Navient Company
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Customer service: 00 1 888-272-5543 Headquarters: Wilmington, Delaware, United States CEO: John F. Remondi (Apr 2014–) Subsidiaries: General Revenue Corporation, Gila LLC,
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Navient Employees
Navient May 2014 - Present
Pioneer Credit Recovery December 2003 - May 2014
Skills
Recruiting, Talent Acquisition, Applicant Tracking..., Talent Management, Sourcing, Internet Recruiting, Performance Management
Education
Niagara University
Bachelor's degree, Hotel, Motel, and Restaurant Management
Navient June 2014 - August 2014
Gjensidige September 2011 - June 2013
Mercer August 2007 - August 2011
University of Oslo August 2005 - June 2007
Vital Forsikring ASA June 2006 - August 2006
Skills
Actuarial Science, Insurance, Risk Management, Pensions, Quantitative Finance, Pension Funds, Defined Benefit, Solvency II, ALM, Actuarial, Reserving, Risk, Life Insurance, Finance, Strategy, Corporate Finance, Valuation, Mergers & Acquisitions, Real Estate
Education
Tuck School of Business at Dartmouth 2013 — 2015
Master of Business Administration (M.B.A.)
University of Oslo 2005 — 2007
Master of Science (M.Sc.), Modelling and Data Analysis
University of Oslo 2002 — 2005
Bachelor of Science (B.Sc.), Computational Science and Mathematics
Vestby Videregående Skole 1999 — 2002
Navient September 2015 - Present
Navient October 2014 - August 2015
Sallie Mae January 2003 - October 2014
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Research, PowerPoint, Writing, Microsoft Excel, Process Improvement, Team Building, Leadership, Contract Management, Microsoft Word, Outlook, Strategic Planning, Risk Management, Financial Analysis, Budgets, Management, Operations Management, Public Speaking, Project Management, Call Centers, Analysis, Vendor Management, Financial Services, Coaching, Business Analysis, Finance, Visio, Business Process..., Relationship Management
Education
Wilkes University 1989 — 1991
Bachelor of Science, Business Administration
Pennsylvania State University-Penn State Wilkes-Barre 1987 — 1989
Navient April 2013 - Present
Sallie Mae April 2013 - April 2014
BabyAge.com October 2012 - March 2013
Skills
Accounts Payable, Finance, Variance Analysis, Invoicing, Financial Analysis, Cash Management, Account Reconciliation, Corporate Finance, Financial Reporting, General Ledger, Financial Statements, Accounting, Accounts Receivable, Payments, Banking, Financial Modeling, Financial Planning, Hyperion, Risk Management, Outlook, Loan Servicing, Access, Loans, Microsoft Excel, Financial Services, Internal Controls, Sarbanes-Oxley Act, Credit
Education
Misericordia University 2015 — 2017
Bachelor of Science (B.S.), Accounting
Bloomsburg University of Pennsylvania 2007 — 2011
Bachelor of Science (B.S.), Finance
Navient May 2014 - Present
Sallie Mae 1998 - May 2014
Burson-Marsteller 1996 - 1998
PwC 1993 - 1996
US Environmental Protection Agency (EPA) 1990 - 1993
United States Senate Committee on the Budget August 1987 - March 1990
U.S. Office of Management and Budget August 1984 - August 1987
Skills
Higher Education, Federal Budget, Financial Services, Regulatory Affairs, Student Loans, Legislative Relations, Budget Process, Policy, Management, Budgets, Public Policy, Finance, Strategic Planning, Strategy, Loans, Policy Analysis, Public Speaking, Leadership, Program Management
Education
The University of Texas at Austin - The LBJ School of Public Affairs 1982 — 1984
M.Pub.Affairs, Public Affairs
Whitman College 1976 — 1979
Bachelor of Arts (BA), Mathematics
Navient May 2014 - Present
Sallie Mae January 2014 - April 2014
Sallie Mae April 2012 - December 2013
Sallie Mae August 2007 - March 2012
Sallie Mae July 2005 - August 2007
Sallie Mae March 2003 - June 2005
Sallie Mae April 2001 - February 2003
Sallie Mae July 2000 - March 2001
Skills
PeopleSoft, HRIS, Access, SharePoint, Business Objects, Microsoft Office 2007, Process Improvement, Requirements Gathering, Crystal Reports, ADP Payroll, Business Analysis, Visio, Data Analysis, SQL, Human Resources, Benefits Administration, Workday, FrontPage, Database Administration, Integration, Employee Benefits, Applicant Tracking..., Databases, Project Management, Business Process, Business Process..., Software Implementation, Security, Kronos, Testing, Mergers, Analysis, Splits, Leadership, Payroll, Employee Relations
Education
Morris Brown College 1996 — 2000
B.S, Business Administration/Finance
Navient June 1992 - Present
Skills
Project Coordination, Contract Management, Construction Management, Budgets, Operations Management, AutoCAD, Furniture, Department Budgeting, Space Planning, Interior Design, Systems Furniture, Contract Negotiation, Microsoft Office, FM Systems, Contract Cleaning, Space Management, Move Management
Education
University of Indianapolis 1986 — 1987
Business Administration, Management and Operations
University of Indianapolis 1978 — 1980
Business Administration, Management and Operations
Exelon June 2015 - Present
Navient April 2014 - June 2015
Sallie Mae January 2010 - April 2014
Skills
Accounting, Financial Analysis, Financial Reporting, Account Reconciliation, General Ledger, Forecasting, Accounts Receivable, Accruals, Variance Analysis, Internal Controls, Project Management, Customer Service
Education
Penn State University 2004 — 2008
Bachelor's degree, Accounting
Navient March 2007 - Present
Compassion International February 2004 - July 2006
Darden September 1994 - February 2004
Skills
Team Leadership, Communication, Compliance, Leadership Development, Organization, Team Building, Spreadsheets, Child Advocacy, Training, Sales, Microsoft Word, Cold Calling, Staff Development, Negotiation, Time Management, Social Media, Nonprofits, Call Centers
Education
Indiana Wesleyan University 2012 — 2013
Associate of Science (A.S.), General Studies
Pikes Peak Community College 1994 — 1997
Interactions LLC September 2015 - Present
Navient March 2015 - August 2015
Angie's List August 2014 - February 2015
ITT Educational Services, Inc. June 2010 - July 2014
Resorts Condominiums International October 2005 - June 2010
Skills
Building connections..., Resume Writing, Recruiting, Higher Education, Career Counseling, Career Development, Employee Benefits, Staff Development, Time Management, Leadership Development, Student Affairs, Student Financial Aid, Onboarding, Organizational..., Program Management, Event Planning
Education
Butler University 2014 — 2017
Master's Degree, Creative Writing, 4.0 GPA
Prairie View A&M University 1985 — 1989
Bachelor of Arts (B.A.), Journalism, 3.25 GPA
John Marshall High School 1979 — 1983
HS Diploma, English, Mathematics, Social Studies, French, Music and Science
The University of Iowa November 2014 - Present
Navient September 2014 - November 2014
Villa Fresh Italian Kitchen August 2012 - July 2014
Purdue University June 2013 - August 2013
Chick-fil-A May 2008 - August 2012
Education
Purdue University 2010 — 2014
Bachelor of Science (BS), Applied Meteorology
Navient December 2013 - Present
Sallie Mae February 2010 - December 2013
Key Benefit Administrators January 2009 - February 2010
Key Benefit Administrators June 2006 - January 2009
Skills
Microsoft SQL Server, SSIS, Microsoft Office, Microsoft Excel, Database Administration, Databases, SQL, Disaster Recovery, Stored Procedures, Database Design, Data Warehousing, SQL Clustering, SQL Tuning, T-SQL, Data Modeling, ETL
Education
University of Evansville 1996 — 2001
Bachelor of Science (B.S.), Computer Science
Navient May 2014 - December 2014
Sallie Mae March 2014 - May 2014
Perfect Setting Catering August 2010 - February 2014
FOREX February 2013 - January 2014
FOREX January 2013 - January 2014
Perfect Setting Catering January 2010 - August 2013
What The Fork January 2012 - January 2013
Skills
Public Trust, Microsoft Office, Marketing, Analysis, Management, Social Media, Entrepreneurship, Online Marketing, Public Relations, Online Advertising, Social Media Marketing, Marketing Communications, Customer Service, Teamwork, Research, Event Management, Time Management, Marketing Strategy, Sales, Advertising
Education
Temple University 2009 — 2013
B.A, Economics
Navient July 2014 - Present
Ohio University September 2011 - May 2015
Children's Defense Fund May 2012 - August 2013
GE June 2011 - August 2011
Youth in City Goverment March 2010 - March 2011
WCPO-TV June 2010 - August 2010
Skills
PowerPoint, Microsoft Word, Public Speaking, Customer Service, Research, Community Outreach, Event Planning, Social Media, Fundraising, Facebook, Editing, Higher Education, Microsoft Office, Nonprofits, Microsoft Excel, Teaching, Volunteer Management, Public Relations, Social Networking, Blogging, Teamwork, Data Analysis, Time Management, Critical Thinking
Education
Ohio University 2011 — 2015
Bachelor of Arts (BA), Political Science and Government
Ohio University 2011 — 2015
Bachelor's degree, Political Science and Government
Navient May 2014 - Present
Sallie Mae July 2013 - April 2014
Bank of America 2010 - 2013
Bank of America October 2009 - June 2010
Bank of America April 2008 - June 2010
Bank of America June 2006 - April 2008
MBNA February 2005 - June 2006
Skills
Analysis, Management, Software Documentation, Credit Cards, Quality Assurance, Analytics, Finance, Customer Experience, Credit, Business Requirements, User Acceptance Testing, Team Building, Customer Satisfaction, Oracle, Financial Services
Education
University of Delaware 2000 — 2004
Bachelor of Arts (B.A.), Criminal Justice
Navient March 2014 - Present
Sallie Mae May 2012 - March 2014
Sallie Mae March 2010 - May 2012
Barclaycard June 2008 - March 2010
CSC May 2006 - June 2008
Daimler Chrysler April 2004 - May 2006
Mercedes-Benz USA December 2002 - April 2004
Skills
Strong Customer Service, Microsoft Office, Multitasker, Fast Learner, Excellent Phone Skills, Customer Service, Banking, Credit, Financial Risk, Financial Services, Management, Financial Analysis, Microsoft Excel, Human Resources
Education
Springfield College 1998 — 2002
Bachelor's degree, Psychology
Navient May 2014 - Present
PwC August 2013 - May 2014
PwC June 2012 - July 2012
GSA October 2011 - June 2012
Robert H. Smith School of Business September 2011 - December 2011
PwC June 2011 - July 2011
Montgomery County Department of Finance June 2010 - August 2010
Ameriprise Financial Services, Inc. May 2010 - August 2010
Skills
Microsoft Office, Critical Thinking, Persuasive Writing, Customer Service, External Audit, Microsoft Excel
Education
University of Maryland - Robert H. Smith School of Business 2008 — 2012
BS, Accounting and FInance
The Heights 2004 — 2008
High School Diploma
Navient October 2014 - September 2015
Sallie Mae November 2002 - September 2015
Trane 1998 - 2000
Bay County Schools 1991 - 1992
Skills
Leadership, Customer Service, Call Centers, Credit Cards, Credit, Financial Services, Loans, Process Improvement, Loan Servicing, Skip Tracing, Banking, Risk Management, PeopleSoft, Financial Analysis, Visio
Education
AAPC 2014 — 2014
Medical Terminology, 97%
AAPC 2014 — 2014
Anatomy - Structure and Function, 90%
AAPC 2014 — 2014
Physician Coding
Rutherford High School 1972 — 1974
High School Diplooma
Tom P Haney Technical Center
Microsoft Office
Wine, Love & Joy June 2014 - Present
Navient July 2012 - Present
Tastefully Simple August 2001 - Present
Sallie Mae June 2005 - July 2012
Sallie Mae November 1998 - June 2005
USA Group May 1990 - November 1998
Eli Lilly May 1989 - August 1989
Skills
SDLC, Program Management, Project Management, Meeting Facilitation, Software Development, Workshop Facilitation, Visio, Leadership, Process Improvement, Databases, Management, Data Center, Requirements Gathering, SharePoint, Requirements Analysis, IT Strategy, Software Project..., PMP
Education
University of Indianapolis 1993 — 1994
MBA
Purdue University 1986 — 1990
BS, Computer Technology
Daleville Elementary and Jr/Sr High School
Kane Is Able, Inc. August 2015 - Present
Kane Is Able, Inc. August 2014 - August 2015
Navient October 2013 - August 2014
P.W. Ruane Plumbing, Heating and Air Conditioning July 2013 - October 2013
R.J. Walker Company June 2000 - July 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, Social Media, Strategic Planning, Microsoft Office, Time Management, Account Management, Leadership, Inventory Management, Analysis
Education
Penn State University 2003 — 2007
Bachelor of Science (B.S.), Business Management & Marketing
Navient September 2014 - Present
Navient May 2014 - September 2014
Sallie Mae, Inc March 2013 - May 2014
Sallie Mae February 2011 - March 2013
Sallie Mae, Inc July 2009 - February 2011
Kforce April 2009 - July 2009
Learning Tree International October 2008 - March 2009
PCI Communications July 2008 - October 2008
AvalonBay Communities February 2006 - July 2008
Montessori School September 2000 - February 2006
Skills
PeopleSoft, Accounts Payable, Customer Service, Lotus Notes, Reconciliation, Excel, Word, Outlook, Data Entry, Payroll Processing, Process Improvement, Financial Reporting, Microsoft Excel, Payroll, Account Reconciliation, Team Building, Access, HRIS, Business Analysis, Invoicing, Human Resources
Education
Shenandoah University
Bachelor's Degree, Biology
Strayer University
Master's degree, Accounting
Navient October 2014 - Present
Realty Executives May 2013 - Present
Fidelity Investments March 2012 - July 2013
Cincinnati Childrens Hospital Medical Center December 2010 - December 2011
Huff Realty/Comey & Shepherd March 2005 - April 2011
Zipscene August 2008 - February 2010
Fidelity Investments 1995 - 2005
Skills
Business Analysis, Business Development, Program Management, Marketing, Marketing Strategy, Social Media, Sales, Customer Service, Project Management, Contract Negotiation, Real Estate, Negotiation, Sales Management, New Home Sales
Education
University of Cincinnati
Bachelor of Arts, Communications
Navient October 2013 - Present
Manpower April 2013 - October 2013
Exceed August 2012 - February 2013
Skills
Dedicated to process..., High customer service..., Conflict resolution..., Telecommunications..., Proficient in customer..., Devoted to data..., Adept in automated..., Detail oriented, Organizational planning, Reliable, People-oriented, Flexible, Collections proficiency, Friendly, Energetic
Education
Muncie Area Career Center 2011 — 2012
Certificate of Completion, Introduction to Dental Assisting
Penn Foster 2010 — 2012
High School, High School
Navient October 2012 - Present
Skills
Business Analysis, Visio, Requirements Gathering, SharePoint, Requirements Analysis, Process Improvement, Business Requirements, SQL, Microsoft SQL Server, Adobe Illustrator, Adobe Photoshop, Adobe InDesign
Education
Pennsylvania Academy of Fine Arts 1999 — 2001
Master of Fine Arts (M.F.A.), Fine/Studio Arts, Painting
Kutztown University of Pennsylvania 1989 — 1993
Bachelor of Fine Arts (B.F.A.), Fine/Studio Arts, Drawing
Sallie Mae April 2007 - Present
Navient April 2007 - Present
Arrow Financial Services April 2007 - April 2012
Bank of America October 2005 - April 2007
Resurgent Capital Services January 2004 - October 2005
Sears, Roebuck and Co. September 2001 - December 2003
Sears, Roebuck and Co. June 1999 - September 2001
Sears, Roebuck and Co. November 1997 - June 1999
Skills
Process Improvement, Cash Management, Leadership Development, New Business Development, Project Portfolio..., Financial Services, Portfolio Management, Due Diligence, Vendor Management, Call Center, Operations Management, Call Centers, Accounts Receivable, Management, Credit Cards, Outsourcing, Forecasting, Loans, Finance, Analysis, Leadership, Performance Management, Risk Management, Cross-functional Team...
Education
Texas Southern University 2011 — 2013
MBA - Master of Business Administration, General Business Focus
University of North Carolina at Greensboro 1990 — 1994
Bachelor of Science, Business Administration
Navient September 2012 - Present
Guggenheim Investments March 2011 - August 2012
State Street Corporation September 2008 - March 2011
NEXT Financial Group August 2006 - March 2008
Skills
Equities, Accounts Payable, Internal Audit, Settlement, Financial Forecasting, Treasury, Securities, Mutual Funds, Bloomberg, Fixed Income, Derivatives, Account Reconciliation, Accounting, Financial Modeling, Portfolio Management, Investments, Financial Services, Trading, Auditing, Finance, Financial Analysis, Analysis, Corporate Finance, Variance Analysis, Valuation, Cash Management, GAAP, PeopleSoft, Strategic Financial..., Asset Management
Education
Saint Joseph's University - Erivan K. Haub School of Business 2009 — 2010
Masters, Business Administration
University of Houston, C.T. Bauer College of Business 1999 — 2004
Bachelor of Business Administration, Finance/Accounting
Navient April 2015 - Present
Ballard Spahr LLP September 2010 - April 2015
Defender Association of Philadelphia September 2009 - August 2010
Skills
Courts, Commercial Litigation, Legal Writing, Legal Research, Intellectual Property, Appeals, Litigation, Civil Litigation, Product Liability, Trials, Hearings, Criminal Law, Class Actions, Corporate Law, Trial Practice, Westlaw, Mediation
Education
Temple University - James E. Beasley School of Law 2006 — 2009
J.D., Law
The Johns Hopkins University 2000 — 2004
B.A., Public Health
Navient September 2014 - Present
Barclaycard August 2008 - September 2014
HSBC Card Services May 2005 - August 2008
Pfizer Pharmaceuticals February 2004 - May 2005
Bajaj Auto Ltd July 2000 - July 2001
Larsen & Toubro Limited January 2000 - June 2000
Skills
Forecasting, Finance, Process Optimization, Cross-functional Team..., Strategic Planning, Business Analysis, Workforce Management, KPI Dashboards, Stakeholder Management, Call Centers, Scenario Analysis, Credit Cards, SAS programming, Budgeting, Impairment, Collections, Fraud, Call Center, SAS/SQL, Financial Analysis, Customer Service..., Team Management, Project Planning, Strategy, Project Management, Analytics, Business Process..., Risk Management, Financial Services, Management
Education
University of Cincinnati 2001 — 2003
Master of Science, Operations Research
VJTI 1996 — 2000
Bachelor of Engineering, Industrial Engineering
Agnel Technical College 1993 — 1997
Diploma, Engineering
Navient May 2015 - Present
Hickey & Associates, LLC April 2013 - April 2015
Bureau of Industry and Security, U.S. Department of Commerce June 2011 - December 2011
United States Senate August 2010 - December 2010
Skills
Data Analysis, Finance, SQL, R, Statistics, Tableau, Java, Microsoft Excel, Economics, SAS
Education
The George Washington University 2009 — 2012
Bachelor's Degree, Economics
Bellarmine College Preparatory 2005 — 2009
High School
2015 Level II Candidate in the CFA Program
Navient December 2014 - Present
The Crusader November 2013 - May 2014
Susquehanna University August 2012 - May 2014
The Crusader August 2013 - December 2013
Modern Language Studies May 2013 - December 2013
Essay Literary Magazine October 2012 - December 2013
Radio Shack June 2012 - January 2013
Susquehanna University September 2010 - August 2012
Susquehanna University Center January 2012 - May 2012
Skills
Team Leadership, Journalism, Psychology, Customer Service, Editing, Publishing, Information Technology, Feature Articles, Microsoft Word, Tumblr, Facebook, Troubleshooting, Copy Editing, Creative Writing, Leadership, Social Networking
Education
University of Denver 2014 — 2014
Certificate, Publishing Institute
Susquehanna University 2010 — 2014
Bachelor of Arts (B.A.), Journalism
Navient May 2015 - Present
Navient December 2014 - April 2015
Covance May 2013 - December 2014
Tanager Inc December 2007 - March 2013
National Government Services February 2000 - November 2007
Skills
Project Management, Integration, Visio, SharePoint, SDLC, Requirements Analysis, Process Improvement, PMP, Microsoft Exchange, Vendor Management, Software Documentation, Business Intelligence, Windows 7, Team Leadership, Program Management, Testing, Security, Business Process, Microsoft SQL Server, Business Analysis, Troubleshooting, Databases, Network Security, Oracle, Information Technology, CRM, Active Directory, System Administration, Windows Server, ITIL, Disaster Recovery, MS Project, VMware, Unix, Leadership, SQL, Software Development, Technical Support, IT Management, Virtualization, Networking, System Deployment, Network Administration, Hardware, Information Security..., Data Center
Education
Western Seminary 1996 — 1999
MA, Exegetical Theology
Moody Bible Institute 1992 — 1996
BA, Pastoral Studies
Navient May 2014 - Present
Sallie Mae March 2011 - April 2014
Sallie Mae December 2009 - February 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Windows, Outlook, Photoshop, PeopleSoft Financial, Account Reconciliation, General Ledger, Journal Entries, Bank Reconciliation, Wire Transfers, Invoicing, Accounts Receivable, Disbursement, Morningstar
Education
University of Delaware - Lerner College of Business and Economics 2005 — 2009
Bachelor of Science, Finance, General
athenahealth July 2014 - Present
Upromise April 2012 - July 2014
Navient 2014 - 2014
Staples February 2012 - April 2012
ideaLaunch November 2011 - February 2012
Isobar August 2011 - September 2011
Wallwork Curry McKenna April 2011 - August 2011
Boston Chocolate Walking Tours December 2010 - April 2011
Komarz Productions September 2010 - December 2010
Project Laundry List March 2010 - September 2010
Skills
Copywriting, Email Marketing, Newsletters, SEO, Press Releases, Social Media, Blogging, Marketing, Advertising, B2B, Web Content, Google Adwords, Editing, Event Management, Nonprofits, Management, Proofreading, Facebook, Social Networking, Research, Marketing Communications, Online Marketing, Content Strategy
Education
University of Massachusetts Boston
BA, English
Middlebury Union High School
Salem State University
Salve Regina University May 2015 - Present
Discover Newport January 2015 - Present
Navient December 2014 - Present
Salve Regina University May 2014 - Present
Salve Regina University January 2012 - September 2014
Santander Bank, N.A. June 2013 - August 2013
Skills
Facebook, Social Media, PowerPoint, Event Planning, Fundraising
Education
Salve Regina University 2011 — 2015
Marketing and Business Administration
Tabor Academy 2007 — 2011
Navient February 2015 - Present
Cincinnati Association for the Blind and Visually Impaired September 2012 - Present
Cincinnati College of Mortuary Science January 2011 - August 2012
Ohio Business College 2009 - 2011
Miami University 2008 - 2009
Sallie Mae/Student Loan Funding October 2005 - February 2007
Sallie Mae October 1994 - October 2003
Skills
Microsoft Office, Customer Service, Call Center..., Call center start-up, Microsoft Excel, Public Relations, Strategic Planning, Salesforce.com, Marketing Strategy, Public Speaking, PowerPoint, Outlook, Team Building, Microsoft Word, Enrollment Management, Organizational..., Purchasing, Training Delivery
Education
Troy State University 2001 — 2002
Master of Science (MS), Management/Organizational Development
Randolph College 1991 — 1994
BA, English
Navient December 2013 - Present
Mt. Washington Savings Bank August 2012 - October 2013
RecruitMilitary March 2011 - August 2012
U.S. Census Bureau -- Census Coverage Management March 2009 - August 2010
Cintas August 2004 - June 2008
The Unlike Label January 2000 - May 2003
US Army September 1998 - December 1999
US Army December 1995 - September 1998
Skills
Recruiting, Human Resources, Account Management, Leadership, Sales Management, Sales Operations, Management, Program Management, Selling, Office Management, Employee Training, Training, Sales, Hiring, Payroll, SDLC, Negotiation, Cold Calling, Applicant Tracking..., Team Building, Time Management, Talent Acquisition, Leadership Development, Analysis, Microsoft Excel, Technical Recruiting, Team Leadership, Coaching, Project Planning, Onboarding, Veteran Hiring, Social Networking, Customer Service, Internet Recruiting, Marketing, CRM, Performance Management, Sourcing, Operations Management, Diversity Recruitment, Veteran Hiring..., Direct Sales, Contract Negotiation, Salesforce.com, Customer Retention, Interviews, Recruitment/Retention, Consultative Selling, Collections, Skip Tracing
Education
Blanchester High School 1990 — 1994
Diploma
University of Cincinnati College of Business
Business Management
Navient May 2014 - Present
Sallie Mae October 2013 - May 2014
Sallie Mae January 2013 - October 2013
Corning Incorporated January 2011 - June 2011
Corning Incorporated November 2010 - January 2011
St. Bonaventure University August 2009 - May 2010
Sallie Mae April 2009 - July 2009
Horseheads School District November 2004 - April 2009
St. Bonaventure University September 2004 - May 2008
Corning Credit Union December 2007 - January 2008
Skills
Microsoft Excel, Microsoft Office, Thinking Outside The Box, Finance, Computer Hardware, Computer Diagnostics, Fixing Things, Project Planning, Creativity, Marketing, Strategic Planning, Accounting, Analysis, Customer Service, Strategic Financial...
Education
Saint Bonaventure University 2009 — 2010
MBA, Finance
Saint Bonaventure University 2004 — 2008
BBA, Finance, Economics
Navient February 2014 - Present
Adayana October 2012 - February 2014
Harrison College May 2012 - October 2012
Adayana December 2006 - May 2012
MountainTop Technologies Inc. January 2005 - December 2006
Freelance January 2002 - December 2006
Concurrent Technologies Corporation June 2003 - December 2004
Skills
Software Training, SCORM, Section 508, Online Training, Instructional Design, E-learning Development, ADDIE, Instructor-led Training, WBT, Blended Learning, Web-based Training, Learning Technology, Distance Learning, Blended Learning..., Instructional Technology, ILT, Educational Technology, Accessibility, Learning Solutions, Course Development, Adult Education, Courseware Development, Training Delivery, Curriculum Design, Performance Consulting, Human Performance, Competency Model..., Talent Management..., Immersive Learning, Simulation, Game Design, E-Learning, Hands-on Training, Technical Writing, Training, Leadership, Learning Management..., Needs Analysis, Learning Management, Education Software, Employee Training, Resource Management, Distributed Team...
Education
Association of Private Sector Colleges and Universities (APSCU)
Certification, Leadership Institute
Workitech 2011 — 2011
Certification, Competency Model Development
Darryl Sink and Associates 2003 — 2003
Certification, Instructional Design with Web-Based Emphasis
University of Michigan 1984 — 1988
BA, Creative Writing/Arts and Ideas
Navient April 2015 - Present
Whole Foods Market October 2014 - March 2015
Whole Foods Market April 2014 - October 2014
BG's Olde Tyme Deli January 2013 - March 2014
Cape Electrical Supply October 2013 - January 2014
Family Dollar August 2011 - August 2012
Skills
Customer Service, Schematic Set Up, Money Management, Cashiering, Time Management, Telephone Skills, Loss Prevention, Store Management, Retail, Merchandising, Food Service, Customer Satisfaction, Creative Writing
Education
University of Massachusetts at Lowell 2013 — 2016
Navient July 2014 - Present
Navient February 2012 - July 2014
Partner Professional Staffing June 2011 - February 2012
Partner Professional Staffing July 2009 - June 2011
Total Quality Logistics December 2007 - July 2009
General Revenue Corporation 2003 - 2007
Cincinnati Youth Collaborative 2002 - 2003
Adecco 2002 - 2002
St. Mary's Medical Center 2000 - 2001
Skills
HRIS, Technical Recruiting, Applicant Tracking..., Recruiting, Employee Relations, Onboarding, Talent Management, New Hire Orientations, Human Resources, Sourcing, Interviews, PeopleSoft, Leadership, Training, Employee Training, Screening, Employee Benefits, Hiring, Temporary Placement, HR Policies, Coaching, Sales, College Recruiting, Management, Temporary Staffing, SDLC, Call Centers, Cold Calling, Personnel Management, Contract Recruitment, Internet Recruiting, Payroll, Talent Acquisition, Performance Management, Staffing Services, Job Descriptions, Screening Resumes, Vendor Management, Taleo, Career Development, Benefits Negotiation, Time Management, Job Fairs, Employee Engagement, Networking, Executive Search, Workforce Planning, Benefits Administration, Resume Writing, Deferred Compensation
Education
University of Evansville 1998 — 2001
BS, Business Administration with emphasis in Management
Navient May 2014 - Present
Sallie Mae November 2012 - April 2014
Delaware Economic Development Office June 2009 - November 2012
Delaware Tourism Office June 2006 - June 2009
Bank of America June 2004 - June 2006
Delaware Today Magazine February 2003 - May 2003
Delaware State News October 1998 - June 2000
Education
University of Delaware 2014 — 2018
Master of Business Administration (M.B.A.)
University of Delaware 2000 — 2004
Bachelor’s Degree
Navient September 2014 - February 2015
Applied Ecological Services May 2014 - June 2014
Backcountry.com November 2013 - January 2014
Capano Management June 2012 - August 2012
Skills
Microsoft Excel, Inventory Management, Customer Service, Retail, Microsoft Office, Social Media, Time Management, Leadership, Research, Public Speaking, Marketing, Sales, Event Planning, Microsoft Word, Teamwork
Education
University of Delaware 2009 — 2013
Agriculture and Natural Resources, Resource Economics
Navient October 2014 - Present
Wellington Financial Group December 2013 - June 2014
Atlas Comfort Systems USA July 2006 - December 2008
DollarWise Mortgage July 2005 - July 2006
Skills
Investments, Financial Analysis, Credit, Microsoft Office, Microsoft Excel, Microsoft Word, Finance, PowerPoint, Analysis, Leadership, Time Management
Education
George Mason University - School of Management 2012 — 2014
Bachelor of Science (BS), Finance, General
Northern Virginia Community College 2005 — 2011
Associate's Degree, Business Administration and Management, General
Navient October 2014 - Present
Sallie Mae May 2011 - October 2014
Education
Penn State University 2007 — 2011
Bachelor of Arts (B.A.), Criminal Justice and Corrections
Navient October 2014 - Present
Delaware State Chamber of Commerce April 2015 - July 2015
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, Creative Writing, Editing, Marketing, Management, Public Speaking, Project Management, Public Relations, Communication, WebLink, Publications, Report Writing, Interviews, State Laws, Press Releases, Writing, Time Management, Media Relations, Strategic Communications, Financial Analysis, Financial Reporting, Skip Tracing
Education
University of Delaware 2012 — 2016
Bachelor of Arts (B.A.), Mass Communication/Media Studies
University of Delaware 2012 — 2015
Associate of Arts (A.A.), Communication and Media Studies
Navient August 2015 - Present
Prestwick House January 2014 - May 2015
RuffaloCODY October 2012 - September 2013
S2 Clothing Co. June 2013 - August 2013
Coleman Country Day Camp July 2007 - August 2013
Skills
Volunteer Management, Social Networking, Blogging, Fundraising, Event Planning, Nonprofits, Social Media, Facebook, Philanthropy, Community Outreach, Public Speaking, Public Relations, Social Media Marketing, Event Management, PowerPoint, Microsoft Office, Marketing Communications, Marketing, Customer Service, Microsoft Word, Teamwork, Leadership, Microsoft Excel, Sales, Time Management
Education
University of Delaware - Lerner College of Business and Economics 2011 — 2015
Bachelor of Science (BS), Management & Marketing
Navient January 2015 - Present
Account Control Technology, Inc. February 2014 - December 2014
Cassanos Pizza May 2011 - September 2013
Skills
Sales, Account Management, Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Leadership, Access, Photoshop, Illustrator, InDesign, Dreamweaver, Photography, Edge, Flash, Typography, HTML
Education
Sinclair Community College 2009 — 2013
Bellbrook High school 2004 — 2008
Modis July 2015 - Present
Robert Half October 2014 - July 2015
Navient October 2012 - September 2014
Trumpet Behavioral Health January 2011 - March 2012
Alvis House June 2010 - January 2011
Skills
Nonprofits, Behavioral Health, Research, Customer Service, Social Services, Technical Recruiting, Call Centers, Collections, Cold Calling, Staffing Services, Contract Acquisition, Training, Temporary Placement, Coaching, Temporary Staffing, Talent Acquisition, Job Placements, Recruiting, Applied Behavior..., Autism Spectrum..., Social Skills
Education
University of Dayton 2006 — 2010
B.A, Psychology; Abnormal Psychology and Child Psychology
Dublin Jerome
Navient December 2014 - Present
SmartIT Staffing February 2014 - December 2014
Independent Contractor August 2012 - December 2014
Technology Partnership Group - TechPG August 2011 - July 2012
INDIANA DEPARTMENT OF ENVIRONMENTAL MANAGEMENT 2002 - July 2011
Dept of Natural Resources 2005 - 2006
Indiana Dept of Environmental Management 1997 - 2002
H.L. Yoh assigned to IDEM 1992 - 1997
Suburban Area Agency on Aging 1985 - 1992
Skills
Project Management, Program Management, Software Development, Business Analysis, Strategic Planning, SDLC, IT Strategy, Oracle, System Administration, Business Process..., Consulting, Enterprise Architecture, IT Management, Software Project..., Quality Assurance, Business Intelligence, Testing, Budgets, Change Management, Cross-functional Team..., Management, PMO, Requirements Analysis, Contract Negotiation, Business Process, Government, Technical Writing, Project Portfolio..., Enterprise Software, Governance, Access, Policy, Integration, Vendor Management, Databases, Strategy, CRM, Data Analysis, Information Technology, Leadership, Software Documentation, Requirements Gathering, Project Planning, Team Leadership, PMP, ERP, Microsoft Office,..., Various ECM: Oracle..., Various..., Process Improvement
Education
Northern Illinois University - College of Business 1979 — 1983
BS, Accounting
Navient April 2015 - Present
NiSource - Columbia Pipeline Group September 2013 - April 2015
NiSource - Columbia Pipeline Group May 2013 - September 2013
AXA Advisors June 2012 - August 2012
Texas Sterling Construction Co. July 2010 - January 2012
Skills
Microsoft Office, Financial Analysis, Access, Invoice Processing, Statistics, HR Policies, Customer Service, Accounts Receivable, Financial Modeling, Project Management, Management, Microsoft Word, Social Media, Salesforce.com
Education
Texas State University-San Marcos 2011 — 2013
Bachelor of Business Administration (BBA), Finance, General
Texas A&M University 2009 — 2011
Bachelor of Business Administration (BBA), Finance, General
Klein High School 2005 — 2009
Navient February 2015 - Present
Legislative Solutions /Lobbyist consulting January 2011 - March 2015
Congressional campaign managment August 2014 - January 2015
Congressman Ted Yoho 2010 - 2015
CB GROUP January 2008 - January 2011
Nefba trade association January 2004 - January 2011
Skills
Legislative Solutions,..., Strategic Public..., Lobbying, Legislative Affairs, Governmental Affairs, Politics, Leadership, Strategic Planning, Public Policy, Legislative Relations, Political Campaigns, Government, Public Affairs, Strategic Communications, Policy Analysis, Legislation, Grassroots, Coalitions, Policy, Speech Writing, Media Relations, Public Relations, Political Consulting, Community Development, Political Communication, Community Outreach, Nonprofits, Economic Development, International Relations, Fundraising, Crisis Communications, Political Science, Government Relations, State Government, Public Speaking, Management, Event Planning, Microsoft Office, Event Management, Budgets, Program Management, Volunteer Management, Legislative Research, Grants, Message Development, Marketing, Research, Social Media, Press Releases, Grant Writing
Education
St Johns State College 1998 — 2002
Bachelors of Science, Political Science and Government
Florida technical college st augustine 1995 — 1998
Agriculture and Sports Management, Golf Course and Farm Operation and Grounds Management
St Augustine High School 1994 — 1998
Diploma, American Government and Politics (United States)
Fairchild June 2015 - Present
Navient December 2014 - February 2015
Allied Barton Security Services April 2012 - November 2014
R/C Theaters W-B Movies 14 June 2006 - May 2010
US Army February 2002 - February 2010
Skills
Security Operations, Physical Security, Security Training, CCTV, Crowd Control, Security Management, Corporate Security, Executive Protection, Personal Security, Asset Protection, Surveillance, Access Control, Protection, Close Protection, Personal Protection, Customer Service, Microsoft Office, Security, Social Media, Cross-functional Team..., Leadership
Education
Misericordia University 2004 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
Navient May 2014 - May 2015
Cigna September 2013 - April 2014
CVS Pharmacy February 2007 - January 2013
Telerx February 2005 - January 2007
Skills
Economics, Financial Accounting, Finance, Microsoft Office, Social Media, Claims Handling, Pharmacy Technicians, Pharmacy Automation, Typing, Internet Explorer, Critical Thinking, Big-picture Thinking, Sports, Grocery Industry, eBay, Sports Coaching, Trivia, Smartphones, Customer Service, Financial Analysis
Education
Southern New Hampshire University 2014 — 2018
Economics/Finance, 3.67
Susquehanna University 2001 — 2003
Computer Science
John Wiley and Sons July 2015 - Present
Navient April 2014 - May 2015
jcpenney April 2013 - May 2014
Lockhart Cadillac May 2012 - March 2014
Skills
Architectural Design, SketchUp, AutoCAD Architecture, Revit, web design, Strategic Sales Plans, Sales Management, Accounting, Competitive Analysis, Information Architecture, Real Estate Transactions, Model Home Design, Organization, Positive Can-do Attitude, Cataloging, Sales, File Systems, Heavy Lifting, Customer Satisfaction, Customer Service, Positivity, Positive Team Player, Positive Energy, Automotive, Marketing, Parts, Automobile, Microsoft Word, Multi-line Phone, Profit, Data Entry, Gross Profit, Inventory Planning, Work in A Fast Paced..., Time Management, Pallet Jack, Retail, Recieving, Building Customer..., Great Personality, Employee Loyalty, Dealers, Mac, Dedication to..., Decisiveness, Multi-Unit Management, Market Research, Listening to customers, Motorsports, Retail Sales Experience
Education
Ohio Christian University 2015 — 2017
Associate's degree, Bible/Biblical Studies
University of Phoenix 2014 — 2014
Associate's Degree, Accounting
Navient 2014 - Present
Sallie Mae 2013 - 2014
Victoria's Secret May 2011 - May 2013
Sunbelt Rentals 2013 - 2013
Paskill, Stapleton & Lord May 2012 - July 2012
Neumann University Alumni Relation September 2011 - December 2011
Skills
Microsoft Office, PowerPoint, Public Speaking, Marketing, Facebook, Social Media, Event Planning, Microsoft Word, Time Management, Customer Service, Microsoft Excel, Social Networking, Teamwork, Sales, Leadership, Microsoft Office (Word,..., SAP, Datatel, Merchandising, Outlook, Inventory Management, Social Media Marketing, Event Management, Public Relations, Advertising, Team Leadership, Marketing Communications
Education
Neumann College 2009 — 2013
Bachelor of Science, Business Administration and Marketing
Neumann University 2009 — 2013
Bachelor's degree, Business Adminstration and Marketing
RealtyUSA May 2015 - Present
Swarovski December 2014 - May 2015
J. Fitzgerald Group March 2015 - April 2015
Gluckworks, Inc. August 2014 - March 2015
Navient May 2013 - August 2014
Pioneer Credit Recovery June 2012 - April 2013
Buffalobarfly.com, Inc. May 2011 - September 2011
Skills
Writing, Editing, Social Media, Communication, Customer Service, Microsoft Office, Microsoft Word, Process Improvement, Strategic Planning, Analysis, Loans, Event Planning, Government
Education
St. Bonaventure University 2008 — 2012
Bachelor's degree, Journalism and Mass Communication
Navient July 2014 - Present
Museum of 20th Century Warfare August 2004 - May 2015
Indianapolis Air Show November 2011 - April 2013
Skills
Project Management, Negotiation, Aerospace, Strategic Planning, Microsoft Office, Public Relations, Program Management, Event Planning, Event Management, Fundraising, Project Planning
Education
University of Kentucky 1988 — 1992
Bachelor of Applied Science (B.A.Sc.), Architecture and Business Management
Navient July 2014 - Present
Navient December 2011 - July 2014
Motherhood Maternity May 2010 - November 2011
National Penn January 2009 - February 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Financial Analysis, Banking, Strategic Planning, Project Management, Business Analysis, Management, Microsoft Word, PowerPoint, Business Strategy, Change Management, Sales, Accounting
Education
Penn State University 2012 — 2016
Accounting and Business/Management
West Chester University of Pennsylvania 2005 — 2007
Political Science and Government
JPMorgan Chase & Co. December 2014 - Present
Navient June 2014 - November 2014
Wilmington Country Club February 2013 - June 2014
Philadelphia 76ers January 2014 - April 2014
Philadelphia 76ers September 2012 - December 2013
Ripken Baseball June 2012 - August 2012
Kind to Kids Foundation May 2012 - June 2012
University of Delaware September 2010 - March 2012
Skills
Leadership, Management, Sports, Athletics, Sales, Entrepreneurship, Public Speaking, Teamwork, Baseball, Communication, Problem Solving, Organizational Skills, Oral & Written..., Strategic Development, Multi-tasking Skills, Creativity Skills, Decision Making, Problem Solver, Technology, Interpersonal Skills, Analytical Skills, Research, Team Management
Education
University of Delaware 2009 — 2014
Bachelor's Degree, Organizational Leadership
Sanford School 2005 — 2009
High School
Navient January 2015 - Present
Blue Cross of Northeastern Pennsylvania September 2008 - December 2014
Luzerne County Community College December 2010 - January 2011
Blue Cross of Northeastern PA April 2007 - September 2008
Blue Cross of Northeastern PA February 2001 - April 2007
Skills
Healthcare, Quality Assurance, Public Speaking, Data Analysis, Teaching, Research, Access, Leadership Development, Leadership, Visio, Microsoft Office, Training, Process Improvement, HIPAA, Health Insurance, Team Building, Business Process..., Customer Service, Strategic Planning
Education
College Misericordia 2005 — 2007
Business Administration, Business Administration and Management, General
Luzerne County Community College 1998 — 2002
Criminal Justice, Criminal Justice and Corrections
Luzerne County Community College
Medical Coding Specialist, Criminology
Navient December 2014 - Present
LeadAmerica June 2012 - Present
CROSSMARK June 2011 - July 2012
Skills
Social Networking, Event Planning, Social Media, Microsoft Office
Education
Seton Hall University 2010 — 2014
Anthropology
MMI Preparatory School 2006 — 2010
Navient October 2014 - Present
Sallie Mae May 2012 - Present
(^_^) December 2010 - March 2011
Skills
Vendor Management, Banking, Process Improvement, Call Centers, Customer Experience, Risk Management, Operations Management, CRM, Business Analysis, Outsourcing, Strategic Planning, Management, Program Management, Project Management, Team Building, Customer Service, Coaching, Financial Services, Team Leadership, Business Development, Microsoft Office, Sales
Education
Oklahoma State University 2013 — 2013
Master of Computer Applications (MCA), Business Administration and Management, General
University of California, Berkeley 2011 — 2012
Bachelor of Arts (BA),, Music Performance, General
Navient December 2014 - Present
Navient April 2012 - December 2014
Sallie Mae January 2009 - April 2012
Llewellyn Realtors May 2005 - December 2008
Skills
Financial Analysis, Financial Modeling, Finance, Corporate Finance, Valuation, Interest Rate Hedging, Bloomberg, Liquidity Management, Structured Products, Microsoft Excel, Capital Markets, Financial Structuring
Education
University of Maryland - Robert H. Smith School of Business 2004 — 2008
BS, Finance
Wootton High School 2000 — 2004
Navient February 2015 - Present
Swift Custom Metal November 2013 - Present
Pioneer Credit Recovery March 2014 - January 2015
Pioneer Credit Recovery July 2012 - March 2014
Newborn Fellowship Christian Center February 2011 - June 2012
N.B.F. Childcare Adademy March 2010 - June 2012
Skills
Computer Graphics, Computer Proficiency, Customer Service, Multimedia, Dependable Team Player
Education
Nazareth College of Rochester 2007 — 2009
Bachelor of Science (B.S.), Art Teacher Education
Monroe Community College 2005 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Navient April 2015 - Present
Brandywine Executive Center July 2014 - February 2015
1614 FITNESS March 2007 - July 2014
Citi November 2011 - March 2013
Bank of America May 2001 - March 2007
MBNA October 1999 - May 2001
MBNA November 1996 - October 1999
MBNA July 1995 - November 1996
MBNA April 1994 - July 1995
MBNA January 1994 - April 1994
Skills
Banking, Strategy, Strategic Planning, Risk Management, Process Improvement, Management, Marketing, Product Management, Recruiting, Budgets, Business Planning, Contract Negotiation, Customer Service, Marketing Strategy, Sales, Finance, Vendor Management, Analysis, Credit, Integration, Portfolio Management, Operations Management, Team Leadership
Education
University of Delaware 1987 — 1992
Bachelor of Arts, Economics; Business and Economics
Stonegate Mortgage Corporation (NYSE: SGM) February 2015 - Present
Navient April 2014 - February 2015
ChaCha August 2010 - April 2014
ChaCha January 2010 - August 2010
ChaCha May 2008 - January 2010
Network Solutions, Inc. April 2007 - March 2008
Technicolor (formerly Thomson, Inc.) October 2001 - April 2007
Technicolor (formerly Thomson, Inc.) May 2000 - October 2001
Technicolor (formerly Thomson, Inc.) March 1997 - May 2000
Technicolor (formerly Thomson, Inc.) December 1992 - March 1997
Skills
Program Management, Call Center, Mobile Devices, Telecommunications, Process Improvement, Project Planning, Contract Negotiation, Office 365, Active Directory, VoIP, Infrastructure, Vendor Management, Project Management, Team Management, Integration, Start-ups, Management, Call Centers, Linux, Wireless, Networking, Recruiting, Business Development, Leadership, Data Center, Enterprise Software, Training, Outsourcing, Operations Management, Troubleshooting, PMP, Management Consulting, Analysis, Consulting, Strategic Planning, Cloud Computing, Product Management, Sales, SaaS, Cross-functional Team..., Strategic Partnerships, CRM, Budgets, Sourcing, Team Leadership, Strategy, Executive Management, IT Strategy, Business Process..., PMO
Education
Ecole des Officiers de Reserve - Ecole d'Application du Genie - Angers (France) 1987 — 1988
Military Officer's School, Aspirant
University of Geneva 1982 — 1986
Physics
University of Geneva 1984 — 1985
Economics & Social Sciences
Lycee International de Ferney Voltaire 1978 — 1982
Scientific Baccalaureate, Maths & Physics
Navient August 2013 - Present
Red Lobster June 2011 - November 2013
Purdue University November 2010 - January 2013
Skills
Communication, Customer Service, Sales, Microsoft Excel, Clerical Skills, Coaching & Mentoring, Occupational Health, Environmental Health
Education
Purdue University 2008 — 2015
Bachelor of Science (BS), Occupational Health and Industrial Hygiene
Purdue University 2008 — 2015
Bachelor's Degree, Environmental Health Science
Navient October 2013 - Present
Navient January 2013 - October 2013
Navient February 2012 - January 2013
Barclays Bank September 2006 - December 2010
Global Mortgage January 2006 - August 2006
Ameriquest Mortgage November 2004 - December 2005
Chase Manhattan Bank April 2000 - November 2004
Skills
Training & Development, Collections Management, Forecasting, Employee Training, Training, Leadership, Banking, Museum Collections, Management, Call Centers
Education
Wilmington College 2002 — 2002
Behavioral Science
University of Delaware 1995 — 1998
Athletic Training
Salesianum 1991 — 1995
College Prep
Driscoll's August 2015 - Present
Navient May 2015 - July 2015
Dow Jones March 2015 - June 2015
Medtronic October 2014 - February 2015
Charles Schwab May 2014 - October 2014
Intuit January 2014 - May 2014
Gap Inc. February 2012 - September 2013
Molex, Chicago November 2010 - January 2012
Kappa Alpha Theta Headquarters May 2008 - February 2009
GENCO November 2007 - May 2008
Education
West Virginia University 2003 — 2005
Master of Science (MS), CE, A-
University of Madras 1997 — 2001
Bachelor of Engineering (B.E.), Instrumentation Engineering
St. Aloysius Boys High School, Visakhapatnam 1988 — 1994
ICSE, A
Navient August 2014 - Present
Ascension Health July 2013 - August 2014
St. Vincent Health April 2011 - July 2013
Dayton Children's Medical Center June 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Budgets, SharePoint, Raiser's Edge, Intranet Strategy, ExactTarget, Data Analysis, Adobe Acrobat, Fundraising, Marketing, Management
Education
Ohio University 2009 — 2011
Bachelor's degree, Health Services Administration
Purdue University 2007 — 2008
Liberal Arts and Sciences/Liberal Studies
Navient October 2013 - Present
PHH Mortgage April 2013 - October 2013
The Wright Group July 2012 - April 2013
PALLADIAN REALTY CAPITAL LLC January 2012 - April 2013
Villanova University August 2011 - April 2013
BlackRock March 2007 - August 2011
JPMorgan Chase March 2006 - March 2007
JP Morgan September 2001 - March 2006
Skills
Financial Accounting, Financial Analysis, Variance Analysis, Regression Testing, Qualitative Research, Economics, Quantitative Analysis, Financial Modeling, Valuation, Argus Modeling, Trend Analysis, CoStar, Linear Regression, Logistic Regression, Capital Markets, Microsoft Word, Microsoft Excel, PowerPoint, Quantitative Analytics, Analysis, VBA, Finance, Asset Management, Derivatives
Education
Villanova University 2011 — 2013
Master of Business Administration (M.B.A.), Finance, Real Estate
University of Delaware 1995 — 2000
Bachelors, Criminal Justice
Salesianum 1993 — 1995
High School
Sanford 1981 — 1991
Navient May 2014 - Present
Sallie Mae May 2013 - April 2014
Sallie Mae June 2012 - May 2013
Sallie Mae January 2011 - June 2012
Sallie Mae, Inc. January 2010 - December 2010
sanofi-aventis June 2007 - July 2009
Skills
Retail Banking, Marketing, Relationship Management, Sales, Sales Management, Strategic Communications, Customer Acquisition, Segmentation, Competitive Analysis, Product Development, Market Research, Marketing Strategy, Account Management, Product Marketing, Customer Retention, Affiliate Marketing, Digital Marketing, Marketing Communications, Strategy
Education
University of Delaware - Lerner College of Business and Economics 2003 — 2007
Bachelor
Louis T. Buono Training Consulting December 2014 - Present
Navient August 2005 - Present
Pioneer Credit Recovery August 2005 - December 2014
AAA 2011 - 2014
Additional Work Experience January 1970 - January 2010
HealthNow 2001 - 2003
Wayport 1999 - 2001
General Physics Corporation 1995 - 1999
United Training Services 1990 - 1995
Skills
Coaching, Leadership Development, Career Development, Project Management, Achieve Global Certified, Training, Employee Benefits, Talent Acquisition, Organizational..., Human Resources, Instructional Design, Public Speaking, Employee Engagement, Team Building, Performance Management, MBTI, HRIS, Talent Management, Strategic Planning, Employee Relations, Management Development, Employee Training, Management, Leadership, Change Management, Executive Coaching, Workshop Facilitation, Interviews, Organizational..., Training Delivery, Program Management, Conflict Resolution, Learning Management, Onboarding, Succession Planning, Personal Development, Culture Change, Workforce Planning, Needs Analysis, 360 Feedback, Performance Improvement, Blended Learning, Personnel Management, Career Counseling, Executive Development, Staff Development, Organizational Learning, Emotional Intelligence, Organizational Design, Instructor-led Training
Education
University at Buffalo 1972 — 1975
Masters, Education, Counseling
State University of New York College at Buffalo 1966 — 1970
BS, Industrial Arts Education
Navient June 2015 - Present
Bank of America January 2010 - Present
Bank of America February 2006 - January 2010
MBNA September 1999 - February 2006
Erickson Retirement Communities October 1996 - September 1999
Skills
Disaster Recovery, Project Management, Active Directory, Windows, Novell, Norton Ghost, Windows 95, Altiris, SharePoint, Business Analysis, Risk Management, Software Documentation, Visio, Windows Server, Windows 7, Troubleshooting, Call Center, Vendor Management, Team Leadership, Microsoft SQL Server, Process Improvement, Requirements Analysis
Education
Microsoft Education 2003 — 2003
MCSE
Towson University 1991 — 1995
BS
Towson University 1991 — 1995
BS
Springleaf Financial Services July 2014 - Present
Navient October 2012 - July 2014
Sallie Mae September 2010 - October 2012
Sallie Mae August 2009 - September 2010
Family Allergy & Asthma Care February 2006 - March 2009
MBNA March 2003 - January 2006
Skills
Customer Service, Microsoft Excel, Credit, PowerPoint, Banking, Microsoft Word, Credit Analysis, Credit Risk, Vendor Management, Credit Cards, Process Improvement
Education
University of Delaware 2000 — 2004
Bachelor of Science (B.S.), Business Administration and Management, General
NAVIENT April 2010 - Present
Skills
SDLC, Enterprise Architecture, Integration, Vendor Management, ITIL, SOA, Unix, Disaster Recovery, Software Project..., Business Analysis, Solution Architecture, Project Management, Requirements Analysis, Software Development, Data Warehousing, Data Center, Security, Microsoft SQL Server, SQL, IT Strategy, Visio, Enterprise Software, SharePoint, IT Management, IIS, Management, Leadership, Information Technology, Cloud Computing, Business Process..., Infrastructure, Program Management, Process Improvement
Education
Syracuse University 2003 — 2007
MS, Computer Engineering
Four Diamond Investments October 2014 - Present
Navient April 2014 - Present
Crescent Services August 2012 - March 2014
Crescent Services, LLC August 2011 - August 2012
Rizzuto Solutions, Inc. January 2006 - July 2011
Avery Dennison 2005 - 2006
Skills
Recruiting, Talent Acquisition
Education
St. Francis University 2005 — 2008
BS, MIS
Navient May 2012 - Present
TCIM April 2006 - May 2011
MBNA America July 1994 - April 2005
Skills
Microsoft SQL Server
Education
Penn State University 1991 — 2001
BS, Busniess Management
Navient March 2001 - June 2014
HHPC Systems 1993 - 2001
Tandem 1981 - 1993
Skills
Disaster Recovery, Capacity Planning, Systems Analysis, Security, System Administration, Operating Systems, Hardware, Integration, HP NonStop, Servers, High Availability, Enterprise Architecture, Unix, Databases, Data Center, Visio, Software Development, HP
Education
Purdue University 1979 — 1981
USMC 1973 — 1974
BS Equivalent, Computer Science
Sallie Mae May 2007 - Present
Navient 2007 - Present
Eli Lilly and Co 1989 - 2007
Skills
Application Architecture, Vendor Management, Systems Analysis, Enterprise Architecture, Storage, Team Management, Cross-functional Team..., Team Building
Education
Purdue University 1984 — 1988
Bachelor of Science (B.S.), Computer/Information Technology Administration and
Navient October 2009 - Present
Merkle, Inc 2002 - October 2009
National Cooperative Bank 1995 - 2001
Prudential Home Mortgage 1992 - 1995
Coopers & Lybrand 1989 - 1992
Skills
Database Marketing, Data Modeling, SDLC, Data Warehousing, Business Intelligence, Analytics, SSIS, Business Analysis, ETL, SSRS, Database Design, Vendor Management, CRM, Business Objects, Microsoft SQL Server, Requirements Gathering, T-SQL, Enterprise Architecture, SQL, Requirements Analysis, Leadership, Unix, Software Project..., Databases, Disaster Recovery
Education
University of Maryland College Park
Navient October 2013 - Present
Sallie Mae June 2012 - October 2013
AAIA May 2011 - July 2012
Worldwide Settlements, Inc. November 2009 - January 2011
M&T Bank May 2008 - November 2009
Skills
Microsoft Office, Microsoft Dynamics, PeopleSoft, Account Reconciliation, Banking, Securitization, Capital Markets, Equity Derivatives, Bookkeeping, General Ledger, Subledger Accounting, Tax Forms, Liasoning, Customer Service, Debt Settlement, Equity Swaps, High Yield Bonds, Financial Analysis, Accounts Payable, Accounts Receivable, Non-profits, GAAP, Sarbanes-Oxley, FAS 133, Auditing, Financial Reporting, Journal Entries, Financial Accounting, Variance Analysis, Accruals, Cash, Outlook, Bank Reconciliation, Monthly Close, Data Analysis, Financial Statements
Education
University of Maryland University College 2009 — 2011
M.S., Management and Accounting
University of Maryland College Park 2005 — 2007
B.A., Economics
Navient May 2014 - Present
Sallie Mae December 2012 - May 2014
Sallie Mae October 2009 - December 2012
Sallie Mae October 2006 - October 2009
Non-Financial Experience January 1998 - January 2006
The Tower Companies May 1999 - October 1999
Skills
Corporate Finance, Capital Markets, Fixed Income, Valuation, Financial Analysis, Derivatives, Internal Controls, Securitization, Financial Modeling, Finance, Structured Finance, Banking, Risk Management, Loans, Investment Banking, Securities, Analysis, Cash Flow Forecasting, Quantitative Analytics, ABS, Bonds, Access, Due Diligence, Business Analysis, Credit Analysis, Treasury Management, Data Analysis, Portfolio Management, Funding, Project Finance, Hedging, Student Loans, Analytics, Loan Servicing, Asset Management, Cash Management, Treasury, Financial Structuring, Financial Risk, Credit
Education
Towson University
Bachelor of Science (B.S.), Finance
Navient January 2015 - Present
Navient May 2014 - January 2015
Sallie Mae January 2012 - May 2014
Sallie Mae April 2011 - January 2012
Protiviti January 2006 - April 2011
Sallie Mae 2006 - 2010
American Express July 2004 - January 2006
Deloitte and Touche 1998 - 2004
Skills
Internal Audit, Management, Risk Assessment, Sarbanes-Oxley Act, Internal Controls, Sarbanes-Oxley, Auditing, Financial Analysis, Accounting, US GAAP, Financial Services
Education
University of California, Santa Barbara 1994 — 1998
BA, Business Economics
Navient 2009 - Present
Orrick, Herrington & Sutcliffe LLP 2004 - 2008
Sidley Austin 2001 - 2004
Jeffer Mangels Butler & Mitchell LLP 1999 - 2001
Executive Office of the President of the United States, Council on Environmental Quality 1996 - 1996
Skills
Securities Regulation, Corporate Governance, Securities, Structured Finance, Capital Markets, Securitization, Mergers & Acquisitions, Debt & Equity Financing, Corporate Finance, Due Diligence, Legal Research, Arbitration, Legal Writing
Education
University of California, Berkeley
BA, Economics
University of the Pacific - McGeorge School of Law
JD
Navient July 2014 - Present
Sallie Mae June 2012 - July 2014
Sallie Mae February 2010 - June 2012
CTB McGraw Hill April 2009 - November 2009
Dell June 2008 - December 2008
Purdue Telefund December 2007 - May 2008
Purdue Telefund June 2006 - December 2007
Skills
Microsoft Office, Customer Service, Business Analysis, Data Analysis, Recruiting, Access, Leadership, Student Loans, Accurate Data Entry, Communication Skills, Microsoft Excel, Team Building, Sales, Management
Education
Purdue University 2004 — 2008
Organizational Communication
Navient May 2014 - Present
genuiti, llc November 2001 - Present
Sallie Mae November 2012 - April 2014
Perpetual Technologies, Inc. December 2011 - February 2012
Bostech Corporation July 2011 - November 2011
Sallie Mae August 2005 - June 2011
Bravura Systems, Inc. January 1997 - November 2001
Skills
Microsoft SQL Server, Software Development, SQL, Databases, Oracle SQL, Public Speaking
Education
Purdue University
B.S., Computer Science
Navient October 2014 - Present
GE Capital, Retail Finance August 2005 - October 2014
JPMorgan Chase May 2001 - August 2005
Sterling Incorporated October 1994 - May 2001
Skills
Process Improvement, Call Centers, Credit Cards, Executive Management, Management, Business Analysis, Six Sigma, Outsourcing, Credit, Budgets, Leadership, Risk Management, Business Process..., Strategy, Coaching, Operations Management, Team Building, Banking, Loans, Customer Experience, Performance Management, Financial Services, Customer Service, Debt Collection, Vendor Management, Customer Satisfaction, P&L Management, Loss Mitigation, Team Leadership, Negotiation, Forecasting, Change Management, Analysis, Analytics, Business Strategy, Project Management, Mortgage Lending, Portfolio Management, Credit Risk, Relationship Management, Strategic Planning, Compliance, Mentoring, Problem Solving, People Management, vendor, Supplier Risk Management, Workforce Management, Multi-site Team..., Cross-functional Team...
Education
University of Phoenix 2007 — 2010
Bachelors degree, Finance
The University of Akron 1990 — 1995
Biology
Navient April 2014 - Present
Sallie Mae January 1990 - April 2014
Skills
SDLC, SharePoint, Quality Center, Testing, PL/SQL, Oracle, Visio, Microsoft SQL Server, Systems Analysis, Software Project..., Configuration Management, User Acceptance Testing, HP Quality Center
Education
Purdue University 1992 — 2000
Associate's degree, Computer Science
Anderson High School 1976 — 1979
Navient February 2014 - Present
Sallie Mae, Contingency Services April 2012 - Present
Sallie Mae/Arrow Financial Services 2007 - Present
Array Services Group 2005 - 2007
FACS Group 1990 - 2005
Skills
Process Improvement, Credit, Credit Cards, Risk Management, Call Center, Vendor Management, Call Centers, Training, Financial Services, Executive Management, Operations Management, Skip Tracing, Management, Outsourcing, Accounts Receivable, Leadership, Finance, Analysis, CRM
Education
University of Cincinnati
Navient July 2013 - Present
Campbell Soup Company August 2012 - May 2013
Yoh, A Day & Zimmermann Company December 2011 - July 2012
Genesis Healthcare April 2011 - July 2011
Line Systems, Inc June 2008 - January 2011
Novak Francella, LLC August 2007 - March 2008
Heffler, Radetich, & Saitta, CPA LLP July 2005 - July 2007
Wachovia Bank August 2003 - July 2005
Commerce Bank June 2001 - April 2003
Skills
Excel, Word, Access, PeopleSoft, Concur, EMAA, I2, System Administration, Expense Report Audits, Auditing, Payroll Audits, Adagio, Microsoft Word, SAP, Accounts Payable, Accounting, Financial Reporting, Account Reconciliation, PowerPoint, SharePoint, Journal Entries, General Ledger, Lotus Notes, Fixed Assets, Data Entry, Internal Audit, Customer Service, Microsoft Office, Finance, Data Analysis, Internal Controls, Spreadsheets, Financial Analysis, Microsoft Excel, Accounts Receivable, Call Centers, Analysis, Invoicing
Education
Rutgers University – Camden 2002 — 2007
BS, Accounting
The Catholic University of America 1995 — 1999
Music Ed, Sociology
Navient May 2014 - Present
Sallie Mae July 2000 - May 2014
USA Group May 1992 - July 2000
General Electric Aviation July 1986 - May 1992
Skills
SDLC, Vendor Management, Enterprise Architecture, Risk Management, Business Analysis, IT Strategy, Process Improvement, Disaster Recovery, Requirements Analysis, Requirements Gathering, PMP, PMO, Project Portfolio..., Outsourcing, Software Project..., Business Intelligence, IT Management, Business Process...
Education
The University of Texas at Austin 1982 — 1986
Navient August 2004 - Present
Concert Communications September 1999 - August 2004
AT&T September 1990 - August 1999
Skills
SDLC, Requirements Analysis, Process Improvement, Visio, Business Analysis, Software Project..., Project Management
Education
University of Maryland Baltimore County 1987 — 1989
M.S., Information Systems
University of Maryland Baltimore County 1984 — 1987
B.S., Information Systems
Pascack Hills High School
Navient May 2014 - Present
SLMF 2007 - 2008
Skills
Risk Management
Education
Rutgers, The State University of New Jersey - Rutgers Business School 2000 — 2003
Bachelor of Science (B.S.), Organization Management
Rutgers University-New Brunswick 1998 — 2003
Navient June 2015 - Present
The University of the South, Sewanee October 2012 - Present
Honors College, Middle Tennessee State University 2008 - Present
Core Principle September 2013 - May 2015
Student Aid Services, Inc. November 2009 - May 2012
Sallie Mae 2000 - 2007
USA Group 1995 - 2000
University of Indianapolis 1996 - 1999
University of Indianapolis 1996 - 1999
United States Representative Bart Gordon April 1986 - July 1993
Education
University of Indianapolis 1996 — 2000
MBA
Sewanee-The University of the South 1980 — 1983
B.A.
Webb School
Navient May 2014 - Present
Sallie Mae August 2009 - May 2014
Random House Bertelsmann Shared Services May 1995 - May 2009
Alverno Administrative Services February 1974 - May 1995
Skills
IBM Mainframe, Symmetrix, DLm, Enterprise Storage, DB2, SQL, Database Design, Disaster Recovery, Troubleshooting, Account Management, Mainframe, Databases, SDLC, Data Warehousing, Requirements Analysis, Storage
Education
Purdue University 1970 — 1977
BS, Computer Technology
Southport High School 1967 — 1970
Navient May 2014 - Present
Sallie Mae 2002 - 2005
Education
Barstow High School
The University of Kansas
BA, Personnel Administration
NAVIENT October 2011 - Present
Decision Support June 2009 - October 2011
Greenhalgh Election Associates May 2008 - May 2009
Election Systems and Software July 1997 - May 2008
The Election Center January 1985 - July 1997
Federal Election Commission May 1976 - January 1985
General Accounting Office 1973 - 1976
Skills
Government, Elections, Policy, Government Relations, Strategic Planning, Negotiating Contracts, Team Building, Team Management, Change Management, Contract Management, Policy Analysis, Leadership Development, Litigation, Government Liaison, Government Affairs, Corporate Management, Non-profit Development, Non-profit Marketing, Non-profit..., Research, Competitive Analysis, Market Analysis, Marketing Research, Web Development, IT Outsourcing, testifying before..., legislation drafting, Local Government, lobbying legislation, writing rules, case law analysis, responding to complex..., technical writing, Contract Negotiation, Project Management, Fundraising, Management, Marketing, Business Development
Education
University of Virginia 1968 — 1973
PhD, Public Administration
West Virginia University 1966 — 1968
MA, Public Administration
Rutgers, The State University of New Jersey-New Brunswick 1961 — 1966
BA, Political Science
Navient December 2013 - Present
Sallie Mae January 2013 - December 2013
Sallie Mae August 2009 - January 2013
Sallie Mae December 2007 - August 2009
Sallie Mae January 2007 - December 2007
Skills
Corporate Finance, Financial Modeling, VBA, Access, Microsoft Excel, Securitization, Loans, Derivatives, Analytics, Financial Analysis, Valuation, Credit Risk, Capital Markets
Education
University of Maryland College Park 2003 — 2007
B.A., Philosophy
Navient June 2015 - Present
Smart IT Staffing May 2007 - May 2015
Myers and Stauffer LC, Hospital May 2004 - May 2007
Indiana Department of Correction February 1999 - April 2004
Indiana Div. of Family Resources, Program Evaluation March 1996 - January 1999
Skills
Vendor Management, Security, Permanent Placement, Program Management, Leadership, Analysis, Training, Software Documentation, Full SDLC, Experienced Business..., Business Analysis, Change Management
Education
Univerisy of Wisconsin - Madison 1988 — 1990
Master of Arts (MA), Sociology
Purdue University 1984 — 1988
BA, Sociology (Math Minor)
Sallie Mae December 2012 - Present
Navient December 2012 - Present
Macy's September 2012 - December 2012
Fifth Third Bank November 2001 - 2012
General Data November 2000 - November 2001
ETS, INC (European Tanning Systems, Inc) March 1998 - October 2000
Skills
Customer Service, Subject Matter..., Organization and..., Technology Training, Recruiting Compliance, Help Desk, Collaborative Problem..., Performance Management, Learning Management, Applicant Tracking..., Recruiting Process, Liasion, Recruiting, Help Desk Support, Process Improvement, Liaison, Employee Benefits, Onboarding, HRIS, Human Resources, Employee Relations, Talent Management, College Recruiting, Succession Planning, Talent Acquisition, Sales, Employee Engagement, New Hire Orientations
Education
University of Cincinnati College of Business 1986 — 1991
Bachelors of Business Administration, Marketing
University of Cincinnati
Bachelor of Business Administration (BBA), Marketing
Navient March 1983 - Present
Education
University of Maryland College Park 1978 — 1981
BS, Education
University of Nebraska-Lincoln 1976 — 1978
BS, Education
Navient January 1980 - Present
Sallie Mae January 1995 - December 2012
Sallie Mae January 1985 - October 2009
USA Funds January 1980 - January 1985
Skills
Process Improvement, IT Service Management, Disaster Recovery, SDLC, ITIL, Management, Leadership, Records Management, Integration, Training, Change Management, Visio, Business Analysis, Program Management, Project Management, Vendor Management, Enterprise Software
Education
The Ohio State University
Business and Accounting
Navient May 2014 - Present
Sallie Mae August 2010 - May 2014
Sallie Mae August 2009 - September 2010
Sallie Mae January 2009 - August 2009
Applied Card Systems June 1997 - June 2003
MBNA February 1995 - July 1996
Discover Card November 1987 - February 1995
Education
University of Delaware 1994 — 1997
MBA, Marketing
University of Delaware 1988 — 1992
BS, Business-Finance
Navient May 2012 - Present
Sallie Mae 1991 - May 2012
Skills
Financial Analysis
Education
University of Florida 1984 — 1988
BA, Economics
Navient May 2014 - Present
Education
University of Maryland College Park 1984 — 1988
B.S.
Navient May 2014 - Present
Sallie Mae August 2013 - May 2014
Governor Bob McDonnell, Office of Intergovernmental Affairs January 2011 - August 2013
Republican Main Street Partnership July 2009 - January 2011
American Health Care Association February 2009 - July 2009
United States House of Representatives January 2008 - January 2009
Jeannemarie Devolites Davis for State Senate September 2007 - November 2007
Education
Roger Williams University 2003 — 2007
BA, Political Science
Navient November 2004 - Present
Sallie Mae November 2004 - March 2006
Sallie Mae September 2003 - November 2004
Sallie Mae October 2002 - September 2003
Skills
Project Management, Microsoft Office, Red Hat Linux, Customer Service, Process Improvement, Business Analysis, Private Collections, Student Loans, Requirements Gathering, Windows, Requirements Analysis, Visual C#, Systems Analysis, Quality Assurance, SQL, Visio
Education
Villanova University 2013 — 2013
Master Certificate in Business Analysis
Saint Bonaventure University 1995 — 1998
Biology, Computer Science
NextGear Capital October 2014 - Present
Navient April 2007 - October 2014
Edward Jones (Contractor) 2006 - 2007
Skills
Git, Spring Data, Spring, Web Services, Java, Core Java, REST, SOAP, CXF, JAX-WS, XML, Oracle, Hibernate, JAXB, JBoss Application Server, JPA 2
Education
National Institute of Technology Calicut
MS, Computers
Navient 1993 - Present
Accenture 1990 - 1992
Skills
Financial Analysis, Strategic Financial..., Business Analysis, Process Improvement, Mergers & Acquisitions, Finance, Risk Management, Forecasting
Education
Purdue University 1988 — 1989
MBA, Finance
Purdue University 1983 — 1987
BS, Industrial Mgmt / Industrial Engineering
North Central High School 1980 — 1983
Sallie Mae March 2009 - Present
Navient March 2009 - Present
Bank of America December 2000 - March 2009
Skills
Relationship Management, Risk Management, Banking, Financial Services, Credit Analysis, Analytics, Loans, Credit Cards, Credit Risk, Data Analysis, Portfolio Management, Analysis, Credit
Education
University of Delaware 1996 — 2000
Bachelor of Science in Business Administration, Marketing/Management
Navient March 2015 - Present
Sears Holdings Corporation June 2011 - April 2014
Steve & Barry's September 2007 - January 2009
Boscov's March 1987 - September 2007
Skills
Retail, Loss Prevention, Visual Merchandising, Merchandising, Store Management, Inventory Control, Fashion, Sales
Education
Montclair State University 1982 — 1986
Bachelors, Business Administration
Navient June 2015 - Present
Bank of America September 2014 - June 2015
Bank of America/MBNA February 2005 - September 2012
Bank of America/MBNA February 2001 - February 2005
Bank of America/MBNA August 1999 - February 2001
Bank of America/MBNA July 1997 - July 1999
MBNA April 1996 - July 1997
Skills
SAS programming, SQL, Access, Microsoft Excel, Unix, Credit Cards, Analysis, Email Marketing, Direct Mail Campaigns, Reporting & Analysis, Quality Assurance, Business Operations, Program Management
Education
University of Delaware - Lerner College of Business and Economics 2003 — 2011
MBA, Concentration in Information Technology
University of Delaware 1992 — 1996
Bachelors, Criminal Justice
Navient October 2014 - Present
Mass Marketing Insurance Group July 2006 - June 2014
Mass Marketing Insurance Group May 2002 - July 2006
Mass Marketing Insurance Group February 1996 - May 2002
Flagship Cleaning Services April 1995 - January 1996
Principal Financial Group July 1994 - April 1995
Skills
Marketing Strategy, Direct Marketing, Call Centers, Vendor Management, Operations Management, Program Implementation, Strategy Implementation, Data Analysis, Mathematics, Database Marketing, Inbound Marketing, Marketing Operations, Call Center Development, Partnership Marketing, Workforce Management, Process Improvement, Account Management, Business Development, Lead Generation, CRM, Management, Strategic Planning, Leadership, Sales Management, Customer Experience, Multi-channel Marketing, Sales, Insurance, Customer Acquisition, Telemarketing, Customer Retention, Retention Strategies
Education
Pennsylvania State University-Great Valley Graduate Center 1998 — 2001
MBA
University of Scranton 1990 — 1994
BS, Marketing / Mathematics
Navient May 2015 - Present
Navient May 2013 - Present
Sallie Mae November 2012 - May 2013
The Cellular Connection July 2012 - November 2012
Catawba Island Club February 2009 - June 2012
Catawba Island Club November 2006 - February 2009
Tri Motor Sales Inc. June 2005 - November 2006
Catawba Island Club October 2001 - August 2005
Skills
Customer Service, Team Leadership, Time Management, Attention To Detail, Coaching, Organizing, Event Planning, Leadership, Food & Beverage, Training, Selling, Teamwork, Management, CRM, Sales, Marketing, Team Building, Inventory Management, Microsoft Office, Online Marketing
Education
Bowling Green State University
Bachelor of Science Degree in Business Administration, Marketing
Terra State Community College
Navient July 2009 - Present
CNO Financial Group July 2007 - July 2009
Perpetual Technologies, Inc. September 2005 - July 2007
Skills
Disaster Recovery, Data Modeling, Oracle, Data Warehousing, Unix, PL/SQL, Database Administration, Unix Shell Scripting, Database Design, Systems Analysis, System Administration, AIX, SQL, Business Intelligence, Oracle RAC, Red Hat Linux, Java, Oracle Certified DBA, RMAN, Oracle ASM, Clusterware, Performance Tuning, Databases, ETL, Oracle Enterprise..., HP-UX, Servers, IBM AIX, Shell Scripting
Education
Purdue University 1997 — 2000
Bachelors of Science, Computer Information Systems
West Central 1992 — 1995
Navient December 2014 - Present
American College of Sports Medicine February 2013 - Present
Tom O'Brien Chrysler January 2012 - February 2013
Z's Oysterbar and Steakhouse August 2010 - January 2012
Key Benefit Administrators January 2009 - August 2010
Farmbloomington 2008 - 2009
Skills
Customer Service, Microsoft Office, SQL, SharePoint, Microsoft Word, Microsoft SQL Server, Process Improvement, IT Management, Troubleshooting, Access, Software Documentation, Windows, Computer Hardware, Team Building, Microsoft Excel, PowerPoint, Networking
Education
University of Evansville 1998 — 2002
Bachelor of Fine Arts, Philosophy
Brownsburg High School
Navient January 2015 - Present
Target Financial Services October 2006 - Present
Boston Portfolio Advisors, Inc. January 1997 - May 2003
Skills
Customer Satisfaction, Inventory Management, Call Centers, Customer Service, Management, Microsoft Office
Education
University of Illinois at Urbana-Champaign 1971 — 1974
Doctor of Philosophy (Ph.D.), Economics
University of Illinois 1970 — 1974
Ph. D., Economics
Navient November 2008 - Present
Skills
Process Improvement, Financial Modeling, Call Centers, Business Analysis
Education
Purdue University 1997 — 2002
Electrical Engineering
Navient June 2013 - Present
Sallie Mae June 2010 - June 2013
Comcast September 2007 - February 2010
Wilmington Trust April 2006 - September 2007
MBNA October 1991 - March 2005
MBNA America January 1991 - January 2005
Skills
Instructional Design, Leadership Development, Employee Engagement, Performance Management, Organizational..., Talent Management, Coaching, Training Delivery, Onboarding, Succession Planning, Call Center, Employee Relations
Education
Wilmington University 2011 — 2014
Master's Degree, Organizational Leadership
University of Delaware 1985 — 1989
BA, English
Navient June 2011 - Present
GE May 2010 - June 2011
Eli Lilly Corporate April 2008 - April 2010
Eli Lilly Clinic February 2007 - June 2008
Autobase Inc June 2004 - February 2007
TEKsystems October 2003 - October 2004
2004 Robert Half Technologies May 2004 - June 2004
Genco Distribution February 2003 - June 2003
Dominos Pizza August 2002 - February 2003
Tru Wholesale October 2002 - November 2002
Skills
Solaris, Linux, HP-UX, Shell Scripting, Unix, Servers, Troubleshooting, Operating Systems, System Administration, Red Hat Linux, Sun, Perl, Unix Shell Scripting, Computer Hardware, VMware, RedHat, Ksh, SunOS, Bash, Veritas Cluster Server, ITIL, Virtualization, Disaster Recovery
Education
Pittsburg State University 1997 — 2002
Bachelor of Information Systems, Information Systems
Southeast Missouri State University Cape 1996 — 1997
Navient February 2015 - Present
Navient May 2014 - February 2015
Sallie Mae October 2013 - May 2014
Sallie Mae July 2005 - October 2013
Sallie Mae April 2002 - July 2005
Sallie Mae August 2000 - April 2002
USA Group October 1993 - August 2000
Computer Task Group July 1991 - October 1993
Electronic Data Systems July 1990 - January 1991
Skills
SDLC, Vendor Management, Business Analysis, Visio, Microsoft SQL Server, Process Improvement, Disaster Recovery, Requirements Analysis, IT Management, Enterprise Architecture, Integration, Management, SQL, SOA, SharePoint
Education
The University of Memphis 1986 — 1990
Bachelor of Science in Engineering Technology, Computer Systems
Germantown High School 1982 — 1986
Navient May 2014 - Present
Sallie Mae January 2011 - April 2014
Ernst & Young July 2007 - January 2011
Advanced Technology Services May 2005 - August 2005
Education
University of Dayton 2002 — 2007
BS, Accounting, Management Information Systems
Navient July 2014 - Present
United States Air Force October 2013 - Present
United States Air Force July 2012 - September 2013
United States Air Force August 2011 - June 2012
United States Air Force August 2010 - July 2011
United States Air Force May 2009 - July 2010
Skills
Military, Command, IT Management, Information Security, Leadership, Business Development, Business Strategy, IT Project & Program...
Education
United States Air Force Academy 2005 — 2009
Bachelor of Science, Management
Oklahoma State University 2012 — 2014
Master of Business Administration (M.B.A.)
Navient May 2014 - Present
Sallie Mae 2002 - Present
IBM 1993 - 2002
StorageTek July 1989 - September 1992
Entergy Services July 1984 - July 1989
GMAC April 1982 - July 1984
Skills
Mainframe, IBM Utilities, TSO, ISPF, MVS, IBM Mainframe, JCL, VSAM, Syncsort, Disaster Recovery, RACF, SMS, DFHSM, TDMF, TREX, StopX37, FDR, EMC, Hitachi, DASD, SRDF, CA1, FDR/ABR, EMC DLM, EMC VMAX, EMC Storage, Tape Libraries, COBOL, Storage Management, Performance Tuning, JES2, Symmetrix, CICS, REXX, Storage, IBM Products, DB2, HSM, OS/390, z/OS, AIX
Education
Universiy of Dayton 1982 — 1984
Master of Science (MS), Computer Science
The Ohio State University 1975 — 1979
Bachelor of Science (BS), Business Administration and Management, General
Centerville High School
Navient August 2014 - Present
SallieMae August 2000 - August 2014
Sallie Mae June 1998 - August 2000
Sallie Mae December 1997 - June 1998
Ponderosa Steakhouse 1990 - 1997
Skills
SDLC, Requirements Gathering, Business Requirements, User Acceptance Testing, Quality Center, Business Analysis
Education
Purdue University 1984 — 1986
Social Work
Navient August 2003 - September 2015
Sallie Mae October 1996 - July 2003
Sallie Mae March 1993 - September 1996
Sallie Mae August 1988 - February 1993
Skills
Leadership, Process Improvement, Training, Knowledge Management, Customer Experience, Call Centers, Leadership Development, Coaching, Team Building, Performance Management, Vendor Management, Employee Engagement, Customer Satisfaction, Gap Analysis, Quality Management, Business Process..., Customer Service, Financial Services, Business Analysis
Education
University of Mary Hardin-Baylor
Navient DirectorOur Saviour Child Development CenterAugust 2007 - September 2014
Kidstart, Geneseo, NY February 2007 - August 2007
Leicester Kid's Place, Inc. April 1981 - November 2006
Skills
Early Childhood..., Childcare, Child Development, Special Education, Parent Education, Literacy, Classroom, Educational Leadership, Lesson Planning, Elementary Education, Teacher Training, Classroom Management, Learning Disabilities
Education
SUNY Geneseo 1968 — 1971
Bachelor of Science (B.S.), Early Childhood Education and Teaching
Navient November 1997 - Present
Education
Queen Mary, U. of London 1973 — 1976
Bachelor of Science (B.Sc.), Mechanicla Engineering, Honors
Navient July 2013 - Present
Sallie Mae February 2009 - July 2013
Sallie Mae July 2004 - February 2009
Sallie Mae January 2003 - July 2004
Indianapolis Water Company January 2000 - January 2003
Skills
Financial Analysis, Accounting, PeopleSoft, General Ledger..., General Ledger, GAAP, Internal Controls, Financial Statements, Variance Analysis, Accruals, Financial Accounting, Journal Entries, Bank Reconciliation, Sarbanes-Oxley, Invoicing, Financial Audits, Accounts Receivable
Education
Purdue University - Krannert School of Management 1996 — 1999
Bachelor of Science (BS), Accounting
Navient May 2014 - Present
Sallie Mae March 2013 - May 2014
Sallie Mae January 2009 - March 2013
Sallie Mae March 1993 - January 2009
Skills
Process Improvement, Visio, Project Management, Microsoft Excel, Microsoft Office, Data Analysis, Access, Risk Management, Analysis, Process Engineering, Business Analysis, Six Sigma, Software Documentation, PowerPoint, Microsoft Word, Leadership, Quality Assurance, SDLC, Management, SharePoint
Education
College Misericordia
MS Organizational Management, Organizational Management specialization in IT
College Misericordia
Bachelor of Science (BS), Accounting
Navient May 1989 - Present
Skills
SDLC
Education
University of Indianapolis 1985 — 1989
BS, Management Information Systems
Navient August 2011 - Present
Sallie Mae March 2003 - July 2011
Skills
Derivatives, Investments, Financial Analysis, Finance, Risk Management, Banking, Management, Business Analysis, Financial Services, Process Improvement
Education
State University of New York College at Oneonta 1994 — 1996
Bachelor of Science, Business Economics
Navient April 2014 - Present
Sallie Mae October 2000 - April 2014
Education
Purdue University 2007 — 2011
Master's degree, Computer Science, 3.529
Sallie Mae December 2012 - Present
Navient December 2012 - Present
Education
The University of Georgia 2001 — 2006
Navient April 2014 - Present
ab+c Creative Intelligence May 2013 - October 2013
Delaware State Chamber of Commerce February 2013 - May 2013
The Review October 2012 - December 2012
The Review September 2012 - December 2012
Acme Markets January 2006 - November 2012
Skills
AP Style, Press Releases, Journalism, Public Relations, Social Media, Microsoft Office, InDesign, Editing, Facebook, Creative Writing, Business Writing, Customer Service, Interviews, Blogging, Communications, CisionPoint, Vocus, Factiva, TVEyes, Media Monitoring
Education
University of Delaware 2009 — 2013
Bachelor of Arts (B.A.), English
Saint Mark's High School
Navient January 2013 - Present
Sallie Mae October 2010 - May 2014
Sallie Mae August 2009 - October 2010
Skills
Fraud, AML, Risk Management, Skip Tracing, Private Investigations, Securities, Financial Risk, Banking, Investigation, Financial Services, Legal Research, Background Checks, Credit, Corporate Governance, Due Diligence, Legal Compliance, Bank Secrecy Act, Loans, Policy, Risk Assessment, Credit Analysis, Customer Service
Education
Penn State University 2002 — 2006
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Science High School 1998 — 2002
Navient December 2001 - Present
Skills
Enterprise Architecture, Business Analysis, Requirements Gathering, SDLC, Requirements Analysis
Education
Purdue University Calumet 1986 — 1992
Bachelor of Applied Science (B.A.Sc.), Information Systems and Computer Programming
Navient May 2012 - Present
Sallie Mae March 2008 - May 2012
Freddie Mac June 2007 - March 2008
Skills
Accounting, Internal Controls, Financial Analysis, Financial Accounting
Education
Radford University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Accounting