporting, Accounting, Financial Analysis, Auditing, GAAP
Education
State University of New York College at Buffalo 1997 — 2002
BS, Accounting
Merchants Insurance Group February 2015 - Present
Seneca Gaming Corporation January 2012 - Present
Sitel Operating Corporation 2000 - November 2011
HealthNow New York Inc. 2011 - 2011
Skills
Business Analysis, Call Center, Process Improvement, Outsourcing, Vendor Management, Project Management, Disaster Recovery, PMP, Resource Management, Wireless, Planview Enterprise, SDLC, Firewalls, ITIL, Visio, Troubleshooting, Network Security, IT Management, Requirements Gathering, Information Technology, Call Centers, Requirements Analysis, Quality Assurance, Telecommunications, Integration, Data Center
Education
State University of New York College at Buffalo 1991 — 1999
Bachelor of Applied Science (BASc), Computer Information Services
Merchants Insurance Group October 2014 - Present
Project Management Institute January 2014 - Present
University at Buffalo January 2013 - Present
Merchants Insurance Group November 2008 - October 2014
PMI Buffalo July 2010 - December 2013
Bryant & Stratton College 2009 - December 2013
Empire State College August 2009 - August 2010
PMI Buffalo July 2008 - June 2010
CTG May 2008 - November 2008
Adeptiv Solutions February 2004 - May 2008
Skills
Project Management, Software Deployment, Strategic Planning, Market Research, Process Improvement, Management Consulting
Education
Northcentral University 2009 — 2015
DBA, Organizational Leadership
University of Phoenix 1998 — 2002
MBA, Technology Management
University at Buffalo 1989 — 1991
MA, Political Science
Syracuse University 1983 — 1987
BS, Business
Syracuse University - Martin J. Whitman School of Management 1983 — 1987
BS, Accounting
St. Francis HS 1979 — 1983
Erie Insurance Group February 2003 - Present
Merchants Insurance Group September 1999 - December 2002
Commercial Union 1995 - 1999
Education
Otterbein University 2003 — 2005
MBA, Business Administration
Hobart and William Smith Colleges 1990 — 1994
BS, Mathematics, Economics
Batavia High School
Home April 2012 - Present
TD Insurance February 2002 - March 2012
Merchants Insurance Group October 1996 - October 2000
INS Agency/Today January 1995 - September 1996
St. John Fisher College September 1993 - August 1996
Sedgwick James April 1985 - March 1994
Skills
Teaching, Analysis, Customer Service, Microsoft Excel, Teamwork, Customer Experience, Relationship Management, Editing, Brokers, Change Management, Property & Casualty..., Captives, Professional Liability, Insurance
Education
Roberts Wesleyan College 1987 — 1989
Bachelors
George School
Diploma
Merchants Insurance Group December 2011 - Present
Penn Millers Insurance Company January 1991 - December 2011
Selective Insurance July 1983 - January 1991
Skills
Insurance, Commercial Insurance, General Insurance
Education
La Salle University 1979 — 1983
BS in Business Administration, Marketing
Merchants Insurance Group January 2009 - Present
Merchants Insurance Group 2006 - 2009
Merchants Insurance Group September 1998 - February 2005
Skills
Property & Casualty..., Underwriting, Workers Compensation, Professional Liability, Casualty, Insurance, Commercial Insurance, Liability, Commercial Lines, Umbrella Insurance, Reinsurance, General Insurance, Financial Risk, Legal Liability, Inland Marine, Claim, Brokers, Health Insurance, D, Liability Analysis, Casualty Insurance
Education
Daniel Webster College 2004 — 2007
MBA, Business
Saint Bonaventure University 1986 — 1990
BA, Management & Marketing
Selective Insurance July 2012 - Present
Merchants Insurance Group October 2011 - July 2012
Chartis Insurance October 2004 - October 2011
Skills
Workers Compensation, Liability, Property & Casualty..., Commercial Insurance, Safety Management..., Legal Liability, Commercial Lines, Claims Management, General Insurance, Claim, Professional Liability, Accident, Risk Assessment, Employee Benefits, Reinsurance, Umbrella Insurance, Health Insurance, D&O, Inland Marine, Loss Prevention...
Education
Keene State College 1992 — 1997
BS, Occupational Safety & Health
Merchants Insurance Group February 2000 - Present
Allstate Insurance Company August 1989 - February 2000
Skills
Analysis, Casualty, Claim, Claims Management, Commercial Insurance, Commercial Lines, General Insurance, Insurance, Legal Liability, Liability, Liability Analysis, Litigation, Litigation Management, Management, Negotiation, Professional Liability, Property & Casualty..., Reinsurance, Strategy, Training, Workers Compensation, Property Damage, Inland Marine, Casualty Insurance
Education
University of Rochester 1985 — 1989
BA, Philosophy
Medaille College
Master's Degree, Organizational Leadership
Merchants Insurance Group May 2009 - Present
OneBeacon Insurance Comapny October 2003 - October 2008
One Beacon Insurance 2003 - 2008
Nationwide Insurance Company September 1995 - October 2003
Nationwide Insurance 1993 - 2003
Nationwide Insurance Company August 1993 - September 1995
Skills
Liability, Claim, Insurance, Personal Injury, Litigation, Commercial Lines, Arbitration, Investigation, Employee Benefits, Policy, Claims Handling, Accident, Claim Investigation, Property & Casualty..., Litigation Management, Casualty Insurance, General Insurance, Product Liability, Claims Management
Education
State University of New York College at Cortland 1990 — 1993
Masters, Education
State University of New York College at Buffalo 1969 — 1975
Bachelors, Art Education
Westfield Group/Westfield Insurance February 2014 - Present
Westfield Group/Westfield Insurance September 2011 - February 2014
Westfield Group/Westfield Insurance October 2007 - September 2011
Westfield Group/Westfield Insurance March 2006 - October 2007
Merchants Insurance Group May 2001 - March 2006
Merchants Insurance Group August 1999 - May 2001
Acadia Insurance (a W. R. Berkley Company) November 1998 - August 1999
Skills
Leadership, Sales Operations, Property & Casualty..., Underwriting, Commercial Insurance, Personal Insurance, Service Center..., Agents & Brokers, Home Inspections, Marketing, Commercial Lines, Insurance
Education
Canisius College 1999 — 2003
MBA, Business
Washington University in St. Louis 1989 — 1993
BA, Architecture
AFCO Credit Corporation August 2009 - Present
Encompass Insurance January 1997 - December 2008
Michigan Millers Mutual Insurance Company July 1991 - January 1997
Merchants Insurance Group July 1988 - July 1991
Underwriter's Adjusting Company, Division of Continental Insurance July 1986 - July 1988
Empire of America, FSB April 1985 - April 1986
Nabisco Brands June 1983 - April 1985
Skills
Underwriting, Cold Calling, General Insurance, B2B, Insurance, Coaching, Customer Relations, Problem Solving, Microsoft Office, Customer Service, Strategic Planning, Budgeting, Excel, New Business Development, Account Management, Team Building, PowerPoint, Word, Marketing Strategy, Business Strategy, Analysis, Negotiation, Research, Outlook, Consultative Selling, Team Leadership, Business Planning, Risk Management, Business Analysis, Administration, Change Management, Financial Analysis, Social Media, Data Analysis, Property & Casualty..., Public Speaking, Compliance, Vendor Relations
Education
Canisius College 1991 — 1995
MBA, Marketing, Finance, Accounting
Canisius College 1981 — 1984
B.S., Finance
Erie Community College 1979 — 1981
A.A.S., Business Administration
Cardinal Dougherty High School 1975 — 1979
College Prep, Accounting
First Niagara Risk Management September 2006 - Present
Merchants Insurance Group August 2001 - September 2006
Allied Claims Services August 1996 - August 2001
Skills
Property & Casualty..., Legal Liability, Personal Injury, Claim, Insurance, Liability, Casualty, Commercial Insurance, General Insurance, Commercial Lines, Professional Liability, Reinsurance, Underwriting, Workers Compensation, Mediation, Claims Management
Education
Erie Community College 1983 — 1984
Ingram Micro September 2006 - April 2014
ABC-Amega February 2003 - September 2006
Husky Injection Molding Systems 1994 - 2003
Merchants Insurance Group 1992 - 1994
HSBC 1987 - 1992
Skills
Credit, Cash Flow, Risk, Cash Management, Financial Analysis, Accounts Receivable, Loans, Spreadsheets, Analysis, Risk Management, Credit Risk, Credit Management, Finance, Forecasting, Sarbanes-Oxley Act, Credit Analysis, Financial Risk
Education
Canisius College 1983 — 1987
BS, Marketing, Accounting
Cheektowaga Central HS 1980 — 1983
Regents Diploma, N/A
Aquasol Corporation July 2004 - Present
Rich Products Corporation 2002 - 2004
The Mentholatum Company 1994 - 2001
Merchants Insurance Group 1988 - 1992
Skills
Cross-functional Team..., Market Research, Strategic Planning, Marketing Research, Product Development, Business Strategy, Marketing Strategy, Business Planning, New Business Development, Account Management, International Business, Sales
Education
State University of New York at Buffalo - School of Management 1985 — 1987
MBA, Marketing, Financial Planning & Control
State University of New York College at Buffalo 1981 — 1985
BS, Business Studies
North Tonawanda
Insurance Solutions 2013 - Present
GCUBE Insurance Services, Inc January 2001 - July 2012
AON Risk Services, Inc. February 1988 - January 2001
Anderson & Anderson Insurance Brokers, Inc. June 1980 - January 1988
Mission Insurance, Inc. February 1979 - June 1980
Merchants Insurance Group September 1977 - January 1979
Skills
Commercial Insurance, Underwriting, Insurance, Renewable Energy, Brokers, Power Generation, Professional Liability, Property & Casualty..., Mining, Excess, Casualty, Employment Practices..., Reinsurance, Liability, Commercial Lines, General Insurance, Umbrella Insurance, Inland Marine, Legal Liability, Claims Management, Claim, Liability Analysis, Risk Management, New Business Development, Workers Compensation, Business Strategy, Product Liability, D&O, Captives, DIC
Education
St. Bonaventure University
Bachelor of Business Administration (BBA), Marketing
Merchants Insurance Group January 1999 - Present
Bryant & Stratton College January 1997 - December 1998
Fisher-Price February 1988 - December 1996
Skills
Property & Casualty..., Advertising, Insurance, Customer Service, Team Building, Marketing, Sales Management, Competitive Analysis, Marketing Strategy, Product Management, Market Research, New Business Development, Social Media Marketing, Product Development, Business Development, Strategic Planning, Leadership
Education
State University of New York at Buffalo - School of Management
Master of Business Administration (MBA), Marketing/Market Research
State University of New York at Buffalo - School of Management
Bachelor of Science (BS), Business
Harleysville Insurance November 2000 - Present
Merchants Insurance Group April 1989 - November 2000
Skills
Underwriting, New Business Development, Training, Commercial Lines, Inland Marine, Commercial Insurance, Coaching, Liability, Umbrella Insurance, Workers Compensation, Casualty, Property, Insurance, General Insurance, Property & Casualty..., Casualty Insurance, Professional Liability
Education
Rowan University 2000 — 2006
BS, Business Admin
Rowan College at Burlington County 1990 — 1996
AAS, Business Admin
Merchants Insurance Group May 2015 - Present
helmet safeTY awareness campaign April 2011 - Present
The Coffey Insurance Agency January 2009 - May 2015
Skills
Workers Compensation, Property & Casualty..., General Liability, Commercial Insurance, Professional Liability, Inland Marine, Employment Practices..., Umbrella, Legal Liability, Umbrella Insurance, Commercial Lines, Risk Management, Insurance, Casualty, Liability, Sales
Education
The Hartford School of Insurance 2009 — 2009
Commercial Lines Coverage Specialist
Plymouth State University 2005 — 2009
BS, Business Administration
Hollis/Brookline High School 2001 — 2005
Diploma
Merchants Insurance Group July 2009 - Present
Zurich Insurance Group June 1976 - September 2008
Education
Erie Community College 1974 — 1976
A.A.S., Business Administration
AIG September 1997 - Present
Merchants Insurance Group 1994 - 1997
Maryland Casualty Company 1988 - 1993
Skills
CRM, Insurance, Property & Casualty..., Training, Business Analysis, Process Improvement, Business Process..., Project Management, Strategic Planning, Human Resources, Databases, Recruiting
Education
Southern New Hampshire University 2004 — 2007
MBA, Business
New Hampshire College 1999 — 2002
BA, Business Administration
Daimler Trucks North America July 2013 - Present
Daimler Trucks North America November 2010 - July 2013
Arch Insurance Group March 2005 - June 2008
Royal & SunAlliance January 1998 - July 2004
Merchants Insurance Group October 1993 - January 1998
Blue Cross and Blue Shield of Western New York, Incorporated October 1990 - 1993
Skills
Analysis, CRM, Program Management, Marketing, New Business Development
Education
Canisius College
Masters, Business Administration
Canisius College
Bachelors of Science, Economics
Merchants Insurance Group Vice President Merchants Insurance GroupMedaille College1968 - Present
Skills
Underwriting, Property & Casualty..., Commercial Insurance, Insurance, Reinsurance, Commercial Lines, General Insurance
Education
Medaille College 1985 — 1990
Business
Merchants Insurance Group September 2010 - Present
Merchants Insurance Group October 2001 - September 2010
Jefferson Insurance Group 1998 - 2001
Skills
Property & Casualty..., Underwriting, Workers Compensation, Commercial Insurance, General Insurance, Commercial Lines, Casualty, Liability, Legal Liability, Insurance, Health Insurance, Umbrella Insurance, Employment Practices..., Brokers, Claim, Inland Marine, D&O, Casualty Insurance, Risk Management
Education
Manhattanville College 1981 — 1985
Bachelor of Arts (B.A.), Biology, General
Hallmark Personal Lines at Hallmark Insurance Company July 2014 - Present
Hallmark Personal Lines at Hallmark Insurance Company October 2013 - July 2014
Gainsco August 2011 - August 2013
Merchants Insurance Group August 2006 - August 2011
GEICO 2005 - 2006
GEICO 2004 - 2005
Skills
Property & Casualty..., Insurance, General Insurance, Underwriting, Casualty, Sales, Management, Analysis, Business Analysis, Training, Cross-functional Team..., Team Leadership, Coaching, Risk Management, Reinsurance, Commercial Insurance, Liability, Commercial Lines, Claim, Claims Management, Customer Retention, Product Management, Workers Compensation, Umbrella Insurance, Customer Service, Strategic Planning, Process Improvement, Casualty Insurance
Education
Long Island University, C.W. Post Campus 1998 — 2001
BA, Economics
Farmers Insurance Group September 2011 - Present
Merchants Insurance Group January 2009 - September 2011
The Hanover Insurance Group July 2007 - November 2009
Michigan Millers Mutual Insurance Company June 2003 - July 2007
Liberty Mutual Insurance / Ohio Casualty Group May 1994 - June 2003
CNA Insurance / MOAC Marine Office of America Corp May 1988 - May 1994
Skills
Commercial Lines, Property & Casualty..., Commercial Insurance, Inland Marine, General Insurance, Insurance, Liability, Umbrella Insurance, Brokers, Underwriting, Casualty, Workers Compensation, Cargo Insurance, Risk Management, Casualty Insurance, Legal Liability, Project Management, Communication, Cross-functional Team..., Reinsurance, Ocean Marine, Customer Service, Excess & Surplus Lines, Business Process..., Training, EPLI, Professional Liability, Management
Education
Indiana University Bloomington 1983 — 1988
Bachelor of Science
The National Alliance for Insurance Education & Research 2014 — 2015
Certified Insurance Counselor CIC designation
Insurance Institue of America / IIA / CPCU 1997 — 2000
Chartered Property and Casualty Underwriter CPCU
Insurance Institue of America / IIA / AMIM 1990 — 1991
Associate in Marine Insurance Management AMIM
Travelers Insurance 1993 - Present
Merchants Insurance Group 1992 - 1993
New Hampshire Insurance 1991 - 1992
INA - CIGNA 1979 - 1991
Education
Rochester Institute of Technology
bs, business administration
Merchants Insurance Group October 2011 - Present
Merchants Insurance Group October 1995 - September 2011
Skills
Cross-functional Team..., Problem Solving, Proven Leadership Skills, Product Development, Product Strategy, Competitive Analysis, Insurance, Umbrella Insurance, Commercial Lines, Risk Management, Business Analysis, Leadership, General Insurance, Property & Casualty..., Management
Education
Medaille College
MA, Organizational Leadership
Medaille College
BA, Liberal Studies
United Way Board Governance Training 2010 — 2010
Merchants Insurance Group June 2012 - Present
Acadia Insurance June 2003 - January 2012
The Hartford July 2000 - June 2003
Utica National Insurance Group July 1995 - July 2000
Swiss Re March 1993 - July 1995
SCOR November 1990 - July 1993
SCOR April 1989 - November 1990
SCOR February 1986 - April 1989
Hartford Insurance Group October 1981 - February 1986
Inter-Varsity Christian Fellowship June 1980 - October 1981
Skills
Commercial Insurance, Underwriting, Property & Casualty..., Liability, Casualty, Commercial Lines, Insurance, Workers Compensation, Casualty Insurance, Inland Marine, Reinsurance, Umbrella Insurance, Marketing, Claim, Excess, Legal Liability, Pricing, Construction, Microsoft Word, Microsoft Excel, Automobile, Trucking, Public Speaking, Team Leadership, PowerPoint, Lotus Notes, Building Relationships, General Insurance, Risk Management
Education
Dales Carnegie 1991 — 1991
Human Relations and Public Speaking
Dale Carnegie Management Seminar 1990 — 1990
SUNY Plattsburgh 1977 — 1980
Bachelor of Science, Business Administration
SUNY Fulton Montgomery Community College 1974 — 1977
Associates Degree, Liberal Arts
BlueCross BlueShield Venture Partners, L.P. January 2014 - Present
HealthNow New York Inc. 2006 - Present
SODEXO (former SODEXHO) 1998 - 2006
Merchants Insurance Group 1996 - 1998
Empire of America Realty Credit Corp. 1989 - 1996
Skills
Accounting, Cash Management, Treasury Management, Banking, Finance, Process Improvement, Budgets, Internal Controls, Financial Analysis, Vendor Management, Financial Risk, Management, Analysis, Leadership, Strategic Planning
Education
State University of New York College at Buffalo 1987 — 1989
BS, Finance/Economics
Maryvale High School 1981 — 1985
Regents Diploma with Honors
NSC Global September 2014 - Present
Ambit Energy February 2014 - Present
Insight Global February 2014 - August 2014
Azerty Corp May 2009 - February 2014
Merchants Insurance Group August 2005 - May 2007
Merchants Insurance Group August 2005 - May 2007
Rich Products Corporation January 2000 - January 2005
Rich Products Corporation 2000 - 2005
Inacom Information Systems January 1996 - January 2000
Western New York Computing Systems January 1990 - January 1996
Skills
Active Directory, VPN, System Deployment, Technical Support, Windows XP, Troubleshooting, Networking, Disaster Recovery, Laptops, Hardware, TCP/IP, Switches, Software Installation, Windows, Outlook, Citrix, Help Desk Support, BMC Remedy, Printers, XP, Windows 7
Education
Bryant and Stratton College 1985 — 1986
Electronics
West Seneca West Sr high
Merchants Insurance Group 2008 - Present
Gannett 2001 - 2008
PricewaterhouseCoopers 1993 - 2001
Skills
Insurance, GAAP, Financial Reporting, Internal Controls, US GAAP, Sarbanes-Oxley Act, Sarbanes-Oxley, Accounting, Financial Accounting
Education
State University of New York at Buffalo - School of Management
MBA, MBA Accounting; BS Human Resources
Catskill Mountain Public Safety Services, LLC October 2013 - Present
Hanover Insurance February 1987 - September 2013
Merchants Insurance Group August 1978 - February 1987
Merchants Insurance Group August 1978 - January 1987
Skills
Property & Casualty..., Casualty, Underwriting, Risk Assessment, Business Process..., Risk Management, Legal Liability, Insurance, Commercial Insurance, Workers Compensation
Education
SUNY college at buffalo 1976 — 1978
Bachelor's degree, Industrial Technology/Minor Safety
SUNY College of Technology at Canton 1974 — 1976
Associate of Arts and Sciences (A.A.S.), Industrial Technology/Technician
Greg Kirk Insurance Agency, Dalton GA September 2009 - Present
Greg Kirk Insurance Agency September 2009 - June 2013
Johnson & Johnson, Managers CMGA July 2007 - July 2009
Dan Combs Insurance Agency July 2001 - June 2007
CompFirst, Dalton, GA January 2000 - January 2001
Coverage Associates, Inc January 1997 - June 2000
Merchants Insurance Group January 1993 - January 1997
Skills
Training, Management, Workers Compensation, Data Entry, Marketing, Time Management, Sales, Program Management, Customer Service, Claim, Invoicing, Policy, Accounting, Loans, Commercial Lines, Leadership, Commercial Insurance
Education
Suffolk County Community College
AIG August 2011 - Present
Hanover Insurance March 2002 - February 2010
CDI Professional Services and Parsons Group October 2001 - March 2002
Merchants Insurance Group October 2000 - August 2001
Penn National Insurance July 1999 - October 2000
Tokio Marine Management October 1985 - July 1999
Skills
Underwriting, Property & Casualty..., Insurance, Commercial Lines, Workers Compensation, Legal Liability, Umbrella Insurance, General Insurance, Excess, Inland Marine, Liability, Claim, Casualty, Commercial Insurance, Risk Management, Financial Risk, Reinsurance, Brokers, Employment Practices..., Claims Management, Casualty Insurance
Education
The College of Insurance New 1980 — 1981
Rutgers Graduate School - New Brunswick, New Jersey 1976 — 1977
Sociology
Rutgers, The State University of New Jersey-New Brunswick 1972 — 1977
B.A, Sociology
Insurance Institute of America
First Niagara Bank August 2006 - Present
Merchants Insurance Group August 2001 - August 2006
Skills
Resolving complex..., Claim, Personal Injury, Casualty, Product Liability, Insurance, Risk Management, Property & Casualty...
Education
Erie Community College 1983 — 1984
Merchants Insurance Group November 2007 - Present
Skills
Property & Casualty..., Commercial Lines, Underwriting, General Insurance, Commercial Insurance, Liability, Casualty, Workers Compensation, Legal Liability, Professional Liability, Umbrella Insurance, Risk Management, Customer Service, Brokers
Education
Grove City College
BS, Business Administration
Combined Insurance 2014 - Present
Merchants Insurance Group July 2011 - March 2014
Schmidt's Auto Body and Glass March 2014 - 2014
Progressive Insurance September 2004 - July 2011
United States Navy May 2002 - May 2004
Skills
Claim, Customer Service, Management, Negotiation, Process Improvement, Marketing, Account Management, Project Management, Property, Microsoft Excel
Education
Auburn University 1998 — 2002
BS, Aviation Management, minor in Naval Science
Kenmore East High School 1994 — 1998
Merchants Insurance Group
Skills
Casualty, Predictive Modeling, General Insurance, Commercial Insurance, Liability, Underwriting
Education
Rochester Institute of Technology 2000 — 2003
M.S., Applied & Mathematical Statistics
ISO November 2011 - Present
Assurant Specialty Property June 2007 - July 2011
Pelkofsky Insurance January 1998 - June 2007
Merchants Insurance Group December 1996 - January 1998
Farm Family Insurance November 1981 - January 1998
Skills
Insurance, Property & Casualty..., Underwriting, Liability, Commercial Insurance, Risk Management, New Business Development, Insurance Agency..., Sales, Workers Compensation, Strategic Planning, Team Building, Management, Umbrella Insurance, Brokers, Business Operations, Life Insurance, Training, Claim, Legal Liability, General Insurance, Customer Service, Project Management, Long-term Care, Non-profit Board..., Analysis, Mentor, CRM, Process Improvement, Leadership, Marketing, Microsoft Access
Education
The Institutes 2012 — 2014
CPCU, Commercial
The National Alliance 2008 — 2013
Property and Casualty Insurance, Risk Management
Insurance Skills Center 2007 — 2009
AFIS, Agriculture Insurance
Delaware Valley University 1977 — 1980
BS, Horticulture
Merchants Insurance Group January 2011 - Present
M&T Bank April 2006 - January 2011
PremCom July 2003 - April 2006
Navisite 2000 - 2003
Skills
Disaster Recovery, Virtualization, VMware, Active Directory, Computer Hardware, Microsoft Exchange, IT Service Management, IT Management, Microsoft SQL Server, Visio, Data Center, Vendor Management, Enterprise Architecture, SharePoint, IT Operations
Education
State University of New York at Buffalo - School of Management 2003 — 2006
MBA, Business
University at Buffalo 1995 — 1999
BS, Computer Science
Meyer and Associates 2011 - Present
Meyer and Associates 2005 - 2011
Reliance National 1988 - 1990
American International Group 1984 - 1988
Royal Insurance 1980 - 1984
Transocean Shippng 1979 - 1980
Transocean Shipping 1978 - 1979
Merchants Insurance Group 1973 - 1978
Skills
Insurance, Customer Service, Business Analysis, Life Insurance, Health Insurance, Underwriting, Property & Casualty..., Commercial Lines, Training, Software Documentation, Team Building, Process Improvement
Education
Pace University - Lubin School of Business
BA, Business and Management Information Systems
East Meadow High School
AmTrust Financial Services, Inc. (AFSI) February 2001 - Present
Merchants Insurance Group 1993 - 1996
Royal Insurance January 1974 - February 1993
Skills
Commercial Lines, Property & Casualty..., Casualty, Underwriting, Commercial Insurance, Reinsurance, Legal Liability, Workers Compensation, Umbrella Insurance, General Insurance, Professional Liability, Insurance
Education
Hartwick College 1967 — 1973
BA, Math
Brockport High 1964 — 1967
Merchants Insurance Group April 2012 - Present
Merchants Insurance Group April 2001 - November 2012
CW Baker Agency May 1995 - April 2011
Skills
Insurance
Education
Niagara County Community College 1992 — 1998
Associate of Science (AS), Business Administration and Management, General, 3.6
Niagara County Community College
Business Administration; Applied Science
Merchants Insurance Group November 2011 - Present
Baker Victory Services August 2009 - November 2011
Medaille College June 1991 - November 2006
Skills
Administration, Counseling, Microsoft Office, Customer Service, Strategic Planning, System Administration, Psychotherapy, Research, Administrative..., PowerPoint, Fundraising, Nonprofits, Microsoft Word, Event Planning, Outlook, Access, Office Management, Microsoft Excel, Human Resources, Public Speaking, Data Entry, Community Outreach, Spreadsheets, Calendars, Calendaring, Confidentiality, Meeting Scheduling, Office Administration, Travel Arrangements, Training, Executive Support, Expense Reports, Executive Level..., Concur, Business Correspondence, Executive Level..., Heavy Calendaring, High Level Of..., Dictaphone, Executive..., Administrative...
Education
Bryant and Stratton College
Associate of Applied Science, Executive Secretarial
Elk County Christian High School
The Hanover Insurance Group October 2011 - Present
Merchants Insurance Group October 2010 - September 2011
MiddleOak June 2007 - October 2010
Horace Mann January 2006 - January 2007
Mapfre September 1995 - December 2005
Skills
Excess, Health Insurance, Homeowners, Umbrella Insurance, Legal Liability, Sales, Brokers, Employment Practices..., Claims Management, Reinsurance, Inland Marine, D&O, Licensed Property &..., Life Insurance, Accident, Employee Benefits, Liability Analysis, Surety Bonds, Fixed Annuities, Property Damage, Term Life Insurance, Casualty Insurance, Sales Process, Salesforce.com, Property, General Insurance, Commercial Insurance, Insurance, Underwriting, Liability, Workers Compensation, Professional Liability, Claim, Customer Service
Education
Massachusetts Association of Insurance Agents 2005 — 2005
Massachusetts Property & Casualty Brokers license
Nichols College 1990 — 1994
BSBA, Marketing, Management
Merchants Insurance Group May 1996 - September 2009
Education
Iowa State University
BlueCross BlueShield of Western New York September 2015 - Present
Amherst Chamber of Commerce February 2013 - August 2015
Synacor December 2012 - February 2013
P.F. Chang's China Bistro October 2009 - February 2013
Merchants Insurance Group June 2012 - August 2012
University at Buffalo August 2011 - May 2012
TripleTrack HR Partners - Go the Distance! January 2012 - April 2012
Pacific Sunwear August 2006 - October 2009
Skills
Leadership, Time Management, Access, Organizing, People Skills, Microsoft Office, Communication, Microsoft Excel, Data Entry, Microsoft Word, PowerPoint, Management, Customer Service
Education
State University of New York at Buffalo - School of Management 2008 — 2012
BS, Business Administration- Human Resources
Lancaster Central High School 2004 — 2008
High School
Merchants Insurance Group July 2004 - Present
Skills
Commercial Insurance, Workers Compensation, General Insurance, Property & Casualty..., Insurance
Education
State University of New York College at Fredonia 1982 — 1984
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Rich Products Corporation September 2012 - Present
Merchants Insurance Group May 2010 - September 2012
VoIP Supply April 2008 - May 2010
Atos (Client : Total) August 2006 - July 2007
Skills
Environment:Windows,..., Programming:C#,..., Software:Microsoft CRM...
Education
HEI - Hautes Etudes d'Ingénieur 2001 — 2006
Master's degree
Canisius College 2004 — 2005
Carnegie Mellon University May 2013 - Present
PricewaterhouseCoopers January 2013 - April 2013
Liberty Mutual Insurance June 1995 - September 2004
Merchants Insurance Group August 1990 - January 1995
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Access, Financial Analysis, Financial Reporting, Teamwork, Communication, Leadership
Education
La Roche College 2012 — 2013
Certificate, Accounting
Villanova University 1984 — 1988
Bachelor of Science (B.S.), Mathematics
Merchants Insurance Group October 2001 - Present
Harleysville Insurance Company September 2000 - October 2001
Republic Western Insurance Co. October 1998 - September 2000
MTF September 1990 - August 1996
CNA Insurance Company January 1978 - June 1983
Skills
Microsoft Excel, Microsoft Office, Claim, Litigation, Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Workers Compensation, Underwriting, Customer Service, Health Insurance, Umbrella Insurance, Professional Liability, Reinsurance, Subrogation, Legal Liability
Education
Burlington County College
Merchants Insurance Group June 2009 - Present
Travelers December 2002 - June 2009
Skills
Claim, Insurance, Property, Commercial Insurance, Liability, General Insurance, Liability Analysis, Customer Service, Litigation Management, Property Damage, Auto Claims, Claim Investigation, Windows, Claims Handling, Insurance Law, Claims Resolution, Property Claims, Accident, Claims Investigations
Education
Hilbert College
Bachelor's degree, Criminal Justice/Police Science
Merchants Insurance Group January 2002 - Present
Skills
Commercial Lines, Underwriting, Property & Casualty..., Insurance, General Insurance, Liability, Commercial Insurance, Legal Liability, Umbrella Insurance, Casualty, Reinsurance, Liability Analysis, Professional Liability, Brokers, Inland Marine, Casualty Insurance, Workers Compensation, Customer Service
Education
Lawrence University 1974 — 1978
Bachelor's Degree, Mathematics
Merchants Insurance Group October 2010 - Present
The Bonadio Group October 1997 - November 2007
Skills
Access, Accounting, Technical Support, Insurance, Financial Analysis
Education
Bryant and Stratton College
Associate's Degree
Merchants Insurance Group Lead a team of Application Developers that is responsible for enhancing and maintaining the Company's Claims and Financial Systems.$
Skills
COBOL, SQL, DB2, CL,..., Leadership, Team Leadership, SDLC, Software Development, Process Improvement
Education
John Carroll University 1972 — 1976
Bachelor of Science (BS), Business Management
Merchants Insurance Group June 2008 - Present
New York Central Mutual/AF Stager September 1996 - June 2008
Eastern General Insurance Agency May 1994 - September 1996
Aetna Casualty & Surety April 1990 - May 1994
Skills
NO-FAULT, BODILY INJURY, Insurance, Liability, Property & Casualty..., Casualty Insurance, Legal Liability, Commercial Insurance, General Insurance, Arbitrator for..., Brokers, Subrogation, Claim Investigation
Education
State University of New York College at Brockport